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Best Western Plus Hotel Rama Inn & Suites, La-Grande

4.0/5  - basé sur 400 notations.
1711 21st Street, 97850-3919, La-grande, United States - See map

The Best Western Plus Rama Inn & Suites is nestled between the stunning Blue Mountains, business and leisure travelers alike will appreciate the serene and charming atmosphere at this Oregon hotel. These comfortable, spacious rooms feature travel amenities that make each stay convenient and comfortable. We have recently added an elevator for easy access to the second floor. Enjoy generous amenities such as a desk, cable television with HBO®, refrigerator, microwave, coffee maker and Wi-Fi Internet access. The guests of this 100% non-smoking La Grande hotel can get a great start to each day with a complimentary full breakfast, including coffee, pastries and waffles. A fitness facility, business center, indoor pool and free parking are just a few more of the many amenities available at the Best Western Plus Rama Inn & Suites. This Oregon Best Western also offers guests the chance to relax in the hot tub. Conveniently located close to Interstate 84, guests can easily access many nearby attractions, such as Ladd Marsh Wildlife Refuge, Anthony Lakes, Snake River, Hells Canyon and the Oregon Trail. This La Grande, OR hotel also offers many outdoor activities, such as hunting, fishing, skiing, golfing, hiking, white water rafting, snowmobiling and jet skiing. Many guests also indulge in some retail therapy at the nearby Grande Ronde Mall and at the unique shops in downtown La Grande. If you're traveling on business, Momentive® and Boise Cascade are within minutes of this charming La Grande hotel. Two miles from the Best Western Plus Rama Inn & Suites is Eastern Oregon University, making this the perfect hotel to stay at when visiting the college. For an extraordinary trip to La Grande, make a reservation at the Best Western Plus Rama Inn & Suites today. Enjoy your stay.

Best Western Plus

Hotel Rama Inn & Suites

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Hotel advantages

  • Indoor pool
    Indoor pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 397 guest reviews
NOTE ISSUED
Excellent
149
Very Good
141
Average
53
Poor
27
Terrible
27
REFER TO NOTICE
Business Business
92
Couples Couples
100
Family Family
145
Friends getaway Friends getaway
29
Solo travel Solo travel
18
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Four and a Half Stars"

4
13/09/2018

This BW had the best breakfast of any of the BW motels where we have stayed. There were two luggage racks so my wife and I could both racks for our suitcases. I wish there were more to do around La Grande so we could stay there again.

"La Grande Best Western"

4
10/09/2018

We always stay at this Best Western when visiting family in La Grande. The staff is friendly and accommodating, breakfast is adequate and nicely presented. Although we didn't use the fitness room this time, we have used it previously and it has very professional equipment.

"Great place to stay in La Grande"

5
03/09/2018

This hotel is right off the freeway. There are several fast food options within walking distance. The room was clean and larger than many rooms we have stayed in at other hotels. The breakfast was good--a large variety of both hot and cold options. We would definitely stay here again.

"Great room, great location, good breakfast!"

4
01/09/2018

Visiting for EOU Volleyball game weekend, and decided to save ourselves from driving home after the game. Room is comfortable, quiet, fridge, microwave, hair dryer, etc... and we did use the exercise room (very clean and nice), and did some laps in the pool and ended up enjoying the hot tub. Breakfast was shared with another College volleyball team and coaches so it was a little crowded, but the service staff kept the Breakfast bar well supplied! Complete breakfast and then some - and good coffee! We extended out stay by another day as we enjoyed it so much. Close to everything we needed, also. Staff was very polite and helpful!

"ALWAYS QUESTION CLEANLINESS"

1
27/08/2018

When you pay a hefty price to stay at a Best Western "Plus" you expect a great experience. This was so far from it. Let's just say we did not receive a clean room and throughout our stay NEVER did. And worse yet; we were never given an explanation.

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for your comments. We're sorry that you didn't have a pleasant stay with us. We do strive to be the best hotel in town.

"Avoid at all costs"

1
25/08/2018

Worst hotel my husband and I have stayed in. We asked about early check-in and the front desk staff person bit our heads off. Apparently we interrupted gossip hour in the back room because once we walked away we could hear her bad-mouthing us for asking if we could check-in early. Apparently this makes us "stupid." Later we found out several members of our party had been able to check in early with no problems. They must have had someone different at the desk when they arrived. Our room was disgusting. The sheets had stains all over them and there were hairs. We were afraid to ask for clean linens after what had happened to us earlier, so we tried wiping down the sheets ourselves and sucking it up for one night. The towels all had stains on them, several of them hard and crusty. I have no desire to know what those were. The shower drain was clogged and water backed up. We were asked to review the hotel, so we did. We were contacted by a "regional manager" named Krystie about the issue who said our business was "very important," but she never addressed the issues we surveyed the property on, and never bothered to apologize. We will be avoiding this hotel and all Best Westerns from here on out.

"Surprisingly nice hotel in the middle of nowhere"

5
22/08/2018

This was the last hotel we stayed in for our 8-night roadtrip of WA, ID, MT, WY, and OR. It was our favorite hotel on the trip. The rooms were clean and comfortable and the pool was amazing. The water was perfectly clear and the staff obviously works hard to keep everything nice.

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for the wonderful comments on Trip Advisor! We strive to have the best hotel in town, wanting our guests to feel like they're at home. We hope if you're in our area again that you will stay with us and enjoy our pool, hot tub, and other amenities.

"Friendly staff, clean rooms"

5
19/08/2018

Room was clean. A/C unit worked well without being overly noisy. Nice size fridge that was clean. The pool area was clean and stocked with towels. Breakfast was a nice selection and the area was clean. Would stay here again.

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for the nice comments on Trip Advisor. We're glad that they AC unit was nice and cool as it's been so hot here. We strive to have a wide variety of breakfast items and to keep everythiing stocked and clean at all times. We hope if you're in the area again that you will stay with us.

"ADA room very good"

5
19/08/2018

I needed an ADA room since I am temporarily in a wheelchair. The room was easy to get around in my wheelchair. The room was very clean. Pleasant stay. I did think the price was a bit high for the location.

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for your nice comments on Trip Advisor. We hope if you're in our area again that you will stay with us.

"Very comfortable"

5
16/08/2018

We stay here several times a year. The hotel is very clean, well kept and the staff is professional and very helpful. The rooms are very comfortable and always very clean. Easy location from freeway and town. We have never had a bad stay at the hotel.

"Very Last Minute Booking - Turned out to be a Really Good Hotel"

4
11/08/2018

This was a last minute / a walk in booking - We actually had a booking at another hotel (opposite this one) but on arrival we were told that all their technology was down & seeing as it was our daughter's Birthday we needed to Skype with her that evening ... so we walked across the road to this (Best Western Plus Rama Inn & Suites) hotel. We ended up paying quite a bit more here (at least double the amount) but given the circumstances we had to do it. It turned out to be a really good hotel with the additional cost being obvious at a glance. We were given Room 215 (top floor which we always prefer) which had 3 separate areas with 2 TV's making it very spacious. The room also had our standard prerequisites Air Con, Fridge, M'Wave, Coffee facilities (Free Breakfast, Internet & On-site parking are our other must have's). The bed was comfy so we has a good night's sleep. The hotel itself was nicely presented & clean Staff were welcoming & Michael at Reception was very engaging. That evening we enjoyed the Hot Split Pea Soup (made by Liz) along with some crackers - this was a really nice touch. According to hubby - Breakfast was the Best he'd had so far. So all in all we had a good stay.

"Great location with an excellent breakfast!"

5
06/08/2018

We stayed here on our way home from a backpacking trip in the Eagle Cap Wilderness. The hotel is right off the highway. The front desk stay was very pleasant, giving us several recommendations for places to eat dinner. Our room was very clean. The hotel was quite. The continental breakfast was excellent. I was pleasantly surprised at the choices: two choices of eggs; bacon and sausage; biscuits and gravy; waffles with toppings; oatmeal with toppings; cereal; bread, english muffins and bagels; muffins and cinnamon rolls; fruit; and yogurt. Definitely something to please everyone. We did not use the pool, but it looked to be a decent size and well maintained. The only issue was the mattress on our bed, which sagged in the middle. When I mentioned this to the person at check out, she said they were in the process of replacing all of the mattresses. Hopefully, this one will be replaced soon. Overall, this was a great hotel and we would certainly stay here again.

"Friendly front desk staff"

4
06/08/2018

The room was very clean and nice. Beds were comfy and lots of pillows. The shower head in bathroom was great. We had a nice sized fridge in our room. As my title says the two ladies at the front desk were extremely helpful. Gave us directions to a Safeway nearby, as well as a recommendation for dinner. It was a Sunday and quite a few of the restaurants in the area were closed. The breakfast in the morning was pretty good. On the day we stayed there were scrambled eggs, sausage patties and potatoe patties. We were on the first floor and it was very quiet. I would stay here again if in the area in the future.

"Best stay at Best Western"

5
24/07/2018

I love this place. The staff is friendly and the local is incredible. The breakfast is always good and the beds are very comfortable. I stay here every time I come to town and will every time that I return. It is a pleasure.

"Service above and beyond expectations "

5
07/07/2018

We stayed at this hotel on a Tuesday and a Friday - doing a 3 day bicycle tour in between. The hotel was great about letting us leave our car in their lot and when we returned on Friday (way before check-in time), the desk manager (Liz) really went above and beyond for us. She gave us a pool pass so we could relax and kept an eye on our stuff in the lobby. We were also able to do laundry, and by the time a room was ready (2 hours before the “official” check in time) we were rested and had all of our clothes clean! Our room (both nights) was very clean and quiet, and we thought that the breakfast was fine. We'd stay here again!

"It is misrepresentation in a pattern"

1
19/06/2018

I liked what i saw on line but was shocked when I arrived at the property. It was so drastically different, i went a head and booked and checked into a different hotel. Noting this was on the corporate site where i booked. I wasted hours of my precious travel time with their customer service on the phone and got no where. Wasted more time and provided feedback, only to realize they do this intentionally to trap people. OK it was my cost of learning the fact that this chain is not to be trusted and I will make sure all my friends stay away from them. yOU CAN FIND OUT THE HARD WAY TOO, IF YOU WANT

"Excellent stay"

5
19/06/2018

I always expect excellent quality of a Best Western and this didn't disappoint. The accommodations were clean and up to date. The complementary breakfast was decent quality. The pool and hot tub were indoors and nicely sized

"Nice place...As far as I could tell it is nicest place in La Grande..."

4
18/06/2018

We were traveling there for Church conference. We were also using free points to stay...The room was nice and it was quiet. No issues at all....There rooms are fairly recently upgraded it appears so we enjoyed our 3-4 night stay

"wonderful few hours"

5
06/06/2018

We stayed at this BW for just one night and actually were there for only about 12 hours as we drove between Elgin and Walla Walla. Check in was very fast and the lady was very friendly. She was working a double and she also checked us out the next morning. A very friendly and welcoming staffer. The room was immaculate and quiet. The bed very comfortable. Breakfast as per our usual findings at BW was terrific with plenty of choices to get filled up on. The coffee in particular was excellent. The staffer who monitored the breakfast room did a super job of keeping everything stocked and clean. Definitely would recommend this BW to anyone and we'd definitely return here.

"as good as it gets in LaGrande for business"

4
02/06/2018

clean, comfortable, attentive staff, good breakfast, freeway close, affordable, good rewards program. adequate fitness room, on-site pool, usually ready availability of rooms. compared to local alternatives, this hotel is as good as La Grande has to offer for out of town business.

"Roomy, comfortable bed, very clean"

5
24/05/2018

La Grande is about half way on a trip from Vancouver, BC to Salt Lake City, UT, and nicely splits a 2-day drive. The Best Western in La Grande is a quality place to stay. The rooms are large and very clean, the location is quiet (despite being not that far from the highway), and the king beds are comfortable and luxurious. The WiFI was fast - quite suitable for streaming movies if that is what you want. The room comes with a decent breakfast. Staff were friendly but unobtrusive.

"Don't stay here, owner is extremely rude "

1
17/05/2018

Ok let's start from the beginning when I actually thought this hotel was going to be great...... started off with a couple calls to the hotel front desk where I spoke with a very nice young lady who lives on island. We talked about early check in and late check out times and I told her I would call back regarding booking..I couple hours later I called back to book and she asked me about being members or triple a members and she said she got us a great rate of $108 a night, I said wow that's good, what about taxes? She says that's included! She then said yes it's a good rate considering it's peak season and rates are normally 170 a night. I agreed what a great rate, she went over personal info and got my credit card info and confirmed the nights and we were done. I waited for a confirmation email but did not receive one, so I called back 2 more times to request one and never got one that night. I called the 800 number and they stated the reservation was there but couldn't send the email only the hotel could... but that my rate was different... I said must have been a mistake and I'd call the hotel in the morning since it was 10pm at this time. Next morning I call the hotel to get the email sent and to get the rate fixed, the girl who answers gets the email sent which I get and I ask her about the rate she sag no matter what was said the rate is the 170 rate..... I ask her to speak with a manager she states she is the front desk manager.... I ask her if the calls are recorded and she states yes, so o ask her to listen to the call and have herself or her boss contact me.... 1 hour later a man named KD or KB calls me saying he is the general manager and starts rambling off how the hotel never in its 20 yrs offered a rate of $108 a night and wouldn't be able to stay in business if it did..I allow him to continue his ramble and state that's not the point... and then I ask him if he listened to the call, he says their calls aren't recorded... I asked then why did your manager state that they were?!?! He then gets defensive (mind you I haven't even gotten upset or raised my voice once) and he says I'm not going to get into it with what was said... I'm trying to fix this... oh great, how can we fix this I say...... he says well at this point it doesn't sound like you'll be happy here and we should look at butting you at another hotel?!? Now I'm like wth?!?!? He says he doesn't think I'll enjoying staying there?!? How would he know... plus he never offered an apology or any way to “fix” the issue... he says maybe you should just call corporate .... at this point I'm at a lose of words and say yah I think that's best and Hang up... well turns out this is the OWNER of this best western and guess what else he CANCELED my reservation without my knowledge and didn't even send an email or anything telling me that when I arrive in a few hours I won't have a hotel to stay at!!!!!!!!! I contact best western who tell me this little bit of information which had they not this could have really been a big issues... Do not stay at this hotel! Stay in a condo or anywhere else... someone that owns a location like this and treats his customers the way he did should not be running a business! Never once did I expect the 108 rate once it was confirmed that it was incorrect... what I wanted was the rate that I got online that was cheaper than what I booked at.... but not once did he listen or even offer to help.... sooo $10 a night just cost you a customer, bad reviews, and referrals

"Best hotel in La Grande"

5
14/05/2018

I was pleased with the overall appearance of the hotel and my room. It was clean and comfortable, and the breakfast was pretty decent. Out of all the hotels in La Grande, this one is my first choice to stay at.

