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Best Western Hotel of Lake George, Lake George

4.0/5  - basé sur 669 notations.
2452 State Route 9N, 12845-6007, Lake George, United States - See map
Best Western of Lake George - Welcome to the Best Western of Lake George! The Best Western of Lake George is ideally located in the center of Lake George. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Stay at this Lake George hotel in New York a four season resort hotel, offering some of the most gracious accommodations to be found in the Adirondacks. The Best Western of Lake George is ideally situated in upstate New York with easy access to the Adirondack Mountains. Hotel guests will appreciate nearby attractions and outdoor activities including the Fort William Henry Museum, Adirondack Museum and Great Escape Fun Park. Each well-appointed, spacious room features free high-speed Internet access, cable satellite television and other deluxe amenities to make traveling comfortable. Suites with fireplaces and kitchenettes are available in select rooms. Hotel guests at this Lake George hotel will find two swimming pools, a whirlpool hot tub and business center with fax and copy services. Whether enjoying the breathtaking vistas or the historical heritage of Lake George, a friendly and knowledgeable staff is ready to ensure a comfortable and memorable stay. Make an online reservation today at the Lake George hotel! Enjoy your stay.

Best Western

Hotel of Lake George

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 669 guest reviews
NOTE ISSUED
Excellent
246
Very Good
217
Average
117
Poor
43
Terrible
46
REFER TO NOTICE
Business Business
22
Couples Couples
190
Family Family
314
Friends getaway Friends getaway
68
Solo travel Solo travel
20
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Good Place to stay"

4
06/11/2018

The front desk staff was very friendly and helpful. You can get bottled water and popcorn to pop. There were a lot maps and pamphlets to help find something to do. The cleaning staff was very helpful and always smiling. Breakfast was a bit busy and one lady was rude to my husband when he asked her for help. We saw her every day for the 4 days that we stayed so I was a bit surprised.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear amberbanegas , Thank you for sharing your experience at our hotel with other Trip Advisor patrons. Our staff strives daily to deliver a product that exceeds our guests' expectations. I have brought your comment regarding the coffeemaker to the attention of our Front Desk Manager, Bud Halibej. He will address this with Continental Breakfast staff. We hope you'll consider staying with us again, the next time you visit the Lake George area. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Great Experience!"

5
30/10/2018

I booked the Ultra Suite at the Lake George Best Western earlier this month for myself and several family members. It seemed large enough to accommodate everyone and provide adequate sleeping options. This turned out to be one of the best decisions I've ever made! The Hotel is located right off the Northway and is only minutes from the Village of Lake George. The suite was even nicer than the pictures. It was immaculate, the kitchen area was well stocked with everything you would need to prepare a meal, the loft area was beautiful (it had a sitting area with a large-screen TV), and each bedroom had a TV. There were 2 bathrooms (one on each level), one with a jacuzzi. The suite was simply amazing. Housekeeping services were excellent, the indoor pool was great (and so was the hot tub!). Breakfast was very good and was attended by a really great staff. They were efficient, pleasant, and had a great knowledge of the Lake George area. Every staff member that we met was pleasant and helpful and each contributed to make this a wonderful experience. We will definitely be returning!

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear DayTrip24514271558, Thank you so much for the kind accolades. I will gladly share your comments with our Head of Housekeeping and her staff. They work diligently to make our guests stays pleasant and memorable. We're glad that you will be returning to visit us. Sincerely, Sam Luciano General Manager

"Comfortable stay"

5
11/10/2018

I enjoyed this hotel. Up to date. Wifi was not too slow. Breakfast offered, small area I did not eat any food but several options were offered, I took juice to go. Clean. I would recommend this hotel. Staff was very nice and helpful. Room and bed was clean and comfortable.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear alittlebird42713, Thank you so much for the review of our hotel. I would like to thank you for the positive feedback. Our staff strives daily to deliver a product that exceeds our guests' expectations. I will be delighted to share your review with our Front Desk Manager, Bud and his team. It is always a pleasure to have our guests recommend our hotel. We certainly look forward to hosting you again. It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Vacation"

5
07/10/2018

We had such a great visit at this hotel the cleaning lady was amazing so friendly and sweet our rooms were clean and nice the breakfast is great kid friendly and we loved the pool and hot tub definitely recommend

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear krystalberger1, Thank you so much for the review of our hotel. I would like to thank you for the positive feedback. Our staff strives daily to deliver a product that exceeds our guests' expectations. I will be delighted to share your review with our Management Team. It is always a pleasure to have our guests recommend our hotel. We certainly look forward to hosting you again. It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Nicholas Valhos"

5
02/10/2018

Great Service, Nice room, Location in Lake George is just Beautiful with many things to do. Boat ride, Flea markets, min golf, food, shopping, and many other things to do. Just great experience !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Nicholas, Thank you so much for the kind words and compliments. I'm so glad you enjoyed your stay with us. Your review is a true indication of how our staff strives every day to make our guests' experience a positive, memorable one. We appreciate the time you took to comment. It was a pleasure having you as our guest. Again, thank you for the positive feedback! Sincerely, Sam Luciano General Manager

"Pretty"

5
01/10/2018

Can't wait to bring the rest of the family there. So much to do and see. Never a dull moment. The views are breath taking. People are helpful and very nice. Easy to get around also. Even the drive there is amazing.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear erwinlori1983, Thank you so much for the kind words and compliments. I'm so glad you enjoyed your stay with us. Your review is a true indication of how our staff strives every day to make our guests' experience a positive, memorable one. The fall colors are just now starting to pop. We appreciate the time you took to comment. It was a pleasure having you as our guest. We look forward to your return. Again, thank you for the positive feedback! Sincerely, Sam Luciano General Manager

"Clean Friendly and Affordable"

5
25/09/2018

Three adults travelling came to Lake George and the Best Western to find suites available. Two bedrooms, living room and comfortable setting was welcomed. We had lots of space, swimming pool to go to and friendly staff at the counter. It was clean neat and marginally more than two single rooms. It worked out very well for the three off us. Lots of bedding towels etc. The morning hot breakfast was complete with eggs, sausage, waffles bread etc etc. Staff were excellent.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear sandulahome, Thank you for sharing your experience at our hotel with other Trip Advisor Travelers. We appreciate you taking the time to comment on your stay. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Model A New England Meet"

5
24/09/2018

We stayed at this hotel with other Model A car owners . The service and accommodations were great. No complaints at all This is a wonderful place to stay and the location is close to all attractions. Would definitely stay again.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Jeanarninin, Thank you so much for the kind comments. It was a pleasure having you and your group at our hotel. We hope you can visit us again. Fall and winter are spetacular in the Adirondacks. Sincerely, Sam Luciano General Manager

"Making this a tradition "

5
16/09/2018

We were back in lake George for another last minute trip. We simply love this hotel. The price is fair and it's near the attractions not mixed in the heart of the village. It's quiet and rooms are very comfortable. I actually looked forward to the night of sleep after the travel. The front staff helped us out on a situation with our Jeep and helped locate a dealer nearby. Car was fixed and back to the hotel in less than two hours. Great place. Very comfortable rest. We are making it a tradition and hope to be up in October - November again

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear mightyojo, Thank you so much for the kind words and compliments. I'm so glad you enjoyed your stay with us. Your review is a true indication of how our staff strives every day to make our guests' experience a positive, memorable one. We appreciate the time you took to comment. It was a pleasure having you as our guest. We look forward to your return. Again, thank you for the positive feedback! Sincerely, Sam Luciano General Manager

"New York to New Hampshire"

4
06/09/2018

Very easy on/ off interstate. Room was good and excellent for the cost. First room was musty ( air conditioner filter needed changed) but they immediately changed our room and it was good. The bed was too soft but the pillows were great!

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Marlene M, Thank you for sharing your experience at our hotel with other Trip Advisor Travelers. We appreciate you taking the time to comment on your stay. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Clean rooms. Excellent staff. Great price"

5
29/08/2018

Nice clean room. Excellent and helpful staff. Outdoor pool was a little cold but indoor was a nice alternative. Breakfast was standard. Eggs, waffles, cereal, bread etc. Nice renovated bathrooms. A+ . Close to all you need to do around lake George area.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Dannyboysi, Thank you so much for sharing your experience at our hotel with other Trip Advisor traveler's. I am delighted to hear how much you enjoyed your stay with us. We appreciate your high recommendation. Your comments are a true indication of how our staff strives every day to make our guests' experience a positive, memorable one. I will be delighted to pass along your praise to our Front Office Manager, Bud Halibej. It was a pleasure having you as our guest. We look forward to your return visit. Again, thank you for the positive feedback. Sincerely, Sam Luciano General Manager

"Best Western of Lake George"

4
28/08/2018

The location is pretty good, its right off the highway and a short walk (10 minutes) to downtown Lake George. You are also close by the Lake George Outlet stores and a ton of restaurants. The amenities are pretty good both indoor an outdoor pools

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Jrfernandez2018, Thank you for commenting on your recent visit. We're glad you enjoyed your stay. Sincerely, Sam Luciano General Manager

"Great stay, convenient and friendly staff"

5
24/08/2018

Awesome, convenient stay. Hotel was clean and staff was super friendly. Able to accommodate truck and boat in lot. Rooms were neat and clean. Hotel was located close to downtown area with plenty of amenities and only a 5 minute drive to public boat launch.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Amanda R, Thanks for your informative observations. We're glad you enjoyed your stay, and found the accommodations convenient for your vacation needs. Sincerely, Sam Luciano General Manager

"THE place to stay in Lake George!"

5
23/08/2018

Wonderful experience. The front desk is friendly,welcoming,gracious. Breakfast was great, wide selection of hot and cold buffet. Hotel is clean and well run. Pool was well maintained with plenty of towels for guests

SamLuciano, Owner at Best Western of Lake George, responded to this review
Dear Eileen, We're so glad you enjoyed you stay. Thank you for the great comment. Sincerely, Sam Luciano General Manager

"Nice location"

5
07/08/2018

Room was fine, everything we needed, pool was awesome, swimming and seeing traffice below was awesome, very nice pool, location was great for downtown lake george. Price was good and free breakfast how could you go wrong!

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Lorrie B, Thanks for sharing your experience at our hotel with other Trip Advisor Travelers. In regards to your comments, we appreciate your kind words. I will share your comments with the staff at Best Western. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Lake george"

5
06/08/2018

Very clean and great staff and this was my second stay this summer. Great location close to bike trails. Transportation to downtown lake George from in front of hotel and very very to get to from main roads

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear jamesabbott37, Thank you so much for taking our survey and sharing your experience with other travelers. I'm happy you were pleased with your experience at our hotel. We do our best to accommodate all our guests needs. I will pass your comments on to our Front Office Manager, Bud Halibej and his staff. We would be honored to host you again, anytime you visit our area. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Impressed with Excellent customer service"

5
02/08/2018

Upon arrival the staff was very helpful and friendly. Rooms were very cozy and comfortable. Housekeeping kept rooms clean. Everyone was extremely helpful and willing to make my stay very memorable. Hotel is also very convenient

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear nizabri, Thank you so much for taking our survey and sharing your experience with other travelers. I'm happy you were pleased with your experience at our hotel. We do our best to accommodate all our guests needs. I will pass your comments on to our Front Office Manager, Bud Halibej and his staff. We would be honored to host you again, anytime you visit our area. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Not that great"

2
28/07/2018

We booked on line and pictures looked great. Ratings were very good. Price was good. Room did not look like pictures. Bathroom was small, sink was outside the bathroom. Staff was not very professional. Had many problems that got resolved, but should not have happened. No water at check in, clock not working, key cards that stopped working 2 times. Noise from other people carried on until after 1:30 am outside building. Breakfast area was cramped and food was ok. Selection was acceptable, but nothing impressive. White bread for toast, typical make your own waffles.... not sure if I stay here again.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Grampamoose, Let me start by thanking you for commenting on our hotel in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We are sorry that we did not meet your expectations. It sounds like we fell short. I will certainly bring your comments and concerns to our next Managers meeting. It was a pleasure having you as our guest. We hope you'll consider giving us another chance the next time you visit the Lake George Region. Again, thank you for this useful feedback. Sincerely, Sam Luciano General Manager

"We stayed at the Lake George Best Western and found it a great place to stay"

5
22/07/2018

When our hotel didn't accommodate our reservations, we looked for another hotel last minute. We were already I Lake George on Monday July 16, 2018. We called the hotel and Bud Halibej told us to stop in and he would find us a room for later in the afternoon. when we arrived at the hotel, he had a beautiful room ready immediately. It was about 1 in the afternoon. Ben went above and beyond. He also gave us coupons for local attractions and directions to all local places. They even have a really nice breakfast at this hotel which we didn't even know about. This was an added plus. Indoor pool and outdoor pool. Really clean hotel. The staff was super! I would definitely stay here again! Ben deserves to be recognized. Very valuable employee!

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Helen B, Thank you so much for taking our survey and sharing your experience with other travelers. I'm happy you were pleased with your experience at our hotel. We do our best to accommodate all our guests needs. I will pass your comments on to our Front Office Manager, Bud Halibej and his staff. We would be honored to host you again, anytime you visit our area. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Bad visit"

1
22/07/2018

The hotel smelled like pee... The rooms need to be cleaned better. The spa tub was dirty it had pubic hair in it like it wasn't cleaned after someone else used it. It was just gross, I would never stay there . They need to hire better cleaning people.... The frontdesk was nice!

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Sandyreyes r, Let me start by thanking you for commenting on our hotel, in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We learn from every comment. The housekeeping and maintenance staff undergoes extensive training to make sure your Hotel experience is a positive, memorable one. It appears we fell way short of this criterion. I have requested a meeting with the Head Housekeeper and the Room Inspector. It was a pleasure having you as our guest. We hope you will reconsider your decision and give our property another chance. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0265. Again, thank you for this useful feedback! Sincerely, Sam Luciano General Manager Best Western of Lake George

"clean, friendly and efficient"

5
22/07/2018

I stay here once a year the night before my daughters visiting day. it's not a fancy place and it's not new. There isn't an elevator. But it has all that is important. Its impeccably maintained, its clean, its comfortable, a d the people are friendly. The location is great.

"Nice hotel at a good price."

4
17/07/2018

I bought a Groupon for this hotel, and was pleasantly surprised at how nice it was. The staff was very friendly and helpful, and it was very clean. Breakfast was crazy- go early or plan on eating in your room. Overall, I would definitely stay here if I am in the area again.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Kelly B, Thanks so much for reviewing your recent visit. We appreciate your comments and are delighted to hear you will be returning. Sincerely, Sam Luciano General Manager

"Making this a family tradition because of you"

5
17/07/2018

After a 3 1/2 hour drive from NJ, we're told we've been upgraded because it was the only room left. I felt like crying happy tears as we recently had a terrible vaca in FL. Good karma does exist. We had the pleasure of staying in Rm 188, a suite. It has everything! Fireplace, living room, kitchen (with cooking supplies/dishes/utensils...even pods for the dishwasher!) dining room, two bathrooms, even a washer/dryer!! The upstairs bathroom has a Jacuzzi tub and two bedrooms with a loft! It's peacefully quiet. If we weren't so close to the village, I would've easily been happy just staying at this hotel alone...especially by that clean, inviting outdoor pool. The staff is wonderful including the breakfast ladies...such sweethearts. They're on top of making sure the food is stocked and they make sure to wish everyone a great day before the guests leave the room. We will absolutely stay here again. Because of this hotel, we've decided to make this a family tradition and of course rent another suite. Thank you for such a lovely weekend getaway! We will be back :)

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear dchofman, Thank you so much for the kind words and compliments. I'm so glad you enjoyed your stay with us. Your review is a true indication of how our staff strives every day to make our guests' experience a positive, memorable one. We appreciate the time you took to comment. It was a pleasure having you as our guest. We look forward to your return. Again, thank you for the positive feedback! Sincerely, Sam Luciano General Manager

"Very nice time"

4
11/07/2018

Loved the indoor pool my daughter's had a great time. We visited lake George and stayed here for 3 nights and I could not get my daughter's out of the pool the breakfast was good. The rooms were clean. My kids are 16 and 7.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Idian s, Thank you so much for the kind words and compliments. I'm so glad you enjoyed your stay with us. Your review is a true indication of how our staff strives every day to make our guests' experience a positive, memorable one. We appreciate the time you took to comment. It was a pleasure having you as our guest. We look forward to your return. Again, thank you for the positive feedback! Sincerely, Sam Luciano General Manager

"Food was not the best"

3
09/07/2018

The breakfast was okay, however the we felt like we are limited with the food. The coffee and tea could be better. The lobby was small and people who use the indoor pool pass through the lobby and creates wet surface which could be slippery. Parking was great and location was excellent.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear paulnj26, Thank you for sharing your experience at our hotel with other Trip Advisor Travelers. We appreciate you taking the time to comment on your stay. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Adequate"

4
08/07/2018

We spent a couple of nights here while visiting Lake George. We were assigned a first floor room upon check-in that was very shabby and had a very musty odor. We requested a second floor room and were quickly accommodated. This room was much more acceptable. The front desk was very pleasant and gave us great recommendations for dinner. The free breakfast was decent and the attendant was very helpful and kept the area stocked and clean. The hotel is close enough to town and yet on a quiet hill away from noise and traffic. If you are just looking for basic lodging, this will work.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear watchmydust, Thank you for sharing your comments with other travelers, I'm glad that your request for a room change was taken care of quickly, I do apologize for any inconvenience. Sincerely, Sam Luciano General Manager

"ask for room facing the back to avoid traffic noise"

4
06/07/2018

I spent one night in room 244 through a groupon deal. The room included two beds, a safe and a mini-fridge. It had a vaulted ceiling with knotty pine that made the room feel spacious. Although this is not a new hotel, it was obvious that the bathroom had been completely remodeled and the shower was fantastic. The room was clean. We arrived early and our room was not ready yet, and the person at the front desk gave us a card to place in our vehicle for free parking in the village at their sister property which saved us a $10 parking fee. We enjoyed the outdoor pool on a hot day. The breakfast was adequate with make your own waffles, toast, scrambled eggs, sausage and cereal. My only complaint was that there was only one staff member servicing the breakfast area which was very crowded. There needs to be 2 staff persons working the breakfast area. Also I suggest that they offer skim milk. The choices were whole milk which is 3% milk fat and 2% milk which are almost the same. Many adults would prefer skim milk as an option. All of the staff that we talked to at this hotel were very friendly. If you are looking for a hotel that has rooms with a view, this is not the one to pick. The hotel is right off the highway so ask for a room facing the back parking lot for less traffic noise. There are restaurants within walking distance of this hotel, as well as some cute miniature golf courses. The local trolley makes a stop at this hotel if you prefer not to drive in town.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Pat C, Thank you for sharing your thoughts with other Trip Advisor travelers. We appreciate your kind comments and the information you included. We are in the process of remodeling our bathrooms, although the timeline changes during the busy season. I am glad you enjoyed the newly renovated room 244. I will gladly share your praise with the Front Desk Manager, Bud Halibej and his staff. It was a pleasure having you as our guest. We look forward to seeing you the next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1-800-234-0265. Again, thank you for this useful feedback! Sincerely, Sam Luciano

"Fun"

5
02/07/2018

Great place to stay, close to all that is going on. Hotel nice, clean, very friendly. Rooms are well done, we had two bed deluxe room, nice decor, indoor pool and oversized outdoor pool. Great WiFi and a small business center in lobby. Breakfast room very clean and stocked with lots of goodies hot and cold food. Front desk fantastic, Budd is a great help.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear edwardrX817CR, Thank you so much for sharing your experience at our hotel with Trip Advisor traveler's. We're so glad you enjoyed your stay and our services. I will certainly pass along your comments to Bud and his staff. It was a pleasure having you as our guest. We look forward to hosting you again. Sincerely, Sam Luciano General Manager

"Good value"

3
21/06/2018

The hotel is out of the way so it is quiet. It means you do need to drive wherever you need to go. The rooms are nice and updated. They have both an outdoor and indoor pool. The rooms have a coffee maker and a fridge but no microwave. There is a microwave in the lobby. The staff in the breakfast area was extremely helpful. This is the first time I have seen "3" waffle makers available for breakfast.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear cyndyjones47, Thank you so much for sharing your recent stay at our hotel with other Trip Advisor travelers. I appreciate the input and I'm glad you enjoyed your stay.

"Great Place"

5
28/05/2018

A little more expensive than some others, but the that keeps out the drunk teenagers so you can actually sleep at night. The great breakfast and free downtown parking make up for a lot of the additional cost. Comfortable beds and very friendly staff. Looking forward to our next visit in a couple months.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Steven S, Thank you so much for your kind words and comments regarding our property and staff. It was a pleasure having you as our guest. We look forward to the opportunity to host you again. Again, thank you for the positive feedback! Sincerely, Sam Luciano General Manager

"Pre holiday getaway"

5
26/05/2018

Absolutely no complaints. From check in to check out. I enjoy the location easy highway access & close to all activities, restaurants,shopping, antique shops. I would definitely stay here again. The morning breakfast was tasteful & plentiful. The pool & hot tub area was clean & convenient.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear ruthroberto84, Thank you so much for the kind comments and recommendations. We look forward to another visit. Sincerely,. Sam Luciano, GM

"Nice hotel for families at reasonable price"

4
22/05/2018

Clean room, indoor & outdoor pools, breakfast included, and the room rate was reasonable comparing with some other major hotel groups. It is about 25 minutes walk from the hotel to the main area, so might need a car if you have small kids.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear tskrdhimotiya, Thank you for sharing your experience at our hotel with other Trip Advisor Travelers. We appreciate you taking the time to comment on your stay. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Very good"

4
06/05/2018

Great staff, very good breakfast Only note there is no elevator. So if you have problems with stairs confirm a 1st floor room, We didn't but staff was great and moved us ,but could be a problem if they are fully booked

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear rbacj919, Thank you so much for taking our survey and also informing other travelers about the lack of an elevator. I'm happy you were pleased with your experience at our hotel. We do our best to accommodate all of our guests needs. I will pass your comments on to our Front Office Manager, Bud Halibej and his staff. We would be honored to host you again, anytime you visit our area. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Extremely Helpful and Friendly Staff"

5
24/04/2018

Great start to a hectic week of looking at colleges. We were there to visit Word of Life Bible College. Can't wait to come back during the season to enjoy the area without seeing it through an ice storm!

