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Best Western Premier Krakow Hotel, Krakow

14 A Opolska Street, 31-323, Krakow, Poland - See on a map
Best Western Premier Krakow Hotel - Best Western Premier Krakow Hotel The Best Western Premier Krakow Hotel is ideally located in the center of Krakow. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This Best Western Premier Krakow Hotel, opened in September 2008, offering 169 well furnished rooms is the first Best Western Premier hotel brand in Poland. There is a 26 inch LCD television located in each air-conditioned room, along with individual climate control, hairdryer, coffee and tea sets, direct dial phone, broadband Internet connection and a private safe (laptop size). Our guests can relax in the indoor swimming pool, sauna or tanning salon. Our courteous and friendly staff will fulfill the expectations of each of our guests and may your stay in Krakow, a European Capital of Culture, be an unforgettable one. Let us take care of you! Our largest Conference Centre, which is the largest in Krakow, has been designed for the needs of our business guests. The business centre and wireless Internet access in the entire hotel is a standard option. What is unique is the possibility of connecting eight module rooms, which allows for the organization of a conference from several to over 600 people. In connection with the large fenced parking lot and great cuisine, our conference centre is the best place in Krakow to organize a congress, training session or conference. We ensure modern conference and multi-media equipment at the Best Western Premier Krakow Hotel.

Best Western Premier

Krakow Hotel




Hotel advantages

  • Restaurant
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
based on 347 guest reviews
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Sleep Quality

"Wouldn't have chosen if...."

lauraeddy, Doncaster, United Kingdom 24/01/2020

We didn't choose this hotel. Our flight was cancelled and this hotel was provided by the airline. The food was lovely that we were served in the evening although we had no choice of what we were having. The breakfast was ok but nothing fancy. Rooms very tired but did the job we needed. 2 nights and I'm glad it wasn't any longer.

gm_BestWesternKrakow, Deputy Front Office Manager at Best Western Premier Krakow Hotel, responded to this review
Dear Madame, Thank you for Your opinion. Your business is very important to us and we value your feedback. Your comments, especially about rooms condition are valuable for us. We know that we can improve to deliver a superior experience for you and other guests in the future. We know that everyone prefer to choose dinner but unfortunately it is very hard to arrange when airport send us many Guest if their light is cancelled. We hope You understand this but thank You that You mention it. We hope you will change Your mind and come back to our hotel in the future. Best regards, Przemysław Wolski Deputy Front Office Manager Best Western Premier Krakow Hotel

"Good hotel but disappointing to us."

Paul K, Oshawa, Canada 29/10/2019

After changing accommodations to this BW premier hotel from the BW Hotel Galacya we were assigned a decent room staying for 3 nights but sadly things went afoul with numerous issues. Unfortunately an upgrade was not possible and we understood the reason why as it was quite heavily booked. AC was not functioning, no fans available, no luggage rack for our suitcases, tap leaking along with a few other minor things. No other rooms were available we were told. Breakfast was good but we were rudely warned on day one by one of the hostesses that food was not to leave the restaurant given the fact that we grabbed one bun too many and did not want to throw it out or put it back into the basket for hygienic reasons. You should have seen the fruit and sandwiches taken by a few large groups....we seemed to have been singled out as we were not part of any group. On our third night, just our luck there was a wedding at the hotel and our room was directly above the outside smoking patio which was the gathering point for very happy but loud wedding patrons. Requested room change knowing that the party would go on into the morning hours and were bumped around to 2 other rooms before one was finally acceptable. By 10:30pm we finally settled into our changed room after unpacking and repacking numerous times. ( the party went until 5:00 am so e were told). Evening staff were understanding but it did affect our rating. Discussed issues with Management via email The next day and they gave us a bit of a discount with 15% off one night and free parking. Certainly a Premier hotel but as Diamond Select members we did not feel as if it was one, even though we use BW globally. Signed...a seasoned traveller.

gm_BestWesternKrakow, Deputy Front Office Manager at Best Western Premier Krakow Hotel, responded to this review
Dear Sir, Thank You for Your opinion. We are sorry that we were not able to meet all expectations and problems during Your stay. WE would like to thank you for letting us know about your judgments on the services that should be improved allowing us to offer a better experience for you and the rest of the our customers. We are sure Your opinion would be very valuable for us and it will help us to improve quality of service. Best regards, Przemysław Wolski Deputy Front Office Manager

"Lovely Hotel."

User 12/10/2019

Lovely Hotel with very friendly staff at the reception as well in the restaurant, cleaning. Nice relaxing garden with a mini Louvre. Rooms where clean with posibillity to make coffee/ Tea. Good beds. Breakfast, well i would give it a 10!! And dinner also very tasty! With my compliments to kzrysztof and the chef in the kitchen! Had a lovely time! Petra Heijnis, Sneek/ Holland.

gm_BestWesternKrakow, Deputy Front Office Manager at Best Western Premier Krakow Hotel, responded to this review
Thank You very much for Your opinion and all good words. We are pleased that You enjoyed Your stay in Best Western Premier Kraków. Hope You will visit us again and Your next stay will be even better. Best regards, Przemysław Wolski Deputy Front Office Manger

"Staff go out of there way to help"

User 08/10/2019

From the start the staff helpfully in lots of ways, i could not ask for more. The room was clean. I been in lots of hotel all over the world and this is a good 4 star one. They book 3 tours for us. And the Sauna and pool was great as well. The only thing that there was not any bars near but the hotel one. But the town was not that far away. Thanks for a nice time.

gm_BestWesternKrakow, Deputy Front Office Manager at Best Western Premier Krakow Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your opinion is very important to us and we value your feedback. We are really happy that You enjoyed Your stay in our hotel. City centre is about 4,5 km from the hotel, but it is easily reachable by taxi or public transport. Best regards, Przemysław Wolski Deputy Front Office Manager

"Nowhere close to bar or restaurant!"

