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Best Western Cartland Bridge Hotel, Lanark

4.0/5  - basé sur 312 notations.
Glasgow Road, ML119UE, Lanark, Great Britain - See map
Best Western Cartland Bridge Hotel - cartland bridge hotel grounds and hotel The Best Western Cartland Bridge Hotel is ideally located in the center of Lanark. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

A Scottish stone's throw away from the Royal Burgh of Lanark in the Clyde Valley stands Best Western Cartland Bridge Hotel. Completed in the late 1800's, the hotel is the finest example of Sir John James Burnett's Baronial style of Scottish architecture and is a Grade A listed building as a result! An hour's drive from Glasgow and Edinburgh, and set in 19 acres of woodland, this 3 star hotel is virtually unchanged (and therefore unspoilt) from its days as the most splendid of family mansions. Now, the hotel serves as an excellent venue for business meetings, conferences, weddings and social events, each catered for within a varied range of suites. Our fantastic facilities accommodate gatherings for two or 250 guests, with ample free parking to make coming and going as they please an easier proposition. From the greenery to the gorgeousness, this excellent location is hard to beat in anyone's book, but we still aim for the highest standards and raise the bar every day (as well as opening one too)! Enjoy your stay.

Best Western

Cartland Bridge Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Cocktail lounge
    Cocktail lounge
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2015
based on 313 guest reviews
NOTE ISSUED
Excellent
159
Very Good
72
Average
37
Poor
24
Terrible
21
REFER TO NOTICE
Business Business
62
Couples Couples
101
Family Family
90
Friends getaway Friends getaway
35
Solo travel Solo travel
10
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Beautiful hotel good location "

4
12/11/2018

Lovely hotel sadly let down by untrained staff. A bit like faulty towers. The room was very clean and comfortable. Excellent bathroom with a great shower and bath. There were more staff than clients but small things were funny. When asking for Milk at breakfast we were presented with a 4 pint bottle. I ordered a newspaper never came. TV control would not work. The building is superb and so peaceful. I would return

"Lacked facilities indoors"

3
29/09/2018

We just wanted a nice hotel, in its own grounds, with parking, WiFi and a pleasant area to sit . We also wanted to have a nice evening meal in the restaurant and next morning a good breakfast. The first sentence got a tick BUT not the second. The conservatory was closed and did not look to be near to completion due to building work. The restaurant room was made up for a wedding and so not available to residents that evening. Breakfast was very poor, with limited choice , not even any brown bread . So yes, we were disappointed and it fell well below our expectations. We settled for the only option on the evening of a meal in the bar / lounge area served by the barman, who was very pleasant but it was not quite a restaurant meal. There was no indication the facilities would not be available to us on our stay and on commenting next morning was met met with disinterest by the receptionist. Yes the house is nice, rooms large but the bathroom was in need of refurbishment and items like the hairdryer must date back to the last century.

"Return to comfort"

5
26/09/2018

Back to a good quality hotel with good staff good rooms and plenty of car parking . The menu for evening meal had a good choice and the breakfast was substancial. I would have liked to stay longer but it was just a fleeting visit. the room was up to the high standard as last time with the double bed that was comfortable and the shower with plenty of hot water and clean towels and shampoo a shower gel available.

"Wonderful"

5
03/09/2018

Such a lovely place, our room was large and very comfortable. The people were great also. Alison at the front desk was so wonderful and helpful, and the bartender Sean was so much fun to talk to! The hotel itself is really beautiful, but the best part are the gorgeous grounds around the hotel. I also ate at the restaurant a couple of time, the food was very good...but the portions are large and I could never finish. Overall I'd highly recommend this lovely little hotel.

"Lovely venue and B and B"

5
02/09/2018

We stayed here for a couple's renewal of vows, so had drinks after the ceremony, dinner and entertainment in the evening plus breakfast the next day. Pretty perfect actually! Great food and drink. A beautiful building, lovely friendly staff (please make a fuss of Allison and Julia, whom we would have liked to have taken home!) and look out for the ghost. A real hidden gem. Thanks everyone!

"Nice wee hotel"

4
27/08/2018

Stayed here a couple of times, once for a wedding and recently for a birthday dinner. The hotel itself clearly was once a country house, set in a lovely woodland it really is nice from the outside. Inside everything is very well kept. The rooms are clean although dated. Every member of staff I had dealings with were superb. The outstanding thing I found about the hotel was the food, absolutely outstanding. If you are looking for a quiet stay near Lanark this will fit the bill. Only downside is the amount of stairs if you are not great with them, there is no lift so be aware of that if its an issue.

"Unfriendly, dated and dirty"

1
26/08/2018

Had booked to spend the night while visiting New Lanark with my wife. I'm very surprised by the reviews so maybe our experience was a one-off but here it is and you can make up your own minds. We arrived early at 1230 (lunchtime) and asked if we could check in early. We couldn't and that's fine. However, what is not fine in my opinion is the rude response and negativity we received on asking that question on arrival. It was as if we had asked something totally ridiculous and we were not made welcome. The receptionist offered no suggestion about staying for lunch or using the beautiful grounds for a drink or a walk and made us feel unwelcome. The grounds are beautiful but the interior was dirty, old, chipped poor quality wood, an old mobile clothes rack in the entrance way. We decided to come back after a walk in New Lanark and give the hotel a second chance. New Lanark is lovely and we enjoyed our walk there. We arrived back at the hotel about 350 and the reception desk was empty. A member of staff saw us waiting but paid no notice. We rang the bell and a member of staff said he couldn't do the check in and the receptionist may have been upstairs. While he tried his best to find out what to do we noticed that the menu on the wall had hotdogs and burgers on it (not the kids menu but the main dinner menu). At this point my wife and I had serious concerns about staying..and asked if we were committed or if we could simply cancel. 3 members of staff later....and we were told we could just leave but I could not take any of the paperwork with me. The final staff member did ask why we didn't want to stay and I said the hotel is not what we expected from the website research, it's below our expectations and the welcome has been unfriendly. The receptionist then challenged my "opinion" and told me other people think it's great. I then said that's fine but that's my experience and it's my choice. In a nutshell it has beautiful grounds, unfriendly staff who seemed to be untrained in customer centric service and is very tired and dated. I would not recommend it and we decided not to stay. We went to a bar/restaurant called Station Inn nearby to search for another place and the locals we spoke to in Station Inn commented they had heard similar things about the hotel. To be fair they cancelled without charge but did not take well to feedback and got quite shirty. I think the response to this feedback has the potential to be interesting and an indicator if the management's idea of service, eitherway.

"Overnight stay "

5
04/08/2018

What a fantastic building , hidden away off the road and was very quiet for our stay. The bathrooms are a little dated but very clean. Great Breakfast and lovely friendly staff. Special mention to Michael and Jane who helped make our stay that bit more enjoyable , can't beat local knowledge. Will definitely be staying here again.

"Stunning hotel in stunning grounds"

5
04/08/2018

Absolutely beautiful country house hotel. Very grand entrance and staircase leading to what was a gorgeous room. The decor was sympathetic to the type of house - very Downton Abbey. The room was simple with sash windows and blackout blinds. Bathroom was very clean. Staff at the hotel were welcoming and friendly. This was the perfect place for peace, quiet and tranquility. The grounds were gorgeous - I can imagine how it would look for a summer wedding. Only downside was that it was quite a way from places to visit. However, driving through that part of Scotland is lovely anyway! Would definitely stay here again.

"Fabulous - definitely recommend! "

5
24/06/2018

I have no idea why anyone could leave a negative review! What a fantastic traditional country house hotel. The grounds are meticulously maintained and compliment the venue perfectly. The room was large,immaculate and comfortable. We ate in the hotel both nights ( weekend break Friday/Saturday night stay), and the food was excellent. Home made soup and proper meat in the steak pie. Generous portions and great service. The barman, Mike remembered what drinks we had ordered previously and was particularly helpful and friendly. It is clear that all the staff ( who were all local ) enjoy working there as they were without exception helpful, polite, friendly and professional. Niamh and Craig serving breakfast are a credit to the younger generation! Cartland Bridge is a jewel in the crown of best western. Would definitely recommend this hotel.

"Exceeded all my expectations"

5
19/06/2018

First time I have stayed for pleasure. All the staff were very helpful and friendly especially Michael. We were made to feel like we were the only guests staying (and I saw the other guests being treated the same) and they even had chef prepare an off menu item for me. Brilliant hotel Excellent staff Fabulous location I now just need another excuse to go to Scotland.

"Joke of a place"

2
10/06/2018

This review only applies to the bar lunch we had after popping in on the way by. Location: it's in a lovely part of the country in a lovely setting. The building: we liked its 'traditional' feel. Some of the original wooden features like window frames and surroundings are in fantastic condition. The service: awful. We waited 20 minutes to have our order taken. While we like having time to peruse the menu, this one wasn't very extensive and required only a few minutes to pick something. We then waited 28 minutes (I counted) for the food. So, 48 minutes from sitting down to starting to eat. 48 minutes. An entire half of a football match could be played in that time, including a couple of minutes' stoppage time... While we were waiting I was watching the staff out of curiosity, having worked in my younger days in some of the best hotels in the country. With one exception, they were absolute ditherers. Any slower and they'd have been in reverse gear. The food: well enough presented and quite large portions, it has to be said. Unfortunately it was garbage. Not much point in going into detail. I feel we wasted enough time in the place to waste more going on about how bad it was. If you're looking for a nice lunch there are plenty of other places along the Clyde Valley who will look after you much better.

