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Best Western Hotel Key Ambassador Resort Inn, Key West

3755 S Roosevelt Boulevard, 33040-5255, Key West, United States - See on a map
Best Western Key Ambassador Resort Inn - Welcome to the Best Western Key Ambassador Resort Inn The Best Western Key Ambassador Resort Inn is ideally located in the center of Key West. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Want to escape? We’ve got the key! Make it an island getaway at Best Western Key Ambassador Resort Inn. This delightful Key West resort is a destination all its own, with stunning ocean views, spacious waterfront pool and shuffleboard court, Cheekie Hut, even an iguana or two. Nestled amidst seven lush acres on the quiet side of the island – but still near the heart of America’s southernmost city – the ideal location promises a Florida vacation that is as restful, or as rambunctious, as you like. And if your favorite travel companions have four legs, our pet-friendly Key West hotel welcomes them, too. Everything is easy at the Key Ambassador. Enjoy thoughtful comforts in every room as well as conveniences like complimentary breakfast, free parking and courtesy airport shuttle. Make the most of the island’s exquisite morning sunrise from your private, oceanfront hotel balcony. Lounge around the pool whilst indulging in sips and snacks from our Cheekie Hut, poolside bar. Venture out to explore Key West’s attractions and activities. our on-staff concierge and on-site trolley stop mean you need never wonder where to go – or how to get there. There are so many things to do in Key West! Spend a day fishing, snorkeling, diving or parasailing. Hop on – and hop off – the Old Town Trolley for easy access to popular attractions like Ernest Hemingway Home & Museum, Harry S. Truman Little White House, Key West Shipwreck Museum and Key West Lighthouse, just to name a few. Explore nature via the Florida Keys Eco-Discovery Center and Key West Aquarium. Take in myriad festivals throughout the year – Fantasy Fest, Hemingway Days, Bight Before Christmas – and the vibrant Duval Street scene every day. Check into our charming, oceanfront hotel in Key West for its ideal location, ample amenities and easy access to everywhere.

Best Western

Hotel Key Ambassador Resort Inn

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 2173 guest reviews
NOTE ISSUED
Excellent
762
Very Good
817
Average
361
Poor
138
Terrible
95
REFER TO NOTICE
Business Business
77
Couples Couples
841
Family Family
761
Friends getaway Friends getaway
304
Solo travel Solo travel
47
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Not upto standards"

2
caroleb571, Winter Haven, Florida 15/05/2019

Arrived here not knowing the construction was going on, but that did not really affect our stay much. This is a very tired hotel, which is going to be a Hilton soon, hence the refit. Hotel rooms were very poor, stained carpets, chewed up furniture, you get the picture. We got a second floor view of pool and sea which was nice. Bedding was clean or I would stayed elsewhere. We had TERMITES in bathroom which my husband killed every day, even our Neighbor's had them too. Breakfast was typical Best Western which was nice. Pool was nice, but the pool decking could have been cleaned it was filthy to walk on, Tiki Hut was great with nice food too. Would not stay again, and if I had not pre paid in advance would have found another hotel for the price we paid, it is not worth even 60.0 a night and we paid much more. On check out the girls looked dis interested in hearing about the termites, maybe they are leaving once it is a Hilton?

"A solid reasonably priced place"

4
antonyb84, Chesterfield, United Kingdom 12/05/2019

We stayed here for 3 nights and we were a little apprehensive because of the references to the impact of the on going construction work. Like loads of others who have commented we didn't know about the intended construction work when we booked and personally I think it's a bit naff of the hotel not to advise customers in advance of the fact that construction work will be taking place. For our part our room was in the West Wing and we couldn't hear or see any of the work for our room. The breakfast dining area is also located in the West Wing so that was a bonus for us. Our room although spotlessly clean was a little tired and extremely dated and I can well understand why BW are updating everything. On a more positive note the room was of a very good size and had a small balcony. There is ample parking and we were able to park directly below our room. The pool area is great and although you could clearly hear and see the construction work to be honest for us at any rate that wasn't too much of a pain - I suspect if you had booked a poolside room you might have got a bit miffed about the noise. The breakfast was really quite good for it's type with eating both indoors and outdoors. A big bonus for us was the blue bus line into Key West and the green line out of Key West stopped right outside the hotel and was so useful for our trips into KW helping us avoid using the car or expensive taxis. The last bus arrived back at the hotel just after 10pm. We ate at the bar one lunch time and the food was perfectly acceptable although the lady bartender was not the friendliest of bartenders. To sum up if you're looking for a wow factor this is not the place, but if you're looking for a solid acceptable value for money hotel that has free parking and a good breakfast offer then this place is definitely worth considering

"Not the greatest hotel but decent and a good value for Key West"

3
Darryl L, Marana, Arizona 11/05/2019

Hotels in Key West are crazily overpriced! That is a given. This property is off the beaten path and it is about five miles from the city center. Parking in Key West can be a nightmare so keep that in mind if you are driving. The room was spacious and, as other reviewers have said, somewhat dated. That said, it was clean and quiet and we had no issues whatsoever, One bonus was an outside rear porch, which was fun to sit on and watch the sunsets. Breakfast is just okay. You have to get to the breakfast room early and put up with tons of other patrons vying for the food. Not a pleasant way to start your day. Would I recommend? Yes, As long as you go in with your eyes wide open.

"disappointed with Best Western, not up to their standards"

2
User 10/05/2019

Overall, disappointed with the shape of the hotel in Key West. On the plus side, the continental breakfast and breakfast area was adequate and welcome. The pool and pool area to include the tiki bar, drinks and food ordered at the bar were very good.There is, however, ongoing renovations and construction. If you do not want noise during the day, this is not the place for you. Once the construction (which is very much needed) is complete it will be a great place to stay.

BestWesternHotels, Corporate at Best Western Key Ambassador Resort Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Liars,cheats,thieves"

2
up33, Annapolis, Maryland 10/05/2019

Photos on website do NOT show the real BW. Place is under construction. Ok. This is a good thing. But don't bait and switch your customers with photos of how it's going to look or how it did look. Keep the website updated so customers know what to expect upon arrival. Will I stay after the renovations are complete? NOPE. Not unless it's free for the inconvenience of coming while it was under construction. Breakfast is a joke and BW should of made a deal with a catering company OR a local restaurant to provide while under construction. I know permits take time, but shame on BW for bait and switching their customers with old photos and musty, stinky, smelly rooms that can only be controlled by putting a/c unit on 60 degrees and making the room an ice box. SMH. Be sure to enjoy your 6:14am flyover from the screaming 747 airplane. No need to discuss these issues with local management, I will make a call to corporate BW to let them know how BAD this place really is.

Jacqui L, General Manager at Best Western Key Ambassador Resort Inn, responded to this review
Dear up33, We always appreciate feedback, whether a compliment or constructive criticism, because we can learn from both. I'm glad you enjoyed our fantastic pool area, which is definitely a guest-favorite, and happy to hear props on our complimentary breakfast. As for the rest, I can't apologize enough for the problems with the humidifier; it clearly wasn't working properly and I'm sorry you suffered the damp, noisy and unpleasant consequences. While we won't be knocking our property down, I do want to let you that an extensive renovation is underway, which will eliminate the issues you noted. I hope you'll come back when everything is fully refreshed in the Fall; please reach out to me directly if I can be of further assistance. Thank you, Jacqui - General Manager

"Old and outdated"

2
User 09/05/2019

This hotel was old and outdated although major renovations are ongoing so in fairness it will be new and improved after completion. Phone did not work in the room, automatic closure on the balcony was completely disconnected from the door

"Best Place"

5
User 08/05/2019

Best place to stay! Good Breakfast great location nice pool we had the ocean view the office staff was very friendly . Room were very clean and a very large room we will stay at Best Western on the next trip.

"Good stay"

5
LizrJane, Central Florida 06/05/2019

This is a great alternative to people that want to stay in the Keys, but not pay the crazy price. It is on the other side of the Key, so you will need to get a Lyft (about 12 bucks) or taxi. They are renovating right now, but that did not affect our stay.

"BW Ambassador Key West"

5
Explore50253944199, Chelsea, Massachusetts 02/05/2019

Beautiful view of the ocean from our balcony. Rooms were neat and clean, Breakfast was wonderful. One particular employee was exceptional. Her name was Jordian and she worked at the front desk. She was friendly and pleasant but also extremely helpful. She made check-in easy and answered all my questions.A very nice person!

"Needs More Renovations "

2
User 02/05/2019

Hotel uses original pictures of this establishment on its website. The Rooms are beyond outdated and have an old, stale smell. Priced far above what it should be. Renovations are underway but I would not recommend this establishment.

"Large renovation ongoing!"

2
joseburggraaf, Nootdorp, The Netherlands 02/05/2019

This hotel is currently under large construction while there is no mention of this at the time of booking. At this large revamp, would have been more appropriate to close the hotel for a while or operate under reduced prices or some other compensation for guests. Now it almost feels like a scam. Think when renovation is done it would be a good option, pool is very nice, breakfast is good....though next to the airport consider noise from airplanes. No restaurants very nearby.

"Disappointing on All Levels"

1
paigemcg, Nazareth, Pennsylvania 29/04/2019

Though the hotel boasts ocean views...... what it does not say is that the major loop road of the island is right outside the hotel between you and the ocean. It is loud. Speaking of loud, it is also directly under the flight path of the airport. Note to self: the first flight takes off over your room at 7AM. Though it is relatively close to Smather's beach (one mile) it is inconveniently located to the main attractions, namely everything in Old Town. For a similar price, explore an inn in the heart of Old Town where you can walk and bike to everything. Most of them have pools. It is worth it even if it is a little more. As for the continental breakfast...... UGH! High in carbs. The only protein is prepackaged egg and biscuit or burrito or yogurt (sorry if you cannot eat dairy). The first day I was there there was no fresh fruit. Not an orange, banana or apple. There was frozen fruit to put on waffles. After going to the grocery store to purchase fruit so there would be something I could eat...... day two fruit arrived. Who knows what you might find when you are there. Due to construction, there is no business center to print flight tickets or any other reservations you might make during your stay.(There is a concierge but she keeps bankers hours) and you have to walk around the hotel to access the temporary lobby. This hotel is definitely misrepresenting itself in advertising.

"Construction Zone!!! Not ADA Compliant. So Disappointed"

1
User 23/04/2019

If your Hotel is under major construction, it should be reported to prospective guests. I researched extensively for my 1st vacation in 8 years and this was NOT the experience me and my family expected. I was unable to travel due to extreme illness and this trip was to celebrate a life saving double lung transplant. We had saved for almost a year! I was crushed after traveling for 5 hours from Los Angeles and then driving from Miami to Key west another 4 to find a Hotel lobby in some random storage room and the whole Hotel in disarray. I was too tired to change Hotel's after so much traveling. In the morning I awoke to construction all around us. We were slowly relocated to another room, which ate into our 1 day in Key West. Construction around the pool too. Turns out none of the new TV's are captioned for the hearing impaired, so my husband couldn't watch TV. This caused so much stress for our family that our vacation was not the happy occasion we anticipated for years.

BestWesternHotels, Corporate at Best Western Key Ambassador Resort Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"AVOID THIS DUMP AT ALL COSTS"

1
User 22/04/2019

I spent two nights at this dump on April 12-13. At well over $300 a night, I feel as though I was robbed. Where to begin? First, their website makes no mention of the fact that they are right in the middle of a major construction project and all of the noise, dust and disruption that involves. (Beautiful view of rusting bulldozers out of my window.) Second, I found out rather quickly that the hotel is situated at the very end of the runway for the Key West airport. Jets screeching over your hotel room at all hours is not fun. The room itself was just adequate and was obviously very old. Front desk staff know nothing about customer service, friendliness or how to greet and treat a paying guest. Consider yourself lucky if they even acknowledge your presence. Water pressure and hot water are rare things at this hotel. If you want to take a shower, you'd be better off going outside and asking the construction crew to spray you with the hose. There was also a gaping hole in the bathtub wall where an exposed pipe runs out to enter the spigot. I was just waiting to see what was going to come crawling out of there. The bathroom sink backed up quickly, filling with god knows what is down the drain pipe and the overflow outlet had something very ugly and nasty growing out of it. The floor of the tub was black. It all made my skin crawl. There was no channel guide for the TV in the room. I went to call the front desk to ask about it and there was no dial tone. Upon closer inspection, the phone wasn't even plugged into a jack, which was on the opposite side of the room. After installing their phone, I called the front desk about the channel guide and a guy said they'd bring one to me. After six hours when no guide arrived, I walked to the front desk and asked for one. A woman handed me two different guides, telling me they had two different television systems and she didn't know which one was in my room and that I'd have to figure it out for myself. Nice! Is it too much to ask to place channel guides in the rooms for all guests? You actually have to beg for something this basic? Unlike many other hotels in the area, this one does not participate in the free shuttle service to downtown, so you are on your own. I asked for the number of a cab company. What the guy at the front desk gave me was not the number for a cab company, but the cell phone number of a guy who must be buddies with him. My first two calls to the number he provided went straight to voicemail, which I thought strange for a taxi company. Then some guy answered by just saying "hello". I thought I had a wrong number, but no, he was a cab driver. The guy did show up in a legit taxi, I just assume the guy at the front desk and this particular driver have an arrangement set up where guests are given HIS phone number, bypassing a dispatcher. I found this to be rather unseemly. Breakfast was about as poor as you could get, with a bare bones selection although they did have a few hot egg and cheese biscuit sandwiches which they must buy at a 7/11 as they actually had retail price tags with barcodes on them. There are apparently no vending machines here so if you find yourself hungry after their little tiki bar is closed, you're out of luck save for the few items for sale at the front desk. A one ounce bag of spicy Doritos for $2 is about as good as it gets. The ice machine behind the building housing the front desk was so scary looking and dirty, I didn't bother to use it. The pool was decent. I'll give them that. Other than the TV guide, did I complain about anything? No, I did not, because at check-in I was told they were full. So there would be no switching of rooms and for a two night stay, I decided to just put up with all of the inadequacies. The owners should offer discounts for putting up with the construction project or at least inform people that it is going on. But no, you book a non-refundable room and you don't know what awaits you until you get there. For the same price per night, a friend of mine was staying at the Fairfield Inn about 1.5 miles down the road, which was far superior in every way. Stay there instead or anywhere else besides this rip-off flop house. Unless you've just been released from prison, you will be very disappointed with this place.

Jacqui L, General Manager at Best Western Key Ambassador Resort Inn, responded to this review
Dear AntrimGuy, I am sorry you did not enjoy your stay with us, I know an older property can be disappointing. We are remodeling the hotel to offer better guest experience and do try to minimize the inconvenience to our guests during the renovation. I am sorry it affected your stay. The renovation will include a new breakfast area with full hot breakfast, new guest rooms, new windows and doors, a fitness center, 3 elevators and an update to the pool area. The property was built in 1951 and in need of updating. We do value all our guests and I would like to assist you further if you would reach out to me directly at your convenience. Thank you, Jacqui - General Manager

"Key West"

4
User 22/04/2019

This is a very nice hotel. The staff was friendly and the pool was amazing. We had a beautiful view from our balcony. There was construction going on and the airport is nearby, so the noise was a little bit distracting. Overall it was a great experience!

"Bugs"

1
User 21/04/2019

‘‘Was not told about construction going on until arrived, having to listen to it while trying to enjoy pool was not relaxing at all. There was also numerous millipedes crawling in our room on floor and ceiling. When told to front desk the response was that's Florida. When we inquired about bike rental cost was told we had to speak to concierge how was not even there.

"Key Ambassador"

3
User 15/04/2019

This hotel is too far from downtown, with no shuttle options. Uber was fine for one evening, but at $18 a trip one-way, I wasn't interested in multiple round trips per day. There was a nice tiki bar at the pool, but very limited food options. In fairness they were undergoing renovations, but it was nothing special. We won't stay there again should we return to the keys. I cost too much for what we got.

Jacqui L, General Manager at Best Western Key Ambassador Resort Inn, responded to this review
Dear Fearless549761, I am very sorry to read you didn't enjoy your stay. We are undergoing renovation to improve guest experience and should be completed by Nov of this year. It will include new rooms, elevators, new breakfast area with full hot breakfast and pool area update. I hope you will consider returning after the renovation is complete. While it can be a bit noisy at times, we are trying to minimize the inconvenience to our guests. We will have a new shuttle van that will offer service to downtown in Nov as well. Thank you again. Please feel free to contact me directly if I can be of further assistance. Jacqui - General Manager

"Good Stay"

3
John S, marco island, United States 13/04/2019

Okay if you need to be there during the height of the season. Facility is old but well maintained. Needs to be updated and sound proofing installed since your at one end of the airport runway. New split mini AC units and hurricane rated windows would also help greatly. Thankfully flights stop around 10 PM but start at 6 AM.

"no regrets for a first visit"

4
Barbara E, Flint, Michigan 11/04/2019

We had an ocean view room which was in a separate building from where you check in but the same building as the breakfast room, which was very convenient. The breakfast had a great variety - oatmeal, cold cereal, muffins, two kinds of make-your-own waffles, yogurt, cinnamon rolls.coffee, tea, juice, milk, and a variety of breakfast sandwiches. No scrambled eggs or breakfast meats but the breakfast sandwiches were of the breakfast meat variety. You could eat in the room or out on the porch area (plenty of seating). Yes there was construction going on but never too noisy and none when we were sleeping. The pool area was nice but the water was pretty cold when we went so we did not go back. It looked like the pool bar had some nice offerings for food. The Old Town Trolley has a stop at the hotel which is extremely convenient. Just remember that the last trolley loop leaves at 4:30pm so if you are planning on staying in town for night time Key West activities you will need to find another way home. We used a taxi. It came within 3 minutes of us calling. The airport is very close. Young children I imagine would love watching the planes flying in overhead. I don't think I heard any after 10pm or before 7 am. If you are looking for a quiet retreat in Key West the airplane noise will make that impossible. If you don't mind hearing planes and want to be away from the hustle and bustle of Key West city center this is a great place to stay. Also if you have a car Stock island is very close and offers many activities and restaurants. Familiar restaurants such as Wendys, IHOP etc along with TJ Maxx and Publix are on this side of Key West but on the "back side" which was easy to get to from this hotel's location.

"Fun in Key West"

5
User 10/04/2019

Hotel staff was fabulous and helpful. They made sure we were happy. We had the ocean view room & it was worth the minimal add'l cost/ night. The views were stunning. You did hear the planes landing & taking off randomly but nothing too bad. The pool & tiki bar are a great way to spend half day or all day. Neither was crowded during our stay. Bkft was ridiculous with the choices. Room is small, so might have wait a few minutes for a table. There is a sidewalk for walking, running, & biking across the street (& the hotel has plenty of bike rentals). Smathers Beach is little over a mile away, so walk or rent a bike. Hotel does not offer free shuttles to downtown, but they will help with a taxi, if needed. Lyft & Uber were abundant on the island and comparable in cost to the taxis. Was great when you have a local driving you and you heard about the island. There is also a stop for the Trolley tour. We did not do it, but saw the trolley quite frequently picking up & dropping off. You are a 10 min drive from downtown area, but it is quiet at night and very relaxing. Thank you Best Western!!

"Could've been a great stay!"

3
jode728, Avon, Connecticut 08/04/2019

I understand that hotels have to do construction, I just wish before booking or even after booking this hotel we were made aware of it. We found out when we pulled in. Laying by the pool was not so enjoyable or relaxing with all the noise and was not easy to sleep in, even on the opposite side of the construction. On the plus side, breakfast was included which was nice (standard offerings) and the staff we encountered were all pleasant.

"Spend your $$ elsewhere"

1
Paradise38370308887, Mechanicsville, Maryland 08/04/2019

Filthy carpets and major construction going on. Noise was extremely annoying. There's other properties to stay at near the airport. Staff would not relocate us to a different room our feet turned black from dirt in the carpet.

Jacqui L, General Manager at Best Western Key Ambassador Resort Inn, responded to this review
Dear Paradise38370308887, I am very sorry you did not enjoy your stay with us and understand your concerns. Please feel free to contact me directly at your convenience so that I can assist you further. Thank you, Jacqui - General Manager

"Decent Affordable Stay in Key West"

4
IllyCoffeeDrinkers, Flagstaff, Arizona 30/03/2019

Wow, the reviews on this hotel are all over the map. We have reviewed approximately 30 different hotels of all sizes and styles in the past, so here is our take on this one. Major point up right up front, this was comparatively one of the cheapest hotel chains known to us with available rooms for Key West during High Season. Our double queen bed room was very large and the bathroom was more than adequate for a short stay (two photos are attached). We agree with other reviewers that you should request a sea view (the ocean is across a street) or a pool view room. Our room included a microwave, refrigerator, coffee maker, comfortable beds and pillows, extra outlets on the bedside table and plenty of towels. Our room's air conditioner kept the room very cold. We also enjoyed a quiet drink by the large clean pool on a Friday evening (the pool bar closes rather early). As for other travelers' comments, we did not smell any mold in our room, the air conditioner was not too loud, the planes stopped flying overhead well before we went to bed, and we had a second floor room so we never heard any of the other nearby guests. As for the complementary breakfast, we agree that the management needs to up their game with more freshly prepared items for the room's price. We did, however, appreciate the shaded breezy outdoor breakfast seating and the gluten free bagels which we toasted and smothered with peanut butter and jam. We also appreciated the coupon for a free appetizer at the nearby swank Tavern N Town restaurant from their concierge. Bottom line, if you are seeking a decent relatively affordable stay in Key West, this hotel is worth a try. If you found this review and/or our photos helpful, we hope you will click the “helpful/thank you” button. Those of us who write detailed reviews appreciate the feedback and it encourages us to write additional reviews for everyone's consideration. Thank you.

"Key West"

3
Gary S, san antonio, United States 30/03/2019

Request an ocean view overlooking the pool or you might end up in an isolated building that does have a view but is away from the pool and bar and restraunt and inconvenient to these amenities. xxxxxx

"Exploring Key West"

5
User 29/03/2019

Location was outside town along a lovely ocean front walking path. Used the on/off trolly service that pick us up at the hotel. Great way to get around town but only operates during the day. The pool was fantastic and had a lovely tiki bar. The Double queen room was a good size and had a lovely private balcony. The staff was very attentive. We enjoyed our stay. Be prepared to see a good many air craft taking off and landing all day

"Terrible."

1
marissav533, Philadelphia, Pennsylvania 27/03/2019

The staff was very rude from the start. We asked for a rollaway bed, which they said that they didn't provide. However, two of my family members in other rooms were able to receive a rollaway bed. Our room (169) smelled like mold. It had a full dehumidifier which we were supposed to empty apparently. The breakfast sandwiches provided were not edible, although they did have some other options that were fine for the kids (cereal, etc.) I asked for water and they didn't have any. This was like a very expensive roadside motel with the airport next to it and planes will keep you up all night. I will never stay here again and I would not recommend it to anyone.

Jacqui L, General Manager at Best Western Key Ambassador Resort Inn, responded to this review
Dear marissav533, I am sorry to hear you did not enjoy your stay. I apologize that there wasn't a roll-a-way available as they were all already in use. The planes stop flying at 9 pm and can understand your frustration. We are in the process of updating the hotel to improve the guest experience including adding a full hot breakfast and hope that you will consider staying with us again in the future. Please see previous response regarding your stay. Thank you, Jacqui - General Manager

"Nice but not as advertised."

3
Seaside24467454029, Lakeland, Florida 26/03/2019

The room was not sound proof and the king bed was not a pillow top. Heard the water running from the room above all the time and people walking and running. The bed was hard and made our backs hurt all throughout the night.

"DO NOT GO THERE !!!!!!!!! RUN AWAY"

1
pigntellimarco, Lucca, Italy 25/03/2019

Price is totally unacceptable for this type of hotel!!!! 420 USD for one night!!!!! crazy!!!! Room was not so clean and breakfast absolutely poor and with packed food ( not fresh ) with this price you can get a 5 star in Manhattan!!!! Do not go there .... You can get definitely a better hotel in Key west with this crazy price!!!!! worst experience of my life in hotel!!!!!!

Jacqui L, General Manager at Best Western Key Ambassador Resort Inn, responded to this review
Dear pigntellimarco, I am sorry to hear you did not enjoy your stay and understand how disappointed you must be. Please see the previous communication we sent and feel free to contact me directly if I can be of further assistance. Thank you, Jacqui - General Manager

"Do not waste your money. Run away"

1
Voyager06268342691, Chicago, Illinois 22/03/2019

Terrible hotel. Dirty musty and over priced. The airport is next door and the planes wake you up. We mentioned it to the front desk and she told us they were renovating. I wish they would have told us before we made reservations. They have a non refundable policy after you book. Take advantage of the guests. Outside floors were flooded, wet and very slippery. Hair dryers didn't work. Complimentary breakfast was a block away and over crowded and dirty. The bathtub did not drain. Bathroom tiles falling off the walls. Carpets were filthy.

"“The staff makes this place better”...."

4
Beefseeker, SEYMOUR 19/03/2019

I've stayed here a couple of times, as it was payed for by the tax payers. “Thank you”... On business with a military exercise, we were put up here for a short stay. It's proximity to the airport, and it being a recognizable name brand, are the main reasons I am told: But I'm good with that. The resort sets across the street from the Atlantic ocean side of the island. There's actually a small, but rather seaweed infested(no big deal), small beach area just a short walk south. We rented bikes to get to and from the bar and restaurant areas on the other side of the island. If you do, I recommend getting one with lights, as time will get away from you in the evenings. I've not stayed here since 2011, but I'm thinking they've done a remodel of sorts. Our room seemed newer than before. From the front office, to the room, everything was clean and well maintained. Our bathroom n shower area was nice, and water pressure was better than most. This resort actually has a nice pool area. There's an outdoor pool bar as well. The drinks were reasonably priced, and done up right. We weren't able to try any food though; except the provided continental breakfast in the breakfast room, which was very good. All n all, this is a nice place to stay. Nothing fancy, but no complaints either. And I'll say this: The staff here goes out of their way to accommodate you. From the cleaning ladies, to the front desk, everyone is courteous and friendly, as well as prompt and attentive: And that goes a long way with me. If you're down this far, give it a go, and enjoy your stay.....

Jacqui L, General Manager at Best Western Key Ambassador Resort Inn, responded to this review
Dear Beefseeker, Thank you for taking the time to write a review about your many stays with us at Best Western Key Ambassador. Also, thank you very much for your service to this country!! As a mom with 2 sons in the Army, I appreciate all that you do!! We are thrilled that you enjoyed your stay and were able to experience some of our amenities. The pool area is awesome with a fantastic view of the ocean. The Cheekie Hut is a great way to spend some of your time and the drink specials are so yummy! We have a new special coming in April that will be amazing. There was some remodeling done after Hurricane Irma, but we are doing another face-lift that will include rooms, AC Units, Breakfast location and will be offering a full hot breakfast beginning around the end of May. Thank you so much for the kind words regarding the staff, they are most appreciative of your praise! We all work very hard to insure every guest has an amazing time while here and we are beyond excited that you had that experience! Thank you again for all you do and for staying with us, it was a pleasure having you here! We look forward to welcoming you back on your next trip to Key West! Jacqui - General Manager

"My Key West stay"

5
Lynn212015, Calgary, Canada 17/03/2019

Had a lovely time at the hotel, the breakfast each morning was perfect to set me up for a day of enjoying all that Key West had to offer. Loved the expansive pool area, could have stayed there the entire time if there wasn't so much more to see.

Jacqui L, General Manager at Best Western Key Ambassador Resort Inn, responded to this review
Dear Lynn212015, Thank you for taking the time to write a review about your recent stay at Best Western Key Ambassador and for all your praise, we are very appreciative! We are thrilled that you enjoyed your stay with us and enjoyed breakfast, giving you a great start to your day. the pool area is amazing with a fantastic view, so glad you were able to spend some time there! There is so much to do in Key West, I hope you got to do everything on your list! Thank you again, we look forward to welcoming you back on your next trip! Jacqui - General Manager

"Mediocre "

3
329johannar, Malmo, Sweden 15/03/2019

Staff in reception okay, the room wasn't very nice, really loud AC, thin walls and it smelled like there was mold in the room. The airport is really close so you hear the airplanes taking off and landing, did not disturb us though. Staff in the bar was exeptional, friendly and very helpful. Food and drinks at the hotel poolbar was really good.

Jacqui L, General Manager at Best Western Key Ambassador Resort Inn, responded to this review
Dear 329johannar, Thank you for taking the time to write a review. We are glad you enjoyed the staff and food/beverages. We actually just revamped our menu and are receiving high praise. The staff is very appreciative of your praise, thank you! We are in the process of updating the hotel to include rooms and AC units and apologize if this was an inconvenience for you and hope you will return to see all the improvements. Thank you again for staying with us! With Hospitality, Jacqui - General Manager

"Airport Noise/Construction"

2
Safari49291291045, Minneapolis, Minnesota 15/03/2019

Very Clean hotel but at the end of the runway of the airport and early flights fly right over the hotel at 7 am each morning we were there. Room that we were in was a little dated. Hotel is under construction but has nothing on website about construction.

Jacqui L, General Manager at Best Western Key Ambassador Resort Inn, responded to this review
Dear Safari49291291045, Thank you for taking the time to write a review. We are in the process of updating the hotel to include rooms and new windows and apologize for any inconvenience this may have caused and hope you will return to see all the improvements. Thank you again for staying with us! With Hospitality, Jacqui - General Manager

"Hard Working Staff"

5
Climber25891727539, Lynn, Massachusetts 15/03/2019

The staff make an extraordinary effort to make your stay as pleasant and leisurely as possible. They work collectively as a team that was inspiring. The site and pool are gorgeous. The breakfast exceptional.

"Good QUIET hotel on a GORGEOUS stretch of N. Roosevelt overlooking the ocean"

4
PamelaLI_13, Huntington Station, New York 13/03/2019

I am thanking God we chose this hotel for our weeks stay. It is not the most luxuriously appointed hotel but lives up to Best Western standards. We just went down the road to the Sheraton to try it for lunch and OMG its loud outside at the pool area and its twenty something hormone hell there. Too loud for lunch and way too crowded and its $200 more a night! Next door the Hyatt is $300 more a night! Made us so happy we chose BW AMBSSSADOR for our our stay. PROS Sits on a privately located part of S. Roosevelt far from the hustle and bustle of Duval and hotel row on N. Roosevelt. Pool area is lovely abd relaxing. Pool is just big enough, warm and perfect. Concierge on staff. Rooms are comfortable and face the ocean. It's quiet at night. Close to airport walking distance or airport shuttle. Priced in the $200 range making it much more affordable. Fabulous Italian restaurant walking distance w great view. Bicycles for rent. Free breakfast and parking. CONS Rooms are somewhat smaller than I'd hoped for but perfectly adequate. Beds very comfortable. Airport next door means occasional jet noise on takeoff but you get used to it. No on site restaurant but light fare at tiki bar. Very happy ☺ we chose this hotel.

"Great view and good value"

5
Kathy G, Dousman, Wisconsin 10/03/2019

The price is right. Very spacious and clean room. Nice outdoor balcony looking at ocean. Yes there is noise from street and airport but it really didn't bother us because of the other plus factors. No elevator but it's being put in. They are doing some remodeling but inside and out things were clean and well taken care of.

"A warm welcome"

4
Resefeber, Sweden 10/03/2019

Being greeted with a swift and friendly service with a smile, made our check-in a positive experience. The room and facilities were slightly worn as the property seems to have been up and running for quite the while, but it worked well for our family stay. The double room was spacious and we had a balcony towards the ocean, which was very beautiful and added that little extra for us. The airport is close and pretty many takeoffs happened throughout the days we stayed, which the kids loved but also came with some noise, although only for a few seconds at the time. The pool area was pretty large and the breakfast was up to a good US standard ie. lots of sweet options but also some healthier choices for people from Europe, for example. Walking to Key West main streets will take an hour but there seem to be many taxi options around for the short drive. We felt welcome here and it worked for a family stay. They seemed to construct elevators to the second floors but no work was done during our stay.

"Very nice hotel away from the crowds"

5
Janb3321, Plano, Texas 07/03/2019

We had a 2nd floor pool view with a balcony and could also see the ocean. It was so beautiful! The room was very clean, the beds were comfy and the breakfast was good. This hotel is not near the main part of Key West but the tram comes right to the front door or it's just a short drive. This would be a good place for families. The pool was really big, nice and heated too.

Jacqui L, General Manager at Best Western Key Ambassador Resort Inn, responded to this review
Dear Janb3321, Thank you for taking the time to write a review regarding your recent stay with us at Best Western Key Ambassador. We are so thrilled to hear you enjoyed your stay! The ocean view is stunning and the pool is amazing, so glad you got to experience both! We strive to insure every guest enjoys their stay here and glad that you did! Thank you again, we look forward to welcoming you back on your next visit to Key West! Jacqui - General Manager

"Avoid if sleep and amenities are important"

1
User 06/03/2019

Loud airport and air conditioner noise made for good night sleep impossible. Also noise from busy road was very loud. Was never any beverages in vending machines. Took 2 people to open and close patio door.

Jacqui L, General Manager at Best Western Key Ambassador Resort Inn, responded to this review
Dear Compass820000, We are sorry to read you did not enjoy your stay with us. We are in the process of updating the hotel, to include new AC Units and windows for sound proofing, as well as 3 elevators. We have eliminated the vending machines because we added a Market in the lobby that has fresher items. We hope you will come back and experience all the new changes. Please feel free to contact me directly if I can be of further assistance and thank you again for staying with us. Jacqui - General Manager

"DO NOT STAY HERE"

1
User 03/03/2019

This hotel had loads of inconvenient construction taking place during our stay. The phone in the room did not work. The hotel is adjacent to an airport and loud planes are taking off all day long. Thank God the clerks were helpful and knowledgeable.

Jacqui L, General Manager at Best Western Key Ambassador Resort Inn, responded to this review
Dear John S, I am sorry to read that you did not enjoy your stay due to the construction and airport. We are installing 3 elevators for better guest experience and I know it can be a bit inconvenient. They will be completed by the end of March and though we do try to keep the inconvenience to a minimum, I understand how it could affect your experience. I apologize for the airport noise as well. I am so happy to read the staff was helpful and knowledgeable, I will be sure to share that with them and thank you for your kind words. My apologies again and thank you for staying with us. If I can be of further assistance, please contact me directly. Jacqui - General Manager

"Location location location"

5
madeira14800, Aurora, Canada 01/03/2019

Beautiful setting overlooking ocean and pool Facility was clean and all staff were courteous and helpful Great being able food at the Tikki bar and having it delivered to your table poolside Tour bus picks you up at front door

"Worth the price for Key West. "

4
tadams318, Woolwich, Maine 26/02/2019

I have been staying at this hotel once every three or four years for quite some time. It needs a little spiffing up but the pool and tiki bar are great. It's on the quiet side of the island. That said, it's very near the airport and after 9 AM you will need to deal with the sound of landing and taking off jets. The staff and concierge are all very friendly and helpful. I have always found the rooms and facilities very clean. Elevators are under construction for second floor guests. I look forward to that next time I come to Key West.

"Dj"

4
User 23/02/2019

We were very satisfied with our stay. Staff was very helpful. . Rooms are clean and breakfast good. Location is good . We used this location to stay at before going on down to Florida Keys. Also, it is good place to stay on return back before going to airport.

"Good time at the Kery Ambassador Resort Inn"

5
567francesl, Chicago 21/02/2019

after staying a couple of days at a downtown hotel it is nice to spend the remaining trip relaxing at the Key Ambassador. In the morning the sunrise is beautiful. The pool is very nice and the Tiki hut has the best conch fritters. You can walk to LaTrattoria or Benihana's for dinner. The atmosphere is very relaxing and everyone on the staff is very helpful and friendly. The rooms are large and confortable.

Jacqui L, General Manager at Best Western Key Ambassador Resort Inn, responded to this review
Dear 567francesl, Thank you for taking the time to write a review. We are thrilled that you enjoyed your stay here at the Best Western Key Ambassador and enjoyed the pool. We love the new menu and glad you got to enjoy it too! The staff is most appreciative of your praise! We strive to insure each guest has a great experience and so happy you did! Thank you again, we look forward to welcoming you back on your next visit! Jacqui - General Manager

"DIRTY!!!"

1
Cruiser62074074943, Wilkes-Barre, Pennsylvania 13/02/2019

Absolutely the dirtiest hotel I have ever stayed in. The carpet was so filthy that our feet were black just walking around the room. After observing the cleaning crew we realized they never used a vacuum in any of the rooms, so far as we had observed. Also, construction in the early morning hours is a really great way to start the day. You would think that they would have instructed the contractor not to have construction vehicles running around in the parking lot at 7:00 AM. The door to the bathroom would not close, and the space between the door, the toilet and the tub is so close you cannot even shut the door without hovering over the toilet. DO NOT STAY HERE, there are plenty of other great places to stay on the island.

"Key West trip January 2019"

4
RetiredTanker, Titusville, Florida 12/02/2019

Convenient and comfortable place to crash while in Key West. Has a pool and hot tub. Has a close by convenience store that is open 24/7. We had a 2 bedroom condo and it fit 6 people comfortably. Has all the necessary stuff like towels, utensils, linens, pots and pans, etx.

"Key West getaway"

3
r0bin49, Saint Louis, Missouri 10/02/2019

We only stayed here a couple nights while waiting for our condo. The room was very spacious. Our shower was a walk in and had lots of shelves to sit shampoo or whatever. There was only one sink but a large counter with ample cabinets. The pool was very nice too.

"Good Value"

3
michaelpR9316AK, Clermont, Florida 09/02/2019

Compared to other lodging options in this town, this is a good value. That said, front desk staff was very unfriendly/rude. Unlike most other BWs, they didn't recognize my awards status. Rooms had been updated but had a very random and inefficient layout and furnishings. Airport noise was not a problem at night. Breakfast was great but they needed double the seating available.

"Awesome View"

5
ScoobyLisa, Waukee, Iowa 07/02/2019

Hotel Stay July 2 thru July 5, 2018 Best Western Key Ambassador I know this is late; I had lost my note. We had to thank the delightful staff of the Best Western Key Ambassador. After much research about Key West hotels, we decided to stay at the Best Western Key Ambassador, away from the downtown, noisy bar and shopping area. Best Western was PERFECT. The area was quiet and clean; just a short scooter ride in to town. We recommend renting a scooter to get around Key West. The iguanas lying around the resort is incredible to see. The pool was very nice, situated in the middle of the resort. The breakfast was amazing. No, the food was the same as almost every free hotel with breakfast. But the breakfast staff working there, Tariel and Wendy, was more accommodating than any person at the hotel. They greeted every person walking in such a busy area . They asked if they could help carry plates. They asked if they could get food or drinks. The picked up continuously. Unbelievable staff in such a chaotic place. Thank you for the good service, great breakfast staff, and the beautiful ocean view from our room. We wish our business was in Florida so we could have such great, helpful, and hardworking employees. Our vacation was superb.

"Nice Hotel"

5
User 05/02/2019

We stayed here before our cruise. Rooms were nice. Bartender at pool was nice. Only complaint was that no elevator for our 2nd floor rooms. But they were building elevator when we were there, so that should not be an issue any more. Breakfast good; breakfast sandwiches, waffles, yogurt, fruit, cereal. Staff friendly. Breakfast room small but not an issue. Will stay there again!

"Try some other hotel"

2
User 01/02/2019

Beds very comfortable, wifi worked well. Hotel is near end of runway,the noise of jetplanes taking off overhead was ear splitting. Bathroom had rust and mold issues. Lacks amenities that a resort should have.

"Huge room, beautiful view"

5
penguinlady59, Ottawa, Ontario 29/01/2019

We opted for an ocean view room. It was well worth it. We were very pleased with the size of the room, it was SO roomy. Lovely walk-in shower. Breakfast was also very good with a good selection. The pool looked great, although we didn't get to use it as we were only there for 1 night. Would definitely stay again.

