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Lincoln Hotel, Sure Hotel Collection by Best Western, Lincoln

Eastgate, LN2 1PN, Lincoln, Great Britain - See on a map
Lincoln Hotel, Sure Hotel Collection by Best Western - The Lincoln Hotel, Sure Hotel Collection by Best Western The Lincoln Hotel, Sure Hotel Collection by Best Western is ideally located in the center of Lincoln. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Lincoln Hotel, Sure Hotel Collection by Best Western blends a contemporary outlook with the medieval tradition of the city of Lincoln, best highlighted by the beautiful cathedral that towers over the hotel. As a result guests are treated to stunning views of the grounds or the cathedral from most of the guest rooms. The hotel offers 71 en suite rooms, each furnished with air conditioning, flat-screen television and a comfortable sitting area. Meanwhile the hotel restaurant has become a local favorite, presenting a delicious menu in a relaxed setting. Bar 67, with its wooden beamed cellar appearance is a fun place to enjoy a drink. The hotel also has an excellent business infrastructure with two meeting rooms available on the ground floor, which can each accommodate up to 50 people includes complimentary wireless internet and audio-visual equipment to help cater to the needs of corporate groups. Private dining can also be arranged for smaller groups.

Sure Hotel Collection

Lincoln Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 2603 guest reviews
NOTE ISSUED
Excellent
999
Very Good
969
Average
385
Poor
150
Terrible
100
REFER TO NOTICE
Business Business
204
Couples Couples
1415
Family Family
332
Friends getaway Friends getaway
290
Solo travel Solo travel
59
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Living it up at The Lincoln Hotel."

5
G2184IYannaf, London, United Kingdom 20/05/2022

Staying at The Lincoln Hotel. I stayed there for two nights with my mum and a family friend in May 2022. The rooms were really comfortable and beds were comfortable. Breakfast was great and plenty of choice and was self service. It's main advantage was it was directly opposite Lincoln Cathedral.

"another fabulous weekend stay"

5
anthony r, Darley Dale, United Kingdom 17/05/2022

Been to this hotel now some 20 times over the past 8 years and we've always enjoyed it, food is always good staff are excellent, the whole place is comfortable and its always clean, car parking brilliant we will be back. Yes its an old 70's building, and furnished in that style and it needs a touch up in obvious area's but its always welcoming so no problem,

"Poor quality"

2
Martin H, Grantham, United Kingdom 15/05/2022

Was told I couldn't include drinks when paying with a gift voucher despite being assured I could at time of buying and booking. Tv didn't work. Bar and restaurant were short staffed. Dinner was served in the bar without explanation. Breakfast waitress kept trying to clear table despite the fact my wife was still eating.

"Amazing staff sadly let down by the facilities"

3
User 06/05/2022

The Lincoln Hotel is perfectly located for exploring historic Lincoln, graduations and weddings,. The staff are amazing, friendly knowledgable and so helpful however... The facilities need a serious update. There is NO disabled parking facilities, rusted and broken rail on the front steps wich is loose and dangerous to use. Bedrooms are tired and dated, the beds are uncomfortable, plumbing is noisey and the lift rather scarey to use. The location and staff are what have kept people coming back but if there is no improvement soon I fear that this won't be enough to keep customers returning.

"Clean rooms and good food"

5
Jodiewalker1991, Nuneaton 03/05/2022

Stayed here for a wedding and was very pleased with the attitude of the staff, cleanliness of the room and quality of food. We stayed for two nights and had breakfast both mornings - plenty of choice and the food was piping hot

"Needs a serous refurbishment"

1
cookieworksop, Worksop, United Kingdom 01/05/2022

Hotel with lovely views of the Cathedral. We stayed here not for our choice but for a family wedding. Needs a lot of work doing to it and the cleanliness needs to be addressed. Not worth the money for one night. The breakfast was good with good choices

"Two night stay in a deluxe room"

3
ned57, Aylesbury Vale, United Kingdom 01/05/2022

First impressions of the hotel are dated and has a 70's chalet like feel and the theme continued inside. Bathroom small; questionable cleanliness; the sink was an impractical design. Intermittent vibrating noise when taps were running. The bedroom plug sockets were not near the mirror & table so making drying your hair difficult. Breakfast was a buffet style breakfast we considered to be “value” ingredients. No specialist coffee was available. The location and the views of the Cathedral are the selling points of the hotel together with the friendly staff we encountered and parking is always a bonus in city centres. We felt that the hotel needs a complete refurb to bring it up to 2022 standards to maximise its potential.

"Could do better!"

3
mfkidney, Essex, United Kingdom 29/04/2022

Some lovely retro parts of the hotel such as the original metal detail on the staircase. Some areas of the hotel could do with a tidy up and repaint. Totally let down by our bathroom and lack of fridge.

"Nice location shame about the rooms "

3
shackleston, Redcar, United Kingdom 21/04/2022

Stayed hear on two occasions both rooms did not match the standard seen in the photos. There will be a little luck as to whether you get a room that is in need of renovation. Peeling paint and signs of wear. Breakfast was OK. The restaurant and bar staff are very helpful and friendly. The location is right on the cathedral which for some would rate this as a 5, but shabby rooms on two visits mean I can't give it better than a 3.

"A lovely two night break away"

5
Jessica F, Chesterfield, United Kingdom 21/04/2022

A lovely break away - we were brought a virgin experience voucher for a two night break away at the Lincoln hotel. We were in the deluxe room No 310, a very nice room with beautiful views of the cathedral. The bedding and towels were clean. The room was very nice but decor could be freshened up. The bed was very comfortable. The staff on reception were very friendly and so were the breakfast staff. Breakfast was included and was a lovely buffet selection but you were also able to order from the menu. This morning I had eggs Benedict which was very nice and nice touch that you are able to order additional to the buffet selection. The gentleman that served us at breakfast was superb and so friendly. Excellent location apart from the walk up the steep hill but you know if your coming to Lincoln you need to tackle this! Would definitely return to this hotel in the future. Thankyou to all the staff.

"Disappointing"

3
User 19/04/2022

Although we stayed in standard room it was very dull and drab. Dull curtains, black furniture ,basic bed even some the corridors had dull carpets and dark woodwork it just was not welcoming. Front of hotel very modern. For the price paid in such a good location it was disapointing. There is no reason now days at a small cost not to have a brighter rooms even in a standard room . For that reason only i think i would be in two minds to stay there again.

"Nice location. Shame about bathroom"

3
HandSi34, Northampton, United Kingdom 16/04/2022

Nice hotel and in good location. We stayed in a deluxe room which had a balcony overlooking the front. There was a wedding on and the guests were out on the front which made it ver noisy in room. The bathroom door don't shut and stay closed unless you locked it and the shower didn't drain properly which led to the bathroom flooding

"Excellent Lincoln Stay"

5
Baseline_1997, Derby, United Kingdom 07/04/2022

Great hotel in a superb spot. The hotel is very clean and well maintained with plenty of parking. On arrival we were able to leave our luggage with confidence with the lovely receptionist meaning we could make the most of our time in Lincoln. We didn't have an evening meal but can say that the breakfast was superb, plenty of choice, hot food was hot too! The bar area is very relaxing with very friendly and accommodating staff (not to mention the home made cookies). As for the room, very good size, clean and with great facilities, I.e. iron and hairdryer. For those reviews slating the hotel because of the cathedral, it's literally opposite, what do you expect! Research before you book if it's an issue. To confirm we were never disturbed by any noise. 100% would recommend.

"Tired and noisy"

3
Dreamer551687, Read, United Kingdom 04/04/2022

We stayed Saturday & Sunday our room Was clean however very tired and in need of upgrading. Our room had a cathedral view this was very noisy on 3 accounts. One the cathedral bells chime every 15 minutes 2 there was a very loud function on and they congregate under my room to smoke. 3 the ancient lift is unbelievably noisy and was opposite out room. Breakfast was very average poor quality ingredients and not overly warm. Staff were pleasant enough but seemed under staffed. On Sunday morning after breakfast we went to get our car to go for a drive we were told we could not leave the hotel by car till after 1pm due to a road being shut off for a fun run, you would have expected to have been informed by this on check in. I did complain about the noise and was offered a change of room but I could not be bothered with the upheaval. The only thing this hotel has going for it is it's view and location. I left as tired as the hotels decor.

"Very disappointed"

1
bobattheeagles, Lincoln, United Kingdom 04/04/2022

We went there, based on past reviews, expecting a cocktail bar and high end restaurant. Unfortunately Bar 67 was closed as was The Green Room. The "restaurant" is now in a bar area more like the foyer of a hotel. The staff were friendly but unprofessional and the food was acceptable. They could not provide a simple cocktail. A very basic experience and I was informed that they now have only one chef and the business is for sale. This was probably an excellent venue in the past but is now in decline and really NOT worth a visit.

"Lincoln hotel - historic stay"

5
Meenakshireviewer, Chennai (Madras), India 03/04/2022

During my recent visit 26 to 29th Mar 2022 , enjoyed the stay at Lincoln hotel. From reception to recreation all.were great. The team took great care in making mybstaynpleasant. Reception Execurivee Ms Kirsty and Ms Paige did all possible suggestions to keep it going. Breakfast,bar and food was excellent made to order. Finally cathedral view, walkable to Lincoln castle and East gate commercial down town. Awesome !! Unforgettable Historic visit for me. this could be one of the rare pleasure in my business trips abroad. Meenakahi, India.

"Lunch experience"

1
valerie6052018, Lincoln, United Kingdom 02/04/2022

Group of 4 met for coffee and drinks and afternoon tea. On arrival my elderly mother and friend who has mobility issues were told by waitress that the toilets were closed and they would have to go over the road to use the cathedral toilets which is quite a way around the other side of cathedral. When I arrived at 11.30 their was a party of approx 100 in the conference area arrived for lunch with no toilets! I overheard a couple of the party complain about issue and they announced they had opened one of bedrooms for use. This was still inadequate as the queues were immense as the lounge area was getting busy also. The hotel should not have opened, health and safety was completely ignored and attitude of management before addressing issue at a later hour was appalling.

"Overnight stay"

4
Sarah W, York, United Kingdom 01/04/2022

This hotel works so well for us - this must be our fifth or sixth stay. It is such a great location and we love having breakfast looking at the magnificent Cathedral. Everything is nearby and we shall look forward to our next visit.

"Great location but hotel dated and shabby"

3
User 31/03/2022

Wonderful location overlooking Lincoln Cathedral and I was looking forward to having one of the rooms directly opposite - instead of which I was given a poky room to the side and couldn't see anything of the Cathedral from my window! The decor and fittings are somewhat dated and shabby and the layout of the hotel confusing. The breakfast was mostly fine but the "restaurant" for the evening meal turned out to be a table in a bar completely devoid of atmosphere - and when I went down for dinner at 7pm I was told to come back an hour later when the chef might have arrived! Fortunately he (or she) did. The steak pie was good though. There was no hot buffet available at breakfast on the 2nd morning though I was able to order hot food from the kitchen - but again the place was rather soulless - I was the only one in the breakfast room to begin with. This could be a really nice hotel with a bit of updating

"Dated and dirty"

1
User 28/03/2022

This hotel is not what it seems online. I booked this using my virgin experience voucher and the place looked decent when I looked on their website. The hotel is very dated and needs a total renovation - outside and in. The carpets were so worn that they looked unclean this was both throughout the hotel and in the room. The furniture in the room was all chipped and battered, you could tell it hadn't been looked after. The bathroom again looked dirty because the grout was stained and chipping off. There was mould on the bathroom ceiling. The bed was OK, seemed clean. Couldn't sleep due to wedding party right below us and the loud drunk people. We decided not to stay for breakfast so I can't comment on that. Positives - polite staff and good location for cathedral. Not enough to make me stay again.

"Lincoln hotel"

5
User 25/03/2022

Perfect location. Amazing views of the cathedral. Good local transport links. Cheap parking. Lovely staff. Room very clean and comfortable. We both said that we would stay there again on our next visit to Lincoln.

"Good Location - Spectacular View"

4
mac2ontour, Southern England 25/03/2022

We stayed in a Superior room with Cathedral view. The room was furnished basically, but the view of the Cathedral was wonderful. The location was good for local amenities, with lots of shops and restaurants within a short walk and a bus stop for further afield. Breakfast was buffet style with a good selection. Staff members were all friendly. Parking was secure, but there was £5 fee. We will definitely stay here again.

"lovely visit"

4
User 21/03/2022

weekend away in lincoln, lovely hotel, nice balcony over looking the amazing cathedral, loads to do in the city, had a great time, tour of castle, looked round cathedral, sampled some great local ales

"Lincoln Holtel"

3
User 12/03/2022

Very overpriced meals. Mediocre breakfast . Best thing about this hotel is the location, excellent view of the cathedral. We got this through a gift experience, pleased we didn't pay for it ourselves .

"Excellent location and breakfast"

5
KarenMc2014, Manchester, United Kingdom 05/03/2022

We thoroughly enjoyed our stay at the Lincoln Hotel. We selected it because of the location next to the cathedral and because parking was available. The room was nicely decorated and had a great view of the cathedral, and everything we needed was there. Breakfast was fantastic, the options on the buffet more than met our appetites. Everything was hot and very tasty. We didnt try the cook to order items but when we stay again, which we fully intend to do, we will.

"Stunning view"

4
leej543, Newport, United Kingdom 27/02/2022

I was visiting my son, studying at Lincoln Uni. The Lincoln Hotel was perfect for my needs. Only a few mins walk to gorgeous shops, castle and cathedral. View from bedroom was stunning, the cathedral right outside. The staff were all helpful and very friendly from arrival to departure. Only problem with my double room was the only mirror was in the bathroom, making drying or straightening hair a pain as couldn't plug anything in. A mirror above coffee/tea table would be perfect. All in all though, a lovely stay. Room was very clean, plenty of towels and well stocked tea tray. Breakfast is extra but worth it for the choice and quality on offer. I would highly recommend this hotel and i hope to go back soon.

"Superb Afternoon Tea"

5
Gill B, Lincoln, United Kingdom 27/02/2022

My two friends and I were very impressed with our Afternoon Tea. It catered for a meat eater, a vegetarian and a vegan. Waitress service was excellent in a room with lovely view of the Cathedral. Would recommend. Thank you.

"Tired and relying on location"

2
Beancounterjim, Lichfield, United Kingdom 24/02/2022

The whole hotel needs an overhaul - the room was small, bed against the wall and the bathroom looked very tired. Food in the hotel bar was limited and tasted very bland - £25 for a main and two drinks is not expensive but the food hardly inspired. And the lift sounds like it's on it's last legs! Underwhelmed - for what it costs it doesn't have the clean simplicity of a Premier Inn and seems to be relying on the fact it's opposite the cathedral to pull people in. Having to be in the area a lot for a while, but this is off the possible hotels list.

"Lovely stay"

4
User 21/02/2022

Value for money hotel. Although we did check in late on the day it did take a awhile to locate someone on Reception, however once located service was good. Breakfast was fantastic and staff very helpful. Would stay again

"Absolutely worth upgrading to The deluxe room with the cathedral view"

4
Lucy E, Chelmsford, United Kingdom 12/02/2022

Lovely night here- nice main bar area (didn't realise there was an additional bar in the basement!), good buffet breakfast, friendly staff. So glad we upgraded to the deluxe room with the balcony and the stunning cathedral view. Decent bed and shower, safe, hairdryer, seating area, tea and coffee stuff. Parking is great- £5 for the duration of your stay. Location is unbeatable- right in the heart of the historic cathedral quarter of this beautiful city, and two minutes from bailgate and its many pubs and restaurants. Fabulous black-out curtains and our position at the end of the corridor meant a lovely quiet and dark room. My only negatives would be that the heating was a little noisy, and don't expect a lie-in because the cathedral clock starts at 7, but to be fair it's gorgeous so we forgave it.

"Good hotel in excellent location"

4
User 11/02/2022

Location fantastic opposite cathedral and close to good pubs and restaurants. Friendly helpful staff. We were upgraded to a cathedral view room free of charge which was nice. The bed was comfortable and facilities in the room satisfactory. We would stay again.

"Amazing view, tired hotel, tired guest!"

3
User 01/02/2022

Well located hotel. Had a deluxe room overlooking the cathedral with a balcony. Strange sliding door to the balcony that doesn't really close, so May as well have slept outside as the noise was unbearable! New patio doors would help. Bathroom tired. Bed ok but mattress was lumpy & hard. Wouldn't stay again, overpriced. Only good thing was the view.

"Disappointed!!"

3
leytry, Bourne, United Kingdom 28/01/2022

Not impressed at all. A skeleton staff,rushed off their feet, but were friendly, helpful as far as it was possible. A menu that 60% wasn't available, the lift that broke down on our arrival and hadn't been mended 3 day's later. Being disabled was NOT very convenient.

"Had a lovely visit with daughter hotel was pricy for what it is"

3
User 23/01/2022

The hotel whole is just ok. Dated and fusty on the hall ways really could do with a revamp. Reception staff on the other hand was very friendly and helpful. The hotel room was very dated too and quite dull. The pictures on Booking.com make it look a lot better than what it is.

"Great place!"

5
User 17/01/2022

The property is exactly what we needed for a few months stay in London. Perfect location, specious rooms, excellent housekeeping ( every 7 days due to covid19 but still provide daily necessities whenever needed ) the recipients are very friendly and helpful. Highly recommend!

"Bad nights sleep!"

2
T5869MKsteve2022, Kingston-upon-Hull, United Kingdom 07/01/2022

My wife and I wanted a couple of nights away, as my wife had not been too well. Nigella in reception was very helpful on our arrival. The room was good with a view of the Cathedral. The main problem was lack of sleep, as the lift which was right next to our room made an horrendous noise during late evening while we were trying to sleep and in the early morning. We had to move rooms and still waiting for any recompense from the hotel.

"Afternoon Tea"

5
288amandac, Windsor, United Kingdom 05/01/2022

We booked afternoon tea here last minute as a special birthday treat as our previous venue sadly closed due to dreaded Covid. The hotel was very accommodating, created a perfect environment for us and gave us a fabulous selection of cakes and savouries, including Lincolnshire sausage roll and freshly cooked scotch egg. The service was very friendly and excellent. Could not have asked for better. Wonderful day.

"Worst hotel ever"

1
N7115ELliamb, United Kingdom 03/01/2022

After a 3 hour drive to Lincoln, we had nothing but a disappointing start to New Year's Eve. I would say false advertisement to say the least. The big bathroom in the photos they only actually have 2 of in the whole hotel which is the first photo and not made clear in the descriptions. This place was eery and dirty. The bathroom was absolutely disgraceful with cracked tiles, scum and dirt with marks all over the place. I question whether it was cleaned at all. The appliances offered were broken such as the iron which did not have a cap on it so just leaked water. This is a health and safety hazard! Very poor would not recommend.

"Away for New Year"

5
Z4909UBMav64, Nottinghamshire, United Kingdom 01/01/2022

We stayed 2x nights on 30 & 31 Dec 21. Had booked a 2nd floor superior room. On arrival, Nigella on reception was very polite. We upgraded our room to 3rd floor Cathedral view with balcony and added breakfast. Nothing was too much trouble and it was very efficient. In the bar, Joe was also very professional and customer focused. Gins were excellent! There didn't seem many residents due to COVID risk but we really enjoyed our stay.

"Christmas gift stay ..last minute"

3
Spice2uk, Hastings, United Kingdom 01/01/2022

We was given a Virgin gift for Christmas and decided to go to Lincoln as we have family near by. We booked on the Tuesday and arrived Wednesday for a two night stay. We arrived early and the lady on reception was lovely and said room was ready, great! The room was a good size we had a balcony over looking the Cathedral, the room could have been a little cleaner we had a broken toilet seat and the sink did not drain away, room was cleaned next day. The location it's great for the town but not ideal if you have trouble walking as a long hilly slippery walk back ( wear flat shoes) the shops are lovely around the area, the Cathedral clock chines from 7 am. Breakfast was good first day as it was done on an order System second day was buffet and found food not so hot or dried up. Lots of choices. Car park was free which was good. We did not eat or drink in the bar so cannot comment

"Great location and good service"

5
sallygray42, London, United Kingdom 28/12/2021

We stayed for 3 nights over Christmas with our twenty-something children and a 90-year-old grandparent with mobility issues. The location is wonderful, with magnificent cathedral views. There is also a car park, free if booking directly with the hotel. The staff were very welcoming and the dining service was excellent. The rooms were a bit dated, however, although their very reasonable price reflected this. This is our third visit and we would be very happy to return.

"Lovely stay"

5
Robert S, Mansfield, United Kingdom 16/12/2021

Stayed for birthday and Christmas market, was a virgin experience gift from our daughter. Very nice friendly hotel not to big . Arrived early, not a problem, let us in the room and gave us free parking for two nights. Had meal in hotel first night , food was very good , drinks reasonably priced compared with many hotels . Room was excellent, very spacious and modern . Even had a balcony Looking out over Lincoln cathedral . Would definitely recommend and stay in the future.

"Very disappointing evening."

1
carolp303, Lincoln, United Kingdom 15/12/2021

Went to the Lincoln for a Christmas dinner and dance and was so disappointed. The tables were crammed in, I was sitting at the end of a table and had to sit sideways as there was not enough room to put my legs under the table. On going to the bar for a drink there was one bar tender so I waited 15 minutes to be served. The food was very average, dry turkey, soggy veg and a rather hard fondant potato. The dance floor was tiny. I didn't feel safe at all and left very early. It was poor on all fronts.

"Great hotel & location"

5
User 15/12/2021

We stopped in one of the Deluxe rooms with the cathedral view. Previously we had a room down the side, out of the way, conclusion, the upgrade was worth it. We have the Sunday lunch deal (rollover) and was very pleased with the service and the quality of the food.

"Hotel stay"

4
Pamela B, Leicester, England, United Kingdom 14/12/2021

Stayed overnight with bed, breakfast and dinner in December. Helpful staff and dinner was very good. Breakfast was average 'though but the room was pleasant and comfortable. The deal was done through Travelzoo and was good value for money. The booking was originally for March 2020 but due to Covid restrictions was canceled. However Travelzoo and the hotel were very accommodating in allowing me to rebook at the same price 18 months later!

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear Pamela B, Thank you for taking the time to submit your review. I am pleased that overall you enjoyed your recent stay with us. We are continuously updating products throughout the hotel and this is an ongoing project for us. Your feedback is much appreciated and I have passed on your kind comments to the rest of the team. We hope that we can welcome you back in the future. Kind Regards Claire Erwin

"Would not stay again"

1
marcusjulie, Greater London, United Kingdom 11/12/2021

Having booked online and being told the hotel was full I had an accessible room. The strong unpleasant odour that filled the corridor and our room was unbearable. I was told there were no other rooms available. I went out to buy a candle to try and make the room smell better! He bathroom was like a hospital bathroom and very uninviting. We were then told the kitchen closed at 8.30pm so no food available yet the hotel was full? A throughly unpleasant experience and grossly overpriced.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear marcusjulie, Thank you for taking the time to submit your review. You were allocated an accessible room as this is the room that you had booked online. Our accessible rooms are designed to be accessible, therefore they have walk in wet rooms for wheelchair access. As you mentioned, we were fully booked during your stay and we could not move your room on this occasion. Regarding dinner, we do always recommend booking in advance to avoid disappointment. Kind Regards Claire Erwin

"Christmas Afternoon Tea"

5
User 10/12/2021

We were a party of 3 on a pre-booked table and were greeted and shown to our table by Jane. After a few minutes to settle ourselves Jane returned to our table to take our tea and coffee order. Our drinks arrived swiftly to the table, to then be followed by our afternoon tea. An individual plate of fresh tasty sandwiches with a Lincolnshire sausage roll and a warm half scotch egg. Delicious. A cake stand with scone, clotted cream & jam, mince pie, macaron, chocolate ganache roll and a moist rich slice of Christmas cake. A request for more tea and coffee was dealt with swiftly. Quality food at a very reasonable price. Thanks to the front and back of house staff for a brilliant experience.

"Festive afternoon tea."

5
Steve_Lincs1, Lincoln, United Kingdom 09/12/2021

7 of us came for a festive afternoon tea on a Thursday in December. We were met and seated at a pre booked table. The place was quiet with only a couple of other tables occupied. Orders were taken for tea or coffee and then came individual plates of sandwiches. They were fresh and tasty and came with a Lincolnshire sausage roll and warm scotch egg. Really tasty! The three tier dessert offering then came with a chocolate moose, macaron, mince pie, Xmas cake and scone with jam and clotted cream. Iced water was also provided. Staff were brilliant, food was tasty, the room was nice and we all had a great time. Very reasonably priced too. Highly recommended and we'll probably return next year.

"Christmas Mar"

2
660monikar, Halifax, United Kingdom 06/12/2021

Tired and dated room. Expected better for the price paid. No separately rapped toiletries as adv. shower not working or attended to when reported. Poetic justice to advertise view of Cathedral. Balcony dirty and tired. Dirty plaster underneath the bed. Excellent location for Cathedral area. Good parking but extra charge for that. Didn't eat there as we felt it was too expensive

"Lincoln market"

3
User 05/12/2021

Excellent location with car parking which is a real bonus. Unfortunately our room was very noisy due to a loud generator. We consequently didn't sleep well. Good breakfast selection with great view of the cathedral from the restaurant.

"Tired/dated rooms, Requires some work to improve standards"

2
Dom_Edwards1, Brighton, United Kingdom 03/12/2021

Work trip for a few days. Positives: Good location, Easy parking, Heated towel rails. Negatives: Rooms very dated, smallest shower cubical I've ever seen, very cold room, could turn up radiator but did not improve overall temperature (Never had issue with being cold in hotel room before), admittedly this wouldn't be a problem in summer. Room not clean, dirty/sticky carpet, hair around the bathroom, TV remote looked foul. On checkout no words of "Was everything OK with your stay?" Had to mentioned comments about temp and room not being clean and the was response was just "OK" (Dropped a star just for that) Side note: Covid signs about being encouraged to wear masks but no staff using. Understand this isn't a requirement, however if they are trying to promote the use of masks, then really need to be setting standards. Unfortunately with a number of other hotels in the area, it would be difficult to justify another stay here for time being.

"Not great but not bad .."

3
REV-SC-10, London, United Kingdom 30/11/2021

We have stayed here on a quite weekday , Good parking and in an excellent location, We couldn't fault the staff who where very helpful and polite , we opted to eat in the restaurant as we were only staying for one night , the food was ok , nothing memorable , there was plenty of it so more “ gastro “ than fine dining , the waiter was very polite and attentive who was obviously extremely educated and very polite , The ayout of the restaurant / bar seemed completely wrong , there was no where to sit for a drink before or after eating apart from some settees in the dining area and in the adjoining bar or corridor leading to the steps to the front of the restaurant, we sat at the only table we could find and it was extremely uncomfortable and suck at the end of the bar opposite the restaurant that breakfast was served in , The seating was very low and at eye height to the bar , not a problem but I noticed loads of old chewing gum stuck to the underside of the bar … given the size of the eating area and bars there was ample space for a really nice large Christmas tree , the Xmas market was setting up so it would have been a nice for the hotel to have done there bit not but sadly this wasn't the case , The room was ok , very tired in appearance with cracked tiles in the bathroom , dirty grout and it was overall quite grubby, the cups and spoons on the tea and coffee tray where dirty , we didn't use them so not really issue , overall there nothing to really complain about given the price that we paid , we had a complimentary upgrade so our room overlooked the cathedral so it was a nice view , so no complaints Breakfast was ok , nothing great but nice and again the service was good , Given the location , I think with a little investment and attention to detail this could be a really nice hotel , We wouldn't rush back but if we visited Lincoln again we may give it another go ,

"Nice hotel"

4
Dilkesfamily, Northamptonshire, United Kingdom 29/11/2021

This hotel is based in a great location to access all Lincoln centre, on the whole no problems, but just a few niggles that stopped us giving it a higher rating. The breakfast was of good quality, always hot, but for someone who does not drink coffee/tea, to have to pay for an alternative was a little disappointing. Our room was light and airy and you could open the windows (big plus for us). The room was cleaned during our stay with fresh towels. The shower pressure was a little poor, but sometimes you have to expect this in older hotels. Overall a very enjoyable stay, the staff were excellent.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear Dilkesfamily, Thank you for your review. I am delighted that overall you enjoyed your recent stay with us. We are continuously updating products throughout the hotel and this is an ongoing project for us. Your feedback is much appreciated and we hope to welcome you back soon. Kind Regards Claire Erwin

"Friendly and kind staff"

5
redshank123, Tynemouth, United Kingdom 23/11/2021

This is a lovely hotel with amazing views of the cathedral and the staff are the best thing about it. They went far beyond any reasonable expectation to sort out a problem with our booking that was entirely of our own making!

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear redshank123, Thank you for taking the time to submit your review. I am delighted that you enjoyed your recent stay with us. Your feedback is much appreciated and I have passed on your kind comments to the rest of the team. We look forward to welcoming you back soon. Kind Regards Claire Erwin

"Location, location, location"

4
src1948, London 21/11/2021

We have stayed in the Lincoln Hotel three or four times over the last 15 years. It is ideally located for the old town, with a large and convenient car park. While the quirky purple furniture has gone, it still retains a retro, sixties feel, though the exterior looks a bit run down. It is hard to believe that what is basically a white concrete and glass box would get planning permission today on such a prime site. The location is the main attraction and our de-luxe room 306 on the third floor, with massive windows and a balcony, gave amazing and uplifting views of the cathedral, particularly when floodlit at night. The room itself was large, well furnished and decorated, with good heating and aircon, and the small bathroom was similarly modern and convenient. The TV was a good size, with Freeview channels, though the lighting in the room was inadequate for reading. The main problem was the bed. This gave me backache every night and investigation revealed a sagging and heavily stained mattress, covered with a thick polyester topper. The topper merely made the bed hot and, on leaving, we told Reception that the room needed a new mattress. The mainly buffet breakfast was fine, with some options cooked to order. We ate in the hotel on the first night and, while there was no atmosphere, the food and service were very good and prices reasonable. The dining room, with large windows, also faces the cathedral, which is nice. The staff were all very good – pleasant, friendly and helpful.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear src1948, Thank you for taking the time to submit your review. I am pleased that overall you enjoyed your recent stay with us. We are continuously updating products throughout the hotel and this is an ongoing project for us. Your feedback is much appreciated and I have passed on your kind comments to the rest of the team. We hope that we can welcome you back in the near future. Kind Regards Claire Erwin

"Overnight stay at Lincoln Hotel"

5
lizthompson2021, Chester, United Kingdom 18/11/2021

Although the hotel does look a little dated on the outside, it was very comfortable on the inside. Our bedroom had a fantastic view overlooking Lincoln Cathedral. It had everything we needed and had a good night's sleep. Only two comments to make about the room - there were no instructions anywhere as to how to control the heater and we were a little cool to start with, but when my husband adjusted it, we were sweltering!!!! The other issues was that the curtains hadn't been put onto their hooks correctly, and the loose hooks in the middle of the rail prevented the curtains from being drawn all the way across. We thought that the Dinner, Bed and Breakfast rate that we had for a Friday night, was extremely good value, as both the dinner and the breakfast were delicious. Thoroughly enjoyed our stay and would definitely recommend to others.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear lizthompson2021, Thank you for taking the time to submit your review. I am delighted that you enjoyed your recent stay with us. We are continuously updating products throughout the hotel and this is an ongoing project for us. Your feedback is much appreciated and we look forward to welcoming you back soon. Kind Regards Claire Erwin

"Great long weekend break"

4
User 17/11/2021

Fantastic location & the deluxe room view was fantastic. The only down side would be updating that it was a bath/shower. Breakfast was A1 for choice and the Staff where all very nice. A real credit to the Hotel.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear cthomas32, Thank you for your review. I am delighted that you enjoyed your recent stay with us. Your feedback is much appreciated and I have passed on your kind comments to the rest of the team. We look forward to welcoming you back soon. Kind Regards Claire Erwin

"Wonderful Stay"

5
TriciaWinn, Ilford, United Kingdom 16/11/2021

We stayed at the Lincoln using a gift card from my daughter. We found all the staff pleasant and helpful. The room was opposite the Cathedral giving us an amazing view, at night it was lit up in red because of poppy day! The breakfast offered everythinb from full English and fresh fruit, yoghurts, cereal and more, to choose yourself ! to ordering special for example, poached eggs, smoked haddock and more. The bar served an excellent G & T and wine for our nightcap!

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear TriciaWinn, Thank you for your review. I am delighted that you enjoyed your recent stay with us. Your feedback is much appreciated and I have passed on your kind comments to the rest of the team. We look forward to welcoming you back soon. Kind Regards Claire Erwin

"Amazing Wedding Venue"

5
User 15/11/2021

The hosted our wedding and their service from start to finish was faultless, the staff were so helpful and they made our day so perfect. We cannot thank them enough. The location is amazing. If anyone is considering booking their wedding there definitely do.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear ClareWilde, Thank you for your lovely review. I am delighted that you enjoyed your special day with us! Your feedback is much appreciated and I have passed on your kind comments to the rest of the team. We hope that we can welcome you back to The Lincoln Hotel for more celebrations in the future. Kind Regards Claire Erwin

"Quick Stop Over"

5
Wanderer26999772164, Coventry, United Kingdom 14/11/2021

As we were heading up North, I decided to stop in Lincoln overnight to break up the journey. The hotel is situated in the perfect position next to the Cathedral, and our room overlooked it which looked beautiful at night. The room was ideal for what we wanted, and was clean and comfortable so we had a lovely relaxing night. We have decided to make a note of the Lincoln Hotel, as we will certainly be returning at a later date.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear Wanderer26999772164, Thank you for your review. I am delighted that you enjoyed your recent stay with us. Your feedback is much appreciated and we look forward to welcoming you back soon. Kind Regards Claire Erwin

"AVOID"

1
ashg450, Darlington, United Kingdom 12/11/2021

Apart from the location and view of the cathedral , there was nothing good about this hotel! Our ‘superior room' was far from superior and not worth the price! The bathroom sink didn't drain properly which is unacceptable during a pandemic and we were placed outside a noisy lift accompanied by the disco from below until after midnight for 2 nights! Told it would be fixed; it wasn't. Told we could move rooms but upon confirmation told we couldn't. Upon leaving reception would ‘note the issues'. Complained formally and received a very unprofessional response.

"Good experience"

5
User 08/11/2021

Great hotel . Not so good looking on the outside but nicer inside . Fantastic location with views of the cathedral opposite, and 5 minutes walk to castle . Food of high standard, lovely buffet breakfast with all you could want & good evening menu .

"Visit to Lincoln "

3
23capricep, Sheringham, United Kingdom 28/10/2021

Stayed here for 3 nights. Arrived to lovely service and check in with staff. Got into room and WiFi wouldn't work, after asking staff changed rooms but still dipped in and out. Room was lovely looked like recently upgraded, asked for new bath mat and got one straight away. Quite expensive for breakfast was £14pp so we ventured out to a nearby cafe. Lift is a bit creaky and old. Lovely staff. Perfect location.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear 23capricep, Thank you for taking the time to submit your review. I am pleased that overall you enjoyed your stay with us. We hope to welcome you back again in the future. Kind Regards Claire Erwin

"Lincoln hotel"

5
User 24/10/2021

The Lincoln hotel was great .The view from the room was fantastic. Staff are all friendly and welcoming especially Jane. The breakfast was delicious and plenty of choice .We would definitely come back .It is well placed for Steep Hill The Cathedral and Castle.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear sharontP2131AA, Thank you for your review. I am delighted that you enjoyed your stay with us and found our staff friendly and welcoming. Your feedback is much appreciated and I have passed on your kind comments to Jayne and the rest of the team. We look forward to welcoming you back soon. Kind Regards Claire Erwin

"AVOID"

1
craigbD2482AU, Tallinn, Estonia 20/10/2021

Fee for car park not mentioned on website Rooms are outdated and need attention Tried to get a meal as a resident at 1900 to be told the chef wasn't taking any more orders. Staff wouldn't give an explanation even though the dining area was empty Stay in Lincoln regularly and will definitely not stay here again AVOID !!

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear craigbD2482AU Thank you for your feedback. After your intentions of giving us negative feedback regarding car parking, you will find that the following is stated on the Expedia app and website: ‘Self parking on site (GBP 5.00 per stay)‘. This is included under two different amenities sections as well as important information. Your statement regarding dinner is also incorrect, as our Duty Manager that you spoke with went to the kitchen to speak with our chef for you. Had you stuck around long enough for him to return, you would have been made aware that we could accommodate you for dinner, and that there would just be a short wait. Kind Regards Claire Erwin

"Weekend Away"

4
jeanetted754, Chatteris, United Kingdom 17/10/2021

The location of the hotel is perfect as it is just a short walk into Town. Our room had a cathedral view which was lovely but there were a few issues with a non draining shower tray and some dusty shelving. However, the staff were superb and nothing was too much trouble. In particular I would like to mention Joe who ran the bar and restaurant. His manner and professionalism were beyond his years. What an exceptional young man who is an absolute credit to the hotel

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear jeanetted754, Thank you for taking the time to submit your review. I am pleased that you enjoyed our location and experience with us overall. Your feedback is much appreciated and I have passed on your kind comments to Joe and the rest of the team. We hope that we can welcome you back soon. Kind Regards Claire Erwin

"Lovely stay definitely Feel Good Friday"

4
e0ckwell, Lincolnshire, United Kingdom 14/10/2021

Lovely stay on the feel good friday offer, room was a little tired and could do with a bit of revitalisation whcih was also the case around teh hotle BUT this didnt affect our stay and i the current climate, we were grateful to have a night away with great food and a comfy bed.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear e0ckwell, Thank you for your review following your recent stay. I am pleased that overall you enjoyed your stay with us and took advantage of our Feel Good Friday offer. We are continuously updating products throughout the hotel and this is an ongoing project for us. We hope that we can welcome you back in the near future. Kind Regards Claire Erwin

"Another little gen at Lincoln"

5
User 13/10/2021

Stayed 4 days. Double room, comfy bed, large bathroom, well cleaned, very comfortable. Meals, excellent, well presented. Team work by ALL staff, excellent, including cleaners, etc. Have to give 10/10.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear Karen R, Thank you for taking the time to submit your review. I am delighted that you enjoyed your recent stay with us. Your feedback is much appreciated and I have passed on your kind comments to the rest of the team. We hope to welcome you back soon. Kind Regards Claire Erwin

"Fantastic location"

3
Sarah W, York, United Kingdom 10/10/2021

The hotel is conveniently located but we have been coming here for the past 5 years and now feel the rooms are very tired and need tidying up. They are very weary and dark. The lighting needs to be improved .

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear Sarah W, Thank you for taking the time to submit your review. The hotel is always undergoing refurbishment and this is an ongoing project for us. We appreciate your feedback and hope that we can welcome you back soon. Kind Regards Claire Erwin

"Lovely hotel in a great location"

5
Faith4, Leeds 10/10/2021

Superb location for exploring Lincoln Castle and Cathedral. Very close to the shops, restaurants and pubs. We booked 2 x twin rooms and they were very comfortable rooms with bathtubs. Parking is free for residents up to 14.00 the day after your stay

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear Faith4, Thank you for your review. I am delighted that you enjoyed your recent stay with us. Your feedback is much appreciated and we hope that we can welcome you again in the near future. Kind Regards Claire Erwin

"A Veritable Vista"

4
FiftyFifty5050, Montgomery, United Kingdom 10/10/2021

Anyone visiting Lincoln and walking around the cathedral cannot have missed the Lincoln Hotel, standing as it does within metres of the Chapter House and the St Hugh's Shrine end of the cathedral. This was our third short break to the city and we had been wanting to experience a stay at the Lincoln. We didn't stretch to a 'city view' room, but even from our 'garden view' room in the long extension at the rear of the building, we had a view of the spires from our balcony and could hear the chimes of the tower clock - which does cease during the night, starting again at 7.00 in the morning. The hotel has a good sized, well lit car park, with direct access to Reception and we thought the one off £5 charge to park for the duration of our stay was good value for city centre parking. There is a barrier at the entrance and Reception provide you with a code to enter to exit the car park. Not all the restaurant facilities are up and running again yet, post Covid; but a good all day menu is being served in the lounge area opposite the bar and breakfast is served in the Cathedral Suite. I am not sure how long ago the hotel was refurbished, perhaps it is ongoing; but we felt that the decor in our room was rather tired and certainly not the bright, light colour palette shown in the pictures on the hotel website. Nothing awful, just tired looking carpets and rather worn furniture. That said, the bed was comfortable, wifi easy to access and of a good speed and it was a little Brucie bonus to have a balcony with a view of the cathedral. The entrance vestibule to the room, where the hanging space and coffee/tea making tray were located, was rather dark. The bed had been placed so that one long side was up against the wall. We are a young at heart couple in our early/mid sixties and, whilst this wasn't too big an issue for us (yours truly drawing the short straw of being next to the wall) I can imagine it being a challenge for someone older or with less mobility to get in and out of the bed, particularly during the middle of the night. The room was compact but had somewhere to place our suitcases, a good-sized dressing table / desk, an easy chair and the chair for the desk. We both carry laptops, mobiles and digital cameras, which all require charging and struggled a little with sufficient wall sockets, having forgotten to bring our multi charging packs. There is a lift serving all floors and a set of typically 1960's stairs, complete with handrails and lighting. Breakfast was a buffet layout, with some hot dishes available to order. My other half asked for Eggs Benedict and the chef checked whether he would accept bacon in place of ham, due to delivery / supply issues. The plate that arrived was deemed delicious. Coffee/ tea, fruit juices etc, cereals and fruit, a selection of breads and a good range of cooked items including the ubiquitous Lincolnshire sausage. The absolute best bit about breakfast of course is that view, I can't think that anyone could ever tire of it. Coming from a rural village, it was also fascinating to watch early morning city life playing out in the street in front of the hotel - school runs, early morning cyclists and joggers, people walking to work etc - and the speed at which buses drive through the city gates, which don't always look tall enough or wide enough to accommodate them. Staff were pleasant, helpful and friendly and the whole ambiance of the hotel is relaxed. As a base for exploring the city and for accessing sites outside the city environs, one really can't fault the hotel.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear FiftyFifty5050, Thank you for taking the time to submit your review and for covering all aspects of your experience. I am pleased that you enjoyed our location and found our staff friendly and helpful. The hotel is always undergoing refurbishment and this is an ongoing project for us. Your feedback is much appreciated and I have passed on your kind comments to the rest of the team. We hope that we can welcome you again in the near future. Kind Regards Claire Erwin

"Delicious food!"

5
wendy_harvey100, Lincoln, United Kingdom 07/10/2021

I booked a table for a lunch time meal in ‘The Lounge' and the lady I spoke to was very helpful. When I arrived a was greeted by a lovely lady called Jane, big smile, and I was taken to the reserved table, by the window with views of the Cathedral. I requested a peppermint tea while I waited for my friend to arrive. When my friend arrived, again, Jane was extremely helpful and friendly and didn't rush us in anyway, the atmosphere felt relaxed and very welcoming. My friend requested the ‘Grilled burger,'I requested the ‘Chicken supreme'. The food was absolutely delicious! We thoroughly enjoyed our time in ‘The Lounge', we didn't feel rushed, and Jane was an absolute joy to be served by.

"Terrible behaviour"

1
Luke022, Birmingham, United Kingdom 06/10/2021

Booked a two night break for the end of Oct at this hotel several weeks ago through Booking.com. Was then contacted by Booking.com to say the hotel had advertised the wrong rate and wanted to charge me extra. They said the correct rate was £100 extra and proposed to charge me £65 as a middle ground (more than half so not sure how this is middle ground). I replied to say I had since booked train tickets and weekend activities for my trip to Lincoln and this was not fair-I then had a reply to say the hotel had simply cancelled my booking altogether! Also, I recommend the hotel to a friend I was spending the weekend with, they also booked and their two night break was less than the 'middle ground' price suggested to me so this was not accurate anyway. I have now paid for train and activities and have nowhere to stay and all other accommodation is much more expensive as I am now just two weeks from travelling there. Complete disgrace and I suspect what actually happens is their bookings went up for that weekend so they bumped off the cheaper rates charged for previously! Also....would not have mentioned this any other time but due to this experience I will....I stayed here around 2 years ago and the room had no hot water, meaning I had to have a cold shower in the morning before returning home. Will not be using again.

"Afternoon Tea"

5
Julie M, Lincolnshire, United Kingdom 05/10/2021

The afternoon tea was absolutely delicious, such fabulous choice.. home made scotch eggs to die for! We sat for over 3 hours enjoying top ups of coffee and tea enjoying the majestic view of the cathedral. The staff were so helpful and friendly too... in my opinion this is the best place in Lincoln for afternoon tea.. only £16 each too!

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear Julie M, Thank you for your lovely review. I am delighted that you enjoyed your recent Afternoon Tea with us. Your feedback is much appreciated and I have passed on your kind comments to the rest of the team. We look forward to welcoming you again soon. Kind Regards Claire Erwin

"Our Staycation"

4
Maggie S, Berkhamsted 04/10/2021

This seemed to be more of a commercial hotel rather than a holiday stopover. The view and proximity to the Cathedral were excellent and we found the staff polite and welcoming. Although the beds in the room were very comfortable, the low level of lighting made reading difficult, and there was no light over the kettle and hot drinks shelf.The carpet was not very clean with several nasty stains, and a safety trip hazard of a ruck in it. Chairs and furniture in the room looked tatty with varnish and veneer peeling off.No clock and no information on the hotel services or local information, Economy Loo paper was not good, a waste of money, small sheets and single ply. The curtains would not shut due to a surfeit of ring hangers between each curtain.The restaurant menu is restricted for choices if one is staying a few days, and a menu in the room would have been useful. We could not connect to Hotel WI-Fi on our laptop.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear Maggie S, Thank you for taking the time to submit your review. I am pleased that you enjoyed our location and found our staff polite and welcoming. Our staff are working hard to keep up high levels of cleanliness throughout the hotel and I am disappointed that your room did not meet your expectations on this occasion. The hotel is always undergoing refurbishment and this is an ongoing project for us. We hope that we can welcome you back in the future. Kind Regards Claire Erwin

"One of the nicest hotels I've stayed in."

