Best Western Laval-Montreal,  Laval

3.5/5  - based on 249 guest reviews.
3655 Autoroute Des Laurentides, H7L 3H7, Laval, Canada - See map
+1 450 681 9000 +1 450 681 2501



Your room

> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Heated pool
    Heated pool
  • Outdoor parking
    Outdoor parking
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TripAdvisor Traveler Rating
based on 248 traveler reviews
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The best amenities, gorgeous rooms, and high-quality service are part of what makes this Laval hotel the gem of the town. This Laval hotel with an indoor pool and atrium is a breathtaking escape. The Best Western Laval-Montreal is a world-class hotel featuring endless perks. No other hotel in Laval can compare. Indulge in a refreshing swim at the indoor pool and get treated to a daily complimentary buffet breakfast. Enjoy hot eggs and waffles, cereals, yogurt, pastries, fruits, juices and 100% Arabica coffee. When you select this Laval hotel, pampering is guaranteed. The Complexe Sports Guimond means that you don't need to miss out on your workouts. A conference centre, free Wi-Fi, and proximity to Montreal metro are a few reasons why guests keep returning to this Laval hotel. College Montmorency, Le Centre de la Nature, and Skyventure Montreal are just a short drive from your home away from home. Visit the Cosmodome, Maison Habanera Cigars, or Maeva Surf for a real treat. Mille-Iles River Park, Centropolis, and Carrefour Laval are all top attractions. Business travelers are especially fond of our Laval hotel because of the convenient location and touches of home. We're proud to host employees of Sanofi-Aventis, Glaxo Smithkline, Revlon, Keiwit, Alcoa and Place Bell Laval, to name just a few. Travelers in need of a top notch conference centre are also in luck. The spacious meeting spaces of this Laval hotel feature the best technology to ensure a smooth meeting. It's simple to host a professional event with the perk of being in the centre of the city. Whether guests need to host a convention, special event or family reunion, it's the ideal setting. The friendly staff and solid reputation make our Laval hotel an easy choice. We're committed to providing the best in service. Whether traveling for business or pleasure, there's no better place in Montreal to stay. Reserve a room at the Best Western Laval-Montreal for your next trip! Thank you for your interest in Best Western Hotels!

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 248 guest reviews
Business Business 49
Couples Couples 64
Family Family 85
Friends getaway Friends getaway 16
Solo travel Solo travel 10
Sleep Quality
Best Western Laval-Montreal,Laval
  • 3
    « Average Best Western »

    Convenient to the highway. Room looked onto the atrium so no road noise. Noise from adjoining room louder than normal however. Room was good otherwise. Breakfast buffet was also good. It was very irritating that their bar was never open.

    « Clean Hotel »

    Stayed in this hotel for 2 nights. Fairly priced and clean hotel, also includes breakfast. 20 min drive to downtown Montreal and right next to the highway, therefore making it easy to hop on and off the highway.

    « Montreal visit »

    The location of this hotel was convenient to the train station to Montreal. Despite the language difference, the staff were very friendly and helpful. The room was clean and quiet. The bed was comfortable. The breakfast was sufficient.

    « A Bit of a Disappointment »

    We arrived early (1:45) to inquire if we could check in. We were told it would be about 20 minutes so instead of going on to do sightseeing we decided to wait. The clerk and another employee stood at the counter and talked. After half an hour we again inquired and we were told perhaps 10 or 15 minutes. Again we waited. By this time others were arriving to check in but were also told it would be shortly. Well to make a long story short they delayed us until 3:00PM. Rather than check us in in the order of arrival, the clerk took a young couple first who she appeared to know. Eventually we did receive our room which was on the "1st floor" which turned out to be rather small and in the basement with only a small window overlooking the breakfast room.

    « V.Dinchman »

    Bad,terrible. The worst hotel I saw . No air in the room, suffocating . Not enough light either. Smells bad. You cannot open the small window . Sign of humidity on the ceiling. Out of the reception the hotel looks old and not maintained. We are on the first floor . Maybe others are better , I don't know. For us it was a very bad experience. Don't come here , go somewhere else.

