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Lincoln Hotel, Sure Hotel Collection by Best Western, Lincoln

4.0/5  - basé sur 2045 notations.
Eastgate, LN2 1PN, Lincoln, Great Britain - See map

The Lincoln Hotel, Sure Hotel Collection by Best Western blends a contemporary outlook with the medieval tradition of the city of Lincoln, best highlighted by the beautiful cathedral that towers over the hotel. As a result guests are treated to stunning views of the grounds or the cathedral from most of the guest rooms. The hotel offers 71 en suite rooms, each furnished with air conditioning, flat-screen television and a comfortable sitting area. Meanwhile the hotel restaurant has become a local favorite, presenting a delicious menu in a relaxed setting. Bar 67, with its wooden beamed cellar appearance is a fun place to enjoy a drink. The hotel also has an excellent business infrastructure with two meeting rooms available on the ground floor, which can each accommodate up to 50 people includes complimentary wireless internet and audio-visual equipment to help cater to the needs of corporate groups. Private dining can also be arranged for smaller groups.

Sure Hotel Collection

Lincoln Hotel

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 2028 guest reviews
NOTE ISSUED
Excellent
791
Very Good
818
Average
278
Poor
94
Terrible
47
REFER TO NOTICE
Business Business
180
Couples Couples
1204
Family Family
264
Friends getaway Friends getaway
235
Solo travel Solo travel
53
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Lovely place"

5
19/09/2018

Dear visit to Lincoln on a business trip, cosy little room which was peaceful with a leafy view and the subtle sounds of the cathedral bells, immaculately clean, beware of the fantastic waiter in the restaurant who with such passion sells the food making you excited about what you're going to receive ending up in you ordering too much food and eating more than you should! What a credit to the hotel this guy is! All in all a comfortable nights stay feeling well rested because of it. And would most definitely visit again. Thank you everyone!

"Rooms Need Some TLC"

3
18/09/2018

We stayed at the Lincoln Hotel at the beginning of the month for a couple of nights. The rooms are definitely in need of TLC - they are a bit shabby, and the bath was quite stained. When we returned to the hotel the first evening after being out for a meal we decided to have a couple of drinks at the bar in the reception area. There were dirty glasses on every single table in the bar area, despite only two of the tables being occupied, so clearly the staff were not too busy to clear up. Breakfast was okay but the staff could maybe do with a refresher course - the waitress, although perfectly polite, pointed to the food saying "the cooked stuff is over there and the cereals and everything else is over there". All in all, not a hugely successful stay but it wouldn't take much to improve.

"Super comfy bed"

4
18/09/2018

I enjoyed staying at this hotel. Friendly staff, fantastic location, nice breakfast and super comfy bed. Beware the cathedral bells which start at 7am every day. Albeit loud, it was actually rather charming and gave me a great excuse for an afternoon nap, in the super comfy bed, which was wonderful. Better lighting in the bedroom would be useful for applying make-up after dark, especially following a shower, when the bathroom is hot & steamy and bathroom mirror all steamed up. But overall, this was a great choice of hotel in lovely Lincoln and I will be staying again

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear JaneLarcombe, Many thanks for reviewing your recent stay, we like to think of the bells as the best wakeup call you could ever wish for. It's such an amazing site (and sound) from a Cathedral view room. We hope to welcome you back to the hotel again soon. Regards Stephen Marriott General Manager

"Good hotel, lovely location"

4
17/09/2018

It was my first stay there. I stayed in room 30, with private patio, exit to garden. Quiet, comfortable bed, comfortable shower. Loved it. Breakfast very good, service pleasant. Room service delivered quickly and in style - see photo ??. The only negative point: query regarding possibly overpaid bill raised and no response so far. Also one important advice. They have lovely rooms with the view over entrance and facing cathedral but if you cannot stand smoke - don't go there, people stand there and the smoke is horrible.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear rikanika, Thank you for your lovely review, I was delighted to read that you had enjoyed your stay with us. We hope to welcome you back to the hotel again in the near future. Regards Stephen Marriott General Manager

"short break"

5
17/09/2018

went to stay on there feel good Friday deal. staff where very good .hotel in great location and great for seeing castle and other sites also very good car park, food is good and breakfast lots of choice.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear johncommon62, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Lovely hotel. "

4
12/09/2018

Stayed for 2 nights at this very nice hotel. Lovely room overlooking the cathedral. The staff were all very pleasant and helpful. The room was clean and bright with a wonderful view of the cathedral. Very comfortable bed. Excellent choice at breakfast. Had a lovely meal in the restaurant. We were lucky to hear the bell ringers practicing one evening. Would definitely recommend this hotel and plan to stay again. There is also parking on site.

"Last minute"

5
11/09/2018

What a lovely place, they accommodated us at very short notice after we had refused to stay at another establishment. The staff could not have been more friendly and helpful. Our room was spotlessly clean and breakfast was excellent. We will be visiting lovely Lincoln again and will definitely be staying at the Lincoln.

"Wow! Amazing!"

5
04/09/2018

Fab location, lovely rooms, friendly and helpful staff and amazing food. The view from our bedroom window was just beautiful :-) Would 100% recommend the Lincoln inn. Thank you for such an enjoyable weekend :-)

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear purple-flower99, Thank you for your positive review, I was delighted with your comments, we look forward to welcoming you back to the hotel very soon. Regards Stephen Marriott General Manager

"Amazing stay"

5
04/09/2018

Stayed over the bank holiday weekend and couldn't fault a thing. Staff great and nothing seemed to much trouble. Food was really good and one of the chefs even came out to speak with my fussy son, who then went on to eat everything! Will certainly be back after finding this gem.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Bas2109, Many thanks for taking the time to review your stay with us over the August bank holiday. Really pleased to read you had an enjoyable stay and that one of our kitchen team was able to help with your sons meal choices. I will certainly be passing your thanks onto the kitchen. We hope you will return again soon. Regards Stephen Marriott General Manager

"Wedding Anniversary treat"

5
04/09/2018

Last minute decision to have a short break away. We have stayed at the Lincoln Hotel many times in recent years and we have enjoyed every stay. We were very fortunate that as the hotel was not too busy and I think as we were celebrating our 20th wedding anniversary we are upgraded to a lovely Cathedral Room, which made our stay extra special. The room was very clean and the bed very comfortable. We had an evening meal in the Green Room, where we have eaten on many occasions and had an excellent meal, the best part were the scallops, so fresh. Breakfast was excellent served hot and by very helpful and friendly staff and an excellent choice of food. Our particular thanks goes to Robyn on reception for sorting out our room booking and evening meal and Blaine for his consistent helpfulness in particular our last stay in May. We will look forward to an escape again soon. Kindest regards Gill & Brian Hartley

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear TreetopsCottages-Spa, Firstly please allow me to offer you our congratulations on your recent 20 year wedding anniversary and thank you again for choosing to share this special occassion at The Lincoln Hotel. I was so pleased to read your comments, and absolutely delighted that you have mentioned Robyn and Blaine on our Front Desk, I will be sure to pass on your comments. We hope to welcome you bakc to the hotel in the very near future. Regards Stephen Marriott General Manager

"Lovely setting with balcony overlooking the Cathedral"

4
04/09/2018

We stayed for one night in a room with a balcony overlooking the Cathedral, it was a lovely view and with Bell ringing practise in the evening it was magical. The receptionist on duty when we registered wasn't the most welcoming receptionist I had ever dealt with, no niceties, no real welcome. Room was lovely balcony needed a bit of a clean, it was a tiny bit tired but was clean and comfortable. Nice choice of Tea, Coffee and bottled water. Breakfast was excellent, vast choice of very very good food, probably the best breakfast I have experienced in a hotel, staff at breakfast were very good. Receptionist on check out was very good. We would stay here again but would only book an upgraded room with a view.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear sbsrl, Thank you for taking the time to share your feedback from your recent stay. I note your comments regarding your check in experience and I will ensure we keep working on this to ensure a much more interactive experience. I was really pleased with your positive comments relating to our breakfast selection, delighted you felt it was the best breakfast you had expereienced in a hotel setting. We look forward to welcoming you back to the hotel in the near future. Regards Stephen Marriott General Manager

"Very close to the major attractions"

4
28/08/2018

Visited for a couple of days to see both the castle and the cathedral. The hotel is in a great position just across the road from the cathedral and our room had a balcony and view of the cathedral. (a delux room on floor 3). The hotel is generally in good shape with a decent sized bedroom (Delux) and the staff are friendly and helpful. Also tried the green room for a meal on the second night and the food was good - the maitre de is somewhat over the top - everything is "fantastic" and he does rush you a little. First time visiting Lincoln and can recommend - if visiting the cathedral (stunning) then make sure you do it with a tour guide - they add so much more than just looking round yourself

"Night Away"

4
27/08/2018

An excellent stay at The Lincoln Hotel. We stayed in a lovely room. All the staff were very helpful and friendly. We enjoyed a fabulous meal in The Green Room on Sunday evening which was made even nicer by the delightful Maitre d'Christian. We will certainly stay again.

"Steampunk weekend"

4
26/08/2018

Lovely stay at the Lincoln Hotel, nice room with a great shower. All staff very friendly and helpful and a lovely meal in the green room with very enthusiastic and charming Maitre d'Christian. Would definitely stay again.

"Dissappointing"

2
15/08/2018

We generally like Best Western Hotels, but this one was way below standard. Superbly sited opposite the magnificent cathedral, this should have been a top destination but was stunningly disappointing. Our upgraded room with a cathedral view was clean and well equipped and we could have overlooked the chipped paintwork (general throughout a hotel that certainly needs refurbishment) if the sink plug had worked and the toilet had not blocked. To be fair both were fixed quickly. Had we been greeted with an offer of porterage (I'm a Blue Badge holder and not really equipped for carrying cases across the car park and up in the lift) and asked if we would like newspapers or early morning calls, we might have been better disposed too, but we were not. It would have helped if we had been told where breakfast was to be found and if, when we found it, it had not been a buffet that was devoid of fruit juice and had barely warm cooked breakfast foods with which to serve yourself. The artistic attraction of milk on the tables in 1/3 pint school milk bottles and mugs instead of cups was lost on us. So were black tablets cloths that still had the remains of the last folk's breakfast scattered around. However, that was not too bad compared with the Green Room meal that night. Mine was OK, and the presentation was superb (the waiter kept telling us so) but my partner found that a starter of brown edged elderly salad and a soggy, broken piece of celery to accompany her "Bloody Mary" Sorbet which was almost uneatably served in a tall cocktail glass with a knife and fork for company might have looked pretty but was challenging to tackle to say the least. Try it at home - it's fun eating sorbet from a tall glass with a fork. Her main of risotto was just boiled rice with bits in - it bore no resemblance to any risotto we have cooked ourselves or eaten elsewhere. Our comments to the waitress about the first course went unanswered by anyone else so we just topped up the nouvelle cuisine quantities with cheese and biscuits and moved on. With such a short menu, it's hard to see how it could have been so bad. The next two evenings we ate in the Bar 67 in the cellar.The short burger/steak/fish and chips menu here was plentiful and well cooked - hard to imagine it came form the same kitchen. Anyway, here we were looked after by Chloe and a pleasure it was too. Nothing was too much trouble for this pleasant, helpful young lady. Without being asked to, she took our comments about out previous meal on board, and did something about it. Her report resulted in a free drink the next night - so someone had listened! When we checked out we were surprised to find that we were charged a fiver to park our car in their car park (despite the fact I couldn't get anywhere near the two disabled bays near the door). It may have told us about the charge somewhere on the website when we booked - but I could not find it - it was cunningly concealed if it was there. You may gather that it will be the last place we would ever revisit.

