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Best Western Premier East Midlands Airport Yew Lodge Hotel, Kegworth

4.0/5  - basé sur 1540 notations.
Packington Hill, DE74 2DF, Kegworth, Great Britain - See map

The Best Western Premier East Midlands Airport Yew Lodge Hotel in Kegworth Village is both modern and stylish, situated just five minutes away from East Midlands Airport. This Best Western proves a great hotel near Derby, as you’ll only be 20 minutes from the UK’s most central city. Holidaymakers, families, global jetsetters and business travelers will all benefit from a comfortable stay here, as Sleep and Fly packages are available to all. If you’re looking to organize an international wedding - with friends and family flying in - or do business in an accessible and well-equipped conference suite, you’ve found yourself in the right place as the hotel boasts outstanding features to match its enviable location. These features include extensive event suites, state of the art fitness equipment, award winning cuisine and a relaxing spa, meaning the hotel has much to offer no matter your reason for stay. The Best Western Premier East Midlands Airport Yew Lodge Hotel is easily reachable by plane, train and car, making your life just so convenient for however long you stay. This East Midlands Airport hotel really is a hidden gem offering optimum comfort to all guests. You’ll feel completely at ease thanks to the relaxing country house feel, with plenty of opportunity for rest and rejuvenation. Choose one of our 114 standard, executive or superior rooms, and enjoy a film on your 32-inch LCD TV - whilst feeling cozy in your complimentary bathrobe. This Best Western is also a dog friendly hotel, so for only a small fee your furry friend could be sat right next to you. Book dinner with your room (to avoid disappointment) and dine in our amazing Marco Pierre White New York Italian Restaurant. For Sleep & Fly packages please call CRS to book on 08457 76 76 76.

Best Western Premier

East Midlands Airport Yew Lodge Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1541 guest reviews
NOTE ISSUED
Excellent
713
Very Good
524
Average
193
Poor
76
Terrible
35
REFER TO NOTICE
Business Business
235
Couples Couples
649
Family Family
280
Friends getaway Friends getaway
239
Solo travel Solo travel
30
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Very hot and very noisy "

1
15/07/2018

We stayed here the night before my graduation, the room was so hot, we had the window open as there is no air con, however due to its proximity to the airport we were both awake for most of the night. We knew that it was very close to the airport, but disappointed that a 4 star best western premier hotel didn't have air con, as this would have meant we could have kept the window closed and actually had some sleep. We also had an issue with the shower (the room had a hand held shower for when your in the bath, and a rain head shower as the main shower). The rain shower temperature on is hottest setting was barely luke warm, I rang reception I was told that it had a safety lock on she said to just find that on the taps, we couldn't find it, I rang them again and a lady came to have a look. After some time messing with the shower and checking the one next door, she said, well that's just the hottest it will go that's it I'm afraid. She then said well just use the hand held shower instead. It was very disappointing and that the hotel is supposed to be 4 star with a shower that we literally couldn't use as it was too cold and to also find out that that is standard and normal. We have stayed at this hotel before and it was fine and the shower worked normally that's why we couldn't understand it. The service at breakfast was also very slow and very poor, not what we expected for a 4 star at all. This hotel has really gone down hill compared to when we stayed 18 months ago.

"Wedding Reception that impressed"

5
09/07/2018

We booked our wedding reception at Yew Lodge. We've previously stayed there and the hotel is clean, modern, has great food, brilliant facilities and we knew we wouldn't regret it. Debbie the wedding coordinator met and exceeded every request we made whilst Rob the master of ceremony guided us through every step of the evening whilst being exceptionally kind and courteous. The room was made up to perfection and they even catered for all of our "off menu" requests regarding decorations and some additional entertainments. The food was brilliant for both our buffet and the breakfast the next morning and the restaurant (a Marco Pierre White) is equally as brilliant. Would happily stay there again and all of my family who travelled from far and wide commented on how nice the hotel was.

"Fab, clean and friendly"

4
07/07/2018

Stayed for 1 night prior to a holiday in Spain. Room was nice. Weird how.it had vinyl on the floor but soon realised it was because the shower leaked into the main bedroom. Mattresses need turning more often. We did our own otherwise we felt that we were sleeping upside down. Reception staff great. Friendly and very polite. Would certainly use again. Good value to park the car for a week and stay a night for less than £100.

"Sunny delights in Kegworth!"

3
06/07/2018

I stayed over at this hotel the other evening in preparation for a meeting the following day. First impressions it was ok however the exterior requires updating in places and the hotel is currently updating internally. One major issue...the lift did not work! Also the bar prices were slightly high but then it has got a name attached to it! The food was acceptable both breakfast and lunch were well presented, hot etc. Considering what I paid for my overnight stay it was comfortable, clean and comparative with other hotels of this ilk.

"Superb room, great spa and fabulous restaurant"

5
25/06/2018

We stayed in a superior room for one night and added dinner, breakfast and spa treatments, all booked direct with the hotel. Reception was quick and efficient. The room was fabulous, every detail well thought out and lots of extra nice touches, the meal in Marco Pierre White's restaurant was excellent, good food, nice atmosphere, good entertainment and the staff were really great. Reeds Spa was lovely - a great bar to chill out in between treatments, good staff and fabulous treatments enjoyed by myself and my husband included a full body massage, a facial, a pedicure and a manicure. If we had to make constructive criticism?? Well,I did jump when we entered our room on arrival to find a guy in there, a staff member it turned out and doing last minute checks apparently but I initially thought we had been given someone elses room key - as we were after the usual check in time, perhaps this could be done prior to this to prevent the unease it created? Secondly the restaurant may need to increase their supply of wine glasses as we were asked 5 times during our main course alone if we still needed our wine glasses as they were short in supply. It didn't detract from our overall enjoyment though and looking forward to return soon!

"Wedding"

5
24/06/2018

Visited here for a wedding of a friend on a gorgeous Sunny weekend. The hotel looks massive from the outside, though the exterior looks tired in places and the garden could do with some TLC with worn benches and garden furniture. The interior, in all areas, is very welcoming and finished to an extremely high standard. When we were there it was obvious that they had an ample number of staff who were all very approachable and helpful. Drinks in the bar were reasonably priced, and if the standard of food received at the Wedding function is an indication of that on offer in the restaurant I would thoroughly recommend it. The wedding itself ran seamlessly, with staff on hand yet invisible at key moments with what I am sure is n incredible amount of hard work behind the scenes. Car parking can be an issue I would imagine. On our visit there was the wedding of 100 people, many of whom stayed, a training session by the NHS, plus visitors to the health spa and diners in the restaurant. If you add to this the people leaving cars for airport transfers - when the hotel hosts more than one event I imagine spaces to run out quickly. Although we didn't have the need to stay here overnight, based on the experience of the hotel we had through the wedding attendance we would recommend people stay here or even visit for a short time to make use of the facilities. It is something we would seriously consider. 4-star AA rated. Excellent food and bar lounge facilities. Rough around the outside. 2 electric vehicle charging stations (subject to car park not being full). Seriously consider visiting this hotel.

"Brilliant "

5
23/06/2018

Fantastic place to stay if you are travelling from East Midlands airport. Large carpark to leave your car in, transfer services are brilliant - no waiting around at all. Family room was huge with comfy beds. Loved the elemis complementary items in the bathrooms and the food in the restaurant was superb! Highly recommended.

"Fantastic place to stay especially if travelling from East Midlands airport"

5
18/06/2018

Really lovely greeting on arrival and receptionists couldn't be more helpful and polite. Very easy parking on the premises. We left our car here for a week and we're given free transport to the airport by minibus and the hotel organised a taxi to pick us up on return ( included in the price).we had a lovely comfortable and spacious room. Ate at the Marco Pierre White restaurant on site and had a delightful meal. Highly recommended and great value.

"Hidden Gem!"

5
14/06/2018

I stayed here on route to a family gathering as a midway stop. Reception staff were so happy and helpful on check in, the room........they have Elemis products!!!!! Little ginger bread men in packs for your morning cup of tea and the fluffiest towels. I even had a swim, they have such a lovely spa. Cleanliness is amazing, which for me is everything. Don't bypass this gem for the other brands it has more to offer.

"Fantastic hen weekend"

5
12/06/2018

It's been a couple of weeks since our stay, but I wanted to say thank you to the team at Yew Lodge and Reeds for making my hen weekend really enjoyable! We were welcomed from the moment we arrived and really looked after from the room we had lunch in to the treatments and the room we had for dinner. I have been a few times before for the day, but all 10 of us found a way to relax and unwind as well as celebrate my hen do. As a result of our stay, my fiance and I are also looking at going back for a few days after our wedding.

"Really good hotel and service.."

