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Best Western Hotel Adirondack Inn, Lake Placid

4.0/5  - basé sur 552 notations.
2625 Main Street, 12946-3308, Lake Placid, United States - See map

Discover picturesque upstate New York from the comfort of this charming Lake Placid hotel just steps from the Olympic Center, and Mirror Lake Beach! Enjoy views of the Adirondack Mountains from the beautiful Best Western Adirondack Inn. Conveniently located on Main Street Lake Placid, the property is directly across the street from the Olympic Center and Conference Center and backs up to Mirror Lake Beach. The outdoor recreation lover's dream, this Lake Placid hotel is the perfect place to unwind after enjoying year-round activities that include the toboggan run, youth hockey tournaments, the Ironman Race, hiking, ice skating, skiing at Whiteface Mountain, bobsledding at the Olympic Sports Complex, or boating and fishing on Mirror Lake, Lake Placid, or any of the other numerous lakes in the area. Families often take a trip to the Wild Center Museum and Santa's Workshop Amusement Park while staying at the Best Western Adirondack Inn. Within walking distance of extensive shopping and dining options, this Lake Placid hotel is also a convenient lodging option for business travelers. This upstate New York hotel offers easy access to local venues and corporations, like the comprehensive Conference Center at Lake Placid, the Olympic Regional Development Authority, the Adirondack Park Agency, FCI Ray Brook, the New York State Department of Environmental Conservation, and the United States Olympic Committee Training Center. The spacious, well-appointed rooms offer Wi-Fi, cable television, a refrigerator and much more. Mountain and lake views let guests appreciate Lake Placid's famous fall foliage and snow-capped mountains from the comfort of immaculate rooms. Guests at this Lake Placid, NY hotel can start their day with a complimentary hot breakfast, and can unwind at the end of the day with a dip in the heated indoor pool with hot tub and sauna. Many guests also delight in the 24-hour exercise facility.

Best Western

Hotel Adirondack Inn

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Hotel advantages

  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 553 guest reviews
NOTE ISSUED
Excellent
188
Very Good
193
Average
107
Poor
32
Terrible
33
REFER TO NOTICE
Business Business
26
Couples Couples
198
Family Family
225
Friends getaway Friends getaway
63
Solo travel Solo travel
10
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great place and centrally located!"

5
19/09/2018

My boyfriend and I recently took a trip up to the Adirondacks and stayed at the Best Western Adirondack Inn for three nights. We were definitely happy with our stay! The hotel room was very clean and offered all the amenities we wanted, and the staff from the receptionist to the people setting up the breakfast buffet were all extremely friendly. The outside of the hotel as well as the lobby area had the aesthetic of being in a mountain lodge, but the hotel room itself was a modern, standard hotel room (which was what I wanted). Having included continental breakfast was also a definite plus! It is also very centrally located, right across from the Olympic complex on one side, and right across from the Mirror Lake Beach on the other. I would definitely stay here again next time I go up to the Adirondacks and recommend it highly.

BWAdkinn, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Thank you so much for taking the time to write out such a nice review. We couldn't be happier that you enjoyed your stay with us. It is always nice to hear when our guests enjoyed their experience at our hotel. We hope to see you back in Lake Placid again soon!

"The Absolutely Perfect Spot for Iron Man Contests"

5
11/09/2018

Locals know this Inn as the BEST WESTERN - use this if you are asking directions. The BEST WESTERN is on Main Street - the street of all the places a traveler need for restaurants, shopping, snacks. At Reception STAN helped us when we had problems with our credit card. STAN knew how to contact the people and clear our card. STAN saved our three days. The BEST WESTERN has included: parking, breakfast, pool, and other amusements for travelers. At Breakfast GLORIA is most helpful in meeting breakfast needs to insure your breakfast - from a daily established breakfast - that can meet your dietary needs. GLORIA is a local and knows where everything is in Lake Placid and is so friendly. Housekeeping keeps everything clean and presentable.The BEST WESTERN is an older property but everything works, the place is extremely clean, and the beds are so comfortable. AS AN ADDED ATTRACTION - in the summer if you stay here you can walk out the back of the Inn to the free beach at Mirror Lake.

BWAdkinn, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Thank you so much for taking the time to write out this review! We are so glad that you enjoyed your stay, and found the staff, including Stan and Gloria, to be helpful and welcoming. We hope to see you for the next Iron Man in Lake Placid! Have a great day.

"Labor day weekend visit"

5
04/09/2018

I spent the holiday weekend in Lake Placid and stayed at the Best Western. I enjoyed the log cabin vibe of the hotel. The staff was amazing and the breakfast was great for a hotel breakfast Haha. If you are visiting the area and debating on a hotel I recommend visiting. Also conveniently located becide the Olympic museum/ center

BWAdkinn, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
James, Thank you very much for the kind words, and for taking the time to write out this review. We are very glad that you enjoyed your stay, and we hope to see you back in Lake Placid again soon!

"Great Place"

5
31/08/2018

Great place to stay. Very clean and friendly and close to everything. Rooms were really nice and well kept!! Staff went out of their way to make sure we had everything we needed. Breakfast was very good as well.

BWAdkinn, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Thank you so much for the kind words. We are very glad that you enjoyed your stay, and we hope to see you in Lake Placid again soon!

"Great Location"

4
20/08/2018

Spent 2 nights at the Best Western while visiting Lake Placid. The location of the hotel is perfect as you can walk right across the street to the Olympic Center as well as into town. It's an older hotel than can use a little updating, but it's charming with a lovely breakfast area, front deck, fabulous indoor pool and a short walk to Mirror Lake. Employees are friendly and helpful. The gentleman at the front desk ( I think his name is Stan) was very nice and gave suggestions for places to visit and restaurants to go to. The woman taking care of the breakfast area was hard working and kept the food selections well stocked. Our 1 st floor room was spacious and we parked our car right in front of the room. Pleasant 2 night stay!

BWAdkinn, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Roberta, Thank you so much for taking the time to write out this review. We are so glad that you enjoyed your stay, and we hope to see you back in Lake Placid again soon!

"Enjoyed our stay"

5
31/07/2018

This was our first trip to Lake Placid, and we really enjoyed our stay! The location of the hotel cannot be beat. It is directly across the street from The Herb Brooks Arena, and right next to the main shopping area. Mirror Lake is also across the street, and there is access to the beachfront if that is what you are looking for. The staff we encountered was incredible. The guy who checked us in couldn't have been nicer or more helpful. The woman who worked the breakfast area was very thoughtful and kind. The room we stayed in was on the first floor, toward the back of the hotel. It was a clean room and it was very quiet. The wi fi was spotty at times, but I think it was just during the evening when there were more guests in the hotel. The breakfast had a nice selection of foods which kept everyone in my family happy. I would definitely stay here again!

BWAdkinn, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Thank you so much for taking the time to write out this review! We are so glad that you enjoyed your stay. We really appreciate you complimenting our front desk and breakfast staff, it means a lot. We hope to see you back in Lake Placid again soon!

"Enjoyed the stay"

5
30/07/2018

This was our second stay here and just like last year we were very happy with the room and the staff are wonderful. Good breakfast. Great location. Our go-to accommodations whenever we come to Lake Placid.

BWAdkinn, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Thank you for taking the time to write this review. We are very glad that you enjoyed your stay, and we hope to see you again soon!

"Location excellent but needs updating"

3
30/07/2018

If you are attending events across the street at the Olympic Center, the location of this establishment cannot be beat. You are just across the street from the athletes entrance for the 1980 rink. The staff is super friendly and attentive to guest requests. However, there are some issues. As usual, whatever level my daughter is competing in skating gets the short end of the stick in terms of scheduling. I was beyond unhappy to learn that her events overlapped with the Ironman which meant including taxes, our room for our first night cost $354.68. By no means, under any circumstances, was our room worth that much money. Even the rate of $189.80 (including taxes) for the rest of our stay seemed steep but understandable since Lake Placid is a resort town and it is the middle of one of their peak seasons. While housekeeping does their best to keep things clean, the carpets in our room were beyond filthy and I had to request that they be cleaned after our first night. Brand new white socks were black on the bottom within 5 minutes and going barefoot was not an option. Whomever was in the room before us left black grease on the carpet and by the entry, the dirt was simply ground into the carpeting. Cleaning the carpets did little to help and our room remained damp throughout the rest of our stay. While the water pressure was good, the shower curtain did not keep water inside the shower so we had water all over the bathroom until I figured out a way to MacGyver the situation using a clothespin and two washcloths. Towels were thin and scratchy but the beds were comfortable. We also seemed to be in a location where people wanted to congregate just outside our door so there was a lot of noise outside until 11 or so at night, every night, despite the pouring rain during our stay. In addition, no one was observing the 50 foot ban on smoking from buildings and they were smoking right outside our room which was being sucked into the air conditioner and into our room. The rate included breakfast which consisted of a few hot items, some cereals, waffles, pastries, yogurts, breads and defrosted frozen fruit. The fresh fruit (bananas, oranges, apples) was not replenished at all during our stay. I was glad we had brought bananas from home as my daughter uses them for refueling during competition. I wish the eggs did not have ham mixed into them as I do not eat ham. Thankfully, there were hard boiled eggs as well for a protein choice. The kids enjoyed using the swimming pool on their last evening which was fun for them. Be aware that there are numerous rules which might be difficult for a family, including that there must be two adults present, one of whom stays on the pool deck the entire time. Overall, I most likely will return to this property as the location could not be better for our purposes. The staff are super responsive to issues and friendly. Still, for the price paid (more than I spent for a five star location in another resort town for that first night), it did not meet my expectations in terms of cleanliness and usability.

BWAdkinn, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Julie, Thank you for taking the time to write out this in depth review. We are sorry about the carpets. It is unacceptable and they will be cleaned immediately. We are also sorry about the noise outside of your room, and the shower curtain issue. We hope you were still able to enjoy your stay, despite these issues. We are glad to hear that you will be staying with us again. It will give us an opportunity to give you a better experience at our hotel, and hopefully you won't be staying during the Ironman competition, as the rates won't be as high. Thank you again for writing out this review, have a nice day.

"Great experience as usual"

5
29/07/2018

I spent a week in this hotel with my wife in order to prepare Ironman LP. As the previous years the experience was great and I recommend to stay in this property for his location and the professionalism of the staff. However, it's time to renovate the rooms.

BWAdkinn, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Thank you so much for the review! We hope to see you at the next Ironman!

"For Ironman Lake Placid, you simply cannot do better."

5
25/07/2018

The Adirondack Inn was recommended by my in-laws who had stayed there previously while on vacation at Lake Placid. We took their advice, not realizing how incredibly perfect a location it was for the Ironman event. Be aware, if you stay here for Lake Placid, it will cost you a pretty penny, and you will be expected to stay for five nights. If you can afford it, it is the way to go. We stayed from Wednesday to check out on Monday morning, with the race being on Sunday. We were originally assigned to the second floor, but I was able to get it switched to the first floor. Be aware, there is no elevator, so if you need to keep a bicycle in the room, plan on carrying it up and down stairs if you aren't on the first floor. It may be a good idea to request this ahead of time. I got lucky. I did see a woman nearly trip down the stairs carrying her bike down for a training ride. The first impression you will have is how perfect this location is for Ironman. You can go out the back gate, cross a street, head down a hill, and you are at the beach of the swim start. It's a two-minute walk out the door. If you want to head to transition, just go the other direction, cross Main Street, and you're within maybe a tenth of a mile. You are pretty close to the middle of the business district, so most if not all dining and entertainment options are within walking distance. Don't get me wrong - you might get tired out with all the walking up and down hills - you are in the Adirondacks, after all. We had to trade a room with a king bed for a two double-bed room in order to get moved down to the first floor. That was fine with us. The room is spacious enough and has an in-room fridge. Housekeeping was cordial, helpful, and kept the room clean. The bed was comfortable, and the town was quiet enough at night (except on race day of course, but we were part of that noise at times!) One thing I noticed is that the TV remote was in a sealed bag labeled "fresh remote." This impressed me since I had just seen an article about the remote being the germiest item in a hotel room. Well, we didn't watch TV, so the remote is still fresh. We did spend a lot of time on the Internet, and here is my biggest criticism of BW Adirondack Inn - the WiFi is spotty. It would connect and disconnect all the time, and was often unusable. I actually ran out of data on my mobile phone because the WiFi was out so often. There were a lot of reasons I needed Internet before the race - checking the weather, checking in with friends and family, re-reading the athlete's guide, checking maps, and on and on. I suspect that all of the athletes were doing the same thing, and maybe that stressed the hotel's WiFi capacity, but they may want to look into upgrading it. The complimentary breakfast is excellent. There are at least three hot items each morning - an egg dish, a breakfast meat, and hash browns. There was at least some variation each day, though these themes held constant. They also had a waffle maker, cereal options, and an assortment of bakery items. I got addicted to their coffee cake. Each morning we were there, Grace was taking care of us, and I was so impressed with how attentive she was. The breakfast is ordinarily available at 7 AM, but on race day, they opened at 5 AM, and Grace was there being as helpful as always, giving updates on when popular items were ready. The front desk staff was also very pleasant and went out of the way for us, even helping me with a few assorted needs before the race. The hotel has a small pool that I suppose you could do laps in. If the weather allows it, you will enjoy the public beach on Mirror Lake right behind the hotel. There is an exercise room (and a ping pong table, cool!), but I did not use it. Obviously, outside running and biking are popular in this town, but be ready for the hills. In summary, this is the hotel to be at if you are doing Ironman Lake Placid, but be ready to pay for it, and try to get a room on the first floor. I doubt I'll do this again, but regardless, I would love to return as just a plain ole tourist. I am told it is not quite so pricey at other times of year.

BWAdkinn, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Anthony, Thank you so much for taking the time to write out this review! We are so glad that you enjoyed your stay with us during the Ironman event. We appreciate you taking the time to write out such a long review, and we thank you for the compliments to Grace and our staff, we very much appreciate it. We try to accommodate the athletes that stay with us as much as possible, and it is always nice when our guests recognize the staffs hard work. We will take what you said about the Wifi into consideration, as other guests pointed out the same issue to us during the ironman weekend. Again, thank you for writing out such a thorough review. As you said, our prices aren't as pricey at other times of the year, and we hope to see you back in Lake Placid again soon! Have a great day!

"Comfortable Hotel with Parking"

4
20/07/2018

I was in town for my daughters wedding. Lake Placid parking is terrible so this hotel was perfect as it was within a ten minute walk to the venue. It was comfortable and clean with a good breakfast. They put a playpen in the room for my granddaughter which was helpful.

BWAdkinn, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Thank you for taking the time to write out this review! We are glad that you enjoyed your stay, and we hope to see you again soon!

"Great Adirondack Experience"

5
14/07/2018

Location was great as it was a little off the main strip, but everything within walking distance. Great view of the mountains. The staff was always pleasant and helpful. Breakfast was varied-very good. Not the most modern-looking, but everything was clean-rooms to lobby to pool. We didn't like the disposable plates, cutlery and glasses for breakfast. So much garbage created every day, unfortunately. Hope this changes. Overall, a very good experience.

BWAdkinn, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Thank you for taking the time to write out this review. We are very glad that you enjoyed your stay. Other guests have also pointed out our use of disposable breakfast equipment, and we are looking into a different solution. Thanks again for the review, and we hope to see you back in Lake Placid again soon!

"Family of 4"

4
13/07/2018

Great location, ice rink, beach, playground all within 5 minute walk from the hotel. Complimentary breakfast was good, different options each day. Rooms were nice and the staff was always pleasant from the housekeepers in the hallway to front desk staff and the lovely lady who ran the breakfast service.

BWAdkinn, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Thank you for taking the time to write out this review. We are very glad that you enjoyed your stay, and we hope to see you back in Lake Placid again soon!

"Spring break"

3
10/07/2018

The room was clean when we got there. Housekeeping must have been understaffed because our room never got cleaned and we were there for four nights. We left daily for at least 8 hours. We had to call daily for them to take our trash and give fresh towels, etc. The pool was great to have access to. The lobby was beautiful but very messy. The trash cans were constantly full. The person in charge of breakfast did a good job keeping us with demands. I appreciated the nightly movies for kids. The hotel is beautiful and location great. I hope they were just having a bad week.

BWAdkinn, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Thank you for taking the time to write out this review. We apologize for the inconveniences that you listed about the room not getting cleaned and the trash/towels. We take pride in our housekeeping and I can promise you that this is not the norm for us. We hope that you still enjoyed your stay, and that you will give us another chance in the future to show you an even better experience. Thanks again for writing out the review. Have a nice day!

"Great experience"

4
09/07/2018

Very nice staff and very accommadating. Its a beautiful area with a lot to see and do. We had a wonderful visit and enjoyed our time at the Best Western The continental breakfast was very good. They even had someone picking up your dishes

BWAdkinn, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Thank you for taking the time to write out this review! We are very glad that you enjoyed your stay, and we hope to see you again soon.

"A bit dated"

2
25/06/2018

The place was inexpensive but the place was very dated. Not too dirty but everything seemed worn and the air smelled stale in our room. One end of the hotel was towards the water but practically none of the rooms had a water view at all. But the location allowed for easy walks to all the shops and restaurants in town.

BWAdkinn, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Thank you for writing this review. We are very sorry that you did not enjoy your stay at our hotel. Have a nice day.

"Weekend motorcycle trip"

1
19/06/2018

Was assigned a room middle top floor of hotel, everything vibrated while they were running the washers. Then moved to a room overlooking Main St. Great view until the BBQ restaurant below fires up the grill and you breath in smoke for hours. Hotel needs an extensive updating, I felt like I went back in time to 1975. Next time we will be staying at one of the newer more modern hotels.

