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Best Western Hotel Lake Buena Vista - Disney Springs Resort Area, Lake Buena Vista

2000 Hotel Plaza Boulevard, 32830-8406, Lake Buena Vista, United States - See on a map
The Best Western Lake Buena Vista - Disney Springs Resort Area is ideally located in the center of Lake Buena Vista. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Walt Disney World® Resort is where treasured stories magically come to life. And as a guest of the Best Western Lake Buena Vista - Disney Springs Resort Area during 2019-2020, it’s more convenient than ever to reserve some Disney Fast Pass® attractions, shows and more, up to 60 days before you arrive! Best of all, this limited benefit is included with valid Theme Park admission, at no charge. Ask your travel provider to ensure they can give you the necessary ticket confirmation or hotel reservation number needed to utilize this benefit. Upon booking your stay at Best Western Lake Buena Vista - Disney Springs Resort Area, please allow from 24-72 hours for your information to be added to the Disney reservation system. You can also enjoy Extra Magic Hours Benefit during your stay. The Extra Magic Hours benefit is available with valid Theme Park admission. Each day, one of the Walt Disney World® Theme Parks is open longer so you can enjoy select attractions. To see when Extra Magic Hours benefit is offered for each Disney Theme Park, you can view the Extra Magic Hours calendar at disneyworld. com/parkhours, or check the Walt Disney World® Resort Times Guide available in the lobby. Complimentary shuttle transportation runs every 30 minutes to all four WDW theme parks as well as Disney Springs. From Magic Kingdom to the Animal Kingdom, there's no shortage of entertainment just a brief drive away. Don't miss EPCOT or Hollywood Studios®, or for those who are more sports-minded, the ESPN Wide World of Sports is a must. Explore all the changes happening at Disney Springs and see what treasures you can find. Enjoy Disney views from many rooms. Relax and enjoy the fireworks on your balcony at night. Rooms are equipped with HD TV, high-speed internet, refrigerators, single serve coffee makers and hair dryers for our guests convenience. Children's pool fitness center are also available for your relaxation. The Best Western Lake Buena Vista is temporarily closed beginning March 20 until further notice.

Best Western

Hotel Lake Buena Vista - Disney Springs Resort Area

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
  • Valet parking
    Valet parking
  • Game room
    Game room
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Guest reviews

In partnership with tripadvisor fr
based on 3821 guest reviews
NOTE ISSUED
Excellent
1139
Very Good
1333
Average
726
Poor
358
Terrible
265
REFER TO NOTICE
Business Business
195
Couples Couples
901
Family Family
1983
Friends getaway Friends getaway
258
Solo travel Solo travel
133
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Quick Get Away"

4
Vicki D, Jacksonville, Florida 22/03/2020

We decided to go to Walt Disney World at the last minute and luckily we could get in here. The room was comfortable and clean. Very nice people and helpful. We made the mistake of not linking our room to our Disney Experience because this was last minute and that wasn't something we thought of. You need to do that to be able to get into the parks for Extra Magic Hours.

"At arrival, found roach in bathroom"

2
gadakpea1207, Cleveland, Tennessee 21/03/2020

Found roach in bathroom, loud from construction, pool was dirty, no hot water in shower. Bellman was extremely pushy even though we didn't want help, asked for tip even though we declined help several times.

"Could Have Been Better"

2
Shane_Ross, Lake George, New York 19/03/2020

Rooms are dated. Major construction for a hotel addition which we were not informed of until after I had booked the room. Paint flaking from the HVAC vent. Septic backed up in our sink while we were out for the day. Unable to fix this quickly we were moved to another room. Loud whining noise from the elevators could be clearly heard in the room we were moved to, day and night. The staff was very helpful and friendly doing their best to mitigate our issues.

"GREAT PLACE FOR FAMILIES"

5
Carlos L, El Paso, Texas 17/03/2020

Quick check-in and check-out .Room was clean and comfortable. . Security officer on site. Lots of parking available. Staff is friendly and helpful. Free shuttle to Disney parks. Kid friendly. Will stay here again when visiting Orlando.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We are glad you enjoyed our attentive staff and property. We are very proud to offer exceptional service to all our guests. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back. - Best Western Lake Buena Vista Resort Management

"Great Value with Minor Issues"

3
HelloJennii, Alma, Kansas 16/03/2020

The construction is definitely a setback as it is noisy & not that appealing to the eye. The lobby is beautiful though & Disney themed. It made me smile when we walked in despite being discouraged at first sight. The staff is so friendly. Not once did I have an issue with the staff. My daughter & I ate at the restaurant after returning from the parks two nights & the food was great. We were able to order and take to our room & relax. My biggest disappointment was the rooms. I was expecting more from the pictures I saw online but we had a very bare & basic room. No decor & no outlets near our beds for our phones. We weren't fortunate enough for a park view & had a balcony facing the construction- so we didn't utilize the balcony at all. I appreciated the safe in our room for our valuables. Housekeeping did great with our room while we were gone & none of our things were disturbed. I will say the elevator is so noisy & kind of scary. We were on the 17th floor. Overall- for the price? Worth the stay! We saved a lot of money & got what we paid for basically. I will say- when they are done with construction this hotel has the potential to be absolutely fantastic & I hope it continues to be a great value!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. I would like to apologize for the disruption caused by the construction around our property, we are currently working on a full renovation to our property to better accommodate our guests. We truly appreciate your feedback. We hope to have the opportunity to welcome you in the future when your return to Orlando. - Best Western Lake Buena Vista Resort Management

"Warning: "Pardon our Pixie Dust""

1
User 16/03/2020

I will not stay at this Best Western again. The website said "Pardon our pixie dust" because it was under renovation and work hours were limited to certain times. This was a misrepresentation of the actual situation. The hotel is under a major addition and workers started hammering at 6:15 am on Monday morning. We chose this hotel for the Best Western brand and to earn points. It fell below our expectations and we did not earn points for our stay. Beware not to book as a part of a Disney Package - Best Western does not give rewards points for booking though third-party sites. Surprise! Breakfast costs $13 per adult, plus gratuity. This amount would be worth it for a full table service breakfast, but the food is identical to every other Best Western breakfast buffet, plus an omelet bar, which is not worth the extra money. The Wyndham Resorts "information desk" people were overbearing, aggressive, and made us uncomfortable. The grab & go food shop had okay selection, but outrageous prices ($4 for a mediocre lukewarm cup of coffee). The hotel was clean and the staff were friendly. Dinner food and lounge prices were reasonable. Pool facility is okay to good.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please be assured that we are currently working on a full renovation to our property to better accommodate our guests. We hope to have the opportunity to welcome you in the future when your return to Orlando. - Best Western Lake Buena Vista Resort Management

"Nice stay"

4
User 15/03/2020

Paid extra for the disney view, its overrated the fireworks can be seen from 3 parks however it is so far away its not great. The marketplace cafe we recieved info on was supposed to be 24 hrs wasn't .

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We're thrilled to hear the service provided by our team members exceeded your expectations. We will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Ok but Noisy"

3
User 12/03/2020

The hotel is a decent cost conscious option but the noise from HVAC, Elevators and other rooms around the central core of the hotel was disappointing. We'll try again when the Reno's are complete and see how noisy it is.

"Great stay for a weekend at the parks"

3
User 09/03/2020

The Best Western offers the least expensive prices for a weekend stay at Disney. In walking distance to Disney Springs, with shuttle service to the parks, the hotel is a simple place to rest your head and shower. We received wonderful customer service during our stay and would recommend to anyone on a budget.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando! - Best Western Lake Buena Vista Resort Management

"Nice but not exceptionnal"

3
Poppy0902, Chilly-Mazarin, France 06/03/2020

The bathroom is too old and small and we could hear the elevators going up and down all night from our room. The view is nice. The hotel staff is helpful and polite. Not too many choices of food and suppies to get at the hotel store.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We're thrilled to hear the service provided by our team members exceeded your expectations. We are sorry you were unsatisfied with the selection at our marketplace and the noise around your room and we will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Fireworks veiw room"

5
zoinks60, Sioux City, Iowa 04/03/2020

Great resort close to Disney! Staff was very knowledgeable and friendly. They answered all our questions and helped us with directions to the parks. We had a fireworks veiw room which showed a a spectacular view of Epcots fireworks. We will definitely stay here again!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear the service provided by our team members exceeded your expectations. We can't wait to welcome you back the next time your travels bring you to Orlando! - Best Western Lake Buena Vista Resort Management

"Great Place"

5
monicadeleoncruz08, San Juan, Puerto Rico 04/03/2020

What I loved most is that Disney Springs it's really close (10 mins walking). It has shuttles to take you to any Disney Parks and it's like 20-25 mins from Universal Studios using Uber and many restaurants near it! Definitely recommend it

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for the kind rating. It's great to know you enjoyed your time here. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back. - Best Western Lake Buena Vista Resort Management

"Very welcoming staff!"

4
PMG124, Toronto, Canada 04/03/2020

We loved our 14th floor view (1409) and enjoyed Epcot & Disney fireworks from our balcony! Great buffet including omelette station (sometimes there is extra cost for breakfast so ask), we paid $8 prkg, Disney Springs 15 min walk and shuttles to Disney, be mindful of time share booths on site. There was construction Inquire and ask about room location there is some noise during day. As a Diamond member we were accommodated with an upgrade and late check out. Kenneth Roberts Manager was very helpful! Lovely pool and great view!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by Kenneth. We can't wait to welcome you back the next time your travels bring you to Orlando! - Best Western Lake Buena Vista Resort Management

"Wait for the renovations"

2
Natalie T, Fort Wayne, Indiana 03/03/2020

I have no doubt this hotel will be amazing when renovations are done. The staff is incredibly friendly and the location is excellent. However, it's currently very outdated, elevators are super scary. Our room is by the elevators and they are VERY loud, all night long. Zero counter space in the bathroom. Outlets barely hold a plug, they are so old. I will say the place is clean for as old as it is. I'm glad we were only there for one night given the construction mess/noise, and the terrible elevators. I do believe the place will be incredible when the renovations are done.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your review and for choosing Best Western Lake Buena Vista Resort. We're happy to hear you enjoyed the service provided by our team members. I would like to apologize for the disruption caused by the construction around our property, we are currently working on a full renovation to our property to better accommodate our guests. We truly appreciate your feedback. We hope to have the opportunity to welcome you in the future when your return to Orlando. - Best Western Lake Buena Vista Resort Management

"Disney trip"

5
Jennifer L, San Francisco, California 28/02/2020

Disney trip with a friend. Great hotel. Very friendly staff. We could see all the Disney fireworks from our balcony whilst sipping bubbly. Even during construction, we enjoyed our trip.in fact, the sight of a crane move equipment across our view was very amusing.

"Construction! Noise! etc."

2
User 27/02/2020

Major construction happening now and they didn't tell me up front when I booked. if you need to sleep past 7;25 AM, don't stay here. Every shower went from cold to scalding to cold over and over. Air conditioning never got the room comfortable.

"Best Hotel Value at Disney"

5
Anthony S, Prior Lake, Minnesota 26/02/2020

If you are looking for some of the on site amenities without the Disney cost this is probably the hotel for you. When Disney opened in 1971 before they built their own resorts they allowed a few hotel chains to build on site. They are all located near Disney Springs ( Downtown Disney). You get free transportation and extra park hours that you won't get at an off site hotel. You do not get a Disney Resort experience or it's cost. It's a 50 year old high rise hotel with a mediocre pool area. But the hotel is well located within Disney World plus has a whole bunch of off Disney Restaurants (read affordable) a block away. The room is large and many have 2 queens and a pull out. So good for families. The hotel is clean and well kept. Staff was very friendly and helpful. If you are going to Disney to make an all out assault on the parks and just need a place to sleep the five or so hours when one of the parks isn't open, you can't do better than this hotel. I have stayed at Disney Resorts and this is my second stay at the BW. We are all about the parks and don't use the pool or restaurants at the hotels. We do use the early entry, late park hours, and free buses to and from the parks. This is the perfect hotel for that approach to Disney. I should note the hotel is building a new wing so there was a bunch of construction going on when we were there. Didn't seem to impact hotel operation at all, but I have learned that can change, so I'd call and ask before booking. Especially if you plan to use the pool because it looked as if they were going to build a new one as part of the expansion. It was a non issue when we were there.

"First trip to Orlando/Disney World"

5
mem4cats, Saint Louis, Missouri 25/02/2020

The hotel did have some expansion construction going on but none of it hampered my stay. The room was clean and comfortable, and the concierge staff quite helpful (especially Kenneth and Megan). The restaurant and the breakfast bar were quite good! And transportation to and from DisneyWorld and Disney Springs was easily arranged.

"Vacation hotel"

3
User 24/02/2020

Our stay here was ok. There is construction happening at this hotel but we knew that prior to booking. They start at 6am though. The lighting in our room was lacking, the heating and cooling was difficult as well. We did have to have the knob on our bath changes because we could not get hot water in the shower. They showed up very quickly though to put a new knob on. The transportation to the parks was super convenient and easy to use. The staff was very knowledgeable about park hours and any dinsey related questions we had. There was a pizza hut onsite which was awesome!! The pizza and pasta was really good and decently priced.

"Great stay, friendly staff"

5
User 20/02/2020

My boyfriend and I stayed here because it's close to Disney Springs and we hoped it would be convenient. We made the right choice. Their shuttle service is reliable. We could count on great service from the staff - especially Jordan, who made us feel special. They are undergoing construction but we found the noise to be minimal. The only downside for us was the ridiculous price for coffee - $4.25. That made me feel like they were taking advantage.

"quick getaway"

4
User 19/02/2020

Hotel staff very friendly and kind. Hotel under construction, so parking was lacking. Rooms a spacious, not huge, but need updating with lights and some decor. Grounds of hotel are sparse and not really kept to standards of other hotels along the block. For a family or couple to stay and be able to walk to Disney Springs and be in the area, price is very good. If looking for a long getaway/resort stay, I would wait and see what it will be like after the remodel.

"Family vacation"

4
User 18/02/2020

Great location! Close to restaurants and theme parks. Good breakfast in morning and wonderful staff. Walls are not very sound proof....got loud in the mornings. Worried about kids talking, laughing because of noise.

"True & Honest Review"

4
Everydaybucketlist, Baltimore, Ohio 17/02/2020

This is a no frills hotel, but adequate for those rarely in their room. It was not near as bad as some have made it sound. I am a picky, discerning traveler, and I was satisfied with my stay. We stayed in Room 401 and had zero issues and minimal noise. Cons 1. There is construction happening on a new tower. They start at 7a.m. and end at 6 p.m. You will hear workers if you are next to the area they are working. Very minimal noise if on the opposite end. 2. Its old and dated. However, this will be changing next year as it will be closing for full refurbishment. 3. People trying to get you to go to one of their time share seminars. Don't fall for it no matter what they offer you. I didn't. They offered us $100 which was definitely not worth my time. 4. They have not updated their info. There is no longer a Disney store on property. Pro's 1. Reasonably priced for the area 2. Its on Disney property and offers almost ALL of the same amenities as A Disney Resort. 3. Walking distance to Disney Springs 4. Mostly regular bus service to the Disney parks 5. Great restaurant with casual fare. Burgers and fries were surprisingly good. 6. Great full service breakfast everyday (not included in hotel fee). Those that have complained that there was not a hot breakfast were clearly there after the serving hours. Breakfast was always available, hot and cold. 7. Excellent helpful staff. 8. Rooms were dated, but clean. 9. Sign up for BW rewards and skip housekeeping for 500 points per day not used. 10. Reasonable resort fee. If you are a picky, high maintenance individual, skip this place. If you are looking for a clean place to lay your head with more than reasonable amenities, then this is your place.

"Disney trip"

3
User 16/02/2020

Stay here 7 days for a Disney trip. The reason we chose this hotel is because it has frequent transportation to Disney theme parks, and can access magic hours. Our family has 5 members. The rollout bed (extra $10) is useful. We use this mainly as a place for sleep only. We are not looking for a hotel with a lot of facilities to enjoy. Pros: - It has bus to Disney theme parks every 30mins, starting an hour before the park open and 45 mins after it close, including majic hour. Also, most of the time, the buses are the very comfort coach, but there is a few times they use street bus. - The bus goes to 3 different hotels, and it start from this hotel. Therefore, it is more likely you will get a seat. Also, is the first hotel being dropped off on return. - It has a market place that we can order take out food. It has many items to pick, not just burger or hot dog type of food. It becomes very useful especially if you want to catch the early magic hours. - Before I booked this hotel, I read a lot of reviews and many of them complainted about the noise due to the construction under going. I did not run into this issue because our room is not facing that side. In fact, we can see the firework from our hotel room at night, which is nice. Cons: - one morning there was no bus scheduled to animal kingdom during majic hour. After 3 buses passed by, one driver finally willing to ask to someone to arrange a bus. This caused a delay for many people to take benefit of the extra 1 hour. Note: the transportation is not actaully run by the hotel, but still, I think the hotel has a responsibility to work with the bus company to ensure proper schedule. - there is a digital alarm in the room (beside the TV). I didn't pay attension to it when we arrived. On the first morning, it rang at 6am. I thought the previous group set it up. So, the 2nd night, I turn it off. However, it still rang at the same time the next morning. I went to the front deck and ask them to fix it. But I don't think someone ever come to fix it because it happened again on the 3rd morning. So, I end up setting the alarm to ring at the time when we all leave the room already. - there is only 1 bathroom in the hotel lobby. and is single use only. Not very convenient.

"Please... DO NOT USE GUEST RESERVATIONS TO BOOK"

1
User 12/02/2020

We were to pay 133 per night and were charged 218 per night. I called Guest Reservations, 3rd party booking, to ask why this happened and they hung up on me. When we arrived at the Best Western we were so disappointed with the room.

"Find another hotel"

2
User 10/02/2020

Had problems with door lock that eventually got fixed. Problem with TV never fixed. Under construction very noisy. Restaurant/food very limited unless you like Pizza Hut. Bar limited hours and expensive.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We truly appreciate your feedback regarding your recent stay with us here at Best Western Lake Buena Vista Resort. We will be providing your comments about the lock and TV to our team to ensure we are best accommodating our guests. I would like to apologize for the disruption caused by the construction around our property, we are currently working on a full renovation to our property to better accommodate our guests. - Best Western Lake Buena Vista Resort Management

"Great Disney Trip"

4
travelbliss1980, Prince George, Canada 09/02/2020

The hotel was exactly as expected, 3 star going through a renovation. The location is awesome and the Disney 60 day fast pass and shuttle are worth the price alone. Was easy to use as it's on a hotel loop. Room is dated but clean. It was also awesome to have the 3 beds with 3 kids!!!! We were on the 9th floor and could see fireworks every night. The construction was there and was outside my window but really we were out to the park early and back after they were finished each day. There is a restaurant menu at the Cafe with specials each night - food was alright when we were starving. We ordered from Sofrito delivery 4 out of 5 nights and it was amazing, my wife is a celiac and there were sooo many amazing dishes that were gluten free. We are from Canada so had a grocery delivery made which was awesome. The only weird issue was they wouldn't change the sheets - my son got chocolate on his sheets and the bed was made for the next 2 nights with the chocolate mark in the middle of the bed - so I just stripped the bed before we left and got fresh sheets for the rest of our stay.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your comments and feedback from your recent stay with us. It's great to know you enjoyed your time here. I am very sorry for the housekeeping issues you experienced. Your feedback will help us improve and I will address each of these issues with my team. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Not the best"

2
122beverleyw, Louisville 09/02/2020

No free parking or complimentary breakfast but you do pay a resort fee. I suppose that is for the “free” WiFi. The lobby is nice but the rooms are so old and run down. The restaurant that is still noted in the amenities is closed until further notice but there is an over priced market on site. I'd say, go elsewhere.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We truly appreciate your feedback regarding your recent stay with us here at Best Western Lake Buena Vista Resort. We will be providing your comments to our team to ensure we are best accommodating our guests. The resort fee that you pay covers all our Disney amenities like Extra Magic Hours, shuttle transportation to and from the parks and 60 Day Fast Pass Plus booking window. I am very sorry you did not find our restaurant but we do have one, it is open for breakfast everyday from 7 to 11am for breakfast, and then opens again in the afternoon at 2:30pm. We hope to have the opportunity to welcome you next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Nice but loud"

3
1judymae, Hickory, North Carolina 08/02/2020

This hotel was close enough to Disney springs that we could walk. The Disney View room you can see Hollywood studios fireworks, Epcot's and magic kingdom. The room itself was nice and clean. The down side is the shuttle transport seems to take much longer than stated and there is currently construction going on now that they start at 7 am every morning. Very loud hammers and blowers and i dont know what all but very loud. You get the picture.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We are glad you enjoyed our attentive staff and property. We are very proud to offer exceptional service to all our guests. We apologize about any disruption caused by the construction as we are currently working on a full renovation to our property to better accommodate our guests. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back. - Best Western Lake Buena Vista Resort Management

"Dated but comfy"

3
User 03/02/2020

Staff was lovely!!! Made our stay pleasant and enjoyable. Hotel toiletries smell amazing and I want to find them in huge bottles to take back home. Decor is very dated and it feels like their money would be better spent vamping up the current facilities, rather than building that second building which is under The common area carpets need a thorough cleaning, but the room was immaculate.

"Beds ruined experience"

2
brandibk, Dallas, Texas 02/02/2020

The staff was amazing here but the beds and pillows were so uncomfortable that everyone in our party woke up each morning with pain. The mattress was very hard and the pillows were so overfilled that our necks were upright all night. The discomfort ruined our stay.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We are sorry you were unsatisfied with your stay at our hotel. We will be providing your comments to our team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Great location, old/rundown broken rooms"

2
User 01/02/2020

Our a/c unit was broken so we told the front desk. They moved us to a room with a working a/c...but it was closer to very noisy construction. We could also hear the elevator going up and down all night. Also if you're taking advantage of the Magic Hour ask for the BLUE TICKET. You will need this for Magic Hour. Don't let the front desk say you can just link your phone. Your little ones will be very disappointed if turned away at 7am at the park gates. Really the only perk of this hotel was being walking distance to Disney Springs and having a (sort of on time) bus system.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to submit a review of your recent stay at our hotel. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. I will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Our Magical Honeymoon"

5
ITGuy2015, Deltona, Florida 31/01/2020

We got married last Sunday and wanted to stay by Disney Springs area. From the moment we walked in we were treated wonderful. Kenneth knew how special that night was for me and my wife and did everything in his power to make our stay memorable. The honeymoon suite was fantastic and was very spacious..and the view was magnificent. Breakfast was good with an omelette area and traditional breakfast items. I would definitely stay here again.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We are glad you enjoyed our attentive staff and property. We are very proud to offer exceptional service to all our guests. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back. - Best Western Lake Buena Vista Resort Management

"Convenient Location"

3
Shroomi299, New Windsor, New York 29/01/2020

Location is within minutes of I4, so it is convenient to enter and exit the highway to visit the area. Many food locations within minutes f resort as well. Resort is also under construction, so be prepared for some extra noise at this location.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for the kind rating. It's great to know you enjoyed your time here. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back. - Best Western Lake Buena Vista Resort Management

"Disney Springs Resort"

3
User 28/01/2020

Location was great you were next the outlets and a short shuttle ride from the parks. The room was outdated. Shower pressure was low and water was not warm enough. For the price they charge I felt it could have been better. They are currently under renovations. The front desk was very friendly.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We're happy to hear you enjoyed the service provided by our team members. Your business is very important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We actually in the process of a full renovation, during which the issues you mentioned will be addressed. - Best Western Lake Buena Vista Resort Management

"Great location for Disney visitors"

3
kristinw403, Fort Walton Beach, Florida 26/01/2020

Stayed at this same location for Thanksgiving and was extremely satisfied. Rebooked for our January trip. Sadly, was disappointed by the rooms cleanliness and the lack of operational functioning hot water in the shower. There is construction going on at the hotel, but as a paying customer I still expect better.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. On behalf of our entire team, I would like to apologize for the issues with the hot water and the disruption caused by the construction. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. - Best Western Lake Buena Vista Resort Management

"Good location but that's about it"

2
Imeck, London, United Kingdom 25/01/2020

I always try to be fair and balanced in my reviews, but this hotel needs major refurbishment and an overhaul of housekeeping. Some staff are very customer focused and professional, others seem to think the customer needs to understand how they do things. Also, be aware there is MAJOR construction taking place (as of Jan 2020) At check-in (by one of the professional staff) I was given a room away from the construction - they mention construction on their website, note this is not refurbishment, but basically the addition of a whole new hotel attached to this one!! My room was in one of the worst states of repair I've had for a long while (I travel a lot - am even Best Western Diamond Select), but was told they are all pretty much the same when I asked about moving. Most of the furniture was badly scuffed and marked, the patio doors did not close properly & were covered in scratches and cobwebs (rubber seals hanging off); both the sink unit and bath plugs were broken, even the door hinges are rusty. There's more, but you get it. My biggest problem came with housekeeping - they seem to know this and offer Best Western points in advance if you decline the "service". These are probably far cheaper than employing a couple more housekeepers and looking after guests properly, but sadly the $13.95 additional "resort fee" per night doesn't seem to cover hotel basics.... I had an early start at 5am and got back to the room at 4:15pm wanting to relax and the room had not been made up - a call to guest services had someone inform me they do housekeeping until 5pm, but if they came I'd have to leave! A follow on call to the helpful Justin to vent clarified this and I declined housekeeping that day so I could relax - after I made my own bed and replenished the toiletries of course ;-) Following day I was back in the evening and room had been serviced, but 3rd day got back around 3:30pm and room still not made up. They arrived around 3:50 and I had just had a shower - as the door lock doesn't work properly only the metal bar thing stopped what could have been an embarrassing incident as they tried to get in!! I 'declined' leaving the room so they could make it up, so 2 of 3 days my room was not serviced - this is pretty much a vacation area so really not on. I can't remember the last time I got back to a room after 3pm and it had not been touched. Basically, expect to make your own bed and sort things out (they will send up extra coffee and shampoo when you ask).... I come to this area a lot and know the location which is great for both Disney and getting around so thought I would give this hotel a try using a mix of points and cash - I genuinely regret that. Spending a few dollars more on other hotels in this area (ie Disney Springs/Hotel Plaza Blvd) would be money well spent.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We're thrilled to hear the service provided by Justin and the front desk exceeded your expectations. I am truly sorry for the housekeeping and maintenance. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.and we will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. - Best Western Lake Buena Vista Resort Management

"Fast Service"

4
User 25/01/2020

The staff efficiently got us checked in late in the evening and Brad went above and beyond helping get all of our stuff to our room as well as getting ice for the room. Awesome staff and service at this location.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for the kind rating. It's great to know you enjoyed your time here. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back. - Best Western Lake Buena Vista Resort Management

"When things go wrong don't expect anyone to help."

1
drnateroberts, Riverton, Utah 24/01/2020

We had a group of 11 going to Disney world and felt this was a good fit. --The Bad We found out about the hot water not working at all at 6:00 AM when taking showers. The response from the front desk was they had someone scheduled to come and look at it. No one mentioned this during our check in. After talking to other guests the problem had been there for a few days. We were there during a cold week in Florida. At night we cranked the temperature to 78 and our kids froze to death at night. No one answered at the front desk so we put our kids in coats and went to bed. The pool was suppose to be heated so we got a late checkout. My kids would not get in the water because the water was freezing. When we approached the manager he told us that the pool was at 86 degrees. We asked him to come out and feel it and he said he would come check on it. We sat by the pool until the rain started for about 2 hours and no one came. Overall the management was unresponsive to communication. After meeting other families the experience was much the same. The good. The housekeepers and the breakfast crew were awesome. I doubt I will ever stay at Best Western again. Really terrible service.

"Not a good place"

1
User 23/01/2020

Left us sitting at magic kindom for over a hour in pouring rain while no bus came and they had nothing to say about it. First room they gave us was disgusting dirty wet towels on the floor, the room smelled awful. And to top it off hallway smelt like sewage. Even tho its a value would not stay here again and deal with this when im sapose to be happy on vacation.

"Do not recommend"

1
Linda H, North Wildwood, New Jersey 23/01/2020

Staff were very pleasant and courteous Hotel is very dated beds and pillows poor quality Bathrooms in disrepair (tile in shower and mountings Faucets backwards (cold was hot and hot was cold) Lukewarm water. No ability for a hot shower.

"Construction/ Service still great"

4
Kmac246, Gulfport, Mississippi 22/01/2020

They are in the middle of adding on so alot of construction. Noises didnt bother us we were at the parks all day. The staff is great! Friendly, welcoming, and wonderful! Was a last minute trip for us and wverything fell jnto place. Love it here.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We are glad you enjoyed our attentive staff and property. We are very proud to offer exceptional service to all our guests. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back. - Best Western Lake Buena Vista Resort Management

"Great location"

4
anthonycN2423NA, Paris, France 16/01/2020

Great hotel in the Disney springs area. Free transportation to the parks. Walking distance to Disney springs. Local shopping and restaurants nearby. Hotel staff is excellent and the restaurant/ bar is incredible. Bar tender/ waiter was very nice and food terrific. Disney store in the lobby was a plus. Business center also.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for the kind rating. It's great to know you enjoyed your time here. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back. - Best Western Lake Buena Vista Resort Management

"Lack of notice of construction"

2
webb917, Jacksonville, Florida 16/01/2020

When booking the room, there was no mention of construction being done on either Expedia, Disney Springs or Best Western's websites. I booked a Disney view room for both me and my husband as well as for my son and his fiance. When we arrived we noticed construction being done on one side of the building. During check in, the front desk person mentioned that the disney view room not only had an view of epcot but also the construction. We were being woken by the sounds of drilling, hammering and singing most of the time during our stay. With this in mind, we would charged a resort fee for the entire stay. I don't consider our experience as being a "resort". This construction is going on throughout 2020, so if you want some sleep, I suggest staying some where else.

"Best bang for your buck"

4
User 14/01/2020

Enjoyed our stay at this hotel. Bus to parks and downtown convenient. Highly recommended, staff is friendly, quick check in. Room was comfortable. Our first time staying at a Best Western, will definitely be comming back!!

"Complete rip off"

1
sandyvandrunick, Brisbane, Australia 14/01/2020

The extra resort fees and parking fees are shocking, the service is terrible and the current noisy construction doesn't make it any better. We were extremely disappointed and will not be returning EVER!

"Under Construction"

3
User 13/01/2020

The hotel is under contruction so we were given a room that gave us views of both the Epcot and MK fireworks each night. The rooms are dated, but the beds and couch were comfortable and clean. Bus service was provided to the Disney Parks, but we mostly used Uber. The front desk staff were helpful and super polite as was the lobby staff. It would have been nice if when I told them that I forgot tooth paste that they would have provided it instead of that I had to purchase it from the shop. The shop cashier was SUPER SLOW. I felt like I was aging while she was ringing everyone up.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We're thrilled to hear the service provided by our team members exceeded your expectations. We will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Disneyworld Trip"

5
sharris2020, Clarksville, Virginia 10/01/2020

Even though there was construction, it in no way affected our room, or our stay. All the staff were friendly and helpful. The dining area, and store were well stocked, and the chef prepared a wonderful meal our first night, per our request.

"Good place if you just need a bed for the night"

3
BKB818, San Diego, California 10/01/2020

They offer nothing extra unless you're willing to pay more. If you are looking for a cheaper, nearby hotel to the park then it is great. The bus service takes you where you need to go. Don't expect much else, even though you're forced to pay a resort fee each day. The bell hop very much forced himself on us to take our stuff to our room, we tried to take it ourselves before we got on the elevator, after the elevator; at our room door, gosh!....then awkwardly he waited for a tip. The hotel was also under construction which started early each day so we'd wake up to banging hammers and workers outside our sliding glass door. We weren't allowed to fill up our water bottles at their water station. Breakfast is 12.99 per person which is the same in the parks, so better just have the ambiance of the park and eat there. Room was nothing special and the bathrooms were hard to deal with with a group of 5. The sink is inside with the toilet and shower, and though we had a couch bed, it was very uncomfortable. The market is overpriced. Nice it had pizza hut but for less cost you can just order what you want and have it delivered from an actual pizza hut nearby. This is for sure a budget hotel.

"Waste of points"

2
User 09/01/2020

Had a free night so at least I didn't pay for this mess. Lobby was nice but the room was old and beds dirty. Hair and stains on both beds! Woke up early because hotel construction crew was working at 8am. Not fun after driving 16 hours.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to leave us feedback on your recent stay. We apologize for failing to meet your expectations. Please be assured that we are currently working on a full renovation to our property to better accommodate our guests. We hope to have the opportunity to welcome you in the future when your return to Orlando. - Best Western Lake Buena Vista Resort Management

"friendly staff"

4
User 06/01/2020

Staff was super friendly and helpful. this hotel has a great location, close to Disney Springs, outlets and much more. Would definitely stay here again. Will go again once the remodeling is completed.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for the kind rating. It's great to know you enjoyed your time here. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back when the renovations are complete! - Best Western Lake Buena Vista Resort Management

"Disney Holiday Trip"

5
User 06/01/2020

Great location to drive to Disney parks within a 15 minute window. Hotel is located near many restaurants and a grocery store which we used to pick up dinner and snacks.. Staff was friendly and provided great customer service. New construction project did not interfere with our stay at the hotel. Bathrooms were a bit dated but clean.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We are glad you enjoyed our attentive staff and property. We are very proud to offer exceptional service to all our guests. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back when the renovations are complete! - Best Western Lake Buena Vista Resort Management

"Vacations 2019"

5
User 31/12/2019

Excellent Hotels staff was super helpful at all time. Breakfast was great and laundry was good because we stay for 11 days. Brad (bellman) always helping and very kind at all time. Thanks for making our vacations the best ones.

"Stay Away!!"

1
Georginna Q, Ballston Spa, New York 31/12/2019

Stay away! From the first night we had multiple cleanliness issues with the room. We checked in early on a Monday in a room on the 7th floor. The hotel is old and clearly has plumbing and mold issues. The beds were clean (or so we thought) though which was fine since we planned on staying all day at theme parks. We noticed the next morning, however, that one of our mattresses smelled. We discovered that the sheets were clean but the mattress pad right under it had human piss. We slept in a strangers pee and housekeeping didn't even notice the obvious smell/stain when they prepped this room. The front desk comped the night but gave me attitude when I asked for complementary laundry to clean the clothes we slept in the dirty bed. Our stay only got better when the bathroom sink started backing up dirty sewer water. Apparently all rooms on the 7th and 8th floors have this issue and there was nothing maintenance could do about it. Our sink never leaked outside the basin Thank god but backed up three times during our stay. We were offered a different room but it was already two nights in and we had a two year old already in bed. To too it off - when I checked out management lied to my face. On the first night upon discovering the dirty mattress they offered to comp that night and gave me money for laundry. I had to call again on Christmas because we had ice cold water and sewer backup in the sink. They offered me another free night. When I checked out, however, they claimed that they only offered me one free night and waived the resort fees for my stay ( a measly $14 per night) and parking. This was nowhere near what they promised and it was the same lady who gave me attitude over the laundry money. They wouldn't let me talk to management face to face and pretended to “fix” my invoice when I know they did nothing but comp one night and the resort/parking. I would think that after our whole experience the whole bloody stay should've been comp but it was clear that management will do anything to save a buck and customer service is not on their priority list. They will make you sleep in a dirty room and pay for it. Needless to say this was a nightmare. Stay far far away and spend a little extra at the nearby Hilton's.

"Great Deal for a Quick Vacation"

4
brennaboo22, North Carolina 28/12/2019

We enjoyed our stay at Best Western and the staff was incredibly helpful. We were a little confused and jostled with the bus situation but when we figured it out it went a lot smoother. The location is ideal for Disney Springs, if you don't mind a bit of a walk, and the transportation to the parks is not a very far ride.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We're happy to hear you enjoyed the service provided by our team members.We can't wait to welcome you back the next time your travels bring you to Orlando! - Best Western Lake Buena Vista Resort Management

"Excellent deal!"

4
StarchMD, Cancun, Mexico 28/12/2019

Great customer service overall! Rooms dim & old but clean & overall comfortable. Bed not exceptional. Reasonable breakfast options, not included. Some rooms have good views of fireworks. Usually nice bus service to Disney Parks. Currently a construction of an additional building is going on & they start @0700.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for the kind rating. It's great to know you enjoyed your time here. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back. - Best Western Lake Buena Vista Resort Management

"Christmas at Disney"

4
brendalbhill, Ware Shoals, South Carolina 26/12/2019

This hotel is in a great location. The pizza is an excellent snack after a long day in the park. The breakfast buffet was good. The transportation was great picking you up in the morning but terrible when you wanted to return to the hotel. The bus is supposed to run every 30 minutes but we waited 45 minutes to an hour every day.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We're thrilled to hear the service provided by our team members exceeded your expectations. We are sorry you experienced difficulty with the transportation from the parks and we will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Another Disney Christmas vacation"

5
aenutt9, Russellville, Arkansas 24/12/2019

Once again we made the trip to Disney for Christmas. We have stayed at this property the last three years. Each time has been better. The staff are very helpful at linking your reservations to your Disney account. Overall good place to stay.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando! Merry Christmas! - Best Western Lake Buena Vista Resort Management

"leisure - one day"

5
johndb149, Dunedin, Fla, United States 24/12/2019

been staying at this hotel for over 10 years from one night to one week stays. we keep coming back because ALL the Staff are OUTSTANDING !! the hotel is not fancy but very nice and the Staff Make you feel so very welcome ALL THE TIME you are staying there !!!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando! - Best Western Lake Buena Vista Resort Management

"It's a good price for a place to sleep"

3
User 22/12/2019

If you don't care about luxury or everything looking pretty or working perfectly, it's a decent place to sleep. There were areas in ceilings and walls in disrepair. The shower took a good 15 minutes for the water to warm up. It's not all bad. We slept well. It's good value for a place to sleep and change while visiting the area.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're glad you enjoyed your stay here. We actually in the process of a full renovation, during which the issues you mentioned will be addressed. We can't wait to welcome you back the next time your travels bring you to Orlando! - Best Western Lake Buena Vista Resort Management

"Florida 2019"

5
User 21/12/2019

Stayed for 6 nights. Pool was great. Breakfast was excellent, front desk was really nice and helpful. Bus to the parks was always on time and never full. I never heard construction one time. I will stay there again. Very pleased.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando! - Best Western Lake Buena Vista Resort Management

"3am construction racket right outside my window!"

1
floridafun512, Florida 20/12/2019

This is actually a wonderful hotel normally - most of the staff is great - it's my go-to hotel when I'm in Disney World. But this time, my experience was horrible - it wasn't the staff's fault - it was the greed and stupidity of the Drury executives (owners of this property). Other reviewers said they didn't hear the construction noise - but they must have been lucky enough to get a room facing the other side. OUR room was right above it - and it was bad enough when they started at 7:15am the first morning when we were hoping to sleep in. But the next night was unbelievable: crews actually started working at 3AM!!!!! That is disgusting to do to guests - ear splitting beeping trucks, hammering, workmen yelling... it went on from 3am nonstop. I finally went down at 4am to complain and the very nice, sympathetic front desk lady apologized. I asked why they were working at night when the website and the in-room flyer promised that construction would be during "daytime hours only"? She said the staff recently got the memo that they were laying down the foundation for the 2nd floor and were scheduled to work overnight. How in the world do Drury executives have the nerve to put guests rooms right over the construction site - then keep them awake all night with the noise? While the night manager comped 1 of our nights and I appreciated her gesture, it didn't make up for the experience. I'm still plenty aggravated - 7:15am is just too early to start loud construction in a resort area- guests are on VACATION - many want to sleep in a bit. And the total lost night of sleep the next evening ruined our mood and all our plans the following day. This was an anniversary trip for us and we can't get that time back.

"BW lAKE buena Vista"

5
spencer k, Las Vegas, Nevada 17/12/2019

Great hotel for all Disney property you walk out the front door and there is a Disney BUS to take you to any park you needed to go to this is worth all the money in the world.If you drive a scooter it fits right on the bus and your off for your day of fun.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando! - Best Western Lake Buena Vista Resort Management

"Fantastic."

5
User 16/12/2019

1.The room is large and spacious. 2.The "good neighbor" package in order to visit Disney is immaculate for the price. 3.The men at the front desk, particular Mr's Ken and Kenneth were immediately helpful when we were in need of AA batteries. 4. If visiting Disney, call them and ask about the Good Neighbor package; choose this hotel for a solid, clean, and affordable option.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our Ken and Kenneth. We can't wait to welcome you back the next time your travels bring you to Orlando! - Best Western Lake Buena Vista Resort Management

"Good for off property"

4
User 16/12/2019

If you are going to stay off property, this is a good option. The buses to the parks were clean and modern with only 2 other hotel stops. Rooms are clean. Proximity to Disney Springs was a plus. Hotel is going through renovations but you could not hear the noise. Parking is tight but again, only because of ongoing renovations.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. It's great to know you enjoyed your time here. We hope that you will consider staying with us again when the project is complete as we think you'll really enjoy the expansion and full renovation. - Best Western Lake Buena Vista Resort Management

"Comfortable Stay and Amazing Staff"

4
jimvdak, Jersey City, New Jersey 16/12/2019

We were looking for the best value as close to Disney World as we could get and were pleasantly surprised with the price of this place and the value we got! Our room, while fairly dark, was comfortable and quiet! The AC worked well and while the room was dated, it was clean and comfortable. The staff went above and beyond to help when we needed something. The proximity to Disney made everything so easy. We were even able to walk to Disney Springs for drinks and dinner without the worry of getting back after drinking. We will definitely be staying again.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando! - Best Western Lake Buena Vista Resort Management

"trip stay"

3
sassy1252016, New Haven, Indiana 11/12/2019

building in remodeling phase. room outdated but ok. Breakfast buffet very good but not included in room price.. Had help with disney park tickets with travel desk. would stay again if remodeling phase completed.

"Blizzards NOT Lizards"

3
mariakS4594UE, Syracuse, New York 09/12/2019

"Josie" very friendly/helpful. Construction woke us up every morning. LIZARD in my bathtub. Shower water one evening was cold...never warmed up. Power cut in error by construction workers. Outlet near bed needed repair. Mirror not clean...when steamed up could read the message left by previous resident. It is in a good location. Comfortable beds...slept well. My experience is w/mixed reviews. May or may not choose to stay again.

"Disney Weekend"

4
User 03/12/2019

We enjoyed our stay here, I would stay again. Overall for the price and location I was very happy. I would recommend that the bathrooms get upgraded, but that's mostly my one critique. Also couldn't open the door to our balcony, not sure if they have them where you can no longer go out on them or what? Didn't ask.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We are glad you enjoyed your stay at our property. We are very proud to offer exceptional service to all our guests. We actually in the process of a full renovation, during which the issues you mentioned will be addressed. We hope that you will consider staying with us again when the project is complete as we think you'll really enjoy the expansion and full renovation. - Best Western Lake Buena Vista Resort Management

"Good place to stay, but needs rooms to be updated."

3
Auburn19801021, Palm Coast, Florida 02/12/2019

Really loved the location and the staff was great. However, the carpet is gross in the rooms and needs to be replaced. The rooms in general are outdated and in need of repairs. The hotel is under construction to build an addition, the hotel did let me know that when booking which was greatly appreciated. However, construction was listed to start at 8am but on a Saturday morning it started around 6am. So, I was not very happy about that.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, I would like to apologize for the disruption caused by the construction around our property, we are currently working on a full renovation to our property to better accommodate our guests. We truly appreciate your feedback. We hope to have the opportunity to welcome you in the future when your return to Orlando. - Best Western Lake Buena Vista Resort Management

"Good hotel"

4
User 02/12/2019

The staffs are very very good.But the AC didn't work well. And the buses to the park is not clear directions.So we had a wrong ride to animal kingdom not to magic kingdom.So be careful when you ride on the bus.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We truly appreciate your feedback regarding your recent stay with us here at Best Western Lake Buena Vista Resort. We will be providing your comments to our team to ensure we are best accommodating our guests. We hope to have the opportunity to welcome you next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"No hot showers and construction noise early in am."

2
amandaschwendt, Niceville, Florida 01/12/2019

Bus loading zone is in same section as guest loading zone. Trying to load our car to leave and the shuttle buses honked trying to get us out of their way. And forget about hot water for showering... bathrooms had mildew and what looked like black mold in ceiling and no ventilation. No microwave in our room and balcony doors had gap letting air in room. Very disappointing stay.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, I would like to apologize for the issues with the hot water and bus transportation. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Lake Buena Vista Resort Management

"Nice location!"

4
User 30/11/2019

Nice hotel! Nice staff! Brandon is an exceptional employee, he is very friendly, helpful and knowledgeable. We stayed here to celebrate our daughters 5th birthday at Disney Dprings. If you're looking for a hotel close to Disney Springs this is it. The hotel was all decked out for the holiday season with a beautiful Christmas tree in the lobby. The hotel is going through renovations, but it wasn't an inconvenience. Overall I would stay here again.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by Brandon. We can't wait to welcome you back the next time your travels bring you to Orlando! - Best Western Lake Buena Vista Resort Management

"Great Stay"

4
User 29/11/2019

Great as always. The hotel is under construction so it can be louder during the day. The staff as usual is the friendliest out of all the Disney Springs resort hotels. Our rooms was clean and the beds were comfortable. The only complaint is the lack of outlets for charging and the outlets they do have are worn and sometimes your phone charger will fall out.