5
11/06/2018

We booked this through Holiday Extras ‘secret hotels' and were very pleasantly surprised. When we arrived there was a wedding going on so was quite loud but the receptionist told us they would be going to eat soon so normal service would be resumed. We had a nice room on the first floor, not outstanding but perfect for what we needed. We ate in Marcos and were served by a lovely guy who tracked down the cd that was playing in the background as we liked it so much. Our journey to the airport was painless, having told the receptionist the day before what time our flight was she had arranged the taxi, which was waiting for us when we came downstairs. We left our car keys with them (your choice) and were given instructions to ring when we got to baggage reclaim on our way back and they would send a taxi. On landing we did just that and again the taxi was outside the door waiting for us.. We would absolutely use them again!!

"Mr Wayne Cooper"

1
03/06/2018

Had a great wedding at this hotel today but come 12.00 no bar even for residents. Staff informed us that residents would be able to buy drinks on our room after this time. The night porter was having none of it , he was too busy. Well after our hosts spending thousands on the day and plenty of money going over the bar all day this seems very poor.

"Customer service at its absolute worst."

1
03/06/2018

I booked this hotel through holiday extras to leave my car at this hotel for a week and for my family to sleep at the hotel for 1 night on our return from a night flight. Upon arrival, the staff were impolite, unfriendly and unhelpful. I figured they were just having a bad day. When we arrived at the hotel after our night flight, it was approximately 2am. The man on the desk checked us in and then told me breakfast is between 6.30 and 9.30am. I asked him if breakfast was included in my package and he looked at something and said "YES". I had booked this hotel and parking almost one year prior to actually going, so I was surprised when the night desk clerk told me we had breakfast in our package. He told me check out is at 11am. When we finally got our kids off to sleep it was 3am. I decided to wake our children at 8am so they could eat breakfast before check out, since the last meal we ate was lunch at our hotel in Fuerteventura at 1pm the day before. None of us had slept well as the beds were extremely uncomfortable. The room we had on the third floor was extremely hot. I wasn't comfortable sleeping with open windows since I didn't know the area.The standing fan that was in the room was filthy and covered in dust and since the room was so tiny we would have all inhaled the filth from the fan, so using that was out of the question. So, after not much sleep, I woke my kids and we staggered down for breakfast. We walked up to a small buffet that appeared to be in need of restocking. A waitress approached us and asked me what my room number was. She looked us up and down and had a slight scowl. My children commented later and asked why she looked at us that way. We then went and put a single sausage on our plates. (My children aren't big eaters and would have probably only eaten one sausage and one slice of bacon with toast.) There was no other cooked food apart from one dried up egg so we stood and waited for the chef to bring more food. Then the waitress reappeared and in front of other guests she said "Breakfast is not included in YOUR package, so we will be charging you £12 per person for breakfast". I felt embarrassed as I knew we all looked exhausted. My kids stood there looking half asleep with one sausage on a plate. I asked her if she was sure because of my conversation with the night desk clerk and she scowled and said with an attitude "yes, but it's not my fault". We were exhausted and hungry but after the pompous attitude of the waitress, feeling embarrassed in front of other guests I wasn't going to give this hotel another penny. I went to the front desk and told them what happened. A receptionist called Kay looked very compassionate and started suggesting they may be able to do something. Then, another extremely impolite cold receptionist called Davina looked very happy to say "It's not in your package there is nothing we can do". My husband and I have travelled extensively and worked in the Pacific, Americas, Europe and Africa and I have never EVER experienced such rude staff in any hotel. This was by far the worst customer service I have ever experienced. We had just returned from week at a wonderful hotel in Fuerteventura with exceptional, outstanding customer service. But I must say, one night at Yew Lodge Best Western sucked the happy right out of me. However, I smiled as I watched my kids enjoying their McDonalds breakfast on the way home, soon after leaving the Yew Lodge!

"Not good for singles"

2
03/06/2018

I actually like this hotel. The food is consistently good, the spa facilities though often crowded/busy are a nice bonus but I don't like the way they treat single travellers. You're always told there are no single rooms, only doubles and there's no discount, even though you're only having one breakfast, using one set of towels, etc. That I can cope with BUT and this has happened several times now, I've arrived to a room with a small bed pushed against the wall, one set of pillows, towels, toiletries, etc, basically, a single room for the price of a double! A return to reception and they happily move you but it shouldn't come to that. This issue aside, it's a great hotel. Some rooms are better than others, the bar is a bit pricey but bedrooms are clean and comfortable, staff are friendly and efficient and I'll no doubt be visiting again, as they have some great events. This policy of shafting solo travellers does need addressing though.

"Fab Spa Day"

5
30/05/2018

Visited on 29 May for a Spa day with my mum. We used the gym, sauna, pool and steam room before having afternoon tea for lunch and pampering treatments to finish in the afternoon. Staff were very friendly, helpful and professional. We both had a thoroughly enjoyable day and will definitely be going back.

"Excellent"

5
28/05/2018

Having arrived after a very long journey we were told the hotel had no record of our booking!! Straight away this was sorted & we were given an executive suite, which was lovely. Very quiet area of the hotel with lovely rooms and comfy bed. Little added extras like the 3 different bottled waters, elemis products in the bathroom and robe & slippers. Very friendly staff throughout the hotel. Lovely swimming pool, and spa. The guys in the spa bar even keep the bar open for the football which was fab. Everywhere was very clean. We will defo go back there.

"Totally Relaxing"

4
28/05/2018

I Stayed here for a work conference for one night and although I arrived very late I woke up the following morning really relaxed and ready to go. The room was really well laid out with everything that you'd expect from a hotel for the price.

"Spa and changing rooms needs a serious deep clean"

2
18/05/2018

I'm a member of this hotel spa and pay by monthly direct debit. In recent weeks I've slowly noticed that the facilities are becoming very neglected and dirty. The changing room floors are always filthy with muddy marks and water everywhere ( why is this not kept on top of on a regular basis?) The addition of plastic matting on the floors would help keep the floors drier on top and regular mopping should be done to stop all the bacteria and dirt being transferred into the poolside and pool/ Jacuzzi itself. The Jacuzzi itself also has broken jets in the rear of the seating area, no air pressure comes out of them. The steam room needs better deep cleaning as it is slimy to the touch and dirty on the floors and walls around the sides and under the seats - visible tide lines where it hasn't been cleaned. The drain on the floor of the steam room looks clogged with matted hair and festering debris which later in the evening becomes smelly. The use of steam room oils is absent also to keep the room smelling fresh. Why aren't there check and tick sheets located around the spa /changing rooms to ensure the staff are checking and maintaining the cleanliness and presentation of the facilities? The Management need to structure a better approach to 'regular' checks with the staff and ensure this is being kept on top of. Also there're a lot of facilities that seem to be constantly out of order. My Mother is also a member and is getting frustrated by the ladies showers being left out of order for weeks on end, with no sign of repair! She has told me on several occasions she's had to queue for one sole shower out of 4 because the other 3 are all broken and closed - why haven't these been fixed? Also the Sauna has broken lighting inside, the shower next to the foot baths trickles water out and doesn't work properly, the lights are blown in both showers next to the pool and the mosaic tiles look grubby and could do with steam cleaning. The spinner that dries your shorts is broken in the men's changing rooms also. This place could be superb if it were properly maintained. It's a busy place and needs to be looked after better, so as to ensure the regular members aren't left facing a dirty venue, once the day visitors have left.

"Park and fly "

5
16/05/2018

Just stayed here again before flying out to Madeira, excellent and efficient service from the beginning. Checked in and went for a walk in to the village for a few drinks and a meal, in the morning went for a swim and a sauna before enjoying a full breakfast. The taxi service to the airport was on time. We also stay on the return journey and it extends our holiday and takes away all the usual stress of going abroad.

"relaxing break"

4
15/05/2018

Lovely large hotel, nice clean and airy. Good size rooms, only problem we had was the shower did not work very well, coffee and lovely biscuits filled up every day and shampoo etc. All staff were very friendly, the spa area was clean and we only used the pool once. We had a meal in the Marco piere white restaurant and that was first class, as was the breakfast the next morning, everything you could imagine or want was available, full selection of everything and staff promptly filling up tea and coffee. Very close to the airport but we were on a steam train weekend at Loughborough and that was just a short 15/20 min drive There are a couple of old fashioned pubs to walk to within five mins of the hotel The hotel is very close to the Airport but we did not have any issues with the noise from aircraft and quite enjoyed watching them come in, close to the hotel

"Busy Weekend"

4
14/05/2018

Another visit to this Best Western. Room was very nice (new I think) Breakfast was the usual but the pancake option was good for a change. Had dinner in the restaurant which was very nice. Did not use the spa or leisure area.

