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Promotion code

Best Western Plus Kingston Hotel and Conference Center, Kingston

4.0/5  - basé sur 363 notations.
503 Washington Avenue, 12401-2906, Kingston, United States - See map

Enjoy a totally new experience at our modern, spacious and comfortable full service hotel and conference center. The entire hotel has been beautifully transformed inside and out with a multi-million dollar renovation. The Best Western Plus Kingston Hotel and Conference Center is located in the Historic Hudson River Valley region of New York State and surrounded by the picturesque beauty of the Catskill Mountains. Centrally located between Albany and New York City, this Kingston hotel is easily accessible from the NYS Thruway I-87 at Exit 19. Leisure guests should know that activities change with the season, ensuring there is always something new to do near our hotel. The Catskills offer hiking, tubing, farmers markets and county fairs in the summer and spring. Have fun at the Headless Horsemen Haunted Hayride and pumpkin and apple picking in the fall. Enjoy skiing, snowboarding and snow tubing during the winter at Hunter, Windham and Belleayre Mountains. We're the perfect pet-friendly hotel for guests participating at (HITS) Horse Shows in the Sun in Saugerties, NY. Business travelers trekking between New York City and Albany often seek lodging at our hotel and enjoy the calm, scenic atmosphere. The 24-hour business center and free Wi-Fi access are at your disposal as you work. Our conference center has multiple banquet and conference rooms for your next corporate event, as well as an indoor courtyard for more casual social gatherings. At the Best Western Plus Kingston Hotel and Conference Center you can enjoy hiking, biking, rock climbing, shopping and sightseeing in this historic Hudson River Valley region. Plenty of fun can be found at the hotel, too, in the Garden Courtyard, with an indoor heated salt water pool, a new fitness center and game room. Kingston has become a center for the arts. Working artist studios, galleries, music and performance venues create a vibrant cultural mix, minutes from the hotel. Make a reservation today to book your next stay! Enjoy your stay!

Best Western Plus

Kingston Hotel and Conference Center

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Game room
    Game room
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 362 guest reviews
NOTE ISSUED
Excellent
156
Very Good
124
Average
53
Poor
18
Terrible
11
REFER TO NOTICE
Business Business
46
Couples Couples
85
Family Family
152
Friends getaway Friends getaway
36
Solo travel Solo travel
25
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Not "Best" nor "Plus""

2
04/09/2018

The internet service rarely worked in our room. The electronic key worked only half the time. I regularly had to walk back to the front desk for a new key, yet the reception staff blamed it on something else each time. The toilet was very slow to flush and made noises when not used. Rooms facing the indoor pool area smelled of moisture or something. The layout of the rooms was incredibly confusing and elevators were not identified well. We kept running into other guests who couldn't find their rooms or the way back to the lobby. On the plus side, the staff was pleasant and the free breakfast was well stocked. Most rooms were connecting, making it easy for families to book together.

Debra H, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
We apologize for the problems you experienced with both the internet and your electronic key card. We are sorry this affected your stay with us. Thank you for letting us know of the issues you experienced as this helps us to make improvements, We appreciate the acknowledgement that the staff was pleasant and attentive for our breakfast. Please try us again.

"Excellent Hotel"

5
30/08/2018

We arrived and were greeted at the front desk. Very easy check-in. Rooms were roomy and clean with comfortable beds. We had a wonderful Breakfast the next day. The indoor pool looked very nice, although we did not have the time to use. Also, they had a nice gaming area for kids. Overall the hotel was wonderful.

Debra H, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the 5 star rating and sharing your experience at our hotel. Thank you for your comments about our hotel rooms and the breakfast. We also appreciate that you mentioned in you review our wonderful amenities: our indoor heated saltwater pool and our game area.

"Nice"

3
28/08/2018

This hotel has an nice indoor pool, arcade area with pool tables also. The hotel is dog friendly and has a good free breakfast with waffles, bacon etc. It's dog walking area is near a lazy river. There is an in-house restaurant and bar area but there are some good restaurants and bars locally that are better.

Debra H, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for your wonderful review. We appreciate your comments about our pool and arcade area as well our our hotel breakfast. Great to hear you enjoyed your stay and the visit to our area. The nearby Historic District has several restaurants, bars and shops. We look forward to having you stay with us again.

"Road trip stop"

5
27/08/2018

We only picked this location by chance as we were traveling south from Vermont. I think Best Western has a fairly good reputation. The price was reasonable too. Everything was clean, organized and perfect! We had a drink at bar and later dinner in restaurant! All great!! The breakfast in the morning was quite tasty too.

Debra H, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the 5 star rating and the wonderful endorsement of our hotel. We appreciate the feedback and thank you for posting the review. We hope your travels bring you our way again.

"Mixed review"

3
27/08/2018

I stayed at Best Western for my sons wedding. The free breakfast was really good with fresh food and lots of selection. The beds were comfortable. We experianced lots of noise in parking lot at 1 to 2am and front desk did not respond to it right away. We also had no one clean our room.

Debra H, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for your feedback. We are sorry you were disturbed by wedding groups returning to the hotel after their event. We will address the issue with our staff to be more attentive. We did each time send our guard out to the area but multiple groups were returning that night at different times. Thank you also for sharing your impression of our rooms and our breakfast. We are sorry this affected your stay.

"It was awesome!"

4
19/08/2018

We had a blast here! The pool was perfect. It was indoors along side the game room. So, while I was in the pool my kids were able to play in the small arcade. If I had to make a complaint about that area, it would be the the pool tables could use some new sticks. But, otherwise it was a lot of fun! The rooms were clean and comfortable! I worked in housekeeping in the past. So, I have a tendency to look at everything! Our first room we were in had wet carpet from the AC. I called to front desk and they had maintenance there within minutes of me calling. We opted to stay in that room for a couple days. But, it unfortunately happened again. They were very accommodating. They moved us to a new room. They offered to help us move our belongings as well. Never once did anyone have a negative attitude! The staff was great! The breakfast was also really good! My kids are so much! I highly recommend this hotel to anyone in the area!

Debra H, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the wonderful review. We are a very family friendly hotel. Great to hear that your family enjoyed our game area, the pool and our breakfast. We apologizes that you had an issue with ac unit. Thank you for giving us the opportunity to correct the problem. Thank you also for letting us know that the staff was responsive and had a great attitude. Our staff works hard to accommodate our guests. We appreciate the recognition. We look forward to having you and your family stay with us again in the future.

"Wow!"

5
02/08/2018

We've never stayed at a BW plus....we usually head for hamptons or HI Express....but man am i glad we did! Huge heated saltwater pool....restaurant and bar on site....ridiculously helpful and friendly staff....even the guy by the counter who helped out and may or may not have worked there! Lol. Thats an inside joke...but this staff is great....the hotel is nice and clean with plenty of amenities....not only would i stay here again, we will start looking for BW plus locations as we travel all over the country!

Debra H, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Wow, what a a wonderful review. Thank you so much for recognizing the staff. They work hard and are very accommodating. I will share with them your comments. Great to hear that you enjoyed our hotel. We look forward to having you stay with us and for your endorsement of the Best Western PLUS.

"Clean comfortable accommodations"

4
01/08/2018

Our stay was nice. It was nice to be able to take our little dog with us. There are many people that are not picking up after their pets, but unfortunately, that's everywhere. Breakfast was good, room was nice and comfortable. My husband liked the pool. Would stay there again.

Debra H, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the rating and the review. Our apologies for guests not picking up after their pets. We will monitor and have staff be more attentive to that area. We appreciate the comments about your stay and the facility. We look forward to having you stay with us again.

"Low Scale Experience at Premium Price"

2
25/07/2018

This hotel is in a bad location surrounded by parking lots and suburban sprawl. The hallways were dark and damp with dull carpets that stunk of cleaning fluid. The breakfast was a bland institutional nightmare except for the excellent bacon. I felt depressed in the room looking out on a strip of crabgrass ringed with poison ivy. The place sucked the joy out of the wedding we were attending.

Debra H, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
We are sorry you were disappointed with your stay with us. We are located in a rural area. The hotel does feature a large parking lot which is utilized by our customers since most do self drive and arrive by car. The hotel offers our guests a complimentary breakfast that is generally enjoyed since we have a vast selection of hot and cold items. Fresh cooked eggs, bacon or sausage, potatoes, a make your own waffle station, hot and cold cereal, assorted breakfast breads and pastries,whole fresh fruit, juices, coffee and tea. We are sorry it fell below your expectations. Thank you for sharing your impression and we again apologize that the hotel stay affected your enjoyment of the wedding your were in the area for.

"Quiet and Cozy"

4
23/07/2018

We enjoyed our stay and appreciated the wonderful staff. The hotel is located in a busy area and close to a wonderful pizzeria, and we have no complaints or issues with noise, traffic, or other disturbances.

Debra H, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the rating and the wonderful comments about the hotel and the staff. We look forward to having you stay with us again.

"Unworkable Pet Policy"

3
22/07/2018

This is a decent property. Well located, clean comfortable, etc. Comfortable beds. Good breakfast included. The pet policy says you may not leave your pet in your room unattended. So how do you go to lunch, dinner or whatever when you cannot leave them in a place with a safe temperature??? We arrived late and left early so it was not a problem for us. Rating dropped from 4 to 3.

Debra H, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the review and sharing your comments. We appreciate the feedback on your experience at our hotel. We are sorry that our pet policy did not work for you. We have pet friendly accommodations but do require that pets are not left unattended in the hotel rooms. We require this so hotel guest are not disturbed by dogs barking in the hotel rooms. We are sorry that our pet policy affected the enjoyment of your stay.

"Great service"

5
19/07/2018

We recently held a family reunion at this hotel. They provided us with a suite where our group could gather together and get to know one another. They also made sure this suite was near the courtyard with tables so people could gather there and still be a part of things. We had our banquet there where we received many compliments on the food and the service. They kept checking with us to make sure things were working out well and timed the cleanup so it did not interfere with our speaker. A friend and I shared the suite and found it to be clean and comfortable. The staff was amazing to work with and we hope to return for another reunion in 3 years.

Debra H, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the wonderful review and the 5 star rating. We enjoyed hosting your family reunion and working with you and your family. Wonderful to hear about the compliments about the food and service for your banquet. Our hotel is well suited for family reunions. Thank you for your comments about the suite. We look forward to hosting your again in 3 years.

"Very Nice Updated Hotel"

4
15/07/2018

This was a very pleasant pitstop on our trip to Vermont. We took a chance on a discounted rate, and were thrilled with this hotel. The lobby, halls and rooms were remodeled beautifully. The Atrium style courtyard was nice and had a pool; while the lobby had a restaurant and bar. You don't see this style hotel any more. They are all cookie cutter boxes with free breakfast lobbies. The only way to make the atrium pool area nicer would be the addition of some trees and plants. Otherwise, this Hotel is wonderful.

Debra H, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the wonderful review and for your comments on the renovation. We are thrilled that you enjoyed so many of the features of the hotel. We are still looking at options to enhance the large indoor center courtyard. We appreciate you taking the time to post a review.

"Not worth the money"

1
09/07/2018

This is a very dated hotel ...staff was ok ,,,nothing spectacular ,,,room was old , window sheers had stains and the grout in the bathroom needed replaced or cleaned or updated...sorry ... it is a very old,sad, place...Asked to have a room away from the road ...that is what we got ..in all fairness - if it wasn't available ,TELL ME That ,,,

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
We are sorry that you were disapointed with your stay. We completed a 7 million dollar entire property renovation in 2015. We appreciate you bringing to our attention repairs needed to the room you stayed in. Our hotel rooms are not near a road so we are sorry if your location request was not what you expected. We have rooms that face our interior courtyard as well as outside facing rooms either near our parking lot or facing the Esopus Creek that runs by the hotel. We hope you give us a try again.

"Maybe not so Dog friendly ..."

2
03/07/2018

I was coming to Kingston for a family function and needed a Hotel that was pet friendly, The weather was going to be about 100 degrees and I wanted a safe cool place for them to stay during the party as well as a place to sleep after the party. When I called to make the reservation I was told I would be put in a section of the hotel that was meant for those with dogs..okay cool. My stay started with me checking in and getting to hear the women at the counter talk about how one of them was there on Saturday because she was covering for another girl to which the woman checking me in(K.C) told her that its because the girl hasnt shown up or called in 4 days and is no longer working there, she got an "ohhhh so no call no shows"...im sorry but that should not be talked about in mixed company. The rooms are kinda small for the price, nothing over exciting about them but we only needed to be there 1 night. we got our dogs settled and in their crates and left to go to a graduation party. I get a call from the hotel who left a message saying that my dogs were barking uncontrollably and that they had to move someone and was in the process of moving another . I called them back and was told that they dont know whats wrong with my dog, if its special or freaking out but I need to come back. So I said okay and asked if I was in the dog friendly part of the hotel...to which I was told "yes but dogs bark sometimes "-duh I leave the party and go to the hotel and guess what my dogs are not barking, theyre in their crates, they didnt bark until I opened the door which they do at home. I had to make arrangements with a family member and bring my dogs to their house for the remainder of the party. Now I know barking of dogs can be frustrating but my dogs travel with us all over and never have I gotten a complaint of my dogs barking "uncontrollably".

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Our apolgies about the issue you had with your stay. We do permit pets in some of our rooms. I am sorry that our pet policy was not clear when you made your reservation or was not explained to you at check in. We do require that pets not be left unattended in our hotel rooms.We are sorry for the inconvenience this caused you.

"Neat and Clean Rooms"

4
02/07/2018

We stayed at this property for a night and enjoyed our stay. It was clean and was at a convenient location. There were quite a few restaurants nearby (in Rhinebeck area). Free breakfast and free parking! The lady at the reception (Kate) was very sweet & friendly:) gave us a quick history about Kingston while we were checking in.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the 4 star rating and the review and for letting us know that our staff member Kate was friendly and informative. Thank you for your comments about our location and the wonderful options for dinning both in Kingstonand in nearby Rhinbeck.

"All in one"

5
24/06/2018

I love this hotel, just stayed there, Saturday, ,nice and clean, nice indoor pool,game for the kids, nice gym to work out in,the contiental breakfast is the best, eggs, cheese eggs, bacon, sausage, potatoes, oatmeal, cereal, waffle, orange juice, coffee, sticky buns, a,garden room that you can open your room door go straight to the pool, good location, I will be back

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the wonderful rating and review. We appreciate that you mentioned so many of the items on our complimentary breakfast. The indoor courtyard with the game area and the fitness cernter and the indoor salt water pool are a favorite for families. We look forward to having you stay with us again. Thanks for the great feedback.

"Wonderful place"

5
18/06/2018

Great complimentary breakfast, clean rooms, great service . We have been there several times. The price is reasonable. They have an indoor pool and a gym. Game room for the children. Convenient location, minutes from the New York State Thruway.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the 5 star rating and for sharing all your wonderful comments about the hotel. We appreciate that you mentioned the service, cleanliness and our complimentary breakfast. Our convenient location and the value for the price paid is great to hear. We look forward to having youi stay with us again in the future.

"Comfy Bed"

3
10/06/2018

Our room had been relatively newly redecorated, but it seemed a bit drab because of the color scheme -- lots of dark browns. Other than that, the room was clean, the bed super comfy, and the staff friendly. The bathroom is semi-updated, but small, and the door placement was awkward. The room layout is the strangest that I've ever seen. Expecting to find room 300 on the third floor, we walked all over, only to discover that it was a wing on the first floor. Lots of corridors to confuse you. The rate for a weekend night was, for the accommodations, what I would call a bit dear, but it's location, location, location that dictates that.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the rating and sharing your comments on your stay. Thank you for recognzing the efforts of our staff. We appreciate you mentioning the clean comfortable accommodations. We are sorry you were confused by the hotel layout. We generally give all guests a room location map and some verbal directions to find your room. Our apologies if this did not happen. We look forward to having you stay with us again in the future.

"may 2018"

5
02/06/2018

very clean and quiet best western staff are always helpful and this is one of the nicest best westerns that we have stayed in. breakfast was fresh and well presented. I am a best western rewards client so I have stay in many best westerns

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the rating and the wonderful endorsement. We appreciate the recognition of the staff as well as your comments about our hotel being one of the nicest Best Westerns that you have stayed in. We look forward to having you stay with us again in the future.

"An older hotel but a good choice."

3
30/05/2018

The ceiling of our room was badly stained as if there had been a leak in the roof above. I would have expected the ceiling to have been better repaired. The set up of the hotel is very strange. We had a long walk to our section of the hotel. The pool area was nice. The breakfast area was very busy during our weekend stay. Breakfast was as good as any other hotel.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for posting a review and for sharing you comments. Our apologies for the repair job. We certainly will address and make a proper repair. Wonderful that you enjoyed our indoor heated saltwater pool. We are a 2 floor 208 room property with an indoor courtyard with the pool, game area and fitness center. We look forward to having you stay with us again.

"Awesome Amenities and Great Value"

5
27/05/2018

I stayed at the Best Western Plus Kingston with my 3 young children and we had a great experience. This hotel offers everything you could ask for business or leisure travel, with enough amenities to have a great weekend getaway. There is a large indoor courtyard with a pool, arcade and well equipped gym. The rooms are large and recently renovated, everything is spotless and the staff is welcoming and helpful. We ate dinner in the restaurant which had really tasty and well presented food, the pasta sauce is excellent and I learned from our gracious waitress that it is made in house. The breakfast buffet offers a good selection, including fresh fruit and make your own waffles. There is plenty of parking, a good business center and lots of public spaces. Overall a great value and find in the Kingston area, highly recommended.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the wonderful endorsement and all your comments about the hotel, restaurant, pool, game and arcade area. Great to hear you had an opportunity to enjoy it all. Thank you also for recognizing the efforts of the staff. We look forward to you and your family staying with us again.

"Not worth the money"

2
21/05/2018

Overpriced for what it was. I've definitely had better rooms for less money. When we arrived, things got off to a bit of a bad start, there were cheezits and popcorn bits on the floor. The tv kept losing its signal, we had to try to tighten the connections, see if that would help. The fridge wouldn't cool much at all, we used ice from the ice machine in bags as if it were a cooler rather than a fridge. The breakfast was pretty lacking. The fruit didn't look very fresh (apples and oranges every day). The potatoes should be a safe bet, but these were bad, as were the eggs. No bacon for the 3 mornings we were there (over a wkd), just sausage. The orange juice tasted bad. There was a waffle maker, but we wanted more that. We ended up going to the grocery store for our own fresh fruit and yogurt and keeping it in the fridge with bags of ice. The internet was a pain to connect to. Sometimes it took multiple tries for each of us. It has an odd setup that just doesn't work very well, and Norton kept warning us that it wasn't secure. Frustrating. There wasn't a vent in the bathroom, and the room smelled a bit damp. We had a few cool days so we opened the window a bit instead. It helped get some fresh air into the room. Definitely get an outside room, not a courtyard room. Overall, if you need a quick place to stay a night, it's a place to sleep, and the Hannaford grocery store nearby is good for fresh fruit/vegetables. But it's not a very relaxing or enjoyable place. Passable at the $125 rate, but not at all worth the $269+ nights.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Carol, Our apologies for the issues you had during your stay. Thank you for letting us know that the fridge was not working. We certainly will address the maintenance issues you brought to our attention. We are also sorry you did not enjoy our breakfast. We offer a variety of items and do regret that you we disappointed. Room prices do vary seasonally in this area and we do regret that you felt the cost was higher than you felt it should be. We hope you try us again.

"Great stay!"

4
06/05/2018

Enjoyed a weekend here with hubby. Most importantly a clean room, friendly staff and good breakfast. Easy access, Right off main highway. Great room for the price, Would defiantly return . Only advice would be take out cups and coffee maker from bathroom, not sanitary.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Marisol, Thank you for your comments on your recent stay. We appreciate the endorsement and your suggestions. We look forward to having you stay with us in the future.

