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Best Western Plus Hotel The Inn at King of Prussia, King of Prussia

4.5/5  - basé sur 1107 notations.
127 S Gulph Road, 19406-3103, King Of Prussia, United States - See map

Today’s Best Western Plus is more contemporary, comfortable and inviting than ever before, going beyond the expected—from well-appointed guest rooms to upgraded amenities. Our new identity signals that evolution. It's an iconic new expression of the exceptional accommodation our guests have come to expect from Best Western Plus. It also represents our passion as we continue to deliver the highest degree of hospitality and quality to today’s traveler—around the world and around the block. Best Western Plus The Inn at King of Prussia is conveniently located near a major gateway into King of Prussia at the intersection of Route 202 (DeKalb Pike) and South Gulph Road. King of Prussia is at the heart of a major corporate business corridor as well as being less than 10 miles from the Great Valley/Malvern area and 20 miles from Philadelphia. We are easily accessible from the Pennsylvania Turnpike, Route 202, Route 422 and I-76. We have recently renovated all our public space. We have a new lobby, a sundry shop, expanded Sunroom and newly configured meeting space. Our new Elite Core Fitness Center, offers a Yoga Studio, Expresso HD Interactive Fitness Bikes and a Cross Fit Style Program. Our Yoga Studio includes a ready-made class with 1-hour training videos (beginner and intermediate levels) to focus on strength, flexibility and balance. The Expresso HD Upright Bike is the coolest and most fun piece of cardio equipment ever imagined. All are a powerful motivator for all fitness levels. Our Elite Core Fitness programs are designed by Jim Burdumy. Our complimentary amenities still include our hot breakfast buffet, Wi-Fi with 300/300 Mbps download/upload speeds and our outdoor pool and whirlpool (open Memorial Day to Labor Day) in our landscaped private two-acre courtyard. Come and see why we have been awarded the TripAdvisor's Certificate of Excellence for the last seven years!

Best Western Plus

Hotel The Inn at King of Prussia

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Gold
 
based on 1108 guest reviews
NOTE ISSUED
Excellent
579
Very Good
338
Average
126
Poor
48
Terrible
17
REFER TO NOTICE
Business Business
263
Couples Couples
213
Family Family
416
Friends getaway Friends getaway
89
Solo travel Solo travel
78
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Stay Here!"

5
12/07/2018

My daughter and I go King Of Prussia at least 3 or 4 times a year to shop. I always try to stay here. It is always clean and the staff is always friendly. I will stay here over and over again. It is right across from the mall which is the reason for all my trips. Very convenient.

"Exactly what was needed"

5
08/07/2018

After a long drive, a comfortable bed, cozy room, and efficient staff were exactly what was needed. The hotel is near a lot of dining options, the room was the perfect size, and next time I'm in King Of Prussia (hey, you never know!) I'm staying here. Thanks Best Western Plus, y'all are sweet.

"Great Place to Stay"

5
04/07/2018

Though we only stayed overnight, this hotel left a very good impression on us. The staff was great, so helpful in answering our questions, going out of their way to help in the very best way they could. Breakfast was wonderful, couldn't have asked for more but most of all the beds were really comfortable, very pleased with this hotel! .

"Great Stay! Really Impressed! Clean & Quiet"

5
21/06/2018

We stopped here for the night while driving nearly cross country. We we so impressed with the beautifully maintained common areas, the friendly staff, the fun on-site bar and most importantly, the rooms and the great rest! The rooms were immaculately clean, super comfortable and very quiet. Great stay all around!

"Convenient and comfortable oasis at a busy intersection"

4
21/06/2018

Easily accessed, this bright and pleasant hotel is much larger than it first appears. Although it is right across from the huge King of Prussia mall, many rooms, including ours on the second floor, face a pleasant and peaceful courtyard, which we enjoyed from our room's balcony. The mattress was very comfortable, and the bathroom had a good amount of surface area. The breakfast was excellent and included eggs, sausage, bacon, waffles, fruit, etc. The breakfast room is in a large, spacious atrium near the outdoor pool. There is a small bar, but it closes at 10 PM. The front desk staff was very friendly and helpful.

"Excellent Hotel"

5
18/06/2018

I stayed for one night and I am planning to go again. The front desk staff were very helpful and they were available at all time to help me with any question and they made me feel like home. Thank you to Krizia and Felecia for all your help. The breakfast was delicious and the beds were really comfortable. The pool was not as big as I expected. It was very relaxing to sit by the pool area and the room balcony.I really recommend this hotel, since it was family-friendly. Excellent location with free parking and breakfast included. The Mall, restaurants and gas stations right across the street and easy access to I-76. This hotel also offered a computer with printer for the use of guests by the front desk.

"Long wait to check in but nice rooms "

3
18/06/2018

My spouse and family stay here yearly for the Devon horse show and they always had good reviews. This year after driving 5 hours and settling horses in for a few more at show grounds, we checked in around 4pm . Much to our disappointment the rooms were not ready ( check in says 3pm). They now have a little bar ( had a great bartender ) which is a nice addition, so we waited there. 45 minutes later we had to go and ask again if our rooms were ready. Finally yes, however the gentleman at front desk was unapologetic, unable to even politely say sorry when we asked if our one drink might be complimentary due to the wait. " I would if I could" was his only response. The rooms however were great, very spacious and clean. Nice big bright bathroom and shower and all room appliances work great. Nice little table and patio area as well outside the room. So the stay even though lacking in the customer service department was a good one.

"Nice, Comfortable Stay"

4
18/06/2018

We enjoyed a pleasant stay at the Best Western Plus near King of Prussia mall. Great location with clean comfortable rooms. The bed was so comfortable. Our breakfast was really good as well. The hotel seems a little dated, but I was pleasantly surprised!

"Great stay at this awesome hotel!"

5
06/06/2018

We had a great stay at this hotel when my band was playing a show in Philly on 6/2/18. Very friendly and courteous staff, super clean rooms, quiet and comfortable. Breakfast was awesome and bar in the hotel had great atmosphere as well. Loved having a first floor room with patio doors that lead right to the beautiful courtyard and pool. Close to shopping and highway too. We will definitely stay here again!

"Good mid-priced hotel with good location and amenities"

5
31/05/2018

My niece and I stayed at the hotel to visit friends in a nearby town.It was easy to get to, had friendly staff and nice amenities. The central grassy courtyard around the pool was a nice touch and the breakfast room looked out on it. The breakfast had a reasonable selection.. The room was quiet and the bed really comfortable. The breakfast was good. It was a bonus having the KOP Mall across the street but we only had time to have a late dinner at one of the restaurants.I find Best Western t be a reliable brand and have been rarely disappointed.

"Next to King of Prussia Mall"

4
31/05/2018

Nice large rooms and good location. Very close to several restaurants and right across the street from the King of Prussia Mall. (You can easily walk to the mall from the hotel if you go down the block to the crosswalks.) Great stay!

"Soccer team ready big clean rooms friendly staff"

5
29/05/2018

Staff was kind and accommodating and great for groups. Breakfast had eggs, french toast, fruit,bagels,bacon etc... large area to eat. rooms were a good size, close to freeways, and shopping. Beds were comfy. Wish pool area was a little bigger.

"Comfortable and well run facility"

4
25/05/2018

I stayed at this hotel while visiting family in the area. It has clean and comfortable rooms. The breakfast was excellent. The egg dishes were different every day along with different choices of cut up fresh fruit which is nice for a five night/four day stay. The staff was friendly and helpful. I was disappointed in the wifi as it was very weak and difficult to access. I had to use my cell phone connection to access my work account. Also the access from the main road is tricky to navigate a turn into the parking lot. It is a very busy area and there is a lot of traffic, but I am happy to say that the room was very quiet.

"Nice hotel"

5
21/05/2018

Our stay was a good one. Hotel comfortable, clean, friendly. Staff very helpful and informative. Location easy to get to even though it is in a busy area. Amenities were good, Rooms comfortable. Breakfast was great.

"Power outage"

1
15/05/2018

Staying now and power has been out for quite sometime. ?we were looking forward to using the fitness center, etc. I understand that it is an act of nature but nobody reached out to guests and without air conditioning the rooms are unbearable and for my friend with COPD she can't barely make it up the steps (& we are on top floor). I would expect a discount but nobody to ask anyway!!! King of Prussia....

"Great Place to Stay."

5
14/05/2018

If you want to be greeted by a truly friendly and helpful staff this is the place to stay. If you want a hot breakfast with a good selection, this is the place to stay. We arrived early (prior to check in time) and the staff found us a clean room and allowed us to check in. It's that little extra that makes your stay enjoyable.

"When the staff can make your experience better"

4
11/05/2018

Checking in and out were easy. The staff was wonderful and accommodating - especially the GM Adam Krasley. They immediately addressed an issue with the room and made sure that I was satisfied with the change. The hotel and grounds are well kept. There was a very nice inner courtyard and swimming pool. Wish I had time to enjoy the other amenities.

"Great stay"

4
01/05/2018

Spent 3 nights here and enjoyed our stay. Fast check in and check out. Staff was very friendly, courteous and efficient. Rooms were clean and beds were comfortable. Breakfast was good with nice selection---did miss having waffles, which seems to be the norm with other BW hotels. We had one complaint and that was the WiFi. Two of the 3 nights we were there it did not work at all. Our room was at the back of the hotel, which may have been the problem, but it was a little frustrating to have to go to the lobby in order to use the WiFi. We enjoyed our stay and would gladly stay here again if we had a room with adequat WiFi.

"Business Trip"

4
29/04/2018

After staying at AirBNB's for the last month, it was nice to get a hotel. The beds were comfortable and rooms were nice and clean. Always had hot water. The hotel has a bar that I never used, but nice to see if I wanted to have a drink. The morning breakfast area was very nice and had a great selection of hot and cold items. Lots of restaurants close by as well as the mall. I would stay at this location again.

"No complaints"

4
29/04/2018

Right across the street from the mall, you can't go wrong with this location is your here to shop. We had a large room which faced the back and it was very quiet. The room was clean and comfortable. We would stay there again.

"Family Travel Stop"

4
29/04/2018

We are a family of four with two young children. We stopped here for the night when returning from vacation. The hotel is very modern and aesthetically pleasing. It has all the amenities you could possibly. We all enjoyed the full breakfast on the morning. The room was very clean, spacious, and the beds were very comfortable. The only negative thing I can say is that the walls in the guest rooms are paper thin. Unless your neighbors are church mice, you'll likely be able to hear what's going around you. Overall, it was a good stay and we would definitely return again.

"Quick stop"

4
27/04/2018

Stayed here for one night with family of 4 including 2 young children. Room was clean and spacious. Only downside (not hotels fault) was people letting their doors slam repeatedly in the middle of the night waking our children. Breakfast was decent and staff was very friendly!

"Philadelphia HS For Girls -Alumni gathering -career"

4
27/04/2018

My 4th time here for Girl's High gathering. The staff are friendly and accommodating. The breakfast spread is good with enough variety of foods. The breakfast area/ lounge are bright and cheery with enough space to sit and can go outside if the weather is nice. We sat outside for breakfast one day. There is a microwave available to heat food, leftovers if you bring any from outside. No microwaves are in the hotel rooms. Computer and printer were functioning in the lobby/lounge area. There is a little bar lounge area opposite the check-in desk with some beverages and finger foods for purchase. I liked the fact that they offer fresh fruit -apples, oranges in the lobby and in breakfast/lounge areas. It's a nice touch!

"The Best kept Secret!"

5
26/04/2018

Every year I am of of the few who opt out of staying at the casino for our billiard event. The King of Prussia Best Western is right up the road and offers a luxury room with a patio, free breakfast, fantastic staff and of course $100's saved. This is a yearly event and you will always find me at Best Western The Inn at King of Prussia!!

"Smoke-filled, gross, rude front desk, bad night's sleep"

1
26/04/2018

For a hotel that claims to be smoke-free, we smelled cigarette smoke immediately upon arrival. But when our room filled with smoke at 9PM from the room below, we called the front desk and the woman's exact words were "What do you want me to do about it?!" Before visiting the front desk in-person, I walked around the halls and not only found the smokers below us, but also people blatantly smoking by a side door, the door wide open. When I arrived at the front desk, the front office manager Alonso was very apologetic, provided us a different room in the newer wing, and informed me the woman who answered left for the day. He handled it right which I appreciate, but that's when I learned just how divided this hotel is. The newer wing was fine, it didn't have the smoke presence, stained carpets, or rotting faux wood furniture of the older part of the hotel we were first assigned. They need to completely renovate that section, and really enforce the non-smoking policy. I suspect they don't even have working smoke detectors based on our experience. I wish I could tell you we had good night's sleep after all that, but the beds were squeaky paired with tiny lumpy square pillows. Do yourself a favor, spend a little more for a better hotel. If you must stay here, demand the newer section, or be a cigarette smoker. Side note, the location is by a busy road, next to a busy highway, but if you like endless shopping it's right by the mall.

"Excellent"

5
25/04/2018

The hotel was very clean, comfortable beds, with helpful staff and good amenities. I will be back in future. Front desk staff were pleasant and happy checking in and checking out, even helped to get pizza ordered.

"John and Diana"

5
22/04/2018

We have stayed here before, and returned because the staff is friendly, the rooms are nice, a more-than-decent breakfast is offered and it is close to several highways, since we have family, friends and colleagues within a few miles of the location.

"Very nice place / good value"

5
18/04/2018

The Best Western King of Prussia is a good value and very nice hotel, and very convenient to the Mall as well as Villanova. Staff was nice, courteous and friendly. The breakfast is good, convenient and adds value. We try to stay there when in the area.

"everything I needed"

5
18/04/2018

This hotel met my expectations. I would definitely stay here again. Due to my personal schedule, I did not get to use most of the amenities of this hotel. The staff member who checked us in gave us a great recommendation for dinner.

"Don't stay here if you possibly can."

2
17/04/2018

Housekeeping service was poor and on our first day non-existent. Mattress was far too soft except for numerous hard lumps. No elevators. Carpets were old and gritty. The shower was unbelievably loud in the bedroom. Due to the design of the building, if your room is on the wrong side of the building the walk to the lobby and breakfast area can be a very long one involving at least two stairways. The front desk staff was helpful, but we had to visit them on three of the four days we stayed to get towels and coffee when housekeeping did not replace them.

"Comfortable but not spotless"

3
16/04/2018

Walking in the door, the room seemed good, but within moments my son found a dark sticky stain on his bedspread, and I noticed a large oily stain on mine. We tossed the bedspreads aside and the rest of the linens were clean, though very worn, so we made do. There were other signs of poor maintenance: the headboard had come loose in one corner, so it banged the wall when I leaned against it, and the switch to go from tub faucet to shower barely worked. We were not bothered by noice from adjoining rooms, and the beds were comfortable once I fluffed the "square" pillows out to their proper rectangular shape. Breakfast was adequate-- good waffles, awful eggs, overcooked bacon, and the usual assortment of supermarket bagels, bread, muffins, etc.

"What are people talking about??"

2
15/04/2018

Booked this hotel as we were visiting nearby colleges. The fantastic ratings made the booking a "no-brainer". I cannot understand the outstanding ratings at all. Although the check in was seamless there were a number of unsettling people in the lobby. The hallway to our room had a bad odor to it... almost like a bug spray. Thankfully, when we entered our room the smell was much less apparent. The room was pretty but the walls are paper thin and so is the ceiling. Heard the people above us walking around and the people beside us talking. The pillows were square and less than half the size of a standard pillow. The bed was comfortable but the zipper enclosing the mattress was broken so you could see the inside of the mattress. The bathroom was clean however the shower did not work. That being said within 5 minutes of calling and complaining, the maintenance man was at our door and it was fixed in about 15 minutes. Could not wait to check out. I do not recommend as a family hotel.

"The best lodging in all of Pennsylvania "

5
03/04/2018

I've been to this hotel several times and it's easy to choose this hotel as my favorite hotel in Pennsylvania. The rooms are clean and comfortable at a fair price. The staff is always super nice and helpful. You will always get superior service here and your wallet won't take a beating. This location is right near King of Prussia Mall and right near I-76, US 202, US 422, and the Pennsylvania Turnpike. Very convenient and easily accessible. It's definitely worth staying here. You will not regret spending a night here.

AdamKrasley, General Manager at Best Western Plus The Inn at King of Prussia, responded to this review
JoeS, Wow, I could not have said it better myself! Thank you so much for your continued loyalty and for sharing your positive experience with everyone! We are not always perfect but we always strive to be and people like you are the reason we have these lofty goals! It is our pleasure to give you a comfortable place to stay and leave you with a lasting positive experience and It makes us so proud when we receive comments like these! Happy Travels~ Adam Krasley General Manager

"Great hotel"

5
01/04/2018

Loved this place. Huge bed, clean room. We got upgraded to a suite with jacuzzi. Sure, why not. Right across the street from King of Prussia Mall. Free breakfast included, and they had a wide array of foods to choose from. Fast check in and check out. This hotel has everything you need.

AdamKrasley, General Manager at Best Western Plus The Inn at King of Prussia, responded to this review
Dear Subwayrider13, Thank-you for taking time out of your day to share your experience at our hotel! We are so happy you enjoyed your upgrade and took advantage of the Jacuzzi! It really does help relax your muscles after a hard days work or spending hours walking around the largest mall in America! Thanks again for the great review and we can't wait to see you next time! Adam Krasley General Manager

"excellent deal on a really good hotel"

5
31/03/2018

The staff were most friendly and helpful. Our room was clean and the breakfast was typical for a hotel continental breakfast and was very good. The hotel has a nice inner courtyard, which is an oasis from the bustling of nearby traffic. Overall, I thought we got excellent value for our money at this hotel.

AdamKrasley, General Manager at Best Western Plus The Inn at King of Prussia, responded to this review
Dear Andersnb, What a wonderful review! You touched on everything that makes us so proud of our property! Our staff really does care about people and always has the guests needs in mind! Our courtyard really is an oasis away from the craziness that can be King of Prussia from time to time! It was so great that you really felt that value while staying with us and I cannot thank you enough for sharing that with the world! We look forward to hosting you again! See you next time! Adam Krasley General Manager

"Great Location"

4
14/03/2018

This hotel is a pleasant surprise. Directly across the road from King of Prussia mall but the room was quiet, spacious and had a great view of a court yard. Breakfast was better than average with fresh cut fruit.

AdamKrasley, General Manager at Best Western Plus The Inn at King of Prussia, responded to this review
Shelleytattersall, Thank you so much for the staying at our beautiful property! We are so thrilled you were pleasantly surprised and enjoyed our gorgeous two-acre courtyard! It is the best view in King of Prussia! We hope you come back and visit again real soon! Happy Travels~ Adam Krasley General Manager

"Mold and Mildew"

3
13/03/2018

Spent three nights at the BW and found the shower area full of mold and mildew which I am allergic to.... Water pressure was okay. Very noisy on the first level which is down the stairs so almost feels like the basement but you can view the parking lot from your window. Breakfast was adequate, the usual scrambled eggs and sausages, french toast or Waffles, fruit, yoghurt and toast and bagels. The one perk was that the Inn is close to the second largest Mall in USA, Has designer stores, a Macy's and other department stores. a small food court and a bus depot to take the bus to Philadelphia , an hours ride by bus because of traffic, Convenient if you do not want to drive your car into the city, Parking in Philly is outrageous.

AdamKrasley, General Manager at Best Western Plus The Inn at King of Prussia, responded to this review
Myra_11, Thank you for staying with us and for sharing your experience! I am very sorry about the issues with the shower and assure you we looked into it and fixed the issue immediately! I am glad you enjoyed the breakfast and our wonderful mall! Recently a renovation was completed that pushed it to the "largest" mall in America, that is until the Mall of America adds another extension:) Thanks again for the review and please do not hesitate to contact me directly if you need anything further at 610-354-8901. Happy Travels~ Adam Krasley General Manager

"GREAT BREAKFAST"

5
08/03/2018

I ate breakfast like a king. I was very please to see all of the variety. and especially please to find that the food was hot and plenty of it. I want to especially tha Michael, who was always pleasant. He takes ownership of the breakfast area,.

"reasonale value"

3
05/03/2018

Nice enough room, in room coffee was good (little one cup pods (not kcups)). The complimentary coffee avail 24 hrs is terrible. It is the concentrate stuff in a machine that doses some with hot water. Blah. Good breakfast though! Hint, there is a street out back that takes you to a light on S Gulph if you need to go North during a busy time. Which seems to be most of the time.

"Could be better"

3
28/02/2018

Very noisy room, close to interstate. Bed was "pillow top" but was very uncomfortable. The check was easy and staff was nice and courtesy. We had to leave earlier than expected and the morning guy was very helpful with this.

"Great staff"

5
02/02/2018

Felicia checked me in, noticed I had 2 reservations, corrected for me, saving me some time and money. Clean room, hot water great pressure. A good shower means a lot to me since I work hard! Breakfast was good. Overall great stay!

M_Joyce-Kershner, Director of Sales at Best Western Plus The Inn at King of Prussia, responded to this review
Dear HardWayFarms, Than you for your five-star review. We appreciate all the wonderful comments you wrote about our hotel as well as our staff. I'm so glad you were happy with our shower since that is such an important detail for you. We are happy that life brought you to our hotel. If ever in the area again … we wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales Wherever Life Takes You, Best Western's There

"Not bad.."

4
31/01/2018

Here for work and wanted something close to the mall. Hotel is refurbished, not new. However, for the price, it was fine. The best part was the amazing, comfy beds. Fitness room has lots of options too. If you are looking for decent, this is it. If you want posh, go on down the road.

M_Joyce-Kershner, Director of Sales at Best Western Plus The Inn at King of Prussia, responded to this review
Dear Pointerchick, Thank you for your review. We are happy you found our fitness center to offer many options. We are also grateful for your recognition of our value. That is so important to us as well as Best Western Hotels and Resorts. If ever in the area again … we wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales Wherever Life Takes You, Best Western's There

"Business Stay - Highly Impressed"

5
29/01/2018

I had a great stay at this hotel when I had to stay over in KOP for business reasons. Definitely the best and highest quality hotel I have stayed at in the area. I have stayed at a few others. Rooms were perfect - newly renovated and pristine clean. Wonderful service especially on reception. Great bar service from a friendly and helpful barman called Alonzo. Night service from Armel was fantastic. I do not think you could get a better deal considering the incredible quality and value offered by the hotel.

M_Joyce-Kershner, Director of Sales at Best Western Plus The Inn at King of Prussia, responded to this review
Dear USAVisitors, “Highly Impressed” … Thank you! We appreciate all the wonderful comments you wrote about our hotel as well as our staff. Unfortunately, our regular bar tender was not on property that evening. Alonzo, our Front Office Manager, stepped up and did double duty that night. We also are grateful for your recognition of our value. That is so important to us as well as Best Western Hotels and Resorts. We are happy that life brought you to our hotel. If ever in the area again … we wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales Wherever Life Takes You, Best Western's There

"Love it here!"

5
10/01/2018

Staff is professional and personable. Rooms are cozy. The internet always works. Breakfast is good (dining area well-maintained). Across the street from one of the best malls. Never any problems here!

M_Joyce-Kershner, Director of Sales at Best Western Plus The Inn at King of Prussia, responded to this review
"Love it here!" ... Love to hear!!!! Thank you and we hope to see you soon. All the best, -Maurya _____________________ Maurya Joyce-Kershner Director of Sales

"Great Value"

5
07/01/2018

Can't beat the service and price and it included a great breakfast for the 3 people in the room. No complaints whatsoever other than a delay during check-in but that was minor. Breakfast staff was especially attentive and the food was terrific and offered plenty of choices.

M_Joyce-Kershner, Director of Sales at Best Western Plus The Inn at King of Prussia, responded to this review
Dear debrasD2934YX, Thank you for your review. We are also grateful for your recognition of our value. That is so important to us as well as Best Western Hotels and Resorts. If ever in the area again … we wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales Wherever Life Takes You, Best Western's There

"Careless Staff"

1
03/01/2018

I stayed in this hotel a month ago on a business trip. The hotel lobby was confusing to find initially and our check in experience was average. The room was placed 2 stairways away at the end of a long hallway, even though we told the receptionist we had to wake up extremely early for work the following morning. I left a (nice) ring on the nightstand beside the bed and realized I left it around 2P after we checked out. I called the hotel & they didn't answer after 3 phone calls so I stopped by that afternoon on my way out of town. The manager told me to write my contact info on a paper slip and he would make sure he personally gave it to housekeeping. To no surprise, I didn't receive a phone call after a couple of days & I called back asking to speak with housekeeping. They ensured me they did not receive any note. I told them exactly where I left the ring and they told me the woman in charge was not available to talk on the phone that day. I called back the next day and could not reach her yet again. I opened a file with Best Western's corporate customer care number & they told me it would take about 10 days to get back. I have not heard anything back from them & am extremely disappointed with the way the hotel handled the situation. Safe to say I will not be staying here again.

M_Joyce-Kershner, Director of Sales at Best Western Plus The Inn at King of Prussia, responded to this review
Dear Lindsay D, Thank you for taking the time to let us know about your experience. We are always grateful for direct feedback and strive at opportunities in order improve our guest's overall experiences. We are sincerely sorry for all the difficulties you encountered. No matter what the situation, we are in the business of hospitality and will be sharing your comments with our team. Also, our General Manager, Adam Krasley or our Front Office Manager, Alonzo Flowers will be reaching out to you directly to follow up. If you are returning to King of Prussia, would like to discuss your experience in more detail perhaps allowing us a second chance, please feel free to contact myself directly at 610-354-8902 or Adam at 610-354-8901. Thank you again for taking the time to write a review. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Great stay"

5
02/01/2018

Was greeted with a smile... Staff very pleasant and friendly; checking in and out. Directly across from King of Prussia mall and plenty of dining choices right in the area. Great location! Quiet place, you can definitely relax while being there.

"Birthday celebration made special at BW-KOP!"

5
31/12/2017

Felicia and Mark made our stay fabulous!!!!!! The best hotel staff I have encountered in years!!!!! Mark made me a special birthday drink, Felicia was the sweetest check on attendant! Our room was awesome, jacuzzi was spectacular!

"Wonderful hotel and staff!"

5
30/12/2017

Really wonderful experience here. Staff was particularly friendly and out - going. Room was very clean, sliders to patio would have been used had it not been so cold. And surprisingly quiet given the location.

"Colin"

4
30/12/2017

Motel is clean and comfortable, just across highway from King Of Prussia mall. Internet kept going out. Bed was very comfortable. Breakfast had a lot to offer although some of the food had apparently been out for a while.

"Pleasant surprise"

5
26/12/2017

I had to take my parents to downtown Philadelphia for an early morning appointment the day after Christmas. Looked for something close to the Turnpike with decent ratings on Christmas day. This fit the bill nicely. Had to go back to the desk and change one of the rooms to another floor since my parents can't do stairs. Hassan was very pleasant and personable, unlike others that we had encountered earlier in the day that clearly were unhappy about being open for business.

"The BEST Best Western we have stayed in"

5
18/12/2017

This Best Western was clean, updated and very convenient to roadways and shopping. The beds are so comfortable and they have the best pillows. The decor is pleasantly updated in the rooms. The breakfast was delicious and the staff was very attentive to cleanliness. They continuously kept the food stations fully stocked at all times. They were very pleasant and helpful too. The wifi signal was very strong. This is now our favorite BW that we have stayed at.

"Great Value"

4
13/12/2017

I will be staying at this hotel again! Pleasant staff, clean rooms, and a great location. I travel frequently for business and based on this experience I will be staying at more Best Westerns moving forward.

"Ok but smelly room"

3
10/12/2017

Me and my husband stayed in a queen bed room. The room was ok but was terribly smelly when u get in. room service was good. breakfast options was ok. 1-2 reception guys were really good and they helped me in shifting to the nearby hotel post my checkout. however, when i asked them to extend my stay,they denied as they were sold out and i had to checkout and shift to nearby hotel the next day. over all good experiance except the terribly smelly room(may be just our bad luck)

"Well-maintained room and helpful staff"

5
05/12/2017

I was impressed when I entered my room because it smelled pleasant (no musty smell), I felt the room was quite nice (with modern chair and luggage bench) and clean, and I could tell the restroom had been cleaned. The front desk staff (Felicia Andrews) was about to leave when I came to ask a question, yet they eagerly helped me right away. It was a pleasant interaction because I could tell Felicia was genuinely trying to help me - and she did. I had no problems with the wifi either. Overall a great experience!

M_Joyce-Kershner, Director of Sales at Best Western Plus The Inn at King of Prussia, responded to this review
Dear Nano B, Thank you. I am so pleased to read your wonderful review and learn of your great experience with us. We appreciate all of the wonderful comments you wrote about our hotel as well as our staff. Wherever life takes you, Best Western is There ... I'm glad life brought you here. We hope to see you again soon. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Thanksgiving weeklong trip was a complete disaster because we did not have any hot water for four days."

1
04/12/2017

Thanksgiving weeklong trip was a complete disaster because we did not have any hot water for four days. We we miserable out of town guest. The worst vacay ever!! The manager offered us $30 back for our experience! We booked for 7 days and received nothing.

M_Joyce-Kershner, Director of Sales at Best Western Plus The Inn at King of Prussia, responded to this review
Dear 671angeliag, Thank you for taking the time to let us know about your experience. I'm very happy you were able to speak directly with our General Manager, Adam yesterday. We are not sure who you spoke to on our staff during your stay, but your stay has been discussed with our entire team. We have taken this opportunity as a training example. We completely understand why your overall experience fell short of your expectations during your stay with us due to our issue. It was an unfortunate situation that we had hot water issues and that it personally affected your entire stay. No matter what the situation, we are in the business of hospitality. We are sincerely sorry for all the difficulties you encountered. As Adam explained, regrettably, our hot water issues turned into a much larger project they we originally realized. We then hired a valve specialist to help us locate and fix the problem. We are not trying to make an excuse, but this is what occurred. We are happy to see you gave us a five-star rating specifically for Value, Location, Sleep Quality, Rooms and Service. We do hope you will stay with us again and give us a second change next Thanksgiving when you are in town. Please feel free to contact myself directly at 610-354-8902 or Adam, our General Manager at 610-354-8901 if we can be of any assistance in the future. Thank you, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Great Stay!"

5
03/12/2017

Enjoy staying at this hotel--staff are very friendly, breakfast offerings are great, rates better then surrounding hotels, room accommodations are very comfortable and the location is perfect if you're shopping at King of Prussia Mall. Will definitely book at this hotel again.

M_Joyce-Kershner, Guest Relations Manager at Best Western Plus The Inn at King of Prussia, responded to this review
Dear 810yvonnew, "Will definitely book at this hotel again" ... we could not ask for anything more. Thank you. We hope to see you soon. Warmest regards, -Maurya

"Much Better Than Expected!"

5
02/12/2017

I usually book at the Sheraton close by, but they are double the price, and were sold out. I stayed here for one night mid week, and was pleasantly surprised by the entire place. My room was in the D building, and there was close parking, it was quiet, and the room was very nice. I will be staying here again for future business trips !