"Horrible Mattress/Cold Water"

1
Rhonda B, Nashville, Tennessee 27/11/2019

Made last minute reservations on my cell phone, did not see all the add on charges until I received confirmation of reservation via email. Resort charge $13.99, parking fee $8.99. I called right away to cancel reservation, stated if I cancel, I still would be charged. Check in at 7pm, desk clerk very nice, waive the parking fee. Then it went all down hill. Rooms are dated and dingy. After a long day at Disney water was cold, called front desk, sent tech up to fix. He check water and said it was WARM. I ask him does he like taking warm showers. After 30 minutes he fix the issue we had hot water. Time to settle in and the bed sunk in middle, restless night, mattress must be over 10 years old. I do not recommend this hotel to anyone. Before booking be sure to check the add on charges.

GMLakebuenavista, Owner at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Rhonda, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Magical stay"

5
User 24/11/2019

We decided to try the Best Western for our Disney vacation this year. I will admit at first i was a little nervous,bc usually we stay on Disneyworld property. However this year we decided to try something different, and Best western did not disappoint! It is going through construction right now,but that did not disturb our vacation one bit. The staff was so very helpful and friendly as well. They have a lounge that serves up tasty food and even a gift shop.The rooms were always clean and tidy when we got back from the parks. The beds were so comfortable as well. We had a beautiful balcony view and it was so beautiful looking out when the sun was coming up. We stayed in a room with 2 queen beds and a couch that pulled out to a bed. So for 5 of us we had plenty of room. I can go on and on about how wonderful our stay was. We can't wait to go back!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We are glad you enjoyed our attentive staff and property. We are very proud to offer exceptional service to all our guests. We hope that you will consider staying with us again when the project is complete as we think you'll really enjoy the expansion and full renovation! - Best Western Lake Buena Vista Resort Management

"No hot water "

1
knsanb, Naples, Florida 24/11/2019

We were told at time of reservation that construction work would begin at 8. At check-in, we were told 7am. Not a big deal, but the dozens of construction workers walking in and out of the lobby to use the facilities during breaks definitely did not add to the already suffering cleanliness and ambiance scores. Worst was the lack of hot water. Odd, this is the only time staying at a BW that I did not receive a survey. Will not stay here again.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, I would like to apologize for the disruption caused by the construction around our property, we are currently working on a full renovation to our property to better accommodate our guests. We truly appreciate your feedback. We hope to have the opportunity to welcome you in the future when your return to Orlando. - Best Western Lake Buena Vista Resort Management

"Vacation"

5
User 23/11/2019

A nice location in reference to Disney springs and the shuttle service that takes you to Disney springs is convenient and so is the shuttle the bus that takes the guest to the disney theme parks and consistently coming on the half hour

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for the kind rating. It's great to know you enjoyed your time here. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back. - Best Western Lake Buena Vista Resort Management

"very disappointing"

1
summer4ever4me, Auburn, Maine 19/11/2019

One night at this property was one night too many. The first room we were given smelled strongly of marijuana. After we requested another room we were given one that smelled like cigarette smoke. The linens were old and awful, the room was freezing all night despite our efforts to change the temperature and the room was dinghy and bleak. The location is great but next time we will look for a different property in the area.

"Two night stay"

4
User 17/11/2019

The hotel is old definitely needs renovations which it's currently under going... I didn't spend much time there just for sleeping.. Parking situation is horrible for me I couldn't find parking which I'm paying for .. Not safe for a women to park in the back of building with construction materials and limited lighting & the hot water takes a while to get hot but I did read that in the reviews before taking my chances. Over all I thought it was worth the price but parking should be free. My view was amazing minus the construction site.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations. We hope that you will consider staying with us again when the project is complete as we think you'll really enjoy the expansion and full renovation. - Best Western Lake Buena Vista Resort Management

"Disney vacation"

5
User 17/11/2019

Very close to Disney springs. Extra magic hours included. Clean. Shuttles to theme parks are nice and clean. Buses arrive every half hour. Get the perks of staying on property for a more affordable price!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We are glad you enjoyed our property. We are very proud to offer exceptional service to all our guests. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back. - Best Western Lake Buena Vista Resort Management

"Noisy building works."

3
michaelscanlon, Sligo, Ireland 16/11/2019

I've stayed at this hotel many times, going back to when it was a Travelodge but at this time there Is a huge extension being built. Every morning at seven am a siren went off and that was the end as far as sleeping was concerned. The hotel staff are excellent, the rooms are spotless and the restaurant and bar are fine. Just the noise and lack of sleep........

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. I would like to apologize for the disruption caused by the construction around our property, we are currently working on a full renovation to our property to better accommodate our guests. We truly appreciate your feedback. We hope to have the opportunity to welcome you in the future when your return to Orlando. - Best Western Lake Buena Vista Resort Management

"Good location but quite dated"

3
MichaelTraveller, Surrey, UK 14/11/2019

Stayed here for 2 nights. Location was great for Disney. Front desk staff were really helpful however room was a bit shabby and dated. Our beds were not made up by housekeeping so we were refunded our parking charges.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We're thrilled to hear the service provided by our team members exceeded your expectations. We are sorry housekeeping missed your room and we will be reviewing your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Would not stay here again"

1
sammy0101, Port Washington, Wisconsin 12/11/2019

Stayed for a conference when conference hotel was sold out. After reporting no hot water on my first morning, I reported it to the front desk. Subsequent days I got about 90 seconds of lukewarm water. Continued to report issues - they offered to move me, but hotel was sold out. I asked for compensation and was offered a refund of my parking/resort fees ($30ish per night). I paid over $200 a night and had to ask to see a manager to get 1 night refunded. Heavy construction and out of date decor in the hotel - I would not recommend. I thought a Disney springs hotel would have Disney level service - that is not the case.

"Awesome hotel"

5
xxxdonxxx1, Plantation, Florida 12/11/2019

Great service is always at this hotel and the rooms are great, I love coming to best western when I'm in Disney springs. It's close to all the parks restaurants and many other things to do around there.

"Pathetic"

1
JNPhillips, Milwaukee, Wisconsin 11/11/2019

Currently staying here until Thursday. God help me! The place is AWFUL! Like, forget the construction, the current rooms they have you in are TERRIBLE! Like- wanna charge your phone? No outlets anywhere near the bed and the outlets are so old and janky, your charger won't even stay plugged in. Wanna take a shower? Nope, we don't have hot water! Just had to move rooms with my family of 4 at 11:30pm after a full day and Christmas party at Magic Kingdom because we went to take showers and the water was ice cold! We are so tired and so disappointed in this hotel. It's like staying in a 3rd world country at the moment. Don't do it. Pay the $40-50 per night more to stay at someplace that at least has the basics like outlets that work and hot water! Also, you would think they would be so apologetic about us moving rooms at 11:30pm- nope. Just came up and said here's your keys and a luggage cart. So here were are, with 2 kids lugging our stuff to the elevators and a new room. Sad. In addition to the basics, there's mold in the bathroom, everything is rusted, chipped and just feels so run down and gross! Carpet looks like something off the set of Price is Right. Elevators feel like death traps as they rattle up and down. Just terrible. Do not stay here!

"Construction"

2
User 11/11/2019

Currently under construction and rooms are out dated with stains on the ceiling and walls. Staff was very friendly at check in but the customer service booth seemed not interested in talking to us when we needed directions

"Very nice!"

5
JNEMER, Sao Paulo, SP 06/11/2019

Very clean, comfortable with a very nice staff! Have a good location with easy access to Disney complex, They have buses to the parks. Laundry, good restaurant and mini convenient store I liked it a lot! the parking is spacious although you have to pay for it.

"Average at best"

3
M G, Washington DC, District of Columbia 06/11/2019

Stayed here after being at another property down the street. The rooms are in desperate need of updating. No working outlets near the bed, closest one was at the desk or in the bathroom/prep area. Poor set up of the tub/toilet/door. One must fully enter and then shut the door and it barely has clearance to do so. Towels were rough, had other guest residue still on them (multi hairs and stains). But the bed was comfortable and the internet fast as I had to finish up the day as I was working. I was at another property the 3 nights before that was condersibly less expensive but nicer and cleaner... sadly they didnt have rooms. This properpr needs a bit of a revamp and a good scrubbing.

"Never disappoints! Outstanding!"

5
User 05/11/2019

When in the Disney area, this is usually my go-to hotel. Good price, excellent location and outstanding customer service. Even though they are adding to the hotel, you hardly hear any noise. I somehow believe they must have changed the beds, they are so comfortable! We booked 5 rooms, and we all agreed they the beds were amazingly comfortable. I will say this, housekeeping rocks! Twice I've been there where someone ends up losing something. Both times, we were able to get the items back! This time around, my cousin lost a very expensive watch, which had more sentimental value than what is actually worth! I called a week later, as we thought she had lost it while on the Mears shuttle. And there it was! Housekeeping found it on the floor and when I called and gave detailed information, Bernadette quickly knew which item I was talking about. That, along with price, location and outstanding customer service beats any other hotel in the area! Highly recommend!!!

"Adequate"

3
User 04/11/2019

The hotel was fine. There was an employee helping with bags that talked to me at length about how terrible Disney was. This hotel is clearly affiliated with Disney so I found it inappropriate. I was in the lobby waiting to head to the airport and he discussed his distaste for the company. I typically go to Disney 3-4 times per year and a hotel that has Disney transportation, a Disney shop on site, and Disney services available should not have employees what speak to customers this way.

"Amazing Staff"

5
ettersj, Miami 02/11/2019

We had an amazing experience at the breakfast in the restaurant. The Omelette station chef (August? Augustine?) was extremely kind in showing my 10yo daughter everything there is to know about creating an omelette, including the secret to flipping the egg.... seriously, he treated us so well that if you ask her what her favorite part of the trip was, she will tell you it was the Omelette guy! Otherwise, Great price to enjoy all of the Disney perks without staying on property. Parking was easy. Extra Magic Hours were great as always. We usually stay on property but waited too late to book for this particular trip... now I will consider staying off property again!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear you and your family had a wonderful stay, and enjoyed our attentive staff. We take great pride in providing exceptional service to our guests. We hope to have the opportunity to welcome you back soon!

"good location, but under major construction"

2
Nurst1, Kissimmee, Florida 01/11/2019

very noisy, large cranes operating near pool area., rooms are dated. Charge 8.00 to park your car . over 50.00 in fees and taxes. And no free breakfast.dissapointing stay. Will not return until construction is completed.

"Economy and Convenience to all things Disney"

5
User 31/10/2019

My daughter and I were very pleased with the accommodations and amenities offered by the Best Western Disney Springs. The staff was friendly and courteous and the shuttle service to all the Disney parks made our entire trip much more relaxing and enjoyable.

"Best Western Lake Buena Vista - Disney Springs Resort Area"

3
User 28/10/2019

The good: All employees we encountered were friendly & helpful. First floor is beautiful and inviting. Disney view was great able to see fireworks each night from our balcony that we were not at the parks. Worth the upgrade. Very good breakfast buffet. Little pricey but did not have to leave hotel. The not so good: Upper floors & Rooms are dated. Door to bathroom would not shut all the way & some of the wood molding was broken. Balcony doors difficult to open & close. Strong Odor in our hallway night of arrival.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We're thrilled to hear the service provided by our team members exceeded your expectations. We will be reviewing all of your comments with our management team as we are always looking to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

"Great Experience, Property, and Staff!"

5
Nikole J, Kernersville, North Carolina 28/10/2019

We had a great time staying at the Best Western Lake Buena Vista. Location is ideal within a short walk to Disney Springs. They offer shuttle to the parks as well. Since this is an official property with Disney we got to benefit from the magic hours and booking dining/fast passes early. Hotel is dated but they are working on amazing renovations. The staff was so friendly! Brandon especially made our stay special. Looking forward to another trip soon.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We are glad you enjoyed our attentive staff and property. We are very proud to offer exceptional service to all our guests. We can't wait to welcome you back the next time your travels bring you to Orlando!

"Can't beat Value and Prices"

5
bryancdeminico, Atlanta, Georgia 26/10/2019

Yes, there is construction going on. The construction does not take away from the stay experience here. In fact, I found it entertaining to watch the crane in operation while enjoying breakfast on the balcony. This has always been my go-to hotel, for the price and value of a Disney hotel right down the street (walking distance) of Disney Springs, can't beat it. I swear the wifi was faster than my home's lol. And the restaurant offers great, causal bites. The staff were all friendly and attentive.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of the hotel, thank you. We truly appreciate your kind words and we are thrilled to hear that you always have a pleasant stay with us. We can't wait to welcome you again and share our renovation progress with you.

"Fine but not worth what we paid"

3
User 24/10/2019

We used a priceline express deal and wound up with this hotel. When we arrived the parking lot was under construction along with a new tower. The elevators were creaky and loud. When we got to our room we noticed a faint musky smell but turned the air on and left for dinner at Disney Springs. When we got back, my wife began to have an asthma attack after being in the room for about 15 minutes. I explained to the front desk and they moved us immediately and our second room was so much better. The view, the smell was much better! However, the lighting is terrible making the hotel seem very old and dated. Also, we wound up taking mostly cold showers the two nights we were there. We didn't report the dim lighting nor the cold showers. I will not consider this hotel again until the new tower is built.

"Great"

5
Megan H, Canton, North Carolina 22/10/2019

The shuttle was excellent. Staff was helpful and answered all my questions. Great perks and view of Disney fireworks. The rooms were clean and close to Disney springs. There is a Disney shop in the lobby.

"Great price within Disney"

5
User 22/10/2019

The hotel was clean and just what we needed for a long weekend of Disney park hoping. The breakfast buffet was good and kids under 10 eat for free which was a total bonus. Bus service to the parks as well. We will stay here again.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We are glad you enjoyed our attentive staff and conveniently located property. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back.

"Great location. Decor us a bit dated."

4
tracysadlier1910, County Dublin, Ireland 22/10/2019

The location of this hotel is perfect. Within walking distance to Disney springs. Shuttle buses to the Disney parks. And 18 minutes from universal in a taxi which only cost $14. The hotel itself is a little dated could do with a face lift. But the rooms are very comfortable and clean. There are building works going on at the moment on the hotel extension. As we were a disney view, which also overlooks the building site, the trucks woke us up on the morning we slept late. Overall we were happy.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We're thrilled to hear your overall stay exceeded your expectations. We will be reviewing all of your comments with our management team as we always want to create a welcoming, peaceful environment for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

"Nice Clean Resort Excellent Breakfast"

4
User 21/10/2019

View from our room was beautiful. Loved that there was a patio. Construction did not get in the way of our stay. The breakfast was very tasty, my son loved the Mickey waffles! The bus transportation was also excellent!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando!

"Great location, shuttle helpful - but construction is painful"

3
trainboundfornowhere, Sydney, Australia 16/10/2019

This was my second time staying at this property, I was happy with it the first time around so I decided to stay again. It is quite basic, but it is clean and comfortable and great if you are going to be out sightseeing at the parks all day anyway. After we checked in they decided to do maintenance on the lifts, we were trapped on our floor for about half an hour which was really annoying. (Elderly parents, couldn't walk down multiple flights of stairs) The onsite restaurant was really nice last time, so had planned to meet up with friends who came to Orlando specifically to visit us. (We're from Australia) Had some drinks in the bar and when we tried to move to the restaurant we were told it was closed - we could only eat in the little cafe area with its steel, uncomfortable chairs. We ended up going out to eat. If you want to have any downtime (eg. not visiting the parks) this is not the place to stay. While the pool area is quite nice, they are building a new hotel (a new best western) next door and the noise from the construction makes any kind of relaxation during the day impossible. So does the dust that blows in from the construction site. This wouldn't have been such an issue if they hadn't insisted on still charging a resort fee! Would have been nice if they had waived this considering any "resort" style features couldn't really be used and considering the construction site next door. I just thought that was a bit cheeky. The staff here are really helpful and the beds are some of the most comfortable I've ever slept in. The shuttle service to the parks is a great value add, however there is no where to sit down and wait for it at most of the parks and no timetable. Not great waiting in the Florida heat with elderly parents. Dare I say it should be a little more frequent? Maybe 3 times an hour instead of twice? The breakfast options are a bit limited - having the buffet is costly and the variety isn't great anyway (also takes up too much time) and the options in the convenience area consist of a few stale croissants and bagels. Actually ended up ordering from Uber Eats a couple of mornings, because it was quick and easy with out having to compromise on quality or taste. There are chairs and tables in the rooms, so I just went in and ate with my parents in their room. Didn't appreciate being accosted by timeshare reps on arrival either. Its a great place to stay if you're just visiting the parks and are on a budget.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We're thrilled to hear the service provided by our team members exceeded your expectations. We are sorry you were unsatisfied with your overall stay at our hotel and we will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

"Great Hotel to stay at very close to Disney"

5
bruzdor7270, Houston, Texas 16/10/2019

Excellent!!. This hotel offers bus transportation every 30 minutes to all 4 Disney parks. Disney Springs is one mile down the road and easy to walk to Great hotel for the price!! Hotel was clean had a nice small market to buy snacks in.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the transportation to the parks. We can't wait to welcome you back the next time your travels bring you to Orlando!

"Satisfied first time guest"

5
msdyonne, Columbus, Ohio 14/10/2019

Since my trip was planned through my agent, everything was ready for me when we arrived. I was able to check in early and we had no problems with our room. The buffet breakfast and dinner offerings were great. It was nice that my 10 year old was able to eat breakfast for free. I would definitely choose this location again.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations. We can't wait to welcome you back the next time your travels bring you to Orlando!

"They Just Gave Up On The Place"

2
Nancy O, Nashua, New Hampshire 14/10/2019

Our experience with Best Western Lake Buena Vista was horrible. We had initially booked a 4 night stay at the Best Western Lake Buena Vista but left after the 2nd night. We wanted to leave after the first night, but the resort we were switching to could not get us in any earlier. Major construction is going on here. Apparently they are building a brand new building right next door and are going to gut the current building, redo it and connect the two. We got a room on the 12th floor with a Disney Springs view. The view was awesome (except for the gigantic crane). The awesomeness ends there. The room was seriously dated,dirty and neglected. There were multiple stains on the garish carpeting. The curtains were dirty and crumpled. The closet door in the dressing area outside of the bathroom had been removed for some strange reason. There was a really low, plastic (yes) ceiling that had been put in over the dressing/closet area that was broken and ready to fall on our heads. What were they hiding up there? There was a vent IN THE SHOWER (photos attached) that was moldy and chock full of clumps of dust. Gross. The ONLY lighting in the room was two, small lamps on the bed headboards. I noticed there were shadows in the bottom of them. I looked down into them to find, many years worth of dust mounds, half eaten candy, trash and dead bugs. The sliding door that lead to the balcony was beat up and really, really hard to open and close. I actually got stuck out on the balcony and could not get the door open at all. My husband had gone down to the front desk. It was full sun and hot out there. No shade, no water and I was starting to panic. To be fair, the beds were clean. The sheets were scratchy, but clean. We had no problem at the front desk when we asked to check out early. They did not even look surprised. I have the feeling it happens all the time. This hotel has given up. The building will be gutted. They are putting zero into it and all their attention is on the new place. The building next door is just getting started so it will be noisy for a long time I am sure. I am contacting Disney to let them know that one of their so called "Good Neighbor" hotels is anything but and I am shocked and disappointed. This was a special anniversary trip for us that we had looked forward to for a long time. Not the best way to start the trip.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Nancy, on behalf of our entire team, we would like to apologize for your experience at our hotel. We are very sorry for the service issues you experienced. Please be assured that your issues will be addressed as we always want to provide a superior experience for our guests. We hope you consider staying with us once our project is complete.

"Construction"

3
User 13/10/2019

There's construction going on at this hotel. If you're looking for close access to Disney Springs and great bus service to the parks then this hotel is great for it. Anything else no. A pool no one uses. A restaurant that doesn't have a menu in room. When I asked to have hot water increased in shower it literally took a day before I actually felt it. I used my own devices to wake up in the morning, The air conditioning was rattling the day before I left.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We are sorry you were unsatisfied with your stay at our hotel and we will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

"One of our nicest BW experiences"

5
Dorothy S, Tampa, Florida 09/10/2019

Very clean hotel. Close to Disney Parks and Disney Springs. Although they have shuttles, it was so convenient we just drove, since we had car. We had a king room with balcony and sofa. It was nice sitting on balcony in the evening and in the morning to drink our coffee. Room facilities were in great shape. Although they are building a whole new tower, we were undisturbed by construction. Granted, we were there early week and during a moderately busy time of year for Disney but we had virtually no noise near our room. Wondered if we were the only ones in the hotel it was so peaceful!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Oh behalf of the team, thank you! We truly appreciate your kind words and are thrilled you had a wonderful stay. We can't wait to show you the final product of our current construction project as we think you'll love the updates. We can't wait to welcome you back the next time you visit the area!

"Needed 1 night for a Star Wars trip"

4
User 08/10/2019

I wanted to stay Disney Springs area, and needed a hotel at a good rate. This hotel fit the bill perfectly. Very clean room, easy access from various locations, and a price that was too good to pass on. Check in went quickly, and I was resting in my room within 5 minutes. All the staff was super nice. Beds were very comfy, and the room was a nice size. I did not eat here at all, but it seemed to have a few good eating area. I will stay here again.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations. We can't wait to welcome you again and we're even more excited to show you all the improvements when our construction project is complete.

"Great Hotel with Friendly Staff"

5
Christopher969, Detroit 08/10/2019

The management and staff are GREAT! Kuddos to Eduardo for helping with all the bags we had! Even thought it is under construction it was still an enjoyable stay and had no complaints! I will be returning here for sure!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We are glad you enjoyed our attentive staff and property. We are very proud to offer exceptional service to all our guests. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back.

"Great Visit!"

5
U9211AGstephaniec, baltimore 08/10/2019

We had a great visit to this hotel. Very close to the Disney parks. They are doing construction during the day, but that didn't interfere with us having a great time. We even took a break & used the pool in the late afternoons each day. Breakfast was good. Recommend staying here!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Oh behalf of the team, thank you. We truly appreciate your kind words and we're thrilled you had an outstanding stay. We can't wait to welcome you back the next time your travels bring you to Orlando!

"Quick getaway"

4
User 08/10/2019

We stayed here for 2 nights. Food was really good and service was excellent. Be sure to go meet Adrian in the lounge. The room was clean, bed comfortable. The pool was really nice. Anything we need the staff made it happen.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando!

"Our family vacation in Orlando 2019"

5
User 03/10/2019

We loved our stay at Best Western on Hotel Blvd in Orlando so much in June, we brought the entire family with us in September. Great service, Great Staff, Great value, Great location!!! Can't wait to visit again!

"Low parking and resort fees, walking distance to Disney Springs and a non-Disney shopping center"

3
heidi123452019, Augusta, Maine 02/10/2019

The hotel was clean, comfortable, and staff were very helpful/kind. The resort fee is about a third the price of other Disney hotels' resort fees, parking was only $8 which is also much less than other hotels. Less than 15 minute walk to Disney Springs; about a 7 minute walk to another shopping center with chain restaurants. We did not use the shuttle to the theme parks, instead opted for an Uber/Lyft which was less than $15 and worth not waiting for a shuttle.

"Location is Great"

3
Janice B, Coastal South Carolina, South Carolina 01/10/2019

The location at Disney Springs is outstanding if you are visiting Walt Disney World. The lobby and lobby coffee shop are great and offer some excellent choices. The hotel is under expansion so should be offering some new rooms. The current rooms/bathrooms are a bit dated but great for the price and the location. Because it's located at Disney Springs you are entitled to many of the Disney resort amenities like shuttle bus, fastpass booking, and extra magic hours.

"Great location. Room not so great!"

3
DeShawn S, Dallas, Georgia 30/09/2019

This hotel is in a great location and the free shuttle service to Disney is a great perk. It's considered a Disney property so you get some of the on grounds perks like Magic Hours and FastPass booking at 60 days. The room we received had a slight odor, it smelled wet if that makes sense. Not like mold but wet and stale. The sheets and towels were horrible. They were extremely hard. PLEASE add some fabric softener to your laundry. The AC unit was very loud and would periodically turn off and remain off for long periods of time. This was very frustrating during the night. We had to turn it down to 64 to keep the room cool. The vents were filled with dust, this is not a pretty sight when trying to take a shower. I kept thinking something would crawl out of it. Yes there is a vent right next to the shower head. Speaking of shower head, the shower head is not centered on the wall so in order to rinse off, you have to lean up against the soap dish on the wall. This was a very short trip for us so the room did it's job. The hotel is undergoing renovations and I like the location so I would give them another shot for a short stay after the renovations are complete.

"Disney saves this hotel"

3
johnathand817, Lafayette, Louisiana 29/09/2019

The low prices, extra magic hours and the ability to ship merchandise from the parks to the gift shop are the saving graces of this hotel. The most frustrating part for me was requesting an earlier room cleaning time twice and both times being ignored. Wouldn't stop me from going back for the perks though.

"I like this hotel"

4
Stanly B, Antigua, Guatemala 26/09/2019

Best value/price hotel I can find in the Disney springs area, the shuttle service is provided through Mears buses and they have very good units, the best is the extra magic hours which I hope they continue the following years

"Great price for a Disney property"

5
housebroken, Gainesville 26/09/2019

The room was comfortable and the staff friendly. Construction did not bother us. It could barely be heard and only during the day. Site was convenient to Disney Springs and you could take the Disney bus into any of the parks. We slept in one of the mornings and could not hear anything. It has it's own restaurant. Though not the best it was adequate. The breakfast buffet was nice. The AC was a little loud.

"Nice view"

5
User 25/09/2019

Our room had a nice view of fireworks. Friendly staff. I would stay here again. We stayed here while we were visiting theme parks in the area. It was quiet and we had no problems. The elevators are a bit loud but I don't like elevators in general and listen to every noise they make.

"Avoid. Construction noise at 7am"

2
User 24/09/2019

I'm staying now at the hotel. It's a family hotel that charges you “resort” fee even though it's not a resort because it has a pool and that's it. They are constructing a new hotel beside the old one and noise starts at 7am which is annoying. Also beware of parking fees of $7usd per day for parking in a lot in front of the hotel. I wouldn't recommend this hotel. Go spend your vacation somewhere else.

"Disney Benefits, Cheaper Rooms"

5
erinludy, Melbourne, Florida 23/09/2019

Our stay at the Best Western was great! We weren't there very long as we went to MNSSHP on Friday night, went back to the hotel and slept for 3 hours and then woke up to go to EMH at Hollywood Studios on Saturday morning. But the whole reason we wanted to stay here was to get the EMH benefit and it was definitely worth it. The room was very reasonably priced, the beds were very comfortable, the staff were very friendly. We had no problems at all and would definitely stay here again.

"Coolness in Orlando"

5
Michael Z, Orlando, Florida 18/09/2019

Our air conditioner went out and we came to this property for relief. It was a cool experience. Front desk was awesome and the breakfast was excellent.I recommend this facility to all who visit WDW parks.

"Great Staff, clean rooms! Ongoing construction caused some issues."

4
rdrewparker, Auburn, Alabama 16/09/2019

Like the title mentions, the ongoing construction created some issues with the overall experience. The staff, however, went above and beyond to correct or accommodate for any issues we had during our stay. The location is great for the price. Its not far at all from Disney springs restaurant and shopping area. The buses run to all the parks and they run up to an hour before and/or after extra magic hours at the parks. The buses make a lot of other stops so the ride can take a while but it is convenient and relatively consistent transportation to the transportation center and park entrances. Once the hotel is finished with the new wing of the building and construction is finished I imagine things will be a lot smoother and it would be somewhere I would very much recommend to anyone going to Disney World!

"Nice hotel, good location, great value."

5
sdesalis1, Philadelphia, Pennsylvania 14/09/2019

Hotel is only a few minute walk to Disney springs, has shuttle busses that run every 30 mins to take you to all the parks. Staff was very friendly and helpful. Rooms were clean and updated looking. The hotel was under construction which hurt the look of the outside exterior when pulling up but over didn't have an affect on our stay.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We are glad you enjoyed our attentive staff and property(even with the construction). We are very proud to offer exceptional service to all our guests. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back.

"Great Location!"

4
jeffcom2000, Silver Spring, Maryland 10/09/2019

This is a great location for travelers visting DisneyWorld as well! The Hotel is also close to shopping and places to eat. This was our third time staying at this hotel because it is close to Disney and the prices are great!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially our convenient location. We can't wait to welcome you back the next time your travels bring you to Orlando!

"Very good facilities; Excellent front desk when I needed it!"

5
Anne R, Okeechobee, Florida 10/09/2019

First experience with this property was through a stay I'd arranged for my sons for one night, Aug. 31. They said the hotel was great and had no issues. They knew I was coming for two nights this week and that I had cancelled our Pop Century reservations made in Dec, 2018 for Dec 2019 in favor of the bigger room offerings available at this Best Western so I was hoping the hotel would be satisfactory. When I checked my credit card to look at the general damage the "birthday" gift had cost me, I discovered an incorrect charge for the hotel. Further, we found the hotel stay totally missing from his account. The situation was more complicated than I even understood it to be; however, the sweetheart (Denisha Elira) at the front desk took time to try to understand what had happened and then, fixed it right there. She checked with a gentleman who may have been a manager. I have traveled the world and do rarely have issues at hotels. This was a very convoluted mess that required not only knowledge, but a bit of patience to comprehend. Ms, Elira demonstrated both. Some businesses talk about their great customer service; this one demonstrated it. The room? I have the basic model of two queen beds. There's enough room to set up a roll-away or air mattress if one should need one. The room has a balcony. Right now, it's not much of a view due to construction. The fridge in the room is huge. More info in the "Details" section? My review was too long.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. While we apologize abotu the issue with the reservation, we're thrilled to hear your overall experience with our team exceeded your expectations. We hope we have the opportunity to welcome you again in the future as we would love to welcome you back and show you all the improvements we are making!

"September 2019"

4
User 10/09/2019

The hotel was nice, clean, and within (longish) walking distance from Disney Springs. We found the resort transportation to the parks to be well off schedule, and the stop at disney springs is on the far side near Cirque du Soleil. The staff was extremely friendly and helpful, the parking was well lit and seemed to be monitored, and the room was spacious (bigger than the mods at Disney) with a nice little balcony. The breakfast buffet ($) looked extensive. We would definitely stay again.

"Rating"

2
User 05/09/2019

Horrible. Experience! Right from the Check in.the man was rude and down right obnoxious. It was like a bother to him that we had arrived. And we were evacuating from the hurricane. Asked for a cart and said we would have to find it. The restaurant was mean and could care less. The food quality was horrible.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your comments and feedback from your recent stay with us. We are very sorry for the service issues you experienced. Your feedback will help us improve and we will address each of these issues with our team. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Dorian refuge"

5
Pamela W, S Daytona 05/09/2019

We started as a Disney vacation then turned into a hurricane evacuation. Everyone was so helpful in making our evacuation pleasant. Clean, comfortable. Prices were great! We will be back! Make sure you visit Adrian in the lounge!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of the hotel, thank you. We truly appreciate you taking the time to leave us such a kind review even during the stress of the storm. We are very proud to offer exceptional service to all our guests and we hope you have an opportunity to visit Orlando again soon, as it would be a pleasure to welcome you back.

"Consistant"

5
User 02/09/2019

Great Service by great staff. Sufficient Amenities. Hotel is very close to Disney and all of its parks. This is where we always stay when we attend the parks. We are Passholders. Lots of constructions. Rooms do need to be updated just a tad.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
on behalf of the team, thank you. We're thrilled to hear that we are able to consistently provide great service when you stay. We are excited to let you know that phase 2 of our construction project will include a complete renovation of the current building. We can't wait to welcome you back the next time your travels bring you to Orlando!

"Family holiday to disney with two children under 6 years of age. Hotel did not I form me of parking or construction."

1
tammyletto, Toronto, Canada 01/09/2019

The bus to and from parks is not helpful the magic kingdom you get off and then have to line up for a boat. Others you get off in the middle of parking lots and wait same area with kids and no shade or seating. Had a fire alarm at 3am was outside till after 5am and was not once updated on status or what was going on.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to submit a review of your recent stay at our hotel. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. We will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

"Excellent Location and place for Disney"

5
zakaqaisrani, London, United Kingdom 30/08/2019

Great place to stay. Extra Magic hours at Disney is brilliant, thanks to the hotel's affiliation with Disney. Shuttle service to Parks every 30 mins. Staff very friendly. Digging being done next to the hotel, for new building, but we did not experience any issues with noise. Our room was at the front of the hotel on the top floor. Excellent value for money

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to rate and review your recent stay with us. We're thrilled you had a wonderful time and that our friendly staff made such a positive impression. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back.

"Our style and price"

5
Bonnie N, New England 24/08/2019

We were warmly welcomed and upgraded to a 17th floor room where we could watch the fireworks at both the Magic Kingdom and Epcot from our balcony. The room was spacious and bright. Air conditioning was a bit noisy but worked very well during this hot, humid weather. The lounge and bartender Adrian provided a pleasant environment for a nightcap. The breakfast buffet for $12,99 provided lots of choices. Bus transportation to the parks was right out front and it's a 20 minute walk to Disney Springs. Construction going on didn't interfere with our enjoyment of the pool area at all.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Bonnie, we truly appreciate you taking the time to review your stay. We're thrilled that you enjoyed your time with us, especially our friendly staff and magical views. We hope you have an opportunity to visit Orlando again soon, as it would be a pleasure to welcome you back.

"A Fantastic Trip"

5
User 24/08/2019

We were given a room upgrade which was a pleasant surprise. The two men at the registration desk were very kind and friendly. The hotel bellman was pleasant and personable also. Our view from our room was fantastic. We could see Magic Kingdom and Epcot. It was a wonderful trip. Thank You!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando!

"BW"

4
User 23/08/2019

They are remodeling now. We never have had a problem with them. Stay there over the past three years. Can't wait for the new pool the pics of the remodeling look excellent. Breakfast buffet is 13.00 plus. It's good but pricey.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to share your review. We're glad you enjoyed your overall stay and we cant wait to welcome you back so you can enjoy the wonderful new pool!

"Nice value hotel"

4
kellys13252019, Melbourne, Florida 22/08/2019

This hotel is located in the Disney Springs area and is a real gem! The prices are fabulous and the staff is courteous and helpful and very friendly! Vicky and Adrian in the lounge are wonderful! I suggest you visit them while you are there! The pool area is nice as well.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We are glad you enjoyed our attentive staff and property. We are very proud to offer exceptional service to all our guests. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back.

"Friendly Staff, easy shuttle to Disney lands"

4
adariens, Ocala, Florida 17/08/2019

The front desk staff was very friendly and helpful. They explained how the shuttle service worked, No matter what the question was they made us feel comfortable and made sure they gave us reliable information. The shuttle service to Disney was great and very easy to use.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We are glad you enjoyed our attentive staff and property. We are very proud to offer exceptional service to all our guests. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back.

"Disney world vacation"

4
AmericanAdventureUSA, Waupaca, Wisconsin 14/08/2019

We stayed for two Days and the rooms were clean and the staff was helpful. We enjoyed the comfortable rooms. And the breakfast was good. The distance between the hotel and Disney world park was very short. And they offered shuttle service between.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of the team, thank you. We're thrilled our friendly staff made such a positive impression and that you enjoyed our convenient park transportation. We appreciate you choosing Best Western and we hope we get the opportunity to welcome you again soon!

"Great value for an extended stay."

5
User 12/08/2019

The staff all around was very friendly, professional, and accommodating. The room was comfortable, as were the beds. Did not use the swimming pool, but it looked great! View of Disney Properties at night was awesome! About 12 to 15 minute walk to Disney Springs. Bus transportation to and from the Disney Parks was excellent (it seems that the rides were about 20 to 30 minutes to any of the Parks); and a bus came about every 30 minutes as promised. My daughter and I felt safe at this property. Relatively close driving distance to area shopping centers (Outlet Mall, Target, Publix, Walgreens, for example), as well as a good variety of restaurants. We will definitely stay here again if/when needed.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of the team, thank you. We truly appreciate your kind words and are thrilled you had a wonderful time during your stay. We hope we have the opportunity to welcome you back soon as it would be a pleasure to serve you.

"Great value"

5
Josephine M, Hialeah, United States 11/08/2019

Very friendly staff and convenient transportation service to Disney attactions and Disney Springs. Very clean hotel. The hotel is a little out dated but for the price and added extras of being a Disney hotel it is definitely worth the price.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear the service provided by our team members exceeded your expectations. We are also excited to let you know that the hotel is currently in the process of expanding and fully renovating our current building. We hope we get the opportunity to welcome you back and show you our exciting updates!

"Thank you Kenneth and Michelle!!"

5
User 08/08/2019

During the Month of August I stayed at the BW lake buena vista! It's been the best experience I've had in a long time which says a lot nowadays. I owe this experience to Kenneth and Michelle at the registration Desk! They were friendly, professional and genuine about helping me and very accommodating. Also the staff throughout the hotel were friendly and always said high , plus asked if we needed anything. Thank you BW at Lake Buena Vista for ensuring the right culture is in place and being executed !

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of the team, THANK YOU! We truly appreciate your kind words and we're thrilled our friendly staff made such a great and lasting impression. We hope you have the opportunity to visit again soon as it would be a pleasure to welcome you.

"Great price for right on Disney"

4
User 06/08/2019

The hotel is a little old but with the price I paid for it to be right by Disney, I think is worth it. The bedt it a little uncomfortable but beside that, room view is pretty decent and the size is pretty good.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to rate and review your recent stay with us. We truly appreciate your feedback and are excited to let you know that the current construction will include a full renovation of the existing rooms. This update will help us address your concerns as well as allow us to make vital updates to serve you better. We hope we get the opportunity to welcome you again soon!

"Great Value for this frugal and practical traveler!"

4
Getaway576795, Greensboro, North Carolina 03/08/2019

We debated spending more money for a higher-level hotel associated with Disney. I'm so glad we stayed at the BW! No major frills but the value is excellent, the facilities clean, and the staff accommodating. Our room was comfortable and the location is very convenient. We could have spent 2x as much at another hotel but gained very little. The savings by staying at this BW made it easier to justify the price for food in the Disney parks! :)

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to share your kind review and for choosing the Best Western Lake Buena Vista Resort. We're thrilled we were able to create a great value for you and provide you with exceptional service. We hope we get the opportunity to welcome you again the next time you visit the Orlando area.

"One of the better Best Western hotels"

5
514Mike, Montreal 03/08/2019

Great hotel for families; great location for Disney world trips. Clean, good breakfast, great price. Bus to Disney parks passes very often. Staff was very friendly; while there was construction at the time of our stay, it didn't bother us at all.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to rate and review your recent stay with us. We're thrilled that you enjoyed your time with us, especially the service provided our friendly staff. We truly appreciate your patience with the construction and we cant wait to show you the improvements the next time you visit the the area.

"Gem near Disney Springs"

5
Judy P, Hernando Beach, Florida 03/08/2019

Love the location of the hotel, walking distance from Disney Springs, near my favorite restaurant Uno Grill and across the street from Benihanas! Everyone is so warm and friendly, love the parking area very close to the hotel entrance and picturesque. The lobby is perfect, gift shop, front desk, elevators and quick area right there! The hotel room is just perfect, everything you could possible need. Would be nice to have a microwave in every room.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear the service provided by our team members exceeded your expectations. We are also excited to let you know that microwaves will be added to every room when they are renovated after our new tower is built. We can't wait to welcome you back the next time your travels bring you to Orlando and show you are progress!

"Great not so expensive place."

4
raymondjdevincent, Venice, Florida 31/07/2019

I only gave this hotel 4 dots because of the outside construction. It did not interfere with our comfort at the hotel at all. That would be 5 dots. I am a Disney Passholder and will make this hotel my overnight place to stay.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, and that you will be visiting us again. We can't wait to welcome you back the next time you visit the parks!

"Good location but major construction next to hotel"

3
Stuart W, Yorkshire, United Kingdom 31/07/2019

Good location near to the Crossroads restaurants & fairly close to Disney Springs and a bus service provided. Room was big and clean but dated & in need of renovation. Room 1421 was right at the end of the corridor with a large ,very noisy air conditioning unit right outside our door. It meant that a good night's sleep was impossible Reception staff very friendly & helpful. Disappointed that I wasn't aware of the major construction going on to the hotel which will more than double the size of the hotel when it is completed. Good value for a 1 one night stop-over after a long flight from the UK before driving down to the Gulf Coast Reasonable priced self-parking but don't think the hotel should be charging a resort fee during the major construction work

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We truly appreciate you taking the time to leave us a review on your recent stay. We're glad that you were able to take advantage of our convenient location and that our friendly staff made such a positive impression. We will be sure to share your feedback with the rest of the leadership team as we are always looking to create an exceptional experience. We hope we get the opportunity to welcome you again once our construction is complete.

"Disney Trip"

5
bteofi446668, Orange Park, Florida 29/07/2019

The hotel was in a great location, it was clean and the staff was great. The breakfast was fantastic the waitresses were super. everyone was helpful the food was delicious. check out was nice and easy

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of the hotel, thank you. We truly appreciate your kind words and are thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando!

"Finally upgrading"

3
Yany4011, Miami, Florida 27/07/2019

The lobby is nice and they have a pool, restaurant and small bar. The rooms need a lot of upgrading. The rooms have popcorn ceiling, what else can I say? I'm glad they are doing construction, hopefully it's to renovate the entire hotel. The service was nice and room service was good.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We're are thrilled the staff's service exceeded your expectations. We are also excited to let you know that the current project will include a full renovation of the existing tower. We hope we get the opportunity to welcome you again later in the project so we can show you our improvements.

"Great stay fantastic service"

5
Lorraine F, Orkney Islands, United Kingdom 24/07/2019

Service was superb, great location, would highly recommend. The staff were so helpful and would go out of their way to ensure that we had a fantastic experience. Very clean hotel, we would definitely book to stay here again.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando!

"GREAT HOTEL, STAFF NEEDS TO BE MORE FRIENDLY"

4
lob722846, Monticello, Arkansas 23/07/2019

great value for money with free disney shuttle bus, and as a disney resort, you get the perk of extra magic hours..the rooms are clean and the design of the room is nice.Construction is ongoing but that didn't bother us at all. I would give this hotel a 5 star if not for the unfriendly staff. We are so excited and the moment we arrived, the front desk lady greeted us monotonously, and as I ask more questions, she seems to hurry up and end the conversation. I have stayed in many hotels all around the world and I would consider her the most rude of all. I was also not advised that I needed blue cards to present for the extra magic hours, and when the disney staff asked me for that, I was'nt able to give anything.. good thing he let me in even without that.Set that aside and it was a great stay. Also the breakfast starts late, it starts at 7am. It would really help guests that go to the extra magic hour to have breakfaststart at around 6am,

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, we would like to apologize for your experience at our hotel. We are very sorry for the service issues you experienced. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Disney Hotel"

3
924gaylee, Selma, North Carolina 23/07/2019

Lots of construction and NO food available after long day of travel. This hotel has a Pizza Hut Express but wasn't open. We arrived around five and food should have been available. No time during our visit did we see this area open. Folks were having to go to nearby places to feed their family and get breakfast items for the next day.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to submit a review of your recent stay at our hotel. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. We will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

"Sad"

2
NickMocha, Fairhope, Alabama 22/07/2019

I had I hopes for this hotel. I needed to stay in the Disney area for two days for a family thing. This hotel is in a good location in reference to Disney Springs. The staff is ok , the room absolutely disgrace. The bathroom looked as it was about to fall apart. The tub was disgusting, dirty, broken tiles , dripping faucet. The light in the bathroom was falling off. The bedroom lighting went on and off if you laid on the bed. The A/C was so loud. Room #1611 with a “view” of the fireworks. I have stayed at more than a few Best Western hotels this by far is the worst!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Best Western"

3
genesisguevara001, Pompano Beach, Florida 13/07/2019

We stayed here during our honeymoon and encountered several issues. One of them being that one of the floor lamps in the room was defective and would not turn on. Also, the bed sheets were too small for our mattress and kept slipping off the mattress. Lastly, our room kept getting double-booked to our guests and we had a family walked in on me and my husband and it created a lot of confusion. Overall, our stay was satisfactory given all of these issues. We did not want to spend our honeymoon complaining to the staff so we just made the best of our time there.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your feedback. On behalf of the team, we would like to apologize about the experience you had. We will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

"Disney done right"

5
Traveler09868634509, St. Petersburg, Florida 10/07/2019

My husband and I stay at this hotel every time we come to Orlando for an overnight. Its an official Disney property and we like the ability to utilize the transportation to the parks as well as its proximity to Disney Springs. Its always affordable, clean, and reliable.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We are glad you enjoy your stay at the property every time you visit and that you are able to take full advantage of our convenient location and transportation. We hope you have an opportunity to visit us again soon!

"Disney Vacation"

4
User 07/07/2019

We choose to stay at this hotel at least every other month. Great service, rooms are nice and easy to access. Don't even notice the construction! Staff is extremely polite and helpful. We enjoy our stay every time!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We are glad you enjoyed our attentive staff and property. We are very proud to offer exceptional service to all our guests. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back.

"Save your money!"