"Close to Supercharger"

4
02/05/2018

We were driving through and just needed a place to lay our heads for the evening. The hotel was clean, comfortable, and quiet (aside from the sound of the AC/Heat unit). Appears to have been recently renovated so good quality.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the review and the 4 star rating. We appreciate you sharing your comments on the cleanliness and comfort of the rooms. Our owners did invest 7 millions to renovate and re brand the hotel. Thank you for your endorsement.

"Old and it shows"

3
23/04/2018

Appearance of lobby was good but hallways and room are very dark in color which makes it gloomy with a dirty feel. Service personnel were very courteous and helpful. Breakfast was good. Ask the desk what your room overlooks.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for your review. We have recently renovated our entire hotel and the new design has lots of brown shades in it which does absorb lots of light. We appreciate the feedback and will use this to recommend for future selection. Cleanliness and customer service are of utmost importance to us. Thank you again for your comments about our staff and our breakfast.

"Easy access to highway, good resturant."

4
09/04/2018

This property is a nice place to stop when traveling North out of New York City. There is easy highway access to property, which is well marked. There is a good restaurant open late. The service in the restaurant was very good. The meal choices were good. The Caesar Salad was good, as was the shrimp appetizer. Brownie dessert was yummy.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the wonderful endorsement about our location and our restaurant. We appreciate that you recognized the staff. Also thank you for all your comments on the items you enjoyed on our menu.

"Jojo"

3
04/03/2018

Place was very nice Night time front desk crew not so nice .i asked if they can fill up the water jug @ the front desk, seemed like I was bothering them . They didn't do it was told the kitchen was busy, she should have said no problem I will take care of it for you

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Jojo, Our apologies for your problem at the desk. We will certainly address with our staff options for handling a request for water at the front desk. Our restaurant and bar normally would get these requests since they have access to tap water. We do also sell bottled water at the desk. We have a complimentary water station in the lobby. Thank you for you feedback. We appreciate the information you shared. Look forward to having you stay with us again in the future.

"It was okey"

3
19/02/2018

It's an average place. We stayed there for our family ski trip. The Belleayre mountain is 45 minutes away. The personal is nice. The room had a very noisy heater. It was annoying. The restaurant has a good menu.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Zoe, Thank you for sharing your impression of the hotel on your recent ski trip stay. We are sorry that the heater was noisy. Please do let us know next time so we have an opportunity to correct it or at least move you to another room. Thank you for your comments about our restaurant menu and our staff.

"Nice, clean hotel for our family"

4
29/01/2018

Good, clean hotel. Bed and pillows were very comfortable. Breakfast was good- attendant was friendly and kept everything stocked and clean. Indoor pool has a VERY slippery deck surface. Also- there seemed to be some sort of club and there were people fighting in the hall in the middle of the night- screaming and cursing. Then the hotel security and police decided to stand right outside our door as they dealt with one of the people involved in the fight (and not so quietly either). Check in took a long time because hotels.com didn't book 2 rooms, so the hotel only received our request for 1 room (even though I had booked 2)- this wasn't the fault of the hotel, but the staff did take a very long time trying to deal with it.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the rating and for the review. We are sorry that you were disturbed during the night. We do our best to deal with a problem and do sometime need to call in the assistance of the local police if it is beyond what our security guard can address. Our concern is always for the safety and comfort of our guests. We do apologize that we were unable to quickly handle this situation. Thank you also for recognizing the efforts of our breakfast staff.

"Overall nice, but a strange layout"

4
26/01/2018

We stayed there while travelling in the area on business. There are a lot of pluses; the room was clean and quite spacious. The staff is great; very friendly and helpful. The included breakfast is about average. There are decent amenities; an indoor pool, a workout room, a large arcade for kids, a full bar and restaurant, some pet friendly rooms (at a reasonable extra charge). The only negatives were that the hallways seemed a bit dingy, and we, for example, had to walk a long way from an entrance to our room, through a number (maybe 5?) doors to get to it. So it gives a somewhat negative first impression. There are 3 "blocks" of rooms built in a triangle around a covered, heated courtyard, which initially seemed very different, but really was quite nice; that's where the pool and other facilities are, and it was a nice way to walk to the breakfast area/office (at least from the interior rooms like ours). It was a little pricey compared to area options, but we booked the same day we stayed.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the rating and for your comments. Great to hear that you enjoyed the courtyard and it's many amenities. We also appreciate that your recognized the efforts of our staff to helpful and friendly.

"Nice"

5
08/01/2018

Very good hotel. The staff were very friendly. Hotel was clean and comfortable with plenty of amenities. My stay was unplanned due to the snowstorm.. I am very happy with the service I received as well as the quality of my room. I give it 4 stars.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the nice rating and review. We certainly appreciate your comments about our staff, the hotel and our amenities. We thank you for choosing to stay with us during the recent snow storm and hope you have an opportunity to stay another time.

"Jewel of a Hotel!"

5
29/12/2017

This hotel is near Harrimans outlets, excellent in house dining, the type of service and quality that Best Western is known for. Nice pool - great for families. We greatly enjoyed our stay and look forward to returning in the summer.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for your review and your comments on the hotel. We look forward to staying with us next time.

"Winter weekend with skiing"

5
26/12/2017

Excellent location near the Thruway. We stayed two nights and drove to Hunter Mountain to ski, about 40 min away. In the past we have skied at Windham. Excellent buffet breakfast to start the day (included). Pool and game area is a nice addition, especially for the kids. Rooms are clean, beds are extremely comfortable. Nearby there are many eateries, malls, and movie theatre. I would definitely stay again.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the wonderful endorsement on our hotel, our location and our ease of access to local ski areas. Take a look at our packages for Hunter and Windham as well as discounted vouchers for Belleayre and Plattekill. We appreciate you mentioning our family friendly game area and indoor heated pool. Hope you have an opportunity to stay with us again this ski season.

"Questionable staff Over Charge 130USD"

1
20/12/2017

Within hours of checking into my room, my credit charge had a charge of over $600 Canadian. My room was only supposed to be 366.64USD plus 60USD because I brought a pet--even with the conversion rates, this gets nowhere near 600CAD. I contacted front desk to inquire about this discrepancy. The woman became belligerent (a big word for the intelligent levels of this woman) and rude. She claimed that I knew nothing about taxes and that the room was 431USD plus 60USD PLUS taxes and that my card was charged 491USD "which I owed the hotel". I informed her that the hotel's website and app had listed my room WITH taxes at 366.64USD. She continued with her tirade claiming that I didn't know what I was talking about. I then contacted their customer service line who confirmed that the room was only 366.64USD. I also launched a fraud complaint with the Attorney General as the staff claimed a completely different price than anyone else involved. The rooms are dingy and the first floor smelt of weed I have tried to contact the manager a couple of times and staff began pretending to not understand English. Please, do not stay at this shame of a hotel where the staff try to pocket 130USD for themselves outside of Best Western.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Our apologies for the confusion at check in. Our hotel authorizes credit cards (in US dollars) at check in for room, pet fee, tax and 20 per day for incidentals. The payment is then made at check out and the unused portion of the authorization is released at that time. We are confident that our staff are honest, trustworthy and always do their best to help guests with their concerns to make their stay enjoyable. We again apologize for the issue and are sorry this impacted your stay with us.

"OK"

3
18/12/2017

This hotel was originally a Holiday Inn probably from the 60's. The lobby, lobby bar, and restaurant area has been redone nicely. The room I had was dressed up 5-7 years ago. The bathroom is old and the toilet seat was loose. The carpet could use a cleaning; very dusty in the corners. The heating system was so bad that I had to turn it on for a while, then turn it off... all night long! The pool looked ok but the whirlpool was closed. The bar was great! Had a great meal and good local beer on tap. The bartender was great! Breakfast was also great!

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for your review and sharing your comments about your stay with us. We are sorry you had a problem with you room. This certainly is not normal or acceptable for us. These issues will be corrected. We hope you give us another try. We appreciate you mentioning the efforts of the staff and our breakfast.

"Quiet, clean and pet friendly"

5
06/12/2017

We were in a pet friendly room that was very conveniently located by an outside door with a nice grassy walking area. The room was clean, no smell, and very quiet. Other family members were upstairs in other rooms and thought their rooms were excellent also. The breakfast had many good choices and I can attest to their scrambled eggs, bacon, sausage, and waffles being pretty good for a breakfast buffet. Staff was helpful and quickly exchanged a hair dryer that had lost its heat. The entire place is definitely upgraded from a time long ago that we had stayed here.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank your for the review and for your comments on our convenient pet friendly rooms and well as our breakfast. Thank you also for mentioning the efforts of our staff.

"Great family hotel"

4
01/12/2017

This was perfect with children pool area and game room made them very hsppy. With s karge group dinner is tougg so we all brought food back to the hotel and ate near the pool. We couldn'tbelieve hoe much space there was in yhe indoor courtyard and pool area. Great amenities.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for sharing your experience. Great that your group enjoyed our large indoor courtyard. We really are a great hotel for families.

"Holiday visit"

4
25/11/2017

We were very satisfied with our stay during a recent holiday. The entire staff were friendly and the facility was clean and well maintained. The indoor pool was warm. We did did not use the exercise room but it appeared to be in good condition. We will be back.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the wonderful review. We appreciate that you recognized the efforts of our staff and look forward to your return visits.

"pleasant hotel"

5
10/11/2017

Very nice hotel, hidden behind pizza hut. Room clean and comfortable. Check in/out quick. Breakfast was plentiful and very good. Most importantly - great coffee! Only negative would be dark decor in hallways and rooms.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the rating and the nice review. We appreciate you sharing your experience of your stay at the hotel and hope to see you again.

"Second time there this year"

1
03/11/2017

Yes, this really is a convenient hotel to stay at if you are in the region - right outside of Kingston (town) - which really is worth checking out - nice stores, nice museums, easy to walk and park and recently should be visited.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for posting a review. We are wondering why you selected the low rating with all your positive comments. If you had a problem during you stay do let us know so we can address it. If the rating was in error we would appreciate your correcting it. Deb Harris, Director of Sales

"Nice Place But Expensive"

4
31/10/2017

Stayed here two nights with a tour bus group. I thought our room was very nice and the beds were comfy. The restaurant was very good but kind of expensive. I would recommend this hotel. Enjoyed my stay.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the posting a review and sharing your experience. We appreciate the endorsement. Hope your group has a chance to stay with us again.

"Fire alarms go off in 3 of our 4 rooms"

2
30/10/2017

We stayed at this hotel this past weekend. In the middle of the night three out of the four rooms we were in had their fire alarms go off. When we called the front desk, no one answered. My husband had to go to the desk to get help. How did they solve the problem in two of our rooms? Well, they just took the detectors out! Great feeling to not have detectors! Not the experience we wanted. The walls were thin and we heard every word of a non stop argument going on in the next room. Not cool either!

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for reaching out to us. We are sorry for the problem your family experienced with smoke detectors in your rooms. Please feel free to call us direct and speak to our General Manager 845 338 0400.

"I was very pleased with my stay at the hotel."

5
30/10/2017

Everyone was very friendly and very anxious to make sure everything was alright. The room was very comfortable the beds were excellent, and the restaurant and morning breakfast were delicious. The conference room were very convenient , and also very close to the restrooms, Lunch was delicious and served right outside of the conference room. Breakfast was continental and had a very large variety of food to chose from.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the rating and the wonderful endorsement. We appreciate all your comments on your experience. Thank you especially for you comments on our customer service. We look forward to having you stay with us again.

"Don't get lost at this hotel"

3
30/10/2017

The overall quality of this hotel is good and the price is fine. Attempting to get to and from your car to your room can be a NIGHTMARE! Poor signage near most exit doors both going in and out. This includes moving within the hotel and going outside

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the review. We are sorry you had trouble finding your way around the hotel. We will take a look at the signage issues you mentioned. Thank you for letting us know.

"Not a “Plus”"

3
23/10/2017

Spent three nights here while attending a convention. The rooms are generous, with two queens. The bath is minuscule, which opening the door only complicates. Cell service is basically non-existent. Perhaps this is intentional, to allow the hotel to charge exorbitant long-distance fees for calls on the house phone. Some of my colleagues reported that their rooms did not receive maid service.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for your review of the hotel about your recent stay. We are sorry you had issues with your cell phone service. Some carriers work better than others at the hotel. We appreciate you bringing your concerns to our attention so we can make improvements.

"Average hotel, above-average price"

3
22/10/2017

Extremely expensive for the service provided, involving multiple requests for basics--sofabed made up, a blanket for same, enough towels so we each had one. That said, the room was immaculate and the breakfast quite good.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for your review. We are sorry our service fell below your expectations. Thank you for your comments on the room cleanliness and our breakfast.

"Hotel perfection, the room and the breakfast!"

5
20/10/2017

I wanted to take the bed home, what a comfortable and needed good sleep! The staff were welcoming and helpful and were fun to talk to. The halls and room were pristine and most attractive. For a hotel which welcomes dogs there was not one clue or signs or smells of them. The bath rooms were very clean and I appreciated the bottles of shampoo and lotion, plus the shower cap, as well as the amount of generous towels. The breakfast offerings included every breakfast item anyone would wish. The hot items were hot, the juices delicious and there was ample paper plates so the guests could take their breakfast choices out to the car so the drive could get an early start. There were four of us family members and we also felt welcomed and safe. This was the fourth time we have stayed at this Best Western and we all agreed that it would win the blue ribbon!

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Than you for the wonderful review and the 5 star rating. We sincerely appreciate you sharing your experience.

"My Stay Best Western Kingston"

4
12/10/2017

My stay was for one night only but I enjoyed my stay at the hotel, It was very open, inviting, and clean. Staff were courteous and helpful and made you feel welcome to stay. The breakfast was great with a variety of selections to choose from. The room was clean and boasted a very comfortable bed. I would stay there again anytime.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the wonderful review and for sharing your experience about your recent stay. We do appreciate you recognizing the efforts of our staff. Thank you!

"Hotel has seen better days"

3
10/10/2017

Room was dark and needed some additional cleaning around the edges (window sills, etc.). Despite management knowing we were four people, there were only three towels even after complaining about for the 2nd day. Bathroom door stuck badly. One person had trouble getting out. I feel silly complaining about a free breakfast, so I won't. Overall, the facility felt old and worn. It has seen better days. On the positive side, the staff was great, and the restaurant was above average for a hotel restaurant.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the review. We appreciate your feedback and will correct the issues you pointed out. Please give us a try again. Thank you for recognizing the efforts of our staff and our restaurant.

"Great choice for an overnight stay"

5
03/10/2017

This hotel is clean, modern, very comfortable, safe, and reasonably priced. As it's just off I-87, it's convenient for travelers and easy to find. Rooms are well-decorated and have all expected hotel amenities--and are on a par with many more expensive hotel chains. The mattress was extremely comfortable, with a wide screen TV facing the bed, and the bathroom was modern, clean, and had a nice array of bath products. The hot buffet breakfast was a plus This turned out to be a great choice for a stopping point while travelling.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the review. We appreciate all your comments on our hotel location and your experience during your stay. Thank you also for you comments about the value of our product. Looking for ward to having you stay with us again.

"Organized and friendly"

4
01/10/2017

Stayed her for an event at the nearby Bard College. Check-in was quick and efficient with a porter available if needed. A long walk to the room, but this is a big place with a lot going on. Between the bus business and the events going on in their Conference Rooms, they still had plenty of time for the little person. Breakfast was the standard fare, with plenty laid out. The porter availability was nice as we usually travel with twice the amount of stuff that we need. They were quick and friendly.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you so much for the nice review and especially for your comments on the staff. We try to make all feel welcome and important so wonderful to hear how we did.

"Erika and Justin's Wedding "

5
01/10/2017

We stayed in an executive room at Best Western Plus in Kingston for 2 nights so that we could attend a family wedding. The room was large and very clean. The beds were comfortable. The staff was friendly and the pool was fun. We had a free breakfast which was decent. They have a restaurant and bar to hang with family. The food prices were reasonable and good. All in all I would say we had an excellent stay and would definitely return.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the wonderful review. We appreciate you sharing your experience and enjoyment of our hotel.

"A bit worn and problem-prone"

2
25/09/2017

Hotel felt a little old and run down for the price we paid, and that was before the smoke detector went off in the middle of the night and we discovered our phone didn't work (was never fixed during the stay) and the room wasn't properly serviced. We got a partial credit for one of our 3 nights, but this is not a hotel I plan to ever use again.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
We apologize for the problem you had with the smoke detector and room phone. We are sorry for the disturbance this caused and that it was not quickly corrected for you. We understand that this is not acceptable and hope you try to stay with us again as this not a normal occurrence.

"Excellent stay"

4
19/09/2017

Overall very nice. It was a busy weekend and staff were very attentive to all guest. Rooms were very clean, hotel property looked nice and Breakfast daily was amazing. Would most definitely stay here again.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for your wonderful comments about the the staff and the facility. We appreciate you sharing your opinion of our hotel breakfast - amazing!! Thank you.

"Bike Trip Leg"

5
18/09/2017

Great experience with my Motorcycle group. Gave towels to wipe our bikes down. Very accomadating rooms, clean and very comfortable. location to services was great, with access to down town and highways with ease. i would highly recommend this hotel as a viable stay to relax.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the 5 star rating and your wonderful review. We are thrilled that your Motorcycle group enjoyed their stay with us. We also appreciate the endorsement regarding our location.

"wonder place"

5
15/09/2017

I look forward to coming back. Will be my go to place in the area,. The restaurant rocks...food incredible and service was wonderful....Staff great personalities. Extremely clean and beds more comfortable than home.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thanks for the 5 star rating and for recognizing the efforts of our staff. Great that you enjoyed the comfort and cleanliness of the rooms as well as our food. We look forward to having you stay with us again.

"Great stay!"

4
14/09/2017

Family and I decided to stay at this hotel for one night, this is the first time staying at a Best Western Plus property and I was quite impressed. The hotel appeared to have been renovated within the last few years. Some of the amenities the hotel includes are a business center, fitness center, complimentary breakfast, indoor heated saltwater pool, and arcade. The guestroom and bathroom were also quite upscale and relatively clean, all the fixtures in the room worked well. The room (320) had a unique design, it could be accessed from the interior hallway, and indoor courtyard. A few negatives were the noise and cleanliness issues. Since my room faced the indoor courtyard, at times guests could be sitting in groups talking loudly. In addition, the curtain and chair in the room had two enormous visible stains. Besides those minor issues, the rest of the hotel was well kept. The service was nothing short of spectacular. I would stay at this hotel again but ask for different room type. Preferably a room that faces the parking lot. On a positive note, I can not think of any other hotel that offered such as wonderful breakfast buffet and the fitness center was beyond upscale for a Best Western hotel.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for you review and for letting us know all that you enjoyed during your stay. We did compete a major renovation a few years ago. Sorry you had a problem in the room. We appreciate you letting us know so we can correct this. We look forward to having your family stay with us again.

"very disappointed and pricey"

2
10/09/2017

We were in Kingston for the w/e and decided to stay here. The good: offers a breakfast which is ok, has a small gym, indoor pool, bed was comfortable and there is good water pressure in shower. The bad......it wasn't clean .......loads of cobwebs on top of curtains and ceiling, and dead insects under bathroom sink. My husband and I actually cleaned the cobwebs off, and I left one dead insect under the sink to see if bathroom was cleaned when we returned back to room. Nope....dead insect still there. In addition, there are no screens so keeping windows open on a beautiful evening was not an option. Reason we didn't report this was because a manager should never let a guest find a room that way! We paid over $200 a night which was way too much and will not be returning.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
We apologize for the issues you had with the room cleanliness. We appreciate you letting us know so that we can correct these issues. We are sorry that this affected your stay and you were unsatisfied with other aspects of our hotel.