M_Joyce-Kershner, Director of Sales at Best Western Plus The Inn at King of Prussia, responded to this review
Dear gigimarie22, “I usually book at the Sheraton close by, but … I will be staying here again for future business trips!” … what a compliment, thank you! We are happy that you chose our hotel and as an alternative, we wish you many happy returns to King of Prussia and especially our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Best Western, Pa"

4
27/11/2017

We have stayed here many times, convenient location across from King of Prussia mall. Staff is friendly and rooms clean. Our last visit hallways were not very clean. While breakfast is average, the coffee was really bad! Tasted like water. Hopefully that will be addressed. Overall I would recomend

AdamKrasley, General Manager at Best Western Plus The Inn at King of Prussia, responded to this review
Dear 210janieb, Thanks so much for staying at our hotel in King of Prussia! We really appreciate your continued loyalty and are looking into your issue with the coffee! Thanks again for bringing it to our attention so we can make sure to correct the problem! Come back again soon:) Happy Travels~ Adam Krasley General Manager

"Bed Sheets Problem"

2
27/11/2017

One of our beds seemed to have been used already and was quite thin. Service was excellent in helping us remedy the problem. Bed sheets were also very very thin. Facial tissues were very poor quality and hard. Breakfast had a number of options but some items were not very good.

AdamKrasley, General Manager at Best Western Plus The Inn at King of Prussia, responded to this review
Dear 792ednag, Thanks for taking time out of your day to review our property! We are happy to hear feedback that will always help us become a better hotel:) I am so sorry about the thin sheets and am very happy the staff was able to remedy the problem quickly for you! If you need anything further please contact me directly at 610-354-8901. we hope to see you back again soon! Safe Travels~ Adam Krasley General Manager

"Excellent"

5
26/11/2017

Everything about the property was excellent. The staff expecially Michael and Mala at breakfast were very accomodating. The location is convenient to all areas of King of Prussia and especially the Mall. Definite must stay

AdamKrasley, General Manager at Best Western Plus The Inn at King of Prussia, responded to this review
WOW! What a great review Abeily! Thanks so much for staying with us while you were in King of Prussia and for writing such kind words! We really appreciate the feedback and cannot wait for you to come back and visit again soon! Have a great day and a wonderful Holiday! Adam Krasley General Manager

"Awesome Breakfast"

5
25/11/2017

The opportunity to fix a delicious yogurt with toppings and enjoy Best Western Plus Waffles makes this hotel my number 1 choice within the King of Prussia, PENNSYLVANIA area. The friendly, professional employees throughout this hotel make this a must visit and stay. Thank you for continued dedicated services.

AdamKrasley, General Manager at Best Western Plus The Inn at King of Prussia, responded to this review
Dear AnalyzeTheVisit, Thank you very much for the great review! I am so excited you enjoyed our breakfast and specifically the yogurt station! It is a wonderful healthy way to eat and really gives the guest control over what they want in their parfait! Come back again soon! Happy Travels~ Adam Krasley General Manager

"B.B."

5
24/11/2017

The staff was very friendly, the king bed was very comfortable, continental breakfast was better than most hotels, bathroom was much more spacious than the previous chain hotel I stayed. They do not have an indoor pool/hot tub

AdamKrasley, General Manager at Best Western Plus The Inn at King of Prussia, responded to this review
Dear Brianbh6416TQ, We are so happy you stayed at our property and left such a great review! Thank you so much for your support and loyalty! See you next time:) Adam Krasley General Manager

"Room smelled of mildew"

3
18/11/2017

Guy at check in was clueless when we showed up close to midnight in need of a room. I had to make reservation on my phone in the lobby because he couldn't do it at the same rate that was offered online. WiFi didn't work for the whole trip (possibly due to room location). Breakfast was substandard. Room reeked of mildew. Bed was comfortable, pillows not so much. Great location. Probably wouldn't stay here again

"Great Staff, great location, great breakfast - just plain great!"

5
15/11/2017

Check in was super smooth and when I had a problem with my room key - the staff could not have been more helpful in correcting it quickly. Busy intersection but right across from King of Prussia mall and navigating to the mall or the highway was easy. Grounds are nicely kept. Breakfast was great - plenty of seating, hot foods, bagels, coffee, etc. Met other college families at breakfast and it added to the experience.

"Uncomfortable Night's Sleep"

2
14/11/2017

Clean, basic accommodation, but a poor night's sleep. The pillows were very uncomfortable (lumpy and hard), my allergies acted up - the heating and cooling was very old, and kept loudly turning on and off to maintain room temps throughout the night, and there were strange customers tying up reception for the duration of my stay.

BestWesternHotels, Corporate at Best Western Plus The Inn at King of Prussia, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Convenient and great value"

5
11/11/2017

Great location. The grounds are well maintained, we loved the courtyard in the center. Breakfast was great and all staff was friendly. Very clean as well. Traffic in the area is a bit crazy but we could not even hear it inside our room. We were not staying in the summer, but the pool area looked very nice also. Cute lobby and bar area too.

"Not what we expected"

3
08/11/2017

We found this Best Western to be less than what we have experienced with other hotels from this chain. Pros: the rooms at the back were quiet and clean and the hotel is adjacent to the King of Prussia Mall; check-in staff were very accommodating and friendly. Cons: our room was quite a distance from the breakfast area, the beds didn't feel like quality pillow top mattresses; and the hotel was wedged at a very busy intersection, which made it difficult to exit. Be aware that this is an older hotel.

"Top BW hotel"

5
08/11/2017

We stayed here for several nights with 7 families. The service was great and rooms were fantastic. Either the hotel is new or just renovated. The rooms were beautiful and spacious. Housekeeping service was fantastic, me being a former GM of a Best Western Premier property applaud the service and grounds this property maintains. If ever in the area I will definitely stay here again and I recommend this hotel to anyone, either for business or leisure.

"Great value"

5
07/11/2017

Great value, good free food, great location,plenty of parking,felt safe,wawa across the street,will go back,in room iron,hair dryer. I looked at all other options in the area on tripadvisor before booking.

"Good hotel, Great Breakfast"

3
06/11/2017

Good basic lodging, convenient location. The room was adequate, though the hot water wasn't always hot. The one thing we really enjoyed was the free breakfast, it was better than most with a nice attentive staff. If I was to stay here again I would try to get room facing the courtyard.

"Excellent Customer Service, Convenient and Clean"

5
06/11/2017

Thank you to the awesome staff at this hotel for caring for our guests from all over the country, and for executing our wedding ceremony and reception so carefully and graciously. The team transformed the space into a beautiful venue for us. when traveling to King of Prussia, check out this Best Western for great service, great value, convenience and an overall great experience.

"King of Prussia"

5
02/11/2017

The hotel was more than we expected. The television was great with connections that allowed all our devices including HDMI ports for our computer. There were no limits on devices on wifi as in some hotels. The breakfast was excellent and complete.

"Deplorable. Just deplorable."

1
01/11/2017

I'm a "road warrior" and stay in hotels pretty often for work. Let me tell you...this has to be the worst experience I've ever had with a hotel. Firstly, the layout of the hotel is wonky and I had to walk a mile to my room. Next, the condition of the room. Dirty and disgusting. It was obvious that the bathroom had not been cleaned for several reservations. I'm talking filthy, grimy shower (with spots of black mold), dirty shower curtain, and hair all over the floor. I requested a clean shower curtain and it took the employee two attempts to get a curtain that was at least semi- clean. I ended up washing up in the sink anyway, because there was no way I was stepping in that shower. The bedding appeared clean, but the sheets were dingy and worn. In addition, the TV remote hardly worked and the buttons were worn. I planned on staying for two nights, but booked a reservation at 2 am for a nearby hotel and checked out of this one first thing in the morning. The front desk employee didn't question why I was checking out early, so I'm guessing this is common occurrence. I stayed here once a year or so ago, and had a pleasant experience at that time. Not sure of what happened, but I know that I will NEVER stay at this hotel again.

"GIVEN A ROOM W/ GUESTS ALREADY IN/ AFTER 12 AM / NO APPOLOGY / NO REFUND"

1
30/10/2017

Arrived to dirty parking lot. Took over 10 minutes to get a room key. Unwelcoming staff. You have to enter the motel from side doors, and the hallways are long. No handcarts to carry our bulky stuff from traveling and working. WAS GIVEN A ROOM WITH OTHER GUESTS ALREADY IN IT! AFTER MIDNIGHT! Not a good situation to walk into. At least we weren't attacked for barging in! Walked back through dirty hallways, back to our truck. Drove around to the front desk and told him we were sent to a room with guests in it. I told him clearly we are not staying here, we are going elsewhere and you are not charging us. First he told me no one is in that room! (He was welcome to go look for himself!) After another 10 minutes fiddling on the computer he wrote down a new room number. HE NEVER APOLOGIZED FOR THE SITUATION AT 12:30 AM. I told him again, we were not staying. (My wife made other accommodations while we moved our truck to the front desk entrance). He then acted surprised that I was not staying there even though that's what I clearly said. Finally after more computer work he said we would not be charged. Then at about 12:45 he calls us and says he is unable to refund our money. I would have to call a 1-800 number to do so. Called that number, was given another number. That number said they would call back. They called back and told us in 7 days they would have a decision. STAY AWAY! Highly recommend the hotel chain m-a-r-r-i-o-t.

"Very nice changes to the hotel"

5
30/10/2017

The hotel was okay before, but now sooooo much nicer. The hotel interior had been renovated since the last time that we stayed at this hotel. It is very, very nice. They renovated the lobby and breakfast area. A bar (nice little bar area) was added. You can order food from the bar (small things, like wraps, nachos, salads, etc..). Our room was very clean and smells good.

"Pretty good"

4
27/10/2017

I was in a BW the night before this one, and was totally over BW by the time I left, but this hotel redeemed the name again for me. I wasn't overall in love with the stay, but it was pleasant. Would recommend.

"Great Hotel"

4
26/10/2017

Stayed for the first time at this Best Western and it was a great experience. From the friendly staff to the well appointed and updated hotel rooms. This hotel was on par with a Spring Hill Suites or Courtyard.

"Very nice......."

5
25/10/2017

Really nice place, we stayed three nights and really enjoyed our stay..The staff was very helpful. We enjoyed a great breakfast each day..The location is just off the highway..Super close to big mall and the place was beautifully landscaped..

"Great location for the shopper or Tourist"

4
23/10/2017

I stayed one night at this hotel as part of a woman's group tour. This is a terrific location as it is across the highway from the very large upscale King of Prussia Mall. In addition it is only a short drive ( 10 minutes?) to the very interesting and beautiful Valley Forge National Historic Park. My room was a fairly standard hotel room, with two full size beds and a comfortable size bathroom. The bathroom was updated, with a spacious granite countertop. Like the rest of the room it was very clean. The bed was very comfortable and had 3 small pillows. TV, fridge and a desk/chair were also in the room, along with an occasional chair. The hotel is arranged in sort of a courtyard shape. My room looked out onto the courtyard and was therefore nice and quiet. There is a pool outdoors in the courtyard area but it had already been winterized by the time of my visit in late October. Ask about their pool season if this is an issue for you. They offer several conference rooms of different sizes named after the Founding Fathers ( Thomas Jefferson, John Hancock, etc).The hotel offers a free buffet breakfast in the morning. This was standard fare, cut fruit, scrambled eggs, french toast, bagels and muffins, coffee/tea/juice. Convenient and served the purpose. The breakfast room was bright and airy but as with all places like this, there was not enough seating to accommodate all the guests who happened to arrive at that same point in time. We managed to score a table when someone happened to leave but many folks who arrived somewhat later had no place to sit. Front desk staff were very nice and I called them to ask for a wake up call when the automated wake up system in my room failed to work. The room A/C unit worked a little too well, although I normally like things quite cool, and after fiddling with the thermostat a bit I simply opted to turn it off overnight. No problem. The staff later recommended some local restaurants for us and that was very helpful.There are lots of familiar restaurants in the enormous mall across the street, including Maggianos of Little Italy Restaurant and Lux Cafe. A very reasonably priced hotel for the amenities and service. Overall a better than standard hotel with good results and a very convenient location to recommend it.

"Good place to stay"

5
22/10/2017

We had previously stayed at this Best Western and had a good memory of it. It was just as good this time. Check-in was easy and even though we were early, there was no complaint from the hotel about that. Room was clean, bed comfortable and the breakfast was lovely with a wide variety of options, something for everybody. I'd gladly recommend this BW to anyone!

"OK room; fine breakfast"

3
21/10/2017

Room was just fair. Arrived late, but room was not ready and needed to be assigned another room, as original room was not clean. The breakfast was basic but not bad. Room price was not baad if you are there for the Valley Forge national park.

"Good value hotel"

4
19/10/2017

Good location, very nice room done to a surprisingly high standard v clean and extremely comfortable bed , breakfast was good . communal areas were a bit depressing if im honest but overall a bit basic but good value for money..

"Clean, Comfortable and Cost effective"

5
17/10/2017

Great staff, great service, great hotel! Had a wonderful stay and really felt that I got my money's worth! Breakfast was good. Was really impressed with how clean it was! Everything was great! Would absolutely stay again if I were in the area.

"Noisy but Close to Shopping"

2
16/10/2017

If you are going to use the shopping center at King of Prussia then this hotel is for you, but if you like sleep then take ear protection as adjacent room's faucets are noisy and sharing a hotel with young sports teams who think they're in a dorm is just not satisfactory,...the rooms are also a bit tired, modern hotel furniture is cheap....Best Western, to make this hotel a plus, sort out the NOISE and decor please so personally, despite the nice and friendly staff, we will not be staying here again!

"Great stay!"

5
15/10/2017

Enjoyed staying here. The hotel was clean, rooms were very neat and comfortable. Beds were also comfortable. Breakfast was awesome with great selection. Staff was great too, especially the woman helping in the breakfast area. I wouldn't hesitate to stay at this hotel again.

"Great value , Great location"

5
13/10/2017

The hotel is very well maintained. It is right off the Penn. Expressway. It is across the road from one of the largest malls in the country. The comp breakfasts is wonderful. he hotel offers free wifi

"better pillows"

2
12/10/2017

get better pillows. The pillows were like pillows from a couch, they were square, hard, and held my head way too high. House keeping skipped my room 2 days out of the 6 I stayed there. Probably wouldn't stay there again, but it was a good price at the time I booked my trip.

"King of Prussia"

5
12/10/2017

Looking for cleanliness ~ you found it right here!! Better than average breakfast menu, good staff, great bed, clean, clean, clean! Little difficult getting in/out of parking area due to closeness to intersection but well worth it. Close to shopping center for those who like to shop!

"Excellent Service"

4
10/10/2017

Good price, great location, excellent service. The breakfast was large and had everything I could ask for, plus it changed almost every morning so lots of variety. I was also impressed that the garden matched the pictures.

"Good location but dirty."

2
09/10/2017

Location is very good for KOP Mall, Valley Forge NP, and areas around western Philly. The room was dirty, maid service was minimal, had to ask for clean towels. Staff was very nice but service was lacking. The overall facility was minimally cleaned during our 5 night stay. Hallways had blown in leaves never vacuumed, dropped food outside guest rooms long after rooms were "cleaned". Workout rooms OK. Very nice up-to-date equipment. Ran out of towels most of the time. Smelled like it wasn't cleaned in a long time. In my opinion the whole place needs a major cleaning and sanitization. Several times we were awakened or kept from sleeping due to noise from room above. VERY noisy shower from other rooms.

"Nice stop in eastern Pa."

4
07/10/2017

Nice large clean room. Nice breakfast and great workout room. Large, nicely appointed banquet rooms. Very friendly and helpful staff. Great garden area. Very close to the King of Prussia mall. Definitely stay again.

"Another Quality Stay"

5
04/10/2017

This hotel is my first choice when I stay in the area. Though not the lowest price, it is certainly an excellent value. And this is coming from one who used to focus on staying cheap. Once I started staying at this property, and especially once I learned the value of the BW Rewards program, I always look for BW first. I have now stayed at BWKOP over 20 times, and each has been a pleasant experience with very few problems. Plus, any problems I brought to their attention were promptly fixed.

"Vacation"

5
04/10/2017

We stayed here for 4 days with our daughter while visiting the area. We were pleased with this motel. It had plenty of breakfast options and the rooms were comfortable. The pool was closed for the year by the time we stayed so I can't say anything about it. Our room was always made up and ready for our return each evening. Towels were changed out and everything tidied up.

"Poor Housekeeping"

2
03/10/2017

Great location, nice grounds with garden like courtyard, friendly front desk, no vacuuming before or during entire stay, poor housekeeping, hard to find ice on different floor, only one nightstand on one side of bed.

"Awesome!"

5
02/10/2017

The staff was friendly, they had comfortable beds,the internet connection was great and the breakfast was pretty good! They had access to the fitness center too! There was a pool but it was too cool for that.

"Best Western - King of Prussia"

5
02/10/2017

This is the second time I stayed at this locale when working at Walker Stalker in Oaks. It's close by and less expensive than other hotels. The service and room are excellent. I would highly recommend staying here and I will be back next year.

"Nice, clean and quite"

5
24/09/2017

It's a cute, nice and quite place. Clean rooms, friendly attitude. Convenient location, close to the mall and restaurants. A great place for a weekend getaway either for a family or a couple. Definitely recommended.

"Noisy rooms, understaffed"

2
20/09/2017

We were disappointed in this Best Western. Upon arrival we had to wait more than half an hour before we could check in. There was only one persone avalailable for check in, which was absolutely insufficient for a hotel this size. As we were travelling with three couples together i requested neighbouring rooms (or at least rooms close together). Since the reservation was made over half a year ago, i didn't expect this to be a problem, but on arrival two of the rooms were together, the third room wasn't even in the same building.... The rooms were very noisy, streetnoise, noise from an ice machine, from the airco,.... The bathroom was old and worn. Breakfast options were limited, healthy options were totally absent... I expected much better from a Best Western Hotel !

"Very Tired"

3
17/09/2017

Don't believe the glowing reviews..worn tired..dirty. Especially the bathroom Go to a newer place ..never again Plus to get to the breakfast it's a mile walk. Across the street from the mall though People are nice

"Visiting area"

5
17/09/2017

We came to do some sight seeing. The hotel was great and so were the staff. Rooms were clean and comfortable. Breakfast was great, waffles, eggs,meat,cereal and much more very nice. The only problem was getting there which had nothing to do with the hotel at all. Traffic was horrible nd it was a week day. Didn't stay or that reason.

"Ok at best "

3
15/09/2017

The best part of this hotel is the beautiful courtyard and surrounding grounds. The staff was also very friendly. We only spent one night and it was rainy so we couldn't take advantage of the pool. Unfortunately, the room was rather dated and musty. The AC unit was very loud especially as it cycled on/off making it difficult to get a good night sleep. We ended up staying in the area for a 2nd night but relocated to the holiday inn express. It was slightly more money but the room was more accommodating. I usually don't have an issue with BW, maybe a different room would have been a better experience.

"2AM parties and pot smoke"

1
15/09/2017

Arrived at midnight to find a room party underway directly beneath us. The entire wing of the (allegedly smoke free) hotel was defined by marijuana smoke and loud music. The noise continued until 2AM despite complaints. The smell is probably permanent.

"Great hotel"

5
14/09/2017

Easy going staff, professional, clean spacious well-appointed room with beautiful courtyard, easy check in and check out. The amenities are excellent. Location is good, area is pleasant. Enjoyed the stay and slept well.

"After Larry's K' concert"

4
09/09/2017

The place was great, staff was very accommodatING . Breakfast was standard for this chain. We will go again . We have used this chain in many parts of the world and we have not been disappointed. Napa Valley California, Milano and Rome Italy

"These are good people!"

5
03/09/2017

We stayed for 8 days. These people are thoughtful, responsible and enthusiastic. This is a keeper! It is 30 minutes to Independence Courtyard and 60 minutes from the Amish outside of Lancaster. The breakfast is incredibly good. Perfect!

"great hotel, great value"

5
01/09/2017

Glad I found this place. We needed a location from which to get ready to drop daughter off at a nearby college. We consider returning to this hotel for future visits. Very calm and welcoming while located at a busy traffic junction (with convenient connections to all sorts of destinations and purposes). We also loved nearby Valley Forge. Serene, large, beautiful courtyard w/ swimming pool. Appealing exercise room (we used it every day). No parking fees (unlike Philly downtown hotels, understandably). We took train into Philadelphia from Bryn Mawr station, easy. Could say more good things, but my time is running out. I recommend this place. Staff very helpful

"Wonderful room and service!"

5
31/08/2017

First, don't be fooled by "Best Western" in the title. This property in many respects is equal to or superior to some Hampton properties I have stayed at. The check in process was smooth, the room was spacious and clean, the breakfast space was expansive and the food prepared perfectly. It is close to a busy intersection yet the room facing the highway was quiet. I simply could not find anything about the property, the room, or the service to complain about. For the price point this is an exceptional hotel. The only difficulty was finding the entrance to the hotel at night. There is a large sign "Best Western Lobby" but it comes quickly after a busy intersection and potentially the turn around a corner. It is easy to go pass and miss. Other than that, no complaints. Highly recommended!

"Family Reunion"

4
30/08/2017

The staff was first class and phenomenal from start to finish. The sales group was able to provide us with a great room block to accommodate our family members. Prime location in a nice area. Close to one of the biggest malls in America and plenty of restaurants to choose from. I would encourage more people to stay here!

"Solid choice, great gym"

4
29/08/2017

Solid choice across from the KOP mall. Room was very nice, only issue would be a slow draining sink and poor shower water pressure. However, the gym was set up in a crossfit light format and is the best hotel gym I've seen in quite some time.

"100% Smoker-friendly"

3
29/08/2017

The hotel is quiet, clean and well-maintained but I would only recommend staying here if you enjoy cigarette smoke. The hotel bills itself as "100% smoke-free" however there were guests smoking on every patio on the first floor, in the courtyard, outside the front door and on the balconies. There were employees smoking in the courtyard. There were hundreds of cigarette butts on the grass and in the giant, sand-filled ashtray/urns placed conveniently outside of every door.

"Good and Just OK"

3
28/08/2017

Spent two nights at the Best Western. The check in process was smooth, although there was only one woman at the desk and a bit of a line, so it took some time. Once I arrived to my non-smoking room, I was immediately hit with the smell of smoke, so back I went to the desk. My room was quickly changed and apologies were offered. The room was clean and comfortable but the first night revealed a running toilet, and paper thin walls. At 2 am people speaking in normal voices in the hallway were easily heard, and although I am a light sleeper, I could hear their entire conversation word for word. The next night was much better as I shut off the valve to the toilet and the hallways were quieter. The breakfast room was pretty crowded both days, and the selection was fairly typical for a Best Western Staff in the breakfast room were very helpful and always pleasant. Best thing about this hotel are the grounds. The hotel is in a busy area very close to the King of Prussia Mall, but once in the pool area you will forget you are in such a busy area It is a very peaceful garden with a lovely fire pit, and many of the rooms have a small outdoor space or a balcony. Lovely.

"I'd rather stay in a garbage can"

1
24/08/2017

Seriously, anywhere but here. These guys are completely inept and can't even get basic stuff right like sending surveys to actual guests instead of to random people. I wouldn't trust them to keep me or my family safe.

"Nice stopover point"

5
21/08/2017

My wife and I are frequent travelers to Lancaster, Pa. and we stop at the BW King of Prussia as our halfway point from NY. We like the cleanliness of the rooms, the friendly staff, and the location to the King of Prussia Mall. It is also a good value. The continental breakfast is good also.

"Run down"

2
20/08/2017

Rust in bathrooms.Torn wall paper in bathroom. No A/C in gym. TV in gym was not working as it was not hooked up to cable. The printer with the computer was not able to print documents which was very frustrating to someone on business. Remote Control in bedroom had no guide that could be controlled by guest. Frustrating as channels were scattered all over the TV. Staff tried and was nice. Problem hotel was sold to investors and there was a young and inexperienced management staff that only works Monday - Friday. Hotel management is a 24/7 business. Will have to look into another property next time when in K of Prussia, Pa Too bad this property has slipped. Very dated and well below average Best Western.

"Best BW+ I've seen"

5
19/08/2017

I am a Diamond Select with Best Western and this is easily the nicest Best Western Plus that I have stayed at. I had a Queen Deluxe room with a terrace and the room was extremely clean and comfortable.

"Nice room"

3
16/08/2017

The grounds were well kept, but the pool could have been cleaner. The water took so long to get hot we had to call the front desk and get maintenance to fix the problem. Once that was done we had hot water for the rest of our stay. There was breakfast in the am, but the other guest that were there made the experience awful. There was a variety or items to eat, but like I sated the other guest made it so we left and went to Ihop.

"After Valley Forge"

5
16/08/2017

We were looking for a nice place to stay with a restaurant nearby after we spent time at Valley Forge. This hotel met our needs. There were several restaurants within walking distance, we choose a Mexican one. It was excellent. The hotel has a very nice layout with the rooms facing a central area, where the pool is. Our room had a back door on the central area that we could use to access the pool if we wished.

"Family Reunion"

1
15/08/2017

When I went to check in , the desk attendant total ignored me. He kept his head down , appear to be looking at the computer, the other front desk working was standing on the same side I was repeating herself talking to a guest. Final the man behind the desk said " you're checking in?" never looking up at me. After I checked in and saw that I was on the 4th floor, I asked the working if they had an elevator because I have a handicap and can't walk upstairs. After getting on the elevator( with my 66 years old sister and 21 years old grandson) to go to the 4th floor, the elevator made a loud noise and a hard jerk. Yes we were stuck. I pushed the alarm while my grandson called the front desk. While he was talking to the lady at the desk , I'm pushing the fire department button (but apparently it didn't work). About 10 minutes passed and the lady said she was talking to her technician to talk her on fixing the elevator. I called my family members in the hotel and the front desk was telling them they was working on it. To make a long story short, after an hour or so my niece arrived and was at the front desk to check in to hear the lady tell us her technicians are in the elevator room ( which was a lie). My niece immediately got on to the staff and demand they call 911 and the paramedic. My grandson and my self as well called the front desk several times before my niece took over and we were told one lie after another. The staff never came up to the 4th floor, they never call to see if we were ok, and the general manager had the nerve to hang up on my niece.

"Cousin's reunion"

4
15/08/2017

The new wing of the hotel was good. The king-size bed was comfortable, however the four small, lumpy pillows were not at all comfortable. The breakfast staff, Mala and Michael, were superior. They took a personal interest in how the visitors enjoyed the food and they show their enthusiasm for their jobs. They are outstanding employees.

"Great place to stay!"

4
14/08/2017

Throughly enjoyed my stay. The only issue was the pillows and bed, but honestly i have really nice bed at home so i am spoiled. Great value, breakfast was great. Every single person that worked there was helpful and kind. Sorry i can't remember your name but thanks so so much for helping me cut the lock off my bag. (i left the key at home). would stay there again! Great job!

"Stay"

4
09/08/2017

Took my kids school shopping to King of Prussia mall, hotel was in a great location, very close to the mall. Was pleased with the price and quality, would be willing to stay there again for another trip.

"Home away from Home!"

5
08/08/2017

The staff and this hotel are nice. I stay in the hotel 3 nights a week for the last several months. The bar/food service offering is a good upgrade! The rooms are huge and décor is nice. Would be nice to have a microwave in the room. But, this is not a deal breaker.

"Great location, great price, great rooms."

5
08/08/2017

The rooms are clean, beds are really comfortable, the location is close to lots of shopping, restaurants and activities. As a Best Western rewards member we got a great price for the room. The landscaping is really pretty but the pool could have been cleaner. The hot tub was perfect. Lots of choices for breakfast which was free.

"An oasis in a crowded area."

4
07/08/2017

We chose this because of high reviews and the location, which was close to everything we intended to do on the trip. Breakfast, room, landscaping and quality were all exceptional. I would definitely stay there again and highly recommend it.

"Felicia helped to make this a great stay for us!"

5
04/08/2017

Hotel is clean and comfortable. The rooms are well appointed. Breakfast could be improved. Front Desk person, Felicia, made our stay wonderful. Work with her if you can. This lady is fun, friendly and helpful.

"Stop for the mall"

5
03/08/2017

We stayed here as a stop for the King of Prussia Mall and for a day trip into Philadelphia. It provides great access to the mall. The only downside is depending on which direction you're coming from, getting over several lanes of traffic to get into the parking lot can be troublesome. I thought it was a fairly close drive into Philadelphia and was just a short drive to visit Valley Forge. The staff was nice and helpful. The room was large enough for the three of us and very clean. We had a balcony room that had a pretty view. Breakfast was nice, we did prefer the second day of our stay because it seemed to have more of a variety then the first day. I would recommend this hotel to any one and would stay again if I was in the area.

"Great hotel for price"

5
01/08/2017

I stayed here 3 nights for a business trip. The hotel is a great deal for the price you pay. The room was clean and well done. The included breakfast was good and plenty of options. I would definitely stay here again.

"Nice!"

4
31/07/2017

This was a very clean and nice hotel. VERY nice courtyard, not too expensive, good location, clean spacious rooms....breakfast area very clean and nice. I would recommend and stay again when I'm back in Philadelphia.

"Best Western King of Prussia"

5
30/07/2017

The hotel is right across the highway from the King of Prussia Mall. It is hard to get there. What would be nice was if the hotel had a shuttle that would take you there and bring you back. It was easy to get to and the hotel staff was very helpful and pleasant. We were right down the street from a Mexican restaurant where prices were reasonable. We were also close to a WaWa where we could pick up snacks.

"The mall"

5
28/07/2017

My daughter and grandson and I stayed there for night. The room was very clean and nice. That had extra towels even for us. Went the the pool after we checked in to relax for a while they had lots of beach towels out there for you to use. The water was great and so was the hot tub!! Their breakfast in the morning had a large variety of food hot and cold very good. Had a nice stay there right across the street the the King of Prussia Mall. Would stay there again.

"Okay"

2
24/07/2017

arrival was pleasant. Front desk staff very nice. Our room was too hot! Moved to a different room and there was hair in the bathtub and on the sheets in one of the beds. Yuck! Pool in the courtyard was nice except for the cloudiness of the pool!

M_Joyce-Kershner, Director of Sales at Best Western Plus The Inn at King of Prussia, responded to this review
Dear X8906BXlisam, Thank you for taking the time to let us know about your experience. I'm happy to hear your arrival was pleasant and our front desk staff was nice. Your additional comments will be address with our operations team. I apologize for the concern with the pool, we have been experiencing summer storms that has made keeping up with the outdoor pool challenging. If you are returning to King of Prussia, would like to discuss your experience in more detail perhaps allowing us a second chance, please feel free to contact myself directly at 610-354-8902 or Adam, our General Manager at 610-354-8901. Thank you again for taking the time to write a review. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Travel from new york"

5
22/07/2017

I selected this hotel online midway in journey, never stayed before but knew the brand it is a good example of th brand and it was good for me. There is a good diner across the road, I had a good nights sleep and it also felt safe, the guy on reception was very helpful.

