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Hazlewood Castle & Spa, BW Premier Collection Hotel, Leeds

4.0/5  - basé sur 982 notations.
Paradise Lane, LS24 9NJ, Leeds, Great Britain - See map

Set in seventy-seven acres of stunning woodland, Hazlewood Castle & Spa, BW Premier Collection® is steeped in a history of fortified knights dating back to before 1086. With its own Chapel the former monastery and retreat offers 32 tastefully individually designed bedrooms that are each themed after a flower. This relaxing haven which is only 20 minutes from the cities of Leeds and York has ten classical conference and private dining rooms. The Castle also boasts the stunning Vavasour Restaurant with views over our cherry orchard. The Castle is home to The Masterclass cookery events by chef held once a quarter in the hotel kitchens with the chance to hone your cooking skills. Onsite Imagine day spa offers a wide range of treatments and mud serial chamber you can also relax in one of our bell tents in the castle gardens. Live for Today Outdoor activities in the woods offer Quad Biking - Archery - Foraging - Shooting - Laser Tag & Body Zorbing.

BW Premier Collection

Hazlewood Castle & Spa, Hotel

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Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Cocktail lounge
    Cocktail lounge
  • Outdoor parking
    Outdoor parking
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 984 guest reviews
NOTE ISSUED
Excellent
541
Very Good
222
Average
109
Poor
69
Terrible
43
REFER TO NOTICE
Business Business
107
Couples Couples
443
Family Family
204
Friends getaway Friends getaway
133
Solo travel Solo travel
13
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Our Wedding at Hazelwood Castle"

5
13/07/2018

Hi Melissa, thank you for a fabulous day (Thursday 5th July 2018) – everything was perfect from start to finish, but it just went so fast. Thank you for sharing the fabulous photos on your website and facebook with such a lovely message. We really cannot thank you and your staff enough. PS – We shall return for our wedding anniversary as I am missing the most comfiest bed ever……..:) This really was an amazing two days that we stayed at the Castle. We had an intimate wedding with only 25 guests, but every member of staff took their time to give every one of the guests an unforgettable stay. Everyone of our guests commented on how wonderful the Castle and it's staff were. See you soon Hazelwood and Thank you xx Mr and Mrs Elliott

"Disappointing"

2
12/07/2018

My husband and I have just returned from a 2 night stay. We have stayed here previously and loved the hotel. However, this time, we were really disappointed. The bar was closed on both nights, due to a wedding taking place. The only place to eat is the restaurant, we ate there one night and enjoyed it but it is quite pricey.We only wanted a bar snack on our second night but the only choice was room service and so we ended up eating our meal sitting on the bed.As with many hotels when there is a wedding party staying they take priority and other guests are made to feel as if they are in the way. I am sorry to have to write a bad review but in my opinion a lovely hotel has been ruined.

"Lovely tranquill stay"

3
09/07/2018

The hotel is amazing visually and holds a really intimate charm to it. You will appreciate this upon arrival. It truly would be a fantastic venue for a wedding or similar event. The staff are friendly and helpful. The restaurant has lovely food albeit pricey. The rooms are comfortable and the en suite bathrooms are spacious and well equipped - A good shower/bath goes a long way in my books. We visited here during a heatwave in July and the broken fan in the room was not adequate to keep us cool and the second one we requested did little more to support. The heat was rather freakish, but it did impact my opinion of the hotel room. Window wide open and 2x fans going meant a tough night sleep despite how comfy the bed was. It may have been bad luck, but the rooms were boiling compared to other parts of the hotel and I feel some A/C would have made the stay a lot nicer. Other good parts included the views from the hotel, the grounds were beautiful and the interior of the hotel was very grand and made for a lovely visit. In summaru I think it is a perfect place to chill and unwind.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your views following your recent stay, the freakish weather as you point out makes for uncomfortable sleeping, thankfully it is not very often that we have such hot and uncomfortable weather. I am delighted you otherwise enjoyed your visit, and we look forward to welcoming you back in the future. Yours sincerely Andrew Brownridge Hotel Manager

"Imagine Spa Hazlewood Castle"

1
09/07/2018

Really disappointed, had booked the afternoon off work to enjoy a spa treatment with my friend only to get there a find that we weren't booked in. We completely understand that these things happen, but the customer service was appalling. They said they would do the treatment, but it was so obvious that the girl didn't want to do the treatment, we decided not to stay, and won't be returning. Give it a miss.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your review, I am sorry you were disappointed at the Imagine Spa, you have posted to the hotel page, Imagine Spa have their own Trip Advisor Page. In the meantime I will contact Imagine Spa, who i am certain will want to discuss and make amends Yours sincerely Andrew Brownridge Hotel Manager

"Tennis event "

5
06/07/2018

What a fantastic day we had at the Berry's Tennis at Hazelwood Castle commencing with a champagne reception then followed by a delicious 2 course meal and afternoon tea. This was followed by superb Tennis provided by previous grand slam tennis champions. The day was brilliantly staged in the stunning Hazelwood grounds with the impeccable service and attention to detail always delivered by the Hazelwood team. My thanks to the organisers for making this such a day to remember. We have had the pleasure of attending a number of corporate hospitality events but this was one of the most enjoyable we have been to in many ways. A little gem in the north of England. I hope you are able to repeat the event again next year. Congratulations to the Hazelwood team.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review following your attendance at the prestigious Berry's Tennis Classic here at Hazlewood Castle. We are thrilled that the event was so well enjoyed, it was a marvelous event to have staged here, and we are looking forward to the next. Yours sincerely Andrew Brownridge Hotel Manager

"Tennis Event"

5
05/07/2018

This was an excellent day of tennis and fantastic hospitality. The event was well organised with good timings. We had four classic tennis players playing on a grass court in the glorious sunshine. The catering and the drinks were very good. Plenty of champagne and pims. Hazlewood is a lovely venue and worked very well for this event.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review following your attendance at the prestigious Berry's Tennis Classic here at Hazlewood Castle. We are thrilled that the event was so well enjoyed, it was a marvelous event to have staged here, and we are looking forward to the next. Yours sincerely Andrew Brownridge Hotel Manager

"Spectacular Building, very unique!"

3
03/07/2018

I stayed here with my mum at the end of June whilst visiting a few places in the area. First impressions were good, beautiful building and in a stunning location. Car park very confusing, we couldn't get into the guest car park due to an event taking over the front of the hotel, but ample parking elsewhere. The staff we encountered were all very polite but not a great deal of information provided not even breakfast timings and location. Room was small but adequate for a one night stay. I felt some areas needed a little tlc to uphold the 4 star status. Unfortunately on the night we stayed they were hosting a local schools end of year Prom, loud music kept us awake until after midnight which is not ideal when you have a busy day ahead.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your review following your recent stay, I am sorry the event disturbed you. I am delighted you found the team to be polite and friendly. Thank you for your views, we will review to address where we can improve what we offer to our guests Yours sincerely Andrew Brownridge Hotel Manager

"Tennis Exhibition at Hazlewood Castle"

5
02/07/2018

I had the most incredible day at Hazlewood Castle last week. We were treated to superb exhibition of tennis by some of the world's greatest known players. The venue with the castle in the backdrop was quite magical. We were treated throughout the entire day to 5* service from exceptional staff. The chefs at the castle also created an outstanding three course meal. Thank you to the team at Hazlewood for a fantastic day.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review following your attendance at the prestigious Berry's Tennis Classic here at Hazlewood Castle. We are thrilled that the event was so well enjoyed, it was a marvelous event to have staged here, and we are looking forward to the next. Yours sincerely Andrew Brownridge Hotel Manager

"A Beautiful May Wedding"

5
02/07/2018

We had our wedding at Hazlewood Castle in May 2018. We had booked the wedding 2 years ago and every free moment we've spent at the castle enjoying the beautiful grounds and working with such dedicated staff. We had never been to this venue until someone recommended it to us and I'm so glad they did as our wedding was a once in a lifetime experience! The staff were so incredibly, we felt like the only couple to ever get married at Hazlewood; it felt so personal. The attention to detail in every part of the day made us feel so special. I'm so grateful to the team for everything they did for us! So many memories to make in this venue in the future. Thank you!

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review following your recent wedding, we hope to create lasting memories for our special couples that will last forever. The team will be thrilled, I will be sure to share with them. We look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Hotel Manager

"Tennis Event"

5
02/07/2018

A fantastically organised event where even the weather was perfect. Lasting from 2pm till after dinner, we were treated with fine champagne and wines with excellent attentive staff - all set in the beautiful grounds of this historic Castle. Tea was served in traditional way with lovely cakes and sandwiches all beautifully cut. (Cucumber sandwiches included!). The tennis display was just right with top talent such as Henri Leconte, ever the show man and Richard Krajicek (a Wimbledon champion) showing just how good tennis can be along with some other quality players - where fun tennis with a bit of competition was well balanced to entertain and admire. The evening dinner was well prepared and perfect for such an event on a hot summer's day, high quality and well served. As a "Corporate Event" it was very personable and enjoyable and indeed different to other events with a far more intimate feel to proceedings. Highly recommend to all.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review following your attendance at the prestigious Berry's Tennis Classic here at Hazlewood Castle. We are thrilled that the event was so well enjoyed, it was a marvelous event to have staged here, and we are looking forward to the next. Yours sincerely Andrew Brownridge Hotel Manager

"Disappointing "

3
20/06/2018

Booked here for our wedding anniversary as we wanted something a bit special. Beautiful building and grounds but we were left disappointed at the facilities. We didn't book or use the Spa so this isn't a review of that. After checking in we went down to the restaurant bar for a drink and were disappointed with the lack of drinks to choose from. We then went to the main bar in the hotel which had a much better choice of drinks only to be told we couldn't use it as the room it was in was booked for a function. We were told however we could tell a member of staff what we wanted and they would bring it to us, but how do you know what you want if you don't know what drinks are available. We went back to the restaurant bar to ask for a cocktail menu only to be told they didn't do cocktails. Later on we went for the evening meal in the restaurant. The food was really nice,nicely cooked and well presented. We ordered drinks to accompany the meal but for some reason had to wait ages for these to arrive including a bottle of water to go with the meal. It also seemed other people sat nearby experienced the same thing. The waitress in charge was really good and apologised for the delay and took the drinks off the bill,thank you. The other staff just didn't seem to be up to speed and we were asked twice what deserts we wanted after already ordering. We had big expectations for this place but it seemed it wasn't to be. Sorry to say I don't think we will be returning anytime soon.

"Beautiful location"

4
17/06/2018

Stayed here for two nights for a family get together. We had six rooms in total, all were delightfully different and well presented. We stayed in the Tansy suite as i asked for a large bed. It had a very spacious bedroom as well as a separate lounge area and nice views. Some of us were in the castle and others in the courtyard area around a very pleasant fish pond which had tables and chairs to enjoy the sun. The hotel is set in 70 acres of beautiful grounds which we enjoyed exploring. The drive to the hotel from the main road is especially pleasant. The staff at this hotel deserve a mention .They were very welcoming, friendly and eager to help. They are a credit to this hotel. I believe that peoples tastes are different so don't always recommend places to others but i would whole heartedly recommend this to anyone looking for a relaxing break in lovely surroundings. The only slight criticism i would have is the dinner menu. There are lots of mentions of the home produced vegetables that are taken from the garden straight to the plate. However the meals were served with little or no veg and when we asked what types of potatoes we could have, we were told only one was available- Chips.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your review following your recent stay, the team are a credit to the castle, as you say. Guest feedback is always welcome and for review with the team, which we will be eager to do. We look forward to welcoming you back in the future. Yours sincerely Andrew Brownridge Hotel Manager

"UK tripping with my Sweatheart"

5
14/06/2018

This was one of our favorite places on our two week UK holiday outing. Very good location and the hotel and grounds are so nice. Breakfast was very good and the staff very helpful. I highly recommend this hotel.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely appraisal of your recent stay, to become a favorite place for a guest, is truly special. The team will be thrilled to read your nice comments. We look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Hotel Manager

"staying 1 night with nice dining experience"

4
06/06/2018

excellent Chef just like enjoying fine dining food standard but without paying high fee ! very comfortable bed and very quiet environment but if the window of room could be stay opened but with a certain width locked would make me sleep even better huge garden, take a walk before breakfast would bring you a very refreshing starts :)

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review following your recent stay. The team will be delighted you enjoyed your stay. We look forward to welcoming you back in the future. Yours sincerely Andrew Brownridge Hotel Manager

"Anniversary weekend perfect"

5
27/05/2018

Came to Hazlewood Castle on bank holiday weekend. I booked a package spa deal as a treat for my partner. From start to finish it was perfect. We unfortunately arrived late but we were greeted by a lovely receptionist who advised us that there they could work around us and would try and fit everything we had booked in for us. We started our stay with afternoon tea in the castle grounds. The weather was beautiful so we decided to make the most of it outside. Afternoon tea was brought to us by a lovely friendly young woman, Heather who I have to say made our whole experience extra special. Very friendly, knowledgeable about the hotel and nothing was too much trouble. The afternoon tea was beautiful, great selection of cakes and little treats. We walked around the grounds and enjoyed the lovely weather before checking in to our room... Rose! Huge four poster room, phenomenal views from the room, with everything you could possibly need. (Including a fan which we welcomed as the room got really really warm). Dinner again was beautiful. Two great starters, and the mains incredible! (We had steak and the duck) and again the staff in there couldn't do enough for you! Breakfast again lovely with plenty of choice! We stayed May bank holiday- Saturday 26th. I didn't catch the name of the receptionist but I have to give her a mention as she was great our whole stay! Would definitely recommend for a little break.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to review your recent stay. The team will be delighted at your lovely comments. Thank you also for mentioning team members specifically, they will be thrilled, I will be sure to share with them. We look forward to welcoming you back in the future. Yours sincerely Andrew Brownridge Hotel Manager

"Absolutely awful customer service!"

1
26/05/2018

I had recently purchased x2 spa treatments and afternoon tea for my mother and girlfriend for mother's day via a deal through the Groupon app. As we were trying to book a date to use the spa I had purchased we were finding it impossible to contact the spa it's self. I had noted down we had called the spa over 17 times leaving numerous voicemails expressing our desire to book a date leaving all our contact information for them to call us back, It's safe to say we are still waiting on the phone call to be retuned. I have since given up on booking a date for the spa and had a full refund via Groupon who's customer service was extremely helpful unlike the staff at Hazlewood. I mean how hard can it be to answer a phone or return a voicemail, no company is that busy LOL! Time Wasted! Would never recommend! Dreadful customer service!

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your review. I am sorry you have been unable to contact Imagine Spa. Imagine Spa operate independently here at the castle, however we work with them in some circumstances. I will draw their attention to your comments and I am certain they would wish to offer redress. I am sorry you have felt strongly enough to write your review on the hotel page. We take seriously guest comments, where there is an association with the castle. Yours sincerely Andrew Brownridge Hotel Manager

"Fabulous hotel!"

5
26/05/2018

We have just returned from a two night stay at Hazelwood Castle. Luckily the sun was out on our arrival and the castle looking truly stunning! We stayed in the Hibicus suite, it was just lovely and exceeded our expectations. The bed was very comfortable, we could have easily stayed another few days! The castle itself has some beautiful rooms with hidden doors behind bookcases and wooden panels, something you'd expect from an English castle! The restaurant was cosy and the food was lovely. All the staff are lovely and welcoming. After a bad experience at a sister hotel, this visit has well and truly restored our faith in the ashdales hotel chain. We will deffinetly be back and would recommend this hotel time and time again.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review following your recent stay. The team will be delighted at your lovely comments. We look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Hotel Manager

"A WONDERFUL EXPERIENCE-EVERYTHING YOU'D HOPE FOR FROM A CASTLE"

5
23/05/2018

The castle room we had was enormous,tasteful and comfortable.We had an excellent breakfast in the room after a good quality sunday lunch the previous day.All were very good value for money.The acres of land are yours to explore while the grounds around the castle are beautiful(there are plentiful sitting areas with different aspects)Drinks were fairly priced,and all the staff were friendly,helpful and efficient.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review following your recent stay, the team will be thrilled at your comments, I will be sure to share with them. We look forward to your next visit. Yours sincerley Andrew Brownridge Hotel Manager

"Pretty grounds, pleasant staff, good quality food in restaurant."

4
22/05/2018

I visited Hazlewood Castle Hotel as I was in the area on business. The weather was perfect and the setting really lovely as the trees and shrubs were largely in blossom. Having enjoyed a pot of tea on the terrace I decided to eat in the restaurant before my onward journey. It was a surprisingly small eating area but fresh and bright and nicely lit and the staff were friendly and welcoming, and attentive throughout the meal. The menu choices were not extensive but those dishes that were on offer and that I saw delivered to other customers were well presented and attractive. My own meal choice, though not particularly inspiring, was very tasty and despite appearances to the contrary, very filling. I think the costs per course are on the pricey side, especially the dessert menu which at £9 per dish of in truth pretty ordinary desserts is rather excessive. However, it was a nice meal and i enjoyed my visit.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your review, we are delighted to enjoyed your visit, we take guest comments seriously and myself and the team will review your feedback on the dessert selection. We look forward to welcoming you back in the future Yours sincerely Andrew Brownridge Hotel Manager

"average afternoon tea"

5
21/05/2018

having recently visited this venue for an afternoon tea I was disappointed with aspects of it. The setting was superb and the food was of good quality but the service was appalling. Upon arrival there was no one in reception and we had for about ten minutes before someone arrived. When the receptionist appeared we made known that we had arrived for afternoon tea on a pre-booked appointment where we told to have a wander around and when we found somewhere suitable to report back whereupon she would order the tea. We decided to sit outside but all the tables were dirty so we came back indoors. When we got our meal it was placed on the table in front of us and we had to ask if they were going to supply tea which they had obviously forgotten about they went away to get it. We got a small pot of tea and when it ran out I had to go back to the receptionist to ask for a refill. No one checked up on us and this was rather poor. We have had numerous afternoon teas around the area but this was not the best and that was purely down to the poor service or lack of service, would we come back, I doubt it

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your review, I am sorry you were disappointed with the service. We take our guest comments seriously and would urge you to contact me direct to discuss your comments and offer redress. Yours sincerely Andrew Brownridge Hotel Manager

"Non Starter and Poor customenr service"

1
16/05/2018

My daughter made a booking here for the Mum And Me… Spa Day for two package on the 08/03. This booking was made after a three days of my daughter trying to call, leaving messages and attempting to email through. Once she finally got through to the reception she was advised that the email system was down. My daughter eventually made the mother's day booking with a member of the staff and was advised that they were fully booked at the time around mothers day and she could only book for the following month. The booking was then made for 13/04, arrival time 11:45, her payments was taken. She received no confirmation via mail or email . On 09/04 she called to check the booking was going ahead and they confirmed that we would arrive on this day and were due to arrive 11:45AM. We had booked the day off of work to celebrate a late mother's day however she received a call that morning at 9:08 to advised that one of the therapists had broken their arm therefore our booking and all others that day would have to be cancelled and we would have to re-scheduled another day, which would mean taking another day off of work and the possibility that we would have to wait another month for a booking. As we had taken time off from work we decided to make our own alternative arrangements for the same day and therefore decided to call the Spa back to obtain a refund. My daughter called back straight away and she was advised that she would have to wait for a manager to call her the following Monday, as the lady working didn't have the authorisation to do so. My daughter ended up having to email a complaint in the following week as they didn't get in touch and when she did a woman called and just took the refund details but it could take 2 weeks !!!! No formal apology received and still waiting for the refund and now its approx 5 weeks on !!!!!! I am deeply disappointed in the service or lack of that I have received. Not to mention the time taken from work and the disappointment caused to myself and daughter. I cant believe 1 person being off ill means they would close the business and lose £100s of business. Certainly wont be trying there again !

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your review. Imagine Spa operate independently from the castle. However we take seriously your comments given the association the spa and the castle have. I would urge you to contact me direct so that I can facilitate communication with Imagine Spa. Yours sincerely Andrew Brownridge Hotel Manager

"Romantic weekend away"

5
13/05/2018

I cannot recommend this place highly enough, the castle is stunning, the grounds are beautiful, it's not too big and very relaxing. At some points we found ourselves sat in one of the optional lounges, as the only ones in there, enjoying a chilled wine and cold beer it was almost like you had the place to yourselves at times. The weekend we were there, there was a wedding taking place but you never heard a thing. The food in the restaurant is superb and my treatment in the spa was fantastic, I would return here again and again. You are so well looked after you come away completely relaxed.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your wonderful review of your recent stay, we are delighted to have exceeded your expectations, the team will be thrilled to read your lovely comments, I will be sure to share with them. We look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Hotel Manager

"Wonderful experience"

5
09/05/2018

Held a 21st birthday party here for my son and the whole experience was wonderful. Starring with the hotel itself, the building is an authentic castle with an amazing history and set in beautiful grounds. To find our rooms we had to go through a secret doorway behind a fake bookcase that the kids absolutely loved. We started with drinks on the lovely terrace in from of the castle and then dinner in the old library followed by a "digestifs" sat in the deep leather armchairs of the drawing room. All the function rooms are wonderfully traditional and atmospheric making the who occasion very special. Throughout the evening the staff were superb with just that right balance of attentiveness and friendly communication. Bedrooms were fine and very comfortable. A personal favourite of mine was the breakfast the next day that we took outside on the terrace behind the castle on possibly the most wonderful May morning ever.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your wonderful review following your recent stay. We are thrilled that you enjoyed your visit, and that your expectations were exceeded. We look forward to seeing you again very soon Yours sincerely Andrew Brownridge Hotel Manager

"A great location to step out of the rat race"

5
06/05/2018

Myself and my wife spent 2 nights in a suite here as a celebration for our 25th wedding anniversary and she wanted to stay in a castle. The place is steeped in history and you can tell from the moment you arrive, We were blessed with great weather and this showed off the surroundings and the very well. The room was a good size. The meals in the restaurant were hot and well cooked and the staff attentive. Steve deserves a special mention as he was very informative and knowledgeable of the fascinating history of the castle and surrounding area. All in all we really enjoyed our stay and as I say it was a great secluded location to justt step out of the hectic lives we both lead and spend some quality time together.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely comments following your recent stay, Steve will be delighted at your special mention, I will be sure to share with him. We look forward to welcoming you back soon Yours sincerely Andrew Brownridge Hotel manager

"Striking building, but needs improvement"

3
29/04/2018

The setting and buildings are lovely, all very attractive from the outside. The entrance to the hotel is up a flight of stone steps and through a very grand door way. Lots of wooden panelling and grand fireplaces in the public rooms. There are three public lounges around the reception area, but oddly no bar - you order drinks from the receptionist and they are brought to you in whichever lounge you choose. The public rooms are a little tired, but comfortable. The restaurant is in a basement, which you can only access from outside so you must go outside and down some steps. There is a small bar in the restaurant but no indoor seating. We stayed in a suite, which included a sitting room as well spacious bedroom and large bathroom. The furniture was generally a bit tired, although the super king size bed was comfortable. The bathroom was also a bit tired, but had a great shower over a very large bath. Overall the room needed a lick of paint and some fresh furniture and pictures to make it more attractive. I enjoyed my dinner (duck), but my husband was disappointed with his sirloin steak which was very tough and sinewy (he questioned whether it actually was sirloin) and apparently frozen chips (described as hand cut on the menu). We did not complain at the time, but neither were we asked at any point whether everything was ok with the food. The service and standard of food did not reflect the high menu prices, although our meal was included in a DBB rate. The spa is in one of the courtyard buildings and is a separate business from the hotel. We had a 30minute massage each, which was very good. Overall, as others have said, it seems the hotel relies on its photogenic wedding venue qualities and public rooms, rather than attention to detail for hotel guests.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your views on your recent stay, we welcome feedback from our guests, so it enables us to further improve our products and services. Please be assured we only serve the highest quality meats and can assure that the steak on the menu is sirloin. We do hope despite your comments you will consider Hazlewood Castle in the future. Yours sincerely Andrew Brownridge Hotel Manager

"Tired hotel"

1
28/04/2018

Don't know where to start really,How this is rated as a 5* hotel is beyond me,The entrance hall furniture is grubby,I wouldn't have sat on the chairs.We had afternoon tea,it consists of 3slices of bread for 2 people ! To many cakes and nothing savoury,at £32 I thought it was poor,tried to get a drink at bar,no one there,had to ask at reception,The bedroom was large but the heating wasn't working so they had put an oil radiator in,which wasn't adequate,All the fixtures and fittings are very tired,it all needs a total makeover,dirty grout in shower,cracked tiles on bathroom floor,cobwebs,very old uncomfortable beds,Evening meal average,breakfast nice but served on ice cold plates!The setting and grounds are beautiful,it seems to me its run on a shoe string and only does well due to the amount of weddings it holds.Would I go back? Never.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for sharing your views following your recent stay. I do hope you made us aware during your stay at your disappointments, it is at this point we are best able to rectify guest concerns. We are sorry you felt dissatisfied with the castle, we welcome guest views, it enables us to review what we do and look to improve. Yours sincerely Andrew Brownridge Hotel Manager

"EXCELLENT WEDDING VENUE"

5
26/04/2018

The wedding breakfast & evening reception for our daughter's wedding on 14 April was held at Hazelwood Castle. What a great day we had! The facilities, food and customer service were 1st Class. Everyone we encountered was polite,cheerful, friendly and professional and nothing was too much trouble. A special mention to Jenny who led the team on the day. Our Co-ordinator in the months leading up to the big day was Kelly and she could not have been more helpful. She carefully planned and liaised with us and we had full confidence in her and she delivered a delightful day. Quite a few of our quests stayed at the castle and we had in excess of 20 rooms and all commented very favourably on the accommodation and Sunday breakfast. A big thank you to all at Hazelwood for contributing so much to a very special day.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review following your daughters wedding, we are thrilled at your lovely comments, I will be sure to share with the team. Thank you for a special mention of team members, they will be delighted you thought to mention them. We look forward to welcoming you back in the future. Yours sincerely Andrew Brownridge Hotel Manager

"One night stay in the castle with dinner and spa"

4
26/04/2018

The grounds of the castle are beautiful and it definitely does not feel like you are 25 mins from Leeds. When we arrived we had a tour of the castle by a male member of staff who was super informative and told us loads of history about the hotel and the grounds. After this we had an activity on, then were allowed to check in early which we really appreciated. The bed in our room was massive and very comfortable which was great and the room was always warm! The spa was a great place to relax. My boyfriend and I had the mud treatment. A hot tub would be a great addition to the spa. We then relaxed in the room for the rest of the afternoon before heading to the restaurant for dinner. The menu is quite limited but the food was delicious. Deceivingly filling portions! There was only one waiter which meant service was a bit slow but he was informative and friendly. The grounds are super peaceful and look lovely in the morning. We did not have breakfast. All round a lovely enjoyable stay. My only wish is that they did room service! I tried to access what I thought the room service bit to be on the website (when you log in with the wifi) but it did not work.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review following your recent stay, the team will be thrilled at your kind comments. I can confirm room service is available to residents, menus are contained in the room compendium. I do hope this was available in your room. Once again thank you for your lovely review Yours sincerely Andrew Brownridge Hotel manager

"Our Wedding on 6th April 2018"

5
24/04/2018

We had our wedding breakfast and evening reception here on 6th April 2018. Our ceremony was held at a local church. Our wedding planner was Kelly who was very thorough with her preparation and on the day Emma oversaw events and attended to our every need. Due to circumstances out of our control our ceremony was slightly delayed and this made us and our guests late arriving to Hazlewood, however they accommodated this and adjusted accordingly minimising the impact. Throughout the day the food and drink were flowing and the quality of the food, especially the wedding breakfast meal was excellent to the point our guests commented how lovely it was. The evening reception buffet was good too. The entertainers on the sax and DJ were first class and they kept the beat going. Overall a great day was had by all and we wouldn't hesitate in recommending Hazlewood Castle for your wedding. Thank you again to all for helping to make our day so special.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your wonderful review following your recent wedding. It is our sincerest hope to create memories that will last a lifetime for our special couples, memories that can be shared with friends old and new. The team will be thrilled at your lovely comments, thank you for your special mention, Kelly and Emma will delighted, I will be sure to share with them. We look forward to seeing you again soon. Yours sincerely Andrew Brownridge Hotel Manager

"Stunning setting "

4
20/04/2018

Very impressive hotel with beautiful views in a very remote location yet only 2 mins from motorway. Only down side was expensive price of food and drinks and lack of service ... pity really ?? had a suite which was nice but bed sheets smelt of smoke.. strange ???? restaurant menu needs expanding too

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your feedback, we continuously review where we can improve our service and menu offering, following guest feedback. We hope you otherwise enjoyed your stay with us and look forward to welcoming you back in the future. Yours sincerely Andrew Brownridge Hotel Manager

"History, lodging and food all in one place. "

5
18/04/2018

Beautiful grounds, historic buildings and church. Great friendly staff and food to go along it's the history. We had vacation plans in Leeds and York and this was the perfect place to stay to immerse ourselves in Old England.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review, the team will be delighted you enjoyed your stay. The history makes the castle an enchanting place to visit, I am thrilled you enjoyed it. We look forward to welcoming you back soon. Yous sincerely Andrew Brownridge Hotel Manager

"Beautiful place "

4
18/04/2018

The building and its surroundings are beautiful, lovely lounge areas with outstanding craftsmanship! The surrounding gardens are amazing. Staff were friendly and helpful and a lovely breakfast in the morning. Very relaxing environment! The only complaint I did have was the heat rising from beneath the floor, on arrival I assumed the heating was on in the room but it was the heat from the pipe work below. With the window open wide from the moment I walked through the door until I left in the morning and sleeping with no covers at all it was still overbearing and guests at breakfast expressed the same.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your review following your recent stay, we are delighted you enjoyed your visit, thank you for your feedback regarding the heating, we will investigate the heating to ensure a more comfortable sleep. Yours sincerely Andrew Brownridge hotel Manager

"Lovely wedding venue"

5
15/04/2018

We stayed here as a wedding guest and loved it. We arranged early access to our room to get changed for the wedding which made the whole process relaxing g and stress free. Our room was Carmelite. It's small but has windows on two sides over looking the Garden and is beautiful. All the facilities were there, nice toiletries, tea facilities, robes, chunky biscuits. The wedding food was excellent. The buffet breakfast choice was excellent but could have been hotter. Lovely weekend.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your wonderful review following your recent stay, we are delighted you enjoyed your visit, the team will be thrilled, I will be sure to share your comments with them. Yours sincerely Andrew Brownridge Hotel Manager

"Weekend break family time"

5
10/04/2018

Well all I can say is wow, we got married at hazel wood in 2015, the staff then are unbelievable nothings too much for them. We stop 2 to 3 times a year with the kids plenty to do loads of walks in the woodland plenty of nature kids enjoy it. The restaurant is amazing never had a bad meal, fantastic service by all... very child friendly they have bike for the kids to ride around cricket etc. The building itself is fantastic with a wealth of history. Overall you will not be disappointed keep up the good work 5***** plus

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review, we are thrilled that you enjoyed your stay with us and we look forward to seeing you again later in the year. Yours sincerely Andrew Brownridge Hotel Manager

"Lovely wedding "

4
08/04/2018

I attended a wedding here on Friday and it was really good! The castle looks amazing when you get down the long drive. Staff were friendly and welcome, they kept our drinks topped up. The wedding flowed well and the food was really nice. The only downside is the downstairs toilets smell really bad of drains/sewerage, we turn just used the upstairs 1s. I didn't stay over night but I was told the rooms were nice but that there was no bar area to sit in, just a restaurant. I would recommend this venue for a wedding or overnight stay.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your review following your recent visit, and thank you for your feedback, we will investigate your comments and address where necessary. I am delighted you enjoyed your time at the castle, and we look forward to welcoming you back in the future. Yours sincerely Andrew Brownridge Hotel manager

"Rewarding"

4
01/04/2018

Having travelled from West Wales the day before through snow,ice and blizzards it was well worth the drive. What a wonderful place.Our room was fab-u-lush darling.Very clean.The team who work there are really lovely,nowt too much trouble. Afternoon tea in a very grand room was lovely.Dinner later was "really good!".Breakfast was really nice too. We would thoroughly advise travellers to overnight in this tranquil ,stylish,calm and well run place.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review. We are delighted you felt it was worth the drive from Wales. The team will be thrilled at your lovely comments, I will be sure to share with them. We look forward to welcoming you back soon. Yours sincerely Andrew Brownridge hotel Manager

"More than 'just a nice place'"

5
28/03/2018

Wonderful place to stay - a bit different, everything done well including great staff, food and rooms. Just off the A1 so easy access Its quiet with wonderful grounds and a very relaxing day/night was spent here. Highly recommended as a hidden gem.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review following your recent stay. I am delighted you enjoyed the castle, the team will be thrilled to read your wonderful comments. Yours sincerely Andrew Brownridge Hotel Manager

"Lovely cosy castle hotel"

5
20/03/2018

Lovely weekend at a lovely castle hotel. We'd booked to stay the weekend when the *Beast from the East* arrived so phoned the hotel to see if we could rearrange our weekend for a fortnight later due to the weather and straight away they said yes, it wasn't a problem even though my booking was a winter promo with no amendments etc and for that I thank them loads. Room was lovely although I did think I was staying in a 4 poster suite, was sure that was what I booked through the Best Western website, but my room was a superior double over in the stable block and it was very nice, cosy and warm so I was happy enough. Staff all very friendly. 3 lounges to relax and have a drink in, all very nice, the Library being my favourite. The food in the restaurant on the evening was excellent, Both meals gorgeous. The restaurant could have done with a little music or something though, but never mind. Breakfast excellent too, thoroughly enjoyed it. We done the castle tour on the morning for an extra £5 per person and I would recommend it, very interesting. Overall excellent hotel and I would love to come back.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review following your recent stay, I am delighted we were able to move your booking to a later date. The team will be thrilled at your lovely comments. We look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Hotel Manager

"Lovely relaxing stay"

5
18/03/2018

The staff were lovely and made us feel right at home from the moment we walked through the door. Our room was perfect for our short stay and we could have stayed in the library with the roaring fire all day!

