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Killington Mountain Lodge, BW Signature Collection, Killington

4.0/5  - basé sur 310 notations.
2617 Killington Road, 05751-9747, Killington, United States - See map
Killington Mountain Lodge, BW Signature Collection - Killington Mountain Lodge, BW Signature Collection The Killington Mountain Lodge, BW Signature Collection is ideally located in the center of Killington. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Step into the Killington Mountain Lodge, BW Signature Collection, surrounded by the scenic Green Mountains. Enjoy views of gardens in summer, breath-taking foliage in the fall, and mountains of snow in the winter. Take pause to revel in the majestic lobby showcasing the largest freestanding Field Stone Fireplace in New England. Enjoy the Hubberton Forge Chandeliers illuminating throughout the Lodge. Our location is ideal with its proximity to central Vermont, with short drives to all of Vermont’s Top Ten Destinations and vistas. This includes Historic Woodstock, Queeche Gorge, the Okemo Ski Resort area and the list goes on. Make the Killington Mountain Lodge you home base as you discover all the beauty this great state has to offer. Expand your adventures and your stay by enjoying day trips into New York State with our close proximity to the beautiful Lake George and Historic Saratoga areas. Expand your closet with retail outlets and shopping in Lake George, Burlington and Manchester. Killington Mountain Lodge is just minutes from the best slopes that Vermont and the East has to offer – The Beast of the East. When the snow is gone, guests can take an easy drive or ride to the Bike Park and Snowshed Adventure Center, home of exciting summer attractions like the thrilling Beast Mountain Coaster, and Mountain Bike trails. In the summer, golfers will appreciate two 18-hole PGA rated golf courses within a 15 minute drive. Enjoy Après Ski in The Pub, on the first floor with its own view of the majestic fireplace indoors. Killington Mountain views, can be enjoyed while toasting your day with hot toddy’s or craft beers in this full service bar or step outside to the radiant heated terrace that features two fire pits and a 20-person hot tub. Our resort & ski lodge is the perfect place to enjoy year-round recreation, or to discover the unique charm of local villages.

Best Western Plus

Killington Mountain Lodge, BW Signature Collection

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Hotel advantages

  • Restaurant
    Restaurant
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Massage services
    Massage services
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 311 guest reviews
NOTE ISSUED
Excellent
120
Very Good
91
Average
46
Poor
31
Terrible
23
REFER TO NOTICE
Business Business
6
Couples Couples
98
Family Family
111
Friends getaway Friends getaway
65
Solo travel Solo travel
16
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Fall 2018"

4
08/11/2018

Room was big and clean bar was great as were the hotub and fire pits. Breakfast wa good. Good hotel for the price. Location was close to everything. Good view of the ski slopes. We had a good time here.

funandmemorable, Online Concierge at Killington Mountain Lodge, BW Signature Collection, responded to this review
Hello William, thank you for staying with us and for taking the time to leave us a review. We are delighted you enjoyed the room, hot tub and time by the fire. We look forward to seeing you back again for those beautiful views for a great price. Don't hesitate to give us a ring before your next visit so we can figure out how to make it a 5-star experience. -Bradley D.

"Needs cleaning and update"

2
29/10/2018

The hallway floors need to be vacuumed and the rooms need serious updating. Felt like a rundown super 8. Plus no restaurant and bar food was pitiful. Breakfast was ok but that was the only bright spot in our stay here.

funandmemorable, Online Concierge at Killington Mountain Lodge, BW Signature Collection, responded to this review
Hello Wayne, thank you for leaving us some feedback about your stay. We truly appreciate your patronage, and we take all of our guests' comments to heart so we can always strive to provide exceptional service. We apologize about the cleanliness of the hallways and lack of food and beverage choices. We hope you were able to get a chance to explore some great Vermont spots around the hotel during your stay. We would definitely love to hear more about your stay and discuss what might be able to do to invite you back for a 5-star experience. Please feel free to give us a call to discuss these are any other concerns you may have. We hope to hear from you soon. -Bradley D.

"There aren't any USB ports!!!!"

2
11/10/2018

Come on! This is 2018 and practically every person has 2 or 3 devices. No USB ports in guest rooms pretty much screams “the place is outdated.” The entire hotel looks tired although my room was clean, including carpet. I realize this is not high season but there are plenty of leaf peepers around. The hotel restaurant was not open for lunch or dinner, which wasn't mentioned at checkin. Would have been nice to provide good customer service with list of other eating options in the area.

funandmemorable, Online Concierge at Killington Mountain Lodge, BW Signature Collection, responded to this review
Hi ranger937, thank you for taking the time to leave us some feedback. We appreciate your patronage and your candid comments, as they always help us strive to provide excellent service. We're sorry the room did not offer specific USB ports to plug in your devices into the outlets. We also apologize about not receiving the utmost in customer service. Please feel free to give us a call directly before your next visit so we can perhaps discuss these items and welcome you back for a 5-star experience. -Bradley D.

"Disgustingly dirty "

1
10/10/2018

The smells in the whole hotel is worse than ugly grandma's home. We got an double queen room. The floors were not clean at all esp. in the bathroom. Bathroom mirror dirty sprinkled (who won't recognize this). During breakfast it was hardly possible to get coffee. Also not on demand. Apart from the fact mostly the whole buffet was empty. Too bad that not even the staff was friendly.

kmlstaff, Director of Sales at Killington Mountain Lodge, BW Signature Collection, responded to this review
Dear Previous KML Guest Oliver P: On behalf of the Killington Mountain Lodge, let me say how sorry that we are that you did not have an enjoyable stay when you were here recently. We strive to provide clean, comfortable rooms, a great breakfast buffet and friendly hotel staff to assist you when needed. Obviously, we did not perform with our best foot forward and failed to make a positive impression on you. Apologies all the way around for the short falls you experienced. It is very a typical for a guest to encounter so many things that are negatives. Thank you for your valuable time to offer the helpful feedback and allow us to work on these areas of improvement. We wish you the best and once again, apologize. Regards, KB-DOS

"Great Visit!! Will be back!"

5
16/09/2018

I took a random road trip from CT and ended up in Killington, VT. I headed over to Killington Mountain Lodge last minute, and even though they had a full house they still managed to make accommodations for me! The Staff was helpful, nice and outgoing. The rooms were clean and everything functioned how it should. The price for staying was perfect, there also is free breakfast and WiFI, which was very nice. Now, my FAVORITE part of staying here was where the hot tub is located, because of the amazing fire pit right next to it. It was so nice to sit out on a cooler night, with a drink from the bar around fire. Inside there was a wonderful women singing with her guitar, everything was just simply sweet. This hotel is on my list to go back to again. It was simply an easy check-in, great amenities of the hotel, and everyone was pleasant. This stay allowed me to refuel and rest up to continue my road trip! It was fabulous!

funandmemorable, Online Concierge at Killington Mountain Lodge, BW Signature Collection, responded to this review
Hello Andrea D, thank you so much for this really nice review! We don't even know where to begin! We are delighted we were able to accomodate a rolling stone like yourself. We look forward to letting our staff know they made a great impression during your stay. We're glad you enjoyed the room and the hot tub. Lots of guests also feel this complements their trip to beautiful VT. Hurry and get some rest so we can see you again soon! Please feel free to contact us directly if you have any questions before your next stay. -Bradley D.

"MOST AMAZING STAFF/STAYY"

5
14/09/2018

Stayed here for the entire month of August with the new life program IT WAS AWESOME!!!!!! I cannot thank the staff enough, from the managers to the front desk to the breakfast staff. It felt like I was part of the family. The food at breakfast was amazing and the hotel is a bit outdated but the employees make the difference. I had a nice clean spacious room and at check out I asked for help with bags, one of the managers even helped me pack my stuff in the car he was a superb guy. THANK YOU SO MUCH I WILL BE BACK NEXT SUMMER.

funandmemorable, Online Concierge at Killington Mountain Lodge, BW Signature Collection, responded to this review
Hello lopez m, thank you so much for taking the time to leave us this really nice review. Firstly, we really appreciate your loyalty for making us your temporary home-away-from-home. We are over the moon with your incredible compliment of our team members. We look forward to sharing this with all of them. We are excited to see you back with us next year if not sooner! -Bradley D.

"Poor Customer Service"

2
14/09/2018

First let me say that we travel often. A lot. Many different hotels all over the US. This time, we're planning a one-night getaway for our family and called the hotel with a few questions before booking online. The person taking my call was pleasant, yet confused about availability and warned me that my online booking may not secure a room. So I asked what the protocol for a situation like this might be. Refund? Advanced notice before arriving that my online reservation wasn't guaranteeing our room? She said maybe they "hope someone else will cancel". I had a hunch that her assumption wasn't actually correct. So I went ahead and clicked "book" online while she went to ask her manager. The manager that got on the phone with me seemed less than thrilled to take the call and defensive of the confused employee that nearly scared us away from booking. Not a great first impression. He did confirm that my (now booked) online reservation was showing up on their end. Phew. I then asked a few more questions about the space: extra bedding, roll-out bed...standard things. He was curt, condescending, bothered, and even sarcastic. The photos and grounds appealed to us and we are still excited to get away, but what an uncomfortable first impression. We can't cancel without penalty via the booking site, so we will make the best of it and hope the space will make up for the unfriendly staff we've encountered before we've even arrived.

