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Best Western Plus Lawton Hotel & Convention Center, Lawton

4.0/5  - basé sur 608 notations.
1125 E Gore Boulevard, 73501-3023, Lawton, United States - See map

Select this traditional Lawton hotel for the finest hospitality, great rates, excellent amenities, next door to Comanche Casino and an ideal location. Conveniently located on Interstate 44, the Best Western Plus® Lawton Hotel & Convention Center is fully equipped with every amenity needed for a comfortable stay. Hotel amenities include a heated indoor pool, one outdoor pool and BBQ area. Guests will also receive a complimentary full hot breakfast every morning. Each guest room includes a refrigerator, microwave and high-speed Internet. Business conference services are available, 300-seat convention center and ballroom. The Best Western Plus® Lawton Hotel & Convention Center is located near many area attractions including Fort Sill, the Museum of the Great Plains, and the McMahon Concert Arena. Hotel guests will also be close to shopping and various sporting venues. The Comanche Nation Games Casino is adjacent to the hotel and provides many opportunities for bingo and other gaming. The hotel also offers a courtesy shuttle to and from the airport. Make an online reservation today and save at the Best Western Plus® Lawton Hotel & Convention Center! Veteran-Owned & Operated ***Please note: Management reserves the right to refuse to provide accommodation to persons of an age of less than majority unless accompanied by an adult. Must be 21 to check into the hotel.

Best Western Plus

Lawton Hotel & Convention Center

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Game room
    Game room
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2016
based on 608 guest reviews
NOTE ISSUED
Excellent
274
Very Good
173
Average
69
Poor
49
Terrible
43
REFER TO NOTICE
Business Business
110
Couples Couples
72
Family Family
325
Friends getaway Friends getaway
38
Solo travel Solo travel
39
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Old, Tired and Used Property"

2
18/06/2018

Don't know how this BW has a Plus designation. The whole place is old and very used. Check-in was awkward. Two couples on bikes and another gentleman before me. Took a while. Bikers asked when Bar opens, response "not open tonight". This was A Sat. night on Memorial Day weekend. The bar and restaurant was a factor in choosing this hotel for all of us in line checking in. They called the bartender and she did come in, but the restaurant never opened and food choices were not in the area. Very odd. But all that I could live with. My room - very dark and dank. Not comfortable at all. Everything old and tattered. Just smelled old. Owners should seriously think of demolishing and completely rebuilding. If you want to call the price redeeming, it took my rating up to a poor.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
Rick - On behalf of our entire team, I would like to apologize for not exceeding your expectations and aggravation you had to endure. We are a Plus because of our amenities that we have to offer; 1 outdoor pool, 1 indoor pool, game room, laundry facility, grill area, full extended breakfast buffet, etc. As far as the lounge & grill goes, we are unlike many vacation hotels destination. 90% of our guests checked out on Saturday, therefore, the lounge & grill open from Monday - Friday. For the most part our guests will utilize the Casino Bar & Grill during the weekend. You are right the hotel is about 40 years old and have been neglected by previous management and previous owner for many years. It however, has many history; 1976 President Ford stayed at our hotel while he visiting Fort Sill and not too long ago, 2012 Johnny Depp was here during a surprise visit for the Comanche Tribe at an advanced screening for the movie "Lone Ranger". To keep up with the Best Western high standard the new owner (proud to say, he is a retired army veteran) currently reinvesting significant capital to improve our hotel product. It was a pleasure to have you as our guest and hope to have the privilege to serve you again in the future. We value your business and consideration. If I can provide any assistance, please don't hesitate to contact me directly at [email protected] or Tel: 580 353 0200. Sincerely, K Higgins General Manager

"Pictures deceiving......old hotel!"

3
11/06/2018

Picked this hotel to stay in because of reviews and pictures of pool area......a little deceiving. Room was reasonably clean...cobwebs in corner with bugs, bathroom clean and bed linens clean. Carpet needs to be replaced and in hallways also. Pool area was nice and well kept. Outdoor lawn area in back of hotel rooms needs to be mowed and limbs and trash picked up. Breakfast was better than average, just had to wait for things to be refilled. Staff seemed overwhelmed with number of people on weekend.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
Carl M - Thank you for leaving a candid review about our hotel on TripAdvisor. It is with utter regret to know that your experience was not as pleasant as it should have been. Our goal has always been to provide our guests with the best hospitality service and I apologize for letting you feel otherwise. I have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests. It was a pleasure to have you as our guest and hope to have the privilege to serve you again in the future. We value your business and consideration. If I can provide any assistance, please don't hesitate to contact me directly at [email protected] or Tel: 580 353 0200. Sincerely, K Higgins General Manager

"How did this place ever earn a "Plus" rating?"

2
06/06/2018

I've stayed at this property at least a dozen times over the last 10 years with no real problems. I remember thinking that this place--slightly worn--must've on the lower end of the Best Western (BW) approval scale, even as a basic property. Even so, I kept going back because (a) I needed to stay in Lawton and (b) BW has my favorite rewards plan. In other words, I wanted the points. I see now that it has a Plus rating. This evening I called ahead to reserve a room and requested one with a desk and an office chair, as usual. The desk clerk said there was no list and therefore she had no way of knowing how the rooms were equipped. She did say that she would ask the maintenance man to look before I got there. By the time I arrived the man hadn't had a chance to look, so she upgraded me to a suite. I drove to the entrance near my room (other end of the building), only to find out that my keys didn't work. I called the front desk to let them know; she said that the door lock was broken and that parts were on order. I wonder why she didn't tell me that before I drove around to my room? She sent the maintenance man to let me in the building (my keys did work on my room door). Upon entry to the hallway I noticed that the carpet was worn and hadn't seen a vacuum in quite a while. The property is "shop worn" enough that I'm surprised it earned a Plus rating. Once in my room, you guessed it--no desk or office chair. I went back to the front desk and checked out. Based on today's experience, I grade this property "Super 8+". That is all.

"Big--older hotel, but clean & super pleasant people--enter into a lobby --exit from door to outside from your room."

5
28/05/2018

We'd made our reservations in advance---however there was something going on at Fort Sill, so when we arrived & me using a cane, as we approached the desk, the girls were chattering, then we realized they were full so had fun with them, as they tried to apologize there were no rooms available. Then we shared we had rooms & their laughter was so cute to see we'd pulled one over on them, as they said they hated to say NO ROOMS to us. The help went above & beyond when asked if we were there for what ever was going on at Fort Sill & we said No we were meeting with a nieces daughter & her son. When asking where we might find a place for us to meet for breakfast they quickly gave us tickets for my nieces daughter & son to eat Free with us for breakfast, which made for a much better visit without worrying of giving up a table. They didn't have a Handicap room so they gave us a room with two beds--again super nice. They did everything to make our stay welcoming. Close to two Casino's, other stores & eateries

"Good visit at Fort.Sill."

5
27/05/2018

We went to Lawton, OK for our son's graduation from Fort. Sill. Had a very good visit. The hotel is very close to Fort. Sill and there is a lot of restaurants close by. They have a very good continental breakfast free of charge. Would stay here again for sure.

"Will definitely be back!!"

5
27/05/2018

Everything was great! The staff was friendly and helpful. The breakfast was delicious. The rooms were clean and comfortable. The facilities were awesome- great choice of pools. The courtyard was soothing and comfortable . The teens thoroughly enjoyed the game room. It had something for the entire family.

"Smelled like smoke."

2
26/05/2018

The room smelled like smoke, was dated and not up to the standards of hotels across the highway. The best part was the breakfast, which was decent for a hotel lobby. Overall, I wouldn't rec staying at this hotel if you can get a room at any of the newer versions within 1/4 mile.

"Thumbs up"

4
26/05/2018

I really enjoyed staying here. I've been staying here for the past 9 months during the week for business. The rooms are clean my bed was comfortable. Service was excellent. Furniture is a little outdated for the rooms but still okay. The pool was nice. It's been redone and looks really good. The lounge and Bar is nice and convenient. Service is good to bar.

"Stinky and Not Maintained"

2
22/05/2018

The hallways and therefore the rooms smell old and moldy. The showers do not work and I almost pulled the tub fill out of the wall trying to activate the shower head. This hotel could be great with some updating and deep cleaning.

"A great hotel at a low price"

4
14/05/2018

While the hotel is older, the room was very satisfactory. While we didn't use the pools - there is both an indoor and an outdoor pool - or the fitness center, but they both looked inviting. We used the lounge one evening and the staff was great and the snacks were good and filling. The breakfast staff was beyond wonderful.

"Great Hotel"

5
11/05/2018

The staff was very pleasant. Denise and Ashley especially. I will be back to this hotel my next trip to Lawton. Breakfast was delicious. Hotel was very clean. It could use a few updates but overall great place.

"Poor hotel"

1
12/04/2018

Room had a nasty odor. The heating unit had a loud noise the could not be repaired by maintenance. Our outside door lock didn't work, and it could not be repaired either. Never stay at this property again.

"Not the newest But......."

5
01/04/2018

Every employee in this motel is amazing. We travel quite often so we absolutely know a top motel from a bad one. From the front desk, breakfast room, cleaning crew, most courtesy, kind employees we have come in contact with in a very long time. Breakfast was outstanding. Court yard for pets outstanding. Yes it's an older motel but not bad at all. We would rate this motel 10+

"Old property in desperate need of upgrade!!"

2
30/03/2018

This property is in desperate need of an upgrade! The room Decour was disgusting! I actually had an outdoor patio table in my room! Building look as though it was in the state of disrepair. Carpets in the hallway was filthy! The courtyard was trashy. The only redeeming quality of this property are the front desk clerks. If they had looked as bad as the property did, I would not have check in here! I was afraid to explore the rest of the property in fear of what I would find! So I did not use any of the amenities.

"Clean.Friendly. Sketchy area."

3
24/03/2018

We booked this based on good reviews on Travelocity. The room was clean. The hot breakfast included scrambled eggs and sausage. The staff was friendly. The inside was a pleasant surprise after driving up to the hotel. Staying here was ok. We had no trouble—and the room was comfortable. Please just know that the area is sketchy—in a state of decline, but the hotel itself is good. There is a sad, abandoned apartment complex behind this hotel that concerned me, but our room faced 44, and it was far enough that we did not hear traffic and slept well.

"Great staff and very clean!"

5
19/03/2018

This is the third hotel in Lawton in which I stayed over the last 7 months. It is not the newest or most modern, but it is the cleanest and friendliest, and the breakfast was the best. It is my new go-to hotel for future trips.

"Looks nothing like the pictures - main areas dirty and outdated"

2
25/02/2018

On the plus side - staff is very pleasant especially Denise and Kathryn. Free shuttle to and from Lawton Airport, Breakfast included with your room price (NOTE: eat-in only! If you have handicapped or ill people in your party do not expect to be able to bring food to the room even if you have their meal ticket )Rooms mostly clean except for the long, black hairs on the shower wall. I wasn't going to write this review because I was told that there were new owners and assumed they were going through growing pains. But, after reading other reviews, I see that this "excuse" has been being used for months. Down side - different smells depending on where you are - musty, old and people were clearly smoking somewhere inside. The main areas were dirty, not vacuumed the entire 3 days we were there. The main areas are drab and depressing. There were at least 6 trash barrels in the 2nd floor hallway collecting water pouring from the ceiling. My mother tripped on a shop vac cord left lying across the hallway mid-morning. Sketchy apartments behind the hotel. There are plenty of hotels in Lawton. Do yourself a favor and stay in any one but this one.

"Don't judge this book by the surrounding “books”. "

5
18/02/2018

Booked the hotel online without ever seeing it in person. We were hesitant because it's not in the “hotel strip” and was small and older with an extended stay complex next door. So it looked sketchy. Walked in asked to see a room before we committed and were met with a super clean room with everything we needed. Not fancy or cushy. We had a two bed/two bathroom suite and every morning we had a fantastic hot buffet breakfast! The staff were super friendly and seemed to enjoy being there! There's a even heated indoor pool! I wish it had been summer because the outside pool/bbq area was really pretty. Don't let the outside/surrounding area fool you. This is the place to stay.

"Quiet location"

4
14/02/2018

Stayed here for Army boot camp graduation. Definitely is an older hotel in need of upgrades and remodeling. Room showed it age and wear and tear. We chose the room with the living room suite so we could sit and relax with our soldier. Honestly was not worth the price we paid when talking with other army parents who stayed at other hotels. Prob worth spending a little bit extra to stay in newer hotel. We stayed on 2nd floor and was not disturbed by other hotel guests, was quiet. I will say that all staff we encountered were wonderful and polite. Breakfast was good with an assortment beyond your basic cereal and bagels. Nothing in walking distance so plan on using your car to go eat, shop etc. Hotel is located in rather odd spot with older apartments around it as well as casino. Restaurant on site runs limited time and days with sparse selection.

"Very good stay"

5
11/02/2018

I have nothing negative to say about this hotel. There are recent renovations and more improvements are in progress. I was in a group of 6 with three rooms. We traveled to Lawton for an Army basic training graduation. The hotel staff was very friendly and helpful. Breakfast was great and staff kept things impeccably clean and the food very fresh.

"I was surprised"

4
27/01/2018

After reading some of the reviews I had a question if I had picked the right hotel. Upon arriving I realized this is a hotel my daughter stayed at 20 years ago when she was transferred to Lawton for her job. That being said the hotel is old and was not a BW back then. The lobby needs a face lift but one in the room the rooms were clean very clean and I stay in hotels about 33 nights a year. The service was great front desk very helpful the breakfast was very good. This is a very busy hotel so yes the halls could use some updating and or cleaning but with the traffic I can understand why something could be overlooked. All in all I would say it was one of the better stays for the money.

"Nice Place"

3
05/01/2018

Bring your slippers the floor in very cold, put new floors in and its not carpet!! (Don't like the floors COLD) Not happy that the Lounge/bar was not open and that the Restaurant is no longer open. (One of the reasons I wanted to stay there)

"Shane"

2
03/01/2018

Misled by staff, and pre-reservation was ignored. Breakfast was ok, but was left un-maintained by staff. No eggs, hard biscuits...etc. soon temperature was hard to maintain. Matress was lumpy. OOvernight staff was good.

"Motel quality"

2
29/12/2017

This hotel leaves a lot to be desired. Ants in our bathroom, stale wheat bread, dry potatoes at breakfast. Not terrible given the price but they could definitely improve. Not sure what the plus is supposed to imply since it wasn't high quality.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
LilliaThank you so much for taking the time to share feedback about your recent stay. We were very sorry to learn of your dissatisfaction with your stay. Please rest assured that your comments have been shared with the team as we are continuously working to improve the experience we provide for our guests. Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future. Sincerely, Kanchana Higgins

"Great staff"

3
19/12/2017

Staff was great. Desk staff suggested restaurants and provided directions. Breakfast staff was great as well, acting almost like a waiter. I've never seen that at a hotel self-serve breakfast. Room was very dated and my allergies kicked in from something. Exterior also dated and could use more lighting to feel safer.

"Shabby hotel"

2
16/12/2017

The overall appearance of the hotel is shabby and old. We saw a mouse in the guest room. The treadmill is broken and floor is filthy in exercise room. The indoor pool area depressing. The bed was comfortable and breakfast was good.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
heather - Thank you for leaving a candid review about our hotel on TripAdvisor. It is with utter regret to know that your experience was not as pleasant as it should have been. Our goal has always been to provide our guests with the best hospitality service and I apologize for letting you feel otherwise. I have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests. Again, thank you for your comments and for choosing us for your lodging needs. Sincerely, Kanchana Higgins

"Older hotel but overall rather impressed."

4
11/12/2017

This hotel is not nice on the eyes but the staff is extremely friendly and accommodating. Our room was a good size, however the bathroom is small. The room was clean, bed was comfortable, loved the quietness of the night, and breakfast was very good. I am pleasantly surprised to say I would stay there again. We did not take advantage of the pool areas so I cannot report, however, there is an indoor and outdoor pool.

"Older, yes, but Clean and Friendly"

5
30/11/2017

Best Western Plus in Lawton is conveniently located just off I-44, making it a perfect location for visiting Fort Sill in Lawton or Sheppard AFB in Wichita Falls. The property is older but seemed to be well maintained. Rooms were very clean and staff, especially Denise at front desk, helpful and friendly. We took advantage of the indoor pool and were impressed by its warmth and by it not having an overwhelming chemical smell. That is a good sign of good maintenance; one didn't have to mask "anything" with high level of chlorine. Perhaps our only minor complaint was that the restaurant was not open the evening we checked in. On the other hand, it was a Sunday evening and the motel was not very full so if I were in charge, I probably wouldn't have tried to staff a kitchen either. Denise suggested the casino for our meal. The casino and the motel parking lot adjoin so it was convenient. The food at the casino was good and reasonably priced.

"Old but pretty good "

2
28/11/2017

This hotel is a bit old and the rooms are not the best. But the staff are so nice and they got you to feel comfortable and welcome. The girl in the front desk (Denise) got us to stay and she really helped us in the very best way. Even the experience of the breakfast was very positive as the lady (Primella) offered us top service. The rooms where OK but not more.

"Visiting Service Member"

3
26/11/2017

The price was good for the size of room we got. The staff were all welcoming and very friendly. The facility was obviously older & outdated and a couple of minutes further from the base but everything was very clean.

"Lawton Ok"

5
25/11/2017

Had to go to my sons graduation from basic training the best Western had a awesome breakfast and we're not skimpy at all rooms were clean and roomy the staff went out of their way , I highly recommend it

"Best breakfast, pools, and staff."

5
20/11/2017

The breakfast was the best, ever! Two types of scrambled eggs, bacon, sausage, biscuits and gravy, grits, pastry, bread, on-and-on! Three pools. Only minutes from Fort Sill. There's the Comanche Nation next door.

"The Perfect Place."

5
18/11/2017

Here for Army Graduation. Had a 2 room suite which was perfect for our 3 day stay. 1 room had the beds etc and the second had additional bathroom with chairs, table and sofa which made it nice for get-togethers with family and friends with our son off base. Patio out side the back side of our room would have been nice to set in enjoy if weather would have been warmer. This was the PERFECT place for what we needed. All the employees were very friendly and helpful.

"Older but good service decent price"

4
11/11/2017

Hotel was easy to find but a bit difficult to get to main entrance. It could use some in depth cleaning and maintenance. Looks to be popular with truckers and higher end construction workers. Beds were comfortable and room was quiet with access outdoors on the ground floor.

"A few nights for an Army Gratuation."

5
07/11/2017

Everything was to my needs. Everyone I encountered was courteous and friendly. Every morning I enjoyed a laugh from a staff member. It was the most memorable exerperience. Every employee was Very helpful and knowledgeable . I would recommend your place and stay again Gladly. Thank You Best Western.

"Great Hotel!"

5
04/11/2017

This hotel was probably the best I've stayed at in many years. My daughter loved the pool and my son loved the gaming room! The outside appearance may throw you off, as it is an older hotel. But the interior is beautiful and clean. The staff is amazing! They went out of their way numerous times to accommodate our requests. Would definitely stay here again, was a great experience!

"Army mom"

4
01/11/2017

As a army mom this was the best place to stay very close to the base and everyone was very nice and helpful. The food was great and the casino was just a little plus to enjoy the trip . I will makes sure to tell friends and family next time we come this way again.

"WOW "

4
25/10/2017

We arrived mid afternoon as we were too late to get passes at Fort Sill visitors center on Sunday afternoon. Passes were necessary as we wanted to visit the grave site of Geronimo and other followers of his. The young lady at the front desk was very pleasant and when we told her about not getting the passes, she asked if we had any plans for the remainder of the day. When we answered nothing, she suggested we might like the wildlife nature center. She also suggested we should drive up Mount Scott. We did both and really enjoyed the scenery. Breakfast the next morning was exceptional. Food was hot and delicious. The layout of the serving dishes left plenty of room for everyone to move along without feeling crowded. We will definitely stop here again.

"Very Nice Comfortable Stay!"

5
24/10/2017

We stayed one night. The room was neat, clean & comfortable. The price was very reasonable. I was especially impressed with the designated smoking area. It was like a park with lights, patio furniture, and ash trays available. I liked that it was just outside the back door to the room and it was totally secure. This is something that needs to be done at all hotels. Thank You!!

"Staff is Excellent!"

5
23/10/2017

Room was exactly what we needed at a great rate. Breakfast was yummy, but it was the interaction with staff members that made the difference. Each staff member was amazing. If ever I'm in OK again, I'm going back to BW.