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear dyannbme, Thank you so much for the five star rating. The outdoor pool will be open by Memorial Weekend, and it's starting to look like spring here. We look forward to your return visit.

"EXCELENT TRIP??"

5
19/04/2018

It was our first stay and we will be back soon.The staff is friendly and respectful. The ladies who makes the breakfast is attentive and very nice, and everything is hot and fresh . The maids are very friendly,and kind with us . My kids loved the inside of the pool. My room was 155 and was cozy and very comfortable. I totally recommend it to every one in CT.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Gladys r, Thank you so much for sharing your experience at our hotel with other Trip Advisor traveler's. I am delighted to hear how much you enjoyed your stay with us. We appreciate your recommendation. Your comments are a true indication of how our staff strives every day to make our guests' experience a positive, memorable one. I will be delighted to pass along your praise to our staff. It was a pleasure having you as our guest. We look forward to your return visit. Again, thank you for the positive feedback. Sincerely, Sam Luciano General Manager

"Excellent Stop Over"

5
17/04/2018

Peace & Quiet - good sleep. Hotel under construction but this was not a problem. The shower was clean and warm. Bed was clean and comfortable. The location was ideal. Parking was convenient. Check in was smooth.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Christine Ann O, Thank you so much for the kind words and compliments. I'm so glad you enjoyed your stay with us. Your informative review is a true indication of how our staff strives every day to make our guests' experience a positive, memorable one. We appreciate the time you took to comment. It was a pleasure having you as our guest. We look forward to your return. Again, thank you for the positive feedback! Sincerely, Sam Luciano General Manager

"Amazing quality and price"

5
16/04/2018

We used a Groupon deal and got a great price. The breakfast bar offers lots of options including gluten free. Staff was friendly and helpful. This location is easy to reach from the highway. The pool was updated last year.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear I0ric526, Thank you so much for the praise. We're so glad you enjoyed your recent visit.

"Dirty and overpriced "

1
26/03/2018

Hotel rooms are outdated and dirty. Hallway carpeting is awful. My child ran across in socks to visit family down the hall and they were filthy black. The door to the room was obviously replaced with one that didn't fit. Breakfast was a joke. Food was horrible and they chased you for your ticket. They charge top dollar during peak season for a crappy, dirty room. My family would never stay there again.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Travelmommy2009, Thank you for this honest, yet detrimental review. Your critique has been taken into advisement. We update our rooms and public areas regularly. We are sorry that our hotel did not meet your expectations. Giving the hotel's manager a chance to understand, identify and correct the issues and concerns is always a better choice than a negative review after the fact. Again, thank you for your comments. Sincerely, Sam Luciano General Manager

"Lake George"

4
13/03/2018

We were there for the 2017/18 New's Year. It's well localized in the city. The ladys in the breakfast room were amazing. Always smiling... A good indoor pool for the kids to play, a spa and nice room. The 24h coffee machine was a plus!

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear kkpaula, Thank yo so much for taking the time to share your great experience at our hotel with other traveler's. We appreciate your comments.

"Cozy and Convenient"

4
11/03/2018

Great hotel for the value decent amenities and convenient location...I checked in late on Friday, Feb 9 and was greeted by friendly staff...the room was clean and comfortable..price was reasonable...I recommend this hotel for travelers to the Lake George area.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Andy B, Thank you so much for taking the time to share your comments with other travelers. We're glad you enjoyed your recent stay.

"Two nights is more than enough"

2
29/12/2017

In the coldest winter we had no choice but to leave the heating on all day and night but this was fine and not noisy enough to keep you awake. What was however was the vibrating fridge in the corner of the room. The rooms are dated, the TV channels and set up too. The breakfast is okay but stale pastries and weak, watery coffee were disappointing. Bud on reception was the winning touch. Nothing too much trouble and super friendly.

BestWesternHotels, Corporate at Best Western of Lake George, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Christmas Town"

4
19/12/2017

great hotel for the value I always choose Best Western hotels for the amenities and the value. their locations are always convenient. As expected, this hotel did not disappoint, great stay for Lake George as well. Keep up the good work Best Western!

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear maribelo494, Thank you so much for taking our survey. I'm happy you were pleased with your experience at our hotel. I will pass your comments on to our Front Office Manager, Bud Halibej and his staff. We would be honored to host you again, anytime you visit our area. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Wonderful stay!"

5
10/12/2017

We spent one night here prior to spending the day at Gore skiing! The check-in experience was very quick, the room was clean. The breakfast was phenomenal. Jeanine was so nice. Bud at check-out was also really nice. We would definitely stay there again!

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Ann W, Thank you so much for taking our survey. I'm happy you were pleased with your experience at our hotel. I will pass your comments on to our Front Office Manager, Bud Halibej and his staff. We would be honored to host you again, anytime you visit our area. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Great overnight stay"

4
10/12/2017

I've always liked Best Westerns, and this one was better than most. I found a two bedroom unit perfect for 3. The room was very nice, checkin was efficient and friendly and breakfast was fresh. I even got an email saying thanks for staying. Great hotel, at a price better than comparable lodging.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Glennali2015, Thank you so much for your positive comments. I'm happy you were pleased with your experience at our hotel. I will pass your comments on to our Front Office Manager, Bud Halibej and his staff. We would be honored to host you again, anytime you visit our area. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Great!"

5
05/12/2017

Even though the exterior wasn't as expected inside BW was awesome! Beds were comfortable and breakfast was great! Staff was super friendly and always willing to help. We had a great time at the indoor pool. I would definitely stay again!

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear deicm, Thank you for sharing your experience with other Trip Advisor patrons. In regards to your comments, we appreciate your evaluation of our property. Our staff spent a great deal of time last winter making capital improvements and upgrades, including our indoor and outdoor pools, the hallways, our lobby, continental breakfast area and repaving our parking lot. This winter will be spent on major room renovations, and in the spring when the weather permits we will be working on the exterior of the building. It was our pleasure to serve you and we look forward to hosting you again. Sincerely, Sam Luciano General Manager

"A wonderful time"

5
13/11/2017

The staff is friendly, attentive, and very professional. They offered great advice on where to eat, and what to see and do. The manager even called us while we were out to tell us about one of the local sites that just opened for the day. The breakfast was very good. The breakfast staff was very friendly. The place was spotless. The pool and hot tub were clean and perfect temperature. We will be back.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear rayg59, Thank you for sharing your enjoyable experience with other Trip Advisor Travelers. I'm happy you were pleased with your experience at our hotel. I will pass your comments on to our Front Office Manager, Bud Halibej and his staff. We also share these comments with our Management team at our weekly meeting. We would be delighted to host you again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Quick Weekend Getaway"

4
13/11/2017

Excellent hotel close to "main drag" in Lake George. Very convenient and was impressed with exceptional staff. Weather was quite cold but we found many places to visit nonetheless. Would definitely go back for spring or summer visit.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear FernLeslie, Thank you so much for your positive comments. I'm happy you were pleased with your experience at our hotel. I will pass your comments on to our Front Office Manager, Bud Halibej and his staff. We would be honored to host you again, anytime you visit our area. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Great People, Nice Hotel, Good Breakfast"

5
12/11/2017

Stayed with Family and grandkids. They went out of their way to make our stay the best they could. Let us check in very early so kids could use the pool before we had to leave until late that evening. Then opened it early so they could go in before we left that morning. Rooms were very comfortable, easy to adjust heat, and the breakfast was good with scrambled eggs, sausage and waffles for hot foods. hottest coffee you will ever find, be careful, it is really hot! nice little lobby seating area with a gas, see through fireplace to the breakfast room that keeps the area comfortable. The staff were some of the best any place I have stayed throughout the years of travel. complimentary microwave popcorn and waters, 24/7 coffee, tea and hot chocolate, what more can you ask for at a great price. Plan to stay again at the end of the month for a nearby high school basketball tournament.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear mb2007ja, Thank you so much for the kind words and compliments. I'm so glad you enjoyed your stay with us. Your informative review is a true indication of how our staff strives every day to make our guests' experience a positive, memorable one. We appreciate your extensive review or our hotel. It was a pleasure having you as our guest. We look forward to your return. Again, thank you for the positive feedback! Sincerely, Sam Luciano General Manager

"Cozy n comfortable"

4
11/11/2017

The hotel is located just off the expressway and easy to get to . It is a one storied Buliding and has a free parking in a large lot .There are 2 swimming pools including an indoor one . The breakfast in the hotel is a hot n cold combination with nice choices . You can smoke outdoors , if you want too . Lake George is a short drive away as also there is a Catholic Church 5 mins. away . They have free coffee, tea n hot chocolate in the lobby for you . There are sandwiches for sale too . The hotel gives free toliteries like razors, etc if you need them. The rooms are clean and good size , pretty quite . Friendly staff .

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Indianworldtraveller, Thank you so much for the kind words and compliments. I'm so glad you enjoyed your stay with us. Your informative review is a true indication of how our staff strives every day to make our guests' experience a positive, memorable one. Our location is also an asset for our property. It was a pleasure having you as our guest. We look forward to your return. Again, thank you for the positive feedback! Sincerely, Sam Luciano General Manager

"Only if the heat stayed on!"

4
08/11/2017

Checked in at 1:30am, easy friendly check in. Was able to park infront of my rooms window! Room was a decent size. There is a lack of outlets in the room. I couldn't plug in my laptop anywhere near the work desk. TV had A TON of channels, had to be near 100! WiFi was zippy. Bathroom was clean. Shower had good hot water, OK pressure, and the shower height was great for us tall folk! Bed was so/so. A little more support would of been nice, but I slept OK. Biggest issue was the heat. No matter what I set it at, it never stayed on for more than 60 seconds. Seems to be a complaint from several people. I didn't have the breakfast but did use the jacuzzi. Took a few minutes to get warm but it was nice! Check out was fairly easy even using 2 different gift cards. Hotel has this cabin type look to it on the outside, tucked infront of some woods and is a very quiet area. Some renovations were on going when I stayed. For the price, it was a solid stay, just need to get the situation with the heat fixed.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Daysofthundr46, Thank you for sharing your experience at our hotel with other Trip Advisor Travelers. We appreciate you taking the time to comment on your stay. I will address your comments regarding the heating issue with our maintenance staff. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Great service"

4
07/11/2017

From check in to check out welcoming and friendly service. Breakfast was very good and nice variety. Would go again with the kids lots for them to do. Thank you Carole and Bud for everything. The rooms were clean and the pool was perfect for lounging.

"Nicest people at Front desk and most accomodating in Lake George! Wow for Carole!"

5
30/10/2017

On a cold automn rainy day, we arrived at Best Western Lake George and where gatered by the nicest person! Carole. Not only did she helped us for a taxi, glasses of wine for the suite, Carole made us feel so welcome. The room was impeccable and we enjoyed wine and fire place in one of the suite with an other couple of our friends. The restaurants are waking distance and the bed and bathrooms are SO clean! Fantastic! Thank you xxx

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear knerr2015, Thank you for sharing your experiences at our hotel with other Trip Advisor travelers. We appreciate your kind words and comments. It is nice to hear that our staff's efforts are not only noticed, but appreciated. I will be especially happy to pass your comments regarding Carole onto our Management Team, she has been a valued employee for many years. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Great Hotel"

5
29/10/2017

My husband and I enjoyed the hotel and had a wonderful experience. After a day of travel it was great to spend our relaxation in a quality hotel which we did here. The bed was comfy and the TV watching was good along with good wifi.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear 328debral, Thank you for sharing your experience at our hotel with other Trip Advisor Travelers. We appreciate you taking the time to comment on your stay. I will pass along the praise to Bud Halibej and his staff. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Old Facility - Friendly Helpful Staff"

4
28/10/2017

Could only stay in Lake George one night. This BW was well located and convenient. Facility is old in need of updating and renovation. "Construction in Progress" signs indicate maybe it is underway? Not in our room yet! Carpet was circa 1980s? and bathroom fixtures were at least that old. The upside was the totally friendly and helpful staff-- from front desk to breakfast staff to the handyman. We would stay here again... hopefully the updating will be complete!

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Stu P, Thank you for sharing your experience with other Trip Advisor patrons. In regards to your comments, we appreciate your evaluation of our property. Our staff spent a great deal of time last winter making capital improvements and upgrades, including our indoor and outdoor pools, the hallways, our lobby, continental breakfast area and repaving our parking lot. This winter will be spent on major room renovations. It was our pleasure to serve you and we look forward to hosting you again. Sincerely, Sam Luciano General Manager

"Good experience"

5
27/10/2017

I had the best experience at the BW in Lk George recently. We were on vacation and a hospitalization occurred. The BW staff made me feel like family. They were kind, thoughtful, and helpful, including helping me with me car and laundry. The hot tub and pool were clean and relaxing. The breakfast was always hardy and fresh. I really felt safe and cared for. Thank you all for your warm kindness.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear wynbruce, Thank you for sharing your enjoyable experience with other Trip Advisor Travelers. I'm happy you were pleased with your experience at our hotel. I will pass your comments on to our Front Office Manager, Bud Halibej and his staff. We also share these comments with our Management team at our weekly meeting. We would be delighted to host you again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Breakfast and Pool area were disappointing"

3
26/10/2017

The pool and hot tub were not as clean as I prefer and even after complaining to the front desk, the kids continued to jump in the pool that was only 4 ft. deep and were running. Not an enjoyable experience. Our breakfast sausage and eggs were cold and there is not spray for the waffle iron, so the waffles stuck to the waffle maker.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear L6835YFpamelap, Thank you for sharing your experience at our hotel with other Trip Advisor patrons. Our staff strives daily to deliver a product that exceeds our guests' expectations. I have brought your comment regarding the pool and continental area to the attention of our Front Desk Manager, Bud Halibej. He will address these issues with his staff. We hope you'll consider staying with us again, the next time you visit the Lake George area. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Very nice hotel in Lake George area"

5
25/10/2017

Best western lake George is a Very nice hotel. The hotel was clean and the staff was very friendly. Breakfast was average for a hotel nothing really special but it didn't completely suck either . There's free Wi-Fi which actually was really fast and worked great.

"GREAT EXPERIENCE SUPER STAFF"

5
24/10/2017

It was our 52 anniversary. We were given a two story suite with all the amenities. The staff even got us a bottle of champagne! The rooms were lovely, quiet and clean. The staff was very friendly. We enjoyed the pool and hot tub. Loved the great breakfast with waffles. Also loved that they had food available for purchase at the front desk. Thank you for a great stay.

"Helpful, even though we didn't stay..."

5
23/10/2017

We chose this hotel through TripAdvisor and tried to get a room. There was not one available on the first floor as we requested. Carole at the front desk, called several hotels in the area to help us find a room. She was successful and we are very satisfied with her service.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear comfortnurse, Thank you for sharing your experiences at our hotel with other Trip Advisor travelers. We appreciate your kind words and comments. It is nice to hear that our staff's efforts are not only noticed, but appreciated. I hope you will be able to stay with us on your next visit. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Fall stay"

3
22/10/2017

Room was small but clean. Beds were too small. My husband and I are on the smaller size Definitely not queen beds as stated more like a large twin. I inquired about checking out and the hotel staff checked me out causing room service to come to the room to clean early.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Kim K, Thank you for commenting on your experience at the Best Western of Lake George. I have forwarded your Trip Advisor post to the Front Desk Manager, at the Best Western, to be discussed at our next Front Office meeting. I'm sure the early check-out was a misunderstanding. We value all of our patrons and it is our goal to see you return time and time again. I hope we will be able to meet your accommodation requirements more to your liking. Again, thank you for this useful feedback! It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, contact us at 1-800-234-0265. Sincerely, Sam Luciano General Manager

"Best Western Lake George NY"

5
18/10/2017

Entire staff from front end, (desk) to breakfast, maids and maintenance super. Friendly, Helpful above and beyond. Cleanliness one of the cleanest motels we have ever stayed This is a great place to stay when you are away from home.

"Pleasant stay at Lake George, NY"

4
14/10/2017

Hotel was comfortable and had everything we needed...took advantage of the Continental breakfast which was very convenient.. Hotel offered an indoor pool and hot tub which looked inviting. Location was near the village of Lake George, hotel offered a free parking voucher at a hotel in the center of town but we were able to walk to a few close restaurants.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear barbarakB3624JK, Thank you for sharing your experience at our hotel with other Trip Advisor Travelers. We appreciate you taking the time to comment your stay. Thank you also for mentioning our convenient location to the village. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Fall Getaway"

5
13/10/2017

Very nice hotel. Great location. Very easy to get to attractions while at Lake George.Downside - pretty much of the town was closed for the season when we arrived. Were able to enjoy a 2 hour cruise on Lake George that was wonderful.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear jamiepZ4622CV, Thank you for sharing your experience at our hotel with other Trip Advisor Travelers. We appreciate you taking the time to comment your stay. It is true that many of the area attractions close after Labor Day, but there is still lot's available to do, including Museums, The Great Escape, Apple Picking and Corn Mazes, not to mention the fantastic fall foliage. I would direct you to contact our local Chamber of Commerce for information. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Fall Foliage Tour"

5
13/10/2017

Always a pleasure to stay here. Easy access to the Northway. Very friendly staff, simple checkin/checkout, great free breakfast. Rooms clean and the hotel is very quiet. Pool totally remodeled and clean. The hot tub is a joy. Rates are very fair. You won't be disappointed.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Carol D, Thank you for sharing your experience with other Trip Advisor patrons. In regards to your comments, we appreciate your evaluation of our property. Our staff spent a great deal of time over the past winter making capital improvements and upgrades, including our indoor and outdoor pools, the hallways, our lobby, continental breakfast area and repaving our parking lot. This winter will be spent on major room renovations. Thank you for the recommendation! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"family reunion"

4
11/10/2017

Location of this Best Western was great. Just off the Northway and close to sights. Staff were fantastic in helping to organize our stay and especially for making the many last minute changes we needed. Access to parking at a village location was wonderful and advice on restaurants a big help. Bud was a great help with all our needs.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Gail B, Thanks for sharing your experience at our hotel with other Trip Advisor Travelers. In regards to your comments, we appreciate your kind words. I will share your comments with the Front Desk Manager, Bud, our Executive Housekeeper, Chrissy and their staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. We look forward to hosting you again,. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"just like home"

5
06/10/2017

Very good quality, price hotel, close to all kinds of shopping, outlets and more, employees very helpful. When I go back every year, it makes me feel good, almost like home. We even had pop corn and hot chocolate to look at movie. Don't get that everywhere....Thank you for a pleasant stay....

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Jackie M, Thanks for sharing your experience at our hotel with other Trip Advisor Travelers. In regards to your comments, we appreciate your kind words. I will share your comments with the Front Desk Manager, Bud, our Executive Housekeeper, Chrissy and their staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. We look forward to hosting you again,. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Consistently good!"

4
05/10/2017

The Best Western of Lake George has offered quality accommodations for a good long while. The rooms are very comfortable and clean. However, the real strength of this Best Western facility is their staff. They are very attentive and responsive to the needs of their customers. Their friendly dispositions make everyone's stay so enjoyable. A sincere thank you to all.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Vitadoc, Thank you for sharing your thoughts with other Trip Advisor travelers. We appreciate your kind comments and the information you included. I will gladly share your praise with the Front Desk Manager, Bud Halibej and his staff. It was a pleasure having you as our guest. We look forward to seeing you the next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1-800-234-0265. Again, thank you for this useful feedback! Sincerely, Sam Luciano

"Good stay"

4
04/10/2017

Room was good except for some hair in the bathtub. I wiped it out. We had the pool and hot tub all to ourselves. Hotel is Quiet. Outdoor pool was closed for the season. Desk staff were pleasant and nice and helpful. 2 stories and no elevator.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Sandra F, Let me start by thanking you for commenting on our hotel, in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We learn from every comment. The housekeeping and maintenance staff undergoes extensive training to make sure your Hotel experience is a positive, memorable one. It appears they failed to meet this criterion. I will certainly go over your comments with the Head Housekeeper and our Room Inspector. It was a pleasure having you as our guest. We hope you will reconsider your decision and give our property another chance. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0265. Again, thank you for this useful feedback! Sincerely, Sam Luciano General Manager

"Hit or Miss"

4
03/10/2017

We arrived at this hotel and checked in. Upon entering our room, the smell of urine was so strong that we returned to the front desk. We were assigned another room which they stated was newer and it was absolutely fine. I can't understand how a cleaning lady would have ever said that that room was suitable for occupancy. I guess as in any hotel you just have to speak up if you do not like the room. The management was apologetic and did handle the situation Ina professional manner.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear GailMassachusetts, Let me start by thanking you for commenting on our hotel, in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We learn from every comment. The housekeeping and maintenance staff undergoes extensive training to make sure your Hotel experience is a positive, memorable one. It appears they failed to meet this criterion. I will certainly go over your comments with the Head Housekeeper and our Room Inspector. It was a pleasure having you as our guest. We hope you will reconsider your decision and give our property another chance. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0265. Again, thank you for this useful feedback! Sincerely, Sam Luciano General Manager

"Stay at Best Western of Lake George"

5
01/10/2017

We stayed here for a quick Fall getaway. The hotel staff was helpful and friendly. Our room was clean and in good repair. Standard continental breakfast. Breakfast staff was great! We enjoyed our stay. Would stay at this hotel again.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Melodie019, Thanks so much for the kind comments, we hope we can host you again.