"Clean, quiet, convenient, friendly..."

5
21/07/2017

This hotel is close to the huge King of Prussia mall, to Valley Forge, to good restaurants, and to roads into Philadelphia.Rooms are quiet. The staff is friendly and helpful. The beds are very cimfortable. Great breakfasts!

"Unexpected pleasure"

4
19/07/2017

I wasn't real sure what to expect since it was a Best Western, but I was pleasantly surprised. The hotel was very nice. The rooms were a good size. Everything was clean and comfortable. The service was excellent. We called for extra towels and a couple of minutes later they were at the door. Everyone was pleasant. We would definitely go back there when we go back to King of Prussia.

"Great little getaway"

5
19/07/2017

Enjoyed a wonderful night at the Best Western, the staff was friendly and knowledgable. The woman working the front destroy was awesome, she really started the stay off right for my boyfriend and I. Bed, breakfast, and jacuzzi all fantastic. Perfect little getaway from home for a night. The only downer of my stay was the lack of a late check-out option the day I stayed...I'm a bit of a slow start in the morning. However, I would stay again and recommend the hotel to friends!

"hotel"

5
19/07/2017

It was a pleasant surprise for us. Good location and friendly staff. I nice place to visit. It has several shopping places and resturants near by to visit. We enjoyed our stay at best western King of Prussia Pennsylvania.

"States Baseball Weekend"

5
17/07/2017

This was the second year we stayed at this hotel for the States Baseball Tournament. It was very nice and clean last year but we were pleasantly surprised by some renovations this year! They added a bar, changed their lobby around and renovated their breakfast area. A very nice place to stay. All the kids loved the pool and hot tub. Decent hot breakfast with some continental items as well. We will stay again next year if we make it to the State Tournament again.

"Good location, nice staff"

4
17/07/2017

I stayed here March 1 through March 8, 2017, while on a business trip. They were remodeling the hotel (which I why I only gave them a 4). The staff was great! My hotel room was nice. They had a good variety of tv channels (yeah for Hallmark Movies and Mysteries channel!). This hotel is across from the Prussia Mall and very close to restaurants, shopping, and grocery stores.

"Very Very Happy with this Hotel"

5
13/07/2017

Driving into Philly I stopped at the Best Western in King of Prussia, PA. This hotel was just what I needed for my one night stay. Clean, good room, great Breakfast. A good nights sleep. The place was busy but still quiet and in a nice little town.

"hotel"

5
13/07/2017

Absolutly wonderful everytime i stay. Never a bad experience or rude staff. Very accomodating. Rooms are clean with very thing you may need. If anything is not available, just ask. very prompt with any request. Building is extremly safe.

"aniversery"

4
10/07/2017

noisy 1st night ,had a team there ,2nd night was fine changedining room lost jacuzzi ,management compensated the rooms to a lower price, however my wife was not happy with the difference, so we made do after talking it over

"Good value for money"

4
06/07/2017

Everything was good except the wi-fi in the room. I requested a room switch and then it was resolved after I moved to a new room. The location was ok as I had to take a cab for the business purpose in another town. All in all, this hotel was good except the wi-fi issue which was resolved.

"Good Value"

4
06/07/2017

Stayed overnight. Found the hotel to be clean and comfortable. Bed was very comfortable. Nice desk to do work at. TV worked well. Good value for money spent. Overnight stay included a hot breakfast. Breakfast food was buffet style no waiting.

"Excellent"

5
06/07/2017

I like the quality service and good value and friendly staff. The room and hallway are clean. They serve hot breakfast and change items. Everything works well. It's at a convenient location next to the King of Prussia shopping mall

"Location Location Location"

5
05/07/2017

The location is great, next to a nature/bike path and the mall. Close to grocery stores. The staff was great, we arrived very early after a red eye flight, they let us do an early check-in, and let us have breakfast. The staff was great, the pool was really good and the gym had a really nice treadmill and they offer fitness classes on wednesdays for free. I stayed in the room faciing the garden/pool area, and even though we were close to the road, you don't hear any road noise, it's very quiet and there's a little balcony area with chairs. Again, the staff could not be nicer.

"Holiday in Philly"

5
04/07/2017

We thought the hotel would be far enough from the rush of people from downtown. It wasn't - but that is the only negative! We're right across the busy intersection from the King of Prussia mall-one on the largest in the US. Staff were helpful, rooms were clean. Breakfast was advertised as deluxe continental, and it was!!

"Great Stay"

5
26/06/2017

The staff was superb, they made us fell at home. Wonderful experience. Other hotels make you feel like just a number but the staff went out of their way to ensure you were comfortable. The rooms were clean and well maintained. The staff was always happy to help.

"Phenomenal makeover. Phenomenal staff. Phenomenal stay"

5
23/06/2017

This is the only hotel I ever stay in. The rooms are always clean,service goes beyond expectations. They've added a bar which added comfort to my stay. I was at the bar 2hrs. Lol. All they need is a small restaurant and it would be perfect. Great job, king of prussia Best western

"Excellent Staff"

5
21/06/2017

They all go out of their way to be helpful, and make your stay pleasant. Beautiful courtyard, chairs to sit outside, ease of finding amenities, ice and vending close by. And like the added security, and doirs open for you, that's great when you have a handful of luggage.

"Clean, comfortable, and a great staff"

5
20/06/2017

This is the third time I have stayed at this hotel. It is clean and quiet with a great staff. Nice breakfast is offered. It is close to restaurants and a shopping center so all of your needs can be met conveniently.

"Delicious Breakfast, quiet, restful sleep"

5
18/06/2017

We stayed 2 nights and the hotel was so quiet I wondered at times if we had the entire floor to ourselves. The full parking lot indicated we did not. Breakfast was excellent, with guest-made waffles, scrambled eggs, bacon, fresh fruit, yogurt, cereal, and the usual.

"Average Not a Plus"

3
15/06/2017

Located 30 minutes north from city center Philly. Arrived at 6pm to check in with two people in front of me waiting to be tended to by one front end receptionist. Took 20 minutes before I was able to get checked in. Rooms were nothing special, not any bigger than a standard hotel room. Standard Hot Breakfast of waffles, eggs and sausage in addition to assortment of high sugar content cereals. Just not impressed. I've stayed at BW+ before but this one falls short. I should have stayed at Hampton Inn-Plymouth meeting were the quality is always consistently good to excellent.

"Not a nice place"

2
14/06/2017

The hotel is not really clean. There was dust in my room and the hallway has never been vacuum cleaned. The attitude of the front desk bordered on rudeness. A smile goes a long way but they don't know. The answer were short and almost barked. To get my suitcase from the luggage room was a major challenge as no-one seemed to know where the key was.

M_Joyce-Kershner, Director of Sales at Best Western Plus The Inn at King of Prussia, responded to this review
Dear Rudi D, Thank you for taking the time to let us know about your experience. We are always grateful for direct feedback and strive at opportunities in order improve our guest's overall experiences. No matter what the situation, we are in the business of hospitality and have shared your comments with our team. Also, our Operations Manager, Tom Moran will be reaching out to you directly to follow up. If you are returning to King of Prussia, would like to discuss your experience in more detail perhaps allowing us a second chance, please feel free to contact myself directly at 610-354-8902 or Tom at 610-265-4500 x 6117. Thank you again for taking the time to write a review. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Filthy hotel"

1
14/06/2017

This was the worst hotel experience I have ever encountered. I travel 3 nights per week and have never stayed in a Best Western before. I selected this property due to the great reviews on Trip Advisor. Do NOT believe them. The property is filthy and run down and whatever renovations they made in 2017 are not visible. There are no elevators and you must drag your suitcase up and down several flights of stairs. The carpeting in the hallways is littered with debris and the bedsheets and toilet tissue had long dark hairs on them. The so-called "state of the art" gym was in an old shop without AC and the machines were so filthy one was scared to touch them. The breakfast room was dirty and trash was overflowing from the previous day. I arrived at 6am so I know it was from the previous day. I checked out 2 days early due to bug bites on my ankles from my first night in the lumpy, soft, insect-ridden bed. Upon check-out, I sat in the lobby awaiting my ride for 20 minutes and was never acknowledged by the front desk clerk as he was occupied with texting on his cell phone. I was 5 feet from his desk. Do not believe the reviews. This property is AWFUL!!!!

M_Joyce-Kershner, Director of Sales at Best Western Plus The Inn at King of Prussia, responded to this review
Dear Lachelle N, Thank you for taking the time to write a review. I am sorry that you felt disappointed with your stay. If you believed our hotel was not represented correctly, we are sorry that you were disappointed with the expectations that you had in mind. We are proud of our recent renovations, perhaps we were just not the best fit for your needs. We respect all our guest's comments, both positive and negative. On the unfortunate occasion that we do receive a complaint, we always approach a negative as a learning/improvement opportunity. Since you did not request to speak to any member of our management team while you were here, our Operations Manager, Tom Moran will reach out to you directly to investigate your claims thoroughly. Thank you again for taking the time to let us know about your experience. We are always grateful for direct feedback. Sincerely, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"college reunion"

4
14/06/2017

Stayed here one night for my college reunion at Villanova. It was very convenient to the school and the room was clean. Minor problem with the first room where the rug was wet, maybe just had been cleaned. Called the desk and they immediately moved my room. My only complaint is the tiny pillows...not normal size sort of mini. I would have preferred a normal size pillow.

M_Joyce-Kershner, Director of Sales at Best Western Plus The Inn at King of Prussia, responded to this review
Dear 989terit, Thank you again for taking the time to let us know about your experience. We have received similar feedback from other guests in regard to our pillows, therefore we are starting to transition our pillows to a queen size pillow in our guest rooms. We are happy that you chose our hotel and as an Alumni of Villanova, we wish you many happy returns to King of Prussia as well as our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"This is one of the best hotels we have stayed at."

5
12/06/2017

Very clean.Employees very friendly and helpful.Rooms are very clean.Beds were ok.Over all Hotel was very clean.Close to shopping mall.Restaurant are close by also.There was some traffic noise with door open.Had a screen and could go out on balcony.Very nice.

"Another Excellent Stay"

5
06/06/2017

When one returns to a Hotel that gave excellent service last year and they meet and exceed my expectations this year, its a clear statement of there dedication to there guest. General Manager Adam Krasley is out and about talking with guest. Nala had Hot food ready to go 30+ minutes before the 7 am Saturday Start. The other items were out 45 minutes before. Great Assortment. very convenient to I 76 , King of Prussia Mall, Wegmans, Top of the line Restaurants. The wine and spirits right next door. Great Mexican and a Indian Restaurant next door. They are upgrading the enclosed garden and walkways. The Gazebo is being replaced with a new fire pit. Stayed in Room 313, Two Queen beds with a Juliet Window(Sliding Door) looking out into the Massive Secured Courtyard.

"Adequate for our needs"

3
05/06/2017

About what you can expect from the average-range, average priced hotel. Nothing bad to express, just adequate. Restaurants are close by and a shopping mall as well. The staff were friendly and no complaints there. It'll do for a stop-over.

"The Place to Stay!"

5
31/05/2017

BW at KIng of Prussia is a great place to stay for great service and convenience. It is across the street from the King of Prussia Mall that is home to top designer labels. There are all kinds of restaurants to please the palette or purse. There is a full breakfast with all manner of treats. The courtyard grounds and pool inspire peacefulness and relaxation. It was a great stay! Highly recommended. Be sure to save with a rewards card!

"Good value and excellent location"

4
29/05/2017

We have stayed at this hotel several times in the last eight years during college searches, parent weekends, and, most recently, during our daughter's college graduation week. The hotel is nicely located next to King of Prussia shopping, many restaurants and just 20 minutes (traffic depending) from downtown Philly. The complimentary breakfast daily is very good - plenty to get the day going. Rooms are spacious and clean.

"No e Hotel, front desk staff needs to be re trained"

4
27/05/2017

I stayed at the King of Prussia PA. Lo action yesterday. The rooms are super nice, except no rooms have microwave. Pool was open, but did not use. I used my points, asked front desk staff how many points was 1 day? She did not know and informed me you can't use points at the property. I in for ed her you can. She asked her co worker, finally was checked.l in. While in my room indent to throw some garbage away, and saw a condom in the trash can from a previous guest. Infor.ed front desk employee, turned out it was th sales manager. Sales manager apologized and is 1st rate customer service, unlike the front desk staff. Sales manager asked if I was returning to my room? I said yes, she informed me the manager will contact me in approximantely 10-15 minutes. I never heard from Alonso over 1 hour. I went back to front desk, informed them Alonso has not contacted me yet. Was informed by the 2 front desk employees, he's busy. I informed them that the sales manager said it would only be 10-15 min. Was told by front desk employee they are busy since its a holiday weekend. In said then you should have more staff. Was told with an attitude we just work here. Contacted customer service, Alonso finally stopped by. My points were refunded. Was told the 2 front desk employees will be coached. I suggested get new employees without attitudes. WiFi worked good. Breakfast was great.

"Exhaust Fan did not wrok in bathroom, sink clogged, no hot water in sink"

3
27/05/2017

the room is clean and the people are nice. The exhaust fan in the bathroom did not work which makes it unpleasant in the room. the sink did not drain and the sink did not have any hot water. it's a same that the problems are fixed by complaint rather than being proactive and checking the room before placing people in them.

"Graduation trip"

3
26/05/2017

Our AC kept turning off. By the time we realized it was a problem it was very late . In order for the AC to go back on I kept getting out of bed. It was an uncomfortable night with not much sleep, we did report it in the morning. Although it was better the next night, the AC still wouldn't stay on so the temp never got to the setting of 72.

"Nice room, but small coffee cups, and got bit by a spider!"

3
24/05/2017

This is actually one of my favorite hotels, due to the excellent breakfast and the comfortable rooms. I do wish they provided a larger coffee cup... the tiny cups they have there make it difficult to take coffee with you. On my last trip, I got bit by a spider while in bed. Not the hotels fault by any means, and I did inform them via email about it the same day, however I never got a response from them. So far this is the only mark against an otherwise wonderful place.

"Convienent Location"

3
24/05/2017

Stayed a couple of days in April while visiting the new Revolutionary War Museum in Philadelphia. Hotel is just a 30-40 minute drive to Philadelphia and is considerably cheaper. It's right across from the King of Prussia Mall and just a few minutes from the Valley Forge National Park. We stayed in a mini sweet which was very impressive for the price. Breakfast is included. They try hard to provide a hot breakfast with a nice variety of breakfast items. Seating is a bit crowded, although the hotel was full due to an event in the area. The sweet was spacious and included a hot tub, and separate seating area from the sleeping area. WiFi was very slow, and at times unavailable. Other than the poor internet service the hotel is an excellent bargain.

"Here for Bryn Mawr graduation "

4
16/05/2017

Close to King of Prussia Mall. Not your ordinary BW property. Room was great, staff friendly and accommodating. A great stay, best of our trip. So quiet and relaxing. We visited in mid-May and the motel was packed. But there was plenty for breakfast and the Wolfgang Puck coffee in the room was delicious!

"Great staff and clean room"

4
15/05/2017

The staff was friendly and helpful. The room was kept very clean by the service staff. The man who checked us in was very personable. He offered great advice on which places to eat in the area and age us directions on how to get there

"Great hotel to actually get sleep! "

5
12/05/2017

So happy to have found this hotel. Clean and comfortable rooms with a fridge,simple breakfast, & convenient location close to KOP Mall. We gave up on a local Hyatt because it was so close to the highway and VERY noisy. We will continue to stay here when in the area. Thankful to have found it!

"Great location"

5
10/05/2017

We enjoy the King of Prussia area, which offers easy access to great restaurants, large KOP mall, and easy access to get into the city ion Philadelphia itself. The rooms are clean, comfortable, quiet, and hotel offers a plentiful, hot breakfast. Great place for the money helps too.

"Mrs Estelle Esterhuizen"

5
09/05/2017

The best place to do a paraglading, is with Dolphin Tours? Pilot Deon. No sweat, so rexaling, great vieuw, no stress,.super vieuw and what a nice guy. Please phone them for a appointment. Thats a highlight of your life.

"VERY pleased with our stay!"

5
06/05/2017

Stayed here one night with my family while in town on college tours. Great place, clean, wonderful amenities including a delicious breakfast, nice workout room, friendly staff and comfortable beds. Small snack area in the lobby and Wawa's directly across the street for larger selection. Close to the highway yet no traffic noises to disturb our sleep. Highly recommend this Best Western!

"Handicap Accessible Room "

4
01/05/2017

I have stayed at this hotel several times, but this was the first time requesting a handicap accessible room. Overall the room wasn't as up to par as previous stays as the sliding glass door lock was broken and the bolt could be easily forced to open from the outside. The room was located on the bottom floor, below the lobby. I was initially upset as the clerk didn't inform me that there was handicap accessibility, instead she sent my elderly father, who has difficulty walking and I to walk down a flight of stairs. A little expedition on my own led me to discover an alternative entrance that was entirely handicap accessible. Overall, however, the cleaning individuals could not have been nicer and did a great job to dust the areas I felt hadn't been dusted in a while - perhaps the handicap rooms aren't used as often. As usual, the breakfast, which is included, was outstanding in variety, quality and the cook staff were very friendly! You can't beat the value overall. Next time I would speak up about the room immediately and I know the staff would have rectified my concerns immediately. I will still return!

"Ok for one night, but not more"

2
01/05/2017

Excellent location - easy on/off highway and across the street from a large mall. Hotel itself was mediocre. Beds were soft and pillows are small. Odd smell in one of them from linens. Pretty clean at least. Staff left conditioners but no shampoos in bathroom. Breakfast was poor and the coffee wasn't drinkable (tasted like instant coffee). Staff was nice. If we were there for more than 12 hours, I think I would have regretted the decision to stay here, but it was convenient to highway. Probably would look elsewhere next time.

M_Joyce-Kershner, Director of Sales at Best Western Plus The Inn at King of Prussia, responded to this review
Dear 2014BethP, Thank you for taking the time to let us know about your experience. We are always grateful for direct feedback and strive at opportunities in order improve our guest's overall experiences. Our General Manager, Adam, and I have discussed your comments. He will be reaching out to you to follow up with you directly. We would appreciate your time and help with more in-depth details. If you would like, please feel free to contact Adam directly at 610-354-8901. If you are returning to King of Prussia and would allow us a second chance, please feel free to contact me directly at 610-354-8902 or again, Adam can be reached at 610-354-8901. Thank you again for taking the time to write a review. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Keep looking"

3
30/04/2017

This hotel was pleasing to the eyes, but not the nose. My bedding smelt like mildew and the pillows were hard as rocks. I got a horrible nights sleep. Also they claim it's a full breakfast, but it's a continental breakfast. Tip: bring your own coffee because theirs tasted like sanka!

M_Joyce-Kershner, Director of Sales at Best Western Plus The Inn at King of Prussia, responded to this review
Dear wendyv339, Thank you for taking the time to let us know about your experience. Our General Manager, Adam, has reached out to you directly via email to learn the specific room and investigate the issue thoroughly. We would appreciate your time and help with more in-depth details. If you would like, please feel free to contact Adam directly at 610-354-8901 or [email protected] If you are returning to King of Prussia and would allow us a second chance, please feel free to contact me directly at 610-354-8902 or again, Adam can be reached at 610-354-8901. Thank you again for taking the time to write a review. Regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Mmm Waffles "

5
28/04/2017

I've been coming to this hotel for years & always receive excellent service. The entire staff is great, management helps a great deal because we always need at least 11 rooms. The cherry on the top is the continental breakfast that includes waffle makers. They even have a restaurant now. Also located near the King of Prussia Mall & a Wawa.

"Very Nice Hotel, excellent location"

5
22/04/2017

This was great place to stay for a 3 day long weekend trip to Philadelphia. We visited Valley Forge the first day (less than 3 miles form the hotel), and the next 2 days drove to Philadelphia to see Free Library, Liberty Bell, Independence Hall, National Constitution Center, Museum of Arts (Rocky Fame), and Franklin Institute.The hotel is right across the huge King of Prussia Mall that had so many restuarants for all budgets and tastes.

"Very Nice hotel. Excellent Location"

5
22/04/2017

The hotel is right across the King of Prussia Mall with so many shopping and food choices. Also very convenient to visit Valley Forge, and Philadelphia downtown (short 20 mile ride). Breakfast had so many choices and very spacious sitting room.

"Best Western King of Prussia"

5
22/04/2017

The cleaniness is spotless, despite the fact that the decor in the rooms are a bit older. The hotel staff is generous, service minded and care a great deal about their customers. This hotel have managed to create a homestyle experience. I highly recommend it.

"Good Place"

5
21/04/2017

We only stayed one night, but everything was as described. The room was clean. Beds were comfortable. Breakfast was fine as promised (I like the waffles). Amenities were fine. Staff was polite and efficient.

"A little sketchy, smelly room"

2
20/04/2017

Normally BW hotels aren't too bad. Mid-level, but not too fancy. This one needs updating terribly to stay in competition with other mid-level hotels in the area. My room smelled like moth balls. Need better technology outlets. Breakfast was disappointing. Boiled eggs were close to frozen. Here on business, but will not be back. Only positive was front desk staff. Cheery and positive. Colleague in room was called at 10:45PM asking for her credit card # because they forgot to get it at check in.

M_Joyce-Kershner, Director of Sales at Best Western Plus The Inn at King of Prussia, responded to this review
Dear afgorman, Thank you for taking the time to let us know about your experience. We are always grateful for direct feedback and strive at opportunities in order improve our guest's overall experiences. No matter what the situation, we are in the business of hospitality and I will shared your comments with our full management team. If you are returning to King of Prussia, would like to discuss your experience in more detail perhaps allowing us a second chance, please feel free to contact me directly at 610-354-8902 or my General Manager, Adam at 610-354-8901. Thank you again for taking the time to write a review. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"leisure"

5
15/04/2017

Very nice clean hotel with very friendly staff Very convenient to the King of Prussia Mall and Philadelphia I would stay at this hotel again and would recommend the hotel to my family and friends. The rate was very reasonable

"Not so sure as a business hotel"

3
14/04/2017

It's perfectly adequate but no more. It's easy to miss as you come off the main highway (it will be immediately on your right, at the big intersection.) Check in was excruciatingly slow, and whatever welcome gift my Diamond status entitled me to failed to materialize. One of my room keys didn't work. The room was big enough for a one-night stay. The bathroom was a good size. Amenities included soap, shampoo, conditioner, body lotion, and a makeup remover towelette. Wifi was fine once the network showed up. Breakfast, also adequate. The hotel must be popular with school groups, since the breakfast area was filled with kids pushing each other around the waffle maker. That's fine, but not the atmosphere I'm looking for on a business trip.

"you get what you pay for"

3
14/04/2017

Hotel was clean and entrance staff was alone at the desk and trying to handle the phone, room service and arriving guest. This made for a long wait. The rooms were clean t needed to be up graded especially the carpet. Breakfast was nice and was served hot

"Very Friendly Service"

5
12/04/2017

Hotel was very clean, spacious rooms, and a very friendly staff at check in and check out. It is in a very easy area to get in and out and in close to many things. Nice breakfast/lounge area to relax or do work.

"Good hotel for business trip"

4
12/04/2017

Stayed here for a second business trip in the King of Prussia area in as many months, and decided to stay at the Best Western Plus again. Room quality is very good, and the bed is more than adequate. The breakfast, while non-remarkable, is well stocked with scrambled eggs, Canadian Bacon, and a Belgian Waffle station, along with cereals and bagels and such. I would be remiss to forget to mention that this hotel has THE best oranges around, and I want to know where they get them. My wife, who is from Florida, says that they are the tastiest she has ever eaten.

"Nice, Clean Hotel!"

5
11/04/2017

My family and I spent one night at this Best Western on our first stop of our "College Road Trip". We got here around 10 at night after driving from home and arrived to a well-updated and clean room. For the rate, the room impressed us and it also included the continental breakfast. Would recommend!

"Avoid unless it's a last option "

3
09/04/2017

More than once, the room was not serviced despite of repeated requests. On top of that, some of the front desk people (younger ones) have absolutely no regard of business travellers or basic courtesy. Having said that, the hotel is close to some good places and the senior front desk people are helpful.

"Week long stay March 2017"

4
06/04/2017

We stayed at the BWPKOP for a week to attend a conference. The hotel is finalizing it's renovations in the main lobby. Our room was in the back of the hotel, and the hotel has several doors so you don't have to go through the lobby everyday. The hotel is centrally located to the highway and to the mall. Very easy location to find! Everyone at the hotel was nice, including the breakfast workers. This hotel has an excellent breakfast and brand new breakfast room. The food was always fresh and hot, including lots of variety. The rooms are nice - it isn't the Ritz but it was clean and updated. One small issue we had staying on the 4th floor was the hot water never ran in the sink in the bathroom. I mentioned to the front desk who was prompt in looking into it. We felt the price of the rooms was very reasonable and we enjoyed our stay. Too bad their pool was outside because it was too cold to swim. Otherwise, nice stay.

"Love this place"

5
28/11/2016

Clean! Staff is super friendly! Great location easy access to KOP Mall! Breakfast not so good but had a lot of choices. We stay once a year at this hotel. A short drive to New Jersey. lots to do in the area as well!

"Convenient location"

5
27/11/2016

Easy access, comfy bed,clean room,friendly staff. We stayed here often and are always pleased with our stay. Although there are many choices in the area, we always choose to stay at this hotel and always sleep well.

"What is everyone talking about?!"

2
13/11/2016

This place is awful and dated. There isn't even a comforter on the bed, just a blanket between 2 sheets and then a satin topper that probably never gets washed between guests. Half the rooms are at ground level facing right into he parking lot. The furniture is old and everything is dark. I can't believe this place was renovated and still looks like this? And who is giving it 4+ star reviews!!?!

"Definitely not 4 1/2 stars"

3
12/11/2016

Could not cancel my second night and just was not happy with the accommodations. The pictures didn't really show what the hotel looks like. The décor was dated around the hotel. The rooms were decent.

"Noisy and wrinkled"

3
08/11/2016

The hotel was 90 0/0 filled with two conventions. It was impossible to get any sleep. People were in the hallways conversing after 10:00 pm and again in the morning before 7:00am. If I had known this before booking I would not have stayed at this property. The manager only offered me points to my newly opened account. I will not be staying at BW in the future. The sheets were wrinkled and looked like they had not been changed since the last guest.

AdamKrasley, General Manager at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear I8375OOcarolr, Thank you so much for taking time out of your day to review our property. We really appreciate your business and will use your review as a training tool for our team. I am deeply sorry you were disappointed with your experience at our hotel. This entire area was sold out that weekend from the Special Olympics that takes place down the road at Villanova University. They are an awesome group of athletes that were very excited by the competition expressed themselves. I am very sorry about this and I would like to discuss it directly with you if possible. If you would like please contact me directly at 610-354-8901. Have a great day and once again thanks so much for your review! Adam Krasley General Manager

"Short visit with family"

4
02/11/2016

This was my first time ever staying at a Best Western and I was pleasantly surprised. This hotel was across the street from the mall in King of Prussia which was another plus for me. Our check in was painless and the front desk staff was friendly. We had a double queen room which was spacious and attractive. The room was clean and the only thing I would have liked was a microwave, but since we were only there Wednesday evening through Saturday morning it wasn't an essential. We enjoyed the breakfast served but I would like to see some turkey bacon or turkey sausage since I don't eat pork and maybe some herbal or decaf tea since I don't drink coffee. All in all I was satisfied with our stay here and would return again if in the area.

AdamKrasley, General Manager at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Na1955, Thanks so much for the great review of our hotel. I am so happy you enjoyed your time in King of Prussia and were impressed by our property. Our staff is wonderful and there are a lot of fun things to do around King of Prussia. I did want to let you know that although we do not have a microwave in our guest rooms we do have one available for our guests in our breakfast room 24 hours a day. Have a great day and we will see you next time! Adam Krasley General Manager

"Just what we needed"

4
02/11/2016

Perfect for a short trip to visit Villanova. The staff was pleasant and helpful. The rooms were clean and we appreciated the breakfast where there was plenty to choose from, you just have to make the right choices to make it healthy! We liked that it was close to the mall and food options. Seasons 52 was across the way and an awesome Wegman's grocery store is less than 5 minutes. Nice visit!

AdamKrasley, General Manager at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Melissa R, We are so happy you had a great experience while visiting Villanova and staying with us at the Best Western Plus:) Thank you so much for sharing your experience with everyone. Come back again soon! Happy Travels~ Adam Krasley General Manager

"Home Sweet Home"

5
01/11/2016

I really lucked out with this steer. The front desk and housekeeping staff were cordial, warm and friendly. My room was in top shape and very comfortable. Internet service was fast and reliable. The morning breakfast was on time and satisfying. The surrounding area is loaded with great restaurants. Straight A's.

AdamKrasley, General Manager at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear John M, What a wonderful analogy! Thank you so much for the awesome experience you shared with the world! We really appreciate your business and hope everyone that stays with us leaves as satisfied as you. We look forward to you coming back and hope it is sooner than later:) Adam Krasley General Manager

"Wonderful Hotel"

5
27/10/2016

This is by far the best hotel we have stayed in during our 2 week readtrip in USA!! The hotel is beautiful with a swimmingpool, which was unfortunately closed during our stay. The hotel was secured, meaning that you needed to enter with your keycard, which gave us a sence of security. The room was clean, spacious and the business centre was very convenient. The breakfast was great and had all sorts of things from bread and bagels to waffles and cereal. The staff was very helpfull and nice. And also very important: the king of Prussia mall is right across the street ;-). We liked it so much that we wanted to stay one more night there and there was avaialbilty. We will definitely stay here again!!

AdamKrasley, General Manager at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Joanne K, Wow, what a great review! These are the kind of reviews that make us feel great and proud of what we do. We love to serve people and make their trips a great experience that they will never forget and we are so excited we were able to accomplish this successfuly with you. Thanks so much for the review and for the great things you said about us. I will certainly share them with the staff and use your review as a positive to build on. Happy Travels~ Adam Krasley General Manager

"Amazing stay"

5
25/10/2016

Really enjoyed this garden hotel right across from a beautiful high end mall and Longwood gardens. Room was spacious clean, front desk staff very friendly and helpful. Location safe for single woman travelling alone. Good parking. Easy access/location.

"My Go To Hotel In Area"

4
24/10/2016

I have been using this hotel since my daughter started college in the area a year ago, so have now stayed there on 9 occasions for a total of 13 nights. It has definitely proven a consistent and comfortable stay, with the property well-maintained and staff very friendly and responsive. About the only issue I've had is that check-in has frequently taken longer than I believe it should. Not sure if it is lack of staff or what, but rarely does it seem that two clerks are dedicated to check-in, and even when they are there are a number of delays and distractions. However, I am still happy to forego cheaper accommodations in the area, including one closer to my daughter's school, in order to be sure of a comfortable stay. Best Western is truly a brand I trust, and one I always look for first wherever I travel.