"This is NOT a Bestwestern Plus"

2
23/10/2017

I'd like to know who determines how a Best Western qualifies as a Best Western Plus? This hotel has more issues than I care to mention, but here are a few, peeling paint, doors that won't close, water stained carpet, water stained ceiling tiles every where, faded paint, doors and walls that look like they've been painted over 10 times, faded and torn carpet, damaged fixtures in the rooms, non working handicap doors in the lobby. Has anyone from corporate office ever paid a visit to this property? I doubt it because if they had this wouldn't even meet the standards of a regular BW. We would have checked out if there were another BW around here to stay at. Oh and we are Bestwestern Rewards platinum rewards members, and this has nothing to do with the rate we paid. Someone told us it used to be an apartment complex but that I can't confirm. I've never posted anything negative about BW and I feel bad posting this but I really felt people need to know before they book.

BestWesternHotels, Corporate at Best Western Plus Lawton Hotel & Convention Center, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Old"

2
21/10/2017

Hotel needs new facelift. Not sure how it became a BW Plus. First room full of mosquitoes due go door out of plumb. Second room was better. All were dimly lit. Breakfast is ok and the front desk ladies were extremely kind and helpful.

"Not Up To Plus Standards"

3
18/10/2017

The staff were unusually courteous and helpful. The lodgings were greatly in need of cleaning and repair as the carpeting seemed dirty, the walls dinged up and needing paint, the door locks worn with intermittent operation. Maintenance seemed to have fallen a few years behind schedule. With the exception of the staff, this location should not be accorded a BW Plus title.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
RobertL46 - On behalf of our entire team, I would like to apologize for not exceeding your expectations. Thank you for giving us 3 stars rating. You will be delighted to hear that our new owner/management (Retired Military) is currently reinvesting significant capital to improve our hotel product. It is our goal to fulfill and meet our guests' need in every aspect of your stay. Regrettably, we fell short in our expectations for your recent stay. We are lucky to have a team whom strive each day to provide the very best in customer service and quality accommodation to our guests. It was a pleasure to have you as our guest and hope to have the privilege to serve you again in the future. We value your business and consideration. If I can provide any assistance, please don't hesitate to contact me directly at [email protected] or Tel: 580 353 0200. Sincerely, K Higgins General Manager

"Great value for the buck"

4
17/10/2017

I've stayed in this motel many times and I've always felt it was a bargain for the price. It is an older hotel, but the rooms are clean and the hotel staff takes care of the customer. It's located right off the main road.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
U9389Ajimc - On behalf of the entire team, we would like to thank you for your review and for being a loyal customer. We always appreciate hearing positive feedback on the property and as well as any feedback that can help us improve your experience for your next stay. Our goal is to extend the best in service to every guest with our staff as well as product. I will be sure to share your comments with the entire team at the Hotel, as I know they will be just as appreciative of them as I am. We know there are many options in Lawton/Fort Sill, and it means so much when our guests choose to stay here again and again. We will constantly strive to earn your continued confidence. We hope to have the privilege to serve you again in the future. Please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Kind Regards, K. Higgins

"Ft Sill Graduation stay"

4
15/10/2017

Hotel easy on/off access to highway and Ft Sill BCT graduation. Two local casinos near by if interested. Staff very friendly and courteous. Breakfast was great, scrambled eggs, potatoes, sausage, waffle maker and all the other breakfast food norms. Outdoor pool closed for season but had small indoor pool available. The suite was good for our get together with family/friends who also stayed at this hotel. Had a nice access to patio area with direct door access from our room. Room cleanliness was ok.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
carlosrG6912ZW - behalf of the entire team we would like to Thank you for your comprehensive review of our services and facilities. It is our mission to provide the utmost service to our guests to make them feel welcome while they are away from home. I will be sure to share your comments with the entire team at the Hotel, as I know they will be just as appreciative of them as I am. We hope to have the privilege to welcoming you back soon! If I may be of further assistance, please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200. Again, Thank You for choosing Best Western Plus Lawton Hotel & Convention Center. Warmest Regards, K. Higgins

"Girls weekend away"

2
15/10/2017

We were very disssaappointed in this property Our room was very dated lights dim flies and knats all over room. Was told we could use outside door to our room but it would not open and we got a very unpleasant shower experience. My feet actually got burned from the scalding water. It went from cold to hot several times.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
Kathy T - Thank you for leaving a candid review about our hotel on TripAdvisor. It is with utter regret to know that your experience was not as pleasant as it should have been. I am sorry for the disappointments and unpleasant experience. We value all the comments and suggestions we receive and know that if acted upon will only help us improve guest satisfaction and our service levels. It was a pleasure to have you as our guest and hope to have the privilege to serve you again in the future. We value your business and consideration. Sincerely, K Higgins General Manager

"Blood on the bathroom floor"

2
12/10/2017

Was given a "suite" as I am a diamond select member. The suite was two adjoining rooms one of which had been converted into a living room. The bathroom in one side had not been cleaned, there was blood on the floor and latex gloves and other medical waste in the trash can. Neither side of the room was cleaned on the second day of our stay and I HS to go to the desk for clean towels. The breakfast was not up to normal Best Western standards. The area outside that used to be tennis courts was in disrepair and overgrown with weeds. There was a stench outside the hotel although probably not in their control.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
Q5742EGdavidm - On behalf of our entire team, I would like to apologize for not exceeding your expectations. Regrettably, we failed short in your recent stay. It is our goal to fulfill and meet our guests' need in every aspect of your stay. Thank you again for your candid feedback and for being Best Western Diamond Elite Member. We value all the comments and suggestions we receive and know that if acted upon will only help us improve guest satisfaction and our service levels. It was a pleasure to have you as our guest and hope to have the privilege to serve you again in the future. We value your business and consideration. If I can provide any assistance, please don't hesitate to contact me directly at [email protected] or Tel: 580 353 0200. Sincerely, K Higgins General Manager

"overnite stay"

4
11/10/2017

its was Family stay combined with business, We had to stop. to tired to continue on Road and when we arrived the staff was very welcoming> wish the bar at the Hotel woulda been open. Other than that we got to REST and got the room we wanted. Very peaceful stay.

"Cockroaches in room and owner was disrespectful and rude"

1
11/10/2017

Bugs found in room, staff assisted us to move rooms. Second night I awoke to a large beetle crawling on my face. We moved hotels and requested refund. Partial refund granted and owner was incredibly rude.

"Great place to stay"

5
09/10/2017

Had a great stay. Staff was exelect and any questions I had they made them selves very available to help. Check I'm and check out was easy. I felt comfortable the entire time I was there. I would defiantly recommed the hotel.

"STAY AWAY!!!"

1
08/10/2017

The employees are nice but that is the only good thing about this hotel. Dirty, stinks like old cigarette smoke. Tiles falling in the hallway due to rain. Ants and beatles (cockroaches?) in beds/rooms. Stay anywhere else, really. I'm not a very picky person, but this place is a dump and should be torn down or at least closed by the Health Department.

"Friendly staff and great security 24/7 . Highly recommend the hotel."

5
01/10/2017

GREAT staff and great value. Room was clean and all amenities were in place. Check in and check out was a breeze! Highly recommended the property. Good restaurants near by. Kathryn at the front desk was VERY helpful and friendly. Ray, of property security was great.

"Mice"

3
01/10/2017

There was mice in my room and had to ask twice for traps. Could not change rooms because they had no more. The shower was also jury-rigged to work with the wrong appliances which made it difficult to use

"Pick any other hotel!"

1
25/09/2017

During my stay we encountered a mouse in our room, non working hall access, loud guests in surrounding rooms, non working phone in room, non working hairdryer, staff who didn't seem to care very much and didn't offer to make things right. I should ha e left after the first night but was in a business trip and had little time to pack up and find alternate accommodations.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
BurnsMellissa - On behalf of our entire team, I would like to apologize for not exceeding your expectations. Word cannot express how sorry we are for your experience. We are truly sorry you have left with a negative impression of the hotel. Our hotel is treated on a regular basis by Ecolab nationally Best Western approved vendor, it could be due to the heavy storm that been having. We have been taken every step including staff training and implementing professional preventative programs to insure our guests' comfort. Although an isolated occurrence, anytime a guest is not satisfied or not comfortable for any reason it becomes a top concern for all of us at the Hotel, as guest satisfaction and comfort remain our number one priority. Your feedback is indeed of utmost importance to us and rest assured that actions will be taken to ensure our guests continue to enjoy superlative levels of service, comfort & security that they expect when staying at our hotel. We hope that you give us a chance to change your perception of our hotel. If you have any questions, please do not hesitate to contact me directly at 580.353.0200 or [email protected] Sincerely, K. Higgins

"Good stay"

4
25/09/2017

Stayed here for a hiking trip at the mountains. Nice hotel with an indoor and outdoor pool. Full hot breakfast included eggs, bacon, biscuits and gravy, grits, toast, pastries, cearal, waffles and much more. Will stay again, for sure. My only bad thing was you could not enter your room from the outside. You could go out it but not in it.

"Wonderful Stay!"

5
22/09/2017

We enjoyed every aspect of this experience. Friendly staff, great room rate (booking ahead saves!) fast internet, and great breakfast! We will definitely return! The hotel was very nice and the indoor pool was cozy and clean!

"thank you denise"

5
18/09/2017

very happy with our stay there, even more happy with the customer service! Thank you to Denise at Best Western for all of her help and patience. We truly appreciated her help. The rooms were clean and the bedding looked new. Lots of hot water and hair dryer.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
Cathy C - On behalf of the entire team, I would like to thank you so much for take taking the time to write your review of our property! Denise and the rest of our team works diligently and passionately each day to ensure our hotel is clean, well maintain and providing exceptional customer service. Your review means so much to our team when all their efforts were recognized. Please be assured that your positive feedback will be shared with everybody. I know they will be thankful as much as I am! Again, thank you so much for your kind review, and we hope to have the privilege to serve you and your family again in the future. If I may be of further assistance, hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Warmest regards, K. Higgins

"Just fine "

4
18/09/2017

We stayed here after having to come into town at the last minute for a family emergency. We were traveling from Arizona and would not arrive until 2am the hotel assured us we would not have any issues and we did not. I would say we were in our room within 7 minutes of our arrival the staff was very friendly including all the security, house keeping and breakfast area workers. The hotel is dated but clean the outdoor pool was very nice with lots of seating the indoor pool smelled of mold. The two bedroom suite we had was confusing we had two queen beds in one room then a living room in the other room with two bathrooms but the room was in good shape and clean which is all you really need. The breakfast was hot but repetitive if you stayed very long would have preferred some healthier options but for a free breakfast you can't complain. Overall when we come back we won't hesitate to stay again. This hotel will give you easy access to the casino, restaurants and shopping. Fairly easy off/on from the interstate.

"Highly recommend"

4
18/09/2017

Definitely would stay again. Very accommodating and friendly staff who will go out of their way to make your experience a very good one. It is under new management and rennovations are under way. Great breakfast with many choices. Pools clean with fresh towels. Great variety of outside furnishings and accommodations such as multiple gas grills. Fitness room with good variety of equipment. And the coffee was "great."

"Awesome hotel and great price"

5
17/09/2017

It was great the building under repair but if you had a problem they fixed it right away would stay again and again. Most friendly staff I've had at hotels before and best bar prices I've had at a bar before

"Awesome"

5
16/09/2017

looking for a great place and safe, look no more, ive been going to lawton for 16 yrs now for 3 days and ive stayed in several places and take my word, look no more, its very clean, freindly, quite, priced right,

"Amazing customer service!"

4
13/09/2017

The staff is absolutely the best! The room could use a little updating but the customer service is phenomenal! The free breakfast choice is wonderful. We love this Best Western and will make a point to stay there again when the time comes.

"Best Western at Lawton, OK"

5
11/09/2017

This is a Great place to stay. The staff is always friendly and helpful. You get a real breakfast. Its conveniently located on I-44. I've stay here multiple times and its always the same great service. I wouldn't stay anywhere else in Lawton.

"Awsome"

5
10/09/2017

Awesome place to stay. Staff upgraded us to suites just because they could. Clean rooms. Nice pools. Friendly and helpful staff. Always willing to offer help. Breakfast staff was awesome with great choices in food.

"This place is great!"

5
09/09/2017

I don't understand the negative reviews....this place is great for the price especially! My husband and I stayed in 133, the king suite, and it was so comfortable and roomy. The breakfast was really good too. All the staff were exceptionally friendly, and went out of their way to make sure we had everything we needed. This is an older hotel, with a stucco style look on the outside, but they definitely have kept it up well. I would absolutely come back and would recommend it to my family and friends if they are ever in the area!

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
hstills - On behalf of the entire team we would like to thank you so much for taking your busy time to write the review and for giving us 5 Stars! Being an older hotel, it requires so much more work and perseverance. But that's how we keep our history alive. The staff works diligently and passionately each day to ensure our hotel is clean, well maintain and providing exceptional customer service. Please know that your review means so much to our team when all their efforts was recognized. We truly appreciate your business, and we're grateful for the trust you've placed in us. Please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Sincerely K Higgins

"Excellent Service!"

5
09/09/2017

Night shift desk clerk and security were very concerned with my safety and should be commended! I definitely will stay here again! My husband and I picked this hotel as it was next to a casino we were going to.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
Tammy B - On behalf of the entire team we would like to thank you so much for taking the time to write your review of our property and for giving us 5 Stars! Thank you for sharing your wonderful experience at our property and for recognizing our excellent service. We will make sure that your comments are shared throughout the hotel and among our team. The positive ratings you gave us on Tripadvisor are greatly appreciated and we hope we can be at your service again in the near future. Please contact me directly at [email protected] or Tel: 580.353.0200 before your next stay, as I would like to take the opportunity to meet you personally and thank you for your encouraging comments. We look forward to welcoming you back soon! Sincerely, K. Higgins

"Really bad"

2
03/09/2017

Ever stay in a hotel where you want to keep your socks on in the room the whole time - even during the night when you need to use the bathroom? Well, that was this place. The last update of this place was probably 30 years ago, at least (the lime-green wall was a bit of a shock!). Although the room seemed relatively clean, it still had a grungy feel to it. Bathroom was small with no exhaust fan. The bed was adequate. The hallways and common areas were atrocious - absolutely filthy. The outside areas were full of overflowing trash receipticals, lots of cigarette butts, cups, cans, etc. I couldn't bring myself to partake of the complementary breakfast, but I did grab a decent cup of coffee from the buffet and decided to sip it out by the pool. The pool area was no better than the rest of the place as far as cleanliness and the chairs, etc. were still wet with morning dew (I found a discarded towel to wipe them down a bit). No way would I stay here again.

"NOT WHAT I EXCEPTED"

3
28/08/2017

Hotel was very old and dated. Service was exceptional just not what I excepted from Best Western Plus. Not sure what could be done except total revocation. Outside pool was nice but pictures are very deceiving. Breakfast was very nice maybe why it's listed as BW Plus not sure. Just not what I excepted.

"Just gross"

1
26/08/2017

So far the staff has been very friendly and accommodating. However when we checked in our room was #159 and holy moly the mold/mildew smell was overwhelming, the front desk was kind and switched our room to #104 which is a little better.. these are the things that I noticed. Among the mildew/ mold smell the molding along the edges of the wall is coming off and has black stuff under it, there were dead bugs on the rug, the door casing looks as though it has been flooded several times and is all damaged, you can see light out the bottom of it, the wallpaper is tearing off the wall and none of the vents were cleaned, Also the pool had sand and Rocks in it, we took the tv remote out of the bag and it literally fell apart in our hands and the outside grounds look like they haven't been maintained all year. I try to keep a nice yard and I have say that's probably the majority of people, when they stay at a hotel it would be a good idea to have the lawn mowed and last years leafs raked as well as have the cigarette butts picked up. I'm bringing this to your attention because I can see the potential of this hotel and it being a quality place to stay, However my experience here has been less than quality. After this experience I can not ever see myself booking at a Best Western again Also Just found 3 tiny ants in our bed along with another bug. Not bed bugs but still gross and a roach in the sink.

"Descent place"

4
23/08/2017

This appeared to be an older building but the furnishings all seem new. I think it was a great deal for the money. If you have friend or relative graduating from basic at Fort Sill, this is a great place to stay. The staff was very friendly and helpful.

"Easy Access"

4
21/08/2017

The hotel is a little out dated, however the staff and breakfast are amazing. Centrally located near food, casinos and shopping not to far away. Only Stayed one night but it was a good stay with very friendly staff.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
467janetj - On behalf of the entire team we would like to thank you so much for taking the time to write your review of our property and for giving us 4 Stars! Thank you for sharing your wonderful experience at our property and for recognizing our excellent service. We will make sure that your comments are shared throughout the hotel and among our team. The positive ratings you gave us on Tripadvisor are greatly appreciated and we hope we can be at your service again in the near future. Please contact me directly at [email protected] before your next stay, as I would like to take the opportunity to meet you personally and thank you for your encouraging comments. We look forward to welcoming you back soon! Sincerely, K. Higgins General Manager

"Great Place to Stay"

5
21/08/2017

Very friendly staff. The most amazing pool. The rooms are very clean and extremely quiet. The breakfast bar is very good with a variety of food. There is a gaming room for children. The location is very quiet and easy to get to places to eat as well as shopping.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
jenniferQ3326WE - On behalf of the entire team we would like to thank you so much for your taking your busy time to write the review and for giving us 5 Stars!! Our staff is key to the success and personality of our hotel. It's such a pleasure to hear that you were able to enjoy your room and breakfast offerings well as all the other amenities at our hotel. The hotel always receives mixed reviews, due our age, imperfections and not having a modern décor like other hotels. It means so much to our team when all their efforts were recognized. We hope to have the privilege to welcoming you back to your home-away-from-home again, in what we hope will be the very near future! If I may be of further assistance, please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 Sincerely K Higgins

"Pleasantly surprised!"

