Room 1
Room 2
Room 3
Promotion code

Best Western Plus Hotel Lake City, Lake City

350 SW Florida Gateway Drive, 32024-3855, Lake City, United States - See on a map
Best Western Plus Lake City - Begin your stay in Lake City at the Best Western Plus and enjoy an unforgettable visit! The Best Western Plus Lake City is ideally located in the center of Lake City. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The beautifully modern Best Western Plus is situated halfway between Tallahassee and Jacksonville. The Best Western Plus Lake City located in Florida is an excellent home base for exploring North Central Florida. Just off I-75, our hotel puts you 20 minutes from the magnificent swamps of Osceola National Forest and the world renowned natural springs of Florida such as Ichetucknee Springs and Ginnie Springs. When your kids are ready to recharge, head to our indoor pool. Families appreciate having all the comforts of home at our hotel, from free Wi-Fi and a fitness center to complimentary cookies and outdoor grilling area. Additional amenities and services include a free full hot breakfast with make your own Belgian waffles, yogurts, eggs, a hot meat item, cereals, pastries and much more! All of the area restaurants and shopping are located within 1. 5 miles of this hotel, Texas Roadhouse®, Olive Garden®, Red Lobster®, Longhorn Steakhouse®, Chick-fil-A®, Burger King®, Sonny's BBQ and some local haunts like Sal's Italian Deli just to name a few! The Best Western Plus Lake City lends centralized access to major highways I-75 and I-10. Located only 35 minutes north of Gainesville, home to the University of Florida and 1 hour and 15 minutes east of Tallahassee, home to Florida State University.

Best Western Plus

Hotel Lake City

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2020
 
Travelers_Choice 2020
 
based on 744 guest reviews
NOTE ISSUED
Excellent
452
Very Good
185
Average
63
Poor
23
Terrible
21
REFER TO NOTICE
Business Business
80
Couples Couples
199
Family Family
332
Friends getaway Friends getaway
38
Solo travel Solo travel
32
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great hotel and room"

5
Devin W, Macomb, Michigan 11/04/2021

We stayed here on way home from Orlando. When we got into the hotel, we were greeted nicely by the workers in the front desk. We stayed at room 112 close to the front desk and vending. Room 112 was nice. The beds were amazing, but kinda-ish not enough sheets. The bathrooms were nice. The A/C was quiet (which I liked). It blocked the I-75 traffic noise. The TV was great, they had DirecTV. The remote was a little slow, but it worked well. Breakfast was good. They had my froot loops and orange juice. The vending machine was great. I ended up getting a Wild Cherry Coke for the ride home. I will stay at this hotel again.

Patti Weiffenbach, General Manager at Best Western Plus Lake City, responded to this review
Thank you for posting. We are happy to hear your stay was great! We can't wait to see you again.

"Best best Western I have stayed with in Florida"

5
User 19/02/2021

This is the cleanest and loveliest Best Western I've stayed with in its bracket. I travel often and frequently stay at Best Western properties. I have nothing bad to say about the property or staff. All good!

Patti Weiffenbach, General Manager at Best Western Plus Lake City, responded to this review
Thank you for a beautiful response about our hotel. We hope you come back and stay with us again on your next travels.

"Beyond Expectations"

5
Jeffrey T, Benson, United States 08/02/2021

This property exceeded my expectations. Having traveled and stayed in a variety of states and variety of hotel chains during the current COVID-19 scare, I have experienced the many different ways that the hotel industry has responded to that challenge. While mostly common and assumed, cleanliness from one hotel to another is pretty standard and well done. What sets one property apart from the others is the way it handles breakfast. Now, I know that these places are not restaurants, and their main responsibility is to provide comfortable lodging, but the added perk of having a nice breakfast, especially during these trying times, is what differentiates the value of one over the other. Some properties, while advertising having a breakfast...even a limited breakfast... have responded to the COVID-19 restrictions with the unimaginative offering of a grab-and-go bottle of water and pre-packaged pastry. But not here !! This property offers a breakfast served to order with a variety of hot and cold selections, proving that a nice breakfast can still be provided during these unsettled times; all it takes is some imagination and desire to provide customer service. ( At a time when restaurants are open for business, it is a bit lame for a hotel to fall back on COVID-19 as an excuse for not providing a satisfactory breakfast. But that's just my opinion.) Suffice it to say that this property excels in customer service. The staff is outstanding, the rooms spotless, the towels fluffy, the beds comfy. Thank you to all who contributed to our enjoyment of your property. This property is a great value for your travel dollar I will stay here whenever my travels require.......

Patti Weiffenbach, General Manager at Best Western Plus Lake City, responded to this review
Thank you for a wonderful review. We strive on guest satisfaction and try are best to keep everyone safe with this Covid-19 going on. We hope to see you again on your next travels this way.

"Don't eat breakfast!"

4
georgebV8653ZB, NC 02/02/2021

Hotel is very nice, great location, nice rooms, comfortable beds. BUT, they had only 1 woman who was trying to cook breakfast, take your order and serve it and keep the coffee urns full. She wasn't the problem. Food was not bad for a chain, and she was pretty quick. But there was no one to clean and sanitize the tables between guests. I brought my own sanitizer, but I didn't see anyone else using it. Until they hire more staff, don't eat breakfast!

Patti Weiffenbach, General Manager at Best Western Plus Lake City, responded to this review
Thank you for your response. Our table should be wiped down after every guest and I will be addressing this with my breakfast host. Thank you for bringing this to my attention and I will see about your suggestion moving forward.

"Superb"

5
441miriamd, Kissimmee, Florida 31/01/2021

Property is clean and very convenient for business in the general vicinity. Front desk staff is extremely efficient, pleasant and helpful. The room was clean and very comfortable. I highly recommend this hotel for business or leisure travels.

Patti Weiffenbach, General Manager at Best Western Plus Lake City, responded to this review
Thank you for your wonderful rating! We're very happy to hear that we made your stay as welcoming and enjoyable as possible. We hope you come visit us again in the future!

"A Great Find!"

5
GARhondaK, Ridgeland, South Carolina 21/01/2021

Traveling on I-10 to South Carolina needing a place for one night. Looked at the reviews of this hotel and decided to give it a try. We were extremely pleased! Staff friendly and helpful, room immaculate and as a bonus an indoor pool to enjoy. Would not hesitate to stay here again!

Patti Weiffenbach, General Manager at Best Western Plus Lake City, responded to this review
Thank you for your wonderful rating! We're very happy to hear that we made your stay as welcoming and enjoyable as possible. We hope you come visit us again in the future!

"Best Western Lake City....Great Stop"

5
User 10/01/2021

Lake City is the-midpoint between my home and the a place I visit. I will always pick this Best Western. The room was spotless and the management was intent on making sure we are safe. I was surprised at the quality of the individually prepared breakfast. Some hotels make a minimal effort for breakfast, but this was good.

Patti Weiffenbach, General Manager at Best Western Plus Lake City, responded to this review
Thank you for your wonderful rating and comments. Our staff strives for excellence in ensuring a welcoming stay for all our guests! We are happy to hear that you enjoyed your stay and would love for you to visit us again soon. :)

"Super clean, comfortable, and friendly "

5
Donna E, Inverness, Florida 02/01/2021

My husband and I spent 3 days at this hotel over the New Year's weekend. A little leary of traveling with the whole Covid-19 pandemic, but as soon as we walked in you could tell this hotel was serious about cleanliness. It was spotless!. The staff was super friendly and helpful.

Patti Weiffenbach, General Manager at Best Western Plus Lake City, responded to this review
Thank you. Yes we are serious about cleanliness and making sure our guest feel safe while staying with us.

"Lake City Best Western"

5
Raymond G, Detroit, United States 02/01/2021

I'm a Best Western Rewards member so I have stayed at a number of BW hotels. We planned a trip from Michigan to southern Florida. I selected a BW in Knoxville and this one in Lake City. I was very satisfied with this facility and would stay again. Check in was fast and the staff friendly. The people in Florida have a different view of Covid but I did fell safe. The staff did their part to make us feel safe. The room was comfortable. The hotel was right off I-75 so easy off and back onto the highway.

Patti Weiffenbach, General Manager at Best Western Plus Lake City, responded to this review
Thank you and we do hope you come stay with us again.

"Ok..."

3
John B, Middlefield, Ohio 01/01/2021

Everything was good except for the non-civid compliant breakfast. The server wore her mask around her chin, had no gloves, and although she was trying, was not hygienic at all. It would have been much safer to let us grab our own and go, rather than have her handling the food, setting it down on uncovered couters, placing syrup packages on top of the waffles, and all sorts of other errors.