Jacqui L, General Manager at Best Western Key Ambassador Resort Inn, responded to this review
Dear penguinlady59, Thank you for taking the time to write a review about Best Western Key Ambassador! We are thrilled that you enjoyed your stay with us and enjoyed your room. Sorry you didn't get to enjoy our beautiful pool area but hope you will on the next visit! Thank you again, it was a pleasure having you stay with us and we look forward to welcoming you back on your next trip to Key West! Jacqui - General Manager

"Great place to stay"

4
esme2orenday, Rockford, Illinois 25/01/2019

We were in town for the Key West Half Marathon, our room was spacious and clean with a great view of the ocean. The continental breakfast was pretty good and the staff was great. The hotel has a nice pool and bar and I even used their laundry facility.

"Clean and comfortable "

4
Daw1, Baxters, Minnesota 24/01/2019

Recently stayed at the Best Western in key West and thought the hotel was very nice. The Building is dated, but the room was spacious, clean, and comfortable. The Included breakfast was one of the best continental breakfasts I have had. I would stay again just for the breakfasts! The only downsides of the hotel is it's distance from downtown which was a little too far if downtown is the place where you intend to travel frequently, and the noise from the airport. Neither of these would prevent me from staying as the staff and facility make up for any inconvenience of location.

"Nice stay!"

4
cathyisashorty, Huntington Beach, California 24/01/2019

I was honestly pretty impressed with this hotel on my one night stay in Key West. PARKING: Huge lot with plenty of spaces open. We didn't have trouble parking close to our room. BEDROOM: Very clean room with a balcony included. You get a great view of the water from across the street. The room itself is very cozy, the AC works really well, as it does get a bit humid at night. The restroom is really clean as well. I had no complaints about this room. POOL: I was very happy with the pool. There's a cute little tiki hut in the center for drinks and refreshments. I like that they have a casing for clean towels for you to use after you take a dip in the pool. The pool is clean and is honestly a great place for a nice swim. Overall experience here was great. The hotel is quiet and doesn't get too noisy. It is definitely further out away from the main attractions as you would have to drive to even get anywhere. Still a great stay, nonetheless!

"Room was clean"

3
User 22/01/2019

The room was clean and the bed was comfortable, which is really all that matters to me. But it was a hike to ANY activities in the Key West area. Unless you want to mess with parking or walk miles, you might want to stay a little closer to the action.

"Good accommodation but odd kitchen and bar hours"

4
gaminwoman, Myrtle Beach, South Carolina 22/01/2019

The room was clean and comfortable with a fridge that came in handy to store cold drinks, and it had a nice little outdoor patio with a view of the pool. Arriving late afternoon, we learned that we had to order food by 5:30, an odd time to close a kitchen, and the tiki bar was not open into the evening. What a shame.

"Knock it down and start over what a dump!"

1
TommyB777, Sunny Isles Beach, Florida 17/01/2019

"HELL WEEK" in Key West from what I am told from the locals the busiest week of the year and the price points on the hotels are simply outrageous. We secured a room for about $250.00 per night here so with that price point you would think has to be good right? Boy was I wrong as this place was simply awful from many aspects. We check in get our room key and 1 key doesn't work finally get into the room and it is an absolute joke. It's a Best Western I am not expecting the Ritz but man where do I begin. 1st off the humidity is so thick in the room everything is absolutely soaking wet, floors, sheets you name it. We realize there is a huge humidifier in the room and it is "BIN FULL" meaning about a gallon of water is needed to be dumped. After doing this it is now running and it is LOUD and it needs to run all night otherwise the place will be soaking wet. Sheets are bad quality and the mattress is the cheapest thing I've ever seen in a hotel room.. Bathroom and showers barely acceptable and if taking a shower every time someone upstairs flushes the toilet it goes SCALDING HOT, I mean this technology is out of the dark ages. During the night the Humidifier fills up and makes a LOUD SIGNAL rocking us out of whatever sleep we were trying to have. In Short the Humidifier needs to be emptied every 4 hours all night and all day shaking my head! In the A.M. I noticed ants on the walls in the shower and Spiders on the ceiling completely and utterly filthy and unacceptable. Rug was FILTHY! If there are any redeeming qualities the Tiki hut and pool area was really nice and the complimentary breakfast was actually quite good. Other than that I wouldn't pay $29.00 a night for this place let alone $500.00 for two nights. KNOCK IT DOWN and start over as this place is a dump! Save your money and stay elsewhere as this put a damper on what was a really nice trip to Key West!

Jacqui L, General Manager at Best Western Key Ambassador Resort Inn, responded to this review
Dear TommyB777, We always appreciate feedback, whether a compliment or constructive criticism, because we can learn from both. I'm glad you enjoyed our fantastic pool area, which is definitely a guest-favorite, and happy to hear props on our complimentary breakfast. As for the rest, I can't apologize enough for the problems with the humidifier; it clearly wasn't working properly and I'm sorry you suffered the damp, noisy and unpleasant consequences. While we won't be knocking our property down, I do want to let you know that plans are in the works for extensive renovations which will eliminate the issues you noted. I hope you'll come back when everything is fully refreshed in the Fall. Please feel free to reach out to me personally to discuss further. Thank you again, Jacqui - General Manager

"Great place."

4
User 15/01/2019

We have been staying there for over 20 years. Rooms have always been clean, if you arrive early they will allow you to change and will keep your luggage until your room is ready, while you enjoy their pool. The Cheekee hut is great. Food is good, bartenders work hard keeping everyone happy with alcohol or non alcohol drinks. Just wish they were open later at night.

"Lively place"

4
neilr151, Manchester, United Kingdom 15/01/2019

Pros Large rooms, comfortable beds, clean, large heated pool, free parking. Cons Ten minute drive to the centre of key west. Parking at centre can be expensive. Breakfast very limited but adequate. Look out for the iguanas on site.

"Ok resort at ok price"

3
milehighdenver07, Denver, co 11/01/2019

Rooms were clean, pretty basic. We were only there to sleep. Pool area was nice. The grounds had an area of stagnant water which smelled really bad. Glad our room wasn't near it. It was home to some large iguanas that were neat to see.

"Decent hotel - dont expect a porsche hotel/resort"

4
haridas88, Ohio 06/01/2019

Chose this hotel as this was the lowest priced one for the 2018 new years week in key west. We paid around 474 per day with taxes and stayed for two nights. This is absurdly high price for this hotel. It does not have beach access . The hotel is a bit old and is situated a 2 mile or so drive from duval street. Its located near the key west airport, but I personally did not have any issues with sleeping. It does have free continental breakfast, which was decent. We chose the pool side room, and it was nice. The bed was comfortable and it was clean. The pool in front of the room was also very nice. Overall, I am satisfied with this hotel considering it was new years eve and the higher price was expected. For future travellers - Dont expect a very porsche hotel/resort .

"Very clean"

4
maddieBocaRaton_fl, Boca Raton, Florida 05/01/2019

Nice hotel. Had a balcony facing the ocean. Very clean rooms. Good size. Microwave and fridge. Housekeeping and front desk staff wete amazing. The only reason I didn't give five stars was the breakfast. There weren't any hard boiled eggs, bananas or any fruit. The girl working didn't look friendly so I didn't ask. I usually love hotel breakfasts, not this one.

"Horrible place to stay"

1
User 01/01/2019

For the price we have spend on this hotel, I was expecting better service and a room. First off, we were assigned a room where located by far from the pool and they were doing renovation of the parking. I woke up by the noise of construction around 6:30 am.... We requested for a change of room and they assigned a room next to the pool. Card key did not work, so we had to request a exchange. Door was not closing in the bathroom. One night cost $350....We will never stay at this hotel ever in the future. I don't think this most of the great review here is accurate. If you would like to have a nice hotel experience, you should go somewhere else. I should have do more search on this hotel....

Jacqui L, General Manager at Best Western Key Ambassador Resort Inn, responded to this review
Dear Keys0101, Thank you for taking the time to write a review. We are very sorry to read that you did not enjoy your stay with us. We are installing elevators at the hotel for better guest assistance and unfortunately it can be noisy at times. We do try to limit the noise to certain times of the day to minimize the noise impact. Please contact me directly so that I can assist with this further. We strive to make each guest experience a wonderful one and apologize that we fell short during your stay with us.

"Needs new carpets in rooms."

3
754justint, Bothell, Washington 31/12/2018

First off this place is not bad, my major complains were the carpets in the rooms. They were very dirty and old. So much that feet turned black after walking on them. The rest of the room was clean, but the carpets need to be replaced badly. The overall hotel was actually better than I expected. The grounds were beautiful and the pool area was great. I was not that impressed with the Tiki hut restaurant, it was really expensive for what it was and closes really early. The breakfast was ok, good for a very quick bite (all prepackaged food), but good to run in and grab something before heading out for the day. The office was clean and the staff very helpful. Airport noise was there, but not terrible. The planes don't land at night, and there are not that many during the day. Had one morning around 7:30am where a bigger jet landed and that was loud but other than maybe one or two times in a 4 day stay did I really notice it. Location of hotel was good, though it is a ways from the main attractions (not necessarily a bad thing), and really close to the water (just across the street). I would recommend getting a second floor room looking out to the water as the view is great.

"Avoid!"

1
BabyGnochi, Australia 27/12/2018

A massive let down. I don't understand the positive reviews for this place. Extremely overpriced for the standard & service, too far from the main hub, pathetic breakfast, cleaners don't actually clean your room, unfriendly staff. The pool is the nicest part but even at that there's zero peace and tranquility with the regular loud low lying planes & jet fuel being dropped overhead due to the neighbouring airport. Pack earplugs to sleep!!! Won't be returning to this accom in future.

"Average hotel"

3
Karen W, Maidstone, United Kingdom 21/12/2018

Hotel located 3 miles from Duval Street on the main 1 route, older style Best Western, basic rooms, breakfast included which was continental, right next to the airport runway, which is fairly noisy as is the groundwork they were doing at 7.30am each morning Buses do go past ever 2 hours into the main old town or it's an hour walk A taxi back from Duval Street cost us $20 one way in our trip in December 2018 Hotel has a heated pool, and pool bar but it was far too windy to stay out in the 2 days we stayed, no beach access, it's about a mile to a beach from hotel No restaurant or anywhere to get coffee close, all restaurants you need to drive to I'm sure it can be a nice hotel, but I'd look for another one if I returned

Jacqui L, General Manager at Best Western Key Ambassador Resort Inn, responded to this review
Dear Karen W, Thank you for taking the time to write a review. We will be doing an update on the property beginning in the Spring including elevators and will have a new shuttle that will provide transportation to Duval St. We do have an on site restaurant with a new menu and tasty specialty drinks at the Cheekie Hut. I apologize if no one told you but there are two restaurants within walking distance of the hotel if you would like more than our menu offers. Thank you again - we hope you will return to see our new changes! Happy Holidays to you and yours! Jacqui - General Manager

"Check your credit card statement after you check out."

3
User 20/12/2018

Check your credit card statement after you check out. Hotels are notorious for this. I really hate it your on vacation and your guard is down trying to enjoy life and bushiness will slip it to you if your not paying attention. I checked my credit card statement I had rented 4 rooms for 1 night and 3 rooms the second night for a small group of friends on a fishing charter. I check my credit card online and there is an extra charge for 125.32 I called twice and the front desk transfers me to accounting were no one answers each time and no voicemail available. I really felt that both front desk people were passing the buck and didn't want to deal with the matter. I am also a Best Western rewards member and they definitely were lacking in the customer service dept. I then called my bank and opened a dispute on the transaction.

Jacqui L, General Manager at Best Western Key Ambassador Resort Inn, responded to this review
Dear D K, I'm very sorry that you had difficulty in reaching someone to assist with your bill. The hotel automatically authorizes a $25 Incidental fee per day, per room. It is released upon check out if nothing is charged to your room (Cheekie Hut, Restaurant, etc). It can take 3-5 business days for the hold your bank places on your card to be released, depending on your bank. Please let me know if you need further assistance by calling the hotel and asking for me. Thank you for staying with us and Happy Holidays to you and yours! Jacqui - General Manager

"Must drive downtown and no beach access"

3
Rachel K, Nanticoke, Pennsylvania 13/12/2018

The room was large and the pool was beautiful. The pool bar had great drinks. Breakfast left a bit to be desired, no eggs or breakfast meats. They only had burritos and sandwiches. Watch out for the wildlife, large iguanas, raccoons, and possums. There is no beach access but that is normal in key west. The beach is across the highway, over the sea wall. You must drive about a mile to get to a beach. Great for families since you aren't downtown near the nightlife.

Jacqui L, General Manager at Best Western Key Ambassador Resort Inn, responded to this review
Dear Rachel K, Thank you for taking the time to write a review. I'm sorry you didn't enjoy breakfast but happy to let you know that we will be updating the hotel beginning in the Spring and it will include a new breakfast. We do have beautiful Iguanas here and they are part of the Key West charm. We do have amazing ocean views with no beach access, and as you stated, that is normal for Key West. There is a little beach spot just down the road from the hotel. Thank you again for staying with us - we hope you will come back to see our updates! Happy Holidays to you and yours! Jacqui - General Manager

"True resort feel"

4
ewka2, Mississauga, Ontario 13/12/2018

We were a family of 4 with 2 teens. The hotel was very much a small resort type property, awesome heated pool, great tiki bar and snack food, live music one afternoon on a Wednesday. Room was a bit dated, could use refurb, especially bathroom. Far to downtown, not walkable, but a short drive. Would stay here again because of the pool and views. Did I mention awesome oceanfront rooms with balcony.

Jacqui L, General Manager at Best Western Key Ambassador Resort Inn, responded to this review
Dear ewka2, Thank you for taking the time to write a review. We are thrilled to read that you enjoyed your stay and got to see America's Got Talent Finalist Rob Benton play. We think he is amazing and excited that you got to see the show! We are going to be updating the hotel beginning in the Spring and adding a new shuttle that will take our guests to Duval St. Can't wait for you to see all the fantastic changes coming soon! Thank you again and Happy Holidays to you and yours! Jacqui - General Manager

"Nice stay"

4
User 12/12/2018

The outside appearance of the hotel is old and kinda run down but the inside rooms were nice and clean. We had a pool/courtyard view and also a view of the ocean. It was an overall nice stay. There was a Tiki Hut out by the pool that was nice to relax and have a drink. The pool is very big and nice. Nice location.

"Very loud = Poor sleep"

2
BikeKaren, Salinas 11/12/2018

I searched for a place in Key West that included free parking and little to no resort fees. This hotel offered both of those and also included a free breakfast. And it had good reviews. The hotel is right next to the airport. It has single paned windows and seems like no insulation. I can hear the people snore next door. I chose a bottom floor because there are no elevators. I hear every foot step on the floor above. And of the 3 nights I spent here, that went on until after midnight. There was a guy playing music outside until 9pm. Doesn't matter that no one was out there listening to him. Seems like the speakers are right next to the sliding glass door. The phone didn't work so I couldn't schedule a wake up call. I made 2 trips to the office to say the door wouldn't open. Finally the maintenance guy came and had to kick in the door to get it open. 3 nights without a good night's sleep. Horrible.

"NICE PLACE FOR THE PRICE"

4
63sting, Holland, Ohio 09/12/2018

Ocean view was excellent, out of the from downtown area, not much noise from airport near by, bar was o>K> , food so, so, needs more variety even though they just redid it. Please add scrambled egg and bacon to breakfast, the sandwiches were dry. Finally, please cscampoothe carpet in the rooms, if you go bare foot or wear white, feet will get black!!

"Not crowded place in Key West"

5
Relax63994863863, Houston, Texas 06/12/2018

Most of the hotels in Key West are in crowded areas (very dense). This hotel is low rise (two stories) and in an area that is more open and spacious. The pool area is very spacious. However it is not close to activity areas (have to drive)

"Key West"

3
world_traveler_ln, Lawrence, Kansas 05/12/2018

This was our first time in Key West. The hotel was not as clean as the pictures I had seen beforehand. The room was also a lot more outdated than I had expected. Overall the staff was friendly and the pool was great. I'm not sure if I would stay here again, but that's mainly because everything we did was on the other side of town and it was rather expensive to keep traveling back and forth (they do not offer free shuttles to downtown). The breakfast was pretty good.

"Ocean front"

5
brn2rn79, South Daytona, Florida 04/12/2018

This is the best place we have stayed so far, the ocean view and the magnificent pool with tiki hut for when you are parched and need a refreshing pick me up while you are sitting in the pool or by the pool, this hotel is close enough to any activity you choose and their breakfast in the morning is good for a continental breakfast and while you eat outside those cute little birds will sit on the chairs waiting for you to feed guilty and feed them, they are adorable..the rooms have a full size balcony with chairs and a table,, just like home..

"Quiet Hotel close to Key West attractions"

4
Coconut_Grove_Dave, Miami, Florida 23/11/2018

I have made several trips to Key West, staying at a different hotel each time. I liked the location of this one as it was in a quiet area (except for occasional aircraft flying over since the airport is nearby) and only a few minutes drive to the center of town. We stayed in a room on the second floor with a view of both the pool area and Atlantic Ocean from the balcony. The room was comfortable and clean and staff were friendly. A complimentary breakfast (with all the usual items including waffles, breakfast sandwiches, fruit, yogurt, cereal, and assorted beverages) is provided with the price. The hotel is a stop of the Key West Trolley, a convenient way to travel downtown. I will most likely stay here again on my next trip to Key West.

Aimee C, Manager at Best Western Key Ambassador Resort Inn, responded to this review
Thank you for staying with the Best Western Key Ambassador and also taking the time to leave a review of our hotel. We appreciate the quiet location and beautiful ocean views as well! We look forward to your next visit.

"Key West vacation"

5
User 22/11/2018

This was our first trip to Key West. The hotel was on the quiet side of the island, which we preferred. However, transportation into town was convenient and reasonable. The amenities were great, and the staff were very friendly and helpful. The concierge, Maria, was fantastic in helping us book our various activities. The pool area and the staff at the poolside bar were great! The rooms were clean and comfortable. I highly recommend this hotel.

Aimee C, Manager at Best Western Key Ambassador Resort Inn, responded to this review
Thank you for choosing the Best Western and for leaving the great review! We'll pass on the compliment to Maria, our onsite concierge. She makes planning the perfect excursion or event easy and hassle free. We hope you'll visit again soon!

"The BEST Best Western"

5
User 21/11/2018

The Key Ambassador is the best place to stay in Key West. The resort is clean, comfortable, close to everything, and across the street from the beach. Great sunrise watching! The breakfast area is clean and well stocked with great choices.

Aimee C, Manager at Best Western Key Ambassador Resort Inn, responded to this review
Thank you for the great review, the sunrise views are some of our favorite things about the location too! Come back soon.

"Good place!"

4
Bstar75, Millville, New Jersey 13/11/2018

Stayed here during week of 11/5. I found the hotel to be clean, quiet, staff was extremely professional and accommodating. My room overlooked the road, beach and Atlantic Ocean, and would recommend same type of room, as I did observe some rooms that just overlooked the parking lot. Pool was perfect temp, and the pool area was clean, accommodating and landscaped just perfect! The breakfast I found to be sufficient, although the breakfast room could get a little crowded at times. Basically just used the facility to sleep, breakfast, and the pool occasionally and the place was just perfect! It is close to the airport and the hotel says on website it has free shuttle to and from the airport, however I did not utilize this service, so I would recommend calling and confirming. If you are looking for a hotel that is in the middle of the tourist area, this is not the place, it is located on the opposite end of the island, however it's an island and doesn't take long to get to anywhere on the island. I rented a scooter, which was absolutely the best thing! Was able to get around island fast, easy and easier parking for scooters than cars. I also got to see not only the tourist areas but the locals areas, neighborhoods, schools, businesses and the whole island. I will be returning back to this establishment!

"So bad"

1
s_jacquet, Belgium 10/11/2018

Please do not stay here. It's at least 2x too expensive for what you're getting: 20min out of town, next to the airport (the first thing you hear in the morning are jets passing over at 100ft above your head), the bathroom is basically a closet, the air conditioning in the room is like sleeping next to a helicopter, and the breakfast is the absolute minimum with pre-packed sandwiches. Only plus is the free parking.

Jacqui L, General Manager at Best Western Key Ambassador Resort Inn, responded to this review
Dear s_jacquet, I never want anyone to leave the hotel unhappy. I do understand your concerns – in fact, a renovation project is being reviewed to upgrade every guest room and create space to serve a fresh breakfast. Meantime, please contact me at 305.296.3500 to discuss the details of your stay; my team and I would love a second chance to provide you the positive Key West experience everyone expects and deserves. Thank you, Jacqui Loring

"Great location"

4
Robbie R, Canton, Michigan 03/11/2018

Great price for the location, it was located out of the way yet close to everything, along a beautiful coastline. Room was clean, though it had a less than ideal smell, but all amenities were there. Breakfast was very good, though the staff in the breakfast room felt more like guards. Not a bad place at all.

"Great stay in KW"

5
User 29/10/2018

Fantastic resort. Very close to airport. Beautiful sunrise view! We had a short and fabulous stay at Best Western before a day trip to Cuba. I'm highly recommending both! Our only regrets were not having enough time to visit that beautiful pool bar...

"Great hotel away from downtown "

5
502staceyr, Toledo, Ohio 25/10/2018

Spent 4 nights here in October. Nice hotel on the ocean away from the downtown madness bit a simple short drive away. Great breakfast offerings above a traditional continental breakfast. Would definitely stay here again. Make sure to visit with all the iguanas too!

"Economic staying"

4
User 21/10/2018

Is a good economic place to pass any night on Key west, with the ocean across street were you can enjoy a nice sunrise, or enjoy a couple walking with the marine breeze around you, good location, close to the airport, close to righ or left side of the island, all rooms still are old fashion decorations, a lot of people is getting this place for their economy and sweet service.

"Excellent "

5
ftblchic76, Rockford, Illinois 15/10/2018

We were in town for work and needed a place to stay. We were able to use our BW rewards points to get a nice poolside room and a second room, with discount, for our colleague. Our room had 2 double beds with a patio area. The room was large and comfortable. The view.....AMAZING! Note: the Airport is right behind this hotel. If air traffic is a concern to you, you may need to consider a different location. The first plane starts at about 6:45a and stops before bed (for most). The room was clean! A/C worked well. WiFi worked good. TV was a good size with a decent lineup. There is tile everywhere and it is very slippery when wet. Be aware, especially for disabled guests and children. The iguanas were AWESOME! There were a lot of them to watch. Need to know: 2 floors (unaware if there is an elevator) Pool Tiki bar Guest laundry Fridge in room (no microwave) Some truck/trailer parking (ask where to park) We enjoyed our stay and would recommend to others!

"Great hotel"

5
User 12/10/2018

This hotel was definitely awesome for the price. Clean rooms, good breakfast, awesome pool. We rented bikes to ride down to the southernmost point. Also a trolley makes a round every thirty minutes if you're interested in that. The hotel is right next to the airport but the planes don't fly at night. We would definitely stay with them again.

"Enjoyable stay"

4
ChrisInGilbert, Gilbert, Arizona 07/10/2018

The room was very confortable: decent size, it looked like it was recently renovated. Continental breakfast was included. Pool and pool side bar were fine. Concierge was helpful. Only minuses were the planes taking off (fortunately not many) and the noise from the air conditioning (wall unit) that was running non stop.

"Good little hotel!"

5
User 01/10/2018

I love the atmosphere and relaxed pool and bar area. This is a great place to stay away from the craziness of downtown. Everyone I met was friendly. The rooms are big and good for a family. The breakfast was ok but free and convenient. It's a gem!

"Highly Recommend"

4
johnnylakis, New York 29/09/2018

This lovely hotel is located right next to the airport. The hotel offers a free airport shuttle. You have a choice of ocean view, pool view and harbor view. Each view better than the next. You enter each room from the back which give the room a very large and roomy feel. The decor is awesome. Staff is very friendly. There are lots of choices at the free breakfast buffet. They also have a bar by the pool. There is a hop on, hop off bus which stops at the hotel. You can buy tickets from the concierge.

"Excellent hotel"

4
User 26/09/2018

The location is perfect. Amazing view of ocean. Awesome pool. Very relaxing. Lots of plane activity both passenger and navy. Maria the concierge was awesome. Her dinner recommendations were spot on to our preferences. One negative the price of the drinks poolside are very expensive. Lots of Iguanas on the property.

"Clean, comfortable and beatiful oceanview"

5
Marjorie L, Laval, Canada 07/09/2018

We spent two days as a family in June. We loved this hotel but I have to admit that I find it expensive. The drinks at the bar were expensive too. But the hotel is clean, the beds are comfortable and there is a free breakfast. You're about a 10 minute drive from the beach. The airport is very close to the hotel but the noise didn't bother us. There's A LOT of iguanas, some are huge and they are not afraid of humans, some even ran towards me. So if you're scared of iguanas, don't go there. My kids loved them but you can't feed them since they bite.

"Very nice"

4
VPRBhuj, Ahmedabad, India 02/09/2018

Really nice location, large rooms with balconies and all facilities. We just had to cross the road to see sun rise, which was awesome. Ample parking, but again the main issue is of vegan breakfast, it had the minimum variety for non veg also. Overall good stay.

"Great location for this superior hotel"

5
Jason D, Eastbourne, England, United Kingdom 30/08/2018

This hotel is outstanding in every respect and enjoys being next to the Straits of Florida within yards of the hotel- across the road Crucially it's very quiet away from the bustle . It is a delight to take the 3 mile drive along the coastline heading right out of the hotel , into the centre of Key West . The quality of the room, the hotel staff , and breakfast is first class . They let me leave my car for a day trip excursion despite having checked out . Very peaceful - great memories

"Very nice play to stay"

4
ZidocA, Colmar, France 29/08/2018

This Hotel is well located but not in the city center. Think about take your own car and find a public parking (easy to find). The pool is great with a very nice bar with lovely drinks! The rooms were ok, the usual standard but we did not spend much time in it!. The breakfast was also ok. Nothing special but the usual standard at his minimum. I would say this is a good hotel but pricey and for the price you would expect more of your your room (no view for ours) or from the breakfast.

"Best pool ambiance !!!"

5
RJBAQ, Miami 27/08/2018

Great hotel stay!! Check in was a breeze, courteous and very professional staff. Concierge on site to help you with planning your stay and assist with local attractions. The pool atmosphere is excellent. Great music,drinks and appetizers plus a great attitude of server make it very pleasant to spend an afternoon. Breakfast was plentiful, premises extremely clean and staff attentive to details and available for any need. Place is so nice that an Iguana family decided to move in the green area, very colorful.

"Great time with Judy!!!!"

5
filipkral, Beroun, Stredocesky Kraj, Czech Republic 24/08/2018

I spent 2 beautiful weeks with my friends on Key West. 3 whole days of my vacation next to your poolbar. There was JUDY!!!! Best bartender ever!!!! So beautiful person!!! She made ma vacation overthere too. I will remember her till rest of my life!!!! Next time i will visit Key West, i will be looking for her!!!! Am so happy that i met her!!!! Tell her, that am back at home and i already miss her!!!!!

"Quiet Property with a Great Pool"

4
ivebeenevrywhrman, Chicago, Illinois 22/08/2018

We stayed at this property Aug. 8-13, 2018, for a family wedding. We chose it b/c it was budget-friendly compared to some of the other properties we researched. Also, it was away from the hustle and bustle of Duval St, which is where we spent most of our time. It was nice to get away from all that each night when going back to our room. Location: Only 15 min drive to Duval and all the action. We had a rental car, and parking could be costly down there. We Ubered a couple times, and also rented a scooter for $45/day. We didn't check out any shuttles. The property is across the street from the ocean, which was a pretty view, but you're looking across a 4 lane road, which was ok with us, but just FYI. There is no beach right there, but it's only down the road a little way. The red tide was there during our visit, and the beach was abandoned. Amenities: The pool was awesome! We had family and friends scattered around different properties for the wedding, and we decided we had the best pool. Clean, plenty of chairs/tables/loungers, plenty of towels, nice music and the Cheekie Hut. We only had a couple drinks there b/c we had a lot of wedding activities, but there was decent wine and a nice atmosphere. Not to mention the Blackhawks and Cubs tributes :D. The breakfast was very good. Lots of choices, clean and plenty of seating. Room: The room was big, but could have used some updating. Toilet flushing was slow and non-existent a couple times. We learned to work with it (holding handle down extra long, wait awhile before trying again etc), just a bit of a pain. We walked to the pool restroom a couple times. It smelled moist, which I'm sure is pretty much a FL thing. Beds comfy, tv fine. Our outside door was hard to close and we had to jam our shoulder into it every time we left, to make sure it was really closed. The grounds could have used a little maintenance. Some extra cleaning, a little paint here and there. The housekeepers threw garbage bags over the railings from the 2nd floor, into a pile and then someone came and picked it up. Sometimes it sat there for a bit. Kinda gross. The iguanas were cool. Feeding them bananas and oranges every morning was one of the highlights of the day. Overall, good experience. A little updating and maintenance would have brought it to 5 stars for us.

"Great hotel very close to the water and airport."

5
littlefield31, Big Pine Key, Florida 20/08/2018

I didn't have high expectations because we got such cheap price, but I was super surprised this hotel was great. The rooms were nice and big (bigger than some Marriot's I've stayed at). The rooms were clean. The breakfast was the best continental breakfast I've ever had (I'm a picky eater and I usually don't eat the breakfast food at hotels). The facilities are very nice. There is a pool. The washers and dryers were a great convenience. The staff was very friendly. I highly recommend this hotel. It's not downtown but there is a trolley service that looks great and goes right by the hotel. That would be easier than driving because parking downtown is VERY expensive. $20 for 4 hours. A small public beach is right down the street. The water so was so nice and refreshing. They also have airport shuttle so take advantage of that. Between the trolley and shuttle you could get away without having a car to save that expense.

"I would not stay here again."

2
Emma S, Winona Lake, Indiana 20/08/2018

Let me start by saying this property was adequate. If you are looking for a really nice place to stay in Key West, this is not your place. The pictures online are made to look super nice, when in reality It's a little janky. The room itself was fairly nice, but we had "cheeto finger" marks (or whatever food source it was) on the fitted sheet on the bed. Not sure why it wasn't washed or thrown out if it was stained. Our door was very hard to get open. We would have to basically slam into it to open it. I believe this was because someone had painted around the door very poorly. The walls are also poorly insulated, as we could hear what the people next door were saying, and we could easily hear their TV. Breakfast was ok, there wasn't a huge selection. Mostly just muffins/bread, yogurt, cereal, and a waffle maker. The pool was nice because it was large. The water was like bath water, which I imagine that was because of the hot Florida sun in August.

Bob B, General Manager at Best Western Key Ambassador Resort Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Vacation 2018 Family & Friends "

5
LMY123, Northern nj 18/08/2018

Check in was easy. Upgraded us to pool view, Thank you! Great value for the price. Room large and clean, great views. Staff friendly, Cheekie Bar pricey, go at Happy hour to save and drink the specials to save a few$$. Continental Breakfast was very good, many choices with plenty for 2nds if you have teens it's worth it. Pool was beautiful, clean, relaxing, refreshing, enjoyed it fully. The iguanas are everywhere they make the atmosphere feel just like you expect when in Key West. One Complaint, I'm not a snob by any standard, but the cleaning product they use in the breakfast room is way to STRONG, I had to sit outside to eat, not a bad thing just saying if your sedative to smells like myself, ITS STRONG. But other than that this is a GREAT PLACE. Close enough but away from the large crowds. Remember it's only about 15 miles all the way around Island of Key West. Get a bike and ride in the AM.

"Beautiful Ocean View Rooms"

5
User 16/08/2018

We received a free upgrade, as a Diamond member, to an ocean view room. Oh my goodness, such a gorgeous site to wake up to every morning! The room was clean & so was the bathroom. The beds are a little to firm for mine & my husband's taste, but we still slept ok. Jonathan at the front desk, gave us top notch service! He's a superstar!

"Average hotel with a wonderful ocean view!"

4
Jayleen L, New York City, New York 15/08/2018

We had an issue with our first room when we checked in, but it was handled swiftly by front desk staff and the new room was great! Breakfast was nice with indoor and outdoor seating and a friendly, courteous staff. Room was clean. Hotel could use updating, but it was fine. The pool is fantastic and relaxing. While we didn't eat at the Cheeky Hut by the pool, it looked nice. This hotel is right next to the airport. First plane takes off at 7:00 am. It wasn't a problem for us because we were up and about early. Airport closes early and we heard no planes past like 7:00 pm. In room wifi was good. Maria, the concierge, helped us book an excursion and was very, very helpful. All in all we would definitely stay here again.

"Loved it!!!"

5
User 12/08/2018

Reasonably priced, ocean view, clean and friendly!! The kids at the pool were being obnoxious but other than that- we loved everything about the hotel! The little tiki bar by the pool has a large variety of drinks and lunch/snack food too!! Mike, the bartender, is wonderful!!!

"Very clean and wildcats"

4
scottyrayvon, Boca Raton, Florida 05/08/2018

I really like this hotel the hotel staff was excellent the grounds paint and the condition of the building was excellent. The only drawback is the nearest beach is maybe a mile away. In the pictures it looks like the beach is right across the street but is not that is a sea wall with no Beach water comes right up to the wall. The only other drawback is by the airport and you have planes going overhead which could be quite loud at times. Besides that it was a pretty good value in the hotel is very nice rooms are great and clean very comfortable bed

"It Is What It Is"

4
Larry O, Philadelphia, Pennsylvania 05/08/2018

Had 2 rooms. One was very nice and large. Had Sofa and awesome view of the water. Other was an old Howard Johnson roadside motel. Breakfast wasn't great, but Waffles were fine. Door stuck but 1 room was clean and the other dingy.

"Very nice and inviting"

5
DebbieD39, Bolingbrook, Illinois 03/08/2018

Best choice in the island we feel. Beds not ver comfortable. Breakfast well stocked more choices than most hotels. 2 staff members in there at all times to help with your needs. Ecxellent service. Lots if iguanas to see.

"The best two days in Key West"

5
User 27/07/2018

The entire hotel is beautiful and very quiet. There are a lot of wild lizards and crabs around, very interesting. It is also very close to the sea, and the experience of enjoying the sunrise is very good. The service staff is warm and thoughtful. I would also like to thank all the staff at the hotel, I left the computer in the hotel room. The service staff carefully and carefully checked the information of the Fedex courier to ensure that I received the computer in time. My English is not good, but everyone is very patient to communicate with me. Thanks everyone....

"Havent Checked In yet, Im concrened"

2
Ann Marie M, Greendale, Wisconsin 26/07/2018

I booked our room recently and did a lot of checking for reasonable prices for a mother daughter vacation to the keys in May of 2019. I looked directly on the Hotel website for rates. The Rates online are different from when you call to make the reservation. by almost $10 and when your traveling with a budget conscious mother that $10 adds up over the course of the days. When I called to make the reservation the front desk staff was rude and kept telling me I'm looking at a 3rd party website. Then they tell me what the rate would be for our stay I told her we have AAA , or we would be using my mother Senior AARP discount. The desk staff indicated the rate is the same for both discounts. WOAH really there should a difference in price for both. Were staying in Key west for 4 days with a 8day vacation starting in Key Largo for 4days for a wedding. We haven't even checked in and I'm concerned about the vacation. Because I was mis-lead on the rates and now I'm spending more when I was expecting to pay something else. The desk staff was rude and kept telling me I was wrong. Im considering canceling and looking else where. its been 13 years since me and my mother have had a beach vacation. Were from Wisconsin winters are long and beaches are far and few between. we shouldn't have to be concerned before we even leave. Booking with the hotel directly gave me a bad taste in my month. we should be excited not worried.

Bob B, Manager at Best Western Key Ambassador Resort Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Please email myself directly at [email protected] so that I can assists you with your reservation. We want you to have a worry free vacation, therefore, we will honor the 15% discounted rate. Thank you, Alexis Averette Reservations Manager

"Outstanding views from our rooms!!"

4
Michael G, Summerville, South Carolina 23/07/2018

The views from our room was amazing. The pool was fantastic and so was the pool bar. The location coming into Key West was fantastic and very easy to find. Breakfast was ok but our favorite part was feeding the iguanas with bananas and banana peels. I wish the pool and the pool bar stayed open later and can't figure out why they close it so early in Key West.

"Top Notch"

5
Lorie N, Fairmont, Minnesota 22/07/2018

Front desk staff and concierge was exceptional! Super friendly and helpful to our family for our first time visit to Key West! Kudos to you all! Top notch! You will not be disappointed with any of them!

"Very nice hotel, attentive staff, reasonably pruced"

4
Ronzoni305, Miami, Florida 22/07/2018

Had a nice stay at this hotel. The front desk staff came thru in satisfying our needs for an extra bed that somehow didn't make it's from our online reservation. They have a very nice free breakfast with breakfast sandwiches and waffles. Nice pool but the enforce closing it 9pm. Only surprise was planes coming in for landings very close to the roof line. Overall a great experience.

"Best Hotel in Key West!!!"

5
Mike R, Jacksonville, United States 22/07/2018

A beautiful, clean property across the street from the ocean, many palm trees, and a friendly staff!! The rooms are well appointed, and have all the amenities of home. The hotel grounds are immaculate and as you walk to the breakfast room, look in the grass and you will see many iguanas from small ones to large ones. The housekeepers are efficiently and clean your room, Sam and Jonathan at the hotel were always smiling, cared about your stay, were informative, and we felt welcomed. When we arrived, we were pulling a small trailer with our kayaks, and I inquired where to park, and Jonathan personally took me to the area to park, and put orange construction cones around my car, to signify this was "our spot" to park. That made us feel special. I also met the General Manager, Bob Bucher who was friendly, knowledgeable about the area, and asked us how our stay was going, and I replied it was fantastic! The only hotel I wll stay at the next time I am in Key West!

"Beauty fun and sun"

5
User 19/07/2018

This was by far the best stay yet at a Best Western. Overall it's beautiful, clean, helpful staff. It had everything we need. The staff was helpful, just wish they spoke better English. I know people complain about the planes flying so close because of the airport, but for us we loved it!. The sun rises are the best!. And thank you to the hotel concierge who made arrangements for our golf cart rental. Made it easy to get and more fun on the island. If your going to book, I recommend going to key ambassador.

"Excellent Place to Stay!!"

5
ThreeOnTheRoad, Connecticut 17/07/2018

My husband chose this hotel based on the reviews on Trip Advisor and I'm glad he did! The location was perfect....just a short drive to downtown Key West. The hotel and grounds are beautiful. We especially enjoyed the pool area and Tiki Bar. We ate lunch poolside twice and the food was delicious and priced very fair. We also took advantage of their daily drink specials at the pool. There is a large container of ice water on the bar too which was complementary. Something I've never seen done at other hotels....very thoughtful. The breakfast was wonderful with lots of fresh fruits and a good selection of very fresh breads and muffins. The young men working in the breakfast room were extremely polite and helpful. The room was very clean and spacious. We felt the price was very fair considering the location. Our room had a nice view of the pool and also the ocean across the street. We were entertained daily by a very large family of Iguanas camped out on the grassy area on the way to the breakfast room.! From big old dad, to the smallest babies!! We loved seeing them! This was a perfect place for us and we will definitely be staying here again.