"Filthy spa"

2
13/05/2018

The Reeds Spa which is part of the hotel. The amenities; a gym, pool, steam room, jacuzzi, sauna all of which are well kitted out on a contract or casual pay basis. However the reason I wont be returning to this venue is due to the state of cleanliness. The changing rooms- filthy floors making it hard to change in. There was also rubbish in some of the lockers. The Steam room- not cleaned properly there is a line of black mould on the floor and the walls are dirty. Sauna - dirty floors in and around. Light bulbs in the ceiling not working. Around the pool - dirty floors, steps, glass panelling. There are two foot tubs which are filthy around them and I found a loose screw which could have been trodden on. Showers around the pool - disgusting. There was a clump of hair on the floor that was there on my last visit. The tiled walls need a good scrub. Rest area near pool - could do with a clean. In this kind of environment bacteria will be breeding like mad. There is a lack of any type of good cleaning regime. I strongly suggest to the management that they shut the spa for a day and give it a complete deep clean before it makes someone ill!.

"Reunion"

2
08/05/2018

Was there Sunday Lunchtime for a work reunion. Didn't find the staff very friendly or chatty. The room and facilities were good and the food was good for a buffet. I was appalled at the price of drinks. A large glass of wine, either white or red, was a staggering £10.50. My friend went to the bar to get 3 large glasses and had to go back to get more money. The barman should have suggested getting a bottle which would have been cheaper but he didn't. I have never paid more than £7.30 for a large glass before. I won't go back. I hate having the feeling I'm being ripped off but certainly was this time.

"Stayed following return from holiday"

1
07/05/2018

We booked airport parking and 1 night stay following our return from holiday and one arrival at 2am we where given directions to our room. Considering the hotel was aware that this was a night stay following a 7 day holiday I was surprised and disappointed to find that we had be put in the furthest part of the hotel. Baring in mind we had heavy suitcases, We had to climb a flight of stairs then walk down a number of corridors to be greeted by another 2 flights of stairs down into what can only be described as some sort of basement. Although the man on reception did offer to help he already told us how busy he was clearing up after a wedding and it didn't seem appropriate to accept as we felt he would not be able to carry such large cases due to his age and physique. Although we were grateful for the offer. He also gave poor directions so we had to return to reception to ask again on how to find such remote rooms. When entering the dated room, (which we later found out that these were previously staff quarters) we immediately got into bed due to the time. Unfortunately our sleep was none existent due to constant voices and doors slamming all night, which echoed along the corridor. In the morning we noticed we where very near to some form of kitchen so it is possible that these rooms are still used by staff hence why the activity didn't stop all night. All in all it was very unfair of the hotel to give someone with suitcases a room so far away from the main reception without the use of a lift and also to expect residents to find such rooms without assistance. Breakfast was like a cattle market and it was like some form a econony all inclusive hotel having to queue for ages to make a slice of toast, however i assume we could have tolerated this if we had had some sleep. The whole reason for staying here was to have a relaxing night following our flight home from our holiday, however i wish we'd had just driven straight home. I don't normally like to leave such negative reviews but on this occasion I think people need to be aware of this hotel if they are hoping for a relaxing quiet stay before or after their holiday, as this is not one to consider(in my opinion and recent experience)

"The place was "Humming""

3
05/05/2018

Booked in for 2 nights whilst visiting a relative. First impressions, a bit like a Premier Inn but with more facilities. First problem, extractor fan didn't work in en-suite, leaving an odour ( albiet our own) in the room. Complained to reception, standard corporate answer:- your remarks are noted , maintenance have been made aware, In other words " go away little man" we don't care you will be gone soon. So next, bath robe dirty. Next noisy fan in the space above bedroom,they weren't bothered again. Next, the hotel is located on the fly path of airport ( till the early hours) so don't leave the window open. The facilities are excellent BUT if you are not going to use them go to a Premier Inn.

"A spa day"

3
29/04/2018

We had a group of girls for a 30th Birthday. The booking included two treatments including lunch which was booked with spabreaks.com this stated that robes and slippers were included. when we arrived and asked for the robes they have ran out of robes and said we you have to clarify with the booker to have the robes and slippers! This should be a requirement regardless!! Eventually this got sorted however, some of the staff were quite rude with their tone to us but some staff were pleasant to us. Lunch was not great at all! even though yet again the booker from spabreaks.com have said Marco Pierre will be included which we had sandwiches and scones per person which wasn't enough of us. Complementary was offered but not good enough. The treatments were amazing! The staff there were nice and pleasant just a shame the other staff at reception are not. Overall I wouldn't say Ii would go back again and if you do book with spa breaks make sure you clarify everything with direct of the spa instead as things are unorganised of getting the wrong information etc.

"Great hotel and delicious meal at Marco Pierre White restaurant "

5
29/04/2018

We stayed on Easter Sunday as part of a package where you could park your car in the hotel car park for the duration of your holiday, as we were going to the airport early easter Monday. The staff on reception were lovely and helpful, the room was really good and had complimentary Elemis products which are a nice touch. We had a meal at the Marco Pierre White restaurant which we highly recommend as the food was delicious. It was a fabulous way to start our holiday before our early departure to East Midlands airport. Would highly recommend the hotel and the restaurant.

"A spa day"

2
23/04/2018

My wife and I received a voucher from our Son & Daughter in Law for a spa day with lunch at The Reeds Spa. First impression on entering was quite pleasant and the staff member who dealt with our registration was ok but not very attentive. Asked us what did our voucher cover and what time was our treatment etc when all this was already on the system monitor in front of him. First time ever that we had to pay for the hire of the Bathrobes. Without one, it would mean you having to change back to your clothes after being in the pool to come back to reception for the treatments. Then when treatments were completed, you then had to change again to go back in the pool. Lunchtime, change again to your clothes to go back to reception for the lunch. After lunch, same again to go back to the pool. A bit of a nuisance to say the least. So make sure you hire a bathrobe. Fortunately we did, but for anyone not doing so, you now know the downside. Whether it was the timing of our treatments or not, I did not get to use the swimming pool. Having used the sauna and the steam room etc, each time I went for the pool, it was taken over by an exercise class. Do 7 persons really have to take over the whole of the pool area to do standing exercises. Why can't the instructor request them to stay to one side of the pool so that others can enjoy swimming. Also, does she really have to be shouting all the time and disturbing those who are using the adjoining realxation room. As for the lunch, it consisted of one round of sandwiches, one scone and a small bowl of cut fruit plus a beverage of your choice. The guy who was nominated to carry out the task of serving the Latte was either inexperienced or really was not bothered. He kept practising his golf swing behind the bar area and seemed to more interested in going to check his monitor in the back office. By the time I got the Latte which by the way involved the simple task of pressing a button on the machine, I had eaten my sandwiches and was half way through the scone. Just as well he does not work in a busy environment. As for the spa, the out of the steam in the steam was not the best and the water fountain did not work. The clothes dryer in the gents changing room was out of order and as previous reviews, a lot of the locking mechanism on the lockers were not working. My wife told me that three out of the four showers in the Ladies changing room were out of order. On finishing our lunch and this is really a matter which needs to be sorted out instantly. When the staff member who has a degree in Sports Science but on the day seemed to be checking people in, sorting out bathrobes, serving lunch etc came to clean the tables next to us, he was very negligent in carrying out the task or had not been trained properly. It is a requirement with the cleaning additive he was using to spray it on the cloth and not directly on to the table and leaving the overspill drift to the adjoing table and seats. This is the whole purpose of applying it on to the cloth and not to spray loosely.he removed the dirty plates and cups and placed them on the table which he had just cleaned. When he had finished, there were crumbs on both tables which were supposed to have been cleaned. Anyone using this cleaner should have been notified of the way to use it.

"Ideal"

5
21/04/2018

Had a quick overnight stay here before our holiday and really can't fault it, from the start the reception staff were brilliant and this continued through the night with all the staff Would definitely book again, so friendly

"Couldn't fault"

5
16/04/2018

The hotel was really nice. The staff were friendly and very welcoming. Having a restaurant downstairs was very convenient. The spa, fitness and pool on site were an asset. The breakfast buffet was yummy with a variety of food for everyone

"Very good weekend stay"

5
04/04/2018

Stayed at this hotel for the weekend at the Submariners Association AGM and had a brilliant time the staff were excellent. The two evening meals that they put on were extremely good and well served and hot. The bar staff were worked extremely hard with over 150 hard drinking Submariners there but they coped extremely well. Rooms were well appointed. Breakfast both days was very extensive and good all in all had a brilliant time

"Hotel staff great but food questionable "

1
02/04/2018

We arrived for the motor bike racing weekend at Donington. Unfortunately, three of us became ill after the first meal and we can only think it was here, as we had not eaten anywhere together previously. We decided to have a meal at the Marco Pierre White restaurant attached. Unfortunately we were disappointed with the undercooked kalamari and the over cooked salmon. To his credit, Giles, head waiter was very apologetic and we had the cost of the meal refunded. You might say this was a good result but a good evening would have been for us all to enjoy our meal - alas this did not happen. To end on a positive note, Michael and Joanna in the hotel were ace.