    « Every thing you need in Laval »

    Great location, clean,pool and gym, close to the carrefour Laval, very good reception, The breakfast was great, and room to sit down , the attendant for the breakfast was very nice and helpfull. would recommend this hotel.

    « Good facility, Bad, bad, bad! service ?? »

    This is the second time we've stayed here. Our first was "okay" nothing out ordinary but this time the initial welcome was outright frustrating. We arrived to this hotel at night after driving all day on the 16th of December, obviously we were tired. The room given to us had a bad lock. We tried and tried it wouldn't open we went back and forth so finally the front desk guy came to try it himself with an attitude on his face. He could not do it himself either for his own defense he told us " this is the third time we're issuing keys for this room today". Finally, he told us "wait in the same room (which he opened with a master key) until I change the room for you." One thing I did not like at all was that he told us (not in an asking tone) "Don't touch anything in this room until I give you another room" Also, he didn't apologize even once for the inconvenience this had caused us. Why would you give us the room if you already knew that was problematic to begin with? We travel to this part of Canada often so we might consider their competition from now on.

    « Best Western Laval »

    Advertises restaurant and bar.Has neither except for catered events. Gave us a card for the breakfast they serve advertising it was on till 10 AM. Went down at 0937 and it was all closed down. When I am on holidays I dont need a breakfast bad enough to be there by 0930. Way too early to close breakfast. Checked the next day. By 0930 they had everything put away. I think they close down so staff can have what is left.Asked if I could get a coffee and was told very rudely that it was closed. no attempt at English. I asked to speak to the manager at the front desk and was told he was in a conference call and would call me. Surprise he never did. Rooms were OK. Cleaning staff very good. Front staff friendly and bilingual.Not impressed with hotel.Checked out a day early

    « Excellent rest »

    The room was to what is expected from this chain. Good class satisfying room hotel. Was not impressed with the brakfast area beeing to small for the guests waiting in line. People (family guests) were loud and impolite, non caring of other guests, children running all over the place


    The breakfast was very good. The hotel wasn't the Ritz, but tolerable. Broken items in hotel room. The hotel was in a good location for my needs. Staff very helpful when I needed directions to points of interest.

  • 4
    « irs »

    internet didn't work very good first night until I complained to staff, problem was taken care of.location was hard to find with given address as street is basically a parking lot.overall stay at the hotel was very pleasurable.

    « Good but... »

    The exterior of the hotel looks lovely. Other things are the breakfast area, and the lobby. As for the guest room, I'd rate it a bit lower. It is clean and organized, with all the things I'd need - shampoo, conditioner, hair dryer, soap, towels. I also love the private jacuzzi. The only thing that stopped me from giving 10/10 is that the room looks a bit old - i could see the edges of the ceiling paint coming off, the bathtub has a bit of discoloration, etc, etc.

    « Won't go again »

    The hotel was in a terrible place, nothing within walking distance. The halls smelled like smoking staff . There were ants in our Room. My television remote did not work, It took 2 days to get it fixed .

    « Such a shame »

    Stayed in this hotel for 3 nights. We were given a suite on the top floor which was huge but still disappointing. It was badly in need of an update and nothing in the room matched. The bathroom was like it was an island in the middle of the room. Odd......the sitting are was large with 4 chairs and a sofa (and, behind two doors, a whiteboard would you believe!!) but no television. There was one in the sleeping area. A very dowdy room overall but good of the Hotel to put us there when we had only booked a Queen room. The free breakfast was what you would expect of something given free. Not great but acceptable. There is also a pool but nowhere to change. Advice from Reception is to change in your room and, presumably, return there dripping wet. We refused to use. But the worst feature of the Hotel was its location. It is like it is on an island and so, so difficult to get to. At night and in the dark streets it was a nightmare. Never again. And the staff? Certainly polite but no one, at any time, asked us how our stay was or how our room was or how we were? We think that says it all. Such a shame. Am sure, Best Western you can do better.

