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Best Western Hotel Lincoln Inn, Lincoln

4.0/5  - basé sur 269 notations.
1750 5th Street, 62656-9111, Lincoln, United States - See map
Best Western Lincoln Inn - Hotel Lobby - Sitting Area The Best Western Lincoln Inn is ideally located in the center of Lincoln. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Located right on Route 66, this pet-friendly Lincoln, IL hotel offers clean accommodations and exceptional service within walking distance to Abraham Lincoln Memorial Hospital easy access to Lincoln Colleges, Lincoln Speedways and the Illinois State Fair. Leisure and corporate travelers will enjoy that the Best Western Lincoln Inn is located near the Lincoln Speedway, Logan County Fair Grounds, the Railsplitter Covered Wagon, Route 66, Lincoln College Museum and Main Street Shopping Market. Those visiting students or faculty at the area's schools will have just a short commute - Lincoln College and Lincoln Christian University are just a couple miles away from the Best Western Lincoln Inn. Guests traveling for work can enjoy easy access to Abraham Lincoln Memorial Hospital, FedEx Freight, SYSCO, Eaton Electrical Group, Precision Products and Walmart®. Traveling to and from this Lincoln, IL hotel is a breeze with the Abraham Lincoln Capital Airport just 28 miles away and easy access to the Amtrak. Feel right at home in the well-appointed rooms at this Illinois hotel with luxurious furnishings and generous amenities. The sizeable clean rooms at this Lincoln, IL hotel offer high-speed Internet access, a coffeemaker, microwave, refrigerator, desk and cable television. Fuel for all your planned activities comes easy at this Illinois Best Western with a complimentary full breakfast. Six restaurants are within less than one mile of the Best Western Lincoln Inn - ensuring that you never need to travel far for a great meal. Guests can also enjoy the convenience of having a 24-hour business center, a fitness facility, Lincoln's only outdoor swimming pool, free parking and full-service meeting and banquet facilities - all within this Lincoln hotel. We have meeting facilities that can accommodate up to 25 attendees. For an affordable trip to Lincoln, IL, reserve a stay at the Best Western Lincoln Inn.

Best Western

Hotel Lincoln Inn

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
GreenLeader Bronze
 
based on 269 guest reviews
NOTE ISSUED
Excellent
139
Very Good
70
Average
39
Poor
12
Terrible
9
REFER TO NOTICE
Business Business
41
Couples Couples
66
Family Family
100
Friends getaway Friends getaway
19
Solo travel Solo travel
24
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice room for price"

4
04/11/2018

Room was nice and comfortable though housekeeping forgot to put pillowcases on two of the four pillows. Also housekeeping also should have changed the clocks due to change in time and they did not. Beds are a little on the hard side. The room I had the door didn't lock unless pulled shut. When I went to the room for the first time the door was not closed all the way.

"Ok"

3
04/11/2018

We were just in for a literal sleep and breakfast. Room was clean, but the tub needed some bleach. Breakfast wasn't much to speak of. Staff was friendly but seemed rather pre-occupied and didn't seem as if they had been trained very well. Not a terrible stay but definitely doesn't meet the standard 5 star Best Western

"Team Travel"

5
01/11/2018

We traveled with 70 Football Players and their Coaches. The hotel was more than prepared and very helpful. Chris the manager was very accommodating when I had to reserve 35 rooms. I was concerned about the morning with feeding the team but they were so well prepared that no one left hungry!

"It's ok but walls are paper thin. "

3
25/09/2018

Definitely an older property. Shows it's age but it is clean. Needs a major update. For a cheap night it's ok but I wouldn't stay longer. Only has an outdoor pool and hot tub. Not good for Illinois. Hallways are very noisy.

"Good value, would stay here again"

5
11/06/2018

Exceeded expectations in most areas. Roomy and clean. Hot breakfast, in addition to standard waffles. Ours was tasty scrambled eggs and sausages. Large breakfast area. 24 hour coffee. Friendly and helpful staff. Only minor annoyances: the noisy bathroom fan would wake a fellow sleeper and only one chair so no way for 2 people to eat together.

"Great Hotel"

5
28/05/2018

This is an amazing hotel! The staff are super friendly, professional and very helpful. Additionally, the rooms are a nice size (lots of room) and very clean. If you are in the Lincoln, IL area this is the place to stay! We checked out extremely early (3 a.m.) and the front desk clerk was so nice. He made sure we had a bagel and coffee to go so we could start our long trip with no worries. Elizabeth & Rose were also amazing, kind, helpful and took good care of us too.

"Had Fun"

4
21/05/2018

Emily checked us in at the hotel and she was very helpful. Next to the hotel is an American Legion Post and the Post had a fun Bartender serving very affordable drinks. Next door to the Post was a bowling alley that served pretty good food at very affordable prices. Nothing was fancy but everything met our needs and the staff at all three places were great.

"Quick getaway Wonderful Hotel!!"

5
19/03/2018

We found this hotel while searching for hotels in Bloomington IL. This was a wonderful find! 30 minutes away from the show we were catching. The hotel was was modestly priced too. We had a beautiful room (Honeymoon Suite) This included a spacious room with a Jacuzzi tub and modern decor. The staff was wonderful! We will be back for sure. Warm soup was perfect after a a brisk walk in the afternoon downtown Lincoln.

jonnyrh, Owner at Best Western Lincoln Inn, responded to this review
Thank you for your feedback. We are glad you enjoyed your stay and hope to see you back soon. Respectfully, Jonathan

"Stayed just one night"

4
11/03/2018

Good hotel. Clean and comfortable. Only stayed one night but plan on staying here again in the future. Was on the second floor near the mid stairwell. Thought I was going to have to request a move due to doors slamming right around bedtime. Kicked on the bath fan and set the fan heater to a constant setting and it drowned out all the noise from the people down the hall. Great beds!! To the gentleman who sets up and cares for the dining area in the morning, well done!!! I honestly don't know how you do it as I would loose my mind with some of the animals that walk upright in our society. You not only handled them with grace and poise but you did it with a pride that is hard to find in employees. I came back down at 10 to tell you in person but you were already gone. Lights off, entire area spotless and the floor freshly moped. Nice job. :)

jonnyrh, Owner at Best Western Lincoln Inn, responded to this review
Thank you for your feedback. We will be sure to share your comments with our breakfast attendant, We hope you will return soon. Respectfully, Jonathan

"Well kept, great customer service"

5
11/03/2018

Room was well supplied, extra supplied blanket was provided upon request, the room was spacious, clean, and staff courteous. The morning breakfast was more than adequate and hot. Highly recommended. Do it

jonnyrh, Manager at Best Western Lincoln Inn, responded to this review
Thank you for your feedback. We are so glad you enjoyed your stay with us. Our team takes great pride in exceeding our guest expectations each and every day. We hope to see you and your husband back soon. Respectfully, Jonathan

"Good Hotel but..."

3
26/01/2018

We arrived late night. First we checked bed bugs, not found. Cleaning seemed to good, but the toilett was full with ****. Disgusting. We were too tired to move another room, instead of we flushed the toilett. Only one movement, why not was done by the cleaning staff? And how did not checked after cleaning? The soap and shampoo run out.. Breakfast area and staff was great, and food was ok. We talked about our experience to the front desk lady, who apologised and promised gives some BW Rewards points, what I am waiting since we left the hotel.

jonnyrh, Manager at Best Western Lincoln Inn, responded to this review
Thank you for your feedback. We are so sorry for the situation and have taken serous steps to ensure that does not happen again. We hope to see yo back again soon. Respectfully, Jonathan

"Cold and mice!"

1
03/01/2018

We stayed there January 1, 2018 and the weather was -9. After getting to the room I looked out the window and there was a lot of cold air coming in around the window and the heater/air conditioner unit. I put the curtains up around the window the best I could and asked housekeeping for a towel to put over the top of the heater. During the night I kept checking my phone to see what the temp was and my battery was getting low so I got my charger to plug my phone it and when I did I felt something like a small electric shock on my toe. I used the light of my phone to see what it was and when I looked down it was a mouse. The mouse had bitten my toe. I hurried and turned on the light and the mouse took off under the door to the hallway. I called the front desk and he said it was field mice and he has just seen on by the front desk. The people were very friendly but I don't think I would stay there again.

jonnyrh, Manager at Best Western Lincoln Inn, responded to this review
Thank you for your feedback. We apologies fro the incident that took place during your stay. We have taken severe and immediate action to rectify the problem. We assure you it has been cured. We understand that you do not want to stay with us again but I hope you can change your mind and give us another chance. Respectfully, Jonathan

"Visiting for the Holiday!"

5
26/12/2017

Great stay, Clean room, Great Breakfast, Hot Soup in the evening. I will come back. Desk Clerk Friendly, Great for business meetings. Andrew the cook does a great job of preparing the food. Great place to stay!

jonnyrh, Manager at Best Western Lincoln Inn, responded to this review
Thank you so much for your feedback. We look forward to seeing you back soon. Respectfully, Jonathan

"Great quality for the price with great staff!"

5
20/12/2017

The staff went above and beyond to make us feel comfortable. They provided goody bags for my kids daily and even had complimentary soup everyday. They found out my daughter loves broccoli and made that soup an option for the following two days. I would recommend this hotel to anyone.

jonnyrh, Manager at Best Western Lincoln Inn, responded to this review
Thank you so much for your feedback. We are so glad you all enjoyed the soup. We look forward to seeing you back soon. Respectfully, Jonathan

"Friendly"

5
07/12/2017

The staff was friendly. i was greeted with a smile by Bailey at the front desk. The staff was very friendly. The rooms are clean and comfortable. The location is easy to find. the bowling alley next door was ok.

jonnyrh, Manager at Best Western Lincoln Inn, responded to this review
Thank you so much for your feedback. We will pass on your kind words to the team. We look forward to seeing you back soon. Respectfully, Jonathan

"Overall very good"

4
07/12/2017

We had a very nice stay. The service was good and check in and out was easy. The breakfast was very good. The wifi worked well. The bathrooms in the room are small. The sink and mirror are not in the same room with the shower and toilet. The beds where more on the soft side but still firm and the pillows where very puffy .

jonnyrh, Manager at Best Western Lincoln Inn, responded to this review
Thank you so much for your feedback. We look forward to seeing you back soon. Respectfully, Jonathan

"Best Western"

4
05/12/2017

Hotel was older but clean. The staff was helpful. Check in and out was very easy. Would stay again if we are ever in the area again. The wifi worked well. We were there in the winter but they do have a nice pool area. It is convenient to the downtown area. Right next to a bowling alley.