5
18/08/2017

While this may not be the newest hotel in the area, we were pleasantly surprised by the excellent customer service, cleanliness and comfort of this hotel. The breakfast buffet was also a plus, offering a nice variety of hot foods and extended breakfast hours on the weekends for us late sleepers. The hotel was very quiet and our room was spacious and comfortable, offering several chairs, a couch and desk. My mother is disabled, and the ADA accessible room was excellent, affording a roll in shower and plenty of room for her to maneuver both in the restroom area as well as the remainder of the room. This is an area in which details are often overlooked, and we were both happy to see how well accessibility was address by this Best Western Hotel. We will definitely stay here again when we visit the area, and will recommend this hotel to our friends and family.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
X3674LVsandrag - On behalf of the entire team we would like to thank you so much for taking your busy time to write the review and for giving us 5 Stars Rating! Being an older hotel, it requires so much more work and perseverance. This hotel is a lot of history; President Gerald R. Ford was here in October 1976 Signing Proclamation Designating Native American Awareness Week and not too long ago, June 2013 Johnny Depp was here during a surprise visit for the Comanche Tribe at an advanced screening for the movie "Lone Ranger". Your positive comments are very much appreciated and augurs well for the constant improvements we seek in our continuous effort to ensure our guests enjoys a comfortable stay experience. Our team works diligently and passionately each day to ensure our hotel is clean, well maintain and providing exceptional customer service. Please know that your review means so much to our team when all their efforts was recognized. We truly appreciate your business, and we're grateful for the trust you've placed in us. Please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Sincerely K Higgins

"pleasant stay"

4
13/08/2017

very grateful for the free upgrade to a big room with the giant hot tub. That was a super great appreciated surprise. Nice having fridge and microwave, too. Bed was comfortable. Free hot breakfast was good. Bartender in lounge was fantastic. Staff was helpful and friendly. Price charged was price quoted when reserved. They do need to correct the issues with the keys not working on the room doors. Comfortable beds, clean rooms,nice pools

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
eileenb813 - On behalf of the entire staff we would like to Thank You for taking your time write the review and for giving us 4 Stars! It is not often that someone goes into that much detail in a review and let me assure you it is greatly appreciated. It was great to hear all the things you enjoyed about your stay and that you enjoyed the property and the room. I cannot wait to share this with the entire staff of the property. We fixed the lock and keys situation. (thank you for that) We hope to have the privilege to welcoming you back soon! If I may be of further assistance, please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 Sincerely K Higgins General Manager

"Flitly and gross"

1
12/08/2017

Don't stay here so getto. smells like dog urine. Disgusting food over priced restaurant big waste of money not a real bestwestern. I don't even bestwestern checks to make sure there up to there standards.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
randymI8320KA - On behalf of our entire team, I would like to apologize for not exceeding your expectations. Words cannot express how sorry we are for your experience . We are truly sorry you left with a negative impression of the hotel. We were able to locate your room that you had stayed in for several days and then extended your stay. The room does seem to have high humidity. These may be due to several storm that we had during your stay. We placed a dehumidifier in the room and fixed the challenges in the room. We truly appreciate you bringing the matter to our attention. We hope to have the privilege to welcoming you back. If I may be of further assistance, please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 Sincerely K Higgins

"More than I expected "

5
06/08/2017

I booked a regular room. When I arrived there were 4 people trying to check in. They were very demanding and not very nice. The desk clerk Denise, was very professional and did an amazing job. When I was checking in she kept apologizing for the wait. I told her she didn't have to apologize as it wasn't her fault. When I arrived at my room I was very surprised that I had been upgraded to a jacuzzi suite for the price of a regular room. The customer service was outstanding! I will definitely recommend this hotel to anyone who is staying in Lawton. I will definitely be back if I need to stay in Lawton.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
Tlucas61 - The positive comments are very much appreciated and augurs well for the constant improvements we seek in our continuous effort to ensure our guest enjoys a comfortable stay experience. Denise works diligently and passionately each day to ensure our hotel is clean, well maintain and providing exceptional customer service. Your review means so much to her when all their efforts were recognized. We are very fortunate to have a team that truly strive to make our guests experience memorable. I know they will be thankful as much as I am! We hope to have the privilege to serve you again in the future. Please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Sincerely, K Higgins General Manager

"FAMILY TRIP"

4
01/08/2017

This is an older hotel that is being well taken care of. Our room was very comfortable and quiet. Every employee we saw was very helpful and kind. Kandrana and Katherine at the front desk always had a smile and were very helpful with everything. We were visiting a son at Ft Sill and the location was great. I would stay here again when in Lawton.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
Nancy M - On behalf of the entire team we would like to thank you so much for taking the time to write your review of our property and for giving us 4 Stars! It is not often that someone goes into that much detail in a review and let me assure you it is greatly appreciated. It was great to hear all the things you enjoyed about your stay and that you enjoyed the property, staff service, and the rooms. I cannot wait to share this with the entire staff of the property. Again, thank you so much for your kind review, and we hope to have the privilege to serve you and your family again in the future. If I may be of further assistance, hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Warmest regards, K.Higgins

"Great value. Comfortable & Clean"

5
29/07/2017

Stayed 3 nights and have zero complaints. Breakfast definitely makes this place a place to refer. Rooms are simple, clean, and property was quiet (even though it was sold out 2 of the nights). Again, breakfast was great. Good selection, tasty food, and friendly staff.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
Jennifer S - On behalf of the entire team we would like to thank you so much for taking the time to write your review of our property and for giving us 5 Stars!! Being an older hotel, it requires so much work and perseverance. Your positive comments are very much appreciated and augurs well for the constant improvements we seek in our continuous effort to ensure our guest enjoys a comfortable stay experience. Please know that your review means so much to our team when all their efforts was recognized. Our staff works diligently and passionately each day to ensure our hotel is clean, well maintain and providing exceptional customer service. Please be assured that your positive feedback will be shared with everybody. Again, thank you so much for your kind review, and we hope to have the privilege to serve you and your family again in the future. If I may be of further assistance, hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Warmest regards, K.Higgins

"good for the $"

3
28/07/2017

This hotel is what you could expect from a 3 star hotel. the décor is of older style but upkept well, except in certain places such as the shower which showed that there had probably been a leak at one time, and musty smell from a/c unit. linen was clean and house keeping was on point.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
399travisf - On behalf of our entire team, I would like to apologize for not exceeding your expectations. Please accept our sincere apology for the musty smell from ac unit. We able to locate your room and had maintenance clean the ac unit. (thank you). At the Best Western Plus Lawton Hotel & Convention Center, we strive to ensure each guest has a flawless experience and we are truly sorry this was not provided for you. Please be assured, your comments are not taken lightly and we have shared your feedback with the team to ensure that this was an isolated issue that is corrected moving forward. It was a pleasure to have you as our guest and hope to have the privilege to serve you again in the future. We value your business and consideration. If I can provide any assistance, please don't hesitate to contact me directly at [email protected] or Tel: 580 353 0200. Sincerely, K Higgins General Manager

"Good Hotel"

4
25/07/2017

Good hotel, high traffic because of Fort Sill and casinos. Great staff. Good Breakfast. Will use this hotel again. Easy access to everything in town. It is a comfortable place to stay. Good parking and patrolled regularly by law enforcement. Felt safe and comfortable.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
robiny602 - On behalf of the entire team we would like to thank you so much for taking the time to write your review of our property and for giving us 4 Stars! The positive comments are very much appreciated and augurs well for the constant improvements we seek in our continuous effort to ensure our guests enjoys a comfortable stay experience. Our staff works diligently and passionately each day to ensure our hotel is clean, well maintained and providing exceptional customer service. Your review means so much to our team when all their efforts were recognized. Please be assured that your positive feedback will be shared with everybody. I know they will be thankful as much as I am! Again, thank you so much for your kind review, and we hope to have the privilege to serve you and your family again in the future. If I may be of further assistance, please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Sincerely, K. Higgins General Manager

"OK"

3
24/07/2017

There's nothing really wrong with this Best Western. We had a fine one-night-on-the-road stay. Just not up to the standards we are used to as Best Western Platinum members. The rooms were clean, everything worked, air conditioning was good, internet came in ok - just not a very good signal so it was kind of slow, the pool was fine, breakfast selection was very good, hallways and elevator were not air conditioned. For Best Western Elite members, we had no recognition.

"Very dated"

3
23/07/2017

The hotel staff was very friendly and helpful. The breakfast was really good. I didn't use all the amenities but the pool looked nice. The room was clean but like the rest of the hotel...VERY VERY DATED!

"Great Stay Except For Wi-Fi"

4
22/07/2017

Except for the Wi-Fi problems, I had a very enjoyable stay at the Best Western in Lawton. Although I had booked just a standard room, I received a complimentary room upgrade at check-in. When I asked about the pool hours at check-in around 6PM, I was told that the outdoor pool had closed early for maintenance. That was a disappointment, since one of the amenities I specifically looked for when selecting a hotel was a pool. Fortunately, there was an indoor pool that was open. Oddly, I saw people using the outdoor pool that evening even though it was supposedly closed. The breakfast, included in the room rate, was more impressive than most American hotel breakfasts. In addition to the standard cereal and yogurt, they had real scrambled eggs and grits. The front desk staff were exceedingly friendly and helpful. I immediately felt as though I was among friends. When it was time to go to the airport, Monique got the van and took me. She was the most charming person to talk to. I would definitely return to the Best Western Plus in Lawton the next time I visit.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
skyguyWI - On behalf of the entire team we would like to thank you so much for taking the time to write your review of our property, we truly appreciate your comments! We always strive to exceed our guest expectations and our guest satisfaction is very important to us. Please be assured that your positive feedback will be shared with everybody. We are very sorry about the inconvenience it caused you to not have full access to our internet. We will make sure to have our tech take a look at our high-speed connection and our business center right away to fix those issues. We thank you for bringing us aware to these matters. Again, thank you so much for your kind review, and we hope to have the privilege to serve you and your family again in the future. If I may be of further assistance, hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Sincerely K Higgins General Manager

"Satisfactory guest room value with great service"

3
10/07/2017

Room could have been nicer by having carpet on the floor, better mattress, and larger pillows. Room was quiet, clean, and everything worked well. Hotel is showing its age. Full hot reakfast buffet was very good. Pools looked inviting. Service and friendly attitude was outstanding.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
F5457TI - On behalf of the entire team we would like to thank you so much for taking the time to write your review of our property and for giving us 3 Stars. Being an older hotel, it requires so much work and perseverance. Your positive comments are very much appreciated and augurs well for the constant improvements we seek in our continuous effort to ensure our guest enjoys a comfortable stay experience. Please know that your review means so much to our team when all their efforts was recognized. Our staff works diligently and passionately each day to ensure our hotel is clean, well maintain and providing exceptional customer service. Please be assured that your positive feedback will be shared with everybody. Again, thank you so much for your kind review, and we hope to have the privilege to serve you and your family again in the future. If I may be of further assistance, hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Warmest regards, K.Higgins

"NOT A 3 STAR"

2
10/07/2017

Should be classified as 2 star, decor and layout was out dated!!! Service was good. Needs lots of cosmetics work. Beds were decent but pillows stink. You think your getting a great deal when they say 3 star but your not, price was ok for a 2 star hotel. If I need a cheap hotel I'd stay there again, but for leisure and relaxation, I'll go across the highway.

BestWesternHotels, Corporate at Best Western Plus Lawton Hotel & Convention Center, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Nice surprise"

5
08/07/2017

Very nice experience, the ladies at the desk were very helpful in getting our room quickly and professionally. We used the breakfast room to eat pizza.. Played at the pool which was very nice surprise

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
Joybarrs - On behalf of the entire team we would like to thank you for taking the time to write the review and for giving us 5 Stars! Our commitment is to provide you with the very best accommodation, high standards of impeccable service and the great value for money. Please be assured that your positive feedback will be shared. I know they will be thankful as much as I am. We hope to have the privilege to serve you and your family again in the future. Please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Sincerely, K. Higgins General Manager

"Great Overnight Stay"

4
07/07/2017

At first we were skeptical of the quality of the hotel due to the rate, however, as it turns out, it was a great value. The staff was great and accommodating. The rooms were very nice and clean. Breakfast was really good. We were very surprised at the quality and value.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
Frank L - On behalf of the entire staff we would like to Thank You for taking your time write the review and for giving us 4 Stars! It is not often that someone goes into that much detail in a review and let me assure you it is greatly appreciated. It was great to hear all the things you enjoyed about your stay and that you enjoyed the property, staff service, and the rooms. We hope to have the privilege to welcoming you back soon! If I may be of further assistance, please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 Sincerely K Higgins General Manager

"Great place!"

4
05/07/2017

I traveled alone for a graduation at Fort Sill and was a little nervous about staying here due to some of the reviews. It is an older hotel, but very well kept. The rooms were spacious & clean. Bed was very comfortable. There are microwaves & refrig in all rooms. Bathrooms are very clean. Good water pressure & always had hot water. The breakfast is free and has waffles, potatoes, grits, sausage, yogurt, and sweet rolls. Very good food to get you going for the day. You can order very good food at the small bar during the evening hours. My room had a backdoor that lead to a grassy yard that had plenty of chairs to sit on (after a hot day I loved sitting out there as there was an amazing cool breeze...and fireflys...very nice). The grounds were very well maintained. A major storm came through one night & early in the morning the staff was out there cleaning up the yard/parking lot. I can't say enough about the staff. Everyone is so polite & extremely helpful. Just a great group of people. One morning, I was 1/2 hr late for breakfast and they were going to make me something. How many hotels would do that?? All in all, as I said, its an older hotel, but between how clean everything was & the amazing staff...I would definately recommend this hotel. I only give it 4 stars because of the age of the hotel. No other reasons. You guys rocked my solo trip!!

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
Skychick56 - On behalf of the entire team we would like to thank you for taking your busy time to write the review and for giving us 4 Stars! We truly appreciate your business, and we're grateful for the trust you've placed in us. Please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Sincerely K Higgins

"Family Friendly"

5
04/07/2017

Our stay at the Best Western in Lawton Oklahoma was upgraded by the friendly staff who took care of us from Check In to Check Out. We were upgraded to two rooms that connected so our family could be together. Denise, our front desk attendant, was super helpful in getting our rooms arranged and always had a smile for us. Breakfast for the family offered variety and everyone was able to start the day with a good solid meal. The pool was fabulous with toys for the kids to play with....something I have not ever seen before in our hotel stays.

"HOLIDAY"

4
03/07/2017

VERY NICE ACCOMODATIONS FOR THE PRICE. Very nice rooms,,breakfast very good and the pool refreshing. They have an excellent staff. They have a new game room for the kids. Really nice for them to play while adults at the casino next door.

"Great place to stay"

5
01/07/2017

I can always count on Best Western to have excellent service, clean rooms, excellent staff, very comfortable beds and a delicious breakfast to start the morning off with. The only complaint if there is one would be the Ac unit was noisy.

"Wonderful staff. Clean bed & room."

5
30/06/2017

I can't say enough about the staff and their service here. They were truly wonderful. The bed and bedroom were clean and fresh smelling. The breakfast was plentiful and fresh. The building itself is quite old and there were rain leaks in the hallways, and the tub stopper didn't quite do it's job. However, in the scheme of things, these are quite small things in relation to what they got right. It's hard to beat great service and cleanliness.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
764jeffreyt - On behalf of the entire team we would like to thank you so much for taking the time to write your review of our property and for giving us 5 Stars!! Being an older hotel, it requires so much work and perseverance. Your positive comments are very much appreciated and augurs well for the constant improvements we seek in our continuous effort to ensure our guest enjoys a comfortable stay experience. Please know that your review means so much to our team when all their efforts was recognized. Our staff works diligently and passionately each day to ensure our hotel is clean, well maintain and providing exceptional customer service. Please be assured that your positive feedback will be shared with everybody. Again, thank you so much for your kind review, and we hope to have the privilege to serve you again in the future. If I may be of further assistance, hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Warmest regards, K.Higgins

"Business Trip"

5
27/06/2017

When we got there everyone was very friendly ,they let us check in our room early which was very nice, we were tried of driving, it was nice to be able to get a room and the room was clean ,breakfast was great ,we could order eggs the way we wanted,it was clean and someone was always there to help if you needed any.

"Needs update"

1
25/06/2017

Signage to find this property could have been clearer, as it was between a casino and an extended stay residence. I was first given a "non smoking" room but when I opened the door I could immediately tell someone had been smoking in it, so I asked to be moved. I was moved to another room, next to the guest laundry that smelled of mildew. As a person with allergies, I'm not sure which room to as worse. I put up with the second room, but would not recommend this property to anyone else. It is in serious need of a facelift.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
Patricia R - Thank you for taking the time to share your honest feedback of your recent visit with us. Please accept our sincerest apologies for the discomfort you experienced. We were able to determine which rooms you stayed in by the internal survey that you provided (thank you for that) and were able to attribute the cause to the carpet being recently shampooed and the pad possibly still slightly damp that day. We have been able to inspect the room/the area by guest laundry and determine that this condition no longer exists but truly appreciate you bringing the matter to our attention so that we could follow up on it. Again, we are truly sorry you left with a negative impression of the hotel and do hope that you will give us a second chance. Please contact me directly if I can do anything else to make your stay more enjoyable. We value your business and consideration. Sincerely, K. Higgins

"Worst BW EVER"

1
23/06/2017

Go somewhere else. This is the worst BW PLUS on the planet. Old, decrepit, uncomfortable, overused and abused by the Army troops stationed near by. Not of the quality of a BW, let alone a PLUS. Needs to be completely revamped. Difficult to locate.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
Michael A - On behalf of our entire team, I would like to apologize for not exceeding your expectations. You will be delighted to hear that we are not completely finished with renovating the hotel. Our new owner (retried military) is reinvesting significant capital to improve our hotel. Being old its requires so much more work and perseverance. We always receive mixed reviews, due to our age, imperfections and not having a modern décor like other hotels. Nevertheless, our team (military families) works diligently and passionately each day to ensure our hotel is clean, well maintain and providing exceptional customer service. It's disheartened to read that we fell terribly short with you. We believe all guest feed back is important and we will discuss your comments so we may continue to improve our services. Thank you so much for staying at our hotel and for being Best Western Rewards Member! If I can provide any assistance, please don't hesitate to contact me directly at 580 353-0200. Sincerely, K. Higgins General Manager

"Rave reviews for BW Lawton"

5
22/06/2017

I would highly recommend this Hotel for your vist to Lawton Ok...Nice central location.Two pools,one indoor,one out.The rooms are quite spacious.Great place for conference meetings and gatherings.Victoria's restaurant & lounge onsite.The breakfast is hot and delicious....A+ service..

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
Brent M - On behalf of the entire staff we want to thank you for being a loyal customer and time to write about your experience and for giving us 5 Stars! I am so thrilled to hear that after many years, you still enjoy the service and the amenities of our hotel. We know there are many options in Lawton/Fort Sill, and it means so much when our guests choose to stay here again and again. We will constantly strive to earn your continued confidence. Your positive comments are very much appreciated by our staff, who work hard each day to make sure valued customers like yourself, are looked after. We've made a commitment to placing our guests' experiences as a high priority in the hearts of everything we do, and would like to thank you again for recognizing our efforts! If I may be of further assistance, hesitate to contact me directly at [email protected] or Tel: 580.353.0200. See you soon! Sincerely K Higgins General Manager

"Nice affordable,clean motel, and very friendly staff!"

5
20/06/2017

Will be staying here every time we're in town from now on!! Would recommend this motel to anyone. Very nice pool area, wonderful breakfast bar (2 variety of scrambled eggs, potatoes, gravy, biscuits, grits, waffles, and fresh fruit. Plus coffee and juice bar available.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
391rhondab - On behalf of the entire team we would like to thank you so much for taking the time to write your review of our property and for giving us 5 Stars!! It is not often that someone goes into that much detail in a survey/review and let me assure you it is greatly appreciated. We hope to have the privilege to welcoming you back to your home-away-from-home again, in what we hope will be the very near future! If I may be of further assistance, please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 Sincerely K Higgins General Manager

"Friendly staff"

4
19/06/2017

The staff here is amazing! Front desk personnel were very professional and courteous. The hotel is undergoing renovations, so only minor inconveniences which did not affect our stay. Our room was very clean and neat. Great bed - got a good night's sleep both nights that we were there. The hotel is quite near Fort Sill which made it convenient for us to attend Family Day and Basic Training for our son.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
lenored918 - On behalf of the entire team we would like to thank you for taking your busy time to write the review and for giving us 4 Stars! Being an older hotel it requires so much more work and perseverance. But that's how we keep our history alive. The staff works diligently and passionately each day to ensure our hotel is clean, well maintain and providing exceptional customer service. Please know that your review mean so much to our team when all their efforts was recognized. We truly appreciate your business, and we're grateful for the trust you've placed in us. Please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Sincerely, K Higgins General Manager

"Excellent Service"

5
13/06/2017

We arrived at 2:30am from San Antonio and was immediately offered a late check out of 1pm. This was a major help since we had to be at Ft. Sill at 9am then drive back to Dallas, Texas. Being able to come back and take a nap before another day of driving (with 3 kids) was what made the day bearable!

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
244cristar - On behalf of the entire staff we want to thank you for taking you time to write about your experience on TripAdvisor and for giving us 5 Stars! Our staff works diligently and passionately each day to ensure our hotel is clean, well maintain and providing exceptional customer service. Please be assured that your positive feedback will be shared with everybody.I know they will be thankful as much as I am! We hope to have the privilege to welcoming you back to your home-away-from-home again, in what we hope will be the very near future! If I may be of further assistance, please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 Sincerely K Higgins General Manager

"Average"

3
12/06/2017

The staff, we gotta say, was amazing and really tried to make us feel at home. It is an older hotel and they have remodeled, but the AC was not working properly and the room was humid and musty smelling. There were hairs in the tub and on the towels. The beds were ok, but a little too firm for someone used to sleeping on Tempurpedic! Breakfast was pretty good!

"Needs updates"

2
11/06/2017

Hotel in sad need of repairs, room was not secure, the dead bolt wouldn't close and the door jiggled when it was latched. There was also plaster in the hallways. Not worth it, could get a much better room across the freeway at the same price

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
361justiceb - On behalf of our entire team, I would like to apologize for the unfavorable stay experience. We are currently in the process of renovation to fulfill and meet our guests' need in every aspect of your stay. we are truly sorry you have left with a negative impression of the hotel. Your satisfaction is important to us. We believe all guest feed back is important and we will discuss your comments so we may continue to improve our services. Thank you for staying at our hotel and for sharing your comments if I can be of any further assistance please contact me directly at 580.353.0200 or [email protected] as it would be my pleasure to serve you. Sincerely, K. Higgins

"great costumer service"

5
11/06/2017

Denise at the front desk was amazing she made sure for us to have a good time with our son that was graduating from fort sill. We had a two room suite that made it easy for family to also visit him , breakfast was also really good and the rooms pretty clean. Thank you so much for your great costumer service we will be back.

"Hotel Stay"

5
08/06/2017

The hotel was clean and very comfortable. The staff was very helpful and pleasant to talk to. Will stay here every time. The room was clean and stayed very nice and cool. The breakfast was also very good and a nice variety of foods.

"Basic training graduation"

3
05/06/2017

Not bad for the money. Room had an odor when we arrived. We went to see are son graduate basic training at ft. Sill so the hotel was in a great location for everything ! Staff was excellent and breakfast was great!

