Room 1
Room 2
Room 3
Promotion code

Best Western Kisumu Hotel, Kisumu

Lake Basin Mall, Kanyakwar, off Kakamega Road, 100-00, Kisumu, Kenya - See on a map
Best Western Kisumu Hotel - Best Western Kisumu Hotel The Best Western Kisumu Hotel is ideally located in the center of Kisumu. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Kisumu Hotel is a contemporary hotel located in the heart of Kisumu City, along the highway of Kisumu Kakamega Road. The Lake Basin Mall is only a couple steps away from the hotel, which will lead you directly into the biggest shopping center of the city. Warm hospitality of the locals, together with the unmatchable Lake Victoria sites, Kajulu Hills and magnificent landscape, make the Best Western Kisumu Hotel a top destination for both local and international visitors alike. Designed to offer a modern feel, while at the same time respecting the local culture, the Best Western Kisumu Hotel offers exceptional customer service that perfectly blends with local hospitality. Offering contemporary interiors and premium amenities, our 44 comfortable bedrooms, each offering free wireless high-speed Internet access, are a pleasure to experience for leisure and corporate visits. Guests staying at our hotel will enjoy a complimentary hot breakfast buffet each morning before heading out for business or leisure. The Best Western Kisumu Hotel features one restaurant and a bar. With a mix of beautiful decor and scrumptious food, you will have a lasting experience. State of the art meeting facilities can cater for up to 100 delegates and spacious breakout areas. Seamless service at every touch point, our friendly, helpful staff at the Best Western Kisumu Hotel are ready to ensure a memorable stay in Kisumu.

Best Western

Kisumu Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
based on 12 guest reviews
NOTE ISSUED
Excellent
8
Very Good
3
Average
0
Poor
1
Terrible
0
REFER TO NOTICE
Business Business
2
Couples Couples
2
Family Family
2
Friends getaway Friends getaway
0
Solo travel Solo travel
1
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Amazing stay"

5
EdelN5, Athi River, Kenya 11/02/2021

Staff was very welcoming and always ready to assist. Food was amazing. However problems with power cut made it unbearable considering the heat. This was fixed luckily and things got better and more comfortable. Had an overall great time.

"Amazing Sunset View"

5
773kassima, Lavington, Kenya 07/01/2021

Quick and professional Service, Clean and very friendly staff and quite an amazing marketing team.I loved the breakfast and my stay there. Just the garden could use some more trees and in future a swimming pool too.

Harrison Njoroge, Other at Best Western Kisumu Hotel, responded to this review
Dear Valued Guest, Thank you for your time to write reviews about our hotel. My team & I are elated to know you had a wonderful time with us during your visit to Kisumu and we look forward to welcoming you back to Best Western Kisumu.

"Daughters birthday"

5
Emmahshisoka2016, Nairobi, Kenya 02/01/2021

I booked my daughter to spend 2 nights for her birthday at BEST western. We finished the celebration at home and went to Best W only to find a surprise party for her the blackforest cake and her meal were on the house, Juliet our hostess decorated her room with candles and flowers on the bed, it was awesome. Her face showed it all she was surprised and even had issues checking out.Spacious,clean, neat and sparkling all the way. Their Fish is sweet, Chicken mmmmmh. Joseph the manager is a sweet soul going to the maximum to ensure his clients are satisfied. Visit BW for your ultimate hotel experience.

Harrison Njoroge, Other at Best Western Kisumu Hotel, responded to this review
Dear Valued Guest, Thank you for your time to write reviews about our hotel. My team & I are elated to know you had a wonderful time with us during your visit to Kisumu and we look forward to welcoming you back to Best Western Kisumu.

"Good hotel but AC never works "

4
Wamukhula, Nairobi, Kenya 18/12/2020

I have visited this hotel several times. The rooms are excellent. However AC never seems to work!!! It runs, yes but never cools the room. Very frustrating since this a very warm location. Breakfast is always very good.

"Second time lucky..."

5
User 07/12/2020

It was my second time here in the last one year and I couldn't be happier.... The service is top notch, the staff are kind and helpful. Jacqueline at the front desk, Jane and George at the restaurant just to name a few...….. I will definitely be back. This place makes me miss Kisumu.

Harrison Njoroge, Agency / Consultant at Best Western Kisumu Hotel, responded to this review
Dear sir, Greetings from Best Western Kisumu. We really appreciate your review. We look forward into hosting anytime you are in Kisumu.

"The best hotel"

5
jarednyangira59, Migori, Kenya 04/12/2020

I generally love this hotel. Their services are just on another level, talk of their staffs who are lovely and dedicated to their jobs. The receptionists are lovely and welcoming. I would recommend this hotel to people I know any day any time.

Harrison Njoroge, Other at Best Western Kisumu Hotel, responded to this review
Dear Jared, Greetings from Best Western. We appreciate your reviews

"Couples Getaway"

4
User 24/11/2020

My friends and I had a fantastic stay at the hotel. The hospitality was great, right from the smiles at the reception, the bartender, waiting staff, cleaners...The rooms were very neat and airy. I'll be back soon.