"old and smelly"

2
04/12/2017

smelled musty and old thru out no carpet in room just peel and stick cheap fake wood shower head wouldn't work right bed was uncomfortable to bed cover looked dirtyroom was large with a better bed and nice flooring and smells removed could be a good hotel but is off the main drag in a small town

BestWesternHotels, Corporate at Best Western Lincoln Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Poor Housekeeping"

3
13/11/2017

Hotel has easy access, quiet location, very friendly and helpful front deck staff, good and hotel breakfast with great choices. Hotel has been remodeled recently. My only complaint with the hotel is that it has probably the poorest housekeeping staff the I have had anywhere, they need to be trained and made to do what they are hired to do or fired!

"Nice Room"

4
06/11/2017

The room itself was nice enough. Very disappointed that we got a room with a hot tub that was SO SMALL one person could hardly fit in it, much less two. Breakfast was not good at all. Eggs where dried out, sausage tasted blah. Breakfast attendant was very polite. I had to wait at counter for 10 minutes or so to purchase something from the shelf, there was no front desk clerk around. She was not very friendly. Maids where very polite and greeted us worh smiles.

Rose K, General Manager at Best Western Lincoln Inn, responded to this review
I am Terribly sorry that your stay with us was not to your satisfaction. I hope you will give us another chance. Call me personally and I will see to it your next stay is better.

"not so best"

2
16/10/2017

this hotel should not carry the best western logo. we've stayed at many different hotels and have been welcomed in a more professional manner than this hotel. the staff needs a meeting on how to properly handle their guests requests.

Beth M, General Manager at Best Western Lincoln Inn, responded to this review
I'm sorry we did not meet your expectations during your stay. Please elaborate on how we could have done a better job.

"You get what you pay for"

2
11/10/2017

Room cleanliness was extremely dissatisfying. Jetted tub had soap scum rings, bedding was stained, wallpaper coming off in bathroom, dust and dirt in corners. Price was good but again you get what you pay for. The front desk staff was very apologetic for the room issues. I highly suggest that this hotel take a good look at their cleaning staff as they appear to be highly lazy in my opinion.

Beth M, General Manager at Best Western Lincoln Inn, responded to this review
I'm sorry, once again, about your room. I responded to your first survey on our website concerning this issue.

"Not again!"

1
08/10/2017

Will not stay again room smelled terrible, shower would not drain, mold all along the top of the shower area, and the toilet had a small leak out of the bottom. Overall the hotel was dirty and had a distinct smell!

Beth M, General Manager at Best Western Lincoln Inn, responded to this review
I am terribly sorry for your disappointing stay with us. Had I known about this I would have moved you immediately. This room has been placed out of order and is being deep cleaned and repaired immediately. Again I am terribly sorry.

"This Rose is a wonderful flower"

5
17/09/2017

We broke down on our way north and had to spend an unexpected night in Lincoln. The manager, Rose, did everything possible to make sure we were well taken care of beginning at check in with a follow up call to the room to make certain all was in order. Great room, good price, fantastic service!

Beth M, General Manager at Best Western Lincoln Inn, responded to this review
You are very right in your description of Rose! She is, indeed, a wonderful flower and I am very blessed to have her in my garden. Thank you for stopping by and we hope to see you again, but without the car repairs.

"Great stay"

5
14/09/2017

Hidden off the highway this motel provided great value, good facilities and exceptional service. The rooms were of a good size and well equipped. The staff friendly and helpful. Breakfast provided a good start to the day. Worth the short detour!

Beth M, General Manager at Best Western Lincoln Inn, responded to this review
All hidden gems are fantastic!!!! Thank you for staying with us.

"over night stay"

4
05/09/2017

I booked two rooms, one for me and one for my granddaughter and her friend. The things I found that could use some TLC is, the room was very dusty and that could have been because of having the windows open, but it looked as though the dust had been there for quite some time. Also the lady in charge of breakfast, when I asked her a question, answered me but didn't seem to friendly. I will use this hotel again in the future if needed to.

Beth M, General Manager at Best Western Lincoln Inn, responded to this review
I am disappointed that my breakfast attendant was not the friendly person that I want in my staff. I will remind my housekeepers to daily dust rooms.

"Best stay right here!"

5
01/09/2017

Pristeen clean indoors and out, fabulously fresh, up to date interior, friendly and knowledgeable staff. Soft bed, hot water, roomy accommodations. 24 hr coffee, decaf, tea, cocoa. Included hot breakfast of all the Right stuff. Right off Route 66. Cute little town with nice balance of historical sites, interesting downtown shops, and standard retailers. Only minor downside: noticeable nearby racetrack noise from 7-10 pm, but tv volume muffled that until they shut down. Then total quiet. You won't be sorry you rested here. I would definitely stay again.

jonnyrh, Manager at Best Western Lincoln Inn, responded to this review
Thank you so much for your feedback. We have been working very hard since we took over the property to make improvements, We are glad our efforts have not gone unnoticed. We hope you will return and stay with us again in the near future. Thank You Jonathan

"Way off the beaten path~~~~~"

2
26/08/2017

This is an older property and is need of a good scrubbing!! The outside door closest to my room did not work with the room key. The carpet in front of my room had a "hump' in it like it had been flooded at one time. My room had an unusual smell to it, also. The room was definitely one you'd want to wear slippers in. I'm sorry to say the the breakfast room was in disarray when I got there. Out of bread for toast, eggs were out also, very messy and the garbage, you couldn't fit another thing in it. I went to the front desk to say something and the one girl came right away to make things right. Good customer service there!! But said the breakfast person was sent to do something else???? Yah, outside smoking and texting. LOL There are other places to stay off the interstate and you don't have to "look" hard. The only PLUS about this hotel was the outside pool. Nice

jonnyrh, Manager at Best Western Lincoln Inn, responded to this review
We thank you for your feedback. We recently took over this property and have been working very hard to make improvements, We have come along way but we obviously have some more work to do. We are glad that our staff provided you with good customer service. We hope you will return soon and give us the chance to show you we can get it right. Thank You Jonathan

"Ehhh."

3
22/08/2017

Our room had stuff in the drawers from a previous guest, and the bathroom was not cleaned well with grim in the corners and the toilet had stains. Breakfast was surprisingly good, the pool was outdoor and ehh, ok. Its just a hotel, there is no bugs or anything really nasty. Its cheap and ok.. but don't expect anything amazing.

jonnyrh, Manager at Best Western Lincoln Inn, responded to this review
We thank you for your feedback. We recently took over this property and have been working very hard to make improvements, We have come along way but we obviously have some more work to do. We are glad that our staff provided you with good customer service. We hope you will return soon and give us the chance to show you we can get it right. Thank You Jonathan

"Avoid this place."

1
17/08/2017

I guess it does not matter if you have a reservation . I had a reservation confirmation number but was rudely told there were no rooms open. The person at the front desk made no offer to help. Even had a printed confirmation of my reservation. I will never stay at a Best Western again

BestWesternHotels, Corporate at Best Western Lincoln Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Quaint and Friendly"

4
16/08/2017

the hotel is comfortable and quiet, the front desk clerk and Operational Manager was very friendly and polite as well and professional, the housekeeping staff could be a little more careful when cleaning the shower and refrigerator but nothing major. I will definitely come back. My other suggestion is for an air freshener of some sort because there is a old and slightly musty smell as you enter the lobby area

"Excellent service, nothing to do around"

4
14/08/2017

Every hotel has issues, and this one is not different- some corridor noise, no safe in the room and almost nothing to do around the hotel but it all depends on how the crew reacts to these issues, and in this hotel- they react promptly, with care and agility. Some examples: 1. I got to the hotel after flying and driving for hours just to find out that the room that I reserved a month ahead via a well-known aggregator site was actually overbooked (by the aggregator probably) and the hotel is sold out. Instead of just sending us on our way, the desk rep went out of her ways to find us a solution, in that hotel or in another near-by, finally having me stay the full 4 days in a room in the same hotel, paying the original deal price I was supposed to pay via the aggregator! 2. Due to allergies I'm limited in the types of food and what I could eat ran out one morning. The front desk rep (different one) got the kitchen super on the phone (without my asking her too!), to come down and cook an extra for me after breakfast was already over, knocking on my door to bring me a plate, to my surprise, so I won't stay hungry! 3. Hotel reps are just nice and trying to help with anything possible, like trying to assist us in finding activities as we were bored or just chat and be friendly. That's service and it overcomes everything else in my view. One thing that is out of hotel's responsibility is that mobile phone reception was poor in our room and corridor and worked only outside near the pool.

"This was not quite what I thought but ok."

3
03/08/2017

Normally BW is top notch. This one is fading and needs upgrades. Its ok but bumpy driveway, hard to spot off the highway and not too near to where I wanted. The beds were comfy enough and the breakfast basic but decent.

"Excellent value and very nice property"

5
30/07/2017

Reasonably-priced and excellent value as a clean, well-maintained property with all the amenities for a budget-saving but short drive from access to area highways and food services with local activity nearby!

"Nice location to city functions and fairgrounds!"

5
30/07/2017

It is close to highways and central to the fairgrounds and several functions sponsored by the City of Lincoln. Good appearance and very clean with friendly and professional staff. Excellent value, too.

"Hospitality "

5
28/07/2017

I have had a wonderful time at the hotel and I have to say rose is the best costumer service employee at the hotel I was pleased at the warm welcome by rose when I had a head ache and couldn't get to sleep got some medicine quickly and went to sleep best employee need more like her!

"quite location"

4
22/07/2017

This location is about 3 - 5 miles from the interstate. It was not hard to find and the location was very quite. Pillows were a bit lumpy, but still got a good nights sleep. Breakfast was very tasty and well presented.

jonnyrh, Manager at Best Western Lincoln Inn, responded to this review
Thank you for your feedback. We can only improve if we know what our customer think and what their experience is. We apologize we failed to meet your expectations. The hotel recently was purchased and is now under new management. We are trying to right all the wrongs and hope you return in the near future and give us another chance. Respectfully Jonathan

"Amazing"

1
13/07/2017

When I arrived at Best Western, the front desk receptionist, Bailee was so helpful!!! Considering I was in a sour mood, she even managed to lift my spirit. She was very patient with me and my many questions. Very sweet and kind employee.