"avoid Best Western in Lawton"

2
05/06/2017

outside pool had green slime build up, inside pool cloudy and smelled. ice machine broke the 2 days i was there. the door to the balcony would not stay shut and had day light shining through were the door knob didn't fit the door. internet keep kicking us off after 2 minutes. don't let the pictures on web site fool you!!!

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
Amanda W - On behalf of our entire team, I would like to apologize for not exceeding your expectations. Unfortunately, we been having several bad storm and especially during your stay. The rain cause pool to be murky and the humidity in our hotel. Due to bad weather on the weekend and we could not get the ice machine fix. You will be delight to hear that the ice machine and internet are fixed. It was a crazy weekend and you deserved the very best. We are very sorry for failing you and your family. Our new owner/management (Retired Military) is reinvesting significant capital to improve our hotel product. It is our goal to fulfill and meet our guests' need in every aspect of your stay. Regrettably, we fell short in our expectations for your recent stay. Thank you again for your candid feedback. We value all the comments and suggestions we receive and know that if acted upon will only help us improve guest satisfaction and our service levels. It was a pleasure to have you as our guest and hope to have the privilege to serve you again in the future. We value your business and consideration. If I can provide any assistance, please don't hesitate to contact me directly at [email protected] or Tel: 580 353 0200. Sincerely, K Higgins General Manager

"Avoid at all costs "

1
30/05/2017

Don't stay here. Just don't. Arrived in a downpour that was pouring into the main corridors in at least every places. Most obviously the second floor by the conference rooms. Smelt strongly of damp in these areas which makes me think that these are continuing problems which haven't been addressed. Didn't appear to have guttering so water poured down windows and to make it worse the bedroom window leaked badly, water poured over the A/C unit. Got another room but that was after 1am. Staff were good but couldn't wait to get the heck out.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
Mark C - On behalf of our entire team, I would like to apologize for not exceeding your expectations. The hotel is unfortunately very humid after the storm, especial that day with wind up to 80 miles per hour. The hotel also has been neglected by previous management and owner for many years. You will be delighted to hear that our new owner/management (Retired Military) is reinvesting significant capital to improve our hotel product. It is our goal to fulfill and meet our guests' need in every aspect of your stay. Regrettably, we fell short in our expectations for your recent stay. Thank you again for your candid feedback. We value all the comments and suggestions we receive and know that if acted upon will only help us improve guest satisfaction and our service levels. It was a pleasure to have you as our guest and hope to have the privilege to serve you again in the future. We value your business and consideration. If I can provide any assistance, please don't hesitate to contact me directly at [email protected] or Tel: 580 353 0200. Sincerely, K Higgins General Manager

"It's OK"

3
29/05/2017

I stay at BW almost every time I travel. So I'm pretty familiar with their hotels. So, for the price this is one is OK. It's a much older hotel that is not originally BW. Entry into the property is a little confusing, but stay right. There are 3 sections to the hotel area, said he first is extended stay, then the main hotel and then hotel rooms that are apartments for rent. Hard to tell where one starts and the other ends and is a little sketchy looking in places. As for the rooms, very comfortable, but with 2 queen beds, a bit cramped. The a/c was the older style that mounts in the wall under a window. I pushed it down to 68, but it never got to below 72-73. The interior of the hotel is non smoking but outside is. Our room had a small court yard and there a was an ash tray full of butts. Butts on the ground, everywhere. At least while I was there, it was never cleaned. Nice big pool - indoor and out. Nice bar area that the modern BWs don't have. Good breakfast bar. Very close to one casino and very short drive to water park. Harley dealership just across freeway. Overall its average based on price. They really need to clean the outside area.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
Todd R. - On behalf of the entire team we would like to thank you so much for taking the time to write your review of our property and for giving us 3 Stars! It is not often that someone goes into that much detail in a survey/review and let me assure you it is greatly appreciated. You are right, we are 40 years old hotel always receive mixed reviews, due our age, imperfections and not having a modern décor like other hotels. Because of our traditional service/hospitality and the history of our hotel, we had in 1976 President Ford stayed at our hotel while he visiting Fort Sill and not too long ago, 2012 Johnny Depp was here during a surprise visit for the Comanche Tribe at an advanced screening for the movie "Lone Ranger". However, due to our age we still have to continue to upgrade our product. Again, thank you so much for your kind review, and we hope to have the privilege to serve you and your family again in the future. If I may be of further assistance, hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Sincerely, K.Higgins General Manager ---

"Dirty"

2
27/05/2017

It smelled like mold throughout the hotel. Issues with the water temperature. Big Roach in the bathroom and big Black super in room. The sheets were sticky, so I'm glad I travel with a bad sheet. Oh, and the room key not working. Seemed more like a truck stop than a business or a family hotel. The only nice thing was the mini fridge and the staff wasn't rude.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
P9031GOchristinat - On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am truly sorry for your stay with us. Our hotel is treated on a regular basis by a nationally recognized Best Western approved vendor. unfortunately, every now and than we do get water bug after the storm. Although an isolated occurrence, anytime a guest is not satisfied or not comfortable for any reason it becomes a top concern for all of us at the Best Western Plus Lawton Hotel & Convention Center, as guest satisfaction and comfort remain our number one priority. We unequivocally apologize for the inconvenience and discomfort this guest experienced. We hope to have the privilege to welcoming you back. If I may be of further assistance, please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 Sincerely K Higgins General Manager

"Trip to Lawton"

5
27/05/2017

This hotel had the most amazing staff! Also this hotel is perfect for families. The have an indoor pool, outdoor pool, gym and game room. They also have a courtyard and really nice patio furniture around the property and a security guard. We loved this place!

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
annerW4076cCT - On behalf of the entire staff we want to thank you so much for taking you time to write the review and for giving us 5 STARS! I will be sure to share your comments with the entire team at the Hotel, as I know they will be just as appreciative of them as I am. If I may be of any further assistance please contact me directly T. 580.353.0200 or E. [email protected], it would be my pleasure to serve you. We look forward to welcome you back the next time your travels bring you back to Lawton/Fort Sill. Sincerely, K. Higgins General Manager

"Exceptional breakfast"

4
26/05/2017

Hotel is still under renovation. Formerly Howard Johnson. Our room was nicely remodelled. The only problem we had was with a broken shower curtain rod (rod not levelled, curtain would not stay closed). The hot breakfast was exceptional with 2 types of eggs, potatoes, sausage or bacon. Full continental breakfast bar with waffle maker. Staff at front desk were very helpful. Overall it is a better Best Western renovated hotel. It was an excellent value. On the note of renovation, the current old elevator is very small, only fits 5 people!

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
Jerald N - On behalf of the entire team, we would like to thank you for your for taking your time to write the review and for giving us 4 STARS! Your positive comments and description of our Breakfast Buffet are very much appreciated by our staff, who work hard each day to make sure valued customers like yourself, are looked after. We've made a commitment to placing our guests' experiences as a high priority in the hearts of everything we do, and would like to thank you again for recognizing our efforts. Please visit us again soon as we would love to welcome you again as a guest of the hotel! If I may be of further assistance, please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 Sincerely K Higgins General Manager

"Great value, friendly staff"

5
25/05/2017

Very nice rooms, large outdoor area with pool and plenty of places just to sit and relax. Staff did a great job in taking care of everything from front desk to maintenance to breakfast room. Will definitely stay here when in Lawton next time. Close to Ft. Sill and just off I-44.

"Excellent stay at Lawton Best Western"

5
25/05/2017

Had an excellent stay at the Lawton Best Western. It was nice to receive the great service from the staff. They always responded immediately and did all that was asked of them. The breakfast bar was definitely a plus to my stay.

"great place"

5
25/05/2017

have stayed in this motel for trips over the past 5 years and have never been disappointed in service...rooms were always clean and the location close to interstate works very well...would not hesitate to recommend this location to anyone

"Fantastic"

5
23/05/2017

Traveling by motorcycle as thunderstorms approached, we needed to check in early. Not only was the desk clerk able to check us in, she also upgraded us to a suite! As it was also our wedding anniversary, this was extra special! The suite was wonderful, nicely appointed, and everything worked properly. The bed was very comfortable. The staff continued to be very accommodating throughout put stay. Breakfast was excellent, with several hot options and the usual "continental" items. We had dinner in the restaurant that evening and were very pleased with the service and the quality of the food.

"Decent Stay in Lawton"

3
22/05/2017

We stayed at this hotel while in Lawton for a family event. The check-in was smooth and we reserved a suite. The room was spacious (actually, two rooms with one arranged as a living room). The beds were comfortable; good amenities. The room could, however, use some updating (like the bathrooms). The exercise room also needs updating. My only complaint is our room lacked sufficient environmental controls. We could never get the room at a sufficiently comfortable temperature with reduced humidity. The hotel offered a breakfast which was plentiful. The staff was outstanding, friendly and very helpful!

"Very Impressed"

4
16/05/2017

My veterans organization was having an event at nearby Fort Sill and we used this hotel to house about a hundred of our members. I didn't hear any complaints from any of our guys about the place. They have a bar, something I don't think you see a Best Westerns. A very nice buffet breakfast was offered, included with your room charge. I failed to get the name of the lady who kept the place clean and kept refilling all the food trays. She certainly was efficient and hope her boss reads this. There was a very pleasant lady working the check in counter. I can't recall her name but she had a French accent. Boss..give her a pat on the back from me.

"An okay visit "

3
15/05/2017

I stayed at the Best Western for my husbands graduation. The staff was nice and the stay was nice. The pictures are a bit deceiving it's an older hotel but I felt safe and for the price the stay was fine. I thought everything was fine. I checked out. Mind you I reserved three rooms. Come to find out they called me (the receptionist) to let me know that the house keeping manager wanted to charge me for a missing pillow. When no one took a pillow from that room. My dad who stayed in that room called back to dispute the claim and they said she had left and would be back Monday. We followed up and the manager never called me back. So we made a claim with our bank. Sadly a good experience went bad because they accused us of taking something we didn't take. I wouldn't go back just for that incident

"Very Pleasant Place to Stay"

4
14/05/2017

This is an older property but the new owner is in the process of updating and improving it. The rooms are more than adequate, comfy beds, good wifi reception, There are 2 pools, on inside and one outside that are very very nice and clean. The Hidden Jewell of this Best Western is the STAFF!!!! Everyone from the front desk, to the housekeeping staff, and especially the sweet gal who runs the bar and the fellow who helps at breakfast and also provides nighttime security are awesome!!!

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
RutMitchell1949 - On behalf of the entire team we would like to THANK YOU so much for taking the time to write your review! Being an older hotel it requires so much work and perseverance. Staff friendliness is one of the most important aspects to our day to day operation, and we are glad you noticed our hard work. We are very fortunate to have a team that truly strive to make our guests experience memorable. Please know that your review mean so much to our team when all their efforts was recognized. You be sure that your positive feedback will be shared. I know they will be thankful as much as I am. We hope to have the privilege to serve you again in the future. Please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Sincerely K Higgins General Manager

"Good hotel!"

4
25/04/2017

Check-in was quick and simple, hotel front desk staff was very friendly and helpful. Rooms were mostly clean, top comforter had a few stains, looked like coffee. My room smelled musty, but not unbearable. The hotel is priced well and close to Ft. Sill which was the reason for our trip. Overall it was a great hotel, very friendly staff and we would definitely stay there again.

"Rather disappointed in this property"

2
20/04/2017

I have to say that all of the front desk staff were really very pleasant, and the beds were provided us with comfortable sleep. Unfortunately that was the only highlight of our stay here. I understand the age of this property most likely played a large part in why we felt this way but as a Best Western Diamond member I've come to expect much better quality when staying at one of their "plus" properties. Our two adult daughters and 10 month old granddaughter were visiting from Michigan for the first time and we wanted to show them the beautiful Wichita Mountains. Rather than make the drive back and forth on the same day we decided it would be nice to drive in from Edmond and spend the night so we could get an early start sightseeing at the animal refuge. Because I am a Diamond member of Best Western they're always my first choice for lodging, and when I discovered they had a BW Plus in the area I contacted the business advantage reservation line and booked our room. There is so much that was disappointing about our stay here that I do not want to take the time to list all of it. Let me just say the entire hotel is in desperate need of updating. Each time I made the long trek from the lobby to our room (276) all the way at the end of the North wing it was easy to notice that the maintenance team has a lot of room for improvement. In room 276 I would suggest they at least attempt match the light bulbs in the lamps and on the wall. They should be a consistent color and wattage, and if they are exposed having the same size bulbs would look better as well. The light sconces in the bedroom side of our "suite" were not installed properly, they were not the same height and one was hanging slightly off the wall. I was quite shocked when I pulled up to the building but thought perhaps if the rooms were nice the outside could be overlooked. The first "suite" offered to me was on the ground floor, the corridor smelled of stale cigarette smoke, the room also had a musty odor, it was dark, and when we opened the door to the outside patio we were greeted with a filthy area that had two lawn chairs, one of which was laying on its side. The second room offered was on the second floor, it smelled better and although it did not feel any cleaner it was better, though when we opened the sofa bed we found a stained mattress with trash in the folded up inside of it (a previous occupants letter to he lost love describing an addition to drugs etc etc), and more trash on the carpet beneath the bed frame we put it back away and did not attempt to have our daughter sleep on it. The balcony had no furniture and was not really clean enough to sit out on if it had, in order to close the door you also had to put your body into it to get it to close/lock after opening. We had our 10 month old granddaughter with us on and did not feel comfortable letting her down to crawl around after finding what we did in the room. The outside door closest to the room we were given was also not working properly so we had to walk down to the next one to enter the hotel. Sorry but there has to be an awful lot that needs to be done to improve this hotel in order for me to recommend it to anyone. I was embarrassed and very disappointed by my choice in this property

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
Justtwobeachbums - On behalf of the entire staff we would like to Thank You for taking your time write the review. We are truly sorry you have left with a negative impression of the hotel. You are right the hotel is about 40 years old and have been neglected by previous management and owner for many years. You will be delighted to hear that our new owner/management (Retired Military) is reinvesting significant capital to improve our hotel product. It is our goal to fulfill and meet our guests' need in every aspect of your stay. Regrettably, we fell short in our expectations for your recent stay. Thank you again for your candid feedback and for being Best Western Rewards Member. We value all the comments and suggestions we receive and know that if acted upon will only help us improve guest satisfaction and our service levels. It was a pleasure to have you as our guest and hope to have the privilege to serve you again in the future. We value your business and consideration. If I can provide any assistance, please don't hesitate to contact me directly at [email protected] or Tel: 580 353 0200. Sincerely, K Higgins

"Just excellent ......... stay here!!!!!!!!"

5
18/04/2017

Please see my comments on the BW site. In short. The location is perfect, the price was great, it's super clean and safe AND the staff is AWESOME. I mean it stay here, period. Mr & Mrs Dana Joel and Sally Jean.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
142danb - On behalf of the entire team we would like to THANK YOU for taking the time to write a review and for giving us 5 stars! We will make sure that your comments are shared throughout the hotel and among our team. The positive ratings you gave us on Tripadvisor is greatly appreciated and we hope we have the opportunity to be at your service again in the near future. Please contact me directly at [email protected] or 580.353.0200 before your next stay, as I would like to take the opportunity to meet you personally and thank you for your encouraging comments. We look forward to welcoming you back soon! Sincerely, K. Higgins General Manager

"Graduation from Foot Sill"

5
16/04/2017

Close to base, easy to get to restaurants. Pet friendly was a must and my expectations were exceeded. The upgrade was awesome! I don't give myself these luxuries but so thankful the manager did. Thanks for a great stay.

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
588nancye - On behalf of the entire team we would like to thank you so much for taking the time to write your review of our property and for giving us 5 Stars!, we truly appreciate your comments! We always strive to exceed our guest expectations and our guest satisfaction is very important to us. Please be assured that your positive feedback will be shared with everybody. They will be so delighted! Again, thank you so much for your kind review, and we hope to have the privilege to serve you and your family again in the future. If I may be of further assistance, hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Sincerely K Higgins General Manager

"Usually is a great spot maybe just this one time was awful"

3
13/04/2017

Not the best rate as advertised and I'm a member but great breakfast hi speed internet and rooms. Only problem I had was I am a member and non member can get the same rate as me and they had leaking water pipes and placed me on that wing. Other than that I've stayed here over 20x no other complaints. My only question is what exactly are the benefits to being a member besides getting points I mean what else comes with the membership that's only exclusive to members?

Kanchana H, General Manager at Best Western Plus Lawton Hotel & Convention Center, responded to this review
murdahbkib - On behalf of the entire staff we would like to Thank You for taking your time write the review. We are truly sorry you have left with a negative impression of the hotel. And thank you for being a Loyal customer and choosing to stay with us for the past 4 stayed. Your dissatisfaction is very important to us. Based on your questions, I will be more than happy to explained to you. - Rollaway in a room with 2 queen beds is against Fire Code. We can only put a rollaway bed in a King Room or Suite. - Rack rate the day was $83.00, your BW Rewards Member Rate was 15% off the Rack Rate. We are fortunate to have over 70 different discount rates to offer, worldwide and some of them might be lower than BW Reward Rate for example stay rate 7nights and up. - BW Rewards Member Benefits; You can earn free night stay, Comp upgrade if available, Gift card, Welcome snack and beverage, Pre-registration and much more. Unfortunately, since you are based member, some of the benefits are not yet available to you. Again, we are truly sorry for not exceed your expectation. It is our goal to fulfill and meet our guests' need. We hope to have the privilege to welcoming you back. If I may be of further assistance, please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 Sincerely K Higgins General Manager

"Where is the "Plus"?"

3
12/04/2017

This hotel has some real pluses and one big negative, depending on what is important to you. The internet service is slow and inconsistent. If internet is important to you, this is not your hotel. However, if you want swim time for the kids, this hotel has the nicest outdoor pool I have seen at any BW and is near resort class. There is also an indoor pool!! Hotel has easy interstate access on the east side of Lawton. Very large breakfast area and a good breakfast. Supposed to have a USA Today paper available, but it didn't come on Monday morning.

Kanchana H, General Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
DirkD346 - On behalf of our entire team, I would like to apologize for not exceeding your expectations. Thank you for giving us 3 Stars. Our 40 years old hotel always receive mixed reviews, due our age, imperfections and not having a modern decor like the other hotels. As far as PLUS goes, Best Western have 3 standard; Best Western, Best Western Plus and Best Western Premier. I hope I answered your questions. We are very sorry about the inconvenience it caused you to not have full access to our internet. We will make sure to have our tech take a look at our high-speed connection. We thank you for bringing us aware to these matter. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was a pleasure to have you as our guest and hope to have the privilege to serve you again in the future. We value your business and consideration. If there is anything I can assist you with please, do not hesitate to contact me directly at Tel:580.353.0200 and email [email protected] Sincerely, K Higgins General Manager

"Wonderful Staff!!!"

4
06/04/2017

Nice Hotel, Really Clean Rooms, Hotel was being renovated, a little dated, great value!! Staff is wonderful, really friendly and helpful!!! The location was great. The free breakfast was well made , nice selection, really clean dining room.

Kanchana H, General Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Christopher S - On behalf of the entire team we would like to thank you for taking your busy time to write the review and for giving us 4 Stars! Being an older hotel it requires so much more work and perseverance. We lucky to have a team who work hard each day to make sure valued customers like yourself, are looked after. Please know that your review mean so much to our team when all their efforts was recognized. We truly appreciate your business, and we're grateful for the trust you've placed in us. Please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Sincerely K Higgins General Manager

"Fort sill , Lawton marine family weekend"

4
05/04/2017

We had 2 room that were together frig and a microwave 2 beds and a couch bed. 2 tvs lower level was great no steps outside doors to parking lot was easy good breakfast beds were ok and im hard to please! Over A stay ! Must go to mt scott and holy city on ur way thru the Wichita national wild life refuge park. And medicine park to visit and eat but go eat cobbler and the buggest burger like ever at meers store and restaurant.

Kanchana H, Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Joni H - On behalf of the entire team we would like to thank you so much for taking the time to write your review of our property, we truly appreciate your comments! We always strive to exceed our guest expectations and our guest satisfaction is very important to us. Please be assured that your positive feedback will be shared with everybody. Again, thank you so much for your kind review, and we hope to have the privilege to serve you and your family again in the future. If I may be of further assistance, hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Sincerely K Higgins General Manager

"Great hotel"

4
04/04/2017

I highly recommend this hotel. Great location, next to 2 casinos, right off interstate. Easy access to downtown stores and restaurants. Rooms were clean and beds comfortable. Staff were great and friendly. Indoor pool felt great. Fitness room was small but did what I needed. The game room was amazing, my kids loved it, 3 Xbox one and 3 ps3 or 4 what ever the newest one is, with large TV's for each. Great hot breakfast. Definitely worth the price. They were renovating, but it was ok, because I knew they were fixing things and making it better.