"Excellent"

5
27/09/2017

Excellent staff, so helpful and super nice. Location was perfect, close to village. Good size pool with hot tub. Breakfast was good..2 hot options, waffles, cereal, yogurt etc. Would stay here again. Nice extras!

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear 38kittycat, Thank you for sharing your enjoyable experience with other Trip Advisor Travelers. I'm happy you were pleased with our Hot & Cold continental breakfast. I will pass your comments on to our Front Office Manager, Bud Halibej and our staff. We would be delighted to host you again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Out dated"

3
25/09/2017

Hotel seems to be out dated and ran down. Description and pictures make the hotel look way better than it is. Pool area and breakfast area is much smaller than they appear. Was told we book a deluxe room but no sure what made it be a deluxe room. Seemed like just a normal room? Maybe it was because there was a separate stand that had a refrigerator in it? Back door to the hotel is just left unlocked. Don't feel like that makes it overly secure? Hotel is in need of updates. Customer service was great though. Everyone was very friendly.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear michellepV1688DH, Thank you for sharing your experience with other Trip Advisor patrons. In regards to your comments, we appreciate your evaluation of our property. Our staff spent a great deal of time over the past winter making capital improvements and upgrades, including our indoor and outdoor pools, the hallways, our lobby, continental breakfast area and repaving our parking lot. This winter will be spent on major room renovations. Thank you for the recommendation! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Excellent"

5
25/09/2017

had a great time.. Carole at the front desk and Mary in the breakfast room all great..Service was excellent and extremely friendly and helpful for restaurant and tour choces Only negative is the carpet color in the hallways.....Not good......

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear 718maxinek, Thank you for sharing your enjoyable experience with other Trip Advisor Travelers. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. I will pass your comments on to our Front Office Manager, Bud Halibej and our staff. I'm sorry you don't care for the hallway carpeting. We would be delighted to host you again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Pictures are deceiving "

3
24/09/2017

I have never stayed at a Best Western so this may be an average hotel for this chain. Reviews were good and price was right so we gave it a try (Family of 4). Pictures of pools & breakfast area were very deceiving (though outside pool was closed due to time of year). All were much smaller than they appeared in website pics. Room was average, bathroom very small & bedding on cot had to be exchanged as the blanket was dirty. One of us could not control the water temp. in the shower - it went from cold to too hot. On a positive note, the staff was friendly. I would give low average rating and overall, would look elsewhere on next visit to Lake George.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear kima415, Thank you for sharing your experience with other Trip Advisor patrons. In regards to your comments, we appreciate the pros and cons. Our staff strives daily to deliver a product that exceeds our guests' expectations. It appears we fell a short. We have a number of different room types, we would be happy to make sure you get the accommodations you require should you choose to visit us again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Good stay"

4
24/09/2017

Not a bad stay, attentive staff. Building is under renovation and it really needs it. Bed was ok for me too soft for my partner. Pillows we kinda over sized. Tons of fun stuff to do in the village. We hit the steam boat rides, fort museum, fire works, balloon festival & a trip to prospect MTN.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Ed H, Thank you for sharing your experience at our hotel with other Trip Advisor Travelers. We appreciate you taking the time to comment your stay. Now that our peak season is over, we will be continuing major renovations to our property. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Very affordable stay in Lake George"

5
20/09/2017

Lake George rolls up the sidewalks in early September so we had the place to ourselves. The restaurants are mostly closed but the weather and the whole area was beautiful. We got a great rate on Groupon and had a lovely time

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Earthwithoutartiseh, Thank you for sharing your enjoyable experience with other Trip Advisor Travelers. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. I will pass your comments on to our Front Office Manager, Bud Halibej and our staff. We would be delighted to host you again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Ok hotel but not a good value at $175/night"

3
19/09/2017

The hotel was similar to other Best Westerns but the price was way high, however, it is in a resort area. There was no hot water the first day but it was fixed promptly and we were given two other options-use another room for a shower or move to a new room.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Alexis D, Thank you for taking the time to review our hotel on Trip Advisor. Your feedback will be of great help to others travelers coming to the Lake George area. We look forward to seeing you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for your complimentary feedback! Sincerely, Sam Luciano General Manager

"A great place to stay"

4
18/09/2017

We always stay at this motel when in Lake George. The property is in the mountains offering lots of scenic drives.The staff are friendly and always cheerful. It is close to the Outlet Mall where there are lots of bargains. There are many good restaurants in the are as well. We always start our day with a great breakfast that offers lots of variety.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Roy H, Thank you for sharing your thoughts with other Trip Advisor travelers. We appreciate your kind comments and the information you included. I will gladly share your praise with the Front Desk Manager, Bud Halibej and his staff. It was a pleasure having you as our guest. We look forward to seeing you the next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1-800-234-0265. Again, thank you for this useful feedback! Sincerely, Sam Luciano

"Dirty suite not for kids and no maintenance"

1
17/09/2017

The floor is very dirty, our foot get black just few steps, ask the staff for towels and then take the old ones, while we was away she just drop it off didn't even clean the room or take the old ones.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Ahwas, Let me start by thanking you for commenting on our hotel in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We are sorry that we did not meet your expectations. It sounds like we fell short. I will certainly bring your comments and concerns to the attention of our Housekeeping staff, Maintenance and the Front Desk Manager. The Best Western of Lake George has received many compliments on their staff and cleanliness of the hotel, we will certainly look to see where the breakdown happened. It was a pleasure having you as our guest. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0265. Again, thank you for this useful feedback! Sincerely, Sam Luciano General Manager

"Highly recommended! "

5
12/09/2017

We chose the Best Western because we had used this hotel before. It was spotless! The free breakfast was amazing. Being gluten free I typically don't have a lot of options but the staff made sure there were baked goods that I could have. We were always greeted in a pleasant manner. We were given lots of recommendations on local restaurants at the front desk they even printed out current menus so we could choose restaurants that would be safe for me.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Lori C, Thank you so much for the kind word and compliments. I'm so glad you enjoyed your stay with us. Your informative review is a true indication of how our staff strives every day to make our guests' experience a positive, memorable one. Our location is also an asset for our property. The renovations that took place over the last 16 months have been well received by most our guests. It was a pleasure having you as our guest. We look forward to your return. Again, thank you for the positive feedback! Sincerely, Sam Luciano General Manager

"Excellent experience"

5
08/09/2017

This best western was easily accessible from highway. We arrived early but hotel gave us a room that was ready which was very nice. Breakfast was great. This is our go to place when we stay in Lake George.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear donmae, Thank you for sharing your thoughts with other Trip Advisor travelers. We appreciate your kind comments and the information you included. I will gladly share your praise with the Front Desk Manager, Bud Halibej and his staff. It was a pleasure having you as our guest. We look forward to seeing you the next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1-800-234-0265. Again, thank you for this useful feedback! Sincerely, Sam Luciano

"Nice Place"

3
05/09/2017

It was nice; good location to downtown and surrounding attractions. Breakfast was a plus; the rooms could be updated but they were fine. The indoor and outdoor pools were very nice and not crowded; hot tub was a plus. I would recommend for the money and the basicness of the location; not over the top by any means.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Thank you so much for taking the time to comment on our hotel. We hope you will consider visiting us again.

"Bedbugs !"

1
05/09/2017

checked in room 120 on Sep 1st and found bedbugs in one of the two beds. not a single one, a buntch of them, looks like a whole bedbug family. the front desk manager moved us to another room in the second floor which we didnt find bugs. now we are home and discarded our lugguge and streesed we were not bringing any of them back home. the manager created a report the next morning and we do not know yet how the reimbuese process is going to work yet(the discarded lugguage, the bill for the pestcontrol to handle non-washable belongs etc.)

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Thank you for your comments. I will follow up with Hotel's Front Desk Manager. Sincerely, Sam Luciano General Manager

"Awesome"

5
03/09/2017

Great place staff went above and beyond every step off our trip hotel was clean breakfast was awesome hotsauces were awesome pools were very well kept thank you for an amazing stay staff was always there for our needs thanks Frank

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear 561ff, Thank you for sharing your enjoyable experience with other Trip Advisor Travelers. I will certainly thank our staff on your behalf. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. I will pass your comments on to our Front Office Manager, Bud Halibej and our staff. We would be delighted to host you again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Wonderful stay for us"

4
03/09/2017

Great place for our family vacation. Plenty of room for six of us in the deluxe suite. Not close enough to walk to town, but reciprocal parking arrangement with a hotel in town took the hassle/expense out of downtown parking- a very nice perk. Friendly, helpful staff.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear A8774XNjamesl, Thank you for sharing your experience at our hotel with other Trip Advisor Travelers. We appreciate you taking the time to comment your stay. Thank you for commenting about the additional parking at our sister hotel. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"fine for what we needed"

3
03/09/2017

The hotel was ok for what we needed -but the hallways and rooms smelled a little (damp maybe?) Beds weren't very comfortable. The staff in the hotel were helpful. Free breakfast was and the breakfast was ok.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear judithbaileyh, Thank you for sharing your experience at our hotel with other Trip Advisor Travelers. We appreciate you taking the time to comment your stay. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"good for family vacation"

5
31/08/2017

very nice close to highway and mountain. nice view from room. great for family with kids lots of places for entertainment within 10 mins walking distance. love the view from room 182 very nice. definitely go for tubing awesome in hot weather...

"Great family hotel"

4
29/08/2017

I stayed at Best Western Lake George for 3 nights and had a wonderful time. Great place for family's. Breakfast was good, everybody was friendly and helpful. Definitely going back on our next holiday.

"Not Outstanding"

3
28/08/2017

We stayed 8/25 through 8/28. The carpet in the rooms were stained and the beds were uncomfortable. The free breakfast offers no value since the families get up early and stay at the tables for over an hour eating and drinking coffee. We had to get the coffee and breakfast items and walk out to eat them lobby waiting area. Expand the breakfast room to accommodate your guests The bathrooms were clean and the staff was friendly and attentive. It's not fair to all of your guests when families take up the entire indoor pool area and no one else can get in. This was an every day experience. Not sure the people at the indoor pool were guests and no one from the office checks -- there are no locks on the indoor pool doors so anyone can just walk in and use the facilities.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear bastille117, Thank you for sharing your experience at our hotel. In regards to your comments, we appreciate your candor. I will pass your comments on to our Front Office Manager, Bud Halibej and his staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It looks like we fell short of that goal. In regards to the continental breakfast; .because we do not charge for the breakfast, we have adhered to the required amount of seating and the hours of operations, as dictated by the Best Western Franchise. It is difficult during peak season to accommodate all of our guests at times. We hope you'll consider staying with us again, the next time you visit the Lake George area. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Good Value for the Cost"

4
28/08/2017

Teh updated rooms were great. We enjoyed the smaller indoor pool a lot. Shared free parking with Fort William Henry which was a great added bonus. Only bad thing was the room where they provide breakfast is too small for the number of quests they have so we ended up having to bring it back to oru room.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear georgettea719, Thank you for sharing your experience with other Trip Advisor patrons. In regards to your comments, we appreciate your evaluation of our property. Our staff spent a great deal of time over the past winter making capital improvements and upgrades, including our indoor and outdoor pools, the hallways, our lobby, continental breakfast area and repaving our parking lot. It is wonderful that you noticed these many improvements. I will pass your comments on to our Front Office Manager, Bud Halibej and our staff. Thank you for the recommendation! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Decent place"

4
28/08/2017

Great value for the money. The staff was very friendly indeed. The breakfast provided (which was complementary) was surprisingly good. When I hear complementary breakfast I think maybe some coffee, danish and muffins. They had all that along with some amazing scrambled eggs, sausage, Belgian waffles and all the trimmings.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear X7268WOerict, Thank you for sharing your experience at our hotel with other Trip Advisor Travelers. We appreciate you taking the time to comment on our hotel, staff and continental breakfast area. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Great little gem "

4
24/08/2017

Booked this hotel very last minute. They were very accommodating. A little older but still clean and updated. Pools indoor and outside. 5 minutes from the main village. Location is perfect. They were very accommodating as we were traveling with a trailer. Highly recommend!

"Best Western is the BEST"

5
24/08/2017

We found Best Western Hotel in Saratoga, NY to be a clean, friendly place to stay with all the amenities we were looking for.... They have a great staff, who are always willing and able to assist you, if needed.

"A great time"

5
23/08/2017

Very satisfying with everything comfortable room like you in a log cabin loved it every one was very happy and and helpful the next day it was a good time what we did the next day I will come back to this place

"Awesome place"

4
23/08/2017

We all like the place, very cleaned and nice and well organized. The staffs were very friendly, the check-in and check-out were done so quick. The breakfast was good and everyone like it so much. I will definitely go back over there with my family...

"Good, clean and nice staff"

4
23/08/2017

Front desk are nice and helpful rooms were clean and spacious Continental breafast was good priced right the only thing I did not like is they keep asking you for your room numbers when you are trying to enjoy your breakfast and amount of guest. I found that odd.

"Great Staff - Lousy Room"

3
16/08/2017

We really appreciated what the staff had to offer in assistance. They were all very friendly and we noticed how several of the staff were constantly cleaning the breakfast area which was stocked to our satisfaction. The outside and inside pools and Jacuzzi were kept well too. We had a conveniently located room which was near the entrance/exit. Our room was listed as a double size with two double beds. The beds were ok but the room was not double - just average at best. The bathroom was terribly small. There was hardly room to enter and exit without putting one foot between the toilet and the tub. There was no place to put clothing if you wanted to change or put some on after a shower/bath. The vanity was not in the bathroom but in the bedroom area. It made it difficult whereas you needed to come out of the bathroom (without clothing) and complete your duties! My wife and I chose this Lake George area to celebrate our weeklong touring 50th anniversary and we chose Best Western Hotel (internet) because that is where we try to always book our stays. Several days before we stayed at another one and it was great but we will never stay at this one again! It basically ruined our "Anniversary Night!"

"super small bathroom"

2
14/08/2017

Sink is outside the bathroom which barely fits the tub and toilet.. low water pressure in shower. We had two adjoining rooms, one had an odd musty odor. The hotel is in a good location, right off I87, and a nice breakfast setup. We had been to this hotel before and the newer part of hotel has much larger bathrooms, so ask for that if you book here.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear lvitelli1, Thank you for sharing your experience with other Trip Advisor patrons. In regards to your comments, we appreciate the pros and cons. We do have a convenient location. Our staff strives daily to deliver a product that exceeds our guests' expectations. It appears we fell a little short. I will certainly go over the musty odor reported with our Head Housekeeper. Should you visit the Lake George area again we would be delighted to host you and your family. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Not so exiting stay!"

3
14/08/2017

Amazing location! Great town with many family activities! Awesome restaurants and shops around! The hotel is not so great! There's only one bathroom by the indoor pool that all stuff is using as main bathroom as well. The included breakfast is great in theory but the small space is not enough and the line gets so long that may not worth the wait to make a waffel...

SamLuciano, Front Office Manager at Best Western of Lake George, responded to this review
Dear Biser Y, Thank you for sharing your experience at our hotel. In regards to your comments, we appreciate your candor. I will pass your comments on to our Front Office Manager, Bud Halibej and his staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It looks like we fell short of that goal. In regards to the continental breakfast; .because we do not charge for the breakfast, we have adhered to the required amount of seating and the hours of operations, as dictated by the Best Western Franchise. We hope you'll consider staying with us again, the next time you visit the Lake George area. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Terrible"

1
14/08/2017

The bathroom shower had hair in it, there were cobwebs hanging from the ceiling, the shower had no pressure and water was warm, the room did not get cleaned when we hung the sign on the door, we had to go down for towels and make our own beds, we also dumped our own trash bags! The hotel is outdated and not worth the price we paid! Would stay somewhere else on our next visit... Also when my husband complained Saturday evening he was just told oh sorry! I will send someone up with towels! Really! For almost $600 dollars for 2 nights I should have had a clean room and freshly made everyday! Very disappointing!

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear 774mandyt , Let me start by thanking you for commenting on our hotel, in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We learn from every comment. The housekeeping staff undergoes extensive training to make sure your Hotel experience is a positive, memorable one. It appears they failed to meet this criterion. I will certainly go over your comments with the Head Housekeeper, and our Room Inspector. It was a pleasure having you as our guest. We hope you will reconsider your decision and give our property another chance. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for this useful feedback! Sincerely, Sam Luciano General Manager

"softball weekend"

4
13/08/2017

This Best western was excellent from staff to accommodations We were up for Girls softball., The team needed to be @ the fields by 7am ,which was 20 min away. The staff came in early ,so, the girls were able to eat by 6:30 am ,The did this on there own once the found out what time we needed to be there. above and beyond the call of duty. Thank you again .Also, they are part of the Fort William Henry hotel . they will give you a pass for free parking in town.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear albertl732, Thank you for sharing your enjoyable experience with other Trip Advisor Travelers. I will certainly thank our continental breakfast staff on your behalf. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. I will pass your comments on to our Front Office Manager, Bud Halibej and our staff. We would be delighted to host you again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"OH Canada"

5
10/08/2017

The hotel is very close to the Highway, breakfast was fantastic, very close to a shopping center in Laval and the price was acceptable. The staff was great and the room clean and comfortable.This hotel location is great for travelers on a leisure trip.

"Great service"

4
08/08/2017

I stayed here with my daughter and some friends over the July 4th holiday and highly recommend this hotel. Check in was a breeze and the staff could not have been nicer. It was raining when we arrived and the clerk at the front desk loaned me an umbrella without me even asking. There is an indoor and outdoor pool so the rain didn't stop the girls from having fun. Breakfast in the morning was a little crowded but we always managed to find a table and there were plenty of choices. The room was quiet and the beds were super comfy. The hotel is minutes from everything and was definitely a great choice for us.

"Good for family fun"

4
07/08/2017

Great for family fun. Enjoyed the spacious luxury sweet that accommodated two couples and a baby. A little out dated but clean. Spent a lot of our time out of the room enjoying Lake George. Bed wasn't as good as ours but still slept well. Breakfast was good and the pools were super fun and clean. All staff was well mannered and helpful

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear 423kayleighb, Thank you for sharing your enjoyable experience with other Trip Advisor Travelers. I'm glad you enjoyed our newly renovated pools. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. I will pass your comments on to our Front Office Manager, Bud Halibej and our staff. We would be delighted to host you again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Great stay, Great vacation!"

5
03/08/2017

I just got home today and had to express my excellent views of this establishment. Upon checking in Michael and Carol were nothing but friendly, hospitable, informative and a great 1st impression of this hotel. All other hotel personnel, from the breakfast staff-( Oh yea, I forgot FREE BREAKFAST!!!), to the maids, to the pool technician, etc. amazing positive attitudes and friendliness. Complimentary popcorn and water available at front desk, maintenance at your door before you get there from the front desk and more. Clean rooms complete with cable TV and mini fridge. Indoor pool with Jacuzzi and outdoor pool. Centrally located between Lake George and Queensbury and only minutes away from 6 Flags and the outlets.\\I would come back here in a heartbeat and highly recommend this location to others!!

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear howiea7171, Thank you for sharing your experience at our Best Western with other Trip Advisor traveler's. I'm so glad you enjoyed your stay with us. Your informative review is a true indication of how our staff strives every day to make our guests' experience a positive, memorable one. Our location is also an asset for our property. The renovations that took place over the last 16 months have been well received by our guest. It was a pleasure having you as our guest. We look forward to your return. Again, thank you for the positive feedback! Sincerely, Sam Luciano General Manager

"nice place to go"

4
03/08/2017

would like to go back nice place closer to the main board walk clean room small cafeteria but good food for the breakfast having a silent air conditioner would help to sleep should have signs saying not to run in the hotel

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear josees237, Thank you for advising other Tripadvisor patrons of your stay with us. I do apologize for the discourteous guests running in the hallway. I will also mention the noisy “HVAC” to our maintenance department. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"bathroom super small"

2
03/08/2017

shower was the worst i ever used, bottom two drawers on bureau did not open, was told by staff that they don't open. asked for a different room and was told none of the bottom drawers in the whole hotel don't open. WHY. was told she didn't know why. makes know sense

"Not up to the Best Western standard"

2
01/08/2017

Best Western has done a decent job of upgrading their motels, but the Lake George outpost needs work, and soon. Our room was grimly appointed and smelled like an old-school convalescent home. On a high demand weekend they allowed their rates to go far above the caliber of service delivered.

, General Manager at Best Western of Lake George, responded to this review
Dear Vacationer71, Thank you for your review. Your critique has been taken into advisement. We update our rooms and public areas regularly. We are sorry that our hotel did not meet your expectations. Giving the hotel's manager a chance to understand, identify and correct the issues and concerns is always a better choice than a negative review after the fact. Again, thank you for your comments. Sincerely, Sam Luciano General Manager

"Moms & Babies"

3
30/07/2017

We (2 single moms) were looking for a short road trip to take with out daughters. We looked on Groupon and used it for the Best Western. The price was okay- it changed with the dates we chose but not by much. The rooms were decent, nothing special. The morning breakfast was the same. I mean...I didnt expect it to be the Hilton Garden or anything. The babies spent alot of time at the indoor pool due to the rain so that was one amenity we were thankful for. There was also complimentary coffee and popcorn which we utilized as well for us and the babies. Overall for the price, i'd stay there again. Less than 5mins from then lake. Really more like 2/3mins.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Tiffany L, Thank you for sharing your experience at our hotel with other Trip Advisor Travelers. We appreciate you taking the time to comment on our pool and amenities. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Very nice accommodations and staff for decent price"

4
25/07/2017

One of the nicest places that we have stayed at in the area. Very friendly and helpful staff. Reasonably priced and free breakfast was great. Like the fact that there was indoor and out door pools, since we can never count on the weather.