1
abustillonola, Augusta, Georgia 07/07/2019

Awful experience. The construction wasn't even the worst part of our 4 night stay. The hotel is rundown and should just close while being renovated. The pictures are very deceiving and the employees seem overworked and aggravated. The elevators were old and didn't seem to work right which was terrifying since we were on the 14th floor. The hallway to our room was dark and dingy with stains on the carpet. Our room was also dark with an old smell to it. This room was for a family of five but there were only 3 towels and 1 till of toilet paper. We called housekeeping 4 times for more towels - they finally answered on the 4th call and said it would be awhile. There are no microwaves in the room which doesn't work well for a large family. The housekeeping did not clean our room the time we were there - except for make the beds and leave 3 towels! I ended up cleaning our bathroom because it was not getting done. This hotel could be a beautiful hotel because of the excellent location. All in all my family and I will never stay there again which is a shame because we go to Orlando often.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, we would like to apologize for not exceeding your expectations and for the service issues you experienced. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"This place is a disgrace The staff are the only redeeming thing"

1
jjejermaster, Nova Scotia 03/07/2019

I was in Orlando for work and decided to treat myself to a few days or relaxation and fun at Disney. I chose the Best Western for location (close to Disney Springs) and it is a Best Western, so it had to be good. It was anything but relaxing. the hotel is so old it is almost a disgrace the lobby is so deceiving, you walk in and it is pretty nice. it all goes downhill after that. Check in,...it kept declining my credit card so I had to call the credit card company and find out why it was declined. the credit card company told me that they showed no transaction that was even attempted. She suggested that the clerk try another termina. With a very bored look on her face, she told me it would make no difference. but she did try another terminal and it worked. Credit card company saw the transaction instantly. The room was extremely dark and dingy with very poor lighting. the patio door I could not even open it, it was that heavy and stuck. the bathroom had tile that was very dated and the door had so many coats of paint on it, it was ridiculous. there was one heat light in the bathroom that would not even turn on. The air conditioner would not cool the room past 72 degrees and sounded like a freight train when it was running. they are doing construction so you cannot even sleep in There is a resort fee and this should not be charged while they are building onto this hotel. the only redeeming feature is the great staff who have to content with all the complaints and try and make it right. the location was excellent and a good walk to Disney Springs. the pool was great and a fair size and actually deep, which was great. I loved the location and the staff was wonderful but I would not recommend this hotel until they at least get the addition added onto it. Apparently they will be renovating all the rooms once the next phase of construction is completed. My "relaxing" days away were anything but. I was so exhausted the one day due to lack of sleep I had to leave Magic Kingdom after paying a hefty price for the ticket. I suggest strongly to stay elsewhere and avoid this place

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to submit a review of your recent stay at our hotel. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Trip with the Grandchildren"

5
hoagieny, Hyde Park, New York 02/07/2019

We booked a Disney view room and were able to see the fireworks at the Magic Kingdom and Hollywood Studios. Yes there is construction on that side of the building BUT the room was clean and the staff was wonderful. Free shuttle transportation to all things Disney. There were parking fees but in the grand scheme of things they were reasonable.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We're glad you and your grandchildren were able to enjoy our magical views and that our friendly staff made such a positive impression. We truly appreciate your patience while we work on expanding and renovating the property. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back.

"Great hotel for the price, nice resting place to Disney!"

4
drgnys30, Savannah, Ga 30/06/2019

We booked during peak season, the week of the 4th of July. We stayed Sun-Wed. Check in was fast and the staff were super nice. Our room was a king with balcony, facing Epcot with a view from one side of Magic Kingdom. The room was clean and neat. Fridge was cold and the staff was wonderful and brought in a microwave for us as I forgot to book a room with one. Great price for the area. Lots of food options close by, some in walking distance and the shuttles to the parks were very handy! Have booked our stay this year again and look forward to our stay!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back for your next stay!

"Beware construction ice machine room 511"

3
plan09, ohio 28/06/2019

Had room 511 next to the ice machine which is very noisy, the construction started early as well. Unfortunate as location is good but go elsewhere until they are done or get a room away from noise. Rooms are clean but dated. Breakfast is an additional charge as is parking along with the resort fee.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to review your recent stay at the Best Western Lake Buena Vista Resort. On behalf of our entire team, we would like to apologize for the disruption caused by the construction around our property. We will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope you consider staying with us again once the project is further along so that we have another chance to provide you with exceptional customer service.

"Great price, great location"

5
jill k, Rancho Santa Margarita, California 27/06/2019

Can;t beat the price and location of this hotel... complimentary shuttle to all theme parks, restaurant on site as well as snack services area... took my parents for the day/night to Disney, we got checked in extremely early which was nice because we wanted to get to Disney... we put our bags in the room, bought our tickets at the hotel and jumped on the bus... great time and great hotel for the money!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando!

"Summer Trip"

4
breshay, Oklahoma 25/06/2019

Check-in was quick and our room was clean. The first night we ordered our food from the restaurant...personal pizza, pasta and wings from pizza hut. The food was good but I thought the 6 wings were a little bit small for $8.00. We ate ate the breakfast buffet one time and it was pretty good but for the price you could go to Golden Corral and spend the the same or less and have more items to pick from. We ate out the rest of the days because the restaurant was to pricey. Enough of that...on a good note the hotel is in a great location. We walked to Disney Springs and walked to Denny's. There is a lot of restaurants in walking distant if you don't mind walking. There are shuttle buses that take you to the major parks and Disney Springs. Once you get to Disney Springs you can take other buses to all the Disney parks and Disney resort hotels. The staff at the hotel was really nice and professional. Housekeeping came in and cleaned our room the first day great. Clean towels, bed linen, pulling the trash and vacuuming. After that all they did was give us clean towels, clean the bathroom and pull the trash. They didn't replace our bedding and they never vacuumed. We had the same crumbs on the floor near the trash can for 4 of the 5 days. Now with all that being said would I stay at this property again yes I would. The cleaning was minor issues and the pricey restaurant...well there are plenty of restaurants that are near by and walking distant. Plus we ordered from Uber Eats and Grub hub. I would recommend this hotel.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We're thrilled to hear the service provided by our team members exceeded your expectations. We will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

"Lots of Room for Improvement"

3
Global44719926147, Miami, Florida 25/06/2019

The hotel is very outdated. Looks really old. It is being remodeled so hopefully they will turn this into a nice place. Rooms smell. Carpets don't look very clean (always wear socks just in case), spots on walls, doors, etc. Door very flimsy. Bathroom super outdated. Lights sometimes don't work (when you are there for a couple of days it not worth it to call guest services to fix the problem). Elevators look abused. I hope that with the remodel all the things I mentioned above improve.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your feedback on your recent stay. We are happy to let you know that all of those issues and more will be addressed in the renovation. We hope we get the opportunity to welcome you back again once the project is complete!

"Great hotel near Disney Springs"

5
User 24/06/2019

Very clean hotel near Disney Spring. 5 minute walk to Disney Springs Market place. Bus to Magic Kingdom ran on time every 30 minutes. Pool area spotless. Front desk was very helpful and answered all questions. They were able to provide extra magic hour tickets. Would recommend staying at this hotel even through construction period.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando!

"Family Vaction"

3
Brindleboxerowner, Hanover, Pennsylvania 24/06/2019

Overall it was a good stay, yes the hotel is old and show it's age but it's clean and the employees are great. The location is great close to Disney but also close to places off Disney property where things are cheaper. Specially if your on a budget with kids, I would return.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We're thrilled you hear our friendly staff was able to make such a positive impression on you. We are also excited to let you know that the current building will be getting a full renovation once our new tower is complete. We hope you have the opportunity to visit again soon as it would be a pleasure to welcome you back.

"Best Place to stay for Disney"

5
Escape52883283569, Huntsville, Alabama 21/06/2019

We loved our stay here. It was a lot cheaper than any of the Disney Hotels and it still had the shuttles that ran to and from the parks, the most convenient part. By staying here, we also got Magic hours for the parks, so we got to stay and ride rides longer, without the outrageous wait times. From our balcony, we could see Epcot, Hollywood Studios, Animal Kingdom, and Disney Springs. It was really neat getting to see all of the firework shows from our balcony at night. Highly recommend!

"Best Western Disney Springs."

1
DisVacay2019, Honolulu, Hawaii 16/06/2019

Received room 1707 and the room is “SO STINK”. Asked to be moved to another room and it was done but NO APOLOGIES. Hallway is so bad and funky smell. in the Lobby has that old hotel smell as well. Guest room equipments barely works. No USB charging and bad decor on rooms. Worst pull-out bed.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Disney World Trip"

1
chadrodick, Las Vegas, Nevada 16/06/2019

Checked in on June 12, 2019 @ 12pm and recieved room 1707. The room has a balcony, 2 queen beds w/ a pull out sofa then you have your small bathroom with only one sink. The entry way to the bathroom has a mirror and counter space but no sink which seems kinda weird since it would had been nice to have a second sink. There is a parking fee of $8/day on top of a $15 resort fee per day. But then problems started to come. The reading lights next to the beds both went out and after letting the front desk know they never did anything to fix the issue. Then 2 days in a row no housekeeping service which really annoyed me & my friend. I complained and the front desk staff took off my resort fee and parking fee and didn't offer to send house keeping up to clean my room. I work in Hospitality and this is not how u help a guest, you send up housekeeping right away. The dude i spoke with said I can give you sheets and trash bags to empty trash and put new sheets on your bed. ARE YOU FLIPPIN SERIOUS??? The hotel is under remodel but that shouldn't mean you inconvenience a guest. The front desk ask if the DND sign was on my door in which it was not on my door. On the 3rd day housekeeping finally cleaned the room. Then when it became our last day at this hotel, housekeeping kept knocking on our door asking when we are going to leave. I told them at 2pm but they kept on knocking. The overall stay here was okay but not the best. Will not be staying here in the future even after the remodel is done. DO NOT STAY HERE!!!!!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your comments and feedback from your recent stay with us. We are very sorry for the service issues you experienced. Your feedback will help us improve and we will address each of these issues with our team. We hope that you will reconsider staying with us again so that we can have another chance to provide you with a superior experience.

"FANTASTIC"

5
Wander27252968296, Ingalls, Indiana 16/06/2019

TINA in reservations went above and beyond to help me. My daughter and I were celebrating or birthday and it was her first visit. I requested a room with a view of the parks and she mentioned it was extra so I said that's ok I'll pass. She put all this information into the system just in case they could get me something. I also called back to add a night and Tina again answered and was able to help with the extra night. She was awesome and we got our room with the view of the parks. Thank you Tina!!!!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We truly appreciate your kind words. We pride ourselves on our customer service so its wonderful to hear that a team member was able to make such a positive impact on your stay. We have shared your comments with the rest of the leadership team and Tina. We hope you have the opportunity to visit us again as it would be a pleasure to welcome you back.

"Good Value in Great Location"

4
Climber809584, Lakewood, Ohio 15/06/2019

This hotel is walkable to Disney Springs which is an attractive feature, although there is a shuttle bus that runs every 30 minutes. Upon checking in I was greeted very pleasantly by the front desk clerk who efficiently processed my paperwork and explained everything I needed to know about the hotel. Room was very clean, shower pressure great, and bed comfortable! Although the swimming pool is on the small side, it is well maintained and even has a deep end, not common in pools nowadays. There were also plenty of chairs but no sun protection -- take care to cover up! Dining choices are sparse and not much in the little store either. This was just a one night stay before moving on elsewhere but I was pleased with my stay here and would recommend.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We're glad we were able to meet your expectations for your one night stay. We will be sure to share your feedback with the rest of the leadership team as we are always looking for ways to improve the guest experience. We hope we get the opportunity to welcome you again the next time you are in the area.

"Nice Stay"

4
robertstanfordh, Fort Wayne, Indiana 14/06/2019

I stayed here on a recent trip to celebrate my 50th birthday. The resort is nice and the rooms are clean and well-kept. The staff that I interacted with were all helpful and friendly. I will definitely visit again!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We're thrilled you had a magical 50th Birthday stay with us and that our friendly team members made such a great impression. We can't wait to welcome you back the next time you visit the area!

"Not clean, shut off water for hours"

1
Trail10619723464, Gilbert, Arizona 12/06/2019

We noticed red stuff on the sheets. We had to have them changed by facilities. Water was shut off for several hours and we were unable to flush toilets or take showers. We checked out early and hot another hotel. Dont reccomend.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your review. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. We will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

"Not bad, but not what I expected"

3
Jason C, Shady Spring, West Virginia 11/06/2019

Ok, the best part is that this hotel is in Disney Springs and they provide free shuttle to the Disney parks. When we checked in the people working the desk were very friendly and helpful. I knew about the $13 a day resort fee, but then they hit you with a $9 a day parking fee (that is not mentioned on BW's website.) I had 2 rooms reserved and I cashed in my Best Western reward points for 1 of the rooms but I still had to pay the resort and parking fee on it. Then another thing I can't stand, they don't have luggage carts out for you to use, they make you use the Bell hop. I can take my own luggage to my room. I can't remember my room number but I was on the 7th floor. The A/C made a loud noise while it ran. Then in the shower you had to run the water for 5 minutes and let it get scalding hot before turning the shower on. If not after 10 seconds the water coming out of the shower turned ice cold. The room was clean overall. Last they have gift shops and restaurants, so I went and bought a cup of coffee in the lobby and it was $4.25 for a cup of regular coffee !!!!! I think they would probably do more business if they would lower the prices a little. With all the construction going on and additions I hope they do some renovations and upgrades to the HVAC and plumbing to the current portion of the hotel

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to submit a review of your recent stay at our hotel. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. We will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

"UNDER CONSTRUCTION/RENOVATIONS"

3
No N, Atlantic City, New Jersey 10/06/2019

Only stayed one night after finding out hotel was under construction/renovations. Staff was very accommodating and friendly. The back of the hotel is a construction site. Constant noise in pool area. The location will be good once renovations are complete.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. While we're glad our friendly staff was able to assist you, we are disheartened to hear that the construction was so disruptive to you. We hope we get eh opportunity to welcome you again once the project is complete as we think you'll really enjoy the expansion and renovation.

"Best Western Lake Buena Vista"

5
Safari53991825526, Huntington, West Virginia 10/06/2019

Convenient area in Disney Springs, overlooking Lake Buena Vista. Staff was friendly and professional. Fabulous value. Great pool, restaurant, little market with drinks and snacks, also Pizza Hut express. In hotel souvenir shop. Shuttle bus system, was wonderful!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando!

"Outstanding staffs"

5
princess_coleman, jackson 04/06/2019

Good service and good staff anytime you walk thru the entrance the staff is very friendly and make sure you're comfortable at all times also have valet parking as well and make sure u taste the wonderful food in the restaurant .......

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando!

"Total relaxation"

5
Climber09180609263, Parkland, Florida 04/06/2019

My family and I come to this hotel often. Even with all the construction we enjoyed every minute that we were there. The employees made our stay the best. We always feel like it's our home away from home.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for continuing to choose the Best Western Lake Buena Vista Resort. We're thrilled to hear you enjoy your trips so much, especially the service provided by our team members. We truly appreciate your patience with the construction and we can't wait to welcome you back the next time your travels bring you to Orlando!

"Nice stay, but..."

4
Traveler23521177966, Miami, Florida 04/06/2019

My stay at Best Western was good. A few things could have been better. This hotel is at the beginning of a big construction project. It did not interfere with our stay. Everything was completely separated so it would not diminish our experience there. The new building should be amazing when complete. Problems were minuscule

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your review. While were disappointed to hear that you experience some minor issues we are glad you enjoyed your overall experience. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

"Family Vacation 2019"

4
Cheryle B, Crystal River 04/06/2019

After reading the reviews for this resort was a little leery as several were not so favorable. The hotel was great. Rooms nice. Pool area nice. Buffet Breakfast well worth the price, and kids were free....the buses to the parks are so NICE, and were running every 30 minutes, unlike some of the reviews I read that said they never showed up. We never waited longer than 15 to 20 minutes on a bus. We would stay here again. Thought it was little pricey, but then what isn't at Disney.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Cheryle, thank you for taking the time to review your recent stay with us. We're glad that we were able to exceed your expectations! We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back.

"A haven "

4
User 02/06/2019

Even if it's a good walk to the Springs this location is a repeat for me. Great staff, friendly even on the very busy Memorial Day weekend. Place was clean despite construction of new "wing?" and when I checked in and asked about available upgrades the clerk made sure I was "Disney" view. Comfy bed, cold air and pool water perfect. 18 bucks for breakfast a bit much, my opinion, but the staff does great with this old place.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Deborah, thank you for taking the time to leave us a kind review. We're glad you enjoyed your overall time with us, especially our friendly staff. We will be sure to share your feedback about the breakfast with our leaders as we are always looking to improve the guest experience. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

"If You Want to Waste Your Money..."

1
User 29/05/2019

This is the place for it. Want hot water? Too bad. Want the front desk to answer the phone? Have fun with that. If you're expecting housekeeping to show up without you calling for them, think again. The only time housekeeping made an appearance was at 5 o'clock in the afternoon, and she promptly told me to get out so she could clean. I reported a broken light and no hot water the first night I arrived, and neither problem were ever fixed. Do yourself a favor and just stay in a cardboard box.

"Great balcony view"

5
User 28/05/2019

Had a great view with a balcony . They had working ac. And room service.. the food was good and the hotel was easy to get around .if I go back I'll be staying there again. It was close to Disney world about a 8 min drive and they have shuttles that take u there

"Worth every penny. "

5
MBodzio, Mississauga, Canada 27/05/2019

This was one night stay before we went on to Disney AllStar Resorts. It was worth every penny. Front desk staff was superb. Room very clean, with super view. Beds super comfortable. Fridge, coffee maker , safe all in . Breakfast staff was super, food was great. Outside swimming pool Nice!!! They are under renovation on the outside , I can't wait when they finish , it will be glorious. Next time we will make the stay longer. Thank you to the front desk lady she was awesome, we checked in at 1 am and she made it so much fun . We will be back. Enjoy my friends.

"Memorial day weekend"

4
Relax32069347352, Boca Raton, Florida 27/05/2019

Extra magic hours but undergoing construction. The room and hallways were a bit warm. The wallpaper in hallways were bubbling. Overall room was clean and bed was comfortable. Breakfast buffet was good, fruit was fresh

"Convenient and comfortable by Disney"

5
Andrew B, Winter Springs, Florida 26/05/2019

This hotel is fantastic! The staff is super friendly and helpful, the rooms are very comfortable, at check in you get valuable coupons and information about Disney and the shuttles, biggest benefit is the close proximity to Disney springs!! After the shuttle brings you back from a long day st the parks it's a short ride to Disney springs (aka downtown Disney) for shopping dining and entertainment. I live close and when I need a quick stay cation I stay here

"An oasis inside Disney world complex"

4
wmatutino, Alberta, Canada 22/05/2019

Stayed here while visiting Disney. The hotel itself is on the property of Walt Disney World Resort. The location was great, just right across from the Disney Springs area and some fast food restaurants. The shuttle, to and from the parks, was really helpful (free of charge and available to tourists every 30 minutes). Parking and wifi throughout, are also free. Oh..and the rooms were cool with furnished balconies and some with Disney views! Over-all, we enjoyed our stay here and would recommend this to everyone wanting to visit Disneyworld.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, thank you. We are glad you enjoyed our attentive staff and property. We are very proud to offer exceptional service to all our guests and we hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back.

"Inviting and Convenient!"

5
User 21/05/2019

Although under construction the entrance is warm and inviting the moment the door open. Cute shop-comfortable rooms-drinks are expensive (we only spent a night, left very early AM). 20 to airport and free shuttle bus to Disney springs in LATE evening (6pm). I recommend!!!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We are glad you enjoyed our attentive staff and property. We are very proud to offer exceptional service to all our guests. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back.

"Despite construction a very good stay with an unbeatable view of the park"

5
ddymcse, Houston, Texas 20/05/2019

Unbeatable balcony view of Disney and Epcot could watch fireworks. Room was tidy and large. Staff was helpful and friendly. Very close to Disney Springs and lots of dining close by. After construction I am sure it will be a first class resort but construction didnt make the stay noisy or uncomfortable in any way.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We are glad you enjoyed our attentive staff and property. We are very proud to offer exceptional service to all our guests. We also truly appreciate your patience while we work on our expansion and full renovation, and we think you'll love the finish product. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back.

"Overnight stay"

4
Mike H, Corryton, Tennessee 19/05/2019

We stayed here the first night of our Disney trip. We were able to get fast passes 60 days in advance. That was our main reason for staying here. The hotel is nice, but they are doing renovations. Our room was nice and spacious and the beds were comfortable. We would definitely stay here again especially if they keep offering the 60 days fast passes. The hotel is very convenient to Disney Springs.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear you enjoyed your overall experience at our resort, especially our Disney benefits. We apologize about any disruption caused by the construction work while we work on our full renovation. We can't wait to welcome you back the next time your travels bring you to Orlando.

"Used to be decent"

2
User 18/05/2019

This hotel used to be awesome for a budget hotel. We chose to stay here on nights when we would only be staying for one night due to the hassle of transportation to the Disney Parks. Typically it has been a good experience. It is no Waldorf but that's not what we are paying for. It used to be clean with a friendly staff. Now the rooms are falling apart and the air does not work (didn't report it so that's technically my fault) and the staff in the lounge was no where to be found. It felt like we were staying at a roadside motel that cost 35 a night

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, we would like to apologize for your experience at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"AMAZING Staff"

5
Escape58686573410, New York City, New York 16/05/2019

The staff was so helpful and accommodating! We had left something in the safe and because they had moved the safe after we checked out, it wasn't in the room when we came back. Everyone at the front desk worked diligently to find it and offered to send it back to us at no cost of our own. In the end, they were able to find it right before we had to leave! Thank you again for everything! We had a great trip!

"Not the same as before"

3
Daydream35912162972, The Villages, Florida 16/05/2019

Stayed here before and had a great experience. However, this time parking fees were added and not disclosed until we arrived. Parking lot is a mess, no valet and not worth the $9 that was charged. Room was clean but there were repairs needed in the bathroom. I was told that they are getting ready to upgrade the hotel.

"Great location and price"

5
User 16/05/2019

Visiting the area on buisness this hotels location and price makes it ideal. After a long day of meetings and travel it is so nice to unwind and have dinner at Disney Springs which is just a short walk away.

"Take a pass "

2
mrsdvc, Cape Canaveral, Florida 14/05/2019

We always stay with Best Western brand. Till now. If you're handicapped take a pass. No handicap parking. No true roll on short rooms. Claim they are worth on it during renovations. Our room 716 was very dated. Dirty carpeting and walls. Mold in shower area. Balcony door needed muscle champion men to open it! Went to food mart. Deli sandwiches were 2 days old. Yet still for sale. Pizza was made in afternoon and we were there late. The food manager was the only bright spot. He heated up or made a fresh pizza. Not sure. But at least hot. They also advertised they were closest to Disney Springs. They are not. Perhaps once they've fully renovated all these old dirty rooms, they'll be better

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, we would like to apologize for your experience at our hotel. We are very sorry for the service issues you experienced. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great staff"

4
Karen H, Irving, United States 14/05/2019

My son and I did a very last minute Disney trip after a baseball tournament in the area. The Disney properties were booked, so I chose this Best Western because of convenience to where a friend was staying. The rooms are comfortable, and the Disney view with balcony is wonderful. The A/C was just ok. I put it at 67, and the room was still probably around 73. The staff is excellent. The real negative is all the construction. The noise starts up about 7:30am. Once it's all completed, I'd stay here again.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Karen, on behalf the of the staff, thank you. We truly appreciate your kind review and we thrilled to hear that our friendly staff made such a positive impression. Please be assured that we value your feedback and will be sure to check the A/C in your room. We also apologize about the construction disruption and we hope we get the chance to welcome you back and show you the final product. We think your truly love the full renovation and expansion! We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

"Birthday trip"

5
Steven B, Orange Park, Florida 08/05/2019

Wife and I stayed here for her birthday and had a wonderful time even with the construction going on around the hotel property, they made us feel very welcomed at check in, this hotel is very close to Disney Springs and the Disney attractions.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We are glad you enjoyed our attentive staff and property. We are very proud to offer exceptional service to all our guests. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back.

"Fair but ok for the money"

3
KrisNPompano, Pompano Beach, Florida 07/05/2019

For the money and being close to Disney this is a fair place to stay. It is aged and lack of staffing in several areas but again, if price is the point, this will fit. Food at the pizza place again fair. You have to wait, no pricing on things when we were there and no one was around to tell us. We opted to just skip it.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your comments and feedback from your recent stay with us. We are very sorry for the service issues you experienced. Your feedback will help us improve and we will address each of these issues with our team. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

"Beware of double charging and false claims of location "

1
User 07/05/2019

Beware if you call to change your reservation that you're booking a new one. You must call because the BW site is not intuitive to change on line. I got charged the first night for the entire stay and the creepy part of that was the "network" was down so they made a photocopy of my card a vowed to shred it when the network was fixed. Which brings me to checkout and verifying my credit card. Yep had 2 extra nights charged on it and per the finance department I was a no show on the extra reservation that should have been just changes. I convinced the agent that kept telling me it was my fault that I would not give them free money even if I called the local tv station. So they refunding my 2 days. The BW is not walking distance unless 2 miles is a stroll for you- that is only to the parking lot of Disney Springs. If you take the bus that runs every 45 min( not 20min) they will pick you back up at the farthest end of the Disney Springs parking lot. You do pay resort fees but are not recognized as a Disney resort in the eyes of the Disney folks who charge $25 per day for parking in addition to BW who charges $8 a day for parking in a now construction zone. The elevators take average of 10 min the rooms are barely clean with painted over condensate stains near dirty ac intake. If you're doing Disney add up all the fees and missed opportunity to save precious time plus all other hotel chains offer free breakfast not BW. Stay somewhere you don't get the bums rush and ripped off.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, we would like to apologize for your experience at our hotel. We truly appreciate your feedback regarding your recent stay with us here at Best Western Lake Buena Vista Resort. We will be providing your comments to our team to ensure we are best accommodating our guests. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great for Disney"

4
User 06/05/2019

If your looking for a homey place to crash without breaking the bank, I'd recommend this hotel. Great value - located in the Disney Springs area so you get the benefit of free shuttle to and from any Disney park as part of what you pay for and charges less than half of what the other hotels would charge for parking. During our stay we'd always be the first ones for pick up and first ones to be dropped off from all of the hotels in the same route. My family loved how convenient the hotel has been for our Disney trip. Will definitely come back again.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to leave us such a kind review. We're thrilled you enjoyed you stay with us and hope we get the opportunity to welcome you again soon!

"Best Disney Area hotel!"

5
User 04/05/2019

We had a perfect stay, great bus system to take us to and from the Parks and Kathy took great care of us at breakfast. She was the best! Clean rooms and friendly people! Great stay if you want to take a Disney trip!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando!

"COMFORTABLE AND SAFE"

5
Journey42421151923, Sarasota, Florida 03/05/2019

Very nice atmoshere, freindly staff, informative staff, and overall good play to stay. Buses to Disney Springs and Disney are awesome and run every half hour. Would recommend Resort as a resonable alternative to staying at the extremely over priced Disney Properties in the park.

"Usually a wonderful visit"

3
User 29/04/2019

This hotel is currently undergoing renovations and is under construction. Construction is all day and there isn't much parking. While there we had no water all day as it had been cut off as well as the air conditioning was running but limited as far as how cool it could be! Once construction is done we will be back!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your comments and feedback from your recent stay with us. We would like to apologize for the disruption caused by the construction around our property, as we currently work on a full renovation. We truly think you'll love the final product and we hope we get the opportunity to welcome you once it is complete.

"Vacation Stay at Best Western in Lake Buena Vista"

4
User 28/04/2019

Great location. We enjoyed our stay. The hotel was clean and had a very friendly staff. The room was quiet as there wasn't a lot of noise in the hallways. I believe the daily parking fee ($8.00) and resort fee ($13.99) is excessive especially considering that the parking lot is under construction/renovation. Other than that, it's a nice place to stay.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We truly appreciate you taking the time to rate and review your recent stay with us. We're thrilled to hear that our friendly staff exceeded your expectations and that you enjoyed your overall experience. We will be sure to share your feedback about the fees with the rest of the leadership team as we are always looking for ways to improve the guest experience.

"No housekeeping and rude employees working at the front desk."

2
Scenic27351143620, Pineville, Louisiana 27/04/2019

We stayed 11 nights and didn't receive housekeeping on five of those days. We left the room at 7AM and didn't return until after 5PM. We never hung the ‘do not disturb sign' on our door. I complained daily to the front desk. All complaints fell on deaf ears. The staff couldn't care less. When we first arrived we were placed in a handicap room with a gas station style sink, no lights in the restroom, the door would barley shut and the entire room smelled like an ashtray. The cleanliness was extremely lacking. I complained and requested a new room only to be told that nothing could be done because I booked through a third party. I asked to speak to a manager and my room was immediately changed. Our overall experience was dreadful.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, we would like to apologize for your experience at our hotel. We are very sorry for the service issues you experienced. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"heavey construction and very poor shuttle service experience"

2
User 25/04/2019

We stayed here for a week. We chose this hotel for two main reasons. Shuttle service and closeness to Disney springs restaurants. Rooms were nice and well serviced. But beyond that it was a disappointment because of shuttle service experience and heavy construction going on starting at around 7 a.m. which literally shook the hotel building and woke us up. They should either close the hotel during construction or run it at half price. Because if you come back from Disney park late at night and plan on waking up late in the morning DO NOT STAY HERE until construction is finished. Shuttle service was not frequent enough during peak hours. We ended up waiting f or half an hour or more on several occasions. Based on what I hear disney resorts provide way better shuttle service and free transportation from MCO airport. On our first day shuttle left with rest of my family onboard despite me being only 20 feet away from a bus. The staff was mostly friendly. Shuttle service is contracted out to Mears so not sure if staying at other Disney Springs area hotel would be any better in terms of shuttle service. Also, shower faucet was not working and had to call the front desk three times and it was still not fixed during our stay.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will reconsider staying with us again so that we can have another chance to provide you with a superior experience once we are able to complete our updates. - Best Western Lake Buena Vista Resort Management

"Under construction----but a wonderful place to stay"

5
User 22/04/2019

Our room was clean and the staff was amazing. We loved our clean and comfortable room. Even with the construction we enjoyed our room. I loved our disney view and the pool area. The bartender made us a couple of great drinks and was delightful. The front desk people are professional and go that extra mile to meet your expectations. We loved our stay and will return again. Please look past the construction and enjoy this hotel.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Amy, we cant thank you enough for your kind review. We 're thrilled you enjoyed your stay and we hope we get the opportunity to welcome you again the next time you visit the Orlando area.

"under construction"

1
Jet39630489980, Montreal, Canada 20/04/2019

you cant stay in your room in the day to construction is to loud....i tryed to go to the pool area it was even louder i would never stay there again ,,,i ruined vacation.the only thing that was good was the breakfast,

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, we would like to apologize for the disruption caused by the construction around our property. We truly appreciate your feedback and we hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great and convenient!!"

5
Vana823, New York City, New York 20/04/2019

Great place! Very polite and helpful. I booked dinner with Chef Mickey and the team in the lobby of our hotel. That was so convenient!! The food selection was great and the pool was even better. It's walking distance to Disney springs. Nice stroll if you're a walker. The rooms was always clean and I'M A CLEAN FREAK!! Absolutely no complaints. My four year old loved it!. I would definitely stay here again!!!!!!!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, thank you for sharing your review. We are glad you enjoyed our attentive staff and property. We are very proud to offer exceptional service to all our guests. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back.

"CONSTRUCTION SITE!! NOISE! NOISE! NOISE!"

2
Jeanie J, Minneapolis, Minnesota 19/04/2019

I have stayed at this hotel many times when going to Disney World, as I am an annual passholder. The people at the hotel are absolutely warm and friendly. The perk of being able to use Extra Magic Hours at Disney is wonderful, as is the free bus service to the parks. That said, I came to this hotel for a short break with my husband this week. We arrived to a construction zone. Literally. It was like the hotel was this oasis in the middle of construction all around. I thought, well, it can't be too bad, at least the pool is still operational. Well it was. At 8:00 AM we were awakened to jack hammering that literally went on all day until about 5:00 PM. There was no way we could rest in the room (the whole hotel vibrated inside from the hammers) or the pool, since it was so noisy. I complained a little to the evening front desk people. They totally got it. They offered us complimentary drink coupons and free breakfasts. Very nice. I also complained a little to the morning desk people. Their response was totally different. They pointed to a piece of paper saying there would be construction going on while we were staying there. We know now....we didn't know before we arrived. They also failed to report to the morning housekeeping that we were checking out an hour later due to our perks. We were sleeping when housekeeping knocked on the door (we had a do not disturb sign on the door). Again the response was....meh. Morning staff needs a little more training on customer service. I would not stay here again until construction is over (which should be completed in 2021 as they are building a new hotel and renovating the old one). However, if you just plan to go to the parks all day and return late, this should be OK. If you plan to come back and nap....wont' happen....too much noise.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We are sorry you were unsatisfied with your stay at our hotel and we will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

"Best Western"

5
Safari34082547805, Largo, Florida 19/04/2019

Very polite, beautiful pool and even though they were going through construction...it was very clean and it's as though it didn't even get in the way. There was a little noise from a jackhammer?, but it wasn't too bad.

"I Dream of Jackhammers"

4
Marcia H, Greenville, South Carolina 18/04/2019

This is a hard review to write. When we pulled up to the hotel, I had no idea there was any construction going on. That immediately brought their grade down to three stars for me and barely hanging onto that. The parking was a little confusing because you can't really drive up to the lobby. From what I could tell--and I could be wrong--if you drive up to the lobby, your next stop is out to the main road because you can't go around the building due to the construction catastrophe. In the Disney Springs area, that main road can be a nightmare in itself. Once we parked and made our way to the lobby, everything changed. I like a hotel that comes with not only a gift shop for your last-minute Disney-themed items. However, it also had a mini market that had pizza, coffee, juices, snacks--you name it. When you're as exhausted as we were, you appreciate little things like that. Also, the nice lady at the front desk gave my daughter complimentary ice cream, which touched her grumpy little soul. Hats off to the reception staff for that. As you're checking in, that's when they let you know about the construction hours between 7:00 AM and 6:00 PM and even have you sign off on it. Anyway, if you can look past the plastic taped here and there, you'll realized it's a nice lobby, complete with the Disney Wheel and Deal Desk, also known as the Disney Corner or whatever they call it. They offer complimentary fruit-flavored water for those who are parched and the kids will enjoy the hopscotch at the entryway. One interesting thing about this hotel--and I don't know if there are cameras or a secret button under the main desk--is there was always an elevator open and waiting for the next guest, assuming all of the elevators were already being used. I loved that! When we got to the second floor, our room was huge! Whatever the standard hotel room is, you can bet this one was bigger. Plenty of room to move around two double beds and very clean. The floors passed my white sock test. I like how there a "dressing" area outside the bathroom so that if you want to do your makeup while not hogging up the bathroom for those who need it, you can use that area. A large safe was in the closet. Not that little shoe box you usually get. I'm talking about one about the same size of a small fridge. The bathroom was clean and trust me. You get double the amount of washcloths and towels. Loved that, too. Being on the second floor in room 202, the construction came loud and clear. I'm not sure if everyone else around the hotel heard it, but it was enough to drive us out of our room and to our predetermined Disney park. After an amazing night's rest on their luxurious beds, I woke about 10 minutes before the construction was supposed to begin. Thankfully, the actual jackhammer didn't start until around 9:00 AM. If you want to make sure guest leave the hotel by checking out time, that will do it. Or course, I'm sure that wasn't their intention with the construction. I have a feeling once it's all done this could be a very nice, upscale resort that will make you thankful you stayed here. Even though I hated the construction and wouldn't advise anyone stay here if you're planning to spend time in your room between 7:00 AM and 6:00 PM, if you can look past all of that, it's really a great place to stay and why my 3.5 stars (what I really want to give it) tipped over to 4 instead. It's certainly not a 3-star hotel with or without jackhammers dancing in my head.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Marcia, thank you for taking the time to leave such a detailed review. We're thrilled that you had an overall magical stay with us and that the friendly staff was able to exceed your expectations. We apologize about the construction but we really think you'll love the finished product. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back.

"“Accommodations Fit for a King!” "

5
204kennethi, Durham, North Carolina 17/04/2019

I was so excited to be back on Hotel Plaza Blvd close to Disney Springs. As I was driving up and noticed all the “green fencing” and I became disappointed with all the construction. I assumed this was t going to be a “magical trip” since the hotel was being renovated. I checked in and was pleasantly greeted and was acknowledged as a loyal member. I was given a “goodie bag” ..to top everything off, the front desk professional stated that I was being upgraded as a loyal member to a suite! Wow! Was a “magical experience! Even under renovations, this 18th floor suite was beautiful, from the living room to sun room overlooking Lake Buena Vista and Orlando, awesome surprise! Lastly before “retiring to bed” in my suite, I got a cup of custard with caramel sauce and nuts!! It's going to be a fabulous hotel when renovations are complete!! Can't wait to return!!!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, thank you. We truly appreciate your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando!

"Great price for a reason."

2
Voyage19989454129, Louisville, Kentucky 15/04/2019

We knew going in there was construction to the location. It really wasn't that big of an issue as we were out to the room most of the time, but if you plan on being in your room during the day, during the week it is incredibly loud. The construction did cause our sink to back up once and the light cover in the bathroom fell and hit my husband in the head, but the hotel staff were quick to handle these issues. The renovations are incredibly necessary as the rooms and hallways are outdated and well worn with numerous areas of water damage and rusty balcony furniture. The beds and surfaces were clean so it was not a concern there, but the areas were well used other than bedding and towels which were very clean. The staff are very kind and helpful and the location is great.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We're thrilled to hear the service provided by our team members exceeded your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"CONSTRUCTION!!!!"

1
18barryr, Atlanta, Georgia 12/04/2019

Don't stay here there will be horrible sleep time for you here wait until construction is finished, and you will not know about it because they don't tell you when you book! The jack hammers will wake you up at 9am

"Okay Stay"

4
mindy802, Russell, Pennsylvania 12/04/2019

My husband and I stayed one night here. Our flight was arriving late and while we usually stay at an airport hotel, they were booked and expensive. I was planning to visit Disney Springs for a few hours the next day so after much research, I booked this BW. The hotel is older. We arrived at 11pm and there was not one parking spot to be found. They did offer to Valet Park our car at no extra charge. The young man who was working that night was super nice! The lobby was beautiful, our King room was nice. It just seemed outdated. The bed was great and the room was clean. We went down for breakfast where the buffet was $18.99 per person! That was not for us so we ate a breakfast sandwich and coffee in their little cafe area. It was surprisingly very good. We had a balcony overlooking the parking lot and construction area. I would definitely say a bit pricey at $181 for literally a few hours. I would stay again, hopefully at a better rate. It's considered Disney property, so everything is expensive.

"Friendly and clean"

5
Geraldine D, Jacksonville 10/04/2019

We have been staying here for over 5 years. Always friendly and clean, if we have had a problem they take care of it right away. Love the buses to take you to the parks and very close to Disney Springs.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando!

"Wait till renovation is over"

2
Jennifer L, Tampa, Florida 10/04/2019

I will not be staying here again till renovation is over. It was so loud and with an infant that needs a morning nap the noise made it nearly impossible. It is in a great location and has transportation to disney parks.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, we would like to apologize for the disruption caused by the construction around our property, we are currently working on a full renovation to our property to better accommodate our guests. We truly appreciate your feedback. We hope to have the opportunity to welcome you in the future when your return to Orlando.

"Great Staff. Nasty Rooms."

2
Sherpa22752172319, Birmingham, Alabama 09/04/2019

Hotel Staff was always very nice. Room was horrible. Within 5 min I killed a large roach crawling up the wall by my suitcase. Beds were sagging. Towels were stained. TV wouldn't go into sleep mode. Room smelled like feet.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, we would like to apologize for your experience at our hotel. We are very sorry for the service issues you experienced. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Never again"

2
User 04/04/2019

Horrible paid for Disney view balcony saw 2 fireworks. Construction noise was unbearable. My 6 month old couldn't sleep. I couldn't hold a conversation with my wife the noise was so loud. The only positive was the location

"Okay hotel"

3
User 31/03/2019

The hotel was not bad! Friendly staff!! The pool was small and construction around the hotel but the noise didn't bother us. They are making hotel better and I think it's sold. The location was pretty good! Great shuttle services to Disney parks! Across the street restaurants esp the steak house is a huge rip off!! Go to Disney springs instead! We had a great trip! The rooms were a little dated but the hotel did its job! The room was clean!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando!

"Very happy with this choice!"

5
User 31/03/2019

Great hotel for the value. The buses to the parks each day were convenient, fast, frequent, friendly and nicely timed. This hotel is the first stop in the mornings and the first on the way home at night.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We are glad you enjoyed our attentive staff and property. We are very proud to offer exceptional service to all our guests. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back.

"Positive experience"

4
Travel59239984590, Chicago, Illinois 30/03/2019

Although under construction, the hotel was clean and welcoming. The staff was accommodating and friendly. My daughter's birthday was during our stay and the front desk made sure our room was decorated while we were out for her special day. I will also say that the bed were top notch! The mattress' were comfortable and in comparison to some higher end hotels that we have stayed at, these were the BEST. Part of Disney property, we got the same amenities (except keys on the magic band) that other resorts are given - ie extended park hours, transportation, Disney decor and feel. A quick 20 min drive to the main resorts and parks, this hotel was less crowded and a great choice for us. Currently under construction (parking lot) with a second tower and future remodel of the current tower, this hotel should be considered by anyone considering a Disney getaway.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando!

"Great location"

4
User 28/03/2019

Great location in Disney Springs. We used the shuttle to get to and from the parks, and this was very convenient. The front desk staff was also very friendly and helpful. The rooms were a bit outdated and not as comfortable as I would hope for a Disney hotel. Would have also enjoyed a free continental breakfast, but we knew they didn't have this amenity prior to booking.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to review your recent stay with us. We're glad you enjoyed our friendly staff and convenient location.We are happy to let you know that we are currently working on a large project to do a full renovation to better accommodate our guests. We will be sharing your feedback with our Leadership team. We hope to have the opportunity to welcome you back soon.

"Pretty Good Stay"

3
amberm619, Etowah, Tennessee 27/03/2019

Overall, the beds were comfortable, the rooms were clean, and the staff was friendly. The location is super convenient and there were a lot of amenities on the property including the pool and little food court area. There was construction going on but it didn't really bother us since we weren't planning to sleep in that much. We always travel with a sound machine so it didn't really affect our stay. The parking was a little inconvenient which may be due to the construction. The sliding door on the balcony was pretty hard to open and close but not a huge deal. The website did say that kids ate free at the breakfast bar. My husband took my little ones down while I finished getting ready and was told only one of them could eat free. I'm assuming that if I had been down there both could've eaten free. That was a bit off putting since it wasn't specified that it was one kid per adult. My biggest complaint is there isn't a designated smoking area and a lot of guests are just smoking right as you come in and out of the main entrance. If you are waiting on a bus or other driver, you have no other choice but to be right there with the smokers which isn't ideal for children or others who has sensitivities to cigarette smoke.

"Best Western Lake Buena Vista"

4
User 26/03/2019

All of the staff members that we came into contact with were very friendly. We had difficulties with misinformation regarding the park busing causing us to be unable to utilize it. The outlets in the room were also terrible. Plugs were just falling out of the wall. The outlets that we were able to use were painfully weak and hardly worked.

"Wait until they upgrade the property and front desk staff..."

2
gkhicks, Haymarket, VA 26/03/2019

Great location (up the road from Disney Springs), but the hotel is under construction (inside and out)... so unless you have a room facing the lake, you'll be looking down at a mud pit. Service from the front desk staff is poor... and the hotel needs to provide some skills training and/or replace. The rooms are clean... but very dated. (This will be addressed as part of all the work being done at the property.) Also, be aware that this hotel will charge two separate additional fees for "resort services", and parking... which you need to read in the fine print. This was not a good experience.

"Disney Stay."

4
Marioaf6788, Valdosta, Georgia 25/03/2019

Great hotel for the price. The location was awesome and the food in the hotel was great. The best part read the fact that they had a free bus service that will take you to either Disney springs or Disney world.

"Excellent value"

5
Departure59131873298, Tampa, Florida 21/03/2019

Super friendly staff, buses that take you to the parks, and great value for the price!! They're adding another tower. I only hope the prices don't go up too much because The value in the Disney Spring hotels is you have a great experience similar to Disney resorts but not costing you as much as saying at an actual Disney resort.

"No comfotable chairs in the room"

2
User 21/03/2019

Only a kitchen chair provided in the room, asked at the front desk for a more comfortable chair, due to medical reason, supervisor said none available. As a result room and beds we not comfortable nor was management accommodating.

"MAJOR CONSTRUCTION GOING ON"

2
Bryan S, Columbia, Maryland, United States 19/03/2019

We stayed at this hotel March 3-March 6, 2019. We chose this hotel because it was an "official Disney Hotel"...well it was far from Disney Standards. The room was very old, and had no plugs on the beds side, so we had to plug everything in across room or in bathroom. We stayed on the 15th floor, we noticed the curtains moving, and thought it was the A/C, but no, there was a gap in the sliding glass door that air was blowing in. One night we came back to our room smelling like Marijuana from someone smoking on a balcony near by. We woke up one morning to a note saying that electric and water would be shut off at 10am due to construction...unacceptable. The hotel is going through some sort of renovation, and during the day the hotel is filled with construction crew members. They only had 1 elevator working, and most guests had to wait for long periods of time because the construction workers were using the elevator to go up and down (why would they not use a freight elevator?) Being a Official Disney Resort, we were told there would be shuttles to take us to parks every 30 mins. We waited for over an hour and no shuttle ever came for the Magic Kingdom. a guest staying at the resort told us they never saw a Magic Kingdom shuttle come day before either. We had take a shuttle from one of the parks to Disney Springs since our hotel told us there would be a shuttle going until 3AM to and from Disney Springs. We waited for an hour and half with no shuttle. It was 4 of us and 2 other guests sitting waiting. We all kept calling the hotel and they kept saying "it's coming". I would not stay at this property again. It really was a disappointment for all of our guests.