"Very comfortable visit"

5
14/05/2018

Passing through, so decided to stop here and was not disappointed. The hotel is an old castle-type building in its own grounds, so quiet and peaceful, although my sat-nav didn't want to find it the first time. The room was cosy - a nice double bed, a small desk and a decent bathroom, with good facilities. Dinner was also good, although I think the menu has been simplified from a previous visit (or maybe Sunday evening isn't the best time to dine), but I enjoyed pate then scampi and chips. Breakfast was also very good. Decent WiFi - good since the phone signal was dismal and helpful staff. It is a pity I didn't stay longer

"Picture Post card hotel !"

5
08/05/2018

What a lovely hotel. I stay all over the UK on business and this hotel is one of the nicest I have stayed in. The hotel is set in wooded grounds and is very picturesque. The decor is traditional with lots of character. The check in and out was seamless . Internet is good and the food well prepared and of good quality. The staff were all very good and were warm and friendly. I slept very well, the bed was comfortable. I would have no hesitation booking here again.

"Below par, needs upgrading."

1
15/04/2018

We spent a night recently which we had managed to only source and book through Expedia for a function we were attending. The hotel told us hotel was full when i booked through expedia and they had major issue on why they were still selling space, although it got sorted before we arrived. We were however put up in the cottage at the main road entrance so a noisy location and a two minute walk in very badly lit road to get the main hotel. If you are staying more than one night would recommend against it. Badly in need of updating as it looks like a throwback to early 80s. Could be nice if money spent on it. Meal was just about ok as was breakfast but staff seemed a bit all over the place and disorganised. Short of table space if most people turn up for breakfast at same time and overspilled into the bar, it can akso take an hour or so to get the hot breakfast order.Staff we did speak to at reception pleasant enough. Overall probably not value for money at around the £120 mark through expedia, believe it is nearer £90 if you can book direct but still i would still feel over charged. At best a 2-3 star.

"Overnight at the Cartland"

5
09/04/2018

Hotel is in a delightful setting with a fair bit of history connected to it, all the staff were very helpful from check-in to checkout, the room was spotless and really comfortable and quiet, a good nights sleep and a very good breakfast in the morning, I would definitely stay at this hotel again

"Warm and friendly welcome"

5
28/03/2018

We visited the hotel for 5 days in mid-March in cold weather. We were given a friendly welcome and were greeted by a cosy log fire in the reception area. The room was spacious and well appointed. It was located in wooded grounds which would have been nice to explore in warmer weather. It was also well away from the road so very quiet and peaceful. But not too far from Lanark. When we were there it was very quiet and only bar meals were available, the restaurant was not in available. The breakfast was excellent and freshly cooked to order with local produce. We enjoyed our stay with come again when we are in the area.

Danielle K, Manager at Best Western Cartland Bridge Hotel, responded to this review
Thank you for your recent review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We are looking to open our restaurant again to the public and to our guests shortly and hopefully when you next visit you will be able to dine in one of your stunning rooms we have to offer. I will share your lovely comment with my whole team thank you. We look forward to welcoming you back If I can be of assistance in the future, please don't hesitate to contact me at 01555 664426. Sincerely, Danielle Kerr Best Western Cartland Bridge Hotel

"Beautiful buildings with a few shortcomings"

3
19/03/2018

Stayed for one night on family business. The hotel is set in beautiful grounds and a peaceful situation.It seems to be perfect example of what Best Western s so good at- buying up old properties then spending the minimum of cash on 'improvements', to end up with a piece of faded gentrified usually country living. Staff we met were all perfectly pleasant and helpful. We had a drink in the bar however and were shocked by the lack of housekeeping- the shelves and surfaces around the bar were covered in dust thick enough we could write in it. It doesnt take much to push a damp cloth around but it left us feeling distinctly 'off'. Our room was comfortable enough but the large bathroom was freezing cold, cold enough to put us off having showers. The bed was comfortable, cosy and there were plenty of pillows. Breakfast however was a shambles. It was off season so the dining room wasnt too busy. From ordering our cooked breakfasts it took an hour to arrive and we all received the wrong order. I had to ask 3 times for toast then butter. While we were still waiting ( about 45 mins after ordering), a waiter came us an asked us " And is there anything else we can get for you this morning?" To which I replied " Yes please, our breakfasts". They arrived shortly after that and had obviously been sitting around under a hot plate for a while as it was all congealed on the plate. I think they may have just forgotten to bring it out to us. Sorry, not impressed. Perhaps we were just unlucky.

DanielleKerr1, Manager at Best Western Cartland Bridge Hotel, responded to this review
Thank you for your recent review of the Cartland Bridge Hotel. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am very sorry you felt breakfast was a disappointment but I can assure you all meals including breakfast are freshly cooked to order. We are currently undergoing a refurbishment programme however all the rooms are exceptionally clean and decorated in keeping with a country house hotel I am sorry this is not to your taste. If I can provide any assistance, please don't hesitate to contact me directly at 01555 664426. Yours sincerely,

"Wonderful wedding venue!"

5
11/02/2018

We had our daughters wedding reception last weekend at this lovely hotel. It was a wonderful day. The staff were fantastic, from the delicious canapés served on arrival to the excellent meal and the room was decorated beautifully! The buffet was served during the evening and rolls wee hot and tasty. Danielle and her team made sure each of our guests were welcomed and were particularly helpful with less mobile guests getting around. The big fireplace is a spectacular sight with plenty space for everyone. Many guests commented on gorgeous surroundings and we even managed a few photos outside despite the weather. Lots of guests stayed over and rooms were spotless, warm and welcoming. The breakfast was great with plenty choice of hot options to suit all. Thanks so much for all your help making our day fantastic!

DanielleKerr1, Manager at Best Western Cartland Bridge Hotel, responded to this review
Dear Mrs Mitchell, Thank you for your recent review of the Cartland Bridge Hotel. On behalf of our entire team, I would like to thank you for your kind words. It was a pleasure on behalf of myself and the team to welcome you all and help make great memories for all of you. I'm glad we exceeded your expectations. Your satisfaction is important to us and it has been a pleasure to be a part of both Coral & Andrew's special day. It's lovely to hear that on this occassion everything was perfect. I am blessed with a wonderful team who are all friendly, cheerful and helpful and I will share your very kind comments with all of them. Best wishes to both Coral and Andrew's wonderful journey, as they build their new lives together. Kindest Regards Danielle Kerr

"Bad customer service"

1
31/01/2018

Went for a bite to eat on Monday night went in after 7 had our main meal. Was going to have a sweet asked the waitress for menu it was just after nine to be told chef was away home. The hotel is local to us and we thought we would give it a try as the management supposed to have changed. We won't be back.

"Hogmanay at Cartland Bridge"

5
03/01/2018

Returned to Cartland Bridge again for the Hogmanay evening. Fantastic. Staff really worked their "sock's off" to make it a great night for everyone attending. Meal was excellent, and each course served whilst very hot. Entertainment on the night was simply great. We have returned year on year for some time now, and will continue to do so while the hotel and staff delivers on the service, food quality, and entertainment provided to date. Well done the hotel and staff. Very much appreciated.

"Lunch Today"

5
03/01/2018

As a native of Lanark l know the Cartlad bridge hotel very well. I've seen it through the years at it's very worst and know this because l worked in it at the time as a teenager. I've seen it at it's very best over the last few years including a very large family reunion that took place there in August 2017 with family from Canada. My husband and l had lunch in there as a spur of moment decision today and we're thrilled we did. The waiting staff were excellent, the lady on reception was pleasant and courteous. The star of the show was the head chef who came up to the bar to check if we were happy with our meal and to pass the time of day. Having traveled all over the world in my 46 years this is only the 2nd time a head chef has wandered through to have a chat. The meal was beautiful, cannot fault it, good wholesome food excellently cooked and hot! The chef himself stood and spoke to us for around 10 minutes, he was pleasant, funny and credit to the hotel. The Cartland Bridge would do well to keep him!

"Christmas day dinner"

2
03/01/2018

The food was lovely on Christmas day but that's all that can be said as service was shocking no management or supervisors to be seen. Dirty plates left on our table throughout the duration of our 4 course meal. Well I should say 3 courses as we never received our intermediate course which I believe was sorbet. I have emailed the company on hope of some response. Ruined a special day with family that a family member had paid £400 for us all. Let's hope his wedding there this year runs better than Christmas day!

"Christmas Dinner"

1
02/01/2018

Took my family for Xmas dinner at £55.00 per head and we arrived at 3pm and the waiter Took our drinks order which he was a nervous wreck ! Then a waitress took our starters which most off was soup of the day then nightmare it came freezing cold I pointed this out and not even apology ! We finished our starters then Waited a further 28 mins to get starters plates removed ! The turkey was tough the potatoes were brick hard the gravey was poor! Then it came to the deserts my youngest aged 8 Asked if he could have treacle pudding and pouring cream oops sorry no pouring cream we have ran out joke! I asked for a coffee please Then oops I've just poured extra coffee on your leg without a Sorry I got off my seat then Duty manager Becky said sorry we are under staffed and I'll talk too you later the guy at the bar was so bored he hung over the bar ! Please stay clear as the emails I've received are a joke and don't waste your money on this circus ! All run by clowns !!!

