The Best Western City Hotel Leiden is located in Leiden's city of discovery, and lies in the heart of this historical city, within walking distance of many shopping streets and museums, including Museum de Lakenhal, where masterpieces by Rembrandt, Jan Steen and Lucas van Leyden can be admired. The Best Western City Hotel Leiden combines traditional and contemporary influences and offers you a pleasant stay. The hotel is located in three monumental historic buildings that were fully renovated. Our 3 Star hotel offers 39 rooms, which are spread over four floors. Each hotel room is decorated in a different style. The rooms are comfortable and feature modern furnishings, a double or twin bed, a safe, telephone, television and radio, as well as a bathroom with shower and toilet. Our Junior Suites are spacious and have a cozy sitting area. Leiden has a rich history and is known for its beautiful canals, historic buildings and culture. The city is also called the City of Knowledge, as it is famous for its science and research. The University of Leiden is the oldest university in Holland, it was founded in 1575. Leiden is also called the 'City of Discovery'. It is the place where Rembrandt was born and learned to paint, where Doctor Boerhaave taught, and where the first Dutch tulips were brought into blossom, about four hundred years ago. Leiden is a wonderful city to explore for leisure travelers, but business guests are also very welcome at our hotel. It has very convenient conference facilities, such as a multifunctional conference room with all amenities. Our staff will be happy to answer all your questions regarding meetings and conferences.
Due to COVID-19 I'd to cancel a reservation done for 17 people and I've been told that the deposit (€1,335.00) done in December 2019 is lost and can't be refunded. In the meantime, cancellation policy for USA, Canada and Carribean is as follow : "Guests with existing reservations for any future travel date may cancel with 24 hours' notice for a full refund" ???? So, If you have an hotel reservation to do in Leiden, I strongly recommend that you choose another hotel if you don't want to have to pay ... FOR NOTHING !!
Great place in the center of Leiden. Really enjoy the hotel room and I would recommend it to others. A pleasant addition would be some more power outlets although this was not a big problem. Thank you Best Western for this awesome stay.
The room's set-up is a bit too crowded, but it's still quite comfortable. Everything's clean. You have to be careful and keep the bathroom's door closed when you shower since the steam could activate the fire alarm inside the room, but that's basically the only thing to "worry" about.
After having stayed in boutique hotels that charged less, this was a bit of a come-down. It had a small room and very basic and minimalistic. On the plus side it had a coffee maker in the room. On the down side, the lighting was awful. One lamp had no way of being plugged in and the overhead light needed a bulb. The desk couldn't help until the following day, which by then was too late!
I have to write this. Friendly staffs, nice location, and well prepared breakfast! These are good points. The amenities are poor (even i cannot find the tissues...) and the hotel room itself reminds me the motels on the highway exit in the 80's though. I almost paid usd 600 for 3 day including tax and breakfast but it makes me feel to leave Beautiful city Leiden as soon as my business ends.
This hotel is in a great location in the beautiful town of Leiden. The rooms are fairly basic. If you want fancy, go elsewhere. Some of the rooms are on the small side. I stayed with a group, and I knew my room mate - just as well because the room was VERY “cosy”. I was impressed by the comfort of the bed and the high quality linen & towels. The room also has tv, safe & kettle with tea and coffee. The bathroom was large and clean. Shower gel and soap is provided. Breakfast is excellent- great choice, nicely presented. There is also free coffee in the foyer which is really nice. Check in & check out were fast and friendly. I would not hesitate to stay here again.
I stayed here for a week as part of a group of women. Nice hotel in quaint location, Central to station,shopping and eating. Comfy beds, clean room, very nice and friendly staff and a good breakfast buffet made it a great stay for all of us. Nice touch with free coffee and biscuits in the lobby and lovely Dutch sweets at the front desk.
With typically small rooms like all Dutch hotels, the Best Western City Hotel gives excellent value with exceptionally helpful front desk staff! Every room has a smartphone loaded with maps and a guide to local attractions that guests are welcome to use at no cost. The phone also makes local calls and international calls to select countries! It would have been really useful if I had stayed more than a day but it was very handy in any event. The bed was very comfortable, the shower had lots of hot water and good pressure. My only complaint was the usb oitlets didn't work and the kettle boiled water only once...it wouldn't stay on for the second cup of tea I wanted
We stayed in a comfort room for just one night and everything within was perfectly comfortable and adequate for us as a couple. Sighted in a good position for a conveniently walkable city I would recommend this hotel in what is a very pleasant (not that big) university city. The breakfast is an additional charge that we passed on as we had eaten a large meal the night before so we cannot comment .
