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Best Western Plus Up Hotel, Lille

4.5/5  - basé sur 654 notations.
17 Place des Reignaux, 59000, Lille, France - See map

Be welcome at the Best Western Plus® Up Hotel! Your time is precious: Close to Lille-Flandres station (two minutes on foot), five minutes from the Euralille commercial and business center, the Best Western Plus® Up Hotel is located in the heart of the city, with rapid access to museums, the Old Lille district, high-quality shops, Lille Casino and the full range of the city's cultural facilities. Your comfort is our responsibility: in a 4-star setting, you will discover a refined and welcoming architecture and décor which reconcile modern features with design considerations and technological innovations. Every feature (soundproofing, air-conditioning, etc. ) has been conceived with your well-being in mind. Your wellness is our objective: all rooms feature queen-size beds, 40 inch LED TV and king-size showers. You will also enjoy free WiFi Internet access, tea & coffee facilities by Nespresso, Occitane amenities, etc. Your relaxation is our priority: committed to your comfort and well-being, we pay particular attention to the quality of our services. 24-hour reception, room service, breakfast/buffet. Discover our Occitane complementary products, enjoy the hotel bar or make use of our "business corner". We also have parking spaces on request, subject to availability. We wait for you, let take us care of you! Enjoy your stay.

Best Western Plus

Up Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 639 guest reviews
NOTE ISSUED
Excellent
274
Very Good
295
Average
53
Poor
11
Terrible
7
REFER TO NOTICE
Business Business
121
Couples Couples
274
Family Family
146
Friends getaway Friends getaway
65
Solo travel Solo travel
16
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great location"

3
22/08/2018

Stayed here for a couple of nights and it was a great location. The train stations & Ouibus stop were all handy. Close proximity to shops & restaurants. We found the room very small especially when travelling with a large suitcase each. Breakfast was delicious with lots of choice. We found it difficult at times communicating with staff as we don't speak French.

"Great location and room"

4
11/08/2018

Right downtown. Close to two traIn stations and local metros. Easy walking to sites and restaurants. Helpful staff for transit and things to see.English good as we didn't speak french. Room good size for two.

"Pleasant stay indeed"

4
10/08/2018

This hotel is in a perfect location to explore Lille particularly if arrive by train. It's no more than 200yards from Gare Dr Flandres. The room was small but more than sufficient for our needs. Lovely comfy bed, excellent shower n good size TV. Would definitely stay again if in Lille. Didn't try the breakfast but I noticed that it had won awards for it's breakfast. An ideal stopover hotel.

"Not the BEST Western we have stayed in !"

3
05/08/2018

Stayed in a family room (ground floor rear) which was infact a disabled one. Room was not ready for check in time at 2pm & was eventually ready 4 1/2hrs later !! Bathroom smelled strongly of sewerage all the time. It has a wet bathroom so every time the shower is used it wets not only the toilet seat but also the whole floor which is wet & a slip hazard for children. Noisy hotel - coukd hear hotel telephone ringing and doors banging during night & early morning. T.V. didn't have a remote control & air conditioning only works on one 'low fan' setting & cannot be increased. Beggars outside front of hotel constantly hassling you for money when going to/from car and bins right outside front with pungent smells of drains. On the positive side staff are very friendly & very helpful and hotel is clean. Hotel well positioned for city centre.

"Very Memorable "

5
03/08/2018

Fabulous hotel, great location, very comfortable beds and clean rooms. The staff here are excellent. Always pleasant, friendly, welcoming & helpful. Stayed 4 nights here with my teenage daughter and we both thoroughly enjoyed it....loved the local beer also...Huge thank you to all the staff here for making our stay memorable. Would definitely return ....highly recommend

"Very nice stay"

4
19/07/2018

Staff super friendly, very convenient location near flanders station on old lille / centrum. Room is somewhat small for a family (good for 2), but beds are very confortable. We had Great stay overall. Thanks !!

"Boutique style hotel in a good location"

4
15/07/2018

Located approximately 500 metres from the main square, great hotel to explore Lille from. Upon arrival outside of the hotel, slightly concerning there were quite a few people hustling for money and didn't feel entirely safe. Happy to say they moved on and didn't see them again. Quick check in with a friendly receptionist, she didn't speak much English and I don't speak much French but we managed, We had room 103 and I now see from an earlier post there have been issues with this room. However, it didn't smell and when the window was shut there wasn't any outside noise, however, the air conditioning didn't work making the room exceptionally hot. I did raise with reception but we were just given a fan, marginal improvement but in 30c heat it's just not enough. In addition with the wooden floors and guest above walking around in shoes it was noisy. Try to have a room on a higher floor. Nice bar, not too busy but good to have a quick evening drink. Make sure if arriving with a car, a reservation is made in the car park. There are spaces outside the front of the hotel, but I didn't see one empty during our stay. Car park is a small walk from the hotel but worth it. Overall a pleasant stay.

"Excellent location lovely hotel"

5
09/07/2018

We were visiting Lille with another couple and booked two double rooms. The hotel is a small modern boutique hotel which is extremely clean with welcoming and helpful staff who gave us good advice on places to eat. Rooms were not large but perfectly adequate and extremely comfortable for our two nights stay. Lovely bathrooms, excellent shower and complimentary toiletries. Breakfast was good with a good assortment to suit most tastes. The bar was a lovely place to return to for a drink after an evening out.The location was perfect with easy access to the old town. We booked secure parking which was only fifty meters from the hotel. This hotel is definite recommendation if visiting Lille.

ZoeDEPOILLY, Réceptionniste at Best Western Plus Up Hotel, responded to this review
Dear frog1952, Thank you for sharing such a nice feedback. Hope to welcome you again on our establishment. Kindest Regards, Zoé

"Great location, good price"

4
04/07/2018

The air conditioning in the room didn't work, but the clerk was happy to move us to another room. This second room had a terrible smell--so--he moved us to the third room. The air conditioning worked well enough to keep us pretty comfortable, but it definitely wasn't air conditioning by American standards. The room was spacious enough for the 4 of us and the bathroom was very roomy. Staff was friendly and spoke English. Close enough to walk to the train station and other restaurants.

ZoeDEPOILLY, Réceptionniste at Best Western Plus Up Hotel, responded to this review
Dear LILFROG, Thank you for taking the time to share your experience with us; the Best Western Plus UP. We have taken note of your remark; the defective part has been detected and replaced by our supplier. Our air conditioning works again wonderfully. We are sincerely sorry for this technical incident and we sincerely apologize for it. We invite you to rediscover very soon our hotel for a stay certainly perfect and without false notes ... Zoé and all the team of BW Plus UP Hotel.

"Nice but extremely warm room"

2
03/07/2018

I specially made sure to book a hotel with air conditioning because of the time of the year. But the air condition in my room did not work and they couldn't fix it during my stay. The room got extremely warm and it was impossible to sleep. No other rooms were available so changing was not an option either... The breakfast room was however very warm too so I'm not sure their air condition is very effective...

ZoeDEPOILLY, Réceptionniste at Best Western Plus Up Hotel, responded to this review
Dear Diana, Thank you for taking the time to share your experience with us; the Best Western Plus UP. We have taken note of your remark; the defective part has been detected and replaced by our supplier. Our air conditioning works again wonderfully. We are sincerely sorry for this technical incident and we sincerely apologize for it. We invite you to rediscover very soon our hotel for a stay certainly perfect and without false notes ... Zoé and all the team of BW Plus UP Hotel.