Patti Weiffenbach, General Manager at Best Western Plus Lake City, responded to this review
I am sorry this occurred and I assure you that I will investigate further into this matter and resolve any issues.

"Great value and location"

5
Sam S, Palm Beach Gardens, United States 29/12/2020

This hotel had a larger room to give our family plenty of space. It was also very clean and inviting starting with the lobby, then the room, then the indoor pool. The staff was very helpful and the location great.

Patti Weiffenbach, General Manager at Best Western Plus Lake City, responded to this review
Thank you for commenting on our hotel. Our goal is to give you that home away from home feeling.

"Good value"

5
K1600NNbrookew, Lakeland, Florida 30/11/2020

We stayed Thanksgiving weekend and visited with daughter and grandson. Hotel is nice clean and staff was very helpful. Rooms and linen was clean and all updated. Breakfast was well taking care of and good. Pool was clean and clear. Good value

Patti Weiffenbach, General Manager at Best Western Plus Lake City, responded to this review
Thank you and come see us again!!

"Excellent"

5
User 26/11/2020

I had an issue with wifi connection on one side of the hotel. But the staff moved my room to where i had better connection and made sure it worked before we moved which was so nice. I had no further issues after. I love how fair the prices are compared to other hotels. I definitely will be back!!

Patti Weiffenbach, General Manager at Best Western Plus Lake City, responded to this review
Thank you for responding and we hope to see you again on your next travels. I will check on the issue you had so it doesn't happen again.

"Worst hotel experience I've ever had."

1
User 24/11/2020

This was by far the worst hotel experience I have ever had in my entire life! I checked in at 6am due to working the overnight shift, asked for accommodations for a late checkout. Front desk representative made it sound like I was not even going to be able to check in, because she already entered me into the system as a "No-show"! Made me feel extremely unwelcome. I specifically made a note in my reservation about how I was going to require EV charging, but one of the employees decided to park their gasoline-powered vehicle in the EV charging spot before I arrived which caused an additional headache. The hotel employee responsible was not very accommodating or nice to me about creating this inconvenient situation, despite my specific instructions regarding my requirement for EV charging in my reservation notes. I was only going to be at this hotel for 6 hours due to the lack of willingness of the front desk staff to accommodate a later checkout. I put the "privacy please" sign on my door to prevent housekeeping from waking me up during this short time period. Well GUESS WHAT, housekeeping knocked on my door, waking me up after only 2 hours! The room was already made up before I entered, what was going to be the purpose of her entering the room if I was supposedly marked as a "no-show" anyway? There was no communication at all between the front desk check-in and housekeeping to prevent a sleep disruption. The personnel at this hotel clearly are suffering from a literacy problem, since the "privacy please" sign did not prevent the housekeeping staff from waking me up at 9:30am. Unfortunately I was not able to get back to sleep. I would have rather just spent the additional 2 hours it would have taken for me to drive straight home from work and sleep in my own bed without being disturbed. This was an absolutely ABYSMAL experience.

Patti Weiffenbach, General Manager at Best Western Plus Lake City, responded to this review
I am sorry for your experience you had here and I promise it was addressed. The EV charging area my employees are not allowed to park in that spot. I can assure you no employee parks in that area, We hope you will come back and see us so you can see and be rest assured it will not be that way again.

"Great Hotel!!!"

5
User 27/10/2020

Every employee we came in contact with was extremely friendly, polite and helpful to us. The hotel was beautiful, even outside. Landscaping and front sitting areas were exceptionally clean. Check in was simple, prompt, and courteous. The entire hotel was very clean, the room was spacious and clean and had plenty of towels!!! That was a plus for a family of four with two young kids, we can never have enough towels. The indoor pool was great. I expected it to be slightly warmer in the water and the echoing in the pool room gave me a headache. But that was probably just my kids screaming because they were having so much fun! Definitely will stay here again!!

Patti Weiffenbach, General Manager at Best Western Plus Lake City, responded to this review
Thank you for writing such a great review. We show a lot of pride in our hotel and want every guest experience to be like yours. We work very hard for our guest experience to be a great one every time.

"Great Stay!"

5
User 21/09/2020

When we saw the location of the hotel we figured we'd be pulling out earplugs due to the close proximity to the highway. We're we wrong!! One of the best nights sleep without the earplugs! The mattress was comfortable, the room and the hotel extremely clean and updated. After seventeen days of travel it was so nice to have a hot breakfast, served. The staff is great and overall this hotel deserves 10 stars! We're adding this hotel to the top of our list for our next round of travels!

Patti Weiffenbach, General Manager at Best Western Plus Lake City, responded to this review
Thank you and looking forward to seeing you again!!

"Deserves its' High Ranking"

5
Elton K, Riverview, Florida 16/09/2020

When I was looking for a place to stay in Lake City I reviewed all the options and found this Best Western. It was ranked high in customer surveys, plus was not as expensive as other properties. And they were right. The hotel looks brand new, but it is not. Regardless, it is nearly spotless inside and outside. Check-in was quick and safe. My room was immaculate. The front desk provided a list of near-by restaurants that gave a discount if you ate there and showed your key card (at the time of this review). This BW provided a hot breakfast buffet. For safety, an employee with mask and gloves does the actual serving. You can eat in the breakfast area or take it back to the room - your choice. All employees were masked and did social distancing. While next to the interstate, the room was very quiet. I will stay here again on my next trip to Lake City.

"stay for sleep"

5
User 11/08/2020

great stay had no problems would recommend to anyone felt comfortable nothing dirty great breakfast to take back to room and enjoy very good service and friendly workers there for all guest services. Great place to stay

"Exceptional place"

5
Mindyelaine43, Port Orange, Florida 01/08/2020

Stayed overnight to go to Itchatucknee springs. Hotel is new and it was so clean and beautifully decorated. Rooms have high ceilings and it felt larger with plenty of room for 4 people. Beds are comfortable and bedding was soft. Love the orange scented shampoo, conditioner and lotion. They had the breakfast set up with a server to serve you hot food following the covid protocols. The breakfast attendant was very professional and friendly. They also had grab and go bags. Very impressed with this Best Western!!

"Excellent property"

5
123susan456, Lake City, Florida 01/08/2020

I am a grounded international traveler and Met with a friend in Lake City for the weekend. I being older and of course concerned about the virus I called numerous times to make sure that the hotel was properly sanitized. I spoke with Elbert numerous times. Every time I called he was extremely warm friendly and helpful in every way. Upon arrival, check in was wonderful and great to see Elbert in person. The room was immaculate, hotel very modern due to remodeling. Bed and tv excellent. Ac that is actually controlled in the room.

"Comfortable"

4
ERIC353, St. Petersburg, Florida 24/07/2020

Spent one night here after making a reservation while driving about 30 minutes beforehand. No problem checking in and staff very friendly. Nice room on 2nd floor. Several restaurants close by. Room looked very clean and staff all wore masks. The Internet seemed to stop or drag at times and it took a while for the water to get hot, but overall, it was a nice comfortable stay.

"Very clean place"

5
robcoram39, Plant City, Florida 30/06/2020

My wife was concerned about staying at a hotel due to Covid19. But we were assured that they had taken all the necessary precautions. The room was very clean and the staff were extremely professional. We were in a hurry checking out, so we did not eat breakfast. However, we stayed at this same location in January and the breakfast was great. It has been recently remodeled and was a good place to stay at a good price. We have stayed here before and will definitely stay here again.

Jutta Lott, Sales at Best Western Plus Lake City, responded to this review
We are glad you enjoyed your stay and came back to visit us.

"Excellent stay."

5
fairwaysandgreen2016, Titusville, Florida 22/06/2020

We stopped in lake city on the way to Alabama. Clean, friendly. Tammy in the breakfast room was so kind, energetic, accommodating to everyone , fixing all of our breakfast due to the pandemic situation And with a big smile. Definitely will suggest this best western property to all travelers.

Patti W, General Manager at Best Western Plus Lake City, responded to this review
Thank you for staying with us and we hope to see you again on your next travels this way. I will be sure to let Tammy know about your response. Thank you again for taking the time to fill out our survey.

"Very nice hotel"

5
mhjfedex, Ellijay, Georgia 26/04/2020

Stayed one night to break a trip from SWFL to N GA because of impending storms. Hotel and staff met all our needs, impressive facility. We had two tornado warnings during the night and felt safe and secure.