"Great!"

4
25/07/2017

We add a great stay, staff was very friendly, good location. We where a family of 4 and we do recommend. Hotel 5 minutes from the Six Flags park, and 5 minutes from town of lake george, so a very good location in the middle. Thanks

"Had great trip !!"

5
24/07/2017

Thank you for the pleasant stay... very nice n clean ! The employees are very friendly.. lake george is beautiful if u go there stay here . It is close to highway and very close to everything. Nice grounds keeping ..

"BEST WESTERN Lake george"

4
21/07/2017

Stay at Lake george best Western was very nice. Clean rooms, nice pools, great breakfast, extremely helpful and friendly staff, close to everything you want to do. Only down fall is the cost a little over $200.00 for one night is abit crazy.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear 766windym , Thank you for sharing your experience with other Trip Advisor patrons. In regards to your comments, we appreciate your kind words. We do have a convenient location. Your visit was during our peak season, please call the hotel directly for any direct discounts. Our staff strives daily to deliver a product that exceeds our guests' expectations. It appears we fell a little short. Should you visit the Lake George area again we would be delighted to host you and your family. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Great location, friendly staff."

4
18/07/2017

Convenient location to attractions. Friendly staff. Room was small and bathroom was very small but room was very clean. A great continental breakfast. Two nice pools but outdoor pool was chilly. Beds were very comfortable.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Aimee G, Thank you for sharing your experience with other Trip Advisor patrons. I'm glad you enjoyed our newly renovated pools. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. I will pass your comments on to our Front Office Manager, Bud Halibej and our staff. We would be delighted to host you again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Overall a great stay."

4
17/07/2017

I came to this location to celebrate a friends birthday. The rooms were clean and cozy. The beds were lovely. Staff was very friendly. Breakfast definitely did the trick! Unfortunately, wasn't able to enjoy the jacuzzi or the pool, but only because it was a short stay.

"Fine for a short stay"

3
13/07/2017

I was here for 4 nights for my daughter's dance competition. This hotel is clean enough. The rooms are small and somewhat on the dark and dingy side. The bathrooms are super tiny. The sink is outside the toilet/shower and is so small that barely a bar of soap and some toothbrushes would fit on it. The shower head in room 119 spins, with no clear way to stop it. The lobby bathrooms are in the indoor pool, so it's slippery if you just need to use it quick. Also, the outside doors are always open, so anyone can get into the hallways. I guess that is why there were triple locks on the guestroom doors. The hotel staff are super friendly-from the front desk, breakfast ladies, and housekeeping. It is far from town-it's walk-able, but would take about 20 min. or so. Overall, this hotel suited my needs. It was clean and offered a decent hot breakfast. It had both an indoor and outdoor pool which was a bonus for my daughters.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear LongIslandMom3girls, Thank you for taking the time to review our hotel on Trip Advisor. Your feedback will be of great help to others travelers coming to the Lake George area. I will pass along your comments onto our staff. They make a commitment during our orientation process to treat every guest as family. We are glad to see the dedication is noticed. We look forward to seeing you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for your complimentary feedback! Sincerely, Sam Luciano General Manager

"Good"

4
12/07/2017

It was a very good place to spend for your vacation. The personnel was very friendly. Rooms were very clean. The pool area was clean and maintained daily. Breakfast was fresh and had many choices. I recommend this place.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear alikK1501AS, Thank you for sharing your thoughts with other Trip Advisor travelers. We appreciate your kind comments and recommendation. I will gladly share your praise with the Front Desk Manager, Bud Halibej and his staff. It was a pleasure having you as our guest. We look forward to seeing you the next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1-800-234-0265. Again, thank you for this useful feedback! Sincerely, Sam Luciano

"Decent hotel"

3
10/07/2017

I thought this was a decent hotel, but not worth $160.00 to $180.00 per night. Room was dark, small and kind of stuffy. Bathrooms are extremely small. I'm a relatively small person, but still had a tough time getting in and out of the bathroom. Water control was a little difficult. It was to hot and was hard to get the right temperature. I had to keep adjusting both hot and cold faucets in order to get the right temp. Took longer than usual.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear victorrF4471UT, Thank you for advising other Trip Advisor patrons of your stay with us. In regards to your issues with the water temperature, I will bring your comments to the attention of the Front Desk Manager. We have safe guards against this situation and it sounds like something in the system failed. My hope is you informed the Front Desk which room you occupied so that we can contact our maintenance department and deter this from happening to another guest. We would certainly like to be given the opportunity to host you again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Hidden Gem in Lake George, NY"

5
10/07/2017

We had a week long stay at the Best Western, Lake George, and I have met the most beautiful helpful staff at the facility from front desk to housekeeping, I did not come across a single soul during my stay who did not greet us or offered help, happy staff keeps the place pretty happy. Lake George is of course beautiful and my stay at Best Western made it one of the best vacations I have had with my family. The facility itself does not have five star amenities, however, their service, attitude, upkeep is all five stars in my opinion. The facility is well kept, and really clean, including the indoor and outdoor pools, I had everything I needed within reach. The hotel has a complimentary snacks station, which includes, coffee, tea, hot chocolate, popcorn and more. It was very easy to get to and everything food and activities were in close vicinity for us. I had a great family time and will be returning here for years to come. Great place to stay especially if you are visiting with family and kids. Family Friendly and economical Extremely helpful staff close to all Good food choices 2 hr cruise and Look out Cafe is highly recommended

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Samin777, Thank you for sharing your experiences at our hotel with other Trip Advisor travelers. We truly appreciate your kind appraisal of our property. It is our goal to meet and/or exceed our guests' expectations. I will be especially happy to pass your comments on to Bud and his staff. I have also shared your gracious comments with Senior Management. We look forward to hosting you and your family again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Ok hotel"

3
07/07/2017

Stayed in one of the suites, poured all day one day of our stay, ceiling leaked all over our table. Management did the right thing by deducting money from our bill. Found a wasp and other "bug" in our room, I guess not much you can do when your hotel is near a lake. All in all ok stay, not a fan of Lake George so probably won't return anyway, but if I did, I would stay elsewhere.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear chrissysue16, Thank you for sharing your experiences with other Trip Advisor Travelers. We will discuss your comments at our weekly Manager's meeting.. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"REWARDS MEMBERS BEWARE SCAMING YOUR POINTS"

2
05/07/2017

In reference to scamming your rewards points, instead of taking your rewards cash card money off the hotel room quoted price, they first add all hotel state sales tax, occupancy tax, room tax, and safe charge plus that sales tax.So whatever amount that you earned with Best Western Rewards is eaten up in double taxing. When confronting manager with this concern, all he could say is "we have to pay taxes too". Besides this problem, there is also a definite mildew or mold odor throughout the hallways.When asked check in agent about it, reply was "yeah, what's that smell. I found that this was reported many times before, Stay away from this property. I should have listened to earlier posts.THERE ARE MANY MANY NICER PROPERTY'S all over the Lake George area. Also found that people do smoke in rooms and are not stopped, only charged afterward. That does not stop the offensive odors during your stay.. Expect a rebuttal from Mr. Luciano, but there is really no excuse. NOT WORTHY OF THE BEST WESTERN BRAND,

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Frank, Thank you for sharing your opinion with other. As our guest, I hope you noticed the $500,000 renovation project we completed this spring, on our outdoor and indoor pools, and all public areas, including the hallways. I know there is still a hint of smells from fresh paint and new carpet. We apologize if it was offensive to you. We spend a significant amount of capital money each year to keep our property renewed. Also, please notice the overwhelming accolades our staff receives from other travelers. We pride ourselves on customer service. Our goal, every day, is to create positive memories for our guests. We also apologize for charging you tax. The taxes were applied to your folio, as well as every other taxable traveler. This is dictated by the laws of our Federal government and New York State. It is simply out of our control. We never charge a safe fee. It is against the Best Western policies. In closing, thank you for bringing these matters to our attention. We hope to have you as our guest again in the future. Sincerely, Sam Luciano

"Very good hotel"

5
03/07/2017

My wife and I really enjoyed this hotel. The location was very good, the staff was very helpful , the breakfast very good. Of all the possible hotels to pick in Lake George I am glad we picked this one. The front desk staff recommended Log Jam for dinner and it was an excellent suggestion. The front desk ladies, the breakfast staff and housekeeping all deserve praise.

"Gem of Lake George!"

5
26/06/2017

The staff was exceptional...very helpful with things to do..food..comfort...you can park at the sister hotel near the lake..makes it easy to get around for activities, food, fun..lots for kids to do also!

SamLuciano, Public Relations Manager at Best Western of Lake George, responded to this review
Dear chumley_11, Thank you for sharing your great experience with other Trip Advisor patrons. I'm glad you and your family enjoyed your stay at our hotel Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. I will pass your comments on to our Front Office Manager, Bud Halibej and our staff. We would be delighted to host you again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Pleasant Stay and great location"

5
25/06/2017

Even though we were there during Americade, there was never any intrusive noise levels. The location was a great central location for our day trips to Saratoga National Military Park, Fort Ticonderoga and Warrensburg and we could return to the Lake George area for good dinner options.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear 163ceceliab, Thank you for sharing your experience with other Trip Advisor patrons. We're glad you were able to enjoy yourselves during one of largest events. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. I will pass your comments on to our Front Office Manager, Bud Halibej and our staff. We would be delighted to host you again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Very nice place to stay."

5
22/06/2017

Nice and quiet. Close to the lake. Very nice staff. Lady in the cafeteria was really nice. Gave my son warm oatmeal for breakfast. Hotel is pretty clean. The coffee maker was dirty though. Good bang for the buck. Worth it. Can't go wrong if you are going to Lake George.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Jundullah, Thank you for sharing your experience at our hotel with other Trip Advisor patrons. Our staff strives daily to deliver a product that exceeds our guests' expectations. I have brought your comment regarding the coffeemaker to the attention of our Front Desk Manager, Bud Halibej. He will address this with Continental Breakfast staff. We hope you'll consider staying with us again, the next time you visit the Lake George area. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Lake George"

4
16/06/2017

Nice hotel, great staff, very clean and neat, and the breakfast is outstanding. The only complaint is that my mattress was worn out, and the bed slumped to one side but that may have been just my room.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear C1331PGallanb, Thank you for taking the time to review our hotel on Trip Advisor. Your feedback will be of great help to others travelers coming to the Lake George area. I will pass along your praise to our Front Desk staff. They make a commitment during our orientation process to treat every guest as family. I will also have our Housekeepers check the mattresses to see which need replacing. I would be helpful if we knew the number of the room you stayed in. We look forward to seeing you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for your complimentary feedback! Sincerely, Sam Luciano General Manager

"Business Trip to Vacation Area"

4
14/06/2017

Lived nearby for many years, returned to the area on business. I was pleasantly surprised as I have stayed at this property in the past and the owners have made significant upgrades making it a really nice place to stay with good amenities whether staying in Lake George or passing through. The public areas have been nicely upgraded with a new breakfast area (free complimentary hot breakfast--waffles/eggs, fruit, continental style plus grab & go options) and an area to grab a refreshment in the lobby. The room was comfortable with a small refrigerator and fresh pillows (it is nice when a hotel changes out the pillows to fresh as they do flatten out). I stayed for almost a week and the staff was pleasant and friendly, housekeeping was well taken care of and overall I had a good stay. Owners were sprucing up the exterior by sealing the driveway, getting the pool ready for summer and landscaping. Highly recommend this motel!

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear olinmom, Thank you for sharing your thoughts with other Trip Advisor travelers. We appreciate your kind comments and the information you included. A double “Thank You” for the recommendation! I will gladly share your praise with the Front Desk Manager, Bud Halibej and his staff. It was a pleasure having you as our guest. We look forward to seeing you the next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1-800-234-0265. Again, thank you for this useful feedback! Sincerely, Sam Luciano

"OUTSTANDING!!!"

5
12/06/2017

Accommodating staff, great amenities, free breakfast, easy check in and check out. The staff made us feel like we were family and not guests. Our comfort level was so great the last two years that we've already booked next year!

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear 962louisp, Thank you so much for sharing your experience at our hotel with other Trip Advisor traveler's. I am delighted to hear how much you enjoyed your stay with us. Your comments are a true indication of how our staff strives every day to make our guests' experience a positive, memorable one. I will be delighted to pass along your praise, regarding the staff ,to our Front Desk Manager, Bud Halibej. We also share all our surveys at the weekly Manager's meeting. It was a pleasure having you as our guest. We look forward to your return visit. Again, thank you for the positive feedback and the high recommendation! Sincerely, Sam Luciano General Manager

"very satisfied"

5
12/06/2017

This was a very nice stay everyone treated us well and if we needed anything at all it was taken care of. One of best motels i ever stayed at would highly recommend this Best Western to anyone that wants a nice experience during there travel

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Robert S, Thanks for sharing your experience at our hotel with other Trip Advisor Travelers. In regards to your comments, we appreciate your kind words. I will share your comments with the Front Desk Manager, Bud and his staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. We look forward to hosting you again, and hope you'll return many times. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Best Western Lake George"

4
07/06/2017

Great staff, beautifully appointed room but very small tiny bathroom). Location is ideal -- convenient to everything but off the main road. All public areas are attractive. Lovely indoor pool plus outdoor pool.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear 258charlottea, Thank you for sharing your experience with other Trip Advisor patrons. I'm glad you enjoyed our newly renovated pools. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. I will pass your comments on to our Front Office Manager, Bud Halibej and our staff. We would be delighted to host you again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Outstanding Lake George, NY Hotel"

5
06/06/2017

My wife and I had an enjoyable two night stay at the Lake George, NY Best Western Hotel. The room was clean and nicely appointed. The entire staff was extremely friendly and accommodating. The breakfast included waffles, scrambled eggs, sausage links and hot oatmeal among the many breakfast items. There was new carpeting in the hallways and the common areas were clean and nicely painted. The exterior areas were clean. I highly recommend this hotel. With the Groupon discount, it was a particularly good value.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Frank B, Thank you for sharing your experience with other Trip Advisor patrons. In regards to your comments, we appreciate your evaluation of our property. Our staff spent a great deal of time over the past winter making capital improvements and upgrades, including our indoor and outdoor pools, the hallways, our lobby, continental breakfast area and repaving our parking lot. It is wonderful that you noticed these many improvements. I will pass your comments on to our Front Office Manager, Bud Halibej and our staff. Thank you for the recommendation! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Solid mid-priced place to stay"

4
05/06/2017

Really helpful staff for the morning buffet breakfast over Memorial Day weekend. The BW staff was so nice and patient! They deserve a lot of praise given the volume of guests in the morning. Location is right off of the highway (I-87) which is super convenient and it is convenient to drive to the major state parks for hiking. More importantly, it is a couple of miles south of the tourist trap downtown Lake George. It was very convenient to Glens Falls, which is nearby and has a great little downtown with really good, non-chain restaurants at a reasonable price.

"Wonderful experience at Best Western of Lake George"

5
29/05/2017

The hotel is very well equipped and has the most helpful staff you can imagine. They also have the best oatmeal :) . We visited on a rush weekend (Memorial Day) and they arranged everything including parking near the lake !! They have free coffee, decaf - the bed is high quality and you can get great deals online. We needed a few print outs and they arranged for that too !! 5 stars !! Oh .. they also have different country flags in the parking lot :) Do not forget to take a tour of the lake on one of the cruises - does not need to be a dinner cruise !! Would recommend the Horicon - the captain gave us a lot of information with plenty of wit!

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear debrup1985, Thank you for sharing your thoughts with other Trip Advisor travelers. We appreciate your kind comments and the information you included. I will gladly share your praise with the Front Desk Manager, Bud Halibej and his staff. It was a pleasure having you as our guest. We look forward to seeing you the next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1-800-234-0265. Again, thank you for this useful feedback! Sincerely, Sam Luciano

"Great Location & Decent Facilities"

4
29/05/2017

This hotel is perfectly adequate for a stopover for one or a few nights. Its located right off the highway, and 5 mins drive to Lake George. Parking was adequate for the hotel, which is not too large (2 floors). The staff was friendly and the 24x7 desk helps if you are driving there late. Check in was very prompt. The lady offered us complimentary water which we had forgotten to stock up for the night, so that was a nice experience. The rooms were adequately sized for 2 double beds. The bathroom was a little cramped for space, with the sink in the bedroom instead. But the beds were comfortable and we managed to get a good night's sleep. Breakfast is standard fare for 3 star hotels (scrambled eggs, sausage links, cereal, oatmeal, waffles, muffins, bread, jam & juice). The eggs and sausages were average and a little lukewarm, but nothing really to complain about.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Debanjan-Dey, Thank you for sharing your experience at our Best Western with other Trip Advisor traveler's. I'm so glad you enjoyed your stays with us. Your comments are a true indication of how our staff strives every day to make our guests' experience a positive, memorable one. It is always great to hear that we continue to meet that goal. I will bring your comments regarding the continental breakfast to the attention of our staff. It was a pleasure having you as our guest. We look forward to seeing you again. Again, thank you for the positive feedback! Sincerely, Sam Luciano General Manager

"Highly recommend"

5
29/05/2017

Excellent service, the staff is very friendly, welcoming and helpful. The property is clean, has overall good appearance. There are clean indoor and outdoor pools which is a plus. Highly recommend this best Western.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear vmm20, Thank you so much for sharing your experience at our hotel with other Trip Advisor traveler's. I am delighted to hear how much you enjoyed your stay with us. Your comments are a true indication of how our staff strives every day to make our guests' experience a positive, memorable one. I will be happy to pass along your praise regarding the staff to our Front Desk Manager, Bud Halibej. We also discuss all our surveys at the annual Manager's meeting. It was a pleasure having you as our guest. We look forward to your return visit. Again, thank you for the positive feedback and the high recommendation! Sincerely, Sam Luciano General Manager

"Great place nice staff"

4
23/05/2017

The employees were so kind and thoughtful. They made everything so easy, and made us feel completely welcomed. We will definitely come back but we would like to see a few new things added to the breakfast such as hard boiled eggs.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Thank you so much for your comments and breakfast recommendation. We look forward to your next visit.

"was close to everything"

4
17/05/2017

nice room quiet, landscape could be updated was close to all that I needed to see and do. really don't thing I should have to write 200 words this is not a school paper for a grade it my review, that you asked for others

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear medic254, Thank you for sharing your experiences with other Trip Advisor Travelers. I am glad you enjoyed your stay. We are in the process of renovating a majority of the hotel Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"great Hotel"

4
16/05/2017

Knowledgeable and friendly staff. Clean rooms. East to get to off thruway and close to all attractions. Check in was quick and amenities were great. Continental Breakfast was above average and indoor pool was good for bad weather. Only stayed for one night, but would return if visiting area again.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear P8079IVrichardl, Thank you for sharing your thoughts with other Trip Advisor travelers. We appreciate your comments and your recommendation. I will gladly share your praise with the Front Desk Manager, Bud Halibej and his staff. It was a pleasure having you as our guest. We look forward to seeing you the next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1-800-234-0265. Again, thank you for this useful feedback! Sincerely, Sam Luciano

"Good stay at Lake George"

5
02/05/2017

We stayed at this motel last year and received royal treatment for our 50th wedding anniversary.I felt almost obligated to come back. When I rec'd an email about discounted spring prices, I decided to take a mini-vacation. The manager is extremely nice to my wife and I.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear robertbL2678AX, Thank you for sharing your experience at our Best Western with other Trip Advisor traveler's. I'm so glad you continue to enjoy your stays with us. Your comments are a true indication of how our staff strives every day to make our guests' experience a positive, memorable one. It is always great to hear that we continue to meet that goal. It was a pleasure having you as our guest. We look forward to seeing you again. Again, thank you for the positive feedback! Sincerely, Sam Luciano General Manager

"Memorable Stay at Best Western in Lake George"

4
01/05/2017

I would definitely recommend this place to family and friends. The price is reasonable and includes breakfast. Close to shopping malls and outlets and points of interest such as the Great Escape amusement park, Fort William Henry museum and many more areas of interest that families can enjoy.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Julia B, Thank you for sharing your stay at our hotel with other Trip Advisor travelers. We appreciate your comments and your recommendation. I will gladly share your praise with the Front Desk Manager, Bud Halibej and his staff. It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for this useful feedback! Sincerely, Sam Luciano

"Satisfied with trip"

5
27/04/2017

We own in the area and have to come up to Lake George each year to find out what's going on with our condo. Can always depend on The Best Western to stay for the evening. We do not even consider another hotel for our trip. Thank you for a wonderful stay.

, Front Office Manager at Best Western of Lake George, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 518-964-6627. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam Luciano General Manager Best Western of Lake George

"nice place with very nice people"

5
24/04/2017

The whole staff are very nice and helpfull people This place is closed to everything by car There was some work with the inside swimming pool but it didn't matter If we go back to Lake George, this will be the place we'll stay

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear R155032, Thank you for sharing your experience with other Trip Advisor patrons. In regards to your comments, we appreciate your kind words and the fact that you mentioned our convenient location. I'm glad you were okay with the indoor pool being closed during your stay. The renovations have been completed and the pool re-opened. Our outdoor pool should open around Mother's Day weekend weather permitting. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. I will pass your comments on to our Front Office Manager, Bud Halibej and our staff. Should you visit the Lake George area again we would be delighted to host you and your family. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Nice and Efficient"

4
16/04/2017

Very comfortable and convenient for quick Adirondack trip. Room was pleasant and the staff very friendly. Breakfast was a needed plus although it could have been a little better it really did make a difference for an early checkout.

