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Best Western Grand Hotel, Kielce

Sienkiewicza 78, 25-501, Kielce, Poland - See on a map
Best Western Grand Hotel - Best Western Grand Hotel The Best Western Grand Hotel is ideally located in the center of Kielce. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Grand Hotel is situated in the city center, only 100 meters from the train station and close to important business areas. We offer 122 comfortable single, double and triple rooms with a four-star standard, including 4 apartments. Our standard rooms are also air-conditioned and equipped with minibars. All rooms are equipped with bathrooms with bathtub or shower, free wireless internet and supported TV. At the Victoria & Oran'eria restaurants, the menus offer traditional Polish cuisine as well as Mediterranean specialties. Cozy interiors and professional service are accompanied by exquisite flavors, aromas and Chef's specialties. The Klimt Cafe is a great place for after work meetings, filled with aromas of many different coffees. The Best Western Grand Hotel is a perfect for conferences, congresses, banquets and other meetings. The air-conditioned conference halls with modern equipment have total area of 1,100 square meters and altogether including the foyer can accommodate up to 1,000 guests. The hotel offers professional conference service and wide range of coffee breaks, lunches and dinners. After a hardworking day we invite guests to visit the fitness center, take steam bath or indulge in a massage to relieve the stress and tensions of your work day. Hotel offers spaces on toll parking and animals are accepted.

Best Western

Grand Hotel




Hotel advantages

  • Restaurant
  • Spa
  • Air conditioning
    Air conditioning
  • Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
  • Massage services
    Massage services
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
  • Casino
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Guest reviews

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Certificate of Excellence 2019
based on 163 guest reviews
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Sleep Quality

"Not a good choice"

elainedA3914QG, San Francisco, California 20/08/2019

There aren't a lot of choices in Kielce but this is not a good one. There is limited parking in front. When we left for the wedding we were attending, we specifically asked where we should park when we returned late at night. We were told “don't worry, I will let you in”. We returned at 11 and a different clerk was there. There were 2 weddings going on here and there was no parking in front. She basically said “too bad. We don't have any parking”. I begged her as we had NO idea where to park the car. This hotel is not in a busy commercial area. She said there was nothing she would do. After more begging, the mgr came out and said the same thing. I repeated what the first clerk said and told him I would never have booked here if I had known there was no pkg. He finally said they had a parking lot behind the hotel (so they DID have pkg) and there were 2 spaces left so he would let us in. In general the room was ok but what do you expect for $75/night. Doubt I will have occasion to be in Kielce again but I certainly won't stay there and I will be reluctant to stay in any Best Western again

"Proceeds over safety"

User 10/07/2019

Was attacked in the middle of the night during a booking with Expedia. Requested a refund since I had to leave the city for safety reasons. The hotel refused to refund the additional nights I paid for but could not use due to safety concern.

"Business trip"

Quest67054846324, Preston, United Kingdom 26/06/2019

I visit Kielce often for a mix of business and pleasure. I have stayed in many hotels in the city and Best Western is and excellent hotel in a great location. Extremely helpful staff. I will definitely be staying here again.

"Used and wet condoms in my room"

User 23/04/2019

I booked this hotel as I could see it has quite high guest's reviews and seemed to stand out from any different hotels in Kielce. Sadly, I made a huge mistake. Big, well-known hotel chain name does not always mean high quality. I've been staying there 4 nights. Over the first night I wasn't aware of problem. The real shock hit me on the 2nd day when I opened a bin located just right in the room. Two, used, wet condoms glared my eyes so I needed some time to figure out what I'm looking at. That was absolutely the worst experience I have ever had. It have should never happened in 4 star hotel.

DanielS13311, General Manager at Best Western Grand Hotel, responded to this review
Dear Madame, thank you very much for this comment and expressing your thoughts about hotel room clenaliness. We treat all information from our guests very seriously. As you mentioned our hotel is prised very high for its room celanliness and guest service in general. We are trying to do our utmost best to please our guests and offer them save, clean and well kept rooms. This unususal incident happened to you was deeply analysed by our personel and outcome of our investigation will be used to offer even better service to our guests in the future. With my personal apologies I wish to see you again in our hotel and proove that we can change some failures in success with hepl of our guest and their candid communication. With all respect, Paweł Pytlakowski, General Manager.