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review, I am delighted you enjoyed your stay. The team will be thrilled, i will be sure to share with the team. We hope to see you again soon. Yours sincerely Andrew Brownridge Hotel Manager

"Spring Wedding!! Wonderful day - lived up to all expectations"

5
17/03/2018

I got married here on 9th March. It is a stunning venue and lived up to all expectations. From the lead up to the wedding Kelly helped with all of the details and clarified any requests we had which made it a lot less stressful.On the day itself Jenny and Kayleigh were a great help. All of the guests mentioned how efficient and professional the staff were. We were given a time check throughout the day about what we needed to do and where we needed to be which we definitely needed as there is so much going on and so many people to talk too. The sun even appeared after all the snow of recent weeks which was unexpected but made the day even extra special. It will be a day we treasure forever. Every time I think about the day I feel a warm glow and I know our guests feel a similar way. For anyone who is thinking about a wedding venue - hands down we would definitely recommend this one. The staff are amazing and go above and beyond. They work really hard and that comes across. We are looking forward to returning very soon.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review following your recent wedding, the team will be so happy your expectations were exceeded. The girls will be thrilled at your special mention, I will be sure to share with them. We look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Hotel Manager

"Romantic getaway"

4
17/03/2018

My boyfriend and I have just returned home from a night at Hazelwood Castle Hotel and we really enjoyed it. Our room was lovely, clean and warm, and had a good powerful shower. We ate in the restaurant where the food was lovely, I'd recommend the sticky toffee pudding for dessert. The restaurant is a little small, so don't be surprised if you can hear the table next to you's conversation. Breakfast is also served in the restaurant and you have a selection of pastries, cereal and hot items to choose from. We opted for the cooked breakfast which was very tasty. At night you can get drinks from the hotel bar to drink in any of the three or four reception rooms, which include a warm snuggly library, an oak panelled room, and a gorgeous entrance room with black and white floor and decorative walls. Although there isn't someone manning the bar at all times, you just need to speak to reception and they will get someone to come and serve you. The only thing I would change would be to make it clearer where to park when the resident car park is full. The sun had just set when we arrived and we didn't realise we could park in the non-resident car park. Overall though I would recommend a visit here.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your review, we are delighted you enjoyed your stay with us, I will be sure to share with the team. We are proud of the castle and are thrilled you enjoyed it. We look forward to welcoming you back soon. Yours sincerely Andrew Brownridge hotel Manager

"TOTALLY AMAZING!!"

5
16/03/2018

My partner and I have just returned from an overnight stay at Hazelwood Castle..... this has been totally amazing from start to finish. On arrival we were very pleasantly greeted in reception and then shown into the library as we had booked an Afternoon Tea ... the room was very welcoming and with a roaring log fire we soon began to feel very comfortable . The Afternoon Tea soon arrived with a selection of sandwiches, a variety of small cakes and to finish off a beautiful warm scone with lashings of clotted cream and strawberry preserve. Oh and not forgetting the Prosecco....it was Just Delicious!! Our hotel room was in keeping with the castle it was beautiful and with a 4 poster bed we were delighted. We ate in the restaurant in the evening and had the most amazing 3 course meal...I would certainly recommend and will definately be visiting again...the restaurant really is lovely. we were looked after by Kayleigh who was very sweet and made us feel very special. The staff at Hazelwood looked after us very well Emma and Danielle made us feel very welcome. I would certainly recommend this hotel and will certainly be returning. Many thanks to all.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review following your recent stay, the team will be delighted your expectations were exceeded. The girls will be thrilled at your special mention, I will be sure to share with them. We look forward to your next visit. Yours sincerely Andrew Brownridge Hotel Manager

"Fun day"

4
14/03/2018

My sister and i visited the spa yesterday with a groupon deal. We had the mud treatment and afternoon tea. The spa experience was so much fun we havent laughed that much in ages! Despite a few issues with running behind with appointments and a broken shower the lovely Sophie still made sure our visit was fabulous. She was so attentive and gave us a complimentary glass of prosecco which went down a treat! Sophie was clearly rushed off her feet bless her but never for one second did she wavour from being professional and attentive throughout. She really is amazing at her job. After our spa experience we went for afternoon tea seated in a cosy room with great big comfy sofas. Very nice and enjoyable. Equally the staff that attended too us there were wonderful! A beautiful place made all the better by amazing staff.

"Mother's Day Disappointment "

2
11/03/2018

Took my mother on 9th March for a Spa treatment and afternoon tea. Absolutely stunning venue, so well kept, fascinating features and staff were so polite. Lady on reception, a credit to the team, didn't get her name. Actual treatments were perfect in the spa, but lots of improvements needed in the presentation and facilities. Maybe a better reviewed spa should be visited my management, to show you how things could be better? Staff again, fantastic and ever professional. Afternoon tea was a complete disaster. First we were sent to the restaurant and the gentleman just said 'I think you'd be better seated upstairs' No explanation, the restaurant had plenty of space! So I said 'sorry?' And he just repeated the same words and led us to a room past reception. It felt as though we weren't 'allowed' in the restaurant? Very strange. After telling them we are vegetarian, they brought ham sandwiches to the table. When I reiterated we were vegetarian, they apologised and brought a new set. Literally 3 thin slices of a cucumber sandwich and 3 thin slices of egg mayonnaise. Shocking given the cost! It was advertised as 'Chefs Selection of sandwiches.' Was this seriously supposed to be that?? I had to ask them about it again and with that, they did send salmon sandwiches after, but this took a LONG time. Staff did apologise for the delay. But I'm very certain if they were served this, they would find it scraping the barrel in terms of standards. (We also had a small breakfast before the Spa, had to ask for small things like butter for my toast and salt/pepper. 4 slices of toast, 2 eggs and 4 mushrooms plus 2 coffees cost £16! I don't mind the cost at all but standards need to reflect this!) Personally, I would have expected management to have offered us something to appease us. Nothing. Think there was a wedding starting, maybe this is what impacted the service. I wouldn't return again given the cost and standard of afternoon tea.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your review, please accept my apologies for your disappointment with your afternoon tea, and after taking this up with team members. I am most disappointed in this not being resolved on the day you came. Thank you for your generous comments about individual team members, i will be sure to share with them We genuinely care about our guests and visitors, and would very much like to invite you to return as my guest for afternoon tea, please contact me direct to discuss further. You can email the hotel direct if this is easier for you. Yours sincerely Andrew Brownridge Hotel Manager

"The perfect wedding benuey"

5
09/03/2018

What a fabulous venue with beautiful rooms and excellent staff. Kelly the wedding organiser is excellent at her job, our every need was taken care of by the staff. She put me at ease at every stage of the planning. We had the most wonderful day, Emma and Jenny and the rest of the staff were lovely. Every meal we had there from the afternoon tea, evening meal, breakfast and wedding party was excellent, the guests were blown away with the lamb shank we received each. Nothing was too much trouble, Kelly even arranged for two of my guests who dont eat lamb to have chicken. We had 10 children with us and they also were well catered for with their chicken dippers and jelly dessert. The bridal suite ‘jasmine' was huge and easily fitted our 5 bridesmaids, hairdressers, make up artists in. We just felt so comfortable. The wedding day ran so smooth, we all loved every part of the day and many of my guests can't wait to return. Thank you to all at Hazlewood. See you very soon.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review of your recent wedding. We are delighted your expectations were exceeded. We always hope to create special memories for our couples that will last forever. Kelly, Emma & Jenny will be thrilled at your special mention, Thank you I will be sure to share with them. We look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Hotel manager

"Never visiting again"

2
08/03/2018

Had been before and always had a good service, but at my latest visit decided never to go back again! Visited with my best friend for a spa treatment and afternoon tea. The therapists rushed us in a room, without checking before if we were fine to be in one together. Never checked our names or introduce themselves. We felt during the treatments (back massage) that they were talking between them and laughing, the treatment if you can call it that... ended no more than 18 mins!! It was very poor and I personally can tell as I am a therapist myself. The relaxation room, which is nothing but relaxing, is small, not very warm and the chairs are not comfortable at all. Then took us for afternoon tea, so said ok, lets forget so far and enjoy! But alas took us to a big cold room, without a fire on, dark no lights; I had to use my phone to have some music on and make it a bit more welcoming. After a mix up with what they were bringing us the afternoon tea arrived. Judging from previous times I visited, it gets smaller and smaller with less sweet parts too! Waste of time and definitely waste of our money!

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for you review, I am sorry you were disappointed on your visit to Imagine Spa here at Hazlewood Castle. I certain they would like to make redress, and would urge you to contact them direct. Additionally our afternoon tea has recently been reviewed with additional cakes added. I am sorry this was not to your liking. I do hope you commented at the time, it is at this point we are best able to offer redress. Yours sincerely Andrew Brownridge Hotel Manager

"Wow"

5
05/03/2018

Upon driving up the access road I was immediately blown away! What a tremendous building! Rooms were comfy, spacious and clean and the restaurant was great! Would certainly return to this hotel with my wife and spend a little longer than the one night. Fabulous!

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review, we are delighted you enjoyed your visit so much and look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Hotel Manager

"Serail mud treatment and lunch"

5
02/03/2018

I recently visited the hotel for the serail mud treatment and lunch. The staff were ever so friendly and helpful and the mud treatment is great - would definitely recommend. The lunch was nice too and the castle itself is well kept and in such a pretty setting.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review following your recent visit, the team will be thrilled at your kind comments. I will be sure to share with them. Yours sincerely Andrew Brownridge Hotel Manager

"Really good Hotel/ Lovely grounds"

4
01/03/2018

Stayed in this hotel for one night. The castle rooms were stunning, lovely bathroom very comfortable bed and good restaurant. Set in a picturesque location I enjoyed walking on the grounds, Only slight issue was due to thick castle walls broad band was limited.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review, we are delighted you enjoyed your stay, we are continually looking to improve what we offer and will look into the WiFi outage you mention. We look forward to your next visit. Yours sincerely Andrew Brownridge Hotel Manager

"First castle stay and so worth it "

5
26/02/2018

Me and my girlfriend booked through spa breaks and had a full dinner and drinks included, as well as breakfast and a massage too of your choosing for 30mins. The grounds are lovely and offset from the busy road. Cannot hear any cars and wouldnt know it was there. The food for dinner was fantastic! Ofcourse the menu is expensive but you are have to remember the nearest town is York. The room was a good size and bed comfy. Friendly staff who gave us a tour around and happy to show us where anything was. Would come back definitely! Nice and quiet being one of the only guests

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review of your recent stay, I am delighted you enjoyed your visit to the castle, the team will be thrilled at your feedback, we look forward to welcoming you back soon. Your sincerely Andrew Brownridge Hotel Manager

"Disappointing "

2
26/02/2018

I have given this hotel many favourable reviews and stayed here many many times in the past however this is my second disappointing trip. I am in the Leeds area every six to eight weeks, I have tried other places and now found an alternative hotel I prefer. The trouble is this hotel largely caters to weddings, when I stayed the evening meal was not great. Breakfast a was relatively poor watery buffet. Despite advertising other breakfast options none of them were available due to the wedding that was on. I understand why they have gone after the wedding market and if you are going for a wedding I'm sure you will have a great time. If you are a business traveler I would give it a miss there are better options.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your review following your recent stay, we genuinely care about all our visitors, and welcome feedback from our guests. I am sorry you felt that we did not cater for your needs during your stay. We will review your comments and redress where appropriate the level of service to ensure all our guests are looked after during their stay. Yours sincerely Andrew Brownridge Hotel Manager

"Impressive"

4
25/02/2018

This is quite an impressive hotel but luckily I read previous reviews about the signage. And having read them I actually used street view to work out the route. Unfortunately the last bit is not covered by street view - which is quite understandable. Having driven along a driveway in 'good nick' the last bit is a bit of a farm track without a sign to say ' you are almost here!' We parked up initially to what we thought was 'the front'. It wasn't but we did eventually find the entrance. Staff good and food good too but you have to go outside to get to the restaurant. I am used to doing that at Premier inns but not at hotels of this caliber. Luckily it wasn't raining.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review of your recent stay, I am delighted you enjoyed your visit to the castle, the team will be thrilled at your feedback. We have reviewed the signage at the bottom of the drive and added an additional directional sign, it seems that satnav sends the driver up the farm track, which is not the hotel drive. We look forward to welcoming you back soon. Your sincerely Andrew Brownridge Hotel Manager

"Cosy stay"

5
23/02/2018

We really enjoyed our stay at the castle. Room was beautiful, warm and with a great view. Comfiest bed and had two great nights sleep. The grounds were fantastic and we enjoyed a walk around the woodlands. The history tour was very interesting and definitely worth doing. We would stay again.

"Valentines Treat"

5
19/02/2018

We arrived on a blowy,wet day The castle was lovely and warm and the welcome likewise We bought our dog with us and stayed in the courtyard We had to eat upstairs in the castle due to our dog this wasn't a problem as our meals arrived at the right temperature and were consistently excellent Unfortunately my partner was suffering with his knee and needed to rest so no sightseeing but I very much enjoyed the walks in the woods glimpsing a couple of deer Jill was really kind and helpful and we hope to come to this wonderful hotel in the future All the staff make this hotel a very special place and the history is inspirational

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review of your recent stay, the team will be thrilled to read your kind comments. We look forward to welcoming you back to the castle very soon. Yours sincerely Andrew Brownridge Hotel Manager

"Shabby"

3
18/02/2018

I am currently at the hotel. Fortunately I got a fabulous deal, had I paid the full amount I would have been sorely disappointed. The castle and its grounds are stunning. The room is filthy. I had a shower which wasn't terribly powerful, the bathroom floor got wet so I used a towel to clean it, the towel is now filthy. There is a pair of old socks in one of the bedroom drawers and a bottle top at the side of the bed. I only hope dinner prices to be a better experience

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to review your stay with us, I understand you were writing whilst at the hotel, we would have been very happy to speak with you whilst you were here about your disappointment. I am sorry we were not able to make your stay more comfortable. Yours sincerely Andrew Brownridge Hotel Manager

"Disappointed "

2
06/02/2018

Stayed here for 2 nights mid week. I Was really looking forward to it but I was disappointed. The parking signage is extremely poor. Very unclear when you arrive in the dark where you are going. The reception was helpful and welcoming the room was good. I was most disappointed with the amount of staff on. It was not easy to get a drink upstairs in the bar they had to run up from the restaurant. then they didn't have the wine in either. The wine I requested was not replaced both nights. I thought this was poor for such an hotel. On one occasion there were several people looking for staff in the bar and reception area. Which was disappointing. The receptionist would come in the restaurant while you were eating asking for help upstairs in the bar which left the restaurant short. The experience in the restaurant was then affected. The food was good and chef did adapt to requests. Breakfast good too. Staff tried their best but there was not enough to provide the quality service you would expect here. Spoilt this experience.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your review following your recent stay, I am sorry we did not meet your expectations on this visit. We endeavour to provide adequate staffing for the services in the hotel. We will review where we fell short, to ensure an improved service. Yours sincerely Andrew Brownridge Hotel Manager

"Wedding Celebration"

5
04/02/2018

We have just returned from our Daughter's wedding which was held at Hazlewood Castle. The whole day and every aspect of it was managed in an effective and efficient Manner. A lady called Cayleigh ran a very tight ship and kept everything on time in a very pleasant and supportive manner, she was an absolute star. The food was hot and delicious not easily achievable with a large wedding breakfast party and the serving staff were lovely, polite and quick. The rooms we booked were fantastic clean and very spacious. The Vicar was a scream, yet sincere and made the day even more special. We were lucky to have a choir who made the church service a real winner. The Sax player and Magician were out of this world and added to ambiance of this beautiful historic setting. I would like to thank all staff and providers involved for making this special day magical.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review of your daughters wedding day. I spoke with the happy couple on the morning after, and it was wonderful to hear we exceeded their expectations. Caleigh will be thrilled at your special mention, I will be sure to share with her. We hope to create special memories for our special couples and make the castle a special place to return to. Yours sincerely Andrew Brownridge Hotel Manager

"Disappointing "

2
04/02/2018

We stayed here for a night as we were attending a friend's wedding. We paid £150 for our room what we got was a small unattractive room. The bed was two singles pushed together not particularly comfortable. The shower was poor and would not get hot. The staff were nice that we interacted with throughout our stay. We did expect a little more luxury than we got especially at a castle.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your review, I am sorry you were disappointed with your room. I will attend to the shower you refer to. I do hope assistance was offered at the time of your stay. The team will be thrilled at your positive comment, I spoke with the Bride and Groom on the morning after, and was delighted they had a wonderful special occasion. Yours sincerely Andrew Brownridge Hotel Manager

"Disappointing "

2
03/02/2018

We came for a night on a weekend in December. We also used the spa for a mud serial on the day of arrival. The SPA was basic but we did enjoy the mud experience. The ‘relaxation room' was not relaxing - too many sofas in a small space and drinks that should have been available had all run out. Our room was ok- however the experience was some what ruined by the fact there was a Christmas party taking place meaning we were unable to access a hotel bar (the guest one had been closed as al other guests were part of the Christmas party events and we were unable to access their bar). The surroundings are beautiful and we enjoyed the day prior to the evening as enjoyed a lovely lunch in one of the drawing rooms.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your review, I am sorry you were unable to obtain drinks service. I am very surprised at this, since we offer table service, in addition to the residents bar. I am delighted you otherwise enjoyed your stay with us back in December. Once again thank you for taking the time to review your stay. Yours sincerely Andrew Brownridge Hotel Manager

"Imagine Spa - Aptly Named you Need a Good Imagination"

1
29/01/2018

A wonderful setting but that is where it ends..... My wife was given a voucher for a 3 hour Spa experience which we were very much looking forward to. We enjoy Spa's and have had many treatments both in the UK and abroad. When we arrived at the hotel it took 20 minutes before we could find a member of staff to request some warm drinks. It seemed like no one was in charge of the venue, the staff were very young and inexperienced. Imagine, well yes you have to use your imagination here absolutely because believe it or not this is not a Spa by any stretch of the imagination! In fact, it is a suite of very nice and well appointed rooms with a lounge area, toilets and treatment rooms. There is absolutely nothing else to do in this Spa other that sit on a Chez Lounge and await your treatment, not even a magazine to read. No pool, no steam room, no sauna and no jacuzzi - 3 hours of clock watching! A poor lady who had an appointment before us had to wait 2 hours with nothing else to do and wait until she could receive her treatment. Our treatments were also 30 minutes late. The complimentary tea and coffee required replenishment so we could not even have a drink. On a positive note the treatment (massage) was very good. All the staff had that brow beaten look about them and appeared resigned to hearing customer complaints - one couple were actually having an animated argument with the Spa receptionist who was trying to defend the indefensible - all very unpleasant. If you are looking for a relaxing Spa experience, then sadly, you won't get it at Hazlewood Castle I am afraid. A real shame as it is a beautiful setting.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to review your recent visit to Imagine Spa. The team are mortified that you left with such a poor impression of the Spa. Imagine Spas operate the facility, I am certain they would welcome the opportunity of restoring your faith. They have assured me they have to hand a range of magazines in the relaxation area, with a range of drinks. I apologize on their behalf if these were inadequately replenished. The Spa manager would very much welcome any contact you might agree to make, to discuss this further. Yours sincerely Andrew Brownridge Hotel Manager

"Mid week stay for one evening "

4
27/01/2018

Booked this hotel the night before a wedding at another venue as it was cheaper and looked great. The room was lovely and the grounds were amazing. We ate at the restaurant. Lovely atmosphere, not that big, which felt personal and the food was brilliant. I'm not sure if it was down to it being a Thursday but my only negative was trying to get drinks.... there seemed to be one waiter running around and at one point I couldn't find him for 20 minutes and then had to call night service at 5 in the afternoon as there was no receptionist around either. There was another guest who had been wondering around trying to pay his food bill for ages too. This happened a few times and was frustrating. The same staff member was also serving in the restaurant which was completely separate to where the bar was. However, I'll give them the benefit of doubt that there would have been more people around to serve had it been a weekend. Due to the rest of the stay being great, I'd happily go back.

Hazlewood-Manager, other at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Brad, Thank you for your review of your recent stay with us at Hazlewood Castle. I am delighted to hear that you liked the room and grounds. They really are lovely to explore! I am sorry to hear that you struggled to get drinks in the afternoon. I will address this with the team to rectify. We do hope to see you again in the near future. Yours sincerely, Emma Cockerill

"Quads"

5
26/01/2018

When to hazel wood castle to do the quad bikes and it was great a lot of fun riding around doing balancing on obstacles and everything like, I would come back again it was brilliant, we had a quad driver that is great showing us how to do stuff and he was great laugh couldn't ask for better lad to show us around

Hazlewood-Manager, other at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear James, Thank you for your review for your recent visit to Live For Today to participate in the quad biking, I will be sure to pass your comments on to them, its great to hear you liked your instructor! We hope to see you again soon. Yours sincerely, Emma Cockerill

"Our amazing wedding day"

5
18/01/2018

We had our wedding day here at Hazlewood Castle on 29th December 2017 - it was simply stunning! It was everything we hoped for and more! Each and every member of staff from early planning stages to catering staff on the day went above and beyond to make the day as special as possible for us. Every detail for the wedding itself was perfect and so professional! The food for our wedding breakfast, evening buffet, breakfasts & next days evening meal was fantastic - I would recommend the restaurant to anyone! Our room was lovely - spacious and clean! Thank you to everyone involved Lyndsey & Richard x

Hazlewood-Manager, other at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Lyndsey & Richard, Thank you for a wonderful review and Congratulations! We loved hosting your wedding here at the Castle! We are delighted that it was everything you wanted from your wedding day. Thank you for your comments regarding the staff, I will be sure to share your review with them. We look forward to seeing you at the Castle in the near future! Kind Regards, Emma Cockerill

"Beautiful Location Absolutely Shockingly Bad Service"

2
16/01/2018

Stayed over the Christmas period from Christmas Eve until Boxing Day in the Jasmine Room which on the face of it was very comfy but there where more than a few issues with cleanliness when you got a look round. We bought a package advertised by the Hotel and expected to be treated like a King and Queen especially at the premium price charged £905 for 3 nights. On Boxing Day morning I basically had had enough of the very shoddy service received by staff, we had a list of issues that filled a sheet of paper regarding the service and after breakfast I chose to take it up with a member of staff, who while being very nice and apologetic did promise to pass on our complaints to the manager but it was likely to take a week to get a response. We left the hotel just after breakfast to return home and at check out I was surprised to get money back for cutting our stay short, and we didn't pay for any of our drinks, which wasn't a lot in my view. A couple of days after returning home we received an email from the Hotel Manager offering apologies for the poor service basically blaming the young staff, and offered a free nights stay with evening meal and breakfast as compensation which is an offer I declined. I have written back to the Hotel again detailing my concerns regarding the quality and service of this establishment but have not received any response, one of the big issues being Christmas dinner which at £95 for non residents was outright robbery, I have had better factory canteen meals. I just wish I had read some of the reviews on this site and we probably wouldn't have booked the stay in the first place.We took on board the good reputation of the hotel and didn't even check, it is living on past glories. Unfortunately the beautiful location and building, which is packed with social history cannot overcome the low standards of service we received, basically they spoiled our Christmas of 2017.

"Afternoon tea treat"

5
13/01/2018

Booked for afternoon tea for 5 adults and 3 children. Great service, the staff were very friendly and accommodating. We had three young children in our party, the staff were obliging and they were the children to be children. Consequently we all enjoyed our visit very much. Excellent value for money and the food was well presented and fresh. Would certainly recommend and I will be making a return visit

Hazlewood-Manager, Senior Assistant Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for a lovely 5* review of your recent visit to Hazlewood Castle. We are pleased to hear all the family enjoyed our lovely Afternoon Tea! I will pass on your comments to the restaurant team who will be equally as delighted that you enjoyed your visit. We look forward to seeing you and the family again soon! Yours sincerely, Emma Cockerill

"Delightful place"

5
09/01/2018

This was a enjoyable unexpected afternoon. We were taken there by my brother and his wife for afternoon tea.The setting and ambiance was second to none. The food and presentation was 1st class. Will look forward to another visit when we are in that part of the country.

Hazlewood-Manager, Senior Assistant Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to review your recent visit to Hazlewood Castle with your family. I am delighted to hear that you enjoyed our Afternoon Tea and the setting! We look forward to welcoming you back! Yours sincerely, Emma Cockerill

"Fab two days"

5
07/01/2018

We stayed at hazlewood for two nights in December and had a fantastic time thanks to Andrew who gave us a tour of the castle plus the history of it. We also went to the carol service in the church it was amazing. The rooms could not be faulted and the breakfast was very good, hoping to do it again this year

Hazlewood-Manager, Senior Assistant Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you very much for taking the time to review your recent stay. Andrew will be delighted to hear you enjoyed the history of Hazlewood Castle - there certainly is plenty! We would love for you stay again this year! Yours sincerely, Emma Cockerill

"Surprise Birthday stay"

4
07/01/2018

My husband surprised me with an overnight stay here including 3 course meal and wine. The castle is stunning and the food is delicious. Dinner was amazing! I had the terrine, duck and sticky toffee pudding. The terrine was not quite what I was expecting but that was down to me and not the hotel! The sticky toffee pudding was amazing! My husband had salmon and wasabi crisp, pork and pannacotta. The amount of salmon in his starter suited him fine - it was ‘a huge chunk!' Breakfast was great too! There was a cold buffet selection and then a hot menu. The lady serving us was very friendly and chatty! My husband said he'd read a few reviews and that they seemed to mention the lack of staff in the bar areas. This was the case when we stayed but a quick phone call down to the restaurant and someone came up! The seats by the log burner in the library were popular whilst we stayed. The log burner in the wooden panelled room ( I forget the name) was out of use, which was a shame because it would have been so cosy in there! We stayed in Honeysuckle, which is right at the end of the corridor but it is a gorgeous room with stunning views! There are a few things to bare in mind when staying in a centuries old castle...it's cold! The single glazed windows that add so much character and charm also add lots of draughts! Overall this was a lovely place to stay for a night!

Hazlewood-Manager, Senior Assistant Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to review your birthday surprise stay at Hazlewood Castle. I am pleased to hear you enjoyed the cuisine, the duck is a favourite of mine! The log burners certainly are very popular in the colder months - I am pleased to say the second burner is now in working order! We hope to see you again in the near future. Yours sincerely, Emma Cockerill

"A lovely hideaway"

4
06/01/2018

It's not the easiest place to find and you have to look out for the turn off carefully. It;s worth it when you get there. The staff were great and we were really pleased with our room - the Hazle room. Drive carefully when you leave as the traffic on the main road is mental. We had a lovely sleep and chilled out in the small lounge. We got a great deal with our room and the breakfast is great.

Hazlewood-Manager, Senior Assiatnt Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to review your recent stay with us at Hazlewood Castle. I will be pleased to share your comments with the team. We hope to see you again soon. Yours sincerely, Emma Cockerill

"Great value"

4
06/01/2018

Stopped over on way to Scotland post Christmas......had a suite in the courtyard, which was nice as arrived Boxing Day, so nice to sit on sofa watching a good sized TV, home from home, with addition of TV In bedroom. Dined in restaurant, food was very nice and great value as much to our surprise the £198 rate for the room included dinner. Negative was the service, it may have been Christmas and I appreciate the staff should also get time off, but if you are offering hospitality then you need to have trained staff. We arrived at reception 12.30, early, we didn't expect our room to be ready, we went into the lounge and ordered lunch, the young receptionist said she would let us know when our room was ready, check in was 2. At 3.15 no one had been to tell us our room was ready, we had to go and ask how long it would be, in fact it was ready, but no one had bothered to tell us. Dinner Service from the kitchen was quick, but menu looked like it was set up for ease of service, I would expect head chef was not present, however meal was good. My other half was served his soup, Which wasn't very hot, but eventually we had to ask for a spoon as the waiter who we eventually found out was in charge in the absence of the restaurant manager, just plonked the soup down and walked away, not bothering to provide a spoon. Tables where diners had left were not cleared and when staff did clear they were not able to carry more than two plates....my biggest gripe is that not one waiter used a waiters cloth and I even witnessed fingers not on the rims but actually on the surface of the food presentation surface, absolute hospitality no, no....at breakfast there was but one waiter, so I asked to speak to him in private as he was wearing waiters gloves, when I asked who I could address a complaint to he informed me he was the new restaurant manager and was fighting a loosing battle to get the staff to use cloths and the management to provide gloves, his were his own, management please take note. We would definately return in the hope that the service was a Christmas blip, lovely building, value for money and good food, even with menu limitations.

Hazlewood-Manager, Senior Assistant Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you very much for taking the time to review your recent stay with us at Hazlewood Castle. I am pleased to hear that you liked your room and the cuisine in the restaurant. I do apologise that the receptionist did not inform you your room was ready, this appears to be an oversight on our behalf. With regards to your comment relating to gloves and the response you received, I am unaware of this but will immediately investigate and rectify. I do hope that you will return to Hazlewood Castle in the near future and we loko forward to welcoming you back. Yours sincerely, Emma Cockerill

"Like the curate's egg - good in parts"

4
30/12/2017

We spent three nights here over Christmas. The castle was impressive and our room (Rose) complete with four-poster bed was huge and beautifully furnished. Breakfasts were fine, mainly buffet-style, and starters and desserts were adequate but there was no "wow" factor with the food. Main courses were disappointing with over-cooked meat and a paucity (even non-existence) of vegetables. Christmas Day lunch (the price of which was included in our £910) was £95 for non-residents, which was very over-priced if theirs was as unimpressive as our meal. Admittedly, it began with a "fizz" reception which flowed freely, although we had just three canapes for two of us but the main course of the lunch consisted of one or two large slices of turkey, half a parsnip plus the same of carrot, about three sprouts, one mini-sausage wrapped in bacon and a small piece of stuffing. The staff were friendly and helpful but not always present. It may be difficult to find staff at this time of year in which case these high prices are not justified. I would still award four stars for the building and comfort of our room but the food in such a place needs to be more haute cuisine.

"Wedding"

4
26/12/2017

We recently stayed at the castle, attending a family members wedding. The wedding was great and there was a nice atmosphere around the hotel - also very picturesque! The hotel room was very spacious (higher end rooms) and exceeded our expectations. We would recommend!