"Spa day"

2
28/03/2018

I purchased a spa day off groupon for my mum for Christmas as I thought it would be nice to spend some time relaxing. We visited on the 16/03, on arrival we found the guy on reception was not very attentive, he didn't have a great deal of time for us and we felt like it was a hassle him showing us the facilities, we were surprised we had to hire robes, as we wrongly assumed they would be included within the package . The lockers in the changing rooms were frustrating because half of them were broken and would not lock. We proceeded to our treatments which to be fair were good. However after, we thought we'd go in the spa area, the jacuzzi was cold and the steam room had no steam in it. I feel like the best part of my day was the scone I got with lunch, it was nice. Unfortunately the overall experience was very disappointing.

"Sps day"

2
26/03/2018

I'll start with the positive, the lunch was lovely, the shower was great and the guys on the afternoon shift really helpful. However... We've been here before and it was ok, but this time wasn't. We were on a Groupon and when we asked if we could upgrade our treatment they said policy wouldn't allow it - this has changed since last year, but they spoke as if groupon customers were second class citizens - don't do them if you don't want us! There were far too many people for the space, often there was nowhere to relax. Even if there had been, the group of squealing teenagers in the pool area would have made it difficult. The place was mainly full of ladies on spa days, and they had sport on TV all day - which attracted a group of gentlemen from the hotel who proceeded to shout loudly at the rugby - again, not very relaxing. The final straw for me, was I was made to feel a freak during my very bad pedicure - she moaned the whole way through because my toes touched and smudged the varnish - use a toe separator, that's what they are designed for! Basically I wouldn't go there again!

"SUPER HOTEL"

4
22/03/2018

Arrived to a warm welcome and check in was swift. The room was a good size but no carpets. The only complaint is we would have liked a bath rather than just a shower, but the water pressure was very low which made the shower easier as a bath would have taken an age to fill. Many little extras in the room which was nice. Had a meal in the Marco restaurant which was very nice and good value as we were on the special deal which included any choice from the main menu which was rather surprising as in most places you have to pay a supplement. I think that only the steak had an extra charge of just £3. The staff in the restaurant where very friendly especially the "french" gentleman which had a good banter. Made everybody welcome. Breakfast is a buffet style but the chef is on hand for any requests you have. Did not get to use the Spa as we did not arrive in time, but it all looked very nice, Would recommend this place to stay as a good deal and we will be back.

"Lovely cocktails, shame they stopped serving them early"

3
19/03/2018

Came here for a hen party one weekend in March. Initial impressions were very good - modern decor in public areas and welcoming reception. We had a drink in the bar and were then shown to our table for afternoon tea, which was pleasant. Upon arrival in our room, we found it to be quite small and very dated. It was, however, generally clean and in a relatively good state of repair. The afternoon was spent in the spa which was a relaxing treat. Some instructions on the inside of the lockers would have been useful; fortunately, we were passed a single laminated page of instructions that was “floating” around. We had an evening meal in Marcos which I would say was acceptable but nothing to shout about. We were asked to vacate the table around 22:30 as the staff were setting up for breakfast and shown to an area of the lounge whereby they had made the effort to rearrange the furniture in order to accommodate our largish group. The bar was still open so we attempted to order some cocktails, at which point we were told that the bar staff were unable to make us any “shaker” cocktails as it was too late in the evening, which ruled out drinking any more alcohol for me. I was very disappointed by this; at nearly £10 a drink and with a party of 9, most of whom were drinking cocktails, 22:45 does not seem like a reasonable time to stop serving. Were we being rowdy and abusive, I could understand it, but we weren't. Others in our party ordered “normal” drinks, but by 00:30 the bar had closed completely. Breakfast was very nice with a good selection. Would I stay here again? For business, yes. For pleasure, no. Not when they stop serving cocktails at 22:45.

"We came for a meal"

5
19/03/2018

The meal was excellent as usual all the food was really good the waiter was Giles he was absolutely brilliant my teenage boys and there friends thought he was the best it was my sons 16th birthday on the night and he came with a birthday plate singing happy birthday to him he was a great laugh he really made the night great thanks giles

"Another great stay"

5
18/03/2018

I have visited this hotel a number of times. This time I had a suite room which was fabulous, reception were pleasant and the food delicious as always. Restaurant staff all seem to be fully aware of the local business men and women staying with them and really do treat everyone with the utmost respect. The only thing which I could remotely give as critism would be to possibly put something in the room about noise volume and to respect the visitors in the surrounding rooms. With a number of young people visiting on business, they seem to get together in one room, crank up the volume and treat it as a hotel room party. I see I'm not the first to mention noise as an issue and at times it is completely out of your hands however, a gentle reminder in each room could do the trick. Keep up the good work guys!!

Yvonne H, General Manager at Best Western Premier East Midlands Airport Yew Lodge Hotel, responded to this review
Dear GroveKA Thank you for taking the time to write this review your feedback really does mean a lot us. I'm delighted you spotted and highlighted the small details, looking after the individual to they feel valued and respected is our ultimate customer service goal. I'm sorry about the noise, we are looking into signage for such events. We really do value your feedback and use to make the experience of new and returning guest better so thank you again for taking the time. Best wishes and hopefully see you again soon. Yvonne Hyde General Manager

"Shouldn't be on spabreaks.com!"

2
16/03/2018

I booked this as a spa break during a business trip. Oh dear. This is not a spa. It's a hotel with a pool. A small pool. A very very average gym. They should not be selling packages on a spa website. When I arrived a bit early I went to reception, said "sorry I know I'm early but with check in being at 3:30 it seems quite late to use the spa so is there anywhere I can leave my stuff please?" "Yes, you can still use the spa" the young female receptionist said. "OK...." I replied... 20 seconds of nothing.. "so I've never been here before, any clues to me as to where it is?" "it's in the next building over there" I didn't feel very welcomed. I mean I wasnt after a guided tour, but just some acknowledgement of common sense that I wasn't familiar with where I was or my surroundings. So anyway, I first I found the bar which was great as I hadn't eaten. I ordered my food and a coffee. A pot of sugar was brought to my table. 20 minutes later the woman that had served me was nowhere to be seen. So I asked the barman and he laughed and said god knows where she has gone. To be fair mistakes happen and he brought my coffee over. However 30 minutes later still no food. So I asked the same man "has my food been forgotten too mate?" to which he laughed and said "no we sent someone to get it god knows where he is" and then laughed again. Funny. The food did finally arrive and it was nice to be fair. The rest of the stay consisted of kids running down the corridors all night, a disco under my room. Which is totally fine if I had booked a hotel. But I expected a quiet spa break. The rooms are very dated and need painting. The refreshments no coffee and just so dated water. Other than that I loved it haha

Yvonne H, General Manager at Best Western Premier East Midlands Airport Yew Lodge Hotel, responded to this review
Dear Mr King Thank you for taking the time to write this review on Tripadvisor. Regarding the title of your review, although I fully admit and take responsibility for some errors during your visit. I must stress that I feel we very much should be on Spabreaks.com. We have a great relationship with the company and receive very good reviews on the most part. We try and be as transparent as possible on Spabreaks.com and sell day breaks and overnight packages including accommodation and dinner and have 15 clear photographs of the venue. We have 1/3 of the pictures are of the spa with 2 of the pool and 1 of the Gym so guests can see what they can expect. Also the hotel website also has ample pictures as does this site. Sir, I sincerely apologise that you were directed in such a manner and I know you expressed concerns with our night team who passed it on to the Reception Supervisor who has already contacted you within 24 hours of departure with an offer of partial refund and a reduced price should you wish to stay again. I'm sorry the food took a while to arrive in the Spa I will look into this but am glad you enjoyed it when it arrived. The rooms do have tea and coffee facilities, I'm sorry if coffee was missed this is not usual and we would have brought some immediately had we known. I do not know what you mean by the comment 'dated water' we us National Forest Water in a bid to support our local community and this is ordered and delivered weekly so is fresh and local. Mr King, I am really disappointed that we did not meet or exceed your expectations and am happy to discuss this with you further if require. Please contact me on 01509 672518 or email me with your number and I will happily call you to discuss. Kind regards Yvonne Hyde General Manager

"Superb!"