"Excellent food, excellent service"

5
13/08/2018

My sister in law and I visit Lincoln a few times a year for a girly day out and always look for somewhere different to have lunch. On this occasion it was the turn of the Green Room at the Lincoln Hotel. We was greeted by a very nicer waiter called Christian who promptly laid a table outside in the sunshine for us so that we could have a drink before lunch. We went inside to the restaurant to eat and it was beautiful. Christian was very knowledgeable, attentive and looked after us extremely well. After we had finished our starter and main courses we went back outside (at the suggestion of Christian) into the sunshine to another freshly laid table to eat our desserts. The while experience was wonderful and was then topped off nicely with a long cold glass of pink bubbly. If we had to make one criticism it would be that the food was served rather quickly and that we didn't have any time between courses. This could have been because it was quiet! Will definitely visit again but maybe next time in the evening. Thank you again to Christian x

"Private room for family meal for 10 perfect"

5
12/08/2018

We had a super meal in the Elizabethan room. 25th wedding anniversary surprise family gathering. There were 10 of us and we had this room to ourselves which was wonderful no strangers looking on or other chatter. Attentively served by Christian and girls service was faultless and dinner flowed well as did the wine. Thought the menu although nice was limited in choice but both the vegetarian and gluten free persons were catered for well. Nothing was too much trouble. The food was presented beautifully the puddings exquisite black forest a winner. Although fine fancy food still adequate portions. Extra breads to start a must. We weren't rushed throughout nor at the end to leave and there was a door to the outside for the smokers of the family which we could use. All in all a very enjoyable experience.

"Nice hotel, great location"

5
11/08/2018

We stayed for 2 nights and had a great time. The room was on the 3rd floor and had a nice balcony with views of the cathedral. Room was clean and all usual amenities provided. The location is great, and very close to both the cathedral and castle. Breakfast was one of the best I've had - loads of variety and good quality - and filled me up for the day. There is a lift to all floors - although it is a bit ancient and bounces a bit. But it does the job and saves having to carry luggage up flights of stairs. There was a gym, but I did not visit this. Parking was no problem and we were given the code to get out whenever we wanted - and was not charged anything for parking either. We ate in the restaurant which was good value (as we used taste card) and good quality. Service in restaurant bit slow though. Overall, I'd definitely stay here again.

"Delicious food"

4
11/08/2018

We went for a meal , whilst they were very busy, the staff remained unflustered. Hubbie and I started with smoked salmon, I enjoyed monkfish for mains- hubbie belly pork which was cooked to perfection. The deserts were a feast for the eyes! I enjoyed deconstructed Black Forest desert, hubbie strawberry desert, both delicious! The matrede was hilarious.put people at their ease, joked and chatted with them. Did try to upsell but with good humour. They could have done with more staff as there was a longer wait between starter and main than I would choose. Overall delicious meal

"Wedding guest"

4
06/08/2018

We stayed here after a wedding which was also held at the venue. The hotel itself is in the best location for uphill Lincoln, and very convenient having a carpark for guests too. The majority of the staff were friendly, I would of given 5* but I felt the hotel just needs a bit of tlc.

"FABULOUS ROOMS"

5
06/08/2018

We stopped here in March 2018, the weather was super (snowy) which I love, the hotel was amazing would definitely stop here again, the bed was so large and comfy, patio doors to the balcony which is a must to view the Cathedral wow! lit up at night beautiful, the food breakfast was always hot and you can choose how little or much you eat, always lots available it never ran out.

"Comfortable hotel"

4
30/07/2018

This a lovely hotel with comfortable rooms and a great breakfast. It's located directly across from the cathedral so be prepared for the bells to wake you up. There's a nice garden area at the front were you can have a relaxing drink on a sunny day. Would definitely recommend this hotel.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear jo l, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Wekend break"

4
29/07/2018

Stayed here for two nights. A quick and courteous check in by a pleasant receptionist. Booked a standard room which was adequate for a short stay although we had no view to speak of- just trees. The room was very warm and we had difficulty sleeping as there were no fans available on the first night. We did manage to have a fan for the second night. The windows only had limited opening. Bathroom was fine and the shower had a good pressure. Breakfast was very good with a good choice of hot and cold food. The staff throughout the hotel were friendly and very courteous-something I rarely find in UK hotels. It is situated opposite the Cathedral and well placed for other sites in the city. Arriving by train we found a bus from the bus station operates frequently and stops outside the hotel. Would stay here again but hopefully air conditioning would available during hot weather

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear George R, Thank you for your lovely review, I am delighted you had such an enjoyable stay. Thrilled you love our city just as much as we do. We look forward to welcoming you back again soon. Kind regards Stephen Marriott General Manager

"Friendly hotel by the cathedral"

4
29/07/2018

The hotel itself may not look very interesting, but its staff and location contributes with much more. I stayed in a standard room, the standard was ok and was clean. Easily got help from the staff. The breakfast was nice and had some unexpected but nice items, but unless you are keen on the continental breakfast it may be so filling.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear gremlina, Thank you for your lovely review, I am delighted you had such an enjoyable stay. Thrilled you love our city just as much as we do. We look forward to welcoming you back again soon. Kind regards Stephen Marriott General Manager

"You can't decorate something with hundreds and thousands and call it fancy"

1
29/07/2018

Family room booked but access to the room was up the lift but still via stairs! (With a toddler in a pram!) Cleaning staff had to help me lower the pram down the stairs! Reception staff didn't offer any help at all, even though they could see i had a pram, a rucksack and a large holdall...on my own. Room stank of sewage, this was reported but nothing done about it what so ever! Dead flies and dust on windowsill, dust on skirting boards, hairs in the filthy bath, mold in the coffee/tea holder and on the contents.....I could go on! Waited and waited at the bar for a new drink once my coke tasted awful. Bar staff tasted a fresh glass of it and then disappeared. When I asked for a new drink of anything from another staff member, the attitude from them was beyond rude. Breakfast looked amazing but was limited. More focus required on the small and the standard details like cleanliness and getting toilets working, instead of the artsy-fartsy decor at the bar and breakfast.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear laurastorer86, Thank you for taking the time to review your recent stay, I acknowledge your comments and I would like to offer you my sincere apologies. The room you stayed in is due refurbishment of the bedroom and bathroom by the end of the year along with several other rooms that are yet to be completed. The tea caddy trays have only been in place for 3-months and I believe there may of been an issue with a leak of the UHT portions, which has caused this issue. It is unacceptable and actions have been taken. Once again with apologies. Regards Stephen Marriott General Manager

"Unbeatable view"

4
29/07/2018

This was a return visit for us, having visited in July 2016 and having such a good time we wanted a repeat visit. Unfortunately on this visit there were some housekeeping issues with both our room and the room that my sister and her husband had booked. Having said that, they were all dealt with promptly and efficiently by one of the senior managers, Nicola (thank you again Nicola for all your help). I was a little disappointed that the hotel seemed a bit less pristine than it was on our earlier visit, but Nicola clearly cares very much about the hotel and the comfort of its guests so hopefully things will improve. One issue which is difficult for any hotel to resolve is the actions of selfish and inconsiderate smokers who can't do without their nicotine fix and quite happily smoke on the balcony area, leaving their cigarette butts for someone else to pick up and tainting the whole room with the smell of cigarette smoke (thank you to the young lady who had the unenviable task of picking up a large amount of cigarette butts). We had a delicious meal in The Green Room restaurant and there is one thing that can never be taken away from this hotel - its fantastic location with the amazing view of Lincoln Cathedral.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Bonnie950, Thank you for your lovely review, I am delighted you had such an enjoyable stay. I am pleased Nicola was able to help you and resolve issues promptly and efficiently for you. Nicola is the heart of the hotel, and there is no one who cares more, a true asset to the hotel and its many clients. We look forward to welcoming you back again soon. Kind regards Stephen Marriott General Manager

"Fantastic location"

3
25/07/2018

Stayed for one night for daughters graduation. Fantastic location opposite the cathedral. Very pleased with the check in, very polite & efficient. However on arrival in our room (no 223) we were disappointed to discover it was slightly shabby, the bathroom in particular - the toilet lid was broken at the hinge & the seat also moved alarmingly, the toilet roll holder was broken causing the roll to keep sliding off. The beds were clean & comfortable & we had a good nights sleep. We had an evening meal in ‘The Green Room' restaurant, the waiters were brilliant which matched the delicious food. Breakfast was also very good, buffet style, well displayed with plenty of choice. I didn't complain about the bathroom issues as we were on a tight schedule therefore I cannot comment on whether they would have been dealt with. All members of staff we had contact with were extremely pleasant and efficient. We probably would stay here again if we return to Lincoln.

"Afternoon tea for six"

3
25/07/2018

I was meeting up with some distant relations who had made a special journey to meet me, as they were staying at the Lincoln Hotel I suggested afternoon tea, at the hotel, as an iice breaker. i found the tea rather disappointing, not nearly as good value as previous places I have been to. It was adequate, had the sandwiches been any smaller they would have disappeared. I don't think it was worth the money. Will be going back to previous tried and tested restuarants next time.

"Delightful location,easy parking."

4
25/07/2018

This has proved an excellent choice. The location opposite the cathedral is delightful ,the hotel a lovely outdoor seating area with view of the cathedral, with waitress service. The public rooms are excellent. The breakfast area is very good with nice window tables. The Green room restaurant is very nicely furnished. The foyer has also waitress service for coffees,dqrinks and afternoon tea. The Restaurant has Avery good menu and the quality of the food was superb. Breakfast had a great menu too. Quality alround.

"Lovely to be back at the Lincoln Hotel"

5
23/07/2018

We had another very pleasant stay at the Lincoln hotel earlier this month. We discovered this hotel with it's excellent location & quirky décor last year on an overnight stay.We decided that we would like to return for another visit to explore the city further. Because we had liked the location of the room we were allocated on our first visit,I phoned reception a few weeks before we returned to ask. If we could have a room on the end of the corridor again if one was available? We booked a deluxe room with a small balcony & Cathedral views. I spoke to a lady called Claire who said that both end rooms were available & she would make sure that we got one of them. I also made a reservation for dinner in the hotel's "Green Room" restaurant for both nights of our stay. On arrival we were very pleased to find out that we had been given the same room as we had stayed in last time. The room makes good use of the space available,was clean & comfortable. As we had beautiful warm weather, the air-conditioning system in the room was very welcome too. We enjoyed our dinner in the Green Room restaurant on both nights, the menu has obviously been updated & improved since last year. Our food was tasty, nicely presented with fresh ingredients,we particularly enjoyed the monkfish main course. I would like to say a special thank you to Istvano & his staff for two most enjoyable evenings,on our second evening, there was some confusion about our reservation, however Istvano found us a table & looked after us well. Breakfast is served in a restaurant overlooking the Cathedral,it is largely a self service arrangement although you may also order from a menu. There was a good choice of things to eat, but it was a little chaotic at times. The hotel is in a super location in the cathedral quarter of the city,we enjoyed having some time to explore on this visit as we were just passing through the last time. We really enjoyed our latest visit to the Lincoln Hotel, would recommend it as a nice place to stay, it's clean &, comfortable, the food was good,the staff were friendly & helpful. Lincoln is an interesting city to visit,we look forward to returning before too long. Thank you to all concerned.

"Fantastic view"

5
22/07/2018

Stayed in room 312 premium room comes with small balcony overlooking cathedral, double bed two armchairs coffee and tea making facilities. Free safe, shower over bath, hair drier provided even comes with dressing gowns and slippers. Booked for breakfast great choice of full English or continental buffet style, has well stocked bar and a small restaurant with great food. And a second bar that provides food ,the hotel was built in the sixties and decor is to that period, close on to cathedral and castle but a steep hill to center. Will definitely return and would recommend a stay but cannot review other rooms only the premium.