The hotel is nice, my room was spacious and clean, but the furniture was maybe a bit old and the bed wasn't so good because the mattres was kind of unstable. The staff is very friendly and the owner is a very nice person. Since I couldn't have breakfast, leaving very early in the morning, they prepared me a breakfast box every morning with a lot of food in it, to bring it with me. The hotel has no gym, unfortunately. Also no parking, and in the area wasn't so easy to find a parking lot. But there is a good public parking not so far, with free shuttle from 6 am until late night at a reasonable price. So that's not a big issue. The location of this hotel is excellent, close to the city center and in an area full of restaurant, bars etc. Great if you want to visit Leiden or the surroundings, since also the train station is not far.
Friendly staff sure but the overall experience is disappointing. The hotel is desperately in need of an upgrade, in every respect. And definitely not suitable for business people, not at all. Would not stay there again, sorry to say. Building has the potential though. So why not make the necessary investments?
I'have been here for few days. The rooms were very clean. Breakfast was very really good and specially the staff has always been kind and always ready to help me for any problem I had. The position is also great: 15 minutes walking from the station and 5 minutes walking from the city center.
If you are staying in Leiden this is the best place to stay. It is in the heart of the city and is easy walking all over. If you get lost just look for the spire from the church across the street.Our room was very nice and spacious.The Travel Buddy in the room was great.I was able to call internationally for free.The staff was very friendly and accommodating. Only two negatives.The lighting in the room was not bright enough and an all purpose body wash and shampoo was in the room instead of individual ones.
Great location near the bus/train station and the city center; kind staff; clean and cozy room with kettle and complimentary coffee/tea. A nice dining room with enjoyable street view and a great breakfast with different options for different tastes and dietary choices - I enjoyed the low carb variation. A supermarket nearby. Very good experience and value for money.
Hotel is centrally located but what looks like a calm street proves to be be quite busy at nights with lorries manoeuvring right below the windows facing the street. Room was big but not very clean. Strangely designed bathroom without a lamp in the shower section. Staff was very friendly and breakfast good which together made for a pleasant stay.
BW_CityHotelLeiden, Receptionist at Best Western City Hotel Leiden, responded to this review
Dear Carola, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 0031 71 5130505. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western City Hotel Leiden General Manager Best Western City Hotel Leiden
Stayed for 3 nights at this hotel in Leiden. Only 15 minutes walk from Leiden Central Station. Staff very friendly and helpful. Excellent choices at Breakfast. Very comfortable bed and a free mobile to use to any country and you can also take it out with you to use and for getting information about Leiden and places close by. As we had a very early flight we could not have breakfast on our last morning so they made up two breakfast bags for us to collect on our way out. They were excellent and so much choice.
while watching TV close to midnight, a man who was seriously drunk (could not speak) entered my room and just went to the toilet. I called reception to explain how someone else has a key to my room. Explanation - he said it was you when asked for his name ??? This guy could barely stand, let alone talk!!! and he pissed all over the floor in the bathroom... just an insane experience. luckily I was in the room. the rooms are not very clean, location is good though. however, I'd rather avoid this place. NB - was offered a free breakfast that I did not accept
Stayed one night in a twin room. The beds were both very uncomfortable, whenever I sat on in it sagged in on corner and made moving very difficult. The toilet was unusually high, and so for someone who was short it would have proved difficult. The sound proofing was awful, we could hear everything in the adjacent rooms and from the corridor. However the breakfast was more then adequate, and the location was perfect for what we needed.
A substandard hotel, which looks, feels, smells and is old. If I rate it poor and not terrible, it is only because of its friendly and helpful staff, for the interior hotel of the hotel in truly terrible, with a pervasive mould-kind smell of 'oldness', tiny rooms, cricking doors, small and hard-to-open closets. Breakfast was okay. In many years of traveling throughout Europe, I dare say this is very probably the most substandard hotel I ever stayed in, to the extent that (for the first time ever) I cut my stay short and moved to another place
The hotel is situated in the city center, not far from the railway station. Rooms and bathroom are modern and comfortable. The only negative thing I can think of is that I found nails on the floor of the room. But for the rest I had a perfect stay. The breakfast is fabulous. There is such a large variety of things you can eat. They have thought about everything. It's the best and largest breakfast I have ever seen in a hotel. I would certainly come back when in Leiden. PS: there is an interesting restaurant nearby. It's called Holle Bolle Gijs and you can have a hot meal for 15 euro's or less. I can recommend their spare ribs.