5
04/03/2018

Hotel is lovely, spa is definitely a place to relax. Great meal in the Marco Pierre Restaurant. Gille definitely made our evening, superb guy! He was very helpful & friendly and made our experience one to remember. Thank you :)

"Great Experience "

4
04/03/2018

The hotel staff was very helpful easy check in and warm reception, room was clean along with the swimming pool and spa maintained to a very high hygiene standard. However had food at the Marco Pierre White downstairs and was served by a guy called ‘Gilles' exceptional experience because of this individual very helpful witty and friendly I struggled to narrow down what I wanted to order and he assisted without any issues patient guy. Recommend the food to but ‘Gilles' is definitely the X-Factor of this hotel!

"Another fantastic experience"

5
01/03/2018

We took advantage of the Hotel's B&B and evening meal at Marco's offer the other weekend and once again enjoyed our stay immensely. Situated in Kegworth village, this Hotel is an ideal location for East Midlands Airport or great to visit just for a small break. The Hotel is quite quirky with the bedrooms on different levels and in the roofs due to the many extensions over the years. We had an Executive Double Room which was plenty big enough and had a lovely comfortable bed... just what you want after a large meal and several beers. The room was very clean indeed, although some of the furniture was a little dated but not tatty at all. (only because it was standard brown/wooden furniture) Free WIFI throughout the Hotel but can only use on two devices. Within the deal, not only was the room comfortable, you also had an evening meal at Marco's which was excellent, breakfast in the morning which was beautiful.. plenty of choice and access to their Spa. Overall, a fantastic experience and for £150 a great break away.

"Pre Christmas break"

4
28/02/2018

We visited here for two days just before Christmas 2017. We had originally booked for one night, then decided to make it two. We dined the first evening with two friends who also stayed overnight. The hotel and its facilities, the Reeds Spa were excellent. The room was spacious clean, comfortable and warm. We dined at Marco's both nights and had the Christmas set menu, which was excellent. The staff were very friendly and helpful. The price that we paid was quite reasonable. The buffet breakfasts were also good. We enjoyed the gym and spa, and made full use of it.We will be coming back here sometime in the near future.

"Over priced"

3
26/02/2018

Staff all very friendly and main bar and restaurant are very modern and fresh. Nice gym and pool... however the rooms are VERY dated and although clean dont warrant the price. Bathrooms are shabby with broken tiles (mainly due to some cowboy fitting them?) Fixings hanging off wall. Also my pet hate... one of those awful irons from 1800 that doesnt get hot. Its 2018 come on get some proper irons. Room rate doesnt include breakfast which is another £12. So for £107 this is over priced when put against others. Based on the bedrooms which lets be honest is where you are its at best £70-80 a night. I would stay again if an offer came up but wouldnt pay over £100. Its a shame really as if they tidy up the bedrooms it will be a great little hotel and warrant this rate

"Spa and Marco's"

4
19/02/2018

Stayed at Yew Lodge Hotel 17/2/18. The room was lovely and the bed very comfortable. We used the Spa facilities and the pool, they was great.The staff at the hotel are the best. They can't do enough to help and are very friendly..Muzzy and Helen in Marco's was lovely and made us feel very welcome. The meal was Fantastic. We will definitely be going again.

"Disappointed:( "

3
19/02/2018

I brought this spa deal off group on for me and my boyfriend for one of his stocking fillers for Christmas.. When we arrived , all the receptionist were stood there talking and laughing away.. they didn't even acknowledge that we was stood there waiting.. We then filled out our health forms and then had to pay £10 to borrow robes and towels?!?! We then had to ask where to go and they stated ‘just down the stairs and round the corner' No one showed us round. We had no idea how the lockers worked, where the pool or toilets were, where we went for our treatment? Where our afternoon tea was? I thought this was a very poor effort.. The spa was very limited and small, the jacuzzi could only fit about 4 people in and when it did have 4 people it in started to over flow and flood the spa. There was only 3 loungers to chill out on and a couple was on these the whole time we was there so we ended up just sitting on chairs which wasn't very relaxing. The pool was cold so I didn't even want to stay in there long. The afternoon tea we had was very poor, we got 4 tiny finger sandwiches, a tiny fruit salad and a scone the size of a £2 coin. We had no cutlery given to us and also had to ask for our pot of tea which was included.. by the time it came out we had finished our ‘afternoon tea' The only plus side to the day was that the back massage and facial I had was amazing. Big credit to Ellie (I think that was her name) a young girl with braces. She was amazing.. however, me and my boyfriend went to this as a couple so maybe it's an idea to make rooms big enough for 2 people.. this would of been nicer. To say this cost £35 each and then had to pay extra.. I sadly won't be going back here in a rush. I have been to spas which are a lot nicer and similar price..

"Spa day"

5
17/02/2018

Yew Lodge at Kegworth . Great hotel . Gym sauna steam room swimming pool and jakuzzi. Two treatments meal in Marco Pierre White restaurant and breakfast next day included in price . Staff where great really friendly. Room was nice and spacious . Food was amazing . We had the sharing plata and calzone ??second visit and was better than the first

"Wowcher - Afternoon Tea"

5
12/02/2018

Mr T and I had a wowcher voucher for afternoon tea given to us as a Christmas present and we decided to go this afternoon. It was a wonderful spread, there was small 'finger' sandwiches which were lovely, a selection of plain and cheese scones with Jam and clotted cream. The top tier of the high tea display stand was filled with a selection of cheesecakes, panna cotta, meringues, profiteroles. Presentation was lovely and we were invited to choose between proscecco, red or white wine. Pots of tea completed the afternoon tea. The staff were very helpful and cheerful, nothing was too much trouble for them. The restaurant looked very inviting. Obviously we didn't check out the rest of the hotel but the reception areas look welcoming. We looked at the menu for the evening as we have decided to come back and have an evening meal. I would definitely recommend the wowcher afternoon tea at Marcos. Plenty of parking and easy to get to from the M1.

"Service needs attention"

3
09/02/2018

Stay here frequently on business. The lift is dodgy. Some of the rooms have been refurbished and some haven't. The ones that haven't are poorly decorated and tired. The staff generally don't have any level of customer service. I often arrive late or leave early and the staff on reception can't be bothered to even look up from the desk and say hello. Asking to check in often feels like you are inconveniencing the person behind the counter!

GMYewLodge, Manager at Best Western Premier East Midlands Airport Yew Lodge Hotel, responded to this review
Dear Ms Emilie_K15, Thank you for your review. I'm terribly sorry to hear your comments regarding check in. I will be most certain to cascade this information to my team as this is not our usual high standard and feel most disappointed to read this review. I will also inform our senior team regarding your comments of an upgrade to some of our rooms. We are trying to refurb the hotel a floor at a time so hopefully this is something to look forward to in the coming future. In the meantime, is there any specific floor or room preference that you might have so that I can update your profile notes for your next visit? Kindly advise. I look forward to seeing you again. Regards Mamta Manani Front Office Manager

"Weekend stay for wedding"

4
06/02/2018

A whole group of us came down from Scotland to stay for 2 nights to attend a wedding. We really liked this hotel on the whole. The reception staff were very friendly & helpful. The hotel foyer & seating areas are very nice & relaxing. Our room was very comfortable but in need of a refurb. Loved the spa facilities. Great pool, steam room, sauna, jacuzzi. My little grandson who is not yet 3 loved it. Myself & a few others girls had treatments at the spa & they were wonderful. Really nice venue for the wedding on the Sunday. Buffet meal was fantastic. Breakfast food was very good. We chose not to have a meal in the Marco Pierre Restaurant because it was overpriced & the reviews on trip advisor were not great. We instead went yo a family Inn called The Otter Vintage Inn, only 1 mile away from the hotel. It accommodated 24 of us & was really good value & good food. leave this point to last as it's a shame to spoil a good review, however, a couple of the breakfast staff girls, whom also served us during the wedding, were downright sour faced. One in particular could not muster a smile for any of us. She was very rude on both mornings at breakfast & most unhelpful in getting a high chair for my grandson. I understand people can have bad days but this should not be reflected in your work, particularly when dealing with the public. The staff should be made aware of this as this is a really nice hotel. Definitely one of the better Best Western Hotels we have stayed in. Thankyou guys.

"Excellent hotel , Excellent service "

5
05/02/2018

Stayed here for one night before flying out on holiday from East Midlands airport . The hotel is very clean and the staff are very friendly and helpful. This is the 4th time we have used this hotel . Would recommend this hotel

"Two Night Spa Break"

5
04/02/2018

We decided to try a new location for a couple of nights so we chose this hotel on a search of the internet. When we found the hotel we were a little underwhelmed by the location as it is in a small town with private houses all around. However we were very pleasantly surprised by the interior. It is a smart modern hotel and the reception was conducted very professionally. Our room was on the 3rd floor but unfortunately the lift was not work in. We were offered assistance with our luggage but we didn't need it. We found our room and again it was very nice with all mod cons including a spa bath.there were complimentary bottles of water and the usual tea / coffee making facilities. As it was a spa break we had full use of the facilities, jaccuzie, Sauna,Steam room and pool. Towels and gowns were supplied free. Dining was of the highest quality as it is a Marco Pierre White restaurant. The menu had a wide variety of choice but I think it is not changed very often. The people who were in the restaurant were as you would expect very polite and courteous. The items on the menu were from the Italian /American style. The hotel is located approximately 15 minutes from East Midlands Airport so a little noise from planes arriving and departing is to be expected. It would also make a great place to stay prior to a flight. Overall we thoroughly enjoyed our stay. The internet is free and a login code is provided on arrival.