BWAdkinn, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
We are very sorry that our hotel didn't live up to your expectations. While our hotel is older, we work hard to make our guests stay as comfortable as possible, and we apologize that this was not your experience. Have a nice day.

"GREAT HOLIDAY PROPERTY WITH TWO ISSUES"

4
24/05/2018

This property is very well located in Lake Placid. My wife and I booked it as part of a holiday trip. The exterior of the hotel is fairly clean and is of a log finish. Parking is fairly good. The front lobby is a little small, but the breakfast area is huge. The front desk staff are excellent. The room is a little dated and small, but clean and comfortable. The bed is great. Internet was good. The included breakfast was excellent, as was the breakfast room service. It is close to a number of great restaurants. There were two issues that were annoying but minor. First, there was no microwave. Second, there was a severe shortage of available power outlets in the room. Both of these issues are easily fixable. Given the positives, I would definitely stay here again.

BWAdkinn, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Thank you so much for taking the time to write out this review! We are very glad that you enjoyed your stay, and that you would stay here again. We apologize about the inconveniences that you mentioned, but we are glad that you found them to be minor and that they didn't prevent you from enjoying your stay. Thanks again for the review, and we hope to see you again soon!

"Well worn and tired."

2
09/05/2018

Yes our room was large, 2 queen size beds. Bit it was dated and needs total redecorating and updating. Bathroom fittings are of the lower IE cheaper end of the market. Fan in the bathroom is like a jumbo jet taking off. This hotel STILL uses one use products for coffee etc in the rooms. Breakfast is a disappointment. Again one use utensils, plates cups etc all round. We are adults! Choice was limited and quality quite poor. Staff however were brilliant, especially the lady who booked us in. There is also a fantastic pool, gym, jacuzzi and sauna available. The location is fabulous, right in the centre of town, opposite the skating rink and you can see the ski jump. Not many hotels can boast that. However if I visited the again I think I would look elsewhere.

BWAdkinn, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Thank you for taking the time to write out this review. By giving us your honest feedback you are helping us to provide a better experience for all of our future guests. We are very sorry that you did not enjoy your stay. We will check on the fan in the bathroom, and we will have a discussion about the one use utensils. Your compliments about the staff are much appreciated. Our staff works hard to make our guests stay as comfortable as possible, and we are glad that you found them to be helpful. While we understand that you did not enjoy some aspects of your stay, we hope that the positive aspects that you mentioned will give you incentive to give us another chance the next time you are in Lake Placid. Again, thanks for taking the time to write out this review. Have a nice day!

"Convenient location for Hockey Fans"

3
02/04/2018

We stayed here two nights during the Division Three NCAA Hockey Finals. The hotel is right across the street from the ice rink. They served a great breakfast. The room was clean, the bed was comfortable. There were a lot of hockey teams staying there; people with entitled attitudes who had no idea how to be parents to out of control boys. Knocking on doors in the middle of the night, loud unruly behavior, hockey equipment all over the lobby presenting trip hazards, people acting like vultures at breakfast taking all of the food before anyone else could get a single serving. We won't stay here again during hockey season. Also, the parking was awful.

BWAdkinn, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Thank you for taking the time to write out this review. Your honest input will allow us to provide a better experience for future guests. We are glad to hear that you enjoyed the breakfast and your room. We understand that the hotel can be hectic during a hockey event with so many kids and parents staying at one time, and we will do a better job of reminding the parents that there are other guests beside them. If you call us before you make a reservation, our staff can tel you exactly when hockey teams will be staying, and we can find the best time for you, even during hockey season. Thanks again for the review, and we hope to see you in Lake Placid again soon!

"spring break vacation "

3
01/04/2018

it wasn't a bad hotel, the staff was very sweet, especially mike!! he was amazing, very very sweet. the only problem was we had a do not disturb sign on the door from the time we went to bed to the time we woke up and the house keeper were to lazy to acknowledge our room. but overall it wasn't bad.

BWAdkinn, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Dear Lexi, Thank you for taking the time to write this review. We are glad that you enjoyed your stay and that Mike was helpful. Our staff is instructed not to disturb or knock on a door when the do not disturb sign is up. If there are any other questions or concerns you have, please do not hesitate to contact us at 518-523-2424 and ask for Kim. We hope to see you back in Lake Placid again soon!

"This hotel was so so...."

3
27/03/2018

We recently stayed at the Adirondack Inn because my son played a hockey tournament and this hotel was included in the package. I am giving the hotel three stars because it is in a great location that is close to the arena and the town for shopping. In terms of my accommodations, they were lacking. It was below 0 degrees outside and the heat in our room did not work. The room never got warmer than 64 degrees. Needless to say in the evening the room was freezing. The rooms are also very dated. You can see cracks and the overall worn down look of the room very easily. The Crown Plaza is a block away and from what I hear, A LOT nicer. I don't think I will be back to this hotel.

BWAdkinn, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
We are very sorry to hear that you didn't enjoy your stay. While the hotel itself is old, we pride ourselves on the cleanliness and comfort of our rooms. We will check your rooms heating system and fix the problem. If you have any other concerns about your stay, please don't hesitate to contact us at (518) 523-2424 and ask for Kim. Hopefully we will see you back in Lake Placid at the Adirondack Inn soon.

"Valentine's day"

5
15/02/2018

My girlfriend and I had a wonderful time staying here... the pool and jacuzzi were all to us we were hoping to ride the tobaggan chute but it was closed on weekdays we stayed in one of their motel style rooms so it was a little chilly after the pool going back to the room but for the cheapest room they had it was very clean and the parking was perfect no long walks with luggage

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
We are thrilled that you took the time to review us. We are even more thrilled that you enjoyed your stay. We hope to see you again when the toboggan chute is open!!

"Sports trip"

5
05/02/2018

Great staff very friendly and helpful. The breakfast was wonderful. Location is great!! We needed to be close to the ice rink and long track it was perfect for our trip. We could just park and walk around the town. Would stay here again.

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Dear Valued Guest, Thank you for taking the time to review us. We are thrilled that you enjoyed your stay. Please visit us again soon.

"Mid week Getaway..."

4
25/01/2018

The Location is good. Almost Directly across from the Olympic Center… a short walk to shops and restaurants….Back gate leads to the City Beach and Toboggan run ,,,The Price was great, Inside Pool , Hot tub….Very relaxing lobby ( Rustic) … This is not a new Hotel , It has the Charm of a Rustic Mtn… Home….And Breakfast.

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Dear Valued Guest, Thank you for taking the time to review us. We are thrilled that you enjoyed your time here. We hope to see you again soon!

"Comfortable beds but that's it"

2
22/01/2018

Just returned from a long weekend for a hockey trip and stayed here with the teams. This hotel is OLD to say the least. Although the location is very convenient I would stay elsewhere next time.The tub had what we were assuming to be some kind of mold in the grout and a heat lamp that didn't turn off when turned on. There is not enough parking so we had to park on a side street one night when returning and walk to the hotel. It is time for an overhaul

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Dear Valued Guest, I am extremely sorry that this was your experience here at the Best Western Adirondack Inn. While parking is most certainly an issue during every busy hockey weekend, we are always able to find spots in the lot for our guests. I wish you would have come to the front desk and asked. We have several spots that we can arrange when it gets rather tight. As far as the tub goes, we pride ourselves on impeccable housekeeping standards yet we consistently strive to improve on that. Again, if we had known about this while you were here, maybe we could have resolved it in some way. We want all of our guests to have a uniquely fantastic and memorable experience. When they do not, we are not satisfied. While we are an older property, we strive to provide superior customer service, impeccable cleanliness, extremely competitive pricing and a small property charm that is not lost on most of our guests. We are extremely disappointed that this was not your takeaway. We look forward to having you again so that we my show you how special we are and how much we value each of our guests. Please do not hesitate to contact me directly if you have any questions, concerns, or ideas on how we can win you back. Best, Robert

"Couples ski trip"

4
16/01/2018

We went to Lake Placid for NYE with my family and liked it so much that we decided to return a few weeks later and decided to book at the Best Western. The hotel staff was very accommodating and provided us with a welcome goodie bag at arrival because we are Best Western members. Hotel is very clean and well maintained. Decor is a little dated. The breakfast was good and the hot tub and pool were very nice after a very cold day skiing. The location is excellent and everything is walkable. We will definitely return in the future!

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Dear Valued Guest, WOW! We are so glad that you took the time to review us. We are even more thrilled that you enjoyed your stay so much! We surely hope to see you again soon. Best, Robert Gyuest Services Manager

"Great Family Christmas"

5
11/01/2018

Fantastic place to stay for Christmas. Nice heated pool to relax after spending the day in the snow. Close to Mirror lake, park, and food. Staff were very helpful and accommodating. Rooms were huge and well heated.

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Dear Robbie P, Thank you for taking time to review us. It is great to hear that you enjoyed your time here. We are thrilled that we could make the holidays a little brighter for you!! Hope to see you again soon, Robert

"Bitter Cold trip"

5
08/01/2018

It was pretty cold (-21 on Sunday morning!) during this trip. Hockey tournament trip, so the hotel was filled with youth hockey parents and kids. The hotel handled it well. Breakfast was fine. Plenty of hot water with amazing pressure. Bathroom had a fan, so that's cool. Could have used some hooks to hang up the many layers we had to peel off. Parking lot was cramped when filled with big SUVs and snow piles.

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Dear Valued Guest, We are thrilled that you took the time to review us. The weather was horrendous, but we hope that did not take away from enjoying your stay. Throughout the winter, we battle the cold and the snow and we do our best to keep our guests happy. We are glad that we were able to do that in spite of the conditions in this case. We hope to see you again soon. Best, Robert

"Great Location"

4
04/01/2018

Located directly across from town center, was perfect for visiting Olympic sites and walking around town. This was great because we were able to spend time outside and then stop back at the room to warm up before venturing out to our next activity.

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
We thank you for the review. We are thrilled that you enjoyed your stay. Hope to see you again real soon. Best, Robert

"Across Main Street From Olympic Arena"

4
31/12/2017

Very convenient place to stay in Lake Placid. Immediately adjacent to Trailways bus stop. Huge complimentary breakfast. Comfortable double beds On the edge of Mirror Lake. TV and coffee maker worked fine.

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
We are thrilled you enjoyed your stay. We hope to see you again soon!

"Won't go back"

2
31/12/2017

This hotel was not great! It was full of youth hockey team families (which I have no issue with) that were incredibly noisy. I got maybe an hour sleep since the noise went on all night and the front desk seemed to do little about it. Also our room wasn't that clean.... there were hair ties and garbage in the corners!

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Dear "won't go back", We are sorry that you did not enjoy your stay. We try our best to cater to all types of crowds, but in the winter we have hockey teams nearly every weekend. When guests complain of noise, we do our best to deal with it. We have quiet hours after 10pm and any noise complaint after that is taken very seriously. I am not sure if you complained to the front desk staff, but each noise complaint is logged, dealt with immediately, and reviewed. It is a balancing act on holiday weekends as we want our guests to enjoy themselves without creating disturbances for other guest who prefer a quieter atmosphere. We are sorry that you had this experience. Our housekeeping staff prides themselves on keeping our rooms immaculate. They will not be pleased to hear that your room was not cleaned sufficiently. But, we can only improve when guests let us know when we do not meet the standard of excellence we strive for. If you would like to contact me directly to discuss this, I can be reached at [email protected] I would be happy to talk with you. Best, Robert

"Leisure in Lake Placid"

5
30/12/2017

We are returning guests to this hotel. We love the location, the staff members are exceptional, the indoor pool is great after a day of skiing. Our favorite hotel in LP! We did have an issue with the cleanliness of our room this trip, but it appropriately addressed by the staff.

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Thanks for a great review. am happy that we could resolve your issue. We pride ourselves on being exceptionally clean and we do not expect you to settle for less! Happy New Year!

"Ski weekend"

4
28/12/2017

Very Comfortable. Walk to dinner in town. Very Good Value. Have stayed here for ski weekend for past 10 years. A little outdated, but clean and comfortable. Will return next year. Needs new fitness equipment.

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Thank you for taking the time to review us. We are happy that you enjoyed your time here. Looking forward to your visit next year.

"Beautiful hotel with a great staff"

5
18/12/2017

We had an amazing stay!!! The location was perfect and directly across from the ice rinks and walking distance up Main Street to the shops and restaurants. Rooms were spacious and tastefully decorated and the price was right!! Kids had plenty to do with the pool and ping pong table and the adults enjoyed the sauna and hot tub. Lobby was done in a beautiful rustic decor and there is even a fire place to sit by. Best part of the stay was the staff. They were friendly, courteous, accommodating, patient (hockey team with 9 & 10 year olds), and funny. This will be our preferred hotel in Lake Placid!!!

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Dear Karen H, Thank you so much for taking the time to review us! We love the feedback. We are thrilled that you had a great experience while visiting our property. We hope to see you again soon! Best, Robert

"Very nice hotel!"

4
12/12/2017

Jennifer checked us in and was very nice and helpful. Told us where to find the pool and breakfast area. Rooms were a nice size. Bed was very comfy. There was a fridge in our room and ice machine very close by. We were within walking distance to everything.

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Dear Valued Guest, We are Thrilled that took the time to review us and even more thrilled that you enjoyed your stay! We hope to see you again soon. Best, Robert

"Decent hotel, a little run down"

3
27/11/2017

The common areas were very nice, fireplace in the main sitting area, nice deck but our room was definitely shabby. Quiet, good bed, great shower. So-so clean. Not able to access wifi and the person at the front desk was not surprised and couldn't help me so wifi apparently often not available. Very mediocre but right in town and easy walk to restaurants.

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Dear Valued Guest, We appreciate that you took the time to review us. I wish that I heard of some of this dissatisfaction while you were here. I know we typically have very little issues with the wi-fi and we pride ourselves on housekeeping excellence, so I sincerely apologize that your experience was not a reflection of that. I would love the opportunity to discuss this with you further. Please contact me at [email protected] at your convenience. Again, we really appreciate the review. Guest reviews are the only way we improve. Best, Robert

"hockey tournament"

4
13/11/2017

breakfast staff were amazing, friendly, and very accommodating for our young hockey players and parents. The food for breakfast was good and plentiful. The working fireplace was a nice touch. Location to all the ice rinks was perfect just walk across the street

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Dear Valued Guest: Thank you for taking the time to review us. We are thrilled that you enjoyed your stay. We hope to see you again soon!

"Best Western Lake Placid, New York"

5
28/10/2017

The Best Western Hotel and Resort in Lake Placid NY is one of the best. It is very clean, The staff pleasant and helpful. A decent breakfast with the usual selection of breakfast items, served in a specious dinning hall. The room was a bit tight but not unusually so. Lake Placid has a lot to offer and we enjoyed our stay.

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Dear Monica, We are thrilled that you took the time to review us. Of course, we are even happier that you enjoyed your time in our beautiful village. It is always nice to hear that our staff was pleasant and helpful. Our goal is to provide exceptional customer service to all of our guests. We hope to see you again soon! Best, Robert

"Superb hotel in the heart of Lake Placid."

5
21/10/2017

Wonderful hotel featuring large rooms (many with views of either Mirror Lake or historic 1932 & 1980 Olympic rinks). The common area lounge and breakfast rooms are the largest of any BW I have visited and the breakfast was world-class. The location is mere steps to Mirror Lake, Olympic village and on Main street where the restaurants & shops are plentiful. Outstanding experience.

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Dear Valued Guest, We are so pleased that you enjoyed your stay. We also thank you for taking the time to review us. It is always nice to hear that someone has had an exceptional guest experience here at the Best Western Adirondack Inn. We truly hope you will come visit us again soon. Best, Robert

"Great place to stay"

5
16/10/2017

Great place to stay deff hidden Gem in Placid. When we arrived the front end manager I believe his name was Robert was more than accommodating and friendly. The hotel was super clean and inviting. Breakfast was great and the lady that was working really made my day she was friendly helpful and kind and went out of her way to help. Noticed an extremely rude customer being way out of line and didn't miss a beat continued on with her work all with a smile. Thanks for starting the day off great!!! Only complaint would be to open the pool spa area before 10 am as we would have like to use in morning.

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Dear Justin B, We are happy that we could provide you with an exceptional guest experience. It is always fantastic to hear when someone enjoys their stay so much. Thank you for taking the time to review us and we hope to see you again soon. Best, Robert Guest Services

"Convenience is the word"

4
16/10/2017

I visited for a convention, and there was no easier place to stay than here. I only had to walk across the street for my meetings, and never had to move the car! The rooms are fine, obviously it is not the Mirror Lake Inn, but it is reasonably priced and the staff was very helpful. The views are very nice of the mountains, and the wifi is what I needed

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Dear Penn State Parent, Thank you for taking the time to review us. The kind words are appreciated. We are thrilled that you enjoyed your stay and we hope to see you again soon! Best, Robert Guest Services

"Not the Best Western"

3
10/10/2017

Stayed the one night at this hotel in September and was happy that it was only the one night. Location was fine however the room was tired and really very dated. Could do with a makeover and update. The redeeming factor was the inclusive continental breakfast.

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Dear "Not the Best Western" , We are sincerely sorry that you did not enjoy your experience at our property. Although we may be a bit on the older side, we strive to keep our rooms and common areas impeccably clean while providing world class customer service. We apologize if this was not the case during your stay. Thank you very much for taking the time to review us. We always take all guest reviews very seriously as we are are constantly looking for ways to enhance the guest experience. We would love to have you back the next time you visit our beautiful village. Best, Robert Guest Services

"Good Place"

4
05/10/2017

Close to Olympic areas and walk to town. Clean, great pool and friendly staff. Easy drive to other Olympic venues. The reception area is large with fireplace and comfortable seating. Gladly gave us a late checkout.

