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Best Western Hotel Lake Buena Vista - Disney Springs Resort Area, Lake Buena Vista

3.5/5  - basé sur 3409 notations.
2000 Hotel Plaza Boulevard, 32830-8406, Lake Buena Vista, United States - See map
Best Western Lake Buena Vista - Disney Springs Resort Area - Make the Best Western Lake Buena Vista - Disney Springs Resort Area your home away from home while exploring all of the magic Orlando has to offer. The Best Western Lake Buena Vista - Disney Springs Resort Area is ideally located in the center of Lake Buena Vista. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Walt Disney World® Resort is where treasured stories magically come to life. And as a guest of the Best Western Lake Buena Vista - Disney Springs Resort Area during 2018-2019, it’s more convenient than ever to reserve some Disney Fast Pass+* attractions, shows and more –up to 60 days before you arrive! Best of all, this limited benefit is included with valid Theme Park admission – at no charge. Ask your travel provider to ensure they can give you the necessary ticket confirmation or hotel reservation number needed to utilize this benefit. Upon booking your stay at Best Western Lake Buena Vista Resort, please allow from 24-72 hours for your information to be added to the Disney reservation system. You can also enjoy Extra Magic Hours** Benefit during your stay. The Extra Magic Hours benefit is available with valid Theme Park admission. Each day, one of the Walt Disney World® Theme Parks is open longer so you can enjoy select attractions. To see when Extra Magic Hours benefit is offered for each Disney Theme Park, you can view the Extra Magic Hours calendar at disneyworld. com/parkhours, or check the Walt Disney World® Resort Times Guide available in the lobby. Complimentary shuttle transportation runs every 30 minutes to all four WDW theme parks as well as Disney Springs. From Magic Kingdom to the Animal Kingdom, there's no shortage of entertainment just a brief drive away. Don't miss EPCOT or Hollywood Studios®, or for those who are more sports-minded, the ESPN Wide World of Sports is a must. Explore all the changes happening at Disney Springs and see what treasures you can find, or take in a local Atlanta Braves® game. Enjoy Disney views from many rooms. Relax and enjoy the fireworks on your balcony at night. Rooms are equipped with HD TV, high-speed internet, refrigerators, single serve coffee makers and hair dryers for our guests convenience. Children's pool fitness center are also available for your relaxation.

Best Western

Hotel Lake Buena Vista - Disney Springs Resort Area

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
based on 3411 guest reviews
NOTE ISSUED
Excellent
1006
Very Good
1212
Average
656
Poor
312
Terrible
225
REFER TO NOTICE
Business Business
183
Couples Couples
818
Family Family
1774
Friends getaway Friends getaway
238
Solo travel Solo travel
117
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"NOT yet visited and already disappointed. Doesn't link to Disney World tickets as promised."

2
06/12/2018

We're scheduled to visit in early February. One of the reasons to book a Disney Springs hotel is to get the same 60-day advance FastPass+ reservations. I've been trying with both Disney and the hotel to get them linked. Completely ineffectual. If I had known, I would have just booked another cheaper hotel in the area. Not delivering on the promise.

"Not the Disney experience you're looking for"

3
05/12/2018

This is a fine hotel. The room is nothing special but the breakfast is pretty good and it's a quick walk to Disney Springs. However, if you're looking for a real Disney experience you'll be disappointed. The bus service provided is just ok. Any money we saved staying off-site was instead spent on Uber rides from the park each night. The guest services desk in the lobby is just a time share pitch in disguise which really put a damper on our overall feelings about the place.

"Comfortable"

3
04/12/2018

Check in was easy. The resort is a number of Separate buildings which was a little bit confusing, but we found the right building we were in with only a little trouble. Our room was a lake view which was nice but we arrived late and left in the morning so we couldn't enjoy it to much. The room was fairly clean and had everything we needed. The tub could use being replaced but served its purpose none the less.

"Lousy service in the restaurant."

2
04/12/2018

Ordered food twice for dinner and both times very disappointed. First night was vegetarian tacos- was specific about no meat, only beans but they came with meat. It took 40 minutes to have them replaced after an original 40 min wait. Second night ordered vegetarian fajitas and they were missing two of the ingredients plus didn't come with the tortilla shells. Again, another very long wait to have the problem resolved. Not good especially after long days in the park! I expect better in a Best Western hotel.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to submit a review of your recent stay at our hotel. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. I will be reviewing all of your comments with our food and beverage team to make sure this does not happen again. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Great place to stay"

5
03/12/2018

I have stayed at this location before. I've never had a bad experience. Staff is always friendly courteous. Great location.Easy bus system to all of the Disney parks. Busses run every 30 minutes. The hotel is part of the Disney good neighbor program so you receive the extra magic hours. Hotel rooms are always clean. If you go to the cafe say hi to Kenneth his super friend and courteous. The food is good I had a steak dinner and it was as good as going to a steak house. Will stay again.

"Best Western Lake Buena Vista"

4
29/11/2018

I have stayed here several times and the rooms are good. They are a nice size. This trip I noticed things are beginning to show some wear and tear. Our bathroom needed some paint and some general maintenance. I do love the location which is within walking distance of Disney Springs.

"Amazing Staff"

4
28/11/2018

Enjoyed my stay here ! The STAFF made my stay here great! Front desk staff were good at check in and check out. Loved the people over at the restaurant and Bar area. One Super Staff member was a Young Lady "Chaky" Charlyn Perez- Noble. She went above and beyond. Grateful to have met her !

"Great location and welcoming staff"

4
27/11/2018

First time staying at the Best Western Lake Buena Vista. We loved the fact that the hotel was close to Disney Springs. Room was ideal for our one night stay, with plenty of space. Staff were welcoming and very helpful.

"Location Location Location"

5
26/11/2018

First time staying outside of an actual disney resort. This Best Western was in a great location next to Disney Springs. Checking in and out was very quick, room was specious and the mini fridge was a plus. As many times as we come to disney we will definitely book again and save money.

"Great Location, Clean Rooms"

5
22/11/2018

Great location near Disney Springs. Rooms were nicely done with small refrigerator, and ample space. Not much time spent in room, but very nice for the time spent. Free shuttles to Disney Parks and other locations were extremely helpful. We use the hotel often when we are going to Disney on a stricter budget. Less expensive than Disney resorts with out the amenities (Great for those who spend their time in parks.) We will definitely continue to stay here when traveling.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled you enjoy your stays with us and we hope we get the opportunity to welcome you again soon.

"Disney Experience at a great price"

4
21/11/2018

I enjoyed my stay at Best Western Lake Buena Vista. I usually stay on Disney property but decided to take a last minute trip and all the on property resorts were booked. I chose this hotel because it offered the same perks as Disney resorts (magic hours, sending items to room, transportation, etc). It was a great choice and will definitely stay here again! The travel time to the parks was comparable to on property travel time.

"Poor service"

1
21/11/2018

Personal items were taken from our room and other things of ours were touched and moved. The response from staff was excuse instead of resolving. Beyond that the room wasn't fully stocked and items such as light bulbs were missing. WevWe traveled extensively over the last few years and this was easily the worst experience we've had. Mistakes happen but this was multiple and the way it was handled was terrible.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. We do take all of our guests' concerns seriously and rest assured we are looking for ways to improve and create wonderful experiences for our all who come here.

"Another great stay"

4
18/11/2018

This hotel is great for location and views of all Disney fireworks. Stayed here a number of times in the past few years. We usually stay for around 14 nights each visit. Found everything to be good at the hotel. Cleanliness and staff are really good. Will be going again next year.

"Fantastic staff & hotel!"

5
16/11/2018

Had an excellent time at this beautiful hotel. My friends and I had a 2 queen with a balcony. The room was spacious and perfect for four adults. Had a slight mixup at the restaurant and without a blink of an eye Chaky the manager was there to take care of us. A bit after that happened I had forgotten it was my friend's birthday at midnight. The marketplace was closing and Chaky made sure to help me get a cake to make my friend's birthday extra special. We appreciate your willingness to go above and beyond for your guests!

"In need of updates"

3
15/11/2018

The location of the hotel is ideal if you want to get to the parks and Disney Springs. The rooms are ok but are in need of updates. The bathroom tile were starting to fall off and our bedding wasn't clean. The night front desk lady was super nice and very informative. I wouldn't stay again just because of the lack of cleanliness.

"Good hotel for price"

4
15/11/2018

The staff was great, professional and very helpful. Always cheerful and greeted us every time they saw us. The get more than the 5 stars. The hotel needs some updating and the transportation was disappointing and that is why I didn't give 5 stars this time. We would stay again to give it another chance to see if there have been improvements.

"Good Value"

3
15/11/2018

We booked late so our options were limited. We selected this hotel because they had shuttle service to Disney. This property is the first stop heading to the park so there was no problem getting a seat. That was not the case for those boarding at the second and third stops. Those people were standing. It is also the first stop on the return. Traffic was heavy, so it took about 35 minutes to get to EPCOT. The return in the evening took about 25. Clean, spacious room. Friendly staff.

"Very Nice "

4
14/11/2018

Simple and clean. Transportation to Disney was good but not the same as on property. It's going to take a while if you go during a busy season to get around. Other than that, we enjoyed our stay. Great value and great service. Enjoyed dinner at the bar, food was excellent.

"Not great"

3
07/11/2018

The rooms are nice and quiet. Bed comfy along with pillows. My room was large. But don't rely on the transportation. Buses stop at other hotels and two parks. Took 50 min to get to Animal Kingdom. Take your own car unless you have lots of time to waste. Also hotel is a good 20 min walk to Disney springs and at night the sidewalk is very dark. Restaurant buffet breakfast had no eggs! But they would make omelette but there was a huge tour group lined up. I complained and waitress brought some scrambled eggs. I can't recommend this hotel.

"Weekend getaway"

5
07/11/2018

The hotel is very pretty. The breakfast was great. The transportation to and from the parks was the only challenge but you could see that the company cared and tried. The beds are very comfortable. Overall a very nice place to spend a fun weekend

"Short Disney Trip"

5
06/11/2018

Staff were great and very friendly. Bellman greeted me and offered assistance as soon as I got in the hotel. Check in and check out process was smooth and quick. Bath amenities in the room when I checked in was only conditioner and soap. I called Front Desk regarding this and it was quickly resolved. This was the first time I stayed in a non-Disney property and it was a bonus to have extra magic hours and 60 days fastpass+ booking. Parks shuttle is nice but is not that reliable. I have waited for more than an hour to get a Magic Kingdom bus but they didn't arrive and I ended up getting an Uber instead. They said that it comes every half an hour but I could be wrong. Another bonus was the view of the room. I was placed in a room that has Disney view and it was amazing. Thank you so much for everything!

"Decent hotel close to parks"

5
05/11/2018

We have stayed here in the past. The hotel is a Disney affiliate so fast passes at 60 days out and extra magic hours are included without paying Disney property prices. Rooms are decent and include a pull out sofa so our family of 5 fits in one room (this is harder to find than a lot of people realize!) We requested and got a theme park view room and could see the fireworks in the distance. Staff was friendly.

"Read reviews before you stay here."

1
04/11/2018

Room was not cleaned. Patio door did not securely close. We were missing items from our rooms. No hot water in the bath tub, no cold water in the sink. Rooms look like they are falling apart. When you adjusted the thermostat we would not receive any heat.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to submit a review of your recent stay at our hotel. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. . Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great hotel !"

5
31/10/2018

The hotel is in a great location. It's a short bus ride to the parks. You can walk to Disney Springs on a path that is safe and well lit. The staff is friendly and helpful. The restaurant has very good food. Breakfast is outstanding !!! It is a kid friendly place.

"Disney Vacation"

4
27/10/2018

Disney trip! Great location! Bus service to parks provided. Be prepared to wait sometimes for the next bus. Extra Magic Hours definitely a plus. Didn't eat at restaurant. Cute Disney gift shop. Very friendly courteous staff. Great value for the cost.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We truly appreciate you taking the time to leave us such a kind response. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando!

"Best Western Lake Buena Vista, Disney"

4
27/10/2018

Great price for rooms. Beautiful lobby. Everyone was super friendly. Kids loved Toy Story picture on elevators. Rooms need a refurbish. Walking distance to Disney springs. And awesome free , easily available on site busing to and from Disney.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to leave us such a kind review. We're so happy that you and the family had a magical stay with us and that you were able to take full advantage of our convenient shuttles. We are very proud to offer exceptional service to all our guests and we will be sure to share you feedback with our team. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back.

"convenient location"

4
26/10/2018

convenient to disney parks and shuttle service excellent. staff wonderful. rooms could use some updating and some basic amenities like lotion and safes in room. But for quality and location on a budget this place could not be better.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We truly appreciate you taking the time to rate and review your recent stay with us. We're glad you were able to take advantage of our convenient transportation and that our friendly staff made such a great impression. Please be assured that we will share your feedback with our leadership team as we are always looking for ways to improve the guest experience. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back.

"Kirby Family"

5
26/10/2018

We love the Best Western Lake Buena Vista FL. We.have stayes here numerous times in the last 6 years for our annual trip to Disney. Love the confident location to Disney Springs. Always a great overall experience.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for the kind review and for choosing the Best Western Lake Buena Vista Resort. We're thrilled you enjoy your stays with us and that we get the opportunity to welcome you year after year. We can't wait to welcome you back the next time your travels bring you back!

"Stay with WDW Benefits"

3
23/10/2018

Although its an older hotel from most likely one of the early ones it is still convenient and priced okay. Staff was nice and common areas appear very maintained. Rooms show there age, but for folks at the Parks most of the time it is okay as the rest stop

"Disney Weekend"

4
23/10/2018

This hotel was very convenient to the Disney Parks shuttle bus ran every 30 minutes to any of Parks. Hotel Staff was very friendly and helpful. The hotel was very clean and inviting. The room were comfortable.

"Horrible"

1
23/10/2018

I was warned ahead that the hotel wasn't the best, but I still went, hoping that the hotel had been redone. Diana at the front desk was rude, the rooms felt dirty, mold in the bathroom around the sink and the light cover in the bathroom fell down. The closet had only 1 door - no idea where the other side went. Our first full day there, we were at the parks from 9am until 4pm, and upon our return the rooms hadn't been cleaned. When we called to inquire we were told that we couldn't be there while they cleaned, which was fine, but the staff came in with big attitudes about it and for the rest of our stay they would knock on the door first thing in the morning. While the rate wasn't bad, it was not worth it. Hotel needs a major upgrade between staff and the quality of the rooms.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. - Best Western Lake Buena Vista Resort Management

"Great Off-Site Alternative"

4
18/10/2018

My sister, brother and I stayed here for two nights this week, as a more budget-friendly option than a Disney resort, and we were impressed!! We had a balcony/theme park view on the 15th floor, and loved that we could watch fireworks from BOTH Epcot, AND Magic Kingdom!! Joffrey's coffee downstairs each morning was wonderful (even though we had to pay for it), and a quick browse around their Disney store downstairs was just what I needed each morning to get me excited for the day! We didn't use the Disney bus, but I did see that the bus also picked up at two other hotels in the area. Internet was free, which is always a plus! We will definitely keep this hotel as one of our off-site faves!!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Lianne, we're thrilled we were able to exceed your expectations. We are thrilled you were able to take full advantage of our magical views and on-site amenities. Thank you for taking the time to review your stay with us and we hope we get the opportunity to welcome you back soon!

"Best Staff"

5
17/10/2018

2nd time visiting this resort.. we had a wonderful time.. the bar tender Adrian was so helpful on what to do while Here and great drinks!! This is a little off the best and path but they have a shuttle to Disney: Highly recommend staying there. View of the fireworks and great pricing!!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Robin, we cant thank you enough for taking the time to leave us such a kind review. We're thrilled we were able to exceed your expectation and help make your trip magical. We can't wait to welcome you back the next time you have the opportunity to visit the area!

"Fun Fall Vacation"

4
10/10/2018

The resort is close to Disney Springs and the transportation to the parks is convenient for the most part. To get to Magic Kingdom we did have to switch to the monorail or ferry but it was still convenient. Rooms were clean and comfortable.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially our convenient location. We can't wait to welcome you back the next time your travels bring you to Orlando!

"Nice Hotel But..."

3
08/10/2018

Stayed here in early October. Nice pool, friendly staff and a Pizza Hut on the property. No free breakfast but there is a restaurant on the property. Be aware that there is a $17 per day resort fee. If you've been to Vegas you know what a ripoff this is. Free shuttle to Disney helps offset this but only if you're going to a park.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
George, thank you for taking the time to leave us feedback on your recent stay. We're thrilled to hear the service provided by our team members exceeded your expectations. Please be assured that will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

"Quiet and Affordable, Near Disney"

4
04/10/2018

My wife and I stayed here after abruptly leaving a very noisy La Quinta down the road. This Best Western is in a quiet area very close to Disney Springs, and not far from Universal Studios. The room was clean, the place was quiet, and the employees were accommodating.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Paul, thank you for your kind review. We're glad we were able to accommodate you, and that you enjoyed your time with us. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

"Horrible Experience"

1
31/07/2018

Horrible Experience the front desk made us wait around 40min just to check in. The room had a mad smell, the halls were not clean we stayed in the 16th floor and the carpet was durty and no safety in balcony this is suppose to be a Disney resort which means KIDS a child can easily fall over, very desapointed with one of the managers she charged us $250 because there was a bad smell in our room the way she told us was very unprofessional, she didn't want to hear anything we had to say the only thing she said was we have already charged you 250 automatic debited from your card, she canceled our card to get in the room and said that the smell was from our room when we were only there 1 night, we felt really discriminated we automatically canceled our reservations for the rest of the week, super BAD service NEVER again will we reserve in this hotel. MANAGENT was HORRIBLE!!!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your response. While we apologize that the management response did not meet your expectations, we strictly abide by our smoke free hotel policy. It is clearly stated upon check-in and in the guestroom that if evidence of smoking is found a $250 fee will be assessed. This policy includes the hotel guestroom as well as the balcony areas. As a convenience we offer smoking areas in several different outdoor locations, however as a courtesy to the other guests we ask that guests refrain from smoking in the rooms and balconies.

"Don't stay here!"

1
30/07/2018

Just returned from long day with family at Hollywood Studios. Left hotel about 7:30 am. Returned at 9 pm. .Exhausted, sweaty, and ready to get everyone ready for bed. No one had cleaned our rooms. That's right , two rooms. Both uncleaned with no towels. We also have a bathtub in one room that is cracked and nasty and the stopper does not work. Took pics of all this because I was truly in shock. How did this place get a Disney flag??

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, we would like to apologize for your experience at our hotel. We are very sorry for the service issues you experienced. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Disney"

4
30/07/2018

Hotel is very nice. Rooms are a little outdated. Bus runs every 30 mins to the parks and Disney Springs(starts at 6). There's a Pizza Hut in side the hotel. My husband really enjoyed the bar area.... there was happy hour and shot specials. The breakfast was good. They have someone there making eggs and omelets.

"Great hotel, friendly staff."

5
30/07/2018

My family and I just stayed here for our multiday trip to Disney. The shuttle bus to parks was very convenient and stress free. The $15 buffet breakfast was delicious and wait staff friendly. The front desk and manager also very friendly and helpful. The rooms were clean and modern. The FREE wifi saved us a bundle in usage. The free flavored creamers in the lobby were nice to have for the room coffee in the morning. I recommend bringing your own pillows. I would definitely stay there again for Disney trips.

"Our trip to Disney"

4
29/07/2018

Budget friendly rates, clean and close to Disney! The breakfast buffet at the hotel restaurant was overpriced, the service was decent. We didn't realize that the shuttle service provided was only to Disney Springs and their parks not to Universal. Also it's a “Disney Resort Area Hotel” not a Disney Hotel so magic bands can't be used or the mobile app doesn't sync with your Hotel confirmation number. The rooms are great, outdated but they serve their purpose. We stayed on the 7th floor with laundry and vending machines. The ice machine didn't work while we were there and the laundry area only accepts quarters, no credit cards. ($3 regular wash, $3.25 super wash & $3 a dry. $1 for laundry detergent, 1 packet per wash) Take your detergent! I forgot ours. Overall it was a great hotel for the cost. The staff was sweet and the cost was pocket saving!

"Absolutely amazing"

5
23/07/2018

This hotel is absolutely amazing. The staff here has blown my mind of how great they truly are. In the beginning Ashley went beyond expectations to help with our booking. When we arrived it was a quick check in, clean atmosphere and a very nice hotel. Let me set clarity on my previous statement, I travel all over the US and Canada for my job and normally our standard is Hilton with my company. Which I have points built up and could have used them for a free night at one of theirs but because of the bus schedule and me flipping the bill I'm so thankful we stayed here instead on my family's vacation. I was drying our shoes this morning in one of the laundry rooms after a lot of rain at the parks yesterday and the Assistant Manager Jeff held a conversation with me and another guest for over 30 minutes during his morning rounds. We iniated the conversation for advice on the park things to do and this guy stayed and talked to us when he didn't have to. I mean it was absolutely incredible to have such a real conversation with a higher up person and it not be anything about spending money at the hotel but simply a personal conversation on the parks and the town and all. You don't find these type of people anywhere. I highly advise you book here, you cannot have a better hotel with great rooms and AC at the price of this one. It is truly an amazing hotel.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Benji, we can't thank you enough for your kind words. We're thrilled you had a magical stay with us and that our staff was able to help create such a memorable experience for you and your family. We hope we get the opportunity to welcome again soon!

"Love the Shuttle"

4
23/07/2018

Nice hotel and loved that the hotel offers a shuttle to Disney Springs and all of the Disney World Parks. It was nice to not have to worry about navigating the traffic in the area. It was also great that you could order Pizza Hut right in the lobby and they made it onsite, which was cheaper than eating in the restaurant.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Dawn, thank you for taking the time to rate and review your recent stay with us. We're thrilled you had a great time with us and were able to take advantage of our convenient bus transportation and Marketplace. We hope we get the opportunity to welcome you again the next time you visit the Orlando area.

"Very Nice Property Near Disney"

5
22/07/2018

We stayed here for two nights while visiting Disneyworld. It was convenient to get transportation to and from the parks. The rooms were comfy and our room was facing Disneyworld Magic Kingdom so we could watch the fireworks from our balcony. The pool was nice and a great break from the day. The only negative feedback I had was the price of the food on property. The management was very accommodating as well. I ordered a wheelchair and they made sure it got returned when we left.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Wendy, we truly appreciate your kind words. It's great to know that we were able to help you and your family have a magical trip. Please be assured we will share your feedback about the pricing of the food with the leadership team as we are always looking for ways to improve the guest experience. We can't wait to welcome you back the next time you visit the area.

"Mousie"

5
20/07/2018

Awesome, I stayed at other Best Westerns in my travel and was satisfied. Will continue. Comfortable all the way. Plenty of room, not falling over closed areas. TV was great with many channels. Plus, the view was amazing. Plenty of room to move around. You didn't feel like a sardine in a can.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Mousie, thank you for your kind review. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando!

"Great Location!"

4
19/07/2018

The location of this hotel is great. The bus service comes every thirty minutes. It was easy to get to and from Disney parks. We never walked to Disney Springs but it's close enough that you can. We went several nights and just drove and parked for free in their garages. Definitely ask for a Disney parks view so you can see the fireworks at night!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Ginny, thank you for your kind review! We're glad you had a magical stay with us and we hope to welcome you back again soon!

"Summer get away"

5
19/07/2018

Upon check in Denisha front desk service was absolutely the most pleasant lady. Very helpful friendly professional. Thanks Denisha. Our room was spectacular. Disney view of fireworks were great... Morning breakfast buffet was fantastic. Vance the omelet cook was so pleasant to speak with. Great customer service. We really enjoyed our one night stay. Denisha and Vance really made a pleasant impact on our stay.

"Looks better than it was"

1
18/07/2018

The location is awesome. The pictures looked awesome. The staff seemed great upon check in! That's where the fairy tale vacation abruptly stopped for the hotel portion of our stay. We were able to check in early, but the room we had requested was not available. I booked this room months ago and couldn't get a room I requested. Upon checking in we went to our room to find it smelling

"Good location But book with breakfast"

4
17/07/2018

Good location. Front desk people Could be more Friendly. Must pay for the breakfast. But breakfast was one of the best. Of possible and your are with four, likevus. IT is cheaper to book the room with breakfast. To park the Car cost also extra money.

"Avoid Guest Services TimeShare Scam"

1
11/07/2018

A year ago my wife and daughter stayed at this hotel and was satisfied with their choice. This year, I joined and boy we were disappointed. First off when entering the room we noticed that even setting the thermostat down as far as it could go, the room would not get very cool. A few days later, I found out why, the balcony door would not seal and all the cool air was being sucked out of the door. See the photo of the door. We also noticed the dresser drawers would not stay closed. I called the front desk for assistance and the maintenance man dispatched to correct used paint stirrers to try an level the unit and then use one stuck in a drawer to keep it from sliding out. Check out that photo below. They also have an area called Guest Services that appears to be help desk of some sorts. The reality is when checking on resort ticket prices, you are told you given a great deal then at the very end you realize its nothing more than a front for a TIMESHARE SCAM. Nothing but a scam and waste of your time. This hotel should be ashamed for allowing these hucksters to waste guest time. I was later told by one of the hotel employees that they get lots of complaints but due to the contract, they cannot be thrown out. YIKES. After our first day out at the parks, we return back to the hotel to only find out that housekeeping did come and refresh our room. I had to request towels and for our trash to removed. The wifi at this hotel was also a disappointment, the connections would disconnect all of our devices and when it did work it was incredibly slow. I needed to print tickets and used the business center to access email to print tickets. The wifi problem in our rooms was also in the biz center, it was so slow GMAIL would only connect with slow connection settings. Also had a problem with the printer, the ink was about out and QR coded did not print out. So I had to ask a manager for assistance and I was able to email him so we could get tickets printed. The final note is I did have a good interaction with a hotel leader who did tell me they recognize some of the above the issues and have been bought out by another brand. This location will be rebranded in future and that will certainly be a good thing. All in all, I would encourage any traveler to avoid this Best Western as there are so many choices in this area.

"Nice hotel"

5
09/07/2018

Clean, comfortable,and very close to Disney Springs. Free transportation to all Disney parks. The prices are ok. Nice restaurant and good food. All the cast members are friendly and nice. It was a family trip, and we enjoy this hotel. I highly recommend it!

"We will return!!!"

5
09/07/2018

The hotel strip on Lake Buena Vista is a great location and the Best Western did not disappoint! We booked a 7 day Disney trip with 5 park days. On our arrival day, we walked to Goodings to buy some groceries to make picnic lunches and walked around the Springs shopping and restaurant district. Our 5 park days were split with a leisure day in the middle which was half a day spent at the Springs and the other half relaxing at the hotel and using the pool which is very large and clean. There is also a baby pool and plenty of towels. The restaurant has a kids eat free plan. We had breakfast there 3 times and supper there twice. We ate a couple quick breakfasts in the room (there is a fridge) and all other meals were at the park. Transportation was a breeze. Quick shuttle to all 4 parks every half hour all day long. It only made one other stop at the hotel next door and then straight to the park. There is one shuttle for MK & AK and another for HS & Epcot. They were always on time and they are clean and comfortable. We loved our experience at the Best Western Disney Springs and will book again!

"1 night before flying home."

4
07/07/2018

Stayed for just 1 night before flying home, after 2 weeks on the gulf coast. We chose it for it's proximity to Disney Springs. You can walk safely from this location and it takes about 12 mins. Coming back in the evening, you will have to dodge the sprinklers. AC in the room was very fierce and I was cold in the night.

"Add in high resort fees when planning total cost"

2
06/07/2018

Resort and parking fees + taxes on these fees are added to your bill at the end, and total nearly $25 extra dollars a day.The parking fee was charged although the gates never worked the entire time we stayed. If you don't use their bus are you being charged a resort fee for? An unclean, cold pool? I wrote stellar reviews here about the hotel in the past, sadly this hotel has gone down hill.

"Disney world vacation"

5
05/07/2018

My family and I stayed here for 5 nights and the service was amazing. Everybody was friendly and they were so accommodating. The restaurant manager was great. The man making the omlettes for the breakst was sooo friendly and down to earth! This hotel was exactly why we were looking for!

"An okay hotel, but kind of dark."

3
30/06/2018

The hotel was clean, which is of most importance.However the rooms are kind of dark and gloomy. The transport to the parks are horrible.Went to Disney Springs, decided to come back around 10, turns out the bus driver went on break, so they sent a replacement driver, however this placement driver, kept driving by us not stopping and all his bus said was "Magic" It didn't say which hotels, so we weren't sure if it was hotel or not.2 hrs we were stranded, I eventually had to call the hotel and complain.

"Trip so Far"

3
30/06/2018

So far the trip has been decent. Pros: Good size room, early check in, and amenities. Cons: On booking.com it said that parking was free but it ended up being 8 bucks a night so be on look out for that! In addition the shuttle service is supposed to run ever 30 minutes but my girlfriend and I had to wait over an hour at EPCOT in the rain for our bus to come and we got no real explanation or empathy for it when I tried to talk to front desk about it. Hopefully it won't happen again.

"Great Staff"

4
30/06/2018

was there past wkend with wife and 3yrs old, got a room last minute at a reasonable rate., weather sucked so we spend the sunday n the hotel by the pool and bar. The staff were so nice and courteous.. Specially Juan from the market place and the afternoon bartender,.. im sorry I forgot her name... Juan complied with all our request and was so pleasant in his service,.. my son loved him... also Justin accommodated us with a microwave which made life a little easier since we were mostly indoors due to weather. Overall good place for the price but the staff make it the best.

"Family vacation "

3
18/06/2018

Let me make this as simple as possible but overall it's a pretty good hotel, perimeter and outside area was very clean the security and police officers outside made it safer for those who needed to feel that but again this is Florida and I'm from here and never felt threaten but it's still a nice to see that it's was there just in case!!!! Pool could be bigger with a bit more fun activity!!!! Staff very friendly all of them by the way!!!!! Now the room and balcony was decent size and clean!!! Beds were perfect firmness for me anyways.... bathroom tiles in shower looks like needs fixing ASAP seems like they fell and they just quickly patched it up thank god it didn't fall on our visit cause that's disgusting!!! And hotel needs to put microwave inside the rooms nice size fridge and coffee maker but no microwave!!! Beautiful view

"BEWARE-SHEETS NOT CHANGED"

1
16/06/2018

I pulled down the sheets in the morning to discover I had slept in someone's dried up (menstrual) blood.??? When I complained and showed the pictures to the woman at the check out-she replied, "Oh, I'll refund your resort fee" As I was totally disgusted, I asked for a manager and refunded through Priceline. Overpriced room and unexceptable circumstances-totally disgusted.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to submit a review of your recent stay at our hotel. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. I will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Close to It All"

5
16/06/2018

This hotel is close to it all and has transportation provided to the Parks and Disney Springs! It's easy to get to. We didn't get a room on the side to see the fireworks, but they are available. Easy parking.

"Awesome location and great staff"

5
07/06/2018

My partner and I recently stayed at the Best Western Disney Springs. We had an awesome time there. The concierge Kimberly was very nice, very helpful and efficient. Told us everything we needed to know. Helped us which ever way she could. Also the Guest Services Guy Gary (Gazza in Aussie haha). He was our best mate! He was all over on the down low on discounts and which ways were the best way to travel and explore Orlando and it's theme parks!The rooms were always very clean. Really happy with our experience.

"Very clean and great location..."

3
05/06/2018

They offer bus service to the parks which saves you $25 a day parking fees. Request a room overlooking the lake to watch the fireworks. The air conditioning blower almost never stopped running and was loud. Our room was very large and elevator access was no problem.

"Disney off-site Option"

3
04/06/2018

I initially stayed here about 4 years ago and thought it was certainly a reasonably priced option for being relatively close to Disney. This past weekend I returned and left with same impression and some additional thoughts. Pros: 1. Room was clean and bed/pillows were comfortable. 2. Location within walking distance to Disney Springs with shuttle service available to parks as well. 3. Reasonably priced 4. Refrigerator in room 5. Parking is convenient 6. 4 elevators 7. Parking fee seems to be cheaper than neighboring hotels in the Disney Springs area. 8. WiFi was reliable Things to consider: 1. Room was dated. No outlets near beds which is something I have become used to enjoying in hotels. I noticed that the bathroom/lighting/floors are showing some signs of aging. Wasn't a big deal for us, as cleanliness, comfort, value and location were most important for this trip. 2. Shuttle service leaves every 30 minutes yet stops at 2 other hotels. In addition, the bus goes to two different parks each run. While we wanted to go to Magic Kingdom, the bus went to Hollywood Studios first. Unlike Disney Transport busses, these ones drop off at the Transportation Center. I would say to plan on the to/from parks to easily consume an hour between the waiting and multiple stops. On the bright side, BW is the first stop on the way to other hotels and parks. This means you will get a seat! 3. A scent of some sort of cleaning agent is rather strong and is noticed the moment you enter the lobby. I recalled that from my previous visit. 4. Take your time in reading fees that are added to your final bill. Parking and resort fees are extra. 5. The return bus from Disney Springs stops at all of the Disney Springs hotels. BW is the 5th stop and it departs from a lot near the former Circe de Sole, not the area where the Disney Transport busses can be found. Final take away.... The hotel was specifically selected for my Disney weekend. It was a satisfactory option and the price was right. Having said that, if the prices are $20-$40 more at an “on-site” hotel, I would recommend staying there, simply due to the amount of time we spent on their bus service to the parks. Having stayed “on-site”, the Disney Transportation system truly is a major benefit. I thought I read on TA that this may become a Drury hotel. That would be quite exciting!

"Close to disney springs"

5
01/06/2018

Very close to disney springs. There is a bus system but we didn't use it as we had our car there as well. Clean rooms. Restaurant had good food and the breakfast was good as well. They were accommodating with food allergies as well.

"Nice Disney area hotel."

4
31/05/2018

Great location for Disney and they offer the extra magic hours and bus transportation. I would definitely stay there again. Could use new mattresses but not bad and would definitely stay again. Carpet getting a little old but it would not make me stay elsewhere for this price.

"Great staff and views"

5
31/05/2018

The staff was amazing, very friendly and helpful too. The rooms were clean and our view of the overall area was great. Breakfast was wonderful and was reasonably priced. They have a game room and a gift store which kept my grand kids and husband busy for a while. They are located with in walking distance to Disney springs and offer transportation to all of Disney's parks.

"Quick Disney Springs trip"

4
31/05/2018

When I booked this room on line I was aware of a resort fee charge. When I went to check-in I was told there is also a parking fee. I could not find this fee anywhere on the site. This is very wrong in my opinion. Had I known this before booking on line I would have booked else where.

"Attentive Staff...period."

3
27/05/2018

I'll begin with the good... *Staff was very friendly and I would rate all personnel at 5 stars. *Breakfast buffet was well worth the $15/person per day to have made to order eggs, assortment of fruits, bacon, sausage, breads, pastries, cereal, oatmeal, yogurts & cottage cheese. *Linens were clean. *Complimentary water infused with fruit was a good end to a hot day at the parks. *Very close (12 minute) walk to Disney Springs were all restaurants and shopping are located. *Shuttle transportation to Magic Kingdom, Animal Kingdom, Hollywood Studios and Epcot were all under 25 minutes. *Shuttle drivers were great *Pizza Hut & Mini Mart on premise I booked online directly with Best Western and then my wife called to confirm that they offered free shuttle to the Disney Parks as being an affiliate. At check in, was told there was a $15.74/day ‘Resort Fee' which covered the shuttle. So that was not free and this is were my disdain begins with hidden fees. Resort..?..? *Pool had 2 giant (3”) water beetles so we did not enjoy the pool once in our 5 night stay *Gym was tiny and heaviest dumbbell was 15lbs *Bathroom had no working exhaust and you can see the buildup of mold in the shower corners *Shower vent had dust/lint buildup *Restaurant floors were sticky *Laundry machines were very dirty with black mold *Bathroom sink water was scolding hot with no way of getting it to luke warm *Room 311 was right above the A/C unit which was super loud at night and obviously view was not same as what they show on their website. I think the online pictures of premises are of when the hotel must have first opened.

"First Time Off Site"

4
25/05/2018

We always stay at a WDW resort on-site, but the prices were to high to justify for our 48 hour visit. That being said, we've decided that next time we will come up with the money needed to stay at a "real" Disney resort (we just love the whole experience of theming and the convenience of a food court). One of the most difficult parts of this trip was being unable to use our Magic Bands to pay for things in the parks. We asked a few times, but were told you had to be at a "Disney" resort to use room charge. Hotel itself was fine. Lobby is attractive, rooms are adequate. The room was clean, and the beds comfortable, but the bathroom needs updating. We only used the "quick service" food area for breakfast our last morning, so I can't speak about the restaurants. We didn't even use the pool, or any other amenities, this stay! Location is great; being so near Disney Springs is a definite plus. Staff was hit or miss, as it is most times. Parking was not sufficiently explained at check-in, so it took us a while to realize there is more than one lot to choose from! I would recommend this hotel to other travelers, as long as "the Disney experience" isn't important to you!

"Great Disney Hotel"

5
25/05/2018

I absolutely love staying at this hotel when I go to Disney! They have some of the best prices and are so conveniently located. they are about a 15-20 minute walk from Disney Springs; less if you make creative use of their shuttle service. the theme-park shuttle service is amazing. Every 30 minutes! I love it. And the staff are amazing. A shout out to Adrian and Tess. They were both so very helpful. I still plan on returning.

"Anniversary Staycation"

5
24/05/2018

Bed was a little harder than I would like but the room was large and clean. Bus service to the Theme Parks ran constantly every 30 minutes and even though it is a little bit of a walk you can walk to Disney Springs.

"Nice rooms and great location"

4
24/05/2018

I've stayed here before on my birthday and the quality has been consistent. The rooms are good sized but do need a little refreshing. The bathroom door would not latch shut and the tubs need some texture on the floor to help prevent slipping accidents. Overall, the comfort level was great. I will be staying here again. Hopefully, the new owners will apply a little polish to the few items that need shining up.

"My stay"

5
21/05/2018

Hotel is great. Never had any problems except once when I couldn't get internet in my room. Hotel is in walking distance of Disney Springs. And the shuttles to the parks are great. I park my car and I don't have to get back in till I leave.

"Car windows smashed in the parking lot"

1
15/05/2018

We rented a room here on Mother's day. During the night, our car windows were smashed and our vehicle was burgled. The hotel refused to pay one penny toward reimbursing us for the damage, even though they charge for parking. I would think twice before staying here.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We truly appreciate your feedback regarding your recent stay with us here at Best Western Lake Buena Vista Resort. We will be providing your comments to our team to ensure we are best accommodating our guests. We hope to have the opportunity to welcome you next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Nice balconies and great staff"

4
13/05/2018

So we get really good deals here and we come to LBV a lot as we are pass holders at Disney. We have stayed at all of the hotels near Disney Springs with the exception of the Holiday Inn multiple times. For price and value I would say BV Palace is first then this Best Western. The parking and resort fees are the lowest. The service is really good so far. Rooms are large and clean with a super nice patio. We heard complaints of no hot water but we have never had an issue. Beds are comfortable and pillows OK but could be better. I am a pillow snob so it takes a good one to get a thumbs up. Our TV was missing channels but we use our fire-stick anyway so that was not a big deal. To that point the internet was good enough allow us you stream movies and slingbox our home TV so that is a huge plus. We are not that impressed with the food options although we have not had the pizza but the other options are just OK if you are in a spot for something to eat. Bar is fine with standard fair. The place is on the bus line straight to the parks and is usually pretty good. We will see what changes are made when they become a Drury property. Still a sold spot when the price is right.

"Disney hotel with fireworks"

4
11/05/2018

Very good room, great view, awesome breakfast with a Mickey waffle! What else could you want? Nice balcony with a view of the fireworks and a pleasant breeze. Not in the park, but right down the street, not far at all.

"Nice comfortable rooms all with balconies, short walk to Disney Springs, convenient shuttle to parks"

4
10/05/2018

Nice hotel right next to Disney Springs. Check in was at 3pm but room was not ready. Surprised by this because the hotel did not seem to be very busy so we drove over to Disney Springs for a few hours to meet family. (It was literally a 2 minute drive to Disney Springs, you can walk there too). The parking garages at Disney Springs do not charge for parking. There's also a shuttle bus to Disney Springs, but not until after 6pm. Also, there's a shuttle to the Disney parks every half hour until 1 & 1/2 hours after the parks close. This was convenient for us as we were meeting family at the Polynesian Resort at Disney for dinner. The hotel had a nice pool (no hot tub though) and I had the pool all to myself on a Monday afternoon. The hotel has a restaurant and bar but we didn't use it. It was not very busy. There is also a pizza hut express in the lobby, but by the time we got back from Disney it was closed. There is a breakfast buffet in the hotel for $16.99 a person, but I wouldn't spend that much money for a breakfast and can't eat that much anyway. There's a McDonalds nearby for a quick breakfast. There are lots of other restaurants nearby to walk, drive or Uber. We really loved an authentic mexican restaurant we found nearby called El Patron, which was not expensive and had happy hour prices for drinks all day and delicious food. If you need any help while at this hotel, see Gary at Guest Services. He was very friendly and answered our questions about the shuttles. Check in was easy, but we wish we would have been able to check in at 3pm but rooms weren't ready. Our room faced Disney Springs, so we did not have a room that faced the Magic Kingdom, If you want to watch fireworks from your room, ask for a room facing the Magic Kingdom. Really liked that all rooms have a balcony, except the 18th floor I guess. It was a pleasant stay here, and would stay here again because the price was reasonable for what you get. The hotel staff was friendly.

"Great hotel for Disney stays"

4
10/05/2018

The Best Western Lake Buena Vista is a great family hotel to stay near Disney in the Disney Springs area. The convenient buses get you to and from the parks quickly. Free high speed internet keeps you connected in the lobby and your room. Sofabed in some rooms make this comfortable for up to five people.

"Would have expected more from Disney hotel"

3
09/05/2018

We picked this because of the proximity to Disney Springs which was very convenient. It was a 10-15 min walk and had a nice sidewalk the whole way (partially shaded too). The shuttle also goes there but not until the evening hours. There is also a free shuttle to Disney parks that runs pretty regularly. I was disappointed that the magic express doesn't stop there, but we did Uber very easily. There was a convention of cheerleaders so the buffet at breakfast was too small to handle the very large groups at one time. The food was good, but not a great variety. The hotel room bathroom was very small and inconvenient. You couldn't close the door without walking all the way in the room passed the toilet. The shower was very small and not very clean. When we arrived, there was no water in the hotel so we had to leave right away to be able to use the restroom. The public restrooms were in bad state of repair. The toilets often overflowing and the sink falling apart. A couple of times we waited a very long time for the elevator due to multiple cars being down. Overall the hotel felt like a run of the mill Hampton Inn. The one shining spot was the balcony. Our room faced Disney Springs and we could see the fireworks from Disney and Epcot at night. The view across the pond was very nice.