Beth M, General Manager at Best Western Lincoln Inn, responded to this review
Confused by the low score if you were happy with the hotel.

"Dirty room"

2
11/07/2017

As were spent time we noticed different things. the was a piece of lime on the floor by the bed between the bed and the night table. It was black so indications are it had been there for some time. Upon using the shower, found the shower gel container empty. There was a bar soap available. On the floor in the area of the sink and the entry to the bathroom was concrete material. Evidence that the room had not been vacuumed for some time,

Beth M, General Manager at Best Western Lincoln Inn, responded to this review
This review was sent on another survey medium and addressed there.

"Weekend getaway"

5
10/07/2017

Was pleasantly surprised at this hotel after reading several poor reviews. My check-in was smooth, room was clean and nicely decorated. Had a great outdoor pool, an above average breakfast and the price was great!

jonnyrh, Manager at Best Western Lincoln Inn, responded to this review
Thank you so much for your feedback. We are so glad you had a good experience while staying with is. We have been working very hard ever since we purchased the hotel a few months ago to get things right. Hope to see you back soon. Respectfully Jonathan

"Lincoln"

4
29/06/2017

Over all nice hotel. Would use again. Hopefully will get my reservation right. They only had us for one night instead of 2. But was taken care of, but didn't get my AARP discount on 2nd night. Person taking reservation needs to make sure they have it right,

"Hotel stay from hell"

4
26/06/2017

Wasn't satisfied that it took 4 hours to finally get into my room and once I was in my room the guest around me were very very noise I was told they would have to clean another room that would take another 45 min. To clean I said forget it and just dealt with the noise by then I so very tired and exhausted there is 1 upside to all of this the 2 women that were there on this Saturday was awesome they did everything In their power to make thing right it wasn't there fault that their employees didn't show up for work hats off to the manager on duty and the front desk agent that was there on Saturday

Beth M, General Manager at Best Western Lincoln Inn, responded to this review
You are correct in stating that waiting 4 hours for your room to be ready is unacceptable. I will take responsibility for the slowness, as we were short-handed that day. I am happy that my FD girls were helpful and as accommodating as possible. I have hired extra housekeepers so that this delay in room readiness is not repeated. Thank you for staying with us and I hope that you will give us another try.

"Poorly managed property"

1
21/06/2017

Had terrible experience when checking in. First room was good but fridge not working so requested change. Next room smelled dirty -smoke or animal so asked if something else available. Opened door to third room and was met by German Sheppard and owner. Rooms 4 & 5 had not been made up since last guests. At this point we were upgraded to best available room - a nice gesture but the whole situation was avoidable had management been aware of what was happening in the hotel. If you intend to stay here check out your room before bringing in your luggage. Also breakfast was poor.

Beth M, General Manager at Best Western Lincoln Inn, responded to this review
I am very sorry that your experience was below par. As the new General Manager I am trying to re-align my housekeeping staff and, unfortunately, this is why I am still hiring. As I promised when you were checking in, I have given you 1000 bonus points. Please accept my deepest apologies and stop in and give us another chance. I can promise you will see marked improvements.

"New Hotel"

5
20/06/2017

Very new, very clean. Staff looks professional and are friendly and helpful. 24 hour coffee in the lobby. Snack "store" available. Have a strict no noise policy from 10 pm to 6 am and children must be accompanied by an adult at all times. So this is a quiet hotel. Room was spacious and nice. Bed was a bit firm. Breakfast was your average hotel fare. However they did have quite a selection of gluten free options. Waffle maker was out of order. Good variety of yogurts, fresh fruits, cereal, oatmeal, bagels and muffins. Along with omelets, scrambled eggs and bacon. Check out was quick. They only have 2 luggage carts and guests often don't return then to the lobby like requested so getting one is like winning the lottery.

Beth M, General Manager at Best Western Lincoln Inn, responded to this review
Thank you for your kind words. We look forward to seeing you again.

"Who's Serving?"

3
19/06/2017

The biggest problem we had with this Best Western was the Breakfast Buffet. This was our 5th "over nighter" here. The trays of both types of eggs and the sausage tray were either completely empty or maybe a half serving. The serving lady was busy talking with the desk clerk instead of doing her job.

Beth M, General Manager at Best Western Lincoln Inn, responded to this review
I am truly sorry that our breakfast not up to par. We are working to rebuild ourselves and we still have a few hiccups to work out. We are also in the process of switching food vendors and re-training staff to do things the "best Western Way." Please come back and visit with me so that I Can show off all of our improvements!

"Best Value in north central Illinois"

5
19/06/2017

A short drive on the Business I-55 takes you to a quiet location. updated rooms, a fresh hot breakfast, scrambled eggs and sausage all for 40% less than the motels right off the interstate.!! You can actually open the windows and listen to the crickets.

Beth M, General Manager at Best Western Lincoln Inn, responded to this review
Thank you for your kind words. Like you, I enjoy being able to open the windows and enjoy the summer evenings. I hope to see you again.

"Overnight stay"

4
19/06/2017

We were in town for one night. The hotel was very clean. Beds were soft, but pillows could have been a little better. Breakfast had hot food choices (pancakes, sausage, eggs, french toast), not just toast and donuts. They also had fresh fruit, yogurt, etc.

Beth M, General Manager at Best Western Lincoln Inn, responded to this review
I am pleased to hear that our beds were comfy. I am working to replace the pillows so they are just as comfy. One of the things that I like the best about our hotel is the breakfast spread that we offer. I'm glad that you had an opportunity to enjoy it, as well.

"Great Room for the Price "

5
08/06/2017

My husband and I stayed here on our way to Chicago from Kansas City and found the rooms to be clean, comfortable, and a great value. Front desk service was helpful and friendly. We would stay here again and would recommend it to others. We booked online and paid only $68 with tax!

"A few issues"

3
28/05/2017

Nice and clean hotel. There is a quiet time from 10pm to 6am. Sadly, this did not make it any easier to sleep. In our room, we could hear water running loudly through the walls anytime our upstairs neighbors used their shower, sink, or toilet. That combined with the hall light that flashed all night long, contributed to very little sleep.

"Seems to be on a downhill slide"

3
18/05/2017

I have stayed at this hotel a couple of time because it is close to my parents house. Last time was at Thanksgiving. When I walked into the hotel the first thing I noticed was the smell. Not sure what it was but it was not a clean smell. The smell was throughout the entire hotel. The breakfast was still the same spread but the eggs were very overdone. On the last day we were there we left at 4 AM and the breakfast was already laid out. It is not supposed to be out until 6 AM. While this was nice for us it explains why the eggs were so over cooked. The hotel was not dirty but seemed not to be maintained very well.

"Good value"

4
30/03/2017

I have stayed at this hotel several times. Exelent saff, clean rooms, breakfast is good. I will stay here again in the future. I will say some rooms are nicer than others. I am pickey about water pressure and only had one room that had weak pressure. Might have been several guest running water at the same time. Over all good experience.

Aarush_Hotels, Manager at Best Western Lincoln Inn, responded to this review
Darren D, thanks so much for your review! I unfortunately have to agree with you, some of our rooms are slightly better than others. We have some workers that come and insist on having the same rooms each time they stay. Not only does it feel like home for them, they know what to expect in that room and they're comfortable. Because of this, we have a little more wear and tear in those rooms than others. When their contract is up and they are able to go home, we plan on refreshing those rooms so they are up to standards that I expect my hotel to be at. We try very hard not to put other guests in those rooms but sometimes its unavoidable. Thanks for your loyalty and we look forward to seeing you again soon! Kenna Schafer-manager

"Right off old 66"

5
29/03/2017

Great pricing and extremely clean rooms. We stay here every time we are in Lincoln. You are just minutes away from the Postville Courthouse, the building downtown where the conspiracy to steal Lincoln's body was started, the Lincoln College and the old Lincoln Lakes. Stay in Lincoln and play a round of golf at the old Elks Course. Go downtown and see the old square.

Aarush_Hotels, Manager at Best Western Lincoln Inn, responded to this review
Monyman53, Thank you for your review! I'm happy you enjoyed your stay with us and all the rich history that our fair little city has to offer. Lincoln is an amazing little town with many things to do and with all the hotels in town for you to chose from we are honored you keep coming back to us. Kenna Schafer- Manager

"OK site - changing ownership soon"

3
16/03/2017

This hotel was about average for a Best Western - nothing fancy, but meets the need. There were some minor issues - the sink was backing up, and the hair dryer did not work on the last day there. Major concern - I was advised new ownership for this franchise was taking over later in March, and apparently all new staff will be coming in.

Aarush_Hotels, Manager at Best Western Lincoln Inn, responded to this review
Terry K, Thank you for your review. I am sorry you experienced issues during your stay. We are replacing the hair dryers as Best Western no longer allows wall mounted units in the rooms and the sink drain, you'll be happy to know, has been cleared. I'm very sorry that you think an ownership change is a bad thing after staying with us. The new owners are very kind people and are dedicated to making sure the hotel is successful and that our guests will get the same level of quality service under their care. The current staff will always be available 24 hours a day to assure that the new owners have all the help they need in taking care of our guests and make the transition as seamless as possible. Also, not all the current staff may be leaving but it is common for new management to remove the old staff to bring in new for a fresh perspective. I have also been informed that the new owners are very exited to have a very hands on management style. That's never a bad thing; who has more of an interest to make things run smoothly than the owners? I do hope you come back to the hotel and give the new owners a chance. Kenna Schafer-Manager

"We love this hotel"

5
27/02/2017

This hotel is excellent! They are extremely friendly and helpful. The rooms are perfect for us and always clean and fresh. We had a family funeral to attend and several families came from different cities to attend. The staff were able to locate us all on the same hall so that we were close in proximity to each other and could visit easily during our stay.