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Thank you for the kind words. We are happy you enjoyed your stay!! Best, Robert Guest Services

"Lovely town - average hotel"

3
01/10/2017

This hotel was convenient and lobby personnel was pleasant enough. Room, however reminded me of places about 30 or more years ago. Bath vanity was just tall enuf for 5-year old and back-breaking for adult. Bath/shower had black moldy spots. Room overall was quite dated. Thought it was overpriced for what we got.

"Clean, Comfortable and affordable and in the heart of the city"

5
30/09/2017

We enjoyed our stay. Our room, bed and pillows were very comfortable. The staff was very friendly and helpful to point out places of interest and good restaurants. The hotel offers an indoor pool, continental breakfast, exercise room and game area. We loved the lodge experience. Beautiful and spacious.

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
We are super glad that you enjoyed your stay! Thank you for taking the time to review us. It helps us tremendously to hear from our guests. We hope to see you again when you visit our beautiful village. Best, Robert Guest Services

"Mini holiday"

5
29/09/2017

Great place for a mini vacation. This Best Western is centrally located with lots of restaurants, bars and stores within walking distance. Great scenery, walking trails and parks within short driving distances. Only negative, our bathroom needed a new shower head

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Thank you for taking the time to review us. We are thrilled that you enjoyed your stay. Hope to see you again soon. Best, Robert Guest Services

"Average"

3
27/09/2017

We had a two night stay here, on the plus side it was within walking distance of restaurants, shops etc. Nice indoor pool & breakfast was quite good. On the negative side, the room was dowdy, in need of decorating & updating, though the bed was comfy. We were on floor level & it sounded like the person above was running a marathon from 5.30am & again in the evening. On both mornings & evenings a coach parked outside our room with its engine running for over an hour from 6a.m. Very annoying & we couldn't have got off the car park without asking the driver to move. We did register our annoyance at reception. The room didn't match the quality of photographs on the website, would choose to stay here again.

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Dear Valued Guest: Thank you for taking the time to fill out the survey. We always value our guests' feedback. We are sorry that your experience was not more satisfying. Please feel free to contact me directly with any concerns. Thank you Robert, Guest Services

"OK"

3
25/09/2017

I stayed here coming through Lake Placid. The outside looks better than the inside room-wise. The outside patios are common, so someone can walk the length of it and look in all the rooms if the curtains are not drawn. Nothing is really that bad but nothing to rave about either. The lock was broke on my patio door of room 244, so make sure to put the side-rod down to block someone opening your patio door! The hotel clerk Kim was very nice and helpful in pointing out places to eat in town and suggesting things to do. She is so far the ONLY one to give me my complementary bag of water and granola bars (BW Fall Promo for Gold Members that the one in Montreal actually took away my points for when I inquired where I could get water) in all the BW hotels I have stayed at, so she's more honest and professional than most BW clerks. The breakfast wasn't as good as some BW that make you a custom omelette (there again is an example of how different BW operate from each other), but you can go to the Breakfast Club restaurant in town. I have to say the price charged is a little too high (especially compared with the Hilton Hampton Inn that has a newer more modern place and atmosphere - and lower rate) for how old and tired this place looks.

"Pleasant Stay"

4
25/09/2017

Enjoyed a pleasant stay at BW Adirondack Inn. Location was excellent for walking to restaurants, shops and other activities. Staff was very accommodating and friendly. Overall stay was very enjoyable.

"Good location "

3
21/09/2017

If there had been a good rating I would have used that as it is more good than average but to my mind not actually very good. Good location as walking distance to restaurants and bars. Also Mirror Lake just accessible through the back gate which is great to run around if you like jogging or walking 2.7 miles I was told. The breakfast is your usual motel breakfast served in a nice setting and staff very friendly. Reception check in was again very friendly and welcoming. Wifi was dreadful and kept dropping out. The room was very dated and especially the bathroom which was very scuffed. The sink area was very low and the towels were really thin and small. The bed was comfortable and the room was clean. Having said all this we did elect to stay for a second night so not that bad obviously but I didn't feel it warranted a very good but it's a bit more than average. If I ever went to Lake Placid again I would probably try somewhere else but unfortunately I doubt I will return.

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Dear Valued Guest, We are grateful that you took the time to review us. Your comments and observations help our team work harder to provide the most exceptional guest experience possible. We are thoroughly disappointed that you did not find your stay exceptional. We hope you reconsider staying with us again. Again, thank you for taking the time and for noting all the positive things that you did. Best, Robert

"Best Western Adirondack Inn was a very pleasant surprise"

5
17/09/2017

This was the only room we could get for a weekend that looked halfway decent. As it turned out, we were very happy with the entire place. We were on bottom floor, room 109. Motel was very quiet, I never heard any kind of noise from other rooms at all. Our room was a very comfortable size and nicely appointed. Since the parking lot was right outside the door, it was great to have the option of sheer curtains along with the heavier ones to close for privacy that didn't make the room totally dark during the day. Good shower, overall very clean. The beds were heavenly! Clean, white comforters and such comfy mattresses! The common area near the office is cozy and warm. There's outdoor deck space, a huge breakfast room (breakfast included with room), and very clean pool, hot tub, and exercise room downstairs. There is an outdoor sitting area with a koi pond, and right across the street is the lake and beach. Everyone working there was extremely polite and friendly. Would highly recommend this Best Western and would stay there again.

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Wow! Thank you for the good vibes!! What a fantastic review! Our staff work hard to provide a quality experience and we are always happy when we succeed. We appreciate the very thoughtful and thorough review. We hope you visit our beautiful village again soon. Best, Robert

"Lake Placid visit"

4
17/09/2017

This was a very beautiful hotel both inside and out. Breakfast was amazing for the value with a wide variety of items to choose from. The staff was great and very helpful. They were both professional yet very friendly. This place was easy walking distances from shops, sights and restaurants. If you have not eaten at Smoke Signals please experience that adventure. It was recommended to us and we ate there twice. Sooooo good! The hotel has an indoor pool which is great for families too. A post office is close and the Olympic complex is right across the street. You just can't beat the value but book ahead!

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Thank you West Coast Joe!! We appreciate the feedback and we love that you took some of your valuable time to review us. We are thrilled that you had a great experience. Hope to see you again soon. Best, Robert

"Very clean"

3
17/09/2017

Very clean room, nice attention to detail. Only stayed one night so did not use amenities, pool looked immaculate! Exercise room appeared lacking but they warned us. Free breakfast was adequate with great service. We had king room in the front with 2 nice patio doors and balconies. Price was good! Outside areas much in need of updating though. Only other complaint was bathroom was way too small, I'd rather have a smaller room with more accessible bathroom. Overall very good though.

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Dear Valued Guest, Thank you for taking the time to review us. We appreciate the feedback. We take all comments seriously and we work hard to improve our property constantly. We are pleased that you had a quality guest experience and we will use your feedback to make sure we continue to improve and deliver a great product to all our guests.

"Best time @ Best Western"

5
13/09/2017

We stayed here for a family wedding. It was centrally located. Walking distance to all the venues. (although we had to drive due to the weather) Near shopping, dining, entertainment, activities... We will definitely stay there again.

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Dear Valued Guest, Thank you for reviewing us. We are thrilled that you enjoyed your stay. Sorry about the weather. Please come visit again soon. There is no place in the World like Lake Placid on a clear, sunny day!!

"Stay our best western"

4
11/09/2017

Great location of the hotel. Near everything, walking distance from many restaurant and village. I recommand the hotel. Rooms are clean and service is good. Wifi is accesible. Breakfast was good. If I go back to lake placid, I will go back to this hotel

"Great choice for Ironman 70.3"

5
11/09/2017

My husband and I were planning a day trip to Lake Placid to cheer friends during the half Ironman, but decided last minute to try to stay over the night before. There were a few hotels with last minute availability, but this one had the best room (1 king bed), best location, and the best rate! We didn't realize how lucky we were until we walked 60 seconds out the back parking area to spectate the swim. We arrived very late on Saturday night and I worried parking would be full, but it wasn't - and a staff member even volunteered to move his vehicle so we could use the overflow lot if necessary! We especially appreciated the on-site coffee/tea, mini fridge in the room, and continental breakfast - which was offered 2 hours earlier than usual in consideration of the triathlon. The doors/walls aren't the most soundproof, but completely adequate. I awoke early to the sound of guests talking and bustling about, but I think that had little to do with the hotel - it was because the triathletes staying there were awake, energized, and on the move (and who could hold that against them?!)

"Lake Placid Ironman weekend"

3
11/09/2017

Hotel was perfect for Ironman. Across the street from swim. Parking is tight but manageable and the hotel has a great big lobby for meeting friends and family or just hanging out. We have stayed their a few times and the hotel is located in the center of everything.

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Dear Repeat Guest, Thank you so much for reviewing us. We also thank you for your repeat business. Never hesitate to come speak to our Guest Services Team if there is anything less than exceptional with your stay. Please come see us again real soon! Best, Robert

"Wonderful stay"

4
08/09/2017

Met by a friendly staff member who supplied us with our rooms and was very helpful with our registration, where our rooms were and where to park our motorcycles. Our room was everything that we could have wanted. We were on the bottom floor with chairs outside for sitting. We could visit with our traveling companions and keep good watch over our motorcycles.

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Dear Valued Guest, Thank you for taking the time to review us. Your comments help us provide the best possible experience for all of our guests. We are very happy that you had an enjoyable stay. We are always happy to accommodate our Harley Davidson friends! Please come again soon. Best, Robert

"Good value and location"

4
06/09/2017

We spent two nights here while in town for a wedding. The rate was very reasonable in comparison to other hotels in Lake Placid. The rooms are nothing special but it is definitely clean and comfortable. The decor certainly feels like a cozy weekend in the mountains. I didn't deal with many staff members, but everyone we did encounter was friendly and accommodating, especially at breakfast each morning. The location is great as well. We did not have much free time but there is a good amount of places in walking distance.

"Location, location, location"

4
06/09/2017

Our family went to Lake Placid to support one of our members who was participating in the Ironman Triathlon. We chose the Adirondack because it provided the absolute best location for our athlete. He was able to sign in and return to his room and stay warm and dry before the beginning of the swim. He was also able to walk to his room (yes, he was assisted a bit by his brother) after the race. All the roads close for the duration of the triathlon so if you are not staying close to the end, it can be a very painful walk at the end. The bonus was for the family. We were able to see the beginning of the swim, go back to the room for a morning coffee and still catch the beginning and end of the second lap. We also sat on the hotel's step to watch the beginning of the bike section. At the end it was not a long walk to the finish and we were all there for our Ironman. Everything else at the hotel, accommodation, breakfast, pool, fitness facilities, reading spots and picnic areas were very good.

"Clean and great price."

5
24/08/2017

Hotel room was very clean and staff very efficient and friendly. Hotel is on Main Street and it is a wonderful town to explore. Lots of restaurant options within walking distance of the hotel. Adequate off street parking and great views.

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Dear Valued Guest, Thank you so much for taking the time to review us. We are very happy that you enjoyed your stay. We surely hope that you will visit us again very soon! Best, Robert Guest Services

"Spure of the moment trip"

5
23/08/2017

We did not have a reservation. Staff was accommodating finding us a room. Gave tips on things to see and do in the area. Gave a great recommendation where to eat with decent prices. Was so good it was only place we ate.

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Dear Valued Guest, Thank you for taking the time to review us. We are thrilled that you enjoyed your stay. It is nice to hear that our staff was so accommodating. We hope that you take another "spur of the moment trip" to our beautiful town again soon. Sincerely, Robert

"Best Bargain"

4
17/08/2017

Wow! This place is straight out of a ski weekend 80's movie: Not a bad thing necessarily. The rooms need some updating, especially the bathrooms, but the rooms were very clean. I check every hotel we stay in thoroughly for bedbugs: This place gets my bedbug free approval! This place has been well kept since, what I assume were its heydays, in the 1980's. The decor still feels like a 1980's lodge. The second-floor rooms have vaulted ceilings and shared balcony access, outfitted with Adirondack chairs. Rooms in the front of the hotel have a street view. Rooms towards the very back on the second level have a small lake view. The lady who checked us in was very kind. We arrived a little early and were the first guests to arrive for the day. She even showed us a couple of rooms and let us pick which one we wanted. Breakfast was very good. Waffles, cereal, fresh fruit, fruit cocktail, yogurt, breads and danishes. The coffee was not great though: Pretty watered down. No big deal, we brought coffee and a french press thermos. We just used the hot water to make our own coffee. Dining is in the old bar area (I'm telling you, this was the place to be in 1983). The pool was nearly Olympic sized(slight exaggeration)! But the biggest pool I have ever seen in a hotel. You can definitely do laps for your morning workout. The workout room has three pieces of equipment: some massive weight lifting machine (top of the line in the 80's), top of the line stationary bicycle (from the 80's) and a brand new treadmill. Also, this place has a sauna which is another bonus. This hotel is located near the end of the "strip". The placement is perfect. You can walk to everything from here. I highly recommend this budget friendly place if you're staying in Lake Placid. * side note: If you're coming in from the west, you will pass through Saranac Lake before you get to Lake PLacid. They have an Aldi and you should stop if you don't want to pay out the wazoo to eat out. Every restaurant in Lake Placid is very expensive. Even McDonald's is more expensive here.

Robert P, Guest Relations Manager at Best Western Adirondack Inn, responded to this review
Dear Valued Guest, Absolutely love the review! We are so happy that you took the time to write such a thorough review; very thoughtful and accurate. We are always in the process of updating the rooms, but we love the throwback feel of our lovely place. Our housekeeping staff was thrilled to hear that you enjoyed the cleanliness of the rooms. They all work so hard to deliver immaculate rooms on time. They always appreciate the good vibes. Even though we may have been the "place to be in '83", we like to think we are still pretty special. We take a lot of pride in our humble establishment and it's great to hear from guests that really notice what we have to offer. We only improve when guests like you write thoughtful, accurate, detailed reviews. That was very much appreciated. Please visit us again soon. Sincerely, Robert Guest Services

"Excellent quality for a reasonable price"

5
12/08/2017

I do enjoy and grateful to the warm and caring hospitality of the manager and the staff at highest level. Best location, high quality and friendly behavior of all the Best Western at Adirondack is unforgettable. I thank you .

"dated hotel and unprofessional manager"

2
11/08/2017

While we were checking in the GM was yelling at an employee right next to the front desk. We could hear everything. It was awkward and uncomfortable and extremely unprofessional. The rooms haven't been updated since the 70s and were humid and musty.

Robert P, Guest Services at Best Western Adirondack Inn, responded to this review
We appreciate your feedback and, as always, guest comments and reviews help us improve our product. We are sorry for the lack of professionalism you spoke of and we have rectified that situation. We are constantly working on upkeep and on improving the appearance of our rooms and property. We are sorry that you did not enjoy your room. If you contact me directly, I would love the opportunity to offer you a resolution. We pride ourselves on professionalism and cleanliness. If we fell short on this occasion, we'd love the opportunity to make it right. I can be reached at 518-523-2424 or at [email protected] Best, Robert Pelish Guest Services

"Frequent Visitors"

4
09/08/2017

Whenever we go to Lake Placid we always stay at this Best Western. It is at the beginning of the main street of Lake Placid so it is a great location. The rooms are clean and comfortable. The service is always very good. The free breakfast is good- a lot of variety to choose from. The best thing is that you could walk the whole main street from the Best Western to the Mirror Inn and visit all the shops and restaurants. It is also across from the Olympic Convention Center/Arena which has a lot of information and historic information about the Olympics so you can visit any of the attractions from the Olympics. It is not a "luxurious" hotel but for the value, it has everything you would need for an enjoyable stay

Robert P, Manager at Best Western Adirondack Inn, responded to this review
As always, we are thrilled when our guests are happy. Thank you for taking the time to write a review. We sure hope to see you again soon!

"ADIRONDACK INN"

4
09/08/2017

Great location. Affordable price. Excellent breakfast. Free parking and Wi-fi with an indoor swimming pool. Wi-fi connectivity can be improved. They need to install wi-fi repeaters to resolve the issue.

Robert P, Guest Service at Best Western Adirondack Inn, responded to this review
We thank you for the kind words! We will absolutely look into the Wi-fi issue and we thank you for bringing it to our attention. Thank you for taking the time to review us. We sincerely appreciate all feedback!

"Little over priced and out dated"

3
08/08/2017

Good location, with a friendly staff. Breakfast is your typical free hotel breakfast which does get a little boring over time. Hotel itself is clean but dated. The room air conditioner has a energy saving mode that causes it to continuously cycle, a noisy inconvenience when trying to sleep. Rooms are quiet and large. Nothing to do with the hotel but on cable, when did the History Channel became nothing more then the American Pickers?

Robert P, Guest Services at Best Western Adirondack Inn, responded to this review
Thank you for taking the time to review us. We sincerely appreciate the good vibes! We love any and all feedback as it makes our team stronger and better equipped to meet our guest's needs. We will look into the A/C issues. We appreciate the heads up and I apologize for that inconvenience. We are always improving and updating our decor as well, so we thank you for that comment. We are thrilled you enjoyed your stay and we hope to see you again soon!

"Good Hotel"

4
08/08/2017

Decent hotel. Loved the big room. Really great value and location Kept us waiting for check in but not a big deal and shaved a few $ off. They were very nice. It was very busy so felt for them. Pool area not so good. Needs to be updated.