"Good Rooms but disappointing food"

4
01/02/2018

Hotel is above the usual best western although looking at reviews here , I think i paid top dollar. Staff all very friendly and competent . Room was clean and large very comfortable bed. Really disappointed in the Marco Pierre restaurant............carbonara was basically cheesy pasta with two slices of back bacon. Garlic bread was half a ciabatta and a subtle service charge of 10% added to the bill .

GMYewLodge, Front Office Manager at Best Western Premier East Midlands Airport Yew Lodge Hotel, responded to this review
Dear Leroquoz, Thank you very much for your review. All feedback is important to us to ensure we fine tune our operations to help improve our products and services. Really nice to hear that you remember the staff that you came across during your stay. they will be delighted with your feedback. I will also inform the Head chef directly regarding your food comments to ensure this is followed up. On a positive note, I'm glad the room was clean and comfortable and you enjoyed the large bed in the room. Look forward to welcoming you back again very soon. Regards Mamta Manani Front Office Manager

"A little disappointed"

3
31/01/2018

We stayed on night in January 2018 an d we booked for dinner, bed and breakfast. We paid an extra £20 for a superior room and were quite disappointed. We had done a similar thing last August and the room was lovely, having a large walk in shower in the bathroom and being really clean and new. The bed was enormous and we had a large room with a settee and table. This time we ended up with a tatty shower over a bath and a very small room. The bed was small and a little table and 2 chairs had been crammed into a space that wasn't really big enough. Everywhere was clean though. We did have our evening meal at Marco Pierre White's restaurant in the hotel and again, I was a little disappointed. The wine was £29.99 for a basic Sauvignon Blanc but the main disappointment was the lack of care over the food. We like the MPW chain but it can be a bit hit and miss and on this occasion although the food was nice, it seemed to be missing the little extras which we have always had before. I had the fish and chips and not even a piece of lemon to squeeze over it, no mushy peas and french fries (small portion) instead of the triple cooked, hand cut chips which are normally apparent. The staff were lovely and were obviously local and they lifted the event a little. When we came down for breakfast there wasn't a lot of choice on the fruit side of things and the chef was the only one who could speak and understand English. The rest of the staff were obviously not local. Even when we checked out and I was trying to complain about our room, there was obviously a communication issue so, sadly we just left it at that. The whole thing just smacked of cost cutting and a lack of care and I find it a shame that we will have to consider, quite seriously, whether we return to this hotel.

"Close to University Campus"

5
30/01/2018

Used this hotel when visiting my daughter, at the university campus. Close to airport, but surprisingly very little aircraft noise. Close to all amenities in Kegworth, and university Campus. Staff were excellent at check in, and very apologetic that the lift was not working. Rooms were clean, spacious and with a pleasant outlook. The complimentary spa facilities and pool were excellent. Very modern clean and appealing. The spa staff were helpful. Breakfast was not included in our rate, however, we were free to choose on the morning, at additional cost. Breakfast choice was excellent, an otions of continental or full English

"Functional "

3
29/01/2018

The hotel is looking a little tired , the rooms small , clean and well furnished . The restaurant is good and the staff very helpful . There is also a pool and gym which I didn't get chance to explore . Reception wasn't overly welcoming but ok

"SPENDING TME TOGETHER"

5
26/01/2018

My daughter and I had booked a Spa Package at this hotel. We had an upgrade to an executive room, at no extra cost, two spa treatments each, breakfast and a three course meal on both our evenings all in the price. The hotel was very nice, the room was very comfortable, there was free bottle water, coffee/tea/hot chocolate and biscuits in the room. The restruarant food was amazing, more than ample. The staff were very nice, they were attentive, professional and made us feel very special. Nothing was too much trouble. I recommend the cocktails lol They had entertainment on the saturday which was nice. The Spa was lovely, we had two treatments each as part of our package,The pool was very inviting and warm, they had a dryer to dry your swimwear as well has tongs for your hair. Will visit this hotel and spa again.

"2nd New Years Eve in a row"

5
22/01/2018

Food 1st class, as was the Entertainment, even better than last year. This last year has been brilliant at the Yew Lodge as daughter had her Wedding reception there and that was top knotch. Looking forward to our next visit as received a meal for two and a weekend break there as Christmas presents.

"New Year's Eve"

2
22/01/2018

Stayed here for the New Year's Eve Dinner Dance in an 'executive room'. The hotel would have received 4 stars from us apart from one big problem - No hot water for us to be able to get a shower before the big event - & unconcern about this from the staff, which is why we have only given 2 stars. We complained to Reception, who sent a maintenance man. There was nothing he could do as he said the boilers were working at full capability, but a lot of guests had been using the hot water. Reception did eventually offer another room to get showered in, unfortunately after we had endured a cold (not luke-warm, but cold) shower as otherwise we would be late for the event. Evidently quite a few guests were experiencing the same problem, with Reception staff seemingly unconcerned, as with us. We asked for this to be reported to the manager & also filled in the guest questionnaire, but no apology has been forthcoming. We waited to post this review to see what feedback we would get from the hotel - no-one has seen fit to contact us. One of the basics of a hotel stay is hot water. If the hotel cannot provide this for the number of guests, they should not be selling as many rooms. Beware if you are staying for a busy function.

"One night spa break deal"

4
22/01/2018

The hotel was clean, staff polite and efficient, restaurant was generally good. We paid extra for an executive room. This was nice, clean, but was not as large as I expected having paid more than a standard room (unless the standard rooms are very small). The spa experience was good. In the deal we got a 25 minute back and neck massage which was great. Overall we enjoyed a relaxing day/night and would recommend/use again.

"young at heart"

4
22/01/2018

We used this hotel for a 1 night stay and had parking our car for 1 week,we felt it offered good value for money,within this price the hotel transfers you to and from the airport.they use a taxi firm called arrow and i would also say we got good service from them.The rooms are clean and a nice size for a overnight stay.The resturant is on site with a Marc pierre white menu again very good service.The reception staff was quick and efficient.

"Private Party"

5
22/01/2018

Easy to get to location, centrally located, as we had 60 people traveling from around the UK. Extremely helpful Events Team. Clean and inviting, excellent food and service, staff were most helpful. Almost don't want to recommend too highly, as it is a wonderful find. The Spa and pool were also clean and with a bar area just outside, we could relax with a drink, without having to get changed out of our complimentary robes. The meal and disco were excellent, as too was the table service and in getting everything out together. Ok, maybe some of the bedrooms were a little old fashioned, but they were clean and warm and considering the hotel is so close to the airport, surprising very little noise. Although I did have to tear my husband away from the bedroom window, watching the planes! After a really enjoyable evening, we had a decent nights sleep and a very full breakfast. Also had free wifi.

"Perfect 2 night spa break"

5
16/01/2018

Enjoyed a 2 night spa break here, the deal was 2 nights in a superior room with dinner and breakfast in Marcos restaurant and 2 spa treatments each. It was well worth the price, the room was quite large and spotless. We enjoyed complimentary fruit and chocolate sauce, which you can just phone reception for. The spa was amazing and we were very relaxed after our massages. The food we ate at Marcos was outstanding and the service throughout our stay was definitely 1st class. I can't wait to book another stay and will recommend to all my friends and family.

"Nice place,shame about the food..."

2
08/01/2018

We were at a venue here which included food ( sunday lunch ) prepared by a chef...the food was a massive let down,there was around a 100+ people,firstly they ran out of food, the staff said it was because people who had eaten first, ate more than their share ( being greedy)secondly we were told there was fish ( lumps of white cod)also mushroom risotto or salad,1st people were eating roast beef.The food left on offer was unappealing. Many people were complaining,the staff then brought in new potatoes and carrots, I opted for the 'salad'and 2 potatoes..the potatoes were absolutely stone cold, and people at our table could not eat the carrots,they said that they were totally raw!and complained to the staff..again, who said it was not their fault ! desserts were laughable,included doughnuts cut in half, and a few bits of cake, so again many of us missed out as they had run out of desserts what a dissapointing meal...best bit.. an enjoyable latte downstairs in another part of the hotel, with friendly staff, thank goodness we will never stay here.