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thank you for taking the time to share your experience with us. I am thrilled we were able to be your safe-haven. We will always be here for any guests needing an escape from the storm or just to rest their weary eyes. We wish you all the best in any travels you may have! Sincerely, Linda Beckman. General Manager, Best Western Plus Lake City. 386-754-59445

"Immaculately clean hotel and friendly staff"

5
rfleens77, Lake City, Florida 30/03/2020

My partner and I love this hotel. The staff are lovely and the rooms are spacious and clean. We are truck drivers so we usually get a room once a week and always stay here. We feel comfortable and always welcome.

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thank you for the kind words, Cleanliness is one of the most important things to look for when traveling now. We insure each of our rooms is sanitized correctly, it gives us peace of mind to be able to assure each guest that. I wish you all the best in any future travels. We cannot wait to welcome you back! Sincerely, Linda Beckman. General Manager, Best Western Plus Lake City. 386.754.5944

"Great Renovation"

4
Nelson T, Mandeville, Louisiana 07/03/2020

The general description on Tripadvisor still refers to this hotel as a Country Inn and Suites, however it was rebranded as a Best Western Plus in 2019 and the renovation is just excellent. Rooms and Lobby area have all been tastefully and beautifully redecorated. Everything looks clean and new. Beds are very comfortable. The breakfast buffet is complimentary with lots of options. Convenient location near the Interstate but not too noisy. We would definitely stay here again.

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thank you so much for the wonderful review. I am thrilled you noticed our renovation, I am sorry Tripadvisor still has us listed as our old brand. I have applied efforts to make sure that was fixed. We strive to deliver the best for our guests experiences. I wish you all the best in all your travels. Sincerely, Linda Beckman. General Manager. Best Western Plus Lake City. 386.754.5944

"Excellent facility"

5
User 07/03/2020

The room was super clean. It was very nice. The staff were all extremely friendly. The gym was small but nice. The pool was indoor and heated. The bathroom in the room was spacious. The shower head was adjustable and the massaging head was great! Just a FABULOUS place.

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thanks for taking the time to share your guest experience with us. I am thrilled you enjoyed the time you spent at our hotel. We strive to make each guest feel at home. By offering simple pleasures such as an adjustable shower head is the key. Cleanliness is our first priority, it makes all our guest feel comfortable just like being at home. It always helps to have the best in customer service as well. I appreciate your kind words in this wonderful review. I wish you all the best in any future travels you may have. Sincerely, Linda Beckman General Manager of the Best Western Plus Lake City. 386*754*5944

"plus means PLUS"

5
lambo320, Evansville, Indiana 23/02/2020

After a recent cruise the wife & I stayed at this place . this is the first plus we have used. the upgrade to the brand is immediately noticeable . the exterior the office the breakfast area are all upscale as well as the rooms. A pleasant stay we will use BW Plus again

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thank you for taking the time to share your guest experience with us. I am thrilled you enjoyed your stay with us. We strive to offer each guest the best stay possible. Ensuring each aspect of our hotel is nice, fresh and clean for every one who walks through our doors. I am glad you noticed where all of our efforts go. Thanks again for the kind words in your review, I wish you all the best in any future travels you have. Sincerely, Linda Beckman, General Manger, Best Western Plus Lake City, 386*754*5944

"Quiet Location at Interstate 10 and 75 Junction"

5
DaveS_FL_OH, Fort Myers, Florida 23/02/2020

I am a frequent road tripper and use Best Westerns all the time, but this was my first stay at this property. The staff was great across the board and the hotel location is a quiet corner of a major interstate freeway junction (I-10 and I-75). There are suites available at this BW Plus location and the rooms have all been upgraded to the current BW Plus standard. Very nice. The breakfast is the expected BW buffet with an array of cold and hot items including make-you-own waffles. I would highly recommend this hotel for road trippers of all ages.

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thank you for taking the time to share your guest experience with us. I am thrilled you enjoyed our hotel. We are located in the perfect location right off of I75 and only 8 miles south of I10. We are the perfect stop for a single night or more if you are looking to enjoy some of our natural springs. Each staff member takes pride in their hotel, this ensures each guest has the best stay possible. Thanks again for taking the time to share your experience, I wish you all the best in your road tripping. Sincerely, Linda Beckman, General Manager, Best Western plus Lake City, 386*754*5944

"We Will Be Coming Back!!L"

5
JohnH-Castleberry, Evergreen, Alabama 17/02/2020

Just traveling thru and decided to give this hotel a chance...it got good reviews....well....Kadisha checked us in with a beautiful smile and was super helpful with everything we needed...she provided a nice room upgrade and we enjoyed our very nice clean room. Even the remotes were cleaned and packaged...this hotel was exceptionally clean, great bed, nice breakfast...and great staff....hope to be back this way in two weeks after Paris.....

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thank you for taking the time to share your guest experience with us. We are thrilled you enjoyed the stay with us. Kadeja and all the staff here at our hotel is willing to go above and beyond the calling. Kadeja is a true asset to our hotel. Thank you for taking the time to acknowledge her for all she does. We can proudly ensure each guest will have a nice warm welcome, a clean room, and a delicious breakfast with each stay. Each staff member is proud to call our hotel their own, and they take pride in what they do. I wish you all the best in your travels. We cannot wait to welcome you back as our guest! Sincerely, Linda Beckman, General Manager, Best Western Plus Lake City, 386-754-5944.

"Great Hotel"

5
User 31/01/2020

I was very happy with my stay at this Best Western Plus. The front desk staff was polite and helpful. They had maps of the area with restaurants that offered discounts as well. The hotel is clean and quiet. It has a heated pool, fitness center, and laundry facilities. I would highly recommend to anyone that needs a place to stay, whether it's one night or several.

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thank you for taking the time to share your experience with us. I am thrilled you enjoyed the time spent at our hotel. We are located in the perfect location, right off of I 75 with several restaurants around us, along with an ample amount of shopping as well. Each staff member strives to give our valued guests the best experience possible. Offering wonderful customer service along with clean and comfortable rooms, a wonderful indoor heated pool, fitness facility and a laundry facility so you are not taking home all those dirty clothes. We are a great choice for one night or many nights. I wish you all the best in all your future travels, thanks again for taking the time to share your experience with us. Sincerely, Linda Beckman, General Manager, Best Western Plus Lake CIty. 386*754*5944

"Great stay in Lake City"

5
User 12/01/2020

Clean, comfortable hotel. Great service and friendly staff. Would stay again. Very comfortable bed and breakfast area was well maintained and clean. Overall a very good location and close to other amenities.

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thank you for taking the time to share your experience with us while you were a guest at our hotel. I am pleased to know you were comfortable while staying with us. That is one of the most important things any of us look for when staying in a hotel away from home. Customer service and cleanliness are two of the best things we provide. We truly appreciate the feedback, and we wish you the best in all your future travels. Sincerely, Linda Beckman. General Manager. Best Western Plus Lake City

"This Best Western Is A Plus!"

5
QueeniebytheSea, Brigantine, New Jersey 04/01/2020

We stopped at this hotel for one night on our way South because it was convenient and near a variety of restaurants. We were very surprised by how nice it was. It was newly renovated and was beautiful inside. Our room was spacious and very clean and very quiet. It had a "fresh remote". Our king bed was very comfortable, the towels were white and fluffy and the toiletries higher end. The bathrooom was large and bright. The lighting was good. There were ample mirrors, a new flat screen TV with a great channel lineup, coffee pot, microwave and frig. It was a little more money than we usually pay for a one night stay but the free breakfast made up for the difference. Hot eggs and bacon, waffles, hot and cold cereal with lots of toppings, fruit, juices, coffee and sweet treats. They have a" no pet" policy which pleased us because of my allergies. The staff was friendly and helpful. Zack and Cie were always smiling, answered all our questions, took care of our special requests and had restaurant recommendations. We will be back, perhaps on our way back North.

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thanks for the wonderful words in this review. We strive to give each guest the comfort of knowing how Clean we are. Each staff member takes great pride in ensuring each guest enjoys their stay. Our rooms are fully loaded with all the amenities needed to ensure your stay is complete. Breakfast is the cherry on top, after a comfortable nights stay we will be sure your are fully fulled up for hitting the road. Thanks for taking the time to acknowledge each department of our Hotel. I wish you the best in all your future travels. Sincerely, Linda Beckman. General Manager Best Western Plus Lake City.

"Great Stay in a Revitalized Property!"