"Ideal Location For Train Travellers"

3
19/05/2018

We were visiting the region before travelling to Basel to catch our river cruise. The main reason for our stay was to visit the Canadian and other allied monuments associated with WW1. The hotel is a 5 minute walk from Gare Flandres and another 5 minutes to Gare Europe. There are car rental locations in Gare Flandres and the hotel arranges for parking (extra cost) at a garage a couple of blocks away. The 5 story hotel is quite small (as are the rooms), but clean, and the staff are friendly. There is a small bar on the main floor where they serve breakfast and small meals. We preferred to check out the many pastry shops in Lille however!

"Great location "

5
11/05/2018

Nice small hotel. 4 of us shared a room the double bed is huge and double sofa bed is a good size too. Lovely spacious bathroom with shower and hairdryer. Toiletries are supplied. Put room also had tea:coffee machine. Buffet breakfast was good bread, pastries, cereals, cold meat, fruit, yogurt, eggs, sausage, bacon and variety of hot and cold drinks. Rooms cleaned daily.

JustineBEGUE, Réceptionniste at Best Western Plus Up Hotel, responded to this review
Dear Sholea1, Thank you very much for taking time to share your experience with us. We are very pleased to read that you had a very nice stay in our establishment and appreciated our local breakfast ! We hope to welcome you again at the Best Western Plus Up Hôtel :) Justine and the Up Team

"Too smelly and hot, but a great bar man"

2
13/04/2018

We had to extend our stay at Lille on the 4 - 5th April due to the rail strike in France. We had to book a family room for the extra one night only; as the hotel we were staying in already did not have availability for the extra night. We found this hotel, which had reasonable reviews. When we moved from a very lovely hotel to Hotel Up Lille, it looked fine, only our room was on a ground floor level (room 1), with it's window opening onto a tiny courtyard, heavily loaded with vents and aircon. units from all the buildings forming this courtyard. Barely any day light was getting into the room, it was hot, smelly from the locality of the hotel's kitchen, literally next door, and, which for me was the worst thing, terrible smell of drains in the room. We had to ask for some air freshener - it was unbearable. The whole sensation was of moving into a smelly, stuffy cellar. I was very upset and wanted to approach the reception to ask them to move us. My husband told me that as it was the only room available and it was only for one night - we would be ok. We spent most of the time out and about, but despite that, due to the room location, lack of ventilation, smelly drains in the wet room, leaking shower head, not being able to open the window all night due to a very noisy air-conditioning units and extractor fans from practically every building that created that tiny courtyard, we all had a terrible night's sleep. And all this discomfort in a tiny family room, where 3 of us could barely move around was at a pricy charge of over EUR 208 per room per night, not even including breakfast! The only reason I gave this a higher review than terrible was because the staff were pleasant, especially the bar attendant that night who was fantastic! He was so calm and nice and knowledgeable about the food and wine he served. He was ACE! A total asset to this hotel. Another positive - decent deco, but only one pillow! Please provide extra pillows on your beds!

"Good hotel location and facilities"

4
12/03/2018

Stayed for one night here in March, we had room 103 on first floor. The room was small, but roomy enough for 2. Nice decor, and clean and well maintained. Bathroom was lovely with good shower. The reception were very helpful and check in and out was quick. We didn't have breakfast or use the bar as there was so much kuch choice nearby for both. The only issue which gave it 4 instead of 5, was the smell of smoke in the room. Unfortunately room 103 is directly above the entrance to the hotel, so guests smoke right beneath the room. You could smell smoke when we entered the room, but this got much worse when we opened the window as the room was quite hot. Apart from this, a nice hotel, and I'm sure rooms at the back wouldn't suffer this problem.

ZoeDEPOILLY, Réceptionniste at Best Western Plus Up Hotel, responded to this review
Dear Fiona, Thank you to have spend time to share your feedback. We are delighted to discover that you have appreciated room, decor and the staff. We tae note of your remark and will give you a room on higher floor for your next stay in Lille. We are looking forward to welcome you again. Kindest regards, Zoé and all the team of BW Plus Up

"Nice stay!"

4
08/03/2018

Staff was really friendly and welcoming. When I booked on booking.com I accidentally booked 2 rooms instead of 1 and the hotel was really helping and corrected my mistake without charge. The room was clean and comfy. The only thing that bothered a bit was that the room was too small for 3 persons. The sleeping bed blocked the pathway a bit. Besides this, great location, staff and price!

ZoeDEPOILLY, Réceptionniste at Best Western Plus Up Hotel, responded to this review
Dear Guest, Thank you so much for your feedback. We're delighted to discover that you have appreciated the whole of your stay! Indeed, rooms are little bit close for three persons but can accomodate a family in the city center... We are looking forward to welcoming you again! Kindest regards, Zoé and all the team of Best Western Plus Up Hotel

"Cosy Little Hotel - Near All The Sights"

5
06/03/2018

This a great little hotel in Lille. We stayed for a weekend break and was delighted with our choice. The room was small but cosy - we had a double bed and a sofa bed which took most of the room. The room was clean and the beds were very comfortable. the room had a Nespresso machine, radio with an iPhone/iPod dock, and a safe. The bathroom was quite large, clean and modern with complimentary L'occitane toiletries. the hotel had a bar which doubled up as the breakfast room. Breakfast had a limited choice of cold meats, fruit, cheese and bread but it was nice and did the job. There is very limited parking on the road but there are 2 large car parks nearby which only cost about 27Euros for two nights stay (parked underneath Lille train station). The only negative about the hotel is that there were a lot of beggars (including kids) outside the hotel - they were not aggressive or rude but annoying as they did not seem to be "genuine". Apart from this minor issue, which the hotel has not control over, the hotel is in a great location. It is off the main road so not very busy with traffic or people but is only 2 minutes' walk from the main train station, a modern and large shopping centre and about 5-10minutes walk from most of the tourist attractions (Grand Place, Place Du Theatre, Beffroi de Lille). The staff were very friendly and helpful. Would recommend this lovely hotel.

ZoeDEPOILLY, Réceptionniste at Best Western Plus Up Hotel, responded to this review
Dear Titus80, Thank you so much for your lovely feedback. We are delighted to discover that you enjoyed all of your stay in Lille. We are sorry about beggars ; every thing have resolved by the city. We hope to welcome you again to discover better and better our city. Kindest regards, Zoé and all the team of Best Western Plus Up Hotel

"Funky Boutique Hotel"

4
26/02/2018

Location is spot on. 2 minutes from Gare Flandres and at most 5 minutes from the Grand Place. Lots of bars and restaurants very close by. Staff were friendly both on reception and in the restaurant/bar. It is a tall narrow hotel. I guess about 30 rooms so not too big. The room was narrow but plenty big enough. The bad was lovely. Decent cotton and comfortable mattress and duvet. The room as quiet, even though I was on the front of the hotel and slept well. Decent shower room with a good shower. Decoration was funky - lamps shades of sequins, etc. The bar and breakfast were fine. They served a couple of decent beers and had a pleasant relaxed breakfast. Recommend - Yes!