Liandy_Vu, Medan, Indonesia 21/07/2019

If you are travelling with group tour and have an itinerary to visit the famous Auschwitz concentration camp, it's highly possible you would end up staying here, since it's closer than staying at the city center. Room is big & clean, spacious parking space, but the downside is you won't find any pub/bar or any watering hole nearby, not even a supermarket, although you could find minimarket at the closest gas station. If you would like to go to the old town or the city center, the bus stop is 15 mins walk from this hotel

"Nice, clean value for money!"

ManU_6700, Bergen, Norway 17/07/2019

The hotel was well located when arriving Krakow by car. Nice, clean, family rooms, swimming pool and excellent breakfast! it's easy to recommend the hotel for couples and families travelling by car. Krakow was fantastic and was within reach of a 15-20 min drive.


User 25/06/2019

Very overpriced restaurant. No working air conditioning-changed two rooms-impossible to sleep-very hot. Broken shower and shower curtain in the first room. Asked to bring roomservice menu in a room-ignored. Average breakfast. Total impression- awful. Not recommended definitely.

gm_BestWesternKrakow, Deputy Front Office Manager at Best Western Premier Krakow Hotel, responded to this review
Thank You for Your opinion. We want to apologize for all problems and that we don't met Your expectations. I can only tell that we will do everything we can to solve this problems and it never happen again in the future. Room service menu is included in hotel guide book, but we will take necessary step to improve quality of service in our hotel. Best regards, Przemysław Wolski Deputy Front Office Manager

"Bad service"

User 31/05/2019

The people at the reception desk, who are supposed to help, give bad service: Either they really do not understand you or they do not want to understand. In either case the results are regretful. Examples: They have charged my credit card, which was given for security (at check in), converse to my specific instructions not to do so; They did not "find" a colleague who was staying at the hotel, whose room I tried to contact; They suggested to send a receipt for my payment via mail/e-mail after I depart (to which I did not agree and had to argue for).

gm_BestWesternKrakow, Deputy Front Office Manager at Best Western Premier Krakow Hotel, responded to this review
Dear Sir, We are really sorry that You are not satisfied with Your stay in our hotel. We always try do deliver best possible experience for all our Guests. We will investigate situation with Your payment. It never happened before so it was difficult situation because it should be verified by our financial department. Hopefully we were able to solve situatione before Your departure. I hope You decide to visit us again in the future. Best regards, Przemysław Wolski Deputy Front Office Manager

"Will not recommend this Hotel !! "

thea6336, La Manga del Mar Menor, Spain 14/04/2019

We came late after delayed flights. A man and a woman met us in the reception. At first they did not want to look at us. But after a while this man gave us keys and thats all. A man behind the reception went back and forth. He looked at us and came even out and just stood there. The receptionist (man) did not welcome us, he did not tell us where the breakfast was served and we had to ask where we could find our rooms. We had to stay at this hotel because our flight company arranged it. I would really NOT recommend this to anyone. This service was not worth one zloty.

gm_BestWesternKrakow, Deputy Front Office Manager at Best Western Premier Krakow Hotel, responded to this review
On behalf of our entire team, I would like to apologize. We are really sorry that we don't met your expectations. Behavior of reception staff during check-in shouldn't look like this. Your satisfaction is very important for us and the feedback we have received will help us improve the quality of services we provide to our guests in the future. We hope that you will consider taking advantage of our hotel again, giving us a chance to provide you with a perfect stay. Sincerely, Przemysław Wolski Deputy Front Office Manager

"International Working Class"

Padrez E, Glasgow, United Kingdom 19/02/2019

Hotel worth it's stars with very nice&rich breakfast menu including many kinds of fresh Polish donuts. Rooms are about students accommodation class.Hotstones dry Sauna with short pool available daily in opposite Best Western . On the Bar you can meet funny Chinese Manager or beatifull Izrael Female Army members passing to Oswiechim Camp.Nice and helpfull staff. Not far away from Old Town.

"Need an upgrade"

satwantpool, Singapore, Singapore 10/02/2019

We stayed 2 night here. It is in need of an upgrade. Floor tiles & shower screen are broken. The bed is uncomfortable and mattress is worn out and slanting. There are no amenities nearby. Breakfast is not great either, not much varieties & food is same on both days.

"Tell it like it is!"

ANTONY W, Weymouth, United Kingdom 11/12/2018

What a terrible place to stay. First morning we had a flood in the bathroom from the sink. Second morning, no hot water to shower with outside temperatures close to freezing. No facilities to speak of. Bar / Restaurant open only to 22.00 Bleak decor and amenities. Staff OK.. Just. Booked through British Airways Holidays, NEVER AGAIN!