5
Patrick N, Petersburg, Michigan 01/01/2020

This property was a Country Inn that was refurbished in early 2019 under the BW banner. The rooms were completely re-done, as well as the public areas. The bedding was great, as were the appointments and amenities in the room, including an excellent (ie, quiet) A/C-Heating unit. The front desk personnel and attendants at the breakfast were very cordial. The property is easy to get to off from the highway and there are restaurant and fuel services close to the property. A little oddity is that the two entrances to the hotel both show 'ENTER,' with no exit!! But, that is easy to overlook with the attention to details represented by owners and management o this hotel. We were traveling back north at the end of the year; there were a lot of choices; we picked this one and doubt we could have done better with the large number choices in the area.

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thanks you for taking the time to share your guest experience with us. We are thrilled you were pleased with your stay. We are conveniently located in the perfect location. Fuel, restaurants, shopping and easy access to the interstate. Our goal is to welcome each guest with a warm smile, clean room, and delicious breakfast each morning before you hit the road. I wish you the best in all your future travels. Sincerely, Linda Beckman. General Manager Best Western Plus Lake City.

"Great Hotel "

5
Kitty52Michigan, Rochester Hills, Michigan 01/01/2020

This facility used to be a Country Inn & Suites. My husband and I have always stayed at this property on our way to Florida. I think the hotel is even better now! The rooms are clean and modern and they have a great breakfast.

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thank you for taking the time to share your experience with us. I am thrilled you enjoyed your time at our newly renovated Best Western Plus. Each staff member strives to make every guest experience the best. I wish you the best in all your future travels. Sincerely, Linda Beckman. General Manager. Best Western Plus Lake City.

"Come see Zack. Best customer service!"

4
User 28/12/2019

If you need a place to lay your head for the night come see Zack! He has amazing customer service skills. Very personable and friendly. He quickly got me checked in and in my room! He also gave me recommendations for food and things I could do in the area. To top it off the room was clean and spacious. The beds could be more comfortable but other than that I was pleasantly surprised about my experience. I definitely will be staying here again if I'm coming through lake city. Zack keep being a rockstar!!!

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thank you so much for taking the time to share your guest experience with us. I am thrilled you enjoyed your stay. Zack has amazing customer service. He is always willing to go the next step for each one of our guests. He is a true asset to out hotel. Than you for taking the time to acknowledge him for all he does. We wish you the best in all your future travels in hopes the road brings you back our way. Sincerely, Linda Beckman. General Manager. Best Western Plus Lake City.

"over night"

3
Laura S, Watertown, Wisconsin 27/12/2019

front desk gal was very un friendly and really needs Csr training, rude, not much info giving when checking in, no smile, no hello, no idea for breakfast hours, did not comunate to us at all, talked to manager the next day and she said she would address it. after driving 14 hours ,we needed to just have a smile.

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thank you for taking the time to share your experience. As we spoke prior to check out, We are going to be correcting this on our end. We as hoteliers do not know what you as a guest has experienced prior to arriving. Our guest have been on the road for hours, we do not know if traffic was heavy or what issues or experiences you came to while coming our way. No guest should feel the way you did. A warm smile and a kind hello can make a world of a difference. Explaining the best restaurants in town, letting you know when breakfast is, what time our beautiful indoor pool closes can make a rough day on the road turn in to a great night at our hotel. As promised I will get this resolved so it does not happen to any other guest that comes our way. Thanks again for taking the time to speak to me. I wish you the best in all your future travels. Sincerely, Linda Beckman. General Manager. Best Western Plus Lake City.

"Great location and Clean."

4
scbleo, Sarasota, Florida 21/12/2019

Great location with clean facilities and friendly staff. Bed was very comfortable and the room temperature was excellent. Breakfast was laid out in an orderly fashion with staff ready to assist too. It included waffles too. Great night.

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thank you for taking the time to share your guest experience with us. We are happy you enjoyed your time at our hotel. Each one of us strives to ensure each guest has a great experience, from arrival to departure. We make sure our guest rooms are clean and comfortable prior to arrival, and our valued guests awake to a delicious breakfast. We truly appreciate the kind review, and cannot wait to welcome you back as our guest. Sincerely, Linda Beckman. General Manager, Best Western Plus Lake City.

"A Great Layover"

5
Sympatico1, Toronto, Canada 12/12/2019

The reception that we received was excellent. The room was well furnished and the beds were very comfortable. We would certainly stay at this location on another trip 0nd I would recommend this hotel to your readers. Breakfast was included.

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thank you for sharing these wonderful words about our hotel. I am thrilled you enjoyed your "layover" with us. We strive every day to ensure each guest has an experience such as yours. Offering clean and comfortable rooms with great service is what we do. Thank you again for the kind words, we look forward to serving you in the future. Sincerely, Linda Beckman, General Manager, Best Western Plus Lake City.

"Front Desk and wifi"

3
User 12/12/2019

Zack at the front desk was very friendly and helpful and suggested Marian's Deli in town for dinner which was very good. We were in a 3rd floor room at the back of the building and could not get wifi because of a weak signal in that part of the hotel. A little annoying.

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thank you for taking the time to share your guest experience with us. Zack is a true asset to our business. He is always willing to exceed a guests expectations. Thank you for taking the time to acknowledge him for his outstanding service he provides each gust. I am sorry the WIFI was not up to our standards. We will be looking into it further to see what went wrong and how we can fix it so no other guest has the issue you did. I can understand when you are traveling it is very important to have a good WIFI connection. Thank you for bringing this to our attention so we can get it resolved. Thank you again for taking the time to share your experience with us.Sincerely, Linda Beckman, General Manager, Best Western Plus Lake City.

"Good experience!"

4
Charlotte M, Wesley Chapel, Florida 16/11/2019

Elbert, at the reception desk, was very welcoming ... he made check-in a really pleasant experience. Great customer service! And the stay at the hotel was comfortable and very good, all the way around.

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thank you for taking the time to share your experience with us. I am thrilled you enjoyed your stay with us. We strive to give each valued guest premier customer service, from the time you arrive until you depart. Elbert is a true asset to our hotel. He is always willing to go above and beyond for each of our guests, ensuring each guest receives the right service for their needs. I truly appreciate you recognizing Elbert for all he does. When traveling comfort is the number one concern, I am so happy you found it with in our hotel. I wish you all the best in your future travels. In hopes you pass through our area again.

"Creme de la Creme"

5
Jlundy, East Dennis, Massachusetts 11/11/2019

We have not had much luck with other places lately....Hilton's...Marriott, etc due to noise....cleanliness....employees not doing their jobs correctly by letting people run and jump in hall. It's been a nightmare with us on the road at 3-4 AM. (You get the picture). This Best Western Plus was exceptional in every way possible. From accommodations to pleasant staff and delicious breakfast. We loved everything about this place. Apparently it had some renovations done in the last year and it's perfect. Very comfortable and relaxing. Would stay here again in a heartbeat We will now start looking for BWP places to stay in the future

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thank you for taking the time to share your experience with us! We truly appreciate the kind words. We all understand what is it like traveling, always being hit or miss. Noise, cleanliness, hospitality, all play a huge part in guests satisfaction. I am thrilled our hotel met each of your standards. Our staff strives daily to ensure each guest is taken care of, from a warm welcoming smile upon arrival, to assuring each of our guests they will rest in a clean room after a long day of travels, all the way up to a nice delicious breakfast in the morning before you hit the road. We all take pride in the product we offer our guests. We would love to welcome you back as a valued guest when ever the road leads you back our way! Until then please stay safe in all your travels.

"Thx for Helping Veterans!!!"

5
markwoolley1967, Bainbridge, Georgia 05/11/2019

Best stay for veterans who have appt at Lake City VA. Staff is always so caring and helpful. They really go out of their way for you!!! Thx for everything!!!!! The breakfast is truly excellent as is the pool and fitness center!!!

Linda B, Manager at Best Western Plus Lake City, responded to this review
Thank you for taking the time to share your experience with us. I am thrilled you enjoyed your time at our hotel. Each staff member strives to make each guest feel welcomed. We all know what a day of travel is like. Your feedback is truly appreciated. We look forward to welcoming you back as our guest. Thank you so much for your service to our Country!

"Convenient, Clean Hotel"

5
Deandeedee228, Fort Pierce, Florida 03/11/2019

We were coming back from New Orleans on our way home to South Florida. The hotel was easy to get to and close to Route 75. The room was clean and comfortable. Breakfast was the normal fare and satisfying. I thought the price was high for an average hotel in a non-tourist city.