"Convenient"

4
nathalieacosta96, Miami Beach, Florida 09/07/2018

We came here for Father's day weekend and booked two rooms, one double bed room for my parents and brothers and the other room was a king size bedroom for my husband and I. It worked out great! Good location, nice rooms, beautiful pool area. Ocean view right ourside each room. Perfect for families but also great for couples

"Stayed for 7 nights"

3
mpenrose65, Rossville, Indiana 09/07/2018

We booked thru Expedia, the staff told us we would have to wait till they got ahold of Expedia, because they had not received the payment. We made our reservation a week in advance, but had to wait another 1/2 hour before we could check in, for them to call Expedia. Not impressed with Expedia or the staff for making us wait! Our room was rather small on the ground floor. So not much of a view of the water, shrubs block your view, but help with road noise. We did have a view of the pool. Room had an odor if the dehumidifier wasn't on, so we let it run the whole time we were there. Room was very clean! Housekeeping staff was friendly and did a great job cleaning our room daily. Room has coffee maker, microwave, and a refrigerator. Breakfast area was a little tight, even with the outdoor seating. The lady attending the breakfast area was running around like crazy filling stuff up, getting in everyone's way. She should wait till more people have gone thru, but 1 person would get something and she would jump in front of the next person and replace what the last person took. Really! The other guy working with her made everyone feel welcomed and would wait till there was a need to fill up stuff. Premade breakfast sandwiches, muffins, bread for toast, bananas and oranges, cereal and oatmeal, yogurt, coffee and juices and make your own waffles was the selection. It was fun to watch the iguanas on the way to and from breakfasts! The last day we were there we took a walk around the property after a hard rain and got to see several large crabs. Pool was nice and relaxing after a long day of activities! Only ate at the cheeky hut once, but it was good and fast. The bartender was friendly, wish we had ate there before our last day. Our flight was for after 4 o'clock, so the office held our luggage, and let us hang out at the pool and cheeky hut. It rained the whole morning till about 2 so we didn't get to swim, but at least we didn't have to go set at the airport the whole time. We didn't have a car, so we used the city bus, trolley and rented bikes and walked. The concierge didn't give you a lot of info, I told her we didn't have a car and she didn't suggest bikes or golf cart or any thing besides the trolley. The 4th day I asked where the closest place was to get bikes, she had some to rent. Really? She told me since we didn't want to ride in the dark she could let us have the bikes for $10, but I noticed later she charged the full $15 a piece. We would probably stay here again, but 7 days was a little long, especially without a car. It would be nice if they would offer a shuttle to Duval Street, a few time a day. 10am, 4pm and 9pm. They could even charge a couple of dollars per person to cover gas and wages for the driver. I think this would bring in more customers for the hotel if people didn't have to worry about parking near Deval St. or renting a car, and since it is so far from everywhere!

"Expensive, like every hotel in Key West"

4
JeroenOlthofNL, Bussum, The Netherlands 07/07/2018

Stayed here for 2 nights to enjoy Key West for a full day. Upon arrival, I was quickly checked in to a ground floor room. That saved me dragging my stuff up the stairs. Location is great, with the sea on your doorstep. There is plenty of parking. The property itself is pretty big, so it's quite a walk to the breakfast area, which is on the other side of the property. Just like every hotel in Key West, it's expensive. I paid 140 euros per night, luckily I had 145 euros in discounts. So I ended up paying 135 euros for both nights. The room is very nice and spacious with a full size couch and chaise longue. TV has HD-channels. Bathroom is tiny. There is a 3 inch gap between the toilet and the door if you open the door. You have to stand next to the toilet to be able to get out. It would be nice to have a small terrace if you're on the ground floor. I would advice BW to use the cutout of the room to build a small outside terrace with sliding doors. There would still be enough space in the room. The breakfast area is way too small, even though there's an outside seating area. There were so many people getting breakfast. Staff was friendly and trying to keep up with stock. I wouldn't use the concierge anymore. I asked about a specific parking structure on Front Street, but concierge said it didn't exist. She guided me to an open parking lot, just as expensive. Parking is crazy expensive in Key West Old Town, $4 an hour is the same as parking in downtown Amsterdam. I would recommend the parking structure next to Margueritavilla which is covered and just as expensive. I also asked about Park 'n Ride. She said it didn't exist as well. But it does, the parking structure at Grinnell and Caroline Street provides free public transport. There's also a free Duval loop bus which runs every 15 minutes which I will totally recommend. I've read some complaints in other reviews about airplane noise. I wouldn't worry too much. There are 2 flights departing early morning at 7am and the 'noise' is only 5-10 seconds.

"Better than average in a nice location."

3
halla1a, Chicago, Illinois 03/07/2018

This hotel is about 3 or so miles from Old Town where all the action is. So for many this would be a nice location away from the action. A terrific pool and Tiki Bar, plenty of lounge chairs around the pool and a great view of the ocean, hard to beat that. They have 2 building's, one building surrounds the pool area, the rooms are nice but a little small, the other building has about 20 rooms that face the ocean and the rooms are larger and the rest of the rooms in that building face the parking lot. Rooms are basic but comfortable with a nice bathroom and a small fridge, the room was very quiet. Staff was very friendly, check in was quick and parking is free. They also have a free breakfast area from 7 am until 10, it's not bad, waffles, cereal, fruit, muffin's, and juices, coffee, etc. So while i don't think this is a true 4 star property, it is very nice and i would really love to stay here again.

"Basic motel, good for a couple of nights "

3
NakedSwordsman, Southport, United Kingdom 01/07/2018

Clean, tidy if a little dated. Near a Naval base and the airport. If you're a plane spotter, this will be your nirvana. If not, prepare to smell the pilots aftershave as he takes off. The kitchen area is very small, so get there early. There is some wildlife here, so be wary of snakes and iguanas. Leave them alone and they'll do the same Key West is a great place to visit. Lots to see and do. Loads of bars and restaurants.

"Great place"

4
Nevadamax, Dayton, NV, United States 24/06/2018

This stay was very nice. Accommodations were very nice and very well maintained.The grounds, pool area and Cabana are exceptional and well maintained. This stay was a great experience. The young lady at the front desk(Samantha) was exceptional. We were greeted with a smile and felt like welcomed old friends. She was friendly, professional, knowledgable about everything in Key West and very helpful. Upon checkout we found that the night desk person, Joey was also very nice and helpful with questions.

"Great Location and Very nice pool setting"

4
RUSSELL G, New London, Ohio, USA 20/06/2018

This hotel is all about Location and its pool. If you like to sleep in, DO NOT Stay here as the 7:05 wake up call is not from the front desk, but rather from the first Jet taking off from the Key West Airport as the plane thunders over the hotel, which is just at the end of the runway. Rental bikes are available either by the day or multiple days. Look to get a second floor either ocean view or pool view room. Breakfast is ok. If you have a specific diet plan ahead as veggie, non dairy and kosher are limited. Location is quiet other than the plane traffic (You get used to it) and the daily sunrise is worth the price of admission and stunning.

"Great Stay"

5
GatorinKY, Murray, Kentucky 13/06/2018

Visited here with our family, 14 in all. Location is good if you don't want to be in all the hustle and bustle. The rooms are quite large and well equipped. Each room has it's own balcony. The pool is awesome. Towels are provided at the pool. The Cheekie Hut is wonderful. The food and drinks were great. Highly recommend the Mahi Bites. Wood stay here again.

"Great place!"

5
C A, Viera, Florida 13/06/2018

My family of 14 stayed at this resort. We had a fabulous time! Rooms are very spacious. I recommend a 2nd story room, my parents were in a 1st floor room, and it was a little musky from the humidity. The hotel staff was very friendly. The pool was FABULOUS. We ate lunch at the Cheekie Hut each day. Very good food, I recommend the burger and mahi bites. Iguanas are everywhere, and seem to be interested in people watching. Breakfast was above average: coffee, several types of juice, waffle maker, yogurt, toast, bananas, oranges and Bob Evans pre-made breakfast sandwiches. The hotel provided pool towels, lots of seating, and tables with umbrellas near the Cheekie Hut. (The deepest part of the pool was 5 feet.) Make sure you bring bug spray, the no-see-ums will eat you up (anywhere in The Keys). The hotel is in very close proximity to the airport. There is airplane noise, but you get used to it. We liked watching all the planes going over including the Fighter Jets. Be forewarned...the first loud plane usually goes over the hotel around 7:09am. We liked being away from all the congestion from the Duval St. area, but if you want to go into town, it is only about 15 minutes away in traffic. We had a fabulous time at the BWKA. If we come back to Key West, we will stay here again. =)

"Great little hotel that fit our needs in Key West for a few days"

4
Joeipad25, La Quinta, California 13/06/2018

Yes, would recommend this hotel to others ! Yes, it is not anywhere near Duval street, however, it's location to us was perfect. The rooms were very adequate and did not show signs of wear. Water pressure in the shower was great. Pool in the late afternoons was also great and every once in a while you get a flyover jet taking off from the airport right next door! Don't worry, there is no real disruptive noise at all from the airport :-) if you are staying at the hotel. Free Breakfast !, what more could one ask for? We spent 3 days in Key West walking about seeing the sights. It was our first time ever to Key West so created a travel video for our friends and family to enjoy. Posted in on YouTube search TSSLKJK if you care to check it out. Key West was a side trip as we made our way to Peru South America. The best part was taking the tour of Ernst Hemingway house, have to say at first I thought it would be ho-hum type tour, however at the end of the tour I was impressed. What a nice house he had. Make sure you walk down to Sloppy Joe's bar and have a look at the large fish photo in their gift store. Took a photo of the photo and did NOT buy anything else.

"Total disappointment "

1
User 08/06/2018

Misleading, look elsewhere for accommodation. We booked this thinking as a “resort” it would have hotel like amenities. Nope. I guess out here cream means milk, gas means petrol and resort actually means motel. This place is a motel. Don't get twisted or mislead. This motel has also seen better days. Old, loud air conditioning. Dated rooms & bathrooms. Our room had a lovely view of a freeway. On the bottom floor, could hear thumping from above the whole time. Front desk staff are rude. A few days before your arrival you'll receive an email stating how excited they are to have you and how they would be happy to help you, especially in booking any activities you'd like to do. I guess it's all just for their commissions because when you arrive they aren't actually all that happy to see you. Or help you for that matter. What an overpriced disappointment. Unfortunately we can't redo our honeymoon or else we would 100% go elsewhere. We both feel totally swindled by the description of this place on their official website. I'm looking forward to the generic “on behalf of our entire team” fake apology. They have our money, they don't care past that. If you want something past a motel spend your hard earned dollars elsewhere.

"Nice clean hotel w/ nice pool"

5
User 01/06/2018

Hotel is very clean. I like it because it is out of the busy part of the island yet still close. The pool is definitely above average for hotel pools. Cheeki hut serves good food at decent prices. Breakfast was great. Staff is very kind, clean, and helpful. Also, there are huge iguanas everywhere sunning themselves which was a very fun surprise!

"Keys 100 "

4
Rick P, Port Huron, Michigan 27/05/2018

If you want a great view of the Keys 100 racers, this is the place. The race goes right past the hotel. You can have a cocktail by the pool or sit on your balcony. Breakfast was delicious, clean rooms and the Naval jets going over each morning at 7 work better than an alarm clock.

"cheap nice and clean pool ok...."

3
User 24/05/2018

loved this place and loved that the rooms have patios cool bar only bad thing the pool had a lot of birds near by and bird pooh in the water fountain other then that great place and good location .............

"enjoyable stay"

4
CaroleA1966, Rensselaer, New York 23/05/2018

We enjoyed our stay in Key West. The hotel was relatively quiet (very quiet except for the occasional daytime airplanes, as it is close to the airport). The hotel is across from the ocean and has nice views. The pool area is pleasant. The Cheekie Hut offers alcoholic beverages and basic grilled food items. The bartender remembered our names after only 1 visit. The hotel does not have an on-site restaurant or room service, but there are plenty of restaurants nearby. The rooms were pleasant with average cleanliness.

"Clean rooms, good breakfast"

5
DiveMonkeyUK, Bristol, United Kingdom 22/05/2018

Stayed for two nights while diving in Key West. Motel style hotel, clean rooms, with good facilities in the room. Fridge, tea/coffee, etc. Not close to the centre of key West may be it's only drawback... or advantage depending on your view. Nice courtyard style pool. Breakfast was advertised as buffett style but was very varied and much better than expected with hot and cold food available. Hotel is easy to find on the main road in.

"Great place for the price"

4
Sandy D, Springfield 18/05/2018

They have a shuttle for the airport. Very friendly service. Beautiful pool area and waterfall. Great hot breakfast. The rooms are larger than most. But, the brochure shows a nice 2 story bldg. in fact there are several buildings and no elevators. Had a short walk to the pool and front lobby. Across the street from the water- Strait of Florida. No waves. Hardly any sand for beaches on the island.

"Inconsistent but good in general"

3
ldehayes, riverside calif 15/05/2018

The positives: beautiful pool area and grounds, very knowledgeable and friendly concierge, nice ocean view, very comfortable beds, clean bathroom, convenient free shuttle to and from airport.. The negatives: troublesome room card key which didnt work half the time, top half of our door lock was out of alignment and did not lock, door rattled all night from the wind (we finally had to push an ottoman against door to quiet it), piece of metal flashing in hall just outside our door also rattled from the wind -- fortunately I brought earplugs, room carpeting stained near balcony door, 3 of the soft drink machines were out of order. When you're paying almost $300 per night, these annoyances really should be taken care of under general maintenance. Our stay was ok overall, but I would choose to stay elsewhere if I return to the Keys.

"Loved Key West and BW Ambassador Resort Inn!"

5
stephaniehW6597EC, Lititz, United States 15/05/2018

We just returned from 3 nights at KW ARI and loved it. The room was huge, clean and an amazing view (we had 2nd floor ocean view). We will definitely be back. We enjoyed the balcony watching the boats on the water so much I realized we never turned the TV on once.

"inconsistent"

2
adkx, Farmington Hills, Michigan 14/05/2018

On the positive side, great location on the quiet side of Key West (except the noise from the airport which is right next door). The room was large and fairly well updated (except the bathroom), and generally clean. the breakfast was decent. The pool was nice and clean, and the grounds are well maintained. Plenty of parking available. On the negative side, ridiculously overpriced at $200+ a night (as everything else in Key West). This is nothing more than a glorified roadside motel and should not really be named an "Ambassador Resort". The front door to the room wouldn't close properly and would leave a half an inch gap between the door and the frame, letting all the noise in (and the door opens right into the parking lot). The bathroom door was a rusted mess, and the tub was dirty, moldy, and disgusting. The window type air conditioner was loud an had a tough time keeping the room clean and the humidity down.

Bob B, Manager at Best Western Key Ambassador Resort Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. The housekeeping & maintenance managers have been notified about the problems you encountered during your stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Good Place to Stay--Away from Tourist Downtown Area"

4
cogaha, Apex, NC 14/05/2018

This is an older property that has been renovated and is located away from all of the tourist area/Duvall Street -- it is very close to the airport. The property is made up of several buildings clustered around a pool area and it is directly across the street from the water/seawall -- but not a beach area for swimming. The buildings are all two-story, and as far as I could tell there are no elevators -- so if you have trouble with stairs, be sure to request a first floor room. We had a king bed room with a sleeper sofa, and the bed was comfortable and the bedding was in great shape. One thing I liked is that the sink was located outside of the bathroom, which makes it convenient for more than one person to get ready each day. We didn't take advantage of any amenities as we were literally there for less than 12 hours -- it was just a place to sleep for one night. I thought the rooms were expensive for the quality of the property, but everything in Key West is expensive. We would stay there again!

"Great hotel"

5
User 09/05/2018

I would recommend this hotel to anyone loooking for a great place to stay while visiting Key West. The facility is well managed and well cared for. I GREAT value for the money!! The pool and tiki bar were a hit!

"very nice place to stay"

4
valjacks12, Nashua, New Hampshire 05/05/2018

The staff was very friendly, room was clean, pool was lovely and food was good. I would stay again when in key west. I liked the amenities. I've never been to key west before and everyone was very welcoming and friendly to me and my family.

"Best Western Ambassador"

5
Benue183, Lowell 05/05/2018

Our room was very large and lovely. Lots of space for the 4 of us to share. We had a balcony overlooking the ocean. I found the room to be quiet and comfortable. Would definitely stay here again, and would recommend this to my friends.

"Amazing place"

5
scottbannick83, Bad Axe, Michigan 03/05/2018

Place has everything. It's a great location. Awesome service great atmosphere. And relaxing get away. Would do it again. Beautiful rooms. Breakfast awesome. Great parking. Service awesome. People are great

"Best deal in Key West"

1
SlyFlyMom, Daytona Beach, Florida 30/04/2018

This property is not downtown, and that was one feature we enjoyed about it. It is right across the highway from the ocean, it has its own bar and food service, so who needs to be in the hustle, bustle, and craziness of downtown? Trolleys are available if you want to explore other areas of the Key. The property is gorgeous, the staff friendly and helpful.

Bob B, Front Office Manager at Best Western Key Ambassador Resort Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 305-296-3500.

"Not Duvall St - Thank God!"

4
alhlstnam, Chicago, IL 23/04/2018

We picked this place to be away from it all and it delivered. The ocean view relaxed us every day. The pool was terrific - large (important because families could cavort and still leave space for adults), clean. The proximity of the airport causes some interruptions but livable. Karen, the concierge who helped arrange some trips for us, was very good and her advice was accurate. Her presence was a great bonus. The tiki bar was very handy, the food more than acceptable (especially the local fish sandwiches), but the margaritas need some work. Breakfast was substantial in quantity and variety (important for attacking downtown!) and the staff kept things clean and stocked. The room was showing some wear and tear but always clean, as were the grounds. You'll spend the night here and more than ready to assault Duval Street and its environs!

"Attending a wedding"

5
David L, Rochester, New York 21/04/2018

This hotel is very classy for the price. The pool and tiki bar are the best. The water is heated and clear. The bar serves tasty tropical drinks and has a nice lunch menu. The rooms are very clean and the beds comfortable. The hotel sends a shuttle to the airport to pick you up. Would definitely recommend this Best Western

"Enjoy the ocean without the sand."

5
User 19/04/2018

Our stay was totally enjoyable. Breakfast was a bonus. No complaints! Will return in the future! I loved the large windows so you could lay in bed and see the ocean. We spent quite a bit of time on the balance. It was peaceful location even though it was close to an airport. The rooms were very clean and spacious.

"Overall good, with a caveat"

3
Hoosierfan84, Indiana 18/04/2018

The hotel and facilities were pretty good. Breakfast was good as well. Check in was simple and straightforward. The pool was nice and the Cheeky Hut was the center of attention. The view was pretty good, although airport was basically next door. My two complaints were that the bed was very hard and the wall unit air conditioners couldn't keep the room cold enough to be comfortable.

"Lovely getaway"

5
Adrianne A, Miami Lakes, Florida, United States 16/04/2018

The customer service at this hotel was outstanding! From the front desk to the concierge, housekeeping and the Tiki bar!!! I didn't want to leave. We stayed only 1 night for a friend's wedding. The view across the hotel is just amazing. I will be back but I will be staying longer.

"Not worth the price"

1
922Bill, Boca Raton, Florida 14/04/2018

Room was dirty, the 3 days i was there they never vacuumed the room. 1980's a/c wall unit, bathroom door would not shut, door hindges were rusty, bathtub/shower was dirty, shower door did not slide it fell off the runner. Breakfast was disgusting. Located next to airport.

Bob B, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Excellent Hotel"

5
betsymiller239, Camden, New Jersey 13/04/2018

We traveled to this hotel and key west with my family. The children enjoyed the Key West. This hotel was very close to where we could take evening walks. Our room was very clean and modern. The free breakfast was enough to keep us going for the day. Most we enjoyed about key west was the scooters we could drive on the island like place.

"Key West Adventure!"

5
User 10/04/2018

This was an amazing location, a short and beautiful drive to anywhere in Key West. It was a beautiful and spacious room. The staff was great and the housekeeper was very nice and attentive. The pool bar and lounge area was AMAZING!

"Key west 2018"

4
kmessn543355, Virginia Beach, Virginia 09/04/2018

overall nice hotel but was lacking shuttle service that others offer, close to beach but long walk for small kids,was very quiet considering proximity to airport and road, rooms clean but smelled a little musty

"Wonderful hotel"

5
dr_j_now, Germantown, Wisconsin 07/04/2018

This hotel was very conveniently located for us. It's just a short car ride to anywhere in Key West yet far enough away to be quiet and peaceful. The rooms were very large and well kept. The beds were comfortable and the WIFI worked well for us throughout our stay. The included breakfast had a great selection, but the room it is served in could be a bit larger. Maybe we went to eat at particularly busy times, but it was very full when we went and we barely managed to find seating; that would be our only suggestion of anything for the hotel to improve. The pool area looked absolutely wonderful, but unfortunately it was a bit too cold for swimming the days we were there so we didn't have an opportunity to use it. The staff we met were all great and we encountered no issues during our stay. If we make it back to Key West we'll definitely try to return here though!

"Pricey but ok"

3
Biztravler12356, Port Lavaca, Texas 07/04/2018

This hotel is set on prime real estate, it's a little older hotel and the website photos should probably be updated but the rooms are spacious and it's quiet. The tiki bar and pool are great and the bar food was affordable and good, The breakfast however was quite possibly the worst of any of the hotels I have ever visited. I recommend this place

"Nice Hotel"

4
lrtfam, Ashland, Massachusetts 01/04/2018

This is a well-located hotel away from the bustle of Duval Street, but still within easy driving range. Located right across A1A from the ocean, the hotel provides the opportunity to relax in room, on balconies or by the well-maintained pool area. Breakfast is ok, but not spectacular in terms of its selection of breakfast items. Beds are comfortable and rooms are large. WIFI works very well. Hotel staff is courteous and respectful. Rates are reasonably fair, given the relatively expensive comparable options in the Key West. Proximity to airport is not a problem since there are no flights taking place at night.

"EXCELLENT!!!"

5
User 29/03/2018

When staying at this hotel during our vacation, we had an amazing stay and received excellent service. Our previous hotel cancelled our reservation, and with no where to stay and after driving 15 hours; we were in a panic. Joey and Samantha were very accommodating and quick with the room process, in order to get us settled and relaxed. The continental breakfast was amazing, and there was such a large variety of options. We were not disappointed at all, and would recommend this place to anyone!

"Great place to stay"

4
Sheryljack, Middletown, Indiana 26/03/2018

I liked that this hotel was far enough away from the hustle and bustle of Duval Street. But it was close enough for a bicycle ride to that area. Also cabs and ubers are plentiful. We had an ocean front view so morning sunrises were the best. Breakfast was good and plenty to choose from. The pool was beautiful and relaxing...except for when a plane flew over but that still couldn't mess up my relaxing time.

"Loved the Pool!"

5
DEBRA D, HUNLOCK CREEK 19/03/2018

Had a pool view room. It was clean and nicely appointed. Loved the view. The pool and Cheekie Hut were just great although the kitchen was only open til 5:30 and the Cheekie Hut itself is only open until 7. A couple of miles away from Duval Street, so if you plan an having some drinks, better to Uber it. Right next to the Key West Airport, but I didn't really mind the noise from the planes. They started about 7 in the morning and didn't fly out after 9 pm. The concierge was a great help with booking things to do. Would definitely stay here again.

"Loved the location with oceanview"

4
Carole S, Tonawanda, New York 15/03/2018

We went to Key West at the beginning of the tourist season so from month to the next hotel prices went up. Honestly, it was a bit of sticker shock. We had no expectations when we planned this trip because the timing coincided with spring training in Tampa. Regardless, This hotel has an ocean view and a beautiful outside pool with tiki hut. One of our rooms was not ready so we put our stuff in it and took off for lunch. The hotel is clean, the staff is knowledgeable and helpful. It is.a stop for the Hop on Hop off Trolley. We were able to store our luggage after we checked out. The airport is not very busy in the am or pm. We did not feel this was a problem. It was away from the tourists areas so it was quiet. The breakfast selections were very good. I really enjoyed our stay.

"Not Downtown ~ but Excellant Value"

4
MPAnderson001, Langley, Canada 14/03/2018

This was our first visit to Key West and we did not fully understand how removed this hotel is from "the action" It is also located next to the airport, and planes were gaining altitude almost overhead. Having said that ~ this is a great hotel. We had a second floor room overlooking the very large pool area. The room was also large, well appointed, very clean, with a comfortable bed. The hotel staff were very friendly and most accommodating to our needs. Airport traffic WAS NOT AN ISSUE to our pleasant surprise. The complimentary breakfast was the best of all those offered to us on this vacation. While not downtown, the "hop on ~ hop off" bus service stops at the hotel and solves the very real problem of finding parking downtown. We would stay here again on our next visit to Key West

"Clean and comfortable. Great staff & Breakfast."

4
User 12/03/2018

Clean and comfortable. Staff was always friendly and helpful. Breakfast was surprisingly very good, a lot of options for all types of breakfasts (waffles, english muffins, breakfast sandwiches, oatmeal, cereal, coffee, juices). The Staff were always there to make sure the table was clean and helped in case you needed anything. The patio has a view of the ocean too!

"Very Nice"

5
EllenMarch2018, Saint Louis, Missouri 11/03/2018

The room was very large and clean. The concierge booked our tours and provided information. The breakfast was wonderful and the staff who worked the breakfast room were extremely accommodating and friendly and stayed on top of everything - helping people make waffles while constantly cleaning the area and replenishing items. The pool was large and heated and very clean. The hotel is far away from the bustle of the party area, which gives you a chance to experience the quiet side of Key West, but did cost us a few extra $ for Uber trips. Overall, a very nice place to stay.

"Better than expected"

4
pittwhit, Pittsburgh, Pennsylvania 10/03/2018

Best things about this hotel: location--directly across from beach, perfect for long walks and striking sunrise views; pool--warm,clean salt-water with convenient "cheeky bar"; free breakfast with outdoor seating; friendly, helpful, professional staff. Cons: the rooms, while spacious, are drab (although we had a room facing the pool with a fabulous ocean view which made the room much more enjoyable); heavy air traffic (noisy but interesting 12 hour air show every day). Would I book this hotel again? Yes.

"Just Average Hotel for $360/night"

2
Jim G, San Isidro del General, Costa Rica 05/03/2018

Key West is so expensive any more, even the "budget" hotels are charging luxury rates. The Ambassador is one of those so-so places you'll have to settle for if you can't afford $400+/night in Key West in high season. Far from downtown on the SE side of the island, far from the action. Truly nothing special. Few amenities. Continental breakfast was just basic. Nice views of the ocean, but you're sure to find it galling that you're easily paying double what the room is actually worth for the privilege of staying in Key West.

Bob B, Manager at Best Western Key Ambassador Resort Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"extremely helpful staff"

3
User 27/02/2018

The rooms are spacious and our had a little private balcony/patio. i found the bathroom dirty looking with mold on the bathroom tiles. we had continental breakfast included with our stay which was very limited .The highlight was a large pool and hotel staff very pleasant and helpful

"Excellent Service"

5
br01374859, Ballston Spa, New York 26/02/2018

The service was excellent, I only had an overnight stay. The room was clean and spacious but the furniture dated. The staff was welcoming and friendly. I missed the free breakfast because of an early morning fishing trip. When I checked out the clerk informed me that there were beverages and To Go Bags provided for clients who were not staying for the breakfast. That was a nice touch. Convenient location across the street from the ocean but the beach is located away from the motel. There is a sea wall between you and the water. Nice pool and good location away form Duval street.

"5 STAR SERVICE!"

5
MiaKitten, Miami, Florida 23/02/2018

I was so pleased with this BW! I stayed for Valentine's Day for 2 night and the staff at check in (Yuri) was very nice and helpful and our room was spacious and clean and had a really nice view to the poolside! We decided to stay a second night and they let us stay in the same room which was nice! Mike at the bar was super cool and attentive:) our second night a very nice staff member came to our room and delivered champagne which was so sweet I wish I got his name to give him credit! The pool was really great and check out staff Samantha and the gentleman with her were very sweet as well! Definitely loved the stay, breakfast was delicious as well, there is positive vibes in this hotel! Thank you everyone for your kind services :)!

"Modest Resort Near Beaches"

4
damorelli, Upton, Ma 21/02/2018

This resort is on the quieter side of Key West. It has a pool with bar/restaurant. Rooms are spacious. Each room has a private patio or balcony. Some rooms have partial ocean views. Some have poolside views. There are 10-12 rooms that directly face the ocean, which is where we stayed. The concierge was helpful but not always available. Rooms are clean. All have a fridge and coffee maker. Breakfast was plentiful and fresh. I don't think they encourage you to take breakfast back to your room and eat on the patio/balcony but that's what we did. Beware of the iguanas that roam the property. Some of them are quite large. The hop on/hop off trolley tour that takes you around key west stops at this hotel. Very convenient. There is also a mass transit stop nearby which is a much cheaper way to get around. I was very pleased with our experience.

"Very nice!"

5
User 18/02/2018

We just wanted to get to experience Key West. The only bad thing is we didn't think about it being a 3 day weekend. I was glad we had our room booked for 2 nights because several people we talked to didn't and they didn't get a room.

"Great place"

4
Sean D, Larochette, Luxembourg 12/02/2018

Nice sea views. Just to get to duval street you need to call a cab. Big breakfast selection. The swimmingpool was refreshing just for some people the overflying aircraft could be annoying. Other than that.. realy liked the place.. would stay again

"Great hotel"

5
jayrL6819RK, Miami Beach, Florida 12/02/2018

Hotel is very well kept. Rooms are huge. The bar and pool area are definitely the best part. Would absolutely stay again. We lost 100 dollars in an envelope unpacking the card which was a wedding gift for a friend. The staff found it and left it at the front desk for us. Great staff.

"Clean Economy Hotel"

3
GCV1, columbus 12/02/2018

Don't be discouraged by the motel like look of this hotel. Rooms are spacious and clean. We booked a room with 2 queen beds. Beds were good and the bathroom was decent. One big negative is that the hotel is next to the local airport. So it gets noisy.

"Great hotel"

5
johnpK1879MG, Milton Keynes, United Kingdom 11/02/2018

Great hotel in Key West. Friendly and helpful staff, with good facilities. The only downside was the location, which without a car was a bit far from the old town of Key West, and also a bit of a walk to the nearest decent beach. But overall a very comfortable hotel for our 4 night stay. Very nice pool area kept very clean and tidy. I would stay again.

"Nice"

4
Cooki380, Montreal, Canada 10/02/2018

Front desk staff and concierge were really nice, amazing views on the ocean. Good continental breakfast with nice extras. The room was nice, clean, cute balcony overlooking the pool area. Located not too far from popular Duval street.

"Relaxing stay"

4
510edwards, London, Kentucky 04/02/2018

This resort was reasonably priced, clean and comortable with all the amenities: safe, coffee maker, microwave, refrigerator. I dont live in the room because I'm only there to sleep and relax, so thats all I ask for. No bugs either. Very clean, relaxing pool with a "Cheeky hut" where you can purchase a drink and just enjoy the evening. The staff is very nice and helpful. Shuttle available to downtown. This resort is on the East side of the Key and a beautiful sunrise can be enjoyed by those that rise early: 6:41 a.m. The breakfast room has just about anything you want for breakfast including outside seating.

"Quiet"

3
bigredsfan, Ohio 01/02/2018

Nice pool area but lots of iguanas! Rooms are spacious but carpets need cleaned. Located on quiet side of the island but a little far from the fun. Cheekie hut and pool close very early for Key West. Bar was closed at 6 or 7 and pool area by 9:00.

"Would look elsewhere. "

2
Monica E, Central Florida, Florida 27/01/2018

First let me say the staff members were great, very professional and friendly. The property has a nice pool area with a bar. When you walk into the room their is a strong smell of cheap deodorant type spray, the door to the room has about a 1 inch gap under it so I was a little concerned about those Florida critters joining me in bed. After the deodorant smell fades a little you can smell mildew or a slight rancid smell of some type. Their is no central AC just a wall/floor type unit that smells of mold. No central air means humidity, their is a dehumidifier in the room but when I returned to the room it was full and had stoped working. My humidity in my room was 80% so my sheets had that damp feel to them. The bed was very hard but maybe some people prefer a hard bed,I don't know. We have 14 rooms and everyone said their bed was hard so maybe that's the way they bought them. The breakfast says continental but it was more than that. They had a huge selection of microwave sandwiches and even a waffle maker. It's a long way from downtown so you will need to Uber or drive unless you are a person who enjoys walking then you would probably be ok. We chose this property because it was the only one left on the island with enough rooms for our entire group. I'm not sure how the price compares to other properties but we paid around 500 for two nights.

Bob B, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Everything you could want!"

5
loveftlaud, westchester NY 26/01/2018

Finally got my wish granted.....drove to key west from fort Lauderdale. Had life long desire to check out this local. Started drive on a Friday morning as we neared our destination I started checking web site for a room. Location for this motel was wonderful, just a few miles from US 1 next to airport. Had great reviews and available rooms! Office staff very willing to allow us to view a couple of different locations and room styles..all nicer than the past. Finally made selection and were as happy as could be. Room was one of the nicest we've ever had..had every amenity One could think of, clean, well stocked toiletries plenty of towels, great comfortable bed. Terrific continental breakfast Complimentary. Unbelievably grand pool area (outdoor) and gardens. Facility right on oceanfront too and very near to all major attractions in key west! WHAT A FIND, great price, great Location,great staff, great amenities. A joyful stay! Don't think twice about it!

"Key West Getaway"

5
Shirley L, Fairfax, California 22/01/2018

Spent 2 nights here in January 2018, for a first time visit to Key West. I was delighted with the hotel, the employees here go the extra mile, each that I encountered was polite, helpful and professional. They answered questions and gave us advice on where to go and what to see. We had an oceanfront room and were able to see the sunrise each morning from the patio and got to see the Navy planes practicing flying. The room was big, clean and all all the amenities we needed. I would definitely recommend this hotel and hope to stay here again soon.

"Excellent Hotel"

5
Gerry W, Florida 19/01/2018

This hotel has very nice and clean rooms. Ask for a room facing the street. Don't worry the street is not noisy but you will have an awesome ocean view from your balcony. The breakfast room is located in the same street front building and features a wheelchair accessible room. Breakfast is very good and included.

"Nice hotel with great poolarea"

4
Fredrik I, Lund 10/01/2018

Stayed here 3 nights in late december. Hotel staff a little tired and bored, not the warmest welcome. Anyhow efficient and swift both during check in and check out. Great spacious rooms, clean and fresh feeling. Good breakfast. The big plus is the poolarea and the hut/poolbar. Heated pool which made the kids play around for 3 hours. Downside: the hotel is located near the airport (it did not disturb us that much). It is 5-6 seconds and then the noise is gone. Too far away from main city center and the nice neighbourhood and surroundings near Duval street. You need a car or taxi to go there!

"Best service, pool and view in Key West"

5
thomaslT5753TH, Burlington, Canada 07/01/2018

We enjoyed our stay thoroughly at this resort hotel. Good value for a resort hotel in Key West. Excellent view, wonderful staff and a great pool. The property is a short drive to downtown Key West. Quiet property with a few good restaurants that you can walk to. All retail outlets are a short drive away.

"Huge tropical pool"

5
Elizabeth M, Boxford Suffolk UK 06/01/2018

We have been staying here for about 15 years and we love the laid back island atmosphere. The staff are always friendly and helpful but unobtrusive. On our last visit my husband had a medical emergency and the staff could not have been more helpful. We previously stayed at one of the resort hotels downtown and this is so much better, much more space and you can dip in and out of the old town so it doesn't become claustrophobic. The complimentary breakfast is excellent as is the food at the Cheekie Hut and the local bus is a bargain for trips downtown

"Hotel away from town & near water"

4
SharOnMader_13, Fremont, Ohio 04/01/2018

This hotel is away from all the partying on Duval St.; so it is quiet. Nice pool & drinks & lunch are available at lunch time beside the pool. Concierge was very helpful planning the many options available including coupons. The staff very friendly & helpful. Near the beach area & lots of joggers & bike riders. Breakfast included.

"Good standing for 2"

4
X9452VEthomasd, columbus, United States 04/01/2018

If you plan to stay at best Western, be carefull of how many people ou are in each room. bed are great for 2 but the convertible couches are awfull and we coud not get any sleep. A reservation for 4 people should definetly result in a 2 queen size bedroom ! Also the hotel is right next to the airport and the sound of the planes is very very loud.

"Key west"

3
X8896XZjudym, Jasper, Georgia 04/01/2018

Room had a mildew smell not sure if it was from hurricane left over in the AC unit or not. But the room was great nice and clean breakfast was good and pool was heated nice and clean overall nice place

"New yrs day 2018"

5
henryl937, JACKSONVILLE, United States 03/01/2018

Stopped in for a quick visit for the end of holiday break. The hotel looks great after being hit hard in 2017 by 2 storms. Large room , facing the Atlantic. Clean and close to parking. I would use this hotel again for sure and even recommend

"Go Elsewhere"

1
199tym, Davis, California 29/12/2017

This hotel is grossly overstated in its pictures. If you are unfortunate enough to stay here be prepared for old, tiny, uncomfortable beds in the two bed rooms. Staff will lie to you and is extremely in unhelpful.

Bob B, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great Stay at Key West Best Western"

5
420shaunr, Newcastle, United Kingdom 28/12/2017

We loved our time at Key West Best Western. The Staff were very approachable and very friendly and more than happy to assist with anything we required. The room was great - some with unobstructed views directly overlooking the Atlantic - Sun rise on our balcony was amazing. The complimentary breakfast was very basic but completely adequate to get your day started. The Hotel Pool and bar is great - pool was a very good size and heated and their was plenty of space to lounge around their during the day. The hotel is a bit out of town but their is a bus service that stops close by and the Keys hop on hop off shuttle service stops directly outside the hotel. We actually walked into town and used a taxi to get back which worked for us. Their is a sea side walkway directly across the road to the hotel which is great for joggers and walkers alike and the hotel is reasonably close to the main beach on the island if you fancied a day their. All in all - we had a great time at Key West Best Western and very glad we chose their. Although there are obviously hotels closer to town (for a lot more money) we were more that happy with our choice and would stay there again if we returned to the Keys.. Many Thanks Best Western Key West

"Excellent View"

4
Connie M, Estero, Florida 28/12/2017

Pay the extra for the ocean side view! Watching the sunrise was really a spectacular view! Very easy walk to La Trattoria Oceanside for dinner and the meals we had were fantastic. The hotel staff also gave us drink coupons for this restaurant. Also Uber if you don't want to drive through the madness of Duval Street, etc. The drivers were at the hotel in 2-4 minutes every time.

"Excellent customer service and a very good value"

5
Renee0814, Duluth, Georgia 26/12/2017

The room was large enough (we were a group of three), beds were comfy and the bathroom area was fairly large, too. We were upgraded, at no charge, to a pool view room with a nice balcony. The pool area was beautiful and we really enjoyed the poolside bar and the resident iguanas. Breakfast was nice. There were plenty of options and lots of seating, inside and out. Shuttle was convenient for going into "town" - stops right by the office. If you stay here, I think you will be happy with your choice.

"10 days in Key West"

4
User 19/12/2017

Cheekie bar and pool is outstanding. Staff are friendly and very accommodating. Judy and Mike at the bar get to know you quickly and remembered who we were and our stories quickly. Housekeeping was a little lackluster. Such as dusting and vacuuming. Jennifer was also very happy and helpful. Overall a great experience. We'll be back for sure

"A little below expectations"

3
Timothy M, Chicago, Illinois 15/12/2017

Good looking property. Door to balcony was broken - maintenance repaired and replaced lock/handle immediately. Bathroom door would not close due to swollen wood. Good coffee, internet was as expected for hotel speeds. Bed was slanted to one side - very uncomfortable sleep. Overall “near-ok” stay but may search elsewhere next time.

"More than underwhelmed"

2
User 09/12/2017

My husband and I selected this hotel for a 2 night stay in Key West based on the reviews and pictures on Trip Advisor. We were disappointed. On the plus side, the pool was beautiful and there were plenty of chairs and towels; the room was fairly clean and the front desk staff was very friendly. On the negative side, the front lobby and our room had a musty, damp smell, our balcony for was extremely hard to item and close and the entry door was also challenging to open, the faucet knob to turn on the shower was vey hard to operate and the tub didn't drain well so showers became baths quickly. The poolside bar/ restaurant was under construction and while there was a temporary bar, they had reduced hours, closing at 5. In short, we were underwhelmed and felt we overpaid for what we got. We would stay somewhere else if we were to return to Key West in the future.

Bob B, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our Cheekie Hut was badly damaged by Hurricane Irma, and it was down for a couple days for repairs. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Really worthwhile"

5
RJ B, Amsterdam, The Netherlands 09/12/2017

Spent some fantastic days here. We even extended our stay in Key West, just to spend another day at the pool. Really felt like a resort. Large room, large bathroom, no problem parking, WiFi more than acceptable. Large pool, lots of chairs, poolside bar with friendly staff. Really enjoyed the wildlife (iguana, ibis) on the premises. Only disadvantage is the runway of the airport: planes right overhead.

