Best Western Kilmarnock Hotel, Kilmarnock

I stayed here for business nearby. Conveniently located and reasonably priced. Welcoming staff, clean and comfortable room. Breakfast was not great, limited food out but I am not a huge fan of breakfast anyway.

Housekeeping will knock on your door way before checkout and do not pay attention to DND signs on the door. Don't make a complaint as they will ignore you and make you feel like it is your fault for their incompetence. I have stayed here plenty in the past, but the last 2 trips have me re-thinking my choices. Airbnb and Home-away have lots of choices in the area and they may be getting my business and $$ from now on.

shannon h, Guest Relations Manager at Best Western Kilmarnock Hotel, responded to this review
Thank you for taking the time to make another comment regarding you stay. As we mentioned in reply to your previous comment if you need to arrange for a late check out during your next visit please check with the front desk.

A caring staff took good care of my experience at this property. Easy to work with. The check in and check out process was very simple which allowed me to spend time on other things. I look forward to my next visit! Thank you.

shannon h, Guest Relations Manager at Best Western Kilmarnock Hotel, responded to this review
Thank you for taking the time to provide feedback about your stay. We look forward to hosting you again!

Check out time is 11 am and I was a little late leaving the room - received multiple calls from the front desk and could hear in the background whom I could only assume was the manager talking rudely about me

shannon h, Guest Relations Manager at Best Western Kilmarnock Hotel, responded to this review
Thank you for taking time to provide feedback about your visit. We are sorry you didn't receive our usual southern hospitality during your visit. We were sold out the entire weekend you stayed with us and therefore we are under a great deal of pressure to have the rooms ready for the next guest to arrive at 3pm. In the future if you need to arrange for a late check out please let us know, when we are able plan for it we are better able to accommodate these requests. Have a great day!

If you can avoid having to stay in this establishment, please do. There was late night noise way into early morning; not enough breakfast items to handle the tenants in the morning; cleanliness and serviceability of the room; as well as issues with my rate.

shannon h, Guest Relations Manager at Best Western Kilmarnock Hotel, responded to this review
Thank you for taking the opportunity provide feedback about your visit. We invite you to contact us directly at 804-436-1500 so that we can learn your about your visit and make adjustments to ensure your experience was isolated.

Stayed just one night for family reasons. The hotel is nicely furnished, crisp white bed linens, comfy bed, updated furnishings, well-equipped, well-lit and vented bathroom. Breakfast was OK but the "hot" items were lukewarm. Satisfactory variety of foods were offered and the room was well-maintained. Convenient location.

shannon h, Guest Relations Manager at Best Western Kilmarnock Hotel, responded to this review
Thank you for taking the time to provide feedback about your stay. We look forward to your next visit.

Basic hotel; very nice and friendly staff Dated decor and furnishings In room coffee, microwave and frig Ok breakfast including hot entrees Has standalone heat/cool units that are noisy and have no way to keep the fan running so it didn't wake me up repeatedly Limited sound proofing meant you hear people coming and going in hall and neighboring rooms

shannon h, Guest Relations Manager at Best Western Kilmarnock Hotel, responded to this review
Thank you for taking the time to provide feedback about your visit. We look forward to hosting you again in the future.

We travel to Kilmarnock, Virginia often to see Don Lee at the Kilmarnock Brew Haus. The Best Western Kilmarnock Hotel is our hotel of choice. Its lobby and rooms are decorated well, with comfortable beds and pillows. There is a nice variety of foods for breakfast and warm freshly baked chocolate chip cookies in the evening. And the price is reasonable. What else could one want from a hotel? We highly recommend staying at the Best Western in Kilmarnock!