"Comfortable and clean with friendly staff"

4
10/09/2017

My double queen room was large, comfortable and spotlessly clean. It was also quiet, despite being across the hall from the elevator. The breakfast was above average and nicely presented. I would definitely stay here again when in the Kingston area.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the review. We appreciate your comments on our rooms comfort and cleanliness. Thank you for the endorsement for our breakfast too.

"BW Stay"

5
06/09/2017

BW in Kingston was a fine stay. We stayed as part of a wedding event. The staff was professional and helpful. The breakfast was very good and well maintained with pleasant staff. I would stay again if in the area.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the rating and your wonderful comments. We appreciate you sharing your experience and for recognizing the efforts of our staff.

"Fire Alarm and Noise"

2
06/09/2017

The fire alarm triggered in our room on both nights (3am) that we stayed there. Our room wasn't quiet, we could hear the baby crying on the room next to ours. The location of the hotel wasn't so good. And basically the price wasn't that cheap for what we got

"Great Experience!"

5
05/09/2017

Loved this hotel. Clean and fresh. Big rooms. Friendly staff. Great service. Quiet. Everything I want in a hotel! Great location off the highway. Lots of food options close by. Very happy with my experience.

"A good place to stay in Kingston, NY"

5
31/08/2017

The hotel was located off the NY State Thruway. This hotel is located very close to the many uptown historic areas. The hotel was clean and the staff was very helpful. Three different wedding parties were staying at the hotel on the weekend during our stay. Mitzi, in the dining room, is outstanding.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank for the the wonderful review of our hotel, our staff and our location. Thank you also for letting us know Mitzi in our dinning rooms did a great job.

"Priceline hooked me up with the best deal in town!"

5
30/08/2017

There are several new hotels in Kingston, all in the 200 dollars and up price range. I took a chance on a Priceline deal for 104 and it was for this Best Western. We loved it. It was clean, modern, great shower and toiletries, and the beds were great. Breakfast included a waffle station, which were delicious with a sliced banana. The room had a fridge and microwave, which is always helpful. Our room was quiet, and the pool and hot tub were clean and inviting. I highly recommend it, and already know this is where we will stay next time we need a place close to home.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the wonderful review of our facility. Great that you found us through Price line. We are not always offered on that option but great that it helped you discover us. We do have a wonderful indoor salt water heated pool but not a hot tub. There is a kiddie pool at the one end of the pool. Thanks for all the comments about the hotel room amenities and the breakfast. Hope you try us again.

"Great place to stay!"

5
27/08/2017

The staff was welcoming and check-in was efficient. The room was spotless, the bed comfy (though a mite high for me), A/C worked beautifully. My only concern was with the dog-walking area (yes, we had a dog and she felt welcome too). There was no lighting out there, and with it behind the building there was no light from the parking lot. This could have been a problem.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the rating and the review. We appreciate your comments on the guest room and thank you for sharing your concern about the exterior light. We will check on that area to see if there is room for improvement.

"Feels like a resort"

5
20/08/2017

This place is very nice and quiet. They have a beautiful inside pool and play area which is perfect for rainy days. They also have a nice restaurant within the premises and they serve great food for breakfast, lunch and diner. Upon our arrival, The operation manager overheard a request we had and did not wait to be asked and did not hesitate to accommodate us. It's details like these that makes a stay even more enjoyable.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the wonderful review and especially sharing your comments on the service you received. Thanks for sharing your impression of the pool and game area as well as our restaurant. We really appreciate it.

"Nice hotel"

4
16/08/2017

Stayed here for a wedding. Easy check in. Room was clean and comfortable. Had a mini fridge, which we needed. The breakfast in the morning was a mix of hot and cold options and tasty. We didn't get a chance to use the indoor pool, but it looked nice. There is also an arcade next to it as well. Interior rooms look out onto the indoor pool area (our room was one of these) but it wasn't an issue. Hotel is also extremely easy to access from the Thruway.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the wonderful review. We appreciate your comments on your experience here and on our location and features. Hope you have time to enjoy the pool next time.

"Convenience Plus"

5
15/08/2017

Everything was just right about this Motel with its location ease of parking and entry Etc. The complimentry breakfast was sufficient with an adequate selection to feed any hungry family. Unfortunately the lack of manners and consideration with the group of people who are having breakfast dimmed the experience. I know people don't have manners anymore and the words "excuse me" don't seem to be in anybody's vocabulary. Maybe the hotel at at send out a little primer on good behavior with their hotel confirmations......

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for your review and your comments about our hotel. We are sorry other guests affected you enjoyment of our breakfast. We hope to see you again with your family next time you are in the area.

"Comfy and Tasty"

4
15/08/2017

We checked the positive rating and decided to stay here. The reviews were correct. The non-smoking room had two queen beds which were very comfortable. The bathroom was a bit small but was designed with safety in mind and very clean. Overall, the accommodations were well planned and relaxing. The indoor pool was warm, clean, and of decent size. Their hot breakfast was excellent and offered many choices such as waffles, scrambled eggs, sausage, and oatmeal to name a few. The staff was pleasant and courteous and were eager to assist.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the wonderful review. We are happy to hear that you enjoyed both your room and our breakfast. We especially appreciate you recognizing the efforts of our staff.

"Not very good"

1
14/08/2017

The place was not very clean. Trash and stains on the carpet in the hallways. Cigarette ashes in the window of our non-smoking room. The A/C did not work very well, so we could barely sleep. The manager stunk of cigarette smell. We cancelled our 2nd night and quickly left in the morning.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Our apologies for the issues you had during your recent stay. This certainly is not normal or acceptable. We always would like the opportunity to correct a problem but do understand that you preferred to depart. We are sorry for the inconvenience this caused you.

"Really Cool Hotel"

5
12/08/2017

Not your usual boring box hotel. Beautiful country scenery. Wonderful staff, really really comfortable bed and pillows and excellent towels. Nice breakfast bar. Decent workout room. Pool available, although whirlpool was closed. Great hotel for the money

"Excellent stay."

5
10/08/2017

Rooms were clean and very comfortable. Upon arrival the lobby was decorated nicely and was greeted by 2 smiling faces from your staff. All and all a great stay. Co defence area was large, pool was indoors and clean. I would suggest them to add an additional dryer for guests and replace a washer machine for guest use. Bit this would not affect anyone's stay. We enjoyed our selves and close to a lot of things.

"Good experience!"

4
10/08/2017

Wonderful place. Employees friendly, rooms clean and comfortable. The only disappointment was that we could not swim early in the morning any day of the week. Swimming pool opens at 10 am. :-( The surrounding town of Kingston was very charming.

"Nice and clean"

5
08/08/2017

We stayed in this hotel as a result of a last minute switch in hotels. I was happy to arrive to a nice and clean room, and large enough for our family of four. Breakfast in the morning included eggs, sausage, fruits, coffee, among other items. Would stay here again.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the wonderful review. Great that you family enjoyed both the room and our breakfast. We look forward to having you with us next time and being your first choice!!

"OK stay"

3
07/08/2017

Traveled with family, stayed one night. Over all hotel was OK. Expected more for the money paid. If we do go back will look for coupons or specials to pay less for a one night stay and will try to find out if there is a conference or a large party staying. Some guests got too loud at night.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the review. We are sorry if you were disturbed by other guests. We do our best to stay on top of any occurrence so that all can enjoy their stay with us. Mid week prices are always less so next time you are in the area give us a try.

"Pleasant Surprise"

4
21/07/2017

Very nice hotel, surprised at the price, but pleasantly surprised with the accommodations. The breakfast was a bit crowded and the staff was a bit aggressive in cleanup (don't walk away to get more sugar for your tea, your plate will be gone as a part of clean-up) Overall this was a really nice hotel. I don't usually frequent BW chain, but I travel every month and will keep them on my radar for now on. :-)

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for posting a review and sharing your comments on your experience. Our prices do fluctuate and tend to be higher on weekends during the summer season. With big crowds on weekends we do try to stay on top of the dinning area during the busy rush. We are sorry if we cleared your table before you were finished. We are happy to hear you overall had a good impression of the hotel and the Best Western brand. We look forward to having you stay with us again.

"Loud ,noisy parking lot"

2
20/07/2017

If you want to spend a night in Kingston with no sleep that come on down. Your choice is either a room that is at least a fifteen mi it's walk from an elevator OR A room facing the hotels parking lot I slept in a room facing the parking lot and got no sleep because the front desk person allows people to smoke and yell out there even at 4am When I called the front desk to complain the man said Sorry ma'am they have to smoke somewhere! Since when did 4am screaming in a hotel take priority over a hotel guest paying top$$&& Trying to sleep. The female manager in the morning did nothing to rectify this situation. She is a complete incompetent manager. It's a shame Best western doesn't know that their staff is tarnishing the name of best western Please spend your night elsewhere if you need sleep

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
We apologize for the noise issue you experienced during your stay with us. This is certainly unacceptable. We will address this issue with both the night and the am desk staff. We have night time security on duty that should have been sent to that area immediately. We are sorry that your were disturbed by another guest who was making noise at an early hour. We are not always able to control the behavior of others but will do better to respond to a guest complaint in the future. We hope you try us again. We have many options of room locations that you might prefer next time.

"Bartender was the only good thing"

1
19/07/2017

I must admit, we were tired, hot and hungry when we arrived after riding 9 hours on the cycle. I was not impressed by my first impression of the hotel on the exterior. After checking in we Went to our room and after 2-3 attempts got the door open only to be shocked when a kind gentlemen popped his head out at us. The room was already occupied. Back to the front desk we went. Understand that the hotel is spread out with several entrances/exits and there us no easy way to get to the front desks. They gave us another room and a simple apology for what felt was an over the top screw up. Thankfully the guy already in the room was very understanding. Back to our new room, this time on the 2nd floor only to find no elevator to our room so we lugged our luggage up the steps. No elevator access! Never seen anything so stupid. No elevator! Immediately upon entering the building it smelled musty. The smell was still there when we left the next day. Finally settled in to our room we immediately noticed the a/c was working hard. We set the temp to 60 and it was comfortable but you could tell it was not functioning the way it should.too tired to complain. Went to bed. The next morning we found our way to the complimentary breakfast, down different hallways and steps, not an easy task.. The hallways were dirty. The scrambled eggs were runny and there was no utensil at the bread and bagel area so people simply reached in with their hands. Can't believe that's allowed. Please understand that we stayed at two different Best Western plus hotels the previous 2 nites and were totally satisfied. This place is just old and dirty. And it was more expensive than the two previous nights. The bar tender at the restaurant bar was the only good thing about our stay. Very nice and friendly gentleman. Hate to give bad reviews but I know We will never return to this place. Was so ready to leave! Was prepared to spill the beans at check out when they asked us how our stay was but they never asked. Pathetic from the time we arrived til we left.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
We apologize for the problems you had during your stay. Thank you for letting us know so that we can correct these issues. We are sorry that we fell below your expectations. Please give us a try next time you are in the area.

"Amazing stay"

5
17/07/2017

My only concern with the stay was we were there for a wedding that ended at 11 and then the wedding went to the lounge afterwards. Checkout time was 11am. Which I thought was early for abcheckout after a wedding. But all in all was an amazing stay

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the wonderful review. Our regular check out time is 12 noon but we do offer a late check out of 2:00 pm on request. We are glad you enjoyed your stay and shared you comments.

"all but the price"

3
16/07/2017

The only reason I went to Kingston was to spend an evening with a close friend who lived 20 minutes away, Sure in a less safe section, it would not have cost me, with tax $240. You pay for the pool, exercise room and game stations. I just do not know how a place like this can survive in Kingston which has an interesting historic section, but what else? Breakfast was good but a very noisy area. Next time i see that friend, it will be in New Paltz and stay at America's Best Value Inn...same nice rooms, if not nicer and a wonderful staff.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for posting a review. We do offer more services than our nearby budget hotels. We are a large hotel enjoyed by families year round. The area is busy on summer weekends with an abundance of weddings and sporting related events from baseball, softball, horse shows and now a new local soccer team using the Deitz stadium just blocks away from the hotel. We are sorry you dud not find value in your stay with us.

"Family friendly hotel in walking distance to historic uptown Kingston"

5
11/07/2017

Hotel has large indoor pool for children, clean and well appointed rooms, ample parking and helpful staff. Hotel is walking distance to Dietz stadium(home of Kingston Stockade soccer team), several restaurants and historic uptown Kingston. We considered other major chains, but these were located in highly commercial area of Kingston.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the review and the rating. Thank you for your comments on our pool, parking, the rooms and the staff. We also appreciate you recognizing the advantages of our location.

"Always my First choice!"

5
10/07/2017

Staff are professional & pleasant. Rooms are CLEAN & comfortable. Quality breakfast provided, with options for varying diets. The heated indoor pool is well maintained. Floor does get slick though! When travelling to Kingston, NY this is the first Hotel I check for room availability!

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the rating and the wonderful review. We appreciate you sharing your comments on our facility and staff. Great that we are your first choice!! Thanks!

"Adequate overnight stay"

3
07/07/2017

Front desk staff was adequately if not accommodating. Room was impeccably clean, aged bathroom tile detracts from the overall rating. Breakfast staff was incredibly professional. Hallway carpet was dark and not welcoming or inviting. All in all the accommodations were adequate and served our purpose for an overnight stay. Nothing special.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for sharing your impression of the hotel. We are sorry that the hallway decor was not to your liking. Thank you for your comments on the staff at the desk and the restaurant. We hope you enjoyed your stay with us and try us again.

"Great value in Kingston"

4
06/07/2017

Jim Panza makes this hotel a 5 star experience. Pet friendly and great service. We used the state of the art fitness room and free wifi. Lots of free and convenient ice and parking . Nice gardens and walking areas. We could see the fireworks from the parking lot. A wonderful hotel for business or pleasure.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the 5 star rating and recognizing the efforts of James Panza at the desk. He is a wonderful asset for to the hotel. We also appreciate your comments on all that you enjoyed during your stay with us.

"Overnight Stay"

4
05/07/2017

My family and I stayed here one night while visiting family. The hotel is conveniently located right off the NY Thruway, which made getting on the road very easy in the morning. The lobby was clean and the staff at the desk was very friendly. The hotel hallways and the rooms were dark. I would suggest updating with lighter decor to make the hotel feel a little more inviting. The room itself was clean. We asked for a crib in the room, and even with that; the room was still easy to move around in. The bathroom was small, but clean. Only complaint was no exhaust fan in the bathroom so it steams up pretty easily. I would probably stay here again if I'm in the area. Breakfast was better than expected. Good variety of hot and cold items to choose from. The breakfast area was large and clean.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the review. Wonderful to hear that you enjoyed the hotel and our breakfast. We appreciate you recognizing the staff for both hotel room and restaurant cleanliness as well as friendliness at the front desk. Thank you also for sharing your opinion on the room and hallway decor. We value you input.

"Fantastic pet-friendly hotel with year-round indoor salt water pool"

5
05/07/2017

I love this hotel and have returned several times. The new renovations are fantastic, I only wish they had kept the hot tub. Excellent breakfast is included. Wonderful staff. This is a great location close to the Catskills, Woodstock area, and Historic Kingston which has many quality restaurants as well as shopping convenient to the hotel. Bonus points for the games area which my son loves : )

"Great Experience"

5
03/07/2017

Very nice hotel. It was a little pricey for the holiday weekend but I would recommend staying here and my family and I would definitely stay again when we're in the area. We brought our dog and the grounds were very nice for him to be able to walk around and explore.

"Not worth the money"

2
01/07/2017

Dark decor gloomy. Ice machines didn't work. Smell of smoke in corridor on second floor. Breakfast bland not fresh Domestic in hallway middle of the night. Staff not helpful on checkout staff excellent on check in.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you sharing your experience. We are sorry that you did not like the decor of the hotel. We appreciate you letting us know that a guest was smoking in the hotel. We will use your comments to improve.

"Great place to stay with kids"

4
28/06/2017

The hotel is loced in a great spot, next to amazing Picnic pizza. Breakfast had many choices and was well prepared. Rooms were clean and the bed was very comfy. My kids enjoued pool and arcade. Wish there was few more games but it was enough entertaiment for them.

"Good hotel, but not exceptional"

3
26/06/2017

Highs and lows... First, the good - speedy check-in, nice room (large and comfortable), free WiFi, free breakfast, good location (right near the NY Thruway), free parking. Now the lows - bar was expensive AND closed at 10 PM (even on weekends), rate was not cheap, food quality at breakfast was just OK. All in all, a good but average stay.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the review. Our apologies for the bar closing early. We do advertise that the bar is open on Friday and Saturdays until 12:00 am. We are sorry that this happened and that it disappointed you. I will share your comments on the pricing with our food and beverage manager. Thank you also for your comments on the efficiency at the front desk and the room comfort. Thank you for staying with us.

"Nice and well kept."

4
21/06/2017

Was in Kingston for a wedding weekend. Room was very nice and quiet. Beds were comfortable. The hotel was packed with wedding guest, softball teams, etc. Nice breakfast included. A little pricey but it was summer weekend for one night.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the rating and the review. Our rates do fluctuate seasonally. Thank you for the comments on your experience in both the hotel room and our breakfast. It is our goal to offer clean comfortable accommodations at a good value to our guests.

"Hotel Stay in Upstate New York"

4
20/06/2017

Excellent value for the location which is what we needed for the time we spent at the nearby Ashokan Resort in the Catskills. Kingston has lots of history. It is near FDR's Hyde Park residence and presidential library. The hotel is next to the NY Thruway and just 2 hours from NYC.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the wonderful review. Great that you shared some of the nearby attractions that you visited. We are in a great location with many opportunities to enjoy the area. We look for ward to having you stay with us again.

"Weeekend"

5
19/06/2017

Economical but not lacking in service or amenities. Stayed for a softball tournament. Large areas for team meals. Close to stores. Staff is quick to assist and friendly. Room was comfortable. I stay in multiple hotels each spring/summer and this was one of the more enjoyable.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the review. Great that you and your group enjoyed our hotel for your tournament weekend. We appreciate you recognizing the efforts of our staff.

"Comfortable hotel"

4
18/06/2017

the bedding provided one of the most restful sleeps I have had in a hotel & it is very convenient for someone visiting the Kingston, NY area. They have a very nice bar/lounge area & I prefer to stay at a hotel that has either a restaurant or bar on site.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for sharing your experience. Thank you for your comments on our bedding and the convenience of our hotel. We look forward to having you stay with us again.

"Best bang for your bucks"

5
16/06/2017

Spur of the moment stay and was really pleased with the experience. We ended up getting room service and the food was fantastic and really affordable, had a great experience and would stay there again!!

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the 5 star review and sharing your thoughts on both the value and quality of the food. Thanks for sharing your that you had a great experience and will stay again.

"Best Western Kingston"

5
15/06/2017

We have stayed at this location multiple times with bringing our sons to college nearby. The rooms are very clean and well maintained. The staff are all very attentive and courteous. The game room is an added bonus for extra fun with the kids. Love this hotel and would highly recommend it.

"Superb Accomodation & Staff"

5
15/06/2017

We stayed here for a month for work and the facility is fabulous. There is plenty of parking, the free breakfast doesn't change much but is very good, and the rooms are new and very clean. We really enjoyed it here. The pool is really nice but doesn't have a hot tub. The atrium area is great for meetings or late night get-togethers. I'd stay here again in a second!

"Clean pet friendly hotel with comfortable beds, indoor pool and breakfast"

5
15/06/2017

We stayed two nights with our small dog who was welcomed at this pet friendly hotel. They think of the small details. Clean room, noted the addition of a "clean remote", presumably antibacterial properties, for those of us that notice and appreciate such things. Bed was comfy and had a selection of pillows for any sleepyhead that ranged from pancake flat to plump and firmer. The modern decor was nice, it has an indoor pool that closes late at 10pm, and you get free hot breakfast in the a.m. Internet was good as well. Front desk staff very nice. Great little home base for some Upstate road trip adventures!