"Very good hotel near Disney springs"

4
09/05/2018

We stayed at this hotel near Disney Springs, first, because the cheer group hotel was fully booked, second, because we prefer Best Western when possible, and third, because it is conveniently located. We found it clean and comfortable. Appreciated the shuttle service to the Disney parks and Disney Springs.

"Hotel needs work"

1
09/05/2018

We arrived at the same time as a large group. Waited 20 minutes to check in, and every time we needed to use the elevator, it was at least a 10 minute wait. Shower in the bathroom was broken and the toilet was loose on the floor. We stayed there a few years ago, and it was fine. It is time to renovate and update.

"Family trip "

2
03/05/2018

First let me start off by saying the staff here is incredibly personable. They were very friendly and helpful. I was however disappointed with the rooms. When we got to our first room I checked the mattress like I always do and when I pulled back the sheet both mattresses had brown stains underneath and the air condition did not seem to be not working. I called down and they immediately moved us. We dropped our bags in the next room, I checked the mattress and we left. I didn't think to check anything else as we were in a hurry at that point. When we came back later that night and looked around I noticed areas of the ceiling were it looked like a leak had occurred and paint was bubbling off the walls. After being in the room for a little while my daughter's allergies and my asthma started to become intolerable. I expressed my concerns with the front desk and all that had happened and told them we wouldn't be able to stay. They were very nice about it and apologized for the issues. We were also told that they had been having issues with the air condition system in a lot of the hotel and were in the process of over hauling the whole thing. I wanted to stay just because of the people but between my daughter's and my allergies we had to check out and go to another hotel. I will say they have hired some awesome people though. The staff was top notch.

"Not a good start"

4
03/05/2018

Checked in for 2 weeks only to be told we had to move rooms after one night. Not too impressed about that. Room very clean and hotel clean. Only fault was around the pool area. Been to this hotel many times before and would like to know what happened to all the sunloungers. Only 10 for the hotel pool!!! Bit rediculous. 10 for a hotel of this size. Needless to say it was pot luck if you got one. Note to owners order some more loungers.

" Best Vacations & nice staff "

5
03/05/2018

Super clean, nice staff!!!!!!!!!! Location convenience for every WDW adventure!!!!!!!!!!!! and Disney Sprint. Souveniers in the lobby. Transportation to de WDW parks and Disney Sprints all the time. Parquing near to the hotell. Amazing view from hotels rooms. I will be there soon. !!!!!!!

"Wonderful view! Great service!!"

5
03/05/2018

Fast check in, wonderful views. Great service! Had an issue with a leak and they came right away! Bed and pillows were very comfortable. Great Views from the 14th floor. Only con there is no microwave but does have a mini fridge. Will come back for sure

"Very Nice Disney Alternative"

4
02/05/2018

The room was very comfortable and clean. Nice balcony. I had a view of the Epcot and Magic Kingdom fireworks. There is transportation to Disney parks and access to Extra Magic Hours and 60 day Fastpass scheduling. I drove so did not use the transportation.

"comfortable, clean room for a good price, helpful staff, close to Disney and Disney Springs"

4
26/04/2018

I saw some really bad reviews and was nervous that we'd booked here. But, it's a great price and so close to Disney Springs and Disney! After we got to the hotel I couldn't understand why it's gotten so many bad reviews... I mean, you're close to Disney, it's more reasonably priced, there's a pool, you can walk to the Disney Springs restaurants and attractions and you can be at one of the WDW parks in about 10 minutes. The rooms are clean, comfortable. One review described them as outdated, but I didn't really think that, and honestly, go pay double the price somewhere else if you're that upset. The staff is incredibly helpful, gave us perfect walking directions to the restaurants at Disney Springs. My only complaint is that it's basically a WDW hotel and there's no Disney Jr on the cable. We had a wonderful dinner at Wolfgang Puck's Express just a five minute walk away, then my son danced with the other kids at a dance party around the corner at Disney Springs.

"An average hotel"

2
23/04/2018

The hotel was ok. The staff was very helpful. The room decor was mediocre. The food was horrible. My wife got a simple quesadilla that was in a puddle of grease. It was disgusting. Not sure if the pool was supposed to be heated or not, but the cold water felt good after running a 10k. Overall it was not worth the price. Stay on property. All star resorts cost less and are a better deal.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We're thrilled to hear the service provided by our team members exceeded your expectations. We are sorry you were unsatisfied with your stay at our hotel and we will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Disney weekend "

4
23/04/2018

Stayed here for a short weekend trip. Staff was friendly and room was nice and clean. Check in was a little behind as the room was not ready, but there was plenty to do in the area, so no big deal. Based on this trip, I'd definitely recommend this place. Great value for the area.

"Good price, good room, short on plug-in's"

4
22/04/2018

Having stayed at a couple other hotels in Disney Springs, I was very happy with the Best Western. The room was clean and comfortable. Parking was simple with a parking card rather than remembering a parking code. As with Disney Springs, the hotels have resort and parking fees. Least here at BW, they were the lowest I experienced. The only shorting coming I saw, was no USB ports in the room itself. Something I did see in the other two hotels in the area I have stayed at. Also, there was a shortage of plugs, as I had to unplug a lamp and clock, to plug in my laptop and cellphone charger. Still, for price and comfort, I would come back.

"Unhappy with check in"

3
22/04/2018

When I arrived at the hotel I was screwed it perfectly I got to the front desk to check in and everything was going smoothly until she told me that my room did not have a microwave while I actually did the reservation online and when I did that they told me that there was going to be a microwave in the room I would have purchased another room if they had not told me that so when I got there she I told her I know it's not your problem so I'll just handle this online with perfect she said excuse me I'm trying to handle it now just like that appreciate that because I was just trying to tell her that I know it's not your problem you didn't do the reservation and she got snotty with me she did handle the problem I do appreciate that but I was still very upset with how she talk to me thank you

"Clean rooms and quick buses make this a great budget stay at Disney"

4
18/04/2018

This is a nice older hotel walking distance from Disney Springs. There are elevated catwalks to cross the busy street into Disney Springs, which makes that walk much more doable. The rooms are clean and very well maintained and most of the spaces have been renovated. Some aspects do remind you that the hotel was built sometime in the 70s. The you can hear the water running in the air conditioner and there was a rusty panel in the bathroom. These little things remind you that renovations can't replace everything. Overall, this is a nice hotel that at its price range is a quality choice. The hotel does charge for parking though and that should be accounted for when making the decision to stay here versus a Disney managed hotel.

"Good Offsite Hotel"

4
17/04/2018

We stayed here the night before, & the night after, our Disney vacation. We liked having busses available to go to Disney Springs (& the Parks). Our view was awesome! (11th floor & 12th floor rooms.) Rooms were clean, but the balconies could have used some netting or something over the vertical railings. While the doorwalls were VERY difficult to open, I was glad because we have small children. The pool was NOT heated! It felt warm to us, but it would not have been pleasant on chillier days. Beds were super comfortable. Staff was extremely helpful & nice. They never made us feel rushed when answering our many questions! Overall a decent place to stay.

"Good stay"

4
17/04/2018

Best Western Lake Buena Vista - Disney Springs Resort is a good place to stay. Its clean, good location, has magic extra hours and bus service. Also, has restaurant with good breakfast buffet $15.99- 1 kid eats free with paying adult. Parking fee is $8 a night. Overall good stay. This review is from someone that this was my first stay off Disney property & if you are paying more that $150 a night then my advice stay on Disney property if you can find similar pricing if not its a good wise choice.

"Good location and friendly staff"

5
16/04/2018

Room met our expectations for a hotel at this price point. The room had a balcony with view of fireworks which was nice. The front lobby staff and restaurant/lounge staff were all very friendly and helpful. The restaurant was completely empty at dinnertime until one other couple came in which was a little unusual. The food was decent.

"Wonderful!"

5
15/04/2018

This was my second solo trip to Disney Parks and stayed here. It is close, safe, clean and affordable. Sometimes I used my car and sometimes I used the provided transportation. Sometimes I walked! Just a great place to stay.

"Great price for an ideal location"

4
13/04/2018

This hotel is a high rise perfectly situated just a short walk away from Disney Springs. The property is a little older and could use some updating but overall we had a great stay. It's location more than makes up for its age. The lobby has a snack kiosk, grocery store (not affiliated with the hotel so does not accept room charge) and a gift shop with lisenced Disney items. The restaurant wasn't great but you are so close to the many wonderful dining options of Disney Springs - why would you eat at the hotel anyway... Our room had 2 queen beds and a pull-out sofa bed. The beds were very comfortable. We didn't try the sofa bed. We had a good size balcony with chairs and a nice view of the Hotel Boulevad area. Our bathroom was clean and in good shape. The tub and bathroom door could be updated but overall in great condition. The pool area is basic but not lacking. No lifeguard. Plenty of deck chairs and tables with umbrellas and chairs. Outdoor restrooms. Window to the bar to get drink service. Shaded upper deck area with tables and chairs. Hotel offers shuttle to Disney Springs (6pm - early am). Shuttle service to theme parks is also offered. Parking, wifi, pool and fitness center are included in their mandatory daily service fee (on top of daily room rate)

"Quick weekend to WDW"

4
13/04/2018

Very nice hotel, clean, comfortable and close to WDW. Housekeeping was poor but hotel did correct once we made them aware that they never cleaned our room. Everyone was friendly and beds were very comfortable.

"Perfect Location "

4
08/04/2018

Location of hotel is perfect for All Disney Parks and a short walk from Disney Springs . Room was clean, beds comfortable and could watch the fireworks from the balcony. Only thing preventing the 5 stars is its a little over priced. Would recommend this hotel to anyone traveling with the main focus of the trips being Disney World.

"Just what we needed"

5
07/04/2018

This hotel was exactly what we were looking for and was within our budget. I would say it is a good alternative hotel from staying with the hotels in Disney World. The best part about this hotel is the shuttles that come every 30 mins, this way you are not pressured for time because you know another one will arrive. Out of the 6 days of staying in this hotel, we were almost always picked up and dropped off first which was nice. My family always had a seat on the bus. Our hotel room was cleaned. Our room did not have a microwave but there is one located in the lobby. Also there was always cold water in the lobby so we refilled our water bottles every day. Within walking distance to a 24/7 supermarket, restaurants, and a souvenir shop that sold items for cheaper than the disney parks. A few important tips I would suggest is if you are ever staying until closing at the parks ALWAYS ask your bus driver when the last bus is when you get dropped off and what parking spot the bus will be (there are letters like C9 etc). It is better to clarify right away rather than figure it out last minute. Another important tip is if you see a bus driver pull up on the spot that you were told to wait ask the bus driver if he/she is dropping you off at your hotel. I say this because sometimes the bus that takes you there (usually has a blue design that says disney resorts) isn't always the same coloured bus you go back to your hotel. One time we had a bus that said VIP and luckily a gentleman asked and said it was the bus back to Best Western. I wouldn't have known if I didn't ask. That why it is VERY important to double check, plus it doesn't hurt to.

"Nice but lacking."

3
07/04/2018

Old but not ancient. Could be cleaner. Rooms were good size. Restaurant was bad, food and service. Extremely disappointing. Price was good for the location. Only there for one night. Staff at check in were helpful and nice.

"Spring break last minute trip with teens "

5
04/04/2018

Decided since we have season passes to WDW to fly out for a few days during spring break. We actually were there over the Easter weekend. Found hotel for a good price via Priceline. Booked originally for 4 nites pay at hotel, then realized after booking airfare I needed one more day. Wasn't able to add the extra day to existing reservation so paid at time of booking for 5th night, ended up paying more for this night, figured it was due to spring break. Note there is an extra resort fee! Room was large and clean, we had a balcony which I did sit on only to have someone in a higher room throw water down onto me. Room 416 looks out over the parking lot but more importantly over the resort buses. We could actually see them siting there on their breaks which gave us time to catch them. Hotel has small market that we weren't impressed with, prices were high and although it was opened till 11pm it didn't seem to have much available this late. We frequented the “convenience type” store grabbing forgotten items and snacks. The ice water was a nice touch in lobby. Washed clothes in laundry room one night, machines take coins only but they were willing to exchange for me at front desk. About transportation ** note it is proved by Disney not the hotel. I booked this location specifically because it was on the Disney transportation system. Keep in mind it is not quick! It takes a good hour to get into MK from hotel. Planning on going to water park, buses are less frequent with just two return times. Also note that it seemed inconsistent, although they say every 30 mins, one night we waited over an hour and 1/2 for a bus back from HS. Again, this should not reflect on the hotel as it's Disney but just heed the warning. In the end, I would stay here again for sure and would recommend it!

"Excellent Hotel"

5
02/04/2018

I had no idea what to expect because it was our first time staying in a hotel near Disney World as we usually stay in a time share condo resort. First impressions matter most and we were treated with such hospitality upon arrival and through out our stay. The front desk were very courteous and knowledable, friendly, and willing to answer all my questions regarding Disney World and bus transporation., The bus shuttles were very convenient and so nice to not have to worry about driving and paying for parking. The pool is nice and large, the guest at this hotel were even friendly and nice to my children, everyone here is very relaxed. From the pool balconies you can see the fireworks from Disney World and conveniently located from this hotel is Disney Springs. Our room was freshly cleaned every day and the housekeeping services always put my children's emoji pillows on the bed which made us laugh upon arriving to the room. The morning breakfast buffet was fabulous. I had custom made egg white omelettes every morning and the Mickey Mouse waffles were spectacular, it made my children's morning waking up to a five star breakfast in our book. We also were treated so well with the wait staff, our waitress in particular Kathy made us feel right at home and had a generous heart to serve us so well. We looked forward to our breakfast every morning. Overall, this place is a fabulous hotel and if you want to stay at a nice place and get wonderful amenities with conveniences, cleanliness, good service, and wonderful hospitality, the Best Western of Lake Buena Vista is the place to stay!!!

"Better than expected hotel at Disney"

4
01/04/2018

My wife and I recently stayed at this convenient hotel just on the Disney property at Disney Springs. We found the hotel much nicer than many of the reviews. Hotel staff were pleasant and helpful. Eduardo greeted us on arrival and took our luggage to the room. He was very pleasant and had good suggestions for our visit. Self parking was easy. Eduardo was correct that the left parking lot was the best choice. Plenty of spaces near the hotel entrance. Although not new, the hotel and rooms were in generally good condition, the room was large on the balconies are a real bonus.

"Great location, great amenities"

5
31/03/2018

Near Disney Springs for shopping, dining, & playing. Shuttles every 1/2 hour to all 4 Disney World parks. On-site Disney store made for easy ticket purchase. Convenient gift shop/sundry store & grab-&-go food adjacent to lobby. Pool & poolside bar! Quiet, comfortable room.

"an over rated hotel stay"

2
30/03/2018

Pay to park. restaurant poor, Room poorly lit.. Air conditioner starting up every 10 minutes hard to sleep with that loud noise. Room items not same every night (drink cups not replaced). Buying items in takeout store way out on pricing.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We are sorry you were unsatisfied with your stay at our hotel. We will be providing your comments to our team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Overpriced for the quality "

2
28/03/2018

I was appalled at the quality of this hotel for the price I paid. I think they jacked up the price for Spring Break but if you're going to charge me double the regular rate plus add on resort fees and parking fees then you should have more than meeting rooms with their ceilings flaking down due to possible water leakage and a fitness center with only a few treadmills and ellipticals. It had two benches but not even a full set of weights. Overall the people that work here were okay and I think I would been okay paying $99 for one of these rooms but the amount I was charged for the shoddiness of this facility was outrageous. I will never stay here again. Ever.

"almost 4 stars"

4
27/03/2018

First We were lucky to get a last minute reservation .. since we are talking about Disney World and spring break time. The room rate was very good and is the best part of this review. I would say my room was clean and not sure if it had been update but it wasn't bad just pretty typical I would say. I think in my room the bed I slept in the mattress is about due for a change a bit soft(not bad ) but won't be long. Please note as I write this review I did give it a 4 star as it is worthy of it but it's on the low side of 4 but better than a 3.. The location to all the parks and Disney springs is excellent the bus shuttles pretty good. So combined room rate ,convenience and overall rating of being clean . You can get your Disney ticket here and other items.. we also ate there and the food wasn't bad. we only ate there since we were too tired to go back out . Now the snacks they sell like chips we paid about $3.00 for one of those little snack bags of chips so beware of those prices to go coffee not bad. I actually prefer to stay at a disney property but this really was pretty good and yes I would stay here again if I could not stay at Disney property at a good rate. on this trip I save about $100.00 for the night compared to like the value resort at Disney.It is with in walking distance to Disney springs

"Conference Hotel"

5
26/03/2018

This was a great venue. The prices were reasonable for a family organization. The staff was very helpful and accommodating. The hotel is very near to Disney Springs, so it was great for our younger members and adults alike. The free shuttle service to Disney Springs was a great bonus. It was very helpful that all of our conference events were on the same level of the hotel. This made it very easy to chaperone our young members, aged 0-22 years.

"Very nice hotel, great area"

5
25/03/2018

I booked a room for my daughter and grandsons this past weekend. They stayed here this past June and had a wonderful experience so I decided to book another room for them. Even though I didn't ask for a room that overlooked Disney but when she arrived, they gave her one of those rooms. They were so excited to see the fireworks again. She and her boys loved the breakfast buffet, they had plenty to eat and the food was very good. Ken who was the evening supervisor at the check in area was super nice to my daughter and to me as I had to call later. Gary who was working at Guest Services was very kind and helpful too. This place is very close to Disney Springs, within walking distance. This is not a new hotel but everyone was very helpful to my daughter and her children. Would definitely recommend this place. Thank you

"Disney Vacation!"

4
25/03/2018

The rooms need to be updated. The hotel should warn guess before they book about any yearly test. The hotel had a power outage due to a yearly test. I traveled with children and I couldn't sleep until the test was over (3 am). The elevators were very slow. The hotel is near many restaurants. Located in a safe area and quiet.

"Friendly staff, nice room, easy parking"

4
22/03/2018

We stayed three nights and visited Disney Springs and Epcot. We purchased tickets for Epcot at the hotel gift shop. There are several busses going to the various Disney parks, and this was a convenient way to get there - you just have to pay attention and ride the appropriate bus. Transportation to Disney Springs was not provided until later in the day, but we did ride back to the hotel on the bus. There is a restaurant in the hotel and other restaurants in the area. Breakfast was not included in the room price. Our room was comfortable, and we had a nice view.

"Disney"

4
21/03/2018

Take advantage of pre check in to park car and ride bus to parks. The bus schedule was not clear --- buses were to run every 30 minutes so we found that to be on the hour and half hour except for the end of the night. Be sure to have the exact bus schedule and times communicated accurately.

"Great for a last minute stay"

4
20/03/2018

Inviting lobby, nice room, friendly staff, and great view of Orlando area. We booked this as a last minute stay and were only there for a few hours as I had to be back at work early the following morning. After three days at one of the theme parks in Orlando we just needed to get a little rest before getting back on the road. Wish I hadn't had to be at work the following morning so early or I would have enjoyed sipping a cup of coffee on the balcony.

"Disney area stay"

4
20/03/2018

The hotel is in a great location and provides shuttles to the various parks in the area. Hotel staff is friendly and welcoming. Parking has a minimal charge, but lot is safe and secure. Pool area is nice.

"dirty rooms"

1
19/03/2018

the rooms were dirty, extra charges included, outside staff not that friendly. If you are looking for a good hotel I would not recommend this one. The only thing that it had going for it is the closeness to Disney springs and not a horrible price.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your comments and feedback from your recent stay with us. I am very sorry for the service issues you experienced. Your feedback will help us improve and I will address each of these issues with my team. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Quick Getaway"

4
14/03/2018

Nice clean hotel. Within walking distance to Disney Springs and other restaurants. Room was nice and comfortable. Being close to Disney Springs was a big reason we selected Best Western. Only complaint was the girl at check in wasn't overly friendly, otherwise the rest of the staff we came across was great.

"Girls Trip to Disney"

4
14/03/2018

A friend and I recently stayed for our quick girls trip to Disney from March 8-11. We arrived late Thursday night and were greeted by the very friendly front desk staff. Mustapha was extremely helpful with getting us settled quickly as we were tired from a day of work and traveling. He even hooked us up with a nice snack bag with water. The room itself was basic. We didn't have the best view, but we also didn't spend much time in the room. It did the trick, and we weren't expecting a 5 star, high end resort. My biggest complaint for the hotel however would be the elevators. They were EXTREMELY slow, and at one point there were 8 us who got stuck for about 20 minutes. We had to use the call button, and maintenance came. When it was fixed, even though it wasn't that long, it felt like an eternity to be stuck that long with strangers in a small space! The hotel never apologized or greeted us when it was fixed to see if we were ok. Not that big of a deal, but kind of rubbed me the wrong way. The day we checked out, all the elevators were running extremely slow with large groups of people waiting on every floor. We stopped on every floor with a packed to the brim elevator. On the up side, the hotel offers a shuttle to and from the parks, which was nice. It would be an added bonus if they offered one to and from the airport.It was however late one night which was slightly annoying, but again really not a huge deal. Traffic happens. We really didn't spend that much time here, but in the end it was worth the perks. This was a pretty last minute trip, and it was a place to sleep and shower. We did have breakfast on the morning we left, which was pretty good. Everything seemed fresh and there was a decent selection. I'd say we visit this hotel again, though I may take the stairs!

"GREAT place to stay for convenience and price (this beats staying at a Disney Resort, hands down!)!"

5
14/03/2018

You can't get any better than this when it comes to location to Disney and the price! The staff (management, front desk, housekeeping) is friendly, courteous and knowledgeable. Very close to Disney Springs, the Disney parks (with free transportation available) and all of the other eating establishments you may desire (all within walking distance!). I recommend spending a little more and get a "Disney view" room, if available. Watching the fireworks at night from a distance is amazing!

"Great experience!"

5
13/03/2018

Eduardo was awesome! He always asked how things were and was extremely helpful! As for the room, it was fantastic, clean and had a great view. The whole stay was very pleasant and I would definitely stay there again.

"Disney Trip"

5
12/03/2018

The hotel was nice and clean. The staff was friendly and helpful. The view was amazing as we had a Disney view. I was also able to have an early check in which was great. We were able to see fireworks at DHS, MK, and Epcot from the balcony.

"Nice stay near Disney Springs"

4
08/03/2018

Nice resort. We stayed on the 17th floor, very quiet, fast elevators. The room was a bit dated but very clean. The towels were small but obviously fairly new. My only gripe is the outlets need to be replaced through out the room and bathroom, very hard to keep connection for charging phones or running blow dryer. We didn't eat breakfast there since we couldn't order a la carte there, only in the snack shop. We just headed to Disney Springs for breakfast options instead. Staff was friendly and professional. I liked their on line check in with the opportunity to make requests and let them know my approximate arrival time.

"Great option for Disney"

4
08/03/2018

I would highly recommend this hotel over the Disney Budget Options (All Star Resorts and Pop Century) Firstly the hotel is in a great location - 15 minutes walk away from Disney Springs in one direction. And about 10 minute walk in the other direction is a variety of restaurants, fast food outlets and a super market. So all very convenient. The hotel provides COMPLIMENTARYshuttles to all disney parks throughout the day which come every half hour, They also do shuttles to disney springs in the evenings. No need to make reservations - just jump on! Best Western also provided a free extension to our disney tickets.- "Extra Magic Hours" which means you can access the park for an hour or two before/after standard opening times. The rooms were great - beds nice and comfy - very large television with large selection of channels. In room safe was huge - I thought it was a fridge at first. We did receive shampoo, conditioner and soap. There is a daily resort fee charged so do keep that in mind when booking. All staff encountered were extremely friendly. Would definitely stay here again next time I visit Disney

"Spontaneous getaway"

4
07/03/2018

We were in Orlando for one night. We visited Epcot Flower and Garden Festival on Monday March 5, 2018. The reviews are pretty good so we thought we would take our chances. We are glad that we did! Yes, the hotel needs updating (don't they all?) But... We upgraded for a Disney view and were put on the 16th floor. The room was clean and the balcony had a little table with chairs. We ended up ordering take out from the hotel restaurant and enjoying it on the balcony while watching the Epcot fireworks! We will stay again! I can't wait to plan for our next trip!

"Nicely stuck in 1960's"

3
06/03/2018

So I enjoyed my stay at the Best Western it has a great location close to good food and facilities. The hotel style is a little dated, but the staff was friendly the internet was mostly fast. The food onsite was drab skip the Pizza it is terrible but take a walk down the street, and you will find great food. Sweet Tomatoes healthy and tasty food.

"Very Nice Stay although a bit dated"

3
04/03/2018

We made a last minute decision to spend Old Year's Night/New Year's Eve in Orlando and took this property as choices were limited. The bathtub had a crack, there was no shampoo, conditioner, body lotion. It is an older hotel which is in need of refurbishing; but we just needed some place clean to sleep that was close to Disney.

"Convenience and a pool!"

4
27/02/2018

When we first arrived, Denisha who helped my husband and I was AWESOME! My husband joked around asking about an upgrade, and holy crap! She delivered. She put us in a suite on the top floor. Amazing views. So Denisha was wonderful, our room was great, the pool area is very nice and we could walk to the restaurants up the street. There's buses to Epcot, Magic Kingdom and Disney Springs. All we needed was an Uber for the airport.

"Best Birthday in Orlando"

5
25/02/2018

We had a horrible experience with a hotel the night before. I DESPERATELY searched Trip advisor for a better one. Came scross this one as we were visiting attractions in the area. Made my reservation and when we git there,about 45 mins early the room on the 17th floor was not available,only on the 14th. I love to be as high up as possible. So, kinda frustrated and hot from walking all over,I said we'd wait on the one on the 17th floor, disappointed,thinking my mini bday weekend is not going so well. Then Ms LaNisha asked us to wait a bit longer,about 15 mins and promised she'd make our stay worthwhile. I at 1st thought something was wrong with my ccard,but knew it couldn't of been. So we waited in the restaurant area eating our Authentic Chicago Style pizza, that we was so frantic to find way down in Orlando! She called us up for the rm key n parking key cards. Told us to let her kniw if we liked the room. Omg! I still want to kiss her to this day for turning my birthday weekend around from horrid to the most fabulous Bday/Valentine's getaway ever! When we swiped our key card,jaws dropped. I still can't believe our views and our stay! 18th floor mini apt/penthouse! I lovvvve u LaNisha! Bestest Bday ever, if I failed to mention it! We still talk about how we hated to leave, I miss it so. U are a gem!?????? We left only for a few hrs to enjoy the park by Madaam Tussards, which esp at night is such a nice atmosphere! Restaurants,fountains..huge ferris wheel..just nice chill mode We went to the museum earlier,but wanted to enjoy the night air of warm FL,since Ga had some pretty chilly days. And the park where the catapult u in the air-...ah no thanks! Stop by the food truck next to the motel down the street..Venezuelan food to die for! I was full and couldn't stop eating while I enjoyed our night views as we ate dinner from the top of the world,having had such beautiful day & night out. X??X??X??

"Decent price, clean"

4
24/02/2018

This is a fairly decent hotel, for the price it was a bit nicer than I expected it to be. However keep in mind there's a “resort fee” they will add on that is required; it covers the wi-fi and the shuttle... The shuttle was a disappointment, it only runs at certain times and every 30 minutes and stops at several other area hotels on both ways. The lobby was very nice and clean. The service good. The room was okay. The room wasn't as clean as I like; I moved the bed back to plug in cell phone and there was so much trash behind bed it was crazy. Looked like it hadn't been vacuumed or cleaned in quite a while. Bathroom was clean, and room amenities nice. The snacks in the shop in the lobby were comedically overpriced, but that's typical.

"Very Convenient and Inexpensive Hotel"

4
23/02/2018

a good-looking and very accessible hotel. All the amenities are vey convenient and easy to find at first sight, like the lobby, the restaurant, the pool, the souvenir shops with very friendly people to where you can buy entrabnce tickets to the different Disney parks. It doesn't look like a maze inside. There is no Rental Car desk but they will call someone who will pick you up for free to go to the B-Hotel across the road to make the paperwork and contracts very easily with Enterprise. You can have a nice room with a view over the lakes , landscapes , pool parking-lot, Disney Spring malls, with a nice welcoming fog next to your balcony early in the morning.

"Seemingly Nice, but Disappointing"

2
21/02/2018

My wife and I just went on a week long Caribbean Cruise. We decided that since we had already traveled across country to Orlando, that we'd take a couple of more days and visit a couple of the Disney parks. Of the hotels on the Disney World complex, this was one of the least expensive, though it's still a lot of money. We basically just slept in the hotel. We were gone most of the day, so we didn't get a chance to check out any of the amenities such as the pool, restaurant, or gift shop. For reasons I don't understand (other than that they must have been out of other type rooms) we got a disabled person room. The closet had a bar less than four feet from the floor. There was no tub, only a large shower with a seat and a shower head on a hose. That was fine. It was high up and the water pressure was adequate. What we didn't like about the bathroom was the lack of counter space. The sink had a few inches around it and there was the top of the toilet. My wife appreciates have the space to spread out her stuff and there was none of that. I don't know if that's specifically due to it being a handicap room or what. The room itself was poorly lit. There was evidence that all the housekeeper did was make the bed and change the towels. Stuff that was on the floor was still there. At one point the extra long handle on the drapes came off in my hand. I left it in a conspicuous place so they'd know to replace it. Never happened. Dumb stuff that competent hotels don't allow to happen. The air conditioning was poor. It blew air that was slightly cooler than the room air in spite of it being set to 70 degrees. We should have complained, but it was late each evening when we got back to the room and I didn't want to take the time to wait for them to send someone up. I won't be using them again.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to submit a review of your recent stay at our hotel. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. I will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

"Stay here..great property"

5
16/02/2018

I stayed here 34 years ago on my honeymoon, but the bones are still the same. All I have to say is positive, great people, very informative, wonderful location, free shuttle to the parks, etc. We had to move our room soon after arrival but were met on our floor by the attendant. The location is an easy walk to the main drag where we went to the store to pick up essentials, water, snacks, etc. and many restaurants if needed were also in the area. We had a balcony, a disney view, a fridge, comfortable beds and very clean room. Given that the hotel is within a 1/2 mile to Disney Springs, we walked and spent the first day there. We had the buffet breakfast one morning but found it to be too much food for us. They also have a café where you can buy food and drinks on the run. Magic Hours for these area hotels are also offered which allowed us to enter the Animal Kingdom early to get in line for the new Avatar ride early. The staff, property and location are all a plus. I would stay again without hesitation. Thank you.

"Nice Hotel with Disney ammenities"

4
13/02/2018

The hotel is an older property, but is in good shape. Located approximately a1/2 mile from the Disney Springs entertainment area, which is very walkable or by available bus service after 6 PM. The hotel is also considered a Disney Resort Hotel, with transportation to all the parks provided. We stayed in room 1614, which had a wonderful view of Disney Springs and Epcot, with the firework show visible from our balcony. The room was very large and appeared to have been refreshed recently. One issue was the room was warm upon check in. We contacted the front desk and the room was much cooler when we returned from dinner. The staff was very friendly and seemed very willing to help with any issues. All in all the hotel is a soild 8 with just some minor updating needed. Great value for the area.

"Great location"

5
13/02/2018

We stayed here for 4 nights. Location is great. Shuttle service to all parks and Disney Springs! The hotel was very clean. We checked in with no problems, the staff at the desk were very friendly and helpful with any questions that we had. We stayed in the 11th floor facing Disney. Our room was a decent size with a balcony. It was very clean. We were able to see fireworks from our balcony at night which was a nice surprise. We enjoyed the Best Western and will probably stay there again in the future. Everyone that worked there were extremely friendly. They have a restaurant and bar. Which is nice if you want to have a drink after a long day walking around parks or shopping at Disney Springs. The bartender was very friendly and a pleasure to talk to. We had the breakfast buffet one morning. The food was good and the chef making omelets was very nice and would accommodate your requests. We spend one day at the pool. The water was warm the pool was clean. I'm not sure when it is their busy season what it is like as the pool area is small but when we were there it was fine plenty of places to lounge so it wasn't a problem. Overall, nice place, clean, friendly service from everyone that works there and great location !

"Hotel was good for the value needs updates"

3
04/02/2018

This hotel has some great amenities such as Disney magic hours, transportation, close to Disney Springs and restaurants. Bad side is that it is a little run down but how much time do you spend in your room if you are staying going to Disney etc. The breakfast buffet is good with homemade omelets and fresh fruit. That was great before heading to the parks. The pool is small and no whirlpool. However, the pool is heated and feels good but the pool towels are way to small. The rooms are outdated but was told they are being renovated. The staff was nice. Site does say there is a shuttle to he outlet malls, there is not one available. The advertising for the hotel needs to be cleared up. Overall a good place to park yourself for a couple of days and not have to over spend on an overpriced hotel.

"good location, staff really tries"

3
04/02/2018

We arrived only to be assigned a room where the smoke alarm was beeping away. Maintenance came up twice and finally replaced the smoke alarm, but it continued to go off. We were moved to another room down the hall. It was a no smoking room but definitely smelled like smoke. Average room. Lobby appeared to be updated, but not the rooms. Breakfast buffet was expensive at $31 per person! Probably would look elsewhere next time.

"Shower tub clogged, stained sheets"

1
03/02/2018

You can tell the cleaning and maintenance staff do the bare minimum in cleaning and up keep of the rooms. The decorative blanket had a white stain. The tubs in both rooms my family rented were clogged and wouldn't drain. It was gross. When asked for a solution the female who answered the phone said things like “mmmmhmmmm” “wait a minute” and then said some one would “hook us up” with a plunger. So my dad had to plunge both showers himself... Yeah, never staying here again. I guess you get what you pay for. But they shouldn't be allowed to use the name Best Western that is for SURE.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, I would like to apologize for your experience at our hotel. I am very sorry for the service issues you experienced. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Lake Buena Vista Resort Management

"For the Value the room was average. Would not stay again, rooms were not up to par."

3
01/02/2018

Rooms were average and not very up to par. For the value of the room, I guess for one night it will work for our family. Would not stay again. It was close to Disney Springs and did have transportation to Disney Theme Parks.

"Mice/Rats in my mattress"

1
01/02/2018

We got this hotel free because my dad gifted me his hotel points. It seemed like a good option and close to Disney. On the third night of our four night stay, I woke up to the sound of wires being chewed inside my mattress. I thought I must be just going crazy. Then I woke up again when it felt like something inside the bed was moving. Again, I just thought it was all in my head. This continued for most of the night. Then I felt the snout of a mouse in the mattress go right up my back directly beneath me!!!! It took everything in me not to scream!!! I told the hotel management and they were extremely understanding and helpful. I know it wasn't there fault so I did my best to treat them kindly. The manager gave us an upgraded room for our last night there and waved our parking fees and refunded the points for one night. Although I felt like they did their best this hotel will always remind me of that night I slept with mice! So, I personally won't be back. And my entire family is also now sick- wondering if that 3 night stay in a rodent infested room had anything to do with it? But if my experience with the mice/rats wasn't there this hotel would be a decent option for buget travelers.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We truly appreciate your feedback regarding your recent stay with us here at Best Western Lake Buena Vista Resort. We will be providing your comments to our team to ensure we are best accommodating our guests. The next time you consider staying here please reach out to us so that we can have another chance to provide you with a superior experience. - Best Western Lake Buena Vista Resort Management

"Broken items and no parking but they do have a great staff"

3
30/01/2018

The hotel seemed old needs updating in most areas especially in some parts of the rooms very clean though very nice staff they should also let you know about the fact that you have to pay for parking it's not on the website or included in the hotel fee

"Best Western 34th Anniversary"

5
29/01/2018

I chose this hotel to surprise my wife for our 34th anniversary. When I told the desk receptionist, she upgraded us at no charge to a wonderful lake side room where we could even see the EPCOT fireworks from the balcony! We were also given a voucher for a free breakfast fir two! I kid you not that it was one of the best if not the best breakfast buffets I have ever had!!! The hotel is very nice, well appointed. Only complaint is the TV was a bit small and there was no microwave in the room. I didn't like the $13.95 per day charge for parking, but that's the resort world. I HIGHLY RECOMMEND THIS QUALITY HOTEL. It's in a great location, too! MY WIFE WAS VERY HAPPY!

"A place to sleep."

3
23/01/2018

I was in the area for business and booked this hotel, I'd stayed once before and knew it wasn't amazing but the daily rate was reasonable so I committed to 4 nights. Beware of the reasonable nightly rate though, it increases when they tack on the "resort fee" and parking charges per night. I'm sorry, this is a hotel, it's not a resort so I don't understand the resort fee but that seems to have become the norm with all of the hotels in this area. The room I had this time was larger, it had a King bed and a sofa bed but the rooms really do need to be updated, they're just dated and tired. The location is okay but is on the far end of Hotel Plaza Blvd so for me is a bit further than I care to walk to go over to Disney Springs. But the nice part is that since it is a good neighbor hotel you do get access to the extra Magic Hours at the parks for guests staying on property, not something I took advantage of being there for business but a nice perk when you're paying less than you would be at an official Disney property but still getting some of the same benefits. Overall it's an okay place to be for convenience and if you're just looking for an affordable room to sleep after spending your days in the park but don't expect a magical experience.

"Broken AC Unit"

2
22/01/2018

We were looking forward to a family weekend at Disney and were not planning on spending a significant amount of time at the hotel so we were not worried about the reviews that said the hotel needed updating. The hotels in the Disney Springs area with the shuttle service to Disney are very convenient and cost effective. We agree that the hotel needs updating but what concerned us more was that our AC unit was not working properly. We tried to warm up the room on a cool evening and the unit would only blow cold air. We stopped at the front desk for help. Thankfully, the technician, David (I think), arrived right away and went to work. He told us that the unit couldn't be fixed that evening and offered to find out if another room was available. Although it was late at night, we decided it would be better to move in order to guarantee we'd have a comfortable night. Unfortunately, the hotel was fully booked. He made sure the unit was turned off and offered to bring us blankets. The blankets ended up being a blessing. Although the unit couldn't be fixed, we were impressed with how quickly the problem was addressed. The front desk adjusted our bill a bit which was appreciated. If you are a hotel guest, you get Extra Magic Hours at a set park each day. I had gone down to the concierge desk and he told me I had to get it at the park. When we got to the park, I was told that it should have been done at the hotel. We missed the precious extra time waiting on line to get the vouchers needed. At the hotel you need to go to the front desk for the voucher, NOT the concierge desk. I found out that the concierge desk is not run by the hotel, however I still feel that they should have directed me to the front desk for the vouchers. When I mentioned it to the front desk manager and clerk they didn't apologize, seem concerned, or offer to make sure the correct information is given to guests. Water in the shower is lukewarm. If you like hot showers, you might be disappointed. There is a refrigerator and coffee maker in the room but no microwave. There is an $8/day parking fee and a resort fee. They do not offer a free breakfast but they do have a restaurant and a cafe area where you can find some quick food for on the go. We did not check out any of the hotel's amenities so we are unable to speak of those. All in all, we would have given this hotel an extra star if the AC unit wasn't broken.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, I would like to apologize for your experience at our hotel. I am very sorry for the service issues you experienced. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Lake Buena Vista Resort Management

"Hotel is Showing It's Age"

3
22/01/2018

Booked this Best Western for only one night and I honestly wouldn't want to stay any more nights than that. I'll start off with the positives: excellent location close to Disney Springs, has a free shuttle service to and from all the Disney parks, employees were nice, lobby looked fine, and they have two shops located in the lobby that were very convenient. There's just one big negative I have and it's the rooms. I took one step inside and I can tell this hotel is very old. Room looked and smelled old. Had popcorn ceiling, drop ceiling by the bathroom, carpet had stains and smelled bad. Half of the outlets in the room didn't work. The room just had an overall creepy, dirty vibe. The only good thing about the rooms were the beds, very comfy. I just hope they remodel this place inside and out soon.

"Very nice"

4
18/01/2018

Nice hotel with all the nessessities. Nice staff and friendly. Good rooms with a nice view. Easy access to Universal studios, Discovery Cove, Seaworld and other attractions. Very good help at the front desk with booking of tours etc.

"Good Stay"

4
12/01/2018

Great location, good Hotel, one of the very good best western. Walking distance from Disney Springs and some restaurants in the area. 10 min away from convention center. For business or for pleasure is a good hotel

"Short by sweet"

4
10/01/2018

Just another last minute trip to Orlando with the family. The BW LBV is perfectly located by Disney Springs, great food locations and shopping. The hotel was full of activity that weekend because it was Disney marathon weekend but still offered a quiet peaceful night sleep. The 2 queen bedroom with sofa bed was very spacious for a small family. We requested a room at higher floor with a Disney view. You get your very own fireworks show from the balcony. Overall , a good weekend stay.

"Stay needed before Resort Stay"

3
10/01/2018

Overall it was just Okay. Didn't expect much and it lived up to that. They really should provide airport transportation, even if it's shared. The park buses are shared and it is few and far between. We needed Uber all of the time if we were going to enjoy our day.

"So far, Meh."

3
10/01/2018

No coffee until 7:00 AM? Probably cannot stay with you again. Otherwise, seems decently located and somewhat attentive staff. Got an early check-in which is great! Seems clean. Here for business but seeing a lot of families with small kids here for Disney, so likely a good value stay.

"Conveniently situated"

3
08/01/2018

A great option for those who do not want to stay at a WDW hotel but want easy and fast access to the parks. The shuttle runs every 30 min. Quite effective. We used it six days in a row and only had to wait an hour once for the shuttle to take us back to the hotel. Walking distance from Disney Springs. We felt that the breakfast was not worth the price. No microwave in room.

"Hotel Stay"

5
07/01/2018

great service clean room great location. Breakfast buffet is a awesome benefit WDW location within minutes among Disney springs.Their a selected Hotel for extended hours for the theme parks now those who stay at the hotel

"Disney world vaca"

5
03/01/2018

We stayed at this property for a small disney vacation. Having stayed on Walt Disney resort before we wasn't sure what to expect but this was a great place. A short walk to disney springs and the disney bus service runs every 30 minutes.

"Nice Hotel, Good Prices, Great Location"

4
02/01/2018

We have Disney Annual Passes so we frequently stay a night or 2 in the area and always look for nice hotel with the best prices. I prefer to stay by Disney Springs for those nights you aren't at the parks - its a quick 2 min drive (some may even attempt to walk). The hotel was nice, our room had a nice view and was clean. Nothing to complain about there. The breakfast buffet - umm well, not very great. We had free vouchers so - it was free, cant complain. But if I had to pay the 15 bucks (or whatever it was) a person, I would not have done it after the 1st time. It was your typical free breakfast you get at other hotels but they charge you for it and it wasn't very good (Danish, make your own waffles, fruit, cereal, some hot food like pancakes and bacon, omelet station). Never had lunch/dinner there but some people were saying how great the wings are there. They also had a pizza hut, icecream, a small convenience store and souvenir store there too. It was too cold for the pool but it looked nice a clean. The employees were super nice. Vicky the bartender was awesome! They did provide bus service to the parks, but never used it. As long as its in our price range, we will definitely be back. Location, Location, Location!