"Nice hotel"

113jeffreyt, Changi, Singapore 13/10/2018

Nice simple hotel. Reasonable room size with simple bathroom. Should remove bathtub and have standing shower cubicle instead. Room aircon was good. Adequate breakfast spread but 2nd day breakfast was quite chaotic due to the number of tourists groups.

gm_BestWesternKrakow, Front Office Supervisor at Best Western Premier Krakow Hotel, responded to this review
Dear Sir, Thank you for your feedback regarding Your recent visit to the Best Western Premier Hotel in Cracow. Every opinion is very important and we are really pleased that you enjoyed Your stay with us. We have rooms with bathtubs and showers and only if we know preferences we can arrange room wich suites You best. Best regards, Przemysław Wolski Front Office Supervisor

"Room ok and meals very good"

jerrys572, Elkhorn, Wisconsin 23/09/2018

The room was a bit smaller than I cared for especially with a 5 night stay. A great selection from the breakfast buffet but could be VERY crowded at the start. A lot of bus groups staying in the hotel. The serviced dinners were very good with each meal being distinctly different. A nice money exchange and Amber jewelry sales on sight. Make sure and have a Tyskie beer, or two, from the bar.

"Great stay"

KerryK8236, Widnes, United Kingdom 20/08/2018

Best Western ate quickly becoming my go to chain for city breaks. Always clean, modern and comfortable, as well as reasonably priced. Your always guaranteed a good stay. Location wise, I believe that there are other hotels from the chain, that are nearer to the main square, but it wasn't too far a walk or taxi ride in the snow! The room was immaculate and breakfast selection vast. All of which made for a great trip.

gm_BestWesternKrakow, Front Office Supervisor at Best Western Premier Krakow Hotel, responded to this review
Thank you for your feedback regarding your recent visit to the Best Western Premier Hotel in Cracow. Every opinion is very important. We are very pleased that you enjoyed your stay with us. Hope to see You again in our hotel. Best regards, Przemysław Wolski Front Office Supervisor

"Visit krakow"

nettyuk1, Brighton, United Kingdom 10/07/2018

I would never stay here again !! Ever! Rooms adequate and clean. Staff RUDE would not put theirselves out to give milk just reffered to the bar which was closed. No smiling customer service at its worst apart from housekeeping staff! Breakfast was always cold It is more geared for conferences not holiday breaks no where to go in the evening this should be made clear it is no where near the town Krakow itself is stunning just stay in the old town or centre to get the most from vidit

gm_BestWesternKrakow, Front Office Supervisor at Best Western Premier Krakow Hotel, responded to this review
Thank you for your feedback regarding your recent visit to the Best Western Premier Hotel in Cracow. Every opinion is very important for us. We are very sorry that Your stay did not met Your expectations. Our staff always try to help as much as it is possible. Unfortunately, there are things that we can not avoid and change. For example our bar is opened till 24:00 and after this time there is no access even for a reception desk staff. We send Your opinion about breakfast to our restaruant manager and our restaurant staff will pay more attention to it in the future. On our website and other portals You can see that hotel is located 4,5 km from the city centre, but in a very peaceful area. We hope that You will change Your mind and we will see You in our hotel in the future. Best regards, Przemysław Wolski Front Office Supervisor

"Nice hotel"

kalasubramanyam, Chennai (Madras), India 06/06/2018

Stayed overnight during the Eastern Europe tour. Nice one comfortable stay. Breakfast was normal. Kettle was available. It's noticed that the plug points not of uk or usa. Two pin plugs like Indian will work. Wifi was free in the hotel. Centrally located.

"Nothing To Recommend"

User 19/05/2018

We booked this BW Premier based on past experiences at BW properties but we will have to be more specific in the future. First, the hotel is located close to nothing. A mattress store, the Volvo dealer and construction sites. The hotel allegedly has a restaurant but guests were banned from it tonight for a wedding. Breakfast is being served in the lobby effective immediately so we'll see how that works out. We are on the fourth floor and the hallways (and it is a long one) feel like carpet over cobblestones. Rooms are fine although the tub/shower has just a tiny piece of hinged glass to keep the shower spray in (ineffective). The rooms are described as being equipped with “minibar” fridges when in fact they have a wooden cabinet with a non-functional electrical device which keeps anything inside at the same temperature as if it were sitting on top of the desk — room temperature. This device has obviously not worked in a long time, indicated by the foul smell inside it. When asked, the front desk insists that minibars are not required to cool anything. The room guide says that ice is available from the bar however the bar has no containers larger than a drinking glass so they can only give you a glass of ice. When this is mentioned to the front desk their response is that it is a bar problem and not theirs. We have medication which required refrigeration and the front desk says we should just give it to them to put in their fridge and come down to the front desk anytime we need to use it. Lots of quirks but I'll let someone else enumerate them; we are leaving three days early to check into a real, service-oriented hotel.

gm_BestWesternKrakow, Front Office Supervisor at Best Western Premier Krakow Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We will check and discuss about all situations and problems which you wrote and for sure we will improve all things. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +48 12 376 37 00. Sincerely, Przemyslaw Wolski Front Office Supervisor Best Western Premier Krakow Hotel

"Depends What You Want"

SuzanneT79, London, United Kingdom 12/05/2018

There is nothing particularly wrong with the hotel itself. It is big and bland. The room was fine, clean, comfortable bed, everything worked. Housekeeping was a bit hit or miss, nothing awful. Completely redundant minibar with fridge function turned off. Excellent breakfasts. The real problem is the location. If you are here for a conference, fine. If you are here for a city break not so great. You are quite far out in a suburb, on a large commercial estate (think mattress showroom as your neighbour). There is one hotel restaurant and one in a sister hotel, but no evening life to speak of. Car park to the front, allotments to the back. Just a guy and his dog patrolling the hotel perimeter. No popping back to the hotel to freshen up before dinner, no strolling about looking for a nice place to eat. The hotel is served by a local bus just the other side of a six lane motorway. If the traffic is heavy the ride to the centre will take 20 minutes minimum. If you are travelling with a tour company and they are using this hotel, book with someone else.