We arrived late on our first night. It was obvious due to the presence of hair in the bed and an odd vague odor that the sheets were not fresh. We were exhausted so I did not complain. The toilet seat was also broken which we mentioned to the front desk in the morning. We had a lot to do the next day. When we returned later in the day the bed was made but the sheets were, again, not changed. I had left a tip for the housekeeper too!! Additionally the toilet seat was still broken. I complained and we were offered an upgrade, which I declined. We just wanted fresh sheets. We went out for more errands and thankfully returned to a fresh bed. Day two...same thing, the sheets were not changed. This time I didn't care because I knew who had been in the bed the night before. The rug has not been vacuumed either as the same staple sits in the same place it was when we checked in. No tip this time, I did not feel one was deserved. Laziness does not get rewarded. The bathroom was ok, definitely not cleaned well. The toilet paper had been dropped in something wet and left. Good thing there was a spare roll. Breakfast was the requisite reconstituted powdered eggs and cold sausage. The tables were dirty and other options sparse. You could hear everything going on in the hallways and adjoining rooms. Common courtesy is lacking with guests talking loudly in groups in the hallways. We fortunately will never need to visit this area again so there will be no need to come back.

The Best Western hotel in Kilmarnock, VA was purchased from Holiday Inn Express a couple of years ago. Holiday Inn Express sold this facility because it did not meet their standards, so.... While the facility is only about 10 years old, it had an older odor. The noise in the hallways was very disturbing. The noise from the TV next door came through the wall. Best Western's staff are excellent. The breakfast area was well done and the staff was excellent.

shannon h, Guest Relations Manager at Best Western Kilmarnock Hotel, responded to this review
Thank you for taking time to provide feedback about your stay. It will help us to improve the facility for future guests.

This hotel is very clean and the staff is very courteous to all. They do a great job at this hotel. I would definitely suggest this hotel for anyone coming to the area. Our room was great, the bed was terrific and soft enough.

I've stayed here numerous times over the years and have seen ownership/management change as well. Pleasant experience. Would recommend to anyone visiting in the area. It's a quiet place and convenient to my friends and family.

The entire experience was great. The hotel was remodeled 5 months ago. The staff was polite and helpful. The rooms were very nice. The beds were comfortable. We had a room with two double beds and it also had a microwave and fridge.

Very clean hotel, friendly staff. Breakfast was great, plenty of options and was hot. Will stay here again when in the area. Close to restaurants and other shopping if you forgot to pack anything. Also a quick drive to the river.

shannon h, Guest Relations Manager at Best Western Kilmarnock Hotel, responded to this review
Thank you for taking the time to provde feedback about your visit. We look forward to your next visit.

As the title states, this is the only hotel in Kilmarnock, other than a few B&B's in the area. It is a very nice BW as BWs go...clean, comfortable, & convenient. The breakfast was average. Pool was nice and well taken care of. We enjoyed the Northern Neck and took in the local flavor. We were there to check out an ancestral home and cemetery. Enjoyed the local seafood! About an hour from Williamsburg. We liked being away from the hustle and bustle of the tourist area.

shannon h, Guest Relations Manager at Best Western Kilmarnock Hotel, responded to this review
Thank you for taking the time to provide feedback about your visit. We look forward to hosting you again!

This was a great choice for a 3 day business trip in the area of Kilmarnock, VA. Hotel was clean and beds were very comfortable. Close enough to many food venues. Although most close at 8pm. We will stay at this hotel again.

shannon h, Guest Relations Manager at Best Western Kilmarnock Hotel, responded to this review
Thank you for taking the time to provide feedback. We look forward to hosting you in the future!

Essentially the only non-resort in town. Convenient to everything. Pleasant stay. The pillows are very firm and overstuffed which is bad for us stomach sleepers. I slept without any. Adequate for a quick trip.

shannon h, Guest Relations Manager at Best Western Kilmarnock Hotel, responded to this review
Thank you for taking the time to provide feedback about your stay. We look forward to your next visit.

We stayed at the hotel for a wedding. The price is high but Best Western is the only hotel in town!! The hotel was clean, but linens need to be upgraded--however, they were clean. The employees were very helpful and professional.

shannon h, Guest Relations Manager at Best Western Kilmarnock Hotel, responded to this review
Thank you for taking the time to provide feedback about your stay. We look forward to your next visit.