5
User 25/09/2021

The room was lovely, the location was brilliant and the staff and service were excellent. We had a great view of the cathedral and the outside seating area was good too. I'd definitely stay here again when I go back to Lincoln.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear Jason I, Thank you for taking time to review us following your recent stay. I am delighted that you had an enjoyable stay with us. Our staff pride themselves on providing excellent customer service and I have passed on your kind comments to the rest of the team. Your feedback is much appreciated and we look forward to welcoming you back soon. Kind Regards Claire Erwin

"Good Experience"

5
Victor5N, Cardiff, United Kingdom 25/09/2021

We've just spent 4 days in Lincoln at the Lincoln Hotel. Its location couldn't be better, directly opposite the Cathedral and very close to Castle.I agree with other reviewers that the hotel is somewhat dated but regarding some of the other criticisms we felt were unjustified. We found the facilities and service first class. The room was clean, the towels, probably the best I've had in any hotel. The breakfast is great value for money and the staff service first class. The car park is ample for the number of rooms at the hotel with a reasonable daily charge. The only issue we had due to the after effects of the pandemic that the hotel could only cater for so many bookings for dinner and then only if booked. Overall excellent experience.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear Victor5N Thank you for taking time to submit your review and for covering all areas of your experience. Your feedback is much appreciated and we hope that we can welcome you again in the future. Kind Regards Claire Erwin

"Could not fault it"

5
Julie A, Reading, United Kingdom 24/09/2021

Just spent 4 nights here, no problems at all. From Kirsty on reception who we made our booking with to rest of staff who are very helpful. We had a superior double room with cathedral view, it as lovely,very clean, had free toiletries, free safe, tea and coffee etc in the room and because we boked directly we had free parking. Very good location although word of warning very steep hill to get to shops, we walked down but got bus back we are in our 60's. Breakfast was very tasty and buffet satyle which suits us had everything we needed, my request for Green tea was met with smile and provided to me. There were a few things to order of the menu at no extra costIhad porridge which again was lovely and set me up for the day. Showers very powerful and always hot. Maybe dated in places but didnt both us. Overall a very good hotel, very good staff, brilliant location and reasonable price

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear Julie A, Thank you for taking the time to review us following your recent stay. I am delighted that you enjoyed our location and found our staff friendly and helpful. Our staff pride themselves on providing excellent customer service and I have passed on your kind comments to Kirsty and the rest of the team. We look forward to welcoming you again in the near future. Kind Regards Claire Erwin

"Held our wedding/ reception at the hotel all the stafff were excellent , kind and so helpful and accommodating ."

5
melevans2021, Lincoln, United Kingdom 23/09/2021

All the staff go the extra mile and more to make your wedding day so special. Thank you all. Especially Danielle wedding organiser who has so much patience. Would highly recommend anyone to have there wedding at the hotel be it a big wedding or a smaller wedding. They really couldn't do enough. Thank you all so much.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear melevans, Thank you for your lovely review. I am delighted to read that you enjoyed your special day with us! Your feedback is much appreciated and I have passed on your kind comments to Danielle and the rest of the team. We hope that we can welcome you back to The Lincoln Hotel for more celebrations in the future. Kind Regards Claire Erwin

"Visiting relatives in Lincoln"

4
Ross I, United Kingdom 22/09/2021

This was the second time that I have stayed in The Lincoln Hotel. Great location in a quiet area yet close to a main road so easy to find, very close to the cathedral. Reasonable price, standard facilities, full English breakfast, ample parking (at additional cost). Characterless 1960-70's Brutalist architecture and bland interior compared with smaller quaint hotels but that's not a major issue.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear Ross I, Thank you for taking the time to submit your review. I am delighted that you chose to return to us on this occasion to visit relatives. We appreciate your feedback and hope that we can welcome you back again in the near future. Kind Regards Claire Erwin

"A Two Day Break"

4
rowlandcynthia, Nottinghamshire, United Kingdom 21/09/2021

Good view of the Cathedral and short walk there plus short drive to the Bomber Command Memorial if wishing to visit. Staff were attentive and very helpful plus always a lovely smile from young Beth who was very polite and friendly. Also her young male colleague gave us 5* service when serving our meals on our 2nd night.

"Lincoln is a lovely place for a city break"

3
eshaw022521, Sheffield, United Kingdom 21/09/2021

The hotel is in a great location, but we did have some issues with our room. The internet was very poor. There were no instructions for the tv. On two occasions we were unable to lock our room door when leaving the hotel and staff were unable to help and we had to fix this ourselves.

"Really enjoyable break."

3
User 17/09/2021

My wife and I had a three day stay this week and we had a great experience . Location couldn't be bettered in Lincoln imo it's right in the Old quarter. Everything was on the doorstep ,historic sites ,shops ,restaurants and pubs . Hotel has the potential to be really good it has more positives than negatives and would recommend with reservations . Staff were excellent very polite and helpful . We had three breakfasts and an evening meal which were all very good . The room was on the deluxe floor and was nicely decorated but we experienced several issues relating to maintenancy and housekeeping some of which were resolved speedily by the staff . The building needs some serious money spent on it to bring it up to a four star standard, which we think the location warrants .BW take note .

"Disappointing"

1
User 11/09/2021

The hotel needs updating and had lots of issues such as cold water, smelt musty, sinks did not drain, broken blinds to name a few. Although the service from the staff was good. The price was too high for the hotel and there are much better hotels around Lincoln

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear Roam600515, Thank you for taking the time to submit your review. Our staff are working hard to keep up high levels of cleanliness throughout the hotel and I am disappointed that we did not meet your expectations on this occasion. Kind Regards Claire Erwin

"In need of an upgrade"

2
User 07/09/2021

Stayed for 1 night for son's graduation and whilst the hotel was very conveniently located it is let down by very run down decor and not so clean rooms. We stayed in a superior room which I picked for the Cathedral view and air conditioning. The former was met but given that we stayed on one of the hottest days of the year, the room it turned out had no air-con. On enquiry I was told that we were actually in the one superior room without it so I am unsure why it was the same price as the others and why we were not informed on check-in. The cleanliness was questionable; crumbs on one of the chairs, a broken piece of something left on the bathroom floor and I was not convinced the carpet had been well vacuumed. On the plus side, the staff were very friendly and a fan was provided to ease the heat. Breakfast was also very good with all the options you'd expect. This hotel is in such a great location but it really is let down by it's shabbiness and dated 60s dark decor which makes everything feel less than fresh. As it was just the 1 night it served its purpose, but until the hotel goes through a refresh I would sadly not return.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear H5267QPoppym, Thank you for taking the time to submit your review. I'm pleased that you enjoyed our location and enjoyed our breakfast selection. Our staff are working hard to keep up high levels of cleanliness throughout the hotel and I am disappointed that your room did not meet your expectations on this occasion. I can only apologise for the maintenance issue with the air conditioning in your room. This is something that is outsourced and unfortunately we were unable to get this rectified before you arrived. Kind Regards Claire Erwin

"A curate's egg"

3
O5028JLpaull, Belper, United Kingdom 06/09/2021

This hotel is a real curate's egg (good in parts if you haven't come across the phrase.) Wonderfullly situated bang opposite the stunning Lincoln Cathedral at the heart of a vibrant network of quaint old streets, shops and restaurants, it could be a real destination hotel. But they let themselves down by forgetting the basics. We arrived on a Friday evening for an anniversary weekend and were allocated a small double room barely large enough for a single person. I offered to pay extra to upgrade to a larger room but was told there were none available, even though the hotel did not seem particularly busy. The main restaurant and bar were closed for reasons that were not explained so food and drinks were served in the rather asceptic lounge area; despite this we ate in on the first night. The meal typefied the whole experience - good in parts! My sea bass was excellently cooked, but the vegetables were hardly cooked at all while the starter portions were frankly miserly. Breakfast the following morning was good on the whole - nice choice of buffet options, but the bacon rashers looked most unappetising. Half way through our stay the toilet in our room stopped flushing so we had to start using the toilets in the bar area; when I tried to report this issue there was no-one around on reception so we just put up with it and let them know when we checked out. As I said at the start, this could be a really great hotel but they need to get the simple things right.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear O5028JLpaull, Thank you for your review following your recent stay. I am pleased that you enjoyed our location and experience with us overall. Our Green Room Restaurant is currently closed, but we are serving dinner in our Lounge and Cathedral Suite which overlooks Lincoln Cathedral, to allow more space for social distancing. I am disappointed that the room you were allocated did not meet your expectations. Please be assured that had we had an alternative room available, we would have happily moved you. Regarding the issue with your toilet, this could have been rectified if you had spoken to any member of staff during your stay. Kind Regards Claire Erwin

"Dirty; poor value"

1
User 06/09/2021

Stayed in a superior room: it was a basic twin with a patio door with a large step down on to a grotty terrace/poorly-kept garden area. This could be a nice space, but has not been cared for. The room was dirty. In a pandemic, when cleaning should be even better than usual. Hairs all over the bathroom surfaces and toilet seat; scummy shower; cracked bathroom tiles. The bedroom hadn't been hoovered and there was a dead spider in the curtains. No idea how long it has been since this has been cleaned properly, but this was a combination of built up and superficial dirt. Reported to reception, and someone came in to hoover and removed the spider. The bathroom remained dirty and then found hairs in the bedding after. As we were only staying one night for a family wedding which was about to begin, we gave up. If we'd have been staying any longer, we'd have moved hotels. I will absolutely not return - it's over-priced for the facilities available, the rooms are incredibly over sold (superior when the facilities and space are very basic etc), and they're not even remotely clean. Front desk staff were very friendly and breakfast was alright for a hot buffet - that's the best that can be said.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear Lisa B, Thank you for taking the time to submit your review. Our staff are working hard to keep up high levels of cleanliness throughout the hotel and I am disappointed that we did not meet your expectations on this occasion. Kind Regards Claire Erwin

"Lincoln hotel"

5
Lorraine B, Liverpool, United Kingdom 30/08/2021

4 night stay in Lincoln, hotel excellently located for all sights, and very easy to find sat nav taking us right there. Lots of parking at a very modest cost of £5 per stay. We had a superior room facing the cathedral, which was pleasant and we weren't put off by the chiming, it does stop 11pm-7am. We had breakfast daily and main meal on one day, all of which were lovely and reasonably priced. My husband and myself have already recommended the hotel to family.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear Lorraine B, Thank you for taking the time to submit your review. I am delighted that you enjoyed your stay with us. Your feedback is much appreciated and we look forward to welcoming you again in the future. Kind Regards Claire Erwin

"Poor value for money"

3
juls63, Selby, United Kingdom 30/08/2021

We stayed here over August Bank holiday weekend and paid over £350 for 2 nights in a “deluxe” room, which was very poor value for money. In our opinion the room needed a deep clean, the bedding was okay, but apart from that, stained carpets, old and stained/chipped furniture with dusty surfaces, balcony needed a good sweep, floors did not look very clean. The bathroom was very small, dark and had a walk in shower, but no bath. The only good thing in the room was the great view of the cathedral, and the hotel is in a great location for exploring Lincoln. Car parking is onsite, which cost us an extra £5 for the whole stay. The corridors and lift area are frankly scruffy and reminded me of a hostel, the whole experience was in no way “deluxe”. The place could be great, if it had lots of £ and TLC thrown at it. Breakfasts were okay, you have to specifically ask for things like cereal or fruit, staff friendly and obliging. Wouldn't return unless they refurbed the rooms.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear juls63, Thank you for taking the time to submit your review. Our staff are working hard to keep up high levels of cleanliness throughout the hotel and I am disappointed that we did not meet your expectations on this occasion. Kind Regards Claire Erwin

"Dirty Hotel!"

1
sandra b, Cambridge, United Kingdom 28/08/2021

Firstly the positives, the bar and restaurant areas are nice. Now for the negatives, my partner and I stayed here for one night, when we arrived we found a drinks bottle and a pile of old rags on the floor of the lift, the lift itself is very old and is more like a lift you would have in a car park,it is also very noisy which if your room is near to it at night it's not good! Our room was on the second floor which was down a very dark and depressing corridor, it had an overpowering strong, unpleasant smell which was in the room also. The room was small and had very old, dark furniture,because of the smell we could not stay in this room so asked to be upgraded. We were given a deluxe room with a balcony on the third floor, the corridor was brighter and more welcoming, there was a faint smell still but not as bad. Unfortunately the only thing deluxe about this room was that it was bigger and had a balcony with a beautiful view of the cathedral. The room was very old fashioned with lots of dark furniture, it had a dirty carpet and damaged furniture and the balcony also hadn't been cleaned as the attached photos show. The bathroom was also not clean and needed maintenance. There were hairs on the bath and tiles in the shower and a lot of areas that needed attention and a deep clean, (see photos), the fan also doesn't switch off and so hums all night. In the stairwells there are full length net curtains that are filthy, they are black at the bottoms of them and the windowsill's behind them were thick with dirt, dust and dead insects, it was disgusting! We couldn't wait to leave this hotel and will not be returning.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear sandra b, Thank you for taking the time to submit your review. The items that you found in our lift will have been placed there by our Housekeeping Team, and it is likely that they did not remove these in time before the lift was called again. It seems our Reception Team did all that they could to appease you by providing you with a complimentary upgrade to one of our Deluxe Balcony Rooms. Our staff are working hard to keep up high levels of cleanliness throughout the hotel and I am disappointed that we did not meet your expectations on this occasion. Kind Regards Claire Erwin

"rooms are tired"

2
User 25/08/2021

We stayed for 3 nights with friends to attend other functions in and around Lincoln, and booked here as it was central. There is one very rickety lift, and out room was on the 3rd floor. Most of the furniture was scuffed and worn, and dated. the bathroom was ok but the hot water took over 5 mins to come through in the shower. Water conservancy out the window. No air con in bedroom so was a bit hot. the stair tread is rather narrow for a size 12 foot. There was a wedding on the Friday so the restaurant was closed, luckily we were very close to a large choice of restaurants in the area. Sunday night we had extra friends come to visit and we tried to get some Pizzas to share. we were refused because we hadn't pre -booked. There were 3 couples dining, which was set up in the Bar area, as the main restaurant was closed!

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear Global78238, Thank you for your review following your recent stay. I am disappointing to read that our hotel did not meet your expectations. The Lincoln Hotel is always undergoing refurbishment and this is an ongoing project for us. We have not served dinner in our Green Room Restaurant throughout the pandemic to allow more space for social distancing, therefore dinner is being served in our Cathedral Suite. We do always recommend pre-booking to avoid disappointment. Kind Regards Claire Erwin

"Good value for money; great staff"

4
User 19/08/2021

This was booked well ahead for August bank holiday 2020 through Booking.com and on a no changes/no refund deal. technically we could have gone in August 2020 but as the event we had intended to attend (Steampunk weekend) had been cancelled, we didn't really want to. We asked if we could reschedule, and not really expecting much if I'm honest... However..., no problem at all. We were pretty much free to re-book for whenever we wanted. So bonus pints there for sure. We asked for, and got, a quiet room. It was ground floor and looked out onto the small garden. And as has been said before in other reviews, the garden could maybe do with a tidy up. In fact, the hotel itself could probably do with a refurb. It is looking a little tired. BUT..., it is clean, it is tidy, everything worked, and the staff we all excellent. And as far as we could work out, all 'local' so had a decent knowledge of the area/county. As has also been said before, the hotel has a great location, right beside the old quarter, and with some rooms have a fantastic view of the cathedral. There's also an excellent car park (£5 per stay), and a car park with bays big enough for real cars... The hotel does do functions/weddings etc., and while there was nothing like that while we were there, it might be wise to check for these when booking and request a quiet room. We did not eat at the hotel so cannot comment on the food. We would use this hotel again.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear coupleetrange, Thank you for taking the time to submit your review. I am pleased that overall you enjoyed your stay at The Lincoln Hotel. Our staff pride themselves on providing excellent service and I have passed on your kind comments to the rest of the team. The Lincoln Hotel is always undergoing refurbishment and this is an ongoing project for us. We appreciate your feedback and hope that we can welcome you again in the future. Kind Regards Claire Erwin

"Sunday getaway"

4
508alison, Doncaster, United Kingdom 17/08/2021

We opted for the Sunday deal including Sunday Lunch & full English breakfast. The lunch of roast beef & Yorkshire pudding was delicious. The rooms are very comfortable albeit a little tired, but everything was in good working order. We had a garden room that opened up on to the hotel's garden, which could do with tidying up but made a nice change & would be lovely on a summers evening.

"Great location, Lovely people, But needs serious refurbishment"

3
User 16/08/2021

Let's start with the positives - We had a room with a balcony overlooking the cathedral, the weather was warm so great to be able to sit out. All the staff were lovely - friendly and helpful. Cleanliness acceptable. Unfortunately the hotel seriously needs to get the Hotel Inspector in. Personally I think many improvements could be made without having to throw everything away and starting again. But there is no excuse for a stained headboard, chairs and carpets in a room. And what is it with the white sheets/tablecloths in the bar/restaurant area, giving a strange atmosphere to what could be quite a nice seating/eating area. Overall, on balance worth giving the place a go, mainly for the location, but it is clean enough, has some nice touches. My advice, if your room is not good ask to see another as we did - we decided a stained carpet was more acceptable than a stained headboard and the bathroom was a nicer, but darker (poor lighting), don't expect too much but you should get an improvement. If you don't see what you want at breakfast, don't be shy about asking - the staff are lovely.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear 649fir, Thank you for your review following your recent stay. I am delighted that you enjoyed our location and found our staff friendly and helpful. Our staff pride themselves on providing excellent customer service. It is disappointing to read that our rooms did not meet your expectations. The Lincoln Hotel is always undergoing refurbishment and this is an ongoing project for us. Kind Regards Claire Erwin

"Very disappointing stay"

2
Peter W, Frinton-On-Sea, United Kingdom 16/08/2021

When planning a visit to friends in Northumberland we decided to break our journey from Essex in Lincoln, where our daughter spent three years at university. Having previously stayed at The Lincoln Hotel we knew of its location and felt it would be ideal. On the positive side the staff were friendly and helpful, the parking and position ideal. We were however disappointed by the rather tired feel of the rooms and the quality of the breakfast. To be more specific the bathroom of our room had an extractor fan which did not go off after the light was turned off and made an intrusive drone all night long. This was not apparent until the quiet of the night and so it was not really possible to ask for it to be fixed. The breakfast offered was poor. Every item we chose from the buffet was overcooked and the range of fresh foods seemed very limited. I would not expect a hotel of this standard and rating to offer coffee from a vacuum flask and a diy toaster. I appreciate that some adaptations may have been a consequence of COVID restrictions but there are no excuses for such poorly presented food. The charge for our stay was at the higher end of the many hotels in Lincoln and we were prepared to pay for the location and the kind of quality we recalled from our previous visit some years ago, but feel that we had very poor value on this occasion. Having written an email to the hotel outlining our complaints we have had no response after a week. We certainly could not recommend this hotel in its current state and management

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear Peter W, Thank you for taking the time to submit your review. I am sorry that you felt the hotel in general was not up to the standard you expected. We do not appear to have received your email complaint. You are welcome to forward this to us on enquiries@thelincolnhotel.com Kind Regards Claire Erwin

"1 wedding and a funeral (almost) "

1
Steveynet, Yorkshire, United Kingdom 14/08/2021

Pretty standard birthday trip to Lincoln, hotel was handily located. Parking on site also a bonus, the breakfast was nice too. That's where the good ends. The building is shabby, rooms just about OK, but main issue was a wedding party on until midnight. We certainly don't hold any grudge to the newly married, but it would have been nice for the hotel to actually let us know. So our evening was ruined listening to Gina-g and drunken guests clattering around outside our window. Won't be back, and if you do book, check the events of the evening.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear Steveynet, Thank you for taking the time to submit your review. I am disappointed that you felt the wedding party we had taking place ruined your stay. Your room was allocated away from any potential noise in our function room and it was unfortunate that you were disturbed by guests outside on this occasion. Kind Regards Claire Erwin

"Tired hotel"

2
ra72019, Gloucester, United Kingdom 13/08/2021

This hotel is in a great location and has a very good staff team but is in a tired 1960s building that needs a significant refurbishment to offer an experience commensurate with its location. We enjoyed the good cathedral views (at an extra charge).

"Very Tired, needs modernising"

2
DTh0rpe, Grantham, United Kingdom 02/08/2021

Room was clean and tidy. However, beds aren't very comfortable, they appeared to have mattress toppers on, which didn't help much, whole hotel had a funny smell. Light shades in room weren't fitted on properly. Shower door kept closing on us whilst showering. Toilet flushed intermittently, but buttons kept jamming. Husband didn't get any sleep. Location good for uphill Lincoln. But could have got better beds etc for same price at a premier inn

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear DTh0rpe, Thank you for taking the time to submit your review. I am pleased that you enjoyed our location, but disappointed that you felt your room was not up to the standard you expected. If we had known that you were unhappy during your stay we would have offered you an alternative room. Kind Regards Claire Erwin

"Hotel for a wedding"

5
User 31/07/2021

Amazing venue great views right next to the cathedral perfect for a wedding. Excellent staff, very welcoming and exceeded in helping with needs, great food and drink prices were decent. Would visit again

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear stephmartin1991, Thank you for your review. I am delighted that you enjoyed your visit and I have passed on your kind comments to the rest of the team. We look forward to welcoming you again soon. Kind Regards Claire Erwin

"Perfectly positioned with excellent dining and service"

5
Den001, Cranleigh, United Kingdom 27/07/2021

We were looking for a half board base in Lincoln for a group of friends to meet. The hotel were extremely helpful when covid and additional vulnerabilities meant deferring and changing arrangements. We were under no pressure to complete the booking until we could safely be there. The food was quite amazing especially given a wedding was also in full swing. Staff were fantastic. Could not fault location and value for money

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear Den001, Thank you for taking time to review us following your recent stay. I am delighted that you enjoyed your stay with us. I have passed on your kind comments to our chefs and the rest of the team. Your feedback is much appreciated and we hope to welcome you back soon. Kind Regards Claire Erwin

"Fantastic Sunday Lunch"

5
User 27/07/2021

My family and I had our first Sunday Lunch experience here and from start to finish it was wonderful. The staff were friendly and conscientious. The menu offered choices that we all enjoyed. The food was wonderfully presented and tasted amazing. Great value for money also £17 for 3 courses. I would highly recommend.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear Sassydee81, Thank you for your review. I have passed on your kind comments to our chefs and the rest of the team here at The Lincoln Hotel. Your feedback is much appreciated and we look forward to welcoming you again soon. Kind Regards Claire Erwin

"Don't be deceived by the outside of this hotel because what's inside is fantastic"

5
PML71, Driffield, United Kingdom 23/07/2021

Stayed here on a Saturday in a very hot July. The hotel was amazing. Firstly the staff were all very pleasant and helpful and couldn't do enough to help. The rooms were of a good standard as they have obviously been refurbished recently and the bed was comfortable. We stayed on a deal we found on travel zoo so an evening meal was included- 3 courses. The food is outstanding- yes it's a 3 star hotel but the food was that of a 5 star. Absolutely amazing. We got talking to another couple who had been here before and the reason they came back was for the food so that in itself speaks volumes. Breakfast was just as good and you had selection of usual fair such as English breakfast but could also have other options such as smoked haddock and poached eggs- which was delicious as that's what I had. My final comment is, don't be deceived by the look of the 1960s design of the building from outside- as the old adage goes, don't judge a book by it's cover! It's what on the inside that counts.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear PML71, Thank you for taking the time to review us and for covering all aspects of your stay. I am delighted that you enjoyed your stay and found our staff to be friendly and helpful. Our staff pride themselves on providing excellent customer service. Just to confirm, we are a four star hotel. Your feedback is much appreciated and I have passed on your kind comments to our chefs and the rest of the team. We hope that we can welcome you again soon. Kind Regards Claire Erwin

"Great Stay at the Lincoln"

5
573amanda, Ancaster, United Kingdom 20/07/2021

Fantastic location, very near tourist sites, with great Cathedral views. The staff (nothing was too much troubled or them) and food were excellent, cream tea was the best ever. Would highly recommend the Lincoln.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear 573amanda, Thank you for taking time to review us following your recent stay. I am pleased that you had an enjoyable stay with us and had a nice time exploring the city. Your feedback is much appreciated and we hope to welcome you back soon. Kind Regards Claire Erwin

"Excellent business facility"

5
User 19/07/2021

Hired a small meeting room for a business appointment. The room was an ideal size, and well furnished for the purpose. The staff were friendly and efficient, making it a pleasure to do business at the hotel.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear Q9249KDpaulp, Thank you for your review. Your feedback is much appreciated and I have passed on your kind comments to the rest of the team. We look forward to welcoming you again in the near future. Kind Regards Claire Erwin

"Ideal Hotel For Lincoln Mini Break"

5
JohnandAnneD, Evesham, United Kingdom 15/07/2021

Spent two nights here with my husband on a mid-week mini break. The hotel is spotless and there was never a concern about infection. Sanitising stations at all entries and around the hotel. All the staff, without exception, were friendly, helpful and efficient. The breakfast was varied and good - choice of continental and full English and gluten free not a problem. The evening meal was exceptional and once again all dietary requirements were met Extremely convenient for the cathedral plus other eating establishments in nearby Bailsgate. The proximity to the cathedral not an issue at night as the clock ceases to chime every quarter of an hour after striking ten o'clock and doesn't resume until seven in the morning Would recommend this hotel to anyone, and certainly suggest the cathedral facing rooms. You can't wake up to a better view

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear John and Anne D, Thank you for taking the time to review us and for covering all areas of your experience. I am delighted that you found our staff to be friendly, helpful and efficient and enjoyed our location. Our staff pride themselves on providing excellent customer service and are working very hard to keep up high levels of cleanliness in our rooms and throughout the hotel. Your feedback is much appreciated and I have passed on your kind comments to the rest of the team. We look forward to welcoming you again in the near future. Kind Regards Claire Erwin

"Adequate accommodation"

3
steve400jenkins, Cross Hands, United Kingdom 15/07/2021

The rooms are showing there age. Needs a refresh. Ours had cooking smells and noise from kitchen air con. Unable to provide an evening meal to other guests due to wedding!! Should have advised us ahead

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear steve400jenkins, Thank you for taking the time to submit your review. The Lincoln Hotel is always undergoing refurbishment and this is an ongoing project for us. The wedding that took place during your stay had no impact on us being unable to accommodate you for dinner. Due to COVID restrictions we are unable to accommodate as many covers at the moment, and booking in advance is recommended to avoid disappointment. Kind Regards Claire Erwin

"Terrible wait"

3
User 02/07/2021

We had lunch here yesterday and had to wait over half an hour for our very simple dishes to arrive. Even so, there was a missing component from mine, which came after I had finished the rest. Really sorry for the young server. There was only one other couple in the restaurant so no excuse for the long wait. Could not recommend.

"Stunning view. "

4
juliehB1817MP, Runcorn, United Kingdom 01/07/2021

Stayed here for a 2 night break. Hotel was lovely very clean exceptional staff nothing to much trouble for them. We stayed in room 310 with a balcony and had an absolute stunning view of the beautiful cathedral. Joe served us in the afternoon in the bar very helpful and good knowledge of the area. Beth waited on us in the restaurant in the evening and for breakfast what a lovely chatty young lady. The room was great had everything in it hairdryer, iron and ironing board, a fridge, kettle and hospitality tray and most of all air conditioning as it was very warm outside when we stayed so was very welcome. Nice comfy bed, decent pillows. Bathroom very modern lovely. The car park is £5 for your whole stay not just one night. You will get a code to get you in and out. A short walk in to the town there are shops, restaurants and bars a plenty. Had a lovely stay hope to return soon. Thank you Lincoln Hotel.

"Afternoon tea at The Lincoln"

4
Lincolnion6768, Lincoln, United Kingdom 27/06/2021

We attended for a family afternoon tea. With ten of us in the party, we had to have two tables but these had been reserved and were adjacent. The Lincoln hotel afternoon tea is one of the best we have had. The selection and quality was superb. The savouries came out on individual plates. A delicious selection of sandwiches and excellent warm scotch egg and Lincolnshire sausage roll. The sweets came out on the more traditional tiered plates. Ours consisted of extremely generous slices of Victoria sponge, tangy lemon meringue bites, strawberry macaroons, chocolate coated flap jacks and the traditional scone with jam and cream. This was complimented with unlimited tea and an excellent coffee. With one of our party having a nut allergy, a separate tea was provided catering especially for the allergy which was good to see. A great location with superb views of the Cathedral. Would thoroughly recommend.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear Lincolnion6768, Thank you for taking the time to submit your review. I'm delighted that you enjoyed your recent Afternoon Tea with us. Your feedback is much appreciated and I have passed on your kind comments to our chefs. We look forward to welcoming you again in the near future. Kind Regards Claire Erwin

"One Night Stay"

4
User 27/06/2021

All the staff we encountered were very helpful and cheerful. Service in the restaurant was good. The 3 course dinner was excellent, so well done to the chef and there was a good breakfast selection freshly cooked. Our room was comfotable and clean

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear X1204ILbrianr, Thank you for taking the time to review us following your recent stay. I am pleased that you enjoyed your stay with us and found our staff to be helpful and cheerful. Our staff pride themselves on providing a friendly and efficient service. Your feedback is much appreciated and I have passed on your comments to the rest of the team. We hope that we can welcome you again soon. Kind Regards Claire Erwin

"Good hotel, but......."

4
LizUlverston, Ulverston, United Kingdom 25/06/2021

Hotel is in a great location, opposite the Cathedral and Castle. Our bedroom overlooked the Cathedral. I was concerned that the clock would chime all night, but fortunately stops between 10pm and 7am! Decor is retro, very 60's, and everywhere was clean. Problem was with the breakfast. All hotels ( not just this one) need to stop sheltering behind Covid as an excuse not to do things properly. In this instance, we were told that the usual breakfast buffet could not take place, because of Covid, but that the chef would cook breakfast fresh and to order.What a load of baloney! Breakfast took 45 minutes to arrive once the order had been placed, and every single item had been cooked a long time ago, and kept warm. Even the eggs. There is no excuse for that, especially as there were only 6 other tables that morning. The fruit salad looked as if someone had grabbed a handful of grapes and thrust them into a bowl. To be fair, the following day the breakfast only took 15 minutes to arrive, but had been kept warm somewhere. On both days, the coffee was undrinkable, both decaf and normal. The cooked breakfast was plentiful, but please, don't insult people's intelligence by pretending that it is fresh.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear LizUlverston, Thank you for taking the time to review us following your recent stay. I am disappointed to read that you had a long wait for your breakfast and felt it was not up to standard. Please be assured that this is not our usual standard of service. I'm pleased that you enjoyed our location and views and hope that we can welcome you back in the future. Kind Regards Claire Erwin

"Leisure stay"

4
User 25/06/2021

We stayed 1 night midweek. The room was comfortable and clean and the toiletries very nice. The breakfast was excellent.obviously due to COVID it was cooked to order which in my opinion was better as everything was hot. The dinner was also very good except for the belly pork which was 3/4 fat and almost inedible. I have to say that the staff make this hotel. Every member we encountered was 10 out of 10 and definitely made our stay.

"Still waiting"

1
User 25/06/2021

Visited the hotel after a work event. Our management offered us 'refreshments' and I was looking to a long cool drink. 12 people arrived, sat outside, the hotel staff knew we were there as management had informed them we had arrived. After 15 minutes, not a single member of staff had acknowledged our presence or taken an order. I even PHONED reception to inform them we were here and still waiting, to be told 'Will be with you shortly' A member of staff appeared with an 'odd' customer, left odd customer on one of the tables occupied by our group and disappeared without acknowledging us. Our group on that table felt uncomfortable and this moved off the table with the 'odd' customer. Several minutes past, people got fed up of waiting and departed, eventually my lift had had enough, so we left. No staff, no drinks, no service. I walked to the car park in the Bailgate, retrieved the car and as we drove past the hotel some several minutes later we spotted 4 members of our group STILL waiting for drinks! Dreadful service, I will not recommend nor frequent the establishment again.

"Afternoon tea overlooking Lincoln Cathedral "

5
User 24/06/2021

Fab Afternoon Tea for 5. From our first enquiry to arrival everything was very polite and professional. There was a single waiter on the day we visited 24th June 2021 but he had complete control, service was not rushed but not too slow either. Afternoon tea was gorgeous, fresh bread finger sandwiches with tasty chilled fillings, homemade scotch eggs and sausage rolls. Fruit scones were fresh and the cake selection of sponge, tart, macron and cheescake was just right on size and flavours. Not too sickly like some. We had a diabetic with us so asked for a few more savouries and this was perfect with some hams and cheeses which was very well received. Teas and coffees were filled as often as we needed with no bother at all. Room was nicely air conditioned, not too busy and all the covid safety provisions in place. Ladies were very clean too. Can't recommend enough.

"Dissapointed with room"

3
Rob F, Rochdale, United Kingdom 23/06/2021

We had a one night stay at the hotel. Arrived early and left our car on the carpark which wasn't a problem. Staff were very good who we encountered. Bar staff and breakfast serving staff. We didn't eat at the hotel in the evening as the Green room was not available because of Covid-19. Breakfast was good with a good choice, even though things still not as normal. The hotel is in a good location with great views of the Cathedral. We have stayed at the hotel before might even have been in the same room as the last time we had asked for a quiet room, the room was at the back overlooking gardens. So we knew the rooms are looking tired but were disappointed with our room cleanliness, there was dust on the furniture and the TV remote was pretty grotty. Expect better especially in the present times. We reported this when we checked out.

"Excellent Location"

4
michaelbC335MZ, Leeds, United Kingdom 17/06/2021

My wife and I booked one night here for Cathedral and Castle tourism. The booking was changed by us five times due to covid and the staff were most pleasant and accommodating. The room was more than adequate, but the food, staff, car parking and general service were excellent. We were efficiently and pleasantly welcomed on the first night (16/06/21) and our evening meal well presented and beautifully served by Joe, Aiden and Dean. They were young, charming and professional, as was Louisa, the next morning when she served us an excellent breakfast - good choice available - in a most friendly and efficient manner. The Cathedral was visible from the hotel - directly across the road - the castle was a five minute walk. Our departure was again professionally managed by the personable and friendly Nigella. An excellent, short break experience!

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear michaelbC335MZ, Thank you for taking the time to review us following your recent stay. I'm delighted that you had a pleasant stay with us and enjoyed exploring the city. Your feedback is much appreciated and I have passed on your kind comments to Joe, Aiden, Dean, Nigella and the rest of the team. We hope to welcome you back soon. Kind Regards Claire Erwin

"Ideal location"

4
sunworshipperHull, hull 09/06/2021

My friend and i stayed here for one night and we had an enjoyable stay. This is an ideal location, well situated for the great shops on Steep Hill and lovely bars and restaurants. For only £5 our car was secure in the car park for 24 hours. The room was clean and large with a great shower in the spacious bathroom. We had a balcony that over looked the Cathedral. Breakfast was slightly disorganised but many thanks to the young blonde haired man who was so calm under the pressure of looking after us and others. Breakfast was adequate but the menu did not make it clear what we had to actually order. Shame we did not get our top up of tea and coffee and the croissants had run out. However i would thoroughly recommend this slightly dated but well situated hotel.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear sunworshipperHull, Thank you for taking the time to review your recent stay at The Lincoln Hotel. I am pleased to read that overall you enjoyed your stay with us. We hope that we can welcome you back in the near future. Kind Regards Claire Erwin

"Short staffed and long waits..."

2
vikki1972, Lincoln, United Kingdom 08/06/2021

Myself and 3 of my friends were booked for lunch outside at 215pm on Saturday 5th June. When we arrived our table wasn't ready and when it was cleared we were directed towards it but had to point out that no actual "cleaning" of the table had been done, just dirty pots taken away. Most of the tables were uncleared and there was clearly a shortage of staff. We ordered a bottle of prosecco which took about 10 mins but the food we ordered at the same time(sandwiches) was finally served at 310pm. We had a table booked elsewhere for 4pm and as everything took so long we didn't bother to order anymore drinks. The young gentleman serving us was lovely and very helpful and friendly but clearly struggling with the clear lack of staff and support. It was a great shame as this was our first get together post lockdown and we planned to have a two course lunch and certainly more than one bottle of wine whereas it was actually quite a stressful experience spent watching the time. Had there been some more present and less over stretched staff we would have happily spent double and left happier.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear vikki1972, Thank you for taking the time to review your experience at The Lincoln Hotel. I am disappointed to read of your negative experience with us recently. We strive to provide excellent service for all of our customers. Please be assured that we are taking the appropriate measures to prevent these issues from occurring in the future. We appreciate you sharing your concerns and hope that you will give us the opportunity to welcome you back in the future. Kind Regards Claire Erwin

"Very pleasant stay, excellent food"

5
User 07/06/2021

What a lovely hotel, everyone was very pleasant and accommodating. We had changed our dates 3 times due to Covid, but they did all they could to help. The hotel is in an ideal position for exploring Lincoln, close to the Cathedral and castle. The staff were all delightful, friendly and professional. The room was perfectly fine, and well equipped. Dinner was exceptionally good, very delicious and beautifully presented.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear Donna T, Thank you for taking the time to review us following your recent stay. I'm delighted that you had a pleasant stay with us and enjoyed exploring the city. Your feedback is much appreciated and I have passed on your kind comments to the rest of our team. We hope to welcome you back soon. Kind Regards Claire Erwin

"Couple's night away"

5
User 07/06/2021

we stayed for a night taking advantage of one of the deals on offer . We have had a lovely time , the room and rest of hotel very clean with good Covid measures in place . All staff throughout our stay including the breakfast staff were lovely , was a great recharge and nice to be able to get out and do things again , highly recommended

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear H7031UKmandyb, Thank you for your feedback following your recent stay. I am pleased that you enjoyed your stay with us and left feeling recharged. Our staff are working very hard to keep up our high levels of cleanliness throughout the hotel and I have passed on your kind comments. We look forward to welcoming you again in the near future. Kind Regards Claire Erwin

"shambles"

1
joyceb63, Skegness, England, United Kingdom 07/06/2021

booked into this hotel friday 4th June for 2 nights reception staff very friendly and pleasant we booked a double room. room 123 on entering very pleased with the appearance new carpet nice bathroom wouldnt call it spotless clean just clean .Now this is when it all went downhill sleep that night was the worst I have ever had the mattress was so old and flat you could feel every spring when you turned over the whole bed creaked .I want to be as fair as I can with this review so when I went down to reception to ask to change room or was not staying another night in that room I was given a garden room much much better Now we go on to the breakfast booked our breakfast 8 45 waitjing staff pleasant seated went to get orange juice non left asked waitress if they could refill jugs took 10 minutes to get that done although there was enough waiting staff to cope with dining room Next went to get cooked breakfast served by man no gloves which I thought with covid should have been a must now while waiting this man is dashing back and forth to kitchen to replenish hot plate then crash he dropped the platelonger wait while cleaned up Day 2 no orange juice again requested it be filled again and couldnt believe what I heard sorry we have non left went to get cooked breakfast panic station they had been serving without realizing the hot plate was not working people had been served with cold eggs bacon ect people waiting were asked to sit at tables in the meantime people booked later for breakfast were coming in and no tables left as the earlier breakfast slots were still in dining room when the kitchen had sorted more food out to cut a long story short the food must have been cooked in a hurry undercut bacon slimey eggs and cold mushrooms For a large hotel I have never come across such a shambles surely after being closed for so long these practices should have been in order also public areas needed attention dead flys in windowsils dirty windows what housekeeping had this managment put into practice during lockdown not I could see

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear joyceb63, Thank you for taking the time to review your recent stay at The Lincoln Hotel. I am disappointed to read of your negative experience. We strive to provide excellent service for all of our guests and our staff are working very hard to keep up high levels of cleanliness throughout the hotel. Please be assured that we are taking the appropriate measures to prevent the issues you have raised from occurring in the future. We appreciate you sharing your concerns and hope that you will give us the opportunity to welcome you again. Kind Regards Claire Erwin

"Very Good in excellent position."

4
768KathleenB, Norwich, United Kingdom 04/06/2021

My husband and I have just returned from a 3 night stay in The Lincoln Hotel. We found our room to be more than adequate and had a wonderful view of the cathedral from our window. Everyone of the staff was very friendly, and cheerfully attended to their duties. During these Covid times we did not at anytime feel unsafe, everyone was wearing a mask and there was always plenty of sanitizer around. We would certainly stay at this hotel again.

"Room is a lot smaller than picture suggests - felt cheated "

3
741tundeh, Aveley, United Kingdom 04/06/2021

The room was a bit underwhelming , tiny double bed and 2 bedside cabinets where the wall ends. Next day morning woke up to food extractor humming noise - unlucky if you're located to rear overlooking to the carpark. Tiny shower room . Tap had to be cleaned because we found remnants of toothpaste by previous guests. We understand that it was a busy May Bank holiday weekend and staff had to work hard to clean with extra measures. It was a little annoying that management knocked on the door at 10:45 just 15 minutes before 11 am check out which was a bit early given it was a bank holiday Monday and the 9:30 am breakfast slot went into a good 30 minutes delay and some of the items we ordered were missing ( berry yoghurt). On the positive: great location, good deal of carpark (£5 /day ) and very friendly staff. It was OK for one night only for a discounted price (upto £90) but I wouldn't pay over £100 as there are better hotel deals in and around Lincoln.

"A great Hotel in the Cathedral Quarter"

5
markymark75, Loughborough, United Kingdom 03/06/2021

My wife and I, along with our 8yr old daughter, stayed at the hotel for a mid week break during half term. The hotel has a great website which shows a good representation of what to expect. There is also a private car park which didn't seem to be mentioned on the website. I always find this an added bonus. The cost was £5 for the night although we were effectively leaving our car there for something like 30 hours or so which wasn't a problem. The staff were all very polite and followed COVID guidelines which didn't spoil the stay at all. Check-in was a breeze and everything was explained clearly. Our standard room was spacious, clean and the beds were really comfy. Breakfast was plentiful with a buffet style hot service provided by staff. You could also order poached eggs and the like from the attentive waiters. The hotel is nothing amazing from the outside, it's got quite a retro sort of facade but inside is nicely decorated with a more modern feel. Inside we found it spacious, quiet and well sign posted for the hotels amenities. It's in the cathedral quarter of the city which means it's close to the top of Steep Hill, which for us is the side of Lincoln we like to position ourselves in. Its a very short walk to attractions such as the castle, cathedral and speciality shops. We thoroughly enjoyed our stay and felt we got really good value for our money. The Lincoln Hotel is thoroughly recommended.

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear markymark75, Thank you for taking the time to submit your review and for covering all areas of your experience. I'm delighted that you enjoyed your stay with us and had a nice time exploring the city. We hope to welcome you back to The Lincoln Hotel again soon. Kind Regards Claire Erwin

"Lovely location for a delicious leisurely afternoon tea"

5
Chocbid9, Lincoln, United Kingdom 03/06/2021

I can highly recommend The Lincoln Hotel for afternoon tea. Juggling a wedding party with a few afternoon tea guests meant a bit of a wait for our food but it was worth it. Covid regulations meant sandwiches were individually plated up, but cakes and scones are brought in on a traditional tiered cake stand by a friendly and efficient member of staff. Tablecloths and napkins were proper linen ones. Big pots of tea accompanied by a jug of hot water completed the meal. All this and a view of the Cathedral thrown in!

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear Chocbid9, Thank you very much for submitting your review. I'm pleased to read that you enjoyed your Afternoon Tea with our magnificent view and found our staff to be friendly and efficient. We look forward to welcoming you again in the near future. Kind Regards Claire Erwin

"Please try stay with good service!"

5
MalcolmLeaning, Lincoln, United Kingdom 03/06/2021

A nice hotel adjacent to good tourist facilities with a friendly staff. Only a short walk away from Lincoln Cathedral. Good choice of meals including snacks well cooked and served. Coffee and Afternoon Tea available - if you have room for it!

Lincoln Hotel, Sales at The Lincoln Hotel, responded to this review
Dear MalcolmLeaning, Thank you for your review following your recent stay at The Lincoln Hotel. Your feedback is much appreciated and we look forward to welcoming you again in the near future. Kind Regards Claire Erwin

"Take Your Ear-plugs!!!"

3
PhilGray, Leeds, United Kingdom 28/05/2021

Pleasing hotel with good staff but utterly abysmal sound proofing. The hotel sits on a busy traffic-light controlled cross-roads and the noise throughout the night (save for between 0200-0400) is dreadful. No sound-proofing whatsoever. The double-glazed windows are an abject fail!!

"Fantastic location and great staff"

4
Pammy182, York, United Kingdom 27/05/2021

Location is outstanding and great for access to everything. Everything was clean and well managed and all Covid regulations were followed. The room had everything we needed. We ate lunch and breakfast in the restaurant. The only slight drawback was that there was no draught beers (seems to have been a common issue in other venues too) and they were unable to serve alcohol after 11pm. Without exception every member of staff gave great service and nothing was too much trouble. Nigella who served us breakfast on both mornings was superb. Overall a fabulous stay and we would love to go back sometime.

"Good food, bad service"

3
User 26/05/2021

We had booked for afternoon tea for 4 a week in advance, when we were seated teas came promptly however we then waited 50 minutes for our food despite booking ahead. We were not communicated with during this wait, when we caught the attention of a different member of wait staff (as the waiter who seated us disappeared) they went and chased this for us and in less than 10 minutes we then had our food, leading me to believe the order was missed or not placed directly. Very disappointing. The food was very nice but it would have been more thoroughly enjoyed half an hour earlier!

"Lovely Hotel with Friendly People"

4
Stevie6467, Norfolk, England 27/11/2020

We stayed here for 2 nights in October and found it to be a lovely comfortable hotel where we were made to feel very welcome. The staff were doing their best to cope with the current situation and we never felt in danger although there was a bit of an enthusiastic air con unit in the dining room we had to ask to be moved from. We had breakfasts, one lunch and dinners here and on the whole, found the food good. We would definitely return when we are able to.

"Needs tweaking"

3
User 04/11/2020

Stayed in the garden room for my wedding Anniversary. Room was clean, power shower excellent and staff professional. Negatives, upper floor landing smelled of urine definite smell, some areas need a paint job, outside garden needs tidying up and has so much potential, no lights in garden area at night so if you sit out you are in darkness, bar area/ dining area needs separating so there is more seating to have just a drink and lounge.Menue good but annoying when you pick something and told it's not on menus tonight. Overall nice hotel but could be better.

"Excellent Location, Evening Meal amazing"

5
User 04/11/2020

Stayed on the Friday night offer - dinner, bed & breakfast with free bottle of Prosecco. Excellent value for money & the dinner was amazing - taste & presentation second to none although we did miss the crispy shallot rings that were missing from our pigeon starter. Breakfast was good, however felt the sausages and bacon had been cooked beforehand and kept warm as they had dried out and were tough. We stayed in Room 308, there were a few marks on the carpet, slight damage to bath panel, one of the bedside lights didn't work & felt the bed base could have been dressed rather than leaving it exposed. The room did have a slight smell of stale water but we only stayed one night & the view of the cathedral made up for it. All staff were very friendly and welcoming. I would stay again.