"Great pool, attentive staff, some room issues"

4
Slo-Lju, Ljubljana, Slovenia 08/12/2017

The check-in for my 3-night stay was quick and professional, however not particularly friendly and welcoming. The assigned two queen second floor room was overlooking the pool and had a side view of the ocean. The room featured a balcony, which was very lovely to sit outside, enjoy the view and sip a drink. The room was mostly in good condition and very clean. When making renovations they, however, must have forgotten about the doors. The room door was in a bad state, the deadbolt almost coming off, it offered no sound protection from the outdoor corridor. The bathroom door frame was also coming apart in places and had severe cracks. Even the balcony door was rusty and you had to exercise lots of power for opening and closing it. The only other problem was the bath tub as it did not drain. When you took a shower, you were standing in half a foot of water within minutes and then it took an hour to drain. The housekeeping was great, they did their service thoroughly, cleaning and replenishing the items in the room. They even leave you two small water bottles each day. The pool area was wonderful, everything clean, plenty of sunchairs and pool towels available, the water was warm and immaculate. They were repairing the Cheeke Hut bar due to hurricane damage, so there was some noise coming from these works, but nothing too bothersome. All the staff were really polite and friendly, they were looking after guests in a very nice way. Breakfast was above average with a very nice outdoor terrace with the view of the ocean. The hotel is right in the flight path of Key West Airport, so it gets super noisy when there is a departing aircraft overflying, but luckily the airport stops operating at night. I enjoyed my stay very much and would gladly be back.

"Best Western Key West Ambassador Resort"

4
cindypZ2834OI, DeWinton, Canada 02/12/2017

Our room looked out over the pool and we had a beautiful view of the ocean from our balcony. The room looks a little dated but was absolutely comfortable and clean. Breakfast was very good and was served in a well appointed, larger than usual breakfast room. Considering the prices of other hotels we looked at in Key West, this hotel was a very good value.

"Huge pool and poolside tiki bar."

5
Andrew B, port orange, fl, United States 28/11/2017

Great place to stay!!! Rooms were very clean and spacious along with a very friendly staff. Pool is huge with plenty of room for everyone. Great drinks and appetizers at the poolside tiki bar. We had a very relaxing time there. Airport is behind the resort but was quiet at night. We did enjoy watching the planes come in and take off while floating in the pool. Ocean across the street. Beach 1 mile away, Duval St. is about 2-3 miles away.

"Vacation stay"

4
Brenda C, Chicopee, Massachusetts, United States 26/11/2017

The overall experience was very good, this is our 4th trip to Key West and we always stay here. The view is great and it is not down town so it was very relaxing. :You have a view of the ocean right across the street.

"Gorgeous pool and great value"

4
stevenv297, Chicago, United States 25/11/2017

This property is right across the street from the ocean and has breathtaking views! There is a sidewalk which goes along the ocean and the beach is down the road. The pool here is huge and has two waterfalls and the area surrounding it has a tiki bar and plenty of lounge chairs. Parking is free, a hot breakfast is free, there is a concierge on site who has discounts for activities, the staff is very friendly, the rooms are simple but clean and it is MUCH more affordable and scenic than other alternatives. Once again, excellent value and THE POOL IS AMAZING!!!

"Totally relaxing"

5
567francesl, Chicago 24/11/2017

I love staying at this hotel. The staff is excellent. Friendly and helpful. Mike is the greatest bartender at the Tlki hut. The pool area is beautiful. The iguanas and birds stroll around and are fun to watch. Our room faced the ocean and we could watch the sunrise every morning. Looking forward to staying next year.

"Absolutely wonderful !!!!!"

5
E4751ALmichaels, Boonsboro, Maryland 22/11/2017

This is our 2nd time here. We went for the upgraded room. Please do yourself a favor and get the Sea Side with a balcony. When we first entered it gave me goose bumps. You won't be sorry. This place makes us want to buy property in KW. But staying at the Ambassador makes our stay here Super. Close to everything. Staff very friendly and helpful. It's almost too clean. And Joey at the front desk went out of his way to help. Thanks Joey! Mike and Arlene on our 20th anniversary!

"Great stay!"

5
ilove2travel77, Hamilton, Canada 20/11/2017

We had a quick overnight at the Bets Western Ambassador. Was in a great location relative to Smathers Beach. Although it is super close to the airport, planes don't fly overnight so we were not at all bothered. Staff was super nice. The bonus of a free breakfast was great and the staff in the breakfast room were super accommodating with my dietary needs. I thought it was a nice tough to always have coffee and tea readily available, as well as fruit and free bottled water. Overall the room was clean and modern and the bed was super comfy. We would stay again for sure if we return to the area!

"Peaceful and Relaxing time in Key West"

4
YCHTBROKER, Ft. Lauderdale, Florida 17/11/2017

We have stayed at the Key Ambassador every year for several years. We like it because it is on the quiet side of Key West. We love their pool area. We also like walking along the ocean and Smathers beach. We have a room that overlooks both the pool and the ocean. We can just walk across the street and watch both sunrises and sunsets on the water. The rooms are clean and we feel we get a good value for the price.

"friendly place to stay"

5
sunni2infl, Zephyrhills, Florida 15/11/2017

We always have good service every time we stay here. Highly recommend to ajyone. Cheekie Bar by pool serves great food, nice clean pool, close to everything, teolley available, staff at front desk very helpful. ,

"Really good cost/benefit ratio"

5
Bernardo B, Cordoba, Argentina 14/11/2017

Me and my family loved this hotel, breakfast specially! Hotel staff really friendly, help us in every question that we had. Rooms are big and the pool is AMAZING! Highly recommended if you are traveling with you family.

"This hotel is a very nice resort in Key West"

5
simcoe777, Laval, Canada 13/11/2017

We were very happy and satisfied with the quality of the hotel and all services. The pool, the bar, the restaurant and also the included breakfast that is always a PLUS for our needs during traveling.

"Unfortunately this hotel is not what it advertises"

2
Elpels64, Fort Lauderdale, Florida 12/11/2017

At check in the receptionist was not friendly or inviting. When I got to my room that I paid $550 for 2 nights I was shocked to smell the odor and feel the dampness inside the room. the bathroom was moldy and needs to be upgraded. I asked for maintenance for a toilet that backs up and they sent a person who handed me a plunger. This property is run down and is in need of a facelift. I would like to request a refund. Good note: The breakfast staff were very friendly.

Bob B, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this review
I am sorry you felt the need to give us a negative review on multiple sites and were not satisfied with your stay. However, as per our previous conversation, you received an apology and a refund.

"One of my favorite on the island "

4
Bullfrog1976, Fort Myers, Florida 11/11/2017

This resort is awsome ! The views from the rooms are good depending on the side you get . They have a huge complimentary breakfast that is the size of a normal restaurant. The rooms are very spacious and clean . One other cool point is the balconies. Its pretty chill

"Great place to stay!"

5
G8920BJkimb, Lenox, Georgia 08/11/2017

Great place to stay. Great views of the ocean/sunrise! Very pleasant staff. Everyone was very friendly. Rooms were neat and clean. Very spacious! Highly recommended. Would definitely recommend to family and friends!

"Honeymoon (At Last)"

5
christopherbE9137YW, Troy, Ohio 08/11/2017

My wife and I were married at 18. I was in the Navy and we were not able to honeymoon. After two sons and five grandchildren, we were able to spend our 40th wedding anniversary in Key West. Finally, the honeymoon we never had!

"Exterior not great, but interior awesome"

5
614jenessav, Provo, United States 07/11/2017

Great place to stay, one of the cheapest hotels in Key West, but still has great, beautiful rooms. On the opposite side of Key West as the downtown, but is along the road which is right by the water where you can ride bikes, jog, etc.

"Nice enough place"

4
advonefin, Livonia, Michigan 04/11/2017

We stayed here for one night before moving onto Santa Maria Suites. We typically wouldn't stay this far from Duval, but our plans to stay in Marathon on the way to KW got changed thanks to Irma so we went for the cheapest thing we could find on short notice. This isn't a terrible location during the day, since it is pretty close to Smather's Beach and right across from the water. The problem for us is we like to be able to walk to the bars on Duval which isn't really an option from here. The check in was about the most efficient I have ever experienced. If it was 2 minutes, I would be surprised, so thumbs up there. The room was really quite big but just had the basic things you would expect in a hotel room, though it did have a mini fridge, which is important to me. The room was very nice, although I would say the bathroom could use an upgrade. It also had a balcony, where if you faced the right way, you could see the water. The breakfast was typical, but they had a guy working it and he was pretty good about restocking or getting anything you needed. There is a pool and I believe a bar but we weren't there long enough to use them. There was plenty of parking and you can park pretty much in front of your room, so that is convenient. I probably wouldn't stay here again due to proximity to Duval but if that isn't a concern, it is a good place to stay at a reasonable price for KW.

"Fantasy Fest"

4
geovannat746, Marathon, United States 30/10/2017

Booked as an overnight stay during Fantasy Fest. Had to get a cab to get to Duval but overall it was a good and comfortable stay. Pleasant and quick registration and check out. Good amenities although we didn't really get to enjoy them.

"Boat trip"

5
Johnnie E, Valrico, Florida 28/10/2017

Good hotel; I'd stay again; fair price for Key West. Didn't use many of the services the hotel had to offer. Nice location along the water and very easy to get to the harbor area and southern tip of the Key.

"Great place to stay"

5
Marlene B, Red Deer, Canada 26/10/2017

We stayed here 2 nights and really enjoyed it. The front end staff were very nice and helpful. Andrew I believe his name was that sold us our tickets for the trolley there went out of his way by coming back from lunch to sell us our tickets so we could catch the next trolley. We had a poolside room and all those rooms have a screened in veranda even ground floor which we had. They had a bar at poolside that also sold food until 5:30 pm. They also had a nice continental breakfast. Very clean and large rooms. Being that the trolley stopped here it was easy to get downtown until 5:00 pm and or you can take a taxi . We had a very pleasant stay.

"Noisy place"

3
Daniel V, miami, United States 23/10/2017

At 6 am a group of big trucks and equipment started and ran till 30 minutes later.they left . Thank u for putting us next to.this while the hotel was empty . All that plus an over prized room to start with .

"Next door sex"

4
mariacT6331GL, Miami, Florida 23/10/2017

Room was pleasantly clean and comfy with a great view of the water. No complaint however at 4:48AM my husband and I woke up from the wall banging and moaning...lol. Yes. I was happy for them but disgusted to think they heard us and i can hear them... what if my kids were here and heard all of this???!!!!!!

"GREAT Venue"

5
Doug K, Lincoln, Nebraska 22/10/2017

This facility was extremely beautiful and clean, inside and out. The landscaping was perfect. Our king room with ocean front view was breath taking. Our room was spacious, king was cozy and the ocean view from the spacious balcony was simply breath taking.

"Great value, clean rooms, good ocean view & location"

5
User 20/10/2017

We had a nice balcony attached to our hotel room which overlooked the ocean....great view. Wi-fi was fast and breakfast was very good. My wife and I rented bikes to putz around key west and it was very convenient that there was a big bike path right across the street from the hotel. 15 min bike ride to Duval street.

"Key West is Open for business"

5
370karlc, Silver Springs, United States 19/10/2017

The Key Ambassador seemed to weather the storm (Hurricane IRMA) pretty well. Even though there was some damage to their property and building, you would have never thought it was as bad as stated by many locals. The Staff was very courteous and upbeat.

"A relaxation place to enjoy"

5
sherifo421, Doha, Qatar 02/10/2017

I stayed in the hotel with my two children family during the 4th of July 2017, the place was wonderful. The ladies at the front desk we very helpful with quick check in and out, there was another lady in the lobby to assist in trip planning and gave us valuable advises, printed materials and coupons. The hotel was by the airport, but noise was infrequent and minimal although it was a national holiday. The pool was so great with ocean view as well as our room. I wish to go there again.

"Great swimming pool"

4
User 19/09/2017

Unlike Key West city center's crowd hotels, this resort has bigger space and there is even a picnic area. Be sure to visit their swimming pool, and have a drink at the bar. There were many lizards in the area, I've seen a big green lizard drinking water from the pool. It takes 10-15 mins drive from the resort to Key West city center.

"A most memorable 30th wedding anniversary"

5
Ken M, Tewkesbury, United Kingdom 09/09/2017

We decided to celebrate our 30th wedding anniversary in Key West as part of a longer holiday in florida. This hotel gave us the most amazing welcome (they didn't know about the celebration). When they found out, a bottle of champagne suddenly appeared in our room, on ice and with 2 glasses. The staff were fantastic. The room was perfect for us and the location was very good as well. It is close to the airport but there are very few flights so noise is not an issue. It has a fantastic pool complete with the resident iguanas that wander around. You can drive into town in around 10 minutes. For our anniversary the hotel recommended and booked us into to the Latitude restaurant on Sunset Key. This was a-ma-zing!!!! We had the best time ever here and definitely recommend it. When we left they were starting to barricade the hotel against hurricane irma. We hope with all our hearts that they come through it unscathed and that every one of the wonderful staff are safe and sound.

"Best bartenders ever "

5
User 08/09/2017

Love this resort and the pool. The bartenders (Judy and Mike) are awesome and the atmosphere there is chill and fun. Couldn't ask for a better day with family and friends. The pool is huge with two waterfalls and you can see the ocean while you swim. Had so much fun.

"Any other side of Key West"

5
Mylooygirl328, Nashua, New Hampshire 06/09/2017

Quiet peaceful across the street from the ocean.The pool is beautiful and clean. There is a Tiki hut at the pool where you can order frozen drinks and hot food. The room was super clean with great air conditioning. You can buy a trolley pass at the front desk and the trolley will pick you up right at the property and drop you off at various beaches or near Duval Street. There is an airport nearby but this never bothered us

"what a view"

2
User 04/09/2017

great view we were on the ocean side pool great tiki bar fab would definitely stay here again the location made it easy to got to the heart of key west the only thing they need to do is update the room décor a little outdated but the bed very comfy

Bob B, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Oasis in the Keys"

5
JLSSLNY, Saranac Lake, New York 02/09/2017

The Ambassador Best Western in Key West was a wonderful, relaxing experience. We thoroughly enjoyed our stay there. If you have time go to The Cheeky Hut and order a cocktail from Judy. Also, ask the concierge about bicycles. You can bike just about anywhere from the Best Western and the ride is beautiful.

"iguanna"

1
User 02/09/2017

Some places you swim with dolphins in this place you swim with the iguanas in the pool and they alcoholic. watch your drinks. if you try to scare them away you get scream at. thanks but no more. wild wild wild wild wild wild wild wild wild wild.

Bob B, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Good stay"

4
TNTraveler477, Lebanon, Tennessee 29/08/2017

We booked two nights here and when we arrived there was a problem with our room so we were upgraded to an ocean front room. Very nice of them to do that and service was great. Breakfast was typical hotel basic breakfast. But if you are in Key West there are plenty of places to eat nice. Rooms were clean. Not used to staying in hotel with outside doors but it was not a problem. Overall a good place to stay if you don't mind driving into downtown Key West.

"A bad service"

1
User 26/08/2017

The service was very bad ,the person that help you in the breakfast was horrrible and very rude. We dropped to the floor by accident one of our breakfast and the person that it was in charge of the breakfast made as took it from the floor and throw it to the garbage. It was suppose to finish the breakfast service at 9:30 am but at 9:00am, the personnel quit working and didn't replenish any more food. There were not even some milk !!! Then we talked with the manager and said to us that it was not aceptable but at the end he didn't do anything. I have never seen in my life such an acctitude. I've been in many hotels all around the world and never told me to clean it your self!!!

Bob B, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Nice"

5
User 26/08/2017

This was my second stay at this property and I have only good things to say. It has been nicely upgraded since my last stay. This time my husband and I stayed in a pool view room and we loved the nice sized screened in patio. The property was clean, quiet and peaceful...of course with the exception for the planes in the morning with the hotel being located next to the airport. Both check in and check out were easy breezy...Samantha was a sweetheart and very efficient and attentive. Looking forward to staying here again!!

"Great family trip!"

4
mrsrobb, West Chester, Pennsylvania 24/08/2017

We spent 5 days here last week. Place is kept nice, staff was friendly & there was NO issue with the planes. We were given a king room with a pull out in a building in the back. We asked to switch to pool view & a room with 2 beds. The front desk was very accommodating & moved us right away, giving us the choice of 1st or 2nd floor. Did ask for a cot & was told there were none, but my husband saw later that there were at least 2 in a nearby storage closet. We just purchased an air mattress. Breakfast is premade sandwiches, make your own waffles, cereal, fruit & yogurt. Food & drinks at cheekie bar were ok; a little pricey, though. Pool was beautiful & relaxing, 15-20 minute drive to duval street. Maria, the concierge, was great at booking a few adventures for us.

"Perfect stay ! "

5
Bianca D, Boynton Beach, Florida 23/08/2017

My husband and I flew down to key west from ft Lauderdale for the day to elope. We couldn't get on our flight home and had to wait until the next day for a flight. We searched hotels nearby that were walking distance and best western came up. Joey at the front desk was so accommodating. He gave us the best price and a nice room overlooking the pool and water. The room was pretty standard with a mini fridge , and king size bed. It was later in the day so the Cheekie hut was about to close but it looked nice ! We swam around in the pool for a bit which was big and refreshing and had a little water fall. When we got back to our room there was a bottle of champagne waiting for us as a congrats on our marriage! It was nice to see they went out of their way and with such little notice to make our stay special. The next morning we went to the breakfast room where they had egg sandwiches , a waffle iron , different cereals , breads for toast , oatmeal and an assortment of drinks. It was all very clean and well stocked. I would definitely recommended anyone to stay here and we would definitely come back. Joey is a great employee and I wish more places had such dedicated employees like Joey.

"Great visit to Key West"

5
Dave B, The Villages, United States 21/08/2017

We enjoyed our stay at the Best Western Key Ambassador Resort Inn. The concierge Maria did a great job helping us plan our visit and made great recommendations for pet friendly restaurants. The pool area is beautiful and the hotel location is convenient.

"Great location away from the hustle and bustle of downtown Key West"

4
giannolo, Westminster, California 20/08/2017

This was my second stay at this hotel and there are many advantages to staying here. Location is great away from the hustle and bustle of downtown Key West but easily within 15 minutes of anyplace on the key you want to go. Excellent view and one of the prettiest pool areas I have been to. Also a benefit as it is one of the stops on the trolley route. Breakfast is ok but you had to wade through 20 or so iguanas out sunning in the parking lot near the breakfast room. Seem harmless enough. Only drawback here is being in the flight path of the airport and every morning two 737s take off around 7:30am. No need for a wake up call. Definitely cheaper that many of the hotels downtown and their nonrefundable policy if restrictive but if you do make it on your trip to Key West it is worth it to stay here. We made several trips off island to other restaurants and the location was close and easy to navigate to the places we wanted to go. Unless I decide to splurge next time and stay at a pricey hotel downtown with a private beach, I would most likely come here again. Oh if you are handicapped insist on a first floor room. There are no elevators at this hotel.

"Ticked all the boxes"

5
Steve W, Bermagui, Australia 17/08/2017

We've been travelling for almost 3 weeks and this motel ticked every box, great reception on arrival, provided all relevant info and map in a timely fashion, exceptionally well maintained and presented room, that has truly been well thought out, Would highly recommend this motel when staying in Key West.

"A nice get away for the two of us!"

5
Jennifer K, Kasson, Minnesota 14/08/2017

We had a hard time picking a place to stay while in Key West. This property had nothing wrong with it, but the pictures on line were a bit misleading, as we thought it had beach property. The layout of this property is strange, as it has several buildings and the breakfast room was on the total opposite side of where we were staying. We never did use the pool area, as we were in Key West for the ocean use. Our room was very comfortable and we had lots of room. The bed was comfortable and it was quiet at night. When we return to Key West, I'm not sure we'll stay here again, but only because we want something closer to the ocean.

"Dirty bed linens, trash outside the room..."

1
toniaw226, Centreville, United States 13/08/2017

This hotel was extremely expensive for the horrendous quality of the room. I didn't want to even touch anything inside the room it was so dirty. The bed linens had stains on them, the pillows and mattress were uncomfortable, the room smelled bad, and there was dirt and trash outside of the room.

Bob B, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Bug bites and urine smell"

3
Michael L, Orlando, Florida 11/08/2017

The staff was nice and pleasant and they accommodated our dog, which is awesome, but the room we stayed in smelled like urine. Also we woke up bug bites we didn't have before we went to bed. We didn't report it cause we were only staying one night and left early in the morning.

"Ambassador Resort Inn"

2
donnatI6497XC, Key West, United States 10/08/2017

If you want a budget hotel on a beautiful island, this could be the place for you. Very distant from all the restaurants, stores, wharf etc without a vehicle. To rent scooters, electric cars etc expensive daily. Uber & Taxi fares at least 20.00 each way. Ocean view has a large busy road between hotel and ocean, pretty deceiving on website. It does not give you a uxorious feeling at all Island of Key West beautiful

Bob B, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Key adventure getaway"

5
User 08/08/2017

Booked this hotel last minute a few years ago and had a great stay!! Well maintained property with great ocean views. Hotel staff was very accommodating. Room was very comfy and reasonably priced!! Excellent location!!!

"livin in the wilds"

2
tryguy, Fort Lauderdale, Florida 08/08/2017

great pool, great bar, bugs in the room should have shared in the cost. the running path on south Roosevelt is the best in the keys, sunrise over the water makes this a destination run for avid runners. Located on the quiet side of the island it is a chance to take a breather before hitting the wild side a few minutes away.

Bob B, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Bate & Switch"

2
terrycB5968HO, Key West, United States 07/08/2017

Beware of the phone quote with out the fully detailed final charge in an email FAX or letter. serf;jkn[oisjfd [okkjds sda;lhmnfsd[oijkc p;oih\\fk p;oisfdpoiugsduh pijsfdpiubhsfdlh pihsdpiuafipu oljasdpibclkiblkb dspiojsd poifd p;osdf aspoihfspoiha piuafsh

Bob B, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"BW key ambassador"

3
yogianddaisy, Coulsdon, United Kingdom 06/08/2017

BW key ambassador inn resort. Pretty basic but adequate rooms, more like a motel - no frills at all. A very nice free breakfast, toast, muffins, pancakes, cereals, fruit, hot croissants, coffee & juice - extremely busy, not much seating. Reception staff helpful and cheerful. Didn't use pool. Tiki bar was not open the evening we stayed.

"Gross rooms, overpriced"

2
14Adventurer, Springfield, Missouri 01/08/2017

I booked a room here hoping to avoid many of the problems listed in other reviews like roaches and general cleanliness issues. While we dodged the bullet on roaches, the room needed a deep cleaning. I've stayed at other Best Westerns around the U.S. and never seen such grossness before (e.g. floors that haven't been cleaned and hair all over the bathroom). If I were to redo my trip, I would just pony up the extra money to stay somewhere else near the airport. Not worth it and the staff was rude and didn't seem to care about the state of the property.

Bob B, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Best Western in Key West"

4
maureenf343, Lake Havasu City, Arizona 30/07/2017

This is a great place to stay and I would recommend it it has a great pool area that is like a resort with a tiki bar. We as Best Western members were upgraded to a suite with a ocean view. The breakfast was just average but that's okay cuz there are so many wonderful places to eat in Key West

"Good Hotel"

4
721raymondr, PITTSBURGH, United States 30/07/2017

Stayed 8 nights with a family of 4. Room was as expected. Plenty of parking. Good breakfast. Nice big pool with a bar --- ...although it was heated and it was 90+ degrees outside so it wasn't real refreshing so we only used it 1 time.

"Disappointing"

2
cynthiaj609, St. Pete Beach, Florida 25/07/2017

Location is in airport flight path and away from main arttractions. Noise level high due to planes and parking area directly outside rooms. Room had mildew odor and shower didn't work properly. No access to beach.

Bob B, Public Relations Manager at Best Western Key Ambassador Resort Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are near the airport, however, the planes do not fly over often and never through the night. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Rate this hotel"

5
U6285CGroberts, Lake City, United States 25/07/2017

Beautiful room-Great Employees-Great View. Great breakfast. It was amazing to wake up and see nothing but beautiful water. The pool area was really nice. Spent a lot of time on the balcony. Can't wait to go back .

"Excellent hotel, great service"

5
Todd M, Stafford, Virginia 23/07/2017

Great location if you want to relax away from the noise and traffic of being down town, the trolley stops by every 30 minutes. Best place to be to watch the sunrise and walk along the sea wall. Just down the street from Smathers beach with easy parking. We will be back soon.

"Key West R&R with family"

5
Bill Graybeard H, Port Charlotte, Florida 22/07/2017

Good location. Breakfast location was located in another building. Continental vs. Complimentary was a bit confusing until actually seeing it. Breakfast area was crowded. The ocean view is actually across the A1A highway and not viewable by all rooms.

"Good and bad"

3
travelwithkidsut, Kaysville, Utah 21/07/2017

The hotel was more run down than we expected. Right away my kids noticed a smell to the room and I noticed the old windows and exterior door. It was a large room and appeared clean, until you looked at your feet after walking on the carpet. I saw pictures of rooms with just tile and I wish we had one of those. My family enjoyed the free breakfast and the pool. My younger boys ran out to get a closer picture of the lizards/iguanas in the yard. I agree with another review that the air conditioner was noisy. And there is not a shuttle to downtown (we were told all hotels in the area offer that). The concierge was helpful in booking a snorkeling tour after one cancelled on us.

"Great pool area"

3
peterdub89, Dublin, Ireland 20/07/2017

Not the type of property i would normally choose but it was better than i expected.Room was large ,clean with a spectacular sea view.Staff very nice, friendly and helpful.Excellent pool with a very nice bar.Breakfast was fairly basic but it was free.If i came back to key west i think i would stay here again

"Great Stay"

5
281charlesn, Shawnee, United States 16/07/2017

Great stay. Helpful, polite and friendly housekeepers, breakfast atta dents, and those working at the cheekie hut. We will definitely recommend this hotel to friends and family traveling to the Key West area.

"No value for your money"

2
birmort, Helsinge, Denmark 14/07/2017

The breakfast was a bad joke - Dont choose that option, The AC was the most noisy I have ever experienced, there was no hot Water available for the shower, the zink was not working properly. However, the staff and the pool was ok. The ATM was working

Bob B, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Nice Place"

4
User 11/07/2017

Good price for Key West and right across the street from the beach. It has a big heated pool and tiki bar to get drinks. The pool area is great. The grounds are nice also. The rooms are as expected for an outside entrace hotel but are clean. We will stay there again.

"Fantastic Family Hotel"

5
User 10/07/2017

This hotel has it all. Great pool, great drinks and the rooms are perfect for a family. You also had great views from the hotel rooms and there is a concierge on site which is helpful in organizing activities. The hotel staff were extremely helpful and accommodating. The only thing that I would say is that it is definitely a bit of a distance from downtown Key West and quite a hike to the closest beach. We had a car so that was fine - but parking is expensive!

"Family"

3
P7882MEnancyr, Dunnellon, United States 10/07/2017

Rooms are nice with comfy beds. Breakfast would have been a great experience if the staff would have greeted you and made you feel welcome rather that watching you like a criminal doing something wrong.

"Best bartender in Key West- Mike"

5
User 08/07/2017

We stayed at the Best Western Key Ambassador hotel. Great place to stay but Mike the bartender at the Cheekie Hut made it even better! Great service, advice, and care to each customer! Thanks Mike for making our stay feel like a five star resort! Maria our concierge was also fabulous! Come here for everything!!!

"Amazing view from our hotel room"

4
victoria12u, Wainwright, Canada 08/07/2017

We stayed in the Key Ambassador after a 7 day cruise. We rented a car and drove the Keys. So worth doing if you have the time. Spent 4 nights here in November. Hotel room was basic and clean. It was kind of outdated decor wise. Very comfortable sleep and I adored the screened in balcony. Pool area was clean with iguanas and birds everywhere. There was plenty of loungers and we had no problem getting a little quiet time on far end of the pool. The bar was cute... service at the bar sucked. Couldn't get the bartenders attention because she was way too busy watching the football game with her friends. When I did manage to her attention she made it very clear we were interrupting her social time. The concierge area was awesome and helpful. We booked a couple of tours and the trolley through them. Easy to do and very pleasant service. Would defiantly use that service again. Great breakfast buffet. Decent choice between hot and cold food. Clean and no problem getting a table. I especially enjoyed the outside patio. What a great idea for a hotel breakfast. We enjoyed the Key Ambassador because it was at the quieter and slower paced. If you are looking for a hotel where there is a lot of action and excitement I would suggest something closer to Bourbon St and that area where everything is going on. If you like your hotel quiet and peaceful this is the place for you.

"Horrible, horrible!!"

1
errn94, Aiken, South Carolina 04/07/2017

We were spending 1 night in Key West before heading to Marathon. BW Key Ambassador hotel was a hotel in easy reach of the airport- my daughter was coming in the next day- so it was convenient. Upon arriving we saw that the hotel was aged and oddly laid out. Once I got my key and found my hotel room I was horrified at what I found. The smell hit me immediately - an EXTREMELY strong chemical oder that made my eyes water. The smell was literally overwhelming. The room was dank, musty and very aged. I touched the bed- aside from being hard and completely unappealing, it also seemed to be moist from the humidity. There was absolutely no way I would have been able to stay over night in this room- the smell and environment was horribly over whelming. The very last straw was the 3 huge dead and dying cockroaches in the room and bathroom. I left immediately and dropped the Key off at the front desk. I will give the front desk staff a star was they were apologetic and seemed upset. I did get a refund which I was grateful for since it cost over $200 for one night! I can't imagine anyone spending more than $50 for that room and even then, there is NO WAY I would have stayed there. I quickly found another hotel- a bit further out, but worth the drive!

"Vacation"

5
edwardhF6963TO, Cuyahoga Falls, Ohio 04/07/2017

Very clean hotel. The concierge service was outstandingly helpful. They went out of their yo recommend things to see and places to eat. The rooms were very clean and neat. I would definitely consider staying here again if we return to key west.

"Tranquill Location - Very enjoyable stay"

4
dadidm, Shakopee, Mn 28/06/2017

We strayed here for one night, and enjoyed the motel a lot. The staff was very friendly and helpful, and the room was large, clean, and well-maintained. We had a problem with A/C, but the issue was resolved to our satisfaction. The bed was comfortable and the room was great: too bad we only stayed over night. If we ever came again, we would stay here. The motel is across the road from the ocean, and has a great view. There are no restaurants in walking distance. The breakfast was great, and included the usual cereal and yogurt, but also waffles and Bob Evans breakfast sandwiches. This was in a different building, so we had to walk to it. The airport is very close, and planes take off over the motel. They are not very loud, but are noticeable.

"Don't do it. "

1
er8711, Bridgewater, New Jersey 28/06/2017

Problems started the minute we arrived. The woman who checked us in was rude and wouldn't even let me speak. Problem #2- our bathroom tub was completely clogged. We literally had to take showers in a bathtub full of water. Easy fix but still annoying. Last but not least. The biggest most disgusting problem. I get home exhausted after another 12 hour trip and open my suitcase- what comes out? Roaches.... It took me TWO days to get ahold of a manager. Each time I called the person answering the phone had a different reason for why he wasn't available. I finally get ahold of one and he takes my information apologizes for the inconvenience tells me he's going to look into it and call back. Hours goes by and no call comes. I call back and he tells me he can give me best western points but since I booked with a travel site he didn't know what he could do. He says maybe he can get someone to call the travel site. Long story short- the travel site was more accommodating than the manager who seems to have refused to help and denied that anything I said was true. After reading the other reviews while being on hold for almost 1.5 hours this hotel is a little unsanitary and the employees are incredibly rude! Needless to say- I won't be returning to this hotel. Spend a little extra money and stay somewhere with a little better service.

Bob B, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Not what I expected"

2
kamaaltw, Arlington, Texas 26/06/2017

The room smelled of strong ammonia or something. The location and view was great. The room had bugs( roaches, ants, etc) The air-condition did not work properly( it kept cutting off). I had a headache the entire stay. It may have just been my room. Not at all what I expected.

Bob B, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"The only motel in Key West for me"

5
U446IDkeithl, Greenville, United States 24/06/2017

I have stayed at the Key Ambassador multiple times over the last 50 years. It is still as beautiful, well appointed and maintained now as the first time I stayed there. If you are looking for a beautiful resort on the quiet side of Key West, look no further.

"Clean and quiet"

4
579rhondac, Marietta, United States 24/06/2017

over all had a great experience besides the bartender on a particular night. She was a little overwhelmed and rude but I guess we all have a bad day. Very clean rooms, great breakfast, friendly staff and close to everything.

"Nice location; bad sofa bed"

3
Krishna k, Dayton, Ohio 20/06/2017

Booked through hotwire for 2 adults+ 2 kids and ended up in a room with a single double bed and a pull out sofa bed. Hotwire only guarantees that the number of people in booking will be accommodated. Alas, the sofa bed was a nightmare; especially before/after a road trip. The hotel location is awesome, but in the free breakfast, you get what you *paid* for. If you stay in the first block of rooms, the breakfast room is in the next building (property) and is rather small and ill-equipped for the 100+ rooms in the BW. So, beware!

"Great stay. "

5
User 18/06/2017

Only stayed the one night after visiting key west. We had s great stay. Room was big a cool from air con plenty of spaces to park. Access to the pool with a pool bar with food and drink. Could get a bit noisy as it backs on to the air port. But nothing throughout the night. Breakfast time was very busy in a small area to cater for a lot of guests. Comfy rooms with tv and internet. About $20 taxi to duval street, although they could of done it easy in $10 but obviously taking advantage of tourism by taking the longest route possible. Over good stay

"Great Place to Stay"

5
64carlyns, Phenix City, United States 14/06/2017

We stayed 2 nights and found the facility and our room very clean. The staff was very nice and the concierge was very helpful in planning our sightseeing. The pool was beautiful and the grounds well tended. The "Breakfast Ladies" were very nice and helpful too. The food was really good, with lots of variety and very fresh. I would stay there again and would recommend it to others.

"average room that had problems"

3
Anthony K, Orlando, United States 09/06/2017

Dehumidifier full of water thus inop. This resulted in room having very musty and damp smell that was unacceptable. The breakfeast was excellent and area was very well maintained by staff. Swimming pool was well maintained. Hollered at for bringing plastic cup to pool area. Front door had large gap all around. Thus a/c ran constantly. Location was acceptable.

"Great time!"

5
jamessL5398WX, Melbourne, Florida 07/06/2017

Had an awesome stay celebrating my sisters graduation! Stayed in room 150 and loved it! Try even let us test our scooters out in the parking lot! Lord willing, will definitely be back next summer! Hopefully in room 150

"Overnight in Key West"

5
Happy_Trails297, Miami Beach, Florida 05/06/2017

Well maintained. Excellent transportation. Bike Rentals and great area to walk. They even have a grill and picnic table. The pool is very nice. Our family stayed here and we would come back. The location was perfect for us. We had a car so we could drive to Duval Street, but there is excellent transportation available. The staff was excellent. I was very impressed and I am a regular traveler.

"Our Wedding Weekend"

4
Lori W, Cape Coral, Florida 05/06/2017

We had a group of 7 that stayed here for our wedding weekend. What a great time. The hotel was nice and the staff was fantastic. Mike at the Tiki was awesome!! It was an amazing trip and we all had a blast. Looking forward to our return trip.

"Great hotel experience"

5
User 01/06/2017

We had a large room that was recently updated and the pool area was great. It is near the airport, so you have flights during the day but we did not hear anything at night. We would definitely stay here again.

"Comfortable and near nice beach"

4
Claudia B, Caracas, Venezuela 30/05/2017

The Hotel was nice, the room was big and comfy, the location is great, near a nice beach walking distance. You can go to downtown by car. Pool is nice, breakfast was ok, not great. The price was a bit high and we went on our wedding aniversary but the hotel didnt offer any special thing for us, even after we said we were on our aniversary.

"I was not special"

3
User 30/05/2017

AC broken on arrival, however it was repaired while we were out. When ask for late check out, front desk was rude. Pool looked beautiful, even though we did not have time to use it.. Easy to find, and had parking.

"Great stay and convenient location"

4
User 30/05/2017

Everything was great from the check in process, to the rental of bicycles to roam the island. The checkout was quick and the pool and tiki hut were a hit. Could use a little more renovations in the bathroom and change some of the sofas which squeak like crazy. Other than that it was a great stay.

"Paradise"

5
andreapX498CJ, Grafton, West Virginia 28/05/2017

Beautiful property, beautiful scenery, beautiful view, pool was awesome! Service was great rooms were large and very clean. Breakfast was very good. The motel was immaculate! Beautiful sunrise right from my room balcony.

"Nice place. Great people!"

5
User 25/05/2017

Was in Key West for vacation and spent a week here. Located right on the ocean, the room was clean and had a great view of the open water. The pool was beautiful and had a nice TikiBar for food and drinks. It was nice being able to park on the hotel property and not worry about driving. The staff was very friendly and accommodating. Maria, the concierge was extremely knowledgable and very helpful. She always had a smile on her face and helped us plan our water sports and also had great recommendations for local restaurants. The front desk staff was also very friendly and helpful. Can't wait to go back. Highly recommend!

"Rude Housekeeoping Staff"

3
grestrepo, Miami, Florida 25/05/2017

I will start with the PROS from our experience during our 3 night stay at your hotel. Pros: Pet Friendly, pet area was very conveniently located, free parking, great pool area, great view of the pool from our room, breakfast provided daily, clean grounds. The CONS are what completely changed our minds of our experience during our stay. Cons: At check-in, the front desk assistant was not aware that the $25 pet fee for our ESA (Emotional Support Animal) is supposed to be waived. This caused a bit of confusion and uncomfortableness. The dresser drawers in our hotel room had a horrible smell to them. We weren't able to put our clothes inside the drawers because of this during our entire stay. We went as far as to purchase dryer sheets to put inside the drawers, hoping this would eliminate the horrible odor. It did not help. The bathroom also had a horrible mildew smell to it. We also purchased 2 air deodorizers for the bathroom to alleviate the smell. The deodorizers did not work. As a hotel guest, there are always situations that are beyond our control, such as the ones listed above. So you make the best of your stay, and not let them affect your family vacation. However, there is definitely one thing that should be completely respected and understood by the housekeeping staff, and that is PRIVACY. During our entire stay, we made sure to have the "DO NOT DISTURB" sign outside our door. This is something that is very important to us when we travel, especially because we travel with our ESA. So much so, when we checked in, the first thing we noticed was that we were not provided with a DO NOT DISTURB sign in our room, and we had to request one from the front desk. With this said, on the morning of our check-out date, housekeeping BANGED on our door at 8:45am, all while our DO NOT DISTURB sign was outside our door! When I opened the door to see what the situation was, the housekeeping female staffer wanted to make sure we were checking out later that day!? After I confirmed with her that check-out was at 11am, I told her we would be checking out then. Then, again at 10:30am, the same housekeeping female staffer BANGED on our door and yelling thru the other side, "Housekeeping, are you checking out!?" I then yelled thru the door, "We are checking out at 11:am." While I was outside finishing loading our car, I heard the same housekeeping female staffer tell another male staffer from housekeeping... "Yell at them, tell them to leave!". My husband and I left our room at 11:05am, and only because while I waited inside our car, he went back inside our room to double check we hadn't forgotten something. How is this OK? Why is housekeeping BANGING on our hotel room door at 8:45am, while our DO NOT DISTURB sign is placed outside? Why is housekeeping continuously rushing us out, continuously knocking on our door, yelling from outside into our room, asking if we were checking out? Why is housekeeping initiating another housekeeping staffer to "Yell at us" to leave, at 11:00am, while we were basically out and packed in our car? My husband and I travel several times during the year, all around the U.S., and we have never experienced something like this from any housekeeping staff at any hotel during our stay. The stench in the bathroom, and the horrible odor inside the dresser drawers, was one thing we managed and tried to ignore as much as we could in order for it not to ruin our vacation. BUT, the lack of consideration from that one female staffer on our check-out date, was enough for me to write this complaint and consider not staying at The Best Western Key West Ambassador Resort again. I can only hope this situation is taken care of properly, in order for all future guest at your hotel to enjoy their stay.