Use to be a Holiday Inn. Renovated. Room looked new. The only name brand hotel in town. Stayed 2 nights. Visited with relatives. Bed was comfortable, but for some reason, the sheet cover came off at the corners. Pulled it back on, but there were no elasticity on it to stay down.

shannon h, Guest Relations Manager at Best Western Kilmarnock Hotel, responded to this review
Thank you for taking the time to provide feedback about your stay. We look forward to your next visit.

Stayed here for two nights and enjoyed the free breakfast and pleasant staff. The one issue was a lingering smell of cigarette smoke. The first room we had was overpowering so we changed rooms and the 2nd one was much better. Also the staff was slow to replenish the breakfast offerings as there as a good crowd staying at the hotel.

shannon h, Guest Relations Manager at Best Western Kilmarnock Inn, responded to this review
Thank you for taking the time to provide feedback about your visit. We will use your comments to make improvements to our hotel.

I had a great stay at the BW in Kilmarnock. Would gladly stay there again on my next visit. The bed could have been a bit more comfortable but all of the other amenities were fine. Good breakfast and great location.

shannon h, Guest Relations Manager at Best Western Kilmarnock Inn, responded to this review
Thank you for taking the time to provide feedback about your stay. We look forward to hosting you again!

The first night of the stay was great, the second, not so much. Lots of noise (music, door slamming, loud people walking by) all night. I heard the Front Desk Manager come by and speak with those in the room but the disturbance continued until well into the night. It began again at 6am. Not a good night's sleep at all.

shannon h, Guest Relations Manager at Best Western Kilmarnock Inn, responded to this review
Thank you for taking the time to provide feedback bout your stay. I am sorry that the inconsiderate behavior of other guests caused your stay to be less enjoyable. We will work with our staff on training as to the most sensitive way to avoid this situtaion in the future. We do hope that you will give us another opportunity to extend our hospitality when you are in town again.

The staff is very friendly, but if you ask one employee and then another, you get different answers. I was told on the phone that the hotel has queen size beds and when I arrived they only had standard beds. I tryed to change the reservation back to the original with one king bed, but I was told they did not have any available for the week end. The next morning the clerk told me they did have opening and I changed rooms and added a roll away bed. I was mad because I was charge extra for the bed. Any way I could go on. Bottom line I will not be staying at this B W anymore.

shannon h, Guest Relations Manager at Best Western Kilmarnock Inn, responded to this review
Thank you for taking the time to provide feedback about your visit. We do have a number of new staff members and apologize that there was confusion as to the difference between a double and queen size bed. We will work on our training efforts to be sure that this is included.

RARELY, in this class of hotel, do I find a place with NOTHING lacking!. Front Desk was efficient and friendly, rooms were VERY nice. Housekeeping was perfect. TONS of TV channels on a nice TV. Exercise room fully operational, grounds clean and breakfast was hot and good. TWO THUMBS UP!!!!!

shannon h, Guest Relations Manager at Best Western Kilmarnock Inn, responded to this review
Thank you for taking the time to write a review of your stay. We look forward to hosting you in the future!

Stayed here visiting mother. Needed to extend the stay multiple times and the staff was very accommodating. Walls and floors allow some sound transmission so the rooms are not extremely quiet but they are comfortable.

shannon h, Guest Relations Manager at Best Western Kilmarnock Inn, responded to this review
Thank you for taking time to provide feedback about your visit. By telling us what you liked about the hotel and what needs improvement, we can better serve our guests in the future. We look forward to your next visit.

Overall, we loved the Hotel. It was clean & comfortable. There isn't much to do closeby, but we had a nice time. There are limited restaurant choices. Parking is easy. Breakfast is basic. The price is ok.

shannon h, Guest Relations Manager at Best Western Kilmarnock Inn, responded to this review
Thank you for taking the time to provide feedback about yoru visit. We have worked very hard on our renovations and are happy to hear you liked them. We look forward to serving you again.