"Great hotel"

5
12/06/2017

a lot larger than meets the eye! Housekeeping and front desk were very friendly and knowledgeable. Room was very clean. Plenty of parking. Did not have a tub, and the shower made the floor wet, but other than that, it was a good weekend stay for our crew.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the review and the rating. We are a large hotel with over 200 rooms. Sixty of our rooms are shower only. Next time just ask for a room with a tub. Happy to accommodate you. We appreciate you letting us know that our staff was friendly and helpful and that housekeeping is doing a great job in the rooms!!!

"Nice stay"

5
11/06/2017

Visited Kingston to go kayaking. Stayed at the Best Western. Very nice. People are great. Kind of pricey for a 3 diamond hotel. Pool closes at 10:00. Breakfast was continental a usual. But was very fresh. There are some restaurants not too far away. Could be walked but good walk. Recommend Chops restaurant very good. All in all a nice stay. Will revisit when we return.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
James, Thanks for the review and sharing your stay experience. Prices do fluctuate and often are higher on weekends and during special events. We look forward to having you return. There are so many different options for kayaking. There is a new spot near the hotel to access the Esopus Creek. Thanks you also for mentioning the staff!!

"No communication between online reservation and hotel staff?"

1
05/06/2017

When I originally booked my stay online directly with this chain in November 2016, I clearly indicated I would be traveling with a dog and (medically) needed fragrance free sheets, pillows, and towels, and no air fresheners, yet the hotel staff said it was never informed of these needs, despite it being in the online reservation confirmation that I received. As a result, no "dog" room was originally assigned, and scented air freshener and/or carpet cleaner had been recently used in the "dog" room were recently used, forcing me to use my own sheets and run a HEPA air filter so that I could not cough uncontrollably while on heavy medications to mitigate the fragrance. For the high room price, despite their waiving of the dog fee due to the lack of communication between the web site and hotel, I should not have had to use my own sheets or cough whenever I was in my hotel room. The hotel layout and the remote location of rooms assigned to people traveling with dogs meant we were far from the front desk so could not easily obtain a bellman's cart to move my dog crate and other luggage. The lady at the front desk volunteered a bellman WITHOUT a cart to help me, but without said cart and the long time it took for him to walk the long distance parking area closest to my room, I ended up lugging everything except for the wire dog crate. I checked out earlier than planned so that I could go to a lower-priced hotel chain which has easily accommodated my needs for much less cost per night, with no health problems exacerbated.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
We are sorry that we were not able to meet all of your special requests and that you were disappointed with your stay with us. We do offer a pet friendly wing which is located with easy access to an exit but not near the front desk. We do have bell staff that would assist with any guest needs when arriving or departing the hotel. We apologize that we fell short of your expectations.

"Clean and friendly"

5
05/06/2017

Stayed here with my family for a wedding in the area. It is easy to find and get to off the highway. Staff are very friendly. All areas are clean and the wifi ais good. Breakfast is awesome. Would stay here again if I'm in the area.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for posting a review for us. We appreciate you recognizing both the features of the hotel and its location as well as the efforts and friendliness of our staff. It was a pleasure to have you as a guest and we look forward to your return visits.

"Nice Rooms, Strange Hotel Arrangement"

3
04/06/2017

The rooms at this hotel are clean, comfortable, and quiet. The layout of the hotel, however, is unlike anything I have ever seen. Our room had a French balcony overlooking an area which resembled a warehouse interior, complete with overhead metal beams. This cavernous area contained a swimming pool, a fitness area, tables and chairs, and arcade games (randomly spaced apart in this open area). It was truly a strange set-up and made me wonder if this hotel had once been a former factory. Getting to our room involved walking though a maze of corridors, including passing through this "warehouse" are to get to the stairway and elevator. Again, I want to say that the room itself was very nice but the hotel was definitely overpriced (holiday rates) for what it was.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the review and comments. Rates do fluctuate in this area. We are sorry you felt it was not a value. Our indoor courtyard area is extra space that guests can enjoy year round with a heated indoor saltwater pool. This area also contains our fitness center and game area. Many guest just enjoy this area. We are sorry you found it unappealing.

"Historic Kingston"

3
29/05/2017

The location of the hotel is excellent due to the proximity to the InterState Highways Able to reach the Kingston Harbor, as well as other tourist attractions in no time by car. I encourage visitors to check out the slow train ride tour of the mountain areas. Wonderful scenery.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the review. We appreciate all your comments on our location and ease of access to some wonderful tourist attractions. Hope you come and visit again.

"Great place.. Excellent Staff"

5
27/05/2017

Very nice hotel. Very easy to access off the highway. Super clean and comfortable. The staff is friendly, profession and very well trained in customer service. The desk staff were very welcoming and friendly. Would happily stay here again.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the 5 star rating and the wonderful comments about both the hotel and our staff. I will pass on the comments to them. We look forward to your return visit.

"Could be Weird "

3
24/05/2017

Stayed for one night and the room and hotel was fine so no surprises there. We had a room overlooking the river which was fine but a lot of the rooms overlook and inside area where there is a swimming pool, gaming machines, air hockey, pool tables and some tables and chairs. If I had a room that looked at a gaming machine I think I would find it a little disappointing. I guess I just like daylight! As said though our room was clean and had everything in it so no problem just ask for a room looking outwards would be my advice.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for review. Great to hear that you enjoyed the type of room you stayed in. We do have over 100 rooms facing the outside and 100 rooms facing the inner courtyard so we are able to accommodate most guest's personal preference. Thank you for reporting that your room was clean and problem free and for rating us on your experience.

"Over priced stay"

1
22/05/2017

Stayed here for a wedding. Pool was only open from 10-10 si it was closed by the time reception was over and wasn't open before check out. Rooms weren't as clean as expected. Bar staff was rude. Hotel had an off ordor and bagels at breakfast were hard as rocks. Won't stay here again ! Lesson Learned.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for sharing your experience. You are correct that our pool hours are 10am to 10pm each day. We are sorry if your expectation was for late night or early morning hours. Our pool is located in our center courtyard so as to not disturb guests we permit the use from 10am to 10pm. Also our apologies regarding our hotel breakfast. We offer many options for breakfast with an assortment of breakfast breads and pastries as well hot freshly cooked eggs and a make your own waffle station.

"Girls weekend to nearby Woodstock"

3
22/05/2017

Got a great deal on a discount booking site, for a room at the Best Western Plus in Kingston. It is conveniently located off the highway. The first night we went to the indoor salt water pool which was nice & relaxing. We bought cocktails in the bar that they put in plastic cups for use at the pool, which was perfect, although a bit of a walk from the bar to the pool. We ordered room service, burgers, yummy onion rings which was great. There was a mini fridge & microwave which we used for snacks. The beds were comfortable, room was clean, soft bedding. The window on our 2nd floor room (north facing, overlooking a stream) opened but there was no screen (might be a problem in warmer weather with bugs) which was nice for fresh air. Walk in shower modern, water flow was a 10! The configuration of the hotel a bit confusing, on check in we got a map which was helpful. Staff very nice & accommodating. It is an easy drive to Woodstock from here, there are grocery stores nearby. We drove in to old Kingston by the water for early dinner & to walk around, probably 5 minutes from the hotel & worth the trip. Overall a nice place to stay & convenient to area activities & places.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for all your wonderful comments about your stay. We appreciate the feedback on both the staff and our facility. Great to hear you were able to enjoy the area. We are just blocks from the historic district and a short drive to the waterfront. We look forward to having you stay with us again.

"needs renovation"

2
20/05/2017

the hotel seems too old,with old carpets,old curtains,old furnitures,old bathroom,old design... outside,the building has not an attractive looking. According to me,this Best Western PLUS offers less than an Super 8. The rate is not worth at all. I will avoid to stop here next time.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for letting us know your impression of the hotel. We are sorry that our hotel fell below your expectations. We have renovated the entire hotel inside and out just completed in 2015. Everything is new, set to the design standards required by Best Western. We know our product is well designed, presented and maintained and exceeds the standards of other brands in our market. We are sorry that it did not meet your needs.

"A convenient and comfortable place to stay"

4
16/05/2017

I stayed overnight at the Kingston Best Western to meet with colleagues in the area. It's conveniently located just off the NYS Thruway. The room was large, clean, and well-appointed; I especially appreciated the desk for my work. The staff was friendly and super accommodating, I was traveling with my two cats, and they felt welcome as well :).

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for posting a review on your stay. We appreciate your comments on our room cleanliness and furnishings as well as your recognizing the efforts of our staff. Great to hear that both you and your cats felt welcome!! We look forward to having you as a guest again sometime!!

"A Great Place to stay...."

5
16/05/2017

The check in was quick and very professional. Staff was friendly and warm welcoming. The pool is salt water which is a plus..Restaurant has great food, Bar is open till 11pm or until there is no one to serve. Room rate include a full Breakfast.. Hotel is Pet Friendly...

"Great nights after work"

5
06/05/2017

Ever since i came to this hotel i have never been disappointed. As a truck driver i always have a good parking lot for my truck. At the reception there are good people that always welcome me with smile, very professional. The room is big with two big beds, very clean, nice and well spread, fast free internet, cable television and many more. In the morning after shower i take my breakfast of my preference. This is my hotel wherever i go for business. The service exceeds the price.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for your fantastic endorsement. We certainly appreciate your patronage and thank you for letting us know our efforts are noticed and enjoyed by our guests. Will share this with our staff!!!

"Great hotel"

5
02/05/2017

We stayed only one night, my husband, 16 year old daughter and I for a bowling tournament that was in town that Saturday. Very clean rooms and comfortable beds! Staff was very helpful, courteous and charming!!!

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the 5 star rating and for you wonderful comments about your stay with us. We had a large group in this year for the tournament. Pleased that you enjoyed your accommodations. We also greatly appreciate you recognizing the efforts of our hotel staff.

"Fine establishment along the NY Thruway"

4
01/05/2017

Pulled off the Thruway looking for close-by place to spend the night. This Best Western presented very well. Clean comfortable with a very friendly front desk. Quick and easy directions given to a local diner. I would stop here again.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for your review. Thanks for the comments on our location and the quality of our product. We also thank you for your kind words about our front desk staff. I will pass on the comments to them.

"Comfortable Experience"

4
24/04/2017

The hotel was in a very convenient place. Very Clean and comfortable. Just would have like healthier breakfast options. The lunch that was provided for the conference was in a bright courtyard.Would definitely stay there again.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank your for the review and the feedback. We appreciate the comments on cleanliness, comfort and convenience. We strive to cover many options for breakfast to please our guests. We include traditional items such as eggs, breakfast meats, potatoes and a make your own waffle option. Other items include oatmeal, fruit regular and Greek, yogurt, granola, assorted breakfast breads and pastries. We look forward to having you stay with us again.

"Better than expected"

4
24/04/2017

Great breakfast; pool; pool table; arcade games; clean stairs. Comfortable room which appeared sound insulated. A train goes near by but it was not bothersome or loud. There is plenty of parking. Limited number of TV channels - this is more for an active traveler.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for sharing you comments on your recent stay. We do have a tourist train that operates some unique rides near us and like you mentioned does not usually disturb guests since they operate generally during the day. Thank you again for taking the time to post this review. We look forward to having you stay with us in the future.

"Great place to stay"

5
21/04/2017

The hotel was clean and the staff went out of their way to make our stay enjoyable.the rooms were clean, the food was excellent and the restraint and bar staff did a great job. Easter brunch was fantastic and came at an even better price. We will recommend this hotel to our friends.

DebH373, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the rating and your wonderful comments about our staff and our facility. We appreciate you recommending us to others. Thank you also four mentioning the value of our Easter Brunch.

"Clean hotel, friendly staff"

5
18/04/2017

They've done a great job with this hotel. The staff is beyond friendly and helpful and based solely on that I would highly recommend this hotel, but the rooms are also very nice. The only negative is that it is a bit pricey and there is no hot tub. The breakfast is also less than impressive but adequate. Need to improve on non-hot food items

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for posting a review on your stay with us. We especially appreciate your comments on the efforts and attitude of our staff. We all take pride in servicing our guests. Thank you also for the feedback on our breakfast offerings as it gives us an opportunity to make improvements.

"Early spring getaway"

5
11/04/2017

We were attending a bridal shower in nearby Lake Katrina and decided to stay in the area and explore. The hotel is beautiful, the rooms are newly decorated. Breakfast was plentiful, eggs and sausage and fresh waffles. We also took advantage of free room service delivery after being out all day exploring downtown Kingston and Woodstock. Great place.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review. We appreciate you sharing your experience at our hotel and recognizing the efforts of our renovation as well as our breakfast and room service offerings. Hope you get a chance to stay with us again and enjoy the many opportunities for touring and recreation in our area!!

"Great Service-Great Location"

5
10/04/2017

This location was recently renovated. Everything was clean and well-appointed. Excellent staff, especially those working the breakfast bar in the morning. They hustled to keep things refreshed and clean.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your comments on your experience here. We appreciate both the 5 star rating and especially your recognizing the efforts of the breakfast staff. We look forward to having you with us again!!

"For work but a great place to relax"

5
04/04/2017

Every one was in the staff are just so helpful Clean and comfortable Love indoor pool great for any weather hot or the cold Breakfast had a great choice of things to eat hot or cold Just a great relaxing atmosphere

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for the wonderful review. We appreciate that you recognized the efforts of our staff and that you had an enjoyable relaxing stay. Look forward to having you with us again.

"Great Location"

5
31/03/2017

This hotel has everything. Very friendly and accommodating staff. Rooms are spacious , pillows and linens great. Best of all room service with very good food. Complimentary breakfast, some rooms are pet friendly. Will be back to stay. Thanks Douglas and Rosarii

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for the wonderful review. We appreciate that you complemented our staff as well as our food and beverage offerings. We look forward to having you stay with us next time you are in the area.

"Always a Pleasure"

4
28/03/2017

I stay here with the family when skiing in the Catskills. Great place to overnight. Rooms are always clean, staff is friendly and helpful. Kids like the indoor pool and the game area. Not much else to say so now I'll say more without saying more just to get the character count up so Trip Advisor will let me post the review. Wish there was a spot here to complain about Trip Advisor.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for posting a review and your recommending us for those skiing in the Catskills with their family. We appreciate you recognizing our staffs efforts providing clean, comfortable accommodations with a friendly and helpful attitude. We look forward to your retrun.

"5 stars hotel"

5
26/11/2016

We choose this hotel to be confortable and be able to dine at there restaurant. Since it was my friend birthday, we wanted to be very confortable and have a nice meal. the confort of the bed was exceptionnal! We liked our experience at the lounge bar and even had diner there. the food was good for the price paid. I even took the left over to eat at lunch the next day! It was still good. I would recommend this hotel whithout hesitation.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review and choosing our hotel to celebrate your friend's birthday. We appreciate your endorsement of both our hotel rooms and our restaurant. We hope your plans include us next tiem you are in the area.

"Nice Hotel, But With Problems"

3
19/11/2016

I stayed at the hotel for one night, and found it generally pleasant looking and comfortable, although there was an odd smell in the room. Subtle, but unpleasant. Then in the morning I noticed several problems. First I saw that my sheets were stained; I had been too tired the night before to notice. Then I found a used washcloth hanging on the shower curtain rod and a rag on the closet shelf. I started looking more carefully at the level of cleanliness in the room after I realized housekeeping had not paid much attention to the room. The hotel was reasonable, certainly worth the money. The bed was very comfortable and everything worked properly. But a dirty room is very unpleasant. The phone was very dirty, the particular type of stains on the sheet gave me the creeps, and I am not sure I would be willing to stay there again. The final, but probably inconsequential point was when I checked out. I travel often and am used to the staff at the desk asking how my stay was; not this time.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for letting us know. We certainly apologize for the problem you had with the condition of you room. This is of course unacceptable and not what anyone should encounter on a stay at our hotel. Please contact me directly at the hotel 845 338 0400, Debra Harris , Director of Sales

"Nephews wedding "

5
15/11/2016

The hotel was great. Our room was clean and the complimentary breakfast was very good. This was a destination wedding, with several families visiting and no one had complained. We would definitely stay there when visiting again. It was within walking distance of several restaurants.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review and wonderful comments about your stay out our hotel. Many guests enjoy our great location near Historic Uptown Kingston with many shopping and dinning options. We look forward to your return visit.

"Great for the area, okay overall"

3
01/11/2016

The hotel is laid out very funky. Inside rooms can face arcade area in atrium and can be loud. Not great and clean and reasonable for the area. The general area is either high priced fancy places or scary no thrills. This is inbetween.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review. We are a large hotel with many options for rooms. We hope you were able to enjoy your stay with us. We hope you try us again next time you are in town.

"great business"

5
01/11/2016

I was traveling and needed a place to stay for the night as I needed y brakes repaired in the morning. I don't use credit cards so several other hotels refused me even though i was able to pay cash +a deposit. Best Western happily obliged and the place is great. Free wi-fi and breakfast. Friendly staff and a nice room . Thanks BW

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review. Great to hear that you were welcomed and that we were able to be there for you when you had an unexpected emergency. Thank you for recognizing our efforts and for your comments on our rooms and breakfast.

"Quiet and comfortable; shower not suitable for someone with a mobility disability"

3
27/10/2016

I stayed in a room in the wing overlooking the river (glimpses, actually). It was very quiet, except for the noisy a/c in the room, even when on low everything. Shower was excellent -- great pressure and good heat. Bed was good. Wifi was very slow. I was with a group and we had breakfast in the covered area between the wings. Breakfast was good. The room I had had a toilet for someone with mobility issues -- there was a large hand rail bolted into the floor. However, the shower was over the bathtub! If this is a room for a disabled person, why on Earth would there not be a walk-in shower? With a handheld shower spray? instead, you have to get into the bath to have a shower and it's a fixed head shower rose. Others in my group who had standard rooms said they had walk-in showers and no tub, but for some reason this room didn't, yet that's the room that needed it the most.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review. We do actually have wheel chair accessible rooms with roll in showers but do have one room in the style you described. We often have this room requested for those that prefer a bath tub but still need the additional grab bars and room for a wheel chair in the bath. It is possible you were placed in this room to keep you closer to others in your group. We are sorry if this room did not suit your needs. Thank you for your sharing your concerns. We appreciate you taking the time to let us know.

"Comfortable stay"

5
26/10/2016

Location of hotel was very convenient and easy to find. Service of staff, house keeping and manager was extremely customer friendly. Rooms were neat and clean. Breakfast was reasonably good but there is little scope of improvement. Overall experience was satisfactory.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank your review. We appreciate you comments on our service, staff attitude and room cleanliness. Glad you enjoyed your stay with us.

"Fine place to stay."

4
15/10/2016

Stayed here for an event at Dutchess County Fairgrounds. It has been recently renovated and is a nice property. Clean well appointed rooms. Nice bar with limited menu. Only complaint was breakfast did not open until 7 on weekends, not even coffee! There are coffee makers in the rooms, but nothing in the lobby. The hotel was full and everyone arrived to eat at 7. Not pretty.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review. We appreciated your recommendations and suggestions regarding the breakfast times. We do open early on weekdays but an hour later on weekends that has worked well for our guests. We will look into event weekends that might need an earlier breakfast time for the future. Thank you again.

"Okay for a night."