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for the nice review on Trip Advisor. We're glad that you enjoyed your stay and hope that when you're in town again, you will stay with us!

"The basics and more"

5
21/04/2018

Clean and comfortable. Well maintained with friendly staff. The room was well taken care of, the bed was very comfortable with plenty of pillows. A can't go wrong options for business or pleasure. I was traveling for business and enjoyed the fact that there were some places to eat close by within walking distance so as to be able to stretch my legs after a days worth of driving.

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for posting your review on Trip Advisor. We take pride in keeping our rooms very clean, and have a very friendly staff. We hope that you enjoyed some of our amenities such as the evening soup and freshly baked cookies. We hope to see you again in your future travels.

"Convenient in LaGrande"

3
22/03/2018

Rama Inn is the best choice in the LaGrande area and we have stayed at other properties. The breakfast is typical of an included hotel breakfast, but includes hot and cold selections. The rooms are spacious, clean, and have counters next to sinks. A desk and chairs add to room function, and beds/bedding are comfortable. Staff is friendly, efficient. Price is higher than other properties in area, but you get what you pay for.

Krystie D, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for your nice comments that you posted. We are the nicest motel in La Grande, that offers the most amenities in town. I hope that you got to enjoy our evening Managers Reception which includes Soup and Crackers. If you're ever in our area again, we hope that you will stay with us again.

"If You're Thinking of Stopping - Do"

5
08/03/2018

We needed a night on a road journey and were getting tired after coming over the pass from the west. Looking at the motels in the area we noticed a lot of working vehicles at the Best Western. Our experience is that people who stay on the road for work usually pick good, clean and quiet places. We were not wrong. It was a great stay. Access off I -84 is easy and close. The lobby is modern and clean and desk staff were pleasant and knowledgeable. The room was large, clean and well maintained. Everything worked. It was quiet and comfortable. The breakfast was substantial and in addition on Tuesday to Thursday there is complementary soup and crackers from 5 to 7. Fast food and drinks in easy walking distance and they will give you a map and list of local restaurants. Great place and we would stay again.

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for your great posting on Trip Advisor. We are nicely located off the freeway and our downtown is just about 1 mile away. We hope if you're in our area again that you will stay with us should you need lodging.

"Nice hotel, friendly staff, clean and well appointed rooms"

5
26/01/2018

We had a two queen bed room. We had lots of space. The furnishings and bed were comfortable. The room had mini refrigerator and microwave. Being members of the Best Western loyalty program was were given a lower rate than the one we received when we booked it. They offered free soup in the evening and a hot breakfast in the morning. We would stay here again. My husband says they get a five for effort. I have to say that I liked it. I liked the vibe, the friendly staff, the Ernest effort to please, and since it's my review, I rate them a La Grand 5!

Krystie D, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for the great posting! We're glad that you enjoyed your stay with us and took advantage of the evening reception, which includes soup, crackers and hot fresh cookies. It is a nice advantage being a rewards member to get the discounted rate. We hope if you're in our area again that you will stay with us again!

"Clean and warm"

4
23/01/2018

1 night for business. Friendly people and clean updated room. TV remote weird and hard to find HD channels. Breakfast is one step above HIE with standard scrambled eggs, bacon and such. Looks to be the best place in town, right off the freeway.

Krystie D, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for your nice comments on Trip Advisor. We try very hard to keep our breakfast above what the other hotels have to offer and we get a lot of compliments for it. We hope if you're in our area again that you will stay with us.

"QUICK STOP FOR THE NIGHT"

5
21/01/2018

We had no reservations. Had to stop for the night because of snow storm. Plenty of rooms available. Rooms were very clean and neat.(and warm) Clerk was very friendly and helpful. Highly recommend when heading thru Oregon.

Krystie D, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for your posting on Trip Advisor. We're glad that we had a room for you during the snow storm. We hope to see you again when you travel to our area.

"GOOD LOCATION"

4
03/01/2018

I stay here when I am in the area. Right off I84, close to historic downtown LaGrande, close to Anthony lakes ski area. A good spot to work from when visiting the area. Friendly staff, Tuesday soup night is nice.

Krystie D, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for the posting on Trip Advisor. We do have a really nice down town area and for the ski people, Anthony Lakes is close and what better thing to do than ski all day and come back from skiing all day and come and sit in the hot tub and relax! We hope if you're in our area again, you will come and stay with us again!

"Best in the area"

4
18/12/2017

Of the three hotels in the immediate area. this one is head and shoulders above the others. It costs a little more but is well worth it. Rooms and public area's of the hotel are in great shape and very clean . The indoor pool and spa were sparking and in perfect order. Everything smelled fresh and looked modern. If I had to nit pic, I would say they need to inspect rooms for functional problems more. Our HVAC poured heat out even when set to 58. The shower head sprayed everywhere, We had a dead GFCI outlet and the battery in the remote was nearly dead. To only find these extremely minor issues is testament to how good this place really is. I would stay here again without hesitation. I would NOT stay at the Sandman next door.

"Best Western, eastern Oregon"

4
05/12/2017

very good place to stay, high quality bedding, comfortable and safe, very pleasant staff, easy check in. breakfast included, some healthy items, such as fresh fruit, low sugar yogurts close to highway

Krystie D, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for posting your comments on Trip Advisor. We do try to offer healthy choices on our breakfast, as well as bacon, sausage, hash browns, gravy are just some of the other items that we have. We are close to the highway, but we don't get the noise from it. If you're ever in our area and need a place to stay, we hope that you will choose us as we know there are other places to stay.

"Best Sleep in LaGrande"

5
17/11/2017

Living fairly close to LaGrande I don't often have reason to sleep in LaGrande. But when I do, I choose the Best Western Plus Rama Inn. The rooms are clean, the mattresses very comfortable, and the hotel is very quiet despite its location next to Interstate 84. Over the years I've stayed in some others and am now convinced I'll stay only here.

Krystie D, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for your Trip Advisor post. We're glad that you had a great night's sleep with us. We hope that you got to enjoy some of our other amenities like our indoor swimming pool and hot tub, and our wonderful hot breakfast. We hope that if you need to "get away" again you will come and stay with us. Have a fabulous day!

"Great experience"

5
06/11/2017

Great time, as usual. We stay at this hotel at least twice per year for family events and it's always pleasant. The breakfast area is great, food is better than any other hotel I've experienced & the pool is a blast for the kiddos. Recommend for sure!

Krystie D, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for you great post on Trip Advisor! We strive to make our guests have a great experience. We do get a lot of compliments on our breakfast and the indoor pool is a plus to have. We hope that when you come back, you will come and see us as we know there are other choices to stay at. Have a great day!

"One of the Best Choices in LaGrande"

4
06/11/2017

This hotel surprised us with its quality...The rooms are newer, clean, and smell good. The breakfast was good, and the staff hustles to be sure that everyone is satisfied. I won't stay in any other hotel in LaGrande again!

Krystie D, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for your wonderful post on Trip Advisor! We have been doing many different renovations to our property and have been getting good feed back from it. We're glad that you enjoyed breakfast. If you're ever in our area again, we hope that you will choose to stay with us.

"Very Clean & A great place to stay!"

5
31/10/2017

Best Western has done it again. They always have a top notch place and staff. Breakfast was good and plenty to eat. This is always out go to place in La Grande unless we have our corgi with us. If only they had a few pet friendly rooms for small pets!

Krystie D, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for the great posting on Trip Advisor! We do have the best breakfast in town. We're sorry that we don't allow pets, but there are a couple of close by hotels that do. We are looking forward to see you on your next trip!

"Visiting friends& family"

5
31/10/2017

Professional, Courteous, very friendly, and very clean a very nice place to stay, pleasant staff. Would refer your motel to all our friends and we will be back. Convenient off & on from the freeway and good access to local amentias,

Krystie D, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for the great review on Trip Advisor! We are just off the freeway, so this makes it nice and easy to get to our location. We hope if you're in our area again, that you will come back and see us!

"Solo, driving through and needed a place to sleep."

5
20/10/2017

I made the reservations about 6 hours before I was going to stop for the night. Maybe I could have saved a little money had I been able to plan ahead. Sleeping was easy. Very comfortable queen beds. Breakfast and options were I think a little better than the average "free breakfast". Presented well and kept clean.

Krystie D, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for your posting on Trip Advisor. We're glad that you were comfortable in your room and surroundings. We do have the nicest breakfast in our town. If you're traveling through our area again, we hope you will stay with us again.

"Best place to stay in La Grande"

5
16/10/2017

This is the recommended place to stay while in La Grande. This is a great hotel with friendly staff and clean rooms. The location is close to the freeway but not noisy. The breakfast includes a variety of food items.

Krystie D, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for you great posting on Trip Advisor! We do have a really nice hot breakfast. We hope if you're in our area again that you will come back and stay with us.

"So So stay!"

3
10/10/2017

The quality of the hotel itself is nice, overpriced, but nice. Honestly, we will probably look to try another hotel in this area on our next trip to this area. We will be visiting La Grande regularly as we have a college student there. It is just too expensive for what we get. The breakfast leaves much to be desired, little to no in room coffee with the condiments, leaves one questioning how they can justify charging so much.

Krystie D, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for your post. All of our rooms have Kerig coffee makers in them, and our breakfast is the best in town, including ham, bacon, sausage, hashbrowns, gravy, are just a few of the items that we serve. If a guest requests more in room coffee, we gladly give them more. The stand that the condiments are in only have room for 4 coffee pods.

"Sour shower curtain and overpriced"

2
07/10/2017

I needed to cancel my reservation within 30 minutes of making it and the hotel would not let me. Shady, shady, shady... My room stunk like a sour dish rag and I found the source of the odor the next morning when I turned on the shower and could immediately tell it was the shower curtain. Yuck. My door did not closed easily, I had to pull it shut and the electronic lock did not work well. Way too much money for the location and the overall experience. Staff was friendly and appeared caring.

BestWesternHotels, Corporate at Best Western Plus Rama Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great hotel with small town hospitality"

5
05/10/2017

I stay at this location on business trips several times a year and I am always hosted very well. The rooms are clean and the facility is always well maintained. It is a busy hotel and often sold out so if you are making reservations for this site make them early. The hotel is close to the freeway so it is easy off and on for location. there are several fast food options across the block from the hotel as well as a Chinese restaurant all within walking distance.

Krystie D, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for the great review! We are sold out pretty often so if you know that you'll be in our area, always book your reservation as far in advance that you can. We are close to places to eat, and downtown is close, too! We hope to see you again in the future.

"Best Western-LeGrand, OR"

5
04/10/2017

One of the newer, cleanest BW's I've stayed at in my travels. Convenient, quiet property. Located close to towns, walking distance to a great pizza-pub. The staff was caring, clean and profession at all times.

"Rooms pretty nice but service questionable."

3
27/09/2017

Room overall was clean and comfortable except for a few minor items. Shower fixture was very corroded and could not be adjusted adequately. One day our bed was made but the bathroom was not cleaned. Also reserved a room for my son and his family and their TV did not work. Staff was not very helpful and never got the TV working for the entire stay.

krystie y, General Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for your posting. We're sorry that your second TV in your room didn't get properly fixed during your stay. I know maintenance did try to get it working for you. We will look into the shower head.

"Fantastic"

5
26/09/2017

This was a wonderful place to stay. Fantastic staff and the included breakfast was really the best I have had for a hotel buffet short of a 5 star place where they had carving tables. This was so much better than the cereal and coffee you usually get at a value hotel

krystie y, General Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for the wonderful posting on Trip Advisor! We do have a very friendly staff who is always going beyond to make sure our guests enjoy their stay. We do have a nice breakfast. We hope if you're in our area again, you will come back and see us!

"Lagrande bw"

3
25/09/2017

Rooms were nice and staff were professional but breakfast was not well received. Staff was not friendly and seened a little overwhelmed. Food and coffee were not refreshed until guests went and asked. Also syrup and bread ran out regularly.

krystie y, General Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for your comments. We will make sure that there is plenty of food in the breakfast room. We will let the items run low, so we can make sure and have fresh food for you.