Linda B, Manager at Best Western Plus Lake City, responded to this review
Thank you for taking the time to share your experience with us. I am glad you enjoyed our hotel. We strive to make sure each guest is comfortable, just like at home. That all starts with warm smiles and a clean room. I wish you the best in all your travels.

"Great Place"

5
M4672OLannd, Mobile, Alabama 02/11/2019

Enjoyed our stay - located right off of the highway, great room, great breakfast, comfortable and wonderful amenities. We know we can always depend on a great experience when we choose Best Westerns and it was a nice way to break up our trip to Orlando.

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thank you for taking the time to share your experience with us. We are thrilled you enjoyed your time at our hotel. We are a great location for any one coming or going to our from our beautiful Sunshine state. Regardless if your looking just to make it across the border or just looking for one more night in Florida we are the perfect stop. We are conveniently located right along I 75 and only 8 miles South from I 10. So no matter where the road takes you we will be here for you! I wish you the best in all your future travels.

"Would stay again!"

5
ilive4sun, Cleveland, Ohio 29/10/2019

This is a remodeled hotel, very well cared for by the staff. Our room was on the back side of the building as was very quiet. Lots of amenities, such as coffeemaker, microwave, small fridge and large flatscreen TV. The bed was comfortable and had lots of pillows. The bathroom has ample counter space and a tub, which I appreciated for shaving my legs. My husband didn't care for the showerhead, but they had nice bath products that were free of irritating ingredients. The breakfast was pretty typical...so much white flour and sugar. I wish they had wheat bagels, bran muffins and Greek yogurt. Coffee had a very good flavor.The woman who takes care of the area did a great job keeping it clean and stocked. It goes until 10am which is very accommodating. There was a friendly gentleman who kept the parking lot and lobby area very clean and tidy. We would definitely stay here again!

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thank for for taking the time to share your experience with us. We would love to welcome you back any time the road brings leads you back our way. Our hotel is newly renovated and yes, it is very much well cared for by all our staff. We do our best to ensure our guest have all they need for an over night stop, and Best Western does an amazing job at choosing remarkable personal hygiene products that are irritant free and smell fantastic and clean. Our staff has one thing in mind and that is you, our valued guest. We strive to give you the best experience possible. We will always ensure you are welcomed with a warm smile, you will always be able to sleep in a clean room, and you will always leave refreshed. I truly thank you for the kind words in this review. I will take your breakfast recommendations into consideration as we are always looking for ways to satisfy our guests. I wish you the best in all your future travels.

"Pleasant Surprise"

4
Gary S, Vero Beach 28/10/2019

I stayed at this hotel because I had stayed previously when it was associated with another brand, and decided to give it a try. The hotel has been redone, and is practically new. I was pleasantly surprised and very pleased with my choice to stay here and I will stay again when I am in the area again, and I am in the area at least twice per year.

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thank you for taking the time to share your experience with us. I am thrilled you enjoyed your time at our hotel. We have put a lot of LOVE into our hotel and I am glad you noticed. We also have a fantastic Housekeeping staff that takes pride in keeping up with it, along with a wonderful Maintenance staff who is willing to make sure everything is working as it should. We cannot wait to welcome you back when your travels bring you back out way. We are looking forward to wowing you once again.

"Post Florida football game - easy access"

4
Katy S, Mobile, Alabama 07/10/2019

We stayed here after a Florida football game. A very easy 40 minute drive from Oaks Mall in Gainesville, where we parked. Hotel was full of football fans from the game. Nothing fancy, but clean and easy to get to. Nice breakfast. Friendly staff.

Linda B, Manager at Best Western Plus Lake City, responded to this review
Thank you for taking the time to review our hotel. We are truly a great stay for Gator Football. Not too far from the field and less traffic. We do our best to ensure each guest is checking into the cleanest room we can provide. We know that is #1 on every ones mind when staying in a hotel. Our Housekeeping staff is the best, taking pride in what they do. #2 would be the friendly customer service we take pride in being able to provide each one of you. I wish you all the best in all your future travels. Hoping to see you again for the next home Gator game.

"I hope the LAKE CITY property is not typical of the chain"

2
User 05/10/2019

Lobby was closed by 10 pm, making re-entry difficult at 10:15 and 11 pm because the automatic door would not open. There was no sign on the main road for the hotel, and when I called for directions and they said I was only 2 minutes away on the hotel map if I continued to go west, but although they saw my location, I should have gone east, which cost me 15 minutes. Although the hotel was beautifully refurbished, the long wide strip of mold or black wear from the bottom of the bathroom mirror to the sink was repulsive. The room kept getting colder because the heat was not working, and there was no clerk on duty to report it to. The internet worked fine until 1 AM, but then stopped working. When I checked out and told Zach that the room was 62 degrees from 3 AM on, he said he would look into it. I told him I left it running at 88 degrees but it was still cold, he seemed not to believe me. I tipped the maid with a note about the mold and lack of heat, which she should have reported.

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thank you for taking the time to share your experience with us. Via our phone conversation, I assured you the issues you experienced are not up to our standards. We talked about the confusion of our locating us via US 90, and how you were miss guided on your way in. Within our conversation you felt better knowing our bathroom mirror frame is made to look tarnished, and it is not mold. The AC unit in your room was not up to our standard, and the heat did not kick on for you. As soon as our conversation was through I made sure my Maintenance fixed it. He assured me he did, and it is working correctly now. This way no other guest has the experience you did with a chilly room and no heat. I am glad we were able to speak over the phone for as long as we did. I truly appreciate you giving me the time and going further into detail with the issues you experienced. I hope to welcome you back as our guest when the road leads you our way again. Until then Stay safe in all your travels.

"Best stay ever at this location."

5
Gary B, Lake City, United States 23/09/2019

We have stayed in this hotel many times in the past. The hotel is now a Best Western Plus, and this was by far our best experience. Everyone on staff was very accommodating to all of our needs and requests. Breakfast was excellent.

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thanks for taking the time to share your guest experience. I am thrilled this stay exceeded all the others. Change is a good thing and YES, we did it for the best. We strive to give each guest the best experience possible. We do our best to accommodate all needs if we are able. Requests are easy as pie, if we can we will. Our guest are our world. We do our best to place our selves in your shoes, not knowing what you encountered on the road. We aim to please. Breakfast is what we like to call the icing on the cake. Just what you need to get your day started. Some of the best coffee too. I appreciate the kind words in your review. I wish you the best in all your travels. We cannot wait to welcome you back.

"Luxury feel for a much better price"

5
darinsfitness1, Cantonment, Florida 22/09/2019

We stayed in Lake City after going to Gainesville, FL. to watch a Gator football game. The best Western Hotel looked very nice and clean from the outside as well as the inside lobby, entire room, and where we ate breakfast. Great breakfast, plenty of choices. This was a very nice hotel for the price. We will stay here again.

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thanks for taking the time to share your experience with us. I am thrilled you enjoyed your stay. We do our best to offer our guest the best for the best price. Clean rooms, great hospitality and a wonderful breakfast. We truly appreciate the kind words in your review. We cannot wait to welcome you back as our guest. Until then , safe travels and GO GATORS!

"Pleasant, clean restful"

4
jas45, Erial, New Jersey 20/09/2019

Check-in by Zack was fast and pleasant. This worker was there at 8PM and then again at 8AM. Route 75 was directly out our window which was a little noisy so if your a light sleeper I'd advise requesting a rear room. Room was very nice and clean with microwave, coffee maker and small refrigerator. Several restaurants close-by and some will deliver. Breakfast was a little on the lean side with scramble eggs and sliced ham slices but no potatoes, bacon or sausage. Waffle maker with toppings, french toast, fruit and bread items to choose from. All in all a pretty nice place to stay while on the road.

Linda B, Manager at Best Western Plus Lake City, responded to this review
Thank you for taking the time to review our Hotel. I am thrilled you enjoyed your time with us. We strive to make each guest experience enjoyable. We are a great location for any one traveling along 75, with several restaurants to choose from. We are a great over night stop. Thanks acknowledging Zack. He is by far a great asset to out hotel. He is always willing to go above and beyond for any of our guests. I wish you the best in all your future travels.