    « Decent hotel in Laval if a bit dated »

    Booked for 115$ Govt rate. Check in was OK, but got an upgrade to a full 1 bedroom suite on the top follow. It was big, with a king bed, 2 tvs , sofa , 4 chairs (like a meeting area), big desk and work area, fridge and microwave...the furniture was not modern and frankly was more 1990s style. There is a gym on premise, decent equipment, a decent sized indoor pool which I don't think was heated, decent breakfast with sausage an beans, plenty of parking. Overall, a decent place, but eventually needs to be renovated.

    « near a huge mall »

    The rooms were fine, the pool was so-so but serviceable but the locale is pretty convenient if you're doing business north of Montreal. The construction in the summer of 2016 made driving in this area tough, but the directions on the hotel's site are pretty accurate. Kitty-corner to the hotel is the region's largest mall: Carrefour Laval, which is really worth a visit if you need to purchase anything. All the Canadian chains and many American ones are there.

    « family vacation »

    Shower was stained and dirty. Internet did not work in our room and when notified was dismissed and not helped at all. It was almost like we were bothering them at the desk with our concern. Breakfast was very nice with plenty of food.

    « Would stay here again - absolutely »

    We chose this hotel because it was very close to the people we were visiting. We checked in quite late (just before midnight) - we got the last parking space. A young man came out of the office to greet us as soon as we walked in. Our check-in was very quick, possibly because we booked on line. We got our room keys and headed up to room #401. We were pleasantly surprised to see we had been upgraded to a suite - WOW!! We were exhausted after a long visit with family and an even longer drive from Boston, so we fell asleep immediately. The king-sized bed was very comfortable. We woke up early the next morning, because we wanted to get an early start. The bathroom was large and clean and the shower was great (nice hot water and great water pressure). Breakfast was included in our stay and, I have to say, we really enjoyed it - scrambled eggs, sausage, hash browns, fruit, bread, and coffee (there were numerous options to choose from). The breakfast staff were very pleasant and very quick to replenish trays and clean the tables. The front desk staff was great, as well. We have family in Montreal, so we will be back for visits and will most definitely stay at this hotel again. Great value for the money and great location.

    « Could Have Been Better »

    The staff was not really friendly, and they gave us a new room with only one bed when we reserved 2 beds. Our room was on the 4th floor and the window was facing towards the roof which was covered in wires. Half of the lights in the room were not working which left the room to be quite dark. The hotel was old and needs a full upgrade. Breakfast was okay, but not great. When we went to check out they said that they would not give us a receipt because we booked off of a website instead of directly with them. Overall, the price was way too expensive for what we got.

    « leisure »

    beautiful hotel, great location, we went to a wedding in Montreal , we spent 3 days and we liked it. The staff is warm and welcoming the room are clean the restroom is well maintain I will stay there again.

  • 2
    « Safety and health concerns »

    We had been to this hotel before. It was adequate and fairly priced, also we know the Best Western brand is usually good. However there were many small irritations and two major issues. More serious: My husband is waiting surgery on his leg and is considered legally "handicaped". There was no handrail going into the pool and so he decided to use the small ladder/stairs into the deep end. When he got to the last step it broke and came off. Quite dangerous. To make things worse, the phone from the pool to the front desk wasn't working. Second, I have sensitivities or allergies to many chemicals. We aired the room out when we got there and my husband asked the staff not to use cleaners when they cleaned the room. They still used some sort of chemical spray (or cleaner?). Had to again prop the door open and air the room. Small irritations:our room key twice not functioning when we returned from sight seeing in Montreal and having to go to the front desk to correct it. A very unhelpful front desk clerk "sorry I don't know how that air conditioning remote works", " yes you do have less air conditioning in your room than your daughters room, that's the way it is". " We'll get some towels down to the pool for your grandchildren" (me at the front desk in a dripping wet swimsuit).

