Best Western Urban Hotel & Spa,  Lille

3.5/5  - based on 153 guest reviews.
48 Bis Rue De Valenciennes, 59000, Lille, France - See map
+33 03 20 92 50 57 +33 03 20 29 20 78

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Sauna
    Sauna
TripAdvisor Traveler Rating
based on 153 traveler reviews
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The Best Western Urban Hotel & Spa welcomes you and offers you privacy, relaxation and comfort in its 40 fully-equipped luxury rooms. The atypical atmosphere and the personalized welcome make this 3-star hotel an ideal base for both business and leisure travelers. The entire team will be happy to serve you and make your stay in the capital of Flanders a most enjoyable one.

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Room 1

Guest reviews


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based on 153 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
36
Verygood
 
62
Medium
 
34
Poor
 
13
Horrible
 
8
Business Business 39
Couples Couples 68
Family Family 16
Friends getaway Friends getaway 15
Solo travel Solo travel 8
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Urban Hotel & Spa,Lille
  • 4
    « Excellent staff »

    The reception staff were so very friendly and helpful whenever we saw throughout our 4 day stay. We found the hotel bedroom to be clean and perfectly formed. The bed was really comfortable, which is just what we like. It was an easy 20 minute walk in to the centre, or a 5 minute walk to the metro. (We were surprised at how many people in Lille seem to be rough sleeping and beg for money - expect to be asked repeatedly).

    5
    « Superbe! »

    Stayed for a week while doing a documentary on the region, couldn't have choosen a better place. Great accomadation, and location, and the food, either breakfast or dinner... wonderfull! A special word to the staff, always very helpfull and super nice!

    4
    « Perfect price/quality »

    Hotel has atmosphere, rooms are good, bed really good. Location good: walking distance from city centre and close to highway. We also had dinner in the most beatiful part of the hotel, which was A-MA-ZING; very good food for a very reasonable price. Breakfast was ok, but not worth 11 euro. I would advice to offer fresh juice for this price. And smth warm/sweet like pancakes. Would definitely come back here!

    5
    « City break »

    Whilst branded Best Western this hotel is far from a commercial experience. Truly independent and authentically French a stay at this hotel is a delightful base in Lille. The building is apparently 200 years old and the decor in communal areas is elaborate chic. Our room, 103, was a great family room (traveling with a 13 year old) which allowed for independent sleeping arrangements. Staff were so helpful and made everything appear effortless. As for the food, only a fool would stay without eating at the Roccoco restaurant. Our evening meal was superb!

    4
    « Very nice stay »

    Stayed 3 nights at the hotel. Staff extremely friendly and helpful. Rooms on the small side. Wifi working very well throughout the entire hotel. Free parking. Had free access to jacuzzi Great breakfast with excellent coffee. Dinner was also very nice. Easy access to metro station.

    5
    « Excellent service, very good restaurant »

    During our 4 day stay in this lovely hotel we needed extra services, like seeing a doctor. The friendly and caring response from the staff was unbelivable. The servivce was excellent in all respect. The breakfast was tasty with a lovely selection of cheese, and the dinner in the restaurant a real gourmet experience. The building is old and beautiful in and out, rooms modern and well kept. Can highly recommend this, even the location is a bit off the center.

    5
    « My excellent experience at Best Western Urban Hotel & SPA »

    I had a great time at Best Western Urban Hotel & SPA in Lille. Having lived in Belgium for some 20 years and now back in the UK I had travelled through Lille on the EuroStar a number of times, but never actually stopped there ever, so I thought it about time. Great City for a short stay (I only stayed one night and had a whistle-stop tour of Lille - Natural History Museum, Palais des Beaux-Arts, Citadel (Zoo was closed until February unfortunately). Very interesting room I think at floor -2 in Palais des Beaux-Arts with massive land maps in relief of many cities - Calais, Lille, Namur, Maastricht, amongst many others. Millet exhibition is a must - last few weeks only then it ends soon. I had to dash back to the tunnel in the evening on Saturday but intend to return if only to get my Grliied/Baked pineapple dessert - Kitchen opens at 7 pm but I had a train for the tunnel to catch so had to dash back on the Saturday. Palais to BeaCitadel, Zoo (closed until February unfortunately)

    4
    « Finally a reasonably priced & good hotel in Lille »

    Great decor but small restaurant, the menu has a good choice & my meal was excellent & a good price. My Bedroom was large & fully equipped with an espresso machine. Throughout the hotel ;friendly service! Reasonably priced lovely old building. Will stay again!