The hotel is in an location for getting around Leiden. The staff were all very friendly and extremely helpful. We had a comfortable room with air conditioning, although some of the others in the group of 45 or so didn't have the same experience and had to make do with fans on what was an extremely hot weekend The included breakfast was excellent with plenty of choice at all times.
Having found this hotel, we always stay here as a base when we visit friends in the Netherlands. The room is spacious and comfortable. The breakfast is great and worth the money The breakfast room is a bit cramped with people, so go down earlier if you can All staff polite and helpful
It has a good location, secure bike storage and the beds were comfy, but that didn't make up for its failings. We had a very narrow twin room that was not only tiny but extremely inconvenient. It might have been OK as a single room. The beds couldn't reach the wall at the head end so one couldn't sit up but almost reached the wall at the other end. There was nowhere convenient to put stuff. The lighting was poor. The shower room was horrid - dim lighting, shower flooded floor, loo only worked on short flush and needed a good clean, extractor didn't work and we were instructed to close the door when showering as the steam would set off the fire alarm! Poor sound proofing - we could hear whenever the next room flushed the loo. Breakfast was dull and there was no coffee machine, just awful coffee in an urn. Glad we were there only one night. But we enjoyed Leiden.
This hotel is within easy walking distance from the railway station with great staff. All the reception, breakfast and cleaning guys were brilliant and this makes for a happy hotel! A special thanks to Natalie on the front desk for sorting out our return boarding passes whilst under extreme pressure, a true professional!!
This hotel is within 15 minutes easy walk from the station and close to all amenities, that a lovely town like Leiden has to offer. The receptionist was extremely helpful in getting my flight boarding pass printed and all the other staff were equally helpful. It is not 5 star but good value location wise and not on the main drag making for a noise free sleep. WiFi was good and a decent breakfast.
This hotel is in great location in the city. Rooms very comfortable and clean. Private bath,large cupboard. The staff VERY friendly and helpful.There was a great roof top outside lounge area. The breakfast was included and it is one of the BEST we have experienced in all our travels for a hotel. Hotel was close to shopping,squares that offered many eating areas. Many canals which gave the area character.
This hotel is in a great location. Close to the old town, and the train station. Lovely breakfast room. Get a table by the window, and you can watch the morning "rush hour." Everyone on their bikes! The rooms have great beds with wonderful quilts. Downsides are that the rooms are very noisy (no soundproofing). You can hear every noise in the hallway, and the bathrooms are tiny, barely room for one!
The hotel is very well located close to to everything. Excellent wifi and nice staff. But the hotel is very very noisy. You can hear everything from other rooms or the street. The room and specifically the bathroom were pretty dark. Lights are too low. The showerhead was fixed. The bed was very bad. Breakfast can take a long time if there are too much people. Orange juice was disgusting. Expected way better considering the price.
10 minutes walking through the city and you will be there. No roaring advert to notice, - just check the address properly, as we missed it on the street. The location is great, 5 minutes to the historical centre of town with lots of jolly people, barges on the water, bars and restaurants. The hotel needs renovations badly as even the entrance door looks like that of a barn, swinging to the sides and not closing properly. The service is OK. The room is small, the furniture is out-dated but the beds and pillows are comfy. The fan in the toilet is ever working and not switchable. The church across the street chimes at night and may be a big nuisance to those who does not sleep soundly. It can awake you in the small hours. There is a fan and a safe in the room; in the toilet only one hook for several towels is to be found. There is a tremendous need for more wall-sockets, as even the electric kettle on the table cannot be switched on. We did not use their router wi-fi. The floors are wooden everywhere, no carpets to kill strange sounds, and the walls are so thin that the sound of the falling water from the neighbours' toilet awakes you any time. The cleaning was daily and good. The breakfast is OK, a bit better that in similar 3 stars hotels, offering sausages, eggs, jams and cheese but will bore you in 3 days through no variety. The meat and chess products are hidden in a small glass refrigerator, which forced people to line up - only one person can manage it at a time - never seen before. You need to pay a city tax additionally by your leave. We will not stay again at this hotel, though the general opinion is rather positive.