SamLuciano, General Manager at Best Western of Lake George, responded to this review
Dear Nicholas G, Thank you for sharing your experiences with other Trip Advisor Travelers. In regards to your comments on in your survey, I am glad you enjoyed your stay. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Worst hotel experience ever"

1
26/03/2017

My whole experience was not good but the worst part was that they charged my credit card extra money days after I left without authorization. Basically stole from me. Be careful and watch your card after staying at this hotel. I recommend staying elsewhere.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Michael, Thank you for your review. Your critique has been taken into advisement. Our hotel is a non-smoking facility. We publicize this in all of our collateral material and review it with every guest at check-in. We enforce these policies to insure that every guest has a comfortable, sanitary stay with us. We are sorry you found it necessary to ignore our policies. The fee you incurred was to bring our guest room back into the condition you received it. In the future, it is always a better choice to discuss matters, with management, before your departure, rather than to write a negative review after the fact. Again, thank you for your comments. Sincerely, Sam Luciano General Manager

"X-mas shopping"

5
17/03/2017

we traveled to Lake George to do some X-mas shopping, and stayed the night here, the place was great. the room was clean, the pool was nice and so was the hot tub. The central location was great as well. as we were close to the outlets and to downtown.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear leclairj35, Thanks for sharing your experience at our hotel with other Trip Advisor Travelers. In regards to your comments, we appreciate your kind words. I will share your comments with the Front Desk Manager, Bud and his staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. We look forward to hosting you again, and hope you'll return many times. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Will stay here again"

3
13/03/2017

The room was decent staff was friendly hotel over all was clean.The indoor pool and hot tub could use some updates the pool is very small.They do have a nice breakfast area lots to eat.Hot waffles eggs and sausage.24 hr coffee and hot Co Co and free popcorn and 8 Oz water complimentary.They could use an elevator for the second floor.They also could use nicer shower head.over all was a good stay.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Mike C, Thank you for sharing your experiences with other Trip Advisor Travelers. In regards to your comments on in your survey, I am glad you enjoyed your stay. We are in the process of doing a major renovation of the hotel, including carpeting and painting the hallways, and revamping the entire pool area. Although the pool will remain the same size, all will be newly paved and painted. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Best Western Lake George"

4
13/03/2017

Nice hotel but overpriced, the room needs new furniture but was clean. Breakfast was very good and it has a nice indoor pool with a hot tub. The employees are very nice and always willing to help with any of your needs.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear kathygW4187DK, Thank you for sharing your experience with other Trip Advisor patrons. In regards to your comments, we appreciate your kind words. We do have a convenient location. I am surprised by your statement about the price of your room, we offer many discounts and rewards programs at Best Western. Our staff strives daily to deliver a product that exceeds our guests' expectations. It appears we fell a little short. Should you visit the Lake George area again we would be delighted to host you and your family. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Great Place to Stay"

5
03/03/2017

Good clean rooms. Like the sofa in the King size rooms. Nice touch! Very friendly service. Appreciate the offer of a snack and or bottle water at checkout! They serve a great breakfast with several different options.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear R2782XQrobertm, Thank you for sharing your experience at our Best Western with other Trip Advisor traveler's. I'm so glad you enjoyed your stay with us. Your comments are a true indication of how our staff strives every day to make our guests' experience a positive, memorable one. It is always great to hear that we continue to meet that goal. It was a pleasure having you as our guest. We look forward to seeing you again. Again, thank you for the positive feedback! Sincerely, Sam Luciano General Manager

"Great service, good hotel but out of town."

4
28/11/2016

This is a good hotel situated slightly out of town, the hotel was under reno work whilst we were there but this caused no disturbance or upset. The minimal staff (it was November!!) were all very friendly and helpful and the morning buffet expansive, despite few guests. Lovely indoor pool area and extra towels available for bathers. I'd definitely return and use this hotel again, good value for the rate. The hotel distance from the town is walkable for an energetic couple but not ideally placed for the elderly or infirm. The front of the hotel is reached via a very steep driveway, fine by car but by foot power, not so easy.

"Thanksgiving getaway and shopping."

5
27/11/2016

What a fantastic hotel. Right off Exit 21 in Lake George. Friendly staff, very clean, good sized rooms. Breakfast included in room rate includes waffles, pancakes, sausages, scrambled eggs, cereal, oatmeal, yogurt etc, etc, etc. Lovely pool with hot tub. You just can't go wrong with this place.

"Lake George Accommodations"

5
27/11/2016

Great hotel, Best Breakfast of any B.W.s...bed too soft for us, but comfortable. End room very cold. Could not get warm enough. Convenient on and off the Thruway. Internet fast and sy to connect to day or night.

"Family outing"

5
18/11/2016

Great place to stay we will be going back there . Loved the bottom breakfast clean rooms. The staff made you feel at home and they were willing to do anything to make our comfortable. Can't wait to go back!

"Lake George get away"

4
01/11/2016

staff were great rooms were very clean and breakfasts were great and included with price of room . main lobby had a free coffee ,tea or hot chocolate machine.They had an indoor heated pool ,but didn't get a chance to use it.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Donald W, Thank you for sharing your experience at our Best Western on Trip Advisor. We appreciate your kind words. Our staff strives daily to deliver a product that exceeds our guests' expectations. I will pass your comments along to them. We hope you get the opportunity to come back to the Lake George region and allow us to be your host again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Happy with Hotel"

5
30/10/2016

We had a wonderful time in Lake George. Everyone at the hotel was friendly and helpful. The room was clean and comfortable. The food at breakfast was great. We used the Wi Fi and it worked great we had no problems.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Joseph V, Thank you for advising other Trip Advisor patrons of your stay with us. We appreciate your kind words. We are happy that you were pleased with our accommodations and staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. I will pass your comments along to them. We hope you get the opportunity to come back to the Lake George region and allow us to be your host again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Good value"

4
17/10/2016

The room was clean. Staff was friendly. Check in and out very efficient. Breakfast has scrambled eggs, sausages, oatmeal, danish, muffins, banana, apples, oranges, cereal, waffles, coffee/tea/juice. We used a Groupon for the room, and the value was fantastic! It's close to the main strip of Lake George. We didn't use the in/outdoor pool or hottub. The beds and pillows were comfortable. The only 1 comment I have is that maybe we were the first customer to turn the heat on for the season, and there was kind of a smell when we turned it on. I would recommend this hotel for the value and location!

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear NanP888, Thank you for sharing your stay at our hotel with other Trip Advisor travelers. We appreciate your comments and your recommendation. I will certainly bring your comment regarding the heating system to the attention of our Housekeeping and Maintenance Departments. It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for this useful feedback! Sincerely, Sam Luciano

"Get-Away"

4
17/10/2016

My daughters and I came for a little overnight get-away. The hotel suited our needs very well. It was clean. The rooms and beds were comfortable. The staff was very welcoming and helpful. The breakfast buffet was very good. My only suggestion would be to find out what time is the least busy for breakfast. The room is not large enough to handle a huge bunch of people at one time. Many people took their food back to their room. All in all we had a great stay and I would recommend this hotel.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Ginny H, Thank you for sharing your stay at our hotel with other Trip Advisor travelers. We appreciate your comments and your recommendation. It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for this useful feedback! Sincerely, Sam Luciano

"Disappointing Stay!"

2
15/10/2016

We frequently stay at Best Western hotels, but this was one was unlike the others. It was dirty and the staff were not very knowledgeable. I heard there is a newer side to the property and I would suggest staying there if you can. The older side needs major renovations. We first went into the room and the drapes had so much dust on them that you could see it from the moment you walked into the room. The mattresses were old and dirty and I was honestly scared to sleep there. The one positive about the place was that it was pretty close to all of the attractions, but I wouldn't stay here again. We even left one night early.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Hillary J, Let me start by thanking you for commenting on our hotel, in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We learn from every comment. The housekeeping staff undergoes extensive training to make sure your Best Western experience is a positive, memorable one. It sounds like they fell short. I will certainly go over your comments with them, one at a time, at our next staff meeting. It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for this useful feedback! Sincerely, Sam Luciano General Manager

"I expect more"

2
14/10/2016

We stay in Best Westerns when we travel, this one was below our standards. The rooms had extremely outdated furniture, bathroom door has Mr. #### was here carved in it and is splintered on the inside. The tube grout has been repainted and I'm pretty sure the curtains are from the mid-eighties. Staff was friendly and helpful.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Kimberly A, Let me start by thanking you for commenting on our hotel, in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We learn from every comment. We are sorry that our guest rooms did not meet your expectations. It sounds like we fell short. The hotel is constantly going through renovations in one way or another, including public areas. I will bring the issues with your room to the attention of our Head Housekeeper and her staff. It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1-800-234-0267. Again, thank you for this useful feedback! Sincerely, Sam Luciano General Manager

"Nice and Comfortable"

4
14/10/2016

Room was clean and nice. Mattress need to replace as the firmness was lost. in our room.Breakfast and other were excellent. There is no Gym facility at this hotel. Swimming pool ie nice. The location is very close to the lake and restaurant as well as other attraction like Mount Prospect. There was no microwave in the room in spite of Best Western standard.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Prakash S, Let me start by thanking you for commenting on our hotel in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We are sorry that we did not meet your expectations. It sounds like we fell short. I will certainly bring your comments and concerns to the attention of our staff. Our property undergoes continuous renovations and upgrades, including bedding and mattresses. It was a pleasure having you as our guest. We hope give us another chance should you return to the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0265. Again, thank you for this useful feedback! Sincerely, Sam Luciano General Manager

"Bud Is The Best. Give Him A Raise!"

5
08/10/2016

We were only in town for the night for a wedding. We looked around online and at some other hotel options upon arriving in Lake George before walking into the lobby of this Best Western. The price was similar to other mid-range hotel options in town but it was the customer service that influenced our decision. In a time when customer service is either over the top and canned or completely non-existent, Bud offered kindness and warmth in an unaffected way. This makes a difference. He worked with us to find a nice room that fit what we were looking for and our budget. He went out of his way to listen to what we were looking for and responded appropriately as opposed to just giving whatever was available. We loved the room he gave us. It was clean, large, and homey. Above all, Bud was personable, courteous and professional. I often travel for work and am always on the lookout for a reasonably priced place that is comfortable and relaxing. The experience we had with Bud at the Best Western in Lake George inspired me to sign up for their rewards program and I will be staying in a Best Western every time I travel for work now; no exaggeration. Thanks Bud for the great experience.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear serenpano, Thank you for sharing your great experiences at our hotel with other Trip Advisor travelers. In regards to your comments, I would like to thank you for your kind words. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. I will certainly pass your praise along to Bud and his staff. It is our ultimate goal to make each and every patron a “Valued Return Guest We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Very Nice Hotel Best Western Lake George"

4
04/10/2016

This is our third stay at the Best Western Lake George. The hotel and Rooms are very nice, decent rate per night. The staff is very friendly and professional. It is in a good location only a few minutes away by car from the town of Lake George,

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Joanne K, Thank you for sharing your experiences with other Trip Advisor Travelers. In regards to your comments on in your survey, I am glad you enjoyed your stay. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Decent stay, rooms could be updated!"

3
04/10/2016

I stayed here this past weekend and used a Groupon. The front desk staff are friendly and the check-in process was swift. The rooms are a little outdated (bathroom could be cleaner, kleenex wasn't stocked), but overall it was a decent night's sleep. Didn't wake up for breakfast so I can't comment on that but I'll say that the beds are comfortable. The only downside are the thin walls. I could hear our neighbor's kids entire conversation. It was annoying but thankfully it wasn't all night. Had it not been for the Groupon, I would not have stayed here. I almost always stay at Hiltons. For the price, can't complain much.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear DiehardNYYankeesFan, Let me start by thanking you for commenting on our hotel, in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We learn from every comment. We are sorry that our guest rooms did not meet your expectations. It sounds like we fell short. The hotel is constantly going through renovations in one way or another, including public areas. I will bring the issues with your room to the attention of our Head Housekeeper and her staff. In regards to the charge for parking on our property, we do this to deter non-guests from taking up too many parking spots. It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1-800-234-0267. Again, thank you for this useful feedback! Sincerely, Sam Luciano General Manager

"ONE COLD INDOOR POOL"

3
03/10/2016

The room was nice and the bed was great. But we stayed at this hotel to have the indoor pool and could not even get into as it was so COLD! When I told the front desk they said oh yes it is heated and told him to go feel the water it was NOT! What a big waste of time to pay the extra few dollars to have the pool and couldn't even use it.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Custmevo, Let me start by thanking you for commenting on our hotel in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We are sorry that we did not meet your expectations. It sounds like we fell short. I will certainly bring your comments regarding the indoor pool the attention maintenance staff. It was a pleasure having you as our guest. We hope you'll consider giving us another chance the next time you visit the Lake George Region. Again, thank you for this useful feedback. Sincerely, Sam Luciano General Manager

"Making You Feel At Home!"

4
03/10/2016

The Staff at The Best Western of Lake George goes the extra mile to make your stay with them enjoyable. They LISTEN and RESPOND to everything you say, with the sole purpose of making you comfortable and content. To quote Arnold..."I'll be back!".

"Great staff, treated like family..."

4
02/10/2016

Staff is unbelievably friendly, knowledgeable of area and go out of their way to make sure your stay is a good one. The managers are great, especially Bud Halibej, who makes sure you are happy. The main building rooms could use upgrading (we stayed in the luxury suites), but staff makes up for it. I re-booked while there.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Billynbonnie, Thank you for sharing your great experiences at our hotel with other Trip Advisor travelers. In regards to your comments, I would like to thank you for your kind words. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. It is our ultimate goal to make each and every patron a “Valued Return Guest We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"great place to stay"

4
27/09/2016

from the friendly staff to the great breakfast this is a great place to stay indoor pool nice for a fall stay best perk is being able to park at sister hotel in village second time we stayed here would use hotel again

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear bspankyrb, Thank you for sharing your stay at our hotel with other Trip Advisor travelers. We appreciate your comments and your recommendation. It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for this useful feedback! Sincerely, Sam Luciano

"Great location--but low quality hotel."

3
25/09/2016

We were disappointed in our stay at this Best Western location. While the staff was extremely friendly and courteous, the building and rooms are in need of upgrading. Our room had a musty odor and the decor was outdated. Our room was located near a door leading outside. However, this door was not locked (nor does it have a room key pad on it) while we were there (even at night) so anyone could come and go as they please. The halls were noisy at times and during those times the walls seemed very thin:/ The location of this hotel was extremely convenient.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear LL752827, Let me start by thanking you for commenting on our hotel in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We are sorry that we did not meet your expectations. It sounds like we fell short. I will address your issues with our Head of Housekeeping and our maintenance department. It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0265. Again, thank you for this useful feedback! Sincerely, Sam Luciano General Manager

"Nice area"

3
23/09/2016

We stayed here two nights in July, it was very busy. The staff were pleasant and the room, while dated, was clean, quiet and comfortable. Breakfast was basic but good. This hotel is not far from local points of interest and was easy in and out once you are aware of the really sharp turn onto the property.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear EMMY801, Thank you for sharing your experiences with other Trip Advisor Travelers. In regards to your comments on in your survey, I am glad you enjoyed your stay. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Great Experience!"

4
21/09/2016

We found the Best Western of Lake George through a groupon deal. What a great find! My daughter thoroughly enjoyed the indoor pool. They offer quite the selection at breakfast; including make-your-own Belgian waffles, cereal, yogurt, fruit, etc. I never did catch the name of the woman at the front desk but she was very knowledgable about the area & offered some great recommendations for restaurants. We would definitely stay here again.

"Adequate - not much more"

3
20/09/2016

I get that you pay more for a place in peak season, and I realize that Labor Day weekend is a VERY busy time, but I was still mildly disappointed in this place. First, the good: The outdoor pool is terrific, and the staff worked pretty hard to keep things as good as possible. My issues: I experienced the funkiest shower I've ever seen; a rotating head that, if coupled with good water pressure, might've been a fun experience, but here was just weird. There was a decent breakfast buffet that wasn't early big enough to handle the # of people staying there, and I ended up having breakfast out. The indoor pool was alarmingly small, though it did have a hot tub which the missus said was very nice. Smoke from outside did occasionally come through the vents (having those smoke eating devices right by the rooms is likely not a great idea). The place looked very much like ....., well, what it is - an older hotel in need of renovations. It wasn't a bad place; just not up to previous BW's I've stayed at.

"Very decent Best Western!"

4
15/09/2016

Best Westerns are always hit or miss -- this was a hit! Outside looks skeptical, but the rooms were just fine and clean. Had a nice pool at the hotel as well & close location to tourist attractions. Free breakfast in the morning was better than most -- included Belgium waffles, scrambled eggs, sausage, biscuits, cereal etc. Pleasantly surprised with this place, did the job - would stay again.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Karly A, Thanks for sharing your experience at our hotel with other Trip Advisor Travelers. In regards to your comments, we appreciate your kind words. I will share your praise with the Front Desk Manager, Bud and his staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. We look forward to hosting you again, and hope you'll return many times. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Worth the stay- Except!!"

4
13/09/2016

Wow! This was a great stay for the price. Accessible to everything. Excellent and Clean room. Comfy bed. Breakfast sausages were classic. Customer service ROCKS! Carol at breakfast service you were amazing! A+ to Izzy at the front desk. She was superb. Thank you!!!!!! Nooooowww! Here goes the "except". My stay was horribly interrupted on our last night because this non-smoking hotel allowed refused to address a major issue we were having with the people next to our room smoking marijuana. We called the front desk and shared that we were inundated with the smell of smoke etc. and was told that they "can't knock on the door" or address the perpetrators, and they would "see what they can do". So let me just say this, if you don't really have a "no smoking" policy or you really don't hold fast to it, take the damn sign down and DONT tell people that you're a "non-smoking" hotel. I would respect the establishment more if they said "we have a no tolerance smoking policy, but we can't police everybody". Then the customers can make a concerted decision to choose to stay here or not. So our three night wonderful stay came to halt and was completely ruined by the response from the front desk on the last nigh by not addressing an issue that was disturbing to us. Humph!!

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Kay H, Thank you for commenting on our hotel. We appreciate your honest critique, both pro and con. I would like to apologize for the other guests who decided to smoke in our non- smoking facility. We charge a minimum $250.00 fine for smoking in our rooms. I am disturbed by the response you received from our Front Desk Staff. Steps should have been taken to address the other guests. I will certainly bring this up at our weekly Best Western staff meeting. Our goal is to have every guest leave as an advocate for our hotel. From your comments, it appears we fell short. Please call us at your earliest opportunity so we may make this up to you. Again, thank you for this useful feedback! It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. Sincerely, Sam Luciano 1-800-234-0265 General Manager

"Most relaxing trip"

5
10/09/2016

The hotel was so nice. The outdoor pool is pretty. The staff was so helpful. The hotel was right off the highway. Everything was so close, a water park was down the road.The mini golf and souvenir shop was on the corner. The souvenir shop had such nice things. Mama Riso's restaurant has delicious food. I went on the Minnie ha ha steamboat it was relaxing and informative. The streets near the lake are lined with restaurants and arcades for kids. There are trolleys for a dollar from the hotel that goes around to the lake.The Fort William museum is cool. It is a great place for families! There is fun for kids! The lake is beautiful!

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear ppamsp7, Thanks for sharing your experience at our hotel with other Trip Advisor Travelers. In regards to your comments, we appreciate your kind words. I will share your praise with the Front Desk Manager, Bud and his staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. We look forward to hosting you again, and hope you'll return many times. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Best Western of Lake George"

5
02/09/2016

Best Western of Lake George was a great hotel on every level. Close to everything in Lake George. Wonderful Staff! Breakfast was amazing and comes with your room! Clean, Kid Friendly, Great for couples!

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Jacquelyn444, Thank you for advising other Trip Advisor patrons of your stay with us. We appreciate your kind words. Our staff strives daily to deliver a product that exceeds our guests' expectations. I will pass your comments along to Bud Halibej and his staff. We hope you get the opportunity to come back to the Lake George region and allow us to be your host again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Great stay!"

4
29/08/2016

Great Hotel, easy on off of exit with plenty of parking, a short ride into the village. A trolley is available.I would stay there again. Rooms are clean and the staff are very helpful. Breakfast was hot with a choice of eggs or waffles or both!

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Pat O, Thank you for advising other Trip Advisor patrons of your stay with us. We appreciate your kind words. We are happy that you were pleased with our Romance Package. Our staff strives daily to deliver a product that exceeds our guests' expectations. I will pass your comments along to them. We hope you get the opportunity to come back to the Lake George region and allow us to be your host again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Bad experience"

1
27/08/2016

This hotel is not a hotel that I would recommend or come back to. The hallways have a terrible smell. The beds are very uncomfortable and they sink. Also our door was broken so anyone could get into our room. The walls are paper thin. The bathroom had hairs everywhere and was not clean. DONT COME TO THIS HOTEL!!!

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Sabrina Victori…P, Let me start by thanking you for commenting on our hotel in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We are sorry that we did not meet your expectations. It sounds like we fell short. I will certainly bring your comments and concerns to the attention of our Housekeeping and maintenance staff It was a pleasure having you as our guest. We hope you'll reconsider giving us another chance the next time you visit the Lake George Region. Again, thank you for this useful feedback. Sincerely, Sam Luciano General Manager

"Great Location to anchor fro a visit to Lake George"

4
26/08/2016

Picked this place because it came up on bookings.com. The accommodations were more than adequate, and the staff could not have been better. Not having been to Lake George before, this was a quick drive to downtown. It was quiet at night and although right off the thruway, its location was away from all traffic. Great free breakfast every morning. If you are just looking for a clean bed and bathroom at night, this is a great option for couples and families.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear sararayaltieri, Thank you for sharing your stay at our hotel with other Trip Advisor travelers. We appreciate your comments and your recommendation. It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0267. Again, thank you for this useful feedback! Sincerely, Sam Luciano

"Friendly staff and clean, comfortable room."