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review following your recent visit. I am delighted your expectations were exceeded. We look for ward to welcoming you back in the future. Yours sicnerely Andrew Brownridge Hotel Manager

"What a disappointment when detail matters"

1
22/12/2017

I do hope the management response is not a cut and paste. On arrival in the dark on a misty night the signage is appalling. The first sign in near the ground and missed. The drive is lacking signage AT THE POINT when it splits to entry/ exit as I used the exit two times and then was lost in the courtyard as I had come in the back way. The parking is cramped and I had to park at a spot that I felt uncomfortable with as there were no spaces and informed reception. The "Old Tom" room(£160 DBB) is far too small and for some reason I did not know it only had a shower (apparently all standard doubles only have showers I was informed. You have been warned). It is so small the kettle is in the wardrobe and only one person can get round the bed into the toilet/shower room. Open the wardrobe and that's it a door in the face. Only 1 set of towels were ready (had to ask) and the provided bath robes are past their due date as they are like sandpaper on the skin. The whole bathroom needs a deep clean and the Ex Housekeeper is clearly not checking the rooms as there is is mould in the shower and the floor needs a good brush in the corners. The bed offered no support at all and we both had a sleepless night and this is no exaggeration. This bed should be replaced as I suspect again the Ex Housekeeper has no rota for bed turning and the bed is ruined. The corridor outside the room is stone and when party revellers decide to go to their rooms the high heals are akin to a nail gun. The morning call I booked at 08.00 did not happen but this was not needed as I was still awake and trying to work out if it was a angry resident knocking on a room door or it was the water pipes banging. I worked it out and it is the water pipes. I felt it pointless to complain the receptionist after I was looking for my target which should have been the duty manager (DM) who I expect to be visible in the morning while I had breakfast and at reception.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for you review, I am sorry you were disappointed with your stay. We genuinely care about our guests, and welcome feedback, whatever its nature, I am sorry you decided not to raise your concerns during your stay. I would have been delighted to have spoken with you. Your views will be discussed with the team, to ensure we address guest concerns, particularly of cleanliness and an uncomfortable bed. The entrance to the castle grounds is signposted, although Satnav can sometimes take drivers up a narrow back lane, which circumnavigates the castle grounds. Once again thank you for your feedback. Yours sincerely Andrew Brownridge Hotel Manager

"Magnificent"

5
20/12/2017

As promised 2 years ago, my other half and I finally stayed in the Castle. And we loved it! Four poster bed room Eldelflower combines old interior with some lovely new touches which don't make it look dated. The grounds are fantastic, while the castle offers several wonferfully restored sitting areas and a library. What both of us loved most were the people - not only professional, but genuinely nice. Unfortunately, although common abroad, it is seldom to meet such hosts at home in a large hotel. Will definitely come again.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review, the team will be thrilled at you comments. We are very proud of the castle, and are delighted we met your expectations. We look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Hotel Manager

"Atmospheric ..."

5
20/12/2017

As a treat for my (adult) daughter we booked a night at Hazlewood Castle on the way to the York Christmas markets. An imposing building, we were greeted with mulled wine on arrival, sorted out our rooms and spent a few minutes looking around and reading the history (well worth a read, too!) We had 2 twin rooms - next door to each other. Lovely big bathrooms, comfortable beds, a telly, tea and coffee making facilities and wifi (just about - better signal in the 'public' areas of the hotel. We ate in the restaurant - the food was delicious but expensive! Breakfast the following morning provided plenty of choice and set us up nicely for the day. We didn't take advantage of the spa, nor the outdoor activities (it was chucking it down) but really enjoyed a relaxing time.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review following your recent stay, I will be sure to share with the team. We look forward to being your stop off on future visits to York. Yours sincerely Andrew Brownridge Hotel Manager

"Best Spa Day"

5
18/12/2017

Today 18th Dec., my friend and I arrived at Imagine Spa to be greeted by efficient staff on reception. We were then introduced to our therapist, mine was Sophie. She was a kind, patient, delightful, considerate and professional young lady. Both of us had wonderful people doing our treatments and we have already decided that we would most definitely return. In summertime those grounds must be a joy to experience.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review, we are delighted you enjoyed your spa day, I will be sure to share with the team your kind comments. We look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Hotel Manager

"Do not use if you're travelling on business"

2
12/12/2017

When I arrived I was a bit put off by the very long and winding drive to get from the road to the hotel and the signs were lacking. Arrived and I thought this looks like a fantastic place then found more problems with signage trying to get to the reception. Checked in and went down to my room which was a bit like a maze however I thought that was part of the charm. Went into the room and thought it was a bit on the warm side so I switched off radiator and towel rail. Tried to get some work done but was not able to do so as the table provided was too high for the chair (or visa versa). If I had tried to work I would have ended up with neck/shoulder issues due to the table position. Was going to order room service but there wasn't anywhere to eat it so went to the bar. Small, cramped and out dated decor with very low tables so again not suitable for eating or working. Was going to have a chat at reception but the person there did not look interested at all so didn't bother. Got back to the room and it was like a sauna - had to open the window completely and only after an hour was the room cool enough. Had to sleep with the window open. Did not even bother trying to have breakfast so checked out and went to Sainsburys where the service was exemplary. Will I stay again - NO!

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your feedback following your recent stay. I am sorry you were disappointed with your visit, we genuinely care about what our guests think and would have welcomed comments, I am sorry you felt unable to do so. We have other lounges which have tables that are higher and more suitable for working at. The heating which, you had cause to be concerned about will be looked into and altered to ensure a comfortable sleep. I am sorry you feel, you would not return, we would welcome the opportunity to restore your faith. Yours sincerely Andrew Brownridge Hotel Manager

"Birthday treat for my Wife"

4
05/12/2017

I booked the Sunday Sanctuary which included the serial mud chamber, 2 course dinner and breakfast We got there at 1440. There were 2 young girls on reception One was quite blunt when i asked to check in saying room not ready but is guaranted for 1500. I ssked if she knew roughly and she said the same!,Both not helpful and didnt explain where anything was. Luckily a porter took us to the Spa, Anyway went for our treatment and when we came back was a different girl on who was really helpful and explained where everything was , like room, restuarant. 5 stars to her. Wished i got her name Got to the room and it was really nice with a lovely view. Bathroom was fairly big Room was clean and tidy. Very hot in room even with Rads turned off Hotel grounds are lovely as is the building and steeped in history Breakfast was nice , but no hash browns first thing!, tables really snug together not romantic. Would have gave more stars if it wasnt for the two girls on arrival

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your review following your recent stay. I am sorry you felt the reception team were not as helpful as you expected, I will be speaking with the reception team, so we may address any training needs which may arise from your comments. I am delighted that you otherwise enjoyed your stay with us, and we look forward to welcoming you back in the future. Yours sincerely Andrew Brownridge Hotel Manager

"Amazing Castle & She said Yes!!!!!"

5
29/11/2017

The castle is amazing inside & out. Lovely grounds and the lounge rooms are nice & cosy with wood fires. We booked the Elderflower Suite, the room was massive with a lovely 4 poster bed in the centre. I took my girlfriend here to propose and luckily she said yes =] The food was good not all to our taste but you get that with set menus from time to time but all looked great. We also visited the Spa and had a mud treatment which again was really nice. Also the staff were very helpful from start to finish. Considering this as a wedding location!!!!! will defo visit again.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review following your recent stay, I am delighted you enjoyed the castle. The team will be thrilled to read your lovely review. Congratulations on your engagement, I am delighted she said yes, I hope too that we can host your wedding when the date is set! Yours sincerley Andrew Brownridge Hotel Manager

"Great hotel - but with a serious flaw"

4
27/11/2017

Hazlewood Castle has much to commend it. It's a delightfully romantic, crenellated building with some beautiful lounges with delightful woodwork and bijou bedrooms with super-size en-suites. It's also in a great location with easy access from most areas (though I suspect the access could be a bit tricky in fog or bad weather). Having said that, for me, the hotel has a serious flaw. To reach both the residents' bar and the restaurant, you have to leave the main building and walk down a flight of fairly steep steps to the edge of the castle gardens and then back into the building at a lower level. In iffy weather, it must be at best a challenge and at worst, something of a nightmare – especially if, like me, you have a mobility problem.(One of our party did have a fall at the entrance to the restaurant) I know brollies are available at the exit door for drinkers and diners to borrow but that is little consolation for those dressed for a special occasion. The restaurant is quite small (like the residents' car park) and on the weekend we stayed at the castle, people had to queue for a table for breakfast. It has certainly put us off a return visit. And that's sad because I imagine it would be a great place in which to relax in summer when the grounds are at their best. PS I forgot to inform Reception that the loo seat in the ‘Bergamot' room is broken and currently represents yet another challenge for those with a mobility issue.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to review us and I was delighted to read you enjoyed your stay. I was however concerned to learn of the access difficulties you experienced and we very much regret these. We do in fact have an access lift from the first floor to the ground floor ( outside) so to avoid the external steps and I do apologise as to why you were not advised of this and I will be following this up with the team, this however does not overcome the need to briefly go outside to the restaurant which I suppose is one of the quirks of being a Castle. We are however able to relocate the Tudor bar and as from January 2018 this will be located next to the restaurant avoiding the necessity to traverse between the two. I can assure you we are genuinely committed to getting it right and do hope you will reconsider about returning especially in the summer when the Castle and grounds look magnificent. Please contact me should you wish to do so, so I can ensure your mobility accessibility is addressed as best as possible

"Lovely place in a superb setting - However......"

3
26/11/2017

Really nice hotel with history going back to the Norman Conquest - and you couldn't wish for a better location - set in magnificent grounds in the heart of the 'Yorkshire Triangle'. However, the good bits end there..! - the place seemed leaderless, with only a handful of young staff. The Hotel bar was a joke - it occasionally opened at 6pm and closed whenever the sole staff member was required elsewhere - sometimes before 10pm...! On arrival, the ash tray provided outside reception was overflowing and, 3 days later, it had obviously not been emptied - not the best impression to new arrivals..! The rooms are quaintly given names - one of them, 'Old Tom' was apparently named after a resident cat - rather apt really as there was no room to swing a cat in probably the smallest hotel room I've ever seen...! Really disappointed that the reality didn't live up to our expectations - 'Towers' and 'Fawlty' spring to mind....!!

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your review following your recent stay, I do hope you took the time to discuss your concerns with a team member, it is at this point we are best bale to address guest concerns. We have many room types, ranging from standard rooms to suites with four poster beds. I am sorry if other room types were not available at the time of booking. Yours sincerely Andrew Brownridge Hotel Manager

"Brilliant!"

5
26/11/2017

I last stayed here nearly ten years ago and, strangely, prices have gone down! - but it's a fantastic place at such a good price (during the week I assume), ask for an upgrade - you might be offered one. Full of character and restaurant is good too, bar looked a little lifeless though. Will definitely stay here when next in the area

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your review following your recent stay. I am delighted you enjoyed your stay, the team will be thrilled at your review. Yours sincerely Andrew Brownridge Hotel Manager

"Amazing castle"

5
24/11/2017

We saw the sign on the motorway and we were in desperate need of a drink,meal and place to exercise our dog We pulled in and then proceeded up a woodland driveway to be confronted with the majesty of this wonderful castle Steeped in history and with beautiful grounds our expectations were high We were met with a lovely lady called Susan who listened to our needs and directed us to the Victoria room where our dog could sit with us Settling down in some chesterfield sofas in front of an impressive fireplace with some amazing panelling on the walls we ordered lunch Susan kindly brought me a print out of the history and we had a lovely lunch As the food had been so scrumptious we thought we'd like to stay and as it was Black Friday they had an offer we had to take Can't wait till next March,my birthday,to return Everyone was so helpful and friendly and we left feeling restored and excited to know we would be coming back What a find! (My partner Mitch thought the service was exceptional )

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review, I am delighted you enjoyed your visit. Susan will be thrilled at your special mention, I will be sure to share with her. I am delighted your visit was made special, and we look forward to welcoming you back in March. Yours sincerely Andrew Brownridge Hotel Manager

"Birthday Treat"

5
24/11/2017

We stayed here a few weeks ago for my partners 40th birthday as we wanted something near Wetherby Race Course & just outside the hustle & bustle of York. On arrival we were amazed at the views & beauty of the castle. Whilst checking in the staff couldn't have been anymore friendly or helpful. We stayed in the Crocus room which was quaint & homely & so comfortable. We stayed for 2nights & whilst we were there we had lunch at the restusrant which was lovely, did quad biking & the rifle range which are situated in the grounds of the castle - really enjoyed the afternoon & Lee the instructor was brilliant with us. We ordered breakfast in bed both mornings which was a great way to start the day. We did a tour of the castle with Andrew the manager which lasted almost 2hrs & was one of the best parts of the stay- it was fun & informative & we loved exploring every inch of the castle. Whilst we were there Andrew arranged complimentary afternoon tea for us as it was my partners birthday whilst we were there. All in all we loved our stay at Hazlewood castle & it was made all the more special by Andrew & the staff who treated us so well & were so lovely to us & we cannot wait to stay again Thanks again Nikki & Chris

"Lovely place and fabulous staff"

5
23/11/2017

Great place to stay just outside York. So convenient but yet away from hustle and bustle of a city. (A fantastic city at that) A beautiful castle with open fires and cosy bar. Had the Elderflower room which was lovely and roomy. The staff here are amazing, especially Lizzy on reception. The breakfast is really wonderful too, a great choice ,so fresh and locally sourced. Lots of character and also holds weddings. Will definitely return.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to review your recent stay. I am delighted you enjoyed your visit. I will be sure to share with the team. We look forward to welcoming you back to the castle soon. Yours sincerely Andrew Brownridge Hotel Manager

"Strange, Beautiful, Dated"

3
14/11/2017

We stayed overnight whilst working around the Harrogate area. Rooms were booked last minute, and were incredibly reasonable price wise. When arriving late at night, it's very dark and quite hard to find your way down the long driveways and into the carpark. We (and the rest of our group) took a few wrong turns along the way, so it could do with being better signposted. The castle itself is incredibly beautiful. The communal rooms are imposing and grand, and there's real character. The layout is awkward, with different parts of the hotel in different buildings, but I actually quite appreciate this because it was never built to be a hotel. The staff were incredibly polite, and very helpful. They couldn't do enough for us and this was well appreciated. We wanted to take a drink by a fire after dinner, and so a member of staff lit the fire in the library and came to take our drinks order so that we didn't have to go to the bar (which is outside in another building). Dinner - was just a bit strange. The restaurant is very small, and not particularly exciting. In comparison to the rest of the, the menu is very expensive and limited. With what was essentially chicken and chips costing around £20. I ordered the pork belly, which whilst it was very tasty, did not come with any vegetables, and cost around £23. The staff were happy to bring me some steamed veg once I realised this at an extra cost, and this arrived very promptly. We had a beautiful bottle of wine and the service was very good. Just way overpriced. Breakfast is okay. I don't have any major positives or negatives. I had porridge, which arrived very quickly and the service again was very good. Rooms - are very dated. But thats okay. They're clean and comfortable. I had a good nights sleep (in one of the suites), which I believe was only £10 more than a standard room. The whole place left me feeling a bit sad though. What was once a grand and buzzing castle is now a little empty and soulless . It could do with a bit of ambience and updating. But really, you can't argue with the price. It's grand, but not luxurious, and whilst the rooms are cheap, the restaurant is not, and the two just don't quite connect.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your review following your recent stay. I am delighted you enjoyed your stay, the team will be thrilled at your comments about their helpfulness. As you point out the castle was not built as a hotel, but a private residence. This ancient castle dates back to the 11th century and owes it survival to the tenacity of the family Vavasour, and more recently the conversion to a hotel in 1996. Many of these great houses did not survive, those that did became venues such ours. Thank you for your feedback, only by receiving the views of our guests are we able to review what we offer and make improvements to our products and service. Yours sincerely Andrew Brownridge Hotel Manager

"Beautiful & Tranquil"

5
14/11/2017

We stayed for a belated wedding anniversary celebration & couldn't have been happier! The room was in the main castle, very spacious clean & comfortable Staff throughout were friendly and helpful The evening meal was exceptional, portions are hearty and very tasty, using locally sourced ingredients as well as home grown vegetables, herbs etc Good selection of wines We spent an hour after dinner relaxing in the library, wow, so comfortable and with a log fire heating the room, we were so relaxed we could have quite easily fallen asleep. Breakfast was really lovely & very good quality. The grounds are amazing, we stayed first time round in the spring when all the trees were in blossom, this time the leaves were shedding & the weather felt wintery, but the views were still breath-taking! Birds galore & in the spring we were lucky enough to watch a magnificent bird of prey, a Kite, circling above the trees. Thank you Hazlewood for your hospitality!!

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review following your recent stay, I am delighted you enjoyed your visit to this ancient castle venue. The team will delighted you enjoyed stay, I will be sure to share with them. We look forward to welcoming you back in the future. Yours sincerely Andrew Brownridge Hotel Manager

"A Castle - that's all !!"

3
08/11/2017

Stayed here for a night whilst away on business, on arrival I was asked by the receptionist "are you here for an appointment" - No, I have a reservation was my reply. A beautiful setting and building however the staff let the place down, a barmaid that didn't have a clue how to operate the electronic till and book transactions to your room, £15.50 for Burger and Chips as a bar meal!! A selection of 2 draft beers/lagers in the tower bar whilst a larger selection was available in the main castle bar however this bar was not open, The breakfast waitress that decided that I could wait whilst she served 2 other tables that arrived after myself, and didn't clear tables after they were vacated. A remote location so the hotel has the monopoly and people will stay in the hotel to eat and drink. The staff let this place down. I've stayed in a castle - don't think I will return. The room was OK, but for a suite was nothing special, very dated and in need of upgrading.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your review. I am sorry you were left unimpressed with the staff. I cant agree with your assessment. We have many positive comments from visiting guests. A team I am proud of. The team member in the bar was on her first shift having just joined the team here. She was wearing a badge which indicated "in training". The bar to which you refer is an event bar, I am sorry if you were not offered the draught selection in addition to the selection in the residents bar, all other bar items are available in both bars. Once again thank you for your feedback. Yours sincerely Andrew Brownridge Hotel Manager

"A Visit to Remember"

5
07/11/2017

Stayed at Hazlewood Castle 4th/5th November to attend a wedding. From arrival to departure the staff in all departments were superb - they really made you feel welcome as a friend. A big thank you - and the wedding - absolutely brilliant from start to finish. The Chapel amazing - the Vicar definitely one in a million - best ceremony we have ever attended. Sunday morning breakfast - 5 star service. Hope to return sometime in the future -

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review, the team will be delighted you enjoyed the wedding you attended, I will be sure to share with the team. Thank you for your comment regarding breakfast, I am glad you enjoyed it. We look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Hotel Manager

"Very disappointed"

2
07/11/2017

Took my daughter for an over night spa experience. The spa it's self was ok but once you had, had your treatments there was nothing else to do eg no pool, jacuzzi etc. The room looked lovely but it was dirty, the radiators, skirting boards, top quilt/cover were visibly very stained. The bathroom looked like it needed a good scrub and refurb. The sink was cracked the whole way across, round the toilet dusty and floor was dirty in areas around the edge. When we went for our lunch in one of the rooms we were seated near the window that was full of cobwebs, dead insects and looked grubby. At tea time in the restaurant it was so cold we sat with our coats on throughout and no one asked us if we were ok. The vegetarian option was one meal, both starter and main meal consisted of goats cheese and beetroot. I was sat next to the radiator but did not touch it as it again was dirty and had base able stains and splashes on it. No music in the background, there was no atmosphere at all. This was the impression across the building, I appreciate its a retreat but it was drab. The grounds are beautiful and first impressions are wow but it needs a refurb and a good clean. Staff were friendly. Don't ask for a cocktail though as they have not have a clue. Our cocktails were basically warm sparkling water with a splash of alcohol. The meals on the whole were good but not enough choice if you are vegetarian. My mushrooms on toast were cooked in lard do unable to eat those. Would not go again. For the price you can get a better experience with more to do and much cleaner else where.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to review your recent stay at the castle. I am truly sorry for your disappointment and would urge you to contact me direct so I might talk though your comments and redress with you. We take this extremely seriously and are mortified at your disappointment. Yours sincerely Andrew Brownridge Hotel Manager

"A Ruby Wedding Celebration"

5
03/11/2017

Friends of ours were celebrating their Ruby Wedding Anniversary at Hazelwood Castle since this is where they had their original wedding ceremony. We booked in to stay for the night after the party and were not disappointed. What a real gem, and so handy for Leeds, York and the A1M. The grounds are fantastic and on a bright brisk Monday morning a real pleasure to walk around. The actual castle is amazing, with the rooms blending in seemlessly. The Chapel attached to the castle is well worth a visit, with so much history in the area. The evening get together went really well and the three course meal provided for the eighty or so guests provided by the hotel was really enjoyable. Well prepared, beautifully cooked and the service excellent . We also thoroughly enjoyed our breakfast on Monday morning, which set us up for our day in York. Getting to and leaving the hotel is a little tricky since it's situated just off the A64, which is a very busy dual carriageway, but I would say it's worth the extra little bit of effort for what the hotel and grounds offer

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Brian L Thank you for your lovely comments on TA. I have received a lovely review from the happy couple, which was delightful. I am thrilled you were looked after so well by the team. We look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Hotel Manager

"Wonderful 40th Wedding Anniversary celebrations"

5
03/11/2017

My husband and I recently booked Hazlewood Castle for our 40th Wedding Anniversary party. When we married back in 1977 the hotel was still a monastery and although we were married in the beautiful 12th century chapel we were unable to hold our reception there at the time and so we thought our 40th wedding anniversary was the ideal time to hold our belated celebrations, Nothing was too much trouble for Melissa and her team. Emma was the MC for the evening and the room was laid out exactly as we wanted, Having the meal in the Grand Hall was wonderful. The food was excellent and the service brilliant. Many of our guests stayed overnight on the Sunday evening and the rooms were lovely - we had Henry VIII's room in the tower with four poster bed and priest's hole! Breakfast was excellent. All in all a great evening and I would highly recommend the hotel for events and also just for a well-earner break. The history and the views are wonderful.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear SueMorrisSRN Thank you for your review on TA. I am delighted the team looked after you so very well. I am thrilled we were able to welcome you back for your wedding anniversary, having married here in 1977. The team will be delighted you enjoyed your celebrations here. Thank you for the special mention of Melissa and Emma, i will be sure to share with them. We look forward to welcoming you back to the castle soon. Yours sincerely Andrew Brownridge Hotel Manager

"Perfect wedding "

5
01/11/2017

In August we had our wedding at Hazlewood Castle and from the booking of this, nine months prior to the end of all the celebrations, we had the most amazing wedding experience. Kelly made our planning so organised and always made us feel that nothing was too much trouble. The day was made absolutely perfect by all staff involved - and as the bride many thanks to the coordinator and master of ceremonies on the day (sorry forgot your name) but you calmed me, organised every guest throughout the whole day - you were amazing!!! ALL our guests have said what an amazing venue and wedding day and night that Hazlewood provided. Thank you for the perfect day

"Awesomely amazing hidden treasure"

5
31/10/2017

f you have ever wanted to stay in a place of historical significance dating from the “Doomsday Book”then this is the place for you. Starting from a Norman Tower and over the years being extended to the status of Castle, the history is simply amazing. In the same family for some 900 years then changing hands a number of times over the past 100 years from being privately owned to a monks retreat this is now a beautiful heritage hotel. However you don't feel like you are in a hotel, you certainly feel like Queen of the castle. Beautifully and tastefully decorated, our room the Bergamot was most Regal. We snuck a look at a couple of other rooms and they were amazing also, especially the Tansy which had a separate lounge area. The staff were without exception outstanding, especially Kayleigh who took the time to advise of things to do in Leeds and York to just being a friend on hand in case of need. Breakfast was as little or as much as needed. We also dined there each evening and the food was delicious with service for the most part very good (day two I think they had a function and were simply run off their feet). If you stay in this amazing place make sure you take the guided history tour with Andrew ... what this man doesn't know about this place is not worth knowing.

"What a place but...."

4
31/10/2017

My wife booked us here for my 50th birthday as a surprise. Wow, the castle really is stunning. I went to the bar to 16.45 to discover it doesn't open till 6pm. Not a problem as they kindly had a member of staff open it just for me. The hotels biggest problem seems to be their lack of staff in key areas. In order to get another drink I had to ring a bell and hope the barman was in the restaurant so he would hear it ring. If he wasn't then you had a long wait. We went for a nosey round the castle and there are some beautiful rooms. Due to the lack of staff there were still plates etc from lunch and afternoon teas not cleared away. We went for dinner in the restaurant and had a really nice meal in there. Breakfast was nice too but not overly generous with their portions. We asked to have a look in the chapel and a very helpful man showed us round and we learnt a lot about the history of the place. Little things prevent this place from being perfect. The lack of staff clearing away tables, the toilet seat in our room being very loose and the toilet itself being a devil to flush. But u do get to spend the night in a real castle.

"Magnificent Castle & Grounds"

4
29/10/2017

Enjoyed a one night stay here, a great experience but lacking something! Staff were friendly but food and rooms didn't quite get there. Very average dinner but at this level of price structure should have been a lot better. Room we had was in need of some TLC. The house and grounds were exceptional though.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Gary G Thank you for your views on TA. We are continuously looking to improve the service and products we offer our guests. I am delighted you enjoyed your visit and we look forward to welcoming you back to the castle in the future. Yours sincerely Andrew Brownridge Hotel Manager

"A nice bit of Yorkshire History"

5
23/10/2017

Stayed there with several friends for one night and was suitably impressed. The imposing view as you approach the Castle is a surprise to say the least. I have passed the road signs many times and never been, so my first impressions were better than i had expected. The Staff were all excellent (even the newbies tried to impress) and friendly with it. The restaurant, food and bar were all of a great quality. Due to its age the place does seem to ramble on but that all adds character and individuality. I can not speak for all the bedrooms but mine was comfortable and roomy but a little worn around the edges but nothing to complain about. Would certainly try and stay there again if I was in the area.

"Hazelwood Castle"

5
22/10/2017

The whole experience was fantastic, we would absolutely recommend this hotel and look forward to staying again. All the staff were outstanding especially Kier in the restaurant who was extremely polite and professional.

"Fantastic!"

5
19/10/2017

Was very lucky to receive a voucher for my Birthday for a treatment in Imagine Spa and Afternoon tea for two. I decided to take my Mum with me and we both booked in to have a manicure. We found the Imagine Spa a very relaxing experience, our nails were expertly manicured by the truly wonderful Sophie who did a brilliant job and have to say that she was so kind, chatty, and we felt perfectly at ease with her, she is an absolute credit to your company! Had afternoon tea in one of the lounges and it was scrumptious, and so great to get a pot of of tea and coffee rather than just a cup, our waiter was very professional and courteous! Thank you so much for making our afternoon such a lovely, relaxing experience!

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Belinda466808 Thank you for your lovely review on TA following your recent visit. The Imagine Spa team will be thrilled at your comments, i will be sure to share with them. We look forward to welcoming you back very soon. Yours sincelrey Andrew Brownridge Hotel Manager

"Perfect retreat at Imagine Spa"

5
19/10/2017

Hazelwood Castle is always such a pleasure to visit and the afternoon tea never disappoints for us. I was particularly impressed by the treatment at Imagine Spa. Friendly and professional therapist and a fantastic experience overall.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear 321dawnyw Thank you for your wonderful review following your visit to the Spa, I will be sure to share with the team at Imagine Spa, I am sure they will be thrilled. I am delighted you enjoyed afternoon tea, we look for ward to welcoming you back soon. Yours sincerely Andrew Brownridge Hotel Manager

"Second visit disappounting"

2
09/10/2017

This was a second visit for afternoon tea the first time was great, this visit was not. Getting through on the telephone was difficult even to book, and I chose to go here again because my previous visit using a living social, spa and afternoon tea voucher was great, £56 for 1 treatment and tea for 2. The hotel setting is just lovely. This visit was with no voucher and just for afternoon tea. The afternoon tea consisted of 1 round of sandwich of your choice, a scone, cream and jam, a piece of shop bought battenburg cake and a macaroon each. The pot of tea was cold ordered another ( got charged extra for it) the cost for 2 was £40. Would I return again, Never.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Deedaws Thank you for your comments on TA. I am sorry you were disappointed from your recent visit. I do hope you questioned the charging of additional tea service, our afternoon teas include unlimited tea or coffee. I am sorry you feel unable to return to the castle following your disappointment. We have many positive reviews from returning guests. your Sincerely Andrew Brownridge Hotel Manager

"Perfect evening!"

5
03/10/2017

Stayed overnight for our wedding anniversary. The lady on reception was professional, personable and friendly. Thank you for an excellent check in. The restaurant staff and bar staff looked after us brilliantly, and the food was very good indeed. Especially the mackerel blt! Our room was clean, and more than we expected. Breakfast delightful. Couldn't be happier with our stay and will look forward to returning. Thank you all.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear yorkshirebarmy Thank you for your lovely review on TA. We are delighted you enjoyed your stay with us, the team will be thrilled at your comments. We very much look forward to seeing you again next year. Yours sincerely Andrew Brownridge Hotel Manager

"very nice stay"

5
27/09/2017

Had a lovely stay in this hotel after travelling back to scotland . Very atmospheric and beautiful grounds etc. Very calm and quiet in the evening, breakfast very nicely cooked and excellent choice, but no brown sauce! If we had known this would not have had a cooked breakfast. Positive point, blonde haired waitress was so very apologetic about not having any brown sauce it did smooth things over. Also Maxine in housekeeping is an absolute gem! So cheery and helpful, what an asset to your hotel. Would not hesitate to stay again and take time to explore the grounds and surrounding area

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear scottishcouple2014 Thank you for your lovely review on TA. The team will be thrilled at your delightful comments, and your special mention of Maxine. We look forward to seeing you again soon. Yours sincerely Andrew Brownridge Deputy Manager

"Amazing visit"

5
27/09/2017

Had a wonderful relaxing time, mud experience was truly amazing & seem to last longer than the 40 minutes, fabulous afternoon tea also. Would recommend it, perfectly clean & inviting. Great gardens to walk round, receptionist was very helpful.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear chalkcheese1 Thank you for your wonderful review on TA. We are delighted you enjoyed your visit. The team will be delighted at your comments, we look forward to seeing you again soon. Steph, the receptionist will be thrilled at your special mention, i am delighted she made your stay special. Yours sincerely Andrew Brownridge Deputy Manager

"Very nice stay"

4
24/09/2017

We had a very nice stay in the Jasmine room, very large room with 4 poster bed. Nice view of grounds from room. Overall room very clean and comfortable. I would suggest reviewing room selections on their web page before booking, due to many choices. We did have dinner one evening that was very good. A little more expensive but it was nice to just walk down to the restaurant and not have to drive after a long day of sightseeing. We found all the staff to be very nice and breakfast and dinner service very good.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear mgtnjm Thank you for taking the time to review your recent stay, we are delighted you enjoyed your visit, the team will be thrilled at your comments. We look forward to welcoming you back very soon. Yours sincerely Andrew Brownridge Deputy Manager

"Really very good"

4
22/09/2017

This was a one-night stay, so we didn't get to experience every aspect of the hotel. It's not truly a luxury hotel, but on the other hand it's way better than a budget hotel. It's a beautiful building in a great setting and some wonderful quirky architecture. The room we stayed in (Jasmine) was spacious and well appointed, with high ceilings, a comfortable four-poster bed and a nice bathroom. I really can't find fault with it I was expecting to be disappointed by the restaurant, as the menu was a bit uninspiring, but actually I was pleasantly surprised. What they did, they did well and, again, I really can't find fault with it. What was truly outstanding was the night porter/receptionist who, because we arrived late and had to leave early the next day, took the time to give us a personal guided tour of the property. She was an absolute delight. Overall, I wouldn't hesitate to recommend this place.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear PaulS269 Thank you for your lovely review on TA. I am delighted you enjoyed your stay, the team will be thrilled at your comments. Heidi will be delighted you mentioned her also. We look forward to welcoming you back very soon. Yours sincerely Andrew Brownridge Deputy Manager

"Weekend holiday"

5
22/09/2017

Loved the castle, the food, the wine, the staff! Didn't see any ghosts, or heard any unexplainable noises, but to stay in reputedly haunted castle! A very nice experience if too short (one night stay), would love to come back!

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Adin S Thank you for your review on TA. I am delighted you enjoyed your visit, we have plenty of ghosts that walk the halls, none of which i have seen myself! lots of history as well. The team will be thrilled to read your lovely comments. We look forward to your next visit. Yours sincerely Andrew Brownridge Deputy Manager

"Ecclectic mix "

5
21/09/2017

Service poor tea cold sand which stale bread apart from that it's ok great buildings if you don't mind stairs Stayed here rooms tired ate here waiter tired left here I was tired!!! Can be good can be average you choose

"Two night break from my parents for my birthday"

3
21/09/2017

The grounds and the building are beautiful and certainly have the wow factor. However when we were shown our rooms our hearts sank, they are tiny, we were in sunflower and I cant recall the name of my parents room, there is no room to move around the double bed, no plugs for a kettle to be off the floor or a hairdryer near a mirror, the bathroom is small with no towel rail by the sink so you have to have your towel on the sink, although there is a small shelf in the bathroom there is no other space, you just cant move at all it was so claustrophobic we asked to move rooms. What a difference we were moved to geranium and another, the rooms are huge, a king-size bed, plenty of sockets, storage and space to unpack, a huge bathroom and the only negative there is that the towel rail is at the other end of the room to the bath / shower and it's a long room! you need to remember to get your towel near to the bath so you don't have to get out and walk to get it!! unfortunately we experienced the most unhelpful member of hotel staff I have ever encountered, Steph. We had our meal included in the package for the first night and wanted to eat out the second night, not only would she not recommend anywhere she wouldn't even suggest any alternatives, just flatly refused! we were however shown around the chapel on the grounds by a really helpful gentleman, worth asking to have a look inside it's so lovely

"Wedding "

4
19/09/2017

Stayed here for a friend's wedding. The hotel is bueatiful and the grounds are just as nice, frindly and helpfull staff. The food is excellent. The room was very nice with a great view and comfortable bed. By only complaint would be the room was a bit on the small size. But I would recommend a stay here

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear philipjcoghlan Thank you for your lovely review and your feedback, we are delighted you enjoyed your stay and we look forward to welcoming you back very soon. Yours sincerely Andrew Brownridge Deputy Manager

"Underwhelming!"