"Great hotel great staff"

5
13/09/2018

Great staff, clean hotel, Max and Jess are super friendly and welcoming! Great breakfast fresh avocados!!!! ???? defiantly recommend for any time of year! Nice pool as well at hot tub! Outgoing staff to make sure your comfortable

funandmemorable, Online Concierge at Killington Mountain Lodge, BW Signature Collection, responded to this review
Hello jessicablaze978, thank you so much for staying with us and for taking some time to leave this nice review! We are excited to let Max, Jess and the rest of the staff know they were rockstars! ??????We can't wait to see you back again soon for some more delicious breakfast and a dip in the hot tub!

"Nice corner balcony room"

4
09/09/2018

We really enjoyed our stay at Killington Mountain Lodge. The room we had was on a corner of the building, with two balconies, each facing a different direction looking at the mountains, and each had a table and chairs. In this room, the A/C was built into the wall, and worked very well (it was hot outside). The room was clean, the shower worked well, and the bed was comfortable. There's different areas around the lodge to hang out and sit and read or have a drink. The breakfast was free, but was a bit iffy (good coffee and eggs, but sausages and danishes were super sketchy). The staff is friendly, and overall the place is nice but not fancy, and a bit different from normal chain hotels, which is just what we wanted. We'd definitely go back.

funandmemorable, Online Concierge at Killington Mountain Lodge, BW Signature Collection, responded to this review
Hi Forester27, thank you for choosing us for taking the time to leave us this feedback. We are delighted you enjoyed your balcony room with the beautiful sights of Killington. We're sorry that your breakfast wasn't completely satisfactory, and we hope you were able to find something to get your day started. We are excited to let our staff know they made your stay that much better. We look forward to welcoming you back again soon.

"college drop off"

2
31/08/2018

booked for one night because it was a decent price and with breakfast included. Got there late from Ct and checked in. Hotel looked beat up and dirty. The shower was sad. NO pressure at all. In the am , woke up to take a shower and there was no hot water. The breakfast was a joke , cold eggs, cold sausage and the place was a mess with plates pilled up on every table . I gave a 2 rating just because the room was clean. will never go back to this place.

"Beautiful Hotel lodge in the mountains"

4
29/08/2018

This is a great hotel! You'll see some good and not-so-good reviews here. I looked here too before booking and I'm glad we did. Beautiful lodge in the Green Mountains. Needs a little work which is happening now. Very spacious rooms, pool with a huge hot tub. Bang for the buck factor is outstanding!! We'll be back to this mountain gem soon!!

kmlstaff, Director of Sales at Killington Mountain Lodge, BW Signature Collection, responded to this review
Dear Previous KML Guest Taylor Austin W: Just a short note to say how happy we are you found our facilities a very good value and that your stay was great! So often we hear the negative and it's a gem for us to hear about a happy stay! Looking forward to hosting you again soon. Have a great rest of your summer! Best Regards, KB-DOS

"Great stay! Awesome staff"

5
29/08/2018

Had such a great time staying here with friends for a weekend in July. Great price and great people. Everyone at the hotel was very accommodating especially the bartender who recommended local hiking spots and places to eat. Definitely will be coming back again!

kmlstaff, Director of Sales at Killington Mountain Lodge, BW Signature Collection, responded to this review
Dear Previous KML Guest Natasha S: It was super to hear that you had a wonderful stay here recently. Nice to know that it all worked out for you while you were here with everything. Kudo's to our great Bartender who made your stay special! Have a great rest of your summer. Best Regards, Kim M Bryan Director of Sales

"Not going back"

1
28/08/2018

Very run down. Dirty. Filthy beverage dispensers. The orange slices in the dirty water dispenser looked like they were sitting there since the 4th of July. No coffee, hot water for tea was cold. No hot water in bathroom. Could not turn a/c off so had to unplug. Entire place needs a good scrubbing. Even the elevator had garbage in the floor . Don't get me started on the awful breakfast. Should have taken pictures.

kmlstaff, Director of Sales at Killington Mountain Lodge, BW Signature Collection, responded to this review
Dear Previous KML Guest popjten: First, let me apologize for the lack of satisfaction that you obviously experienced during your stay recently. We certainly didn't perform with our best foot forward in many regards and that is most definitely not how we wish to be remembered when we have guests staying here. So very sorry that we had a number of short falls that made your entire stay sour. We will be using your feed back to give us direction in those areas needing attention first so that guests in the future will be more satisfied with the overall product we offer. Customer feed back is our lifeline and we appreciate your valuable time in showing us the short-falls. Professional Regards, KB-DOS

"Terrible and Disgusting"

1
26/08/2018

Check room 313 for bed bugs!!! I think they came home with me. This hotel is totally outdated and needs a total overhaul. The hotel has a complete musty smell. The carpets needed to be replaced years ago and don't even think about walking barefoot. The bathroom never looked like it was fully cleaned. I felt like I was never clean even after a shower. Had I not been a part of the hiking spa I would've changed hotels in a heartbeat. The AC and refrigerator in my room were years old and the AC wouldn't turn on or off, I just had to constantly set the temperature to run it. On a positive note, the staff were friendly. The lobby area was comfortable. The floor with the bar area and the outdoor hot tub were updated and that's where I spent most of my time. However, NEVER EVER EVER EVER stay here. There are probably many more hotels that are similar in price and much cleaner and updated. Like I said, I only stayed here out of default for being part of the hiking spa.

kmlstaff, Director of Sales at Killington Mountain Lodge, BW Signature Collection, responded to this review
Dear Previous KML Hotel Guest Ele2007: Thank you for mentioning in your evaluation that you thought there "might" have been insect pests in the room you were in and or that you brought them home with you. We take these issues extremely seriously and after reading your report, we did call in our professional pest control vendor in to do a complete inspection in your unit and the surrounding units. After his inspection yesterday, we were pleased to find out that we are 100% pest free...thus you are also! I'm sorry you felt that many of the areas of the Lodge needed to be updated or replaced. Many of the hiking spa guests like the "feel" of the ski-lodge theme Thank you for your kind comments on the hot tub and Pub The guest feed back that you have provided us is very important and we do a good deal of business with the hiking spa and it's guests. We will take you comments and move forward with updating and making things better that we are able to at this point. Best Regards Kim M Bryan Director of Sales

"Stay away from here! Worst hotel ever"

1
21/08/2018

Dirty! nasty !old! Stinky! what else.. Absolutely needs a Huge and complete renovation and first of all a massive cleaning!!!! Dust everywhere , carpet awful, Windows are dirty, everthing is old and broken (doors, tiles, wc, furniture) ac smells like a dirty dog.. breakfast was a mess..we didn't eat anything and went away Dirty everywhere... unsafe food (no packages , yogurth jams juices could have been opened from days!!!) THIS hotel CAN'T BE a BEST WESTERN please staff do something

kmlstaff, Director of Sales at Killington Mountain Lodge, BW Signature Collection, responded to this review
Dear Previous KML Guest silvia r: First, thank you for taking some of your valuable time to offer up some feed back from your recent stay. We are terribly sorry that the hotel did not meet up to your standards and apologize that you were unhappy with the Lodge. Guest feed back is our lifeline and you can be assured that we will be following up on the necessary areas to improve upon the items you mentioned above. Again, we are so sorry that you had an unhappy stay and wish you a happy remainder of your summer. Best regards, KB-DOS

"Hiking"

4
15/08/2018

I enjoyed this vacation. Special acknowledgement to Halle who kept the room clean, and was very friendly, making sure she introduced herself and learning everyone's name. Never have I experienced what she did at any other place.

funandmemorable, Guest Relations Manager at Killington Mountain Lodge, BW Signature Collection, responded to this review
Thank you for the terrific review, Kelly. We're happy to hear you enjoyed your vacation. I'll be sure to share your feedback with our team and pass on your kind words to Halle. We can't wait to welcome you back again soon! -Ryann

"Helpful Staff but Rooms Need Some TLC"

3
10/08/2018

First this property is now owned by Best Western. From my initial observation, having stayed a few years back the property has not seen much in the way of renovations. Our first room was ok but needed work. They have no centralized HVAC so there was a mobile cooler in the middle of the room with a makeshift hole in the wall for exhaust. Our AC died at midnight with all attempts failed to revive it. The toilet was partially clogged and took a few flushes. We were provide a "new" room for our second night that was better with a very small undersized window AC that could barely keep the room cool. The bathroom had some obvious water damage and needed reputation but for the price it was fine. Staff was professional and friendly except for one older gentleman who basically did not want to be there or deal with people. They are renovating the indoor pool which should be very nice when finished and the outdoor hot tub was nice but closed at 10PM which was disappointing. Breakfast was adequate and something I typically see when on business travel . We actually skipped it because of my food allergies and went to for a better breakfast down the street. In summary, this property has great potential but it's a little run down and the rooms need TLC but for the price compared to the Grand Lodge might be worth the stay.

funandmemorable, Guest Relations Manager at Killington Mountain Lodge, BW Signature Collection, responded to this review
Thank you so much for taking the time to review your stay with us, PatsFan34. We would love to hear more about your stay and how we can improve to ensure you have a five-star experience at our hotel. If you would like to share additional feedback, please connect with us directly. Thank you again! We look forward to hearing from you and welcoming you back soon. -Ryann

"Great stay"

5
06/08/2018

We had a lovely stay at the Killington Mountain Lodge Hotel with a comfy bed and a balcony with a beautiful view! The outdoor hot tub with fire pits were so nice. Staff were also super helpful. I would love to stay again!

