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SureStay Hotel by Best Western Lincoln, Lincoln

2001 W. O Street, 68528-1148, Lincoln, United States - See on a map
SureStay Hotel by Best Western Lincoln - Welcome to the SureStay Hotel by Best Western Lincoln! The SureStay Hotel by Best Western Lincoln is ideally located in the center of Lincoln. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the SureStay Hotel by Best Western Lincoln. Located right off Interstate 80 this straight-forward budget hotel is 3 miles from the State Capitol, Pinnacle Bank Arena and the University of Nebraska-Lincoln. All the understated rooms feature free Wi-Fi and flat screen TVs with premium cable channels. Additional amenities include coffee makers, microwaves and mini-fridges and some offer pull-out sofas. We offer a complimentary continental breakfast every morning and onsite parking is free. Other amenities include semi-truck parking, a business center and guest laundry facilities.

SureStay

Hotel by Best Western Lincoln

LABEL_ITINERAIRE

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Hotel advantages

  • Complimentary continental breakfast
    Complimentary continental breakfast
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 8 guest reviews
NOTE ISSUED
Excellent
2
Very Good
2
Average
3
Poor
1
Terrible
0
REFER TO NOTICE
Business Business
1
Couples Couples
0
Family Family
1
Friends getaway Friends getaway
0
Solo travel Solo travel
1
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"The smell of pet unrine"

2
User 09/04/2021

After making the NON REFUNDABLE reservation through Best Western website we arrive and ask for a room overlooking the parking lot so we can keep an eye on our vehicle. The front desk clerk dropped the dirty sheets and towels in the lobby and proceeded to the desk to check us in....That was nasty..... She increased the price of the room by $20.00 to accommodate our request. We stepped into the room to find dirty Q-tips on the floor and sticky coco-cola residue on the desk. The double pane windows did help keep the road noise down, but since they had not been cleaned this year, you couldn't see out of them...so much for a parking lot view. I didn't know this was a pet friendly hotel until after I arrived, so the stench of pet urine in the room was another surprise. The sheets were clean but the bed covers smelled like bad body odor....couldn't wait to leave. Didn't see the Prison 3 blocks up the road when we drove there as it was dark, but we sure saw it on the the way out to HWY 80.

Surestay Lincoln, General Manager at SureStay by Best Western Lincoln, responded to this review
Thank you for writing us a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 4024774488. Sincerely, The management.

"Clean small rooms, average service"

3
User 16/03/2021

My husband, dog, I planned to stay a night on a road trip. A giant snow storm in Wyoming kept us here for 3 nights total. Best Western Sure stay reports their pet policy is $10 per pet up to 80lbs, per day. This particular location asked to charge me $20. At first it was stated this was due to the dogs weight (60lbs), and then stated this was a change in policy that had just not been updated online yet. They did end up charging me the appropriate price after I pointed out that l wasn't the stated policy. Front desk is not attended so you have to call or go ring the bell if you need something. Often they told us they'd bring what we needed to the room and never did. Overall met expectations for a budget highway motel. Clean rooms. These were my only two complaints for the entire stay.

Surestay Lincoln, General Manager at SureStay by Best Western Lincoln, responded to this review
Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4024774488. Thank you again for taking the time in giving us your feedback.

"nice"

4
User 29/11/2020

nice place older but clean and very comfortable . the staff is very helpful. it is easy to find this place .gas and some shopping are close by with easy access to the interstate. just a very nice place to stay.

Surestay Lincoln, General Manager at SureStay by Best Western Lincoln, responded to this review
Thank you for writing us a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4024774488. Thank you again for taking the time to give us your feedback.

"Good place to stay on a trip"

5
User 13/11/2020

Staff at Bestwestern were professional and polite. Room are clean comfortable, plenty of surroundings for restraunts, some restaurants are walking distance, or a 5 minute drive . Also Their some older establishments that were interesting to walk through.

Surestay Lincoln, General Manager at SureStay by Best Western Lincoln, responded to this review
Thank you for writing us a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4024774488. Thank you again for taking the time to give us your feedback.

"Just okay"

3
MichH548, Boise, Idaho 16/10/2020

First the good news. The bed was clean and comfortable. The bathroom was pretty clean. Carpet was newer looking. It looks like they have tried to make improvements over the years. No hot breakfast because of covid (and we understand that) so instead they did provide a nice sack grab and go breakfast with mini muffins, granola bar, a mandarin orange, a small apple and a bottle of water. Parking lot is well lit. The bad news: Hair dryer was broken. Dead bold on the door did not go into the door frame so you couldn't use the dead bolt. The bathroom fan didn't work and there were a couple of holes in he tub like someone drilled into it. The Sure Stay is on a very busy noisy road. If I had not brought my white noise machine along, I don't think I would have slept. At check out there was no one there, just a basket for your key so we couldn't tell anyone about the problems.

Surestay Lincoln, General Manager at SureStay by Best Western Lincoln, responded to this review
Thank you for writing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 4024774488. Sincerely, The Management.

"Just an OK hotel"

3
User 23/08/2020

We needed a place to stay when vacation reroute turned a 2 day trip into 3... Had to search for an employee in order to check in (rang bell - called phone # 4 times = 20+ minutes) employees were nice. Nice large room - was clean - slightly updated. Bright parking lot. Tiny TV, lukewarm shower did not drain - lots of room/road noise, Wi-Fi barely worked. Not terribly impressed - room price should have been more in $50 range - not $70+

"Great value for the price"

4
vnerdahl, Bloomington, Minnesota 31/07/2020

The rooms were nice with a lot more space than I was expecting and the service was great. Stayed one night with my 3 sons. Breakfast was bag and go and included muffins, an apple and water. I would stay here again on a future trip.

"The owners were great"

5
Branden W, Oakland, California 24/06/2020

On a road trip from California to Cleveland, Ohio. I stopped at. I got here at about 1 a.m. The location was safe the rooms were good. And the owners gave amazing customer service even when I had booked the wrong day online. I worked at a hotel before and I was impressed, so I recommend it.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.