"Comfortable Hotel "

Hawkesy64, Peterlee, United Kingdom 13/10/2018

The hotel is very accessible and close to the main thoroughfare that runs through the centre of the town. Always clean and the breakfast is ok and if you use the restaurant on an evening the food is very good. I gave been four times this year and every visit had been excellent. Staff are always cortious and any requests are dealt with.

"Good hotel "

alinumber7, Leeds, United Kingdom 12/10/2018

Clean comfortable room. Found the hotel to be in a good location in the city close to the main shopping centre and just around the corner from the Irish Bar whatcha was a plus! Easy check in and spacious room with nice bathroom.

"Nice comfortable hotel with average breakfast"

User 27/09/2018

Comfortable, spacious and clean room, close to city center, staff was fine. For comming by car please check the arrival because the hotel address will bring you to closed street... Breakfast for 4* hotel was ok, but not somehow special and needs to be improved.


User 27/05/2018

It's a good and well placed hotel. I have stayed there one night and have had a dinner and don't have reason to complain for something. I shall use this hotel in the future if needed to stay in that town.


nkrush223465, Ruse, Bulgaria 14/04/2018

When I return to Kielce again, I will choose this hotel again. Why? - because of the vicious - clean, comfortable, well positioned, fast internet, great breakfast, and very kind service. Excellent hotel.

"Dirty not sanitized bathroom - horrible experience "

adelinadobrete, The Hague, The Netherlands 01/03/2018

After a flight delay of 5 hours, all I wanted was a warm, clean hotel room to rest. When I arrived, my room key did not work. Went back to reception to notified the staff and I was scolded that I don't know how to use the electronic key. An employee joined me back to my room (didn't even bother to offer to help me with my luggage). The key did not work and the room was open with a master key. When I asked the employee how will I enter the room if I want to go out, the answer was “maybe the key will work later” ..?!?!?!? During this entire episode, I did not receive any apologies as the employee were to annoyed that I dared to bother them. Furthermore I was shocked when I enter the bathroom - there was urine in the toilet, the mirror was dirty and there was hair in the sink. This is not a 4 star hotel and I regret my booking.

"Very disappointing New Years Eve party"

User 13/01/2018

This hotel looks promising, however we attended a new years eve party that was not so great at all. The food was disappointing and so was the horrible pottatoe vodka on the table. Out of all dishes served, alongside with the desserts the only agreeable dish was the duck. And it was missing the sause that was stated in the menu.. The worst part of all was the absolutely awful band that played twisted versions of some songs and various other monstrosities. The pregnant lead singer managed to destroy about 10 classics while sitting down.. our party of 10 , mainly 30 year olds did not get to dance or enjoy a single song. We even attempted to crash the private party downstairs just to have a dance... bad form and bad music altogether. The hosts did not interact with guests, this just felt as a regular restaurant dinner with below average food and extremely overpriced .

"Good hotel for a price"

291darekr, Chicago, United States 10/01/2018

Very nice, quiet hotel, clean very helpful staff. Hotel near center of the town and train station. Excellent breakfast for very reasonable price. Nice bar open till midnight every day, I would recommend this hotel.

"Very good but kinda expected more from the 4* hotel"

Klaudyna K, Aberdeen, United Kingdom 16/08/2017

I would describe it as a 4* hotel on a budget... There was a mini bar and a safety deposit in our room but neither worked (why are they there then?). We arrived at a very hot day and wanted to chill some bottled water but the temp. of the mini fridge was the same as the room temp ;-/ When told reception it does not seem to work they said: "that's how they all are- it's normal" and about the safety deposit: "none of them work and if you want you can leave your valuables at the reception"... OK... At least air con worked fine :) Apart from that service very polite and helpful, nice buffet breakfast and lovely wedding venue (had my friend's wedding there). Perfect location, but in Kielce city centre everywhere is quite close by :)

"Half Board bluff"

YANUSZT, Tel Aviv, Israel 14/07/2017

We stay in this hotel for 3 days. Good location, not professional staff and most important HB trick . We buy HB for 3 days that means breakfast and dinner each day. Breakfast was Ok but for dinner they provided vouchers - 80 zl (20 $) for two ,instead full dinner meal. The restaurant was very expensive with no big choose and empty. So each day we have dinner with of course extra pay. Good for hotel business !!! Never return to this hotel.