"Nice but overpriced and no gluten free items"

3
23/09/2017

This hotel had ample parking and a decent location. The room was spacious and clean. The beds were comfortable. I didn't care for the fan when you turned on the bathroom light which was noisy. We did enjoy the pool and hot tub. Ample towels. My issue was that if you have a sign that says to ask about gluten-free and dairy-free items at breakfast and then you inquire about them and the first person has no idea what you are asking and the second person says they don't have any, then don't put out the sign that says you offer something. They did offer soy milk (for my coffee) but otherwise I ate some bacon and part of a sausage patty. The hashbrowns were hard as a rock. The other issue was the price. For the area it seemed a bit high. It was a nice place, don't get me wrong, but I think we could have stayed anywhere else in town for much cheaper.

"Oregon Trip"

5
22/09/2017

Clean rooms, usually pretty quiet. We stay here every time we are in La Grande. Nice to have breakfast option included in room price. Close to a great little Greek restaurant Yia Yia Nikkis. You could almost walk there.

"Devastating Experience at Best Western Plus Rama Inn!!!"

1
17/09/2017

I feel so humiliated! I looked on my credit card and found a $200 charge above and beyond the price of the room. I called the front desk. The attendant accused me of smoking marijuana in my room!!! I will fight this. Does anybody have any ideas on how to fight false accusations???

"Weekend stop in Oregon"

4
17/09/2017

Easy access from highway. Lots of places to eat nearby. Front desk very nice. Rooms very clean. Air conditioner noisy. Breakfast very good. We fid not use pool, looked nice, but we did not have swimsuits. Nice highway stop.

"La Grande"

5
17/09/2017

Great place to stay when in La Grande! Comfortable bed, great breakfast, friendly staff. Everything was clean and in working order. Family suite available- which is a great option for families of 4 or more. We will stay here again when we are in town!

"Pool Needed some attention. Rest of property was terrific!"

3
11/09/2017

Stayed just one night. The housekeeping staff work tirelessly and it shows. Sadly the pool was not clean. We were there on a Saturday, The breakfast was hot and plenty of variety. Easy check in and out. They provided rags for us to clean our motorcycle.

"Always a good time"

4
07/09/2017

The staff is great, pool hours good, hot tub clean, comfy beds...great place to stay! Great coffee, friendly front desk staff. Great location to highway or food and the fitness center is o.k. LaGrande has a lot to offer and this is great place to stay and be ready for adventure nearby.

"a very good hotel"

5
06/09/2017

Hotel was very clean. Free Internet and free breakfast were good. Hotel staff were very professional and easy to access. Check-in and check-out were fast and convenient. Overall, I recommend this hotel.

"Great Stay Helpful people"

5
05/09/2017

we arrived a bit early but the staff worked to get us checked in and into our room. They went beyond their assigned duties to make our stay positive. Thank you. The room was clean and very comfortable. I would come back here.

"Great!!"

5
03/09/2017

Excellent staff service. Room was very roomy, clean and comfy. Coffeemaker in room neat very nice to operate. Great breakfast,lots of things to choose from. Toolk all kinds of dietary needs into consideration. Great!

"Perfect Stay"

5
03/09/2017

Everything about this property is clean, comfortable and welcoming. It was an excellent and relaxing stay. The front desk folks were extremely knowledgeable and helpful. The facilities are all well taken care of, the breakfast was great, and the staff went the extra mile.

"Extremely friendly service"

5
25/08/2017

Get spot to stay when traveling through Northern Oregon. Friendly staff. Nice, clean rooms that have recently been refurbished. Convenient on site work out room with indoor pool. All your needs at one location with great food options nearby in this fun and interesting town.

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for staying with us and for the nice reviews on Trip Advisor. We're glad that you got to use some of our amenties. Thank you for noticing that we've done some upgrades. Please come back and stay with us again when you're in our area.

"A Great place to stay in LeGrande OR"

5
20/08/2017

Very nice hotel, great staff, price was ok. but was surrounded by much cheaper hotels but this Best Western hotel was so much cleaner and the grounds were well kept. Rooms were very clean and comfortable all in all my stay was excellent

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for your great posing on Trip Advisor. We do have a lots more amenities than the other surrounding motels. We hope if you're in our area again, you will stay with us again.

"Too pricey for me!"

3
17/08/2017

In all this motel was just another clean, older motel that was too pricey for the ten hours I was there. The room was a clean, single king that had a typical king bed, refrig, coffee maker and microwave. The television, though it was claimed to be accessible to many channels was only accessible to about eight. The internet was slow, sketchy and my firewall kept blocking attempted "intrusions" so I shut down my laptop and did my work the next day from a rest area along I-84. For the price I won't be back. The motel was over priced by far. The worse part is I turned down another room from a competitor in the same town, La Grande, Oregon because I thought the room was overpriced. That particular room was more than thirty dollars less than they charged for this one. My wife booked this one on the phone after I turned down the other one. It's a college town and a lot of folks were looking for rooms to stay while they sent their kids off to school. I most likely will never be back through there but hey, when I can normally get a good room for thirty to fifty dollars less per night I'll probably be staying elsewhere if I do get back that way.

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for posting on Trip Advisor. We're sorry that you feel our prices were too high. There are other choices in town that don't have all the amenities that we do.

"Great stay"

5
16/08/2017

Very well maintained, room was spotless and beds very comfortable.Easy parking. Close by eating places within walking distance. Internet worked well. Staff very helpful and friendly. The free breakfast was delicious. Would definitely stay here again. Small college town so there were several pubs and restaurants in the downtown area.

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for the wonderful words you posted on Trip Advisor. We're glad to hear that you enjoyed our motel so much. Hopefully you got to take advantage of our evening managers reception, the pool, hot tub and exercise room. We hope you will come and visit us again.

"family trip"

5
14/08/2017

Love this hotel. Kid friendly, elderly friendly and anything in between. The pool is great! The staff is awesome!! Close to fast food which is good for grandparents with grandkids in tow. I highly recommend this hotel!!

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for your great comments on Trip Advisor! We hope to see you again real soon!

"La Grande"

4
08/08/2017

A good place for a stopover while traveling along I-84. The hotel was a little noisy - loud air conditioner or freeway noise if the air conditioner was off. Try to get a room on the side away from the freeway. The room was large and clean.

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
We're glad that you enjoyed your stay with us. We usually don't get complaints about the freeway as its usually pretty quiet. We know that you have many choices as where to stay and we hope you will come back and see us again!

"Respite at the La Grande Best Western"

4
08/08/2017

We planned a one night hotel stay in the middle of our week-long camping vacation, and extended our stay to two nights. This BW was clean and comfortable, and was a welcome respite from the heat wave and was a good launching point to go to explore the Wallowas. We enjoyed the evening soup and crackers, the freshly baked cookies, and the morning breakfast. This all added great value to our stay. We are a family of 4, and had plenty of room and enjoyed our stay.

"Pleasantly Surprised"

4
06/08/2017

Other than the corporate Best Western phone call experience, this hotel pleasantly surprised me with the cleanliness and overall quality of the hotel and room. The breakfast was great and the location of the hotel was perfect for our needs.

"Relaxing in the hills"

5
01/08/2017

The rooms at this best western were clean and friendly. The air conditioning was very efficient and the staff were ALL friendly. This stay was one of the best I have had in years. Try Houghts 24 flavors while in town!

"Best Western Plus Rama Inn & Suites, LaGrande, OR"

4
01/08/2017

The reservations were made on the phone with BW in LaGrande with good results. The front desk staff were friendly and the rooms were comfortable & clean. We were only there one night, but would stay there next time.

"You get what you pay for"

5
29/07/2017

The inn is a bit pricey compared to other Best Western inns. However, because its decor and the property in general, it is a cut above the run-of-the-mill Best Westerns we've stayed at in the past, so I give it a higher rating. The rooms are spacious and quite comfortable. My only complaint about this room was that the king-sized bed was located right next to the air-conditioning unit, which blew cold air on us all night long. At one point I became cold. This room had a jetted tub in it, which may be different from the regular king-sized room. The inn had a fitness facility, business center, hot tub, and indoor pool. It is also a 100% non-smoking hotel. I would consider staying there again when in the area.

"Nice place to stay, thoughtful amenities, courteous staff"

4
28/07/2017

I look forward to my stay here every month. The staff are helpful and courteous. There are thoughtful amenities like hot soup and crackers in the evening, ice tea and fresh baked cookies in lobby, and excellent cofffee and breakfast in the morning. It is also very clean.

"Good clean hotel"

4
27/07/2017

Good size hotel with clean and cozy rooms. They offer free breakfast which is convenient. Breakfast choices are ok. The beds are comfortable but I just dont like the pillows. They are too bulky for my head, as I prefer a little flat and soft.

"So frustrating! "

3
26/07/2017

I knew it was more expensive than the other hotels very nearby but after talking directly to the front desk I decided to pay the extra money for what I thought would be an enjoyable stop. I was traveling with my elderly mother and requested a handicapped and an adjoining room. She needs help and is afraid being alone in a room by herself. The front desk said they had what I needed and made the reservation. But when we checked in, I was told, that room has already been given to someone else and I would be across the hall. She was scared (and so was I) all night. When they checked us in, all he could say was sorry. When I checked out, all they could say was sorry and took $20.00 off the bill for TWO rooms. If she had fallen during the night it would have been horrible. Calling ahead doesn't seem to help. I am very frustrated that together we paid over $300 to have a scary night. This hotel is NOT worth the extra money! Thanks for nothing.

"OK!"

3
22/07/2017

BWP Rama Inn and Suites works as a place to break a journey along I-84. We stayed two nights, using this location as a jumping off point for exploring Enterprise, Joseph, and Wallowa Lake on a day excursion. INITIAL IMPRESSIONS: BWP Rama Inn is located in a little cluster of fast food joints and other low to mid-range motels just off of the Wallowa Lake Highway exit from I-84. While it's easy to see from the interstate, getting to 21st street isn't obvious without GPS or Google maps. Once we arrived, the BWP Rama Inn looked like any other mid-range motel. The reception area is compact and functional in appearance. Front desk service was friendly and check in was fast. We parked at the end of the long building and accessed it through the rear door using our key cards. THE ROOM: Our room (#136) was handicap-accessible (though neither of us are disabled) and located right next to the rear hallway door. Something was wrong with the electronic door lock because it took between 5-10 attempts with each of our key cards to unlock the door. We reported this problem to the front desk, and at first we attributed the problem to our cards being inadvertently demagnetized by our iPhones. Unfortunately, the problem continued but only with the door to our room. The room was spacious with dark walls and sparse lighting, furnished in a "traditional" style, and included a microwave oven, refrigerator, and Keurig coffee maker. The in room HVAC was moderately noisy but effective. The beds were so-so in comfort; I disliked the small, squishy pillows. The accessible bathroom included the toilet and shower and a single overhead dim light automatically connected to a loud fan. Using the toilet in the middle of the night resulted, at least briefly, in light and noise bothering my sleeping partner. The sink with amenities was located outside of the bathroom in the entrance area. I don't know if standard (non-accessible) rooms have the same design; but, we found this configuration to be less than ideal. Our room, located on the ground floor next to the rear entrance, was afflicted by the rear door slamming every time anyone entered or exited through that door. Building construction was such that we could hear (and almost feel) people walking/stomping around on the second floor, and this was especially bothersome early in the morning. COMPLIMENTARY BREAKFAST was average. FITNESS ROOM included a single treadmill, elliptical, and recumbent bike in a well lit and ventilated room. Two flat screens, towels and water were available. Overall, this was an OK stay in spite of the shortcomings. Frankly, I don't understand the difference between a "regular" Best Western and Best Western Plus. My partner and I are infrequent guests at Best Western properties and generally think of them in the same league as Marriott's Fairfield Inn and Holiday Inn Express. Perhaps our expectations were a little too high for this property; however, given the local competition, the Rama Inn is probably the best choice in the area.

"Wonderful staff"

5
21/07/2017

We were in La Grande for our grandsons wedding, we took my wife's new service puppy. Even though we only were in the motel to sleep the staff went out of their w at to make us comfortable. They made sure we were on the bottom floor, close to the outside door, much appreciated!!!! Cleaning staff left sweet notes about puppy because they saw her in hallway on our way out each day. Next visit to grandson we will definitely stay there. Thank you Best Western

"Worth staying at"

4
20/07/2017

We stopped overnight on a journey back home. Comfortable room, excellent self service breakfast. Shame hotel doesn't have a bar or restaurant, but plenty of places to eat nearby. I thought a little overpriced for basically just a room and breakfast, but would stay again.

"A gen in the valley"

5
20/07/2017

I was skeptical at first but completely satisfied with our stay wonderful staff neat clean tidy room delicious breakfast options and great service The check-in was quick and easy, the online reservation system easy, we were offered soup upon arrival, great Wi-Fi plus towels and everything in our room was in order in please

"Unexpected Find in the Desert"

5
15/07/2017

I was pleasantly surprised to find such a comfortable, nice place in (ok, this may be snobby -- I am used to large cities) the middle of nowhere. The beds were great. Breakfast was filling and easy to access. The pool was small, but uncrowded, and only went to five feet so I didn't get anxious about my kids. The hot tub was not too hot. WiFi worked great. It was really good for a family. I would certainly choose this place again if I were coming this way. The staff were very helpful and friendly.

"The room smelled"

1
13/07/2017

The room smelled very bad like body odor. The pillows were very uncomfortable. There were no choices when I asked if they had other pillows to choose from. If you have to stay in LaGrande Oregon you might try someplace else. But there's not very many choices and the price is high for what you get. The good news is the breakfast was good

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for posting your comments on Trip Advisor. As I mentioned in your other survey, pillows are a personal preference and I travel with my own as I don't care for motel pillows. We do have to use pillows that Best Western chooses. Had you told us when you checked in about the aroma in your room, we would have tried to move you

"High School Graduation Party for Grandson"

3
12/07/2017

Several family members stayed at the hotel, worked well for our needs. We were surprised for a Best Western Plus to have hotel room window shears that were torn up. We were told that they were on order and replacing them and they were sun damaged.