"All round nice hotel"

4
07/01/2018

The hotel is easy to acces from the M1 and parking is plentiful. Hotel is very clean throughout, staff are friendly and informative. Lounge, Bar and Restaurant areas are all of a high standard. Food in Pierre Marco White restaurant was average for the menu range on offer.

"Clean with really great spa facilities "

4
06/01/2018

This hotel is very clean in the rooms and the spa facilities. The room was nice and the bed was very comfortable. The problem was the radiator wouldn't turn off and couldn't open the window as ground floor and no safety vent mode on the window. This meant we were far too hot and uncomfortable and ended up getting the fan out of the wardrobe on full blast and even then it was warm. The toilet was also a bit difficult to flush which was an inconvenience. We were in a suite room, which was sort of in a separate building joined to the main sort of the hotel. This could have been why we didn't get very good WiFi, but I'm not sure. The spa facilities were amazing, the best we've ever visited. The steam room was hot and had lots of steam and changed colour which was really nice. The jacuzzi was nice but a bit small. The sauna was good a well and a big size with a lit up feature on the wall. There was also a bear statue head on the wall where crushed ice falls out of its mouth to take into the sauna in bucket. The look was a nice size and slightly heated with places to sit around it. There is also nice comfy chairs to relax on and a foot bath area. There are showers with tropical or icy temperatures depending on what you want. The breakfast I can't really complain about, tea and coffee is bought to your table and you queue to the hot food buffet with an egg man there to make as many as you'd like. There is also cereal, a pancake maker, a bit of fruit, salami and a toast machine. The staff on reception I found a bit rude as they left me stood there waiting for a while before they acknowledged me even though I was the only person waiting. The staff in the restaurant are really nice. Overall, this hotel was really really nice, mainly due to its facilities. It was a great deal especially due to getting it on groupon with the dinner at Marcos and breakfast included. I would highly recommend.

"Lovely Staff, good service - nice environment"

4
03/01/2018

Me and my Mum came to the spa and had two 25-minute treatments and access to all the facilities with lunch included. We were not expecting the earth, since we paid such a low price, but we were very happy with our day, including the lunch. I do not eat pork and the restaurant was happy to accommodate this. The lunch isn't huge, the scones are very small given the amount of cream they give you! But it is advertised as a light lunch so we were more than happy with this. I had the back, neck and shoulder massage, followed by the head massage which was wonderful. I had felt knots in my shoulder from carrying my bag, I did not even have to mention this, the masseuse picked up on it straight away and I felt far more relaxed and comfortable as she spent time tending to my shoulder. The only negative (and why I dropped a star from 5 to 4) is that my mother did not enjoy her massage as much, because the masseuse would not stop talking about her personal problems whilst giving the massage. We understand that some people want to talk whilst receiving their treatment, and the masseuse herself was lovely and very friendly, but for some people like us this is a very rare treat and my mother felt as though she could not focus on the treatment and how good it was because she was distracted by talking. If we would make one suggestion, it would be that managers ask the staff to have a little tact and to gage whether or not a client wants to socialise - also the appropriateness of the socialisation (for example, talking about your bodily functions to a client whilst in session is not professional and should be kept to ones self!). Otherwise it was a great day and we may return, if we can be sure to both receive peaceful treatments! Would highly recommend!

"Very nice for the airport"

4
02/01/2018

We only stayed one night when using the airport for our trip to Florence. I wish we had this hotel in Florence aswell tbh. The hotel was really cool , it had a nice homely feel to it and the room wasmade up really well for us especially the bathroom which felt quite luxurious. The tv set up was quite vast aswell with lots of channels , apps and a big screen. In hotels like this I would prefer a weatherspoons level chilled out dining experience, a place wherei could get a good value burger chips and a beer so the Marco pierre restaurant seemed a bit unnecessary for what it essentially a good value airport hotel in the east midlands. I had a walk into kegworth for some food though and it was quite a charming little place.

"Great New Year's stay"

5
02/01/2018

My fiancé & I stayed here with friends for three nights over New Year and had a fantastic time. We had an executive room, which was very comfortable & well appointed, with dressing gowns, Elemis toiletries, hot chocolate, mineral water, biscuits, trouser press, room safe, iron & ironing board, as well as a very comfy bed. We had two dinners in Marco's New York Italian restaurant, and found the food and service to be excellent quality. We attended the gala dinner on New Year's Eve, in the Forest Suite and had a great evening. I thought that the photo booth and casino tables provided were a lovely touch. We visited the spa and used the pool, jacuzzi, sauna and steam room, all of which were great fun. There is a large free car park and free wifi too. Some areas for improvement are as follows: (1) we had no hot water on New Year's Eve, when we were getting ready for the gala dinner. We also had no hot water on the morning of 1 January. We did not receive any kind of apology from management for this, nor any compensation, even though we reported this to reception staff. (2) the haggis served at the gala dinner in a pastry case was not as expected (i.e. It's usually served with neeps and tatties) and we felt that a key part of the new year's meal experience was therefore disappointing. Otherwise, we had a great time here & we would return.

"Great Hotel with fantastic dining"

5
01/01/2018

This hotel is in a fantastic location. We stopped for three nights for new year. A great trip. The Marco Pierre White was fantastic. Breakfast buffet plentiful and food of high quality. Highly recommended.

"Poor food"

3
01/01/2018

Stayed here New Year's Eve. Br akfast served in buffet style at 9.00 a m By 9.15 everything was stone cold. You would expect a AA 4 star hotel to know how to keep food at least warm. Plus there were no fried eggs. Went back 5 mins later still no fried gigs. Very disappointed

"Great place to stay"

5
25/12/2017

We always stay when we can and are flying from East Midlands airport. Nice place, not too modern but quaint, bit expensive for food but worth it. Good deals to be had to include parking, private transfers by the hotel on demand. All in all a pleasant experience

"Relaxing Wedding Location"

4
25/12/2017

My brother picked this venue for his wedding, the staff were very accommodating and everything he wanted he had nice location outside for photos, nice room for drinks reception, nice room with balcony for the disco, and most of us stayed over so were able to use the spa the next day which was very relaxing and quiet just perfect in fact

"Lovely evening meal but don't stay for breakfast!"

2
18/12/2017

I stayed here for business and my first impressions were good, the girls behind the desk were friendly, I booked my evening meal and went to use the spa which was quiet, relaxing and very clean (I especially liked the straighteners in the changing rooms!) . My evening meal was good (I had the sirloin steak) although parts of the restaurant were very dark and I heard a few people ask to sit in a lighter area. My room was clean and tidy but everything else went downhill from here! Partly my fault for not realising the location, I was gifted by the rumble of a plane taking off every 20 minutes or so. Alongside this the bed was uncomfortable, the bathroom extractor fan sounded more like a tractor and didn't shut off do about half an hour. The lights on the tv were shining in my eyes when in bed (this might sound trivial but it was very irritating) and after finally falling asleep some time after midnight I was woken at 6.40am to someone walking into my room!!! Breakfast was cold and although the sausages were tasty, the bacon was more crunchy than crispy. I was again seated in the dark area but moved as I could hardly see my food! All in all, the evening meal was good, spa lovely but I wouldn't stay overnight again- ever!

"Room 328"

2
13/12/2017

Pleasant enough but the noisiest room I've stayed in for years and I stay in a hotel every week. Staff unsympathetic, won't be staying here again. Restaurant good enough and portions good. Breakfast good. However none of this matters if you can't get a good nights sleep!

"Super Place for an Annual General Meeting - we will be back."

5
13/12/2017

I was at the hotel for an association Annual General Meeting linked with their Christmas Lunch. I booked well in advance - just as well because it was a busy weekend, plus the weather was appalling, albeit forecasted!! Facilities were great and on the whole the staff were good, although the weekend staff were occasionally clueless about IT matters. Annoying daft stuff like door cards and IT access. I was dashing around as Meeting Secretary, so I appeared pretty impatient about delays. The room (Studio 5) was a bit obscure and required a bit of resolution to find it. Lugging meeting papers was tedious! It was quiet!

"Nice stay"

4
11/12/2017

Stayed at the hotel while at a Christmas do. Found the staff very friendly and the room on the 4th floor was a nice size and my partner and myself enjoyed a very pleasant stay. Would stay there again.