4
25/08/2016

Check in was simple and fast. Staff was friendly, the room and bedding were very clean, and the outdoor pool was fabulous (not very big, but big enough that our 3 teenage boys enjoyed it). Although hotel is small compared to big-chain hotels, the decor and service is up there in comparison - I give it an overall 4 stars! Everything was within half-mile of the hotel; the lake, Lake George Village, restaurants, etc.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Fadime C, Thank you for sharing your experience, at our hotel, with other Trip Advisor patrons. We appreciate your kind words. Our staff strives daily to deliver a product that exceeds our guests' expectations. I will pass your comments along to them. We hope you get the opportunity to come back to the Lake George region and allow us to be your host again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Worst Western!"

1
23/08/2016

I actually visited in August 2015 but September was the only option left. My family and I went to visit Lake George for a family vacation (as we usually do every year). We went into Lake George to go to do Fort William Henry for my younger brother and we were going to walk along the strip and then go to Saratoga for the races to see The American Pharaoh. So we booked to stay here. At "Best" Western of Lake George. Once we entered, we went to the front desk. My younger brother was 7 and he was extremely excited. He saw the fruit basket which one employee told him he could have an apple. When he went to get one, the lady at the front desk yelled at him for touching. He broke into hysterics and my father and I told the lady that he was only 7. I was really trying to keep my cool. My father was loosing it when we got into the room. When we walked in, it was dark and shady. I walked into the bathroom and there was mold in the shower and there was a used band-aid (with blood on it) on the toilet seat! I screamed and decided to get away from the hotel. On our way out, a different lady was at the desk. When we told her what happened she made a thorough cleaning of the room. When we came back, we were so tired. So we decided to just jump into pajamas because the shower still looked dirty. So we went to sleep. ,When we woke up was when I felt like I died. There were ants crawling on us!!! I screamed and threw the cover off and woke my whole family. Thank God that was the last time. Room service found a hole in the wall with an ant hole in it. We immediately left and went to another hotel. Don't. Stay. Here.

"very nice, very busy Lake George"

5
22/08/2016

Good trip, clean hotel and very helpful employees. Very good complimentary breakfast. The hotel staff were helpful and the breakfast room workers were so helpful. We asked at the desk about good places to eat and we were told, Mama Riso's which was close by and it was a wonderful place to eat.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Ruth R, Thank you for sharing your experience at our Best Western on Trip Advisor. We appreciate your kind words. Our staff strives daily to deliver a product that exceeds our guests' expectations. I will pass your comments along to them. We hope you get the opportunity to come back to the Lake George region and allow us to be your host again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Very Nice"

4
21/08/2016

Very good place to stay, we needed early check-in and the staff did all they could to help. Very convenient being just off interstate 87 and just a short distance from Lake George. The breakfast was very good also.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear John L, Thank you for thoughtful praise on Trip Advisor. We appreciate your kind words. I will pass your comments on to our Front Office Manager, Bud Halibej. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. We hope to host you again should you visit the Lake George. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Best Western Lake George: Great Stay"

5
20/08/2016

Loved my stay at this Lake George hotel. Nicely off the main drag so easy to get to without getting caught in traffic but close enough to get downtown. Great staff, rooms, beds and parking. I found this hotel when stopping for the night on a road trip and would go back if I was in that area. Super value for the price!

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Jennifer F, Thank you for sharing your experience with other Trip Advisor patrons. In regards to your comments, we appreciate your kind words. We do have a convenient location. I will pass your comments on to our Front Office Manager, Bud Halibej and our staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. Should you visit the Lake George area again we would be delighted to host you and your family. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Needs a good scrubbing"

4
19/08/2016

Stayed here one night .... great pool area both inside and out .. good room 121 .shower did not work. the carpets need to be changed and the hallways scrubbed down... Staff is great ...Hope this hotel keeps up to date because its a great motel with a great location.... and beautiful grounds

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Sheree S, Let me start by thanking you for commenting on our hotel in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We are in a constant process of updating our hotel as time allows. This process includes guest rooms, as well as public areas. One of our largest updates will be occurring in October, when we will be revamping our entire lobby and guest business area. We have a long range plan for the hallways and entry areas as well. We hope you'll give us another chance, the next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0265. Sincerely, Sam Luciano General Manager

"Lake George experiance"

3
15/08/2016

The hotel was over booked , there were bus loads of kids that were rude and had no manners ... Rooms were great , breakfast was ok - the staff couldn't keep up with the kids eating everything in sight...

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Steven A, Thank you for reviewing our hotel on Trip Advisor. It is sometimes difficult to stagger our guests with groups of children. For the most part these groups are usually well chaperoned and we try to schedule a breakfast time that will be less likely to disrupt our other patrons. I apologize if your stay was not up to your expectations. I hope you will give us an opportunity to host you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"great place friendly"

4
14/08/2016

we where up graded to huge suite two floors, fire place, kitchen, and laundry. Very clean. Big plus was being able to park at the fort when going to the village. breakfast area clean and tidy . Pools indoor and out nice

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear bspankyrb, Thanks for sharing your great experience with other Trip Advisor Travelers. We appreciate your kind words. I will pass your praise on to our Front Office Manager, Bud Halibej and his staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. We look forward to hosting you again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Great place"

5
10/08/2016

Quiet, easy access location. Nothing fancy, but clean and comfortable. Great breakfast, nice pool. By staying here you also get free access to Fort W. Henry hotel pools and parking downtown. This was our second year at this hotel, and plan to come back next year. We have recommended several friends too.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Steven S, Thank you for sharing your comments with other Trip Advisor Travelers. Regarding your review, I would like to thank you for your kind words and compliments. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated. I will certainly pass this along to the Front Office Manager, Bud Halibej and his staff. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Musty and Dated"

2
07/08/2016

We stayed at the Best Western Lake George this weekend for a family gathering. Overall the hotel was conveniently located and had a good breakfast. It was average in every other respect. The carpets were filthy and sticky. Rooms were musty and dated. Service was inefficient. We asked for two extra beds but the cots were never brought to the room. There are some other hotels in Lake George and I would give those a try before booking here. Special mention for the breakfast servers. They were very efficient and did an excellent job, quite unlike the other staff at the front desk.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear soilman; Let me start by thanking you for commenting on our hotel in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We are sorry that we did not meet your expectations. It sounds like we fell short. I will certainly bring your comments and concerns to the attention of our Housekeeping staff, Maintenance and the Front Desk Manager. I will also pass along your compliments to our Continental Breakfast Staff. The Best Western of Lake George has received many compliments on their staff and cleanliness of the hotel, we will certainly look to see where the breakdown happened. It was a pleasure having you as our guest. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0265. Again, thank you for this useful feedback! Sincerely, Sam Luciano General Manager

"Basic hotel"

3
03/08/2016

Attended a wedding in lake George and so stayed here for 2 nights. Was comfortable. Breakfast selection could have been more and tastier. The bed was comfortable and the staff were very polite and friendly. The hot tub was very nice. Overall was a good stay

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Guest, Thank you for sharing your experiences with other Trip Advisor Travelers. In regards to your comments on in your survey, I am glad you enjoyed your stay. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Great place!"

4
31/07/2016

Love this hotel because it's so convenient to Lake George and the outlets. Stayed here twice with a groupon and was very happy with the cleanliness. There is free breakfast but the room is small and can get crowded. Love that coffee and tea are available 24 hours. Outdoor pool is awesome, indoor is small. Lots of parking too. Discount coupons for area attractions available in lobby for convenience. Would definitely go back!!

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear haag531, Thank you for sharing your experiences at our hotel with other Trip Advisor travelers. We appreciate your kind words and comments. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated. I will be especially happy to pass your comments on to Bud and his staff. We look forward to hosting you again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Don't stay here!"

1
27/07/2016

This hotel needs a lot of upgrading. We only stayed one night thankfully. The bathroom sink is outside of the bathroom which I didn't like. The bathroom itself was very small. The toliet is practically up against the shower. The shower head was coming out of the wall and the floor in front of one of the beds squeaked horribly. The room was very dusty also. Will NOT stay there again!

"Getting some quiet and still enjoy Lake George"

4
26/07/2016

This Best Western is on the road before the main road in Lake Geoge...With that you will need your car to sight see and to go fo dinner. But on the good side if your not a late owl, your more app to get some sleep unless you get some loud neighbors in the room next to youThe best Western is pretty nice and well run. always bring a couple extra towels from home.all the hotels seem to be struggling in the tourist areas in keeping up with a couple extra towels when needed. But all in all it's worth the price,just remember you,ll need extra cash for cab fare if you go to the many really cool clubs and bars they have ! Have fun!

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Yardbunny, Thank you for advising other Tripadvisor patrons of your stay with us. In regards to your comments, I am glad you enjoyed your stay. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Trashy, loud, screaming kids but respectful staff"

1
24/07/2016

We spent one night as a rest stop between Canada and downstate. The mattresses were HORRIBLE. The matress springs were so destroyed that we thought the largess would swallow us whole like a Venus fly trap. Our neighbors had a litter of screaming children and they blasted the tv until 3 am. I did however, complain and front desk called our neihbors and the volume was turned down. The crowd that come here in July are not exactly what I'm used to seeing in September. Lots of younger families with tons of kids they cannot manage. Not the hotels fault except they need to keep up with room maintenance and buy NEW MATRESSES.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Anjali P, Thank you for commenting on our hotel. We appreciate your honest critique. I will certainly pass your comments regarding the mattress along to our Head Housekeeper. It is my hope that you let the Front Office staff know, so that they could have the mattress replaced. We are in a constant rotation of upgrading our rooms, so I feel this was overlooked. We are also sorry about the inconvenience of your noisy neighbors. Our goal is to have every guest leave as an advocate for our hotel. From your comments, it appears we fell short. Please call our Front Desk Manager, Bud Halibej, directly at 1-800-234-0267 to book your next reservation. Again, thank you for this useful feedback! It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. Sincerely, Sam Luciano General Manager

"Clean, comfortable and convenient "

5
23/07/2016

This is a well located hotel right outside the main drag of the lake just off the highway. It clean and comfortable. The people are friendly. The WiFi is fast and the breakfast is good. It's not a fancy resort, but it was perfect for my family.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Alan_Mindel, Thank you for sharing your comments with other Trip Advisor Travelers. Regarding your comments, “Clean, comfortable and convenient”. I would like to thank you for your kind words and compliments. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated. I will certainly pass this along to the Front Office Manager, Bud Halibej and his staff. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Very accomodating and friendly"

4
20/07/2016

Our room was a very nice room with 2 double beds. It was a corner room so we found it to be more spacious than the normal standard room which was nice. We were there for a softball tournament and needed to leave before 7:00 am breakfast so the hotel had bfast open for us at 6:00. They had both indoor/outdoor pools which the kids loved and it was within close walking distance of mini-golf, arcade, and gift shop. The staff was great - friendly, always with a smile and willing to help. The only complaint - and not really a complaint - was the actual breakfast - while it was good, and great that they opened early for us the hot breakfast was the same everyday and the A/C in the room was the older model A/C and it was coming on and off all night.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear jhenme, Thank you for sharing your thoughts with other Tripadvisor patron. We appreciate your input. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated. Our hotel does not have a full service food area, so therefore we offer an expanded continental breakfast. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Overnight stay"

4
13/07/2016

We stayed 1 night while taking our daughter to camp. The room was comfortable-small, but clean. 2 double beds, tiny bathroom, sink and desk. We did notice the musty smell that some have written about. The front desk staff was super nice. They gave great recommendations for how to get to the lake, where to park and best places to eat and grab a drink. Our daughter tried both pools and hot tub and liked them all. Breakfast was included and a great perk. Eggs, sausage, waffles, pastries, fresh fruit, yogurt, English muffins and more. Coffee and hot chocolate available 24/7 in the lobby. We are headed back for camp pick up and will be staying again.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Viktoria O, Thank you for sharing your comments with other Trip Advisor travelers We have a number of guests with children who attend nearby camps. I'm glad you can enjoy yourself and be close to your child as well. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Best Western of Lake George"

5
13/07/2016

The hotel staff is wonderful. Very friendly and helpful. Rooms are clean, breakfast options are good. Close by to the Village, Outlet Malls and Great Escape. Would recommend to my family and friends to stay here.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Brian N, Thank you for sharing your evaluation of our hotel with other Trip Advisor travelers. In regards to your review, we appreciate your kind words. I will pass your comments on to our Front Office Manager, Bud Halibej and his staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. We hope to host you again should you visit the Lake George. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Weak end getaway "

2
11/07/2016

I stayed at this motel I really struggled with this decision. The place is in a decent location I had a standard double room these are two full sized beds. The beds were comfortable, there is a breakfast included which was okay it's Good for the kids. Okay the indoor pool is very small and was full of children. The room needs new carpet there was a very musty smell I sprayed Lysol that didn't work. The sink was outside the bathroom which was very small a NYC apartment sized bathroom. This motel only two floors seems to be a favorite for families on a budget. If you do stay here have them put you on the second floor I forgot and kids were running above my head all hours of the day and night. It's not horribly bad just good for one night maybe two.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear “Weak end getaway, Thank you for sharing your opinion with other Trip Advisor patrons. Our staff strives daily to deliver a product that exceeds our guests' expectations. I would like to make you aware that you can also use the facilities at our sister hotel, the Fort William Henry. The in-door pool area is much larger and you need only show your Best Western key card to the Front Desk staff. In regards to your room location, please contact the Front Desk directly and I am sure they will do their very best to meet your accommodation needs. We hope to have the opportunity on hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Naked Baby!! Ahhhh!"

3
10/07/2016

We stayed two nights at this Best Western in Lake George. The front desk staff was great! Always greeting and always helpful. My room door had to be force shut in order to close and lock it. It was hung a little crooked. The outdoor pool is very nice, and even has a section that is 9 feet deep. The indoor pool is very small, and had a naked Indian baby swimming in the pool when we tried to go in. No thanks. I didn't go in. Convenient location just behind Goofy Golf.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Wayne P, Thank you for passing along your comments to other Trip Advisor travelers. I am pleased you enjoyed our accommodations. We are always in the process of updating and renovating. I will bring your comment about the ”crooked door”, to the attention of our maintenance department. I do hope you mentioned it to our Front Desk along with your room number. Per our health department rules, there should be no naked swimming in our pools, no matter the age of the guest, I will make sure our Front Desk Manager, Bud Halibej is also aware of this. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Clean but needs tlc"

3
10/07/2016

Stayed here on a getaway with my husband for a few days. Grounds are well kept, though driveway could use some patching, and exterior was charming. We were able to do an early check in, which was convenient. Noticed no elevator, so anyone with any inability to walk stairs, be sure to ask for 1st floor room. Room was very clean, but definitely needs a bit of tlc and updating. Breakfast was typical continental, but was just enough to hit the spot first thing in the morning. The staff was overall very friendly and knowledge - I think only one person out of the 10+ we had conversations with was off-putting, so I consider that a win. Overall, was a good place to stay and we would consider staying there again if we visit in the future.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Lindsay R, Thank you for sharing your experiences with other Trip Advisor Travelers. In regards to your comments on “Clean but needs tlc”. Our staff strives daily to deliver a product that exceeds our guests' expectations. It sounds like they fell short. I will certainly discuss your comments with our Executive Housekeeper and her staff. We hope you'll give us another chance to host you. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Has the vibe of a certain Clint Eastwood western... "The Good, The Bad, and The Ugly""

3
09/07/2016

The good: friendly staff, nice variety in complimentary breakfast buffet including scrambled eggs,sausages,Belgian waffles,juice,coffee,cereal,fruit,etc. Also has trolley service for transportation, and reasonably priced rooms. The bad: No sink in the minuscule bathroom. The sink was right next to the door, and was clogged the entire time. Also had loose,very squeaky floorboards under carpet. The ugly: the indoor pool had very murky water with debris floating on top.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Lisa E, Let me start by thanking you for commenting on our hotel in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We are sorry that we did not meet your expectations. It sounds like we fell short. I will certainly bring your comments and concerns to the attention of our Maintenance Department. We hope you'll give us another chance, the next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0265. Sincerely, Sam Luciano General Manager

"Great people...but"

3
05/07/2016

The staff were very friendly and helpful. The breakfast was good with plenty of offerings. The outdoor pool was closed due to weather but so was the indoor ??? The indoor pool deck needs work. Our room, 160 had a definite musty smell. It was clean and up to date; just smelled musty. Definitely a family hotel.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear P R, Re: comments-Great people…but Let me start by thanking you for commenting on our hotel, good and bad, in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We are sorry that we did not meet your expectations. It sounds like we fell short. I will certainly bring your comments and concerns to the attention of our Maintenance staff, as well as Senior Management. We are constantly renovating areas of our hotel. It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0265. Again, thank you for this useful feedback! Sincerely, Sam Luciano General Manager

"The Friendly Inn Just Off The Highway"

4
28/06/2016

Drove up for a family wedding. Stayed 3 nights. Room 241 - A/C worked well. Room spacious with vaulted ceiling of light colored pine which made it seem even bigger. TV, good-sized fridge that worked well, tiny coffee maker with coffee and tea provided.Also coffee and tea in lobby at all times. Big closet, immaculate ironing board and new iron provided (grateful for iron since we were attending a wedding) Full size mirror on closet door -thank you! We had 2 queen beds. Bedding clean and extra in closet. The mattress by the window (which we slept on) was very soft in the middle so both of us kept rolling into the middle. The second night I layered bath towels on the middle of the mattress to fill in the soft gap. The room has a sink in the room which we didn't mind and a toilet and bath tub inside the bathroom. I loved that there was a tub to soak in and of course a shower option. Most hotels now are eliminating tubs to my disappointment. Bathroom very clean. Pretty acqua color. The room was quiet but the hotel wasn't very full . We had a short circuit somewhere because when shutting the night table drawer or walking on a certain place in the rug the sink lights blinked as did the night table lights. The hotel mechanic came up and tightened the socket but the problem came back. Needs more troubleshooting. The indoor pool as well as the outdoor pool were very cute and clean -well-maintained- as was the entire property. Restroom right next to indoor pool. Be aware this hotel has no elevator - I forgot to ask when booking- and we had a bit of luggage to drag upstairs. The breakfast room is bright, airy, cheerful as is the entire breakfast staff, maintenance staff and reception staff as well as the front desk manager. A pleasure. For the price the breakfast is plentiful and varied - good quality. Appreciate the fresh fruit, waffles, several juices and yoghurts but especially the lovely oatmeal and raisin option. The staff was kind, caring, courteous and sincere . The town was a 2 minute drive from the hotel. I feel we got very good value for the money and a very enjoyable stay.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Basia776, Thanks for sharing your experience at our hotel with other Trip Advisor Travelers. In regards to your comments, we appreciate your kind words. I will share your praise with the Front Desk Manager, Bud and his staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. We look forward to hosting you again, and hope you'll return many times. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Noisy !!!!"

2
27/06/2016

The rooms are not soundproof. You can hear everything that is happening in the next room. It is as if the occupants of the next room was in the same room. I had to call the front desk to ask them to go and talk to our neighbour. The breakfast is disgusting . No healthy options. The hotel is away from all the attractions.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Patrick D, Let me start by thanking you for your detrimental comments on our hotel in regards to your recent visit. Your feedback has been taken into consideration. Our goal is to create a great experience for each of our guests. We hope you give us another chance to host you should you return to the Lake George region. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0265. Again, thank you for this useful feedback! Sincerely, Sam Luciano General Manager

"GOOD BREAKFAST"

4
27/06/2016

The accommodations were very nice with clean comfortable rooms. The rate is reasonable for a busy resort town. The dining room was large with comfortable seating and the breakfast was quite good. Very nice outside sitting area with nice table and cairs. It's a nice break from the very touristy area of the resort.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear davahey, Thank you for sharing your stay at our hotel with other Trip Advisor traveler, and thank you for your kind comments. I am glad you enjoyed your visit with us. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are appreciated. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Wine fest"

4
26/06/2016

Rooms were comfortable but not very Close to town and activities rooms were clean and the staff were great. Pools both inside and out were clean We were there for the wine fest. Was not very good small samples not enough to taste

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Mike D, Thank you for advising other Trip Advisor patrons of your stay with us. In regards to your comments on “Wine fest”, I cannot comment on that event because it was unrelated to our hotel. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are appreciated We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Excellent accomadation and value"

4
23/06/2016

We stayed at the Best Western for one night. It was during the Fireman's Convention and the place was full. The staff at the front desk - Randy and Isabel - were very helpful and friendly. Randy helped us find a restaurant which was greatly appreciated. Despite the rather carnival atmosphere with all the fire trucks and families we had a quiet, peaceful nights sleep. The breakfast was also very good.

"Very nice family hotel."

4
20/06/2016

My family and I stopped in for an overnight stay during our travels; the property is very clean and nice. Check in was a breeze, and they were very nice and pleasant! There are two pools on property, one indoor (with a hot tub) and an outdoor. There were plenty of children and families using the outdoor pool this weekend. The lobby also had a breakfast room where a nice continental and hot breakfast was served. (We had eggs, sausage and fresh made waffles, along with toast and yogurt) We stayed in a room on the second floor, with two double beds - the room and beds were nice, clean and modern - with a very nice TV and a clean bathroom. The ceilings on the second floor are very charming; they're "Catherdral" ceilings, with exposed wood beams and wood ceiling. Very charming, honestly. We slept very well, and enjoyed our time here. It was very affordable and a safe, nice property.