ZoeDEPOILLY, Réceptionniste at Best Western Plus Up Hotel, responded to this review
Dear Guest, Many thanks for your feedback about your experience at hotel Best Western Plus UP!! We are happy to discover that you appreciated location of the hotel. We hope that you have discover many quite street and our cute city of Lille... I hope to welcome you again in our etablishment. Kindest Regards, Zoé and all the team.

"Still here !"

5
20/01/2018

For a city break this place is spot on. The staff are engaging and friendly, the rooms are beautifully lit and very quiet and its a very short walk to the sights and restaurants. Coffee maker, i-pod dock and a very comfy bed - what more could you want :-). Would stay here on business as well

"Great location for a weekend break"

5
19/12/2017

Lovely hotel in the heart of Lille. A short walk away from the train station, squares and restaurants. The room was spacious and had a lovely comfy bed and big bathroom (radiator came in handy for drying our snowy clothes!). The reception staff were very helpful and polite. Parking near by at Opera for a reasonable amount for the weekend (approx 28 euros for sat-mon). The breakfast was lovely and the local food was tasty. Would definitely recommend!

"Perfect for short stay"

5
11/12/2017

Hotel is in a great position in the centre of Lille, close to both the Eurostar terminal and all sights and amenities. The hotel was very nice, clean and had more than enough in terms of room facilities. The staff were very friendly and accommodating and we couldn't have wished for a better place to stay.

"Great location and super team behind reception and the bar."

5
08/12/2017

This hotel was great. It was less than 10 minutes walk from the station and really easy to find. It was also less than 2 minutes walk from the centre of the town. The reception team and the bar staff were really friendly and efficient. Our room was super and very comfortable and clean. Big bathroom. We didn't take the breakfast but only because we don't eat much for breakfast and what was on offer was just too much for us. Comfortable bar and some interesting beers. Loved it. If back in Lille we will stay here again.

"Good modern central Hotel"

4
16/11/2017

Stayed for three nights at Best Western Plus Up travelling by Eurostar, The Hotel is only 7/8 minute walk from the Eurostar station, we arrived about an hour before the 2pm check in, but were able to leave our luggage, also the lady on reception was extremely helpful in giving us a map as we had not previously visited Lille she also pointed out areas of interest and restaurant locations which were very helpful and turned out to be within walking distance of the Hotel. On return we were allocated Room 501 which whilst not being large was more than adequate, clean with modern decor and a large comfortable bed, the bathroom had a large shower and complementary toiletries (no Bath) Small bottle of water was provided each day as was replenishment of the Nespresso coffee pods, you could also use it for hot water to make tea, but the cups supplied were on the small side. We had breakfast included which for France was excellent, fresh OJ, bread, pastries, cereal, cold meats/cheese as well as some hot bacon, scrambled egg etc Large flat screen TV in the room, but we could only locate CNN News from USA in English which whilst we did not spend a great deal of time in the room was little surprising as UK visitors we understood were commonplace therefore Sky news would have been nice. WFI worked well on the top floor, The hotel as a ‘Go Green' housekeeping option for guests, provides bed making / essential replenishments as opposed to a full service make up, i.e. towels etc. If you take this option you receive a token for a free drink at the bar, however the restrictions on type of drink etc could be better explained.

Sophie B, manager at Best Western Plus Up Hotel, responded to this review
Hello DerekT23, Thank you for your return experience. The team and myself are very happy that the hotel pleased you. We are soon going to acquire a second channel in English and I took note well of your return on the necessity of explaining better drinks available with the Green me up. Glad to welcome you soon in Lille! See you very soon. Sophie and all the team.

"Spoiled by our spacious room"

5
24/10/2017

Our stay here totally spoiled us for the rest of our trip in France. Our room was absolutely gorgeous! We were extremely surprised at how spacious it was for Europe! We had a bed, sofa, a little closet area, and a huge bathroom! Everything was bright and well lit, which was very inviting. The ipod/iphone plug in on the clock made for excellent speakers, and the towel warmers were great for drying clothes we needed to have washed (as a bonus, easily operable too with a simple dial). To top it off, check out times were late to let us sleep in and enjoy our room and comfy bed even longer the next morning. It was walking distance to both train stations and the Eurolille mall, so we were in no rush at all to head out!

BestWesternUpHotel, Justine at Best Western Plus Up Hotel, responded to this review
Dear Milklover, Thanks for taking time to share your experience with us. We are very pleased to hear that you had a nice stay in our hotel and enjoyed your room ! We would be happy to welcome you again soon, Kinds regards, Justine and the entire team

"Very Nice Hotel with Excellent Staff"

5
21/10/2017

Hotel is located very close to the Lille Flandres train station (3 minute walk) and not far from the Lille Europe train station (10 minute walk). Room was decent size, very clean, and fairly modern. Shower in the bathroom was fantastic - great water pressure with both a "rain style" overhead shower head plus a removable hand-held shower head. Room had fairly large flat screen TV (around 42 inch screen) with an adequate number of channels. When window was closed the room was very quiet. Although the room was nice, the best part of my stay was the staff. I worked extensively with Thomas. He was very knowledgeable about the Lille area and was able to recommend several interesting places to visit based on my interests. One of the things I like to do when I visit a foreign country is purchase bicycle jerseys that are not available in the USA. When Thomas found out about this, he took it upon himself to map out all of the bicycle shops within walking distance of the hotel for me. He even called the bicycle shops to verify that they sold bicycle jerseys. I was thoroughly impressed by Thomas' work and his interest in helping me. He definitely went above and beyond my expectations.

BestWesternUpHotel, Justine at Best Western Plus Up Hotel, responded to this review
Dear Aa82175, Thank you very much for your feeds, we are very happy that you had a nice stay in our establishment and appreciated the room and the location. We also thank you for Thomas for whom it' always a pleasure to help our guests. We hope to see you again soon ! Sincerely yours, Justine and the entire team

"Must Stay - Amazing Breakfast and Modern Room"

5
29/08/2017

Very modern and nicely decorated room with L'Occitane toiletries, Nespresso pod coffee machine, safe and big beds (king size and double sofa bed). Stayed with 2 friends. Beds take over the room but room is nice enough so makes up for it and the bathroom is very big. Breakfast is on another level - Such an amazing breakfast with freshly squeezed orange juice, fresh chopped fruit, fresh caffetiere coffee, the most amazingly seasoned tomatoes I have tasted. They also had bacon, sausages and the usual patisseries. The host was more than welcome to help us and offer us assistance. Hard working staff - The lady on nights was manning the front desk, helping us with the wifi when we called and went downstairs for assistance. The guy who checked us in was also the person who helped us with breakfast. Very polite staff. Free parking outside on a Sunday. Faultless and no complaints.

"Great hotel!"

5
29/08/2017

lovely hotel - fabulous interior and unique well maintained rooms - real comfort. Small bar downstairs - parking on street available of for 14 Euros for 12+ hours at 'Opera Parking' 300 metres away. We stayed here after a weeks camping - luxury was needed and ideal stop over before getting the tunnel back.

"Only positive thing is the location and staff"

2
28/08/2017

Room way too small for a family of 4. Room felt like a cave. Very hot (could not turn airco on because it makes the kids sick). Bathroom was had a leaking douche. Also very outdated. Very loud bar. Kept us awake till 2 in the morning. And thats what they call a quiet room. Not worth the money. And eve though they use the name luxury in the description of the room, there is absolutely nothing luxurious about the room. Glad i was most of the time outside.