"Vacation"

4
02/01/2018

Nice Hotel, but we have a very bad bed, the mattress don't feels good,it has a hole in the middle?? (room 418) and all the plugs was old, and the tv you have to unplug to turn off ???? Al most clean, but great location.

"Beautiful hotel"

5
31/12/2017

Lovely, spacious room and comfortable bed. Friendly and courteous staff. We enjoyed our 4-night stay. Conveniently located near Disney Springs and we used the complimentary shuttle to and from the Disney parks.

"Good Location to many Parks and activities"

4
30/12/2017

We have stayed at this location multiple times. This time was not my favorite stay. Our first room had a Disney view which is very nice, but AC was not functioning properly. The next day, we moved to a new room (with no view) with the help of the CS Rep. Our second night was much better. Reason- somthing about needing to manually switch the system from Heat to AC??? It was cold the previous week and warm during our stay. Welcome to Florida winters.

"Beautiful Hotel"

4
28/12/2017

The hotel itself was beautiful and clean. We were just dealt a bad hand and ended up in a room that was too hot and the temperature could not be changed. The staff took a little too long getting us into another room. We had been traveling all day and checked in around midnight ready for bed.

"Unfriendly service"

2
27/12/2017

When had an issue and needed help from the staff and manager, they were no help and made no accommodations to help us. Will not be staying here again. The location was good, but they're are plenty of other hotels on the lake beuna vista strip that I would choose over this hotel.

"Great hotel, great location"

5
27/12/2017

Great alternative close to Walt Disney World for those people who don't want to spend a lot of money just to stay in a Disney-owned hotel. Convenient to WDW and Disney Springs as well as additional shopping options. On top of that, moderate pricing makes it a great place to save money. Priced like a budget hotel in this area (surprising given we were there the week before Christmas!) it outperformed some luxury hotels (including a Disney hotel we stayed in later). Clean modern facilities, great service, plenty of amenities. Convenient to Disney Springs and Walt Disney World (WDW) park as well as a shopping center just outside WDW where you can get cheaper restaurant meals, a grocery, and lower cost souvenirs. A great alternative for people looking for an alternative to paying high Disney prices and yet accessible to WDW.

"Wonderful"

5
27/12/2017

I love it, wishing to go back soon, I really didn't think I was going to be so happy . The one thing I was a bit disappointed was on the tv because the cable service was terrible but other than that it was a great stay .

"Major price hike!"

3
26/12/2017

This used to be one of our favorite places to stay in Disney. Its an easy walk to Disney Springs, rooms are large, and staff is friendly. Resort and parking fees are reasonable compared to other hotels in the Disney Springs area. But Disney just announced that guests at these hotels will now be able to book Fast Passes at 60 days out and participate in Extra Magic Hours (something that was exclusive to Disney resort guests) and suddenly the prices nearly doubled! We visit Disney frequently and are heading back in a few months. Rates that used to be $80-$100 per night are now $185. For that price, we can stay at a Disney moderate resort. At this new rate, the hotel is not worth it.

"location, location"

5
20/12/2017

This was a great place to stay. Very close to Disney World properties. The shuttle service was great. The hotel was clean and the staff was very friendly. I did not know that they had washer and dryer on our floor. We could have taken less clothes. This hotel is located on Disney property so everything was according to Disney's high standards. The price was right and if you get a room on the back side of the hotel you can see the fireworks shows from your room

"Great but...."

5
20/12/2017

When I tried to call to ask if our room was ready because when making the reservations I requested early check in (and I understand it's guaranteed) the woman on the phone said we had over 100 checkouts and early checkin is not guaranteed then hung up. I was surprised because I work in customer service and I travel all over the world training businesses in customer service and was shocked. I use best best western most of the time (being a diamond select member) and was just surprised. I'm sure this was a one time thing and I know people have bad days but this was a lack of good judgement on the person in reservations.

"Magical Getaway"

4
19/12/2017

The hotel was clean and had big rooms. The staff was friendly and someone was always at the desk. Not your typical Best Western because you have to pay for parking and breakfast, but still a great hotel to spend a few days. About a 10-15 minute walk to Disney Springs and a bus is available every 30 minutes to take you to the Disney Parks.

"Weekend trip"

3
18/12/2017

Location was great. Beds were very comfortable and balcony was a nice feature if you choose that room. Overall a good value for your money considering comfort and location to the theme parks and Disney Springs.

"Very good hotel for families"

5
16/12/2017

Overall, we had an enjoyable stay at this hotel. Chose this property due to it's location near Disney Springs and the frequent bus shuttles to the theme parks, so didn't need a rental car while there and just took an Uber to/from airport. We upgraded to the high-floor fire-work view rooms since travelling with young kids we knew we would not be out late at the parks to see the fireworks. Although the rooms are not the most modern furnished, they were still comfortable and appropriate for a 3-star category hotel. The room size was very large with ample room to accommodate a crib and still have lots of floor space. It was nice to have a small fridge in the room (and not mini-bar cooler), so could actually store breakfast foods and drinks in it for the week. It would have been nice to have a microwave in the room too like many other hotels nowadays. The balcony view was good in that we could see the fireworks from afar of Hollywood Studios, EPCOT, and Magic Kingdom in the evenings. Staff were friendly and the bellman always available at the front doors. Theme park shuttles operated every 30 minutes and picked up from the front doors, which was convenient travelling with young kids and when sticking to an exact schedule is not always possible to do on vacation (versus off-site hotels only have a few scheduled specific transfer times). The good thing with the Best Western is that it is the first hotel on the shuttle route, so we were always able to get a seat on the shuttle bus and space for our large stroller. Guests at the other hotel pick-ups had to stand and not so easy to manage with a stroller when the bus is full. The downside to the shuttle is that it can sometimes take a while to get to the parks and that each shuttle services two theme parks. For example, to get to the Animal Kingdom the shuttle first did the hotel pickups, then to Magic Kingdom and then finally Animal Kingdom, which was about 50 minutes on the bus. But getting on the bus with a stroller is easier than trying to squeeze on the parking lot trams with a stroller, so there are pros and cons. Shuttles to Disney Springs only start at 6pm onwards. So in the daytime you need to walk to get there. About 15-20 minute walk from hotel entrance to the nearest entrance of Disney Springs. Alternatively, in the daytime you can jump on any of the theme park shuttle buses and get off at the next hotel stop of the Wyndham Hotel, then it's only about 5 mins walk to Disney Springs, but then you have to take the longer walk back to the hotel if it's before 6pm. The return shuttle from Disney Springs to the Best Western takes longer than walking back, because this shuttle services more hotels and the Best Western is like hotel stop #5. Overall, I'd recommend this property. Not the most modern, but it does have it's conveniences and we booked it at a rate which we found to be of good value. When visiting the theme parks, you may find that you aren't in the hotel except to sleep at night, as your long days are spent out at the theme parks anyways.

"Nice Hotel"

3
14/12/2017

This was the first time we have stayed here and did so because as Disney pass holders we got a good package deal which included free mini golf, a free breakfast, and luggage tags. The hotel room was spacious and the location is near Disney Springs which is fun to visit. The breakfast was above average and the room was clean and comfortable. Our only complaint was the bus service which was not up to the usual Disney standards, especially the shuttle to the Springs which was out of the way and we had to walk a long way to be picked up.

"Great Location"

5
14/12/2017

This is the perfect location. Short walk to Disney Springs.Close to the Disney parks with transportation provided by the hotels. High rise hotel with balcony rooms available. Hope you like the hotel - we did.

"Great!!!! But a few declines. "

4
12/12/2017

Overall I love this hotel. I have stayed there before and enjoyed the amenities. I love the shuttle service to the Disney theme parks it's very frequent and convenient. Each of the rooms has about so you always have a view in a place to sit outside. I have yet to stay on Disney view so I can't say for sure it gives you any good views of the fireworks but I would recommend asking for a room up higher. However, I did have a worse experience with the food. Previously the restaurant has been amazing this year the food was hard cold or just not as many options as had been offered previously. So that needs improved.

"Good breakfast and wait staff"

2
12/12/2017

We stayed in adjoining rooms. Both refrigerators were broke. Only have the outlets worked. The lighting in the bed area was poor. One of the balcony doors did not lock. A/C one room was broke and was not fixed when we called for service.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to submit a review of your recent stay at our hotel. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. I will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Nice location"

3
11/12/2017

Location was very convince to our trip . Breakfast area staff better direction on what to do when slow time. Suggest help one another in other then assigned area. Room was clean needs a couple of maintenance issue in restroom tiles corners damages

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We truly appreciate your feedback regarding your recent stay with us here at Best Western Lake Buena Vista Resort. We will be providing your comments to our team to ensure we are best accommodating our guests. We hope to have the opportunity to welcome you next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Pros and Cons with friendly staff"

3
04/12/2017

This was my third trip to Disney World and my second time staying at a Disney Springs Resort hotel. Pros - Rooms are clean and spacious. Every room has a balcony and you pay slightly more for a Disney view. There is a snack store, Disney store, and small marketplace for pizza hut and sandwiches that closes at 11. Staff at the front desk and restaurant is always friendly and the omelet guy is amazing if you do the breakfast buffet. Con 1 - miscommunication between the hotel and what is published on their site. The bus shuttles are run by an independent company. The hotel site says they run until 11 from Hollywood Studios and 11:30 from Animal Kingdom but this IS INCORRECT. They only run until 90 mins after park closing. If you go to Hollywood Studios and stay for Fantasmic. You WILL be stranded in the dark if you miss the 9:30 bus. This happened to me, my elderly mother and 4 yr old. When we called the hotel they seemed baffled at their own website. Con 2 - kids eat free is only for breakfast if you do the buffet. All other times (lunch and dinner), they will tell you that the hotel is under new management and give you a kids menu. Kids do not eat free outside of breakfast.

"Pretty good hotel"

3
04/12/2017

Hotel is decent, breakfast is not included. Bus system is on time leaving from the hotel just returning is a little challenge. Pool is nice and the market is convenient. They will provide a microwave if you ask and try to get the Disney view, you can see the fireworks show right from your room!

"Great location, value and amazing staff"

5
01/12/2017

Family and I have annual Disney passes so we go often and have never had a bad experience. Great for place to stay for a quick weekend getaway or an extended stay.Great location, value and amazing staff. Highly recommend.

"Great Hotel"

5
01/12/2017

Perfect experience from check-in to check-out. Only thing to be aware of if you have back issues, the mattress was hard but supportive. If you are looking for a cloud sleeping experience, this may not be the place for you.

"poor hotel"

2
01/12/2017

dirty I was using points ,If i had to pay for it , I would have checked out & gone home & been Disapointed. This was my worst vacation experience w/ Best Western. I . Best Western is still my favorite Hotel not stay at this Hotel again

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, I would like to apologize for your experience at our hotel. I am very sorry for the service issues you experienced. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Lake Buena Vista Resort Management

"Convenient"

4
30/11/2017

I have stayed at this hotel twice and have not been disappointed. It is very convenient to Disney Springs, plus they have free bus travel to the parks. Most staff are friendly and helpful though I was ignored at checkout this time. The hotel is clean and the room sizes are great! I will definitely stay here again on my next Disney trip!

"Quick Getaway"

5
29/11/2017

This hotel never disappoints. Nice large rooms with balconies. Comfy beds and pillows. Spacious bathroom sink area and outside vanity area, ideal for two people to get ready at the same time to head out to the parks in the morning. Good transportation to WDW parks.

"Disney visit"

5
25/11/2017

We stayed here because we were visiting Epcot the following day. The hotel offers bus service to all of the Disney parks and that is definitely a plus! The room was large and clean. The breakfast was in their restaurant with an omelet station. Plenty to choose from and all was good! Easy access to I-4 highway.

"Great Vacations"

4
23/11/2017

This was a great place to stay especially at the great value we got. The staff was very pleasant and the hotel was very clean and beds were comfortable. We loved the convenience of being close to all the Disney parks and having the shuttles to get us to the different parks. Great location!

"Wonderful Stay"

5
22/11/2017

This hotel was clean, close to everything and had s great staff. We also enjoyed the bar and restaurant. Breakfast buffet was really good. The staff was friendly and helpful. Our room had a great view of Disney Parks and the fireworks. We will be back!!!

"Amazing experience"

5
21/11/2017

We started off the night with a rough experience and the staff at this location went out of there way to turn it into a great experience with info on places to eat and made sure we had everything we needed very clean rooms beds are very comfortable and the breakfast fresh and great way to start the morning only wished we had more days to stay THANK YOU

"Visited"

5
20/11/2017

I frequently visit that location and it's my favorite place to visit and I'll always recommend my friends to visit this location one service always missed the complementary breakfast breakfast has always enjoyable.

"Terrible Hotel"

1
20/11/2017

No hot water, dust in rooms, mold on ceilings and dumb manager. Took forever to get her to give us our vouchers for our prepaid breakfasts after she refused to check the invoices to make sure they were paid.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to submit a review of your recent stay at our hotel. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. I will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Best Western Lake Buena Vista"

5
16/11/2017

Is was our third stay at Best Western Lake Buena Vista this year. A great value hotel. Great service and amenities. Ideally located wihin walking distance to Disney Springs, local restaurants and shopping. With a local courtesy bus departing every thirty minutes to Walt Disneyworld theme parks and Disney Springs.

"Good Value Place"

4
16/11/2017

Very good value and great service. Breakfast was a good value. Older building in need of a re-fresh. Our room in particular had shower temperature control issues. Convenient location. This is a very good value for a Disney stay.

"So glad we came across this hotel"

5
15/11/2017

Room was awesome with a great view of the parks. Was able to see fireworks at Epcot and magic kingdom from our room. Staff is great especially Pura from front desk and Mike from maintenance crew. Went above and beyond to make our stay a great one. Will definitely stay here again the location is great ! Walking distance to Disney Springs.

"Good starting point for Disney visits"

4
15/11/2017

The best western hotel in lake buena vista wirks quite well as a starting point for all visits to Disney parks. The rooms are modest, but have amneties needed. The two queen size beds are very comfortable. The breakfast in the hotel is very good. The hotel is situated close to Disney Springs and another shopping area. The price of the rooms are way cheaper than hotels closer to Disney. It is recommendable to have a car when staying in the hotel, even though busses will take you to Disney. The pool is a nice extra at the hotel

"Not worth It"

2
14/11/2017

This was not worth paying for to stay. My boyfriend and I usually stay in a Disney resort, but this time we chose to save some money so we stayed here. We stayed 2 nights and slept in 3 different rooms. The shuttle left us when we were right there and it only had two people on board. The ac in our room was broken, and the water never got hot. First night I pulled back the covers and there was a nice spider in my bed. We complained about the room, they sent us to a new one just to sleep saying they would have ours fixed the next day. They didn't and ended up moving to a new room the next night too. We did like being close to Disney springs, unfortunately though it was a 20 minute walk and the hotel did not provide a shuttle there until 6 pm. Walking is fine unless you decide to buy too many products.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Lake Buena Vista Resort Management

"Return Visit"

5
08/11/2017

My hotel of choice for my trips to Disney World. Walking distance to Disney Springs and free shuttle buses to the four main parks. The women and man that take care of you at the breakfast buffet are friendly and take the time to chat and make you feel welcome.

"Nice hotel, terrible customer service"

2
08/11/2017

After booking my room over a month in advance, I was told at 4pm my room wouldn't be ready until 8pm even though it was expected to be ready at 3pm. The woman at the desk hassled me for being angry about this and told me it happens all the time. Eventually they magically found a block of clean rooms that were ready now. No reason for this mistreatmeant and it really overshadowed my whole perception of this hotel. First impressions are important and the first 10 minutes spent in this hotel were hell.

"BW Disney Springs"

3
06/11/2017

We arrived in the afternoon and quickly departed for Epcot of the shuttle bus which was a thrill ride to say the least. The driver purposely brakes hard several times as to say he didn't approve of our conversations. It was worse coming back that evening when we were dropped off the driver didn't set the parking brake and the bus began tomorrow while we were departing and many people were thrown off balance. Several people still on the bus were very upset and made many comments about his ability. The rooms airconditioning didn't work so the Florida weather in the 80s was unforgiving and it very uncomfortable. We complained but it was never fixed, nor we're offered another replacement.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, I would like to apologize for your experience at our hotel. I am very sorry for the service issues you experienced. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Lake Buena Vista Resort Management

"Badly in need of renovation"

2
05/11/2017

I've stayed at this hotel several times in the past twenty years. Decor is still the same. The air con does not work, poor shower, dingy, dark rooms with poor lighting. Come on Best Western, this hotel is not up to standard, particularly for the Disney Springs area. Unfortunately I will not be returning.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We truly appreciate your feedback regarding your recent stay with us here at Best Western Lake Buena Vista Resort. We will be providing your comments to our team to ensure we are best accommodating our guests. We hope to have the opportunity to welcome you next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"In the past this hotel has been excellent, this time it was very, very poor"

2
04/11/2017

Upon check in the staff were very cordial and obliging, went to our room early check in at that to find the room was very, very cold and the telephone was not working this went on for two days upon the last day we finally got heat, oh they gave us extra blankets for the two days of being cold and upon check out the telephone still wasn't working, I complained to the manager, front desk nothing was ever done, not very good service.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, I would like to apologize for your experience at our hotel. I am very sorry for the service issues you experienced. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Lake Buena Vista Resort Management

"Second stay "

4
02/11/2017

This was my second time staying at this hotel. I came back for a reason - the convenience of this hotel is wonderful! There are a few different dining options within this hotel - quick snack from the hotel deli area, Pizza Hut meals, a Mexican restaurant, plus a breakfast buffet at a reasonable cost in the morning. I also really like that there's a complimentary shuttle to the Disney parks as well as Disney Springs. However, there are some things to improved upon. On the last day of our three day stay here, we asked the front desk if we could get the heat turned up in our room as we couldn't do it ourselves. They said yes, they would send someone. A few minutes after returning to our room, a front desk agent called and said we had a ‘Do Not Disturb' sign up and asked if it was okay if a technician entered our room. I said that was fine, yet no one came. Later that night, we ate dinner downstairs in the Tex Mex restaurant and our waitress was INCREDIBLY rude at first. My mother in law had the French fries with her dinner there the night before and did not enjoy them, but the meal she ordered again came with French fries. She asked if it would be okay if she could get mashed potatoes instead of French fries and she made a huge deal out of it, saying, “you will get French fries with it.” I asked why they couldn't switch the fries with mashed potatoes and she responded aggravated, “fine, I'll ask the chef.” At this point, my mother in law is embarrassed, saying it's fine and not to bother and that she will just trade her fries for her son's mashed potatoes that came with his steak. The waitress then went, “really?” all sarcastically. VERY unprofessional. It looked like she went out for a cigarette break in between refilling our waters because I saw her walk out with her coat on and come back a few minutes later. She did, however, come back from her appeared break in a better mood and was much nicer the duration of our meal. Overall, this property has very much improved since my first stay in January of 2016. I'm already looking forward to my next stay! I'm hoping the hotel cat that lives on the property is still around when I return! Thanks for a nice time.

"Well located but a little outdated"

3
01/11/2017

Well located hotel with shuttles to Disney parks. In walking distance of Disney's Springs. Our beds were very comfortable with a choice of pillows. Washer and dryer were a pleasant surprise. Decor is a little outdated but what bugged us the most were the power outlets: they were so loose that it was hard to charge our phones or Ipads. Even the hair dryer kept unplugging itself as I used it.

"unhappy"

1
31/10/2017

no water till 5 pm. brown water at night. broke a/c..this hotel was an utter disaster.i will never use best western again.fist and last time for me.Did not even offer to lower my bill , can provide video of brown faucet water.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We are sorry you were unsatisfied with your stay at our hotel. We will be providing your comments to our team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"pats review"

3
30/10/2017

Building itself was nice. Good Room Service, and staff was very friendly. I felt the room could have been cleaned more, furniture out of place, Tub water was brown so couldn't use the shower and no water pressure in the sink. Balcony door would stick when trying to open. The beds themselves were great and had a good nights sleep. For what they charge would rate average.

"Exceptional"

5
29/10/2017

Excellent experience from check in to check out. Hotel wonderful and staff awesome. We used our rewards points and the entire stay was I credible. Thank you Best Western Disney Springs Lake Buena Vista for a wonderful stay.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando! - Best Western Lake Buena Vista Resort Management

"Vacataion"

1
25/10/2017

This hotel did not meet our expectations at all for the price paid. The outlets did not fit the plugs for phone charging etc. holes in outlets were too large for the United States wiring. No covers on the bed to keep warm. AC vent blower blew directly on the head of the bed at all times. There is an unexpected Parking fee.

"Great Location"

4
25/10/2017

Great location with bus service to parks and Disney Springs. Disney Springs is also an okay walking distance. This location is also close to other nearby shops and restaurants. The room was quiet with a comfortable bed.

"Great Proximity, Terrible Service"

2
23/10/2017

We recently stayed at the Best Western LBV for a long weekend. We were going up for Mickeys Not So Scary Halloween Party and with it being a last minute trip, all the Disney hotels were booked and we stayed here as it was the closest thing available. The hotel itself isn't bad. We got a room on the 9th floor with a Disney view and my kids loved the fact that you could see the Epcot Ball and Disney Springs from the balcony. We checked in and went right into the park. They offer bus service, but the bus stops at 4 different hotels so we didn't want to risk a full bus and took our car. We got back late since the party was over at midnight. I had previously asked for a crib to be put in the room but nothing was there. I called down to the front desk (by this time it was about 1:30am) and Felipe told me he was the only one on property and couldn't leave his area to find one. So I got stuck with an 18 month old between my wife and I in a double bed. I went to take a shower and not only did the water barely get hot, but the pressure was TERRIBLE! I called down again and was told there was nothing they could do and that would waive the $13 resort fee for my troubles. The next day we got up and went into the park again, but this time I called back to the hotel to make sure they could put a crib in my room. I was placed on hold for nearly 20 MINUTES! I hung up and called back and spoke to Jessica, who again, was the ONLY person in the building at 9pm. How do you have 1 agent for a whole hotel? I finally got the pack and play (not crib) at 11pm. We woke up the next day to take a shower and again water was barely warm and no pressure. In the future if I can't get a Disney hotel, I'll stay at one of the many Marriott's or the Sheraton that less than .5 a mile away.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to submit a review of your recent stay at our hotel. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. I will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Not bad"

3
22/10/2017

Big Hotel. However, i was wake up at least 3 times per night becauses of cold. In addition, the air condition is really noisy! Other things work fine. The staff could come to my room on time when i report the problem.

"Dirty hallways"

2
19/10/2017

Garbage on hallway floor for days. no one cleaned up. Mattress sagging and pillows too. Hotel staff at desk not too cheery. No smiles not helpful. Rooms tired. Parking extra fee. No free coffee in lobby. Nothing free. Toiletries good.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your comments and feedback from your recent stay with us. I am very sorry for the service issues you experienced. Your feedback will help us improve as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Cheap, but needs big upgrades"

2
18/10/2017

Lots of things not working in the room. The hotel is nice but very dated. Our ac made a terrible noise all night. The sink didn't hold water either. Edit: Stayed here a year later and has the same issues as before. A/c was either on full blast, or completely off. Couldn't turn heater on either. The room was either freezing, or miserable hot. WiFi didn't work half the time. No TV remote. Sink was stopped up and took forever to drain. We paid for an upgraded room this time and it looks identical to last year's. It's a cheap place to stay and if that's all you're looking for then have at it. Otherwise spend some extra money and get a decent "resort". They charge a resort fee, but it's hardly worthy of being called a resort.

"One complaint"

3
18/10/2017

No hot water for the whole five days-n matter what kind of day or night-no one around to complained to either-other than that it was a good average hotel for the price. Wouldn't stay there again though, there are better choices in the area for the same general price.

"To many fees"

2
17/10/2017

A room that was suppose to be $112 ended up being $151. They taxed every individual fee and charge for parking, which we were not aware of until after we checked out. The staff was short with us and had a sorry about your luck attitude. We ordered 1 medium pizza (because they don't make large) and 1 2liter and it cost $30. Overall for the money and hidden fees it would have been cheaper if we had stayed at a value resort.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We are sorry you were unsatisfied with your stay at our hotel. We will be providing your comments to our team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Pleasantly surprised!"

5
11/10/2017

Staff was the best part of our stay! The rooms are great and well kept for how old they are, but I'm sure they will be renovating in the near future. Great location and kids eat free with all you can eat breakfast, so that is a nice option.

"Not so scary holloween party turned scary Hotel"

1
10/10/2017

We have stayed at the lake Buena Vista Hotel for several years and always been our go to hotel since we book several rooms at one time for our family vacations. Our annual Halloween trip. The check in process was not friendly, it was like I was bothering her to check in and then I was sent to the wrong room 8 floors up with luggage. I then scared the occupant of that room because they thought I was trying to get into their room. I had to go back down to the desk and get the correct room number and then again get the its not my fault look from lady that gave me wrong room. The showers only had scalding hot water. My 2 year old grand son could not take a bath until the water cooled down I the tub. We were told the problem would be taken care but it wasn't until 3 days later when we were checking out. We were missing the iron so i called down they said they would bring one up and never did. My room was not cleaned 2 nights of 3 I was their. I was trying to purchase a drink in the lobby nobody would help me. I talked to the manager about all the issues and was told she would remove the resort fees to compensate me on all four rooms but that didn't happen. My wife and daughter said that they were getting bit by bugs. While checking out I heard another person complaining how she had to be moved because she had bugs in here room and had to be changed to another room. I will not stay here again.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to submit a review of your recent stay at our hotel. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. I will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We've made sure that there were no charges for the resort fee but if you have any questions about your bill I invite you to contact us by calling 407-828-2424. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

"Very Convenient to WDW"

5
10/10/2017

We are Disney World Annual Passholders and usually stay at Disney Resorts. We received a discount to try this property and we really enjoyed it. The hotel was very nice and room was bigger than most WDW resort rooms. Staff was courteous and helpful. Beds were extremely comfortable. Room and hotel was clean and convenient to WDW Resort areas.

"Ideal location and hotel"

4
09/10/2017

hotel is located in the disney springs area (pleasure island); buses leave every 30 minutes to take you to they park; washer and dryer on premises, official disney store in the lobby (you can also purchase magicbands), there is a gift shop if you forget any accessories or need or snack; hotel carries bath & body products complimentary (rain kissed leaves); soda machine if gift shop is closed, complimentary wifi; warm, friendly and helpful staff

"Disney Area Hotel"

3
08/10/2017

I stayed here for a conference that was held across the street at the Hilton. I picked it due to price as it was about a 40% discount. It did the job staff was very friendly and helpful and the hotel was clean. They also had a great deal on dinner which I did one night something that is rare in the Disney area. I would have given it a 5 star but during my 3 night stay I never got a great sleep 1 night the fire alarm went off and another they had construction going on. If you are going with your family I would also consider the Wyndham down closer to the Disney springs area. I stayed there in the past and the price was only slightly more and it is a much closer walk to Disney Springs. Also the gym at the Wyndham is much better, the best western gym was very basic

"Great Hotel - Convenient to WDW"

4
03/10/2017

All of the Best Western staff we interacted with - Kimberley at the front desk, Anita and others in the restaurant, Erbon who made great omelets, were welcoming and professional.Free transportation to and from the Disney parks came to the front entrance every half hour. Breakfast buffet with good selections was included in our room rate. Beds were comfortable. One star less for hot water in toilet - if the lid was closed water condensed on lid and ran onto the floor, shower water was hot or hotter.

"Very Tired Hotel"

1
03/10/2017

Had multiple issues with the shower. Unfortunately their water was not working correctly. Almost scalded myself on several occasions. Had soldier baths for two day until we figured out that if you flushed the toilet and held the handle down the cold water came through the shower. Paint peeling off the walls. Not the most receptive front desk staff. Always nice but not very warm and inviting.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to submit a review of your recent stay at our hotel. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. I will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Hurrcaine guests"

5
28/09/2017

So many good things to say about our stay! OK the furniture needs upgrading but that is nothing compaired to the kindness of the staff, the fireworks off your balcony and the views. When everything else was closed down the hotel still made sure that its guests had meals. The staff actually stayed over their shifts in the hotel to help out. The entire staff was kind, understaning and helpful. The buses to Disney were most convienant. I really can't say anything but good things about this hotel and its staff. The hotel was filling up with people from the south coming up to get away from the storm. There were often long lines at the check in desk but they handled it with calm. We could be guests here again anytime

"Good Stay no surprises"

4
25/09/2017

This is a good hotel - reasonably priced - in a Supreme location on the Disney properties. Nothing fancy but you get good value. Stayed here last week in September - when it was quite and had a good time - no regrets or concerns.

"Manager's correspondence is unkind."

1
22/09/2017

The suitcase that I had deposited was lost by the hotel. It contained all of my travels. The hotel manager said, "I will pay for you if you buy what you need". So I bother to go buy. He bought all and returned to the hotel, he said that he found a suitcase. And since you bought it was too expensive, you were told that if you could return yourself or use insurance you would return. I was angry that I could not agree because the hotel told me that I wasted my time as a result of losing my suitcase. Then the manager of the hotel called the police. Whether we can not speak English well, the manager said that it is a customer of complaints about insurance application to the police. Did not the manager of the hotel suggest the amount first or should have followed shopping? In the first place, the hotel should manage my bag properly from the beginning. And the manager will not apologize to me. He apologized to the hotel's bag agency. I wasted time for my precious honeymoon. It is a shame just because I liked it.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We truly appreciate your feedback regarding your recent stay with us here at Best Western Lake Buena Vista Resort. We will be providing your comments to our team to ensure we are best accommodating our guests. We hope to have the opportunity to welcome you next time your travels bring you to Orlando.

"A Complete Lack of Empathy"

3
16/09/2017

I still love this hotel. It has been my home away from home twice a year since 2012. I was there during the week leading up to the hurricane. On Friday my airline canceled my Saturday afternoon flight leaving me stranded. I immediately went to the front desk for help. I explained my situation and asked if I could extend my stay until Tuesday as I could not find a flight out till then. The woman I spoke to said "sorry can't help you". She said as of tomorrow at 11 am you have to leave. I explained that I was alone, had no transportation and no support of any kind in the area. Again she said sorry you have to leave tomorrow. She indicated that the hotel was now overbooked and others would be turned away upon arrival. I pleaded at least they have cars and the ability to continue north until they found an available hotel. I asked where can I go? Can't help you she replied. I asked for the manager. He is unavailable. He has business elsewhere on the property. He can't help you either. I was lucky in the end. I called airline after airline and finally found a ridiculously expensive series of flights that eventually got me home some 30 hours later. I understand the situation was difficult for everyone but the complete lack of empathy on the front desk staffs part, the absence of any interest to help me with any options or information is unforgiveable.

"Great Price for Disney Springs"

5
14/09/2017

I had not been to WDW in just a little over 6 years. Had a lot of friends in Orlando I wanted to see, but above all, it was the Disney experience that I wanted to get. This was a very last minute trip. I looked for availability for the Disney Budget Resorts and everything was booked. Even the All-Star Sports Resort had no available rooms for the days I was planing to travel. I knew I wanted to stay on Disney property, so I started looking for the hotels in the Disney Springs area and opted for the Best Western. Best Western gave put me within walking distance of Disney Springs and provided transportation to all 4 Disney Parks starting an hour before park opening to up to an hour and a half after park closings. It also provided shuttle service to Disney Springs starting at 6pm. Buses ran in 30 minute intervals and proved to be very convenient. Word of advice. Once you are done in whichever park you started out in and are ready to move on to another park, you can use the Disney buses to move in between parks. You don't have to wait for the Disney Springs buses to do this as they will only take you back to the hotel. Take advantage as much as you can of any transportation Disney has to offer to move withing Disney property. It doesn't cost anything and they run from 10, 15 and 30 minute intervals. Also, Disney Springs transportation from the Theme Parks starts at 4pm every day, but keep in mind that this is only one way. You will not get transport to the parks from Disney Springs. I arrived to the hotel around 9am since I took a red eye flight from LAX. My room was not ready yet, but I was allowed to leave my luggage and their storage room and went to spend some time at Disney Springs. Around 1:30pm I got a call from the front desk to inform me that my room was ready. My friends were with me, who I met at Disney Springs, and they gave me a ride to the hotel before going to Buffalo Wild Wings to meet other friends for the evening. The hotel was nice enough to let them park in the employee parking while they waited in my room for me to shower and get ready. My room was on the 12th floor with a breathtaking view of Disney Springs, the lake and the surrounding hotels in the Disney Springs area. The room was clean, nice and cool with plenty of pillows as per my request when booking. The AC in the room was easy to operate, plenty of coffee supplies. The room also has a safe which became really handy as I locked my laptop and other electronics there every day. It is very easy to use and I highly recommend it. Bathroom was clean with plenty of towels and toiletries. The TV had plenty of channels. I recommend Channel 7 if you are wondering what to do in the parks. This channel gives you a run down on everything there is to do at the Walt Disney World Resort. The rooms have a balcony with two chairs and a table (These were brought into the room the day before the storm). I loved having my morning coffee overlooking Disney Springs before heading out every morning. House keeping service was top notch. I can back every day to a clean room with re-stocked supplies. Front desk was very helpful as I had two items delivered to me from Amazon and held for me at the front desk. Do be advised that there is a 5 dollar fee for holding packages for you, but this is worth it as I really needed these items for my trip. The lobby has a Disney run shop with plenty to choose from in case you forgot to get a souvenir in the parks for someone. There is also a gift shop where you can get supplies like water, snacks, sewing kits, tape, envelopes... you name it. The eateries offer Pizza Hut products and the restaurant has a great breakfast buffet. I ended up extending my stay two additional days since my flight got cancelled due to Hurricane Irma. The staff was very helpful with integrating my Expedia reservation into their system so that I didn't have to change rooms or even check out and then check back in. The process was seamless and took no time at all for them to do. Everyone working the hotel before, during and after the storm were just great. Everyone very helpful and attentive to all the guests. I had a great time staying at the Best Western in the Disney Springs area. Staying here really made my trip memorable and I would not hesitate to stay here again in the future.

"Great view of Fireworks"

5
06/09/2017

We stayed 9 nights and was one of our best Disney trips ever. Upgraded to a Disney view room and watched Disney Studios, Epcot and Magic Kingdom fireworks from our balcony. Great prices and package that included breakfast. Breakfast is important to us as we eat and hit the parks for a full day of Disney. Kathy, Anita and our omelette maker - Eron (sorry if spelt wrong), made the trip for us. We drove from Niagara Falls and loved talking to Kathy and Anita about back home New York state (even if we were from the Canadian side - go Bills!). We had a couple of minor bumps but were dealt with by maintenance - issue with slow draining tub. Front desk called to make sure all was well and didn't need to change rooms - all was great. Will be back.

"Great value for a great location"

4
05/09/2017

This hotel is a great option to stay at, when in town for visiting the Walt Disney World resort. It is serviced by regular shuttle buses to the 4 Disney parks. It is also within walking distance to the Disney Springs shopping/dining area.

"Good"

4
05/09/2017

Everything is good but it is too dark in the guest room. The location is easy to get everywhere by waling distance (grocery store, McDonald, Disney Spring.). And hotel shuttle has service to 4 theme parks.

"Awesome for Disney Trip"

5
04/09/2017

My aunt and I stayed here for our first trip to Walt Disney World. The hotel and its amenities were awesome, great staff, room was comfortable and shower was very clean. Their buffet breakfast is awesome! Lots of variety and very delicious. Definitely would recommend. I will say this about the WDW shuttle- I don't think the shuttle is employed by the hotel because otherwise we wouldn't have been upset. The shuttles were always late, the bus drivers would get out of the bus and get breakfast in the morning from our hotel, the drivers weren't very friendly, and the driving felt very reckless. It probably would have been more worth the hassle of paying $20 a day to park a vehicle at the parks.

"Great Relaxing Stay"

5
04/09/2017

What a wonderful stay!!! Pleasant easy check-in , accomodating pleasant staff. Comfortable rooms which are much more up to date than most in the area. It was a relaxing stay compared to other hotels we have stayed at near the disney/universal. A great value with breakfast included (a hot made to order egg breakfast - Wow!!).

"Outdated and Unhelpful"

2
30/08/2017

We have stayed at Best Western Lake Buena Vista numerous times in the past 10 years and we will not be going back after this recent visit. The rooms were outdated and felt dirty. There was no exhaust fan in the bathroom so when you took a hot shower the walls and ceilings ended up wet and you could see the dirt on them. The morning we checked out my car would not start. My husband went to the desk to ask about a portable jumper or jumper cables. The hotel does not have any. He was then told to ask the other employees in the lobby area if anyone had cables. He was not offered any sort of assistance on who to call in the area or where to take the vehicle for service. It was disappointing, to say the least.

"Very pleased"

4
28/08/2017

The price was fair, the fact that they charge another 13 dollars for gratuity and 8 dollars for parking was the only bad thing for me. The staff at the Lobby were very helpful and friendly. I would recommend this hote to anyone.

"Great stay for a friends vacay!"

5
28/08/2017

Very helpful and friendly staff! The biggest worry we had was getting to the disney theme parks, however the buses ran every 30 minutes on the dot and the drivers are very helpful. There are 2 buses to the waterparks in a morning, and the last pick up time is around 5 o clock, if you are using this service to get back to the hotel be at the pick up location atleast 10 mins prior as the drivers do arrive on the dot and will drive off if nobody there. This happened to us so we got an uber back to the hotel and mentioned it to a member of staff and they were very apologetic (not their fault as the buses are a 3rd party) and she gave us 2 coupons for us to enjoy a fabulous breakfast in their restaurant. The hotel is lovely and I have never experienced such comfortable beds! Had a fabulous stay with my friend and we will definitely be returning!

"Best Western- Lake Buena Vista Orlando"

5
26/08/2017

Amazing stay! Staff was great and the location very convenient. I could walk to Disney Springs but there's also free transportation available. Great room service and fantastic breakfast buffet. All rooms have balconies. I will be back!

"Need my refund"

1
25/08/2017

They charged me extra money and provided horrible service. I never used parking while charged me fee. Bathroom has no cold water unable to take shower for 4 days. One bed was very uncomfortable so we sleep in one bed.

"Best Location to Disney Springs"

4
24/08/2017

The hotel staff is always helpful and friendly. The parking fee and resort fee are very reasonable compared to other hotels in the area. The resort is within walking distance to Disney Springs which is great as you can leave your car parked at the resort and not have to search for parking in the Disney Springs garage.

"Best Disney related resort for the money!!"

5
21/08/2017

I stayed for 10 days and met all kinds of people. Disney families, local corporate travelers, people looking for a quick stop off from the interstate, international travel groups. This property had something for everyone. The Disney shuttle to the parks and Disney Springs was awesome, it's the first resort off the interstate so it was really convenient to get to, Disney Springs was walking distance if you didn't want to take the shuttle! A great looking pool with a kids wade pool next to it (what an awesome idea!) The hotel has views of the Disney fireworks and the Orlando Eye. Cook to order omelets if you get the breakfast buffet and they even make Pizza Hut pizzas inhouse!! Every where I went I saw attentive staff members that were always just there and available. I didn't really need anything during my stay but its great knowing if I did I would not have to go very far. You can tell they are very proud of their property cause there was someone cleaning something everyday I was there. Convenience, amenities, great food and people- I can only ask for another circle from TripAdvisor to give to this hotel!!!

"Decent for the price"

3
20/08/2017

First of all, I'm going to say that I was not impressed nor disappointed in this hotel. It is clear to me that this hotel is going through some kind of transition or they are planning to replace it at some point.. this seems obvious just based on the condition and because the Best Western logo has been removed from the top of the hotel... not sure what that means for the hotel in the long term. Check in was pretty quick and easy and staff were generally very hospitable. They will make a noticeable effort to ask how you how you are doing at every opportunity which is nice, but seems rehearsed after a period of time. I was a little less impressed with the room, but for the price, I think it was a fair value. The cleaning could use some improvement as I found old pieces of food under the sliding door area and hairs in the bathroom. The carpet has obviously seen better days, but mainly appeared clean as did the bedding. There was a couch in the room but I didn't really go near it. The air conditioning doesn't seem to work correctly.. I had to leave it on the "high" setting to get any air to come out and then turn it off myself when I was too cold. The "low" and "auto" settings didn't seem to do anything. In terms of amenities, the hotel has the standard offering... the pool was reasonably sized for the small number of people that seemed to use it, but there is a smaller "pool" that I assumed was a hot tub though the water isn't hot... not sure what the purpose of that "pool" really is unless it's for babies. Getting to the pool requires you to go through the hotel's restaurant area which seems bizarre... clearly the hotel's design is showing its age. In addition to the pool, there is a large restaurant (at which I didn't eat), a "market place" with some quick service food and drinks, and two shops neither of which I went in. The parking lot is odd as there is a card reader, but you can easily get into the parking lots without it by going through the other side... makes absolutely no sense to me and I'm sure someone could easily avoid paying the parking fee as there is nothing to put in your dashboard nor do they ask you any questions about your vehicle. The bus service is shared among several other resorts so it is comparable to those.. a bus comes about every 30 minutes. Unfortunately, many of their buses do not display the destination in the marquee and require asking the driver where the bus is going. Note that the buses are operated by Mears Transportation and not Disney. Overall, I think the bus service is good, but more frequent pick ups would be ideal ... it can be quite uncomfortable waiting 30 minutes for a bus at a theme park in the very hot and humid Florida weather. The last bit I'll address is that one should be prepared for plenty of add-on fees for which you will be warned up front and receive a lengthy statement at the end of your visit. It amounts to around $20 a day if you include self-parking ... so you are in essence paying for that bus transportation and Wifi (which worked well by the way) yourself... don't consider it an included amenity. Overall, I enjoyed my stay here though I'm not certain if I would stay here again or not primarily due to the aging hotel and the resort fees which don't seem to acknowledge its shortcomings.