"Lovely stay in Lincoln"

5
User 03/11/2020

Lovely hotel right opposite the Cathedral, we stayed for 1 night bed and breakfast, we were able to go down to the dining room for breakfast they did offer in room service too. Good selection on menu obviously unable to use buffet due to covid, but we didn't miss out on anything, the staff were great and nothing was too much trouble for them, they even suggested some places to visit. I would definitely stay here again if we were to visit Lincoln. Very covid safe ... well done Lincoln hotel :)

"Not going back - tepid food in Restaurant"

1
SRB20, Gloucester, United Kingdom 30/10/2020

We just visited for dinner while staying in Lincoln. Menu looked good and we ate in the Green Room. However, the food, when it eventually arrived, tasted ok but was tepid - definitely not hot! Plates were cold to the touch (how can they not have been warmed first!!??) Unsurprisingly, the side of veg (in a cold bowl) cooled down very fast ... yeuchh! For once, we raised an issue ... we were offered fresh food, but couldn't wait another 1/2 hour. The complaint was noted and we got free desserts - and still the sticky toffee pud was tepid! Too weary to make another fuss or knock 50% off the bill (my partner's suggestion). When we left, we noticed the poor waitress walking with 2 plates of food down a long corridor from one side of the hotel, through Reception, to the restaurant on the other side!!! Hardly surprising the food dropped in temperature (if it was even hot to start with?) We won't be going back.

"Excellent Meal in the Green Room"

4
ossmh, Lincoln, United Kingdom 30/10/2020

We were extreemly impressed with the quality and presentation of all our seven courses of the Head Chef's tasting menu in the hotel's Green Room restaurant. It was a thoroughly enjoyable tastebud tantalising experience, and very reasonably priced. Chef Billy along with waitress Louisa and barman James were helpful and friendly, making us feel very welcome and valued as customers. We will definitely re-visit and would highly recommend.

"Consistantly Good"

5
User 29/10/2020

We regularily vist The Green Room ,that would put many London named restaurants to shame. The food is always excellent with obviously good fresh ingredients creatively cooked and beautifully presented . On this visit Louisa , Billy and James did their best to provide sterling service at this difficult time . Highly recommended

"Good value and as pleasant a stay as Covid allows"

5
dpeac0, Bridlington, United Kingdom 29/10/2020

We stay here often and take advantage of the Feel Good Friday offer which includes evening meal on Friday night and breakfast the next morning. Meals and service were excellent as usual, but service was a little slow in the evening. Restaurant tables looked very bare as they had tablecloths only, giving the impression that the venues were closed. This was clearly a Covid measure but we could not see how this helped limit the possibility of infection as all items were brought once the guest sat down and were subsequently removed after every guest had left anyway (so why not replace with fresh napkins, cutlery etc at the same time?). The cathedral view cannot be beaten and is beautiful day or night. An extra £10 secures a slightly larger room with balcony and a bath which is rare. Overall the stay was excellent and staff very pleasant.

"Ruined by bad service & dodgy electrics"

2
tezza07, Warwickshire 28/10/2020

Stayed one night and greeted well initially. Room was nice, though very warm even when turned radiator down. When we returned to the room at the end of the day tv wouldn't go on or any electrics- ok these things happen. Went down to reception,they checked this & electrics had tripped. All seemed OK back at room. However next morning with little time before checkout & breakfast to fit in, all electrics had gone off again. So everything we needed to prepare to leave- hairdryer and iron we couldn't use. Called reception to be told manager would come and look. 45 minutes later - nothing & Checkout time fast approaching. Boyfriend then when down to ask reception only to be told manager was busy doing breakfast?! All it takes is a flip of a switch I would have done myself if I could! Service just wasn't as it should be and why electrics repeatedly tripping? Not good. So pretty fed up by time we got down to breakfast. Receptionist who had seemed so friendly on arrival had no such friendliness when we left although there had been no arguments from us. Inefficient hotel and sadly wouldn't return. Its over the road from cathedral so location was good.

"Dirty. & Smelly"

2
luxurythekey, Lincoln, United Kingdom 18/10/2020

Stayed in room 233 first The good staff helpful bathroom nice but there it ends We were. at end of corridor on second floor all we could smell was a drainage odour.catpets all badly stained had to make own bed as staff would not enter due to covid.all in all would not return Thete are plenty of better options in Lincoln

"Dreadful service"

1
User 13/10/2020

Booked a table for Sunday lunch for out wedding anniversary. At 3pm we were taken to our table but after 15 minutes we were asked to change tables. We sat with a drink for 35 minutes and our order hadn't been taken. My husband went to find someone to take our order and they replied, I've only just come in so I don't know what's going on! After another half an hour our starter arrived. Another 30 minutes went by after we had finished our starter before our main course came. From the moment we sat down to leaving the restaurant we had been in there 2 hours 40 minutes and to top it off the wrong bill was given to us which we had to mention when paying. The food was very good but we couldn't recommend to anyone because the service was atrocious.

"Great value deal through Travelzoo with eve meal and breakfast"

5
User 06/10/2020

Although a relatively modern hotel, it has a great location opposite the cathedral. The evening meal was excellent and the breakfast was equally good, Particular mention for two friendly and helpful staff serving in the restaurants, namely Olivia and Nicola.

"Great place!"

5
JK1ng83, Horncastle, United Kingdom 29/09/2020

Twice in 1 week! Came for afternoon tea with my sister on Thursday it was such good value for money as they are still running the offer I booked in for Sunday lunch with my partner as the offer runs on a Sunday too!! There was a short wait when we arrived but it was busy. The food was delicious and the service was great. Well done to Lacey and Gemma and the rest of the team can't wait to come back this Sunday. P.s the thick slice beef was to die for.

"Staff, food and cleanliness are first class."

5
eleanors1995, Newcastle upon Tyne, United Kingdom 29/09/2020

We often work from the hotel and have meetings. The staff are so welcoming, polite and cannot do enough for you. The food is excellent, I definitely recommend the sweet potato & white truffle oil soup if its on the menu! The place is extremely clean including toilet facilities and you feel safe with the COVID rules. We will definitely continue to have meetings here with our clients.

"A little disappointing"

3
JaneU103, Holmfirth, United Kingdom 28/09/2020

Booked a treat night away as we were in Lincoln for something anyway. Chose this hotel via reviews on here and what was available that fitted the bill for a romantic get away. The hotel itself is situated perfectly in the centre of Lincoln and, even better, has a car park you can access prior to check in too. Upon arrival the hotel does look a bit dated and inside some areas do appear to be but there has been some effort to change some areas. Our room was a suite, the layout and facilities were great (not sure about the fan heater!), the room was in an older part of the building so interesting shape and features. On the website it said it had been redecorated, I'd say ‘interestingly'. Some of the items of furniture were pretty worn and I'm never sure why a hotel would have glass or mirror furniture, surely just difficult to keep clean as the smears under the glass table showed. I imagine the hotel staff are stretched to the max cleaning for Covid but I do think the room could have been cleaner, the bath tub had some ‘tide marks' on the top still and the plug hole in the sink needed a scrape/deep clean. Overall the hotel looked quite clean, just a few areas of detail needed a bit more. As a side note the rainfall shower only provided tepid water. We are in the restaurant both for dinner and breakfast, the food was ok for dinner, great presentation but sadly the service was very slow, we actually asked for our third course to be brought to the room as we didn't want to wait any longer. The morning was no different, if anything it was worse. Clearly not enough staff available, not sure if that's due to the rules they now need to abide by. The staff appeared to working hard but took our breakfast order specifics but then eventually brought out breakfasts with all the items in, we wondered if we'd got someone else's food! I'm not sure I'd revisit to be honest but, all of the issues could easily be solved so I wouldn't let my review put any visitors off trying it especially with the current deal if 40% off.

"Covid 19"

1
George G, Skegness, United Kingdom 26/09/2020

Under these difficult conditions the Hotel gave us a pleasant week-end and Beth and Dec ( and the Chef ) gave me a very nice birthday dinner in the Green Room Restaurant. The Hotel was excellent as usual.

"Fabulous food and service"

5
RayMaidenhead, Maidenhead, Berks 22/09/2020

Just had a one night stay at The Lincoln Hotel Superbly situated opposite the cathedral and ideal for the City Room fine and clean with a comfortable bed Part of our deal was a three course meal This was excellent and would fully recommend it Very well presented and tasted lovely Service from Olivia and Lauren was superb Could not fault the food The deal was excellent and great value for money

"Best stay!"

5
elainestorey1, Manchester, United Kingdom 22/09/2020

Great; hotel, convenient for the cathedral, castle, bars, cafes, etc, very helpful staff, lovely food, clean rooms (we upgraded to a superior garden room with patio door) plenty of parking, what more can I say?!

"Excellent location"

4
wales65, Liverpool, United Kingdom 20/09/2020

Stayed for two nights recently and though restricted by the Covid regulations etc they proved very efficient in what they offered. Staff very friendly and helpful and everything was explained fully. The location is the main selling point and if you can accept the retro 60/70`s outside architecture it is a very good place to stay in Lincoln. We ate one evening ( The Green Room restaurant being closed) and although the starters and one main were excellent the pizza was not the best.

"Great location, nice place to stay"

4
User 18/09/2020

We enjoyed our stay at The Lincoln. It coincided with lovely sunny weather so we were able to make good use of the lawned area in front of the building for afternoon tea and drinks. The hotel has an interested décor and some lovely features. The Deluxe Room we stayed in was nice, with a great view of the Cathedral and had a balcony to sit out on too (we'd recommend one of these room). The hotel is a very short walk to Bailgate and the main historic part of the town, also at the top if you want to avoid the Steephill. Service was good. Breakfast was only area we'd want to see improved if staying again

"Stunning location, really great experience"

5
Claire F, Chepstow, United Kingdom 08/09/2020

Have just had the pleasure of staying at The Lincoln Hotel.Our room was finished to a high standard and had a balcony looking out onto Lincoln Cathedral. The hotel appears to have been recently decorated inside and has been done well. What really made it a special stay - the food through out our stay was excellent and the service from all the hotels staff was exceptional. The two ladies who served our dinner were very attentive and friendly ensuring a wonderful experience

"Excellent night in the Green Room"

5
Neil S, Lincoln, United Kingdom 08/09/2020

Excellent night of dining in the Green Room at the Lincoln Hotel We have visited the hotel on numerous occasions and can honestly say the food and service are something to write home about and well worth the visit. A little apprehensive due to the current trend for social distancing etc but the hotel has this process managed to a high standard. Our service provided by Gemma and Olivia was excellent and they both took time to talk to us regarding our night out in the Green Room, two very pleasant staff members who clearly wanted our night to be enjoyed.

"The Bells"

3
LouiseH562, Buckinghamshire, United Kingdom 05/09/2020

The room we had was just ok 227 had a double and single bed, not requested. It was clean and ok but was clearly dated. The close proximity to the cathedral meant upto about 10.30pm you had bells tolling on each quarter of hr and then from 7am. We had the window open to give ventilation in the room. Breakfast was good on waited service.

"Fabulous location "

5
AndyP2263, Wymondham, United Kingdom 31/08/2020

Ok. Amazing location in the heart of uptown Lincoln overlooking the cathedral. The rooms are a little tired but very comfortable. We had a great package which included breakfast, parking and Sunday lunch. The lunch was one of the best we have had. Roast sirloin of beef was amazing so tender with proper Yorkshire puddings and extra gravy without having to ask. Breakfast was ok but due to Covid it was table service which was a little slow but good. Highly recommend this location and I believe renovations are due soon.

"Great location, a touch dated."

4
Dun123, Fareham, United Kingdom 27/08/2020

We stayed at The Lincoln Hotel for a 2 night stay and really enjoyed it, in the lovely historic city. The location is probably the main selling point, set directly opposite the magnificent cathedral in the historic upper town, although unfortunately the hotel's architecture doesn't match the environment, how did they get away with it in the 60's? There's a ample sized car park accessed north bound from Northgate, with the checking in quick by the lovely manager Nicola. We were on a Virgin Experience and had a deluxe room on the 3rd floor facing onto the cathedral, a fantastic view. The room was well appointed, small balcony, safe, fridge, air con, flat screen TV en-suite with shower in bath, comfortable double bed which certainly in its day would match its 4* grading. Now here's the slight problem, the decor and fittings is somewhat tired and is heading towards needing a refurb', notably the carpets. The ground floor public area's were better and matched the outside 60's theme which worked well and was a bit different. We stayed on a b & b basis and had dinner the first night, with the dinner particularly being of a high standard. Because of covid requirement they are using a day room for dining and to be honest it lacked a bit of atmosphere, but the usual circumstances have got to be considered. The covid compliance was of a high standard which was great to see. All the staff we encountered were great, friendly and helpful. As I said we did really enjoy our stay but if the hotel wasn't in its location and with such nice staff we would probably be more critical in relation to its condition, that said it didn't affect our stay. Recommened

"An Anniversary meal to remember"

5
User 25/08/2020

I cannot believe how amazing and dedicated the staff who work here are. At 5.30pm I struggled to find anywhere to dine for our wedding anniversary, and as such was just relieved to find The Lincoln Hotel had space. After explaining what kind of evening we were looking for, the team went above and beyond. We were given our own private area to dine with views of the cathedral. The food was delicious and the wine was so dangerously good! The service was outstanding and to top it off we were even presented with a surprise dessert after dinner wishing us a happy anniversary. The efforts the staff went too to make the evening as it was were incredible, and thanks to their service and attention to detail we have now been given a lifetime memory of an unbelievable dining experience. I wouldn't hesitate to recommend this restaurant to anyone, just for the service alone never mind the beautifully presented meals. Thanks again to the Lincoln Hotel Team, you really made our night.

"Great place to stay"

5
User 23/08/2020

Stayed one night after purchasing a travelzoo voucher for bed breakfast and a separate one for evening meal with wine The rooms were clean and tidy with tea making facilities toiletries provided in bathroom hairdryer iron and ironing board provided. Very helpful and friendly staff and the setting straight across from the cathedral beautiful. If your going out and about walking sensible shoes needed quite hilly and a lot of cobbles.

"Afternoon Tea"

5
joannepullen, Lincoln, United Kingdom 17/08/2020

Afternoon tea was excellent, very tasty and cakes and scones were amazing. All cakes homemade. Endless tea. Staff were brilliant , very accommodating and friendly. Served by Lauren, Alan & Louisa. Definitely recommend

"Top Hotel"

5
a14alj2017, Sheffield, United Kingdom 16/08/2020

After having our 1night B&B stay transferred from the 3rd of May to the 9th of August (due to the Corona Virus) were glad to finally arrive.Having not stayed at this Hotel before,we arrived with an open mind,and were not disappointed. The reception staff were friendly,helpful and informative,our room was adequate,clean and comfortable.The Hotels decor& furnishings were of a very good standard. As it was my wife's birthday we had a wonderful evening meal in the Hotel restaurant served by the 'delightful ' Gemma (who was was also doubling up on bar duties) "what a STAR" this girl was very attentive &efficient and is a CREDIT to this Hotel. Following a comfortable nights sleep and a hearty breakfast went for a stroll around the beautiful city of Lincoln. We had a memorable weekend and would strongly recommend the LINCOLN HOTEL. WE WILL BE BACK !!!

"Afternoon Tea"

5
H1876JNdianeb, Lincolnshire, United Kingdom 16/08/2020

We recently had afternoon tea here and it was excellent. The sandwiches were varied (5 different fillings I think), the scotch egg was crispy on the outside and runny in the middle, the sausage roll was warm, the battenburg, macaroons and chocolate mousse log were delicious, the cake and scones were lovely too. We were so full so had to take some home. We enjoyed sitting in the lounge area, not near anyone else, with a view of the cathedral. I would definitely recommend it.

"Great place to stay! "

5
User 15/08/2020

Stayed Friday 14th August. Always a pleasure to stay here. Excellent views of the Cathedral! Very attentive staff and made to feel most welcome. Food and drinks are excellent value and quality. Our room was of good standard and cleanliness. Looking forward to staying again.

"Lost a little of its pizzazz due to COVID"

4
Deltablade, Buckinghamshire, United Kingdom 14/08/2020

Third time here. Some changes since our last visit (still independently owned but now under the Best Western banner). Splashed out on cathedral-facing room this time; quite something to wake up to! Pity the air conditioning unit wasn't working (as a one night stay only didn't press for a room switch but they could have offered). Bathroom was a tad small for a higher grade room, but everything was clean and the bed comfortable so a big tick for the housekeeping staff. Breakfast system was a little confused to say the least, very young staff ..Maitre D' lacking. COVID has hit the leisure industry particularly hard so in a forgiving mood and the staff were unfailingly polite and helpful. Excellent car park gives the hotel a distinct edge thus still an overall 4* rating.

"So Much Potential "

3
Zoe187067, Doncaster, United Kingdom 05/08/2020

My husband and I stayed here recently. We booked a deluxe room. The check in was quick and the lady was very welcoming. On the way to our room, the carpet looked as if a child had fitted it, very bizarre. Once in our room the badly fitted carpet continued. It's fair to say that the view was really impressive. However there were many issues within the room and balcony. Bearing in mind that the hotel had only recently re-opened after the lockdown, I was expecting the room to be absolutely pristine in terms of cleanliness, it was not!! There were stains on the carpet, there were marks in the bottom of the bath and my husband actually had to do a bit of weeding on the balcony before we could sit down.. This hotel, rooms and outside space could be so much more. If and when they improve this lovely hotel, we will only be to happy to return.

"Afternoon tea"

5
User 04/08/2020

Wonderful food and excellent service. Gemma and Louisa looked after us, very welcoming and friendly. Lovely afternoon tea, plenty of food, had to take our cake home. Very safe and clean. Highly recommend.

"welcome getaway"

4
HJPinBeds, Stotfold, United Kingdom 27/07/2020

We booked an overnight stay in this hotel for mid-May 2020 - oh dear! However, the hotel was very accommodating and allowed us to amend the date, twice. In July we arrived, to find a warm welcome and room ready for use. Dinner was included in our deal and was really good, especially as this was the first dining out since lock-down started. Only 10 of us i the dining room, but Darren made us feel very much at ease. The food was excellent, we loved the duck spring rolls, pork plate and sticky toffee pudding. Our room was well laid out and equipped, quite adequate. The hotel is near the cathedral, and has its own grounds.

"A lovely afternoon tea"

5
User 27/07/2020

Had a lovely afternoon tea. The staff were excellent in making us feel comfortable so that we could relax and enjoy some really delicious clearly homemade sandwiches and cakes. It was a very generous afternoon tea in a great setting. thank you

"The food was outstanding!"

4
User 27/07/2020

We stayed here overnight on Friday, The room was clean and comfortable the furniture marked and a little dated as was the garden furniture very warn. But it didnt spoil our stay.It was peaceful and relaxed. The shower is fab. We dined in the lounge and our meal was outstanding. Gemma our waitress was great she is attentive and polite and made us feel very at ease. Breakfast was lovely although we did have to return to our room as staff were not there to greet us. Gemma needed some support she was doing a fantastic job which would have been made far easier with an extra pair of hands at a busy time. Overall we loved our stay and would return in the future .

"Night away (nhs retirement gift)"

5
User 17/07/2020

Had a fabulous time. We had a deluxe double room which overlooked the cathedral. The room was lovely and very clean. Gemma was on duty and nothing was too much trouble. Because of covid our drinks were brought to us. The evening meal was very reasonably priced and was beautiful prepared and cooked. The same for breakfast Would definitely recommend. Gemma thankyou for being our ‘personal barmaid' always happy polite and attentive Thankyou Tracey Farminer

"Great stay and superb evening meal "

4
327dylanj, Conwy County, United Kingdom 15/07/2020

My wife and I stayed at the Lincoln Hotel for one night on 12/7/20. Clearly post lockdown the Hotel was relatively quiet but the staff were all extremely polite and very attentive. The evening meal on the Sunday night was superb and of real high quality. You need to be really hungry to finish the steak pie - it's of Desperate Dan proportion! Breakfast was of very good quality. Special mention to Gemma who served us. She is a great asset to the Hotel. Room we had was on the small side but was sufficient for the one night. Hotel location is perfect opposite the cathedral. Would definitely stay again.

"Shambolic"

1
Lisa M, Winchcombe, England, United Kingdom 08/07/2020

The room had worn furniture. Dirty linen and tired bathroom . Clearly not cleaned as crisps in drawer. And crumbs on floor . The receptionist was incredibly kind and polite but managed to not refund me but take another room payment . But resolved quickly . It felt like cleanliness was not paramount importance or the healthy and safety of my family . What a shame

"Exceptional Central Hotel"

5
Brenda C, Walton, United Kingdom 20/03/2020

Very central for all the attractions in Lincoln. Rooms very clean and comfortable. Exceptional Food. Staff welcoming and helpful. Restaurant decor along with bar and lounge area light and very comfortable.

"Just like staying with family."

5
AnnH456, Manchester, United Kingdom 20/03/2020

We've just come back from a great few days and the staff took great care of us. Yes, it's a slightly older hotel, but then you won't get the wonderful view of the Cathedral over breakfast, drinks and dinner in a newer place. The staff could not have looked after us better - there was the jumper that turned up in the restaurant several hours after we'd left it in the bar and then the detective work to match the diary found in the car park against our car registration. Breakfast was great - my husband loved the haddock and kipper (not both on the same day). Once I told them that I was gluten free, everyone rallied around to look after me. The food is not pretentious, it's an event itself and confident to be so (please see seperate review on the Green Room). Nigella and Co. were helpful, friendly and generally superb. Sometimes hotel restaurants are to be avoided, but this one is an asset.

"fantastic"

5
User 17/03/2020

Came in for a drink and coffee with my husband and i must say we had a loely time we sat in the lounge with a beautiful view of the cathedral and a few gentelmen came in for a stag do and i must say leanne looked after us perfectly nothing was too much trouble for her i would like to steal her for my pub AMAZING

"Lovely diner and excellent service"

5
Heb2225, Northampton, United Kingdom 15/03/2020

Had a lovely evening meal at the Lincoln Hotel which overlooks the cathedral.The food was interesting, well cooked and beautifully presented. The service was excellent, special thanks to Nigella, Lacey and Josh, thanks guys you looked after us brilliantly.

"The worst Hotel I have ever stayed in."

1
Sarah Louise L, Harrogate, United Kingdom 15/03/2020

I cannot believe that I was charged £140 for one of the garden rooms in this hotel. The bar area was very nice. However the corridors and our room were all filthy and smelled really awful. All the furniture in our room was scuffed or stained. The bathroom was tiny with a broken toilet seat. There was a dirty brown awful carpet. The bed and bedding was comfortable and the staff were friendly in the main. We thought with the price that the hotel would have been nicer than a Premier Inn but that would have been half the price and at least have been clean and nice with a decent cooked breakfast! The buffet breakfast here was like something you get at the Holiday Inn or even a Travelodge. Dinner in the green room was nice service but highly pretentious over cooked food and very basic decor etc. Again not good value for money at all. You also have to heft your suitcases up and down dirty staircases depending on which room you are in. This hotel seriously needs a deep clean and a complete refurbishment of the rooms, I have never stayed anywhere so dirty and depressing.

"Food was excellent"

4
Eric B, Cambridge, United Kingdom 13/03/2020

Very friendly and efficient reception. Room tasteful but a little dated and over all corridors etc need a bit of loving care and attention. Supper was superb and breakfast freshly cooked poached eggs were just right. All the staff were friend and helpful and I will certainly stay again.

"Welcome at lincoln"

5
Dave H, Hereford, United Kingdom 10/03/2020

Sunday night stay through Travelzoo but found we able to book direct with reception. Helpful staff made all arrangements simple and straightforward. The rooms and hotel are well used but comfortable and welcoming. Nothing seemed too much trouble. The location is brilliant. The view of the cathedral just wonderful.

"receptoin in the basement, rooms tierd"

2
fairfield133, Worksop, United Kingdom 09/03/2020

taxi dropped my wife and myself out side the hotel main entrance steps to be told the reception been moved to the back of the hotel down stairs outside the car park! why ? it wsa along walk with cases ,to climb the entrance steps, allot of the, to walk to the back of the hotel and then down a flight of steps into a very cold reception is crazy!! The rooms are tired, but clean, food just ok, dinner was signature still, allot of presentation with little to eat! breakfast good staff some good some not so good

"charity ball"

5
User 08/03/2020

attended the charity ball on friday evening the food was superb and the staff are very helpful and friendly but i must say leanne was amazing she went above and beyond for us and helped us with whateve we needed just a little niggle the dj wasnt that great other than that amazing we shall return

"Not worth £107"

1
User 08/03/2020

The only good factor about this hotel is the location. The room was basic and old fashioned. The bathroom was dirty and the toilet seat was broken, staff aren't overly friendly or approachable. The shower also requires you to put your hand in freezing cold water to turn off? Would not stay here again it's drastically overpriced for the quality of the room!

"Meeting"

4
User 05/03/2020

This is an excellent venue for meetings being easy to access from most places, and being well situated for the Cathedral area of the town. Which has a variety of shops including the Butcher that supplies Wimbledon,Lords and Headingley

"Disappointing"

2
User 05/03/2020

Was bought this as an anniversary gift and was really looking forward to our 'Deluxe Room'! The only thing that made this 'Deluxe' was the view of the cathedral Pros - amazing staff - Green Room food was fab - location - lovely modern bar/cafe (open to the public) - room tea/coffee choices Cons - hotel corridors/rooms had dirty old carpets - battered, tired, dated rooms - bath had chunks missing out of it, broken loo seat (1st room) - broken balcony door - wallpaper missing - cracks in ceiling - battered paintwork - shower didn't drain properly (2nd room) - toilet backed up - cracked sink plus many more!! The Green Room food was gorgeous and both the restaurant, bar/hotel serving staff were amazing, polite, friendly and extremely hardworking Wouldn't recommend due to the state of the hotel rooms

"Bathroom letdown"

3
catherine H, Mansfield, United Kingdom 03/03/2020

What a shame the bathroom let this hotel down.Decor in corridor drab and dirty carpets Enamel peeling off the bath and rusty round the taps which could be cleaned off. On check in the receptionist was very off with us! The rest of the staff were pleasant. Food was lovely. Won't return until refurb

"Smashing break"

4
philipw596, Tutbury, United Kingdom 03/03/2020

My wife and I with friends decided to have a couple of days away So our friends suggested Lincoln and the Lincoln Hotel as they had stated there before on a deal which included an evening meal and a bottle of wine On arrival my first impression was the hotel looked dated (1970s office block) but was located bang opposite the cathedral so the location made up for the look Again the inside of the hotel was dated and a little tired but saying that but was all very clean and tidy The bedroom was clean tidy and a stunning view of the cathedral but again it was a little tired and dated but the bed was comfy and the bathroom was spotless But this was made up for by the view of the cathedral that was right outside our bedroom window Prior to going for our evening meal we all went to the bar for a drink and was served by a lovely young lady who was single handedly covering the bar but still managed to keep smiling and being polite and helpful to anyone who asked her a question The dining room was small and cosy but this added to the lovely intermit atmosphere I can only the describe the food as stunning and although still not a patch on The World Service restaurant in Notts (still my favourite restaurant) but I have to say it wasn't far off and if it was being judged as a hotel restaurant alone it was out of this world and the best I have ever eaten at My starter of a duo of hare was packed with flavour and the mixture of textures complemented each other perfectly The second course of venison can only be described as wow !!!! It was cooked superbly and fully of flavour and taste it was just stunning. My final course of deconstructed Eaton mess was a sweet sensation but watch out for the red currents (they are tart and grab you by the cheeks and make you cry !!) We worked out the meal along with wine and Prosecco would have been almost the cost of one of the couples entire stay, so exceptional value for money !! (The breakfast also included was scrumpy too with a good selection hot and cold foods !!!) While in the restaurant the young lady that had served us in the bar was also covering the restaurant again without complaint and always smiling I didn't catch the young lady's name but she was an absolute credit to the hotel and she kept on working right up until the time she went home leaving my wife and our friends in a drunk state in the bar (28th Feb) but saying that all the staff that met where extremely friendly and polite In conclusion I would highly recommend the Lincoln Hotel especially if you can one of the deals that they offer, but you must just be able to overlook the slightly tired and dated decor which does appear to be being replaced slowly

"Weekend stay"

4
User 03/03/2020

Our room was a deluxe double and we had a lovely view of the cathedral from our balcony. The room and staff were lovely, however, we stayed over a weekend when the hotel had a wedding and another function on the Saturday which impacted on our evening meal and breakfast on Sunday. The lounge where food was served normally had a function in and bar 67 that served tapas type food was shut because of the wedding. It was a horrible rainy windy night and we were forced to go down the town to eat. At breakfast on Sunday, due to the wedding, we had to collect our breakfast from one room then walk down a corridor and eat in another room! Sunday evening we decided to try bar 67 but was told it didn't open on a Sunday, so we ate in the lounge area. We both had the mixed bean salad. Our plates were piled high with rocket to disguise the fact that there were very few beans or avocado on the plate and one of the tomato's was rotten! The breakfast food was good though. I feel the hotel did not consider its guests as much as the function that they were catering for.

"not as expected"

3
User 24/02/2020

overpriced all about location stunning views of the cathedral our room had a car park view more expensive than expected booked over phone with an email confirmation priced at£117 .00 for one night actual cost £132.00 for one night small room fusty small cleaners had stuff all over corridors sink wouldn't empty toilet didn't flush properly. Breakfast go early served from 8.am until 10am we went about 9.15am Fried eggs no no rock hard Toast fine self service style no problem no butter on tables so requested some it never arrived then excuses from young girl. On the plus side lady on checkout lovely told her our issues she apologised would not use again.

"Sunday lunch"

5
sarabartlett9, Sleaford, United Kingdom 23/02/2020

Excellent meat on carvery and really good choice of fresh, hot vegetables. Vegan and gluten free options excellent and offered with good knowledge and positive attitude. Staff couldn't have been more helpful.

"What an absolutely brilliant member of staff"

5
McCana, Lincoln, United Kingdom 23/02/2020

We regularly visit this lovely hotel's bar, to enjoy a drink and read their free papers, on route home from shopping! The view you get of the fabulous Lincoln cathedral is unmatched. I have complained before about the bar being understaffed and it still often is, in my opinion! But there is just such a lovely friendly and hard working staff member, Louisa, who makes every visit a real joy! You observe a tremendously hard working young woman being so proactive and dedicated as she clears more tables, serves more people and is always just so smiley and friendly! My wife and I always comment on just how hard she works and yet is still always just so nice and friendly! The management at this hotel need to recognise and reward this brilliant staff member! I recommend you visit to note her excellent customer care!

"Very 'average' hotel."

3
emma912020, Norwich, United Kingdom 23/02/2020

Stayed two nights in a deluxe room with balcony overlooking the cathedral. The room facilities are as standard but the cleanliness is below par. Hotel staff friendly enough and breakfast was similar to most other basic hotels, however both mornings came down to 'clean' coffee cups on the tables with lipstick marks on from previous use. Generally the hotel is stuck in the 70's and could do with renovation and modernisation. The best part about the hotel is the location so close to the cathedral and castle area which is wonderful. Be aware the cathedral chimes late at night and early morning. Not sure I would stay again and pay the regular rate (we used a virgin experience stay voucher so did not pay for this trip ourselves). Overpriced for the standard of the hotel.

"A dive - wish I could give it 0 stars"

1
User 23/02/2020

Booked this hotel and had high expectations - the website sells this as a luxe hotel, it is NOT. The selling point on the website is cathedral views, we don't have a cathedral view, we have a view of a wall. the painting/decoration/furniture is in serious need of a revamp, it is so tired compared to the pristine rooms shown on the site. Overall, the room is worse than you'd find at a (far cheaper) travelodge. The room and bathroom are also FILTHY. I have inserted photos of some leftover crisps we found, and pubic hair all up the bathroom wall, amongst other things. the fact there is no fridge in the room is also a serious issue. They provide a complimentary bottle of water but no fridge??? Can't even have a hot drink from the kettle because the mugs are filthy too. There are also no plug sockets by the bed which is just annoying, and the night porter took about 10 hours to let us in when we arrived back at the hotel in the evening. Will not be coming back.

"Excellent in everyday"

5
jonjam171312, Leamington Spa, United Kingdom 18/02/2020

We had a deal for bed, breakfast and 3 course meal. The bedrooms were clean and comfy. The staff were very friendly and helpful. The food was fabulous and the best we have had on any deal at a hotel. Perfectly situated to explore Lincoln. Would definitely recommend this hotel and would stay again.

"Dire"

1
Mark C, London, United Kingdom 11/02/2020

Up there with one of the worst hotels I've ever stayed in. Sneakily gets away with an average of 4 stars because of the setting, overlooking the Cathedral. Arriving a little late, at 11pm, the place was like the Marie Celeste, totally deserted, both on the front entrance with bar, and reception. Eventually the night-porter, who's BO we could smell at 50 paces, arrived. He told us he was the only staff member there. The room was a sauna, the bed sheets dirty, the carpet dirty and ruffled and the ceiling cracked and dirty from a leak above. The sink was cracked and didnt drain properly and the rubber shower-may grim. One of the bath towel was dirty too. Looking for the breakfast room in the morning we asked a female member of staff who vaguely waved a hand and said, totally disinterestedly "over there". Let's just leave breakfast at poor. Best Western needs renaming Worst Western. Stay anywhere else but here!

"Afternoon tea"

1
User 10/02/2020

We booked In for afternoon tea for our mothers birthday. We asked for plain scones and got brought out fruit scones. Sandwiches didnt have alot of filling and the choices was shocking. Plain ham plain cheese chicken and bacon spread and a CUCUMBER sandwich ?? Victoria sponge cakes was really hard and 1 pot of tea for 4 people. Never experienced a more rubbish afternoon tea of I'm honest. Very disappointed. And it was priced £16 person. Bar staff was extremely rude. Even more upset as mu sister was thinking of getting married here next year. Now her thoughts have changed massively!!

"Good hotel"

4
User 09/02/2020

Stopped here for 1 night and can honestly say this hotel is nice. Parking could be a problem. There was only one small space left when we arrived so not sure where we would have parked had there not be a space. Rooms are ok and quite spacious. Only a short walk into Lincoln which was one of the reasons I booked this hotel and it was one of the cheapest. Would definitely book to stop here again.

"Special stay "

4
SmileySammy1985, Derbyshire, United Kingdom 29/01/2020

Had a lovely stay here the other weekend. We had one of the superior rooms and it was brilliant. We were a little disappointed that there was no four oster bed, as our particular room was the one shown on the the website, yet marks on the floor indicated that the bed had been removed. Think the photos should be updated. It was also a little dusty on the bed side tables. The bath was a free standing one in the bedroom... amazing. Lovely room and very comfortable. Drink making facilities were good. My husband was very happy with the coffee machine! We just couldn't understand why there wasn't a mini bar, or at least a fridge. It's such a huge, luxurious room but that is definitely lacking. There isn't really an option to have room service drinks either (or if there was, it was poorly advertised) so unfortunately we couldn't have a drink whilst we got ready. Breakfast was great. Plenty of choice and was all very delicious. We also used the bar in the evening, which was a lovely place to sit with a gin. We used the restaurant also, which was fantastic food and service. The location is perfect for tourists. It's facing the cathedral... I loved being able to see it through our hotel room window. So, perfect if you're visiting the cathedral or castle. A short walk down steep hill and you're in town too. The hotel doesn't look much from the outside. A drab 70s looking building, but it's great inside. I'd recommend it, and we'd defo stay again.

"Great night and service"

5
User 28/01/2020

We held a disco at The Lincoln Hotel for some of our young people at KIDS. The staff were very welcoming and accommodating to all of our needs. The buffet provided by the hotel was very good; our young people had a great night :)

"Good location, decent hotel, great food"

3
User 26/01/2020

Used our Virgin Experience voucher here. Reception staff told us about the evening meal deal when we checked in - £25 for 3 courses. Good location to walk around Lincoln. Evening meal was very good. We were looked after by Luis and Emily. One of our party has food allergies and so we always ask questions. These were answered no problems and the staff were very friendly and helpful. Able to leave car in hotel car park after checked out for a couple of hours to continue to explore Lincoln. Hotel a bit tired but overall OK.

"Birthday weekend away"

5
steve h, Stevenage, United Kingdom 22/01/2020

Lovely hotel but rooms need more attention to detail.. had to pull dresser away from wall to plug in hair dryer, had to pull bed away from wall tom turn bedside light on and off. However, clean, comfortable and well equipped. On travelzoo B&B and evening meal deal that was extremely good value.The dinner in the green room was outstanding.See separate review.

"Lovely Hotel"

5
User 19/01/2020

Spent Saturday night here ,allowed us to park up early and have a wander before checking in ,reception staff were friendly and welcoming ,we had Cathedral view room (218) which was lovely, very clean and well equipped , some of the units are showing wear and tear but nothing too bad. The bar was lovely to sit in at night overlooking the Cathedral with a good vibe and funky decor much better than a lot of stuffy hotel bars I've sat in and the staff were great , chatty and welcoming. Breakfast was good , all hot and lots of choices from cooked to fresh fruit and pastries, it was busy but well organised and again received a warm welcome from the staff. Overall a great stay and we have booked again in a couple of weeks time.

"Great location"

4
561nigelw, Gloucestershire, United Kingdom 12/01/2020

Stayed here using Travelzoo voucher. Arrived in Lincoln by train and, although a bit uphill because the hotel is near the cathedral, it was a short 20 minute walk and easy to find. Warm welcome by hotel staff throughout our stay. We had a cathedral view room which was clean, comfortable and well-equipped. Overall the hotel justifies its 4 star rating but it could do with some updating and tlc in places. Breakfast was excellent with good choice for both hot and cold food and the service was efficient and very friendly.

"Afternoon Tea"

5
Howard H, Kingston-upon-Hull, United Kingdom 10/01/2020

My wife and I were given a gift of Afternoon Tea at this hotel and booked it for the beginning of January. We have stayed at the Lincoln in the past so knowing the quality of the food etc were looking forward to our visit. We were met by Beth, who was very welcoming, cheerful and helpful. We were 30 minutes early but this was no problem and she showed us to our table overlooking the Cathedral. Beth served our coffee and a short time later the food. This was really delicious and included sausage rolls (best I can remember) and scotch eggs as well as the usual sandwiches, cakes and scones with jam and clotted dream. We have had afternoon teas at various venues throughout the country but we feel this was probably one of the best. I would recommend this hotel for afternoon tea especially if you have gone to Lincoln to shop or to see the sights as it is also in such a convenient spot.

"Comfortable "

3
SueK739, Hinckley, United Kingdom 08/01/2020

We visited for two nights over new year. Our room was comfortable, but the bathroom needs an upgrade (room 127). The new year meal and entertainment was really good. The hotel is situated right opposite the cathedral at the very top of the city, so be prepared for some steep hill walking. The car park is difficult to find

"Friendly staff but tired rooms"

3
Chalmers30, Leicestershire, United Kingdom 05/01/2020

Booked family members here for the Christmas period. Good location for visiting historic centre. Staff were friendly and doing their best, but the lauded refurb hasn't reached all the hotel yet. Website should indicate that it is ongoing, not completed. Reception is now hidden down the back - unhelpful as there is no through drop off. The bath in one room was full of dents as was its door. Both rooms felt tired. Cleaning clearly didn't go up to the bed itself - ring of dust around the very edge. Emailed complaint has gone unanswered.

"Uphill location but going down hill .....fast!"

2
Peter T, Biggleswade, United Kingdom 03/01/2020

This 60's built hotel is in dire need of some restoration, the rooms are outdated, not very clean and in desperate need of some tlc. ( some rooms I understand have been refurbished). For reasons unknown the reception is now in the dismal basement with the old reception now a bar. During our visit this bar was hardly ever manned even though customers did want to purchase drinks after all it was new years eve. Some even resorted to phoning the hotel to try and get some service. It is clearly understaffed and lacking any sort of management but having said that the few staff who were working tried very hard. Against this backdrop of a "fawlty towers" style hotel the food served on new years eve was excellent both in presentation and quality and was in direct contrast to the rest of the hotel. The current owners should either close the hotel down and completely refurbish it or better still knock it down because it is awful.

"Very Happy New Year"

1
User 02/01/2020

Our room with balcony facing the wonderful Cathedral was the prefect place. The towers were well lit each night with special effects for the New Year. The hotel staff were excellent without exception. We walked everywhere, even up Steep Hill at least once a day! Plenty to do, Lincolnshire Life Museum was great and Free!

"Lincoln's Lubyanka"

3
User 01/01/2020

In this delightful City with its narrow cobbled streets, its castle and its astonishingly beautiful Cathedral it is tragic that in the heart of the historic district is this ugly, Stalinist era, glass and concrete hotel building. Its insensitive 1950's design and interior decor is utterly out of keeping with the ancient buildings around it. The staff are helpful, rooms are OK, the food is reasonable for a hotel, the furnishings are brightly coloured kitch, and the large bar/lounge area is a cheerful as a mausoleum. The view of the Cathedral from inside the hotel looking out is wonderful. Not so from the Cathedral gardens looking at the hotel! There is only one thing to do. Knock it down as quickly as possible. Few would miss it.

"Christmas Day dinner"

5
User 30/12/2019

We would like to thank you to all the staff on Christmas Day for a fantastic meal. We chose the hotel as we had our wedding reception here and it was my husbands 40th. We were a party of 9 people. We arrived at 1.00 to be greeted by friendly and welcoming staff and a lovely decorated table which included special made chocolates, crackers and individual boxes which included party poppers etc our children loved them. We had two children aged 18 months and 6 years whom there could move around freely and enjoy the meal. Food was excellent from starter to pudding and the mince pies were delicious. Excellent service and nothing was too much trouble. We thoroughly enjoyed it and we will be back. Thank you again The Lincoln Hotel

"lovely room"

4
SheffieldKath, SHEFFIELD 29/12/2019

we had a lovely stay Our room was really nice looking out to the cathedral. The bed wasso comfy it was amazing. The only thing that was a little off putting was the smell as you walking in it is a realy old hotel.Breakfast was not brilliant it was ok with plenty of choice bacon was salty eggs over done but we found something.

"Fantastic Hotel"

5
sofiamargaret123, Heanor, United Kingdom 26/12/2019

Fantastic hotel in an excellent location adjacent to the cathedral. The food is of a high standard and the staff are extremely helpful. Would definitely recommend this hotel to anyone who wants a city break in a first class hotel

"Christmas Eve Success"

5
User 25/12/2019

We were slightly apprehensive about booking a meal on this evening as it was likely to be busy. On arrival the restaurant was not overly crowded and our table was nicely presented. The service was slow and sporadic as it was obvious that the staff were not hugely experienced. However, the food was absolutely delicious and we were not in a hurry so it was fine The main course roast was top notch, generous portions, lovely veggies and hot. Brilliant value for a very reasonable price. A fantastic start to Christmas. Thanks for a lovely experience.

"Wouldnt recommend for a party/function"

2
danielkeeler, Lincoln, United Kingdom 20/12/2019

Myself and my work team attended our christmas party here and have never had such a bad experience. The dining room staff's service was appalling. We had two ladies both with severe dietary requirements (which we had ordered specific meals for). The majority of their food did not even exist and none of the staff knew anything about it and asked repeatedly about 5 times what meal it should have been. The manager; rather than address the issue himself got the younger members of staff to do this while he just stood behind and watched. We then had one of the members of staff throw a plate of food down that hard that half of it ended up on the other side of the table. The food itself was great and would recommend it if you receive the right meals. The service itself however was some of the worst I have experienced. There was 10 tables of guests so approximately over 100 guests and just had 1 member of staff on each bar so waiting times were about 15minutes + each time. The two girls working on the bar, Emily and another girl in the lobby bar were fantastic though; clearly working under a lot of pressure and getting rude comments from customers but did their absolute best. Overall; it seemed that they could not cope with the amount of customers they had; and as a result decided that customer service wasn't a priority. Would not return

"Enjoyable stay"

4
Bonnie950, Ladbroke, United Kingdom 16/12/2019

This was a return visit for us following a previous stay last summer when we had some minor housekeeping issues which were quickly rectified by Nicola, one of the managers. We enjoyed a meal in The Green Room, the food was delicious and the staff attentive and friendly. We had a comfortable sleep in a balcony room with a breathtaking view of Lincoln Cathedral. A very enjoyable stay.

"Pleasant enough stay, great breakfast"

3
User 14/12/2019

We had an overnight stay for the Lincoln Christmas Market using a Virgin Experience gift. Reception staff were very helpful but surprised we had to pay £5 for the carpark. The hotel in general looked good and the deluxe room had a balcony (great in summer) overlooking the beautiful Cathedral. Comfortable bed but needed pillow protectors (which is something I always look for). The bathroom needed an update but was still fine. Grouting was not in good condition and there was no hand held shower. Guests expectations are so much higher nowadays. You could hear the lift shaft whilst in the room. We had an evening meal in the bar area but this was disappointing, burger and steak with chunky chips which were burnt and soggy. The waitress returned them to the kitchen but they came back exactly the same. We were so hungry we just ate the meat and then they brought fresh french fries instead. The bar staff were very helpful and apologetic. The breakfast was good and made up for the previous evening meal issues. Lincoln is a lovely city and Cathedral is breathtaking.

"Fabulous location in the heart of Lincoln's old town"

4
Pumpetypump, Leeds, United Kingdom 10/12/2019

We came for Lincoln's famous Christmas market and were delighted to find somewhere in the heart of the old town. The Hotel posted us a pass to get into the restricted streets (closed during the market) and into the free carpark. The Hotel is literally across the road from the Cathedral so many of the rooms and bars directly overlook it. Particularly beautiful when illuminated at night. The room we stayed in was modern and overlooking the back garden and was clean and comfortable. The bed and pillows were better than home. All the staff were professional and friendly. All in all I would definitely recommend the hotel for anyone wanting to visit the lovely City of Lincoln

"Extreme high price over christmas market weekend"

3
jwl81, Faversham, United Kingdom 09/12/2019

Reception area very small and looks almost like a temporary arrangement. The room size was ok but very dated. Pictures on website looks much better. Bare minimum facilities in room. WiFi very sporadic and weak signals. Car parking excellent and with good directions from hotel. Staff are helpful and polite. The price was increased by almost 100% because of the Christmas Market.