Right in the centre of Leiden- a five minute stroll to bars and restaurants around the port area, and a couple of small local bars across the road. Around a 10 minutes walk to the railway station. The hotel itself a little dated; the bedrooms are clean but old fashioned- the bathroom ,however was newly decorated. The breakfast was good with several hot and cold options. We thought the rooms were overpriced by around 30 Euros a night- if we'd had payed 80 a night we'd have marked it as a 4*.
Nice room and good breakfast included with the room. On street parking and 13.50 euros per day. When I tried to get change for parking the hotel could not help me and told me to go to the florist next door. The meter would not take my credit card to pay. Walking distance to port and train station.
Very nice and charming hotel with an perfect location in the old city ! The staff was very professional and we had a great and delicious breakfast! Room simple but comfortable. I will definitely come back on my next business trip in Leiden.
A really nice hotel in the centre of Leiden with very friendly staff. Mu husband and I love to explore a city and the location of the hotel was perfect for this. Located in the centre of the city but not in the busy part of it. All the major museum are within a few minutes walking as well as the concert hall. We also rented bikes in the hotel to go to the beach. The breakfast is very good and overall good value for your money. I will definitely come back next year.
The City Hotel Leiden is a perfect starting point to enjoy the great - small city Leiden is. Everything is in walking distance. The rooms are convenient and together with an excellent breakfast which is included in the price, most likely the best price/quality deal in Leiden. The staff was very kind and helpfull to find our way around in Leiden. You want to get to know Leiden the City Hotel is your best home base.
The BW Leiden is well-located in the old city of Leiden. All highlights are within walking distance, which is great. Other plus sides are the nice shower in the room, the well-performing wifi, and the friendly staff. The breakfast is quite solid, too. However, the rooms itself are a bit old and outdated and lack some basic properties, e.g. to switch off the light, one has to get out of the bed, walk to the front door, shut off the light and walk back to the bed in the dark. Also, there are no wall outlets next to the bed which is extremely annoying when charging a phone and tablet. Another issue is the noise - although outside noise is no problem, the old building with flimsy walls and ceilings and wooden floors throughout the building make that sleeping in is pretty much impossible. Overall not a bad hotel at all but the rooms needs to be renovated and the noise nuisance should be mitigated.
Situated in the hart of Leiden. Just a 10 minute walk from the central station and a 5 minute walk from the main shopping/dining area. Within walking distance from the historic centre of Leiden. Very friendly staff. A good breakfast. Lots of choices (buffet). Rooms are clean.
Worst hotel ever , outside -6 celcius In the room 14 degrees . Heating does not work enough Jaccusi out of order . Small bathroom , bad smell Rooms old and not up to modern standards . Airco not professional installed And this should be a superior room , what a joke
First of all, this is not a B&B but a classis Best Western hotel. But a good, nice hotel! Only a few minutes on foot to the city centre. Very friendly girl at the reception desk, giving a lot of info about the room, breakfast and parking possibilities. The family room was huge, in fact 2 rooms - 1 twin and 1 double - and a modern bathroom. Everything you could need was again. 2 TV's, a safe, coffee thee maker. Nicely decorated with painted flowers on the white walls. Breakfast was extensive, the classic warm food and a huge cold range of cheese and meats. I would definitely recommend it.
Our room was simple, clean and comfortable. 2 single beds together so we had plenty of room. Cleaned everyday. The breakfast had cooked food and such a large continental selection, the freshest bread and rolls. We did not need lunch when we went out. It is a 10 minute walk from the train and 2 minutes to the main shopping area. It does not do evening meals but does have a bar.
Beautiful hotel deluxe room extremely comfortable shower nice wifi excellent cable tv excellent location excellent breakfast is harty sfaff nice hotel clean hotel has good lift heaps of coffee shops and restaurants in walking distance
Average budget hotel. Location is great in the center of the city. Staff is friendly and helpful. Our room was ok, not very big and bathroom was a bit small Breakfast was good. However it is very difficult to park the car and the hotel does not have parking available..
Our room was cumfy and we did get a good nights sleep and the breakfast was full English, but it is the lacation that makes this a hotel to stay in. The church clock that some have moaned about stopped by ten and did not bong until six the next morning, i liked it actually.
