SureStay Plus Hotel by Best Western Lexington,  Lexington

3.5/5  - based on 937 guest reviews.
2241 Elkhorn Road, 40505-4839, Lexington, United States - See map
+1 859 293 2202



Your room

> Room 1

1 adult


Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 937 traveler reviews
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The SureStay Plus Hotel by Best Western Lexington, located in Lexington, Kentucky offers a comfortable, at-home experience with free Wi-Fi, a complementary hot breakfast every morning, and a caring staff that will know your name. All rooms have a refrigerator and microwave, as well as a flat screen TV with HBO® free of charge. We are just minutes away from Hamburg Pavilion with plenty of shopping and restaurants close by.

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 937 guest reviews
Business Business 126
Couples Couples 179
Family Family 446
Friends getaway Friends getaway 88
Solo travel Solo travel 75
Sleep Quality
SureStay Plus Hotel by Best Western Lexington,Lexington
  • 3
    « Good price but... »

    This was our first (and probably last) stay at SureStay, We are BW Rewards members and normally stay at BW, but his was a last minute deal. the room was clean, but painted badly, especially the trim work on the baseboards and ceiling, splattered paint on the floor and end tables, dried nail polish (?) on the desk, water stains on the bathroom ceiling, exposed pipe in the shower faucet, the toilet was not seated properly (it rocked backward and forward) and the beds were comfortable but extremely squeaky, every time you. We were awakened at 6:30 am by loud banging (that continued until about 9:30 am) that turned out to be the exit door saying shut every time a guest left.

    « Just need some sleep »

    Arrived around midnight and after checking in was a little put off by having to pay a $100.00 deposit because of paying cash. The check in clerk was nice and friendly. They gave us a ground floor room which was handicap room. The room was extremely clean as well as smelled pleasant. The beds were a little worn, but worth the stay. If in the area again I will probably stay again.

    « And I haven't even had breakfast yet! »

    I've never heard such noisy beds! I'm sitting in the room on the bed and every time I move the bed squeaks... really loud.. I can't imagine turning over at night and not waking up.... and the other bed is just the same... I'm sure the adjoining thinks they know what we're doing in here... and we're not!! We also don't have a printed sheet with the TV channels... we like specific channels and don't want to search for our shows through the TV schedule. OK, that's picky! I'm actually going to wait until tomorrow to post this as I'd love to find a positive comment! I can't get into the"Could You Say a Little More About It" section... seems strange... but I will say that we always stay at Best Westerns. And I can't remember the last time we gave such a poor review. I know there have just been changes made with the hotel ownership, so maybe the bugs will get worked out. I sure hope so. OK, it's morning... the beds were comfortable to sleep in. They just need to lose the squeaks. Breakfast was just OK. No decaf coffee, no skim milk, eggs sausage, biscuits and gravy ( I didn't have), cereals, breads, yogurt, watered down orange juice...

    « Good hotel but... »

    This hotel is a great value hotel. Nice big clean rooms. Room service could have been better- never refreshing the in room coffee supply etc. Probably the worst was knocking on the door at 8am each morning trying to get in to clean. What hotel expects people to be out of the room by then? The front desk staff was great.

    « Bad bed, slow drains »

    I will not stay at this chain again. The price was the only appealing thing about this hotel. As it is, the hotel which felt a lot cheaper than the price. I expected poor quality linens, pillows, towels, but the bed was terrible. The drains were so slow that even a quick shower left me standing in water that partly covered my feet - yuck. The room wasn't precisely dirty, but it sure wasn't sparkling clean either. Breakfast was predictably 2nd rate. I was glad to leave.

    « Absolute Nightmare! Management is Horrendous »

    After being approached by several police officers while waiting on my husband to bring the key card out to the car I was asked for my identification and my purpose for being at this hotel. The police officers then proceeded to tell me that this hotel has a high traffic area for narcotic deals. After thinking about this and realizing I do not want to stay at a property that is this run down and this full of criminal and narcotic activity I asked for a refund. Management proceeded to Yell at me and refuse to give me their name and contact information of anyone that is above her and told me that she is the general manager of this property and that she does not have to give me any information because she runs the hotel and whatever she says is basically the law for her and her property. She then called the police on me because I was not happy about not getting a refund in which I had to wait almost an hour and police officers explaining to them the situation. They went inside and the only thing this property would offer me was $100 refund on a deposit and would not even comp me another night at another property or refund my room. This is the most horrible business That I have ever dealt with in the hotel industry. Do not ever stay at a best Western and most definitely do not stay at this best Western on Elkorn Drive in Lexington because apparently it is overrun in criminal and narcotic drug activity and the property owners will steal your money

    « What a stay.. really a SureStay! »

    Loved my stay at SureStay Plus by Best Western overall. Friendly desk clark greeted us with a smile, and helped us at the front desk. She helped us upon directions to our room, and made sure she could help us in every way possible. As we entered the room, they were very spacious, clean, and comfortable. It had many amenities that were very useful during the stay. It felt like home away from home. Next morning, we went to get breakfast, and the breakfast lady helped us get our breakfast. They had delicious hot breakfast, and many other options, including healthy breakfast. The hotel was located in a nice location, just down I-75, with many restaurants, and other places nearby. The environment was very peaceful and calm. We were ready to check out, and were dropping the key at the front desk when the desk clark lady asked us about our stay, and made sure we didn't have any problem. Next time when I come to Lexington, I will surely stay in SureStay because of the amazing experience this time!