"Need of Renovation"

2
20/08/2017

Sun., Aug. 20, 2017 Thank you for your email. I would like to give you some feedback for I know how important customer information is to hotels especially as you undergo changes. 1. The staff in the lobby and front desk were amazing. I feel Best Western is truly lucky to have such a crew working for them and I hope you take good care of them for people are one of the most important human resources in an organization. 2. Hotel Rooms- The furniture and bedding is dated and worn. The color scheme of burnt orange and brown reminded me of the 70's era or Dick Ban Dyke show. This greatly impacts a guest's stay as well as, in my opinion, moral of housekeeping staff. We got a beautiful room location thanks to front desk, but when we entered the room, not only was the room outdated and sheets and blanks too worn, we found we had to make up our own sofa bed late at night before using it. The blanket for this bed as well as the one on the king size bed appeared to be decades old with bubble knots all over it. In addition, the sofa mattress had several stains and was so flimsy that the springs pressed into the backs of the children sleeping on it. Moreover, the toilet paper we had upon check in was 1/2 roll with no backup. The next night, we found that housekeeping could do a bit more in the bathroom. I understand how tiring it can be to clean so many rooms for I use to work for the Holiday Inn years ago cleaning rooms and would have 12-15/day. Imagine yourself cleaning up to 15 rooms -sheets, bathrooms, vacuuming and more. It's a lot to do and so I suggest you may look at ways to compensate as well as divide up the housekeeping work. I use to work with a partner and one would do the bathrooms while the other did the beds and we would alternate. Lastly, the restaurant needs some attention. The breakfast buffet uses inexpensive pastries and there were fruit flies both days we went there. No one wants to dine with bugs. In addition, I feel the waitstaff was a mixed bag. Some were nice and friendly while others were trying to get through another day. This may be why the restaurant is not busy. If we arrived at breakfast close to closing time, it seemed like the staff were upset by their comments -"We close at 11AM". Perhaps the restaurant can run a brunch that carries into the lunch hour or have back up staff/management to carry on so other staff are not inconvenienced if their shift is ending. I use to also work in a restaurant and dreaded people walking in minutes before closing for it added an additional 1-2 hours to my day when I was already tired and ready to leave and now just waiting for that one person to wrap up. I would suggest you understand the human side of this for both guests and staff and take care of your staff first for it tends to impact guests. I understand the location is planning to build and knock down/re-build the existing tower. This I know will be expensive and I hope it pays off. I think the main building there especially the lobby looks great. It's just the dated furniture and worn bedding, but perhaps structurally, it's a problem. We did not go to the pool because it looked too dirty around the outside structure. When you re-build, we hope to return.

"Need Extreme Room Makeover"

2
20/08/2017

Front Desk/Lobby staff and decor are wonderful. Rooms are very dated and in need of renovation. Restaurant needs menu change and treatment for bugs or fruit flies. Restaurant staff may need support. Exterior pool area needs make over. Only stayed a couple of nights.

BestWesternHotels, Corporate at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Vacation hotel"

5
17/08/2017

Great hotel for vacation. Close to attractions. Staff was extremely welcoming. Very helpful and knowledgeable of the surrounding area. Room was very clean with great views. All the amenities on site. Really a great place to stay

"Best Affordable Resort"

5
17/08/2017

This resort hotel is well worth its price. My family and I loved staying there. It is conveniently located near Disney. It is also conveniently located near the major highways to making it easy to visit other locations around Orlando.

"Great deal and awesome stay!"

5
17/08/2017

I went to Best Western with my boyfriend about a week ago and although we just stayed for 3 days, attention was great everytime. About the people at reception: so thoughtful! We arrived at 9am to the hotel and even though check-in was at 3pm they arranged to take us to our hotel room earlier so we could leave our luggage and go to Disney parks on time. Really understanding and helpful! Specially Katherine and Danielle. About the rooms: beautiful and clean, they all have minifridges, ironing tables and a pretty good bed. Each floor has an ice dispenser which turned out to be really convenient since my boyfriend had knee issues and he had to put some ice on it every night. About parking: they charge you 8 dollars for self parking and 12 for valet, they hace a wide parking lot so self parking is the best deal, you won't have any problem. The hotel has a bus service to take you to Disney parks so you don't have to worry about transportation. We didn't take the breakfast service because we had to leave early every single day but we would definetely return here.

"A Very Great Deal Close to Disney"

5
16/08/2017

This is my second time staying at this hotel. All of the staff I've encountered between both stays were super helpful and very friendly. The hotel has wonderful views if you're on one of the upper levels. Even if you aren't, though, the rooms are just as magnificent! I would highly recommend this hotel to anyone looking to stay close to Disney without paying too much!

"Good stay"

4
15/08/2017

Check in was a little slow, over all nice property. Great view of the Disney Fireworks, and really liked the balcony view! Comfortable beds & pillows, I slept so well! Room and exterior was clean! I would return!

"Alex & Alex @ Disney"

4
10/08/2017

It was a very nice hotel, view from balcony beautiful! You could see the Epcot ball and fireworks from the balcony. Staff were friendly and accommodating. Beds super comfortable. Hidden fees were unexpected but over all a nice experience.

"No, you don't have to stay at a Disney property"

4
09/08/2017

For many, the big debate when planning a trip to Disneyworld is whether or not to stay at a Disney property. Our choice to stay off property at the Best Western Lake Buena Vista turned out to be a good one. We saved money, and had a free convenient shuttle to the big 4 Disney parks that the hotel shares with 2 other hotels; travel times were around a half hour-45 minutes. Very nice, quiet hotel, with a good sized outdoor pool that our 7 year old daughter loved. Restaurant had decent food, but service was poor. From our balcony, we had a nice view of the lake, and the Epcot fireworks at night, though we did pay a little extra for the view. The hotel is within walking distance of a number of restaurants. Would stay here again. By staying off property, the only drawback for us was that we had to wait 30 days later to reserve our Disney fast passes, but the only fast pass we couldn't get was for was Frozen Ever After. No problem. We just showed up at Epcot 45 minutes before it opened, and then ran like crazy to get in line and were on the ride in 20 minutes. But I digress...

"Average"

3
09/08/2017

Overall good value and good location with lots of restaurants and shops close. Rooms could be cleaner and we had no cold water for our shower unless you flushed the toilet and ran the shower for at least 5 min.

"Great hotel!"

5
09/08/2017

Stayed 5 days and everyone is super friendly. My family and I went to the top floor stairs on the outside and was able to see Epcots and Magic Kingdoms fireworks! Would definitely stay there again. Pool area landscaping was nice.

"Denisha at the front desk was wonderful"

4
09/08/2017

The hotel was clean, roomy and a perfect location for a concert we attended at the House of Blues in Disney Springs. The only problem we had was that room 1215 the Balcony door did not close all the way. It was a little hot on that side of the room and the truck noise was loud.

"Great!"

4
03/08/2017

We very much enjoyed our stay. Clean rooms, friendly staff and our room had a great view to the Disney fireworks. We did pay a little extra for the view. We were there only one night but plan to stay again!

"Great Location!"

4
02/08/2017

We have stayed in this hotel many times over the past 8 years. It is within walking distance of Disney Springs and many restaurants and shops. The staff is great and the hotel is clean and we saw the Epcot fireworks from our balcony on this trip! It was so cool! We will definitely stay here again!

"good rate, great rooms"

4
02/08/2017

Not the friendliest staff, not many options for lunch, not transportation before 6pm for Disney Spring. The rooms were nice and clean, good size, nice looking pool even if i didn't get to use it. I will go back, i am sure the prices are much higher in season

"Just me"

3
02/08/2017

Did not like this hotel at all. The price does not match with what you get. For been in the Walt Disney area should be much better. Keep an eyes on people trying to sell you cheap tickets to any of the Disney parks. When you go to the place that you have to pick up the tickets, you have to listen to a 2 hours conference of a whole bunch of idiots trying to sell you a timeshare.

"Not worth the price"

1
01/08/2017

Hotel is very outdated and not clean. We found hairs(not ours) all over the bathroom - including on the ceiling of the shower. Pillows and sheets were stained. Room temperature was not able to be controlled in room. Room temperature was humid and tepid at best. Carpet was filthy. Staff was not apologetic or surprised when we checked out 3 days early to move to the Hilton. None of our trip was refunded.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We are sorry that we obviously disappointed you during your stay at the hotel. We take all comments both positive and negative seriously. We apologize for the problems with your room and hope that the management staff offered to move you to a new room once you reported the issues. While I am not sure how your reservation was made with the hotel, I can assure you that if you checked out early, the hotel would not charge for the nights you were not here. We hope the remainder of your stay at the Hilton was pleasurable.

"Great stay"

4
27/07/2017

I stayed for my Disney trip. I always enjoy staying on this strip oder motels. LOVED that the pool was heated as advertised. Great shuttle services. The quick service pizza hut food was awful though. Neither the pasta nor the pizza was good. They were also wonderful when I had to check out early due to a family emergency. They were great. And the third party I booked through was great about refunding me the last night.

"Beach Day"

5
26/07/2017

I stay in Orlando, FL. one extra day so I can go to the beach! So glad I did! what great memories I got to bring back home. Best Western Lake Buena Vista what a beautiful View from my room. I could see Epcot!

"vacation"

2
25/07/2017

not the best hotel. will not stay here again the bathtub was clogged up not enough towels, slidding mirrow was broken , very noisy, parking lot was too dark. did not feel safe. sheets felt dirty. i will not reccomend

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We are sorry that you did not enjoy your stay with us. We apologize for disappointing you but hope that you reported the problems to our Manager on Duty so that they could get them fixed immediately. We hope that you will give us another opportunity to serve your and your family when you are in the area.

"great hotel"

5
25/07/2017

Everyone was very nice and service in general service was great. We were near restaurants, shops and Disney. Shuttle to parks was every 30 min I thought that was great. Enjoyed the stay my children and I were very happy with our room.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you very much for choosing to stay at the Best Western LBV. We are very happy that you enjoyed your stay. Come back and see us again soon.

"Disney Trip 2017"

5
24/07/2017

My family and I enjoyed staying at this hotel. Very friendly staff and my room was very clean. The only thing missing was a microwave for the kids popcorn but I didn't mind using the microwave downstairs. I was there with my family to enjoy our weekend and make it memorable so I wasn't going to let a microwave issue ruin our stay. Lol!

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We are so happy that you and your family enjoyed your stay with us! Let me tell you a little known secret here......Next time you visit us - ask for a microfridge room. We have 2 different floors on property that have both refrigerators and microwaves. They are an upgrade charge, but if you really like your popcorn, it is worth it! Hope you and your family have a wonderful Summer.

"Amazing location, great for Disney stay "

5
19/07/2017

We stayed for 2 weeks here. Upon arrival the bellman was there ready to help us with our bags etc; very friendly and helpful. Our check in was quick and easy and we were told all of the information which we needed to know. The shuttle bus is very good, they come every 30 minutes and the drivers there are friendly too. When we arrived we needed a taxi to Walmart, the bellman was happy to order our taxi for us. One thing is, is that it's $18 each way to get to Walmart, the supermarket across the road is a little more expensive but you save money on taxi to Walmart by visiting the one across the road. Our rooms were very clean and tidy, with the maids visiting each day; they're friendly too. The location of the hotel is great, it's about a 5 minute walk to Disney springs and just up the road is loads of restaurants and shops. The outlet is about a 15 minute drive and approximately $13 each way, but the outlets are worth it. You can buy food from the hotel, but it's expensive for what it is. We ate at the hotel once, but didn't again due to it being expensive and there was a McDonald's, Denny's and Taco Bell up the road; which are great value. We only ever sat by the pool once for about half an hour, if you want a holiday to sit by the pool, this hotel isn't for you. The pool is very busy and loud, it's also quite small, we could just about get a seat. Overall, I would return here. If you can, ask for a room with a Disney view, it's insane!! The view of the lakes are just beautiful. Overall, we had a great stay.

"Mom to 3 boys"

5
17/07/2017

This hotel is perfect for your Disney Vacation! We felt extremely welcomed from the minute we drove up! All staff at this hotel was amazing! The transportation to and from the parks is reliable! The breakfast buffet offers a big variety of choices! Overall, we were very pleased with our week long stay!

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for staying with us and for posting a review! We are so glad to have been a part of your magical memories with your boys. Please come back and visit us again soon.

"Excellent Professional Staff"

5
17/07/2017

Best Western staff are very attentive to the needs of hotel guests from the time of check in, during stay, and check out. The breakfast offerings were great. I will return to this hotel next year during my family vacation.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you Valerie! We appreciate your kind words. We look forward to continuing to be a part of your families magical memories.

"Ridiculous "Resort Fees" "

3
17/07/2017

We stayed this past weekend for a night and I'm glad we didn't book more nights! The room is outdated ( need some fresh paint, new carpet and TV satellite or whatever they use wasn't working properly. Some channels work and some didn't) I booked our stay through Expedia and pay ahead, to my surprise when I checked in I was charged with "Resort fee and parking fee" ... are you freaking kidding me? The ridiculous resort fee is to use the wifi, pool and free shuttle to Disney ( we didn't use it) We are in 2017 and I believe it's so ridiculous and greedy to charge for wifi and parking! You can go to any McDonald's or Starbucks and have FREE WIFI The only reason why I give you 3 stars review is because your location but that's it! Definitely, I'm not going to stay there in the future!

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you Pablo for staying with us this past weekend. We take all reviews, both positive and negative seriously. We will do our best to research what room you were in as all of our rooms had brand new carpet installed as of February 2017. We did have some severe storms this weekend when satellite was not the best and for that we are very sorry. We are also sorry that you felt surprised when you checked in regarding the resort fee and parking, however it is clearly listed on Expedia's website when you are going through the process of making your reservation. We are actually the least expensive in the Disney Springs area. I hope you will reconsider staying with us again in the future.

"Best Western LBV Disney Springs"

4
16/07/2017

I stayed at this hotel with my wife and 2 year old daughter. We stayed here for 10 nights while in Orlando. The room was spacious and clean. The fridge and microwave were excellent additionsto the room. Our room also had a sitting area, sun room, and bedroom. The room does need to be updated but it was clean. The breakfast was great and was included. The staff in the restaurant were friendly. We also ate lunch at the hotel and had no complaints. The staff was friendly and always said hi to us. The pool area does have potential and is a bit bland. This area does need to be updated. We did take shuttle buses to Magic Kingdom, Animal Kingdom and Blizzard Beach. We also took the shuttle to the outlets. We never took the shuttle to Disney Springs and opted to walk instead (10-15 minutes depending on our pace). There is also a grocery store and other restaurants located in a plaza near the hotel. Overall, this is a budget friendly hotel, with friendly staff located in Disney Springs. If you stay here keeping this in mind you will have a great stay. If you stay here expecting Champaign facilities on a beer budget you will be dissatisfied. Will I stay here again? Yes, if the price is right. There are also many comparable (and higher rated) hotels nearby so the hotel should keep this in mind when setting their prices. Overall I rate the staff 5/5 Room 4/5 Restaurant 4/5 Pool 2.5/5

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you Niko for staying with us and for posting your review. We are so happy that you and your family enjoyed your stay. I am sure you made some magical memories with your daughter! Thank you again for your comments and we hope you will think of us again when you are in the Disney area.

"Great Vacation"

4
13/07/2017

It was a great experience staying in these place, the staff were very friendly and kind, our family really enjoyed everything here, especially the pool,the restaurant the game room. We will definitely refer these resort to our friends! Thank you !

"Disney Springs Visit"

5
13/07/2017

Great staff, great parking and the free shuttle to the parks is always a plus! The hotel is strategically placed where you can go to any of the parks. The only problem (which is small) is that you need to have assistance getting your luggage to your room and then back down.

"Clean, great location, nice amenities"

4
11/07/2017

I stayed here for two days in July 2017. I had a 2 bed, balcony room on the 16th floor. The room was clean and spacious for two people. It is in a great location if you plan on visiting the parks or Disney Springs. They also have a quick service eatery as well as a restaurant (although I did not use either one). In terms of entertainment, there is a small gift shop, a video game room, and a nice pool complete with seating. The staff was really friendly too.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We appreciate you taking the time to write a review of your recent stay. We appreciate your kind words and look forward to your next visit when you are in the Disney area.

"Average Stay. Great Location."

3
11/07/2017

Planned a family trip and chose this hotel due to its location. So many attractions & amenities all around. However, one complaint is our balcony view (overlooked a dirty roof with rotting hot dogs/sausages all over). Next, is my biggest complaint. During our stay, we were lured to some guest services desk by a guy named Gary. Stopped us while we were on our way to the hotel restaurant for breakfast. Asked us where we were headed for the day & we told him Typhoon Lagoon. Gave us a promo for the water park provided we agreed to tour a nearby resort (which he assured us was NOT a timeshare) the very next day. We explained that we were hesitant to accept because we've experienced a similar 'tour' before & didn't want to get sucked into a scam. He assured it was NOT a scam, basically, because they were part of Disney (who, apparently, does not pull any shady tactics). Said the tour would not take any longer than 30-45 mins. & we would be on our way. With that, we agreed & booked our 'tour' at the Bonnet Creek Resort the very next morning. Let me assure you, never again. Our guide, Richard Richardson, was beyond rude, arrogant, & pushy beyond measure. Def. tried to sell us a timeshare on a tour that lasted well over 2 1/2 hrs…with 2 kids in tow. So, consider this a friendly warning and beware unless you like losing your time/mind during your hard-earned stay.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you very much Angela for your comments. We take all comments both positive and negative seriously. The one part of the Guest Service desk is an outside company that does represent a timeshare company. They rent space in our lobby. We will definitely make sure their direct reports are given a copy of your comments as that is against all policy and procedures. We apologize on behalf of them that you were inconvenienced. We hope you will consider Best Western again when you are in the Disney area.

"great vslue"

5
10/07/2017

This hotel is clean, updated and the beds are comfortable. We particularly enjoyed our visit to the lounge and meeting Shawn, the bartender. He was exceptional and very personable. We laughed and didn't want to leave the lounge.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for staying with us and taking the time to write your review. I will make sure that we let Shawn know your enjoyed his banter. Come visit us again when you are in the area.

"Wonderful Place - Friendly Helpful Staff"

5
06/07/2017

What a relaxing place! We had an early flight there and they allowed us to check in early. The lady at the front desk gave us wonderful recommendations on where to visit and eat. The hotel is within walking distance of Disney Village. The room was spacious and clean. After a busy day, we had dinner in the Flamingo Grill Bar. Shawn, our bartender, could not do enough for us and Sean, the chef and kitchen manager, came out to personally ask how our dinner was (Fantastic!). The hotel also has two small stores attached - one for souvenirs and one for things you forgot to bring (very handy). Before we left, we had breakfast in Traders Island Grill inside the hotel. Ever eat Mickey Mouse pancakes? YUM! I can definitely recommend this hotel!

"Always stay here"

5
05/07/2017

I cant say enough about this hotel. We have stayed here several times. We have always gotten the disney view and love to sit on the balcony and watch the fire works. Once we are there we park the car and don't get back in it until time to go home. We love the shuttle and you can walk to restaurants and shopping. We come in November for our anniversary and are looking forward to this novembers trip. Ive calles the hotel twice and spoke to Ken about our upcoming reservation and hoping to get the disney view again.

"Excellent Hotel!"

5
05/07/2017

This hotel is located within walking distance of Disney Springs. The rooms are always clean and we'll maintained the staff provides excellent care to you and your family. Great food reasonable price. I highly recommend this hotel for families and couples.

"So So Experience"

3
05/07/2017

The room had potential to be great but wasn't maintained well. The room wasn't cleaned well on a daily basis. The jets on the jetted tub were disconnected but we were not informed until after we attempted to use them. Mattress needed to be replaced

"Good value for the money"

4
05/07/2017

Good location in the heart of Disney Springs. Excellent value. Nice rooms. Amenities average, but its meant to be a place to stay not one to lounge around. Breakfast good value. Hotel has the conveniences of a Disney Springs hotel, (transportation, tickets etc.)

"My family really enjoy our stay at the Best Western great service"

5
29/06/2017

This was my second trip to this Best Western Lake Buena Vista and my family love it great service great people my kid just love the pool and the staff made us feel at home just a great Hotel all round

"Very special place to stay"

5
29/06/2017

I recently booked a stay for my daughter and grandsons at this Best Western, I searched for good places to stay near Disney Springs that didn't cost a fortune. I checked with my AAA friend and she recommended this place too. I was not disappointed with this recommendation as my daughter said they were treated very well by all employees and had a wonderful room

"Great location, comfort level, and service"

4
29/06/2017

Pros: Great location, 30 second drive to Disney Springs which means the parks are just around the corner. We were able to check in significantly ahead of normal time without issue, and the staff was very efficient and welcoming. Rooms are well above average in terms of space and comfort, easily the largest rooms in all of the Disney Springs area hotels which is great when you have small children who want to run around. Beds and pillows were super comfy. The view, even when not facing DS was enjoyable. Cons: Separate key needed for entering and exiting parking lot (why not room key just for entry?). 2 stations on television had loud humming (the two we happen to watch regularly, NBC and ESPN)...Service was prompt but the issue needed a special part ordered from DirecTV which was not going to be in until our departure date, which was really no big deal and did not have an effect on my rating. When housekeeping came up, after I had 4 additional pillows (as barrier for baby nap), the lady handed me 3 pillows and asked "is THIS enough?" in an incredibly snotty/condescending tone and then walked off with an attitude, which is really the reason I gave this place 4 stars instead of 5. Aside from the housekeeping incident we really did love this place and will most certainly be back. Its location and overall comfort factor were well above average, and with the price point normally being less than other hotels in this area, I highly recommend visiting this establishment!

"Overall great value"

5
29/06/2017

The hotel was nice to stay at while I took my brothers to Disney. The only thing I was not used to, is paying for breakfast at hotels. The beds and pillows were all comfortable. The shower was decent and they use bath and body works soaps so that was nice. Overall I would stay here again. great choice especially if you would rather spend your money on your vacation instead of a hotel.

"Disney Springs"

3
26/06/2017

If you don't mind a dated hotel with old furnishings, and old bathroom fixtures, then this hotel fits the price point for proximity to Disney World and Disney Springs (which is more of an outlet mall with ample parking). Visit guest services at the mall to get your "tickets" ahead of time and save time (tickets look more like smart cards). The hotel provides a decent breakfast buffet menu, pool and most important, free bus service to all of the Disney parks on a regular interval with return trips back to the hotel. Bus service is also available to the nearby mall. From our 17th floor balcony we could see all the parks and the nightly fireworks if you were so inclined to watch from a distance instead of going.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We appreciate you staying at the BWLBV during your recent visit to the Disney/Orlando area. We are sorry that you did not enjoy the furnishings as our rooms and bathrooms were renovated in late 2015. Very happy that you were able to experience one of our Disney view rooms. After a long day at the park it can be very comfortable to come back and watch the fireworks from the comfort of your room. We hope that you will come stay with us again on your next visit to the area.

"Not as good as it seemed"

2
20/06/2017

The tub was clogged with hair so it was eventually filled with water, the sheets were dirty, and there was a bit of trash left behind that was never picked up by housekeeping. Only thing good about it was the view.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you Manuel for your recent stay with us. We hope that you brought these items to the Managers attention right away so that we could fix the problems and make it right. We take all feedback, both positive and negative very seriously and will make sure your comments are given to both our housekeeping manager and our Chief Engineer. We hope that you will stay with Best Western again when you are in the area.

"Great for the rate"

4
20/06/2017

Older hotel, but clean and comfortable. Friendly staff. Being able to stay at a Disney property was a huge plus. Glad I checked the hotel directly, because I didn't think they'd have a hotel this reasonable.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you Donna for your recent stay with us. We are glad you found us too! We hope to see you again on your next visit to the Orlando/Disney area.

"Excellent Stay"

5
20/06/2017

I really enjoyed my stay at this best western. Everything was always kept so professional. The hotel staff was great to work with and my room was always exceptionally clean when I returned. Overall it was a great stay in a great location with all the businesses around it

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you Cameron, we appreciate you staying with us while you were in the area. Enjoy your summer and came back to see us soon.

"Great view!"

4
19/06/2017

We were able to walk to Disney Springs from this hotel. The view from the balcony was terrific, beautiful sunsets and nice views of some Disney landmarks. Easy transportation to Disney. Would definitely stay here again.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you Catelynn for taking the time to post a review of your stay. The views from the balconies are wonderful. Hopefully you had the opportunity to see the Epcot Fireworks from your balcony! Come visit us again soon.

"Getaway"

3
19/06/2017

When we got to the hotel room the AC made a loud sound when turned on, tv was messed up didn't work the screen had lines going threw, bathroom was dirty inside bathtub, balcony was nice with a view. Pool is very tiny.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you Cynthia for your recent stay with us. I hope that all of your issues mentioned where immediately taken care of by one of our staff members. We hope you will visit us again when you are in the Disney area.

"Nice and clean "

5
15/06/2017

Very nice hotel, close to Disney springs. Our room was nice and clean, huge room and nice view. Restaurant was good and the breakfast buffet was good for the price. The offer transportation to the parks and just made sure you know the time and what kind of bus you need to take.

"Disney Trip with the kiddos"

3
15/06/2017

Booked this hotel for the value and pretty decent reviews. Although the staff was excellent and management took care of an immediate issue upon arrival the overall cleanliness of the rooms is very poor… The rooms are very dated and running down. And they are not very clean. I itched pretty bad every night while laying in bed. When I pulled the covers back I saw that that the sheets had holes in them and they were very old... linens in my view should always be inspected and replaced once they are that one out..

"Yucky"

2
13/06/2017

No a/c. Driving ceiling. And double charged us for 2 nights, so not so great. We are still waiting on our refund. 3 weeks now. Very disappointed. It's close to everything but waiting on the bus was too long so we ended up using our car any way. Breakfast was nice. AAA gives you a good discount.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your recent review. We are sorry that you did not enjoy your stay at the property. I hope that you let someone at the front desk know about your AC issue so that they could have Maintenance attend to it or move you to another room. If you would like to send me a private message, I will be more than glad to speak to accounting about your refund. Typically it is done the same day. It is usually your bank that takes 7-10 days for it to show up, but it is best if I speak to our accounting department to follow up. We hope you will consider staying with us again when you are in the area.

"May 2017"

4
12/06/2017

Location is great - only minutes from anywhere in Disney. Hotel, pool, and facilites are great. Best bed for a hotel I've ever stayed in. Room was clean. Staff however were not friendly at check in or check out.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you Courtney for your recent stay at our hotel. We are so glad that you enjoyed the property. We take all of our guests comments, both positive and negative seriously. It is concerning to us that you did not feel that your check in and check out of the hotel was done by a friendly staff member. I will forwarded your comments to our Rooms Division Manager so that she can address this with her staff right away. Guest Service and Satisfaction is our number one Goal. Thank again for staying at BWLBV.

"Would have been great if not going to Disney via their shuttle bus."

3
12/06/2017

I had no complaints with the hotel at all. We stayed 5 nights and the hotel was great. Nice room, nice view, friendly staff. My only problem was with the Disney shuttle. I have now stayed both inside an actual Disney hotel and here. Upon return to Disney I will stay back at a Disney hotel. Last Wednesday was our worst experience with the shuttles. We left Magic Kingdom, pulled out at 10:25. I text my husband so I knew the exact time. We went to the next park to pick up (each shuttle does two parks) and the driver changed from our route B to picking up both route A and B. We went from about 25 people on the bus to people standing and pressing against everyone. Confusion hit when the driver dropped off at the Hilton. Apparently both routes A and B have different Hilton locations. People became confused when this wasn't their hotel and both riders and the driver were yelling at each other. My daughter had went to sleep and was awaken to everyone yelling and it scared her to death. I felt this was very unprofessional of the driver to be yelling at the riders. We ended up getting off the bus down the street at the second Hilton and walking back. We actually beat the bus to our hotel and arrived at the hotel at 11:55!! We spent an hour and 30 minutes on the bus trying to get back. The buses also say they come every 30 minutes. This wasn't the case! Our last trip we stayed at the All Star Movies. On Thursday after our bus ordeal we counted while waiting on the bus. While we waited the All Star Movies picked up across from us. Five of their buses came before we got one!! If you plan to stay here for a Disney vacation I would strongly suggest staying at a Disney hotel unless you plan to drive and pay to park!

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for staying us during your recent visit to the Walt Disney World Area. We are glad that you enjoyed your overall stay at the hotel and am sorry to see that the experience with the Disney bus would stop you from staying with us again. I have copied your review to our Disney Transportation contact as they are in charge of the bus schedules as well as the drivers. There is no excuse for drivers to argue with passengers in any situation. If you can private message me as to what date this was, I will make sure that the information is passed on so that the Disney employee can be counseled. Thanks again for staying with Best Western. We hope to see you again in the future.

"Solid hotel for the price"

4
08/06/2017

I stayed here for a week for my Disney/Universal vacation. It was overall a good stay for the price paid. If you're expecting 5 star, obviously go elsewhere. I would 100% stay here again. - Easy check in/check out with pleasant staff - Good location - 10-15 min walk to Disney Springs (one direction) and 10 min walk to shopping/restaurant area with grocery store (opposite direction of Disney Springs) - Reliable shuttle - every 30 mins or so to all parks, to and from (I didn't find this was the case will all hotels, so this was awesome) - Clean and tidy I can't speak to the food or the pool area as I didn't experience either, but both seemed reasonable from a distance. If you get a chance at the water view - its pretty cool. You can see fireworks from 2 different Disney parks in the distance at night.

"My Best Western Experience"

4
07/06/2017

This hotel was perfect for the 2 night stay we needed. The quality was very good and the price was right. It has a shuttle to the Disney Parks and Disney Springs, which was awesome. Our room was on the 15th floor and faced the parks which was great because we got to see the fireworks from both Epcot and Magic Kingdom. Overall I would rate this hotel as Very Good!

"May 2017 Stay"

3
07/06/2017

Overall the experience was good. My biggest issue was returning from the pool and the maintenance man being in my room unannounced and claimed he was there because of issues with the air which I had not noticed. It made me feel really uncomfortable and enable to enjoy my time.

"bad everything"

1
07/06/2017

no leadership, bad morale, food service terrible. roof leaks in dining room on the tables. had one waitress for entire ding area. Waited 20 minutes to get drink order. Waitress took us ahead that there would be long wait. We stuck to see how management would handle. Very poor leadership at this place. Food was not cooked as ordered. Cold when we got it. Stayed here many times before. Never ever this bad. Reflects on management team.

Pebble P, Rooms Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We are very sorry for the events that took place while staying with us. The roof leak was unforeseeable and due to the weather the restaurant became unexpectedly busy. We appreciate that you have stayed with us previously and regret that this visit was not enjoyable for you.

"Very Nice Hotel"

4
06/06/2017

I stayed here for four days in May 2017. I had a king room with a balcony. It was quite spacious, with a couch and coffee table. The balcony had two chairs and a small table. I had hoped to be able to see the fireworks, but couldn't from my room. The room was equipped with a small refrigerator and a coffee maker. The bathroom was a standard hotel bathroom. Everything was very clean. I found the staff to be very friendly and helpful, with one exception. The guest services people didn't seem to know anything, though they were cordial. The servers in the casual bar/restaurant were great, and the food was quite good. The shuttles to the Disney parks were reliable, clean and well air conditioned. The one that I took stopped at two other hotels on the way, but we weren't held up for long. My only real complaint was transportation to and from the airport. The hotel does not provide a shuttle. If you don't rent a car, there are cabs, $60 plus tip! You can call Uber and it's much less, but I don't trust them. You can also arrange for a shuttle to pick you up, but you're on your own. If you have an early flight, as I did, you might not get there in time. That was a huge, unexpected expense. I hated Disney World, but the hotel was lovely for the price. It was by far the only bargain in Orlando.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for staying with us in May. We are happy to hear that you enjoyed your room. Next time you stay with us, make sure you reserve a Disney View room. You can see the wonderful fireworks from Epcot from your balcony. Transportation to and from airport can be expensive. Super Shuttle is also an economical and safe way to get back and forth. Come see us again soon!

"Our Best Western Buena Vista experience"

4
01/06/2017

A great hotel with efficient staff and friendly approach. Some of the furniture needs some attention. But the beds are comfortable beyond expectation, the view is great on at list two Disney parks, with nightly fireworks and the ground and gardens are well maintained. The restaurant has a variety of menus well appreciated.

"Pleasant Stay"

4
31/05/2017

Good helpful staff - one or two problems were soon sorted. Very convenient location with excellent shuttle bus service to Disney attractions - wonderful view of fireworks from 17th floor. Would not recommend the Traders Breakfast restaurant - poorest service and quality of food on our whole 14 night trip to Orlando,

"Great price and location"

4
30/05/2017

Besides the traffic for Disney Springs after the parks close, we had a good stay and enjoyed the hotel. The elevators were NOT working the day that we were going to Epcot, so we did not get to the park early. Overall, it was good. I would stat at this hotel again.

"Dirty room, elevators broken"

2
30/05/2017

During our two night stay there was only one working elevator of 4 that are available. Our bathroom was dirty (tub) and one lamp was not working in the room but no one ever came to fix it eventhough we called to let them know. Very noisy outside in the hallway of the rooms.

"Worst Birthday Trip EVER"

1
29/05/2017

This was the worst hotel experience I have ever had. At checking it took your front desk supervisor two tries to put a new credit card on our reservation. Then the next day after spending an entire day at a Disney park we came back to the hotel, with only two working elevators that we waited for for 20 minutes, got up to our room to be locked out. There was a very nice housekeeper who verified our information and let us in but then promptly returned to tell us that we needed to provide a credit card AGAIN. So, three times we had to have our credit card added to our reservation. Karla at the desk was sympathetic and offered us free breakfast coupons. All would have been fixed, however, that night we again waited for an elevator for 30 minutes because only 2 of the 4 were working during a weekend that a hotel was at full capacity, we were staying on the 16th floor. We went to bed, and awoke to check out the next morning. Yet again, we waited for 30 minutes for an elevator with all of our belongings to leave the hotel. Would you want to walk down 32 flight of stairs with all your belongings? So, we went to the front desk again. The front desk supervisor showed now signs, or even offered an empathy statement among seeing our frustration instead her response was "My manager is over there." Upon waiting for the manager, we were offered to leave our name and number for her to call us. In case you didn't know, when someone asks for the manager the manager should make themselves available and present not offer to call us later. Being so agitated about the rate of service we were offered at a hotel that claims to be a part of the Disney magic, we failed to mention that the a/c kicked on and off every 5 minutes making it impossible to get a good night's sleep. Although your hotel is not branded Disney, you are still affiliated with the Disney Springs resort area, and should still uphold the same Disney magic and standards they do for all their guests. We will never stay here again, nor recommend this property for anyone to stay at.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
It is never easy to know that we have disappointed one of our guests. We take all reviews very serious and appreciate you taking the time to write whether bad or good. We can absolutely agree that this weekend was very challenging. We apologize that we had a problem with our front office system (changes not being saved) and that two of our elevators went off line. We definately did not plan for this to happen especially over a holiday weekend. We understand that our Executive Housekeeper stepped in when she noticed that the Front Office Manager was dealing with another guest and apologized and comped your stay for 1 night. We hope that you will give us another chance when you are in the area to make your stay as magical as it should have been. Happy Belated Birthday.

"Okay"

3
25/05/2017

Great hotel to just stay at if visiting the parks and not planning on staying there. The room was older than expected. Stains on the carpet, a plastic cup on the floor when we first walked in (wasn't ours), the shower didn't change to cold water one time, and one of the towels has a stain on it. But, we overlooked most of it because we were staying only for two nights and found ways around it. It was also cheap for a last minute trip. I would recommend if you're a laid back person! Service of hotel staff is great, very nice people.

"Excellent hotel in the perfect location for an affordable price"

5
24/05/2017

We stayed for 7 nights and highly recommend it. The location was perfect, close to Disney Springs, and we walked there several times. It was a safe area with nice hotels, and I was not at all nervous about the neighborhood. The pool water was extremely warm and relaxing with great music. The rooms were spotless with clean towels, bed making, and garbage removal daily. We did not hear anyone else when in our room on second floor. The balcony was a great way to watch the sunset, dry our swimsuits, or feel the warm morning air. The breakfast can not be beat! We ate our fill each morning before going to the parks, and our waitresses Meredith and Kathy had our drink orders memorized with friendly smiles and conversation. The chef made delicious omelettes and Mickey waffles with whipped cream for my son. We used the shuttles to/from the Disney parks and water parks. We used Uber to/from Sea World for $7.50 each way. We used Mear transportation to/from Airport for about $60 round trip for two people. There is a grocery store within walking distance if you forgot anything. We also enjoyed the Pizza Hut option and soft serve ice cream machine in the evenings we were too tired to visit a restaurant after a long day of adventures. I would not hesitate to stay at this hotel again in the future. Excellent choice! Thank you, Best Western!

"Vacation from hell"

1
24/05/2017

vacation from hell I would like to complain about my poor experience with the Best Western Hotel. And BW was my favorite hotel before this happened. I am a member of the BW. I am talking about the hotel located at the 2000 Hotel Plaza Blvd. Lake Buena Vista, FL 32830 1.First bad surprise: during billing, the hotel charged me 70 dollars more (resort fee), never seen at BW in Florida before ... 2.Second bad surprise: after arriving, the receptionist explained to me that I have to pay 45 dollars more for the parking of my car, never seen it at BW in Florida before! If I knew that parking was not free, I surely would choose the other hotel! 3. Third bad surprise: breakfast was included in the price of my room, when I checked in for a breakfast, I gave my coupon to the waiter and went to get my breakfast (buffet). The waiter shouted at me ‘'do not touch the eggs, it's not free!!!'' I got scared, I asked ‘'why?!'' He replied that I have to pay 10 dollars more for the eggs! And finally, I took some fruit and a muffin, but the fruit was sour, spoiled and not fresh. It was already too match for me! I started to have a bad humor for my holidays!!! 4. In the evening I decided to take a bath ... in the morning I saw that my suitcases in the wardrobe were wet. After a second bath (the next day) I saw the closet filled about 1 inch of water, the water was coming from my bath by the broken drains! The workers arrived, but the problem was not resolved during my 5 night stay and nobody proposed to change the room! My suitcases and clothes were all wet!!! 5. During my 5 nights stay my bed was never changed and twice I came back to my room and saw that my trash bins were not emptied 6. When I was leaving I loaded my suitcases in my car and I tried to start it, but my battery was dead!!! I went to the receptionist and asked for help, I explained that I stayed 5 nights there (BW) and my battery died, the response was ‘' we cannot help you, you have to find a solution by yourself'' and ‘'we have no public phones, only the internal phone'' Imagine you being in that same situation!! I was lucky that a lady lent me her cell phone and I called to AAA!!! This is the worst hotel that I ever saw in my life! I do not recommend BW to anyone. I think to change my preferences for Holliday Inn or Hilton. I will not advise the BW to everyone!!! I will complain to chamber of commerce and I will do an YouTube video!

"Great hotel "

5
23/05/2017

Let me start with we frequently go to Disney World and stay at various hotels surrounding the parks and review them on here. This has to be one of my families favorite non-disney hotel. It was even better than the Disney value hotels. The rooms were clean and the beds were comfortable. They had a giant "mini fridge". If available i highly recommend getting a Disney view. We watched all three fireworks shows from our balcony. The hotel is located maybe 3 blocks from disney springs in one direction and 3 blocks from a whole shopping plaza full of restaurant choices the other. They do have a breakfast buffet for a fee but we did not try it since we brought food. They also have busses that travel to the parks every 30 minutes. The only downfalls were that they do have a resort fee of $13.99 and a parking fee of $8 both per night, also they have direct tv service and it was raining so no tv the night we stayed. Over all they are a great hotel and if you find a deal id say go for it. We will definitely stay again.

, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We are so happy that you chose our hotel for your recent visit to the Disney World area. Thank you Javier for staying with us and for posting a review. We are so glad you and your family enjoyed your stay. The views are spectacular at night you are right! Come see us again soon.

"Decent value "

3
23/05/2017

Not a bad value. Property was clearly renovated within the last 5 years. The restaurant is sub-par. Beyond the furniture in the rooms being cheap(who cares for a quick stay) one frustrating issue was the lack of USB ports and the fact that the regular outlets wouldn't stay. Front desk staff were excellent.

, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you Wesley for staying at the Best Western LBV. We appreciate your comments and you are correct...there are a lack of USB ports in the rooms currently. Our Engineering department is working on coming up with a solution for that as we speak. We hope the next time you visit it will all be taken care of.

"3 time staying here- honest review"

5
18/05/2017

Our 3rd time staying here. Again -excellent location, excellent service, and comfy beds. We noticed some upgrades when compared to our last visit. We wanted a Room upgrade- no problem We needed more towels - no problem We Forgot mouthwash-- no problem The Disney fireworks view from our balcony was great. We did try to order room service at 730am on Tuesday but no one answered. Not a big deal for me though. We ended up going out to the Golden Corral for breakfast instead anyways. Could use a plug on the wall between the beds, but again, not a big deal. The "clean" remote thing seemed pretty cool. The Flat screen TV was nice. The Fridge in the room was nice. The Pool area was clean and nice. We Ordered Pizza Hut, and the lady seemed like she was new or confused, but she was running all around just to make us comfortable. And she did !! As a boss myself, It's nice to see employees hustle to make the customers feel comfortable. Kudos to her. There was Plenty of parking. We didn't use the buses but we saw them regularly. The AC was nice and cool. Overall- we had an excellent stay and we will stay again. Good job everyone.

"Great Location"

4
17/05/2017

The reason I chose this hotel was purely on the location and price. The hotel is part of the Disney Springs group of hotels whereby you can walk along to Disney Springs it is also within walking distance of Crossroads LBV. The hotel rooms seem quite dated but clean and adequate, everything that should have been there was there. I asked for a high room with a view and was given the 9th floor, which was lovely. We did use the pool and never had a problem getting a sunbed, and the sunbathing area was in the sun. We used the shuttle busses to get to the parks , these were free and ran every half hour - amazing. We used it purely as a base and did not eat here. I would definitely return to this hotel as long as it was cheaper than the other 6 hotels within the Disney Springs group. We used Mears transport to get to and from the airport.

"Basic Needs Hotel"

3
17/05/2017

Definitely out dated, but friendly staff. No frills hotel, breakfast buffet is $21 a person, which I think is too high. Needs more outlets. Beds are decent. Has an overpriced store in case you forgot anything.

"Extremely comfortable stay"

5
17/05/2017

My wife and I stayed in this hotel for 5 nights for our Walt Disney World trip. The staff was extremely nice and helpful and the bed was soft and comfortable. My only complaint was that the initial room we booked was an accessible room with a king bed. The shower leaked out on the floor and the bed was stiff and not very comfortable. I talked to the night manager about changing rooms. He was very understanding and booked us into another room immediately. He gave us a 2 queen bedroom with very soft, heavenly beds that we fell asleep in immediately. We were not charged extra and we were moved out to the other room in just a few minutes. We will definitely be staying at this hotel again and recommend it to anyone wanting to stay at the Disney Springs area.

"Vacation"

4
17/05/2017

We stayed at this hotel for 3 nights & 2 days. Everything was clean, the staff was friendly. The pool was cool, parking was safe and we were in Disney Springs; near the theme parks. The hotel offered a complimentary bus ride to the parks as well. No complaints from us.

"Breathtaking view"

5
09/05/2017

My family and I stayed here for two nights and it was amazing. Staff was professional and quick. Answered any and all questions we had. 15 minutes walking distance for Disney Springs and lots of shopping and restraints within a couple of minutes. They have shuttles to Disney Springs and the theme parks. They had plenty of dining options on grounds, a shop, game room. Fitness center, Disney store, pool the list goes on. There were 2 adults and 2 children we had a king with a pull out couch and still had more than enough room. We were on the 10th floor and the view was absolutely amazing. We will definitely be going back.

, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Glad you and your family enjoyed your stay Danielle H! We do have some of the best views especially if you book a Disney View room. Watching the fireworks from your balcony at night is truly magical. Thanks again for staying at the Best Western LBV!

"Great Hotel!!!!!"

5
09/05/2017

Not only is this hotel clean and nice, it is walking distance from Disney Springs, has shuttles to all Disney parks, and doesn't cost a fortune like a lot of the Disney resorts.The pool is also very clean and the restaurant has good breakfast and dinner! Overall soooooo worth booking this hotel!!

, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you AlexiscN723RO for staying at our hotel. We are so glad that you had a magical stay. Please come back and visit us soon.

"Beuna Vista best Western"

4
09/05/2017

My overall experience was good, and the best customer service was Shawn in the lounge. He was fun, personality, exemplary service, remembered what was ordered the next day for repeat meal drinks. I have been to many a lounge and never have I seen such great service. The only negative was my room was freezing and when I called the operator they said they would take care of it. They never did so I turned the air off completely.The air conditioning was too cold and never corrected by staff.

, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for posting your comments and for especially mentioning our bartender Shawn! We think he is a wonderful employee as well....so much so that he just won Employee of the Month! I'm sorry you room was cold and I will make sure that your comments are forwarded to our Chief Engineer. We appreciate your business and hope to see you again soon.

"Worst bus experience EVER!!!"

1
08/05/2017

I booked my reservation almost two months in advance. I requested a sofa or roll away. Upon check in, I was told that request wasn't on her screen. I pulled up on my phone to show her. Manager came over and stated she saw request but they were completely booked and had no extra room nor roll away. Found out a couple who booked a week before arrival got a sofa bed! Not happy! Bus drivers were totally rude. One asked a person on his electric scooter to get off the scooter and walk up the bus steps! Then got an attitude when they refused and asked for the ramp. Totally inappropriate! Never again will I stay here!!!!

Pebble P, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Good Morning, We appreciate your feedback. We apologize for not meeting your expectations. We are working with our staff to insure this does not happen in the future. We would like to have future opportunities for you to stay with us. Thank you,

"Decent hotel, could be better"

3
07/05/2017

I'd potentially stay at the hotel again--the beds were comfortable and the staff was extremely friendly and helpful. We had a problem with the first room we stayed in and they were quick to address the issue and move us to another room. That said, it has two issues: the rooms likely need a deep clean. In both rooms we stayed, I found small items from previous guests (a contact lens in the sink, a straw on the floor, etc.) and a few other things that indicated the rooms get a more cursory cleaning. Overall, they are clean enough to stay, but could easily be cleaner. The other issue are the Disney shuttles. They are complimentary and it only takes 20 - 25 minutes to get to most of the theme parks, but the ride back from Magic Kingdom was a brutal 50 minutes. The second night, we ended up taking an Uber back. There's not much the hotel can do about it, but just be warned that between the monorail, waiting for the bus, and the actual bus ride, it could take you well over an hour after a long day to get back to your room. All in all, it's a hotel that is perfectly fine but has the potential to be much better.

Pebble P, Rooms Division Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to review your stay with us. I appreciate the fact that the parks are a full day in themselves and tiresome once complete. The shuttles provided, based on the volume of Disney visitors can some times get backed up. One great thing about our shuttles is that they run every 30 minutes, allowing for fewer guests to board all at once. We hope to host your next Orlando visit. I will share your housekeeping comments with our housekeeping manager.

"You get what you pay for!"

1
04/05/2017

As a value hotel near Disney Springs we have stayed here many times. This last visit will mark our last until the coming remodel we have heard about is complete. It has gotten dirty and grimy and seems to be worse with each stay. This trip I woke up with about a dozen plus bug bites all over me. We reported this and the maintenance man made us feel as though it was our fault. I guess because he found no evidence of bugs. They changed our room and granted a free upgrade but even that room was dirty and grimy. Convenient location but it stops there.

"Visiting Disney Springs and surrounding area"

2
03/05/2017

I was not very impressed with this hotel. The parking was not good and the elevators sounded like the needed some repairing. Every time I got on the elevator I was hoping to make it to my floor which was on the 12th floor. Friends who had gone with us got their credit card charged three times and it was still not off their card when we left.

, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for staying with the Best Western. We apologize that you did not completely enjoy your stay with us. Our elevators are inspected on a routine basis and are if they experience any problems, they are addressed immediately. If you friend has a continued problem with her credit card billing. Please have her notify the hotel direct at 407-828-2424 and ask for the accounting office. They can help her right away. We hope you chose Best Western again for future travels.

"Ok if you want a room only"

3
03/05/2017

Clean, friendly staff. Good beds. Good price. If you're looking for a "resort" style hotel, this is not the one. You will be charged $14 per day resort fee (and you will at most non-Disney hotels) however there is no resort feel here. Pool is warm, not refreshing after a day at the parks in 95 degree weather. Our shower had only hot/scalding water, took two complaints before it was "fixed". "Fixed" means turn to coldest setting, let it run for 5 minutes, flush the toilet, then cool water will run for about 5 minutes, while you're standing in mid calf deep water until it gets too hot again. Many people were complaining about this same issue. Didn't eat here, as what was on display was not appetizing and we were told the breakfast was $16 for a not so great buffet. In room coffee very good though. After the water complaints we were given a Welcome Package coupon for our trouble. Tried redeeming it at the "concierge" desk, but there was never anyone there. A hotel guest told me when they tried to redeem theirs, it was a marketing gimmick for time shares. No thanks! Won't stay again

"best western lake buena vista-disney springs resort area"

5
03/05/2017

The interior of the hotel was beautiful! The staff was very courteous and helpful. The balcony view was breathtaking! The balcony faced the Disney area. We were able to see fireworks from the Disney theme parks. 3 sets of them simultaneously! It was a great experience! The room was very clean and spacious. Many available amenities. I would definitely book this hotel again!

"Good for Disney parks"

4
03/05/2017

We were just here for Disney, and the hotel was good for that as they had a free shuttle every half hour, so no need to rent a car. And most times this hotel was the first on the drop offs at night. You can get off at the Wyndem resort if you want to go to Disney Springs shopping etc ( Huge Disney Store ). Rooms where fairly large and beds were really comfy after a long day at the parks. We didn't use the pool or eat at the restaurant, but both seemed adequate. Our only gripe was the bar and also the cafe and room service finishes at 11pm. So after a long day at the park, if you fancy a beer, good luck. As we usually stayed for the fireworks and only just got to the hotel around 11pm so we only made it to the bar once. Surely they should take into account the park schedules and bus times and extend at least the bar closing times. Not everyone that does Disney has kids to attend too ! Our tip would be, buy some beer or wine from the cafe downstairs and put in your fridge for later. Also the cafe did good small garden salads and ham and cheese rolls. Will save you a lot on eating at the park. Just take a soft fabric cooler to put stuff in, then fold up when empty. Staff at the cafe were really nice too. The hotel also has a Disney store, but closes at 10pm so you won't get there after the park if you missed buying something. There is also another store that sells some souvenirs and snacks and drinks ( no beer ). We took an uber back to the airport and it cost $17 so a lot cheaper than a cab. We were quoted $58 for a cab to the airport. All in, this hotel is great for visiting the parks. And we would prob stay there again.

"Bring extension cord for CPAP"

2
27/04/2017

I stayed one night because I had an early full-day seminar the next day at the hotel. I arrived at 10 pm and had to drive around for 10 minutes just to find a place to park to check in. This is a huge hotel and most of the parking requires a parking card that you don't get until you check in. There were only 5 spots reserved for check in and were all full. The staff at the check in were very friendly and I was very impressed with the quick, smooth and quiet elevator ride. However, my room was dark and dreary on the 15th floor with inadequate lighting and low ceiling. Nice balcony. The bed was surprisingly comfortable, but there was no soft chair for relaxing in so I had to sit on the bed to watch TV. However, the most frustrating part of staying here was when I tried to plug in my CPAP machine....there was no plug anywhere near the bed. I called to the front desk and after being placed on hold for several minutes, explained the situation. 15 minutes later "Sami" showed up with a step stool and when I told him all I needed was an extension cord, he said we don't have them. By this time it was close to 11:00, so rather than spending time relaxing and getting a good night's sleep, I had to drive to a store to purchase an extension cord. About 2 hours into sleeping, my CPAP shut off which woke me up. I had to get out of bed and walk to the other side of the room to investigate. One of the outlets stopped working. Fortunately, the other still worked. Needless to say, I did not get much quality sleep. The meeting room was adequate, but the chairs were fairly uncomfortable for sitting all day. Did not use or look at any other amenities. There are many places to stay in this area and this hotel needs to step it up in terms of updating the rooms and adding more outlets. Staff were friendly.

"over charges/questionable taxes"

2
27/04/2017

the Shower/Sink in our room had NO cold water. Imagine the scalding shower and brushing teeth in hot water. Our toilet backed up twice...there was a paper cup in it. NO ONE TOLD us we had a breakfast for 1 adult included each morning, WE never used it, but they would not take the fee off. Check out charges: DAILY parking fee PLUS tax, DAILY amenities fee PLUS tax and daily room rate PLUS tax. ADD THEM ALL TOGETHER AND TAX THE TOTAL AGAIN!!! Bus service be prepared to stand, they pack you in like cattle. standing room only for most rides. I paid over 150.00 for taxes. AAA made our reservations, checked charges and fees, but these charges were not what was quoted to AAA. RIP OFF. Will not ever stay there again.

"A great hotel for business or families"

4
26/04/2017

We picked this hotel for a quick overnight visit to Disney World. (We live only two hours from Orlando and are annual passholders, so not quite as nuts as it sounds.) . We also have a business event next year that is scheduled here and wanted to try it out. From the man at the parking lot to the front desk staff and food service employees, everyone was pleasant, cheerful and gave us great service above and beyond what was required. The room was good sized and very comfortable. It had the advantage of two sinks and vanities, one outside of the bathroom, a nice plus for people sharing a room. There were also two mini refrigerators in our room. We decided to try the shuttle bus service to the parks, which picks up at the four Disney Springs hotels on the same side of the street. It seemed a bit slow, but then that is the nature of getting around the World. We timed the walk . in the morning over the pedestrian bridge to Disney Springs and it was less than 5 minutes at a leisurely stroll. That means one could visit restaurants and shops there, or try a movie or bowling without needing a car. Plus, you can walk to the official Disney World bus stop to take those shuttle buses. The . hotel had a very nice range of restaurants plus a 24 hour shop with a great variety of drinks, sandwiches, gelato, etc. Overall, the hotel seemed to be a great place for a family or vacation travel as well as an excellent place for a business event.

"Excellent location, Three blocks from Disney Springs"

4
26/04/2017

This is a great place to stay!! Quiet, clean and very convenient. Free bus service to all Disney attractions. Disney store in lobby. Restaurant on site. Two-three blocks from Disney Springs. I highly recommend this hotel!

"Disney World Value"

5
25/04/2017

Walking distance to Disney Springs. There are free shuttles to and from Parks. Great place to stay, clean, comfortable rooms, friendly staff and won't break the bank. Perfect place to stay for a great Disney World experience.

"Overall good hotel"

3
20/04/2017

The hotel is best in terms of price and location .It is very near to Disney parks and downtown Disney.They provide shuttle to Disney parks . We chose room on 11th floor with a view (paid little extra ) to enjoy the Disney park fireworks from our rooms balcony .Overall nice stay .

"Good hotel if you are spending two days at Disney World."

5
20/04/2017

The hotel is very near to the parks, the bus shuttle goes to three hotels so it takes 15 minutes. Buy your tickets at the Disney Gift Shop in the lobby not the time share booth, also your drinks, the store next to the front nest is too expensive - Five dollars for an apple juice... Three at gift shop. Rooms are very large and comfortable. Older building but well built and nice views. We paid $85.00 per night, but there are a couple of fees, so it's like $100.00 per night. Two large double beds. We were just two, my daughter and myself Also near Seaworld, we did that too. parks are like $100.00 per day for adults. What can I say you have to pay for the magic of Disney. We enjoyed. Hotel was fine.

"Very good deal!"

4
20/04/2017

The hotel was clean, comfortable and a great value deal for the price. We were right near Disney Springs so it was convenient as well. The staff was friendly and efficient. When you consider the high price of other hotels in this area, we were happy to find a reasonably priced hotel for our getaway.

"Needs updating and better breakfast"

3
19/04/2017

Room was a bit outdated bathroom small exterior was dated however clean. The staff was not the most friendly but adequate, Included continental breakfast was not good, very few options and the muffins, Danish variety appeared previously frozen, dry and not good, The hot food was much better but cost extra $15.99 per adult and $9.99 per child under 10. The shuttle bus to Disney was often crowded standing room only and was a half hour ride to any one of the parks and back.

"Don't waste your time"

2
19/04/2017

Despite a very nice location to Disney Springs, I have stayed at this hotel multiple times this past year and each experience keeps getting worse and worse. Will definitely no longer be staying here despite the good value.

"Great stay for Disney"

5
13/04/2017

My husband, son and I stayed here for one night as a Disney trip. Best decision ever. It was a nice hotel and the best part was free shuttle service to the parks (saves you $$$ on Disney parking). Everyone was courteous and able to help with any questions we might have. Would stay here again!

"Great stay and price for a short resort visit"

4
13/04/2017

My friend drove with me to visit my college student in the Disney program. We did Epcot one day and Animal Kingdom the next, before driving home. The only thing we did at the hotel was sleep and drink coffee at the market/cafe area when it opened in the morning. The room was comfortable, clean and quiet. We slept better here than we did at home. My daughter drove us around and we didn't need the shuttle. It is the perfect location for us and near Disney Springs, formerly Downtown Disney for us old folks. The employees were nice but they did seem short staffed. Even the guests were nice, I think it is contagious. You may want to request a room facing the Magic Kingdom so you can see the fireworks at night if you are at the hotel that time of day. Room prices are still very low after all of the fees added on. I will stay here again.

"Great hotel. Great location."

4
12/04/2017

Loved my stay here...could not beat the price, the location or the amenities. Loved the fact Disney transportation was available at this hotel. The beds were quite comfy and the room was impeccably clean and maintained through our entire visit. I will be coming back here on future visits.

"Gone downhill "

3
11/04/2017

However this hotel does not have a resort feel though they charge a resort fee. Pool area has no shade or umbrellas and never put them out even after we asked. An important detail for cancer survivors or people with sun sensitivity. Our room seemed clean enough but the TV and reception was crappy. The restaurant has very limited hours. The hotel could use an update and the common areas could be cleaner.

"terrible customer service"

1
10/04/2017

I booked this hotel at the last minute, overlooking terrible reviews already written on Trip Advisor. I should have listened. The staff were rude and annoyed with any question that I asked. I was having trouble locating the market, which was nice enough but never had an attendant. I ended up walking away several times because nobody was ever at the cash register. The pool was nice but the bartender was loud and embarrassing. I might have overlooked all the above, given the convenience and location of the hotel...however on the last night after returning from disney the hotel room was freezing. We just wanted to relax and enjoy a quiet evening in the room but had to stay under the covers it was so cold. I called the front desk three times over the span of two hours and each time they stated they were sending an "engineer" up to switch on my heat, or the very least turn the air conditioner off. The last call I made must have been after shift change because I got another attendant who stated I could simply turn of the unit and told me how to do it. Why couldn't they have told me that earlier and we would have had a much better evening.

"Great value, Great location, Great service"

5
10/04/2017

This is my fifth time staying at Best Western Lake Buena Vista and it's still a great place to stay. The new parking regulations are great in that security is better for our parked vehicles and non-residents are prevented from using the Disney shuttle. Thank you BW LBV.

"Room was nice, but everything else needs a lot of attention"

2
10/04/2017

We stayed here (family of 6) for the first 2 nights of our Florida vacation before checking into our Disney resort. We chose this hotel because of the location - close to Disney Springs and Sea World and it had rooms that can accommodate our family size in one room. The hotel itself is old, not exactly sure when it was built. The grounds were well maintained. The lobby was clean and spacious and easy to move around. Front desk staff were not exactly welcoming. My wife and I felt that we were more of an annoyance to them than their guests. Parking is paid parking ($8/day). Navigating around the parking lot takes some practice as there are 2 paid lots and can be confusing first time going in. We went to the guest services desk in the lobby of the hotel to see if we can purchase Universal tickets there instead of purchasing them at the park. We weren't really looking for discounted tickets, just the convenience of purchasing them in advance. We were told that we can get discounted tickets, but we would have to sit through a 90 minute sales pitch for some vacation club (can't remember the club). We said no (and if you say no, they get very persistent, so keep saying no), we just want the tickets, then they tried to sell us tickets that were $30 more than what the park was actually selling them for online and at the park. We declined and ended up purchasing them online. I don't know if the group manning this desk is connected to the hotel or not, but I would recommend not purchasing anything from them. The restrooms in the lobby were filthy the few times we used them. Trash was not emptied, paper towels were all over the floor, and the floors and counters were not clean. It was like that at various times of the day (mid-morning, late afternoon, and evening). Pool was nice, but in order to get to it, you have to walk through a bar/restaurant to get to it. My wife and kids didn't like it because it felt like everyone there was watching them walk through. They need to have an alternate entrance to the pool instead of walking by a bar. The room was really nice. It was dated, but it was also clean. The beds were comfortable and the room was spacious. The pullout couch was even comfortable. It did not have a microwave, but that did not bother us. Only problem we had with the room is that the shower ran extremely hot water at first, but had to wait about 10 minutes for it to reach a temperature where the water wasn't so hot. That was a first for us, we usually have to wait for the water to warm up first. The hotel does have bus transportation to the Disney Parks and Disney Springs, although, after doing some research, I did find out that it's not the hotel's transportation system, it's shared with the other hotels in the Disney Springs area, there is no transportation to Sea World or Universal. This hotel served our purpose - a place to stay for 2 nights before going to our Disney resort hotel. Room was nice, but that was the only positive thing I can say about this place. If all you are looking for is a place to sleep and rest between your adventures, then this place will work out for you. If you are looking for all the bells and whistles that comes with a nice hotel, then look elsewhere.

"Hotel next to Disney, always booked solid, so they just don't care."

1
10/04/2017

Only three sets of towels in the room. Reservation was made for four people. Tried calling the front desk for 20 minutes. No answer. Only hot water available through shower. Coldwater did not work. Forced to take scalding hot showers. Sheets for the pullout sofa were dirty and used. Again, tried calling the front desk. No answer. Had to go down 11 floors to ask for towels and clean sheets.

"Great location great hotel"

5
29/11/2016

A much better that average BEst Western !!! Location is great for fun and shopping!!! A little busy for work but not that bad. Staff are very amazing and pleasant. This will be my Orlando hotel for many years

"Solid if unimpressive hotel with good location"

3
28/11/2016

We checked in and got our king-bed room with a lake view upgraded to a suite without a lake view; nice free upgrade, but we lost the view, so oh well. The room must have been freshly carpeted because it smelled overwhelmingly like, well, fresh carpet. Not a big deal as we spent all day at Disney, but if I were room-bound it would have been strong enough to make me want to switch rooms. The furniture and other parts of the room were pretty average, many looking like discarded props from the nearby theme parks. Again, not an issue for those looking to spend a day at Disney, but others may care. Our bed also had just 2 pillows and our room had only 2 towels the first night; nothing big, but again, just in general part of the 3-star approach this hotel seems to take. You ostensibly pay $8/day for parking, but the hotel's lots were fully opened and no one ever charged us for it. Solid if crowded bus service to all 4 Disney parks on the half hour. a breezy and safely sidewalk'd less-than-a-mile walk to Disney Springs. Protip: rather than waste time with the ferry or monorail from Magic Kingdom to the parking area to the bus lines for a ride back to the hotel, you can take Disney's free (and just yards outside the main entrance/exit) buses to/from Disney Springs, and then walk the brief walk back to the hotel. Not a huge time savings, but something we enjoyed. Otherwise this place was just a place to lay our head. For that, the price of roughly $160/night after tax was just too high; you can find a better value elsewhere in Orlando but maybe not with "free" parking and easy bus service to other parks.

"Satisfied but tired"

4
28/11/2016

The hotel was nice and the staff was friendly enough. We have 2 issues with this hotel.(1) We reserved a king bed room and were given a 2 bed room instead. (2) We were woken up at the crack of dawn the following morning (Thanksgiving day) by the grounds crew using blowers. We were o the 7th floor and it sounded like they were on our balcony. We were 2 adults not travelling with children and therefore did not need to be up that early, especially after visiting the new Disney Springs the night before.

"A Wonderful Stay"

5
28/11/2016

We always stay at this hotel when our family plans a reunion. It has everything we need and with it being located on the Disney grounds, it makes everything so convenient! Seeing the same staff each time we visit really says a lot about how well this property treats it's staff! The breakfast is wonderful every morning (and Kathy is an EXCELLENT server)!

"Great value for the hotel"

4
27/11/2016

We have stayed here many times, and it's always been very clean and welcoming. This time, the water was lukewarm and air would not stop blowing. Every other time, it has worked perfectly! Resort and parking fees are $23/day-ouch! However, we loved being able to take the bus to Disney Springs and the parks for free! Love the Disney store in the lobby, and the convenient store is a great plus. Overall, it's a great value for what you pay.

"Best Western Hotel & Resort"

5
27/11/2016

My stay there has always been great. This time there was no working ice machine on our floor. I had my grandchildren with me and they had a wonderful time. They enjoyed the pool the most and that they had internet. The everything shop was a great help because we forgot a lot of things.

"Big hotel but NO free breakfast"

4
24/11/2016

It's just a room. Nothing fancy. Decent beds for our first night after a long travel day. Nothing bad, nothing great. TexMex restaurant onsite was ok. $25 meal deal for two was a good dinner. No free breakfast as expected as most BW's was disappointing. $16 gets you a buffet breakfast of waffles, eggs, yogurts, toast, fruits and most other things you'd expect. At least the coffee and orange juice was unlimited. A market style store is available for quick breakfast, lunch and dinner options. A Disney GIft Store is also on site. Disney shuttle buses come right to the front door. Ask for a high floor for fireworks viewing. You can easily walk to Disney Springs (downtown Disney)

"Room temperature"

2
24/11/2016

Was not able to adjust the room temperature control it was either too hot or too cold. Was terrible and uncomfortable. Maintenance came and change the temperature control from cold to hot then we burnt to death.

"Will not return"

2
22/11/2016

We stayed in a two Queen room on the third floor for eight days, from 11/12-20. We stayed because of the frequent, every 30 minutes, shuttles to each of the Disney parks and the reasonable cost. We would stay at a Disney Springs hotel again, because the shuttle service was great, but would stay at one of the other six properties. The A/C system was like no other I've seen in a hotel. It's either on or off, and while you can move the numbers up or down, they mean nothing, and the fan is always on high, so it's cold, we had to ask for extra blankets. The mattresses are soft although we slept well, probably because of such busy days in the park. Lighting is poor, no lamps and no ceiling lights, just two wall lights between the beds. And the lighting in the vanity area is not bright. The bathroom is small but looked to have been possibly recently renovated. It's not bad but the vent fan, if there is one, did not work. Also, if you used the warm/hot water in the sink and then tried to get just cold water from the faucet, it ran warm for at least several minutes. The balcony was nice and maid service in the room was good but the carpeting in the hallways was very stained and always looked like it needed to be vacuumed. And finally, probably the worst was dirty ice coming from the third floor ice machine. On our first day we saw small black specks floating in our ice water and then realised that some of the ice had black pieces on them. So we started going to another floor for clean ice and reported this to the desk. They replied that the engineer would be told but didn't seem concerned or apologize. So yes, the Disney Springs location is great, shuttle service is as good or better than that at Disney resorts since it arrives right outside the lobby door, but look at the other six hotels and avoid Best Western.

"2 great visits"

4
22/11/2016

A few years ago my husband and I stayed here for a concert at the House of Blues. Upon arrival we were upgraded to a suite, and it was awesome! You couldn't beat the view. This time we stayed in a standard king sized room and it still delivered on the wow factor. Great view with a balcony, very spacious, and clean. Within walking distance to Disney Springs (downtown Disney), it's the perfect spot to stay at if you're going to see a show. The staff are all very friendly and helpful. We received a coupon book for local attractions and restaurants at check-in. There is a restaurant attached to the hotel, and although we didn't eat there it is convenient for those guests who don't want to travel far for breakfast/lunch/dinner. Overall, this is the most convenient and most economical hotel within walking distance to downtown Disney.

"Excellent hotel in Disney Springs area"

5
22/11/2016

I recently stayed for 3 days and 2 nights at this great hotel. The hotel and room were clean. The location of the hotel was excellent, within walking distance to disney springs. The staff at breakfast buffet always went above and beyond to satisfy requests, plus they were very friendly especially one of the waitress and the gentleman in the omelet station. We did encounter some problems with a/c-heating unit in room the first night. The weather was cold and the room was freezing although I raised the ventilation system temp to 79 degrees plus the room did not have extra warm blankets. The next day I brought it to the attention at front desk and the hotel staff immediately provided extra warm blankets which made the rest of the stay very comfortable and satisfied. Great location and great value.

"Great experience!"

5
21/11/2016

My wife and I came here on our honeymoon and were greeted by Pablo. He was very attentive and took very good care of us. Our room was perfect and our bed was comfortable. There was also a server at the hotel restaurant who took very good care of us. Her name was Kathy. We will definitely stay here next time we plan a trip to Orlando.

"We will be back to this location."

5
21/11/2016

We spent two weeks on our Florida vacation. The last two days were at this location. We wish we would of found this one when we started out in Orlando. Although we look for hotels with breakfast included, there was plenty of coffee and other items to get at the cafe downstairs. We didn't eat at the restaraunt, but the food looked good.We were impressed with the transit system to all of the Disney parks. Which saved us time. We did transit hopping when we first arrived in Orlando. It ate up a lot of park time. The pool, location, comfortable beds made it all very nice and enjoyable. Thank you.??

"Another excellent stay"

5
20/11/2016

We made the mistake of trying a Disney resort for the first half of our trip. It was crowded with small rooms and disappointing. We stayed at BW Lake Buena Vista for the second half of our trip. There is a reason we have stayed here more than six times when visiting Disney. It's convenient, comfortable, and affordable.

"Best Western - excellent, but don't change a system that works!"

4
20/11/2016

Excellent hotel. Only 2 problems, 1 parking used to be and was supposed to be free!! We no where else to park. So now we are OBLIGED to pay parking even if we park ourselves!! A/C did not work properly on our last night. We were freezing. It was very late and did not call for service. We turned it off. I heard from other guests that the system was iffy in other rooms. Maybe an update is required. It worked perfectly the first day. Don't understand

"Best western vacation"

2
19/11/2016

Extra fees and additional taxes are hidden everywhere. Offer services but then slip you a bill even though it is advertised as if included with stay. Charge you for parking per day that you are there even though other hotels offer you a parking permit just for being a customer. No continental breakfast but once again you get to pay to receive their services that are offered standard at other hotels. Not worth the money that they charge just to be allowed to sleep in the room because that's all that is included in the booking price.

"Good"

4
18/11/2016

Need to stick with Best Westerns all over and offer a continental breakfast. For a hotel on Disney property this hotel did not meet the standards that I thought it would be. It could have been much nice and things like hot water and doors to the balcony in good working order

"Poor service. Mold in bathroom"

2
18/11/2016

Locked out of room for 12 hours,called 3 times no one helped.Ended up going to Disney parks still locked out. Black mold in bathroom. Triggered asthma attacks. Loose electrical outlets. chargers fell out, difficult to charge cell phone, tablets etc. thermostat loose on wall. didn't always work.

"Average hotel"

3
15/11/2016

Hotel room quality is average. Nothing really special. I could hear guests upstairs banging around. Water did not get that hot. Despite these flaws, the room was clean and the beds are comfy. Lobby is nice and busing to Disney Parks is a plus; however, charging $7 is a ripoff. So really, you are saving $13 a day to not park at Disney. In my opinion, should be included with hotel stay.

"AMAZING"

5
15/11/2016

Location is great. Good transportation to DisneyParks and Disney Springs even if it's close enough to walk there and good walkways to. Breakfast is expensive, it's close to IHOP (about 3 minute drive) Or you can just get breakfast in the mini shop beside the front desk. Pools is small, but that doesn't matter, you're not there to swim anyways :-D You are probably there for the parks anyways :-D Staff is more than friendly, they are Amazing and why do I say that? This is why! My wife suffered extreme back pain, so extreme that we had to get a doctor, and in the end SOS International (Never forget your travelers insurance) We were booked to go home to Sweden Thursday the 3rd but had to reschedule two times due to my wife's back pain. Finally we could go home on the monday. The staff helped me get hold and contact a doctor who was really professional. The staff and concierge noticed me and always asked how my wife was doing and offered to help in any way they could. The staff extended our stay and made sure that we could stay in the same room. They even gave us complimentary breakfast. The cleaning staff gave us a number to call so that they cold come in and clean the room when my wife occasionally could make it to the bathroom. And when we called, they were like a Florida Hurricane, cleaning and changing the sheets. I would like to give this Hotel and the staff as many stars as possible, and to the owner/manager. Whatever you pay the staff. It's not enough. We will definitely be back as soon as my wife's back is good again.

"Close to all Parks - Great nightly views of the Fireworks"

5
13/11/2016

This hotel was great to stay at, was centrally located to all parks (Disney, Universal and Sea World) and the airport. Uber is certainly recommended to travel from this hotel and is very cheap. The views of the room were fantastic and we could see nightly fireworks from the Disney Parks. Also enjoyed lazing in the pool that is onsite. Would recommend to anyone travelling to Orlando/Disney Springs

"Overpriced and Underwhelmed - I do not recommend"

2
13/11/2016

Hotel is ok but way too much for its quality. This is no more than a 3 star hotel at best: towels need to be replaced with new, as the ones I have are scratchy, no charging port for devices/tablet, cheap toilet paper, small pillows (who even has these anymore?), no alarm clock near the nightstand. It's across the nightstand next to the television. Watch it with the free "continental breakfast" - that only means muffins, yet it's right next to the warm breakfast items, making it easy to get confused and go for the good stuff. That happened to me. Even after I explained to them that the front desk told me breakfast was included with the(over) price. Tricky on their part. The hotel was ok and I did enjoy the shuttle to the parks, but it was just average and I paid $180 for one night. WAY too much for this level of hotel. I do not recommend this hotel. For that price, there are other much better hotels in the area.

"Hidden Charges"

3
12/11/2016

This Best Western is perfectly adequate. Nearby to Disney Springs and all things Disney, and easily accessible to/from I-4. My only major disappointment was being slapped with an almost $30 charge for parking and some "special services" I think the Front Desk called it. If I knew the price of my stay here would go up over 25% upon check-in I would've booked somewhere else.

"Ok Stay. Extra Fees"

4
12/11/2016

We stayed in room 403. The beds are super awesome and very comfortable. There is a 32" tv, fridge, hair dryer, iron. The balcony is nice. We did NOT have hot water either day. It was hot for about 5 minutes and everyone else had to take cold showers. The AC and Heat are adjustable. Nothing is free at the hotel except Wi-Fi. No free breakfast, no free coffee. The Disney buses are great and they run every 30 minutes. Disney Springs is 1 mile walk. The pools are heated. Parking is $7 a day for self park. There is a resort fee of $13.99 a day and you really don't get anything for that. You do get the buses I guess. Won't stay here again. There are more options with free breakfast.

"Close to Parks and Disney Springs"

4
08/11/2016

Clean and comfortable. I found the staff to be very friendly..... when I could find one. The front desk and Valet were standouts. Close enough to Disney Springs if you had to walk, though I decided it was a bit too long for me. The Shuttle service was like clockwork.

"Disappointed from eastern shore Maryland"

1
06/11/2016

First I would like to say that the front desk lady was awesome!!! She really did her best to make our stay nice..the rest of our stay went like this.. we check in, went to our room. It seem nice. The lamp in the corner didn't work. Ok no biggie because hey it's just one lamp. The front desk lady called to see how the room was we said ok, really haven't been in the room that long to really check it out other than there's a musky smell. I asked about breakfast she informed me it was $15 a person for a buffett..ok. The refrigerator wasn't cold, didn't keep things cold. I went to take a shower and there was mold in and in the vent in the shower. I went to dry my hair and I noticed there was water dripping from ceiling, and there was mold. Alot of mold..called front desk, front desk lady moved us to 4th floor, Because housekeeping told her that room was clean, Omg if thats what they call clean, they need to be retrained on knowing what clean means..the hallway alone was so dirty, looked like no one had cleaned there in months. When we got in that room the smell of mold and musky smell..The bed wasn't made. The table was dirty, the refrigerator leaked. Carpet was gross, so we called front desk again. Front desk lady moved us to 12th floor, Facing disnesy. It was a double queen. Which wasn't the type of room we wanted but was happy to accept. It's funny how the side facing Disney was so much cleaner. The higher up, the rooms were so much cleaner. Here are some pictures..I would not recommended this place at all. You know the saying you get what you pay for...well this is the place..we thought we got a great deal when we booked..

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Meg M, Thank you for taking the time to write in TripAdvisor about your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you for recognizing the Front Desk lady; however, we are very sorry that the cleanliness was unsatisfactory and I can assured you that all the points mentioned were forward to the respective department heads. We would like if you gave us another opportunity, please call me next time you come to Orlando at 407.828.1959; and again, from the entire Best Western Team, we are very sorry. Sincerely, Pablo Criado Director of Front Office

"Be Cautious before planning a stay Here!"

2
04/11/2016

We arrived with reservations that could not be found, we were forced to use services we did not want, we entered into a elevator that smelt, a room that carried a strong odor of SMOKE (non smoking room). I was double charged for my room, (it was corrected after I caught the charge on my CC) the hot water did not work, the pool was not heated and NO light out side. I was not pleased with the hotel and would shop around before choosing Best Western 'Lake Buena Vista for your stay.

"Lovely and convenient"

5
04/11/2016

We have stayed at the Best Western Lake Buena Vista Hotel in the past and found it to be very affordable and convenient. The view was spectacular as we were on an upper floor facing the Disney side of the parks and were able to see the fireworks at night. Also, buses left the resort every 30 minutes to the four Disney parks. Disney Springs is only a short walk away ano there was the convenience of shuttle buses to and from in the evening. The beds were comfortable and the room was very clean. Also, refrigerators are included in all of the rooms. I would definitely return to this hotel when visiting the Disney parks again.

"Standard Room w/King Bed"

3
03/11/2016

My overall stay was average. The cleanliness wasn't the best on the ceiling looked like there was mold, hair in the bathroom, food left in the fridge from previous people. Price wouldn't be so bad if there wasn't a $8 parking fee per night along with a $14 resort fee per night.

"Good hotel and excellent location"

4
02/11/2016

Great place to stay in the Disney area without paying for all the Disney resort fees. The pool is clean and well-kept. We sat beside the pool one afternoon and enjoyed the sun. This hotel is walking distance to Disney Springs. It is a safe walk on a well-lit sidewalk. There is a free shuttle to Magic Kingdom every morning. We took first bus to Magic Kingdom, stayed 15 hours (got our money's worth) and then took the free shuttle back to the hotel. The beds are very comfy. Our room showed a little bit of age, but it was clean and safe. The concierge in the lobby was super helpful. We bought our Magic Kingdom and Universal Studios Adventure Island tickets there. We paid gate price - if you buy online it is a little bit cheaper, and they are more than willing to help print out your tickets there. I would like to give a huge shout out to Alexandra, one of the concierges. She was extremely helpful and kind. We were trying to organize a shuttle to go to Universal Studios. The shuttle to Universal leaves from B Resort which is across the street (it's about $23 USD a person round trip). No one was answering her call, so she actually walked with us to B Resort and organized the shuttle for us. She went above and beyond to provide excellent service. Thanks Alexandra. A fair warning - there is a Wyndham representative who also works at the concierge desk. They will try to sell you stuff. We did not have a good experience with one Wyndham guy. The concierge person who actually works for Best Western Lake Buena Vista was away from the desk momentarily. We asked the Wyndham guy if he could call the airport shuttle to arrange a ride for us for the morning (long distance call if we did it ourselves). He said no problem and arranged a shuttle...joke was on us, because the next morning, a guy showed up to pick us up and he was not wearing any taxi or shuttle service uniform and was in an unmarked vehicle. We chose to not get a ride with him - not sure if he was the guy's friend, Uber, or a taxi company we did not know of. Giving him the benefit of doubt, maybe he was safe...but we asked Denisha, the manger at the hotel check in desk to call us a taxi. She said she did not recognize what company that guy was from and called us a taxi who showed up immediately. Thank you Denisha for ensuring our safety. The taxi was a little more expensive than the shuttle ($60 flat rate to airport instead of $23 each for shuttle)...but the extra $7 was worth it to ride in a marked taxi with a clearly identifiable driver. There is a restaurant called Perkins which is within walking distance of the hotel. Highly recommend - open 24 hours and has amazing take out. We got muffins to bring back to the hotel for breakfast and they were buy 3 get 3 free. Super friendly staff and awesome service.

"Ok but not worth the cost"

3
02/11/2016

The hotel is nice enough. Do not expect a lot of power outlets or an easy way to plug things into the outlets that exist. Everything has a charge like any hotel listed as a resort. Expect more money for less service. This is a hotel that tries to be a full service resort but is well past its prime in my opinion.

"NO A/C"

3
31/10/2016

Hotel was fair, upset that A/C was very loud, and COULLD NOT adjust temp. Called maintenance, and man did arrive to explain that there was no way to adjust temp in the entire hotel, either it is in HEAT mode or COOL mode, with no adjustment allowed! Also, was disappointed that no full breakfast was offered, only small continental.

"Needs updates"

3
28/10/2016

Stayed at this hotel a few years ago and loved it. This time, hardly any hot water and water pressure, AC/heat broke and the fix was to bring us a few extra blankets and tell us to turn the heat off since it blew cold air anyway. Buses didn't come as often as I remember. Balcony door closed but uneven with a huge gap at the bottom so it was noisy at night. Convenient place but needs some updates.

"Close to Disney Springs (Downtown Disney)"

3
28/10/2016

I read the reviews and was hesitant to book but I couldn't pass it up. I'm an annual Disney Passholder so when I have a couple of days off together I try to go. I look for good deals in hotels close to where I'm going because I don't drive to and from the parks once I'm there. The buss service was great, helpful and on time. Keep in mind this isn't the busy season. The room itself was clean, comfortable and quiet. Continental breakfast was included as well. We had two queen beds with refrigerator and paid $92. + tax and resort fee. We received a $25. credit towards any food/beverage purchased at their 3 restaurants/cafe. So we pd total of $240. for 2 nights. Staff were nice and friendly. Will return again.

"Most recent stay on Hotel Plaza Blvd"

4
27/10/2016

Very nice for price. Would stay here again. Nice walk to Disney Springs. Easy check in and out. Staff was very helpful. Loved the balcony and view of park. This was our fourth hotel we have stayed at on Hotel Plaza Blvd.

"Great Value but Needs Renovation"

3
27/10/2016

I have conflicting feelings as I give this review. First let me say that the staff at this resort is top notch. The receptionists are so kind and eager to help. The maid service was great. The price of the hotel itself was terrific. The rooms, however were a little "tired" and in need of a face lift. New carpet is needed, and the beds are a bit (lopsided) old. An upgrade on the pillows are also badly needed. The room itself was clean and the bathrooms were good. It is an average room at best. The hotel is close to Disney World, and offers shuttle service to and from the parks. It is near shopping and restaurants.

"wonderful experience"

5
27/10/2016

Really enjoyed our stay at this hotel. The room was very nice, roomy and comfortable. The staff was very helpful and friendly. Loved the transportation to and from the Disney parks and downtown disney. Also loved that there was a Disney store in the hotel. Enjoyed the breakfast buffet. Overall a very enjoyable experience.

"Great hotel, horrible food in restaurant."

4
26/10/2016

The hotel was very good, clean, convenient, close to Disney Springs. We ate at the restaurant located inside the hotel - Trader's Tex-Mex, and it was so bad that it's difficult to find the proper word... Awful seems to cover it. Food tasteless, out of a can quality with no seasoning, rubbery shrimp, stale, horrible, and with all these qualities, it took forever to get served even though there was only one other table. Place was empty and now we understand why. Very disappointing. Hotel was wonderful, just don't even think of eating at their restaurant.

"Reasonable place to stay..."

4
26/10/2016

My family stayed here for one week in October 2016. We decided about 5 weeks in advance to travel to Disney. As you can imagine most of the Disney hotels were sold out and some of the other available hotels at Disney and in Disney Springs were either sold out or priced too high for what we needed. So, we settled on the Best Western Lake Buena Vista. I booked our transfer from Orlando International to the hotel through Mears. Transportation. This also included the return trip to the airport. We arrived at the hotel at approximately noon. Unfortunately our room was not available. The front desk staff advised us that we could leave our luggage in a secure room which we did. We took what we needed in our backpacks and went to Magic Kingdom for the day. We eventually returned to the hotel and checked in at about 10pm without any issues. Our room was on the 10th floor. We paid for the upgrade to have a room with views of the fireworks from Magic Kingdom and Epcot. Our room was pretty clean, it had a new carpet and the beds appeared new as well. The beds were also rather comfortable. The bathroom was fairly clean however there was visible mold on the sink under the faucet. The thermostat in our room didn't seem to function properly. It was always very cold in the room. Our room was equipped with a safe but it did not work. I mentioned it to the front desk staff twice. Once they said they would have it fixed immedatley and that I wasn't required to be in the room and the other time I was told we needed to be in the room for the facilities personal to enter the room. In the end we made do without the safe and took our passports with us. We opted to eat breakfast at the various restaurants near the hotel. There is a Perkins, IHOP, Denny's, McDonald's and several other restaurants for all meals located within a 5-8 minute walk from the hotel. The restaurant at the hotel always appeared empty and we couldn't find a menu to review so we just opted out of trying it. There is also a 24 hour grocery and pharmacy store located in the plaza with the McDonald's. All of our lunch and dinner meals were at restaurants at the Disney parks or at Disney Springs. I should mention that Disney Springs Outdoor Shopping Center is about a 10 minute walk from the hotel and it is a great place to enjoy nightly entertainment, dining and shopping. The hotel has a pool. We did not use it as we were too busy. It did seem awkward to get to. I was told you needed to walk through the restaurant to access it. The buses that take you to all of the parks pick up and drop off in front of the hotel. The buses run every half hour. We found it very convenient. The bus for Typhoon Lagoon doesn't run all day like the buses to the other theme parks. All in all this hotel served its purpose. We just wanted a reasonable place to sleep at night. The hotel shows its age compared to some of the other area hotels but for the price and location we were happy.