"pleased"

5
L1395QIkathys, key west, United States 24/05/2017

The room was very clean and well maintained. I was really impressed with the room and the service we received. It had hair dryer, iron and ironing board for those who have to travel lite and might be on business trip. Over all it was excellent place.

"Good place if trying to stay in Keys & not break the budget!"

3
SV0710, Miami, Florida 23/05/2017

The hotel was clean, nothing out of this world. The room we had was spacious, 2 double beds with room for everyone. Bathroom was clogged, but we made it work. Pool area is nice and relaxing. Very close to just about everything. No Uber in the keys. Taxis typically cost $5 per person, depending on where you are going. About 5 minutes from Duval street. No parking fee. Asked to have room earlier, and staff was very helpful with this!

"Better than ...."

5
G204JZthomasr, Baltimore, United States 23/05/2017

The wife and I visited Ft. Lauderdale and Key West for a combined week and stayed at a top flight timeshare condo and hotel, both on the beach in FLL. The pool and Tiki bar at the BW Key Ambassador Resort were better than either. The room was also large and comfortable.

"A Wonderful Surprise (Bring your Dog)"

5
Toasterwoman, Forked River, New Jersey 16/05/2017

When my husband and I travel, our first consideration is will they accept dogs. Usually we get very good accommodations, but this hotel totally surprised us. It's on the ocean and a real short drive to Duval Street (the main drag). If you don't want to drive, the trolley comes right to the front door. The grounds are beautiful and immaculate. Lots of area for the dog to exercise and explore. Free breakfast (a really good one). Or you can eat at a picnic table, by a stream, under a straw hut, surrounded by lots of trees. We had to share it with two big, beautiful iguanas, which made our day. Our room was spacious, beautifully decorated, clean as a whistle, and smelled like morning citrus (only way I can think to describe it). We were on the first floor and the sliding doors opened to our own private, screened patio. We had our morning coffee/tea there as we listened to all the birds and enjoyed the view. Also sat out there relaxing at night. If you plan on doing any swimming, the pool area is lovely and has a tiki hut, in case you're thirsty. Wi-Fi was really speedy. We loved the place and hated to leave. We knew that none of the other places we booked for the rest of the trip would quite compare to this one...and they didn't. We thought the place was awesome.

"Wonderfull hotel"

5
Maikel M, Miami, United States 10/05/2017

I really recommended this hotel , the staf is super , the service, and also the location near the airport , the climate pool is amazing , the free wifi works really good , every time I came to Key West I stay here is the best

"Needs work!"

2
mollygirl1016, Floral Park, New York 06/05/2017

Hotel location and pool excellent. Property is really old and in need of a facelift. Room dark and dreary couldn't wait to get out in the sun. It really was In my opinion dirty dated. Only stayed one nite. Would not have stayed another.Breakfast room old dreary. That's. All I can say.I did not unpack. BAthroom old . Customer service very good Yuri at the desk very good

Bob B, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Nothing special for the price"

3
Vicki B, Spring Hill Florida, United States 05/05/2017

Hotel was OK. The pool could have been skimmed more often for debris. The breakfast room needed to be larger for the number of guests and located more centrally. If you opt to pay more for the oceanview room you will be closer to the breakfast room. Toilet ran off and on all night but was not leaking into the bowl. Discovered the morning we were leaving that there was water on the floor under the tank.

"BW Ambassador of Key West"

5
L1034RBmichaelz, Miami, United States 04/05/2017

if traveling to Key West the Key West Ambassador BW is ideal. First, it is in the most scenic part of Key West for early morning sunrises over the ocean. It has a great pool scene with lots of people ... fully operational cheekee bar... rooms are great and AC blasts!!!! perfect for families too

"Dissapointment"

2
daisyCalifornia, Lake Elsinore, California 03/05/2017

The good first. Beautiful view from 2nd floor facing the Florida straits. The sleeping area was very nice. The breakfast, the usual. Nothing for lactose intolerant or gluten. They did have breakfast sandwiches which my husband said were good. Not so good. Bathroom needs refurbishing. Far from downtown need transportation. Can take the public bus in front of Hyatt hotel, next door. Also hop on hop off shuttle. Last shuttle is 4:30pm. Of course taxi. Upon entering our room the bathroom lights did not work. Called office and they sent someone to solve the problem. Fixed for about 1 minute. Went down to the office to explain the situation. Upon much explaining about loud pop and flash, they sent someone. The outlet was all burned. Finally was fixed 2 hours later. Unfortunately we could not take shuttle to town any longer, too late. We lost some hours of our short visit to key west. No apology for our lost time or reimbursement. They did offer us another room but not same view. Not acceptable. We will not be back to this Best Western. daisyCalifornia

Bob B, Guest Relations Manager at Best Western Key Ambassador Resort Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do offer some gluten free items at the breakfast; for example, we have gluten free waffles upon request. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Key West weekend"

4
626marylynnl, Boston, Massachusetts 02/05/2017

We spent two nights at the Best Western Key Ambassador. The staff,location,cleanliness, pool, bar, breakfast, all wonderful. Planes fly over beginning just about 7:00am. Great to see. (But noisy) our room was damp smelling and the dehumidifier alarm went off early in the morning. It would have been best if it were self draining. I would not hesitate to stay here again. Ocean on one side, pool at the resort. Best of both worlds. Easy taxi ride to Duval St. taxi fares are regulated. We enjoyed our drivers. Excellent experience.

"noisy"

3
marcellobW2185FP, Fabriano, Italy 02/05/2017

the airport is too close at the hotel a lot of noise during the airplane landing, the cleaning staff is also very noisy.. room clean, nice swimming pool, with bar, good breakfast, but the room for breakfast is too small all the rest is ok

"Great stay! Good location! Friendly staff!"

5
276kristenf, Key west, United States 29/04/2017

Overall our room were very nice and so was he hotel staff! There was a really nice lady who told us all about different places to see/go. We got a pool view but you could also see the ocean. I loved how big our patio was!! We sat outside to watch the sunrise and also when it rained. The tiki hut bar was nice and all the staff serving were so friendly.The pool was well kept and big. If I did not have activities planned I would have hung out by the pool all day! Of course like anything in the keys this was a little pricey but it was the cheapest hotel and you certainly got your moneys worth.

"Rough stay best thing was pool and location"

2
Michelle M, Chanhassen, Minnesota 27/04/2017

My brother got married in the Keys and this is where they ended up getting a great deal. I'd have loved to research more and stayed somewhere else. Hopefully we just got unlucky, because if I have to stay at a Best Western again there's a lot of skepticism to surpass. Upon arrival our booking was unable to be located. Then, our first room had such a strong bad odor we had to go back and ended up switching rooms. The next room had a broken bathroom light/heat lamp. Asked 2 times for repair. After completion we continuously found filament and broken tiny pieces for a couple days and had to put in multiple requests again. Finally a manager got serious with us and did end up comping a night. Which we greatly appreciated. I've never had such a rough stay nor do I actually complain unless it's that bad. Breakfast wasn't that great and there's a lack of pest control. Sticky sliding door and worn furniture. Good location though and potentially best cost (unconfirmed). Very nice pool and tiki bar. Comfy bed and had a porch. Hope it was a fluke!

"Beautiful view!"

4
JuJuT, Minnesota 27/04/2017

Well kept hotel. Pool very nice with bar. Rooms are okay, but carpet needs deep cleaning. Breakfast food good for one day after that go somewhere else. Great location - away from noise and traffic of Roosevelt on other side of island.

"Florida Keys adventure"

5
Craig T, Sevierville, Tennessee 26/04/2017

Beautiful property in a very nice quite location by the ocean. The cost of the room was very good compared with other properties in the area. Very friendly and helpful staff. I would certainly recommend a stay to anyone at this property

"Great place, location, pool and customer service!"

5
VictorM46905, Wayne, New Jersey 25/04/2017

I booked it online for 3 days. I assume that the original hotel was Key Ambassador and then, it was acquired by Best Western. Free parking and a pool that looks like the one of a resort in the Caribbean. Comfortable beds and bathroom. I will go back!!!

"Airport noise takes away from the experience"

2
A5880RVedwardc, Punta Gorda, United States 25/04/2017

The hotel is located right at the end of the Key West airport. The noise of small jets taking off and landing. Planes were coming and going into the night. Nice grounds, but we spent most of our time in the town of Key West so the grounds were not that important .

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thank you for the review. We are near the airport, but the planes do not fly over often and never through the night. The island is so small that you can hear them all over. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Key West"

5
725adrienne3, Marco Island, Florida 20/04/2017

We were looking for a room to accommodate 3 adults, including my Mother. This was a one time one night experience to stay in Key West. We chose an Oceanview room to make it more memorable. We saw the sunrise from the balcony. Spectacular. Highly recommend.

"Beautiful view"

5
maryjos754, Groveland, New York 18/04/2017

Nice big room, with a beautiful view. Located near the airport but it didn't seem noisy. Just up the road from the beach, and just a few minutes from everything. Overall a great hotel. Would stay there again.

"Not Happy , too Loud!"

2
619haidik, Oxford, United States 16/04/2017

Extremely loud planes overhead. They continued throughout the day and ended around 9 pm , but started up again around 6 am. This hotel was right next to the airport. For the continental breakfast they offered a small breakfast area with not nearly enough seats for the patrons. The staff was loud at early morning hours talking to one another right outside doors with no concern to people sleeping.

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thank you for the review. We are near the airport, but the planes do not fly over often and never through the night. The island is so small that you can hear them all over. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Average at Best"

2
christopherpF3560VB, Miami, United States 16/04/2017

Its not a bad place, clean and organized. The staff is polite and helpful. That being said it would be a great motel to stay at on the side of the highway for night on a road trip. For an EXPERIENCE in Key West there are much better places for about the same price.

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thank you for taking your time to write a review. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"7 Days In Key West"

4
oddam, Roseville, Michigan 12/04/2017

This is the second time I have visited the BW Key Ambassador. If you want a moderately priced accommodation, this is it. Do not expect perfection, but better than adequate accommodation. We stayed in a harbor view room on the lower level, the shower was dated, but acceptable, bed was comfy, fridge and microwave a must. While the room was acceptable, there were some concerns. I understand the rooms turn over fast, but the carpet was dirty. Housekeeping vacuumed the carpet, but if you walked on the carpet with white socks or bare footed, look at the bottom, dirty, we wore our slippers while in the room to prevent this concern. The ceramic tile was a concern also. We noticed housekeeping cleaning the tile in another room, it looked like she was using a bath towel on the end of the mop handle, just saying it looked like that, most likely we were wrong, I hope. I mentioned in my last stay about the dirty tile grout, why can't it be steam cleaned on a certain schedule, along with the carpet. On a very positive note, the pool and grounds were perfect, this is why you will want to come here, it will transport you mentally to vacation paradise, oh, wait, you are here! The breakfast is acceptable, I already noted on the BW review my concerns, let's just say the ladies do a better job. The food is adequate to fill you. I would stay here again and recommend this Inn, it's worth the cost, even with the complaints.

"Ick"

1
Bridget M, Key West, Florida 12/04/2017

Lots of Bugs in room! Switched rooms, threw away all groceries, not offered a discount to take a room with only 1 bed versus the 2 we needed, and for the hassle of packing and moving from the poolside room to upstairs.

"Satisfied overall"

4
andreg968, Montreal, Canada 10/04/2017

Clean, excellent service, very good quality for money, convenient for visiting Key West. Close to airport with planes taking off almost above the hotel. Luckily the number of planes was reasonably low during our24-hr stay.

"Loved it!!!"

5
jackielU5581OD, Bellefonte, Pennsylvania 10/04/2017

The rooms were huge. Very comfortable beds with lots of fluffy pillows. Beautiful pool and pool bar that served very tasty food. The people that worked there were so friendly. Water right across the street, and beach within a mile walk. Not too nosy, airport right there but last flight out that I heard was 10:30 pm and I was still awake. Wish I could've stayed longer

"No shower curtain"

1
nohahasan14, Chicago, Illinois 09/04/2017

Asked for a shower curtain and never received it. Asked for towels never received them. The staff didn't even apologize for not responding would not recommend this hotel especially that we paid over $340 for one night

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our entire management team has been notified regarding the problems you experienced with your room, especially housekeeping. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Play And Stay"

5
andrea h, St. Joachim 09/04/2017

We booked a Play And Stay thru Fury Water Adventures with Penny. This hotel was AWESOME! The room was HUGE, clean, NO bed bugs, large bathroom, AMAZING breakfasts and BEAUTIFUL pool!!!!! All rooms face the pool. Amazing sun rises. I highly recommend this place!!!

"Average hotel, nice location, expensive rates for "sea view""

3
kirstyb82, Bonnybridge, United Kingdom 23/11/2016

We booked two "sea view" rooms via booking.com. We paid a little more for the sea view as we wanted a treat. We arrived at the hotel around 9pm and it almost felt like we had woken up the receptionist. She was not very friendly or welcoming at all. She quickly checked us in and sent us on our way. The room was on the ground floor, it was very large. We had a very large bed, sofa area, TV, tea/coffee making facilities, microwave, fridge, a/c unit etc. The sink area was part of the bedroom and a separate shower/toilet area. Our room had a terrible musty damp smell and our friends room next door absolutely stunk of cigarettes. The bed was comfortable enough but we didn't get much sleep due to the fact the fridge was the nosiest one i have ever heard and it was too hot to sleep without the air conditioning but the unit was so noisy it sounded like a plane was taking off in the room. Thank goodness we were only there for one night or i think i would have been rather grumpy due to lack of sleep! The sea view we paid for was a total waste of money because we could just about see the sea if we kind of squinted and tilted our heads! If we had known we would not have bothered. The next morning we managed to find the continental breakfast which was packed and we couldn't find a table at first. It was very much "diy" and had paper plates, plastic knives and forks etc. But it was enough to fill us up for the rest of the day. We didn't use the pool area but it looked nice with plenty of sunbeds etc. The location was nice but it is not close to the town centre, not really walking distance. But i do believe there is a shuttle that runs into town. We probably would not stay here again...

"Nice stay"

4
M5406ATthomasl, Jupiter, United States 23/11/2016

Hotel had the beauty of being across from the water, but, the airport was also next door. Plane noise and traffic were not disturbing however, as the water location more then made up for what ever noise (there was not too much) the airport made. Pool had a nice shape and water was warm. Great walking/running strip across from hotel along the water. Friendly staff, good folks staying there as well.

"Very nice hotel with lovely pool"

5
gonzobignose, Worcester, United Kingdom 20/11/2016

Very nice hotel just off the main road, fantastic large rooms and nice pool area. Bit noisy when planes take off and land but very few and far between. Parking right outside rooms. Easy to find and easy to get into Key West itself

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thank you for the great review. The airport is next door, but the planes do not fly over often. We are in a great location in Key West, with the biggest beach less than a mile away. Please stay with us again soon!

"check in time too long"

3
shesallthatdana, Shorewood, Illinois 19/11/2016

every time we've come here the check in time gets longer. they never have your room available. This yr we had to wait 5 hours! where were we to go? it was ridiculous. If they cant clean the rooms faster for a faster turn over, then they need to hire more help.

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Our guaranteed check in time is 3pm. Unfortunately, if we are sold out the night before or if guests have not checked out (our check out time is 11am) then we cannot check you in early. Thank you for your feedback.

"Always the BEST!!"

5
Roger L, Grand Ledge, Michigan 16/11/2016

For 4 years we have stayed here and it is such a great place. My wife and I enjoy the Ambassador so much. We brought another couple this year and they also are ready to come back. The success in this place, are the employees that go out of their way to make this a fantastic stay. Thanks again, see you in 2017

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thank you so much for taking the time to write a review. We appreciate your loyalty to our hotel and are so pleased to hear that you will be back soon!

"A good hotel... to a point"

4
706Jim, Thunder Bay 15/11/2016

We stayed here for our first visit to Key West arriving by car. The hotel is nicely decorated and easily accessible from either the highway or the airport. Somehow we missed the fact that this hotel is right on the edge of an international airport and consequently right in line to the runway and the attendant noise. When a jet takes off from the airport, it is REALLY loud, albeit not that frequent. Our room was in reasonably good repair and the pool area is nice. Key West is tourist destination and we really looked forward to drinks by the pool during the afternoon or after an evening out. You can get them, but ONLY from the overpriced "Cheekie Hut". Happy hour prices were $7 for a rum punch or similar, but a plastic glass of wine is $9.00 (!) And you are NOT allowed to bring any of your own wine, beer etc or even a bag of potato chips. Nope, you gotta buy them there. As a result, the pool area was pretty much deserted during our stay. We rented bikes during our stay and found them a convenient way to get around this relatively small island. Taxis run $5pp to pretty much anywhere and are a good alternative to trying to find and pay for parking should you arrive by car. There are no elevators to the second floor rooms, probably due to the close proximity of the property to the airport. So, would I recommend this place to my friends? Yes but with the aforementioned caveats.

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
We appreciate your feeback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"clean and was great place to stay"

5
Karen M, United States 13/11/2016

was very nice and very clean and the staff was very friendly and helpful the pool was great and clean close to the ocean and sunset and very easy to get in and out of key west and was on the bus route and taxi and the trolley. could see and hear the air planes. outside from your room was great.

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

"Older Hotel but Spotless"

4
Phyllis K, New Milford, Connecticut, USA 13/11/2016

The Staff was very friendly and accommodating. Our room was large, clean, well appointed and had a lovely balcony overlooking the pool area. The pool area was beautiful with an outside bar...nicely done. My only complaint was the distance from Duval Street (where most of the action is located). All in all, a lovely place to stay for not too much money...came with breakfast too!

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Our hotel is located approximately three miles from the downtown area, which locates us on the quieter side of the island. There are a few restaurants right next door, as well as our "cheekie hut" which serves food and drinks daily. Our rates are very reasonable and include parking, wifi and breakfast, too! Thank you for taking the time to write a review.

"Couple Vacation"

4
Meredith46, Gold Coast, Australia 09/11/2016

We spent 2 nights at the Best Western, the hotel & pool area was clean, although commented on the time that they finished the snacks out there 5.15pm far too early. We were not aware of being under the flight path for the planes that start at 6am until late. I found the laundry very handy as were on a 8 week vacation. Its a must to have a car as not close to restaurants, and down town

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thank you for your review. I apologize that you were unaware of our proximity to the airport. We hope that you still consider staying with us again in the future!

"Excellent Stay"

4
KIOhioGuy, Cleveland, Ohio 08/11/2016

We spent 4 nights here. The pool view rooms facing the water are BEAUTIFUL! The pool is beautiful. They are always cleaning and picking up. The pool bartender was friendly and had a good selection. As everyone else comments, it is farther from Duval BUT we know that and wanted to be there. We have been in Key West a few times. For our money, we couldn't have picked a nicer spot. I really want to compliment the people that keep this place clean. We took the time to check a couple other places we considered staying. We made the right decision. At the end of the day, we like down time and to do a little reading. This is the place and once again the views are beautiful Sunrise every morning was awesome.

"Nice place to stay. Clean, good breakfast, convenient location"

4
LarryRebekah, Asheville, North Carolina 04/11/2016

Even though they have two nice breakfast areas to eat in, both large screen TVs were tuned to the same extremest news station. When I asked for one TV to be turned to any other channel I was told they would but each morning the TVs were on the same channel. We ended up having to eat breakfast outside by the pool.

"Fun in Key West Florida"

5
User 04/11/2016

Easy to get to from airport as shuttle is available. Great Ocean view room with balcony. Has Concierge in the lobby which is new and a great addition. Bus stops at the hotel to downtown. Bus takes time to get to town in 30-45 min during fantasy fest. Bus does not run late so Taxi's are easy to get but it does add up. Has breakfast in am. Nice pool and has Tiki bar. Have stayed here many times and will continue to do ti.

"Clean friendly stay"

4
User 02/11/2016

Stayed here 2 nights 30th oct,checked in no problem,anniversary stop over ,nice touch bottle champagne in room ,thank you,rooms clean a little dated but ok,breakfast enough to get you going until lunch,bikes for hire $15 a day,can walk into old town 4mile but a lovely walk and stopping on beaches and benches on the way ,would hire bikes though if we did it again , path all the way, Hotel is good but as previous guests have said noisy and the room we were in the door wouldn't open needed a new handle,would we stop again yes .

"Good and bad "

3
Eric62, West Chester, Ohio 30/10/2016

Hotel is very clean. The pool and grounds are really well kept. The hotel is located right next to the airport and the jets taking off literally scream right over the hotel as they take off. We knew this before we booked however it was worse than we expected. It is approximately a $20 cab ride over to Duval st

"paradise"

5
User 29/10/2016

Only stayed for one night. Wish it had been longer. Lovely hotel with a great pool. Lovely snack bar by the pool selling lovely food and cocktails. Breakfast was a bit hit and miss not much choice and the staff in breakfast room weren't over friendly:(

"Soul Searching"

3
User 27/10/2016

Booked early and received excellent price during major Zombie Festival event. Close proximity to Duval St, but without tourist noise. Minor maintenance issues with room but tolerable. Front desk suggested dining option "Oscar's" a complete dive. Beautiful views from certain rooms.

"Fair and beautiful"

4
VladimirRicardo, Sao Paulo, SP 26/10/2016

Although the hotel is not located in the center of Key West, its rooms, the pool and the staff at reception, including concierge, turn the place lovable and perfect not only for couples but with children too.

"VACATION"

5
Jeanette P, MESA, United States 24/10/2016

The Pool is large & beautiful. The area is most relaxing & convenient to the beach. Services such as the Trolley tour stop at this hotel for travel to downtown is great. We loved having the Cheeke Bar at pool side for drinks and eats. Having both parking & breakfast included with hotel is a great plus while in the Keys.

"Nice hotel with friendly atmosphere and iguanas!"

5
pereidenko, Myrtle Beach, South Carolina 23/10/2016

I've been staying in the hotel just for one day before going back home, but I will definitely recommend it to visit. The hotel looks really lovely, the pool area is nice either. I was pleasantly surprised to see iguanas on the hotel's property! It was very unconventionally and made me to remember this place forever, I'm about to stay here again during my next visit.

"Great stay"

4
Augustine T, San Antonio, United States 18/10/2016

Hotel was great over and I got an upgrade to an ocean view room which was fantastic. I enjoyed watching the iguanas that roam all over the property. I would feed them my left overs from the balcony. The room was good except for the bed which gave me a back ache. Room had nice size flat screen, microwave and cold fridge. I liked TV had HBO and Showtime. Toilet didn't flush properly and had to flush it 5-7 times before crap went down. Breakfast was very good with excellent service by the staff. I had a great stay.

"Old and outdated"

2
User 17/10/2016

I was hoping for a nicer hotel experience based on other reviews. I found this to be very outdated and worn. The room was so dingy and the door (which opened directly to the outdoors) had a gap around it so large that bugs or lizards could easily come in. I checked out much faster than I checked in. I will say the front desk was very accommodating and did not seem surprised at all at our quick check out.

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"air conditioner"

4
Ann S, Calverton, United States 17/10/2016

We stayed three nights at BW. Me and my husband and my son in another room. Both me and my husband did not get a good night's sleep on any of the three nights due to the noisy air conditioner. The cleanliness and the appearance of BW was excellent!! The bedding excellent. We stay every year in October and this was the first time we were unhappy with the noise of the air conditioner.

"Too far from town"

3
Lcasey45, Bristol, United Kingdom 14/10/2016

This is a nice hotel with a beautiful pool. Sadly it is a long way from town and not near a beach. We hired bikes one day to cycle into Key West old town which was fine. And taxis were a flat rate of $5 per person. Also, the hotel is literally at the end of the airport runway so it did sometimes feel like the planes were in your room! Nice enough but not for more than a night or two.

"Moldy Bath Room"

3
Les D, Belleville, Illinois 13/10/2016

Obvious mild was painted over in bathroom, it grew back over our 5 day stay. Location is very far from Duval street a taxi from her is over 30 dollars one way. Hotel did have nice grounds and view, just isolated form action of Duval street

"Just Average"

3
Anastasiajay, Pembroke Pines, Florida 12/10/2016

The outside of the hotel is quite frankly, ugly: two stories and exterior corridors. It is very motel-six. It is my opinion that the reason why the hotel advertises the pool so much is for two reasons, (1) the pool is in fact beautiful and (2) the rest of the hotel's exterior is nowhere near as attractive. In viewing just the hotel's exterior, It kind of felt like an older motel centered around a gorgeous pool. Where it counts, however, the hotel is a fairly good accommodation. Our room was much more modern than the outside would have suggested and it was clean. The bed was soft and the balcony was much more spacious than many other hotel balconies. The hotel staff were all forgettable - they didn't smile but then again, they didn't do anything wrong. The hotel is, however, right next to the airport (like, really, right next to it) and you can hear the planes all day and all night. If you are a light sleeper, this room isn't for you. But, lastly, that breakfast isn't worth waking up for. Sleep in instead. We were actually hungry in the morning buuuuuut we looked around and after seeing no real hot food (i.e. eggs, bacon), we got coffee and left.

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thank you for staying with us. We appreciate your feedback!

"Best Of Key West"

5
User 08/10/2016

A great place to relax and beautiful pool area to cool of in the middle of the day. Everyone was very helpful and friendly going above and beyond for me. It had a great tropical feel and the view from my balcony was invigorating. I would stay there again for sure.

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
The title says it all! Thank you for the great review. We are extremely pleased to hear how much you enjoy your time at our property. We look forward to your next visit!

"Nice, reasonably priced hotel."

4
Mark_Pomfret, Plant City, Florida 06/10/2016

The location is very close to the airport (few minutes' walk) and beach (10 minute walk), it is not very close to Duval St. (10 minute drive) so if you are looking for quiet it is a good location. There is a trolley bus that has a picks up at the hotel that is an easy way to get around as well as informative. The room was spacious, clean and nicely decorated with a balcony overlooking the pool area. The bathroom was a little small but not a real problem. The hotel grounds are really well maintained, the landscaping is wonderful, I saw several iguanas. The pool area is nice with great landscaping and a tiki bar. The staff was all friendly and helpful, the concierge was especially helpful in assisting us select and book activities during our stay. Breakfast buffet was good although on one day that we were there wasn't enough tables & chairs available.

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon!

"Very nice stay"

4
William J, New York City, New York 05/10/2016

Stayed here for 5 nights while doing business in Key West. About a 5 minute walk or a 1 minute drive from EYW Airport. Located on the south side of the Island, right across the street from the water. The Beach is about a 10 minute walk down a nice wide sidewalk along the Boulevard. The resort is at the opposite end of the island from the party / drunk scene - was super quiet and peaceful the whole time I was here. Large, sprawling property, very nicely landscaped, several buildings, only one of which faces the water directly. Very nice pool with bar / restaurant (only open for lunch, not dinner). My room was large, spotlessly clean (NO BUGS - NONE :)), very nicely decorated in a tropical / Caribbean theme. Furniture was good quality and in good condition. The AC worked great, my room was nice and cool when I arrived and each day when I returned. The only negatives I would note - the TV is a little small for the size of the room and the distance from the sofa / chaise, and the water pressure in the shower was nonexistent. Otherwise ... price was in line or slightly lower than similar places on the Island, I really enjoyed my stay here, and highly recommend the place for business travelers and families.

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thank you for the amazing review. You have listed everything perfectly! From our location, pool and bar, and scenery, to the cleanliness and condition of the room. We are extremely pleased to receive a review like this. We hope you plan on staying with us in the near future. Please contact the hotel directly and ask for the "repeat guest" discount. Thanks again!

"Nice stay for a few days!"

5
naffieone, Alkmaar, The Netherlands 03/10/2016

This hotel is nice for a few days at Key West,it is 10 minutes walk from the public beach, and 10 minutes by car from the city center. Has a spacious pool and breakfast is good! The rooms are big and they have a balcony at the back,where you can sit or dry your bathing suits. The only downside is the noise of the airplanes and airforce aircrafts wich fly over during the day, starting early in the morning. We thought is was annoying.

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Our location is great if you are looking to come and relax. Our gorgeous pool views the ocean and the wildlife is like no other. We have a great expanded continental breakfast with lots of options. Thank you for the review!

"Spacious"

4
Sara M, United States 02/10/2016

It's hard to find a room for a family of 5, this was spacious enough for the roll away and still had floor space to spare. A nice bonus was the screened in back porch (though it did have a smokey smell)! It's only 3 miles from Duval Street, but I'd say walking with a family is probably out of the question. Breakfast was good, loved the outdoor eating area. If you want to be super close to the airport, this is your place.

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
The rooms at our property are very spacious, which give our guests plenty of room to relax. We are next door to the airport, however, the airplanes do not fly over often and never through the night. We are a short distance from Duval Street, but are located near the biggest public beach and on the quieter side of the island. Thank you for your review & we hope you stay with us again!

"Great Stay at a Beautiful Property"

5
FloridaTravels34608, Spring Hill, Florida 01/10/2016

Frequent visitor to this site in Key West. Great location away from noise and congestion. Property well-maintained and landscaping is beyond description. Great pool with bar and food available. Great place to relax, recharge, and enjoy all the Conch Republic has to offer!

"Excellent"

5
Joann B, Keene 28/09/2016

The hotel and grounds were very clean. Breakfast has a great variety and fresh fruit everyday. The hotel staff were very knowledgeable and helpful. All around great experience and definitely would recommend.

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thank you for the excellent review! We take pride in our property and it is great to hear that it doesn't go unnoticed.

"Best Western"

4
Doris B, Clearwater, United States 28/09/2016

not bad for a hotel that allows pets, and there are no rules about leaving pets in the rooms, like other hotels... We were able to have fun with family by leaving our dog in the room and also have fun with my dog, without any hassles. Beautiful view of the ocean and beach down the street. Nice place to walk along the ocean for you and your dog...

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thank you for writing a review regarding our hotel being pet friendly, as there are not many reviews like this. Our hotel is a great place for guests to come and enjoy their stay, while knowing that their pets aren't far away. Thanks again!

"BEST WESTERN Key Ambassador Resort Inn, Key West, FLORIDA"

5
Arnold W, Lakeland, FL, United States 20/09/2016

Great price, great facility, spacious room, loved the screened balcony, very clean, helpful pleasant staff, good location if you are in Key west for peace and quiet and sun, sea and sand. Not within walking distance of Duval St. so minimum crazyness.

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thank you for sharing your experience. Our location is great for rest, relaxation and quiet time.

"excellent service"

5
sunni2infl, Zephyrhills, Florida 18/09/2016

Very clean, well staffed, friendly staff, who made us very welcome. When we got ready to check out, they came to say good bye. From the housekeeping staff, the concierge desk & the breakfast, & front desk personnel, many thanks

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Our staff takes pride in helping all guests and making sure they have the best stay possible. Thank you!

"September in Key West"

4
Timmie M, Port Orchard, United States 16/09/2016

The Best Western provided good lodging and excellent value. The Internet speed was excellent providing me with good access when working in my room. The included breakfast provided a variety of choices

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Our complimentary internet and breakfast make our property very affordable. Not to mention, we also do not charge for parking. Thanks for the review!

"good location for family"

4
User 16/09/2016

good location, close to the sea, large room, quiet, good for family. hotel staff keep the room clean. although near airport, but not much plane passing by. so okay. some distant to downtown, so need a car.

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Our hotel is located on the quieter side of the island but only 3 miles from downtown Key West. We have bicycle rentals on property, as well as a hop-on hop-off Trolley Tour, in which we are one of the stops. Hope to have you stay with us again soon!

"Not the best western"

1
TravelingFam_8, Atlanta 15/09/2016

I am sorry to say this hotel was overpriced, outdated and a big disappointment. The pool was closed for repairs and they didn't disclose that when we checked in. It was noisy from the construction as well as it is located next to a small airport with planes flying over on a regular basis. The closest pool was down the street and the closest restaurant for breakfast, which they included in the price of the room was next door. We left early, staying only one night which they charged 258.00 for. Will never be back.

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Our pool was closed due to an unforeseen issue. We were shuttling guests to the pool next door, as well as giving vouchers to use at their pool bar. Our property is large, with six different building, so I apologize for the confusion or if it seemed though breakfast was not part of the hotel. On behalf of our entire team, I am very sorry for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Great choice"

5
Geraldo S, Delray Beach, United States 14/09/2016

I traveled with my wife to know the area during 3 days and we looked for an affordable hotel with all amenities to make our trip confortable taking in account we would nee long resting time beside visiting the main points in the city. We met all we were looking for. Great choice, pleasant stay!!!

"Great location, Updates needed, overcharged"

2
Jan R, Downers Grove, Illinois 13/09/2016

We recently spent 4 nights here. While the ocean is directly across the street and the pool is lovely, the room need updating, and the entrance to it was seedy. We had requested and received a pool front room, but we had to walk all the way around the building to access it. It was nice that breakfasts were complimentary. The morning we left I called the desk to double check charges and see if we needed to stop by the office before leaving (video check-out was not available). We were quoted and noted the extra poolside lunch/bar bill. A few days later after returning home, an additional bill of way over $100 was on my credit card. I immediately called to have this rectified, but it was never removed. The date on my charge card for the additional charge was the day we checked out. We left @ 7a.m., so there was no way it was a valid charge. Be warned, people!

"excellent"

5
Paul N, Oshawa, Canada 12/09/2016

Lacks a beach but has a great pool. Continental breakfast was a pleasure. Many choices, hot and cold Very clean room and very comfortable. Very short drive to old Key West and Sloppy Joes Bar. My wives and I really enjoyed the stay.

"Best Western Key Ambassado Resot Inn"

5
Todd M, Plantation, United States 09/09/2016

Visited over the Labor Day weekend and was very pleased. the room was very clean, very spacious, comfy beds and AC worked well. Location was decent, views of the ocean were nice and pool was exceptional, lush landscaping and easy to get around. I would recommend this property, friendly staff and very helpful.

"Nice Stay & Beautiful View Ocean in front of the Hotel"

3
TWI2008, Spring Valley, New York 07/09/2016

Breakfast is good & staffs are working hard to keep the room clean special we do not care because the house is not us. Pool is good & Clean. Staff walks around to keep up the pool area clean. Room is good. Bath room needs fresh paint 15 min drive to Duval St & Mallory Square. Along the N Roosevelt Ave side walk is great for walking facing ocean Front Desk staff is friendly I recommend to this hotel

"Labor Day Weekend"

5
Anne Marie S, coconut creek, United States 06/09/2016

Great place with great service. The Ceekie bar and food are excellent which makes for a great time. Judy. Jenny and Mike provide for a good time and make you feel like you are special.We been back here on average 2 times a year for seven years

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thank you for your loyalty! We cannot wait to have you stay with us again!

"Nice hotel, could be closer to Duval Street"

4
User 04/09/2016

I rented here for Labor Day weekend and was satisfied. I had read in previous reviews that the hotel is set up like a motel so wasn't surprised about that. I was surprised at how big the room and balcony were, very spacious, with a mini fridge and microwave we had everything we needed. Slept like a baby in the bed. It's a solid 10-15 minutes from Duval Street so I would probably stay closer if you're going out in the area. The pool area is nice, have to drive to get beach access. Given the price gouging that took place during the holiday this hotel was pretty reasonably priced. I would stay here again.

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
We are very pleased to hear that our hotel was greater than your expectations. Our rooms are very spacious and reasonably priced. Please contact the hotel directly next time and we can give you our "repeat guest" rate. Thank you and we look forward to seeing you again in the future!

"Annual Key Westers"

4
AnnualKeyWesters, Bristol, Indiana 31/08/2016

By paying extra for pool view room, had great view of pool and bar, and easier access to everything(pool, bar etc. Also have screened in balcony to keep bugs out! Room was clean but was not on ground floor (didn't mind the walk)The office was hospitable and courteous. Will return if price is right.

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Glad to hear you had such an enjoyable stay. Our pool view rooms have a spectacular view of the wildlife & pool area. Please contact the hotel directly next time you are looking to book and we can definitely work out a reasonable rate for you. Thank you for staying with us and we look forward to hearing from you in the future!

"Avoid Like a Pit Full of Hungry Alligators"

1
RDWNG1, Wasilla, Alaska 29/08/2016

Two words, dishonest and snotty. The girl at the counter acted like she was doing us a favor by assisting us. When we got to our room, I noticed that it was not the size that we needed. We go back to the lobby only to be told that they were booked and that nothing could be done about it. My wife checked the BW website only to find that there were rooms available that would meet our needs. We went back in and were rudely told that there was still nothing that they could do to help us. When we called the "Customer Support" number, we were given the runaround and were told that someone would start a file on the situation. Later my wife called back to clarify the name of the "nice" lady at the front only to be told that there was no file started. We finally got into a different room (with whispers from the staff when we went in), don't think I didn't hear that when I walked in guys... I would rather sleep on the beach under a trash bag than to go back to that location again! This location is not indicative of our experiences with BW in the past, so don't judge them all by this one location.

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
I am so sorry that you did not have an enjoyable stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 305-296-3500.

"Decent hotel but a few issues to raise"

3
tromanCardiff, Cardiff, United Kingdom 27/08/2016

This hotel is well located, despite being slightly outside the main centre of Key West; though the hotel is served by a tour trolley. The hotel itself is pretty standard for these sort of hotels and includes everything you'd expect. Despite this, the hotel could do with a facelift as it is looking tired and outdated. The pool area is very nice and by far one of the major attractions for me staying here. Rooms are spacious and include a safe and mini fridge, all free of charge. My one big concern with this hotel was the breakfast. This was by far from exciting to wake up to, but the worst aspect of it was the extremely rude staff members, notably one, whose level of customer service was diabolical. I would not have been impressed had I been a representative of the company to see her miserable attitude towards her job. Furthermore, a member of staff who's job I am still trying to work out its value, whereby she appeared to be the towel lady, but didn't actually provide you with any towels; you still had to climb round her to get them! Overall though, a decent hotel with reasonable amenities, but someone please review some members of staff!

"Great place!"

5
Jennifer F, Fort Luaderdale, United States 26/08/2016

Enjoyed this hotel it was very peaceful and relaxing which is exactly what I wanted for a birthday weekend. I had a nice ocean view and the breakfast in the mornings was perfect. It has a nice pool area and bar to relax. Also not far off from the remaining fun in Key West duval area.Recommend to anyone.

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Our location is close enough to downtown Key West that it only takes a few minutes to get there, yet far enough away where it is a peaceful place to relax and enjoy the island life. The ocean is right across the street from the hotel and can be seen from the pool which is a really cool touch. Thanks for the review!

"Stay here, its great"

5
Margaret C, Meridian 24/08/2016

Many things to see here. Great location, pool, abundant wildlife on property, helpful and kind staff. Good breakfast option, free airport shuttle. Clean and comfy rooms. We loved it and would stay here again next time.

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
You complimented everything! Thank you so much and we are very happy that you enjoyed all that the hotel had to offer. Please call the hotel next time you are ready to book and ask for the repeat customer discount! We hope to see you soon. Thank you again!

"Great pool but in need of modernisation"

3
Claire K, Hove, UK 23/08/2016

The Keys seem to favour motel style accommodation and the Key Ambassador also has this kind of feel. First impressions were not great as the multiple blocks of rooms look very tired from the exterior. The room interior was more positive though, lots of space and very clean, but still very dated decor and a lack of natural light. Even using the electric lights, the room was still very dark. Functional if uninspiring balcony to the rear of the room. The real low point though is the bathroom - a tiny dark space with a small bath with shower above and a toilet which looked like it hadn't been decorated since about 1980. There is a separate more spacious area with sink, toiletries space etc though. The pool is great. The hotel is located away from the main Duval St area which can be a positive or negative depending on your needs. The airport is literally right next door though so be aware that there will be some aircraft noise (fairly low frequency but timing can be annoying - regular large plane departure at 7:20am which is pretty loud!). The staff were very friendly and helpful and also let us keep,our room for an extra hour at no charge.

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Our resort style property is in a great location on the island of Key West. We are just three and a half miles from downtown Key West, less than a mile away from the biggest public beach, and walking distance to restaurants. We are close to the airport, however, the planes are not very frequent, and within a few seconds you cannot hear them anymore.