"Great place to stay"

5
16/06/2016

The staff is very friendly. The front desk is very helpful with information regarding the area. The hotel is clean. The pool area is clean The breakfast is great option. It is just the right variety so there is something for everyone. Very nice to relax in the hot tub after a day of sightseeing.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Laurie D, Thank you for sharing your kind remarks and review, regarding your stay at our hotel. Your comments are a true indication of how our staff strives every day to make our guests' experience a positive, memorable one. It is always great to hear that we continue to meet that goal. It was a pleasure having you as our guest. Please join us again. The summer and fall are spectacular times to visit our hotel. The mountains are covered with green in the summer, and can you imagine the view of the fall foliage overlooking Lake George. We look forward to hopefully hosting you again in the future. Again, thank you for the praise! Sincerely, Sam Luciano General Manager

"One night over night"

4
14/06/2016

A great place for a one to three night stay. Not sure it's value is worth more than 3 nights. Over all a great location, had a hose to wash my bike with towels to dry it off, and the food was wonderful. We had a king size bed in our room and don't forget there are extra pillows in the closet. Breakfast was wonderful and the fact that there is so much to chose form it surely adds to the value vs eating out each morning. I was hoping to use the pool but we did not have the time as we were enjoying the area so much.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Sam S, Thank you for advising other Trip Advisor patrons of your stay with us. In regards to your comments on “One night over night”, I would like to thank you for your kind words. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Americaide 2016 - Great Hotel"

5
14/06/2016

This was an ideal location to stay for the 2016 Americaide Motorcycle Rally. Clean and comfortable and Motorcycle friendly. I would stay here the next time I come up for the Americaide Rally. Located right off exit 21, it was very convenient and easy to get to and from all aspects of Americaide.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Bassilios M, Thank you for your kind remarks regarding your stay at our hotel. We have many guests who return year after year, and sometimes multiple times during the year. Your comments are a true indication of how our staff strives every day to make our guests' experience a positive, memorable one. It is always great to hear that we continue to meet that goal. It was a pleasure having you as our guest. We look forward to seeing you again. Again, thank you for the praise! Sincerely, Sam Luciano General Manager

"Great Staff"

5
14/06/2016

We have stayed at this hotel before and consistently receive great service from the entire staff! The front desk staff accommodated our specific needs. The breakfast is good and the staff is friendly.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Michael S, Thank you for sharing your experience at our hotel with other Trip Advisor travelers. In regards to your comments on “Great Service ”. I would like to thank you for your kind words and compliments. I will gladly pass this along to the Front Office Manager, Bud Halibej and his staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated. We look forward to hosting you again. Thank you for this feedback and for being a loyal guest! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Weekend Trip"

3
13/06/2016

Hotel was clean. Stayed here for the weekend for Americade Rally. Complimentary breakfast was included which was a good deal. Indoor pool / jacuzzi came in handy because it rained for a few hours one of the days. The room was clean and comfy. Had a refrigerator, coffee pot, iron, hair dryer, AC & TV... thats all we needed for a good weekend stay. It's an average hotel, nothing fancy. Also has an outdoor pool.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear NYJewel18kt , Thank you sharing your stay with other Trip Advisor Travelers. In regards to your comments on “Weekend Trip”, I am glad you enjoyed the accommodations. Your positive feedback is very much appreciated. I will bring your comments to the attention of our Front Office Manager, Bud Halibej and his staff at our next meeting. We look forward to hosting you again. Thanks again you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Good location"

3
13/06/2016

Good Location to visit Lake George Village and outlets. Double beds are not convenient to sleep with toddler. Breakfast was good but could have had more varieties. Less options for vegetarians. Lobby areas and carpets definitely need upgrade. Good parking space.

"Great stay at the Best Western- Lake George"

5
09/06/2016

We only stayed one night at the Best Western, but it was a great experience overall. We arrived to Lake George hours earlier than expected, and Bud Halibej, the front desk manager, checked us in without any issue. The room was spacious, clean, and comfortable. The hotel has an outdoor and an indoor pool, and although we didn't get a chance to enjoy either one, we noticed guests were having a great time at both. The breakfast with waffle bar was a nice bonus, and the waitresses working were extremely nice and accommodating. Bud H went above to make this a great stay for us at the Best Western. When he found out my boyfriend is a police officer and veteran, Bud shook his hand, thanked him, and even provided us tickets to a complimentary cruise on Lake George. In conclusion, we would definitely stay at the Best Western on our next visit to Lake George.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Tai T, Thank you for sharing your experiences at our hotel with other Trip Advisor travelers. We appreciate your kind words and comments. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. I will be especially happy to pass your comments on to Bud and his staff. We look forward to hosting you again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Awesome"

5
09/06/2016

The staff was so friendly and willing to help. We had our toddler with us, who loved the pool. And the breakfast lady was so nice, very courteous and willing to help us with a child for making pancakes or waffles. Will stay again.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Manpreet K, Thanks for sharing your experience at our hotel with other Trip Advisor Travelers. In regards to your comments, we appreciate your kind words. I will share your praise with the Front Desk Manager, Bud and his staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. We look forward to hosting you again, and hope you'll return many times. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Lake George, NY motel"

4
09/06/2016

We stayed just one night but had a good rest and a nice breakfast the next morning. The hot tub and pool inside were a nice retreat after a long drive. Our room was clean and quite comfortable. The king size bed provided a good night's rest. The air conditioning was comfortable not overpowering. The bath room was very clean. Overall it was a pleasant stay with no complaints.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear James and Patri C , Thank you for advising other Trip Advisor patrons of your stay with us. In regards to your comments on “Lake George, NY motel”. I would like to thank you for your kind words and compliments. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Love the Best Westren in Lake George!"

5
07/06/2016

I felt pampered during my stay, the staff was welcoming, anticipated my needs and made my stay as comfortable and care free as possible. The saw I had trouble walking and moved me to a room closer to the lobby and breasfast area to make it easier for me. Beds were comfortable, pillows devine ! Already planning to return next year during our Elvis week in Lake George!!

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Lyndell B, Thanks for sharing your experience at our hotel with other Trip Advisor Travelers. In regards to your comments, we appreciate your kind words. I will share your praise with the Front Desk Manager, Bud and his staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. We look forward to hosting you again, and hope you'll return many times. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Excellent stay in Best Western of Lake George NY"

5
06/06/2016

Room was clean, well maintained, and airy. Maids (Chrissie and Sara) were helpful and courteous to us. Front desk personnel were pleasant and well informed. They asked our every question clearly and cheerfully. Breakfast area clean and well-maintained. Staff in breakfast area very pleasant and helpful. Food was excellent.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Bruce P, Thanks for sharing your comments with other Trip Advisor Travelers. We appreciate your kind words. I will pass your praise on to Bud Halibej and the staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated. We look forward to hosting you again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Great rate for Lake George area"

4
31/05/2016

Very nice, clean hotel with a great rate compared to the other hotels in the area. Location is right off the exit which makes it very convenient, and only a mile from downtown. The staff was very friendly and check in & check out.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear nevergoingback21415, Thank you sharing your stay at our Best Western with other Trip advisor patrons. Your comment, “Great rate for Lake George area”, is greatly appreciated. Our staff works hard to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Friendly front desk"

4
31/05/2016

I would like to thank Bud for his assistance on everything that we needed. He is the key to the success of our stay at your hotel. We had a great one day stay but everything is close by good location. Place is clean although dated in some ways.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear 650periclesm, Thank you for sharing your experiences at our hotel with other Trip Advisor travelers. We appreciate your kind words and comments. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. I will be especially happy to pass your comments on to Bud and his staff. We look forward to hosting you again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Truly felt like home away from home"

5
26/05/2016

Our room was clean and cozy and our king bed was extremely comfy. But the very best part of our 5 day stay was the staff. Our first trip to the Adirondacks and we had no clue where to stay as a home base. We literally blindly picked the town and the hotel sight unseen and hoped for the best. We really picked a winner. Again, it all came down to the staff. They were fantastic. Beyond friendly and helpful, the hospitality just made it feel like home away from home. From laughing at my husbands terrible jokes to teaching us so much about the region. We just have to go back and visit our new friends there again.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Laura P, Thanks for sharing your experience at our hotel with other Trip Advisor Travelers. In regards to your comments, we appreciate your kind words. I will share your praise with the Front Desk Manager, Bud and his staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. We look forward to hosting you again, and hope you'll return many times. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Picked up daughter from Potsdam and Spent the Night on way home"

5
26/05/2016

This hotel was extremely accommodating. I had obtained a flat tire and the staff went way above and beyond to find a portable air tank and filled my tire so I could drive to a garage to have tire repaired. Friendly staff from the Front Desk all the way to Maintenance. Great Location. Great price. Would definitely come back and would also recommend to others.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Lynn R, Thank you for sharing your evaluation of our hotel with other Trip Advisor travelers. In regards to your review, we appreciate your kind words. I will pass your comments on to our Front Office Manager, Bud Halibej and his staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. We hope to host you again should you visit the Lake George. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"good breakfast, good location, great pillows"

3
24/05/2016

Bed was soft and comfy with lots of pillows. Location is quiet and restful. Breakfast was great. The staff is friendly, helpful and well trained. The pool and the hot tub. Not as clean as I'd like. pool water was not crystal and foam kept appearing in the hot tub. Once we saw something floating in the hot tub foam out we went and took showers. Too bad because otherwise it was a nice place.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear CFLRocks, Re: comments: good breakfast, good location, great pillows Let me start by thanking you for commenting on our hotel in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We are sorry that we did not meet your expectations. It sounds like we fell short. I will certainly bring your comments and concerns to the attention of our Front Desk staff. Sincerely, Sam Luciano General Manager

"Basic accommodations "

4
24/05/2016

Booked hotel through Groupon and got a good price. Bed was comfortable, towels were new and unit was clean. Although there was a small refrigerator the double bedded room lacked a microwave. You had to go to the lounge area to use the public microwave. Avoid room 151. Too close to the office/ front area therefore VERY noisy. Too many people tend to carry on conversations outside of my door instead of in their rooms. I had to call the front desk in order to get some quiet. I should have asked for another room but didn't feel like packing up and moving to another room after a long drive. Great location.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear ABTaylor, Thank you for commenting on our hotel. We appreciate your honest critique. We are currently checking our Wi-Fi systems. They have been extremely reliable. Their coverage paths include all of our public area. We are not sure why this failed during your stay. Our local provider may have been experiencing problems. We are also sorry that the accommodations did not meet your expectations. Our goal is to have every guest leave as an advocate for our hotel. From your comments, it appears we fell short. Please call our Front Desk Manager, Bud Halibej, directly at 1-800-234-0267 to book your next reservation. I'm sure he will be happy to assist you in acquiring a more desirable room location. Again, thank you for this useful feedback! It was a pleasure having you as our guest. We hope to see you again next time you are in the Lake George region. Sincerely, Sam Luciano General Manager

"Always guaranteed to be happy"

5
23/05/2016

We have stayed at this hotel numerous times. Our son plays hockey, so we have been to many. This hotel always has the friendliest staff and best value for your buck. It is also not overly done and ritzy, but homey and comfortable so you get the comfort of home without the stress. Never have had 1 issue.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Patrick B, Thank you for advising other Trip Advisor patrons of your stay with us. In regards to your compliments in regards to “Always guaranteed to be happy, we appreciate your kind words. I will pass your comments on to our Front Office Manager, Bud Halibej, and his staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. We look forward to hosting you again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Best Western"

3
23/05/2016

For the most part the hotel is clean just outdated. The staff was very courteous. They are understaffed. There was only one older person who had to clean the entire floor by herself. We went out at 9:30 am and came back and our room was still not cleaned at 1:00. At this point we felt sorrow for the lady and just asked for clean towels. Also, there is no elevator and it is not wheelchair accessible.

"Motel ok but service excellent!"

4
16/05/2016

Motel is old but clean. Staff is very friendly and helpful especially the breakfast crew! Very nice people who go the extra mile! Breakfast was good. Pool was ok. Walls between rooms pretty thin but I am recommending because of the great staff!

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Kim C, Thank you for sharing your experiences at our hotel with other Trip Advisor travelers. We appreciate your kind words and comments. We are making some major improvements in the next two years. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. I will be especially happy to pass your comments on to Bud and his staff. We look forward to hosting you again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Great Service! Clean & Comfortable place to stay"

5
13/05/2016

About 45 minutes from Albany, NY's airport, this hotel will arrange for a shuttle bus to come pick you up and drop you back off (just contact them more tha two weeks prior to your arrival). The rooms are comfortable, everything is very clean. Can take a bath or a shower. Iron, ironing board, hair dryer, safe, extra pillows in the room. But the nicest thing about this hotel is the staff.. they are as friendly as you could ask for, and genuinely want to make sure you are comfortable and you do enjoy your stay. Break is simple but pretty good, make your own waffles!

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Nicholas G, Thank you for your kind comments regarding your stay at our hotel. Your comments are a true indication of how our staff strives every day to make our guests' experience a positive, memorable one. It is always great to hear from one of our guests that we continue to meet that goal. It was a pleasure having you as our guest. We look forward to seeing you again. Again, thank you for the praise! Sincerely, Sam Luciano General Manager

"Excellent"

5
02/05/2016

Our stay was only one night but it was truly and very enjoyable stay. The rooms and lobby were very clean and tastefully decorated. the indoor pool was a big hit with my granddaughters and the complimentary breakfast was great. The indoor pool and the breakfast were the main reasons I choose this hotel.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Laraine H, Thank you for sharing your kind remarks and review, regarding your stay at our hotel. Your comments are a true indication of how our staff strives every day to make our guests' experience a positive, memorable one. It is always great to hear that we continue to meet that goal. It was a pleasure having you as our guest. Please join us again. The summer and fall are spectacular times to visit our hotel. The mountains are covered with green in the summer, and can you imagine the view of the fall foliage overlooking Lake George. We look forward to hopefully hosting you again in the future. Again, thank you for the praise! Sincerely, Sam Luciano General Manager

"Outskirts but ok"

3
26/04/2016

Ok so it's a small town and were on the fringe of it here with this hotel. We didn't attempt to walk in to town we took the car. The hotel itself is cheap and chearful. Has a bathtub of a pool at reception. Kinda awkward looking. Oh it seemed to be run by Christians if that might be an issue to anyone. But apart from that we had a comfortable stay in a beautiful town.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear gear259, Thank you for advising other Tripadvisor patrons of your stay with us. In regards to your comments, we are glad you are considering returning to our hotel. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Birthday getaway "

5
25/04/2016

The place was very clean and comfortable. The rooms are very affordable and spacious. The staff was very friendly and helpful. There are a lot of outlets for shopping and places to eat nearby. The hotel also provides a pool and hot tub that was very relaxing. I would definitely go back.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Howard M, Thank you for sharing your experience with other Trip Advisor patrons. In regards to your comments, we appreciate your kind words. We do have a convenient location. I will pass your comments on to our Front Office Manager, Bud Halibej and our staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. Should you visit the Lake George area again we would be delighted to host you and your family. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"First visit to the area "

5
15/04/2016

Great experience overall . Friendly staff, clean rooms, and great breakfast. Especially was happy when I checked in and stated was with my young daughters and was placed in a room near the front which made me feel even more safe and at ease. Highly recommend.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Natasha L, Thank you for advising other Tripadvisor patrons of your stay with us. In regards to your comments, I am glad you enjoyed your stay. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"nice place"

3
21/03/2016

friendly staff and only a mile from everything we walked into the village of lake George. It was less than a mile . Great places to eat,drink and great views of the lake and the mountains. The pool and hot tub were very clean. i'll be spending some time there this summer

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Kevin F, Thank you for advising other Trip Advisor patrons of your stay with us. In regards to your comments on “nice place”, I would like to thank you for your kind words. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Such a beautiful view!!!!"

5
17/03/2016

We went there on winter with our two kids. Host was amazing. Had complementary breakfast which was an pleasant experience. The view from the hotel was breath taking. Price was reasonable. Would love to go there again and again. Lake was only minutes away from the hotel. Arcade nearby which was real fun for the kids.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Mera8212, Thank you! It was our pleasure to host you and your family. Sincerely, Sam Luciano General Manager

"Great stay - pleasantly surprised"

4
15/03/2016

We stayed there about a week ago for two nights.we really enjoyed our stay. Service was great at front desk and our room was lovely -clean spacious , the staff very friendly and the hot breakfast was very good

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Siebri, Thank you for advising other Trip Advisor patrons of your stay with us. In regards to your comments on “Great stay-pleasantly surprised”. I would like to thank you for your kind words and compliments. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Quaint town fun for all"

4
10/03/2016

Enjoyed our stay, easy check in, near the water, walk to attractions, or restaurants. Book early as rooms fill up fast. Weather was really enjoyable during summer since we are from Texas. Friendly hotel staff. Recommend to families or adults.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear D3522, Thank you for sharing your thoughts with other Tripadvisor patron. We appreciate your input. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Expedia Rating Should Be Better"

5
07/03/2016

We stayed there about a week ago for a night. The room was lovely - the staff very friendly and the hot breakfast was very good - enough food to eat. If you go to Lake George, New York consider staying there.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear 540teresa, Thank you sharing your stay at our Best Western with other Trip advisor patrons. Your comment, “Expedia Rating Should Be Better”, is greatly appreciated. Our staff works hard to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Great weekend!"

5
06/03/2016

Clean hotel, very friendly staff. Bud at the front desk was very attentive. Check in was easy. We got recommendations for local restaurants and they didn't disappoint. The room was comfortable and quiet. Loved the pool and hot tub. Breakfast was a variety of hot and cold foods. I plan to stay there again.

"Awesome place to stay!"

5
05/03/2016

We found a great rate on Hotels.com. We were delighted with the room, very clean, nicely decorated. Coffee maker, refrigerator and safe all in the room. The front desk staff was very friendly and helpful. Great location, close to outlets, amusement parks and many great restaurants.

"Great customer service! "

5
28/02/2016

My husband and I stayed here for the weekend, and were very happy with the customer service. The manager, the receptionist, and all the other staff we met were very helpful and friendly. Carole the receptionist gave us a free upgrade to a suite which was great. Would stay here and again and recommend it to others.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear 1_Plumeria, Thank you sharing your stay at our Best Western with other Trip advisor patrons. Your comments “Great Customer Service, are greatly appreciated. Our staff works hard to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Great Service All Around"

4
26/02/2016

We stayed at this hotel. The location was perfect. The staff was great especially those who served in the breakfast room. They were calm when the room was crowded and chaotic. Our room was very clean. The only thing I would have liked was real eggs. Besides that we would stay there again.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear idhamilton, Thank you for sharing your experience at our hotel with other Trip Advisor patrons. Our staff strives daily to deliver a product that exceeds our guests' expectations. In regards to the continental breakfast; following are the description of our egg product, as described by our distributor, US Foods. (FULLY COOKED WHOLE EGGS, WITH MODIFIED MILK INGREDIENTS, AND SOYBEAN OIL). We do not have the facilities to cook eggs to order. We hope you'll consider staying with us again, the next time you visit the Lake George area. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Weekend Getaway"

4
21/02/2016

The Room was clean. The staff was friendly. The only thing was the Breakfast that the offer for free. We wouldn't quite sure what the scrambled eggs were made from or the sausage. I would recommend going out and spending the money for breakfast. That would be my only complaint.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Kim C, Thank you for sharing your experience at our hotel with other Trip Advisor patrons. Our staff strives daily to deliver a product that exceeds our guests' expectations. In regards to the continental breakfast; following are the descriptions of the two breakfast products you questioned, as described by our distributor, US Foods. (FULLY COOKED WHOLE EGGS, WITH MODIFIED MILK INGREDIENTS, AND SOYBEAN OIL), and (SAUSAGE, PORK LINKS WITH COLLAGEN CASING AND SEASONING). We hope you'll consider staying with us again, the next time you visit the Lake George area. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely,

"Great hotel, perfect location"

4
19/02/2016

We wanted a quick get away, looking for something easy to get to, clean and near some fun sights. This answered all the things on our list. Right off the highway, but not so close that the noise was an issue, the rooms were very clean and well maintained and it was set between the village of Lake George and the malls of Glens Falls. Best of all, we had booked a deluxe room which was nice enough but we asked if any of the suites were available. We were upgraded to a room suite, with 2 bathrooms and not charged any extra! And I can;t forget the breakfast included, eggs, sausage and make your own Belgian waffles, delicious coffee and a selection of juices, cereals and pastries.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear sharidbw, Thank you for sharing your great experience at our hotel with other Trip Advisor travelers. In regards to your comments, “Great hotel, perfect location”, we appreciate your kind words. I will pass your comments on to our Front Office Manager, Bud Halibej and his staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. We hope to host you again should you visit the Lake George. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Comfortable, clean, with a pool"

4
17/02/2016

Our family decided to go skiing to Gore Mountain and stayed at the Best Western. The location was great. Just a hop away from I-87. The room was sufficiently large to accommodate our family of 4 on 2 double beds. The bathroom was small. The staff was very friendly and helpful. They provided recommendations for restaurants in the area and directions. The breakfast was included and had plenty of choices. And after a day of skiing it was nice to jump into the hot tub while the kids played in the adjacent pool. Great value for your money.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Florencia R, Thank you for advising other Trip Advisor patrons of your stay with us. In regards to your comments on “Comfortable, clean, with a pool”, I would like to thank you for your kind words. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Best Western, Lake George is the BEST"

5
13/02/2016

This is easily the nicest Best Western we have ever stayed in. It was clean, fresh & new looking. The staff were very friendly and helpful. The pool and hot tub were super nice. And our room was clean and comfortable. Will definitely stay here again.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Bill N, Thank you sharing your stay at our Best Western with other Trip advisor patrons. Your comments “Best Western, Lake George is the Best”, are greatly appreciated. Our staff works hard to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Family Get Together"

5
09/02/2016

From Nana to the infant twins we all had a good time. There was nothing we needed. Everything we could ask for was already there. Spacious exceptionally clean rooms. Amazing amenities. TVs in all the rooms. The suites felt like home.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Jerseyev, Thanks for sharing your great experience with other Trip Advisor Travelers. We appreciate your kind words. I will pass your praise on to our Front Office Manager, Bud Halibej and his staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. We look forward to hosting you again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Great Hotel, Great Staff, Very Accommodating"

5
09/02/2016

My stay was originally for 1/23->1/24 to explore the Lake George area. Unfortunately, there was a snow storm on the East Coast which messed up my plans to drive there, however I called the hotel and they were willing, free of charge, to move my reservation to the next week, 1/30->1/31. When I got there, I didn't want to take up a double that I booked through GroupOn and asked, if possible, to move to a single. They did this free of charge as well. I needed a bottle opener, they had it. Honestly the experience I had at this Best Western was absolutely spectacular. Room was nice as well, only minor complaint was that to turn off the air completely, I had to jimmy the switch between on and off. No big deal, overall I wish all the hotels I've stayed at took a page from their book. It was also inexpensive, big plus for a college student. Pretty close to Lake George and the Moreau State Park was about 20 minutes away for a great hike.