"Disappointing"

3
User 08/12/2019

First time stayed at this hotel. Was disappointed with the service. We had Same drinks on a number of occasions and they were price varied each time. Especially on the Friday, when there was christmas parties going on, the price of the drinks were even more.

"Good location for exploring Lincoln"

4
David T, Whitley Bay, United Kingdom 08/12/2019

We spent 2 nights in this hotel. The reception was efficient and the rooms clean and quiet during the night giving the opportunity for a good nights sleep. Well at least until the cathedral bells start at 07.00 each morning. Not something the hotel is responsible for or can do anything about. Breakfast was reasonable with the majority of tables made up for 2 which meant as we were with 2 friends we had to make up one table of 4 using 2 pre set tables. The quality of the breakfast was reasonable and as we had room only the £9 per person we each paid was not too bad. We did not eat or drink anything else in the hotel. However, on our departure day the reception staff stored our luggage in a room which is immediately behind the reception which meant they were retrieved very quickly when we returned to collect them. The hotel is well situated at the top of the hill and close to many drinking and eating establishments.

"Visiting Christmas market"

5
slidewinder, Huntingdon, United Kingdom 08/12/2019

We spent two nights at the Lincoln. The room was comfortable and well furnished. Overall the staff were excellent although reception could have made us feel welcome. We had db&b terms. Breakfast was good and dinner in the Green Room was outstanding for choice and quality. As for location it is memorable.

"Great position"

5
michael t, Bolton, United Kingdom 02/12/2019

We have just spent a wonderful weekend here, the staff are a credit to the hotel pleasant, well mannered nothing was to much. the hotel is very good if a little tired in places but i appreciate times are difficult, the room was clean well heated and well stocked with all the essentials tea and coffee making drinking water was replaced every day nice touch. A good buffet style breakfast with Gluten free option available. The car park is cheep for a city centre at just £5. Just a point for travellers with mobility isues to get in to the city centre you go down a street called Steep Hill it is well named! so a taxi would be best. That said we will defiantly stay here again

"Average hotel"

3
Jmox73, Wakefield, United Kingdom 27/11/2019

We stayed for one night. There was a wedding at the hotel at the time so the car park was very busy. We parked in a space next to a tree and yellow lines but when we returned to our car someone had squeezed in next to us. It would have been impossible for them to get out of the drivers door and they had parked on the no parking lines. We moved our car to the front of the hotel which happened to be in front of our room window. The corridors in the hotel are very dark and dingy and have a funny smell which is not pleasant. Our room was very small and did not look like any pictures we saw on the website. The mattress was so soft we both rolled Into the middle and the pillows were too hard. The windows were not double glazed and we could hear the cathedral bells ringing every 15 minutes until 11:30pm. Then they started again on Sunday morning at 7am. The were hairs left on the toilet seat and quite a lot of white/grey hair in the bath plug hole. We did have a lovely meal in the restaurant and sat in the bar for a drink afterwards. Whilst In the bar, which was just below our room, we could not hear the cathedral bells at all. I would not stay at the hotel again but would go back to the restaurant if we ever returned to Lincoln.

"Well presented, clean and tidy, Green Room restaurant makes up for weaknesses"

4
Accrington155, London, United Kingdom 26/11/2019

Bit of an odd one, this. Slightly middle of the road hotel lifted by great restaurant ( Green Room) and top location. Rooms adequate but suggest you invest in a premium room with a Cathedral view. 25% bigger with excellent visage. Super, super location. Plenty of parking. Not entirely sure on decor especially in public areas but clean and tidy. Once maybe 'boutique', now feels slightly out of date. But hey ho. ( A bit of a makeover in the lounge area would make an amazing difference - either go 'real boutique' or pull it back a bit). Happy to give you more low cost ideas. Staff very pleasant and accommodating. Breakfast more than adequate, with plenty of non-buffet options including glutton-free Rooms clean and well presented. (Great mango shower gel, by the way.) Looked like a great place for big events - weddings, small conferences, birthday parties. Quite happy to stay here again. That's the ultimate test, I guess.

"Shame about the bathroom"

3
User 25/11/2019

A nice hotel with good facilities in a great location. Unfortunately not all bathrooms have been refurbished and mine was tired, clearly difficult to keep looking clean and came with a flimsy shower curtain - The Leg Sticker. The room itself was also very small (standard double) but this is more difficult overcome. A shame in an otherwise nice place.

"Short stay"

5
804hughd, Margate, United Kingdom 25/11/2019

We decided to give a visit to the Bombardier Memorial so The Lincoln was place chosen to stay The car park option was a big plus point The room was very tidy and nice The heating was instant and couldn't be faulted The shower was definitely one of the best from a spraying prospectus that we've encountered although a bit more leeway on the spraying angle would be handy Still pretty damn good overall

"Excellent hotel."

5
Exjagfan, Carrickfergus, United Kingdom 22/11/2019

Stayed recently while on business. The room was spacious and spotless. Dinner in the Green Room restaurant was superb, my compliments to the chef. Dining room staff were young and inexperienced, but make up for that with their enthusiasm. Buffet breakfast was excellent also. Would stay here again, and recommend it wholeheartedly.

"Weekend Away"

4
shelley1012, Doncaster, United Kingdom 19/11/2019

Excellent location for the cathedral but the walk back up the hill is guelling. Definatley only for the mobile! Hotel looked a little dated from the outside but was better than expected inside. Staff were welcoming and happy to answer any questions. Service and food in the Green Room Restaurant was excellent. Highly recommend a meal there.

"The Lincoln Hotel"

5
Anneandern, Stockton-on-Tees, United Kingdom 18/11/2019

Came here on 17/11/19 for Dinner bed & breakfast. We had a Superior room with a fantastic view of Lincoln Cathedral. Nice Bar 67 with reasonable prices. The 3 course dinner was superb and the service was great by Gemma and Louise in the Green room. Breakfast was also very good. A most enjoyable experience

"Ok for the price"

3
cjgeography, Melbourne, United Kingdom 16/11/2019

We have just stayed at the Lincoln Hotel as a group of 3 girls away for the weekend on a shopping trip. There are a number of positives: great location and friendly, accommodating staff and reasonably priced. The decor is a bit tired, the view was disappointing from our room (226) and there's a funny smell in the corridors. I think an average rating is a little low - I would class our stay as good - but a very good would be stretching it.... not sure I'd go back necessarily....

"Pre-Christmas break in Lincoln"

5
User 16/11/2019

A good 2 nights stay at The Lincoln. Breakfast very good but little regards for dairy-free people. No Soya milk until I had finished my breakfast on the second night and no alternative to butter. However, that aside, the rest of the stay was good. I paid in advance and saved about 5% - worth asking.

"Lovely hotel great staff but needs a quieter lift"

3
EmmaM123leeds, Leeds, United Kingdom 15/11/2019

The lift could be heard in our deluxe room which given the fact we'd gone for a quiet night away was really disappointing. Staff did offer us to move but we had to down grade to a standard room. Which we then felt we did not get what we paid for.

"Wedding Weekend"

5
User 15/11/2019

As part of the bigger picture, I had booked several rooms over the weekend for a wedding that was being held on the premises. In reality, we had a few issues with heating in a couple of the rooms, but that is something that I would expect on a building of this age. All in all, I can only say good things about the hotel, the staff, the food, and the overall atmosphere of the hotel. To say that everything went according to plan during the wedding, is an understatement, as the staff went above and beyond in ensuring that the wedding went smoothly, and I can only advise anyone looking to book a hotel for their wedding to look into the Lincoln Hotel as a viable option. Having the best possible backdrop to your wedding photos is the cherry on the icing on top of the wedding cake.

"Not very clean"

2
studleywelhung, Docking, United Kingdom 13/11/2019

Business trip, staying just one night, I was not impressed with how dirty the carpet was. No apology by the staff so unlikely to return. Great location and amazing city to visit, but I would recommend staying in a cleaner hotel.

"Fabulous staff"

3
noreenc876, Boldon, United Kingdom 12/11/2019

Stayed for 2 nights and stay was comfortable. The hotel is in a great location with onsite parking. The staff were second to none. The reception, bar, restaurant, everyone gave you a warm welcome which makes such a huge difference. The hotel sadly is a little tired. The room was fine but bathroom was a bit desperate for a refurb. We had breakfast at the hotel which was nice. Plenty of choice. The hotel is good value for money, very central. I would stay again just don't expect too much regarding the decor.

"Dated but great staff"

4
Lizneo, Westerham, United Kingdom 11/11/2019

This hotel is a sixties classic and the staff are very good, the room I was in was small and the heating difficult to adjust. Watch out for the USB charging it they seem to only work when the lights are on. If this all sounds negative, I will be going back and the bar is really nice

"Lunchtime Treat"

5
charliejoe206, Sheffield, United Kingdom 04/11/2019

We popped in here for lunch and a much needed cup of tea after our hike up Steep Hill. Thoroughly enjoyed our food. Would go again and would recommend. Served by Nicola who was both helpful and friendly.

"Very disappointing stay !"

2
ANDYKWestYorks, Mirfield, United Kingdom 04/11/2019

We were really looking forward to this stay as I am originally from Lincoln and have wanted to stay here for a while. There was a reasonable size car park so we got a space but it was slightly disappointing to be charged for the space. We expect it say in London or a city like Manchester, Glasgow etc but not Lincoln and they would be better building into the rate as I am sure the majority of their customers drive. When we got to our room we were a little disappointed as it was a bit small but we were only staying one night so no problem however the walk to the room was strange as there was a very strong smell of industrial disinfectant along the corridors. At around 5.30 we decided to have a shower before our night out and after a struggle to turn the handle the shower worked but the temperature changed constantly and was not a pleasant experience. However the biggest problem was it would not turn off and it finally did not go off till 6.45 in the vening when eventually one of the team managed to stop it. By then the room was like a steam room but it was still not working properly. They said the only room they had available was two singles but we did not want this on a rare weekend away. We returned from our night out about 10.30 and thought we would try to get some sleep but our room was above the function room so we then listened to the disco until 12.10 in the morning when it stopped. Surely you would put guests attending the function above the room ! Then breakfast , after no shower obviously !, was again poor. There was one girl who was doing a brilliant job on her own but could not cope. Occasionally another person would appear for two minutes and then disappear. The food was poor quality and the tea and coffee virtually undrinkable. The only reasons I did not give the hotel one star was becuase its location is perfect and secondly they have some excellent staff but this hotel needs a lot of work and the basics looking at.

"Weekend in Lincoln "

3
kjc273, London, United Kingdom 03/11/2019

The staff were very friendly and attentive but the bedrooms are in need of refurbishment. Room 215 suffers from noise from the lift. Breakfast good but some food items were not refilled quickly enough. Overall a nice stay but the hotel was lacking something

hotellincoln, Manager at The Lincoln Hotel, responded to this review
Dear kjc273 Many thanks for your review. A refurbishment project is always on going for us and we are looking forward to being able to carry on updating our rooms in the new year. We appreciate your feed back very much and I am pleased to read that our staff were friendly. Kind regards Nicola Houltby

"A good return visit"

4
John D, Greater London, United Kingdom 02/11/2019

We have visited the Lincoln Hotel many times for two day visits over recent years. Since our last visit a year ago further refurbishment has taken place and this has been very well done with good colour coordination. The removal of the reception desk from the ground floor to the basement, adjacent to the car park, is an improvement, although this has necessitated the loss of the two Blue Badge parking spaces. We had a good twin bedded room on the ground floor which was comfortable and quiet. We dined on both evenings in the Green Room and had excellent food. On the first evening we had wood pigeon and mackerel for starters, followed by pork, with eton mess and cherry bakewell for desert. On the second evening we had goats cheese and beetroot, followed by cod and venison, concluding with chocolate delice. All most enjoyable. The house wine is good value. The service was friendly and efficient. The breakfast arrangements were a let-down. The food is set out as a buffet. The hot food is not particularly recently cooked and the cold buffet was rather sparse. The bread was good. Coffee is brought to one's table. On the first morning this worked well but on the second morning we had to request coffee twice. The restaurant was very busy on our second morning and it was clear that there were insufficient staff to attend to all the customers. This was also the case in the autumn of 2018 when we visited.

hotellincoln, Manager at The Lincoln Hotel, responded to this review
Dear John D Thank you for your review and it is good to read that you are still enjoying returning to The Lincoln Hotel. We are pleased you like the new décor in the lounge and like the reception area being moved. It has not long been completed and we are hoping to get accessible bays a new location. I have passed your comments to the kitchen team regarding the food as they appreciate all feedback, lovely that you enjoyed your meals and the variety. With regards to the breakfast I am sorry to read that it was a little disappointing as we like to have our guests leaving with a full tummy having enjoyed the food. We always like to improve is something is not working, we will be looking at the staffing re your comment for the last 2 occasions. We hope to welcome you back very soon. Regards Nicola Houltby

"Disappointed"

2
Jeremy s, Leicestershire, United Kingdom 01/11/2019

Visited this hotel last week it was ideal position wise for our brief stop with lovely veiws of the cathedral when arriving i found the reception not too welcoming just never made us feel welcome at all after finding our room it was not as clean as i expected marks on the carpet and deep gauges in the bath surface at breakfast it was very corpotate the hot food was luke warm at best sorry to say iwould not return here as it needs a big makeover new carpets to replace the ones that are not fitted properly and staff training to be more pleasant although the girl who served drinks at night was very pleasant

hotellincoln, Manager at The Lincoln Hotel, responded to this review
Dear Jeremy s We are sorry that you did not enjoy your stay at The Lincoln Hotel. Your review is very important to us and all your details have been passed on to our teams. We are always trying to improve the hotel and refurbishment is an on going project for us. I am disappointed to read that staff need training to be more pleasant as I would like to think all our team are already with being a 4* hotel, however your comment is appreciated to us. Thank you. Nicola Houltby

"Very nice setting"

3
Lucy B, Hayle, England, United Kingdom 01/11/2019

I haven't visited this hotel since the 70's. I found it rather slap dash. The bathroom was very cold as it had no heating and a tiled floor, the shower screen had black gunge round the bottom of it in a lump and traces of mould where the tiles joined the bath which could easily have been eradicated with a drop of bleach on a cloth. The heating only seemed to be on for a short time in the evening so my room felt cold. The lounge area was bright but the piped music was so loud you couldn't relax and read a book. I ordered a bar snack of fried Halloumi in a chiabatta roll with salad leaves and a pot of mustard mayo with skinny fries on the side, which was nice except the fries were nearly cold. I ordered it again another night with fat chips which were hot but they forgot the pot of mayo and it was a different garnish, ( a different chef must have been on). The breakfast buffet was minimal, although I went in for breakfast before 8.00 am the cooked food which is on a hot plate with overhead light, was barely warm. So I sent mine back to be heated but it wasn't much better on it's return, just a hot plate. The staff are all very nice and friendly. I may be a bit picky as having worked in a large hotel from the THF days where everything had to be exact all the time. I would return there as it is situated in the historic area and has good parking, but I'd miss out eating there.

"Not as good as it was"

3
Bluebirdbank, Halesowen, United Kingdom 28/10/2019

Hotel deteriorated during last year, refurbishment needed in some rooms, restaurant also poorer choice. Our bathroom looked like it hadn't been cleaned and bath was unusable as enamel had worn off over most of surface

"Wedding anniversary"

3
dianelV1335ME, Doncaster, United Kingdom 28/10/2019

Just had one night here we got a deal on travelzoo thankfully. We would have been extremely dissatisfied if we had paid full price. The hotel desperately needs a refurbish and could be cleaner also the breakfast was under cooked last time we came it was freshly cooked. Lincoln hotel you can do better.

"Good hotel"

4
PtarmiganTraveller, Scotland, United Kingdom 21/10/2019

This hotel is situated in the heart of the cultural centre of Lincoln opposite the Cathedral. We stayed in a standard room. It's clean and tidy, and fairly basic like a Travelodge. Breakfast was reasonable, but perhaps a bit basic, and teas and coffees limited in choice. However there was sufficient to start the day. A car park is provided to the rear of the hotel, with the code available at reception. At the weekend the hotel got quite busy with weddings and parties, and staff must work round the clock to restore the dining room for breakfast!

hotellincoln, Manager at The Lincoln Hotel, responded to this review
Dear Ptarmigan Traveller Thank you for taking the time to share with us your comments and review your visit to The Lincoln Hotel. It is nice that you have given an all round review for other people to read. Feedback is important to us and we like to share with the team so we can keep up our 4* standards for all our guests and improve where needed. We are glad you enjoyed your stay at The Lincoln and hope to welcome you back in the future. Kind regards Nicola Houltby

"Perfect for visiting Lincoln Cathedral and Castle"

3
AnnieMiddlesex, Berkshire, United Kingdom 20/10/2019

Although in a great location the hotel is tired and needs refurbishing. Our room had fabulous views of the Cathedral but had worn carpets and the room and bathroom needed upgrading. Also the matress was lumpy and probably needed replacing. The evening meal was excellent and comparable to eating in a 5* restaurant but the buffet breakfast was mediocre and could be improved. All the staff were helpful and friendly but I felt housekeeping could have been better. I mentioned to a receptionist that the extractor fan in the bathroom did not work and the side casing of the radiator had fallen off.. I was told an engineer would attend to these that day but, unfortunately this didn't happen. Plenty of free parking when we were there and easy access to the Cathedral and Castle.

hotellincoln, Manager at The Lincoln Hotel, responded to this review
Dear AnnieMiddlesex Thank you for reviewing The Lincoln Hotel. It is important to us to have feedback of our guest stays and we appreciate this at all times.The Lincoln Hotel is always undergoing refurbishment and this is an on going project for us. Your comments will be taken on board as we value your opinion like all our guests who stay with us and always want to meet our guest expectations. I am pleased that points raised did not have too much impact on your stay and that you enjoyed the evening meal, car parking and location. Hopefully we can welcome you to stay with us again in the near future and we will have made some more changes. Kind regards Nicola Houltby

"Amazing value for money. "

5
jnthnplmr, Plymouth, United Kingdom 19/10/2019

Everything about this hotel represented great value for money. Staff were all friendly and very helpful. Large triple room, excellent breakfast. Lovely location right at the top of Steep bu the Cathedral.

hotellincoln, Manager at The Lincoln Hotel, responded to this review
Dear jnthnplmr Thank you for your positive review of the hotel. We are pleased you enjoyed your stay with us and the breakfast hit the spot ! We have a fantastic location and hope to welcome you back very soon. Kind regards Nicola Houltby

"Perfectly located"

5
VonnieandStevie, Beverley, United Kingdom 14/10/2019

Very welcoming and helpful staff at reception, in breakfast room and Green Room restaurant. Room was comfortable, clean and well-equiped. Breakfast was fine - staff keen to help. The Green room provided an exceptional dining experience. Quality and presentation of the food exceeded expectations. Staff facilitated a lovely, relaxed meal. Well done to Gemma and Nigella. Chef deserves special praise. Looking forward to another visit in December.

hotellincoln, Manager at The Lincoln Hotel, responded to this review
Dear VonnieandStevie Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. Thank you also for the kind comments for the named staff, we like to be able to inform our team of any praise received as we feel it makes them appreciated for doing a good job and meeting guest expectations. We look forward to welcoming you back to The Lincoln Hotel in December :) See you very soon Nicola Houltby

"Refurbishment"

3
TravelloversSC6, Lincolnshire, United Kingdom 09/10/2019

Very good location with parking. Handy for visiting beautiful cathedral and historic area with tour bus and others to town stopping right outside hotel. Food good. Have successfully stayed several times but updating of certain areas taking place - much needed in corridors, lift and some bedrooms so would advise checking allocated room.

"weekend away"

1
petersS3768XA, Huddesfield , UK 08/10/2019

we chose the hotel as it was close to cathedral and castle, and there was on site parking. The room was okay, the breakfast dreadful and the common areas on the floor we were on smelled like an old peoples home. Lincoln is a lovely place to visit , just don't stay here!

"Spoilt by the hotel accommodation"

3
Kern67, Christchurch, United Kingdom 08/10/2019

Our experience in reception was first class. On arrival at our room 238, which was in the old section of the hotel, we were very disappointed. Tiny dark and dismal. Masses of hanging space in wardrobe but no drawers or shelves for smaller clothing. No working extractor fan in bathroom and no window. Was generally in a poor condition, mildew on the ceiling andit smelt damp and musty due to no ventilation. Generally dirty around the edges. Room was not serviced properly on 2.10.19. Bread fast was excellant with a good choice and the dining room was light and airy.. Our visit to Lincoln was very enjoyable but spoilt by the accommodation.

"First impressions "

3
QuietandThoughtful, Leicester, United Kingdom 07/10/2019

The location is excellent but you do have a small car parking charge, so small it's not worth annoying anyone. The reception area is being refurbished which is a shame. The corridor is just tacky, not what I would expect when paying more than £100 a night. Enter the room and I could have fitted the carpet better. It's like a roller coaster. Chipped furniture, torn wallpaper from a different era, just shabby. Next to the cathedral though so a great location but have stayed in far better for less money. Food choices ok but limited.

hotellincoln, General Manager at The Lincoln Hotel, responded to this review
Dear QuietandThoughtful, Thank you for completing the survey regarding your recent stay at The Lincoln Hotel, your feedback is very important to us and it is used to help support the direction of the business moving forward. Please accept my apologies for any aspect of your stay that was not to your liking. Although we have been carrying out some soft refurbishment of bedrooms over the past year we have now started with some more significant project recently, we are relocating our reception desk in order to offer a warm welcome to our guests, along with a refurbishment of our lounge area and ground floor public corridors. Thank you again for taking the time to complete the survey. We hope you will come back and see us again soon. Sincerely, Stephen Marriott General Manager

"Below average"

3
rotelharp, Manchester, United Kingdom 06/10/2019

Was expecting something completely different due to the pictures on the website. The room was ok. Quite small and warm (no air conditioning!). The cupboard door didn't shut and the bathroom had no window. Breakfast was woeful! Nearly everything was either empty or nearly empty. Whilst the staff seemed to be brining bits ad bobs out, there was never anything full. And there wasn't a lot of choice. Won't be rushing back.

hotellincoln, General Manager at The Lincoln Hotel, responded to this review
Dear rotelharp, Thank you for taking the time to publish a review following on from your lunch with us here at the Lincoln Hotel. I am obviously saddened that we failed to meet your expectations on this occasion. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards Stephen Marriott General Manager

"Very comfortable and enjoyable stay."

5
User 04/10/2019

Very comfortable and enjoyable stay. The hotel was just across the road from the cathedral and near to shops ,cafes and restaurants. Food was a very high standard. The staff were very helpful. Would recommend.

"Weekend in Lincoln"

4
User 30/09/2019

Great weekend, the hotel is conveniently situated for the cathedral and other areas of the city. The staff at the hotel are very helpful and always ready to help. The hotel is a little outdated and needs an uplift but would recommend it.

hotellincoln, General Manager at The Lincoln Hotel, responded to this review
Dear roblambert57, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Disappointing"

3
User 30/09/2019

I understood this was one of the best hotels in Lincoln. We booked 4months in advance for one night as we were attending a diamond wedding celebration. We received a warm welcome on checking in. However, I think the room we were given was one of the smallest hotel rooms we have ever stayed in. (Room 239). There was one chair, there was no room for a second one, and if that was used, you couldn't get past to go into the bathroom. The information said to dial 0 to call reception but there was no telephone, and it was a long trek to reception up and down stairs and in the lift. There was a huge built in wardrobe, which was unnecessary. The cleaning was adequate. The bathroom was large, about a third the size of the bedroom, the wash basin tap was difficult to use, the window could not be closed, and the heated towel rail connection was burnt. The celebration meal we were attending was poor. I had ordered chicken which had obviously been kept warm as it had a dried out skin on it. It was served on mushrooms which were too salty to eat. People who had ordered steak fared better. The vegetables were served after half the meals were eaten and the gravy came later. The white wine was not chilled and we were kept waiting for the Prosecco for the toasts. Breakfast was OK, plenty of choice but scrambled eggs over-salted. Altogether a very poor experience, and never again.

hotellincoln, General Manager at The Lincoln Hotel, responded to this review
Dear kada33, Thank you for taking the time to share your experience, your feedback is very important to us and it is used to help support the direction of the business moving forward. Please accept my apologies for any aspect of your stay that was not to your liking. Although we have been carrying out some soft refurbishment of bedrooms over the past year we are now commencing with some larger projects, we are relocating our reception desk in order to offer a warm welcome to our guests and the roll out of our new bathroom also gets underway. In addition to this we are at the final stages of design for our restaurant and public areas, some of this project will be done before the end of the year, with the remainder being completed in 2020 (if all goes to plan). We hope you will come back and see us again soon. Sincerely, Stephen Marriott

"Very enjoyable"

4
Bantam102019, Cambridge, United Kingdom 29/09/2019

A brief but very enjoyable stay in Lincoln a city we had not visited previously. Friendly helpful staff, excellent (garden) room and an interesting menu! Great location literally opposite the Cathedral and in the heart of the historic centre. The Feelgood Friday offer was very good value.

hotellincoln, General Manager at The Lincoln Hotel, responded to this review
Dear Bantam102019, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Good quality hotel"

5
parobinson2, Reading, United Kingdom 28/09/2019

Good quality hotel that I have stayed in for the past seven years. If I come back to Lincoln I will stay again. It is convenient, close to Cathedral and castle and there are restaurants around it. Staff are always friendly and helpful.

hotellincoln, General Manager at The Lincoln Hotel, responded to this review
Dear parobinson2, We were delighted to read your kind comments following your recent stay with us. Our team pride themselves on delivering the very best of experiences to our guests and to anticipate their every need. To hear we have achieved this is always so rewarding and I will have pleasure in sharing your comments with them. We look forward to welcoming you back again very soon to enjoy another wonderful stay at The Lincoln Hotel. Regards Stephen Marriott General Manager

"Disappointing Customer Service in Reception"

3
User 26/09/2019

Room okay but could do with refurbishment. Breakfasts were excellent and dining room staff were friendly and efficient. We were very dissatisfied with the reception staff. Our first greeting was not particularly friendly and we were asked to pay for 4 breakfasts which we had paid for in advance. On check out we were asked again to pay for our breakfasts as no record could be found that we had already paid - eventually the record was found! We were then asked to pay for parking but, when we tried to drive out of the car park, there was a barrier which required a code number for exit. I had to get out of my car in the pouring rain and traipse back to reception where the receptionist, who should have given me a code card when she took the parking fee, casually reached under the counter and produced one. No apology was offered.

"Great value"

4
angelalS9684UL, Greater London, United Kingdom 25/09/2019

This hotel is in a perfect location for visiting Lincoln. Fantastic view of the cathedral from the restaurant and lounge and a bonus to have on site parking. We were there for 2 nights and decided to have dinner in the Green Room on the first evening. The food was delicious and beautifully presented, service was excellent. Would definitely choose this hotel if we visit Lincoln again.

"Great location"

4
LincolnBest, Lincoln, United Kingdom 24/09/2019

Nice hotel with decent rooms and bathrooms. Onsite parking and good wifi. Absolutely fabulous location and within walking minutes of bars and restaurants. Would recommend their cellar bar, Bar 67, which is really cute.

"Great location but tired and poor customer servive"

1
Barry E, Bishops Stortford, United Kingdom 21/09/2019

The location of the hotel is just opposite the cathedral, which is great. The hotel is tired and could do with renovation, threadbare carpets, clunky lift and the bath could do with a descale. The breakfast was ok, fried eggs were solid and looked like they had been on the warmer for a long time. People were kept waiting for a table Due to lack of a staff member to tick them off! And the hotel car Park is free for residents during the day, but they charge you £5 to park overnight!

"Very enjoyable"

5
User 18/09/2019

We were staying at the Lincoln Hotel as my Niece had her wedding here and the whole experience was just perfect. The rooms, service, food, staff and especially the wedding were amazing. Ideally situated too for the shops, bars and restaurants in Lincoln and the Cathedral was just across the road so we had a look around this stunning building.

"What a disappointment"

2
bridget72_13, Leicester, United Kingdom 17/09/2019

Travelled for a family gathering and expecting the food to be of a high standard. How wrong we were. The food was not as good as you would get in a cheap chain of restaurants. You need a new pastry chef! The pastry was so hard it was impossible to eat but the fillings of cheese and leek and the lemon were good. The food was cold and the children's meals were so awful they didn't eat them. The only good thing was the young waiting staff were helpful pleasant and friendly. You need to sort your food though for a function!

"Family reunion"

1
User 15/09/2019

Met up for a family reunion people came from all over uk even USA private room was very hot & stuffy, we had a 3course set meal £25 per head food was terrible tomato soup was luke warm & far to sweet no bread roll for me or partner , vegetarian tart filling was tasty but pastry case was rock hard Bakewell tart was inedible you could not eat the case most people had to leave it Eaten here many times & been good but never again Waiters & waitresses very friendly & polite such a shame the food was so bad

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear 684maureens, Thank you for taking the time to tell us about your experience at the Lincoln Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for adding some balance to your review and noting that the many times you have dined with us in the past it has always been good. At the Lincoln Hotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards Stephen Marriott General Manager

"Disgusting food"

1
User 15/09/2019

We visited the Lincoln hotel function room for a family reunion today. I was absolutely disgusted by the food. The soup was cold and very sweet. The tart was inedible and the pastry on the pudding was also inedible. My children were given chicken nuggets and chips, all which were very greasy and tasted of nothing. I am shocked at the price charged for such a low standard of food. I would not recommend coming here to eat!

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear RAHand, Thank you for taking the time to publish a review following on from your lunch with us here at the Lincoln Hotel. I am obviously saddened that we failed to meet your expectations on this occasion. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Regards Stephen Marriott General Manager

"Wedding"

2
User 15/09/2019

Rude staff member at reception on arrival. Room was a bit dated. Shower didn't drain so had to be quick. I was informed that the room would be discounted due to a family wedding which wasn't. When leaving I had the same very rude receptionists which demanded car park fee. Which I was unaware of. There are more up to date hotels in the area which I wished I had stayed in. The wedding venue itself was excellent

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear BOOBOO9119, Thank you for taking the time to tell us about your experience at the Lincoln Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At the Lincoln Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards Stephen Marriott General Manager

"Complaint"

1
User 12/09/2019

So I stayed in this hotel for my daughters graduation I was appalled at the state of the room decor tired stained carpets not thoroughly cleaned hairs in the bathroom . Very expensive and not worth half of what I paid . One of the breakfasts I'd ordered never arrived . Lack of staff on reception meant a wait to pay to escape. Will never stay / recommend this hotel to anyone. All in all very disappointed .

"Six nights of mixed fortune."

3
Don M, Reigate, United Kingdom 10/09/2019

Restored as a 1960's era Hotel we actually found it rather jaded and dated in the worst way with what especially in such as the lounge area which was furnished with dirty and dilapidated seating surrounded by supposedly 60's decor in rather poor taste. Our bedroom and bathroom likewise needed a good scrub and for a Hotel which was not cheap was no better in terms of fittings and comfort levels than a average Motorway Hotel. Breakfasts though were good assuming the staff had put such as enough plates out or re stocked the buffet items but the evening meals were far too fussy and the menu lacked variety. Also disappointing for anyone disabled was the fact there were no designated car parking places and access to the building and rooms was made over difficult due to doors being far too heavy and awkward to open. All in all not a Hotel we would recommend though we must add the overworked staff were just lovely. Indeed they were this Hotels greatest assett

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Don M, Thank you for taking the time to review your recent stay with us, I am obviously disappointed to learn that we did not exceed your expectations during your stay. As a business we have highlighted the lounge area as a space that requires further investment and a refurbishment plan has been agreed, with the new lounge furniture on order. The lounge is a very busy are of the hotel and as such the timing of such a project and the impact on our regular guests needs to be considered. We are in the process of moving our front desk and once this is complete the lounge refurbishment will take place; this will be within the next month. I am sorry this was not in place already during your stay. Thank you once again for your feedback. Regards Stephen Marriott General Manager

"Great location and on site parking was appreciated"

4
julieeR7164CA, Sawbridgeworth 09/09/2019

We stayed here for 2 nights and were upgraded to a Cathedral view room. The room did have an amazing view but unfortunately the noise from the main road was not so good especially as our air conditioning did not work and we had to try and sleep with the windows open. The breakfast was very average as there was limited choice and things were not replaced once they ran out so no orange juice, no muesli and we had to ask for some butter as there was nothing available to spread on bread or toast

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear julieeR7164CA, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Great stay, shame about the breakfast !"

4
User 08/09/2019

We had a great stay at this hotel. The hotel is in a good location, opposite the cathedral and cathedral Quarter area. There are plenty of shops, restaurants, tea rooms and bars within walking distance . The hotel's reception and bar staff were friendly and efficient. Our bedroom was spacious, modern and clean. We stayed in a deluxe room which had a small balcony and was facing the cathedral. The only negative thing about this hotel for us was the breakfast experience. Food itself was tasty, however there appeared to be a lack organisation e.g. many food items missing on the buffet itself and on tables, such as butter & milk. Plates, cups & glasses also also missing. We along with others had to ask staff for items or crockery on both mornings. Overall, a great stay, just a shame about the breakfast.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear LauraC1018, Thank you for your lovely review, I am delighted you had such an enjoyable stay. Thrilled you love our city just as much as we do. I acknowledge your comments regarding the missing items at breakfast, I will be discussing this with our Head Chef to esnure how procedures are being followed by the team. We look forward to welcoming you back again soon. Kind regards Stephen Marriott General Manager

"Super Lincoln"

5
johntR5594YU, Cardiff, United Kingdom 07/09/2019

Excellent, modern hotel in the Cathedral Quarter. Spotlessly clean,good reception, easy parking and lovely breakfasts. We had a garden room, perfect for the smoker. The location was great, next to the cathedral and 5 mins from the castle. Would highly recommend.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear johntR5594YU, We were delighted to read your kind comments following your recent stay with us. Our team pride themselves on delivering the very best of experiences to our guests and to anticipate their every need. To hear we have achieved this is always so rewarding and I will have pleasure in sharing your comments with them. We look forward to welcoming you back again very soon to enjoy another wonderful stay at The Lincoln Hotel. Regards Stephen Marriott General Manager

"Great staff and excellent service"

5
poplarjohn, Birmingham, United Kingdom 04/09/2019

Visited the Lincoln recently for a couple of nights stay and upon arrival we were not sure that we had made the right decision. It seemed very dated and in need of some TLC, however as we checked in we were very impressed with the service. The room was more than adequate. The breakfast is a buffet which again I'm not normally a fan of but it was excellent and nothing was too much if you asked the staff for different eggs etc. We went to reception a couple of times for advice and help and it could not have been better along with the great bar staff. Jess in particular is a real asset to your team but thank you to you all

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear poplarjohn, Thank you for your lovely review, I am delighted you had such an enjoyable stay. I'm absolutely delighted to read your praise for Jess, she has been with us for a few months but has settled in so well, we agree she has fast become a real asset to the hotel. We look forward to welcoming you back again soon. Kind regards Stephen Marriott General Manager

"Dirty room"

1
melaniemccormack, Keighley, United Kingdom 04/09/2019

Dirty room dirty coffee cups found in room and pubic hair I and around dated worn bath tub staines seen around bathroom sink Made us feel room had not been cleaned Staff pleasant however was told the manager would be in touch regarding our complaints heard nothing yet In my opinion the hotel has gone down hill standards have slipped considering its a 4 star. We feel very disappointed.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear melaniemccormack, Thank you for taking the time to review your recent stay, I was obviously disappointed to read that you were not entirely satusfied with every aspect of your stay. Our Rooms Division Manager Nicola tried to call you on Tuesday and left a voicemail on Wednesday morning so she could discuss your comments further. Once again with apologies Stephen Marriott General Manager

"Value for money, great location."

4
User 04/09/2019

This hotel is so central, opposite the cathedral, and in walking distance of bars and restaurant. The staff were very friendly and helpful. We had a standard double, which was clean and comfortable. We couldn't have open windows though as the air conditioning unit was outside our bedroom window and was noisy. We only ate breakfast in the hotel, which was the usual buffet style. Had to ask for vegetarian sausages but quickly arrived. We arrived after 7pm and enquired about eating in the hotel but the restaurant fully booked and the other closed for a private function. This did give us the chance to explore the locality and found a good eatery nearby. The hotel is a little tired in places but we'd definitely stay again.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear R1419llkaren, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Beautiful location and very pleasant"

4
User 04/09/2019

I stayed in this hotel for 3 nights while I was attending a conference in Lincoln. The hotel is located adjacent to the Lincoln Cathedral and a short stroll from the EPIC Steep Hill. That hill nearly killed me (more than once) so forewarning- if you have mobility issues, take caution. The High Street shopping area is also really close by and lots of tourist attractions. The hotel was comfortable and the bar food/drinks weren't extortionate if you ate at the bar- room service is quite expensive. My breakfast was included in the price and was excellent- traditional English breakfast and continental also available. The bedroom was very comfortable and the cleaning staff came every day to change towels etc. Would recommend to anyone looking for a couple's weekend away. My port of call every day was Lincoln University and I was able to walk there easily every day. It was just getting back up the hill that was the problem. I ended up in Lincoln purely by chance and was so glad I got to spend time in this beautiful medieval town.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear ousuld18, We love Lincoln too, it's always great when guests visiting the area appreciate the beauty of this great City and all the history it has to offer. As you know the hotels location is second to none, with the Cathedral opposite and the 'best' Castle in the country only a few minutes' walk. We hope to see you again soon. Regards Stephen Marriott General Manager

"Location Location Location"

4
Travelin_Bear, Placitas, New Mexico 03/09/2019

We enjoyed our two-night stay at The Lincoln Hotel. The location can't be beat, right across the street from the Cathedral, and an easy stroll to most anywhere a tourist would want to go. Our room was spacious and comfortable. There was no air conditioning but luckily, the windows are operable and the August nights we were there were cool. The hotel has its own car park for £5. The property stands out as a bit of a 1960s relic, but it seems clean and well-maintained. The common areas are decorated in a way to complement the period. The only downside to our room was the dreadful bathtub setup. You can be as careful as possible in the shower but the hinged plastic half-bathtub-length enclosure still makes for a wet floor. A note to Americans who may be unaccustomed is that the beds are made with a duvet rather than a top sheet, and no facecloths are provided. These are minor and I would stay here again. We did not have the occasion to dine at the hotel.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear, Thank you for your lovely review, I am delighted you had such an enjoyable stay. Thrilled you love our city just as much as we do. We look forward to welcoming you back again soon. Kind regards Stephen Marriott General Manager

"Good location rooms need refurbishment"

3
User 27/08/2019

We stayed for 4 nights for the asylum. The best thing about the hotel is the location, the rooms need updating, on arrival our toilet seat was broken and had not been cleaned, but as soon as we mentioned it, it was cleaned straight away and a new seat was arranged by the maintenance man who had 3 different jobs! On our first morning at breakfast there was a very long hair in my food, we did get an apology. The temperature that weekend was 31 and with no air conditioning it was extremely hot and hard to sleep.Think money needs to be spent on the rooms and not reception.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Karen L, Thank you for completing a review regarding your recent stay at The Lincoln Hotel, your feedback is very important to us and it is used to help support the direction of the business moving forward. Please accept my apologies for any aspect of your stay that was not to your liking. We have been carrying out some soft refurbishment of bedrooms over the past year, with July seeing a few bathrooms refurbished. Certain times of year we must focus on different areas of the hotel and currently that is the foyer, once fully completed this will allow us to make some improvements with our lounge bar area. Once these projects are complete, we will be returning to bedrooms in the new year. We aim to complete the roll out of new mini fridges and safes in all rooms and make plans for the next section of bathrooms to be completed. In addition to this we are at the final stages of design for our restaurant and public areas, some of this project will be done before the end of the year, with the remainder being completed in early 2020 (if all goes to plan). Thank you again for taking the time to complete the survey. We hope you will come back and see us again soon. Sincerely, Stephen Marriott General Manager

"Excellent location next to Cathedral"

3
Carol H, Aberdeen, United Kingdom 25/08/2019

Excellent location, right next to Lincoln Cathedral. Was undergoing minor maintenance when we arrived but not an issue other than having to park round the back and walk all your stuff to the front. Hopefully this is finished now. Nice reception area and staff. Nice room BUT - double bed with one side up against the wall. Check this when booking, I will in future. I'm too old to be crawling over my husband if I need to get up in the night. Breakfast was included and good, room rate through Booking.com was good. Ate at the restaurant one night which is tiny but nice atmosphere and the food was ok.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Carol H, Thank you for taking a moment to review your recent stay with us, I am pleased to read that overall you had an enjoyable stay and enjoyed the atmosphere in our restaurant. The refurbishment works for the new foyer and front desk are coming to an end now, the plan is to have this complete by the second week in September. We then turn out attention to the main lounge bar and restaurant. There's allot of exciting projects for the hotel over the next few months. I note your comment regarding the bed being against the wall, I will check the wording on the site you booked through. I do hope you will consider returning to the hotel again soon. Regards Stephen Marriott General Manager

"First stay"

5
pauljedwards, Birmingham, United Kingdom 24/08/2019

A two night stay in this lovely hotel in a fantastic location, room was clean and tidy with a great view of the cathedral the staff are friendly and attentive. We eat in the restaurant and the food was really nice with a good choice and reasonably priced. We will definitely stay again. Only good things to say about our stay.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear pauljedwards, Thank you for your lovely review, I am delighted you had such an enjoyable stay. Thrilled you love our city just as much as we do. We look forward to welcoming you back again soon. Kind regards Stephen Marriott General Manager

"Lovely stay"

5
Rahrah1234, Chipping Ongar, United Kingdom 21/08/2019

Booked to stay here as our friends were getting married nearby. Easy to get to and had a good size car park. Staff were friendly and helpful. The room was very clean and elegantly decorated and had everything you'd need including air conditioning. The beds were very comfy and the nespresso coffee machine was a lovely little extra. Breakfast was very good, plenty to choose from hot, cold, continental and fresh juice! We had a room with a balcony overlooking the cathedral which was nice too. We would stay again if visiting the area and would recommend to family and friends.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Rahrah1234, We were delighted to read your kind comments following your recent stay with us. Our team pride themselves on delivering the very best of experiences to our guests and to anticipate their every need. To hear we have achieved this is always so rewarding and I will have pleasure in sharing your comments with them. We look forward to welcoming you back again very soon to enjoy another wonderful stay at The Lincoln Hotel. Regards Stephen Marriott General Manager

"Another lovely stay"

4
User 21/08/2019

This is the 3rd visit to this Hotel and booked into a Deluxe cathedral view and were very pleased with the room. The room was very clean and the bed was very comfortable. The Hotel serves a very good value breakfast. The staff were very pleasant. Jess on reception and Gemma and Nigella in the Green room Restaurant were very cheerful. The Hotel is very well situated for all the things to do near the town, Cathedral and Castle. Overall a very good stay and wil be returning.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear trollydolly65, Thank you for your review. At the Lincoln Hotel, we pride ourselves on delivering the most memorable of experiences to all of our guests. I am so pleased you enjoyed your stay so much and thank you for choosing to stay with us again. I will have great pleasure in sharing your feedback with my colleagues across the hotel, and we look forward to welcoming you back very soon. Kind regards, Stephen Marriott General Manager

"Lovely stay"

4
LisaMoly, Warrington, United Kingdom 20/08/2019

The hotel was very accommodating after we had to re-arrange after an unexpected event. Its situated opposite the Cathedral in a prime location a few minutes walk from bars and shops and the castle. Our room was fairly small but adequate with wardrobe space and a decent bathroom. The bed and pillows were very comfy and the room was kept stocked and clean. Staff were friendly and helpful. The breakfast was nice when it was properly stocked but they need to sort out their fried eggs as they were too overdone, maybe do boiled eggs as an alternative? Fresh fruit etc also available. I would stay here again. I would have given it a 5 rating but they ran out of too much on breakfast day 1, including still water, fresh orange, bacon, eggs and it wasn't sorted out quickly enough. Day 2 breakfast was much better apart from the eggs! Don't let that put you off though, its a good hotel in a great place.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear LisaMoly, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Great location but not worth the money paid."

3
User 20/08/2019

I remember when this the Eastgate Hotel and it had a funny image then... We had a second floor room. Nice view of cathedral but after that it may as well been a travelodge. The room was small, the bathroom had the worst shower I've encountered in a long time. The aircon unit hadn't seen a service or clean in years, the air inlet was clogged with dust and fibres, it was choking to put out any cold air, thus the room was pretty warm on a sunny august day. I'm going to go against the grain here but I found the staff to be pretty abrupt and not interested. The breakfast was an interesting experience. Cold plates, cold bacon, cheap sausages (given the lumps of gristle in them), soggy hash browns and hard eggs. Buffet style breakfasts are not complicated ! The bread wasn't very fresh as the slice on the end of the loaf was hard ! This is simple stuff, why allow it ? Tells me the customer doesn't matter too much, we're supposed to be grateful ?? I paid £144 for one night (Saturday) so I really feel this was pretty poor all round. I travel a lot so I like to think I've got a balanced view on whats good or otherwise.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Karl W, Thank you for completing the survey regarding your recent stay at The Lincoln Hotel, your feedback is very important to us and it is used to help support the direction of the business moving forward. Please accept my apologies for any aspect of your stay that was not to your liking. Sincerely, Stephen Marriott General Manager

"Secret Escapes Deal"

4
joyl328, Derby, United Kingdom 19/08/2019

This is our 3rd visit to this really well positioned hotel that overlooks lincoln cathedral. I would strongly suggest you splash out and take a deluxe room on the third floor overlooking the cathedral. The road there is very busy and noisy during the day with traffic and ambulances but at night you can sleep with your balcony door wide open and hear nothing at all. The cathedral clock tower starts chiming at 7am and ceases for the night at 11pm. The hotel itself is slightly dated in design but the interior has been modernised where possible and the bedrooms have good linen and wall decor with super soft bathrobes in the deluxe rooms. The gym has a locked door so remember to ask reception for the code or you will never get in. There are about 8 pieces of equipment to use all in ok order but there is no sanitizer to clean machines down with to prevent the spread of germs. There is no toilet close to the gym so you will need to go back to your room or go to reception to use the toilet there. The reception staff are uniformed which is always nice to see they they were pleasant and helpful during our stay. There is a cafe bar in reception too which is very handy. The breakfast room is floor to ceiling windows facing the cathedral which is beautiful but don't sit next to the window if the sun is shining or you will bake. The breakfast staff are smiling and helpful and there is a reasonable choice of english and continental breakfast. The chairs are very odd - they look perspex and they don't look strong enough to sit on, cheap almost, but don't worry, they are quite sturdy. The hotel car park is at the back of the hotel and you need an exit code to leave and there is a £5 cost too.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear joy1328, Thank you for your lovely review, and for returning three times, I am delighted you had such an enjoyable stay. Thrilled you love our city just as much as we do. We look forward to welcoming you back again soon. Kind regards Stephen Marriott General Manager

"Lovely but one flaw"

4
newwell16, UK 16/08/2019

Our one night stay at Lincoln hotel was enjoyable and the hotel is in a prime position. The staff were friendly and welcoming, especially the very lovely Nigella who was our waitress for dinner. She was a delight. The only thing that detracted from out stay was that we were placed on the first floor, and people on the floor below had a little sitting area outside their room where they could, and did smoke. As it was a warm night our window was open and we had the smell of cigarette smoke waft into our room until they went to bed in the early hours. I appreciate that this is their right, but us there not a system where one guests pleasure does not impact on another's? Is there not a system that could be put in place by the hotel that ensures everyone's comfort? Everything else was great.