"Disney High School Baseball Spring Training"

5
I3687JBdavids, Daytona, United States 19/03/2019

Our grandson is on his HS's varsity baseball which came to Disney for spring training. We are grandparents who live in Fl. Good opportunity to see grandson. We did not want to stay with a lot of kids and knew of this BW. Nice stay (without breakfast included) Very easy to get to the ESPN Disney field fron the hotel.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review and for choosing Best Western Lake Buena Vista Resort. We're thrilled you enjoyed your stay and your visit with your grandson. We look forward to welcome you back soon!

"Would not Recommend to anyone."

1
DisneyFanKP, Pensacola, Florida 16/03/2019

Had stayed at this hotel many years ago and it is a preferred hotels on the mousesavers website so we stay 3/3-3/6. The construction noise did not bother me. There was however as several other reviewers have mentioned outages of elevators, power, and water that we were made available of the night before for the following morning that was absurd. I understand that the hotel is under construction and renovations but they use this to excuse all the disrepair even a dirty room. The shower was stained brown in the bottom, the bathroom door, room walls, and ceiling were chipping paint. The mini fridge was frozen at check in and defrosted making the carpet soaking wet in front of it. Of the 4 electrical outlets in the bedroom 1 outlet worked. The comforter either had no been cleaned or was stained with a brown substance. It is clear the cleaning crew does not care. Please do not waste your money staying here. While the location is convienent it is not worth even considering a stay here.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, we would like to apologize for your experience at our hotel. We are very sorry for the service issues you experienced. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Clean hotel with friendly stage"

4
Christopher D, Rochester, New York 14/03/2019

Our room was a little dated, but they are adding another wing so we were a little forgiving of this. Hopefully they'll come back and fix it up when they're done. The staff was great and the shuttle was convenient. We loved being able to walk to Disney Springs every night. The walk is beautiful and we felt safe even when walking at night.

"Run away!!"

2
Meadow1693, East Meadow 12/03/2019

I know it's under construction but the heavy equipment starts banging around at 7am and we're on the 17th floor and it's loud enough to wake us up. Hotels are often guilty of having thin walls, here it's a thin ceiling! The people in the room above us are rolling suitcases around their room and it's frighteningly loud. The hotel itself is shabby and in desperate need of renovation (but not before sunrise). Double check your bill because they charged me for something that was included in my reservation. There are no working outlets near the bed even the alarm clock is across the room... the balcony door takes 2 people to open and close and the closet door is stuck halfway open... Do not pay extra to have a view of the fireworks- they are so far in the distance it's not nearly as cool as it sounds.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We truly appreciate your feedback regarding your recent stay with us here at Best Western Lake Buena Vista Resort. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"DO NOT STAY HERE UNLESS YOU WANT TO PAY HUNDREDS MORE THAN WHAT YOU ARE TOLD"

1
User 10/03/2019

My husband and I stayed here this past week and were charged hundreds of dollars over what we were told we would pay. We booked an additional night before the time of our stay and they took the card number to charge it but didn't charge it until the day of the additional day—instead of being around $154.00 they charged us over $300.00. My husband went back to talk to them regarding this and they dropped it down to a little over $200.00 with no explanation as to why it was over $300.00 in the first place. In addition to this we were charged close to $50.00 for something that was supposed to be far less. When contacted regarding this the staff was extremely rude, actually rudely saying “geez” on the phone with me because we had more than one card linked to the room. I've never been so disappointed in a hotel and the service we received. Don't waste your money here—stay at a full blown Disney resort because you're going to end up paying the same amount anyways after all of their hidden fees and charges rack up.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, we would like to apologize for your experience at our hotel. We will be providing your comments to our team to ensure we are best accommodating our guests. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Rude hotel staff overpriced breakfast and nothing in room worked"

2
Escape58651596300, Clearwater, Florida 10/03/2019

Avoid eating here food is horrible !!!! Staff is not friendly at all there was only 1 young lady who was very helpful and nice who checked us in . Tv remote didn't work beds where EXTREMELY UNCOMFORTABLE blow dryer was hanging off the wall broken pool is below average not worth the resort fee + parking

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, we would like to apologize for your experience at our hotel. We are very sorry for the service issues you experienced. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Awesome stay!"

5
User 09/03/2019

We had a great stay at the Best Western Lake Buena Vista! It's location and amenities are awesome! The ability to utilise the Extra Magic Hours at Disney was also a great bonus! We will definitely be back!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations. We can't wait to welcome you back the next time your travels bring you to Orlando!

"It does need upgrading in the rooms but it was a pleasant stay"

3
SheilaHollywood, Cooper City, Florida 07/03/2019

We stayed Feb 22 for two nights. The valet was immediately there upon our pulling up and offered to bring our luggage in. We arrived late in the day and Fred checked us in and was most courteous. The parking lot was a disaster as they are building another Tower but it wasn't a deal breaker. We never heard any construction.The lobby was bright and clean. There is a small Disney store inside. Our room was two double beds. The seriously need to replace the beds as our bed was tilting toward the middle. The room was clean but the floor lamp had a very loose light bulb socket that made me fear I would be shocked. We didn't use it for the duration. The outlets will not hold a plug. Your chargers will simply fall out. The only outlet that held a plug was located next to the bathroom sink. The coffee maker was appreciated but again, the plug wouldn't stay in and I had to hold it while brewing. The bathroom has no fan whatsoever and the ceiling showed signs of the steam damage. We had to call housekeeping at 3 pm as they had not been to our room yet. We needed linens, refresh on the coffee supplies and cups. Though tired and in need of updating, the staff was the bright spot. They can't help the condition of the place and they sure didn't add to any negativity. They were smiling, helpful, upbeat and happy enough. I love to see that. At night, you need to valet your car for free as the parking lot gets full. They didn't put the "lot full" sign out when we came back at night so my husband parked along the fence. They asked him to move it and when he said where, your lot is full, they acknowledged that they "forgot" to put the sign out to free valet. They did once my husband asked them to. It was a good stay for a couple of days but I wouldn't stay for any longer as my back just couldn't handle the bad beds.

"HORRIBLE"

1
Marilyn D, Estero, Florida 06/03/2019

Filthy, filthy, filthy. No hot water in lobby restroom. Notified elevator would not be working after 10 am on day of checkout. Due to maintenance no water service from 10:30 am to 4 pm. Therefore decreased water pressure and air/heat reduced. Water to be discolored on first use. Left way earlier then expected so we didn't have o carry everything down flights of stairs. HORRIBLE!

"Rooms need upgrade!"

3
W2729WGheatherd, Hammond, Indiana 05/03/2019

I stayed at this hotel about five years ago and everything was exactly the same as it was years ago. Rooms need upgrading but I can say the staff was very friendly and helpful. The hotel was under construction but not sure if it is just the outside or if the whole hotel will get redone.

"DO NOT STAY HERE!"

1
User 28/02/2019

Worst hotel experience of my life...Would NOT recommend. - Check-in took over 20 minutes (yes, we had three rooms for ourselves as well as our extended family, but this seems a bit ridiculous) - After going to our rooms, we tried to plug in our phone chargers only to find out that you can't plug anything in. The plug falls right out of the outlet. With three kids, this is CLEARLY a safety hazard! - Hallways were flooding - their solution? To place an industrial fan outside of our room for the duration of our stay. - Beds broken - had to have mattresses replaced only to find out that the box springs were also broken - Sofa beds were so uncomfortable, they weren't even an option to sleep on. They were no more than a couple inches thick and you could feel EVERY single spring. You would be better of sleeping on the floor. - Cribs provided looked like they belonged in a mental institution - Balcony had inches of standing water, so was unusable - Construction began every morning at 6am - Shuttles were not at regular times and on our last day we waited almost 2 hours for a shuttle to pick us up at the Disney Parks. With three little kids who were exhausted and tired, and having a long day at the parks, this was AWFUL! - My husband had the entire light fixture fall on him while showering. We are talking a large florescent fixture! IN THE SHOWER! - There are no fans in the bathrooms, so when you shower prepare for your room to be like a jungle for the next 6 hours. - The A/C and thermostats don't work as they are supposed to. Your air is either on high or not at all. Hopefully you like lots of loud fans while trying to sleep. We have tried to contact BW corporate who was of minimal help and has referred us to contact the manager of the property. We have reached out on MULTIPLE occasions and can not get her to respond or call back. I could go on and on, but I hope you get the picture. DO NOT STAY HERE!

"A good hotel near Disney with a few cons "

4
larylar96xx, Newcastle upon Tyne, United Kingdom 27/02/2019

This is a nice hotel near Disney springs. The location is was great and it took us just 5 minutes to walk to Disney Springs from the Hotel. The reason we stayed at this hotel is because of the benefits it has since it's a Disney linked hotel. When you stay here you can book fast passes 60 days before your visit, just like when you stay at a Disney resort. Otherwise, you can only book them 30 days before if you don't stay on Disney property. Also the shuttles were such a huge help and run frequently throughout the day and night. Those shuttles were honestly a god send. Our room was nice, a little dated but it didn't look bad. Our room was very spacious and we had plenty of room to stay there for two weeks. The balcony is big and we had a view of Disney springs. The beds are comfy, a little firm but comfortable. The bathroom was a nice size and the shower was very powerful, which is a good thing for me. The cleaners came in every day to make up the bed. They also gave us coffee everyday, although I didn't think it tasted very nice, it was still nice to have. The air con worked really well and the WiFi was fast and efficient the whole stay. There is also a big fridge which would fit plenty in it. The hotel has a hair dryer in it, and it's a decent hair dryer, which was a surprise cause usually hotel hair dryers are terrible. There's a full length mirror on the closet and a mirror above a desk which I used as a dressing table. So ladies, you have quite a few mirror choices! There's one in the bathroom, one outside of the bathroom where the hairdryer is, a big full length one on the closet and a big one above the desk. There is a Pizza Hut on site which is really handy, as well as a mini grocery store and a Disney store. As well as that, there is the grill restaurant. I didn't have breakfast there but I ate there for dinner a few times and the meals were good and the staff were ever so friendly. The pool area is open until 10pm and oh my god the water is lovely and warm. It's so relaxing to come back from the parks and go in the lovely warm water pool. The hotel provides pool towels down by the pool but they are very very small, that being said, they are still usable and it is nice for them to offer pool towels as a lot of other hotels don't. I felt safe at this hotel. There is security outside and police patrol the area and outside of the hotel so you are safe here. Here are the cons. • Right now there is work being done on the hotel. So during my stay the main entrance was blocked off and outside the hotel didn't look as pretty. Also, it could be quite loud since there was building work going on but I never heard any of it whilst being in my room. They don't do it through the night. • The air con is the loudest air con I have ever heard. I've stayed in many hotels and this air con is definitely the loudest. It sounded like a bus engine. To be honest though, it worked and that's all that matters. The noise didn't wake me up in the middle of the night, so it didn't effect me that much. • The cleaners need to improve. I came back to my room late at night after a full day at Disney to find my balcony doors had been left wide open. Now I know that I didn't leave them open, and the cleaner definitely forgot to shut them. Not only that, but the cleaner also left her dirty pink cloth next to my bed which she had been cleaning with, so that was just lying around in my room. The cleaners should pay attention and make sure to shut balcony doors, someone could have got in to my room and stole my stuff and that is very unsafe. Also the cleaning isn't as good as other hotels. • The blankets weren't very good. They were too light for me and it was just a blanket inside of two flat sheets. These cons didn't spoil my stay though, I still had a great time! I would defiantly recommend this hotel.

"Worst stay by Far."

2
Traveler58180451530, Tampa, Florida 27/02/2019

I stayed at this Hotel a few times in the past. This time was by far the worst. NO Running HOT water in either of my rooms. Front Desk Supervisor Ken had attitude when I Check-in. A/C was Crap in both Rooms. I had a hole in my Bathroom Door. The Assistant GM Jared stated, Well nothing we can do at this time. Really, who stays that. I hope they get there stuff together, because it is a Great Location and offer Transportation to the Parks. Retail Young lady were really nice and helpful. One even stay open a few mins late so i could grab something to eat.

"Great Value Resort Hotel"

5
Tina L, Austria 27/02/2019

We were staying for 2 weeks in this hotel. We had our room at the 12th floor with the view over the parks (the fireworks every single night were amazing). Our room was big with 2 King Size beds in it. The bathroom had a tub for easily two people to it in. The room was equipped with a coffee machine (including free coffee tabs every single day!) and a big fridge. Since its a Disney Resort Hotel you can use their free shuttle bus which takes you every half an hour to the parks. You can also use the "extra magical hours" which come in handy if you wanna ride certain attractions. The hotel itself is located close to Disney Springs area. You'll reach it after 10 minutes walk. In the nearby area you'll find a Walgreens, a 7/11, some souvenir shops and restaurants. The staff is super friendly and helpful. We would book this hotel again.

"Disney Trip"

5
Donald S, N Ft Myers Fl 27/02/2019

Very nice hotel, we are planning to stay there again in May. Bus system is as good as Disney buses. Since you have to pay to park at a Disney resort there is really no difference between staying near Disney Springs or on property.

"Great stay! Great price & location!"

4
shesmack, Somerset, New Jersey 22/02/2019

We were planning a quick 2-night stay at Disney, but didn't want to pay an astronomical amount being that it was a quick trip before leaving for our cruise. We found Best Western and were so happy with our stay. We arrived around 4:30pm and were greeted by a very friendly, helpful valet. Check in was quick, easy and within 30 minutes we were off to Disney Springs (within 15 minutes walking). The next morning, we were picked up by the shuttle right in front of our hotel and were dropped off at Magic Kingdom. The shuttle brought us back to the hotel that night. We spent about 45 minutes enjoying drinks at the bar and we then ventured off to Disney Springs yet again. The next morning, we enjoyed a delicious breakfast with Mickey Waffles and made to order eggs/omelettes! Overall, we had a great experience!

"Great stay! Wish the transportation was better."

4
User 21/02/2019

Although the hotel is under construction, it did not affect my trip at all. The hotel and its rooms were clean and spotless. Beds were comfy, and food was yummy. I didn't like the bus service. It comes every thirty minutes and you must be there with your entire party or the bus will leave you. The buses don't go directly to each individual park. Its two parks per bus. That become very time consuming.

"Nice hotel, bad time to stay there"

4
User 21/02/2019

This is a nice hotel, but the current construction going on is HIGHLY disruptive. At 7:30 am, we were awoken to loud power drills going on right outside our room. You can't watch tv or take a nap during the day because it's loud right up until the early evening. If we weren't there such a short stay, we probably would've switched hotels.

"Not bad"

3
User 19/02/2019

Good location to Disney Springs, nice room. Mattress and pillows were to firm for my comfort but overall nice. Rooms were very clean, room refrigerator is a nice size, and the balcony off the room was nice even though we had a view of the parking lot and construction.

"Great location!"

5
karoleigh, North Carolina 18/02/2019

Our trip to Disney World was a last-minute choice. We have always stayed at Disney properties such as Port Orleans Riverside during our visit, but this time we opted to stay in the Disney Springs area at this Best Western. The primary consideration was not just to find a hotel, but to find one that had a Disney Parks shuttle. There is a resort fee of $13.99, and it costs $7 a day to park at the hotel if you have a car with you. This is one of the hotels, located on what I referred to as “hotel row,” that has a park shuttle bus. It runs every half hour, starting one hour before the park opens. The shuttle bus arrived on time, exactly when it was supposed to. The hotel is in a great location. There are restaurants galore within an easy walking distance. The area is very pedestrian friendly, with nice, wide sidewalks that take you under shade trees. The highway crossing was easy, with a good crosswalk. You can also walk to Disney Springs in about 10-15 minutes, depending upon how fast you walk. There is never any reason that you will have to take your car anywhere while staying at this hotel, and that's a great feature. The hotel has comfortable beds, a friendly staff, and a nice swimming pool. They have a buffet breakfast if you feel like eating at the hotel. They have a gift shop with Disney souvenirs. Every room seems to have a balcony, and we watched the fireworks from the park from our balcony at 9:00. Tip: Ask for a room that overlooks the lake, Disney Springs, and the Disney Parks. You will enjoy the sunset and the fireworks. This hotel was quiet and didn't seem to have a lot of noisy children as some of the park hotels do.

"Walking distance to Disney Springs"

4
Heather B, Victor, New York, United States 13/02/2019

I ended up here last-minute when my flight home from Disney World was canceled, and Disney had no rooms available. The best thing about this hotel: the staff. Everyone was incredibly nice! I also loved that I could walk to Disney Springs for dinner that night. The decor of this hotel is rather dated, but the entire place was very clean. Overall, a good experience.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Heather, we truly appreciate your kind words. We're thrilled to hear that we were able to exceed your expectations and that our friendly staff made such a positive impression. We are also excited to let you know that the construction work you saw is party of a large project that will almost double the size of the property and include a full renovation. We hope we have the opportunity to welcome you back the next time you visit the Orlando area.

"Good Locatoin on Disney Property at a Very Good Price"

5
Toni M, Fort Lauderdale, Florida 11/02/2019

I was very happy with our stay at Best Western. We had a view of Orlando from the 16th Floor and the room was clean, the mattresses were very nice. The hotel had many perks to it, including a shuttle back and forth to the theme parks. We were in walking distance to Disney Springs. I would stay there again.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Toni, Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations. We can't wait to welcome you back the next time your travels bring you to Orlando!

"Clean?"

2
GoPlaces34805457851, Ormond Beach, Florida 11/02/2019

The hotel was over book and. The common areas in the lobby and pool area seemed neglected. Two days in a row asked that's a bathroom in the lobby be cleaned and each day was worse than the next. The staff that was present you are very nice

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, we would like to apologize for your experience at our hotel. We are very sorry for the service issues you experienced. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Price & condition of hotel not worth Disney perks."

2
Ann Marie F, Columbia, United States 10/02/2019

Average price per night & poor condition of hotel didn't make good value. Cheaper to stay at brand-new hotel & pay parking each day at Disney rather than rely on bus shuttle. The room was innill repair. Although clean.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to submit a review of your recent stay at our hotel. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. We will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

"Good place for the price"

5
User 08/02/2019

I only went there to sleep (didn't use the pool or check anything else) and then added the breakfast buffet.The stay was good and the breakfast was delicious, I found the price to be very good for what I received.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations. We can't wait to welcome you back the next time your travels bring you to Orlando!

"updates needed"

2
Ken C, Smithtown, New York 07/02/2019

Stayed at this property while attending a trade show. Extremely weathered. Interior in major need of an update - dirty carpets, paint chipping, molding falling off. Very aged and in need of moderization and cleaning. I guess if your on a budget and taking the family to Disney it would surfice, but there MUST be better options out there.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We are sorry you were unsatisfied with your stay at our hotel and we will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

"Exactly what we wanted."

4
Getaway20954077957, Mississauga, Canada 07/02/2019

Price was good for the service shuttle buses from hotel were great. Apparently this review needs to be 200 characters long and that is all I had to say about the hotel. I shall keep wrieto meet the minimum

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for choosing Best Western Lake Buena Vista Resort. We can't wait to welcome you back the next time your travels bring you to Orlando!

"Wonderful"

5
User 05/02/2019

They put up a happy birthday banner in the room for my daughter. The food was great. The buses run every 20- 30 minutes and your right by disney springs. This place is great. Will be coming back again

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort Hotel. We're thrilled you had a great time with us and we hope we have the opportunity to welcome you back soon!

"People are nice but hotel isnt clean and the rooms are ran down"

1
sylvia j, Phoenix, Arizona 03/02/2019

I have to call the front desk to ask for housekeeping. When I called they told me the housekeeping leaves at 4 p.m. . I don't get a location that has high traffic like a Disneyland location wouldn't have housekeeping available later than that. I suppose you get what you pay for. The room wasn't nice at all. The micro fridge unit was broken and raggedy. The actual microwave have scratches all over it. The tub had missing paint. Was old

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to submit a review of your recent stay at our hotel. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. We will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

"Great vacation"

4
Compass46745205292, New Egypt, New Jersey 31/01/2019

Great vacation at one of the best hotels around, free round trip transportation from the hotel to the parks . Free internet and the breakfast was really good, not only bagel and cream cheese , fruits pancakes eggs cornflakes coffee.

"Untrustworthy and unkind people/Staff work over here. Never ever stay in hotel as comes with low price"

1
User 30/01/2019

Staffs has no minimum responsibility to speak to customer about their loss or about stay. Best western supports their staff who is untrustworthy who took customer personal items. I would not ever again come to this hotel for stay. No cleanliness and Disney Pass given by best western never worked for us, we had to go thru procedures to show, when we booked the hotel and Park tickets every time we enter Parks and FastPass forget it, it's always a problem, when u buy from these Best Western folks

"Enjoyable stay"

4
Sightsee32817719904, Green Cove Springs, Florida 28/01/2019

Economical hotel. Price very affordable and although some updates are needed, room was clean, sheets were clean and beds comfortable. Check in/check out was a breeze. Front office employees top notch.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We are very proud to offer exceptional service to all our guests. We are excited to let you know that our construction work is part of a full property renovation that will help us accommodate our guests. . We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back.

"Best Western Stay"

3
ryandM8698KP, Trinidad and Tobago 28/01/2019

Good Location for Disney theme parks.Parking fees should be removed. Mattress had to be replace.Not much options for food.Bath rooms should be upgraded. A kids are for play and education should be included

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We truly appreciate your feedback regarding your recent stay with us here at Best Western Lake Buena Vista Resort.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope we have the opportunity to welcome you again.

"January 2019 stay at Best Western LBV"

4
Libraryeliz, Dartmouth, Canada 26/01/2019

Pleasant stay at this hotel for 3 nights. Pros- I cannot say enough about how wonderful the staff were. Each and every staff member we encountered was very friendly and helpful. It's not often that you see this kind of service from every single staff member. Buses run to the 4 Disney Parks. They leave every 30 minutes and we're not crowded like buses on Disney sites are. Great location- 10 minute walk to Disney Springs and IHOP, the opposite direction. Room was comfortable and clean. Cons- although they are renovating, our room on the 5th floor was very dated. It took forever for the shower to get hot. The air conditioning was unbelievably loud, more than just white noise in the background. The buses pick you up pretty far away in the parks and down by Circe du soliel in Disney Springs, which is quite a walk. Overall, a pleasant stay, mostly because of the great staff.

GMLakebuenavista, Owner at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your review and for choosing Best Western Lake Buena Vista Resort. We're glad you enjoyed your overall stay, especially the service provided by our team members. We apologize about the issues you experienced with the room and we are excited to let you know that our construction work is part of a full property renovation. We hope we have the opportunity to welcome you again the next time you visit the Orlando area.

"Pleasant!"

4
RayH600, Regina, Canada 25/01/2019

My husband and I stayed here from January 18-25; Bus service: we took advantage of the free bus/shuttle service to each of the Parks - we never had to wait more than 30 minutes; we were impressed by this complimentary service. Please note; due to unscheduled or unexpected things- a bus may be a bit behind schedule-yes even in Disney this can happen so people chill :) we watched one bus driver assist 4 people(at one stop) with mobile carts and he did so happily but I'm sure this would have thrown his schedule off a bit so keep in mind. Staff: Always friendly & helpful-service with a smile-thank you!!! Bar: had supper there late night Very good food at a fraction of the price of the park Breakfast buffet; quick, nice selection and was good Room: our room faced Disney Spring & parks; it was clean, comfortable and loved the balcony; Proximity; easy 10 min walk to Disney springs always felt safe Overall we were very impressed!! There is some construction going on and they do start fairly early in am; this didn't bother us though

"Wonderful Staff; Great Location; Minor Inconvenience With Construction"

5
Johnson747, Mebane, North Carolina 25/01/2019

I cannot say enough good things about this hotel. My husband and I stayed there last year and it was a good stay. However, during this stay, we brought our son, daughter in law, and 5 year old granddaughter to celebrate the 5 yr old's birthday. We arrived late in the evening after a flight, etc. The 5 yr old was tired and hungry as we were all. One of the best things about this hotel is that they have a restaurant on site along with a snack area that has just about everything you need. You can get take out or get restaurant orders delivered to a table there. We opted for a restaurant meal in the casual atmosphere of the snack area. The waitress (Chay?) was wonderful! She found out that our granddaughter was celebrating her birthday. She took time to walk the little one to the ice cream dispenser and show her how to make her ice cream sundae. We were there 3 days and everyone that worked in the lobby area were extremely helpful. We drove to the Magic Kingdom and Epcot from the hotel, but we wouldn't have needed to. The hotel is on the bus route to all the major attractions. Another plus is that Disney Springs is a mile or so down the street. The hotel isn't the fanciest one around. It needs updating. However, that isn't a bad thing when you take a young child to a hotel. We had two adjoining rooms. They were clean and quiet. Will definitely stay there again.

"Great hotel"

5
Terry D, Clearwater 24/01/2019

Great location and awesome views. Best value for Disney trips. We have stayed all over Orlando area and this one is the best bang for your buck. All of the amenities of a on site hotel without going broke

"WAIT TILL THE CONSTRUCTION IS FINISHED"

2
Cruiser18417231190, North Canton, Ohio 24/01/2019

fine place, great location. stayed 1/7-1/12 2019. early am construction vehicles made this a poor review. no offer to move my room away from noise. 6:30 am construction is unacceptable. I booked third party, had no idea about the construction. I was informed by the desk that I could have found that info on their website. i did check reviews on the booking site. lesson learned, always check the hotel website before booking. especially if you want to do something as crazy as sleep while on vacation. everything else was great. I may go back in a couple of years when the construction is done. until then, there are many other hotels on the same street without the construction noise.

"Great Location, Service, Experience"

4
dlmyvette, Miami, Florida 24/01/2019

I stayed 1 night with my family in January after having an immediate bad experience at another nearby hotel. This hotel was a GODSEND. We checked in with no difficulty, the front door personnel helped us bring our luggage up, made sure we were comfortable and situated before he left us. The room was a 2 queen bed room, mini fridge, small balcony which faced the theme parks, a small closet for personal items, a bathroom/shower separate changing area with large mirror. The beds were comfortable, the room was clean, no complaints about the room. I think overall the hotel might need some updating, but it was great and I would definitely go back. We were starving and the weather was bad so we decided to eat at the restaurant near the lobby for dinner. The service was a bit slow because they did not have a lot of staff attending tables, but the food was delicious and it was very nice to be able eat there without having to leave the hotel. Other family members have had the breakfast buffet there and RAVE about how great it is. We enjoyed our night stay and definitely would recommend staying at this hotel, it's just minutes away from Disney Springs, great location.

"Excellent value."

5
Jet63468940521, Decatur, Texas 17/01/2019

Perfect location. Cheapest parking of area hotels. Excellent service. Front desk has excellent customer service. Free shuttle to Disney. Magic hours included. All in park purchases sent to hotel store.Like staying at a Disney resort but at a 1/3 the price. Would definitely recommend.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled you had a great time with us and we hope we have the opportunity to welcome you back soon!

"Great location"

5
200travelmom, Freeport, New York 17/01/2019

This was my second time staying at this hotel. It is a great hotel for persons on a budget. They offer shuttle services to the Disney Parks and Disney Springs. One of the things I like about this hotel is that it locate close to Disney Spring to the south and another shopping plaza to the north so there is access to restaurants, and other shopping. I preferred my stay at this hotel than my stay at Disney All Star. They also have restaurants on the premises. Downside, there is construction on the grounds, which I think will be damaging as it would block the view to Disney.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We are glad you enjoyed our attentive staff and property. We are very proud to offer exceptional service to all our guests. Please be assured that the addition will not impede our magical views, but will actually add more! We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back.

"Great Location, Great Price, Great Hotel!!!"

5
Wilks1958, Salem, South Dakota 16/01/2019

We drove up from Clearwater Area and spent 6 nights at this Hotel. Great location and shuttle to Disney Parks, close to Disney Springs; can actually walk to Disney Springs in 15 minutes! Food is very reasonable and relaxing to eat in the evening rather than the hectic places in the Parks!! Bartender in the lounge was amazing!! Very quiet and rooms are nice and quiet. Price was reasonable for this area. There was some construction going on as they are adding more rooms. Would definitely stay at this place again!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando!

"Value in the Orlando area is not dead"

5
User 15/01/2019

Great place to stay in Orlando on a budget. No frills, but we didn't need any as we were there for a conference. Very quiet, food was great, staff was even better! We got there early morning (12:30am) and were greeted with a great smile by Pura. And Vickie in the restaurant/bar was amazing.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We hope we have the opportunity to welcome you again soon!

"Staff great but hotel is a building site ."

1
User 15/01/2019

Staff great, location great. Unfortunately the hotel is having another hotel built in the grounds. Work starts at 7.30 every morning and carries on throughout day. Good luck if you want to relax next to pool as building work is right behind it. Front of hotel is blocked off due to trees being removed causing us to walk on the main road to get in and out as we didn't have a car. Stay somewhere else.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, we would like to apologize for the disruption caused by the construction around our property while we work on a full renovation to our property to better accommodate our guests. We truly appreciate your feedback and we're glad our friendly staff were able to assist you. We hope to have the opportunity to welcome you back in the future.

"Great place to stay"

5
705tammieh, Clearwater, Florida 10/01/2019

Coming upgraded to Disney view room so that we could see fireworks. Spacious room with a balcony and beautiful view. Quiet hotel. Could not hear people in halls or other rooms. Walking distance to Disney Springs although option for bus is available. Restaurant is relaxed and service was good. Small food shop to pick up snacks .Ask them for tea if you are a tea drinker as it was not in room. Complimentary Liptons was available. Bus service to Disney parks every 30 minutes.

"Better than All Stars"

5
R_Seagle, New Bern, North Carolina 08/01/2019

I enjoyed staying here better than my usual stay at one of the Disney All Star resorts. The bus was much more convenient. The rooms were larger and more comfortable. Easy access to Disney Springs. Friendly and helpful staff. Would do it again and stay in the same place.

"Nice motel, friendly staff"

3
Myboybirdie, Fort Myers Beach, Florida 07/01/2019

The hotel is modern and nice. The staff was friendly. The location was close to Disney Springs and the shuttle bus makes their first stop there. They charge for parking and breakfast. The pillows were tiny and hard. The mattress was uncomfortable. The refrigerator made sounds through the night that interrupted sleep. The room is small. The beds are full not queen. My family found feces in the pool after swimming in it. They closed the pool and gave us a discount on our stay. 3 stars for looks and shuttle.

"Great stay"

5
User 06/01/2019

Great hotel and right at disney springs there is a bridge walkway so you do not have to worry about crossibg the street. Great room very ckean and roomy.People are so nice and help in any way they can. Thank you Best Westetn for making my stay with family great.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando!

"outdated and not worth the stay"

2
Joyce B, Hoosick Falls, New York 05/01/2019

the hotel is old- outdated, many issues with rooms- electrical outlets broken, heating/cooling broken- terrible lighting internet not really working- buses to and from Disney parks run late continually-

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to leave us feedback on your recent stay. We apologize for failing to meet your expectations. Please be assured that we are currently working on a full renovation to our property to better accommodate our guests. We hope to have the opportunity to welcome you in the future when your return to Orlando.

"Wrong information"

2
Dreamer01643966476, Fort Myers, Florida 04/01/2019

They didn't tell us (me and my boyfriend) that we would need the blue pass to get into the parks during extra magic hours. When we asked they said all we needed was the room key. We got to the park and lost a half hour because we had to go to the front and get one up there. Also the room was a bit dim even with all the lamps on (no overhead lighting). We paid $215 but was more worth 130-150

"Bare Minimum with Maximum Price Tag"

3
SunshineeState, Davie, Florida 02/01/2019

This is a great location if you're visiting Disney Springs or the parks. A bus to these destinations is included in your hotel stay. However, the customer service needs work. I stayed alone with my 1 year-old to meet friends at the park the next day. At 7 pm the front entrance was blocked and there were no bell hops out front,so I packed all my stuff into the stroller and trudged in. On the bus to Magic Kingdom there was no assistance with my stroller. I struggled to carry it up the steps with my baby, and wasn't given direction as to where to put it. This happened on the way there and back. Knowing I was traveling alone I had plenty of cash for tips, but never had anyone to give it to! The room was clean and the bed was comfortable. The cost averaged out to $309 a night which I thought was a lot at a place with no bell hops and no complimentary breakfast. On the BW website it reads “ Free Breakfast*” The asterisk explains it's only at some locations. I'd recommend checking the price on the Hilton Paradise. It has a walkover to Disney Springs and a beautiful breakfast buffet. The friend I was meeting stayed there for about the same price.

"More cons than pros"

1
User 30/12/2018

Pros: great location (close to magic kingdom), staff responded promptly for extra towels and shampoo. Cons: dirty rooms as in it was cleaned but still looked dirty because of stained carpet, shower and floors looked dirty from use over time. Water did not get hot, and it was barely warm. Shuttle service was horrible. It was suppose to run every 30min, which it did in the morning but we waited over an hour at magic kingdom to be picked up. Upon returning, we realized that the shuttle was not only picking up/dropping off for magic kingdom but for Hollywood studios too which is why it was taking so long. Better off paying $20 for parking at the park or taking an Uber. Luckily we only stayed for one night (2 rooms), but this is definitely not worth $220/night. Needs room renovations! It can be cleaned as much as possible, and will still be dirty feeling. I understand the price may be for the location, but I'm sure there are other better options in this same area. Definelty not a “official Walt Disney world hotel”

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We truly appreciate your feedback regarding your recent stay with us here at Best Western Lake Buena Vista Resort. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Please be assured that we are currently working on a full renovation to our property to better accommodate our guests. We hope that you will consider staying with us again when the project is complete so that we can have another chance to provide you with a superior experience.

"Last minute stay at Disney"

3
NAZARIO P, MOUNT PLEASANT 30/12/2018

A hotel with great convenience, it is unfortunately undergoing significant renovations. As such, the rooms are tired and old and don't have the typical amenities you would expect (microwave, charging ports, Etc). Probably the reason why there were rooms available between Christmas and New Year's.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your review and for choosing Best Western Lake Buena Vista Resort. We would like to apologize for the disruption caused by the construction around our property. Please be assured that we are currently working on a full renovation to our property so that we can better accommodate our guests. We hope to have the opportunity to welcome you in the future when your return to Orlando.

"Christmas vacation"

5
aenutt9, Russellville, Arkansas 27/12/2018

Took the family to disney for a good ol' Christmas vacation. The hotel was great. The disney buses run every 30 minutes and arrive early for extra magic hours. Disney springs is a short walk away from the hotel. As mentioned above the hotel was great! Disney was crazy packed on Christmas day! We have been the last two years the week before Christmas and it wasn't bad. I WOULD NOT GO ON CHRISTMAS DAY. You have been warned!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially our convenient location and bus transportation. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back.

"This hotel needs a extreme renovation I can't believe BW is running hotels like this, the heating and ac system makes so"

1
User 26/12/2018

This hotel needs a extreme renovation I can't believe BW is running hotels like this, the heating and ac system makes so much noise that you can't sleep, sofa was ripped, and pillow case was stabbed, dark mold on the tiles. These individually owned BW are make such a bad name for BW CORP next time I do a Hilton... quality for what u pay for. So disappointed with BW. Internet was super slow

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to submit a review of your recent stay at our hotel. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. Please be assured that we are currently working on a full renovation to our property to better accommodate our guests. We hope that you will consider staying with us once the project is complete so that we can have another chance to provide you with a superior experience.

"Pick another hotel!!!"

1
User 25/12/2018

We had moderate expectations because of the affordability but this was just ridiculous. It was so dirty my wife was having issues breathing. The vents were coated with dust not to mention the lack of cleaning service from the hotel. We'd go out for the day and then come back to a uncleaned room. After two days of no clean sheets or towels, I had to go to the lobby to ask that the room would be cleaned. After all this hassle just to get clean sheets and bath towels, one of the last towels we got had a dirty black stain on it. The whole suite is extremely outdated. The pool area was dirty and probably hadn't had any maintenance in the last couple of years. After staying at this location, it's questioned even visiting Florida again, let alone Orlando.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, we would like to apologize for your experience at our hotel. We are very sorry for the service issues you experienced. Please be assured that your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Close to Disney Springs"

4
User 16/12/2018

Great place to stay for trip to Disney. We didn't stay but one night, but the location was great, and the fact that they offered a shuttle was nice. No free breakfast and you had to pay for parking, but that seems to be the norm in that area. The hotel was clean and the staff was friendly.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're glad you enjoyed your overall stay. We will be sure to share your feedback about the charges with our leadership team as we are always looking for ways to improve the guest experience. We hope we have the opportunity to welcome you back the next time you visit the Orlando area.

"Recommend over all"

4
Dream26411749553, Moore, South Carolina 15/12/2018

This hotel is fairly priced. Rooms could use some updating but were clean. We loved the bus service to Disney, pool, and Pizza Hut. I would stay here again. Rooms could use some upgrading. Staff were friendly and helpful

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We are glad you enjoyed our attentive staff and property. We are also excited to let you know that we are currently working on a full renovation to our property to better accommodate our guests. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back.

"business"

3
williamrJ6194UB, Albuquerque, United States 14/12/2018

overpriced for what you get even if you do not use all of what is offered. things promised are not delivered, when problems are reported, there is a no care attitude by the staff and not even corrected by the staff

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
William, thank you for taking the time to review your recent stay with us. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. We will be reviewing all of your comments with our management team as we are always looking for ways to improve the guest experience. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great hotel"

4
User 12/12/2018

It was a wonderful surprise. I wanted to stay at a Disney property, but they wee sold out. I was pleasantry surprised on how good the hotel was. It was a great value and close to Disney. I normally stay at Marriott hotels , but I would go back it was a great hotel.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back.

"Very nice place"

5
nicholls51, alberta canada 12/12/2018

The rooms were most beautiful arranged and had everything you wanted my husband and I had a condo and we had all the cooking utensils we wanted and very close to shopping and the attractions of the theme parks and the weather was warm and the pool and hot tub was a great pleasure for us

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
While we appreciate the kind words we believe this review was meant for another property. We're glad to hear you had a wonderful time at the property you stayed though!

"best kept Disney area secret"

5
W226EWthomast, Fairview 12/12/2018

Great valueGreat locationtotally perfectClose to Disney SpringsChecked in after midnight and you'd have thought it was 9 am...everyone was alert (that surprised me!) and friendly (that surprised me even more) and they went out of their way to make me feel welcome. One of the front desk associates opened the mini-store so I could buy some basic groceries.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We truly appreciate you taking the time to let us know you enjoyed our stay. We're thrilled that we were able to exceed your expectations so fully. We hope we get the opportunity welcome you again soon.

"Anniversary"

5
User 12/12/2018

My husband and I stayed here on a weekend trip for our anniversary. The staff was wonderful. The room was immaculate. The view from the Disney side was amazing!!! The restaurant in the hotel was very good and the breakfast buffet was filling!! All in all we were very happy with our stay and plan to return for our next anniversary!!! Great place to visit!!!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando!

"If room had been better it would have been 4 stars"

3
Comeuppance, London, United Kingdom 12/12/2018

We stayed in 219, having booked online just for 2 days. Had a great view of the front parking lot, the balcony door was secured by a hook and eye; water was dripping from the balcony upstairs, and had obviously been so for some while as the paint on the railing was old and flaking and the ceiling edge of the balcony was in bits due (presumably) to the water. Safe door snagged on the wardrobe door running rail, and the fridge temperature control was gone (broken off I assume). The staff were great- cannot fault anyone. We were told that renovation works were being done on the 8the and 9th floors but we heard no noise at all. Laundry facilities were expensive, $3 for wash and $3 for dry, so we didn't bother as we were going on to another hotel after 2 nights. Food shop was okay and as I said, staff were great. Location good, 15 minute walk to Disney Springs along Hotel Plaza Boulevard. May possibly stay here again if fully renovated.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We truly appreciate you taking the time to review your stay. While we're thrilled our staff made such a positive impression, we are disheartened to hear about your room. Please be assured that we are currently working on a full renovation to our property to better accommodate our guests. We hope we get the opportunity to welcome you back once the work in complete.

"NOT yet visited and already disappointed. Doesn't link to Disney World tickets as promised."

2
Mike T, New York, NY 06/12/2018

We're scheduled to visit in early February. One of the reasons to book a Disney Springs hotel is to get the same 60-day advance FastPass+ reservations. I've been trying with both Disney and the hotel to get them linked. Completely ineffectual. If I had known, I would have just booked another cheaper hotel in the area. Not delivering on the promise.

"Not the Disney experience you're looking for"

3
Freedom60690163767, Madison, Wisconsin 05/12/2018

This is a fine hotel. The room is nothing special but the breakfast is pretty good and it's a quick walk to Disney Springs. However, if you're looking for a real Disney experience you'll be disappointed. The bus service provided is just ok. Any money we saved staying off-site was instead spent on Uber rides from the park each night. The guest services desk in the lobby is just a time share pitch in disguise which really put a damper on our overall feelings about the place.

"Comfortable"

3
Karen S, Acme, Pennsylvania, United States 04/12/2018

Check in was easy. The resort is a number of Separate buildings which was a little bit confusing, but we found the right building we were in with only a little trouble. Our room was a lake view which was nice but we arrived late and left in the morning so we couldn't enjoy it to much. The room was fairly clean and had everything we needed. The tub could use being replaced but served its purpose none the less.

"Lousy service in the restaurant."

2
Sherri P, Prince George, British Columbia, Canada 04/12/2018

Ordered food twice for dinner and both times very disappointed. First night was vegetarian tacos- was specific about no meat, only beans but they came with meat. It took 40 minutes to have them replaced after an original 40 min wait. Second night ordered vegetarian fajitas and they were missing two of the ingredients plus didn't come with the tortilla shells. Again, another very long wait to have the problem resolved. Not good especially after long days in the park! I expect better in a Best Western hotel.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to submit a review of your recent stay at our hotel. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. I will be reviewing all of your comments with our food and beverage team to make sure this does not happen again. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Great place to stay"

5
irl_cutie, St. Augustine, Florida 03/12/2018

I have stayed at this location before. I've never had a bad experience. Staff is always friendly courteous. Great location.Easy bus system to all of the Disney parks. Busses run every 30 minutes. The hotel is part of the Disney good neighbor program so you receive the extra magic hours. Hotel rooms are always clean. If you go to the cafe say hi to Kenneth his super friend and courteous. The food is good I had a steak dinner and it was as good as going to a steak house. Will stay again.

"Best Western Lake Buena Vista"

4
kcspivey, Warren, Texas 29/11/2018

I have stayed here several times and the rooms are good. They are a nice size. This trip I noticed things are beginning to show some wear and tear. Our bathroom needed some paint and some general maintenance. I do love the location which is within walking distance of Disney Springs.

"Amazing Staff"

4
Bill C, Tampa, Florida 28/11/2018

Enjoyed my stay here ! The STAFF made my stay here great! Front desk staff were good at check in and check out. Loved the people over at the restaurant and Bar area. One Super Staff member was a Young Lady "Chaky" Charlyn Perez- Noble. She went above and beyond. Grateful to have met her !

"Great location and welcoming staff"

4
User 27/11/2018

First time staying at the Best Western Lake Buena Vista. We loved the fact that the hotel was close to Disney Springs. Room was ideal for our one night stay, with plenty of space. Staff were welcoming and very helpful.

"Location Location Location"

5
Curiosity65525394990, Dickinson, Texas 26/11/2018

First time staying outside of an actual disney resort. This Best Western was in a great location next to Disney Springs. Checking in and out was very quick, room was specious and the mini fridge was a plus. As many times as we come to disney we will definitely book again and save money.

"Great Location, Clean Rooms"

5
cathymU9177MO, Brandon, Mississippi 22/11/2018

Great location near Disney Springs. Rooms were nicely done with small refrigerator, and ample space. Not much time spent in room, but very nice for the time spent. Free shuttles to Disney Parks and other locations were extremely helpful. We use the hotel often when we are going to Disney on a stricter budget. Less expensive than Disney resorts with out the amenities (Great for those who spend their time in parks.) We will definitely continue to stay here when traveling.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled you enjoy your stays with us and we hope we get the opportunity to welcome you again soon.

"Disney Experience at a great price"

4
Voyager31907300730, Gulf Breeze, Florida 21/11/2018

I enjoyed my stay at Best Western Lake Buena Vista. I usually stay on Disney property but decided to take a last minute trip and all the on property resorts were booked. I chose this hotel because it offered the same perks as Disney resorts (magic hours, sending items to room, transportation, etc). It was a great choice and will definitely stay here again! The travel time to the parks was comparable to on property travel time.

"Poor service"

1
User 21/11/2018

Personal items were taken from our room and other things of ours were touched and moved. The response from staff was excuse instead of resolving. Beyond that the room wasn't fully stocked and items such as light bulbs were missing. WevWe traveled extensively over the last few years and this was easily the worst experience we've had. Mistakes happen but this was multiple and the way it was handled was terrible.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. We do take all of our guests' concerns seriously and rest assured we are looking for ways to improve and create wonderful experiences for our all who come here.

"Another great stay"

4
carolecleveleys, Thornton Cleveleys, United Kingdom 18/11/2018

This hotel is great for location and views of all Disney fireworks. Stayed here a number of times in the past few years. We usually stay for around 14 nights each visit. Found everything to be good at the hotel. Cleanliness and staff are really good. Will be going again next year.

"Fantastic staff & hotel!"

5
User 16/11/2018

Had an excellent time at this beautiful hotel. My friends and I had a 2 queen with a balcony. The room was spacious and perfect for four adults. Had a slight mixup at the restaurant and without a blink of an eye Chaky the manager was there to take care of us. A bit after that happened I had forgotten it was my friend's birthday at midnight. The marketplace was closing and Chaky made sure to help me get a cake to make my friend's birthday extra special. We appreciate your willingness to go above and beyond for your guests!