"Christmas Day Dinner"

5
25/12/2017

Had a great family Christmas meal here today, everyone friendly and welcoming, cannot thank Martin enough he went out of his way, on an extremely busy day to make sure our autistic son had the best time, nothing was too much trouble, will definately be back.

"Respite"

5
17/12/2017

Booked a late overnight stay, friendly greeting on arrival, enjoyed both evening meal & breakfast. Lovely room, very spacious, clean and comfortable. Boiler problem dealt with in a friendly professional manner -7 degrees . Appreciated feedback from Scott, the new manager and wish him well in this venture

"Xmas party night! "

5
16/12/2017

What a diamond. We are here at the party night and Danielle and Harry made our night so special, best in the last 3 years that we've been coming here. There is no limit to what Danielle would do for you she would even bend over backwards to get anything done for you! This has been the best Xmas party experience I have every had at cartland give the girl and boy a gold medal!!!

"Excellent Hotel"

4
07/12/2017

This really is a gem. I did however expect to be greeted by the hunch backed butler from the east wing! Unfortunately, the time of year has precluded me viewing this hotel in daylight, but have already booked for another week. The architecture and décor are spectacular, with a sweeping staircase that you expect the lady of the manor to descend in a full ball gown at any second. Oil paintings of previous owners and family adorn the walls and lots of beautifully crafted models of ships in glass cases. Superb wood panelling everywhere. Blazing log fires make the establishment even more welcoming than the friendly staff. Do not bother to visit if you enjoy modern hotels, this one is a gem for those who enjoy old fashioned comforts. Food is very good and plentiful and even the bar prices are not extortionate. One small warning however, no lift (it would ruin the place anyway) but second floor rooms require the personal provision of climbing boots, a rope and preferably a flag!! Forty seven steps! I will suffer however and this is definitely on my list of favourite Best Western Hotels countrywide. Bedroom was superbly equipped and spotlessly clean.

Scott F, General Manager at Best Western Cartland Bridge Hotel, responded to this review
Thank you for your review of Cartland Bridge Hotel and I am delighted that the team really made your experience of the Hotel a special one. I will of course share your feedback with the team, who will be thrilled to know you had such a great time. This Hotel offers something very special making us unique to anyplace in this area. We do hope we can welcome you back to the Hotel and beautiful grounds again soon.

"Ms"

5
03/12/2017

My partner and I just sampled a great meal. We just popped in on the off chance of something to eat. What an excellent decision it was. Staff very welcoming and attentive. A very comforting and relaxing place to each. My partner made a comment- just in passing - about a real fire and the next minute there was a great roaring fire was executed. As for the food.....well, outstandingly delicious. Loved every mouthful. All this on our doorstep too. Will definitely be back soon. Highly recommended. Cannot wait for Christmas Day meal ??

Scott F, General Manager at Best Western Cartland Bridge Hotel, responded to this review
Thank you for your review of Cartland Bridge Hotel and I am thrilled you had a top class experience. As General Manager it is my intention to create the very best level of service. I will share your fantastic comments with the team and we look forward to welcoming you back again soon.

"Great place to stay"

5
02/12/2017

This would be my favourite hotel after nearly 20 years travelling around the UK on business. Food is great, rooms are great. I go out of my way to stay here if I am in Scotland. The bar had run out of Guinness but I suppose you can't have it all ??. Looking forward to my next trip to Scotland.

Scott F, General Manager at Best Western Cartland Bridge Hotel, responded to this review
Thank you for your lovely review of Cartland Bridge Hotel and I am thrilled you rate the Hotel as the best, by far. I will share your comments with the team I am sure they will be delighted. We do hope we can welcome you back to the Hotel again soon.

"Fantastic family lunch!"

5
26/11/2017

Under new management. Manager Scott and his staff are a credit to the Hotel. Very friendly, helpful and polite. The Hotel is much more welcoming with a relaxing, warm atmosphere. The food was first class with very good portion sizes, offering excellent value for money. I would highly recommend it and will definitely be back soon.

Scott F, General Manager at Best Western Cartland Bridge Hotel, responded to this review
Thank you for sharing your impressions of Cartland Bridge Hotel. I am delighted you describe the experience as friendly, helpful and polite as this is exactly the level our team aspire to day on day. We do hope we will have the opportunity to welcome you back to Cartland Bridge South Lanarkshire again soon.

"Brilliant, no-nonsense hotel"

5
23/11/2017

This hotel exceeded our expectations. It was nice to stay in a hotel that did not purport to be anymore than it is - a very nice country house hotel. Unusually for a hotel everything worked - the room was most pleasant and comfortable, the staff helpful and obliging, the public rooms nice and generally a warm welcome. We found it an excellent base from which to visit the New Lanark World Heritage site.

Scott F, General Manager at Best Western Cartland Bridge Hotel, responded to this review
I am so glad that Cartland Bridge Hotel has exceeded you expectations and it gives me great pleasure to know the Hotel has offered everything and more to ensure your stay was pleasant and comfortable. I will certainly be passing over your comments to our highly devoted team which make this Hotel the very best place to visit in South Lanarkshire.

"Disappointing"

3
20/11/2017

Booked for Sunday lunch. Arrived and their was a private party on, and no other diners for lunch. Sat by lovely fire and christmas tree with pre drinks. Barman did not know and did not have Campari. OK its maybe not the most known aperitif. Partner order Tomato Juice with Worcestershire Sauce, which came strangely separate in a tiny black dish ! And no ice or lemon. Menu was all Al La Carte which is fine for Dinner, but not really suitable for lunch on a Sunday. Also too expensive. Left sat for ages with Menus, and eventually realised no one was interested in serving us, and also no restaurant to sit in, just the bar to eat in. As just the two of us their was no atmosphere whatsoever. We paid, and left hungry and dissapointed. Such a beautiful looking Hotel too.

Scott F, General Manager at Best Western Cartland Bridge Hotel, responded to this review
My sincere apologies for you request of pre dinner drinks not being fulfilled. The Hotel is currently under new management with quite a few changes underway. It is my intention as General Manager to focus completely on the areas you mention and can only hope you get the chance to re visit to this wonderful Hotel situated in the gorgeous grounds of Cartland Bridge. I feel disappointed to learn that you had these experiences and every department will be notified within the Hotel. I am confident that we will continue to offer the quality of service to the highest standard which this Hotel has been known for over the years.

"Nice hotel"

4
19/11/2017

Very comfortable room and lived up to Grade I listed building. Very pleasant welcome and helpful staff. Disappointed in that we were not told that the restaurant was not in use at this time of the year and we ate a very pleasant evening meal in the bar.

Scott F, General Manager at Best Western Cartland Bridge Hotel, responded to this review
Thank you for sharing your review of Cartland Bridge Hotel and I am delighted you had such a perfect stay. Naturally I am disappointed that you were not informed about the restaurant, I will share your comments with all the team and we look forward to welcoming you back again soon to this amazing Hotel in South Lanarkshire.

"Could be a nice hotel"

3
12/11/2017

Nice building with traditional interior and friendly staff. The rooms are dated which I can forgive if they are clean. However house keeping clearly only clean around furniture. My alarm clock was flashing and broken and my only way of switching it off was to pull out the bedside table and un plug from the socket. Clearly that hadn't been done for many a long time and it was thick with dust. I also draped my towel over the bathroom radiator and that was retrieved with dust the reason for which became clear when you saw behind the radiator. These things could be easily put right.

Scott F, General Manager at Best Western Cartland Bridge Hotel, responded to this review
I am sorry to hear you have had these experiences and will be speaking with the relevant departments involved with rectifying these issues and would welcome you back to this beautiful Hotel set in the gorgeous private grounds of Cartland South Lanarkshire.

"Still a great hotel"

5
12/11/2017

Stayed here when back home for a funeral. We were given a fabulous room and staff were all very friendly and welcoming. We were too tired to go out for dinner so ordered room service. Food came quickly and was freshly cooked and hot and beautifully presented with everything we needed. Breakfast is served in the hotel's beautiful Portrait Room and cooked to order. Their “big breakfast “ is indeed a feast but was thoroughly enjoyed by my husband. I had smoked salmon with mushrooms and scrambled eggs on a bagel and it was yummy!

Scott F, General Manager at Best Western Cartland Bridge Hotel, responded to this review
It's always a pleasure for the Hotel to receive good feedback from guests and It's my intention as General Manager to continue this 1st class service that Cartland Bridge Hotel offers to make every guest experience the very best to remember.

"Comfortable Hotel"

3
08/10/2017

We stayed over a week-end in a large family group and had a pretty good time in this comfortable old hotel which has benefited from investment in furnishings and fittings which make our stay very enjoyable. The hotel is warm and easy on the eye throughout. There are a couple of cosy bars and all of our party were happy with the bedrooms apart from one couple who felt theirs was a little on the small side. Our dinner was served in a private dining room which was set out very nicely and was really great for our family get together. The only downside was that we were a little distance from the kitchen and it wasn't easy for the serving staff to deliver each course simultaneously to each of our party meaning that there was a bit of awkwardness with different people waiting several minutes before their meal arrived. The hotel might want to think about having a heated serving trolley to deliver the food and then serve it more quickly. Warming the plates might also help. The meals themselves were generously proportioned and perfectly satisfactory. Breakfast was about par for the course though we felt the dining room was a bit short-staffed and it would have been nicer if the management had thought to give us a single larger table for our group rather than spread across three different tables. Being slightly short-staffed meant that plates weren't cleared promptly and our tables got a bit cluttered. Again this is perhaps something for management rather than the staff who were pleasant and helpful throughout.