"Awful "

1
06/08/2017

I always rely on trip advisor before making any hotel booking, it generally never fails. We were on a road trip and on a budget, so trip advisor was essential. Unfortunately with this hotel, trip advisor totally let me down. This hotel is horrible. It desperately needs a refurbish. Our room, 222 I think, was very dark, smelt doggy, very noisy air conditioning unit right next to one of the beds (so that was a peaceful nights sleep), the beds were the old metal spring type that were probably 30 years old so creaked on every move and were very uncomfortable. The room was generally very outdated and very tired. It was like being put up at your grannys! The breakfast was ok, the staff were friendly and the location is excellent. These are the only good things that can be said about the hotel. We have stayed in some hotels on this trip of similar budget and all have been in line with the reviews and have all been as expected. This one is definately not and I don't understand the positive reviews on this hotel. It goes without saying I will not be returning. Lake Placid region is stunning though, just make sure you stay somewhere other than here!

"Great Hotel in a Picture Perfect Setting"

5
01/08/2017

For style and atmosphere, you cannot beat the Adirondack Inn in Lake Placid. This hotel is a perfect fit for the surrounding mountains and life style. It is nicely situated on the main street of town, directly across from some of the Olympic facilities and only about a 5 minute walk to the start of the shopping area. The hotel has a very relaxing décor based on the outdoors nature of the area. It has a large pleasant dining room and a spacious lounge area for rest and relaxation, complete with fireplace. Breakfast is included and it is one of the best we have had; featuring a wide selection of good quality food and a spacious dining area. The hotel has a large indoor pool, an adjoining hot tub, a small exercise room and a ping-pong table, on the lower level. While we did not make use of these facilities they were all very clean and nicely appointed. The staff were very friendly, the bed was comfortable and the room had a small balcony with two chairs. We had stayed here about ten years ago, were completely pleased with our stay then, and now, and very highly recommend this hotel for any travelers. Lake Placid never disappoints.

John L, General Manager at Best Western Adirondack Inn, responded to this review
Dear Allan_Journeys, Thank you for staying with us and for reviewing our property! Your satisfaction is very important to us and we appreciate your feedback. I'm happy to hear you enjoyed your stay with us again and we look forward to seeing you again soon. Please let me know if I can be of any assistance to you personally. Happy Travels, John La Selva General Manager

"Nice hotel with great setup to hang out there"

4
27/07/2017

Hotel is older like most in Lake Placid but is kept up. Our room was one of only a few with a private balcony. We didn't request it so it was pretty cool. Breakfast was decent and free. Just wish they had bacon instead of sausage patties but that's just my preference.

John L, General Manager at Best Western Adirondack Inn, responded to this review
Dear Q2770IHtim, Thank you for staying with us and for reviewing our property - We appreciate your feedback! We look forward to seeing you again soon. Happy Travels, John L.S. General Manager

"Well situated with all the amenities"

5
27/07/2017

This was our second time to this hotel and the experience was still great. The staff is very friendly and nice to motorcyclists, which is not always the case... The person at the desk ensure we had a floor room so our bikes were close by. The rooms are big enough and clean. The hotel is close to pretty much everything in walking distance. The breakfast they serve is very complete and good.

John L, General Manager at Best Western Adirondack Inn, responded to this review
Dear Pat B., Thank you for staying with us again and reviewing our property! Your satisfaction is very important to us and we appreciate your feedback. We hope to see you again soon. Ride on, John L.S. General Manager

"Perfect Ironman spot!"

5
26/07/2017

I stayed here 3 nights during the Lake Placid Ironman weekend to support my friend. This Best Western was in the ideal place- out the back door is Mirror Lake just steps away and out the front is the Olympic Oval and Ironman Village. The room is cozy and clean. Breakfast is good for a quick bite. Main St w/ shops and restaurants is less than a 5 min walk. Truly ideal location.

John L, General Manager at Best Western Adirondack Inn, responded to this review
Dear Maria, Thank you for staying with us and for reviewing our property! Your satisfaction is very important to us and we appreciate your feedback. We look forward to seeing you again soon. Happy Travels, John L.S. General Manager

"Directly Across from Olympic Center"

5
20/07/2017

The Inn has an older lodge appearance. Everything is very clean and comfortable. Great breakfast room. It is directly across from the Olympic Center making that an easy access. Just minutes to walk downtown.

John L, General Manager at Best Western Adirondack Inn, responded to this review
Kent, Thank you for staying with us and for reviewing our property! Your satisfaction is important to us and we appreciate your feedback. We look forward to seeing you again soon. Happy Travels, John L.S. GM

"Disappointed"

3
16/07/2017

Booked the room 6 months in advance since we know summers in Lake Placid are busy. We had a great experience last year and decided to return however, this year, we were disappointed. Apparently, when you book on Expedia or other sites, you seem to be given whatever is left over and the hotel has "no control" over this. I find this strange since I have used Expedia for probably 10 years and never had an issue like this. We ended up with an accessible room on the 1st floor which was uncomfortable. The shower had very little pressure and the handheld unit wasn't particularly clean. The carpeting was worn and felt as though you were walking on concrete. We decided to have a drink on the porch as last year that was nice however, this year, we listened to electric drills and workmen even after 6pm, so that was a bust. We asked twice to be moved but was told they were full so they couldn't do anything even though we were able to check in early. It seems like they could have given us a better room before other check-ins, especially since were are repeat customers. The pool was good but too much chlorine. I also remember the breakfast being better in 2016 with good pastries, etc. Not this time - sad, we will not likely be back although the location is great.

John L, General Manager at Best Western Adirondack Inn, responded to this review
Dear Traveling _Greens, Thank your for staying with us and for reviewing our hotel! On behalf of the entire team, I am sorry we did not meet your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We will work hard to fix the issues you mentioned. Thanks again. Happy Travels, John La Selva General Manager

"Great location - Great place to stay in Downtown Lake Placid"

4
16/07/2017

We booked our room directly with the hotel with "john" - he promised an excellent room at a good rate. We got the deluxe King room on the 2nd floor facing the main street and the Olympic Center. It was an excellent Sunny and cheerful room with very comfortable bed. An great view of the sunset in the evening as well as a small balcony with chairs - perfect place to people watch. Breakfast area was large, well maintained by an efficient staff, and several options.

John L, General Manager at Best Western Adirondack Inn, responded to this review
Dear FloridaorVermont, Thank you for staying with us and for reviewing our property! Your satisfaction is very important to us and we appreciate your feedback. It was nice meeting you and we look forward to seeing you again soon. Happy Travels, John La Selva General Manager

"OK Hotel"

3
13/07/2017

Overall stay was fine. Good location to everything. The entry doors onto deck unsafe and in need of repair. Food service, internet and room otherwise fine for the $$. Parking lot is tight for larger vehicles and spaces are limited so beware.

John L, General Manager at Best Western Adirondack Inn, responded to this review
Joan, Thank you for staying with us! We appreciate your feedback and will work hard to fix the issues you brought to out attention. We look forward to seeing you again soon. Happy Travels, John La Selva General Manager

"Lake Placid"

4
13/07/2017

The staff was friendly. This location didn't go out of it's way to make it special, but they were nice. The parking was terrible. The pool was very nice. This hotel was close to many attractions in the area.

John L, General Manager at Best Western Adirondack Inn, responded to this review
Hi Kathy, Thank you again for your email! I am going to look into your suggestions. We hope to see you back soon. Best, John

"Disappointing visit"

3
11/07/2017

We visit Lake Placid 2-3 times a year. The past several years we have stayed at this Best Western and have been very satisfied. This visit was, sadly, different. We arrived approximately 45 minutes before check-in time. When we asked if we could check in, the clerk literally laughed at us. Okay, well, we understood we were early, but her response was inappropriate and rude. We have arrived early on other visits, usually holiday weekends, and it wasn't so much that our room wasn't ready, it was her attitude that was bothersome. We decided to take a stroll downtown and came back about 2 hours later. Yes, our room was ready. It was a first floor room. We asked if we could upgrade to the second floor, either complimentary since we are Rewards members, or for an additional charge. This same clerk's terse reply was that the hotel was full. That's fine, we understood and took our key cards. But again, her curt responses were so unlike our other visits. So unwelcoming. This was easily our 10th visit to this same hotel and never have we been treated so poorly. While our room was fine, it was never serviced by the cleaning staff - despite our seeing the cart right outside our door when we stopped back briefly to drop off packages. Otherwise, we were gone from our room the entire day. Again, just not at all like other visits. We've decided to move on from this Best Western for future trips. A welcoming smile and attitude are all we ask.

John L, General Manager at Best Western Adirondack Inn, responded to this review
Dear Willow, Thank you for staying with us again. I am so sorry for the cold reception you received at check in! It it not our normal M.O. I can assure you that will not happen again! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, John La Selva General Manager

"Nice and cute hotel."

5
11/07/2017

Nice and cute hotel. Very friendly staff. Great breakfast. Clean room with balcony and nice lake view..Nice TV and very strong WIFI. Great location. Sauna did not work though. Overall hotel is excellent for family of two or 3 to stay.

John L, General Manager at Best Western Adirondack Inn, responded to this review
Dear Vladsmel, Thank you for staying with us and for reviewing our property! I'm glad you enjoyed your stay and we look forward to seeing you again soon. Happy Travels, John La Selva General Manager

"Great hotel"

5
05/07/2017

Nice place in a convenient location within walking distance of many locations in Lake placid. Very comfortable and exactly what we were looking for! Breakfast was delicious, the pool area was nice, and the back deck made the room feel very cozy.

John L, General Manager at Best Western Adirondack Inn, responded to this review
Dear 679nicholasp, Thank you for staying with us and for taking the time to review our property! I'm glad you enjoyed your stay, our location and our amenities. We hope to see you again soon. Happy Travels, John La Selva General Manager

"Great location, nice place to stay"

5
03/07/2017

You can not beat the location and the value. We stay here for skating competitions. We will be back. The staff is professional and efficient. The rooms and are clean and comfortable. Love the free breakfast.

John L, General Manager at Best Western Adirondack Inn, responded to this review
Dear Mark, Thank you for staying with us and for taking the time to review our property! We value your patronage and satisfaction. I'm glad you enjoyed your stay with us once again and look forward to seeing you again soon. Please don't hesitate to contact me if I can be of any assistance in the future. Sincerely, John La Selva General Manager

"North Country"

3
29/06/2017

BW Lake Placid is not a luxury hotel. It is a very reasonable middle-of the-road hotel. The staff was friendly and courteous. I would not hesitate to stay here again. The Adirondack community is a fun and active area- summer and winter. There is plenty to do and see. Our trip was in the summer. BW Lake Placid is close to the Main St. restaurants and also close to activities and points of interests. The property is skrunched into a lot along the main st. For families looking to base out of a hotel and explore the area, BW is a good spot. Hoses and cloths were available to clean bicycles and outerwear.

John L, General Manager at Best Western Adirondack Inn, responded to this review
Dear Robert, Thank you for staying with us and for taking the time to review our property! Your satisfaction is very important to us and we value your feedback. I appreciate your telling us what you liked about your stay and how we can improve. It helps us deliver a better experience for you and other guests in the future. We hope to see you back again soon! Happy Travels, John La Selva General Manager

"Close and Convenient!"

5
24/06/2017

Great location just across the street from the Olympic Center Indoor rinks. The backside of the hotel has a path right to the lake and for the winter the toboggan slide! The room was very spacious and comfortable complete with a mini fridge which was handy on the hot weekend we stayed. Breakfasting in the lounge area was appreciated. There is a lot to choose from for many types of appetites. We've booked again for an August date!

John L, General Manager at Best Western Adirondack Inn, responded to this review
Dear KEP12538, Thank you for staying with us! I'm glad you enjoyed the hotel and the amenities we offer. We look forward to seeing you in August. Sincerely, John La Selva General Manager

"Horrible stay at the best Western Adirondack Inn"

1
12/06/2017

Look elsewhere! The room was dated. The service was miserable. The cleaning staff did not service our room for two consecutive days, even when we asked them to return. The only good part was breakfast, because of a lovely woman named Gloria. Otherwise there are many high quality hotels, Inns and bed-and-breakfast in Lake Placid. I suggest you look elsewhere

John L, General Manager at Best Western Adirondack Inn, responded to this review
Dear Sandra, Thank you for staying with us and for taking the time to review our hotel! Judging by our past reviews, you had an experience that is out of the norm for our guests. I apologize for that. Next time something like this happens in your travels, I would encourage you to seek out management, so the issue(s) can be fixed at that time. It is extremely difficult, if not impossible to fix post stay. I'm sure you understand that. I thank you though, as I will be using your feedback to ensure ultimate satisfaction for future guests. Happy Travels, John La Selva General Manager

"Great Value"

4
06/06/2017

We stayed for one night over the Memorial Day Weekend. Great location right in town, walking distance to all and a short drive to High Peaks! Pool and jacuzzi! Breakfast was served in a large room with some nice options.

John L, General Manager at Best Western Adirondack Inn, responded to this review
Dear Elizabeth, Thank you for staying with us and for taking the time to review our hotel! I'm glad you enjoyed your stay, our amenities and location. We hope you will come back and see us again soon. Sincerely, John La Selva General Manager

"Great night sleep"

5
02/06/2017

I stay in this hotel every time I come to Lake Placid. It is very comfortable nights sleep. the balcony off the room is a great place to sit with your morning coffee overlooking Mirror Lake and their own little coy pond. I like the free breakfast, pool and hot tub. The service is very friendly and helpful. The location is within walking distance to center of town for shopping and dinning.

John L, General Manager at Best Western Adirondack Inn, responded to this review
Dear 0257OXUlisag, Thank you for staying with us! I'm glad you enjoyed your stay, our hotel and the amenities we offer. You satisfaction is very important to us and we hope to see you again soon. Sincerely, John La Selva General Manager

"Awesome stay at the Best Western Adinrondack Inn"

5
01/06/2017

Perfect location in Lake Placid, great staff, friendly experience. Décor is like staying at a lodge. Very quaint. Very much enjoyed my visit. If you are looking for a pleasant, not "over-the-top" exclusive fine dining, etc. this place is excellent.

John L, General Manager at Best Western Adirondack Inn, responded to this review
Dear 478berniceb, Thank you for staying with us! I'm glad you enjoyed your stay. We look forward to your next visit. Sincerely, John La Selva General Manager

"Trip to Lake Placid"

5
30/05/2017

I had one of the best experience in this BW hotel. The location of the hotel is excellent. Service as well as Breakfast is are excellent. We went to the Winter Olympic museum, which was just across the hotel.

John L, General Manager at Best Western Adirondack Inn, responded to this review
Dear Dipak, Thank you for staying with us! I'm glad to hear you enjoyed your stay. We hope to see you again soon. Happy Travels, John La Selva General Manager

"Great location"

3
23/05/2017

Great mountain scenery. Winter ski lodge atmosphere, rooms need updating, probably haven't been updated in many years. Not enough outlets for charging phones, etc. sliding glass door with small sunken patio overlooking parking lot.

John L, General Manager at Best Western Adirondack Inn, responded to this review
Dear Julie, Thank you for staying with us and reviewing our property! Your satisfaction is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future. We hope you will come back and see us again soon. Sincerely, John La Selva General Manager

"We will definitely be sure to stay there again !! It was clean and staff was very nice and rooms are clean and spacious."

4
22/05/2017

Very happy with our stay!!! The rooms are clean and spacious staff was very nice. The only two things that could be better is a game room for the kids and more of a selection for breakfast. Very nice place.

John L, General Manager at Best Western Adirondack Inn, responded to this review
Dear 772kirkj, Thank you staying with us and for your review! I'm glad you enjoyed your stay and look forward to seeing you again soon. Happy Travels, John La Selva, General Manager

"Clean but dated"

4
22/05/2017

Hotel is in a great location (across from Olympic Hockey rinks) and is very close to the main parts of Lake Placid. Very clean, very good breakfast included in the rate, but the rooms are showing age. Certainly not an issue though. Good place.

John L, General Manager at Best Western Adirondack Inn, responded to this review
Dear Henry B, Thank you for staying with us! I'm glad you enjoyed the hotel, location and amenities. We hope to see you again soon. Sincerely, John La Selva General Manager

"Convenient location"

5
01/05/2017

The convenience of this location was ideal for attending convention, shopping and variety of restaurants nearby. We look forward to coming again and taking advantage of the areas offerings. this was an id al location and happy we were able to book a room and had stayed here previously.

John L, General Manager at Best Western Adirondack Inn, responded to this review
Dear C9117Apatriciad, Thank you for staying with us! You satisfaction is extremely important to us and we appreciate your feedback! I'm glad you enjoyed your stay with us, our location and our hotel's amenities. We hope you will come back and see us again soon. Happy Travels, John La Selva General Manager

"Lake Placid Best Western stay"

5
01/05/2017

Great service at check in and check out. It was a very comfortable bed and room. Easy to park and walk to everything on the main street which has lots of restaurants and shopping. I would definitely stay here again when in the Lake Placid area.

John L, General Manager at Best Western Adirondack Inn, responded to this review
Dear michaelmD4061EK, Thank you for taking the time to review our property. You satisfaction is very important to us and we appreciate your feedback! I'm glad you enjoyed your stay, our location and our amenities. Thank you fpr staying with us. We hope you will come back and see us again soon. Please don't hesitate to contact me directly if I can be of any assistance in the future. Thanks again, John La Selva General Manager

"Nice hotel"

4
30/04/2017

Stayed here for a night. Rooms on first floor access from the outside so you can wheel your bicycle inside if you need to. It is overall a nice place in a great location. This place books up quick during their peak season.