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for your posting on Trip Advisor. Yes, you are correct about our shears, being on the South side of the hotel, the sun beats down on them and wears them out much faster than being on the North side of the building. We have our new curtains and shears being made as we speak. We hope this won't deter you from staying with us in the future.

"Reasonable"

5
03/07/2017

Some Nature around the area as we seen deer in the field next door. We had a 2 Queen Bed and had lots of room to move around and being tall I need that. Over-all it was a nice stay and service was good.

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for your postings on Trip Advisor. We do have deer that like to visit us, they come down to get some good grass to eat. We hope that you will come and visit us in the future.

"Overprized but very good BW"

4
27/06/2017

After driving the Hells Canyon Scenic Byway this was the place to stay at night for me. Here we have a very clean and modern Best Western. My room (#225) was very comfy and clean. The stuff was very helpful and friendly. The indoor pool was nice and clean. Breakfast was good and wifi worked well. Although we have a very good BW here I think the rates are overprized for such a remote location (sorry La Grande). However, I can recommend this place!

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for your nice posting on Trip Advisor. We're glad that you got to use our indoor pool and hot tub. We do have the best breakfast in town and the most amenities, including an elevator. We hope if you're in our area again, that you will choose to stay with us.

"Would stay again"

4
26/06/2017

About what you'd expect for La Grande. Nothing to rave about, but comfortable, very friendly staff, clean room and convenient location far enough away from I-84 noise. Breakfast was the usual fare except for generously-sized Oikos Greek yogurt cups alongside a refrigerated fresh fruit topping. Bonus points! The only ding I would give was that it seemed a bit overpriced for the geographic location and BW-Plus rating, IMO. I had a free night with BW points and had to pay an additional fee on top of that.

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for posting your nice comments on Trip Advisor. We do have a really nice Hot Breakfast, and everyone loves the Oikos Greek yogurt! Please come back and visit us again in your future travels.

"Trip to La Grande"

4
26/06/2017

To visit family and attend All-Star football game. Hotel staff was great. Breakfast could go longer as we were enjoying our vacation and missed breakfast one day due to it only lasting til 9am. Spa was a little on the cold side, but over all we enjoyed our stay.

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for the great comments on Trip Advisor. We hope that if you're in our area again you will stay with us.

"Not Bad - A bit overpriced"

3
10/06/2017

Room was clean and the bed was comfortable. The wi fi and breakfast were also good. The major thing I can say was that it was overpriced . The bathroom is small and you had to close the door to get to the can. People at the desk were friendly and helpful. Perhaps if it was rated as a regular Best Western instead of a Plus I would feel better about this place. If you don't mind the cost you'll be comfortable staying here. I'd stay again if I could get a price in the $90 range.

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
We're glad that you enjoyed your stay with us. We do have the most amenities out of all of the hotels in town. Our hot breakfast is one of our best sellers, as well as the Soup and Crackers in the evening. We hope that you came down for freshly baked cookies starting after 7PM. In order for you to get a $90.00 rate or less, you would need to stay at the La Grande Inn.

"Best Western hospitality"

4
09/06/2017

I have stayed at this location several times ad they do a great job with breakfast the rooms are clean and despite being right next to busy I-84 it is a quiet hotel. It is located close to a number of fast food options and right off the freeway for those needing to venture out for a fancier venue for dinner. The pool and hot tub are nice and seem to be well maintained. Parking is at a premium but usually works out, as there are other parking lots adjacent

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for your great posting on Trip Advisor. We do have a nice indoor pool and hot tub. We hope to see you in the future!

"Nice comfy rooms"

4
08/06/2017

We finally got a room here. The past couple of times it has been full. Very, very clean rooms and facility. Bed was comfy and room quiet even though we were on the ground floor. Nice breakfast that gets you ready to move ahead for the day.

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
We're glad that you got a room with us! We fill up rather quickly so you always want to book your room ahead as much as you can. We're glad that you liked our beds and breakfast. We know that you have a few choices as where to stay, and hope that we will see you again!

"Beware, they have no heart"

2
07/06/2017

Was there on Red Cross business and because we finished on Sunday about I hour after check out time I had to leave for home. At check out I got a bill for the 3 nights but the next norming I received a email from regional manager charging me for the full night I did not stay and had raised the room rate by another $15. How sad to do this for retired volunteers for the Red Cross that have to pay their own expenses out of there own money.

BestWesternHotels, Corporate at Best Western Plus Rama Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Perfectly Clean"

5
05/06/2017

I don't know that I have encountered a cleaner hotel in my entire life. The pool and hot tub were not only sparkling clean, but the perfect temperature and we had them to ourselves for a portion of both visits. The staff is friendly an accommodating (one kind receptionist even spent a chunk of her time trying to help my date find the channel for a program he'd carelessly surfed away from. The internet service was fast and steady. Breakfast was everything we could want. My only complaint, and it could be a detractor if you're budget conscious, is the price. This luxury comes at a price.

"Disaster in LaGrande"

1
04/06/2017

Staff and onsite manager are not authorized to make good business decisions or adjust billings for customers. Blow dryer blew up / caught fire in my face and all the front desk had to say was "sorry". Didn't replace blow dryer even though I asked for one. Had to call in the morning to remind them i NEEDED one.

"Very Nice"

5
03/06/2017

We highly recommend. Everything was what you expect and they exceeded our expectations. Definitely, will stay there again. Staff was very friendly and helpful. Breakfast - lot of variety and was good. Very clean facilities.

"Met our needs"

4
29/05/2017

We stayed here for a family reunion. The room was clean and a decent size. The only issue we had was that the tub was plugged. They repaired it while we were out of the unit that day. The breakfast was decent. They had scrambled eggs, hash brown patties, bacon, sausage, waffles, some fresh fruit, yogurts, oatmeal (however it was way too thick and tasted like paste). Those in my party complained that the pillows were too thick. I had brought my own pillow, so I did not have the problem.

"State Playoffs"

5
26/05/2017

We spent one night at BW plus in La Grande. One things truly stands out, every house keeper we wished us a good morning with a smile. The rooms were clean and quiet. The breakfast is one of the best I have seen. Great stay would stay there again if in La Grande. Great working area in lobby for laptops.

"4 for comfort"

4
25/05/2017

The room and the beds were very comfortable and deserve 4 stars! And so does the bathroom. However we didn't like the plastic and paper cups that are provided in the room. Nothing worse then having a nice wine in a plastic glass!! When we asked if we could have proper glasses we were told that they didn't have any! And like lots of hotels/motels, there is only one comfortable chair. The breakfast is very basic and again all paper plates and cups! But it is okay for one night.

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for your great posting on Trip Advisor. I'm sorry that we didn't have any glass glasses for you to drink your wine out of. Our hotel isn't "set up" to have glass/porcelain dishware in our rooms or the breakfast area. There aren't any motels in La Grande that has this to offer to their guests.

"Not understanding of sudden Military schedule adjustments at all."

1
25/05/2017

Not understanding of sudden Military schedule adjustments at all. Had to cancel with less that 24hrs notice for reasons outside my control and they were just down rite rude about it and. Luke careless.

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
We're sorry that you needed to cancel your reservation at last minute. We understand that plans change

"Very nice rooms, polite, friendly staff"

5
25/05/2017

I stayed two nights last week while moving a family member to La Grande. The staff was friendly and polite on check in, and I found the room to be very fresh, nice, clean, convenient, and among the most comfortable hotel beds I have slept in. there is an indoor pool and spa here, and used both. The pool is well cared for and clean, which is not always the case at many motels. There are also pool towels available, so you don't need to use your room towels. The breakfast was wonderful. Adequate table space for guests during the breakfast rush, and a good selection of foods, to include cheese omelettes, bacon, sausage, fresh fruit, breads, biscuits, muffins, etc. I would recommend this motel.

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for the lovely posting on Trip Advisor! We're glad that you got to enjoy all of our amenities! We do have a nice extended breakfast and the swimming pool has been a hot item lately with the weather warming up. We know there are other places to stay in town, but hope that you will come back and stay with us.

"myself"

5
24/05/2017

Excellent stay & pricing...a very quiet hotel and extremely friendly staff...recommend to anyone staying in LaGrande Oregon...very convenient location....easy to get where you are going to and from hotel great pool and spa very clean

"Along the Interstate "

4
28/04/2017

Right off I-84, it was a nice quiet place. I had one of the suites. It was smaller than some BW suites I've seen, but it was nice. Staff was friendly and helpful and theirs all the services you might need nearby. I'd recommend it for a stopover.

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for your nice comments on Trip Advisor. We are right off the freeway which makes it nice so when you're ready to get back on the road, it's very easy access. We look forward to seeing you in the future!

"Very Nice Stay"

4
25/04/2017

We enjoyed our recent stay here. The rooms were clean, comfortable and recently updated. Staff was courteous. Stephanie in the breakfast area was extremely helpful as one of our party was sick and she helped get a tray ready to take to the room. Use your GPS as finding the entrance is a little wonky, but definitely one of the nicer places in town to stay.

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for your nice posting on Trip Advisor. So glad to hear that Stephanie helped you get a tray ready for a sick party member. Hopefully they are better now. We know there are other places to stay, but we hope if you need a place to stay in La Grande again that you will stay with us.

"Very Nice Hotel"

5
24/04/2017

Clean, quiet, and very friendly staff. I will stay here each time I am in La Grande. The staff suggested a few places to eat dinner at and everyone was very friendly at check in and check out. Breakfast was very good and had more choices than most other hotels, clean eating area. The hotel is next to a on ramp to the freeway but it was still very quiet and I enjoyed my stay here.

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for the great review on Trip Advisor! We strive to have a friendly,helpful staff that knows the area and can suggest different places to go to eat. We do have the best breakfast in town, with plenty of choices. We look forward to seeing you on your next visit!

"A Good Stop-over when traveling through Oregon"

4
19/04/2017

We stopped here for one night. The staff was very friendly and gave us a ground floor room. The two queen bedroom was large and well laid out and nicely decorated, but the bed mattress was too soft for my liking. There were plenty of fast food restaurants within walking distance, but no mid-range restaurants to walk to. The breakfast provided was great. The hotel is a no-pet hotel which was Ok with us since we didn't have a pet.

krystie y, Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for the great review. We do have a really nice breakfast. There are some great restaurants downtown if you are ever in our area again maybe you can venture out and try some of them. We hope to see you again real soon!

"Great Stay! Newley Remodeled! Very Clean"

4
12/04/2017

Well worth the price we paid! Our family had a great night stay and as far as Hotel Breakfasts it was fabulous! Lots of choices, build your own omelet, build your own oatmeal, biscuits and gravy, blueberry and plain Belgian waffles. The Hotel was newly remodeled and very clean!! Staff was very helpful and friendly!

krystie y, General Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for your great posting on Trip Advisor! We have the best breakfast in town! We have been working on our remodel for a couple of years now and will continue to upgrade the property. We hope to see you in the future if you need lodging.

"What a great place to stay!"

5
29/03/2017

Only one night here for us, but I would be thrilled to come back anytime. They just do everything right! The room was large and comfortable and squeaky clean. We had a very relaxed and quiet night.The beds are plush. Breakfast had anything you'd ever expect and more - several choices in coffee, warm biscuits, hot gravy and sausage, even real blueberries for the fresh waffle - and more! All served in a bright, comfortable breakfast room. The hotel has lots on offer with an exercise room and indoor pool. Soup and crackers are on offer starting at 5 PM. At 7 PM look for freshly baked cookies. Wow! We were very impressed. The staff and front desk are helpful and pleasant. All around, it was a great experience for us.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your great postings n Trip Advisor! We do offer an extended hot breakfast including Bacon, Sausage, Hash Browns, Scrambled Eggs are just a few others to name. We're glad that you took advantage of our indoor pool and hot tub and the exercise room! The evening Soup, Crackers and hot Cookies have been a real nice add on that we started about a year ago, it's nice if you aren't real hungry. If you're ever in our area again, we hope that you will come and stay with us again! Happy Spring :)

"Best Western hospitality with small town comfort"

5
10/02/2017

I have stayed at the Best Western in LaGrande, OR for business a number of times over the years. They always do a great job of keeping the facility up to date, and it is a clean well maintained location. It represents the Best Western brand well. The breakfast is always well presented and the options are plentiful. More than just a continental breakfast by all means!

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your posting on Trip Advisor. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon!

"decent but should be updated soon"

3
03/02/2017

We stayed for one night while visiting family. The hotel is older but was ok...not the greatest but not horrible. The staff seemed nice. The room was cleanish. There are limited options in La Grande so this hotel is probably your best bet.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your comments on Trip Advisor. We have been renovating our property on different things for over the past six years. I'm sorry you didn't notice them. We know you have other choices and we hope to see you again should you need to stay in La Grande again.

"stay away manager Kelly does not stick to her word"

1
02/02/2017

stay away manager Kelly does not stick to her word we stayed at this hotel on jan 12 2017 on check in I told Kelly we will not need are room for 3 nights just 2 Kelly told us we check out before noon on. so we did jan 14 2017 10:36 am. we get are bill that states early check out by noon with charges for 3 nights. tried calling Kelly left messages to know response. called bestwestern customer care they told me that Kelly told them that we can check out before noon but this does not mine you will not be charged for the night stay. So my question is what does early check out by noon mine !!!!

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for you comments on Trip Advisor. I'm sorry that you're having issues with your billing. We don't have a manager named Kelly, please call and speak with Liz if you're still having problems. Have a great day.