Being a recent participant in a 2-day conference I needed a place to stay in the centre of historic Leiden close to the Pieterskerk. The Best Western City Hotel certainly offers that. I was given a room on the 4th floor with a queen size bed. The mattress was very comfortable. But little has been spent on lighting and furnishings. Tables, wardrobe and floor look like they were part of a firesale. There was no bedside light and the top light only illuminated part of the room. Wifi is free but crippled in speed to a point of being useless. Skype or similar will not work. They seem to have installed a cheap fire alarm system which is triggered by steam from the shower. So there are stern warnings to keep the bathroom door shut to avoid triggering the fire alarm. During my stay, it went off twice so apparently the instruction is not well understood. The room was functional but a long way for being cosy. There was an air-conditioning system on the wall and a portable humidifier in the room, though not clear why I would need the latter. A small kettle and tea/coffee sachets were also provided. A self service continental breakfast was included in my price. There was a good choice of fresh breads, meats and cheese. Expensive compared to other more comfortable B&B's I have recently stayed in other Dutch regional cities.
Hotel was clean, breakfast more than ample, staff helpful and a good location. Be aware if you get a room on the front there is a clock than bongs every hour and every half hour but we got used to it.
Where to start? 1. The internet doesn't work, 2. The bathroom layout is bizarre, including having a mirrored view of the toilet being used from bed, while the door is closed!!! 3. Lots of street noise, 4. Tiny creaky bed, 5. Tiny room in general, 6. Definitely not a budget price Our last experience want as bad as this one was, and the breakfast is quite good, hence the 2 stars instead of 1...i
I am not sure why this is categorised in B&Bs rather than hotels. There were three really excellent points about this hotel. The breakfast was very good for a hotel in this price range. Secondly, it was very nicely furnished with quite original furnishings too. Thirdly, it was very cheap. In addition, the location is nice; it is ideally placed between the centre and the station in a quiet area of town. However, I will highlight three problems. The wifi was a nightmare. It was intermittent at best and we spent a long time trying to access it. That made it difficult to plan our days out and if I were there for work, it would have made life impossible. Secondly, the rooms at the front are noisy. We got used to that by the second night and, of course, it is not the fault of the hotel. If you are used to city living, you will probably be okay. Thirdly, it was rather annoying that, as well as a double room, we booked a room with two singles pushed together which we expected to be able to separate for our two sons and we were given a small double bed (all the double beds seem small). Fortunately, our second son did not come with us as we had expected, so it did not matter. It is, though, a good value hotel, and Leiden is a very good place from which to explore the rest of Holland.
The hotel is located within walking distance of the station. We arrived at half past three. Although the check-in time was at 3 o'clock, it was immediately checked whether a room was free. The room we received was nicely furnished and clean. There was coffee and tea, and everything worked properly. The breakfast was extensive, with lots of choices. Everything was well looked after. The hotel is not far from the city center. There is also an elevator available.
I was initially a bit bemused as the doors on the wardrobe were shaky, no information sheet (hence couldn't use wall safe with confidence) and code for Wi-Fi only found later on my key card folder. Had to reorganise the power lead for it work near the desk (but good it had four slots). There was no light at the narrow desk in the bedroom and the seat in front of it was a bit wrinkled. Bathroom mixed - no light over the mirror - shower without any door, no floor mat, small bath towels, but shower worked okay and the sink was huge and the bed very comfortable. But I liked the location and began to feel less critical. The breakfast was good and the light and spacious room where it was served had a good view of the street to people watch. Boiled and scrambled eggs, cheeses, apples and other fruits, salami, cereals and salad. baked beans, good range of rolls and teas - plus juices. Toaster available and decaf coffee on offer.
Location can't be beat as it's in the middle of the city centre. Room was basic and clean everything in there you need. I understand room is not ready at 11.30AM, but if they could have brought the luggage to the room when it was ready it would be a better stay. Now I had to wake someone up at 2.00AM when we got back from a wedding to get our luggage. That's a hassle for guests you can easily fix.
After a day of cycling we were looking forward to a best western stay. But we were disappointed. Wifi was down, our room safe was broken. Inquiries at the front desk were met with shrugs. Our room was small, but quaintly furnished with large antique furniture. Overall, it was clean and adequate.
the bells across the street from this hotel rang every hour and we could not get any sleep. the receptionist (woman) was unfriendly and the food for breakfast was just ok. i would rather stay in another place next time
We stayed here for two nights whilst we were on our Pearls of Holland cycling tour. Our room was on the top floor overlooking a church, which is an easy landmark to aim for when you are looking for the hotel. Our room was quite old fashioned with a bed that creaked every time one of us moved. The air conditioning had been unplugged when we arrived at the room, so it was very hot as one side of the room is all glass. Breakfast was good. The hotel has a large room through reception, where the bicycles are stored overnight. The hotel is close to the bus station, where we took the bus to Keukenhof for the day. Whilst the room that we stayed in was not great, the staff and the facilities made up for it.