"Really good value"

5
23/10/2016

What a lovely reception we received on arrival, extremely friendly and helpful staff. Hotel is ideally situated for shopping at the King of Prussia Mall and also for taking the bus into Philadelphia as bus stop is outside main entrance. We had a comfortable room with a balcony. Nice quality toiletries and coffee maker in room. Breakfast was ok, diy. 2 hot choices and a waffle maker plus choice of cereals, bread, fruit, etc. Great value for money.

"Great rooms great service"

5
22/10/2016

I have been staying at the hotel during the week for the last 3 months. Can't find a better staff. They do everything they can to make you feel at home. It's definitely a home away from home. They serve breakfast in the mornings from 6:30 to 10:00. The rooms are big and spacious. It's in the middle of everything there's a huge mall across the street and on every corner there is a place to eat.

"Great Place"

5
21/10/2016

Wonderful location. Get a room with sliding door access to interior yard. Easy access to shopping, Valley Forge Park and not for from Center City. Very quiet rooms, nice pool and decent breakfast. I stay here often and always a pleasant experience. Reasonable prices for a big city.

"Great Stay in PA"

5
21/10/2016

Best in King of Prussia. Value, attentive friendly staff, clean rooms, outstanding breakfast. Thumbs Way Up! I stay in many comparable hotels, but why pay more for less? This is an excellent well maintained property, right in the heart of KOP. Everything you need is right there, easy off DeKalb Pike. Outstanding overall.

"Great stay, lots of history close by"

5
20/10/2016

Had no issues at all, had to stay 3 days for work and could not have been happier. Staff was attentive and helpful. Rooms were modern and clean. I did not try the breakfast but one was available. Check in and check out was a snap.

"Large motel in convenient location"

3
17/10/2016

Positives are that the motel is close to the freeway, close to the King of Prussia Mall, and the bedroom was comfortable and clean, with a good bathroom. There are also several entrances so you can drive round to get to the entrance closest to your room. Internally, some of the rooms are a long walk from the lobby/breakfast area, so if you have small children or are elderly make sure you book a room close to what you need. The choices at breakfast were good with biscuits and gravy, bacon, scrambled eggs, pastries, fruits and cereals etc, but the breakfast area is very small for the size of the hotel and I did spot ants crawling along the breakfast serving area! Not the worse place I've stayed but far from the best. I stayed in 9 hotels during a two week trip, this was the most expensive and probably in the bottom three if I ranked them in order.

"Enjoyable stay."

5
13/10/2016

Front desk staff was friendly and professional. Room was clean, well designed and nicely styled. Looked to be redone within the last two years. Courtyard area is large and nicely landscaped. Room was quiet, even though it was near a busy traffic area. Will continue to stay during the duration a local business project. There are 3 restaurants right next to the hotel. And a lot more nearby.

"Best western plus the Inn at king of prussia"

5
12/10/2016

We were meeting family in Philly and needed a hotel, all the hotels in the area were filled. We went to 6 hotels until we saw your hotel. There were 2 weddings and other things going on that weekend. Felicia and Kryzia were so helpful. They called around to 10 other hotels and they were sold out as well. There was a cancellation finally at your hotel. Felicia and Kryzia went over and above the norm to help us. They both were very courteous and did not rush us. We were able to secure a room for 2 nights and meet up with my family. Your hotel was very clean and the breakfast was fabulous. We would go back to your hotel again. Thank you again Felicia and Kryzia you were great.

"Great hotel in congested "mall town""

4
10/10/2016

We were going into Philly for 2 nights to see a band play at the MANN Center, which is on the King of Prussia, west side of the city. The hotels in the city were all particularly expensive that weekend, so upon doing some research, we decided to stay out of town, in the burbs. It looked and sounded great in theory. Wrong! I implore you, if you are looking for a home base to explore the city, do not stay in King of Prussia! The drive to and from the city is short in distance, but has bumper to bumper traffic at all times... ALL times! A 45min drive, minimum. This is the only reason for the 3 stars. I really did not care for the environment where this hotel resides. Traffic and malls. Awful. Unless, of course, you are looking to go shopping. The rooms were clean and quite comfortable. Plenty of space for 3 folks to stay and move about comfortably. My friend is a particularly large man and the room accommodated his needs just fine. We had a ground level, garden view room. That was definitely my favorite part. We were able to hang out in the gazebo, surrounded by a lovely courtyard, until the wee hours of the morning. Nobody harassed us, but they do have property security and the courtyard is accessible by keycard only, so we felt plenty safe without looking over our shoulders. I would definitely recommend a garden room beyond any others. ask for something close to the front desk if you have any mobility issues and plan on having breakfast, as we had to walk through 2 wings before reaching the front desk/breakfast area. This hotel is immediately off of I-76, a convenient distance to Philly (in theory) and the price was right, so it was pretty full while we were there and I expect that it usually is. Still, we had no issues with noise. It seems like a single night, "I am here to sleep" kind of hotel. We did not have breakfast, so I cannot speak on that. We also did not use the pool, but it looked nice enough. The staff was pleasant, helpful and accommodating. Beds were comfortable, even for a 400lb man! It's not the Ritz, but it is a nice hotel for a night or two. Just be sure to plan for the constant traffic and don't plan to walk to the mall, even though it is directly across from the hotel. Oh, there are a few chain restaurant choices very nearby, but nothing with any character and nothing open late night. We ended up at the Tilted Kilt after the show one night... We were sure to grab food BEFORE heading back to King of Prussia on the 2nd night!

"Great Place"

5
09/10/2016

Excellent Hotel, very good value and very clean. Will stay here again. Staff was friendly and helpful. Hotel was very close to many places, resturants malls and shopping. Very nice grounds and well maintained.

"Pleasantly Surprised"

4
09/10/2016

The outside of the hotel is a little outdated but don't that fool you! The room is modern, clean, and comfortable. The staff members I interacted with were all helpful and friendly. Breakfast is included in your stay and there were both hot and cold items to choose from.

"Oasis in the maelstrom"

5
08/10/2016

Located a stone's throw from the largest mall in the nation this hotel is a gorgeous example of a good value, sheltering the weary, rattled traveler in a cocoon of comfort. Staffed with cheerful professionals, outfitted with luxurious beds, hot showers, fabulous breakfasts, and fast internet, I would definitely stay here again. The only thing missing was a microvave for those inveterate travellers who prefer to live on Ramen noodles while working in our rooms rather than endure the crush of crazed mall-goers on their hell-bent way to the Cheesecake Factory. Still, the coffee machine dispenses hot water, so all is not lost. This hotel is a great value - highly recommend.

"Nice room. Close to KOP"

4
08/10/2016

Big room. Very clean. Nice little patio and yard space off the room. Very friendly front desk staff. Room must have been close to hotel restaurant. At night, our room smelled like French fries and in the morning like bacon. Very close to the mall. Drive was easy although navihaying traffic was tricky.

"The best wester at king of Prussia,Pa"

4
06/10/2016

The beds are very comfortable. The rooms are very clean. The staff are very helpful and nice. The breakfast is very good, specially the coffee. The area is pretty safe with a Chili's restaurant in front of the Hotel which has very good food.

"Wonderful staff and great value overall!"

5
06/10/2016

I stayed here after checking out of another AWFULL Hotel in King of Prussia. Although I am a Hilton Honors member I will stay at this hotel the next time I travel to King of Prussia on Business was not my first choice but it will be in the future!

"The room was good as was the breakfast"

4
03/10/2016

The room we had had some issues. The door lock didn't line up and I had to lift the door to get the door locked. Otherwise the bed was good and comfortable. This location is used by a bunch of locals/business that seem to use it regularly, based on the work vehicles parked around it. However, our friends room had issues with their air-conditioning unit. There is no parking cost for this hotel. I though the breakfast was OK. The size of the room is rather small, so the food is set out in a strange order and hard to find what you want. Close to the freeway.

"AC/DC Philadelphia 2016"

5
03/10/2016

Great place to stay!! Needed a room for 3 while we were on a quick trip to Philadelphia for the AC/DC concert. Amazing room & breakfast with friendly staff. Highly recommend this place & will stay here again if I travel to Philly!!

"Comfortable rooms"

4
03/10/2016

4 of us were in 3 rooms. The rooms need a little updating, but since we did not stay in our rooms long, they met our needs. Beds were very comfortable. There was a red stain on the carpet beside a bed in one of the rooms. Cleaning staff needs to dust headboards behind the mattresses. Overall, the rooms were comfortable. Felicia, who checked us in, was very personable and helpful.

"Nice place - friendly staff!"

5
02/10/2016

We attended the 2016 Walker Stalker Con and booked a room at this Best Western... we will likely return to this hotel for the convention next year. The rooms are a nice size, some have balconies (ours did not), and there's also a good sized mini fridge. Free WiFi and the courtyard by the pool is very nice. There's a big gazebo and lots of landscaping, really great to walk around or sit outside and chat. Also, free breakfast! There's actually a really great selection of breads (bagels, muffins, danishes) as well as yogurt, fresh fruit (apples, oranges, grapefruit, bananas), sausage, eggs, biscuits & gravy, and a variety of cereals. Of course there's coffee, juices and even the newspaper on Sunday. Staff is very friendly, makes the stay a little nicer. Hotel is located at a very busy intersection right across from King of Prussia mall - there are plenty of restaurants and such nearby. We'd recommend B Good!

"Good find"

4
30/09/2016

The staff here are friendly and professional. The property is clean and well maintained. The breakfast is pretty basic. Yet it is well stocked especially the fresh fruit. The hotel is located at a busy, weird intersection that can be difficult navigating while trying to find the entrance to the hotel's parking lot. The. Hotel's parking lot rings the outer part of the property. The building makes an inner ring. In the middle is a nice area with grass and trees. Ask for a room overlooking the grassy inner part of the property. I would stay here again.

"Nice surprise!"

5
29/09/2016

My family was on our way back from vacationing down south when our vehicle broke down. We had to stay the night to get repairs done so we picked this hotel not knowing really what to expect. right away we were greeted and checked in by felicia who gave us a great rate and was extremely friendly and helpful.The room was extremely nice with a sliding glass door to a really nice little private courtyard with chairs on the pool side. extremely clean and free breakfast & coffee was good.Felicia also recommended a great little authentic mexican food plaza Azteca.

"A good hotel"

4
28/09/2016

We arrived at this hotel very tired after a 9 1/2 hour drive! The receptionist was very sympathetic and we were soon in our room. The rooms are not huge but more than adequate and everything was clean and tidy. We had a quiet room on the ground floor which had doors opening out onto a courtyard garden area. We had been able to park our car very close to the entrance to the block. A free hot breakfast was provided which was very good, although the breakfast area became a bit crowded at peak times and it was difficult to get a seat. This hotel was walking distance from a few restaurants and across the road from King of Prussia Mall.

"thank you"

4
25/09/2016

The staff was very pleasant and helpful. I left my keys at the facility. When I called about them they were gracious and helpful about returning them to me. I appreciated their kindness and understanding.

"Hotel review"

4
24/09/2016

Very good, although being an older hotel, not set up for ADA. Our room was up 2 steps from the lobby; the ice machine was down many steps from the lobby. Sometimes a desk clerk was around to help and sometimes not. Nice large room and all rooms have balconies! Grab bar in shower a plus.

"Family Wedding"

4
22/09/2016

Family wedding in the area, multiple guest from other states. An activity week end for colleges in the area, Villanova etc.... The Staff was very friendly and professional. Helpful and able to give good recommendation for activity in the area. Breakfast was better than most chain offering. Rooms were clean and in good order. Rugs should be replaced soon.

"Just your average hotel!"

4
21/09/2016

The room and bathroom were very nice, what you would expect from a hotel. The staff was very friendly. And the complementary breakfast was average hotel food, but no gourmet omelets or special options or anything. And it was far enough from the highway that you couldn't hear the traffic.

"Comfortable"

4
20/09/2016

We stay here every month and have enjoyed the accommodations and service. Desk & Breakfast staff are very nice and the location is perfect for our needs. It's amazingly quiet at the intersection of many highways. We have never used the pool but the courtyard is lovely.

"Best Western King of Prussia - Thank you Bill!"

5
19/09/2016

Great hotel, Bill was fantastic from the first inquiry until I left. Rooms nice and big, beds confortable, easy access to rooms, nice courtyard view. Over great place and staff....Thanks again to BILL !!! Thank you very much Bill!

"Got Some Sleep! "

4
19/09/2016

The room was clean, the breakfast was decent, but best of all the room was dark and quiet! I have lots of trouble sleeping when I travel because of the loud air conditioning units and the sun waking me up. This hotel is better than most! We have stayed many times at Hyatt House in King of Prussia. Although the hotel is very nice, I can never sleep there because the air conditioning units are so noisy! We will definitely stay at the Best Western again!

"No Cleaniing Service, Dirty sheets"

2
18/09/2016

We checked in Friday for Parents Weekend. No early checkin by phone or email. Upon arrival in our room at 9pm we noticed the sheets on one of the beds were stained or dirty. The phone in the room didn't work to call the front desk. We moved sheets and made alternate arrangements. The second night we returned to the room at 9pm to find a room that hadn't been serviced nor had the sheets been changed =change laundry notice had been put on the bed. We had to use our cell phone to contract the front desk. The Maintenance person delivered sheets and towels. Not the upkeep or cleanliness we have experienced in other hotels in the area.

"Excellent"

5
17/09/2016

NIce size rooms, comfortable beds, coffee maker and frig in room. Nice outside area form room to sit on.Staff very friendly at check in. They were able to tell us about restuarants in the area and driving directions and time into Philadelphia. I would highly recommend this hotel.

"Extended stay with no issues"

5
16/09/2016

Stayed 10 days at the BWKoP. Breakfast was suitable. Room was clean and well appointed. This is NOT super fancy but the folks there make you feel welcome. Hotel is close to everything. Daily cleaning was fantastic.

"Excellent value"

5
16/09/2016

Very clean and quiet with comfortable beds. The breakfast was OK by hotel standards. Across the street from the huge King of Prussia mall. Service by staff was excellent. Convenient to the highway for travelers.

"Quiet and clean, plus a healthy breakfast"

5
13/09/2016

Conveniently located on my drive from Cincinnati to Philadelphia. I stayed 2 lovely nights here. Felicia and John helped me find the perfectly quiet room on the 4th floor of building D overlooking the courtyard, away from the elevator and ice machine. (Also, away from the soccer team coming in later that night on the first floor.) Parking is free, wifi good and free, and breakfast is free. (Sausage, scrambled / hard boiled eggs, toast, pastries, juice, cereal, yogurt, and coffee.) The courtyard was lovely. Hint, if you're driving into Philly try to take the backroads, i.e, King of Prussia Rd, Upper Gulph Rd, PA-320 S... just gorgeous and you'll miss the traffic, mostly. Beautiful old homes... Jeff and Kryzia were great at checkout time.

"VERY BASIC HOTEL"

3
13/09/2016

Choose this place to stay when attending a concert in Philadelphia so we didn't have to drive the whole way home late at night. It was very basic, without anything special. The breakfast was just mediocre. There were scrambled eggs, looked OK, but I'm not a fan. The biscuits were extremely dry and somewhat hard. I made a sandwich with a sausage patty. The muffins/danish were pre-packaged and not that great. The fruit was mostly canned fruit salad. The space for breakfast was too small to accommodate the number of guests. The entrance door to the building was broken and we had to walk around to get in. We didn't use it, but someone said the pool was out of commission. The room itself was quite pleasant, and we asked for and got a quiet location. The room was adequate size and in very good condition. Had trouble at checkout. Their computer system went down and the front desk person just wanted to email me a receipt. I was using a gift card and she wanted me to leave it with her and she would use it and reduce my credit card balance due later once the system was back up. I refused because I wanted a receipt showing that I provided that gift card (it would have been like leaving cash without getting a receipt). She figured something out and generated a receipt when I pushed the issue. Overall, I'm not sure how this place was rated 4.5 stars. I put it at more like 3. Not bad, but not special enough for 4.5. I think TA reviewers are being too generous in their ratings.

"A great find!"

4
13/09/2016

We recently stayed at Best Western Plus while in the Philly region for a Bruce Springsteen concert. Although the hotel was about 15 minutes from Citizens Bank Park, it is conveniently located right off the turnpike directly across from The King of Prussia Mall. The hotel staff was friendly, the hotel was clean, and the beds were super comfy! We will stay there again.

"A decent place to stay in the KofP area"

3
12/09/2016

My wife and I spent three nights here, visiting family and friends. It's clean and functional, just what you'd expect from a Best Western. The breakfast fare was nothing to brag about, but closer than eating at the WaWa across the street. Only real complaint was a hotel full of unruly teenagers that were part of a school tour group. Not the hotel's fault, but I suspect this type of crowd is a big part of their business. King of Prussia Mall is across the extremely busy street, so plan to drive.

"Good price and great location!"

5
12/09/2016

We stayed here when we came down to see Adele. It was close enough to Philly without being too close. There is so much to do within close proximity to this hotel. I would highly recommend this place during your next stay in King of Prussia.

"King of Prussia gem"

5
12/09/2016

The Best Western Hotel is very conveniently located, just off of the highway. The staff were all very polite. Some were especially welcoming and all seemed to be very hard working. The room was clean and comfortable.

"Labor Day Weekend"

5
10/09/2016

Another great stay at this hotel. It has become our "go to" hotel when visiting my brother. It is easy to get to, close to shopping (the King of Prussia Mall is right across the street) and restaurants, and the rooms and staff are always great! All at a reasonable price. What more could you want?

"Great room"

4
09/09/2016

The hotel was very clean and I loved the gazebo area. What a beautiful walk in the morning followed by a great breakfast. Only downfall was the traffic in Kop. Front desk personal were very friendly and professional.

"Great place"

5
05/09/2016

Picked BW for its location. Walking distance to the mall. The room was clean and comfortable. Staff was excellent. It certainly has the one of the best breakfasts equal to La Quinta. Price was reasonable. Highly recommended.

"Disappointed"

2
04/09/2016

We had a few issues with this Best Western Plus. Our first room had huge urine stains on the mattresses so they gave us a second room which had hand towels under the sheets to cover up urine stains. It was just awful. They ended up giving a free night stay and offered us a suite for the night.

"Another Quality Stay"

5
31/08/2016

This is my lodging of choice when in the area. Though not the cheapest, definitely offers great value for your $. This has been especially true for some of my stays, though this particular one was at a rather higher rate. Fortunately had gift card $ from BW rewards, so the hit on the wallet wasn't as bad. Also, have appreciated the rewards points leading to free stays.

"Coming back"

4
29/08/2016

Have stayed at this location numerous times with no issues. Staff is friendly and attentive. Remembers the needs of my daughters and myself. The hotel is both neat and tidy. Breakfast is good and filling. Beds are a little to soft for my taste. Great value and will be returning to stay. Also, great location to food, shopping, entertainment and travel.

"5 night stay"

5
26/08/2016

From the start this hotel was great! Check in was smooth and easy. Open the door to a lovely room with a mini frig which I didnt expect. Room was clean and updated. Breakfast was good with a lot of variety. Everything went well. The only thing about the stay was the bed was not as firm as I like it but my daughter had no problem with it. Another thing to note is that this hotel is right across the street from Chili's, Wawa's and the King of Prussia Mall but it is not pedestrian friendly so you have to cross four lanes of traffic. Great location but be careful when crossing! I rented a car for a couple days but also used SEPTA train and bus. A plus is that there is a bus stop right on the property and I was able to catch it there with my luggage all the way to 30th street station which was a huge $$ savings so I didnt need to use a taxi or uber. Recommend this hotel - I'd stay there again for sure!!

"Fun in Pennsylvania"

4
24/08/2016

We had a very enjoyable stay. A very nice perk is the complimentary breakfast each day with its abundant choices which kept everyone happy. The location is good for freeway access which opens up trips to Philadelphia and points west. Over all we had a great time and will be staying here the next time we are in town.

AdamKrasley, General Manager at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Greg S, Thank you so much for sharing your experience with us. Pennsylvania offers a lot of exciting things to do and with our location in King of Prussia guests are in a premium position to experience what our state has to offer. Please come back and have "fun in Pennsylvania" again soon:) Happy Travels~ Adam Krasley General Manager

"More than I expected!"

5
23/08/2016

My friend and I went away this past weekend and loved this hotel! It is easy to find - across from the mall and 10 minutes from Valley Forge. Our room faced courtyard with a gazebo that is beautifully landscaped and we had sliding doors that lead to a balcony with two chairs. There is also a pool but we didn't use - but looked nice. Didn't even hear the traffic on the other side of the hotel. The room was clean, shower pressure good and plenty of towels. The breakfast had a great variety - fresh fruit, cold and hot cereal, eggs - hard boiled or scrambled with sausage, pastries and juices with coffee and tea. The room was busy and there was an outdoor seating area. I would definitely recommend this hotel and plan to come back - possibly in the fall for some early Christmas shopping :)

AdamKrasley, General Manager at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
TriciaLongIsland_NY, Wow what a great review! Thank you so much for taking time out of your day to share your experience with us. We are very proud of our courtyard. It is great to see that our guests feel the same way as we do about it. Have a great day and see you next time:) Happy Travels~ Adam Krasley General Manager

"Great Hotel, Strategically Located"

4
22/08/2016

Hotel was really clean and the staff was really friendly. It was also very easy getting to different food places. However, breakfast was somewhat lacking when compared to other Best Western Hotels. Nevertheless, it was still a great one night stay!

"Just what we needed!"

5
22/08/2016

My husband had eye surgery in Philadelphia, PA. It was scheduled for Wednesday, 7/27/16. Normally we would have stayed in Philadelphia but due to the Democratic National Convention,we could not get a hotel room. As I increased our commute distance I was fortunate to find this hotel. After making our reservation, I called the hotel and spoke to Tom explaining our purpose in staying there. He was fantastic and reserved a room away from any noise. Allowing my husband to rest quietly after surgery. I followed up a few days later and spoke to Bill making sure that we were good to go. The morning of our check in date I called again and found out our room was changed but would be about the same as far as quiet and peaceful. I was apprehensive but was assured that the staff would do everything possible to proved a quiet restful room. ( I knew my daughter was sending a get well gift to my husband and I had given her the original reserved room number. Bill made sure to take the delivery upon arrival and hold it for me at the front desk.) We checked in at approximately 10:00pm. The two men at the desk were warm and helpful. One of the men actually commutes from Philadelphia to the hotel and provided us with excellent directions, taking back roads thus avoiding the main roads and many traffic delays. This was invaluable! What was a stressful time turned into an enjoyable stay, thanks to the incredible employees we interacted with. The hotel itself was clean and comfortable. We would definitely return.....this time for vacation!

"First trip to Philadelphia and King of Prussia"

4
21/08/2016

Nice hotel. Clean, friendly staff and great morning breakfast to get you started for the day. Beds were very comfortable and the hotel was located near many restaurants, historical sites and Villanova University. It was easy to drive to nearby sites and towns as well as Philadelphia. I'll definitely be back again in the summer to hopefully use the outdoor pool.

"Very nice place"

5
21/08/2016

I decided to stay at this Best Western for a birthday celebration. I'm certainly glad I did. It was a really nice hotel and a great property. The staff was nice and helpful and the rate was reasonable. And the room was big and comfortable. I will definitely be back.

"Great Hotel for Reasonable Price"

4
21/08/2016

I stayed at this hotel for a week while attending a seminar in the area. I was very happy with this hotel during my stay. The rooms are clean and well kept. The facility seems new or updated. Everything is in good repair and is attractive. The inner courtyard and pool area is a pleasant surprise. It is very well landscaped and a peaceful place to walk or sit. The amenities such as the pool, breakfast, and exercise room are all quality and professionally maintained. The staff all seems pleasant and helpful. The location of the hotel is very good. There are restaurants, gas stations, and convenience stores all close by. The huge King of Prussia Mall is within a mile of the hotel as well. All of these positives were topped off by the reasonable price for the stay, especially when compared to the prices of the other hotels in the area. I would highly recommend this hotel for someone who wants a quality place to stay while still needing to keep expense in mind.

"very good"

4
20/08/2016

Over all is a nice place to stay,the rooms was clean,the bathroom also nice and clean,breakfast is good,the staff are pleasant and helpful.I do recommend this location..The only thing is that probably the computers need to be updated because it seems that they are having problems with the swapping of the credit cards.

"Pretty Nice Hotel"

4
19/08/2016

The staff at this hotel is exceptional. It will be the main reason why I will stay again when I am back in the area. I travel a lot for business so I can be rather picky when it comes to hotels. The staff: Amazing....seriously might be the best. I have stayed at much higher end hotels and to be honest they are usually rude. The best western, the staff goes out of their way to make sure everything is to your satisfaction. Very friendly. I use the meeting rooms in the hotel and they help my unload my car, clean up, and reload it for me. I never get that at any other place I travel to. Well done! Room: Ok....I will not say its the greatest but it is clean. The shower tile was the only thing that had a little residue on it but it wasn't to the point I was creeped out. Bed was ok....not the best, def. not the worst. The only negative I will say is the AC unit. It blows in your face the entire night and it does not make the room too cold. The humidity was terrible when I was there so that might have been a factor but it was more the air blowing in the face at night. Woke up very congested from it. Other than the AC unit, very nice and comfortable stay.

"Very Nice Hotel in a Great Neighborhood"

5
11/08/2016

We were very pleased with our stay at this hotel. Our room was clean and comfortable. The staff was friendly and helpful. The pool was very nice. We enjoyed the complimentary breakfast as well. Best of all was the location of this hotel. It was close to a number of excellent restaurants, a large mall, and other attractions. We also found it fairly easy to make our way into Philadelphia from this property. We highly recommend this hotel.

"A weak Best Western Property"

3
11/08/2016

Despite the high room rate, shortcuts abound. The bed linens are not the same superior quality encountered in other Best Western hotels, likewise the toiletrees were average quality. The swimming pool ran out of towels by mid afternoon. The facility rquires a lot of walking to one's room since it's a sprawling two story building.

"Homey Hotel"

5
10/08/2016

On our visit for four days to the King of Prussia we were very happy to stay at the Best Western Plus! We were there to visit family and we enjoyed the pool area, the morning breakfasts were fantastic, we enjoyed our deck listening to the cicadas, the beds were very comfortable and the staff were most helpful when we arrived for an early check-in. We highly recommend staying here.

"Great hotel!"

4
10/08/2016

This hotel was a pleasant surprise! We chose this hotel because we were visiting area attractions including Sesame Place, King of Prussia Mall, and Valley Forge. The hotel is updated and clean. The front desk staff is friendly and helpful. The courtyard area is beautiful and we enjoyed eating breakfast outside overlooking it. The pool was small, but nice, and open late. The complimentary breakfast was ok; the area is too small, so it was difficult to maneuver around people. They also ran out of some things on the second morning. The shower lacked water pressure and it was difficult to get colder water. Otherwise, I highly recommend this hotel. It's convenient, well maintained, very clean, and a good value!

"Gem in King of Prussia"

5
09/08/2016

We needed an overnight on way to shore. This Best Western was such a pleasant surprise! It's conveniently off the parkway, near so many places to eat, and the pool area was so beautifully landscaped and well stocked with towels. The hotel had advertised a continental breakfast (good for hubby, not me as dietary reasons; do better with proteins) Lo and behold, hard boiled eggs, sausage, and ham! And great selection of teas as well. BUT MOST IMPRESSIVE, was the breakfast room staff person. This little lady was constantly cleaning, restocking all the juices, food items, etc. Don't remember her name, but she was amazing and pleasant. We will definitely stay again, as bed was very comfortable and clean. Our first BW stay, but won't be our last...

"Decent Hotel!"

4
07/08/2016

Very nice hotel! Easy to find, accessible to the King of Prussia Mall, and tons of other stores and restaurants around the area. Check in and out was very easy and wonderful hotel staff. Big, clean, comfy room. I had originally booked a one bed room, but called on the way to see if I could change to two beds and was quickly accommodated. Continental breakfast was ok, I've had better and worse. Scrambled eggs, french toast sticks, meat, toast, hard boiled eggs, etc. All in all, nice hotel and I'd stay here again!

"Great hotel experience"

5
06/08/2016

I have stayed here twice and its so clean, and comfortable. Everyone is nice and polite. Its near everything. It is busy area but its quiet in room. Beds are comfortable. The bathroom has shower head that has a lot of pressure and get great massage. The room always smells good. I recommend hotel.

"Loved this hotel"

4
06/08/2016

Breakfast said to be continental, but there were omelets & sausage 1st day and scrambled & ham 2nd. Lovely patio. Great caring staff. Clean, amply furnished, roomy rooms. Multiple entrances and parking very near the one closest to our room. Special requests met extremely promptly. Nice lounge. No microwave in room but one available in common area. Pool looked great and was very quiet. Fitness center looked well-equipped.

"Who knew w Best Western could be so nice!"

5
02/08/2016

Lovely grounds, a nice staff, well sized rooms and plenty to do nearby make this BW a great find in the KoP area. The front desk staff was friendly and energetic. Andrew called me the evening of my expected arrival to let me know my credit card had expired but they were holding the room of the fully booked hotel and calling me to get an updated card. Good job! Funnily, I was in the lobby when he called. I also got a room on a high level floor as requested. The beds were comfy, the room big enough for two people to stay two nights. The bathtub faucet face plate was loose and fell off while my daughter was showering but I was able to screw it back on. We had a room facing the beautifully landscaped courtyard. Aside from a family of what sounded like elephants arriving later that night our stay was quiet. The hotel fell a little with Sunday breakfast. It was a disaster with long lines for food, food and coffee running out and tables going unwiped between customers. There was a free Sunday paper and yes I eventually got my breakfast and coffee but it wasn't the way I wanted to start my day. Monday's breakfast went much better. We used the fitness center. The treadmill and elliptical worked, the t.v worked and there were clean towels, exercise mats, two big balls, and a weight lifting apparatus. No complaints. Bonus- the bathrooms were right outside the room. The hotel looks over the KoP mall and is minutes from Valley Forge and Villanova. About 30 minutes from the touristy areas of Philly. It's next to a great Indian restaurant, pizza place and across the street from WaWa. What more could you want?!