"Very Poor afternoon tea"

1
Morriefan, Lincoln, United Kingdom 16/08/2019

Received an anniversary gift of afternoon tea. It was served in the busy hotel main reception area, which is in need of refurbishment with stained chairs and carpet. The loos were a bit grubby. The coffee was very bitter and strong. The sandwiches and half a tiny scotch egg were nice and it also came with a dry sausage roll slice. The cake selection was disappointing with over cooked fruit scones, a tiny raspberry tart, batten-burg slice and a macaroon. The service was poor, once served we didn't see the waiter again to check we were happy or to refresh the coffee. Not worth the cost and a let down. Afternoon tea should be a real treat and this wasn't. We have had afternoon tea at the Hilton Double Tree in Lincoln which is fabulous.

"Tired and in need of a refurb."

3
TheJetSetter123, Whitby, United Kingdom 15/08/2019

The Lincoln is in a prime position, right next to the Cathedral and a minutes walk from all the shops and attractions. The staff are friendly and attentive and I believe the hotel tries hard to provide a good experience for its customers.... however, the rooms are in desperate need of refurbishment! The bathroom facilities are very stained and old. The walls are marked and things are broken. Put simply, this hotel is tired and is well overdue an overhaul. It will never be fantastic until these issues are addressed and I hope they are, as I would love to see this hotel do well.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear TheJetSetter123, Thank you for taking them time review your stay with us, and for your kind comments regarding our excellent position opposite the Cathedral and the excellent team. The hotel is continuing to invest in the property, with a new foyer and reception desk due for completion in the next 4-weeks. We are also close to finalising a revamp of our Restaurant and corridors. We will continue to listen to our guests in order to improve. Thank you again for your feedback Regards Stephen Marriott General Manager

"Fabulous Hotel"

5
arosli541538, Darley Dale, United Kingdom 14/08/2019

Have stayed at the lincoln hotel many times and its always the same, its in a brilliant location and has its own secured car parking.All the staff are so friendly and will help out with any of your needs, the bedrooms are spacious and comfy and the food excellent.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear arosil541538, We were delighted to read your kind comments following your recent stay with us. Our team pride themselves on delivering the very best of experiences to our guests and to anticipate their every need. To hear we have achieved this is always so rewarding and I will have pleasure in sharing your comments with them. We look forward to welcoming you back again very soon to enjoy another wonderful stay at The Lincoln Hotel. Regards Stephen Marriott General Manager

"Unimpressed "

3
Lenfestey, Lincolnshire, United Kingdom 13/08/2019

Stayed here for one night at the weekend. Booking in we had to wait while both women on reception finished their very important computer tasks ! Surely one could have at least greeted us and quickly stopped “ But no ! We patiently waited for them to finish their tasks . This scenario was repeated upon checking out as well but at least one receptionist told other to see to us ! Which she did . Decor tired , armchairs / sofa in foyer / reception worn looking . Room 230 at end of corridor. Quiet . Room and en-suite clean . outlook onto a sadly rundown garden . The breakfast was buffet style . Good choice of food . Tea / coffee from machine . For price of room including breakfast I feel the reception staff and tired decor let the hotel down .

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Lenfestey, Thank you for taking the time to feedback your thoughts on your recent stay with us. I note your comments relating to the front desk team, and this is something that I will ensure they are supported with additional training. I do hope you will consider staying with us in the future. Regards Stephen Marriott General Manager

"DO NOT STAY IN THIS HOTEL"

1
User 08/08/2019

Very tatty and the most disgusting rotting smell. At one point during the night I even considered sleeping in my car. The hotel is being refurbished but guests should not stay here until complete. The worst hotel experience of my life - disgraceful

"The food's the thing!"

4
JandJ_11, Sheringham, United Kingdom 06/08/2019

My wife and I stayed for three nights at the beginning of August. There is no doubt that, in our view, the best thing about the hotel is the food; both in the the restaurant and the lobby bar. The restaurant, called 'The Green Room', serves consistantly high quality dishes. The menu is varied and each dish is very well presented and cooked with an interesting selection of ingredients. Service is spot on ... Gemma in particular was friendly, welcoming and professional. The hotel is comfortable although, in some areas, in need of a refresh. Our room was rather small and cramped although it did have a view of the Cathedral. Given that the weather was good the size of room was not an issue as most of our time was spent elsewhere. The lobby bar is comfortable, with views of the Cathedral, and service is swift and friendly. Some of the seating had seen better days and was rather stained in places. Reception was efficient albeit rather off-hand and disinterested. We will visit again if only for the food.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear JandJ_11, Thank you for your lovely review, I am delighted you had such an enjoyable stay. I really appreciate your kind comments regarding Gemma, I will be sure they are passed onto her. Thrilled you love our city just as much as we do. We look forward to welcoming you back again soon. Kind regards Stephen Marriott General Manager

"Best view in Lincoln"

4
AnitaTraveller1, Stratford-upon-Avon, United Kingdom 05/08/2019

60's hotel with a fantastic view of Lincoln cathedral from our deluxe room. Small south facing balcony, a perfect place for a pre dinner drink. Bed was very comfy. Shower powerful enough although bathroom suite perhaps a little dated. Good range of teas, Nespresso machine and complimentary waters. Friendly staff on arrival. Excellent meal at the Green room restaurant. Parts of the hotel are being refurbished. Excellent location very close to the centre with free parking. Remember to pick up the car park code when checking out so you can get out of the car park!

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear AnitaTraveller1, Thank you for your lovely review, I am delighted you had such an enjoyable stay. Thrilled you love our city just as much as we do. We look forward to welcoming you back again soon. Kind regards Stephen Marriott General Manager

"Don't Bother"

1
User 05/08/2019

If you like indifferent service and a tired and unappetising breakfast then this is the place for you. We have stayed here many times over the past 10 years or more but since becoming part of Best Western the price has gone up and the quality down.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear wesbr48, Thank you for your review of the hotel, please accept my sincere apologies for the issues you encountered with breakfast, steps have been taken to rectify the issues. The hotel has been under the same ownership since 2002, our partnership with Best Western has had no impact on the way the hotel is operated. Once again with apologies Regards Stephen Marriott General Manager

"Excellent hotel"

5
User 03/08/2019

WE stayed two nights for leisure. The staff were very friendly and efficient and the meals were excellent. We particularly enjoyed our dinners in the Green Room. The Cathedral views were very good and we spent quite a bit of time watching the peregrine falcons. The hotel is well situated for the Cathedral, the castle and the tour bus.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear carolinemary720, Thank you for your lovely review, I am delighted you had such an enjoyable stay. Thrilled you love our city just as much as we do. We look forward to welcoming you back again soon. Kind regards Stephen Marriott General Manager

"Below expectation"

2
User 02/08/2019

Having booked a superior room we were moved to a garden room as we have a small child. This turned out to be in the basement accessible only by 2 flights of stairs - so carrying a small child, pram, luggage etc. It was an exceptionally hot week yet no air conditioning, we were at the hotel with other family members and air conditioning was patchily supplied - as were safes, we had none. The staff were very attentive however I would not stay at the lincoln unless there was serious refurbishment to bring rooms to the quality equivalent to the price charged.

"Worth a visit"

4
ALBPWBD, Congresbury, United Kingdom 31/07/2019

This hotel offered great views of the cathedral. The deluxe room had air-con which was a godsend in the hot weather. The room was great (clean and well presented) although we found the beds a little lumpy. Good service and we thoroughly enjoyed our stay. Only thing I would remark on is that the corridors and communal areas could do with a bit of a tidy up.

"Lovely room but the addition of someone else's pants did take the shine off our stay"

4
James0368, Caldicot, United Kingdom 31/07/2019

We stayed here on Sunday night and although we had booked a standard room they upgraded us to a garden room which was lovely shame it was raining as it would have been lovely to sit in the walled garden. I don't think you could get a better location right across the road from the cathedral. Unfortunately for us the bar was closed so when we got back from a meal in the evening the only option for us was to have a drink in the hotel lobby which wasn't ideal The bed was lovely and comfortable and the shower was good too really easy to use and regulate the temperature of the water. Breakfast was also very good with a good choice When packing to come home I did the normal look round the room to check that we had not left anything behind and that is where i came across a very unattractive pair of ladies underwear!! Our cleaner had left a note to advise she had paid meticulous attention to the cleaning of our room so we left her a note advising that maybe this wasn't the case and an arrow to where the article could be found We did tell the receptionist on our departure and was offered an apology So on the plus side we got an upgrade and a free pair of dodgy pants!!!

"Wouldn't visit again"

2
User 28/07/2019

This is our 3rd time visiting here and it will be our last. Arrived on the hottest day of the year and was given a room with no air conditioning. The room was stifling and unbearable. I asked for a fan to be told there was none. Surely they know how many rooms don't have air con so why not purchase enough fans. Unable to room swap as all air con rooms had gone. Windows having restrictors so would only open a fraction.So 2 nights 'slept' on top of the bed. Our last night was cooler so went to get into bed and subsequently bitten all over my legs and feet. So 3 nights of poor sleep and bites everywhere! Goes to check out to be informed they now charge for parking. Wasn't informed of this at check in, never had to pay here before. Next time I will book elsewhere.

"Good hotel but...."

4
Graham B, Coventry, United Kingdom 27/07/2019

Have used this hotel several times over a 30 year period and must say that this recent incarnation is probably the best. Our superior room was well decorated, clean, well appointed and working air conditioning a god send during the 35C temps. Enjoyed an excellent dinner in the Green Room where service was excellent. Unfortunately breakfast on both mornings was a disorganised fiasco with self service stations badly positioned and quantity of items insufficient to meet demand. It cried out for someone to organise the young members of staff.

"A short Break"

5
nitramyam, Grimsby, United Kingdom 26/07/2019

We stayed two nights at the Lincoln Hotel on this Occasion. We have stayed before and found it most acceptable. Its in a good location and the service, food and staff are very good also it as a Car Park which is a bonus for us.

"Shabby accommodation"

2
vchamb333897, Bromley, United Kingdom 23/07/2019

Great location opposite Lincoln Cathedral, however standard of accommodation poor. Complained about dirty carpet in superior room and moved to standard twin which was marginally better. Having moved, discovered filthy toilet and stains on the inside of bathroom door. Dodgy burnt looking valve to radiator which thankfully was not needed. We requested that the toilet be scrubbed and bleached, to no avail.

"John Reilly"

5
User 22/07/2019

Just had 3 nights at the Lincoln Hotel. A lovely place to stay with great views of the Cathedral and its resident nesting Peregrine Falcons. Staff were very helpful, nothing too much for them and they did everything with a smile. Our room was immaculate on arrival and kept immaculate by the cleaning staff. No more to say except we will definitely be back.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear FzsRed, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Staff needs training"

1
User 21/07/2019

1. Shower/bath was not working properly. The pressure and temperature was not consistent enough. 2. Bought on secret escapes - need to change on their site.. as it was not free parking. Had to pay £5 3. Staff were rude, lack of customer service skills. Every single Breakfast plate were so filthy they had food still on them. Asked member of staff if we could have different plates. They rolled their eyes and tutted. They said it was stained on the plates? Then explain why i could scrape off the filth off. If this actually was the case, then why aren't they investing in buying new 4. Checked out and told receptionist the issues we had to notify her. She couldn't care less and didn't even give an apology. 5. Went to drive out of the car park. To be given the surprise I couldn't get out without putting a PIN number in .. The receptionist was so rude and had lack of common sense to tell me this in the first place when I checked out. Overall this place needs to either have decent staff that can actually do the job right. Also could do with updating the hotel. Very run down

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Ria S, Thank you for taking the time to share some aspects of your recent experience, please accept my apologies for the issues you encountered. Thank you again for your comments. Regards Stephen Marriott General Manager

"Weekend away"

5
Cruzval10, Lancashire 21/07/2019

We stayed here for 2 nights from 19/7/19 -21/7/19 We enjoyed every minute. The hotel is situated facing the cathedral so is central to bars, restaurants and shops.The double room was comfortable with a spacious ensuite bathroom. Breakfast dining is overlooking the cathedral, the food is plentiful and caters for all tastes. I would definitely recommend this hotel.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Cruzval10, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"3 night stay"

3
User 19/07/2019

The hotel has an excellent location, and the superior rooms look out onto the cathedral. Unfortunately during our stay they were rebuilding the ground floor, drilling, and hammering from 8am, not good for a restful holiday, plus we weren't notified at time of booking.. The breakfasts were a disaster, no staff, hot food not refreshed or changed, buffet not kept restocked. in an evening the bar had a very limited stock, all very poor for a hotel of this class .

"2 night stay"

4
Anet52, Staffordshire, United Kingdom 15/07/2019

The hotel staff are very friendly and helpful, our room was spacious, very clean, good shower and very comfortable bed. Good choice for breakfast, as previous guests have said,fabulous view of the cathedral from our room and saw the peregrine falcons, we walked all around the city and had some lovely meals in cafes and restaurants all within walking distance

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Anet52, Thank you for taking the time to review your recent stay at The Lincoln Hotel, I really appreciate your positive comments. I hope you will consider a return visit very soon. Regards Stephen Marriott General Manager

"Great stay"

5
User 15/07/2019

Great stay. Well appointed and maintained. Great location for cathedral quarter and Castle. Cathedral view from balcony was the highlight for my husband, including an evening bell ringing practice and peregrines nesting the the central cathedral tower !

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear sgardi346832, Thank you for your lovely review, I am delighted you had such an enjoyable stay. Thrilled you love our city just as much as we do. We look forward to welcoming you back again soon. Kind regards Stephen Marriott General Manager

"Overnight stay to explore Lincoln"

5
User 12/07/2019

This was our first time staying here but it definately won't be our last, everything about our short stay from start to finish was wonderful, the staff were all very polite, pleasant and extremely helpful, we wished we were staying longer when it was time for us to leave, can't wait to go back.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Dream550364, Thank you for your lovely review, I am so pleased the staff made such a great impression on you and help make your stay even more enjoyable. Please visit again soon. Regards Stephen Marriott General Manager

"Lincoln Hotel"

5
User 10/07/2019

Had an amazing stay at the Lincoln. Room was lovely with a balcony to sit out on. Meal in the restaurant was really nice and good value for money. Staff were very friendly and helpful. Catherald was just across the road.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear nguest743769, Thank you for your lovely review, I am delighted you had such an enjoyable stay. Thrilled you love our city just as much as we do. We look forward to welcoming you back again soon. Kind regards Stephen Marriott General Manager

"Return visit"

5
KimB1988, nottinghamshire 09/07/2019

This was our second stay at The Lincoln hotel and I'm honesty struggling to understand some of the recent, poor reviews. The location of the hotel is fantastic, over looking the cathedral (I'd recommend a room with a balcony) and close to the castle and Steep Hill. Perfect base for exploring the city. Our room backed on to a pretty little garden this visit, lovely to have a patio and outside space. The room wasn't huge but big enough for what we needed and the bed was extremely comfortable (and massive!) Couldn't fault the cleanliness of the room, although woodwork etc could do with a bit of touching up. Food at the hotel was excellent all weekend. We had breakfast brought to our room both mornings so we could eat outside on our terrace. Plenty of choice, good size portions and delicious! The Green room is outstanding and worth a visit. We were surprised to find such a good restaurant in a 3* hotel. The prices are reasonable for such high quality food. All the staff were friendly and polite, they rectified any problems we had efficiently and were always happy to help. Louisa on the lobby bar is one member of staff who stood out to us. She went above and beyond to ensure we had an enjoyable evening in the bar. We look forward to returning and I'd ignore all negative reviews and try this hotel for yourself!

"Could be better"

3
User 08/07/2019

Hotel being renovated, small basic room , comfy bed, peaceful sleep, nice location, breakfast service on first morning was a shambles unfortunately Have had better value for money, room needed a good dusting and was a little dated

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Compass22296084537, Many thanks for sharing your feedback with us, we are currently in the process of relocating our reception desk to the rear entrance and we also have some work to our bathrooms. The work is being carried out with minimal impact to our guests and the working hours of the contractors is daytime only. Please accept my apologies for any issues you encountered at Breakfast, we have recently improved our buffet offering. Thank you once again Stephen Marriott General Manager

"Just right"

5
Roachcard, Cheltenham, United Kingdom 08/07/2019

The hotel is in a lovely situation just next to the cathedral. It's peaceful there, yet gives easy access to walk into town past the cathedral and castle.Very helpful and friendly staff. Great breakfast.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Roachcard, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"1 Night for business"

5
User 04/07/2019

Stayed here for one night on business, Great hotel and Very friendly staff, Louisa behind the bar was a credit to the hotel and kept the customers happy, I couldn't recommend staying her highly enough

"Spot on!"

5
RussBrighouse_UK, Brighouse, UK 03/07/2019

This was our second trip to The Lincoln Hotel. We stayed for two nights in a deluxe room which has a balcony and a great view of the Cathedral. Reception is good and efficient. All the staff we encountered were invariably polite, helpful and friendly. The hotel is clean. The restaurant is excellent (subject to a separate review). The bed in our room was very comfortable and the air conditioning in the room very efficient. A very nice outdoor seating area with waitress service from the bar (if required). Car parking is free, Our second visit was as good as our first a year ago. We would recommend this hotel.

"2 night stay "

4
patmelvw, Northampton, United Kingdom 02/07/2019

The hotel is lovely, the staff are really friendly,the only down side at the moment is that there is a lot of work going on.My husband is disabled and uses a mobility scooter, there is no way into the hotel without steps and we had to keep putting the scooter in and out of the car,this i think shoud have been made clear on booking.I did send an email prior to arriving asking about parking but no one got back to me.That aside we would stay again

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear patmelvw, Many thanks for your positive review, we are all delighted overall you enjoyed your recent stay at the hotel. We have two entrances to the building that are flat surfaces, straight off the rear car park (although if you have stayed in the past 7-days this isn't accessible due to improvement works), our second entrance is at the front of the hotel near our restaurant. I am sorry if the team did not make you aware of this. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Amazed"

5
Clairewhuster, Horley, United Kingdom 01/07/2019

Don't let the odd review put you off. Me and 2 others decided to have a 3 course meal and were served by a lovely young lady called Molly who was able to give us recommendations and kept a smile on our faces and made us laugh non stop throughout our whole meal, for someone so young we were amazed from how professional she was and confident (must say praise is needed) Very impressed by that specific young lady. Our room was lovely (206) apart from just finding a sweet wrapper on the balcony which could've just blown onto. Everything was fab from check in to check out and we will be returning very soon :)

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Clairewhuster, Thank you for your lovely review, I am delighted you had such an enjoyable stay. Thrilled you love our city just as much as we do. We look forward to welcoming you back again soon. Kind regards Stephen Marriott General Manager

"Night Away"

1
User 30/06/2019

What a lovely spot the hotel is in! Lincoln is beautiful. My husband decided to take me away for a night ! Unfortunately the hotel spoilt it! Right from the start waiting for someone to book us in and when they did miserable member as reception staff, we were booked in for dinner bed-and-breakfast we were offered À la cart or the bar restaurant so we chose the À la cart, we went to our room 308 which was Decorated okay carpet was little bit tired but the balcony has not been clean cigarette butts (disgusting) the Hotel to be fair is having work done to update itself, but no excuse for this. I wish I could just stop at my complaining at this but we went to the bar the lady behind was rude we tried to chat to her but it was a one-way conversation but while she was serving us she was having a laugh and a joke with the colleagues behind the bar which we thought was dam rude! We then went into The restaurant to eat good selection on the menu, My husband had the pork dish and it was dry the chips we ordered was a side dish they were disgusting burnt so we sent them back and asked for new ones :/ they came after we had finished eating but would not have been so bad if they were okay :/ nope will add a pic of them we had a bowl full then they first arrived, they were just as bad as the first lot and half the amount! We asked for a bottle of water which was warm and no napkins on any of the tables(you have to ask for them) Breakfast was okay!!!! I have to say the receptionist when booking out was lovely! I did say to her she's the only one that was nice very professional shame about her colleagues! Date we stayed was 29th June 2019.

"Nope, not again "

2
alexbC1422OJ, Louth, United Kingdom 27/06/2019

Really looked forward to a weekend away , alas this was blighted by a wedding that spilled outside for a noisy photo shoot with sparkles late at night. The room needed a proper clean , carpets need replacing in most areas,and the breakfast was very poor. Had to laugh when the table next to us was re set without even cleaning the crumbs off the table. Had a lot better at less money . I did mention the state of the place at the bar when I went for a beer (which was a fair price) , the reply was your not the first or will be the last . Did we complain on checking out? ..... no , would have been pointless as looking at the other reviews (which I wished I'd read before my wife booked) it would have fallen on deaf ears . Management need to get their heads out their backsides and see the place falling apart around them .

"Two contrasting experiences of dining here"

4
Adrian S, Lincoln, United Kingdom 23/06/2019

Recently I had two very different dining experiences here. The first was a week ago when I decided to check out the Sunday carvery offer. Past experience elsewhere and the advice of wise people who know about these things, inclined me to go for the carvery fairly early, around 1pm, rather than leave it late which, I believe, was the right thing to do. I was shown to my seat by a personable young man who asked if I'd like a drink and I duly ordered a glass of wine which turned out to be excellent. There were three meats on the carvery - beef, gammon and turkey. I plumped for the turkey which was excellent. The choice of vegetables was enormous, far more than I could do justice to, but they were all beautifully cooked and delicious. As well as stuffing there was a wide choice of sauces, including proper cranberry sauce which I like with turkey but isn't to be found everywhere. For £12.95 I really thought it was excellent and couldn't fault it. Meeting an old friend who chanced to be on an adjoining table and was as favourably impressed as I was, further enhanced the pleasure of the occasion. Today I returned, but this time for a cup of afternoon tea and a snack which I took in the bar/lounge area. I would have liked a toasted teacake but couldn't have one as thery'd run out. Fair enough, these things happen. I therefore ordered tea with a slice of lemon and a scone with butter. Presently the tea arrived on a tray with a small biscuit and a little jug of milk (why?) but no obvious sign of the lemon I'd ordered. Upon enquiring as to its whereabouts I was told it was in the pot! Thus a fishing expedition with a teaspoon to get it out and into my cup, a more challenging enterprise than I anticipated. After a delay of some minutes the scone finally arrived, scolding hot and accompanied by pots of raspberry jam and cream which I hadn[t ordered - but no sign of the butter which I had. Attempts to catch the eye of a staff member proved fruitless so eventually I went to the bar and ordered some butter which, to be fair, came fairly promptly. By then the scone which, had it been served at room temperature would have been fine, had turned rock hard. I ate it, but was disappointed after the marvellous lunch I'd had there the previous week. I'm sorry to say it wasn't worth the £5 which it cost me. I will say, however, that the staff were very polite and courteous.

"Tired but handy"

3
RamboRoger, London, United Kingdom 23/06/2019

We spent two nights at this ideally located hotel opposite the Cathedral. After having trouble finding the car park we eventually booked in to our rooms which were adequate but could do with an upgrade, particularly the bathrooms. On the plus side the staff were wonderful, particularly the young waitresses in the restaurant who were hardworking, helpful and always had a smile and good word. We had a very good meal in the lounge followed by another in the Green Room. The hotel is well positioned for not only the wonderful Cathedral but the lovely shops etc down Steephill which is very steep. The hotel is clearly in need of an overhaul which would really enhance its reputation and offering to customers. Not sure why potted trees are left to obscure the hotel name.

"Good location but noise from wedding detracted from the stay"

3
EverHopeful806, Germany 23/06/2019

Good location by cathedral, very clean rooms, a little dated in places, adequate breakfast but as no menus you would not know what else was available unless you asked- used to have menus. Noise from wedding RUINED the evening couldn't watch tV in room for thumping and dissent finished until 2318 pm. Don't have room over the breakfast room if a wedding is on. Also the wedding can't hep it but it spills out into other public areas --detracting for other guests. Dont park under the trees unless you want to spend time de-pooping your car from bird droppings. i had more than 20 “bits” to get rid of.

"Oh dear, will not make this mistake again."

2
MrsNS9, Sheffield, United Kingdom 18/06/2019

We're not really keen on leaving a bad review but this place really needs to look at it's standards. We booked a "Deluxe" room months in advance and paid £197 for this, for one night, inc of bed, dinner and breakfast. Firstly there was confusion at check in, when apparently we didn't have a reservation, got that sorted eventually and made our way to the room which was at the end of a corridor with stained carpets that walked with you, dusty bowler hat light shades, and a general smell like a nursing home. We were pretty much disappointed as soon as we opened the door to be honest... It certainly wasn't a "Deluxe" room in our opinion. The paint on the skirting boards and door frames etc was badly chipped, and the furniture was very tired, but the worst thing was the lack of basic cleanliness, I actually found an empty wine bottle from the previous occupants in the corner, there were stains on the outer bed soft furnishings, (I wasn't actually brave enough to look at the mattress, and we slept in joggers and t shirts as weren't convinced the bedding was actually fresh.) The skirting boards, top of tv, mirrors etc were thick with old dust, actually thick enough to write in in some places, and the light fittings were full of dead insects. I could have taken more pictures but frankly I didn't want to look any further... You can expect a basic level of housekeeping in even a £70 a night B+B, but The Lincoln Hotel did not even achieve this, and certainly not for £197. We have to say the bathroom was quite clean, but again, very tired, chipped glass shelf, mouldy silicone seal etc. We did mention the basic lack lack of cleanliness when we went down for dinner, and were told they would have a word with housekeeping, but nothing was done. Dinner was a bit hit and miss. We had to pay extra for some items, including the vegetables to accompany my meal, so the room rate wasn't actually fully inclusive of dinner. We wouldn't have minded so much, but the starters were almost cold, although to be fair the mains and deserts were nice, but not up to the standard they were built up to be, but the waitress was lovely. We don't get away very often, and are used to nice, up market, clean surroundings and fine dining hotels whenever we do manage an overnight escape, and the Lincoln Hotel certainly didn't provide this, and in our opinion, pretends to be something it's not. Never the less, we made the best of what we had, and enjoyed Lincoln itself, but personally we would definately not recommend this hotel. Sorry.

"Good, in need of it's refurb!"

3
Hann2403, Melbourn, United Kingdom 17/06/2019

Stayed here for one night, to be fair it was a little better than ‘average', but I wouldn't class it as ‘very good'. Can't grumble too much for the price at £68 for the night, but some areas are in need of some TLC. The corridors are a bit bleak and musty, could do with brightening up. Rooms are good, but need some touching up here and there. The radiator didn't work, which would have been handy to dry wet shoes underneath (visited on a very rainy day) and the towel rail (despite the warning) didn't get very hot. The shower head had a constant drip which did get a little annoying, but after a couple drinks it was forgotten about. Lastly, there was water left in the kettle from the previous occupant which is a pet hate, this should always been checked by housekeeping. On the bright side, the bed was comfy and the room was big enough for what we needed. Very handy having the iron and ironing board as well as a hairdryer. Staff were friendly, bar staff more so than reception. They we're happy to keep our bags safe for us which was helpful. Would maybe return, but only after improvements are made. Potential to be a really lovely hotel with some love put into it!

"Lovely short break in Lincoln"

5
Joy D, Hungerford, United Kingdom 16/06/2019

Only stayed two nights but this hotel was a great choice as its so close to so many interesting places to visit like the cathedral, castle, bishops palace, steep hill, tourist office, many pubs offering food but the food in the hotel restaurant is fantastic, as good as fine dining anywhere. Our superior room was clean, a little tardy in that the paintwork on the entrance needed redecorating which unfortunately let it down. We overlooked the cathedral and front garden which was fantastic as we saw the resident peregrine flying around. Don't worry the bells stop between the hours of 11 pm to 7am. We would definitely recommend this hotel.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Joy D, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"2nd visit this year"

4
parnic, Barton-upon-Humber, United Kingdom 16/06/2019

Had another one night overnight stay with friends on a travelzoo deal. Hotel is in a great location to access all of Lincoln's attractions and no problem finding a parking space in hotels car park for £5 a night. The rooms are definitely in need of a refurbishment but what brings us back repeatedly is the quality of the food and the friendly staff. We all thoroughly enjoyed our three course meal in the restaurant and breakfast the following morning and every staff member was friendly and helpful. We will definitely return but would love to see some improvements in the bedrooms/bathrooms.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear parnic, Thank you for your lovely review, I am delighted you had such an enjoyable stay. Thrilled you love our city just as much as we do. We look forward to welcoming you back again soon. Kind regards Stephen Marriott General Manager

"Loved everything about Lincoln"

5
User 10/06/2019

We stayed for 3 nights. The hotel was in a great location, as you could walk to anything you wanted to see. 'Steep Hill' is no joke, though! Wear sturdy footwear, take water and take breaks! Parking cost only £5 and was worth much more. The hotel staff were friendly and helpful. Minor thing, but nowadays good WiFi is part of our measurement scale. It was okay, by best to plan only light use and expect it night be a bit slow.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear enthusiasmvaleriep, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Great Location and Breakfast"

4
Smtmark, Banbury 07/06/2019

We stayed for 2 nights (Friday and Saturday) for a visit to Lincoln. The hotel is in need of some redecoration and the furnishings have seen better days but the value for money and overall stay was very good and I'd recommend the hotel to anyone looking for a weekend stay.

"Nightaway"

4
forestAndorra, Sandy, United Kingdom 04/06/2019

Did not have much expectation in staying here but wanted to visit Lincoln. Stayed in a room overlooking the Cathedral the view was stunning. The room was a little cramped but OK. Dinner was fine. The breakfast is one of those awful buffet affairs, if you can cope with that, overall good value on a Dinner Bed and Breakfast package. There is also a lift and the car park is close to the rear entrance. If the weather is fine there is a large seating area at the front overlooking the Cathedral. Shame about the sixties building !

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear forestAndorra, Thank you for your comments, I really appreciate you taking the time to share your feedback. Really pleased that overall you had a nice stay, enjoying your room and evening meal. Please accept my apologies of any issues with Breakfast, I am not sure what date you stayed but we have recently updated our buffet presentation and added some extra items, along with more tables to reduce any waiting time, the feedback on this has been very positive so far. I do hope you will consider staying with us again soon. Regards Stephen Marriott General Manager

"Return visit"

4
Julie A, Winchester, United Kingdom 31/05/2019

This is a hotel we have used many times and we love the position overlooking the cathedral. The staff are lovely, probably specially chosen for their smiles. The bedrooms are adequate and our bathroom had recently been updated. Breakfast is excellent, as is dinner in the Green Room restaurant. Very 1960s, but then that is what it is!

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Julie A, Thank you for returning to the hotel time and time again, we really appreciate your loyalty. So, pleased to read you are always greeted with smiley faces from the team, they're truly a great team to work with. We recently updated breakfast on the back of feedback from this very site and from some of our regular guests, I am pleased you enjoyed the refresh. We look forward to welcoming you back again soon. Regards Stephen Marriott General Manager

"Lovely city break"

4
User 29/05/2019

We booked through “booking .com” and were very pleasantly surprised by this gem of a hotel. Right next to the cathedral with stunning views from the lounge bar, breakfast and dining rooms. This hotel is in a perfect location for sightseeing as the city tour bus can be caught outside the hotel and everywhere else is within easy walking distance. We bought a combined Castle and Cathedral ticket which was well worth the money. The Castle has a lot more to see than we anticipated! The hotel staff were very friendly and our room was very clean and comfortable, a blocked sink was soon rectified by a call to reception. The car park is right next to the hotel with plenty of spaces. All in all I would definitely recommend a stay here.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Summertimeuse, Thank you for your lovely review, I am delighted you had such an enjoyable stay. Thrilled you love our city just as much as we do. We look forward to welcoming you back again soon. Kind regards Stephen Marriott General Manager

"Great for Cathedral and Shops"

4
PlutonP, Bedford, United Kingdom 28/05/2019

Experience only spoilt by our room not being serviced properly. Bathroom had not been cleaned and beds looked as if they had been laid on after being made up. This was reported immediately to reception who arranged for the room to be serviced which was accepted but after a long journey which they were not necessarily aware of we just wanted to relax in our room and had to vacate the room to allow it to be cleaned.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear PlutonP, Thank you for taking a moment to review your recent stay, I'm pleased to read that you enjoyed the Cathedral and local boutique shops. Please accept my apologies for the issues with your room upon arrival, I'm glad the team responded swiftly when you made them aware, however this shouldn't have been required. Regards Stephen Marriott General Manager

"Could be so much better"

3
PETER D, Kingston-upon-Hull, United Kingdom 27/05/2019

Attended hotel as part of a wedding party. Poor service on arrival.Unable to book in until an hour after commencement of wedding due to a breakdown in communication between reception and housekeeping dept.Reception staff unable to reslove the issue which meant we had to book into our room during the celebrations following the wedding. Poor bar service for food and drink prior to wedding due to lack of staff. Poor housekeeping during the day with dirty pots and glasses not collected fro main reception lounge area. Staff appeared to have no guidance from a duty manager or supervisor. The location of the hotel is superb just being across the road from Lincoln Cathedral. Very good food. Cannot understand why the service and rganisation is so poor. Definite staff training issues need addressing.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear PETER D, Many thanks for your comments and taking the time to share them with us. Our guaranteed check in time is 2pm, this allows us the time to clean the rooms as check out for the guests staying the night prior is 11am, it is therefore not always possible to secure an earlier check in. I will be passing on your comments to our Operations Manager Jason, so he may ensure that his team are more efficient when clearing glasses during the day. Regards Stephen Marriott General Manager

"Great views of the cathedral but the room was hot & stuffy"

2
DeanVCook, Norwich, United Kingdom 27/05/2019

The reception was very friendly. The room was hot and stuffy but had great views of the cathedral. The noise outside caused meant we weren't able to sleep. The shower was very hot and not adjustable. The shower tray was dirty. The TV channels didn't function properly. The hotel is tired and needs refurbishing.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear DeanVCook, Thank you for taking the time to share your recent experiences, please accept my apologies for any of the issues you encountered. Regards Stephen Marriott General Manager

"Overnight stay for husbands birthday"

5
Karen K, Sheffield, United Kingdom 23/05/2019

Stayed at the Lincoln hotel for my husbands birthday treat. We have stayed before so knew what to expect. As part of the deal we had a meal in the Green room. The food was excellent and really well presented. The restaurant was busy but service was not too bad considering. We were well looked after and enjoyed our meal. The wine we chose was also very good. Room was good with everything you need. Breakfast was also very varied and nice. Rooms at the front of the hotel overlook the Lincoln Cathedral which is very impressive, we were at the back overlooking the car park but it was fine. A special mention for the girls in the the green room, Steph, Emilia and Gemma who again looked after us very well. Overall a very nice stay in a well established hotel. Would definitely go again

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Karen K, Happy Birthday to your husband, and thank you so much for choosing to celebrate here at The Lincoln Hotel, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"A pleasant sojourn"

5
User 21/05/2019

With 5 friends I booked a table on the 21st May. The service was good, the waitress very attentive and helpful, the food and wine enjoyable. A most agreeable occasion in splendid surroundings. Highly recommended

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear John C, Many thanks for your positive review, I am really please you had an enjoyable meal with us. We look forward to welcoming you back to The Green Room Restaurant very soon. Regards Stephen Marriott General Manager

"3 night Birthday get away"

5
sleepymexican, Warwickshire 20/05/2019

The Lincoln hotel was a great place to stay, the staff were great, the food at the on site restaurant and in the bar was excellent, we had a Deluxe room which had a comfy bed and the in room drinks facilities were generous and replenished daily. Will happily stay there again if we go back to Lincoln.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear sleepymexican, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"excellent very nice"

4
Kevjevan, Coventry, United Kingdom 20/05/2019

The only reason I have given 4 stars instead of 5 is because of the dirty sink which had it be cleaned I would have given 5 stars! Apart from that everything else was perfect. Great polite and helpful staff.. The room was lovely bed was so comfy. I had a cathedral view which I was a bit disappointed as trees blocked some of the view. I thought I would get top floor as I paid for the room with the view. You have to pay £5 to park your car. The breakfast was just wow!!! I have to say best where ever I have been. Piping hot plenty of choices was just great.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Kevjevan, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. I totally understand your 4/5 mark and hope everything is perfect for your next visit. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Water boiling hot, room unclean"

2
User 20/05/2019

Garden room was in a lovely location. However the water was boiling hot, you couldn't have a shower, the toilet water was also the same temperature. We had to traipse upstairs to another room to get showered and washed. Did not think this was acceptable. On check out I was informed that we were really lucky that they were able to give us another room to shower, as they were full with a wedding, I really didn't feel that lucky! Also the bedroom had not been hoovers and the bathroom floor not been cleaned. Must say the meal we had in the green room was excellent one of the best I have ever had!

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Sightseer58287, Thank you for taking the time to share your recent experiences of the hotel, please accept my sincere apologies for the issues you experienced with the water system. This seems like an isolated incident, but we will be exploring this issue further with the onsite maintenance team and a local contractor. I know none of our team would wish to offend you and believe the 'really lucky' comment was misplaced and certainly not malicious. I thank you for commenting positively on the Green Room Restaurant. Once again with apologies Stephen Marriott General Manager

"Avoid At All Cost"

1
User 16/05/2019

Nobody took my complaint seriously on the night - demonstrated by the Duty Manager not bothering to even look at the room, yet alone call me as I had requested or come and check on me when I returned. Supposedly being upgraded - to another room that was cramped, old and tired and I had to move my own bags and control this myself. Also why does an upgrade put something right? Surely it is showing your customers you take their issues seriously that is what would break down the bad feeling. My disappointment then led me to skip breakfast because all I wanted to do was to get out of the hotel to put the experience behind me. I drove and had breakfast down the road in a nice, clean, friendly cafe. Checking out - staff too busy to attend to customers, this shows the value we add to your Hotel.

"well positioned for the cathedral"

4
cristerly, Camberley, United Kingdom 16/05/2019

Difficult to find with one-way streets and roadworks but much better after asking the locals.Nice position for hotel and Steep Streets.Cathedral covered in scaffolding and will be for many years.Hotel dining room and food very good but staff were rushed off their feet because of two large group bookings.Had to ask a couple of times for some service. Room very comfortable and well equipped,buffet breakfast very good.

"Overnight stop"

3
Mary M, Poznan, Poland 15/05/2019

Carpets with no underlay in room were coming away and rippled from floor. Corridors had unpleasant musty smell with staff obviously aware as air fresheners plugged in to mask smell.breakfast could have had more choice for people wanting a continental breakfast.

"Needs a much needed investment"

3
Littleboo1, Bury St. Edmunds, United Kingdom 11/05/2019

Our room was overlooking the car park not a issue as wasn't here to spend time in the room. My main issue was the cleanliness of the room..you could write your name in the dust on the tv unit..to sum up the room could have done with a thorough deep clean!! Other areas of the hotel do need sprucing up. Positive note: lovely huge white fluffy towels and fab location. In its current state I would not pay the full price but would stay again if there was a promotional offer from a well known company.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Littleboo1 Thank you for taking the time to review your recent stay with us, I am pleased to confirm that the hotel is continually investing in both the product and the team. Over the past 18-months we have been focussed on bedroom decoration and enhancements that will be completed by the end of June. Once this is complete work then starts on our new foyer and reception desk and the next phase of bedroom refurbishments. Thank you for your lovely comments about our location. Regards Stephen Marriott General Manager

"Lovely place"

5
Jules I, Lincolnshire, United Kingdom 11/05/2019

What a lovely experience encountered here, place beautiful and clean...beautiful surroundings, lovely food and staff nice and friendly..will stay here again. Only a short distance from Lincoln castle, perfect

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Jules I, Thank you for your lovely review, I am delighted you had such an enjoyable stay. Thrilled you love our city just as much as we do. We look forward to welcoming you back again soon. Kind regards Stephen Marriott General Manager

"Top Location"

4
Villan64, The Royal Town of Sutton Coldfield, United Kingdom 10/05/2019

We spent a night at the Lincoln in April utilising a Virgin Gift Voucher. The room had a small balcony overlooking the Cathedral - perfect but for all the scaffolding due to the work currently being undertaken on the Cathedral. The hotel is in an excellent position close to all the historic attractions and within walking distance of the main shops and waterways at the bottom of the hill. Reception staff were helpful and friendly and we enjoyed a good meal and drinks in the bar - not overly expensive. Only criticism concerned the breakfast. We went for breakfast towards the end of the serving period and there was an issue with items being replenished - eg no fruit juices at all - both food and utensils. This was causing an issue with a number of customers. Overall we would still recommend the hotel.

"Not for business"

2
IanV286, Knutsford 10/05/2019

I need a clean decent sized room with sufficient space to store my bags and work. This was neither. Character and good location do not excuse poor maintenance. The staff were pleasant and the breakfast was good and varied

"The excellent Lincoln Hotel and The Green Room Restaurant"

5
User 09/05/2019

We had our second overnight visit to The Lincoln Hotel last week. As our first visit last year the Hotel was first rate in terms of room, service and breakfast. Four of us ate Dinner at The Green Room Restaurant. The food was excellent and the service provided by Sophie and Steph equally as impressive.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Dream795582, Thank you for returning to the hotel once again, many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel and meal in our Green Room Restaurant. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Superb location and outstanding food"

5
Catkin65, Newbury, United Kingdom 08/05/2019

We booked here on a Travelzoo deal which turned out to be excellent value for money. The hotel is centrally located right next to the Cathedral. Parking is limited and can't be reserved, so try to arrive in good time to get a space although there are public car parks within walking distance. The hotel had overlooked our request for a twin room so when we booked in they upgraded us at no extra charge to a twin garden room which was lovely. It had doors opening out onto a delightful walled garden. We had out own table and chairs on a small patio and free access to the garden with benches (one could have done with a good clean!). The dinner in the evening was really very, very good. Excellent and varied menu with some unusual and delicious options; beautifully presented. We were really impressed!

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Catkin65, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"What a View"

5
862AlanB, Yarm, United Kingdom 08/05/2019

The friendliest hotel we have stayed in for ages. Welcoming, friendly, knowledgeable and helpful staff. Lovely clean bright hotel. First class food in the relaxed atmosphere of the Green Room. Try to get a cathedral view room with a balcony.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear 862AlanB, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Great location"

4
bearsat55, Warwick, United Kingdom 03/05/2019

Stayed overnight in a superior room, with Cathedral view. Warm and friendly welcome from reception staff, very helpful and knowledgeable, great first impression. Decent sized room, with all amenities including a big shower, excellent view of the cathedral. Be aware that the chimes stop at 22.15 but start again at 07.00. Had dinner in the Green Room - outstanding. The menu might not be huge, but there is enough variety to appeal to most people, and some interesting options. Beautiful presented and loved every mouthful. Portions did look small, but could not have managed another mouthful. We were served by Sophie and Steph, who were attentive without annoying us, knew the menu and when we had queries they couldn't answer relating to ingredients went away, spoke to the chef and came back to tell us the answer. Nothing was too much trouble. If I stayed here again I would definitely eat here. Unfortunately the same could not be said for breakfast. The hot dishes were good quality but they were all cold, and the display area that they were in would not have been able to keep them warm for very long - need to put pout less and keep topped up. The cereal selection was very poor with what looked like 3 different containers offering the same oaty type muesli or granola. The organisation left people confused and trying to find things. Juices in different containers spread round the area, but none near the glasses. No milk and sugar on the tables. Such a shame, the only thing that let our stay down

"Great location and food to die for."

4
Bill W, Whitstable, United Kingdom 02/05/2019

Perfectly situated for the Cathedral, Castle and collection of interesting shops. The food in the restaurant is beautifully presented and hits taste buds that we didn't realise we had. Don't park under the trees.

"An adequate, but a little tired, hotel"

3
Greg H, Royal Tunbridge Wells, United Kingdom 01/05/2019

Very central for Lincoln walking sightseeing, next to the Cathedral, which means if you want to sleep in get used to the cathedral bells from 7 a.m. Hotel is in need of some refurbishment, which we're told is in process, although not evident in our room. Might be a bit in need of staff training...

"Two nights in Lincoln"

5
David_south_13, Gosport, United Kingdom 01/05/2019

A mid week two night stay booked Direct - Very Helpful. Dinners and Breakfast meals were excellent Quality, the restaurant staff were friendly and caring likewise were the reception staff who were attentive with regard to giving directions to the crematorium, the reason for our stay. The room was satisfactory but the overall decor could be less oppressive in colour. good car parking. in the centre of Lincoln. We have stayed at the Lincoln hotel before and will probably return.

"A great location and a warm welcome"

4
Shaws54, Maidenhead, United Kingdom 30/04/2019

This was our first visit to Lincoln and the hotel was ideally located for visiting the Cathedral and Castle. Our bedroom was very clean and comfortable and staff were welcoming and friendly. Special mention to Steph in the Green Room restaurant who was particularly helpful on both evenings. Thank you for a very enjoyable stay.

"Nothing Best About This Western."

2
Ian L, Nottingham, United Kingdom 26/04/2019

Our stay here was ruined by a number of things, firstly by not being able to check in until after 4.30pm instead of 2pm because of a run event (7th April) & the road closure to the hotel in which the hotel staff failed to inform us about. This ruined our plans for the day as was hoping to park the car early so we could go off & do our own thing. This hotel is in need of a refurb in some areas.The corridors are very dark & dismall, & lift very old.Room was a standard, small & dark, a bit grubby, mouldy window ,& bathroom. The plumbing was terrible it took a good 5 mins or so for the hot water to come through.The bathroom smelt quite bad also.There is no blackout curtains so got woken up quite early.There was stains ,& holes in the bedding.Tea & coffee was provided. Breakfast cost £17 for the 2 of us , was the worst breakfast ever had in a hotel, because it wasn't replenished often enough so we had to go without some things, which is NOT good enough when paying this price. We was hoping to stay an extra night, but decided against it at this hotel , so went elsewhere instead. When we complained about the check in, staff just said "sorry", no money off, not even free parking for the inconvenience. So basically wouldn't recommend or return.We usually stay in the Premier Inn ,which is much cleaner & modern ,with a good breakfast , free parking, & much friendlier staff.