"Lovely site, interesting place - but not matched by experience"

3
05/10/2017

My room was hot. I mean, really hot. The window didn't open: the staff tried, but apparently didn't know how to open it. They gave me a fan, which blew the air around and made sleeping there sort-of manageable. This obviously coloured all my stay. Also, the dinner menu is not inspirational, and I ate elsewhere on my second night there. The staff people to whom I spoke were polite and nice - but that didn't make up for the rest of the experience. Non of this was their fault. I'm unlikely to stay there again.

"A lovely hotel with character"

5
27/09/2017

We only stayed here one night but would love to return. Our room was beautifully appointed and spotlessly clean. We enjoyed an excellent meal in the bar and a good breakfast. The service was good, especially in the bar and reception.

"Great Hotel and Staff"

5
27/09/2017

This was our second time of staying at Cartland Bridge Hotel this year, Again the staff were wonderful, beautifully clean rooms, The hotel is stunning, I have an allergy and the staff were great at sorting my food. Breakfast was excellent, and I was delighted that food was served on hot plates which a lot of hotels and B&Bs forget. Cartland Bridge was an excellent base for us visiting the Falkirk Wheel, and the Kelpies,

"Super hotel and staff"

5
15/09/2017

Arrived on off chance that they may have a room available for the night, and they had and we looked at this marvellously big spacious room with a huge bed which was extremely comfortable and lovely bay windows which looked onto garden/carpark, it was very luxurious and not over priced. It was a stately home and oozed class! We had our evening meal in the hotel which was fantastic, as was the big breakfast, the food was perfectly cooked, presented and tasted delicious. The staff were extremely welcoming and friendly especially the receptionist who could not have been nicer and answered any questions we had with knowledge. We thoroughly enjoyed our one night stay and would recommend this hotel to friends and family who were looking for somewhere within easy reach of Glasgow/Edinburgh but did not want the hassle of the city. 1st class! Would definately stay again if in the area.

Ashley M, Manager at Best Western Cartland Bridge Hotel, responded to this review
Thank you for your recent review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I will share your lovely comment with my whole team thank you. We look forward to welcoming you back If I can be of assistance in the future, please don't hesitate to contact me at 01555 664426. Sincerely, Ashley McGuinness Manager Best Western Cartland Bridge Hotel

"Lovely hotel"

5
07/09/2017

Beautiful building in lovely garden. Room was so good with big comfy bed. Like staying in a stately home. Did not have dinner there but breakfast was fantastic all freshly cooked. Staff friendly and helpful. Only gripe was someone started cutting grass very early but it was a Monday morning. Very good value

Ashley M, Manager at Best Western Cartland Bridge Hotel, responded to this review
Thank you for your recent review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I will pass on your lovely comment to my whole team including the Gardner, sorry about the early wake up. If I can be of assistance in the future, please don't hesitate to contact me at 01555 664426. Sincerely, Ashley McGuinness Manager Best Western Cartland Bridge Hotel

"Stunning setting "

4
05/09/2017

Well, the first impression of this hotel is rather special, turning off the main road onto the drive under the cover of the rich mixture of evergreen and deciduous trees the hotel appears and looks fantastic. The hotel is kept I assume intentionally with an aged feel, the decor is quite grand but old. The rooms are also old in the decor but have always been clean with comfortable beds and plenty of space. The restaurant has a limited menu but the food quality is good, I would probably say it is a little pricey. The staff have always been great and the breakfast is fantastic. If you can get this hotel at a good price it's a nice little base to explore Lanark and the surrounding area.

Ashley M, Manager at Best Western Cartland Bridge Hotel, responded to this review
Thank you for your recent review Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I will share your lovely comment with my whole team thank you. If I can be of assistance in the future, please don't hesitate to contact me at 01555 664426. Sincerely, Ashley McGuinness Manager Best Western Cartland Bridge Hotel

"Horrendus!!!!"

1
05/09/2017

Very old and dated hotel, we requested a bed change as ours was broken, then we requested another duvet as we need to lie on the given one due to hard bed, this was thrown at us when then the attendant entered my room without knocking. The room was dirty and the bathroom was not the cleanest. We were moved to another room the following morning which was slightly better but still required cleaning! Breakfast was the worst we have ever eaten. It had clearly sat underneath the pass for a good 30mins, as the beans were dried to the plate, the egg, sausage and bacon were dried out and you could play Frisbee with the potato bread. Again this was questioned and we were met with the rudest duty manager who informed us it was freshly cooked! Everything is freshly cooked at some point! We didn't attend breakfast the following morning! We also spoke to several guests at the hotel who were equally disappointed in the hotel and had requested room changes. Completely ruined the wedding we were there to attend as we had no sleep the night before. We spoke with the hotel manager Ashley who agreed to refund the breakfasts (which we received) and to refund the first nights stay. To date we are still awaiting the refund! She is now no longer accepting our calls and we have just called again and spoke with the duty manager who put the phone down on my partner when we asked who Ashley's manager is! Would never stay here again and would never recommend anyone stay here.

Ashley M, Manager at Best Western Cartland Bridge Hotel, responded to this review
Dear Faye, Thank you for your recent review of the Cartland Bridge Hotel. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I can confirm you have been refunded the first night stay as well as breakfast. I am very sorry you felt breakfast was a disappointment but I can assure you all meals including breakfast as freshly cooked to order. I can confirm I spoke to you both in the morning once we had changed your room. I offered to move you to the hotel where you were attending the wedding the next day however you confirmed you were happy with your room and did not want to move hotels. I take great pride in my whole team and can confirm they act professional at all times. If I can provide any assistance, please don't hesitate to contact me directly at 01555 664426. Yours sincerely, Ashley McGuinness Manager Best Western Cartland Bridge Hotel

"Extremely disappointed "

1
28/08/2017

We had booked the honeymoon suite the night of our wedding and we felt like we had stepped into a 60s shrine. The breakfast was the worst meal we have ever had the toast was so hard we thought it was part of the building and myself and husband have felt unwell since having this. Very disappointed with the stay we had, out dated room and decor. The guestbook is full of misleading information for example getting food during the night and bathrobes which states is part of their service which definitely isn't. Staff who delivered breakfast were very miserable we would have better interaction in a morgue. The only good thing I can say about our stay is getting to meet the night porter, he was very friendly and welcoming. I would say he is a credit to your business and maybe some other members of staff should take note of how he interacts with customers.

Ashley M, Manager at Best Western Cartland Bridge Hotel, responded to this review
Thank you for your recent review of the Cartland Bridge Hotel. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am very sorry you felt breakfast was a disappointment but I can assure you all meals including breakfast as freshly cooked to order. We are currently undergoing a refurbishment programme however all the rooms are exceptionally clean and decorated in keeping with a country house hotel I am sorry this is not to your taste. If I can provide any assistance, please don't hesitate to contact me directly at 01555 664426. Yours sincerely, Ashley McGuinness Manager Best Western Cartland Bridge Hotel

"Looks like last visit"

2
27/08/2017

Visited after returning from holiday with family , after making a complaint to the manager re our previous visit about food on menus not being available on a Sunday afternoon we thought we would try again and am very disappointed to say that yet again items not available. My son in law And myself ordered mozzarella sticks to start and lasagne and none were available. Sorry to say we won't be considering another visit in the near future.

Ashley M, Manager at Best Western Cartland Bridge Hotel, responded to this review
Thank you for you recent review. I am sorry you were disappointed in your recent visit. I wasn't not aware of your complaint. Please contact me on 01555 664426 if you would like to discuss further. Regards Ashley McGuinness

"Probably about right for the cost"

3
21/08/2017

Stayed one weeknight on business recently. The room was a good size and felt slightly dated, although in keeping with it being an old country house. It was on the 2nd floor and at the back and there were no noise issues. The room was clean with the usual facilities. Dinner in the bar/restaurant was quite tasty. The atmosphere was very quiet, there was a TV on but the volume turned practically off. It could do with some music or the TV turned up, something to make it feel slightly more lively. The cooked breakfast the next morning was very nice.

"Great value for money in historic hotel"

5
21/07/2017

Had fantastic tower room which was lovely. Very friendly and helpful staff and good selection of options for breakfast. Lots of history to the hotel so ideal for those looking for a leisure break. Was only staying for one night, but sorry not to have longer to explore the hotel and grounds.

"Lunch "

5
18/07/2017

My friend and I had lunch at this beautiful hotel all I can say is we will be back Debbie the young lady who served us was a very nice and very polite with a lovely smile she was lovely. We were also impressed with Danielle the receptionist we asked her about the history of the hotel very helpful Beautiful hotel lovely staff and the food was amazing it was a lovely lunch thanks to all who made our day at cartlandbridge hotel

"Clean and well presented, in need of modernisation "

3
11/07/2017

Stayed for a couple of nights in July 2017. Stayed on the top floor and it was a struggle carrying a heavy case all the way up. The hotel is clean and tidy but also outdated. My room 212 was very small and the looked very old. The wifi was good enough to stream and watch live tv. The restaurant food is good value for money, and the breakfast is made to order and well presented. Would stay again, the hotel does need to be made more modern though.