"Exceptional Hotel & Fantastic Service"

5
01/08/2016

I was pleasantly surprised upon arrival being a hotel developer myself, I find the property to be in a great location, conveniently located across from the largest shopping mall in the country. Once inside the hotel, you would feel more at a country resort rather than a typical Best Western with its charming character, pretty courtyard, swimming pool and gazebo. The staff and attendants were outstanding and very accommodating. The rooms were large, very comfortable bed, clean and quiet. The complimentary breakfast was very tasty with a generous assortment to satisfied most travelers. I especially thank Adam the GM and Tom Moran the Operations Manager whom I had the pleasure of meeting who were gracious, went out of their way to insure we had a great experience. If I could give this a hotel a 6 star I would based on the fantastic service and cleanliness of the property. I would definitely stay here again and highly recommended this treasure of a property to my family and friends.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Paulone51, "If I could give this a hotel a 6 star I would based on the fantastic service and cleanliness of the property." ... Thank you! That is the best testimonial. We appreciate you taking the time to write such a thoughtful and detailed review. We wish you many happy returns. Regards, -Maurya

"Great stay, great staff"

4
01/08/2016

We stayed here for five days in July 2016. Lovely homey friendly atmosphere, stellar staff especially Bill on reception who was outstanding. Nice comfortable big room, great air conditioning which you need when it's 100F with hugh humidity. Free breakfasts including hot items (eggs, sausage, bacon, waffles on different days), which were much appreciated. Free coffee and ice all day. Fridge in room which was a brilliant idea because it meant you could go to the Wawa store over the road and get snacks/drinks/fruit. KoP is not pedestrian-friendly but taxis are easy to get and cheap and you can get into Philly easily by the Norristown rail line. KoP mall is of course great fun and so is Valley forge mall with Target, Michaels, McDs and other stores. We enjoyed our stay very much.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear effel2016, Thank you. We appreciate all of your superlative comments you wrote about our hotel as well as our staff. We are privileged to have the staff that we have and Bill has been a great asset to our team for 35 years. I'm glad you enjoyed your stay and we wish you many happy returns. -Maurya

"Good location, decent hotel"

3
31/07/2016

The hotel was clean, good sleep quality, very nice staff. They allowed us to use the conference room for an hour since no one else was using it. 100's of shopping and food options in the area so you will likely spend most of the time out of the hotel. Our flight back got canceled so we decided to drive, and not stay the last night of a 3 night stay. They wouldn't budge to return money for 1 night, a gift cert for future stay, nothing. That was somewhat poor customer service but did not ruin our stay. e

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear ap123Chicago, Thank you for taking the time to write a review. I am happy to hear you found our hotel to be clean, good sleep quality and a very nice staff. I am sorry that your flight was cancelled having the airlines alter your plans. It sounds as if your reservation was a pre-paid reservation perhaps as an advance purchase/non-cancellation policy. The terms of a pre-paid are a discount offered for a full advance, non-refundable payment. If your reservation was not an advance payment, we would be able to check you out early as we do not charge credit cards until departure for a non-advance payment reservation. I would appreciate an opportunity to review your specific folio and discuss the matter further with you as I am only assuming by your description you booked a discounted advance payment reservation. My name is Maurya and I'm the Director of Sales. I can be reached at 610-354-8902. My General Manager, Adam is also available to discuss the matter. He can be reached at 610-354-8901. Thank you, -Maurya

"Nice Hotel"

4
23/07/2016

This was a clean, quiet hotel. All the staff I encountered were friendly and helpful. The bed was very comfy and i appreciated that. The location was convenient for our needs. Breakfast was ok, but there was plenty of food options.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear susancD3928LN, Thank you for taking the time to write a review. I'm happy to hear our staff were friendly and helpful. Comments from our guests mean so much to our team. We wish you many happy returns to King of Prussia and our hotel. -Maurya

"Fantastic location"

4
22/07/2016

Right in the heart of Airport Rd in Allentown near Bethlehem. Shopping across the street and many MANY restaurants for all price ranges. The rooms are nice and the beds comfortable. Easy access to LVIP airport and Rt 22.

"Pleasant stay & good price"

4
19/07/2016

Had a fine stay with husband & two daughters (age 8 & 15). The court yard is very peaceful & well manicured. Really enjoyed the pool. Liked that a door separates the toilet & sink! Check in was pleasant & breakfast was typical.

"Best Western Plus KOP"

4
14/07/2016

Very nice hotel. Inner courtyard was well maintained and a pleasure to walk through. Pool was small but adequate. Breakfast area was crowded due to hotel being sold out but workers kept food stocked and area clean. Food was very good with good selection of fruit, eggs, meat, waffles, bagels and cereals. High traffic area across from large shopping mall. Hard to walk anywhere due to traffic.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear R.S., "We are happy to hear you enjoyed our courtyard and thank you for your review. And yes, unfortunately King of Prussia is not pedestrian friendly due to the course of development over so many years. As a community, we are working on addressing this concern. Our King of Prussia Business Improvement District is a young organization currently working on a long term plan to develop a more pedestrian friendly King of Prussia (among many other initiatives). Personally, we are proud to be involved with the KOP BID. Our owner is the Founding Chairman and a Board Member for the KOP BID. I myself volunteer on the marketing committee. Another fortunate option for us as a suburban hotel is the fact that we have a cab stand behind the hotel. We are able to call for a cab and have one arrive typically within five to ten minutes for our guests. This is the safest way to the mall if a guest does not have a car. We wish you many happy returns to King of Prussia and hope to see you soon. Regards, -Maurya

"Not satisfatory"

3
12/07/2016

Stay at this hotel was not satisfied. I had booked for 3 days but checked out in 2 days. Rooms are not good. Old furniture, old carpet, no good smell, no microwave in the room. Feels like cheap motel room.

AdamKrasley, General Manager at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear 644anuragr, Thank you for the review of our hotel. I am so sorry you were not satisfied with your stay at the property. We take the voice of our guests very seriously and I would really like to hear the specific details of your experience. If you would like to share them with me so I can use it as a future learning tool for our staff please contact me directly at 610-354-8901. Adam Krasley General Manager

"service?"

3
12/07/2016

Confusion at check-in. Got a key and entered an already-occupied room. Had already brought bags down to room so it was inconvenient to have to get a new key/room and bring everything to a new location. Breakfast was mobbed in the morning, not even worth attempting to get something. Left item in room so called and left message with housekeeping but got no response.

AdamKrasley, General Manager at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Gordon B, Thank you so much for taking time out of your day to review your stay at our hotel. We really appreciate the feedback and use every note to improve ourselves and our product. I am so sorry about the confusion at check in and want you to know that we have reviewed this issue with our front desk and will make sure this never happens again. I also would like to attempt to find the item you may have left in the room. When you have a chance you can call me directly at 610-354-8901. Have a great day! Adam Krasley General Manager

"Wonderful Experience"

4
11/07/2016

I stayed at the Best Western King of Prussia from February 1 - April 25, 2016. I travel a lot for work. I chose this hotel over several other hotels that were closer to my work site because of the wonderful conversation I had with Mrs. Felicia. She has such a wonderful personality, great work ethic and loving spirit; with a and zest for life that it comes through in her voice. We were instant friends. Check in was smooth. My room was big with a beautiful view of the courtyard and I was close to the front entrance. The bathroom was big and had plenty of counter space. My room had 2 queen beds, chest, night stand, with a large desk and a huge wardrobe for your clothes. The bed was VERY comfortable and the pillows felt like clouds. In the morning I went for breakfast. The breakfast is both hot and cold. There is cereal, toast, bagels, yogurt, eggs, fresh fruit, waffles, muffins, bacon, sausage, etc.. The hotel is a mere one block away from the King of Prussia Mall. The mall is so big that it has 3 sections. There are so many stores in that mall that you can go crazy! The staff is filled with wonderful, charming, sweet people that made my long stay away from home, very easy to bare. The front desk manager, Andrew made me laugh every time I saw him. He has such a sunny personality that you smile because he is smiling. He has a way of making everything come up sunny, even when you've been gettin drenched in the storm. Maurya, the director of sales, is so sweet and wonderful. She made me feel like we were sisters in another life. Her thoughtfulness, helpful assistance, and loving spirit is truly wonderful to have experienced. Alonzo, one of the other front desk personnel is a great person. He has a great personality and professionalism. He always greeted me with a smile and offer to assist. We had some truly great conversations that made the homesickness go away. Domique, the night security guard has a sweet quiet demeanor. He is very professional and is always ready to assist you in any way. Staying at the Best Western King of Prussia was definitely a great choice. The only cons I have about this hotel is that there are no microwaves in the rooms. You have to go to the kitchen area where there is only one microwave; and the cleaning staff have to constantly be reminded to clean my room on the schedule that I had requested.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Highnessmac, Thank you and we miss you. It was a pleasure having you as our guest. I know you were looking forward to a family graduation in May and I hope it was beautiful. We do hope to see you again late winter/early spring. Thank you again for choosing our hotel. Warmest regards, -Maurya

"Clean and like new on the inside"

5
10/07/2016

The hotel is located right across the street from the mall (although you can't walk there). We found the outside to be rather typical looking but the inside was just like new. Very clean and the breakfast was great. Would stay here again anytime.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Chip M, "Would stay here again anytime" ... thank you. We agree, unfortunately King of Prussia is not pedestrian friendly due to the course of development over so many years. As a community, we are working on addressing this concern. Our King of Prussia Business Improvement District is a young organization currently working on a long term plan to develop a more pedestrian friendly King of Prussia (among many other initiatives). Personally, we are proud to be involved with the KOP BID. Our owner is the Founding Chairman and a Board Member for the KOP BID. I myself volunteer on the marketing committee. Another fortunate option for us as a suburban hotel is the fact that we have a cab stand behind the hotel. We are able to call for a cab and have one arrive typically within five to ten minutes for our guests. This is the safest way to the mall if a guest does not have a car. Thank you again for your review. We wish you many happy returns to King of Prussia and hope to see you soon. Regards, -Maurya

"Stay-cation"

4
08/07/2016

Staff very helpful grounds very nice and well manged. Pool and hot tub nice as well as gazebo area. Breakfast was hit and miss some days but overall good meals. Right across from chili's and wawa for late night bites to eat or drinks as well as King of Purissa mall directly from the hotel was nice to walk around to get out the room.

"Four Nights of Peace & Quiet"

4
05/07/2016

I stayed here while my son was away at soccer camp. The hotel is within 15 minutes of Eastern U. Where my son played. The hotel is clean and it was very quiet at night. The only issue I had was with the wifi. I was in room 157. The wifi only worked when I stood by the doorway. I called front desk for help. Manager Andrew was very proactive. He eventually moved me to another room with better wifi. The wifi in my new room still wasn't 100% but I very much appreciate Manager Andrew trying to do his best to fix it. That commitment to customer service is why I'll always consider Best Western Plus.

"nice"

4
05/07/2016

nice hotel. pool and hot tub. easy to get to. close to huge mall with many dinner options, although you have to drive to them because the nearby intersection is very busy and does not allow pedestrians

"Weekend Away"

4
05/07/2016

We decided to go away for the weekend, somewhere kind of local just to get away from work, stress, and everyday projects. My husband and I decided to stay here to go to the mall and just relax. The hotel is pretty nice. Lobby is kind of old looking, needs updated however the rooms are very nice and modern, or at least ours was. POSTIVES ABOUT THE STAY- Location-was right off the highway. Within a 10 minute walk (even though right across the street to the mall, due to the way the streets are lined up). Plenty of places to eat, shop, and see a movie right within walking distance. Free Breakfast-Breakfast was very nice. We went early both days and it was nice and full with great opinions. Both days were a bit different. Both days did have cereals, bagels, pastries, fruits, oatmeal, and different juices and milks. Sunday they also had eggs, and sausage, and on Monday they had eggs, bacon, and sausage gravy with biscuits. I would recommend going earlier in the day so you can get it. I went down almost towards the end for a juice and they were out of almost everything. Pool and Hot Tub Area-The Pool and hot tub area are awesome. Pool only goes to about 4 1/2 feet but was nice. Hot Tub was the best and loved it. My husband and I went there often on our trip there. Garden Courtyard Area-Great place to sit and just unwind in the gazebo. My husband and I visited often on our two days here. Rooms-Rooms had King bed in it. Was nice and big. Very Clean. Lots of room for your stuff. Bed was comfortable and nice. Refrigerators were in the room which made it nice. NEGATIVES ABOUT THE STAY- Check in was easy, except First day we checked in while we were unpacking the people in line behind us at check in were also given the same room as us. As I was unpacking they just walked right on in. Thank God I had waited to change or they would have walked in on me. Then of course our keys were deactivated due to it and we had to go back down to the front desk. Noisy Saturday Night-Saturday night was loud in our hall for a long time. There was some sort of team in the room and they were up and down the hall and knocking on doors that were not team related. Didn't call the front desk because they couldn't control knocking on the wrong doors. Walls/ceilings thin. Could hear everything going on above us with heavy feet. Believe that people that are staying separate should not be linked in with a team or a big group. Made it very uneasy that Saturday night and almost wanted to check out. Recommend a room with the courtyard/garden view. Street side we were on was a bit noisy here and there during the night due to being right off the highway. Sunday how ever was perfect and no complaints. Again they cant always help what other guest do. No Show-Called Front Desk on Sunday early afternoon to ask for an extra shampoo and conditioner and was told it would be up. Explained we would be at the pool and the door said do not disturbed because of the knocking from the wrong people but they were ok to come on in and leave it. Never got it. Had to call down on Monday around 7 for it and the guy at the front desk wasn't the nicest about housekeeping not starting for awhile and that we would have to pick up at front desk which is what my husband said we were going to do . Pillows-Pillows were to soft and had no pep to them. Pool Area-Pool said was heated but seemed pretty cool. But not sure if pool was cold because sun wasn't out but was supposed to be hot out so maybe heat turned down. Also kids (again cant always help) were diving when it says no diving. I would stay here again. Again I think some of our issues were due to the guest and not the hotel itself.

"Two day stay "

2
03/07/2016

My wife and I stayed at this hotel because of the price and high hotel rating on Trip Advisor. The motel is close to the mall. That's the only positive thing I would say for this place. The staff is appropriate for this establishment. We had to stay in two rooms because I saw a mouse in the first room. The motel offered 25% off the room. You decide if that was fair. The tub was not draining properly from shower usage and the toilet leaked in the back. The free breakfast was okay not one of the best. I would not return to this place. It's truly a glorified motel that's close to the mall. For the price you could just stay at the motel 6.

"Great Experience"

4
01/07/2016

Clean, with nice and courteous staff who are willing to help! Rooms are comfortable. No complains. Breakfast, was good and friendly staffed. The hotel is easily accessible from the main traffic areas and interstate highways.

"Good stay"

4
29/06/2016

This hotel is very close to my office so that made it a great location. I showed up tp check in at the same time as about 10 others! crazy check in. The staff were VERY efficient and courteous despite another guest in a large party that made too may reservations and they handled it quickly and appropriately not charging the guest for a mistake the guest made, unlike other hotel chains. Nice Best Western! the breakfast was fine, they had eggs and ham although they eggs were watery. The hotel has gotten too big for the breakfast room. That needs to be renovated. breakfast was very crowded and not efficiently set up. Other than that, nice hotel. The rooms was very clean and nicely decorated. I'd stay here again. The walls were sort of thin, I did here every time another guest left their room or upstairs when they turned on the shower.

"First night of a Roadtrip"

5
29/06/2016

Nice room, good beds slept great, patio chairs on a warm summer evening made sitting outside at the end of a long day a great way to wind down. I also like having a hot breakfast available in the morning, a good way to start the day This is on the top of my BW list

"We were in the area for a graduation."

4
27/06/2016

Person on the desk for check-in was very personable and helpful.. Scrambled eggs were well cooked with sausage on the side. French toast sticks for the kids, and the usual bread and yogurt. Fresh fruit and the best crumb buns.

"Nice Hotel"

4
26/06/2016

Rooms were nice with comfortable beds. Staff was friendly. Free breakfast was the normal hotel fare. Breakfast area was a bit small and there was a tour bus so the staff opened a banquet room so everyone could sit. My only complaint is they need to have more towels. Three sets doesn't work for a family of four

"One night - nice hotel"

5
26/06/2016

We had a birthday party on Saturday morning so it made sense to stay close to the party. From the moment i made the reservation, the staff was helpful and friendly. The pool was nice and they kept replacing the towels. The rooms were clean as was the property. The staff was very helpful. There was a nice breakfast with many choices and plenty of space for a large number of guests. Would certainly stay there again.

"Fantastic location and value proposition"

5
22/06/2016

Fine hotel, fantastic price, great location. Excellent cleanliness and staff. Rooms are beautiful. Huge TVs. Very comfortable beds. Instant-on very hot water. Nice pool. Excellent fitness room. Just "great"!

"Trip to Philadelphia! Should be 4 Star, But! "

3
22/06/2016

This Hotel is Very Nice, Clean & Comfortable!! Location was ideal for us right off the highway and plenty of choices to eat at. Breakfast buffet at the hotel was average and as expected. The only Complaint we had was between floors lacks serious sound barrier!! It sounded like elephants were above us!! If the room above you is occupied you will hear everything!! This being a newer hotel it gives you the feel of cheap/or cutting corners during construction! We did try to be understanding for about 3 hours, but we finally did make a complaint about this to the front desk. Overall our stay was fine, but the noise factor above us and hearing water running from other bathrooms around us was an issue. We had two rooms and could still hear the echo from above.

"fit my needs well"

5
20/06/2016

I stayed here to go to a concert in Philadelphia. It was a great choice. Easy to get to road into Philly and if the mall is a priority this hotel is right across from the hotel. Pool looked popular. There are other attractions nearby that are not tied to the city.

"Immaculate well run hotel."

5
20/06/2016

Service, cleanliness and attention to detail have never been exceeded by any hotel. The entire property is beautiful and well maintained. Excellence and more are the words to describe this Best Western Plus.

"Father's day weekend stay"

5
20/06/2016

We have spent the past 17 years staying at this hotel One weekend in June and another in August. My employees enjoy the rooms, pool, breakfast, and local entertainment. I would recommend to any small businesses

"Excellent Stay"

5
17/06/2016

From the moment we checked in the staff was very friendly and helpful. Breakfast was delicious and had something my whole family would enjoy. The room was clean and nice. We enjoyed the beautiful pool and grassy area for the kids to play. Would definitely stay here again.

AdamKrasley, General Manager at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear 641shawns, Thank you so much for the great review. Our staff prides itself in friendlies and hospitality so thank you very much for the wonderful compliment. We hope to see you again in King of Prussia Soon! Adam Krasley General Manager

"Friendly folks, clean"

4
16/06/2016

I guess people come to bland suburban King of Prussia for the shopping, so while I don't see much appeal from the are itself, I can recommend this BW Plus. We stay here frequently on business when hotels closer to Philadelphia are busy. The front desk staff are friendly and welcoming. The property is right across from mall, on h main drag but I don't notice road noise as a problem. There's plenty of parking and an adequate free breakfast. There's a "new" wing in his 2-story structure that encloses a grassy courtyard area. We've stayed only in older Roma that have been renovated 2-3 years ago, and they're clean, what we expect from a BW Plus. An added plus is the healthy chain restaurant:bar Seasons 52 across the road in the Mall perimeter. So dinner planning is easy.

AdamKrasley, General Manager at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Bagan, Thank you very much for your loyal business and for taking time out of your day to review our hotel. Our courtyard is a wonderful hidden Gem right in the middle of King of Prussia. Thank you so much for for the great compliments. Happy Travels~ Adam Krasley General Manager

"The Perfect Suburb Getaway"

5
14/06/2016

Great location....Convenient to restaurants and mall.....Excellent, helpful staff.....Beautiful grounds with wonderful outdoor pool....Delicious breakfast includes both hot and cold items. Very comfortable beds. Shower was great.... Very clean.

AdamKrasley, General Manager at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear annted, Thank you for the wonderful review of our hotel. We strive to give our guests the best experience possible and are very appreciative to hear such kind words regarding our property and staff. Have a wonderful summer and please come back again soon:) Adam Krasley General Manager

"Great and convenient hotel"

4
11/06/2016

This is our second time staying here. We use our Wyndham points to stay here. Can't beat the location. Right off several major highways and across the street from KOP mall. Not a 5 star hotel but clean, spacious rooms, free wifi, free breakfast and comfy bed. Will definitely stay here again. If you want higher level hotels, stay across the street in the hotels in the mall.

AdamKrasley, General Manager at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Diane R, Thank you very much for the great review of our hotel. We really appreciate you sharing your experience with the world and hope you will come back soon to visit us again:) Have a wonderful day ~Happy Travels Adam Krasley General Manager

"Exceptional Property and Staff"

5
06/06/2016

From the General Manager to All of the Staff, these individuals care about your stay. I called the day before my stay. I spoke to ADAM who answered the Property Phone and Fine Tuned My Reservation. Upon Early Check in on Friday I found out and met Adam Krasley (THE GENERAL MANAGER). This staff works together to provide to ones needs. Bill at The Front Desk QUICKLY got us through Check in. We stayed in room 417. Room 417 is on the A SIDE facing the secure interior courtyard, outdoor patios, heated pool and spa(large beach towel in the pool area). The courtyard has expansive lawn, brick walks, flowering plants, bushes and a Large Gazebo. Truly amazing with easy on interstate, Restaurants(Check out the Indian place next door), LargeMall with Neiman Marcus, Lord and Taylor, pubs, upscale stores, Fuel Stations, Top Rated WEGMANS Food Market( if you have never been to a Wegmans it's a destination) . Our Housekeeper was Paula. She greeted us on our Early Arrival and provided extra soaps, shampoo, conditioner, coffee, cups, and towels. Another Example of Exceptional Uniformed Staff. In the evening outside of Entrance D the Garbage can was Full. I was on my way back to the room after visiting the Business Center and Workout Room. I stopped by the front desk. I brought it to the attention of the Front Desk. By the time I got back to the Elevator by Entrance D the Maintenance was putting a new bag in. That service folks! The front desk THANKED Me for informing them. This is a great property! I highly recommend this property. If your going to be in the area book early and enjoy the facility! To complete this review I give Nala the Breakfast Chief the highest compliments. She was friendly professional, caring, maintained the area, replenished food before it was gone, checked on guest, and made you feel welcomed. I look forward to my next visit. There may be a getaway weekend to make it happen sooner! Enjoy, and as always if for some unknown reason there is a problem give them a chance to resolve it! Those who know my reviews know I can be brutally honest and scathing when things are terrible!

AdamKrasley, General Manager at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Shorethinglo, Thank you so much for taking time out of your day to review your exceptional stay at our beautiful property in King of Prussia. Our goal is to give every guest a memorable experience at our hotel and it makes us so proud when we receive reviews like this. After speaking with you on the phone the other day I made sure to share your comments with our owner and the entire staff. It made for a wonderful Monday afternoon and empathized to our staff how much of an impact they have on our guests. Thank you so much for staying with us and we look forward to seeing you again in the near future! Adam Krasley General Manager

"Best Western Is Best"

5
03/06/2016

Stayed at the Best Western PLUS The Inn at King of Prussia, and the hotel was super. Would never know it was located next to a huge mall and three highways intersecting out front. Clean, well cared for, and employees from groundskeepers to service staff very pleasant.

AdamKrasley, General Manager at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Steve M, Thank you so much for reviewing our property. We are so glad you enjoyed our hotel. You are 100% correct about our location. We are conveniently located next to three major highways and right across the street from the largest mall in the country. Along with a great location we have a wonderful courtyard with an heated in ground pool that takes you away from all of the hustle and bustle of King of Prussia. Thank you so much for staying with us and we cannot wait to see you again next time you are in the area! Adam Krasley General Manager

"Pleasant Stay"

4
02/06/2016

I have to say this Best Western exceeded my expectations. I've stayed at many Best Western properties but I was very impressed. Check in was a breeze. The room was clean and well equipped. Excellent balcony, very private even though a major highway and mall area was just outside. A peaceful stay with all the amenities. The free breakfast was surprisingly not bad. Clearly not 5 star but surpassing my expectations. The check out at 12pm is really great to not have to rush out at the end of your stay. Sleep in a bit before traveling home (4+ hours in our case) was refreshing. I plan to visit the area again and this property is at the top of my list. Thanks to all for a great stay!

AdamKrasley, General Manager at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear MBascom, We really appreciate you taking time out of your day to review our hotel. Thank you so much for all of the wonderful things you had to say. Our number one goal is to exceed our guests expectations and give them a memorable experience while they are with us in King of Prussia. I will make sure to share your comments with our staff:) Happy Travels~ Adam Krasley General Manager

"Always a Pleasure!"

5
31/05/2016

This location is one of my favorites! They have great staff as everyone is friendly. The rooms are very modern in decor and are always clean. The amenities from the pool to the fitness center makes it even better! Great place to stay when in the area!

AdamKrasley, General Manager at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Rosalind J, Thank you so much for the awesome review of our property! We do have a great staff and it is wonderful to hear our guests feel the same way that I do about them. Have a wonderful day and thank you so much for staying with us:) Adam Krasley General Manager

"Pleasant stay"

5
29/05/2016

Room was clean, water was hot and shower felt good after a long day of training. Hotel lobby was clean and looked nice, wasn't the bare minimum like so many others are. Everything had the look of little extra had been done.

AdamKrasley, General Manager at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Christopher M, It is a pleasure to hear such great comments about our hotel. Thank you so much for staying with us and taking the time to fill out a review. Have a great day and we will see you next time! Happy Travels~ Adam Krasley General Manager

"A Perfect Stay"

5
27/05/2016

Good room amenities and well appointed room decor. There was a nice outdoor courtyard. Breakfast was perfect and had good variety and I even sat outside on patio. Checkin went smooth and checkout receipt was under my door in the morning.

"quick stop"

5
27/05/2016

I merely stopped in at the Best Western last night to use the bathroom. I stopped at the wawa across the street and they had no bathrooms. when I pulled in, I noticed the grounds were very well kept. I, myself, work in the hotel business in Delaware so I have a high attention to detail. the lobby was bright and inviting. Alonzo at the desk was very busy at the time but was handling his business professionally and with a smile on his face. He allowed me to use the bathroom and the bathroom was clean and I was very thankful for Alonzo and the Best Western for assisting me in my bathroom emergency :) thanks again guys

"2 Nights in King Of Prussia"

5
27/05/2016

Excellent hotel, rooms were clean and comfortable. The view of the courtyard from the rooms on the inside of the hotel was very nice. The Hotel staff employees were very nice and helpful, we had booked two rooms separately and without asking the check in clerk put us together.

"Super value for money!!!"

5
24/05/2016

Initially I wanted to stay for couple of weeks in this hotel, but ended up staying in the hotel for almost next 2 year. Staff were super helpful. Rooms were very nice and clean. Breakfast ,fitness center and swimming pool were added bonuses . Right in the middle of the King of Prussia. Ideal location If you plan for a King of Prussia mall shopping spree. All in all this place is Super Value for your money. I am not hesitant to recommend this hotel for anyone.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Somarathnage M, "I can but no other answer make, but thanks, thanks and ever thanks." ~Shakespeare. Thank you for your wonderful five-star review. Over the last two years, it was always nice to see you in the sunroom and say good morning. We wish you best with all of your future endeavors and hope to see you again soon. Warmest regards, -Maurya

"Good til the end"

3
23/05/2016

At check out, I had a seven hour drive ahead of me. I asked the guy at the front desk if by chance he had any bottled water, and he said he did, but there was a charge to it. I just stayed three nights, paid $120/night, and you can't give me a $0.25 bottle of water? Left a bad taste in my mouth at check out...

AdamKrasley, Manager at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Jonathan A, Thank you for your review. I am sorry that you felt disappointed at check out after enjoying the rest of your stay with us. I was the one that you spoke with at check out. Therefore, I personally wanted to take the time and follow up to your review. We certainly understand the difficulties traveling has on our guests. The thought of a seven-hour drive ahead of you during your check out process, I can only imagine as grueling. It was unfortunate that we had run out of bottled water at the front desk prompting me to offer the vending machine as an alternative option. If we had bottled water at the front desk, I would have gladly presented you with bottled water. As I explained, we did not have any at that moment in time. Again, my apologies for the inconvenience. Thank you again for taking the time to let us know about your experience. If you are returning to King of Prussia, would like to discuss your experience in more detail perhaps allowing us a second chance, please feel free to contact me directly at 610-354-8903. My General Manager, Adam Krasley, can also be reached at 610-354-8901. Thank you, -Andrew ______________________ Andrew D. Leinbach Front Office Manager

"Very nice hotel"

4
22/05/2016

We frequently stay in BW, since we are card holders. This is an all around very nice hotel. Great location for Valley Forge visit and 17 miles from Philadelphia. Full breakfast is included, which is a always a great perk. Staff, especially Bill at check in, were all very helpful. The K of P Mall is about a mile away. Hotel is modern, smoke-free, clean and quiet. No problem finding a place to eat. Not a resort hotel, a vacation and business hotel..

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear bkg, Thank you. We appreciate all of your wonderful comments you wrote about our hotel as well as our staff, especially Bill. We are so proud to have Bill as a member of our Guest Service Team for 35 years. We also are grateful for your loyalty to Best Western and happy to hear you are a rewards member. “Wherever Life Takes You, Best Western is There”® We hope to see you here, again soon. Warmest regards, -Maurya

"Good Stay"

4
22/05/2016

Friendly staff, clean room, good location to where we needed to be, great breakfast. Only thing was that our room did not get cleaned the next day. Staff was apologetic and gave us extra towels, shampoo, coffee, etc. Must be the cleaning people had left because they didn't offer to clean it.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear rgrey001, Thank you for your review. We appreciate your direct feedback. I am sincerely sorry for the housekeeping difficulties you encountered. No matter what the situation, we are in the business of hospitality and have begun to address the situation as an opportunity for additional guest service training, in order improve our guest's overall experiences. We do appreciate all of the wonderful comments you wrote as well. Thank you again. Warmest regards, -Maurya

"Good stop for Philadelphia visit "

5
21/05/2016

Balconies/patios face large landscaped courtyard, a quiet respite from the busy surrounding traffic. Rooms large and clean. Breakfast offers lots of choices. Trip into Philadelphia on Schuykyll always a challenge. Bus stop close by to take you in by mass transit.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear annemargaret1, Thank you for your wonderful five-star review. I'm happy to hear you were pleased with your stay and our hotel. We hope to see you again soon. Warmest regards, -Maurya

"Lots of balconies"

4
18/05/2016

Very nice hotel. Interior rooms have balconies looking over very nicely manicured landscaping. Breakfast included, eggs were reconstituted so not the greatest. Room was comfortable. Located near a busy intersection so getting into the parking lot can be awkward but there is a back way in that is easy. Very close to King of Prussia Mall.

"Ausgezeichnet!"

5
17/05/2016

The stay at this hotel was a treat: helpful, efficient staff, superclean and comfortable room, immaculate grounds, great breakfast with fresh fruit, beautiful inner gardens and lawn, close to restaurants and valley Forge NP. A great experience!

"Graduation Stay"

4
16/05/2016

Very good overall experience. Helpful staff, well appointed hotel with excellent amenities, including an exceptional continental breakfast and unbelievably comfortable beds. Water pressure is not great and no fan in the bathroom is disappointing, but overall it was a great experience. I'd definitely choose this hotel over others the next time.

"Great value just outside of Philly"

5
15/05/2016

Came in to Philly to see the Picasso exhibit at the Barnes. It was an easy 30 minute drive into the downtown core on the weekend with a good GPS. The Barnes provides valet parking as well as easy self parking. The price and value compared to downtown Philly. FYI If you are heading into the downtown core during rush hour during the week, the drive will be considerably longer and slower. I checked the transit options which included multiple changes between buses and trains. Check with the front desk for options. Good luck.