"Manager"

4
09/02/2016

The manager Bud, went above and beyond his role to ensure that we had everything we needed. His presence made a difference in the appearance of the staff and hotel. While in the area, we were looking for houses to rent. Bud found several in the area through the local paper and we found something through his suggestions.

"Great stay for great price"

5
31/01/2016

We had purchased a Groupon for the Best Western of lake George in need of a night away. We picked the right place it was very clean from the moment we walked it the front lobby and were welcomed by Bud he was very polite and easy to talk too. Rooms are spacious and very clean, pool area was very well kept the pool was heated nicely and hot tub was actually hot. The breakfast was good, a little more than you standard continental breakfast and the woman in charge of the breakfast area was very pleasant. Overall very nice stay, clean, friendly and informative staff. Thanks for a great stay

"Great place to stay"

5
26/01/2016

The hotel was clean, well-maintained and the staff was very friendly and extremely helpful for all our needs. I left my personal pillow behind and Bud, a manager, called me to tell me that and offered to mail it to my home. All staff was friendly and extremely helpful.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear GFalcon, Thank you for sharing your experience at our Best Western Hotel with other Trip Advisor patrons. In regards to, “Close to everything”, we appreciate your kind comments. Thank you also for mentioning our convenient location, terrific staff. In regards to the size of the bathroom, please contact Bud Halibej, the Manager before you book your next stay and perhaps he can assist with booking a more appropriate room. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are appreciated. We look forward to hosting you again! Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Stayed here during the Americade Motorcycle Rally"

4
23/01/2016

We stayed with in laws at this hotel and enjoyed having a room during the rally. Rooms in Lake George, at that time, are hard to find. The hotel was clean and comfortable and we appreciated having the shuttle stop there.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear John M, Thank you for sharing your experience with other Trip Advisor patrons. We appreciate your kind comments. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are appreciated. We look forward to hosting you again! Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Close to everything"

4
18/01/2016

We enjoyed the easy access to this hotel (right off I-87) and its proximity to Lake George and Glens Falls. The hotel was clean, the staff was terrific, and our only demerit goes to the size of the bathroom which was very small. This could be a problem if you are "plus-sized". We did know some people in our group who booked larger rooms with more amenities. Other than that, it was clean. comfortable and we'd be happy to stay there again.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear GFalcon, Thank you for sharing your evaluation of our hotel with other Trip Advisor travelers. In regards to your review, “Close to everything”, we appreciate your kind words. I will pass your comments on to our Front Office Manager, Bud Halibej and his staff. Please call Bud directly before booking your next trip and I am sure he can assist with your accommodations in regards to the limitations on the bathroom you mentioned. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. We hope to host you again should you visit the Lake George. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Great owners, great hotel."

5
17/01/2016

Couldn't ask for a better hotel. The location is directly in between the amusement park and lake George. Brothers who own the joint are very kind and nice to talk to. Breakfast was yummy. Wifi worked great. All around 5 stars.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Ethan S, Thank you for sharing your experience at our Best Western with other Trip Advisor traveler's. I'm assuming by your comments you will return to our hotel. Your comments are a true indication of how our staff strives every day to make our guests' experience a positive, memorable one. It is always great to hear that we continue to meet that goal. It was a pleasure having you as our guest. We look forward to seeing you again. Again, thank you for the praise! Sincerely, Sam Luciano General Manager

"Amazing"

5
17/01/2016

Had an excellent experience due to being upgraded to their Suite because of room availability. The Suite was amazing with fireplace, small kitchen, and lots of space. Staff was very nice and helpful. Clean rooms and comfortable stay.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear MAA28, Thanks for sharing your comments with other Trip Advisor Travelers. We appreciate your kind words. I will pass your praise on to Bud Halibej and the staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated. We look forward to hosting you again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"frequent flyer"

5
05/01/2016

My family and I have stay at this hotel about 12 times during the winter. We ski at gore mountain. Its about 30-40 min to the mountain. The manager Bud always goes above and beyond his job to make our stay comfortable. One morning he was scraping the snow off all the cars. The rooms are clean, the breakfasts are always good, and the beds are comfortable . I have chronic shoulder and back problems so I need a comfortable bed.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Oppsss, Thank you for sharing your positive experience with us on Trip Advisor. In regards to your comments ,“frequent flyer”, we appreciate your kind words. I will certainly pass your comments on to our Front Office Manager, Bud Halibej and our staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. We look forward to hosting you again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Christmas Holiday"

5
02/01/2016

My daughter came from Maine and I flew in from Key West to stay for our Christmas Holiday in Lake George NY. We choose the Best Western and stayed in their suite. There was two bedrooms, kitchenette, fire place and small living space. The suite was beautiful, clean and very comfortable. Our stay was positive in every way. No complaints. I hope to stay here again the next time I'm in Lake George.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Raeanne J, Thank you for sharing your great experience at our hotel with other Trip Advisor travelers. In regards to your comments, “Christmas Holiday”, we appreciate your kind words. I will pass your comments on to our Front Office Manager, Bud Halibej and his staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. We hope to host you again should you visit the Lake George. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Comfortable Stay"

5
01/01/2016

I was not very sure about the place when i booked, but was only option. To my surprise the place was good and clean. Hotel Staff was really helpful. They helped us to know good places to visit and even plan in a good way. The place is near to most attractions

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear ANBAN79, Thank you for sharing your experience with other Trip Advisor patrons. In regards to, “Comfortable Stay”, we appreciate your kind comments. Thank you also for mentioning our convenient location and hospitable staff Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are appreciated. We look forward to hosting you again! Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Very Pleasant"

5
29/12/2015

This is not the first stay at this hotel. I return due to the friendliness and cleanliness of the hotel and its staff. From check-in to check-out everyone was very helpful and friendly. The room was very clean which is a huge plus especially the bathroom!! Close to the heart of Lake George. Definitely would recommend to anyone looking for good value and quality. Continental breakfast was good as well.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Dawn D, Thank you for sharing your experience with other Trip Advisor patrons. In regards to ,“Very Pleasant ”, we appreciate your comments. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are appreciated. We look forward to hosting you again! Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"K9 Search & Rescue Team feels the love!"

5
20/12/2015

A hunter has been missing in the lower Adirondaks. We're deployed to the search, Eagle Valley Search Dogs need a place to stay on short notice. The manager Bud took us under his wing. He made us feel more then welcome. He had breakfast for us earlier then usual. His team printed a few maps for us so we were ready to go in the morning. They took care of us as if we were family! Great hospitality. The rooms were clean, the beds comfortable, lots of pillows to choose from and a sweet woman who made us waffles in the morning. Thanks. We know BW is not a pet friendly hotel so we so appreciate that in a time of need they were there for us.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear kpdance, Thanks for sharing your comments with other Trip Advisor Travelers.We appreciate your kind words. I will pass your praise on to Bud Halibej and the staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated. We look forward to hosting you again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Another delightful stay!"

5
28/11/2015

We have stayed several times at this hotel and it has always been a positive experience. Check in was pleasant, room was on ground floor, near an extrance making unloading a breeze. Breakfast, what a surprise, hostress was making and serving the waffles, and because of my issues walking even offered to bring them to my room. I declined, but it was nice knowing she cared enough to offer. Housekeeping. We told her 'just do the bathroom' did that mean, wipe everything down, new towels? No. I look in and she's scrubbing base of toilet and tub (i have to take this woman home!) definately was impressed. Let me also add, hostess who was also doubling as front desk clerk, spent a lot of time helping a family from Nutley, nj finding suitable things to do as a family besides shopping on Black Friday. She was knowlegable and printed out information and maps about the various options available. Indoor pool was clean and same with all public areas. The staff went out of their way, during our stay, to make us feel 'like part of the family'.

"Worst Western"

1
24/11/2015

I went on a vacation to Lake George with my family to see the horse race in Saratoga. We decided to stay in Lake George because of my brother and I's interest in Six Flags. So we booked to stay at Best Western of Lake George. All the pictures looked so lovely and then, we entered. At first the staff was rude. My brother is 7 years old and he was looking at the fruit. He picked up an apple and the lady at the desk yelled at him. I got really upset and told her that he was only a child and she needed to calm down. My mom stopped me and the lady gave us our key. We entered and it was dreadful! There was water damage all around the room, the sheets were wet with urine, the room was dark, and there was a giant ant hole behind the desk! An ant hole! I screamed and we called to be moved but they refused. Aggravated, we stayed. At two in the morning, I woke up. There were ants CRAWLING on me!!!!!!! I screamed, threw the covers off and slept on a chair. I was disgusted! I found a band-aid in the shower that morning and I was so done. This was the worst hotel experience ever! My suggestion, go to The Holiday Inn, it's a little way down and you'll have an amazing experience there. This was unbelievable!

"August stay was just OK"

3
21/11/2015

Stayed here on a very busy weekend in August. The hotel was clearly sold out and over burdened. I picked this place as it was easy to the highway but distance to town was a bummer. My bad. Parking was rough in town. Some of the things I find fault with really weren't the hotels fault. For example, the room next door with two double beds appeared to have upwards of 6-8 people (including children) in it. The noise level was thus high from that room. The breakfast room didn't have enough seating for the rush of people. The people who worked there tried to keep up but how can you with this amount of people? Check out was crazy with a lot of adults yelling at a lot of kids in the hall. The room was clean and comfortable. The staff was friendly. The breakfast might have been OK if the breakfast room hadn't been so noisy and jammed with kids, haggard adults etc. We checked in late in the day and did go to the indoor hot tub but they were out of towels..so we had to bring our own. I think if I didn't stay here in the absolute height of summer and pay a lot of $$ for this place, my experience would be positive. Conclusion...I think the families did look like they liked this place but for just 2 adults, in the height of summer, I would not recommend this place to a friend.

"Nice staff and Convenient"

5
18/11/2015

We get together each year here to do our Chrislmas shopping. We have stayed here for the past three years because of the very friendly and helpful staff and its convenience to the Lake George outlets and malls in Queensbury, The pool and jacuzzi are a nice treat after a long day of shopping.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear 547suzanneh, Thank you for sharing your evaluation of our hotel with other Trip Advisor travelers. In regards to your review, “Nice staff and Convenient”, we appreciate your kind words. I will pass your comments on to our Front Office Manager, Bud Halibej and his staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. We hope to host you again should you visit the Lake George. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"The hotel on the hill."

5
16/11/2015

We were in this hotel before,but they did a lot of improvements...a whole new breakfast-room,,everything looked like fresh-painted and our room was first class..The pool is small but we were alone that day to use it ...so it was fine.the whirl-pool is part of the pool and was pleasantly warm..The room was very nice with a fridge and a good heating system and a big T.V.Breakfast was very good :eggs, beacon and all kind of bread and goodies.We wiil be back.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Hans V, Thank you sharing your experience at our hotel with other Trip Advisor travelers. In regards to your comments. I am glad you enjoyed your recent stay. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated. I will pass your comments along to Bud and his staff. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Just passing through but good enough that we stayed again on our way back through town a week later"

5
28/10/2015

This is a really nice property in a resort community. Very convenient to the expressway right off the exit and no problem to locate. The location is just a mile or so from center of village of Lake George and main public beach and shops. The motel itself is very clean and well kept. The staff if very friendly and breakfast (free) was what I would expect to pay $12-$15 in local restaurants. Rooms a very large and comfortable and beds are top of the line. We liked the place so much we decided to make short detour in order to stay there again on our way home. Prices were very modest compared to other accommodations in the village itself.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear 1963JohnC1963, Thanks for sharing your great experience with other Trip Advisor Travelers. We appreciate your kind words. I will pass your praise on to our Front Office Manager, Bud Halibej and his staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. We look forward to hosting you again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Slept great"

4
22/10/2015

Two things that are really important to me when traveling are (1) the cleanliness of the room/bathroom and (2) how well I am able to sleep. As you can see from my id, sleep can be an issue. Typically first night anywhere is marginal. The room we were given was at the end of the hall. The beds were REALLY comfortable. The sheets and towels were soft. We were able to control the temp in the room so, for this one-night stay, I woke very well-rested. I liked the continental breakfast. Many hotels are phasing out their Belgium waffle makers; this Best Western still has one, and I loved my waffle. Also scrambled eggs, sausage, etc. There were really great oranges in the lobby (coffee, tea and hot chocolate) all day. We were visiting for a wedding and didn't bring swim suits, but the pool seemed popular with other guests. Would definitely stay again. My only complaint was that the diverter didn't work on the shower, so I was unable to take a bath ... yup the tub was clean enough that I would have taken a tub! The people at the front desk and the housekeeper with whom I spoke were really nice.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Maine_Light_slee.. Maine, Thank you for advising other Trip Advisor patrons of your stay with us. In regards to your comments “Slept great”. I would like to thank you for your kind words and compliments. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"good stay"

5
20/10/2015

excellent service and stay. sgood breakfast. rooms clean. quite. great place to stay would stay here again and would reccommed to others. nothjing else to say. enjoyed every aspect of saty. ihave not complaints. except for making this 200 words!

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Diane L M, Thank you for sharing your great experience at our hotel with other Trip Advisor travelers. In regards to your comments ,“good stay ”, we appreciate your kind words. I will pass your comments on to our Front Office Manager, Bud Halibej and his staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. We hope to host you again should you visit the Lake George. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Clean room and decent price."

3
19/10/2015

Staff was accommodating. Excellent breakfast at no charge. Was allowed to get into room 2 hours before check in time . Easy access to highway. Spacious rooms and courteous staff. Indoor and outdoor pool.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear B4297MHdonnah, Thank you for advising other Tripadvisor patrons of your stay with us. In regards to your comments on “Clean room and decent price”, I am glad you enjoyed the breakfast. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Very Accomodating"

5
19/10/2015

Our program took several of our adult with Intellectual Disabilities to Lake George. The hotel was very accomodating. It was nice seeing the same cleaners every day and people at breakfast. In addition, the hotel had the warm and comfortable feeling that you do not get with high rise hotels. If we return to Lake George again in the future, we wil definitely utilize their services.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Marlene P, Thank you for sharing your stay at our hotel with other Trip Advisor traveler, and thank you for your kind comments. I am glad you enjoyed your visit with us. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are appreciated. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Overall Experience"

4
14/10/2015

This is a very clean, comfortable hotel having a good location just off the Interstate highway. It would have been nice if this hotel has fitness room for fitness buffs. The staff is very friendly, helpful and breakfast was quite good.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear 356vijayas, Thank you sharing your stay with other Trip Advisor Travelers. In regards to your comments on “Overall Experience”, I am glad you enjoyed the accommodations. Your positive feedback is very much appreciated. We are hoping to install a fitness center sometime in the future. I will bring your comments to the attention of our Front Office Manager, Bud Halibej and his staff at our next meeting. We look forward to hosting you again. Thanks again you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Great place at lake george"

5
13/10/2015

The hotel was clean and the beds comfortable. The staff was great, helpful, friendly and accomodating. The breakfast that was included could have been a better quality and variety but having the indoor pool was really nice. We were a group of 6 and the hotel gave us rooms convenient for "visiting" and hanging out. The hotel was convenient to the village itself as well as the outlets.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Georgia M, Thank you sharing your stay at our Best Western with other Trip advisor patrons. Our staff works hard to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"foliage trip"

5
13/10/2015

our stay was great, the staff was friendly and courteous, room was spacious and clean. they provided a great breakfast with waffles, eggs, sausages, cereal and more. We will definitely stay here again.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Richard C, Thank you for sharing your stay at our hotel with other Trip Advisor traveler, and thank you for your kind comments. I am glad you enjoyed your visit with us. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are appreciated. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Exceeding Expectations "

5
11/10/2015

We were pleasantly surprised by the accommodations here. It was clean and comfortable! It was in a great location -- right by the highway and minutes from the cute little town of Lake George. The staff were so friendly and helpful! We were very impressed by everything this hotel had to offer and would definitely stay there again!!

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear lanejd, Thank you sharing your stay with other Trip Advisor Travelers. In regards to your comments on “Exceeding Expectations”, I am glad you enjoyed the accommodations. Your positive feedback is very much appreciated. I will bring your comments to the attention of our Front Office Manager, Bud Halibej and his staff at our next meeting. We look forward to hosting you again. Thanks again you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Comfortable Stay!"

4
10/10/2015

The Best Western of Lake George cares about it's guests. The Staff provides friendly and constant attention, the room is clean and comfortable and the breakfast buffet can't be beat. The facility and grounds are well maintained. Visit The Best Western of Lake George if you want a truly comfortable and relaxing stay!

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Vitadoc, Thank you for passing along your comments to other Trip Advisor travelers. I am pleased you enjoyed our accommodations. Glad you enjoyed the breakfast. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are not only noticed, but appreciated. We look forward to hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"VERY ACCOMMODATING!"

3
07/10/2015

My sister & I stayed here on a recent fall weekend. I have some special needs and the staff was very considerate. Upon checking in, they moved our room so that it was close to the lobby and provided a special parking space close to the entrance door. The night staff was very friendly as well, asking if we are enjoying the area & offering info on the area and explaining the available parking at a hotel downtown that I believe they have a relationship with regarding additional services. My only complaint would be like many others....the breakfast room is too small and they are too strict about the cut-off time. A large group of special needs gentlemen were in the breakfast room for quite some time. We waited until they left so that there was room to sit & the young girl taking care of the food firmly said that it was too late to make anything...no toast, no waffles, etc...she offered us just the items left in the chafing dishes. I think that if they can't make the room any larger...they should extend the time especially on Sundays when people tend to breakfast a little later.

"JUST LIKE HOME"

5
06/10/2015

Simply feels like home,have been going there for years and desk staff recognises me,pleasure to see them again and they also look happy to see me...... room is clean,big breakfest and very good,place is quiet away from traffic....

"Decent Stay Here"

3
29/09/2015

Visited the Lake George region this past weekend and had a decent stay at this hotel which I booked at a discounted rate through Groupon. The general manager, Bud , was very accommodating over the phone when I called to work out an issue with the reservation and to ask about early check-in and to ask for a room on the second floor. He made the room available to us as soon as we arrived about 2 hrs prior to check- in time. We were also given an additional hour for check out , when we called the front desk to say we needed an additional 10 minutes. The included breakfast is nice , you can make your own waffles , and they do serve eggs and sausage. They have coffee, and cereal , danishes , toast etc. I only went to the breakfast once, and the staff there was helpful. The indoor pool is very small and it does smell a lot like chlorine in and outside of the pool room , it seems like they have the heat going to keep that pool room heated. I didn't have a chance to go inside the pool. The rooms were clean and no complaint there , housekeeping was standard. One thing they can improve is the comfort of the beds and the size of the beds in the double rooms. The beds were smaller than expected . Truthfully , it did not list anywhere the size of the beds in the double bed room ... so I guess it was partly my fault for assuming they would be double Queen beds , but they were definitely full size and not Queen. Also, they were pretty firm almost to the point of being hard. If the beds were softer it would make for better sleep quality . Overall , that's one area I recommend for improvement . The location was fine , it wasn't in the downtown main area of Lake George but it was super easy to get to and within a very short driving distance to everywhere we planned to go so that was good . I think for the discounted price it was a good stay overall, had the prices been higher then I would have possibly stayed elsewhere , but I would stay again at a similar price and especially if the beds get upgraded .

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Mynerv18, Thank you for advising other Trip Advisor patrons of your stay with us. In regards to your comments on “Decent Stay Here”, we appreciate your input. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. As per prices, are you a Best Rewards Member or did anyone discuss other discounted rates. There are numerous possibilities. We would be delighted to host you again. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"Great customer service"

3
26/09/2015

Had a problem with the room. Room had an odor. Customer service was terrific. They tried to solve the problem. All the employees we came in contact were friendly and always smiling. Room was clean. Updating is needed.

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear Sue D, Thank you for sharing your evaluation of our hotel with other Trip Advisor travelers. In regards to your review, “Great customer service”, we appreciate your kind words. I will pass your comments on to our Front Office Manager, Bud Halibej and his staff. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. We hope to host you again should you visit the Lake George. Again, thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager

"They turned an error into a success!"

4
15/09/2015

We were there for just one night and were looking for a good value hotel in Lake George. So, the standard room for our family of four was perfect. There is an outside pool and breakfast is included! Genius! BUt, they mixed up reservations and had given our room to someone else... The last standard room! So, we ended up in a two-story suite. That's what I call good service and a fortunate mistake! Only thing, walls are pretty thin, so if noise is an object, I suggest ear plugs!

SamLuciano, General Manager at BEST WESTERN of Lake George, responded to this review
Dear dousev, Thank you for sharing your opinion with other Trip Advisor patrons. Our staff strives daily to deliver a product that exceeds our guests' expectations. It is always nice to hear that their efforts are appreciated. I am glad they were able to upgrade you to compensate for the mistake in your reservation. I would like to make you aware that you can also use the facilities at our sister hotel, the Fort William Henry. The in-door pool area is much larger and you need only show your Best Western key card to the Front Desk staff We hope to have the opportunity on hosting you again. Thank you for this feedback! It was our pleasure to serve you. Sincerely, Sam Luciano General Manager