Budget hotel, about 1 km from Leiden Central station. Nearest public transport is 200 m. Hotel offers nice continental breakfast, but no lunch or dinner. Little inconvenient since no good restaurants nearby. Room and bathroom are clean and comfortable. Overall value for money.
Stayed for one night. We had an issue with making the reservation, as Expedia didn't work and the confirmation from the hotel was not out in the system. Receptionist very apologetic and sorted the family room for the two of us, which has two double beds. The shower gets really wet, but there are plenty of towels to deal with it. It is the centre of one of the oldest university cities in Europe, so there is some noise, but too be expected. Breakfast is ok, but I got my Latte in the town centre. There is a lift/elevator. Friendly staff
After reading some of the reviews nearly cancelled glad we ignored them, we found the hotel just as we wanted, clean tidy excellent breakfast very good choice of food,the bed was comfortable and the room size was okay,you don't go to a place like Leiden and stay in the room, if so stay at home. Leiden has plenty of restaurants so a good choice of food outlets also a very good jazz bar worth a visit.
Apart from the good location (being close proximity to the train station and to good shopping), this hotel doesn't have many more positives. It's also close by a big church, whose bells ring on every hour and half hour right through the night. Limited my sleep that's for sure. The bed is poor quality - the matteress is smaller than the base (?!). There is no hairdryer - given the climate (very cold in winter) this is a problem if you wash your hair in the morning before going out - i had to sit and wait for mine to dry. Walls are thin, lots of noise from next door as well as the corridor. Layout of our room was odd, with a big pole right in the middle. Lighting can't be reached from the bed (lighting overall is poor). All things considered I felt it was overpriced, and I would certainly not stay here again.
Room was nice even tough the switch for the light was at the entrance and when in the room, ready to go to be, you have to get up and follow 6 m wall before reaching the bed on the way back. Do not imaging having any light during the night ;-) The night was ok though, even if the church nearby reminds you we are with many Christians in the neighbourhood. Breakfast is ok. Not fantastic, just average. Would love an espresso or capuccino from the beautiful machine in the morning ;-)
If you want to visit the vivid city of Leiden and your looking for an affordable place to stay, Best Western could be an option. However, with tiny but tidy rooms, a defective heating in the bathroom and no commands for the lights in the neighborhood of the bed, you can hardly say that the rooms fit 2016 standards. Breakfast is basic but OK.
Can't beat the location in central Leiden. We could walk or bike everywhere from the hotel. The rooms were small (by US standards, normal size for a 3-star European hotel). Breakfast was fine, many options and good coffee. Free wifi was a nice bonus but very spotty. Staff was pleasant. We chose this hotel because we had a car and it was walking distance-approx 1.5 km- to the parking lot just outside the busy center (parking in Dutch cities can be impossible). This hotel is built inside an old building on a pretty street with great restaurants and nice shops on the same block. We weren't expecting much given our experience with last minute bookings of "3-star" European hotels so frankly it was nicer than expected.
Nice city, very recommended to stay. But hotel is just for bed and breakfast. Bathtub was out of order, WiFi was almost out, hard to find how to tun overall light on. It is nice that students uses the facility for their party, but expect that it will end in the middle of the night and on the morning you'll "smell" the party all over the place. Apart of that - quite good place to stay, especially with tight window decreasing the noise and air conditioning allowing you to stay alive with closed window.
One example which makes the situation clear.the shower leaked into the bedroom due to poor design. This could be easily and cheaply rectified.however it is a longstanding problem they know about it but are not prepared to do anything about it. They do not seem to care, the hotel is full so why should they! Will not be in a hurry to return
pros: free wifi free tea/coffee/hot chocolate owner is nice location good, next to canal lifts cons: not much breakfast options. basic no phones in room no good views no airconditioning basically its ok for a night.
IN SHORT: I would not particularly recommend this hotel -- there are certainly better alternatives in this price range. IN DETAIL: The rooms are fairly small and basic: most of what you need is there, but it's fairly bare-bones, and not nicely decorated in any way: cheap ikea lamps, bed without a headboard, … Very soft beds. The bathroom is nicely redone, but due to the low ceiling and the elevated floor, it feels claustrophobic. On top of that, there is no extractor fan to get rid of the humidity when you shower, and because the shower is very open, most of the bathroom floor is flooded with water after just a few minutes. Not a very pleasant experience, even less so because there is a safety card instructing you not to open the bathroom door after you shower, as the steam might set off the fire alarm! The corridor to get to the room smells moist and has a low ceiling and uneven floors. Breakfast is alright, but nothing special. When I went in at 7.30 on a weekday, the breakfast room was empty without any staff in sight for about 15 minutes, and with many refrigerated items still wrapped in plastic. Pluses are its central location (Lange Mare), the complimentary coffee at the reception, and the excellent wifi connection.