John L, General Manager at Best Western Adirondack Inn, responded to this review
Dear Kafrederick1, Thank you for staying with us and for taking the time to review our hotel! I'm glad you enjoyed our location and our amenities. People training for IronMan, etc., love the outside rooms, because they wheel in so easily. We hope you will come back and see us again soon. If I can provide any assistance, please don't hesitate to contact me directly. Thanks again and Happy Travels, John La Selva General Manager

"Perfect Location, Perfect Hotel"

5
27/04/2017

Kudos to the staff for having to deal with all our hockey kids...lol. This hotel was absolutely wonderful from talking with the group manager and booking the rooms right to the time closed the door on our stay. The location was perfect for our hockey families, they could walk to town, to the rink or the oval. There was a nice little restaurant with a fire pit next to the hotel as well. The pool was nice as well as the addition of a ping pong table. They had a nice breakfast area that was quite large and they allowed us to use that to also host a team party one night. thank you Best Western, cant wait until our next trip to Lake Placid

John L, General Manager at Best Western Adirondack Inn, responded to this review
Dear shuttertravel, Thank you for taking the time to review your recent stay at our hotel! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve you are helping us deliver a superior experience for you and other guests in the future. Thank you for staying with us! We look forward to seeing you again soon. If I can be of assistance in the future, please don't hesitate to contact me directly. Happy Travels, John La Selva General Manager

"Pool, jacuzzi, sauna"

4
21/04/2017

Pool, jacuzzi, sauna that is what invited me to try Best Western Adirondack inn. It's off season and my room smelled a bit musty, but that was to be expected. The beds were clean and comfortable, which is what mattered to me. All the staff was friendly, helpful and professional. The pool, jacuzzi and sauna were all very clean! They even had separate changing, shower rooms right off the sauna, which was a bonus. The pool, indoor, had nice lounge chairs around it. A large area around the pool. Large windows, that would have had great views in the summer or winter. Complimentary breakfast had the standard eggs, sausage, waffle maker, assorted continental items. Nothing special. My surprise was the outdoor room access. I may have read the hotel details incorrectly or it wasn't clearly stated. I expected, but did not have an inside room. The walls were not sound proof and I could hear anyone walking above or next to us. They did have inside rooms, we walked the halls on the way to the pool, and evert step was noisy and creaky. Maybe, no one was in those room, idk. Close to dining and shopping, across the street from the Olympic museum.

John L, General Manager at Best Western Adirondack Inn, responded to this review
Dear Koiva, Thank you for staying with us and for taking the time to review our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we continue to offer the best experience possible for our guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 518-523-2424. Sincerely, John La Selva General Manager

"Great Stay"

5
17/04/2017

Excellent location right across teh street from the Lake Placid Ice Arena and a 2 minute walk to the downtown area where the shops and stores are. Kim at the check in was very helpful. You can never go wrong the breakfast at a BW - waffles, eggs, bacon, sausage, cereals, oatmeal, muffins/danishes with bagels and breads, juices and hot fresh coffee. I highly recommend this hotel for its location and value. We will be looking to ocme back in the winter to get the full experience of "Placid" since it was teh down time of year there last week.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear acmugo, Thank you for staying with us and for taking the time to review our hotel! I'm glad you enjoyed your stay with us and our location and amenities we provide. We will be using the feedback you gave us to ensure we continue to offer the best experience for our guests in the future. I look forward to your stay with us this coming winter. Happy Travels, John V La Selva General Manager

"Great place!"

5
13/04/2017

My husband & I had a great stay at this Best Western. The location is town was wonderful because we could walk everywhere. The room was extremely comfortable with a deck and view of the lake. The staff was always friendly & helpful.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear 20kristaj, Thank you for staying with us! I'm glad you enjoyed our hotel and the amenities we provide. We all look forward to your next stay with us! Happy Travels, John La Selva General Manager

"Close to many things"

4
31/03/2017

Great location to shops, restaurants and the Olympic Rinks right across the street. Good value for location, too. Outside and hallways are a bit dated, but the rooms are modern. Not much for parking, especially in the winter when the snow pile cuts the parking lot way down.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear jeanetted675, Thank you for staying with us and for your review! Your satisfaction is important to us. I'm glad you enjoyed your stay and the amenities we offer. We look forward to your next stay with us. Happy Travels, John La Selva General Manager

"Gret Find in Lake Placid"

5
30/03/2017

The excellent location and affordable price brought me in. The wonderful staff, tasty breakfast and clean and comfortable rooms won me over during my stay. And the cozy Lake Placid vibe will keep me coming back!

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear David A, Thank you staying with us! I'm glad to hear you enjoyed your stay with us as much as we enjoyed having you here. We look forward to your next stay. Happy Travels, John La Selva General Manager

"Perfect perch for Lake Placid activities"

5
24/03/2017

Right in the center of town, the BW Adirondack Inn is clean, comfortable, and affordable. The beds are comfy, the shower has great water pressure and is as hot as you want it to get, and there's a great hot breakfast waiting for you in the morning.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear 97junea, Thank you for staying with us and for your review! I'm glad you enjoyed your stay and we hope to see you again soon! Happy Travels, John La Selva General Manager

"Lake Placid Getaway"

5
22/03/2017

I took my granddaughter and her friend for a 3 day visit during their school break. This hotel was perfect for us! It was close enough to walk downtown and to skating, sledding and restaurants. The breakfast was just what we needed- lots of choices for picky eaters! The girls loved making their own waffles. The toboggan run was right out the back door and was such a deal! The room was adequate- not luxe but clean and comfortable. For the price it was perfect. To top it off, at the end of the day they loved the pool while I warmed up in the hot tub. The staff were friendly and accommodating. We will definitely stay here again.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear jlane32, Thank you for staying with us and for taking the time to review our hotel. I am glad you enjoyed your stay with us! We hope to see you again soon. Please let me know if I can personally assist you in any way. Happy Travels, John La Selva General Manager

"Great location, lobby and breakfast"

4
14/03/2017

Although the building is older and comes with the thin walls and creaky floors, the warmth of the lobby, convenient location, and exquisite breakfast (with extras like dried fruit and nuts for your yogurt or oatmeal) make up for it.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Margieaux, Thank you for staying with us and for taking the time to review our hotel. I appreciate it! We all hope to see you again soon. Sincerely, John La Selva General Manager

"Outclasses its rating"

5
22/11/2016

The rooms are big, quiet and comfortable. The location is great, on Main Street directly across from the Olympic center. The property is well maintained and very clean, with many updates. Fantastic value.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Tim, Thank you for staying with us and for taking the time to review our property. We hope to see you again soon. Happy Holiday's, John La Selva General Manager

"Lake Placid Best Western"

5
24/10/2016

Adirondack Inn offers clean, quiet rooms and a congenial atmosphere in a convenient, right-off-the-street location that still manages an air of quiet seclusion. Easy access and within walking distance of just about everything in town.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Michael S, Thank you for staying with us and for your review! We hope to see you again soon. Happy Travels, John La Selva General Manager

"Lake Placid Best Western"

4
24/10/2016

Stay at the Best Western for a weekend get away in Lake Placid. Close to the shops and right across the street from the Olympic Center. The staff were very accommodating and friendly. We thought the continental breakfast was open til 11 but when we got there at 1040 they were cleaning up. It was our mistake and didn't realize breakfast closed at 10. But, the woman who appeared to be in charge of managing breakfast was SO nice! She waited for us to grab a plate before cleaning up. Her patience and kindness was much appreciated!! We stayed in a king suite. The suite was very spacious and clean. It snowed with accumulation of about 8", which put a damper on our hiking plans, but the room was toasty warm and the parking lot and sidewalks were cleaned up....ALMOST getting us in the holiday spirit!

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear luvlife18, Thank you for staying with us and for taking the time to write a review. I'm glad you enjoyed your stay and hope we can accommodate you again in the near future. Happy Travels, John La Selva General Manager

"Enjoyed stay at Best Western Adirondack Inn"

5
11/10/2016

The Best Western in Lake Placid was clean, comfortable and the breakfast was very extensive. Staff was very attentive and answered questions about local venues. Room was quiet. Stayed for work and will stay there again.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Barbara, Thank you for staying with us and for your review! We appreciate it. We hope to see you again soon. Happy travels, John La Selva General Manager

"Best Western Lake Placid review"

4
11/10/2016

Good stay at this Best Western on a family trip with my son. A little trouble checking in using my BW points and paying for the other night with a credit card, but the got it all figured out. The staff was very good. Polite, genuine and good with customers. The indoor pool and hot tub were very small and really crowded so we didn't use them. It was Columbus day weekend though. We ate the breakfast on one day which was decent for what it was. The second day was just to crowed so ate at a different restaurant. The hallways to the room did have a foul odder both days. The room was average although the bathroom was really tiny. The AAA rate of $141 seems excessive, but it was a holiday weekend. I feel this hotel should be between $89 - $109 for a reasonable rate given the weekend. As mentioned the staff as excellent and kind which is why the higher rating given the few down falls.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Steve I, Thank you for your stay and for your review! I do take compliments and comments into consideration when evaluating the hotel and guest experience. I appreciate it. We hope to see you back again soon. Please don't hesitate to contact me personally should you need anything prior to or during you next stay. Happy Travels, John La Selva General Manager

"Perfect Spot"

4
10/10/2016

The hotel is right in the heart of Lake Placid, directly across from the Olympic Ice Rink/Museum and within walking distance of everything in downtown. Room, beds, bathroom, service all fantastic! Park the right way and you don't have to move around. The complimentary breakfast is outstanding and plentiful thanks to the ever busy Gloria!

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear pressman2, Thank you for staying with us and taking the time to review our property! I'm happy to hear you enjoyed your stay and will pass along your compliments to Gloria. We hope to see you again soon. Happy travels, John La Selva General Manager

"great service and location"

5
10/10/2016

The hotel is clean. Has free breakfast. You can park right near your hotel room. We had an internal room, which was great Wonderful black out curtains. If you go out the gate in the back of the hotel, you are right at Lake Mirror and can walk around to Main Street.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear chunkMD, Thank you for staying with us and for your review. I'm happy to hear you enjoyed the hotel's amenities and location. We hope to see you back again soon. Happy travels, John La Selva General Manager

"Our favorite in Lake Pacid"

5
09/10/2016

Our family has been to this hotel several times. We love the great location and views across from the Olympic center, the 2nd floor balconies, hotel pool, free full breakfast, and games in the lobby. Our young kids look forward to coming here.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Daniel, Thank you staying with us again! We look forward to your next stay. Please don't hesitate to contact me personally if there is anything we can do for you prior to your next stay. Thanks again. Happy travels, John La Selva General Manager

"could be much better just by paying some attention"

2
07/10/2016

overall the room was ok its the service, the breakfast and the cleanliness of the room. Mold in the bathroom and parking is jammed. Try to get out without having to back up numerous times to let someone in or out or with out hitting another car. Much to narrow

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Lenny P, Thank you for staying with us! On behalf of the entire staff, I'm sorry that we didn't meet your expectations. Please don't hesitate to contact me personally if you would like to discuss it further. Know that I will be using your comments to improve and further enhance our guests experience. I hope you chose to stay with us again, so we can have another opportunity to provide you with an excellent stay. Sincerely, John La Selva General Manager

"Bathroom Needs Maintenance"

4
03/10/2016

The shower head was filthy and the caulk around the tub was mildewed. Otherwise the stay was very pleasant. Walking distance to most of the town's amenities, restaurants and shops. Across the street from the Olympic Ice Rink. (1980)

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear garykB8764LC, Thank you for staying with us. I apologize for the shower head and caulking. I will make sure it if repaired. I hope to see you again soon so we can have another chance to provide a superior guest experience. Sincerely, John La Selva General Manager

"Nice stay in Lake Placid BW"

4
28/09/2016

Had to book overflow for conference and was concerned on reading other reviews but was pleasantly surprised with the comfortable beds and clean room. Very close proximity to Lake Placid shopping and dining, walked everywhere. Would stay here again for the value.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear MikeMarieHurley_NY, Thank you for staying with us and for your review. I hope your travels bring you back to Lake Placid and our hotel soon. Sincerely, John La Selva General Manager

"Convenient place to stay in Lake Placid"

4
14/09/2016

Stayed over Labor Day weekend while motorcycle touring in the area. Parking right outside the door, in the secluded rear of the building. Clean rooms, very comfortable beds. Walking distance to good restaurants and bars. I will stay here again on our next Adirondacks bike tour.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear NAH603, Next time you are here, I will get a ride in with you! Thank you for staying with us! I'm glad you enjoyed the hotel and our location and look very forward to your next stay. Sincerely, John La Selva General Manager

"Rustic & Relaxing"

4
12/09/2016

Very pleasant stay. Rustic lodge feel. Obviously an older building that has had a lot of updates while keeping the quaintness that was built into the original hotel. The location was incredibly convenient being directly across the street from the convention center and easy walking distance to all the great shops downtown. The room was spacious and clean and the service was excellent. Only problem was the wood smoke coming from the restaurant next door. While the smell did not enter the rooms the public areas did smell like a campfire. (not all bad) I enjoyed my stay and would definitely book another stay.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Julie K., Thank you for staying with us! I'm glad to hear you enjoyed your stay and look forward to your next visit. Happy travels, John La Selva General Manager

"Good location"

4
10/09/2016

Good location, could walk to anything on Main Street (shops, dining, etc) Parking - if lot full, you will need to back out to the front to turn around. Good breakfast with a good selection. Housekeeping not consistent.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Barbara B., Thank you for staying with us! I happy you enjoyed our hotel and its location. I would appreciate it if you emailed me concerning your Housekeeping statement. I'd like to know more. My email address is [email protected] Thanks again. I hope to see you again soon. Sincerely, John La Selva General Manager

"Spacious rooms and large breakfast"

4
06/09/2016

our room was on the second floor and the ceilings were vaulted which made the room feel very spacious. The room was in great condition. Nice beds and everything you could need. The parking is limited but we were there on a Sunday and had no issues. The breakfast selection and dining room was impressive. I have stayed at many hotels that include breakfast and usually the room is crowded, small, and the selection is limited. Not here. Well worth the money. The staff was nice at check in and at the breakfast buffet.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear JewelsPath, Thank you for staying with us! We appreciate it. Hopefully your travels will find you back our way soon. Sincerely, John La Selva, General Manager

"Hotel doesn't pretend to be something it isn't..."

4
04/09/2016

Solid and dated hotel. But that's perfectly fine with my family. Very functional hotel, clean, good breakfast options and some of the nicest hotel staff I've ever met. From mgmt to cleaning staff everyone was great. Our room had a partial lake view and balcony where we could sit, relax, and have a drink after a long day of touring. If you're looking for a luxury resort that will pamper you with white glove service, go find one of those $600 a night places.

"Charming hotel, but limited parking."

4
01/09/2016

We enjoyed our stay at this charming hotel in a great location. It was an easy walk (even with small children) to great dining, shops, and views of the surrounding mountains. Kids also really enjoyed the well maintained indoor pool. In room decor is a bit dated, but the overall look of the hotel has a nice Adirondack feel. Parking is not adequate at night; if you arrive late expect to park on the street and not in the hotel's small lot.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Meg R, Thank you for staying with us! I'm happy to hear you and your family enjoyed your stay. if you experience a parking issue the next time you come back, please see me or one of our Guest Services Agents. We will resolve it to you satisfaction. Thanks again! Sincerely, John La Selva General Manager

"ok visit"

3
31/08/2016

The staff at this hotel was great. We loved the location because we could walk to shops and restaurants. There was a park behind the building which had a small sand beach and wading area and a playground. This is more of a motel then a hotel. Our room was on the first floor with the door to the room leading outside. Our room smelled musty and could have used some sprucing up. The indoor pool area did not open until 10am. We would have liked to swim in the morning before starting our day.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear swampfox14505, Thank you for staying with us! And for your review. We hope to see you back again soon. Sincerely, John La Selva General Manager

"Good location and reasonable price"

4
30/08/2016

My bike groups previously stayed at the Golden Arrow (I love the lobby), but they have raised their prices to the point where they're no longer realistic. This place seemed like a good alternate, with easy access to the town beach and downtown. I recommend the suite at the lake end of the building. Very strange - they provide no luggage carts, but have endlessly long hallways, especially on the second floor. The breakfast room is quite attractive and spacious, but the offerings are underwhelming. Manager Kim Zagst is one of the coldest people I've met in a long time.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear BostonSculpt, Thank you for staying with is and for you comments, both positive and negative. I use our guests perspective to make improvements. I hope we see you again in the near future. Please don't hesitate to contact me directly if there is anything I can do for you. Sincerely, John La Selva General Manager

"Quick trip to beautiful Lake Placid "

4
28/08/2016

Right away we knew our stay would be great. The staff at the desk was friendly and gave us information we needed to pick up a trail map before the store closed. Everything was clean. The decor was dated , especially the carpet in halls and stairs on the 2nd floor. Every outlet worked in our room. The screen door was a bit tricky but not an issue as we only used it to bring luggage in from our car. The tv was nice with many channels and an exceptional guide identifying them. It was centrally located so we walked everywhere.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear LBH991, Thank you for staying with us! And for your review. It will help us identify issues from a guests' perspective. We hope to see you again soon. Sincerely, John La Selva General Manager

"our stay in lake placid"

4
21/08/2016

this hotel was in a good location, within walking distance of downtown lake placid. the exterior looks a little tired but the rooms are remodeled and up to date. they had hearty breakfast offerings which provided a good start to the day. overall, this was a good value for the location.

"Don't order that hotel"

2
14/08/2016

Old hotel, I don't reccomend No elevator No air condition at all room. I have been at the state for 32 days and it was the worse hotel. The smell from the resturant was rerrible. The lamps are old version and it makes the bathroom very hot.

"Beautiful area!"