"Nice visit but out of town"

AlanS_10, Derby, United Kingdom 23/04/2018

A four night trip mainly to see Auschwitz. The hotel is modern with a pool and gym. The rooms were very good, clean and well maintained. Towels were replaced regularly and the service was really very good. The room TV id not extend to British channels but this was not a drawback unless news, etc is so important. The breakfast was very varied and of good quality. We had one evening meal that finished up as burger and chips since the variety was limited, mainly Polish orientated. The main drawback of the hotel was its position, on the road to the airport and out of the town centre. There is a bus service nearby that is cheap by UK standards but you are otherwise restricted to taxis costing about £4/5 each way or twice that late at night. For this reason alone I would never stay there again.

"Recomended if you like nice warm room!"

SunLover1956, London 02/04/2018

Heating not controllable, AC ineffective, no openable window in room. Pool far too cold to get into. Pity as was the one thing this hotel was selected for. Reception staff very helpful and friendly. Breakfast hot and very comprehensive. Restaurant food rather pricey.

"Not helpful"

User 15/02/2018

We stayed here for one night only and im glad it was only one night. We got in late on the sunday evening, reception were as helpful as they could be with the language barrier. Restaurant/bar staff were very unhelpful and didnt know how to smile. The bed that we slept in was like a rock and the pillows extremely uncomfortable.

"Tired bedrooms and disappointing restaurant"

iantong2, Stroud, United Kingdom 20/11/2017

This hotel clearly caters for conferences and large groups, and as a result has forgotten about personalised service. The rooms are tired, beds uncomfortable and in the case of my first bedroom had stained carpets and marked walls. The main clinical restaurant is reserved for big parties so you are restricted as a single travellers to a small area with large 6 seater tables. The menu is very limited - only 2 of the 3 main courses (beef, pork escalope, catfish) and only 3 of the 4 deserts were still available at 8pm. The pork main course and panned cotta dessert were average at best. The Novotel West which is a few km away is a far superior hotel, with excellent food at half the price. This hotel needs a lot of work done to it to justify the cost. It's not even convenient for the town Centre. Not recommended suggest you look elsewhere.

"One night stay but best if the trip!"

User 02/11/2017

We booked several hotels on our European tour but so far this was the only one that actually read our request for a disabled room as part of our booking. Lovely clean rooms but the best thing by far was the cuisine - the chef is out of this world! Really if you are looking for a hotel in this city you will not be dissapointed.

"ok for business stay"

User 27/10/2017

Hotel is ok for business stay with average quality you can expect in Europe. Rooms are roomy and clean, service is good, though towels were a bit old and need replacement and a wireless is poor, which is big disadvantage these days and this is main reason I am giving average grade only. Breakfast is good and tasty, although selection not as good as in Asia, but much better than in western Europe, including UK, France, Germany or Belgium. There is no proper restaurant or bar, just something that imitate those.

"Very good price-to-quality for tourists"

Pilimizou, Namur Province, Belgium 22/10/2017

Nice hotel for over-nightings (we did not experienced the restaurant, and in the morning we used the generous lunch pakets). Surroundings are not to be noticed, BUT the hotel is situated very close to the excellent public transport network; so going to the historical center of Krakow only takes 15 min. at a very acceptable price. So, for visiting the city, this BW is a quite good solution, probably less expensive than overnighting in the historical center.

"Awful hotel"

User 05/10/2017

We stayed 5 nights in this hotel in mid September 17. It has to be the worst hotel I've ever stayed in, even the staff didn't want to be there! Pros: staff were very friendly; hotel was spotless Cons: situated on an industrial estate; food abominable ( dinners were frozen food, same meal 3 nights in a row, breakfast even worse! Steamed veg for breakfast! Flies hovering over cold frankfurters!) Too many things broken in room, such as heating / aircon, ventilation fan in bathroom, shower screen in bathroom. The hotel bar was tiny and served the most expensive drink in Poland! The Best Western Express next door was miles better and it was supposed to be the cheap and cheerless option

"Good Hotel "

jacer2003, Manila, Philippines 17/09/2017

Stayed at Best Western Premier for 2 nights. Room was clean, spacious, with coffee tea and complimentary bottled water. Breakfast was adequate with good variety. Location was far from the city center and the nearby shopping mall and ikea were about 1 km away.

"Nice and good, recommended."

661shaih, Afula, Israel 10/08/2017

Very nice hotel, nice staff, clean rooms, neat and fairly new or renovated, average food, the hotel is 15-20 minutes away from the city center, and after 8pm there is not much to do at the hotel or its surroundings. Overall a pretty good experience.

"Good stay"

Terence L, Petaling Jaya, Malaysia 01/07/2017

We stayed here for 2 nights as part of our tour to Eastern Europe. The room is clean and overall hotel experience is good. Breakfast is also ok with acceptable variety. However, the hotel is off the city and you would need transportation. It has a small souvenir shop in the hotel and you can also exchange euro to zloty at reasonable rate.