Welcome was friendly. Room was a good size but had a strange selection of mismatched furniture including a huge wardrobe with no hanging rail so my suit had to go on the hat stand. Bed was a bit broken but fairly comfortable. View onto central void was not pretty. Room also smelt strongly of disinfectant. Bathroom small with difficult layout (very little space for toiletries and it flooded when showering). As others have said the local church bell chimes every half an hour and it is LOUD in the room so needed the coffee from the tired breakfast buffet in the morning. As a chain hotel charging these prices I was surprised how poor it was. I would not stop there again.
This hotel has a great location and is picturesque as shown in the photos. The room I had when I stayed was almost like a mini loft apartment with a wooden floor looking out over the rooftops. Two things were disappointing - the breakfast wasn't up to much and the coffee was really weak (I like an espresso based coffee, not a big vat of filter). There is a church nearby and unfortunately the bells weren't silenced at night, which meant that every 1/2hr there was a strike. Some of my colleagues were up all night, I'm a heavy sleeper and even I was awoken a couple of times in the night. Maybe this was a one off??
Stayed at this hotel while visiting my daughter at University. Hotel location 5 minutes from railway station - upteen local restaurants, eateries, coffee houses - spoilt for choice :) Room was clean and facilities all worked - TV, walk-in shower, phone, wifi etc. Staff were very pleasant and helpful. Breakfast was fine for me, which I had each morning. I enjoyes my stay there, and would certainly book again.... 10/10
The interior of the hotel needs a tremendous amount of TLC to bring it up to current day standards for a hotel within this group. A very unattractive lobby. In the room things got worse with the toilet bowl/seat not straight, no curtains of suitable wall height in the shower to prevent water from going all over the bathroom floor, no headboard on the bed to prevent pillows from falling off the bed. A broken glass in one of the double glazed windows. A dining room that was dismal and furniture totally out of character and the "hot" food for breakfast was always under an acceptable temperature. The décor and layout of the restaurant and bar area made no appeals to draw us back for any evening meals or desire to relax over a cocktail or two, it was tacky...... This hotel in in the centre of the city and does nothing to attract a visitor especially as it is supposed to be 3 star rated, except, the front desk staff were very pleasant and helpful. Ideally located for the city, there was no adequate car parking other than meters at 13.20 Euros (£10.34/$ US 15.11) per day. There were two hot tubs on the 4th floor but both were empty and filthy, not at all inviting. Although it wasn't the fault of the hotel, the close church bells ringing out every hour and half hour made sleeping almost impossible, no proper sleep for four nights. Won't be staying there again.
We selected this hotel for five nights in Leiden because of its position in the old town. We upgraded our reservation a few days before arrival and were charged thr full price for the upgraded room, while we were in fact put in a smaller and more uncomfortable room. However, the next day this was put right. We were surprised at the variety of smells and stale air in various parts of the hotel, not least in the reception. The plastic flowers in the restaurant and elsewhere were not counterbalanced by the colourful paintings of flowers in the freshly painted rooms. The breakfast was adequate, but totally unremarkable, and it was difficult in this hotel to imagine the generally high quality of Dutch cheese and flowers. The internet was very slow and not reliable. The best point was that the bedrooms were kept nice and clean. We found that 760 Euros were too much for five nights here.
The hotel is located in a nice area and very close to the shops ! However the bell tower in the area chimes at every hour and the traffic noise is too near! Hence we were left counting the strokes of the bell each hour!!! And so inadequate sleep before a 60 k cycle ride! Very nice and helpful hotel staff
We arrived wet and tired after a long bike trip. The reception staff were amazingly helpful with restaurant reservation, bike storage and also resolving room mix up. The hotel is in a great location but was busy and quite noisy. The room was in need of an update but OK for mid range hotel. Down side - there was a nasty smell of stale smoke in the bathroom, breakfast was very mediocre.
I choose this hotel because close to the railstation and in the center of the Town. Clean, silent, with a good breakfast, in a fantastic position in Leiden. Rooms are little as the bathroom. The hotel is ideal for who doesn't like the car to reach his job.