"Standards Have Dropped Since Last Year"

3
18/07/2018

This building has a 1960's exterior but the interior has been refurbished over the years and is better. There are sofas, chairs, tables and parasols outside the front of the hotel on the astro turf and this is beautiful looking out to the cathedral which is literally over the road. The grounds are really good. The hotel parking is to the rear of the hotel and reception put a £5 charge on leaving your car there. The lift only holds 4 people and it is very old and rickety, in desparate need of an upgrade. The receptionist was helping behind the bar when we arrived and she was a little too slow in approaching us to check us in. She couldn't find a pen in the reception area and wandered away to find one ........ when she returned I had used one out of my own bag. That was really unprofessional I thought. The next day we saw the same receptionist clearing tables in the breakfast room in her receptionist uniform. The bathroom had been refurbished in our room and there were Gilcrest and Soames toiletries which were very nice. The bath takes 30 minutes to fill, the tap is not suitable for filling a bath and should be replaced. The deluxe room itself had complimentary bottled water and magazines and good coffee. At 11.15pm we couldn't get the air con to work and called a member of reception to look at it at 11.45pm. He couldn't work it either and brought us a fan as it was a really hot night. The veranda to the room had not been swept in quite some time, in fact it was dirty and there was a 30cm weed growing up the wall of the veranda. The gym is great, small but good equipment in working order and really good air con. At breakfast we ordered a coffee and a hot water. We received a tea and a hot water. I ordered smoked haddock with 2 poached eggs and received only 1 egg. How hard can it be? The management of this hotel should be training their staff to a much higher standard and have very clear guidelines on housekeeping maintenance and reporting systems. You are letting yourself down .......... badly.

"Used to be better"

2
17/07/2018

I stayed here in 2012 for 7 nights and it was great. I'm here now in 2018 and it has clearly gone down hill. The staff is not helpful or friendly, the hotel looks shabby, the beds are worn out, and it's generally not a good experience.

"Lovely room "

5
16/07/2018

Stayed 2 nights in a deluxe cathedral view room it was very comfortable and the air conditioning was most welcome. We had a lunch a dinner and two breakfasts all the food was well presented and very tasty. The hotel is ideally situated for exploring on foot during the day or night. The cathedral bells don't chime until 7 in the morning and stop about 10 i think so no loss of sleep due to noise. I would recommend a visit and would choose the cathedral view again.

"Wedding guest"

3
15/07/2018

I stayed here last for a family wedding. It had it's good parts and it had it's bad parts. The hotel ground were well maintained clean and tidy, friendly and helpful staff. Bad, need improving parts, for the size of the hotel there is not spaces 3 times I had to go round and out again to eventually get a space, the exit needs a connection to reception to save people having to go in to hotel to get a code to get out of the car park when there's no spaces. I stayed on my own and in my room was a double bed and a singled bed for me the hotel missed out on having a family stay. The rooms seriously need air con it was like a sauna when I got into my room. Finally the hotel needs more staff they were all multi tasking running around not sure what to do first. Other than that the hotel was ok.

"Lovely hotel, next to the cathederal."

4
15/07/2018

A super hotel in a great location, close to castle square and ideally situated for many restaurants and tourist attractions. We have stayed there on many occasions and have always been happy with the cleanliness and comfort of our room. The staff are very friendly and helpful

"Evening dinner"

4
09/07/2018

.my wife and I recently visited the Lincoln hotel to celebrate a wedding anniversary. We were greated pleasantly in The Green Room and ordered drinks and offered menus which I thought had choice but not as much as I had imagined. We chose our own table as it seemed we were to be alone,not a busy night The views of Lincoln cathedral were splendid and somewhat magical We ordered starters of salmon and pulled pork which were very tasty although a little on the small side We both ordered rib eye steaks with blue sauce, both excellently cooked and full of flavour My wife ordered black forest trifle that came served in individual pieces ,each very tasty I ordered a selection of cheese,again well presented and tasty Service was excellent food quality superb Shame about lack of atmosphere although the waitress did put on music and it gave us chance to talk and enjoy each others company

"Enjoyable stay"

5
09/07/2018

Stayed here for a couple of days away, end of June. Really good location in Lincoln. The room was great and waking up to a superb view of the Cathedral and it's Peregrine Falcons was a pleasure. Also good to wake up to, was the superb buffet breakfast which really had everything you might want for all tastes. Loved sitting out the front on the astroturf with a big G&T in the sunshine before having dinner in The Green Room where the food was excellent and the staff very sweet. 60's building is a pleasure, in need of a bit of love here and there but nothing major.

", its in a great location."

3
09/07/2018

Great location, with car park and friendly staff. does have a large garden with tables and chairs to the front overlooking the cathedral. But its a sixties hotel so rooms are small its a bit dated, but clean and with a place like lincoln youre not going to spend a great deal of time in the room, its fine for a couple of nights.

"Lovely one night stay"

4
08/07/2018

Lovely clean, good size room. Polite staff. I'm not a great fan of buffet breakfast but it was ok. Great location. Our room overlooked the cathedral. Free parking. Good Wi-Fi. Reasonably priced. Would recommend

"One Night Stay"

4
08/07/2018

The location of this hotel was excellent right behind the cathedral with parking to the back and on the side of the hotel. It was easy to walk to the cathedral and castle from the hotel without using the car and luckily it was at the top of the town so no need to climb the steep hill to reach these historic places. The hotel and bedrooms were very comfortable and we really enjoyed the buffet breakfast in the morning and would definitely stay here again.

"Ideally placed....."

4
05/07/2018

We have just returned from 2 nights at the Lincoln Hotel. We have had a glorious time in the area and were very pleased with the hotel. From the outside, it looks a little shabby however the room was very clean with plenty of storage. The king size bed was very comfortable indeed and the room did have airconditioning which we did use in this hot weather. Have an upgrade (not too much more) and book a room with a view of the Cathedral. Just a stone's throw away and absolutely spectacular at all times of the day. Breakfast had a good choice and was buffet style. The hotel is ideally placed particularly for the Cathedral and the Castle as well as Tourist Information and Steep Hill. The hotel is at the top end of Steep Hill! Parking is available at a charge of £5 for your stay.

"Perfect location"

4
02/07/2018

This hotel is in a perfect spot situated opposite the cathedral and a few minutes level walk to shops pubs and restaurants. There are (for a premium) de-luxe rooms with cathedral views but I was in one of the others. it was quiet and comfortable but was in need of an upgrade. however for 2 nights it was adequate. the staff were very helpful and the restaurant food was very good although the main course portions a tad small.

"Super hotel in great surroundings"

5
29/06/2018

We had a lovely stay at the Lincoln hotel. The staff was very friendly and helpful, our room was super and we had the best hotel towels we have ever experienced. Lovely beds, very large closet and super bathroom. The breakfast was very good, and the view from the breakfast room is superb, and the short walk to the castle was also a nice surprise for us. We really did not have anything to complain about. But maybe this hotel (and also others) should provide more than one luggage stand in rooms? When you are travelling with friends and have more than one suitcase, one always ends up on the floor in the corner. In a large room like ours there was more than enough room for another luggage stand. Will I come and stay another time? Definitely!

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Hampusine, We love Lincoln too, it's always great when guests visiting the area appreciate the beauty of this great City and all the history it has to offer. As you know the hotels location is second to none, with the Cathedral opposite and the 'best' Castle in the country only a few minutes' walk. We hope to see you again soon. Regards Stephen Marriott General Manager

"Night away"

5
27/06/2018

Excellent value for money great staff very friendly nothing to much trouble very clean and comfortable room plenty of room the restaurant in the hotel amazing food outstanding waiting on staff excellent servicethe only down fall was other guest being disrepectable to the history in the hotel garden children climbing all over it such a shame to spoil it

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear shazevans1969, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Great view of Cathedral"

4
25/06/2018

Situated right opposite cathedral and a few minutes walk from the castle. Is in the old town which is a very long steep walk up from the main shops and waterfront.Hotel was clean, had a bar and garden seating and staff were friendly. The hot buffet breakfast was okay with plenty of choice, normal for this type of breakfast.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Badger000_12, We love Lincoln too, it's always great when guests visiting the area appreciate the beauty of this great City and all the history it has to offer. As you know the hotels location is second to none, with the Cathedral opposite and the 'best' Castle in the country only a few minutes' walk. We hope to see you again soon. Regards Stephen Marriott General Manager

"What a view!"

4
22/06/2018

Stayed for two nights via Secret escapes,our room was overlooking Lincoln Cathedral..a magnificent view.Very handy for walking into the cathedral area,including the castle.We had two evening meals in the Green Room,excellent both nights.

"Best Location & Best Views"

4
19/06/2018

Great location, with full view of the cathedral (if you get the rooms with a view - which cost more). Ok buffet breakfast, and a overall a bit worn down (looks like it was last renovated in the 70's). But overall worked out very well for us.

"Fantastic hotel"

5
19/06/2018

Lovely friendly hotel. Room was clean and comfortable. Breakfast was hot fresh and tasty. View from dining room was stunning,Cathedral is just over the road. We requested an accessible room which was on the ground floor at the back of the hotel looking at the old wall. This was fine for us. We would go back again

"Pleasing Stay"

4
17/06/2018

An over night stop off which was a pleasing surprise. Centrally located so even though we were there a short time we were able to explore ventre Lincoln easily. Room overlooking cathedral with a small balcony was a bonus. Set menu was varied and food good. The cheese board was amazing with local varieties to choose from. Breakfast buffet was much better than many with cold meats, cheese a variety of breads and fish available. Only downside was having to pay extra for parking

"Birthday Treat"

5
16/06/2018

We stopped in this hotel on a Friday night on the Feel Good Friday deal. It is such great value for money. We stopped in one of the rooms with a balcony over looking the Cathedral and it was such a lovely view and room. The breakfast and evening meal were really great and had plenty of gluten free options to choose from. Would definitely stay again.

"Very tidy and welcoming"

5
13/06/2018

Almost at the very feet of the cathedral, this newly refurbished hotel is highly recommended for its central location, warm welcome, ease of parking, clean and tidy rooms and excellent food. The main restaurant looked to lack atmosphere so ate at the alternative Bar67. Fish goujons and chunky chips served in a basket with faux newspaper (greaseproof) and mushy peas, sauces and condiments served on a slice of tree. Fresh and tasty and the service also superb. A good measure of overall hotel quality for me is the poached eggs at breakfast, and here they were the best had for quite some time. Well done.

"Poor staff overwhelmed by being under stafffed"

3
12/06/2018

We love on a bright sunny evening at the weekend to walk into uphill Lincoln for a drink! This potentially fabulous hotel is so let down by being seriously under staffed if it gets busy! The poor barman was rushing around serving teas and coffees on a tray, running in and outside again and again, as I waited behind a couple, behind two elderly gentlemen queuing at the bar before me. The couple in front gave up after the waiter yet again went out to serve more customers! I awaited, hoping that meant I was further in the queue, but when again he returned to reload his tray and head out to serve the outside customers again. The elderly guys at the front stayed waiting patiently, but my wife and I gave up and headed to the Prince of Wales, a local friendly pub with great staff and service! The staff at the Lincoln are also very good but there are repeatedly too few to cope when it's busy!

"Lovely stay, with a wonderful view"

4
06/06/2018

We live in Lincolnshire but had been given a Virgin Experience voucher and decided to stay here on a Bank Holiday Sunday, it really is in a perfect position to walk to Steep Hill for drinks and dinner. Our room overlooked the Cathedral, with a small balcony and it was so lovely to look out at the Cathedral, both in the evening when it is lit up but also to sit out and have my morning brew. The room was large, with a small table and chairs, the décor was smart, the bathroom could probably do with a touch up but it was all very clean. My only negative is that we put our breakfast order out on the handle of our door, for collection, so that we could have room service the following morning but this wasn't collected, thankfully we woke early and I checked but the buffet breakfast was really lovely, a lot of choice and all tasty. We would definitely stay here again and I would recommend it. Also loved the quirky lampshades in the corridors, nice touch.

"Relaxing Weekend"

5
05/06/2018

If you want a hotel with great access then look no further. Cross the road and you at the Cathedral. Two minutes and your in the top half of the town. Parking was excellent the hotel has it's own parking and £5 covers the cost of your whole stay. We had three days I look forward to returning. Our room was very clean and tidy and well decorated. The view was amazing looking straight out over the old Roman gate house directly at the Cathedral. Room 32 if memory serves me right. Staff were friendly and helpful. We didn't eat in the hotel but the restaurant always seemed busy. If travelling to Lincoln I would recommend this hotel.