User 21/06/2017

We spent one night here,the room was lovely. The food was terrible! Took almost 1 hour for a simple dish and when we received it,it was cold.. some of it actually still half frozen in fact. The decor was minimalistic..definitely suited for a business vacation or conference rather than a tourist hotel. It's quite a bit from the main centre of Krakow.

"Very good hotel, OK food, a bit far from the center of Krakow."

Lagarder7, Plovdiv, Bulgaria 11/06/2017

The Best Western Premier Krakow is a very good business hotel. The food is OK, the Wi-Fi connection in the rooms is fast. I went to the indoor pool a couple of times and it was good too. The hotel is located far from the center of Krakow and you have to take a taxi each time you want to go there, but for a business hotel I guess that is OK as well.

"Great Location. "

Gearoid O, Ireland 09/06/2017

Stayed here for two nights recently. Plenty parking at the front of the hotel and easy access from the road. The staff were very nice and had plenty English. The suite we had was very big with plenty of room. The breakfast and restaurant had a great range of food to suit everybody. Definitely would stay again.

"Weekend break in Krakow"

User 06/03/2017

The hotel is outside of the main town and you have to use taxis to get back and forwards. We took a card with the hotel details on it and handed it to our taxi driver when we were coming back to the hotel from the old town. The hotel organised taxis for us from there to the old town. We were worried about this as there were bad reviews on Tripadvisor about taxis refusing to take people to the hotel . We didn't have any problems but the price varied a lot from 30-50 zloty. Our rooms were nice, a good size and very warm and clean. The double glazing wasn't great. On the Saturday night there was a private function in the hotel and people stood outside smoking and talking until 5 am. Although we were on the 3rd floor we still couldn't sleep for the noise. The bar/lounge isn't a lounge, just a couple of booths squeezed between reception and the restaurant. Not bad for a drink before you went out but not good or anything else, The breakfast was awful. There was a small range of processed cheese, horrible cold meats, salad and breads plus a tiny selection of past-it fruit. The hot offerings were worse. Every day there was scrambled eggs, ratatouille and steamed veg ( cauliflower, carrots and broccoli). One day there were baked beans, dreadful frankfurter sausages and garlic mushrooms. We were very disappointed and by our third morning just desperate to leave. Not a good choice for a nice weekend break.

"The worse hoyel in krakow"

User 26/02/2017

No internet in modren days and they dont care. Im not going there ever again. Bad breakfast and bax service. Cant understand how the chain alow such bad hotel. How can a hotel can be eith bad internt on modren time.

"Very comfortable"

kimmy2999, London, United Kingdom 22/11/2016

We really enjoyed our stay. Despite the staff being busy with a function, they bought our room service meal in very good time. The pool area is clean, but the pool is very cold! but after swimming a bit you warm up. The reception staff were very helpful. The room was clean and cleaned every day. We did not use the restaurant so cannot review. The hotel, during our stay, was very busy with various functions. Overall we enjoyed our stay and the staff were very helpful. If we were to visit Krakow again, would definately return to this hotel. This hotel was very quiet of a night time.

"Its not 4 stars "

User 01/11/2016

Nice hotel but with very bad internet connction. Its a time when pepole needs to connect good and its frastrating to get bad connection. Nice rooms but hot water come and go in the middle of shawer. Breakfast very avrege nothing spicial. The stuff are very nice and helpfull

"Perfektly 4 stars hozel"

User 07/09/2016

This hotel has 4 stars, it was very good. The beleakadt was so ornate, there were so many salami, chese, musli , cookies and so on... The hotel it wasn't in The center, bit The taxi is cheap. The wellness has bad opening time, The sauna was poor. Auswitz is near fotók 50-60 km, Wirth car isn't probleme. I recommend it you

"Nice hotel"

Violasanj, London, United Kingdom 04/09/2016

Nice and clean rooms, very helpful staff speaking English, good price. The hotel has really nice pool and sauna. In fairness it is more like a 3.7 points but I rounded it up to 4. I do recommend this hotel...

gm_BestWesternKrakow, Front Office Supervisor at BEST WESTERN PREMIER Krakow Hotel, responded to this review
Dear Sir. Thank you for your feedback regarding your recent visit to the Best Western Premier Hotel in Cracow. We are pleased that you enjoyed your stay with us. Best regards, Joanna Towi?ska Front Office Supervisor

"Welcoming and comfortable"

Brian L, Newcastle, Australia 09/08/2016

We were the leaders of a large group that stayed at the Best Western Premier during the recent World Youth Day held in Kraków. The hotel staff were very patient, helpful and accommodating when considering the many varied and diverse requests from our pilgrimage group. The hotel was very clean and the rooms spacious. The hotel has a bar and restaurant that served a wide variety of beverages and food. The staff had a good grasp of English and appreciated it when clients attempted to communicate in Polish - even when it was very bad Polish. The staff were extremely helpful when some of our group required a Doctor. While the hotel is located away from restaurants and facilities these were located only a few stops away by bus. The hotel is centrally located to all of Krakow's major tourist attractions. We have no hesitation in recommending the Best Western Premier to travellers wanting a very good quality hotel at a good price. Thank you for making our stay so enjoyable.