Aarush_Hotels, Manager at Best Western Lincoln Inn, responded to this review
Sherrie B. first let us start by saying we are so sorry for your loss. Anytime there is a passing of a loved one it can be very difficult. We strive to make the visit as easy seamless as possible. You have enough on your mind during this time and your hotel stay should not be one of them. We do hope that you are able to come back to visit us during a more pleasant time and we will be sure to pass along your kind words to our staff. Paresh Patel-General manager- Kenna Schafer-Manager

"Pleasant stay"

5
08/01/2017

This was the second time I have stayed at the Lincoln Best Western. Both time the same lady checked me in. I was a very pleasant experience. She made sure she assigned us the exact room we needed. The decor of the room was nice. It was clean and everything was in working order

Aarush_Hotels, Manager at Best Western Lincoln Inn, responded to this review
paulacF7136AN, Thank you for your review! I'm so happy you've enjoyed your stays with us and that my staff is able to anticipate your needs. We are looking forward to your next stay with us Kenna Schafer - Manager

"Trip"

4
19/11/2016

Staff was excellent. Problem with a sheet so they gave me a new one. Problem with bath tub due to a non-working stopper. They will fix it before next guest. Over all experience was good. Breakfast food was average. Gravy could have been warmer.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
J7769LLdonh, Thank you so much for your review. Im so happy you liked your stay with us and my staff was able to take care of the few issues you had. We will be looking forward to your next stay with us! Kenna Schafer, Manager

"very nice facility with friendly staff and good rates located in town but still close to I-55"

4
01/11/2016

This is one of the nicer motels we stayed at on our last trip. Everything was in a good state of repair and both our room and the common facilities all looked clean and in good condition and were of decent quality. Everything in our room worked, was clean and looked nice, and we had all the conveniences expected such as fridge, microwave, hair dryer, closet, flat screen TV, etc. The TV got good reception. Our room was nicely decorated and had 2 big beds. The front desk clerk spent a lot of time with us helping us with our dining options and went out of her way in that regard. After we got to our room, she even called us to tell us she had forgotten to tell us about a drive through special dinner the next door civics group was putting on (they were Lions or Elks or maybe VFW) and that we might be interested in. Can't think of one negative about this place. Very nice. We would definitely stay here again. I did think of one negative--the outer door lock on one of the entrances is broken and as a security measure for the safety of the guests, they should fix that. But, that won't keep us from staying here again. FYI, this is the motel with the giant Railsplitter Covered Wagon with Abe Lincoln driving--the wagon sits out in front of the motel. The motel is also located very close to the bowling alley.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
John E, Thank you so much for your review! I'm so happy you were pleased with your room and the staff here. We are very blessed to have such great people in our little hotel family and they really are the reason we are able to be successful. I will be sure to pass along your kind words to them. Thank you again for your review and we are looking forward to seeing you in the future. Kenna Schafer-Manager

"Excellent hotel"

5
27/10/2016

Nice, clean hotel, friendly staff, close to restaurants, would stay there again when in area. It is close to Springfield, IL and is in a nice rural setting without the noise and traffic of a larger city.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Kieran S, thank you for your review! We are so happy you enjoyed your stay with us and look forward to your next visit! -Kenna Schafer, Manager

"Nice Place"

5
18/10/2016

Second time at this Best Western. Nice clean place to stay with a very friendly and helpful staff. Great price and would stay there again if in this area. Motel about a mile off the interstate but close to several restaurants just a short easy drive to historic downtown.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Richard W, Thank you for your review! We are so happy you liked your stay with us and we are looking forward to your next visit. Kenna Schafer-Manager

"Great Staff, very nice facility"

5
29/09/2016

Room was clean, comfortable and well laid out. had a King room, very spacious. Front desk staff Diana couldn't have been more helpful and pleasant. Two doors away is a bowling alley with a Pub & Grill that actually had decent food and a nice atmosphere. I'd return anytime.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
F8892ZKdianaa, Thank you so much for your review. I'm so glad you enjoyed your stay with us and Logan Lanes. We really are very blessed with the amazing staff and Diana is our newest addition. I will be sure to pass along your kind words to her! Looking forward to your next visit, Kenna Schafer-Manager

"Great Experience, wonderful service, will return"

4
21/09/2016

First of all, this hotel is conveniently located right beside American Legion Post 263. They offer draft and bottled beer as well as you favourite spirit. Met some wonderful folks there. They also have a few slot machines (state legalized gambling). On Mondays' they offer a small menu with good food at a fantastic price, dinner for 5 was $30. 00 non-alcoholic drinks included. A juke box and a Nevada ticket machine are also available. A shout-out to Vicki, the bartender, thanks, it was a blast :) A wonderful sports bar/10 pin bowling alley/state legal gambling spot/ small restaurant complex called "Logans Lanes" sits at the entrance of the driveway to the hotel. There are pool tables and shuffleboard too!!! Great folks, great service and great food. Both places are within easy walking distance and on the same property as the hotel. All other amenities are within easy driving distance. Big box stores, restaurants, banks etc all close by. There is also a hospital just up the road. Upon arrival, we were impressed with the grounds and the beautiful array of flowers and foliage in the gardens and entranceway. Lots of free parking too. The worlds' largest covered wagon sits out front with a giant statue of Abraham Lincoln seated on it, reading a book.Wonderful. The "RailSplitter", as it is known, is quite the tourist attraction and great for pics. As we entered the lobby we were greeted by Tracy with a big smile and welcome. Very pleasant and accomodating. The lobby was tastefully decorated in fall foliage, with a nice fireplace, planters and sofa, chairs and coffee table. Very inviting. Our room was clean and comfortable, with nice big comfy beds, a small fridge, microwave, coffee maker (coffee, tea and hot chocolate), ironing board and iron as well as a hairdryer in the bathroom area. There was a nice table for my suitcase but could have used an extra rack for my family members. The free WIFI worked very nicely and was easily accessed. There was also an extra comforter in the closet for those who prefer more warmth. A nice roomy dresser was there tool The air-conditioner worked like a charm and was very quiet, barely audible. Lots of outlets for chargers and such. Loved the body wash, shampoo and conditioner dispenser in the shower, great addition. This hotel has only 2 floors with a laundry room on the second floor and there is an elevator. Everything is handy, the ice machine, pop machine, exercise room, breakfast lounge and outdoor pool. There is also a little area where you can buy snacks, etc. The breakfast lounge is very nice, very clean with a flatscreen for those wanting to catch the news or whatever with breakfast. Breakfast is great, scrambled eggs, cheesey eggs on a bun, french toast (depending on the day, but it's all good) sausages (really good and I'm not usually that fussy on them but I had them every day I was there, haha) a pancake making machine, just push a button (once or twice etc, depending on how many you want) and in a couple of minutes you have nice fresh hot pancakes, butter, syrup and cinnamon, mmmm. They have sugar free syrup for those who prefer it. There is also yogurt, fresh fruit, cereals, bagles, biscuits and gravy (didn't try those) and a couple of different pastries for those with a sweet tooth in the morning. Great coffee, a variety of teas, hot chocolate, orange and apple juice. Cream cheese, butter, jams, peanut butter, honey, milk and cream are all there. Breakfast starts at 6 am and ends at 10 am. They also provide what they call "Grab and Go" for those up too early for the breakfast, ask at the front desk, they are always willing to assist you. The outdoor pool is small (deepest part is 5') but it was just right for us. The pool area is clean with tables, chairs, lounges and one table had an umbrella. It's a small area but very nice with potted plants in the corners, attractive lighting and a nice wrought iron fence. The property out back is not all that well groomed but we did not care, we had such a wonderful time there. It does appear that they are working on it though. The pool is open from 10 am to 10 pm, no lifeguard on duty. A big shoutout to all the members of the Best Western Plus team in Lincoln Illinois, Terry ( does the breakfast some days, great job) Tracy, Stacy, Ash, Diana and Chris all at the front desk, so nice to meet you all and thanks for being such gracious hosts. Didn't get the names of the folks that do the rooms, but thanks for all the kindnesses :) Hoping to return next year. The only thing that could have been better is the signage. The hotel faces Lincoln Parkway but the entrance and address are on 5th Street. The sign at the entrance (after we found it) is very small and easily missed. Also, a suitcase rack would be nice, there was a table that I used but an extra rack would have come in handy. There is a fair in Lincoln in early August, car racing Friday nights during the summer at the fairgrounds (just up the street from this hotel) as well as the farmers' market Saturday mornings and a hot air balloonfest (the largest in the midwest) around the end of August at the airport (again just a short drive from the hotel), weather permitting, a carnival, beer tent and live bands. We went, the balloons could not do the "Glow" at dusk because of lightning but it was all fun just the same. About 1/2 hour east of Lincoln is a little town called "Clinton" ( I know, I know haha). This is where my daughter and son-in- law live. Nice little town with it's own festivals and quaint shops including one called "Quilters' Delight". If you are down that way stop in and say hi to Shirley Monkman, she and her sweet little companion "Benji" would love to see you and here your stories. Sign her book and have a look around the shop. They have an "Apple and Pork Festival" in early September.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
gr8tay50, WOW! Thanks so much for that awesome review of the hotel and Lincoln! We are so happy you enjoyed your visit to our little city and hotel. I love that you left such a through review. It lets me know that you really valued our community and the experience you had with us. We hope to see you again soon. Kenna schafer-Manager

"Would stay there again if the need arose."

5
29/08/2016

I would stay again. We were visiting family so were gone most of the two days. Bed comfy - loved the pillows - would have liked bigger bars of soap, had a drink the first night and they never changed the ice cube tray and it was filled with water the second night. But that was a minor thing.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Sandi V, thank you so much for your review! We are so happy you liked your stay with us. Im sorry the bars of soap were a little on the small side for your liking. Those are actually face bars. We keep regular soap in a body wash form on the wall in the shower in a very neat, very eco friendly dispenser. We do have larger bars of bath soap in the store downstairs in the lobby for those guests who want something a little more traditional, however. WE are looking forward to your next visit with us! Kenna Schafer-Manager

"Great place to stay and at a great value!!"