    « Ehhh. »

    Internet was slow and did not even connect in our room. We had to sit in the lobby to use wifi. We asked the front desk employee for shampoo and they gave lotion instead and said that is all they had. One of our rooms sinks had a crack. However the breakfast was good.

    « One night on way to PEI »

    My husband and I were travelling from Barrie, ON to PEI for a vacation to visit our grandchildren. We stayed one night at the Best Western Laval-Montreal. It was a nice hotel, clean room, very comfortable bed, good location. Breakfast was good. The map on the hotel site is very good with the GPS coordinates and the building next door in locating the hotel. Would definitely recommend and stay again if ever going through Montreal. Pool looked nice but did not use it. Unfortunately the hotel was having a problem with their internet and it was down while we were there. Nice staff and very friendly.

    « Needs upgrading »

    We initially stayed here 16 years ago, when we had our wedding reception here. We haven't been here since, until last night. While the hotel holds lots of nostalgia for us, I was disappointed to see that it is in bad need of lots of upgrades. While the hotel is very clean and tidy, and the beds comfortable, the bathroom in our room was in need of work. The tub was an outdated off-white, with tacky non-slip strips applied to the bottom. It looked like strips had been applied over even older older strips. The tiles showed signs of old mildew that just forms after many years, despite being clean. Also, first time in a hotel our kids w Aren't interested in going swimming. The pool room was dark and creepy, even with lights on. The chlorine levels were so high that our eyes burned just being in the pool room. We have always loved this place, but it definitely needs some upgrading.

    « Nice place »

    This was a nice motel,but hard to find if you use the address given! My gps had me far away from the actual location, I finally asked a local cop, turns out I was pretty close. The desk clerk gave me the address that will work with a GPS and it is : 2300 Monterey Street, Laval, QC I used it when I went out for some food and it worked good! The room itself was just a bit narrow, the space between the end of the bed and the desk is pretty tight. It has a nice sized desk and comfortable chair, also a separate table with two chairs. The room I had, overlooked the dining area and had a small balcony you could sit on. Breakfast was the best I have had on this trip, there was scrambled eggs, fried potato cubes, link sausage, pancakes, make your own waffles, hard boiled eggs, along with the usual breads, cold cereal, oatmeal mix and assorted juices and coffee & tea. The pool is indoors, adjacent to the dining area. The internet connected easily, but was on the slow side. The TV had a mix of english and french language channels, what would you expect in Quebec?

    « visiting family »

    fantastic hotel, clean and nice room, friendly staff .Good breakfast and plenty of space where to sit, not crowded . Reservation desk always ready to help. Easy to find the ice room on the floors. Bathroom clean and well checked by the maids

    « Very friendly and welcoming staff »

    We asked for a quiet room and that's exactly what we got. We slept very well. The front desk staff was caring and very smiling. Access to the hotel is very easy from highway 15 north but when we left the morning after, we had a hard time finding our way back to highway 15.

    « Nice Place »

    The hotel is easy to get to. We used the hotel because it was close to our sons place. It was quiet we left at 5:30am so we wanted a good night sleep which we got and we were in a room facing the highway very quiet. Only downside breakfast didn't start till 6:30 am Would stay there again.

    « Affordable »

    Its a good hotel if you need to be in Laval for business. Clean, comfortable bed, lots of pillows, and complimentary breakfast. All at a reasonable price and good value for the money. Navigating the side streets to access the 440 or 15 is relatively easy.

    « Broken Internet slow help »

    The Internet was down. Getting help from the front desk took a very long time. They said the problem would only be a couple of hours. It took 1 day. Then it required a call back to find out the log in procedure had changed. Each call took 20-45 minutes to get someone to talk to. plus sides: Room was a little warn but clean, the bed was comfortable the jetted tub was huge.Breakfast was good. I travel for business, I expect a clean comfortable room, high speed internet and curious and helpful staff.