"Reunion Trip"

4
04/06/2018

Fantastic stay at the Lincoln Hotel. The position of the hotel is wonderful just steps from the Cathedral and if you have a room at the front you get a wonderful view. The rooms (we stayed in 236) were very small. Can be a bit of a treck to get to the room either way you go you have to take steps as the lift does not cover both areas. The breakfast was stunning so much choice. We were a party of 16 and they gave us so much help and put up with our noise. The fact that the car park was free and we could leave it after we had checked out to have another look round the town was fab. The only down side of the hotel was that the room was very hot even with the windows open as wide as possible and we did not have much of a view. But saying that we were not staying there to spend time in the hotel room looking out.

"Fantastic position "

3
03/06/2018

The Lincoln is without doubt in a 5* position to visit Lincoln and see the historical sights. The hotel is spotlessly clean and the breakfast was very good. Overall the staff were very nice, but not all were. There were a few negatives. When I pay £132 for one night in a 3* hotel I do not expect to pay £5 to park my car in their hotel car park. More about the principal than the cost. We was disappointed in the size of our room it was very small and my view was a brick wall. I am beginning to wonder when you book with booking.com they are allocated inferior rooms. Not a good advert for them. However this hotel is all about position and if going back I would book direct and ask for a superior room.

"Good view of cathedral "

4
02/06/2018

Stayed here for one night in a room that was directly opposite the cathedral lovely view .. The room itself was nice a little outdated but basic . The carpet had a large stain on it near the table . The bedding smelled of cigarette smoke .. The staff were nice . Friendly. And helpful.. breakfast was good quality and plenty of choice ..

"Excellent Choice"

4
28/05/2018

My wife and I had a three day break at the Lincoln Hotel from the 20th May this year and thoroughly enjoyed our stay, We had a balcony room with a direct view of the Cathedral and short walk to the Castle, The only issue we had with the room was that the en-Suite was a little on the small side, although this was a minor issue and that the main meals were a little limited on their selection offer. Other than that, the staff were helpful and the rooms clean and tidy. If you have not visited Lincoln before, be warned that the main high street is not called "Steep Hill" for nothing and I suffered because of a severe leg problem, especially on the way back to the hotel. Don't let this put you off, but ensure you know where the "park and ride" bus stops are!

"Birthday break"

4
28/05/2018

Spent 2 nights here, the room was comfortable with views of the cathedral, breakfast included a very good choice of hot and cold dishes. Dinner in the restaurant was nice but service was a bit slow on the second evening.

"Could be nice but got no sleep"

2
25/05/2018

Stayed for 2 nights and both nights got very little sleep and got woken up very early due to lack of sound proofing. We could even hear person in room above using the toilet. When I asked reception about moving rooms due to noisy guest in adjoining room, they said hotel was full but offered no further assistance and didn't offer to speak to the guest about the noise level.

"absolutely stunning view"

5
22/05/2018

This hotel is directly across from the Cathedral, 1st thing you see on opening the curtains. The restaurant is also very good, bit nouveau but lovely food and service.all the staff were very friendly and efficient, rooms comfy and clean, on site parking very handy considering the location.Very handy for all the historic attractions. there is also a shuttle bus from the Cathedral down into town every 20 mins. saves a walk up/down a very steep hill.overall impression loved it and the weather was wonderful.

"Great location and friendly staff"

4
22/05/2018

Went on my own to Lincoln to meet up with friends for a school reunion. The location was important to be near my former school but it also was great to be in the cathedral area so I could have a nostalgic wander round without having to climb up Steep Hill! The room was ok but there was no view except onto a rather dismal inner yard and it was also rather hot and along a corridor which included steps up and down so would be tricky for people with heavy luggage and impossible for the disabled. On the other hand I got a deal of £146 for two nights B and B with Expedia so I guess a basic room was what I'd paid for. The breakfast was excellent and the dining room overlooks the cathedral and I sat at a window table enjoying the view so that made up for the bedroom's dreary outlook. I should add that the staff were extremely helpful and pleasant and that the atmosphere was quite informal. I ate dinner there with friends on my second night and we thought the food was extremely good. I would recommend this hotel to anyone wishing to visit the historic part of Lincoln on foot as it is so well situated.

"Birthday"

5
17/05/2018

My husband booked this hotel for a one night stay with dinner and breakfast for my birthday. Good car park, friendly staff. We had a deluxe room with a small balcony overlooking the Cathedral. It's is a short walk to the Cathedral quarter and Castle. We had dinner at the hotel which was excellent and breakfast was too...lots of choices. Would highly recommend. Picture is view from balcony

"Bland"

3
13/05/2018

Was OK but it's the usual bland big name hotel. Needs a lick of paint. Room was v small but had a view onto the small garden. Room was quiet but v hot. Is in a good location, right outside the cathedral. Paid £147 on booking. Com for a sat night. Won't go back, will try harder next time to book somewhere else earlier

"Excellent stay and value"

5
11/05/2018

Lovely room with a fantastic view. The bed was comfortable and the room clean. The hotel is right next the cathedral and within easy walking distance of the historical and shopping areas. Great breakfast as well!

"Excellent Hotel"

5
10/05/2018

Stayed as two couples .Could not fault any part of the stay. The rooms ,overlooking the cathedral were clean,comfortable and stylish.Staff on reception were friendly and efficient and the restaurant served reasonably priced and well presented food.Breakfast was an extensive buffet of hot and cold food . We used a "Secret Escapes" deal and consider it great value. Would recommend wholeheartedly.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear BeverleySueandJohn, Thank you for your lovely review, I am delighted you had such an enjoyable stay. Thrilled you love our city just as much as we do. We look forward to welcoming you back again in the near future. Kind regards Stephen Marriott General Manager

"Nice hotel"

5
10/05/2018

Lovely place to stay for a visit to Lincoln. The hotel offered everything we needed. The people on reception were very friendly and helpful as were all the staff. Great breakfast and nice evening meal. Room clean and tidy, bed comfy, bathroom good, although pop up waste needs attention, but that is a minor detail. The view of the cathedral from our room ( 214) was perfect. Parking at hotel worth the small charge. Over all a very enjoyable stay!

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear thewrinklies2018, Thank you for your lovely review, I am delighted you had such an enjoyable stay. Thrilled you love our city just as much as we do. We look forward to welcoming you back again in the near future. Kind regards Stephen Marriott General Manager

"Fab and right next to the Catherdral"

4
10/05/2018

We had a great stay at this hotel. From the minute we arrived until we left the staff were welcoming, helpful and always had a smile. Our room, on the second floor, was fine with a wonderful view of the Cathedral and if you are wondering, the bells stopped at 10pm and started again at 7am so did not disturb your sleep. Eating was very good with a varied and plentiful breakfast overlooking the Cathedral and the evening meal menu was also very good. My steak was perfect. We would also like to thank Gemma who looked after us so well in the restaurant. The location was perfect for the Cathedral and the upper town with many fine shops and places to to have tea. The hotel is looking a little tired and could do with freshening up. I hope the managers appreciate their staff who are a credit to the hotel.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear alan_french28, Thank you for your lovely review, I am delighted you had such an enjoyable stay. Gemma will be so pleased you have mentioned her, I will pass on your positive comments. Thrilled you love our city just as much as we do. We look forward to welcoming you back again in the near future. Kind regards Stephen Marriott General Manager

"May Bank holiday away"

5
08/05/2018

The Lincoln Hotel is situated near the Cathedral and short walk to the castle. We parked the car in the hotel car park (entrance at the side of the Hotel) on Sunday and did not go back to it until Tuesday, £5 for parking for that time is worth it. All the staff are friendly and helpful, the Green Room restaurant is very good but book your table at weekends. The room we had was a superior facing the Cathedral. a very nice view.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear 2Freeman, Thank you for your lovely review, I am delighted you had such an enjoyable stay. Thrilled you love our city just as much as we do. We look forward to welcoming you back again in the near future. Kind regards Stephen Marriott General Manager

"Brilliant location, good two nights stay."

5
03/05/2018

Paid a little extra for a room with a balcony overlooking the Cathedral. Good size, well equipped, all facilities, clean and comfortable. Staff good. Parking on site which normally attracts a small charge, but was complimentary for some reason. Ate out in town one night and visited Brayford Pool. Had a smart dinner in the restaurant the other night. Managed to see the Cathedral and Castle in some detail. Very good breakfast but short on staff which meant some delays. 1960s building is architecturally at odds with the early medieval Cathedral.

"Not good value for money"

3
02/05/2018

The hotel is looking rather dated and in need of a makeover. The staff lacked training and customer service and satisfaction seemed a low priority. The bar staff won't serve you until they are ready - and the reception staff are not interested enough to ask "if everything was ok with your stay." Basically, buget standard and inflated prices.

"Good Location"

4
01/05/2018

A 2 night stay, Hotel is well located with car park on site. Great views of the Cathedral. Rooms were clean perhaps in need of a little refurbishment. We requested interconnecting rooms with one room being an easy access room and this was accommodated in our booking. Staff were very helpful and friendly. Our rate included dinner in The Green Room and we were impressed by the quality of the food and service. Breakfast was excellent with a good choice. Only one negative comment - we had dined out for lunch on our second day and, therefore, in the evening we really only wanted a sandwich and glass of wine for supper, however, the lounge bar only serves until 5 pm. The the only choice for residents after 5 pm is The Green Room. Cellar Bar (which doesn't have much atmosphere, or Room Service. Just a small point but other than that the hotel is good value, excellent location with professional and efficient staff

"Excellent position and view"

5
30/04/2018

This hotel is really the sum of its parts.Booking was clear , car park well indicated , reception staff good , room with view of Cathedral, dinner in the Green Room was of a high standard equally so was the breakfast.All staff competent and friendly.Well done.

"A very comfortable stay in a great setting"

5
30/04/2018

Only 1 night but a very comfortable one. Good sized room with a big comfortable bed. Fine views of the Cathedral. Clean bathroom and shower. Very pleasant dinner (an organised event and not with all the guests) and a very good breakfast the following morning. The staff were friendly and professional. Car parking easy but the car did fill up by early evening. For a hotel with easy access to Lincoln attractions this hotel would be hard to beat.

"Excellent location"

5
24/04/2018

Stayed for 2 nights, fantastic location facing Lincoln Cathedral. All staff were very friendly and helpful Room clean and well appointed with plug sockets Breakfast was wonderful on site parking at very reasonable rates Would recommend and will stay again

"Churchil"

5
23/04/2018

The service was exerlent. The staff on reception were extremely helpful. An exerlent breakfast choice and plenty of choices. Lovely location just across the road from the Cathederl easy walking to the old town. Rooms were clean the hotel needs air conditioning and showers not baths would be better and safer than baths. I would definitely stay again.