    « Good Deal - A Bit Rough »

    For slightly more money ($20 more or so per night) you can have a much more enjoyable experience. The room smelled of cigarattes and the booking receipt specified a smoking room - even though multiple signs asserted that this was a 100% non-smoking hotel. My guess is it used to have smoking rooms before it changed hands, which is normal. Bedspread, couches, carpet, etc had cigarette burns. Bathroom was clean, hot water didn't last very long. The biggest problem I had was with the breakfast - at the exact minute of breakfast closure the door to the breakfast area was closed with my wife still inside! I had to ask to be let in to get back to my food and her as well. I don't know the logic behind this, because most hotels just start to remove the food at closing time.

    « A weekend get away. »

    See the sign SureStayPlus from interstate, got closer and realize it was by Bestwestern, was very happy to know there was still a Bestwestern in Lexington, upon check in the lady working the front desk was very nice and greeted us with a smile, she ask how she could help us, we ask a couple of question about the hotel, one question was about the internet and cable since we seen the trucks outside, she explain they were doing an upgrade, please to hear that, she gave us a very good rate, told us about the hot breakfast, the spa, even though it seemed she was the only one at the front desk, she had other employees asking her questions while checking us in, she answered there questions and still was able to continue checking us in still having her attention on us as well as whatever was going on around her, you could tell she was the manager, but her name tag did say so maybe she wasn't but should have been. Gave us directions to our room and said she would be here til 7pm if she could be any help. We got to the room, very nice and clean and spacious room, loved the pillows. The next morning came down for breakfast and it was everything this young lady said it would be, however it would have been better if the lady doing breakfast was slamming doors or cabinets or complaining about what seemed to be about a guest that done something in breakfast that morning she was telling other guest about it, then someone got some milk and it splashed all over the counter she then said you could have put the milk in a cup instead of right on the cereal, don't know if guest got embarrass or what but left there cereal and left, she then said why do people have to make a mess, We came down the next morning for breakfast again and as my wife is getting coffee we hear the lady telling another person about nothing being ready when she came in this morning and she was tired of doing other employees work, my wife looked at me and said can't listen to this again Cracker Barrel just across the street. We proceed to check out and the same lady that checked us in was there it seemed like she was there all weekend, she ask how are stay was I told her it was great but could have done without the entertainment in the breakfast room the last two mornings, she said if we didn't like what was on tv we could have ask to change the channel, I laughed and said it wasn't the tv. She smiled and apologize, great place to stay, but you might want to take your breakfast to your room.

    « You Get What You Pay For.. »

    I have mixed feelings about this hotel, but most of them are negative. Upon check-in, I was greeted by a friendly desk clerk. She was very kind and helpful, despite the fact that she had 3 guests checking in and a call on hold. She briefly explained how to get to my room, which was nice. They have multiple entrances and they are clearly labeled, which is helpful. I was a bit skeptical of the hotel at first. Its appearance is a bit rough, especially the lobby, caught somewhere between modern and kitschy. There's a strange bright blue all over in the lobby and hallways, which makes the place look a bit cheap, in my opinion. Once I got to my room, I was pleasantly surprised. The rooms are very spacious and the beds are comfortable, especially the pillows. My room had a fridge and a microwave, as well as a mounted TV, which I loved. It made it very comfortable to lay back and watch TV. The bathroom is quite roomy as well, more than a lot of hotels. The bathroom space (not quality) felt more like a Hilton or something of that tier. Quality of everything in the room left a bit to be desired, but it's reasonable considering the room price, which I tried to keep in mind through the negative experiences. Lots of utility rooms were left open, which made the hotel seem very disorganized and dirty. The bed, though comfortable, was very creaky and felt a bit unstable when you moved around on it. The walls are very thin - I could hear people talking at normal conversation level as they walked through the hallway past my door. Speaking of my door: every time I tried to open it, it took at least 4 attempts. The door handle broke off if I didn't rotate it downward and then up, and even then, most of the time, it would come off before I opened the door enough to get through. At first it wasn't a big deal, but especially when I was checking out and had my luggage, it was horrible. My hands were full and the door issue just made it a nightmare to even leave. The breakfast lady was nice, and breakfast was about standard for Best Western properties, but the attendant kept complaining about her boss, how long she had been there, and how much money she makes to do her job. As far as location, the hotel is located very conveniently off of the highway and it's in a small off-road right near other hotels, a McDonald's, a Waffle House, a gas station, and a few other places. I'm going to assume mine is one of the few rooms with an issue as inconvenient as the door, but the overall quality of the hotel still leaves a lot to be desired. But hey, the average room rate is only $60.

  • 1
    « Worst Best Western Ever!! »

    My husband stopped through for a night on the way to VA. I thought it would be a nice peaceful night at the Best Western. We checked in and the staff was friendly. We requested a first floor room because my husband is still in a lot of pain from surgery on his back. We brought our bags in and that is when the nightmare began. I settled him in with ice on his back bit couldn't help but notice all the holes in the comforter. I went to the bathroom and noticed something that looked like tomato paste splattered all of the bathroom door. I called the front desk who offered to move us. Not happening now. My husband is in pain. She sent someone up to wipe down the bathroom door. And left. I pointed out what looked like spit all down the dresser and he said it was because this used to be a Howard Johnson two weeks ago. Does that mean you can't clean the room??? I booked thru the Best Western site. I should have booked through Trip Advisor.. Wouldn't have ended up here!! My husband and I couldn't sleep all night. Walls were so thin and the noise was horrible!! Stay away.


Getting to the hotel ...

All directions
·From: Interstate 75. Exit 110, towards Lexington, turn at Speedway. The SureStay Plus Hotel by Best Western Lexington is just ahead.