5
14/08/2016

This was my first visit to the Lake Placid area and it was stunning! The RIO OLYMPICS were going on, so it was fun to visit a previous Olympic venue. The hotel staff was very helpful with local information and directions. The village was charming and Mirror Lake is stunning.

"Loved everything!"

4
09/08/2016

We stayed at this hotel twice in July. One night to drop my daughter off at hockey camp and the next to pick her up from hockey camp. This hotel is very conveniently located. It is directly across the street from the USA 1980s miracle rink. It is on main street making it very convenient to walk into town, there is also a trolley stop right outside the hotel that will take you anywhere on the main strip and drop you off. The rooms were surprisingly big, we had a room on the second floor with vaulted ceiling's. Two queen beds and sliding doors to the outdoor deck with two Adirondack chairs. Our room was close to the end of the hall so we had a great view of the lake. The complementary breakfast was delicious. There was a server who was very attentive and made sure that everybody was happy and had what they needed. The pool area and hot tub were also very nice. The lobby has nice leather couches and chairs with a fireplace. There's also an outdoor deck off the lobby with tables to eat at. The staff at check-in were amazing they very nice and polite and when I checked out the first time I asked if there's any chance I could get the same room the following Friday. She looked to see what room I was scheduled to have and it wasn't the same room, she said that she would see what she could do but because it was the day before the Iron Man race it might be a little tricky. However when I arrived the next Friday to check in she did give me the same room. She said she just had to do a little moving around, that was very nice that she was able to accommodate me. I will definitely stay here again when going to Lake Placid everything about this hotel is an A+

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Suzz22, Thank you for staying with us! I am glad to hear we exceeded your expectations. I look forward to seeing you again soon. Sincerely, John La Selva General Manager

"Nice Location!"

4
31/07/2016

Easy, short walk to town and my son loved the pool - two advantages to staying at the BW. Complimentary breakfast was pretty good, too. We had a very nice view of Lake Mirror from our 2nd floor room. Staff was very helpful and friendly.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear barbara7952015, Thank you for staying with us! I happy to hear everyone had a great time while here. I look forward to your next stay with us. Sincerely, John La Selva General Manager

"Bad Experience"

3
29/07/2016

The hotel messed up our reservation and said our room was booked for what we expected to be the 3rd night of our stay. Caused great inconvenience with no satisfactory solution offered by the hotel personnel.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Lynn 532, Thank you for staying with us! I apologize for the confusion with you reservation. We are very tight this time of year and don't have much wiggle room. I'm sorry the Deluxe Room with two Queen size beds offered was not to your satisfaction. I looked into it and it appears you made your reservation on line for two nights, not three. I would suggest making your reservation directly with the hotel next time. Please contact me personally at 518-523-2424 Ext. 101 to reserve your next stay and I'll make sure it is 100%. Thanks again! Sincerely, John La Selva General Manager

"Thank you for a great visit"

5
25/07/2016

The BW Adirondack Inn is a wonderful hotel. I would highly recommend it if you are planning a visit to Lake Placid, NY. Great staff and surprisingly comfortable rooms with a wonderful complimentary breakfast. It's advertised as a continental breakfast, but it is really a full breakfast; eggs, ham, french toast, pancakes, yogurt, fruit, muffins and more...

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Mark M, Thank you for staying with us and for your review! We strive to always deliver a little more. The driving force for that is you and all of our other guests. Your satisfaction, comfort and overall stay is as important to me as it is to you. Please let me know if I can be of any assistance in the future. Sincerely, John La Selva General Manager

"Great Place to stay in Lake Placid"

4
23/07/2016

My husband and I stayed one night and we were pleased with the property and most especially the location. Lake Placid in the summer is busy and parking can be a problem but we literally parked the car and didn't have to move it until we left -easy walk to town, directly across from the skating facilities and very easy walk to Mirror Lake. The amenities surprised us for a Best Western as well - great pool, decent gym and nice lounge areas including the outside deck which was perfect for cocktails with a great view of the mountains. Rooms were clean and bed was comfortable. Breakfast was included and was good. Staff were good but we didn't need anything. I think the only concern might be if there were any loud parties out on the balcony area that could keep you up but that wasn't the case when we were there. Highly recommend!

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Traveling_Greens Thank you for your review and for staying with us! I am happy you enjoyed the hotel and our location. I hope to see you again in the near future. Safe travels, John La Selva General Manager

"Lake placid stay"

4
19/07/2016

First time in the area and front desk staff extremely helpful with questions about the area..The housekeeping staff were more than helpful, we had been traveling in a lot of rain and some muddy roads and told us we could use the hose to wash our motorcycles off and made sure there were plenty of towels for cleaning....Thank you very much

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear 616wallym, Thank you for choosing the Best Western Adirondack Inn to stay at while in Lake Placid, I appreciate it! As a motorcyclist myself, we take our riders very seriously. You are generally able to park your bike after a good days travel and walk to just about anything you need. And we always have a hose and clean rags at the ready, not to mention a pool, hot tub and sauna! I hope we see you again soon solo or with a group of cyclists. Sincerely, John La Selva General Manager

"Acceptable stay"

3
19/07/2016

Firstly, there was a bit of a mix up in our reservations and we had to change rooms in the middle of our stay. The staff was very apologetic and we were compensated for our trouble so I won't ding them for this but I do have to say it didn't leave us with a good first impression. The hotel is a bit older and run down but the rooms are roomy and clean. The beds are very comfortable and the shower pressure is adequate. Be aware there is no elevator in the hotel so if you have trouble with stairs request a 1st fl room. We are still physically able so we managed to get our luggage up the stairs but perhaps some kind of bell hop service might be useful for older couples. The hotel itself is in a very convenient location. It's near the center of town so you can walk to several restaurants and the lake. One annoying thing which unfortunately the hotel has no control over is that there is a restaurant in front of the hotel (The Pickled Pig) that has a fire pit. The smoke kept blowing into our room so we could not sit out on the balcony or leave the door open for the nice cool night air which defeats the purpose of having a balcony.

"33rd Anniversary"

4
18/07/2016

Revisited Lake Placid with my bride of 33 years for the first time since our honeymoon. Stayed at Mirror Lake Inn for our honeymoon, but they are pretty much out of our price range at this moment in time. This BW seems to be a little dated, but it's not too bad. Found it to be quiet, comfortable bed, decent complimentary breakfast and nice, attentive housekeeping personnel. Liked the deck, there was a limited view of Mirror Lake. Things that weren't so good: 2nd floor rooms have very high ceilings which makes for slow cooling of the room; parking is tough; front desk personnel not as proficient as they could be. All in all, we liked the place and would stay again. Good location close to downtown...walking distance.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear SirVayR, Thank you for spending your 33rd Anniversary with us! We take pride in having the best guest services possible and I will look into the proficiency issue. I hope to see you again in the near future. Sincerely, John La Selva General Manager

"Great location"

4
11/07/2016

Enjoyed our stay here for our 52nd anniversary. Very pleasant staff and clean accommodations. Great location for walking into town and to the beach area. Would like to have had an in-room safe and a comfortable chair. But otherwise was a very pleasant stay.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Caren K., I happy to hear the you enjoyed your stay at our hotel. Congratulations on 52 years! Quite the milestone. Thank you for choosing to spend it at the BW Adirondack Inn. I look forward to seeing you for 53 and many more. Thanks again. Best wishes, John La Selva General Manager

"Decent hotel!"

3
08/07/2016

Stayed one night on the Fourth of July. I usually stay at the Golden Arrow next door but it was sold out. This hotel is adjacent to a public beach and walking distance to shops and restaurants. The room was clean and they're is nothing bad to say about it at all. The wifi was free and easy to access. The only thing I was not happy about was the 10 am door knock by housekeeping even though we were not checking out ( we were still in bed sleeping). As well, upon check out, they tried to charge me their standard room fee even though I had scored a room at a super low rate through booking.com. Good thing I had saved my confirmation email; it was a $50 difference in price. They were great about rectifying it but I don't know what would have happened if I didn't have that email. I would go back again should Golden Arrow not be available again.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Nat P, Thank you for staying with us, I appreciate it. I apologize about the door knock at 10am. Under the assumption you had placed your "Don Not Disturb" sing on the door, I will discuss it with housekeeping. Sorry as well for the rate confusion. I'm not sure what happened there, but I will find out. It must not have come through correctly from booking.com. It is a rare occurrence, but does happen from time to time. Rest assured we would have rectified the situation either way. Again, thank you for staying with us and for pointing out those issues. Please contact me personally prior to your next stay. Happy Travels, John La Selva General Manager

"What appears to be a seculed setting by their property photo..."

3
07/07/2016

is really an inn on the main street which is congested with traffic and tourists, Thank goodness we were on the second floor and towards the end of the corridor. Our view of the lake was marred by trees and a large wooden incline. The fence, referenced by other reviewers was in view. Our room was spacious, clean but dark. Lamps do not provide ample light, especially since there is no lamp next to the sofa which hugs a corner area. The public area is rustic and attractive; the breakfast area especially nice with food stations separated to avoid congestion. Stay away from the waffles - they are the frozen, heat up in the toaster variety. The "fried eggs" are certainly not fried. They are a microwave version with a little yellow spot in the middle. Staff is friendly and efficient. Parking is angled and quite tight.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Pearl33814, Thank you for staying with us and for your review! We do not claim to be a lake view hotel. I'm sorry your impression from the photo of the location of the hotel did not match up upon arrival. We are considered to have one of the best locations in the Village, as we are across from the Olympic Center on one side, the public beach on Mirror Lake on the other and walking distance to all the shops and restaurants on Main Street. Since your stay we have actually made some changes to our breakfast items. Thank you for pointing those items out, I appreciate it. I will also look into the lighting and see what improvements can be made. Should your travels bring you back to Lake Placid, I hope you choose to stay with us again. Sincerely, John La Selva General Manager

"Not worthy of the Best Western name"

3
05/07/2016

Nice location and probably a nice view if you're not facing the car park. Good sized rooms and breakfast was included which is lovely as you don't have to go to another place which takes some stress off. More of a motel than a Best Western. Room was quite outdated, which was fine, but wasn't particularly well cleaned with quite a few hairs in the bathroom. I would also recommend unplugging the fridge if you want some sleep, however if you're the bottom floor you may as well say goodbye to that with the people walking around above you coupled with paper thin walls. This best western was chosen by my travel company and for 1 night as a stop over it would've been fine but for any more is not a good place to stay. Would recommend the Crown Plaza, where we ended up moving to instead.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear likestoeat936, Thank you for staying with us. On behalf of the entire staff I am sorry that we did not meet you expectations. I will take your comments seriously! I hope you come back in the future so we can prove that we are better than what you experienced. Happy Travels, John La Selva General Manager

"Very nice stay"

4
04/07/2016

I was very pleased with just about everything at the Best Western Adirondack Inn. I arrived about half an hour before check in time. My room wasn't ready so I sat in the lounge to wait. It didn't take long, I was called in 5 minutes for checking in. All of the staff were super nice, very friendly and courteous. The room had 2 queen beds and was very spacious, plenty of room to unpack and move around. While not "luxurius" it was very comfortable and clean. There was a good sized dresser and enough closet space to hang what I needed for a 2 night stay. Also a small table with two chairs. The only thing missing was an easy chair to watch TV from. Once I figured out how to sign onto the internet the connection was excellent. Rooms were non-smoking which was a plus, no cigarette odors at all. Cable TV, coffee, tea, small refrigerator, iron, ironing board and hair dryer were all provided at no extra cost. The location was super, we could walk to everything, from one end of Main Street to the other and beyond. The walk around the lake was a treat. On the down side was parking. It's diagonal parking and very tight in a very narrow lot There is only one way to get in and out, so diagonal parking isn't really the best in this situation. If you pull head first into your parking space, and the lot is full when you leave it will be tough getting out of your spot unless you want to back all of the way out. There is very little room to turn around. Best bet is to back into your parking space so that you can easily head out (but that is hard to do if the lot is full). Another down side is the view. I requested a first floor room and that looked out to the parking lot and a big fence. Maybe other rooms have a better view, I really don't know. The only other thing I didn't like was the windows that didn't open. I would have loved to have some fresh air. All in all a good experience with great staff!

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Petunia404, Thank you for staying with us! I'm glad you enjoyed your stay and our location! The parking is tight, but that's the one thing that is beyond my control. We do have some partial view rooms from the second floor. Please request one of those for your next stay. Thanks again! I look forward to your next visit with us. Happy Travels, John La Selva General Manager

"Great value in Lake placid"

4
04/07/2016

Nice clean hotel. A little out dated but otherwise very comfortable and close to town so you can walk to everything . We traveled here by motorcycle and most of the rooms view the parking lot . great seats right outside room on second floor. Very quiet and peaceful place

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear robertt174, Thank you for staying with us! We love seeing motorcycles in the parking lot! I hope your travels bring you back our way again. Bring a group. Thanks again! Happy Travels! John La Selva General Manager

"One night stay in lovely location"

4
03/07/2016

We only stayed for one night on our North American driving tour. The hotel is easy to find right on Main Street opposite the Olympic ice rinks. It is designed to look like a Swiss chalet and we had rooms in the main building. Check in was extremely easy and everyone was very friendly and helpful. The rooms were very pleasant and clean containing everything you could wish for. It is a shame we could only stay the one night. Breakfast was provided on site and was very good. The hotel provided a guide to all the restaurants in town for dinner which was helpful. I would not hesitate to recommend this hotel.

"Decent "

3
30/06/2016

The location of the hotel was nice. It was close to downtown but I was not to crazy of the hotel itself. The room were not big enough I think for doubles. I'm use to bigger rooms especially when we get doubles. The staff was friendly and location was nice but nothing more than average hotel.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Baconandham, Thank you for staying with us and for taking the time to review our Hotel. You comments help me, and us, to provide a better guest experience. Thanks again, John La Selva General Manager

"Great Location-Very Clean Rooms"

3
28/06/2016

Great location and the rooms, especially the bathroom was very clean. The hotel itself is very dated, though, and the pool area was only so-so. Staff was helpful. Breakfast was convenient and coffee was pretty good with take-away cups available.

"Mediocre"

3
19/06/2016

Based on the reviews of this inn, I was expecting much more. I was disappointed. It is in a great location and it has a great breakfast room and has a new looking pool (although we didn't swim in it) but our room was pretty disappointing. It smelled very very musty, the towels were stained, there was a gross brown stain on the white bed cover and there were hairs of other people in the bathroom behind the bathroom door. Note to cleaners: please close the bathroom door when you're in the bathroom to see what's behind it! The beds were comfortable but the room seemed in need of a fresh reno. Over-all we weren't overjoyed staying here.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Globetraveler74, Thank you for staying with us! On behalf of my entire team, I am sorry we didn't meet and/ or exceed your expectations. I am concerned about your comments concerning the room and would like to follow up on that. As a result, I will be meeting with both, my housekeeping and laundry staff to discuss these issues. Please email me personally at [email protected], so I can get the room number you stayed in. I look forward to hearing from you and further discussing your stay with us. Sincerely, John La Selva General Manager

"Giving You that Adirondack Feeling"

3
17/06/2016

Conveniently located, love the decor of the Hotel and rooms, gives you the true Lodge style feel. Facilities are clean and breakfast included, waffles were cold and hard, our room smelled funny...not sure what it was but it wasn't in the sleeping area so it sufficed. This is our second time staying here, would I stay again, not sure, would price around next time.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear 905Jesse69, Sorry about the waffles. That's not a normal thing and I will look into it. I'm not sure what smell you are referencing. We just did a 100% deep clean, but rest assured I will look into that too! I would really like to see you back at the Inn again, so please let me know if there is anything I can do to help facilitate that. Thank you for staying with us again! Sincerely, John La Selva, General Manager

"Saugeen Shores Corvette Club"

5
11/06/2016

Best location in Lake Placid- great walk around Mirror Lake, right across the street from the Olympic museum, nice outdoorsy themed hotel- awesome staff. It was a great trip. We were very happy with the whole experience.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Shirley U, Thank you for choosing the Best Western Adirondack Inn for your accommodations during your Vette tour! I greatly appreciate it. I'm glad that you enjoyed your stay and we were able to meet and/or exceed your expectations. Please let me know if there is anything I, of anyone on my team, can do for you in the future. we hope to see you agin soon. Sincerely, John La Selva General Manager

"Fun, convenient, relaxing"

5
06/06/2016

Great location for our hike in the High Peaks! After the hike we came back and immediately jumped into the wonderful pool! Breakfast was presented beautifully, lots of choices, clean, and wonderful staff. We would definitely come here again. The only thing that was remotely bothersome was the hot tub... the water was a bit cloudy so we did not spend time in it. Other than that, we highly recommend this place!!

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Julie N, I am happy to hear that our location and facilities worked well for you. Please congratulate your friends on behalf of myself and the entire team at the BW Adirondack Inn on becoming 46er's. No easy task! Thank you for staying with us! I hope to see you again in the near future. Sincerely, John La Selva General Manager

"support the 46rs"

4
05/06/2016

Terrific location and price during the busy Memorial Day weekend. Two of our friends were being recognized for climbing their 46th high peak in 2015 and we were able to share in their experience. We left our vehicle parked at Best Western and enjoyed our days exploring the village, boating on Lake Placid, walking around Mirror Lake, and shopping.