2
17/09/2017

I booked a visit to Hazlewood Castle Imagine Spa for my sisters birthday. We booked the mud serial and afternoon tea. First impressions are great...leaving the car park and walking through the beautiful grounds of Hazlewood Castle we were excited about the afternoon ahead. When we arrived to the spa we were asked to change in a changing room that was littered with the previous visitors wet towels, robes and slippers to which the spa attendant said she would clean up asap. Unfortunately she did not. The attendant said they were running behind but we could spend some time in the relaxation room. The relaxation room was nice enough though lacking in finishing touches. We helped ourselves to complimentary tea however had to drink from cardboard cups, the water cooler would have been enjoyed more if infused with cucumber for example. We were invited to begin our mud serial treatment. The attendant advised us that we should apply the mud (clay) and wait for the steam chamber to kick in automatically. We were given no further information. 30 MINUTES LATER, nothing had happened. We thought it may have taken some time to kick in and the release of steam might have been a gradual - no. Covered in mud from head to toe I decided to leave the steam room and make a call down to Reception (thankfully I had my phone in my robe pocket - otherwise I would have been forced to make an uncomfortable trip downstairs to Reception. The attendant came up and advised she would have to have a look at the settings. A few minutes later we were good to go and the team began to work. At this point however we were very bored and far from relaxed and thinking about food. We washed off the mud clay but the results were very disappointing. Our skin felt a little drier than it did before we had the treatment. Unsure of the benefits of this treatment?! We made our way to the restaurant to enjoy our Afternoon Tea. We had been asked to choose our choice of sandwiches and drink on arrival however when we arrived at the restaurant after our treatment we were told that we were only allowed to choose one sandwich selection. A strange sticking point. The room in which we ate was lovely however there was no ambience - it was deathly silent and would have benefitted perhaps from some gentle classical music in the background in keeping with the room and castle itself. The Afternoon Tea itself was very AVERAGE. We had three fingers sandwiches each with the same filling (as we were only allowed to choose one), the scones were lovely however the trio of desserts were bland and disappointing. The staff were very nice and did apologise for the inconvenience of the steam chamber however the whole experience today left little to be desired. I would not recommend or advise you waste your money on spa treatments at Hazlewood Castle when you can visit other spas close by with better facilities and a more fullfilling overall experience. Very disappointed!

"Dissapointed"

5
14/09/2017

Today we visited Hazelwood Castle to show my cousin where she was born, we decided to eat lunch whilst visiting. To say I was dissapointed is an understatement. We were asked what we wanted to eat before being offered a drink, also the service was slow my husband ordered a portion of chips to go with his sandwich, the chips arrived 25minutes before the rest of the meal. The building is amazing but the service is a let down.

"Unique property, handy for York and Leeds"

4
09/09/2017

I stayed here a few months ago for a night when I had client meetings in York and Leeds across a couple of days. You can't fail but get excited as you enter the grounds of this spectacular property. The journey down the long drive after dark is reminiscent to the opening credits of a horror movie or Jonathan Creek as a large ancient castle appears in your line of sight in the distance. I should mention that this is the only comparison you could make to a horror movie as the stay is quite the opposite - it's a wonderful hotel to rest your head. The building is really something special, so much so that I believe they offer guided tours of the property - although unfortunately I didn't have time to take one. I was given a large room in a building next to the castle on the opposite side of the courtyard. The room was extremely large, comfortable and decorated exactly as you would expect from a period hotel. Definitely more 'Savoy' than posh guest house. Very quaint and a nice environment to spend your time - especially at the price point. I'd heard from a friend (and Google) that this venue is haunted but luckily the ghosts did not come to visit me during my stay. I'm very easily spooked! I didn't have time for breakfast or dinner at the hotel so I can't really comment in those areas. I do remember enjoying a lovely glass of wine from the bar in the gardens though, which was really nice on a summer's evening. Would I stay again? Definitely. You won't find anywhere else like this in the area. It's unique, interesting and a bit of something different. I also remember it to be very friendly, which is always a bonus. If you're looking for somewhere close to York, Leeds or Tadcaster - this is your spot!

"Nice grounds, service and food ok for the money"

3
06/09/2017

Went for the mud serail treatment and afternoon tea. As it was a voucher, the price was reasonable for the service. The mud room could have been cleaner. The grouting seemed a bit too dirty for my liking. The young lady in the restaurant was very nice and helpful with showing us around for us to choose the lounge that we liked for the afternoon tea. The food was again good enough for the price paid with the voucher. All in all enjoyable but could have been better.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Triin B Thank you for your review on TA. I am delighted you enjoyed your visit, i will be sure to share your comments with Imagine Spa, so that they can address the comments you have made. Yours sincerley Andrew Brownridge Deputy Manager

"Very nice hotel !!"

4
06/09/2017

Not well sign posted and it was not easy to find the reception. Very quiet area with lots of green scenery. Room was a good size but I had a poor view from the window. Good size and quality bed. medium size TV with a clean room. Bathroom was also clean. Good quality breakfast. We enjoyed our stay and probably stay again. Good for 1-3 nights ??

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear C T Thank you for taking the time to review your stay, i am delighted you enjoyed your visit and will return in the future. Yours sincerely Andrew Brownridge Deputy Manager

"3 Trips - Overall Positive"

4
06/09/2017

I'll start out this review by saying the location is picturesque, everything is maintained to the highest standards. You could probably eat chicken wings off the lawn (which my girlfriend won't even allow me to do in bed)... I have been there for one wedding and two birthdays, one of which was mine. Upon entering the establishment we found that the overall the staff were very attentive and were always happy to answer any queries we might have. The only downside was service at the bar was rather slow, however, I thought this could have been solved by adding an extra body there, so not a massive issue. The accommodation was elegant. So much so I felt like Queen Lizzy when relaxing in the room. The shower was particularly pleasing and offered an ample flow of water which I appreciated greatly following a night of throwing shapes (as my niece calls it). All the facilities in the room were tested and the toilet withstood everything I had to throw at it. Very impressed. Overall: Great venue, great atmosphere, great company. Skidmore out.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear ClevelandSkidmore Thank you for your lovely review on TA. I am delighted you enjoyed your stay and the graphic animation on the testing of bedroom facilities. We look forward to welcoming you back in the future. Yours sincerely Andrew Brownridge Deputy Manager

"modern historical Hotel"

4
06/09/2017

old castle that was converted to nice comfortable hotel. history covers you from the walls, while the hotel is a modern one. small but nice restaurant. pity that guest behavior caused management to charge in advance, and not when leaving the hotel.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear eli d Thank you for your nice review following your recent stay. I am delighted you liked the castle and its history. The present hotel policy of securing payment method on arrival is inline with industry standards, a policy widely practiced throughout the industry. once again thank you for review. Yours sincerely Andrew Brownridge Deputy manager

"Mini Moon"

5
30/08/2017

Absolutely beautiful hotel very friendly and very accommodating. Managed to stay a second night with ease and last minute wish we could have stayed longer, will definitely be going again. It was a last minute trip after we got married on 26th and is perfect for couples and families

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Beebs77 Thank you for your lovely review following your recent stay. I am delighted you enjoyed your visit, and we hope to welcome you back soon to the castle. Many congratulations on your recent marriage. Yours sincerely Andrew Brownridge Deputy Manager

"Beautiful place spoilt by dirty housekeeping!"

3
29/08/2017

Stayed here with my husband for an anniversary overnight stay. As we approached the castle the landscaped grounds and views blew us away. We stayed in the hazel room which was relatively small but the bathroom was bigger than expected. However, as we put our suitcase down n began to look around we noticed how bad the cleanliness of the room was. We have never stayed anywhere with such a poor standard of house keeping. 1. There was very obvious long, hanging cobwebs in the corner of the room towards the bed and cobwebs hanging off the light fittings. 2. The back of the wardrobe was falling off. 3. The back of the toilet and corners of the seat were dirty along with a very black mouldy shower head and tiles stained in pink shower gel. 4. Brown stain on the curtains 5. To my horror when I pulled the duvet back both my pillows had dirty marks on. One of which looked like the previous residents make up! 6. It was a hot and humid bank holiday so we got the fan we found in the wardrobe to discover it covered in thick dust the worst I've seen. My husband went to inform the receptionist who came to our room and saw the state of our room n she did offer to clean it while we were out. She did get rid of the cobwebs in the corner and cleaned our fan. We didn't inform her of the dirty pillow cases as by this point we'd simply had enough, it was late and didn't want to cause anymore fuss. We also had 2 wait around and go find a staff member to get us a drink at approximately 8.15pm the bar door was locked (we were told it opened at 6pm). We had to go to the other bar to be told it was a private function and to go use the other bar which we couldn't get into. We were told there would be a member of staff there if we went back. We eventually got a drink from the staff member in the restaurant who said the tower bar sticks and should be open! It felt like the little staff that were about were too occupied with the wedding that was on than help other guests. The room was spoilt by poor housekeeping-the worst I've seen. The breakfast was lovely with a good choice of cereals, fruit, toast, croissants and cooked breakfast. It was a shame about the poor housekeeping it really put us off as the castle and surroundings are beautiful. We got this room at a discounted price, if we had paid full price we would have asked for a different room/full refund and gone elsewhere.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Gemma F Thank you for your feedback on TA. We are truly sorry you felt the cleanliness in your room was not up to standard. we have many positive comments on the cleanliness of the bedrooms, which leaves us surprised at your comment. I am delighted the team were able to help make you more comfortable. Your comments will be discussed at our heads of department meeting where we will discuss where your views and see where we can improve our guest services. Yours sincerely Andrew Brownridge Deputy Manager

"Full of history"

3
29/08/2017

We visited for our friends wedding. The Castle holds a lot of history and is very beautiful. The rooms, although in need of a bit of a refresh, we spacious and very clean. The breakfast was a definite winner, although there weren't enough tables in the restaurant we had to take our breaks fast to the bar to eat it. The bar service can be slow if your outside or in the bar, you have to ring a bell to get service. Which we didn't mind but I'm sure some guests would be disappointed with this. All in all a good stay.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Elsie247 Thank you for your review on TA. I am delighted you found the rooms clean, we pride ourselves on the high standards of cleanliness you have highlighted. Thank you for your feedback and we are delighted you enjoyed your visit here. Yours sincerely Andrew Brownridge Deputy Manager

"Another great stay"

5
22/08/2017

We stayed, as we do each year, for one night, as my husband was born at the Castle during WW2. We had Rose room - so large, recently redecorated and well appointed. We ate in the restaurant and had a lovely dinner. Breakfast was also great and there was no delay even though they were very busy. We will be back. Thank you again for making our visit so memorable

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear alice634 Thank you for your lovely review following your recent stay, we are delighted you decided to return, and we look forward to your next visit, i would be delighted to arrange your booking personally, the next time you chose to visit. Please feel free to contact me direct. Yours sincerely Andrew Brownridge Deputy Manager

"Spa tacularly bad and falsely advertised "

1
19/08/2017

My lovely partner booked us an afternoon / treatment day here for a mud treatment. Afternoon tea and a 15 minute treatment. Upon arrival we where met with an empty reception desk with a note on saying fill out these forms. Finally someone arrived and told my partner the package he booked wasn't the packed booked at all! After reconfirming when we booked and what we had paid for she finally agreed to go ahead with treatments my partner selected a lunch as he has specific dietary requirements I opted for afternoon tea or so I thought!! Anyway treatments where excellent mud serial is really lovely facial was nice however we then seArched for spa facilities of which there are none!! Merely a few sofas in a dimly lit room with Nescafé sachets and packets of tea! Appalling!! Wasn't told anything about lunch my partner had to wander about the hotel in a robe to be greeted in reception by wedding guests!! Offered to allow us to sit in the library in robes.. bear in mind any one can walk through! Got dressed and went for food lo and behold no afternoon tea ordered just a poxy sandwich and wilted salad! When my lovely husband asked where cakes where the obnoxious man on reception was vile to him avoid at all costs being ripped off here I am so furious at the level of service and lack of attention to detail at a beautiful location such a shame and a sham!!!

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear yorkpool Thank you for your views on TA. I am sorry you were left feeling disappointed. I have discussed your comment about the treatment with Imagine Spa, they confirmed the package did not include the mud serail, but were able to accommodate you. We have discussed within the hotel the wearing of robes and feel that by objecting we would be causing an inconvenience to spa guests, so decided that we would allow this. I am sorry you feel you did not receive the packaged food you thought you were to receive. We take this very seriously and a member of the team would have been delighted to remedy or confirm your package for you. We have many wonderful reviews that would disagree with your views contained herein your review, i am sorry we were not able to meet your expectations. Yours sincerely Andrew Brownridge Deputy Manager

"Wedding and overnight stau"

5
16/08/2017

Visited for my cousins wedding. From the moment we arrived we were stunned by how beautiful it was - the sunshine helped! So many pretty little areas to sit outside and enjoy the view from all sides of the castle. They allowed us to check in early, as the castle mostly seemed to be just filled with wedding guests, which was super helpful. Might be a different story on weekends but we appreciated it. The staff were excellent, the food was better than you normally expect when catering for a large number, and the day ran smoothly. The rooms varied depending on price and where in the castle you were placed - I saw the elderflower honeymoon room and it was simply stunning. My room was small but perfectly formed and immaculately clean. I left something in my room and the staff found it and have kept it safe for me. They were all helpful at every turn. The children loved it here, with space for them to play outside and the secret passages in the hotel. Thanks for a great stay.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Pinkgemma Thank you for a wonderful review, I am delighted you enjoyed your stay. Your comments will be appreciated by the team, whom i will be happy to share with. We are proud of the efforts the team put into the weddings for our special couples, we hope to create special memories for them both. We look forward to welcoming you back in the future. Yours sincerely Andrew Brownridge Deputy Manager

"Superb"

5
14/08/2017

A beautiful location, grounds are wonderful and well kept. My daughter and I visited the spa and I can fully recommend the treatments and staff. The therapists were well informed, we both had back massages, my daughter chose a relaxing one and I opted for the deep tissue massage. Sophie, my therapist was obviously well trained and gave me an exceptional treatment, I can highly recommend her, thank you Sophie. We then went into the hotel for afternoon tea, the staff were wonderful, very professional whilst being warm and friendly. Food was lovely. Altogether a great experience

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Elizabeth H Thank you for your lovely review following your recent visit, the team will be thrilled at your comments. I will be sure to share with the team. We look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Deputy Manager

"My daughters wedding"

5
11/08/2017

On Sunday 30th July 60 of us attended my daughters wedding at Hazlewood .From the start the staff were terrific nothing was too much trouble for them they really made everyone welcome and relaxed. Special thanks to Heide and Charlote who went that extra mile to help everyone enjoy this special day.The priest who conducted the service Ian made everyone relaxed and enjoy the occasion and everyone there said how great he was.The food was excellent and the staff who served us smart and polite and friendly.We stayed overnight and rooms were excellent as was the breakfast.Thanks to everyone who made my daughters wedding a weekend to remember,I would certainly recomed this venue to hold a wedding and even just to visit the restaurant for a meal

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear william s Thank you for your lovely review following your daughters wedding, we are delighted you had a memorable occasion. We hope to create lasting memories for the happy couple and make the castle a special place to revisit. Thank you for your special mention of Heidi and Charlotte, I will be sure to share with them. We look forward to welcoming you back to the castle soon. Yours sincerely Andrew Brownridge Deputy Manager

"Red letter Day"

5
10/08/2017

We were given A voucher as a gift and decided to spend it at Hazelwood Castle. From the moment we arrived we were made to feel very welcome, the staff are smart, professional and friendly. The Rooms are spotless and we had a lovely view onto the gardens.Dinner was excellent, lots of local ingredients, could not fault it. We also met the community-priest Ian who performs services at the the most beautiful medieval chapel. We had a great chat re some of the past battles and residents of the castle. This place is a little gem and we would definitely recommend it .

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Susan h Thank you for taking the time to review your recent visit to the castle. Thank you for your lovely comments, the team will be thrilled to read them. The kitchen team will appreciate your comments on the food you enjoyed. Father Ian Walton, who conducts services at the ancient chapel will thrilled at you special mention. we look forward to your next visit. Yours sincerely Andrew Brownridge Deputy Manager

"Weekend away"

5
10/08/2017

Stayed here last weekend with my husband for our wedding anniversary. Had spa treatment on the Friday which was wonderful and made us both totally relaxed, the ladies are lovely and a good way to start the weekend. Had evening meal Friday and Saturday and breakfast Saturday and sunday, which gave us a good chance to try a variety of food which was all delicious. The restaurant manager Kia served us, he is very friendly and nothing was too much trouble he even introduced us to an amazing wine. The only fault with the restaurant was service was slow on Saturday morning. We had a tour of the hotel which I totally recommend as there is so much history to the building and Steve is very knowledgeable and friendly. The room was beautiful, very big and spacious. There was a tv in the bedroom and one in the lounge, massive bathroom. The only negative point was the tv in the lounge didn't work but this was not a problem as the one in the bedroom worked fine. The grounds are massive, a nice walk and plenty of areas to sit and relax. Would highly recommend and will definitely be returning. Thank you.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Natasha S Thank you for your lovely review following your recent stay. I am delighted you enjoyed your stay with us. Keir & Steve will be delighted at your special mention, I will be sure to share with him. Thank you for your feedback, we will be sure to follow up on all of it, so we can improve what we offer our discerning guests. We look forward to your next visit Yours sincerely Andrew Brownridge Deputy Manager

"Spoilt by poor attention to detail and an unwillingness to step up when required"

3
10/08/2017

My son and daughter-in-law had their wedding reception here. Several family members stayed over the weekend. My overall impression was that whist it is an amazing venue their was a lack of attention to detail that spoils a special event. The restaurant food lacked finesse: “Buttered green veg” without butter, “cheese selection with fruit cake” - Yorkshire tradition - with no cake. But what was unforgivable and the reason for the poor rating was that the happy couple were booked to stay in the Honeymoon suite. They were informed on arrival that the cleaners had not serviced the room and they would have to stay in a standard room. Fortunately a number of their friends jumped in and made the room up for them. Very poor service given what these events cost.

"Average"

3
09/08/2017

Although the grounds of the hotel are hosted in an impressive setting, the hotel itself isn't to the same standard. Fortunately I visited the hotel whilst on a business trip, so I didn't pick up the tab for the nights stay. It's a shame the hotel wasn't to the same impressive standards as the grounds, and if was then the hotel would be well worth a visit

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Chris J Thank you writing on TripAdvisor. I am sorry the hotel was not to your taste, we would have been delighted to solicit your feedback, however i cannot ascertain what you felt was not up to standard in your comments. Yours sincerely Andrew Brownridge Deputy Manager

"Too big!"

4
09/08/2017

The stay here was a gift but upgraded to a four poster room. It was huge and full of furniture. It was not possible to sit and watch tv comfortably as the sofas were sited away from it so we had to sit on two hard chairs!! Couldn't watch tv in bed as the four posts prevented us seeing the screen! Food was good but service was poor. Think it was overpriced for what we got. Couldn't avail ourselves of the outdoor activities as it was torrential rain whilst we were there. It's a beautiful place but to me it needs some thought putting into the room.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Suzanne M Thank you for your feedback through Tripadvisor. I do hope you were able to discuss your views with a member of the team during your stay. I am sorry the room upgrade was not to your liking, we would have been delighted to have moved you back to a standard room, had you requested after check-in. Your comments will be used to review what we offer our guests in the future. Yours sincerely Andrew Brownridge Deputy Manager

"Birtday treat x"

5
30/07/2017

We just came for the day to use the spa facilities,but the voucher we had also included afternoon tea which we ordered on arrival and ment we could have a nosey round the castle!!. The staff were very polite and friendly. The grounds and the castle are amazing to look around, so much history!! This place is absolutely perfect for weddings.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Joanna H Thank you for rating us on TA, we very much appreciate your kind recommendation, the team will be thrilled at your lovely comments. I am delighted you enjoyed your visit. We look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Deputy Manager

"Wedding Day "

5
28/07/2017

Hazelwood Castle is a first rate wedding venue the organisation and setting are top notch the rooms are comfortable and well equipped but check prices the food is delicious but pricey and drink prices reflect on the venue the grounds are excellent for the kids with plenty of activities to keep them happy overall excellent and we'll recommended

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Harry J Thank you for your wonderful review on TA. We are delighted you enjoyed the castle. The team will be thrilled to read your recommendation. We look forward to welcoming you back to Hazlewood Castle in the future. yours sincerely Andrew Brownridge Deputy Manager

"Superb, relaxed & professional "

4
21/07/2017

Overnight stay with breakfast. Room. Very nice , spacious & clean. The bed was very comfortable, i had a good nights sleep & it was quiet. The shower & the toiletries were a let down, i found the shower temperature hard to get right & the spray wasnt powerful, i only mention the toiletries because i have been to other hotels & paid less but there has been a wider selection. The location is fantastic, you feel youre in the middle of nowhere, not just off the busy a64 - which leads me to the downside, i found getting back on to the a64 somewhat frustrating - its a busy road & theres no slip road, its a normal junction & drivers dont appear to pull into the other lane either (sorry, that's not the hotels fault, i just thought id mention it) The breakfast was lovely. Choice from the menu plus continental self service. Would like to try the shooting at my next trip.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear tweeky2 Thank you for your lovely comments following your recent stay. I am delighted you enjoyed your visit to Hazlewood Castle. Thank you for your feedback, which will assist in our ongoing review of what we offer our guests. We look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Deputy Manager

"Spa good....afternoon tea amazing!"

5
19/07/2017

Signed up for newsletter and got a deal sent through for 45mins of treatment (30 and 15 minute treatments from their normal spa menu) and got afternoon tea, glass of prosecco and handmade chocolates for £45pp for 2people. Amazing value given the quality. Note the spa is only treatments and relaxation room.....there is no steam, sauna or swimming pool. Would definitely recommend.....esp the afternoon tea!!

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear drdavina Thank you for your lovely review following your recent visit. We are delighted you enjoyed your treatments and afternoon tea and found it be good value for money. We look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Deputy Manager

"Gorgeous hotel"

5
19/07/2017

This was my second visit to Hazelwood. We stayed in Rose room, it's beautiful; four poster bed with comfortable mattress, table chairs and a sofa. Gorgeous room in an absolutely gorgeous hotel. The hotel itself is stunning, full of history and beautifully kept. The grounds are stunning, peaceful and again full of history. This is a unique hotel that is worth visiting, photos do not do it justice.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Lin B Thank you for your lovely comments following your return visit to Hazlewood Castle. We are delighted you found the castle comfortable and you liked your room. The team will be thrilled at your comments. We look forward to your next visit. Yours sincerely Andrew Brownridge Deputy Manager

"Excellent"

4
19/07/2017

Stayed here last night for work. Its easy to find and signposted on the main A-road which is handy as the junction does jump up. Warm welcome on arrival and friendly staff throughout the hotel. Its very peaceful throughout and ideal after a tough day. Room was clean and tidy. The restaurant is quite expensive but the lounge menu is perfectly good. Didn't have breakfast so cant comment. But would stay again

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Ceri g Thank you for your review on TA, following your recent stay. I am delighted you enjoyed the castle and thank you for your feedback. The team will thrilled at your lovely comments. Yours sincerely Andrew Brownridge Deputy Manager

"A little disappointed "

3
19/07/2017

I really wanted to rate this hotel higher as the grounds are stunning, but unfortunately I can't. I stayed 1 night while working in the area, staff were all friendly and efficient and my room (Lily) was a little old fashioned but that didn't bother me as it suits the surroundings, and was spacious with all amenities needed, however the bed was the worst I've ever slept in, I did not get 1 wink of sleep, it was like sleeping on a concrete floor. Breakfast was mediocre, it said cooked to order but came out a little quickly and was lukewarm. Overall just not the experience I expected as I drove into the grounds, such a shame for a hotel in such a lovely setting.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Cloe S Thank you for you review on TA. I am sorry you were disappointed with your bed and breakfast, I would have been delighted to receive your feedback during your stay, I do hope you took the time to mention your disappointment to a member of the team, it is at this point we are best able to resolve guest concerns. Once again thank you for your comments. Yours sincerely Andrew Brownridge Deputy Manager

"Fantastic"

4
14/07/2017

We were really impressed with everything .We expected a standard room but was given .a suite of rooms in the stable block,which was very comfortable.We ate in the Tudor bar which was very cosy. The breakfast was very good too as were the warm scones and cream that we enjoyed in the lounge.We can thoroughly reccomend this hotel,so relaxing .,Iwish we could ha e stayed longer than 2 nights.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear specky62 Thank you for your lovely review following your recent stay. I am delighted you found the castle comfortable and that you were upgraded by the team on your arrival. The team will be thrilled to read your lovely comments i will be sure to share with them. Thank you for the recommendation in your comments, we very much appreciate your graciousness. I am delighted you found the Tudor bar to you liking we have tried to create a cosy feel in there with some points of interest in memorabilia and the history of the castle. We look forward to welcoming you back in the near future. Yours sincerely Andrew Brownridge Deputy Manager

"Wedding Venue"

4
09/07/2017

Stayed here for a friends wedding. Room was spacious (we were in Hazle) but there was no air con which I personally would have expected for £150 per night. The room had an enormous bathroom that was in my opinion very poorly designed - ample room for a separate shower cubicle and it appeared that the window had been covered (presumably for privacy) losing all natural light. Breakfast the following morning was plentiful and the food was tasty. The location and venue are ideal for a wedding and we had a lovely time.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear TonyH_Bournemouth Thank you for your feedback following your recent attendance at a wedding. We are delighted you enjoyed the day along with the bride and groom. We look forward to your next visit. Yours sincerely Andrew Brownridge Deputy Manager

"Wonderful Hen Party Weekend"

5
04/07/2017

Fourteen ladies had a fabulous stay which included a trip to York Races with concert followed by a lovely meal and festivities at the Castle on Day One. Nothing was too much trouble, Emma (Reservations Manager) even providing us with our own superb room with bar so we could play games and enjoy a karaoke and organising a mini bus to and from the Race Course. Day Two included a lovely Spa Treatment and Afternoon Tea which was set up overlooking stunning views; the willing staff moving tables and chairs to our chosen spot. The package was very good value and the staff went out of their way to ensure we had a memorable and enjoyable time. I would certainly recommend a similar weekend to anyone else who wants to celebrate a special weekend. Ladies ages ranged from 15- 61 years and everyone had a brilliant time.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear dianemorris85 Thank you for your wonderful review and special mention for Emma, I know she will be thrilled at this. I am delighted you had a great time, and some winners i hope!! We thank you for the lovely recommendation and look forward to welcoming you back to Hazlewood Castle soon. your sincerely Andrew Brownridge Deputy Manager

"Generally a very good experience"

4
04/07/2017

We arrived at the Castle for a hen do, and were greeted by 2 very lovely ladies at the Spa who talked us through our day and took note of the treatments that we wanted. The ladies in the Spa were so friendly, polite and helpful, they made us feel at ease which is what we wanted during our relaxing spa weekend! During our treatments we had afternoon tea and we lead through the restaurant in our dressing downs which I found quite odd but I didn't mind. It just felt strange while there were other people in there eating! We returned to the restaurant later on for our evening meal. The service wasn't great to be honest. We asked for a drinks menu but there was only a wine menu, when we asked what other drinks were available the waiter wasn't sure so a couple of us had to walk through to the bar area to have a look at what pumps and spirits there were. Service seemed somewhat slow which wasn't ideal as we had a taxi booked to go out into Leeds at 8:30pm, we arrived at the restaurant at 6:45pm so we had expected to have plenty of time. We were never asked during our meal whether we wanted another drink, the staff often seemed to be stood around chatting instead of checking on us. The castle itself was lovely and the grounds were beautiful. The beds were massive and the rooms were nice, we certainly enjoyed our stay and had a comfortable sleep! We went down to the restaurant for breakfast the next morning and there were no plates out so we had to sit down and wait for plates to arrive. Once the plates arrived we chose our breakfast and plated it up. One of our party wanted beans on her breakfast, however she was left waiting for about 15 minutes and had to repeatedly ask the waiting staff for more beans. Once the beans were ready, the rest of her meal was cold so she had to plate up another breakfast. The service really was not great in the restaurant however the Spa staff were excellent and we generally enjoyed our stay.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Honey_Badger34 Thank you for your feedback on TA. I am delighted you enjoyed your visit, but that you felt the service was slow in the restaurant. We will always discuss guest feedback as a means of improving guest experience. We don't, as you point out have a drinks menu, we stock all products you would find in a licence premises. We will review this suggestion. I will be sure to share your comments with the spa team. Thank you for taking the time to share your comments on TA Yours sincerely Andrew Brownridge Deputy Manager

"Bedrooms not wheelchair accessible"

2
03/07/2017

We attended a lovely wedding here and decided to stay the night as I was told it was accessible, the website also says this. The hotel is in a lovely location and although obviously short staffed the ones who were there were fabulous and couldn't do enough to help. Unfortunately the bedroom door were too narrow for a wheelchair and there were no grab rails even if you managed to get in. The lift had to be operated by a member of staff which was OK except when my husband needed to use the accessible toilet which involved getting a member of staff in the middle of the night to go outside, use the lift and go back in to the disabled toilet at another entrance. It took me 15 minutes to find someone as the telephone in the room did not work. The doorway back in to the disabled toilet was only made accessible when I identified earlier that a wheelchair user could not get over the door jamb without a ramp. Lovely maintenance staff then made one. The interior doorways were also a challenge but just scraped through the one into the library. I understand the age of the hotel and the access problems they have, but please make people aware of this when booking. With the exception of a receptionist that showed no interest, all the staff including the manager were great.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear GerryStan Thank you for your review on TA. I am sorry you were disappointed with your stay. The building does not lend its self to easy access for disabled guests. The castle is sprawling, but the access to the public areas is available to wheelchair users. The restaurant and bar are ramp accessible. The lounges are all on one level accessed by a platform lift. We will continuously review what we offer and address where it is feasible to do so. I am delighted the team were accommodating and assisted you during your stay. Yours sincerely Andrew Brownridge Deputy Manager

"Fabulous stay at Hazelwood Castle Hotel"

5
30/06/2017

We stayed here for one night whilest travelling on to Northumberland for a weeks holiday. The hotel is, and grounds are, as stunning as it looks in all the pictures you'll see. Our room overlooked the water garden and was very very comfortable. Afternoon Cream Tea in the garden was a lovely treat as the scenery overlooking the fields beyond the gardens is breathtaking, we were very lucky with the weather. We had our little dog with us and he loved all the fuss he received from the very nice and helpful staff. Steve, the consiage (a mind of information on the history of the castle) made sure we were very well looked after. If we are ever that way again we would love to stay for longer. I would definitely recommend this hotel . Thank you for a very nice stay.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Sue902 Thank you for your lovely review on TA. I am delighted we were able to look after you so well. Thank you for your special mention of Steve, he will be thrilled to read your comments. We look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Deputy Manager

"Beautiful setting!"

4
24/06/2017

My wife and I stayed at Hazelwood Castle for one night in June. The buildings are fascinating and full of history set in beautiful countryside. The staff were friendly and helpful and breakfast was great. The room could do with some refurbishment and the shower head was dirty. Overall a very interesting place to visit.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear EddJ66 Thank you for your review on TA. I am delighted you enjoyed your stay with us. Thank you for your feedback, I do hope you mentioned the items your raise with a team member. We look forward to your next visit to Hazlewood Castle. Yours sincerely Andrew Brownridge Deputy Manager

"Beautiful buildings and grounds but ..."

1
24/06/2017

I have been twice now to stay over after party and wedding. The place need a good clean ... the windows in the entrance doors don't give a great impression even on entering .. filthy ..toilets at function room needed a good clean i.e. Skirting, floor and a lick of paint, guest room very dated .. small, needed bottoming,again nothing related to name .... Food average .. but didn't have full dinner service Our service at breakfast yesterday was appalling ... took 40 mins from ordering, then wrong, then no better,cold floppy un toasted toast ( if you ever received it),if you asked for anything took forever ... there were 10 of us waiting at one point and no one received cooked food in less the 40 mins. It's not exactly rocket science ... I thought about giving s hand at one point as did others ... One group complained after an hour and pots and pans went flying in the kitchen ... service staff need training desperately .... Hmmmm such a shame ...