We spent 5 nights at the hotel. the room was not big but comfortable The bed excelent. Breakfast very good. for a 3 stars hotel it was much more than suficient. The staff at the reception desk , very helpfull The location is very good specially for those who want the museum quarter
This hotel is in a great spot. The staff are helpful and friendly. The rooms are a decent size...of course some bigger than others. Rooms are pretty clean. Breakfast INCLUDED! And it's a great one at that! Can pay upwards of €15 for a similar breakfast at other hotels. Just be aware that an old church is across the street and the bells do ring every hour.
It's a 3-star because there was a pillar right between the single beds. There was also a pillar right in front of our room so guests can accidentally hit their head if they're giving us a visit. There's not much blockage in the bathroom so most likely water will leak out the door. Also, there was a sign saying that the room is fitted with a sensitive alarm so it is requested to have the door closed when showering. This bewildered me. Power points are high up, a little inaccessible if not dangerous for the younger ones. I would like to add that I was satisfied with the breakfast.
We selected thr hotel due to its distance to the central station. Rather an old hotel. The cabling of lights, tv is not designed well. In our room we gave a pillar at the middle of the room. The furniture is old, the matres is larger than the bed. Breakfast is average. Staff is OK.
Very nice and spacious rooms, friendly staff, parking a bit of an issue but with solutions available, but above all very well located hotel to explore the magnificent old city center of Leiden. Den Hague, Amsterdam, Utrecht and Rotterdam are also within short driving distance. Very suitable location for a city trip or for business.
Stayed for two nights on a business trip. Hotel is in the city centre and very close to a number of restaurants. Efficient check in. Room was comfortable, however closet sliding doors do not close easily. Powerful shower, but no shower curtain or door - hence rest of the bathroom floor gets wet. Free wifi, with SSIDs corresponding to each floor. But not all of them had internet access. My room was on the 2nd floor, but the only SSID with internet access was the one on the 4th floor and it kept dropping. Good choice at breakfast which was included in my room rate.
We stayed here for several nights - half work and half holiday. The location of this hotel is its best selling point. It is but a skip and a hop and you are in the middle of the shopping district and it's also not a million miles from the station. The hotel room itself was fine. It's not 5 star luxury and it could be roomier but it was comfortable enough. The beds were a bit too soft and the old cinema chairs weren't that comfy after a while. The wifi signals were good and strong. The breakfast wasn't bad but the restaurant did look a bit 70s. The breakfast selection was good with a mixture of hot and cold dishes. The coffee was a on the weak side for me. We also had dinner here the first night with a couple of colleagues/friends as it was pouring with rain and we didn't fancy walking around looking for somewhere to eat. Dinner was certainly good value but there was no atmosphere there whatsoever. In fact, the waiting staff looked a bit surprised to see 5 customers walked in. But then the food turned out really nice and we had a pleasant evening; they did light a few candles to make is cozy (gezellig!). It's hard to believe, but the hotel has a jacuzzi on the roof. It's also the only designated smoking area. I had a look but didn't try it out. The hotel staff were friendly. We didn't have any problems so cannot say whether they were particularly helpful. One thing to bear in mind - right opposite the hotel is the Marekerk (worth a quick look around inside) and its clock chimes at the hour and half-hour all day and all night...
Very simply the worst hotel I have stayed in a long while. Manageable things: weak breakfast, old and untidy look of the common areas, broken room door handle. Unmanageable: smell of mold, smell of sewage, the overflowing shower due to clogged drain. Would I ever stay here again?: NO
The hotel is tired and for the money not as good value as others we stayed in on our trip, but the staff are really helpful and despite its limitations it was a comfortable stopover. We stored our Bikes in the ballroom/theatre....made it very easy to sort things out
Our final vacation night was spent here because the location was recommended to us...the city was beautiful. The weather was nice too. Spent the day at the markets in town shopping, having delicious meals, and ice cream. Just a short train ride from here to the airport. Enjoyed our visit. Best Western was a great choice for our stay!
Really appreciated being able to leave our bikes secure in one of the hotel's meeting rooms. The rooms and bathrooms felt tired for a Best Western, however the breakfast was excellent and exceeded our expectations. The reception guy was a class act, very efficient and very laid-back. We really enjoyed our stay in Leiden and the hotel was in a great location.
Wherever Life Takes You, Best Western Is There®
Each Best Western® branded hotel is independently owned and operated.