"Here now and not having a great experience"

3
03/06/2016

To be fair, the room is adequate, bed is comfortable, and the location is excellent. But, finding out too late for my large group, there are much nicer hotels in the immediate vicinity that have better rates. My issue is with management and the fact that during the week we booked, they are having the TV system switched over, or upgraded or something. But there has been no TV all week and it's now Friday. Ok so bad luck on our part. You have to do it sometime right ? Well that's fine but while the rest of the hotel is working, my TV isn't. I went to the front desk and spoke with the manager. He said he "thinks" the cable company is coming back out today. When, he has no idea and only think's they are coming back out. My expectation is that he would get on the phone to the cable company, tell them one room is out and they need to send a technician out to fix it. Not "I think" they are coming back today. I will definitely be expecting something off of the bill for not having TV for the entire week we are here. We are a motorcycle group and brought about 60 people to this hotel for anywhere from 3 to 5 days. That's a ton of business. But now that I know what else is in the area and that's it's cheaper, and that management just throws their hands up when there's an issue, I doubt we'll be back.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear patternpilot2003, I apologize on behalf of the entire staff about the cable TV situation. Time Warner is going all digital and we were forced into an upgrade on their terms and their time frame. At first we were going to be without any TV until Monday, June 6th. Through multiple phone calls I got them to up the date to Thursday, June 2nd. Unfortunately, there are some bugs. We certainly did make efforts to get them back out here Saturday, 6/04, but they would not come back out. It is not just us, the entire area that Time Warner services is going all digital. We had some TV until they shut off the analog on June 1st. I had no idea that was taking place. They have been extremely uninformative throughout this process! Most of all it pains me that our guests had to be inconvenienced as a result. Maybe Time Warner's attitude is the result of being bought out by Charter Communications. we are better than what you experienced and would like the opportunity to prove it to you. Please call me directly at 518-523-2424, Ext. 101 if you would like to discuss this further. Sincerely, John La Selva General Manager

"great hotel"

5
03/06/2016

this was close to town and across the street from the olympic building.the breakfast was great and the room very nice and spacious. the bed was very comfortable, the pool was very nice too. we would recommend this to people of all ages.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear DianeD, Thank you for staying with us and for taking the time to review out hotel! I hope to see you again in the near future. Sincerely, John La Selva General Manager

"Excellent experience"

5
02/06/2016

Very nice facility and excellent staff. The breakfast was very nice as well. I enjoyed the stay very much. The bed was very comfortable. Very convenient location to hit the trails or shops and restaurants.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Franklyn W K, I am happy to hear you enjoyed your stay at the Best Western Adirondack Inn! Thank you for staying with us. I look forward to your next stay. Sincerely, John La Selva General Manager

"Family Friendly"

5
17/05/2016

Stayed here in March for a hockey event at the Olympic Arena which is directly across the street. Never had to use our car the entire time we were there. GREAT LOCATION! Staff was extremely friendly, rooms clean and hot breakfast for a great price in Lake Placid. Would definitely stay here again.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear T, Thank you for choosing the Best Western Adirondack Inn as your choice hotel in Lake Placid. We appreciate you! I look forward to seeing you again soon. Please let me, or any staff member, know if you need anything while you are here. Thanks again! John la Selva, General Manager

"Nice Convenient Lake Placid Location"

4
16/05/2016

A hotel in the heart of Lake Placid, right across from the Convention Center and Olympic Center. Very nice exterior, the interior rooms could use some updating, but everything was functional and clean. The pool is great and has a lot of space to relax around it, there is also a nice hot tub. The breakfast area is very nice with lots of room to roam and a nice selection. In the breakfast area is also a lounge with a large TV and a couple couches. A really nice place to relax while viewing the Olympic Center and the mountains. Exterior is well kept and has a nice gold fish pond area for relaxing as well. The staff was very nice and helpful

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Richard Y, Thank you for staying with us! I hope you were able to take advantage of the Convention Center and Olympic Center while you were in Lake Placid. I hope to see you again in the near future. Thanks again, John La Selva General Manager

"Convenience at a Great Price in the Heart of Lake Placid"

5
16/05/2016

We spent 4 days while attending a conference. Hotel was right across from the Convention Center where the conference was being held. Very close to numerous restaurants and also shopping, as well as tourists attractions. Will definitely stay here again when we come back. Pool could have been warmer.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear James J, Thank you for staying with us! We definitely have the triple L's - location, location, location. I'm glad you were able to take advantage of it. The pool is usually a nice 78f degrees, so I will check it to make sure it is up there. The Hot Tub is 102f degrees. It's also nice to hit the Hot Tub, then the pool. Thanks again. I also appreciate your review. See you again soon, John La Selva General Manager

"Great Location and Great Staff"

4
16/05/2016

We really like Lake Placid and we were looking for a place near the beach.The location is perfect. The place has a rustic feel, however, we were a bit worried when we walked upstairs but we found the room to be very comfortable.The breakfast was very good. We were happy to see skim and almond milk. The woman in charge of breakfast was super friendly and helpful. In fact the place had Wonderful staff!!! The pool is great. Everything seemed well-maintained. TV is not a priority but half the channels didn't work. We would stay here again without hesitation.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Leigh C, Thank you for staying with us and for your review! We work hard to provide the best possible guest experience we can. I'm happy to hear it is paying off. I apologize about the TV situation. Time Warner is going all digital, so we only have analog channels until they are done. We will be 100% by your next stay. Thanks again, John La Selva General Manager

"Perfect for our needs"

4
15/05/2016

My daughter and I stayed overnight here for her Spring Break. The location is wonderful, you can walk to all the shops and plenty of restaurants. Our room was nothing fancy but it was comfortable and the staff was helpful and friendly. My daughter loved the pool. It was nice to relax after all our walking. The breakfast buffet was included and it was wonderful. We had bacon and eggs and waffles. Also, a nice selection of breads, bagels, and pastries. The woman working in there was wonderful. Definitely a huge benefit !!!! Price was perfect for us. Please give them a try, you won't be disappointed !!!

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Marybeth K, I am happy to hear that you enjoyed your stay at our hotel and your time in Lake Placid. I think, though I'm a little bias, we have the best breakfast buffet in town. I'm glad you enjoyed it. Summer is finally coming. I hope you can come back soon. Thanks again, John La Selva General Manager

"Happy Birthday to me, Happy Anniversary to us"

5
09/05/2016

Love this place! The staff us always friendly and professional the rooms are clean and comfortable wish I could take the matress home with me. This is a great location with plenty of parking and the hotel provides a complimentary hot breakfast.. Rooms have coffee makers and refrigerators and the housekeeping staff keeps the coffee and cups well stocked.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Calamity_2Annie, Thank you for staying with is! I'm glad you enjoyed your stay and hope to see you again soon. Please let me know of there is anything I or one of my team members can do to help make your next stay even better. Thanks again John La Selva General Manager

"Great location! Great breakfast! Great Pool!"

5
09/05/2016

We stayed here for an overnight trip to Lake Placid with our kids. The hotel lobby gives you a very Adirondack ski lodge feeling. The hotel is a little older, but the rooms are very clean and huge! Each room as a sliding glass door to an outdoor shared balcony that wraps around the building with cozy Adirondack chairs aplenty. The location is unbeatable if you want to visit downtown Lake Placid. Park your car at the hotel, lace up your sneakers and go. Directly across the street from the hotel is the Herb Brooks Arena and just beside it is the Olympic Figure Skating Oval. We enjoyed the short walk downtown and had a delicious dinner at the Adirondack Steak & Seafood Company. After our night downtown dining and shopping, we brought the kids back for a swim in their large pool. There is also a hot tub and changing rooms by the pool, so you don't have to walk through the hotel with your bathing suit on. The next morning we went down for what was advertised as a continental breakfast, it was way more than your normal waffle and toasted bagel. First of all the older lady running the buffet was wonderful, she came over showed us where everything was and even brought the kids drinks, even though it was self-serve. She was constantly changing out the hot foods, eggs, pancakes, home fries, ham and egg on english muffins, cereal, fruit and an assortment of pastries. Much nicer than your normal continental breakfast. This hotel was kid friendly, the staff was helpful and the location was unbeatable. We will definitely stay here again.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Melissa830, Thank you for staying with us and for taking the time to review our hotel! Every member of the BW Adirondack Inn team works hard to ensure our guests have the best stay possible. I am happy that you enjoyed your stay and look forward to seeing you again in the near future. Sincerely, John La Selva General Manager

"Great Value"

5
02/05/2016

We stayed the night for a weekend getaway. Great room, great service. Breakfast had a lot of options. The staff was extremely friendly and helpful. It was very close to downtown shopping and within walking distance to a lot of local places of interest.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear VAD7900, Thank you for taking the time to review the Best Western Adirondack Inn and for staying with us! I am pleased to hear you enjoyed your stay and hope to see you back in the near future. Please let me know if there is anything I can do for you personally to ensure your next stay was as nice as this one. Sincerely, John La Selva General Manager

"Great inexpensive spot."

4
25/04/2016

We had no reservation, just passing through. The room was comfortable, clean, and had what we needed. People were friendly. Free breakfast was very nice. Loved the Adirondack décor. And the price was excellent. Great spot for budget travelers. It was right down town in the heart of the activity.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Ruth Anne M, Thank you for staying with us and for taking the time to review the Best Western Adirondack Inn! I hope we can accommodate you in future travels. Sincerely, John La Selva General Manager

"Not too shabby"

3
25/04/2016

My boyfriend and I decided to take a trip to Lake Placid after spending a night in Lake George. The hotel was a great location, a short walk to the main strip. Rooms were big and spacious although the beds were very firm and uncomfortable for my liking. The walls are very thin, we could hear people yelling in the hallway late at night after what sounded like a night of partying. The continental breakfast was nice..but some of the food like sausage and the eggs were not edible. French toast that was offered was okay. It was reasonably priced & the location made it all worth it.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Drea Rachael29m, I'm glad that you enjoyed your stay and were pleased with the location. Breakfast is an ever evolving amenity. Thank you for pointing that out. I will look into it right away. Sorry about the noise. We are proactive about that and try to limit it as best as possible. Please call the front desk immediately if that happens again and will take care it promptly. Thank you for staying with us. I look forward to your next stay. Feel free to contact me ahead of time. Sincerely, John La Selva General Manager

"Fantastic location"

3
22/04/2016

Splendid view, great value, friendly staff A little updating is in order Good for a budget traveler Comfort in the middle of luxury town Many exciting attractions nearby Great restaurant referrals from desk staff

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear denybabe, Thank you for staying with us and for taking the time to review our property! I appreciate your comments. We are in the process of planning some updates. I look forward to seeing you again soon. Thanks again! John La Selva General Manager

"Everything we wanted at a bargain price."

5
21/04/2016

My husband and I were attending a conference just across Main Street at the Lake Placid Conference Center, so the Best Western was perfectly located. We thought we had just opted for the bargain motel, but everything we look for in a high-priced motel was here. The lobby had comfortable seating, the downstairs pool area was phenomenal -- large pool, hot tub, sauna with changing rooms and shower. The rooms were fine with good shower, air conditioning. We were on second floor and the outside veranda was very pleasant. The hallways give away the agedness of the motel, but don't let that influence you. There is no elevator but staff will help with bags, or you can ask for first floor. The hot breakfast was very good. Everything from eggs, pancakes, bagels to large pitchers of whole, 2%, skim, and almond milk! Staff was very helpful and gracious. We will definitely stay here again.

"Very comfortable, clean and friendly"

5
19/04/2016

I am so glad that we chose to stay at the Best Western Adirondack Inn. I had my reservations based on some reviews, but in the end it was a great choice. The staff was very friendly, check in was a breeze. The room was good sized with vaulted ceiling making it feel very spacious. the lobby area was very comfy and relaxed; there was an outside sitting area as well as deck with Adirondack chairs with a great view of the mountains and Olympic ice Rink. Thank you to Jen who helped make a potential bad situation ok - there was no handicap parking and she made sure that we had a front spot each time we went out and returned. She was great!

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear CarolM17, Thank you for your review and for staying with us! I am so glad we were able to address the parking situation and make it satisfactory for you. I will pass your compliments on to Jen. We try hard to accommodate each of our guests concerns when at all possible. Thank you again and I look forward to seeing you again soon. Sincerely, John La Selva General Manager

"Lake Placid with breakfast"

4
12/04/2016

Actually we were surprised that there would be a full breakfast (I thought it was continental). Our room was tidy and quiet, although I had concerns since we were on a bottom floor near the ice and vending machines. NEXT time we're going to bring along swim suits and enjoy the hot tub.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear lauraaK1495JR, Thank you for staying with us and for your review! A free full buffet breakfast is always on the menu at the Best Western Adirondack Inn. Aside from the Sauna and Hot Tub, the pool is heated to nice 78F, so please do take advantage of it next time you are here. Thanks again! John La Selva General Manager

"Great Stay"

5
09/04/2016

Amazing location right on main street right downtown, walking distance from everything. We got a great deal and in countered nothing but friendly staff. Had a great time and I'm Looking forward to staying there again.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear 12111314, Thank you for staying with us and for your review! I'm glad we were able to meet and/or exceed your expectations. I look forward to seeing you again in the near future. Sincerely, John La Selva General Manager

"Right in the middle of everything"

3
05/04/2016

Early check-in was great. Motel is right down town couldn't want for a better location. This place is serious need of renovating as it looks old and tired. People were excellent and the breakfast was filling. Indoor pool was very nice

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear rlee4953, Thank you for staying with us and for your review. We are in the beginning stages of updating our guest rooms. By the time you come back, your should see a big difference. Thanks again, John V. La Selva General Manager

"Had a good time."

5
30/03/2016

Went there for a relaxing couple days. The place was clean. Town was dead this time of year so service was smooth and quick. The pool, hot tub, and sauna all were well maintained and ready for use. Hot Breakfast was excellent with lots of choices including fresh fruit.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Christian R. Thank you for staying with us and for your review. Please feel free to contact me directly if there is anything I can do for you in the future. We look forward to your next stay with us! Sincerely, John V. La Selva General Manager

"Convenient, clean, very nice place to stay"

5
23/03/2016

From its pleasing exterior, reminiscent of the Great Camps of the Adirondacks, to its central location right across the street from the Olympic Skating Center & with Mirror Lake right behind it, the Best Western Adirondack Hotel in Lake Placid is a great place to stay when you are in the area for an event or a vacation. After arriving, I walked the length of Lake Placid's main street, deciding where to stop for dinner. I didn't have to worry about breakfast since there was a great spread to enjoy: fresh fruit, coffee, danish, bagels, eggs & sausage, waffles. More than I needed until well past lunchtime! The beds are super comfortable, and the water is very hot & has great pressure. Definitely a good medium budget place to stay!!!

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear 971junea, Thank you for Your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 518-523-2424. Thank you again for taking the time to review our hotel. We appreciate your business. Sincerely, John V. La Selva General Manager BEST WESTERN Adirondack Inn

"Perfect hockey tourney hotel"

5
21/03/2016

Fabulous location to the Lake Placid Herb Brooks Ice Arena, literally right across the street. Very nice lobby/sitting area, very nice breakfast area. Good selection of breakfast items and the woman tending to it is wonderful. Only the eggs could be better. I like the real thing, but most of the hotels I've been to are using the same kind, yet most who I talk to all complain about these "SO-SO" eggs. but everything else was great. Walking is easy to shops, restaurants, bars, and churches. Only draw back might be parking if the hotel is sold out. It can be tight.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Robertv552, Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 518-523-2424. Thank you again for taking the time to review our hotel. We appreciate your loyalty to the process. Sincerely, John V. La Selva General Manager BEST WESTERN Adirondack Inn

"A great stay!"

5
15/03/2016

Although our stay was brief, I couldn't have asked for a better experience. This "Adirondack Inn" was appointed as such with lots of charm and quaint sitting areas and decks for spreading out and relaxing. I can imagine this being perfect for skiing out of for a future trip. Comfortable beds for a good night sleep after our 5 hour drive and really clean rooms. I liked the location and will return to explore this Olympic town further...thank you for making our trip to watch my west coast nephew compete at the USCSA National Championships at Whiteface a memorable and fun one!

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Cathi T, Thank you for your review and kind words. I'm glad you enjoyed your stay with us and hope to see you again in the near future. Sincerely, John La Selva General Manager

"Convenient, Clean and Quaint"

5
15/03/2016

Convenient to downtown Lake Placid and Olympic Centers, stayed to see the first ever professional hockey game at the Herb Brooks Arena (across the street). Hotel was extremely busy with a Can\\Am Youth Hockey tournament the hotel staff maintained hotel cleanliness. My husband and I both thought the bed was extremely comfortable as well as the body size pillows. Will definitely stay again!

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Vicki D., On behalf of the entire staff, thank you for your review of the Best Western Adirondack Inn! We work hard to ensure our guests have a great stay and I'm glad to hear you did. I hope to see you again in the near future. Please let us know if there is anything we can do for you in the future. Sincerely, John La Selva General Manager

"Decent older hotel"

4
13/03/2016

I stayed at this Best Western for 4 days while in Lake Placid for a conference. It's an older property but is in decent shape. The hotel has a nice lounge with a wood-burning fireplace and a nice breakfast room. It was a quiet place to meet. The rooms need more electrical outlets - there was no place near the bed that was convenient to plug in. Additional lighting would also be helpful. WiFi was hit and miss. It was OK some nights, but slow when the hotel was busier. A bandwidth upgrade is likely in order. A reconfiguration of the parking lot so you could pull through rather than having a single entrance would also help a lot.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear bitmapped, On behalf of the entire staff of the Best Western Adirondack Inn, thank you for your review of our hotel and your kind words. I'm glad you enjoyed your stay with us! I hope to see you again in the near future. Sincerely, John La Selva General Manager

"Decent place to stay"

3
06/03/2016

We recently spent one night at the Best Western in Lake Placid. It is conveniently located near the center of town, across from the skating arena. The facility is adequate, and offers a complementary breakfast. The parking is very difficult and it is not easy to get an SUV out of the parking lot area.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear luv2flyNy Thank you for your review of our hotel! We are working on plans to expand our parking. It will hopefully be wider upon your next return. Please don't hesitate to contact me at 518-523-1818 Ext. 101, if you need anything in the future. Thanks again and Happy Spring! John La Selva General Manager

"Great experience"

4
03/03/2016

The hotel is a little outdated and the room smelled a little musty, but the staff does anything to make your stay comfortable. From the gentleman who kept the fire going while we were sitting in the lobby, from the lady who manages the breakfast buffet to Esther in house keeping who did a fast but great job cleaning our room. Beds are super comfy, and the room is spacious. We had a room at the back of the second floor which has access to a big balcony that is shared with the other rooms at that side. When you arrive with a sports team, most of the hotels give you a threatening letter, listing the house rules and the consequences if you don't comply.. This hotel was refreshingly different: They understand that kids are kids and even offer up the breakfast area for "knee hockey" (mini-sticks), hanging out or playing board games. They do ask the kids to keep it down after 10:00 PM and that is perfectly acceptable. Breakfast was good with a different hot item each day. Free coffee and tea available the whole day. Nice selection of teas too! Wifi was included but slow..