"Too hot! "

2
Katrinal1925, Tavares, Florida 19/09/2019

My Husband and I stayed at this Best Western Plus in Lake City, we used our points, which were outrageous to start, it took 28,000 points, we checked in, and the staff was very friendly, we went to the room, 206, walked in at 7pm, the AC was OFF!! this is Florida, so it was 95 degrees that day, so needless to say, it never cooled down, we were sweating all night long! Thank God we carry a fan, but it wasn't much help. So the next morning we checked out, I checked my bank account,only to find out they charged my card $30+, I called and they said yes, it was our mistake and it should fall off in 3-5 business days! Seriously, so now i am out that extra money, sweated at night, and the bed was hard, so an uncomfortable night! And a waste of points that took us several stays to earn! We stay in a Super 8 in Waycross Ga a lot, and it is 100% better than this expensive Best Western. We will never stay at this Location again!! Not worth the points or the cash.

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thanks for taking the time to share your experience. I am sorry you did not have the best experience with us. I can assure you a hot room is not up to our standards. We do have front desk staff on hand 24 hours a day to assist with any issues you are experiencing at our hotel. We here at the Best Western Plus in Lake City Florida are highly rated for our customer service and can assure you we would of been more that happy to make right any issues you experienced why you were a guest of ours. We do not expect any of our guests to sleep in a room that has any form of issues, that includes having a AC that is not cooling the room as needed.Credit cards are pre authorized day of arrival at 6pm. We do not accept points until the guest arrives. This guarantees the room to be yours prior to arrival. If you have any questions or concerns about our policies please feel free to reach me at the hotel directly 386-754-5944. I will be more than happy to address any further concerns.

"Great Hotel"

5
User 07/09/2019

Best western has step their game up and have created a great atmosphere. Hotel was very clean and peaceful. I stay with Best western every where I go now. I would highly recommend not just this hotel but any Best western across the US

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thank you for taking the time to share your experience. We are thrilled you enjoyed your time at our hotel. Each member of our staff strives to create a great atmosphere for every guest. Making them feel relaxed and at home is what we strive for and it all starts with a warm welcoming smile and a clean room. Best Western its self as a brand has came a long ways from many years ago. They are now leading the industry in cleanliness and customer care. We are Proud to be a part of their brand. We appreciate the shout out to the brand and also to our hotel. I wish you the best in all your future travels.

"Awesome"

5
User 29/08/2019

Best Western plus in lake City FL was very nice. Very clean, comfortable. The employees there were all very nice and helpful. If you are in that area, I recommend you stay here. Very nice rooms! Nice indoor pool.

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thanks for the Awesome review. We are so happy you enjoyed our hotel. I like to boast, We have a wonderful housekeeping staff, they are always willing to go above and beyond for any guest, always taking pride in their work. They are who allows you our valued guest to feel comfortable in our hotel and we know that is the most important thing a traveler can feel. All staff are more than willing to go well above their calling to ensure each guest is enjoying their stay. Happy Guests Happy Hotel. Words we all do our best to live by. Thanks again for such a kind review. I wish you the best of luck with all your future travels.

"Price Gouging Thieves"

1
docsgirl, Tennessee 29/08/2019

I made a reservation for three nights with a desk clerk named, "Elbert" because we were having to evacuate our Florida home due to hurricane Dorian. Everything seemed great and we were happy to get the rates quoted to us, HOWEVER, WHEN I CALLED ON THURSDAY 8-29-2019 TO ASK ABOUT EXTENDING AN EXTRA DAY, THE DESK CLERK "ZACK" SAID THAT OUR RESERVATION WAS ONLY FOR TWO NIGHTS. i HAVE THE PRINTED CONFIRMATION SHOWING THE DATES, BUT WAS TOLD THAT THEY WERE SORRY BUT THEY WERE FULL DUE TO THE EVACUEES AND WE COULD NOT HAVE OUR THIRD NIGHT, EVEN THOUGH WE MADE THE CORRECT RESERVATION INITIALLY. After telling him that it was their mistake, not mine and demanding this problem to be fixed, I was put on hold while he spoke with his manager, Linda Beckner. After returning to the phone, I was told that "I could have that third night, but it would be $139.00. My price quote for that night originally was $98.10. This is EVACUEE PRICE GOUGING AND ILLEGAL. I HAVE CONTACTED OUR ATTORNEY. HE AGREES, SO I WILL LEGALLY FOLLOW UP. Do not stay here or make reservations that you need to rely on at this Best Western plus-----no longer a Country Inn and Suites !!!!

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thank you for taking the time to share your experience with us. I am sorry to hear you feel as strongly as you do. I can assure you we are by no means "price gouging". Our staff is trained to repeat at the time on confirmation the dates booked to ensure we are correct on our end. If there was a form of miss understand on any end I give my sincere apologies, I do understand this is a very stress full time for every one in the way of the storm. We have been busy here doing our best to be able to accommodate each guest with each individual need, including yours, we were able to move several rooms around to be able to give you the third night you were needing, I am sorry if you were not originally quoted that in your price. If you feel as if another property can accommodate you and your needs better I would be more than willing to cancel out your stay. Our hotel is in the path of the Hurricane, and yes we will be expected to lose power, we do not offer any form of back up generators for our hotel. Breakfast may not be served. and we may only have emergency exit lighting offered. Again I am sorry you feel as strongly as you do. Our rated do change daily from weekend and weekday, Monday was and is a holiday with us being North Central Florida we are a hub for natural rivers and springs. We always have high demand on Labor Day.

"Comfortable and clean"

5
saildrmr2, Paradise 28/08/2019

There were many options for hotel stays in the area but I had a coupon for BW and decided to stay there because of the discount. No one ever knows what the BW will offer since each is independently operated . I was not disappointed. The hotel has been newly redone, and the room I was assigned was clean. It is one of the few hotels that still offers hair conditioner in addition to shampoo. It is the little things that count. In addition, at breakfast there was one of the staff who volunteered to make waffles for guests. What a bonus! it was a nice touch. Since I was traveling, it is an easy on and off for Rte 75.

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thank you for taking the time to share your experience with us. We are thrilled you enjoyed your time at our hotel. In this day and age you never know what you are going to get, however it is guaranteed if you stay here with us you are guaranteed a clean room with great customer service. Each staff member prides themselves on the amount of service we are able to provide you our Valued Guest. We are more than willing to go above and beyond to ensure your stay is the best yet. A simple offering such as making you a waffle can go the extra mile. Making sure you have everything you may need in your room is just an added bonus. Body soap, shampoo, conditioner, makeup remover wipes. These are little things that can be forgotten or things we just might not have room for in our luggage. These items can make a huge difference to guests. They do count! Being that we are conveniently located right along I 75 is a big plus we are also not too far from I 10 as well. Again I am so happy you enjoyed our hotel. We cannot wait to welcome you back as our guest. Until they stay safe in all your future travels.

"Top notch all the way."

5
User 22/08/2019

Clean, quiet, great staff, would definitely stay there again. Did recommend vegan breakfast options. Anxious to see if they accommodate next time. Have stayed at Best Western Hotels previously, while in Florida and they have taken suggestions seriously, and followed through with changes. This company is great down here!

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thank you for taking the time to share your experience with us. I am glad you enjoyed your time at our hotel. We will be sure to look into some Vegan options for our breakfast area or even if we have them as an upon request item. We would be more than happy to welcome you back as a guest any time. Until they stay safe in your future travels.

"Great stay!"

5
User 16/08/2019

The front attendant was helpful and prompt, the room was clean and modern. The breakfast was delishious and had great selections and the server was pleasant and attending to needs! We will definately return!

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thanks for sharing your guest experience with us. We are thrilled you enjoyed your time at our hotel. Each staff member strives to give the best service possible. We do our best by our guests. We are rated with in the top 5% for cleanliness with in our brand for our district, and yes, we do have a wonderful housekeeping staff. Breakfast too, our hosts are willing to go above and beyond for each guest coming through their lobby, offering them the best service possible. Thank you for taking the time to acknowledge them for all they do on a daily basis, and for the kind words in the review. I wish you the best in all your future travels.

"Comfortable, Clean and welcoming"

5
moodii32, Homestead, Florida 07/08/2019

the hotel is very clean and organized, the beds and pillows are super comfy and the staff is very nice and welcoming. The breakfast has many options including the warm waffles with topping options. A plus for the whip cream

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thank you for taking the time to share your experience with us. I am so happy you enjoyed your time at our hotel. You can't ask for more than a super friendly staff, a squeaky clean room, a great nights rest in a comfortable bed, and a delicious breakfast with hot waffles topped with chocolate chips, whipped cream, and sprinkles. Thanks again for the kind words in your review. We cannot wait to welcome you back as our guest, until then stay safe in all your future travels.