"Finding the best in a difficult situation"

5
Denise C, Rochester, New York 20/08/2016

When our plane was grounded one evening in Key West, Delta airlines offered nothing but rebooking, free pizza and a night in the airport. We managed to find an extremely helpful front desk clerk, Samantha, at this hotel. She suggested that we find a Delta employee to issue us a voucher for a night. The hotel had a free airport shuttle and was close to the airport. The property is impeccably maintained with beautiful gardens and pool, spacious, comfortable rooms, screened in patios, and free breakfast. Restaurants are within walking distance. Kudos to Samantha the night manager!!!

"Fairly good and well located "

3
User 18/08/2016

I'm not going to rave about this hotel....it's ok and will serve its purpose for us. But, it's nothing special and the photos used on its listing on trip advisor have been enhanced somewhat. It has a motel feel to it. Our room was spacious with two double beds and plenty of space to move. The hotel only has two floors and is spread across two or three buildings. Our room was a fair way from reception. The reception area is 'motel' like and the greeting on arrival was not exactly earth moving!! Our room in terms of decor is a little tired and I suspect that someone has smoked in here before us, as it has that smell. The room is quite dark and there is little natural light. In terms of its location in regards to Key West, it feels quite well placed, and the sea is just across the road. There is a small beach just down the road. Car parking is free.

"One Night"

5
FloridaVisitor57, Glasgow, United Kingdom 17/08/2016

I stayed at this hotel for one night on the 19th. October.2016. The hotel was lovely, spotless with friendly staff. The hotel is just a few minutes drive as you enter Key West. Which in my opinion, makes it well sited. Our room was well kitted out, two big comfy beds, TV, shower over bath, in room safe and free WiFi. We only spoke with two people at the Front Desk and they were helpful and friendly. Breakfast was included and enjoyable with a decent selection. Check in and out was simple. If I were to go back to Key West again, I wouldn't look any further than the Best Western Key Ambassador. It ticked all the boxes.

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
We are pleased to hear that you thoroughly enjoyed your stay; from the cleanliness of the rooms, exceptional staff, and prime location, to the free breakfast, wifi and amenities. I am so glad that you would choose to stay with us again. Hope so see you in the near future!

"Comfortable hotel good location "

3
Amir B, Tel Aviv District, Israel 12/08/2016

Family of couple and two adult children we. We made the booking through Booking The hotel located at the end of Highway 1 is less than 5 minutes from the sea , but there is no possibility to swim there. The rooms are ok but If you are a family of 4 you should be alert to book a room with two king. Room for 4 with a sofa bed is a mistake. It is not suitable for 4 it's a small room. Reservation was made in mists, I asked the exchange, they did not agree to exchange because the hotel was fully booked The breakfast is fine, and the pool also. It is advisable to arrive early for breakfast because the hotel is pretty big and there not enough room for everyone if they all come together ... it is recommended to arrive before 8:30. Overall, fine hotel convenient and recommended for those looking for a hotel in Key West. It should be remembered that he was also not cheap at all, it is clear that compared to others is cheaper but still expensive. Amir

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Being right across the street from the ocean and less than a mile from the beach, we are an ideal location to stay at for a relaxing vacation. I apologize for the confusion, but none of our rooms have two kings. In the future, call the hotel directly before going through a third party website, i.e Expedia, so we can help you book the exact room that is best for your family! Hope to see you again soon.

"Good Quality/Price"

3
guillaume0072014, Wissembourg, France 10/08/2016

Good Quality for the price level. This is inot a luxury hotel but this is OK. Very confortable (old) rooms, nice small pool. Very very convinient is the parking ! Small kitchen in the room, not bad. Old Old bathroom, but still ok. Breakfast not too bad...

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Our hotel has been renovated in the last few years so I apologize if it did not meet your expectations. Your feedback is important and helps us to improve our property. In the future, if you decide to stay with us, call the hotel directly and ask for our repeat guest discount. We hope you will come back and see us again soon.

"Worse BW Hotel"

2
Reinhart L, Gärtringen, Germany 09/08/2016

heavily over priced hotel, rooms weren't cleaned, trash baskets not emptied, room not vacuumed, no chance of having b/fast due to small b/fast room, we needed to purchase b/fast externally, parties at night after 10:00PM, gays and lesbians were allowed to smoke in the swimming pool although security was on duty etc. NOT recommendable at all

Bob B, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Hello Reinhart, We are sorry you did not enjoy your stay with us. I do wish to clarify that although all of our rooms are non-smoking, there are designated areas around the property where smoking is allowed. However, these areas are not just for use by our gay and lesbian guests. In fact, we gladly embrace the Key West motto of One Human Family and do not discriminate against any of our guests, whether heterosexual, homosexual or anywhere in between! Please feel free to contact me if you wish to discuss any of the issues you have raised that are not related to sexual preference. Regards, Bob

"Not what it seems...."

2
User 09/08/2016

Name with title doesn't go together...reservations not correct...have an elderly mother that couldn't walk up and down the stairs...(no elevator) ask for first floor got second floor! Next day had to repack to move to first floor and then they put us in a handicap room! Very disappointed...then they said the only rooms available where rooms with breakfast included so that was an additional $20.00/per day and everyone was allowed to have breakfast! Very unfair...so if you stay there don't pay extra for breakfast just go eat cause it's a scram!!!!!!!

Bob B, Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
I am sorry you were disappointed in your stay with us. You booked your reservation thru Expedia and we did not receive a request for a 1st floor room. Though we did not have any first floor rooms available on the day you arrived, I am glad we were able to move you to the first floor on your second day, as requested. I have also reviewed your receipt and found that there was no $20 charge for breakfast. In fact, there were no charges at all during your stay. Breakfast is indeed included for all of our guests.

"Not the best. "

3
cymbeline, UK 09/08/2016

Very disappointed in this hotel. Room balcony looked out over a wall. They were unwilling to move us. Breakfast room was much too small. Bathroom was in need of some renovation though water pressure was good. Staff unhelpful. Room cleaning didn't bother to replenish shampoo or cups and actually asked if we wanted the rooms serviced. For the money I paid, yes I wanted them serviced! Not quite sure how they can call it a resort hotel. Tiki bar closed way too early at 7pm. Pool was ok but service at bar was really slow. Wouldn't recommend.

"MEH"

3
edwardsaar, Bryant, Arkansas 08/08/2016

Thought we would have inside doors since this is marketed as a HOTEL not a motel. Beds were comfortable and staff was nice. Would not let us have a late check out. The seawall is across the street and was fun to look into the water. By looking at google maps and never been there before we thought it was on the beach. Apparently there are very few beaches in Key West. That was my mistake.

"Ok hotel, easy to get to and out of the hustle and bustle of the city centre"

3
User 02/08/2016

Big room with 2 enormous beds and good bathroom. Old fashioned noisy aircon unit in the room. The breakfast room was way too small for the amount of people in the resort and also I absolutely hate eating out of disposable plates, cups and cutlery. Food choice ok, but quite sour faced personnel in there. The female concierge (don't know here name) was very helpful and knowledgeable. Great pool area though, with lots of beds and possibility of shade etc. The Trolley bus comes to the hotel which you can take a hop on hop off tour on around the island.

"Vacation"

5
LMY123, Northern nj 01/08/2016

This hotel is so nice for a budget friendly pocket,that is why I gave it high marks. The room was spacious..we had a king bed and sofa..clean..friendly..pool was nice...and it's just enough away from the hustle and bustle. ...The sunrise is beautiful. ..then breakfast will get you going something for everyone..till Dinner..many choices..!! TIP: Book a cruise with Danger Charters .. you can look at the reviews on trip advisor. .they hold 25 people it's much more personal than the others, Fury&Sunset hold many many people and it's a drink fest only.

"Very nice place. "

4
User 31/07/2016

I recommend. Clean rooms, good service and good price. A good breakfast, good localization. A very good pool and the pool bar offers a good service. We were in three, a couple friend of mine. We booked two rooms, and they were all really pleased. Still has a transport that picks up guests at the hotel and then back behind. This transport takes guests to tour the city.

"Gorgeous Grounds"

5
Ildebrando C, Brodheadsville, United States 31/07/2016

It is the best place in Key West for the value, amenities and comfort. and very clean. A great pool area and tiki bar as well with a beautiful tropical breeze at all time. The breakfast was good with plenty of choices.

"Quaint spot on the outskirts of KW"

3
User 28/07/2016

Stayed at the Best Western for a night before a fishing trip. Its very close to the Key West airport and the road onto the island. Its about a $15 cab ride to Duval street, so you are away from all the crazy crowds which is nice. Nice pool with a view of the ocean in the distance.

"Lovely Hotel"

4
User 26/07/2016

This hotel is on the south side of the island and has lovely views. But the best thing is that it is quiet and one can relax and sleep after a whole day of fun. Yes, you need to drive to the main island attractions but to not have all the noise at nice is priceless. Has a beautiful pool to cool off in. Also has a self service laundry area, which is great on long vacations. Free breakfast in the morning is really nice too.

"Nice place to stay"

4
User 26/07/2016

The hotel is away from the crowds of Duval street. The pool closes early was the only down fall. It was clean, we had large spacious king rm with an ocean view. It is not fancy but is clean and the grounds are well maintained. Service was good and the staff was friendly. It is far enough away from Smathers beach that you don't have to smell it. You can also buy trolley tickets at the hotel to avoid paying for parking. It does have some wildlife around. Overall it's a nice place to stay.

"Good hotel"

3
Kevin S, charleston, United States 25/07/2016

A nice hotel located near the airport. Not much air traffic so that wasn't an issue. Pool bar closed at 7pm and the pool closed at 8pm, A little early if you ask me. Rooms were average and the buildings are scattered. You need to walk to get to everything on-site.

"Hemingway 5k "

5
User 25/07/2016

Came down for the Hemingway 5k and I have to say the hotel was great, the rooms are spacious and clean. The view is amazing and the breakfast and service was excellent. Overall a great experience, will definitely come back soon!

"BYOT - Bring Your Own Towels"

2
A G, Jersey City, New Jersey 24/07/2016

The hotel itself is pretty good. Breakfast is nice. However don't count on housekeeping to bring you new towels, shampoo or soap each day. Also, they seem to not have any towels at the pool area at times. When you go to the front deck to ask for a towel, you'll eventually get one delivered by someone who is very annoyed you asked for one.

"Enjoyed our stay!"

4
Vi0letBeach, Hudson, Florida 24/07/2016

We were in a king room, ocean-side. It was a clean and updated room. Safe in room. Balcony was spacious. Decent continental breakfast. Pool was clean but water was very warm. Ate lunch at the pool several days. Fair priced food. Large portions. Take advantage of Happy Hour drink prices. It did take a day or so to get used to the jets from the nearby airport. About the only hotel on the island that doesn't charge a daily parking fee. This was great for us since we took our bikes and never used the car. We would stay again.

"Great Stay at Best Western Ambassador Inn"

5
Tracy V, Tampa, United States 18/07/2016

This is a beautiful well maintained Best Western property with a nice lounge pool and Tiki bar facing the ocean. Our stay was exceptional from check-in to check out- very friendly, helpful staff and concierge was awesome booking us our snorkeling adventure tour. Bicycle rental on site was very convenient.

"Lovely Pool Area"

3
drbpeb, Salisbury, North Carolina 16/07/2016

Stayed here for 3 days during our vacation--best pool we had during our entire trip. Excellent value for Key West--though you will need a car if you're interested in getting to Old Town/Duval Street. We we're earlier than normal check-in, but they were able to accommodate us right away. Very appreciative of the entire staff, who couldn't have been more helpful. Only complaint would be that the A/C is noisy.

"Comfortable sea view room"

4
Shuchianand, mum 14/07/2016

The hotel is comfortable located close to all the major attractions. They have a pool too. The morning breakfast includes a nice variety. The rooms with sea view will be a great option to look at when booking or checking in. The other thing I loved about our first floor room was that it was very spacious and the bed directly overlooked the waters, right across the road. This part of Florida has it's own kind of 'fauna' overload. There are big Iguana-like reptiles moving all around, here. We came across a few in the hotel's parking area. Even though it was scary, it still felt good that we came so close to such creatures, bred by mother nature herself. Made a good watch for my toddler :)

"Better AC"

3
User 12/07/2016

AC unit not working properly, and needed weatherstripping or something around door into room. Hot air blowing in from outside, and could see daylight from inside room. The pool was very large and clean and tiki bar and food was very good. The exterior of hotel was nicely maintained.

"Awesome environment and location"

5
User 09/07/2016

It's located right along US1. You can go everywhere in the island easily. Rooms are comfortable, prices are good, snacks at the tiki bar as well. My son loved the pool. It's climatized and not deep. Very good environment for the family. And last, if you want to take the Trolley tour, you are picked up at the hotel

"Spacious room, nice pool"

5
User 08/07/2016

Located just across the ocean, next to airport. Driving about 15 mins to downtown area is not a problem to me. Really spacious room with private balcony. My kids love to spend time in the big nice pool.

"To far away from Duval Street"

3
Neal T, Ossining, New York, United States 06/07/2016

If you want to be where the action is this place is to far from anything. In order to get to Duval Street you had to park about a mile away in a parking lot and walk about a mile into the town. Being that it was 98 degrees and felt like 108 this wasn't the most pleasant thing to do. There is a trolley from the hotel that will take u into town for a fee. I was surprised that the hotel didn't offer a free shuttle like some do in other city's when they are located far from the action. The pool at this hotel was packed with people who played very loud music that they brought with them. No one from the hotel told them to keep it down. It made many uncomfortable. Didn't end up staying at the pool just jumped in and left. Breakfast was included and was pretty good as far as continental breakfast goes. Good selection. The view from the hotel was none. The ocean is across the street without a beach. The rooms also didn't have balconies. I think the next time I come to key west I will stay closer to town.

"Great Place To Stay"

5
Kim C, Boston, Massachusetts, United States 03/07/2016

We had a wonderful stay at this clean, friendly and easy to get to hotel. We began our stay by walking from the airport to the hotel. It was such a beautiful we day, we thought, why not? after settling in, we met the Old Town Trolly out front (there is a fee for tickets) and went to check out the town. After coming back, we had a great dinner at Benihana's. next door (reservations preferred) The next day we met Jamie who has a desk in the lobby and will help you with any suggestions for restaurants and entertainment you might have. Through her, we rented bikes for a minimal fee, 24 hours rental. We used them to bike to the beach and see some of the local history. She also suggested an inexpensive local seafood restaurant, only a bikes ride away. She set us up on a sunset, glass bottom boat tour as well, through Fury. I don't think our vacation would have been the same without her. The included, breakfast was amazing. It included waffles ( you make yourself) cereal, yogurt, fruit, boiled eggs and danish. The staff in the breakfast room, were friendly and helpful. The pool was beautiful and food from the bar grill was top notch and inexpensive as well. If you don't want to stay near the hoopla of Duval street, but don't want to be to far from the action, this hotel is for you.

"Wrong side of town "

4
NAUTICLE2, Athens, Tennessee 03/07/2016

We stayed here because the other folks we were traveling with had already booked here. This is the only hotel that I know of who does NOT offer a shuttle service into town & that is an issue!! We had a rental car & parking is an issue in Key West. If you find parking, you pay dearly by the hour for it. The hotel says oh you can catch the Trolley, who wants to pay $20+ per day per person to do that?? The hotel is landscaped beautifully and has a lovely pool area & bar with great fruity drinks ($10 each). Mike at the bar is super nice & will take great care of you! Our room was clean but nothing over the top. We had ants in the bathtub one day, but hey this is Florida. Hotel is located next to the airport so you do see and hear planes landing & taking off-honestly this was not an issue for us. My issue was being stuck in the middle of nothing. If you are looking for nightlife, don't look here. Pool and tiki bar closes early--there is a Benihana restaurant down the busy highway --other than that you are pretty much at a loss for dining options other than driving or getting a taxi into town.

"Nice Hotel, Great Complimentary Breakfast, Helpful Concierge"

4
AJOY22, Elizabethtown, Pennsylvania 28/06/2016

We stayed in a ocean view room and thoroughly enjoyed the sun over the water every morning and the sounds of the sea while sitting out on our balcony in the evenings when we were around. This hotel is in the quiet part of the island which makes it truly feel like a get-away. The only thing that ruins that tranquility is the planes departing right overhead from the next-door airport. The beds were very comfortable and the maid service did a great job of keeping the room neat and tidy. We utilized the concierge immensely and each concierge member we met was very nice. I had a little trouble with the front desk staff not being a quick to help as I would like. Unfortunately this left me feeling a little sour towards the hotel but I chalked most of the front desk hesitance to help up to staff members having a bad day. If you are at all active, I would highly recommend renting the bicycles for at least one day as exploring the island by bicycle is lots of fun and truly made our experience much more relaxing. Lastly, the continental breakfast was mostly the reason we chose this place and it did not disappoint! There is not hot eggs or bacon each day but between the waffles, toast, yogurt, fruit, cereal, and juices, it was great!

"Disappointed 50 birthday"

1
User 28/06/2016

My husband made reservations to surprise me for my 50th birthday. He specifically chose this hotel because it accepted dogs and he made reservations a month before through the Internet and spoke to a representative to clarify. We were staying for 5 days, and it was an 8 Hr car drive. We got a phone call 1 hour before we arrived stating because we had dogs, we had to move from our original waterside view to overlooking the pool. We thought it would be OK, but the room was very, very small and compact, not at all like the website and what we thought we were getting. I was so disappointed on how they switched us and there was nothing we could do to change it. I did speak to a manager that offered us a discount rate, but otherwise they didn't care and blamed it on the representative that my husband spoke to. They were also very unfriendly. We left a day early, and I won't be going back, and I suggest others do not also. P.s. They didn't give us the discount.

"Nice place!"

4
sharono531, Irmo 28/06/2016

Did not have a reservation, but the staff was very helpful in getting is a room with a roll away bed for the kid! Reasonably priced. Very nice pool and bar area! The staff was also helpful in directing us towards Duvall St and local attractions.

"Good, Affordable Place to Stay on Key West"

4
HomeSweetHomeNH, Worcester, Massachusetts 27/06/2016

Overall this was a great hotel for the price. We were lucky our room dropped it's rate just before we traveled. The hotel has great ocean views along Route 1A. Although not every room has an ocean view, it's close enough to see when you walk outside. There is a sidewalk on the ocean side of the road which makes it convenient to walk and take in stunning views. Although the hotel is not in the heart of the downtown area it's a quick 5-6 minute drive to Duval Street. Our concern about any noise being so close to the airport was really unfounded. You may hear a plane taking off twice a day, but it only lasts maybe 10-15 seconds and then it's over. The room has had some upgrades. It's a standard hotel room. I was impressed on clean it was. The pull out coach in our room was too saggy for our son to sleep on the first night but dding some sofa cushions helped. The pool area was nice and kept up. The breakfast each morning was plentiful. Staff were very friendly and kept the area very clean and well stocked. Would definitely stay here again if we traveled back to Key West.

"Nice Hotel"

4
Sharon V, Miami, United States 22/06/2016

The rooms are a nice size. The bathroom was large. The pool is a big when compared to other hotel pools in the area. It was really nice to have to tiki bar right next to the pool, and you were able to get water when ever. The beds are firm, but overall we enjoyed the hotel. My family really enjoyed staying at this hotel.

"Calm & quiet near the water"

3
ExplorersOfLife, Boston, Massachusetts 21/06/2016

Pros: 1) Very close to the waters, if you would like to take a morning or a late evening stroll. 2) Complimentary breakfast 3) Good customer service Cons: 1) It is a bit pricey for a chain hotel, but I guess it is for the location

"A key experience"

5
User 21/06/2016

This was by far one of the nicest places we have experienced. The room, pool, Tiki lounge, staff were all excellent. The food was great as well. Only two minutes to Smather's beach, and 5 minutes to Duval street, and the southern most point makes this location very desireable. Will definitely stay here next time in Key West.

"Guest room needs updating"

2
Maurice P, Lake Charles, United States 21/06/2016

Too expensive for the quality. My quest room had wide gaps on the sides and bottom that could let bugs enter. The exterior door opened to the outside instead of an interior hallway. This hotel needs to be modernized. We could not get the sliding glass door to open to the screened patio. The pool area was very beautiful and was used by many. The hotel is not located near the "Old Town Key West" Duval Street so a car was needed and parking is expensive in town. The breakfast was very good.

"Recommended!"

5
carolshack, Kingston-upon-Hull, United Kingdom 21/06/2016

We stayed here for two nights as part of our holiday in Florida Keys. Although the hotel itself is on the eastern part of the island and is quite a bit away from the hustle and bustle of Duval Street and Mallory Square, it is still in a beautiful location, with a wonderful view of the Atlantic Ocean. We stayed in a King Room with a Harbour View. The room was huge with all the amenities you would expect, with a lovely, comfy king-sized bed. There are lots of iguanas roaming freely around the grounds. We found them fascinating and quite comical to watch.... The pool is exceptionally busy at all times. However, it was a weekend when we stayed so it is only to be expected at this time of year. There were only two downsides to our stay........the first being the fact that the pool bar closes at 7.00 pm. We found this unusual as there are not many other places in the immediate area where you could call for a quiet drink. The hotel may have their reasons for this, but we thought it was a missed opportunity for them as the grounds are beautiful and would be an ideal location to sit and enjoy the view with a nice cocktail or glass of wine. The other downside was breakfast. Although complimentary, the room where this is served is far too small for the amount of guests they have staying at the hotel. Chaos is the only word to describe it! It was just a free-for-all scramble for seats and tables and was not an enjoyable experience. If we had stayed any longer, we would have eaten breakfast elsewhere. Saying that, if you're looking for a reasonably-priced hotel in this area and you're happy to take a taxi or bus to downtown Key West, then I would certainly recommend staying here.

"Hidden Jewel"

5
User 17/06/2016

A 100 percent honest review. We were looking to visit Key West as inexpensive as we could. We came across the the Key Ambassador and saw a great deal which we booked. We were not expecting much. Much to our surprise when we arrived the room was spotless the staff was friendly and professional and the location was perfect. Is it a new hotel? No. But it IS very well maintained. No bugs no trash no shady people all in all a very nice property. Now let's talk about the pool. AMAZING. large, clean, just perfect. My favorite person there is Mike the Tiki Bartender. Gives excellent advise on local attractions pours a real drink (no half pours) he is friendly, knowledgeable about the area and an overall great guy. Bottom line...I highly recommend staying here for both value and location.

"Stunning sea Views"

4
Trev45, Cardiff, United Kingdom 17/06/2016

The hotel was ideally situated on the quiet end of Key West but well within travelling distance of the main town, also the hop on/off trolley stopped at the hotel. The rooms were really large with two huge double beds and all the coffee and tea making facilities. The staff at the front desk were really pleasant and helpful, and we were fascinated by the iguanas walking across the pool area. Would stay here again.

"Too Short"

5
Linda C, Chicago, United States 16/06/2016

We stayed 2 nights at the Best Western Key Ambassador Resort Inn in Key West and had a great time. Some complain about the airport noise, but it did not bother us. A few planes went by but not too early in the morning or too late at night. The concierge in the lobby was extremely helpful in booking various activities - scooter rentals, jet ski tours, and other snorkeling/kayaking adventures. The pool area is great. Water is perfect temperature and you get sun all day and all night. The pool bar is also wonderful, food is very good. The only complaints are - I would prefer queen beds (as opposed to double beds) and there is no shuttle to transport people staying at the hotel to the main part of town or to the area where the boats take off (if you sign up for a cruise or to go snorkeling, etc.). Overall, great time and would definitely stay here again.

"Best Western Key West"

5
User 14/06/2016

Best Western Ambassador is our favorite choice hotel in Key West the last three times there. Close to airport, quiet in evening, great pool/tiki setup, away from congestion but easy to navigate all over Key West itself or day tripping to another key. Can park at "in town" Best Western free ( 1 block from Duval & close to Southern most point and restaurants, beaches ). Shuttle to airport. Evenings you can sit on sea wall and enjoy the ocean looking up Key or south, shrimp boats, & vast sky ... almost uninterrupted by traffic or noise.. Pretty romantic actually.

"You want sleep avoid this place."

1
Jackie D, Southend-on-Sea, United Kingdom 12/06/2016

The walls are paper thin. The plans start going over at 6am. The car horns outside the rooms start around 5:30 as people load there cares and lock them. We had to get reception to ask next door to go to bed at 12:50am because even talking normally sounds as if they are in the room with you. I would not rate this as a place to stay if you need to sleep. We left after 2nd night as it was just as bad even though we had paid for 3 nights, as we were feeling ill from hardly any sleep. Didn't bother to ask for refund as they state "no refunds". Told them on reception that we were going due to noise but their attitude was "ok". Breakfast is good but if your in the 100/200 rooms it is a trek to get to where you eat. Overall I would look somewhere else to stay. It may cost a little more but at least you will get some sleep.

"Key West at its best"

5
User 12/06/2016

If you are driving to Key West you will need to either pay top dollar to be right in the town centre or take an option like Best Western Key Ambassador which is on the water and a short trip from the action centre. The biggest issue in Key West is the lack of parking and the ridiculous charges for car parks. The hop on hop off trolly bus stops at Key Ambassador so it takes the hassle of parking out of the picture. The pool area is great, large pool and a great pool bar. Very professional staff.

"Well worth the money"

5
Mark V, albany, United States 09/06/2016

This hotel is on the east side of the island and has a lot of privacy. It is within walking distance to the Beautiful Smather's Beach. There is no charge for parking as with many other hotels in Key West. The pool is a very nice size and is well maintained. The hotel is split into several different buildings but the grounds are nicely maintained. The breakfast was a nice continental breakfast with waffles, fruit and cereal. They took into account that some people may want to take and so so there were individual serving sizes of such things as cereal, apple slices, breakfast sandwiches and oatmeal cups. The hotel has a trolley stop right out front so there is easy access to the more populated areas of the island. We would definitely chose to stay here again if we are ever in Key West.

"Great Accommodations "

5
User 07/06/2016

We checked in at the last minute and got a room for 2 nights. Was amazing!!! Clean, friendly employees, washers/dryers onsite, quiet. It is next to the airport but not a big deal. I would highly recommend and will come back again.

"Satisfied"

4
Lauren C, Indianapolis, United States 07/06/2016

I enjoyed staying at this property. The rooms were comfortable and clean. The property was really nice and we enjoyed the outdoor grill. The pool was very nice and the bartender was outstanding! I would definitely stay again. The only downside is that the hotel is located on the opposite side of the island from where the action is.

"Relaxing and pleasant"

4
Kat51Ky, Georgetown, Kentucky 04/06/2016

Bright and well maintained hotel on the less touristy side of the island. Staff was welcoming and helpful. Room was clean and adequate. Bedding was comfortable. Very nice and spacious pool environment. Chickee hut was a nice touch with good food. Airport is nearby but never a problem. Would definitely have a vehicle to get around.

"Clean and easy"

4
Cody M, Trinity, Texas 03/06/2016

The ambassador is a great hotel for the family wanting a place to sleep, eat breakfast and check out key west. Rooms and clean and the screened in porch is nice to keep the mosqitos at bay. Beautiful views as well. Your only downfall is that you have to drive to the downtown area.

"Memorial Day weekend"

4
annacruises12, Weeki Wachee, Florida 02/06/2016

Great Tiki Hut- with awesome food and drinks at pool- Balconies off rooms all screened in! Very simple Breakfast! Trolley or Bus stop right there! Beach about 15 minute walk - can see Ocean but is across rod with sea wall!

"Great Hotel!!"

5
KayNicole794, Florida 31/05/2016

Hotel was a great experience. The hotel staff was really friendly and helpful, rooms were clean. Hotel view of the pool and ocean was really great with screened in porches. The airport is next door so, the plane traffic can get a little noisy during the day but is mostly quiet at night! The POOL is amazing and Tiki Bar has great drinks! Would definitely stay here again!

"Roaches"

1
Katherine R, Palm Beach Gardens, Florida 30/05/2016

Although they did give us a partial refund one would not expect this at 330$ per night. Roaches were crawling the walls. We complained and a guy with a can of Raid showed up at the door...really??!!! Would not recommend this hotel. Spend a bit more and get a clean room.

"BEST, BEST WESTERN AMBASSADOR"

5
Marlene V, MIAMI, United States 27/05/2016

overall was an excellent relaxed weekend with friends. ocean vie was amazing and calm area. recommend taxi instead of using your car. low fares and friend staff as well. will definitely book again at the same place soon.

""Typical avg motel"..."

3
Beefseeker, SEYMOUR 22/05/2016

Believe me, there are numerous better places to stay in key west, but this one was free for my wife and me as a result of a gov contract, so it'd be hard to complain too much.. The Ambassador sits on the east side the island, as you first cross the bridge. The building is old and dated, but was the room was clean and comfortable. The pool is cool and refreshing, and provides an outdoor bar with well made drinks.. Nice!! The A/C in the room kept up with the 90+ and humid weather, somehow. Only complaint was that the water pressure was lacking in the shower. I'm not sure I'd pay to stay here on vacation, but if you're on a budget, I'd say it'd be suffice. Note: keep an eye on specials and coupons, as we saw some in a travel pamphlet..

"good value"

4
InesR2, Zermatt, Switzerland 21/05/2016

nice & clean property. pool towels available. pool bar closes before mentioned closing hours. unfortunately we did not get the room we were promised. front desk staff needs improvement of customer services, though our complain with the manager on duty was managed very professional.

"Lovely hotel on quiet side of island"

4
Marilynn M, naples, United States 21/05/2016

Excellent accommodations overall: staff is always pleasant and helpful and rooms are always clean. The rooms are comfortable and water view rooms do provide a wonderful water view. The hotel management has apparently cut corners on very cheap toilet paper, which is like sandpaper. Take your own unless they upgrade.

"Close to airport across Street from Ocean"

3
dachrist, Phoenix 18/05/2016

Trolly (for pay) and bus transit pickup right at hotel. Superloud airplanes since you are 4 min from airport and in the flight path. Across the street unimpeded views from outside, of the ocean, with an ocean walkway. Pool is nice and big, with towels available. Lots of loungers but no little tables for beverages & belongings. Limited hours at pool, you couldn't get in before 10, or after 8pm, there was no where else to be except go to your room or go into town. Pool bar served typical light bar fare food and drinks, it was OK. Free Breakfast with individual cereals, juices, boiled eggs, waffles (you cook), oatmeal, Bob Evans breakfast sandwiches and burritos (not very good), bananas,and apples. Coffee and tea. This is not in town, which is generally quieter.

"Stayed for the 2016 Key West Paddle Classic"

4
nbstills, Bluffton, South Carolina 17/05/2016

The room was ordinary and pricey but hey its Key West so I was close to everything but far enough away that you could relax. The Italian restaurant a walk away was incredible, and loved my room at the top over the pool with a balcony was perfect.. the pool and pool bar shut down in the evening so you can relax in your room, or visit the islands famous social scene. Best Cuban coffee at Sandy's café.

"Great breakfast"

5
nsiefert, Brooksville, Florida 16/05/2016

Great hotel, clean rooms, but near the airport lots of air traffic and noise. Nice pool area and the continental breakfast was absolutely fantastic. Lots of choices, clean and efficient. Overall a very clean place to stay.

"Best Western"

4
Jontrisse R, Fort Lauderdale, United States 16/05/2016

Great Hotel, I will definitely stay again. The Location was great for me, considering I was only 10-15 minutes away from Duval Street. This location has a lot of places nearby if you need to get to the around the way store, you would normally have as if you were home.

"Beautiful location"

5
Paulette B, Lebanon, Tennessee 16/05/2016

We enjoy our stay here. It was among the top Best Western hotels we've stayed in. Grounds were so pretty and even had coconuts on the palm trees. Our last morning there, we saw an iguana stroll across the parking lot. Very clean and well kept property.

"Honeymoon in Key West"

5
Melani M, College Place, United States 16/05/2016

This was our first trip to Key West and what a great experience! It was our honeymoon and when we arrived the hotel had upgraded our room and had chilled champagne waiting in the room. The pool area and Tiki bar were awesome. We really enjoyed the guided bus tour around Key West that takes off right from the hotel. Everyone we met was positive and helpful. Beautiful spot and a wonderful stay. Everything was very clean and well kept.

"Great place - mellow, water view, good breakfast"

5
Kathleen S, Pompano Beach, United States 16/05/2016

We had the king size ocean view room and it was GREAT for a family trip to Key West. Pool is great, room was big, staff was great - decent value and if you like to walk /bike along the ocean, this is the place to be! 10 minute ride to Duval Street and a little out of the rat race which we like

"Ok hotel in the keys"

3
gilby_paul, York, United Kingdom 15/05/2016

I would say this place has a motel feel about it... It's clean and tidy with friendly staff. The rooms are a little dated in look and feel but were clean and tidy. The air con units in the rooms are extremely noisy to the point I wanted to switch it off and just put up with being hot! Breakfast was a simple affair but adequate. Lots of free parking was good, would say the place is ideal to stop off, would struggle to stay more than a few days...

"Very Nice Motel - Clean, Nice Size Rooms"

5
Joseph G, Tampa, Florida, United States 15/05/2016

Our group stays at the Best Western Key Ambassador every year. They have a very nice staff, large, clean rooms, and a nice pool area with a waterfall feature. The grounds are nice and tropical and the hotel has a Benihana Japanese Restaurant in walking distance. Plenty of parking.

"Good place to stay"

5
Katerina V, Salt Lake City, United States 13/05/2016

Great location! Very clean and friendly place. Pretty. Good breakfast, with many different choices. Ocean view room was good. And king size bed just awesome! Would come back anytime and would recommend to all. Thank you

"Very nice affordable KW Motel"

5
Kathy S, Fairmount IN, United States 13/05/2016

This is a very nice comfortable motel away from the chaos of Duval St. Only a few mile to all the action but quiet at night so you can sleep. More affordable than Duval but just as nice. Highly Recommend!

"Great place to stay"

4
User 12/05/2016

Our room was clean, the view was beautiful and we were close to the ocean and the pool. We had easy access to walking along the ocean. The price for the room was fair. Continental breakfast was great. We enjoyed every minute of our time staying here.

"Hotel for leisure trip"

4
Bridget D, Boston, Massachusetts 11/05/2016

My husband and I stayed in Key West for 4 nights because of a family wedding that weekend. Most of the staff was friendly, especially the bartenders at the tiki hut by the pool. The outdoor pool area is really nice! It's a large pool with lots of lounge chairs around it. There are a ton of pretty palm trees in the pool area so it felt like we were at a fancy resort. We thought the tiki hut by the pool was very convenient because they served food and drinks. The rooms are clean, the beds were very comfortable and they have free Wi-Fi and a flat screen TV. The bathroom could use some updating but at least it was clean. There was a small outdoor balcony with two chairs & a small table. It was screened in which was nice so no bugs bothered you. We hung out there quite a bit. The complimentary continental breakfast is okay. The best part was the waffle maker and the coffee. They had flavored creamers which we love. It also offered whole bananas & oranges, a variety of individual cereal boxes, bread or English muffins to toast. We liked the outdoor seating area at breakfast since the weather was beautiful. This hotel is not within walking distance to Duval St. but we drove there every night and found free street parking. If you don't mind walking a bit then it's no big deal. We liked the view of the ocean that's across the street from hotel. We also walked to Smathers Beach (about 40 min walk). They had different activities there such as parasailing, jet skiing, paddle boarding and you could rent lounge chairs too. We would definitely return in the future! It was half the price of a lot of hotels in Key West that are close to Duval St. You just do not have that convenience factor.

"Off the beaten path"

5
dancingKim824, Bonita Springs 11/05/2016

The hotel staff were friendly and helpful. The property was beautifully landscaped and the pool area was inviting...I wish I had brought my bathing suit! Our room was on the first floor as requested and only two doors down from the breakfast room. The room was very clean, spacious, tastefully decorated and comfortable. Being close to the airport was not the draw back that I thought it would be as the airport is not all that busy and the planes neither fly late nor very early. Breakfast was from 7am to 10am. The continental breakfast consisted of fresh oranges and bananas, bread for toast, English muffins, several types of muffins, freshly made waffles with fruit, oatmeal, cold cereal and hard boiled eggs as well as juices, coffee and tea. Although it is not in Old Town, there is a stop for the Key West city bus right in front of the hotel and the ride is about 10-15 minutes to South Street and Simonton where we planned to get off. I would not recommend using the city bus except in the morning as it does not run frequently and shuts down early. A cab ride from Whitehead and Eaton ran about $23 without tip. I thoroughly enjoyed my stay there and will probably stay there when next in Key West.

"So-so "

3
JillMJackson, Asheville, North Carolina 05/05/2016

If you are wanting to be close to DeVal Street find another hotel - The hotel is dated-The Tiki hut is nice and has been remodeled but the people who work there are not that nice- We had an ocean view room for $300 per night - next time I would forgo ocean front & stay closer to town Breakfast is not great & does not have enough seating for all the guests The rooms are clean & the bed was comfortable

"THE BEST IN KEY WEST"

5
Frank G, OVIEDO, United States 04/05/2016

We had an outstanding stay, the staff and service was excellent. Breakfast was always very good no excellent, with a helpful staff and clean area. Pool area was always clean. Great place to stay while in Key West. Excellent sunrise view.

"Key West Get Away"

5
Erin A, Prescott Valley, United States 03/05/2016

Very nice accommodations. Great pool area and tiki bar area. Nice staff. Away from the louder Duval Street area. Able to pick up Guide Trolley right there .. as well as rent bikes. Convenient. Staff very nice

"Welcome to the relaxing side of Key West!"

5
HowardZ S, Chicago, Illinois 02/05/2016

Spent 2 nights at the Best Western Ambassador and was very happy with our choice. The hotel has lovely contemporary rooms, we had one with a sofa. Rooms were very clean, well furnished. Best of all, there is a large and beautiful pool. The staff was very friendly and helpful - especially Joey, thank you! Duval Street is about 10 minutes by car or trolley and we were happy to stay on a relaxed part of the Key rather then in the old town section.

"Key Ambassador / Best Western"

5
MisplacedConch, Oviedo, Florida 02/05/2016

As a Conch - growing up in Key West was not a tourist trap - it was a way of life. The Key Ambassador was always the place we would recommend to friends and family who visited our island. It still is! We came "home" for my 45th High School Reunion and I still absolutely LOVE the place! I should NOT recommend it because I don't want everyone else to find it when I need a room ... however ... as only a Conch can do ... I recommend it because you can wake up in the morning and smell the ocean ... carefully walk across the street and get a closer view ... but not only that ... EVERYONE WE HAVE EVER ENCOUNTERED have been more than gracious in making sure our visit was memorable! I hope you enjoy your visit to our island --- and yes, we remember it before the "weird went pro(fessional)" ... back when the island was NOT known just because of the drinking ... but because it was a great place to grow up, live and share! (not sure how to answer a few questions - there are laundry machines available but I am not sure if it has a "laundry service" ... however - I am sure they can recommend one!

"Good hotel in Key West"

5
flkitesurfer, Ft. Lauderdale 02/05/2016

We get down to Key West five or six times a year and stay at a lot of places. This hotel has a great ocean view in some rooms, definitely ours on this trip, is well kept, clean, organized and setup to serve. The room was large, bed comfy and it had a large balcony overlooking the ocean.

"Clean, Nice, and Comfortable"

4
Pura L, Miramar, United States 28/04/2016

Best Western Key Ambassador has excellent parking. The rooms are modern, spacious and very clean. The cost per room is high considering it is not on the water or close to the main attractions.It does have easy access to US1.

"a girls' fun trip!"

5
Mary Jane Mrs P, Phoenix, United States 26/04/2016

We picked our hotel through AAA for this brief college friends' trip, and couldn't have been more pleased with BW Key Ambassador Resort Inn. It was conveniently located across from the ocean, where you can walk on the path for quite a ways! We had a car, but it is a stop for the little bus that'll take you to downtown. The staff was so friendly and considerate. The pool is BEAUTIFUL, with a tiki bar where you can order food, too. This is a well-kept-up, very nicely decorated older hotel and we'd stay again here, for sure!