5
26/08/2016

We stayed here last year, came back again this year because of our previous great stay and we were not disappointed!! Also, at a great price!! Easy to get to Springfield, Lincoln sites and State Fairground from here. Staff is very friendly and helpful! If you have any issues let them know right away as they want you to have a great experience. Our room, breakfast area and the entire hotel was very clean and comfortable including the outdoor pool area. Towels are also provided in the pool area. Room had a microwave and nice size refrigerator. Hotel was quiet during the night and bed was comfortable. Shout out to the staff at the front desk and breakfast area, Tracy and Terri!! They were so nice and helpful!! It was also great to see Dave in the Aquatics Department again! We were hoping to see him! We had a very hearty and tasty breakfast! Many choices, cereal, fruit, yogurt, great biscuits and gravy, gluten free sausage that tasted great, plain scrambled eggs and scrambled eggs with cut up sausage in it made with fresh cracked eggs that morning, pancakes, juice, coffee and more. My daughter has a severe allergy to all tree nuts, so eating out is always a bit nerve racking for her and sometimes she won't eat if she can't be assured that the ingredients are tree nut free and not cross contaminated. The staff in the breakfast area, name mentioned earlier, was so helpful, kind and understanding when my daughter asked about the ingredients in the pancake mix. She even brought her the box with the ingredients label on it out to her so my daughter could read it and be able to eat worry free. My daughter really appreciated her bringing the ingredients label out to her! She prefers to read the actual labels as the allergy is so severe! She was able to go to the State Fair and present her 4-H Project that morning after having a great breakfast and not have any stress or worry about having a severe allergy reaction! Will definitely stay here again and have referred other friends to stay here!

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Brendaj370, Thank you so much for your review! I'm so happy that you enjoyed your stay with us and that my staff was able to give you a fantastic experience. We do have an amazing staff, including Dave, who work very hard to make sure you have the best stay possible. It makes them feel very appriciated when guests give them shout outs and care enough to remember their names. Thank you for that. We are very much looking forward to your next visit with us! Kenna Schafer-Manager

"Great Customer Service"

5
24/08/2016

The beginning on this trip started out awful. We checked into a different hotel and had a terrible experience so we checked out. The first hotel was dirty and smelled heavily of cigarette smoke. After leaving we found this Best Western and the moment I stepped into the lobby I was impressed. Clean smell and looked pristine. Then when I got to the desk the lady could not have been nicer or any more helpful. I plan to continue to stay at this hotel for all my trips to Lincoln it is fantastic and lovely.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Stephanie K, I'm so sorry to hear that your trip started out horribly but so happy to hear we were able to turn it around for you! I will pass along your kind words to the staff and let the owner know as well. We are very much looking forward to seeing you and your family again in the future! Kenna Schafer- Manager

"Family vacation"

3
21/08/2016

We were very excited about our trip with our son and his family, heading to Branson MO. We booked our stay with this Best Western because it was a halfway point on our trip. While the hotel was very clean, and the staff very nice, our stay wasn't as pleasant as it could have been due to the strong smell of mold and mildew. Both of our families were so tired by the time we arrived we didn't ask for a different room.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Tigersandy, Thank you for your review. On behalf of my team I wish to apologize for your issue. I do want to make sure that you have the correct hotel, however. I pulled your reservation and we checked the room but could not figure out which it was. (Could you call and specify if it was the room with or without the dog?) You stayed on 8/12 so perhaps the issue may have corrected itself since 8/22. I also wish you had let the front desk know at the time. When you checked in at 4pm the maintenance was still here and we could have tried to fix the issue for you and given you the experience you both expected and deserved. I am very happy you enjoyed the rest of the hotel however and look forward to hearing from you so we can assure the situation is corrected in the room. Kenna Schafer-Manager

"Family Visit"

4
17/08/2016

We went to visit family before school started. The Best Western was close to where they live. It was very convenient to restaurants and shopping. The motel is off the main roadway so it was very quiet. The facility was clean and provided all amenities we like when traveling. We will definitely try to stay here when we visit again. Thank you to the staff for keeping the facility clean and fresh.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Terry T, Thank you for your review! Im very happy that you enjoyed your stay with us and will be looking forward to your future visits with us! Kenna Schafer-Manager

"Great stay"

5
13/08/2016

I was very impressed, the cleanliness of the hotel when I entered the rooms were nice and clean few spots in the carpet bit the bed was very comfortable, I would stay here again and now the other best western plus, pool was clean outside breakfast was nice sausage eggs pancake machine no mating with the batter....pretty good

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Rosa W, Thank you for your review. I'm very happy you loved your stay and the breakfast. We are looking forward to seeking you on future visits to the area! Kenna Schafer-Manager

"Great Stay"

5
11/08/2016

I have stayed at several best westerns on my travels between Wisconsin and Texas, but have never stayed at this hotel before and was extremely pleased with our stay and will definitely stay at this hotel again ! Excellent Price, Very clean, great pool !

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Gil V, Thanks for your review! We are very happy you loved your stay with us and will be looking forward to your future visits! Kenna Schafer- Manager

"Treat Yourself To The Hidden Gem Here"

5
08/08/2016

In the past I have booked room 105, which has a jacuzzi. I booked a room with a jacuzzi online for this past weekend and assumed I would be in room 105. When I checked in they informed my that I was not in room 105, but rather room 204. I must admit, I was a bit upset, but I thought I would check out the room first. Needless to say I did not return to the desk. As a matter I didn't was to leave the room. It is fantastic!!!!. Enormous with a oversized jacuzzi and spacious king size bed. I swear you could park a small plane in there. What put the weekend in the extremely satisfied category was the price. What I paid for what was a luxury suite, I have paid the same amount at other locations and only received a standard room. Just another reason why I always stay here when in town.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thomas S, I am very happy though that you enjoyed the Honeymoon suite. It was just remodeled not too long ago and while we are searching for a few more things to make the room look just right, we are pretty happy with the results so far. Looking forward to your next visit, Kenna Schafer-Manager

"Excellent"

5
04/08/2016

I have never stayed at a Best Western. I must say that my stay was comfortable, quiet and very clean. I will definately be looking to book another stay with Best Western whether is business or for a quick get away weekend. Thank You.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Chris Z, Thank you so much for your review. I'm so happy that we were able to make your first visit with a Best Western a great one and look forward to having you as a loyal guest for many years to come! Kenna Schafer-Manager

"Felt like home"

5
29/07/2016

Clean, great breakfast, helpfull staff. Much better value than the other main hotel in town that starts with an H. If you are visiting the Gateway Arch and Springfield we were only about an hour away, and had a great value for the price. Also this is a part of rout 66 history, so you get the added value of adding that to your stay. The worlds largest covered wagon with Abe Lincoln is at the fron of the property on rout 66.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Jeff, Thank you so much for your review! Im so happy you loved your stay with us. We really hope you enjoyed your trip to Springfield and St Louis and hope to see you again on your next trip through. Kenna Schafer- Manager

"Fair value"

3
19/07/2016

1st 2 rooms i viewed had broken or non functioning door locks or security bars. 3rd room was ok except fridge did not operate. Exterior security door broken & lock taped over to render it inoperable. Staff pleasant, rooms clean & comfortable & breakfast fine.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
larry24w, Thank you for your review. I'm sorry to say, you caught us at a bad time. During your stay we had several issues with the door locks. The side entrance handle was broken during the storm the night before you stayed. After reviewing security footage, its still unclear what happened other than "something" hit the door in the wind and instead of hitting and breaking the glass, it hit the handle and broke it. Unfortunately as that is a special lock for the out of doors, it has to be ordered. Rather than blocking that door until the door is fixed, we "rigged" it so that guests could continue to use it for convenience since there are 3 cameras that record activity at this door. Its taking a LONG time to get here and we are just as frustrated as our guests by this, if not more so. As for the bolts in the room, when the latch isn't opened all the way on the secondary deadbolt the door can slam shut and break that off if its hit too many times. People also use those to prop their doors open and every time the door bangs on the latch it weakens it until finally it snaps. As they were all put on at the same time, they tend to break in groups of 4 or 5. I apologize for that and am happy to report that they have been repaired. Kenna Schafer-Manager

"Can't Beat this Place"

5
18/07/2016

For the money, you cannot do any better. The room was spacious, clean, bed comfortable, and the breakfast buffet was wonderful. ( Eggs, sausage, biscuits and gravy, fresh fruit, numerous bread and cereal options, and make your own pancakes.) Definitely consider going here. Location was close to downtown Lincoln too.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Russel H, thank you for your review! I'm so happy you loved our breakfast. We try very hard to make sure that its healthy for everyone. The eggs are cracked fresh from the shell each morning and are served "season yourself" for those who may have allergies. Our delicious sausage is gluten free as is one of our cereal selections. We have a rotating menu of breakfast burrito and french toast that our guests love as well as the make your own pancakes and oatmeal with dried fruit, granola, cherries or apples and whipped cream. A guest has the ability to eat breakfast with us every day for more than two weeks and not repeat the same breakfast with all the options and combinations we have to offer. We also really do have a great housekeeping team and I will be sure to pass along your kind words to them. Kenna Schafer-Manager

"The hotel is OK but needs repairs."

3
15/07/2016

The staff was friendly. The room was clean enough. The carpets were pretty badly stained and the furnishings were all worn. One of the exterior doors was in need of repair which was the door closest to our room. There is a roadside attraction right out front (world's largest covered wagon). The hotel was good enough for an overnight stay. I expected more from a "Best Western Plus".

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
midwest HD, We are so sorry you didn't love your stay with us. As stated in another review that was during your period of stay, there were some bad storms that came thought. We had construction workers and repair teams staying and the mud on their boots was tracked through the hotel. We are spot cleaning those rooms until the humidity goes down enough to dry the carpets quickly so they don't smell. As for the door, it too, was damaged with the storms and will be repaired as soon as the replacement lock comes in from being on back order. The furnishings have been updated on the dresser and the bedside tables but we do have a few table tops and all of the microwave and fridge casings will be replaced very soon as well as some major updates to our lobby and out door areas. We are very excited about what the Best Western design team has in store for us this coming fall. Kenna Schafer-Manger

"Nice Family Stay"

4
15/07/2016

Very friendly staff. Not being from the area, it would have been nice to have brochures in the hotel about places to visit. I was told that brochure needed to be picked up at the visitor center which was across the street. That still worked for us as we were able to stop on our way out of town. I understand it is a budget hotel, however, there were large chunks of wallpaper peeling from around our window. That is really the only complaint, if it is even a complaint! We like staying at Best Western because of the price and the breakfast offered. This allows us to spend more money on our trips! Traveling with kids, we look for a place to stay with a pool. We loved the outdoor pool!! We were also met some other very nice guests at the pool. We would stay at this Best Western again!!