3
12/10/2016

This is the 'conference' hotel I remember from my childhood. It looks like it was once a motel, but at some point, they enclosed the interior courtyard. Inside this courtyard are the gym, a small arcade, and the pool. The hours are odd: 10a-10p. Given that breakfast ends at 10a, and people often checkout around 10a, this struck me as odd. The pool was nice. I was pretty disappointed at first -- the 'circle' inside the pool looks like a hot tub in the pictures, but it is just a super-shallow section. It's purpose isn't entirely clear because there is no rail to keep small kids from falling in the 3' section. But my elementary school aged kids enjoyed it. The gym overlooks the pool and has a mixture of relatively new equipment. The arcade is overpriced and not appropriate for pre-teen kids. Most of the games are pretty graphic/violent. They all cost ~$1 for about a minute of play. There is not even a 'token' pac-man or similar. The 'arm grab' is too difficult for kids, and the one time someone 'won' something, the game froze, sounding a siren, and refusing to relinquish the prize. The air hockey table has some plugged holes and does not work right. And, the pool table doesn't accept the same tokens as all the other machines. I'm glad my room wasn't near these machines which are 'on' until 10p. The hotel should remove this stuff. The room was fine -- clean and renovated relatively recently. The breakfast decent.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review. We are sorry the we did not meet your expectations on your recent stay. We do have set hours for our courtyard, arcade area and indoor heated pool from 10am to 10pm since our sleeping rooms do surround this area. We do offer a check out time of 12pm or 2pm later check out if you wish to stay and enjoy the pool. Thank you for letting us know about your concerns with the arcade area, we will review with our vendor. Hope you have a chance to try us again.

"Our Weekend in Kingston"

5
12/10/2016

This was our 3rd stay at this hotel. There is a reason for that. It is clean, neat and well managed. The people that stayed in our non smoking room probably smoked, when we called the front desk, the had someone up in our room to freshen it within 3 minutes. the atmosphere is wonderful as we had a room with a view of the creek. Breakfast was good also. Don't hesitate to stay at this conveniently located hotel in Kingston....

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review and your repeat visits. We appreciate you acknowledging the efforts of our staff to offer clean and comfortable rooms. Our apologies about the actions of the guest before you. Thank you for your understanding and giving us the opportunity to correct this for you. We look forward to having you stay with us in the future.

"Another pleasant stay"

5
07/10/2016

This particular Best Western is my home away from home when I visit the small city where I lived for many years. Clean, comfortable, pleasant staff, good breakfast with selections of hot and cold foods, Heated, salt-water pool to get the kinks out. Pet-friendly. I'd suggest a room on the creek side rather than the pool side for quiet and privacy. Just off NYS Thruway--very convenient. Price is good for being this close to NY City. Pizza restaurant next door is very highly rated, and I concur.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you and great to here that we are your home away from home. We appreciate that you recognized the efforts of our staff to provide clean comfortable accommodations as well as a good breakfast. We look forward to your return. Thank you!!!

"Nice hotel, close to town center"

4
06/10/2016

We were very surprised by the lovely town of Kingston, NY. We had planned to tour the Vanderbilt Museum and FDR home and presidential library, which is only about 30 minutes away in Hyde Park. Kingston has several very good restaurants which made our choice of staying the Best Western very convenient. It is close to town center and the interstate. We would definitely stay at the Best Western Plus again.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for posting your review and your comments about are great location. We are a great spot when visiting Hyde Park, Rhinebeck, Woodstock and Saugerties as well as Historic Kingston. We look forward to your return visit.

"Unusual property"

4
05/10/2016

We were here for two nights for work. The staff at the front desk were great. We found it unusual that we were given a map to get to our room, until we started walking. As another mentioned, it's a labyrinth of sorts. It's all set up around an atrium including a very nice pool and arcade area. Our room overlooked this. We actually were very amused at getting lost once or twice. The rooms are clean, the hotel is a bit dated where the rooms are. We ate at the bar one night, our burgers were very good. Breakfast in the morning, while typical, was far better than Holiday Inn Express breakfasts. Coffee was very good too. The hotel is a quick drive to Kingston, and we enjoyed a fun afternoon walking and exploring this neat town.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review. We are a large 208 room hotel so we have found that providing guests with a map and floor plan of the entire facility is helpful. Thank you for recognizing the staff and the restaurant offerings.

"Loud Wedding Hotel"

3
04/10/2016

Be forewarned the walls in the rooms are paper thin and you can hear everything from surrounding rooms. Also, there are limited pool hours. The breakfast, while convenient, is not very healthy or tasty and can be packed with hangry people. Otherwise, the staff was very accommodating and friendly, and location of the hotel within walking distance to some great local restaurants and bars.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for posting a review. Our pool is open from 10am to 10pm so as not to disturb our hotel guests. We are sorry that our breakfast was not able to accommodate your needs. We offer a full hot breakfast featuring eggs, breakfast meats & potatoes, make your own waffle station, hot oatmeal with toppings, cold cereals, whole fruits, yogurts, assorted breakfast breads and pastries, assorted juices, coffee and hot tea. Thank you for recognizing our staff attitude and our great location.

"Great stop for Woodstock and Bethel Woods"

5
21/09/2016

The property is essentially a conference centre and its design is functional. However, this means that travellers can expect top quality service with respect to room comfort, wifi connectivity, fitness room/pool, restaurant, breakfast, and service. In all a very nice place to stay and I would pick as first choice if returning to that locatiom.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your wonderful review of our facility. We are a full service conference center as you noted and do strive to meet the needs of both the business and the leisure traveler. Our location, near Woodstock as well as many Hudson Valley and Catskills attractions is ideal for many travelers. Look forward to having you stay with us again on your next trip.

"How to get lost in the Best Western labrynth"

5
15/09/2016

The BEST WESTERN Kingston is an excellent place to stay the night. It is so big, however, that initially it is possible to get lost trying to go from the computer room to the bedroom suites. All in all, a good experience.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your comments. We are a large hotel with many room location options for our guests. We are always ready to assist guests with the layout of the hotel. Thank you for sharing that you did have a good experience and we hope to have you return again.

"Nice place - very helpful staff"

4
15/09/2016

This location was very nice. The rooms were spacious and clean. I cannot say enough good about the staff. They offered suggestions for dinner, as well ad provided a history of the town. Would recommend this for business or pleasure.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for the review and your nice comments about our staff. We strive to provide clean, comfortable accommodations and provide friendly helpful service to our guests. Great to hear that you recognized our efforts. We look forward to having you stay with us again.

"Very pleasant Hotel and Staff"

5
14/09/2016

Stayed one night on our way to a motor cycle event. Harley Davidson recommends BW. They have a bike wash area if interested. Since we are on bikes we always look for a Hotel with a restaurant and bar. Very nice stay

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your endorsement. We are motorcycle friendly as you pointed out in your review with our bike wash station and welcome item. Thank you also for mentioning our on site restaurant and bar. Glad you enjoyed your stay.

"Great spot to launch your Kingston/Hudson Valley exploration"

5
12/09/2016

The kids and I really enjoy this place. Super easy convenient location off the thruway. Great spot to launch your Kingston/Hudson Valley exploration. We made last minute reservations for both times we've stayed there. It's spacious, clean and elegant. We will definitely be back.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
We appreciate the endorsement and your taking the time to post a review on our property. Our great location with easy access off the Thruway and next to the Historic District is a big plus for us. We also now are offering complimentary hiking passes to the Mohonk Preserve. Just as a the desk next time you are with us.

"Enjoyable "

4
11/09/2016

I really don't have one complaint about this hotel. From the moment we walked in, the staff went above and beyond to help. The room was comfortable and well appointed. Full hot breakfast and nice amenities. Truly, the only thing that I can knit pick was that the bathroom was quite small ( I only noticed because we have a disabled person in our party). I would definitely stay here again.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for the review. Great to hear that you enjoyed the room and our full hot breakfast. We do have larger bathrooms ( shower only) option in our executive section of the hotel as well as a few accessible bath rooms that are larger so just let us know next time and if we are able we certainly would make a change for you. We do also have 2 wheelchair accessible rooms with roll in showers. We look forward to having you stay with us again.

"Nice But Beware "

3
11/09/2016

Very nice hotel. Breakfast was decent with home fries, sausage and eggs. If you want quiet book your room away from the pool area where the arcade is and the air hockey table. Our room was next to a suite where you could hear through the adjoining door lots of singing, music and talking. Wifi was not great we had to go out to the lobby off and on. I think 249 per night with a 2 night min is a bit much.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review. We are sorry you were disturbed by other guests during your stay. We are also disappointed that we did not meet your expectations. Hotel rates do fluctuate seasonally in this area. We do pride ourselves on providing clean comfortable accommodations and a full hot breakfast. We hope you choose to try us again next time you are in the area.

"Dinner and cocktail gathering for large group"

5
10/09/2016

Recently renovated Best Western Plus of Kingston, hosted our event in capable style with dancing, DJ reunion sounds of the 70' through today in an intimate setting of one of several designer set conference/ballrooms. Lounge also featured a nice gas flame stack stone fireplace. Appetizers and tid bits preceded a fresh hot buffet featuring boneless chicken parmigiana, stuffed fillet of sole, hand carved at the station prime rib. Various vegetable, potatoes, pasta & rice sides were delicious. Banquet and groups manager Diane Mancuso Ferhring is to be complimented on an excellent presentation of centerpieces and providing customized gift favors. One mile off the exit 19 Thruway Circle/ Washington Avenue exchange

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your wonderful review of your experience here for your class reunion. Thank you also for your praises for Diane's efforts. She is a dedicated hardworking part of our team. We also appreciate you sharing you opinion on the facility and the food. We entirely renovated our banquet and conference space as part of the 7 million dollar hotel renovation. We hope to have your group back with us in 5 years!!!

"comfort"

3
10/09/2016

for the price, comfort of bed could of been better nothing special about the hotel dining service staff, very friendly hard to figure out how to get around to your room the food was good, but nothing special.

"A few things to keep in mind..."

4
07/09/2016

This hotel has an indoor pool (non-chlorine I'm told) with many rooms looking out or right on the pool level. If you need to keep an eye on kids having a pool level room is great. However, if your room looks out onto the pool area you will be disturbed by all the noise. So ask for a room a way from the hotel if this is a concern. Also, the place is dog friendly. I love dogs. But not when they bark constantly because the owners leave them alone and I can't sleep. The bed was very comfortable. Free wifi. Plenty of outlets for plugins. The decor is cave-man friendly; dark and masculine. This is also a conference center and wedding local. The free breakfast is a great deal. Scrambled eggs, sausage or bacon, carbs, yogurt, juices, etc. There is also a full restaurant menu. The level of cleanliness is so-so. My room was skipped by housekeeping one day but no biggie. The day it was cleaned my hair left in the sink that morning was still there on my return. Dusting was apparently optional. The staff is very friendly and cordial. They were able to move my friends away from the pool noise at their request. The location is right off the Thruway. There is a pizza place right nearby. I would return here because of the convenience of location to New Paltz, Opus 40 and Woodstock. Check out the French restaurant in town.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for all your comments on your stay and our offerings. We apologize about the disturbance from our pet wing. We do permit pets in a limited area of the hotel but do require that they not be left unattended in a room. Most pet owners appreciate our acceptance of pets and adhere to the requirements. Great to hear that you also enjoyed some of the wonderful attractions and nearby restaurants. We look forward to having you stay with us next time you are in town.

"Very Nice Hotel"

5
06/09/2016

Stayed here for a wedding this past weekend. Room was very nice and staff was very friendly. It is located right off the throughway. One of the nicer hotels in this area. They do offer free breakfast the starts at 7:00a.m.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for posting a review. We appreciate your comments on the room, staff and our breakfast. We are a popular spot for weddings with easy access to both Historic Uptown Kingston and the New York State Thruway. Hope you have another opportunity to stay with us.

"Great stay, great location! "

5
05/09/2016

Great stay! Traveling alone on business. Safe, clean updated accommodations super close to a lot of restaurants and shopping, and historical sites! Easy parking, great free breakfast, wifi, and nice business center. Would stay here again! Another great stay at a best western!

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Rebecca, thanks for the great review. We appreciate your endorsement of our facility and noting that we are a safe location that met your needs. Thank you also for your comments our convenience to the historic district with shopping, dinning and sites to visit. We look forward to your return visit.

"Clean and Convenient"

5
28/08/2016

Just stayed overnight because we were going to the Dutchess County Fair. Didn't have any kids with me but the indoor game and pool area looked like a great place for families. Breakfast was good and included in price. Hotel recently refurbished, was very nice.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for the review. We are a great choice when visiting many of the events held at the Dutchess country fair grounds. We appreciate your recognition of our renovation and our breakfast. Thank you also for noting that we are a great choice for families.

"Great place and we could bring our little dog."

5
27/08/2016

Exceptional cleaning staff. They really made our stay a nice one. This is a very friendly and very clean place to stay! We were able to travel with our little dog and stayed 4 nights in a non smoking room.The breakfast was great They had a nice variety and the tables were always cleaned after every guest. If I was going to travel anywhere nearby I would stay here!

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review and for recognizing both our housekeeping staff and the restaurant staff. We continue to offer pet friendly rooms in the hotel to our guests and look forward to you staying with us again. Thank you again!!

"Good place to stay in Kingston "

4
25/08/2016

Lots of amenities - something for everyone! Pool, poolside shower, arcade, air hockey, billard table, nice lounge and a very good breakfast buffet. The beds were very comfortable, the towels were soft. My only complaint was the air conditioner which was too noisy and didn't seem to cool the room enough.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for posting your review. Great to hear all that you enjoyed during your stay. Families always enjoy our pool and game area. Our apologies that the air conditioner did not cool the room, next time give the desk a call so we have an opportunity to correct it for you. We look forward to having you stay with us next time you are in the area.

"Excellent Stay"

5
21/08/2016

We were checked in promptly and the room was clean, modern and comfortable. The location is very convenient, right off the traffic circle that the Thruway exit leads to. Downtown Kingston is about 6-8 minutes away. There is a large, enclosed interior area between wings of the building with a pool and arcade for kids. The bulk of this area is used for business meetings, charitable organization presentations, etc. There were several events going on while we were there. The morning breakfast was sometimes busy with softball teams, Rotarians, etc. but the staff did a great job of keeping the area clean and the food freshly stocked. Food was above average for a motel breakfast -- good variety of foods and nice and clean. On one especially busy morning a whole extra coffee area was set up. Despite all of the activity in the common areas, in the wings where the rooms were located it was quiet and restful. The room entry cards worked perfectly every time. Nothing is more annoying than checking in after a long drive and getting cards that don't work or only work intermittently. That was never an issue here. Housekeeping was unintrusive and efficient. Overall, this hotel is a definite cut above the typical upstate New York motel. We enjoyed our 5 days there and will return when we visit Kingston in the future. .

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank four for you review and for recognizing all our efforts. We appreciate your comments our all that you experienced at our hotel from the food, service, cleanliness and comfort. We value your endoresement and look forward to having you stay with us again.

"Good Value and Convenient Location"

4
14/08/2016

As far as chain hotels go, this Best Western Plus is a good option. It is well situated--not far from the highway exit/entrance, minutes away from the Kingston Bridge and Kingston's major historic sites. Nearby (within walking distance) are Hannaford's Supermarket, a 24hr CVS, and 2 of Kingston's best "cheap eats"--Dietz's Diner (open 24 hours) and Diesing's Bakery. We stayed in a king bed room with a sofa. The room was pretty small, but was well-equipped and laid out in such a way as to take advantage of the compact space. The large flat-screen tv had a great picture and could be comfortably viewed from both the sofa and the bed. There was also a desk (opposite the sofa) and a small microwave and fridge (no freezer compartment) under the tv. The air conditioner worked well even on very hot days. The bathroom was a bit cramped, and the bath amenities were sparse. We had housekeeping only once during our 3-night stay (our choice), and it was merely satisfactory. Wi-fi service in the room was spotty and unreliable. One night we managed to watch Netflix on our laptop without much problem, but the next night I couldn't even call up basic websites (including Trip Advisor) without timing out. The free breakfast is OK--just as at all of the similar hotel chains -- eggs, make-your-own waffles, pasty oatmeal, a selection of processed breads and pastries, dry cereal, yogurt, etc. Not a lot of whole grain or low-fat options, but that's pretty typical of these places. Investigated the indoor pool area, but did not use the pool itself. The ambiance of the pool area is a bit strange and somewhat off-putting: an empty mall-like courtyard with a section of video game machines off to the side. The hotel has no outdoor public areas other than parking lots.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for submitting a review. We appreciate your comments on our location and the room amenities you enjoyed during your stay. We strive to provide an enjoyable breakfast for our guests. We look forward to having you stay with us again.

"No "plus" at this hotel"

4
02/08/2016

Reservation was pre-paid to guarantee adjoining rooms. On arrival asked desk staff to confirm that they were and was told they didn't have all the rooms memorized. Found that rooms were not adjoining and had to return to desk to get that sorted out. Rooms were near pool and too smelly so we asked to be moved and were. Door to one room stuck and had to be pushed/pulled very hard to make it work. Asked housekeeping for razor and didn't receive, they often didn't replenish some toiletries. Hotel is like a maze.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review. Sorry we did not meet your expectations on this visit. We do strive to accommodate guest's special requests. Do try us again. We have many options of room locations in the hotel.

"Very Convenient Place to Stay!"

4
29/07/2016

This is the third time we have stayed at this hotel. We're usually accompanied by our pet shih-tzu, so this pet-friendly hotel right off the Thruway is perfect for us. The rooms are always clean, the staff always friendly, and the free breakfast buffets are nice.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for posting a review. We appreciate you pointing out what you enjoyed while at the hotel. We look forward to having you stay with us again.

"It's not bad"

3
27/07/2016

The last time I stayed it was a Holiday inn. Since then, Best Western took over and made many upgrades, mostly in the bedrooms which are decent. They do not have extra cots as the upgrades included bigger beds, so a cot won't fit( at least that was the case in my room). Ask before you go as you cannot count on it as we did. The guy at the front Dest did offer extra bedding to help accommodate us( sleep on the floor). The air conditioning in the bedroom was great. The price included get your own breakfast which was good, the restaurant food wasn't bad, but not great either.The bar area is small and closes early. There is a pizza place a very short distance away... At the end of the hotel parking lot... The pizza was excellent!! Many of the workers were nice and helpful , however a couple at the front desk were just plain grumpy (over the simplest requests). The maid service was fine. The pool area and game-room are the same as in the past... Good for kids. For a small fee you can bring your dog (if they still have pet rooms available). The weirdest thing : The bathrooms do not have exhaust fans... Instead they have vents that connect to the bathroom in the room opposite your room. You can hear clear as day the people in the next bathroom (talking and making bodily sounds I will not describe here).... Somewhat strange and disgusting. The ice machines worked well and there were vending machines to buy snacks and drinks at reasonable prices. The room prices were a bit steep, but it was mid summer and they did give a AAA discount. I would stay again, but would also seek other options in the area.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for posting a review. We are sorry we did not meet you expectations and for pointing our some areas where we need to improve. We did remodel the hotel and now have two queen size beds in our two bedded rooms and no longer can accommodate cots.

"Good deal"

4
25/07/2016

This hotel is close to everything, has a decent (slightly overpriced) restaurant, nice indoor pool, and totally adequate breakfast. The staff was pleasant and helpful, the room was clean, and the restaurant was not crowded. There's even a small arcade for entertainment! Just make sure that you bring some cash because the ATM was not working and the vending machines are cash only!

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for you review. Our apologies regarding the ATM machine. Our vendor is usually quick to respond but thank for letting us know. We appreciate you acknowledging the staff as well as the restaurant and the room cleaniliess.

"Great Place to stay"

5
25/07/2016

My first time here at this hotel. It was immaculate, the staff was efficient and courteous. The room was spotless, had no odor and the beds were perfect. The area where the breakfast was served was a little too warm, perhaps the blowers for the A/C weren't working? We chose to sit at the elevated table on the bar stools and it was more tolerable.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for posting a review for us and your comments on the cleanliness and the staff efficiency. Our apologies regarding the restaurant room temperature. Certainly is not normal for us. Will check on the equipment to see what problem may have occurred. We look forward to having you stay with us again the future.

"Remodeled"

4
23/07/2016

Stayed here as part of a group. Checking was efficient. The rooms were large ,clean and recently remodeled. Larger than typical TV and comfortable mattresses! The food was very good! Pleasant 2 night stay.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
We appreciate you taking the time to share your experience. Thank you for your comments on our rooms, the TV, the mattress comfort and the front desk service you received.