  • 1
    « Great value for the moneyh »

    This is a very clean hotel. The room is large and, the bed comfortable. It has a bar fridge and a sitting area with a table & two chairs. The free buffet breakfast was excellent! Scrambled eggs, sausages, home fries & beans along with a variety of fruit, breads,yogurt, juices, coffee,etc. Very friendly staff. Over all a great experience. The only negative was no window in our room. It gave the impression in the morning that it was still night outside. Also, I was concerned re safety if there was a fire in the hallway we had no escape since the window was a false one. Otherwise, I was very satisfied.

    « Great room »

    We booked a suite which ended up being a two level room with an enormous jacuzzi tub upstairs. It was amazing and I recommend this hotel for that reason plus the breakfast is decent too (with the exception of those weird buffet eggs-just why?)

    « Very nice hotel »

    This hotel is just outside of Montreal but if you are looking for a place to relax after touring around the big city this hotel is a nice spot. Our grandkids made use of the indoor pool which was very clean and a perfect temperature for kids. Our daughter's room was 2 floors and very spacious, while our room was a good size with a very large whirlpool tub. The breakfast was very good with lots of choices for everyone. I would recommend this hotel for extended stays.

    « They do it right »

    On the negative side. We had two rooms. On the second day, one room was not made up.We were out from 8:30AM. When we returned at 5, we called the front desk. The manager came by to look , and apologized. However, the room was not even refreshed after that, On the positive side was everything else,Netherlands pool, the wonderful full breakfast buffet which was included, the freshness of the rooms with the exception raised here, the lobby comfort etc

    « Good overnight/business hotel »

    Good location on the north/west side of Montreal, with easy access to Hwy 15. Chose this hotel because of the proximity to Highways 15 and 640 on my way to the East Coast. Ideal way to avoid Montreal traffic if one is arriving from a westerly direction, say Ottawa.

    « Very loud room »

    I stayed in 211, the VERY first room beside the lobby. The evening and morning was very noisy. Was woken up around 7 am (alarm was set for 8:30). The staff was fine. The breakfast was okay, was very greasy. My room had rows of florescent lights all on the ceiling but none of them worked. The room was dark. Looked clean, bathroom was fine. I stayed here because it was close to my appointment the next day, but otherwise would never stay here again.

    « One night stay at Laval »

    We love this pet friendly hotel. Room is clean and beds comfortable. Staff were very friendly and helpful. We will stay again in this hotel. We chose the hotel because of the proximity to our relative's residence since our purpose was family visit

    « Exceeded our expectations »

    We booked the Best Western Plus in Laval for three nights through the "Air Miles" program. having read some reviews, we were not sure what to expect. However, once there this place exceeded any expectation that we had. The rooms are clean, and staff very friendly. We booked a King room which as the name suggest is huge with a king size bed and pull out couch. The second and third night be upgraded to the King Suite with Jacuzzi. I was expected a corner Jacuzzi tub, but we were surprised that this tub was a huge Jacuzzi tub that would normally be seen outside. The tub is designed for to people to lie down facing one another. Great way to unwind in the evening. The motel also has a pool. Bonus for staying at this motel is that breakfast is included. No need to go out for morning coffee or breakfast. Several selections from eggs, sausage, cereals, waffles, muffins, breads, and fruits. So while the motel may be slightly dated, it is clean and meets anyone's needs.

    « hotel ok »

    hotel ok, no food exept for breakfast so if you need to eat something you have to go out. hold but somewhat clean, bed just ok. staff was nice, ask for room in the back not facing the highway, pool did not want to go in, need to be refresh,

    « Perfect stay ! close to mall and outlets »

    For a business stay very good room verry clean super nice and good breakfest .Free parking , pool ,internet, fast access to the high way.5 min from Carrefour Laval and 20min from Mirabel Premium Outlet. Tim hortons 2 min car ride

  • 4
    « Fantastic hotel »

    This is a fantastic hotel! Really clean, customer service really nice! Big room, lot of services (cable tv, wifi, internal swimming pool..) The only problem, if you don't have a car is disconnected from everything... 5 min by taxi to centropolis and carrefour laval where you have everything but if you don't have a car is difficult to reach it. But if you have it no problem! ;)

    « Great People, Bad Hotel »

    This hotel is so tired. I stay in hotels 125+ nights a year. This hotel should not be PLUS status. It might be great for hockey teams and such but not for business traveler. Beds are rock hard, internet doesn't work half the time and the bathrooms are antique.