gm_BestWesternKrakow, Front Office Supervisor at BEST WESTERN PREMIER Krakow Hotel, responded to this review
Dear Sir. Thank you for giving us such a nice feedback regarding your visit to the Best Western Premier Hotel in Cracow. We are pleased that you enjoyed your stay with us. We hope, that you will come to our hotel one more time in the nearest future. Best regards, Joanna Towi?ska Front Office Supervisor

"Nice hotel, Friendly and Helpful staff"

Gizmo8800, Texas 07/08/2016

I felt that this hotel was nicely appointed for what I expected in Poland. We were there for a conference which was held at the hotel. It was nice to be at a hotel in Europe with air conditioning! It has a nice restaurant (we ate there twice). The hotel also provided breakfast as part of the room rate. What was exceptional about the hotel was the staff. Several conference attendees arrived very late one evening. The hotel staff help arranged for food as the hotel's kitchen was working on a banquet (600 people). Further, when a local tour company was unable/unwilling to fulfill their obligation, the front desk staff worked to resolve the issue. In particular, the front desk duty office, Mikal Wator, when above and beyond to make things happen!! Thank you Mikal and Best Western Premier!!

"Not good for summer"

Al C, Tangerang, Indonesia 03/07/2016

This hotel is not good for staying in the summer season. The air conditioning was very bad, all room was not cool enough. We move to another room but same condition. The hot topic in the breakfast room is the Air conditioning. This maybe the best hotel for the winter but not for the summer

"Sixth birthday"

User 22/06/2016

Miles from everywhere hotel informed us the restaurant would be closed on the 17th of June went out returned at eleven o'clock to be told that the bar was all closed to the hotel guests I asked if a member of staff could get us a drink told no they had a private party going on there was no room service told to go too bed kept awake till 0520 tired to phone reception several times to know avail witch I find shocking it could I've been a emergency complained to reception next day told he inform manager received no feedback

"Nice but.............."

b0nb0n69, London, United Kingdom 07/06/2016

This is a nice hotel, however do not personally feel it deserves it's 4 star rating Its clean and staff are friendly, although some of the staff speak English its very poor and when asking for a face cloth for example at reception I was handed a tampon (it did make me giggle and the young man was a bit confused with my giggle) The bathrooms although functioning and clean in our one it did need a few repairs. The bedroom was clean as was the bedding etc but sockets were hanging off the walls which would be high concern if you have children, Would I stay here again ? YES (but would take my own face cloth) would I recommend to others? possibly not overall the Hotel could do with a bit of TLC

"Clean but remote."

Mark D, Bristol, United Kingdom 24/05/2016

The rooms were clean and comfortable but the location is distant from the main city square and attractions necessitating a twenty minute taxi ride. The bar staff were usually nowhere to be seen and on one occasion when a lady did arrive, we were totally ignored while she stacked coffee cups eventually, with reluctance, she acknowledged us but proved unable to operate a corkscrew. Staff in general did not seem happy and we felt we were seen as an inconvenience to many of them.

gm_BestWesternKrakow, Front Office Supervisor at BEST WESTERN PREMIER Krakow Hotel, responded to this review
Dear Sir. Your business is very important to us and we value your feedback. We are very sorry, that our staff did not exceed your expectations. Our hotel is located 4,5 km from the city centre, but in a very peaceful area, which offers our guests a break from the big city noise. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Best regards, Joanna Towi?ska Front Office Supervisor

"For a single night stopover"

CRO_family, Zagreb, Croatia 22/05/2016

One of many such hotels one can find on outskirts. The room was standard, nothing special. Hotel seems to be popular among bus tours groups. There was quite loud and lengthy discussion either in corridor or in the room next to mine. It was quite a challenge to find the place where the breakfast was served . The floor in that meeting room where the breakfast was served for "individual " guests was screaming for good wacuumcleaning. Would be nice if they would have somewhere complimentary cup of coffee for the guests leaving earlier then breakfast starts. The parking was free, WiFi was working .

"City trip to Kraków"

ErikBeerse, beerse 25/04/2016

We made this trip to visit the auschwitz-birkenau kamp,wat was impressive ,we also visited the wielicka salt mine.Krakow it self was a nice beautiful city with shops,modern and old polish shops,also verry nice bars and restaurants .The hotel was outside the centre but with a taxi (cheap price) we had a 10 min. drive,near the hotel there was a big shopping the centrum you also can visit the OSCAR SCHINDLER factory .and kazimierz the jewish part of the city

"A decent hotel"

Ivan B, Mostar, Bosnia and Herzegovina 24/04/2016

This hotel is very nice. Rooms are nice, spacious and comfortable and one feels very good being a guest here. The biggest problem with this hotel is its distance from the city center which makes it a good place for business conferences and all kinds of retreats but one being a turist and wanting to explore Krakow would not want to be stationed here. Food is very nice and tasty and the staff is extremly helpful and nice.

"Very nice hotel !"

User 20/04/2016

Room was okay, breakfast was more than okay ! Servicers very friendly. A little bit too far from the center of krakau. They help you with everything you need, outstanding good service the whole day ! Super !