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
471marsham. I want to start off my telling you how very sorry I am about the wall paper. I have been on vacation since your stay and just looked at the room. All I can say is I am speechless. I have no idea how that happened or WHY it happened but can tell you we have ordered new wall paper and it shall be repaired soon. Thank you for your review and letting us know. As for the brochures, the Chamber of Commerce comes to stock those on the stand out front about the city of Lincoln itself. Anything for Springfield will need to be picked up there. I will certainly pass along your comments to the Chamber though and let them know we ran out before their scheduled restocking. Thank you so much for staying with us and we look forward to seeing you again. Kenna Schafer-Manger

"Land of Lincoln"

4
06/07/2016

Long July 4th weekend to see Lincoln sites and visit family. The hotel is located close to food and grocery. Very convenient to Springfield and Bloomington/Normal. Not much of a night life in Lincoln, everything seems to close by 9pm. Best part was the bowling alley practically next door to hotel and coupon for free game from the hotel. Outdoor was a bit chilly as the temps dropped while we were there. Most of the umbrellas on the tables were broken but chairs and chaises were nice. The biggest problem with the hotel is the poor lighting in the rooms, esp. the bathroom.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Marasmom, Thank you so much for your review! We are glad you enjoyed your stay with us. I'm sorry about the lighting in the room not being to your satisfaction. We do have 4 lamps in a king room and 3 in a 2 queen. With that many lamps in one room we keep the bulbs at a lower lumen so its not too bright in the room if all the lamps are lit at once. You also mentioned the umbrellas were broken. I know that one was broken in a wind storm that brought in the cold front but it was not even on the pool deck at the time. I checked them this morning and found that none were broken. Could you give me a call and let me know what it was that you found that I am missing so I can get it fixed? Broken pool umbrellas is a pretty serious issue in this heat. Thanks again for your review and for staying with us and we hope to see you again soon! Kenna Schafer- Manager

"Disappointed in a "Plus""

3
30/06/2016

Our room was clean and the bed was comfortable. It was rather small for a king room, especially the vanity for the bathroom. I suspect it was the location in the building. We did have a microwave and a refrigerator. Fairly large TV but why do so many hotels not pay for an HD signal for their televisions? The air conditioner was working and kept us cool, but it was very loud when starting or stopping. There was no "always on" switch for the fan so it kept waking me up, kicking on and off. (I have got to start checking on this before I book a room.) In this case, the fan wasn't needed to drown out highway noise. It's a quiet area. A little stingy with towels and face cloths, only two of each. My skin got a mild exfoliation from the wash cloth, but the towel did not continue that. Very good water pressure in the shower. The loudest exhaust fan I have ever heard in the toilet/shower/tub area and you could not turn the light on without the fan. The breakfast buffet was okay. I really like the pancake maker. Much better than the messy waffle making area in a lot of hotels. This one is completely self-contained. You just push a button and out pops a fresh pancake. We are not early risers and I don't think you should have to go to breakfast at 6:00 to get fresh hot food. There was an English muffin with an egg and cheese topping that was probably quite good when it was hot. By 8:00 it was crusted over. The biscuit I tapped with a pair of tongs was hard. I would say this is an acceptable hotel, although not what I would expect from a BW "Plus" property. But the rates aren't bad. I guess you get what you pay for? I would stay again, if it was the only hotel available, but it would not be my first choice.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Slovetx, Thank you for your review. First off, please let me say how sorry I am that you didn't enjoy your stay with us. I very much wish you would have addressed the issues with us and then perhaps we could have moved you to one of our rooms with a new AC unit. Our older units do not have the always on feature you were asking about but the new ones that we are slowly bringing in do. As for the breakfast, the muffin you are describing is our breakfast pizza and the cheese is supposed to look like that. It forms a crust, as with a pizza you would order from any pizza place, to keep the toppings from falling off as you take your bites. I assure you they are quite tasty, with the two types of cheeses, sausage and eggs. I do hope you come back to our hotel so that we may give you a room with a newer ac and have another opportunity to show you that we are worthy of our Plus. Kenna Schafer-Manager

"Very Friendly & Courteous"

5
27/06/2016

This is hotel is not only very nice, but the hotel staff was extremely friendly and courteous. I highly recommend this hotel! The rooms were nice and the bed was comfortable. Spent a lot of time in the outdoor pool also.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Shawn P, Thanks so much for your review! Im so happy you loved your stay with us. Its our goal to give a great guest experience to everyone who walks through the doors and it makes me happy we were able to do that for you! We are looking forward to seeing you again soon! Kenna Schafer- Manager

""Good Stay""

4
17/06/2016

Room and hotel was clean, easy to find the different areas. When we arrived our room was not only clean but the air was turned on already to a very nice cool 68 degrees. Which felt wonderful considering the outside temperature was in the upper 90's! The breakfast was good, bacon would be nice, and warm bisquets but all and all wonderful. Both queen size beds seemed to have new mattresses slept wonderfully.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
SoutheatSandra, Thank you so much for your review! Im so happy you liked your stay and the room. I agree, bacon would be lovely and we are working on bringing that back at some point. Thank you for staying with us and we hope to see you again soon. Kenna Schafer-Manager

"Great Hotel"

5
17/06/2016

Very nice room. Clean and comfortable. Breakfast was not so good. Eggs were dry and no waffle maker only pancakes. Not enough fruit. Sausage was good. Location may be out of the way for some but it worked for us.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Rosemary H, Thank you for your review! We are very happy you enjoyed your stay but sorry you didn't like the breakfast. We have apples, oranges and bananas every day so I'm wondering if you didn't come down closer to 9 when it might not have been restocked. We do not have a waffle maker, you are correct. We removed ours as we found it to be kind of unsanitary (an open cooking surface in a room full of that many people is bound to have many contaminants on it) and guests that had never used one before kept burning themselves (and their waffles) on it. We found this amazing pancake machine and our guests seem to love it. If they make an enclosed, automatic waffle maker we will make sure to add it to our breakfast line up. Thanks for staying with us and we look forward to future visits. Kenna Schafer-Manager

"A very nice stay"

5
15/06/2016

The motel was nice the staff was nice had a good time staying there we stopped because we were doing the Route 66 and the covered wagon is just a short distance from the front door of the motel the room was is real nice and it was a short walk to the covered wagon to take pictures.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
1897756, Thank you so much for your review! I'm so happy you enjoyed your visit with us. That wagon really is pretty neat, isn't it? The story behind it is pretty great as well. We hope you have a great rest of your trip and hope to see you again in the future! Kenna Schafer-Manager

"Mr."

4
13/06/2016

Hotel was very acceptable and extremely well worth the money. Clean and comfortable and convenient to shopping. Laundry was also available but room it was located in was not air conditioned. This was only problem I encountered.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Mr. Larry B, Thank you so much for staying with us and your review! I'm sorry the AC in that area was not working for you. The laundry room was a recent addition and cooling has not been an issue until recently. That will be addressed shortly. We look forward to your next visit. Kenna Schafer - Manager

"Overnight stop"

4
10/06/2016

We stopped here en route to our vacation destination. The property was clean & the staff was very friendly and helpful. Their pool area is nice & we enjoyed swimming. The breakfast is average & gets the job done. The hotel is a bit off of I-55 but it was a great value and we enjoyed our stay.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
austin_autumn, Thanks for your review! I'm so happy you liked our pool area. That is a work in progress and changes a bit each year while we try to get it exactly the way we want it. Looks like we are headed in the right direction! We've even had guests from the other hotels in town call to see if they can use our pool on several occasions. We are looking forward to seeing you again soon! Kenna Schafer-Manager

"Great place to stay"

5
02/06/2016

Enjoyed value of motel. Staff very friendly. Room above average. Easy 7 min off interstate. Gentlemen checking in before me was looking for a power station for his car. They have one here. Great deal. Nice Legion next door for a drink.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Mark B, Thank you so much for your great review! I'm so happy you liked our property. The recharging station was added last year and it has been very popular for our guests with electric and hybrid cars. It was a fantastic addition and we look forward to see more of our guests using it. We hope you come back to visit with us again soon and see the great new additions we have planned for this coming summer! Kenna Schafer-Manager

"Outstanding stay well worth mile off interstate"

5
01/06/2016

Awesome hotel - the grounds were beautiful and rooms very clean and made up. They allowed pets and easy parking and safe area next to attractions. Can't beat the price. The outdoor pool was nice and facing sun. I have lived near Lincoln my whole life and never stayed there and wish I would have known sooner. It's barely a mile off interstate but worth value. Polite desk people.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
miktrx, Thank you very much for staying with us and your fantastic review! I'm so happy you enjoyed your stay. We have Lincolns only outdoor pool, hotel wise, and will be adding several exciting new features this summer. One of which will be a grill area for our guests to use! We hope you will come back and visit us again to see our new additions. Kenna Schafer- Manager

"Stoped while driving through"

4
23/05/2016

I spent one night here while drive late one night. The room was clean - No Bed Bugs The Television had a lot of channels The Shower was - OK The breakfast was good The Staff was friendly The WIFI Internet was fast

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Patrick G. Thank you so much for staying with us and for your lovely review! I'm so happy you decided to stop and enjoyed your stay with us. Please come back and visit again soon. Kenna Schafer- Manager

"Very Nice Stay"

5
17/05/2016

Clean room with good bed, flat screen TV with cable stations and friendly staff; breakfast was also good. The room did have an air conditioner/fan in the wall below the window, which I like in the fan mode, since it drowns out any noise but not so loud as to interrupt sleep. Really only complaint was the faucet in the sink, which came out as a very diffuse spray instead of a stream. Motel is located in town a couple miles from the interstate, which we liked. Would definitely stay here again.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Leo D, Thanks for your great review! I'm really sorry that you had issues with your faucet. I will have maintenance go through and clean all of those really well so that doesn't happen for other rooms. There is a low flow faucet attachment and those can become clogged with mineral deposits very easily and cause a big mess. I'm really happy that you liked the rest of your stay with us and we will be looking forward to your future visits! Kenna Schafer - Manager

"Travel to family"