    « Soccer Tournament »

    Stayed here while in Montreal watching our grand-daughter in a soccer tournament. The hotel had a few teams there but the kids were all great and the hotel was perfect for this kind of activity. Breakfast was great. The kids loved the pool. The exercise room could be bigger and benefit from more/better equipment but that is a minor detail. Overall, we found it very nice and I would recommend it.

    « Nice big room. A little disappointed that the sign says restraunt and bar.... but only open for breakfast »

    Very nice room. Greeted quickly and very friendly staff behind the counter. Couple issues with my room. The desk chair is totally falling apart. My floor is messed up. Other than that.............. it's clean, roomy and I'm only here for one night and gone as soon as I can. Not a great location. I have stayed other places in Laval and downtown. I say spend the extra $100 and get down near the arena, bars etc.

    « excellent »

    we stayed this hotel for four days. everyday we have gotten perfect breakfast and staff especially in the breakfast area is very nice and helpful. the room size is bigger than we are thinking. we are sure to come back

    « Use with Caution! »

    Stayed before, had wonderful experience a year aago. This time exact opposite. Poor manners on desk staff. Charged my card an additional $150. without informing me. I later learned from manager, it was a "smoking deposit". He refunded it. No mention of it in reservations or by the check in person! Water in tub, hair on blow dryer, out of tissues and not replaced. Very poor service...front desk doesn't care about you!

    « Very Nice Place to Stay »

    Rooms are very nice except the old style water pipe in the washroom. need to be upgrade. Breakfast was very good. All items are fresh. Good coffee. Very Quite place to stay. Some rooms has the Balcony I didn't get that. Receptionists are not that very polite. Need training for them and as well as they should think that Customers are number one priority. Parking is very cool. all included. Closed to Hwy. Now busy all the times. Keep up the good job....


    Worst hotel in Laval The whole place smells like the indoor pool Noisy, sound coming from everywhere, breakfast area and including the cleaners yelling at each other down the corridors. Agreed on rate at check in at check out it was $10 / night higher. Told them the agreed rate from check in and they said that is the rack rate and nothing can be done about it.

    « Very good service »

    The staff is very friendly, the room was clean. I enjoyed the breakfast. The parking lot wasnt plowed when I left in the morning around 0800am. I do recommend this hotel for business or personnel trip.

    « Would try some place else next »

    Hotel was good for location to the highway. The room was mediocre at best, especially for the price. our room was at the end of the hall facing the inside of the hotel which made it feel a bit claustrophobic as the only window looked out to the back of an interior wall. But the negative for us was the smell in the room. It was as though someone had spilt a bottle of cologne before they checked out. It was very strong, enough to give us headaches. But apparently it is the smell from something they use to clean the rooms because we could smell it outside any of the rooms housekeeping was in. We actually kept our door open when ever we were in the room to air it out and did not have housekeeping come back while we were there. The front desk staff was not terribly friendly and did not acknowledge us anytime we came in to the hotel. The breakfast was pretty good though and it was clean, if a bit odorous. So if you don't mind strong smells its probably fine. But we won't be back.

  • 1
    « Receptionist lied about deposit it took two weeks. for them to put the money in my account »

    I would not recommended any body to came in this hotel every thing was terrible Only the breakfasts was good , housekeeping was terrible I have to asked for them To come cleaned the room , when I asked they lies about it telling me I didn't want it .

    « Reception/front desk staff was not sincere about what was requested, »

    Reception/front desk staff was not sincere about what was requested, just said NO we don't have, but I knew they have what I was asking for , because of I got it next day from other person. Which is no acceptable.