"Great place - needs some work on services"

4
26/10/2016

Excellent location to Disney Parks and buses on property. Great room with best internet so far I have found even at Disney resorts. Lower rating than excellent due to issue with TV quality and getting new towels when I called. Neither were fixed/provided but that was the only blemish. Also, a little pricey but has small shops in lobby that carried nearly everything you could 'forget' to bring as well as a wide variety of snacks and drinks.

"Great Vacation spot"

4
25/10/2016

I was very pleased by the attentive staff, convenient shuttle service to surrounding Disney areas, well-cleaned rooms, and various shops. I was able to find almost anything I needed or forgot at home within the hotel.

"Great Hotel- People not so Great"

4
25/10/2016

The hotel cleanliness and appearance were wonderful. I was pleasantly surprised with how nice the hotel and room were. Everything seemed recently updated and clean. The staff was the only downside of my stay. I felt that the person who checked me in was not very friendly. She was not rude but just didn't seem to care that I was there. Also, several times during my stay, there was a person standing out near the elevators monitoring the lobby. She never once greeted anyone nor did she smile or offer anyone any assistance. On the other hand, the employees in the restaurant and snack counter were very pleasant.

"Good option"

4
25/10/2016

Good location on Hotel Blvd, about 15 min walk from Disney Springs and on all the shuttle routes, and less expensive than similar hotels in the area, so a good option for visiting Disney World for a family holiday or business.

"Disappointed"

3
23/10/2016

Having stayed at this Best Western numerous times we have seen the quality of this hotel fluctuate from good to poor. Located on Hotel Plaza it is situated close to Disney Springs and the bus circulates between all the parks from the front door. Many times on certain days the base price is extremely enticing. There is a pool, but with all the times we have stayed here, I have used it but once. It is not as attractive as other hotel pools. You have to walk through a restaurant and bar area to find the pool. If you have children, you need to be aware that at one end of the pool it drops down to eight feet. We have encountered where the hot water was turned off an entire day. On our floor the ice machine did not work. This past time our room was not cleaned. We came back to the room after 3:00 PM and called the front desk. It wasn't until 4:30 when the maid finally came. I told the maid to give us our daily supplies and forget about cleaning it as we were already situated. Nothing was ever mentioned by the front desk when we checked out. I don't know if these problems are due to management or ownership. A big plus are the four elevators that move fairly quickly. If you come down about 9:00 AM, however, you may have to wait for an extended period of time due to the traffic. This is a rather large tower hotel. If you can swing it, obtain the side facing away from the street. The I-4 noise on the balcony is rather intense. The Disney view will cost you extra. We quickly noticed parking has changed where a $7 charge is levied against the bill. Parking was always free here and that was a neat quality about this hotel. No more. With the resort fee, taxes, no breakfast included and now the parking fee, you have to be aware of the total price when staying at this Best Western. There are other worthy hotels nearby. There are good people that work here like the man from Morocco at the front kiosk store. There are excellent waitresses that have been there for years. Previously, I had written a review about this Best Western and gave it a “Five.” Nevertheless, “Caveat Emptor” rules and I have to share with you issues we have encountered. If you found this review helpful in any way, please press “LIKE” to let me know.

"Best Western Lake Buena Vista"

3
23/10/2016

The concierge when asked directions repeatedly told me she was unable to give me directions to my conference hotel because she was unfamiliar with the area. As a concierge knowing where things are is literally your job. She was also sleeping at the desk. The hotel manager was rude to her staff as well as customers. The business center did not print. As to be expected the food available in the hotel is overpriced for the quality you are getting. The hotel rooms were decent in size but the bathroom is small. This hotel charges you more then the hotel and its services are worth because of the location. My over all stay was fine, not great but not poor. The hotel just needs a lesson in customer service.

"Convenient Location, Comfy Rooms, OK Service"

3
21/10/2016

We were very happy when we arrived at the hotel and were given room keys before official check-in time. What we were surprised about was finding the room already occupied. Turns out the new trainee at the Reception desk made a slight mistake entering the room number. We still got into our room soon after arrival, and were very happy with the room. We had a nice view overlooking the area. We could see attractions and the sunset while sitting on the balcony. The beds were very comfortable and we got the requested fridge and microwave as well. The TV was pretty fuzzy (not that we needed it, but it's something to wind us down before bed). Maintenance came right up to look at it, but said it was the cable in the wall. I have a feeling it's been the cable in the wall for a while. The problem wasn't fixed before we left. There was very little "outside" or "hotel" noise, so we slept very well. Oh, although we made reservations for our stay on another website, there is a $15 "resort fee" per day you'll be charged upon arrival. We had dinner at their restaurant (Tuesday night), but were unhappy with the wait time. The place was pretty empty, but we waited about 15 minutes before being seated. Turns out there was a skeleton crew on that night because it's usually a slow night. That's fine for them to plan that, but when there's only 3 tables ahead of us... So, we ordered a Wipe Out and Tropical Hoover to start while eating the tortilla chips. We ordered the carnitas, which were very good. Some of the food (salsa, black beans & rice) tasted like it was from a grocery store instead of being made on-site, but it was still good. We also ordered the Club Wrap - it was average. Shuttles to the Disney parks were every 30 minutes, so no problems getting there or back to the hotel - just make sure you take the "B" bus. They usually run to an hour after parks close, but double check with your driver. They also have a taxi that hangs out. You can grab it whenever it's there or schedule it (like to Universal). Otherwise, if you don't have a rental car, you can Uber or take the Lynx bus. Disney Springs is walking distance. I must say that we were not impressed with the "Guest Services" (concierge) desk. They had little information, were usually on their personal cell phones or wanted to get you to take the Wyndham hotel tour to receive a gift card. They could use a LOT of help in learning the area and getting answers to tourists' questions. The valets were very considerate, nice, and more helpful than guest services. So, there are some areas the hotel can improve upon, but I would definitely stay here again and recommend it to others.

"Unfortunate stay"

2
20/10/2016

We stayed here before, but with all of the issues we had this trip with the hotel from start to finish, I do not think we will stay at this hotel again. From not being told about all of the "Fees" when we checked in, to not having the type of room available that we reserved, to items turning up missing that were there in the morning, and nothing being done for us except a comp meal, this was one of the worst hotel stays I have ever had.

"Not Happy"

2
20/10/2016

The hotel was convenient to Disney Springs and we were able to walk there. The lady who checked us in gave us a room so we were able to see the fireworks at Magic Kingdom. When we checked out there was no one available at the desk or valet area for over 30 minutes. We tried calling but no one answered. Multiple guest were inconvenienced by this. We left without officially checking out. When I called afterwards the person said "OK". No service recovery.

"Enjoyable stay"

4
19/10/2016

My only comment is keep the plates hot in the restaurant for breakfast. Lovely beds and view of Lake Buena Vista. Location very handy to the new Disney Springs if yu have a car and if not the bus takes yo in the evening. We did not do any Disney parks.

"Great hotel for families. Conveniently located!"

4
19/10/2016

We stayed here recently on our trip to Disney World. The location was absolutely perfect. We had transportation that night we arrived from the hotel to Disney Springs which we enjoyed very much, as well of course the following day to the park. Our room had a really nice view as well with a spacious balcony which I wasn't expecting. We tried one of the hotel restaurant specials too and we fell in love with a dish with steak fajitas..OMG..it was the best beans I had ever tried!! Truly delicious!! Look it it if you visit! The only negative thing I have to say is the room and hotel overall I believed needed alot of updates and some renovations..the electric plugs in room were quite old..carpet too. Other than that the beds were very comfortable and the staff at hotel was super-friendly. :) The last day I was there I called the front desk to let them know we were Best Western Reward members and we wanted the stay to reflect our points but she mentioned she was along and very busy..

"Arrived at hotel with NO ROOM reservation – confirmed with hotel weeks ago!!!!"

1
18/10/2016

This was an EXTREME DISAPPOINTMENT this weekend as I had arrived from a long drive and upon checking in, my name was COMPLETELY not found in the system. MY RESERVATION was NONEXISTENT and WIPED OUT with no history of it in the system or information per the checkin with Felipe at the front desk. If you can not organize your employees to be able to find reservations properly, or find out WHY it was canceled, then you NEED NEW EMPLOYEES. Also, as I am currently trying to fix the situation, Kelly the RESERVATIONS DIRECTOR thinks it's perfectly "fine" and "hotel policy" to CANCEL your reservation if you arrive after midnight even though you have PAID and CONFIRMED the reservation. So as in rectifying the situation, BEST WESTERN has had the most WORTHLESS CUSTOMER SERVICE – READ ON.....As you can see from previous reviews, I enjoy this hotel and have stayed often, about twice a year for the past 5 years I have been visiting Disney for the weekend. I also use Best Western rewards. But this time, I am EXTREMELY disappointed in the UNACCEPTABLE service I received this past weekend on my reservation from October 14th and for the weekend. I had booked via Expedia on Sept. 13th. I had called the hotel directly on Sept. 21st to ensure that I had a KING room and not a double room, as happens often when you book with a third party. I was ensured via the general manager (pressing "4" to be connected with general manager) that my reservation had come in with a king bed. I had arrived late at 1am after driving for hours after work on Friday night from Miami. I have arrived late many times before as I always do that SAME Friday night drive from Miami. Like I said, this is NOT my first time staying here. I had called at 5pm Friday to leave a message as a COURTESY that I would be arriving after midnight, but as I have stayed here many times before and always arriving late, this did not irk me. I had to leave a message with the general managers phone number which is directly at the hotel, as upon calling the "general reservations" department, they said they were unable to put in any "notes" on my reservation. Aside from being unable to reach the hotel directly, having staying MANY times at this location, I did not expect an issue as my reservation is PAID for and CONFIRMED. However, this was about to change as when I arrived at 1am, Felipe was unable to find ANYTHING under my name, saying that I had never had a reservation at all in the system. This was extremely frustrating as I had the confirmation via Expedia, as well as I informed him that I had called Best Western directly on Sept. 21st to ensure a king bed, and my reservation was clearly in the system at that time. This is UNACCEPTABLE. To have a reservation and you show up and you have NO reservation, is the most ridiculous and WORST customer service I had EVER had in my LIFE. Especially from a place that I frequent and frequently arrive at the SAME TIME to every Spring and Fall for my Disney vacation. I have spoken with Kelly, the Reservations Director but she has nothing to tell me except that I need to make sure I call and tell the hotel I will arrive after midnight as the computer then DELETES (!!!!) your reservation. This is extremely and blatantly RIDICULOUS. People arrive on late flights, with no access to phone, their phone dies while driving for 4-5 hours, I have never heard of when I make a reservation and I PAY for it, it gets CANCELED on me. As a matter of fact, YOU, BEST WESTERN have my information and could have attempted to contact ME! If I don't cancel my own reservation, YOU DO NOT CANCEL MY RESERVATION!!!!!!!!!!! So at the moment I was unable to get another room in Best Western, as Expedia called to fix this (even though it was BEST WESTERNS FAULT) as the entire hotel was SOLD OUT. This means MY ROOM that I apparently according to Kelly, the Reservations Director, had until MIDNIGHT to check into, was given away for the entire weekend, WITHIN THAT HOUR – my room was basically SOLD to the highest bidder who walked in so they could MAKE MORE MONEY as oppose to me booking WEEKS AGO. This is by far the WORST and most IRRESPONSIBLE type of customer service there is – that you cancel me and SELL my room to the highest bidder if I'm arriving after midnight!!!!!?????!?!?!?!??!?!?! This is extremely frustating as Kelly the reservation director, as well as the entire Best Western department, thinks that it is "FINE" and "hotel policy" to cancel your entire reservation after midnight. I could see a policy about having a "no show" but directly after midnight??????? Give the customer some time, a hiatus for situations or delays!!!!! As well as I have a hitory in their system of staying there, plus a REWARDS card. For members who have been historically ACCOUNTABLE and checked in with ALL their reservations, they give NO CARE or MERIT to knowing that I am a REPEAT customer!!???????? Many people travel hours, are delayed, are driving and don't want to dangerously make a phone call, and don't have the phone number on hand or want to GOOGLE it while DRIVING at the last second either. There are many reasons why this policy is UNACCEPTABLE. Everyone has been extremely UNHELPFUL in this situation as Best Western Lake Buena Vista Reservations Director said she could only "refund" me and that it is "HOTEL POLICY TO CANCEL RESERVATIONS." This is an unsettling hotel policy and terrible customer service for repeat customers. I have again, stayed here countless times without an issue....always arriving at about 1am as this is simply how long the drive takes me. I can't BELIEVE the AUDACITY on the hotel's part to simply cancel reservations. I was unable to find a hotel via Expedia trying to make this right, as the entire area was SOLD OUT on this busy weekend. I ended up having to wait until 7AM from 1AM, spending 7 hours WAITING and on phone to relocate a hotel who could check us in latenight, as many hotels "roll over" their books for the next day. Needless to say this vacation started off terrible from a hotel that I KNOW and TRUST and have rewards at. I WILL NEVER GIVE BEST WESTERN LAKE BUENA VISTA OR ANY BEST WESTERN MY SERVICE AGAIN. AND NEITHER SHOULD ANY OF YOU as apparently they think its "OKAY" to JUST CANCEL your PAID RESERVATION if you are arriving a minute later than their ill-advised cutoff time of midnight. I am still working with the WORTHLESS CUSTOMER SERVICE of this property, I will update if they can rectify my situation, but as of now, this has been extremely frustrating and highly disappointing.

"Convenient Best Western"

4
18/10/2016

We have liked staying at this Best Western because of the convenience of the location, the friendly staff and the comfortable rooms. This time we were also able to go to the lounge/bar which we found quite nice again because of the friendly staff but also reasonable prices and quick food service. The only problem was the amount for resort fee: $14.00/night and self parking fee: $7.00/night. We had stayed here before (that's why we rebooked) but didn't see anything about the parking fees until we checked in. Handicap spaces that used to be convenient are now part of the employee lot.

"Surprised!!"

5
17/10/2016

We always stay at a Disney World property when visiting Disney World. We were not able to secure a reservation on Disney property for the weekend of 10/7 - 10/9. Everything was completely booked. We decided to take a chance and stay at a Hotel in the Disney Springs Area on Hotel Plaza Blvd. and chose Best Western for the balcony and resort views of Disney Springs and we were not disappointed. We were on the 8th floor and could see both EPCOT and Disney Springs from our balcony. Very nice! We were thankful that they let us check-in even though Hurricane Matthew was looming. The rooms were clean and comfortable. The WiFi worked fine in our room, no issues.The staff was friendly and accommodating. We did have to pay for parking and full breakfast was on the pricey side. I would definitely recommend this property for anyone visiting Disney/Disney Springs. We had an enjoyable stay!

"Overnight "

4
15/10/2016

Great place to stay. Booked through TripAdvisor. Beautiful and great employees! Always willing to help with whatever we needed. The only thing didn't like was our view of the heat pump. Wish the view had been better.

"Good choice"

4
14/10/2016

This is a good place to stay with reasonable rate. I was attending a conference and this hotel was close to my conference (5 minutes walk). The only problem was that, there was not ceiling fan on the bathroom.

"Great Hotel"

5
12/10/2016

Staff was so polite. They went out of their way to help with directions and even gave us a coupon book for local attractions. Gift shop also let us pick up a few things we forgot to buy in Disney. Walking distance to Disney Springs. Buses pick up every 30 min for Disney parks.

"Phenomenal Hotel for the Price!"

5
12/10/2016

We had a wonderful experience at this hotel. We took advantage of the shuttles to Disney and they really saved us from walking everywhere or spending money on transportation. We will definitely return to this property!

"Great hotel "

5
11/10/2016

This was the second time I have been to this hotel and I would go back a third time! Rooms are a little out dated but they fantastic, balcony is great. Breakfast buffet is always wonderful, especially the Mickey waffles! It's within walking distance to Disney springs and free shuttles to all the Disney parks which is awesome. And across the main road there is a bunch of stores and restaurants which we visited quite a few times as well as a 24 hour supermarket. I would recommend this hotel to everyone.

"This hotel was what I expected"

3
10/10/2016

The hotel was clean and quiet. The rooms fine and the pool was fun (but not well lit at night). The breakfast in the morning was tasty and the Mexican restaurant was average for dinner. It was nice to get a free child meal for each paid adult. I would stay here again.

"Excellent Hotel"

5
10/10/2016

The hotel was excellent and I loved the view from the balcony. The staff was friendly and helpful, and the room was excellent. I would stay again. The bus service to Disney springs and the parks was a life saver on the feet.

"Horrible Experience"

2
09/10/2016

We checked into the hotel on Saturday, Oct 8th at 9am. They gave us a room and stated that it was ready so we went to the park without checking the room. We came back at 10:45pm and took our things upstairs to our room ready to sleep after a long day. Upon walking into the room, for the first time, I saw that both beds were not made. I saw a lingerie/pajama in one of the beds. The trash had not been thrown out of both bins and there was something plastic in the toilet. The furniture from the balcony was also inside, which I believe is because of the storm that happened on Friday morning. I immediately called downstairs and explained everything that happened. The gentleman asked me if I went into the room when I checked in twice within thirty seconds of the first time. He then stated that housekeeping would be coming to my room to assess the situation. Within five minutes, someone from housekeeping came to our room and saw everything. I believe her name was Marie, she was very nice. She asked me the same question and took us downstairs to get a new room when I explained everything to her. I explained what happened to the manager, Pablo C. He asked me the same things that both people asked me before. I felt as if I was being accused of messing up the room considering how many times I was asked this. I showed him the pictures that I took. They gave us a new room and removed the resort/parking fee charges. The new room was clean but we ended up not going to sleep until midnight because of everything that occurred.

"Always a great stay!"

5
08/10/2016

This Best Western is always our first choice when coming to Disney, if not using our time share. Staff is always friendly and they have always honored our room requests. Vicky, the bartender is always so friendly, and she remembers us, by name, every time we visit. We always eat at the bar, and have never had something we didn't like. Parking can be tough if go somewhere and come back late, but they will have you park in the Valet parking area (no charge) The convenience of having shuttles to the parks is AWESOME! They run pretty much on time, which is rare for most places. The shuttles do not run the Downtown Disney (I just can not call it Disney Springs. Stupid name) until 6PM, but it's only about a mile walk, or for like $6, the hotel has a taxi that will drive you.

"Close to Disney Springs!"

3
06/10/2016

The main reason to stay at this hotel is the location is within walking distance to Disney Springs. There is a also a free shuttle that will take you to all the Disney theme parks. The hotel itself is not fancy but the rooms are clean and for a family on a budget it is a good choice. Only stayed one night and it happened to be a free stay so the next time I am in the Disney area I will probably stay somewhere else.

"Older hotel, but remodeled rooms, nice views!"

5
06/10/2016

Pablo, at the front desk, was extremely helpful in checking us in, giving us helpful hints as to what was going on at Epcot (when he found out that was where we were headed), and letting us know that we could buy our Disney Epcot passes in the lobby Disney store, just inside the front door of the hotel. The convenience to all the Disney facilities was fabulous. The shuttle took us from the hotel, right to the Epcot Center. September is probably not the best month to visit Florida, because of the humidity, but the pool at BW was very welcomed at the end of our days. We had called some of the Disney Hotels first, before we chose BW, and the prices were extremely ridiculous! Outrageous!! I don't know how families do it. We are regular BW customers, so were able to use points for both of our nights...PRICELESS!!!!! The only thing we were disappointed in was the restaurant in the hotel. I guess since it was "off season", that could have made a difference. As we entered the restaurant, and were seated by a nice young man, he gave us menus and promptly left...and never returned. There was only one other table of patrons in the restaurant, so it wasn't because he was busy. We took our menus finally and moved over into the bar area, where the bartender/server took good care of us. Would recommend this hotel.

"Nice Place To stay"

5
05/10/2016

Even though I had a rented car, I used the bus that stopped in front of the Best western every 1/2 hour to go to the Disney parks. The car was handy to travel to Universal Halloween horror nights and hit the Florida mall.Our room was clean and had plenty of towels and hot water. We had a refrigerator to keep our stuff cold. If you stay here get a Disney view room, you can see the parks fireworks while standing outside on the rooms private balcony.

"Great stay"

5
05/10/2016

We had a great room- Epcot and Disney Springs view was awesome. Definitely recommend getting the Disney View Room. The balcony is awesome...I forgot that they had those, and the room had everything we needed, plus a fridge. Also all the amenities they have in the lobby is very convenient (food shop, convenience "store") and the restaurant in the hotel was really good for breakfast in the morning. Delicious breakfast buffet. The waitress was so nice, as well. My husband and I have stayed at many hotels, and this was one I would definitely come back to. We were in Orlando for my husbands softball tournament at the ESPN part, and it was only 10 minutes away from there, and the other Disney activities and parks. Great stay!

"Hotel needs major room renovation!"

2
03/10/2016

I've stayed at this hotel before. In the past the value seemed to fit the price, but after this last stay, I would probably not recommend this hotel. The room we received had a damp carpet and mold in the shower. My wife is allergic to mold and her eyes swelled up. We went down to the front desk to explain our situation and we were asked "if it was ok for someone to go into the room to check it out" and we replied "yes". When we got back from our day out, we went to the front desk and asked what they decided to do? The reply from I think John, a short older balding man was " I have no record of this in the system". Instead of him looking into it further, he told us "he could do nothing and have a nice evening". This took a total of 3 days to get resolved and it was only because we spoke will Danielle, who gave us a key to another room just below our current room, and asked that we take a look and make sure there are no issues. The room was not great, but no mold and no damp carpet. I do appreciate Danielle helping us, but unfortunately it came 3 days later and it took us to push the issue. This hotel needs major renovations in the rooms and needs to eliminate the mold and mildew and beat up furniture. Your hotel offers nice deals, but I would rather pay a little more for comfort and peace of mind knowing it is clean..

"Disney Springs visit"

3
02/10/2016

If you are looking for a clean, no frills hotel that is close to Disney Springs, this is the place for you. We were able to check in quickly and parking and resort fees are far below other hotels anywhere in Orlando. There is free transportation to the Disney parks. TV was disappointing, no HD and very limited channels. Hot water was not particularly hot. No lobby ambiance, but it was a great inexpensive place with courteous staff members.

"Stay at Disney"

4
01/10/2016

Was enjoyable but never brought extra towels like we asked and the tv station CBS was replaced by Spike. It was great that they had bus service to the attractions that picked you up right in front and dropped you off there also. Close to a lot of restaurants and the expressway .Disney Springs was within a 15 minute walk from the hotel. Grounds were kept up.

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Gary L, Thank you for taking the time to write in TripAdvisor about your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Pablo Criado Director of Front Office

"Warm welcome, Beautiful room"

4
30/09/2016

My wife and I first want to thank Danielle at the front desk. This is our third visit in the last 2 months. Our daughter is working at Disney and we've always been happy at LBV Best Western. We especially appreciate that Danielle remembered us and showered us with kindness. We made our reservation online for two queen beds, but she was able to accommodate us with a King room. It was roomy and comfortable with a beautiful view. We have plans to return in a few weeks and this is where we'll stay (the wife is hoping for room 1414 again. Check it out if it's available). Also, being close to Disney Springs, and having transportation provided to the parks is always a bonus.

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear DisneyFan4FR, Thank you for taking the time to write in TripAdvisor about your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We are very happy that you took the time to mention Danielle; we will make sure that she gets the deserve recognition. Sincerely, Pablo Criado Director of Front Office

"30th Anniversary Visit"

5
30/09/2016

We always stay at this hotel when we visit Disney. Love the area and the hotel. A brief walk to Disney Springs. Good food and drink in the restaurant and bar. Have the wings. They are better than most of the "wing" places that specialize in them.

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Pierre B, Thank you for taking the time to write in TripAdvisor about your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Pablo Criado Director of Front Office

"First trip to Disney"

4
30/09/2016

I would say overall it was a good experience. The hotel rooms and bathroom do need some updating because it was a bit darker within the room and hallways. The amenities and bus shuttle service were good. The shuttle drivers were courteous and informational. The staff we encounter were very friendly and professional, as well as helpful.

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Daysi P, Thank you for taking the time to write in TripAdvisor about your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Pablo Criado Director of Front Office

"Very Convenient and Good Value"

5
29/09/2016

We went to the Disney parks, but we also wanted to spend most of one day at Disney Springs. The hotel is within walking distance to this shopping and entertainment center. The hotel represents good value, and the bus schedule to the parks is convenient.

"Excellent"

5
29/09/2016

This hotel was wonderful. they went over and beyond expectations to make sure that our Anniversary was awesome. They gave us a free upgrade to a Disney view and the view was incredible. We watched fireworks from 3 Disney parks. Very romantic.

"Excellent View"

4
29/09/2016

This is a real nice hotel with comfortable beds, free continental breakfast and cold AC. If you get a room in the back, facing Disney, you have a great view of the Epcot and Universal Studios fireworks displays.

"Never Going Back"

2
28/09/2016

I recently stayed at this Best Western and had an okay experience. We were upgraded to a firework viewing room which was nice. The room was large and felt comfortable although the hallway smelt funny. We decided to go back two weeks later as we are Disney annual pass holders and wanted to stay close to the parks and Disney Springs. When we arrived in Orlando we checked into our room before check in time because we were going to be at Magic Kingdom late and thought it would be better to do so. We arrived back at the hotel a little after 1am. When we went to pick up our keys no one was at the front desk. We saw someone in the office eating and he finally came to the desk after about 5 minutes of us standing there. We were given our keys for a non-smoking room. When we opened our door the scent of cigarette smoke was STRONG! I called down to the desk multiple times to see if we could switch rooms. There was no answer. We lugged everything back down stairs to get it solved. We were given a new room. This time the AC didn't work well. It was set to 68 but felt more like 78. There were a ton of extra fees on our bill and the room ended up being the same as a Disney value resort. I would highly recommend staying on Disney property and not wasting your money here.

"Excellent Location for Disney/Sea World and Value for Money!!"

5
28/09/2016

I stayed at this hotel with my family while visiting Sea World and Disney Parks. It was ideally sited for all Disney Parks with a free bus running from the hotel to most parks including the water parks. For Sea World we travelled by Taxi. The hotel itself is very close to Disney Springs (walking distance) and also to a vast selection of restaurants to suit all tastes. There is a couple of shops in the hotel and a restaurant but we didn't dine here, along with a buffet/shop style diner where breakfast can be purchased. We found it easy to eat breakfast in our room; there is a good supermarket close by, a fridge and kettle in the room and a suitable table to sit at. This was ideal as we were always in a hurry to leave for the parks early in the morning. There is also a reasonable sized pool at the hotel, nothing fancy but great when the temperature is hot and you have a little time to spare after your visit to a park. We visited the pool one morning before we left, had the pool to ourselves- it was lovely. Overall all though this hotel is fairly basic but there are big comfortable beds, plenty of space and good facilities; the location is excellent and the hotel is reasonably priced. I would definitely come here again. ( I have given the hotel the rating of 6 because it has so much going for it as regards visiting the various parks with a family, if you like to spend a fair amount of time at your hotel this may not be the one for you.)

"Fabulous Hotel "

5
27/09/2016

Although I think the $15 resort fee + $7 parking fee is a little pricy, I liked this hotel. (Perhaps include breakfast in that price.) The bed was super comfortable, the staff couldn't have been anymore helpful (even at a 2a arrival), the room was super spacious, towels fluffy, pool was nice, a market, store, Mexican cantina, and ticket desk all on property. Though we didn't use the free shuttle, a lot of families did. I will definitely be back the next trip to Disney. I can't stress enough how awesome the staff was and made me feel at home. Good work.

"Great value!"

4
26/09/2016

Great location with comfortable staying, excellent value for the money. Fridge with a supermarket nearby does help a lot with the budget ;-). Closeness to Disney Springs an extra perk. Disney shuttles provided, what more can you want?

"Great Hotel with a fabulous balcony view!"

5
26/09/2016

Such a neat and clean hotel! Loved the balcony and the rooms were very spacious. Everything worked great. The only thing I would say I would change would be the beds. They were a tad uncomfortable. Breakfast was a little pricey but my husband and I liked the bar being open late for drinks and food after a long day!

"Such a great hotel for the price you pay"

5
25/09/2016

Stayed here for a third time and again everything was great. Loved the bus service to the Disney parks and Downtown Springs. Love the location which is close to a shopping center that has a grocery store and many restaurants. And I of course loved our room. The bed was comfy, the internet was good and it was quiet (we were on the 7th floor). So if you don't want to spend too much at the Official Disney hotels, choose this hotel. It basically has the same things accept the airport and cruise port transportation.

"Very Nice Place"

5
24/09/2016

We enjoyed this hotel the 1st time, we returned again. It was about 5 years between trip and the hotel was nice, clean and comfortable. The staff is pleasant and helpful. The pool clean and refreshing. The beds so cozy we slept in. The Disney buses come right to the hotel on a regular schedule, so convenient. The are shopping centers with food store within walking distant. The restaurant food is tasty and service friendly and quick. The little market is an added convenience.

"Outstanding Service & Value"

5
21/09/2016

Picked this hotel through a special savings offer as an alternative to more expensive choices on Disney property and we were amazed by the incredible service & value for the price! The staff bent over backwards to anticipate our needs and offer extra services we didn't expect.

"First stay at this hotel with the new management"

4
21/09/2016

Rather disappointed that after actually discussing the room # that we were used to having with the reservations, we got to the hotel and were given a totally different room. We made a change but still did not get the room view that we had asked for. With new management we let it go as we know most of the staff there and enjoy them. We will stay again as we feel (and hope) that it is just new management getting a hand on things. One front desk clerk from our other stays is still there and she made us feel very welcome (Deneshia). The dining staff also all recognized us. We were not able to meet the new General Manager on this trip to get to know him. The front desk area of the hotel could use some new decorating ideas, but we are planning to stay again hoping it is just the changeover of the management.

"Location, Value, and great staff"

5
20/09/2016

The staff at this hotel are among the best ever. The manager down to the restaurant staff go out of their way to make your stay a special one. My only minor complaint was the bathroom was a bit tired, with a some of the paint peeling on the ceiling, and a hook on the back of the bathroom door was missing. The rest of the room was wonderful and comfortable, and squeaky clean. The balcony is spacious. Buses leave every 30 minutes to the Disney parks. This is a great hotel and I will stay here again. It's a bit of a long walk to Disney Springs, so arrange transportation!

"Nice quick trip to Disney"

4
18/09/2016

Hubby and I took a two night, kid-free trip to Disney. Stayed at Best Western close to Disney Springs. We used bus transportation to get to and from the parks. We found the room was spacious, nice and clean (1221) but in need of an update. Bed was very comfortable as well as the pillows. We had a balcony with a view towards Universal Studios. Next time I will pay more for a Disney View. We used Valet parking, but found that it wasn't worth it as self parking is very close. Valet parking was so close, we just picked up out keys and walked to our car. I would definitely stay here again.

"15 minute walk from Disney Springs"

4
12/09/2016

I found this hotel to be very nice but not exactly "walking distance" after a day at the Disney parks. 1 mile away is a 2 mile walk there and back, not to mention all the walking at Disney Springs. There is bus that leaves every 30 minutes but the hotel staff told us it was easier to walk. We purchased a salad at the little snack shop and it was expensive and the worst salad I have ever eaten,. The room was spacious and clean, staff was very nice.

"Anniversary Trip"

4
11/09/2016

We've stayed here before and was happy as the previous times we've stayed. Was super happy to get a room that faced Disney Springs and the parks as we were able to see the fireworks nightly. My only complaint is as the resort fee and parking fee, to me make it one fee for it all. But all in all would stay here again!

"Great hotel and close to all of the Disney parks"

5
09/09/2016

The lobby is stunning and a welcome sight for the long road trip we were taking. The most annoying thing about the stay was that we were accosted by time share salespeople trying to hock "free" tickets to Disney parks. Our room was on the 14th floor. The walk out patio was great and we had a great view (not of Disney, but still really pretty). The room was very large and had a couch, chair and coffee table across from the bed. After a long day at the parks, it was great to have food to eat onsite. I'm not really a fan of Pizza Hut, but I was happy to eat a few slices of pizza after a long ride on the park busses back to the hotel. The guy that took our order at the food area was very nice and said the food would be ready in 16 minutes... Sure enough, 16 minutes later, it was ready to go. The only downsides to having a patio outside with iron chairs and tables outside of every room, is that when your upstairs neighbors open and close (more like slam) the door and then drag the chairs across the patio, you hear it, and it shocks you awake.

"Good choice for a reasonably priced Disney Hotel "

4
09/09/2016

My criteria for a hotel for this visit was a midrange hotel near the Disney Parks at a reasonable price. This hotel met my expectations and even had some unexpected perks. The hotel is in a convenient location, about 12-17 minutes from the Disney Parks. Being close to the interstate entrance was a plus. Across from the hotel were restaurants, both fast food, and sit down dining. Within 10 minutes of this hotel is an outdoor mall with a good selection of stores. I also visited Harry P Leu Gardens, Mellow Mushroom restaurant, Tibet-Butler Preserve, Epcot and AK. All were within 16 minutes of the hotel. The hotel lobby was clean and included a well-stocked little store that had snacks, lots of juices and drinks, toiletries and other items you may want for your room. I was impressed with the selection. There is a Mexican restaurant in the lobby that looked decent. I checked out the menu, which included vegan options, but didn't get a chance to eat here. Next time. For sale also are sandwiches, salads, yogurts and other snacks in the refrigerated area. I also saw a tiny Pizza Hut. Lots of food choices in the lobby is always appreciated! The carpet on the 5th floor is pretty gross and smelled. This is my only complaint as it was badly in need of a wash or replacement. Yuck! We stayed on the 5th floor with a balcony that faced the lake and the pool. We stayed in room 514 with a king bed with all the basic amenities. The fridge temp control was broken but I only had water in there. The room itself was clean and smelled fresh. The towels were scratchy but not as bad as a Motel 6. The shower was clean but the water was only one temperature. Not a huge deal as I prefer hot showers. Overall this Best Western was very nice and on par with other BWs that I have visited. The front desk staff were SUPER nice, pleasant and funny and that makes for a positive experience for me. Thank you so much for storing my guitar while I went to a park after check-out. I was so afraid it would melt in my car! Parking was ample and easy, and there were many shady spots to chose from (I am from Florida so I know the tricks ha). Always appreciate a big parking lot. Good job staff at this BW, keep up the good work!

"good place to stay"

4
08/09/2016

This hotel has a good location, a little walk to Disney springs and close to other restaurants and shops also. The staff are nice and polite. The room and hotel wasn't flash but it was clean and a decent place to stay. The mini fridge was replenished with complimentary bottles of water everyday which was handy. There is a bus stop right outside and one over the road which will take you to seaworld on the number 50 or transfer to the number 8 at seaworld to go to universal. Same for the shopping outlets just cross the road for the number 8 if you want to go there.

"The best hotel staff EVER!!!!"

5
05/09/2016

When we arrived, we arrived a day late, our luggage was not delivered till 5 days later, our holiday was set to be a disaster from the start. HOWEVER, Pablo and his team absolutely made our holiday, they did everything possible to make our holiday as good as it was. I want to personally say how grateful I am and how much the kids enjoyed our stay - THANK YOU EVER SO MUCH ;-)

"No Frills Value"

4
04/09/2016

This hotel is great for anyone looking to stay on Disney property without paying the astronomical prices of the Disney owned hotels. It's location can't be beat. The room was modest and very basic but the views of the theme parks were incredible! We saw at least 3 fireworks shows from our balcony, I definitely recommend paying the extra few bucks to be on the "Disney facing" side of the hotel.

"Best Western Orlando"

5
03/09/2016

Close to Disney rooms were clean, great views in certain rooms of pond, all rooms have balcony view however rooms facing back of parking lot give view of dumpster, weight room small , pool in good shape - excellent buffet dinner- very helpful with parking , setting up Disney tours and shuttles to airport.

"Always a pleasure"

5
02/09/2016

We have stayed at the Best Western Lake Buena Vista on several occasions in the past and have never been disappointed. We booked two rooms for two nights and visited Disney World with the grandchildren. Walked out the front door to a waiting bus each morning which took us right to the entrance to the park. Very convenient, and was included as a part of the reservation. Enjoyed a great breakfast each morning and ended the day at the pool each evening. Quiet, convenient and priced reasonably for a hotel close to Disney. Always a good experience and I am sure we will be back real soon.

"Tired and Noisy "

2
01/09/2016

We booked a last minute stay and were not expecting much, we just needed a bed for 2 nights during a quick Disney visit. The staff at reception were great and friendly and overall lobby appearance was good, however once in our room you could see how tired the room was. There were plenty of maintenance issues in the room, loose and leaking shower, electrical sockets loose on the wall and one bed sheet was ripped. Our room was behind the elevators and they could be heard all night moving and rumbling past. This was only drowned out by the loud air conditioning unit. As we only used as a base just to sleep we didn't report any of the issues as for the price we didn't expect much.

"Wow!"

5
30/08/2016

I am so thankful for the professional and courteous staff!!! It was storming terribly on our drive in, so I called the hotel and spoke with the manager Pablo. He took care of us from that call until checkout!! I'm so appreciative of knowing that we were in good hands. The grounds are beautiful and well kept and the pool/bar are definitely a plus. We will stay here every time that we're in Orlando :)

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear TrippyTeeDa, Thank you for your review in TripAdvisor, you made me blush.... thank you so much for recognizing the efforts from the staff and I, we really appreciate it. we hope to see you very soon! Let us know when you comeback, Pablo Criado Director of Front Office

"Fair place to stay, but there are better in the same price nearby"

2
30/08/2016

Stayed in 1706. Room smelled musty, with damp carpets to match. Further, they left a black film on my feet after a few minutes, leaving me to run around in sandals inside my own room. Now, this was a double queen room, and we have a queen bed at home. The beds in this room were barely a full. Ran out of hot water after 10 minutes in the shower. Several hairs around the bathroom and on the towels that did not match the blue hair on my wife's head, or the green on mine. To boot, it's a tiny shower at around 6'10" clearance - especially when you're 6'4". The continental breakfast was alright. Parking was a bit confusing, but sufficient. Location is nice. For the money (in the $100-$150 USD range), I'd stay a mile down the road at the Holiday Inn Lake Buena Vista. Stayed there at least four separate times, and have found it to be a consistent experience (no free breakfast, though it's only a $9 buffet, and catered by the attached Applebees).

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Reverand_Cletus, Thank you for your review in TripAdvisor, Your business is very important to us and we value your feedback. We are very sorry that your stay was not up to your satisfaction and I can guarantee you that all the points mentioned have been forward to the respective Department Heads. If I can be of assistance in the future, please don't hesitate to contact us at 407.828.2424 Thank you again for taking the time to complete this review. Sincerely, Pablo Criado Director of Front Office

"Very Helpful!"

4
29/08/2016

I was so impressed with the staffs helpfulness! My boyfriend and I both being under 21 needed a clean room in a clean hotel WITH shuttles to and from the parks and Best western had it all. We had a great time at the park and a nice ride home and nice place to stay with the shuttle service!

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Kaitlin H, Thank you for your review in TripAdvisor, we are happy that you mentioned the cleanliness of the room and the helpfulness of the staff. Those are very important aspects that we reinforce on a daily basis with the associates. We hope to see you soon, Have a great week Pablo Criado Director of Front Office

"Amazing service you don't need your car at all"

5
27/08/2016

Love this hotel! Service is amazing we arrived almost at 2am and they had already turned down our beds for us left us a great welcome note with my name and all had all the extra stuff I had requested. The front desk person asked if there was anything I needed since he saw we were with kids

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Nanette S, Thank you for your review in TripAdvisor, and thank you so much for taking the time to recognized the Service, as it is one of our core values. We hope to see you soon, Have a great week Pablo Criado Director of Front Office

"magic kingdom visit"

5
24/08/2016

everyone was friendly and very helpful The girl in the gift shop was very helpful in making ourfirst visit to magic kingdom memoriable the staff was friendly It was kid friendly which was nice with a 3 and 6 year old

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Betsy F, Thank you for your review in TripAdvisor, we are happy that you encounter the staff as friendly and very helpful. We will make sure that you comment gets distribute and communicated to our great associates. We hope to see you soon, Have a great week Pablo Criado Director of Front Office

"Family holiday"

5
21/08/2016

Picked this hotel for location to disney springs which was great only about five minutes walk from hotel .If you turn left you will reach a lot of different restaurants which was a bonus .The hotel was great it had a lovely restaurant , a small cafe , disney shop and a corner shop where you could buy most things .The staff were great nothing to much trouble every where was very clean .PLEASE don"t listen to the negative reviews I am sure you will love this hotel .Thank you to all staff for making my grand-daughters 21st surprise so special

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear patd718, Thank you for your review in TripAdvisor, we are happy that the location was a plus for you and your family. Thank you for recognizing the restaurant and the market (café); but most important for us is that you took the time to mentioned the staff and we were able to give you a great impression. We hope to see you soon, Have a great week Pablo Criado Director of Front Office

"great holiday"

5
21/08/2016

could not fault this hotel food was great as was every one who worked there . Only five mins walk from disney springs hotel buses to disney resorts are a bonus I would recommend to family and friends .Lots of car parking ,.Do try this hotel I think you will enjoy it

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear pat d, Thank you for your review in TripAdvisor, and thank you very much for describing the staff and the food as "great". We are very happy that you choose to recommend us to your family and friends. We hope to see you soon, Have a great week Pablo Criado Director of Front Office

"pleasant place to stay"

5
19/08/2016

very convinient, near Interstate 4, store shop eat arround the hotel, Disney springs very corteous employe, nice view, comfort, safe, enjoyable, shutle bus to theme parks. This is our first time to stay at best western and would love to visit best western again

"Disney Visit"

5
18/08/2016

Enjoyed my stay for sure! All staff members were friendly and helpful!! They made our visit fill personal. I will stay at this hotel again and again! Close to the parks with transportation. Rooms were clean and enjoyed the balcony to watch fire works from the Park.

"Best Western or Nah"

3
16/08/2016

This hotel has a great location next to Disney Springs. This was a last minute getaway to Disney and we were happy the hotel was clean. We also had a Disney view room which was great because we got to watch the fireworks from Epcot from our balcony. This place is great for a short stay. Pool was a bit small, the lobby had gift shop/convenient store and bus shuttles to parks.

"Great hotel Great Price"

5
16/08/2016

Clean rooms with a great view. Close to Disney Springs and close to non-Disney food and markets. Beautiful pool and wooded grounds. The staff is attentive staff and the overall atmosphere is very relaxing.

"Great summer vacation"

5
13/08/2016

Thank You Best Western in giving our family a wonderful and enjoyable vacation. The rooms were spacious, comfortable. and had a great view. Staff was friendly. The shuttle service to Disney was great. Saved so much hassle getting to and from the park. Loved how we were so close to Disney. My kids enjoyed the pool too. The only disappointing thing is that the Disney Springs shuttle doesn't start to run until 6:00 p.m. So if you want to do afternoon shopping you would have to drive or call taxi. The hotel is within walking distance, but too far if you have small children. Otherwise, great hotel. Looking forward in staying here in the future.