5
15/05/2016

Excellent service, Stacy was very helpful an all our needs were met. Will be where we stay every time we pass thru . Breakfast great. We recommend this place if u want a quite peaceful stay without the noise of the fast pace crowd!!! If u r a older couple U will rest an sleep undisturbed

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Daniel K, I'm so glad you enjoyed your stay with us. Our breakfast really is great and we have an amazing staff. We are located off the interstate, that is correct. Away from the hustle and bustle of that main area down there affords us the space we need to have some amazing features for our guests. Thanks for staying with us and we hope to see you again in the future! Kenna Schafer-Manager

"Business trip"

3
25/04/2016

Check in was very easy and quick. My room was clean and comfortable. However, the A/C unit was very loud and woke me up several times during the night when it would cycle. i was a little disappointed that the front desk didn't acknowledge this when I brought it up at checkout.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Ralph H, I am so sorry that you felt your complaint was dismissed. I assure you that we take every complaint, no matter how big or small, with the same urgency that a major complaint would receive. Could you please call me at 217-732-9641 so I can follow up on your issue and assure that it was fixed? I have actually had several units replaced over the last few days to send off for repairs and want to make sure your room was included in those units. Thank you, Kenna Schafer-Manager

"Very clean and comfortable"

4
19/04/2016

We were just passing through and stayed one night. The lady at the front desk was very pleasant and checked us in quickly. The room was very clean and updated. The fan on the heater/air conditioner is one that will go on continuous run, so with that on we did not hear a thing all night. There was also an included hot breakfast with pancakes, eggs, biscuits and gravy, oatmeal and more. My one complaint was that the conditioner and shower soap dispensers were empty in the shower. Good thing I always bring extras and my husband was able to retrieve them for me. I would definitely stay here again.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Kenda W, Thank you so much for your fantastic review! I'm so happy you loved our hotel and breakfast. The shower dispensers are amazing and cut down on quite a bit of landfill waste. Our housekeepers check those every time a guest checks out to make sure they are full and ready to go. Unfortunately, some of the refills don't work as well as we expect and don't dispense all the product. In situations like that, the bad news is, we don't know till a guest informs us. The good news is we donate what doesn't come out of the bottle to needy people and shelters. We actually just donated about 25 or so almost full bottles yesterday. With this program being in place almost a year now, we have cut back on what we deposit into landfills, cut back on costs and are able to donate what we cant use to people in need. We are looking forward to your next visit with us! Kenna Schafer-Manager

"Nice place to stay!"

5
04/04/2016

We were greeted with a Warm and Friendly welcome, clean room, hot breakfast, rate was good, nice area. We travel a lot and our always looking for a nice BW hotel. A place we can count on to stay again and again. Of all BW hotels we stay at this would rate in the top 5, will definitely stay again!

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Shane L, thank you so much for your fantastic review! We are so happy you loved your stay so much and will be looking forward to many more visits from you in the future!We try to give our guests the best possible experience and it makes me feel great to know we achieved that with you! See you soon! Kenna Schafer-Manager

"Stop on the way home"

5
03/04/2016

Everything we needed, Excellent. breakfast with lots of choices, Slept great and found lots of places to eat nearby. Didn't stay to long since we were just passing through and we had stayed there before so we knew what we were getting into. We'll use them again next year.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Gregory H, Thank you so much for choosing to stay with us again. Im so happy that you enjoyed your stay with us this time and will continue to stay with us in the future. Best Western hotels have added several items to the breakfast in the morning including make your own panckes/waffels, yogurt and oatmeal stations. There are lots of great things to add to your breakfast to top it off like cherry and apples, brown sugar, berries, nuts, brown sugar, whipped cream and granola. We cant wait for you to try it the next time you are here! Thanks, Kenna Schafer-Manager

"Worst mattresses"

1
27/03/2016

Previous 2 experiences with this hotel were not good. To compensate, we were offered the 'honeymoon suite' on our next trip thru Lincoln, IL. Thinking this room had to be better, we decided to stay one more time. The mattress in this room was so bad that neither of us got any sleep. The floors were cold due to no carpeting. We also had one small bar of soap & one small bottle of hand cream. Not that we use them, but what about those traveling who don't have these items?Several reasons are why we won't be staying at this hotel in the future.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
William K, Once again we are sorry you did not enjoy your stay with us. I am, however, honestly stumped about what we could have done any better for your stay. That room was just remodeled less than a year ago and had all new furniture and bedding installed, including a mattress. The floors area beautiful, dark bamboo as there is a hot tub in the room and this keeps the carpeting from getting wet and having mildew issues. As for the toiletries, there is a very neat shampoo, conditioner and soap dispenser located in the shower in every room. We have been using those in our rooms for the last several years and have been a hit with our guests because of the amount of landfill waste it cuts down on. For those guests who may need more lotion or hand soap to the ones provided in the room, there are additional complimentary bottles and bars available at the front desk and other items to purchase in our sundries area for things that might have been forgotten. We wish you the best in your future travels, Kenna Schafer- Manager

"Clean "

4
20/03/2016

This was our second stay here and it has been a positive experience both times. The rooms, lobby, breakfast area are clean. Rooms are quiet and the staff helpful. Stacey happened to be working at the desk and did an amazing job answering all our questions, personally fixing our remote, and assisting us with our Hotwire reservation that Hotwire had messed up. Very impressed with her. We will stay here again.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
ssjcjzfarms, Thank you so much for staying with us and your review! We are so glad you liked Stacey, she is a great asset to our team. We look forward to seeing you again for a third visit! Kenna Schafer Manager

"Clean, Quiet and Good Value"

5
13/03/2016

We found everyone at the Best Western Plus Lincoln Inn to be very friendly, helpful and professional. The room was very clean and had everything we needed such as a microwave, mini fridge and coffee pot. The Wi Fi worked well and there was a good selection of TV channels. Breakfast was the normal selections; the biscuits and gravy were very good. Very good value for the money we paid.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
TerMar1981 Thank you for your review! We are so happy you enjoyed your stay with us. We try very hard to make sure that every guest walks through the doors happy. Thank you so much for staying with us and we are looking forward to seeing you again soon! -Kenna Schafer-Manager

"Friendly, clean & quiet."

5
09/03/2016

Staff was extremely friendly and were really interested that I had a good stay. Rooms were clean and hotel was quiet the whole time I was there. I gave the 5 rating for the people. The building is a little older, but kept up rather well.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
FBGoody, Thanks for your review! I am so happy you liked your stay with us. Your happiness is our main priority and its great to hear my staff made sure you were. Yes, we do have an older building but we take very good care of it. Its a work of love and we love what we do. Thanks for staying with us and we are looking forward to future visits from you! Kenna Schafer Manager

"Clean room - attentive staff"

4
29/02/2016

We were very pleased with the room and staff during our recent stay. Great value for the money. Though the bed was a little firm for our taste and the pillows seemed small, we thought the cleanliness of the room and the layout provided more than we expected and would highly recommend the Best Western Plus in Lincoln for anyone spending a night or two in the Lincoln area. There was sporting event for high schoolers going on and some of the parents seemed to be talking loudly while room doors were slamming about 10:30 our second night. A call to the desk and 5 minutes later calm had returned. Well done Stacy!

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Christopher B, Thank you for your very kind review! I'm sorry you thought the beds and pillows weren't that great, I understand you have a softer bed at home. Going from soft to firm can be a bit disruptive, I agree but I'm so happy you found the rest of your stay to be so wonderful. Stacey is a huge asset to our family and I will be sure to tell her how pleased you were with her service. Thanks again for your review and we will be looking forward to seeing you again in the future! Kenna Schafer- Manager

"Great stay!"

5
03/02/2016

We were just driving through for a night and Really enjoyed the spacious, clean rooms and the customer service was amazing!! A little off the beaten path, but worth it! The price was comparable to other places- even our Yorkie had a good stay??

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Kim D, Thank you for your great review! I'm so happy you enjoyed your stay with us and had such a great experience with our staff. We are a bit off the beaten path, yes, but that is what most of our guests are looking for. We have a semi country feel here and are not too far from the activity on the main strip. It was a pleasure to have you stay with us and we look forward to having you and Zeus visit with us again in the future! Kenna Schafer - Manager

"Clean Rooms"

4
27/12/2015

I have stayed here many times. They have a new breakfast system for their eggs, sausage and pancakes. Much improved. The front reception area was clean and well lighted. The beds area very comfortable. I don't understand their half pillows on some of the beds. You can request a real one if you so desire. The side parking lot should be cleaned. There were several very muddy places with broken glass in it that gets tracked into your vehicle upon departure. All in all a nice place to stay.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
MONYMAN53, Thanks for your review! I'm so glad you enjoyed your stay with us. We do have a new breakfast system...very shiny! It not only looks great it helps to keep the food at a more stable temperature. I am so sorry about the mud on the side lot. We are the choice hotel for many construction teams around the area and along with their much appreciated business comes the much unappreciated mud. They try very hard to keep it out of the hotel but it does tend to fall off the trucks and onto the pavement. I had no idea there was any broken glass out there and had maintenance look for it. Someone must have cleaned it up as we could find none. We love having you visit and are looking forward to seeing you again! -Kenna Schafer, Manager

"Trip Advisor phone search worked quickly. got us a good deal"

1
25/12/2015

Typical BW PLUS, clean, nice location, courteous helpful clerk. (The BW Plus properties are a notch better than the "plain" BW locations. I always try to stay with Best Western and almost always find the PLUS locations a nice touch.)

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Mel K, thank you for taking the time to review the hotel and the very nice things you have said. Unfortunately, you have given us a "terrible" rating but have given no indication as to there even being a problem. Could you please call us and let us know what it was that we have done wrong? Thank you, Kenna Schafer- Manager

"Just like home!"