Kanchana H, General Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Jbtoltec - On behalf of the entire team we would like to Thank You for taking the time to write the review and for giving us 4 Stars! Our commitment is to providing you with the very best accommodation, high standards of impeccable service and the great value for money. We are delighted that you and your family enjoy your stay with us. Please be assured that your positive feedback will be shared. I know they will be thankful as much as I am. We hope to have the privilege to serve you and your family again in the future. Please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Sincerely, K. Higgins General Manager

"disappointed"

2
26/03/2017

Just disappointed with this best Western Plus hotel. To this point they have always been very nice hotels to stay at. Stayed at ones in texas, chicago, tulsa. Last one in tulsa I return 2 times a week while I was working there. This one I would not, and I'm still working in this area

Kanchana H, General Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Mark W - On behalf of our entire team, I would like to apologize for not exceeding your expectations. We value all the your comment and wish we know how to correct the challenge(s) you had with the hotel. We receive many suggestions and know that if acted upon will only help us improve guest satisfaction and our service levels. If I can provide any assistance, please don't hesitate to contact me directly at 580 353-0200 ext. 306 or [email protected] Sincerely, K.Higgins, GM

"Good Overnight on the Road"

4
19/11/2016

I scouted this place out as a possible place to return with my husband and dog on future trips due to its convenient location for us. It is pet friendly with a large outdoor area for walking a dog. I had a king bed room which was average size. There was a comfy chair with a ottoman. The bed was comfortable, and the noise from I-44 did not bother me. The bathroom was cramped but was clean and had good counter space. The refrigerator was large and had a small freezer area. The food in the breakfast room was better than average for motel complimentary breakfasts. It was quiet and peaceful. My only complaint is the room deodorizer that had been sprayed in there. The place is old and smells a bit musty.

"Very nice stay."

4
18/11/2016

Beds were comfortable. Hotel noise was minimal. Nice hot breakfast and very pleasant & helpful staff. Would definitely stay again if in the Oklahoma City area. Was in town for basic training graduation and the two room suite was perfect for our needs. Plenty of room for 5 to hang out comfortably.

"Online pictures are very deceptive."

1
14/11/2016

Dilapidated, run down, guest rooms within a structure that was is in poor condition. We were very disappointed upon arrival when we discovered the online pictures were deceptive and did not reflect what we observed. The lobby area in another building was acceptable and substantially more modern, and pleasant. The hotel staff were very pleasant and kind. In brief, it appears that renovations have been completed in the lobby area, however the guest rooms and building are substandard because of a lack of renovation.

"Good value"

5
06/11/2016

Stayed for two nights, the bathroom could have used a little more elbow room and some updating but other than that it was a great stay the room was clean, the staff friendly, and the breakfast had a large number of options

"Old"

3
29/10/2016

The staff was great. The breakfast had several options. Our room was very outdated the bathroom was unsafe. We had the walkin shower and there was nothing to hold when getting out. Very slippery. The sink was falling off the wall.

"NEW FRIENDS"

5
24/10/2016

We loved our stay. Laurie & Saidrick were awesome. They treated us like family. We now have 2 new friends in Oklahoma. We will be back to see them again someday. so we can hear more stories about Oklahoma & will have plenty of Ohio stories to tell. Best Western in Lawton Oklahoma on Gore Blvd will be our home away from home. Thank You for making us feel so welcomed.

"Best Western in lawton, ok"

4
18/10/2016

The hotel was nice and the staff were very helpful and friendly. Even gave us pointers on registering for family day at Ft Sill.. The only bad side was we were disappointed that the lounge was closed on the weekends and we did not know this ahead of time when I made the reservation

"Nice Clean Room"

5
17/10/2016

We stayed here last week and the rate was just right. We were able to reserve adjoining rooms with no problem. The rooms are not fancy but they were very clean and very comfortable. Also the breakfast was awesome!!

"Excellent stay!"

5
11/10/2016

I would recommend this Hotel for your next visit to Lawton.Nice staff & lobby.Restaurant onsite and lounge.Close to everything,malls,shopping,resaurants etc.Rooms are spacious,beds are quite comfortable too.

"Quick weekend stay on Lawton OK"

4
11/10/2016

The hotel was older, but the room was nice, and quiet. The free breakfast was great- lots of choices, waffles, grits, gravy, hashbrowns, and sausage. We walked around the property one night, and we really liked the pool layout- if it had been warmer we would have been swimming. The indoor pool also looked nice. The staff was kind and helpful. We would stay there again.

"It was ok"

3
05/10/2016

The hotel was nice, but seemed outdated and It had a funny smell, maybe because my room was right by the laundry area. The location was perfect because it is only 10 minutes away from Fort Sill. The hotel food was the best part of my stay. The staff was most kind about all issues I had. I would definitely try it again, just a different area of the hotel.

"Great Place for Army Basic Training Graduation Visit"

5
03/10/2016

This place was close to the Interstate, within an easy commute to Fort Sill, and was just what our family needed for our visit to see our daughter graduate Army basic training. Our suite was easily accessible, large, quiet, and clean. The beds were very comfortable and we slept like babies. The sleeper sofa was not quite as comfortable, but passable. We loved the 2 bathrooms and just the feeling of being accommodated so thoroughly by the staff. Lots of Army relatives were there at the same time and these folks know how to make the stay pleasant. The breakfast buffet eliminated the need to go out for breakfast since it was genuinely decent! Wow - eggs, bacon, waffles, hash browns, grits, gravy, biscuits, hash browns, on and on. Oh - and did I say they were really nice to guests at every turn? No regrets!

"This is the Place for Army Basic Training Graduation"

5
03/10/2016

The location is convenient to the Interstate. The staff is super helpful and friendly, from the front desk to the cleaning staff and the breakfast bar folks. We asked for help with several things - TV hookup, extra towels, printing directions, etc. All were accommodating and did not make us feel that we were inconveniencing them. The suite was perfect for our Army basic training graduation visit. The beds were comfortable, the place was quiet at night, and access was easy. Breakfast bar was unusual for a hotel - real food (eggs, bacon, hash browns, grits, waffles, biscuits, gravy, yogurt, cereal, etc.) cooked well with involved staff that kept things going.

"Great staff!"

5
29/09/2016

This Best Western is clearly an older hotel in a town with some flashy casino properties. But it did not disappoint: I got a clean room at a great price with a good breakfast. Even better, I found a staff that really knows how to provide great service. Liezl at the front desk is superb and eager to help. Denise, also at the front, went above and beyond in making sure I got where I needed to go. The night supervisor, Sheryl, is a gracious host. I'll come back just to see those three ladies again! Thank you!

Kanchana H, Owner at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Beth B - On behalf of the entire team we would like to thank you so much for taking the time to write your review of our property and for giving us 5 Stars! Being an older hotel it requires so much more work and perseverance but that's how we are keeping the history alive. The ladies will be thrill to hear that all their efforts was recognized. Your positive comments are very much appreciated and augurs well for the constant improvements we seek in our continuous effort to ensure our guest enjoys a comfortable stay experience. Our staff works diligently and passionately each day to ensure our hotel is clean, well maintain and providing exceptional customer service. Please be assured that your positive feedback will be shared with everybody. Again, thank you so much for your kind review, and we hope to have the privilege to serve you and your family again in the future. If I may be of further assistance, hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Warmest regards, K.Higgins

"Stayed for two nights."

5
27/09/2016

The staff was well trained and friendly, especially Liezl. Free breakfast was great and tasty better than other hotels.The dining room was spacy I could not use swimming pool because it was running and cloudy during stay. But, it was nice, huge seating area, and good spot When I had an internet issue, the staff took care of it right away. Anything I ask during stay, the staff took care of it immediately. The location is convenient for everything, close to restaurant, shopping, etc. I definitely stay this hotel again if I go to the Lawton,OK in the future.

Kanchana H, Owner at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
calipark - On behalf of the entire team we would like to Thank You for your comprehensive review of our services and facilities and for giving us 5 Stars Rating! It is our mission to provide the utmost service to our guests to make them feel welcome while they are away from home. Your positive feedback and encouragements will be shared with the team. I know they will be thankful as much as I am! We hope to have the privilege to welcoming you back soon! If I may be of further assistance, please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200. Again, Thank you for choosing Best Western Plus Lawton Hotel & Convention Center. Sincerely, K. Higgins

"Enjoyed our stay"

4
24/09/2016

Stayed here for 3 nights. Our room was comfy and clean. The staff was very friendly and check in was speedy. The breakfast is more abundant and better than alot of hotel breakfast that I have had. The breakfast room had plenty of seating. The outdoor pool area also had alot of seating areas and was pretty large. There was even an outdoor covered area, which was nice because we had several members in our group in diff rooms and it gave us space to meet and visit. There was also a nice indoor pool. The only complaint was the hallways were warm and stuffy and there was a nice seating area with couches on the second floor but it was to warm and stuffy to sit there. One member in our group was on a different hallway and he said it was musky and humid on his hall. Overall our stay was great and we plan to stay here a night in oct again.

Kanchana H, General Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
g00glybear - On behalf of the entire staff we would like to Thank You for taking your time write the review and for giving us 4 Stars! I will be sure to share your comments with the entire team at the Hotel, as I know they will be just as appreciative of them as I am. It is not often that someone goes into that much detail in a review and let me assure you it is greatly appreciated. It was great to hear all the things you enjoyed about your stay and that you enjoyed the property, breakfast, and staff service. Being an older hotel it requires so much more work and perseverance. Please know that your review mean so much to our team when all their efforts was recognized. We hope to have the privilege to welcoming you back soon! If I may be of further assistance, please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 Sincerely K Higgins General Manager

"Nice hotel"

3
14/09/2016

This is an older hotel. We checked in really late and we were upgraded to a two bedroom suite. There were two bedrooms and two bathrooms with complimentary water on both sides. We had a living room with a TV , a couch, and a table. There was also a small patio. The rooms were clean and beds comfortable. The only complaint was the rooms smelled musty and the floors and bed spreads felt damp. Breakfast was a bit strange. We were given tickets and couldn't even get into the breakfast area without one. There were two or three people standing guard and they wouldn't let us in while my husband was checking out even though they could see him at the desk because he had the tickets. Breakfast was typical BW with something for everyone.

Kanchana H, General Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Dixie H - On behalf of the entire staff we would like to Thank You for taking your time write the review and for giving us 3 Stars! I will be sure to share your comments with the entire team at the Hotel, as I know they will be just as appreciative of them as I am. We have several guests that are not staying at the hotel but are coming in just for our breakfast and/or meeting. They will have to purchase a breakfast ticket prior to enter the breakfast area. We would to apology about the musty smell in the room. It's because the constant rain, door open to patio and being old doesn't help neither. Being an older hotel it requires so much more work and perseverance. Please know that your review mean so much to our team when all their efforts was recognized. We hope to have the privilege to welcoming you and your family back soon! If I may be of further assistance, please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 Sincerely K Higgins General Manager

"Fire ants!"

1
11/09/2016

We found a huge colony of fire ants All places fire ants ! my suitcase on Top of the table, carpet , trash and bed, fire ants bit my hands I was bitten by fire ants on my hands, my grandson in one finger...my mother 88 years old too...

"Where Do I Begin......"

1
06/09/2016

I booked my hotel room on Sunday (9/4/16) based on the amenities offered at the hotel. After traveling 3 hours I like to unwind at a hotel with a restaurant and lounge. When I arrived, I was informed the restaurant/lounge was closed due to illness. Do you not have backup staff? I checked into my room to find a half consumed bottled drink and cold cup of coffee on the nightstand. In addition, the shower had a used bar of soap with hair on it. I decided to pull back the sheets to find HAIR on the bed....disgusting. I had to change rooms. The next morning I spoke with the General Manager who informed me I had made the front desk employee cry the evening before due to my disappointment and aggravation of the upkeep of the original room. He went on to tell me it was unacceptable to get his help to cry over minimal issues. I also had to crawl underneath the desk to plug in my laptop and pull the nightstand away from the wall to find an outlet. Don't use this hotel. There are plenty of other hotels in Lawton. Beware.

Kanchana H, General Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
bradmiller2016 - On behalf of our entire team, I would like to apologize for not exceeding your expectations. In regards of the Grill & Lounge being closed on Monday. Our bartender/server was ill, she left around 6:30pm. Since her replacement would make it in around 7:30pm, we decided to closed the Grill & Lounge. Please accept our sincere apology for your inconvenience. The room you checked in #151 was an error. It was supposed to be hang for the next day to be clean. I am glad you decided to move to room #155. Although it is never pleasant to hear of our shortcomings your comments are instrumental in helping us achieve total guest satisfaction. As far as for our Front Desk Agent Crying, she was frightened and could not handle the profanity. She felt horrible not able to amend your anger after offer to assist with moving, assist with checking out if you wish but you decided to stayed and warned her that "You are not going to like my TripAdvisor review". We strive each and every day to provide the very best in customer service and quality accommodation to our guests. It is our goal to fulfill and meet our guests' need in every aspect of your stay. We are truly sorry you have left with a negative impression of the hotel. The gentlemen you spoke to is our owner-retired military, who truly care about his team and guests of the hotel. It was a pleasure to have you as our guest. Please let me know if there is anything I can do to make up for the inconvenience you faced during your stay. We value your business and consideration. My directly email [email protected] or 580.353.0200. Sincerely, K. Higgins

"BESTWESTERN HOTEL I EVER STAYED IN FOR SUCH A SHORT PIEROD OF TIME"

5
06/09/2016

We were their from Aug 24-Aug 27th, This hotel was absolutely beautiful our rooms were done by the time we retuned, We had such a Drama trip from Honolulu Hawaii to Arizona to Dallas (that was pure HELL} to suppose to go to Lawton but was delayed for 11 hours becasude of a tire change that the whole trip blamed us for missing flights never again AMERICAN AIRLINE NEVER, by the time we got to the hotel EVERYONE made all the misery go away and our stay very enjoyable,highly reccommand this hotel 100% Thank You everyone especially Brenda,,,,,,,,,,,,

Kanchana H, General Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Manuia M - General Manager On behalf of the entire team we would like to thank you so much for taking the time to write your review of our property, we truly appreciate your comments! We always strive to exceed our guest expectations and our guest satisfaction is very important to us. Please be assured that your positive feedback will be shared with everybody. They will be so delighted! Again, thank you so much for your kind review, and we hope to have the privilege to serve you and your family again in the future. If I may be of further assistance, hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Sincerely K Higgins General Manager

"Older, but our room was clean."

3
05/09/2016

This is an older hotel. The staff was great. Our room had been updated, #244. I don't like the low ceiling, gives a closed in feeling. There is a smell in the hallway due to it being old, I think. Breakfast was very good. Hopefully Best Western makes this hotel as great as the staff.

Kanchana H, General Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Dawn R - On behalf of the entire team we would like to thank you for your taking your busy time to write the review and for giving us 3 Stars. Our 40 years old hotel always receive mixed reviews, due our age, imperfections and not having a modern décor like the other hotels. Fortunately, we have our signature traditional service/hospitality and the history of our hotel. President Gerald R. Ford was here in October 1976 Signing Proclamation Designating Native American Awareness Week and not too long ago, June 2013 Johnny Depp was here during a surprise visit for the Comanche Tribe at an advanced screening for the movie "Lone Ranger". You will be delighted to here that we are continue reinvesting significant capital dollars to improve our hotel product. Staff friendliness is one of the most important aspects to our day to day operation, and we are glad you noticed our hard work. We are very fortunate to have a team that truly strive to make our guests experience memorable. Please be assured that your positive feedback will be shared. I know they will be thankful as much as I am. We hope to have the privilege to serve you again in the future. Please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Sincerely K Higgins General Manager

"Nice place to relax"

4
03/09/2016

Once again the stay has been great. The staff is friendly, professional and courteous. We check-in and got to the room about the same time as the cleaning staff so the room was upgraded to a suite at no additional cost. This trip the outdoor pool [yes, there is also an indoor pool] is not under construction and ready for use. The location of the hotel is a very short walk to the casino next door. There are also roaming security personnel which combined make this a great place to stay.

"Good Value for the Economical Price"

4
02/09/2016

Yes, this is a large older-style Best Western hotel, but the staff was very friendly and helpful. The lobby was updated and our room was clean and roomy with comfortable beds. A complimentary breakfast was served in a beautiful room overlooking the huge swimming pool with a very inviting outdoor lounge area. The food was good and the buffet was constantly being serviced by the staff.

"Friendly caring staff"

5
31/08/2016

There was not a single instance of me encountering an employee that didn't greet me pleasantly. All employees seem to genuinely care about the guests. They also seem to work well together which makes for a nice atmosphere.

"Past 2 stays here were bad!"

2
29/08/2016

This was an enjoyable place to stay. The past 2 stays here we have had a horrible experience. This place needs cleaning staff that cares about the functions in the room. If they would report the repair needs, the customers would not have to deal with showers not working, tubs not draining, mattresses severely pitted in the middle, A/C units making horrible noises, telephones not working, etc.

"Decent hotel for the price"

4
27/08/2016

Staff was great. Very friendly, and helpful. As for breakfast it was actually pretty good, a lot better then we had expected it to be. We really enjoyed that we had a enough room for the family to sleep & lounge around too

"Very pleasant stay"

5
24/08/2016

We stayed two nights at this hotel and all agreed it was one of the most enjoyable stays we have had in quite a while. Access to the hotel is very easy. It was very clean and the entire property is well maintained. The free WiFi and the breakfast were both excellent. Every member of the staff we encountered was very friendly, courteous and extremely helpful.

"Outdated hotel"

2
22/08/2016

Nicest staff ever. But the hotel is old, poorly laid out, only 1 small elevator, small rooms and baths. Very "seedy" surroundings. The pool was beautiful, breakfast good. No problems with anything while there, but if you want to be impressed, look elsewhere. Best Western really needs to up their game if they want to stay competitive.

"Customer service top notch"

4
20/08/2016

There are super nice hotels with terrible service, and then there are hotels like this one...hotel itself is not in the best shape. The pool is in need of repairs, it is obvious that the hotel itself is a little on the older side. But our rooms were impeccably clean. And no matter where we went inside of this hotel, the staff was beyond helpful. The bartender was amazing! She convinced us to try their Pizza and it was totally worth it! Forget dominoes and Papa Johns! This Pizza was great quality. Our son was graduating from basic training and I went in one night teary eyed and they were all there to lift our spirits. Cedric, who doubles as a server and security was a hoot and had us laughing constantly. Even the people who clean the rooms went above and beyond to make us comfortable. If you're looking for the Hilton you won't find it here. But you might find something better! And after a few drinks, you will forget that the low ceiling hallway on the second floor reminds you of the shining...we were there for 3 nights and we never saw little girls on tricycles

"Great Visit"

5
20/08/2016

We came to watch our son's graduation from Ft. Sill. Our hotel stay was a pleasant surprise. The front staff, Liezl and Ashley really went out of their way to be welcoming from offering bottled water, cookies and coffee to taking pictures got us. Breakfast was another surprise. No continental breakfast here, a full breakfast with eggs, bacon, biscuits and sausage gravy. The pool and garden area was pretty and peaceful. A good experience !

"Comfortable hotel for a great price"

4
14/08/2016

Breakfast was very good. Great location with easy access to the interstate. Hotel was very quiet except for raucous guests one night but that can happen anyplace. Hotel is very well maintained. Employees were helpful and friendly. It was nice to have a frig and microwave in every room.

"I liked it. Food was close. and the pool was cool."

5
11/08/2016

Yeah! If I had to dive there again after 24 hours in a sedan I would stay there. :) this hotel was very close to FT. Sill Where my son was graduating boot camp. Only had to make one trip up and one exit to get there. Very close to base, easy to get around and I have no scene of direction.

"Stacy Palmer"

5
08/08/2016

Denise & Liezl. Are the sweetest 2 girls i have came upon. They have went above there duties too ensure our stay is pleasant and comfortable. They are an asset to your company. I have traveled across the country and I recommend. This hotel. The only way too show my thanks is too let you know i will only stay at this location & too recommend this hotel too others. Please keep them there they're an asset & a blessing to your company thank them for me sincerely. Stacy Palmer

"Military reunion"

4
05/08/2016

We had a wonderful visit in Lawton OK. The staff is very pleasant and helpful. Thank you to Reshia, Veronica, Liezal and Patience. They all went above and behind in making our stay enjoyable. It was a great location with easy access to site seeing locals. The staff did a great job with the details of the reunion.