"Ideal place to stay in Lille"

5
18/08/2017

The hotel is literally on Gare de St Jean doorstep - 100 meters at most - but in a quiet street. The beds were big and comfortable and the bathrooms modern and spacious. There is a bar which doubles as the breakfast room. Staff were friendly and the rates were very reasonable. Wifi was pretty good too,

BestWesternUpHotel, Justine at Best Western Plus Up Hotel, responded to this review
Dear LoFlyaNZ, Thanks for staying in our hotel and thanks for your feed, we are glad that you enjoyed your stay in our hotel ! We hope to welcome you again in Lille, Justine and the entire team

"Great stay"

5
15/08/2017

This is a small but nice hotel just a block away from the center of town. Perfect for a family. The staff was so nice and accommodating. The rooms are clean, and newly decorated. Lille is a great place to visit - when we go back, we will stay there again.

BestWesternUpHotel, Justine at Best Western Plus Up Hotel, responded to this review
Dear Familytrip, Thank's a lot for your feed, we are happy to know that you had a nice stay in our establisment ! We hope to welcome you again :) Best regards, Justine and the entire team

"Central, friendly, clean"

4
15/08/2017

Central Hotel. Walking distance to both railway stations and old town Clean and comfortable. Very good breakfast Wifi worked very well Family room had large bathroom Staff very friendly and helpful Limited parking outside, but secure parking nearby 16 euros per day. arrange through the hotel.

"very good stay"

4
26/07/2017

very nice hotel, good rooms, in the center of the city. rooms slightly on the smaller side, as is the restaurant ( morning breakfast a bit cramped) . staff is extremely kind and nice, special thanks and recognition to the very kind and nice Amandine - merci de toute votre aide et patience!

BestWesternUpHotel, Justine at Best Western Plus Up Hotel, responded to this review
Dear Erik, Thank you for that positive feedback and thank you for Amandine ! Yes our hotel is a small establishment but we are located in the heart of Lille and on a human scale allowing us to take care of our guests :) We hope to see you again ! Kind regards, Justine and the entire team

"Great 5 stars hotel in Lille"

5
25/07/2017

Very clean , comfort and great location less than a 5 mins to any where in Lille center . Staff is amazing and very helpful they can help and guide you with anything you want. The extra bed was nice and very comfortable. Ahmed

BestWesternUpHotel, Justine at Best Western Plus Up Hotel, responded to this review
Dear Ahmed, We are very happy to read that you had a nice stay with us ! thank you for your feedback :) We hope to welcome you again, Sincerely yours, Justine and the entire team

"great location"

4
20/07/2017

very friendly staff and helpful. The room was booked as a "triple superior" designed for three people. We could barely turn around. It was quite small and two people would probably have trouble moving. The location was ideal and we used it as a base to travel to WWI sites in France and Belgium. Clean rooms, just very small.

"Great location"

4
19/07/2017

room was billed as a "Triple Superior" but was incredibly small for three people. It was clean and the staff was quite friendly. Location is great- near all major attractions. Parking was also convenient-- a deck was right around the corner

"good place to stay in Lille"

4
03/07/2017

The room is small but everything is clean and neat. They all function well. The front desk is helpful. Internet is mostly available. The location is very nice that close to both stations. The only complains are there is no fridge and I can hear people walking upstairs.

BestWesternUpHotel, Justine at Best Western Plus Up Hotel, responded to this review
Dear Yingxi, Thank you for your feeds which helps us to improving ! For now there are fridges only in our Privilege rooms but all the rooms will soon be eqquiped of fridge. We hope to welcome you again, Kinds regards, Justine and the entire team

"Lovely hotel, great location!"

4
02/07/2017

Highly recommend this hotel. Staff were very friendly, hotel was clean and well presented. Our room was lovely and it was an easy walk from the Eurostar station and close to the city centre. Only minor gripe was that the breakfast was expensive but it was easy enough to go out and pick up a croissant!

BestWesternUpHotel, Justine at Best Western Plus Up Hotel, responded to this review
Dear Claire, Thank you so much for your recommendation, we are very happy that you had a good stay in our hotel ! I understand that breakfast may seem expensive but it's a breakfast of very high quality with local farm products and which was rewarded by Best Western France as best breakfast 2016 ! We hope to welcome you again in our establishment :) Regards, Justine and the entire team

"Centrally placed, nice rooms, helpful staff."

4
24/06/2017

We stayed for two nights (Tues & Wed) and my only real gripe was the large increase on price for the Wednesday night. Weekends are much cheaper. We had room 1 which was on the ground floor and conveniently next to a smoking area which for an insomniac like me was very useful. Street parking nearby is available at a price and if no immediate spot vacant just hang about for a few minutes. If you do not have your room made up you get vouchers to spend in the bar - what a sensible idea.

"Great little Gem!"

5
29/05/2017

Super little hotel! Great location, spotlessly cleaned, fabulous complementary products. Amazing breakfast and helpful staff. Bijou and brilliant! 10 minute walk from Eurostar station and 2 minutes from the Old Town! Perfect! Will definately be back. Highly recommended!

BestWesternUpHotel, Justine at Best Western Plus Up Hotel, responded to this review
Dear Elaine, Thank you so much for your recommendation ! We are very happy that you had a good stay in our establishment. We hope to welcome you again soon ! Best regards, Justine and the entire team

"A little hidden gem"

5
18/05/2017

A last minute business trip and I selected this hotel as it was an easy walk from the Eurostar and situated on the edge of the old town. I was a little concerned when booking as the hotel looks very small, well that is the benefit, it is a small hotel but that is the only small part, the rooms are very comfortable, and with only a few per floor, it is pretty quiet too. The staff are fantastic, very attentive to your every need, the bar is great for a relaxing beer and then a short walk to the busy town streets - busy with people and so much to see.

BestWesternUpHotel, Justine at Best Western Plus Up Hotel, responded to this review
Dear Roger, Thank you so much for your feedback which encourages us to give our best ! We hope to see you again in Lille. Best regards, Justine and the entire team

"Ticks all the boxes!"

5
06/05/2017

This hotel is within 100 yards from the train stations (Flandres) and 200 yards (Europa).The area is quiet and clsoe to all the main central attractions. It is modernly furnished and while the rooms are on the small side they cater for all needs right down to an upmarket espresso machine.The beds are very comfortable,the towels are as good as any 5 star hotel in quality while the L'Occitane soaps/shampoos etc are a little luxury. The staff are so willing to help and went to great lengths to find a phone charger and adapter which we left behind but which we collected a few days later. Wifi is free and good quality.

"Great hotel"

5
02/05/2017

Very clean and nice hotel . Comfortable rooms with good bed. Breakfast was super ! tip : take the package Discover Lille (2 nights) : drink at the bar (own choice, even champagne is possible), twice buffet breakfast and 2-hour walk with guide in Vieux Lille).