"Lovely hotel"

5
06/07/2017

Nice hotel in a quiet setting. Polite and helpful staff ensure a pleasant stay. Superb full breakfast sets you up for the day. A short distance from Glasgow or Edinburgh by car with Lanark town just further up the road.

"Beautiful Victorian-style Country House Hotel"

3
03/07/2017

Set in its own grounds, at the end of its own drive and well away from the sound of traffic on the nearby main road. Old fashioned, Victorian decor, needing a wee bit of TLC here and there, but nothing to detract from it . . . if anything, it added to it. Our room was clean, neat, tidy and quite spacious, with lovely views over a wee gorge to the open fields beyond. No air-conditioning but both windows could be opened as needed, but N.B. NO safety devices to prevent accidental falling-out. Bathroom modern, shower over the bath. Only regret . . . no lift, so luggage had to be carried up a large, imposing staircase. Help is available. Plenty of safe parking (free) within the grounds. Restaurant menu not too extensive but did feature some local produce. Breakfast menu pretty standard but plenty of it if you're hungry. Friendly and helpful staff throughout, especially on Reception, but staff in the kitchen and waiting on table do need a bit more training in efficiency, i.e. speed things up!! Finally, the hotel's location is ideal as a base for touring the area.

"Awful"

1
07/06/2017

As others have mentioned the exterior and drive up to the hotel is fabulous but that is where it ends. I stayed here from the 2nd to the 4th of June, the rooms were spacious and adequate for what we needed, However my daughters were attending a dance competition being held in the hotel and went down for breakfast on the first morning of our stay. It was a self service buffett however toast and eggs had to be ordered. We went to get cereal for the girls and there was no bowls, there was also no milk left, I went to grab a coffee and there was no cups, or coffee left, there was no juice glasses. The duty manager was the only person on serving, my friends were waiting 40 mins on their egg order and toast. Eventually when we saw the duty manager we asked for our order of eggs and toast and mentioned there was no cereal bowls, coffee, milk, cups, juice glasses ect. As he was on his own trying to serve three tables this was unacceptable. I went to reception nobody there. Came back got our eggs and they were stone cold. Then i saw a bucket left beside my table with left over slops in it. We got up and left and complained to another manager as the duty manager was clearly overwhelmed with the amount of complaints. There were not terribly bothered but took off the price of the breakfast from our bill. We had no time to feed our children before they danced that mornng! I ordered lasagne from the dinner menu later that day, lets just say it was basically layers of pasta and sauce and no meat. On Saturday night I was woken by a very loud noise which sounded like pipes or heating or something, I left it for about half an hour as I thought it would eventually stop then my daughters woke so I called reception. The porter came up and agreed it was very loud and said he would have a look, he came back up saying he couldnt find out what the problem was and was very sorry and he would explain to the reception the following day and I would be reimbursed for the inconvenience. The noise was gone about 30 mins later as he found out it was the hot water pipes. The following morning on checkout I explained that we were up for 2 hours during the night and I didn't as much as get a sorry. Its a real pity that the reception staff let this hotel down. we travelled as part of a group of 15 and it was a disaster. This hotel has the potential to be a great hotel but the food and staff really let it down.

, Manager at Best Western Cartland Bridge Hotel, responded to this review
Thank you for taking the time to tell us about your experience at the Cartland Bridge hotel. I am very sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Kind Regards

"wonderfull location"

5
06/06/2017

What a surprise when we drove into Cartland Bridge Hotel, beautiful building. room was very clean, and fresh, lovely views, staff we very attentive . We had a meal in the evening which was very good. a trip to New Lanark and a walk along the Clyde to the water fall was great.

, Manager at Best Western Cartland Bridge Hotel, responded to this review
Thanks for posting your recent very kind review. It was lovely to hear you enjoyed your stay so much, please return soon. Kind Regards

"Great location "

4
24/05/2017

If you are looking for a great location with character as a base for exploring the Clyde Valley and surrounding area then this is for you. Rooms are spacious and comfortable, staff friendly and courteous, and the breakfast excellent (cooked to order). Clyde Valley, Glasgow and Edinburgh all within easy reach.

, Manager at Best Western Cartland Bridge Hotel, responded to this review
Thanks for posting your recent very kind review. It was lovely to hear you enjoyed your stay so much, please return soon. Kind Regards

"A quiet retreat"

4
08/05/2017

Beautiful hotel set in fantastic tranquil grounds. Room and bed was comfortable. Hotel has 18 rooms and was quiet whilst I stayed but, that added a kind of charm to my stay. Staff were attentive and knew the history of the building and previous owners. Lovely town and walks all nearby. Great stay, would call again.

, Manager at Best Western Cartland Bridge Hotel, responded to this review
Thanks for posting your recent very kind review. It was lovely to hear you enjoyed your stay so much, please return soon. Kind Regards

"Wedding"

5
30/04/2017

Spent a night at the hotel for a wedding. The room was clean and had everything that u could need. All of the staff from check in to check out were fantastic. Food was also lovely. Also a great location.

, Manager at Best Western Cartland Bridge Hotel, responded to this review
Thanks for posting your recent very kind review. It was lovely to hear you enjoyed your stay so much, please return soon. Kind Regards

"Mr"

1
03/04/2017

If you are wanting a hot shower or shave forget it !!!! I think that I was possibly 1 out of ten people staying and I am put into a room with no hot water the food was okay and staff were attentive room was a bit small

"Lovely "

5
02/04/2017

Lovely hotel, great comforting food and very welcoming Staff. Fiona from reception and Kirsty from the restaurant made us feel welcome and at ease. Our was massive and absolutely spotless. Even though some might say the place is a bit dated, it well looked after and very comfortable. We will definitely be back l. Thanks a million

"Tired needs a refurb"

3
01/04/2017

Attractive building but run down inside. Poor quality bed and bedding and an odour coming from the bathroom on both occasions I've stayed. Thankfully my trip was just business, I would be very disappointed if it had been for leisure. I didn't eat here so unable to comment on the food. Such a shame this hotel isn't done up it could be fabulous given some investment!

"short stay"

4
20/03/2017

had not visited hotel for many years. although is a bit tired and in need of a bit of modernizing. the rooms are spacious and clean. staff are very helpful and courteous. breakfast was very good and a good choices on offer. overall reasonable value.

, Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Good Afternoon, Thank you for your kind review. Kind Regards

"Nice hotel for a wedding reception, plenty of atmosphere."

4
06/03/2017

We have just spent an enjoyable few days at the Cartland Bridge Hotel celebrating our Golden Wedding Anniversary as we held our original reception at this hotel. We were not disappointed and found Jackie and her team most helpful and they went out of their way to make sure our stay was a success such as giving us an attractive plant. We had a lovely spacious bedroom with a pleasant view although the en suite was small and disappointing. The dining room could have been warmer which would have resulted in our breakfast experience being more comfortable. This was our only complaint and we should like to thank everybody concerned for their kindness and interest. We shall be back. Alistair and Joyce Simpson.

, Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Good Afternoon, Thanks for posting your recent very kind review. It was lovely to hear you enjoyed your visit, I will pass on your kind comments to the staff. and of course JAckie. I am very sorry you found the room cold unfortunately we were having a small problem with the boiler that day. I am delighted to say that is now fixed and we look forward to welcoming you back again. Kind Regards

"Nuneaton mitch"

4
15/11/2016

Spent the weekend in Lanark on a family occasion.stayed at cartland bridge hotel found it to be very welcoming the staff are so friendly and exellent at there jobs especially jamie the barman.I will advise to visit in the summer as november in scotland in a castle aint to warm but the log fire and 17 year old whisky helped .its very quiet and relaxing views a little blocked by trees but a 5 min drive or stroll will have you in lanark a must do a great and friendly place have a pint or two in the Clydesdale good food at a nice price oh and if you like ghosts then cartland bridge is for you .

, Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thanks for posting your recent very kind review. It was lovely to hear you enjoyed your stay so much, please return soon. Kind regards

"Old World Feel"

5
06/11/2016

The hotel reminds me of a stately home and the interior is old style country house appeal. The bedroom was very comfortable with a good shower and the bed was comfortable. the food for evening meal was well cooked and enjoyable and the cheese board was substantial. Breakfast was cooked to order and was good. All in all a quiet hotel with good comfort and helpful staff and that included the night porter.

, Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thanks for posting your recent very kind review. It was lovely to hear you enjoyed your stay so much, I will pass on your fantastic comments to the whole team. Please return soon. Kind Regards Ashley McGuinness Operations Manager

"Business stopover"

3
29/10/2016

Convenient location for both Glasgow and Livingston/Edinburgh, magnificent hotel set in some beautiful grounds. I dined in the bar area which was quite good compared to some hotels. The menu wasn't that extensive however it was reasonably priced the meal I had offered good value for money. Drinks again were reasonably priced Breakfast was very good in real pleasant surroundings. Only real downside, It might have just been a one off but it did seem like they were understaffed, although all the staff were pleasant and helpful you got the impression they were overstretched.

, Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thanks for posting your recent very kind review. It was lovely to hear you enjoyed your stay so much, please return soon. Kind Regards

"A lovely old country house style hotel nestled in deep woodland in the upper reaches of the Clyde Valleyj"

4
25/10/2016

Th eapproach is off a long (single-track?) road from the main one from Carluke to Lanark, and meanders through deep and extremely picturesque woodland. At the end of it, in front of you lies a large and imposing building straight out of a John Buchan novel... a genuine old country house hotel. It is a favourite destination for weddings and the annexed additions to the rear and sides reflect this. The main building is all high ceilings and wide oak staircases, and tall cveilings and deep cornices and heavy oak doors. There are a couple of areas to dine, and I take my 84-year-old mother there on a regular basis. Ba/waiting staff were attentive, the simple food - I always go for fish and chips when up in Scotland - was tasty and reasonably price... and the bar well-stocked but I was driving so :-). I should imagimne an evening meal in the grander surroundings would up the ante. One of the best places to go for Sunday lunch if you're in the locale. And then explore the various places of interest along this upper part of the Clyde Valley - the the World Heritage Site of New Lanark, a model industrial community founded in the 18th century. Also worth stopping at is the magnificently restored former hunting lodge of Chatelherault, near Hamilton, and the David Livingstone Centre at Blantyre. There are also the very scenic Falls of Clyde. Enjoy the day. And pray hard for good weather. It makes Scotland's scenery unbeatable.

, Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thanks for posting your recent very kind review. It was lovely to hear you enjoyed your stay so much, please return soon. Kind regards

"nice hotel"

4
11/10/2016

Nice hotel lovely settings but few issues with not being able to eat at the lounge . sink wouldn't empty when filled also water wasn't very hot . I tried to order a sandwich at the lounge bar and was told they couldn't make one. The hotel was extremely beautiful and the gardens were amazing .

, Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thanks for posting your recent very kind review. It was lovely to hear you enjoyed your stay so much, please return soon. Kind Regards

"Two Flights to far"

4
10/10/2016

This is a fine hotel, very welcoming and pleasant staff and good food. the problem we had was one of to many flights of stairs we where in room 215 top of the building the room its self was fine. My wife has a mobility problem albeit slight but 5 flights to the room took its toll plus 2 more to the breakfast room. I have place this comment to make folks aware If they have a mobility problem.

, Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thanks for posting your recent very kind review. It was lovely to hear you enjoyed your stay so much. After a few recent changes we have relocated the breakfast room which is now on the same floor as the bar area. I hope you will visit again soon. Kind Regards

"A good [place for a break"

5
26/09/2016

Our stay at Cartland Bridge Hotel Lanark, was excellent the Hotel provided first class accommodation, food and service nothing was to much bother for the staff, hand for touring the Clyde Valley, and a visits to New Lanark World Heritage Centre, Hopefully we will return if looking for a hotel and we are in the area

"A good and fair priced Best Western with good food"

4
23/09/2016

Date of this stay 13th September 2016 (which is my first stay here) Room 211 My ongoing experience of the hotel is as follows: 1) Arrival was straightforward using the Sat Nav instructions from the hotel 2) There is a large free car park that surrounds the hotel at the front 3) On arrival at the hotel the check in staff were pleasant and friendly 4) I received access to the free WIFI throughout my stay 5) All area's including the bedrooms were always well kept, tidy and clean. 6) My room No 211 was clean and well maintained 7) The hotel is of the typical twee and older style country house hotel that you expect from the mainstream brand. From its quaint and exquisite glass chandeliers, to its wooden panel rooms and period furniture. 8) I enjoyed my evening meal (see pictures), the chef is excellent, my 9) Fish course was excellent, as was the freshly cooked to order omelette the next morning. 10) Breakfast was a traditional English breakfast cooked to your order 11) Check out, was straight forward and hassle free In summary the hotel scores 8.5/10 for a good Best Western branded hotel .

, Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thanks for posting your recent very kind review. It was lovely to hear you enjoyed your stay so much, please return soon. Kind Regards

"Beautiful old house"

4
24/08/2016

This hotel has a spectacular entrance hall and a wonderful panelled staircase, which fortunately not spoilt by unsightly fire doors. The rooms are spacious and comfortable with good quality fittings and well insulated to ensure a undisturbed nights sleep. The staff are helpful and friendly. Recomended

GaryPConlan, General Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thanks for posting your recent very kind review. It was lovely to hear you enjoyed your stay so much, please return soon. Kind regards

"Fabulous "

5
23/08/2016

I was the photographer at a wedding here last week and I was very impressed both by the beautiful surroundings (although the rain scuppered our chance of getting the happy couple outside for photos) and the excellent staff, it was a really busy day with lots of people to deal with but the staff were amazing and very professional. Being a photographer and all round nosey Parker I had a good look around and it was spotlessly clean with lovely wee nooks and crannies, I'll definitely try and get back for a stay with the family.

GaryPConlan, General Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thank you for posting such a glowing review. It's lovely to hear you found my team to be amazing and very professional and our property spotlessly clean, we all look forward to your return visit. Kind regards

"Great stay"

5
19/08/2016

Stayed here overnight last weekend after wedding reception. Delighted with everything.....room lovely, staff very friendly, nice breakfast. We would certainly recommend this hotel and will definitely return. First class .

GaryPConlan, General Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thank you for posting your lovely review. It's great to hear you will be recommending us and we look forward to your return visit. Kind regards

"Lovely building , lovely staff"

5
18/08/2016

We stayed this week , loved every minute of our stay. Felt very grand, better than much more expensive hotels I've stayed at in the past. The staff very helpfull and knowledgeable about the area, and Scottish history. Receptionist always smiling and helpful.

GaryPConlan, General Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thank you for posting your very kind review. I have shared your lovely comments with my team. Kind regards

"my wedding"

5
10/08/2016

best day of my life hotel was fabulous staff couldn't do enough for us i got everything i asked for nothing was any trouble for us the room was very nice it was very spacious and had everything we needed and very clean.

GaryPConlan, General Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thanks for posting your vey kind review. Its great to hear you had the best day of your life. My team and I enjoy delivering days to remember and go to great lengths to ensure our Weddings create memorable occasions. The very best of luck in your new married life. Kind regards

"Very good staff, a bit isolated but that's no problem with a car"

4
04/08/2016

Stayed for three nights and found the experience very acceptable, very helpful staff who even prepared breakfast at 04:30 so we could eat before we left for our flight. Good base for exploring the area if that's your thing.

GaryPConlan, General Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thank you for posting your recent very kind review. Kind regards

"Disappointed "

2
27/07/2016

We were at a friends wedding which was held in the conservatory as it was raining outside the glass roof was leaking and dripping on a lot of the guests. During the reception on several occasions we had to go and ask for service as there was no one serving at either bar. The tea served after dinner barely resembled tea and when the buffet was served later it was cold. The staff were pleasant and helpful but sadly I would not recommend this for a wedding based on my experience.

GaryPConlan, General Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thank you for taking the time to post your recent review. I was also disappointed to hear your comments. We pre warn all of our brides that unfortunately our conservatory does in fact leak when it rains, should a bride and groom decide to use the conservatory regardless we have to support their wishes. We also offer beautiful alternative rooms to conduct the civil ceremony should there be inclement weather, all too common in Scotland. We pride ourselves on our high levels of guest service and sometimes our team members are required to leave their post for various reasons. Had you informed us your tea was not to your liking we would have simply replaced this. Our chefs check temperatures of food items prior to service and often at evening receptions guests do not always eat when food is served due to enjoying the evening. We check with all our brides and grooms during their very special day that things are going well and we check again in the evening after the buffet is served. We have a final check on departure as all our brides and grooms so far this year have stayed. I am disappointed you feel unable to recommend us for a wedding based on your experience. Thanks for your feedback and kind regards

"Sunday lunch"

5
26/07/2016

Along with friends we went there for Sunday lunch on Sunday 5th June, after the Kirkin' of Lanark's Lord Cornet-elect at the Parish Church, as a change from our usual Sunday dining place, despite another friend having said they had been there not long before and had not enjoyed their meal. We had the carvery meal, and it was excellent, perfectly cooked beef, ham and turkey, and as much veg. as we wanted. (Some had eyes bigger than their stomachs, and couldn't finish their main course, but made a point of saying to the staff that it was their own fault for taking too many potatoes and veg.) The sweets were delicious, and the staff so friendly, cheerful and helpful. We went back with 2 friends 2 Sundays ago, and again everything was top-class. Cannot recommend it too highly. Glad to see that visitors are also recommending it as a place to stay, as it is now the only hotel with accommodation in the town of Lanark (there used to be 4).

GaryPConlan, General Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thank you for posting your recent review. It's lovely to hear that on both occasions your Sunday carvery lunch was excellent with everything being top class. I am blessed with a wonderful team who are all friendly, cheerful and helpful and I will share your very kind comments with all of them. We all look forward to your next visit. Kind regards

"A treasure!"

5
15/07/2016

We are a couple from Toronto doing a touring holiday of Scotland. We were thrilled with the Best Western Cartland Bridge. It is a gorgeous building with wonderful architecture and interest. We were greeted with friendliness and professionalism. Our twin room was clean, well appointed and had windows on two sides, allowing a beautiful breeze to flow through. We had a lovely dinner of liver pate, tiger shrimp, chicken caesar salad, seafood platter and sticky toffee pudding, helped along by a chilled pinot grigio. Our server, Jackie, was a delightful addition to the evening. She took an interest in our plans and gave us some invaluable advice about places to see and restaurants to try. We are sorry we don't have more time to stay here a little longer to explore.