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear GorgeousV Thank you for your comments following your recent stay. Your comments will be reviewed and addressed where appropriate. I do hope you took the time to discuss your list of faults with the duty manager, it is at this point we are best able to resolve issues raised by our guests. Once again thank you taking the time to share your views on Trip Advisor. Yours sincerely Andrew Brownridge Deputy Manager

"Interesting building in attractive location"

4
24/06/2017

Spacious rooms and interesting hotel with history. Staff were friendly and helpful although one morning there was some confusion with the younger waiting staff over what time breakfast finished. We still had 30 minutes according to written information but were told breakfast had ended - not a good start to the day for us. Delicious lamb dish for dinner but other choices were also tasty. It was good to be able to stroll in the grounds after our evening meal. Our dog also enjoyed he grounds. Bedroom decor/en suite could benefit from a freshen up/modernisation and farm machinery noises woke us in the morning - hotel is in the countryside after all!

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Scotexile Thank you for your review of your recent stay, i am delighted you enjoyed your visit to Hazlewood Castle. The team will be thrilled at your comments and the kitchen team will be delighted you enjoyed your food. We look forward to welcoming you back soon Yours sincerely Andrew Brownridge Deputy Manager

"nice but room for improvement!"

3
21/06/2017

came for our anniversary. the wife loved the spa. room was nice but needed redecorating. but it was clean just bit tired. had evening meal and breakfast service was terrible 1 hour into service and the young waiter and supervisor had no idea what soup of the day was! food was nicely presented just not polished! and a little under seasoned for my taste. breakfast was great tho full English from the kitchen and a buffet with every thing you could want on it. think the croissants were cooked night before at least would of nice fresh!

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear pablo s Thank you for your review on TA. I am sorry you were disappointed with your stay. We would have been delighted to speak with you during your stay to address any concerns you might have. Your feedback is valuable to us and will form the basis for our review into what we offer our guests. Yours sincerely Andrew Brownridge Deputy Manager

"Like living in 1086 only better"

5
17/06/2017

Hazlewood is Wonderful. We enjoyed the grounds, food, etc, atmosphere to the utmost. Deep windows to the past and the wood work was fabulous, so thick and lush. Staying in a castle was the thrill of our trip.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear sherry412 Thank you for your delightful review on TA, I am glad you found the castle enchanting, the castle does have a long history. The team will be delighted at your comments, i will be sure to share with them. Yours sincerely Andrew Brownridge Deputy Manager

"Gorgeous!"

5
16/06/2017

My family and i did two weeks in England of which we stayed a coupe days at this beautiful castle. The grounds and the castle are gorgeous and very comfortable. Large nicely decorated rooms, each with their own bathroom. The only downfall is there was no AC, but we were experiencing unseasonably warm weather our entire trip. And's lets face it, we are Americans, we're used to being able to control the climate. We only stayed a coupe of days but it was extremely relaxing, the staff were great and the Deputy General manager, Mr Brownridge gave us a very informative and fascinating tour of the property. We didn't have a chance to ensure in the spa, however the food in the dining room was great! This would be the perfect place for a beautiful wedding and it was reasonably priced. I would go back in a heartbeat.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Guest Thank you for your lovely review on TA. I am delighted you enjoyed your stay, and that the sun shone for you! I was delighted to have had the pleasure of giving you a tour of the castle, it is a wonderful old building that has many stories to tell. The team will be thrilled at your comments. We look forward to your next visit to the area and welcoming you back to Hazlewood Castle. Yours sincerely Andrew Brownridge Deputy Manager

"Wonderful"

5
15/06/2017

Spend couple of night in this amazing place. Large and comfortable rooms. A nice restaurant, breakfast not very rich (tried the continental one) The garden is astonishing and in perfect conditions. Warmly Suggested !

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Guest Thank you for your lovely review following your recent stay, i am delighted you found the castle and gardens enchanting, we look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Deputy Manager

"Brilliant "

5
09/06/2017

I came to 'Inspire' for a weekend with 13 friends for a Hen Do. Megan, Holly, Katie and Sophie were amazing and went out of there way to make us all feel relaxed and at ease. Sophie did me the most amazing massage it was just total BLISS! Highly recommend this place I would def return! Ps food was fabulous too!!!!

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear MrsSAS88 Thank you for your lovely review of your visit to Imagine Spa. The team will be thrilled to read your comments of your time there. I will be sure to share this with the team. Once again thank you for your review. Yours sincerely Andrew Brownridge Deputy Manager

"Lovely secluded location"

4
05/06/2017

Set in rolling hills it is difficult to imagine you are just off the A1M and so near to Leeds itself. The castle has been through many incarnations during its life and is now a hotel and very nice business and meeting Centre. We were there for a ceremony organized by the NHS and whilst we did not stay overnight found the staff and catering extremely pleasant and acceptable. We had a very nice two course meal while we were there and would definitely stay longer on another occasion should the need arise.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear LandDT2010 Thank you for your lovely comments on TA. We are proud to host the NHS doner awards at the castle. The team will be thrilled at your comments, I am delighted you enjoyed the food and your visit as a whole. We look forward to welcoming you back in the future. Yours sincerely Andrew Brownridge Deputy Manager

"What a disappointment"

1
05/06/2017

We are a couple, we attended a friends wedding in June and stayed in Hibiscus for one night which cost £160 for bed and breakfast. CONs Serious TLC needed here, this venue is tired and shows lack of attention to detail throughout. It feels unloved ! Bedroom is shabby and dusty. Sink in bathroom is blocked. Kettle is broken All food served was cold, including the cooked breakfast. None of it was very nice. Not enough parking for guests staying overnight in resident car park Reception not covered on a regular basis and telephone goes unanswered Ladies toilets on the ground floor only had one of three in working order the whole time we were there. One was locked, one had no light. The only working toilet did not flush properly. There were no paper towels to dry your hands or hand dryers. House keeping leave the next guests clean towels and sheets on the floor outside the room on the shabby carpet early in the morning. Checkout was unpleasant, 3 out of 4 in front of us all had unexpected extra payments to make for their rooms PROs Great setting for a wedding,

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear TDownes Thank you for taking the time to share your views following your attendance at a wedding. I am sorry you were disappointed with the accommodation. We are continuously reviewing our offering and will do so on receipt of your comments. I am sorry you felt the food offering was cold, the food is temperature checked throughout, care is taken with such items. I will ensure a thorough review of our services following your comments. Yours sincerely Andrew Brownridge Deputy Manager

"Thoroughly redeemed themselves! "

5
04/06/2017

After my initial review, Andrew dealt with my complaint in a very professional yet personable manner and arranged for us to go back for treatments and dinner, bed and breakfast for free which was very generous and I felt like he really wanted to ensure I had good memories of the castle. The treatments were amazing and we're looking forward to our night's stay next weekend! Thanks for everything.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Emily B Thank you for your lovely comments on TA. I am delighted you enjoyed your return visit. We try hard to get it right, but acknowledge that things can go wrong form time to time. We will as a team always want to address and if possible put right a guest disappointment. I am thrilled we were able to look after you on this occasion. We look forward to welcoming you back in the future and i would be delighted to handle any bookings you might have personally. Yours sincerely Andrew Brownridge Deputy Manager

"Spa day 2 for 1 mid and fizz"

3
04/06/2017

Booked for reasonable price but then because it was Sunday there was a surcharge of £10 which was unexpected. Mud treatment was good, relaxation room not so good, small, noisey and needs a makeover. Ordered afternoon tea, when the time come for this, could locate any staff anywhere on reception, phone was constantly ringing, people were waiting to be checked in for up to 40 mins! We didn't even know where the restaurant was as wasn't shown. Anyway after getting the afternoon tea later than expected it was really lovely and worth the extra price of £10 each. Prob wouldn't visit the spa again as been to a lot nicer ones for only slightly more money but was still a nice day with a friend with nice food

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Melissa C Thank you for your views on TA. I am sorry you were disappointed with the spa, and that you had to wait for your afternoon tea. I am delighted you were please with what you received though. We welcome feedback especially at the time of the concern, it is at this point we are best able to remedy a guest concern. Once again thank you for your comments. Yours sincerely Andrew Brownridge Deputy Manager

"Daughter's wedding"

4
03/06/2017

Wonderful, beautiful venue for a magical wedding. The day was well managed and ran smoothly. Thank you to the wedding team. The room pricing seemed very random and incomprehensible. Guests do compare notes, and the range of tariffs seemed vast: £69 for a two roomed suite, through £120 for an ordinary twin room to £250 for I don't know what. All for a Thursday night. Many guests were led to believe they had got the last available room, including one who'd booked 9 months in advance. My suggestion is that the wedding team and the room booking team need to collaborate more. Having said this, I would return to the hotel; I felt I'd been on holiday.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear CarolynC477 Thank you for your lovely review following your daughter's wedding. We are delighted your expectations were exceeded. We will review your feedback with regard to room rates. These are set specific for wedding guests, although occasionally guests research independent websites rather than contacting the hotel direct, which given the vast choice of third party booking sites, rates can vary. The best rate is always going to be available by calling the hotel direct. We look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Deputy Manager

"Overnight stay."

3
29/05/2017

The Castle and grounds are impressive but the hotels facilities are lacking. The evening meal was reasonable but the room and breakfast were disappointing. In my opinion there was no real leadership on display and the castle deserves better!

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Gary J Thank you for your comments on TA. We believe we offer a unique setting for our visitors with extensive landscaped gardens and woodland, complimented by the many lounges and relaxation areas within the hotel. A full service bar and restaurant facility is available all day and in the evening, our food is all sourced locally with the emphasis on freshness and quality. The duty manager would have been delighted to take any comments forthcoming on any service shortfalls. Once again thank you for your views. Yours sincerely Andrew Brownridge Deputy Manager

"Not worth the money"

2
29/05/2017

My mom wanted to stay in a castle for our vacation as this was her first trip to Britain. We stayed in the lavender room. It was so old and musty. It did not feel like a castle, it felt like a renovated Motel 6 in bad need of some TLC. The couch cushions were so lumpy. The table chair backs were so dirty, the fabric was smooth instead of rough like old tapestry, like other parts of the chair felt. If that makes sense.... There were three of us and were told that the fold out sofa was had a mattress just as thick and comfy as the beds in the bedroom. Sooooo not the same. It was a thin, lumpy mattress and you could feel the metal springs. There was no where to get food or snacks at night. There was only a restaurant that had crazy expensive food. We just wanted some light room service and maybe a pop. Nope, none to be found. I'm so glad we only stayed here one night.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Stephanie M Thank you for your views on TA. I am sorry you were disappointed at your stay with us, I do hope you took the time to bring your concerns to our attention whilst at the hotel. The restaurant has a great reputation for producing high quality cuisine, which the kitchen team take much pride in, I am sorry you felt that there was no options within your budget. Once again thank you for your comments. Yours sincerely Andrew Brownridge Deputy Manager

"Brilliant Sunday lunch"

5
29/05/2017

Myself and my husband came here last Sunday for lunch to celebrate our 3 year anniversary (which had also been at Hazelwood). We opted for the 3 course set Sunday lunch and enjoyed every course! We started with the baked cambert, then had the belly pork and whilst I finished it all off with the cheesecake my husband had the sticky toffee pudding. There was not one dud course but particular highlights were the baked cambert and the huge Yorkshire pudding! The portion sizes are big so come with an empty stomach but this was not a case of quantity over quality, each course was fresh and delicious. We couldn't believe the value for money at only £20 for all 3 courses. An excellent lunch, many thanks Hazelwood!

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Susie B Thank you for your lovely comments on TA. I am delighted you chose to spend your anniversary back at Hazlewood Castle. The team will be thrilled at your comments about the food and we look forward to welcoming you back next year. Yours sincerely Andrew Brownridge Deputy Manager

"Good break but a few points to make..."

4
29/05/2017

Me and my friend booked the Hazlewood Retreat for 2. Upon booking, we were advised that we would have the Mud Serail at 1pm, followed by afternoon tea, a 45 minute massage at 15:45, prosecco, evening meal and breakfast the next. Upon arrival at reception, there were no staff around so we had to call a number on the reception phone. When answered, I explained we were on one of the spa packages and just wanted to know if there was any way we could check in before heading to the spa. Upon answering this question, i was simply told no one could be checked in before 3pm. It would of been nice if the receptionist would have had the courtesy to at least check if the room was ready in which case we could of possibly checked in. We then headed over to the spa to again, an empty reception desk. We sat and waited for around 25 minutes before a member of staff attended us to discuss our visit. I was quiet disappointed to find out the massage was actually only 30 minutes instead of 45 which I was advised over the phone. After filling in the health forms, we were then taken to the changing rooms and then to the Mud Serail. The Mud Serail at this hotel is excellent compared to some other hotels which I have visited. Plenty of mud to be used between the 2 of us, however, the cold water in the room wasn't very cool so it would of been nicer for this to be fresher. After the Mud Serail, we where then advised we could make use of the relaxation room. After being in here for around 25 minutes, one of the therapists came to advise that we could have our massage then instead of waiting until 3:45. I asked if rather than having an earlier treatment, would it be possible to have an extra one (we only wanted the 15 minute head massage) but I was greeted with the response that "I am breaking off from admin work to do the massages earlier but if you don't want them earlier I will go back to my admin and just do the massages later". From a 4* hotel, I would not expect this type of response, and I am sure hotel management would much prefer the extra money to be brought in! After we had our treatments in the spa, we then went over to reception to check-in to our rooms. The rooms was lovely and it was nice that the window had been opened in the room to cool it down given how warm it was. The prosecco was in the room as described, however, we had to ring reception for glasses and and ice bucket. We then went to the hotel restaurant for afternoon tea. This was lovely and it was nice to have a menu so we could choose the selection of sandwiches we want. After the afternoon, we went back to our room to get ready for our evening meal. The shower facilities in the room were great and bathroom very clean. Due to the weather being nice, we decided we would sit in the castle gardens and have a few drinks prior to our meal. Due to their being a wedding on at the hotel, the seating outside was all occupied by their guests so we had to sit much further away from the actual hotel and restaurant. Service in the restaurant by the tall, young gentleman with the dark hair was excellent. Sorry I didn't catch his name but he provided excellent service and is a credit to the hotel staff. Food was nice, however, the menu choice was very limited and unfortunately had to send my steak back as I had ordered this as well done, but I was actually given a steak which was Medium-rare. Room/ bed was comfy however relatively good nights sleep. Due to position of our room, we were awoken early in the morning due to hotel staff moving loud trolleys outside of our room. Breakfast was nice - no complaints there. I would just advise that they really need a industrial toaster rather than a standard home toaster as thi caused a bit of a q! Staff upon check in nice. Overall, a good hotel but a few things just need to be addressed.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear maresaleigh Thank you for taking the time share your views on TA. I am delighted you have accepted my invitation to return to the hotel, after i contacted you by email. Yours sincerely Andrew Brownridge Deputy Manager

"Wedding"

5
28/05/2017

Me and my husband had our wedding here and what an amazing place it is. From our very first meet with melissa to our actual wedding day, everything was organised to perfection. All staff were so helpful and friendly throughout and heidi was excellent the day of the wedding, organising the whole running of the day. Thank you so much to you all. I cant wait to come bk on our 1 year anniversary. Xxx

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Amy H Thank you for your lovely review following your wedding at Hazlewood Castle. I am delighted you had an amazing day. The team will be thrilled you have lovely memories of your special day. Melissa and Heidi will be glad of your special mention and it is great to read they looked after you so well. We look forward to seeing you here again very soon Yours sincerely Andrew Brownridge Deputy Manager

"Mud Spa and Afternoon Tea "

5
25/05/2017

The Imagine Spa is fabulous Great treatment and friendly staff We sat outside for afternoon tea We were given a choice of sandwich filling Lovely food and great service from Azorra Beautiful surroundings for wandering

"Terrible Service"

1
24/05/2017

Beautiful hotel. Service at reception was terrible, restaurant was slow service, food awful and I was overcharged. This was not resolved. I loved the building but would not return until staff had training on how to treat guests

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear 702linb Thank you for your review on TA. I am sorry you have felt the need to share your experiences on TA, and not with us at the hotel to resolve. We are proud of the staff here at the castle, and this is reflected in the many positive comments about the team, I am sorry we have not lived up to your expectations on this occasion. Equally the food is an area which receives many positive comments, again something the team can be proud of. Once again thank you for your views. Yours sincerely Andrew Brownridge Deputy Manager

"Wifes birthday"

5
23/05/2017

My wife and I have just had an over night stay at the Hazlewood Castle & Spa. We arrived at about one thirty on Sunday the 21st of May. We had booked afternoon tea, evening meal and bed & breakfast. I have to say they were all fantastic. For dinner my wife had the lamb and I had the steak, they were cooked to perfection. Our total compliments to the chef. The room was lovely and the grounds are beautiful and so relaxing. All the staff were brilliant but I would like to mention two of the staff Individually, the receptionist who greeted us on our arrival, she was excellent and very very helpful, and the waiter who brought us our drinks on the afternoon and waited on us at dinner, he was great. (Sorry I don't know your names). We are so looking forward to returning here very soon. We loved it.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Allan B Thank you for your lovely review on TA. Both Emma and Keir were the team members who looked after you so well, I will be sure to share your comments with them. I am delighted you enjoyed your stay, and we look forward to your next visit. Yours sincerely Andrew Brownridge Deputy Manager

"Beautiful surroundings, but pricey food"

4
19/05/2017

Booked through the BW website and had a bargain offer of £69 B&B for a suite. Room was across the courtyard next to the carpark and was large and clean. There was a separate living area with sofa, desk and tv, a bedroom with another tv and a bathroom. There was no internal lock / chain on the door out to the corridor which was a little disconcerting for a lone female, so I just put the armchair in front of it overnight. The door did need a key to unlock it from the outside, but normally hotels provide additional forms of security rather than just the one lock. I did, however, feel safe in this hotel. Being here on business means I have a budget as to what the company spend on expenses. I ate in the bar as the restaurant was beyond budget, and the cheapest option in the bar was burger and chips for £15.50. It was nice, but not worth the money. A glass of wine was £6.40, so that was pretty much the expenses allowance. It took more than 5 minutes for someone to appear in the bar to serve me, and that was the same for every subsequent guest. The hotel offer guided tours for £5 per person, but due to time I was unable to partake in this activity. Some information boards / leaflets in rooms would be useful so guests can learn more about the history of the castle themselves. The hotel is located in beautiful surroundings, it was just a shame it rained so much that I didn't get to explore them. I would stay here again if in the area, but would probably find somewhere cheaper to eat.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Helen C Thank you for taking the time to review your recent stay on TA. I am delighted you enjoyed your stay and found the castle to your liking. Thank you for your feedback, which will form part of our review of what we offer our guests. We look forward to your next visit. Once again thank you for your feedback. Yours sincerely Andrew Brownridge Deputy Manager

"A weekend in April"

4
18/05/2017

We arrived on Saturday and were shown to a lovely large ground floor room across the courtyard from the main building. All the rooms are named after flowers. Two large sash windows with a lovely view of the pond, although we were hesitant about leaving them open due to the ground floor location. The bathroom was large and despite not having a separate shower cubicle we found the bath/shower more than adequate. The Reception staff were very helpful and had plenty of local knowledge. Both the bar and restaurant staff were polite and very helpful. We had an excellent dinner in the restaurant, beautiful food and portions large enough for a healthy appetite. Breakfast the following morning was one of the best I have ever had with a good variety and plenty of lovely local produce. The wine list and beers covered all tastes. Afternoon tea is also available for both guests and day visitors. The grounds are as extensive as you would imagine from a Castle dating back centuries and offers both organised 'fun' eg quad biking and some outdoor gear ( hiking boots etc) should they be required by guests. If possible it may be an idea to avoid weekends as our stay included both a christening party on the Saturday and a wedding on the Sunday. Although I realise that this is a lucrative business for the hotel it meant we could not freely access all public areas, and some of the guests were not on their best behaviour. This didn't greatly inconvenience us but meant we did not experience everything on offer.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear HappyGrannieLds Thank you for taking the time to review your recent stay, the team will be thrilled at your nice comments. I am delighted you were well looked after. Thank you for your constructive feedback, I am glad that events going on within the hotel did not detract from a pleasant stay. We look forward to welcoming you back to Hazlewood very soon. Yours sincerely Andrew Brownridge Deputy Manager

"Lunch and mud serail (groupon). Self service treatment?"

3
17/05/2017

Its a few years since I came to the very beautiful Hazelwood Castle. In an amazing setting with stunning public rooms and I thought it would be the perfect place to take a friend to lunch and a treatment. The restaurant was smart and well presented. Sadly the same could not be said for my friends Caesar salad. A pile of lettuce, with a big piece of chicken, admittedly, but lacking any care and attention, and rather uninspiring. I had a burger which was okay. Good size portion but not particularly tasty. We headed for the mud serail treatment, which turned out to be a DIY 'here is a sauna, rub yourself in mud and wait in there for 15 minutes' I expected a 'treatment' to be a relaxing experience but as you cant lay, or even recline,in the sauna we just found ourselves giggling at the absurdity of the situation whilst waiting for our time to be up. I accept that we went on a groupon deal but for me it wasn't worth even the reduced rate of £65 for a basic 'pub lunch' and a sauna. The setting is so beautiful Hazelwood, I think you need to up your services to match. I was expecting a little more finesse.

"SUNDAY SANCTURY"

5
17/05/2017

i brought my partner hear fro his Birthday last sunday 14th may...what a fantastic time we had..we had the mud seril at 3pm time to chill in the relaxing lounge, drinks outside in the lovely sunshine...we had are eveing meal incloued so ate in the resterant, food was fab....we had breckfast in the morning followed by a tour of the castle and coffe in the big lounge....FANTASTIC...have already booked to take my friend for her Birthday early july,,,,..Thanks again what a wounderfull place

"Fab time "

4
16/05/2017

Myself and lovely wife went here after her winning a competition, had a lovely time, really nice food, the room was excellent and the staff were friendly. Well worth a stay as the castle is full of history. I highly recommend a stay here.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear oliver f Thank you for your lovely review following your recent stay, the team will be thrilled at your mention of them. We are proud the long history of this ancient castle. We look forward to welcoming you back to Hazlewood Castle soon. Yours sincerely Andrew Brownridge

"Weekend break"

4
12/05/2017

We really enjoyed our stay at the castle, we found all staff to be helpful, polite and attentive, the grounds are beautiful, our room was spacious and clean. The breakfast was very good with good choice, we also enjoyed an evening meal. When we first booked we booked for another night but because of work commitments we had to cancel, on arrival we were charged for the cancelled night. We were soon refunded the money when we questioned it. I thought the bathroom in our room could do with redesigning and updating, I also found that when I checked in to have two dogs trying to have a fight in reception a bit off putting.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Ruth T Thank you for your review of your recent stay. We are delighted you enjoyed your weekend break. The team will be delighted at your mention of them. We look forward to welcoming you back to Hazlewood Castle soon. Yours sincerely Andrew Brownridge Deputy Manager

"An amazing place to stay ."

5
08/05/2017

Location is superb . Close to Leeds , York and Harrogate . Just the right distance to be able to visit these cities yet be able to return to a tranquil oasis so steeped in history . To be able to stay in a real castle that is around nine hundred years old with all the splendour of years past . It even has its own chapel which would be a wonderful spot for a wedding . Mentioned in the doomsday book , it's a real piece of history . The surrounding countryside is idyllic with rolling green fields and gorgeous trees . Beautiful gardens . The rooms were definitely not a let down . No tiny spaces here . Beautifully appointed As you would expect in a high class establishment . Furnishings in keeping with the building . A true delight . We even had a wonderful four poster bed .it certainly made our trip . A real Downton Abbey experience together with the wonderful sitting rooms and libraries. Just such an amazing hotel . The staff were amazing . So friendly and helpful . Nothing was too much trouble . Breakfast was really good with lots of choices . All the little things make this hotel a real destination by itself . First Class and Thanks for a special stay which will always stay in our memories

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear bessadams Thank you for your generous comments on TA. We are proud of the long history here at the castle. The chapel is a lovely quiet place for contemplation. The team will be delighted at your special mention of them. we look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Deputy Manager

"Much improved on previous visits"

4
04/05/2017

Visited for a business conference and found the day worked well. Good room with lovely views over fields to the south west, plenty of coffee/tea and warm pastries on arrival. Buffet lunch featured delicious individual red pepper flans, hot and crispy bread crumbed scampi pieces, chips or wedges, sandwiches and a delicious chicory leaf "boat". Definite improvement noted

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Brian M Thank you for your review on TA. I am delighted you enjoyed your visit to the castle. The team will be thrilled to see you have noted improvements, we are continuously working to improve what we do at Hazlewood. We look forward to welcoming you back soon. yours sincerely Andrew Brownridge Deputy Manager

"Great Again, as always"

5
03/05/2017

As always a great stay. Staff were attentive and helpful. Food was excellent, room was very clean and tidy. Loads of parking and lovely grounds to walk in after dinner. Breakfast was nice, lots of choice.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear dannny_boy2 Thank you for your lovely comments following your recent stay. I am delighted you found the castle and the food to your satisfaction. The staff will be delighted at your special mention. We look forward to your next visit. Yours sincerely Andrew Brownridge Deputy Manager

"wedding promises piecrust"

1
03/05/2017

Booked my wedding here and promises made were made perhaps purely in order to get the booking, moved my Mum from her room after she booked in excess of 18 months prior to the date, weren't interested in solving the issue, merely sent an email stating she couldn't stay in that room, the manager has a couldn't care less attitude, stating in essence well that's the room we've got, in a take it or leave it fashion, he simply wasn't interested, allowing guests from a wedding the day after to take over, lying about room availability and quite simply appalling in their whole attitude as if it simply wasn't important. Be very careful before booking your special day here, staff don't have that special care you expect unless you're comparing it to the working men's club in the village.

"Wedding to remember "

5
01/05/2017

I read some negative reviews of this place, and they were so pedantic and stupid! We went to our friends wedding there and it really was great. It's beautiful! Really amazing. We stayed in the honeysuckle suite, which was massive and gorgeous! My only annoyance was the tv in the bedroom didn't work. But the one in the 'living Room' did so it's not the worst thing ever. It was very expensive to stay the night even though we were supposed to get cheaper rates, found them a lot cheaper online. But it doesn't matter as we had a great time. And I would recommend as it really was a perfect day for them. And us. Thank you hazlewood castle

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear cadburys59 Thank you for your lovely review of your recent stay. I am delighted you found the castle exceeded your expectations. The team will be thrilled to read your lovely comments. We look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Deputy Manager

"Special night at a special place"

5
30/04/2017

We stayed here on Friday night and it couldn't have been more amazing! The staff were all extremely friendly and helpful, the food was to die for and the room couldn't have been better! We can't wait to come again x thankyou!

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear sophiemillichamp Thank you for your lovely review of your recent stay, I am delighted you enjoyed your stay, we look forward to welcoming you back to the castle soon. yours sincerely Andrew Brownridge Deputy Manager

"nice stay"

4
26/04/2017

the hotel, was comfly and spotless,. it would be nice to sit in the grounds on a warm summer evening. the young lady on reception was very helpful with a lovely smile we ate in the restaurant on the first evening, and the 2 young waiting on staff, really need some training, the young man didn't want to make eye contact, our table and another couple were trying to order some drinks and our meal, and he kept dashing off, with out engaging with the customers.the restaurant wasn't over busy. maybe he is new, or perhaps in the wrong job, if hospitality is not for him, either way, staff who don't engage with the customers are letting the hotel down

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Sue M Thank you for your review on TA. I am delighted you enjoyed your stay and found the castle enjoyable. I am sorry you found staff members inattentive. We will review the staff that were on duty and address where we feel training is required. Thank you for your review Yours sincerely Andrew Brownridge Deputy Manager

"Hazlewood Castle"

5
25/04/2017

We held a fabulous birthday party for our twin girls at Hazlewood Castle - Laser Tag in the woods via Live 4 Today which works in conjunction with the Castle and then onto the Castle for birthday lunch & a nights stay - we always deal with the events organiser Melissa Hamer at Hazlewood, who has to be commended for her efficiency, bubbly & bright personality and her ability to then deal with all elements of the castle ie; accommodation, restaurant etc to ensure any event is well brought together. The Castle itself is amazing, steeped in history, beautiful décor, staff very friendly and has a relaxed approach and feel for such opulent surroundings. We have stayed many times and held several events here and have never been disappointed - the place and team are fabulous - well done Hazlewood.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Kerry S Thank you for your wonderful review of Hazlewood Castle. I am delighted you enjoyed your event at the castle. Melissa will be thrilled at your special mention of her, we pride ourselves on the teams ability to deliver guest expectations and go above and beyond for our guests. Once again thank you for your lovely review and we look forward to your next visit. Yours sincerely Andrew Brownridge Deputy Manager

"Fabulous Stay"

4
23/04/2017

Had a wonderful stay at Hazelwood Castle, the staff was all so friendly and nothing was too much trouble. We was made to feel so very welcome but wasn't over fussed also. We ate in the restaurant and had a lovely meal, although I'm not sure the chef has his timings right for steak but as it was our first overnight stay together as a couple I didn't want to make a fuss. Breakfast the following day was amazing and very filling. Overall we had a wonderful stay and the settings and weather made it perfect.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Vickster30 Thank you for your lovely review following your recent stay, I am delighted the team were able to make your stay special. I am sure the chef will take your comments on board. We welcome feedback of any nature and are delighted to receive it during a guests stay, it is at this point we are best able to respond to guest concerns. We look forward to welcoming you back soon. yours sincerely Andrew Brownridge Deputy Manager

"Spa and afternoon tea"

4
21/04/2017

We had a lovely afternoon at hazelwood castle. Afternoon tea was very nice, we asked for tuna sandwiches and got ham but this error was soon sorted and we got a free glass of prossecco which was lovely so handled very well. Staff were welcoming and attentive both in the castle and spa and made for a very relaxing afternoon.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Tracey S Thank you for your lovely review following your visit to Hazlewood Castle and Spa. I am delighted to read that the team looked after you, I will be sure to share with the team. Yours sincerely Andrew Brownridge Deputy Manager

"not suitable for aged people"

3
20/04/2017

I am 85 and need a walker to get around. I found there were too many stairs e.g to go to breakfast and evening meal. The food was excellent and the staff helpful.The bedrooms and bathrooms were too small for me and my son. The bed was comfortable and I was warm Had difficulty with the kettle had to be very careful as it was very close to the edge of the table and kept falling off.. But the views were lovely and we had a lovely break, but I would not go there again it is more suitable for the people who are fit

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Rita G Thank you for your review on TA. I am delighted you enjoyed the food and found the staff helpful. I am sorry you had difficulty getting around the castle, we work closely with the authorities to ensure we comply with the law on access. The Castle was built around 1283, with raised access, tackling this for required access and complying with listed building regulations is a balance that these types of buildings must face. I am delighted you otherwise enjoyed your visit to this ancient castle. Yours sincerely Andrew Brownridge Deputy Manager

"lovely setting, lovely suite and worth a visit."