"Chaueffeur "

3
13/05/2016

I am not a fan of Best Western,HOWEVER, this one is not bad. The continental breakfast is poor and the coffee out of the machine is strong. Now the coffee served in the room for my group I was with was good. The rooms are decent. Bathroom was a nice size with spacious room on the vanity. Towels were also nice. The bedding could improve. There was no spare blanket in the closet and the pillows are the cheap fiber-filled.Over-all a pretty good hotel.

"Excellent place to stay!"

5
12/05/2016

We chose this hotel because it was about 15 minutes from Chanticleer Garden. The room was fine but the outstanding feature was the balcony which overlooked a very lovely landscaped garden. There were a couple of restaurants in walking distance next door and many more in the Mall across the street. We walked to a Mexican restaurant a couple of hundred yards away. The food was good and very reasonable. The place was packed as a result! Breakfast was typical motel but there was fresh fruit and a number of choices. I would recommend passing on the fried eggs which were rubbery and cold.

"Continues to Please"

5
03/05/2016

This hotel has become my preferred choice when visiting this area. Never seems to let me down for comfort, cleanliness, and value. Only issues have been the check-in/check-out process could be quicker if the other clerk on duty would respond faster when the other clerk is tied up with another guest and I am waiting. Multiple times recently the guest ahead of me has been trying to resolve issues or make new reservations, and for me it would be quick. I've also had to wait for printouts and room cards to be created, whereas other hotels have had them all done before I got there. Other than that, the near bed in the room was about 6" too close to the wall. However, it speaks well to the quality of the mattress/bedstead that I couldn't move it myself.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear William S, In the words of another William S ... "I can but no other answer make, but thanks, thanks and ever thanks." ~ Shakespeare Thank you for your delightful five-star review. We are happy that you continue to choose our hotel and hope to see you soon. Warmest regards, -Maurya

"Fab family hotel"

4
03/05/2016

We came here for a few days last Summer and the hotel was fantastic! Beds super comfy, nice and spacious rooms with quite a big bathroom, and a pool for the kids. It's right across the road from a Chilis restaurant and so nearby the huge shopping centre. My sister and I didn't want to leave because it was one of the best hotels we had ever been in going on how large, bright and airy the rooms were! My only negative would be that there is not too big a breakfast spread. If ever in the area again we would definitely choose this hotel!

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear BI0ondie69, Thank you for your review and returning to our hotel. We are happy to be your King of Prussia preferred hotel. We agree with your concerns about the size of our breakfast sunroom. We understand that our breakfast sunroom gets congested, however we make every effort to do our best by offering additional seating in our media room just next to the sunroom and on occasion our meeting space around the corner from our sunroom. We are sorry that this was a negative point for you. We are happy that you decided to stay with us again. We wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya

"Like Home"

5
02/05/2016

I have been here multiple times, they treat me like I am coming home after a long day at work. Room is always clean, I was able to iron my shirt with supplied ironing board and iron for my in town visit.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Michael D, "Like Home" ... wow, your review title is so wonderful. Thank you for all of your great comments about our staff and hotel. We hope to see you soon. Warmest regards, -Maurya

"Surprised by the great quality of this hotel!!"

5
29/04/2016

My last experience with a Best Western was years and years ago. It was a standard, roadside motel, a little shabby. This Best Western Plus suprised me, in a great way. I stayed because of all the positive reviews I read. They're true. The room was exceptionally clean, modern, comfortable. The beds were SHOCKINGLY comfortable (I have chronic injuries and muscular issues, I notice beds that give me a good night's sleep...) Customer service was awesome. Everyone I interacted with at the hotel was kind, friendly and helpful. I asked for a quiet room, and they put me in the back of the hotel. That was really nice - and, indeed, quiet. I left so early the next day that I didn't try the breakfast. There is a 24-hour Wawa across the street - I took advantage of that for breakfast. Useful if you're keeping weird hours.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Meera M, Thank you. I am so pleased to read your wonderful review and learn of your great experience with us. The Best Western family of hotels is just that, a family. We are a unique business model as we are a membership organization, not franchises. We have our brand standards to uphold and yet we can be rather unique - all at the same time. We are also proud of our brands with in Best Western International. Our brands help describe our properties to our guests. The PLUS brand is designed for both the leisure and business guest. Best Western International's Brands are - BEST WESTERN – Offers a welcoming experience among clean and comfortable surroundings with all the amenities to ensure a restful and productive stay at an exceptional value. BEST WESTERN PLUS – Always offers that little something extra, from well-appointed rooms to modern amenities; it's thoughtfully designed to suit the needs of any business or leisure traveler. BEST WESTERN PREMIER – The distinct style and personalized service of Best Western Premier will always leave a lasting impression. Whether staying for a relaxing vacation or an important business meeting, plush amenities and features provide a refined level of comfort for all travelers. We are happy that you chose our hotel and we wish you many happy returns to King of Prussia as well as our hotel. Warmest regards, -Maurya

"Best Western Plus The Inn at King of Prussia, PA"

5
26/04/2016

Best Western Plus The Inn at King of Prussia, PA had the perfect location for our road trip. They were very helpful with a last minute reservation. The breakfast was wonderful; it had a good variety of options.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear 550maryo, Thank you for your concise and wonderful five-star review! We hope to see you again soon. Regards, -Maurya “Wherever Life Takes You, Best Western is There”®

"Fantastic and Beyond !"

5
25/04/2016

From the moment we entered this hotel , we were warmly greeted by Andrew Leinbach , the Front Desk Manager. This was the first time we had ever stayed in this hotel and thanks to this wonderful manager and of course, the fine facilities and services , this will definitely not be our last. The manager made sure we got the accommodation that we needed. Our room was large, airy , well decorated and very clean and comfortable.. Everything we wanted , was included in our room ( nice fridge, comfortable beds and bedding , tea etc ) and so much more . .We are looking forward to coming back to this hotel , as soon as we can . ,

"All around excellence "

5
24/04/2016

My family was in town for a funeral and several of us booked rooms here. It was quiet, the rooms were very clean and the beds were quite comfortable. I had accidentally booked a room for the wrong night and the staff fixed it for me without any difficulty. The breakfast room can get a little crowded but the food is well made and there is always plenty. I would go back to this hotel any time I was visiting the area.

"Pleasant one night stay"

5
24/04/2016

We are checking out in just a little while, but we have had a great one night stay here. Check-in yesterday was smooth, and though I had booked a king room due to availability, when they saw that is was just my teenage daughter and myself, they asked if we would prefer two queens. Very appreciated. We also asked for a quiet room and were given a room on the top floor, far away from the elevator. The little things, such as the nightlight on the clock, the make-up remover wipes, good in-room selection of coffee, paper cups, and handy thermostat were very nice touches, especially at this price point. We especially loved the door and screen door that opened(!) to the well-landscaped courtyard below. Great selection at breakfast, and we even went on the late side. The two gentlemen running the breakfast room were friendly, patient and kind. Will not hesitate to recommend this hotel or stay here again when we are in the area.

"Better Than Expected!"

5
24/04/2016

We're drove down late, and the gentleman at the desk was nice. The room was bigger than expected and the WiFi in the room was strong. The room was clean and tidy and BIG! The breakfast was good and check-in and check-out was quick.

"Run, the other way."

1
23/04/2016

As planned and notified, we arrived late, close to 11pm. The room we reserved was not available, so for 3 people we did not receive 2 queen beds but rather a king bed and a disgusting roll away. The pillows were wimpy, lumpy, and worthy of the trash. The sheets were not percale, nor sateen, nor crisp cotton, instead they were flannel-like. The wallpaper was peeling and the list goes on. The breakfast was unappealing, although I did have an orange. The good things, we only stayed one-night and the location was right.

"great stay"

5
21/04/2016

I am a billiards instructor and found Best Western to be a good place to say. I give it a 10 the service was first class and they had a full hot breakfast. price was good. I was happy. it is all good. I have been teaching pocket billiards all over the country and always try to stay at a Best Western. They give you a great price, and it is always a quality room

"Good hotel - could be better"

3
20/04/2016

Hotel is ok. TV selection is horrible!! Why can't everybody have DirectTV?? 5 shopping channels 5 news - 4 - ABC / NBC / CBS / Fox. Chip from shower ceiling fell into shower (do the repair right). Great breakfast - lady works very hard to assure items are available. Not a business friendly hotel - expected a better rate - stayed total of 25+ nights (2 travelers) should have been $75 was rate of $100.

"Decent Stay..."

5
20/04/2016

Everything was good except we were put in a room with a handicap shower, which was a challenge for us....everything else was good. Great service and friendl staff. Great location as well right across the street from the mall.............

"Pleased!"

5
16/04/2016

Central location, beautiful area. Huge mall right across the street. I asked to not have room serviceand was never bothered once. I stayed for a total of seven days. The review is only for one day, which I added beforehand. Didn't even have to switch rooms.

"comfortable and convenient"

5
16/04/2016

very comfortable and very convenient to Pa turnpike and mall. Staff very helpful in providing directions for me to continue on my journey. I would definitely stay here again when I am traveling in this area of Pennsylvania.

"Always a pleasant stay"

5
11/04/2016

I've stayed at this Best Western numerous times and have never been disappointed. Rooms are spacious, clean and very comfortable. Everything has been great on every stay. I will definitely be staying here when I'm in the area in the future.

"Love the courtyard"

4
09/04/2016

For a hotel that is right off the highway and across the street from a large mall, this hotel is very peaceful. Love the courtyard where you can stroll and sit. I was there to visit a brother in hospital off City Ave. It was worth the drive to this place to get away fropm the city

"Recommended"

4
06/04/2016

My daughters and I stayed at this hotel for two nights in April 2016. Upon entering the hotel, we found a somewhat frazzled front desk worker with a line of customers in front of her. As we waited our turn, we came to understand that three bus loads of middle school boys were staying at the hotel while attending a basketball tournament. No wonder she was frazzled! The room we were staying in was (happily!) far away from the players. We heard absolutely no noise from any other rooms. The room was clean, the beds and pillows were extremely comfortable, the towels were plentiful and quite large by hotel standards. I liked that the room temperature was set using a wall thermostat, rather than trying to figure out the controls on the window unit. We were able to get a good night's sleep without being too hot or too cold. The only reason I gave this hotel four stars rather than five was because of the breakfast service. This is a rather large hotel, but the breakfast room was incredibly small. They had an additional conference room open down the hall to absorb the overflow. The first morning we had breakfast, I was surprised to see maple syrup, but no pancakes or waffles. I am used to seeing one or the other at a hotel breakfast. I wondered if they took it away knowing that over 100 teenage boys would be slowing down the service. This was confirmed the following morning when they boys were gone, and two waffle makers were set out for the guests to use. While I understood that decision, I was sad not to get any waffles on that first morning. There is a Chili's restaurant just across the street. We ordered food from them online and we were able to zip straight across the street when the nearby traffic light turned red. I wouldn't recommend trying this on foot. The area is not pedestrian friendly. This hotel is only 20 miles from Philadelphia, but the route to get there isn't easy. Highway 76 is a straight shot, but every time we used it there was horrible traffic. One of the locals said it was always like that. Each of the three times we went both into Philadelphia and back to KOP, it took about an hour. In summary, I would absolutely use this hotel again - when visiting the King of Prussia area and not Philadelphia. Check-out was a breeze. A bill was slipped under my door and we were able to just leave without going to the front desk.

"Clean, Pleasant, Roomy, Easy Access to Shopping, Freeways"

4
02/04/2016

This location made it easy to visit colleges in the area. There is easy access to the freeways without hearing them all night. There is ample dining choices in the area including the King of Prussia Mall across the street. Staff is very pleasant. We did hear the guests above us walking around during the evening. Its a older hotel but well maintained.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Koleakolea, Thank you for taking the time to write a review. We hope all went well with your college visits and I'm glad to hear you found our location convenient for colleges in the area. Hopefully one of our local colleges will bring you back to our area and our hotel ... "Wherever Life Takes You, Best Western is There."® Regards, -Maurya

"Excellent service!"

5
01/04/2016

Extremely helpful desk clerks who answered all my varied questions. The rooms were nice and large. Breakfast had many choices. Enjoyed our stay. Trip into Philadelphia wasn't bad on the freeway, but the employees said the traffic can be terrible during rush hour.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Gregory C, Thank you for your wonderful five-star review and your recognition of our staff. I'm glad to hear your travels with area traffic worked out well too. It is all about timing. We wish you many happy returns and hope to see you soon. Regards, -Maurya

"Great Place for a famiy visit"

4
24/03/2016

Room was comfortable, well appointed but noisy during the day because of the housekeeping staff. Very clean,comfortable & convenient to everything. A perfect place to stay. Will be back and will refer to others looking for a convenient place to stay.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Thank you for your review. I will discuss your comments with our Executive Housekeeper and I apologies for the noise levels during your stay. I do love to hear that you will be back and will refer our hotel to others, again thank you. We wish you many happy returns and hope to see you soon. Warmest regards, -Maurya

"Solid Hotel and Reasonable Price"

4
24/03/2016

I've stayed here several times for business trips. The hotel staff is always professional, friendly and helpful. Check in and out in quick and painless. Rooms are consistently clean and comfortable. Usually very reasonable rates compared to other hotels in the area. Gym is small but still enough to get a workout done. Breakfast is pretty standard, but does have some hot items every morning.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Noah K, Thank you for your precise review. All of your comments about our staff and our hotel were wonderful to hear. “Wherever Life Takes You, Best Western is There”® We hope to see you here, again soon. Warmest regards, -Maurya

"Best Western Plus KOP"

5
19/03/2016

This is a good place to stay for business stays , parking is ok if you get back to the hotel early,breakfast is good, rooms are good, not to much noise in the hallway , they do have some high school sports teams stay there this happen to me once , had to wait for lines at breakfast , poor selections of food , nothing left , over all , ok , I think its the best in the area, it is not a resort area, so you are limited .

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Patrick L, Thank you for your five-star review. We do have sports groups stay with us during a large tournament weekend or collegiate level sports groups as there are many colleges in the area. We recognize that our breakfast sunroom gets congested, however we make every effort to do our best by offering additional seating in our media room just next to the sunroom and in our meeting space around the corner from our sunroom, especially when we have large groups. We are sorry that this was an inconvenience for you during your stay. We always strive to take our guests feedback and keep it in mind as we continue to work to improve all our guest's experiences. Thank you again for your review. We wish you many happy returns to King of Prussia and hope to see you soon. Warmest regards, -Maurya

"Just what we looked for"

5
18/03/2016

Nice clean rooms with amenities,friendly staff, ample parking and security, great breakfast and seating areas..for a fair price..just what we looked for in a hotel a half hour from center city Philadelphia.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Cathy R, Thank you for your five-star review. We appreciate all of the wonderful comments you wrote about our hotel as well as our staff. We also are grateful for your recognition of our value. That is so important to us as well as Best Western International. If ever in the area again, we wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya “Wherever Life Takes You, Best Western is There”®

"Awesome staff and superb hotel"

5
18/03/2016

I've traveled plenty, within the US and outside of the US, but by far this is one of the BEST Hotels I've stayed in. What makes this Best Western great is the folks that work there (mentioned in the previous panel), they put people and their concerns foremost, the rooms we stayed in was beautifully decorated with lovely portraits on the wall, the colors were serene and reminded me of home, the rooms were immaculately clean thank you to housekeeping. We walked the entire perimeter of the hotel and found it to be well laid out and spotless, the breakfast was plenty and scrumptious. From now on every visit we make to Philly, KoP or Lehigh Valley areas we'll be staying at Best Western Kin of Prussia! Amazing experience!!

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Felix R, “ … by far this is one of the BEST Hotels I've stayed in” … that is wonderful, thank you! Your recognition of our staff is so considerate. Our staff works hard to ensure each guest has a special stay. Thank you for your five-star review. We are happy that life brought you to our hotel. We wish you many happy returns and hope to see you soon. Warmest regards, -Maurya “Wherever Life Takes You, Best Western is There”®

"Good value stay at Best Western Plus"

4
16/03/2016

I recently stayed at Best Western Plus King of Prussia for two non-consecutive nights. The hotel is conveniently located, and the rooms were clean and quiet. The staffs were friendly. Selection of food for breakfast, which was included, could be better (but did include scrambled eggs and sausage in addition to the usual carbs and fruits). Overall this hotel offers good value. I will certainly consider staying here again the next time I visit the area.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Yong Y, Thank you for your review and recognition of our value. That is so important to us as well as Best Western International. We wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya

"Fantastic stay"

5
16/03/2016

We truly enjoyed our stay at this hotel! The employees were more than helpful. We had not been in the area for over 40 years, we got lost driving from the airport. Bill at the front desk guided us in after midnight, he was wonderful. Breakfast was prepared by Nina, this lady is such an asset to the hotel, she is the most pleasant, accommodating employee we met in all the Best Westerns we've stayed in from FL to PA. Nothing was too much trouble and she kept everything full despite the large number of guests. Andy was courteous, helped make us feel we were valued guests. All the employees went out of their way to make our stay wonderful, sorry I did not get everyone's name! If we had a problem it was addressed immediately, the maintenance man replaced our remote right away when it didn't work. The rooms were clean, the hotel does a first rate job of taking care of the guests. If we return to the area this is the only hotel we would stay at. Love the location - right across the road from the mall. Thank you K of P Best Western for such an enjoyable stay, keep up the good work!

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
"Fantastic stay" ... fantastic review, thank you. We appreciate all of your wonderful comments you wrote about our hotel as well as our staff. “Wherever Life Takes You, Best Western is There”® … we are certainly glad after 40 years that your travels brought you to us. Don't wait another 40 years, we hope to see you again soon. Warmest regards, -Maurya

"Disappointing Stay"

2
16/03/2016

We have stayed at this hotel before and have loved it. However during this trip we were first given a room with sheets covered in someone else's hair. We also were awoken 2 out of 3 of our mornings by the house keeping staff. The third day we were out of our room all day until 3:23pm but they never got to our room.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Brianne H, Thank you for taking the time to write a review. My General Manager, Adam, did call and left you a message this morning as well as send an email to follow up. I am sorry for the housekeeping difficulties you encountered. No matter what the situation, we are in the business of hospitality and as a management team have begun to address the situation. If you would like, please feel free to return Adam's call at 610-354-8901. We would appreciate your time to discuss the matter directly with you further. Thank you for letting us know about your experience. We are always grateful for direct feedback and strive at opportunities in order improve our guest's overall experiences. Sincerely, -Maurya

"Consistent Value"

5
15/03/2016

Have stayed at this hotel multiple times, and it remains a consistent value. It is priced very reasonably for the area, is very conveniently located, and has always proven a very comfortable stay. Staff is friendly and eager to help. Prefer the older section, which makes much more sense with multiple entrances. Newer section forces you to the elevator, with stair doorways exit only. Thus not as convenient to park near the entrance. Elevator very slow and frustrating. Would rather take stairs, but not very convenient as have to enter from central door and walk down hall.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear William S, Thank you for your five-star review. We appreciate your returning to our hotel for your King of Prussia stays. I am sorry that you feel the one portion of our hotel is not convenient and the elevator is slow. We do have a unique circumference style building. That side of the property was a renovated in 2011. As you have referred to the 'older side' of the hotel, this portion of the hotel was renovated in 2013 with all new beds and soft goods. The second phase of the renovation in 2013 included updating our cherry-colored armories by eliminating the top portion of the furniture piece, applying a granite surface and staining the asset with a more contemporary, darker finish, to accommodate our 42" flat screen televisions. Refinishing and laminate replacements were also done to our nightstands, while our luggage benches received a color change and were re-upholstered. To complete the guest room transformation, headboards, desks, micro fridge cabinets and side chair legs were also refinished using our contractor's (Refinishing Touch) innovative non-toxic, low VOC lacquers. Our green efforts yielded some press and an article in the Wall Street Journal, "the King of Prussia hotel reduced its total expenditure by an estimated 75.8 percent. In addition to the cost savings, the property also prevented landfill waste and deforestation, and minimized carbon emissions (in tons) from 125.32 to a mere 1.24." This is a project that we are proud of. We also are grateful for your recognition of our value. That is so important to us as well as Best Western International. Again, thank you for your review and we hope to see you again soon. Warmest regards, -Maurya

"WONDERFUL STAY"

5
14/03/2016

My stay was great. Extremely clean and the staff were very friendly and helpful. Great value for the price. Easy access to the PA Turnpike. The King of Prussia Mall and WaWa Convenience store were right across the street. Our room was comparable to the Sheraton. I will keep this as my first choice the next time I travel to the King of Prussia area. The greatest plus is I did not have to deal with the parking fees like Center City Philly. Most importantly, my teenager liked the room (very comfy---we had a view of the gazebo courtyard.)

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Janee C, “Our room was comparable to the Shearton” … what a compliment, thank you! And I'm happy to hear your teenager liked the room too! We hope to see you very soon. Thank you for your wonderful review. Warmest regards, -Maurya

"receptionist was great"

5
12/03/2016

We only stayed for 1 night but the receptionist was great, she was very pleasant and helpful. This was a last minute decision to get a room after driving an hour and a half to walk around the King of Prussia mall.

"Excellent Hotel Not a lot of money"

5
12/03/2016

The staff was very friendly and accommodating The rrom was spacious The beds very comfortable and the breakfast was great. A nice variety for even the picky eater, I would differently stay again. . Not a lot of money for wonderful rooms and service. And right across from a huge shopping mall. It dosent get any better than that.

"Friendly Reception"

5
08/03/2016

We arrived after driving 15 hours. We were past tired. The front office personnel were super friendly and accommodating. The room was nice, my only complaint is we had a handicap room and there was no tub.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Dova J, Thank you for your review, "Friendly Reception”. I'm glad to hear my team was able to make a long drive bearable and provided you with a great reception. We understand the difficulties traveling has on our guests. We very much appreciate you choosing our hotel. Wherever Life Takes You, Best Western is There.® Warmest regards, -Maurya

"Great value"

5
08/03/2016

Stayed here because of the previous ratings and were glad we did. Room was a good size! Great location with mall across the road. Breakfast was busy but staff kept serving offerings filled. Would definitely stay here again.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
"Would definitely stay here again." ... perfect, we could not ask for anything more! Thank you for all of your great five-star review and all of your wonderful comments. Wherever Life Takes You, Best Western is There®. Warmest regards, -Maurya

"Very comfortable"

5
07/03/2016

We stayed at this location during my son's soccer tournament. After travelling 9 hours, I was looking forward to getting rest in a nice area. This is a very lovely space. The room was lovely, clean, spacious and I loved that we had a private balcony. The bed was extremely comfortable. The amenities were very clean and the staff friendly and helpful. Overall great experience. I would return to this location but I would try to make it for the summer months as we were unable to take advantage of the outdoor pool. The breakfast was also very nicely laid out. The choices were not bad. Everything was very clean and well taken care of as were we. Would definitely recommend this location to my fellow travelers. Good job Best Western King of Prussia!

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Sandra P, "Good job Best Western King of Prussia!" ... thank you. Your review was a pleasure to read and share with my team. Wherever Life Takes You, Best Western is There.® We sure our glad life for your soccer tournament brought you to us. Warmest regards, -Maurya

"Nice place to stay"

4
07/03/2016

Clean, comfy rooms with decent hot shower. Breakfast was tasty if simple. Coffee was quite good. Very easy to get to and nearby several nice restaurants. Ample parking. Excellent, friendly, helpful staff.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Carol J, Thank you for your succinct five-star review. We are very happy to hear you enjoyed your stay with us and your recognition of our staff is so considerate. We wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya

"Shopping Trip"

5
04/03/2016

Nice, clean hotel. Free breakfast. Lots of parking. Beautiful grounds. Across the street from the King of Prussia mall. You can't walk to the mall because of the busy highway, but it's only a 2 minute drive. Lots of stores and restaurants in the area. Would stay here again!

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear aak151, Thank you for your great review titled, “Shopping Trip” and all of your wonderful comments about our hotel. We agree, unfortunately King of Prussia is not pedestrian friendly due to the course of development over so many years. As a community, we are working on addressing this concern. Our King of Prussia Business Improvement District is a young organization currently working on a long term plan to develop a more pedestrian friendly King of Prussia (among many other initiatives). Personally, we are proud to be involved with the KOP BID. Our owner is the Founding Chairman and a Board Member for the KOP BID. I myself volunteer on the marketing committee. Another fortunate option for us as a suburban hotel is the fact that we have a cab stand behind the hotel. We are able to call for a cab and have one arrive typically within five to ten minutes for our guests. This is the safest way to the mall if a guest does not have a car. We hope to see you soon. Warmest regards, -Maurya

"JUST A SHORT GETAWAY"

5
02/03/2016

From the time we arrived until our departure, every staff member we encountered acknowledged us and ask how we were. It is great to acknowledge your guests, and they do it well. The housekeeping staff was wonderful, and our room was spotless!

"Pristine"

5
01/03/2016

Excellent hotel, in a busy area yet very quiet. Gym facilities brilliant, clean, operational. Rooms smell crystal clean. Breakfast is beautiful with wide variety and a freshly peeled and segmented fruit salad which is among the best I have ever had. Faultless establishment.

"Great Staff"

4
01/03/2016

The best part of this hotel is the staff. At check in the clerk was great. Very friendly and fun. The rooms are decent. My non-smoking room smelt like smoke. My room was facing the highway and there was a lot of road noise. I am glad I had ear plugs. The room was clean. The breakfast was not the best. The eggs were wet and dry at the same time. the sausage was sitting in the chaffing dish so long that they were stuck to the bottom. I would stay here again because the price was right for what you get and the staff was excellent.

"Clean with a great full breakfast."

5
27/02/2016

The room we had was on an upper floor. It was a 2 queen with a beautiful view of the courtyard and pool. The hotel is right across the highway from the King of Prussia Mall. The room was very clean and the décor was modern and pleasant. We were there on a long needed date/ getaway, and this hotel was a perfect place to unwind and sleep-in. The staff were so kind, from the check-in person to the check-out person. After we slept-in, we had breakfast. There was so much variety at the breakfast area. We thought maybe we would get a bagel, but they had hot food including waffles, sausage, eggs, ham. They also offered fresh fruit, pastries, juice, coffee, and yes even bagels along with lots of other options. We will definitely be staying here again next time we are in town.

"Unexpectedly Surprised, Clean and Comfortable"

5
27/02/2016

I stayed one night for work in February. At first I was skeptical and expected an average hotel with average rooms, boy was I surprised. My room was extremely clean, updated, spacious and comfortable! The bed was soft, but comfortable. Flat screen TV, and a pretty decent view of the courtyard. Thank you for a great stay!

"Location and Price"

5
20/02/2016

If you're brave enough to walk you can since you are so close to everything. The staff was actually happy to help. The bed was like laying on a cloud. The room itself was nice for its size. Breakfast was on point with a nice mixture of hot food and conventional options. The highlight being able to get fresh waffles.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Jace24, Thank you for your five-star review. We agree, unfortunately King of Prussia is not pedestrian friendly due to the course of development over so many years. I'm glad our staff helped you with this process. Overall as a community, we are working on addressing this concern. Our King of Prussia Business Improvement District is a young organization currently working on a long term plan to develop a more pedestrian friendly King of Prussia (among many other initiatives). Personally, we are proud to be involved with the KOP BID. Our owner is the Founding Chairman and a Board Member for the KOP BID. I myself volunteer on the marketing committee. Another fortunate option for us as a suburban hotel is the fact that we have a cab stand behind the hotel. We are able to call for a cab and have one arrive typically within five to ten minutes for our guests. This is the safest way to the mall if a guest does not have a car. Thank you again for your review. We wish you many happy returns to King of Prussia and hope to see you soon. Warmest regards, -Maurya

"Great Value with amazing staff"

5
17/02/2016

If you are looking for a place to stay in the Philadelphia area, I highly recommend this property. The rooms are modern and comfortable, the breakfast is well done and the staff is always helpful. I highly recommend it.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Josh, "I can but no other answer make, but thanks, thanks and ever thanks." ~ Shakespeare. Thank you so much for your wonder five-star review. We appreciate you choosing to do business with our hotel. Warmest regards, -Maurya

"Good location for shopping"

3
16/02/2016

Staff was very friendly. The hotel room was clean and quiet. I like that It was very secure. You need your room card to get in the side door and from the main lobby to the guest rooms. When I arrived the A/C heating unit was unplugged and it was 57 degrees in the room. It was only 23 degrees outside. The maintenance man quickly came and fixed it. He was very nice and helpful. Day 2 - went to Philadelphia for a couple of hours came back and it was 69 degrees in the room. It was set at 74 degrees when I left as it was only 17 degrees on that day. Called for maintenance again and the gentlemen came and told me that the system works on a sensor so when no one is in the room the temperature drops. It was extremely cold when I returned and took hours to warm up. I understand trying to save on electric but with extremely cold temperatures outside guest shouldn't have to be uncomfortable. I really liked that the hotel is across the street from King of Prussia mall. Only negative you can't make a left turn. Easy access to 202, 76 and Valley Forge Casino. The breakfast was just ok. Eggs were cold aand it would be nice to have make your own waffles. Also, having microwaves in every room would be a nice amenity especially when traveling with kids. There's plenty of space in the entertainment unit with the refrigerator to put a microwave. If these improvements are made I would consider staying here again.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear VSand88197, Thank you again for taking the time to let us know about your experience. I am happy to hear you found our location a good location for shopping. I also would like to address the other concerns that you wrote about. I am assuming that you were traveling with the previous reviewer since you are both discussing the anomaly record breaking cold weekend and you are both from Upper Marlboro, Maryland. The reason I state my assumption is that my response will be somewhat repetitive due to the circumstance. Many areas of the Northeast struggled with the coldest temperatures in decades over Valentine's weekend this year. As a part of our overall green initiatives, we do have motion sensors that automatically turn HVAC systems on when people enter and stay in a guest room. The sensors do turn off when the room is empty. Unlike programmable thermostats, our thermostats do not work on a schedule. Now despite our best intentions, I am sorry you felt it took hours for the room to warm back up upon your return. Our green initiative is about our overall carbon footprint and in place for 365 days a year. It was simply unfortunate the anomaly weather the region experienced this past weekend. To address your concern about egress access from the hotel, we have an entrance/exit at the back of our hotel (turning left, rather than right) onto a smaller road, Bill Smith Blvd. If you are leaving the hotel you can turn left onto Bill Smith Blvd and follow to South Gulph Road for no more than 30 seconds. You have a traffic light at the intersection of South Gulph and Bill Smith Blvd for a protected turn - both right and left turns. We understand that our intersection by the hotel gets busy, however only one option (turning right onto Bill Smith Blvd at the back of the hotel) when leaving the property prohibits a left turn on to Route 202. Also the main entrance/exit at the front of the property has access to right and left turns. During high traffic volume, we do encourage the Bill Smith Blvd to South Gulph Road option for easy as well as safety. I am also sorry that you felt not having a microwave in the guest room was a downside for you. We decisively don't have microwaves in the guest rooms to avoid (as an example) burn popcorn smells in the corridors with the possibly tripping our fire alarms if the smoke is dense enough. We do provide a microwave in our sunroom outside of breakfast hours for all of our guests to use. And of course, our breakfast hostess/host can always assist with a microwave during breakfast hours. If you are returning to King of Prussia, would like to discuss your experience in more detail, please feel free to contact me directly at 610-354-8902. And my General Manager, Adam can also be reached at 610-354-8901. Thank you, -Maurya

"Okay"

3
15/02/2016

The hotel was not what what I expected. The rooms had poor heating system which was control by senors. When you left the room the heat would change to a lower heat. On your return it would then work back up to your desired temperature which took 3 hours.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Joann S, Thank you again for taking the time to let us know about your experience. We are always grateful for direct feedback and strive at opportunities in order improve our guest's overall experiences. My General Manager, Adam, did call and left you a message yesterday to follow up. As a part of our overall green initiatives, we do have motion sensors that automatically turn HVAC systems on when people enter and stay in a guest room. The sensors do turn off when the room is empty. Unlike programmable thermostats, our thermostats do not work on a schedule. Now despite our best intentions, I am sorry you felt it took hours for the room to warm back up upon your return. My concern is that due to the record breaking and extreme temperatures the entire Northeast Region experienced this past Valentine's weekend, perhaps that had an unfortunate effect on the thermostat. Our area temperatures plummeted into single digits with wind chill values dropping the ‘feels like' temperatures to minus 10 degrees. If you are returning to King of Prussia, would like to discuss your experience in more detail, please feel free to contact me directly at 610-354-8902. And my General Manager, Adam can also be reached at 610-354-8901. Thank you, -Maurya

"Excellent stay for the price!"