5
05/12/2015

The staff at this hotel really went out of their way to make me feel welcome and comfortable. From offering me coupons for nearby business's to showing me their floor steamer, they really went the extra mile. They even offered me a free bottle of water and a snack for being a rewards member. The room was clean and quiet.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Heidi S., Thank you so much for your kind review! My staff is thrilled you enjoyed your stay so much and are very happy you felt it was like home. We strive to give our guests the best possible experience we can and are very pleased we succeeded with yours. We are looking forward to seeing you again!-Kenna Schafer, Manager

"Don't Hesitate to stay here"

4
11/11/2015

A very nice hotel. Service was great, exercise room was good, breakfast was good but the room was small. Location was near downtown but still a short drive. Don't hesitate to stay with this hotel. You can see the Lincoln Covered Wagon out front. The hotel was a little noisy at times but not bad at alll

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Califken, Thanks for your great review! I'm sorry you found our rooms a bit on the small side. Instead of putting in two full size beds or a single queen like most hotels do, we opted for 2 queen size or a king. That does take up a bit more floor space but gives more room for comfortable sleeping. I'm glad the noise didn't bother you too much. We were sold out the during your stay and with all the activity it can be a little loud. We do try very hard to make sure our guests are respectful of each other and if they happen to be a bit loud have a very strict policy to deal with that. Please come back and visit again soon! - Kenna Schafer, Manager

"Great place to stay."

5
09/11/2015

We were in town to visit our daughter attending the local college. This is a great place to stay and convenient to all areas of town. The bed was very comfortable and the rooms are nicely decorated. The morning breakfast was very good and alot of choices. I would definitely stay again. Only issue was the pool is outdoors and we stayed in November 2015. We ended up being busy on the college campus the no indoor pool was not a problem.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Larry H, Thanks for that fantastic review! We are so happy you enjoyed your stay with us. Terri does a fantastic job with breakfast and our beds really are very comfy. I'm sorry you did not get to enjoy our pool but I can tell you its one of our guests favorite features in the summer. We hope you come and visit with us again so you can enjoy it as well.-Kenna Schafer, Manager

"Frank DeBartolo Review"

5
06/11/2015

We liked the service and employees of Best Western Plus in Lincoln, Illinois. We will be using the Best Western Plus again. It was an enjoyable experience. We liked the cleanliness of the Motel and the helpfulness of the employees.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Frank D, Thank you for your very kind review. It was a pleasure to have you here with us and we will be looking forward to having you visit again.- Kenna Schafer Manager

"Very nice"

4
02/11/2015

Very nice place, clean, good service and was conveniently located for our route on trip. The only problem encountered was the luke warm breakfast and the not so good "scrambled eggs" which had the texture of wax and ver tasteless.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Joann L, Thank you for your review. I spoke with my breakfast attendant about your concerns with the eggs and she was just as shocked as I. We do not add anything to our eggs for people who may have allergies with the exception of a little orange juice to keep the eggs from oxidizing and turning a grey/green color when they are in the warmer. Its not able to be tasted (hence the "tasteless" eggs) but might account for the "waxy" texture if the sugar were to have coated the eggs just right. We will keep an eye on it to make sure it doesn't happen again and have been trying to duplicate the results you experienced but with no luck. Since you enjoyed the rest of your stay we really do hope you will come back and visit us again in the near future. Kenna Schafer Manager

"Nice Place"

5
29/10/2015

The staff is friendly and helpful, room was clean and comfortable. Pool was outside other than that we enjoyed our stay. Bowling Ally within walking distance and the hotel has cards in the front for a free game on them.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Lisa H, Thanks for your review! We are so glad you enjoyed your stay with us. You will definitely have to come back in the summer and try out our pool. Its our guests favorite spot to kick back and relax when its warm. Hope to see you again soon! Kenna Schafer Manager

"My wife was not with me"

2
22/10/2015

Traveling on the cheap through Priceline and got a pretty good value. If my wife were with me, she would do her normal check for a dirty bathroom and pull the sheets back. The bedding was clean but some black stuff in the grout in the shower gave me the creeps. The one huge positive was the employees were extremely friendly. Check in easy. Breakfast the normal cereal, eggs, biscuits and gravy (yuck) and a limited fruit selection. Coffee 24 hours.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
525Thomas, I want to thank you for your review. On behalf of the entire hotel I want to tell you how very sorry I am that this happened. That room was not supposed to be rented out and was in fact out of order and scheduled for demo and remodeling starting 10/16. Unfortunately it had to be pushed back to 10/26 due to scheduling conflicts with our contractor. The room, as obvious by the pictures, had a leak in the shower. We are also adding a built in bench, making it more wheel chair friendly and heat lamp as well as completely redoing all existing tile and a small wall between the shower head and the toilet to assist with keeping the water in the shower where it belongs. Over the weekend you stayed, the room came back into service automatically (as the remodel should have been completed by then) and was rented through Priceline. They often book guests into the lowest price rooms we have available, which we always make sure are our handicapped rooms. Due to my oversight with scheduling the room to continue to be out of order the person who assisted you at check in, who had been on vacation, did not realize the room had not been completed as scheduled and checked you in thinking it had. I am so very sorry this happened and hope that you (and your wife) will visit with us again and stay in the newly finished room.

"Nice surprise for a small town"

5
20/10/2015

The town isn't very big, but this hotel does an outstanding job of providing a great place to stay. The room had plenty of space and the bed was very comfortable. The air conditioner worked well, and the bathroom was spacious. The breakfast area was kind of small, but it was not crowded, so it felt spacious. The food was really good and the staff was extremely helpful.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
David A, Thank you so much for your review! I'm so happy you slept well and enjoyed your stay with us. We try very hard to give each guest the best possinle experience they can have with us and my staff will be very happy to know how much you enjoyed yours. We are looking forward to seeing you again. Kenna Schafer Manager

"Pleasant stay"

4
19/10/2015

Although this was obviously an older property the room was nice, clean and odor free. The staff that we encountered was very friendly and helpful. Not sure about the odd square pillows on the king size bed but not bad. I would stay there again.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Del C, Thank you so much for your review! Our hotel has a very rich history and is an older property. We renovated in 2008 and completely updated the hotel while still choosing to remain close to the roots of the original architecture. It is a beautiful property and we are pleased with the way it turned out. I'm not sure about the pillows you mentioned though and will be sure to check with housekeeping. We have standard size and shaped pillows on all of our beds. We have to keep extra pillows on hand for guests to purchase because of their popularity. Again, thanks for your review and we are looking forward to your next stay! Kenna Schafer Manager

"Good Hotel"

3
16/10/2015

Hotel is overall a good one for a couple of nights. Continental breakfast was okay. Unfortunately, there are no newspapers (to give you a break from the computer screen). Price was okay. No issues with stay, otherwise.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Stephen C, I'm very sorry you weren't as satisfied with your stay as we hoped you would be. You are correct, for the last three years we have not had news papers and have only been asked a hand full of times since. Lately, however, there have been quite a few requests. We may consider adding them again but up until this point would have been a horrible waste. For those guests who like to read we do have a small library available. If you start reading a book while you are here and want to take it with you, you may, at no additional charge. All we ask in return is that when you're done with the book, if you remember, to mail it back. If you have a book that you're done with while you're here and want to exchange it for one of ours, we welcome that too! Its been pretty popular with our guests and I've just refilled it recently due to its success. We hope you will come and visit us again and check it out. We are quite proud of it. Kenna Schafer Manager

"Great value"

5
12/10/2015

We chose this inn because of the pet policy and it was close to friends we were to visit. It was a pleasant surprise to find the quality of the entire experience. When traveling sometimes you win, sometimes you don't. This was a definite winning experience. .

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
D I N, Thank you for that fantastic review! We are so happy you and your furry family member enjoyed your stay with us. We try to make it an experience and not simply a stay from check in to check out and I'm so happy we were able to do that for you. Please come back and visit us again soon! Kenna Schafer Manager

"Very good stopover hotel"

5
07/10/2015

Good hospitality and service, with an excellent breakfast. As a stopover between Chicago and St.Louis this provides good value in a quiet location. The town has plenty of roadside restaurants, a nearby Walmart and much Lincoln history.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
CrispyAmbulance, Thanks for the great review! I'm so happy you liked your stay with us! Lincoln, Illinois really is rich in history and Lincoln lore. Did you know that Lincoln, Illinois is the only city to have been named for Abraham Lincoln before he became president? If you're ever back in the US you really must stop back in and tell me the story behind your user name... Kenna Schafer Manager

"Honeymoon room"

3
07/10/2015

Quiet corner room at the end of the hall, but lighting was insufficient and there was no place to hang clothing: no closet, no hook except on the back of the bathroom door. We hung a few garments on a curtain rod.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
A.L.P, Thank you for your review. I am sorry you did not enjoy parts of your stay with us. I will be sure to check the light in the room to see if there are areas we can add a brighter bulb but the room isnt really designed for reading... As for the lack of hanging areas, we have a beautiful armoire that goes into the room but is currently out being refinished to match the new decor for the room. It will hopefully be back soon. We look forward to seeing you again in the future. Kenna Schafer Manager

"More than I expected"

5
03/10/2015

Fairly new place, nice clean large room with a comfortable king bed, microwave, fridge, coffee maker and flat screen. Free WIFI nice breakfast and all at a reasonable price. The gal at the desk is the nicest person. She was very helpful giving directions and hints on where to dine. Great place.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
RonnyS_12, Thanks for that great review! I'm so glad you liked staying with us. We do have a fantastic staff and are blessed to have each and every one of them. We will be looking forward to seeing you again when you come back through the area! Kenna Schafer Manager

"Out of the way"

4
02/10/2015

It was a bit difficult to find the hotel and required a trip through the town to get there. The town is small so it is not all that difficult. The rooms were nice, service was good and generally the hotel met our expectations. The only bad thing was the availability of good eating establishments. The restaurant we selected (recommended) was so so. Not really great but filling. Maybe our palates are a bit different but for Italian food it was more on the bland side. This was not the hotels problem but be reminded that the availability of eating establishments is limited.

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Richard S, Thanks for your review. I'm so glad you enjoyed your stay with us. We are a little out of the way, you are correct, however that is what most of our guests like about us. I'm sorry you didn't care too much for the food. I am more a Mexican/Chinese fan myself and know that we have several of those in town that are fantastic. When you come back to stay with us again ask about them and we will be more than happy to direct you to one of those. Kenna Schafer Manager

"awesome service"

5
02/10/2015

great staff very accommodating will go above and beyond to make sure you feel welcome and head off any problems offering solutions and options. Offered to reserve a table for breakfast for my wheelchair bound mother if we were going to be trying to going early

Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
shellyc6749, Thank you so much for your review! Im so glad you and your mother enjoyed your stay with us and glad that Stacey was able to give you such excellent guest service. Please let us know if there is anything else we can do to be of service the next time you come to visit. Kenna Schafer Manager