"Pricey accommodations"

4
21/07/2016

I booked a standard two bedroom room for a function held at the best western for one of the department offices, promotions .I asked for a group rate being I was sure some other employers would be booking.$200.00,a night,well I payed it but thought good god I only live twenty minutes away but it would be late and wanted to have a glass of wine.l think they took advantage, over charged.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for sharing you experience. Sorry that you felt the price was too high. Our rates do include a full breakfast and are fairly priced for this area during the summer season. You did receive the group discount that was set up for your group.

"Fine for a night's stay, but not worth the money paid."

4
20/07/2016

The hotel was fine, but very overpriced. We paid over 200 dollars a night. There must have been some kind of event in the area. There was a decent indoor pool area and an arcade area that the kids liked. There was a strange atrium area with many tables covered in tablecloths, but not much else. The front desk upgraded us to a "walkout to pool" room which was kind of them to do, but it wasn't really poolside, just on the 1st floor (same floor as the pool). Breakfast was your typical "breakfast included" fare. Waffle maker, toast, stale bagels, eggs, bacon, yogurt and the like. It worked out fine for a night's stay, but I couldn't believe the price when my husband told me.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review. Our walk out rooms are located on the first floor with direct access to our indoor recreation area that includes a heated salt water swimming pool, fitness center and game area with ping pong table as well as video games. I am sorry you felt the room cost was too high. We strive to provide clean comfortable accommodations and a full breakfast at a good value. We look forward to having you stay with us again in the future.

"Nice hotel, good breakfast,"

5
18/07/2016

We stayed at this hotel for a night while traveling. The hotel was very clean and nice, the room we had (single queen) was small, but adequate. Breakfast had a good selection of the usual foods, including cooked oatmeal. The service was excellent. The only issue is that the hotel is in a very busy area and early in the morning we had lots of noise from the parking lot.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for taking the time to share your experience. We do have different room type options so next time you may want to try one of our double queen or single kings rooms. I apologize for the morning noise. Many of our mid-week guests are up and out early to go to work. We do also offer inside rooms that you may want to try next time. Thank you also for your comments on our breakfast offering and our staff.

"Not pleased with the sleeping area we were given"

3
13/07/2016

The hotel is very clean, I was not impressed to be placed at the pet rooms area when we don't have pets and the rooms either side of us had barking dogs. They finally settled by 11:30 pm but when you pay $192.00 for a nights sleep then thats what you expect to recieve. the breakfast area was very need and well taken care of. Upon check out the front desk didn't seem to concerned that we had a interuped nights sleep. If this is what Plus has to offer I'm staying with our Best Western in Watertown, New York

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review. Our apologies that you were unhappy with your room location and sorry that we did not have the opportunity to offer you an alternate accommodation. We have just one short wing that we use for our guests traveling with pets. Please do give us another try we have many room location options. Sorry for the error in assigning you a pet friendly room location.

"In town for wedding"

5
10/07/2016

We were in Kingston for a wedding this weekend. The best western was centrally located, clean, and had a fun pool area. The only downside was someone pulling the fire alarm in the middle of the night, but it's hard to blame the hotel for that. If we are in the area again, we would def go back!

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank your for your review. Great to hear that your enjoyed your stay and for your understanding that we cannot always control how another guest acts at the hotel. We appreciate you business and hope you get an opportunity to stay with us in the future.

"Exceptional Service - beyond the call of duty"

5
08/07/2016

I stayed at the Best Western Plus for a week in June whilst attending training nearby. This hotel far exceeded my expectations in every way. The staff are unbelievably helpful - I ordered books to be delivered there - they were ready and waiting for me, I wanted to change rooms to a different location - no trouble at all - I was moved instantly. The room was perfect and the bathroom facilities too. It has recently been renovated and is in good nick. Accommodation included breakfast was was more than adequate. I want to thank all the staff at the front desk as well as the Manager - who were so accommodating, helpful and friendly.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review and for recognizing the efforts of our staff. It is our goal to provide the kind of service your describe in your review. Thank you and hope to have you with next time you are in the area for a training.

"Reasonable hotel, especially good for older children"

4
07/07/2016

Stayed one night on a way up to Albany. We had stayed here many years ago, as my grown-up son reminded us. Nice breakfast and lobby, has an indoor pool and video game area for children, which is what makes the place special enough to justify its higher price, but if that is not important to you, then perhaps look elsewhere. Rooms were adequate as were beds. Bathroom was on the small size. Take an outside room, not one that faces the indoor pool area unless you are wanting to look down on your children. Went to an pleasant, reasonably priced diner across the road "Olympus", for dinner.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your sharing your experience. We appreciate your comments on breakfast and our indoor pool and game area. We hope to have you and your son stay with us again in the future.

"Friendly, comfortable hotel"

5
05/07/2016

The employees at this hotel were very pleasant and helpful. It did not matter what their position was, there was not a single person that we ran into that seemed as if they did not want to be at work. The breakfast there was one of the best hotel breakfasts that we had in a long time.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review and for recognizing our staff. Our goal is to provide great service and it is wonderful to hear that the staff is doing their part. Thank you also for your comments on our breakfast. We look forward to having you stay with us again.

"Nice Hotel and Good Food"

5
29/06/2016

I had lunch there and we had a conference in one of their rooms, but I did not spend the night. The lunch was really good (had a hot turkey sandwich). The place is really nice and clean though, and the staff was friendly. It seemed like a nice place to stay if we ever needed to

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your comments on your meeting experience. We are a great location for conferences and have the added convenience of being able to cater to a groups food and beverage needs too. We appreciate you also recognizing the efforts of our staff.

"Recommended"

4
28/06/2016

In Town for graduation, nice general appearance of facility, clean rooms, nothing special, pleasant employees, better then average Breakfast buffet, Pricing a bit much but i would stay there again if in the area

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
We appreciate your comments on your experience at our hotel. We strive to provide clean comfortable accommodations and a full hot breakfast. Thank you also for recognizing our friendly staff.

"Fine- nothing special"

3
16/06/2016

Stayed here for a wedding. Hotel has been renovated but you could tell they were just basically covering up the old stuff- I am not picky but noticed lots of small things like cracks in shower tiles, small peeling paint spots, carpet beginning to come apart, wonky toilet, etc. Breakfast was fine, staff was friendly, warm pool was nice to swim in with family. I felt it was overpriced for what type of accommodation they were offering- stayed at a brand new Best Western Plus right in NYC after leaving here and it was way nicer, offered more amenities, and actually cost significantly less.

"would recommend"

3
13/06/2016

This hotel was recently renovated and is in good condition. has a great work out area, pool and child area. The hot breakfast is included and just perfect! If you can get a room in the courtyard I think that would be preferable. Otherwise It was a bit of walk to the room.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for sharing your experience at our hotel. We appreciate your comments on our breakfast, pool and recreation area. The courtyard rooms are very popular for families.

"Very pleased and satisfied"

4
10/06/2016

Our room was very clean. Bed was very comfortable. Requested additional pillows and towels and they arrived to us promptly. Used the laundry facilities without any problems. Great staff. Good variety of breakfast items. Very pleased with our stay. Will stay again!

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review on the comfort and cleanliness of our hotel rooms. We strive to meet our guests needs and great to hear the staff was timely and attentive. We look forward to having you stay with us again.

"Smelly room with flying insect"

1
09/06/2016

Long journey to arrive at a smelly non smoking room with flying insects while paying over $200 for the night. Hotel is full so no option to change rooms. When I last stayed here, it was under construction so I made allowances. But this is allegedly a better hotel in Kingston, sadly not the case.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
We appreciate you sharing your experience. We were disappointed that we did not meet your expectations on this occasion, our apologies for any inconvenience or discomfort you felt. Thank you for sharing you feedback as this allows us to correct problems as they are reported. Please do try us again. Your experience is certainly not the norm or acceptable.

"Okay time staying at this hotel"

4
08/06/2016

Wifey and I stayed here in Dec 2015. It is a sweet little hotel located in a small town. The parking is free and since we stayed here so close to Christmas, there was very cute little Christmas style decorated train that ran next to the hotel. If you are a fan of Christmas like I am, you will love to see it! The hotel was nicely decorated. The staff was friendly and informative. Our room was standard and good for the price we paid, nothing special. The bed was okay and I slept fine. The bathroom was clean and well lit. I do agree with other reviewers about the long dark hallway which is a bit creepy. The breakfast is free and it is your usual buffet style breakfast with eggs, potatoes and some other sad looking breakfast items. All in all I had an okay time staying at this hotel.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review. We appreciate the feedback on our renovation and your overall impression of our hotel. We entirely renovated the hotel over the past two years to provide our guests with modern comfortable accommodations. We are a two story hotel with over 200 rooms that provides an indoor pool, fitness center and game area in the center courtyard. Thank you recognizing our staff. We appreciate you recommending us.

"Clean, Quiet and Comfortable"

4
06/06/2016

Stayed here for the Country Living Fair. Rates were quite high during this time because of the fair. The hotel is recently remodeled and very clean. Beds are very comfortable and the hotel is quiet. The hallways are a bit dark and on the end we were staying the hallways were super hot. The room was cooled though. Nice shower and good water pressure. Wish there was an elevator on the other side of the hotel. Would stay here again.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review. We appreciate the feedback on our renovation and your overall impression of our hotel. We entirely renovated the hotel over the past two years to provide our guests with modern comfortable accommodations. We did add two elevators during our renovation and thank you for your comment regarding the recommendation of adding a third elevator. We look forward to having you stay with us again.

"weekend in Hudson Valley"

3
06/06/2016

Hotel has good and bad points: bed/pillow uncomfortable, A/C noisy and at end of cooling cycle would shut off with a squeal awakening us all night long; position of desk right next to the A/C made it freezing to work at the desk. Furniture should be rearranged so bench for suitcase is next to A/C and desk should be on other side of TV/ bureau unit. The breakfasts were very good. The staff was both friendly and helpful. Seemed pretty expensive for the value received.

"effective lodging"

3
06/06/2016

The facilities are a bit tired, but clean. The on site food is not all that good, but there are lots of local places to eat instead. Breakfast is included, but can get crowded. As long as you have other plans in the area, this is a fine place to lay your head down at night.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for sharing you experience. We appreciate your endorsement of our new clean comfortable rooms. We are located just blocks from Historic Uptown Kingston. Great to hear you got a chance to enjoy some of the fine eateries. We look forward to having you stay with us again.

"good nights sleep"

4
06/06/2016

This hotel was quiet and clean enough, although a little pricey for the area. Excellent mattress, decor could use a little updating. make sure you ask for a room with a window to the outside, there are a few rooms with windows that look out on an event space. Very close to shopping and restaurants. convenient to the highway.

"Will most likely not be back next year"

2
04/06/2016

When we first arrived we had a nice room with lots of natural light. It was on the second floor away from the pool/arcade area. We enjoyed the first night. However later, the ceiling began to leak. They looked at it but it couldn't be fixed in a short period of time. They moved us to a dark gloomy room near the pool area. We couldn't have natural light because if our light blocking (unfortunately not sound blocking) curtains were not closed people could see everything we did. That night we got back from dinner, and there were kids playing games, yelling, adults talking, people jumping in the pool. You could hear EVERYTHING. I mean seriously if you are going to have rooms right next to a pool and arcade games at least use soundproof walls.

"An Enjoyable Stay"

4
04/06/2016

Convenient location, just off the Thruway traffic circle, extremely kind and helpful staff, immaculately clean public spaces and room, free breakfast includes variety of hot and cold foods. I had a microwave and refrigerator in my room. The warm saltwater pool felt great after a long day's drive, but coming back hot and sticky from sightseeing the next day, I would have rather had a cold, freshwater pool to jump into. The combo of cold pool and a hot tub would be more inviting, I think, and I said so in my comments to the motel. Also the pool does not open until 10am, so guests can't take a morning dip before starting their day. The motel is pet-friendly, which I may take advantage of in the future. Decor was drab throughout, although this motel had been renovated. It could use brighter colors and green plants. Pricing was a little high, I thought, for what was a fairly standard motel experience two hours north of New York City.

"Stayed here while traveling to Vermont"

5
01/06/2016

Clean rooms, quiet, courteous and helpful staff. Great breakfast buffet (free). Was very pleased with the room and overnight stay while traveling. Close to I-87 exit. Close to shopping. Pleasant stay.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for review. We appreciate all your comments on our facility, great location and our awesome staff. We look forward to having you stay with us again.

"A great place to stay in the Mid Hudson Valley"

5
30/05/2016

Clean, quiet and comfortable. In Kingston NY you can't ask for or expect anything better!! Pricing was on the high side due to graduation at Bard College, even so less than $250.00 including all taxes was worth it given the fact it was only a 15 minute drive to Bard

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review. Great to hear that you enjoyed your stay at our hotel. We do offer a year round 20% discount for Bard families. We pride ourselves on offering clean comfortable accommodations as well as a complimentary breakfast as an added value. We hope you have the opportunity to stay with us again.

"Almost perfect "

4
29/05/2016

We were in Kingston for a couple of days to look the area over. We were very pleased with the location of the Best Western Plus on Washington Avenue; its location is on the edge of Kingston, along Esopus Creek, and because we needed a pet friendly room, we were at the back of the hotel where there was plenty of room to run the dog. Our room was lovely, spacious, clean, comfortable. And here is a big surprise – the Wi-Fi was absolutely excellent! I often find in a pet friendly room that we are way down at the end of the hall and the Wi-Fi is weak – not the case here. Color me happy :-) Breakfast was excellent, and the people in charge of it were very efficient. There was a college baseball tournament going on, and at least two teams were staying at the Best Western, so there were plenty of people at breakfast both mornings; but those in charge kept the items well-stocked. So it wasn't a problem at all. In fact, it was kind of fun to see all those college kids :-) We wanted to learn a bit about Kingston, so when I checked in, I was given some information – a map of Kingston and other printed materials. That was very helpful. And I must compliment the people at the front desk – they went out of their way to be helpful and pleasant and friendly. The only negative at all was that the refrigerator in our room still held the food that was left by a previous guest. That was a little icky, but I just threw it out with the trash the next day. Not a big deal. But here's something funny – the hotel sent me a request for a review. I did the review, and I mentioned the food. In response, from a manager at the hotel, I got a canned email thanking me for my review – it did not mention my food issue at all, so I was pretty sure that the manager had not read my review. I tried to reply to the manager's canned response, and it bounced back to me. Wouldn't you think they would use a working email address for that? I would. But oh well. In any case, it was a good stay, a good time, and we will probably go back. It was a little pricey, but the Hudson Valley is a little pricey, and the BWP was a good place to stay.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Wow thank you for the wonderful review. We appreciate all the feedback on our pet friendly wing of the hotel. We are happy to continue to accommodate our guests that travel with pets and have designated an area with easy access to walk your dogs. Thank you for recognizing the efforts of our staff. It was a busy week and they did a great job to insure both the groups and our individual guests had a great experience. Sorry for our misstep on the refrigerator in your room. This certainly is unacceptable. Also thank you for letting us know about the error with our email set up. I will correct that today. We look forward to having you stay with us again.

"A nice surprise!"

4
22/05/2016

We were in the area (sans kids) for a wedding down the road, which seemed to coincide with graduation weekend, so we were a little further away from our goal destination but this worked out great. The hotel was apparently recently renovated. We didn't see much of the rest of the hotel, which was fully booked for the weekend for a convention. The staff were incredibly friendly and we were able to check-in early to get ready for our friends wedding, which was a huge help. Our room had a queen size bed which was very comfy. The room was tastefully decorated, and we had a room at the back of the hotel on the 2nd floor, which was close enough to a separate entrance which was convenient for us. It was very quiet which I thought was great given that the hotel was fully booked! The bathroom was small but flowed well. My only issues were that while yes, the hotel has been renovated not that long ago, the bathroom was a little rushed. There was no fan, so it got very steamy very quickly. I am not 100% certain that they just didn't paint over the panel for it. And the counter was slightly loose, or was once fixed to the wall, but then separated, because you see on one side where it had dropped half an inch, and if you were feeling strong, you could wiggle it. There was also some stray hair here and there, which made me think it had been cleaned in a rush. I didn't bother raising it, because the rest of the room was okay, and we were grateful to get in before check-in at 3. I just ran the shower and had the water get them off the shower walls and tub floor. We had the option of free breakfast, but missed that the next morning, and instead slept in, so can't comment on that. All in all, it was a good stay!

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your feed back. Great to hear that our staff was able to accommodate your request for an early check in and that you enjoyed your stay with us. Our apologies for the concerns you addressed regarding the bathroom. We will address these issues as our goal is to meet our guests expectations and these concerns are not acceptable. Thank you again for taking time to post a review for us. We look forward to having you stay with us again.

"Met all Criteria"

5
21/05/2016

Stayed for 3 nights in a king bed room while visiting family. This Best Western met all our needs, plus more...good location in Kingston, reasonably priced (booked early with 3-night stay rate), clean facilities, very comfy bed, great breakfast which was kept well-stocked and attended. We requested a quiet room on the 2nd floor which the pleasant desk clerk provided. Nice view of the river which ran behind the property. There is an elevator. The room was decent sized and included a frig., microwave, newer flat-screen tv and sofa with a large ottoman. As others have stated, this hotel was recently remodeled. We found the furnishings and decor to be clean, comfortable and very eye-appealing. Well done!! Worth noting, the bathroom had a shower only, no tub. We actually preferred it, but others might not. Would definitely stay here again.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review and recognizing the efforts of not only our renovation but of our staff. We strive to provide value to our guests not only with all the room features you noted but also the breakfast. The section you stayed in does have the shower only feature. Additionally our hotel also has the traditional show and tub style bathroom. We look forward to having you stay with us again.

"An Ideal One-Night Stay"

5
18/05/2016

Strange as it may seem, we have but one complaint: the very noisy 5:50AM trash pickup; it was a rude awakening, at least in our room at the back of our hotel. Otherwise we can only say this was a great experience. Our kingside bed was the most comfortable in our memory; we both slept like babies (until the trash truck arrived!). The flat screen TV was enormous and the breakfast buffet was diverse and very good. The swimming pool was the perfect temperature, like tepid bath water; and squeaky clean. The complex which houses, in one space, the conference center, pool, video arcade, and fitness room, was interestingly situated between diagonally disposed wings of the hotel. It has a courtyard feel to it. Last but especially not least, if you are traveling with a dog, there is a long -ago-used, flat and elevated stretch of railroad parallel to the hotel, that is an ideal place for you and your canine best friend to stretch your legs!

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review and for pointing out some of the unique features of the hotel. In additional to the railroad bed next to us, parallel to that is a rail trail which has plans to link to other already established trails coming in to Kingston. We hope you have the opportunity to visit again. Thank you again for your comments.

"Nice, confortable, clean accommodations."

4
18/05/2016

Visiting family in Kingston. Needed a place to stay for two nights that was centrally located. Best Western was a good choice. The room was clean and comfortable. It was a good value. I had no problem booking a room. The facility had a very nice, large swimming pool and a moderate exercise room , neither of which I had time to use unfortunately.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your comments on the comfort and cleanliness of our rooms. We strive to offer a great value to our guests. We hope on your next visit you have time to enjoy more of our offerings. Thank you for staying with us.

"Quiet in Kingston"

4
18/05/2016

Although this property is large, I found it to be quite comfortable and fairly quiet. The location affords quick access to areas and attractions in Kingston. Breakfast is included and offered both warm and cold food choices. It is hard to find vegan food offerings here, though.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your comments. Great to hear that you enjoyed our quiet comfortable accommodations as well as our breakfast. Thank you for your recommendation of adding some vegan options.