"Great room. Poor service"

4
User 26/04/2019

Lovely location. Fab room with balcony, just staff weren't great. We had no toilet roll for the second night and when complained they sent 1 up some half an hour later. They also didn't restock the tea and coffee and didn't appear that helpful when they emerged. I don't expect to have to call for toilet roll when we're on a romantic trip

"Don't judge a book......"

5
User 24/04/2019

Much nicer inside, very nice, clean, comfortable room. Staff very welcoming and helpful. Great location for top of town. Excellent mini break, fair price, will try the breakfast next time - deffinatly be back!!

"Enjoyable stay "

4
tangcindy, United Kingdom 21/04/2019

Very good location- close to cathedral and castle. Buffet breakfast very good - plus cathedral view! Double room good but slightly small and little dated, bathroom modern and clean Bring earplugs if you sleep early as there are functions which blare music until midnight which was our only negative Car parking charges £5

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear tangcindy, Thank you for your review, I was delighted you enjoyed your stay overall. I do acknowledge your comments regarding the noise and please accept my apologies if you were disturbed in anyway. Regards Stephen Marriott General Manager

"Great atmosphere and staff"

4
Andy B, Nottingham, United Kingdom 21/04/2019

Been here to stay a few times, the rooms are nice and the bar is well run. The staff are excellent and the breakfasts are super, with hot food coming out all the time. The venue caters for wedding and we have had 2 birthday parties also one in the large room amd one in the small room, which is now a bar area.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Andy B, Thank you for taking the time to review your recent stay and for choosing to return to the hotel again. I was really pleased with your comments and thank you for mentioning the lovely staff. Hopefully we will see you again soon. Regards Stephen Marriott General Manager

"Excellent location"

5
Passenger02532882509, Skegness, United Kingdom 18/04/2019

Excellent base to explore the Cathedral quarter and Lincoln Castle area, excellent transport links to and from the shopping area, bus stop on the door step. The staff extremely friendly and accommodating, rooms clean and comfortable, would highly recommend.

"Time to relax and recharge those bateries"

5
jonjon52, Blackburn, United Kingdom 16/04/2019

This was our second visit this year to the Lincoln Hotel and again we thought it was excellent, We requested a quite room and was given a second floor room with a view of the Cathedral although Church bells might not appeal to everyone we found the chimes calming and appreciated the curfew hours of 10pm -7am Our room was a little on the small size but for 2 people perfectly adequate for us, and we would be happy to use this room again as it was near the back staircase to the reception area. We ate in the Green Room restaurant on one evening, which we would do again, as the food is high end quality and served in a relaxed pace 3 courses in around 2 hours again no point in expecting fast food when everything is cooked to order and has such high standards of presentation plates of food or works of art? I would highly recommend the breakfast area which is one of the best to be found in any hotel very light spacious and with a large range of quality products on offer serving a lot of satisfied customers its noticeable how contended the public appeared on the days we were there.

"Very good hotel"

4
633DianeM633, Stafford, United Kingdom 15/04/2019

Came here for a one night stay yesterday and we stayed in a Delux room which had the most amazing view of the cathedral. We dined in the Green Room last night and we can honestly say it was one of the best meals that we have had. Service by Steph and Adam was great so friendly and fantastic waitress/waiter service. Breakfast was plentiful, room was lovely. reception very helpful and welcoming . Be mindful that you are at the top of a very steep hill to get into town. Would recommend

"The Lincoln Hotel, Lincoln"

3
Chris F, London, United Kingdom 15/04/2019

Location is fantastic. Room was good and clean. Noisy at night from music if a wedding reception is on. Get to breakfast early as we experienced a run out of some cold buffet items. Overall, an enjoyable stay.

"What a view"

4
weekender066, Stratford-upon-Avon, United Kingdom 15/04/2019

Booked 2 nights with Travelzoo, dinner, bed and breakfast. Arrived Friday,paid £5 for all stay, good value. Dinner on both nights wonderful, treated to a glass of fizz each as it was our wedding anniversary. Such lovely service. Live music way too noisy for size of hotel, had to move rooms. Disco only was ok. Bed very comfy, slept well. Charming bells from nearby cathedral, of which we had a fantastic view. Yes shower didn't drain very quick but it was not a problem. Breakfast, well hubby was disappointed no muesli, no plain yogurt on Sunday and hard poached egg. But his eggs Benedict were tasty and my breakfast both mornings were lovely, especially the pastries. All in all a very good, value for money hotel. Just be aware of live music!!

"Excellent meal (xmas do)"

5
alexw5678, Lincoln, United Kingdom 08/04/2019

Although I didn't stay here, I had my xmas works do here back in 2016 and the food is excellent. Staff was very helpful and even laid on a free drink upon arrival. Couldn't fault a thing. Will definitely consider again for future work events.

"Central Position"

4
Hihohugh, Thames Ditton, United Kingdom 08/04/2019

Did a special deal with Secret Escapes for a superior room which had a direct view of the Cathedral. Unfortunately there is building work ongoing on the exterior with scaffolding etc. which is probably why there are special deals. Bathroom had been revamped was clean and had a good shower, heating system a bit antiquated. Three course evening meal was included in price - although smallish portions it was well presented and good overall. Unfortunately the potato galette cake part of our fish dish was uncooked in the middle which we pointed out at the time). Hotel is in a great position with good parking. The exterior architecture is unappealing, the interior is fine. Breakfast very disappointing - luke warm. Go for cold fruits/museli etc. In summary excellent position from which to explore city (and the castle is definitely worth a visit too) excellent value, staff helpful, let down by breakfast, go for cold selection or a specially cooked option.

"Excellent stay "

5
User 06/04/2019

My mother and Auntie stayed here using a virgin experience voucher for two nights whilst visiting. They stayed in room 318 which had a cathedral view from the balcony. We were all very impressed with the standard of the room and the bathroom, very clean and modern with lots of complimentary bits. The reception staff were helpful and polite and nothing was too much of a problem. Breakfast was also very nice with a good selection of food. Just a stones throw from the cathedral, castle and the top of Lincoln shops, pubs and tea rooms. They would love to stay again next time they are visiting.

"Very impressed"

5
chubbygorn, Sheffield, United Kingdom 05/04/2019

I came here with my wife in April 2019 using a ‘Virgin Experience' voucher. I was very impressed with the hotel. It is in an excellent position with stunning views of the cathedral. There is a large & very reasonably priced car park (£5 for 24h) at the rear and the check-in process was very efficient. Our (deluxe) room was tastefully decorated and had all the mod-cons. We only ate breakfast in the hotel but we're very impressed with the quality of food & service. We would definitely consider returning.

"afternoon tea"

5
GardenerBill64, Sheffield, United Kingdom 03/04/2019

Appetising afternoon tea served in the lounge overlooking the cathedral. Plenty of tea, delicious sandwiches and cakes served professionally and in a friendly manner. The lounge is tastefully decorated in a 1970's style, it is spacious and quiet despite it being the location for the hotel reception. We'll return in future to enjoy it once again.

"Afternoon tea at the Lincoln Hotsl"

3
Laurey N, Moulton, null, United Kingdom 01/04/2019

We had booked afternoon tea at the.Lincoln in advance and arrived a little early, we had a.friendly welcome and tea duly arrived, nice selection of savouries and.sweets which were good quality,however we found three of the five jam pots had broken seals and had been used and were served to us,very disappointed to see that these had not been checked before being served to us..These could easily have been contaminated and yet the staff seemed.unconcerned, maybe my background in H and S makes me sensitive but coupled with dirty toilets and.no hand soap in the dispensers I feel.that this hotel needs to raise its game and.quickly too.We paid full price for the tea.

"Business trip"

3
Malcolm S, Atherstone, United Kingdom 01/04/2019

The hotel is situated right opposite the Cathedral in a lovely setting. There is a feeling of 'faded glory' about some areas of the hotel. The fitness room is good although the equipment is a little dated. Breakfast was a disaster as by 9am they had run out of most food and there were no plates or bowls available. Staff are friendly

"Comfortable, good value hotel in a brilliant location"

5
JW1066, Hastings, United Kingdom 31/03/2019

The Lincoln Hotel is located just by the cathedral in a wonderful location. Though much of it is modern, it has real charm and is an attractive environment. The staff were consistently helpful and the breakfast was superb. The room was comfortable, large and well furnished, with everything one could need.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear JW1066, Thank you for your lovely review, I am delighted you had such an enjoyable stay. Thrilled you love our city just as much as we do. We look forward to welcoming you back again soon. Kind regards Stephen Marriott General Manager

"Good location with ample parking"

4
dave14142016, Stockton-on-Tees, United Kingdom 25/03/2019

I always struggle to find a hotel with ample parking in lincoln.first time I have stopped here.very good location.large car park.clean rooms and good buffet breakfast.very good value for money.will stay here again.

"Excellent"

5
MartinApps, Burton on Trent 22/03/2019

Fantastic staff and service. Room spotless and comfy bed. Breakfast was great with lots of choice. Location as good as it gets.The welcome and service from all staff was second to none. A credit to the Hotel.

"Toni"

5
User 15/03/2019

I booked a table for 5 for afternoon tea to celebrate my birthday. The service was excellent and Lauren our server was lovely and helpful. All our dietary needs were catered for and the food was beautiful. Will definitely be visiting again .

"Afternoon tea"

3
taylaboo, Great Yarmouth 14/03/2019

On a visit to Lincoln our son and daughter in law gave us a voucher for afternoon tea at this hotel. We were given roast beef and cheese and pickle sandwiches, scones and cakes with one cup of coffee. It definitely wasn't worth £30 and although we wanted more coffee the staff had disappeared and nobody came to clear the table. Very poor

"Disappointing."

2
Lucymartin99, Derby, United Kingdom 13/03/2019

Rooms are standard. Great location. Good food in the Green Restaurant. Poor breakfast. Hot buffet was cold. Staff were rude and unprofessional. Very disappointing when we are returning customers to The Lincoln Hotel, I am sad to say we will be reluctant to return again due to the poor customer service.

"Great hotel in a fantastic location"

5
SueCoot, Dunstable, United Kingdom 28/02/2019

The staff where friendly, polite and professional from the time we booked in. We had a room over looking the cathedral it was bright and light. Food was very good and there was a good selection. We didn't eat breakfast at the Lincoln as we were out most of the day and there were plenty of places to eat. Wig and Mitre is worth a visit as the food is excellent. We were close to the castle and had a lovely day exploring the area.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear SueCoot, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"TIRED AND DREARY"

2
User 28/02/2019

Left this a few days, distance lends enchantment, o no it doesn't. A late 20th century modern box albeit in a great location, soulless, characterless and well well overdue a makeover. Our room a superior one (only because of the view) had chipped doors chipped paintwork and a table with its formica covering on one edge long lost. In a nutshell tatty and tired. I forgot, an ironing board that looked rather lost and homeless. On to the breakfast, mentioned by many I discovered after the event (we unusually for us did not research before hand). Possibly the worst black pudding known to man, too thin, dry and concretey, get there early to avoid the drying out syndrome for the rest of the cooked meal. What hotel charges for its' own car park ? The website says £5 per day but actually charged at £5 for your stay. The staff were lovely, willing, helpful and friendly. We will not be returning and nor we subsequently discovered have any of our friends friends who have stayed here in the past, pity we weren't forewarned

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Bob W, Thank you for taking the time to offer your feedback on your recent stay. I was disappointed to learn that you weren't a fan of the exterior of the hotel and for the service issues you encountered during breakfast, please accept my apologies for these. We will continue to work hard and improve. I would like to thank you for your lovely comments relating to the team, I am pleased to read you found them lovely, willing, helfpul and friendly. Once again with apologies Stephen Marriott General Manager

"Overnight stay"

4
MRF6564, York, United Kingdom 27/02/2019

We called here to ask about availability for that night I was told it would be £113 for B&B when I mentioned that a well known booking site had a night there for £71.20 I was asked if I wanted them to ask the manager if they would honour this rate, I was told that the site had a discount of 20% and yes they could honour it but breakfast would be extra. This was fine but it was the manner in which it was told, I was made to feel that I should not have asked in the first place, and I am pretty sure that I saw a notice saying that there would honour any booking site close to the reception area. Our room had a side view, was a reasonable size with a over the bath shower, (which we could not get to work) The bath was on the small side, I am small and even I couldn't lie down in it, but plenty of hot water and fluffy towels. Complimentary water was a nice touch, good selection of teas and coffee. We arrived for breakfast just before 9am waited a while to be seated, there was not a lot left, I had cereal with some mandarin oranges and prunes, you did your own toast, tea and coffee were good, my partner had a cooked breakfast he said it was good but not a lot left, our fault maybe we should have gone down to breakfast sooner. The location of this hotel is great right opposite the Cathedral (bells stop ring at 10pm and start again around 7am) you have to pay £5 for parking at this hotel which we have not encountered before, however we asked if we could leave the car there for a couple of hours after we checked out, I was told that this was not a problem, you are given a code to get out of the car park. Overall I would recommend a stay here despite of what I have said, I have tried to be honest with my review. A fabulous location, nice clean hotel, however would have been nice to be welcomed better and not feel like you are just a number.

"Comfortable stay"

4
Vacation42542697514, Coventry, United Kingdom 25/02/2019

We enjoyed our little stay in Lincoln its right opposite the beautiful cathedral. Thw town centre is about a 10 minute walk down steep hill which is ok going down but coming back up its hard work. There are lots of nice pubs around and a good choice of shops.

"Friendly and close to Castle and Cathederal"

4
Trevor L, Milton Keynes, United Kingdom 07/02/2019

The staff were friendly and helpful and the room was clean, well equipped and serviced appropriately. The Nespresso machine was a nice touch but it is necessary to bring your own pods as though supplied by the hotel leave much to be desired. Restaurant food is good apart from an absence of salads and green vegetables.

"Lovely Lincoln"

4
Cate D, Norwich, United Kingdom 02/02/2019

Firstly we loved Lincoln. What an attractive place. The hotel is very close to the shops, restaurants etc. We had a lovely room with a view of the cathedral. The bed was comfortable, shower nice and powerful, great space and very clean. Lots of parking. The only downside was breakfast. It was included in our booking but wish we had ventured out to find somewhere in the city to have breakfast. Everything had sat out far too long and was pretty inedible. Coffee was nice although I had to ask for more as the self service coffee pot was empty. I would stay again.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Cate D, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. I note your comments regarding breakfast, please accept my apologies for this. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Great location"

4
solihullgem, Birmingham, United Kingdom 29/01/2019

You can't fault the location of this hotel - literally right next to the cathedral. We booked dinner bed and breakfast in January on a special deal through Travelzoo and it was good value for money. The bedroom was a decent size, with a comfortable bed and heating we could adjust ourselves. However, the ensuite was very chilly - no heating or heated towel rail and cold air coming through the extract. The duty manager did her best by providing an electric radiator but the flex didn't reach into the bathroom so was of limited help. We did report the shower as the water was scalding and couldn't be adjusted, but there was a bath also so we were able to use that. Dinner was well cooked. The service was rather slow but we weren't in a hurry.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear solihullgem, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"No problems"

5
peterakaflynn, Carshalton, United Kingdom 29/01/2019

Booking this hotel was a last minute decision as myself and my wife were in Lincoln and decided to stay the night. We were not disappointed. The staff were friendly, reception and bar staff. The room was clean, with tea & coffee making facilities provided. Also complementary bottles of water were provided. Some rooms overlook the cathedral but ours overlooked the car park, which considering the last minute decision to book this hotel, we can't complain. The hotel provides breakfast, but we didn't book this or partake in breakfast. There is parking at the hotel, but there is a charge of £5.00. Overall we have no complaints.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear peterakaflynn, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Great Location but ?"

3
Shardlo, Derby, United Kingdom 26/01/2019

Booked through Booking.com, non refundable with breakfast. On check in receptionist said you only have room rate do you want breakfast (extra) , had to get confirmation on phone to show but was disgruntled that we had breakfast ! ( ok a mistake by them). Room fine with a great view of the Minster but wouldn't expect to have last occupants rubbish in the bin !! No mirror in bedroom for my wife to do hair etc (Room 232). Generally quite a cold Hotel but ok. On checkout again tried to charge for breakfast !!!! Surely not twice !! Breakfast was ok , fantastic location for Minster, Castle and nice restaurants/bars just need to be a bit more professional.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Shadlo, Thank you for taking the time to review your recent stay, please accept my apologies regarding the confusion over the breakfast charge. We have a direct link with Booking.com so this type of issue should not occur. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Fabulous Stay 5*"

5
User 24/01/2019

Stayed here for one night, and would 100% recommend to anyone else. Great Location, great views and great rooms. Adam is an absolute asset to this hotel, welcoming and would always go that extra mile.

"Overnight stay at The Lincoln Hotel"

4
Lorraine K, Ossett 23/01/2019

I stayed for one night at the hotel with my husband. We had a garden view room. Nice room but didn't make any use of the garden seating area as it was so cold. There was a private function happening at the hotel whilst we were there. Pretty noisy in the bar area but we had no disturbance in our room. It's a good location for the Cathedral and castle with a few individual shops, cafe's and bars. We would stay here again.

"Good Stay"

4
Graham B, Herts 22/01/2019

Stayed for 2 nights and completely satisfied. Had Cathedral view room which was well appointed - comfy beds and good bathroom. Breakfasts very good. Did not use restaurant as far too many other options in Lincoln itself. Biggest benefit was onsite parking - costs £5 but that is money well spent. Would use again. All staff very helpful and friendly.

"Convenient hotel in Lincoln"

4
User 20/01/2019

We stayed here for a weekend break booked via TravelZoo. The hotel is quite odd architectually and has probably seen better days but it was great for an inexpensive short break. The front of the hotel looks straight onto Lincoln Cathedral and the castle is just a short walk away. Not far from some decent pubs and restaurants. We enjoyed BeerHeadz along Eastgate for craft beers if that's your thing. It's a short walk to Steep Hill which takes you into the main part of the city for shops, train and bus station. We didn't drink in the hotel bar but the self service breakfast was plentiful. The only downside being the bizarre decision to heat the plates to a temperature that nearly requires oven gloves to pick them up. Staff were friendly, check in and check out efficient and the car park appeared to be free, despite some info that we would be charged per night. We'd certainly stay again if in Lincoln.

"Post Christmas chill out "

5
gailh873, York, United Kingdom 16/01/2019

Reception lady very friendly and helpful. We upgraded our room for a small cost. We enjoyed the stay Bed was really comfortable and breakfast was self service and good value for the money. The view from our room was directly on to the cathedral. We ate in the hotel resteraunt which was top class. Car park fee was waivered. I would most definitely go back again.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear gailh873, Thank you for your positive review, delighted we were able to help you unwind and relax after a hectic Christmas. We hope to welcome you back to The Lincoln Hotel very soon. Regards Stephen Marriott General Manager

"Delightful well situated hotel"

5
Mike J, Chepstow, United Kingdom 16/01/2019

We stayed in this hotel and found the staff incredibly friendly and helpful in all areas. The excellent well trained local staff were like a breath of fresh air. Top marks to Management and its delightful employees. We could not fault this hotel. The politicians who forecast “après moi le deluge” if we leave the EU and won't let us leave should come to Lincoln and look and learn The Lincoln Hotel is in a wonderful location in a quiet area but well within walking distance of the sights and with a lovely view of the Cathedral. This spacious hotel is well maintained and rooms were extremely comfortable and compact but well designed to accommodate all your bits and pieces and guess what even the towel rail was hot how unusual is that! The breakfast is excellent with lots to choose from with vegetarian options and served by very pleasant and accommodating staff. Giving what if offers this hotel is extremely good value for money.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Mike J, Thank you so much for your lovely review, I'm delighted you enjoyed you rteim with us and made time to discover what Lincoln has to offer. Look forward to welcoming you back to the hotel again soon. Regards Stephen Marriott General Manager

"Fantastic New Year's Eve"

5
User 13/01/2019

Attended the new years eve function at this hotel and thoroughly enjoyed it, there was 6 of us in total. The staff were attentive and friendly, the champagne cocktails were excellent and the food was to die for! Band were a little louder than some would expect but still a good night Had! Can't wait to re book for this New Year's! Keep it up Team Lincoln!

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Walters1989, Thank you so much for your lovely review, absolutely thrilled you and your party had a great night on NYE. We have already signed up a new act for this year that promises to be a fantastic night. I hope to welcome you back to the hotel very soon. Regards Stephen Marriott General Manager

"Great stay! "

5
TaylorFrank, Surrey, United Kingdom 08/01/2019

I have overlooked this hotel for years; always thinking it was a bit of an odd building opposite the beautiful cathedral! However, we stayed last Saturday evening as we had a party to go to in Lincoln. Check in was easy, pleasant - done & dusted within a minute! Room was clean with a balcony - comfy bed, great water pressure for a shower - nothing to complain about at all! Breakfast was seamless - lovely staff & a surprisingly fabulous selection of “everything” quite literally! Check out - very quick, very polite & friendly......10/10 to this hotel for everything! Would definitely recommend & stay again! Thank you!

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear TaylorFrank, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Wife's 60th birthday lunch"

5
User 08/01/2019

I had 21 friends and family booked in for Sunday 6 June 2019. The Cathedral Suite was all set up and a large table laid for us. Guests were impressed with how the table was set. We had the room to ourselves due to the time of year! The waiting staff were excellent and allowed us to bring in cakes and balloons. Their service was excellent throughout the day and there was Bowie music playing. The food was superb and everyone commented on the quality and presentation. A big thanks to all the staff, not forgetting those behind the scenes, for making us welcome and making it a special day. We will certainly be back soon!

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear nogger1, Many thanks for your positive review, we are all delighted you enjoyed your lunch event at the hotel recently, thank you for choosing us as the venue to host these celebrations. We look forward to welcoming you back to The Lincoln Hotel very soon. Regards Stephen Marriott General Manager

"Extremly good location top of the hill near the. Cathedral"

4
Topicalcat, Hinckley, United Kingdom 07/01/2019

Great location, also on a bus route if you can not face the climb back up the hill. Prices reasonable and rooms nice an quiet. Most rooms have a view of the Cathedral. Staff excellant We did not eat in so can not comment on the Restaurant. Plenty of places to eat in the Cathedral quarter only 5- 10 minutes away. They have a secure carpark but do charge £5 a night. A hotel I would go back to.

"Much improved."

5
User 07/01/2019

After a disappointing Boxing Day lunch at The Lincoln Hotel, we have been back twice since with friends and had an excellent meal, both times with attentive service. Will continue to visit. Very enjoyable.

"Tired"

3
BiznessTravel, England, UK 05/01/2019

Stayed here over the New Year, having previously been on business many years ago.nothing has changed and the whole complex looks and feels tired, in need of a make over. Rooms are dark and dingy - our shower was boiling hot and uncontrolable - reported to receoption but no change. Breakfast is a self service system. OK but liitle choice of cereal. Coffee, from a pot, was undrinkable.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear BiznessTravel, Thank you for your review, please rest assured that we are continually investing in the hotel and during 2018 we completed an enhancement program in 30 of our bedrooms, this investment will continue throughout 2019. Thank you once again for your feedback. Regards Stephen Marriott General Manager

"Seeing in the New Year in style"

5
User 01/01/2019

My BF and I saw in the new year with a group of friends at The Lincoln Hotel, the band were awesome and the DJ was lots of fun. We had the taster menu which was really great food, all the courses looked wonderful. The waiting staff were attentive but not overly formal, the perfect blend. Great atmosphere and surroundings, having the Cathedral as the backdrop was the icing on the cake.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear liveyourlife69, Thank you for your lovely review, I am delighted you had such an enjoyable time seeing in the new year with us. We look forward to welcoming you back again soon. Kind regards Stephen Marriott General Manager

"Location, Location, Location."

3
Eric R, Carlisle, United Kingdom 30/12/2018

What could be nicer than enjoying breakfast overlooking the magnificent Lincoln Cathedral? The hotel is literally across the road from the Cathedral and in a fantastic location for exploring the old part of the City. The serve yourself buffet breakfast was a bit of a free for all, but in fairness the hotel was also catering for a wedding party. However, the breakfast was good, with a wide choice on display. Our room was small, with a small bed, shabby brown worn carpets and a scruffy bath with the enamel peeling. We were overlooked by rooms directly opposite, and we were left with no option other than close our curtains. Net curtains would have solved the problem and given us some day time light. Our room was near the lift on the second floor and we were conscious of the associated sound. This all sounds like a bit of a grump and there are certainly obvious things that would have made our room much more presentable. However, the staff were welcoming, and the location sold us on a wonderful visit to this beautiful city.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Eric R, Thank you for taking the time to review your stay, we appreciate all feedback in order improve our service. I would like to offer my sincerest apologies for the inconvenience caused to you during your stay, it is clear from your feedback that we have not met your expectations during your stay. I am pleased that the team were welcoming and helpful throughout your stay. Kind regards Stephen Marriott General Manager

"Depressing and dirty"

1
LynnMcGregor, Glasgow, United Kingdom 30/12/2018

I've never had to write a bad review like this however came to Lincoln yesterday for 3 nights for new year and stayed at the Lincoln - my partner made the booking and thought he had booked a family room- we have since been informed by hotel manager he had booked a small double intended for single occupancy- my partner is adamant that's not the case however on arrival we were put into a tiny room with a double bed and no room to move - I spoke to Robin at reception who was a delight and she moved us to a double room which still very small but bigger at least than previous- there was no wardrobe, instead coat hangers on the wall next to bed as per picture attached- I then went for shower and to my disgust saw hairs in bath, few scattered on floor and dust and hair round door edge and door stop as pictured, the towelling blind I'm sure used to be duck egg colour? However so dirty was now a tinge of brown. The toilet pan lid fixtures had a black hair on one side and a brown mark on other...both windows in bathroom were also filthy and looked like never cleaned- I rinsed out bath and went for shower using shower mat provided, it was sore on my feet and lumpy so when I removed it a few of the suckers ripped off and stuck to bath - I called reception and spoke to Robin who was again very nice saying would speak to manager and get back to us. The manager called the room and unfortunately didn't get his name but was very uninterested and quite arrogant- I was polite explaining the problem and he said we had not originally booked a standard double therefore would need to move back to small double on Monday night as no availability- that was his response to the dirty bathroom... I then said that was unacceptable and would be checking out in morning- he just said “fine” - I then requested a refund to which he said yes but not for the night we stayed to which I agreed however wanted a reduction in rate due to how dirty bathroom was- he just said you're already getting a discount as you only booked small double and also only entitled to one breakfast so you're in bigger room and getting two breakfasts- fair point but his attitude was unprofessional and so uninterested- he actually didn't sound phased or surprised at cleanliness issue- I have never stayed at best western before and certainly wouldn't again- we have now booked into holiday inn which slightly cheaper, spotlessly clean and on waterfront with bars and restaurants- far better option for those considering a visit to Lincoln oh and huge king room too!

"Fantastic for gluten free "

5
V2591UBjennyc, Wigan, United Kingdom 30/12/2018

My partner and I recently stayed at the Lincoln Hotel in a standard double room. The room was very clean and had a fantastic power shower. The staff were extremely friendly and helpful. Parking was £5 for the one night stay, which was very good for city centre parking. We ordered breakfast with the room and there was lots of choice on the buffet. I had informed the reception staff the night before of my gluten intolerance and in the morning the waitress asked for my breakfast order. I was pleasantly surprised that I could have a full breakfast with gluten free sausages and toast. My breakfast was served straight from the kitchen to prevent cross contamination. Excellent service.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear V2591UBjennc, Thank you for your lovely review, I am delighted you had such an enjoyable stay. We look forward to welcoming you back again soon. Kind regards Stephen Marriott General Manager

"Embarrassing Christmas Day Blunder At "The Lincoln Hotel""

1
paulineflavill, Newark-on-Trent, United Kingdom 30/12/2018

I rang this Hotel Christmas Eve to ask if we could go in for a drink on Christmas Day as we were non resident. We were told "Of course you can and would be very welcome as long as you don"t want food , which I understood " My husband and I arrived, got sat down at a table, and I went to the bar to order a drink. I was told we would have to leave the Hotel as we were not resident and would not be served, I explained I had rang and told we were welcome to have a drink, the barmaid was not at all friendly and kept telling me you have to leave. This was very embarrassing, there was plenty of free tables and no one waiting to be served. I really feel that they could have let us stay for one drink and explained that we had been given the wrong information. I later rang the Hotel and spoke to the Manager who was on duty and I have to say he was not one bit interested in what I had to say. So beware folks this is not the service you would expect from a Hotel in the heart of Lincoln even if it was Christmas Day, thinking about it maybe that"s why it wasn't as busy as it should have been.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear paulineflavill, Thank you for taking a moment to share your feedback. Having looked into this, the error was made by a member of our team that you spoke to on Christmas Eve. We were catering for over 160 guests for Christmas Day Lunch that had all pre-booked with us and our full attention has to be on those guests, we do not allow non booked guests on Christmas Day. My apologies that you were not informed properly when you first enquired. Regards Stephen Marriott Genereal Manager

"Christmas day dinner!"

5
BigSteve023, Sheffield, United Kingdom 27/12/2018

Visited the lincoln hotel on christmas day and what a brilliant experience. The waiting staff were very friendly and the food was brilliant. I would have no hesitations about booking again next year. Thank you lincoln hotel!

"Traditional Dinner Dance & overnight"

5
Steeletheshow, Sheffield, United Kingdom 27/12/2018

There were about 100 of us who attended the works Xmas Do, we had a great time. Atmosphere was lively, food was good, just as you'd expect for Christmas Faye. We all had a brilliant time. Decided to book a room as I'm based a distance away from the hotel, lovel room, clean, everything you could ask for not that we got to use it much. Breakfast hit the spot aswell, set me up for the day. Great hotel and party

"Awful restaurant experience"

1
Fabregasuk, London, United Kingdom 26/12/2018

Where to begin and end. About a third of the stated ingredients from the set menu were missing. The pork was mainly fat. The veggies were miserly with 2 cauliflower florets for 6 people and about 3 sprouts in total. Wine took ages. Bread stale. No table clearance, we had the gravy from the mains next to the custard from dessert and they were next to the plates we'd stacked ourselves. The glossy menu had promised: “an ideal get together without the washing up”. With the table creaking from uneaten food, cracker debris and remnants of the main course lingering with the desserts, we felt about five minutes away from having to put on the marigolds. Waitress was full of attitude and dealt unprofessionally following polite complaints, banging stuff around, eye-rolling, huffing and puffing. If she'd had a dagger, we'd all have been dead. We had to ask for absolutely everything, from teaspoons to milk to the coffee (we'd already paid for). The issues with this place were blamed on staff shortages, but in reality when it's as serious as this, it always starts at the top. To top it off, the mince pies “were finished” according to Ms Daggers, but a manager miraculously found some for us (and another table who appeared to be having difficulty. I see yet another table has also left a highly accurate review from today). We all appreciate the constraints of mass catering and the challenges of staff shortages but nothing excuses food and service this poor. The hotel manager needs to intervene as there is something clearly wrong in this kitchen. A manager did take this on board and offered discounts which were appreciated. The menu promised: “an exquisite lunch...where the spirit of Christmas is upon you from the moment you arrive... fabulous food with relaxed elegant surroundings”. This certainly describes a lovely restaurant experience. Just not this one. Avoid.

"Boxing Day disappoints"

3
Jinny S, Lincoln, England, United Kingdom 26/12/2018

We chose to have our family Boxing Day lunch here, we will not return. The main course consisted of two small roast potatoes (would not make a whole one) left in the oven too long, one dish of vegetables between 5 that contained approximately one carrot chopped up, one cauliflower floret and a Brussels sprout, the rest was mange toute. The cheese plate after had biscuits that Lord Nelson would have been proud of, they had no taste, the cheese was dried out and the plum bread looked as though it had been hacked off with a butter knife. We ordered coffee, after requesting a clean cup there was insufficient coffee to serve us all. The amount of money charged for the meal was not excessive in ordinary circumstances but it was for this extremely disappointing affair

"Disappointed with Christmas dinner dance. Beware if booking a function with food"

1
535LisaB, Lincoln, United Kingdom 23/12/2018

We have had our Christmas dinner dance for 3 years at the Lincoln Hotel, but this will be our last year! Arrived for pre dinner drinks and spent most of that time not socialising but queuing at the bar as there was only one member of staff on! Who to be fair was doing her best but surely management are aware of expected guests and should plan accordingly! We were shouted through for the meal at 7:30pm but had to ask several times where it was as it too over 50 mins for starters to arrive! The salmon and mousse was lovely and I eagerly anticipated my beef main. It took a further 40 minutes to arrive with others receiving turkey earlier and waiting for others to arrive. The beef was dry like it had been precooked and reheated or left under a warming light for the afternoon , we waited what seemed like an eternity for the vegetables to arrive only to find the cauliflower undercooked ( not al dente) that you couldn't get a knife through it! The gravy arrived mid meal and no offer of condiments. When my friend commented to me what happened to this place, no one has even asked if our meal is ok? The waitress stopped serving a colleague and rudely responded are you having a dig at me! Slammed my colleagues meal down and went on at the top of her voice how she was doing her best and we are out of order!! Great customer service training...... our party organisers were naturally aghast and went to complain about the food and service to the operations manger who responded no one else has complained so he wasn't going to do anything. Dessert was dry and lack lustre , I waited for cream only to be curtly told there isn't any, that's what dessert is! No offer to get some the kitchen... in previous years the tables have been decorated with party hats etc but these were missing along with coffee and a mint which was now self service cafe style. We didn't complete our meal until almost 10pm which was never the case in previous years which is why we booked for this year. I don't know what has happened at the Lincoln Hotel regarding food and customer service, but we will go elsewhere next year ( which I'm sure many others will too) I would also seriously consider other establishments when booking a business function, family celebration or wedding at the Lincoln Hotel

"Not a patch on Christmas 2017"

2
Charles Stewart L, Lincoln, United Kingdom 19/12/2018

Our second year having our Christmas get together and a big disappointment compared to last year. We arrived for pre-dinner drinks and waited quite a while to get drinks as only one person on the bar. The starter was OK but the main course was poor the Beef was not great with the Veg taking a while to come out and the Roast Parsnips came out when we were halfway through our meal. No sign of Horseradish, Mustard or cranberry sauce for those having Turkey. The desserts were poor and no sign of Cream or Ice cream to go with the Chocolate Tart or Profiteroles. Coffee last year served at the Table, this year help yourself next to the Bar. Will have to think seriously about returning if the function is booked for this venue next year

"Would Not Stay Here Again"

2
lorrainek1611, Cranbrook, United Kingdom 19/12/2018

We chose this hotel due to the proximity to the cathedral; we were attending Handel's Messiah on the Saturday evening and decided to treat ourselves with an upgrade to a "deluxe room" with cathedral view - £382 for 2 nights. However, the bed was sub-standard with a poor mattress and a mattress topper covered in a plastic sheet! We hardly slept the first night and had to sleep during Saturday afternoon which obviously impacted on our weekend. When we discussed this with the duty manager he offered to rectify this by offering a reduction in the room rate but when we checked out a day later this was refused! They told us that the manager would contact us and they would cancel our drinks bill. However, Mr Marriott, the manager has still made no effort to contact us despite us being assured he would contact us the following day (Monday). Now, four weeks later, despite a chasing email and one to Best Western also, we have heard nothing. Disappointing customer service.

"Disappointing "

3
Hallcyon, Tamworth, United Kingdom 17/12/2018

Wishing to be close to amenities in Lincoln for my wife's birthday celebration, we selected The Lincoln Hotel, close the the Cathedral, Castle and the Old Town. Arriving slightly earlier than the 2pm check-in the lady on reception was very helpful, but couldn't check us in. After some shopping we returned and made our way to our very basic room. The bed wasn't assembled properly with the base out of line. There was rubbish on the floor in the bathroom and the room and corridor approaching it absolutely stank of disinfectant. Not pleasant. After a very poorly serviced meal in The Green Room restaurant on Sunday evening, we then presented for breakfast on Monday morning. We had to wait for 5 minutes before a flustered waitress, carrying some greasy pans checked our names and pointed us to a table. The table was not laid up and had the residual milk jug from an earlier breakfast. This was not changed or replenished and we had to ask for a second place setting. While we had been waiting to be seated we'd witnessed several people waiting around in the self-service breakfast buffet area. When we made our own way over there to get breakfast there were no eggs available and only a couple of ropey tomatoes. For such a prime location hotel, this has been a very disappointing experience, and frankly, well overpriced to boot.

"Fab location "

4
Lou Lou B, Leeds 12/12/2018

70s style hotel located opposite the cathedral. Limited on sight parking. Lovely rooms with comfortable beds. Ideal hotel for getting out exploring the olde world shops on the cobbled streets . We ate in the hotel restaurant as part of our package. Despite booking a table on arrival at reception there was no record of us doing so in the restaurant, but fortunately they managed to squeeze us in. The food was ok, not exactly 5?star quality, and my friends sweet potato gnocchi was the strangest thing , not like anything I've ever seen . Slept really well, you do hear the cathedral bells , however I don't think it's an hourly thing . Breakfast was self service with a reasonable choice available. Would definitely stay here again.

"Back to Basics"

3
759hbf, Caythorpe, United Kingdom 12/12/2018

Party of 3 of us went today for Christmas Lunch. We were seated in the Green Room? along with two other tables. A pleasant waitress took our orders. Starters were Soup and Smoked Trout Mousse. We had to ask for bread rolls to be brought. One arrived for the soup, with no butter. By the time the butter had arrived, my mother- in- laws roll and soup had been eaten. The soup I am told tasted good. The Trout Mousse, lacked any substance,with very little evidence of any Smoked Trout. it should have also been offered with brown bread or a bread roll. We all ate Turkey for our main course. it is nearly Christmas after all ! Small portions, a half of one pig- in- blanket each, two small roast potatoes and a veg dish designed for one to feed three. We had to ask for Cranberry Sauce. The whole meal not very hot, presumably because it had been brought in from the kitchen which is situated at the other end of the hotel on an un-heated trolley. The table of 9 next to us also had to ask for bread roll's and the vegetables they brought only fed 4 of them, they were not too pleased either. There is a clear need for some basic training in food service to be had here. Bread roll's with soup-Cranberry with Turkey...need I say more. Puddings, nothing to write home about, tiny portion of Christmas Pud' very little sauce with it. I believe other 2 guests had Lemon Posset? Said it reminded them of Angel Delight. Sadly, We were not very impressed, despite this hotels wonderful location opposite the Cathedral.

"A good night's sleep"

3
hunslet49, Lichfield, United Kingdom 12/12/2018

What more can you ask for than a good night's sleep? I only stayed the one night and am pleased to report that I slept really well. The hotel is in an ideal place for the Cathedral and Castle but if you are going to do some serious shopping you'll have to get used to going up and down Steep Hill. My room was a decent size, clean, very quiet and had a comfortable bed. The bath looked like it had seen better days but the shower was excellent. I find that many hotel showers are so underpowered you hardly get wet – not the case here. I didn't bother eating in the hotel as the main restaurant didn't appeal to me - I really didn't fancy a romantic dining experience on my own. And then there's Bar '67 which seems to be at the other end of the spectrum. That wouldn't have appealed to me even in 1967 On the downside the lighting on the stairs is a bit weak and I do resent having to pay £5 for the parking. I didn't see anything about a charge for the parking on any of the information that I read about the hotel. Oh well, it's three stars for a reason.

"Back again"

5
Bumpking, East Yorkshire 11/12/2018

Nice hotel. Room was clean. Had everything we wanted. Breakfast good. Very nice atmosphere. Coffee was expensive but that's hotel prices. Close to town but there is a steep hill. There is a small bus though that goes from cathedral.

"Mid week break"

5
User 11/12/2018

We were greeted with a warm friendly welcome after a 2 hour journey. Our room was clean and the bed was SO comfortable. We had a room with a view of the cathedral which was worth a million pounds, just beautiful especially lit up at night. All the staff were helpful, informative, friendly and polite. We'd definitely return.

"Laughable excuse of a hotel"

1
lucyloo398, Cambridgeshire, United Kingdom 07/12/2018

I stayed at at The Lincoln Hotel for a weekend getaway, and I really wish I hadn't... So much about this hotel was disappointing, here's a list for you to put it into perspective: 1. The rooms were dirty, they looked like they hadn't been given a good clean in years. 2. The staff looked like they would rather be anywhere else than at work, they were also unfriendly and unwelcoming. 3. The food was very overpriced and really average, served on dirty plates too. 4. I'm not sure if they even have a manager there, if they do then they don't do a very good job as the entire place seems like an episode of faulty towers! Some advice for those looking for a nice weekend away in Lincoln, stay somewhere else!

"City break"

5
User 05/12/2018

Lovely hotel right next to the Cathedral. Staff very friendly and helpful. Quiet nice rooms. Dinner menu exceptional, best dinners I have had in a British Hotel. Reasonable bar prices. Excellent breakfast. Good for Gluton Free. Tip. Lincoln is on very steep hill, good bus service to the door

"Birthday break"

5
Angela M, Dudley, United Kingdom 03/12/2018

Just returned from a wonderful overnight stay for my birthday and won't hesitate to return.location amazing right by the beautiful cathedral,our room was lovely and our evening meal in the green room was perfect,wonderful 3 courses ..the breakfast too was great with so much to offer.we parked free at the hotel and walked everywhere,even up and down Steep Hill several times...definitely deserves its name as the return journey is leg punishing but worth it.Thank you to all the lovely staff especially the lovely Midlands girl on reception who was one if the most welcoming people we have met in a long time. Your staff are a credit to you .

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Angela M, Thank you for taking the time to share your feedback from your recent birthday break, I am absolutely delighted you had an enjoyable stay. We look forward to welcoming you back again in the near future. Kind regards Stephen Marriott General Manager

"Great location for sight seeing"

5
User 03/12/2018

This hotel is situated overlooking the Catherdal, it is also close to the Castle and historic centre so a great place to be based for sight seeing. Our twin room was clean, comfortable and modern. Staff were very helpful. The restaurant also offers good quality food

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear dianne364, Thank you for your lovely review, I am delighted you had such an enjoyable stay. Thrilled you love our city just as much as we do. We look forward to welcoming you back again soon. Kind regards Stephen Marriott General Manager

"One night away"

4
240tracyr, Leeds, United Kingdom 02/12/2018

Stayed in this hotel with friends ,very clean and beautiful rooms .Nice self service breakfast,had a meal at night in hotel was ok but nothing special.Fantastic view of the cathedral from room balcony

"Great visit."

5
paulah1009, Woking, United Kingdom 30/11/2018

For our visit we'd opted for a superior room and were so very pleased with the amazing view of the cathedral opposite especially when lit up at night. Perfect location. Room was spotlessly clean as was the bathroom. Staff all very friendly and there was an amazing selection of food for breakfast. We thoroughly enjoyed out stay here and our weekend in Lincoln.

"ideal location"

4
indiraOxford, oxford 27/11/2018

my wife and i stayed in room 310 for two nights weekend 23-25 November.. The location is second to none-with a wonderful view of the cathedral from our bedroom window. having the car park at the back of the hotel meant we could leave the car there and explore the (considerable) delights of Lincoln on foot for the whole weekend-a big advantage. On the Saturday night there was a party in the function room-but being two floors up meant noise was NOT an issue. I would recommend floor 3 rather than 2 if going for a deluxe room at the front. The only reason not a 5 star review is that the bathroom is rather tired looking and needs a bit of tlc-which i think the hotel is aware of. However-it was clean, and the water hot. the room itself was lovely-and the bed very comfortable indeed. breakfast was very busy-but very good. And a big mention to the staff-ALL of whom were cheerful, welcoming and polite. This always makes a huge difference to any stay. we will stay again the next time we visit this beautiful and underrated city, Jeff and Coral

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear indiraOxford, Thank you so much for your recent review, I was really pleased by your comments and thank you for sharing them. I note your comments regarding your bathroom. We look forward to welcoming you back to The Lincoln Hotel very soon. Regards Stephen Marriott General Manager

"Great location, but disappointing in every other way"

2
traveladdict246, Guildford, United Kingdom 26/11/2018

We stayed for one night in November 2018. We arrived around 1pm and asked if we could check in early - No. Which surprised me as you would expect most rooms to be ready by this time for a 2pm check in. The superior room we had (204) was anything but superior. It was tiny and seriously needs a good revamp, tired furniture, stained carpets and the shower didn't work properly, wouldn't go cooler than warm or scalding. The main overhead lamp didn't work. As we were staying for one night I could live with this. But, it gets a hundred times worse, after returning from an evening meal around 10.30pm we discovered that our room was directly above the Christmas party and was as such an extension of the disco - unacceptable. After calling reception they did move us to room 304 which still being on the same side of the building had the same issue. In desperation I called other hotels but were fully booked. So had to try and get some sleep. Breakfast was fine, nothing special. On check out the staff made no attempt at apologizing or making any recompense for the disturbance and subsequent lack of sleep, all she said was we removed the parking charge, which is not actually advertised so I cannot say that it was even a goodwill gesture as it was never mentioned before! I cannot say I am surprised, as clearly no thought goes into placing guests away from a party they are not attending. I would certainly not recommend until the rooms have been upgraded and some thought given to placing guests away from the disco unless they are staying for that event.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear traveladdict246, Thank you for taking the time to review your recent stay with us, please accept my sincere apologies for function noise disturbance you encountered when you returned to the hotel. We always try our best to allocate bedrooms that are not with an event away from any potential noise. All our superior bedrooms face the Cathedral, and unfortunately so does our function suite. Once again with apologies Stephen Marriott General Manager

"Great location, but...."

3
clive p, Exmouth, United Kingdom 25/11/2018

You cannot fault the location of this hotel, and overall it is ok, but..... We were there for three nights, and the hotel's computer didn't seem to recognise this, and staff therefore kept on questioning us! Every breakfast they ran out of food, dishes, etc, and we had to ask for replenishments. They will not budge from the check in time of 1400, despite rooms being ready`! The hotel needs some TLC and certainly a lounge area. Some of the staff were very attentive, others were definitly not! Expensive for what it offered.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear clive p, Thank you for taking the time to review your recent stay at The Lincoln Hotel, I was obviously disappointed that we did not exceed your expectations and note your constructive comments. I am unaware of any issues with breakfast service last week, I will follow this up with the supervisor and breakfast chef for their feedback. Where possible we will offer earlier check ins but as the hotel is extremely busy at the moment, we have pre-allocated bedrooms on the back of guest requests, meaning we are not always able to shuffle rooms around. Thank you once again for your feedback. Regards Stephen Marriott General Manager

"Lovely few days here. Coped with gluten free!"