"Good Location Near Railway Station But That's It"

Alan W, Swindon - England 26/06/2017

I stayed here for one night during the UEFA under 21 tournament. The hotel is right opposite the main train station. So it's an ideal place to stay if you have an early train to catch. The room was small but had everything I needed. The breakfast was good with plenty of choice. Unlike the other hotel I stayed in in Kielce I found the reception staff here to be unwelcoming on arrival and rude on departure. On departure I was checking out and waiting for my invoice when a man butted in and the receptionist dealt with him there and then even though he was dealing with me first. It didn't create a good impression. The only way I'd recommend this hotel is if you have to catch an early train simply because it's right opposite Kielce Glowny. Otherwise choose somewhere else.

"great stay"

Bever007, Eindhoven, The Netherlands 15/04/2017

stayed for 3 nights at a rate of € 31,- per night, incredible cheap. great value for money, even if the rate would be double the amount we've paid. location is very good. room wasn't too big but didn't need a big room anyway. would definitely stay here again

"Good Quality Hotel"

User 07/03/2017

I stayed last week during Enex exhibition. The hotel is not far from the main road to Warsaw. Room clean, hairdryer is available. Kettle for tea and coffee and complimentary water. Great restaurant and very good breakfast. The chef prepared the omelette of your choice. Hotel next to Sienkiewicza Street, long promenade.

"Restaurant & hotel OK "

alfonso p, Ankara, Turkey 16/02/2017

Comfortable hotel but avoid low level rooms facing the main roundabout, they're a little noisy. Fast check-in, the double room was clean, small but well furnished, I liked the large shower. Hairdryer is available. Kettle for tea and coffe and complimentary water. The fitness room is the smallest you can imagine with 4 machines a stepper a rower (goodchoice) a ciclette and a rolling carpet. A very large mirror and no windows. At least there is something. Breakfast was good in a small but nice hall at ground level with a large window facing east and floaded by sunlight. The chef will prepare the omelette of your choice, cheese saumon fumé and fruits available and much more. I enjoied the good restaurant in the structure.

"Lovely hotel"

User 29/10/2016

A clean comfortable hotel that is centrally located for town centre, cafes, shops and bars. The hotel is not far from the main road Warsaw to krakow, so would make a good half way stop. I was there on business but made use the bar & breakfast only, these were good, but I did not have evening meal so cannot comment. The reception and other staff were all very friendly so that was a bonus. My room was at the rear of hotel so quiet, but the front is on a main road, so I would imagine requesting a back room would be a good idea

"Good descent hotel"

User 10/09/2016

I stayed last week during an exhibition, the hotel fulfills the minimum requirement. Clean bed, renovated toilet, nothing fancy. Stayed for 2 days, room size was ok. Location is good, with easy access to the pedestrian street.

"Positive overall experience "

SchwarzwaldTraveller, Munich, Germany 08/09/2016

Reasons to stay here: - central location opposite train station and within walking distance of Kielce town centre - Newly refurbished rooms with air conditioning and new, modern and bright bathrooms - Excellent breakfast buffet with a large selection of foods, healthier options include plain yoghurt, a variety of nuts and seeds and eggs made to order - Good selection of international news channels Areas for improvement: - Wifi is free but login process is annoying as a cryptic password needs to be entered every time - Both breakfast area and hotel lobby are poorly lit and look slightly dated - have breakfast outside on the terrace if you can .. but be aware: - The breakfast terrace is a designated smoking area - Trying the emergency exits I was surprised to find the street exit from the south wing / conference area were LOCKED and I had to find my way from there to the lobby through an unmarked corridor! This is definitely not acceptable.

"Fantastic Hotel."

Dean S, London 04/09/2016

Am I reading the right reviews? Smelly? Overpriced? Ok maybe I must have just been lucky with my room because I thought it was amazing! The bathroom was 5 star! It was so new and clean I cleaned the water off the shower after because I didn't want to ruin it! We paid £62 for 2 nights....sooooo cheap! Reception staff were great, can't remember checking in as we were there for a wedding and went to that hotel first...lots of vodka ?? Thanks for the great stay!

"Good hotel for short stay"

DanielD_27, London 09/08/2016

Decent place, centrally located, rooms not big but comfortable. The big downside was Internet. Not only was the signal very weak but I had to re login every 30 min. Breakfast fine, I would like to see better selection of hot food as they only served sausage and scrmbled or fried egg, but it was alright.

"Good location, nice hotel"

Tommy1000000, Stockholm, Sverige 25/05/2016

I have stayed at tis hotel many times. It is in the middle of the town and has all what I need: Bed, food, wifi, lobby bar. Only small minus in the lack if business center. If nothing changes, I will keep coming back.