BestWesternUpHotel, Justine at Best Western Plus Up Hotel, responded to this review
Dear Ria, Thanks for choosing our package Discover Lille and I hope you spent a very good stay with us ! See you soon, Best regards, Justine and the entire team

"business travel but pretty good"

4
26/04/2017

stayed here for 2 nights on business as my usual hotel was booked and I was presently surprised. The room I had 205 was very nice and spacious with everything you could need much better than some places I have stayed. The bar and reception were nice to relax and have a beer. Staff were very helpful nothing was a problem The only negative was the food on room service was not great but then there are plenty of places to eat out

"weekend Lille"

4
21/04/2017

while visiting lille for a short weekend break, we have found a very clean and nice hotel with superb friendly and helpful girls at reception desk ! we will absolutely come back to Lille another time in the not so far future.

"Family city visit"

5
18/04/2017

We stayed at the hotel for a night as the final day of our journey back from a holiday in Italy and to see Lille. Lovely comfortable rooms, friendly staff and excellent central location. Parking in the city is difficult and the hotel had parking available too

"Just the ticket "

4
17/04/2017

I stayed here for three nights over Easter with my husband and I have absolutely no complaints. Good location, real close to the station, a 10 minute walk max. Close to all the main sites and an easy walk to the heart of the lovely old town. The streets are a little seedy around the hotel but not a problem. I plumped for superior room (302) and it was great. Well equipped and spacious. All good.

"Stay here, you won't regret it!"

5
17/04/2017

Great location and staff. No need for taxis as everything is within walking distance - Eurostar and city centre. Also, great breakfast which runs until noon at the weekend so you can have a lie in! We will return.

"Excellent location hotel"

4
04/03/2017

Spent 1 night in Lille for a 24 hour short break with the family via Eurostar. Brilliant location hotel close to station and town centre. Good spread of breakfast available. Very helpful staff. Recommended .

"Great find in Lille"

4
13/02/2017

Perfectly placed hotel, central to all the local facilities of Lille centre. Short walk from Eurostar station and in a quieter back street slightly away from the hub bub but near enough to walk to local attractions, bars, restaurants and shops. Rooms not the biggest but very clean and well equipped and really lovely bathroom. Extremely helpful staff who very promptly sorted out a heating issue in the room. I would definitely stay there again.

"Nice room, quiet location"

4
29/01/2017

We had a lovely warm and quiet room . . .warm was very important given how cold the weather was. The staff were very nice and there was a good breakfast. The Nespresso machine also enabled us to make cups of tea. We were surprised there was no minibar (though none was advertised), we had got used to French hotels having minibars. Sixteen euros each for the breakfast seemed a little on the expensive side.

"Lille stay"

4
16/01/2017

Nice location with handy early check in. Good breakfast. Good quality. Friendly service in English. Handy for Eurostar and town centre. Quite room with good bathroom and good quality towels and shower gels

"Good location"

4
15/01/2017

Great location. Friendly and helpful staff. Room was quite small, however bathroom was excellent and very large with great double showers.. Nespresso machines in room. Breakfast was continental with a wide variety of pastry, fruit, yoghurt, juice ect, however the cooked section was a bit poor. The bar is the same location as breakfast, didn't see anyone drinking in there.

"Excellent all round"

5
29/11/2016

Perfectly situated to all the attractions and restaurants. The staff were very friendly and helpful and hotel was exceptionally clean and we liked the attention to details throughout. The breakfast was rather expensive albeit very adequate

"Fab Hotel "

5
27/11/2016

We took a weekend break in Lille for my birthday. Booked Up Hotel as part of a Xmas market deal with Lille Tourist Office. So pleased. Convenient for train stations and old town, great staff, lovely room with coffee machine and classy toiletries. Breakfast excellent too, although expensive at 16 Euro if not included in deal price. Highly recommend. Lille is a surprisingly great city to visit.

"Okay but...."

3
27/11/2016

A reasonable hotel that is conveniently located. Our room was clean, adequate but a little small. We had a triple (family) room. Our problem was with the heating. There was no radiator in the room only in the bathroom. Heat came from an overhead vent. It took several hours for it to reach a comfortable temperature. We contacted the staff twice and they did their best to help. One tried to locate a portable fan heater but to no avail. The hotel needs to at least purchase a few for such problems! Water temperature for the shower was perfect but not to the hand basin. Probably due to pressure as we were on the top floor with an additional pump for the shower only. Breakfast was good with a reasonable selection. Staff were good and generally helpful.

"Great hotel in great location for nice price"

5
07/11/2016

The UP hotel is located a minute walk from old Lille city center so you can do many of the sightseeing without any transportation. Staff is very helpful. Room was great with comfortable bed, big bathroom and modern design.

claire B, Directrice at BEST WESTERN Up Hotel, responded to this review
Dear Moshe_Kara, thank you very much! It's always a pleasure for us to read guest' satisfaction. We hope to see you in a short time :-) Best Regards, Claire BOURLET

"Incompetent Reception Staff"

1
06/10/2016

Stayed here 3 weeks ago and I'm still waiting for a disputed bill to be resolved. I booked using Avios points and they use TravelCube as their agents. Checking in was easy enough and we presented the travel voucher. On checking out the receptionist stated the the voucher hadn't been honoured. We were told we had to pay over 200 euros before we could leave. As we had a Eurostar to catch, and there was a queue forming behind us, I had no choice but to hand over my credit card. Complained to Avios when I got back to the UK and 3 weeks later they said the room rate would be refunded by the hotel as it was their mistake (but didn't say when). They also said we had been charged for breakfast(s) and this would not be refunded. We had NOT eaten at the hotel and I'll be contacting my credit card company to get the charges reversed. The whole experience has left a bitter taste in my mouth and I will be avoiding all 3 companies in future!

claire B, Directrice at BEST WESTERN Up Hotel, responded to this review
Dear Scuba Deano, Thank you for your comment. we sorry us for this waist of time. Netherless, wherever the problem comes from, we always find a solution quickly. The desagreement has been already resolved since a few weeks . If you have any question or problem about the payment, please never hesitate to contact immediatly and directly the direction of our hotel. If you want to exchange about your last stay in our hotel, don't hesite to call me or email me, I am at your entire disposal. My best regards, Claire BOURLET

"Nice find near the train station"

4
28/09/2016

Needed a place for two nights in Lille and was glad I chose this. Staff were really nice. My room faced the street but noise wasn't an issue (though I was there on weeknights, not weekends). It's about two blocks from the train stations and as with many towns that can be a bit of a sketchy area. I live in NYC so it didn't bother me, and I didn't feel unsafe. Room was nice and Wifi worked well.

"Perfect "

5
26/09/2016

We paid £77. At the time of booking (pre brexit *sigh* €100. The hotel was well positioned, the staff were very friendly and professional, the extra touches like l'occtaine soaps and shampoo didn't go unnoticed. For the money, 5 stars, couldn't be bettered. Breakfast and hotel drinks a little on the pricey side, but they're optional so won't be marked down

"Chic boutique hotel"

4
16/09/2016

The Best Western Up Hotel is very well located and a few minutes from the Eurostar station. The staff are brilliant and friendly. The room and bed was comfortable. The coffee machine in the room was a must... Tres bien.