"A huge mistake"

User 18/04/2016

We booked the room for one night when we travelled to Kraków to watch the Final Four in Volleyball Champions League. The check-in time was for 2.00 p.m., we arrived at 13.30. The first shock was when entering the hotel's lobby that was messy, filled in with all types of stationery, board games and books for kids placed all around the lobby on the metal stands. It resulted in an impression that we came to the wrong place. Nevertheless, we headed to the reception to see if (when lobby and restaurant were unavailable to us) we can sit in there to get some rest. Our room was not ready, too! Moreover, a nice young receptionist told us to come back in half-an-hour, or "even better, in an hour, or later" as she said. We protested, because we were planning to get to the arena, where the volleyball games were taking place, and I said we'll be back at 2.00 p.m. As I mentioned, the restaurant was also closed, no chairs or anything to sit down. When I got someone from the hotel service, she found us a table in the corner not taken by the companies crowding up the lobby. The only positive part was that the room was really clean. But its furniture, carpets, arm-chairs looked like they had their best days something like 15 years ago. Mini-bar was empty and the fridge not working at all. I expected from Best Western hotels chain at least two things quality of service and quality of room. They failed in both. Considering the fact there are plenty hotels in Kraków, I would suggest finding another one, maybe more expensive (not necessarily), where value for money is a standard.

"Good hotel with great breakfast!"

BritishDub, Dublin, Ireland 12/04/2016

Stayed here for a mixture of business and Leisure, having stayed at the hotel next door when it was a Holiday Inn Express a few years ago. The Hotel next door no longer is a HI Express, and is now a Best Western like this hotel, but both hotels continue to be operated by the same company, but the Premier was a little cheaper so I stayed here. Reception welcome was friendly and receptionist offered to make invoice out to my business if required and said they were always avaliable for any assistance throughout my stay should I need it. Staff in general were very friendly and welcoming as you would expect from a four star hotel. My room was good, but suffered from one chair that was a little bit creaky and the leg was not steady on, but other chairs were fine. I booked the room as a double room for one person use and ended up with two single beds stuck together with two headboards seperated by a 5cm or so gap. Not ideal but no big issue. I requested a room with shower, since most rooms I read have combi bath/shower, and my request was honoured. Bathroom was good and no complaints there. Wifi worked well and was very simple to use. Breakfast was a strength of this hotel. I have never seen since a wide selection. Hot options included sasuages, mushrooms, tomatos, scrambled egg, pancakes, waffles, soft-boild eggs, hard boiled eggs. Every different type of salad imaginable was on offered, many types of cheese, ham, cold sausage, cereal and bread, juice, hot drinks and fruit (try the bananas in sauce) and sweet cakes and beads and a lot more I probably cannot remember. Honestly the only problem was choosing what to eat and not to eat! The only other issue I encountered was that I left my room at 11:20 one morning and left sign on door asking to clean my room and came back to my room not have being serviced. In the hotel guidebook it stated it would not be cleaned if the sign to clean the room was not hung out before 12pm but I believe the hotel had a conference this day so this may have contributed. All in all a good experience, I'd certainly come back and can recommend this Hotel, but due to the bed issue and the housekeeping issue I can only give it a 4 out of 5 rather than full marks.

"Very smart and clean"

danielle h, Kingston-upon-Hull, United Kingdom 22/01/2016

We stayed at this hotel for 2 nights while we were visiting Kraków. It is a bit out of the centre but there is a very regular bus that passes close by every 10mins in the daytime, and costs around zl2.50 per person (cheap as chips) if you ask at reception they give you a map with the bus route on. Room was very clean and warm, we requested double bed but got a twin room, as stated on the booking it may not be possible for double. There is a full range for breakfast both hot and cold, and it was beautiful, they have a fab chef! Altogether we had a lovely stay in this hotel and couldn't fault anything including staff, but if you are looking to be close to the city centre then this probably isn't the right one.

"Very nice and comfortable rooms."

Miljana S, Nis, Serbia 11/01/2016

Hotel is a bit away from the center of city but it's really nice place, good food, nice rooms, free wi-fi in rooms. very friendly staff.... Beds are very comfortable, bed linen is changed every day also and towels too.

gm_BestWesternKrakow, Front Office Supervisor at BEST WESTERN PREMIER Krakow Hotel, responded to this review
Dear Madam. Thank you for your feedback regarding your recent visit to the Best Western Premier Hotel in Cracow. Every opinion is very important. We are pleased that you enjoyed your stay with us. Best regards, Joanna Towinska Front Office Supervisor

"Just Brilliant November."

Pat P, Benfleet, United Kingdom 12/11/2015

This hotel was really first class. excellent full breakfast The menu in the restaurant was stunning must have a brilliant Chef. All staff spoke English. The most perfect location and happy staff. . The only thing is we had to go home,

gm_BestWesternKrakow, Front Office Supervisor at BEST WESTERN PREMIER Krakow Hotel, responded to this review
Dear Madam. Thank you for your feedback regarding your recent visit to the Best Western Premier Hotel in Cracow. Every opinion is very important. We are pleased that you enjoyed your stay with us. Thank you for completing the survey regarding your recent stay at our property. Best regards, Joanna Towi?ska Front Office Supervisor

"Big tour groups"

ValBda, Bermuda 26/10/2015

Was a taxi distance from city center.However we were given instructions to a nice mall.We were able to walk there after our tour was cancelled.How ever because of large group there we were disturbed a lot.Once when Kids were sitting outside in corridor in order to get reception on poor Wifi which was not good inside room.Woken early morning with knocks on door when they were rounding up group.Think the worst for me, was when we decided to eat at restaurant after a tour but were not able to be accommodated.We there fore ordered room service.When food came soups were Luke warm.Entree was served 2 minutes later.None off the plates were covered with domes.So we ended up with cold food severed under unhygienic service.