"Nice place"

5
Joseph V, La Porte, Indiana 02/08/2019

The hotel has character. The rooms were cozy with updated decor. It was very quiet and made for a great night sleep. Great breakfast and friendly people in the morning. Location is right off the highway.

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thank you for taking the time to share your experience with us. We are a wonderful location for any one traveling to or from our Sunshine state. Perfectly located right along I 75 and only a few miles south from I 10, we are knows a Florida's Gate Way. Our staff will greet you with a nice friendly smile no matter what time of day you arrive and will with you the best when you depart in the morning to complete the rest of your travels. Thank you again for the kind words in the review. We wish you the best in all your future travels.

"Excellent again!"

5
redx3, Loxahatchee, Florida 01/08/2019

We were here a year ago, when they were mid-transition from Country Inn and Suites. Now, as a Best Western Plus they are still wonderful! Clean, bright and a staff that goes above and beyond every time. Ms. Jutta is as warm and welcoming as ever! At check in, the room we booked through a third party provider was not available so the desk attendant upgraded us and told us as he handed us the key—all courtesy and professionalism. The breakfast was hot and well laid. The hotel is right off 75. You could not ask for a better stay.

Linda B, General Manager at Best Western Plus Lake City, responded to this review
Thank you for taking the time to share your guest experience. I am glad you have noticed the difference and have been apart of our transition. A true valued guest through and through. We truly appreciate that! Jutta is an amazing person, words can't describe. She is always willing to go above the call for each one of our guests no matter what. There is never any issue too large for her to handle. Thank you for taking the time to acknowledge her for all she does. Our breakfast is the best yet, and each day we think of new ways to make it even better. I am so glad you enjoy our hotel. We cannot wait to welcome you back as our valued guest. Until then, stay safe in all your future travels.

"Wonderful"

5
User 26/07/2019

It was updated and very clean. Stocked with plenty of supplies(blankets, pillows, etc...)Good breakfast.Well staffed. Great experience. Pool was very nice and well kept. It wasn't too busy. Thank you!!

"AF Retired"

4
Bandaid10, Louisville, Tennessee 25/07/2019

This property was clean with a plentiful breakfast. There were several fruits available. The staff at the front desk was young but pleasant. One of the young ladies had to come to my room and manully set up my tv otherwise no issues.

"Family outing"

5
User 15/07/2019

We went to Itchitucknee springs for a family outing and stayed at the Best Western Lake City hotel. The hotel went above and beyond to make us feel comfortable and appreciated. The gentleman at the front desk was extremely helpful and recommended things to do and see and restaurants. I am sorry I forgot his name but I do appreciate all he did. The rest of the staff we interacted with were also helpful and courteous. I highly recommend this hotel if you are in the area.

"Sudden Stay"

4
User 01/07/2019

Due to traffic congestion on I-75 between Knoxville and Atlanta we were way behind schedule and tired. We needed to make an unplanned stop and Valdosta Georgia was all booked. We contacted Best Western and were able to get a last minute room at the Best Western Lake City The stay was great, the room was clean, and everything was great.

"Great quick stop"

5
jaddielp2017, Harker Heights, Texas 18/06/2019

We stop here for just one night, but we enjoyed the time there. The staff member welcomed us great, and the room was very comfortable, nice space, and the pullout couch was good for my daughter. The breakfast had a good variety of foods. The place was very clean, and the staff was very friendly and courteous. Free parking, wifi and breakfast.

"Enjoyed our stay!"

5
User 17/06/2019

Hotel is clean which is huge for us! Rooms were decorated tastefully. Hotel staff was very friendly & helpful! Breakfast was sufficient & goes from 6-10am. So we were able to relax & sleep in a bit & still get breakfast.

"Nice Place at a Good Price"

4
Lisa H, Lake Placid, United States 04/06/2019

We stayed her for the weekend because we were visiting one of the state parks with some friends. Upon arriving we were greeted with a smile and the hotel was very clean and the rooms updated. The beds were comfortable and the staff was very nice. The only reason I didn't give it 5 stars is because of one staff member that seemed to ignore us, but everyone else went above and beyond to help make it a nice stay.

"Great hotel"

5
Navigator64915890458, Rincon, Georgia 29/05/2019

Pet friendly and staff was excellent. Room was very comfortable and clean. I left a valuable item behind and it was kept safely until I could return to pick it up. Recommend for a family to enjoy a nice hotel at a great value.

"Way-point to Sanibel Island"

5
User 28/05/2019

Stayed going and coming from Sanibel Island - good mid point in travel. Staff was friendly and courteous. Hotel was very clean in lobby and room. BW had just purchased and remodeled. Convenient to several restaurants and interstate I-75.

"Modern and Clean, interstate proximity made noisy"

4
GrandTour43930271388, Placida, Florida 21/05/2019

Nice and clean, modern and comfortable. Breakfast was adequate. Staff was great and very professional. Only issue for us was the noise from I-75 due to closeness of it to the hotel. I'd likely stay again

"Nice remodel!"

4
FormerSayvillepeople, Wake Forest, NC 19/05/2019

We stayed one night on our way home from FL to NC. They remodeled the rooms and they look very nice. The beds were very comfortable. The welcome package at checkin is a nice touch. We will be staying again on our next trip from FL.

"Excellent overnight stay"

4
Catherine O, Atlanta, Georgia 03/05/2019

We stopped in here after a very long drive and we so grateful we did. Sparkling clean room, excellent bed, wonderful bed linens and the towels were fabulous. We had everything we needed for a good night's rest. Breakfast the next morning was enjoyed by all.

"Excellent Service"

5
Johnsontheroad, Jacksonville, Florida 30/04/2019

I was booked into this hotel by the VA the night before early morning surgery. The young man who checked us in Sunday night was very courteous and helpful. I found the guest room to be well appointed and very clean and comfortable. The furnishings were very contemporary and tasteful. The large television offered many HD channels. The bath linens were first class. The breakfast attendant was also very accommodating Monday morning. I would recommend this hotel for anyone on business or a leisure trip.

"Great experience"

5
Seaside23991875988, Saucier, Mississippi 22/04/2019

I had a very Pleasant experience while staying here for a concert. The room was very clean. The staff was very friendly and helpful. The breakfast was good with many options available. I would stay here again.

"Spring travel"

5
danielcF7501BA, Sarasota, Florida 12/04/2019

We generally book our hotels early in advance so that we can sure we have the type of accommodations we'd like to have We decided to check in at Best Western plus because we were running late Zack and Ebert checked us in and did a great job in finding us the right room and the right price for a room we didn't think we could find I would recommend this hotel for anyone traveling to Florida or from Florida to any other location clean excellent rooms comfortable bed and breakfast in the morning

"MUST STAY"

5
User 10/04/2019

This was the GREATEST experience Ive had with an hotel! I felt like a member of the family! All of the staff and guest were so friendly and helpful .Beautiful property and the BEST service in the state! Marriott just lost some frequent clients!

"Clean, Comfy and Terrific Towels"

5
jleeo5850, West Palm Beach, Florida 06/04/2019

Our first visit to this high traffic stop on I-75. The reviews were spot on. The hotel was a good choice. One of my main gripes in this price range is poorly equipped amenities and particularly chinsy towels rationed out in threes. These were plump and new and plenty for a night time and morning shower. The room was clean, perhaps a little dark, but we were asleep though most of it. Would very definitely stay again and recommend to our friends

"Super nice hotel with very friendly staff"

5
fernwah77, San Francisco, California 25/03/2019

This is one of the best Best Westerns I have been in. The hotel was clean, the staff was beyond friendly and helpful (not overly so where it seems fake but the perfect combo making you feel welcome). The breakfast was yummy and full of options. I would totally stay again if I was in the area.

Jutta L, Front Office Manager at Best Western Plus Lake City, responded to this review
We cannot wait to welcome you back as our guest! We strive to make sure each one of our guests feel as if they are at home. Clean rooms and customer service is what we do. Its reviews like this that lets us know we are doing it right. We do have a delightful breakfast with the hosts to go right along with it. Always willing to lend a helping hand with making a waffle, or fixing a plate with your hands are already full. Thank you for the wonderful review. Stay safe with all future travels.

"Very clean and beautiful atmosphere. Staff very helpful"

5
Sunshine30935555813, Douglas, Georgia 16/03/2019

The grounds were cleaned and manicured. Structure was cleaned and loved the colors. Staff was helpful and takes care of your needs. Room was clean and neat. Smelled fresh and clean. Bed waa firm but slept very well. Wasn't stuffy. Didn't get a chance to enjoy pool but it was nice.