"Easy off the interstate."

4
25/11/2016

Easy to get too off the interstate. Lots of chain restaurants to eat close by. Local places to eat are close if you take 21st out the back of the restaurant. Clean room, continental breakfast, and good service.

"Best place to stay in La Grande, OR."

5
18/11/2016

With limited three star plus hotel chain choices in this rural city. This was the nicest hotel in the area and better then some big city chains I have previously stayed in. Inside appeared to be recently remodeled. Friendly staff. I have found that In the Pacific Northwest the Best Western "Plus" is a solid value.

"Great staff, facility just a bit off...."

3
21/10/2016

This is a quiet, clean well located facility. The room was good but not great. TV was non functional upon check in in our room and the desk chair was low quality half cheesy... we were quickly moved to another room with a working TV and accidentally a better desk chair.... The TV operation and cable syste, was not very good. The remote was one of those super clean glossy models and hardly worked.... you had to hold the remote really close to the box to get it to work...defeats the purpose AND the tv channel guide never worked ---nothing on the remote to let it work.... and the desk lady very nicely agreed that the tv systems were not that good Lighting was oddly dispersed in the room and lacking FOR THE MONEY plastic water and paper coffee cups don't cut it - for this money you should get glasses and mugs Pool was very clean They had an excellent soup and crackers dinner hour snack and the break fast was excellent Next time I would look elsewhere, probably pay less and get same quality room

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your comments on Trip Advisor. We're sorry that you had problems with your TV. We're glad to hear that you did like the evening Soup and Crackers, and enjoyed our excellent breakfast! You won't find either one of these anywhere else in town! We hope to see you again sometime.

"Quiet and staff very friendly and helpful. "

4
19/10/2016

Would definitely stay here again as it was conveniently located. Room was comfortable and clean. The breakfast room was pleasant with a great selection from which to choose. The staff at the front desk were most welcoming and they had a complimentary hot soup and cracker set up from 5 to 7.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your posting on Trip Advisor. We're glad that you came down and enjoyed the evening reception of Soup and Crackers and hopefully you came down later for the freshly baked cookies! If you're ever in our area again, we hope that you will come and stay with us again.

"Gouged for and additional $40.00 upon check in"

2
17/10/2016

I have stayed here at least 10 times in the past 5 years. Never paid more than $121.00. When I go to check in the room rate was $159.00. The check in clerk stated that that rate was based on a "SLIDING SCALE" what ever the heck that is, and did not have the authority to adjust it at all. She stated that her Region manager was responsible for the rates and She could not give me any better rate without his approval. Of course he is no where to be found. It was late and dark so we paid that rate but will never stay there again.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your posting on Trip Advisor. Our rates have changed over the last 5 years, and when you booked your room you had the choice to either make your reservation with us or choose a different one with a lessor rate. Most hotels are going with a sliding scale on their rates and a lot of them have no control over this as the computer automatically does it. The desk clerk on duty was doing their job by not changing the rate. We hope to see you again.

"na"

3
16/10/2016

hotel was average. as a disabled patron, it was poor. I was told to park in the rear however to get into the building, there was a hill leading into the building. if you are challenged with a ambulatory disability it would be hard. was not offered help, despite obvious challenge.

"Good, quiet, newer BWS Plus property located just off the intgerstate 84."

4
11/10/2016

Our stay at tis BW Plus property was very nice. We arrived shortly before check-in time, but they soon found us a clean room. The staff was very courteous and helpful. Our roon was very quiet even tho they had a good amount of occupancy. Although we were close to the pool, we did not hear any of the usual noise from children having fun. the breakfast was beter than average for sure. The food was warm, a good variety especially for someone with c elia and not able to eat any wheagt products.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your nice comments on Trip Advisor. We always try to get our guests in when they arrive at the hotel but can't always do it. We're glad that the guests in the pool room didn't disturb you and that you enjoyed the variety of breakfast items that we have. If you're ever in our area again please come and stay with us again.

"Made it happen"

5
05/10/2016

The staff were very helpful, we had tried to find a room in other towns along the way and this hotel too was showing as full but the front desk person spent extra time going through the reservations and found a room. Still asked if we had AAA/Senior rates, etc to help with the room rate. Food was good, pool and hot tub nice. Just all around nice staff.

"Spacious rooms, good location"

4
05/10/2016

I like the fact that this motel is near the main exit for LaGrande but is nestled back in the hill so it is quiet and more relaxing. I like that the rooms are comfortable. The breakfast that is provided is pretty typical Best Western fare but it is easy to get full and on your way.

"Great hotel!"

5
23/09/2016

Very clean, friendly and organized. Full breakfast is a bonus! We were late to arrive they found us a suite option in a town that was filled from the rodeo near by. So, we were happy to get a space. Our room was clean and large! Quite location, good breakfast with many options. Felt like a reasonably safe area.

"Not deserving of "Plus" category"

3
21/09/2016

We always look forward to staying at a Best Western Plus. They have always been very clean and updated however this property is not. The room smelled musty. Both beds squeeked, the bathroom fan attached to the light made too much noise we used the heat lamp for light. It was a quiet nights sleep but not the quality for the value we have come to love. Breakfast was wonderful however.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for posting your comments to Trip Advisor. We're glad that you got a good nights sleep and enjoyed our breakfast. We're sorry that when they built the property they attached the light with the bathroom fan.

"No longer a satisfied customer"

3
19/09/2016

These Best Western Plus hotels aren't much better than regular Best Western's. This one had traffic noise, especially the back parking lot which was right next to our room. Trucks in and out all night. Bed was not comfortable. We kept getting thrown off the internet. I wish all of these hotels would serve a breakfast that was not processed food. I don't know why one can serve made to order omelets and other's served pre-cooked, over salted items. This one had the processed eggs, sausage, etc.. We have used Best Western for years, but are seriously considering changing. The quality seems to be going down and the prices are getting too expensive for our budget. This one was ok. The next night we were at the same hotel in Ogden Utah. It was awful.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
We're sorry that you happen to be staying where there were trucks parked the night that you stayed. I know beds are a personal preference, but we still want our guests to get a good nights sleep with us. Depending on where you stay, some properties that have a cook that can make you an omelet because they have an omelet station and others don't due to limited space or the age of the property. We hope you will give us another try if you're in our area.

"Loved this hotel"

5
19/09/2016

My stay was amazing. The staff is phenomenal! They are very accomodating and make you feel comfortable. The breakfast was delicious. Such a pleasant area, close to everything you could need and want. The room was very clean and quiet.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for the great posting on Trip Advisor!! We are very close to downtown, the University and some nice parks in the area. We have really improved our breakfast and the guests have made some really nice comments about it! If you're ever in the area again, we hope that you will come and visit us again!

"Two Night Stay"

4
16/09/2016

Stayed with Corvette Club for two nights at this location. I found the service and quality of service to be very good. Room was clean, and bed was comfortable. Location close to downtown and major freeways.

"Very frequent visitor"

5
14/09/2016

The La Grande Best Western is one of our most frequently visited as it is in our home town and we attend events there. It is not a huge property as La Grande is not a large city so lobby, pool, etc. are not elaborate but certainly adequate for us. The rooms are large, everything works and the beds are comfortable.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your nice posting on Trip Advisor. We're glad that you visit us so frequently! We do get a lot of compliments on our beds. It's nice to have an indoor swimming pool that you can do a few laps in that isn't too big but that's just the right size. We're looking forward to your next visit!

"Comfortable"

4
07/09/2016

The staff were very helpful and friendly. We even got a phone call from the front desk asking if we needed anything else. The bed was extremely comfortable. The view of the nearby mountains was awesome.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your nice posting on Trip Advisor. We do have comfortable beds. We are very fortunate to be surrounded by our beautiful mountains. We hope if you're ever in the area again, you will stay with us.

"poor"

3
06/09/2016

The hotel key cards need to be repaired very hard to get into the rooms when it takes multiple tries to get the locks to open need to check all the tv's for good working order the screens are dark tried to adjust the carpet needs to be replaced the help was very friendly and the common area was very nice and the pool was warm and clean the hot tub was nice and hot.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
We're glad that you got to enjoy the pool and hot tub. We do have a great friendly staff that goes out of their way to make sure that every guest is comfortable. We have updated the common areas and the guests really enjoy them.

"Customer Appreciation Service Lacks"

1
30/08/2016

Got charged for one nights stay because I did not cancel my reservation within the 24 hour ownership policy even though I called in at 1:23 pm on the day of my arrival. They had plenty of time to rent the room out but charged me anyway! Sounds like the staff has no other option....It is Holiday Inn Express for me the rest of my traveling career.. From a 24 year Diamond Rewards Club member...... Thank you BW La Grande for making my choice of hotels that much easier.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
We're sorry that you needed to cancel your reservation the day of your arrival. We always try to rent rooms that want to cancel the day of arrival, but can't always get them rented.

"Wonderful place near many scenic areas"

5
30/08/2016

Really nice motel with free early evening soup and cookies plus wonderful complimentary breakfast! Lovely pool and spa with rinse off shower. which I've never seen at other motels. Comfy beds, wonderful bathroom accoutrements and very pleasant staff and lounging lobby. Reasonably priced laundry too. Elevator if needed also.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your wonderful postings on Trip Advisor. We are the only hotel in town that offers soup and cookies in the evening. And our breakfast in the morning is really great! We have a very friendly staff who goes out of their way to make you feel like you're at home! We installed our elevator a year ago, and are the only hotel in town that has one! we hope that you will come back and see us again.

"Awesome"

4
27/08/2016

This little place was a hidden gem for me. When I walked in I was immediately greeted with friendly and helpful staff. The hotel was very clean as was my room! Very comfortable bed and the hotel was very quiet. The next morning we had good coffee, a nice breakfast and more staff that were friendly and helpful!

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for the great posting on Trip Advisor. We are located in the valley of beautiful mountains. We are a very friendly staff from the desk to housekeeping to breakfast attendants! We do offer a nice breakfast and good Boyd's coffee. We hope if you're in the area again that you will come and stay with us again!

"clean and modern"

4
27/08/2016

A little tough to find, tucked off the main drag, but comfortable and quiet. The staff were friendly. The pool and jacuzzi were welcome after a long day's drive. Appropriate for small business meetings, good breakfast room with a bar for happy hour later.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for the nice posting on Trip Advisor. We're glad to see that you got to enjoy some of our amenities, the indoor pool and Jacuzzi. We've been upgrading our breakfast and our guests have been really liking what we've done with it! We hope if you're ever in the area again, that you will come back and see us again.

"Great hot breakfast, clean rooms, fun pool"

4
23/08/2016

Nice hotel with clean, modern rooms. Costs a little more than the surrounding hotels but looks much nicer and has a delicious breakfast included. Was well worth the cost. My boys had a great time in the pool!

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for the great review on Trip Advisor! We are a little more expensive than the other hotels but we offer so many more amenities than they do. I'm not sure what day you stayed with us but most evenings we offer soup and crackers in the evening filled by freshly baked cookies!! We're glad that your boys enjoyed the pool. If you're ever in our area again, we hope that you will stay with us again.

"Great room"

5
22/08/2016

We arrived here mid afternoon and were very pleased with the size of the room. It was clean and the mattress was quite comfortable. The breakfast was very good. Good hot selections. We would stay here again.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for the nice review on Trip Advisor. We have been working on our breakfast for a while and have seemed to have found a happy place with our guests. We look forward to seeing you again in the future!

"Best Western Plus Ramda Inn & Suites LaGrande Or"

5
22/08/2016

This was a very nice place to stay. Clean..Friendly Staff.. Nicely Decorated...Beds very comfy too. Easy excess off of Freeway, Close to a Variety of Restaurants. Local Paper & Brochures of local spots to visit... Warm cookies & ice water when you checked in

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your kind comments on Trip Advisor. We are nicely located right off the freeway and downtown isn't too far away where there are many restaurants to choose from. After having a nice dinner, who can resists those warm cookies? Please come back and visit us if you're ever in our area.

"Clean, comfortable hotel experience"

5
14/08/2016

Best Western LaGrande is a clean, comfortable and relatively central hotel when conducting business or pleasure activities in LaGrande, Oregon. I will recommend this hotel all friends and family when needing accommodations in this area.

"Price Gouges"

2
12/08/2016

I stay at several BW and this hotel was terrible. The guy at check-in was lousy and be careful as this hotel will greatly increase their rates depending on occupancy. They will not budge on rates nor will they reward you for being a rewards member. I will stay elsewhere from now on because I don't want my money going to a unethical hotel!

"Winter Refuge during a Blizzard"

5
10/08/2016

I was traveling from Arizona to Washington to visit family last Winter. The Highway was closed due to a bad blizzard. I made the decision to get a room at the Best Western before all the rooms in La Grande were booked. It turned out to be a lovely little town with some nice Victorian homes that are walking distance from the Motel. I found the room to be simple, yet comfortable and quiet. I liked being able to walk to shops and fast food establishments as well. The next morning the roads were open and the skies clear.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your nice posting on Trip Advisor. We do have some nice Victorian houses in our quaint little town. We are nicely located to some fast food restaurants. We're glad that the roads got open for you the next morning.

"Clean and friendky"

4
08/08/2016

This is an older hotel that has had updates. The front desk staff are friendly and helpful even for late arrivals. The rooms are spacious and quiet. It is nice to have s fridge and microwave with a family. The pool is nice to swim in and they had pool noodles the kids could play with. Breakfast is served from 6-9 AM and this didn't work for us. Getting in at midnight that was a bit too early for the kids and 10 would have been helpful. However McDonalds is right across the street. It was easy on and off the freeway. We actually stayed here on the way to Cannon Beach and the way back.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for the great comments on Trip Advisor. We're glad that you and your family chose to stay with us. It looks like you got to use some of our amenities like the indoor pool but you were a little too late for breakfast. Always go ahead and come down as it takes quite a while to clean up from breakfast so you can usually get what you want. We hope to see you again whenever you travel through the area. Have a great weekend.