"Great location by the Cathedral"

4
21/04/2018

We stayed on a Secret Escapes deal - deluxe room and breakfast. We really enjoyed our visit, the room was comfortable, the balcony and view were great and breakfast was very good. If we had to be critical of anything I would say the bathroom wasn't deluxe - we certainly didn't have a walk in shower like another reviewer! Overall, a positive experience - we would visit again.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Sarah H, Thank you for your lovely review, I am delighted you had such an enjoyable stay. Thrilled you love our city just as much as we do. We look forward to welcoming you back again in the near future. Kind regards Stephen Marriott General Manager

"Great views"

4
21/04/2018

We were given a Virgin Experience Days voucher for two nights and dinner on the first night, for this hotel. The rooms are clean and beautifully decorated. Dinner at The Green Room was very good. The best feature of this hotel is the location and if your room faces the Lincoln Cathedral, waking up to a view of the looming cathedral.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear NKing, Thank you for booking with us via Vurgin Experience Days, I am delighted to read you had an enjoyable stay and were able to soak in that amazing view of the Cathedral from your room. I do hope you will consider returning to us again in the near future. Kind regards Stephen Marriott General Manager

"Nice Hotel, Great Location"

4
20/04/2018

Stayed here for 3 nights. My room had a nice view of a park area and was clean and quiet. The furnishing and carpet could do with updating, but it was very clean, The location across the street from Lincoln Cathedral is great and that was the focus of the visit. Would stay again.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear SteveNScottdale, Many thanks for taking the time to review your recent 3-night break with us, it's great to read that you would stay again when visiting Lincoln. I hope your return visit is sooner rather than later. Kind regards Stephen Marriott General Manager

"Perfect position by the Cathedral"

4
20/04/2018

We got a Secret Escapes deal for a deluxe room overlooking the cathedral and it did not disappoint. On the third floor the rooms have a small balcony that I could have sat on all day just watching the changes around the cathedral. The room was really comfy, air conditioning,good bed and a walk in shower. Coffee and tea available in the room including a Nespresso machine. The building is a sixties block and doesn't really add much to the surrounding area but the decor inside is very sixties and looks newly done. There is a good car park at the back of the hotel. If there were any problems they were around breakfast and enduring the food you may want was available when you wanted it but there was never too much of a wait. Enjoy you stay.

"One noght stay"

4
16/04/2018

Stayed at The Lincoln on recommendation and not disappointed. Room was extremely comfortable with great view over the Cathedral. Staff were very friendly and nothing was any trouble for them. I would have no hesitation staying again

"Nice room, shame about the lack of breakfast"

3
11/04/2018

Arrived at the hotel about 8pm at night, sat nav took us to the front of the hotel and had to Google to find the car park, which is round the back. Could do with a sign at the front to direct guests. There was ample car parking and a walkway to the back entrance of the hotel. Check in was very quick and we were directed to our room. The room was nice, with a lovely view of the Cathedral. I would definitely recommend booking a Superior Room as without the view, our stay would have been much less enjoyable. Two nice chairs and a table in the room and ample clothes storage. I thought there was a lack of plug sockets though, which always makes it difficult when charging phones, watching tv and wanting to use the kettle, etc. The tea and coffee was good; it was really nice to see a selection of fruit teas. The toiletries in the bathroom were good also and the shower nice. We did have an issue with our toilet not flushing and on the first night had to fill the cistern with water via the kettle. This seemed to resolve itself by the next morning otherwise we would have reported this. Room service was great, delivered promptly in a nice picnic basket. The biggest disappointment for us was breakfast on the first morning. Breakfast was advertised as being served until 9.30am, we arrived at the room at 9am to find all (except the mushrooms) the hot food trays empty. Although the food is nicely presented with some alternative options (we managed to see the next day!) e.g. fish and cold meats, the lack of any hot food was disappointing. Even the toast had run out. When questioned, the waitress delivered some beans but no sausages, bacon, etc. The menu states that non-guests can eat breakfast at a cost of £11.50- very expensive to have nothing. When we mentioned this we were told 'Oh dear, they'll be some tomorrow'. We were seated in the far window, right next to the hot trays. The sun was glaring through the thin curtain, meaning I couldn't look at my partner and the heat was ridiculous. The Reception staff were friendly and helpful; booking taxis, etc and the hotel is well situated for a wander down steep hill.

"Great, stay"

4
09/04/2018

We stayed at the hotel 18th-20th March, we got a deal through Virgin experiences and have to say that it was great value for money, it included two nights stay, breakfast both days and an allowance towards dinner on the first night. Location of the hotel is fantastic, beautiful view of the Cathedral and just a short walk to most of the major sites you would want to visit. Restaurant was ok, food was nice and they dealt with my allergy requirements fantastically, only downside is the restaurant only had a few tables being used the night we dined there and it was quiet and lacked atmosphere. Room was clean and comfortable, it was snowing when we arrived and extremely cold outside so we were delighted to find that are rooms were kept warm at all times. Staff were friendly and made you feel welcome. Would definitely recommend staying here.

"Weekend visit to lincoln."

5
06/04/2018

The hotel was in a great location opposite the cathedral,breakfast and food in the restaurant was excellent.special mention to our waitress Sammie who was very friendly and good at her job.I hope to be back very soon with my daughter.thanks Brian and Ali of Coventry.

"Good staff, shame about the hotel."

3
04/04/2018

This is a sprawling hotel, decorated with outdated wallpaper and furnishings. The lounge, half carpeted, has no comfort with old fashioned chairs and the wallpaper is terribly outdated. The huge windows make the room seem cold although they do look over the Cathedral. The dining room chairs are spindly, see through items, which look as though they wouldn't hold any great weight. There is no discernible disabled entrance with quite steep steps leading up to the front entrance. The bedrooms where we were, were just boxes although it is understood there are better rooms. The bed was comfy though. The meals at dinner were 'haut cuisine' which is rather sparse although the soup was delicious. Not a hotel we would go to again. However, the staff were really excellent. Best Western can do much better than this.

"Good value great position"

5
02/04/2018

The room was very clean...Very comfy bed .Plenty of quality towel in the bathroom and toiletries provided. Free internet . Hairdryer. The breakfast was excellent with a great choice rabbit from a full English to cereals,salmon and Danish pastries.....And plenty of it. The hotel is in great position opposite the cathedral. Although were were able to leave the car in the car park after checking out so we could go into town, we had to pay a small fee when checking in to leave the car there. I don't think that you should have to pay to use the car park as you are a guest. Other than this a great hotel and good value.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Russspencer1957, Many thanks for your your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city in the near future. Regards Stephen Marriott General Manager

"one night stay in lincoln"

3
02/04/2018

Booked this as surprise for my wife as we love Lincoln. Hotel is in great location next to the cathedral and pubs/restaurants, also private parking onsite. We booked a king deluxe room which had good views of cathedral and a small balcony. The room was spacious and quiet but unfortunately the bed was very poor and worn with creaks and groans at every move we slept very poor, the bed head was also badly stained by use and needed a clean. Room overall tho was clean. Breakfast was buffet style, plenty of choice and tastey. Staff overall helpful and cheery. Complained about bed at checkout but think it fell on deaf ears, fact we had no sleep didn't seem to bother the lady at all.

"A delightful afternoon tea."

5
01/04/2018

Top marks for the afternoon teas in the retro style lounge area,Started with a glass of sparkling wine followed by the concept picnic style tea.The cakes scones and sandwiches ,all yummy were presented on a miniature style picnic bench complete with checked table cloth and accessories,even the pebbles were edible,Fantastic concept and high quality food together with excellent service guarantees a superb teatime treat.

"A lovely hotel with friendly staff!"

4
27/03/2018

We stayed in a Superior Room with a balcony looking directly at the Cathedral. We were spending a weekend to attend a family wedding. The room was spacious, well-equipped & very comfortable, with lots of little extras, like an ironing board & iron in the room. The staff were so very friendly, especially Blaine on Reception who helped us in a crisis after we locked our car keys in our car, which necessitated us to stay an extra night! We would thoroughly recommended this hotel - close to the Cathedral & town!

"Great place to stay"

4
27/03/2018

Hotel is situated right opposite the cathedral. Great location for exploring the town. Room was spacious and clean with superb view. Staff were friendly, smart and helpful at all times. The hotel restaurant was wonderful and we had a lovely meal, I look forward to returning soon.

"Very good hotel"

5
27/03/2018

We chose the Lincoln Hotel mainly for it's position however we were very pleasantly surprised with the hotel overall. There is car parking on site in a large car park. The check in process was trouble free and the receptionist very friendly. We had a deluxe room with views of the cathedral. The room itself was a good size with a decent size bathroom and one of the comfiest hotel beds we have slept in for a long time. The first night was very warm. The following day we found that, apart from the central heating, there was also a plug in heater which was plugged in and turned on. Once that was turned off the second night was just right. The hotel was very quiet at night and we both enjoyed a good nights kip. We tend to steer clear of hotel restaurants however we decided to give the Green Room a try. We were both glad that we did. The food was excellent and the service top notch. The hotel bar is well stocked and the service is quick. The whole hotel has a very good retro feel from the wallpaper to the light fittings. Some people may not like that but we thought it was very well done. Breakfast was also very good. All the food was well prepared on the hot plates. We even saw a member of staff using a thermometer to check that it was the correct temperature! It is within easy walking distance of both the Castle and the Cathedral. There are numerous good pubs also within easy walking distance. To get into the centre you have to walk down and back up Steep Hill which is aptly named. Alternatively you can take the regular bus service from just outside the castle. All in all a very enjoyable stay. There were a couple of small points but not enough to stop us giving it five stars. We would recommend it.

"Great location "

5
26/03/2018

Really enjoyed our stay, clean room and beautiful view from the room!!! We enjoyed our breakfast all staff were extremely helpful and friendly. I would recommend this hotel :) Look forward to come in again for our wedding.

"Friendly and Welcoming"

5
26/03/2018

My husband and I chose Lincoln Hotel due to the location, having never stayed there before. The staff were so friendly and helpful, the hotel was clean, warm and modern. We had a meal in the restaurant on the first night and it was faultless and surprising good value for money. If you want to lay in after 8 am, then you may have an issue with the Cathedral bells, but Lincoln is alive early in the morning with so much to see and do. Situated north of the Cathedral, far enough to be from center, but two minutes walk you are in the hustle and bustle of it all. If we had to make a comment about 'would be better if', it would only be that they have no pool which we would have to consider if we were to take the children on a mini break. However, my husband and I will definitely go back.

"Eastgate revisited"

5
21/03/2018

The hotel was built in 1960's, and retains that distinctive 1960's style, but still being clean and fresh. Well presented and in pole position for Lincoln's prime tourist attraction, the stunning Cathedral. Our room had a superb view of the Cathedral, directly opposite the Hotel. Great service, polite, helpful staff, high standards of cleanliness and good food. On site parking, brilliant position to explore the historic,uphill square mile,castle and if not eating at the hotel, many other bars and restaurants nearby. This would always be my first choice for quality and value when visiting Lincoln.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear S7014Cjohnt, Many thanks for your your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city in the near future. Regards Stephen Marriott General Manager

"Overnight business stay"

4
19/03/2018

Having stayed at the hotel on numerous occasions before i was lucky to be upgraded to one of the executive room's and it was a very welcome upgrade. Sitting area, coffee machine and more space. Oh and not forgetting the balcony with fantastic views of the cathedral. Always warm and friendly staff, great breakfast and all round another great comfortable stay. I used to try other hotels in Lincoln but just book this hotel everyone now.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Phil W, Thank you for taking the time to review your recent stay. I was pleased you enjoyed your stay and found the staff to be helpful and friendly, we do hope to welcome you back to the hotel again in the future. Regards Stephen Marriott General Manager

"Overpriced"

1
13/03/2018

We booked the ‘Green Room' for a family function, not only did they struggle to find our booking to begin with but upon entering the room it was freezing. We were told by the manager (or so we were told) that the heating would turn on at 4:30 (we arrived at 4), yet by 7:30 it was still not on despite us asking. The room would be more suited to the name the ‘Dark Room', even though we had all of the lights on, blinds up, it was still dark and was made even worse by the large image on the centre wall. It didn't end there, we had chosen and pre-ordered our food as they had asked yet it still took a few hours to receive all courses, so much so some of our relatives had to cancel 3 rescheduled taxis. When we asked where the food was the waiters just shrugged and disappeared. The portions were tiny, there were only 6 pieces of gnocchi on a plate! We asked for sauces, vinegar etc but by the time it arrived, everyone had finished eating. It was also incredibly overpriced. It seems as though it's a 3 star trying to be 5 but not very convincingly.