5
Pat W, London, United Kingdom 20/11/2018

Really great. We upgraded to a superior room, which wasn't much more money but gave us a larger room on the front of the hotel facing the cathedral. Particularly at night when the cathedral was floodlit, the view was superb, even from my bed. I'm gluten free and the waitress in the restaurant said to choose what I wanted and the kitchen would sort it. Brilliant! Breakfast was a bit mad, especially on the Saturday when the hotel was full for a wedding, but staff were helpful at all times.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Pat W, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Excellent hotel"

5
AndyNorwichUK, Norwich, United Kingdom 19/11/2018

We got a special deal - £109 for the 2 of us with dinner in a superior room for £109. The room was superb and the window that ran the whole width of the room dramatically framed Lincoln Cathedral on the other side of the road. An amazing view. Breakfast was of good quality with plenty of choice and, without exaggerating, the dinner was probably the best we've ever had in a hotel. £30 per person dinner allowance included in our deal which mostly covered 3 courses of everything on the a la carte menu. We could not fault the ingredients, taste and presentation and a meal of that quality would have cost considerably more in an upmarket restaurant. The (apparently new) head chef and his team clearly know how to cook! All staff were helpful and extremely friendly. If there is an issue with anything, that's the stairwells and corridors which are a bit scruffy in places and some have a rather odd odour!

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear AndyNorwichUK, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Superb Location"

4
WOODATSAX, Holt, United Kingdom 18/11/2018

First impressions are of somewhat shabby corridors but overall, the hotel is very good. I am disabled and chose a garden room. There is disabled parking in the car park close to a lift to reception. Unfortunately, the garden rooms - just 3 of them - are back down some stairs. However we quickly discovered that if the ablebodied goes down the stairs there is a door which opens only outward allowing cases etc to be wheeled across at ground level. Once in, the room is perfect. Large, good patio into the very pretty garden, totally quiet, with a huge walk-in shower with superb water flow. Breakfast was good in a large open room with views of the cathedral. Others with us found their rooms with views of the cathedral but had to suffer the noise of a wedding which went on into the small hours, over-flowing into the garden at the front of the hotel. Book a garden room! Rooms 120-8 overlooking the car park should also be quiet. We had dinner in the Green Room. Very imaginative menu. All 8 really enjoyed everything- and the prices are very acceptable. It averaged out just over £20 a head plus the wine. The staff were very polite and helpful with advice on short cuts, calling taxis etc. All in all, a very happy experience. Thank you all at the Lincoln.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear WOODATSAX, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. Also many thanks for your constructive comments regarding the route to and from bedrooms, this was very helpful. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Overall - Satisfying"

4
MuchtravelledOAP, Luton UK 13/11/2018

The hotel frontage has a lovely view of the Cathedral partly obscured by trees. You would be fortunate to get a bedroom with this view since the hotel has other less inspiring aspects. Our 2nd floor room had an open wardrobe with 7 hangers and storage. Comfy double bed with cabinets & lights both sides plus telephone. Other furnishings were an armchair, office chair plus worktop & mirror with two drawers. A small table topped with a flat screen TV with Freeview. Teletext took a little finding on the remote's yellow button. Subtitles were also enabled. Power points – we had to pull the worktop unit a little away from the wall to enable plug-in but there were 3 other points in the alcove where tea/coffee, kettle & biccies were found. There was no fridge, trouser press or shaving mirror. A hairdryer was in a drawer. The bathroom had a huge shower with complementary soap, shampoo & body wash. Hand basin in a good sized unit + shaver point and other nice touches were a non slip mat, an anti crash toilet seat and very nice towels. The room & bathroom were to a very high standard of cleanliness. A couple of minor moans. There was no net curtain (we were overlooked) and the window curtain was heavy & floor to ceiling and covered the one radiator completely on the wrong side. There were no instructions as to how the radiator could be adjusted but hey – we had a winter duvet. Evening Dinner was superb for both food & service however a foreign gentleman seemed to assume that we all wished to listen to his loud & extended conversation on a cell phone. What restaurateur would be really brave & ban cell phones in the interest of polite low key conversation – I wish. Breakfast was also well presented with something for everyone – again service was jolly good & the hot dishes were actually hot.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear MuchtravelledOAP, Thank you for your review and for taking the time to share your comments, we appreciate all feedback we recieve. I am delighted that overall you had an enjoyable stay with us. I hope to welcome you back to the hotel again in the near future. Regards Stpehen Marriott General Manager

"Decent hotel."

4
User 09/11/2018

Stayed here overnight whilst visiting my daughter at Lincoln University. Had to walk up Steep Hill to get to the hotel; it was raining and blustery so upon arrival at Reception, we were soaked and dishevelled. The receptionist looked up and said "wow is it raining?!".....unbelievable! Anyway, our room was a Standard double which was quite small but well equipped. Large bathroom with soft towels, comfortable soft bed and excellent view of Lincoln Cathedral. Buffet breakfast which was also extremely nice and varied. Staff were friendly and helpful mostly, although their knowledge about the Cathedral was non existent, e.g opening times, main entrance location etc. Surrounding area of the hotel very nice and quaint....will stay here again in future and am happy to recommend.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear 868joannes, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Disappointed "

2
peterpotimus, Winchester, United Kingdom 02/11/2018

Very disappointed in the quality of this hotel. Having stayed in numerous Best Western hotels I can honestly say this was the worst. The hotel is very shabby, dingy and run down. The hall carpets were stained and wrinkled. Our room had mismatched and chipped furniture, the bathroom needed a deep clean and attention to grouting. The breakfast was a farce. There was a lack of clean plates, no orange juice, no muesli on one day. The hot food was constantly running out and was not replenished until guests had to complain. This was a real shame as the quality of the food was good and what we expect from a Best Western Hotel. The only real positive was the superb location for sightseeing and good car parking facilities.

"Beautiful view"

4
mumphy9, Coton in the Elms, United Kingdom 31/10/2018

Stayed at this hotel for 1 night as a birthday treat from my husband. We had a deluxe room which was very spacious with a beautiful view of the cathedral across the road. Hotel staff very nice. We had a meal in the green room to celebrate my birthday, the food was really nice but the service was extremely slow! I know it was busy but waiting 35 minutes to have our plates taken away is a very long time. But apart from this everything else was good. Breakfast is very good. We enjoyed our over night stay.

"Disappointed"

1
Dawn B, Nottingham, United Kingdom 29/10/2018

This was our fifth visit as we had had such good times previously. However, this visit wasn't as expected- breakfast time was like faulty towers and unfortunately made reception aware. This was my husbands birthday weekend- first time away as a married couple - I had emailed in to ask if any special touches etc my email was acknowledged but there was nothing. Not even a mention on check-in. We had recommended our son to stay for their 10th anniversary - unfortunately they have had the same experience. No dressing gown and slippers when in a deluxe room ... this is the norm? The stairs and hallway smelling of stale urine.. no disrespect but was described as ‘the smell of old people's home' so for us having recommended is somewhat disappointing. We were asked on check out if we had enjoyed our stay and again mentioned my points. My phone number taken but no courtesy of a call back. Lincoln is a lovely place and this hotel has gone down hill this year for some reason which is disappointing.

"Room for improvement"

3
BrightEyes1711, Durham, United Kingdom 29/10/2018

We've been wanting to stay in the centre of Lincoln for a few years and chose this mainly for location and that was not disappointing. A very short walk to the Cathedral and the lovely shops and bars and restaurants around that area - far nice than the bottom end of the city! However the main attraction was the location as the remainder which we experienced was rather dull. I think it could do with tidying up as the hotel is rather dated in a lot of areas. There were wedding parties going on whilst we were there so I guess it's very popular as there is a lovely church opposite. We just felt that the room was dull, the hotel was dull and lacked any kind of atmosphere at all. Thankfully we were close to many other places which` offered a very warm welcome, so all in all we had a good stay. Would I stay here again? - yes purely for the location and if it was priced within budget.

"A drop in standards...."

2
50jenwin, Lincolnshire, United Kingdom 29/10/2018

My friend and I went for afternoon tea recently, having been on several occasions before. Last time we used a Travelzoo voucher and were disappointed, to the extent that my friend posted a not very good review. This time, we again used a voucher, but we expected it to have improved somewhat from our previous visit. Wrong! Sadly, it was, if anything, even worse. The sandwiches were nice, but the rest was very disappointing. Very poor, plain, pieces of cake - not sure what flavour they were meant to be but looked like something my daughter would have baked at school in her very first cookery class. Not good. And the scones were awful - small, tasteless and very dry. But the most telling was the service - there was very little of it. Was this because we had used a special-offer voucher? I don't think so because we have previously used a similar voucher for their Green Room Restaurant (where we have dined several times) and the service there is excellent. Perhaps The Lincoln management don't employ enough staff to ensure customers are looked after properly in all areas of the hotel, but we were definitely not impressed. Altogether a very poor experience and one not to be repeated.

"Spectacular "

5
kenlowkey, Worksop, United Kingdom 24/10/2018

Me and my wife sally heard about the Lincoln hotel from a customer at the white heart hotel round the corner about the Lincoln hotel saying it had new management a in the kitchen a brand new head head chef so we went to night and oh my the duck such a beautiful piece of meat the chefs decided to give me the presentation was defiantly not my generation. My wife had the pork dish 3 types belly pork a quail scotch egg (THAT WAS STILL RUNNY IN THE MIDDLE!!!) and tenderloin which was very nice as my wife let me try it. Coming to dessert the chocolate delice is next level chocolate 3 ways thin brownie base a mouse and a jelly over the top it's like 3 desserts in one me and my wife shared this dessert as the portions were bang on the mains leavening enough room to fit in a dessert.

"Dick and Pat"

5
Pat C, Bath, United Kingdom 21/10/2018

Great dinner served by Gemma, Kayleigh and Molly. Thoroughly enjoyed our anniversary evening. Hotel was a very good find. Highly recommended. I think I've said all that is needed but Tripadvusor apparently wants more words. Sometimes as they say less is more!

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Pat C, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. I am delighted the team in the Green Room Restaurant made such a lasting impression on you. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Great location"

3
User 21/10/2018

Simply can't get a better location, reception, bar and bedroom were just a tad too small to be comfortable. Bedroom on 3rd floor had a balcony (a chairs width) but you could see the cathedral. Found the ground floor of the hotel rather enclosed - with a wedding reception being also held, space was an absolute premium... Staff at reception were polite but slow bar service and female person dealing with wedding (or seemingly so) was rather rude ! Being told that chairs we sat in were reserved for wedding, when wedding guests were using the entire ground floor area (for RESIDENTS!!!). She didn't like being challenged and left in a childish ‘Huff' !!!! Aside from the great location, I doubt that I'd seek a swift revisit !

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear 77Craig, Many thanks for taking the time to review your recent stay, we would love to enlarge the balconies on our Cathedral facing rooms but unfortunately we are restricted to the space we have available to us. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Short break"

4
User 20/10/2018

Great 2 day stay,everything just so,clean rooms and staff very attentive.Chaotic first morning for breakfast but you can't blame the staff as one irate woman was intent on doing,put it down to cut backs. Second morning very relaxed. Don't be put off by the cathedral chimes,I thought it was very relaxing.In all a great stay;would recommend.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Pat W, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. I am sorry that the breakfast was busy on your first morning, as you can imagine their are always peak times of service which we do our very best to manage affectively. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Modern hotel great location."

4
Harleyman24, Scarborough, United Kingdom 19/10/2018

Modern 1960s hotel in a great location opposite the wonderful cathedral, close to the town,castle and other amenities. Ours was a ‘superior ‘ room with a cathedral view. Nice room with comfy bed and modern shower room. Superb dinner with good menu but breakfast on the first day was a little disappointing as some of the tureens were not regularly filled, second day was much better. Friendly staff. Would certainly recommend.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Harleyman24, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Short Break"

4
Perks112, Stourbridge, United Kingdom 18/10/2018

Friendly staff. Hotel in a good position close to the Cathedral. Bedroom was very good and comfortable. Breakfast was a little manic not enough staff. but good all the same. It was fine for a short break.

"Romantic break"

5
User 14/10/2018

Had a lovely time room overlooking the cathedral was fantastic , couldn't wish for a better view, rooms are very clean and well looked after , breakfast fantastic, the highlight of the stay is listening to the chimes of the cathedral priceless

"Not Worth The Money!"

2
leonvguitar1973, Leicester, United Kingdom 14/10/2018

Stayed for one night in a 'Deluxe' room. The room was a good size and clean, however it had lots and paint chips on skirting boards, doors and door frames. Paid extra and was very disappointing to see this. Also, awful marks on bedside table (See photos). Also, outside tables not cleared from night before, full ashtrays and glasses on the lawn! Ordered room service, then got call saying 'chef is not prepared to cook chips this evening'. Ordered paper for the morning which didn't arrive and was looking forward to a lazy morning read in bed. Hotel is however in good location and breakfast was ok apart from heavily stained cups.

"Afternoon tea"

5
Jim B, Lincoln, United Kingdom 14/10/2018

My Daughter had given us an afternoon tea for Christmas. Anyway, we arrived at reception and was directed to the Green room. We were welcomed by the Maitre d who promptly informed the chef of our arrival and we were shown to a nice table by the window and offered drinks. The room is very pleasant with some gorgeous 'aircraft' artwork on the walls. A large pot of tea arrived along with a rather cute small milk bottle, Those of a certain age will remember these from junior school. Our tea arrived, Presented on a two tier slate stand rather than the traditional tierd china plates, It looked rather good. The lower tray contained a selection of sandwiches. Freshly prepared and very tastey. Pots of cream, a jam and scones. The top tray had a selection of rather large portions of deserts including cheese cake, chocolate brownies and Almond cake. Looked and tasted amazing. Teapot refilled and onto the scones, again nice and fresh and very yummy. More than enough to satisfy most people. A truly enjoyable experience.

"Good location - nothing else."

2
liz55, Lancashire 14/10/2018

Stayed 2 nights . Pros: excellent location with all the quirky shops close to the cathedral and castle and surrounded by excellent cafes and restaurants. Note it is close to the top of Steep Hill which also has lovely cafes, restaurants and shops. At the bottom in the city, the shops, restaurants and cafes are the same as anywhere else. So for location alone I would have given 5 * Cons: Check in - this was abysmal. We arrived early knowing we would not be able to get to our room. But as in most hotels you can check in and leave your luggage until the right time. Here you were turned away! Everyone was sat around reception waiting for 2 o clock, then everyone had to queue to complete forms, answer queries etc. Appalling. Remember, we are paying guests so treat them as such. Room: this was ok, but no safe, hairdryer a small travel one, small bed, no air conditioning and the room was hot. Breakfast: poor quality for a hotel today. Just scrambled eggs, sausage, tomato bacon, toast, croissants. Really nothing special at all. They ran out of things and were slow to replace. Breakfast dining room: awful. Plastic chairs which were ok on the carpet, but when they were on the tiles they slid and were dangerous to sit on - so beware. The table clothes were black which showed every crumb so tables looked dirty. Check out: we thought this went well. Until we got in the car, drove to the exit barrier and then nothing happened. On arrival the barrier was automatic. Had to go back into the hotel, where there was a queue at reception. Was told we needed a code - so why were we not given it when we checked out. They knew we were on the car park, as we had paid for parking. Car park: Charge £5 a night. Was very busy be we managed to get a space. See above for getting out. You aren't offered the code to get out so ask. Overall: corridors were grubby and very tired. It all needs refurbishing and new carpets and furniture. Reception needs to learn how it's done in 2018 at other hotels Would I return? To the location, without a doubt. But there are a couple,of other hotels and a B&B very close by so would take a look at those if we returned to Lincoln

"Good adequate hotel with friendly staff"

4
special4christopher, Suffolk, United Kingdom 10/10/2018

stayed 2 nights at this hotel opposite the cathedral - nice bonus, and was pleasantly surprised that this is now indeed a Best Western hotel so get membership points! Check in was fast with very friendly staff and our triple family room was a little bit small but clean and adequate for our short stay (my single bed was a bit creaky though) - did see the top of cathedral from our room despite being round the rear. This is a 1970's hotel which had been updated over the years - still got the 70's stairwells and the lift is one from that period - still works though despite being a little slow on response of pressing the buttons. Breakfast was truly excellent with hot and cold buffet with clear views of cathedral from breakfast room. Would stay here again as it is a decent enough hotel - but could do with another update or a refurb to make it really great with maybe bigger family rooms if possible for longer stays - as we like the extra chairs and a proper coffee table of the bigger triple/quad rooms of other hotels we have stayed at!

"Hotel with outstanding Cathedral view"

4
nrb01, Edinburgh, United Kingdom 10/10/2018

Returning to this hotel after many years, I found that the former Eastgate hotel of Trust House Forte is now the Lincoln Hotel. It has outstanding views of Lincoln Cathedral which are particularly striking at night when the Cathedral is floodlit. If you stay here, do ensure you book a room with a view! Having said that, this is the best feature of the hotel. The other services were not of significant merit. We found a toilet with a broken seat in our bedroom In our 2 day stay, they did not manage to repair it! The breakfast room room was very busy and congested with staff having a hard time to keep things going.

"Great location, friendly staff"

5
chelfordta, Macclesfield, United Kingdom 09/10/2018

We stayed 2 nights in a 3rd floor room with balcony. A really lovely room with 2 nice comfortable easy chairs, comfy bed and really good bathroom. The view from the room and balcony of Licoln Cathedral was stunning both in daytime and at night. We were lucky we could use the balcony as the weather was very good! The staff were really friendly and attententive, and any requests we made we dealt with efficiently. Particular praise for the young lady who served us in the Green Room Resturant. Well be back! Mike and David Cheshire

"Shabby hotel"

2
Thebirches, Staffordshire 08/10/2018

I booked a deluxe room as a surprise for our wedding anniversary Not impressed with the hotel decor extremely dated felt like I was back in the seventies! Cathedral view was amazing balcony very dirty & in serious need of refurbishment. Food however was excellent along with the service. Staff friendly Such a shame the hotel building so dated felt more like a nursing home . One night stay was enough I would recommend other hotels nearby Booked this as location was excellent on Secret Escapes hubby wasn't impressed I felt I'd let him down as I'd booked this totally as a surprise for him wouldn't stay here again

"Needs Complete Overhaul"

3
Jon L, London, United Kingdom 08/10/2018

Not massively impressed with my stay at this hotel. Clearly a building built in the 1970's that's had numerous updates since, however it's now in places needs to be started from scratch. Our room although clean was very small and suffered from the multiple update feel. Serious lack of power sockets. The bed was very soft not that comfortable plus the anti-slip matt in the shower suckered to my feet like an octopus. My stay was on a Saturday night and the hotel was hosting a wedding which was clearly using a large amount of their resource leaving other guests waiting in the restaurant and bar. I also couldn't use the hotel car park as it was full probably with wedding guest cars (had to park down the road in a much more expensive car park.) On the plus side all the staff were extremely pleasant and polite just struggling most of the time. Overall I wish the Premier Inn had not been fully booked because their standards are much better.

"Travelzoo meal deal"

1
gillye75, Hastings, United Kingdom 04/10/2018

Service was ok to begin,waiter christian was a bit ott,one main course was almost unedible and sent back,waited over 30mins for cheese board,staff really didnt care,would avoid this restaurant,we were visiting Lincoln and looking forward to this meal

"Nice Hotel Excellent Location"

4
alfandmadeliene, Redhill, United Kingdom 28/09/2018

This hotel is right opposite the Cathedral, close to the Castle and prison. We had room 320, a very nice room with a balcony overlooking the Cathedral. There is a bus stop right outside and buses taking you to all parts of the City including the Railway station. The staff were extremely friendly and polite. A good buffet breakfast was served.

"Lovely place"

5
Moira H, Durham, United Kingdom 19/09/2018

Dear visit to Lincoln on a business trip, cosy little room which was peaceful with a leafy view and the subtle sounds of the cathedral bells, immaculately clean, beware of the fantastic waiter in the restaurant who with such passion sells the food making you excited about what you're going to receive ending up in you ordering too much food and eating more than you should! What a credit to the hotel this guy is! All in all a comfortable nights stay feeling well rested because of it. And would most definitely visit again. Thank you everyone!

"Rooms Need Some TLC"

3
Aileen3, Anglesey, United Kingdom 18/09/2018

We stayed at the Lincoln Hotel at the beginning of the month for a couple of nights. The rooms are definitely in need of TLC - they are a bit shabby, and the bath was quite stained. When we returned to the hotel the first evening after being out for a meal we decided to have a couple of drinks at the bar in the reception area. There were dirty glasses on every single table in the bar area, despite only two of the tables being occupied, so clearly the staff were not too busy to clear up. Breakfast was okay but the staff could maybe do with a refresher course - the waitress, although perfectly polite, pointed to the food saying "the cooked stuff is over there and the cereals and everything else is over there". All in all, not a hugely successful stay but it wouldn't take much to improve.

"Super comfy bed"

4
JaneLarcombe, Norfolk 18/09/2018

I enjoyed staying at this hotel. Friendly staff, fantastic location, nice breakfast and super comfy bed. Beware the cathedral bells which start at 7am every day. Albeit loud, it was actually rather charming and gave me a great excuse for an afternoon nap, in the super comfy bed, which was wonderful. Better lighting in the bedroom would be useful for applying make-up after dark, especially following a shower, when the bathroom is hot & steamy and bathroom mirror all steamed up. But overall, this was a great choice of hotel in lovely Lincoln and I will be staying again

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear JaneLarcombe, Many thanks for reviewing your recent stay, we like to think of the bells as the best wakeup call you could ever wish for. It's such an amazing site (and sound) from a Cathedral view room. We hope to welcome you back to the hotel again soon. Regards Stephen Marriott General Manager

"Good hotel, lovely location"

4
rikanika, Norwich 17/09/2018

It was my first stay there. I stayed in room 30, with private patio, exit to garden. Quiet, comfortable bed, comfortable shower. Loved it. Breakfast very good, service pleasant. Room service delivered quickly and in style - see photo ??. The only negative point: query regarding possibly overpaid bill raised and no response so far. Also one important advice. They have lovely rooms with the view over entrance and facing cathedral but if you cannot stand smoke - don't go there, people stand there and the smoke is horrible.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear rikanika, Thank you for your lovely review, I was delighted to read that you had enjoyed your stay with us. We hope to welcome you back to the hotel again in the near future. Regards Stephen Marriott General Manager

"short break"

5
johncommon62, Lourdes, France 17/09/2018

went to stay on there feel good Friday deal. staff where very good .hotel in great location and great for seeing castle and other sites also very good car park, food is good and breakfast lots of choice.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear johncommon62, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Lovely hotel. "

4
poppy463, Coventry, United Kingdom 12/09/2018

Stayed for 2 nights at this very nice hotel. Lovely room overlooking the cathedral. The staff were all very pleasant and helpful. The room was clean and bright with a wonderful view of the cathedral. Very comfortable bed. Excellent choice at breakfast. Had a lovely meal in the restaurant. We were lucky to hear the bell ringers practicing one evening. Would definitely recommend this hotel and plan to stay again. There is also parking on site.

"Last minute"

5
vacationsnun, nuneaton 11/09/2018

What a lovely place, they accommodated us at very short notice after we had refused to stay at another establishment. The staff could not have been more friendly and helpful. Our room was spotlessly clean and breakfast was excellent. We will be visiting lovely Lincoln again and will definitely be staying at the Lincoln.

"Wow! Amazing!"

5
purple-flower99, Basildon, United Kingdom 04/09/2018

Fab location, lovely rooms, friendly and helpful staff and amazing food. The view from our bedroom window was just beautiful :-) Would 100% recommend the Lincoln inn. Thank you for such an enjoyable weekend :-)

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear purple-flower99, Thank you for your positive review, I was delighted with your comments, we look forward to welcoming you back to the hotel very soon. Regards Stephen Marriott General Manager

"Amazing stay"

5
User 04/09/2018

Stayed over the bank holiday weekend and couldn't fault a thing. Staff great and nothing seemed to much trouble. Food was really good and one of the chefs even came out to speak with my fussy son, who then went on to eat everything! Will certainly be back after finding this gem.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Bas2109, Many thanks for taking the time to review your stay with us over the August bank holiday. Really pleased to read you had an enjoyable stay and that one of our kitchen team was able to help with your sons meal choices. I will certainly be passing your thanks onto the kitchen. We hope you will return again soon. Regards Stephen Marriott General Manager

"Wedding Anniversary treat"

5
TreetopsCottages-Spa, Grasby, Lincolnshire, United Kingdom 04/09/2018

Last minute decision to have a short break away. We have stayed at the Lincoln Hotel many times in recent years and we have enjoyed every stay. We were very fortunate that as the hotel was not too busy and I think as we were celebrating our 20th wedding anniversary we are upgraded to a lovely Cathedral Room, which made our stay extra special. The room was very clean and the bed very comfortable. We had an evening meal in the Green Room, where we have eaten on many occasions and had an excellent meal, the best part were the scallops, so fresh. Breakfast was excellent served hot and by very helpful and friendly staff and an excellent choice of food. Our particular thanks goes to Robyn on reception for sorting out our room booking and evening meal and Blaine for his consistent helpfulness in particular our last stay in May. We will look forward to an escape again soon. Kindest regards Gill & Brian Hartley

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear TreetopsCottages-Spa, Firstly please allow me to offer you our congratulations on your recent 20 year wedding anniversary and thank you again for choosing to share this special occassion at The Lincoln Hotel. I was so pleased to read your comments, and absolutely delighted that you have mentioned Robyn and Blaine on our Front Desk, I will be sure to pass on your comments. We hope to welcome you bakc to the hotel in the very near future. Regards Stephen Marriott General Manager

"Lovely setting with balcony overlooking the Cathedral"

4
sbsrl, King's Lynn, United Kingdom 04/09/2018

We stayed for one night in a room with a balcony overlooking the Cathedral, it was a lovely view and with Bell ringing practise in the evening it was magical. The receptionist on duty when we registered wasn't the most welcoming receptionist I had ever dealt with, no niceties, no real welcome. Room was lovely balcony needed a bit of a clean, it was a tiny bit tired but was clean and comfortable. Nice choice of Tea, Coffee and bottled water. Breakfast was excellent, vast choice of very very good food, probably the best breakfast I have experienced in a hotel, staff at breakfast were very good. Receptionist on check out was very good. We would stay here again but would only book an upgraded room with a view.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear sbsrl, Thank you for taking the time to share your feedback from your recent stay. I note your comments regarding your check in experience and I will ensure we keep working on this to ensure a much more interactive experience. I was really pleased with your positive comments relating to our breakfast selection, delighted you felt it was the best breakfast you had expereienced in a hotel setting. We look forward to welcoming you back to the hotel in the near future. Regards Stephen Marriott General Manager

"Very close to the major attractions"

4
williamBuxton, Buxton 28/08/2018

Visited for a couple of days to see both the castle and the cathedral. The hotel is in a great position just across the road from the cathedral and our room had a balcony and view of the cathedral. (a delux room on floor 3). The hotel is generally in good shape with a decent sized bedroom (Delux) and the staff are friendly and helpful. Also tried the green room for a meal on the second night and the food was good - the maitre de is somewhat over the top - everything is "fantastic" and he does rush you a little. First time visiting Lincoln and can recommend - if visiting the cathedral (stunning) then make sure you do it with a tour guide - they add so much more than just looking round yourself

"Night Away"

4
smarknewton, Scunthorpe, United Kingdom 27/08/2018

An excellent stay at The Lincoln Hotel. We stayed in a lovely room. All the staff were very helpful and friendly. We enjoyed a fabulous meal in The Green Room on Sunday evening which was made even nicer by the delightful Maitre d'Christian. We will certainly stay again.

"Steampunk weekend"

4
User 26/08/2018

Lovely stay at the Lincoln Hotel, nice room with a great shower. All staff very friendly and helpful and a lovely meal in the green room with very enthusiastic and charming Maitre d'Christian. Would definitely stay again.

"Dissappointing"

2
Bob H, Tetbury, United Kingdom 15/08/2018

We generally like Best Western Hotels, but this one was way below standard. Superbly sited opposite the magnificent cathedral, this should have been a top destination but was stunningly disappointing. Our upgraded room with a cathedral view was clean and well equipped and we could have overlooked the chipped paintwork (general throughout a hotel that certainly needs refurbishment) if the sink plug had worked and the toilet had not blocked. To be fair both were fixed quickly. Had we been greeted with an offer of porterage (I'm a Blue Badge holder and not really equipped for carrying cases across the car park and up in the lift) and asked if we would like newspapers or early morning calls, we might have been better disposed too, but we were not. It would have helped if we had been told where breakfast was to be found and if, when we found it, it had not been a buffet that was devoid of fruit juice and had barely warm cooked breakfast foods with which to serve yourself. The artistic attraction of milk on the tables in 1/3 pint school milk bottles and mugs instead of cups was lost on us. So were black tablets cloths that still had the remains of the last folk's breakfast scattered around. However, that was not too bad compared with the Green Room meal that night. Mine was OK, and the presentation was superb (the waiter kept telling us so) but my partner found that a starter of brown edged elderly salad and a soggy, broken piece of celery to accompany her "Bloody Mary" Sorbet which was almost uneatably served in a tall cocktail glass with a knife and fork for company might have looked pretty but was challenging to tackle to say the least. Try it at home - it's fun eating sorbet from a tall glass with a fork. Her main of risotto was just boiled rice with bits in - it bore no resemblance to any risotto we have cooked ourselves or eaten elsewhere. Our comments to the waitress about the first course went unanswered by anyone else so we just topped up the nouvelle cuisine quantities with cheese and biscuits and moved on. With such a short menu, it's hard to see how it could have been so bad. The next two evenings we ate in the Bar 67 in the cellar.The short burger/steak/fish and chips menu here was plentiful and well cooked - hard to imagine it came form the same kitchen. Anyway, here we were looked after by Chloe and a pleasure it was too. Nothing was too much trouble for this pleasant, helpful young lady. Without being asked to, she took our comments about out previous meal on board, and did something about it. Her report resulted in a free drink the next night - so someone had listened! When we checked out we were surprised to find that we were charged a fiver to park our car in their car park (despite the fact I couldn't get anywhere near the two disabled bays near the door). It may have told us about the charge somewhere on the website when we booked - but I could not find it - it was cunningly concealed if it was there. You may gather that it will be the last place we would ever revisit.

"Excellent food, excellent service"

5
User 13/08/2018

My sister in law and I visit Lincoln a few times a year for a girly day out and always look for somewhere different to have lunch. On this occasion it was the turn of the Green Room at the Lincoln Hotel. We was greeted by a very nicer waiter called Christian who promptly laid a table outside in the sunshine for us so that we could have a drink before lunch. We went inside to the restaurant to eat and it was beautiful. Christian was very knowledgeable, attentive and looked after us extremely well. After we had finished our starter and main courses we went back outside (at the suggestion of Christian) into the sunshine to another freshly laid table to eat our desserts. The while experience was wonderful and was then topped off nicely with a long cold glass of pink bubbly. If we had to make one criticism it would be that the food was served rather quickly and that we didn't have any time between courses. This could have been because it was quiet! Will definitely visit again but maybe next time in the evening. Thank you again to Christian x

"Private room for family meal for 10 perfect"

5
User 12/08/2018

We had a super meal in the Elizabethan room. 25th wedding anniversary surprise family gathering. There were 10 of us and we had this room to ourselves which was wonderful no strangers looking on or other chatter. Attentively served by Christian and girls service was faultless and dinner flowed well as did the wine. Thought the menu although nice was limited in choice but both the vegetarian and gluten free persons were catered for well. Nothing was too much trouble. The food was presented beautifully the puddings exquisite black forest a winner. Although fine fancy food still adequate portions. Extra breads to start a must. We weren't rushed throughout nor at the end to leave and there was a door to the outside for the smokers of the family which we could use. All in all a very enjoyable experience.

"Nice hotel, great location"

5
mjh123, West Midlands, United Kingdom 11/08/2018

We stayed for 2 nights and had a great time. The room was on the 3rd floor and had a nice balcony with views of the cathedral. Room was clean and all usual amenities provided. The location is great, and very close to both the cathedral and castle. Breakfast was one of the best I've had - loads of variety and good quality - and filled me up for the day. There is a lift to all floors - although it is a bit ancient and bounces a bit. But it does the job and saves having to carry luggage up flights of stairs. There was a gym, but I did not visit this. Parking was no problem and we were given the code to get out whenever we wanted - and was not charged anything for parking either. We ate in the restaurant which was good value (as we used taste card) and good quality. Service in restaurant bit slow though. Overall, I'd definitely stay here again.

"Delicious food"

4
Bikerchick1956, Horncastle, United Kingdom 11/08/2018

We went for a meal , whilst they were very busy, the staff remained unflustered. Hubbie and I started with smoked salmon, I enjoyed monkfish for mains- hubbie belly pork which was cooked to perfection. The deserts were a feast for the eyes! I enjoyed deconstructed Black Forest desert, hubbie strawberry desert, both delicious! The matrede was hilarious.put people at their ease, joked and chatted with them. Did try to upsell but with good humour. They could have done with more staff as there was a longer wait between starter and main than I would choose. Overall delicious meal

"Wedding guest"

4
Abbie B, Lincoln, United Kingdom 06/08/2018

We stayed here after a wedding which was also held at the venue. The hotel itself is in the best location for uphill Lincoln, and very convenient having a carpark for guests too. The majority of the staff were friendly, I would of given 5* but I felt the hotel just needs a bit of tlc.

"FABULOUS ROOMS"

5
User 06/08/2018

We stopped here in March 2018, the weather was super (snowy) which I love, the hotel was amazing would definitely stop here again, the bed was so large and comfy, patio doors to the balcony which is a must to view the Cathedral wow! lit up at night beautiful, the food breakfast was always hot and you can choose how little or much you eat, always lots available it never ran out.

"Comfortable hotel"

4
jo l, Huddersfield, United Kingdom 30/07/2018

This a lovely hotel with comfortable rooms and a great breakfast. It's located directly across from the cathedral so be prepared for the bells to wake you up. There's a nice garden area at the front were you can have a relaxing drink on a sunny day. Would definitely recommend this hotel.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear jo l, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Wekend break"

4
George R, Birmingham 29/07/2018

Stayed here for two nights. A quick and courteous check in by a pleasant receptionist. Booked a standard room which was adequate for a short stay although we had no view to speak of- just trees. The room was very warm and we had difficulty sleeping as there were no fans available on the first night. We did manage to have a fan for the second night. The windows only had limited opening. Bathroom was fine and the shower had a good pressure. Breakfast was very good with a good choice of hot and cold food. The staff throughout the hotel were friendly and very courteous-something I rarely find in UK hotels. It is situated opposite the Cathedral and well placed for other sites in the city. Arriving by train we found a bus from the bus station operates frequently and stops outside the hotel. Would stay here again but hopefully air conditioning would available during hot weather

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear George R, Thank you for your lovely review, I am delighted you had such an enjoyable stay. Thrilled you love our city just as much as we do. We look forward to welcoming you back again soon. Kind regards Stephen Marriott General Manager

"Friendly hotel by the cathedral"

4
gremlina, Malmo, Sweden 29/07/2018

The hotel itself may not look very interesting, but its staff and location contributes with much more. I stayed in a standard room, the standard was ok and was clean. Easily got help from the staff. The breakfast was nice and had some unexpected but nice items, but unless you are keen on the continental breakfast it may be so filling.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear gremlina, Thank you for your lovely review, I am delighted you had such an enjoyable stay. Thrilled you love our city just as much as we do. We look forward to welcoming you back again soon. Kind regards Stephen Marriott General Manager

"You can't decorate something with hundreds and thousands and call it fancy"

1
laurastorer86, Telford, United Kingdom 29/07/2018

Family room booked but access to the room was up the lift but still via stairs! (With a toddler in a pram!) Cleaning staff had to help me lower the pram down the stairs! Reception staff didn't offer any help at all, even though they could see i had a pram, a rucksack and a large holdall...on my own. Room stank of sewage, this was reported but nothing done about it what so ever! Dead flies and dust on windowsill, dust on skirting boards, hairs in the filthy bath, mold in the coffee/tea holder and on the contents.....I could go on! Waited and waited at the bar for a new drink once my coke tasted awful. Bar staff tasted a fresh glass of it and then disappeared. When I asked for a new drink of anything from another staff member, the attitude from them was beyond rude. Breakfast looked amazing but was limited. More focus required on the small and the standard details like cleanliness and getting toilets working, instead of the artsy-fartsy decor at the bar and breakfast.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear laurastorer86, Thank you for taking the time to review your recent stay, I acknowledge your comments and I would like to offer you my sincere apologies. The room you stayed in is due refurbishment of the bedroom and bathroom by the end of the year along with several other rooms that are yet to be completed. The tea caddy trays have only been in place for 3-months and I believe there may of been an issue with a leak of the UHT portions, which has caused this issue. It is unacceptable and actions have been taken. Once again with apologies. Regards Stephen Marriott General Manager

"Unbeatable view"

4
Bonnie950, Ladbroke, United Kingdom 29/07/2018

This was a return visit for us, having visited in July 2016 and having such a good time we wanted a repeat visit. Unfortunately on this visit there were some housekeeping issues with both our room and the room that my sister and her husband had booked. Having said that, they were all dealt with promptly and efficiently by one of the senior managers, Nicola (thank you again Nicola for all your help). I was a little disappointed that the hotel seemed a bit less pristine than it was on our earlier visit, but Nicola clearly cares very much about the hotel and the comfort of its guests so hopefully things will improve. One issue which is difficult for any hotel to resolve is the actions of selfish and inconsiderate smokers who can't do without their nicotine fix and quite happily smoke on the balcony area, leaving their cigarette butts for someone else to pick up and tainting the whole room with the smell of cigarette smoke (thank you to the young lady who had the unenviable task of picking up a large amount of cigarette butts). We had a delicious meal in The Green Room restaurant and there is one thing that can never be taken away from this hotel - its fantastic location with the amazing view of Lincoln Cathedral.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Bonnie950, Thank you for your lovely review, I am delighted you had such an enjoyable stay. I am pleased Nicola was able to help you and resolve issues promptly and efficiently for you. Nicola is the heart of the hotel, and there is no one who cares more, a true asset to the hotel and its many clients. We look forward to welcoming you back again soon. Kind regards Stephen Marriott General Manager

"Fantastic location"

3
847JPR, King's Lynn, United Kingdom 25/07/2018

Stayed for one night for daughters graduation. Fantastic location opposite the cathedral. Very pleased with the check in, very polite & efficient. However on arrival in our room (no 223) we were disappointed to discover it was slightly shabby, the bathroom in particular - the toilet lid was broken at the hinge & the seat also moved alarmingly, the toilet roll holder was broken causing the roll to keep sliding off. The beds were clean & comfortable & we had a good nights sleep. We had an evening meal in ‘The Green Room' restaurant, the waiters were brilliant which matched the delicious food. Breakfast was also very good, buffet style, well displayed with plenty of choice. I didn't complain about the bathroom issues as we were on a tight schedule therefore I cannot comment on whether they would have been dealt with. All members of staff we had contact with were extremely pleasant and efficient. We probably would stay here again if we return to Lincoln.

"Afternoon tea for six"

3
Josephine K, Waddington, United Kingdom 25/07/2018

I was meeting up with some distant relations who had made a special journey to meet me, as they were staying at the Lincoln Hotel I suggested afternoon tea, at the hotel, as an iice breaker. i found the tea rather disappointing, not nearly as good value as previous places I have been to. It was adequate, had the sandwiches been any smaller they would have disappeared. I don't think it was worth the money. Will be going back to previous tried and tested restuarants next time.

"Delightful location,easy parking."

4
Elizabeth N, Waterford, Ireland 25/07/2018

This has proved an excellent choice. The location opposite the cathedral is delightful ,the hotel a lovely outdoor seating area with view of the cathedral, with waitress service. The public rooms are excellent. The breakfast area is very good with nice window tables. The Green room restaurant is very nicely furnished. The foyer has also waitress service for coffees,dqrinks and afternoon tea. The Restaurant has Avery good menu and the quality of the food was superb. Breakfast had a great menu too. Quality alround.

"Lovely to be back at the Lincoln Hotel"

5
db7o, Cambridgeshire, United Kingdom 23/07/2018

We had another very pleasant stay at the Lincoln hotel earlier this month. We discovered this hotel with it's excellent location & quirky décor last year on an overnight stay.We decided that we would like to return for another visit to explore the city further. Because we had liked the location of the room we were allocated on our first visit,I phoned reception a few weeks before we returned to ask. If we could have a room on the end of the corridor again if one was available? We booked a deluxe room with a small balcony & Cathedral views. I spoke to a lady called Claire who said that both end rooms were available & she would make sure that we got one of them. I also made a reservation for dinner in the hotel's "Green Room" restaurant for both nights of our stay. On arrival we were very pleased to find out that we had been given the same room as we had stayed in last time. The room makes good use of the space available,was clean & comfortable. As we had beautiful warm weather, the air-conditioning system in the room was very welcome too. We enjoyed our dinner in the Green Room restaurant on both nights, the menu has obviously been updated & improved since last year. Our food was tasty, nicely presented with fresh ingredients,we particularly enjoyed the monkfish main course. I would like to say a special thank you to Istvano & his staff for two most enjoyable evenings,on our second evening, there was some confusion about our reservation, however Istvano found us a table & looked after us well. Breakfast is served in a restaurant overlooking the Cathedral,it is largely a self service arrangement although you may also order from a menu. There was a good choice of things to eat, but it was a little chaotic at times. The hotel is in a super location in the cathedral quarter of the city,we enjoyed having some time to explore on this visit as we were just passing through the last time. We really enjoyed our latest visit to the Lincoln Hotel, would recommend it as a nice place to stay, it's clean &, comfortable, the food was good,the staff were friendly & helpful. Lincoln is an interesting city to visit,we look forward to returning before too long. Thank you to all concerned.

"Fantastic view"

5
keven j, Sheffield, United Kingdom 22/07/2018

Stayed in room 312 premium room comes with small balcony overlooking cathedral, double bed two armchairs coffee and tea making facilities. Free safe, shower over bath, hair drier provided even comes with dressing gowns and slippers. Booked for breakfast great choice of full English or continental buffet style, has well stocked bar and a small restaurant with great food. And a second bar that provides food ,the hotel was built in the sixties and decor is to that period, close on to cathedral and castle but a steep hill to center. Will definitely return and would recommend a stay but cannot review other rooms only the premium.

"Standards Have Dropped Since Last Year"

3
joy l, Derby, United Kingdom 18/07/2018

This building has a 1960's exterior but the interior has been refurbished over the years and is better. There are sofas, chairs, tables and parasols outside the front of the hotel on the astro turf and this is beautiful looking out to the cathedral which is literally over the road. The grounds are really good. The hotel parking is to the rear of the hotel and reception put a £5 charge on leaving your car there. The lift only holds 4 people and it is very old and rickety, in desparate need of an upgrade. The receptionist was helping behind the bar when we arrived and she was a little too slow in approaching us to check us in. She couldn't find a pen in the reception area and wandered away to find one ........ when she returned I had used one out of my own bag. That was really unprofessional I thought. The next day we saw the same receptionist clearing tables in the breakfast room in her receptionist uniform. The bathroom had been refurbished in our room and there were Gilcrest and Soames toiletries which were very nice. The bath takes 30 minutes to fill, the tap is not suitable for filling a bath and should be replaced. The deluxe room itself had complimentary bottled water and magazines and good coffee. At 11.15pm we couldn't get the air con to work and called a member of reception to look at it at 11.45pm. He couldn't work it either and brought us a fan as it was a really hot night. The veranda to the room had not been swept in quite some time, in fact it was dirty and there was a 30cm weed growing up the wall of the veranda. The gym is great, small but good equipment in working order and really good air con. At breakfast we ordered a coffee and a hot water. We received a tea and a hot water. I ordered smoked haddock with 2 poached eggs and received only 1 egg. How hard can it be? The management of this hotel should be training their staff to a much higher standard and have very clear guidelines on housekeeping maintenance and reporting systems. You are letting yourself down .......... badly.

"Used to be better"

2
Crankypantstoday, Columbus, Ohio 17/07/2018

I stayed here in 2012 for 7 nights and it was great. I'm here now in 2018 and it has clearly gone down hill. The staff is not helpful or friendly, the hotel looks shabby, the beds are worn out, and it's generally not a good experience.

"Lovely room "

5
georgiepops, United Kingdom 16/07/2018

Stayed 2 nights in a deluxe cathedral view room it was very comfortable and the air conditioning was most welcome. We had a lunch a dinner and two breakfasts all the food was well presented and very tasty. The hotel is ideally situated for exploring on foot during the day or night. The cathedral bells don't chime until 7 in the morning and stop about 10 i think so no loss of sleep due to noise. I would recommend a visit and would choose the cathedral view again.

"Wedding guest"

3
rikkiw88, Eastbourne, United Kingdom 15/07/2018

I stayed here last for a family wedding. It had it's good parts and it had it's bad parts. The hotel ground were well maintained clean and tidy, friendly and helpful staff. Bad, need improving parts, for the size of the hotel there is not spaces 3 times I had to go round and out again to eventually get a space, the exit needs a connection to reception to save people having to go in to hotel to get a code to get out of the car park when there's no spaces. I stayed on my own and in my room was a double bed and a singled bed for me the hotel missed out on having a family stay. The rooms seriously need air con it was like a sauna when I got into my room. Finally the hotel needs more staff they were all multi tasking running around not sure what to do first. Other than that the hotel was ok.

"Lovely hotel, next to the cathederal."