funandmemorable, Guest Relations Manager at Killington Mountain Lodge, BW Signature Collection, responded to this review
Thank you for the terrific review, Emily F! We're happy to hear you were comfortable on our beds and found that our balconies have a beautiful view. We are also glad that you took advantage of our hot tub and fire pits during your stay. I'll be sure to share your feedback with our team and pass on your kind words to our staff. We can't wait to welcome you back. Travel safe until we meet again. - Ryann

"GREAT STAFF, always accommodating to guest"

5
06/08/2018

The staff at the Killington Mountain Lodge is very friendly and courteous, they have been great to work with from a guest perspective (group of 24). The hotel could use a little maintenance but what the heck we were in the mountains and I've seen much worst. The hot tub was awesome for our group to relax after a day of golf for sure. An ooh yeah JAMES is the man, great guy!! Thanks for taking are of our golf crew of 24 :) !! Dizz from RI

funandmemorable, Guest Relations Manager at Killington Mountain Lodge, BW Signature Collection, responded to this review
Thank you for the terrific review, Dizz. We're happy to hear you found our hotel to be very friendly ad courteous to your party pf 24. We are thrilled that you took advantage of our hot tub during your stay. We can't wait to welcome you back again. - Ryann

"Great Find"

4
05/08/2018

Found a great rate on the Best Western Site. The hotel was beautiful. The rooms were large and balconies had amazing views. Pool table and games were a great thing to do. The hot tub was great, but pool was closed. Would stay here again.

funandmemorable, Guest Relations Manager at Killington Mountain Lodge, BW Signature Collection, responded to this review
Thank you for taking the time to leave such a great review about your stay, Amy W. We are thrilled that you found our hotel to be beautiful and that you found our rooms were large and that our balconies had amazing views and that you took advantage of our pool and patio games. We can't wait to welcome you back again, soon. - Ryann

"Great Place for the 7th Annual Killington Cup Golf Trip!"

5
03/08/2018

First, let me say that the Killington Mountain Lodge is great. It's a simple, clean and inexpensive hotel. No bells and whistles. The staff is fantastic and treats my group (24 guys) absolutely awesome. They have been doing this for the past 7 years. You can't beat the golf package price (2 nights and 3 rounds - Killington Golf Club and Green Mountain National). We spend most of our time golfing but in the evening we are hanging at the hot tub and enjoying the back area for lawn games. They are located across the street from Moguls Sports pub which is a great time. I would recommend for anyone to stay here. Thanks again Ed!

"New Life Hiking Spa/Retreat"

5
31/07/2018

(I am going to focus primarily on the hotel as I will do a separate review for New Life). I just returned from a 4 day mini retreat which was housed at this lodge. I was super excited about the spa until reading all of the reviews on TripAdvisor - I even considered cancelling my reservation. I packed an extra bag w/my pillow, comforter and sheets, just in case. Pulling into the lodge, I was pleasantly surprised at the beautiful exterior covered in flowers. When I walked in, I did have to wait a few minutes for someone to arrive at the front desk, but no one was rude or anything less than accommodating - the staff seems to be working overtime cleaning and making repairs. The lobby was also pretty with a huge fireplace and beautiful chandelier. My room was nice and my bed was awesome, including the pillows, linens and down comforter. (Thus, no need for my own stuff!). As people have mentioned, there is no central A/C, there are window units and mine worked just fine. I could also open my window. Would I rather have central air? Sure! But just know you got a window unit and you'll live. My room was clean upon arrival and cleaned every day. There is a hot tub outside, not a pool as some have suggested and it worked although you had to be out by 10 - which is actually nice for the guests. Some of the units face the courtyard and no one wants to hear people in a hot tub while trying to sleep. The indoor pool was under construction but looked fine. I cannot comment on the food as I was part of the hiking spa - which was amazing! If you are looking for a luxury 5 star hotel, drive a little further to Woodstock and spend $500 night. If you want the real thing in Killington, I wouldn't hesitate to check this place out! My one and only complaint - they had super cool t-shirts, but no mediums and I didn't lose enough weight in 4 days at the spa (and too many hikes to the cute little bakery) to fit into a small.

funandmemorable, Guest Relations Manager at Killington Mountain Lodge, BW Signature Collection, responded to this review
Thank you, Mamma, for your five-star review! We are so happy that you enjoyed your stay and loved the hotel's decor and landscaping as well as your room. Yes, we are undergoing some renovations to make our valued guests' experience even better soon so our excellent staff is working hard to make this happen. We are thrilled that we helped make your trip a pleasant one and we can't wait to welcome you back next time! –Kelly

"The staff is the only reason this location deserves any stars"

2
25/07/2018

I went to Killington VT in hopes of Hiking and Relaxation. The existing reviews made this location a great option. However, the location was dirty, dark, multiple water /pipe leaks throughout the location, the pool has been closed for years so I would not expect it to be open anytime soon. However, you could tell that the staff were doing all they could, with everything within their means, to take care of the guests and try to meet expectations. I would say the Best Western needs to invest money in the asset to improve basics so that the staff can focus on the guests fully. (windows that open, screens, replace old/mildewy carpet, plumbing issues, etc.) I also think that staff training would be beneficial to get the place up to a "signature collection" standard. There is no lack of will, only lack of support from ownership it seemed. I believe the BW ownership is relatively new? I hope that over the next year they are able to make the facility match the advertisement and energy of the staff.

kmlstaff, Director of Sales at Killington Mountain Lodge, BW Signature Collection, responded to this review
Dear Previous Guest 312JAM: Very sorry that you did not find the Lodge to be in perfect operating order. However, we do thank you much for taking the time to write us and allow us to have the opportunity to improve on whatever we may be able to from your feedback. We have had a few sink or tub over-flow's that our maintenance department has reacted to. The pool was closed in the middle of April and the renovation has taken much longer than anticipated. It is open now and stunning. Our staff is what does set us apart and the dedication is obvious from some of the associates who really care that the Lodge does as well as possible. You are correct, we just became a Best Western, and are trying to address all the items that fall short of 100%. Thank you again for you kind comments and best wishes for a nice remainder of your summer! Regards, Kim M Bryan Director of Sales & Marketing

"Love the Staff"

4
24/07/2018

Although the hotel is in dire need of updating, the staff is beyond great. This is out 7th year doing the golf and stay package and the staff has exceeded expectations everytime. Hats off to James, Kim and Ed for making our stay hassle free.

kmlstaff, Director of Sales at Killington Mountain Lodge, BW Signature Collection, responded to this review
Dear Previous KML Guest: Thank you very much for your thoughtful feed back. We always look forward to guest comments, good or not so good. The Lodge is a reflection of a very busy group hotel and we understand that not everything is ship shape all the time. Thanks much for overlooking the few "dings" and appreciating all the hard work the staff does do. Our staff is what sets us apart and will continue to. Glad you enjoyed to Golf & Stay Package we set up for you! Thanks again for your kind words and we look forward to hosting you again next time around. Best regards, KB-DOS

"I wanted to love New Life Hiking Spa again"

3
22/07/2018

We've been to New Life (NL) many times, but not at this "renovated" location. We stopped coming in the past and were anticipating some much needed updating. It's the 40th anniversary, and unfortunately, hasn't changed enough. As always, the staff make this place. I can't say enough about how hard they try and their dedication to the guest's happiness. The hikes, the only reason to go to NL, are wonderful, and better this year with finally some new options. But, they end at lunchtime, except on Tuesdays, and the rest of the day and evening are pretty empty. The owner, Jimmy, has not listened to the input ( for many many years) from staff and guests to add extra hikes or walks or outdoor activities in the afternoon. There are basic beginner fitness classes in the afternoon, but in a musty dark interior room. The massages are excellent and included once every 3 nights. The food... if you want to eat clean and lose weight, ok, you're happy to be hungry all the time. If you came to hike, you'll need to supplement your allotted food regularly and will be hungry after lunch and dinner every day. The rooms are not what you expect. Dirty, rusty, disgusting shower and then non functional windows with fairly new furniture. We had someone else's blood on the bathroom floor for 4 days. Thank goodness it wasn't too hot. We didn't try to change rooms since others sounded worse. NL used to be an inexpensive option for a fitness vacation. Now, there's too much competition around to have to deal with the issues at NL. I gave it 3 stars, but it's between 2 and 3.

kmlstaff, Director of Sales at Killington Mountain Lodge, BW Signature Collection, responded to this review
Dear Previous NL Guest IveLI: Thanks much for taking your time to offer up some useful feed back from your recent stay. To say our property is "renovated" totally would be a stretch as we have made some improvements and some new additions but I can plainly see that your expectations were not met. We offer a nice ski lodge setting in Vermont. And unfortunately, we can't be everything to every single guest, although we certainly can try. Very glad to hear that both the NL and KML staff's were super! The owner of NL controls many of the issues you mentioned and as they have contract with us, I would be speaking out of turn if I answered any comments directed towards NL and how their program ran. The fact that the room was unsatisfactory was very unfortunate. It's sad you stayed for many days in the room that was not up to par (blood stain). We could have moved your room assignment or sent the maid's up to clean till it was 100% ok for your stay. There is always a "fix" for these types of things. Hopefully, you will give us another try and the next stay will be much more satisfactory! Regards, Kim M Bryan Director of Sales

"First review was flagged and deleted, not sure why."