This Best Western replaced the Holiday Inn Express of Kilmarnock. We find it to be better maintained (i.e., cleaner) than the HI had been, and staffed by friendly, helpful personnel. The breakfast was fine with plenty food options, and the breakfast space was clean and neat. As small town hotels go, the Best Western is more than adequate.

shannon h, Guest Relations Manager at Best Western Kilmarnock Inn, responded to this review
Thank you for providing feedback about your stay. We look forward to hosting you again in the future!

New, Named changed finally, prefer to have staff that knows you as a repeat guest, makes traveling easier. Nice to have staff that knows what you want away from home to make your stay easier. Breakfast attendant is rude doesnt seem to like her job

shannon h, Guest Relations Manager at Best Western Kilmarnock Inn, responded to this review
Thank you for taking time to provide feedback about your visit. By telling us what you liked about the hotel and what needs improvement, we can better serve our guests in the future. We look forward to your next visit.

No longer a Holiday Inn, the motel is in the midst of being updated and refurbished and will soon be a member of the Best Western family. The rooms are comfortable and as pleasant as any smaller motel in this category. That said, there are certainly things that need to be done, but it doesn't detract from the overall lodging experience. My (minor) complaint was that the place needs more exterior lighting so that it stands out at night. I was told that it's coming. I rate it as average since the work isn't finished; however, we can certainly recommend the rooms--and their free breakfast.

We stayed here during a Family Reunion and had a good experience. The hotel serves free continental breakfast which was ok but suggested to eat somewhere else. The property has a pool in the back which was clean also. Pros Service from the employees Clean Pool Area Cons Rooms need an upgrade Upgrade on the elevator

The staff was o.k. work being done inside [ now called the Kilmarnock hotel and suites ]. Very busy in the hallways, moving building materials. They gave us ear plugs for the noise-TRUE. Men doing the work inside the hotel were nice to us . Breakfast bar was not as good as were were hoping for. Would not stay in this hotel again.

Looking forward to seeing the renovated version of this hotel!! The hotel was clean and the staff was so nice. We were in town for a funeral so we had multiple rooms for families. They allowed us to use the breakfast room for the evenings so we could enjoy pizza dinners all together. Staff was so accommodating requests for extra towels, blankets, hot water for tea, etc. cookies and coffee all day in the lobby were a nice treat! Everyone was so nice. The hotel does need the updating. Our room was at the end of the hall and the door slammed many times during the night.

This is your typical, predictable Holiday Inn. Staff were friendly. Free buffet breakfast was fine. Front desk were pleasant. All sounds good. Thought the price too high for a Holiday Inn: I'm used to much lower. But then what other decent choices are there for the Kilmarnock? Our room was fine. The noise was NOT. Some men, one in particular, spoke in extreme high decibels from 11 PM until 1 AM (when I finally must have fallen asleep). It sounded as if he was in the lobby area. But, if so, why was he not asked to SHUT UP? I considered getting dressed and finding the culprit, but that is not my normal style. Instead I kept thinking surely this man would go to bed. The other noise came from overhead. Did that hotel guest have insomnia? Is that why he/she paced back and forth this entire same time frame? Perhaps I should have just called the front desk on both issues, so my fault? The third noise issue was the in-room refrigerator which was solved by unplugging it. Let me add I am usually NOT a problem-getting-to-sleep person. My advice, if you do stay here, get a room on the top floor since the sound-proofing is an issue.

IHGService, Guest Relations Manager at BEST WESTERN Kilmarnock Inn, responded to this review
Dear sister-cousins, Thank you for submitting your review. I appreciate your positive remarks about the friendly staff and nice breakfast. We work hard to make your stay comfortable and pleasant so we are pleased to note that you were satisfied with the level of service, facilities and location of the hotel. It understand your frustrations over the excessive noise and the poor sleep quality as a result of it. Allow me to apologize for any inconvenience these issues may have caused you. Your comments have forwarded to the hotel management and I am confident they will take necessary action to improve the sound insulation of the rooms. your family. While we understand that your stay was not 100% satisfactory, I hope that you would give us another chance to serve you again. I value you as our guest and hope you will continue to choose IHG for your future travel needs. Sincerely, Lera P Case Manager IHGService