"Great Service"

5
Susan D, Key West, United States 26/04/2016

Service, Beds, Air Condition, Free Breakfast,Staff and view of the ocean were all exceptional. The front desk clerk Mr. Hendrik was extremely helpful and knowledgeable of Key West. He made us feel like we were VIP's.

"Great Place!"

4
Vanessa V, Bonita Springs, United States 25/04/2016

Very clean and amazing view! I loved the place and so did my fiancé. Great place to just relax! Breakfast time was also great not too early but not too late. Pool is also great to relax and it is beautiful very well kept!

"nice couple night away"

5
Amanda P, Cartersville, Georgia 25/04/2016

great location, view of ocean over roseavlet blvd 12pm check out!!!! The bathroom tub was small, but everything was clean, had a large vanity. had a nice balcony. I wish i could have made it there earlier to enjoy the pool and pool bar the menu looked good and reasonably priced

"Nice hotel, but bit far from downtown"

3
Saara T, Key West, United States 25/04/2016

The hotel was nice, but it takes a busdrive to get to downtown Key West or a taxi. The room & pool were very nice and the beds were exceptionally nice, but the breakfast is poor (just processed stuff served with plastic cutlery). In addition, some of the hotel staff seemed somewhat fed-up with their work.

"Happy birthday "

5
leslioester, Florida 23/04/2016

Beautiful views great customer service. .... Balcony view awesome. Bed faces water..Great place to stay. .close to everything. ..Upon arrival champaign on ice. Great views ..Trolley stop is right her...

"Best western Hotel"

5
User 22/04/2016

We selected the hotel because was accessible to the budget. At the end excellent room, great breakfast service, good customer service from the staff. Excellent presentation of hotel super clean hotel and rooms. Definitely I will be staying at these Best Western Hotel. Bonus pool side, good tv with a lot of channels to select.

"Totally Satisfied"

4
User 21/04/2016

I was very impressed with the decor and quality of service at this location. The check-in process was easy and the attendant did her best to accommodate me. I come to Key West often so I will definitely check in this hotel for great service, friendly staff, and a good meal!

"Great hotel in Key West"

5
Christine E, LONDON, United Kingdom 21/04/2016

Lovely hotel with great staff. No issues. Clean, comfortable, great location with free breakfast, free internet and free parking. Overlooking the Ocean. Easy drive into the Centre of Key West, lovely promenade outside hotel to walk or bike into town if able to beside the Ocean

"Everything is nice, except........"

3
Funtrip1, Eden Prairie, Minnesota 20/04/2016

Roomy, has a balcony to enjoy the ocean and pool view. Good breakfast selection with enough seating. Except, the air conditioning is located beside one of the bed. If you don't need to turn it on is okay, otherwise it's noisy and bothering the person sleep besides it. Overall is okay, at least we've experienced sleep over at key West.

"Best Western Key Ambassador"

4
bubbagord, Seattle, Washington 16/04/2016

Stayed 5 nights here for Spring Break with the family. Large, spacious rooms with a screened balcony in back. Beautiful birds and iguanas on the grounds. Pool was beautifully landscaped and although next to the road, it was hidden well. Room decor was average, but worked for our stay. Breakfast had numerous choices, more than in other Best Westerns. Front desk staff was friendly and helpful. Location is at the opposite end of Key West, but it worked for us. Trolly picks up right in front of property and the public transit bus does, too. Airport is right next door, so if flight noise could be a problem for you, don't bother staying here. We were only in our rooms in the evening, so it didn't really bother us. I'd stay here again.

"45th Anniversary."

5
William S, Key West, United States 15/04/2016

My wife and I completely enjoyed our seven day stay at the Key West Best Western. The motel and grounds are very clean, the amenities are sufficient, and the staff is courteous, efficient, and very helpful. We will return at another time, God-willing.

"elder survey"

5
Karen T, jefferson, ma, United States 14/04/2016

wonderful hotel experience would come back here when visiting key west again only thing i would want would be longer hours for lounge time great experience otherwise (maybe on premises restaurant) loved the upgrade to oceanview room, was truly appreciated

"Comfortable Stay"

4
RochT1, Doha, Qatar 13/04/2016

The hotel is located not far from the airport & is very near from Key West, either by car or by bus. The room was alwas very clean. The pool area is lovely. The only downside was that they stop serving meals at 17.30, so you HAVE to go out to get something and then, during our stay the hotel was fully booked for Springbreak and we honesly only went once for breakfast & it was basically impossible to get something to eat....

"Heads up"

4
Allan V, Los Altos, United States 13/04/2016

The hotel location is nice, however, be aware that it is located at the departure end of the Key West International Airport. Departing jets can be very loud and, for some, off-putting. The good news is that they do not depart very early in the day and not at all at night.

"MORE THAN WE COULD HAVE ASKED FOR!!!!!"

5
Tracie K, Sarepta, United States 13/04/2016

We stayed at this hotel on April 7-8, 2016. We had no reservations upon arrival and they were very accommodating. The staff was very friendly and the room was spacious and clean. We had an ocean view room which was amazing. This side of town is quiet and not very congested. The breakfast was spectacular. The pool is huge!!!!! No problem parking, plenty of spaces. Would DEFINITELY stay here again and again and again.

"Good stay - Right at the airport"

4
ridleysmythe, Raleigh, North Carolina 13/04/2016

We choose this property for a one night stay in Key West due to needing to be at the airport the following morning. The room was clean, renovated and very comfortable. The bed was also quite comfortable. We stayed in a king room overlooking the water. Periodically, planes would fly over. When I was in the room, I felt like the planes were directly overhead, but after flying in and out of Key West, I could see the hotel from the air and the planes were not as close as they seemed looking up from the ground. The breakfast area seemed very small for the size of this property, but there were only a few folks up and having breakfast when we were, so it was OK. I think there was more seating outside, but I am not sure how much. The breakfast offering were varied and there were "breakfast on the go" bags in the lobby when we checked out for people leaving early. The staff was very friendly and helpful in answering our questions. I would definitely stay here again.

"Amazing pool"

5
foxtrot-tango, Reading 13/04/2016

This hotel was very large. We especially enjoyed the very large pool with poolside bar that served very generous portions of food. The trolley tour stops right at the hotel which was a real bonus. Plentiful parking. We liked that we could go make tea and coffee in reception whenever we liked. We had a quiet verandah too, though not with a view. The sea is right across the street - not a beach, but lovely views. It's about 2 miles from downtown Key West but easy to access via taxi or the trolley bus. Good buffet breakfast. Excellent service on front desk. Room was two beds in one room. Not as good as a suite for a family, but perfectly adequate.

"One of Key West's Finest Gems"

5
Vidal-01, Key West, Florida 10/04/2016

Right near the airport with shuttle service to Downtown is one of the most beautiful things in Key West... You have got to check out the pool area and this Sumptuous food that is served during the day while sunny.. Or enjoying your favorite libation by the pool... I wish to commend the general manager Armida Averette on such an excellent job she has done not only to maintain the property but revamp almost every single room... You will not find anything cleaner or more beautiful in Key West for the best price.. I have used this place consistently over the last three decades for my better weddings and brides and grooms... Once again thank you for keeping keywest lovely Charming and one of the best hotels I've ever encountered in my travels!

"Good Value!"

4
ntsmom, Battle Creek, MI 08/04/2016

We were happy with our stay here. There was a quick shuttle that picked us up from the airport. It was clean. The rooms were slightly dated and our screened in porch area needed repairs on the screens, but the beds were comfortable. The staff was friendly and helpful. The breakfast that is included in the price is good. In addition to waffle makers, cereal, oatmeal and fruit, there were Bob Evans breakfast sandwiches and burritos. We loved the pool area and the Cheeky Hut (by the pool) was convenient for drinks/snacks. There is also an attendant in the pool area offering towels if you don't bring your own (we didn't.) There were many lounge chairs and tables for everyone. We didn't use it, but there is a laundry area that costs, but I'm not sure of the amount. There is also a business area if needed. If you take an "Old Town Trolley" tour, the trolley makes a stop at this hotel. You can also rent bikes here by talking to the front desk staff (they call the bike company and set it up for you…$15 for 24 hours.) This hotel is across the street from the ocean. We didn't have an ocean view, but some of the rooms do. There is a very nice wide sidewalk across the street that many people bike/walk/jog on. There is no swimming across the street, but Smathers Beach is just up the street. Higgs Beach (nicer than Smathers) is just a little further down with a nice looking playground.) Compared to other places, (it's all expensive…LOL!) this Best Western seemed to be a good value. The ONLY reasons we might try another spot are the location. It's less than 5 minutes from the airport, so you hear planes coming and going from time to time. Some planes were heard as early as 7am. The other issue for us was the distance from the "touristy" things at the other end of the island. We flew in and purposely didn't rent a car. We figured we'd be okay without one. There is a bus you can ride and a pass for this for the week is very inexpensive ($5 for kids/$8 for adults). It's a long wait for the bus though. Sometimes it made it difficult and inconvenient to plan activities around this schedule. We ended up taking a taxi a few times. The cost for a taxi from downtown to our hotel was $5 per person ($20 for our family of 4). These were the only reasons we would try someplace closer. If you had a car or even a bike this might not be an issue for you. In spite of the occasional noise and our minor transportation issues, this is a nice place.

"Nice Stay - Good Value"

5
Sarah S, Zionsville, United States 05/04/2016

We chose the Key Ambassador after looking online quite a bit and being scared by the prices in Key West during spring break. We settled on this hotel mostly due to cost and proximity to the ocean/views. We were nicely surprised by the quality of the furnishings/updates and the view of the ocean from our room, and we appreciated the free breakfast. Overall, great family hotel with nice pool, clean & comfy rooms, and friendly staff.

"Extremely bad ordor"

2
User 05/04/2016

Strong smell of Urine was told at Check out shouldn't be because not a pet room. We arrived late by he time I realize just how bad the smell was it was the middle of the night. It was AWFUL had to try to sleep with my nose tucked inside my shirt. I had a sore throat from the ammonia in the urine. Wasn't afford a discount....just said sorry!!! And I paid $384.00 for 1 night....STAY AWAY!!

"Oceanfront Room Is Spectacular"

5
hotmoltenlava, Zionsville, Indiana 02/04/2016

Key West has a very strange price structure. Even the moderately priced brands like BW come with a high price. We were going to go with the pool view room at $270 and decided to spend an extra $50 on the oceanfront. It was a great view. With a slider door going out to the patio, plus another set of floor to ceiling windows, it was a giant framed view of the ocean. The king sized bed was comfortable and the room was unusually large, with a full sized pullout couch with a chaise lounger on the end of it. The bathroom was nice and everything was clean. Breakfast was included. Nothing special, but it was nice not to have to go out for breakfast at the high priced local shops. The pool area was very nice and clean, with a larger than average size. If this hotel was anywhere else, I'd never pay more than $225, but for Key West, it is what it is. I'd stay here again.

"Great Place"

5
Donna R, Westland, Michigan, United States 02/04/2016

My husband and I are celebrating 45 years of marriage. We didn't want to be in the main section of Key West, so we booked this hotel. We got on the first floor with a pool view. Breakfast is included. Our room is clean and very nice. We have two full size beds, but that's ok. Our room has a fridge and a microwave. They provide free wifi. We are very happy with our choice.

"BW Key West"

5
Craig O, La Harpe, United States 30/03/2016

The location is great, the pool was perfect and the staff outstanding. Great access to the public transportation. Along the ocean with great views. Bike path across the road. Easy in and easy out. The airplanes overhead did take some getting used to. They appeared to fly mostly in the daytime. It was a little pricey, but it was springbreak in Key West and was in line with other places.

"wonderful"

5
lmj4164, Florida 29/03/2016

everything great except bartender sucked needed tip to serve you twice....drinks 9.00 each didn't feel like I should be required to leave a tip to get a drink otherwise the resort is great.........good price,..great views....

"Spring Break Prices at Best Western Key Ambassador Resort Inn"

4
lovethemouse p, H 28/03/2016

We stayed here because most of the places were looked were booked for spring break. This hotel is located near the Key West International Airport. We heard the planes taking off and landing in the morning (7 ish) and evening (9 ish). We didn't hear them passed 10:30pm. The rooms were spacious and clean. We had a microwave, small fridge and plenty of closet and drawer space. The bed was soft and comfy but I thought the pillows were too firm. There was a nice L shaped sofa too. We had a great view of the ocean from our room. No elevators in our section of the building. I thought the parking area at night could use more lighting. We did not use the pool. We ate breakfast one morning only. We thought it was in the same area as check in but it was 2 buildings over. The breakfast was great! They had coffee, juice, fresh fruit, milk, cereal, waffles, egg, sandwiches, burritos, yogurt and muffins. There wasn't a big seating area so arrive early or wait for the rush crowd to leave. They served breakfast from 7am to 10am. In the check in area, they had to go items such as waters and bananas. I thought the price was a bit high given the location of the hotel to downtown Duval street area. This place is about 20 minutes away by car, maybe without traffic, to the tourist area. If we had our choice, we would not stay so far away from the main tourist area. Especially, paying the prices we did. When we drove around, we noticed lots of vacancy signs around town and near the tourist areas.

"Great Location in the Keys"

5
Richard A, Palm Bay, United States 28/03/2016

This hotel is right next to the airport, but flights stop around 10 pm and start at 7 am. We had so many activities scheduled it did not bother us because we were up early all six mornings. The breakfast is more than ample, pool and bar is very clean and the food was excellent and a great value. We took our Shih Tzu and the housekeeping staff accommodate our scheduling needs in cleaning the room. Bike rentals are delivered to the hotel and the trolley picks up right at the front desk area! Bed mattress was very comfortable. The internet worked great with my Samsung ATT phone.

"Easter weekend"

4
User 27/03/2016

We very much enjoyed our stay. Free breakfast was very good. Lots of room in the pool. The front desk call us in some rental bikes that got delivered to us. Also, we were right across the street from the Atlantic Ocean. The only bad comment we weren't allowed to being our own food or drinks in the pool area. Oh yea it's next to the airport.

"Nice pool"

3
Dave A, Spotsylvania 26/03/2016

Stayed one night. The pool is nice and spacious. But beware the employee handling the towels is a bit mean and you feel guilty asking for a pool towel. We liked the Continental breakfast. The noon checkout is nice. The AC in the room could be better configured as the person sleeping by it is freezing and others are too warm. But was OK as a nights stay.

"Very nice hotel with a great view and a great wide sidewalk for walking along the shore"

5
Frank A, West Miami, United States 24/03/2016

Very nice hotel with a great view and a great wide sidewalk for walking every morning. Well maintained hotel with a nice pool and great Tiki Bar in the pool area. Great for kids and adults. You are also away from the craziness of Duval street but can be there in 5 minutes.

"True feel of Vacation"

4
Devesh B, san diego, United States 23/03/2016

I really enjoy staying at best western, the rooms are spacious and the location of their property is just amazing. The hotel group has never dissatisfied me in terms of money that i paid. They have the best view from the rooms, I am always tempted to book ocean/ pool view room of this hotel. Best western is always in my mind when ever i am planning a vacation. It's not just a hotel with amenities, staying here is a memorable experience !

"Stay at the Best Western Key Ambassador Resort"

5
Barb H, Whitesboro, United States 23/03/2016

We had a wonderful time staying here. The room was lovely and our view of the ocean was great ! Loved the Cheekie Hut and pool as well as most of the people who served us. I would definitely come back here again. Kudos to everyone who works so hard to make our stay enjoyable !

"Beach?!"

5
Judith P, Syracuse, United States 22/03/2016

Hotel pool and grounds are beautiful! We were very disappointed that the beach is not directly across the street, they say it is within walking distance, but on a hot day...no way! Enjoy the pool instead!

"Affordable (for Key West) but be Prepared for Pests"

2
michelle4102, Vancouver, Canada 21/03/2016

This hotel is one of the more "reasonable" choices for Key West, rooms are fairly spacious and the pool area does have a nice view. The staff was friendly. When the airline left all my luggage back in Fort Lauderdale, they helped me get set up with basic toiletries and a bottle opener for wine on the first night. However, the hotel is not the cleanest and we unfortunately saw many bugs. :>(

"Key West too high a price for what you get"

4
Tony K, Green Bay, United States 21/03/2016

Key West sucks, too much price gouging, bad food, bad service,,no parking, too expensive to park, too many people, traffic sucks, the only good things were the beach, the sunset,\\and the motel. The downtown was a zoo, too many people, too much traffic, too many ripoffs.

"A Week in Paradise"

5
User 21/03/2016

Our 4-day stay at this hotel was wonderful! The view of the ocean from our room and balcony was stunning. Our room was spacious and impeccably clean with beautiful tropical decorations and plenty of amenities. We loved the gorgeous pool area and Cheekie Hut and ended up spending a lot more time there than at the beach. The hotel is close to the airport, but the noise never bothered us while we were in our room. The location is in a peaceful area a few miles out of town, which made for quite a long walk (on the one night we tried that) but a very short drive to Duval Street. The staff was very professional and helpful. Overall, this was one of the best hotels we've ever stayed at anywhere, and we will absolutely be back!

"Amazing Honeymoon Destination"

5
Sarah V, Poland, United States 21/03/2016

Great location and amenities. Staff was helpful and friendly. The Cheekie Hut was reasonably priced and fun. I cried when I had to leave. Anyone looking for a spot on Key West on the quieter side (but still close to the action) should check this place out!

"Our 30 Year Anniversary"

3
John M, Sterling Heights, United States 21/03/2016

Marginal to poor breakfast. Spent almost $400/night and have had better breakfasts at $100 hotels. No eggs? Really? A/C fan Kept us up at night. Poor checkout experience. Manager acted like he was doing us a favor checking us out.

"Get away with friends"

4
Alice E H, Otis, Maine 19/03/2016

This motel is very nice, clean and right on the ocean (viewing only, no swimming area). Our room looked over the pool and the ocean, we shared with another couple and still found it to be quite pricey for how we usually travel. But, Key West is not a cheap place to visit, so we figured it was a one time trip, so we splurged. The included continental breakfast was very good, lots of choices of hot or cold foods and fresh fruit. The trolley ran from the motel to downtown every hour from 9Am to 5Pm, with 13 stops along the way so you could get on and off all day long. The not so good things was the short hours for the trolley and also the pool, only open from 11AM to 7PM. Also the bar(which by the way made awesome drinks) and snack shack both closed at 5PM. Also "very" close by was the airport, thought they were going to land on the roof.

"Nice hotel - nothing special"

3
Myadran, Toronto, Canada 17/03/2016

Not close to Old Town Key West - so you have to drive in and look for parking - which can be a challenge Room was clean, but dated, a little expensive for what you got Breakfast buffet was the usual - fruit, waffles, dry cereal

"Good time!"

4
User 10/03/2016

Great time! Unfortunately it was spring break time and a lot of noisy young folks...not hotels fault! Staff very good and worth the money... Didn't realize we were in the flight path of the airport but thank goodness they stop flying at night so not bad at all.

"Visit to Key West l"

4
Mary H, Wildwood Crest 10/03/2016

I was very pleased with my stay. The room was comfortable with everything you need. The pool area was beautiful, and the breakfast great. We had a room overlooking the water with a spectacular view. If you are into fitness, a walk went along the water.

"Booking in.... what a difference a good receptionist makes...."

5
buzzer1955, England, United Kingdom 10/03/2016

After staying in a hotel where booking in was poor… we were greeted on arrival by Joey… Booking in was slick, and he made us feel welcome, and that he really wanted us to enjoy our stay… he explained everything, was clear, and genuinely helpful. I felt NOTHING was too much trouble! A good start. We liked this hotel; its location outside Key West main areas was not a problem with the bus stop right outside the hotel, and just 2 dollars to ride into town.

"Nice hotel that is well away from the hussle and bustle of the downtown area"

4
BruceMN, Eden Prairie, Minnesota 09/03/2016

We had a fine room. It met all of our expectations. It was quiet and clean. The breakfast was fine. The hotel is quite a ways from the downtown area which means that it is not completely nuts here. There is easy access to the walkway along the ocean, but we didn't take time to use it.

"Oldie by the Airport"

3
GeorgiaGuy43, Brunswick, Georgia 08/03/2016

I don't know when this property opened but it is showing its age. The rooms are very spacious but the bedding hasn't been updated in years. The pool area is kept in pristine shape and provides for sunny as well as shady areas. If it weren't for the location at the end of the airport runway a day by the pool would be very enjoyable.

"Georgeous!!"

5
User 08/03/2016

This place is located by the water. We got a beautiful view of the sun rise. The grounds are beautiful. The pool is awesome, very large, clean and the water was warm. We were there early March, 2016. Nice place.

"Good choice"

4
sparkysox, Nanaimo, Canada 07/03/2016

We stayed here for 1 night, the room with very nice and large with sofa and king size bed. You have a coffee machine and fridge in your room as well. Yes there is planes very loud in the day because this hotel is at the end of the runway but didn't bother us no noise at night. The breakfast which is included was good although a little crowded they good use more room for that. The pool area and bar lovely. You definitely have to drive or bus it to the old town. The beach is across the street very nice.

"Nice location"

3
Chad K, bismarck, United States 07/03/2016

Very nice room. Nice location. Nice pool area. Not really worth almost $400 a night, though. The location next to the ocean was a big plus to why we chose the hotel. The bed pillows were terrible, which was a shame for what was otherwise a nice room.

"Nice place to stay..."

4
User 05/03/2016

We stayed for 5 day in the beginning of March for our Dive trip. Nice cozy place. Breakfast was good, nice variety and great for a grab and go for our early morning dives. It is across the street from the ocean and a nice view..the beach is about two miles down the street on the sidewalk, nice walk w nice ocean breeze. It is not hard to get downtown from here either--car, bus, taxi, Uber The airport isn't that bad as people make it out to be, and yes there is a Naval air station that is heard as well. People are lazy and should research more as to where to stay, inducing maps and locations, hence the lack of surprise that the airport was right there... But as most review are saying including this one: The planes are during the day and usually done by 7:30-8:30 pm, planes are not as frequent like Boston, Newark, DC. It is an older hotel, but still clean and spacious and the employees are friendly. Highly recommend

"Diving trip"

4
User 05/03/2016

Spent last few days down in key west for diving. The hotel was clean and close to airport. Didn't really notice the airport noise. I suppose if you were staying there the whole time you would notice it slot more but we were gone most the day The staff the friendly The breakfast was better than I expected and despite being busy the breakfast area was clean and well stocked We did go toward the pool one night around 7 and the tiki hut was already closed which we thought was a bit early (it would be nice to sit at hotel and relax by pool and have a drink Til 9 or so). If you are looking for right in duval street it's a little out of way but I liked that it was quieter with a nice view and not that far from main attractions

"Step into the Past"

3
Edward M, Brunswick, United States 04/03/2016

This reminds me of '50s motel that has been painted many times but the true comfort items have not been upgraded in many years; namely the bedding. The "motel" like facility is at the end of the airport runway, while not terribly noisy at night does not add to a relaxing time around the pool,

"Highly recommended"

4
Blood1098, Ellicott City, Maryland 03/03/2016

We have been to Key West 3 times and stayed here every time. Well run, clean and quite. Really good breakfast with plenty of variety but a very small dining area. Would stay there again. In a good location but close to the airport so plane noise can get annoying sometimes but no issues at night.

"Great hotel, friendly staff, awesome views!"

5
User 02/03/2016

My recent stay at the Key Ambassador was wonderful. I had great views of the pool and the Atlantic Ocean from my room. The front desk staff was very friendly and welcoming. I loved the pool and the Mahi Mahi bites at the Cheekie Hut. I highly recommend this hotel if you're staying in Key West.

"Best Western Key West"

5
Carol P, Birmingham, United Kingdom 02/03/2016

We stayed here as easy access for driving and quick access to Key West downtown. Quiet for sleeping and very comfortable. Good value. Staff helpful and the added Laundromat area was a bonus for our 3 week road trip.

"Got a nice upgrade to oceanfront"

5
ChinaGal_57, Ephrata, Washington, United States 27/02/2016

We only stayed here for a night but we were very comfortable and the bed was great. We got upgraded to an oceanfront room when we checked in and it was super beautiful. There is a laundry room on site and the breakfast buffet was really nice and they had plenty of seating. There is lots of parking.

"Go for it!"

4
motown47, new jersey 27/02/2016

Just got back from five days at the Key West Ambassador. i was very pleased with this hotel and would definitely stay there again. I am going to start with what i feel has to be cleared up. This hotel is NOT by a beach as some have posted. The pictures on the hotel website seem to show a beach. The hotel is OCEAN front but there is a bulkhead there, not a beach. There is a small beach about a mile away but the "real" beach (Fort Zachary Taylor) is the other side of the island. The hotel is in a quiet section of the island with very little surrounding it. The airport is nearby but the planes didn't bother me at all. Never heard one before 7AM. During the day, quick flyovers. The location is miles from Duval Street but transportation is readily available. The Old Town Trolley stops right in front of the hotel as does the city bus ($2.00/$.50) Taxis are $20.00. The rooms at Ambassador are large and very clean. Bed was super comfy and room was quiet. Had a small issue the first night and maintenance was there within 5 minutes. Staff was delightful! The front desk women were very helpful with questions regarding transportation etc. The continental breakfast offered a lot of choices and was an excellent way to start the day. The pool is heated and delightful! Lots of lounge chairs around it and towels were provided. I really like the bar/grill at the pool. Cold drinks and quesadillas around the pool are pretty hard to beat. This is the only "restaurant" on the premises and it closes at 7PM so be sure to have dinner plans somewhere else. This hotel was an excellent value in terms of Key West prices. I would highly recommend it to anyone going to Key West. I would have given it five stars if only that beach had been there.

"Vest Value on the Island"

5
Fireguy941, Nokomis 26/02/2016

I use this hotel for business. It is clean, well maintained. If your new to Florida or the tropics it's a great little place to start out with without going broke. The Trolley tops here as do the local cab services. Cab prices are low usually because people share rides On the key. Any room issues are handled quickly with professionalism found in high end establishments. Highly recommend this Inn. Remember though if your're venturing here during Fantasy Fest or one of the Off Shore Boat races the whole Key is a supply and demand environment. Make those reservations early or you may be staying in Marathon, Largo or Miami. Downside. During the day it can have a noise issue because of location close to the most used runway at the airport and proximity to the Naval Air Statin on Boca Chica. This is not a normal visitor problem. I am a night time freight pilot and sleep during the day. So I am not a typical tourist. But have been in the keys dozens of times. This is still a super hotel.

"Key West hotel"

2
413Denise, Springfield, Massachusetts 24/02/2016

We booked this hotel based off the website stating it was oceanfront as well as me calling to book directly with the hotel to ensure it was an oceanfront room. When we arrived we were extremely disappointed to find out there is a very busy 4 lane road I between the room and the ocean. Personally I would not call that ocean front. Then we were also disappointed by the proximity to the airport which is literally in the hotels back yard! I was looking for a peaceful beach vacation where I could relax any hour of the day I wanted! Having jets fly over all day long is the opposite of relaxing! The room itself was nice but definitely not what I expected! Very misleading!

"Beware of barking dog"

3
Rudolph A, Atlanta, United States 24/02/2016

We had a dog in the room next to us that either whined or barked the entire time the owners were out of the room. The hotel was very nice and easy to find. I just wish the animal friendly rooms were separated from the others. We have dogs, but nobody wants to listen to someone else's dogs bark and whine.

"Wonderful"

5
ChesterLeStreetSue, chester le street 21/02/2016

Really well located. Trolley tour stops right outside. Nice large rooms. Ours had a view out on to the Atlantic. Pleasant breakfast room with outside terrace. Friendly, helpful staff at reception desk. Cheekie bar right beside great pool.Good food and cold beer. Keep a look out for wild iguanas!!!

"Not the greatest location, not the worst hotel"

3
willtravelfromhere, wny 21/02/2016

The staff and the property were great. The breakfast and the people working the kitchen area were amazing, could not say enough great things about them. But, the location of the hotel is it's downfall. The hotel property is really close to the airport, I mean really close. Other reviewers stated the airplanes did not bother them, where were they staying? The plane's flight path is directly over the hotel property. If you are sitting by the pool during daylight hours, a plane would grab your attention as it passed over. Everything from little puddle jumpers to large passenger planes went right over us. This is not a major problem if you are using the hotel as just a sleeping area. Flights a few at night and do not start much earlier than 7:30am. The main attractions on Key West are over 3 miles from the hotel. Too far to walk everyday (we did walk to Duval street, walked around there and walked back to the hotel, our FITBIT said we walked 12 miles). A Taxi to town is about $20, The bus is $2. The taxi was more convenient for us. A bus stop and trolley stop is right out in front of the hotel. The airport, being so close makes taxi arrival swift.

"Best Western, Key West"

5
Dennis D, Mount Sinai, United States 21/02/2016

Friendly and helpful staff, nice location right across the street from the water. Beautiful pool with a pool bar. The room was clean, large and comfortable as was the bed. The room came with a refrigerator, microwave, TV and a coffee maker. Wi-Fi worked fine and was free. The one disadvantage is the airliner that comes screaming over the top of the hotel about 7:30 am. I was already awake but you might find this disconcerting if you are a late sleeper.

"great stay"

5
Rachel J, Amery, Wisconsin 20/02/2016

Reasonably priced with a good breakfast and a beautiful view of the sunrise. We had a nice clean room with comfortable beds. Easy and fast check in and located right by the airport. If you want to photograph the sunrise you can sit on the sidewalk across the street at the seawall and spend a half hour watching. Watch for skimmers (birds) flying across just above the surface of the water.

"What view!"

5
Teresa U, New Castle, Indiana 15/02/2016

Our room (156) was very large, clean and our view of the ocean was spectacular. Sunrise and sunsets were amazing. Our room was ten steps from the breakfast area which was generously stocked with fresh fruit, oatmeal, breakfast sandwiches, waffles and drinks to choose from. All of the staff were courteous and helpful. The heated pool was wonderful since the temps were a bit cool for the week. The pool bar is great! You are close to the airport but it didn't bother us as the takeoffs and landings are limited. Easy transportation to Duvall and walking distance to some great restaurants. Great wifi! Would definitely stay here again.

"Very average"

3
akronbeck, Hawley, Minnesota 14/02/2016

I know Key West is an expensive town to stay in but it is hard to pay so much for a very average hotel. The room was clean. The staff was friendly. The breakfast was average but there wasn't enough seating. The pool was heated nicely! My biggest complaint is the extremely loud airplane noise. It is literally deafening.

"Enjoyable Stay!"

4
MEJANEE, Belleville 13/02/2016

Hubby and I stayed here for 2 nights in a room overlooking the pool.It had a screened in patio.We were on the ground floor.We thought it was very nice. The room was kind of dark but not an issue for us as we didn't spend much time there. It was very clean and modern. The location was awesome although it was a drive to Duval St. We did not have trouble parking around Duval St. The tiki bar was great ! My lunch,a fish sandwich was delicious!!! The trolley tour stops at the front door. We took the tour 1 day and then drove back to Duval at night. The airplanes went overhead ( near the airport) but did not bother us. The location on the water is beautiful!!! I had to walk a short distance to the other building for breakfast..I just used the tray in the room to bring it back to the room .Again ,not much of an inconvenience unless it was raining. In that case eat in the breakfast room.We will stay again in BW in San Diego soon and will write again. Best Westerns are pretty good. I have stayed in many. We would stay in this one again in a minute!

"Great place to stay"

4
AMF_10, Minneapolis, Minnesota 09/02/2016

This hotel is located right across from the beach. It has a great free breakfast. It is conveniently located near restaurants and a shopping center. The room was very clean and comfortable, and the "trolley" stops here. One should be aware that there is no elevator, and it is located near the airport. However, we did not hear that many airplanes. Some might think the A/C is a bit noisy, but we found it to be satisfactory. The grounds are well maintained, and the staff were very helpful.

"Eh-"

3
TKLEE M, Motley, Minnesota 08/02/2016

There isn't anything "wrong" with this hotel, but there isn't anything "great" about this hotel either. For the price that you pay, I would expect this hotel to be in better shape. I understand this being a tourist town hotel prices are ridiculous. Upon check in our room wasn't ready & we were told that they would call us when it was ready. We never received a phone call, which irritated me. There was an awful sewer smell right outside of our room, which was awful. The pool was nice, as well as the continental breakfast which had a really nice selection and the lady working it was very very nice. If you are looking for a hotel that is close to things to do, this is not the place. If you wanted to do the touristy things you are a few miles away from.

"just checked in but love this place"

5
marm64, North Royalton, Ohio 08/02/2016

room is wonderful, clean, large, and view of the harbor, what more could you ask for, we just checked in today, but couldn't have been a better welcome and location, yes,, close to airport but that just adds to ambiance of location...very interesting watching planes so close...

"Beautiful Hotel"

5
Lesa P, Saint Joseph, Michigan 08/02/2016

Gorgeous setting with the ocean just across the street. Pool was perfect! A Tikki Bar that also served food that was delicious! The breakfast room was neat and clean, had the option of eating outside. Each room has a screened in porch.

"Good value"

4
petunia11, buffalo, new york 07/02/2016

We stayed in an ocean view room with our own private balcony. So glad we did. Spacious room, clean, comes with small fridge and microwave.There is a nice sidewalk across the street to walk along the water. The pool area was clean and beautiful. We swam there once because the weather turned cold..Nice friendly staff. Free parking. We were not bothered by the airplanes taking off and landing but yes that is loud. We did not like the breakfast there very much so only ate there once. We appreciated the coffee.

"Value in Key West"

4
Laura K, Kansas City, Missouri 06/02/2016

This hotel was a great balance of decent cost, comfort, location, and quality. The staff was friendly and helpful. Continental breakfast was convenient and tasty. The pool is heated. Easy drive to downtown.

"As expected"

4
Daniel M, Leominster, United States 04/02/2016

The room was spacious and clean. The bed wasn't very comfortable, a little stiff for our liking. The downtown area was about a 10 minute drive away, we wished we had been closer to Duval Street. The front desk staff was friendly and willing to help with any questions or concerns. The grounds were well kept. The pool was warm and big.

"real quiet/sunrise over the Atlantic"

5
Paul M, clifton, United States 04/02/2016

sun rise just across the roadway.no obstruction. nice continental breakfast. Very clean. Bar with bar food/very good. Quiet area. drivable to historic Key West or the bus will take you there right from the front of the hotel/$2..local birds and reptiles on the premises running freely.

"50th Wedding Anniversary"

5
Robert B, Austin, United States 02/02/2016

This was our first trip to Key West and our 50th wedding anniversary. The manager and staff were all aware of our wedding anniversary and greated us with congratulations upon arrival. We were upgraded to an oceanview room and had champagne waiting in the room. The special attention offered by the manager and staff is something you do not find that often in today's world. Thank you.

"Disappointment"

3
Kiki O, Milford, Michigan 02/02/2016

The hotel failed to mention they were next door neighbors to the Key West airport. From 7 am to 11 pm jets were taking off and landing. The "on-site" restaurant was a pool bar that stopped serving food at 5:15. The provided hot breakfast was a refrigerated Bob Evans sandwich or breakfast wrap that needed microwaving. There were only two microwaves in the breakfast room. The lines were long and very congested. Guest seating was very limited. The room was very noisy due to poor sound proofing and entry door. On the plus side, the hotel does have a great location and ocean front. The pool area is very nice with adequate seating. And the WIFI was better than many hotel properties.

"Nice, but a bit worn down"

4
User 30/01/2016

It was a nice experience, but the hotel is bit worn down. The location is a bit away from the old city, but nice location by the water. Except for the occasional flight coming through - VERY loud. Nice pool and breakfast.

"Clean rooms, warm pool"

4
Jyri H, Kotka, Finland 30/01/2016

Price was a bit high but it included fast wifi about 15-20Mb/s and a pretty good continental breakfast. The service was good in reception and especially at the pool bar. The pool was heated and water was easy to get in although weather was 68-72F. Two cons were that airport is just next to the hotel and AC has only constant fan mode so it's pretty loud. The first jet departed at 7.15 am on Saturday and the noise would have woke us up if our daughter wouldn't have :)

"Wonderful"

5
cmg1952, Missouri 27/01/2016

We paid a bit extra to have an ocean view--and I would highly recommend it. It was lovely to have such a wonderful view of the ocean. The grounds were beautiful. The room we had (155) was very large with a king size bed. It had a large couch with end tables, desk nice tv, microwave and fridge. The room was appointed well and well thought out little "niceties". There were paper plates and disposable silverware in the microwave for us to use, bottled water, lots of clean cups and glasses, all disposable and sanitary. The housekeeping staff was very friendly and nice to be around also. We spent 4 days there, and loved it!

"Awesome location"

5
User 27/01/2016

I have to say, I booked this hotel as we were traveling around Orlando a fair amount and thought Best Westerns would be a safe bet. The hotel was great, it was set in a good location and although it's next to the airport you rarely hear them. I would highly recommend.

"Could have been better"

3
Laura M, New York City, New York 26/01/2016

My friends and I stayed at your facility for a few days. When we arrived we were met by a very rude older blonde woman at the front desk. She rushed us through our check-in process and barely answered any of our questions. We finally got to our room and it was great; very clean with an ocean view which we enjoyed very much. During our stay we met the African-American girls at the front desk which we were very fond of. They were eager to answer all our questions and made us feel at home. They even recommended activities that we highly enjoyed. During our nightly visits to the front desk to say hello to the girls we noticed that they were standing all the time. When asked if they ever got a break ,we noticed they didn't really want to answer..I'm guessing for fear of their jobs. They told us everything was ok but we knew differently. It's terrible to ask employees to stand for eight hours without a break. We also visited the bar at the hotel and didn't have the greatest experience with Judy our bartender. She was very standoffish and borderline rude. She rudely answered our questions about the menu and never paid any attention to us. We noticed that she paid more attention to others at the bar that we assume were her regular guests. We ordered two Pina Coladas at the bar and upon check-out we noticed that we had a $50 bar charge which was incorrect. My advise to other visitors is check your charges when posting them to your room or settle it at the bar. Our overall experience was mediocre. The girls at the front desk made our stay a bit more pleasant.

"Terrible experience "

1
Linda A, Howwood, Renfrewshire 26/01/2016

We were travelling from Miami to this hotel. As were from the uk we had no wifi whilst driving. Hubby got an email when we stopped and hotel had cancelled both rooms ! Seems they do not phone uk phone numbers but as were from the uk this meant they did not phone us to advise an issue with our credit card. The hotel was charging the one nights accommodation to a card we had not intending using. When we arrived at hotel the receptionist charged us an extra $200 for the one nights stay for 2 rooms. We had no choice but to pay. They would not honour our original booking costs very very disappointing!!! Hotel itself is more motel. Good bit away from main bit of key west. We ended up with 2 rooms opposite ends of hotel. After the room debacle the hotel left a sour taste and we would not return. The free breakfast was OK breakfast room very small so hard to find seats. Would not recommend.

"AVOID TRAFFIC AND PARKING HEADACHES"

5
Ellen V, milwaukee, United States 25/01/2016

You arrive at the hotel as soon as you enter Key West which allows you to avoid issues with traffic and parking. We took a trolley to get to places throughout the city and then took a cab back at night if we wanted to stay late. Then when it was time to leave, we were on our way. Room was large and comfortable. All staff was great!! Price was reasonable for Key West.

"Nice Comfortable Accomodations"

4
User 23/01/2016

Very comfortable accommodations. Very clean with a nice staff. Near the airport and has frequent stops by local tour/bus companies....you can fly in, courtesy van to hotel and then use available public transportation to tourist sights. An adequate continental breakfast comes with the room. Do not worry about proximity of Key West Intl. - the location is good and in a quieter part of town.

"Vacation "

5
User 21/01/2016

We choose this hotel for Key West as we have stayed there before, great location its not too far away from old town and tourist spots and shopping, fantastic location across the road from the ocean so beautiful views if you have an ocean view room, I will mention though the breakfast room is very small for the size of the hotel we had to take breakfast back to our room on more than one occasion due to there not being enough tables for people to sit and eat breakfast, but then most American hotels are the same in that respect

"Highly recommended ! Nice view ! Great breakfast"

5
Pravin P, Key West, United States 20/01/2016

Great Service at the deal price that was offered. Booked around $232/night. The room was updated by front desk representative to sea side view with queen beds! Highly recommended stay! Nice seaside and pool view Great Breakfast including hot and continental!

