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Best Western Hotel Les Roches Noires, Les Sables-D'Olonne

4.0/5  - basé sur 655 notations.
12 Promenade Clemenceau, 85100, Les Sables-d'olonne, France - See map

The Best Western Les Roches Noires faces the beach and is located in Les Sables d'Olonne. The wonderful light through the bay windows on this comfortable hotel's terraces is refreshing. Our hotel features a patio tea room and bar. The Best Western Les Roches Noires guest rooms are equipped with cable television with Canal Plus, telephone with data ports, am/fm alarm clock radio and air-conditioning. Enjoy your stay.

Best Western

Hotel Les Roches Noires

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Hotel advantages

Guest reviews

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Certificate of Excellence 2018
GreenLeader Silver
 
based on 652 guest reviews
NOTE ISSUED
Excellent
238
Very Good
327
Average
65
Poor
14
Terrible
8
REFER TO NOTICE
Business Business
60
Couples Couples
413
Family Family
96
Friends getaway Friends getaway
20
Solo travel Solo travel
28
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Appalling "

1
24/02/2018

Arrived from Asia, was meant to stay the night for my partner's birthday for a night in a sea facing room. Arrived and was given a room that stunk of cigarettes and was unbearable to be in. Went to the reception to alert the staff and was greeted with a completely indifferent staff member who told us the hotel was fully booked and that the room was the last and nothing could be done apart from changing the sheets and a anti smoke machine. Ridiculous as of course the room had been impregnated with the smoke since a good while. When refusing to accept this solution and asking for a full refund, was told that that was not going to be possible and the manager was not there. I demanded that the manager be made aware immediately. By phone the member of staff while speaking with the manager, reiterated the solution that was on offer yet that we had refused it and inadvertently offended us in front of or very presence saying the client was not interested and end of. We called another hotel and as it happens it turns out that we were the second couple to complain and leave to go to the other hotel. The member of staff in learning this denied it. Again, rendering the situation absolutely ridiculous where customer service certainly is not on the priority list of this establishment. We are appalled and left fuming having to find another place to stay last minute without the promise of a full reimbursement. Never seen anything like this. A disgrace to the Best Western franchise. As a world wide traveler and journalist, I am surprised staff can be so inconsiderate in today's day and age.

"Nice place, nice view, very nice service !"

5
14/09/2017

If you want to have a very pleasant stay waking up in front of the sea, having breakfast in front of the sea, this is the place to be. Forget your car and walk all along the beach to the nice harbor with a coffee break in front of the sea. Our room with see view was perfect. All the friendly team is at your service. I will be back !

"What a view!"

5
26/01/2017

Chose this hotel for its location on the waterfront and on looking at the photo's of the various rooms, we chose the corner room on the first floor as the hotel advised that it was the best room if available. The wrap around balcony was perfect for our two dogs and the views were simply spectacular. The staff could not have been more friendly or helpful and the breakfast was excellent as well with everything you could possibly want. My husband and i will certainly be staying again as soon as time permits! I wholeheartedly recommend this hotel.

"Great breakfast, brilliant staff"

4
31/10/2016

Best continental breakfast ever, especially the fruit salad "tower". Very friendly and helpful staff. Room was fine although small with limited lighting control. This was a business trip but for a holiday the location is exceptional - on the seafront - and a short walk from the centre of town and shops and restaurants.

"Blissful Location."

5
15/10/2016

For tired travellers this hotel is bliss. We walked in off the street and were welcomed with the offer of several rooms of varying prices. We chose the one with a balcony overlooking the water: and what a good choice it was. We could virtually spit into the water. So lovely to sit on the balcony watching the surfers and people promenading. Also good to watch the sun set. The next day it rained and the staff were helpful in what to do. That afternoon we lay on the sumptuous bed and looked out the window at the wild water. There were numerous cafes along the street ... our only problem was which cafe to choose. Free parking was available in nearbye streets. Loved this hotel. The price was so reasonable for the quality.

"Excellent hotel"

5
18/09/2016

The room was comfortable, large, and airy,stylish and modern. The staff couldn't have been more helpful. The hotel is in an excellent location overlooking the beach, the breakfast was very good with stunning views out to sea. Parking is tricky, arrive early or late and take your chances with the free but busy unlimited in street parking local to the hotel

"Nice atmosphere"

4
02/09/2016

A very small room and nothing flash but the location is fantastic, right across from a beautiful beach and promenade. The airconditioner didn't work but the staff were very friendly and we enjoyed the breakfast (both the food and the view).

"Great room"

4
01/09/2016

We had room 101, which is 1 of 3 rooms on the first floor with a balcony overlooking the beach. It is also the largest of the three. The room is very nicely appointed and looks brandnew. Big bed, coffeemaker. The room did not have a fridge, and no safety deposit box. The wifi connection is extremely poor, you need to walk to reception to have a decent connection, or ask for a room closer to the lobby. Service is very good, we asked for snd received a sewing kit and icecubes. Cross the street and you are on the beach. Lots of restaurants within walking distance. No parking at the hotel, but we found a spot a few streets away.