    « A clean comfortable hotel »

    Convenient to auto routes and shopping. Very nice decor, our room had a balcony to an interior atrium. Good breakfast selection. Will be back. Although on the service road for a busy auto-route, the hotel is quiet . Great shopping nearby at Carrefour Laval. Close to Hwy 15 and 440 interchange.

    « quick trip to montreal »

    check in was fast with very friendly staff. the room was large clean with a couch and fridge with coffee maker in the room. No restaurant in the hotel. be prepared to eat going out of hotel or ask delivery in the room from nearly restaurant

    « Great value for money »

    We stayed for 2 nights and found it very good value for money at $106 a night (before tax). The room was one of the largest I have stayed in for it's category which was enjoyable. The bathroom was incredibly small, which is a shame they didn't use some of the space from the rest of the large room. Nonetheless it wasn't a big deal for us. Breakfast was included which was great; it was basic but still nice. It took about 25-30 mins to drive to the city and about 10 minutes the other way to the factory outlets. The staff were friendly so I only really have good things to say about our experience here. Would certainly stay again.

    « None Better »

    This had to be the nicest hotel in this price range we have ever stayed at. There may be nicer ones ( I don't know what could have been nicer) but you will be paying hundreds of dollars more. Lots of room in the room and bathroom to move around in. Breakfast was good and plentiful. Pool area was clean.

    « Excellent stay, Very clean rooms »

    Was quite pleased with an overnight stay for business at this hotel. The room was very clean, bedding and linens were very comfortable. The bathroom has a separate thermostat which is quite rare and quite pleasant. The included breakfast was great, there was choices for every tastes. I highly recommend and will gladly stay again next time I'm in Laval.

    « Worst rudest service ever »

    I called about a week ahead to book a room and informed the clerk that I'm a university teacher benefiting from the government employee pricing. At the time of the reservation, there was no problem and the clerk gave me the right price. When I arrived at the hotel, the clerk asked me for a proof of employment but unfortunately, I forgot my employee card at home. I offered to show her other proofs of my employment at the university but she refused. She then went to get the manager. The so-called manager then proceeded to explain to me in his patronizing voice that university teachers are not government employees and that he never gave such pricing to any teacher. Even when I offered to show him the university's policy on travel expenses online, he refused to listen to me and kept rudely dismissing me. Even when I told him that I'm regularly benefiting from this pricing in a different Best Western regularly, he stayed on his position and refused to listen to me. He didn't offer me a room at the regular price. He didn't try to keep me as a customer. I left the hotel at 6PM and had to find a room at the last minute. All this manager wanted was to put me down. Well, he won. He lost a customer and so did the Best Western chain. There are enough hotels in this city for me to find a room where the staff is pleasant and welcoming. I will never use Best Western again.

    « Just ok - somewhat disappointing »

    Booked here based upon Trip Advisor reviews. Pro: Included Breakfast, easy access to Montreal via car, reasonable price, free parking and Wi-Fi Cons: Wi-Fi did not work for us on our phones in this hotel, staff/hotel did not have much information about Montreal and things to do; No towels in pool area; pool area and steps into pool very slippery and no hand rail into pool; bar and restaurant area were closed during our stay; pillow choice in room all firm, no soft pillows; towels in rooms were old- frayed edges


Getting to the hotel ...

All directions
·From: The south. Take Highway 15 North and take Exit 10, then stay on the service road. The Best Western Laval-Montreal is located on the service road on your right hand side. ·From: The north. Take Highway 15 South and take Exit 10, then take Highway 440 East to Highway 15 North. You will see the Best Western Laval-Montreal on the service road. ·From: The east. Take Highway 40 West to Highway 15 North and take Exit 10. The Best Western Laval-Montreal is located on the service road on your right hand side. ·From: The west. Take Highway 40 East to Highway 13 North and exit at Highway 440 East. Take 440 East and exit at Highway 15 North. The Best Western Laval-Montreal is located on the servi...

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