"A Gem in Kingston"

4
16/05/2016

Great location, great room. Bed was very comfortable. Staff was attentive and included breakfast was tasty, well presented, and adequate. While we didn't use the in-hotel restaurant, other members of our group said its food and service were great.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Wow! What a wonderful review of our facility and our service. Thank you for your comments and especially recognizing the efforts of our staff. We look forward to having you stay with us again.

"Very happy with my stay there"

5
13/05/2016

I had a class there the next day after my night's stay and originally planned on staying in a cheaper motel down the street the night before, but didn't due to TV problems. I arrived with no reservation a little before 4 PM and was given the lowest rate (matched travel sites on internet) using my AAA card. The bed was one of the most comfortable beds I've ever slept in in a motel. The TV was a big high def TV (my guess about 40" but I didn't measure) with good channel selection. Breakfast featured a hot meal with good variety. If I ever have to stay in Kingston again, I would definitely return to this motel.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Wonderful to hear that you had the opportunity to fully enjoy our hotel. Thank you for recognizing the value we offer. AAA is a wonderful partner to Best Western. Thank you for staying with us.

"Lovely location clean and great value"

5
07/05/2016

Stayed in a 2 double bed room with 2 of my friends for a 3 night stay for a wedding. Lovely sized room. Really clean. Staff were helpful. Breakfast was especially lovely and included in the price. Can't fault it

"Best Western Plus Kingston NY"

4
06/05/2016

Clean, quiet place to stay. Breakfast regular options. Think charging for pets when LaQuinta and Country Inn and Suites don't is unfair. They don't charge for children who tend to be nosier and messier.

"Unexpectedly pleased."

4
03/05/2016

Very friendly and accommodating staff. Very good free breakfast. Clean rooms, and pet friendly. Would recommend, and will return. My only complaint is that the bed was too high, which did present a problem for me.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review and for recognizing the efforts of our staff. The new design does feature a higher bed. We are sorry this was a problem for you. We do offer guests bed step stools so do just ask for one next time you are with us. We look forward to having you stay with us in the future.

"Good value"

4
02/05/2016

This hotel was an updated version of an older hotel. The updates were nice, but not up to what I consider the standard of Best Western Plus. The hotel was clean and comfortable, with an attentive staff.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
We appreciate you feedback. Thank you for recognizing our efforts to provide clean, comfortable accommodations and a caring staff. Next time you are with us try a room in our executive section. This area of the hotel has larger bathrooms featuring a shower only arrangement. We look forward to having you stay with us again.

"Great Stay"

4
27/04/2016

Best Western recently took over this hotel and renovated it. They did a very nice job, as the first floor lobby area and the rooms are bright and fresh. The corridors could use a little work, but nothing bad. Service was excellent. The room was clean and quiet and the bed and pillows very comfortable. Two things to note. First, the bathroom is a tight squeeze. Second, the room with a double bed only has one double bed, unlike most hotels. So if you were thinking of sharing a room with someone you don't want to sleep with, make sure you have two beds. I didn't eat the breakfast, but it looked like standard complimentary fare. The coffee was excellent. There's a restaurant / bar, but I did not go there. Overall, this is now the best hotel in Kingston and at their prices, they are a great value too. The location is also great.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review and comments on our hotel. We do offer choices for types of rooms. Our rooms with two beds now have two queen size beds. We also offer rooms with one queen and one king size. Hope you have the opportunity to stay with us again. Thank you again.

"Great everything"

5
26/04/2016

We checked in with much confusion(our fault) but were quickly taken care of by a very accommodating staff. Our rooms were great, beds were very comfy and breakfast was ample. We chose BWP, because of previous travel and this one was located conveniently to our activities. The hotel and the staff were very child friendly and did everything to make us feel welcome. We will definitely stay there again.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for posting a review for us. Our hotel really is a great choice for families. Thank you for recognizing the efforts of our staff to be accommodating and kid friendly. Our location, just off the NYS thruway and 2 blocks from Historic Uptown Kingston is a great feature. We look forward to having you stay with us again.

"Great Staff/Rooms, Amenities and Food Could Be Better"

4
25/04/2016

Staff is extremely professional, courteous and helpful. However, I wish I'd requested an outdoor-facing room, as opposed to the room we ended up in, which faced the interior (indoor) courtyard, where people have events, swim in the pool, and play video games. I also prefer to see daylight and natural setting when I look out the window. Additionally, I really wish that Vegan/Gluten-Free options were offered, both as part of the complementary breakfast AND as part of the regular lunch/dinner/room-service menus!!!!

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review. We do our best to accommodate any guest request. Just let us know next time if you have a location preference. We appreciate your suggestions regarding vegan and gluten free options. We look forward to having you stay with us again.

"Great experience"

5
18/04/2016

The room was fabulous from the decor to the comfort of the bed. I had the bed sleep ever away from home. The complimentary breakfast included eggs, sausages, bagels, big fluffy bagels you make yourself and all the usual juices, buns, cereals, fruits etc. I was very satisfied and full. I loved that all the rooms have a frig and microwave. A big thumbs up for this hotel.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review and your comments on our complimentary breakfast. The make your own waffles are enjoyed by many of our guests. Thanks for the big thumbs up. Look forward to having you stay with us again.

"Perfect!"

5
17/04/2016

Staff was very nice, rooms are clean, the pool area was very clean, arcade area was awesome for kids and adults and breakfast was the best. I will be returning with my family again. Im definitely will recomend this hotel to my friends.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for the perfect review!! Great that you enjoyed our entire facility with your family. Thank you also for recognizing our staff. We look forward to having you return again.

"Hotel Accommodations"

4
11/04/2016

The Best Western Plus Kingston Hotel and Conference Center was better than the ratings that I saw on the sites I checked before I booked the hotel. It was a pleasant surprise. The included breakfast was tasty, plentiful and offered lots of choices.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Joyce, Thank you for posting your review. We appreciate your endorsement of our breakfast selection. We strive to please our guests and great to hear you enjoyed our breakfast. Thank you. Deb

"Excellent Value"

5
11/04/2016

The comfort & cleanliness of the room was pleasantly surprising since we thought the price was on the lower side. FREE breakfast was actually very good. Close to the highway but you did not feel like you were in an industrial area.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Lori, Thank you for your comments on the comfort and cleanliness of our rooms. We are easy to access from the NYS Thruway but do enjoy a great quiet location on the entrance to the historic district of Kingston. Rates are affordable during the spring season. Great to hear that you appreciated the value. Thank you for staying with us. Deb

"Great place to stay for pleasure or business"

5
09/04/2016

Best Western in Kingston, NY, is centrally located within Ulster County. The rooms are comfortable. There are rooms along the Esopus Creek, where visitors may glimpse all kinds of wildlife, from ducks and geese and song birds, to hawks and eagles, and deer and bunnies. The staff is exemplary. Breakfast is great form most people; I suggest adding gluten free options.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Pamela, Thank you for your review and your comments on the wonderful setting, along the Esopus Creek. Nice to hear that you had time to enjoy a glimpse of the nature near the hotel. Thank you for recognizing the staff and for your suggestion to add some gluten free options on our breakfast. Deb

"Excellent Hotel"

5
29/03/2016

We stayed here for one night while visiting family in the area. We would highly recommend staying here. The rooms were clean and very comfortable. All of the staff was great as well. We ate dinner and breakfast in the restaurant and both were fabulous.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your wonderful review and comments regarding our staff. Our goal is to provide clean comfortable accommodations. Great to here you were pleased. Thank you also for sharing your restaurant experience. We look forward to having you stay with us again.

"Exceeded my Expectations"

5
23/03/2016

After a 14 hour drive we desperately needed to find a decent place to stay for the night. We ended up doing much better than just "settling" when we stayed at this Best Western. We received excellent check-in service, a very comfortable and spotless room, and a free breakfast which was MUCH better than the breakfasts we had had while staying at a resort in the Myrtle Beach area. You know those usual free breakfasts---the food looks like it just came out of cellophane wrappers? Here you had the choice of freshly made scrambled eggs, bacon, lots of bagels, muffins, etc---and you could even make your own waffles! What a nice way to wake up and face the last few hours of our drive home. I will definitely be going back to Best Western again.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your great review of your experience at our hotel. Great to hear you were so pleased with both your room and our breakfast. We do pride ourselves on providing a full fresh hot breakfast for our guests to enjoy. Thank you for pointing out so many of the items we feature. We look forward to being your hotel next time you pass this way.

"Concert"

4
23/03/2016

We stayed here as we were attending a concert nearby. The staff helped us with cab service. The bed was incredibly comfortable, slept like a baby! We really didn't have time to eat at the restaurant as we were on a tight schedule. We checked in and out in less than two minutes. Definitely would return!

"Great stay....."

5
19/03/2016

I could label this as a "Ditto" from last year's review. My wife and I made the trip up north to visit family and friends.We previously lived around here, so I knew the area. After staying here last year, there was no doubt about staying again. My wife is disabled, so outside of a couple of trips out, we based ourselves at the hotel. My daughter and granddaughter enjoyed the pool and games. Friends and family joined us for dinner at the Capital Bistro where the food was delicious. See you next time!

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review. Great to have been your hotel of choice for your family visit. It is wonderful to hear that you enjoyed our hotel and restaurant. The saltwater pool and game area is great for families with children. Glad to hear that your family enjoyed that experience too. Look forward to having you back next year.

"Kingston BWP Plus!"

5
15/03/2016

The hotel was an oasis during a difficult week for my family. We are grateful to all the visible and invisible folks who made our stay so restorative. (And I managed to get all my work done!) Worth the trip over the bridge if you need to be anywhere on the other side of the river as well.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review and for recognizing the full team effort we put forth here. We all do truly want our guests to enjoy their stay. We appreciate your recommendations and happy to have been an “oasis" for you.

"Big Change"

5
14/03/2016

I stayed at this hotel a couple of years ago, prior to it becoming a Best Western and its renovation. The place looks great, very modern and clean. It was a very relaxing stay. Bed was very comfortable.

"Very nice hotel, plenty of space. "

5
12/03/2016

I stayed at the Best Western for business. The hotel is very large with all kinds of amenities, from a pool, to a game room, and lots more. The staff was very pleasant, my room was very clean. Access was easy and plenty of parking. Location was local to downtown Kingston with plenty to see if you go out on the town.

"Nice Stay in Kingston"

4
09/03/2016

The staff was pleasant. The room was clean, quiet, and comfortable. We are a rewards member and were given a room upgrade which was very nice. The hotel has a nice bar area and complimentary breakfast had a nice variety. We ate dinner at Keegan Ales, which was pretty close to the BW. Great food and beer with an awesome band on a Thursday night!

"Good place to stay in Kingston"

4
28/02/2016

I have stayed in hotels on this property for years as it has changed hands many times. This is my favorite incarnation. It is clean, the rooms are nice and the staff is pleasant. The hotel has a pool and gym which I did not use. It is in a good location across from the bus station and walking distance to the historic sights, My only complaint is that the beds are very high and hard for short or older people to get into. Other than than that recommend.

"Great quality price"

5
23/02/2016

This Best Western has been completely renovated. The staff was helpful and pleasant. Rooms were clean and comfortable. We appreciated the hotel's location and enjoyed going downtown for entertainment. Belleayre was only 40 minutes away and the drive there was very enjoyable. Unbeatable rate for the amount of services and comfort. We will be back.

"Sub Standard Experience"

3
21/02/2016

First time staying here so I do not know if all the rooms are the same. We stayed on the first floor in the 100 wing. Check in was very good even though they were busy. Buffet breakfast was very good. The room looked nice but the bed was so high that my wife who is 5' 2" basically had to jump onto the bed. The bathroom is very small and with the curved shower rod the door does not open fully. The toilet is low, I work in a hospital and it reminded me of a pediatric toilet. The bathroom exhaust duct was a single duct with a grille in our bathroom and one in the bathroom in the room next to ours. Anything said in the bathroom is easily heard in the bathroom next store. At night we shut our bathroom door to try and limit the transfer of noise. The other issue was the number of kids running around the hallways as late as 10:50 and as early as 07:00, what ever happened to parents being parents and watching their children? Not sure if we would stay here again.

"Presidnets week vacation"

5
19/02/2016

We had a GREAT stay at the Best Western in Kingston NY. The hotel is located just off the NYS Thruway. The hotel is in walking distance to a small outdoor mall. A 10 minute drive and you will find every store you could imagine, a multiplex movie theatre and tons of places to eat. The hotel is about 30 minutes from 4 major ski mountains. On the second day of our trip we had major rain and hail. The indoor pool was the best to keep the children occupied when we could not go skiing.

"Business conference"

4
18/02/2016

I was here for one night for a business conference. Check in was quick and easy and my request for a first floor room was accommodated easily. The restaurant was good and so was the breakfast. Definitely recommend this hotel as it has been redecorated.

"Good place to star"

4
16/02/2016

We were pleased with the style, service and amenities available. Small microwave and fridge in the room was nice. The décor was modern. The layout of the hotel is efficient. Indoor pool for families. A lot of families stay here. We ate at the restaurant for dinner. It was nice. The morning complimentary breakfast was good. Staff was helpful and attentive. Check in & out was organized and efficient. We would stay here again. You just have to be aware that they allow dogs in the hotel.

"Only game in town"

5
10/02/2016

Nice hotel, and when you take the options in the area into consideration it is very nice. Indoor pool, hot tub, and the free breakfast is solid. The restaurant/bar makes a nice drink as well. Very comfortable bed and friendly staff. The closest hotel over 3 stars that I was able to find to Hunter Mountain.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review. We do not have a hot tub but a nice indoor salt water pool. We are near Hunter, Windham and Belleayre ski area. Great to hear that you enjoyed our comfortable beds and our onsite restaurant/bar. Look forward to having you visit is again.

"Great Value, Nice Hotel"

5
24/01/2016

Hands down the nicest Best Western I have stayed. Would definitely consider staying there again. Our family of four very much enjoyed the overnight at the hotel for our MLK ski weekend. The only suggestion I would make is for the restaurant to have non-dairy milk.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for you wonderful review. We have spent the past two years enhancing the entire property and upgrading to the Best Western brand. We are pleased to hear that you enjoyed your visit. Thank you for sharing with us that you enjoyed stay. I will pass the suggestion to our restaurant. I am not sure if we are starting to hear this type of a request but we will look into it. We look forward to having you stay with us again.

"blinking light"

3
21/01/2016

the room had a blinking blue light (smoke detector?) that went off every 2 minutes that was like sleeping with a strobe light on..it woke us up all night.. the coffee pot wasn't very clean and was located in the bathroom..

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review. We apologize for the issue that occurred with the smoke detector and the coffee pot. Thank you for bringing it to our attention. We are sorry for the inconvenience this caused you. Do try us again when you are in the area.

"Great Stay in Kingston"

4
18/01/2016

This hotel has had many iterations. I remember it when it was a Holiday Inn - and it was old, tired and not a very friendly place. New ownership has made a big difference! My BF has a place in Ulster County but it's faaaar away from Kingston. I wanted to stay in town for my birthday and my usual go-to hotel chain was booked so we decided to try the Best Western. From our check-in (which they were able to do early) to check out (standard is 12 noon - which is great!) it was a lovely experience! Also, they allow dogs in some rooms and we brought my BF's. Sometimes you feel like you're in the "dog pound" yourself in a dog friendly property - but not here. The room was very nice - business hotel style. Clean, modern, comforter on the bed. I would say that if you don't want to hear the sound of children screaming - ask for a room far away from the pool - which is situated right in the middle of the property in a courtyard type arrangement. Also, we were by an exterior door and that door SLAMMED and SLAMMED and SLAMMED. I Do hope they think of a way to mitigate that - it was the only hiccup in a very nice stay.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review. We are pleased to hear that you are enjoying all the renovations. We are a pet friendly hotel and have designated a wing that we feel perfectly accommodates the needs for those traveling with pets and works well for regular guests. Sorry for the problems with the exterior door. Thank you for bringing it to our attention. We look forward to having you stay with us again.

"hudson valley visit -- kingston"

4
11/01/2016

I stayed here to visit a festival at the Dutchess County Fairgrounds. I Stayed for 3 nights on a busy weekend. Staff was helpful and cleaning staff was exceptionally nice. The hotel itself was located near the Thruway which makes the hotel best if you are looking for a one night stay. The location near the roads busy intersection do not make the area walking friendly. There is a wonderful diner around the corner, about a one third of a mile.. but walking there is not advisable. The back of the property appears wooded but not a place to walk. There was an indoor pool which looked very nice. Normally, I would be using it but my schedule did not permit this visit. My room was recently remodelled. The entire room, furnishings, bathroom, TV, etc were all brand new. It was decorated more in the style of a large Marriott hotel -- more upscale than I was expecting. My room overlooked the pool. If you prefer windows with an outside view, you should request it. The price for the weekend was ok but it is Kingston, not Rhinebeck. I would stay at this hotel again and recommend it when staying in Kingston.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review. It is great to hear that you enjoyed your stay and the new furnishings. There is a rail trail adjacent to the hotel that you might want to explore next time you are in the area. It currently is not paved but a project is underway to connect it to the existing Hurley Rail Trail and eventually pave it. Thank you for recognizing our staff.

"Best Hotel in the Area, Highly Recommended"

5
05/01/2016

High quality hotel and amenities. Hotel was recently renovated so everything is new. The attention to detail to make your stay high quality is obvious. The restaurant has excellent food and is open from 5pm-10pm. Room service is available if you don't want to go to the restaurant and your food will arrive hot. The breakfast buffet is good. There is a glass enclosed fitness area that looks out onto the indoor pool. There is also an arcade area for kids of all ages in the same area. The hotel is also pet friendly. There is a separate pet section so that you will have easy access to take your dog out. Also if you don't like the idea of pets you wont be bothered because it is a separate section with its' own hallway. There is a large conference center. This hotel is suitable for business or family travel and centrally located to all local activities.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your wonderful endorsement. Our hotel was re branded as a Best Western Plus with 6.5 million dollar renovation. It is great to hear that you are enjoying the entire property including the pool, fitness and game area. We pride ourselves on providing clean and comfortable accommodations and the convenience of an onsite restaurant with a complimentary full breakfast for our overnight guests. We thank you for your recommendation and look forward to having you stay with us again.

"Great place to stay with family"

4
04/01/2016

Hotel was clean and friendly The staff was willing to help with our New Years Eve get together. My only complaint is that the pool could have had extended hours during the holiday weekend. (New Years Eve) This hotel is a great place to stay with kids.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your comments. We are pleased that you enjoyed the hotel and had a nice New Year's Eve get together. Due to the location of the pool we cannot permit after hours use since some guests might be disturbed by noise. Our posted hours are 10am to 10pm. This is a great hotel for families. Hope you get a chance to come back during ski season.

"Great hotel"

5
30/12/2015

Best hotel I've stayed at in a long time. Quick check in & great room. I was in room 205. King sized really comfortable bed. I ordered a caprese salad for dinner. Well worth the $9.00 and it was delivered in 15 minutes with a warm chunk of warm bread.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your endorsement of both our accommodations and our restaurant. Our goal is to provide a friendly and efficient experience at the front desk as well as clean comfortable accommodations. We look forward to having you stay with us again when you are in the area.

"Recent stay"

5
28/12/2015

Hotel was really nice and clean, The bar area was nice. The staff was friendly and courteous. The Hotel was less expensive then the Marriott and Hampton Inn. The rooms were modern and the pool area was just re done

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for you wonderful review. We have spent the past two years enhancing the entire property and upgrading to the Best Western brand. We are pleased to hear that you enjoyed the pool area. Thank you also for recognizing our staff's efforts.

"Great Holiday Event"

4
15/12/2015

My company's holiday party took place at the recently renovated Best Western. This used to be a holiday inn. Entrance, bar and restaurant all very nice now. Laurie was a great bartender. Of course food at a party is important. They did not disappoint. Vegetables were fresh and cooked properly. Salmon and Prime Rib were well prepared. The salmon had a flavorful sauce and was not overcooked. The seasoning on the Prime Rib was awesome.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for posting a review of your experience at the holiday party you attended. It has been a busy holiday season for us with many groups enjoying our catering service and our newly renovated facility. I do also appreciate your recognition of our bartender, Laurie. We hope you have another opportunity to enjoy the food and beverage offerings at our hotel.