"Great hotel for long weekend"

4
travelswan65, Orlando, Florida 20/01/2016

There was 12 of us for the marathon this past weekend. We stayed at the BW because the rate was reasonable. Though the hotel was old it is well kept. The rooms are nice and VERY clean. We were lucky and could see the sunrise from our room. Though the airport runway is behind you - honestly you couldn't hear the planes at night or early morning to disturb your sleep. The breakfast was good. Not enough seating but assumed we went when everyone else did. The grounds were really nice. The bartender at the Cheekie Hut was super nice. The pool area is very large. You are on the Old Town Trolley stop which meant you didn't need a car to get into town. The only complaint I have - the front desk (older gentlemen) had NO personality at all and we seemed an inconvenience to him. My reservations had 2 queens but we got a king. Which still worked. But the next am our toilet clogged. When I went to tell him he just kinda shrugged and said "oh". I advised him that we were going in town for 4-5 hours and no rush. He just again said "oh". Honestly owning a company and being a travel agent for 30 years. Not someone I would have at my front desk. The 2 colored ladies were very nice. Overall, great hotel outside of downtown and reasonable price.

"Alright for a night but expensive"

4
5KiwisinOz, Western Australia, Australia 18/01/2016

We stayed here for one night to check out Key West. Check in staff were very friendly and helpful. As others have mentioned it is adjacent to the airport but we didn't find the noise too bad. Rooms have been refurbished recently by the look of it and they were comfortable enough. Breakfast was OK pretty standard for free breakfast, cereals, toast, waffles etc. Duval St isn't too far away and we found the best parking was at the Westin hotel which was $4 hour. Overall hotel was OK just expensive for what you get but that seems to be Key West in general.

"Beautiful views"

5
Julianne A, Brooksville, fl, United States 17/01/2016

Very nice room with balcony overlooking the pool, but I also had a wonderful view of the ocean across the street. The room was comfortable and had very nice pastel paintings on the wall. Brochures with info available in room. Lovely pool with nice landscaping that was very tropical. Bed was a little hard for me, but I am used to a Prana bed that cannot be beat! Nice stay!

"Confortable and convenient!"

4
mwiecheteck, Curitiba, PR 17/01/2016

My wife and I stayed for one night before New Year's eve. Good cost-benefit option for staying in Key West, confortably and at a convenient location (short driving distance) from main attractions and the Duval street. Large room with two beds, good shower, and continental breakfast included (a plus). Small coffee room, with relatively few tables that can be difficult finding seats when hotel is full (not a major problem). Two-story building that can be inconvenient for those with heavy pieces of luggages (ask for ground floor rooms).

"Good hotel but a bit far from the action"

3
Peter G, Stockholm, Sweden 17/01/2016

Hotel is ok although rooms feel a bit outdated. Pool is very big and fun for the kids. Its located on Key West but still quite a long way from shops, bars and restaurants in the town, e.g. Duval Street. Very pricey but this was also new years eve so i guess everything is.

"Upgrade to ocean view was worth it!"

4
cjdesai, Tulsa, Oklahoma 15/01/2016

Our king room was huge, had a balcony and we could see the ocean from the bed. Room 251. This is not a 5 star brand spanking new facility, but clean and away from the craziness of Duvall. Walk across the street to the sea wall and down to the beach. Note: the airport is not a noise issue . The breakfast room is small so we usually took a plate back to the room. Be sure to check the glass fridge in the breakfast room. It has microwave burritos and breakfast sandwiches. There's also cereal, waffles, fruit. You can stay here without a car if you A. Use public transportation B. Pay for the trolley that stops out front. C. Have a bicycle. We just paid for parking in town. (Meters are $2 per hour, lots are $4. For Hemingway, Southernmost, Truman, Mallory Square & Duval, we liked the parking garage at the Westin because you only pay for the time you use and no risk of a ticket)

"Worst Expirence "

1
User 15/01/2016

The night me and my husband stayed at this hotel we walked into the room and it was very nice. While we were relaxing we tried to turn on the TV and the cable was out. We went to the front desk and they told us there was a cable outage on the whole island. My husband called comcast to verify that there was an outage, but comcast said that they seen no issue. Not only did they lie about the outage but there breakfast was awful and there was limited selection. For the money we payed to stay in this hotel I would never stay here again.

"RUDE STAFF...(esp CONNIE)NEXT TO AIRPORT..MILES FROM FUN"

2
Damian T, Key West 14/01/2016

Hello all your looking 4 out of the way places.. like to have airplanes fly overhead..and had a rude staff this is a hotel for you.. That said the rooms are okay ...the rates are up jacked up for somewhere that's miles from the nearest entertainment... and specifically the morning hostess CONNIE is extremely rude dismissive and unhelpful.. She even specifically told me that the level of service just depends on her mood that day. After making me wait 10 minutes while she brewed coffee for herself.. What she didn't know is that I'm a millionaire!! with multiple travelling friends .. and none of them will be staying there.. .POOR FORM even fora 'bargain hotel' chain.. My advice is to use the local hotels..there much friendlier and much more conveniently located..cheera

"We stayed at this hotel previously and had a very good experience."

2
Sharon C, Winston Salem, North Carolina 13/01/2016

This trip the weather was cool and raining, so we spent more time in the room. We have no TV service for 50% of the time yesterday and 95% of the time today. Due to the temperature, the pool was closed as well as the pool bar, so we could not even buy lunch or an afternoon snack. I was told by the front desk that the TV service was down on the entire island; however, we had dinner next door and they had service. Think you need to change service? Also, better consideration for your guests when weather is not optimum. We will be looking at another hotel for our next trip.

"Very reasonable priced and comfortable hotel in Key West"

4
Brian H, Glasgow, United Kingdom 13/01/2016

Room was large and very comfortable. Breakfast was good and staff helpful. The hotel is situated near Key West Airport so you will hear planes landing as they fly overhead but only during the day. To get to the Duval street you will have to drive or catch the bus which stops outside the hotel since its quite a long walk. The blue route bus takes you to centre of town and the green route bus takes you back. We bought a 7 day pass for $8. The buses are every 1.5 hours.

"Beautiful view and sunrise"

5
Lynette S, Brooklyn, Connecticut 13/01/2016

All staff were helpful and courteous. Breakfast was very good and the pool and bar were beautiful. Room was very clean. We liked the location, being away from the hustle and bustle of old town, even though you are near the airport it was quiet at night.

"Excellent staff, pool and view"

5
Lynette S, Brooklyn, Connecticut 13/01/2016

The staff at the breakfast were great and allowed us entry prior to the opening time. The gentleman at the Cheeki Hut bar at the pool was awesome interacting with guests and answering questions. Even the cleaning staff were helpful. The pool was wonderful! My husband and I enjoyed playing shuffle board on several occasions. Very clean and quiet hotel. Away from the hustle and bustle of old town, right across the road is the Florida straights and you get an awesome sunrise every morning! Highly recommend staying here.

"Nice stay, great view, located at the end of the airport. "

3
User 10/01/2016

Clean room, good view from pool side. Located in the direct travel of airport. So you listen to planes landing all day. Not much at night. Saw 1 cock roach in the bath room. Staff exceptionally helpful.

"terrible staff"

1
Brian A, howwood, United Kingdom 06/01/2016

my room was cancelled due to the fact that i did not reply to numerous emails sent by the hotel whilst i was travelling to the USA, on contacting them on my arrival at Miami i was informed that if i wanted to stay at the hotel it would cost me an additional $400, staff where unhelpful on arrival would never stay in another Best Western if my life depended on it.

"keys vacation"

4
Al B, Dundurn, Canada 05/01/2016

The Best Western Key Ambassador Resort Inn in Key West was very clean, upgraded to a ocean view room, excellent breakfast. Pool was under repair when we visited.Grounds was very well maintained, staff very helpful.

"Value Meets Quality!"

5
Troy G, Miami, Florida 05/01/2016

This review is long overdue. We were there for Thanksgiving weekend. "We" is 4 of us and our 50 pound pup. First impressions. This a motor inn or a motel and not a hotel. It's very retro. I think it's cool but if you need interior hallways, then don't stay here. The rooms open directly to the parking lot. It's just what it is. We were very happy with our stay. Sure, it's on the other side of the island from Mallory Square and all of that, but that isn't a bad thing. You can take the bus, or buy an all day pass on the trolley tour, or drive a car. It's walking distance to the airport. So yeah, you will hear planes from within your room and they start early. We stayed in the building closest to the shuffleboard courts. The view of water was nice. The room was clean and in good shape. The only issue was the toilet handle broke and they never fixed it. It was still usable, we just had to lift the tank lid and pull the chain. The offerings for the free breakfast were above average. They had two waffle makers and two employees keeping things stocked...it was very, very busy, but the staff did a good job keeping up. The grounds were in really good shape.

"Good Key West Resort"

5
Dave S, Oceanside, CA, United States 04/01/2016

Plenty of Ocean view rooms, Great pool area which has a tiki bar, recently updated, great staff, breakfast included, 5 minutes to downtown Key West (Duval Street), good for families with children, not for those who are looking for a party type atmosphere,

"excellent service"

4
Susan S, Kinston NC, United States 01/01/2016

My stay in Best Western Key Ambassador was excellent. I felt that I was not alone having to deal with my husbands illness. He became sick the day after we checked in, The people at the service desk gave me a phone # and address of the closes Urgent Care facility. They were always there when I needed help of any kind for our comfort and well being. They fixed a bag for us with water and bananas and crackers for our journey home. The housekeeping helped with keeping clean towels and trash cans in our room. I will definitely keep these people in mind next time we travel and remember the kind and courteous people in Key West.

"Nice rooms and pool, situation not so good"

3
Paivi2012, Salo, Finland 30/12/2015

Hotel rooms were spacious and clean. Pool area nice. To Key West about 5 km. Breakfast was poor. But if you get this for a reasonable rate, this is a good choise. Good also with a car. Parking was free.

"A good option in Key West"

4
Robert W, Allentown, Pennsylvania 28/12/2015

The Best Western Ambassador in Key West is set away from the all the hustle & bustle of down town Key West. It is a short, easy commute to down town. The ocean view from our room was magnificent. The value was very good and we were pleased with our choice to stay at Best Western and would likely stay there again.

"Nice place for a short stay"

4
Lulu H, Indianapolis, Indiana 26/12/2015

This staff at this hotel are great. The hotel itself is adequate for a quick stay. The room was large and bathroom was updated- very nice. The grounds are well kept. They offer full breakfast. I would recommend this to someone and would stay again.

"Bellow Average"

3
WellTravelledGuy123, Tallahassee, Florida 23/12/2015

I usually stay at this Best Western about 10x a year on business. The staffs are nice,but not friendly. Haitian girl Sarah is very cute :) the rooms are OK, nothing spectacular for 300 bucks a night. Roaches are in all the rooms I have stayed, crawlling in bathroom during the night... Long walk just to get waffles & boilled eggs for breakfast. Rooms smell moldy. Nice ocean view!

"a Key West secret"

5
DavidHAre, Brick, New Jersey 23/12/2015

A secret in KW at a good rate; has pool and other activities excellent all around. Brkfst is a bit weak though. Location is a the other end from Key West center, a few minutes by car, could walk it (~3 miles). Competitive rate given that its paradise(?).

"bad experience"

2
Amid K, United States 22/12/2015

broken toilet, jammed sliding shower door (need two people to slide it open after the shower), could not open windows to get fresh air, no harbor view as opposed to what was advertised, very small breakfast room for the size of the crowd, smelly room-no ventilation Rude man taking care of the broken toilet with a wet plunger and leaving wet footprints with toilet water on the floor of the room Unaccomodating front desk when asked to change to a different room - no manager on duty on weekends to make decisions about room changes

"Good facilities but a littlle out of town"

4
Peter R, Thornton Cleveleys, United Kingdom 21/12/2015

Very good quality accomodation with huge bed , very clean and tidy . Pool and bar also top quality . Its just too far from town to walk and so its a taxi or drive !! . But if you drive watch your alcohol intake !! . Really good hotel though and will be back for sure .

"Old but great. "

4
Jacek S, Stuart, Florida, United States 15/12/2015

Great location for my crew to cheer me on at my annual Key West tri. Great view from our bldg. ( see pic), others have view of beautiful pool area. Spacious rooms, easy access from the road. Few airplanes taking off in am from the airport nearby add flavor. Great lunch at the pool bar. If anything, would improve breakfast to serve better selection. Going again next year.

"Good value and nice location"

4
LarsNilsen, Asker, Norway 11/12/2015

We stayed here for one night during a roadtrip to Key West. The hotel is located a little bit outside the Duval Street and the other tourist-areas, and that is not necessary a bad thing. You will need a car to go the the main street and the areas around, or just grab a taxi. We unintentionally visited Key West during Fantasy Fest, so we were happy with the location away from the main street. The hotel itself was clean and quiet. The rooms were pretty good and the beds were comfortable. We had a room at second floor of the boardwalk close to the reception, and this feels a little bit motel-like, without it necessarily being a bad thing. Some people complains about the noise from the runway at the nearby airport, but this didn't bother me at all. I heard it, yes, but I think it's great to wake up in the morning by a plane descending to the runway just over your head. I would stay here if I ever visit Key West again.

333TOrr, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thank you for the great review! We are pleased to hear that you enjoyed everything about our property, even the airplanes, and that you would come back. We hope to see you again in the future.

"Don't Bother"

3
Jana C, Cape Coral, United States 09/12/2015

This hotel is not a great value and don't waste time on their survey because it is very long. The pool closes very early so if you are going to arrive later in the day and want to go for a swim forget it. We had to leave early and the breakfast doesn't start until 7 so we couldn't use that either

333TOrr, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do offer to-go breakfast in the hotel lobby for travelers who leave before our breakfast begins, however, I apologize if you were unaware of this. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Enjoyable"

5
Jane H, Melbourne, Fl, United States 08/12/2015

My husband and I stayed here for our 35th Wedding Anniversary, great room, beautiful grounds, pool area was fantastic. Out of the heavy traffic of Key West, but easy to get to and from everything. The room was huge! Nice screened-in lanai, lots of parking.

333TOrr, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thank you for the great review Jane! We are so happy that you chose to stay with us for your 35th Wedding Anniversary and enjoyed our property so much. Congratulations and we hope to see you again.

"2-night stay"

4
Edwin W, At 04/12/2015

The hotel is located away from the Duvall Street/Mallory Square area. If you drive and park to that area, you will have pay around $9 for three hours of parking time. More if you stay in the area longer. It is located in a less congested area and the only restaurant within walking distance is the Beni-hana. The hotel is a little dated, but the rooms are big and furnished adequately. They are a little dark. Our room had a blown out light bulb and a very loose bathtub fixture handle. Everything else was nice - grounds, etc. Look out for the iguanas that roam the streets. One draw back is that the hotel backs up against the Key West Airport. You are very close to the runways and they are fairly busy by day, but everything seems to settle down after 7 pm. so it doesn't bother sleeping. The sea wall and the the Atlantic Ocean is right across the street from the hotel, but a paid beach is much farther down the road. Generally a good place to stay if you want to be away from the downtown action and don't want to pay a lot of money.

333TOrr, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thank you Edwin, we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Better experience, better view"

4
AM26105, Vienna, West Virginia 04/12/2015

We came here from a Nice, so called better resort from Fort Lauderdale. After paying big bucks and no good view, were very happy to have nice room and a good view at a reasonable price. Staff at the desk was very helpful and checked us in earlier. They were polite and helpful. Property is clean and breakfast was good. Only thing the place is old and needs some latest touches. That is the only reason, I couldn't give 5 stars. Overall we had a nice experience.

333TOrr, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thank you for your review. We are pleased to hear that our staff was helpful and that you had a good view from your hotel room. From your review, we can see what needs improvement and deliver a superior experience for you and other guests in the future. Please come back and see us again soon.

"Just what we needed"

4
MASTERST82, New Britain, Connecticut 03/12/2015

Was riding motorcycle in from miami .. But took the scenic option so we turned a 3.5 hr ride into a 9 hr ride.. Upon arrival ( around 10pm ) we received a war welcome... Quickly got our room key and off we were.. The room was what we needed clean /updated\\slight smell of mildew but we were in the keys and got a great rate.... The next morning we woke up to great views of the pool area and slight ocean view.... Breakfast was a plus at this rate it just made our morning ...waffles breakfast sandwiches ... Wished we could of stayed long that one night....

333TOrr, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thank you for your review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a better experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great holiday stay"

5
User 01/12/2015

Spent a three day holiday in Key West with my daughter and granddaughter and it was thoroughly enjoyable. The girls loved the pool and spent lots of time there. I enjoyed the outdoor lounge and took lots of pictures of their pool action. Employees were very courteous and helpful and everything in the room was great. Would consider returning again in the future.

333TOrr, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thank you Robert! We're happy to hear that you enjoyed your stay with us, and even happier to hear that you would return. We look forward to seeing you again when you do!

"Nice stay at the Best Western in Key West"

5
z381411, Saco, Maine 30/11/2015

I enjoyed my stay at the Best Western, the hotel staff was very friendly and helpful. The pool was great, beautiful grounds well maintained. It is about 3 miles to downtown Key West, it was very close to the airport. You couldn't hear the planes from indoors, but you sure could from outside. The rooms were very comfortable and clean. I would stay there again. Nice pool bar, very friendly service.

333TOrr, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
One of our goals is to be the cleanest and friendliest hotel on the island and we're glad it shows! We are flattered to hear that you would stay with us again and look forward to providing our signature island hospitality again when you do!

"Great"

5
User 27/11/2015

Nice and clean. Massive room, like the sink outside the bathroom.pool was great and breakfast was good bit small for the number of rooms but good choices. Good area, quiet plenty of parking. Staff friendly.

333TOrr, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thanks Sarah! We always like to get a good review, and are thrilled with the "great" rating you have given us. Thank you for choosing the Best Western Key Ambassador for your visit to Key West!

"A Hidden Getaway"

5
Beachgirl4215, Haddon Heights, New Jersey 24/11/2015

We arrived at the Best Western Key Ambassador Resort Inn much earlier than expected. We went in to inquire what time we could check in knowing it was way too early. To our surprise we were told a room is ready and we were able to check in. The room was clean, larger than expected and the best feature a screened lanai. We felt at home instantly. The pool is large and beautiful and over looks the ocean. Just stunning. There is a nice pool bar that offers snacks and drinks. Coffee and tea is offered in the lobby 24/7. The free breakfast was excellent, Bob Evan's Egg and Sausage Sandwiches, Waffles, Cereals, Assorted Breads, Fruit, Yogurt etc. Even though this hotel is located near the airport, you never hear the airplanes. Occasionally you hear the Jets from the US Naval Base. Maid service is excellent. Would definitely stay here again.

333TOrr, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thank you for your review! We are thrilled to hear that you found so many things you enjoyed about your stay with us and look forward to being your "home away from home" the next time your travels bring you to Key West!

"Very clean and good location"

5
Cheryl T, west palm beach, United States 23/11/2015

We enjoyed the room and location. The amenities were very nice. The trip to town was not too long and the helpful staff informed us of other transportation choices. They were always friendly and the room was very clean, which I always appreciate! The grounds are well kept and tropical, very nice!

333TOrr, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thank you Cheryl! We strive to be the cleanest and friendliest hotel on the island and we're happy to hear you appreciate our efforts. Thank you for choosing the Best Western Key Ambassador for your visit to Key West. We hope to see you again the next time your travels bring you to the island!

"Key West"

5
Suzanne C, Barrie, Canada 23/11/2015

In a word the Best Western Ambassador in Key West, is an awesome place to stay in Key West. It's probably "the BEST". The service, the staff, the offerings of this location , their ability to satisfy your needs is second to none.

"Pleasantly Surprised"

4
snoozen64, Cape Cod 18/11/2015

When we opened the door to the room I couldn't believe how big it was! They had an above average sized refrigerator for a hotel. There was a microwave and good sized TV. The shower had awesome water pressure. I adore a good shower. A decent breakfast was included and the staff was lovely.

333TOrr, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thank you for your review! We are so glad you enjoyed your stay with us, and are happy to hear that we gave you a pleasant surprise!

"Need a new GM"

2
CORNEL361, Las Vegas, Nevada 18/11/2015

Front desk personnel need training in hospitality. Rooms smell very bad of chlorine. Breakfast is a disaster. Need a new GM with brain.I suggest to find other place and let the management learn haw to make this hotel wort the price they asked for.

333TOrr, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Cornel, We are sorry to hear that you did not feel that the hotel met your expectations. Thank you for taking the time to share your review.

"Best Western Key Ambassador Resort Inn, Key West"

4
Mark H, port st lucie, United States 17/11/2015

Best Western Key Ambassador Resort Inn, Key West, Great Value and location for price in KW, Great walk along ocean side and smathers beach an hour walk to Duval st, occasional aircraft approach traffic in early morning

333TOrr, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thanks Mark! We're happy to hear that you found the hotel to be a great value in Key West. We hope you get the chance to visit us again soon!

"AIRPORT ALERT!!!!"

3
Janice H, port orange, United States 16/11/2015

Please be aware that the jet planes from the Key West Airport take off DIRECTLY over your rooms and they begin flights at 6AM. If there were anyone working on the roof of the hotel they would have to duck down so as not to get hit by the low flying jets. Also the air conditioning is a window air conditioner (through the wall) and is so noisy that you have to have the TV volume about 3/4 of the way up in order to hear it. Couple that with the frequent jets, and then seriously consider whether you should pay a little bit more and stay elsewhere where you might have a little more peace and quiet.

333TOrr, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thank you Janice. We appreciate you bringing to our attention that you felt the air conditioner was too noisy, we will certainly address it. Yes, the hotel is located next to Key West's airport - An airport that mostly sees regional service, small private aircraft, and sightseeing planes. We would like to clarify for future guests who may read this review that there are some larger jets like Delta who fly after 7am, however there are no overnight flights, and the majority of our guests would agree the air traffic is not frequent. We're sorry to hear that our location interfered with your enjoyment and appreciate you taking the time to write your review.

"Dark dirty broken room"

2
Stewart F, Seaford, United States 16/11/2015

Beautiful pool and bar. Nice breakfast area . Nice employees. The room was dark as hell. The dark carpet was filthy. I dropped a wet towel and my towel had dirt on it from carpet. The toilet did not work and had to be "fixed" twice by "maintenance people". The shower control knob was falling out of the wall. Not worth the money charged.

333TOrr, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thank you for your review. We are very sorry that we did not exceed your expectations during your stay with us. We appreciate your feedback and will certainly share your comments with the staff. We hope that you will consider us again should your travels bring you back to Key West so that we can give you the experience that so many of our guests rave about.

"Easy access to golf course and many restaurants."

4
Wanda B, Marathon, Florida, United States 16/11/2015

We have stayed here several times because of the convenience to the golf course and if you don't want to be downtown and away from the business and action of Key West it's a great place to stay. Nice restaurants close by,

"Great!! As usual"

5
Roger L, Grand Ledge, Michigan 14/11/2015

We love this place and look forward to coming here ever year. The staff is great and look out for you 24/7. This is not a motel, this place is paradise, over looking the ocean. Great pool and bar. You can meet many new friends to be and enjoy the beauty of this place in paradise

"Spacious room"

4
THeckel, Port Saint Lucie, Florida 12/11/2015

The location of the hotel is great if you prefer to be away from Old Town and the traffic. The room I had was spacious and very clean. Housekeeping arrived everyday, unlike so many other hotels. As I was there on business, I did not appreciate having a group of twenty somethings in the next room. They arrived on my last night and were very loud inside and outside their room. The staff member upon check out was friendly but the one that I had at check in apparently had a bad day. That is why I did not give 5 stars for service. Overall a nice place to stay for couples and families but wouldn't recommend it for business. They do not have a business center and only offer fax and copy services, for a fee of course.

"best place"

5
Linda K, Perth, Western Australia, Australia 11/11/2015

this place was fantastic, so convenient and close to the water front and shops. Staff were fantastic, breakfast was included and this was really nice, didn't have any pancakes or waffles. Pool bar was fantastic for service and food...yum the chicken wings

"Cleanest Hotel I've Ever Seen!"

5
Marci D, Williamsburg, Virginia 11/11/2015

We had an ocean front room for the past few days before we checked out and headed to other beach destinations in Florida. This hotel and their housekeeping staff take service and cleanliness to superior levels. Believe me, I've traveled for years and have stayed at many hotels. Their complimentary breakfast was very nice and the dining area service was very prompt and courteous. The pool was very well kept and the service, food, and beverages at the tiki hut out there was very nice. I have food allergies and they were attentive to this. I was surprised to notice that in a tour book from AAA they only gave this hotel two diamonds for a rating. I believe this is completely unfair; this hotel was fantastic!!!!

"Okay, but too Pricey"

4
warrenville111, Warrenville, IL 11/11/2015

We were taking the 8:00 am flight to Dry Tortugas National Park the next morning, so we wanted to stay at Key West. It was a Saturday night in November - and boy, is Key West expensive. That being said, we paid $300 (with tax) for a kind bed room. It was 90 degrees and humid the day we were there - and we were disappointed that the pool closed at dusk. We would have loved to be out swimming at 8/9:00 at night to cool off. The room was nice - linens were clean. We appreciated the free wifi, free parking (right outside the room), and free breakfast. However, that being said - I would have been happier with a $120 price tag for the room - but it is what it is - a hotel room on Key West. Across the street is the ocean, but not a beach. There is a bike path that follows the ocean that will lead you up the street to a beach. The airport is very close (not a lot of plane traffic, but it is loud when it happens). All in all, I would stay here again when visiting Key West, but I just don't think it will ever be in the budget again.

"Great hotel, nice area"

5
User 10/11/2015

Really enjoyed our stay here, everyone working there was very pleasant, it was in a pretty spot on the island, across the street from the ocean, nice pool and tiki hut bar, would return again in the future.

"The place is just a hotel nothing spectacular"

3
CTKYLDY, VERMONT 09/11/2015

I would suggest if you are going to spend 300 a night go further in to the keys. The room was clean and place was ok but not worth the money. The front desk i found lack of knowledge and is not wanting to go out of their way for the guest. This hotel should charge 59.95 a night would be more fair. Also found i called to find out where the beach was and other things only to be told one thing and foud it wasnt true so read the reviews before picking.

"Our stay at Key Ambassador during Fantasy Fest"

5
Lee K, Chandler, Oklahoma 09/11/2015

This motel is not a luxury motel but it is clean and attractive and serves the purpose that we need. The pool is large and we enjoy spending alot of time there relaxing. The food & drinks at the bar hut are very good so no need to go out. The employees are very friendly and helpful and I think you would enjoy your stay there. There is plenty of parking which is not available at several of the inns.

"Wouldn't stay anywhere else in Key West"

5
Karen D, Buffalo, United States 09/11/2015

This was our 3rd time to Key West. We came with our kids the last 2 times and this time just me and my husband. It is a wonderful, clean, relaxing and especially beautiful place to stay. It is just a short drive to the busy shopping areas and Duval street but a great place to just relax also. The Tiki bar and breakfast were really good and open for generous amounts of time. We enjoyed our stay there very much and wouldn't stay anywhere else in Key West.

"Family fun"

5
Dorothy R, Clermont, United States 06/11/2015

We really enjoyed our stay. I've stayed at the same hotel on two other occasions and have been highly satisfied all three times and made sure to book rooms at this location to bring my sister and her husband so they also could enjoy their stay as I have. If I decide to visit Key West again I will book with the same location

333TOrr, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thanks, Dorothy! We love to hear from our repeat guests, and are pleased to hear you enjoyed staying with us again. Thank you for choosing the Key Ambassador for your Key West "home away from home" We look forward to seeing you again on your next visit!

"Not a dream vacation hotel."

2
Tannertan, Washington DC, District of Columbia 05/11/2015

I thought that this hotel will be a dream vacation in Florida like my friends posted on Instagram. Super8 can do better than this old property. The room is gross. Sheraton next door is cheaper and better, low class breakfast, faked hotel pics. I gonna recommend to the hotel that they should do better laundry sheets, higher quality breakfast, and that's would make this hotel a better place.

333TOrr, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thank you for your review. We value your feedback, but we would like to assure you and potential future guests that the hotel photos are not faked. In fact, there are over 550 here on tripadvisor to review, and many of them have been taken by visitors just like you. We are sorry that we were not able to exceed your expectations, and will certainly consider your suggestions. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

"NICE RESORT"

4
Danny W, Eagan, Minnesota, Usa 05/11/2015

Good location, short walk to the beach. Rooms recently renovated. Very nice pool and bar. Great motorcycle destination hotel. Parking right outside the hotel room makes it convenient. Very good WiFi, free breakfast with plenty of options.

333TOrr, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thanks, Danny! We appreciate you taking the time to share your review here and thank you for choosing the Best Western Key Ambassador for your visit to Key West!

"Trip to the Keys"

3
RichardP65, New Haven, Indiana 05/11/2015

Over all was not too bad, a bit pricey but its Florida. The free breakfast was good to start the day and was easy to catch public transportation. Free shuttle to and from airport unless you get in before 7AM or leave before 7AM, then will cost you $15.00 to air port. The Resort is 6-8 minute walk but with luggage and if it is raining not good, Needs to do better to accommodate early departures.

333TOrr, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
Thank you for your review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

"profesionalism"

5
Yovana A, Miami, United States 02/11/2015

Thank you very much for the night I really enjoy staying, love the breakfast the selection and the crew member very nice. The room was extremely clean, and I love your comfortable bed. I will stay next year again. Thank you.

333TOrr, Guest Relations Manager at BEST WESTERN Key Ambassador Resort Inn, responded to this review
No, Thank YOU for staying with us! We love hearing that our guest's had a clean and comfortable visit, and we love it even more to hear our guest's say that they plan to return! We look forward to seeing you again when you do!

"Lost in the 50 with you !"

2
O648375, Columbus, Ohio 01/11/2015

I always wonder what happened to the old couch my day through out in 1955. It live in this motel. It is just easiest to list what is wrong with this place. The decor it out of the fifties. I request an Ocean View room and they failed to tell me that between the room and the ocean in the business road way in Key West, plus a walk path so every one walking by stares in your room. The section of the motel they located me in hand no luggage carts which is handy for the extended stay guests. The motel sits at the end of the runway for the airport so if you have issues with planes flying 30 feet over your head you might be a bit uncomfortable. The front desk is clueless about island and how to get around. We bought shuttle tickets from them and they didn't bother telling us we had to go out on the north side of the lobby to be seen by the drivers so we waited and watched for them to come through the front. Needless to say we missed the bus and had to wait 30 minutes for the next one. We had a great time in Key West but every minute in the motel was torture.

"very clean, comfortable hotel, but next door to airport"

4
octrekster, Long Beach, California 30/10/2015

I find Best Westerns can be hit or miss. Though not the lap of luxury, this hotel was quite nice. It's been around for many decades, but they have done a good job of keeping everything updated. The room, bathroom, and common areas were all clean. Our room was very spacious. Even with a king bed, there was plenty of room for a sitting area with a couch and coffee table, and it still didn't feel cramped. The free wifi seemed to work ok for us. There is a large outdoor pool on site. They also offer a free breakfast. They call it continental, but it did include frozen breakfast biscuit sandwiches and breakfast burritos. Again, not luxurious, but quite good. It also included DIY fresh waffles, which are great. The hotel is a little distant from the tourist areas, which is a plus and minus. Parking is free, but you have to drive the couple miles over to the west end of the island, but you can probably get away with parking for free or paying very little if you don't mind walking a bit. There are some supermarkets and restaurants within a short drive, but not really walkable. The only real issue for some people would be the airport next door. Plane noise can be a problem, and the airport is open until 10 pm. But if you plan on being out and about during most of the day, it probably won't bug you too much.

"Poor location"

3
Kristine S, Asheville, United States 30/10/2015

The hotel was just average and a bit overpriced for the location. Had to rent a car to get to amin attractions. It was very close to the airport and planes continually flew overhead at all hrs. Hotel was clean and staff very friendly.

"Best Western at Key West"

4
User 27/10/2015

Nice, clean, ample rooms, good service and cordial, fast check in/ check out, fair rates, car parking close to rooms, indoors swimming pool, acceptable breakfast and service. Wi Fi available. Located in front of the shore. Recommended to visit even again!

"Exceptional Property"

5
Tim B, St. Louis, United States 26/10/2015

Our stay at the Best Western Key Ambassador Resort Inn at Key West Florida was great. The rooms are exceptionally large, appointed, very clean and comfortable. We had a beautiful view of the ocean. Staff were all very professional and friendly. Highly recommend.

"Loved the visit"

5
Shirley B, Social Circle, United States 26/10/2015

Staff and hotel was excellent. Wonderful Tiki bar outside by pool. Loved the little screened porches to sit on. Great grab and go breakfast which was great since we had an early flight to catch out of Miami.

"Birthday weekend at the keys"

4
User 21/10/2015

Amazing hotel with great service, affordable and the pool is the best! Relaxing and quiet away from the noise and a taxi was always ready. There was a bar at the pool and free parking for the car. I would definitely come back when I go to key west.

"A lovely hotel away from the town"

5
Judith65_11, Chelmsford, Essex 20/10/2015

Stayed here for two nights. Hotel was clean and comfortable with great and friendly staff. The pool area was lovely with its own Tiki Hut bar and after the initial shock, it was quite nice to share the poolside (and on one occasion, the pool) with the local wild life. We used it as a base for a quick visit to Key West. The hotel is right next to the Ocean and you can take a walk on the wide pavement to get a good view of the sun set. I was a bit worried when I discovered that the hotel was close to the airport, but I can honestly say that there was no impact on our enjoyment of our stay. Would certainly stay again.

"Basic, convenient, with large room"

4
TripCos, Cambridge, Massachusetts 20/10/2015

Overall this is a basic and functional hotel, nothing boutique or luxury, but it's good for what it is. Our room was very large, plenty of room for stuff, easy to control the thermostat. Sufficient power outlets. We had a fridge and hot water / coffee machine. I don't remember if there was a microwave but I think so. One very nice touch: the wifi doesn't expire and cut off all your connections and ask you to log in anew each day, it just plain works. I wish more hotels did that! Breakfast included, but leaves a lot to be desired. Not as limited as some of those continental breakfasts you get at some hotels, but not that many options for real food. Still, there were bananas and yoghurt and a couple of sandwiches in addition to the usual buns and cereal and juice. Extremely convenient to the airport. Since we were in Key West for a seaplane trip to Dry Tortugas National Park, which departs from the airport, that was the main reason we picked it.

"A little disappointed."

3
User 18/10/2015

This is just an average hotel. The front desk staff was nice enough. The pool area is beautiful. Wish I wouldve known there was no elevator. Not fun carrying luggage to the second floor. The room was very clean and the grounds neat.

"very good accomodations"

4
Mary B, jacksonville, United States 16/10/2015

I was pleased with the staff, very friendly and helpful, room was clean and the view of the pool and gulf was amazing. jogging, biking along the water was perfect. hotel does not rent bikes. bring your own bike or rent from down town rentals

"Clean and large rooms"

5
honestchelmsford, Essex 15/10/2015

A very nice pool and very well run tiki hut for food and drinks whilst sunning yourself. Massive iguanas add to the interest in the hotel. Very friendly and sunny disposed staff who greet with s smile. The planes do take off from the airport next door but not that frequently and didn't harm the experience. A great place to base and party in duval street in the evening, and relax by the pool during the day drinking lots of naughty cocktails. Failing that the beach is across the road and a sandy one further up the coast.

"Nice Stay"

4
Angela T, Dover, United States 14/10/2015

Rooms could use updating, window air conditioners noisy, musty smell. Rooms were clean, staff was friendly...especially room and food attendants. Free breakfast foods ok, mostly breads/carbs. Location was nice, convenient.

"good enough"

3
J Terry Scott W, Lenexa, United States 13/10/2015

we wanted to stay in B&B in keys but all sold out. Best Western was the only thing that wasn't full. It's not a bad place for it's cheap price if youre looking to save money. Just very bland, plain and good enough. Just a place to sleep and swim in pool. We explored all the islands and Key west, so we didn't care about luxury to save a few bucks.

"lovely hotel far from the noise!"

4
User 13/10/2015

went there with family and spent a great timeafter we found the room was HUGE!!! breakfast was so full of continental or buffet options we were really full afterwards...close to the main area but farenough to be able to rest....we'll definitely recommend the hotel...

"Try the mahi bites at the Cheekie Hut"

4
James G, Georgia, United States 13/10/2015

Pool side room was quiet,breakfast had abundant choices, Judy the bartender very friendly. My only disappointment was the shuttle does not operate early morning when we needed it to go to the airport at 0630.

"Comfortable, clean & friendly staff"

4
Paul D, Tampa 12/10/2015

Hotel was basic for Key West. Staff and amenities are good. Nothing spectacular but you will not be disappointed. Staff are very friendly and wish to make your stay as comfortable as possible. Pool area and Cheeki Hut are nice and staff their is great.

"Trip to the Keys..."

5
Daddyosr, Fort Lauderdale, Florida 11/10/2015

Clean rooms, great pool. Food at the bar, and breakfast was good...But what makes your stay is friendly smiling faces, Connie at the front desk was very welcoming, and great service from Judy at the bar... When we are back in Key West..this is where we will stay

"Noise and water leak"

3
Arthur W, fort lauderdale, United States 11/10/2015

this hotel sits right at the end of Key West Airport and the noise is terrible if you are looking for peace and quiet. Jets wind up and start you can wave to the passengers on the jet! We experienced awater leak and no response from the front deak when we tried to call it in. Paid $170 for a room and experience no worth $50

"If we ever get to go back!!!!"

5
User 09/10/2015

We enjoyed our stay here very much! It had beautiful landscaping and very clean! The room was extremely comfortable. We especially liked that special consideration was taken into things that are nice to have in a hotel room. Bottled water, paper plates and utensils, coffee and tea. Well thought out and very roomy!!

"Weekend get away with the family!"

4
Roslyn J, North Miami, United States 05/10/2015

I found the room to be clean and comfortable. I like the free breakfast in the morning it is very economic and convenient for me and my family. the kids loved the pool a whole lot. We enjoyed are stay at Best Western.

"Perfect for a returning visitor!"

4
BohemianDream, Colorado Springs, Colorado 04/10/2015

I won a trip to KW and this was the hotel they paid for me to stay in. I have been to KW before so I realized a few things about this hotel before going based on the location: I would have to take a cab or bus to get downtown ($2 for the bus, ask front desk for schedule, cabs run $15-20), I would hear planes from the airport - this didn't bother me much, and I would get ocean views! The room itself was nicely updated and clean. The shower drain was broken and handicap handle was placed awkwardly. Nice balcony though the screen needed repairing. Quiet as far as other guests went though the garden crew in the morning was loud. Surprised by how comfortable the bed was - just great! The safe was not working which was a little inconvenient. The Cheekie Hut had decent food and friendly staff but expensive drinks. The pool was clean and perfectly refreshing after a day in the heat. Breakfast is served until 10 which was great, variety of options. Close to Smathers beach but far from the rest of the the action. I would rather stay in a guest house for a more authentic experience but this was a fine place to stay for my time there :)

"Best Western Key West Resort Inn"

3
Rebekah G, Winnipeg, Canada 04/10/2015

Great location with big clean modern rooms, high speed internet, nice pool area, great food served at the Tiki Hut. Good continental breakfast every morning. Great place to watch sunrise. Not to impressed with overall service and check in/check out service.

"Best, Best Eestern ambassador rossort ever!"

1
User 04/10/2015

The staff was very kind they listen to all your need and then some. our room was as we asked for over looking the beach, the snack bar at the pool was great you can order fresh fish sandwish, counch etc!

"First time at property"

5
Ken S, Naples, United States 04/10/2015

Great location in Key West, good value and staff. Would recommend for anyone I would stay again. The bed was comfortable, good desk for doing paperwork. Would be nice if pool was open longer but it was still a relaxing spot in my trip

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