TeamCartland, General Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thank you for posting your recent review. Its lovely to hear you enjoyed all aspects of your recent stay with us and you found my team all friendly and professional with a special mention to Jackie. Thanks for your very kind words, which I have shared with the whole team. Kind regards

"A hidden delight"

5
12/07/2016

Beautiful place to stay as it's a striking Victorian building set in extensive grounds. Lovely, very comfortable room. Great food and really nice staff. Ample parking and very easy to find. I chose it as an alternative to staying near the M74 when travelling south and would certainly make the small detour to do so again when next travelling to/from Scotland.

TeamCartland, General Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thanks for posting your recent review. It is delightful to hear you had such an enjoyable stay recently. We all look forward to your return. Kind regards.

"Wedding!"

5
10/07/2016

Had our full wedding at Cartland bridge, it was meant to be in the conservatory for the ceremony but when i arrived plans had changed but i hadn't to worry as Ashley, Gary and his team had already sorted something else. Conservatory was leaking unfortunately so couldn't have my ceremony in there had it in another grand room, dark wood and beautiful big windows. All ran smoothly thanks to the team supporting and looking after us. The wedding breakfast was in the lanimers suite and the food was delicious. Came out fast and quality was really good Large portions too! Wedding reception was in the lanimers suite and it was beautiful the turnaround to go from day to night venue was amazing. We used the conservatory for alot of our photos so i will upload some at a later date.All in all i had a great time and wished we had stayed an extra night, the breakfast fry up was great in the morning. The rooms were spacious clean and the bed was comfy. All the staff were lovely from start to finish and are an asset to the hotel. Will be back no doubt about it! Thanks Louise and Craig Wilson

TeamCartland, General Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thank you very much for posting your review of your Wedding Day. Unfortunately our Scottish weather was not on our side on your big day and forced us to adopt "Plan B" then using the Portrait room instead of the conservatory. It was lovely to hear how much you enjoyed your Wedding Breakfast which was served quickly. We are all delighted to have amazed you at turnaround and you found our rooms to be clean, spacious and comfy and breakfast to be great. I have shared your very kind comments with my team who all work extremely hard to deliver days like yours. Kindest regards

"Good food slow service"

3
09/07/2016

We called in on off chance and received a very warm welcome both at reception and by our barmaid/waitress. Menu was very good and the food also. The problem was the speed of service. There was only the one waitress and she was covering three separate areas. Hence she was never able to know who was waiting where. She was superb in her manner and service when she was in the area we were sitting and in no way was she at fault it was the hotels organisation that was lacking. For her alone i would give 5 stars. We were in no hurry so just enjoyed the surroundings but others were getting tetchy probably because they had other places to be.

TeamCartland, General Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thank you for posting your recent review. Its great to hear you enjoyed both our new menu and the dishes you selected. I offer my apologies for the speed of service you received as we normally offer an efficient service speed. It's lovely to hear the team member who looked after you was superb. Kind regards

"Great carcery, Great staff"

5
06/07/2016

Last minute call for Sunday lunch, arrived just in time for last call for Carvery.Was not disappointed, had a piece of every meat , three choices , yorkie ,veg and roast and mash, could not fault in any way, staff were great fun as well. Would definitely go again.

TeamCartland, General Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thank you for posting you recent review. It's lovely to hear that you enjoyed your recent Sunday Carvery Lunch which is available between 12 - 2.30 pm every Sunday. We all look forward to your return visit. Kind regards

"One night business stay"

4
01/07/2016

Stayed here last night. . Beautiful building with loads of character great staff . Will be visiting again In the near future . Could do with a touch of updating In certain areas like most places really.

TeamCartland, General Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thank you for your recent review. Our Grade 1 Beautiful listed building just oozes character. We tend to think our decor is of a traditional style, some may say old fashioned. I am blessed with a great team of wonderful individual characters who all help to make our guests stay a memorable one. We all look forward to you future visit. Kind regards

"Good stay"

4
26/06/2016

Steyd for 2 nights 2 weeks ago. Had a great stay, lovely big room.Yes the bathroom could do with being updated but was exceptionally clean as was everywhere. Ate in the bar for the 2 nights we were there and were not disappointed. Great, friendly staff from check in to check out. The two ladies in the bar were very good and helpful. Prices in the bar were at a decent rate also. Hope to stay here again in July and August and look forward to a good time again.

TeamCartland, General Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thanks for posting your recent review. It's great to hear you enjoyed a great stay in a lovely big spacious, exceptionally clean room.i am delighted you were far from disappointed with your food on both evenings of your stay and my team are a great friendly bunch. Glad to hear you were happy with the value you received from our bar prices. We all look forward to your return visit. Kind regards

"Disappointed"

2
21/06/2016

Came down to the Cartland Hotel yesterday evening for what i thought was going to be a nice meal out with my other half and my little girl. I was surprised to find out that the old menu had been changed to a new summer menu and a lot of the starters and main courses had been removed. I also found the new cheesecake very unappetising due to it's new texture and i am very saddened to say that it may be my last visit if the new menu stays in place. I have been a regular customer down at the Cartland Hotel for a while now and found a lot of the staff don't make you aware of the soup of the day which i feel is the first thing that should be offered to you on arrival. All in all it is a great hotel, in a great location but the new summer menu is very disappointing. Bring back the old menu!!

TeamCartland, General Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thank you for posting your recent review. Our new Summer menu was launched at the beginning of June and will be served until the end of August, then we will be launching our Autumn menu. We have moved our food to fresh local, seasonal produce, which the majority of our customers have informed us that they love the changes. Making changes to any business will always bring certain challenges and sometimes not all customers agree with change.Thanks for your very valuable feedback and we hope to see you at least try our Autumn menu. Kind regards

"Great dining experience especially of you need a gluten free diet."

5
19/06/2016

As someone who has to eat a gluten free diet, eating out can be hit and miss, here however, my choices were plentiful and very tasty. The staff are friendly and knowledgeable. My friends all enjoyed their meals too. I will definitely be back. To be able to eat out with my friends and to have such lovely good food has really made my birthday. Thanks!

TeamCartland, General Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thank you for taking the time to post your glowing review. It's great to hear you and your friends enjoyed your meals as much as you all did. I have shared your kind comments with my team and we all look forward to your next visit. Kind regards General Manager

"Afternoon Stop Off"

4
15/06/2016

We dropped into Cartland Bridge for a refreshing drink on a hot sunny afternoon staff were very friendly and helpful. Although we were not eating that day they pointed out the Sunday afternoon carvery for another time when they would like to welcome us back. We sat in the lovely gardens and enjoyed a quiet hour or two. Hopefully we will return soon.

TeamCartland, General Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thank you for posting your recent valuable review and very nice comments. I have shared your feed back with my team and we all look forward to your return visit. Kind regards

"No bitter lemon!!!"

2
04/06/2016

Visited twice for evening drink in the lovely setting...1st time told "sorry we are out of bitter lemon" 2nd time told "Oh we don't stock bitter lemon" Pardon? How can a hotel not stock bitter lemon?? ....so be warned ..not desperado just disappointing...

TeamCartland, General Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thank you very much for taking the time to post your review. We have now ordered bitter lemon from our suppliers and it arrives tomorrow. Please return soon for your evening drink and maybe dine in our lovely restaurant from our new summer menu when I can assure you of a very pleasant visit. Please accept my apologies for our shortcomings. Kind regards

"Lovely, but needs updating"

2
03/05/2016

Location is great just outside Lanark, the grounds and the building are beautiful. The staff were friendly, knowledgeable and couldn't do enough for you. Facilities in the rooms were very poor and dated. Shower was useless, bathroom smelled of sewerage, mattress and pillows were very lumpy. If they ever refurbish I'd love to come back, until then not a chance.

"Comfortable stay in a characterful hotel"

4
29/04/2016

Charming old hotel, great period features and friendly helpful staff. My wife and I stayed overnight. The welcome was warm, the room was huge, very comfortable and although the furnishings are not new they were very clean and well presented. Had a meal with friends in the bar ( good beer on tap) which was of a fair standard for the price paid. We agreed that we would stay here again, very reasonably priced, and would recommend to friends.

TeamCartland, Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thank you for posting your recent review. Glad to hear you enjoyed your stay and our team were friendly and helpful. I have shared your very kind comments with my team and we all look forward to your next visit with us. Warm regards

"Shining stars in helpfulness"

5
04/04/2016

After over a year from me paying my first deposit to the actual event, I had my hand fasting ceremony at this hotel last Friday. The hotel management were very flexible and patient through me having to reschedule and then give very little notice due to red tape my American husband and I had to negotiate our way through to get to the stage of actually getting married. Although it was a small wedding with no evening reception, the staff could not have been more helpful. The wedding was different from anything they had done before and they were meticulously careful in making sure everything was set up exactly as I wanted and took a real and genuine interest in the proceedings. This was not a big money spinner for the hotel as there was no evening reception and no big bar bills or anything. I did have family staying at the hotel but only in four rooms so this did generate a huge income for them either, yet throughout the whole time, from the panic prior to the civil ceremony the day before through the whole of the ceremony day, the staff were more than helpful. They were wonderful. From my first approach to the then manager Alan when I booked the venue last year, through dealings with Gary when things were finally able to proceed to final preparation with Ashley, everything was done to make sure that my whole wedding experience went perfectly. The attention to every little detail and the help in arranging and moving items that the staff gave was exemplary. I was given not just great customer service but also great moral support. I would recommend this hotel to anyone getting married. I think that it is an ideal venue for a smaller wedding and the grounds are completely beautiful. I would also like to add that they did me a very great favour today in allowing me to come back to the hotel and retake some pictures which did not turn out. Overall the service, the cleanliness and layout of the rooms, the beautiful grounds and the quality of the food, as well as the personal and caring attitude of all the staff make this a great place to have your function. If I have any slightly negative comments, the mattresses are a little hard and a refurb to give a slightly more romantic bridal suite would take this hotel from really great to perfect

TeamCartland, General Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thank you for your very kind review. My whole team and I really enjoyed looking after your day and ensuring you have great memories to share. I will pass on your kind remarks to everyone concerned. Kind regards

"Naming Day"

5
22/03/2016

Yet again another perfect function, venue is stunning, the buffet delicious and plentiful as always, the staff are outstanding would highly recommend the cartland bridge hotel it ticks all the boxes if you want the vow factor look no further. .