"Lovely stay"

4
13/03/2018

My friend and I booked this hotel for 2 nights for our husbands Christmas presents from Secret EscapesThe week before our visit would have been impossible due to snow, but when I had contacted the hotel, they had assured me that if the weather prevented us from travelling, they would happily rearrange. Excellent. As it happened, we were fine. The bar was a bit short of wine on arrival as they had not had a delivery for over a week, but soon remedied. We were struck by how helpful and friendly the staff were. Our rooms had fabulous views of the Cathedral, and we had large walk in showers! The bed was very comfortable. We enjoyed both breakfasts, and had a very nice dinner in the hotel on the first night. The hotel is perfectly placed for visiting the Cathedral, castle and old town. A delightful stay, and thank you to all staff, everyone was so helpful.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Susan R, Many thanks for your your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city in the near future. Regards Stephen Marriott General Manager

"Mothers day and birthday treat"

5
10/03/2018

Booked afternoon tea was amazing. Arrived on a mini picnic bench with plenty of scones sandwiches dessert treats croissants and unlimited tea and coffee. Had 2nd lot of sandwiches too!! Lovely presentation, lovely and clean hotel with friendly staff

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Lesley C, Many thanks for taking the time to review your recent dining experience, I'm so pleased you enjoyed our Afternoon Tea picnic. We hope to welcome you back to the hotel again in the very near future. Kind regards Stephen Marriott General Manager

"Don't be put off by the view from the exterior."

3
10/03/2018

This is a Best Western Hotel although you'd never know that from outside - it looks more like a 'clubby' type place. Reception is very friendly and we were quite quickly processed. The view from our room was pretty nondescript as was the room itself - which was amazingly hot and stuffy on the first night - by night two we'd turned the radiator off and opened the window - unlikely actions when the outside temperature was so low! Everywhere seemed clean and tidy although paintwork in need of a bit of TLC. Neither the bathroom or the ladies had toilet brushes - an omission we felt. The buffet breakfast is amazing ( £11??) - all the usual items, but in addition there was a platter of smoked fish - salmon, trout and mackeral. To order were smoked haddock and, I think, kippers. The breakfast room faces the cathedral over the front garden area. This is covered in artificial grass whch unfortuately seems to be used as a short cut for the general public, which means that there is a walk way clearly shaded. The Lincoln city centre bus stops right at the side of the building.

"enjoyable afternoon tea"

4
07/03/2018

gift from daughter for xmas -- lovely view over looking the cathedral --Cathryn our waitress was pleasant-- not rushed--enjoyed our afternoon tea --have stayed at the Lincoln 3 times in the past -would return for both tea and accomodation PS we only live 5 miles away

"Great place for a lunch or dinner"

4
05/03/2018

We visited for dinner at 7.30 pm - easy parking behind hotel, very pleasant little restaurant and attentive staff. Meals superb - but you do need the extra veg with the mains. Recommend scallops to start an lamb was excellent as a main. Excellent view of cathedral.

"Great hotel. Fantastic location"

5
04/03/2018

We had a first floor, cathedral view room and couldn't have asked for more. The room was a good size and the bed very comfortable. The hotel is ideally located for walking into the city and castle and we had no need to use our car all weekend. Dinner in the Green Room was lovely and wine a decent price. Very good breakfast in a spacious room the first day, but due to a wedding party the following day breakfast moved to spread over a couple of rooms, which meant trudging quite a way to get food. That said, once again breakfast was very good and plentiful. Would absolutely recommend this hotel. All staff were great, especially reception.

"Fabulous for lunch"

5
27/02/2018

Great location, lovely retro lounge with views of the Cathedral and a relaxed atmosphere. Excellent choice of sandwiches, salads, afternoon tea or cream teas. The chips are the best I've ever had. Would definitely go again.

"Excellent view of cathedral"

4
27/02/2018

Just returned from a 2 day break. Lovely hotel and lovely to see the cathedral. Our room was very nice and warm, the only gripe we had was that the corridors were very cold has no sign of radiators, also the loung/bar area was very cold, at times the air con seemed to be on. we wud of spent more time in the lounge/bar area if it had been warmer.I would of given it 5 stars if the public areas had been warmer.

"Favourite hotel"

5
26/02/2018

This is one of my favourite hotels. We were on the Friday package which gets you a room with a cathedral view, breakfast, three course a la carte dinner and a bottle of prosecco for £140 for two people. Fantastic value. The dinner was excellent with no restrictions on what we could order in the price. A small but useful point is that the room had two comfortable armchairs so you don't have to sit on the bed to read or watch TV. Too many mid price hotels lack this basic comfort.

"Overnight business trip"

4
26/02/2018

Hotel has easy parking (with extra surcharge), with accessible reception (well lit walkway). Room was good and clean with opening doors to small patio with Lincoln Cathedral in view (nice on summers morning/evening). WiFi easily found and used. Breakfast was great, with a wide variety of foods/drink available - well presented (buffet style) with extras available if required. Location good for evening restaurants and bars around bailgate and surrounding area.

"Nice 2 day break. Very comfortable bed."

4
22/02/2018

This is a nice hotel, it is at the top of a long steep hill, so be prepared!. We had a deluxe room. It was spacious and comfortable, although a little dated. The bed was really really comfortable, we slept well. The only drawback for us was breakfast on our second day, a Saturday. They ran out of several food items at the same time, scrambled egg, bacon, sausages. It took a while for supplies to arrive. Customers were frustrated. All that the serving staff could do was wait and apologise. Reception staff very friendly and helpful. Would go back.

"Comfortable"

4
20/02/2018

Excellent breakfast. Great central location. My room which was a standard room was pretty badly in need of an upgrade with patched paint on the walls, very tired bathroom but it was perfectly clean and the bed was extremely comfortable and it was quiet as it was at the back of the hotel. If you want a room with a view you need to be at the front of the hotel overlooking the cathedral.

"Excellent Location"

3
20/02/2018

This hotel is located at the top of Steep Hill alongside Lincoln cathedral. Average sized room with slightly dated decor but very clean.Reception staff welcoming and check in was easy and prompt. Breakfast room overlooking the cathedral. Good variety of food but I kept having to ask for refills as serving bowls were empty. Took three attempts to get some drinking water. However when it did arrive I had a large bottle to myself. I asked for this when I arrived for the rest of my stay as it saved trying to catch the staff's attention. On the whole a pleasant stay. Convenient for people looking to visit the cathedral.

"Top marks for the lady on reception"

4
19/02/2018

It was only a last minute one night stay but I seemed to have cocked up the booking (made via a 3rd party website) as there was no record of us being expected. I, inadvertently, had somehow booked for 7 days later. Thankfully no fuss at all was made and we were allocated an available room. She didn't need to speak to anyone else, just dealt with it efficiently and politely when the hotel were not at fault. The truth is they probably could have got away with charging me more than I'd paid as when I looked (on the decent free WiFi) it turns out it was at least £30 more for 'that' day than the one I'd actually booked. I'm neither clever enough or brave enough to try that again as it could have left us sleeping in the car! Thinking about it I don't think the original booking included breakfast but we got that too, so bonus. I was a little hungover so nibbled a croissant - my other half decided to go for haddock and poached egg and very decent it was by all accounts. Maybe everyone gets it and I'd just not noticed. No surprise given I clearly didn't notice the date I'd booked it for. Anyway, I wouldn't have wanted to pay more as the room was a little dated. Clean enough and the bed was comfy and the temperature just right. Coming in from the rear entrance by the car park (I was charged £5) the place reminded me a little of an 80s old people's home, both in smell and in style. The lift is not that recent though and made a noise like a asthmatic wart-hog with the grave warning not to overfill it with humans probably scary enough to put some off riding it.

"Location ideal for whatever you plan to do in Lincoln"

4
19/02/2018

This visit was a special deal but we did not have less than expected experience. Room was warm, comfortable with everything we needed plus was quiet. Perfect location for exploring all ' levels'!! Of the city and with a car park we used our car as well to visit the International Bomber Command Centre. The hotel has various restaurants/bars and they were both worth visiting. Staff were welcoming and helpful. Breakfast had lots of choice plus you could order extra, constantly checked so it did not run out - then the view of the Cathredral. Perfect. We live less than an hour away but wanted to spoil ourselves , on our 40th wedding anniversary, and take time to get to know Lincoln better.

"Group weekend break"

4
14/02/2018

Visited this Hotel as a group of eight in February 2018. Very pleasant stay with good food and accommodation that was made special by all of the staff who all went out of their way to make our stay that much better. On the night that Bar 67 was close send, they set up a space for us to have the Bar 67 menu in the main Hotel which was a really great gesture. Specific thanks to Rob for looking after us all that evening. Only slight negative is that the Hotel is looking a bit tired but it's location in the heart of the City should not be overlooked.

"Super location for the cathedral"

4
12/02/2018

Superb location literally opposite the cathedral and within walking distance of some nice bars and eating places. It also has a good size car park on site. Didn't eat in the hotel but the room was comfortable and the bathroom was very clean. Not a particularly pretty hotel but the staff were very friendly.

"Nice view but some updates required when paying top rates."

3
12/02/2018

Great location and we upgraded for a Cathedral view. The balcony area was very dated and needed modifying. The outside was quite shabby. The heater didn't appear to work particularly well hence a 2nd wall heater. The wires for the TV were hanging down the wall and also up high to the plug sockets, looked messy considering the room had recently been decorated quite well. The room was clean and had all the amenities you needed. When travelling to the area we usually pick a more country retreat hotel which is much nicer and cheaper if I am honest but I guess this is what you pay for a central hotel. We were disappointed that we couldn't book the restaurant for an evening meal as it was fully booked but luckily we found a great Thai round the corner and some great cocktail bars. Breakfast was fantastic, lots of choice, better than most buffet style set ups. Food was piping hot and staff very friendly. If you need somewhere central for a night then you won't be disappointed but I wouldn't say it's value for money. Also be aware the bells start ringing at the Cathedral at 7am everyday and seem to go off every 15 minutes, so if you need your sleep this won't be the place for you unless you have ear plugs!

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Hannah12015, Thank you for your lovely review, I am pleased that overall you had a nice stay. I acknowledge your comments ragarding area's for improvement and we will be looking at ways to imporve our overall offering. This is something we continually do and feedback such as yours is always welcome. We look forward to welcoming you back again in the near future. Kind regards Stephen Marriott General Manager

"A very convenient hotel"

4
12/02/2018

This hotel is well situated for a visit to the city of Lincoln. It is located directly opposite the cathedral and convenient for the centre of the town. Our room was small and comfortable but suffered from the disadvantage of overlooking, and being overlooked by, rooms directly opposite. The staff were friendly and hospitable. I think that we were there with Susan F.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Jack S, Many thanks for your your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city in the near future. Regards Stephen Marriott General Manager

"Great Staff at Hotel "

4
11/02/2018

The hotel looks dated from the outside and very 1960's which it is. The Reception is rather stark and again decorated in the 60's style. This was more than compensated for by the welcome from the staff who were efficient, friendly and helpful. The food in the Green Room was of a high standard and excellent value with, once again, exceptional staff. Breakfast was a self service affair and was fine but no plate warmer was a disappointing. Stayed in a superior room facing the cathedral with shower but no bath and was rather darkly lit at night Overall a good experience and would readily stay again

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Barry J, Thank you for your lovely review, I am delighted you had such an enjoyable stay and were able to take advantage of the Green Room Restaurant. Many thanks for your comment regarding the plate warmer at breakfast, something I will be looking into. We look forward to welcoming you back again in the near future. Kind regards Stephen Marriott General Manager

"Centrally located hotel good for old Lincoln and easy access to city"

4
05/02/2018

Very welcoming hotel friendly staff in reception and bar....room very clean and comfortable good value ....only downside was the breakfast....on both days not very well organised kept running out of all types of food....it did all come eventually....so lucky we were not in a hurry Great location for castle , cathedral and bailgate

"Weekend break "

5
05/02/2018

Absolutely loved it here Stayed in the old part of the hotel in the very nice princess suite. Staff were friendly helpful and very pleasant. Food in the Green room was of excellent quality and breakfast was also very good. Hotel has stuck to it's 1960s deco / design but kept in touch also with the modern era. Our room was spotlessly clean and had a very comfortable bed. So convenient for all the sights of historical Lincoln. Will definitely use this hotel again

"Ideal city break hotel"

5
05/02/2018

Shame about the dreadful 1960s "police station " architecture but once inside the hotel is very comfortable. Tiny quibble about the room - electric sockets few and far between; we're used to American usb socketed bedside lamps. Also, why don't British hotels provide flannels? Breakfast was superb, we didn't eat again until 18.00! Didn't try any of the in-house catering because it is so easy to get to the many eat/drink venues in the old city. Lovely stay, highly recommend Lincoln and this hotel

"Great location, needs a wow"

3
04/02/2018

Liked the loyalty to its original 60's Architecture but needs a good scrub, smells trapped in the landing carpets are quite overpowering for example. No idea why there's a £5 car park charge, your either a guest or not!