Kanchana H, Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
sackmantwo - On behalf of the entire team, we would like to thank you for taking the time to write the review on Tripadvisor! We are glad you enjoy your stay during the 20th Engineer Brigade Reunion. Your positive comments are very much appreciated and augurs well for the constant improvements we seek in our continuous effort to ensure our guest enjoys a comfortable stay experience. Our staff who consist of retired military (owner) and military families who works diligently and passionately each day to ensure our hotel is clean, well maintain and providing exceptional customer service. Your review means so much to our team when all their efforts were recognized. Please be assured that your positive feedback will be shared with everybody. I know they will be thankful as much as I am. Again, thank you so much for your kind review, and we hope to have the privilege to serve you and your family again in the future. If I may be of further assistance, hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Warmest regards, K.Higgins General Manager

"Owner and staff were extremely pleasant and accomodating."

4
04/08/2016

The owner was more than helpful and accommodating. The staff was very friendly and willing to help. The gentleman who owns the hotel has owned it for only a few months. He is working to improve the property, so please be patient. Our room was more than comfortable and clean. They have two pools. One indoor and outdoor. The front desk staff were fantastic. The maids were very pleasant and friendly. The bartender (Cheryl) is a wonderful woman. We couldn't have asked for a more pleasant group of people to take care of us. We were there for a reunion and were treated with utmost respect. I would recommend staying here just for the pleasant people. It's very conveniently located near the interstate and main roads leading to just about anywhere in Lawton.

Kanchana H, Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Deb N - On behalf of the entire team, we would like to thank you so much for the positive comments are very much appreciated and augurs well for the constant improvements we seek in our continuous effort to ensure our guest enjoys a comfortable stay experience. Especially thank you from the owner who also is a retired military. He works side by side with the team diligently and passionately each day to ensure our hotel is clean, well maintain and providing exceptional customer service. Your review means so much to our team when all their efforts were recognized. Please be assured that your positive feedback will be shared with everybody. I know they will be thankful as much as I am! Again, thank you so much for your kind review, and we hope to have the privilege to serve you and your family again in the future. If I may be of further assistance, hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Warmest regards, K.Higgins General Manager

"Reunion Stay"

4
04/08/2016

Best Western Lawton OK is an almost perfect place for a large group function. The staff is what separates this hotel from others with great customer service. I hope their internet service is repaired, improved, functional for the next groups booking rooms.

Kanchana H, Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Robert M - On behalf of the entire staff, we would like to Thank You for taking your time write the review and for giving us 4 Stars! I will be sure to share your comments with the entire team at the Hotel, as I know they will be just as appreciative of them as I am. We are pleased to know that you were enjoying your reunion! Regarding Wifi connectivity, please accept our sincere apology for your inconvenience. We are in progress to upgrade the system, so we can create better and stable connectivity in our Hotel. We hope to have the privilege to welcoming you back soon! If I may be of further assistance, please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 Sincerely K Higgins General Manager

"Excellent stay"

5
01/08/2016

This Hotel was a great place to stay at.Indoor & outdoor pool,a large courtyard.A lounge & restaurant onsite.The staff is kind ,helpful,and a security guard on duty.The rooms are quite spacious,the beds are very comfortable too!.I give these guys two thumbs up/ AA++

Kanchana H, Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Brent M - On behalf of the entire team we would like to thank you for for being a Loyal customer and for taking the time to write such a wonderful review. We will make sure that your comments are shared throughout the hotel and among our team. The positive ratings you gave us on Tripadvisor are greatly appreciated and we hope we have the opportunity to be at your service again in the near future. If I may be of further assistance, please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 We look forward to welcoming you back soon! Sincerely, K. Higgins General Manager

"20th Brigade Reunion"

4
31/07/2016

The staff made our 4 day stay great. Accommodating, responded and corrected any issues immediately. We were up graded at check-in to 2 room suite which was nice. The extra space was great. The facility is older, with some recent upgrades. Clean & tidy. Sarah in the dining room and Liezl at the front desk were two of the staff standouts. Weekday manager and maintenance people were very nice too.

Kanchana H, Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Carmar721 -On behalf of the entire team we would like to thank you for taking the time to write such a wonderful review and for sharing your wonderful experience at our property and for recognizing our excellent service. We will make sure that your comments are shared throughout the hotel and among our team. The positive ratings you gave us on Tripadvisor are greatly appreciated and we hope we have the opportunity to be at your service again in the near future. Please contact me directly at [email protected] before your next stay, as I would like to take the opportunity to meet you personally and thank you for your encouraging comments. We look forward to welcoming you back soon! Sincerely, K. Higgins General Manager

"Staff that can not be beat!"

4
26/07/2016

Everyone is so helpful and friendly! The minor hiccups were addressed right away. The rooms and pool area were clean and welcoming! Thank you Lawton BW. The staff even gave us cold water to drink during the heat wave on our way out for the day.

Kanchana H, Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
brevagirl - On behalf of the entire staff we would like to Thank You for taking your time write the review and for giving us 4 Stars! I will be sure to share your comments with the entire team at the Hotel, as I know they will be just as appreciative of them as I am. If I may be of any further assistance please contact me directly T. 580.353.0200 or E. [email protected], it would be my pleasure to serve you. We look forward to welcome you back the next time your travels bring you back to Lawton/Fort Sill. Sincerely, K. Higgins General Manager

"Weekend getaway"

5
25/07/2016

Best western convention center in Lawton Oklahoma is clean, inexpensive and the staff is super nice. Hanging out at the pool on a Friday was fun and relaxing. The hotel is just a stones throw away from The Wichita Wildlife Refuge, Mt. Scott, Holy City and Medicine Park. We will certainly be back and encourage everyone to visit this wonderful area.

"great staff at a nice hotel"

5
25/07/2016

The front desk staff was extremely helpful, kind, knowledgeable and just overall very attentive and could not done enough for me. It was a difficult time for me as for the nature of my trip and I found a real caring team at the front desk staff especially Lizet (hope I wrote her name correctly). She was there mostly during the day and she could not have been nicer to me. She really helped me get though a hard time. Although the pool was closed for the first 3 days of my trip I could see the team working on it and even the owner Andrew was working on it. Andrew checked in with me often during my stay and become someone I looked forward to speaking to when I saw him. He spend his busy time trying to make my stay better and I truly did appreciate it. I thought the hotel had everything you could ask for while visiting Lawton Oklahoma. Rooms nice conformable bed powerful AC unit ( which you needed on 101 temp) breakfast very good and had a nice variety even had different chooses from one day to the next. Only ate at the restaurant and drank at the bar one night would have went back if I could have- very nice meal nice friendly staff.

Kanchana H, Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Constanca L - On behalf of the entire team we would like to thank you for your taking your busy time to write the review and for giving us 5 Stars!! Our 40 years old hotel always receive mixed reviews, due our age, imperfections and not having a modern décor like the other hotels. However, we believe in traditional service/hospitality and the history of our hotel. For example; 1976 President Ford stayed at our hotel while he visiting Fort Sill and not too long ago, 2012 Johnny Depp was here during a surprise visit for the Comanche Tribe at an advanced screening for the movie "Lone Ranger". The positive comments are very much appreciated and augurs well for the constant improvements we seek in our continuous effort to ensure our guest enjoys a comfortable stay experience. Our staff works diligently and passionately each day to ensure our hotel is clean, well maintain and providing exceptional customer service. Your review means so much to our team when all their efforts were recognized. Please be assured that your positive feedback will be shared with everybody. I know they will be thankful as much as I am! Again, thank you so much for your kind review, and we hope to have the privilege to serve you and your family again in the future. If I may be of further assistance, hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Warmest regards, K.Higgins General Manager

"Worth a stay"

4
21/07/2016

We were in Lawton to see my wife graduate Army basic training. The hotel is convenient to Ft Sill. The staff gave me an unexpected upgrade to a "suite", which was appreciated. The hotel is in need of some upgrading and updating. It's obviously got some age on it. The suite was formerly two separate rooms with adjoining doors that were put together to make one. Not a big deal, and it didn't cost any extra. Breakfast was good, decent variety beyond the usual hotel food. Pool areas needed updating, but the outdoor pool was closed for maintenance and hopefully being upgraded. Over all a decent stay for myself and the kids.

Kanchana H, Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Dylan C - On behalf of the entire staff we want to THANK YOU for taking your time to write the review and please accept our sincere thanks for giving us the opportunity to serve you. Your positive comments are very much appreciated by our staff, who work hard each day to make sure valued customers like yourself, are looked after. We've made a commitment to placing our guests' experiences as a high priority in the hearts of everything we do, and would like to thank you again for recognizing our efforts! If I may be of further assistance, please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200. Please visit us again soon as we would love to welcome you again as a guest of the hotel! Sincerely K Higgins General Manager

"Family vacation "

5
20/07/2016

I can't say enough about the hospitality of your hotel. From the minute me and my son walked in we felt welcomed. Mrs. Liezl and Mrs. Ashley at the front desk were super super super there 1st class ladies. The pools are awesome breakfast was great. Again thank u for your business.

Kanchana H, Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Manny C - On behalf of the entire team we would like to thank you for your taking your busy time to write the review and for giving us 5 Stars!! Our 40 years old hotel always receive mixed reviews, due our age, imperfections and not having a modern décor like the other hotels. However, we believe in the traditional service/hospitality and the history of our hotel. For example; 1976 President Ford stayed at our hotel while he visiting Fort Sill and not too long ago, 2012 Johnny Depp was here during a surprise visit for the Comanche Tribe at an advanced screening for the movie "Lone Ranger". The positive comments are very much appreciated and augurs well for the constant improvements we seek in our continuous effort to ensure our guest enjoys a comfortable stay experience. Your review means so much to our team when all their efforts were recognized. Please be assured that your positive feedback will be shared with everybody. I know Liezl and Ashley will be thankful and jumping for joy!! Again, thank you so much for your kind review, and we hope to have the privilege to serve you and your family again in the future. If I may be of further assistance, hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Warmest regards, K.Higgins General Manager

"Great location for a graduation at Fort Sill"

5
20/07/2016

We picked this location because it was a great location for a graduation we were attending at Fort Sill. The room was clean and comfortable. The breakfast was buffet style and delicious. The service was friendly.

"Good location"

4
14/07/2016

This Best Western is right next door to the casino and I-44, which is why we chose it. The breakfast was excellent. The layout of the building is a little odd. The staff was mixed (attitude-wise). I didn't give "excellent" for cleanliness and rooms because the night before we got there, there had been a storm which let water into the hall we were put in, and it wasn't quite repaired/de-odorized yet.

"personal"

5
14/07/2016

Older building,,well kept. Excellent staff. I am almost 65...travel a lot...and have never had an employee come to my room door and gently knock to make sure I am up since I didn't answer wake up call. Brenda who checked us in was outstanding. Room very clean....very quiet. I am very hard to please, I'll stay there again.

"Good place to stay in Lawton"

5
13/07/2016

I use this hotel frequently and had no problems so far ,the front desk staff know their job well and do it well.The rest is all good .it is a safe bet if you stay [email protected]#$%^&*())(*&^%$#@[email protected]#$%^&*()@#

"Basic graduation"

5
12/07/2016

Absolutely wonderful staff in all areas. Breakfast: All you could want hot & cold. Spacious eating area. Great service. Did not like not being able to take food out to family members who might be sleeping in though. But best breakfast of any motel we've stayed in. Rooms were nice and quiet, but a bit out dated. Thought we had queen beds, but sure they were double. So check if you want a queen or king. Indoor/outdoor pool very nice. Large back yard. Fitness facility.

"Great Hotel Stay"

4
11/07/2016

Nicest Best Western staff we have came across. Hotel beds are amazing. Hotel is a little dated but from my understanding they are in the process of improving. There is hotel security which is nice. The only down fall the outdoor pool was not working due to being shock and cleaned. The pool area does look really nice and relaxing. There is also an indoor pool we did not use it but seemed nice.

"Good Hotel"

3
05/07/2016

We have used this hotel for work and it's just fine. I've experienced hotels in Lawton, OK getting up there in prices and I've always been able to get a good price here. The property is nice. Staff is really nice. Was travelling with a group and it just wasn't a great place for that. I would definitely stay here if I had to stop in Lawton for the night.

"Thank you for making our stay nice."

4
30/06/2016

The staff went out of their way to be kind. They brought our daughter in law a crib for our grandson, without being asked. They made sure that we had plenty of cold water to drink. We were in Lawton for our sons Basic Training graduation, the staff asked us about that experience. You could tell that they cared.

"Great place to relax,excellent Hotel"

5
30/06/2016

I would highly recommend this hotel.Nice,spacious & clean rooms,restaurant on site.Indoor and outdoor pools.Nice courtyard out back for a stroll.Kind and courteous staff awaits you upon check in.Shopping/mall nearby,gaming,sight-seeing at the Wichita mountains.Excellent location!!

"best western"

3
29/06/2016

it was hot and the pool needed work. the tiles were broken and falling into pool. upon checking in front desk was helpful and friendly. the breakfast staff was friendly and helpful.the rooms were cleaned promptly and towels .

"Great Choice"

5
27/06/2016

We found the staff to be super friendly. We stayed in a suite and it was very clean. The beds were comfortable. There was no outside noise. They offered a full breakfast with biscuits and gravy and it was delicious.

"NOT 3 STAR !!!"

1
25/06/2016

Stayed one night with my kids and was very very very disappointed. I took the anonymous 3star bargain on Priceline expecting a three star hotel. This 2 star 1980's threadbare motel has one of the nicest staffs I've ever encountered anywhere and that is all that's keeping it from being a one star. It should be demolished and a decent hotel built for this staff. We won't be back and frankly I won't be trusting Priceline to know what a three star is.

Kanchana H, General Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
TaylorPettit -On behalf of the entire staff we would like to Thank You for taking your time write the review on TripAdvisor and other websites. I will be sure to share your comments with the entire team at the Hotel, as I know they will be just as appreciative of your comment as I am. I would like to apologize for not exceeding your expectations. We strive each and every day to provide the very best in customer service and quality accommodation to our guests. Regrettably, we fell horribly short with you and I am very sorry we were not able to do that for you and your family. Due to bad several bad storms, it put our renovations behind schedule especially the outdoor pool area. Our 40 years old Landmark Hotel has always receive mixed reviews, due our age, imperfections and not having a more modern look like other hotels. The hotel has lot of unique history. For example; 1976 President Ford stayed at our hotel while he visiting Fort Sill and not too long ago, 2012 Johnny Depp was here during a surprise visit for the Comanche Tribe at an advanced screening for the movie "Lone Ranger" . Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was a pleasure to have you as our guest and hope to have the privilege to serve you again in the future. We value your business and consideration. If I can provide any assistance, please don't hesitate to contact me directly at [email protected] or Tel: 580 353 0200. Sincerely, K Higgins

"Great stay!"

5
22/06/2016

We were just trying to find a place to 'land' and decided to try Best Western. We have stayed in them before and were very satisfied with our service, and this hotel was at the top of the list! Even though they did not have a handicap accessible room for us, they accommodated us with a ground floor room with two beds. The price was very reasonable, the room very clean and it was already cooled down for us. The room price also included breakfast--not only a continental, but buffet as well! Bonus! The hotel had easy access off of 44, and there was a casino next door. We would stay here again if we venture this way! Very hospitable employees--they interacted with us and were very pleasant!!!!

Kanchana H, Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
bevaWaterville_KS - On behalf of the entire team we would like to thank you so much for taking the time to write your review of our property and for giving us 5 STARS! The positive comments are very much appreciated and augurs well for the constant improvements we seek in our continuous effort to ensure our guest enjoys a comfortable stay experience. Our staff works diligently and passionately each day to ensure our hotel is clean, well maintain and providing exceptional customer service. Your review means so much to our team especially right now, while we are going through a difficult time. We had have several bad storms that required long hours and hard-work of repairs and maintenance for weeks and it is still on going at this time. Please be assured that your positive feedback will be shared with everybody. I know they will be thankful as much as I am! Again, thank you so much for your kind review, and we hope to have the privilege to serve you and your family again in the future. If I may be of further assistance, hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Sincerely, K. Higgins General Manager

"Outstanding Staff...Aged Facility"

2
21/06/2016

This location has an outstanding staff that goes out of their way to make your stay acceptable. However, the facilities themselves are old and not representative of the photos on their website. The pool should be condemned. There are areas where the sidewalls are failing and bricks are simply laid in place along the edges. The rooms carpets are old and smell of smoke from a previous era of smoking rooms. This facility does not best represent the hotel chain and I honestly would recommend you choose another chain for your stay in Lawton.

Kanchana H, Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Susan B - On behalf of our entire team, I would like to apologize for not exceeding your expectations. We fully understand you not being happy during your 4 nights stay. Due to bad several bad storms, it put our renovations behind schedule including the outdoor pool area. The last bad storm was about 3 days prior to your arrival. We attempted to shut the outdoor pool down, but we had too many upset guests that plan to be here during the Father's Day weekend. It was not an easy decision, we decided to keep it open and work around guests the best we could. Regrettably, we fell horribly short with you and your family. Being an older hotel, its requires so much more work and perseverance but that's how we can keep our history alive. Fortunately, we have an awesome team who are working diligently and passionately each day and night to repairs, maintain, and to restore the hotel. Our hotel served President Ford in 1976 until recently Johnny Depp, providing less than acceptable facility was never our intent. We truly appreciate your business, and we're grateful for the trust you've placed in us. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior customer service. If I can provide any assistance, please don't hesitate to contact me directly at 580 353-0200 ext 310 or [email protected] Sincerely, K.Higgins General Manager

"Nice, clean place"

4
13/06/2016

The property itself needs updating, however the rooms are clean. The a/c works. You need to stay ontop of housekeeping. Service is irregular. The staff is more than accomodating! The beds are comfortable.

Kanchana H, Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Robin C - On behalf of the entire team we would like to thank you so much for taking the time to write your review of our property! Being an older hotel, the positive comments are very much appreciated and augurs well for the constant improvements we seek in our continuous effort to ensure our guest enjoys a comfortable stay experience. Our staff works diligently and passionately each day to ensure our hotel is clean, well maintain and providing exceptional customer service. Your review means so much to our team when all their efforts were recognized. Please be assured that your positive feedback will be shared with everybody. I know they will be thankful as much as I am! Again, thank you so much for your kind review, and we hope to have the privilege to serve you and your family again in the future. If I may be of further assistance, hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Warmest regards, K.Higgins General Manager

"Nice Hotel"

5
12/06/2016

Room was clean and check in was smooth. Very friendly staff. Liked the check out because they give you bottle water and fruit for the road. Restaurant and bartender was very helpful. She made suggestions on the food and boxed it so we could take it to room. Hamburgers were very large and very good. Close enough to walk to casino. Rear door opened up to fenced in courtyard.

Kanchana H, General Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
49andholding - On behalf of the entire staff we would like to Thank You for taking your time write the review and for giving us 5 Stars! I will be sure to share your comments with the entire team at the Hotel, as I know they will be just as appreciative of them as I am. Our staff works diligently and passionately each day to ensure our hotel is clean, well maintain and providing exceptional customer service. Being an older hotel, it requires so much more work and perseverance. Your review means so much to our team when all their efforts were recognized. We truly appreciate your business, and we're grateful for the trust you've placed in us. We hope to have the privilege to serve you and your family again in the future. If I may be of further assistance, hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Warmest regards, K.Higgins General Manager

"Great place to stay!!"

5
30/05/2016

This Hotel offers excellent service from the moment you arrive.Easy fast check in,courteous service,nice & presentable lobby.Staff is right there if you need any neccesities or travel info, for shopping,restaurants,etc.The rooms are quite spacious,nice & very clean.Internet service is very fast.I would highly recommend this Hotel for your next visit to Lawton Oklahoma

Kanchana H, Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Brent M - Once again, the entire staff and I to thank you for being a Loyal customer and for taking your time to write about your experience. We know there are many options in Lawton/Fort Sill, and it means so much when our guests choose to stay here again and again. We will constantly strive to earn your continued confidence. We appreciate your business and look forward to your return. It was a pleasure to have you as our guest. If I may be of any further assistance please contact me directly T. 580.353.0200 or E. [email protected] Sincerely K Higgins General Manager

"Crawling with Roachs' and Disgusting"

1
27/05/2016

This hotel is bug infested and dirty! The pictures online are deceiving and false. Do not waste your money, you will be sleeping with bugs crawling in your bed. We packed our bags and left in the night, my husband could not stop itching.