"Mosquito hell in Lille"

3
13/09/2016

We stayed just the one night in Lille, we had 2 rooms for our family. Although the hotel has four stars on the website, it is only a 2 or at very best 3. The rooms are very small, but are decorated quite quirkily. The L'Occitane products were a welcome luxury touch. The staff were lovely, although the youngster they put on reception was a little bewildered and we noted worked long hours. The bar man was great and delicious cocktails were served. However, our room at the back was a hangout for mosquitos - quite a shock to see them so far up north and the breakfast room in the morning had a swarm of them. It is very close to the train station however this meant it was noisy and lively at night. My tip would be to stay more central and away from the station vicinity.

"The worst experience "

2
11/08/2016

After this hotel I don't believe in the "stars" anymore. The staff is so unprofessional, rooms are so small that you won't be even able to open your smallest luggage, the air conditioners doesn't work or are super noisy , we even had to change the room in the middle of the night, but it was still impossible to fall asleep because of the noise from outside. Unbelievably terrible!

claire B, hotel manager at BEST WESTERN Up Hotel, responded to this review
Dear Yooolka, I thank you to have shared your experience, and I present you our excuses. I am at your entire disposal by phone to exchange about your stay , find together a solution for the futur. Don't hesitate to contact me directly My best regards, Claire BOURLET Hotel manager

"Fantastic Bathroom"

5
06/08/2016

We were staying in Lille for one night before catching a train at Lille Flandres station and chose this hotel as it is close to the station. Great decision. The weather was very hot but the room had two windows and air conditioning. The room was quite compact but had everything needed plus a very comfortable king sized bed. The bathroom had a fantastic shower with good water pressure, easy access and lots of hot water. We didn't manage breakfast but it looked fine. Will be back for a longer stay in the future.

claire B, Directrice at BEST WESTERN Up Hotel, responded to this review
Dear pam-summers1, thank you very much for your share of experience. We hope tio see you soon in a short futur! My Best Regards, Claire BOURLET Hotel manager

"great location"

4
27/07/2016

the room was very clean, modern and definitely a boutique room however no mini bar was in our room not that we were bothered, cleaned daily large bathroom small room great air con, staff were good however do not go for the breakfast its very expensive with poor choice and not enough staff. Great location for the grand square.

claire B, Directrice at BEST WESTERN Up Hotel, responded to this review
Good afternoon Mofamil :-) Thank you very much for your positive experience! Our Breakfast coast 16 euros , and 8 euros for children under 16 years old. At the weekend, you will often find on our web site some rates included breakfast. At the breakfast we select the best for our guests: We work with local farms ("La ferme en ville") who sell us our : Marmelades, butter, cheeses, honey. Our Viennoiseries, pastries, and our breads are producted by our own bakery "silence ça cuit". We prepare our fresh fruits salad each day with season fruits, we serve you a fresh home made orange juice. On the buffet, you will find hot sausages, Ham, Grilled bacon, hot "Provençale" tomatoes, charcuteries, dried fruits, cereals, 10 fruit juices' flavour. Our Yoghurt are "Bio". We thank you again for your stay and hope to see you soon in a short time! Best Regards, Claire BOURLET Hotel manager

"Perfect for the station. Peaceful and friendly"

5
26/07/2016

We stayed on two separate nights and the hotel suited us ideally. It is in easy walking distance from Lille International and Lille Flanders stations. Although breakfast is available it was more than we wished to have, so we had breakfast in a small coffee place nearby enjoying a couple of croissants each. A range of restaurants are nearby. Each room we had, had a large very comfortable bed and was bright an sufficiently spacious. Each bathroom has efficient showers and was not at all cramped. The staff we met were polite helpful and friendly. We would stay there again without hesitation

claire B, Directrice at BEST WESTERN Up Hotel, responded to this review
Good afternoon Belisaurius! Thank you very much for your comment!!! We hope to see you soon in a short time! My best regards, :-) Claire BOURLET

"Looking for home."

5
20/07/2016

Stayed at the hotel while looking for a place to stay in Lille. The staff is very helpful and friendly. Clean rooms and confortable beds and the rooms have A/C. The hotel is located near the train station, bus stops are within a few minutes walk, plenty of restaurants and brasserie near by. The zoo is very close as well. The breakfast is very expensive, not worth the food. Enjoy your stay!!

claire B, Directrice at BEST WESTERN Up Hotel, responded to this review
Dear gusano1, thank you very much for this share of experience.:-) If you have time, come back for Christmas shopping :-) We hope to see you quickly ! :-) Our Best Regards Claire, Amandine, Antoine, Justine, Thomas, Eve, Karna, Lionel, Sandrine, Sabrina, Mélanie, Solange, Kristine.

"Perfect spot just off Main Street "

5
08/07/2016

I stayed in this hotel with family whilst watching the euros 2016. We chose this location as it was located perfectly in the centre but off the Main Street to avoid the crowds. The hotel staff could not do enough for us providing us with an adapter as we forgot ours from the UK and gave us excellent advise on travelling around the city. The room was very spacious and modern and was cleaned each day. Even giving free wifi and a complemented bottle of water each. I would recommend this hotel as it is close to the train station and metro but within a minutes walk from the main shopping and restaurant area.

"Cozy Hotel"

4
25/06/2016

Cozy modern hotel close to Lille Fladers Train Station. Rooms are very comfortable, Break fast has decent spread. It does not have a gym, dissapointing. Wifi speed is good and it is free. Staff is helpful.

"Nice small hotel in very good location!"

4
24/06/2016

We booked two rooms for 1 night stay. There was a soccer game for the Euro 2016! The hotel was in very good location, close to everything. The people working were very nice and helpful. There rooms were in the smaller side and the breakfast was kind of expensive , the only downside.

"Horrendous treatment of Family"

1
21/06/2016

My mum, sister (16) and brother (12) booked this hotel for 3 nights as part of their trip to the euros as my Father, is part of the Republic of Ireland's backroom staff. My mum's card unfortunately was scammed in the UK on route to France, having travelled from Bordeaux today prior to check in time she was met with I'm sorry your room is cancelled as your card is invalid despite having a second card from the same account. So... Today in the midst of the euros your hotel have sent a family down a street to another hotel, not really caring if there was any availability, families beware!!!! If you are going to travel to France during a busy time you don't want the frightening experience my family had to endure there. Coming from a hotel background myself, my guess would be that the hotel overbooked and who paid the most got the room...should I mention my mum had booked a suite or really does that matter all I know is that you've left a family stranded in an unknown city during a booked out time, customer service.... 0, friendliness 0.

"Great location and very clean"

5
14/06/2016

Highly recommend.. Very nice staff, very clean room and very centrally located. would recommend for a couple of days. Small rooms but very well set and well equipped. Close to the train station and therefore some trumps but also close to center of the city..Certainly recommend.

"Great location pleasant staff"

5
04/06/2016

Only a few minutes from the Eurostar, no need for taxi. Lovely staff. We had two rooms, 3 of us travelling. not large but well equipped. didn't like the coffee machine as we drink tea and the water wasn't hot enough. A kettle would have been perfect. very nice bathroom . had a drink in the bar which was handy. safe wouldn't work but Antoine did his best to fix it but not a problem as only around for two nights. Would recommend .