1
18/07/2018

This hotel is such a mixed bag, it's honestly not worth visiting in the end though. The first thing we were greeted with was a dirt parking lot, and a disheveled pad at the front entrance. No big deal, I'm actually okay with this. It wouldn't be an issue if the rest of the hotel didn't set such low marks. As we entered, we walked up to reception and set our gear down. We waited for quite a while as there was no bell to ring and no employees in sight. Finally my friend decided to call the front desk and see if a ringing phone would get attention. It worked! Upon the employee coming up to the counter, he had nothing but attitude for the fact that we called and was completely annoyed that we interrupted him "servicing an issue". We apologized, and played a back and forth game of this employees attempts at "dead pan humor" and annoyingly blatant passive aggressive behavior. Finally, we got checked in and proceeded to our room. When you exit the elevator, the first thing you'll notice is a musty smell and heat and humidity in the hallways. It appears they may not have much in the way of climate control there, but it is just a hallway. First, the carpets were beat up and didn't show much sign of care. Second, the window was stuck open and broken at the crank, our room was easily 80 degrees and the portable A/C was not adequate to cool the room properly. We decided it wasn't worth the fight with the guy at the front desk and took our showers. The bathroom was horrifying. With stained tub, dirty curtains, hair on the tub and lots and lots of dust in the fan - it was bad. But we did our thing and showered, while we debated how to handle the guy at the front desk (who we didn't think would be fair upon confrontation). Then the A/C died out and was asking us to dump it, when I walked over to it, the floor was soaking wet (if you know carpets, this means future or current mold). Thankfully I brought spare socks on the trip, since that pair was now soaking wet. At this point, we went down and found a new person at the front counter. We expressed our issues and he immediately changed our room, he was friendly and courteous. When we came back from dinner, we ran into the first employee and he was now magically really nice (in front of his co-worker?), he asked us to park our bikes by the front door so they didn't fall over and he was happy to help us find a good spot. When we came back in, we asked about the pool and found out it was closed (huge disappointment), so we opted for the Hot Tub. Well the hot tub was nice, but it was low on water, so it wasn't circulating the water well and it was blowing the water all over (it stayed this way the next 2 days). So we went back to our new room, and the tub was still covered in rust stains with a gross mat and the shower curtain was still gross, but the room was survivable at least. The safe was broken, but we sort of expected it at this point..... we went downstairs and got some beverages, the front desk clerk comped them to make up for the room issue (again, this guy was great) and we went to bed. The mattresses are comfortable but the pillows are junk. Upon waking up, we went down for the breakfast. Well that really sealed the deal.... the food was disgusting. Rock hard sausages, rubbery eggs, dirty cereal dispensers and not much selection. Even the bagels had no option to toast. We opted to make our own waffles (which were good), but after our experience at the previous hotel in Burlington - this breakfast was just awful. The dining room, the buffet tables, everything was just awful. The next day, we went out and rode and explored, the area is great. But this night, when we came back to a third desk clerk, they advised hot tub was closed. He said they close it, because people complain about noise when it's open at night. We slept that night and checked out as soon as humanly possible. My assumption is that they cater to winter guests well and just throw in the towel in the off season. Maybe I'm wrong and it's this way year round. Do yourself a favor and skip this one, the price is great, but the hotel is in horrible shape and it won't be a relaxing place to rest your head.

kmlstaff, Director of Sales at Killington Mountain Lodge, BW Signature Collection, responded to this review
Dear Previous KML Guest Jpalmer882: Thank you for your time and efforts to list the short falls of your stay. We can only improve on these items if we are told about them. The dirt parking lot is very common in VT as it is easier to plow in the winter than a tarred lot. Unfortunately, we ask a lot of our Desk staff and they may have to run up to the 3rd floor to assist a guest with a room issue up there. Thus, 100% desk coverage is not possible at all times. I do apologize for the lack of good service. The poor desk service should have never happened. When the Lodge was built, central AC was not an option. thus, we only have mobile AC's in the rooms. It would seem that some cold air is better than none. Our rooms do have some wear and tear showing on them as we are a very busy group hotel. We do have maintenance repair the issues in the rooms when ever possible. It is nice to hear that there was a staff member on the desk that did take good care of you and got you some comp beverages. The indoor pool has been closed since mid April and is only now finished up with the renovations. So sorry you could not swim in it. So sorry the hear about breakfast. We know there have been some short falls and are now working towards a positive fix for the breakfast food. I don't know the type of hotel you stayed in the prior night before so I'm not able to comment on the differences between that facility and our location. Finally, I do apologize that the hot tub was shut down. We do have quiet hours for the tub and I don't know what time you and your party tried to use it. Thanks again for your thoughtful comments and for allowing us to improve our property and service levels. Best of wishes for a great finish to your summer, Regards, KB-DOS

"Great staff"

4
17/07/2018

I stayed at KML for the New Life Hiking program. The staff at the lodge went above and beyond all expectations to assist with any needs to make my stay more pleasant, even more than the most exclusive hotels. Jessica in particular is a gem. My room was clean and spacious. It was quiet and the bed comfortable. It had a coffee maker and mini fridge. I have no regrets about my stay and it is a good choice for you if you remember it is a ski lodge in the off season, not the Waldorf Astoria. They were working on pool and other renovations. I did not find this to detract from my stay. A nice place with great staff. Walking distance to shops and restaurants. Comfortable place for families and price very reasonable.

kmlstaff, Director of Sales at Killington Mountain Lodge, BW Signature Collection, responded to this review
Dear Previous KML Guest Booksloth: Thanks much for your effort and the very kind feed back that is noted above. We greatly appreciate your valuable time! Guest comments are the back bone of our ability to move forward and provide memorable experiences, a nice product and our greatest commodity: Guest Service (in any of the departments of the Lodge). Kind folks like yourselves are a proof source that our efforts are actually noted and rewarded! Thanks very much again! Yours in Hospitality, KB-DOS

"Disappointing Stay at Lodge"

1
17/07/2018

Recently stayed here in July 2018 as part of hiking spa. This place leaves much to be desired. Our room featured broken furniture and a portable noisy air conditioner connected to the wall with a large plastic hose. Management was very accommodating when we asked for a fan because we couldn't bear the noise, but the fan we received was filthy. Other rooms had windows that would not open. The ceiling in one of the dining areas on the first floor had large holes covered up with tape, and the ceiling in an exercise room on the ground floor leaked. There were torn screens throughout the lodge, exposed wires outside. Several of the outside lights connected to a power source via very long extension cords. A general use balcony on the third floor was filthy. Both an outside and indoor pool are still under construction - unclear when either will be finished. The hiking program, food and staff are exceptional, but this lodge had better get its act together.

kmlstaff, Director of Sales at Killington Mountain Lodge, BW Signature Collection, responded to this review
Dear Previous KML Guest ingberamie: The unfortunate experience that you have outlined above is very concerning to us as we are sure it was for you also. We strive for our guests to have a great stay and find everything in good working order. It seems that this was not the outcome and we certainly did not perform with our "best foot forward" and we apologize for the items you found with issues. Please be aware that the department head's and administration has been advised and the negative factors that can be corrected will be or have already been. The building was not designed with AC in mind when it was constructed...why, I have no ability to know. The addition of the small stand-a-lone AC's in each room is our attempt to offer some cold air..as opposed to having none at all in the room. Glad that you found the Hiking Program positive. Again, we here at the KML are so very sorry and thank you for the opportunity to hear about our short-falls and allow us to "fix" them. Best of the remainder of your summer, Regards, KB-DOS

"Safety concerns"

1
13/07/2018

We recently returned from a four night stay in this hotel as part of the New Life Hiking Spa. While we had been told the hiking spa was returning to its roots at the recently renovated Killington Mountain Lodge, the hotel seemed far from renovated, with rooms well below what we consider acceptable standards. When we entered our initial room, 303, our sink faucet knob came right off. We called the front desk for assistance and a gentleman immediately came to our room to help. He turned on the bathroom light switch, and sparks started to fly out of the fixture. This did not appear to be a simple case of a blown out bulb, at least not like we've ever seen, but a very scary situation with actual fire sparks coming out of the fixture. We felt lucky not to have been injured. The hotel staff person immediately shuttled us out of the room, acknowledging we could not stay there and would be relocated to a different room. Even though we were moved, we continued to express safety concerns about a potential fire hazard from the wiring. They assured us this was an isolated incident and the situation would be repaired. However, we later learned from another participant in the hiking program of a similar situation with a different room where she told us the sparks burned into the wall when her husband turned on the light. It is our sincere hope that sharing this experience will help ensure the safety of future guests and employees. We also note that the hotel appears to be dealing with some major water leakage issues, with water flowing through the ceiling in the exercise room and in some guest rooms (and it wasn't raining). We are not sure exactly what the renovation encompassed, but between fire and water, we hope the hotel can properly inspect and tend to structural issues for the safety of all.

kmlstaff, Director of Sales at Killington Mountain Lodge, BW Signature Collection, responded to this review
Dear KML Previous Guest Rebecca R: First, thanks much for taking some of your valuable time and giving us the opportunity to reply to your concern and for offering some other helpful feed back from your recent stay here with the Hiking Group. Upon researching the maintenance request slips, the incident was reported by the staff associate that was working in our maintenance department that day who came to assist you. The "sparks" that you mention were reported in the work-order to be a "ballast" in the bottom of the bulb its self that seemed to have absorbed a bit of moisture. It is probable that the ballast and not the bulb "blew" as a built in safety mechanism. Thus, this caused 1 bulb to not function and the other 2/3 bulbs continued to function correctly. Secondly, we are very glad that the maintenance staff person was there to assist you immediately and able to move you to an alternate room and that no one (in your room or the other one mentioned) was actually injured. Certainly not to say that it was not a "scary" observation at the time. Safety is our main guest concern and we take it first and foremost. The water in the work out room was an unfortunate sink over-flow from the floor above. We had to have our staff actually cut thru drywall and jack-hammer thru concrete to get to the problem area above the location where the water leaked down. The areas mentioned are now in good working order and we apologize for your unfortunate experience. It would be a great asset if we could actually "see ahead" and fix items before they make a negative impact on our valuable patrons, like you and all the members attending the Hiking Group. We at the KML are happy to hear you found the service of our staff in good order. In closing, I do completely agree with you that there are a few "dings" and "gouges" here and there in our sleeping rooms. I believe that is the cost of coming into a fairly busy summer season after a very busy winter season and the overall effects of a year round busy group location. Thanks once again for your comments and allowing us to host you. Have a great finish to your summer! Regards, KB-DOS

"WE ARE BACK!!"