"Weekend Away with Family"

5
14/12/2015

My family and I have been staying at this hotel for many years through all the hotel changes they have made and were very impressed with the work and modern detail the hotel now has. It was nice to see how far along they've come. We were impressed with how clean the rooms were and through those changes how they continue having pet friendly rooms. We had an issue with other guests and smoking in their rooms (mind you the hotel is completely non-smoking) and the manager on duty was very accommodating and helped rectify the situation. We will definitely be back again.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review. We appreciate the feedback on our renovation and your overall impression of our hotel. We entirely renovated the hotel over the past two years to provide our guests with modern comfortable accommodations. We do plan to continue to welcome pets in our pet friendly wing of the hotel. Thank you for recognizing both our housekeeping efforts as well as our manager's efforts regarding a guest smoking in the hotel. We are a 100% nonsmoking hotel.

"Great location, clean rooms"

4
07/12/2015

We had an overnight stay while visiting for the Polar Express ride. The lobby had a cozy fireplace and bar. The restaurant was an open space next to the bar. The complimentary hot breakfast was very good. Our room's window faced the inside of the hotel/indoor pool, which I think is a little depressing (I prefer to view outside, have natural sunlight in the room).The rooms were clean and spacious. There was an indoor pool in an open space with walls around it. The "game room" was outdated but it amused my 4 year olds.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
We have had a number of families this year enjoying our hotel while in town for the Polar Express. Thank you for recognizing all the improvements we made with our upgrade to Best Western Plus. The cozy lobby fireplace and indoor pool and game area are family favorites. Our game area vendor is always adding and changing games. Next time just ask for an outside room if that is your preference. We are a very large hotel with over 100 rooms facing the outside.

"OVERNITE STAY WAS A PLEASURE"

5
01/12/2015

I definitely RECOMMEND this facility for on the road trip. It is a full service hotel, convenient and clean with a professional, friendly staff. I love the pool and exercise area. It was a lovely safe place to stay over the Thanksgiving Holiday. The front desk staff was extremely helpful with suggestions re area highlights and restaurant directions. Would stay there again and am recommending to family members.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review. We appreciate the feedback on our renovation and your overall impression of our hotel. We entirely renovated the hotel over the past two years to provide our guests with modern comfortable accommodations. We are a two story hotel with over 200 rooms that provides an indoor pool, fitness center and game area in the center courtyard. Thank you recognizing our front desk staff. We appreciate you recommending us.

"Great value, great location"

4
30/11/2015

I recently stayed at this Best Western due its proximity to some local holiday events near Kingston and I couldn't be happier with my decision. It's right off the NYS Thruway, is aesthetically pleasing, modern, has an indoor pool, arcade, complimentary breakfast (which was delicious), comfortable beds and a great price. My one critique of the hotel would have to be with the pool temperature---it was way too cold in a relatively cool room.

"Remodeled "

4
08/11/2015

I've stayed here once before a few years ago and wow, what a nice remodel! I stayed in a king suite and it was wonderful. Great breakfast also. The girl who checked us in was pleasant. I'll def be returning as there is also plenty to due in the area!

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for posting a review and we are pleased you enjoyed all the renovations. We finished our upgrade to the BEST WESTERN PLUS in January and have been receiving wonderful comments like yours. Thank you for recognizing our friendly staff and the great breakfast. We look forward to having you stay with us again.

"Not kid friendly, horrible staff."

1
03/11/2015

While nicely renovated, nothing can diminish the horrible experience of the pool attendant. While visiting a family member from out of state that had stayed at this particular hotel for over thirty years, my wife along with our three children, her sister and one child were made to exit the pool because we were not staying at the hotel personally. This has never been an issue at any other hotel, EVER. The pool attendant was using his laptop and on the phone and a female accompanying him in whatever manner was in and out of the pool. Next thing you know he is asking us who is actually staying at the hotel and those who did not have a room were not allowed in the pool. Then he packs up his electronics, the girl leaves and minutes later the front desk manager comes to tell us three(3) non guests can be in the pool but not all six (6), inclusive of children and two mothers (two fathers and actual guest were not in the pool but sitting outside). Other than our group and the accompanying female to the pool attendant there was not one sole in the vicinity. A terrible experience to end three decades of memories at the Holiday Inn, especially for the young children ages, 1, 3, 3 and 9.

"Rooms nicely appointed; old, dated building lay-out"

3
01/11/2015

This Best Western is very close to I-87, which put it just a bit further away from the places I usually go while in the area (Rhinebeck, Red Hook, Hudson Valley Mall, etc.); however, though it wasn't a plus for me it might be a big plus for someone with a different travel itinerary. The room itself had very attractive furnishings and decor, which seemed quite up to date. However, the setting for these is what seems to be an older, but overall well-maintained, building/complex. It has this rather bizarre triangular lay-out, which has as its center the "Garden Courtyard" /Pool Area/Fitness Center/etc which is under the same roof as the rest of the property. Our room was on the first floor, and I found it a bit creepy and unappealing that people could walk right by (or, theoretically, walk up to and stay at) our window. Also, though we didn't experience a problem with noise due to this lay-out while we were there, it would seem like the potential would exist. Service and staff friendliness went from excellent to "meh"...depended on who we encountered. It's not a bad place, but I just didn't like the physical lay-out and will choose a more modern property in the future.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review. We appreciate the feedback on our renovation and your overall impression of our hotel. We entirely renovated the hotel over the past two years to provide our guests with modern comfortable accommodations. We are a two story hotel with over 200 rooms that provides an indoor pool, fitness center and game area in the center courtyard. Thank you for your fair and relevant comments. Hope you do try us next time you are in the area.

"Good facility for needs"

4
31/10/2015

Was in town for a class and was referred to this hotel. As other reviews have commented, the initial impression of the neighborhood was that it was rather questionable, but had no problems. Encountered a problem with the A/C unit in my room and the front desk attendant immediately put me in a different room. No problems there. Hotel is very clean and updated on the inside. Would have no problems going back again.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review. We appreciate your acknowledgement of the quick service to correct a problem. Your letting us know permits us to take action and make your stay comfortable. We look forward to having you stay with us again.

"Check your bill!!"

3
30/10/2015

I booked this hotel for two people and a dog at a AAA/AARP rate of $134.10 (Plus $20 for dog). When plans changed, I changed the reservation to one person with no dog and was told rate would be the same. When I checked in (one person, no dog), desk clerk was going to charge me $161/nite and would not back down until I produced copy of email with $134.10 rate. The next morning I found a bill under my door -- with a $20 dog fee! Back to the desk I went to get the charge lowered again. This is a convenient dog-friendly hotel for Hudson River Valley sightseeing and has an OK light breakfast. Rooms are far from soundproof. Rehab has improved rooms. BUT check your bill!!

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review. We apologize for the errors that occurred but thank you for bringing it to our attention so we could correct it for you before you departed the hotel. We do charge a fee as we are a pet friendly hotel. When you changed to a non-pet friendly room we may have missed removing the automatic posting that was placed on the reservation when you made it. I see that this charge was removed for you. We apologize for the inconvenience you had to correct this. Please do try us again.

"Very good, but for large groups?"

4
28/10/2015

If you are touring the Hudson River area of mansions, Rhinebeck, Culinary Institute of America, fall foliage, etc. this is a decent and economical choice to serve as your base of operations. The location is convenient to I-87, a "straight" shot up the road from Newark (EWR). Be sure to pay for the toll road option on your rental car, you will need it. The hotel is spread out in multiple wings and looks like a 30 year old Holiday Inn structurally. But it has been recently refurbished and has a clean, crisp and tasteful feeling about it. It features a large indoor swimming pool, a decent-sized exercise room, and a (teenage-friendly?) arcade. The included hot breakfast was adequate. Our room (#327) was on the back side. It was the most remote location from parking but also potentially the quietest. It looked very nice and was comfortable and clean. However, there are noise transmission issues. You need to hope that there are no large groups in residence while you are there. Noise from the hall and/or an adjacent room can easily impact the quality of your sleep, It is a potential problem, so take your ear plugs. You may need them.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review. We appreciate the feedback on our renovation and your overall impression of our hotel. We entirely renovated the hotel over the past two years to provide our guests with modern comfortable accommodations. We are a two story hotel with over 200 rooms that provides an indoor pool, fitness center and game area in the center courtyard. We are a very popular hotel for groups and families in the summer. Thank you for your fair and relevant comments. Hope you do try us next time you are in the area.

"Good hotel to use as a base to visit the area"

4
28/10/2015

We stayed two nights here while visiting the area. The hotel was renovated not too long ago, and was clean and comfortable. Our room was fairly large, although the bathroom was small. Breakfast was fairly minimal, but adequate, with eggs and sausage, pastries, cereal, and waffles. We are normally not wild about hotel food, but were tired after walking around, and ate at the hotel our first night, and the food was surprisingly good. Front desk staff were friendly and helpful. You could walk to the Uptown historical area from the hotel, but need to cross a busy road, which had construction going on, and the crossing signals did not work. Best to drive to the historical district and find parking (not easy). We would stay there again if we visited Kingston again.

"Great Hotel!!"

5
27/10/2015

I stayed in this hotel the weekend of 16th - 19th and it was a great experience. This hotel is very clean and comfortable. The king size bed was amazing, I wanted to take it home with me. The bathroom is spotless, with plenty of amenities for coffee/tea as well as towels. I stayed in my hotel room very comfortably for the 3 nights I was in Kingston and I have already booked my room for next year. Room service was amazing, I had a very tasty burger and fries. It was pricey, but well worth the splurge! If I had 2 suggestions, I would say offer bacon in the continental breakfast. The breakfast was amazing, loaded with plenty of foods to choose from, but some people prefer bacon over sausage. Secondly, during major local events, such as the New York Sheep and Wool Festival, some sort of hotel shuttle providing travel to and from the hotel/fairgrounds would be nice. It would be a convenient service that I believe people would utilize if they are visitors in the area and don't want to drive or do not have transportation other than a taxi to and from the event (and other events). Can't wait to stay here next year!

"Great value"

5
26/10/2015

This hotel has all the amenities needed for a comfortable stay! Our room was immaculate; the bathroom was small - TINY - but sparkling clean with lots of supplies! The business center is one of the few I've found that was easy to access, everything worked and always available. The machines in the fitness center actually worked!

"Quirky but Nice, Suites are Large with Two Bathrooms."

4
25/10/2015

Stayed here for the Rhinebeck Sheep and Wool festival. They just did a $6 million overhaul of the building. It is a triangular shaped building and it looks like there had been a center triangular courtyard open to the air which is now enclosed with a ceiling that is mostly solid with a few skylights. It is called the Garden Courtyard but there is nothing organic in it. It is concrete and paving stone with a swimming pool, an arcade area of games, a fitness center and a large seating area with tables where dinner or breakfast can be served in addition to the restaurant. It seemed the sitting area in the courtyard was for special events and the restaurant is open to the public and people staying at the hotel. We had a suite which was very comfortable. It looks like they took two former single rooms and turned them into a suite with a bedroom and a living room with a door in between. One great feature of this is they left the full bathroom in the living room part of the suite. This meant my wife could have one bathroom and I could have the other in the morning. Great for getting out in a hurry. They bathrooms are large and have very generous counter top space. Most hotels I have stayed in usually give you inadequate counter top space in the bathroom. Plus the living room part of the suite has a refrigerator and microwave. It addition there is ample lighting and the lamp bases on the tables have multiple outlets making it very easy to plug in laptops and charges for cell phones. The rooms the suites are in are longer than most hotel rooms which means there is plenty of room on either side of the king sized bed. Usually I find suites to be pretty crowded to the left and right of the bed but not here. Very nice feature. They fill in the extra space with comfortable upholstered chairs. The suites open onto the courtyard and sometimes it can be a little noisy if there are events going on in the courtyard although it never got unbearable. There is only one suite that does not face the courtyard but faces the outside of the building towards the stream. Also the rooms facing the courtyard do not have any outdoor sunlight window. They face the courtyard but the courtyard does not have much natural light. But the windows facing the courtyard have privacy blinds that work fine. One advantage is if you want to sleep late the sunlight won't wake you up. The doors of the room open right onto a sidewalk so people do walk just outside your doors frequently. There is one door into the courtyard from the bedroom and one from the living room. Plus there are two doors on the other side of the rooms into a hallway. 4 doors in the suite altogether. The restaurant is a nice solid restaurant. Large menu with a bar and so convenient to have right in the hotel. Opens at 5. There is a full bar there also and this is where the free breakfast is also served. It's not a fine dining restaurant or a special event restaurant but perfectly fine as a hotel restaurant. The location is very convenient and the suites are great. The quirky things are the non garden Garden Courtyard and the fact the many of the rooms are completely interior with no windows facing the outdoor sunlight. Despite the quirks I would stay here again. The staff was very accommodating. At one point my wife needed cough drops and a large Phillip's head screwdriver for a piece of equipment she had brought with her. We went up to the desk and they had both. Very friendly at the desk.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your very detailed review. Happy to hear you enjoyed the new suites we added. The center courtyard does offer great year round space for our hotel guests but we have actually removed the plants that we once had in that area. Live plants were almost impossible to keep alive due to the lighting and the artificial plants were difficult to keep clean and nice looking. The new renovation plan did give this area a fresh clean look and we hope will now offer better use for our guests. We look forward to you returning next year.

"Comfortable, modern, friendly service"

4
25/10/2015

The lobby and rooms are modern, the beds are comfortable, the bathrooms look new. I had a room in the back and it was very quiet. There was no tub in my bathroom, but the shower was really good. Coffee at breakfast was good...very important to me.

"Cobwebs & Spiders!"

2
18/10/2015

I had to do business in the area and found most of the hotels were sold out so I booked the Best Western Plus. The website showed photos that made the place look very nice. The rates were very over priced, about more than double of what a similar hotel would charge. The room was not very clean and the ceiling was full of cobwebs! I saw a few large spiders in the ceiling and walls. The bathroom was dirty looking with old tile and dirty grout. There was hair from pervious guests in the tub and floor. The TV was an HDTV flat screen but did not have an HDTV picture. The A/C heater was noisy. The free WiFi was so slow it wasn't useable beyond checking emails. This hotel needs to clean up and adjust their rates to a appropriate cost. They offered free breakfast but the room was over crowded and I was not able to take advantage of it.

"Review of hotel"

4
17/10/2015

The room was very clean and the food was good. The hotel staff were pleasant and willing to assist the guests. We did not use the pool, but it also was clean. My room was near the games room but I never heard noise.

"Just What We Needed"

5
15/10/2015

Traveling south with my 86 year old mother. We were looking for a place to really relax after 6 days of packing her home, saying good-byes and watching the moving van drive away. This hotel was the place! Clean hotel, very comfortable beds, easily accessible with breakfast included we were able to rest up before the next leg of the journey. Many thanks to the staff. The young man who checked us made sure we had a first floor room just a short walk to the parking lot. In the morning Jim repaired my mother's eyeglasses (she had stepped on them).

"Best stay ever "

5
14/10/2015

Everything was great will go back . Was there for work breakfast was so so good . People should tip the staff out that sets up and breaks down breakfast . The rooms where nice and clean and the staff is amazing. U should hit it up and chic's sports bar down the road is a great place to eat and drink . John the bartender was great and made us feel like at home ??????

"Met our Needs"

4
13/10/2015

We stayed at this hotel for two nights in September as we further explored the beautiful Hudson Valley area. The location was fine for us, right next to a great little Italian restaurant with huge portions that we highly recommend. The rates were a little high at the hotel. However, the breakfast they provide was very nice and had many choices including eggs, waffles, muffins, bagels, cereal, yogurt and fruit. The room was fine, bed so-so in comfort. We had to get double queens since that was all that was available. Big girl soccer? weekend there. One bed was so close to the wall without a nightstand next to my side. Only complaint and not a big one. The coffee maker was in the bathroom instead of on the desk which was strange. Free wifi which intermittently cut out since too many people were using it. Never got a chance to try pool. It was locked when we went. However, we were comfortable and we would consider staying there again.

"Very Nice Experience!"

4
13/10/2015

This is the third time we have stayed here in the last 18 months and we weren't disappointed. We enjoy bringing our pet Shih Tzu with us and the room was very clean. The only minor issue we had was the television, which for some reason had a pretty bad reception. We called the front desk about the issue and they sent an employee to look at it, but he told us the poor reception was prevalent throughout the entire hotel. We never had an issue in our other two stays. But again, the room was clean and the free breakfasts were great.

"Home Away From Home"

5
13/10/2015

We love to stay here at Best Western in Kingston, NY. It's a great place to relax & unwind. The pool is nice & warm, the restaurant is great & the (included) breakfast is just right! The hotel is right in the middle of lots of interesting things & places to see.

"Great hotel and they take pets too"

5
12/10/2015

I love this hotel. The best part of it is that they have a very nice size pool and it is warm. I love that it is not freezing cold. The rooms have been updated and the air conditioning works great now!

"Clean and convenient with great staff!"

4
10/10/2015

Really a wonderful stay. The lounge was great, and the breakfast was average but hey, it's free! Free Wifi, free parking and clean and recently renovated inside. The staff went above and beyond to make us comfortable. Really a wonderful staff, I can't say enough good about them. Dylan at the front desk was really great and answered all our questions, ie: the hotel has do it yourself laundry, free newspapers, and offers free soap, shower caps, shampoo, conditioner, body lotion,, etc... We would definitely go back. The one thing that confused us, but now we understand is- the fan in the bathroom doesn't sound like it is on, but actually it is always running. There is a hair dryer in the closet of the room in a black bag- and if you want to dry off the mirror - that's what I used.

"Wonderful Experience!"

5
08/10/2015

I was going to a symposium and was given the name of the hotel. The staff was professional yet very friendly making me feel they cared about me. The room was ultra comfortable. As a smoker I was a bit concerned since it is non-smoking but they had areas strategical located that did not make it difficult to have a smoke.

"Great place to stay- excellent staff"

5
03/10/2015

All of the staff were very helpful, friendly, patient and kind. The hotel has just been renovated- so very nice decor, clean and the beds are very comfortable. Their is a very large indoor courtyard with pool and arcade fun for the family. The price of the room was very affordable. Will stay again when I visit the area. Great location if attending Omega Events

"Comfy stay and delicious and plentiful complimentary breakfast"

5
02/10/2015

We had a comfortable stay. This was our first stay at a BW Plus. We will look for them again! The location is very convenient and highway is only a short distance to the hotel. Staff was very friendly. Keep up the good work! Thank you!

"Best Western Kingston NY"

4
28/09/2015

Big business and conference hotel. Very utilitarian. Bed was particularly comfortable and the shower worked and was easy to figure out. Did not have a 2 night minimum. Ease of access to the Thruway and downtown.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review and your comments on the comfort of the bed and the great location. We do have a min stay on some nights at the hotel. Happy it worked out for your trip that we were able to accommodate your one night stay. We look forward to you staying with us again.

"Good experience"

5
25/09/2015

After spending a nice day in Kingston, we decided to stay in the area. As it happened, we obtained the last room available in this Best Western for this particular Saturday night. The hotel is large, but easy to navigate. It has a nice indoor courtyard. We were happy that the hotel had a good restaurant on site. The food and service were excellent. We enjoyed a drink at the bar. Breakfast in the morning was well presented and good. It was a great experience and I would recommend this hotel.

DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for you wonderful review. We have spent the past two years enhancing the entire property and upgrading to the Best Western brand. We are pleased to hear that you enjoyed your visit. Thank you for sharing with us that you enjoyed our restaurant, bar and our breakfast. We look forward to having you stay with us again.