"In need of updates"

3
Sunshine57337981911, Dallas, Texas 15/11/2018

The location of the hotel is ideal if you want to get to the parks and Disney Springs. The rooms are ok but are in need of updates. The bathroom tile were starting to fall off and our bedding wasn't clean. The night front desk lady was super nice and very informative. I wouldn't stay again just because of the lack of cleanliness.

"Good hotel for price"

4
Dawn P, Fairfax County, Virginia 15/11/2018

The staff was great, professional and very helpful. Always cheerful and greeted us every time they saw us. The get more than the 5 stars. The hotel needs some updating and the transportation was disappointing and that is why I didn't give 5 stars this time. We would stay again to give it another chance to see if there have been improvements.

"Good Value"

3
phat_dawg_21, Alpharetta, Georgia 15/11/2018

We booked late so our options were limited. We selected this hotel because they had shuttle service to Disney. This property is the first stop heading to the park so there was no problem getting a seat. That was not the case for those boarding at the second and third stops. Those people were standing. It is also the first stop on the return. Traffic was heavy, so it took about 35 minutes to get to EPCOT. The return in the evening took about 25. Clean, spacious room. Friendly staff.

"Very Nice "

4
Leanne M, Detroit, Michigan 14/11/2018

Simple and clean. Transportation to Disney was good but not the same as on property. It's going to take a while if you go during a busy season to get around. Other than that, we enjoyed our stay. Great value and great service. Enjoyed dinner at the bar, food was excellent.

"Not great"

3
dorisg137, fort lauderdale 07/11/2018

The rooms are nice and quiet. Bed comfy along with pillows. My room was large. But don't rely on the transportation. Buses stop at other hotels and two parks. Took 50 min to get to Animal Kingdom. Take your own car unless you have lots of time to waste. Also hotel is a good 20 min walk to Disney springs and at night the sidewalk is very dark. Restaurant buffet breakfast had no eggs! But they would make omelette but there was a huge tour group lined up. I complained and waitress brought some scrambled eggs. I can't recommend this hotel.

"Weekend getaway"

5
User 07/11/2018

The hotel is very pretty. The breakfast was great. The transportation to and from the parks was the only challenge but you could see that the company cared and tried. The beds are very comfortable. Overall a very nice place to spend a fun weekend

"Short Disney Trip"

5
User 06/11/2018

Staff were great and very friendly. Bellman greeted me and offered assistance as soon as I got in the hotel. Check in and check out process was smooth and quick. Bath amenities in the room when I checked in was only conditioner and soap. I called Front Desk regarding this and it was quickly resolved. This was the first time I stayed in a non-Disney property and it was a bonus to have extra magic hours and 60 days fastpass+ booking. Parks shuttle is nice but is not that reliable. I have waited for more than an hour to get a Magic Kingdom bus but they didn't arrive and I ended up getting an Uber instead. They said that it comes every half an hour but I could be wrong. Another bonus was the view of the room. I was placed in a room that has Disney view and it was amazing. Thank you so much for everything!

"Decent hotel close to parks"

5
annc702018, Palm Harbor, Florida 05/11/2018

We have stayed here in the past. The hotel is a Disney affiliate so fast passes at 60 days out and extra magic hours are included without paying Disney property prices. Rooms are decent and include a pull out sofa so our family of 5 fits in one room (this is harder to find than a lot of people realize!) We requested and got a theme park view room and could see the fireworks in the distance. Staff was friendly.

"Read reviews before you stay here."

1
Fearless40958893216, Minot, North Dakota 04/11/2018

Room was not cleaned. Patio door did not securely close. We were missing items from our rooms. No hot water in the bath tub, no cold water in the sink. Rooms look like they are falling apart. When you adjusted the thermostat we would not receive any heat.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to submit a review of your recent stay at our hotel. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. . Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great hotel !"

5
Connector250009, New Orleans, Louisiana 31/10/2018

The hotel is in a great location. It's a short bus ride to the parks. You can walk to Disney Springs on a path that is safe and well lit. The staff is friendly and helpful. The restaurant has very good food. Breakfast is outstanding !!! It is a kid friendly place.

"Disney Vacation"

4
CherH76, New Palestine, Indiana 27/10/2018

Disney trip! Great location! Bus service to parks provided. Be prepared to wait sometimes for the next bus. Extra Magic Hours definitely a plus. Didn't eat at restaurant. Cute Disney gift shop. Very friendly courteous staff. Great value for the cost.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We truly appreciate you taking the time to leave us such a kind response. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando!

"Best Western Lake Buena Vista, Disney"

4
T4864WVsusanr, Fond du Lac, United States 27/10/2018

Great price for rooms. Beautiful lobby. Everyone was super friendly. Kids loved Toy Story picture on elevators. Rooms need a refurbish. Walking distance to Disney springs. And awesome free , easily available on site busing to and from Disney.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to leave us such a kind review. We're so happy that you and the family had a magical stay with us and that you were able to take full advantage of our convenient shuttles. We are very proud to offer exceptional service to all our guests and we will be sure to share you feedback with our team. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back.

"convenient location"

4
dcstreamwood, Bartlett, Illinois 26/10/2018

convenient to disney parks and shuttle service excellent. staff wonderful. rooms could use some updating and some basic amenities like lotion and safes in room. But for quality and location on a budget this place could not be better.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We truly appreciate you taking the time to rate and review your recent stay with us. We're glad you were able to take advantage of our convenient transportation and that our friendly staff made such a great impression. Please be assured that we will share your feedback with our leadership team as we are always looking for ways to improve the guest experience. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back.

"Kirby Family"

5
User 26/10/2018

We love the Best Western Lake Buena Vista FL. We.have stayes here numerous times in the last 6 years for our annual trip to Disney. Love the confident location to Disney Springs. Always a great overall experience.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for the kind review and for choosing the Best Western Lake Buena Vista Resort. We're thrilled you enjoy your stays with us and that we get the opportunity to welcome you year after year. We can't wait to welcome you back the next time your travels bring you back!

"Stay with WDW Benefits"

3
johnbernard2018, Buffalo, New York 23/10/2018

Although its an older hotel from most likely one of the early ones it is still convenient and priced okay. Staff was nice and common areas appear very maintained. Rooms show there age, but for folks at the Parks most of the time it is okay as the rest stop

"Disney Weekend"

4
2XCMB, Clearwater, Florida 23/10/2018

This hotel was very convenient to the Disney Parks shuttle bus ran every 30 minutes to any of Parks. Hotel Staff was very friendly and helpful. The hotel was very clean and inviting. The room were comfortable.

"Horrible"

1
User 23/10/2018

I was warned ahead that the hotel wasn't the best, but I still went, hoping that the hotel had been redone. Diana at the front desk was rude, the rooms felt dirty, mold in the bathroom around the sink and the light cover in the bathroom fell down. The closet had only 1 door - no idea where the other side went. Our first full day there, we were at the parks from 9am until 4pm, and upon our return the rooms hadn't been cleaned. When we called to inquire we were told that we couldn't be there while they cleaned, which was fine, but the staff came in with big attitudes about it and for the rest of our stay they would knock on the door first thing in the morning. While the rate wasn't bad, it was not worth it. Hotel needs a major upgrade between staff and the quality of the rooms.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. - Best Western Lake Buena Vista Resort Management

"Great Off-Site Alternative"

4
User 18/10/2018

My sister, brother and I stayed here for two nights this week, as a more budget-friendly option than a Disney resort, and we were impressed!! We had a balcony/theme park view on the 15th floor, and loved that we could watch fireworks from BOTH Epcot, AND Magic Kingdom!! Joffrey's coffee downstairs each morning was wonderful (even though we had to pay for it), and a quick browse around their Disney store downstairs was just what I needed each morning to get me excited for the day! We didn't use the Disney bus, but I did see that the bus also picked up at two other hotels in the area. Internet was free, which is always a plus! We will definitely keep this hotel as one of our off-site faves!!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Lianne, we're thrilled we were able to exceed your expectations. We are thrilled you were able to take full advantage of our magical views and on-site amenities. Thank you for taking the time to review your stay with us and we hope we get the opportunity to welcome you back soon!

"Best Staff"

5
Robin J, Kent, Washington 17/10/2018

2nd time visiting this resort.. we had a wonderful time.. the bar tender Adrian was so helpful on what to do while Here and great drinks!! This is a little off the best and path but they have a shuttle to Disney: Highly recommend staying there. View of the fireworks and great pricing!!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Robin, we cant thank you enough for taking the time to leave us such a kind review. We're thrilled we were able to exceed your expectation and help make your trip magical. We can't wait to welcome you back the next time you have the opportunity to visit the area!

"Fun Fall Vacation"

4
User 10/10/2018

The resort is close to Disney Springs and the transportation to the parks is convenient for the most part. To get to Magic Kingdom we did have to switch to the monorail or ferry but it was still convenient. Rooms were clean and comfortable.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially our convenient location. We can't wait to welcome you back the next time your travels bring you to Orlando!

"Nice Hotel But..."

3
George D, Atlanta, Georgia 08/10/2018

Stayed here in early October. Nice pool, friendly staff and a Pizza Hut on the property. No free breakfast but there is a restaurant on the property. Be aware that there is a $17 per day resort fee. If you've been to Vegas you know what a ripoff this is. Free shuttle to Disney helps offset this but only if you're going to a park.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
George, thank you for taking the time to leave us feedback on your recent stay. We're thrilled to hear the service provided by our team members exceeded your expectations. Please be assured that will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

"Quiet and Affordable, Near Disney"

4
Paul P, Charleston, South Carolina 04/10/2018

My wife and I stayed here after abruptly leaving a very noisy La Quinta down the road. This Best Western is in a quiet area very close to Disney Springs, and not far from Universal Studios. The room was clean, the place was quiet, and the employees were accommodating.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Paul, thank you for your kind review. We're glad we were able to accommodate you, and that you enjoyed your time with us. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

"Horrible Experience"

1
ndragonfly12, Texas City, Texas 31/07/2018

Horrible Experience the front desk made us wait around 40min just to check in. The room had a mad smell, the halls were not clean we stayed in the 16th floor and the carpet was durty and no safety in balcony this is suppose to be a Disney resort which means KIDS a child can easily fall over, very desapointed with one of the managers she charged us $250 because there was a bad smell in our room the way she told us was very unprofessional, she didn't want to hear anything we had to say the only thing she said was we have already charged you 250 automatic debited from your card, she canceled our card to get in the room and said that the smell was from our room when we were only there 1 night, we felt really discriminated we automatically canceled our reservations for the rest of the week, super BAD service NEVER again will we reserve in this hotel. MANAGENT was HORRIBLE!!!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your response. While we apologize that the management response did not meet your expectations, we strictly abide by our smoke free hotel policy. It is clearly stated upon check-in and in the guestroom that if evidence of smoking is found a $250 fee will be assessed. This policy includes the hotel guestroom as well as the balcony areas. As a convenience we offer smoking areas in several different outdoor locations, however as a courtesy to the other guests we ask that guests refrain from smoking in the rooms and balconies.

"Don't stay here!"

1
nonnieconnie08, Orlando, Florida 30/07/2018

Just returned from long day with family at Hollywood Studios. Left hotel about 7:30 am. Returned at 9 pm. .Exhausted, sweaty, and ready to get everyone ready for bed. No one had cleaned our rooms. That's right , two rooms. Both uncleaned with no towels. We also have a bathtub in one room that is cracked and nasty and the stopper does not work. Took pics of all this because I was truly in shock. How did this place get a Disney flag??

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, we would like to apologize for your experience at our hotel. We are very sorry for the service issues you experienced. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Disney"

4
Nicole Y, Brusly, Louisiana 30/07/2018

Hotel is very nice. Rooms are a little outdated. Bus runs every 30 mins to the parks and Disney Springs(starts at 6). There's a Pizza Hut in side the hotel. My husband really enjoyed the bar area.... there was happy hour and shot specials. The breakfast was good. They have someone there making eggs and omelets.

"Great hotel, friendly staff."

5
Myboybirdie, Fort Myers Beach, Florida 30/07/2018

My family and I just stayed here for our multiday trip to Disney. The shuttle bus to parks was very convenient and stress free. The $15 buffet breakfast was delicious and wait staff friendly. The front desk and manager also very friendly and helpful. The rooms were clean and modern. The FREE wifi saved us a bundle in usage. The free flavored creamers in the lobby were nice to have for the room coffee in the morning. I recommend bringing your own pillows. I would definitely stay there again for Disney trips.

"Our trip to Disney"

4
User 29/07/2018

Budget friendly rates, clean and close to Disney! The breakfast buffet at the hotel restaurant was overpriced, the service was decent. We didn't realize that the shuttle service provided was only to Disney Springs and their parks not to Universal. Also it's a “Disney Resort Area Hotel” not a Disney Hotel so magic bands can't be used or the mobile app doesn't sync with your Hotel confirmation number. The rooms are great, outdated but they serve their purpose. We stayed on the 7th floor with laundry and vending machines. The ice machine didn't work while we were there and the laundry area only accepts quarters, no credit cards. ($3 regular wash, $3.25 super wash & $3 a dry. $1 for laundry detergent, 1 packet per wash) Take your detergent! I forgot ours. Overall it was a great hotel for the cost. The staff was sweet and the cost was pocket saving!

"Absolutely amazing"

5
User 23/07/2018

This hotel is absolutely amazing. The staff here has blown my mind of how great they truly are. In the beginning Ashley went beyond expectations to help with our booking. When we arrived it was a quick check in, clean atmosphere and a very nice hotel. Let me set clarity on my previous statement, I travel all over the US and Canada for my job and normally our standard is Hilton with my company. Which I have points built up and could have used them for a free night at one of theirs but because of the bus schedule and me flipping the bill I'm so thankful we stayed here instead on my family's vacation. I was drying our shoes this morning in one of the laundry rooms after a lot of rain at the parks yesterday and the Assistant Manager Jeff held a conversation with me and another guest for over 30 minutes during his morning rounds. We iniated the conversation for advice on the park things to do and this guy stayed and talked to us when he didn't have to. I mean it was absolutely incredible to have such a real conversation with a higher up person and it not be anything about spending money at the hotel but simply a personal conversation on the parks and the town and all. You don't find these type of people anywhere. I highly advise you book here, you cannot have a better hotel with great rooms and AC at the price of this one. It is truly an amazing hotel.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Benji, we can't thank you enough for your kind words. We're thrilled you had a magical stay with us and that our staff was able to help create such a memorable experience for you and your family. We hope we get the opportunity to welcome again soon!

"Love the Shuttle"

4
User 23/07/2018

Nice hotel and loved that the hotel offers a shuttle to Disney Springs and all of the Disney World Parks. It was nice to not have to worry about navigating the traffic in the area. It was also great that you could order Pizza Hut right in the lobby and they made it onsite, which was cheaper than eating in the restaurant.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Dawn, thank you for taking the time to rate and review your recent stay with us. We're thrilled you had a great time with us and were able to take advantage of our convenient bus transportation and Marketplace. We hope we get the opportunity to welcome you again the next time you visit the Orlando area.

"Very Nice Property Near Disney"

5
User 22/07/2018

We stayed here for two nights while visiting Disneyworld. It was convenient to get transportation to and from the parks. The rooms were comfy and our room was facing Disneyworld Magic Kingdom so we could watch the fireworks from our balcony. The pool was nice and a great break from the day. The only negative feedback I had was the price of the food on property. The management was very accommodating as well. I ordered a wheelchair and they made sure it got returned when we left.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Wendy, we truly appreciate your kind words. It's great to know that we were able to help you and your family have a magical trip. Please be assured we will share your feedback about the pricing of the food with the leadership team as we are always looking for ways to improve the guest experience. We can't wait to welcome you back the next time you visit the area.

"Mousie"

5
User 20/07/2018

Awesome, I stayed at other Best Westerns in my travel and was satisfied. Will continue. Comfortable all the way. Plenty of room, not falling over closed areas. TV was great with many channels. Plus, the view was amazing. Plenty of room to move around. You didn't feel like a sardine in a can.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Mousie, thank you for your kind review. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando!

"Great Location!"

4
ginnyp21, Christiansburg, Virginia 19/07/2018

The location of this hotel is great. The bus service comes every thirty minutes. It was easy to get to and from Disney parks. We never walked to Disney Springs but it's close enough that you can. We went several nights and just drove and parked for free in their garages. Definitely ask for a Disney parks view so you can see the fireworks at night!

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Ginny, thank you for your kind review! We're glad you had a magical stay with us and we hope to welcome you back again soon!

"Summer get away"

5
leslioester, Florida 19/07/2018

Upon check in Denisha front desk service was absolutely the most pleasant lady. Very helpful friendly professional. Thanks Denisha. Our room was spectacular. Disney view of fireworks were great... Morning breakfast buffet was fantastic. Vance the omelet cook was so pleasant to speak with. Great customer service. We really enjoyed our one night stay. Denisha and Vance really made a pleasant impact on our stay.

"Looks better than it was"

1
User 18/07/2018

The location is awesome. The pictures looked awesome. The staff seemed great upon check in! That's where the fairy tale vacation abruptly stopped for the hotel portion of our stay. We were able to check in early, but the room we had requested was not available. I booked this room months ago and couldn't get a room I requested. Upon checking in we went to our room to find it smelling

"Good location But book with breakfast"

4
spidernorg, Norg, The Netherlands 17/07/2018

Good location. Front desk people Could be more Friendly. Must pay for the breakfast. But breakfast was one of the best. Of possible and your are with four, likevus. IT is cheaper to book the room with breakfast. To park the Car cost also extra money.

"Avoid Guest Services TimeShare Scam"

1
Jeff A, Lawrenceville, Georgia 11/07/2018

A year ago my wife and daughter stayed at this hotel and was satisfied with their choice. This year, I joined and boy we were disappointed. First off when entering the room we noticed that even setting the thermostat down as far as it could go, the room would not get very cool. A few days later, I found out why, the balcony door would not seal and all the cool air was being sucked out of the door. See the photo of the door. We also noticed the dresser drawers would not stay closed. I called the front desk for assistance and the maintenance man dispatched to correct used paint stirrers to try an level the unit and then use one stuck in a drawer to keep it from sliding out. Check out that photo below. They also have an area called Guest Services that appears to be help desk of some sorts. The reality is when checking on resort ticket prices, you are told you given a great deal then at the very end you realize its nothing more than a front for a TIMESHARE SCAM. Nothing but a scam and waste of your time. This hotel should be ashamed for allowing these hucksters to waste guest time. I was later told by one of the hotel employees that they get lots of complaints but due to the contract, they cannot be thrown out. YIKES. After our first day out at the parks, we return back to the hotel to only find out that housekeeping did come and refresh our room. I had to request towels and for our trash to removed. The wifi at this hotel was also a disappointment, the connections would disconnect all of our devices and when it did work it was incredibly slow. I needed to print tickets and used the business center to access email to print tickets. The wifi problem in our rooms was also in the biz center, it was so slow GMAIL would only connect with slow connection settings. Also had a problem with the printer, the ink was about out and QR coded did not print out. So I had to ask a manager for assistance and I was able to email him so we could get tickets printed. The final note is I did have a good interaction with a hotel leader who did tell me they recognize some of the above the issues and have been bought out by another brand. This location will be rebranded in future and that will certainly be a good thing. All in all, I would encourage any traveler to avoid this Best Western as there are so many choices in this area.

"Nice hotel"

5
cgap27, Mexico City, Mexico 09/07/2018

Clean, comfortable,and very close to Disney Springs. Free transportation to all Disney parks. The prices are ok. Nice restaurant and good food. All the cast members are friendly and nice. It was a family trip, and we enjoy this hotel. I highly recommend it!

"We will return!!!"

5
MontrealGirl30, Montreal 09/07/2018

The hotel strip on Lake Buena Vista is a great location and the Best Western did not disappoint! We booked a 7 day Disney trip with 5 park days. On our arrival day, we walked to Goodings to buy some groceries to make picnic lunches and walked around the Springs shopping and restaurant district. Our 5 park days were split with a leisure day in the middle which was half a day spent at the Springs and the other half relaxing at the hotel and using the pool which is very large and clean. There is also a baby pool and plenty of towels. The restaurant has a kids eat free plan. We had breakfast there 3 times and supper there twice. We ate a couple quick breakfasts in the room (there is a fridge) and all other meals were at the park. Transportation was a breeze. Quick shuttle to all 4 parks every half hour all day long. It only made one other stop at the hotel next door and then straight to the park. There is one shuttle for MK & AK and another for HS & Epcot. They were always on time and they are clean and comfortable. We loved our experience at the Best Western Disney Springs and will book again!

"1 night before flying home."

4
TeresaHorvath, Gillingham, United Kingdom 07/07/2018

Stayed for just 1 night before flying home, after 2 weeks on the gulf coast. We chose it for it's proximity to Disney Springs. You can walk safely from this location and it takes about 12 mins. Coming back in the evening, you will have to dodge the sprinklers. AC in the room was very fierce and I was cold in the night.

"Add in high resort fees when planning total cost"

2
Mike397, Chicago, Illinois 06/07/2018

Resort and parking fees + taxes on these fees are added to your bill at the end, and total nearly $25 extra dollars a day.The parking fee was charged although the gates never worked the entire time we stayed. If you don't use their bus are you being charged a resort fee for? An unclean, cold pool? I wrote stellar reviews here about the hotel in the past, sadly this hotel has gone down hill.

"Disney world vacation"

5
User 05/07/2018

My family and I stayed here for 5 nights and the service was amazing. Everybody was friendly and they were so accommodating. The restaurant manager was great. The man making the omlettes for the breakst was sooo friendly and down to earth! This hotel was exactly why we were looking for!

"An okay hotel, but kind of dark."

3
User 30/06/2018

The hotel was clean, which is of most importance.However the rooms are kind of dark and gloomy. The transport to the parks are horrible.Went to Disney Springs, decided to come back around 10, turns out the bus driver went on break, so they sent a replacement driver, however this placement driver, kept driving by us not stopping and all his bus said was "Magic" It didn't say which hotels, so we weren't sure if it was hotel or not.2 hrs we were stranded, I eventually had to call the hotel and complain.

"Trip so Far"

3
User 30/06/2018

So far the trip has been decent. Pros: Good size room, early check in, and amenities. Cons: On booking.com it said that parking was free but it ended up being 8 bucks a night so be on look out for that! In addition the shuttle service is supposed to run ever 30 minutes but my girlfriend and I had to wait over an hour at EPCOT in the rain for our bus to come and we got no real explanation or empathy for it when I tried to talk to front desk about it. Hopefully it won't happen again.

"Great Staff"

4
SiantJude, New York City, New York 30/06/2018

was there past wkend with wife and 3yrs old, got a room last minute at a reasonable rate., weather sucked so we spend the sunday n the hotel by the pool and bar. The staff were so nice and courteous.. Specially Juan from the market place and the afternoon bartender,.. im sorry I forgot her name... Juan complied with all our request and was so pleasant in his service,.. my son loved him... also Justin accommodated us with a microwave which made life a little easier since we were mostly indoors due to weather. Overall good place for the price but the staff make it the best.

"Family vacation "

3
Xrystal75, Miami, Florida 18/06/2018

Let me make this as simple as possible but overall it's a pretty good hotel, perimeter and outside area was very clean the security and police officers outside made it safer for those who needed to feel that but again this is Florida and I'm from here and never felt threaten but it's still a nice to see that it's was there just in case!!!! Pool could be bigger with a bit more fun activity!!!! Staff very friendly all of them by the way!!!!! Now the room and balcony was decent size and clean!!! Beds were perfect firmness for me anyways.... bathroom tiles in shower looks like needs fixing ASAP seems like they fell and they just quickly patched it up thank god it didn't fall on our visit cause that's disgusting!!! And hotel needs to put microwave inside the rooms nice size fridge and coffee maker but no microwave!!! Beautiful view

"BEWARE-SHEETS NOT CHANGED"

1
LoriLoriLoriLori, Robbinsville, New Jersey 16/06/2018

I pulled down the sheets in the morning to discover I had slept in someone's dried up (menstrual) blood.??? When I complained and showed the pictures to the woman at the check out-she replied, "Oh, I'll refund your resort fee" As I was totally disgusted, I asked for a manager and refunded through Priceline. Overpriced room and unexceptable circumstances-totally disgusted.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to submit a review of your recent stay at our hotel. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. I will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Close to It All"

5
Janice S, Saucier, Mississippi 16/06/2018

This hotel is close to it all and has transportation provided to the Parks and Disney Springs! It's easy to get to. We didn't get a room on the side to see the fireworks, but they are available. Easy parking.

"Awesome location and great staff"

5
User 07/06/2018

My partner and I recently stayed at the Best Western Disney Springs. We had an awesome time there. The concierge Kimberly was very nice, very helpful and efficient. Told us everything we needed to know. Helped us which ever way she could. Also the Guest Services Guy Gary (Gazza in Aussie haha). He was our best mate! He was all over on the down low on discounts and which ways were the best way to travel and explore Orlando and it's theme parks!The rooms were always very clean. Really happy with our experience.

"Very clean and great location..."

3
Lisa C, Panama City, Florida 05/06/2018

They offer bus service to the parks which saves you $25 a day parking fees. Request a room overlooking the lake to watch the fireworks. The air conditioning blower almost never stopped running and was loud. Our room was very large and elevator access was no problem.

"Disney off-site Option"

3
FL_Travel16, Orlando, Florida 04/06/2018

I initially stayed here about 4 years ago and thought it was certainly a reasonably priced option for being relatively close to Disney. This past weekend I returned and left with same impression and some additional thoughts. Pros: 1. Room was clean and bed/pillows were comfortable. 2. Location within walking distance to Disney Springs with shuttle service available to parks as well. 3. Reasonably priced 4. Refrigerator in room 5. Parking is convenient 6. 4 elevators 7. Parking fee seems to be cheaper than neighboring hotels in the Disney Springs area. 8. WiFi was reliable Things to consider: 1. Room was dated. No outlets near beds which is something I have become used to enjoying in hotels. I noticed that the bathroom/lighting/floors are showing some signs of aging. Wasn't a big deal for us, as cleanliness, comfort, value and location were most important for this trip. 2. Shuttle service leaves every 30 minutes yet stops at 2 other hotels. In addition, the bus goes to two different parks each run. While we wanted to go to Magic Kingdom, the bus went to Hollywood Studios first. Unlike Disney Transport busses, these ones drop off at the Transportation Center. I would say to plan on the to/from parks to easily consume an hour between the waiting and multiple stops. On the bright side, BW is the first stop on the way to other hotels and parks. This means you will get a seat! 3. A scent of some sort of cleaning agent is rather strong and is noticed the moment you enter the lobby. I recalled that from my previous visit. 4. Take your time in reading fees that are added to your final bill. Parking and resort fees are extra. 5. The return bus from Disney Springs stops at all of the Disney Springs hotels. BW is the 5th stop and it departs from a lot near the former Circe de Sole, not the area where the Disney Transport busses can be found. Final take away.... The hotel was specifically selected for my Disney weekend. It was a satisfactory option and the price was right. Having said that, if the prices are $20-$40 more at an “on-site” hotel, I would recommend staying there, simply due to the amount of time we spent on their bus service to the parks. Having stayed “on-site”, the Disney Transportation system truly is a major benefit. I thought I read on TA that this may become a Drury hotel. That would be quite exciting!

"Close to disney springs"

5
vrahner80, Tampa, Florida 01/06/2018

Very close to disney springs. There is a bus system but we didn't use it as we had our car there as well. Clean rooms. Restaurant had good food and the breakfast was good as well. They were accommodating with food allergies as well.

"Nice Disney area hotel."

4
ldp, Bradenton 31/05/2018

Great location for Disney and they offer the extra magic hours and bus transportation. I would definitely stay there again. Could use new mattresses but not bad and would definitely stay again. Carpet getting a little old but it would not make me stay elsewhere for this price.

"Great staff and views"

5
Jacqueline B, miramar, United States 31/05/2018

The staff was amazing, very friendly and helpful too. The rooms were clean and our view of the overall area was great. Breakfast was wonderful and was reasonably priced. They have a game room and a gift store which kept my grand kids and husband busy for a while. They are located with in walking distance to Disney springs and offer transportation to all of Disney's parks.

"Quick Disney Springs trip"

4
User 31/05/2018

When I booked this room on line I was aware of a resort fee charge. When I went to check-in I was told there is also a parking fee. I could not find this fee anywhere on the site. This is very wrong in my opinion. Had I known this before booking on line I would have booked else where.

"Attentive Staff...period."

3
User 27/05/2018

I'll begin with the good... *Staff was very friendly and I would rate all personnel at 5 stars. *Breakfast buffet was well worth the $15/person per day to have made to order eggs, assortment of fruits, bacon, sausage, breads, pastries, cereal, oatmeal, yogurts & cottage cheese. *Linens were clean. *Complimentary water infused with fruit was a good end to a hot day at the parks. *Very close (12 minute) walk to Disney Springs were all restaurants and shopping are located. *Shuttle transportation to Magic Kingdom, Animal Kingdom, Hollywood Studios and Epcot were all under 25 minutes. *Shuttle drivers were great *Pizza Hut & Mini Mart on premise I booked online directly with Best Western and then my wife called to confirm that they offered free shuttle to the Disney Parks as being an affiliate. At check in, was told there was a $15.74/day ‘Resort Fee' which covered the shuttle. So that was not free and this is were my disdain begins with hidden fees. Resort..?..? *Pool had 2 giant (3”) water beetles so we did not enjoy the pool once in our 5 night stay *Gym was tiny and heaviest dumbbell was 15lbs *Bathroom had no working exhaust and you can see the buildup of mold in the shower corners *Shower vent had dust/lint buildup *Restaurant floors were sticky *Laundry machines were very dirty with black mold *Bathroom sink water was scolding hot with no way of getting it to luke warm *Room 311 was right above the A/C unit which was super loud at night and obviously view was not same as what they show on their website. I think the online pictures of premises are of when the hotel must have first opened.

"First Time Off Site"

4
sdzebs, Pennsburg, Pennsylvania 25/05/2018

We always stay at a WDW resort on-site, but the prices were to high to justify for our 48 hour visit. That being said, we've decided that next time we will come up with the money needed to stay at a "real" Disney resort (we just love the whole experience of theming and the convenience of a food court). One of the most difficult parts of this trip was being unable to use our Magic Bands to pay for things in the parks. We asked a few times, but were told you had to be at a "Disney" resort to use room charge. Hotel itself was fine. Lobby is attractive, rooms are adequate. The room was clean, and the beds comfortable, but the bathroom needs updating. We only used the "quick service" food area for breakfast our last morning, so I can't speak about the restaurants. We didn't even use the pool, or any other amenities, this stay! Location is great; being so near Disney Springs is a definite plus. Staff was hit or miss, as it is most times. Parking was not sufficiently explained at check-in, so it took us a while to realize there is more than one lot to choose from! I would recommend this hotel to other travelers, as long as "the Disney experience" isn't important to you!

"Great Disney Hotel"

5
User 25/05/2018

I absolutely love staying at this hotel when I go to Disney! They have some of the best prices and are so conveniently located. they are about a 15-20 minute walk from Disney Springs; less if you make creative use of their shuttle service. the theme-park shuttle service is amazing. Every 30 minutes! I love it. And the staff are amazing. A shout out to Adrian and Tess. They were both so very helpful. I still plan on returning.

"Anniversary Staycation"

5
bborak24, Clermont, Florida 24/05/2018

Bed was a little harder than I would like but the room was large and clean. Bus service to the Theme Parks ran constantly every 30 minutes and even though it is a little bit of a walk you can walk to Disney Springs.

"Nice rooms and great location"

4
User 24/05/2018

I've stayed here before on my birthday and the quality has been consistent. The rooms are good sized but do need a little refreshing. The bathroom door would not latch shut and the tubs need some texture on the floor to help prevent slipping accidents. Overall, the comfort level was great. I will be staying here again. Hopefully, the new owners will apply a little polish to the few items that need shining up.

"My stay"

5
powellmary, Jacksonville, Florida 21/05/2018

Hotel is great. Never had any problems except once when I couldn't get internet in my room. Hotel is in walking distance of Disney Springs. And the shuttles to the parks are great. I park my car and I don't have to get back in till I leave.

"Car windows smashed in the parking lot"

1
ronreviewsflorida, Jacksonville, Florida 15/05/2018

We rented a room here on Mother's day. During the night, our car windows were smashed and our vehicle was burgled. The hotel refused to pay one penny toward reimbursing us for the damage, even though they charge for parking. I would think twice before staying here.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We truly appreciate your feedback regarding your recent stay with us here at Best Western Lake Buena Vista Resort. We will be providing your comments to our team to ensure we are best accommodating our guests. We hope to have the opportunity to welcome you next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Nice balconies and great staff"

4
Bill M, St. Petersburg, Florida 13/05/2018

So we get really good deals here and we come to LBV a lot as we are pass holders at Disney. We have stayed at all of the hotels near Disney Springs with the exception of the Holiday Inn multiple times. For price and value I would say BV Palace is first then this Best Western. The parking and resort fees are the lowest. The service is really good so far. Rooms are large and clean with a super nice patio. We heard complaints of no hot water but we have never had an issue. Beds are comfortable and pillows OK but could be better. I am a pillow snob so it takes a good one to get a thumbs up. Our TV was missing channels but we use our fire-stick anyway so that was not a big deal. To that point the internet was good enough allow us you stream movies and slingbox our home TV so that is a huge plus. We are not that impressed with the food options although we have not had the pizza but the other options are just OK if you are in a spot for something to eat. Bar is fine with standard fair. The place is on the bus line straight to the parks and is usually pretty good. We will see what changes are made when they become a Drury property. Still a sold spot when the price is right.

"Disney hotel with fireworks"

4
willieford98, Plymouth, Massachusetts 11/05/2018

Very good room, great view, awesome breakfast with a Mickey waffle! What else could you want? Nice balcony with a view of the fireworks and a pleasant breeze. Not in the park, but right down the street, not far at all.

"Nice comfortable rooms all with balconies, short walk to Disney Springs, convenient shuttle to parks"

4
User 10/05/2018

Nice hotel right next to Disney Springs. Check in was at 3pm but room was not ready. Surprised by this because the hotel did not seem to be very busy so we drove over to Disney Springs for a few hours to meet family. (It was literally a 2 minute drive to Disney Springs, you can walk there too). The parking garages at Disney Springs do not charge for parking. There's also a shuttle bus to Disney Springs, but not until after 6pm. Also, there's a shuttle to the Disney parks every half hour until 1 & 1/2 hours after the parks close. This was convenient for us as we were meeting family at the Polynesian Resort at Disney for dinner. The hotel had a nice pool (no hot tub though) and I had the pool all to myself on a Monday afternoon. The hotel has a restaurant and bar but we didn't use it. It was not very busy. There is also a pizza hut express in the lobby, but by the time we got back from Disney it was closed. There is a breakfast buffet in the hotel for $16.99 a person, but I wouldn't spend that much money for a breakfast and can't eat that much anyway. There's a McDonalds nearby for a quick breakfast. There are lots of other restaurants nearby to walk, drive or Uber. We really loved an authentic mexican restaurant we found nearby called El Patron, which was not expensive and had happy hour prices for drinks all day and delicious food. If you need any help while at this hotel, see Gary at Guest Services. He was very friendly and answered our questions about the shuttles. Check in was easy, but we wish we would have been able to check in at 3pm but rooms weren't ready. Our room faced Disney Springs, so we did not have a room that faced the Magic Kingdom, If you want to watch fireworks from your room, ask for a room facing the Magic Kingdom. Really liked that all rooms have a balcony, except the 18th floor I guess. It was a pleasant stay here, and would stay here again because the price was reasonable for what you get. The hotel staff was friendly.

"Great hotel for Disney stays"

4
TMC408, Santa Clara, California 10/05/2018

The Best Western Lake Buena Vista is a great family hotel to stay near Disney in the Disney Springs area. The convenient buses get you to and from the parks quickly. Free high speed internet keeps you connected in the lobby and your room. Sofabed in some rooms make this comfortable for up to five people.

"Would have expected more from Disney hotel"

3
User 09/05/2018

We picked this because of the proximity to Disney Springs which was very convenient. It was a 10-15 min walk and had a nice sidewalk the whole way (partially shaded too). The shuttle also goes there but not until the evening hours. There is also a free shuttle to Disney parks that runs pretty regularly. I was disappointed that the magic express doesn't stop there, but we did Uber very easily. There was a convention of cheerleaders so the buffet at breakfast was too small to handle the very large groups at one time. The food was good, but not a great variety. The hotel room bathroom was very small and inconvenient. You couldn't close the door without walking all the way in the room passed the toilet. The shower was very small and not very clean. When we arrived, there was no water in the hotel so we had to leave right away to be able to use the restroom. The public restrooms were in bad state of repair. The toilets often overflowing and the sink falling apart. A couple of times we waited a very long time for the elevator due to multiple cars being down. Overall the hotel felt like a run of the mill Hampton Inn. The one shining spot was the balcony. Our room faced Disney Springs and we could see the fireworks from Disney and Epcot at night. The view across the pond was very nice.

"Very good hotel near Disney springs"

4
User 09/05/2018

We stayed at this hotel near Disney Springs, first, because the cheer group hotel was fully booked, second, because we prefer Best Western when possible, and third, because it is conveniently located. We found it clean and comfortable. Appreciated the shuttle service to the Disney parks and Disney Springs.

"Hotel needs work"

1
PeterZgeb, Montreal, Canada 09/05/2018

We arrived at the same time as a large group. Waited 20 minutes to check in, and every time we needed to use the elevator, it was at least a 10 minute wait. Shower in the bathroom was broken and the toilet was loose on the floor. We stayed there a few years ago, and it was fine. It is time to renovate and update.

"Family trip "

2
User 03/05/2018

First let me start off by saying the staff here is incredibly personable. They were very friendly and helpful. I was however disappointed with the rooms. When we got to our first room I checked the mattress like I always do and when I pulled back the sheet both mattresses had brown stains underneath and the air condition did not seem to be not working. I called down and they immediately moved us. We dropped our bags in the next room, I checked the mattress and we left. I didn't think to check anything else as we were in a hurry at that point. When we came back later that night and looked around I noticed areas of the ceiling were it looked like a leak had occurred and paint was bubbling off the walls. After being in the room for a little while my daughter's allergies and my asthma started to become intolerable. I expressed my concerns with the front desk and all that had happened and told them we wouldn't be able to stay. They were very nice about it and apologized for the issues. We were also told that they had been having issues with the air condition system in a lot of the hotel and were in the process of over hauling the whole thing. I wanted to stay just because of the people but between my daughter's and my allergies we had to check out and go to another hotel. I will say they have hired some awesome people though. The staff was top notch.

"Not a good start"

4
carolecleveleys, cleveleys 03/05/2018

Checked in for 2 weeks only to be told we had to move rooms after one night. Not too impressed about that. Room very clean and hotel clean. Only fault was around the pool area. Been to this hotel many times before and would like to know what happened to all the sunloungers. Only 10 for the hotel pool!!! Bit rediculous. 10 for a hotel of this size. Needless to say it was pot luck if you got one. Note to owners order some more loungers.

" Best Vacations & nice staff "

5
ShelyCoryJoel, Miami, Florida 03/05/2018

Super clean, nice staff!!!!!!!!!! Location convenience for every WDW adventure!!!!!!!!!!!! and Disney Sprint. Souveniers in the lobby. Transportation to de WDW parks and Disney Sprints all the time. Parquing near to the hotell. Amazing view from hotels rooms. I will be there soon. !!!!!!!

"Wonderful view! Great service!!"

5
mama1300, Warminster, Pennsylvania 03/05/2018

Fast check in, wonderful views. Great service! Had an issue with a leak and they came right away! Bed and pillows were very comfortable. Great Views from the 14th floor. Only con there is no microwave but does have a mini fridge. Will come back for sure

"Very Nice Disney Alternative"

4
LynnDR2, Dexter, Michigan 02/05/2018

The room was very comfortable and clean. Nice balcony. I had a view of the Epcot and Magic Kingdom fireworks. There is transportation to Disney parks and access to Extra Magic Hours and 60 day Fastpass scheduling. I drove so did not use the transportation.

"comfortable, clean room for a good price, helpful staff, close to Disney and Disney Springs"

4
Carrie C, Gainesville, Florida, United States 26/04/2018

I saw some really bad reviews and was nervous that we'd booked here. But, it's a great price and so close to Disney Springs and Disney! After we got to the hotel I couldn't understand why it's gotten so many bad reviews... I mean, you're close to Disney, it's more reasonably priced, there's a pool, you can walk to the Disney Springs restaurants and attractions and you can be at one of the WDW parks in about 10 minutes. The rooms are clean, comfortable. One review described them as outdated, but I didn't really think that, and honestly, go pay double the price somewhere else if you're that upset. The staff is incredibly helpful, gave us perfect walking directions to the restaurants at Disney Springs. My only complaint is that it's basically a WDW hotel and there's no Disney Jr on the cable. We had a wonderful dinner at Wolfgang Puck's Express just a five minute walk away, then my son danced with the other kids at a dance party around the corner at Disney Springs.

"An average hotel"

2
ace19642018, Gainesville, Florida 23/04/2018

The hotel was ok. The staff was very helpful. The room decor was mediocre. The food was horrible. My wife got a simple quesadilla that was in a puddle of grease. It was disgusting. Not sure if the pool was supposed to be heated or not, but the cold water felt good after running a 10k. Overall it was not worth the price. Stay on property. All star resorts cost less and are a better deal.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for sharing your review. We're thrilled to hear the service provided by our team members exceeded your expectations. We are sorry you were unsatisfied with your stay at our hotel and we will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Disney weekend "

4
sillyrabbit1620, Tampa, Florida 23/04/2018

Stayed here for a short weekend trip. Staff was friendly and room was nice and clean. Check in was a little behind as the room was not ready, but there was plenty to do in the area, so no big deal. Based on this trip, I'd definitely recommend this place. Great value for the area.

"Good price, good room, short on plug-in's"

4
kstaples2018, Clearwater, Florida 22/04/2018

Having stayed at a couple other hotels in Disney Springs, I was very happy with the Best Western. The room was clean and comfortable. Parking was simple with a parking card rather than remembering a parking code. As with Disney Springs, the hotels have resort and parking fees. Least here at BW, they were the lowest I experienced. The only shorting coming I saw, was no USB ports in the room itself. Something I did see in the other two hotels in the area I have stayed at. Also, there was a shortage of plugs, as I had to unplug a lamp and clock, to plug in my laptop and cellphone charger. Still, for price and comfort, I would come back.

"Unhappy with check in"

3
User 22/04/2018

When I arrived at the hotel I was screwed it perfectly I got to the front desk to check in and everything was going smoothly until she told me that my room did not have a microwave while I actually did the reservation online and when I did that they told me that there was going to be a microwave in the room I would have purchased another room if they had not told me that so when I got there she I told her I know it's not your problem so I'll just handle this online with perfect she said excuse me I'm trying to handle it now just like that appreciate that because I was just trying to tell her that I know it's not your problem you didn't do the reservation and she got snotty with me she did handle the problem I do appreciate that but I was still very upset with how she talk to me thank you

"Clean rooms and quick buses make this a great budget stay at Disney"

4
cmonroy, Cape Coral, Florida 18/04/2018

This is a nice older hotel walking distance from Disney Springs. There are elevated catwalks to cross the busy street into Disney Springs, which makes that walk much more doable. The rooms are clean and very well maintained and most of the spaces have been renovated. Some aspects do remind you that the hotel was built sometime in the 70s. The you can hear the water running in the air conditioner and there was a rusty panel in the bathroom. These little things remind you that renovations can't replace everything. Overall, this is a nice hotel that at its price range is a quality choice. The hotel does charge for parking though and that should be accounted for when making the decision to stay here versus a Disney managed hotel.

"Good Offsite Hotel"

4
User 17/04/2018

We stayed here the night before, & the night after, our Disney vacation. We liked having busses available to go to Disney Springs (& the Parks). Our view was awesome! (11th floor & 12th floor rooms.) Rooms were clean, but the balconies could have used some netting or something over the vertical railings. While the doorwalls were VERY difficult to open, I was glad because we have small children. The pool was NOT heated! It felt warm to us, but it would not have been pleasant on chillier days. Beds were super comfortable. Staff was extremely helpful & nice. They never made us feel rushed when answering our many questions! Overall a decent place to stay.

"Good stay"

4
freshee61, florida 17/04/2018

Best Western Lake Buena Vista - Disney Springs Resort is a good place to stay. Its clean, good location, has magic extra hours and bus service. Also, has restaurant with good breakfast buffet $15.99- 1 kid eats free with paying adult. Parking fee is $8 a night. Overall good stay. This review is from someone that this was my first stay off Disney property & if you are paying more that $150 a night then my advice stay on Disney property if you can find similar pricing if not its a good wise choice.

"Good location and friendly staff"

5
annc702018, Palm Harbor, Florida 16/04/2018

Room met our expectations for a hotel at this price point. The room had a balcony with view of fireworks which was nice. The front lobby staff and restaurant/lounge staff were all very friendly and helpful. The restaurant was completely empty at dinnertime until one other couple came in which was a little unusual. The food was decent.

"Wonderful!"

5
User 15/04/2018

This was my second solo trip to Disney Parks and stayed here. It is close, safe, clean and affordable. Sometimes I used my car and sometimes I used the provided transportation. Sometimes I walked! Just a great place to stay.