"Central location "

Jon M, Haymarket, Virginia 11/12/2015

Great location in the center of the city. I was in town for the MSPO show and glad our company arranged this stay location. It was convenient to the convention center, maybe a 10 minute drive. It was also very convenient to walking downtown to any number of restaurants. My room was very comfortable & spacious. The AC was good and the bathroom was clean. My one complaint was the wireless Internet connection, very spotty. The breakfast buffet was well done and plenty of choices for any appetite.

, Kierownik at BEST WESTERN Grand Hotel, responded to this review
Dear Sir, Thank you for devoting your time to share your opinion regarding your recent stay in Best Western Grand Hotel Kielce. We are very pleased to hear that you enjoyed your stay.Our attitude is “I care” and reading such nice words is even more that reward for all the efforts that the hotel staff make to fulfil our guests' expectations. We will do our best to maintain your opinion about us and to fulfil our your expectations.I hope that next time your plans will bring you back to our Hotel. Best regards, Pawe? Borowiec, Revenue Manager.

"Great hotel and restaurant"

User 05/11/2015

Clean, nicely decorated. Good restaurant and service. Location is right opposite the train station but the hotel also has its own parking ground. The windows don't let any noise through. Walking distance from the shops. The food in the resaturant was good and reasonably priced. Breakfast is a buffet with a good selection of choice.

, Kierownik at BEST WESTERN Grand Hotel, responded to this review
Dear Guest. Thank you for your kind compliments on Best Western Grand Hotel. We are glad you have enjoyed our hotel location and our service. We will be happy to host you again In BW Grand hotel Kielce. Best regards Pawe? Borowiec, Revenue Manager.

"Luxury at a reasonable price"

User 16/08/2015

Stayed here for 3 nights for a wedding reception and we were very impressed with this hotel. The room was very clean and well equipped, the beds were extremely comfortable (the most comfortable hotel bed I've ever slept in). Staff were all very friendly and helpful. We called reception on the morning of the wedding to ask for an iron and ironing board, the maid arrived within a couple of minutes with them. The air conditioning worked really well and was much needed after the 35 degree heat outside. The food in the hotel was all very nice. The hotel is directly across the road from the railway station and around the corner from the main shopping street so 10 out of 10 for location.

, Manager at BEST WESTERN Grand Hotel, responded to this review
Dear Guest, It is very nice of you to spend some time sharing your opinion about BW Grand Hotel. We deeply appreciate your comments about breakfasts - nothing makes us happier than a satisfied Guest. Please do visit us again. Kind regards, Pawe? Borowiec Revenue Manager.

"Overpriced "

slabinski c, Toronto, Canada 01/06/2015

Greeting mediocre Facilities good restaurant spacious,good breakfast service Some staff extremely helpful re late visit to spa facilities Room comfortable clean lack of coordination as to which room is prepared for the next guest.Sheets were changed for the next guest while room was still occupied by me. Front desk management responsive to suggestions and comments .

"Great hotel but they dont answer to emails"

gabriele1976_11, Sardinia, Italy 24/02/2015

Rooms are really clean and staff at the reception is really kind and helpful. I like it. However i am a bit surprise that they didnt answer to my email when i asked some info about the hotel and prices. Also by phone is not so easy to contact them. Anyway Hotel is really ok and close to the city center. I recommend it but remember they may not answer to your email . Beds are confortables are rooms are ok

"Nice and cosy hotel"

875Borco, Skopje, Republic of Macedonia 16/12/2014

I have stayed in this hotel during my business trip in Kielce. The hotel is very nice with very pleasant stuff who will never bother you with ridiculous rules as it is usual in most of the hotel. And price . . . excellent for the services they offer. Breakfast is served in a very good restaurant. They also offer a special made omelet in front of you. Rooms are nice and clean. For 3 day stay here you will pay as for one hour in Brussels :) . The hotel is on very good location near by railway station and bus station and has good tradition. I am the most impressed by the stuff, they are so good and polish. . It seems, according its tradition and respect the hotel is very popular in Kielce and locals organize lot of celebrations there so you can enjoy their culture even too. From the hotel begin a very long Kielce pedestrian street and you can enjoy the specificity of the local manner of living. I recommend this hotel sincerely.

"Nice hotel lousy service"

MickeyHacohen, Jerusalem, Israel 15/11/2014

If you realy have something to do in Kilce you will enjoy your stay if you do not need help from the staff. this hotel is located perfectly on the main road and the rooms are big and very comfortable. the food for breakfast is rich and tasty.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.