"Exceeded expectations"

4
06/08/2016

Our first go to chain for hotels is not Best Western, but we might have to change that. This one was great. I don't like heavy blankets and duvets where you are either too hot or too cold. This bed had a light sheet spread and light blanket and a heating/cooling system that was did what it was it was going to. Nice breakfast buffet, including chocolate for the oatmeal. :) No styrofoam which always wins points with me. The pool was a little cool but the hot tub was perfect.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for the great review on Trip Advisor. We're glad that you had a great stay with us and hope that you signed up to be a rewards member. We usually keep the pool a little cooler in the summer months and warmer in the winter. We hope if you're in the area again you will stay with us again.

"College Campus Visit"

5
06/08/2016

We stayed at this Best Western Location as we were touring the Eastern Oregon Campus. The hotel location was perfect and the staff was accommodating. The room was well appointed the only negative would be the size of the bathroom.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
We hope you had a great visit at EOU as its a great university!! We hope to see you again soon

"Nice place to stay"

4
02/08/2016

This Best Western was very pleasant to stay at. We took the Suite which was spacious and came with a private whirlpool which was a nice feature. The breakfast area had room for everyone to enjoy their meal. The location is good for the town and the service from the staff, as at all Best Western's, was top-notch. I'm really appreciative to BW for hiring quality people with a genuine knack for customer care.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your comments on Trip Advisor. We hope that you enjoyed your private whirlpool. We have added some items to our breakfast like hash browns and Greek yogurt and they have been a big hit. I do have a great staff that is very friendly that goes out of their way to make sure everyone has an enjoyable stay and makes you feel at home. We know there are other hotels in town to choose from, but hope in the future if you need a place to stay over, that you will come and see you again. Have a Safe and Wonderful Weekend!

"nice place "

4
01/08/2016

just passing through so stayed at the BW. I was very happy about how nice and well kept the place is. the room was clean and smelled clean. the breakfast was your usual hotel continental breakfast, but was enough to start the day. the coffee was great, not often do you get really good coffee at a hotel. will stay again.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your posting on Trip Advisor. We take pride in the work we do and the owner has been renovating the property over the last couple of years. I will let my Boyd's coffee man know how much you liked his coffee, as we do get a lot of compliments about the coffee we serve :) We look forward to seeing you again!

"Night in La Grande"

5
28/07/2016

The room was clean and nice and the staff was helpful. The fitness center was important because it was too hot to run outside so I could stay in the cool to exercise. The pool looked nice but we did not have time to use it. The soup and crackers available from 5:00 to 7:00 p.m. made for a good dinner combined with a short walk to a Baskin and Robbins that I think we could see from the parking lot.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your response on Trip Advisor. We're glad that you got to use the exercise room and that you enjoyed the evening soup and crackers. Baskin and Robbins is one of my favorite for ice cream. If you're ever in the area again, we hope that you will stay with us again.

"Pleasantly Surprised in La Grande"

5
27/07/2016

I recently traveled to La Grande for a conference and stayed at the Best Western Rama Inn and Suites. The staff were friendly and helpful, the bed was amazingly comfortable -- especially the pillows, and breakfast was a pleasant surprise with fresh fruit and herbal tea available in addition to the usual hotel breakfast offerings. If I return to La Grande in the future, I would not hesitate to stay here again.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your kind postings on Trip Advisor. We do get a lot of compliments about our beds and pillows. I do have an amazing staff that will go out of their way to help the guests and that are very friendly! We look forward to seeing you in the future.

"Great place to stay."

5
23/07/2016

We stayed here for 2 nights last week and found it to be a great place to stay. The room was very nice. Clean and updated. Service at the desk was good. The breakfast was great. From eggs and bacon to oatmeal, waffles, gravy and biscuits, fresh fruit and juice. They have a nice pool and jacuzzi and a nice workout room.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your great comments on Trip Advisor! We do have the best breakfast in town out of all of the other motels and have been renovating the last year. We're glad that you took advantage of our indoor pool and hot tub. Please come back and visit us the next time you're in the area.

"Nice get away"

5
23/07/2016

Great property. Nice full breakfast. Hot tub was a nice relaxation at the end of a busy fun day in the area. Staff at front desk but very friendly and helpful. Highly recommend this hotel for relaxation or business trip.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your great postings on Trip Advisor. We have been doing many renovations to the property, including the new exercise room. It's always nice to go relax in the hot tub or swimming pool, so,glad you good advantage of those amenities! We do have a very friendly staff, from the front desk to the house keepers. If you're in our area again, we hope you'll be staying with us.

"Great place to stay!"

5
22/07/2016

Staff was very welcoming and accommodating. Soup and crackers each night were a great perk. The occasional fresh baked cookies are great as well. Room and amenities were nice and clean. I'll be sure to come back to BW whenever I come to La Grande!

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for posting your comments on Trip Advisor. We do have a great staff here, friendly, welcoming and baking those cookies! We can't wait to see you on your next trip!

"Very Nice after they remodeled it."

5
18/07/2016

This is a very nice hotel. Nice clean rooms. Friendly Staff. I actually didn't expect it to be this nice. I travel quite a bit and usually stay at Holiday. The Hilton and or Hampton Inn's. Was as nice or better.

"Great stopover"

5
16/07/2016

We only stayed here one night but were very pleased with the service and help provided. The room was clean and pleasant. The freeway was close enough to give us a good start in the morning after breakfast.

"great rooms for families"

4
04/07/2016

We stayed in a suite, it was great to have the extra room. The kids loved the pool and jacuzzi. Having breakfast on site was a huge plus. I wish we'd had time for the fitness room, it looked good for a smallish hotel.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for posting on Trip Advisor. We're glad that you got to take advantage of the indoor pool and Jacuzzi! Our breakfast is the best in town, especially with the addition of biscuits and gray, many of our regulars favorite! We hope if you're in the area again, you will come and stay with us and try out our fitness room. Have a great week!

"easy access to I84"

4
01/07/2016

Nice looking hotel. Close proximity to the downtown area. Shopping and restaurants close by. Just over a mile walk to the old downtown, with many shops and dinning options. They offer a nice indoor pool and workout facility.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your nice posting on Trip Advisor. We are within walking distance from our downtown area and we do have many shopping and restaurants close by as well. We're glad that you got to take advantage of the indoor pool and our fitness room. We hope if you're in our area again you will come and stay with us again! Have a wonderful week.

"Probably the best motel in La Grande"

3
29/06/2016

.... But... We were in La Grande recently for a wedding and stayed at the Best Western. The rooms are a little on the shabby side, and things aren't perfectly operational. The fridge goes from warm to freezing, the microwave although looks good, doesn't work, and the toliet overflowed. However, the included breakfast is ok, the location is good, rooms are quiet and motel is locked at night...also....next to many decent fast food and other acceptable restaurants, and most important the staff was incredibly friendly and helpful. Everyone working there is just trying to earn a decent living, and working hard. They get extra points for just being nice!

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your comments on Trip Advisor. We are always looking into ways to improve our hotel and want to make sure that all of the amenities are in working order. Thank you for bringing this to our attention.

"Excellent stay!"

5
28/06/2016

Stayed here 2 nights for a business trip to LaGrande. First time in LaGrande and very impressed by the hotel and the people here. Room was clean, bed comfortable, and nice breakfast. Close to everything but LaGrande is pretty small! Right next to the freeway but no highway noise. Didn't have time to use the pool or spa but looked inviting. Will definitely stay here again.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for posting your nice comments on Trip Advisor. We do offer a nice breakfast and have comfortable beds. Even thou we are close to the freeway, we don't get complaints about freeway noise. We look forward to seeing you again!

"EVERYTHING WAS GOOD"

4
25/06/2016

room was in good shape and clean microwave in my room. Wifi worked good there is a small refrigerator and a microwave in my room cable channels were basic the only thing that i didnt like was the parking i had to park down at the end past the building

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for posting your comments on Trip Advisor. All of our rooms have a microwave and refrigerator. Depending on what time you arrive, will depend on where you might get to park. But we do have two entrances to the building, one on each end for easy access to rooms. Have a wonderful weekend.

"Excellent stay"

5
22/06/2016

The staff here is very efficient and friendly. The rooms are clean and comfortable. We were there for a wedding and had a great time. The location is also al little hard to find. Once I got lost a couple of times I figured out the landmarks to turn at.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for the great posting on Trip Advisor. We really enjoyed having your wedding party stay with us! We hope if you're in the area again, you will stay with us. Have a great weekend!!

"Very frequent visitor"

5
20/06/2016

We are from the La Grande area originally and come to the city for events including class reunions, memorials for family and friends, Shrine activities planned in the area. If rooms are available, we always stay at the Best Western Rama. Rooms are always clean, beds are comfortable. The employees are polite and accommodating. I had asked to use a late checkout and was told that I could. It came about that I didn't have to. Breakfast this time was very good! Menu items were added from our last stay and were well prepared and offered a wide choice.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your nice comments on Trip Advisor. We have added a few items to our breakfast and our customers have seemed to really liked them! We try to honor requests whenever possible, but are glad that you didn't need it. We hope that you will come back and see us when you are in town again. Have a great week!!

"Good hotel, close to freeway but not downtown"

4
15/06/2016

This is a nice hotel with the usual amenities and is in good condition. Although it is next to the freeway, it must be well insulated because noise from the freeway is barely noticeable. However, it is not within walking distance of the shops and restaurants downtown. There is a free buffet breakfast in the morning, and lemon water and cookies are available in the evening. The in-room wifi worked well. There was a small refrigerator and a microwave in my room. There was one power outlet on the desk and, strangely, it was controlled by the room entrance light switch. There was also another power outlet under the desk. I wanted to charge my phone at night, but there were no power outlets that I could find next to the bed. As is typical of small hotels, there is only one person at the front desk. This can sometimes result in a bit of a wait to check in.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your posting on Trip Advisor. Your business is important to us and we value your feedback. We are close to the freeway, but as you said, you don't hear noise from it. The lemon water has been a nice addition, and who can resist cookies in the evening! We hope if you need lodging in the future you will come and stay with us again.

"always a good restful nights sleep"

4
13/06/2016

if you get a room facing mt. emily be sure your free of the outside roof peak that blocks your view.... nice pool and spa to relax away the day's travel... nice breakfast with variety each day and warm cookies in the evening. very friendly staff for check in. room nice and quite roomy. room for all your stuff... if your in the lagrande area this is the place to stay.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for posting on Trip Advisor. We do have a beautiful valley, and who wouldn't want to look at Mt. Emily or Mt. Harris? Hopefully if you come and stay with us again, we can get you in a room that doesn't block your view from our valley. We do have a nice breakfast, too. We hope to see you again real soon!

"Very nice stay, helpful staff, clean room, restful"

5
13/06/2016

I came here with my family so that I could participate in my graduation from EOU. This hotel was worth the money. Room was clean and staff was great and friendly. Breakfast was good, pool was great for my kids. I have no complaints. Thank you very much for making our stay so great. The bed was a typical hotel bed, too hard as usual but that is everywhere you go unless you are paying for a luxury hotel.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for the nice comments on Trip Advisor. We're glad that you got to use our amenities during your stay. We do have a nice breakfast and offer soup on certain evenings. Thank you for choosing our hotel for your lodging needs. We hope to see you again in the future!

"Well maintained, Comfortable"

5
09/06/2016

Efficient and friendly check in. My request for a couple of extra pillows was answered before check in. Motel looks clean and updated. My room was bright and shiny and comfortable. Shower and other facilities worked well and was well stocked with supplies. The Rama Inn would be a good place to use as a base if visiting locally and is equally well suited for an overnight stop. A restaurant is nearby. I left too early to evaluate the breakfast. Good place to stay.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"good experiences"

4
06/06/2016

It was a spacious room, had a blanket instead of duvet (love that), there was a responsive heating and air conditioning unit, a good selection of tv channels, and a tasty breakfast. We've stayed here before and much prefer it to other motels because it's close to a gas station and several restaurants plus a Rite Aid.

"Good Place to Stay in LaGrande"

5
03/06/2016

The Best Western Plus was an excellent place to stay. Clean, modern, good breakfast and great staff. Very helpful registration clerk , Rebecca, I did have some difficulty finding the Hotel but we got there eventually. Once there, it was great!

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your nice postings on Trip Advisor! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve you are helping us deliver a superior experience for you and future guests. We hope you will come back and visit us again.

"Traveling with boys"

5
03/06/2016

This motel was so very comfortable and accommodating during our stay with 2 rambunctious boys. The breakfast was wonderful with a wide variety of items to fit the appetite of all of us. The pool and the hot tub were a very welcome amenity!

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your posting on Trip Advisor. We do have a really nice breakfast, and an indoor pool and hot tub. It sounds like you got to use all of our amenities on a hot day! If you're in the area again, please stop and visit us again.

"Great experience "

5
01/06/2016

My husband is very picky about where he stays... (I might even say snobbish), so he is always leery about staying someplace new, but he was pleasantly surprised with his stay here. The rooms were very clean, the beds were great, the breakfast had a nice selection, and the staff was very helful. We have nothing but good things to say about our experience here.

"Excellent stay!"