5
11/07/2018

we have always loved this place before it was remodeled, now its just simply amazing. The staff go out of their way for you! Huge thank you to Jess, Brianna, James and Max. Every time we saw them they seemed happy to see us and took care of our requests. Breakfast was fantastic as always with plenty of food. We even saw a bear!!!!!!!!!!!!! while hiking truly a authentic experience. after a few drink at the bar we soaked up in the hotub. thankyou again everyone we will BE BACK!

funandmemorable, Guest Relations Manager at Killington Mountain Lodge, BW Signature Collection, responded to this review
Thank you, HAHA, for your five-star review! We are so happy that you enjoyed your stay and loved the new remodeling. It is great to hear you found our Jess, Brianna, James and Max friendly and accommodating. We are glad that we helped make your vacation a pleasant one and we can't wait to welcome you back on your next vacation! –Kelly

"A recently "renovated" hotel that is in need of renovations"

1
09/07/2018

I recently visited this hotel as part of a hiking spa affiliated with the hotel. To put it bluntly, the hotel was terrible! I was not anticipating the amenities of a Ritz Carlton, but the place itself was dour and sad, no A/C in the corridors or half the rooms, a toothless gentleman at the front desk who didn't really know what he was doing, no valet to help with the bags, foul musty odors everywhere, etc. The swimming pool was being renovated and was unavailable -- during the summer when we needed it in 90 degree heat! Several other guests reports sparks coming out of light fixtures. All in all, an experience so bad that we cut our vacation short by two days just to get out of the hotel. I consider this hotel a fire trap. Please be wary of staying here!

kmlstaff, Director of Sales at Killington Mountain Lodge, BW Signature Collection, responded to this review
Dear KML Guest 81elliotj: Thanks much for your feed back and the important time it took to write it. We are a Vermont Ski Lodge in rural Vermont and you are correct - not a Ritz Carlton. We are a busy ski and group hotel and the property does show to some extent this volume of guests thru the door. When the hotel was built, AC was not included so we have had to come up with a unique work-a-round and now our rooms have the small stand-a-lone units to cool. As we are a "Lodge" we don't have all the features that an up-scale hotel does - thus, no bellman. However, if asked, any of the desk staff can assist with the luggage trolly we offer. The desk gentleman may not have the ability to have dental work done and I will not guess about his situation. However, if he was not able to provide assistance to you, we would have done our best to find an alternate. The pool has taken a lot longer for construction than we had planned and I do apologize deeply for that. It is hard when you can not control the pace that a job is completed. As far as the "light fixture" not working correctly, it appeared that it did not happen in your room (or am I wrong) so I'm not able to provide a follow up comment. Just FYI- we would have sent maintenance immediately and have had it repaired or moved the guest to an alternate room. Thank you again for your feed back as guest comments are our life-line and allow us an opportunity to improve. Best Professional Regards, KB-DOS

"Wonderful service, beautiful hotel"

5
08/07/2018

We stayed here July 7th 2018. Arrived late in the evening but were greeted by James who really did make our stay more enjoyable starting by making check-in a breeze with his fun and positive attitude and then keeping the hot tub open a bit longer past the hours as he saw we were enjoying it. Very nice hotel. Clean beds and are comfy along with beautiful balcony views. Amazing fun game room with giant jenga, connect 4 and pool table. Will absolutely visit again. Great hotel and location but the staff and James are what really made it memorable.

funandmemorable, Guest Relations Manager at Killington Mountain Lodge, BW Signature Collection, responded to this review
Thank you, Mark, for your five-star review! We are so pleased that you enjoyed the beautiful view, your room and the clean and comfy beds. It is wonderful to hear that you had such a great experience with James and found him so accommodating. We can't wait to see you again on your next vacation! --Kelly

"Very dated - grossly understaffed"

3
19/06/2018

Same person manned the bar, and wait staff, run to kitchen so people came to bar and thought it was on the self serve honour system! Pool closed - this SHOULD BE on the website. The luggage trolleys impossible to handle,wheels wouldn't work properly. Room - Bathroom door warped...wouldn't close, Previous guests dirty cups on balcony, underwear hanging in closet. Balcony railings and tables sticky, in need of a good cleaning. Beds were comfy enough Place needs repainting and updating Breakfast area - was supposed to be full buffet but instead you could make own toast but had to order hot items, which took a while. Had to go find some one to place order breakfast was in a conference like room with no ventilation. Coffee and hot water was slightly warm but by no means hot, even the fresh pot wasn't hot. Nice property for a hike, layout of the hotel is very nice and the area is beautiful

kmlstaff, Director of Sales at Killington Mountain Lodge, BW Signature Collection, responded to this review
Dear Previous KML Guest Amanda M: Your observation is correct...we are in the middle of changing seasons and a good many of the winter staff have moved on and we are not quite busy enough to move forward with summer staffing. That is indeed why you would see 1 person doing many different jobs. We are lucky that we have dedicated staff able to do many jobs which make them more valuable to the company. So sorry this was a negative for you. The "Pool Closed" is unfortunately listed on our web site as we are re-tiling it. The luggage carts do have 1 end you drive and 1 end you pull and sometimes it can be hard to figure out which is which. Many of the maintenance/housekeeping issues may have been able to have been taken care of right there on the spot had we have been made aware at the time. However, we strive to have everything 100% perfect in the room and we obviously dropped the ball this time. I am so sorry about breakfast. We do offer a very nice American style buffet breakfast when there is a large enough number of guests in house. Please allow us to host you again and make sure we put out best foot forward this time so you can be pleased with your stay. In closing, we too think our location is great for a hike and the area is stunning. Best Regards, KB

"I've never stayed in a..."

4
18/06/2018

I've never stayed in a BW signature Collection. This was on par with a Marriott. I liked the wood and stone. The staff we exceptional. They went out of their way to make us comfortable. We had questions about the heat, restaurants, etc. and they answered them all. I feel like they were a little short staffed, which resulted in a lot of hustle.

kmlstaff, Director of Sales at Killington Mountain Lodge, BW Signature Collection, responded to this review
Dear Guest MattKaps: The Killington Mountain Lodge has just recently become a member of the BW Signature Collection and we are only 1 of 2 in their collection right now. Thank you so much for noticing that our design is quite upscale and making the notation that we were similar to a Marriott was very kind of you. Staffing is a challenge for a good many locations but we do try to make the best of the dedicated folks we have. That's why you will be seeing some staff doing different duties during the day as each person here wears "many hats". We hope you visit us again in the near future and find good things to say again! Best Regards, KB

"Enjoyable stay"

5
08/06/2018

Great, friendly staff. We had a wonderful stay at this lodge. The common areas with billiards, oversized jenga and connect four was a great place to gather and have the kids play. Wonderful breakfast too!

funandmemorable, Guest Relations Manager at Killington Mountain Lodge, BW Signature Collection, responded to this review
Krista B thanks so much for your great review. We are so pleased to hear you enjoyed a wonderful stay with us and that you enjoyed our friendly staff. Also great to hear you loved the fun games for the kids and our breakfast. We hope you will return again one day soon.

"Refurbished??? Not really, but OK anyway."

3
04/06/2018

The New Life Hiking Spa is located in this hotel and we just returned from a four day trip. The hotel has supposedly been recently renovated but there were still issues. Carpeting was worn and many windows did not open. THAT BEING SAID, this was not a bad place at all. The staff is awesome, the breakfast looked bountiful (didn't actually eat it as the spa provided food). The facilities were clean. The hot tub was really nice. They should downplay the renovation to avoid overinflating expectations.

kmlstaff, Director of Sales at Killington Mountain Lodge, BW Signature Collection, responded to this review
Dear Killington Mountain Guest: Thank you for taking the time to offer your valuable feed back. All of the KML has been updated but the ski boots in the winter do take a bit of a toll on some locations of carpet. The windows do open but during the summer we offer each room climate controlled air conditioning and have found that some rooms leave the AC going and open a window also. Thus, we encourage our guests to take advantage of the AC and not open the windows in the summer. Thanks much for the kind comment about our staff. We certainly try to be memorable. And yes, the breakfast buffet is super each morning and many guests do enjoy it. I will pass along your comment to housekeeping that you found the facilities clean and we are very glad to hear you liked the hot tub. Have a great summer and thanks much for your comments! Regards, KB

"Love this place!"