"Said we'd come again!"

5
02/02/2018

We've stayed here before but this time we were just clocking in before a concert in the cathedral. Think it used to be called the Eastgate but it doesn't matter, this is a friendly well run hotel and we are happy to recommend. I enjoyed being a fly on the wall as the orchestra for the concert checked in. Will arrange another stay here - a great base for a wonderful city.

"two nice days spent in Lincoln"

4
24/01/2018

We booked a couple of days at The Lincoln Hotel as a twixtmas break Staff are very welcoming and engaging. Our room was fine and the fact that there was an internal connecting door on both side suggests possible connection with adjoining rooms, this a definite plus for a small group or family. The room was clean and comfortable The en-suite has a shower over the bath which is not a problem usually but for us oldies less accessible, next time I shall ask for a walk in shower. This hotel is clearly a 60's build though for the most part the refurb has been a success .Our room was a bit of a treck so we know next time to check before booking. The dining room and lounge on the upper level has a truly magnificent view of Lincoln Cathedral. Breakfast was buffet style with plenty of choice, well done the Lincoln, the Lincolnshire sausages were excellent. We ate in the Green Room restaurant one evening. this was fine with a good menu and not over priced wine list. One couldn't help but have the feel we were in a cellar - despite a window seat. Had we discovered bar 67 before our departure we would have probably headed in that direction. This hotel is perfectly placed for visiting this lovely city; the Cathedral Castle and upper town literally a few paces away. recommended and one on our list for a return

"Xmas present"

5
22/01/2018

Excellent check in service fantastic value for money friendly staff lovely cocktail bar 67 room was beautiful clean plenty of room breakfast was lovely plenty to eat nothing was to much trouble and was able to leave the car whilst we went for a walk round

"Lovely room and service "

5
22/01/2018

Stayed for a sat night deluxe room with cathedral view the room was lovely had all the little extras robes which were a good size! Slippers coffee machine and a small balcony, the ged was huge and very comfortable We had afternoon antipasti £12 for 2 of us and it was huge! But delicious Breakfast was amazing with everything you could think of freshly made and excellent service throughout our stay Very impressed with the hotel as we had to cancel this booking twice due to me having an Achilles injury and they honoured the room and price Will certainly visit again even if we only live in louth 26 miles away! Thanks for a lovely stay

"New Years Eve"

4
20/01/2018

As "the family" live in different locations around the country, we try and get together at the New Year, each year trying a different location. The Lincoln Hotel was a good choice. The evening was well organised, food was excellent, wine was spot on (Merlot), and a good time was had by all. Standard rooms are clean and "cozy" for a short stay but for a longer duration, an upgrade would be required (more room to swing the cat). Staff are friendly, discreet, but there when you want to order something. The cherry on the top has to be the food. Breakfast choice was good and filling but the evening meal we had on the second night was up there with the best. Deciding what to order was easy as each course had only half a dozen or so choices which took away the "I can't decide factor" and everything was cooked to perfection. If you live local, a visit just for the food is recommended. Hats off to the chef and the kitchen staff. Would "the family" book the New Year Bash again.............. you bet we would.

"Very good value in the cultural area"

4
15/01/2018

I had a good room with all the amenities for a two night stay. The bed was comfortable and a good buffet breakfast was provided with a great selection of both traditional and continental food. The hotel is in the cultural area of Lincoln where most of the older buildings, cathedral and castle are located. It is within easy walking distance of these and, a number of restaurants and pubs.

"Friday night concert"

4
13/01/2018

Overall a pleasant stay,staff friendly and room quite sufficient for our overnight stay,bed extremely comfortable and breakfast tasty with bonus of window table. Would have liked a teapot for our tea however and I guess I'm old fashioned with wanting waitress/waiter service rather than self service buffet which most hotels seem to go for. Would stay here again though,good location and my husband loved the shower which says it all...

"Weekend stay"

4
13/01/2018

Excellent location with a view of Lincoln Cathedral and a short walk into the centre. Built in the 1960's but with some modernisation. Good choice for breakfast - cooked buffet and wide choice of continental and cereals. Comfortable rooms and bed, although avoid room 215 as you can hear the noisy lift very easily! Helpful and welcoming staff. Also a bar in the evening and lunches - although we stayed in the city. Free car park with code needed to leave. Would stay for a weekend again. We stayed the first weekend in January so it was lovely and quiet everywhere.

"It was probably nice in the 60's"

2
10/01/2018

Well, from the outside it's about as appealing as a wet fart. But I was booked here on business so didn't have a choice. I've walked past it before, a wedding was going on. At the time I think I said 'Why on earth would you want to get married there?!' Having now stayed here I stand by that comment. Walking to the rooms feels like you're on the set of an adult movie from the 60's, everything is so very dated. Alas, I held out hope my room would be an improvement. Whilst it's not quite as retro as the rest of the interior, it's seen and smelt better. The stench comes across as a mix of never aired damp and hospital. Chipped paint on every wall corner, bubbling plaster and a damp wall where the tiles are blown in the bathroom, long hairs on both the bathroom tiles, toilet and windowsill. The worst part is the amount of black mold around the ceiling in the bathroom, why wouldn't you just wipe it down...or even treat it. It's no doubt due to the amount of fur bunging up the air vent, again...it takes two seconds to vacuum. Around the bottom of the shower screen was just grim, corroded metal that had seeped into a sad state of rust and gunk. And that's before you get to the huge spider waiting on the wall when i got back from dinner, the other smaller spider in the corner of the room, the toenail clippings behind the bedside draws, the inch thick dust behind the headboard, the empty shortbread packet between the desk and TV unit, the ripped duvet cover...oh and then there's the welcome pube on the bathroom sink. You can probably see why it took me 10 minutes to muster the courage to get into the shower. I was no doubt the cleanest thing in here. Thank christ I wasn't paying the bill otherwise I'd have left. It may be opposite the Cathedral, but you wouldn't want to leave your dog in this room overnight.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear ajaytl, Thank you for your review and please allow me to offer my sincere apologies for the lack of cleanliness in your room and the other issues you encountered. I have identified your room from the images and have inspected it this morning with the Rooms Division Manager, this room has now been taken offline. The Maintenance team will be stripping and treating and decorating the room next week. If you would care to email me on [email protected] I would be happy to share with you images of the room once it is decorated. The Head Housekeeper will be made aware of these issues and we will support the member of the team that was responsible for cleaning your room with additional training. Once again with apologies Stephen Marriott General Manager

"Average Room. Awesome breakfast"

3
09/01/2018

We stayed over on Saturday 6th January and spent £85 B&B. I'll be honest. I was a little disappointed with our room. It was clean enough, although the vent in the bathroom needed a really good vacuum. There was a broken glass for water in the room which we had to go down and swap out. The bottom sheet on the bed hadn't been put on properly so I had to pull that back on so that I wasn't seeing the mattress. Attention to detail was sadly lacking. For £85 I do expect better. Having said that the room was quiet. We got a really good nights sleep. The shower was amazing. Plenty of hot water and good pressure. Where the hotel redeemed itself was at breakfast. It is amazing! If you get down early enough you can pick a table with views of the Cathedral. The food itself was excellent and so much choice! Cold meats, yogurts, pastries, breads, full english and lots of juice choices too. Thoroughly enjoyed it. The location is excellent. Within walking distance of the Bail area of Lincoln and if you feel brave enough you can venture down Steep Hill into town. Don't do that in really high heels as I did!! Our room number was 326. It does not have views of the Cathedral but had a small balcony.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear lankylegs34, Thank you for taking the time to review your recent stay with us, our new breakfast offering was launched the first week of January so I am delighted with your feedback. In relation to your bedroom, again thank you for the feedback, I will ofcourse pass on your comments to the Head Housekeeper regarding the bathroom. We are half way through a refurbishment program at the hotel and by the end of 2018 all bedrooms will have had enhancements made to them. I look forward to welcoming you back to the hotel again in the near future. Regards Stephen Marriott General Manager

"Great location"

5
03/01/2018

Great location opposite the Cathedral making access to old town easy. Staff were helpful especially Blaine on reception. Breakfast room has great view of the cathedral. Get down early to grab a table by the window.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear John C, Many thanks for your lovely review, I was really pleased you had an enjoyable stay with us and the team looked after you. I will ofcourse thank Blaine for persnally for looking after you so well. Regards Stephen Marriott General Manager

"Amazing first visit to Lincoln ..enhanced by stay at The Lincoln Hotel over Christmas"

5
02/01/2018

The Lincoln Hotel excelled itself over the Christmas period - the staff were on hand 24/7 always polite and helpful - the deluxe room overlooking cathedral clean comfortable and nicely decorated - waking to the sound of cathedral bells - over a very busy period the food was excellent for a busy Christmas Eve and Christmas Day - The Green Restaurant was also delightful and cosy.....we are looking forward to our next stay at the Lincoln Hotel

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Noirin G, Many thanks for your your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city in the near future. Regards Stephen Marriott General Manager

"Comfortable hotel with good parking within the old city"

4
02/01/2018

Stayed here for a 2 night New Year break with friends. Parking can be an issue in Lincoln so was very pleased to see excellent off road parking at the hotel. Check in was quick and efficient & we found our room after a trip involving lift, stairs and numerous corridors and fire doors. Small, clean comfortable room with double bed and a full sized bath (great after walks) We were in a quiet area with a view of near by mansions & we could see the cathedral slightly. Good double glazing worked well for the church bells. Breakfast was plentiful with options for freshly cooked eggs if required. Lovely view from the dining room. Juices were very watery & some of the buffet breakfast items were dry. Freshly made porridge was excellent. Coffee was OK. The bar was OK and not too expensive but the late bar was cashless, having to put the bill on your room tab. This took time and was unnecessarily complicated for the poor staff members to work. I was told "it is the law" ? As it was New Years Eve they could have had more staff on, I thought. Checkout on New Years Day was busy but efficient & most staff were friendly & courteous. Perfect location to look round the historic city. Lacks charm in building design but makes up for it with parking, location and staff.

"Very friendly"

5
01/01/2018

Have stayed here a number of times over the years. Staff are always very friendly and helpful. There was a problem with my room when we got there but this was quickly resolved by the staff. Great views and setting. Varied breakfast menu . Good was good. Stayed on New Years eve. Staff very hard working and good natured under pressure

"Birthday weekend"

4
01/01/2018

Have stayed in this hotel numerous times as our son lives nearby. This weekend was to celebrate a special birthday on Saturday 30th December. I was a little disappointed that they only allow you to book a 2 night stay at this time of year and breakfast wasn't included as it has been on previous occasions and at £264 for 2 nights in a superior room I would have expected breakfast included. Breakfast is buffet style and there was smoked salmon - what more could you ask for? The hotel is in an excellent location for the cathedral, castle and Lincolnshire life museum. Brayford quay area is a long walk down the Steep Hill and I would recommend a taxi for the return journey. My husband emailed the hotel as he had ordered some roses for my birthday and there was a box of chocolates and a card awaiting our arrival. I thought this was a really special effort on their part so well done! The only downside I think is the lift - it seemed to bear a grudge against me and the doors trapped me on more than one occasion! It seems a little old and creaky. All in all a great weekend made that little bit special by the thoughtfulness of this hotel.