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Tina B, Thank you for your review in TripAdvisor and thank you so much for taking the time to mention the staff being friendly. We all agree that it is great to have the shuttle service to the theme parks and we are also glad that you enjoyed the pool... well!!!! your kids. We are sorry that you don't agree with the Disney Springs shuttle not being available until 6pm and we will pass this information. Have a wonderful weekend, Pablo Criado Director of Front Office

"2 Nights here for Disney"

4
10/08/2016

We recently stayed here for two nights during our recent visit for Disney. The resort is very nice for the price. There is a morning buffet, a marketplace to order to go food or grab a quick snack, a bar and a restaurant....a bit pricy but all is at Disney. The room was very nice and clean. We had an amazing view!!!! We could see Disney Springs, Epcot and more. There is a nice pool, small arcade and a few shops. We were able to walk to Downtown Disney from here as well. We did use the buses for the parks, they are just as effective as the Disney resort buses. I would recommend this place as an alternative to staying onsite.

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear KendallsMom, Thank you for your review in TripAdvisor, we are very happy that you described the hotel as very nice, the room was very nice and clean and an amazing view. We hope to see you again soon, Have a great week Pablo Criado Director of Front Office

"One time stay..."

3
10/08/2016

My family and I stayed at the Best Western for 2 nights during a recent trip to Florida. We checked in very late, after 11:00 PM. The staff member who checked us in was friendly and informative. Our room was acceptable. It was average size, with a small deck, two beds, a pull out sofa, and a refrigerator, but seemed somewhat dated and in need of paint, etc. However, when I entered the bathroom, I was shocked and disgusted to see a sink filled with dirt, hair, and filth. I tried calling the front desk, but to no avail, likely because of the late hour. I was forced to clean the sink myself- gross! The next day some of my family members ate breakfast at the small cafe downstairs. They said the cashier was very personable and there were several options. There was also a restaurant offering a buffet which resembled the complimentary breakfast offered at other hotels; I am unsure of the price, but it was not included with the stay. The lobby had two stores, one Disney themed and the other Florida themed. In addition, a shuttle to the Disney parks was offered. There was no fee for self parking. Valet was offered but for a price. When we returned to our room the second evening, very tired and hot from a fun day at Disney, we were again aghast to find the sink similarly dirty as the preceding night. I called to report the problem and spoke to a manager. He sent housekeeping to clean the sink and gave me a partial refund for the room. While I appreciated this gesture, I will likely not stay at this particular hotel again. There are several competing hotels nearby with comparable pricing and amenities.

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear UpstateNewYorkParent, Thank you for completing a review in TripAdvisor regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact me directly at 407-828-2424. Sincerely, Pablo Criado Director of Front Office BEST WESTERN Lake Buena Vista - Disney Springs Resort Area

"Greatbase to vsit Disney Attractions. Great "special" rates. Efficient shuttles. Close to resurants, shops."

3
09/08/2016

Positives. Regular and efficient shuttle system to all parks. Within 5 minutes walking distance to shops and restaurants Based on other TripAdvisor feedback, We called and reserved a room on the 17th floor. Great view over the lake and evening fireworks. Negatives. Hotel staff could be more helpful. especially regarding travel to the airport, as they were rudely persistent on using their contacts. We used UBER, which was the best alternative. The hotel could have been maintained and improved(cleanliness is within management's control)

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Craig J, Thank you for your review in TripAdvisor and thank you so much for taking the time to recognized the location; however, we would like to apologized that we did not give you other options regarding transportation to the Airport. I guarantee you that this will be address to the Front Office Staff. Have a great week Pablo Criado Director of Front Office

"Comfort"

4
09/08/2016

Clean, comfortable resort. Patios overlooking Orlando with a beautiful view. Nice for coffee in the morning. Beds are comfortable. Great night of sleep. Friendly, professional staff. I go to Orlando several times a year and this is one of the places I like to stay.

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Angela W, Thank you for your review in TripAdvisor, we are very happy that you found the hotel clean, and comfortable; also, we are glad that the staff was friendly and professional as these are some of our goals. Have a great week Pablo Criado Director of Front Office

"Dr. D. Bernard"

5
08/08/2016

My family had the best time ever. From the point of check-in, the service was fantastic. Douglas was most courteous and made the check-in seamless. The next day, the staff at the restaurant made our stay equally special. Thank you all. We have added this location as a favorite for our next visit to the area.

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Bernard A, Thank you for your review in TripAdvisor and thank you so much for taking the time to mention Douglas. We all agree that he is courteous and fantastic. We are very glad that you had the “best time ever”; and we hope that you and your family come back again soon. Have a great week Pablo Criado Director of Front Office

"They really take care of you!"

5
08/08/2016

I booked this hotel on a Saturday afternoon with my daughter and husband arriving in less than two hours. We are locals celebrating her 30 birthday at Disney Springs (Disney fanatics) and I didn't want them to drive home, and be able to relax the next morning. I made the reservation online and called the hotel to ask if they could give them a nice room for her special day at this very late notice. They upgraded the room on the 15th floor with the most amazing view of Epcot and Disney Springs.. It was the cherry on the cake! They had an amazing time at DS and came back to see everything all lit up.. Thank you to the sweet reservations specialist and the front desk staff who made this happen.

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Valerie A, Thank you for taking the time to write in TripAdvisor about your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked or disliked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Pablo Criado Director of Front Office

"Great value"

5
07/08/2016

My wife and I enjoyed 4 nights at the resort. It was very clean and relaxing. It was extremely easy to access nearby I-drive activities as well as enjoy the Disney Springs and Disney Boardwalk without spending ridiculous amounts of cash. We also enjoyed a relaxing day by the pool. In the end, we had a wonderful time together and we look forward to bringing our children back with us for future fun.

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear 75vdub, Thank you for taking the time to write in TripAdvisor about your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked or disliked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Pablo Criado Director of Front Office

"Surprise trip !!"

3
06/08/2016

So we were not supposed to return to florida again so soon but we found an amazing deal and went for it!! we stayed here last year decided to stick with what we liked. This year I had some concerns... 1) there was a sheriff's car on the grounds 24/7. Not sure if this was in regards to recent events or due to the parking spaces (2) that I saw one night with shattered glass. 2) from the first day we checked in the hotel didn't seem as clean as when we last stayed. When we got to the 11th floor where our room was, we stepped out of the elevator to see 4 trays of room service stacked on a table that hadn't been taken away. (This was around 4 pm) Those trays remained there for a 1.5 days. There was always debris in the elevator our room was fine except some wall paint that was peeling near the tub, otherwise it was ok. 3) Parking situation....this was really disappointing. They started charging a fee to park your car, even though the security gates had not started being used yet. How can you charge for a security feature that is not even in use yet??? So all in all..yes there were some issues this year. We still did enjoy our stay, however, things would need to improve for me to consider staying here when we return in the future. PS i do have to thank the person working the desk late evening of 7/28, we decided to stay another night due to change in travel plans & he gave us a discounted price on the room so we really appreciated that.

"Guest "

3
03/08/2016

Stayed for 7 days in 503, Price is reasonable, staff friendly, lobby was clean and had a modern look. WiFi very slow, room could use a more detailed cleaning. The ac for the rooms comes from a central system and our room never cooled down to our desired 70. I would search other area hotels before booking here.

"Fine for a short visit"

3
02/08/2016

We stayed here on out last night visiting Disney World before we went home. Check in was quick and easy. The room was a bit outdated, but clean and comfortable. The location was convenient to Disney Springs and overall a decent hotel. However, at checkout I was disappointed when my total price was much higher than advertised online due to a parking fee and a resort fee added on. We had stayed at Disney resorts for the 3 nights prior to this stay and didn't pay separate resort or parking fees. The total I payed was only about $20 less than a Disney resort room which is much closer to the parks and with more atmosphere. Next time, I will just stay on Disney property.

"Good Value"

3
02/08/2016

Good Value but they need to do some cleaning and make minor repairs on broken items in the hotel room. Seems like they put all of their attention on the lobby area. Staff was extremely friendly and the bus to Disney was a perk.

"FM Holiday"

4
02/08/2016

Great location, excellent value and very clean. Staff was very friendly and informative. Only issue was the pillows were too bulky. Overall we will definitely stay here again. Also the drive to Disney Springs is only 2 minutes!

"Disney world vacation"

5
28/07/2016

Stayed at Best Western lake for a week for a vacation with my family and it was a very memorable vacation for us. We had a big room with great views. The hotel is clean and the staff is great and friendly. The only issue I had was the breakfast that was not worth the 14usd it cost. We had it once. Our stay at the hotel made our trip to all theme parks easy with the frequent busses at the hotel. I would definitely come back given a chance.

"Nice view"

3
27/07/2016

I arrived at 4 pm. I was able to get a good rate plus 2 tickets to Disney Quest were included. The room was a view of Disney fireworks which was great. We took the shuttle to Disney Springs and it was pretty quick. The room was nice. The only problem was the coffee maker didn't work. I addressed the coffee maker not working to the front desk at check out and the attitude was oh well. Coffee at the hotel was $3 for a small cup and thought that was too much. I stayed one night. Was happy to have reservation for Pop Century the next day. The hotel is nice but for nearly the same price I'd rather stay at Pop Century.

"Beautiful view from our room !"

5
27/07/2016

We stay an overnight in this hotel. When we got there our room was not ready. They said that would be ready in 1 hour. So this hotel is close to Disney Spring and thats what we did. When we went back to the hotel they told us that our room was given to another person. So we were given another room with a nice view. The breakfast is pretty good.

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Guest, Thank you for your review in TripAdvisor, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us at 407.828.2424 Thank you again for taking the time to complete this review. Sincerely, Pablo Criado Director of Front Office

"Proximity great, cleanliness is a problem"

2
27/07/2016

I stayed at this location after a Disney Cruise. Big mistake!! I wasn't expecting the same level of service or cleanliness as Disney, but the fact that Best Western is affiliated with the company I thought I would get close. I booked through my companies employee discount site and have stayed at other Best Westerns on business so I trusted that this location would be suitable for my family. Where do I begin? Stained carpeting throughout, mattresses that are so concave you can barely get out of bed, bathroom door didn't have a lock, drains were very slow, fixtures were loose and the paint was badly peeled away or chipped in the bathtub. A smudge that closely resembled blood held my attention every time I had to be in that bathroom. Housekeeping did not clean the rooms. Beds were made with the same linens and new towels and wash cloths were placed in the bathroom however the old wash cloths were left in the room. Pool area had food on the ground and the housekeeping staff was in the area but never thought to sweep. I was in the second floor overlooking the roof of the restaurant which was covered with discarded cigarette butts. The proximity to Disney parks and Disney Springs is very tempting but I would never stay here again. Do yourself a favor and book elsewhere.

"Attending Disney Institute or just visiting Disney World"

4
27/07/2016

We are vacation club members but we always stay At least one to two nights a year at the Best Western- it's within walking distance of Disney Springs and you can easily drive to any park since we haven't used the bus service there. The front desk has always been great as well as the rooms and always nice and quiet at night for resting for the next big day at Disney! We will continue to stay here and recommend it to anyone and sure there are cheaper resorts out there but it's not expensive to stay here and the quality and location make it well worth the maybe $10-$20 difference.

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Joe C, Thank you for your review in TripAdvisor, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us at 407.828.2424 Thank you again for taking the time to complete this review. Sincerely, Pablo Criado Director of Front Office

"Can;t wait to go back"

5
26/07/2016

There are plenty of rooms to choose from in Orlando, no shortages of options. This particular one was chosen for price and distance to many places we were visiting. Even with the parking it was not bad. We did not use all of the amenities as we had to keep on schedule so some things I am not able to review.

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Staycationer, Thank you for your review in TripAdvisor, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us at 407.828.2424 Thank you again for taking the time to complete this review. Sincerely, Pablo Criado Director of Front Office

""Not bad""

3
25/07/2016

We recently stayed at this hotel for 3 nights. We had a lovely view from our balcony. This along with the location are the best parts about this hotel. The rooms are decent looking, they have a refrigerator which helps a lot especially if staying with kids. Our bathroom faucet was leaking when we checked in, by the second night it went from leaking to running water, it sounded like someone was taking a shower the while night. We figured the housekeeping would take notice of it and have it repaired and since we only had one night left we didn't feel like calling to complain and switching rooms. Nobody ever came to fix it so I guess housekeeping didn't call it in. Our phone was not working. We ordered room service one night at 9:15pm one men he said they were open until 11pm and the other said until 1:00am but when we called we were told the kitchen was closed and all we can order is pizza Hut. We did, it took over an hour for us to receive the order... and they sent chips instead of fries because the kitchen was closed. Yet they made us the pizza... On a positive note, the breakfast buffet was great! The staff there is incredible, so friendly and welcoming even though we got there 30 minutes before closing. They made fresh food and took great care of us. Would I recommend this hotel? Yes because of the balconies, location and view. As long as you are a picky person and don't spend much time in the hotel.

"Beatiful view from the suite "

4
25/07/2016

We had a regular king bed room but they upgraded us to the suite because they were booked. The room was beatiful and spatious, everything was clean except a few long hairs in the bathtub walls and a drawer, underneath the tv, that had some used clothes im guessing pertaining to previous guests. But besides that we were really happy with our stay and the staff was really courteous.

"Would probably not return. "

3
24/07/2016

Booked one night stay using Mousesavers rate. I should have just booked Disney value. Would have cost me the same after the parking and resort fee plus would have been happier. First no one at the valet when we arrived so didn't know where to leave car when we checked in. Waited 12 minutes to check in. Keep in mind one person at reservations desk and he was helping guests who had obviously been at the hotel for awhile because they were in their swimsuits. No idea why took so long because ethylene were speaking in Spanish and it took him 3 minutes to check me in. Person across the lobby at concierge was on her cell phone the entire time. Finally checked in and found out had to pay $7 to park my own car. Hotel lobby was very dark, dated, and smelled weird. Pool and gift shop were very depressing. When we got to room we did have a nice Disney view that I paid for which was the one positive. Toilet didn't work and too three calls to get a hold of someone. Was told water not working which confused me since the faucet worked. Someone came up 45 minutes later and toilet then worked. Beds very comfortable but worst pillows ever--glad we had our own. Location convenient to Disney Springs but so are others. I come to Disney a few times a year and like to try different resorts. This one is a "do not return".

"Pretty good"

3
23/07/2016

Be forewarned: no comp breakfast and $40 for two days parking. The room was clean and quiet. The bartender lady was so genuine and friendly, a real gem. By five pm, The pool area was littered with wet hotel towels and there was not a dry one to be found. But it was an okay stay overall.

"Get together with the Grands"

4
23/07/2016

Great location and amenities for the price. Just a hop, skip and a jump from Disney Springs...so we decided to walk. Hotel staff are very pleasant, professional and always willing to help. Lots of choices on the breakfast menu, we especially enjoyed the made to order omelets

"Great location/value for traveling with 2 teens on a 3 day 6 park binge"

3
22/07/2016

We've visited Orlando as a family many times over the years from staying at time shares to staying at the Yacht Club on Disney property, so when my two now teenage kids and I decided to go on a 3 day 6 Orlando theme park marathon we decided we did not need a fancy hotel as we would not be spending as much time there and it just needed to be centrally located and the BW LBV fit the bill. Cool Points: The price was right for the week we stayed, probably the cheapest hotel on WDW property Location actual on Disney property in the Disney Springs area "Free" Internet, although note it is probably included in the "resort fee" along with parking Bus transpo to Disney Rooms with balconies They were running a $11(off of the $14 regular price) breakfast buffet, but we did not participate Check was quick, although we arrived at 2am and no was at the desk for the first few minutes as we looked around the lobby. Not so cool points: Room was clean, but with some signs of wear and tear Parking - confusing entrance to self parking, small self parking area relative to employee and valet

"Disgusting!"

1
22/07/2016

Diarrhea on the back of the toilet when we arrived ... Air conditioning that didn't work ... room was hot/sticky all night ... shower didn't drain ... standing in a pool of water for showers. Beds were lumpy/hard ... Room lighting made it look like a dungeon. Avoid this place.

"Good value for the money"

4
19/07/2016

GREAT location. Easy access to WDW parks by free shuttle. Easy walk to Disney Springs (formerly Downtown Disney) for shopping and restaurants. Less expensive than many other hotels in same area. Comfortable rooms.

"Great Location...Ok Hotel"

3
18/07/2016

The hotel staff is very nice and they certainly try to help. However, I had to go to the front desk three times because the room key did not work. When we spoke to maintenance worker he said, "that happens all the time" They did try and correct situation by paying for breakfast one morning. Carpeting through out hotel is stained and lobby furniture is quite worn and unappealing. Rest room was not cleaned, they changed towels and that was it. They charge you if you would like a microwave in the room. They charge you $13.99 per night RESORT FEE. We used the pool once, never used the fitness room and parked our own car EVERY NIGHT. That RESORT FEE IS A WASTE OF MONEY. By the time we walked out it was an extra $187.00. Room had chipped furniture. Next time I will try another Disney Spring Resort Hotel.

"very nice reasonable priced hotel"

4
18/07/2016

We really enjoyed our stay here. We were pleasantly surprised at the value for the room and service we received. We would certainly recommend this hotel. It is not too far from Disneyland (about 8 km.) We went to a convention there & it was half the price of the hotel at the center.

"Great location, but hotel needs remodeling"

3
18/07/2016

The good: exceptionally easy convenience to access Disney Springs. Shuttle service is great but if you choose to walk it is only 10 minutes. Staff was incredibly friendly for the most part. The bad: the hotel is showing its age. Carpets are worn/dirty, linens/towels are worn out. The general condition of the rooms/hallways just need a facelift. That said if you don't plan on spending much time in the room it will suffice. Breakfast was mediocre at best. The ugly: showers drained incredibly slowly which is disgusting. Air conditioning was minimally cool set down to 60F! Restrooms in lobby were in terrible need of cleaning. If you want a convenient location and don't really care about the "wow" factor of a hotel, it's not a bad place to stay. That said the hotel itself could use some improvements. Also, I booked this trip through trip advisor for $85. The charge showed up as "cancelon". However, there are two additional pending charges from the hotel which just showed up, one for $45 and one for $15. I believe the one for 15 is parking which I am ok with, the other may be a resort fee. Neither of these charges were brought to my attention as a condition for staying there when I booked which I am unhappy about. They just showed up. Beware...

"Great stay!"

5
17/07/2016

We stayed at this hotel during a quick Disney trip. We have annual passes and usually stay at a Disney value resort, but the prices were high so we chose this hotel since it was at Disney Springs. The room was big and clean, and we had a Disney view room and were able to see all of the fireworks at night from Disney. Of course they were not as amazing as being in the park, but my kids enjoyed watching them from out hotel balcony. The pool area was nice and clean. We had trouble with our in room safe- our daughter changed the code by mistake, and they sent up someone within 15 minutes to fix it. We will return here again if we can not stay at a Disney resort. They do offer buses, but we chose to drive to 3 of the parks and it did not take more than 15 minutes. Also, we walked to Disney Springs.

"Great hotel, great price!"

4
15/07/2016

We selected this hotel as we planned to spend a couple days at Disney Springs rather than at the main parks and wanted to save some money. It was a great location and better than expected for the price. We requested and received a high floor with a view of the parks fireworks. We saw three shows each night from the balcony, Epcot first straight out from the room at 9pm, Hollywood/MGM Studios slightly further and left at 9:30 and Magic Kingdom even further and to the right at 10pm. The studios show was most impressive from the distance, both for length and types of fireworks. The room was very clean and in good repair and very spacious for just the two of us. Loved the balcony, though the sliding doors are difficult to open, they are very heavy. The hotel was very quiet given its location. If you used the mini fridge, keep drinks in the door as they may freeze otherwise. I could have done without the request to attend a timeshare presentation immediately upon check in. The staff was wonderful, though we really didn't need anything from them, all was well with everything we encountered. We had the breakfast buffet which was just ok, very simple, we'd skip it in the future. The serving staff at breakfast was very good. We didn't have any other meals here so I can't remark on the restaurant otherwise. We didn't visit the pool but it looked lovely from the balcony with the regular pool and a kids wading pool alongside. There never seemed to be many people waiting outside, so I imagine the bus service to and from the parks is frequent and responsive.

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Melissa B, Thank you for your review in TripAdvisor, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are happy that you enjoy the fireworks from the room, that the room was very clean and most important, that the staff was wonderful. We hope you will come back and see us again soon. Thank you again for taking the time to complete this review. Pablo Criado Director of Front Office

"location, location"

4
14/07/2016

I like the location. closed to all . I went for a bussiness meeting and thought of how great this place is to take my family. so close to all the attractions Rooms are great for its price. The price is not bad for the location.

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Ricky W, Thank you for your review in TripAdvisor. We really appreciate that you took the time to write about your experience in our hotel. Your are right! The location is great, right by Disney Springs. We are happy that your family had a great time. Again, thank you so much and have a wonderful day, Pablo Criado Director of Front Office

"Loved it once again!"

5
12/07/2016

We were very well greeted at the front desk by Pablo. He fulfilled our request to have a Disney view room which is a must if you like the evening fireworks. Every night we got to watch 3 different shows right from our balcony, my GF thought it was the greatest thing. We'd have diner really quick an rush back to the hotel to watch the 9 pm show I believe from Epcot. It was our second trip to the hotel and we loved it at much as the first, the only downfall this year was they installed a new parking system which now they charge for parking.

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear James D, Thank you for your review in TripAdvisor. We really appreciate that you took the time to write about your experience in our hotel. I am very happy that we were able to fulfilled your request and you enjoy the Disney fireworks; however, we would like to apologized about the new parking system and I guarantee you that our Parking Department Head is looking into this. Again, thank you so much and have a wonderful day, Pablo Criado

"Good Stay"

4
11/07/2016

We just returned from our our Disney Trip a few days ago. The hotel is in a very good location, close to Disney Springs and places to eat. The rooms themselves need some TLC as they are quite dated. Overall the room was clean and beds were comfortable. We had a Disney view floor and were able to see the fireworks from our balcony every night. The pool is small. The transportation service to and from the parks is a great asset, timely and quick. Every one at the hotel was friendly and knowledgeable.

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Christi A, Thank you for your review in TripAdvisor. We really appreciate that you took the time to share your experience at our hotel. we would like to thank you for recognizing the staff and describing them as friendly and knowledgeable. Regarding the comment about the rooms needed some TLC, I guarantee you that this will be passed to the right people. Again, thank you so much and have a great day, Pablo Criado Director of Front Office

"Excellent Location"

5
09/07/2016

This hotel never disappoints us. It is a go-to place for short trips to Disney and Disney Springs. Great views of fireworks from the balcony of Disney-view rooms. The last time we stayed we watched fireworks from Epcot, Hollywood Studios and the Magic Kingdom all in the same night.

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Stephen P, Thank you for your review in TripAdvisor, we are very happy that it is not the first time and that we never disappoint you. We hope that you have a magical experience and also that we see you soon. Have a wonderful week, Pablo Criado Director of Front Office

"Watch out for resort fees!"

2
08/07/2016

Best Western Lake Buena Vista now charges resort and parking fees of over $20 per night. Please add this to your rate when shopping for Hotels. This is disappointing because they were the only hotel on Disney property that didn't tack on a parking fee, and to top in off the gates that are supposed to protect the lot, were always up so what are you being charged for??? Resort Fee is for unclean pool and disney transportation but if you have your own car, Again what are you being charged for?? Very disappointing, I travel frequently and usually the front desk would accommodate by an simple adjustment however to keep a client, this front desk was unfriendly. My advice is to choose another hotel in Disney as Best Western LBV is in decline.

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Guest, Thank you for your review in TripAdvisor. We really appreciate that you took the time to share your experience. We are sorry that you feel those fees should not be excluded from the rate; however, I would like to inform you that almost all hotels have these fees as well. Regarding the pool being dirty, I would love to apologized and I guarantee you that this will be shared with the respective Department Head. Have a wonderful week, Pablo Criado Director of Front Office

"Great price for the great location. Rooms need TLC"

3
05/07/2016

We stayed here for a couple of days between Christmas and New Years, while we were visiting Walt Disney World. Given the time of the year, we got an excellent rate using an online discount code. Our rate was $105/night. Location was excellent. Very close to WDW. We availed ourselves of the bus to Magic Kingdom daily. The morning buses leave on the dot, so make sure you are there at least 5minutes before scheduled departure (top of the hour). However, the night time buses were horrendously late in picking us up. I, along with several other guests, had to call the hotel a couple of times to get an ETA on the next bus. In hindsight, we probably should have just hailed a cab. So about the hotel itself, the lobby area was nice enough; but the hallway and rooms themselves are in need of some major renovation. The hallways had an unpleasant odor everytime we'd pass through. Additionally, the hallways got super loud, as you can hear the other guests talking en route to their rooms or doors slamming. The rooms themselves were clean enough, but really do need some sprucing up. Bathroom was small and dimly lit. Carpet looks like it was from the early 80s. All in all, if you're on a budget while in the Orlando area, and don't mind a no-frills hotel, this place isn't bad. Just don't expect to have a "resort-like" experience.

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear LASCMojo, Thank you for comment in TripAdvisor regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 407-828-1959 Pablo Criado Director of Front Office

"Recent Stay"

5
03/07/2016

Negatives: Just remember that everything cost something and it's probably not included in the listed room price. Positive: Buses run to Disney like clockwork, close enough to walk to Disney Springs and a 5 minute drive to off park eating establishments.

Pablo C, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Kelvin E, Thank you for the review in TripAdvisor. We are sorry that there was a negative during your stay and that it was not communicated appropriately during the reservations process. I guarantee you that this will be addressed to the respective Department Head. We hope to see you again and have a wonderful weekend, Pablo Criado Director of Front Office

"good stay"

4
30/06/2016

location is excellent, buses available to everywhere, it's really a great location! it is VERY expensive, but, lower than surrounding hotels, very clean, nice people, the restaurant is WAY over priced, as is the quick snack area. Stop at Dollar Tree, save huge $$$.

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Victor B, Thank you for your review in TripAdvisor. We are really happy that you had a "good stay". Thank you for recognizing the cleanliness of the hotel; however, we are sorry that you feel the restaurant is over priced. We hope to see you soon, Have a wonderful 4th of July weekend, Pablo Criado Director of Front Office

"DisneyWorld is the Main Attraction"

4
28/06/2016

Spent 3 nights here with my family. I usually prefer staying at a higher end hotel, however - this trip was about spending time at the Parks, not at the hotel. As far as a clean, comfortable bed, and buses to Disney all day - this is a win. The breakfast was unimpressive, the restaurant had odd hours, the pool area was nothing to write home about. What made hotel a success for our first trip to Disneyworld with a 3 year old was the busses to all the Disney parks and Disney Springs (formerly downtown Disney). They run *about* every 30 minutes, (it might be closer to 40-45) and made it really easy to get to the park early, come back to the hotel for a little siesta and head back out for the evening. (when I researched other hotels that were not on Disney property the bus times were like a few in the morning and a few in the evening). If your sole purpose is to spend your time at Disney, this is a great property. And the view of the fireworks from the balcony was a nice bonus for the night we were just too tired to go back to the parks :-)

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Cicelyn E, Thank you for your review in TripAdvisor, we really appreciate that you took the time to share your experience while in Orlando. We are happy that you recognized the cleanliness, beds and busses to Disney; however, we would like to apologized that you encounter the breakfast to be unimpressive, and I guarantee you that this was forward to the respective Department Head. Again, thank you for your review and we all hope to see you soon, Have a great 4th of July weekend, Pablo Criado Director of Front Office

"Spacious room, conveniently located for family fun!"

5
27/06/2016

Comfortable beds, nice pool area. Room large enough for sofa bed and roll away both so teens did not have to share beds. Great spot for Disney waterparks and Disney Springs. Staff were very kind and helpful.

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear mrswave, Thank you for your review in TripAdvisor, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us at 407.828.2424 Thank you again for taking the time to complete this review. Sincerely, FELIPE BARNEY Rooms Division Director BEST WESTERN Lake Buena Vista - Disney Springs Resort Area

"Would definitely stay here again"

5
27/06/2016

We stayed at the Best Western Lake Buena Vista in 2014 for our trip to Disney. We enjoyed the hotel so much and so this year in 2016 when we decided to vacation at Disney again, there was no need to look for another hotel. We decided to stick with a good thing! The rooms are nice and clean with a refrigerator that is handy for drinks and snacks. The balcony is nice. I also like the fact that there are two dressing areas in the room; one in the bathroom and one right outside the bathroom. So someone can be in the shower and someone else can still get ready outside the bathroom. This cuts down on the time it takes for everyone to get ready. The staff are so friendly and accommodating! The complimentary bus ride to the Disney parks every 20 minutes or so makes it so convenient and you don't have to pay for parking! Also, this is the first hotel on the bus line so there's no need to worry about getting a seat. They do stop at a couple other hotels on the way to the parks but this doesn't take very long at all. Overall, I would definitely recommend this hotel!! We didn't want to leave!

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Tara H, Thank you for your review in TripAdvisor, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us at 407.828.2424 Thank you again for taking the time to complete this review. Sincerely, FELIPE BARNEY Rooms Division Director BEST WESTERN Lake Buena Vista - Disney Springs Resort Area

"High Class and Great Price"

5
26/06/2016

This hotel is fancy and wonderfully cheap! I was able to book for a night sometime in December for only $100 and given the location of it I think it was definitely a good deal! Great service, friendly staff and very clean! We also had a nice view from our room! The lobby was decorated beautifully too (mostly for the holiday) and loved the Disney shop inside! I couldn't resist! Anyways this is a great place to stay!

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Bia R, Thank you for your review in TripAdvisor, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us at 407.828.2424 Thank you again for taking the time to complete this review. Sincerely, FELIPE BARNEY Rooms Division Director BEST WESTERN Lake Buena Vista - Disney Springs Resort Area

"Great location"

3
23/06/2016

Well I bought my hotel room with Disney view and I have a breakfast free... The view amazing... Size of the room great with balcony the bathroom... Shower dirty with previous guest room aroun the wall also tub ?? They didn't give me the breakfast because they said expidea never give a breakfast even I show my itinerary and they said they can't... The location is great ohh also they charge extra for parking if you self park when you arrive from the park guess what! Not parking so you have to pay valet

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear sarymely, Thank you for your review in TripAdvisor, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We are sorry that the shower was dirty and I guarantee you that this was reviewed by the respective Department Head for follow up. If I can be of assistance in the future, please don't hesitate to contact us at 407.828.2424 Thank you again for taking the time to complete this review. Sincerely, FELIPE BARNEY Rooms Division Director BEST WESTERN Lake Buena Vista - Disney Springs Resort Area

"Great Price, Great Amenities, okay rooms"

4
23/06/2016

You don't go to Orlando to stay in your room, but when there you want to feel spoiled. This hotel made me enjoy everything it had to offer, but when it came to the room, it was somewhat dated. Worn carpet and old furniture, but it was clean. I got a great price, kids loved the pool as did I, and the restaurant and shops in the lobby were very inviting.

"Passing through"

4
22/06/2016

This hotel is approximately 1/2 to 3/4 miles from Disney Springs. Not a bad walk. Spent many nights here before going in Disney Resorts. Rooms are spacious and clean. The only negative is they are charging fees to park and spend the night at their facilities. I know several hotels have this policy but I still think it stinks to pay to park and pay "resort" fees which can make a $23.00 difference in final bill. Actually we reserved 2 rooms in May and desk clerk try to double up on me till I made noise and then he removed the extra charges which would have been $46.00 per night extra. As for landscape, it is near everything you need.

"It's just ok"

3
22/06/2016

It's funny because I'm writing the review while sitting on the hotel room. The facility is old, and in serious need of deep TLC. The beds are good, however and they greet you at the front desk with fruit infused water which is always appreciated. The hotel offers shuttles to the the Disney's parks and they are included, once you register and pay for the "resort's fees". Now, the shuttles do work and the service runs up to 1 am, which is good for those staying late in the parks. There's a restaurant downstairs and they serve pizza and pasta, but is a little overpriced compared to other places. We always had breakfasts at McDonalds, located at the corner. In sum, it's a place to stay, close to the parks if you're not picky and a whatever bathroom don't bother you.

"Ok to sleep...only"

3
20/06/2016

This is the type of hotel to only sleep in , the amenities are; small gym, small game room, and small swimming pool with no jacuzzi ( that had algae)....and depending where your room is located you can hear the elevator going up and down all night. The hotel itself is clean and the staff is welcoming. I will not be staying here again because we are the type of family that likes to enjoy all the amenities of the hotel as well as surrounding areas of the town.

"Fees and more fees"

3
20/06/2016

Be aware that this hotel has a daily fee and parking fee. I didn't know so, I ende up paying $23 additional per day. Location is great because there are lots of restaurants around and Disney Springs is down the street. However, the hotel is about old and needs some updates like the elevators. These sounded like they were going to break while we were inside. Overall it was okay, watch out for the fees.

"Recent vacation to Best Western"

4
20/06/2016

Arrived later on A Saturday. Easy check in. Pretty quite hotel for there to be 18 floors. Rooms clean. Four elevators so little waiting to access. Pool looked good. Staff was friendly. There is an in house convenient area for anything you do not have. A little pricy but most all necessities there. Buses to Magic Kindom, Hollywood Studies, Animal Kindom, and Epcot pick up was right out side the front door. There is also transportation to Disney Springs but only after 6:00 pm. There was a lounge cafe, a quick snack area for chips, sweets, drinks, pizza, ice cream fruit and water. A little pricy on snack items . Restuarant. Breakfast $15.00 each person. Pancakes, waffles, omelets, eggs, sausage, ham, bacon. Pancakes, juice coffee, milk. Restaurants within 1/2 mile you can walk to. They also have a taxi service available outside the front door. I would say to ask for a room on the west side and above the 10th floor if you want to see fireworks from the theme parks from your balcony. Would stay here again.

"Great value and location. "

4
19/06/2016

Stayed here a few times now and it is always good. Rooms are nice and the balconies are great. It is a short walk to Disney Springs but you can take the bus and get off at the Wyndham and walk the rest of the way or there is one that drops you on the west side.

"Wonderful!"

5
19/06/2016

What a great hotel! We booked as an extra day for our Disney anniversary trip. We booked a "Disney view" room with hopes of seeing Epcot's fireworks. Well, not only were be able to see Illuminations, but also Wishes! We could see Disney Springs, Epcot, and The Contemporary from our balcony. Everything was clean and it smelled very clean (bleach/cleaning supplies) upon entering the room. Highly recommend for close proximity at a great price!

"Disney goer!"

4
19/06/2016

This is a great place to stay in the Disney Area. My main concern for trip was transportation to and from the theme parks. This hotel has excellent shuttles to and from Disney that run every 30 minutes from an hour before the park opens thru 90 minutes after the parks close.

"Disney Trip"

4
17/06/2016

Overall pretty good. The buses that run to Disney Springs seem to be longer then the listed 30 minutes. It actually took us an hour to wait for one and get back to the hotel....the walk takes about 10 minutes.

"hotel"

3
16/06/2016

when i first arrived at the hotel i was not impressed at all, was even ready to book somewhere else. i spoke with Pablo at the front desk he made sure i was taken care of. gave me useful information on where to eat with my family. not too crazy about the breakfast buffet being that every morning they had the same things and it was expensive about 15 dollars person. hotel location is very close to disney, close to all restaurants

"Bathroom and A\\C were a nightmare"

2
13/06/2016

The room itself was fine. It was updated and spacious. However, the bathroom was horrible and the A\\C had issues. The bathroom had bugs on the ceiling that looked like they had been there a while. There was no stopper for the bath tub. The cold water stayed hot. I turned the shower all the way to cold just to make it bearable. Even then, it was a little too warm. The first night, I turned the A\\C down and it wouldn't run. I had to set it to on instead or auto. It finally cooled down some. The second night, I did the same thing but it never cooled down. In fairness, we didn't call maintenance. My issue is, the staff didn't seem to care about any of this the next day when we checked out. We were not ugly. We were only telling them for repair. They seemed like they couldn't care less.

"Good value, exceptional service staff."

4
13/06/2016

Treated very well at this hotel. Good breakfast. Nice, clean rooms. Quiet. Great view. We were so busy with Disneyworld, we didn't even make it to the pool or Disney Springs! I left my wallet in the business center and the front desk staff retrieved it immediately and put it away for me, I am so thankful!

"June 2016"

4
12/06/2016

This is a very nice hotel. rooms were clean and comfortable. Staff was very friendly and helpful. Locate close to Down town Disney with shuttle buses that take you there for free. Breakfast buffet was a little pricey, but the food was good.

"Nice and close to Disney"

5
12/06/2016

Wonderful hotel, and if you get view of Disney Parks you can see fire works from balcony. The rooms are well maintained and roomy. However, the bus service that is suppose to run on 30 min. timing has some improving to work on. We were there on a Friday and Saturday and waited at the Disney Springs pick-up location both days we waited 50 min. an 55 min.

"Great functional and access need understanding and accomodation"

5
09/06/2016

The staff are ADA friendly and know how to be respectful and understanding for those who happen to have a functional and access need. The front desk to the restaurant understand how to do accommodations for disabilities.

"Staff clueless, hotel not worth price"

2
07/06/2016

I got a wrong answer to every question I asked. Most of the staff was polite, but no one seemed to know what they were talking about. Hotel was not worth the price. Pretty on the outside, not worth it on the inside. Cleanliness was okay, but housekeeping never left enough towels or washcloths. Times and information in hotel documents such as for room service were wrong. When on vacation you know need to know that you are getting the right answer to basic, yet important questions. The rooms were okay but outdated. This is no where near the worst hotel I've ever stayed, but I would not recommend this hotel as I'm sure there are much better options nearby.

"One night stay."

4
06/06/2016

Our arrival and check in was great. Enjoyed Breakfast. Took bus to Disney parks. The bus service was running behind, so the driver was speeding at times to make up time. Didn't like this. Also waiting for the bus at Magic Kingdom to return was a trick. Hard to locate bus stop. Very long wait and very packed bus. On our last trip, it wasn't so bad.

"Just an Ordinary Room"

3
05/06/2016

I was at the hotel for a 4-day, 3-night convention for my wife. The meeting room was good. The 18th floor room (The Topper) where we were served meals is really great. It will probably accommodate about 100 people. The view is spectacular. The nightly EPCOT fireworks are easily viewed. Our room was spacious, but in need of an update. The A/C was set on 60 the entire time we were there, but barely kept the room cool enough to occupy . We certainly didn't need any blankets. Housekeeping does not service the rooms in a timely manner. And then it is only a "lick and a promise". The staff is slow and generally unresponsive to requests. There are a lot of better options in Disney Springs.

" Very nice"

5
04/06/2016

My children and I stayed at the Best Western Lake Buena Vista for one week. We found the room to be very clean with comfortable beds and an outstanding view. The staff was always very helpful, especially Marie in the restaurant. Marie went out of her way to make our meal the very best. We will stay at this hotel again. Tina Donley

"Great All-round Hotel"

5
03/06/2016

The Best Western Hotel in Orlando is highly recommended. The room, including the bathroom was clean, well-kept and a comfortable size. It is accessible to the highway, some shopping as well as to local services, such as 7-11, restaurants and even a hospital, that you can walk to, while being secluded, in beautiful clean, safe and lush surroundings. It has great services including a fitness center lounge, restaurant, snack area and even a pantry, with portable utensils, if you brought your own meal and need to heat it in a microwave (I am Vegan). Great views from the rooms and excellent customer services from the staff at all levels.

"Best Western @ Disney Springs"

5
02/06/2016

This Hotel is a very good value. It is clean with excellent accommodations. Internet is included with the stay. I am not trying to knock the competition...but at the Mariot World Center, you have to pay for the internet in your room. It's only free there in the lobby.

"Best Western Lake Buena Vista"

5
02/06/2016

This Best Western is beautiful, clean, and convenient to all parts of Disney World. The hotel staff is courteously friendly, efficient, and eager to please. The hotel has full-service features: plenty of towels near the pool; restaurants, snack bars, and convenience store; fitness center; a refrigerator without "mini bar" in the room. (I hate those tricky mini bars!) Thank you, Best Western for keeping the fridge empty! Most importantly, no cobwebs or bird droppings on the room's balcony. I enjoyed my one-mile walk along the garden path to Disney Springs. Next time, I rode the Disney courtesy bus from the hotel to Disney Springs.

"Great Location !"

3
01/06/2016

I had a tremendous bit of luck with this hotel on what was only my second visit to Orlando. It's on Disney property, but not a Disney resort hotel, so there are some perks to be had, but just don't expect Ariel to fluff your pillow before bed. The biggest perk is of course proximity. You are within steps from Downtown Disney (now Disney Springs) or as a hotel guest, a shuttle ride to any of the Disney resorts. Or, you can take an Orlando city bus to Universal Orlando (this requires a transfer, but it's still much more affordable than a cab) that drops you off right at the park's transit center & when your day of fun is done, be left off very close to the hotel. The rooms are clean & spacious, with nice views (the higher you are, the better, of course), & affordable. You're going to break the bank on entertainment, so why not save a little on where you stay, especially when there's quality to be had? This is a fine hotel for the budget traveler.

"ASSOCIATED WITH WYNDHAM RESORT NOT STANDALONE HOTEL"

3
01/06/2016

Room size was adequate but bathroom was extremely small. Staff was friendly throughout hotel. Check-in could have been less confusing with my reservation. There was no record of my reservation directly made with the hotel. Shuttle bus excellent and easy to use. Hotel clean throughout; breakfast buffet staff provided great service and were friendly but price too high for what is offered. Cleaning staff person did not properly identify herself before trying to enter room. Voice was not loud enough to hear through door and she only tapped with room key which was confusing. Trash was not completely cleared from room.

"Just what you need! Great Disney bus service!"

4
31/05/2016

This hotel is the best value in the Disney Springs hotel area. The bus service is really one of the reasons I book this hotel, as well as the value for the price. It has also the cheapest parking/resort fees when you are on a budget. Other hotels in the area charge $16 for self parking, Best Western's is $7 at the moment, which makes it competitive. The room decor may be dated or basic "hotel" look, but it is put together, clean, working coffee makers/hairdryers, housekeeping is perfect with renewing all needed towels, etc etc. Bed is comfy! Just what you need! Staff at front desk is always very friendly. The breakfast buffet is also great. They also have a mini-pizza hut downstairs for you to order pizza after a long day at the parks, which we did! YUM. And they sometimes give you coupons for drinks, pizza, breakfast and more, which we used!

"Decent for reduced rate"

3
30/05/2016

We stayed here for the nights while visiting Orlando. Reserved room on bookit instead of through hotel. I'm not sure of the difference in price. Resort fee and parking fee are high for what is provided. The only real added accommodation is bus service to Disney parks. The accommodations are adequate, but not special. The room was just okay with decent bed and room. Bathroom was very dated and request a remodel. Did notice a few bugs, but nothing or of normal for central Florida. The staff was super friendly and hotel is in close proximity to Disney Springs. If you are looking for a budget stay with nothing special, this hotel is acceptable. However, make sure you figure the extra $22 a night for parking and resort fees for which you really get nothing.