"Great price for an ideal location"

4
FoodCriticPro, Saint Augustine Beach, Florida 13/04/2018

This hotel is a high rise perfectly situated just a short walk away from Disney Springs. The property is a little older and could use some updating but overall we had a great stay. It's location more than makes up for its age. The lobby has a snack kiosk, grocery store (not affiliated with the hotel so does not accept room charge) and a gift shop with lisenced Disney items. The restaurant wasn't great but you are so close to the many wonderful dining options of Disney Springs - why would you eat at the hotel anyway... Our room had 2 queen beds and a pull-out sofa bed. The beds were very comfortable. We didn't try the sofa bed. We had a good size balcony with chairs and a nice view of the Hotel Boulevad area. Our bathroom was clean and in good shape. The tub and bathroom door could be updated but overall in great condition. The pool area is basic but not lacking. No lifeguard. Plenty of deck chairs and tables with umbrellas and chairs. Outdoor restrooms. Window to the bar to get drink service. Shaded upper deck area with tables and chairs. Hotel offers shuttle to Disney Springs (6pm - early am). Shuttle service to theme parks is also offered. Parking, wifi, pool and fitness center are included in their mandatory daily service fee (on top of daily room rate)

"Quick weekend to WDW"

4
Mary V, MARIETTA, United States 13/04/2018

Very nice hotel, clean, comfortable and close to WDW. Housekeeping was poor but hotel did correct once we made them aware that they never cleaned our room. Everyone was friendly and beds were very comfortable.

"Perfect Location "

4
User 08/04/2018

Location of hotel is perfect for All Disney Parks and a short walk from Disney Springs . Room was clean, beds comfortable and could watch the fireworks from the balcony. Only thing preventing the 5 stars is its a little over priced. Would recommend this hotel to anyone traveling with the main focus of the trips being Disney World.

"Just what we needed"

5
K M, Canada 07/04/2018

This hotel was exactly what we were looking for and was within our budget. I would say it is a good alternative hotel from staying with the hotels in Disney World. The best part about this hotel is the shuttles that come every 30 mins, this way you are not pressured for time because you know another one will arrive. Out of the 6 days of staying in this hotel, we were almost always picked up and dropped off first which was nice. My family always had a seat on the bus. Our hotel room was cleaned. Our room did not have a microwave but there is one located in the lobby. Also there was always cold water in the lobby so we refilled our water bottles every day. Within walking distance to a 24/7 supermarket, restaurants, and a souvenir shop that sold items for cheaper than the disney parks. A few important tips I would suggest is if you are ever staying until closing at the parks ALWAYS ask your bus driver when the last bus is when you get dropped off and what parking spot the bus will be (there are letters like C9 etc). It is better to clarify right away rather than figure it out last minute. Another important tip is if you see a bus driver pull up on the spot that you were told to wait ask the bus driver if he/she is dropping you off at your hotel. I say this because sometimes the bus that takes you there (usually has a blue design that says disney resorts) isn't always the same coloured bus you go back to your hotel. One time we had a bus that said VIP and luckily a gentleman asked and said it was the bus back to Best Western. I wouldn't have known if I didn't ask. That why it is VERY important to double check, plus it doesn't hurt to.

"Nice but lacking."

3
Chris B, Denham Springs 07/04/2018

Old but not ancient. Could be cleaner. Rooms were good size. Restaurant was bad, food and service. Extremely disappointing. Price was good for the location. Only there for one night. Staff at check in were helpful and nice.

"Spring break last minute trip with teens "

5
ladurant2982, Tracy, California 04/04/2018

Decided since we have season passes to WDW to fly out for a few days during spring break. We actually were there over the Easter weekend. Found hotel for a good price via Priceline. Booked originally for 4 nites pay at hotel, then realized after booking airfare I needed one more day. Wasn't able to add the extra day to existing reservation so paid at time of booking for 5th night, ended up paying more for this night, figured it was due to spring break. Note there is an extra resort fee! Room was large and clean, we had a balcony which I did sit on only to have someone in a higher room throw water down onto me. Room 416 looks out over the parking lot but more importantly over the resort buses. We could actually see them siting there on their breaks which gave us time to catch them. Hotel has small market that we weren't impressed with, prices were high and although it was opened till 11pm it didn't seem to have much available this late. We frequented the “convenience type” store grabbing forgotten items and snacks. The ice water was a nice touch in lobby. Washed clothes in laundry room one night, machines take coins only but they were willing to exchange for me at front desk. About transportation ** note it is proved by Disney not the hotel. I booked this location specifically because it was on the Disney transportation system. Keep in mind it is not quick! It takes a good hour to get into MK from hotel. Planning on going to water park, buses are less frequent with just two return times. Also note that it seemed inconsistent, although they say every 30 mins, one night we waited over an hour and 1/2 for a bus back from HS. Again, this should not reflect on the hotel as it's Disney but just heed the warning. In the end, I would stay here again for sure and would recommend it!

"Excellent Hotel"

5
User 02/04/2018

I had no idea what to expect because it was our first time staying in a hotel near Disney World as we usually stay in a time share condo resort. First impressions matter most and we were treated with such hospitality upon arrival and through out our stay. The front desk were very courteous and knowledable, friendly, and willing to answer all my questions regarding Disney World and bus transporation., The bus shuttles were very convenient and so nice to not have to worry about driving and paying for parking. The pool is nice and large, the guest at this hotel were even friendly and nice to my children, everyone here is very relaxed. From the pool balconies you can see the fireworks from Disney World and conveniently located from this hotel is Disney Springs. Our room was freshly cleaned every day and the housekeeping services always put my children's emoji pillows on the bed which made us laugh upon arriving to the room. The morning breakfast buffet was fabulous. I had custom made egg white omelettes every morning and the Mickey Mouse waffles were spectacular, it made my children's morning waking up to a five star breakfast in our book. We also were treated so well with the wait staff, our waitress in particular Kathy made us feel right at home and had a generous heart to serve us so well. We looked forward to our breakfast every morning. Overall, this place is a fabulous hotel and if you want to stay at a nice place and get wonderful amenities with conveniences, cleanliness, good service, and wonderful hospitality, the Best Western of Lake Buena Vista is the place to stay!!!

"Better than expected hotel at Disney"

4
Kopkun, Berwyn, Pennsylvania 01/04/2018

My wife and I recently stayed at this convenient hotel just on the Disney property at Disney Springs. We found the hotel much nicer than many of the reviews. Hotel staff were pleasant and helpful. Eduardo greeted us on arrival and took our luggage to the room. He was very pleasant and had good suggestions for our visit. Self parking was easy. Eduardo was correct that the left parking lot was the best choice. Plenty of spaces near the hotel entrance. Although not new, the hotel and rooms were in generally good condition, the room was large on the balconies are a real bonus.

"Great location, great amenities"

5
Susan K, Hot Springs, Arkansas 31/03/2018

Near Disney Springs for shopping, dining, & playing. Shuttles every 1/2 hour to all 4 Disney World parks. On-site Disney store made for easy ticket purchase. Convenient gift shop/sundry store & grab-&-go food adjacent to lobby. Pool & poolside bar! Quiet, comfortable room.

"an over rated hotel stay"

2
Ralph K, cleveland, United States 30/03/2018

Pay to park. restaurant poor, Room poorly lit.. Air conditioner starting up every 10 minutes hard to sleep with that loud noise. Room items not same every night (drink cups not replaced). Buying items in takeout store way out on pricing.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We are sorry you were unsatisfied with your stay at our hotel. We will be providing your comments to our team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Overpriced for the quality "

2
happydays1313, Melbourne, Florida 28/03/2018

I was appalled at the quality of this hotel for the price I paid. I think they jacked up the price for Spring Break but if you're going to charge me double the regular rate plus add on resort fees and parking fees then you should have more than meeting rooms with their ceilings flaking down due to possible water leakage and a fitness center with only a few treadmills and ellipticals. It had two benches but not even a full set of weights. Overall the people that work here were okay and I think I would been okay paying $99 for one of these rooms but the amount I was charged for the shoddiness of this facility was outrageous. I will never stay here again. Ever.

"almost 4 stars"

4
E2094AFtoms, North Port, United States 27/03/2018

First We were lucky to get a last minute reservation .. since we are talking about Disney World and spring break time. The room rate was very good and is the best part of this review. I would say my room was clean and not sure if it had been update but it wasn't bad just pretty typical I would say. I think in my room the bed I slept in the mattress is about due for a change a bit soft(not bad ) but won't be long. Please note as I write this review I did give it a 4 star as it is worthy of it but it's on the low side of 4 but better than a 3.. The location to all the parks and Disney springs is excellent the bus shuttles pretty good. So combined room rate ,convenience and overall rating of being clean . You can get your Disney ticket here and other items.. we also ate there and the food wasn't bad. we only ate there since we were too tired to go back out . Now the snacks they sell like chips we paid about $3.00 for one of those little snack bags of chips so beware of those prices to go coffee not bad. I actually prefer to stay at a disney property but this really was pretty good and yes I would stay here again if I could not stay at Disney property at a good rate. on this trip I save about $100.00 for the night compared to like the value resort at Disney.It is with in walking distance to Disney springs

"Conference Hotel"

5
Virginia P, Atlanta 26/03/2018

This was a great venue. The prices were reasonable for a family organization. The staff was very helpful and accommodating. The hotel is very near to Disney Springs, so it was great for our younger members and adults alike. The free shuttle service to Disney Springs was a great bonus. It was very helpful that all of our conference events were on the same level of the hotel. This made it very easy to chaperone our young members, aged 0-22 years.

"Very nice hotel, great area"

5
farmersdaughter723, Beaver Falls 25/03/2018

I booked a room for my daughter and grandsons this past weekend. They stayed here this past June and had a wonderful experience so I decided to book another room for them. Even though I didn't ask for a room that overlooked Disney but when she arrived, they gave her one of those rooms. They were so excited to see the fireworks again. She and her boys loved the breakfast buffet, they had plenty to eat and the food was very good. Ken who was the evening supervisor at the check in area was super nice to my daughter and to me as I had to call later. Gary who was working at Guest Services was very kind and helpful too. This place is very close to Disney Springs, within walking distance. This is not a new hotel but everyone was very helpful to my daughter and her children. Would definitely recommend this place. Thank you

"Disney Vacation!"

4
joserC2080KJ, Dallas, Texas 25/03/2018

The rooms need to be updated. The hotel should warn guess before they book about any yearly test. The hotel had a power outage due to a yearly test. I traveled with children and I couldn't sleep until the test was over (3 am). The elevators were very slow. The hotel is near many restaurants. Located in a safe area and quiet.

"Friendly staff, nice room, easy parking"

4
USAwalkers, Davis, California 22/03/2018

We stayed three nights and visited Disney Springs and Epcot. We purchased tickets for Epcot at the hotel gift shop. There are several busses going to the various Disney parks, and this was a convenient way to get there - you just have to pay attention and ride the appropriate bus. Transportation to Disney Springs was not provided until later in the day, but we did ride back to the hotel on the bus. There is a restaurant in the hotel and other restaurants in the area. Breakfast was not included in the room price. Our room was comfortable, and we had a nice view.

"Disney"

4
User 21/03/2018

Take advantage of pre check in to park car and ride bus to parks. The bus schedule was not clear --- buses were to run every 30 minutes so we found that to be on the hour and half hour except for the end of the night. Be sure to have the exact bus schedule and times communicated accurately.

"Great for a last minute stay"

4
g8rgal2018, Gainesville, Florida 20/03/2018

Inviting lobby, nice room, friendly staff, and great view of Orlando area. We booked this as a last minute stay and were only there for a few hours as I had to be back at work early the following morning. After three days at one of the theme parks in Orlando we just needed to get a little rest before getting back on the road. Wish I hadn't had to be at work the following morning so early or I would have enjoyed sipping a cup of coffee on the balcony.

"Disney area stay"

4
katb161, Windsor, ON 20/03/2018

The hotel is in a great location and provides shuttles to the various parks in the area. Hotel staff is friendly and welcoming. Parking has a minimal charge, but lot is safe and secure. Pool area is nice.

"dirty rooms"

1
buddyburns89, Miami, Florida 19/03/2018

the rooms were dirty, extra charges included, outside staff not that friendly. If you are looking for a good hotel I would not recommend this one. The only thing that it had going for it is the closeness to Disney springs and not a horrible price.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your comments and feedback from your recent stay with us. I am very sorry for the service issues you experienced. Your feedback will help us improve and I will address each of these issues with my team. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Quick Getaway"

4
User 14/03/2018

Nice clean hotel. Within walking distance to Disney Springs and other restaurants. Room was nice and comfortable. Being close to Disney Springs was a big reason we selected Best Western. Only complaint was the girl at check in wasn't overly friendly, otherwise the rest of the staff we came across was great.

"Girls Trip to Disney"

4
ms817, Madison, Connecticut 14/03/2018

A friend and I recently stayed for our quick girls trip to Disney from March 8-11. We arrived late Thursday night and were greeted by the very friendly front desk staff. Mustapha was extremely helpful with getting us settled quickly as we were tired from a day of work and traveling. He even hooked us up with a nice snack bag with water. The room itself was basic. We didn't have the best view, but we also didn't spend much time in the room. It did the trick, and we weren't expecting a 5 star, high end resort. My biggest complaint for the hotel however would be the elevators. They were EXTREMELY slow, and at one point there were 8 us who got stuck for about 20 minutes. We had to use the call button, and maintenance came. When it was fixed, even though it wasn't that long, it felt like an eternity to be stuck that long with strangers in a small space! The hotel never apologized or greeted us when it was fixed to see if we were ok. Not that big of a deal, but kind of rubbed me the wrong way. The day we checked out, all the elevators were running extremely slow with large groups of people waiting on every floor. We stopped on every floor with a packed to the brim elevator. On the up side, the hotel offers a shuttle to and from the parks, which was nice. It would be an added bonus if they offered one to and from the airport.It was however late one night which was slightly annoying, but again really not a huge deal. Traffic happens. We really didn't spend that much time here, but in the end it was worth the perks. This was a pretty last minute trip, and it was a place to sleep and shower. We did have breakfast on the morning we left, which was pretty good. Everything seemed fresh and there was a decent selection. I'd say we visit this hotel again, though I may take the stairs!

"GREAT place to stay for convenience and price (this beats staying at a Disney Resort, hands down!)!"

5
dmbornes, Lancaster, Pennsylvania 14/03/2018

You can't get any better than this when it comes to location to Disney and the price! The staff (management, front desk, housekeeping) is friendly, courteous and knowledgeable. Very close to Disney Springs, the Disney parks (with free transportation available) and all of the other eating establishments you may desire (all within walking distance!). I recommend spending a little more and get a "Disney view" room, if available. Watching the fireworks at night from a distance is amazing!

"Great experience!"

5
User 13/03/2018

Eduardo was awesome! He always asked how things were and was extremely helpful! As for the room, it was fantastic, clean and had a great view. The whole stay was very pleasant and I would definitely stay there again.

"Disney Trip"

5
Trumaine E, Orange Park, United States 12/03/2018

The hotel was nice and clean. The staff was friendly and helpful. The view was amazing as we had a Disney view. I was also able to have an early check in which was great. We were able to see fireworks at DHS, MK, and Epcot from the balcony.

"Nice stay near Disney Springs"

4
Susan K, Plantation, Florida 08/03/2018

Nice resort. We stayed on the 17th floor, very quiet, fast elevators. The room was a bit dated but very clean. The towels were small but obviously fairly new. My only gripe is the outlets need to be replaced through out the room and bathroom, very hard to keep connection for charging phones or running blow dryer. We didn't eat breakfast there since we couldn't order a la carte there, only in the snack shop. We just headed to Disney Springs for breakfast options instead. Staff was friendly and professional. I liked their on line check in with the opportunity to make requests and let them know my approximate arrival time.

"Great option for Disney"

4
Jack W, London, United Kingdom 08/03/2018

I would highly recommend this hotel over the Disney Budget Options (All Star Resorts and Pop Century) Firstly the hotel is in a great location - 15 minutes walk away from Disney Springs in one direction. And about 10 minute walk in the other direction is a variety of restaurants, fast food outlets and a super market. So all very convenient. The hotel provides COMPLIMENTARYshuttles to all disney parks throughout the day which come every half hour, They also do shuttles to disney springs in the evenings. No need to make reservations - just jump on! Best Western also provided a free extension to our disney tickets.- "Extra Magic Hours" which means you can access the park for an hour or two before/after standard opening times. The rooms were great - beds nice and comfy - very large television with large selection of channels. In room safe was huge - I thought it was a fridge at first. We did receive shampoo, conditioner and soap. There is a daily resort fee charged so do keep that in mind when booking. All staff encountered were extremely friendly. Would definitely stay here again next time I visit Disney

"Spontaneous getaway"

4
User 07/03/2018

We were in Orlando for one night. We visited Epcot Flower and Garden Festival on Monday March 5, 2018. The reviews are pretty good so we thought we would take our chances. We are glad that we did! Yes, the hotel needs updating (don't they all?) But... We upgraded for a Disney view and were put on the 16th floor. The room was clean and the balcony had a little table with chairs. We ended up ordering take out from the hotel restaurant and enjoying it on the balcony while watching the Epcot fireworks! We will stay again! I can't wait to plan for our next trip!

"Nicely stuck in 1960's"

3
User 06/03/2018

So I enjoyed my stay at the Best Western it has a great location close to good food and facilities. The hotel style is a little dated, but the staff was friendly the internet was mostly fast. The food onsite was drab skip the Pizza it is terrible but take a walk down the street, and you will find great food. Sweet Tomatoes healthy and tasty food.

"Very Nice Stay although a bit dated"

3
User 04/03/2018

We made a last minute decision to spend Old Year's Night/New Year's Eve in Orlando and took this property as choices were limited. The bathtub had a crack, there was no shampoo, conditioner, body lotion. It is an older hotel which is in need of refurbishing; but we just needed some place clean to sleep that was close to Disney.

"Convenience and a pool!"

4
User 27/02/2018

When we first arrived, Denisha who helped my husband and I was AWESOME! My husband joked around asking about an upgrade, and holy crap! She delivered. She put us in a suite on the top floor. Amazing views. So Denisha was wonderful, our room was great, the pool area is very nice and we could walk to the restaurants up the street. There's buses to Epcot, Magic Kingdom and Disney Springs. All we needed was an Uber for the airport.

"Best Birthday in Orlando"

5
User 25/02/2018

We had a horrible experience with a hotel the night before. I DESPERATELY searched Trip advisor for a better one. Came scross this one as we were visiting attractions in the area. Made my reservation and when we git there,about 45 mins early the room on the 17th floor was not available,only on the 14th. I love to be as high up as possible. So, kinda frustrated and hot from walking all over,I said we'd wait on the one on the 17th floor, disappointed,thinking my mini bday weekend is not going so well. Then Ms LaNisha asked us to wait a bit longer,about 15 mins and promised she'd make our stay worthwhile. I at 1st thought something was wrong with my ccard,but knew it couldn't of been. So we waited in the restaurant area eating our Authentic Chicago Style pizza, that we was so frantic to find way down in Orlando! She called us up for the rm key n parking key cards. Told us to let her kniw if we liked the room. Omg! I still want to kiss her to this day for turning my birthday weekend around from horrid to the most fabulous Bday/Valentine's getaway ever! When we swiped our key card,jaws dropped. I still can't believe our views and our stay! 18th floor mini apt/penthouse! I lovvvve u LaNisha! Bestest Bday ever, if I failed to mention it! We still talk about how we hated to leave, I miss it so. U are a gem!?????? We left only for a few hrs to enjoy the park by Madaam Tussards, which esp at night is such a nice atmosphere! Restaurants,fountains..huge ferris wheel..just nice chill mode We went to the museum earlier,but wanted to enjoy the night air of warm FL,since Ga had some pretty chilly days. And the park where the catapult u in the air-...ah no thanks! Stop by the food truck next to the motel down the street..Venezuelan food to die for! I was full and couldn't stop eating while I enjoyed our night views as we ate dinner from the top of the world,having had such beautiful day & night out. X??X??X??

"Decent price, clean"

4
mrsfriz, Stillwater, Oklahoma 24/02/2018

This is a fairly decent hotel, for the price it was a bit nicer than I expected it to be. However keep in mind there's a “resort fee” they will add on that is required; it covers the wi-fi and the shuttle... The shuttle was a disappointment, it only runs at certain times and every 30 minutes and stops at several other area hotels on both ways. The lobby was very nice and clean. The service good. The room was okay. The room wasn't as clean as I like; I moved the bed back to plug in cell phone and there was so much trash behind bed it was crazy. Looked like it hadn't been vacuumed or cleaned in quite a while. Bathroom was clean, and room amenities nice. The snacks in the shop in the lobby were comedically overpriced, but that's typical.

"Very Convenient and Inexpensive Hotel"

4
PHILLOUIS, NOUMEA 23/02/2018

a good-looking and very accessible hotel. All the amenities are vey convenient and easy to find at first sight, like the lobby, the restaurant, the pool, the souvenir shops with very friendly people to where you can buy entrabnce tickets to the different Disney parks. It doesn't look like a maze inside. There is no Rental Car desk but they will call someone who will pick you up for free to go to the B-Hotel across the road to make the paperwork and contracts very easily with Enterprise. You can have a nice room with a view over the lakes , landscapes , pool parking-lot, Disney Spring malls, with a nice welcoming fog next to your balcony early in the morning.

"Seemingly Nice, but Disappointing"

2
HenryHHenry, Seattle, Washington 21/02/2018

My wife and I just went on a week long Caribbean Cruise. We decided that since we had already traveled across country to Orlando, that we'd take a couple of more days and visit a couple of the Disney parks. Of the hotels on the Disney World complex, this was one of the least expensive, though it's still a lot of money. We basically just slept in the hotel. We were gone most of the day, so we didn't get a chance to check out any of the amenities such as the pool, restaurant, or gift shop. For reasons I don't understand (other than that they must have been out of other type rooms) we got a disabled person room. The closet had a bar less than four feet from the floor. There was no tub, only a large shower with a seat and a shower head on a hose. That was fine. It was high up and the water pressure was adequate. What we didn't like about the bathroom was the lack of counter space. The sink had a few inches around it and there was the top of the toilet. My wife appreciates have the space to spread out her stuff and there was none of that. I don't know if that's specifically due to it being a handicap room or what. The room itself was poorly lit. There was evidence that all the housekeeper did was make the bed and change the towels. Stuff that was on the floor was still there. At one point the extra long handle on the drapes came off in my hand. I left it in a conspicuous place so they'd know to replace it. Never happened. Dumb stuff that competent hotels don't allow to happen. The air conditioning was poor. It blew air that was slightly cooler than the room air in spite of it being set to 70 degrees. We should have complained, but it was late each evening when we got back to the room and I didn't want to take the time to wait for them to send someone up. I won't be using them again.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to submit a review of your recent stay at our hotel. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. I will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

"Stay here..great property"

5
root7116, Boston, Massachusetts 16/02/2018

I stayed here 34 years ago on my honeymoon, but the bones are still the same. All I have to say is positive, great people, very informative, wonderful location, free shuttle to the parks, etc. We had to move our room soon after arrival but were met on our floor by the attendant. The location is an easy walk to the main drag where we went to the store to pick up essentials, water, snacks, etc. and many restaurants if needed were also in the area. We had a balcony, a disney view, a fridge, comfortable beds and very clean room. Given that the hotel is within a 1/2 mile to Disney Springs, we walked and spent the first day there. We had the buffet breakfast one morning but found it to be too much food for us. They also have a café where you can buy food and drinks on the run. Magic Hours for these area hotels are also offered which allowed us to enter the Animal Kingdom early to get in line for the new Avatar ride early. The staff, property and location are all a plus. I would stay again without hesitation. Thank you.

"Nice Hotel with Disney ammenities"

4
FLA33549, Tampa, Florida 13/02/2018

The hotel is an older property, but is in good shape. Located approximately a1/2 mile from the Disney Springs entertainment area, which is very walkable or by available bus service after 6 PM. The hotel is also considered a Disney Resort Hotel, with transportation to all the parks provided. We stayed in room 1614, which had a wonderful view of Disney Springs and Epcot, with the firework show visible from our balcony. The room was very large and appeared to have been refreshed recently. One issue was the room was warm upon check in. We contacted the front desk and the room was much cooler when we returned from dinner. The staff was very friendly and seemed very willing to help with any issues. All in all the hotel is a soild 8 with just some minor updating needed. Great value for the area.

"Great location"

5
bassett5, Pennslylvania 13/02/2018

We stayed here for 4 nights. Location is great. Shuttle service to all parks and Disney Springs! The hotel was very clean. We checked in with no problems, the staff at the desk were very friendly and helpful with any questions that we had. We stayed in the 11th floor facing Disney. Our room was a decent size with a balcony. It was very clean. We were able to see fireworks from our balcony at night which was a nice surprise. We enjoyed the Best Western and will probably stay there again in the future. Everyone that worked there were extremely friendly. They have a restaurant and bar. Which is nice if you want to have a drink after a long day walking around parks or shopping at Disney Springs. The bartender was very friendly and a pleasure to talk to. We had the breakfast buffet one morning. The food was good and the chef making omelets was very nice and would accommodate your requests. We spend one day at the pool. The water was warm the pool was clean. I'm not sure when it is their busy season what it is like as the pool area is small but when we were there it was fine plenty of places to lounge so it wasn't a problem. Overall, nice place, clean, friendly service from everyone that works there and great location !

"Hotel was good for the value needs updates"

3
laura s, Wisconsin Dells, Wisconsin 04/02/2018

This hotel has some great amenities such as Disney magic hours, transportation, close to Disney Springs and restaurants. Bad side is that it is a little run down but how much time do you spend in your room if you are staying going to Disney etc. The breakfast buffet is good with homemade omelets and fresh fruit. That was great before heading to the parks. The pool is small and no whirlpool. However, the pool is heated and feels good but the pool towels are way to small. The rooms are outdated but was told they are being renovated. The staff was nice. Site does say there is a shuttle to he outlet malls, there is not one available. The advertising for the hotel needs to be cleared up. Overall a good place to park yourself for a couple of days and not have to over spend on an overpriced hotel.

"good location, staff really tries"

3
Lisa F, Naples, Florida, United States 04/02/2018

We arrived only to be assigned a room where the smoke alarm was beeping away. Maintenance came up twice and finally replaced the smoke alarm, but it continued to go off. We were moved to another room down the hall. It was a no smoking room but definitely smelled like smoke. Average room. Lobby appeared to be updated, but not the rooms. Breakfast buffet was expensive at $31 per person! Probably would look elsewhere next time.

"Shower tub clogged, stained sheets"

1
ypence, Fort Lauderdale, Florida 03/02/2018

You can tell the cleaning and maintenance staff do the bare minimum in cleaning and up keep of the rooms. The decorative blanket had a white stain. The tubs in both rooms my family rented were clogged and wouldn't drain. It was gross. When asked for a solution the female who answered the phone said things like “mmmmhmmmm” “wait a minute” and then said some one would “hook us up” with a plunger. So my dad had to plunge both showers himself... Yeah, never staying here again. I guess you get what you pay for. But they shouldn't be allowed to use the name Best Western that is for SURE.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, I would like to apologize for your experience at our hotel. I am very sorry for the service issues you experienced. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Lake Buena Vista Resort Management

"For the Value the room was average. Would not stay again, rooms were not up to par."

3
BLBass09, Houston, Texas 01/02/2018

Rooms were average and not very up to par. For the value of the room, I guess for one night it will work for our family. Would not stay again. It was close to Disney Springs and did have transportation to Disney Theme Parks.

"Mice/Rats in my mattress"

1
Rachel N, Cambridge, Canada 01/02/2018

We got this hotel free because my dad gifted me his hotel points. It seemed like a good option and close to Disney. On the third night of our four night stay, I woke up to the sound of wires being chewed inside my mattress. I thought I must be just going crazy. Then I woke up again when it felt like something inside the bed was moving. Again, I just thought it was all in my head. This continued for most of the night. Then I felt the snout of a mouse in the mattress go right up my back directly beneath me!!!! It took everything in me not to scream!!! I told the hotel management and they were extremely understanding and helpful. I know it wasn't there fault so I did my best to treat them kindly. The manager gave us an upgraded room for our last night there and waved our parking fees and refunded the points for one night. Although I felt like they did their best this hotel will always remind me of that night I slept with mice! So, I personally won't be back. And my entire family is also now sick- wondering if that 3 night stay in a rodent infested room had anything to do with it? But if my experience with the mice/rats wasn't there this hotel would be a decent option for buget travelers.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We truly appreciate your feedback regarding your recent stay with us here at Best Western Lake Buena Vista Resort. We will be providing your comments to our team to ensure we are best accommodating our guests. The next time you consider staying here please reach out to us so that we can have another chance to provide you with a superior experience. - Best Western Lake Buena Vista Resort Management

"Broken items and no parking but they do have a great staff"

3
User 30/01/2018

The hotel seemed old needs updating in most areas especially in some parts of the rooms very clean though very nice staff they should also let you know about the fact that you have to pay for parking it's not on the website or included in the hotel fee

"Best Western 34th Anniversary"

5
Tommy H, Jacksonville, Florida 29/01/2018

I chose this hotel to surprise my wife for our 34th anniversary. When I told the desk receptionist, she upgraded us at no charge to a wonderful lake side room where we could even see the EPCOT fireworks from the balcony! We were also given a voucher for a free breakfast fir two! I kid you not that it was one of the best if not the best breakfast buffets I have ever had!!! The hotel is very nice, well appointed. Only complaint is the TV was a bit small and there was no microwave in the room. I didn't like the $13.95 per day charge for parking, but that's the resort world. I HIGHLY RECOMMEND THIS QUALITY HOTEL. It's in a great location, too! MY WIFE WAS VERY HAPPY!

"A place to sleep."

3
Michelle C, Phoenix, Arizona 23/01/2018

I was in the area for business and booked this hotel, I'd stayed once before and knew it wasn't amazing but the daily rate was reasonable so I committed to 4 nights. Beware of the reasonable nightly rate though, it increases when they tack on the "resort fee" and parking charges per night. I'm sorry, this is a hotel, it's not a resort so I don't understand the resort fee but that seems to have become the norm with all of the hotels in this area. The room I had this time was larger, it had a King bed and a sofa bed but the rooms really do need to be updated, they're just dated and tired. The location is okay but is on the far end of Hotel Plaza Blvd so for me is a bit further than I care to walk to go over to Disney Springs. But the nice part is that since it is a good neighbor hotel you do get access to the extra Magic Hours at the parks for guests staying on property, not something I took advantage of being there for business but a nice perk when you're paying less than you would be at an official Disney property but still getting some of the same benefits. Overall it's an okay place to be for convenience and if you're just looking for an affordable room to sleep after spending your days in the park but don't expect a magical experience.

"Broken AC Unit"

2
User 22/01/2018

We were looking forward to a family weekend at Disney and were not planning on spending a significant amount of time at the hotel so we were not worried about the reviews that said the hotel needed updating. The hotels in the Disney Springs area with the shuttle service to Disney are very convenient and cost effective. We agree that the hotel needs updating but what concerned us more was that our AC unit was not working properly. We tried to warm up the room on a cool evening and the unit would only blow cold air. We stopped at the front desk for help. Thankfully, the technician, David (I think), arrived right away and went to work. He told us that the unit couldn't be fixed that evening and offered to find out if another room was available. Although it was late at night, we decided it would be better to move in order to guarantee we'd have a comfortable night. Unfortunately, the hotel was fully booked. He made sure the unit was turned off and offered to bring us blankets. The blankets ended up being a blessing. Although the unit couldn't be fixed, we were impressed with how quickly the problem was addressed. The front desk adjusted our bill a bit which was appreciated. If you are a hotel guest, you get Extra Magic Hours at a set park each day. I had gone down to the concierge desk and he told me I had to get it at the park. When we got to the park, I was told that it should have been done at the hotel. We missed the precious extra time waiting on line to get the vouchers needed. At the hotel you need to go to the front desk for the voucher, NOT the concierge desk. I found out that the concierge desk is not run by the hotel, however I still feel that they should have directed me to the front desk for the vouchers. When I mentioned it to the front desk manager and clerk they didn't apologize, seem concerned, or offer to make sure the correct information is given to guests. Water in the shower is lukewarm. If you like hot showers, you might be disappointed. There is a refrigerator and coffee maker in the room but no microwave. There is an $8/day parking fee and a resort fee. They do not offer a free breakfast but they do have a restaurant and a cafe area where you can find some quick food for on the go. We did not check out any of the hotel's amenities so we are unable to speak of those. All in all, we would have given this hotel an extra star if the AC unit wasn't broken.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, I would like to apologize for your experience at our hotel. I am very sorry for the service issues you experienced. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Lake Buena Vista Resort Management

"Hotel is Showing It's Age"

3
Jenise R, Miami, Florida, USA 22/01/2018

Booked this Best Western for only one night and I honestly wouldn't want to stay any more nights than that. I'll start off with the positives: excellent location close to Disney Springs, has a free shuttle service to and from all the Disney parks, employees were nice, lobby looked fine, and they have two shops located in the lobby that were very convenient. There's just one big negative I have and it's the rooms. I took one step inside and I can tell this hotel is very old. Room looked and smelled old. Had popcorn ceiling, drop ceiling by the bathroom, carpet had stains and smelled bad. Half of the outlets in the room didn't work. The room just had an overall creepy, dirty vibe. The only good thing about the rooms were the beds, very comfy. I just hope they remodel this place inside and out soon.

"Very nice"

4
Henrik F, Silkeborg, Denmark 18/01/2018

Nice hotel with all the nessessities. Nice staff and friendly. Good rooms with a nice view. Easy access to Universal studios, Discovery Cove, Seaworld and other attractions. Very good help at the front desk with booking of tours etc.

"Good Stay"

4
hernandog397, Atlanta, Georgia 12/01/2018

Great location, good Hotel, one of the very good best western. Walking distance from Disney Springs and some restaurants in the area. 10 min away from convention center. For business or for pleasure is a good hotel

"Short by sweet"

4
User 10/01/2018

Just another last minute trip to Orlando with the family. The BW LBV is perfectly located by Disney Springs, great food locations and shopping. The hotel was full of activity that weekend because it was Disney marathon weekend but still offered a quiet peaceful night sleep. The 2 queen bedroom with sofa bed was very spacious for a small family. We requested a room at higher floor with a Disney view. You get your very own fireworks show from the balcony. Overall , a good weekend stay.

"Stay needed before Resort Stay"

3
Janice B, Somerset, New Jersey 10/01/2018

Overall it was just Okay. Didn't expect much and it lived up to that. They really should provide airport transportation, even if it's shared. The park buses are shared and it is few and far between. We needed Uber all of the time if we were going to enjoy our day.

"So far, Meh."

3
travelsnob2018, Austin, Texas 10/01/2018

No coffee until 7:00 AM? Probably cannot stay with you again. Otherwise, seems decently located and somewhat attentive staff. Got an early check-in which is great! Seems clean. Here for business but seeing a lot of families with small kids here for Disney, so likely a good value stay.

"Conveniently situated"

3
Eric W, Barrie, Ontario 08/01/2018

A great option for those who do not want to stay at a WDW hotel but want easy and fast access to the parks. The shuttle runs every 30 min. Quite effective. We used it six days in a row and only had to wait an hour once for the shuttle to take us back to the hotel. Walking distance from Disney Springs. We felt that the breakfast was not worth the price. No microwave in room.

"Hotel Stay"

5
georgepX7029QV, Pembroke Pines, United States 07/01/2018

great service clean room great location. Breakfast buffet is a awesome benefit WDW location within minutes among Disney springs.Their a selected Hotel for extended hours for the theme parks now those who stay at the hotel

"Disney world vaca"

5
L2083OZandrewn, Conway, Arkansas 03/01/2018

We stayed at this property for a small disney vacation. Having stayed on Walt Disney resort before we wasn't sure what to expect but this was a great place. A short walk to disney springs and the disney bus service runs every 30 minutes.

"Nice Hotel, Good Prices, Great Location"

4
melbiemel, St. Augustine, Florida 02/01/2018

We have Disney Annual Passes so we frequently stay a night or 2 in the area and always look for nice hotel with the best prices. I prefer to stay by Disney Springs for those nights you aren't at the parks - its a quick 2 min drive (some may even attempt to walk). The hotel was nice, our room had a nice view and was clean. Nothing to complain about there. The breakfast buffet - umm well, not very great. We had free vouchers so - it was free, cant complain. But if I had to pay the 15 bucks (or whatever it was) a person, I would not have done it after the 1st time. It was your typical free breakfast you get at other hotels but they charge you for it and it wasn't very good (Danish, make your own waffles, fruit, cereal, some hot food like pancakes and bacon, omelet station). Never had lunch/dinner there but some people were saying how great the wings are there. They also had a pizza hut, icecream, a small convenience store and souvenir store there too. It was too cold for the pool but it looked nice a clean. The employees were super nice. Vicky the bartender was awesome! They did provide bus service to the parks, but never used it. As long as its in our price range, we will definitely be back. Location, Location, Location!

"Vacation"

4
User 02/01/2018

Nice Hotel, but we have a very bad bed, the mattress don't feels good,it has a hole in the middle?? (room 418) and all the plugs was old, and the tv you have to unplug to turn off ???? Al most clean, but great location.

"Beautiful hotel"

5
Renee S, Zephyr 31/12/2017

Lovely, spacious room and comfortable bed. Friendly and courteous staff. We enjoyed our 4-night stay. Conveniently located near Disney Springs and we used the complimentary shuttle to and from the Disney parks.

"Good Location to many Parks and activities"

4
28tracyo, Jacksonville, Florida 30/12/2017

We have stayed at this location multiple times. This time was not my favorite stay. Our first room had a Disney view which is very nice, but AC was not functioning properly. The next day, we moved to a new room (with no view) with the help of the CS Rep. Our second night was much better. Reason- somthing about needing to manually switch the system from Heat to AC??? It was cold the previous week and warm during our stay. Welcome to Florida winters.

"Beautiful Hotel"

4
brandonem2017, Pensacola, United States 28/12/2017

The hotel itself was beautiful and clean. We were just dealt a bad hand and ended up in a room that was too hot and the temperature could not be changed. The staff took a little too long getting us into another room. We had been traveling all day and checked in around midnight ready for bed.

"Unfriendly service"

2
katewN3672GW, Orlando, Florida 27/12/2017

When had an issue and needed help from the staff and manager, they were no help and made no accommodations to help us. Will not be staying here again. The location was good, but they're are plenty of other hotels on the lake beuna vista strip that I would choose over this hotel.

"Great hotel, great location"

5
Ron M, Portland, Oregon 27/12/2017

Great alternative close to Walt Disney World for those people who don't want to spend a lot of money just to stay in a Disney-owned hotel. Convenient to WDW and Disney Springs as well as additional shopping options. On top of that, moderate pricing makes it a great place to save money. Priced like a budget hotel in this area (surprising given we were there the week before Christmas!) it outperformed some luxury hotels (including a Disney hotel we stayed in later). Clean modern facilities, great service, plenty of amenities. Convenient to Disney Springs and Walt Disney World (WDW) park as well as a shopping center just outside WDW where you can get cheaper restaurant meals, a grocery, and lower cost souvenirs. A great alternative for people looking for an alternative to paying high Disney prices and yet accessible to WDW.

"Wonderful"

5
Rosiel P, Tampa, Florida 27/12/2017

I love it, wishing to go back soon, I really didn't think I was going to be so happy . The one thing I was a bit disappointed was on the tv because the cable service was terrible but other than that it was a great stay .

"Major price hike!"

3
Eirila, Illinois 26/12/2017

This used to be one of our favorite places to stay in Disney. Its an easy walk to Disney Springs, rooms are large, and staff is friendly. Resort and parking fees are reasonable compared to other hotels in the Disney Springs area. But Disney just announced that guests at these hotels will now be able to book Fast Passes at 60 days out and participate in Extra Magic Hours (something that was exclusive to Disney resort guests) and suddenly the prices nearly doubled! We visit Disney frequently and are heading back in a few months. Rates that used to be $80-$100 per night are now $185. For that price, we can stay at a Disney moderate resort. At this new rate, the hotel is not worth it.

"location, location"

5
Michael D, Apache Junction, United States 20/12/2017

This was a great place to stay. Very close to Disney World properties. The shuttle service was great. The hotel was clean and the staff was very friendly. I did not know that they had washer and dryer on our floor. We could have taken less clothes. This hotel is located on Disney property so everything was according to Disney's high standards. The price was right and if you get a room on the back side of the hotel you can see the fireworks shows from your room

"Great but...."

5
Swimmerdude176, Budapest, Hungary 20/12/2017

When I tried to call to ask if our room was ready because when making the reservations I requested early check in (and I understand it's guaranteed) the woman on the phone said we had over 100 checkouts and early checkin is not guaranteed then hung up. I was surprised because I work in customer service and I travel all over the world training businesses in customer service and was shocked. I use best best western most of the time (being a diamond select member) and was just surprised. I'm sure this was a one time thing and I know people have bad days but this was a lack of good judgement on the person in reservations.

"Magical Getaway"

4
Y6251JTmichaelh, Lakeland, United States 19/12/2017

The hotel was clean and had big rooms. The staff was friendly and someone was always at the desk. Not your typical Best Western because you have to pay for parking and breakfast, but still a great hotel to spend a few days. About a 10-15 minute walk to Disney Springs and a bus is available every 30 minutes to take you to the Disney Parks.

"Weekend trip"

3
deborahbA6324JY, West Palm Beach, Florida 18/12/2017

Location was great. Beds were very comfortable and balcony was a nice feature if you choose that room. Overall a good value for your money considering comfort and location to the theme parks and Disney Springs.

"Very good hotel for families"

5
gbear04, Toronto, Canada 16/12/2017

Overall, we had an enjoyable stay at this hotel. Chose this property due to it's location near Disney Springs and the frequent bus shuttles to the theme parks, so didn't need a rental car while there and just took an Uber to/from airport. We upgraded to the high-floor fire-work view rooms since travelling with young kids we knew we would not be out late at the parks to see the fireworks. Although the rooms are not the most modern furnished, they were still comfortable and appropriate for a 3-star category hotel. The room size was very large with ample room to accommodate a crib and still have lots of floor space. It was nice to have a small fridge in the room (and not mini-bar cooler), so could actually store breakfast foods and drinks in it for the week. It would have been nice to have a microwave in the room too like many other hotels nowadays. The balcony view was good in that we could see the fireworks from afar of Hollywood Studios, EPCOT, and Magic Kingdom in the evenings. Staff were friendly and the bellman always available at the front doors. Theme park shuttles operated every 30 minutes and picked up from the front doors, which was convenient travelling with young kids and when sticking to an exact schedule is not always possible to do on vacation (versus off-site hotels only have a few scheduled specific transfer times). The good thing with the Best Western is that it is the first hotel on the shuttle route, so we were always able to get a seat on the shuttle bus and space for our large stroller. Guests at the other hotel pick-ups had to stand and not so easy to manage with a stroller when the bus is full. The downside to the shuttle is that it can sometimes take a while to get to the parks and that each shuttle services two theme parks. For example, to get to the Animal Kingdom the shuttle first did the hotel pickups, then to Magic Kingdom and then finally Animal Kingdom, which was about 50 minutes on the bus. But getting on the bus with a stroller is easier than trying to squeeze on the parking lot trams with a stroller, so there are pros and cons. Shuttles to Disney Springs only start at 6pm onwards. So in the daytime you need to walk to get there. About 15-20 minute walk from hotel entrance to the nearest entrance of Disney Springs. Alternatively, in the daytime you can jump on any of the theme park shuttle buses and get off at the next hotel stop of the Wyndham Hotel, then it's only about 5 mins walk to Disney Springs, but then you have to take the longer walk back to the hotel if it's before 6pm. The return shuttle from Disney Springs to the Best Western takes longer than walking back, because this shuttle services more hotels and the Best Western is like hotel stop #5. Overall, I'd recommend this property. Not the most modern, but it does have it's conveniences and we booked it at a rate which we found to be of good value. When visiting the theme parks, you may find that you aren't in the hotel except to sleep at night, as your long days are spent out at the theme parks anyways.

"Nice Hotel"

3
User 14/12/2017

This was the first time we have stayed here and did so because as Disney pass holders we got a good package deal which included free mini golf, a free breakfast, and luggage tags. The hotel room was spacious and the location is near Disney Springs which is fun to visit. The breakfast was above average and the room was clean and comfortable. Our only complaint was the bus service which was not up to the usual Disney standards, especially the shuttle to the Springs which was out of the way and we had to walk a long way to be picked up.

"Great Location"

5
717ronnieh, Sarasota, United States 14/12/2017

This is the perfect location. Short walk to Disney Springs.Close to the Disney parks with transportation provided by the hotels. High rise hotel with balcony rooms available. Hope you like the hotel - we did.

"Great!!!! But a few declines. "

4
User 12/12/2017

Overall I love this hotel. I have stayed there before and enjoyed the amenities. I love the shuttle service to the Disney theme parks it's very frequent and convenient. Each of the rooms has about so you always have a view in a place to sit outside. I have yet to stay on Disney view so I can't say for sure it gives you any good views of the fireworks but I would recommend asking for a room up higher. However, I did have a worse experience with the food. Previously the restaurant has been amazing this year the food was hard cold or just not as many options as had been offered previously. So that needs improved.