4
17/04/2017

Booked this one night stay for an early 60th birthday treat for my husband so booked a suite, we had a lovely room and everything as it should be with the accommodation. We booked the spa experience with afternoon tea and Katie was absolutely fantastic and saved the day for us as the Aa autoroute and took us past tadcaster and then we run unto an accident involving a cyclist and vehicle. Katie made such a difference and we managed to get there an hour late but arranged our mud experience and afternoon tea. We booked the restaurant for the evening and as no management there it was obvious the two younger staff and one mature were struggling to cope, there was quite abit of time waiting but the main meals were good. we did pass our comments on and it couldn't have been dealt with more professionally without any fuss. I do think when there are large groups of guests the couples are overlooked which does happen in most places.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, responded to this review
Dear Diana d Thank you for taking the time to review your recent stay, I am sorry you felt the service was slow during dinner, it is not our intention to neglect any of our guests. We did experience unprecedented numbers of diners on Friday evening, but may I thank you for your patience, I do hope it did not detract from what was otherwise and enjoyable visit. I am delighted you were well looked after and we look forward to welcoming you back in the future. Youtrs sincerely Andrew Brownrideg Deputy Manager

"Mixed view of this stately manor"

3
15/04/2017

Ok, the service here was great... I turned up a month before my booking having clicked the wrong button on Booking.com!!! The desk staff were great, they found a room - well a suite actually, made the changes to my booking and our weekend could go ahead. The room was huge had a 4 poster and views across the extensive grounds. Unfortunately it was cold and draughty... expected to some extent from an old manor but still disappointing. The bath was enormous but the water never got above warm and the shower head dropped constantly. I didn't complain as the staff had been so good as to sort out my booking mistake, so I'll never know if anything could have been done. Breakfast was tasty and hot if limited in selection. One downside to the restaurant was, although full of character and cosy, it's also outside the main building and it happened to be pouring down when I was there. It's only a few steps away but I was soaked. I emailed the spa asking for treatment recommendations for my partner over the duration of our visit. I'm still waiting for a reply. All in all, beautiful setting, lovely building but a little tired. More suited to the weddings and events that I'm sure are it's bread and butter.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, responded to this review
Dear Phil Y Thank you for your review, I am certain, had you brought the concerns of heating and water to our attention we would have been able to attend to these. it is at this point we are best able to address guest concerns. I am delighted however the team went out of their way to accommodate your booking, and help you after your error. We are proud of the team and the ability to respond to guest issues and go the extra mile! Yours sincerely Andrew Brownridge Deputy manager

"A relaxing afternoon and evening"

5
12/04/2017

We stayed for one night at Hazlewood Castle, we could not fault it the staff were friendly and helpful, the food in the restaurant was delicious and the ambience welcoming and relaxing. We were lucky with the weather and where able to sit in the grounds enjoying the sun in the afternoon. We are looking forward to our return.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, responded to this review
Dear lancsprop1 Thank you for taking the time to comment on your recent visit to Hazlewood Castle. It is lovely to read that you enjoyed your stay with us, the team will be thrilled at your mention of them. We look forward to welcoming you back to Hazlewood Castle soon. Yours sincerely Andrew Brownridge Deputy Manager

"Mixed Bag"

4
11/04/2017

we were given a Voucher as a present for lunch or Afternoon tea with a Serail Mud Bath. My wife called the spa in advance to see if we needed to book for lunch and were told no. on arrival we went to the terrace and were asked what we would like for afternoon Tea. we asked for the lunch and were told it wasn't an option by the waitress. Here is where the "Mixed Bag" heading comes from. the waitress did come back and say that we could have lunch if we wanted but by this time we were struggling to attend our allotted appointment at the spa. Not being very happy with the wait nearly 40 minutes I Spoke to Heidi who explained the Hotel and Spa are separately run entities and therein lies the confusion, I cannot fault her helpfulness with straightening out the what boils down to a miscommunication between the two. We had a very very nice lunch and she spoke to The spa to move our appointment which they were quite happy to do. I have to admit neither me or my wife were looking forward to the Mud serail but were pleasantly surprised by the treatment. The Spa was very clean and the staff very helpful and Efficient. I have to say I would have given the experience 5 out of 5 both for the Hotel and for the spa but for the communication issues. Having said all that I will go back (if they'll have me)

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, responded to this review
Dear Big L Thank you for your review on TA. I am delighted you enjoyed your visit and that the team were able to assist you to enable a pleasant experience. We look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Deputy Manager

"A lovely hotel"

5
10/04/2017

A lovely hotel. My partner Karen and I, have just attended a lovely wedding here at the Hazelwood castle. The location is rich in history. The Castle was built in 1086. This is a lovely venue for a wddng. The staff are very attentive and professional. This makes the event a really specciasial occasion. The Castle is really spectacular, and very clean. The rooms are full of character. this is our second visit to hazelwood castle, after enjoying afternoon tea, last year. character.We booked a superior double room with breakfast. The full cost was £153,40. John and Karen Doncaster

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, responded to this review
Dear John P Thank you for your lovely comments following your recent attendance at a wedding. We are delighted you enjoyed your stay, and that the event was memorable for you. I will be sure to share your comments with the team. We look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Deputy Manager

"A truly elegant castle in a wonderful setting"

5
06/04/2017

A truly elegant castle in a wonderful setting. Attentive and competent staff. I stayed here for business midweek and the hotel was perfect for it, at the same time I felt I should bring my wife for the weekend to experience it on a leisure break. The evening meal was excellent, I can recommend the Rack of Lamb. The Yorkshire breakfast in the morning was equally enjoyable. The room was spacious, light and very comfortable. Generally great value, all boxes ticked with the bonus of being in a grand and unique setting.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, responded to this review
Dear M_DuMonde Thank you for your lovely review of your recent stay. We are delighted you found the castle exceeded your expectation. We will be delighted to welcome you back in the future. Yours sincerely Andrew Brownridge Deputy Manager

"Simply Superb - Our wedding was perfect"

5
05/04/2017

I would like to start with a big thank you to all the staff at Hazlewood Castle for making our 'special day' truly special! From Kelly who helped organise and plan it to.....I can't remember the names of all the staff over the two days we were there but everyone of them could not have been more courteous, helpful or enthusiastic they all helped played a major part in our amazing day. We got lucky with the weather which helped make the venue and the grounds even more spectacular, this coupled with the exquisite rooms inside the venue added to the romance of the occasion. The suites were huge with luxury traditional decor in keeping with the original building, the doubles were smaller and what could be compared to a good quality hotel room. If you come here treat yourself to a suite, it's worth it. To finish I would again like to say a big thank you to Kelly and the whole team for helping make our day magical. Thanks Peter and Katie

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, responded to this review
Dear Peter D Thank you for your wonderful review following your wedding recently. We are delighted you have fond and happy memories of your day. We sincerely hope to create memories that will last a lifetime for our couples. Kelly will be thrilled at your special mention, I am delighted she made your day so special. I will be sure to share your review with the team. Yours sincerely Andrew Brownridge Deputy Manager

"Lovely spa day"

5
29/11/2016

Came here with a friend for a spa/ afternoon tea day. What a lovely day it turned out to be, all the staff we met were lovely but Steve absolutely stood out, what an asset to the hotel he is! The afternoon tea was yummy and so plentiful that we had to take half home. The hotel and grounds are amazing! I will definitely be back

"5*** place to stay"

5
24/11/2016

You will not be disappointed with a stay here. The food is excellent, the grounds are immaculate and lovely to stroll around. The suite rooms are stunning with great views. This place feels like you have stepped back in time it is amazing. I will be going again very soon.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear 394shell Thank you for your review on TP, we are delighted you enjoyed your stay, and found your way around our sprawling estate. I will be delighted to share your appraisal of the castle and we look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Deputy Manager

"Could be so good if they considered the detail!!"

3
24/11/2016

This is a good place that really could be first class ...to be so much detail not considered making it a strange place to stay for example.. Direction on long drive in very poor, directions to residents car park poor and mixed with no entry signs from residents car park how many find reception first time? very few I suspect in building directions either hopeless or non existent. door to breakfast room slides..how many get that right first time toilet in my room ..If you sit down you bang your right arm at meeting next day on site ...toilets difficult to find, plants placed in front of door handles...would love to stay a week and sort all of this but just might go mad or get lost in the meantime!!

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear howard0263 Thank you for your review on TP, I do hope you took the time to discuss your concerns with a member of the team. The castle attracts both UK and international visitors, and have until now, never received comments which relate to signage as is detailed in your review. We will of course review your comments and address where there are any requirements to assist our guests in finding the entrance, toilets and carpark. Yours sincerely Andrew Brownridge Deputy Manager

"Nice peaceful place but lacking the "wow factor""

4
23/11/2016

Fantastic historic place to visit even mentioned in the Domesday Book. Great quaint rooms to chill in, like the library and drawing rooms. Stayed for a couple of days and found it to be very relaxing with Harrowgate and York only 30 mins away by car. Visit slightly tainted by the waiter forgetting our drinks, then the same one forgetting our desert and then bringing half a desert as they had run out of brownies. (Try telling that to a 4 year old) Also the main bar was closed so you had to use the tiny soleless Tudor bar or get your drinks sent to one of the sitting rooms. Apart from that all good especially if you are their for a wedding or team building which is what the venue appears to be geared up for. (Oh and was expecting a family room not a camp bed with a thin matress at the end of the double bed)

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear johnhough Thank you for your review on TP, I do hope you discussed your comments with a team member during your stay. It is at this time we are best able to resolve guest concerns. The hotel has two bars, one of which is an event bar, the other the residents bar which is housed within the 15th century Tudor Tower, which is open daily, along with table service to our many lounges. I am sorry you seem to have had difficulties during your stay, I do hope you took the time to mention the team during your stay. Yours sincerely Andrew Brownridge Deputy Manager

"Very comfy rooms, restaurant not so great"

4
23/11/2016

I stay here regularly for business and find the rooms always very clean and comfortable, love the grounds and the general ambience. I do however find the restaurant very disappointing and massively overpriced, the steak is ok but everything else I've tried has not been great. Basement location doesn't help the restaurant experience either. One thing that I would recommend is that the reception staff should tell people on arrival that they can order bar menu food to have in any of the rooms upstairs, e.g. the Library. The bar menu prices are also much more in line with the quality of the food. Despite the food though, I intend to return as I think it's the nicest hotel in the area.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Tem23 Thank you for your review on TP. We are delighted you enjoy returning to Hazlewood. Thank you for your comments regarding the food, and menus, as you point out a moderately priced bar menu is available for those wishing to dine on an allowance, which is sometimes the case with business guests, alongside our restaurant menu. We look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Deputy Manager

"A Fantastic wedding weekend"

5
22/11/2016

Serana and Darren, our daughter and son in law married 12-11-2016, the whole event was fabulous. Without exception all the staff were friendly, pleasant and always helped in any way they could and with a smile. No detail was too small and there was a full understanding of what was needed. Guests commented on the smooth running of the day which contributed to everyone's enjoyment and 5 days later as they left for their honeymoon they were still on a high. Food on the day and the previous evening was really good, not one negative comment from anyone about any aspect of the wedding, 10/10.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Stephen A Thank you for the lovely review of your recent wedding event, we are delighted the day was everything you expected. The team will be delighted at your mention of their efforts, I will be sure to share this with them. We look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Deputy Manager

"Homage for Hazlewood"

5
21/11/2016

Finally after years of wanting to visit Hazlewood Castle my husband and l booked B&B. Arriving mid afternoon and checking in, a little peckish we plumped for the afternoon tea, with coffee of our choice, a blessing for us non tea drinkers, the fingers sandwiches were absolutely Devine and the sweet selection an absolute treat, not to mention the mammoth scones, clotted cream and jam........all eaten in the delightful library. Once finished we left for our room through a quaint secret door via the library, feeling like the children from Nania! Very comfortable room, amazing views, fantastic building. And not to sound too obsessed with food the smoked haddock for breakfast melted under fork. Hope my review inspires love from Miss Hazlewood.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear pennyjh155 Thank you for your delightful appraisal of this ancient castle. We are thrilled you found the castle so enchanting, we couldn't agree more! I am glad you enjoyed the food, the team will be thrilled to read your comments. We look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Deputy Manager

"Good stay at the castle"

4
16/11/2016

Stayed for 2 nights at a quiet time of year. Fortunate to be upgraded to a suite. Beautiful rooms but quirky due to nature of the building. Warning, no wifi apart from bar and reception area! Excellent location, especially for touring. Beautiful countryside and grounds. Interesting history, really enjoyed our stay. Bar food good. Staff friendly.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear PaulandT Thank you for your review on TP. I am delighted you enjoyed your stay. I note your comment regarding Wi-Fi, this is available throughout the entire castle. All bedrooms as well as public areas enjoy free Wi-Fi access. I am sorry you were unable to access in your room, we will look into this with urgency, to ensure full coverage. Yours sincerely Andrew Brownridge Deputy Manager

"Leisure break"

3
14/11/2016

Although check in was 3.00pm most hotels will let you in early if the room is ready but here it was non negotiable. We asked if we could eat in the bar using the bar menu this was confirmed, we arrived at the agreed time on,y to find the tiny bar was full on drinkers and we were unable to eat, we went back to our room (. After showering and dressing) and ordered room service, the pizza was awful. Despite being a castle really disappointed at the limited space for food. Great walks and beautiful colours of trees, relaxing lovely grounds

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Jacqueline L Thank you for your review on TP. I do hope you discussed your comments with a member of the team whilst you were here. We offer an early pre-bookable check-in (subject to availability), I do hope you were made aware of this facility. I was sorry to read your comments about available space in which to eat, we have 4 lounges, a bar and restaurant, which is seldom unable to cope with diners. We will review your comment regarding your Pizza, I do hope you addressed this with your server at the time. Yours sincerely Andrew Brownridge Deputy Manager

"our wonderful wedding"

5
12/11/2016

we married here on the 28th may 2016, I fell in love with the hotel on line and it didn't disappoint when we went to visit and knew we had to be married here. The grounds inparticular were stunning and the weather was great so the guests could enjoy the stunning views, along with us getting some beautiful wedding pictures. The food was lovely and many guests commented on how much the enjoyed the food, staff were friendly and attentive but also elusive when needed to be. We did receive 20 % off our wedding package with an offer we picked up at the wedding fayre without this this package would have been far too overpriced, however the term 'unlimited' drinks was true to its word and all guests were very happy with the service and supply of drinks before the wedding breakfast! I felt Kelly was efficient and organised and always kept me in the loop with the details running up to the day and organising my request of a balloon release in memory of my brother which went without a hitch. I did feel the morning of the wedding there could have been a bit more communication, I am aware that staff are attending to other guests at breakfast but I wasn't approached by anyone until 1100 am, we married at 1230 and I would just have liked someone to have come sooner to introduce themselves and liase with the photographers and timings etc., however the lady in question was very pleasant who dealt with us through out the day, I felt relaxed and not hounded in any way. Steve was pleasant and always great whenever I visited the hotel before the wedding, always happy to help and made the girls (bridesmaids) laugh, seems to be a gem of the place. Although a stunning venue some parts of the hotel looks a little tired, carpets and some of the rooms etc could be updated but still in keeping with the hotel. If any complaints from my guests it was at check out, quite a few guests who had already paid for rooms being charged again, the issues were resolved but seemed dis organised in this area. All in all we had the most fantastic day that we will never forget, lots of our guests saying it was the best wedding they had ever been to! we will be back on our first wedding anniversary to celebrate! Thank you Hazelwood Castle

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Njones03 Thank you for your review on TP, following your wedding back in May. The team will be delighted you enjoyed your day. Thank you for your further comments about your experiences, we will be sure to review what we do. Once again thank you for your review. Yours sincerely Andrew Brownridge Deputy Manager

"It's cold outside"

3
10/11/2016

My wife, brother and parents visited the hotel in order to be close enough to visit Selby the following day and attend a family funeral that started early in the day. The look of the castle and the grounds are very impressive and I am sure it makes the ideal summer wedding venue. We met half a dozen members of staff and they all provided exactly the sort of service you would hope for. The room was ok, if a little dated, it was clean and once I turned the radiator on it soon warmed up. What is unusual and something, my wife found a little annoying was that in order to go to the bar you had to exit the hotel and re-enter through another external door. This was the same if you wanted to go to the restaurant and whilst the rain had no effect on my bald head my wife was not overly impressed trying to make a move when the rain stopped. Whilst I accept the building is listed and structural changes are not straightforward being wet on a cold Yorkshire night is no fun, and using all the space available to maximise profits is not the guests concern. Speaking of profits, the room was correctly priced in my opinion we paid £130 for the Bergamot room but the food and drinks are over priced. It feels like once your at the hotel without options food and drink is used as a way to inflate the revenue generated by each guest. Four main courses, two soups and mackerel starter cost as much as the room. The food is good it is not fantastic, it is neither gourmet or hearty. I am confident if the weather had not been cold and wet and the price of the food and drinks had been 20 percent less I would rate this hotel as worth going back to, but from my recent experience it's not likely. J A France

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear JFrance69 Thank you for your review on TP. I am sorry you felt inconvenienced at having to access the restaurant by going outside. We feel the castle and its public rooms, being spread around this ancient building add a quirkiness not found in modern purpose built venues. We are sorry the food and beverage was not within your budget, we receive many positive comments about the cuisine here, and additionally hope we offer a setting that require a great deal of resources to maintain an ancient castle and grounds. I am delighted the team were able to service your needs during your stay, I am sure they will be thrilled at your appraisal of their efforts. Yours sincerely Andrew Brownridge Deputy Manager

"Wedding Anniversary"

3
09/11/2016

Stayed for one night, Booked Bed Breakfast and evening meal. Lovely setting with lots of history. Beer, wine & spirit prices are what you would expect for hotel prices There was a wedding party on the day we stayed, so we refrained from going to the bar that was being used by the wedding guests. There is a small cellar bar, which is nice enough for an afternoon tipple. We stayed in the annexed bedrooms, The room was of generous proportions as was the en-suite, but thought it a little tired The restaurant is a little on the small side but OK. My wifes meal was fine, but i had to send mine back as it was cold on arrival. It was re-cooked and on its return was hot, but by that time my wife had finished her meal so for the first time we ate separately on our anniversary. Breakfast is also a bit disappointing with food in containers heated with something akin to a tea light. As you move from one closed container to the next you may find as i did that after opening the next container there was no sausage, so you would stand and wait for it to be topped up only to find the next container beans would be empty. On saying that the staff are very nice & helpful, and its lovely to sit and have drink and a chat in the lovely rooms in the evening. but overall didnt feel it was value for money

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Granville S Thank you for your review on TP. I do hope you discussed your views with a member of the team whilst you were here, it is at this point we are best able to resolve guest comments. We will be sure to review our breakfast offering you detail in your review. Thank you for your comments about the team, I will be sure to share this with them. Yours sincerely Andrew Brownridge Deputy Manager

"Lovely building and grounds and setting. Average rooms."

3
06/11/2016

My impression was that the hotel is a delightfully building set in wonderful well-kept grounds, and staff were helpful and friendly, but the room I was in was less impressive, with the bed a bit soft and lumpy and the bathroom on arrival had a strong pungent smell (the cleaning person just left the light/extractor fan on the next day, but this is no solution for night when you wish to sleep!). Breakfast was good, with a great range of cook to order items and a very flexible morning team to help guests. Overall then, mixed thoughts, with some very strong and unique positives (staff, location, dining) and some areas that could be easily improved (matresses, bathrooms).

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear James N Thank you for review on trip advisor and your positive comments regarding the food and staff service Please accept my apologises for the issues you encountered during your stay. We are at present addressing them and hopefully on a return visit you will be able to see the changes. Yours sincerely nick testa

"Wedding "

5
03/11/2016

Can I say a massive thank you to all the staff that was involved in our wedding on the 29th October it was an absolutley amazing day the food was lovely the staff were all very supportive and made the day run so perfectly. Can I also mention Melissa our wedding co ordinator what a fantastic lady everything came together beautifully thanks to all her hard work we wouldn't of managed it without her so thank you from the bottom.of our hearts really appreciate all what you did for us I would recommend anyone to get married hear it really is a truley amazing place to get married any they completely take all the stress out of the big day lots of love the newly weds Mr & Mrs burrow xxxx

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Laura H Thank you for taking the time to review your recent wedding on TP. We are delighted you were wowed by the castle and team. We aim to create special memories for the bride and groom. Melissa will be tickled pink to read your special mention of her-thank you. I will be sure to share your comments with the wider team, they will equally be thrilled at your review. We look forward to welcoming you back very soon. Yours sincerely Andrew Brownridge Deputy Manager

"Great location"

4
02/11/2016

Stayed here for one night. Stayed in Tansy room which was enormous! It also had a sitting room and a huge bathroom. It was really clean and the bed was very comfortable. Fortunately it was a mild night as the radiator in the bathroom was not working - this was reported the next morning. All the staff were really helpful and obliging. Breakfast was also very good, again nothing was too much trouble.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Mary H Thank you for your lovely review of your recent stay. We are delighted you enjoyed your time at the castle. The team will be delighted to read your comments, and I am glad you were well looked after. We look forward to welcoming you back very soon. Yours sincerely Andrew Brownridge Deputy Manager

"Mixed reviews!"

4
29/10/2016

Stayed here for one night as a late birthday present for my mum. First and foremost, the grounds and hotel are beautiful. Breakfast was good (although we didn't see any toast which is unusual). Our stay ended up as a slight disaster - there was a noise problem, possibly due to the pipes, that kept us up all night. The staff dealt with it as well as we could have expected them too, the caretaker was fantastic and tried his best and they didn't charge us for the room. It couldn't be helped and certainly wasn't their fault but I felt as though there should have been a room spare in case of problems - they were fully booked. The girl who checked us in on reception didn't really give us any information about breakfast etc, we had to go back and ask. I wasn't overly impressed with the room - it was clean enough and had tea making facilities but it didn't really have that 'wow' factor that I was expecting for here, but then again we had a voucher for a one night midweek stay for £65 so we possibly ended up in the budget rooms. All in all, the hotel is very nice, and i'm sure if there were no problems it would have been a nice stay. The staff were very good and did all they can to help.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Chloe M Than you for your review on TP. We very much agree with your assessment of the castle and grounds, they are delightful. I am sorry you encountered noise, which disturbed your stay, and delighted the team responded to your difficulties. The team will be delighted to read your positive appraisal of their efforts. I note your comments regarding toast at breakfast, which is available, I am sorry if this was not offered to you! We look forward to welcoming you back to Hazlewood very soon. Yours sincerely Andrew Brownridge Deputy Manager

"Spa break"

5
26/10/2016

Visited with my daughter for a one night spa break. We has the best time ever. The castle and room was beautiful. The staff couldn't do enough for us. Spa was excellent, food was the best and afternoon tea was a lovely treat. Castle grounds and views were beautiful. Worth every penny. Would recommend this to anyone. There was nothing we didn't enjoy about the whole experience. The bottle of prosecco chilling in the room when we arrived was a bonus. Definatly one of the best we've been too.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear tracey119 Thank you for your lovely comments following your recent stay at the castle, I am delighted you enjoyed the spa, we welcome all feedback from our guests. I am sure the whole team will be glad to read your kind comments. I hope you will come back and visit us soon Kind regards Nick

"Wedding "

4
24/10/2016

Beautiful place for a wedding, the rooms are beautiful. There was a few people in our party with walking problems and don't know how they coped with all the steps a place set out so beautiful and I never saw any ramps I don't know how a place like this gets away without disabled access. The meals were ok small portions though. By the evening the toilets needed cleaning from all them people using them they should have been cleaned and checked I'm sure they wasn't. The bedrooms are breathtaking set out beautiful in a lovely surroundings

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear blackpoollightsup Thank you for telling me of the issues you encountered in your review. We do have an outside lift to the side of the building to assist our guests to their rooms and the Great Hall, which I am truly sorry we did not make you aware of this. I am delighted you were happy with your room and the vast grounds the Castle resides in. I look forward to you returning to the Castle in the future Yours sincerely Nick Testa

"Overnight Stay as part of Work"

4
23/10/2016

I stayed at the hotel and I really enjoyed the history of the castle, early in the morning after breakfast I walked around the landscaped areas and its very beautiful indeed. The room which I stayed in was large and comfortable, I was concerned for a short while that there was no tea tray as i felt like this was an essential - luckily this was found in the wardrobe and was much appreciated. The food in the evening I thought was very overpriced but of a reasonably high quality. A fellow guest next to us said that he felt ignored by the waiting staff and I must admit that we did have to wait a long time ourselves. At breakfast both the hot and cold food was very good, my colleague explained that for personal reasons he wished to eat a cooked breakfast but with no pork products and this request was handled with no problems. I would recommend a stay in this hotel if you are in the area and enjoy History

Hazlewood-Manager, General Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear AlecCanwell Thank you for your lovely review of your recent stay at the Castle; although I have noted the comments regarding service and pricing at dinner which I will discuss with the team to ensure alternative menus are presented. I am glad you enjoyed breakfast and the grounds and look forward to welcoming back soon. Kind regards Nick Testa

"Wedding guests"

5
23/10/2016

We have just returned after spending a very comfortable night at Hazelwood Castle. The grounds are stunning & the Autumn colours of the trees created a wonderful backdrop for the fantastic buildings . The room was comfortable & we had a splendid view of the courtyard , ponds, gardens etc. Very comfortable bed & good quality linen. Hospitality tray was provided as were toiletries . Then room was very warm !! No cold draughts at all in this hotel ! Wood burners bubbling away & a convivial atmosphere , staff were friendly & efficient . The Great Hall , Library etc infact all of the reception rooms are lovely & have wonderful original features. The food was good & in particular the breakfast , which was of a very high standard . Well done Hazelwood , recommended .

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Suzanne Thank you for your wonderful review of the Castle . We are delighted you enjoyed your stay with us , I will ensure the staff are aware of your comments especially the breakfast team. Once again thank you for your comments and we look forward to welcoming you back soon Kind regards Nick Testa

"imagine a spa!!!"

3
22/10/2016

6 of us attended here for spa afternoon and afternoon tea. Firstly the bad points - This is not a spa it is a few rooms which would generally be found at a beauty parlour. Having only booked a mud serail we were escorted to a relaxation room. - 3 chaise longue, 4 bean bags and 2 chairs- not bad ?? except there were 11 of us sharing this small space. The mud serail was actually a small steam room where you applied ice cream sized dollops of mud to yourself and then sat for 40 mins before showering this off, A very disappointing experience, particularly as the 1st couple in then had to wait in this 'relaxation space' for another hour and a half with no other facilities. Yes we did realise there was no pool, but when described as a spa we expected more. My score for the spa would have been 1. Now to the good- Hazelwood castle is a beautiful building in beautiful grounds. I am sure the spa receptionist realised our disappoinment and went out of her way to ensure we werent waiting long for our afternoon tea and we were served at least 3/4 hour early. The afternoon tea was delicious, beautifully served by very lovely staff - thankyou this definitely stopped the day being a complete flop. Was I giving scores for the staff and afternoon tea it would be a 5.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear rubles1 Thank you for telling us of the issues you encountered at the spa. Please accept our apologise for the below expectation service you received. I have past your comments on to imagine spa who will be contacting you directly to further discuss your comments. I am pleased that your afternoon tea was a enjoyable and your party had a lovely experience with in the castle. I hope you will come and visit us again and the whole experience will be excellent. Kind regards Nick Testa

"Overnight stay"

3
21/10/2016

Lovely castle although the drive into residents car park is a bit tight. The castle is impressive and very warm inside, it was cold when we visited. We had Tansey suite. 2 good sized rooms with a big bathroom. Very clean but also very tired and on need of a spruce up. 1 lamp didn't work, no TV remote and the electrics in the room tripped out! We got a good deal on our room rate so happy overall. Had we paid full price, we would have been very disappointed and asking for at least a partial refund. Having said that, Hazlewood Castle is worth a stay.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear SueMalcKirst Thank you for telling us of the challenges you encountered in your review. Please accept my apologises for the issues in your room, especially with the lack of batteries in the remote control. I am pleased you enjoyed the rest of your stay and look forward to welcoming you back in the future. kind regards Nick Testa

"2 day spar break"

4
18/10/2016

The staff were very friendly and accommodating and make your stay very comfortable. The Castle is amazing and so pretty and I can understand why people get married in such lovely surroundings. I needed a lazy break away and this place delivers and I had a great break. Food was great and wine even better!! The castle is totally quiet and away from roads so if peace is what you want you can not go wrong. We were hoping to get some spar treatments but they were fully booked while we were there but the manageress squeezed us in for a mini facial before we left and it was really relaxing. Overall lovely break and staying in the castle was a real experience.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Juli S Thank you for your lovely comments following your recent stay. The Spa has become a popular attraction at Hazlewood Castle, and does often get booked in advance. I am delighted they were able to accommodate you during your stay. Thank you also for your lovely comments regarding the food and wine. The kitchen team work extremely hard to be innovative and different. We are very proud to import Vavasour Wines from New Zealand, they are produced by the family who resided at Hazlewoood for 850 years. We look for ward to your next visit. Yours sincerely Andrew Brownridge Deputy Manager

"Fantastic Location, Average Everything Else"

3
18/10/2016

Stayed here for one night whilst on Business and booked bed, breakfast and evening meal. The Castle is an amazing building and a lovely base to explore the area if on holiday. The food however was vastly overpriced at £10 a starter, £25 a main course and £10 a dessert - and came with an odd Indian twist to each dish such as cardaman seeds and aniseed crumb with smoked salmon, and a curry chutney with cheese - I am guessing an chef who likes Indian style cuisine a little too much?? Thankfully I had a deal to include dinner for a set price, but if dining al-a-carte I would not have stayed. Breakfast was ok and was a standard all you can eat buffet fry up. Mt room was in the external block and smacked of faded grandure, clean but a bit tired. Overall OK and reasonable value room price. Would I stay again, maybe as an alternative to a Premier Inn which was about the same room price, but it has potential for so much more and was a disappointment.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Chris W Thank you for sharing your view on Trip Advisor. I am sorry the food was not to your taste or within your budget, although it would seem from your comments, you appear to have enjoyed what you have eaten. The kitchen work had at being innovative in the kitchen, although I don't quite see the Indian twist, although noted. The 13th century castle, and its façade are from a bygone age, largely consumed by the Georgian country house, and we try to maintain a mix of contemporary and cottage style feel in our bedrooms. I am delighted to be able to say that finding such beauty in a building and grounds wont be found at lesser branded hotels, and I am delighted you appreciated this in your comments. Yours sincerely Andrew Brownridge Deputy Manager

"Lovely stay"

5
18/10/2016

My husband and I stayed here last Friday as part of the retreat, we got an afternoon tea, meal, bed and breakfast and a treatment in the spa. We arrived on Friday lunchtime to have our afternoon tea before we went to the spa, we could sit in any of the lounges which were all really nice and all had log burners which was a nice touch, the tea was lovely and plentiful. We made our way over to the spa to do our mud serail chamber, which was lovely and then had our massage which was also very relaxing. The bottle of prosecco in our room was lovely before going for our meal in the evening. The food was stunning although I would have liked more choice on the menu, the drinks were reasonably priced also. The staff were very attentive and friendly throughout our stay and I wouldn't hesitate to go back to the hotel or spa. Very enjoyable relaxing stay.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Sarah H Thank you for your lovely review here on TP. It is a delight to read that you enjoyed your stay, the team will be thrilled to read your review. I will be sure to share this with the team, the Chef and his team will overjoyed to read that you thought the food was stunning. We look for ward to your next visit very soon. Yours sincerely Andrew Brownridge Deputy Manager

"Not happy"

3
11/10/2016

We were staying here overnight as we were going to a wedding nearby there was no room available for us to change into so we borrowed someone's,we were told to leave our bags at reception and that they would be in our room when we returned from the wedding which was almost midnight,one of my bags was missing and when I asked where it was they said it could be in the night safe but no one available to open the safe till 7 the next morning, not good enough, in that bag was my toiletries, my medication ( sleeping pill ) and most important a necklace my husband gave me who sadly passed away in April this year, I was very upset about it and couldn't sleep for worrying about it. If the receptionist had been paying more attention when I asked if my bags would be ok she never looked at them just said they would be ok, well I'm sorry but your system doesn't work.the hotel is in need of some updating my room ( bergamot )was very dark and not much of a view, on the plus side there was tea and coffee making facilities and an iron, the breakfast was ok plenty of choice but I'd say average overall.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear 1948kay Thank you for your feedback via Trip Advisor. Please accept my apologies for what you felt to be poor service during your stay. I would be delighted to speak with you to ascertain the precise circumstances, which led to your luggage not being delivered to your room. Check-in is from 3pm, I am sorry you were unable to check-in early, we do where possible try to return rooms for guest letting as soon as is practicable. I do hope that despite your views shared on here, you might consider the hotel for future visits to the region. yours sincerely Andrew Brownridge Deputy Manager

"Spa and afernoon tea"

2
07/10/2016

We attended the Imagine Spa-what can I say???There's no spa!!!,,it should be called "Imagine There's a Spa" ! - there's nothing there..no sauna, no steam room, no pool - just a mud chamber room for 2 people and a quiet/relaxation room which only has 3 loungers in it which was tough when guest number 4 walked in (she just had to sit on a chair)... Its not a spa people!! .. rename it - call it Imagine Beauty Rooms or something similar.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear donnagill1967 Thank you for your feedback regarding your recent visit to imagine spa at Hazlewood Castle. They do state on the website and all the advertising, that they do not have wet facilities and I apologise if this was not brought to your attention on booking. They pride themselves on friendly and professional therapists and I hope your group enjoyed the treatments and the afternoon tea Please rest assured the feed back you have given I will discussing with the regional Spa Manager and I thank you for your comments. Kind regards Nick Testa

"Very good, i'll be back."