5
17/05/2018

My family came to Vermont to visit friends. Found this hotel and so glad we did! We had a great time. The Staff was friendly, hot tub was very relaxing and the rooms were just what we needed. Can't wait to come back!

"No heat and no coffee"

3
14/05/2018

I read the multiple reviews before booking our room and figured we had a 50/50 chance on things being okay. The facility itself is a little beat up but I expect that from any ski lodge and could live with. We arrived after 10pm and our room was waiting for us. The one bad thing, we had no heat. It was a cool VT evening in May that felt more like March. Since we got in so late we didn't say anything about the heat thinking that we'd just get under the covers and would be fine. If the room were a normal temperature the bedding would have been fine but considering the room was exceptionally cold, the bedding was not sufficient and we all spent the night curled up in a ball trying to retain heat. We had an event to go to the next morning so we planned to leave the hotel at 8:30am. We went down to the breakfast room at 8:20am and they were out of coffee. We had asked but unfortunately since we only allowed ourselves enough time to toast some bread and grab a cup of coffee, we were not able to wait for them to bring more coffee. I wasn't expecting a lot but heat and coffee would have been nice. I think in the middle of ski season this resort would be a great time. The common areas were large and clean. The outside Jacuzzi area was beautiful and the multiple indoor fire places would add a nice warm touch in the middle of winter. If they could get the small details like heat and coffee down, I would give it a better rating.

kmlstaff, Director of Sales at Killington Mountain Lodge, BW Signature Collection, responded to this review
Dear KML Guest Judy S: Thank you for taking the time to offer your comments regarding your recent stay. This feed back allows us to see where our efforts need to be focused to obtain the best possible outcome for all involved. First, you are correct, we do have a few "ding's" here and there (commercial areas/guest rooms) as one would expect after just wrapping up a very busy ski season and I am pleased that you were able to accept that. May can be either quite warm or very cool and the fact that your room did not offer heat was a definite issue. With out a doubt, if we could turn the clock back, I'm 100% confident that we could have brought you another blanket so hopefully you would have slept very comfortably. In the spring and fall, it is hard as the heat is off in anticipation for the need for AC. For future knowledge, we always have a staff associate at the front desk for emergencies just like yours. I feel bad that you were not able to grab a nice cup of coffee prior to your departure. Our coffee is great and it was a shame that your time line was so tight. Breakfast food and beverage replacement does take a bit of time for our staff to process depending on several things, one of which is the number of hotel guests that need the item at any given time. Judy, thank you again for your feed back. Please be aware that guest comments are our "life-line" and allows us to continue to improve across the board. Have a great summer and we look forward to hosting you should your lodging needs bring you to the central VT area. Regards, KB

"Not bad but not good either"

2
11/05/2018

I hate giving bad reviews, but I'm afraid I must. This hotel was just really run down. The window in our room was broken, the safe was broken, and there was a stain that looked like blood on the shower curtain. The people there were nice, but there was a lot of cleaning that needed to take place. On our first morning there, we left the room for probably 5 hours and came back to find that the room had still not been serviced. I had to call Housekeeping to have them come clean the room, after they asked me, "Do you still want the room serviced"? When we got back, although the room smelled good, there was some sand on the carpet, and some other things that clearly had not been vacuumed up. I don't drink, but my husband ordered a scotch at the bar and they said they didn't renew their liquor license in time so there was only beer and wine. He was kind of annoyed at this. Granted, we were there at the very end of the ski season, and I can tell myself that they were going to clean before the start of the summer season but... On a positive note, the breakfast was great and the snacks they put out at night in the lounge were yummy. The hot tub was great after several hours of hiking, but the place definitely needs some TLC before I would stay there again. Oh also- under their sign, it says there is a "Spa". I asked the front desk about it and they had no idea what I was talking about. They said there were some wellness classes coming in, and maybe that was the spa. I thought that was kind of odd.

kmlstaff, Director of Sales at Killington Mountain Lodge, BW Signature Collection, responded to this review
Greetings Previous KML Guest: Thank you very much for taking the time to write this review which offers us the ability to revise our housekeeping and room maintenance process's to make sure that the negative things that you unfortunately experienced during your stay will be resolved and that the next guest's stay will not be impacted by same the issues your encountered. I also will apologize for the lack of a full service bar at the time you went to the Pub. The lack of liquor was a definite problem and has since been updated. Glad to hear you enjoyed the breakfast and snacks in the Pub - it is a highlight for most folks too. The hot tub is one of our best features and we are very pleased to hear it helped you after a difficult hike. The word "Spa" may mean different things to different people. I am sorry that the staff associate that was speaking with you at the desk didn't try to qualify what in specific you were looking for by asking a few more questions. We do work directly with an individual that comes to the Lodge and does personal types of massage. We could have offered this service to you and also advised you of the upcoming Hiking Wellness program that will be rolled out very very soon. Guest communication is our lifeline and we do wish that when you are in the area, you give the Killington Mountain Lodge another try to make sure we put our best foot forward for ALL of your stay! Best Regards, K B. - Killington Mountain Lodge Director of Sales & Marketing

"Best place in town"

4
10/05/2018

Access road hotel, awesome setting with stone fireplaces, movie theatre , games and amazing “get your feed on” complimentary breakfast James the manger is amazing and accommodating too Thanks for awesome stay every time!!!

funandmemorable, Guest Relations Manager at Killington Mountain Lodge, BW Signature Collection, responded to this review
Bean5683 thanks so much for taking time to leave us a review. It is great to hear that yuo loved our awesome stone fire places, movie theater, games, and breakfast. We thank you for your compliments about James, we will surely pass this along to him. You are welcome for the awesome stay, and please let us welcome you back again real soon.

"Found it after years of searching!"

1
07/05/2018

I've been travelling for business and leisure for more than 40 years, staying in thousands of properties. This dump is by far THE WORST hotel I've found in America, maybe anywhere in the western hemisphere. Let's start with the guest rooms. Do you like mold? Smells? Broken windows? Lights that won't turn on? Carpets which are older than you are? Floor lamps that don't work? How about a dehumidifier that's designed to vent to the outside (with a dryer hose attachment, hacked off by a pair of garden shears) sitting in the middle of the floor, venting right back into the room? If that's your dream vacation, you'll find all those here. How about a lobby with bare floors, and all the charm of a police station? Check. A 15-minute check-in? A disheveled desk clerk who can't figure out Best Western Rewards? No luggage carts? An honest-to-God dirt parking lot? Where else can you find that in America in 2018? Right here, believe it or not. The mold in the room was so bad my wife's allergies went into hyper-drive. We had to leave and find another property. And now I need to fight with VISA over the bill (we were told we would not be charged, but we were). Truly the most dreadful property I've stayed at in 40 years. Best Western should be ashamed of themselves for allowing this hellhole into their collection.

kmlstaff, Manager at Killington Mountain Lodge, BW Signature Collection, responded to this review
We apologize for your poor experience and impression of us. We do thank you for your input and we have shared your review with our staff. As we assured you when we called you on the phone tp personally apologize, your card was charged in error and we have refunded the amount charged. We appreciate your feedback and we hope to use it so that no other guest has such an unhappy experience.

"Killington Ski Weekend"

3
30/04/2018

Overall the Killington Mountain Lodge does a good job for the money. Nothing too fancy but the hotel staff went out of their way to make the guests comfortable. Rooms are fine, nothing fancy. No in room temp control and a few toilet issues but otherwise an OK stay for the price.

kmlstaff, Manager at Killington Mountain Lodge, BW Signature Collection, responded to this review
Thank you for letting us know about your stay and we hope to see you again very soon.

"Spring Break fun "

5
28/04/2018

This hotel is fabulous and we have James to thank! From the moment I called for reservations he set things in motion for this to be a special trip. I wanted a room/suite that I could bring my daughter, son in law and two grandchildren to. James made certain we had the exact room I wanted and set us up in a family suite that was wonderful! It was a corner room at the end of the hall, away from lobby noise. The room could not have been better. James was welcoming both in making my reservation and when we arrived! He had the room ready and couldn't have been more welcoming! My 3 year old granddaughter loved him and he even played hide and seek with her. He talked with her when she was sad and she got completely happy! The room was clean and very, very comfortable. The bedding was nice and comfortable, pillows fluffy and soft and our room even had two balconies! The price was amazing...we stayed two nights and wanted a third! The housekeeping staff, the lady at the bar...everyone we came in co tact with was absolutely wonderful! We will most definately be back!!

funandmemorable, Guest Relations Manager at Killington Mountain Lodge, BW Signature Collection, responded to this review
Julie V thank you so much for this awesome review! We are so glad you chose to stay with us for some Spring Break fun. It's great to know how awesome of a stay you had, thanks so much for sharing. We will surely pass on your kind comments to James, he will be very happy to hear. We can't wait to welcome you back again next time for another excellent stay!

"My favorite Spot to Stay"

5
24/04/2018

I go up to Killington 10+ times in a season to snowboard. This is my favorite place to stay. Rooms are nice and comfy. Continental breakfast is delicious and I love the hot tub, great view of the mountain both day and night. Location is great, less than 5 mins from multiple lifts and tons of restaurants.

funandmemorable, Guest Relations Manager at Killington Mountain Lodge, BW Signature Collection, responded to this review
bgilroy51388 Thanks so much for the awesome five-star review! We are so happy you visit us so often and we have your favorite place to stay. We love all of your great feedback that you have shared. It's so good to hear you love the hot tub, the location and the nice and comfy rooms. We can't wait to welcome you back next time for another great stay.