Jutta L, Front Office Manager at Best Western Plus Lake City, responded to this review
From our Houseman, Maintenance, and Housekeeping staff, we thank you. They work extremely hard to deliver this experience to each one of our guests. Little things do not go un-noticed. Each staff member strives to deliver the best care they can. We are Thrilled you enjoyed your time at our property. On your next visit be sure you allot some time to enjoy our pool.

"nice"

4
mandy3011, cabo 05/03/2019

Very nice I thought I was at a Hampton, great check in, our room was clean and comfortable. Lots of restaurants very close, we didn't have breakfast but I looked at it and looked nice. Would stay there again

Jutta L, Front Office Manager at Best Western Plus Lake City, responded to this review
What a lovely review. Thanks for the kind words. We have just recently completed a full renovation on our entire hotel. Everything in each of our guest rooms are brand new. I credit the nice clean rooms to my Housekeeping staff. They are among the hardest workers in the hotel, making sure our rooms are in pristine order for each of our guests. Customer service is second nature to each one of our staff members, they all put their heart into it. We do have about 30 restaurants with in a 2 mile strip of us, several options to choose from depending on what your craving. We cannot wait to welcome you back as our guest, this time in hopes you are able to enjoy our delicious breakfast.

"Trip home"

4
211kathym, Louisville, Kentucky 04/03/2019

Stayed here because of the reviews on Trip Advisor,didn't have a reservation but we got the last room they had, which was a suite... very clean, comfy beds.... the staff was super,,,, will stay again next trip south!!! Only negative was the food at breakfast, it was cold and I was there when they opened at 6am...

Jutta L, Front Office Manager at Best Western Plus Lake City, responded to this review
We are glad you enjoyed your stay on the way home. Clean rooms and premier customer service is what we strive for daily. I am sorry our breakfast was not up to temp for you that early in the morning, and I will be running this by my Breakfast staff to assure it does not happen to any other guests of ours, or on your next visit south.

"Perfect!"

5
tllover68, Southwest Florida 21/02/2019

Excellent and clean hotel. Would definitely stay here again. Staff so courteous and friendly. Comfy bed. Free breakfast. Very good value for the price. I booked through hotels.com You won't be disappointed.

Jutta L, Front Office Manager at Best Western Plus Lake City, responded to this review
Thanks for the wonderful feedback. We are thrilled you enjoyed your time at our hotel. Friendly customer service, Comfortable beds, and Clean are what we strive for daily. The free breakfast is just the icing on the cake for our guests. We cannot wait to welcome you back as our guest when the road leads you back this way.

"A Gem of a hotel!"

5
User 17/02/2019

If you are in Lake City and need a place to stop over night, this is your place. Chris at the front desk was wonderful. We must of looked Road weary because she gave us a room where we could rest away from the group that was there. The room was immaculate and nicely furnished and had windows that opened. My husband had left his case with his Rx behind and the BW graciously mailed it to us down in the FL Keys. Thank you Jackie for finding it and then sending it to us. We will definitely be stopping here again! Thank you for a wonderful stay!

JuttaL350, Manager at Best Western Plus Lake City, responded to this review
Thank you for taking the time to share your experience with us. We are thrilled to hear your with us was great. Each member of our staff strives to go well above their calling, making sure each of our guests to have a memorable stay. Clean rooms and Customer Service is what we do best. Thank you for recognizing that. We wish you the best in all your future travels, and will be more than happy to welcome you back when the road leads you our way again.

"Great hotel"

4
800shirlenem, Grandville, Michigan 16/02/2019

Great hotel with great staff! It has recently been updated and it is very nice. We had a quiet room on the 3rd floor. We loved it. The breakfast area is spacious and very clean. Again really friendly staff.

JuttaL350, Manager at Best Western Plus Lake City, responded to this review
WOW, thanks for the kind review. We are happy you enjoyed your time with us. We do our best to accommodate each guest. Whatever it may be I am sure we have something for you, fitness, indoor heated pool, newly renovated rooms, needing to do business, or if your just looking for a good hot breakfast before hitting the road in the morning. We are so glad to hear you loved it. We wish you the best with all future travels, and would love to welcome you back. Until then, stay safe in your travels.

"Great BW+!!"

5
Larry G, Columbia, Missouri 06/02/2019

The second best BW+ we have stayed in. Although that is not really fair as the other was the BW in Fort Myers Beach and it is a resort and well has the beach. But this is a great hotel. Zack at the front desk was the best. Upgraded and when asked to be on 1st floor that was not a problem. Was difficult to find.

JuttaL350, Manager at Best Western Plus Lake City, responded to this review
The next time you find your self our way we will be your #1! We may not have a beach you can walk on to but we are rich with natural springs around our area. Crystal clear water at a nice 72 degrees all year round. Great for fishing, snorkeling, swimming, kayaking, or tubing down. I am glad however to make it with in your top 2. Zack is a awesome guest service rep. He goes above the calling to make sure your stay is one of a kind. Thanks for mentioning him in the amazing review. We are a little tucked away, located on a service road running parallel to I75 South, but I like to say if you found us once you will never forget where we are! We wish you the best in all your future travels, and can't wait to welcome you back as our guest when your ready to see the Real Florida Life.

"Great motel in Lake City"

5
Barb-Knapp, Vermilion, Ohio 04/02/2019

I think this is a new motel. Everything was clean and fresh looking. Staff was helpful. The room was larger than most. Comfortable beds, though quite tall. Room was quiet and everything worked. There are several restaurants within easy driving distance.

JuttaL350, Manager at Best Western Plus Lake City, responded to this review
Thanks for the great review, we are thrilled you enjoyed your time with us. We are newly renovated, that means everything new in the rooms from the floor to the ceilings. Although we are located right off of I75 we do offer quiet rooms, and yes several restaurants around our area to choose from. We cannot wait to welcome you back as our guest when the road leads you our way.

"Beyond our Expectations"

5
Cabdg, El Paso, Illinois 03/02/2019

We reservations at a nearby hotel. Walked in, smelled a horrible Oder and managed to cancel our reservation. Called the Best Western and connected with a lovely lady at th reservation desk who booked a quiet room for us, gave us directions, and was waiting to check us in when we arrived. Our room was clean, the products provided were a great quality, breakfast in the morning included fresh fruit, bagels, waffles etc. along with a friendly lady who refilled the coffee pots, juice etc as soon as it emptied. Every area of the hotel was clean and smelled fresh rather than covered by air freshener. The friendliness of the staff made our stay even better. This was our first stay at a Best Western Plus. It won't be our last.

"Newly renovated and good location "

5
hygienistmom, ST.CHARLES 01/02/2019

Stayed for one night on way to St. Petersburg. Impressed with newly remodeled rooms, was done high quality. Bed was very comfortable, top of the line TV, had a refrigerator, microwave, and in room coffee maker. Good breakfast: cold cereals, oatmeal, waffles, variety of bread and pastries. Eggs, sausage and gravy. Three different juices and coffee. Would stay again. Have never been disappointed with our stays at any Best Western.

"Very nice hotel"

5
Debra H, Port Charlotte, Florida 06/01/2019

This is our fifth or sixth trip through the area and this hotel never disappoints. Clean room, good shower pressure and good breakfast. Staff is very friendly. Kind of sad that they removed the hot tub.

"Everything you need"

5
User 05/01/2019

The second of our recent stays in a Country Inn and both featured helpful staff, clean rooms and an enjoyable breakfast. Desk clerk provided discount coupons for various restaurants nearby and we took advantage of Texas Longhorn, good friendly service and a very good meal. Overall it was a very restful stopover on a long trip.

"Quick stop"

5
jessicamB78FP, Salem, Indiana 29/12/2018

We stayed for a quick overnight visit. The check in was quick and easy. The room was fresh and clean. We were up early for breakfast and it was nicely stocked with the typical hotel breakfast food. Oatmeal, eggs, biscuits n gravy, yogurt, pastries, and cereal. It was a nice stay

"Great Hotel "

5
Kitty52Michigan, Rochester Hills, Michigan 29/12/2018

This is the third time my husband and I have stayed at this hotel and again it didn't disappoint. The rooms are clean and modern and they have the best breakfast (waffles, French toast, eggs, sausage patties.....) of any hotel we've stayed at.

"Family Vacay"

5
Camper66455176490, Bloomington, Indiana 28/11/2018

This was our first stay at this Hotel. My family and myself had a nice overnight stay here. The staff was very helpful especially the breakfast staff. The grandchildren enjoyed the pool immensely. Would definitely stay here again.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.