4
06/10/2016

The hotel, grounds and surroundings are spectacular. Full of history and character this is one of my new faves. The welcome at check in was lovely after a 5 hour drive getting here. I was bumped to a suite because of my Best Western Platinum membership, this room was great, clean and tidy and a good size. A front lounge with large screen TV and couch. In the bedroom there was another large TV, (small) work desk and a very comfy large bed. The bathroom was clean, tidy and well lit. Make sure you spare some time to have a walk around the grounds and inside the hotel. Check out some of the history information dotted around, very interesting. The only negative for me was the evening meal, I went down to the bar for a 'quick' bar snack. I was stood around in the tiny bar for 10 minutes before any staff appeared, this was a pain but not the worse of it. Firstly there is only 1 beer on tap and this is 'John Smiths'. The absolute worse thing was one obnoxious other guest who insisted on watching a movie on his iPhone with the sound up very loud to compete with the background music. It would have been a five star top rating if not for the bar problems.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Steven V Thank you for your lovely review of your recent stay, I am delighted you were looked after. The team will be thrilled at your comments, I am sorry another guest annoyed you in the way you describe, and that you were unable to obtain service immediately. Once again thank you for your comments, and we look forward to welcoming you back in the future. Yours sincerely Andrew Brownridge Deputy Manager

"the most idilic area and castle to hold a wedding"

5
28/09/2016

our Daughter held her wedding at the castle in March 2016. We had the most amazing time, everyone is still talking about the day. Can highly recommend the castle and the fantastic staff. nothing was too much trouble and their organisational skills meant the day was perfect. wonderful food and the accommodation was excellent. if you are looking for a perfect wedding venue I can say there is nothing to beat Hazlewood Castle.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Karen H Thank you for taking the time to review your daughters wedding. We are delighted that you so fondly remember the day. The team work hard to create the special memories you now recall. I will be sure to share your comments with the team, I know they will be thrilled to see such a glowing appraisal from you. We very much look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Deputy Manager

"Wedding "

5
25/09/2016

Good evening Can I just say our wedding at the castle yesterday on Saturday 24th September 2016 was absolutely superb and it was a dream day for both of us. The castle and staff put on a brilliant event throughout and everything ran like clockwork being very well organised and the staff were massively helpful and excellent and I can't fault them. Thank you for all the staff and including our wedding coordinator Kelly, Heidi and everyone else. Job well done

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Jamboallen Thank you for your wonderful review, and for taking the time to share your experiences with this community. We are delighted you enjoyed your special day, and may I say you looked amazing. You and your guests were a delight to serve. We hope to create lasting memories for the happy couple, who will in turn fondly remember the castle and day. Heidi and Kelly will be thrilled at your mention of them both. I will be sure to share this with them. Once again thank you for your comments, and we look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Deputy Managaer

"2 day break"

5
21/09/2016

Went to Hazlewood castle for a 2 day break to relax. We had a wonderful suite, well equipped, clean, comfortable and luxurious. All the staff were very helpful and professional, the service was great and nothing was too much trouble. We ate in the restaurant both evenings and the food was amazing, we thoroughly enjoyed ourselves, thank you to all the staff.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear mechelle68 Thank you for your wonderful review of your recent stay with us. We are delighted you enjoyed the castle so much. Thank you for your kind comments about the team, I know they will be thrilled to read your comments. I will be sure to share your review with the kitchen, they will, equally be excited at your comments. Yours sincerely Andrew Brownridge Deputy Manager

"Simply Stunning"

5
20/09/2016

I have stayed here on 3 occasions on business recently and absolutely love this hotel. It is a beautiful castle in beautiful grounds. The staff are excellent. On the 3 occasions I have stayed here I have been upgraded to a suite which are of stunning quality with separate lounge areas. I would not hesitate to return here with my Wife. It's one of the best Best Westerns I have stayed in. Simply stunning.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear jamesstrang1 Thank you for your lovely review of your stay at Hazlewood Castle. We are very proud of the hotel, and I know the team will be thrilled that you enjoy coming back. I agree with you, you should not deny your wife, a lovely weekend away in this ancient castle. We look forward to welcoming you back soon. Please contact me direct, and I would be delighted to make the arrangements. Yours sincerely Andrew Brownridge Deputy Manager

"You will never forget your experience here for all the right reasons."

5
20/09/2016

I have attended business meetings at this hotel in the past and always wanted to stay here with my wife and when we were invited to attend a friend's wedding here we jumped at the chance and also booked ourselves a room. This is a delightful place, the hotel is an old family castle/mansion dating back to the 10th century and it still retains its own Baron. You reach the hotel by driving through beautiful woodland and there are two car parks one for residents and one for visitors. As you walk toward the entrance you cannot fail but to be impressed with the location, scenery and the tranquillity. Our room was in an old annexe building set across the courtyard and to access it we walked over a small bridge astride a long oblong shaped pond full of large golden carp and other ornamental fish with swallows flying above on a glorious late Indian summer's day. Our room was a very quiet suite decorated in a cottage theme, the bed was very comfortable and the bathroom had a great shower. The food served at the wedding was superb, the organisation was faultless and all of the hotel staff were really friendly and helpful, if you are considering a venue for a wedding then do yourself a favour and check this hotel/venue. The breakfast was of excellent quality, plentiful with a good choice and a special mention to the staff working in the dining room who were very accommodating and friendly. This hotel has everything, it is historic, romantic, quaint, quality, and it even has a secret passageway in the library to some bedrooms. (Check it out) It is surrounded by grand scenery, everyone who I spoke with loved the place and I would be very surprised if anyone would not be impressed. We plan to return at a future date as it is a great place to “Get away from it All”, chill, and unwind. Overall an excellent experience.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear ViaggioVista Thank you for your wonderful appraisal of your recent stay at this ancient castle. The team will be thrilled at your review, it is lovely to read such comments as yours about the team here. We are delighted you have taken the time to tell others about your stay. Once again thank you, and we look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Deputy Manager

"Lovely historic building in gorgeous grounds"

4
18/09/2016

This building dates back to 1086 and is steeped in history, with large, grand public areas and high ceilings. The grounds are exceptionally well maintained and a pleasure to walk around. We did activities at Live For Today (see separate review, it was awesome!) before checking in to the hotel. After a quick shower, we headed to the lounge at the front of the hotel for afternoon tea. The food was lovely and the views from the lounge were stunning. The afternoon tea is really good value and the cakes were beautiful, plenty for 2 people. We ate in the Vavasour restaurant and the food was again really nice. The restaurant isnt cheap, but only by around £1/£2 per course. The portions were plentiful though and we were pleasantly stuffed. Reducing the portion size to bring down the prices would probably go unnoticed. The room itself was pleasant, in the "newer" part of the hotel. It was spacious and bright but the furniture is dated. There was nowhere to hang a towel in the bathroom which was really odd and something that would be so easily fixed. The room was spotless, as were the public areas, which is no mean feat in such an old building with all the nooks and crannies. Kudos to housekeeping. We thoroughly enjoyed our stay at the hotel and the staff were lovely, food great and surroundings amazing. The public areas and bedrooms seem to be in need of some of the attention that's lavished on the gardens, but that doesnt detract from the enjoyment of staying there.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear SelbyJay Than you for your lovely review of your recent stay. I shall be delighted to share your views with the team, I know they will be thrilled at your comments. I am also glad to see you enjoyed the food, the chef will be delighted. We look forward to welcoming you back soon Yours sincerely Andrew Brownridge Deputy Manager

"A few problems "

3
15/09/2016

The hotel is set in an absolutely gorgeous setting and is full of character. Unfortunately I wasn't on holiday so I have to review this from a business perspective. Firstly I didn't seem to get any BW perks. This seems to be normal throughout the chain where my hard earned and loyal tiers go under the radar, so no bag of fruit or complementary upgrade for me :-(. I chose the baked plaice special for my evening meal. Luckily I wasn't hungry as I was served a small plaice with about 4 new potatoes. It was fairly dry and disappointing considering the reviews I have read. I assume special is code word or end of line as other customers meals looked fine but for £15 I was glad for the biscuits in my room to fill up on!!! My room was OK, few cracked tiles and a bit tired but it was clean and comfortable if a little hot with no air-conditioning. Finally my biggest gripe and why I scored this only a 3. The "high speed Internet" was unusable on all my devices. I could not connect into my work email let alone stream a film. If they had advertised "sluggish internet" I would have booked elsewhere. When I mentioned this to reception I was told other customers had reported this over the last couple of days. So why wasn't it sorted? This is dire for a business guest and I had to resort to the patchy GSM network. Good things were the staff, surroundings and location. Would love to come back for a break from outside world one day!!!

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Darren L Thank you for telling us of the issues you encountered in your review. I am sorry to find that you were disappointed with your meal choice. Specials are added daily, and not as you suppose to be end of a line. Please accept my apologies for your BW benefits, we will look into this and address accordingly. I am surprised at your comment on the internet access, this has not as you write, been a recent problem. We have generally good coverage. The staff will be thrilled at your comment on their helpfulness. Once again thank you for advising us through Trip Advisor. Yours sincerely Andrew Brownridge Deputy Manager

"Lovely place"

5
13/09/2016

I booked a couple of nights away mid week with my girlfriend. This place is very peaceful, relaxing and off the beaten track. People have grumbled on here about drink prices but your staying in a historic castle which has loads of character and upkeep not a weather-spoons. It's so nice to stay in such a historic place. The staff are very attentive and the food is delicious. Thank you.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Hastings691 Thank you for your lovely review of this ancient castle, we are very proud of what we have here. The house received the King's License to Crenellate in 1290, which saw its fortification. The castle formed part of the northern defence against the Scottish incursions of the following century. The rich history of Hazlewood alone deserves a visit, and we are always willing to share our knowledge with our visitors, in our history tours. The team will be delighted at your comments, despite it's history, it is the team that make Hazlewood Castle special. We look forward to your next visit. Yours sincerely Andrew Brownridge Deputy Manager

"Beautifull"

5
11/09/2016

We stayed for 2 nights, attending a wedding nearby. We stayed in Lilly, the rooms all named after flowers. The room was very clean, and well appointed, the furniture a little worn, but comfortable. The staff were very efficient and welcoming, offering extremely good service, especially David, who upon noticing our interest in the history gave us an interesting insight into Hazelwood Castle's past, for which we were very grateful. The Hotel is set in beautiful grounds, which are very well kept. Many of the items on the menu are produced on sight, dairy, veg house wine too. Obviously a perfect wedding venue, with a great hall to accommodate many guests. A great setting for the wedding photos. Worth a visit. Thankyou to all the staff and the chef for providing superb food.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Tabather1965 Thank you for your wonderful review of the castle. We are delighted you enjoyed your stay with us. David will be thrilled at a special mention, he has worked for the castle for almost 20 years and loves the place dearly. I will be sure to share your comments with the team, the chef will be tickled to see you enjoyed his food so much. Once again thank you for your comments and we look forward to welcoming you back soon. Andrew Brownridge Deputy Manager

"Wedding - Review from the Bride"

4
11/09/2016

I stayed at Hazlewood Castle for 2 nights in August for my wedding. We were impressed with Hazlewood from the beginning. From the first time we attended the staff were attentive, polite and helpful. We were introduced to Melissa as a wedding planner. She was very informative and not at all pushy. Throughout our time in dealing with Melissa, she was excellent. She responded to emails very quickly and nothing was too much trouble for her to sort. She was professional, friendly and a pleasure to work with. On the day of the wedding the staff working with the wedding party were exceptional. The day progressed seamlessly and they worked hard to ensure the Bride and Groom were both kept up to date with what would happen next and the guests were all in the right place at the right time thanks to the staffs organisation. They were happy to facilitate anything asked for and ensured the day ran smoothly. The reception staff were all happy to help and some were even more helpful than would have been expected. If they weren't able to help they were happy to find someone who would, although in some cases this was in office hours the following day, which was ok as it was a mid-week wedding. When guests checked in a credit card imprint was taken of the room, which is quite normal so wasn't a surprise, but whilst in other hotels or restaurants I am used to either a nil balance or £1.00 being used, Hazelwood used £50 as standard and explained that this was to provide a balance on account in case of any charges to the room and would be refunded if it was not needed. This seemed an excessive amount when the room is paid in full so was a little surprising. The wedding breakfast was good, though I would advise that people do go for the tasting so they know what to expect, We hadn't done a tasting and I had chosen a starter of melon and berries but was not aware the melon was served as a half melon still in its rind with berries in the middle – not the most practical choice in a white dress! The portions were very big, I'm certain that no-one would go hungry. The food quality was very good, but my dessert arrived a little burnt. By no means did it spoil the meal, but it stopped it standing out as exceptional. However, to say they were serving 40 meals, they all came out hot, at the same time and with the right plate in front of the right person. Again, a credit to the organisation of the staff. They were also able to deal with dietary requirements without any difficulties. After the meal the room changed almost seamlessly into the evening layout with a dancefloor and a DJ. We chose a package which included the hotel arranging a DJ. We had liaised with the DJ before the day about the type of music we would like and were a little disappointed on the evening that we did not think we had played the type of music we had requested, and nor was it music that might not have been to our taste but kept people on the dancefloor. The evening buffet was very good, with enough food being brought out fresh as each plate was finished. The cake was cut into decent sized portions and the remainder was wrapped up for us to take away the next day. As there is nowhere to ‘review a priest' I'd like to add that Father Ian, who conducted a blessing in the chapel, was absolutely fantastic, an absolute pleasure to work with and an asset to Hazlewood. He did a incredible job at balancing different beliefs, supporting us as a couple and providing a service with the right amount of humour and formality in all the right places. As I have written my review a little later than some of my guests, I have had the opportunity to read their reviews and would like to offer the following comments: Gary_on_Hol commented about the early check-in. I had spoken to our wedding planner the day before the wedding and explained that we had a lot of guests arriving before check-in and the plan for the day may meant it would be easier for them to check in on their arrival, as opposed to breaking away from the wedding later on, and asked if this would be possible. Our wedding planner explained that the housekeeping team would service the rooms that people had paid extra for check in early first, and then would work their way around the other rooms but if the guests room was available when they arrived then they could check in without any additional cost. However, when our guests arrived, they were all told no such agreement was in place (not just that they were unfortunate their room was not ready) which meant the guests who had stayed the night before had to offer their rooms to other guests to get ready in. If we hadn't have had the conversation with our wedding planner the day before we wouldn't think anything of it, but if you're told that something is possible it would have been nice for it to have happened for some people. Simon H commented on the portion size for the 6 year old. I am happy to confirm we bought an adult meal for the 6 year old mentioned as we thought he would prefer this to the child's choices available, so this was not Hazlewood's fault. Simon H also commented on the cost of the drinks. We completely agree that the prices were not of the same value you could find elsewhere and that guests should be prepared for this. Regardless of an individual's budget, the cost is the cost and the fact is that the cost is slightly higher than might be expected elsewhere, though commensurate to what may expected from a Castle. In summary, our experience with Hazlewood has been very positive. Melissa was absolutely faultless, as were the staff working with the wedding party on the day. Father Ian was fantastic. The food was nice and the portions were big. The DJ was a little disappointing but we didn't let it impact on our day. All in all it is a brilliant venue, able to offer everything you need for a wedding all in one, thoroughly picturesque, setting.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Laura H Thank you for your review of your recent wedding at Hazlewood Castle. The team will be thrilled at your comments about them. I note your comments about the DJ and as you say, it is a balance to ensure the dance floor is kept full and to play requests. I shall be sure to pass these on. We have a guaranteed early pre-bookable check-in policy from noon, which is limited, given the 11am check-out. Industry standard check-in is from 3pm and some even later. We try to return rooms as quickly as possible to reception. Thank you for your comments on the food, the kitchen will be delighted you enjoyed your day. Once again thank you for your review and we look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Deputy Manager

"Wonderful venue and setting"

5
03/09/2016

We stayed here for 2 nights for a wedding and had an amazing time. We arrived late in the evening - around 10.30pm. The young lady on reception was very helpful, asking if we had eaten and arranging for sandwiches to be sent to our room. Our entire time here was faultless. As a wedding venue you would have to go far to better it. The building itself is lovely, and the view from the front across Towton Moor is amazing. The place is romantic, with a choice of places to get some incredible wedding photos. The wedding we attended was held in the chapel, a lovely, quaint old building. The reception was in the Great Hall - a lovely room. I have to say, the staff were all exceptional - friendly, polite and super efficient and a credit to management. Our room was lovely, and breakfast was also good, with plenty of choice. If you're looking for a wedding venue with a romantic, magical touch, and super efficient planning then you have got to consider Hazelwood

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear pamparish Thank you for your wonderful review of your recent stay. We are delighted you enjoyed visit. We try to create memories for the happy couple that they can treasure. The team will be thrilled to read your kind remarks, which always motivates. We look forward to your next visit, and thank you once again. Yours sincerely Andrew Brownridge Deputy Manager

"Grounds outshine some of the staff"

3
03/09/2016

I was overjoyed to be staying at the castle as it was somewhere I have always wanted to go - the fact the hotel participates in the local Purple voucher scheme was an added bonus. When I booked our stay over the phone the receptionist sounded delightful and extremely helpful. When we arrived however the receptionist who greeted us seemed not to care and so came across as arrogant- even commenting to her colleague that she couldn't wait to leave whilst my partner and I were stood there. Not to mention I had to prompt her for my card back as she had left it in the machine - blaming the error on the equipment as it doesn't make a noise to prompt the completion of a transaction. When we checked out the following morning the same careless receptionist happened to be using the business phone to book in her car at a garage to replace two headlamps whilst sat at the reception counter - leaving her colleague trying to talk over her whilst our bill was being settled. Surely staff have breaks and personal mobile phones for this sort of thing? That said we were served by a most professional young man, Kier (correct spelling I hope) in the bar area. Wherever we were sat in the grounds Kier was happy to take our orders and bring our drinks etc to our outdoor seating, whilst making appropriate light conversation. The grounds and the food I have to say are both stunning. The groundsman were visual whilst we were there and the effort clearly pays off. The castle really does feel like a secluded retreat especially given the accessibility to nearby motorways. Given the surprising attitude and actions of one member on reception I am glad we didn't pay full price. I am a firm believer that receptionists are key to a business given they are often the first and last person you come into contact with at a hotel. If however, you are able to stay here at a discounted rate I would most certainly recommend a stay.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Kallista K Thank you for sharing your views here on Trip Advisor. I am sorry you felt unable to bring your views to our attention during your stay, it is at this point we are best able to resolve complaints. We will discuss with the team, your comments, to ensure such an experience is not repeated. We are in agreement about the castle and its grounds, they are lovely. Kier will be thrilled to receive a special mention. Once again thank you for views Yours sincerely Andrew Brownridge Deputy Manager

"Magnificent - what more can I say?"

5
01/09/2016

First off, I suspect the head honcho here must wake each day and count his blessings at the fablous staff they have helping this most amazing place zing along. We stayed two nights, one of them covered a wedding (it was top class) and the staff could not do enough to make us welcome, feel important and enjoy our staff. They were outstanding - as indeed was the castle, its grounds, lawns, the views, simply everything about this place was top class. We stayed in a suite, magnicient it was overlooking the driveway. It was a statetly affair in so many ways. If you need to stay in this area, treat yourself.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Christheblueboy Thank you for your lovely review of the castle, following your recent stay. I can most definitely agree with you on your appraisal of the staff, they do try very hard to make every wedding event individual and special to the happy couple and their guests. The head honcho does indeed count his blessings, I know he appreciates the efforts the team put in to ensure a memorable experience and the care given to looking after this ancient castle. We are grateful to you, for sharing your experiences with this community and look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Deputy Manager

"Great wedding venue"

4
30/08/2016

As father of the bride I may have looked at things a little differently to some of our other guests. The most outstanding point is how well organised and efficient the staff involved with the wedding were. Part of our group stayed the day before the wedding and the hotel made sure we were able to have an early breakfast on the morning of the wedding. The food was good. This is an old building and full of character, some of the bathrooms are starting to look like they need a bit of care and upgrading. My only criticism is the checkin. If you have booked 20 rooms not all of them will be ready at 3:00pm some must be ready earlier, and maybe a few on time. Nobody was allowed access to their room before 2:45. We had guests arriving from late morning and had to let them use our rooms to get changed in. I appreciate have to have time to service rooms and set a checking in time to allow for this. But a more flexible approach of letting people have their room as soon as it was ready would have helped.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Gary_on_Hol Thank you for your review on trip advisor following your daughters wedding, we are delighted you enjoyed their special day. We are very proud of the castle and equally proud of the team that works hard to create memories for the happy couple. I note your comment on check-in, the housekeeper and her team work hard to try to return the rooms for check-in, following departures which is 11am. A check-in time from 3pm is a general hotel industry standard, although sometimes rooms are available before this. Once again thank you for your comments and we look forward to your next visit. Yours sincerely Andrew Brownridge Deputy Manager

"Nearly but not quite"

3
26/08/2016

Attended for a friends wedding. The wedding and the venue exceeded expectations.BUT, food in my opinion was average quality. Why you serve a 6 year old a full adults portion is beyond me. The cheesecake shall we say was uniquely flavoured. Beer was stupidly priced for what was on offer and soft drink prices......I'll leave there. The bedroom was functional but overpriced. Breakfast the following morning was little better than greasy spoon quality and the coffee was cold. Staff we friendly. Have had better experiences but i would go back.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Simon H Thank you for sharing your views on Trip Advisor. We are delighted to see that you like the castle, but that the bride and grooms choices of food were not to your liking. I am sorry you felt the bar pricing was not within your budget, however we regularly review this in line with competitors and remain competitive with that competition. As you rightly point out the castle exceeds expectations, to which the company allocates a great deal of capital to maintain such an ancient castle building. I am delighted to be able to say that the bridal party were delighted with their special day, and we wish them every happiness in the future. Yours sincerely Andrew Brownridge Deputy Manager

"Best Wedding Ever All round excellent"

5
25/08/2016

Stuuming Locatiueon, Comfortable room with good facilies, Breakfast everything you could wish for with limiyless tea! Staff take service to rhe top level helpful pleasant 5 star standard Had a relaxing day in the beautiful grounds A hidden Gem Plus wedding previous day Excellent food and a smooth well run event

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Robert R Thank you for your wonderful review of the wedding event you attended recently. We are delighted you found the castle exceeded your expectations. We sincerely hope to create lasting memories for the happy couple, who will think of this ancient castle as a special place for them. I believe we try very hard to do this. I will be delighted to share this feedback with the team, who I know will be thrilled at your comments. We look forward to welcoming you back in the future. yours sincerely Andrew Brownridge Deputy Manager

"Lovely accommodation close to transport links"

4
24/08/2016

My husband and I spent our wedding anniversary here. We were given a really lovely suite of rooms. The grounds are lovely too, and well worth a stroll before dinner or before you leave. The restaurant served very good food, albeit perhaps more expensive than was warranted. Our welcome on arrival was a little perfunctory, but the young lady who was manning reception the following day was delightful. We wanted to try some treatments in Imagine Spa but weren't able to secure any bookings (we phoned about this about a month in advance). That said, there seemed to be very few guests staying when we were there - perhaps the appointment book for the spa is filled by requests from non-residents. We would certainly stay there again.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Eileen A Thank you for your review following your recent stay with us, we are delighted you enjoyed the castle, we are very proud of the castle and its lovely grounds. The team will be thrilled at you kind comments and we look forward to your next visit. yours Sincerely Andrew Brownridge Deputy Manager

"Beautiful Wedding venue"

4
24/08/2016

Recently attended a friends wedding here. A beautiful castle in stunning grounds. The weather on the day was variable but we still managed to have the service outside which was lovely (although I'm sure challenging for the staff who had to do some last minute reorganising to allow it to happen) My only advise to the venue would be to have some sort of microphone/ amp system as we couldnt hear sat near the back (& I've got very good hearing). After the service we walked back to the courtyard for Pimms and ice cream while the photos were taken. The food was nicely cooked and tasty though eating half a melon with a knife and fork did cause a very amusing challenge ;0) Didn't stay overnight due to work commitments

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear cathl26 Thank you for your review following your attendance at a wedding at Hazlewood Castle. We are delighted you enjoyed your visit. I am sure the team will be thrilled at your kind comments. Once again thank you for taking the time to review your visit. Yours sincerely Andrew Brownridge Deputy Manager

"Amazing wedding, disappointing accommodation"

3
21/08/2016

Arriving at the hotel everything looked really nice, however as a carer for a wheelchair user the signpost for the lift was non existent. I had to turf my wife out of her chair and carry it up the stairs to reception. Anyway we arrived at 1pm and waited until 3pm to check in, with the expectation that the set check in time was to enable rooms to made ready. Well I was very wrong, when we arrived at our room my wife was deeply pleased to find 7 spiders making their home in various corners of the room ( a duster wouldn't have gone amiss). After their well deserved massacre I settled down to read the room guide, it appeared that our room would be well stocked with all that was required for our stay. I was mistaken, the iron was missing, the ironing board looked like a baby's changing table after an accident, the in room speaker cable was missing and the phone required to complain about this was also missing, which was worth a good laugh. Anyway off I trudge to reception where my missing things are provided after waiting 20 mins for the receptionist to appear, I'm sure there are other staff who can run around helping people while the receptionist helps those at the desk. Well back to my room I go where it becomes apparent that my room might not have been used in awhile. My in room speakers where off and the plug had a tv bracket and tv placed on top of it, making it impossible to switch on with your hand, however a hanger sufficed. Dinner was nice but booking tables under room names, causes needless mistakes, as you may have people from other rooms dining with you and in my case their meal was added to my bill, a signature system like the bar would be great. Wheelchair access was very poor, the lift had lock without a key and the staff open it with a spoon of all things. The only accessible route was through a secret door in the library, which was to small to fit the chair through, so the wife was turfed out yet again, she was thrilled. Overall 3 stars is generous for what my room cost. The food was good, however the only value to the wedding was provided by the guests themselves, the room didn't make the day anymore special. And on a final note if you are going to feed feral cats and guests are able to see them, you should take them to the vet every now and then. One cats fur was hanging off like an animal skinning interrupted, it was very unsettling. Yours sincerely Mr Kelly

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Aaron K Thank you for sharing your views on Trip Advisor, following your recent stay. Please accept our apologies for the inconveniences you experienced. I am glad the team were able to assist and provide you with what you required. I have reviewed your comments with our Head Housekeeper, who takes full responsibility for the shortfall in cleanliness you experienced. The access for less able guests, whilst through corridors and narrow doorways is normally adequate for wheel chairs to negotiate. We assist guests as a matter of hotel policy through these areas and was done so on this occasion. I am sorry the wild cats were a distraction to you, whilst I don't believe they are a nuisance, I understand your views completely. I am pleased you enjoyed the food and occasion on which you were attending, the team will be thrilled to hear of this. I am delighted to say that the Bride and Groom had an enjoyable day and we wish them the best for the future, I am sorry Hazlewood Castle was not able to meet your expectations on this occasion, feedback is vital for us to measure how we are doing and where we have fallen short, I do believe your experience, whilst disappointing is mirrored by the very many positive reviews we receive, and by that rationale can confidently assert that your experience was not of the standard otherwise consistently achieved here at the castle. yours sincerely Andrew Brownridge Deputy Manager

"Nealy an all round winner"

4
21/08/2016

An amazing historical castle property with extensive gardens in the heart of Yorkshire within easy reach of Leeds and York. We attended a friends wedding with an overnight stay and found the following positives:- Amazing surroundings and historically elegant interior Friendly staff and all around great service Excellent quality food However the negatives are:- The bar area lacks atmosphere and needs refurbishment Our bedroom did not have any kind of ventilation other than opening windows. Bathroom was in poor state of décor with a cracked sink Linen trollies pushed on cobbled courtyard at 8am making a terrible noise through the old windows especially on ground level. 3pm check in. Awful car parking for a hotel which specialises in weddings. My advise is check the bedroom you booked before accepting the key.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Mustafa A Thank you for sharing your views on Trip Advisor. Please be assured I will look into the comments you refer to in your review. I sincerely believe we get a good deal of the service aspect right for our guests, but at the same time are only too happy to receive feedback. I am not too sure as to where you parked your car, we have parking for over 150 cars on site, the bride and groom some times insist on guest parking in the walled carpark which a short walk from the castle, otherwise there is sufficient parking for residents in the courtyard area, I am sorry you were unable to park your vehicle which was convenient to you. The team will be thrilled you took the time to mention them-thank you. We are delighted you enjoyed your visit to this ancient castle. Yours sincerely Andrew Brownridge Deputy Manager

"special place for special occasions or special people"

5
19/08/2016

Quite a grand building with easy access from A1 and A19 . We were there as guests to a wedding . The staff were helpful the food superb and the rooms good size. All in all I would recommend it for a special weekend break , lots of grounds to walk in or sit in gardens.We had booked for a twin but given a large double which could have been put into twin had we asked. also a blind would not drop and bed light not working all things that could have been put right HAD we asked but who can be bothered . It didn't spoil it for us but a shame to not have been checked.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Christine C Thank you for your lovely review of your recent visit to Hazlewood Castle. The team will be thrilled you enjoyed your stay. We look forward to your next visit. Yours sincerely Andrew Brownridge Deputy Manager

"Loved staying in a real castle!"

5
19/08/2016

Excellent wedding venue, beautiful grounds and friendly, helpful staff. We had beautiful weather too which added to the delightful day. It meant breakfast could be served outside as well. We all had a brilliant day in such a different venue. Thank you to all.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear lel21 Thank you for your lovely comments following your recent wedding at the castle, I am sure the team will be delighted to read your comments. We are delighted that you appreciate this ancient castle, which has a wealth of history, told by its magnificent 18th century interiors, which lend its self perfectly for such an occasion. We look forward to welcoming you back soon Yours sincerely Andrew Brownridge Deputy Manager

"Wedding "

2
18/08/2016

For a wedding castle it was very basic The reception was like walking into a shed with a bench inside The bar was the same The bedroom was a disgrace £130 a room I've stayed in better b&b The wedding room you couldn't swing a cat around in it .so too the dance area.the surroundings ok in good weather I certainly wouldn't recommend it

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear rusticma Thank you for your constructive review following your recent visit to Hazlewood Castle. We are sorry you felt strongly enough to share your views within this community. I do hope the team were able to help, if you brought it to our attention during your stay. I have no record of any comments relating to your views here. I note your comments about the reception area, this area is richly decorated in 18th century ornate architecture, the Great Hall is decorated in the neo-classical style of the mid-eighteenth century, with rising Doric style pillars and semi-vaulted ornate ceilings throughout, I am sorry this is not to your taste. I am delighted to be able to say that the Bride and Groom had a wonderful day. Yours sincerely Andrew Brownridge Deputy Manager

"Could do better"

3
15/08/2016

Stayed for a night. Staff very friendly and the building is beautiful including the scenery. But for £130 for the night was hoping the room would have a little more pazazz. Quite dated and dusting doesn't seem to exist above eye level or behind the the blinds. Our glass in the bathroom had a sticky residue in it and my tea cup was soiled around the edge. Just a little more pride in work would make all the difference. Self service breakfast was a plenty. But staff in scruffy shoes and carrying trays that look like they've never been washed just makes you wonder about the rest of the cleanliness and hygiene in place.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Julia E Thank you for sharing your views with Trip Advisor. We agree that the building is beautiful, with a friendly team to compliment the surroundings. I do hope you brought your concerns to the team during your stay, it at this point we are best able to address guest concerns. We welcome feedback of any nature, so that we might review and look to improve the product and services we offer. Once again than you for your views Yours sincerely Andrew Brownridge Deputy Manager

"Excellent wedding venue "

5
09/08/2016

The whole team worked brilliantly. In particular Jenny and Emma, the event managers, did an outstanding job of looking after us on the day. We really appreciated Jenny being introduced to us as Emma left, and Emma was brilliant at ensuring we were happy with all proceedings and set ups. The glass of champagne outside the ceremony room was very welcome! The concierge team Steve and Nick brilliantly grafted to help things run so smoothly also. All the waiting staff and kitchen staff served all the guests brilliantly and kept them full and satisfied. The service of everyone was truly outstanding and we would happily recommend the castle as a wedding venue.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear James B Thank you for your wonderful review of your recent wedding at Hazlewood Castle. Both Jenny and Emma are delighted that you have taken the time to give them a special mention, as are the concierge, Steve and Nick. We are delighted that you rate the hotel so highly. The wedding and events team are dedicated to creating lasting memories for the special couples that choose this ancient castle to tie the knot. We very much look forward to seeing you both again very soon. Very best wishes to you both. Andrew Brownridge Deputy Manager

"wedding"

5
04/08/2016

friendly and so very relaxing staff were brilliant, but glass of wine cost £5 !, but I suppose that is ok, because of staff and upkeep of this Historic Castle, to keep this castle up to standards it deserves .