"Great stay!"

5
16/04/2018

The location and facilities are great! My boyfriend and I chose this hotel because we aren't really bed-and-breakfast-type people, and we were looking more of a real hotel. This was the perfect place for our ski weekend, and we would definitely go back. I highly recommend it.

funandmemorable, Guest Relations Manager at Killington Mountain Lodge, BW Signature Collection, responded to this review
lliberman123 thanks so much for taking the time to leave us a review. We are happy to hear that you loved the location and the facilities. So happy this was the perfect place for you and we hope we will get to welcome you back again next time!

"Good stay!"

3
11/04/2018

We had a nice stay at this hotel. The two guys who checked us in could have been more friendly by saying things like "welcome" and "enjoy your stay". They didn't say much and did't make us feel welcome when we arrived. The place is a old lodge that has been updated. The rooms were clean and basic. Walls are a little thin. You could hear noise from other rooms and doors slamming. Good place to stay when visiting Killington. Good breakfast in the morning and the girl attendant was friendly when we checked out.

funandmemorable, Guest Relations Manager at Killington Mountain Lodge, BW Signature Collection, responded to this review
Thanks so much glennrr for leaving us a review. We are so happy to hear that you had a nice stay at our hotel. We are very sorry for the unpleasant check in and we will address this. We appreciate your feedback and your candid comments as they help us to do our job better. We are glad that you enjoyed the breakfast and the attendant and had a friendly checkout. We do hope you will visit us again sometime.

"Ok for price but we won't be back "

3
09/04/2018

Our expectations weren't high for the price and location which were excellent. Breakfast was good value. However housekeeping really lets this place down - sporadic ‘cleaning' and retaliation when we didn't leave a tip one day as didn't have change - they cranked he heating up high - it was crazy hot when we came back! Vent to outdoors in room wall was blowing in cold air so got front desk to duct tape it closed - it worked but not what you expect! Beer cans floating in hot tub is gross - they should really restrict it. I wouldn't mind but I had little kids who wanted to go in there. It's a shame as this place has potential but we will pay more in future and stay elsewhere.

funandmemorable, Guest Relations Manager at Killington Mountain Lodge, BW Signature Collection, responded to this review
Thank you Helen for taking the time to leave us a review. We are glad to hear that you enjoyed the breakfast of good value. We're so sorry you had a negative experience in our hotel, as your experience during your stay sincerely matters to us. We would love to have the opportunity to address your concerns if you could reach out to us directly at the hotel. We appreciate you letting us know. Candid comments always help us do our job better.

"Can't beat this for the price!"

5
02/04/2018

I know, it is a Best Western, but it felt more like a Marriott. We took a last minute quick overnight trip to Killington and picked this place based on the pictures and it didn't disappoint. Guests were enjoying the hot tub (we did not go in) in the freezing weather. The fire places made it feel like a legit ski lodge. You could walk across the street for a great burger, gyro, and craft beer. The rooms were on par with a Marriott courtyard and the buffet breakfast was substantial. Lastly, the staff were phenomenal. From check in to check out, they were on top of it. Just 5 minutes from the slopes and a block from multiple ski rental places if you are renting.

InnisfreeHotels, Guest Relations Manager at Killington Mountain Lodge, BW Signature Collection, responded to this review
Thank you so much for taking the time to leave this wonderful review, mattkap! We're so pleased that you had such an excellent stay with us, and we're so happy you enjoyed the facilities, breakfast and our location! We hope to welcome you back again soon!

"I always enjoy staying here"

4
30/03/2018

Killington Mountain Lodge is one of the better places to stay on the Mt. Attentive staff, clean rooms and great breakfast. The shuttle to Snowshed is quick and convenient and most importantly, dependable. The driver, Gary, is a fountain of information on mountain conditions and local restaurants. The lodge itself is clean and comfortable, especially the beds. In the morning there is a great breakfast bar with a varied assortment fruits, cereals, eggs, etc. In the evening it's nice to pop into the bar for Long Trail or something to eat. Very relaxed and laid back. I'm looking forward to being back up there for some spring skiing.

InnisfreeHotels, Guest Relations Manager at Killington Mountain Lodge, BW Signature Collection, responded to this review
Thank you so much for taking the time to leave this review, frnjan! We're so pleased that our staff provided you with excellent service, and that you loved your room and breakfast! We're happy that you loved every minute with us, and we can't wait to welcome you back soon!

"Great place to stay at Killington!"

4
28/03/2018

My family and I went to Killington for our Spring Break vacation. We stayed at the lodge for four nights. I will stay again if I ever come back. The hotel is pretty, the rooms are spacious, the breakfast is wonderful, and is very close to the ski mountain and restaurants. The hotel provides a shuttle to the mountain. The hotel personnel is very friendly. After skiing my kids enjoyed playing at the pool table or with the big connect four. The hotel also has a movie theater and a pool.

InnisfreeHotels, Guest Relations Manager at Killington Mountain Lodge, BW Signature Collection, responded to this review
Mariela, thank you so much for taking the time to write this review! We're so pleased that you had a great Spring Break stay with us, and that you loved our hotel, your room and breakfast! We can't wait to welcome you and your family back again soon!

"Great staff, sad room"

2
24/03/2018

Too many room issues to mention. Analog tv, portable heater, exhaust for humidifier in room not connected, cable and electrical outlets have gaps, cable for tv run externally around a door, possible mold in bathroom, cosmetic issues, etc.

kmlstaff, Director of Sales at Killington Mountain Lodge, BW Signature Collection, responded to this review
Dear KML guest: Thank you for taking the time to report the issues listed above. It is our hope that each guest has a super stay but we fell short on yours obviously. We are just coming off a very busy ski season but of course, that is in no way an excuse for what you saw that was not up to standard. We will make sure to correct as much of your feed back as is possible and again, thanks much for your timely and honest feed back. Best regards, K

"Girls Trip"

4
22/03/2018

This hotel offers a lot of awesome perks including: breakfast with a waffle bar (delicious), giant outdoor hot tub, and a bar with games (giant checkers, giant jenga, pool). We didn't spend much time in the room but it looked like the prior occupants had a fun night in the room. Our room was on the third floor overlooking the pool area and one of the windows was broken so it wouldn't lock closed and the screen was dented. There was also some damage to the wall. But the sheets, beds, and bathroom were all clean. We notified the front desk of the window and they offered for us to change rooms. Overall I was very satisfied with this hotel and would stay here again.

InnisfreeHotels, Guest Relations Manager at Killington Mountain Lodge, BW Signature Collection, responded to this review
Thank you, Meredith, for taking the time to write this review! We're so pleased that overall you had a great stay with us, and that you enjoyed our amenities. We're sorry about the issues you faced in your room, and have passed this information along to our management team. We're happy that your overall experience with us was pleasant, and we can't wait to welcome you back again!

"Cozy and Friendly!"

5
20/03/2018

My family stayed here for 5 nights and we LOVED it! Check in was super easy, and we were welcomed into a lobby area with a huge fireplace. This place is so cozy with it's rustic mountain decor! On the first floor there is a pool table and some other games, a bar area, and another sitting area with a fireplace. In the evenings, we would come down and sit in the bar area or play games. You can order some food, have free hot chocolate, tea or coffee at any time during the day and the WIFI (free) is very good. On the main floor, they show 2 movies per night, one for kids at 7pm and one at 9pm. If you're into hot tubs, there's a huge hot tub outside with a fire pit. It was so pretty especially while snowing. For those who would prefer to stay indoors, there is also have an indoor pool! There is free breakfast in the mornings and it's actually quite good with lots of variety. There's always somewhere to sit (not over crowded) although it is most crowded at 7am since everyone is itching to get to the mountains by 9am. The rooms are nice, nothing too fancy, but clean. I didn't like the sheets on the beds so much as I would have preferred a nice thick duvet (it's just a covered comforter), but they were comfortable. The room comes equipped with coffee machines, a small fridge, a safe, and a hair dryer. If there was anything I could change, it would be the bed sizes... the double beds were a little "cozy" for us (family of 4) and maybe queen beds would be a little more comfortable. We've skied quite a bit on the west coast and Quebec. This was our very first ski trip in the East (Vermont). We felt very welcomed by the staff at the hotel and my kids (8 and 6 years old) had loads to do! I felt as if we were in a cozy little mountain chalet and that is exactly what I would want on a skiing trip! We will most definitely return to this hotel when we come back to Killington.

InnisfreeHotels, Guest Relations Manager at Killington Mountain Lodge, BW Signature Collection, responded to this review
STK23, thank you so much for taking the time to leave this excellent feedback! We are so pleased that you and your family had a five star experience with us, and that you loved all of our amenities. We love reading that our staff made you feel welcome and accommodated during your stay with us, and we cannot wait to welcome you and your family again!

"Powder ski trip at Killington"

5
16/03/2018

Very nice hotel. Accepts dogs. Very quiet room. Excellent breakfast served to prepaee you for a solid ski day. They provide free shuttle but also close to the ski resort. Coming back and relax in the hot tube after an amazing ski day. A place to stay if you want a great time before and after your ski day. ALL staff was agreable and very accomodating from booking until the end.