"Good choice but a bit remote"

ybaram, Karkur 14/10/2015

This is one of those chain hotels, when you always know what you will receive without any surprises. Modern and spacious room with Wi-Fi and flat TV, etc. Two things that you should consider when choosing this hotel: 1. If a fitness room is something that you are looking for in hotels, you will miss it in this hotel (however they it has a swimming pool); 2. The location is a bit far from the center. All together it's a good choice.

gm_BestWesternKrakow, Front Office Supervisor at BEST WESTERN PREMIER Krakow Hotel, responded to this review
Dear Sir. Thank you for your feedback regarding your recent visit to the Best Western Premier Hotel in Cracow. Every opinion is very important. Our hotel is located 4,5 km from the city centre, but in a very peaceful area, which offers our guests a break from the big city noise. We are pleased that you enjoyed your stay with us. Best regards, Joanna Towinska Front Office Supervisor

"Cold in October "

User 11/10/2015

We stayed in Best Western Premier Krakow Hotel for two nights in the beginning of October. We stayed as a family with my wife and our son. The room and the hotel itself was so cold that room temperature was about 17 — 18 degrees celcius at most. The breakfast and the meals were good and delicious but because of the coldness of hotel we were afraid to go to the SPA and pool floor. There was an inside pool in the hotel but we couldn't swim. Hotel was settled in a convention area that there was another hotel and some sales shops. There was a big park with two nice playgrounds for children and walking area about ten minutes away from the hotel. There was also a big shopping center with IKEA, Saturn and other big and small shops about 1 km away from the hotel.

"Modern comfort"

Morti L, Chicago, Illinois 11/10/2015

Rooms are OK, and comfortable. Lobby's style looks cold and with sovietic style... The restaurant is however just average. Service is very often not very professional. The hotel hosts a lot of large seminars and conventions, and in such case don't expect a lot of attention from the staff, totally focused on this only, and almost don't care about you. Far away from the center, hotel is good for business, but not for tourism.


ENadvise, San Francisco, California 30/09/2015

Just an average best western hotel, my tiny bathroom was clogged for 2 days, they said it was unclogged the morning I reported but the same, I requested for another room but not granted, the third day they unclogged the bathroom. Rooms are tiny, breakfast is average.

"Touring Krakow"

User 28/09/2015

Stayed here as part of a group touring Poland. Thus the fact that the hotel was far from the city centre didn't matter. Nondescript service. Only had breakfast which was just above average. Standard rooms with the usual amenities.

"Hearty Breakfast!!"

User 22/09/2015

I was there on the New Year's Eve 2015 with my boyfriend. We were in a double room, we had some problems with heating, but they got us another room in a heart beat. The room was clean, so was the toilette, you have everything you need basically. (including complimentary coffee and tea, which is always plus from me :) )) The best was the breakfast!! So much vegetables!! And the waiters are super quick and the buffet is always full. Bad sides: It's a little far away from the center and there is now restaurants and shops nearby. But you have buses very frequently and Taxi is pretty cheap. TV program :( everything on polish.

"Go for it!!!"

nirit d, Jerusalem, Israel 12/09/2015

This hotel is excellent. The rooms are comfortable, big and clean. The breakfast is unique and very tasty. The reception staf are welcoming, nice, helpful in each problems we had. They are so willing to help and make you satisfy, that you fill like home. Always with a smile. The hotel is not located in city center, but there is a bus stop about 5 minutes walk from the hotel, and the bus takes you to krakowska shopping center, which is 10 minutes walking to old city center. Near the hotel, about 1 kilometer walking there is a big shopping center.waiting to come back!!!

"Good value hotel"

Linda M, Bridgnorth, United Kingdom 21/08/2015

Ul Opolska 14a is located outside the city centre in a quiet location with a good car park. Being out of the city does not create a problem and in fact is a plus if you are visiting further afield. There is a regular,cheap and reliable bus service only 10 minutes walk away and the hotel staff will point you in the right direction. The 130 bus runs every 15 minutes and can cost as little as 3.80 zolte for a single fare. Just make sure you have change! In 20 minutes you will be in town. The buses run until around 11pm so this hotel location is not an issue. The hotel staff are very helpful and speak excellent english. The rooms are spacious and clean. As this is outside town don't expect an exotic view but that was not a problem for us. There are safes in the room which are useful. Plenty of space in the bathrooms and the showers are hot and reliable. The air conditioning at the time of our visit was a little tempermental but it was extremely hot and everyone was using it at full pelt. Where there was a problem the manager quickly sent the maintainance man and they managed to get it working. Breakfast is buffet style and there was plenty of choice. Do expect to be moved from the restaurant if there are a large amout of coach parties there but you will be directed to another function room. A word about coach parties. We were there at the height of the season and this hotel is used extensively by large coach parties. Most of which behaved respectfully to other guests. However at the time of our stay there was a disruptive party there who were extremely noisy and rude and spent the night shouting in the corridors. The hotel manager did deal with this but they had to speak with the tour manager who was difficult to locate. This did cause a restless night for my group. If you don't like large groups of coach parties in your hotel than this may be not the Hotel for you in the height of the season. It is probably a lot quieter out of season.

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