4
Marie C, Solihull, England, United Kingdom 15/07/2018

A super hotel in a great location, close to castle square and ideally situated for many restaurants and tourist attractions. We have stayed there on many occasions and have always been happy with the cleanliness and comfort of our room. The staff are very friendly and helpful

"Evening dinner"

4
LincolnRedimp, lincoln 09/07/2018

.my wife and I recently visited the Lincoln hotel to celebrate a wedding anniversary. We were greated pleasantly in The Green Room and ordered drinks and offered menus which I thought had choice but not as much as I had imagined. We chose our own table as it seemed we were to be alone,not a busy night The views of Lincoln cathedral were splendid and somewhat magical We ordered starters of salmon and pulled pork which were very tasty although a little on the small side We both ordered rib eye steaks with blue sauce, both excellently cooked and full of flavour My wife ordered black forest trifle that came served in individual pieces ,each very tasty I ordered a selection of cheese,again well presented and tasty Service was excellent food quality superb Shame about lack of atmosphere although the waitress did put on music and it gave us chance to talk and enjoy each others company

"Enjoyable stay"

5
Linda R, Castle Acre, United Kingdom 09/07/2018

Stayed here for a couple of days away, end of June. Really good location in Lincoln. The room was great and waking up to a superb view of the Cathedral and it's Peregrine Falcons was a pleasure. Also good to wake up to, was the superb buffet breakfast which really had everything you might want for all tastes. Loved sitting out the front on the astroturf with a big G&T in the sunshine before having dinner in The Green Room where the food was excellent and the staff very sweet. 60's building is a pleasure, in need of a bit of love here and there but nothing major.

", its in a great location."

3
mark b, chertsey 09/07/2018

Great location, with car park and friendly staff. does have a large garden with tables and chairs to the front overlooking the cathedral. But its a sixties hotel so rooms are small its a bit dated, but clean and with a place like lincoln youre not going to spend a great deal of time in the room, its fine for a couple of nights.

"Lovely one night stay"

4
Savas T, London, United Kingdom 08/07/2018

Lovely clean, good size room. Polite staff. I'm not a great fan of buffet breakfast but it was ok. Great location. Our room overlooked the cathedral. Free parking. Good Wi-Fi. Reasonably priced. Would recommend

"One Night Stay"

4
Cherylwelshgirl, Merthyr Tydfil, United Kingdom 08/07/2018

The location of this hotel was excellent right behind the cathedral with parking to the back and on the side of the hotel. It was easy to walk to the cathedral and castle from the hotel without using the car and luckily it was at the top of the town so no need to climb the steep hill to reach these historic places. The hotel and bedrooms were very comfortable and we really enjoyed the buffet breakfast in the morning and would definitely stay here again.

"Ideally placed....."

4
Jacqueline M, Kings Lynn 05/07/2018

We have just returned from 2 nights at the Lincoln Hotel. We have had a glorious time in the area and were very pleased with the hotel. From the outside, it looks a little shabby however the room was very clean with plenty of storage. The king size bed was very comfortable indeed and the room did have airconditioning which we did use in this hot weather. Have an upgrade (not too much more) and book a room with a view of the Cathedral. Just a stone's throw away and absolutely spectacular at all times of the day. Breakfast had a good choice and was buffet style. The hotel is ideally placed particularly for the Cathedral and the Castle as well as Tourist Information and Steep Hill. The hotel is at the top end of Steep Hill! Parking is available at a charge of £5 for your stay.

"Perfect location"

4
Christine B, Sydney, Australia 02/07/2018

This hotel is in a perfect spot situated opposite the cathedral and a few minutes level walk to shops pubs and restaurants. There are (for a premium) de-luxe rooms with cathedral views but I was in one of the others. it was quiet and comfortable but was in need of an upgrade. however for 2 nights it was adequate. the staff were very helpful and the restaurant food was very good although the main course portions a tad small.

"Super hotel in great surroundings"

5
Hampusine, Norway 29/06/2018

We had a lovely stay at the Lincoln hotel. The staff was very friendly and helpful, our room was super and we had the best hotel towels we have ever experienced. Lovely beds, very large closet and super bathroom. The breakfast was very good, and the view from the breakfast room is superb, and the short walk to the castle was also a nice surprise for us. We really did not have anything to complain about. But maybe this hotel (and also others) should provide more than one luggage stand in rooms? When you are travelling with friends and have more than one suitcase, one always ends up on the floor in the corner. In a large room like ours there was more than enough room for another luggage stand. Will I come and stay another time? Definitely!

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Hampusine, We love Lincoln too, it's always great when guests visiting the area appreciate the beauty of this great City and all the history it has to offer. As you know the hotels location is second to none, with the Cathedral opposite and the 'best' Castle in the country only a few minutes' walk. We hope to see you again soon. Regards Stephen Marriott General Manager

"Night away"

5
shazevans1969, lincolnshire 27/06/2018

Excellent value for money great staff very friendly nothing to much trouble very clean and comfortable room plenty of room the restaurant in the hotel amazing food outstanding waiting on staff excellent servicethe only down fall was other guest being disrepectable to the history in the hotel garden children climbing all over it such a shame to spoil it

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear shazevans1969, Many thanks for your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city soon. Regards Stephen Marriott General Manager

"Great view of Cathedral"

4
Badger000_12, Durham, United Kingdom 25/06/2018

Situated right opposite cathedral and a few minutes walk from the castle. Is in the old town which is a very long steep walk up from the main shops and waterfront.Hotel was clean, had a bar and garden seating and staff were friendly. The hot buffet breakfast was okay with plenty of choice, normal for this type of breakfast.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Badger000_12, We love Lincoln too, it's always great when guests visiting the area appreciate the beauty of this great City and all the history it has to offer. As you know the hotels location is second to none, with the Cathedral opposite and the 'best' Castle in the country only a few minutes' walk. We hope to see you again soon. Regards Stephen Marriott General Manager

"What a view!"

4
User 22/06/2018

Stayed for two nights via Secret escapes,our room was overlooking Lincoln Cathedral..a magnificent view.Very handy for walking into the cathedral area,including the castle.We had two evening meals in the Green Room,excellent both nights.

"Best Location & Best Views"

4
markpittscom, Venice, Italy 19/06/2018

Great location, with full view of the cathedral (if you get the rooms with a view - which cost more). Ok buffet breakfast, and a overall a bit worn down (looks like it was last renovated in the 70's). But overall worked out very well for us.

"Fantastic hotel"

5
Jan S, Lowestoft, United Kingdom 19/06/2018

Lovely friendly hotel. Room was clean and comfortable. Breakfast was hot fresh and tasty. View from dining room was stunning,Cathedral is just over the road. We requested an accessible room which was on the ground floor at the back of the hotel looking at the old wall. This was fine for us. We would go back again

"Pleasing Stay"

4
carolkite, Salisbury, United Kingdom 17/06/2018

An over night stop off which was a pleasing surprise. Centrally located so even though we were there a short time we were able to explore ventre Lincoln easily. Room overlooking cathedral with a small balcony was a bonus. Set menu was varied and food good. The cheese board was amazing with local varieties to choose from. Breakfast buffet was much better than many with cold meats, cheese a variety of breads and fish available. Only downside was having to pay extra for parking

"Birthday Treat"

5
User 16/06/2018

We stopped in this hotel on a Friday night on the Feel Good Friday deal. It is such great value for money. We stopped in one of the rooms with a balcony over looking the Cathedral and it was such a lovely view and room. The breakfast and evening meal were really great and had plenty of gluten free options to choose from. Would definitely stay again.

"Very tidy and welcoming"

5
User 13/06/2018

Almost at the very feet of the cathedral, this newly refurbished hotel is highly recommended for its central location, warm welcome, ease of parking, clean and tidy rooms and excellent food. The main restaurant looked to lack atmosphere so ate at the alternative Bar67. Fish goujons and chunky chips served in a basket with faux newspaper (greaseproof) and mushy peas, sauces and condiments served on a slice of tree. Fresh and tasty and the service also superb. A good measure of overall hotel quality for me is the poached eggs at breakfast, and here they were the best had for quite some time. Well done.

"Poor staff overwhelmed by being under stafffed"

3
User 12/06/2018

We love on a bright sunny evening at the weekend to walk into uphill Lincoln for a drink! This potentially fabulous hotel is so let down by being seriously under staffed if it gets busy! The poor barman was rushing around serving teas and coffees on a tray, running in and outside again and again, as I waited behind a couple, behind two elderly gentlemen queuing at the bar before me. The couple in front gave up after the waiter yet again went out to serve more customers! I awaited, hoping that meant I was further in the queue, but when again he returned to reload his tray and head out to serve the outside customers again. The elderly guys at the front stayed waiting patiently, but my wife and I gave up and headed to the Prince of Wales, a local friendly pub with great staff and service! The staff at the Lincoln are also very good but there are repeatedly too few to cope when it's busy!

"Lovely stay, with a wonderful view"

4
Samantha V, Lincoln, United Kingdom 06/06/2018

We live in Lincolnshire but had been given a Virgin Experience voucher and decided to stay here on a Bank Holiday Sunday, it really is in a perfect position to walk to Steep Hill for drinks and dinner. Our room overlooked the Cathedral, with a small balcony and it was so lovely to look out at the Cathedral, both in the evening when it is lit up but also to sit out and have my morning brew. The room was large, with a small table and chairs, the décor was smart, the bathroom could probably do with a touch up but it was all very clean. My only negative is that we put our breakfast order out on the handle of our door, for collection, so that we could have room service the following morning but this wasn't collected, thankfully we woke early and I checked but the buffet breakfast was really lovely, a lot of choice and all tasty. We would definitely stay here again and I would recommend it. Also loved the quirky lampshades in the corridors, nice touch.

"Relaxing Weekend"

5
User 05/06/2018

If you want a hotel with great access then look no further. Cross the road and you at the Cathedral. Two minutes and your in the top half of the town. Parking was excellent the hotel has it's own parking and £5 covers the cost of your whole stay. We had three days I look forward to returning. Our room was very clean and tidy and well decorated. The view was amazing looking straight out over the old Roman gate house directly at the Cathedral. Room 32 if memory serves me right. Staff were friendly and helpful. We didn't eat in the hotel but the restaurant always seemed busy. If travelling to Lincoln I would recommend this hotel.

"Reunion Trip"

4
Soupdragon_11, Wales 04/06/2018

Fantastic stay at the Lincoln Hotel. The position of the hotel is wonderful just steps from the Cathedral and if you have a room at the front you get a wonderful view. The rooms (we stayed in 236) were very small. Can be a bit of a treck to get to the room either way you go you have to take steps as the lift does not cover both areas. The breakfast was stunning so much choice. We were a party of 16 and they gave us so much help and put up with our noise. The fact that the car park was free and we could leave it after we had checked out to have another look round the town was fab. The only down side of the hotel was that the room was very hot even with the windows open as wide as possible and we did not have much of a view. But saying that we were not staying there to spend time in the hotel room looking out.

"Fantastic position "

3
Ronmet, Derby 03/06/2018

The Lincoln is without doubt in a 5* position to visit Lincoln and see the historical sights. The hotel is spotlessly clean and the breakfast was very good. Overall the staff were very nice, but not all were. There were a few negatives. When I pay £132 for one night in a 3* hotel I do not expect to pay £5 to park my car in their hotel car park. More about the principal than the cost. We was disappointed in the size of our room it was very small and my view was a brick wall. I am beginning to wonder when you book with booking.com they are allocated inferior rooms. Not a good advert for them. However this hotel is all about position and if going back I would book direct and ask for a superior room.

"Good view of cathedral "

4
BRYAN A, Stockport, United Kingdom 02/06/2018

Stayed here for one night in a room that was directly opposite the cathedral lovely view .. The room itself was nice a little outdated but basic . The carpet had a large stain on it near the table . The bedding smelled of cigarette smoke .. The staff were nice . Friendly. And helpful.. breakfast was good quality and plenty of choice ..

"Excellent Choice"

4
david_chance, Bury St. Edmunds, United Kingdom 28/05/2018

My wife and I had a three day break at the Lincoln Hotel from the 20th May this year and thoroughly enjoyed our stay, We had a balcony room with a direct view of the Cathedral and short walk to the Castle, The only issue we had with the room was that the en-Suite was a little on the small side, although this was a minor issue and that the main meals were a little limited on their selection offer. Other than that, the staff were helpful and the rooms clean and tidy. If you have not visited Lincoln before, be warned that the main high street is not called "Steep Hill" for nothing and I suffered because of a severe leg problem, especially on the way back to the hotel. Don't let this put you off, but ensure you know where the "park and ride" bus stops are!

"Birthday break"

4
Latebooker123, Northampton, United Kingdom 28/05/2018

Spent 2 nights here, the room was comfortable with views of the cathedral, breakfast included a very good choice of hot and cold dishes. Dinner in the restaurant was nice but service was a bit slow on the second evening.

"Could be nice but got no sleep"

2
sm1990m, Manchester, United Kingdom 25/05/2018

Stayed for 2 nights and both nights got very little sleep and got woken up very early due to lack of sound proofing. We could even hear person in room above using the toilet. When I asked reception about moving rooms due to noisy guest in adjoining room, they said hotel was full but offered no further assistance and didn't offer to speak to the guest about the noise level.

"absolutely stunning view"

5
ericthered-23, Barnsley, United Kingdom 22/05/2018

This hotel is directly across from the Cathedral, 1st thing you see on opening the curtains. The restaurant is also very good, bit nouveau but lovely food and service.all the staff were very friendly and efficient, rooms comfy and clean, on site parking very handy considering the location.Very handy for all the historic attractions. there is also a shuttle bus from the Cathedral down into town every 20 mins. saves a walk up/down a very steep hill.overall impression loved it and the weather was wonderful.

"Great location and friendly staff"

4
Sue S, Newcastle upon Tyne, United Kingdom 22/05/2018

Went on my own to Lincoln to meet up with friends for a school reunion. The location was important to be near my former school but it also was great to be in the cathedral area so I could have a nostalgic wander round without having to climb up Steep Hill! The room was ok but there was no view except onto a rather dismal inner yard and it was also rather hot and along a corridor which included steps up and down so would be tricky for people with heavy luggage and impossible for the disabled. On the other hand I got a deal of £146 for two nights B and B with Expedia so I guess a basic room was what I'd paid for. The breakfast was excellent and the dining room overlooks the cathedral and I sat at a window table enjoying the view so that made up for the bedroom's dreary outlook. I should add that the staff were extremely helpful and pleasant and that the atmosphere was quite informal. I ate dinner there with friends on my second night and we thought the food was extremely good. I would recommend this hotel to anyone wishing to visit the historic part of Lincoln on foot as it is so well situated.

"Birthday"

5
User 17/05/2018

My husband booked this hotel for a one night stay with dinner and breakfast for my birthday. Good car park, friendly staff. We had a deluxe room with a small balcony overlooking the Cathedral. It's is a short walk to the Cathedral quarter and Castle. We had dinner at the hotel which was excellent and breakfast was too...lots of choices. Would highly recommend. Picture is view from balcony

"Bland"

3
pipersam, Manchester, United Kingdom 13/05/2018

Was OK but it's the usual bland big name hotel. Needs a lick of paint. Room was v small but had a view onto the small garden. Room was quiet but v hot. Is in a good location, right outside the cathedral. Paid £147 on booking. Com for a sat night. Won't go back, will try harder next time to book somewhere else earlier

"Excellent stay and value"

5
User 11/05/2018

Lovely room with a fantastic view. The bed was comfortable and the room clean. The hotel is right next the cathedral and within easy walking distance of the historical and shopping areas. Great breakfast as well!

"Excellent Hotel"

5
BeverleySueandJohn, Beverley 10/05/2018

Stayed as two couples .Could not fault any part of the stay. The rooms ,overlooking the cathedral were clean,comfortable and stylish.Staff on reception were friendly and efficient and the restaurant served reasonably priced and well presented food.Breakfast was an extensive buffet of hot and cold food . We used a "Secret Escapes" deal and consider it great value. Would recommend wholeheartedly.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear BeverleySueandJohn, Thank you for your lovely review, I am delighted you had such an enjoyable stay. Thrilled you love our city just as much as we do. We look forward to welcoming you back again in the near future. Kind regards Stephen Marriott General Manager

"Nice hotel"

5
thewrinklies2018, Walton-On-Thames, United Kingdom 10/05/2018

Lovely place to stay for a visit to Lincoln. The hotel offered everything we needed. The people on reception were very friendly and helpful as were all the staff. Great breakfast and nice evening meal. Room clean and tidy, bed comfy, bathroom good, although pop up waste needs attention, but that is a minor detail. The view of the cathedral from our room ( 214) was perfect. Parking at hotel worth the small charge. Over all a very enjoyable stay!

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear thewrinklies2018, Thank you for your lovely review, I am delighted you had such an enjoyable stay. Thrilled you love our city just as much as we do. We look forward to welcoming you back again in the near future. Kind regards Stephen Marriott General Manager

"Fab and right next to the Catherdral"

4
alan_french28, Warninglid, United Kingdom 10/05/2018

We had a great stay at this hotel. From the minute we arrived until we left the staff were welcoming, helpful and always had a smile. Our room, on the second floor, was fine with a wonderful view of the Cathedral and if you are wondering, the bells stopped at 10pm and started again at 7am so did not disturb your sleep. Eating was very good with a varied and plentiful breakfast overlooking the Cathedral and the evening meal menu was also very good. My steak was perfect. We would also like to thank Gemma who looked after us so well in the restaurant. The location was perfect for the Cathedral and the upper town with many fine shops and places to to have tea. The hotel is looking a little tired and could do with freshening up. I hope the managers appreciate their staff who are a credit to the hotel.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear alan_french28, Thank you for your lovely review, I am delighted you had such an enjoyable stay. Gemma will be so pleased you have mentioned her, I will pass on your positive comments. Thrilled you love our city just as much as we do. We look forward to welcoming you back again in the near future. Kind regards Stephen Marriott General Manager

"May Bank holiday away"

5
2Freeman, March, United Kingdom 08/05/2018

The Lincoln Hotel is situated near the Cathedral and short walk to the castle. We parked the car in the hotel car park (entrance at the side of the Hotel) on Sunday and did not go back to it until Tuesday, £5 for parking for that time is worth it. All the staff are friendly and helpful, the Green Room restaurant is very good but book your table at weekends. The room we had was a superior facing the Cathedral. a very nice view.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear 2Freeman, Thank you for your lovely review, I am delighted you had such an enjoyable stay. Thrilled you love our city just as much as we do. We look forward to welcoming you back again in the near future. Kind regards Stephen Marriott General Manager

"Brilliant location, good two nights stay."

5
AndyA46, Repton, United Kingdom 03/05/2018

Paid a little extra for a room with a balcony overlooking the Cathedral. Good size, well equipped, all facilities, clean and comfortable. Staff good. Parking on site which normally attracts a small charge, but was complimentary for some reason. Ate out in town one night and visited Brayford Pool. Had a smart dinner in the restaurant the other night. Managed to see the Cathedral and Castle in some detail. Very good breakfast but short on staff which meant some delays. 1960s building is architecturally at odds with the early medieval Cathedral.

"Not good value for money"

3
Michael G, Alford, United Kingdom 02/05/2018

The hotel is looking rather dated and in need of a makeover. The staff lacked training and customer service and satisfaction seemed a low priority. The bar staff won't serve you until they are ready - and the reception staff are not interested enough to ask "if everything was ok with your stay." Basically, buget standard and inflated prices.

"Good Location"

4
Neil A, Bury St. Edmunds, United Kingdom 01/05/2018

A 2 night stay, Hotel is well located with car park on site. Great views of the Cathedral. Rooms were clean perhaps in need of a little refurbishment. We requested interconnecting rooms with one room being an easy access room and this was accommodated in our booking. Staff were very helpful and friendly. Our rate included dinner in The Green Room and we were impressed by the quality of the food and service. Breakfast was excellent with a good choice. Only one negative comment - we had dined out for lunch on our second day and, therefore, in the evening we really only wanted a sandwich and glass of wine for supper, however, the lounge bar only serves until 5 pm. The the only choice for residents after 5 pm is The Green Room. Cellar Bar (which doesn't have much atmosphere, or Room Service. Just a small point but other than that the hotel is good value, excellent location with professional and efficient staff

"Excellent position and view"

5
David H, Eastleigh, United Kingdom 30/04/2018

This hotel is really the sum of its parts.Booking was clear , car park well indicated , reception staff good , room with view of Cathedral, dinner in the Green Room was of a high standard equally so was the breakfast.All staff competent and friendly.Well done.

"A very comfortable stay in a great setting"

5
User 30/04/2018

Only 1 night but a very comfortable one. Good sized room with a big comfortable bed. Fine views of the Cathedral. Clean bathroom and shower. Very pleasant dinner (an organised event and not with all the guests) and a very good breakfast the following morning. The staff were friendly and professional. Car parking easy but the car did fill up by early evening. For a hotel with easy access to Lincoln attractions this hotel would be hard to beat.

"Excellent location"

5
Wychypoo, Manchester, United Kingdom 24/04/2018

Stayed for 2 nights, fantastic location facing Lincoln Cathedral. All staff were very friendly and helpful Room clean and well appointed with plug sockets Breakfast was wonderful on site parking at very reasonable rates Would recommend and will stay again

"Churchil"

5
Gerry E, Knutsford, United Kingdom 23/04/2018

The service was exerlent. The staff on reception were extremely helpful. An exerlent breakfast choice and plenty of choices. Lovely location just across the road from the Cathederl easy walking to the old town. Rooms were clean the hotel needs air conditioning and showers not baths would be better and safer than baths. I would definitely stay again.

"Great location by the Cathedral"

4
Sarah H, Derby, United Kingdom 21/04/2018

We stayed on a Secret Escapes deal - deluxe room and breakfast. We really enjoyed our visit, the room was comfortable, the balcony and view were great and breakfast was very good. If we had to be critical of anything I would say the bathroom wasn't deluxe - we certainly didn't have a walk in shower like another reviewer! Overall, a positive experience - we would visit again.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Sarah H, Thank you for your lovely review, I am delighted you had such an enjoyable stay. Thrilled you love our city just as much as we do. We look forward to welcoming you back again in the near future. Kind regards Stephen Marriott General Manager

"Great views"

4
NKing, London, United Kingdom 21/04/2018

We were given a Virgin Experience Days voucher for two nights and dinner on the first night, for this hotel. The rooms are clean and beautifully decorated. Dinner at The Green Room was very good. The best feature of this hotel is the location and if your room faces the Lincoln Cathedral, waking up to a view of the looming cathedral.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear NKing, Thank you for booking with us via Vurgin Experience Days, I am delighted to read you had an enjoyable stay and were able to soak in that amazing view of the Cathedral from your room. I do hope you will consider returning to us again in the near future. Kind regards Stephen Marriott General Manager

"Nice Hotel, Great Location"

4
SteveNScottsdale, Scottsdale, Arizona 20/04/2018

Stayed here for 3 nights. My room had a nice view of a park area and was clean and quiet. The furnishing and carpet could do with updating, but it was very clean, The location across the street from Lincoln Cathedral is great and that was the focus of the visit. Would stay again.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear SteveNScottdale, Many thanks for taking the time to review your recent 3-night break with us, it's great to read that you would stay again when visiting Lincoln. I hope your return visit is sooner rather than later. Kind regards Stephen Marriott General Manager

"Perfect position by the Cathedral"

4
Paul M, Cambridge, United Kingdom 20/04/2018

We got a Secret Escapes deal for a deluxe room overlooking the cathedral and it did not disappoint. On the third floor the rooms have a small balcony that I could have sat on all day just watching the changes around the cathedral. The room was really comfy, air conditioning,good bed and a walk in shower. Coffee and tea available in the room including a Nespresso machine. The building is a sixties block and doesn't really add much to the surrounding area but the decor inside is very sixties and looks newly done. There is a good car park at the back of the hotel. If there were any problems they were around breakfast and enduring the food you may want was available when you wanted it but there was never too much of a wait. Enjoy you stay.

"One noght stay"

4
AET62, Colchester, United Kingdom 16/04/2018

Stayed at The Lincoln on recommendation and not disappointed. Room was extremely comfortable with great view over the Cathedral. Staff were very friendly and nothing was any trouble for them. I would have no hesitation staying again

"Nice room, shame about the lack of breakfast"

3
FlorrieF18, Grantham, United Kingdom 11/04/2018

Arrived at the hotel about 8pm at night, sat nav took us to the front of the hotel and had to Google to find the car park, which is round the back. Could do with a sign at the front to direct guests. There was ample car parking and a walkway to the back entrance of the hotel. Check in was very quick and we were directed to our room. The room was nice, with a lovely view of the Cathedral. I would definitely recommend booking a Superior Room as without the view, our stay would have been much less enjoyable. Two nice chairs and a table in the room and ample clothes storage. I thought there was a lack of plug sockets though, which always makes it difficult when charging phones, watching tv and wanting to use the kettle, etc. The tea and coffee was good; it was really nice to see a selection of fruit teas. The toiletries in the bathroom were good also and the shower nice. We did have an issue with our toilet not flushing and on the first night had to fill the cistern with water via the kettle. This seemed to resolve itself by the next morning otherwise we would have reported this. Room service was great, delivered promptly in a nice picnic basket. The biggest disappointment for us was breakfast on the first morning. Breakfast was advertised as being served until 9.30am, we arrived at the room at 9am to find all (except the mushrooms) the hot food trays empty. Although the food is nicely presented with some alternative options (we managed to see the next day!) e.g. fish and cold meats, the lack of any hot food was disappointing. Even the toast had run out. When questioned, the waitress delivered some beans but no sausages, bacon, etc. The menu states that non-guests can eat breakfast at a cost of £11.50- very expensive to have nothing. When we mentioned this we were told 'Oh dear, they'll be some tomorrow'. We were seated in the far window, right next to the hot trays. The sun was glaring through the thin curtain, meaning I couldn't look at my partner and the heat was ridiculous. The Reception staff were friendly and helpful; booking taxis, etc and the hotel is well situated for a wander down steep hill.

"Great, stay"

4
lauraloumk, London, United Kingdom 09/04/2018

We stayed at the hotel 18th-20th March, we got a deal through Virgin experiences and have to say that it was great value for money, it included two nights stay, breakfast both days and an allowance towards dinner on the first night. Location of the hotel is fantastic, beautiful view of the Cathedral and just a short walk to most of the major sites you would want to visit. Restaurant was ok, food was nice and they dealt with my allergy requirements fantastically, only downside is the restaurant only had a few tables being used the night we dined there and it was quiet and lacked atmosphere. Room was clean and comfortable, it was snowing when we arrived and extremely cold outside so we were delighted to find that are rooms were kept warm at all times. Staff were friendly and made you feel welcome. Would definitely recommend staying here.

"Weekend visit to lincoln."

5
brihobo, Coventry, United Kingdom 06/04/2018

The hotel was in a great location opposite the cathedral,breakfast and food in the restaurant was excellent.special mention to our waitress Sammie who was very friendly and good at her job.I hope to be back very soon with my daughter.thanks Brian and Ali of Coventry.

"Good staff, shame about the hotel."

3
Maureen L, Straford on Avon, United Kingdom 04/04/2018

This is a sprawling hotel, decorated with outdated wallpaper and furnishings. The lounge, half carpeted, has no comfort with old fashioned chairs and the wallpaper is terribly outdated. The huge windows make the room seem cold although they do look over the Cathedral. The dining room chairs are spindly, see through items, which look as though they wouldn't hold any great weight. There is no discernible disabled entrance with quite steep steps leading up to the front entrance. The bedrooms where we were, were just boxes although it is understood there are better rooms. The bed was comfy though. The meals at dinner were 'haut cuisine' which is rather sparse although the soup was delicious. Not a hotel we would go to again. However, the staff were really excellent. Best Western can do much better than this.

"Good value great position"

5
Russspencer1957, Sutton in Ashfield, United Kingdom 02/04/2018

The room was very clean...Very comfy bed .Plenty of quality towel in the bathroom and toiletries provided. Free internet . Hairdryer. The breakfast was excellent with a great choice rabbit from a full English to cereals,salmon and Danish pastries.....And plenty of it. The hotel is in great position opposite the cathedral. Although were were able to leave the car in the car park after checking out so we could go into town, we had to pay a small fee when checking in to leave the car there. I don't think that you should have to pay to use the car park as you are a guest. Other than this a great hotel and good value.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Russspencer1957, Many thanks for your your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city in the near future. Regards Stephen Marriott General Manager

"one night stay in lincoln"

3
stephen s, Middlesbrough, United Kingdom 02/04/2018

Booked this as surprise for my wife as we love Lincoln. Hotel is in great location next to the cathedral and pubs/restaurants, also private parking onsite. We booked a king deluxe room which had good views of cathedral and a small balcony. The room was spacious and quiet but unfortunately the bed was very poor and worn with creaks and groans at every move we slept very poor, the bed head was also badly stained by use and needed a clean. Room overall tho was clean. Breakfast was buffet style, plenty of choice and tastey. Staff overall helpful and cheery. Complained about bed at checkout but think it fell on deaf ears, fact we had no sleep didn't seem to bother the lady at all.

"A delightful afternoon tea."

5
berilldon, Lincoln, United Kingdom 01/04/2018

Top marks for the afternoon teas in the retro style lounge area,Started with a glass of sparkling wine followed by the concept picnic style tea.The cakes scones and sandwiches ,all yummy were presented on a miniature style picnic bench complete with checked table cloth and accessories,even the pebbles were edible,Fantastic concept and high quality food together with excellent service guarantees a superb teatime treat.

"A lovely hotel with friendly staff!"

4
deemullings, Brighton and Hove, United Kingdom 27/03/2018

We stayed in a Superior Room with a balcony looking directly at the Cathedral. We were spending a weekend to attend a family wedding. The room was spacious, well-equipped & very comfortable, with lots of little extras, like an ironing board & iron in the room. The staff were so very friendly, especially Blaine on Reception who helped us in a crisis after we locked our car keys in our car, which necessitated us to stay an extra night! We would thoroughly recommended this hotel - close to the Cathedral & town!

"Great place to stay"

4
J L, Peterborough, United Kingdom 27/03/2018

Hotel is situated right opposite the cathedral. Great location for exploring the town. Room was spacious and clean with superb view. Staff were friendly, smart and helpful at all times. The hotel restaurant was wonderful and we had a lovely meal, I look forward to returning soon.

"Very good hotel"

5
RussBrighouse_UK, Brighouse, UK 27/03/2018

We chose the Lincoln Hotel mainly for it's position however we were very pleasantly surprised with the hotel overall. There is car parking on site in a large car park. The check in process was trouble free and the receptionist very friendly. We had a deluxe room with views of the cathedral. The room itself was a good size with a decent size bathroom and one of the comfiest hotel beds we have slept in for a long time. The first night was very warm. The following day we found that, apart from the central heating, there was also a plug in heater which was plugged in and turned on. Once that was turned off the second night was just right. The hotel was very quiet at night and we both enjoyed a good nights kip. We tend to steer clear of hotel restaurants however we decided to give the Green Room a try. We were both glad that we did. The food was excellent and the service top notch. The hotel bar is well stocked and the service is quick. The whole hotel has a very good retro feel from the wallpaper to the light fittings. Some people may not like that but we thought it was very well done. Breakfast was also very good. All the food was well prepared on the hot plates. We even saw a member of staff using a thermometer to check that it was the correct temperature! It is within easy walking distance of both the Castle and the Cathedral. There are numerous good pubs also within easy walking distance. To get into the centre you have to walk down and back up Steep Hill which is aptly named. Alternatively you can take the regular bus service from just outside the castle. All in all a very enjoyable stay. There were a couple of small points but not enough to stop us giving it five stars. We would recommend it.

"Great location "

5
User 26/03/2018

Really enjoyed our stay, clean room and beautiful view from the room!!! We enjoyed our breakfast all staff were extremely helpful and friendly. I would recommend this hotel :) Look forward to come in again for our wedding.

"Friendly and Welcoming"

5
Ckn0x1925, Peterborough, United Kingdom 26/03/2018

My husband and I chose Lincoln Hotel due to the location, having never stayed there before. The staff were so friendly and helpful, the hotel was clean, warm and modern. We had a meal in the restaurant on the first night and it was faultless and surprising good value for money. If you want to lay in after 8 am, then you may have an issue with the Cathedral bells, but Lincoln is alive early in the morning with so much to see and do. Situated north of the Cathedral, far enough to be from center, but two minutes walk you are in the hustle and bustle of it all. If we had to make a comment about 'would be better if', it would only be that they have no pool which we would have to consider if we were to take the children on a mini break. However, my husband and I will definitely go back.

"Eastgate revisited"

5
S7014ZCjohnt, Gloucestershire, United Kingdom 21/03/2018

The hotel was built in 1960's, and retains that distinctive 1960's style, but still being clean and fresh. Well presented and in pole position for Lincoln's prime tourist attraction, the stunning Cathedral. Our room had a superb view of the Cathedral, directly opposite the Hotel. Great service, polite, helpful staff, high standards of cleanliness and good food. On site parking, brilliant position to explore the historic,uphill square mile,castle and if not eating at the hotel, many other bars and restaurants nearby. This would always be my first choice for quality and value when visiting Lincoln.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear S7014Cjohnt, Many thanks for your your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city in the near future. Regards Stephen Marriott General Manager

"Overnight business stay"

4
Phil W, NW England 19/03/2018

Having stayed at the hotel on numerous occasions before i was lucky to be upgraded to one of the executive room's and it was a very welcome upgrade. Sitting area, coffee machine and more space. Oh and not forgetting the balcony with fantastic views of the cathedral. Always warm and friendly staff, great breakfast and all round another great comfortable stay. I used to try other hotels in Lincoln but just book this hotel everyone now.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Phil W, Thank you for taking the time to review your recent stay. I was pleased you enjoyed your stay and found the staff to be helpful and friendly, we do hope to welcome you back to the hotel again in the future. Regards Stephen Marriott General Manager

"Overpriced"

1
Charlotte G, Cambridge, United Kingdom 13/03/2018

We booked the ‘Green Room' for a family function, not only did they struggle to find our booking to begin with but upon entering the room it was freezing. We were told by the manager (or so we were told) that the heating would turn on at 4:30 (we arrived at 4), yet by 7:30 it was still not on despite us asking. The room would be more suited to the name the ‘Dark Room', even though we had all of the lights on, blinds up, it was still dark and was made even worse by the large image on the centre wall. It didn't end there, we had chosen and pre-ordered our food as they had asked yet it still took a few hours to receive all courses, so much so some of our relatives had to cancel 3 rescheduled taxis. When we asked where the food was the waiters just shrugged and disappeared. The portions were tiny, there were only 6 pieces of gnocchi on a plate! We asked for sauces, vinegar etc but by the time it arrived, everyone had finished eating. It was also incredibly overpriced. It seems as though it's a 3 star trying to be 5 but not very convincingly.

"Lovely stay"

4
Susan R, Birmingham, United Kingdom 13/03/2018

My friend and I booked this hotel for 2 nights for our husbands Christmas presents from Secret EscapesThe week before our visit would have been impossible due to snow, but when I had contacted the hotel, they had assured me that if the weather prevented us from travelling, they would happily rearrange. Excellent. As it happened, we were fine. The bar was a bit short of wine on arrival as they had not had a delivery for over a week, but soon remedied. We were struck by how helpful and friendly the staff were. Our rooms had fabulous views of the Cathedral, and we had large walk in showers! The bed was very comfortable. We enjoyed both breakfasts, and had a very nice dinner in the hotel on the first night. The hotel is perfectly placed for visiting the Cathedral, castle and old town. A delightful stay, and thank you to all staff, everyone was so helpful.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Susan R, Many thanks for your your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city in the near future. Regards Stephen Marriott General Manager

"Mothers day and birthday treat"

5
Lesley C, Nottinghamshire, United Kingdom 10/03/2018

Booked afternoon tea was amazing. Arrived on a mini picnic bench with plenty of scones sandwiches dessert treats croissants and unlimited tea and coffee. Had 2nd lot of sandwiches too!! Lovely presentation, lovely and clean hotel with friendly staff

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Lesley C, Many thanks for taking the time to review your recent dining experience, I'm so pleased you enjoyed our Afternoon Tea picnic. We hope to welcome you back to the hotel again in the very near future. Kind regards Stephen Marriott General Manager

"Don't be put off by the view from the exterior."

3
User 10/03/2018

This is a Best Western Hotel although you'd never know that from outside - it looks more like a 'clubby' type place. Reception is very friendly and we were quite quickly processed. The view from our room was pretty nondescript as was the room itself - which was amazingly hot and stuffy on the first night - by night two we'd turned the radiator off and opened the window - unlikely actions when the outside temperature was so low! Everywhere seemed clean and tidy although paintwork in need of a bit of TLC. Neither the bathroom or the ladies had toilet brushes - an omission we felt. The buffet breakfast is amazing ( £11??) - all the usual items, but in addition there was a platter of smoked fish - salmon, trout and mackeral. To order were smoked haddock and, I think, kippers. The breakfast room faces the cathedral over the front garden area. This is covered in artificial grass whch unfortuately seems to be used as a short cut for the general public, which means that there is a walk way clearly shaded. The Lincoln city centre bus stops right at the side of the building.

"enjoyable afternoon tea"

4
helen01522, Lincoln, United Kingdom 07/03/2018

gift from daughter for xmas -- lovely view over looking the cathedral --Cathryn our waitress was pleasant-- not rushed--enjoyed our afternoon tea --have stayed at the Lincoln 3 times in the past -would return for both tea and accomodation PS we only live 5 miles away

"Great place for a lunch or dinner"

4
Dave V, Retford, United Kingdom 05/03/2018

We visited for dinner at 7.30 pm - easy parking behind hotel, very pleasant little restaurant and attentive staff. Meals superb - but you do need the extra veg with the mains. Recommend scallops to start an lamb was excellent as a main. Excellent view of cathedral.

"Great hotel. Fantastic location"

5
Scudder_uk, Newbury, United Kingdom 04/03/2018

We had a first floor, cathedral view room and couldn't have asked for more. The room was a good size and the bed very comfortable. The hotel is ideally located for walking into the city and castle and we had no need to use our car all weekend. Dinner in the Green Room was lovely and wine a decent price. Very good breakfast in a spacious room the first day, but due to a wedding party the following day breakfast moved to spread over a couple of rooms, which meant trudging quite a way to get food. That said, once again breakfast was very good and plentiful. Would absolutely recommend this hotel. All staff were great, especially reception.

"Fabulous for lunch"

5
857billf, Lincoln, United Kingdom 27/02/2018

Great location, lovely retro lounge with views of the Cathedral and a relaxed atmosphere. Excellent choice of sandwiches, salads, afternoon tea or cream teas. The chips are the best I've ever had. Would definitely go again.

"Excellent view of cathedral"

4
elizabeth190791, Grantham, United Kingdom 27/02/2018

Just returned from a 2 day break. Lovely hotel and lovely to see the cathedral. Our room was very nice and warm, the only gripe we had was that the corridors were very cold has no sign of radiators, also the loung/bar area was very cold, at times the air con seemed to be on. we wud of spent more time in the lounge/bar area if it had been warmer.I would of given it 5 stars if the public areas had been warmer.

"Favourite hotel"

5
Regwin, Norwich, United Kingdom 26/02/2018

This is one of my favourite hotels. We were on the Friday package which gets you a room with a cathedral view, breakfast, three course a la carte dinner and a bottle of prosecco for £140 for two people. Fantastic value. The dinner was excellent with no restrictions on what we could order in the price. A small but useful point is that the room had two comfortable armchairs so you don't have to sit on the bed to read or watch TV. Too many mid price hotels lack this basic comfort.

"Overnight business trip"

4
Jme1969, Acle, United Kingdom 26/02/2018

Hotel has easy parking (with extra surcharge), with accessible reception (well lit walkway). Room was good and clean with opening doors to small patio with Lincoln Cathedral in view (nice on summers morning/evening). WiFi easily found and used. Breakfast was great, with a wide variety of foods/drink available - well presented (buffet style) with extras available if required. Location good for evening restaurants and bars around bailgate and surrounding area.

"Nice 2 day break. Very comfortable bed."

4
Andy B, Corby, United Kingdom 22/02/2018

This is a nice hotel, it is at the top of a long steep hill, so be prepared!. We had a deluxe room. It was spacious and comfortable, although a little dated. The bed was really really comfortable, we slept well. The only drawback for us was breakfast on our second day, a Saturday. They ran out of several food items at the same time, scrambled egg, bacon, sausages. It took a while for supplies to arrive. Customers were frustrated. All that the serving staff could do was wait and apologise. Reception staff very friendly and helpful. Would go back.

"Comfortable"

4
judithwZ8892KO, Rugby, United Kingdom 20/02/2018

Excellent breakfast. Great central location. My room which was a standard room was pretty badly in need of an upgrade with patched paint on the walls, very tired bathroom but it was perfectly clean and the bed was extremely comfortable and it was quiet as it was at the back of the hotel. If you want a room with a view you need to be at the front of the hotel overlooking the cathedral.

"Excellent Location"

3
Alex H, Canterbury, United Kingdom 20/02/2018

This hotel is located at the top of Steep Hill alongside Lincoln cathedral. Average sized room with slightly dated decor but very clean.Reception staff welcoming and check in was easy and prompt. Breakfast room overlooking the cathedral. Good variety of food but I kept having to ask for refills as serving bowls were empty. Took three attempts to get some drinking water. However when it did arrive I had a large bottle to myself. I asked for this when I arrived for the rest of my stay as it saved trying to catch the staff's attention. On the whole a pleasant stay. Convenient for people looking to visit the cathedral.

"Top marks for the lady on reception"

4
chambta, Chesterfield, United Kingdom 19/02/2018

It was only a last minute one night stay but I seemed to have cocked up the booking (made via a 3rd party website) as there was no record of us being expected. I, inadvertently, had somehow booked for 7 days later. Thankfully no fuss at all was made and we were allocated an available room. She didn't need to speak to anyone else, just dealt with it efficiently and politely when the hotel were not at fault. The truth is they probably could have got away with charging me more than I'd paid as when I looked (on the decent free WiFi) it turns out it was at least £30 more for 'that' day than the one I'd actually booked. I'm neither clever enough or brave enough to try that again as it could have left us sleeping in the car! Thinking about it I don't think the original booking included breakfast but we got that too, so bonus. I was a little hungover so nibbled a croissant - my other half decided to go for haddock and poached egg and very decent it was by all accounts. Maybe everyone gets it and I'd just not noticed. No surprise given I clearly didn't notice the date I'd booked it for. Anyway, I wouldn't have wanted to pay more as the room was a little dated. Clean enough and the bed was comfy and the temperature just right. Coming in from the rear entrance by the car park (I was charged £5) the place reminded me a little of an 80s old people's home, both in smell and in style. The lift is not that recent though and made a noise like a asthmatic wart-hog with the grave warning not to overfill it with humans probably scary enough to put some off riding it.

"Location ideal for whatever you plan to do in Lincoln"

4
Pam M, Kingston-upon-hull, United Kingdom 19/02/2018

This visit was a special deal but we did not have less than expected experience. Room was warm, comfortable with everything we needed plus was quiet. Perfect location for exploring all ' levels'!! Of the city and with a car park we used our car as well to visit the International Bomber Command Centre. The hotel has various restaurants/bars and they were both worth visiting. Staff were welcoming and helpful. Breakfast had lots of choice plus you could order extra, constantly checked so it did not run out - then the view of the Cathredral. Perfect. We live less than an hour away but wanted to spoil ourselves , on our 40th wedding anniversary, and take time to get to know Lincoln better.

"Group weekend break"

4
fareynolds, Paralimni, Cyprus 14/02/2018

Visited this Hotel as a group of eight in February 2018. Very pleasant stay with good food and accommodation that was made special by all of the staff who all went out of their way to make our stay that much better. On the night that Bar 67 was close send, they set up a space for us to have the Bar 67 menu in the main Hotel which was a really great gesture. Specific thanks to Rob for looking after us all that evening. Only slight negative is that the Hotel is looking a bit tired but it's location in the heart of the City should not be overlooked.

"Super location for the cathedral"

4
Tigger576, Stratford-upon-Avon, United Kingdom 12/02/2018

Superb location literally opposite the cathedral and within walking distance of some nice bars and eating places. It also has a good size car park on site. Didn't eat in the hotel but the room was comfortable and the bathroom was very clean. Not a particularly pretty hotel but the staff were very friendly.

"Nice view but some updates required when paying top rates."

3
Hannah12015, Cambridge, United Kingdom 12/02/2018

Great location and we upgraded for a Cathedral view. The balcony area was very dated and needed modifying. The outside was quite shabby. The heater didn't appear to work particularly well hence a 2nd wall heater. The wires for the TV were hanging down the wall and also up high to the plug sockets, looked messy considering the room had recently been decorated quite well. The room was clean and had all the amenities you needed. When travelling to the area we usually pick a more country retreat hotel which is much nicer and cheaper if I am honest but I guess this is what you pay for a central hotel. We were disappointed that we couldn't book the restaurant for an evening meal as it was fully booked but luckily we found a great Thai round the corner and some great cocktail bars. Breakfast was fantastic, lots of choice, better than most buffet style set ups. Food was piping hot and staff very friendly. If you need somewhere central for a night then you won't be disappointed but I wouldn't say it's value for money. Also be aware the bells start ringing at the Cathedral at 7am everyday and seem to go off every 15 minutes, so if you need your sleep this won't be the place for you unless you have ear plugs!

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Hannah12015, Thank you for your lovely review, I am pleased that overall you had a nice stay. I acknowledge your comments ragarding area's for improvement and we will be looking at ways to imporve our overall offering. This is something we continually do and feedback such as yours is always welcome. We look forward to welcoming you back again in the near future. Kind regards Stephen Marriott General Manager

"A very convenient hotel"

4
Jack S, London, United Kingdom 12/02/2018

This hotel is well situated for a visit to the city of Lincoln. It is located directly opposite the cathedral and convenient for the centre of the town. Our room was small and comfortable but suffered from the disadvantage of overlooking, and being overlooked by, rooms directly opposite. The staff were friendly and hospitable. I think that we were there with Susan F.

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Jack S, Many thanks for your your positive review, we are all delighted you enjoyed your recent stay at the hotel. We look forward to welcoming you back to The Lincoln Hotel and our beautiful city in the near future. Regards Stephen Marriott General Manager

"Great Staff at Hotel "

4
Barry J, Henley-on-Thames, United Kingdom 11/02/2018

The hotel looks dated from the outside and very 1960's which it is. The Reception is rather stark and again decorated in the 60's style. This was more than compensated for by the welcome from the staff who were efficient, friendly and helpful. The food in the Green Room was of a high standard and excellent value with, once again, exceptional staff. Breakfast was a self service affair and was fine but no plate warmer was a disappointing. Stayed in a superior room facing the cathedral with shower but no bath and was rather darkly lit at night Overall a good experience and would readily stay again

Lincoln_Hotel01, General Manager at The Lincoln Hotel, responded to this review
Dear Barry J, Thank you for your lovely review, I am delighted you had such an enjoyable stay and were able to take advantage of the Green Room Restaurant. Many thanks for your comment regarding the plate warmer at breakfast, something I will be looking into. We look forward to welcoming you back again in the near future. Kind regards Stephen Marriott General Manager

"Centrally located hotel good for old Lincoln and easy access to city"

4