"Do your homework and look at other options "

3
30/05/2016

Best Western resort Buena Vista Springs Orlando One night layover enroute to Disney world. Initial check in was on par. Booked thru hotels.com they had the best rate. We asked for a upgrade room with a Disney view at the hotel and they made that happen for us. Room is on par. Seemed clean. Everything in its place and seemed to be attended to. The rooms are dated and are in a serious need for an upgrade. With this hotel right outside of Disney, it seems to be used heavily. The pool area on the other hand is in a serious state of neglect. Cups from the bar area in the pool. Pizza box with left over food thrown near the trash can and left for hours. Various other trash by chairs and tables. I understand these actions are a direct action of guest, but there doesn't seem to be any house keeping by the pool. No complimentary coffee. All drinks and breakfast are Ala cart. I grabbed a coffee and then realized it's $3.50. Bottom line the stay here was satisfactory, but I would look a little a harder for other places. This hotel has a $7.00 self parking fee or a $12.00 valet fee. An additional $13.00 resort fee, what ever that is.

"very good attitude for the guests"

5
29/05/2016

Their attitude for the guests are extremely good. Every time whenever we meet with hotel staff, they said us "hello" with smile and asked us how is our stay and how are we now? Once we claimed something, they tried to solve the problem immediately. Though this hotel is old, their service are very nice. Therefore, we want to stay at this hotel again for the next time. Message for the all hotel staff : Thank you very much for your good services and smiles.

"Pre Disneyworld Stay"

4
28/05/2016

Great stay. Upgraded when arrived. Took advantage of the restaurant, small deli/breakfast area, and bar. Friendly,helpful,walking distance to Disney Springs,and other local stores and restaurants. Was able to see fireworks from patio with a great view of area. Room was clean, fresh smelling, and quiet from any street or hotel noise.

"My review for Best Western LBV"

4
27/05/2016

Stayed on the 5th floor of this hotel May 21-27 for a trip to Disney. The staff were all very nice. The beds were comfortable. I thought the room was updated and had a nice layout. The cleaning service could have been earlier in the day due to when we came back our refresher around 3:00-4:00 pm the room had not been cleaned on a few occasions. Enjoyed having a balcony view, we overlooked the back side of the building and to the right side you could see a little of the pool. We didn't eat at this hotel. The pool was cold and clean. It would be nice if the transportation schedule came every 20-30 mins instead of 30-45 mins. It took approx an hr to get to a park. We used this service 95% of the time. It was OK.

"Very nice"

5
26/05/2016

My wife and I had stayed here in the past and enjoyed in so we thought we would try again. 5he hotel is very nice with good beds and is very clean. The proximity to downtown Disney or Disney springs is wonderful and even makes for a nice walk. The only real disappointment is all of the fees for this hotel including having to pay for parking. All in all a good experience for a very nice hotel.

"Outdated hotel in a good location - Don't expect much"

3
25/05/2016

I visited Orlando recently on a business trip and stayed at the Best Western Lake Buena Vista for 2 nights. The hotel is within walking distance to Disney Springs (know as Downtown Disney) and bus services are available there and to the parks as well. The hotel looked fairly old inside and the hallway of the floor I stayed had a funky smell. The room was old as well, but very clean and spacious. The bed was average and the pillows not so comfortable. The room had a large TV; however, very limited channels available and the quality of the image wasn't good. The food selection after 10PM is very limited in the hotel. The kitchen closes at 10PM, even though the guest service book in the room says it closes at 11PM. Service was decent.

"Perfect!"

5
24/05/2016

Check in and out was quick and simple. Rooms were very spacious, food delicious and the staff couldn't do too much for you!! The pool was lovely, a little warm on some days but wasn't an issue. This hotel is in walking distance of shops and restaurants, ideal for a base when visiting the parks.

"Pleasant business trip lodging"

4
24/05/2016

The room was spacious and had a nice view. My only critic of the room itself is that the bath towels were very rough in texture and need upgrading. I found the lobby area, bar and restaurant to be very nicely decorated. Staff were helpful throughout my stay.

"Three day visit to Best Western Lake Buena Vista"

3
23/05/2016

Though the hotel was generally fine, they did seem to be after your money whenever they could. Having paid for our accommodation in advance, we were surprised to be told on arrival, that there was an additional resort fee of $12 per day, plus $11 per day just to park my own car. There was also a basic complimentary breakfast supplied, however to upgrade this to a cooked meal, was yet another $10 per person.

"Horrible check-in and check-out"

2
23/05/2016

we waited almost 30 minutes to checkin and another 30 just to check out! The guy kept saying the same things over and over, so you were here for 2 nights, YES! must have clicked 100 times on the mouse, finally we just walked away!

"Good stay for 1 night, close to Disney Springs"

4
22/05/2016

I stayed there with my family for 1 night only. It was good, the room is small but comfortable. We arrived late in the night and there was only 1 person in the front desk, we had to wait some time to get the information, but once the concierge came back to the desk the check in process was really fast. The hotel has a nice view of the city specially in higher floors, and one thing we liked about it is that we were really close to disney springs area. Air conditioning is very high all night long, even if we turned it off the room was still cold until the next day. The building is a bit old but it is not such a big problem since it is very clean. The elevators are too slow. We needed more time for check out, and we got 1 extra hour at no charge. There were more people in the front desk in the morning and they were very kind and helped us with everything we needed.

"Really good place"

4
22/05/2016

This is the 3rd time we have stayed here. Been good every time. Riding the busses sure beats driving and parking. This was a family trip. Had grand kids. Worked out very well. No issues with strollers on the bus. .

"Hotel in need of updating"

2
22/05/2016

Just spent 3 nights at this hotel w/my daughter for a Disney World vacation & was disappointed with the facility. Staff is excellent-friendly & helpful but cannot make up for the condition of the rooms. Shabby & rundown, A/C & shower didn't work in first room, transferred to 2nd room & needed maintenance to fix shower. Poor lighting & sliding doors to balcony didn't work in both rooms. Carpets worn out & walls need fresh paint/wallpaper. Beds were comfortable & room was clean. If you don't have high expectations, this would work. Pool & restaurant satisfactory.

"Very under welmed"

2
22/05/2016

Stayed at this hotel 30 years ago and the rooms have not changed much. They even still supply you with analog TV. We were right near the elevators. We could not here any noise of people over the loud AC that covered everything. Went to take a shower and got nothing but scalding hot water, almost got burnt. I was then charged to park my car which was a shock. I was not informed of that when I was checking in.

"Very friendly"

5
21/05/2016

This hotel was very accommodating and pleasant. We only stayed for one night but it was so fun and relaxing. The guy at the market place was so friendly even late night. The view was very pretty although it took me awhile to actually step on the balconie lol! But it was amazing. A perfect end to our vacation. I would definitely stay again.

"Nice property"

4
17/05/2016

Best Western Lake Buena Vista was an nice property. The room we got was very big and comfortable. The room we reserved was supposed to have a king sized bed and be accessible for physically impaired individuals. What we got was on the third floor with two either queen/double beds. Still nice. I like the fact that they had a gift shop, a restaurant and a small little store that had drinks, snacks and other toiletry items. The only issues I had was, first at check-in. The front desk clerk was not very friendly. I joked that the container that read "Wet Your Whistle" which had fruit infused water for guests was empty. His reply was "take your whistle to bed". Then, when I went to take a shower the drain emptied very slowly. I would have called housekeeping/maintenance but it was very late. In the morning I showered again and the same thing happened. Before my girlfriend got in the shower I took apart the drain plug. Though disgusted, I pulled out a HUGE wad of hair and a piece of plastic from a soap wrapper. Once cleared the drain worked fine. I'm sure if the housekeeping staff was really cleaning the tub they would have noticed that it emptied slowly and could have easily remedied the situation. Finally when checking out around 830am I used the men's restroom in the lobby. There were multiple pieces of paper towel on the floor. All told, it is a nice property with convenient on property amenities, great location near plenty of restaurants and shopping and close to the attractions for a good price.

"Should Not Be a Best Western"

2
17/05/2016

I have stayed at many Best Westerns so this was a good choice as we had never been to Orlando but you know what to expect with a Best Western. I was surprised that there was no continental breakfast which is very common for a BW as we were booking our trip I was learning nothing was free in Orlando. The rooms are old, plugs don't work, not all rooms have a safe. On the upper floors if you have a shower later in the day (past 8am) there is no cold water so your option in hot or burning hot. Those nice patios are great as long as you can lift 200lbs as the doors stick and are not easy to open, which also mean you get to listen to the person above you open their door (which sounds like a huge suitcase running across the floor). The heated pool....well I now know where all the cold water goes! The valet and food service people were wonderful (this is the only good thing I have to say about the hotel). Front desk people were rude and showed ever dislike for customers on their face. If we ever go back I will be trying a different hotel.

"Quick Girls Trip to Disney"

4
16/05/2016

This is a great hotel for the value price! It's clean, quiet, and the location can't be beat! We could see Disney Springs from our hotel room as it is right around the corner! Approx. 20-30 from airport...we took the longer route to avoid tolls. The hotel is about 5 minutes away from Disneys Ticket and Transportation center, and maybe 20 minutes from Universal Studios. Lots of restaurant options nearby, and several drug stores/pharmacies, and Target/Walmart. Staff was friendly and accommodating! There is a small bar on the ground floor to enjoy. We were quite pleased with this clean hotel, and the price. Highly recommend!!!

"Disney Weekend"

5
16/05/2016

Clean, quiet and near everything. Quick drive to all the parks,Disney Springs and other resorts. Great breakfast, worth the $14.99 per person. Not thrilled that they recently began to charge for parking. Our second stay there, will go again.

"The good and the bad"

3
13/05/2016

I have stayed here on several trips. This time, I was placed on the 2nd floor. The room felt damp all of the time. The air conditioner wasn't working properly. It was checked and adjusted which improved the coolness. There is clearly a moisture problem on this floor. Paint was peeling on the ceiling in front of the air vent. This is an inexpensive location for Disney Springs area. The buses are great for the parks. I would stay again, just on a higher floor. My daughter had a room on the fourth floor. It was better than mine. Not damp at all.

"Perfect for a quick stay at Disney"

4
11/05/2016

I read all the reviews before I booked here, the good and the bad. I have to say, upon entering the lobby, i was pleasantly surprised how updated it was (based on the reviews). i was greeted by Denisha, the evening supervisor who was kind and wonderful and helped make my two nights at the hotel extra special for my daughter who was visiting Disney for the first time. My room was clean, the bed was comfortable, the AC was blasting (almost too much - but is that a bad thing in Florida???). We didnt eat at the hotel or use the facilities, we used it as a convenient place to stay in proximity to Disney and it was perfect for that. It was a great price....less expensive per night than the darn Disney ticket. Lots of complainers on here, not sure why, Maybe they expected the Ritz? Again for the price, the staff were all friendly and helpful, the room, the beds and bathroom were all clean, we had a view of fireworks from our room and it was quiet, so when we were sleeping, we stayed asleep. I would stay here again. Last call out again fro Denisha the evening supervisor, thanks again for taking care of our room and making it a wonderful stay.

"My Stay"

4
09/05/2016

Everything was great until we checked out. I had paid for the room in advance and was told it was for the entire amount for the stay. When we checked out I was informed that I owed another $68 for all kinds of fees. Then when I got home I found they charged my credit card for an additional $75

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear beckhamct, Thank you for your review in TripAdvisor. We really appreciate that you took the time to share your experience. We are happy that everything was great during your stay; however, we would like to appologize for the miscommunication regarding the Resort Fees. Regarding the $75 charge in your account, this is an authorization that goes back to your account after check out, and depending on the back it take 10 to 15 business day. Please feel free to call me if you have any question at 407.828.1959 We hope that you stay with us next time that you visit Orlando. Have a great week, Pablo Criado Front Office Manager

"Average to below average. "

3
08/05/2016

Nothing special here. Older hotel, A/C was cold but loud!! You'd expect a lot more from a hotel in the Disney Springs area. Best thing about the place was the bartender, Vicky. Only reason to stay here is if you get a rate significantly cheaper than anything around.

"Wouldn't stay here again :("

2
07/05/2016

I book the hotel on Expedia for a good price. It was near the airport and check in went smoothly. That's about the only good thing I can say besides parking was free. There were no parking spaces on a weekday. I can't imagine a weekend. The room was semi clean but there were stains on the chair and sheets. We called guest services to extend our stay one, they told us to call back in 10 minutes but never answered when we did. I had to go down to the front desk to ask. I thought they were just too busy to answer but upon arriving at the front desk, they were chit-chatting and standing around. Very disappointing. Then they called us at 1 am to let us know the lights were on in my car but after walking to the car, they were not on. The security officer only spoke Spanish so he was not able to let us know what the problem was. All in all it was not a great stay and we decided to check out early and go to another hotel.

"A Well Planned Trip to Disney"

4
07/05/2016

The Best Western was a nice alternative to being in a Disney resort hotel. This is because it has a bus service and is within a half mile to Disney Springs (formerly Downtown Disney). The convenience of the hotel has a grocery store near by (right next to a pizza place), pizza (I recommend Flippers or UNO), multiple different eating establishments, and a Dunkin Donuts. The rooms have a fridge, vanity area, sink with full size tub, amble parking (There is a $6 charge daily to park), pool, bar, Tex Mex restaurant (Daily breakfast buffet for $ 13.99), Disney Store, General Store, and a quick snack bar area. The staff was very positive and helpful all the time from check in to checkout. The only problem is that it appears to be under staffed. With season about to begin, I hope that they hire more people to help a stretched out staff. Overall, we were happy with our rate at $89.00 without tax (The rate was $ 69.00, $ 14.00 resort fee, $6.00 parking=$ 89.00). For a $10 upgrade you can even have a Disney view and watch the fireworks at night from your hotel room.

"Too bad they lowered their standards"

1
06/05/2016

We had stayed in this hotel many times before and we had always good experience until today. We are currently at the hotel for our sheets to be changed because clearly they didn't change the sheets as we found cloth tags under the sheets from maybe the guests that were here before us. On top of that I had to call twice it took them 40 minutes to come to my room WITHOUT clean sheets they sent us a safe that we didn't request I have no idea why, I told the guy we don't need a safe we need CLEAN sheets so my daughters can go to sleep, so he apologized for the confusion and then sent the cleaning person to change the sheets and she is currently here while I type this review. It was extremely odd the reaction of the staff when I told them we just needed CLEAN sheets it was like they knew like it kind of happens a lot. This was a good hotel NOT anymore don't know if management change but is sad how they lowered their standards but is even sadder that they are not just losing a customer that stayed here many times before but a bunch of customers cause all family and friends that came to Orlando to visit the parks I always sent them here, but not anymore.

"MLH"

3
04/05/2016

Some pluses, some minuses. Location is great, an easy walk to Disney springs. The grounds are pretty, but small. Pool clean but again small. The restaurant on site was just average. The staff was very friendly and efficient. The hotel is clean but old. The draw back is many things didn't function properly, the slider in our initial room would barely open. I requested another room so that we could use the patio and we were quickly moved, The staff even brought up our keys promptly. The ice machine was broken, some of the outlets in our room didn't function properly. The lobby was nice and very clean. The patio was a nice plus especially since we had a Disney view room and we were able to see the fireworks at night. The refrigerator in the room was also a plus. The biggest complaint we had about the hotel was the resort fee and we also had to pay to park. There was transportation to and from the parks but it was not nearly as efficient as the Disney buses. When I booked this hotel It seemed like this hotel was a good deal but once parking and resort fees were added it was the same price as some of the Disney hotels, without all the pizzaz that a Disney resort provides. This was a clean, friendly, efficient hotel with a few extras but a boring hotel.

"This is not a resort"

2
01/05/2016

First, this is not a resort. It is a hotel. There are no resort type of amenities. The hotel is indeed dated and needs a renovation as mentioned by other travelers. It just looks worn. Beds were uncomfortable and there was enough head and pubic hair to make a wig. I woke up with chest hair the next morning and I do not remember ever having it before I stayed here. With that said, the location is outstanding, rate was great, and the view of Orlando was great too. If you can handle a few aches the next morning, dirty carpet, non resort amenities, hair, stay here. If you are picky, do not.

"Ok, dated, in need of a renovation "

3
27/04/2016

We stayed here for two nights in our recent trip to Disney. They offered a shuttle to disney since it is on property. But shuttle wait times were very long for the return trip. Prices are very reasonable. Restaurant in the hotel was great for the breakfast buffet. Really convenient location, near restaurants and stores. Interior was dated. Halls were dirty and scuffed. Rooms were clean, but very dated. Some scratched and marked up furniture. Worn out carpets. Clean though. Kids did not mind. A place to crash for sure, and while at Disney that is really all the hotel is for.

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Mike D, Thank you for your review in TripAdvisor. We really appreciate that you took the time to share your experience. We are happy that you feel the prices are reasonable and the restaurant was great; however, we are sorry that you feel the hotel is dated, as our Engineering Department works very hard on a daily basis to maintain the standards. We hope that you stay with us next time that you visit Orlando. Have a great week, Pablo Criado Front Office Manager

"Excellent nights sleep, tired hotel"

3
26/04/2016

We stayed here for two nights in April 2016. The rooms had two queen beds, balcony, fridge, coffe/tea making facilities. The rooms were large. The bed and pillows were extremely comfortable and we had a really good nights sleep. The decor is a little tired and the hotel is probably in need of an up grade. The check in staff were polite and efficient. The hotel has a small pool and restaurant. A Disney shop on site. The beauty of the hotel is location as your able to use the Disney bus which comes and goes every 30 mins.

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear GuernseyMatt, Thank you for your review in TripAdvisor. We really appreciate that you took the time to share your experience. We are happy that you had great nights sleep and that the Front Desk Staff was polite and efficient; however, we are sorry that you feel the hotel is tired, as our Engineering Department works very hard on a daily basis to maintain the standards. We hope that you stay with us next time that you visit Orlando. Have a great week, Pablo Criado Front Office Manager

"Great value!"

5
26/04/2016

Hotel was a great surprise to us. Rooms were clean and the hotel well maintained. Pool area was small, but quiet and clean. Professional and kind people everywhere. Loved the big private balcony at the room. The view from 16th floor was awesome both at day and night. Only downside is that we are at home now, but we are already planning to book again!

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Norway86, Thank you for your review in TripAdvisor. We really appreciate that you took the time to share your experience. We are glad that you found the hotel well maintained, our Engineering Department works very hard to keep the propety up to standards. Thank you very much for recognizing the professionalism of the staff, this is one of our goals every day. We hope that you stay with us next time that you visit Orlando. Have a great week, Pablo Criado Front Office Manager

"Outrageously great rate for a good place"

5
25/04/2016

I booked this hotel to spend my weekend birthday with my son and his girlfriend. I wanted to see a band playing in Universal's Studios and wanted them to join me. I had been looking for some hotels with one bedroom and living area and some of the villas and while researching came across BW LBV. The rate was so outrageously good, I booked two rooms and still saved money compared to all I had been looking at. Even to the comparable rooms in the area, it was an awesome deal. We had stayed there when he was little and he is s grown man, so I assumed it was a good deal probably because of being run-down. When I arrived to check in, I asked if the rooms could be on the same floor and they quickly obliged to my request. Libby looked liked it had been renovated not that long ago. I have to admit, by this time I was still a bit concerned, as lobbies sometimes don't go hand in hand with what's up ahead when you get out of the elevator and then into your room. And most probably you have experienced this as many times as I have. To my surprise, the rooms had been renovated as well at some point, but overall, it was just perfect. What an unexpected surprise! Staff was awesome. The valet attendant during that weekend was very welcoming and extremely nice. I want to say his name was Nelson, and I hope I'm right. Really good guy. We checked out went to one of the parks and when we were about to part ways, my son's girlfriend realized she had left a dress behind. We went back and went directly to the front desk. All of a sudden I see the maid as she was walking out the elevator to leave and she immediately recognized us and told us that she had retrieved the dress from the closet and went back and got it for her. She had already clocked out for her shift; she could've had one of the front desk attendants get someone else to get it, but no, she went back for it. By the way, i had run into her before checking out, so I remembered her quite well, she was a really joyful pleasant lady, and she proved that and do much more right then and there. So, as you can imagine by now, I highly recommend it!

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Ingrid A, Thank you for your review in TripAdvisor. We really appreciate that you took the time to share your experience. There is a lot of recognition during your review and we are very happy about it. I guarantee you that your review will be read in our next staff meeting. We all agree with you that Nelson is a great guy, and he will be recognized for that. On behalf of the entire Best Western Staff, HAPPY BIRTHDAY! We hope that you stay with us next time that you visit Orlando. Have a great week, Pablo Criado

"Our favorite hotel!!!"

5
23/04/2016

We have stayed here 3 times, we won't stay anywhere else when we come to Orlando. The front desk are always pleasant and helpful. Check in is always quick. Rooms are always clean, housekeeping are always smiling and friendly. As a matter of fact, any employee you bump into is always smiling and pleasant. This hotel is in the perfect location you can either walk to Downtown Disney or you can take shuttle. If you don't feel like going out you can go to bar downstairs and have drinks and dinner, we love Vickie the bartender, she's awesome!! Breakfast is always delicious, my favorite are the Mickey Mouse waffles, Kathy and Meredith who work the breakfast shift are so friendly, we enjoy seeing their happy faces in the morning. It's nice staying in a hotel where the employees are happy to be working there, that says a lot. We can't wait to go back!!

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Gina Marie O, Thank you for your review in TripAdvisor. We really appreciate that you took the time to share your experience. We all enjoy reading about the recognition that you gave the front desk and the housekeeping staff, our goal is to provide the best service possible and we are happy that we were able to achive this during your stay. We will make sure that Vickie, Kathy and Meredith get this comment and recognized. We hope that you stay with us next time that you visit Orlando. Have a great week, Pablo Criado

"Pleasant Surprise"

5
22/04/2016

Enjoyed it very much. Clean, comfortable and reasonably priced. Parking was easy and close. Very nice bartender, had a shuttle to Disney and friendly staff. I would definitely stay there again and reccomend it.

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear susanbW5500DS, Thank you for your review in TripAdvisor. We really appreciate that you took the time to share your experience. We all enjoy reading your comment, and we all would like to thank you for recognizing the friendliness of the staffa dn the cleanliness of the hotel. We hope that you stay with us next time that you visit Orlando. Have a great week, Pablo Criado

"Switched form the Wyndham after the much friendlier desk reception. It continued throughout the 4 days!"

5
22/04/2016

Great staff and services. from the included breakfast through management. The gals at the reception desk provided excellent help as needed. Bus service was prompt and made getting to the parks simple and a money saving method instead of driving and parking fees. We were able to walk to Disney Springs. Will be back on the next trip.

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Riza K, Thank you for your review in TripAdvisor. We really appreciate that you took the time to share your experience. We all enjoy reading about the recognition that you gave all of us during your review; provide the right service is part of our goals and we are happy that we were able to achive this during your stay. We hope that you stay with us next time that you visit Orlando. Have a great week, Pablo Criado

"Great location - Friendly Staff"

4
21/04/2016

We stayed here April 9-16 and were glad we did. The staff who checked us in and out were very friendly and helpful. The housekeeping staff was very friendly and accommodating. The location is great, 10 min walk to Disney Springs - a must see for quality cocktails for the parents and live entertainment for the kids. The room was clean but dated - we were fortunate enough to have a room facing the park so we were able to see the fireworks at night from our balcony.

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Dustin J, Thank you for your review in TripAdvisor. We really appreciate that you took the time to share your experience. We are very happy that our Front Office Staff was friendly and helpful during the check in and out process; also, we are very happy that the Housekeeping staff was accomodating and friendly as well. I guarantee you that we will share this review with them. We hope that you stay with us next time that you visit Orlando. Have a great week, Pablo Criado

"One of the nicest stays ever"

5
21/04/2016

We decided to go to Orlando for our anniversary. Have stayed at several places, we like the Best Western overall. It's local is great, close to International Drive for a lot of the attractions, right down the road form Disney Springs. The hotel is very nice, every room we have had has a great view. We asked for a room facing Disney, we were not disappointed. Called the desk for some extra towels, they were there within minutes. Sat on the balcony and watched Fireworks form Disney. Nice quiet room, Breakfast next morning was great. Our waitress was so nice, made us feel like we had been there always. Only downside, you have to pay to park, Valet I understand but as a guest, we are charged to park our own cars.

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Tammy A, Thank you for your review in TripAdvisor; and before anything, The Best Western team would like to wish you HAPPY ANNIVERSAY! We appreciate that you shared our experience and we are happy as well that we were there to assist on any request. How was the fireworks??? We hope that you stay with us next time that you visit Orlando. Have a great week, Pablo Criado

"Brilliant "

5
20/04/2016

My partner and I stayed here after our first hotel booking turning out to be horrendous, we made the booking at 11pm and checked in at 11:30, they were so helpful and kind, the room was amazing and clean and the balcony had a fantastic view. Would recommend staying here within 5 mins of lots of restaurants and within 15 mins of all Disney parks

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Zowldown, Thank you for your review in TripAdvisor. We really appreciate that you took the time to share your experience. We are happy to see that you booked with us and were able to check in right away. Everyone is very happy that you took the time to recommend our associates and the cleanliness of the room. We hope that you stay with us next time that you visit Orlando. Have a great week, Pablo Criado

"Good hotel - ideal for Disney world vacation"

4
20/04/2016

Good choice for a Disney World vacation. Convenient location - with free shuttle to Disney Parks every half hour (the ride back from Magic Kingdom may take 45 mins). Short walk to many restaurants and shops (Crossroads). They do have a restaurant on site, which isn't open for lunch though - room service is available. Tip - Don't get taxi from the hotel stand. The one I got was not metered and over-charged me. Mears taxi is convenient and will pick you up at short notice.

"Great value, very good location"

4
20/04/2016

Stayed here for a night while visiting the area. It is located a short walk from Disney Springs and has shuttles running regularly to the Springs and the parks. After many trips to the area (several times a year) t is one of the best value hotels I have found in the area. Found a great rate on Expedia (about $65 + resort fee+parking). Request a high room facing Lake Buena Vista on the southeast side and you will have a great view plus a view of the Disney fireworks. Hotel is very clean, room was very good with a balcony, and the staff is very friendly. Looks perfect for an inexpensive family stay very near the parks. Many restaurants on Vineland less than 5 minutes away.

"Nice view from rooms"

4
19/04/2016

I was travelling solo... the staff was excellent and so was the hotel... good food and excellent surroundings .. One can take a walk around very beautiful and green.. an so is the lake around... At night you can see the fire crackers from the Disney World... makes it an awesome sight sight to behold... the sky gets light up!

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear MadcapOdyssey, Thank you for your review in TripAdvisor. We really appreciate that you took the time to share your experience. We are happy that you found our Staff and food to be excellent. It is very important to us when our guest mention about the staff exceding expectations as this is part of our goals. We all agree with you that the fireworks in Disney are awesome!!! We hope that you stay with us next time that you visit Orlando. We all hope you have a wonderful weekend, Pablo Criado Front Office Manager

"Nice hotel with convenient location and few frills"

4
15/04/2016

We came for a few nights while we were visiting Disney World. Got a special rate so great value for the room--very quiet up on the higher floors. Shuttle service to Disney parks is nice to have. Show up early for the shuttles because they can leave right on time or even a minute early (we missed one that left before the designated time, which was frustrating). Staff was very nice and accommodating. For some reason, our room keys kept deactivating, but they helped us fix it. The bar/restaurant is pretty good and open late, which is nice. Overall, a good place to stay and get around Disney World without breaking the bank.

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear jacobdcombs, Thank you for your review in TripAdvisor. We really appreciate that you took the time to share your experience. We are happy that you found our Staff to be nice and accommodating. It is very important to us when our guest mention about the staff exceding expectations as this is part of our goals. We hope that you stay with us next time that you visit Orlando. We all hope you have a wonderful weekend, Pablo Criado Front Office Manager

"Great place!"

4
13/04/2016

This time was our third stay at this hotel. I love it. It has a wonderful pool, great rooms and a very nice staff. My only issue is the food service. The quick food place is understaffed, the restaurant is not open early enough, and there are very few healthy options. We tried to buy coffee one morning and waited for 15 minutes just for a person to show up. We gave up and went to the park and got coffee there. Much better coffee at the park anyway. We have never had any issue with transportation to the parks and we have always liked the staff. The bus stops at this hotel FIRST coming and going to the parks. This is important in the mornings. They are usually packed on the weekends. Being first off at night means you are closer to your bed or the pool. Just utilize the fridge that comes gratis in your room for food and you are good!!

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear LucyE7, Thank you for your review in TripAdvisor. We really appreciate that you took the time to share your experience. We are glad that you keep comming back to our property and that you always encounter our staff to be nice, for us its very important that the level of service goes beyond expectations; however, we are sorry that the restaurant seemed to be understaff and I guarantee you that we will pass this comment to the respective Department Head. Again, we would like to thank you for letting us know as guest like you makes us better in the future. We hope that you stay with us next time that you visit Orlando. Have a great weekend, Pablo Criado

"Great hotel, friendly staff, close to parks"

5
12/04/2016

I booked three nights through "Tickets at Work", a corporate discount website through my job. I was worried that the room wouldn't be reserved once I got there, even though it was paid for, but thankfully it was. When I arrived, Danielle at the Front Desk was very sweet and made the check in process quick and easy. I work at a hotel, so I know how important first impressions are. Danielle definitely set the tone for a great weekend with her happy, upbeat personality and was quick to answer any questions I had. The lobby, property and room were very clean. The pool was heated and looked very inviting, but I did not actually use it during my stay. It was very quiet even though there were quite a few other guests in the hotel. Did not use housekeeping while there but always saw someone in the hallway. Laundry machines available on our floor, so I'm guessing on all other floors, as well. Great location! Very close to local restaurants and the highway. I was also a big fan of the free shuttle to the Disney parks. I didn't use it on the first day, but after paying $20 to park at Epcot I decided the free shuttle would be my best friend for the second day. I'd definitely book with this hotel again in the future!

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear alate002, Thank you for your review in TripAdvisor. We really appreciate that you took the time to share your experience. I have to say that we love when our Associates are mentioned and recognized from our guest, and we all agree that Danielle is a great asset to the company. I guarantee you that we will share this with all the staff and especially with her. We are also very happy that you found the hotel clean and the pool inviting; Thank you, Thank you and Thank you. We hope that you stay with us next time that you visit Orlando. Have a great week, Pablo Criado

"5 days at Disney, 4 people, 3 towels"

3
10/04/2016

I just returned from a 5 night stay at this hotel. In all, the hotel was safe, clean, very convenient, and cheap. There are some issues that may affect your stay, depending on what you are expecting in a "resort" near Disney. 1- For some reason, housekeeping kept giving us 3 towels for 4 people. When requested from the front desk, the towel was brought, or we got one from the housekeeping cart fro the housekeeper. Staff were nice, but why 3? It must be a hotel policy. This was in a complaint I read before going, and it was legit. 2- If you like to watch TV, forget it. Terrible reception, analog, and prob 4 of the 20 stations are not static laden, some to the point of completely unwatchable. Like I was in the 70's again. I talked to the supervisor, and she told me that engineering would check on it, but I never heard back, and the TV was still very snowy. This has been a complaint from other reviews that I found to be true. 3- You get charged $13.50 a day for a "resort fee", well, the only thing resortish is a pool. You do have free wifi (resort fee I guess covers it), but a "resort" I think not! also beware, they tried to charge me parking, and we didn't have a car there, so make sure you don't get charged. 4- It is faster to walk the "less than a mile" to Disney Springs than it is to take the shuttle provided. If the weather is nice, you can walk it in about 20 minutes, straight shot, otherwise you will wait on a shuttle that may take 45 minutes or more, then ride another 15 minutes, and it will eat up your time. Walk it. 5- Shuttle busses will be late. So, don't expect to stick to a strict time schedule, especially coming back from the parks, and good luck, keep your eyes open for the shuttles and their parking spaces. A lot of time was spent waiting to come back from the parks. 6- Save some $$ and eat down the street at McDonalds, Uno, Firehouse Subs, Chevys, and some other restaurants, just a 10 minute walk down the street. 7- Very poor electric outlets. I'm surprised they don't get fined by somebody. The outlets have been so used that plugs fall out, they won't hold in the sockets well, and it can be tricky finding one available, there are not a lot available in the room. Overall, the hotel is in need of updating, but it provided what my family needed, a safe, calm, and moderately comfortable place to relax after a long day at the park. I wouldn't expect to do a lot at the hotel, mainly to sleep and shower.

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Emarc1, Thank you for your review in TripAdvisor. We really appreciate that you took the time to share your experience. We are truly sorry that we did fail to add towels in your room, and we will comunicate this to the Housekeeping Department. I would like to inform you that we are working on having a better TV system for our guest, and its comming really soon. We would also like to appologized that the parking was in your bill even though you didn't have a car, something that we will address to the Reception Staff; and the outlets in the rooms, our Engineering Department is checking on all the rooms outlets. Again, we would like to thank you for letting us know as guest like you makes us better in the future. We hope that you stay with us next time that you visit Orlando. Have a great week, Pablo Criado

"Beautiful and great location"

4
10/04/2016

Good price, great location, comfortable rooms, and friendly, helpful staff. Really everything you could ask for at a place known for magic. However, I always stay at Best Westerns, and I expect certain things that this hotel did not have... like complimentary coffee in the lobby, complimentary parking, complimentary breakfast and newpapers....small things, but they go with the brand. The room we had was very large, but it was so large that there weren't enough lights to make up for the loss of the sun at night! Just one more big table lamp by the TV would have been enough! Note: There is a 7.00 charge to self park. I knew about it in advance, but I saw some people that were shocked. For the price we paid, it was great. I was just disappointed that they didn't follow the norm when it came to amenities. One other thing, they do share a very convenient shuttle (that IS complimentary!), with the Wyndham and Buena Vista Palace. It was nice to only have to share it with 2 other hotels, it saved on time.

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Elizabeth K, Thank you for your review in TripAdvisor. We really appreciate that you took the time to share your experience. We are happy that you describe our hotel as "good price, great location, comfortable rooms, and friendly, helpful staff. It is our goal that our staff provides the best service posible and we are happy that we achieved this during your stay. We are sorry that you feel we should have some complimentarfy ammenities, and I can assure you that we will communicate this to the respective Department Head and take action on it. We hope that you stay with us next time that you visit Orlando. Have a great week, Pablo Criado Front Office Manager

"Return visit to a favourite hotel"

4
09/04/2016

We recently spent 9 nights at the Best Western Lake Buena Vista which is the fourth time we have spent some holiday time there.We like to use this property as it is so convenient for visiting Disney with the complimentary buses which go to the parks throughout the day although the walk to Disney Springs is a 10 minute stroll. The rooms are comfortable & clean with a fridge, tv, & balcony although the mattress was firm & pillows lumpy on this visit resulting in a poor nights sleep each night.The worst feature of this hotel is the noise from the road, the gardeners & cleaners who seem to start their duties at 7 am;the staff on the whole are very friendly & helpful The pool is small but adequate with a kiddie pool,sun beds & tables with shade.There is a Pizza Hut on site which is very good but slightly more expensive than the Pizza Hut restaurants;The hotel is within walking distance of plenty of restaurants & supermarkets & offers a return shuttle to Universal for $16.We would certainly stay at the Best Western Lake Buena Vista again as it is such a good base

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Pauline B, Thank you for your review in TripAdvisor. We really appreciate that you took the time to share your experience. We are happy that you found our hotel clean, great location, comfortable and most important for all of us great service; however, we would like to appologized that there was noise from the morning staff, and I can assure you that we will communicate this to the respective Department Head and take action on it. We hope that you stay with us next time that you visit Orlando. Have a great week, Pablo Criado Front Office Manager

"Great Location and Very Clean"

4
07/04/2016

Very pleased with the cleanliness of hotel. Great location, great service, great rate, great pool. Only complaint was the quality of the breakfast. Disney Springs is so easy to get to from this location.

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Donna C, Thank you for your review in TripAdvisor. We really appreciate that you took the time to share your experience. We are happy that you found our hotel clean, great location, great pool, great rate and most important for all of us great service; however, we would like to appologized that you feel the quality of the breakfast was not up to your satisfaction, and I can assure you that we will communicate this to the respective Department Head. Wehope that you stay with us next time that you visit Orlando. We all hope you have a wonderful weekend, Pablo Criado Front Office Manager

"Disney High School Band Trip"

4
07/04/2016

The bed was VERY comfortable. The hotel was clean and the staff very friendly and efficient. The restaurant food is decent but the server we had could have used some training on how to handle more than one table. We waited over 25 minutes after sitting before we even saw an employee and that was after i went to quest services and asked if someone was working in the restaurant. If you can't stay in one of the resort hotels in Disney this is a great option

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Katrina W, Thank you for your review in TripAdvisor. We really appreciate that you took the time to share your experience. We are happy that you found our hotel comfortable, clean and very friendly staff; however, we would like to appologized that it took over 25 minutes to be sitted in the restauran, and I can assure you that we will communicate this to the respective Department Head. Wehope that you stay with us next time that you visit Orlando. We all hope you have a wonderful weekend, Pablo Criado Front Office Manager

"Well-situated, clean option on Disney property"

4
06/04/2016

Friendly staff, spacious room with balcony, and convenient to both Crossroads' shopping and food AND Disney Springs. Appreciated the sofa bed. Clean! Very safe surroundings with plenty of sidewalks. Easy walk to Disney Springs.

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear CincyMom, Thank you for your review in TripAdvisor. We really appreciate that you took the time to share your experience. We are happy that you found our hotel to be clean adn convenient distance to different areas. We will be waiting for you next time you come to Orlando. We all hope you have a wonderful weekend, Pablo Criado Front Office Manager

"Always our first choice"

4
05/04/2016

This hotel is a great place to stay! Their location is perfect, they offer free shuttles to the park, and they don't gouge you on the price of the rooms. The rooms and beds are comfortable, the front staff, concierge and the restaurant/bar staff are all very nice. The food is very good and the drinks are tasty! The reason for 4 stars instead of 5 is because of housekeeping on the floor above us. Every morning, we were woken up by the cleaning of the room above us (and I wear ear plugs to bed because my husband is a horrible snorer)

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Joan P, Thank you for your review in TripAdvisor. We really appreciate that you took the time to share your experience. Also, Thank you for mentioning that possitive areas such as location, shuttles, beds, front staff and restaurant. Regarding the housekeeping situation, I guarantee you that I will pass the information to the respective Department Head. We will be waiting for you next time you come to Orlando. We all hope you have a wonderful weekend, Pablo Criado Front Office Manager

"Great!"

4
05/04/2016

Great hotel, close to parks. My only complaint is the high price of breakfast. The shuttles were very convenient, and the rooms were very clean. The pool was nice as well. Staff were all very helpful. Never had any trouble finding parking either.

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Lee Ann H, Thank you for your review in TripAdvisor. We really appreciate that you took the time to share your experience. We are happy that you found our property great, convinient and the most important thing the staff being helpful; however, we would like to appologized that you feel that our breakfast has high prizes.. We will be waiting for you next time you come to Orlando. We all hope you have a wonderful weekend, Pablo Criado Front Office Manager

"Perfect holiday hotel"

5
05/04/2016

I stayed at the hotel for 2 weeks with my partner and his family and what a wonderful stay we had. The location is perfect if you are looking for somewhere close to the parks, restaurants and shops- it has everything close by- also with a shuttle bus running to all the Disney parks which is obviously fantastic if you don't fancy driving and paying parking charges at the parks. The staff we came across were all so lovely, especially in the restaurant for breakfast. One lady in particular who had worked there for many many years was a pleasure to talk to and made our stay that little bit more special every morning at breakfast. I would recommend heading down for the unlimited breakfast buffet at least once as its great value for your money! The pool was always clean and perfect size for us, however I imagine in the summer months it does feel quite small when it's full up. Highly recommend, Thank you!

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear eworld40, Thank you for your review in TripAdvisor. We really appreciate that you took the time to share your experience. We are happy that described our hotel as "Perfect holiday hotel" and we are glad that we meet your expectations. We will be waiting for you next time you come to Orlando. We all hope you have a wonderful weekend, Pablo Criado Front Office Manager

"Great Hotel!"

5
04/04/2016

We stayed here for just one night before checking into our Disney owned hotel. Should have stayed at the Best Western for the entire trip! Bigger, nicer room than our "value Disney resort". Our Disney room didn't have an electric safe or a fridge...BW had BOTH. I guess live and learn. I stay at Best Western's frequently and have never been disappointed!

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear Denise W, Thank you for your review in TripAdvisor. We really appreciate that you took the time to share your experience. We are happy that you have never been disappointed when staying at Best Western, and we are glad that we meet your expectations. We will be waiting for you next time you come to Orlando. We all hope you have a wonderful week, Pablo Criado Front Office Manager

"Reasonable hotel for Disney World"

4
04/04/2016

This is a reasonable choice for those who don't want to spend a fortune on a resort hotel when visiting the Disney parks. The location is good, there are shuttles, and there's a small pool if you have time to use it.

FELIPE B, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
Dear T8389SPerina, Thank you for your review in TripAdvisor. We really appreciate that you took the time to share your experience. We are happy that you encounter our hotel with a good value and that you feel the location is the right when comming to Disney. We all hope you have a wonderful week, Pablo Criado Front Office Manager

"Perfect hotel to visit Disney World"

4
31/03/2016

When I arrived at the Best Western, I have to admit that I was pleasantly surprised. While it is an older hotel, it was clean, service was excellent and location was perfect! We had one of the suites for the week. They are located on the top floor and have amazing views! They are nice and roomy, so we had a living room to sit in, a nice table to eat at and enjoy the view. There was nothing for me to complain about. We used the pool once, and while it's supposed to be heated, it was not. Other guests told us they turn off the heating when it's hot, but after a few days of colder weather, the pool was freezing. We didn't try the restaurant because when we stopped to ask questions about the menu, no-one could be seen around. We did get some ice cream downstairs though and it was good. Probably the best thing about this hotel is the shuttle service to the parks. We had a rental car for the week, and just left it at the hotel. It was one less thing to worry about. Shuttle service runs every 30 minutes and starts one hour before park opening and runs 1 and a half hour past park closing. The shuttle is operated by MEARS Transportation and serves the hotels on Hotel Plaza Blvd. The Best Western is served by the B line, which runs to the Best Western, the Wyndham Lake Buena Vista and the Buena Vista Palace. The A line serves the other side of Hotel Plaza Blvd, the Hilton, Holiday Inn and B Resorts & Spa. The Best Western is the first stop, so it was easy to hop on and find a place to sit. Depending how early you go and which park you go to, it can get pretty full. If I remember correctly, on bus does Epcot and Animal Kingdom while another does Magic Kingdom and Hollywood Studios. Universal