"Good breakfast and wait staff"

2
C B, Small Town USA 12/12/2017

We stayed in adjoining rooms. Both refrigerators were broke. Only have the outlets worked. The lighting in the bed area was poor. One of the balcony doors did not lock. A/C one room was broke and was not fixed when we called for service.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to submit a review of your recent stay at our hotel. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. I will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Nice location"

3
joemcg51, Ormond Beach, Florida 11/12/2017

Location was very convince to our trip . Breakfast area staff better direction on what to do when slow time. Suggest help one another in other then assigned area. Room was clean needs a couple of maintenance issue in restroom tiles corners damages

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We truly appreciate your feedback regarding your recent stay with us here at Best Western Lake Buena Vista Resort. We will be providing your comments to our team to ensure we are best accommodating our guests. We hope to have the opportunity to welcome you next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Pros and Cons with friendly staff"

3
rosebard, New York, NY 04/12/2017

This was my third trip to Disney World and my second time staying at a Disney Springs Resort hotel. Pros - Rooms are clean and spacious. Every room has a balcony and you pay slightly more for a Disney view. There is a snack store, Disney store, and small marketplace for pizza hut and sandwiches that closes at 11. Staff at the front desk and restaurant is always friendly and the omelet guy is amazing if you do the breakfast buffet. Con 1 - miscommunication between the hotel and what is published on their site. The bus shuttles are run by an independent company. The hotel site says they run until 11 from Hollywood Studios and 11:30 from Animal Kingdom but this IS INCORRECT. They only run until 90 mins after park closing. If you go to Hollywood Studios and stay for Fantasmic. You WILL be stranded in the dark if you miss the 9:30 bus. This happened to me, my elderly mother and 4 yr old. When we called the hotel they seemed baffled at their own website. Con 2 - kids eat free is only for breakfast if you do the buffet. All other times (lunch and dinner), they will tell you that the hotel is under new management and give you a kids menu. Kids do not eat free outside of breakfast.

"Pretty good hotel"

3
W399WDmariep, United States 04/12/2017

Hotel is decent, breakfast is not included. Bus system is on time leaving from the hotel just returning is a little challenge. Pool is nice and the market is convenient. They will provide a microwave if you ask and try to get the Disney view, you can see the fireworks show right from your room!

"Great location, value and amazing staff"

5
Annetta T, Cutler Ridge 01/12/2017

Family and I have annual Disney passes so we go often and have never had a bad experience. Great for place to stay for a quick weekend getaway or an extended stay.Great location, value and amazing staff. Highly recommend.

"Great Hotel"

5
User 01/12/2017

Perfect experience from check-in to check-out. Only thing to be aware of if you have back issues, the mattress was hard but supportive. If you are looking for a cloud sleeping experience, this may not be the place for you.

"poor hotel"

2
stevendM4209CN, Micco, United States 01/12/2017

dirty I was using points ,If i had to pay for it , I would have checked out & gone home & been Disapointed. This was my worst vacation experience w/ Best Western. I . Best Western is still my favorite Hotel not stay at this Hotel again

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, I would like to apologize for your experience at our hotel. I am very sorry for the service issues you experienced. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Lake Buena Vista Resort Management

"Convenient"

4
User 30/11/2017

I have stayed at this hotel twice and have not been disappointed. It is very convenient to Disney Springs, plus they have free bus travel to the parks. Most staff are friendly and helpful though I was ignored at checkout this time. The hotel is clean and the room sizes are great! I will definitely stay here again on my next Disney trip!

"Quick Getaway"

5
Barbara P, Miami, United States 29/11/2017

This hotel never disappoints. Nice large rooms with balconies. Comfy beds and pillows. Spacious bathroom sink area and outside vanity area, ideal for two people to get ready at the same time to head out to the parks in the morning. Good transportation to WDW parks.

"Disney visit"

5
User 25/11/2017

We stayed here because we were visiting Epcot the following day. The hotel offers bus service to all of the Disney parks and that is definitely a plus! The room was large and clean. The breakfast was in their restaurant with an omelet station. Plenty to choose from and all was good! Easy access to I-4 highway.

"Great Vacations"

4
Jennifer V, Grand Blanc, United States 23/11/2017

This was a great place to stay especially at the great value we got. The staff was very pleasant and the hotel was very clean and beds were comfortable. We loved the convenience of being close to all the Disney parks and having the shuttles to get us to the different parks. Great location!

"Wonderful Stay"

5
valpograd86, Niles, Michigan 22/11/2017

This hotel was clean, close to everything and had s great staff. We also enjoyed the bar and restaurant. Breakfast buffet was really good. The staff was friendly and helpful. Our room had a great view of Disney Parks and the fireworks. We will be back!!!

"Amazing experience"

5
User 21/11/2017

We started off the night with a rough experience and the staff at this location went out of there way to turn it into a great experience with info on places to eat and made sure we had everything we needed very clean rooms beds are very comfortable and the breakfast fresh and great way to start the morning only wished we had more days to stay THANK YOU

"Visited"

5
146stanleyj, West Palm Beach, Florida 20/11/2017

I frequently visit that location and it's my favorite place to visit and I'll always recommend my friends to visit this location one service always missed the complementary breakfast breakfast has always enjoyable.

"Terrible Hotel"

1
420ricardoe, Fort Lauderdale, United States 20/11/2017

No hot water, dust in rooms, mold on ceilings and dumb manager. Took forever to get her to give us our vouchers for our prepaid breakfasts after she refused to check the invoices to make sure they were paid.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to submit a review of your recent stay at our hotel. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. I will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Best Western Lake Buena Vista"

5
rduy, Sydney, Australia 16/11/2017

Is was our third stay at Best Western Lake Buena Vista this year. A great value hotel. Great service and amenities. Ideally located wihin walking distance to Disney Springs, local restaurants and shopping. With a local courtesy bus departing every thirty minutes to Walt Disneyworld theme parks and Disney Springs.

"Good Value Place"

4
User 16/11/2017

Very good value and great service. Breakfast was a good value. Older building in need of a re-fresh. Our room in particular had shower temperature control issues. Convenient location. This is a very good value for a Disney stay.

"So glad we came across this hotel"

5
6marlynm, Hollywood, Florida 15/11/2017

Room was awesome with a great view of the parks. Was able to see fireworks at Epcot and magic kingdom from our room. Staff is great especially Pura from front desk and Mike from maintenance crew. Went above and beyond to make our stay a great one. Will definitely stay here again the location is great ! Walking distance to Disney Springs.

"Good starting point for Disney visits"

4
JR66426, Ferrara, Italy 15/11/2017

The best western hotel in lake buena vista wirks quite well as a starting point for all visits to Disney parks. The rooms are modest, but have amneties needed. The two queen size beds are very comfortable. The breakfast in the hotel is very good. The hotel is situated close to Disney Springs and another shopping area. The price of the rooms are way cheaper than hotels closer to Disney. It is recommendable to have a car when staying in the hotel, even though busses will take you to Disney. The pool is a nice extra at the hotel

"Not worth It"

2
User 14/11/2017

This was not worth paying for to stay. My boyfriend and I usually stay in a Disney resort, but this time we chose to save some money so we stayed here. We stayed 2 nights and slept in 3 different rooms. The shuttle left us when we were right there and it only had two people on board. The ac in our room was broken, and the water never got hot. First night I pulled back the covers and there was a nice spider in my bed. We complained about the room, they sent us to a new one just to sleep saying they would have ours fixed the next day. They didn't and ended up moving to a new room the next night too. We did like being close to Disney springs, unfortunately though it was a 20 minute walk and the hotel did not provide a shuttle there until 6 pm. Walking is fine unless you decide to buy too many products.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Lake Buena Vista Resort Management

"Return Visit"

5
stuartt465, Wheaton, MD, United States 08/11/2017

My hotel of choice for my trips to Disney World. Walking distance to Disney Springs and free shuttle buses to the four main parks. The women and man that take care of you at the breakfast buffet are friendly and take the time to chat and make you feel welcome.

"Nice hotel, terrible customer service"

2
User 08/11/2017

After booking my room over a month in advance, I was told at 4pm my room wouldn't be ready until 8pm even though it was expected to be ready at 3pm. The woman at the desk hassled me for being angry about this and told me it happens all the time. Eventually they magically found a block of clean rooms that were ready now. No reason for this mistreatmeant and it really overshadowed my whole perception of this hotel. First impressions are important and the first 10 minutes spent in this hotel were hell.

"BW Disney Springs"

3
Jessica W, Jacksonville, Florida 06/11/2017

We arrived in the afternoon and quickly departed for Epcot of the shuttle bus which was a thrill ride to say the least. The driver purposely brakes hard several times as to say he didn't approve of our conversations. It was worse coming back that evening when we were dropped off the driver didn't set the parking brake and the bus began tomorrow while we were departing and many people were thrown off balance. Several people still on the bus were very upset and made many comments about his ability. The rooms airconditioning didn't work so the Florida weather in the 80s was unforgiving and it very uncomfortable. We complained but it was never fixed, nor we're offered another replacement.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, I would like to apologize for your experience at our hotel. I am very sorry for the service issues you experienced. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Lake Buena Vista Resort Management

"Badly in need of renovation"

2
Debra B, Sheffield, United Kingdom 05/11/2017

I've stayed at this hotel several times in the past twenty years. Decor is still the same. The air con does not work, poor shower, dingy, dark rooms with poor lighting. Come on Best Western, this hotel is not up to standard, particularly for the Disney Springs area. Unfortunately I will not be returning.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We truly appreciate your feedback regarding your recent stay with us here at Best Western Lake Buena Vista Resort. We will be providing your comments to our team to ensure we are best accommodating our guests. We hope to have the opportunity to welcome you next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"In the past this hotel has been excellent, this time it was very, very poor"

2
davelemelin36, North Fort Myers, Florida 04/11/2017

Upon check in the staff were very cordial and obliging, went to our room early check in at that to find the room was very, very cold and the telephone was not working this went on for two days upon the last day we finally got heat, oh they gave us extra blankets for the two days of being cold and upon check out the telephone still wasn't working, I complained to the manager, front desk nothing was ever done, not very good service.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
On behalf of our entire team, I would like to apologize for your experience at our hotel. I am very sorry for the service issues you experienced. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Lake Buena Vista Resort Management

"Second stay "

4
User 02/11/2017

This was my second time staying at this hotel. I came back for a reason - the convenience of this hotel is wonderful! There are a few different dining options within this hotel - quick snack from the hotel deli area, Pizza Hut meals, a Mexican restaurant, plus a breakfast buffet at a reasonable cost in the morning. I also really like that there's a complimentary shuttle to the Disney parks as well as Disney Springs. However, there are some things to improved upon. On the last day of our three day stay here, we asked the front desk if we could get the heat turned up in our room as we couldn't do it ourselves. They said yes, they would send someone. A few minutes after returning to our room, a front desk agent called and said we had a ‘Do Not Disturb' sign up and asked if it was okay if a technician entered our room. I said that was fine, yet no one came. Later that night, we ate dinner downstairs in the Tex Mex restaurant and our waitress was INCREDIBLY rude at first. My mother in law had the French fries with her dinner there the night before and did not enjoy them, but the meal she ordered again came with French fries. She asked if it would be okay if she could get mashed potatoes instead of French fries and she made a huge deal out of it, saying, “you will get French fries with it.” I asked why they couldn't switch the fries with mashed potatoes and she responded aggravated, “fine, I'll ask the chef.” At this point, my mother in law is embarrassed, saying it's fine and not to bother and that she will just trade her fries for her son's mashed potatoes that came with his steak. The waitress then went, “really?” all sarcastically. VERY unprofessional. It looked like she went out for a cigarette break in between refilling our waters because I saw her walk out with her coat on and come back a few minutes later. She did, however, come back from her appeared break in a better mood and was much nicer the duration of our meal. Overall, this property has very much improved since my first stay in January of 2016. I'm already looking forward to my next stay! I'm hoping the hotel cat that lives on the property is still around when I return! Thanks for a nice time.

"Well located but a little outdated"

3
chantall707, Montreal, Canada 01/11/2017

Well located hotel with shuttles to Disney parks. In walking distance of Disney's Springs. Our beds were very comfortable with a choice of pillows. Washer and dryer were a pleasant surprise. Decor is a little outdated but what bugged us the most were the power outlets: they were so loose that it was hard to charge our phones or Ipads. Even the hair dryer kept unplugging itself as I used it.

"unhappy"

1
charleskS1565TK, homossassa, United States 31/10/2017

no water till 5 pm. brown water at night. broke a/c..this hotel was an utter disaster.i will never use best western again.fist and last time for me.Did not even offer to lower my bill , can provide video of brown faucet water.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We are sorry you were unsatisfied with your stay at our hotel. We will be providing your comments to our team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"pats review"

3
V8650CEpatricka, orlando, United States 30/10/2017

Building itself was nice. Good Room Service, and staff was very friendly. I felt the room could have been cleaned more, furniture out of place, Tub water was brown so couldn't use the shower and no water pressure in the sink. Balcony door would stick when trying to open. The beds themselves were great and had a good nights sleep. For what they charge would rate average.

"Exceptional"

5
Pamela D, Lutz, Florida 29/10/2017

Excellent experience from check in to check out. Hotel wonderful and staff awesome. We used our rewards points and the entire stay was I credible. Thank you Best Western Disney Springs Lake Buena Vista for a wonderful stay.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando! - Best Western Lake Buena Vista Resort Management

"Vacataion"

1
barbaramV2995RW, Keystone Heights, Florida 25/10/2017

This hotel did not meet our expectations at all for the price paid. The outlets did not fit the plugs for phone charging etc. holes in outlets were too large for the United States wiring. No covers on the bed to keep warm. AC vent blower blew directly on the head of the bed at all times. There is an unexpected Parking fee.

"Great Location"

4
User 25/10/2017

Great location with bus service to parks and Disney Springs. Disney Springs is also an okay walking distance. This location is also close to other nearby shops and restaurants. The room was quiet with a comfortable bed.

"Great Proximity, Terrible Service"

2
User 23/10/2017

We recently stayed at the Best Western LBV for a long weekend. We were going up for Mickeys Not So Scary Halloween Party and with it being a last minute trip, all the Disney hotels were booked and we stayed here as it was the closest thing available. The hotel itself isn't bad. We got a room on the 9th floor with a Disney view and my kids loved the fact that you could see the Epcot Ball and Disney Springs from the balcony. We checked in and went right into the park. They offer bus service, but the bus stops at 4 different hotels so we didn't want to risk a full bus and took our car. We got back late since the party was over at midnight. I had previously asked for a crib to be put in the room but nothing was there. I called down to the front desk (by this time it was about 1:30am) and Felipe told me he was the only one on property and couldn't leave his area to find one. So I got stuck with an 18 month old between my wife and I in a double bed. I went to take a shower and not only did the water barely get hot, but the pressure was TERRIBLE! I called down again and was told there was nothing they could do and that would waive the $13 resort fee for my troubles. The next day we got up and went into the park again, but this time I called back to the hotel to make sure they could put a crib in my room. I was placed on hold for nearly 20 MINUTES! I hung up and called back and spoke to Jessica, who again, was the ONLY person in the building at 9pm. How do you have 1 agent for a whole hotel? I finally got the pack and play (not crib) at 11pm. We woke up the next day to take a shower and again water was barely warm and no pressure. In the future if I can't get a Disney hotel, I'll stay at one of the many Marriott's or the Sheraton that less than .5 a mile away.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to submit a review of your recent stay at our hotel. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. I will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Not bad"

3
213xinl, WILLINGTON, United States 22/10/2017

Big Hotel. However, i was wake up at least 3 times per night becauses of cold. In addition, the air condition is really noisy! Other things work fine. The staff could come to my room on time when i report the problem.

"Dirty hallways"

2
Audrey G, West Palm Beach, Florida, United States 19/10/2017

Garbage on hallway floor for days. no one cleaned up. Mattress sagging and pillows too. Hotel staff at desk not too cheery. No smiles not helpful. Rooms tired. Parking extra fee. No free coffee in lobby. Nothing free. Toiletries good.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your comments and feedback from your recent stay with us. I am very sorry for the service issues you experienced. Your feedback will help us improve as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Cheap, but needs big upgrades"

2
joshwE9483SR, Orlando, United States 18/10/2017

Lots of things not working in the room. The hotel is nice but very dated. Our ac made a terrible noise all night. The sink didn't hold water either. Edit: Stayed here a year later and has the same issues as before. A/c was either on full blast, or completely off. Couldn't turn heater on either. The room was either freezing, or miserable hot. WiFi didn't work half the time. No TV remote. Sink was stopped up and took forever to drain. We paid for an upgraded room this time and it looks identical to last year's. It's a cheap place to stay and if that's all you're looking for then have at it. Otherwise spend some extra money and get a decent "resort". They charge a resort fee, but it's hardly worthy of being called a resort.

"One complaint"

3
Tina F, Albuqurque, United States 18/10/2017

No hot water for the whole five days-n matter what kind of day or night-no one around to complained to either-other than that it was a good average hotel for the price. Wouldn't stay there again though, there are better choices in the area for the same general price.

"To many fees"

2
201kirstenh, Ocala, Florida 17/10/2017

A room that was suppose to be $112 ended up being $151. They taxed every individual fee and charge for parking, which we were not aware of until after we checked out. The staff was short with us and had a sorry about your luck attitude. We ordered 1 medium pizza (because they don't make large) and 1 2liter and it cost $30. Overall for the money and hidden fees it would have been cheaper if we had stayed at a value resort.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We are sorry you were unsatisfied with your stay at our hotel. We will be providing your comments to our team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Pleasantly surprised!"

5
393aubreyn, Macon, Georgia 11/10/2017

Staff was the best part of our stay! The rooms are great and well kept for how old they are, but I'm sure they will be renovating in the near future. Great location and kids eat free with all you can eat breakfast, so that is a nice option.

"Not so scary holloween party turned scary Hotel"

1
jespericueta, Jonesboro, Georgia 10/10/2017

We have stayed at the lake Buena Vista Hotel for several years and always been our go to hotel since we book several rooms at one time for our family vacations. Our annual Halloween trip. The check in process was not friendly, it was like I was bothering her to check in and then I was sent to the wrong room 8 floors up with luggage. I then scared the occupant of that room because they thought I was trying to get into their room. I had to go back down to the desk and get the correct room number and then again get the its not my fault look from lady that gave me wrong room. The showers only had scalding hot water. My 2 year old grand son could not take a bath until the water cooled down I the tub. We were told the problem would be taken care but it wasn't until 3 days later when we were checking out. We were missing the iron so i called down they said they would bring one up and never did. My room was not cleaned 2 nights of 3 I was their. I was trying to purchase a drink in the lobby nobody would help me. I talked to the manager about all the issues and was told she would remove the resort fees to compensate me on all four rooms but that didn't happen. My wife and daughter said that they were getting bit by bugs. While checking out I heard another person complaining how she had to be moved because she had bugs in here room and had to be changed to another room. I will not stay here again.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to submit a review of your recent stay at our hotel. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. I will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We've made sure that there were no charges for the resort fee but if you have any questions about your bill I invite you to contact us by calling 407-828-2424. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

"Very Convenient to WDW"

5
Joshsmom1996, Granite City, Illinois 10/10/2017

We are Disney World Annual Passholders and usually stay at Disney Resorts. We received a discount to try this property and we really enjoyed it. The hotel was very nice and room was bigger than most WDW resort rooms. Staff was courteous and helpful. Beds were extremely comfortable. Room and hotel was clean and convenient to WDW Resort areas.

"Ideal location and hotel"

4
Caren J, Brooklyn, NY 09/10/2017

hotel is located in the disney springs area (pleasure island); buses leave every 30 minutes to take you to they park; washer and dryer on premises, official disney store in the lobby (you can also purchase magicbands), there is a gift shop if you forget any accessories or need or snack; hotel carries bath & body products complimentary (rain kissed leaves); soda machine if gift shop is closed, complimentary wifi; warm, friendly and helpful staff

"Disney Area Hotel"

3
User 08/10/2017

I stayed here for a conference that was held across the street at the Hilton. I picked it due to price as it was about a 40% discount. It did the job staff was very friendly and helpful and the hotel was clean. They also had a great deal on dinner which I did one night something that is rare in the Disney area. I would have given it a 5 star but during my 3 night stay I never got a great sleep 1 night the fire alarm went off and another they had construction going on. If you are going with your family I would also consider the Wyndham down closer to the Disney springs area. I stayed there in the past and the price was only slightly more and it is a much closer walk to Disney Springs. Also the gym at the Wyndham is much better, the best western gym was very basic

"Great Hotel - Convenient to WDW"

4
Jello251, Trenton, New Jersey 03/10/2017

All of the Best Western staff we interacted with - Kimberley at the front desk, Anita and others in the restaurant, Erbon who made great omelets, were welcoming and professional.Free transportation to and from the Disney parks came to the front entrance every half hour. Breakfast buffet with good selections was included in our room rate. Beds were comfortable. One star less for hot water in toilet - if the lid was closed water condensed on lid and ran onto the floor, shower water was hot or hotter.

"Very Tired Hotel"

1
Kimberwebb, Bermuda 03/10/2017

Had multiple issues with the shower. Unfortunately their water was not working correctly. Almost scalded myself on several occasions. Had soldier baths for two day until we figured out that if you flushed the toilet and held the handle down the cold water came through the shower. Paint peeling off the walls. Not the most receptive front desk staff. Always nice but not very warm and inviting.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to submit a review of your recent stay at our hotel. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. I will be reviewing all of your comments with our management team as we are always looking for new ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando. - Best Western Lake Buena Vista Resort Management

"Hurrcaine guests"

5
kira6chase4, Billerica MA 28/09/2017

So many good things to say about our stay! OK the furniture needs upgrading but that is nothing compaired to the kindness of the staff, the fireworks off your balcony and the views. When everything else was closed down the hotel still made sure that its guests had meals. The staff actually stayed over their shifts in the hotel to help out. The entire staff was kind, understaning and helpful. The buses to Disney were most convienant. I really can't say anything but good things about this hotel and its staff. The hotel was filling up with people from the south coming up to get away from the storm. There were often long lines at the check in desk but they handled it with calm. We could be guests here again anytime

"Good Stay no surprises"

4
User 25/09/2017

This is a good hotel - reasonably priced - in a Supreme location on the Disney properties. Nothing fancy but you get good value. Stayed here last week in September - when it was quite and had a good time - no regrets or concerns.

"Manager's correspondence is unkind."

1
User 22/09/2017

The suitcase that I had deposited was lost by the hotel. It contained all of my travels. The hotel manager said, "I will pay for you if you buy what you need". So I bother to go buy. He bought all and returned to the hotel, he said that he found a suitcase. And since you bought it was too expensive, you were told that if you could return yourself or use insurance you would return. I was angry that I could not agree because the hotel told me that I wasted my time as a result of losing my suitcase. Then the manager of the hotel called the police. Whether we can not speak English well, the manager said that it is a customer of complaints about insurance application to the police. Did not the manager of the hotel suggest the amount first or should have followed shopping? In the first place, the hotel should manage my bag properly from the beginning. And the manager will not apologize to me. He apologized to the hotel's bag agency. I wasted time for my precious honeymoon. It is a shame just because I liked it.

GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We truly appreciate your feedback regarding your recent stay with us here at Best Western Lake Buena Vista Resort. We will be providing your comments to our team to ensure we are best accommodating our guests. We hope to have the opportunity to welcome you next time your travels bring you to Orlando.

"A Complete Lack of Empathy"

3
Dave L, Attleboro, Massachusetts 16/09/2017

I still love this hotel. It has been my home away from home twice a year since 2012. I was there during the week leading up to the hurricane. On Friday my airline canceled my Saturday afternoon flight leaving me stranded. I immediately went to the front desk for help. I explained my situation and asked if I could extend my stay until Tuesday as I could not find a flight out till then. The woman I spoke to said "sorry can't help you". She said as of tomorrow at 11 am you have to leave. I explained that I was alone, had no transportation and no support of any kind in the area. Again she said sorry you have to leave tomorrow. She indicated that the hotel was now overbooked and others would be turned away upon arrival. I pleaded at least they have cars and the ability to continue north until they found an available hotel. I asked where can I go? Can't help you she replied. I asked for the manager. He is unavailable. He has business elsewhere on the property. He can't help you either. I was lucky in the end. I called airline after airline and finally found a ridiculously expensive series of flights that eventually got me home some 30 hours later. I understand the situation was difficult for everyone but the complete lack of empathy on the front desk staffs part, the absence of any interest to help me with any options or information is unforgiveable.

"Great Price for Disney Springs"

5
Juve_GLC, Santa Monica, California 14/09/2017

I had not been to WDW in just a little over 6 years. Had a lot of friends in Orlando I wanted to see, but above all, it was the Disney experience that I wanted to get. This was a very last minute trip. I looked for availability for the Disney Budget Resorts and everything was booked. Even the All-Star Sports Resort had no available rooms for the days I was planing to travel. I knew I wanted to stay on Disney property, so I started looking for the hotels in the Disney Springs area and opted for the Best Western. Best Western gave put me within walking distance of Disney Springs and provided transportation to all 4 Disney Parks starting an hour before park opening to up to an hour and a half after park closings. It also provided shuttle service to Disney Springs starting at 6pm. Buses ran in 30 minute intervals and proved to be very convenient. Word of advice. Once you are done in whichever park you started out in and are ready to move on to another park, you can use the Disney buses to move in between parks. You don't have to wait for the Disney Springs buses to do this as they will only take you back to the hotel. Take advantage as much as you can of any transportation Disney has to offer to move withing Disney property. It doesn't cost anything and they run from 10, 15 and 30 minute intervals. Also, Disney Springs transportation from the Theme Parks starts at 4pm every day, but keep in mind that this is only one way. You will not get transport to the parks from Disney Springs. I arrived to the hotel around 9am since I took a red eye flight from LAX. My room was not ready yet, but I was allowed to leave my luggage and their storage room and went to spend some time at Disney Springs. Around 1:30pm I got a call from the front desk to inform me that my room was ready. My friends were with me, who I met at Disney Springs, and they gave me a ride to the hotel before going to Buffalo Wild Wings to meet other friends for the evening. The hotel was nice enough to let them park in the employee parking while they waited in my room for me to shower and get ready. My room was on the 12th floor with a breathtaking view of Disney Springs, the lake and the surrounding hotels in the Disney Springs area. The room was clean, nice and cool with plenty of pillows as per my request when booking. The AC in the room was easy to operate, plenty of coffee supplies. The room also has a safe which became really handy as I locked my laptop and other electronics there every day. It is very easy to use and I highly recommend it. Bathroom was clean with plenty of towels and toiletries. The TV had plenty of channels. I recommend Channel 7 if you are wondering what to do in the parks. This channel gives you a run down on everything there is to do at the Walt Disney World Resort. The rooms have a balcony with two chairs and a table (These were brought into the room the day before the storm). I loved having my morning coffee overlooking Disney Springs before heading out every morning. House keeping service was top notch. I can back every day to a clean room with re-stocked supplies. Front desk was very helpful as I had two items delivered to me from Amazon and held for me at the front desk. Do be advised that there is a 5 dollar fee for holding packages for you, but this is worth it as I really needed these items for my trip. The lobby has a Disney run shop with plenty to choose from in case you forgot to get a souvenir in the parks for someone. There is also a gift shop where you can get supplies like water, snacks, sewing kits, tape, envelopes... you name it. The eateries offer Pizza Hut products and the restaurant has a great breakfast buffet. I ended up extending my stay two additional days since my flight got cancelled due to Hurricane Irma. The staff was very helpful with integrating my Expedia reservation into their system so that I didn't have to change rooms or even check out and then check back in. The process was seamless and took no time at all for them to do. Everyone working the hotel before, during and after the storm were just great. Everyone very helpful and attentive to all the guests. I had a great time staying at the Best Western in the Disney Springs area. Staying here really made my trip memorable and I would not hesitate to stay here again in the future.

"Great view of Fireworks"

5
Eno30, Niagara Falls, Canada 06/09/2017

We stayed 9 nights and was one of our best Disney trips ever. Upgraded to a Disney view room and watched Disney Studios, Epcot and Magic Kingdom fireworks from our balcony. Great prices and package that included breakfast. Breakfast is important to us as we eat and hit the parks for a full day of Disney. Kathy, Anita and our omelette maker - Eron (sorry if spelt wrong), made the trip for us. We drove from Niagara Falls and loved talking to Kathy and Anita about back home New York state (even if we were from the Canadian side - go Bills!). We had a couple of minor bumps but were dealt with by maintenance - issue with slow draining tub. Front desk called to make sure all was well and didn't need to change rooms - all was great. Will be back.

"Great value for a great location"

4
822victorq, Bronx, NY, United States 05/09/2017

This hotel is a great option to stay at, when in town for visiting the Walt Disney World resort. It is serviced by regular shuttle buses to the 4 Disney parks. It is also within walking distance to the Disney Springs shopping/dining area.

"Good"

4
User 05/09/2017

Everything is good but it is too dark in the guest room. The location is easy to get everywhere by waling distance (grocery store, McDonald, Disney Spring.). And hotel shuttle has service to 4 theme parks.

"Awesome for Disney Trip"

5
annamaem2017, Middletown, United States 04/09/2017

My aunt and I stayed here for our first trip to Walt Disney World. The hotel and its amenities were awesome, great staff, room was comfortable and shower was very clean. Their buffet breakfast is awesome! Lots of variety and very delicious. Definitely would recommend. I will say this about the WDW shuttle- I don't think the shuttle is employed by the hotel because otherwise we wouldn't have been upset. The shuttles were always late, the bus drivers would get out of the bus and get breakfast in the morning from our hotel, the drivers weren't very friendly, and the driving felt very reckless. It probably would have been more worth the hassle of paying $20 a day to park a vehicle at the parks.

"Great Relaxing Stay"

5
TS8888, NJ 04/09/2017

What a wonderful stay!!! Pleasant easy check-in , accomodating pleasant staff. Comfortable rooms which are much more up to date than most in the area. It was a relaxing stay compared to other hotels we have stayed at near the disney/universal. A great value with breakfast included (a hot made to order egg breakfast - Wow!!).

"Outdated and Unhelpful"

2
N4907INjohnm, North Port, United States 30/08/2017

We have stayed at Best Western Lake Buena Vista numerous times in the past 10 years and we will not be going back after this recent visit. The rooms were outdated and felt dirty. There was no exhaust fan in the bathroom so when you took a hot shower the walls and ceilings ended up wet and you could see the dirt on them. The morning we checked out my car would not start. My husband went to the desk to ask about a portable jumper or jumper cables. The hotel does not have any. He was then told to ask the other employees in the lobby area if anyone had cables. He was not offered any sort of assistance on who to call in the area or where to take the vehicle for service. It was disappointing, to say the least.

"Very pleased"

4
nashanw2017, Delray Beach, Florida 28/08/2017

The price was fair, the fact that they charge another 13 dollars for gratuity and 8 dollars for parking was the only bad thing for me. The staff at the Lobby were very helpful and friendly. I would recommend this hote to anyone.

"Great stay for a friends vacay!"

5
Holidaysunsunsun, Kingston-upon-Hull, United Kingdom 28/08/2017

Very helpful and friendly staff! The biggest worry we had was getting to the disney theme parks, however the buses ran every 30 minutes on the dot and the drivers are very helpful. There are 2 buses to the waterparks in a morning, and the last pick up time is around 5 o clock, if you are using this service to get back to the hotel be at the pick up location atleast 10 mins prior as the drivers do arrive on the dot and will drive off if nobody there. This happened to us so we got an uber back to the hotel and mentioned it to a member of staff and they were very apologetic (not their fault as the buses are a 3rd party) and she gave us 2 coupons for us to enjoy a fabulous breakfast in their restaurant. The hotel is lovely and I have never experienced such comfortable beds! Had a fabulous stay with my friend and we will definitely be returning!

"Best Western- Lake Buena Vista Orlando"

5
O1816GMalexandras, Franklin, Tennessee 26/08/2017

Amazing stay! Staff was great and the location very convenient. I could walk to Disney Springs but there's also free transportation available. Great room service and fantastic breakfast buffet. All rooms have balconies. I will be back!

"Need my refund"

1
187nasirk, Bellmore, New York 25/08/2017

They charged me extra money and provided horrible service. I never used parking while charged me fee. Bathroom has no cold water unable to take shower for 4 days. One bed was very uncomfortable so we sleep in one bed.

"Best Location to Disney Springs"

4
User 24/08/2017

The hotel staff is always helpful and friendly. The parking fee and resort fee are very reasonable compared to other hotels in the area. The resort is within walking distance to Disney Springs which is great as you can leave your car parked at the resort and not have to search for parking in the Disney Springs garage.

"Best Disney related resort for the money!!"

5
Daniel M, fort myers, United States 21/08/2017

I stayed for 10 days and met all kinds of people. Disney families, local corporate travelers, people looking for a quick stop off from the interstate, international travel groups. This property had something for everyone. The Disney shuttle to the parks and Disney Springs was awesome, it's the first resort off the interstate so it was really convenient to get to, Disney Springs was walking distance if you didn't want to take the shuttle! A great looking pool with a kids wade pool next to it (what an awesome idea!) The hotel has views of the Disney fireworks and the Orlando Eye. Cook to order omelets if you get the breakfast buffet and they even make Pizza Hut pizzas inhouse!! Every where I went I saw attentive staff members that were always just there and available. I didn't really need anything during my stay but its great knowing if I did I would not have to go very far. You can tell they are very proud of their property cause there was someone cleaning something everyday I was there. Convenience, amenities, great food and people- I can only ask for another circle from TripAdvisor to give to this hotel!!!

"Decent for the price"

3
qscott86, New Albany, Indiana 20/08/2017

First of all, I'm going to say that I was not impressed nor disappointed in this hotel. It is clear to me that this hotel is going through some kind of transition or they are planning to replace it at some point.. this seems obvious just based on the condition and because the Best Western logo has been removed from the top of the hotel... not sure what that means for the hotel in the long term. Check in was pretty quick and easy and staff were generally very hospitable. They will make a noticeable effort to ask how you how you are doing at every opportunity which is nice, but seems rehearsed after a period of time. I was a little less impressed with the room, but for the price, I think it was a fair value. The cleaning could use some improvement as I found old pieces of food under the sliding door area and hairs in the bathroom. The carpet has obviously seen better days, but mainly appeared clean as did the bedding. There was a couch in the room but I didn't really go near it. The air conditioning doesn't seem to work correctly.. I had to leave it on the "high" setting to get any air to come out and then turn it off myself when I was too cold. The "low" and "auto" settings didn't seem to do anything. In terms of amenities, the hotel has the standard offering... the pool was reasonably sized for the small number of people that seemed to use it, but there is a smaller "pool" that I assumed was a hot tub though the water isn't hot... not sure what the purpose of that "pool" really is unless it's for babies. Getting to the pool requires you to go through the hotel's restaurant area which seems bizarre... clearly the hotel's design is showing its age. In addition to the pool, there is a large restaurant (at which I didn't eat), a "market place" with some quick service food and drinks, and two shops neither of which I went in. The parking lot is odd as there is a card reader, but you can easily get into the parking lots without it by going through the other side... makes absolutely no sense to me and I'm sure someone could easily avoid paying the parking fee as there is nothing to put in your dashboard nor do they ask you any questions about your vehicle. The bus service is shared among several other resorts so it is comparable to those.. a bus comes about every 30 minutes. Unfortunately, many of their buses do not display the destination in the marquee and require asking the driver where the bus is going. Note that the buses are operated by Mears Transportation and not Disney. Overall, I think the bus service is good, but more frequent pick ups would be ideal ... it can be quite uncomfortable waiting 30 minutes for a bus at a theme park in the very hot and humid Florida weather. The last bit I'll address is that one should be prepared for plenty of add-on fees for which you will be warned up front and receive a lengthy statement at the end of your visit. It amounts to around $20 a day if you include self-parking ... so you are in essence paying for that bus transportation and Wifi (which worked well by the way) yourself... don't consider it an included amenity. Overall, I enjoyed my stay here though I'm not certain if I would stay here again or not primarily due to the aging hotel and the resort fees which don't seem to acknowledge its shortcomings.

"Need of Renovation"

2
User 20/08/2017

Sun., Aug. 20, 2017 Thank you for your email. I would like to give you some feedback for I know how important customer information is to hotels especially as you undergo changes. 1. The staff in the lobby and front desk were amazing. I feel Best Western is truly lucky to have such a crew working for them and I hope you take good care of them for people are one of the most important human resources in an organization. 2. Hotel Rooms- The furniture and bedding is dated and worn. The color scheme of burnt orange and brown reminded me of the 70's era or Dick Ban Dyke show. This greatly impacts a guest's stay as well as, in my opinion, moral of housekeeping staff. We got a beautiful room location thanks to front desk, but when we entered the room, not only was the room outdated and sheets and blanks too worn, we found we had to make up our own sofa bed late at night before using it. The blanket for this bed as well as the one on the king size bed appeared to be decades old with bubble knots all over it. In addition, the sofa mattress had several stains and was so flimsy that the springs pressed into the backs of the children sleeping on it. Moreover, the toilet paper we had upon check in was 1/2 roll with no backup. The next night, we found that housekeeping could do a bit more in the bathroom. I understand how tiring it can be to clean so many rooms for I use to work for the Holiday Inn years ago cleaning rooms and would have 12-15/day. Imagine yourself cleaning up to 15 rooms -sheets, bathrooms, vacuuming and more. It's a lot to do and so I suggest you may look at ways to compensate as well as divide up the housekeeping work. I use to work with a partner and one would do the bathrooms while the other did the beds and we would alternate. Lastly, the restaurant needs some attention. The breakfast buffet uses inexpensive pastries and there were fruit flies both days we went there. No one wants to dine with bugs. In addition, I feel the waitstaff was a mixed bag. Some were nice and friendly while others were trying to get through another day. This may be why the restaurant is not busy. If we arrived at breakfast close to closing time, it seemed like the staff were upset by their comments -"We close at 11AM". Perhaps the restaurant can run a brunch that carries into the lunch hour or have back up staff/management to carry on so other staff are not inconvenienced if their shift is ending. I use to also work in a restaurant and dreaded people walking in minutes before closing for it added an additional 1-2 hours to my day when I was already tired and ready to leave and now just waiting for that one person to wrap up. I would suggest you understand the human side of this for both guests and staff and take care of your staff first for it tends to impact guests. I understand the location is planning to build and knock down/re-build the existing tower. This I know will be expensive and I hope it pays off. I think the main building there especially the lobby looks great. It's just the dated furniture and worn bedding, but perhaps structurally, it's a problem. We did not go to the pool because it looked too dirty around the outside structure. When you re-build, we hope to return.

"Need Extreme Room Makeover"

2
2011dvc, Lynnfield, Massachusetts 20/08/2017

Front Desk/Lobby staff and decor are wonderful. Rooms are very dated and in need of renovation. Restaurant needs menu change and treatment for bugs or fruit flies. Restaurant staff may need support. Exterior pool area needs make over. Only stayed a couple of nights.

BestWesternHotels, Corporate at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Vacation hotel"

5
lawrencel527, Orlando, Florida 17/08/2017

Great hotel for vacation. Close to attractions. Staff was extremely welcoming. Very helpful and knowledgeable of the surrounding area. Room was very clean with great views. All the amenities on site. Really a great place to stay

"Best Affordable Resort"

5
groverw621, Knoxville, United States 17/08/2017

This resort hotel is well worth its price. My family and I loved staying there. It is conveniently located near Disney. It is also conveniently located near the major highways to making it easy to visit other locations around Orlando.

"Great deal and awesome stay!"

5
User 17/08/2017

I went to Best Western with my boyfriend about a week ago and although we just stayed for 3 days, attention was great everytime. About the people at reception: so thoughtful! We arrived at 9am to the hotel and even though check-in was at 3pm they arranged to take us to our hotel room earlier so we could leave our luggage and go to Disney parks on time. Really understanding and helpful! Specially Katherine and Danielle. About the rooms: beautiful and clean, they all have minifridges, ironing tables and a pretty good bed. Each floor has an ice dispenser which turned out to be really convenient since my boyfriend had knee issues and he had to put some ice on it every night. About parking: they charge you 8 dollars for self parking and 12 for valet, they hace a wide parking lot so self parking is the best deal, you won't have any problem. The hotel has a bus service to take you to Disney parks so you don't have to worry about transportation. We didn't take the breakfast service because we had to leave early every single day but we would definetely return here.

"A Very Great Deal Close to Disney"

5
J5754GCmichaelb, Palm Harbor, United States 16/08/2017

This is my second time staying at this hotel. All of the staff I've encountered between both stays were super helpful and very friendly. The hotel has wonderful views if you're on one of the upper levels. Even if you aren't, though, the rooms are just as magnificent! I would highly recommend this hotel to anyone looking to stay close to Disney without paying too much!

"Good stay"

4
User 15/08/2017

Check in was a little slow, over all nice property. Great view of the Disney Fireworks, and really liked the balcony view! Comfortable beds & pillows, I slept so well! Room and exterior was clean! I would return!

"Alex & Alex @ Disney"

4
Cynthia L, Hallandale Beach, Florida 10/08/2017

It was a very nice hotel, view from balcony beautiful! You could see the Epcot ball and fireworks from the balcony. Staff were friendly and accommodating. Beds super comfortable. Hidden fees were unexpected but over all a nice experience.

"No, you don't have to stay at a Disney property"

4
brian f, elk grove village 09/08/2017

For many, the big debate when planning a trip to Disneyworld is whether or not to stay at a Disney property. Our choice to stay off property at the Best Western Lake Buena Vista turned out to be a good one. We saved money, and had a free convenient shuttle to the big 4 Disney parks that the hotel shares with 2 other hotels; travel times were around a half hour-45 minutes. Very nice, quiet hotel, with a good sized outdoor pool that our 7 year old daughter loved. Restaurant had decent food, but service was poor. From our balcony, we had a nice view of the lake, and the Epcot fireworks at night, though we did pay a little extra for the view. The hotel is within walking distance of a number of restaurants. Would stay here again. By staying off property, the only drawback for us was that we had to wait 30 days later to reserve our Disney fast passes, but the only fast pass we couldn't get was for was Frozen Ever After. No problem. We just showed up at Epcot 45 minutes before it opened, and then ran like crazy to get in line and were on the ride in 20 minutes. But I digress...

"Average"

3
jacobrayb, Maquoketa, Iowa 09/08/2017

Overall good value and good location with lots of restaurants and shops close. Rooms could be cleaner and we had no cold water for our shower unless you flushed the toilet and ran the shower for at least 5 min.

"Great hotel!"

5
Vicki B, Owensboro, Kentucky 09/08/2017

Stayed 5 days and everyone is super friendly. My family and I went to the top floor stairs on the outside and was able to see Epcots and Magic Kingdoms fireworks! Would definitely stay there again. Pool area landscaping was nice.

"Denisha at the front desk was wonderful"

4
Andrea P, Parkland, Florida 09/08/2017

The hotel was clean, roomy and a perfect location for a concert we attended at the House of Blues in Disney Springs. The only problem we had was that room 1215 the Balcony door did not close all the way. It was a little hot on that side of the room and the truck noise was loud.

"Great!"

4
Amanda M, St. Augustine, United States 03/08/2017

We very much enjoyed our stay. Clean rooms, friendly staff and our room had a great view to the Disney fireworks. We did pay a little extra for the view. We were there only one night but plan to stay again!

"Great Location!"

4
pamelarV7795CY, Naples, Florida 02/08/2017

We have stayed in this hotel many times over the past 8 years. It is within walking distance of Disney Springs and many restaurants and shops. The staff is great and the hotel is clean and we saw the Epcot fireworks from our balcony on this trip! It was so cool! We will definitely stay here again!

"good rate, great rooms"

4
Andreea M, Atlantic City, New Jersey 02/08/2017

Not the friendliest staff, not many options for lunch, not transportation before 6pm for Disney Spring. The rooms were nice and clean, good size, nice looking pool even if i didn't get to use it. I will go back, i am sure the prices are much higher in season

"Just me"

3
josegR5522YV, NYC, United States 02/08/2017

Did not like this hotel at all. The price does not match with what you get. For been in the Walt Disney area should be much better. Keep an eyes on people trying to sell you cheap tickets to any of the Disney parks. When you go to the place that you have to pick up the tickets, you have to listen to a 2 hours conference of a whole bunch of idiots trying to sell you a timeshare.

"Not worth the price"

1
Y9823HDmichaelc, Dallas, Texas 01/08/2017

Hotel is very outdated and not clean. We found hairs(not ours) all over the bathroom - including on the ceiling of the shower. Pillows and sheets were stained. Room temperature was not able to be controlled in room. Room temperature was humid and tepid at best. Carpet was filthy. Staff was not apologetic or surprised when we checked out 3 days early to move to the Hilton. None of our trip was refunded.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We are sorry that we obviously disappointed you during your stay at the hotel. We take all comments both positive and negative seriously. We apologize for the problems with your room and hope that the management staff offered to move you to a new room once you reported the issues. While I am not sure how your reservation was made with the hotel, I can assure you that if you checked out early, the hotel would not charge for the nights you were not here. We hope the remainder of your stay at the Hilton was pleasurable.

"Great stay"

4
User 27/07/2017

I stayed for my Disney trip. I always enjoy staying on this strip oder motels. LOVED that the pool was heated as advertised. Great shuttle services. The quick service pizza hut food was awful though. Neither the pasta nor the pizza was good. They were also wonderful when I had to check out early due to a family emergency. They were great. And the third party I booked through was great about refunding me the last night.

"Beach Day"

5
Q7832ZUmaryp, Illinois, United States 26/07/2017

I stay in Orlando, FL. one extra day so I can go to the beach! So glad I did! what great memories I got to bring back home. Best Western Lake Buena Vista what a beautiful View from my room. I could see Epcot!

"vacation"

2
312rociog, HOUSTON, United States 25/07/2017

not the best hotel. will not stay here again the bathtub was clogged up not enough towels, slidding mirrow was broken , very noisy, parking lot was too dark. did not feel safe. sheets felt dirty. i will not reccomend

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We are sorry that you did not enjoy your stay with us. We apologize for disappointing you but hope that you reported the problems to our Manager on Duty so that they could get them fixed immediately. We hope that you will give us another opportunity to serve your and your family when you are in the area.