Kanchana H, Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
aeromom886-On behalf of our entire team, I would like to apologize for not exceeding your expectations. Word cannot express how sorry we are for your experience and discomfort. We are truly sorry you have left with a negative impression of the hotel. The incident has been taken very seriously. Our entire hotel is treated on a regular basis by a pest control company, nationally recognized Best Western approved vendor. As it is with all hotels, preventive measures go a long way. That being said, it is possible for pests to enter the premises through other means. Perhaps it was the heavy rainfall that causing flooding at surrounding areas. The WATERBUG or ORIENTAL COCKROACH can be found outside in bushes under leaf groundcover, porches and other dam places outdoors. We can provide a certified copy of the certificate to assure you that the rooms/hotel have been inspected and are free and clear. We take great pride and are very fortunate to have a team consist of retired military and military family members, including myself.We've made a commitment to placing our guests' experiences as a high priority in the hearts of everything we do. Our goal is to ensure all of our guests are provided with a clean and comfortable room. Anytime a guest is not satisfied or not comfortable for any reason it becomes a top concern for all of us at the Hotel, as guest satisfaction and comfort remain our number one priority. Once again, we deeply regret for not exceeding your expectations, pease accept our apology.If I may be of further assistance, please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200. Sincerely K Higgins General Manager

"Graduation in Lawton"

4
15/05/2016

Went To Lawton for granddaughters high school graduation. Our stay at the Best Western was very nice. Older property but well maintained and VERY clean. Staff could not have been any friendlier or helpful. Refreshing to have Front Desk personnel that are welcoming and pleasant. Good value and location.

Kanchana H, Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Rod S - On behalf of the entire staff we want to thank you for your for taking your time to write the review and please accept our sincere thanks for giving us the opportunity to serve you and your family. Your positive comments are very much appreciated by our staff, who work hard each day to make sure valued customers like yourself, are looked after. We've made a commitment to placing our guests' experiences as a high priority in the hearts of everything we do, and would like to thank you again for recognizing our efforts! Please visit us again soon as we would love to welcome you again as a guest of the hotel! If I may be of further assistance, please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200. Sincerely K Higgins General Manager

"To the big supporters of our military!"

4
09/05/2016

Wonderful staff that makes you feel at home and extremely polite that will help you with anything that needed, the pools were very nice. The food and service was great as well. Really love seeing the owner of the hotel outside getting his hands dirty working hard to improve his business. We had one little problem with the bathroom sink they got right on it by relocating us to another room which we liked a lot as well. Shout out to the staff! Thank you for giving us such a good stay to allow us to spend time with are proud Soldier!!!

Kanchana H, Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
numnumnip - On behalf of the entire staff we want to THANK YOU for taking your time to write the review! Please accept our sincere THANK YOU for giving us the opportunity to serve you and your soldier. Your positive comments are very much appreciated by our staff and owner (Retired Military 20years), who work hard each day to make sure valued customers like yourself, are looked after. We've made a commitment to placing our guests' experiences as a high priority in the hearts of everything we do. If I may be of further assistance, please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200. Please visit us again soon as we would love to welcome you again as a guest of the hotel! Sincerely K Higgins General Manager

"Not bad, needs improvement, good customer service, Really a 3.5 rating"

3
06/05/2016

We had a business conference scheduled here for 3 days. The manager and staff initially wouldn't fulfill their obligations set forth in our contract on comp rooms. After a discussion concerning the issue, they corrected it and we received our comp rooms. Their meeting facilities needs some improvement. They could use more electrical outlets, the existing electrical outlets are loose and need replaced & the microphones kept dying, As for my personal room, also room for improvement. Fresh towels and linens every day. The bathroom could have been cleaner. There was a small clump of hair found on day one. I watched it stay there until I checked out 3 days later. The room smelled like it may have used to have been a smoking room and they febreze it every day. It also smelled kind of musty. The A/C worked great. The front desk staff and cleaning staff were all very friendly and prompt. The security guy was hilarious. This place has the potential to be a great hotel because of its location. Hopefully they improve upon a lot because I used to really like this place.

"Stopped overnight"

4
04/05/2016

This hotel was pretty good for what we needed. It was storming and we needed a place to stay before visiting the army base the next day. My complains consist of the breakfast ending too early and the lack of elevators. This is a hotel with quite a lot of rooms, but there was only one elevator and only big enough for about 5 people at a time. I don't mind taking stairs but we had to make about 5 trips to and from the car up and down the stairs to get everything in because the elevator was so small and so far away. Has potential, the rooms were clean.

"Has Great Potential"

2
03/05/2016

If the hotel had real non-smoking rooms, I would have rated it 4-star. The hotel lobby is large but charming. The front desk staff was friendly and efficient. The room was spacious and clean. The shower could have been better - the water temperature was inconsistent and the angle of the shower head was not very adjustable. The wifi was inconsistent and I had a hard time connecting to it at times despite the strong signal. The TV had a good selection of channels and the picture was clear. The breakfast was great! The dining area was very clean and the wait staff very attentive (especially for a buffet) and the food tasted great. It would have been a great experience if the non-smoking rooms were truly smoke free. There were areas in the room clearly reeked of cigar smoke.

"Great property for price"

4
01/05/2016

This is an older property that is well kept up. The inside is modern and clean. Has an outside door and an inside hall door. Cannot enter through outside door but can leave through it. All staff are friendly and helpful. Breakfast choice with lots of options.

"great place"

5
26/04/2016

Love this place, we stay here ever year on our way back from Texas. The staff are the best they always there to help and let me tell you they have the BEST breakfast. The food at night is very good too, it nice to have it there so you don't have to get in the car and go to find a place to eat.

Kanchana H, Owner at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Mary T - On behalf of the entire team we would like to Thank You for taking the time to write such a wonderful review and for giving us 5 Stars Rating! Your positive comments are very much appreciated by our staff, who work hard each day to make sure valued customers like yourself, are looked after. We've made a commitment to placing our guests' experiences as a high priority in the hearts of everything we do, and would like to thank you again for recognizing our efforts! If I may be of further assistance, please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200. We look forward to welcoming you back soon! Sincerely, K. Higgins General Manager

"Dirtiest room that I have encountered in a long time and this was the second room they put us in."

1
25/04/2016

Checked in and saw that room hadn't been cleaned in a long time. Feces in toilet bowl and rim for both rooms that we got put in. First room had streak marks on toilet seat where someone had set then slid off leaving something behind...yuck. Streaks on bathroom mirror and faucet had toothpaste spittle on it. Table by tv had marks of drinks...not cleaned up. Long wait at front desk to complain for others in front of me had problems like ceiling falling down in room. Several dark hairs on fitted sheets in second room and what seemed to be skin flakes....Table by tv in 2nd room also had marks from drinks. Look out the window and you see 22 dead plants still in pots to look at...hadn't been planted timely. Take a shower and the water got 4" deep quickly for drained so slowly. Coffee-one cup dispenser still had last traveler's disposable brew basket and coffee filter left in it. I asked when I complained about the first room if they could send up somebody to check the room....nice fellow checked the room but evidently could not see problems or something. My wife would not sleep in the sheets. Very disturbing that it was so dirty. Oh yeah, so I went to check the business center but the computer is still running XP so could not really use it with any chance of security. Could not add Mozilla because XP not supported. How long has it been since XP was supported? This place really needs cleaned up. The complimentary breakfast was pretty good.

Kanchana H, Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Runinhurt - On behalf of the entire staff we would like to Thank You for taking your time write the review. We are truly sorry you have left with such a negative impression of the hotel. Its absolutely, utterly unacceptable, and very disturbing condition. You should have been move to a different room. The room is not in condition for any for you or any other guest to check-in. I was trying to find your reservation/telephone# and/or trace about the incident but wasn't able to locate your reservation or trace of the incident. This is certainly not the hotel standard and we are taking this incident very seriously. You can be assured that your feedback will be shared with the appropriate department Leadership Team. At Best Western we strive every day to provide superior customer service. Regrettably, we fell horribly short with you and I am very sorry we were not able to do that for you. Thanks to you, we are upgrading the business center and will be looking for a new IT company. Although it is never pleasant to hear of our shortcomings your comments are instrumental in helping us achieve total guest satisfaction. Please do let us know at [email protected] or Tel: 580.353.0200 if there is anything we can do to make up for the inconvenience you faced during your stay as we want to remain your Hotel of choice when your travels bring you back to Lawton/Fort Sill. Sincerely, K.Higgins, GM

"VERY NICE STAY"

4
24/04/2016

We came in on a group of bikes. Every staff member that we came in contact with was very helpful. The hotel was very clean. We had a group of 4. Unfortunately, the way the hotel was booked, we all were separated at separate ends of the hotel but I understand this was out of the staffs control. The hotel is very nicely set up with an inside pool and a very beautiful outside pool area. The breakfast is very good and the ladies that are attending in the mornings are very pleasant and very helpful. Cedric, who works security and also helps with other things including breakfast is an asset to this establishment. He gets to know the guests and makes them feel at home. Patience from the front desk always had a beautiful smile and a pleasant voice when we came down for breakfast. And Monique made sure when we came in from our long day of riding that we had a fresh clean room to come back to. Thanks to these people for making our stay a very pleasant stay. One thing I would like to suggest. You have a lot of motorcycle traffic. Please consider being more bike friendly. When your towels get old, consider recycling a few to a bin to the side for your guests when they ask for a towel to wipe down their bikes. We travel a long way and don't have much room to pack so therefore packing things like cleaning towels are not a priority. We like to visit hotels that are bike friendly.

"Anyone with allergies should avoid"

3
24/04/2016

My boyfriend and I booked this hotel through Priceline.com and when we went to check in, they told us that the Priceline booking was invalid as they had already sold all the rooms. They wanted to book us but wanted us to pay an additional 180$ in addition to the 95$ that we had paid through Priceline. The lobby reaks of smoke even though the rooms were supposed to be non-smoking. The BF had to take another allergy pill as we walked out (angry) as he already couldn't breathe. Short story, we went down the street and found a hotel that was 15$ more and was awesome!! Should've booked there the first time. I wouldn't book this hotel again if it were the last place in town.

"Good place to stay in Lawton"

4
24/04/2016

Great service at front desk,,,good breakfast and generally fine place to stay ,,,no problems encountered..,The location is convenient and easy to to find with plenty of parking ,,i will have no problems staying again

"Best Place to Stay in Lawton!"

5
19/04/2016

Stayed for the night looking at apartments for a PCS move to Fort Sill. The service was the best I've ever gotten, courteous and helpful, especially Liezl at the front desk and Chris who helped with the coffee issue I was having. The indoor pool was a nice way to relax and have fun after walking all day! The breakfast was delicious and filling and a great send off. I would recommend this hotel as the place to stay if visiting the Lawton area!

"Good Nights Rest"

5
17/04/2016

After a long trip and a business meeting it was nice to get to my comfortable and quiet room. The internet was fast and having a warm delicious breakfast the next morning before leaving town made the morning.

"The Very Best"

5
13/04/2016

Really enjoyed our stay and plan on staying there again. The front desk ladies definitely made you feel welcomed. They also made us aware of specials in the area. Location was aplus, as we visiting the casino.

"Ft. Sill Graduation"

4
07/04/2016

The service and cleanliness of the hotel were very good. The staff were very helpful. The breakfast (included) was one of the best I've eaten. The staff servicing the breakfast area went out of their way to keep the area clean and be very pleasant to the hotel guests. Only negative was the condition and maintenance of the indoor pool. It wasn't fit to swim in.

Kanchana H, Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Richard P - On behalf of the entire team we would like to thank you so much for taking your busy time to write the review! Your positive comments are very much appreciated and augurs well for the constant improvements we seek in our continuous effort to ensure our guest enjoys a comfortable stay experience. Our staff works diligently and passionately each day to ensure our hotel is clean, well maintain and providing exceptional customer service. Your review means so much to our team when all their efforts were recognized. We know there are many options in Lawton/Fort Sill, and it means so much when our guests choose to stay at our hotel. We truly appreciate your business, and we're grateful for the trust you've placed in us. If I may be of any further assistance please contact me directly Tel. 580.353.0200 or Email [email protected], it would be my pleasure to serve you. We look forward to welcome you back the next time your travels bring you back to Lawton/Fort Sill. Sincerely, K. Higgins General Manager

"Amazing staff"

3
05/04/2016

The staff here couldn't be better. Location is great for easy access any where to town or Fort Sill. The rooms are average but a good value. The breakfasts are great and a little different each morning. The beds are comfortable, rooms clean and service great. It's not fancy but I would stay here again.

"Excellent stay"

5
02/04/2016

This is a great place to stay at.Nice clean rooms,excellent staff.The food in the restaurant Victorias is awesome.Hot breakfast in the morning is delicious as well.Three nice pools,one indoor,two outdoors,with a kiddie pool.Everything is close by including a shopping mall.I highly recommend this Hotel.Nice & close to the army base,with shuttle available.

"More than you'd expect to receive, for less than you'd expect to pay."

5
01/04/2016

This is a fairly large property, but it is very well maintained.There's a casino right next door, but I never heard loud noise in the parking lot. My room was very comfortable, and had both an inside and outside entrance for extra convenience. I was able to park right in front of my room, but if the weather was bad, I could walk to the restaurant, lounge or pool without going outside. The room was really very spacious, and had all the things I needed. Coffee pot, microwave, refrigerator, and a great TV. The bathroom was very clean as well, and the tub and shower were extra nice. The location was right off the Interstate Highway, and very easy to get in and out of. Breakfast was delicious, and on the house! I'll stay there again, anytime I'm in Lawton.

"Great stay"

4
30/03/2016

Amazing staff! Everyone was courteous and helpful! Denise, Lizel, Tristan, Ashley - treated us just like family. Continental breakfast was amazing! Lots of options. Hotel is older - lobby smells like smoke, but our room didn't which was great. The only thing that would have made the stay better is if they had a spa!

"Comfortable"

4
30/03/2016

Staff was reserved but helpful and friendly. King room was clean, bed was comfortable, and bathroom updated but small. Free breakfast was good with much options. Very good price, I would stay here again.

"Won't be staying here again."

2
12/03/2016

Old hotel. The restaurant isn't a restaurant - just a short, poor quality bar menu. Restaurant / bar / lounge service was awful...worst I've experienced in a very long time. I was steaming by the time I left and given much thought to just getting up and walking out. I stayed at this hotel approximately 4 years ago and had a much different experience with the restaurant / bar / lounge..

"The best in the West,,,& every location."

5
11/03/2016

As always, the service, room & breakfast buffet was super. We always enjoy our stay there!! We miss Melinda being there to greet us for breakfast tho. Will always recommend best Western Hotels to anyone traveling.

"conveniently located"

4
06/03/2016

Enjoyed out stay. Staff was extremely helpful and professional. They were very friendly and willing to assist. The hotel is conveniently located off of the Interstate but also very close to two casinos (if interested) They are right next door to one and just down the road from the other.

Kanchana H, General Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Susan H - On behalf of the entire team we would like to thank you so much for taking the time to write your review of our property! The positive comments are very much appreciated and augurs well for the constant improvements we seek in our continuous effort to ensure our guest enjoys a comfortable stay experience. Our staff works diligently and passionately each day to ensure our hotel is clean, well maintain and providing exceptional customer service. Your review means so much to our team when all their efforts were recognized. Please be assured that your positive feedback will be shared with everybody. I know they will be thankful as much as I am! Again, thank you so much for your kind review, and we hope to have the privilege to serve you again in the future. If I may be of further assistance, hesitate to contact me directly at [email protected] or Tel: 580.353.0200. Sincerely, K.Higgins General Manager

"Prepared to be underwhelmed"

2
02/03/2016

If you don't mind intermittent changes in water temperature, room lighting so poor that Dracula might even complain, walls so thin that you make new friends whether you want to or not, slow internet that requires constant re-entry of codes, rooms that aren't attended by housekeeping until so late in the day that you have to stop changing for dinner to accommodate them, and a front desk staff that suspects every business traveler to secretly be with The Who(and have therefore trashed the room), then this hotel will meet all of your needs. Otherwise, you may want to calibrate your expectations.

Kanchana H, General Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Aaron K - On behalf of our entire team, I would like to apologize for not exceeding your expectations. We strive each and every day to provide the very best in customer service and quality accommodation to our guests. It is our goal to fulfill and meet our guests' need in every aspect of your stay. We are truly sorry you have left with a negative impression of the hotel. Due to a bad flu, we extremely short staff in several area. Unfortunately, we interrupted your afternoon. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It is very important for us that our guests' experiences are shared. It was a pleasure to have you as our guest and hope to have the privilege to serve you again in the future. We value your business and consideration. If I can provide any assistance, please don't hesitate to contact me directly at [email protected] or Tel: 580 353 0200. Sincerely, K Higgins General Manager

"Quick stay"

3
28/02/2016

This is an older Best Western. It smelled old, needs some repairs and I'm sure the beds haven't been replaced since the hotel was built as our bed was extremely uncomfortable. We stayed here because they are pet friendly and frankly were only going to be here to sleep. Our room had a back door that led out to an area which had a path and was treed. A perfect area to walk the dogs. This area also had a volleyball net and a great pool area. They had a smaller pool indoor but we didn't swim. The breakfast was great for being a part of your stay. You are issued coupons at check in. On a Sunday they had eggs, biscuits, gravy, sausage and potatoes as well waffles and other pastries. This hotel was a great bargain, it is off the highway next to a casino. It definitely could be freshened up but I think it could just be the area. The only thing that would keep me from coming back would be the bed!

Kanchana H, General Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Williamsland - On behalf of our entire team, I would like to apologize for not exceeding your expectations. We strive each and every day to provide the very best in customer service and quality accommodation to our guests . Thank you so much for taking your time to write a details review and for giving us 3 Stars. It is very important for us that our guests' experiences are shared. We are glad that you were able to enjoy our breakfast. Our 40 years old hotel always receive mixed reviews, due our age, imperfections and not having a modern decor like the other hotels. The hotel has lot of unique history. For example; 1976 President Ford stayed at our hotel while he visiting Fort Sill and not too long ago, 2012 Johnny Depp was here during a surprise visit for the Comanche Tribe at an advanced screening for the movie "Lone Ranger" . Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was a pleasure to have you as our guest and hope to have the privilege to serve you again in the future. We value your business and consideration. If I can provide any assistance, please don't hesitate to contact me directly at [email protected] or Tel: 580 353 0200. Sincerely, K Higgins General Manager

"Great stay!!"

5
25/02/2016

Best Western of Lawton is a great place to stay for your next visit to Lawton.Courteous staff awaits you upon arrival.Shuttle van for those needing transportation.Nice & spacious rooms.Close to restaurants,and shopping.Three pools,one indoors.Nice fitness room.A hot & delicious breakfast for an excellent start on your day!!

"Army Graduation"

5
12/02/2016

Staff and service was extraordinary! Room very clean and comfortable. Everyone was so friendly and accommodating. Awesome breakfast, fresh waffles, eggs, sausage along with the usual breakfast cereals and pastries. Enjoyed our stay! Would highly recommend.

Kanchana H, General Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Renee S - On behalf of the entire staff we would like to Thank You for taking your time write the review and for giving us 5 Stars! I will be sure to share your comments with the entire team at the Hotel, as I know they will be just as appreciative of them as I am. We know there are many options in Lawton/Fort Sill, and it means so much when our guests choose to stay at our hotel. We truly appreciate your business, and we're grateful for the trust you've placed in us. If I may be of any further assistance please contact me directly T. 580.353.0200 or E. [email protected], it would be my pleasure to serve you. We look forward to welcome you back the next time your travels bring you back to Lawton/Fort Sill. Sincerely, K. Higgins General Manager

"Super friendly staff"

5
04/02/2016

The staff at the Best Western Plus in Lawton, OK was very friendly and helpful.The rooms were clean and the pillows/beds were comfy!! The bartender in the lounge was amazing and if I ever would need to go back to this part of the country this is where I would stay.

"Great customer service, sketchy hotel!"

5
02/02/2016

The hotel has the absolute best of the best employees. The manager Tristan went above and beyond for my husband and I. The room stunk, it was out dated, no television, and the last stay we had no hot water. This place is a junk hole! The only good thing to say is the employees go out of the way to make sure everything that goes wrong is completed. Did I fail to mention the front of their building is falling off?

"Lawton"

3
01/02/2016

The front desk staff was nice and friendly . The rooms were clean . And the bed was comfortable . Breakfast in the morning was good . One bad thing was that there was no hot water on one day of our stay . BOO !!!!!!!!!!!!! They did discount the rooms but it would have been nicer to have a hot shower . Also my ac didn't work properly . It was either on or off . You couldn't adjust the temperature .

"Quality for the money!"

5
01/02/2016

Love the staff, rooms were very clean, breakfast was great. We were able to park right outside room, We were assisted in finding a large table when we had 8 of us for breakfast. We will book with them when we return to Lawton.