5
29/05/2016

This was a great place to stay. The staff was friendly, the room clean, comfortable beds and a good shower head. I asked for a wake up call and delivered as promised. There were cookies on the check in counter as well as hot soup that evening in the breakfast area. A better than average breakfast was provided. Plenty of bacon, eggs, cereals, yogurt and baked items as well as fruit juices and coffee. Spent a hour in the exercise room in the morning. Great place with modern machines. Very nice! This place was the nicest place we stayed at all week and was well worth the few extra $ still a great value! Quiet, affordable, clean, great beds...yes I will be back! Thank you!

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for the great review on Trip Advisor! We do offer cookies during the week, and soup on certain nights of the week. We have a good breakfast with a lot of choices. We look forward to seeing you in the future! Have a wonderful weekend!

"My Room was not clean"

3
26/05/2016

I am a business traveler and stay in hotels 4 nights a week. I have stayed in this hotel several times before. On this stay my room was not clean. There was urine splatter on my toilet, the new wrapped bar of soap was placed in the soap dish on top of previous persons soap debris, the night stands had food and beverage debris, the bathroom counters has soap debris, the tub/shower had a very large and noticeable brown ring. Upon check out the front desk gal was very unfriendly.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
I'm sorry that you had an unpleasant stay with us. Per our conversation on the phone, you told us that this isn't a way that you usually find your room during your stay with us. I hope when you stay with us in the future, you will have a better experience with us.

"Comfortable clean and quiet"

5
23/05/2016

This was our first time at this La Grande BW Plus hotel and we found it a very nice place to stay. Parking was very near the room. The hotel is clean and quiet and the breakfast is great with wonderful fresh coffee. This hotel is on smaller side which is the way I like it and there is a shopping area near by. Great place to stop in traveling on highway 93 down to Nevada from the Seattle area.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your nice posting on Trip Advisor. We do have a pretty extended breakfast that includes bacon, sausage, omelette, eggs, pastries, oatmeal and make your own waffles are just a few to name. La Grande does have some nice stores to shop in. We hope if you're in our area again that you will stay with us again. Have a wonderful day!

"LeGrand Oregon"

3
18/05/2016

Nice place with a god breakfast and pleasant staff, but significantly over priced for the location. This is rural Oregon, not a downtown end destination. It would literally pay to do some comparative shopping before dropping anchor.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your posting on Trip Advisor. We do have the most extensive breakfast in town, an elevator, and the best exercise room out of all of the other hotels in the area. Depending on what kind of amenities you want, you will find different priced hotels in town.

"Nightmare"

1
12/05/2016

This hotel was horrible. Had no actual onsite parking due to construction. Had to park in the street next to a no parking sign, in an extremely dirty, unkept neighborhood. After feeling uneasy about the initial parking fiasco, the hotel had a gross, stale smell to it and just appeared dirty and unkept. While walking through the hallway to our way overpriced room, we noticed multiple people who appeared to be permanently living on the premises (not what you would expect for a 200 dollar hotel room) as well as a door that appeared to have been kicked in. Upon opening the door to our room, the stale smell became even worse and we found a bright yellow stain in both tubs in our room. The windowsills were covered in dirt and the tv barely functioned. After all of this, and feeling on edge about the entire situation, we wandered downstairs to grab some coffee. To no surprise, no coffee was made and there was no cream or sugar offered (we stayed in four different best westerns this week while traveling and every other location had coffee etc). Nothing about this trip was enjoyable. The walls in the bathroom appeared to be smoke stained and the wall paper was peeling. The shower head was not even secured to the wall and continued to run out of hot water. We could by sleep whatsoever due to the nasty grimey feeling that this hotel gave us. Nothing about the stay was enjoyable and we will never be back. We will be sure to write a public review regarding this stay as well. Do not stay here.

"an excellent night's stay...as usual for Best Westerns!"

5
11/05/2016

We booked this Best Western based on our travel itinerary and we arrived at about 6:30pm. We'd requested a downstairs room and that was provided, no problem. Beds were comfortable as were the sheets and pillows, plenty of towels, excellent water pressure. In short, no surprizes. Breakfast ok, pleasant breakfast room.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for the nice posting on Trip Advisor. We try to accommodate each guests needs to the best of our ability. If you're ever in our area again, we hope that you will stay with us again as we do know that there are other hotels to choose from. Have a wonderful weekend!

"Great Place to Stay"

5
04/05/2016

Had an enjoyable stay at this friendly, quiet, clean hotel! Thoughtful staff, and very tasty, included, breakfast. Absolutely would stay here again! Comfy beds with extra pillows, and good coffee ( Keurig ) in the room.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your nice comments on Trip Advisor. We just added the Keurig coffee makers within the last few months and our guests have really liked them! We will be looking for you when you come through town again. Have a wonderful weekend!

"Over Priced"

3
28/04/2016

While probably the nicest hotel in La Grande, it is over priced and reminds me of a repainted Super 8, the Gym is nice, rooms are standard for the time. Just lack of options in area give them the bump, I would stay in Pendelton or other if you can.

krystie y, General Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your comments on Trip Advisor. While our prices may be higher than some motels in La Grande, we do have the most amenities. There are no other hotels that you can stay at and get bacon, sausage, biscuits and gravy, and waffles, are some of our breakfast items. We also have the best exercise room in town. For those guests who can't manage walking up and down the stairs, we have an elevator. If you do happen to come into La Grande again, we do hope you will consider staying with us again.

"A very pleasant stay"

4
27/04/2016

This is a very nice hotel. The staff is wonderful. The rooms, lobby, hallway, indoor pool, and breakfast room are all very pleasant and well maintained. Very comfortable beds. The indoor pool and hot tub are very nice - chairs, tables, towels. Very good free Wifi. I only have one negative comment...The breakfast was not great. It was adaquate and it ended at 9:00 sharp every morning - even weekends. Request a second floor room or ground floor away from the parking lot. Can be a bit noisy.

krystie y, General Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your nice comments on Trip Advisor. It's good to hear that you enjoyed your stay and felt comfortable and welcome here. We try to make each guest feel welcomed and hope they have a wonderful experience. We really appreciate you staying with us and sincerely hope you come back again soon. Thank you for your business

"A step up for sure"

4
20/04/2016

Very nice upscale room with fridge, microwave, keurig, etc. Pillows were hard, but other than that, it was a lovely stay. Complimentary Breakfast buffet had a good selection of food, and was very nicely presented. Definitely the best buffet I have seen at a three star hotel.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for the nice posting on Trip Advisor. We do have a nice breakfast that includes Sausage, Bacon, Omelets, Waffles, Hash browns, Gravy, Cereals are just a few items to name. Our Keurig Coffee makers have been a really nice addition to our rooms. We hope that if you're in our area again and need a place to stay that you will consider staying with us again. Have a great day!

"Comfortable lodging"

5
19/04/2016

The staff was friendly and accommodating. We arrived early in the day before usual checkin. The staff took my cell phone number and called as soon as our room was ready. The room was clean and the bed comfortable. The breakfast was standard Best Western plus with assorted breads, waffles, cereal, milk and juice. This was a good choice for La Grande.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your nice postings on Trip Advisor! We try to get our guests in their room when they arrive, even if it means we need to call them when their room is ready. We hope you will come and stay with us again when you're in town. Have a great weekend!

"Caring for a relative"

5
11/04/2016

We had to make a quick trip to La Grande to assist a dear relative so we made last minute reservations and up upon arrival the desk clerk was extremely helpful in getting us set up in the room we requested and went out of her way to make certain we understood all the amenities available. Breakfast was well presented and attended by friendly staff who constantly cleaned and refreshed breakfast choices. Our plans changed in mid stay so we had to make different arrangements and the desk staff answered all of our questions and got us on our way promptly.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your nice postings on Trip Advisor. We're glad that you enjoyed your stay at a stressful time. We do have some nice amenities in our rooms and a nice breakfast. We hope that if you should need to come and stay in La Grande again, that you will book your room reservations with us. Have a wonderful day!

"nice hotel awful sleep"

3
11/04/2016

The personnel at the hotel were helpful. The breakfast offered was very nice and a great start to the day. The rooms were clean and tastefully done. The only problem is that the beds are horribly uncomfortable. We thought we might be crippled for life.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for posting your comments on Trip Advisor. We do have a nice extended breakfast which encludes some of the following: bacon, sausage, hash browns, gravy, biscuits, yogurt, Greek yogurt, waffles, pastries are just a few items. We're sorry that you didn't like our beds, maybe a different room would have been better. Have a great day!

"Very nice place to sleep."

5
10/04/2016

I stayed one night at this motel and it was very nice. The staff at the front desk were very polite and checking in was very quick. The room was very clean and it seemed almost new. All of the furniture was comfortable, especially the bed. The pillows were very nice too. I wasn't too fond of the shower, as the shower head wasn't comfortable.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for posting on Trip Advisor. Your business is very important to us as it tells us what we're doing right and where we need to improve. The shower head does adjust, maybe you weren't aware of this. We do hope if you're in the area again that you will come back and stay with us again. Have a great day!

"Motel ok"

3
08/04/2016

For a BW motel I felt that this one was lacking a warm feeling in the lobby, layout in the motel was boring. Rooms were clean, and it was really quiet especially considering it is so close to Highway 84! Its a good place to stay but I wouldn't want to do an extended stay.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your posting on Trip Advisor. I'm sorry that you thought our lobby wasn't warm feeling. We used to have a fire place in it, but took it out to be more upscale décor. We're glad that our rooms were clean and that the freeway didn't bother you, as we don't usually get complaints about the noise from it. We hope that if you come to our beautiful town again, you will come and stay with us again.

"Great Choice . . . ."

4
04/04/2016

Very nice stay. We have stayed here before many years ago and found the property and rooms to be much improved. All of our interactions with the hotel personnel were fine. All were polite, conscientious and professional in their respective efforts.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your postings on Trip Advisor. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

""Best" in town!"

5
03/04/2016

There aren't many places to chose from in La Grande, Oregon, when you need a place to sleep for the night. (most people that stay here know someone or pass right on by) However, don't let the slightly higher price of this property, compared to a few others in town, deter you. It is worth the extra cost. The hotel is clean, the amenities are great and the staff is some of the best you will ever meet! We stayed here in April, of 2016, and were greeted with a smile, given a room that met all of the requirements we asked for, (upper floor, quiet, king bed and away from elevators), and were even told that we were given a room on the opposite side of the freeway as well. Nice, and thank you! Our room had high end toiletries, working air and heat, (which is not always the case at some places), a Keurig, small refrigerator and comfortable bedding. The breakfast staff was hopping and kept everything clean and stocked. The food was fresh and the temperatures of everything was perfect. (eggs, oatmeal and bacon nice and warm and milk, yogurt, and fruit fresh and cold) We did not use the fitness center or the pool, but both looked good. And just let me reiterate the staff! These are some of the nicest and most helpful people you will meet! Enjoy your stay!

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you so much for the great postings on Trip Advisor! We do have the best breakfast in town! The next time you're in town you will have to use the pool and exercise room and let us know what you think about them :) It's guests like you who make us want to strive to do our very best by posting such wonderful postings on trip advisor. Thank you and we hope to see you again real soon!

"Great Hotel in La Grande"

5
13/03/2016

We have stayed at this hotel twice. Both time the rooms have been extremely clean, very comfortable beds and lots of pillows! The bathrooms are very clean. Staff is always friendly, helpful and eager to please. The free, warm breakfast has plenty of options.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for posting on Trip Advisor, we're glad that you like our pillows and beds! We have been upgrading our breakfast and are really glad that you liked it as it's really hard to please everyone when it comes to breakfast. We hope if you're ever in our area again that you will come and stay with us again as we know there are plenty of other places to choose from. Have a wonderful day!

"Not pet friendly"

3
12/03/2016

This is the nicest place to stay in La Grande. I have stayed here quite a few times and it has been pretty decent. My latest trip through the area we were traveling with a dog. Most Best Westerns are pet friendly, but this one isn't. Had to stay elsewhere. Thought I would give other travelers a heads up because I didn't see this info on their webpage.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for posting on Trip Advisor. We're sorry that we don't allow pets. Each Best Western is independently owned and can choose if they want to allow pets or not and due to there being other close motels that allow pets, our owner chose not to allow them. We hope that in the future if you travel without your pets, you will stay with us. Have a great day!

"Very Noisy"

2
25/02/2016

Room was on main floor. Water running in walls from upstairs was very loud in addition to freeway traffic noise. Door lock was broken. Checkout acknowledged that was a safety issue... but offered nothing for our concerns during stay.

"Very nice Best Western property"

4
13/02/2016

I stayed here 2 nights this week while in La Grande for work, and I found the hotel to be very nice. The room was clean, and the bed was very comfortable. All the staff I encountered throughout my stay were very friendly, and the price paid was very reasonable. Breakfast was good, but could have done with providing more fruit. Overall, I'd stay here again if back in the area.

krystie y, General Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for taking the time to post such nice comments on Trip Advisor. We take pride in our hotel and want you to be as comfortable as possible. We hope that if you're in the area again, that you will come and stay with us again as we know there are many other places to choose from. Have a wonderful day!