5
14/02/2016

Great location, great accommodations, clean, quiet, and spacious rooms. Staff goes out of their way to make it comfortable. This hotel is close to an IMAX and mall, and more restaurants to choose from than any other location. Close to Philly too.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Kathryn A., Thank you for your five star review and thank you for your recognition of our staff. That means so much to us as a team. We wish you many happy returns to King of Prussia and especially our hotel. Regards, -Maurya “Wherever Life Takes You, Best Western is There”®

"great"

5
09/02/2016

great hotel! the people here are the best! thank you so much. I will use this hotel on al my trips. business or vacation, it is always good to be here because it is clean, well organize and easy to deal with!

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
"Simplicity is the ultimate sophistication." – Leonardo da Vinci Thank you for your generous five-star review simply entitled ... "great". We appreciate the wonderful comments and your choice to stay with us in the future. We wish you many happy returns and hope to see you again soon. Warmest regards, -Maurya

"Great location for our needs on this trip"

4
08/02/2016

However, crazy traffic pattern to be able to enter or leave the property. Quite a large selection of breakfast foods, however, most come in plastic wrap or cans and hard for a diabetic to find a suitable meal. The staff in the breakfast area is kind, friendly and caring.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear SOCCERREFEREE63, Thank you for your review and loyalty to our hotel. We agree, our intersection by the hotel gets busy. To address your concern, I wanted to state that we have an entrance/exit at the back of our hotel. This leads you on a smaller road, Bill Smith Blvd. If you are leaving the hotel you can follow Bill Smith Blvd to South Gulph Road for no more than 30 seconds. You have a traffic light at the intersection of South Gulph and Bill Smith Blvd for a protected turn. I can only imagine the day to day challenges life brings with diabetes. I am sorry you found our selections hard for a suitable breakfast. We do always have a hot egg, hard boiled eggs as well as whole wheat bread. We have a butter substitute (as well as butter) and peanut butter to offer a good protein source for your toast. Cereal options, we have a plain hot oatmeal and high-fiber cold cereal options with skim milk. Typically, we have apples and oranges with our whole fruit selection for a low glycemic-index fruit choice. When you are planning to stay with us again, please feel free to reach out to myself, our General Manger Adam Krasley or our Operations Manager, Tom Moran. Perhaps we can provide a specific option for breakfast, if you have a preference. We would do our absolute best to accommodate a specific request. We can all be reached at 610-265-4500. Thank you again for your review and loyalty to our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Excellent deal for the price"

5
08/02/2016

Comfortable room, bed, and service. Breakfast included is a little bit more than "Continental" it has hot breakfast element albeit no scramble eggs and bacon but good nevertheless. Hotel receives kudos for providing fresh coffee on demand even at 1AM.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Raoul W, Thank you for your five star review! I'm happy you were pleased with our beds as well as our hot breakfast buffet. I did research the menu for morning of February 3rd and I know we had eggs. I will follow up with my operations team, perhaps the hot items were being refreshed at the time you were joining us for breakfast. I am sorry if that indeed happened. We always have a hot egg and a hot breakfast meat as well as Belgian Waffles or French Toast Sticks along with hard boiled eggs, bagels, breads, pastries, fruit, yogurt, cereals, juices, coffee and tea. And thank you for the "kudos" for our coffee too. We hope to see you again very soon. -Maurya ____________________ Maurya Joyce-Kershner Director of Sales

"Birthday Getaway Weekend"

5
01/02/2016

We had the most enjoyable weekend at this hotel. We planned a relatively last minute getaway to celebrate my mother in law's 60th birthday, and had three rooms reserved at the hotel. We had requested for our rooms to be nearby each other, and to our delight we had one set of connecting rooms, and then our 3rd room right next door! This hotel was very clean, the beds were super comfortable, and it was conveniently located to all of the things we wanted to do! We were just a short drive away from Center City in Philadelphia and Ikea in Conshohocken, and just around the block from some amazing restaurants (We went to Ruth's Chris) and the KOP Shopping Mall. We are already planning on coming back in the summer so that we can take advantage of what looked like a beautiful courtyard and outdoor swimming pool! We have found our new go to hotel when visiting the Philadelphia area! Thank you for such a memorable weekend!

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
"Thank you for such a memorable weekend!" ... thank you for such a memorable five-star review! I'm so happy you had a great birthday getaway weekend. We are looking forward to seeing you again this summer. Thank you again, -Maurya ________________________ Maurya Joyce-Kershner Director of Sales

"Good hotel and a good location with fair price"

4
28/01/2016

Had to travel there for a long time friend's funeral. I had a very nice room with a balcony that I could go out on. The balcony had a planter box that was planted with flowers that added a very nice touch. Breakfast was good and very adequate. I definitely recommend.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Fishin-man59, "Nothing will ever take away our memories. May your memories be ones that give you comfort and reminders of happier times." ~ Catherine Pulsifer I am very sorry for your loss. Under the circumstances, I'm glad to hear our room and balcony helped ease a difficult trip. Thank you for your review. Warmest regards, -Maurya ______________________ Maurya Joyce-Kershner Director of Sales

"Good Value In Central Location"

4
22/01/2016

I have stayed here a few times for business. It is a good location with lots of options for retail shopping and dining. The hotel is clean and the breakfast is good with fresh fruit and hot eggs in addition to standard fare. King of Prussia Mall is right across the street.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Mathew Z, Thank you for your review. We appreciate your wonderful comments as well as your loyalty. We wish you many happy returns and hope to see you again soon. Warmest regards, -Maurya _____________________ Maurya Joyce-Kershner Director of Sales

"KIng of Prussia"

5
18/01/2016

Great Hotel The People very friendly, the service very good I recommended this great hotel. The bed super comfortable, the rooms very clean, the bathroom super clean, the breakfast nice and the service perfect.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Eduardo G, Thank you for your succinct five-star review! We appreciate all of the wonderful comments you wrote about our hotel as well as our staff. Thank you for choosing our hotel. “Wherever Life Takes You, Best Western is There.”® Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Excellent, quiet New Years Eve stay."

5
16/01/2016

Negative note: they encouraged this TripAdvisor review at the end of a survey which might not happen for negative reviews. I stayed here on New Years Eve 2015-2016 for two nights and could not have been more impressed. They were in the middle of a >2 week vacation down the east coast and the room was quite and well kept despite the obvious rush when I checked in. No complaints whatsoever.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Max B, Thank you for your five-star review. I'm sorry that you felt the encouragement at the end of your survey from Best Western International was a negative note. Please be assured that was not the intention at all. Our brand surveys are sent from our corporate office. Every guest, that completes a web-survey (sent via email invitation) is prompted to complete a TripAdvisor review directly from the survey page. The link encouraging a Trip Advisor review is at the bottom of absolutely every guest survey, regardless of how you choose to complete your survey. We thrive on honest feedback and Trip Advisor has become an industry standard. As a brand we are proud of our Trip Advisor reviews and worldwide have receive 1,800 Certificate of Excellence awards. All of your comments about our hotel, especially “No complaints whatsoever”, was wonderful to hear. “Wherever Life Takes You, Best Western is There”® We hope to see you here, again soon. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Wonderful Stay"

5
13/01/2016

My daughter and I visited the area to check out Chestnut Hill College on the weekend of Nov. 14, 2015. We booked our stay at Best Western Plus based on reviews I had read. This place was wonderful and I can't wait to stay again. The room was clean and super comfortable beds. Wifi was reliable and I was able to use the business office to print my return airline tickets at no charge. Had I had to check-in at the airport without preprinted boarding passes I would have had to pay $20. per ticket to see an agent. Breakfast was excellent and coffee was the best I've ever had at any hotel. I certainly enjoy my morning coffee. My return flight was at 7am so I checked out at 5am and although the breakfast area was not officially open on Sunday morning the employees were in the kitchen and gave us fruit and muffins to take with us. Fresh coffee was also available for our trip to the airport. Location is across the street from a beautiful mall and it was an easy on and off from the main roads to go to and from Philly airport. 5 Stars in my book.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Tracy S, “5 Stars in my book” … thank you! We appreciate all of your wonderful comments you wrote about our hotel as well as our staff. “Wherever Life Takes You, Best Western is There”® ... we are certainly glad your travels to Chestnut Hill College took you to us. All the best to you and your daughter on her college journey, wherever it may take her. If she chooses Chestnut Hill, we do hope to see you again soon. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Best Stay Ever at a Hotel"

5
10/01/2016

Friendly, Clean, Comfortable beds. I wish all my hotel stays were as amazing as this one! Conveniently located near the highway, mall, and casino. I would highly recommend this hotel to anyone, and you can't beat the price!

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Katheryn E, "I wish all my hotel stays were as amazing as this one!" ... I wish all my hotel reviews were as amazing as this one! Thank you for your five star review and all of your wonderful comments. Please let us know when you are back in the King of Prussia area. My direct line is 610-354-8902 and my General Manager, Adam can be reached at 610-354-8901. We hope to see you again soon. Warmest regards, -Maurya _____________________ Maurya Joyce-Kershner Director of Sales

"great hotel"

5
04/01/2016

excellent every time we stay here, which is just about every other month of the year. highly recommend staying here. close in proximity to Valley Forge, and Mall and a short drive into Lancaster PA...

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear 1wedgeman, Thank you for your great five-star review titled "great hotel"! We appreciate all of the wonderful comments and your high recommendation as well as your loyalty. Thank you for continuing to choose our hotel and we'll see you soon! Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Best Western nightly stay"

5
04/01/2016

Great value for the nightly rate. Room was very clean and beds were super comfortable. The location is great if you like going to King of Prussia mall. It right across the street. You can walk if you choose to.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear borntotravel95, Thank you for your great five-star review! We appreciate all of the wonderful comments you wrote about our hotel as well as our location. We also are grateful for your recognition of our value. That is so important to us as well as Best Western International. We are happy that you decided to “stay with people who care” and we wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"A very pleasant stay"

5
03/01/2016

The rooms are clean and pretty spacious. Bed was VERY comfortable. The breakfast buffet offers a nice variety of hot meal or continental. The coffee was fresh and good! We always stay here when we are in town.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Samantha R, "We always stay here when we are in town" - fabulous! Thank you for choosing our hotel and we hope to see you again soon. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Nice Hotel, Great Service"

5
02/01/2016

We wish we had stayed here during our entire trip to visit family for Christmas. The room appeared to be brand new or extremely well maintained, it was very clean and fresh, and was quiet despite being near a very busy intersection. It had all the amenities you would expect in a nice hotel including a good beds, flat screen tv, lots of towels, and blackout curtains (which are important to us). They also provide free wifi and free breakfast including sausage, omelettes, and make your own waffles including hot syrup. This hotel gets an "A" just on these items alone. But we also received fantastic customer service. The staff has clearly been taught to deal with customers the right way. We had a nice conversation with the front desk staff regarding recommendations for good places to eat dinner. We also had a problem with an electronic card key for our room. I went to the front desk where they tested the key, said it was working fine and indicated it could be the lock mechanism on the door that was at issue. But he issued me a new card key anyway. He also asked if I had a cell phone, of course I did, so he gave me the number for the front desk and said to call if I had any issues getting into my room and he would come right away and meet me at the room to resolve the issue. To me, that was great customer service and forward thinking to try and keep the customer happy. I really appreciated it and in fact have never received that kind of service at any hotel I have stayed at. Good job Best Western Plus.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Tim S, Thank you so much for your wonderful five star review. We appreciate your recognition of our amenities, but we really appreciate your recognition of our staff. They work hard to ensure each guest has a great stay. The Best Western family of hotels is just that, a family. We are a unique business model as we are a membership organization, not franchises. We have our brand standards to uphold and yet we can be rather unique - all at the same time. Our specific property has three generations of family ownership that we are all proud to be a part of as a team. We are happy that you decided to “stay with people who care”. We wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Another good stay at BW KofP but...."

3
31/12/2015

We have stayed here several times and it is in a good location although walking to restaurants is a little challenging. Check in was a little slow as there was only one receptionist but no big deal. Room was comfortable with two queen beds and good size bathroom. Breakfast was fine with fresh fruit, waffles, eggs etc. Only minor issue was that on our second morning housekeeping knocked on the door at 8:15 and asked if we needed anything to which I said no. On returning to the room late afternoon it had not been made up!! So I guess saying we didn't need anything was translated into no room make up! I talked to reception and they recommended we follow up with a request for service.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear WeeLuv2Travel2, Thank you for taking the time to let us know about your experience. We appreciate your direct feedback and will keep it in mind as we always strive to work to improve our guest's experiences. I am sincerely sorry for the housekeeping difficulties you encountered. No matter what the situation, we are in the business of hospitality. I would appreciate an opportunity to discuss your experience in more detail, perhaps allowing us a training opportunity. If you have a moment, please feel free to contact me directly at 610-354-8902. My General Manager, Adam can also be reached at 610-354-8901. Thank you, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Home away from home"

5
29/12/2015

We always enjoy our stay here. The location is great (near lots of shopping and restaurants) and the hotel is very comfortable. The staff is friendly and accommodating. During our most recent trip, Felicia at the front desk helped us with our luggage (I was traveling with 2 seniors) and Mala was so cheerful during breakfast.

"Hotel review"

5
28/12/2015

Excellent staff, cheery, helpful, courteous , polite, very professional. Our desk clerk Bill and the breakfast hostess Nina were amazing, they went out of their way to make us feel at home and welcomed. we need a scale and since they didn't have one at the hotel Bill went out and bought one, that was very kind of him, this kind of staff give a great image to the hotel, Very nice stay!!

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Mohamed A, "Excellent staff, cherry, helpful, courteous, polite, very professional ..." Every adjective you used to describe our staff was absolutely wonderful. I can not thank you enough for your kind words. Your recognition of our staff and particularly Bill and Nina, is so considerate. We wish you a very happy new year and we hope to see you again soon. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Really friendly staff"

4
27/12/2015

Really enjoyed my stay at the holidays. The Staff were always so friendly. Great breakfast and good coffee available all the time. Would definitely stay again. Lots of food options in the area. One of the Staff had been there for over twenty years and told me about the management and how much they care for the people and business. It showed.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear ftlauderdalegirl, Thank you for your wonderful five-star review titled, “Really friendly staff”. Your recognition of our staff is so considerate. Our staff works hard to ensure each guest has a special stay. I'm glad to hear our staff discuss our property and ownership with our guests. The Best Western family of hotels is just that, a family. We are a unique business model as we are a membership organization, not franchises. We have our brand standards to uphold and yet we can be rather unique - all at the same time. Our family ownership, for our King of Prussia property, has a rich multi generational legacy in the hospitality industry. We are proud to work for such a great family. We are happy that you decided to “stay with people who care”. We wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Nice surprise"

5
23/12/2015

Was not sure what I would find with it being so close to the mall and located just off the turnpike but was very pleasantly surprised. The hotel was very clean and bed was comfortable. The room was quiet and one of the cleanest I have ever stayed at (including some 5 star hotels!). Kudos to all! I highly recommend this hotel.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
“The moments of happiness we enjoy, take us by surprise. It is not that we seize them, but that they seize us.” -Ashley Montagu Dear Q3502OKrobertac, Thank you for your wonderful five-star review! I'm glad you could tell we pride ourselves on being clean as that is so important to us as well. Best Western International's “I Care Clean” program has wonderful features like our television remotes. All bubble surface and no crevices. When the housekeeper wipes the remote clean, you can be assured the entire remote is clean. It is wonderful to have tools like this at our disposal to ensure cleanliness for our guests. We are happy that you decided to “stay with people who care” and we hope to see you again soon. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Very pleased with that hotel"

5
21/12/2015

It is regular Best Western hotel -but very clean and very quiet with very friendly stuff. I had encountered 3 male receptionists and all of them were equally friendly and prompt and professional. Lady serving free breakfast also was very friendly and helpful. This hotel is across the street from one of the largest shopping centers in US. So great location, great service, peaceful and clean... What else might one want from a hotel?! Oh yeah,,, it is just under $100!

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Natalie44124, Thank you for your great five-star review! We appreciate all of the wonderful comments you wrote about our hotel as well as our staff. We also are grateful for your recognition of our value. That is so important to us as well as Best Western International. We are happy that you decided to “stay with people who care” and we wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Best around"

5
18/12/2015

If in this area (King of Prussia) stay at this hotel. Great staff excellent rooms and a very good breakfast with great attendants. found this hotel by accident and stopped. I am so glad that I did. Well worth it.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
"Happy accidents are real gifts, and they can open the door to a future that didn't even exist. It's kind of nice sometimes to set up something to encourage or allow happy accidents to happen." - David Lynch We are happy you found us! Thank you for your wonderful five star review! Warmest regards, -Maurya _________________ Maurya Joyce-Kershner Director of Sales

"Shopping trip!"

3
14/12/2015

The hotel is clean and the bed was very comfortable. I would recommend this hotel if you are looking to get away for the weekend. Make sure your bill is accurate, especially if you pay cash ahead of time.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Tamara I, Thank you for your review. I'm glad you found our hotel to be clean and the bed very comfortable. I personally reviewed your folio from your December 12th stay with us. I am sorry for the error with the cash posting. Initially the cash was entered as a credit rather than a debit and this was corrected. We also appreciate your recommendation for our hotel as a weekend getaway. Thank you again, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Great Stay!"

5
11/12/2015

My family and I stayed here while visiting Valley Forge and Fort Mifflin. The hotel is near a major mall, dining, and other shopping areas. The pool is awesome, the staff is helpful, parking was OK, and of course the FREE wi-fi and breakfast was cool.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Vince W, Thank you for your five-start review. I'm happy to hear you were pleased the amenities that we offer at our hotel. As a fellow history enthusiast to another, I'm also glad to hear you were happy with the historical sites. Next time you are in King of Prussia, keep in mind the Black Powder Tavern by Valley Forge National Park or City Tavern by Independence Hall. Both are great restaurants to complete your 18th century experience. City Tavern is actually a part of our national park services. Also the Brandywine Battlefields are not too far away either. I'm happy that you decided to “stay with people who care”. I wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Unexpected great visit"

5
10/12/2015

I almost never stay at Best Western and I was not quite sure what to expect when our team leader booked me here. What a great stay for one night! This is as good an experience as I have had recently - room, amenities, breakfast, convenient location, holiday decorations, great front desk personnel. Only one issue - need HD on the TVs in room.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Rich O, Thank you for your wonderful five-star review. I'm so glad you had a good experience at our hotel despite your initial trepidation of possibly not knowing what to expect. The Best Western family of hotels is just that, a family. We are a unique business model as we are a membership organization, not franchises. We have our brand standards to uphold and yet we can be rather unique - all at the same time. We are also proud of our brand descriptor program that was launched about five years ago to help describe our properties to our guests. The PLUS descriptor is designed for both the leisure and business guest. Best Western International's Descriptors are - BEST WESTERN – Offers a welcoming experience among clean and comfortable surroundings with all the amenities to ensure a restful and productive stay at an exceptional value. BEST WESTERN PLUS – Always offers that little something extra, from well-appointed rooms to modern amenities; it's thoughtfully designed to suit the needs of any business or leisure traveler. BEST WESTERN PREMIER – The distinct style and personalized service of Best Western Premier will always leave a lasting impression. Whether staying for a relaxing vacation or an important business meeting, plush amenities and features provide a refined level of comfort for all travelers. We are happy that you decided to “stay with people who care”. We wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Great value & excellent staff"

5
09/12/2015

I consistently stay at this Best Western because the price is always very reasonable, the property is new/clean, and every member of the staff is amazingly courteous. It is obvious that they truly care about each guest and work very hard. I highly recommend this hotel!

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear johnrD8095RB, Wow … what an amazing review, thank you! We appreciate all of your wonderful comments you wrote about our hotel as well as our staff. We also are grateful for your loyalty to Best Western and recognition of our value. That is so important to us as well as Best Western International. We are happy that you decided to “stay with people who care”. We wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Pleasant stay"

5
09/12/2015

Very nice hotel close to King of Prussia mall. Staff was very friendly and attentive to our needs. The room was clean and comfortable. I Felt safe there with my family and would definitely stay here again.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Leah R, Thank you for your succinct five-star review. We are very happy to hear you that you felt safe, enjoyed your stay with us and that you decided to “stay with people who care”. We wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Comfortable, clean and professional"

4
07/12/2015

I stayed at the Best Western in King of Prussia labor day weekend for Made in America festival and it was a very pleasant experience. My sister and I shared a huge king bed in a very clean room on the first floor. We were right across the street from a Wawa and Chilli's. We got so much food for only $20 there were leftovers left as well. The king of prussia mall is walking distance from the hotel, and my god its one of the most beautiful mall's I've ever been too. The beds in our room was very comfortable, the breakfast the next morning was ok. Eggs, and sausage were not the best but I was happy with bagels, muffins, fruit and cereal. However it was free so I wasn't complaining. Overall 4/5 stay. I wish it was closer to the made in america venue about a 30 minute drive to downtown philly.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Kristina U, Thank you. We appreciate all of the kind comments about our hotel. I understand we are a suburban hotel and it was still a drive for you to attend the Made in America event, but we do hope you will join us for next year's event as well. Thank you again for your review. We are happy that you decided to “stay with people who care”. We wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Very nice accommodations"

5
06/12/2015

We stayed during the Thanksgiving holiday. When our plane was canceled the day we were supposed to arrive, the hotel did not charge us for that night. Amazing. We liked the modern and quiet room. Breakfast was okay; the room a bit crowded. The eggs were powdered but there were waffles, yogurt and great fruit. The staff was very nice.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Ellen P, Thank you for your five-star review! “Amazing” is a great word to hear in a review. We understand the difficulties traveling has on our guests and a cancelled flight is not easy. We love being in the hospitality industry, welcoming guests such as yourself and being able to help where we can. We very much appreciate you choosing our hotel and to “stay with people who care”. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Ticks all the boxes."

4
06/12/2015

Very good experience. Arrived late after a very long day of driving to a great reception. We were checked in by a lady who was being pressured and was just lovely. The room was spotless as was the hotel. Good size, well laid out room with fridge & large TV with excellent wifi. Breakfast was good with hot and cold, no problem recommending this hotel.

"Awesome Service!!"

5
04/12/2015

I came to King of Prussia on a whim to go shopping and ended up needing to stay the night. I booked a room and received speedy and professional service at the front desk. The manager Andrew was even so kind as to let me his cell phone charger since I forgot mine. Hands-down all about the customer excellent service!

"Good for some reservation"

4
02/12/2015

Everthing, such as beds, hospitality of empolyees, cleaness, location and so on, was good and satisfied except the complimentary breakfast due to lack of tables and chairs. If there are more spaces and tables in cafeteria, it would be perfect.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Chun L, Thank you for taking the time to let us know about your experience. I understand your concern with seating in our breakfast sunroom. We also understand that our breakfast sunroom gets congested, however we make every effort to do our best by offering additional seating in our media room just next to the sunroom and on occasion our meeting space around the corner from our sunroom. We are sorry that this was a draw back for you. We always strive to take our guests feedback and keep it in mind as we continue to work to improve all our guest's experiences. If you are returning to King of Prussia and I can be of any assistance in the future, please contact me directly at 610-354-8902. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Excellent Stay next to King of Prussia Mall"

5
02/12/2015

During my recent visit to King Of Prussia for business i stayed at Best Western Plus at KOP. Though i was considering other options, but the location of this hotel and reviews bent my decision in favor of Best Western and i will say that i was pleasantly surprised for the value of money that this hotel offers. Excellent well equipped Rooms with all necessary ameneties, Good gym for a morning workout Nice breakfast spread, Strategic location with countless dinning and shopping options, and to top it all, a wonderful helping staff who will try everything to make your stay a pleasant one . Highly recommended for anyone travelling to this area

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Abhishek S, Thank you for your wonderful five-star review! We appreciate all of the wonderful comments you wrote about our hotel as well as our staff. We also are grateful for your recognition of our value. That is so important to us as well as Best Western International. We are happy that you decided to “stay with people who care”. If ever in the area again … we wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"great shopping location"

4
02/12/2015

This is a very convienent hotel located across the street from king of Prussia mall.Crossing the street is at your own risk according to the officier positioned at the light.Its easy to reach and locate adfter existing the pa turnpike.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Kevin K, Thank you for your great review titled, “great shopping location”. We agree, unfortunately King of Prussia is not pedestrian friendly due to the course of development over so many years. As a community, we are working on addressing this concern. Our King of Prussia Business Improvement District is a young organization currently working on a long term plan to develop a more pedestrian friendly King of Prussia (among many other initiatives). Personally, we are proud to be involved with the KOP BID. Our owner is the Founding Chairman and a Board Member for the KOP BID. I myself volunteer on the marketing committee. Another fortunate option for us as a suburban hotel is the fact that we have a cab stand behind the hotel. We are able to call for a cab and have one arrive typically within five to ten minutes for our guests. This is the safest way to the mall if a guest does not have a car. Thank you again for your review. We are happy that you decided to “stay with people who care”. We wish you many happy returns to King of Prussia and hope to see you soon. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Not the best experience"

3
01/12/2015

I had problems checking in the evening I arrived. The night desk clerk told me she couldn't take cash since she was working alone. I was told to come back in the morning and they could do it then; however, she ran my debit card charging the room to that card after I told her several times that I was paying half and half. She said it wouldn't charge my card, of course it would--it's a debit card. Housekeeping woke me up on my last morning there at 9am. They came back 2 more times within an hour. We couldn't even get dressed in peace because they kept knocking on the door. Breakfast had a variety; however, the hot part was the same both mornings! It was plain scrambled eggs and turkey sausage that should have been cooked a little longer. I was just surprised that they didn't even try to change it up a little bit. FYI---ask for the NEW SECTION "D" when booking your room or you will have steps to climb. There isn't an elevator in the older part of the building. You can get to the breakfast area from the new section without having to go back outside by going down the end of the hallway past room 201 and entering that door. That hallway will lead you around to the lobby/breakfast area.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Letita F, I want to thank you for taking the time to write a review. I am sorry that you felt disappointed with your check in and for the difficulties you experienced with your debit card. As a management team, we have reviewed the situation and discussed a training opportunity for a clearer communication from our team to our guests. We are in the hospitality business and it is our jobs to make sure guests are fully educated on the usage of debt cards at check in. Thank you again for taking the time to let us know about your experience. We are always grateful for direct feedback and strive at opportunities, such as an opportunity for additional guest service training, in order improve our guest's overall experiences. If you are returning to King of Prussia, would like to discuss your experience in more detail perhaps allowing us a second chance, please contact me directly at 610-354-8902. My General Manager, Adam can also be reached at 610-354-8901. Thank you, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Wowed Again"

5
30/11/2015

This was my second visit to this hotel, and fifth to a Best Western in the past 7 months. Based on these visits, I believe I have found a preferred hotel brand. Though I usually look for cheaper accommodations than I've found with Best Western, its quality at a still reasonable price has led me to choose it over some cheaper options. My parents joined me on this trip, and I was concerned about how they would respond since they are very picky about hotel rooms, and especially considering that their first choice was another nearby hotel of a brand they typically prefer and that was a bit cheaper. However, I insisted that this was a better choice, and was pleased with how impressed they were with the accommodations. Best Western King of Prussia will definitely be my first choice to consider for trips to this area, and I will also look first for Best Westerns wherever I travel.

Tom M, Manager at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear William S, Thank you for continuing to choose The Best Western Plus in King of Prussia and also bringing in new guests. We are all pleased to hear the wonderful comments you have to say about this property and finding all Best Westerns accommodating to you. We hope to see you again soon. Have a wonderful holidays! -Tom Moran Operations Manager

"Girls shopping trip"

5
25/11/2015

For the price, you won't find a better value sooo close to the King of Prussia Mall. Recently renovated rooms with a very nice breakfast. Beds are comfy too! Its just across from the KOP mall and quiet. I'd stay there again!!

Tom M, Manager at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Cindy B, You picked the right place for a shopping trip. I hope you all enjoyed the mall but even more I am glad you enjoyed your stay with us here at The Best Western Plus in King of Prussia. Thank you for taking the time to write such a nice review, we hope you can stay with us again. Have a great holiday season! -Tom Moran Operations Manager

"Best Deal in KOP"

5
25/11/2015

I'm working in KOP for a while so I'm staying 3 or 4 days a week. I have stayed at the Best Western for the last two weeks. I can't find a single thing to complain about. The Staff is outstanding. I stayed on the 3rd floor the first week. I made a reservation for the following week when I checked out and asked for the same room and they made it happen. The room is excellent. Everything appears to be new. The bathroom is great. The bed is really comfortable. The room is spotless every evening when I come back from work. I have not tried the breakfast. Only because I'm not one to eat that early. There is one Indian and two Mexican restaurants and a Wawa within walking distance. And it's safe to cross the street unless it's rush hour. The wifi is free and pretty fast. I would recommend this hotel to anyone.

Tom M, Manager at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Sonny Church, We appreciate your loyal and long term business with us. We are thrilled to hear you are enjoying the hotel and cannot find any complaints. We hope you will continue to stay with us and we will do everything we can to make your stay pleasurable. We hope to see you soon, and have a tremendous holiday! -Tom Moran Operations Manager

"Good on some things, short on others..."