"Weekend away with friends"

5
30/05/2016

The Best Western Up Hotel was situated exactly where we needed it. I was in Lille with three girl friends having a relaxing short trip away from husbands and children. The hotel was very close to the Grand Place and some fantastic restaurants and shops. Reception staff were exemplary and very helpful. Rooms were small however this was not a problem, the decor was amazing and refreshing. The bathroom was perfectly clean and the I'Occitane products were welcomed! We did not have breakfast included and this was actually great as we went our and enjoyed breakfast I the local brasseries. I would recommend this hotel to anyone not worried about space, but wanting a welcoming, friendly and comfortable hotel close to the main squares in Lille.

"Nice little hotel right in center of the city"

4
12/05/2016

Just stayed here at the hotel UP in the center of Lille this week. A very nice and smaller, quaint hotel. Was easy walk from the train station (took Eurostar from London, less than an hour on the train) and the hotel is just a block or so from the main plaza in the city. The rooms are quite nice, very clean, large bathroom, very comfortable bed and a work space and expresso machine in the room. All for a good price as well. Nice lounge, bar and breakfast in the morning. Glad we found this hotel and stayed here on first trip to Lille.

"An amazing chic boutique hotel in the centre of Lille"

5
21/04/2016

I had a comfortable two night stay at the Best Western Up hotel in Lille. All the staff at this hotel go out of their way to make sure you have a comfortable and enjoyable stay at the hotel. The rooms are big with big bathrooms and luxurious toiletries. The breakfast has good variety and the quality of the ingredients is noticeable, do try the fresh orange juice. The WiFi works well, I never experienced any slow downs or connection issues. The Best Western Up really sets a high standard.

"Mixed feelings"

3
16/04/2016

Hotel has a very modern look and feel which I really enjoy a lot. Our room, on the 4th floor facing the street side (same view as from the entrance) was very small. There was barely any space for our suitcase and the 'closet' was small too. Bed was extremely comfortable and there were plugs on both sides of the bed and just above the 'desk' that was in the room. When travelling, I am always searching for plugs and often find them in the most inconvenient places ever. Bathroom was really great. It had a rain shower head and a hand held one. The room had a Nespresso machine and came with coffee pods. The cups however were not so clean.

"Friendly welcome and value for money"

4
30/03/2016

The hotel is well placed for the Lille Flandres and Lille Europe stations. As is common with hotels near stations some of the nearby streets can feel a little seedy but we had no problems. It was a short walk to the old centre of Lille. The room was comfortable, though a little on the small side, and it would have benefitted from more shelf space. It was well cleaned and prepared each day. The 2 for 1 offer on breakfast available on our first day was good value but we ate out at a local cafe the remaining days as we did not expect to eat 16 Euros worth of breakfast each. The staff, especially Armandine, were very friendly and gave us a lot of help.

claire B, Hotel Manager at BEST WESTERN Up Hotel, responded to this review
Dear Peter F, thank you very much with sharing your good experience in our hotel. We hope to see you in a short time...We are all waiting for you !:-) Our best Regards, Claire, Amandine, Maya, Antoine, Lionel, Sabrina, Melinda, Nadège, Sandrine, Francesca et Valentin! :-)

"clean and confortable"

5
17/12/2015

Nice quiet hotel very conveniently located closed by the train stations, stores and the Grand Place. Nespresso machines in the room with welcome water. L'occitane products. Goodies when you arrive. Pleasant helpful and caring staff.

"Brilliant Hotel, brilliant location"

5
15/12/2015

Second visit to Lille but first to Hotel Up. What a wonderful hotel to stay in, the staff were very attentive and everywhere was spotlessly clean. Our bed was so comfortable. Centrally based for the shops, bars and wonderful architecture. I would definitely recommend this hotel to friends and family and hope it won't be too long before we revisit!

"Excellent hotel for a city break with a couple of minor issues"

4
14/12/2015

We stayed at the hotel Up for two nights, overall an enjoyable stay. Location wise it is just a few mins walk from the centre and the stations. The reception staff were friendly and helpful. The room was compact but clean and modern, perfect for a couple of days but I would think for much longer. The room was very warm and had no kettle and the takeaway opposite did get noisy at times, but those are the only minor grumbles. A good hotel for a weekend away in a central location, definitely would consider staying there again.

"Christmas market visit!"

5
04/12/2015

Lovely little hotel near shops & market. Lots of bars & restaurants within walking distance too. Lille has lots of interesting architecture. Bed is so comfortable didn't want to get up! Shower facilities good too -love the verbena shampoo! Had great cocktails made in the bar in the evening! Breakfast spread really tasty and has a good selection. Staff are very friendly and attentive. Parking is in a secure car park a few streets away. Only downside is that there are a few immigrants hanging around in the street during the day who make a nuisance of themselves. All in all a very enjoyable visit and would come back again.

"Place to stay if you need to be close to the train"

4
01/12/2015

Very comfortable hotel that has all you need. Rooms a little small but that's to be expected in Europe. Perfect for a night when catching an early train. Very clean and cosy beds and a 5 minute walk to the centre of the old town. Would stay there again.

"Very central to everything"

5
30/11/2015

We Arrived on Saturday,before the time stated,they told us the room would be ready in 10 mins,this was around 12.the room was lovely,very comfy beds,loved our room. always lots of hot water,asked for iron and ironing board with in mins they brought it up.staff were very helpful and friendly.i just loved it,the location was ideal.it was a very quiet hotel,no noise from outside.would highly recommend it,if i was to come to Lille i would defo stay here again,could not fault it.

"Would come again"

4
24/11/2015

The hotel was easy to find from Eurostar and lovely and close to the Grand Place. All of the hotel was clean and in good order and nothing was too much trouble for the staff, all spoke English and were really helpful. We didn't eat in the hotel only because there was so much choice out and about.

claire B, Directrice at BEST WESTERN Up Hotel, responded to this review
Dear ZAK K, thank you very much for your share of experience. We are waiting for you in a short time!!!! My best regards :-) Claire BOURLET Hotel Manager

"Perfect little hotel in heart of lille"

5
17/11/2015

Lovely little hotel. Great location for city centre, yet quiet enough to not feel like you are in the hustle and bustle of the city. Staff friendly and helpful. Good choice of Buffet Breakfast. Booked room for 4 for 3 girls and whilst compact was still plenty big enough (king size bed and double sofa bed). Lovely big bathroom. Modern style and all mod cons. Would definitely recommend - good value.

claire B, Directrice at BEST WESTERN Up Hotel, responded to this review
Dear Vicky B :-) thank you very much for your confidence and your share of experience!! See you in a short time in Lille!! :-) best regards, Claire BOURLET Hotel manager

"Excellent and reasonable hotel in Lille centre"

5
11/10/2015

We stayed here as a family of 5 for one night. I booked two rooms and they put a third bed in one room. My husband and I had a beautiful contemporary room, very spacious, with an excellent bathroom and large shower. Rooms have coffee pod machines and everything was of good quality. The children's room was very similar but was a little cramped with the third - but as we were only staying for one night this was not a problem. The location is within easy walking distance to the centre and plenty of overnight street parking.

"UP there with the (5) Stars!"

5
01/10/2015

This boutique type hotel has it all, up there with some five star hotels. From the friendliness, and accommodation to a guest's wishes, to the sumptuous and varied fresh breakfast menu this hotel rates in service as better than a lot of "luxury" hotels. Value for money is therefore very, very good. As to the room amenities these are well designed rooms both utilitarian and luxurious at this price level. Albeit not large spaces rooms to shower rooms to toilets are free flowing and doubles can accommodate three people with the use of a sofa bed. All furnishings and lighting were stylish and modern without being "extra trendy". Bath amenities are a luxurious touch of Occitane too. All-in-all a great find only a minute from Lille Flandres Station and 5/6 minutes from Lille Europe. Plenty of cafes and bistros in the immediate vicinity. Stayed in a 3rd floor rear-facing room.