InnisfreeHotels, Guest Relations Manager at Killington Mountain Lodge, BW Signature Collection, responded to this review
Thank you so much for taking the time to write this review! We're so pleased to read that you had such an excellent stay with us, and that you enjoyed our hot tub after a long day on the slopes! We're also pleased to read that our staff made you feel warm and welcome during your stay. We would love to welcome you back next time you're visiting Killington!

"Clean and great location!"

4
15/03/2018

My husband and I stayed here for 3 nights. The hotel is clean and in a great location. Breakfast was included and had good options. The hot tub was nice after a day of skiing. We would stay here again. Good value!

InnisfreeHotels, Guest Relations Manager at Killington Mountain Lodge, BW Signature Collection, responded to this review
Melanie, thank you so much for taking the time to let us know your stay with us was great. We're pleased that you loved our location, breakfast, and hot tub! We can't wait to welcome you back again soon.

"Would not stay here again. It is falling apart"

2
14/03/2018

The manager ended up moving us and comping a room because it was awful the whole time we were there. Kids were permitted to run all over the hotel all hours of the night and nothing was ever done. The items in the rooms, like bed, drawers, bathroom items, were falling apart and I have picture proof. The beds were awful and I ended up going out and buying a pillow to sleep since they were so bad. The bar was packed with kids that were never kicked out and the shuttle took you to the bottom of the mountain by the kiddie trail so it was useless for novice people. The bartender was the only person who cared about the guests, but was hardly ever behind the bar. The cords for the television were hanging from the walls with tape and the rooms were NOT clean at all. Would not ever stay here again.

"Perfect location, great for families"

4
06/03/2018

Killington Mountain Lodge is a perfect location and a great facility for families. The management still has a few kinks to work out - but overall, it was a great place to stay. I really had no issues with the stay but since you are a small staff trying to manage a fully functioning lodge, it was noticeable and keeps you from getting a 5... and only those that have little patience and 'snotty' attitudes will get annoyed with the smaller details (bar opened a few minute late, food service was a bit slow but on the flip side, the breakfast was amazing, the constant fireplace was homey, the waffles were delicious and your poolman who also served as the facilities manager and live musician was charming as can be). Myself and my boys loved every minute.

InnisfreeHotels, Guest Relations Manager at Killington Mountain Lodge, BW Signature Collection, responded to this review
Thank you so much for taking the time to leave this review, Dani! We're sorry that you felt our staff was not performing to their fullest, but they work very hard to make your stay comfortable and we truly appreciate your patience. We're happy that you loved every minute with us, and we would love to welcome you back soon!

"Family friendly resort"

5
06/03/2018

A little worn around the edges but absolutely family friendly, affordable and welcoming. Excellent access to the slopes. COMFY beds invite you to crash after a long day's skiing. The included hearty and tasty breakfast will fuel another full day of skiing. Welcoming and caring staff.

InnisfreeHotels, Guest Relations Manager at Killington Mountain Lodge, BW Signature Collection, responded to this review
Thank you, Felicity, for taking the time to leave this review! We're so happy you enjoyed your stay with us, and that our staff helped make you feel warm and welcome. We cannot wait to welcome you back soon!

"Stay at Killington Mountain Lodge"

5
06/03/2018

Our stay at the KML was fabulous! Our room was clean and comfortable. The staff at the Lodge were very personable and assisted us as we expected. The breakfast buffet was delicious with varied food each of the two times we attended. We'll return in the near future and would highly recommend the KML to others!!

InnisfreeHotels, Guest Relations Manager at Killington Mountain Lodge, BW Signature Collection, responded to this review
Kevin, thank you so much for leaving this feedback! We're so happy that you felt comfortable during your stay, and that our staff helped make your stay even more special. We cannot wait to welcome you back soon!

"Rustic accommodations close to Skiing and Dining"

3
05/03/2018

When we looked into lodging to ski at Killington last weekend, we kept hearing friends say to stay at the Grand, and not to go elsewhere. Well the Grand was going to be a $600 difference for the weekend and we pretty much just needed a place to sleep, so we booked a room at the Killington Mountain Lodge for my husband and 17 year old son and I. I am glad we did. Our experience was just what I expected based on reviews - rustic, comfortable, and fun. We stayed in a Double Queen room which came with a mini fridge, tv, and desk area. The room was warm at night and overlooked the outdoor heated pool/hot tub. Yes, the brown carpet was a bit outdated and the sink was a bit of a challenge to turn off. There was a slight musky smell, but overall it felt clean, and the beds were comfortable. I expected all of this because of other people's reviews, so there was nothing to complain about. I have very sensitive allergies, and did not have any symptoms suggesting mold or mildew or smokers in the room. We used the outdoor pool which is mostly a very over-sized peanut shaped hot tub. It was always very hot and had constant bubbles. The water was a bit murky, but we did see them testing it. So we were hoping it was treated as there were a lot of people using it throughout our stay. We appreciated the complimentary breakfast. Each morning, scrambled eggs, fried potatoes, ham and sausages were served. There was a waffle making station, and cereals and fresh fruit. A coffee/tea/juice station was available for drinks. They did a decent job keeping the food fresh and refilled. There are a few games and a pool table upstairs next to the breakfast area, and several seating areas near large fireplaces if you want a place to hang out that isn't in your room. The staff was very friendly and helpful when we forgot our toothpaste to provide enough for our three night stay for three of us. I tend to be pretty picky about where I sleep, and because of the expected rustic "charm" of the lodging, I can say I would probably stay here again for the price paid and the value we received. It is a 3 minute drive to the slopes with a free and friendly shuttle available door to door if you choose to use it.

"Enjoyed our stay."

4
04/03/2018

We enjoyed our stay at Killington Mountain Lodge. The location is very convenient to get to base of Killington. The smell of the lit fire when you walk in which automatically makes you feel like you are at a ski lodge. When we initially arrived, they said that our room wasn't available but moved us to another room. Our room was comfortable (but there was a broken window... which didn't really bother us). There is always coffee/tea/hot chocolate available throughout the day which was a plus. There were even cookies and apple cider available in the afternoons which was a great treat after skiing. The free breakfast was a plus, and they seemed to have something for everyone. There was a make your own waffle station which was a bit hit. In the late afternoon/early evening, we took advantage of hanging around the rec room area to play pool/jenga/connect four. We picked this hotel solely on an outdoor hot tub which we did take advantage of, and it didn't disappoint. When you are sitting in the hot tub, you can see some of the trails on Killington. Overall, we had a great experience there. The facilities are dated, but that didn't bother us. We are planning to stay here again next year.

InnisfreeHotels, Guest Relations Manager at Killington Mountain Lodge, responded to this review
Thank you so much for this excellent feedback! Our staff works very hard to make you feel welcome and warm at our hotel, and we're happy to read that overall you had a pleasant stay with us. We can't wait to welcome you again next year!

"BOOK IT!"

5
01/03/2018

Very nice Staff! We had an amazing 4 nights there! The price was reasonable. At arrival they told us that the jacuzzi wasn't working so they offered us a full refund or a very good discount. We decidet to do the discount. The nice surprise was that that they fixed the jacuzzi the next day! The breakfast was AMAZING, i really enjoyed their waffle station. The dinner at the hotelbar was the only -point i would give them since it was overpriced and the portion size was small. But other than that a great place. The bed was comfortable and the room was big and clean. Thank you for this great experience we will definitely be back!

"Great Service"

4
28/02/2018

I stayed at the Lodge for the Spartan Race weekend. I booked the wrong nights but the front desk took great care of me and made sure that I had a room for the nights that I needed. The hotel was neat and clean and the room spacious enough for a couple. I was happy with the hotel for the amount of time I spent there.

"OVER ALL NICE PLACE"

5
28/02/2018

Nice clean place, about a minute walk in ski boots to lift, we had one small problem (BROKEN TOILET SEAT) called the owner and he had some one out in a hour and had it all fixed up. nice laundry equipment that's in a closet (quiet) and good space in living room to wind down after skiing. I would recommend this to others

"Only place we'll stay!"

5
28/02/2018

For the past 3 years my boyfriend and I have stayed at KML for our anniversary weekend... I had stumbled upon the lodge through Groupon and thought we'd give it a whirl. Four years later, we refuse to stay anywhere else. The lodge may not be the most updated, and there are always a few bumps int he road but thats life and the staff, some in particular make up for it. Killington is an outdoors community so you shouldnt plan to spend all of your time inside and in our experience between the staff and accommodations it all balances out- when we have found ourselves inside KML has fun large games, like connect four, and jenga, a pool table and two beautiful fireplaces as well as a massive hot tub. They also offer a wonderful breakfast buffet and a cute bar help that set the perfect lodge atmosphere. I always forget her name, but the one woman down at the front desk in particular always deserves a special shutout from us- every year she goes above and beyond- making our stay extra special and taking the time to make us feel like more than just customers. This past year she had a anniversary card delivered and a bottle of champagne, not every place does that! The lodge is the perfect location, close to the mountain, hiking trails, local state park, etc. Theres a golf course right next door, for golfing or just a nice little morning or evening walk. We really cant say enough good things about our time at the lodge and always look forward to our next trip up.

"Best Presidents week ever!!"

5
28/02/2018

My entire family including 6 grandchildren and 8 adults stayed for the busiest week of the season and could not have had a better time. services were excellent and breakfast amazing. Rooms clwean and comfortable. Home away from Home for a week.