"Clean and Tidy and Convenient"

5
30/01/2016

The hotel price was exceptional, including a hot free breakfast. There are three pools and pavilions by the pool for leisure time. The hotel was quiet and clean and tidy. The location is conveniently located close to the army base and the town.

"Less Than Stellar"

2
29/01/2016

While the front desk staff were helpful and accommodating, the hotel itself is old. Anyone over 6 feet tall would have to duck in the hallways, as the ceilings are that low. Personally, my room had a bit of an odor when we first walked in. The room was okay; but apparently the hotel was "in the middle" of switching to DirectTV, according to the maintenance staff; and we had all of about 5 channels to choose from. I found this out about an hour after calling for maintenance to check on the TV itself.

"Excellent Staff"

5
27/01/2016

From the moment you walk in they, everyone is eager to assist. from front desk to maintenance employees. Maid service was excellent. Building is a bit outdated but renovated. Gym was being renovated at the time.

"Excellent Hotel &Restaurant"

5
23/01/2016

Best Western Plus in Lawton was a nice & cozy Hotel for my recent visit to Lawton.Conveniently located for shopping,eating,and entertainment.Nice friendly staff awaits you upon arrival.Nice,spacious rooms with cozy beds.Sheril makes up some really nice bevarages @ lounge.The hot & fresh breakfast makes for a real nice start for your morning.The indoor pool is nice and warm,excellent for the kiddo's.

"Great Value for Business Traveler"

4
21/01/2016

I have stayed here many times for business. Each stay is for at least 7 days. Even though the hotel is older, it has been updated. The staff is friendly and very helpful. The full breakfast is good and if you don't want scrambled eggs they will gladly take your special order.

"Family Visit"

2
14/01/2016

Visiting a family member in Lawton, I chose Best Western Plus here due to previous excellent services at other Best Western locations. I was shocked at the difference in the quality of rooms available as opposed to the other locations. After expressing my displeasure of the first room offered, management immediately corrected the situation and extended. a discount. Although the hotel was under renovation, the roomsavailable left a lot to be desired.

"Weekend Getaway"

4
05/01/2016

Last minute we decided to getaway and get up and out of the house for the weekend and do some shopping,, museums,etc. The hotel staff was great with getting us a room quickly and in the location we prefered with no problems whatsoever. Comfortable room>> Great Price>> Great Location>>

"Mixed"

4
04/01/2016

Hot water was an issue with this hotel. It would not just cool off to luke warm, but disappear completely. Several days, my room was not cleaned. The breakfast was great and so was the pool, although there were not always towels available in the pool area. The beds are comfy.

"Holiday Visit"

5
31/12/2015

We had family from out of state. This hotel is always a pleasure to stay at. Since we had children, the swimming was the main reason we chose this hotel. The free breakfast was an added value. All of the employees were friendly and helpful. The rooms were very clean enough space for us to move around.

"Last Minute Decision - No Regrets"

5
29/12/2015

We decided to stay in a hotel at the last minute due to lateness of hour and exhaustion. We needed one that was pet friendly and still reasonably priced. This one fit the bill. They were friendly, clean, convenient and the bed was great.

"Excellent place to stay AA++"

5
21/12/2015

My recent stay at this hotel was an excellent choice.The staff is kind,helpful,makes an easy check-in.Rooms are spacious,beds are cozy.Indoor pool is great for the kids.Plenty of restaurants close by,and shopping too.

"OK for a Brief Stay"

3
15/12/2015

My wife, oldest daughter, my wife's mother, step-father, and I had a suite during our stay in Lawton while attending our youngest daughter's graduation from US Army Basic Training at Ft. Sill. The overall impression of the property was that everything was becoming worn....a massive interior and exterior facelift would really help. But guests don't come to this hotel to spend their daylight hours in the rooms...the rooms were adequate for a stay such as ours. The big complaint about the room was that the hot shower water was making cameo appearances only, which led to some really invigorating showering adventures. The hotel staff apologized and ultimately compted us one of the nights for that inconvenience. Outside of the room, the hotel elevator doors did not rebound as they should have, and attempted to crush passengers who might have been in the way as the doors closed. But the breakfast quality was far above the norm for such a facility, and the staff were very friendly overall.

"A Good Deal and Good Breakfast"

5
11/12/2015

We stayed here while visiting our nephew at Fort Sill. We had made reservations online, and at the time weren't 100% sure if we would need an extra day. The front desk staff were accommodating and let us pay for the room day by day at the same reservation price. We did end up staying an extra day. Our room was nice and quiet, with a large TV, microwave and refrigerator. The little refrigerator was quiet and didn't keep me awake all night. Free wifi was also nice. My only complaint would be that there was no vent in the bathroom so it stayed fairly steamy for a while after a shower. As free breakfasts go, this one was really good. The hotel is also a convention center, so they have kitchens on premise, and they do a wonderful job with breakfast. Hot food included eggs, bacon, sausage, potatoes, and more. There were also cold items like pastries, yogurt and cereal. Also DIY waffles. Fruit juices and coffee were also on offer. The ladies in the breakfast area were efficient and friendly and the area is kept clean and neat, and the food is refilled regularly. We very much enjoyed our stay here and would stay here again.

"Sunday Night Stay"

3
08/12/2015

1 night stay. Advertised a restaurant and bar, neither were open Sunday evening or Monday Lunch; Very disappointed in that. The outside is dirty and the inside corridors are not much better. If I were driving by and saw it I would have kept going to much nicer places across the highway. Rooms were average, quiet and comfortable. Staff were Great and everyone was friendly and helpful.

"I LOVE this Best Western"

5
01/12/2015

It was our 40th anniversary; the staff was very friendly & accommodating. The hot breakfast was very good but ran out of bacon b/4 we got down there, which was b/4 closing so I didn't mind; the rest was great & wait staff was friendly & apologetic.

"Comfortable and affordable"

4
30/11/2015

We stayed at this location while visiting family during thanksgiving. The check in and out process was effortless with friendly staff to greet you whenever you passed the front desk. Our room was cozy with 2 queen beds and included a full bath, microwave and fridge. The hotel also offered free wifi and a variety of local and national tv channels. There is an indoor and an outdoor pool as well as a guest laundry facility. This hotel also offers an excellent breakfast that included a variety of pastries, cereal, beverages and hot options including grits, eggs, sausage and bacon. Upon arriving to the dining area you are greeted by a friendly attendant that takes your tickets and escorts you to the buffet. I would also like to mention the housekeeping team that was so friendly. Each time we would walk through the halls some member of their team would greet us and ask about our stay and offer their support if we had a need. This was a great place to stay in Lawton.

"amazing staff"

5
22/11/2015

after a awful trip into Lawton I was so happy to have such a amazing staff that doted on us. they were so friendly and made sure we had everything we needed. the breakfast buffet was amazing! so many options to choose from! Room was nice and clean and beds were so comfortable.If ever in the area again I will deft return to thishotel!!!

Kanchana H, General Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
cathi b - On behalf of the entire team we would like to thank you so much for taking the time to write your review of our property! The positive comments are very much appreciated and augurs well for the constant improvements we seek in our continuous effort to ensure our guest enjoys a comfortable stay experience. Our staff works diligently and passionately each day to ensure our hotel is clean, well maintain and providing exceptional customer service. Your review means so much to our team when all their efforts were recognized. Please be assured that your positive feedback will be shared with everybody. I know they will be thankful as much as I am! Again, thank you so much for your kind review, and we hope to have the privilege to serve you and your family again in the future. If I may be of further assistance, hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Warmest regards, K.Higgins General Manager

"Awesome place to stay!!"

5
17/11/2015

I would highly recommend the Best Western Lawton for your next trip/stay in Lawton.The saff is courteous and friendly,ready to accommodate you for your stay.I like the convenience of local places to go nearby,such as restaurants,casinos,and three local Walmarts.The rooms are clen,spacious and a hot breakfast!

Kanchana H, General Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Brent M - Once again, thank you for giving us the opportunity to serve you and for taking your busy time to write the review! We know there are many options in Lawton/Fort Sill, and it means so much when our guests choose to stay here again and again. It's quite an honor. Again, thank you for your kind review, and we hope to have the privilege to serve you again in the future. Please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. We look forward to welcoming you back soon. Warmest regards, K.Higgins General Manager

"No disappointment"

5
17/11/2015

We live in Amarillo and met family from ft worth here for a weekend of fun. The crew here was professional and very attentive. Rooms were clean and a super breakfast. We always stay at best western if possible for the rewards.

Kanchana H, General Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Kenny F - On behalf of the entire staff we would like to Thank You for taking your time write the review and for giving us 5 Stars! Being an older hotel it requires so much work and perseverance. I will be sure to share your comments with the entire team at the Hotel, as I know they will be just as appreciative of them as I am. If I may be of any further assistance please contact me directly T. 580.353.0200 or E. [email protected], it would be my pleasure to serve you. We look forward to welcome you back the next time your travels bring you back to Lawton/Fort Sill. Sincerely, K. Higgins General Manager

"Minnesota to Texas trip"

5
16/11/2015

By far the nicest motel we stayed in on our trip to Texas. We booked a standard King room, they upgraded it to a king suite w/whirlpool tub. It was wonderful. The hot breakfast was great. We will definitely stay here again on our next trip to Texas.

Kanchana H, General Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Dennis656 - On behalf of the entire team we would like to Thank you for your comprehensive review of our services and facilities. It is our mission to provide the utmost service to our guests to make them feel welcome while they are away from home. Your positive feedback and encouragements will be shared with the team. We hope to have the privilege to welcoming you back soon! If I may be of further assistance, please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 Again, Thank you for choosing Best Western Plus Lawton Hotel & Convention Center. Sincerely, K. Higgins General Manager

"Amazing Service and Experience"

5
13/11/2015

Great Service and always a nice clean hotel to stay in. Diana is truly the best in customer experience she goes out of her way to make you feel like you are at home and not just in a hotel. I stay at this hotel any time I travel to Lawton and that will never change.

Kanchana H, General Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Electric R - On behalf of the entire team we want to thank you for being a Loyal customer and time to write about your experience. Please accept our sincere thanks for giving us the opportunity to serve you. Your positive comments are very much appreciated by our team, who work hard each day to make sure valued customers like yourself, are looked after. We've made a commitment to placing our guests' experiences as a high priority in the hearts of everything we do, and would like to thank you again for recognizing our efforts! We hope to have the privilege to serve you again in the future. Please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Sincerely K Higgins General Manager

"Clean room, comfy bed, STAFF NEEDS TRAINING"

3
13/11/2015

I stay at hotels 300 nights a year. I build hotels and I found the staff in great need to be more focused. The night I checked in she was more interested in flirting with the gas/oil people than deal with me and the other two in line. The next morning when I went to get my receipt as I always do, the lady asked me if I had not gotten it slid under the door. I said no. She said, "hmmmm". They must be making the rounds. I said print me one please and she tried and then said she'd email me one. She didn't and I called and just had one, three days later, emailed to me. Disappointed.

"Army BCT Graduation"

5
09/11/2015

I would highly recommend this hotel for families attending BCT graduation. The beds were extremely comfortable, great breakfast and perfect location to the Army base and graduation ceremony. All of the staff were extremely friendly and very helpful.

"Great Stay"

5
08/11/2015

Best staff ever. They always go out of their way to make your stay enjoyable. Cheryl at the lounge is one of the best bartenders in Oklahoma. She is fun and energetic and always makes sure your drinks and food are perfect. The front desk staff make you feel like your home even though your not. Security makes you feel safe without intimidation . He always is making sure you have everything you need

"Nice place"

4
07/11/2015

Though the exterior is kinda dated, the rooms were very nice, breakfast was very good, and the casino next door will shuttle you in a golf cart, it is an easy walk, but it was raining so the lift was appreciated

"Fantastic Place to stay for Ft. Sill graduation"

5
07/11/2015

We stayed for family day and graduation at Ft. Still. This was a fantastic place to stay. Friendly staff. Room very clean comfortable bed. The only issue I had was the fridge didn't get cold enough. I never had any issue with hot water. clean bathroom.

"Ft Sill Visit"

3
02/11/2015

There is a problem with the hot water. We rented two rooms for 3 days, total of 4 guests. We never had a hot shower. the temp would range from freezing cold to barely luke warm. There was a problem with one of the heating/AC units in the room. however, the staff were really nice and tried to help us with our problems. But the hot water problem was never fixed.

"Great people"

5
22/10/2015

I picked this hotel for its location, close to major roads and a casino. The staff were excellent and tried their best to please everyone. The Comanche Casino is next door and will send a shuttle to pick you up and return you to the hotel. Room was clean and comfortable. My compliments to Lori, front desk clerk. She found out by asking that my husband was retired military and gave us the better military rate. She went above and beyond. It happened to be slow when we checked in and she escorted these two "old" folks along the hall to our room. Very sweet and personable. Thanks Lori. One suggestion - Make a listing of local TV stations available in each room.

"best for west"

3
22/10/2015

overall good experience, hotel needs a serious facelift inside and out. staff needs to be more thorough with cleaning and repairs.also food and vending should be more affordable. 3.00 for a cup of noodles that is 45 cents at walmart. thats way to expensive.

Kanchana H, Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
James W - On behalf of our entire team, I would like to apologize for the aggravations and for not exceeding your expectations. Until our modernization is completed, we realize that the current physical condition of the hotel does not always meet the high standards we aspire to but always try to provide a clean and friendly experience to all and we deeply regret if this was not your experience. Again, we appreciate your feedback and hope that you will return post-renovation to allow us the opportunity of recapturing your confidence in us. We hope to have the privilege to welcoming you back . If I may be of further assistance, please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200. Sincerely K Higgins General Manager

"An older motel but great staff refreshes it."

5
22/10/2015

We stayed three nights and enjoyed each. The motel is older but has been refurbished. Excellent location to the Fort and sights. The staff was excellent. Very attentive and friendly. We are not fancy folks but the staff tried to make us feel that way.

"Very nice stay"

4
20/10/2015

Staff and room was excellent. I would definitely return. The lounge food took a little longer than I would like, however the quality was very good. The bartender, Shirl, was awesome. I would recommend anyone to stay.

"Best Western Believer"

5
15/10/2015

Comfortable hotel with your basic hotel breakfast. It was hot and coffee was plentiful. Employees attentive. My only complaint is the pillows which are very small, but they are fluffy and there are four (two each for side and stomach sleepers). We can count on BW to give us value for our dollar. I recommend enrolling in the rewards program.

"Needs updating "

3
14/10/2015

Very comfortable room but could use some updating. Air conditioner and bathroom needs attention. Especially the bath tub, very slick bottom. Also couldn't take breakfast back to room even if you had a ticket.

"Rave reviews For BW Lawton Hotel"

5
13/10/2015

I would recommend this Hotel for your next stay in Lawton Okla.The staff is kind & courteous.Airport shuffle available.Close by restaurants as well as the Victorias Restaurant and lounge onsite.The food is excellent.The bartender is awesome & makes excellent drinks.The rooms are nice and clean.Very spacious and cozy..I give them AA++

"Very friendly staff and very affordable"

4
12/10/2015

We stayed here for an Army graduation. This hotel is very reasonable and the staff was excellent! Very attentive and friendly. Breakfasts were much better than many hotels I've stayed in. I would highly recommend staying here on your next visit.

"Thank you for your help during a difficult time."

5
10/10/2015

Best Western Lawton. I cannot thank the Best Western Lawton enough!!!! We arrived in Lawton for a graduation from BOLC and ADA for my son-in-law from Fort Sill. My mother became ill on the way down and became even sicker while staying in Lawton. Dad took her to the Redi-Med and they gave meds that did not work. We then went to the ER a few days later. (We were trying to beat this before our 16 hour drive back to Indiana/Ohio.) Unfortunately, we had to leave while she was still trying to recover. The staff at the hotel was great!!! They found out our situation and really made accommodations for us. To the point where the breakfast attendant was feeding my mother tea and constantly asking about her. (I don't know her name but she was German accent. ) When mom and dad returned from the ER at 5:00 am, they made sure we had a late check out. I cannot say enough praise for these employees and can only say “Thank you” for their help during a difficult situation. You all deserve 10 stars.

Kanchana H, General Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Janna G - On behalf of the entire team we would like to THANK YOU for taking the time to write the review.We hope your Mother is feeling better! Our commitment is to providing you with the very best accommodation, high standards of impeccable service and the great value for money. "Stay With People Who Care" is our Motto. Please be assured that your positive feedback will be shared. I know they will be thankful as much as I am. We hope to have the privilege to serve you and your family again in the future. Please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Sincerely, K. Higgins General Manager

"50th class reunion"

5
10/10/2015

It is an older hotel but has been remodeled. Beds and rooms are very comfortable. Rate was the best. Pool and exercise room very nice. Free breakfast is fantastic and over the top with fried eggs to order. Staff is friendly, professional and they are there to serve. It is a happy place. We will definitely stay there again.

Kanchana H, General Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
Joanna G - On behalf of the entire team we would like to THANK YOU for taking the time to write the review.We hope your Mother is feeling better! Our commitment is to providing you with the very best accommodation, high standards of impeccable service and the great value for money. "Stay With People Who Care" is our Motto. Please be assured that your positive feedback will be shared. I know they will be thankful as much as I am. We hope to have the privilege to serve you and your family again in the future. Please do not hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Sincerely, K. Higgins General Manager

"Great, Will Stay again."

4
07/10/2015

The price is excellent. The location is good. The rooms are a little small. The service is great. Will stay again if I am in the area. The back of the hotel is beautiful, and peaceful and the pools are clean. Can't beet this hotel.

Kanchana H, General Manager at BEST WESTERN PLUS Lawton Hotel & Convention Center, responded to this review
drwn - On behalf of the entire team we would like to thank you so much for taking the time to write your review of our property! Again, thank you so much for your kind review, and we hope to have the privilege to serve you and your family again in the future. If I may be of further assistance, hesitate to contact me directly at [email protected] or Tel: 580.353.0200 for your next stay. Warmest regards, K.Higgins

"Very pleased. "

4
30/09/2015

My wife and I were on a three day motorcycle ride. We stayed here our last night away. Every member of the staff greeted us in some way. They offered to let us park our bike under the covered entry area for peace of mind. The room was clean and well maintained. The free breakfast was nice. I will be staying here again.

"Son's graduation from Basic Training at Fort Sill/Lawton, OK"

5
29/09/2015

We reserved our room online at the Best Western Convention Center for a Thursday night. After driving 24 hours from Florida to Oklahoma we arrived at the hotel around 7 a.m. check in time was supposed to be 3 p.m. as you can imagine, after 24 hours in a vehicle we were ready to eat take a shower go to bed anything other than wait another 8 hours before we can check into our room. The front desk receptionist was extremely pleasant she gave us two complimentary breakfast buffets in the hotel restaurant while she tried to figure out if there was some way we could get an early check in. I have to say the (auce) breakfast was phenomenal! There were eggs, bacon, fresh waffles, fresh fruit, biscuit and gravy, hot coffee and much more. To get back on track, we were handed keys to our room [ yes 8 hours early!] So we got to the room it was clean, comfortable and had all the amenities. We decided to book another night and stay a day longer! Everyone from the receptionist to the waitresses to the maids we're extremely polite, helpful, and thoughtfully quick. Anything we asked for or about was immediately addressed. And I have yet to mention the workout room and three pools! Bottom line if you're going to Fort Sill / Lawton for a military graduation or any other reason I would not hesitate to give this experience a 10 and suggest you check it out. Last but not least, the room was very affordable and if you stay two separate times you're on a free night and if you stay to separate times you earn a free night stay!

"LAST MINUTE AND AMAZING! THIS HOTEL IS A HIDDEN JEWEL!"

5
28/09/2015

This hotel is absolutely wonderful. The front desk has the best staff I have encountered for a hotel. The women are kind, helpful (bi-lingual), & beautiful. The manager at the front desk went above and beyond for my family. She gave us a discounted rate that we were not expecting along with being amazing with our children. My son commented that she looked just like Barbie. We purchased a suite with 2 beds and the room was so spacious and nice. We will for sure be staying at the hotel if we ever come to Lawton again.

"Cheap, convenient, basic needs with friendly staff"

3
28/09/2015

We had a good time at this hotel. Everyone went above and beyond with everything. Only complaints were the room had a moldy/wet smell. Our companions also had a room that too smelled moldy/wet. The pool area was nice, although as other reviews stated the pool could use a little work with some patching etc. The breakfast was great. Simple basics but the potatoes were kick butt good! Sausage, grits, oatmeal, breads, everyone was wonderful in the restaurant area and it was clean. The place definitely needs a facelift but for what you pay, it was a great option while staying for a military graduation. Hotel was quiet, which was nice and of a concern with doors outside and inside.