"Enjoyable Stay"

4
28/12/2017

In my view, the only downside to our stay was that the hotel charge a car parking fee. I fully understand why they would do this for non residents but to charge your very own customers who stay and dine at the hotel is a bit of a cheek!

"Christmas disappointment 23-26 Dec"

1
27/12/2017

Hotel overall ok but looking tired, dirty carpets but generally ok, lounge looked good (retro) We had 2 bedrooms. Both were small and tired but ok facilities. When we went into the 2nd room (for my adult son) the bathroom had an open soap, brown water in pan, sticky finger marks on toilet button and a pubic hair on the seat! Not good housekeeping! We got the room changed quickly but still shouldn't have happened Hotel gym was cold and most of equipment was very tired and worn out. Had Christmas Day dinner in hotel in Elizabeth room with family (wanted it to be very special as it will be my dad's last Christmas). Slow service, room not that festive, food basic - nut loaf especially poor, over cooked and small, turkey portion small (only beef meal was a good portion), lots of veg but all sloppy, over cooked and mixed together, coffee took 2 attempts to be sorted (but manager did do this and was helpful), shame about the rest of the service Only positive was the Irish manager who tried to help and sort the coffees, but the rest of the service was dire (and food was sub-standard) Breakfasts - ok but nothing amazing, coffee (in pots) was disgusting, so much so we waited to have decent coffee in the lounge (having to pay extra for that) Overall in hotel service was poor, unhelpful and we felt like we were an inconvenience to the female receptionist. When we went for Americano coffee in lounge (saying we wanted the decent coffee as we didn't like the breakfast coffee) and asked receptionist for it (as nobody at the bar), she got us coffee but just grabbed some breakfast filter coffee for us (not the proper machine coffee, which was right night to her), and still wanted to charge us the £3 each! When we pointed out to her that these were not the proper coffees (and didn't taste nice) she said “well we are very busy!”, she then huffed and got someone else to make it. We got the proper coffees eventually and were charged the £3 each but didn't get the cookie you were meant to get - but we had given up by then! So disappointing!!

"Boxing Day Meal"

5
26/12/2017

I booked The Lincoln Hotel for our family Boxing Day meal back in November while looking through there events section on the website. We were a party of 9, 8 adults and a child (2 Year Old). The Hotel has ample parking and is situated across the road from Lincoln Cathedral, we booked in with the reception very smooth and courteous service and were then shown to the function room that had been made over as a dining room. The staff are very courteous, professional and helpful, we had pre-ordered our meals as part of a Boxing Day menu and this all came together flawlessly. All our meals were of a very good standard and tasted fantastic. The dining room was spacious and felt comfortable the hotel and dining areas are welcoming and well decorated. we all enjoyed our family get together the food and the service, thank you.

"This place could be amazing"

4
26/12/2017

Probably the best located hotel in the city opposite the Cathedral, close to the Castle and the individual shops & restaurants of the Bailgate. And a real advantage it has a decent sized car park which was included in our rate. The staff all seemed very welcoming and efficient and the B & B rate we paid for a deluxe double with balcony facing the cathedral was good value. We stayed here in the 1960s soon after it was built and it then represented the latest luxury in hotel accommodation, the main problem is that it hasn't really maintained that feel. The bathroom was small with a combined bath shower, the heating system was an ancient wall mounted electric radiator & a keypad controlled aircon unit neither of which were easy to control and the overall décor was dated. The bed was comfortable and the television a good standard but sleep was interrupted by random noises, which seemed to come from the roof space based utility systems or the resident ghosts ! Breakfast was based on a pre-cooked buffet with cook to order options and was generally good, on our first morning tea was served in a pot as we always prefer, however on the next morning a Saturday it was a serve yourself tea bag in a mug. Apparently this was to save time on busy days, but just gives a poor impression of customer service and reflects an odd attitude towards hospitality. So apart from the nit picking this hotel does offer a full range of facilities and is priced competitively so we would stay again. However one can't help think that whilst it would require major investment this hotel could become 5 star but then the rates would reflect that.

"Christmas party"

2
25/12/2017

Myself and some colleagues stayed at the hotel after a christmas party. The 3 course meal itself was disappointing, the food was less then mediocre and the staff were like robots running a food line. The hotel amenities themselves were good, the rooms were clean, tidy and had very comfortable beds and bedding. The buffet breakfast the next day was a lot better the the evening meal although it was fairly cold but with a buffet it's not surprising.

"Would Not Recommend Or Stay Here Again."

2
21/12/2017

A very disappointing stay, and definitely not worth the price paid for a two nights stay.I would say the only positives are the location and the view of the cathedral.I have stayed in much better for the money paid,and have stayed in better at much lower price!! We stayed in a "Superior room" and i don"t understand how they have come to that description! Nothing Superior about the room we had.The carpet was stained,the shower overflowed,and had to wait for it to go down before being used again(I would have complained but we had already complained about first room) This was the second room. After the first full day in Lincoln,we return to room to find our morning cups had just been "washed out" so there are still visible rings around the mugs! The spoons were still dirty,and remnants of coffee still at bottom of mugs! Just totally unacceptable house keeping.The glasses were still there and empty bottle from the night before too.The shelves had to be wiped down before our clothes unpacked. Also to have drinks bought up to your room is £4 before you even order for room service,we walked to the bar just out of principle!.£190 for a two nights stay is just so overpriced for the room and the lack of house keeping.Im not one to leave a negative review,but on the this occasion i needed to let other travelers re-think before staying here,There is no excuse for what we experienced.I have stayed in much better in Lincoln,and a regular visitor.My advise....Have the rooms cleaned as you would like to find them,maybe visit a few hotels nearby to see how hard they work for their guests and returning guests.You wont always be so successful to use the views for your saving grace or location....Very Disappointed.

"Distinctly disappointing!"

2
20/12/2017

Location fantastic, free car parking - great. That's about where it ends! On arrival we asked if we were able to check in early (If our room was ready)? We were told we would have to wait until 2pm so opted for a drink at the bar to waste the 40 mins until 2pm. Firstly we asked a member of staff which bar we should use, who pointed us in the direction of the bar to the left of reception. We waited & waited & no one arrived, even the girl who had pointed us to the bar (who appeared not be busy) didn't even acknowledge us. Whilst waiting (being next to reception) we noticed that the gentleman who had been behind us was being checked in, so I asked why, to be told that they had just been informed that the rooms were ready. Therefore we went to collect our bags, ready to return to check in..... at this point my husband pointed out that the chap who was checking after us had come out of reception & returned to his vehicle to collect his luggage before we had been turned away?! So we go to check in & I question this. There was no plausible excuse given just apologies. I couldn't & can still not fathom what on earth was going on here. If our room was checked & found not to be ready I'd understand but no check was made, not even our names asked! We then go to our room already deflated because this should have been a relaxing time away & I was already annoyed. The room was dated, with handles hanging off the drawers, bathroom really could have been cleaner with hairs left from previous guest. Bed was clean & very comfortable. It was however really rather cold through the night. We paid extra for breakfast in the morning which was in a soulless room with mediocre ingredients, certainly not worth the money. Overall, overpriced!

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Kelly-Ann G, Thank you for sharing your recent experiences of the hotel. Overall I feel the front desk team and the wider teams offer a high level of service throughout with the guests satisfaction at its core. I am sorry that on this occassion you feel we did not live up to your expectations. We will continue to develop and grow from our feedback. The Rooms Division Manager and myself will discuss the possible ways to improve the service. I do apprecaite your feedback. Regards Stephen Marriott General Manager

"Disappointing ??"

2
18/12/2017

Looks a little run down from outside however reception area is nice. Emailed them before hand for a room over looking the cathedral. Not what we got the rooms are basic and a little tired. The bathroom was cold and hot water ran out after a few minutes (room 121). Not worth the money and breakfast is expensive if not Inc. In your room rate. Not enough staff waited at the bar 5mins ended up leaving and going to a pub down the road.The good point is there location but with plenty of accommodation around I would choose somewhere else next time.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Kelly H, Thank you for taking the time to review your recent stay with us, I was obviously disappointed to learn that we had not met with your expectations. I appreciate your feedback and we will I will be reviewing the area's of improvement with the Rooms Division Manager and Operations Manager to see what and where we can improve. Regards Stephen Marriott General Manager

"Perfect hotel"

5
18/12/2017

Just got back yesterday from a lovely weekend in Lincoln with my family. Never stayed over in Lincoln before and it was great visiting at this time of year. Very festive and got into the Christmas spirit. We couldn't have picked a better hotel to stay it. Overlooking the stunning Cathedral we had amazing views, very posh and retro style, friendly and helpful staff, cosy bar area and very yummy breakfast. Our room was perfect and very spacious, great decor and clean. Lovely and warm as well and the beds were so comfy! Didn't want to come home ?? went too quick but hope to stay again in the near future :)

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Heather L, Many thanks for such a wonderful review, I was really pleased with your comments. Delighted you felt the hotel and the team all got into the festive spirit, its a wonderful time of year and uphill Lincoln just looks stunning. We look forward to welcoming you back to the hotel in the near future. Regards Stephen Marriott General Manager

"Christmas market "

5
11/12/2017

We have just returned from a lovely weekend away in Lincoln. Our stay at your hotel was 5* nothing was too much trouble . Room was clean, comfy bed . The breakfast was the best I've had in a hotel for a long time . The chap on reception was really nice and friendly . Looking forward to going back next year with our friends .

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Carole M, Thank you for your lovely review, I am delighted you had such an enjoyable stay. Thrilled you love our city just as much as we do. We can't wait to welcome you back again in 2018. Kind regards Stephen Marriott General Manager

"Overnight Stay"

2
11/12/2017

The staff were in short supply and bar staff were completely untrained for such a busy time. The staff did not know what measure to use for what drinks. Bedroom smelt of paint and not very clean. The bath and tiles were particularly dirty and did not look like it had been cleaned during our stay. The bathroom floor behind the door was gritty and dirty and the bedroom carpet didn't look like it had seen a vacuum in ages. Beds poorly made. However breakfast was good although we were not shown a menu of what was available other than the buffet

"Ecellent as always."

5
10/12/2017

The hotel's site and staff were excellent as always, and our guests, who are used to London's best restaurants, were impressed with the Green Room menu and service. Bar 67 was different -- and very good, though the food was generous for those of us with small appetites.

"Afternoon Tea"

5
10/12/2017

Visiting the area for Xmas market and this popped up on my Travel Zoo site and with a voucher for a bit off I booked. After 1300 we were done with market but our tea wasn't till 1500 but we were so worn out we went in and much to our delight they accomadated us early. Tea was a festive fashion and plenty to have plus drink including some pro secco which we left till last. As we went to leave the young girl even reminded us about the drinks which we had forgotten and we sat down and finished now that's honesty for you.A great experience with wonderful local people serving us and thank god we didn't have to come back up the hill as our car was at the waterfront

"Ideally situated for the Christmas Market"

5
09/12/2017

We stayed here to visit the Christmas Market which is a stone's throw away, as is the Cathedral which is even nearer. We had a B&B deal but upgraded to Dinner as well for £50 a night. We could probably have eaten cheaper elsewhere but as everywhere was crowded we opted for a guaranteed 3 course meal. The mark of a good hotel is a comfortable bed, hot water and a good breakfast. This had all three. Superb waterfall shower with masses of hot water. Breakfast is a self serve affair, but with extras you can order from the staff such as poached eggs and haddock. There was an excellent choice to suit all tastes and appetites. The evening meal was a set menu with choices of starter, main meal and dessert. It would have become a bit "samey" had we been there longer, but for us it was excellent. The rib-eye steaks were lovely, and cooked to perfection. Our room overlooked the garden and that part of the hotel always seemed colder. In addition it was accessed only by stairs. However in the summer it would be good as you could access the garden from your room patio door. The staff were mainly young but they were helpful, friendly and attentive. They have been well trained and are a credit to the hotel. One very minor niggle and that is that the bathroom had no toilet brush. It is unfair on the housekeeping staff to have to clean away"skidmarks" left by the guests.