"Great location"

4
26/08/2016

As this hotel is sitting right on the sea front, the view from the sea view rooms is wonderful. The bright, modern and airy rooms are very clean and comfortable. There was a good selection of high quality, local breakfast foods in a bright room with another amazing sea view. The staff were welcoming and helpful.

"Delightful"

4
24/04/2016

A very pleasant hotel with charming and very helpful staff. We had booked early in the year and requested a sea view room on the 3rd floor away from the lift. We were given room 301 which was perfect. Views stunning, and with the blinds closed at night very little outside noise. Breakfasts was of a good standard. The only negative is the lack of on site parking and a lounge to relax in.

"Beautiful experience"

5
28/09/2015

We got the chance to have a room with a view on the Ocean. The room was very clean, the service was perfect with a friendly and helpfull day/night shift. Great possibility to have your breakfast in the room. We highly recomand this hotel.

"Stay in Hotel Les Roches Noir, Les Sables D'Olonne, August 2015"

5
16/09/2015

No complaints at all about hotel. Excellent breakfasts, cleanliness fine, no mini bar but room had a fridge. Staff as helpful as we required. Parking is a problem at peak season. For most of our stay, we parked a 5 minute walk away. Not a great problem for us, but could be for some people. Would go back to resort and hotel.

"Fabulous Views"

4
03/09/2015

We arrived in Sable d'Olonne without having booked accommodation last September - I have only just realised that I did not review. This was the 2nd hotel we walked into - we asked to see the room available and were shown a room on the top floor overlooking the ocean with a small balcony. It was clean and a good size. The view over the ocean and promenade was fabulous! We did not eat in the hotel, choosing instead to walk down the prom to eat at one of the pavement cafes. There is also a Carrefour neaby where we bought a picnic . I would definitely return to Les Sables and this hotel again.

"Directly on the ocean"

5
10/11/2014

I stay at le roche noire for just one night. The room was nicely refurbish and even if small it offers more than I expected: coffee and tee in the room and a bottel of water. Breakfast was ready before opening time and with a lot of good food, including fresh cackes and croissants!

"Pleasant Surprise"

4
04/11/2014

We arrived in Les Sables-D'Olonne with no hotel reservations. We searched hotel options on our GPS and decided to head to the Best Western. It is at the end of the strip but over looks the water. It is a small hotel but well appointed. We were able to get 3 rooms which were very clean and comfortable. No bells or whistles but very nice just the same. The girls at the front desk were very helpful and friendly. Breakfast in the morning was great - Fresh and plentiful and the staff were very nice. Everything was in walking distance, even though this hotel was at the end of the strip, it was no problem getting anywhere. The waves on the ocean were good and the kids tried surfing for the first time (there is a rental place right outside the hotel). There are plenty of cafe's to eat at and the walk along the boardwalk is lovely. We enjoyed it so much, we stayed for a second night with no problem. We were not there during peak season so it was nice to have some flexibility with availability. I would recommend this hotel for sure. Clean rooms, nice staff and a good location can't be beat.

"Happy Stay"

4
30/06/2014

The hotel was centrally located and the room was spacious and clean. Wi-Fi was available but the reception was poor in the room and non existent for my kindle whilst on the balcony. The balcony itself has a fantastic view of the sea and the beach but was a bit small. Parking was great for us as we were lucky to get a parking space just outside the hotel where we parked for the full 6 days. We did not go down for breakfast but made our own coffee in the room and the staff supplied us with fresh milk every morning at no extra charge. Air con was very good and was certainly needed. The staff were very helpful.

"Good location if a bit quiet."

3
26/05/2014

A bit of an enigma really, exactly a mile from the hustle and bustle of the bars and restaurants of the port, but still on the prom with sea views and in season all the surrounding bars and restaurants will be open, but in the third week in May they weren't! Perhaps more for those that like peace and quiet in their hotel and and a nice stroll before and after dinner. The rooms were spacious, well furnished and clean, as was the bathroom, but with one caveat:sitting on the loo with the loo roll holder under your right armpit is disconcerting! All the staff were excellent and dealt with everything (and we had some problems, though not of the hotel's making) quietly and efficiently. There is off road parking just round the corner but with a 1.8 metre height restriction.

"Still touring - another one night stop"

4
07/08/2013

This hotel was right in the centre of the resort, a beautiful spot. Our room was ok, no seaview, but there was air conditioning which was good. Room clean and bathroom fine. Staff very helpful and directed us to parking just a couple of minutes from the hotel, which was a great bonus in such a busy resort. Enjoyed our stay, and will return.