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Pamela B Thank you for your review following your recent visit to Hazlewood Castle. We are delighted you appreciate the venue, we regularly review our pricing against our competitors to ensure parity. We look forward to welcoming you back in the future. Yours sincerely Andrew Brownridge Deputy Manager

"A great two nights away"

5
02/08/2016

I have take the time to read some of the other reviews regarding Hazlewood before writing my own, I do not agree with some of the negative comments about the spa, the ladies my partner and I met looked after us very well, they were attentive, caring and very polite. It is nice when you are able to strike up a conversation with someone rather than it being a cold and clinical experience, I was very happy with both times we visited during our stay. The room we stayed in wasn't overly posh but it was cosy, tidy and everything we could have needed. The reason for our trip was to celebrate and spend some time alone, even though a wedding was taking place during our first night of stay, we did not feel this affected our experience, the restaurant was coping fine, we didn't wait long for drinks nor did we feel shunned to the corner, there really is a lot of rooms to explore here!!! The hotel itself has a lot of history which the staff are more than happy to discuss and inform you of. As part of our package, we received both breakfast and dinner, the dinner was beautiful on both occasions but we did not enjoy the buffet style of the breakfast which was on due to the large number of guests staying. I am very confident that we will return in the near future and fully expect the same great service. One small issue I had is that I reserved the room by way of a pre authorisation on my credit card and when paying the bill prior to leaving I entered my card for the transaction to be finalised, sadly after checking my statement a couple of days later two transactions are showing with one noted as pending, which has caused me to go over my credit limit, as a result this may affect my credit score and I could also receive an over limit fee. I am confident that it will correct itself in a day or two but if not I will contact the hotel to discuss this further. I would have preferred that the pre authorisation was cancelled and a single payment taken.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear Andyaries1987 Thank you for your lovely comments following your recent stay at the castle, I am delighted you enjoyed the spa, we welcome all feedback from our guests. I am sure the spa team will be glad to read your kind comments. I note your feedback during your experience at breakfast and payment concern. We will review the way in which we handle such payments to ensure a guest is not inconvenienced on such matters. We are delighted you are planning a return in the future. Yours sincerely Andrew Brownridge Deputy Manager

"Wedding "

5
01/08/2016

Our wedding at Hazlewood Castle on 17th Sunday 2016 was brilliant. The staff were great and made sure the day went very smoothly. Many of our guests commented on our great choice of venue and really enjoyed the wedding breakfast!! Our wedding coordinator Kelly was extremely helpful and answered all of my emails, of which there were many!! We couldn't have asked for a better day!

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear RachMiller17 Thank you for your lovely comments following your special day, it was a delight to have worked on your wedding, both you and your guests were a pleasure to serve. Kelly and the team are thrilled at your feedback. We are delighted we were able to create some wonderful memories for you both. Very best wishes to you and your family for the future and we look forward to seeing you again very soon. Yours sincerely Andrew Brownridge Deputy Manager

"Lovely hotel but spa very basic "

4
29/07/2016

We had a lovely birthday celebration here. The afternoon tea was fantastic as was the setting. The rooms aren't modern but it's part of the charm. The grounds are lovely and incredibly picturesque. The spa is quite basic and feels more a place for an appointment than an experience, having said that the treatment was lovely. The breakfast was the most disappointing bit, slow service and not as hearty as you would imagine.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, BW Premier Collection, responded to this review
Dear GBaker83 Thank you for sharing your views on Trip Advisor. We are delighted you enjoyed your visit and note your feedback regarding the Spa and breakfast. The team will always review guest feedback and make changes where appropriate. Once again thank you for reviewing your visit, and we look forward to welcoming you back in the future. Yours sincerely Andrew Brownridge Deputy Manager

"Over rated Spa but lovely castle and grounds"

4
27/07/2016

Myself and my husband booked a spa and afternoon tea deal here. After visiting quite a few spas in the past we were excited to visit. We were very disappointed with the spa, although we know for specific reasons they cannot include any wet facilities in the spa. We were shown to a relaxation room - a loose term. A small room that was letting in a lot of light. Hardly relaxing. No hot water or milk for a drink. We were told to wait a few minutes - 40 minutes later we were taken to the mud Rasul room and shown what to do. No quarms about the treatment - was good. 30 minutes later we got changed and went for a walk. There is nothing else to do in the spa. Very dirty shower in the changing room with lots of other people's hair all over the floor. We walked round the castle and grounds which was lovely. We sat outside and had a lovely afternoon tea served by lovely staff. Would visit the castle again but certainly not the spa.

Hazlewood-Manager, Manager at BW Premier Collection Hazlewood Castle & Spa, responded to this review
Dear Laura O Thank you for sharing your views on Trip Advisor, following your recent visit to the Spa. We are sorry you felt the spa services were not all to your liking. I will be sure to pass on your views to Imagine Spa. Thank you for your appreciation of the castle, grounds and afternoon tea, I will sure to pass on your comments to my team who attended you. Yours sincerely Andrew Brownridge Deputy Manager

"Absolutely Stunning!"

5
26/07/2016

We stayed at Hazlewood for only one night. We were attending an onsite wedding. The Castle and the Grounds are stunning. The view from the rooms and common areas are breathtaking. We enjoyed walking the grounds and reading the tree fairy doors with our daughter. Large trees and covered walkways. Extremely well manicured and maintained. Our room had a King size super comfortable bed and we added a rollaway bed for our 9 year old daughter. Plenty of room even with the extra bed. Bathroom was large enough for all of us to get ready for the wedding at the same time. The bar was well stocked and had great staff. We were up enjoying friends and family until very late. The next morning we enjoyed a full English breakfast in the restaurant at the Castle. It also exceeded our expectations. Hazlewood is amazing.

Hazlewood-Manager, Manager at BW Premier Collection Hazlewood Castle & Spa, responded to this review
Dear AlliZnFamily Thank you for your recent review of your stay at Hazlewood Castle. We are delighted you enjoyed your time at the castle. The team will be thrilled to read your wonderful comments-thank you. We look forward to welcoming you back soon. Yours sincerely Andrew Brownridge Deputy Manager

"Spa is a disappointment for such a beautiful hotel"

2
25/07/2016

My friend and I visited the spa as a gift from our husbands and agree with the experience a previous reviewer. We arrived and waited until the receptionist answered two telephone calls which we felt was rude. We filled in the forms as requested and were guided to a small changing room (which was dingy as there was a light bulb out). We went for our serial mud treatment after very little and somewhat rushed guidance (neither of us knew what to expect and wasn't much clearer after our intro). The shower in the treatment room had no soap in the dispenser (which was discarded on the shelf) so we had to go back to the changing room to shower. Not ideal to put a white towelling dressing gown on with remnants of mud on your body. That shower spayed water in every direction but our bodies as it needed descaling. The relaxation room wasn't that great and had a cheap plastic water dispenser. We had an afternoon tea on the terrace following our spa experience and although the food and surroundings were lovely, we were surprised to have tea served in canteen-style cups out of a cheap looking metal tea pot. Call us picky, but to compete with the best, they'll really have to up their game.

Hazlewood-Manager, Manager at BW Premier Collection Hazlewood Castle & Spa, responded to this review
Dear Gill T Thank you for sharing your views on Trip Advisor. Please accept our apologies for what you felt was a below expectation service you received. I have passed your comments onto Imagine Spa who will contact you direct to further discuss your comments. In the meantime please do not hesitate to contact me direct at the hotel if i can be of further assistance. Yours sincerely Andrew Brownridge Deputy Manager

"Brilliant wedding venue"

5
24/07/2016

We had exclusive use of the castle for 24 hours as the venue for a marriage blessing and enjoyed every aspect of our stay. The setting is spectacular, the staff are super-helpful and the public rooms are very grand.

Hazlewood-Manager, Manager at BW Premier Collection Hazlewood Castle & Spa, responded to this review
Dear jahollis Thank you for your wonderful review of the castle, we are thrilled you enjoyed your special day with us. We look forward to welcoming you back in the future. Yours sincerely Andrew Brownridge Deputy Manager

"Very disappointing "

2
24/07/2016

We booked to stay in Hazlewood Castle for our honeymoon- what a huge disappointment it was. As it was a special occasion we booked a four-poster room and the first one we were given was the Rose room. Our hearts sank when we went in there. The room was huge but looked very 70s. The bed was squeaky and the bathroom was aged; not at all the luxury room we were anticipating. We asked to change rooms and thankfully they could accommodate us and we were given the Elderflower room. It was much nicer, more modern with a concealed priesthole which was a nice reminder of the castle's rich history. There weren't many toiletries in the bathroom so I'd recommend bringing your own. After our first night we were still in our room when the cleaner came. We were disappointed that she didn't ask when to come back; she didn't even come back at all to make up the room. Instead, she dumped our towels and some teabags outside our door! We were very excited about the restaurant having read reviews and indeed the dinner was lovely. The service at lunch however was much different. We had to go and get our own menu and return our food having found a ladybird in the salad. Some of the young waiting staff were lovely but we were gobsmacked to see what appeared to be a restaurant manager berating a young girl in front of customers, highly unprofessional and embarrassing. The tour of the castle was great. David was extremely knowledgeable and very entertaining. We also took a walk around nearby Towton and went to the Rockingham Arms for food and much better service than at the hotel. If you want a spa treatment, book in advance as it gets very busy. Overall, a very disappointing stay. It was hugely overpriced and this hotel is in great need of a makeover in attitude to sell itself as a luxury venue.

Hazlewood-Manager, Manager at BW Premier Collection Hazlewood Castle & Spa, responded to this review
Dear LittleGem065 Thank you for sharing your views on Trip Adivsor. We are sorry you felt the hotel room which you booked was not to your liking, but that you were given an alternative. We are delighted you enjoyed your evening meal in the restaurant, but that there was a contrast with your lunch experience. We do, as you point out have many excellent reviews in both the castle and the restaurant, I am sorry that we were not able to meet your expectations. I am delighted you enjoyed the castle history tour, I am sure David will be equally delighted. We are always delighted to receive feedback from our guests whilst at the hotel, it is at this point we are best able to put things right if a shortfall has occurred. Once again thank you for your feedback, we will, as with all feed back use it as a training tool so that we may improve our services. Yours sincerely Andrew Brownridge Deputy Manager

"One of my favourite places on Earth"

5
22/07/2016

My husband and I held our wedding reception at the Castle on July 9th, following our wedding ceremony at Selby Abbey. From the moment we set foot in the Castle almost a year ago, we fell in love with it! It was exactly what we were looking for, grand and luxurious but it also had a really laid back feel, not at all fusty and dark like some similar venues we had viewed. The staff are all so lovely and friendly and the food was fantastic. We booked our wedding straight away! Over the next year we had an absolute ball bringing family members to the castle for afternoon tea (which is gorgeous and really good value), coming to sample the wedding menu (the food is out of this world). Our wedding co-ordinator (Melissa) was amazing and really made the whole thing stress free. We had a few unusual requests but Hazlewood have been so accommodating and let us do whatever we want. On the weekend of the wedding, our families stopped over the previous night, and we had the whole castle booked out on the Saturday night so it was literally like having our own Castle for the weekend which was amazing. The night before we had a massive suite for the bride/bridesmaids and another for the boys. Hair and make up came to us, and there was plenty of room and natural light for us to all get ready together. The wedding day itself was a true fairy tale, everything was perfect (except the weather unfortunately). Everything ran smoothly, the staff couldn't do enough for us, and despite there being 110 guests, every single meal was top notch. All the decorations we had brought ourselves were put out just as we had asked. Heidi co-ordinated the whole day and she was fantastic and all over everything. Steve was generally just going round being nice to everyone and everyone loved him. Even the restaurant manager came over to the Great Hall to congratulate us and bring us a drink. The next morning Hazlewood organised a family breakfast in the Great Hall which was a lovely touch as we were all able to get together again and chat about the wedding. Everyone had an amazing day and we have had loads of positive feedback from guests. Even the fussiest of wedding guests couldn't fault a thing! Thank you Hazlewood for giving us our dream wedding! There aren't enough nice words to describe how good it was! We can't wait to come back, we've already decided to hold any future christenings at the castle! :)

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, responded to this review
Dear Leanne T Thank you for your wonderful review of your wedding day at Hazlewood Castle. We are thrilled that your expectations were exceeded. We really do pride our selves on being able to create memories that will last forever. Melissa, Heidi, Steve and the rest of the team are delighted that you have taken the time to give them a special mention, thank you. The head chef and his team are delighted you enjoyed the food served at your wedding breakfast. Your feedback is very welcome. We look forward to welcoming you back for a visit or indeed something more special!!!! Yours sincerely Andrew Brownridge Deputy Manager

"Poor spa facilities for this beautiful castle"

2
18/07/2016

My husband and I visited on a special offer to the spa. We were met by an unfriendly receptionist in the spa, we could hardly understand what she was saying. We were shown to a changing room, then to a 'relaxation' room upstairs. The 'relaxation'room was very stuffy on a very hot day with no ventilation. The drinks corner had dirty paper cups left. We were given our treatment of a body scrub by 2 lovely young ladies, then shown to a shower room afterwards. We then went into a tent outside to read our books and relax. After an hour we were served with a cream tea which consisted of a warm scone and ham with cream and hot drinks. It was a beautiful sunny day so we sat within the grounds which was CV very enjoyable. In our opinion the spa areas are a little run down especially the 'relaxation' room and reception area.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, responded to this review
Dear BevIdForrest86 Thank you for sharing your views on Trip Advisor. We are disappointed you found the spa facility not to your liking. I will share your views with Imagine Spa here at Hazlewood Castle, I am certain they would wish to have the opportunity to restore your faith. I am delighted you enjoyed the grounds and cream tea. Please accept my apologies for what you felt was a below standard experience. Yours sincerely Andrew Brownridge Deputy Manager

"Pre hen do lunch - shame about the food "

2
18/07/2016

I booked a table for lunch on route to my friends hen weekend, there were 6 of us. I am sorry to say that 4 of the ladies who ordered the steak couldn't eat it as it was in flavoured and had basically been boiled. For £21 we expected more, a failed attempt to rectify led to us leaving with them only having a plate of chips and salad. I wouldn't go back there now, which is such a shame as the venue is amazing! Sort yourselves out hazelwood, we could have been potential brides!!

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, responded to this review
Dear uk12 Thank you for sharing your views on Trip Advisor. We are sorry you felt disappointment on your visit to our restaurant. The General Manager has contacted you directly, to further discuss your disappointments. Yours sincerely Andrew Brownridge Deputy Manager

"Bootiful "

5
17/07/2016

Absolutely beautiful location. Perfect stop over if your going to the Leeds(Reading) Festival. Beds and rooms were well equipped and clean. Breakfast was top quality but the dining room was very cramped, and they have added a massive extension that houses most guests so there's a very good chance you won't actually stay in the castle itself.

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, responded to this review
Dear Mark L Thank you for your review following your recent stay. The castle was built over a period of 800 years, with the most recent being in 1760. The accommodation is incorporated into the buildings from the original hall and through to the additional buildings added in the 13th, 15th, 17th and 18th centuries. We are delighted you have enjoyed your visit to this ancient and quirky castle, we look forward to welcoming you back in the future. Yours sincerely Andrew Brownridge Deputy Manager

"Afternoon tea"

5
17/07/2016

My partner karen and I, went to this very old castle,for afternoon tea The castle was built in 1086.Hazelwood castle is full of character. We decided to visit, as Karen's nephew is getting married in the castle in April 2017. The afternoon tea was very nice sandwiches and a lovely warm scone, with cream and jam.strawberrys and buns, with a lovely pot of tea.At a cost for two £27

Hazlewood-Manager, Manager at Hazlewood Castle & Spa, responded to this review
Dear John P We are delighted you enjoyed your visit to this ancient castle. We are proud of it's history, which is long and varied. I am delighted you enjoyed your afternoon tea. We look forward to welcoming you back next year for your nephew's wedding. Yours sincerely Andrew Brownridge Deputy Manager

"Very disappointing"

2
16/07/2016

Extremely slow service and very average food. Waited over 40 minutes for lunch despite there only being one other table occupied in the restaurant. Very over-priced for what you got, definitely would not go back!

"Nice little hideaway"

4
20/12/2015

Lovely grounds and nice staff at the hotel. The spa facilities are good also. It's abit out of the way from any near towns etc but it is 20 mins the designer outlet in York. We ate in the restaurant for lunch it was nice and again the staff were helpful. Looked like the perfect venue for a wedding.

GM-Hazlewood, General Manager at Hazlewood Castle, responded to this review
Thank you for your lovely comments, we are delighted that you enjoyed your visit and hope to see you again soon. Best wishes Melissa Watson

"Consistently awful, mice in the room yet so much potential"

1
20/12/2015

Located in it's own grounds, the old castle is an amazing location with so much potential. This was our second stay, our first being about a year ago which didn't go too well. Last year, everything in the room was dusty with cob webs in all four corners, the meal in the restaurant was pretty dire, tables were left uncleared, napkins on the floor while staff walked by unconcerned. The last visit was topped off by a 3am room change following an unwanted visit from a mouse, who happily wandered round the room, going through our cases, jumping in and out of the bin looking for food. I presume since he knew where to look he was a regular visitor to that room. As we were moved into a new room, the outside doors were wide open so it was no surprise mice were getting in. Again the staff were not bothered, putting more effort into contriving excuses than into keeping the doors closed. An apology letter followed in January with a voucher for a return visit, in the hope we would give, a now mouse-free, Hazlewood another chance to prove it's attention to detail. Attention to detail was exactly what is wrong with Hazlewood Castle. There's no denying it's am amazing building, a beautiful location in which to relax and unwind. However the detail, along with many of the basics is what needs some work. This time, since it was on the house, we booked a superior room, and upon arrival were upgraded further to a suite. Great we thought. Biggest room in the place, just meant we had to walk further to the far side of the room to change channel given there was no batteries in the TV remote. The fan in the bathroom sounded like a air raid siren, clearly the batteries from the TV remote hadn't gone into the cleaners hearing aid or she would've perhaps reported it to maintenance. Wifi signal was as bad as last year, lucky to hold the connection for more than a few minutes before it dropped and even then throughput was like dial-up. In the run up to Christmas they've gone to the trouble of putting some strings of lights out around their lawn outside. Lacking attention to detail again, about a third of the bulbs were out. We went to take a walk through the woods, only to discover you can't walk in the woods as it's let out to an outdoor activity centre for quad biking, mountain biking, clay pigeon shooting etc. The spa was booked up solid for a week, what is the point of having an onsite spa and advertising it as a benefit if there's no availability to hotel guests? This was exactly the same when we came last time. "There's no pool or ought, it's just 2 treatment rooms" is how the receptionist sold it. Breakfast was terrible. When we arrived to eat at 9:15 there were just one other couple in the restaurant. Every table was uncleared, covered in used pots, used napkins etc. We were shown to the table next to that couple where the things left behind by the previous diners weren't cleared, but instead moved to the table behind while we stood watching. The lady then proceeded to dust off bits of food and wipe down with her bare arm. Even a travel lodge manage to use a bit of spray and a cloth! If you're ever unfortunate enough to have to stay here, get down to breakfast early, at 9:15 you get what's left along with what's been kept warm since 7. The beans were just an over boiled mush. Toast was cold, coffee was awful, bacon chewy. In all fairness the sausage was nice, but it wasn't good enough to make up for everything else.

"Work's Christmas party"

5
16/12/2015

Staff superb. Food amazing. Looked small portions but they filled you up. Service first class. Great surroundings. Negativity was that it's a difficult place to get out of, especially at night. Badly lit and badly sign=posted. Apart from this, cannot fault the place

GM-Hazlewood, General Manager at Hazlewood Castle, responded to this review
Thank you for your recent review. we are delighted that you enjoyed the event... We did too. I am sorry to here that you found the place difficult to get out of and will look at this in our future development plans. Best wishes and Merry Christmas Melissa Watson

"Fantastic!"

5
09/12/2015

We had a spa day here and decided to book a room overnight as well and did so under the winter warmer package. As soon as we arrived we were made to feel very welcome by the reception and had a great tour of the castle thanks to the very lovely David. The spa was fabulous and offered relaxation and 2 warming massages with lunch included. When we checked in, we were upgraded to a four poster bedroom with beautiful views and a super comfy bed. Nothing was too much trouble from start to finish, we were given a bespoke personal service and the food was well presented and tasty. Very enjoyable and although we were only there one night, we left feeling relaxed and well loved. Would definitely book again.

GM-Hazlewood, General Manager at Hazlewood Castle, responded to this review
Thank you for your review. We are delighted that you had a fab time with us and the team looked after you so well. I hope that you do have the chance to visit us again in the future and enjoy the spa and the facilities once again. Best wishes Melissa Watson

"Wonderful food and great gardens!"

4
03/12/2015

Visited Hazlewood Castle many, many times and always enjoyed our visits. Very helpful and professional staff, amazing gardens with a wood full of bluebells to welcome you on the drive into the hotel grounds. Restaurant food is delicious and the location, especially if dining outside is a very pleasant experience.

GM-Hazlewood, General Manager at Hazlewood Castle, responded to this review
Thank you for your lovely comments about Hazlewood Castle. We are delighted that you enjoy your visits, every time you come and hope to see you again very soon. Best wishes Melissa Watson

"Wedding"

4
01/12/2015

Had a great day at the weekend for a wedding at this venue and got to say everything was great the food,rooms, service everything except the disco if you have a wedding at this venue please make sure you book your own DJ as with a room with 80% people over 40 year old not sure why the DJ played dance music all night...... Also got to say the fireworks booked through the venue was well worth the money.

GM-Hazlewood, General Manager at Hazlewood Castle, responded to this review
Thank you for taking the time to review us. It is great to hear that you enjoyed the wedding celebrations at the hotel overall. I note your comments about the DJ and will pass on so he can review what he plays, a number of couples speak to the DJ prior to the day to ensure that the music is in the right era/ taste of the guests. I will ensure we insist upon this so that we get it right next time. We hope to see you again soon. Best wishes Melissa Watson

"Hidden gem"

5
30/11/2015

My other half and I visited the castle on our way back from York. We didn't stay in the place, though will definitely do that in the nearest future, but had a wonderful lunch in the local restaurant. Very hospitable personnel, luscious selection on the menu based on local organic produce and great wine list all add up to a top class experience this establishment provides. On one hand I wish this place to remain hidden but I know that ultimately its success depends on customers and I wish all the best to the Hazelwood and till the next meeting.

GM-Hazlewood, General Manager at Hazlewood Castle, responded to this review
Thank you for your lovely comments. We are delighted that you enjoyed your lunch and hope that you will be back very soon to visit us and stay over, perhaps? Best wishes Melissa Watson

"Lovely Stay"

5
30/11/2015

Brought my dad here for one night break away. The rooms were lovely, spacious and very clean. It's nice that all of the rooms are decorated individually as it adds to the character. The food in the restaurant was superb, all dishes were freshly made to order and the staff polite and accommodating throughout. My dad loved it and would definitely return! Thanks everyone

GM-Hazlewood, General Manager at Hazlewood Castle, responded to this review
Thank you for your lovely comments it is lovely to hear that your family enjoyed themselves and the food. We hope to see you again soon. Best wishes Melissa Watson

"Present for a couple to have a meal and bed and breakfast."

5
26/11/2015

Telephoned the hotel to explain that I wanted two people to spend the night as a special present, Kim the receptionist was so helpful and after explaining what the couple would receive she promised the staff would look after them. They haven't stop thanking us since and after a excellent stay have promised themselves they will return. They said they couldn't fault anything. My friends and myself would like to say a big thank you to all the staff especially Kim, Steve and a special thanks to chef PJ.

GM-Hazlewood, General Manager at Hazlewood Castle, responded to this review
Thank you for taking the time to write a review. I am delighted that Kim and PJ looked after your friends so well and that they had a fab time. I do hope that you have chance to visit and see us as well very soon. Best wishes Melissa Watson

"Simply the best Wedding venue in the entire country!"

5
18/11/2015

Hazlewood Castle was awarded 'Wedding venue of the year' with good reason. We have just held our sons wedding there, it was magnificent! From the first meeting with our wedding planner, Melissa, to the event itself, every aspect of the day was meticulously planned and executed. Nothing was too much trouble, every concern or request was dealt with quickly and professionally. The standard of food served for the Wedding Breakfast was of the highest quality, cooked to perfection and presented beautifully on the plate. The starters and sweets were also superb as were the Canapés served at the reception; fine dining standard! We had 78 guests and every meal was perfect. All commented on the wonderful meal. We send our thanks to the Chef and all the kitchen staff and also the waiters/waitresses who served the meals promptly. We were able to choose the wine with the meal during the 'tasting menu' at the Vavasour restaurant on site a few months before the wedding, there was a very good choice available. The hotel has 32 rooms, most of them booked by our guests so most enjoyed the evening entertainment until the end at 1am! I was told by several of our older guests who went to bed around 11pm that they couldnt hear any noise from any other guests or the disco. The standard of the rooms we had was high, they were very clean, modern and had lovely views. (We were in the St Margaret's wing). The rooms in the older part of the Castle compliment the style and some have four poster beds, many are larger suites and all have lovely views over the surrounding countryside. Rooms had the usual complimentary tea/coffee making and bathroom toiletries. One guest had forgotten to bring shaving foam and the hotel was able to supply a complimentary tube for him! I highly recommend Hazlewood Castle and all the staff we encountered. Their professionalism shone through and gave us a stress free wonderful day! Our son and daughter in law had an amazing day with wonderful memories, I'm sure we will all return to stay at the castle and eat in the Vavasour restaurant.

GM-Hazlewood, General Manager at Hazlewood Castle, responded to this review
Congratulations on your family's wedding, I bet you all need a lie down now all the planning and preparations are over with. The team are absolutely delighted with your review and are touched by the comments. The team really do enjoy their jobs and hope that you won't be a stranger now the wedding is over. We look forward to welcoming you again very soon. Best wishes Melissa Watson

"Business seminar"

4
18/11/2015

Attractive location for a special lunch , the grounds are well kept and are very private.The seminar room had all that was required and is a good choice venue for companies. The buffet lunch was of a good standard with excellent wine,only fault the room was very dark. KW,W.Yorks

GM-Hazlewood, General Manager at Hazlewood Castle, responded to this review
Thank you for your recent review, I have noted your comments about the room and I believe that you took your lunch in our Victoria Room, which is normally a lounge area and the lighting is on the softer side, I will review this going forward when we have business lunches to see if we can get better lighting in there. I hope we get the chance to see you again. Best wishes Melissa Watson

"1 night spa stay"

5
09/11/2015

Visted during November for a 1 night spa stay. Very easy to find sign posted on the motorway. After checking in we was shown the different rooms in the castle, spa and resturants ect. We were then shown to our room (Lilly) very spaces room with all the little extras (tea, coffe, kettle, iron, bath robe...) the room is in keeping with the rest of the castle & is very charming. The food is excellent & deffently exceeded expectations since we had come on a package deal, breakfast is grate cold buffet to help your self to like fruit, cheese, pastries & then they will take your order for hot I really liked the various options for cooked breakfast as most places only do a full English and if you don't like that you end up with toast or cerial. All the staff were friendly and polite smiling all the time. You felt comfortable to ask anything nothing was to much trouble (not that we asked for much other than our cocktails) Deffently 10/10 for the hotel!!! The spa was a nice little treat for a bit of girly time. The spa is small but cosey. you go to a relaxation room before and after your treatment were you can lay on day beds or bean bags. There is a selection of lovely flavoured teas and water. In the changing rooms you have a shower with shower gel & shampoo, hair dryer & lockers. The ladies at the spa were very friendly & I would also return to the spa. There is just the small attention to detail like when we were shown to the locker room the robes had been used and I had to ask for new ones and the relaxation room had dirty cups about. But this is probley because the staff are busy we did go after dinner.

GM-Hazlewood, General Manager at Hazlewood Castle, responded to this review
Thank you for your lovely comments, we are delighted that you enjoyed your spa stay with us and hope that you do get the chance to visit us again very soon. Best wishes Melissa Watson

"Beautiful surroundings, amenities left a bit to be desired."

3
08/11/2015

We stayed here in the Marigold room in June on our way to Scotland.The grounds and exterior of the hotel were beautiful. We had 4 people for our suite, 2 of them our 22 yr old son and our 17 yr old nephew. While the master suite was very nice and comfortable, the boys beds were pretty bad. The sofa bed had a swale in the middle of it that would have held water, and the roll out wasn't much better...the hotel really needs to look at the comfort if these beds! We had dinner at the restaurant without the boys, and the service was terrible! we weren't greeted for quite awhile do we were left standing awkwardly by the door while waiters came and went without anyone even making eye contact. Once we were seated, the service did not improve. As I looked around the rooms there seemed to be no order as to who was served and who was not.In defense of the waiters, we only saw 2 and it was very busy, they were young and obviously inexperienced, but courteous. The food,when it arrived,was very good. I do not think we would stay here again as there are so many other options, and this was not memorable in either comfort or service.

GM-Hazlewood, General Manager at Hazlewood Castle, responded to this review
Thank you for your recent review about your visit this summer. I am sorry that we did not provide you with the service and standards of which we are very proud. And that we did not pick up on your disappointment whilst you were at the hotel so that we could in someway rectify this to make you stay more enjoyable. I have spoken to all the team members involved who worked with us in June so that they are aware of your disappointment and to check the issues that you have raised. I do hope that you will return to see the improvements that we have made. With the warmest of wishes Melissa Watson

"Spa day and lunch with the girls!"

5
06/11/2015

Me and two friends came here for a spa day and afternoon tea and everything was lovely. The castle itself is stunning, with an amazing view from the spa. The spa itself is small but has everything you could want, with helpful staff and nice, compact changing rooms. Myself and my friend chose the 'mud chamber' experience for our included treatment and it was loads of fun. We were given lots of different types of mud to enjoy and then relaxed in a lovely purpose-built steam room! Afternoon tea was good, with amazing sandwiches, scones and cake. All in all, a great little spa in a lovely location!

GM-Hazlewood, General Manager at Hazlewood Castle, responded to this review
Thank you for your lovely comments, we are delighted that you enjoyed your spa day at the Castle. The mud is fun treatment and they change the mud flavours on a regular basis. If you come back closer to Christmas we do get in the mince pie one! Hope to see you again soon. Best wishes Melissa Watson

"Wonderful location"

4
05/11/2015

A beautiful building in a delightful location. The room was huge and reasonably well appointed. Very much geared up for weddings. Dinner was very good and reasonably priced and breakfast was hearty and well cooked. Good place for business trip or weekend break but I am guessing it's busy in summer wedding season. Good base for York and Tadcaster.

GM-Hazlewood, General Manager at Hazlewood Castle, responded to this review
Thank you for lovely comments about the hotel and the food. Looking forward to seeing you again soon. Best wishes Melissa Watson

"Spa Day"

2
31/10/2015

We arrived for our spa day on time and asked in which order had we been booked in for our mud treatment, afternoon tea and tour of the castle as I had forgotten as it had been a while since the booking. The staff said they would let us know and showed us where to change into robes and to the room for relaxation. An hour passed by other people came and went for their treatment none of the staff came back to let us know of our itinerary or to ask if we were ok. I then went to find staff to ask, they said once again they would get back to my friend and I,half an hour passed, staff then came and showed us to our treatment room which was nice with the changing lights after treatment we could not get the shower to work even if we had there was hardly enough shower gel to shower both of us. So we went down to the locker rooms to have a shower. Staff never came to see if we were ok. We got dressed and then had to go on the hunt to find staff to say where do we go next. Eventually a member of staff took us to the hotel for our afternoon tea on the way I said that I was not happy with how we had been treated being left in the dark, she replied that it wasn't their fault as the hotel had a wedding on I couldn't see what difference that made as they were not in the spa. The afternoon tea was very nice, we were sat in a lovely stunning room with a nice atmosphere. We then went on out tour with Andrew he had very extensive knowledge of hazlewood and was very interesting to listen to. Our day had improved as it went on. The Spa staff have no idea about customer service they need to learn from Andrew how to make people feel valued. Another thing I would recommend for the spa would be to have one of those small spinners to dry your swimming costume and plastic bags to put them into to take home so your handbags don't get wet.

GM-Hazlewood, General Manager at Hazlewood Castle, responded to this review
Thank you for taking the time to write a review. I am absolutely delighted that Andrew looked after you and you enjoyed his history tour, he truly loves this part of his work and we have now given him the title of Historian! It is regret that you had a disappointing time in the spa and I have been in lengthy conversations with the team and their Management company to address the issues raised so that they improve the service and standards they are offering. I am sorry that this marred your visit to the hotel and hope that you do get the opportunity of visiting again and maybe another history tour with another one of the guides. (the stories always differ, as there is so much to tell!!) Best wishes Melissa Watson

"Spa day"

3
30/10/2015

The castle is stunning but very disappointed with the spa. We had a spa day with mud serail treatment and afternoon tea. We were left in a room to put on our own 'mud' and just left to it. We didn't see anyone until we went back to reception to ask about afternoon tea. We were then taken to a room and ordered the food. 45 minutes later we had to go and look for the tea. There were quite a few disgruntled people there at the same time. We felt it wasn't worth the money.