SureStay Hotel by Best Western Karinga Motel, Lismore

The front counter person very rude he should be working in the laundry room his attitude is not even nice for a customer service microwave didn't work tv remote didn't work we was driving 5 hours so we want to rest and he was saying we have to wait until the maintenance person available we was already waiting for an hour by then so finally he move us to another room .

Stayed for 1 night, great location with friendly staff. Beds are soft and provided with extra pillows and blankets without any additional costs. Iron and ironing board also provided complimentary in room. Overall was a good stay for the price you pay. Would only ask management to make sure there is no smoke smell in the non smoking room. The window must have been left open after house keeping and outside smoke blew inside the room. But apart from that, was not bad.

Stayed here one Thursday last month (September). We booked through booking.com and chose Karinga as it was rated 4 star and the online photos looked fine. We paid $122 for my wife and I, which was way over priced for the quality of the room. I'm going to let the photos speak for themselves.

The motel is super clean Centrally located Quiet Bed was very comfortable TV was big , lol Within walking distance of some wonderful restaurants and shops Gaynor allowed us an early checkin following surgery .. very appreciated thank you PetraQ and Trevor

Several rooms were booked for family members for two nights and all were rather disgruntled regarding the unavailability of the pool due to a pump breakdown, and no microwave or toaster in the rooms. My sister, who runs an AirB&B pointed out that guests should have been notified about the pool, as it was February weather, or offered a discount. That was met with excuses by the manager(?). Also we were rather rudely directed to the public pool across the road by the office staff, which, after paying for the rooms, we considered the extra costs were over the top. The rooms were exceptionally clean and beds were comfortable otherwise.

TraceyD2012, Manager at Karinga Motel, SureStay Collection by Best Western, responded to this review
We are sorry, that the pool was not open, but it was beyoud our control, that the pump broke the day before, and we are not to know that our guest only booked this motel for the pool. Also with no microwaves or toaster in rooms, all they had to do was ask for them. We don't have them in rooms as we have a restaurant on site. We are not a Air B&B.

We stayed here for one night whilst travelling around. We were able to park right outside our room which was a great help. The room was clean and modern and a good price. The lady on reception was lovely. There was a washer and a drier to use so we manged to get a load done before hitting the road for the next morning.

TraceyD2012, Manager at Karinga Motel, SureStay Collection by Best Western, responded to this review
We are glad you enjoyed your stay, Thanks

Lismore Karinga Motel worse experience staying in motel management no skills no customer service no manners yelling screaming at the guest only ask for two plates two bowls it was refuse and said we don't supply we don't have and what else do you want and I know in my experience been in many many motels and I know the difference between motel and apartment every motel I've been in they have two plates two bowls cutlery and all but here just 2 glasses two wine glasses coffee and tea there is no toaster there's nothing and plus they yell at you scream at your make you feel like an idiot so don't even think to go to Lismore Karinga Motel worst experience ever dirty pool air conditioning 50 years old rating 0 and less

TraceyD2012, Manager at Karinga Motel, SureStay Collection by Best Western, responded to this review
Sorry, you didn"t like your stay. But we are a motel that supplies tea/coffee making facilities only. We did offer you a toaster, but you said NO your did"t want one. The only time that we yelled at you, was after you started to scream and and started call us all the names under the sun, we keep asking you to stop doing that, The reason we don't give out any bowls / plates etc, is that the owner wants you to come and have breakfast in the dining room, if you want to bring your own breakfast, you should supply your own plates to eat it off. Continental Breakfast in dining room is only $9.50 per person, buffet style. The reason the pool is dirty at the moment, is that we couldn"t get near it, as the painters were painting down there. Sorry, but the air conditioning in the room that you were in, was only put in just before christmas. Your could have stayed at other motel in LIsmore, if you wanted all the plates etc, but you would have paid more for the room.

We stayed the night and found the location great, they appear to be doing a lot work, as there was only one set of stairs available as they were painting at the other staircase, the paint looked fresh, the pool was out of order to as they were doing repairs to it too. The room was very dated and my kids were amazed at the old yellow glass that separated the room from the bathroom. Across the road is a great play park for kids and on selected days and times there is an electric train that you can go on a ride , The tourist centre next door is interesting too and worth a visit.

TraceyD2012, Manager at Karinga Motel, SureStay Collection by Best Western, responded to this review
We are glad you enjoyed your stay. Sorry you had to be here while the painters where.

All we wanted was a place to sleep and air-conditioning as it was hot. Check in was bit strange as the system couldn't be accessed by the temporary managers but I felt for them as the previous managers has not turned up so they were thrown in the deep end. The room was fine and the air con efficient. There was no kitchenette but the small fridge was useful. Had a look at breakfast which was included in our rate but went elsewhere instead, it looked pretty sad, tinned peaches, instant coffee, etc. The location was convenient so you could walk to other venues around the town with ease, including the Bank Cafe which was a perfect breakfast spot. The Karinga Motel delivered what we needed and we would happily stay again.

Very clean room, bathroom, shower & amenities were well provided....value for money..ample parking space, pool was good, lovely couple taking care of the place..the lovely lady was very helpful in giving us a microwave to our room.. overall an excellent stay.