3
25/11/2015

The room I got was middle-of-the-road price-wise ($ 139 / night). It was very clean and very nice. Housekeeping kept things tidy. I was there almost 6 days. However, the heater / cooling unit was one of those reversible air conditioner units, and was unreliable at keeping the temperature steady and was also very noisy. Also, the noise from people in the hallways was very bad as well. The remote controls for the TV were those 'green' remotes, and I had to replace one that had broken, and its replacement had buttons that didn't work and were mixed up in function, and I lost the ability to order PPV with it!!!! The breakfast was really the only up-side of the stay, if you want to call it that. They gave a decent variety of choices. (Cereals, cinna-bons, eggs, meats). No ATM's, if you wanted change you had to go to the front desk. They had a customer laundry which was another nice feature. They also had vending machines for both food/snacks and drinks (a little pricey!!!). The housekeeping gets a little pushy when you leave towels lying around, and I got a scolding via a placard on the wall telling me to conserve my towel usage and hang them up to save energy / water!!!!!! They'll only leave 2 of each type of towel per night!! All-in-all I don't know if it was worth $139 a night. Room service would have been nice since I had trouble navigating the one-way streets in King of Prussia.

Tom M, Manager at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Q8290ZJsteve, Thank you for taking the time out of your day to review our property on TripAdvisor. I want to apologize we fell short of your expectations. It is our goal to give all of our guests a "Wow" experience and we will use your feedback to continue working towards that goal. We do have a ATM machine next to the front desk and I am sorry this was not communicated effectively to you. I hope you will come back and stay with us again so we can show you a pleasant and accommodating experience. Feel free to contact me directly and let me know if you have any further questions or concerns. My direct line is 610-354-8901. Have a great day and a wonderful holiday! -Tom Moran Operations Manager The Best Western Plus the inn in King of Prussia

"Best Western Get's an A+++"

5
22/11/2015

This was my first stay at Best Western Plus and it was awesome. I made my decision to book based upon other reviews on trip advisor and booking.com. It was certainly a good decision. The staff was friendly and professional. My room was clean and comfortable, even better than some other high end places I've stayed before. This place has excellent morning/all day coffee and breakfast was good too. I was able to use the business services to print my plane boarding passes the night before my departure at no cost and this saved me time at the airport and $$ they would have to check-in with a human being. My departure was at 5am before breakfast was available but there was a young lady in the kitchen getting ready for the day and she gave me some fruit and muffins to take along to the airport so my daughter and I would have something in our belly for our 2 hour flight back to Atlanta. Well Done, I certainly recommend this place for anyone in the area.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Tracy S, Thank you for your wonderful five-star review titled, “Best Western Get's an A+++”! Your recognition of our staff is so considerate. Our staff works hard to ensure each guest has a special stay. Thank you for choosing to “stay with people who care”. I wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"A Good place to stay"

4
22/11/2015

Good stay all around. Location is in the middle of an intersection with the thruway, a Mall and a lot of stores which makes it a little difficult to navigate through. Room was good and very quiet, breakfast was OK.

"Stopping by to see a show"

4
22/11/2015

I was looking for a motel for a one night stay when in the area to see my family. My teenage daughter and I arrived saturday in the late afternoon. The woman who checked us in was wonderful. We stayed in building D which didn't have a number yet, which was slightly confusing, but not a real problem. The room was very nicely decorated, our room was quiet, the beds comfortable, we appreciated the scented soap and the make up remover towellet but wished there were two of them. My only complaint was that for some reason I couldn't get hot water when I wanted to wash my face in the sink. The bath tub was fine, so I used the hot water from the tub. I hope some one can adjust the water faucet in the sink. (I will add one suggestion which I make often about motels,it would be nice if there was night light in the bath room.) We enjoyed our stay and will be back if we need a motel in the area again.

"Great stay!"

5
21/11/2015

In our 2 stays here, we had very comfortable rooms and a lovely breakfast. Mala takes care of the complimentary breakfast guests as if we were guests in her own home. We'll definitely go back the next time we are in Philadelphia.

"business traveller"

5
21/11/2015

This hotel is very good on any (international) standard. Staff are pleasant, experienced, polite, and helpful. Breakfast is of USA standard and very dissapointing for Europeans. It is edible, but that is all. Plastic throw away plates with thin rubbishy plastic knives and forks. But the coffee is good and beats Starbucks by far.!!

"A Great Getaway"

5
21/11/2015

This is our third or fourth stay at the Best Western Plus KOP. This time we are in the Executive Building and our room is spacious and comfortable. It's a great location for a getaway weekend - a quick drive in to Phila and the hotel itself is surrounded by awesome restaurant choices and days of shopping at the world famous King of Prussia Mall. Not far from Valley Forge either. Our room is wonderful and it's a delicious complementary breakfast. If I had to say anything negative, I'd say the plastic ware provided at breakfast is the worst. Yeah, that's my only complaint. I wish they'd spend a little more and get plastic utensils that can at least spread butter. Otherwise, this is a perfect destination for relaxing. No doubt, we will return.

"A great place to stay"

5
16/11/2015

This is the second time I stayed at this particular hotel and again was very happy. Check in was a breeze. The hotel is clean and accomodating. Easy to navigate. Rooms are comfy. I will definitely be back

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Kimberly R, "I will definitely be back" ... thank you! That is wonderful to hear. We appreciate you choosing our hotel again this year. We are also grateful for all of the wonderful comments you wrote about our hotel. We are happy that you decided to “stay with people who care”. We look forward to seeing you again soon. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Recommend!"

5
13/11/2015

Stayed here for work and would do so again. Very clean room. Fitness room is great. Breakfast was good. Front desk was easy to work with. Definitely recommend this facility to anyone for business or pleasure. The Best Western ‘Plus' rating is quite evident – very nice facility.

Tom M, Manager at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Donald L, Thank you for taking the time to leave such nice comments about your trip. Were glad you enjoyed your stay and are excited that you will be coming back again. Thank you for being a loyal guest of Best Western, we hope to see you soon. -Tom Operations Manager

"Great bed."

5
12/11/2015

The king size bed in our room was the best ever. I slept like a baby. The shower was great! Had wonderful pressure wish I had this at home. Room,lobby,and breakfast area were spotless. Unfortunately, I was not impressed with breakfast. I would have liked a waffle maker. Judging from the amount of people having breakfast the 3 days we were there, I am alone on my opinion. I would stay here again when I visit the King of Prussia-Philly area.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear OhEve, Thank you for your five-star review. We appreciate all of the wonderful comments you wrote about our hotel. I'm sorry you were disappointed about not having a waffle maker. We do have a Belgium Waffle machine available on most mornings with our breakfast. However, we do change it up occasionally with an item such as a French Toast stick to keep the breakfast fresh and different. I'm happy that you decided to “stay with people who care”. I wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Last minute trip... Great service with a smile"

5
11/11/2015

Was looking for a hotel to stay at on a budget and found a bargain at this location. Renovated rooms and updated decor in a central location near the mall (across the highway). Breakfast was pretty normal hot items with fruits and yogurts to juice and coffee. Not bad ! :) If ever in the area again would definitely stay here again.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Orlando Z, “If ever in the area again would definitely stay here again.” … that is wonderful to hear, thank you. We appreciate all of the wonderful comments you wrote about our hotel as well as our staff. We also are grateful for your recognition of our value. That is so important to us as well as Best Western International. We are happy that you decided to “stay with people who care”. If ever in the area again … we wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"What a disappointment!"

3
11/11/2015

We had received a Best Western Rewards travel card by email recently, and so decided to take a quick overnight to use the card. We usually head toward Lancaster, PA for these short jaunts, but decided to do something different. Trusting that all BW Plus properties must attain certain standards, we booked a room at the Inn at King of Prussia. First off, the desk staff had no knowledge of the BW Rewards travel cards that are emailed to BW Rewards members, and so would not apply it to my reservation until checking with a manager, who was not onsite (of course). It took me three visits to the desk to finally get this applied, or so they told me after visit #3. The following morning, it was still not showing on my bill, so I made yet another trip to the desk. The morning staff was much more energetic and helpful, and corrected the problem. However, it should never have been an issue. The room was also disappointing. The sofa was tattered and dirty-looking, so much so that neither of us would sit on it. SInce we prefer to sit on a sofa to watch TV, that made for an uncomfortable night. In the bathroom, the toilet rocked like a rocking chair every time one of us sat on it. The room itself had a slight musty odor. For the price we paid (even after the travel card was applied), this trip was a total disappointment. We've learned our lesson - stick to what we know for short trips.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Cindy K, Thank you for taking the time to let us know about your experience. We appreciate your direct feedback and will keep it in mind as we always strive to work to improve our guest's experiences. I'm sorry for the difficulties you experienced at check in with the travel card. I personally researched your folio, our guest service representative that checked you in is new to our team. That was her second week with us. We have taken this opportunity as a training example. If you are returning to King of Prussia and would like to discuss your experience in more detail perhaps allowing us a second chance, please contact me directly at 610-354-8902. My General Manager, Adam can also be reached at 610-354-8901. Thank you, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"something for everyone"

5
11/11/2015

king of prussia was great for history lovers, great restaurants shopping and casino . went hiking at valley forge historical park and ate great food at valley forge casino and the king of prussia mall was wow beautiful stores and good restaurants. also took a side trip to pennsbury manor in bucks county and enjoyed the easy drive and the views of philadelphia's skyline. autumn colors and scenery were also a big addition to a pleasant trip

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Brenda D, Thank you for your five-star review! As a fellow history enthusiast to another, I'm glad to hear you were happy with the historical sites. Next time you are in King of Prussia, keep in mind the Black Powder Tavern by Valley Forge National Park or City Tavern by Independence Hall. Both are great restaurants to complete your 18th century experience. City Tavern is actually a part of our national park services. Also the Brandywine Battlefields are not too far away either. I'm happy that you decided to “stay with people who care”. I wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Very Pleased"

5
09/11/2015

I came in from out of town for a girl's weekend. We stayed at this hotel because of its proximity to the mall and restaurants. What a great hotel! From the very beginning, the staff was so pleasant. Everyone was helpful. The room was extremely clean and the bed was comfortable. They have great pillows! I've noticed at other hotels I've stayed at, the towels are skimpy and small. Not only were there enough towels, they were soft and large. The breakfast in the morning was excellent. There was an amazing selection from scrambled eggs and sausage to cereal to bagels. Juice, yogurt and fruit as well. The ladies who run the breakfast were super nice and kept everything stocked and clean. I bumped into many staff in the hallways and each one said hello to us and had a smile on their face. Everyone made us feel welcome. I would definitely stay here again when I come to town. It was an excellent stay!

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear JKoenigPhoenix, Thank you for your detailed five-star review! We appreciate all of the wonderful comments you wrote about our hotel as well as our staff. We are happy that you decided to “stay with people who care”. We wish you many happy returns to King of Prussia and hope to see you again for your next girls weekend! Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Super Hotel!!"

5
09/11/2015

This hotel is always clean and is a very nice place to stay. The folks at the front desk are always very kind, friendly and helpful. They always have a smile and good attitude. I've stayed here twice already and the service and experience is unmatched. Great place!!!! I recommend this hotel for anyone.

"Nice "

4
09/11/2015

Friendly staff, room was clean and appropriate size. Breakfast was way better than expected. One thing that was in the downside was that they don't have a microwave in the room so I needed to ask the lady in the breakfast area to heat up my baby's food. However, I still highly recommend this hotel!

"Quiet and close to everything"

4
09/11/2015

Room was clean, basic amenities. Has fridge, could have used a microwave. Heating/cooling unit is old, dated, & difficult to regulate. Very quiet considering it is at a large interchange & intersection. Can get to lots of places around here from this location within 1/2-1 hour or less. Breakfast is decent: different type of eggs, breakfast meats daily, plus lots of other choices & tons of fresh fruit, peeled, cut & ready to eat. Better than average. Nina & Josephine were great with providing excellent service at breakfast. Bed only has 3 pillows, but we were provided w another one as soon as we asked.

"Football Weekend"

5
03/11/2015

The staff and hotel are wonderful. Property is clean, conveniently located to a wide variety of activities and in very good condition. One of the most comfortable beds I have slept in and the breakfast was very well done. Highly recommend this Hotel!

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Greg S, “Highly recommend this Hotel!” … thank you for your wonderful comments about our hotel and our staff! We are happy that you decided to “stay with people who care”. We wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Good Value & Convenient"

5
29/10/2015

We were very impressed with how clean, comfortable, and convenient this hotel was. It was very easy to access both coming and going. The staff was excellent, particularly at check-in and in the breakfast area. A very well-managed property. And all at a reasonable price.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear William S, Thank you for your succinct five-star review. We appreciate all of the wonderful comments you wrote about our hotel as well as our staff. We also are grateful for your recognition of our value. That is so important to us as well as Best Western International. We are happy that you decided to “stay with people who care”. We wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Good place in KOP"

3
28/10/2015

Hotel staff is very helpful and friendly. Property is clean. Breakfast bar is good. Only drawback were the pillows, little too stuffed and fluffy, had to fight them all night. Good location right in the middle of everything.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear William H, Thank you for taking the time to write a review. I am sorry that you felt the pillows were a draw back and they interfered with your sleep. We appreciate your direct feedback and will keep it in mind as we always strive to work to improve our guest's experiences. If you are returning to King of Prussia and I can be of any assistance in the future, please feel free to contact me at 610-354-8902. I will do my best to rectify your pillow difficulties. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Great hotel, convenient to shopping, business and Valley Forge"

5
27/10/2015

Excellent hotel, conveniently located at the intersection of I-76 and i-476. Across the street from King of Prussia Mall and minutes from Valley Forge National Historic Park. The hotel is clean, rooms comfortable, warm breakfast with menu that varies daily included. Wesley was very helpful at the front desk, getting directions and info about the area. The breakfast staff is also very helpful. I would highly recommend this hotel to anyone going to King of Prussia/Valley Forge.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Hokie92, “Excellent hotel” … excellent review, thank you! Your recognition of Wesley and our all of staff is greatly appreciated. And thank you for your room tip as well. We are happy that you decided to “stay with people who care”. We wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"New Rooms with a Better Than Average Breakfast"

4
27/10/2015

I have a number of customers in the area of this hotel and have stayed there a few times. The staff are friendly and helpful. The rooms are newer with comfortable beds. Upkeep is good with clean bathrooms. The complimentary breakfast is good with: fresh fruit, hot eggs, waffle machine, toast, yogurt, cereal and coffee. I have not used them but the hotel also offers: exercise room, and pool. There also appears to be meeting and event facilities. It is priced better than the competition and offers the same amenities. It is across the street from the biggest mall in the Northeastern United States. Lots of restaurant options nearby.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Dr. Funkinstein, Thank you for your five-star review! Your recognition of our staff is greatly appreciated as well as your recognition of our value. That is so important to us as well as Best Western International. We are happy that you decided to “stay with people who care”. We wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Only one hotel with fresh slices of grapefruit for breakfast"

5
27/10/2015

Im grapefruit person lover... only this one hotel has a fresh cuts of grapefruits for the breafast. I did not stayed here for this reason of course, but this small think made my day so great. Rooms are well appointed, nice, fresh and cozy. Check in was so smooth, felt great atmosphere.. thanks to young Afro-american young gentleman, think that his name is wayne, but Im not sure. Also sales staff and management is great and communications with them is great. Hope to be soon there.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Jakub, Thank you. I'm so glad that the grapefruit pleased you. It's the little things that make life great. We love being in the hospitality industry and welcoming guests such as yourself. Thank you for continuing to choose our hotel for your hotel accommodations in the States. Have a wonderful winter and we look forward to seeing you again in the spring! Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Friendly Staff & Beautiful Courtyard"

5
26/10/2015

We recently spent the weekend here with our hockey team of 12 year old boys and their families. Our newly renovated rooms were great and had everything we needed! This hotel has a huge beautiful courtyard with grassy areas and a gazebo, which was a safe place for the boys to relax between games, we had gorgeous weather! Special shout out to Andrew Leinbach, front office manager, and breakfast employee Mala who went above and beyond to ensure we had a great time. Very friendly staff!

"Almost like Home"

5
24/10/2015

900 miles from home we met a very nice Desk Clerk from our home town. Although we had so bad weather while at the hotel we felt safe here. The room was nice and comfortable. Breakfast was just what we expected. Would stay here again if in the area.

"I very much enjoyed my stay here and would highly recommend"

5
24/10/2015

The breakfast is excellent, the rooms are spacious and comfortable (especially the beds, it was the most comfortable night's sleep I had in awhile), there are small patios with chairs - the rooms that overlook the courtyard have a very nice view of the gazebo. The staff were very professional and friendly. It felt like my home away from home while I was traveling for business. The only things I'd note is that the layout would not be agreeable for someone who has difficulty walking. Getting to most of the rooms from any entrance requires steps and walking down fairly long hallways. It is also a little difficult to turn in to the property since it is in the middle of a busy intersection right across from the mall (though I did not hear the traffic at all). I missed the turn once and it took me another 10-15 minutes to drive around the area trying to figure out how to turn back in.

"Ok hotel, nice breakfast, large room"

3
23/10/2015

We booked a double queen room for a one night stay.. After being scolded for checking in at 2.00pm and not 3.00pm we were assigned a room in the older part of the hotel. There was a constant droning noise coming from the roof space. We quickly decided to ask for a room change as we couldn't sleep with that noise. After procrastinating for more than 30 mins we were granted a change. The new room was quiet and a little more modern with the exception of the television which was large but only had a limited number of analogue stations available, therefore terrible picture quality. It was the worst selection of tv channels ever experienced. The room was clean and a great breakfast selection.

"Always nice stay"

4
21/10/2015

it's a very clean hotel. nice breakfast also. close of my customer and KOP mall. I went there every three months and it's still a pleasure to go there. excellent staff service. everything is always perfect.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Martin B, “Everything is always perfect” … that is a perfect testimonial, thank you! Your recognition of our staff is so considerate. Our staff works hard to ensure each guest has a special stay. We are happy that you choose to “stay with people who care” and we look forward to seeing you again soon. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Another great stay..."

5
20/10/2015

What can I say; it was another great stay at the Best Western PLUS in King of Prussia. Room was clean, well-appointed and the staff was lovely. Will go back for sure. Oh, and did I mention the convenient location? Cracks me up that the lobby is the mediocre part of the hotel! Love it!

AdamKrasley, General Manager at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear PSUMichelle, Thank you so much for your continued loyalty to our hotel and for taking time out of your day to review us and share your excellent experiences with the world. Our staff is very lovely and they make it their goal to exceed all of our guests expectations. We are very proud of our location and it is great to hear our guests feel the same way. See you next time! Adam Krasley General Manager

"Great stay"

5
19/10/2015

Gave his hotel a chance after seeing great reviews and some poor reviews from other hotel chain I usually stay in. Reviews were correct. Everything was great, staff was friendly. Will stay again if I'm back in King of Prussia.

AdamKrasley, General Manager at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear TravelingSteveFamily, Thank you so much for choosing our hotel based on our fantastic reputation. We are so happy we lived up to what you read and will continue to strive towards greatness. Please keep us in mind next time you visit King of Prussia! Safe Travels~ Adam Krasley General Manager

"Fantastic"

5
19/10/2015

Fantastic place to stay! Our room was spacious, clean, quiet, and very comfy! Close enough to downtown and very convenient to visit Valley Forge. There is also a huge mall very close by with lots of restaurant options.

AdamKrasley, General Manager at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Luvfamvaca, Thank you very much for taking time out of your day to review our property. We are thrilled you enjoyed your stay and thought that our hotel was a fantastic place to stay. We truly believe we are a hidden Gem in King of Prussia and appreciate very much when our guests help spread the word! Happy Travels~ Adam Krasley General Manager

"Best for your Buck"

4
19/10/2015

The absolute best of BWKOP is the staff. Andrew was exceptional!!! The rooms were very clean. The location couldn't be better for any business or pleasure in the Philadelphia area. My family and I travel frequently and I've been to most of the area lodging establishments and this one stands out as the "Best" bang for your buck.

AdamKrasley, General Manager at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Tony T, We are so proud that you think the best part about our hotel is the staff. It is our goal to give every guest that enters our doors a memorable experience and that starts with a happy and friendly smile from our world class staff. Thank you so much for taking the time to point that out. Please come back and visit us again soon:) Adam Krasley General Manager

"Great stay!"

4
18/10/2015

We had a couples getaway this past week. The hotel is very clean and nice. The bed was very comfortable and felt new. Room was clean and very nice. Great location as it is close to everything including philly. The free breakfast was great and had plenty of options for everyone. Would gladly stay here again as the price is great and a wonderful bargain!

"Business Travelwr"

5
16/10/2015

This is a great place to stay. Very clean, good service. Breakfast, waffles, eggs, coffe, juice all good. Desk staff very friendly and everyone is polite. Nina in the breakfast area takes great care of Customers.

"Housekeeping a mess."

2
14/10/2015

Location is good for access to the mall and close to major highways. There is no way to safely to walk anywhere. The intersection which gives access to the mall and restaurants does not allow pedestrian crossing so you are somewhat trapped. Hotel itself is nice and clean but the housekeeping staff failed completely in cleaning our room after our first night. Basically they made the bed (minus the decorative pillows they left on the floor). Garbage left, nothing replaced, surfaces not wiped clean. At age 68 I've never experienced this before, thankfully.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear William N, Thank you for taking the time to let us know about your experience. We appreciate your direct feedback and will keep it in mind as we always strive to work to improve our guest's experiences. Our General Manager, Adam, did try to reach you by phone earlier today. However, Adam is not sure if we have your correct phone number. If you would like to discuss the matter further, we would appreciate your time. Please contact Adam directly at 610-354-8901. I am sincerely sorry for the housekeeping difficulties you encountered. No matter what the situation, we are in the business of hospitality and as a management team have begun to address the situation. We also agree, King of Prussia is not pedestrian friendly due to the course of development over so many years. As a community, we are working on addressing this concern. Our King of Prussia Business Improvement District is a young organization currently working on a long term plan to develop a more pedestrian friendly King of Prussia (among many other initiatives). Personally, we are proud to be involved with the KOP BID. Our property owner is the Founding Chairman and a Board Member for the KOP BID. I myself volunteer on the marketing committee. Another fortunate option for us as a suburban hotel is the fact that we have a cab stand behind the hotel. We are able to call for a cab and have one arrive typically within five to ten minutes for our guests. This is the safest way to the mall and many restaurants if a guest does not have a car. If you would consider a future reservation with us, I would appreciate an opportunity to personally assist you with a reservation. Please feel free to contact me directly at 610-354-8902. Thank you, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"5:30 pm"

5
12/10/2015

Highly recommend this BW for the quality of the staff and the property. Breakfast offering was superior,. Very near Valley Forge. Large Mall within walking distance as well as choice of choice for dinner

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Gloria D, Thank you for your succinct five-star review. We are very happy to hear you enjoyed your stay with us and that you decided to “stay with people who care”. We wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Morning hostess, Mala, is AMAZING! "

5
10/10/2015

My three friends and I stayed at this hotel while we were on a leisure road trip from Wisconsin. We all were stunned on how professional, friendly, and sweet Mala was. My friend and I brought our empty water bottles to the breakfast area on Friday morning; when Mala saw our empty water bottles she immediately asked if she could fill our water bottles up with ice water. As my friends and I enjoyed the delicious breakfast, I noticed that Mala was constantly cleaning and refilling food, while still smiling and saying "hello" to all the guests. While continuing eating, Mala came out of the kitchen carrying a box of donuts. Mala went around the dining area and asked every guest if they wanted a donut. Mala continued to smile while greeting new guests. Mala immediately went back to cleaning and refilling, while keeping her positive attitude. I want to shout out to Mala for being a nice breath of fresh air. Mala went above and beyond while still staying sweet, friendly, and smily. Thank you Mala for helping and being a nice, smiling face to see in the morning--something you don't find often in Philadelphia. You are fantastic!

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Ally W, “I can but no other answer make, but thanks, thanks and ever thanks” - William Shakespeare. I though such an elegant review deserved an elegant thank you. We appreciate your recognition of Mala and her level of guest service. Mala and our entire team work hard to ensure each guest has a wonder stay. We are happy that you decided to “stay with people who care”. We wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Absolutely Fantastic"

5
09/10/2015

This hotel is a true "win." Let's break it down: Staff - really friendly and efficient. Our check-in took 5 minutes (tops), and we were given a thorough run down of everything from breakfast to check-out. Parking - very convenient. We never had to park gar away from the entrance. The parking design is perfect. Room - above average. The beds are SO comfortable. The pillows are little clouds of perfection. Going home to my own bed was difficult - I didn't want to leave the amazingly comfy sleeping experience behind. Cleanliness - A+! I am truly a stickler for a clean room. It takes a lot to impress me upon arrival, and as soon as we stepped into the room/bathroom, I was completely satisfied and relieved. (Admit it folks, it's the one worry we have before walking up to check-in) Even the remote controls in the room are built for cleanliness! Overall experience - Really, really great. We would absolutely return.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Amanda M, “Absolutely Fantastic” … “This hotel is a true win” … Wow, thank you! Thank you for your detailed, yet clear and concise five-star review. I'm glad you could tell we pride ourselves on being clean as that is so important to us as well. Best Western International's “I Care Clean” program has wonderful features like our TV remotes. All bubble surface and no crevices. When the housekeeper wipes the remote clean, you can be assured the entire remote is clean. It is wonderful to have tools like this at our disposal to ensure cleanliness for our guests. We are happy that you decided to “stay with people who care” and we hope to see you again soon. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Great Location to see Philadelphia"

4
09/10/2015

This hotel is right off the freeway. It is about 20 miles from downtown Philadelphia, but it is right next to Valley Forge. The room was adequate and clean. The breakfast was really good with a large variety of items to choose from. The staff was extremely friendly. The only negative was that the room was not stocked with essentials like soap and shampoo. I had to go to the front desk everyday to get what we needed.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear David A, Thank you. Your recognition of our staff is so considerate. They work hard to ensure each guest has a special stay. As to the guest room amenities, unfortunately last week we had our complimentary room amenities (such as shampoo) on back order. We strive to always have the amenities that guests have come to expect as standard in hotel rooms. I'm sorry that you felt inconvenienced with our unforeseen shortage. We appreciate your direct feedback and will keep it in mind as we continue to work to improve our guests experience. We are happy that you decided to “stay with people who care”. We wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Wedding for my daughter"

5
07/10/2015

This was the place the entire out of town wedding group stayed. We all had a wonderful time and appreciated the helpful staff. Rooms were very nicely laid out, super clean. They had an indoor pool which looked lovely but we had no time on our stay. I am sure it would have been grand. The small fitness room looked good as well as an area to gain access to internet and print documents as needed. Will consider this the next time I travel to Allentown. Close to the highway as well.

"Nice accommodations for an overnight stay"

5
07/10/2015

Stayed at this hotel while visiting Philadelphia for parents weekend at My daughter's college. It was clean, reasonably priced, offered a large room and comfortable bed. Conveniently located to a shopping mall and several restaurants. Very friendly front desk staff and nice breakfast included. The only draw back was lack of seating at the breakfast due to the crowd there at the time we ate.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Tammy R, Thank you for your five-star review! We appreciate your recognition of our staff, our cleanliness and our value. I understand your concern with seating in our breakfast sunroom. We are aware that our breakfast sunroom gets congested, however we make every effort to do our best by offering additional seating in our media room just next to the sunroom and on occasion in our meeting space around the corner from our sunroom. We are sorry that this was a draw back for you. We always strive to take our guests feedback and keep it in mind as we continue to work to improve all our guest's experiences. We are happy that you decided to “stay with people who care” and we wish you many happy returns to King of Prussia as well as our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Great service"

5
06/10/2015

I had a reservation issue that was cleared up with professional and friendly help. Could easily gone the other way; many hotels don't care what you think about their service. Thanks, Andrew! This is the second Best Western hotel I've stayed at this year. I will be seeking more such hotels in the future. I like that they are independently owned, each one different and unique.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Mmmmp, Thank you for your wonderful five-star review titled, “Great service”. Your recognition of our staff, particularly Andrew, is so considerate. Our staff works hard to ensure each guest has a special stay. The Best Western family of hotels is just that, a family. We are a unique business model as we are a membership organization, not franchises. We have our brand standards to uphold and yet we can be rather unique - all at the same time. We are also proud of our brand descriptor program that was launched about five years ago to help describe our properties to our guests. The PLUS descriptor is designed for both the leisure and business guest. Best Western International's Descriptors are - BEST WESTERN – Offers a welcoming experience among clean and comfortable surroundings with all the amenities to ensure a restful and productive stay at an exceptional value. BEST WESTERN PLUS – Always offers that little something extra, from well-appointed rooms to modern amenities; it's thoughtfully designed to suit the needs of any business or leisure traveler. BEST WESTERN PREMIER – The distinct style and personalized service of Best Western Premier will always leave a lasting impression. Whether staying for a relaxing vacation or an important business meeting, plush amenities and features provide a refined level of comfort for all travelers. We are happy that you decided to “stay with people who care”. We wish you many happy returns to King of Prussia and our hotel. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Anniversary weekend"

4
05/10/2015

Spent the night at this hotel to celebrate our 29th wedding anniversary. Selected this hotel due to it's proximity to the restaurant we had chosen. Experience was generally pleasant. The hotel was in good repair and the room eas clean and well appointed. Only issue was a bad tub spout that I reported on check out. I would stay here again.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear markgP7683MB, Thank you. I'm glad to hear you enjoyed your stay with us for such a special celebration. I'm also appreciative that you reported the issue with the bath tub spout in your guest room. This give us an opportunity to be able to correct issues as they occur for all of our guests. “I would stay here again” … is the best to hear. Thank you again and we hope to see you next October for your 30th! Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales

"Clean quite convenient location"

5
04/10/2015

Hotel was clean and quiet at night. Room and beds were very comfortable,and bathrooms spotless. Breakfast in the A.M. was very good. Staff was excellent through out hotel. To get across street to restaurant and mall was a little trickey, and make sure you don't arrive during start of RUSH hour. It's a O'boy moment. We stayed only one night but will definity be back for a longer stay and enjoy the attractions in the area.

M_Joyce-Kershner, Director of Sales at BEST WESTERN PLUS The Inn at King of Prussia, responded to this review
Dear Robert D., Thank you for your five-star review! We appreciate all of the wonderful comments you wrote about our hotel and our staff. We agree, unfortunately our intersection of King of Prussia gets busy. I'm sorry if it was not brought to your attention that we also have an entrance/exit at the back of our hotel. Our property is five acres, the back entrance/exit leads you on a smaller road, Bill Smith Blvd. If you travel on Bill Smith Blvd for about 30 seconds, the road leads you to a traffic light with a protected turn. Thank you again for your review. We are happy that you decided to “stay with people who care”. We wish you many happy returns to King of Prussia and hope to see you soon. Warmest regards, -Maurya ____________________________ Maurya Joyce-Kershner Director of Sales