"great hotel"

5
User 25/07/2017

Everyone was very nice and service in general service was great. We were near restaurants, shops and Disney. Shuttle to parks was every 30 min I thought that was great. Enjoyed the stay my children and I were very happy with our room.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you very much for choosing to stay at the Best Western LBV. We are very happy that you enjoyed your stay. Come back and see us again soon.

"Disney Trip 2017"

5
ludivinah2017, West Palm Beach, Florida 24/07/2017

My family and I enjoyed staying at this hotel. Very friendly staff and my room was very clean. The only thing missing was a microwave for the kids popcorn but I didn't mind using the microwave downstairs. I was there with my family to enjoy our weekend and make it memorable so I wasn't going to let a microwave issue ruin our stay. Lol!

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We are so happy that you and your family enjoyed your stay with us! Let me tell you a little known secret here......Next time you visit us - ask for a microfridge room. We have 2 different floors on property that have both refrigerators and microwaves. They are an upgrade charge, but if you really like your popcorn, it is worth it! Hope you and your family have a wonderful Summer.

"Amazing location, great for Disney stay "

5
clarelewy2003, Bristol, United Kingdom 19/07/2017

We stayed for 2 weeks here. Upon arrival the bellman was there ready to help us with our bags etc; very friendly and helpful. Our check in was quick and easy and we were told all of the information which we needed to know. The shuttle bus is very good, they come every 30 minutes and the drivers there are friendly too. When we arrived we needed a taxi to Walmart, the bellman was happy to order our taxi for us. One thing is, is that it's $18 each way to get to Walmart, the supermarket across the road is a little more expensive but you save money on taxi to Walmart by visiting the one across the road. Our rooms were very clean and tidy, with the maids visiting each day; they're friendly too. The location of the hotel is great, it's about a 5 minute walk to Disney springs and just up the road is loads of restaurants and shops. The outlet is about a 15 minute drive and approximately $13 each way, but the outlets are worth it. You can buy food from the hotel, but it's expensive for what it is. We ate at the hotel once, but didn't again due to it being expensive and there was a McDonald's, Denny's and Taco Bell up the road; which are great value. We only ever sat by the pool once for about half an hour, if you want a holiday to sit by the pool, this hotel isn't for you. The pool is very busy and loud, it's also quite small, we could just about get a seat. Overall, I would return here. If you can, ask for a room with a Disney view, it's insane!! The view of the lakes are just beautiful. Overall, we had a great stay.

"Mom to 3 boys"

5
User 17/07/2017

This hotel is perfect for your Disney Vacation! We felt extremely welcomed from the minute we drove up! All staff at this hotel was amazing! The transportation to and from the parks is reliable! The breakfast buffet offers a big variety of choices! Overall, we were very pleased with our week long stay!

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for staying with us and for posting a review! We are so glad to have been a part of your magical memories with your boys. Please come back and visit us again soon.

"Excellent Professional Staff"

5
Valerie M, Suitland, Maryland 17/07/2017

Best Western staff are very attentive to the needs of hotel guests from the time of check in, during stay, and check out. The breakfast offerings were great. I will return to this hotel next year during my family vacation.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you Valerie! We appreciate your kind words. We look forward to continuing to be a part of your families magical memories.

"Ridiculous "Resort Fees" "

3
User 17/07/2017

We stayed this past weekend for a night and I'm glad we didn't book more nights! The room is outdated ( need some fresh paint, new carpet and TV satellite or whatever they use wasn't working properly. Some channels work and some didn't) I booked our stay through Expedia and pay ahead, to my surprise when I checked in I was charged with "Resort fee and parking fee" ... are you freaking kidding me? The ridiculous resort fee is to use the wifi, pool and free shuttle to Disney ( we didn't use it) We are in 2017 and I believe it's so ridiculous and greedy to charge for wifi and parking! You can go to any McDonald's or Starbucks and have FREE WIFI The only reason why I give you 3 stars review is because your location but that's it! Definitely, I'm not going to stay there in the future!

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you Pablo for staying with us this past weekend. We take all reviews, both positive and negative seriously. We will do our best to research what room you were in as all of our rooms had brand new carpet installed as of February 2017. We did have some severe storms this weekend when satellite was not the best and for that we are very sorry. We are also sorry that you felt surprised when you checked in regarding the resort fee and parking, however it is clearly listed on Expedia's website when you are going through the process of making your reservation. We are actually the least expensive in the Disney Springs area. I hope you will reconsider staying with us again in the future.

"Best Western LBV Disney Springs"

4
NikoPoulos, Thornhill, Ontario, Canada 16/07/2017

I stayed at this hotel with my wife and 2 year old daughter. We stayed here for 10 nights while in Orlando. The room was spacious and clean. The fridge and microwave were excellent additionsto the room. Our room also had a sitting area, sun room, and bedroom. The room does need to be updated but it was clean. The breakfast was great and was included. The staff in the restaurant were friendly. We also ate lunch at the hotel and had no complaints. The staff was friendly and always said hi to us. The pool area does have potential and is a bit bland. This area does need to be updated. We did take shuttle buses to Magic Kingdom, Animal Kingdom and Blizzard Beach. We also took the shuttle to the outlets. We never took the shuttle to Disney Springs and opted to walk instead (10-15 minutes depending on our pace). There is also a grocery store and other restaurants located in a plaza near the hotel. Overall, this is a budget friendly hotel, with friendly staff located in Disney Springs. If you stay here keeping this in mind you will have a great stay. If you stay here expecting Champaign facilities on a beer budget you will be dissatisfied. Will I stay here again? Yes, if the price is right. There are also many comparable (and higher rated) hotels nearby so the hotel should keep this in mind when setting their prices. Overall I rate the staff 5/5 Room 4/5 Restaurant 4/5 Pool 2.5/5

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you Niko for staying with us and for posting your review. We are so happy that you and your family enjoyed your stay. I am sure you made some magical memories with your daughter! Thank you again for your comments and we hope you will think of us again when you are in the Disney area.

"Great Vacation"

4
hilariocantug, San Antonio, Texas 13/07/2017

It was a great experience staying in these place, the staff were very friendly and kind, our family really enjoyed everything here, especially the pool,the restaurant the game room. We will definitely refer these resort to our friends! Thank you !

"Disney Springs Visit"

5
dbbfran1, Homestead, Florida 13/07/2017

Great staff, great parking and the free shuttle to the parks is always a plus! The hotel is strategically placed where you can go to any of the parks. The only problem (which is small) is that you need to have assistance getting your luggage to your room and then back down.

"Clean, great location, nice amenities"

4
childofsolitude, Spring Hill, Florida 11/07/2017

I stayed here for two days in July 2017. I had a 2 bed, balcony room on the 16th floor. The room was clean and spacious for two people. It is in a great location if you plan on visiting the parks or Disney Springs. They also have a quick service eatery as well as a restaurant (although I did not use either one). In terms of entertainment, there is a small gift shop, a video game room, and a nice pool complete with seating. The staff was really friendly too.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We appreciate you taking the time to write a review of your recent stay. We appreciate your kind words and look forward to your next visit when you are in the Disney area.

"Average Stay. Great Location."

3
Angela R, Fort Myers 11/07/2017

Planned a family trip and chose this hotel due to its location. So many attractions & amenities all around. However, one complaint is our balcony view (overlooked a dirty roof with rotting hot dogs/sausages all over). Next, is my biggest complaint. During our stay, we were lured to some guest services desk by a guy named Gary. Stopped us while we were on our way to the hotel restaurant for breakfast. Asked us where we were headed for the day & we told him Typhoon Lagoon. Gave us a promo for the water park provided we agreed to tour a nearby resort (which he assured us was NOT a timeshare) the very next day. We explained that we were hesitant to accept because we've experienced a similar 'tour' before & didn't want to get sucked into a scam. He assured it was NOT a scam, basically, because they were part of Disney (who, apparently, does not pull any shady tactics). Said the tour would not take any longer than 30-45 mins. & we would be on our way. With that, we agreed & booked our 'tour' at the Bonnet Creek Resort the very next morning. Let me assure you, never again. Our guide, Richard Richardson, was beyond rude, arrogant, & pushy beyond measure. Def. tried to sell us a timeshare on a tour that lasted well over 2 1/2 hrs…with 2 kids in tow. So, consider this a friendly warning and beware unless you like losing your time/mind during your hard-earned stay.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you very much Angela for your comments. We take all comments both positive and negative seriously. The one part of the Guest Service desk is an outside company that does represent a timeshare company. They rent space in our lobby. We will definitely make sure their direct reports are given a copy of your comments as that is against all policy and procedures. We apologize on behalf of them that you were inconvenienced. We hope you will consider Best Western again when you are in the Disney area.

"great vslue"

5
272colleend, Boynton Beach, Florida 10/07/2017

This hotel is clean, updated and the beds are comfortable. We particularly enjoyed our visit to the lounge and meeting Shawn, the bartender. He was exceptional and very personable. We laughed and didn't want to leave the lounge.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for staying with us and taking the time to write your review. I will make sure that we let Shawn know your enjoyed his banter. Come visit us again when you are in the area.

"Wonderful Place - Friendly Helpful Staff"

5
IndyCruiseLover, Indianapolis, Indiana 06/07/2017

What a relaxing place! We had an early flight there and they allowed us to check in early. The lady at the front desk gave us wonderful recommendations on where to visit and eat. The hotel is within walking distance of Disney Village. The room was spacious and clean. After a busy day, we had dinner in the Flamingo Grill Bar. Shawn, our bartender, could not do enough for us and Sean, the chef and kitchen manager, came out to personally ask how our dinner was (Fantastic!). The hotel also has two small stores attached - one for souvenirs and one for things you forgot to bring (very handy). Before we left, we had breakfast in Traders Island Grill inside the hotel. Ever eat Mickey Mouse pancakes? YUM! I can definitely recommend this hotel!

"Always stay here"

5
User 05/07/2017

I cant say enough about this hotel. We have stayed here several times. We have always gotten the disney view and love to sit on the balcony and watch the fire works. Once we are there we park the car and don't get back in it until time to go home. We love the shuttle and you can walk to restaurants and shopping. We come in November for our anniversary and are looking forward to this novembers trip. Ive calles the hotel twice and spoke to Ken about our upcoming reservation and hoping to get the disney view again.

"Excellent Hotel!"

5
oldcat119, Albright, West Virginia 05/07/2017

This hotel is located within walking distance of Disney Springs. The rooms are always clean and we'll maintained the staff provides excellent care to you and your family. Great food reasonable price. I highly recommend this hotel for families and couples.

"So So Experience"

3
899darrylc, United States 05/07/2017

The room had potential to be great but wasn't maintained well. The room wasn't cleaned well on a daily basis. The jets on the jetted tub were disconnected but we were not informed until after we attempted to use them. Mattress needed to be replaced

"Good value for the money"

4
rafaelaU2631CZ, Miramar, Florida 05/07/2017

Good location in the heart of Disney Springs. Excellent value. Nice rooms. Amenities average, but its meant to be a place to stay not one to lounge around. Breakfast good value. Hotel has the conveniences of a Disney Springs hotel, (transportation, tickets etc.)

"My family really enjoy our stay at the Best Western great service"

5
roslynp982, New York City, New York 29/06/2017

This was my second trip to this Best Western Lake Buena Vista and my family love it great service great people my kid just love the pool and the staff made us feel at home just a great Hotel all round

"Very special place to stay"

5
farmersdaughter723, Beaver Falls 29/06/2017

I recently booked a stay for my daughter and grandsons at this Best Western, I searched for good places to stay near Disney Springs that didn't cost a fortune. I checked with my AAA friend and she recommended this place too. I was not disappointed with this recommendation as my daughter said they were treated very well by all employees and had a wonderful room

"Great location, comfort level, and service"

4
DraacoPendragon, Tampa, FL 29/06/2017

Pros: Great location, 30 second drive to Disney Springs which means the parks are just around the corner. We were able to check in significantly ahead of normal time without issue, and the staff was very efficient and welcoming. Rooms are well above average in terms of space and comfort, easily the largest rooms in all of the Disney Springs area hotels which is great when you have small children who want to run around. Beds and pillows were super comfy. The view, even when not facing DS was enjoyable. Cons: Separate key needed for entering and exiting parking lot (why not room key just for entry?). 2 stations on television had loud humming (the two we happen to watch regularly, NBC and ESPN)...Service was prompt but the issue needed a special part ordered from DirecTV which was not going to be in until our departure date, which was really no big deal and did not have an effect on my rating. When housekeeping came up, after I had 4 additional pillows (as barrier for baby nap), the lady handed me 3 pillows and asked "is THIS enough?" in an incredibly snotty/condescending tone and then walked off with an attitude, which is really the reason I gave this place 4 stars instead of 5. Aside from the housekeeping incident we really did love this place and will most certainly be back. Its location and overall comfort factor were well above average, and with the price point normally being less than other hotels in this area, I highly recommend visiting this establishment!

"Overall great value"

5
anthonyjL9513CJ, Tampa, United States 29/06/2017

The hotel was nice to stay at while I took my brothers to Disney. The only thing I was not used to, is paying for breakfast at hotels. The beds and pillows were all comfortable. The shower was decent and they use bath and body works soaps so that was nice. Overall I would stay here again. great choice especially if you would rather spend your money on your vacation instead of a hotel.

"Disney Springs"

3
robgomez960, Seattle, Washington 26/06/2017

If you don't mind a dated hotel with old furnishings, and old bathroom fixtures, then this hotel fits the price point for proximity to Disney World and Disney Springs (which is more of an outlet mall with ample parking). Visit guest services at the mall to get your "tickets" ahead of time and save time (tickets look more like smart cards). The hotel provides a decent breakfast buffet menu, pool and most important, free bus service to all of the Disney parks on a regular interval with return trips back to the hotel. Bus service is also available to the nearby mall. From our 17th floor balcony we could see all the parks and the nightly fireworks if you were so inclined to watch from a distance instead of going.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We appreciate you staying at the BWLBV during your recent visit to the Disney/Orlando area. We are sorry that you did not enjoy the furnishings as our rooms and bathrooms were renovated in late 2015. Very happy that you were able to experience one of our Disney view rooms. After a long day at the park it can be very comfortable to come back and watch the fireworks from the comfort of your room. We hope that you will come stay with us again on your next visit to the area.

"Not as good as it seemed"

2
User 20/06/2017

The tub was clogged with hair so it was eventually filled with water, the sheets were dirty, and there was a bit of trash left behind that was never picked up by housekeeping. Only thing good about it was the view.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you Manuel for your recent stay with us. We hope that you brought these items to the Managers attention right away so that we could fix the problems and make it right. We take all feedback, both positive and negative very seriously and will make sure your comments are given to both our housekeeping manager and our Chief Engineer. We hope that you will stay with Best Western again when you are in the area.

"Great for the rate"

4
donnasD7738PU, St. Petersburg, Florida 20/06/2017

Older hotel, but clean and comfortable. Friendly staff. Being able to stay at a Disney property was a huge plus. Glad I checked the hotel directly, because I didn't think they'd have a hotel this reasonable.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you Donna for your recent stay with us. We are glad you found us too! We hope to see you again on your next visit to the Orlando/Disney area.

"Excellent Stay"

5
cameronb610, Lehi, United States 20/06/2017

I really enjoyed my stay at this best western. Everything was always kept so professional. The hotel staff was great to work with and my room was always exceptionally clean when I returned. Overall it was a great stay in a great location with all the businesses around it

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you Cameron, we appreciate you staying with us while you were in the area. Enjoy your summer and came back to see us soon.

"Great view!"

4
CatelynnNYC, Bronx, New York 19/06/2017

We were able to walk to Disney Springs from this hotel. The view from the balcony was terrific, beautiful sunsets and nice views of some Disney landmarks. Easy transportation to Disney. Would definitely stay here again.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you Catelynn for taking the time to post a review of your stay. The views from the balconies are wonderful. Hopefully you had the opportunity to see the Epcot Fireworks from your balcony! Come visit us again soon.

"Getaway"

3
Cynthia W, Tampa, Florida 19/06/2017

When we got to the hotel room the AC made a loud sound when turned on, tv was messed up didn't work the screen had lines going threw, bathroom was dirty inside bathtub, balcony was nice with a view. Pool is very tiny.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you Cynthia for your recent stay with us. I hope that all of your issues mentioned where immediately taken care of by one of our staff members. We hope you will visit us again when you are in the Disney area.

"Nice and clean "

5
Gustavo B, Miami, Florida 15/06/2017

Very nice hotel, close to Disney springs. Our room was nice and clean, huge room and nice view. Restaurant was good and the breakfast buffet was good for the price. The offer transportation to the parks and just made sure you know the time and what kind of bus you need to take.

"Disney Trip with the kiddos"

3
natmS607CU, Houston, Texas 15/06/2017

Booked this hotel for the value and pretty decent reviews. Although the staff was excellent and management took care of an immediate issue upon arrival the overall cleanliness of the rooms is very poor… The rooms are very dated and running down. And they are not very clean. I itched pretty bad every night while laying in bed. When I pulled the covers back I saw that that the sheets had holes in them and they were very old... linens in my view should always be inspected and replaced once they are that one out..

"Yucky"

2
gaminbeth11062015, Saint Augustine Beach, Florida 13/06/2017

No a/c. Driving ceiling. And double charged us for 2 nights, so not so great. We are still waiting on our refund. 3 weeks now. Very disappointed. It's close to everything but waiting on the bus was too long so we ended up using our car any way. Breakfast was nice. AAA gives you a good discount.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for your recent review. We are sorry that you did not enjoy your stay at the property. I hope that you let someone at the front desk know about your AC issue so that they could have Maintenance attend to it or move you to another room. If you would like to send me a private message, I will be more than glad to speak to accounting about your refund. Typically it is done the same day. It is usually your bank that takes 7-10 days for it to show up, but it is best if I speak to our accounting department to follow up. We hope you will consider staying with us again when you are in the area.

"May 2017"

4
courtneymU8089CQ, McBee, United States 12/06/2017

Location is great - only minutes from anywhere in Disney. Hotel, pool, and facilites are great. Best bed for a hotel I've ever stayed in. Room was clean. Staff however were not friendly at check in or check out.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you Courtney for your recent stay at our hotel. We are so glad that you enjoyed the property. We take all of our guests comments, both positive and negative seriously. It is concerning to us that you did not feel that your check in and check out of the hotel was done by a friendly staff member. I will forwarded your comments to our Rooms Division Manager so that she can address this with her staff right away. Guest Service and Satisfaction is our number one Goal. Thank again for staying at BWLBV.

"Would have been great if not going to Disney via their shuttle bus."

3
cmaples382, Knoxville, Tennessee 12/06/2017

I had no complaints with the hotel at all. We stayed 5 nights and the hotel was great. Nice room, nice view, friendly staff. My only problem was with the Disney shuttle. I have now stayed both inside an actual Disney hotel and here. Upon return to Disney I will stay back at a Disney hotel. Last Wednesday was our worst experience with the shuttles. We left Magic Kingdom, pulled out at 10:25. I text my husband so I knew the exact time. We went to the next park to pick up (each shuttle does two parks) and the driver changed from our route B to picking up both route A and B. We went from about 25 people on the bus to people standing and pressing against everyone. Confusion hit when the driver dropped off at the Hilton. Apparently both routes A and B have different Hilton locations. People became confused when this wasn't their hotel and both riders and the driver were yelling at each other. My daughter had went to sleep and was awaken to everyone yelling and it scared her to death. I felt this was very unprofessional of the driver to be yelling at the riders. We ended up getting off the bus down the street at the second Hilton and walking back. We actually beat the bus to our hotel and arrived at the hotel at 11:55!! We spent an hour and 30 minutes on the bus trying to get back. The buses also say they come every 30 minutes. This wasn't the case! Our last trip we stayed at the All Star Movies. On Thursday after our bus ordeal we counted while waiting on the bus. While we waited the All Star Movies picked up across from us. Five of their buses came before we got one!! If you plan to stay here for a Disney vacation I would strongly suggest staying at a Disney hotel unless you plan to drive and pay to park!

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for staying us during your recent visit to the Walt Disney World Area. We are glad that you enjoyed your overall stay at the hotel and am sorry to see that the experience with the Disney bus would stop you from staying with us again. I have copied your review to our Disney Transportation contact as they are in charge of the bus schedules as well as the drivers. There is no excuse for drivers to argue with passengers in any situation. If you can private message me as to what date this was, I will make sure that the information is passed on so that the Disney employee can be counseled. Thanks again for staying with Best Western. We hope to see you again in the future.

"Solid hotel for the price"

4
User 08/06/2017

I stayed here for a week for my Disney/Universal vacation. It was overall a good stay for the price paid. If you're expecting 5 star, obviously go elsewhere. I would 100% stay here again. - Easy check in/check out with pleasant staff - Good location - 10-15 min walk to Disney Springs (one direction) and 10 min walk to shopping/restaurant area with grocery store (opposite direction of Disney Springs) - Reliable shuttle - every 30 mins or so to all parks, to and from (I didn't find this was the case will all hotels, so this was awesome) - Clean and tidy I can't speak to the food or the pool area as I didn't experience either, but both seemed reasonable from a distance. If you get a chance at the water view - its pretty cool. You can see fireworks from 2 different Disney parks in the distance at night.

"My Best Western Experience"

4
lilgenah, West Palm Beach, United States 07/06/2017

This hotel was perfect for the 2 night stay we needed. The quality was very good and the price was right. It has a shuttle to the Disney Parks and Disney Springs, which was awesome. Our room was on the 15th floor and faced the parks which was great because we got to see the fireworks from both Epcot and Magic Kingdom. Overall I would rate this hotel as Very Good!

"May 2017 Stay"

3
U7706YJkatym, Orlando 07/06/2017

Overall the experience was good. My biggest issue was returning from the pool and the maintenance man being in my room unannounced and claimed he was there because of issues with the air which I had not noticed. It made me feel really uncomfortable and enable to enjoy my time.

"bad everything"

1
WineSipper21, Largo, Florida 07/06/2017

no leadership, bad morale, food service terrible. roof leaks in dining room on the tables. had one waitress for entire ding area. Waited 20 minutes to get drink order. Waitress took us ahead that there would be long wait. We stuck to see how management would handle. Very poor leadership at this place. Food was not cooked as ordered. Cold when we got it. Stayed here many times before. Never ever this bad. Reflects on management team.

Pebble P, Rooms Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We are very sorry for the events that took place while staying with us. The roof leak was unforeseeable and due to the weather the restaurant became unexpectedly busy. We appreciate that you have stayed with us previously and regret that this visit was not enjoyable for you.

"Very Nice Hotel"

4
leverhart, Norfolk 06/06/2017

I stayed here for four days in May 2017. I had a king room with a balcony. It was quite spacious, with a couch and coffee table. The balcony had two chairs and a small table. I had hoped to be able to see the fireworks, but couldn't from my room. The room was equipped with a small refrigerator and a coffee maker. The bathroom was a standard hotel bathroom. Everything was very clean. I found the staff to be very friendly and helpful, with one exception. The guest services people didn't seem to know anything, though they were cordial. The servers in the casual bar/restaurant were great, and the food was quite good. The shuttles to the Disney parks were reliable, clean and well air conditioned. The one that I took stopped at two other hotels on the way, but we weren't held up for long. My only real complaint was transportation to and from the airport. The hotel does not provide a shuttle. If you don't rent a car, there are cabs, $60 plus tip! You can call Uber and it's much less, but I don't trust them. You can also arrange for a shuttle to pick you up, but you're on your own. If you have an early flight, as I did, you might not get there in time. That was a huge, unexpected expense. I hated Disney World, but the hotel was lovely for the price. It was by far the only bargain in Orlando.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for staying with us in May. We are happy to hear that you enjoyed your room. Next time you stay with us, make sure you reserve a Disney View room. You can see the wonderful fireworks from Epcot from your balcony. Transportation to and from airport can be expensive. Super Shuttle is also an economical and safe way to get back and forth. Come see us again soon!

"Our Best Western Buena Vista experience"

4
392andred, Keswick, Canada 01/06/2017

A great hotel with efficient staff and friendly approach. Some of the furniture needs some attention. But the beds are comfortable beyond expectation, the view is great on at list two Disney parks, with nightly fireworks and the ground and gardens are well maintained. The restaurant has a variety of menus well appreciated.

"Pleasant Stay"

4
Alan D, hatfield, United Kingdom 31/05/2017

Good helpful staff - one or two problems were soon sorted. Very convenient location with excellent shuttle bus service to Disney attractions - wonderful view of fireworks from 17th floor. Would not recommend the Traders Breakfast restaurant - poorest service and quality of food on our whole 14 night trip to Orlando,

"Great price and location"

4
User 30/05/2017

Besides the traffic for Disney Springs after the parks close, we had a good stay and enjoyed the hotel. The elevators were NOT working the day that we were going to Epcot, so we did not get to the park early. Overall, it was good. I would stat at this hotel again.

"Dirty room, elevators broken"

2
verosalazar05, Miami, Florida 30/05/2017

During our two night stay there was only one working elevator of 4 that are available. Our bathroom was dirty (tub) and one lamp was not working in the room but no one ever came to fix it eventhough we called to let them know. Very noisy outside in the hallway of the rooms.

"Worst Birthday Trip EVER"

1
samanthafC9302HB, Bradenton, Florida 29/05/2017

This was the worst hotel experience I have ever had. At checking it took your front desk supervisor two tries to put a new credit card on our reservation. Then the next day after spending an entire day at a Disney park we came back to the hotel, with only two working elevators that we waited for for 20 minutes, got up to our room to be locked out. There was a very nice housekeeper who verified our information and let us in but then promptly returned to tell us that we needed to provide a credit card AGAIN. So, three times we had to have our credit card added to our reservation. Karla at the desk was sympathetic and offered us free breakfast coupons. All would have been fixed, however, that night we again waited for an elevator for 30 minutes because only 2 of the 4 were working during a weekend that a hotel was at full capacity, we were staying on the 16th floor. We went to bed, and awoke to check out the next morning. Yet again, we waited for 30 minutes for an elevator with all of our belongings to leave the hotel. Would you want to walk down 32 flight of stairs with all your belongings? So, we went to the front desk again. The front desk supervisor showed now signs, or even offered an empathy statement among seeing our frustration instead her response was "My manager is over there." Upon waiting for the manager, we were offered to leave our name and number for her to call us. In case you didn't know, when someone asks for the manager the manager should make themselves available and present not offer to call us later. Being so agitated about the rate of service we were offered at a hotel that claims to be a part of the Disney magic, we failed to mention that the a/c kicked on and off every 5 minutes making it impossible to get a good night's sleep. Although your hotel is not branded Disney, you are still affiliated with the Disney Springs resort area, and should still uphold the same Disney magic and standards they do for all their guests. We will never stay here again, nor recommend this property for anyone to stay at.

BWLBVDOSM, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
It is never easy to know that we have disappointed one of our guests. We take all reviews very serious and appreciate you taking the time to write whether bad or good. We can absolutely agree that this weekend was very challenging. We apologize that we had a problem with our front office system (changes not being saved) and that two of our elevators went off line. We definately did not plan for this to happen especially over a holiday weekend. We understand that our Executive Housekeeper stepped in when she noticed that the Front Office Manager was dealing with another guest and apologized and comped your stay for 1 night. We hope that you will give us another chance when you are in the area to make your stay as magical as it should have been. Happy Belated Birthday.

"Okay"

3
User 25/05/2017

Great hotel to just stay at if visiting the parks and not planning on staying there. The room was older than expected. Stains on the carpet, a plastic cup on the floor when we first walked in (wasn't ours), the shower didn't change to cold water one time, and one of the towels has a stain on it. But, we overlooked most of it because we were staying only for two nights and found ways around it. It was also cheap for a last minute trip. I would recommend if you're a laid back person! Service of hotel staff is great, very nice people.

"Excellent hotel in the perfect location for an affordable price"

5
amyw882017, Sheboygan, Wisconsin 24/05/2017

We stayed for 7 nights and highly recommend it. The location was perfect, close to Disney Springs, and we walked there several times. It was a safe area with nice hotels, and I was not at all nervous about the neighborhood. The pool water was extremely warm and relaxing with great music. The rooms were spotless with clean towels, bed making, and garbage removal daily. We did not hear anyone else when in our room on second floor. The balcony was a great way to watch the sunset, dry our swimsuits, or feel the warm morning air. The breakfast can not be beat! We ate our fill each morning before going to the parks, and our waitresses Meredith and Kathy had our drink orders memorized with friendly smiles and conversation. The chef made delicious omelettes and Mickey waffles with whipped cream for my son. We used the shuttles to/from the Disney parks and water parks. We used Uber to/from Sea World for $7.50 each way. We used Mear transportation to/from Airport for about $60 round trip for two people. There is a grocery store within walking distance if you forgot anything. We also enjoyed the Pizza Hut option and soft serve ice cream machine in the evenings we were too tired to visit a restaurant after a long day of adventures. I would not hesitate to stay at this hotel again in the future. Excellent choice! Thank you, Best Western!

"Vacation from hell"

1
lioraa203, Rotonda West, United States 24/05/2017

vacation from hell I would like to complain about my poor experience with the Best Western Hotel. And BW was my favorite hotel before this happened. I am a member of the BW. I am talking about the hotel located at the 2000 Hotel Plaza Blvd. Lake Buena Vista, FL 32830 1.First bad surprise: during billing, the hotel charged me 70 dollars more (resort fee), never seen at BW in Florida before ... 2.Second bad surprise: after arriving, the receptionist explained to me that I have to pay 45 dollars more for the parking of my car, never seen it at BW in Florida before! If I knew that parking was not free, I surely would choose the other hotel! 3. Third bad surprise: breakfast was included in the price of my room, when I checked in for a breakfast, I gave my coupon to the waiter and went to get my breakfast (buffet). The waiter shouted at me ‘'do not touch the eggs, it's not free!!!'' I got scared, I asked ‘'why?!'' He replied that I have to pay 10 dollars more for the eggs! And finally, I took some fruit and a muffin, but the fruit was sour, spoiled and not fresh. It was already too match for me! I started to have a bad humor for my holidays!!! 4. In the evening I decided to take a bath ... in the morning I saw that my suitcases in the wardrobe were wet. After a second bath (the next day) I saw the closet filled about 1 inch of water, the water was coming from my bath by the broken drains! The workers arrived, but the problem was not resolved during my 5 night stay and nobody proposed to change the room! My suitcases and clothes were all wet!!! 5. During my 5 nights stay my bed was never changed and twice I came back to my room and saw that my trash bins were not emptied 6. When I was leaving I loaded my suitcases in my car and I tried to start it, but my battery was dead!!! I went to the receptionist and asked for help, I explained that I stayed 5 nights there (BW) and my battery died, the response was ‘' we cannot help you, you have to find a solution by yourself'' and ‘'we have no public phones, only the internal phone'' Imagine you being in that same situation!! I was lucky that a lady lent me her cell phone and I called to AAA!!! This is the worst hotel that I ever saw in my life! I do not recommend BW to anyone. I think to change my preferences for Holliday Inn or Hilton. I will not advise the BW to everyone!!! I will complain to chamber of commerce and I will do an YouTube video!

"Great hotel "

5
User 23/05/2017

Let me start with we frequently go to Disney World and stay at various hotels surrounding the parks and review them on here. This has to be one of my families favorite non-disney hotel. It was even better than the Disney value hotels. The rooms were clean and the beds were comfortable. They had a giant "mini fridge". If available i highly recommend getting a Disney view. We watched all three fireworks shows from our balcony. The hotel is located maybe 3 blocks from disney springs in one direction and 3 blocks from a whole shopping plaza full of restaurant choices the other. They do have a breakfast buffet for a fee but we did not try it since we brought food. They also have busses that travel to the parks every 30 minutes. The only downfalls were that they do have a resort fee of $13.99 and a parking fee of $8 both per night, also they have direct tv service and it was raining so no tv the night we stayed. Over all they are a great hotel and if you find a deal id say go for it. We will definitely stay again.

, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
We are so happy that you chose our hotel for your recent visit to the Disney World area. Thank you Javier for staying with us and for posting a review. We are so glad you and your family enjoyed your stay. The views are spectacular at night you are right! Come see us again soon.

"Decent value "

3
User 23/05/2017

Not a bad value. Property was clearly renovated within the last 5 years. The restaurant is sub-par. Beyond the furniture in the rooms being cheap(who cares for a quick stay) one frustrating issue was the lack of USB ports and the fact that the regular outlets wouldn't stay. Front desk staff were excellent.

, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you Wesley for staying at the Best Western LBV. We appreciate your comments and you are correct...there are a lack of USB ports in the rooms currently. Our Engineering department is working on coming up with a solution for that as we speak. We hope the next time you visit it will all be taken care of.

"3 time staying here- honest review"

5
delta22710, Boston, Massachusetts 18/05/2017

Our 3rd time staying here. Again -excellent location, excellent service, and comfy beds. We noticed some upgrades when compared to our last visit. We wanted a Room upgrade- no problem We needed more towels - no problem We Forgot mouthwash-- no problem The Disney fireworks view from our balcony was great. We did try to order room service at 730am on Tuesday but no one answered. Not a big deal for me though. We ended up going out to the Golden Corral for breakfast instead anyways. Could use a plug on the wall between the beds, but again, not a big deal. The "clean" remote thing seemed pretty cool. The Flat screen TV was nice. The Fridge in the room was nice. The Pool area was clean and nice. We Ordered Pizza Hut, and the lady seemed like she was new or confused, but she was running all around just to make us comfortable. And she did !! As a boss myself, It's nice to see employees hustle to make the customers feel comfortable. Kudos to her. There was Plenty of parking. We didn't use the buses but we saw them regularly. The AC was nice and cool. Overall- we had an excellent stay and we will stay again. Good job everyone.

"Great Location"

4
PollyA, Durham, United Kingdom 17/05/2017

The reason I chose this hotel was purely on the location and price. The hotel is part of the Disney Springs group of hotels whereby you can walk along to Disney Springs it is also within walking distance of Crossroads LBV. The hotel rooms seem quite dated but clean and adequate, everything that should have been there was there. I asked for a high room with a view and was given the 9th floor, which was lovely. We did use the pool and never had a problem getting a sunbed, and the sunbathing area was in the sun. We used the shuttle busses to get to the parks , these were free and ran every half hour - amazing. We used it purely as a base and did not eat here. I would definitely return to this hotel as long as it was cheaper than the other 6 hotels within the Disney Springs group. We used Mears transport to get to and from the airport.

"Basic Needs Hotel"

3
siczlo, Plainield, IL 17/05/2017

Definitely out dated, but friendly staff. No frills hotel, breakfast buffet is $21 a person, which I think is too high. Needs more outlets. Beds are decent. Has an overpriced store in case you forgot anything.

"Extremely comfortable stay"

5
User 17/05/2017

My wife and I stayed in this hotel for 5 nights for our Walt Disney World trip. The staff was extremely nice and helpful and the bed was soft and comfortable. My only complaint was that the initial room we booked was an accessible room with a king bed. The shower leaked out on the floor and the bed was stiff and not very comfortable. I talked to the night manager about changing rooms. He was very understanding and booked us into another room immediately. He gave us a 2 queen bedroom with very soft, heavenly beds that we fell asleep in immediately. We were not charged extra and we were moved out to the other room in just a few minutes. We will definitely be staying at this hotel again and recommend it to anyone wanting to stay at the Disney Springs area.

"Vacation"

4
jgo730, Miami, Florida 17/05/2017

We stayed at this hotel for 3 nights & 2 days. Everything was clean, the staff was friendly. The pool was cool, parking was safe and we were in Disney Springs; near the theme parks. The hotel offered a complimentary bus ride to the parks as well. No complaints from us.

"Breathtaking view"

5
User 09/05/2017

My family and I stayed here for two nights and it was amazing. Staff was professional and quick. Answered any and all questions we had. 15 minutes walking distance for Disney Springs and lots of shopping and restraints within a couple of minutes. They have shuttles to Disney Springs and the theme parks. They had plenty of dining options on grounds, a shop, game room. Fitness center, Disney store, pool the list goes on. There were 2 adults and 2 children we had a king with a pull out couch and still had more than enough room. We were on the 10th floor and the view was absolutely amazing. We will definitely be going back.

, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Glad you and your family enjoyed your stay Danielle H! We do have some of the best views especially if you book a Disney View room. Watching the fireworks from your balcony at night is truly magical. Thanks again for staying at the Best Western LBV!

"Great Hotel!!!!!"

5
alexiscN723RO, Otisville, United States 09/05/2017

Not only is this hotel clean and nice, it is walking distance from Disney Springs, has shuttles to all Disney parks, and doesn't cost a fortune like a lot of the Disney resorts.The pool is also very clean and the restaurant has good breakfast and dinner! Overall soooooo worth booking this hotel!!

, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you AlexiscN723RO for staying at our hotel. We are so glad that you had a magical stay. Please come back and visit us soon.

"Beuna Vista best Western"

4
437robertaw, west palm beach, United States 09/05/2017

My overall experience was good, and the best customer service was Shawn in the lounge. He was fun, personality, exemplary service, remembered what was ordered the next day for repeat meal drinks. I have been to many a lounge and never have I seen such great service. The only negative was my room was freezing and when I called the operator they said they would take care of it. They never did so I turned the air off completely.The air conditioning was too cold and never corrected by staff.

, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for posting your comments and for especially mentioning our bartender Shawn! We think he is a wonderful employee as well....so much so that he just won Employee of the Month! I'm sorry you room was cold and I will make sure that your comments are forwarded to our Chief Engineer. We appreciate your business and hope to see you again soon.

"Worst bus experience EVER!!!"

1
hazeleyesu2, Brandon, Florida 08/05/2017

I booked my reservation almost two months in advance. I requested a sofa or roll away. Upon check in, I was told that request wasn't on her screen. I pulled up on my phone to show her. Manager came over and stated she saw request but they were completely booked and had no extra room nor roll away. Found out a couple who booked a week before arrival got a sofa bed! Not happy! Bus drivers were totally rude. One asked a person on his electric scooter to get off the scooter and walk up the bus steps! Then got an attitude when they refused and asked for the ramp. Totally inappropriate! Never again will I stay here!!!!

Pebble P, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Good Morning, We appreciate your feedback. We apologize for not meeting your expectations. We are working with our staff to insure this does not happen in the future. We would like to have future opportunities for you to stay with us. Thank you,

"Decent hotel, could be better"

3
Erik S, Seattle, Washington, United States 07/05/2017

I'd potentially stay at the hotel again--the beds were comfortable and the staff was extremely friendly and helpful. We had a problem with the first room we stayed in and they were quick to address the issue and move us to another room. That said, it has two issues: the rooms likely need a deep clean. In both rooms we stayed, I found small items from previous guests (a contact lens in the sink, a straw on the floor, etc.) and a few other things that indicated the rooms get a more cursory cleaning. Overall, they are clean enough to stay, but could easily be cleaner. The other issue are the Disney shuttles. They are complimentary and it only takes 20 - 25 minutes to get to most of the theme parks, but the ride back from Magic Kingdom was a brutal 50 minutes. The second night, we ended up taking an Uber back. There's not much the hotel can do about it, but just be warned that between the monorail, waiting for the bus, and the actual bus ride, it could take you well over an hour after a long day to get back to your room. All in all, it's a hotel that is perfectly fine but has the potential to be much better.

Pebble P, Rooms Division Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to review your stay with us. I appreciate the fact that the parks are a full day in themselves and tiresome once complete. The shuttles provided, based on the volume of Disney visitors can some times get backed up. One great thing about our shuttles is that they run every 30 minutes, allowing for fewer guests to board all at once. We hope to host your next Orlando visit. I will share your housekeeping comments with our housekeeping manager.

"You get what you pay for!"

1
User 04/05/2017

As a value hotel near Disney Springs we have stayed here many times. This last visit will mark our last until the coming remodel we have heard about is complete. It has gotten dirty and grimy and seems to be worse with each stay. This trip I woke up with about a dozen plus bug bites all over me. We reported this and the maintenance man made us feel as though it was our fault. I guess because he found no evidence of bugs. They changed our room and granted a free upgrade but even that room was dirty and grimy. Convenient location but it stops there.

"Visiting Disney Springs and surrounding area"

2
momofrrj3, Callahan, Florida 03/05/2017

I was not very impressed with this hotel. The parking was not good and the elevators sounded like the needed some repairing. Every time I got on the elevator I was hoping to make it to my floor which was on the 12th floor. Friends who had gone with us got their credit card charged three times and it was still not off their card when we left.

, Director of Sales at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for staying with the Best Western. We apologize that you did not completely enjoy your stay with us. Our elevators are inspected on a routine basis and are if they experience any problems, they are addressed immediately. If you friend has a continued problem with her credit card billing. Please have her notify the hotel direct at 407-828-2424 and ask for the accounting office. They can help her right away. We hope you chose Best Western again for future travels.

"Ok if you want a room only"

3
OttawaJoan, ottawa 03/05/2017

Clean, friendly staff. Good beds. Good price. If you're looking for a "resort" style hotel, this is not the one. You will be charged $14 per day resort fee (and you will at most non-Disney hotels) however there is no resort feel here. Pool is warm, not refreshing after a day at the parks in 95 degree weather. Our shower had only hot/scalding water, took two complaints before it was "fixed". "Fixed" means turn to coldest setting, let it run for 5 minutes, flush the toilet, then cool water will run for about 5 minutes, while you're standing in mid calf deep water until it gets too hot again. Many people were complaining about this same issue. Didn't eat here, as what was on display was not appetizing and we were told the breakfast was $16 for a not so great buffet. In room coffee very good though. After the water complaints we were given a Welcome Package coupon for our trouble. Tried redeeming it at the "concierge" desk, but there was never anyone there. A hotel guest told me when they tried to redeem theirs, it was a marketing gimmick for time shares. No thanks! Won't stay again

"best western lake buena vista-disney springs resort area"

5
570cindyk, townsend, United States 03/05/2017

The interior of the hotel was beautiful! The staff was very courteous and helpful. The balcony view was breathtaking! The balcony faced the Disney area. We were able to see fireworks from the Disney theme parks. 3 sets of them simultaneously! It was a great experience! The room was very clean and spacious. Many available amenities. I would definitely book this hotel again!

"Good for Disney parks"

4
wanderlust6, Toronto 03/05/2017

We were just here for Disney, and the hotel was good for that as they had a free shuttle every half hour, so no need to rent a car. And most times this hotel was the first on the drop offs at night. You can get off at the Wyndem resort if you want to go to Disney Springs shopping etc ( Huge Disney Store ). Rooms where fairly large and beds were really comfy after a long day at the parks. We didn't use the pool or eat at the restaurant, but both seemed adequate. Our only gripe was the bar and also the cafe and room service finishes at 11pm. So after a long day at the park, if you fancy a beer, good luck. As we usually stayed for the fireworks and only just got to the hotel around 11pm so we only made it to the bar once. Surely they should take into account the park schedules and bus times and extend at least the bar closing times. Not everyone that does Disney has kids to attend too ! Our tip would be, buy some beer or wine from the cafe downstairs and put in your fridge for later. Also the cafe did good small garden salads and ham and cheese rolls. Will save you a lot on eating at the park. Just take a soft fabric cooler to put stuff in, then fold up when empty. Staff at the cafe were really nice too. The hotel also has a Disney store, but closes at 10pm so you won't get there after the park if you missed buying something. There is also another store that sells some souvenirs and snacks and drinks ( no beer ). We took an uber back to the airport and it cost $17 so a lot cheaper than a cab. We were quoted $58 for a cab to the airport. All in, this hotel is great for visiting the parks. And we would prob stay there again.

"Bring extension cord for CPAP"

2
User 27/04/2017

I stayed one night because I had an early full-day seminar the next day at the hotel. I arrived at 10 pm and had to drive around for 10 minutes just to find a place to park to check in. This is a huge hotel and most of the parking requires a parking card that you don't get until you check in. There were only 5 spots reserved for check in and were all full. The staff at the check in were very friendly and I was very impressed with the quick, smooth and quiet elevator ride. However, my room was dark and dreary on the 15th floor with inadequate lighting and low ceiling. Nice balcony. The bed was surprisingly comfortable, but there was no soft chair for relaxing in so I had to sit on the bed to watch TV. However, the most frustrating part of staying here was when I tried to plug in my CPAP machine....there was no plug anywhere near the bed. I called to the front desk and after being placed on hold for several minutes, explained the situation. 15 minutes later "Sami" showed up with a step stool and when I told him all I needed was an extension cord, he said we don't have them. By this time it was close to 11:00, so rather than spending time relaxing and getting a good night's sleep, I had to drive to a store to purchase an extension cord. About 2 hours into sleeping, my CPAP shut off which woke me up. I had to get out of bed and walk to the other side of the room to investigate. One of the outlets stopped working. Fortunately, the other still worked. Needless to say, I did not get much quality sleep. The meeting room was adequate, but the chairs were fairly uncomfortable for sitting all day. Did not use or look at any other amenities. There are many places to stay in this area and this hotel needs to step it up in terms of updating the rooms and adding more outlets. Staff were friendly.

"over charges/questionable taxes"

2
visitor2221, Savannah, Georgia 27/04/2017

the Shower/Sink in our room had NO cold water. Imagine the scalding shower and brushing teeth in hot water. Our toilet backed up twice...there was a paper cup in it. NO ONE TOLD us we had a breakfast for 1 adult included each morning, WE never used it, but they would not take the fee off. Check out charges: DAILY parking fee PLUS tax, DAILY amenities fee PLUS tax and daily room rate PLUS tax. ADD THEM ALL T