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Dutchess17, Thank your for your review! We are happy to host Can/Am and CHE Hockey Tournaments. It is agreed that the breakfast area is the perfect place for kids and adults to unwind and have some fun. It was a pleasure keeping the fire going for you and thank you for the compliments on my staff. I will let them know. I hope to see you again if the near future. Please feel free to call me at 518-523-2424 Ext. 101 if you need any assistance. Thanks again! John La Selva General Managaer

"Group and Family Friendly"

5
01/03/2016

This is the second year in a row that I have stayed in this exact hotel for a youth hockey tournament. Both years have proved that this hotel is amazingly accommodating with groups of hockey families!! Their common areas allow families to spend plenty of time together, and the staff is very understanding of the need for groups of kids to still have fun when they are away from home! Great place to stay!!

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Mariah W., Thank you for your review! I hope to see you for a third year! Best, John La Selva General Manager

"Comfy and Cozy"

5
24/02/2016

Love staying here when we come to Lake Placid. The lobby is very family friendly and "homey", with board games and fireplace. Pool and jacuzzi are excellent. Beds super comfortable and it's right across the street from the Olympic Oval for skating!

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Theresa L., Thank you for staying with us again! I am glad to hear you enjoyed your stay and that we continue to meet or exceed your expectations. We strive to provide a second to none guest experience, not for us, but for you and the people that stay with us. Please let me know if there is anything I can do for you personally before or during future stays. I can be reached at 518-523-1818 Ext. 101. Thanks again! John La Selva General Manager

"Fantastic location, great staff"

5
23/02/2016

This hotel is located directly across the street from the Olympic Arena and steps from a wide variety of restaurants. I drive a highway coach for a living and this hotel is one of very few that actually takes the time to put out pylons to block out a parking area for the bus. The receptionist and the manager were extremely friendly, in fact the whole staff always had a smile and a cheery hello whenever we met. Definitely a fantastic place to stay.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Byron W., Thank you for staying with us and for you kind review. I appreciate it! We try to take care of our coaches and coach drivers. I'm glad we were able to help. I look forward to seeing you again in the near future. I hope the rest of this winter treats you well. Sincerely, John La Selva General Manager

"Great Visit for President's Weekend (BRRRR!)"

4
20/02/2016

We had a great stay in Lake Placid, despite the incredible chill (low in town was -30). The Best Western served as a wonderful launch point. Conveniently located to downtown, the Olympic Skating Rinks and many restaurants. Rooms were warm and comfortable. Service is friendly and caring. Central facilities include a working fire place, large breakfast area, cafeteria, pool, sauna and hot tub. Very family oriented and friendly place. Perfect place to stay and explore the Lake Placid area.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Alieber475, Thank you for staying with us! I am happy to hear you enjoyed your stay! I appreciate your review and kind words. Please let me know the next time you are staying with us and I will make sure we accommodate any special requests. I can be reached at 518-523-1818 Ext. 101. Thanks again! John La Selva General Manager

"Ski the face "

4
15/02/2016

Great place to stay after a day at whiteface. Never have we seen such clean pool and hot tub. Hotel was not overly busy when we stayed. Friendly staff and great breakfast in a spacious breakfast area. We will stay again! Would request second floor room next time. The building is of wooden frame and does creak. Comfortable. Thank you for the stay!

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Simon W., Thank you for staying with us and for your review. We take a great deal of pride in our hotel and amenities. I'm glad you enjoyed the pool. Please let me know the next time you are staying with us and I will make sure you are on the second floor. Thanks again and I look forward to seeing you soon, John La Selva General Manager

"Nice big room, good breakfast, warm pool"

4
05/01/2016

I stayed there with my fiance on our trip to the Adirondacks. Unfortunately only a room on ground floor was available, close to the parking lot. But the room was big with two queen size beds. I missed floor heating in the bath room, but the staff service was friendly. We even were allowed to look at the room first. We also used the indoor pool which was heated to a nice temperature. Breakfast was continental but with all you need. I would recommend this hotel to others and stay there again.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Phuka, Thank you for choosing the Best western Adirondack Inn for your hotel while in Lake Placid and the Adirondacks! I'm glad to hear you enjoyed your stay. Please contact me personally next time you stay with us and I will make sure you are on the second floor. We just installed a brand new pool liner and it looks great! Thanks again. All my best for 2016! John La selva General Manager

"Home away from home"

5
02/01/2016

We just love this hotel. The staff is very friendly and go the extra mile to make sure you have a pleasant stay. The complimentary breakfast is very good and the breakfast attendant keeps everything well stocked and clean.Eggs, hash browns and either french toast or pancakes are offered along with fruit,cereal,bagels,muffins, juice and coffee. Unlimited too. Hotel has a indoor pool which I have not used but the area looks very nice and clean. Being across from the Olympic arena they get hockey teams, manly youth when I have been here but do not put up with any nonsense.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Calamity_2Annie, Thank you for staying with us and your kind review! I hope next time you get the chance to use the pool. It's heated to a nice 82F degrees. Your satisfaction is very important to me and my staff. I'm happy to hear you were satisfied with our hotel. Thanks again. I look forward to seeing you again in the near future. Sincerely, John La Selva General Manager

"Great location and value"

5
02/01/2016

Convenient, clean and comfortable. Located in the center of everything and just a few steps across the street from the Ice Rink.Complimentary hot breakfast,internet and parking.Friendly staff.Definitely best value in Lake Placid.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Melanie S., Thank you for your review and your kind words. My staff and I try very hard to ensure our guests have the best stay possible. I'm glad to hear we met your expectations. Thank you for choosing the Best Western Adirondack Inn for your stay! I hope to see you again in the near future. Sincerely, John La Selva General Manager

"Great for Parents"

1
01/12/2015

Great for parents who want to abandon all responsibility for minding their children. CanAm games are right across the street kids can run up and down halls of the hotel and carry on with little or no supervisions. Hotel Management couldn't/wouldn't do anything about it. Didn't even think about going into the pool spa after that the kids you could smell the chlorine/urine from the lobby.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Dennis C., Thank you for staying with us! I am sorry to hear you had difficulties during your stay. I was here both, Friday and Saturday nights, and do not recall talking with you. We do monitor our hallways during Can/Am and try to keep the running and noise to a minimum. I apologize if we fell short during the weekend you stayed with us. we did have issues in the pool area Friday night, which forced us to close it earlier than normal. Saturday night, although busy, was within our rules and regulations. Please let me know the next time you are staying with us and I will do everything within my power to ensure you have a great stay. Happy Holiday's! Sincerely John La Selva General Manager

"Good property for the value!"

4
15/11/2015

This is right on Main within a short walk to the hockey arena, shops, restaurants. Parking is generally a problem in Lake Placid, so being able to park your car and walk everywhere is a big plus. This hotel is very family friendly and is often filled with hockey families. The staff is friendly and helpful and it's a good place to stay for travelers looking value and not all the amenities you will find in a higher priced hotel!

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Scott, Thank you for staying with us! I'm glad you enjoyed your stay. We hope to see you again in the near future. Best, John

"Very Friendly and Helpful Staff"

4
13/11/2015

The staff at the Lake Placid Best Western was very friendly and accommodating. I often choose the Best Western for the value and included breakfast - which is a great time saver and fills me up for most of my days events. I will stay there again.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Marjorie W. Thank you for staying with us! We are more than happy to be your base camp while in the Adirondacks and Lake Placid. Thank you for your positive comments. We strive to deliver the best customer service in the area. Hope to see you again soon. Happy Thanksgiving! John

"Remember, it's a Best Western."

4
11/11/2015

Stayed here for my son's hockey tournament. The entire hotel was filled with similar families. I'm writing this review in this context (and not in reference to if staying as a couple or for business) In short, this was totally suitable for our stay. Check in was a breeze, and I really don't have any complaints. The complimentary breakfast wasn't great, but if you stick with the continental offerings (breads, cereals, yogurts) you're fine. Avoid the hot items - they were likely cooked hours before and kept in a warming plate. The coffee was horrible (but the STarbucks is a 10 min walk away). The room was a good enough room. Beds were actually comfortable. There was a small mini fridge that kept items more cool than I thought. No complaints about the bathroom. Like all hotels in the area, you can walk to everything, For a quick bite I recommend the 46 (or was it 49) sandwich place. For a team setting, this hotel had a nice common room for parents to socialize that was close enough to the rooms that you could leave kids in the room and still be accessible. If I found out my team had to stay here again I would have no issues with it.

John L, General Manager at BEST WESTERN Adirondack Inn, responded to this review
Dear Peacefrogdog, Thank you for staying with us during your hockey tournament! I'm glad you enjoyed your stay and hope the tournament went well. I hope to see you again the next time your travels bring you to Lake Placid, with or without the tournament. Thanks again. Have a great winter, John L.S.

"Great Ardirondack value"

4
08/11/2015

We needed a nice, reasonably priced, comfortable, fun place to stay while visiting schools with our son - this was perfect! We loved the Adirondack decor, the spacious room, good breakfast and friendly staff. Thanks.

"My husband and I had a very plesant stay, we celebrated our 49th wedding aniversary."

4
07/11/2015

This hotel is in a great location. Walking distance to shopping. Pool water is a bit cold but the hot tub is great. The free breakfast is great and the lady serving is very friendly, she does a great job. The room was very clean and quiet. Every time that we visit Lake Placid we stay at this hotel.

"Vintage hotel in downtown Placid"

4
03/11/2015

The Adirondack Inn feels a bit dated, but has great amenities and is in a great location, right across from the Olympic Arena and speedskating oval. The rooms were quaint but large. The pool, fitness centre, breakfast room and common areas feel like a rustic lodge. The free breakfast had everything! It kept us going until dinner even with a big hike during the day. Off-season would seem to be a better time to stay as the Inn could get crowded and it is located in a very busy part of downtown Lake Placid. Walk out the back entrance to get to Mirror Lake!

"Off Season Rest"

4
22/10/2015

An out-of-season stay in Lake Placid is affordable and more relaxing with fewer visitors in town. The hotel is well-located and offers everything needed to relax and enjoy a splendid area. Some attractins will be clsoed, but there is enough to explore with friends and family.

"Ordinary Hotel"

3
17/10/2015

Rooms were fine, beds comfortable. Pool small, but sufficient and area clean. Staff lacked local knowledge. Rooms were not always cleaned by mid afternoon. Reservation botched. Very good location. Overall good value.

"Pleasant stay"

3
16/10/2015

Stayed for one night whilst doing a trip round New England and Canada. We were impressed as we approached it as it looked lovely from the outside, all decked in flowers. Our room was very nice too - a double queen room which meant we were extremely comfortable. The room had all of the usual features - safety deposit box, TV, comfortable beds and also free wifi. Although the postal address is Lake Placid, the hotel actually overlooks Mirror Lake, with Lake Placid being a short drive away. Lake Placid also refers to the town which is a short walk from the hotel - this is mainly one street alongside the lake. There are plenty of lovely shops and restaurants here and even a cinema.

"Not the best but we had a good night"

4
16/10/2015

We had not pre-booked but were given a 2 double room at a discounted rate.The room was very clean but was on the upper floor. This could be problem if you were slightly disabled as there is no lift but help was available if required. I did not find parking to be a problem and had plenty of room to turn round and drive out.( I have only been driving for 60years)! Breakfast was very good with a good choice, the little lady who looks after it keeps it well stocked. It may not be 5star but for the price we thought good value

"Fall Vacation"

5
16/10/2015

Excellent location, almost directly on mirror lake. We enjoyed the breakfast - had a very good selection (included individual peanut butter servings!). Enjoyed the pool, jacuzzi and sauna; very clean and well maintained. Staff were friendly and very helpful. Our stay was a very pleasant one.

"Worst manager"

1
13/10/2015

Worst manager ever. Hotel not worth the price, stay elsewhere for a better value. Crowne Plaza much nicer for same price. Woman working in breakfast area was very nice, rooms are dated compared to other hotels in Lake Placid

"Confirm reservation several times...and not for light sleepers!"

1
12/10/2015

Hotel staff changed our reservation a week before our stay; they had to scramble to get us a room but that did not stop for them giving our room away and people walking in on us. Additionally, they would not honor the booked rate. Finally, walls are paper thin!

"Not worthy of Best Western name"

1
10/10/2015

This motel is not up to the lowest level of the Best Western name! Not handicap accessible at the front door. Hot tub had lots of sand in the bottom. Can't figure out from where. Indoor hot tub, not close to any outdoor doors. The pool was missing tiles, has a strange liner that is wrinkled and funny feeling on the feet. The pool and hot tub area is very large, open, with great potential. The room had mold in the shower, worn carpet and lots of marks on the walls and ceiling. Bad place, but even bad places can have great people...NOT this place. This motel needs a lot of maintenance to bring it up to the level of the lowest of the Best Western brand motels. I would not go here again.

"Good place to stay in Lake Placid/Keene"

5
10/10/2015

That says it all: it's a good place to stay in Lake Placid/Keene, on Mirror Lake, and conveniently close to the center of town, good restaurants, shopping - and right across from the Olympic skating venue. That means it's also reasonably convenient to the other Olympic venues, like Whiteface (skiing).

"Saved by the location"

3
03/10/2015

The BWAI is essentially just an average m(h)otel with average service and stale carpet. On top of that it is completely build to facilitate wintersport lovers so it's weird to be there in summer and feel like you're in the wrong movie. One with unleveled floors that make you feel like you're drunk half the time. But the location is a blessing for the place. Across the Olympic ice court and info centre, and a stonesthrow of the town centre. And breakfast is good here so it's not all bad. Just a bit average and basic.

"Can't beat the location"

3
28/09/2015

Throwback to the motor inn era. Rooms are clean and airy - we had a second floor room with lofty ceiling and exposed beams. The front deck is public, so we did not take advantage of the outdoor space. Parking is a little odd as it is a one way dead end parking lot with diagonal parking on both sides. Prepare to back out all the way. Breakfast was very good. We were not able to take advantage of the pool and workout area during our stay. Best feature - close to Lake Placid Pub and Brewery.

"A Nice Stay"

4
25/09/2015

The hotel is clean and the staff is friendly and helpful. We liked the balcony. The hotel is on "the main drag" so you can walk to just about anywhere in the village of Lake Placid and around Mirror Lake.

"Disapponted in Best Western"

1
17/09/2015

We stay in BW all over the US & this was by far the "WORST". It should be an embarrassment to the chain. It is in a great location but hasn't been updated to the point the carpet is so dirty that your feet leave black foot prints in the tub, the bed sounded like it was going to fall out of the frame.& the AC is just a window unit. We had the air on 60 & it was still HOT. The tub didn't drain, who wants everyone"s nasty on you!? Highly overpriced & not even high season. The check out clerk looked at us like it was our problem & quit complaining!! Disappointed !!!!

"shocking customer service experience"

2
15/09/2015

Best Westerns are as good as their individual owners want to make them and this hotel was in the bottom 20% of BWs I have visited. The room was fine but felt dated and the AC had that musty smell that can make you feel sick. The breakfast was mediocre although the woman serving it was super nice. The experience though that prompts me to write (I have only once before written an online review of any experience; that was for a great hotel where the manager asked me to record my compliments on Trip Advisor) was the way the Manager - Olga - dealt with my request to discuss my bill. The background is that I was staying with a group that had negotiated a $200 per night rate for 4 nights this past August. Some of the people in our group did not book early enough and so were paying the full rate of $220. When our lacrosse team's schedule for the Lake Placid tourney got shortened, we all left one night early. Those of us on the group rate were not able to cancel the last night even though we knew more than 24 hours in advance that we were leaving early. The full rate guys were able to cancel. So they paid $660 for 3 nights and the discounted rate guys paid $800. I wanted to discuss this outcome and see if the hotel was willing to credit the difference. I left Olga the general manager several messages the week after we checked out, providing the same detail as above; she did not call back. I then called probably 4 other times into September each time leaving a message asking her to call back. Finally today I got her on the phone; she answered the main line. Her attitude was shocking and I wanted to share the experience in hopes the owners will read this review, since if I were in their position, I would want to know. When I asked why she didn't call me back, Olga said, "I think it's pretty obvious I am not giving you any refund". When I told her that as a matter of customer service I thought she should have tried to explain the policy to me so they didn't lose my business (my team booked about 20 rooms for 4 night), she said, "I don't care if you never come back." I believe in the golden rule and was polite throughout the exchange. When I asked her if she would tell me if I could speak to her boss (the owners), she told me, "I am the top of the ladder here." IMHO, Olga needs a customer service course. I'll never go back and I"ll make sure my group does not either.