    4
    « Very good »

    Pleasant service and comfortable rooms. Location wise ok but a good 25 minute walk to city centre. However very easy to get on/off the main road to Calais. Parking instructions could also have been clearer but that itself is secure. Breakfast was also good with a variety of french fare. Overall a very pleasant night

    3
    « An hotel that want to be great and it is indeed »

    Staff : friedly Rooms : clean and confortable Food: great A great hotel that I recommend I went there for a week, for work and every day i and my collegue ate at the restaurant rococo that is part of the hotel. Nice plates and delicious.

  • 5
    « wonderful weekend »

    great staff and delicious food. The hotel is very good and has private parking. We went there with a motorcycle and it was perfect. There is a lively restaurant and the prices are very reasonable and the quality excellent!

    2
    « Impossible to get the room dark enough to sleep »

    I genuinely can't believe no other review mentioned this. The curtains in the room only closed half way. I thought I had a problem and called someone up to my room and they told me it's a "design choice" and that not one room in the hotel could shut the curtains. They didn't even offer a sleep mask! When it's 10.30pm and the sun hasn't gone down yet, and there is a streetlight outside your window, it seems like a pretty shoddy design solution. I could not believe that you could not shut the curtains in a bedroom... wtf?!?! Perhaps they were having me on and they didn't want me to move rooms. But the man genuinely seemed nonplussed that I would want to shut the curtains. Other than that the staff were pleasant and helpful, breakfast was tasty and there was a lovely garden to relax in.

    3
    « Nice but has growing pains »

    I am fortunate because my work allows me to travel. This hotel was chosen by my employer due to availability, proximity and value for money. Cost was not a factor this time. A nice hotel about a 20 minute walk from the vibrant city centre. Staff were most helpful. A small (20 or so capacity) dining room with a French menu that would please most with a wine and champagne selection that complements the food. Reservations are required and by 8:00PM the restaurant has little room for later guests. Given this, the only waiter, pleasant and trying his best, rushes food to you as fast as he can. You are rushed to order so that the kitchen can shove the food in front of you as soon as you finish a course. Although I do not like to wait 30 minutes between courses, a few (10 to 15 minutes usually makes sense). What ends up happening is that the poor waiter starts to miss stuff...no bread, no condiments, no water etc...which in the end leads to a less than relaxed and pleasing atmosphere. Tonight, I was hoping to finish with a second glass of their very nice red and then a coffee but after a number of these misses and a glass of wine being spilled in another table's salad, I chose to leave and find another restaurant to have a coffee and last drink before tucking in. I understand this this hotel is under new management and trying hard but while they fix things slowly, their reputation is in play. I do wish them well because it is a nice place with real potential. BTW...Food was quite good.

    4
    « Very friendly and helpful staff »

    Really nice hotel with excellent staff. They are really friendly and helpful. We had some problems with the room, but we could easily switch it to other. For us it was a perfect localization, close to the city center and close to the place we hda meetings.

 

Getting to the hotel ...

All directions
·From: Brussels. Take R20 to A10 in Saint-Agatha-Berchem Take E40, E17 and A22 to Avenue du President Hoover in Lille, France. Take exit 2 from N356. Continue on Avenue du President Hoover. Take Rue de Cambrai and Rue de Valenciennes to the Best Western Urban Hotel & Spa. ·From: Paris. Take the highway A1 in Saint-Denis from Boulevard de Sebastopol, and continue on Boulevard de Strasbourg, Rue du Faubourg Saint-Denis, Rue Marx Dormoy and Rue de la Chapelle. Follow A1 and take the exit to Rue Jean Perrin in Lille. Continue on D146 in Rue de Cambrai and Rue de Valenciennes to the Best Western Urban Hotel & Spa. ·From: Arras. From Arras, take Rue aux Ours and Rue Sainte-Croix to D917. Then foll...

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