TeamCartland, Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thank you for your very kind comments. I will share them with my team. It was a pleasure looking after your day. Kind regards

"Not Disabled Friendly !!!"

1
19/03/2016

Drive to Lanark for a family Lunch Unable to even get across the door, asked about wheelchair access to be told "we can maybe get him in somehow, but ... " Didn't get over the door so cannot comment on food staff or venue condition ! Left Very Disappointed at family hotel and Best Western brand !! Not sure how they manage weddings !!

TeamCartland, Manager at BEST WESTERN Cartland Bridge Hotel, responded to this review
Thank you for your feedback. We have 2 single step ramps for our entrance doors and we have commissioned a 3 step ramp for our internal main hall which is taking longer than expected to manufacture. We have been able to assist wheelchair users by lifting the chair up the 3 internal steps previously. I will provide my team with re training to prevent further situations. Please accept my apologies for our short comings. Kind regards General Manager

"Under staffed"

3
17/03/2016

Although the general offering was adequate for a 1 night stay the hotel appeared to be very understaffed which meant longer than acceptable waits for check in / out, bar service and food service. The TV has a very limited number of channels and there is no information in the room of meal times, local info etc.

"nice hotel in need of makeover"

3
19/02/2016

This was once a magnificent hotel. Although the exterior facade, lower ground entrance and public rooms are still very traditional and pleasing, the bedrooms are drab, old fashioned and in need of a good freshen up. The meals although are still good but not as nearly good as they were 20 years ago.

"Groom Team Scotland"

4
17/02/2016

Returning to Scotland for business by popular demand. We loved the area and will return for pleasure. Love the character of this hotel and will return to see the wonderful team of staff the operate this unique place. Great experience over all.

"Attended a meeting only"

4
18/01/2016

I attended a meeting which included a 2 course dinner.The hotel is located in woodland and the outside facade impressive. On entering the front door, you were greeted with grandeur and a very friendly welcome from the receptionist. The meeting room was very nicely set up. The food was nice and served by very polite waitresses. I would try and return and maybe stay over so I could report on bedrooms, bar and outdoor activities.

"Meal"

1
26/12/2015

Was going to take my wife out for something to eat there but they have no ramps to get in to it all have is one they pull out and then lift her in to the lounge my wife is in a wheel chair Can they not get ramp's pit in

"Lovely hotel full of character "

5
14/12/2015

The Cartland Bridge hotel is set in stunning wooded grounds. The outside of the hotel is impressive, and the lobby is grand with a large open log fire as you enter. The room I stayed in was very spacious and very clean. Food was of a good standard and reasonably priced. The staff on reception as well as the bar/lounge were very polite and helpful. I'd definitely use this hotel while in the are again.

"lovely situation"

4
09/12/2015

Beautiful building, lovely open fire, good menu. Although staff were very polite and friendly, the service was poor. Pre booked lunch for 3 and we had to wait for 30 minutes before our order was taken. When food arrived it was very nice and reasonably priced, but waiting time just too long. This is not the first time to visit, and we have always found waiting time too long, but we like to support local hotel. Could be much improved with quicker service.

"Cartland Bridge Hotel"

5
02/11/2015

A beautiful hotel just outside Lanark in its own grounds. quiet, peaceful, enchanting. food and bed fantastic, staff very helpful. they even came and told me when the wine delivery had arrived as I was after a special wine. good for business, couples, family, friends or solo. A must for everyone, even if its just once. its a lovely hotel.

"Bar lunch was fine"

3
17/10/2015

Had a lunch for 2.. Nothing special.. Fine for what we wanted. Reasonable menu choice and friendly service, the Cartland fills a gap in the local market and more power to its elbow for that! The bar appeared to be a bit dead, but that could be because it was mid-week and a quiet time. Nonetheless we were made welcome and the food was at a reasonable standard for the price charged.

"A little dated"

3
14/10/2015

Great staff, outside the building. Interior very dated if you like 80's 90's you love it. Food in not so good expensive poor quality. This hotel really need a major refurb' it would be excellent oh and a new chef.

"Awful customer service & personal experience on trying to book an event!"

1
13/10/2015

We visited the Cartland Bridge to meet with the manager Alan via appointment, spoke to him in great length regarding an event we wished to have at the hotel and provisionally booked an agreed date for our function including reservation of rooms for guests and we were advised that he would hold the date in question for us for up to 10 days until we paid a deposit. We had a relatively decent meal in the bar that evening and later that night I called the hotel to try & pay the deposit, only to be advised that there may have been a mix-up with dates and the rather frosty receptionist said that she would need to speak to the manager regarding the date as no bedrooms seemed to be available. After trying many, many times to contact the manager both via phone & email there was no communication regarding the booking of the event, I was always advised that he would call me back, but he never did. Eventually I managed to speak with him directly and he said that there was no rooms available on the date we were supposed to have our function but he would find out when an alternative date was available and get back to me asap. Approx 10 days later I received an email offering 2 dates, I immediately replied to the email confirming one of the dates would be suitable and could he just confirm that the bedrooms were definitely available on those dates and asked if I should just call reception to pay the deposit as agreed previously. I still have not received a reply to this email and this is over a month ago, I have now booked our function elsewhere. This manager is trying to run two hotels, one in Lanark and one in St Andrews and clearly is incapable of doing this, my advice to anyone wishing to try and book a function at the Cartland Bridge is to go elsewhere or you will end up being disappointed or let down. It is such a shame because the building is so beautiful and it is in our local area, we could offer them so much business in years to come but unless they drastically alter the way the hotel is run at the moment, it will close. The managers excuse for not contacting me was that they were so busy with weddings that he hadn`t had time to deal with it, but no decent hotel manager would really not deal with events in the near future as well as in the present, I think Best Western are definitely expecting too much from this Manager and changes must be made.

"Birthday Lunch"

5
03/10/2015

First time at the Cartland Bridge great location super dining area great choice from lunch menu quick efficient service lots to do around surrounding area e.g. New Lanark Heritage Centre walks along the Clyde Valley

"Beautiful surroundings unexceptional experience."

3
29/09/2015

We have dined in this hotel for many years but have noticed recently a steady decline in service and the quality of meals. This is evident by the lack of clients in the dining rooms. The meals are average, the service is slow and the meals are bland. We have experienced many Best Western hotels but this is certainly not the best. The location is stunning and it's a pity they don't seem to capitalise. Word of mouth is a very powerful advertiser.

"Fantastic Personal Wedding"

5
27/09/2015

The hotel venue was perfect for our daughters wedding. We felt totally at home in the hotel and we stayed there the night before the wedding and the night of the wedding. The staff were absolutely amazing and couldn't do enough for us. They ensured everything ran smoothly and nothing was too much trouble for them. The day was perfect from the setting, meal and our stay in the hotel. I would thoroughly recommend the Cartland Bridge Hotel as an fantastic venue for a totally personal wedding. I can't praise the hotel and it's staff enough. To give you a flavour of how great the staff were - our grandson, 7 months was falling asleep just before the ceremony and as Mother of the Bride I needed to be there. One of the hotel staff had no problem in taking the buggy with baby and getting him off to sleep to allow us to enjoy the ceremony without worrying about a fractious baby. This was just once of the things that made my day. Allan Todd, the Manager is so calm and puts you totally at your ease safe in the knowledge that all the small detail is taken care of without you worrying. He and his staff were total stars and helped make the day perfect. Thank you.

"Wedding Weekend"

5
25/09/2015

My daughter recently held her wedding at this hotel. Along with other guests I stayed from the Friday to the Sunday. The hotel is set it stunning grounds ideal for a wedding. The family room was a great size. The whole hotel was a lovely setting for the wedding. The meals were all delicious and reasonably priced. However it was the staff that made our stay and wedding so fantastic. Everyone was extremely helpful and went above and beyond to make our stay and event so special. I cannot thank them enough and am looking forward to visiting again at my daughters first anniversary. Thanks

"Have stayed here when I'm up for 10 years or so"

4
16/09/2015

Nice tranquil place friendly staff awesome building with history and nice well kept grounds... Very quite would recommend to anyone on business or pleasure food is ok and rooms clean.. Could do with a bit of a refurb but nothing to bad and would be an expensive exercise as its a very old building... I will return as ever when my work takes me in this direction