"Good first impression"

2
26/09/2015

At first a good impression. Modern, friendly staff and good location. How ever. The room I had was for 3 persons (302) well if you stay there with 3 persons you will break your neck. I was alone so it was fine. Smoke detector was coverd bij showercap bij previous guest our housekeeping. A big big no go. Room looks recently renoveted, should have done better isolation. I can hear every step of my upstair neighbour every flush and every shower. Over the 5 days the did not replace the towels 2 times. The bed is ,for my personal taste, to soft. As well there was a dent in the bed flip the matress once in a while. Missed a minibar in the room. Parking is around the corner and good.

claire B, Directrice at BEST WESTERN Up Hotel, responded to this review
Dear Marten H, first I thank you for your share of experience in our establishment. We take care with the amount of problems you met, and I really sorry us about it. I tried to call you in order to exchange together about it. Don't hesitate to call me back directly or send an e mail. Hope to hear you, My best regards, Claire BOURLET HOTEL MANAGER

"Excellent choice"

5
23/09/2015

This is a very fine hotel located near the train stations and in downtown Lille. Excellent staff, always attentive and useful. Modern installations and very clean. We only stayed one night and it was a good sleep.

"Good hotel for a short stay in Lille"

3
17/09/2015

I stayed in Lille due to work visit in France. Location is great, perfect when u need to catch early train next morning or late dinner. Tidy and clean. Receptionists were very pleasant and happy to help. Good WiFi connection. They do charge 16 euros for breakfast (a bit too steep) & in my opinion a bit too much for a night's stay, as hotel itself even though it is nice offers nothing special. So we did not have breakfast :) I am giving it 3 stars simply because of too high room rates, otherwise would have been 4

"Service is good but room is not clean"

3
01/09/2015

Staff are nice, responsive and helpful. Just the room is really unexpectedly dusty, and unfortunately I have allergy to dust. Also the floor is too thin I can hear people of the upper floor walking around in the morning, not so good if you want some more sleep. But again, staff are good there.

"Great location, top class staff, spotless accommodation"

5
11/08/2015

We stayed for 2 nights. The hotel is within a few minutes walk of the centre of the city and about 15 minutes from the 2 mainline stations. Yet it is very quiet and peaceful. The rooms have excellent air-conditioning, fast wi-fi although you need a separate code for each piece of kit you use. Hospitality items are Occitane and the shower rooms a good size. Breakfast was particularly good, buffet style. The staff were brilliant.

"Good for city trip"

3
07/08/2015

Decent room, decent breakfast, decent price, good location for a short citytrip to the beautiful city of lille. Walking distance from the big mall and the historic centre. Also easy connection with public transport.

"Nice and clean"

4
19/07/2015

Very nice and clean hotel, good WiFi in the room, good bed, modern and clean bathroom. Parking in nearby parking garage Opera for 14€ for 24 hours. If there is something to nag about then it would be the tv - only 1 english speaking Channel. But hey, i am not nagging.

"Excellent one night stay in Lille"

5
14/06/2015

We stayed one night at the Best Western Up. The location is very practical. The room was spotlessly clean. The lighting and design of the room were quite sophisticated. The bathroom is large and well conceived. The staff were extremely friendly and diligent, both at check in late at night and during breakfast on Sunday morning. The breakfast is good, though on the expensive side at 15 €. However you will get everything you would expect from a good class English breakfast. The croissants were specially delicious. I would definitely recommend this hotel.

claire B, Directrice at BEST WESTERN Up Hotel, responded to this review
Dear Herve L, my team and i thank you very much for your comment. We are waiting for you in a short time! :-) my best regards, Claire BOURLET Hotel manager

"Close to the rail stations in Lille"

3
01/06/2015

This little hotel is situated five minutes walk from Lille Europe rail station in a relatively quiet 'place' and is convenient for Lille centre. Five floors up and two rooms wide it deserves its name - but it does have a lift - and the upstairs rooms are very quiet. New(ish) bathroom with shower worked well, and the room itself was comfortable and a good bed, not sure what the red lighting panel on the ceiling was for, but hey, for a night or two a good little pied a terre. Not sure I would stay for longer, vieux Lille is where the tourist interest lies and it's a tidy step away, as is the famous Lille Museum and Art Gallery Breakfast was good, as was the service. Would definitely suit a business traveller en route, or a short leisure trip to Lille - no evening meals though, you have to go out.

claire B, directrice at BEST WESTERN Up Hotel, responded to this review
dear Guest, thank you for you share of experience. We offer a room service and snack meal 24h/24 , the menu is in the room and at the bar. My team is at your entire disposal to propose you the selection. We hope to see you in a short time at the BestWestern up Hotel, My best regards, Claire BOURLET manager

"our thoughts"

4
16/03/2015

Friendly and efficient hotel personnel. Hotel was well situated and clean; however, the heating system was not efficient. View from the window was not very attractive - a brick wall - but then not many people stay in a hotel to look out of the window all day!!

"Convenient hotel"

4
24/02/2015

Very close by the 2 main railway stations; some 10mins walk from Lille Europe(Eurostar) and 2-3 mins from Lille Flandres.Also a short walk to the town centre where there are numerous restaurants, bars etc.Breakfast expensive but the Monop shop is round the corner for sandwiches, croissants etc at a fraction of the price.Also wine and beer etc, Staff very friendly and helpful;location looks rather seedy but the rooms etc are very modern as well as the interior. Well recommended.

"Great Stay"

5
09/12/2014

Lovely hotel, great location, friendly, exceptional service! The staff go the extra mile to make your stay special. If you want a quiet location, but close to the main square, this the place to stay. The Hotel has been recently refurbished. Rooms are of a good size and are very comfortable.

claire B, Directrice at BEST WESTERN Up Hotel, responded to this review
Dear Florian! Thank you very much for your post! :-) Our guest' satisfaction is our priority :-) I inform you also that we have some car park places on disposal in the parking "Le Palais Lillois de l'Automobile" at 1 minute's a walk from the hotel. It cost about the same price that the Vinci park Opera. We have a limited number of places, and those are on booking . Thank you again for your comment and have a nice Christmas! :-) Claire BOURLET Manager

"modern, central, clean and friendly"

5
11/11/2014

My favourite hotel in Lille. Located between the train station and the city center - 5 minutes walking distance for both directions. Friendly and very supportive english speaking staff. All rooms have a modern design, are clean and quiet. The parking situation is not ideal, but manageable by using the public parking at Lille opera (5 minutes walking distance).

claire B, Directrice at BEST WESTERN Up Hotel, responded to this review
Dear Florian :-) thank you very much for your comment here :-) It always a pleasure for me and my team to satisfy our guests.:-) I inform you that we have car park places on disposal at 16 euros for 24h , on booking, at the Palais Lillois de l'Automobile, 1 minute's a walk. I stay at your entire disposal and wish you a merry Christmas Claire BOURLET Directrice