Harrison Njoroge, Other at Best Western Kisumu Hotel, responded to this review
Dear Valued Guest, We are delighted to read your positive review about our hotel and thank you so much for your stay. We are pleased you enjoyed the hotel, our service & our hospitality. Positive comments like yours encourage to build our staff morale. We look forward to welcome you again soon at our hotel.

"BW-Kisumu Hotel"

5
bomolo, Spartanburg, South Carolina 28/10/2020

I have spent a number of nights at this hotel. But the last two visits have been quite nice. The hotel underwent extensive renovations over the summer and is now a truly BW hotel, with all the standards. Please check it out while in Kisumu City.

Harrison Njoroge, Other at Best Western Kisumu Hotel, responded to this review
Dear Valued Guest, Thank you for your time to write reviews about our hotel. My team & I are elated to know you had a wonderful time with us during your visit to Kisumu and we look forward to welcoming you back to Best Western Kisumu.

"Mother daughter trip"

5
User 23/10/2020

We were on a Mother daughter trip to kisumu and the hotel was perfect. We arrived at half past nine and they still managed to make a huge meal for us. Lovely room very clean, i slept like a baby, huge bathroom, room service, minibar, room had a great view the kisumu countryside is quite breathtaking, the food was very tasty. Restaurant had a very nice sitting area in the garden. Kisumu is really hot all the time. The service was really good, staff were always asking if you needed anything. We really had a great time. Thank you Belinda n Pam

Harrison Njoroge, Other at Best Western Kisumu Hotel, responded to this review
Dear Valued Guest, Thank you for your time to write reviews about our hotel. My team & I are elated to know you had a wonderful time with us during your visit to Kisumu and we look forward to welcoming you back to Best Western Kisumu.

"Not living up to the brand!"

2
aabsaloms, Nairobi, Kenya 06/10/2020

Stayed here for a weekend with friends and the experience fell way short for a hotel that carries an international brand name like Best Western. The only good things at this hotel are the garden and the food. Everything else is way below standard. We were treated to noise and chaos on our first night in from a group of rowdy guests, who the management did not appear interested in taming in order to accommodate other guests. We were told these were their 'regular guests' and we got the impression that they are used to bringing in their own loud music which they play with no regard for other guests, they smoke in non-smoking areas and are generally drunk and disorderly and a nuisance to other guests. The checking in and checking out process is manual and we even had some of our party issued with keys to rooms but when they went to the rooms, they found other guests still occupying the rooms and very embarrassing situations ensued. Once again the management did not seem at all concerned about this. The room I was initially assigned to suddenly became 'unavailable', allegedly because I was told 'someone had booked it on Booking.Com', in between my arriving at the hotel and the time I was to check into the room. I was clearly lied to. The billing system is manual, confused and some of our party were charged for bills from the rooms they stayed in from a few days before they checked in. The room I occupied during my stay did not lock from the inside and the management's response to this was that the hotel is safe and nobody could open the door from the outside - and this even after we had experienced our own party being given keys to rooms which were occupied by other guests! This establishment is not ready to be open to guests, and should not even carry the brand name Best Western - and to think the owner, his manager, the HR manager and the marketing manager were all present at the hotel during our 3 day stay and were completely unable to or interested in resolving any of these issues, leaves alot to be desired in terms of how they got accreditation as a part of the Best Western Chain of hotels. A sad waste of an investment and a huge dent on the Best Western Brand! Book yourself here at your own peril.

Harrison Njoroge, Other at Best Western Kisumu Hotel, responded to this review
Dear Valued Guest, Thank you for your valuable time to write review about our hotel. First of all, let me sincerely apologize about all the shortcomings during your stay with us. Feedback from our guest helps us to provide premier services at Best Western Hotels. We sincerely believe and take all efforts at Best Western to ensure that all our guest stay is comfortable and that they are delivered with the highest standards of guest experience. We have noted your comments and would ensure to work on the problem areas ensuring your next visit with us memorable. Once again, many thanks for the feedback which has helped us to identify improvement areas and would place us a step higher in our customer satisfaction. Warm regards & Many thanks, Harrison Njoroge & Team

"Amazing place"

4
MerilynMK, Nairobi, Kenya 31/08/2020

The place is located beside the lake basin mall. It's cool. There's a view of the lake in the distance.. The staff are very welcoming and nice. From the reception, to the dining area and even room service. We have no complaints at all. Since there's low occupancy currently, they are even willing to let people check out later than 10am. The chef is top notch! All meals are so tasty you can easily overeat! It's a short distance from Kisumu town so I'd recommend it for people who don't want to be in the middle of the town action. The outdoor sitting area is so beautiful, and a good place to have your breakfast as you get some sun. I'd totally recommend this hotel and it will be my go to place every time I'm in Kisumu.

Harrison Njoroge, Other at Best Western Kisumu Hotel, responded to this review
Dear MerilynMusee, Greetings from Best Western Kisumu. Thank you very much for your comments. We are looking forward to your next visit.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.