"Should Have Been Better for the Price"

3
08/02/2016

I really wanted to like this inn. With all the high ratings and having stayed in Plus Inns before, I thought this would be a good choice. Unfortunately, there were too many shortcomings to give it a higher rating. The best part of our stay was the front desk staff. They were exceptional and very welcoming. So what were the shortcomings? A dirty hand towel and washcloth from the previous customer were missed on the side of the bathtub; the TV wasn't working right (picture was very dim and without contrast); the bathtub drain was partially plugged and water backed up during showers; we would have liked to be able to control the room temperature so it wasn't so warm and to keep the fan on for white noise to block out noise from the adjacent room. Everything else was fine. The breakfast had a lot of choices. The scrambled eggs were especially good. I would have liked a waffle iron that allowed making a full-size waffle instead of pancakes and mini-waffles, though. So, I hope my review will lead to improvements, especially since this is a Plus Inn. The pleasant atmosphere created by the friendly front desk staff gives me hope that our experience will be the exception.

krystie y, General Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for taking the time to post on Trip Advisor. We're sorry that you encountered some shortcomings. We do have the best breakfast in town, including Sausage, Bacon, Eggs, Omelets, a variety of Breads for toast, Greek Yogurt, Yogurt, and a variety of Cereals are just a few to name. We do hope if you are in our area again, you will give us another chance. We hope to see you again!

"Clean, quiet, pleasant"

4
24/01/2016

When you are in La Grande, this is a fine place to stay. Our room was clean and the toiletries were very nice. Breakfast was pretty basic and could use some healthier items. I would come back. I am not a fan of the Best Western smaller square pillows, even though they are down!

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your nice posting on Trip Advisor. We appreciate the time you took to fill out a survey. Its good to hear you enjoyed your stay. We hope that if you're ever in our area again that you will come back and see us again! Have a wonderful day!!

"Nice place"

5
03/01/2016

We stayed in the suite and were impressed with the room. Would definitely book again, although we wish it was about $30 cheaper, it is in La Grande after all. The breakfast offered a wide variety of choices, even Greek yogurt. Nice property, with nice staff and amenities.

krystie y, General Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
We appreciate the time you took to fill out a trip advisor survey. It's good to hear you enjoyed your stay with us and enjoyed our breakfast. We hope to see you again real soon! Have a wonderful New Year!

"Bugs in the Water"

4
03/01/2016

We got a suite with a jacuzzi tub, and when the jets turned on bugs, mold, and other debris shot out of them. GROSS! Other than the poor quality of the tub, the rooms were nice. The breakfast was really good, but just make sure that you wake up early enough to get it!

"Wow! What a great improvement to this hotel"

5
14/12/2015

This hotel property has been fully remodeled since the last time I was here and all I have to say is WOW! Everything is perfect considering there isn't much choice for modern hotels in this area. I used to hate staying for business in this area but now I can feel more at ease staying at this location. I stay at lots of hotels for work that I have become very hotel savvy so without hesitation I would definitely recommend this location to anyone traveling in this area.

"Best Western Lagrande"

3
07/12/2015

The overall stay at the hotel was very average. The cleaning services only occurred half of the time during my stay and the sheets were not changed for the entire seven nights I was there. The breakfast is pretty much what you get at any hotel offering complementary breakfast with your room. No express check out is offered when you check in. If you needed express check out you needed to request it. I had a room with two queen beds and only used one as I found it to be very comfortable.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for the nice comments on Trip Advisor. It's good to hear that you enjoyed your stay and felt welcomed here. We try to make each guest feel welcomed and hope that they had a wonderful experience. We really hope that you will come and stay with us again if you are ever in the our area again. Have a wonderful day!

"Best Western Plus La Grande"

4
07/12/2015

Ideally named hotel in La Grande as it is the best hotel to stay in the area by far. The staff are really warm and friendly, the rooms are nicely decorated and kept very clean. There is no noise from the trains like at other establishments, quite, friendly, comfortable and clean hotel - not much more you can ask for and you certainly can't get all this at any other hotel in La Grande.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
We appreciate that you took the time to fill out a Trip Advisor Survey. It's good to hear that you enjoyed staying with us and that you felt so welcomed and at home away from home. We want each guest to feel like they had a wonderful experience. We really appreciate you staying with us and sincerely hope that you come back again real soon. Thank you for your business!

"Amazing Staff!"

4
05/12/2015

Everyone was so friendly and helpful here, sure made it feel like home away from home. The fitness room was nice with treadmills and individual TVs. Comfy bed, good internet. Breakfast was so-so but the attendant was very nice and checked in to make sure you found what you wanted.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
We appreciate the time you took to fill out a trip advisor survey. It's good to hear that you enjoyed your stay and felt welcomed here. We try to make each guest feel welcomed and hope they have a wonderful experience. It sounds like you took advantage of our exercise room. We really appreciate you staying with us and hope that you come back again real soon.

"unhappy"

2
16/11/2015

just barely acceptable.After a +five hour drive the bed was too hard and as an older person vending for ice and soft drinks were only available on a different floor.No safety handrails in shower-nearly slipped getting out.

krystie y, General Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for posting your comments on Trip Advisor. Per our conversation on the telephone, when making a reservation, if you need grab bars in your shower you might want to call the hotel ahead of time and request this as not all rooms have them, like ours only have them in the ADA rooms. Also if you do require a downstairs room, you might want to request this as well as a lot of hotels fill up on the downstairs rooms rather quickly. We do offer an ice machine on the second floor, but not a vending machine. Beds are a personal preference, I'm sorry that you didn't sleep well on ours. We know that there are many places to choose from, we hope that you will give us another chance should you ever come back to our area. Have a wonderful day!

"Guarantted good"

4
02/11/2015

Can not go wrong if you stay here and make sure you golf and union 10 min away, spectacular. bed is super comfy, food stops within walking once you arrive, brkfast and right on hiway location are great too. Alway look for bestwestern first, and often book at lunch in one for my next stop in the late afternoon or evening.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
We're so glad that you stayed with us while you were in town. The Golf Course In Union is a nice place to go and play and is only about 15 minutes away. We hope that you got to go and visit some of our restaurants downtown and our quaint little shops as well. If you're ever in the area again, we hope that you will come and see us again! Have a wonderful week!!

"Close to freeway and universitu"

4
25/10/2015

Friendly staff, clean and updated rooms. The usual hotel breakfast - nice but not fancy - yogurt and toppings, waffles, omelets oatmeal, cereal, muffins and toast. The workout room and pool were clean.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your posting on Trip Advisor. One nice thing about living in a smaller town is that you are close to everything. We have been changing our breakfast around and seeing what our guests like. If you're ever in our area again, we hope that you will stay with us again.

"upgraded hotel in lagrande , oregon"

5
20/10/2015

new and nice, carpet, tile, wall coverings, mirrors, tv, cabinets .room looked clean and plush. enjoyed 2 luggage holders . plenty of drawers and closet space. enjoyed the new 1/3 clear shower curtains to let more light into shower. my only complaint was i could not find the sleep setting on remote. i did not ask staff to find it for me. breakfast was ok but thought it could have offered maybe a few more items, like biscuits and gravy. staff did seem to want you out of the breakfast area pretty quick. New beds and linens were just perfect with ample room for tall folks. lounge chair and ottoman was a nice touch. enjoyed being able to find lots of empty outlets for electronics as well as the plug in available on the lamp at the computer desk. loved the choice of channels with lots of hbo channels and liked the fact i could swing the tv around to either the bed view or chair view or computer desk view. loved the new carpet in the hallways and the installation of an elevator for 2nd floor luggage lift. elevator was 5 times the size i expected in a small hotel. did not use the pool or rec room but would have if i had stayed a little longer. felt my car was safe in well lit parking lot and lvoed the automatic sliding doors at the entry. so much easier than fighting a door with your luggage. i would tell anyone going to lagrande that this hotel is the best one in town, and certainly tho hidden from the road is indeed a "hidden gem". i do think the web site might give folks a better hint on how to find it. wish it had a closer place to eat then just wendys or mcdonalds but both offer at least a meal anytime of day.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your nice posting on Trip Advisor. We have been doing so many renovations over the last couple of years. The latest big one was the elevator. It would be really nice, like you said if we could get a nice restaurant close by to these three hotels. We are very proud of our exercise room as our old one was pretty small compared to the new one. If you are in the area again and need a place to stay, please come and visit us again. Have a wonderful day!

"Nice Hotel - weird location, but close to Freeway"

4
13/10/2015

Definitely worth the money, convenient location (although it is a little weird to get to), but easy access to restaurants and freeway. We have stayed here twice and felt we got our money's worth both times. Nice Breakfast, friendly staff, clean and good sized rooms.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Best Western LaGrande"

4
09/10/2015

Good service. Clean hotel. No complaints at all. The hotel clerk was very friendly and helped us check in late in the evening. Clean pool and hot tub. I will stay here again when next in the area. LaGrande is a nice small community with an old time Western atmosphere.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for the nice comments on Trip Advisor. We're glad that you got to use our indoor swimming pool and hot tub. We hope that you had some breakfast as well. We look forward to seeing you in the future.

"they really polished this place up"

4
30/09/2015

we have found that the best western plus is a good brand to count on. the rama inn & suites is great. we found the staff to be helpful and professional. the breakfast was good but typical. we found the 20 year old building had been refreshed last year. everything still looked new. The only thing that cant be fixed in the older motels is the bathroom still has the door that takes all the extra space in the bathroom when it is open.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for the nice posting on Trip Advisor. We have been doing a lot of renovations to our property. We've added an elevator, new wallpaper, new sitting chairs and ottoman's, new exercise room, new breakfast room items, new lighting in the hallways along with many other items. We're glad that you noticed everything! If you're ever in our area again, we hope that you will stay with us again.

"Booked an $89 room paid $366"

1
25/09/2015

Overcharged!! Than the manager emailed saying I had agreed to the room at booking!! Yes at booking I agreed to an $89 room. Rude at check in. People outside smoking everywhere. Awful, awful experience!!! Way to many hotels near by to risk your money on this place!!!

"Quiet, updated, CLEAN & SPACIOUS rooms!"

4
23/09/2015

Stayed here one night while on a week long biking trip. It was sold out and I'm so glad I made my reservations a month earlier! Hotel is located in a cul-de-sac and the front rooms do face the the freeway a bit so request a quiet room in the back on the 2nd floor. They definitely stick to the 4:00pm check in time when they have been sold out the evening before. Otherwise, a 3:00pm check-in might have been possible. Lobby area is small, but has 2 areas to sit in. High bar stool with long tables or chairs and a couch arranged in a circular area. When I did get to check in, it was fairly quick, less than 10 minutes. Easy to get to the 2nd floor either by elevator or large, wide staircase so no issues carrying bikes up the stairs. I found the room spacious, clean and updated with modern decor. Work desk in the corner, microwave and frig hidden in a cabinet near the front door. A single cup coffee maker and ice bucket on top of the cabinet. Bathroom counter space was large, clean as was the shower/tub combo. The room was large enough where we could put 2 bikes against the wall and still have room to walk around. Beds were comfortable and felt like they were new or had some sort of feather bed on them. Pillows were fluffy and there definitely was a clean sheet smell to the bedding. We left the window open about half an inch to cool the room down and it was better than leaving the AC on. We didn't hear much noise from the freeway or any of the trains. There is nothing in the back of the hotel, but a field so that could have helped keep any noise down. Wifi worked pretty well, some times during the night it was slow and it could have been because many people where trying to log on. They offer a variety of stuff for breakfast - scrambled eggs, sausage patties, cereals, yogurts, fruit, coffee, juices, pastries, muffins and toast. You can even make your own fresh waffles! I would stay here again as it's only 1.2 miles away from the main downtown. There are a few places to walk to Rite Aid, Wendy's, Mc Donald's, Chinese Buffet, Pizza place, liquor store, etc. All about 5-15 minute easy walk. Overall, I liked this property, the rooms didn't feel old at all. We even had a nice little note from Kevin in housekeeping to enjoy our stay! The other 2 hotels near this one looked old and run down a bit so I'm happy I went with Best Western PLUS Rama Inn & Suites!

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for you nice comments on Trip Advisor. Even with the freeway on the one side of the motel, we don't get complaints from our guests that stay on that side of the motel from the freeway. We're glad that you enjoyed our beds, as we know that those are a preference and at times our guests don't care for them. We hope that if you are in our area again, you will stay with us as we know that there are plenty of other options in town. Have a great weekend!

"Adequate Hotel"

3
21/09/2015

The hotel was adequate for our stay, but I expected more for the room rate charged. I appreciate that the attendant looked up my Best Western membership number. I did not care for the breakfast. The deadbolt lock in the room did not work. The common restrooms on the first floor were very stuffy and hot. We arrived earlier than scheduled, but there was no flexibility offered for early check. We we told to return after 3:00 p.m. So we made a reservation and returned after 3:00 p.m., and a different attendant had trouble finding our reservation because the prior one had misspelled my name.

krystie y, Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for your posting on Trip Advisor. We have been working on getting feedback from our guests on what they would like on our breakfast. We know there are many places to choose from in our town. Hopefully we will see you again

"Best Western Plus is the only place to stay in La Grande, OR!"

5
21/09/2015

We went to Oregon to visit family and to attend the Pendleton RoundUp. Pendleton had no acceptable rooms left during the RoundUp Celebration, so we drove one hour East to La Grande and found the Best Western Plus Rama Inn & Suites. What a great move! The hotel was first class, reasonable in price, and was not only very lovely in appearance but so very comfortable. The room, linens, bed, etc was top quality but the staff was welcoming and helpful as well! Wish all our hotels could equal Best Western Plus Rama!

krystie y, General Manager at BEST WESTERN PLUS Rama Inn & Suites, responded to this review
Thank you for the very nice comments that you posted on Trip Advisor for us!! We take pride in our property and try to make all of our guests feel like this is their Home Away from Home! I'm glad that we had a room for you during the Pendleton Round Up as this was a very busy time for us!! I hope that you came down each night that we had the Managers Reception and had the soup and crackers as it is really good. And had the cookies that goes with it! If you are ever in our area again, we hope that you come and visit us again as we wish all of our guests were like you!!