"Nice people, average hotel, shame about the food"

3
07/12/2017

The price for this hotel wasn't expensive by any means but it was also twice the price of a premier in so I sort of expected something reasonable in terms of accommodation and food. My first room smelled of sewage but the helpful receptionist soon sorted that willingly. I'd been told that I needed to book a table at dinner but when I stepped into the freezing cold restaurant at 20:30 - I had no idea why. It was empty - empty of staff, empty of guests and certainly empty of warmth. I was told that the heating was only put on for breakfast but they had loads of heaters I could have.... The menu was printed and with pictures which is never a good sign but in her defence the waitress confirmed the whitebait was frozen and offered a suggested for home-made Lamb Rogan Josh (special of the day) so that was me sorted. I ordered a coffee which duly arrived (splashed down the sides) and with coffee grinds stuck to the inside of the cup. The coffee tasted like the filter had been squeezed into the cup - it was pretty dire! The tables were “dressed” (down) black plates and white linen but the black plates had seen far better days, being chipped, lumpy and the glaze pretty much bashed out over time, The Whitebait arrived wasn't too bad to my surprise and then the waitress disappeared so I waited for my “home-made” curry. Eventually it was brought over by someone I assume was a waiter although I subsequently had to rugby tackle a spoon from him as thus far I'd been given a knife and fork. The curry was topped with a very dry, very over cooked Naan bread of sorts and I think it had been put over the curry in the vain hope that the moisture from the sauce would coax it into some kind of edible form. The curry itself might have been home made, but I suggest it was home made with a packet mix or jar of sauce. The lamb I fear had never seen a fresh Indian Spice in life or death. The sauce was shiny – clearly suggesting an overdose of cornflour and the limited lamb – just a little on the fatty/gristly side. Still I could make up for my continuing hunger with dessert. No I couldn't – the waiter disappeared and I found myself in an empty restaurant with no offer of dessert and just a heater for company. The room however although noisy, was comfortable with adequate tea/coffee supplies and unlike the rest of the hotel, it was warm. Breakfast was good! The female staff I encountered at this hotel were great; the male member of staff clearly missed the customer service training. Would I go back – unlikely unless I wanted to get woken up again at 05:30 by the 05:30 Ryan Air to Palma flight.

"Kegworth Yew Lodge"

4
05/12/2017

Lovely hotel and the staff couldn't have been more helpful. I was in a room next to the water tanks..... I could hear them and although the hotel was full they moved me with out hesitation. I like in the middle of know where so hear the slightest noise Free car parking and a good location Restaurant OK.... a little expensive and I felt you pay for the name. Breakfast good.

"Business Hotel"

3
04/12/2017

Corporate feel - lack of personal touches - tired hotel - restaurant and bar pricey - equivalent food and drink at better prices available locally. This hotel is on the flight path - take ear plugs. I have used this hotel twice and whilst its location and ease of access to the motorway are great it is on the final approach path for the airport so can be noisy. I would recommend having the evening meal in with your room rate if you intend eating in the hotel. Drinks are also expensive.

"Stay at this hotel"

5
27/11/2017

My wife and I travel a lot and this hotel is one of the best we have visited, we stayed for 2 days, the room (437) was spotless and quiet, reception were very helpful, the service at Marco's was excellent, the gym was adequate for what I needed ( didn't use the pool area) I really couldn't fault anything and will definitely be returning.

"Relaxing evening and friendly staff!! "

4
24/11/2017

What a great way to spend an anniversary!! My wife and I had a great evening relaxing in the Jacuzzi, Sauna and Solarium before heading down to Marco's Restaurant where Helen greeted and seated us ensuring we were both comfortable and warm, and then provided us with excellent service during the whole of our meal. We then moved to the bar area, where we felt relaxed immediately with the nice music and hospitality of the bar staff, with Sophie providing table service even though she didn't have to!! The whole evening was a success and very relaxing, with us returning to our spacious room for a night cap. Thank you to one and all at this great hotel/restaurant ????

"Great Hotel with Friendly staff"

5
24/11/2017

Stayed for two nights in November. Had a really nice stay helped by the staff who could not be faulted. The room was comfortable and well appointed. The highlight was the restaurant, really good food and again all the staff were very helpful. Busy breakfast at 8:30am but looked after and the offering was above average. Reasonable value for money. Looked at the Gym & pool but did not use.

"Poor food selection"

2
22/11/2017

On arrival at my room I found there was NO Wi-Fi, reception said they were having problems, it ended up with NO W--Fi during my one night stay, next morning when I complained I was told that they had problems for last few days, but NO notification to me when booking the day before, or on arrival, just a "sorry" Just to rub it in I then found I had 10% added to my food bill from Marco Pierre Whites menu, which was the only food available in the hotel. I am yet to have a decent meal at a Marco's and would not have eaten if there was a choice, fed up at looking at his picture everywhere and getting food no better than most basic hotels, BUT to then be charged an extra 10% ???? I will not stay here again if the Hotel remains like this

"Orribile “spa”"

1
20/11/2017

My friends made me as a birthday present a day in the spa plus two treatments. We went all together on Monday. The “spa” - I don't know why they call it spa - is composed by one little cold swimming pool, one small jacuzzi (3 people max), one small steam room and a good sauna. To use the jacuzzi we had to complain because it wasn't working, the “tropical shower” wasn't working too. I went to the spa expecting a relaxing day off from work but after a couple of hours I didn't know how to do. The relax room was too small, claustrophobic. The only good thing in this “spa” was the treatments, the girl was so kind and professional, amazing. We couldn't stay longer in this “spa” and we left very disappointed.

"This is.not a spa "

1
20/11/2017

Would you like to spend the worst day of your life just go there dirty place small Jacuzzi 1 steam room.and one sauna and they have the courage to call.it spa... please stay away from this place better relaxing at home then there the relaxing area is a couple of chairs on a dirty balcony over looking the pool the pool at one point was used for water him with high music the Jacuzzi didn't work no water dispenser around so for a glass of water every time going to reception to drink the changing room dirty and smelly probably wasn't clean from.a week after the first 30 minutes you get bored there is nothing special the swimming pool next to.my house for 5 pound give you even more pleasure. Asked to speak with the manager to didn't have the courage to came speak they knew they where wrong my suggestion is close the place because is not for you o give 1 star because trip advisor didn't have - 5 because that's the reating for this place

"Anniversary "

4
18/11/2017

Room booked & paid for prior to the stay. Breakfast included, good value. Spacious room with plenty of storage & complimentary teas & coffees. Having told them when booking it was our anniversary it was nice to find a hand written card in the bed when we arrived. Hotel bar as any is a little pricey. The wife did end up with a chipped cocktail glass which they apologised for afterwards. A thoroughly nice place to stay.

"Fantastic 2 days stay, lovely food and great staff"

5
16/11/2017

We stayed here for 2 days Sunday offer, what a deal could not fault anything. The staff are very welcoming and friendly in the restaurant and could not do enough for us. Helen and Katia stand out but to be fair they all were lovely. Marco Pierre New York Italian what can i say, the food was outstanding and very reasonable, worth a visit for a evening out. Had a massage which was lovely and relaxing, spa worth a visit. Room was big and clean. will be returning again for another spa break.

"Nice Hotel But......."

4
14/11/2017

A few things spoiled our visit. We asked for an executive room, and our friends who also stayed had an ordinary room. I didn't think that our room was very big at all, although it was nice and clean. In the afternoon we ordered snacks and drinks in the lounge/bar. The sandwiches were dry and uninspiring when they finally arrived some time later! We had dinner later on and could not fault it and apart from one very unfriendly girl in the bar area, all the other staff we're a credit to the Yew Lodge. We will not be put of returning as the positives definitely outweighed the negatives, but feel a few tweaks could make this a terrific hotel.

"Second stay without realising!"

4
07/11/2017

I stayed in a first floor room which was clean and well kept, the only downside was the constant whirring of the kitchen fan underneath the room. I know hotels aren't like being at home but there appeared to be a corporate course with an evening meal and stay over going ahead, in the early hours of the morning I was awakened by shouting, giggling and thudding on my room door, a group were trying to get a totally intoxicated colleague back to their room. That said the facilities, breakfast and evening meal were all of a very high standard and I am here next week as well.

GMYewLodge, Front Office Manager at Best Western Premier East Midlands Airport Yew Lodge Hotel, responded to this review
Dear Tim S, Thank you so much for your 4 star review! So pleased you enjoyed all the facilities at the hotel including all meals as you mention. Let me apologise for the inconvenience our the extranet fan that you state. I will be sure to put this on my senior maintenance list to sort out asap! Look forward to welcoming you back to the hotel next week! :) Regards Mamta Manani Front Office Manager

"Daughters Wedding"

5
30/10/2017

Our daughter and Son in law chose this Hotel for their Wedding last Friday and can honestly say we could not fault a thing! Excellent service, staff could not do enough for you, Penny the Wedding planner was just wonderful ensuring every detail was perfect! Rob was very helpful nothing was too much trouble thank you! The hotel really was a perfect venue for a Wedding, the Ceremony room looked lovely, the food was amazing and the service first class from start to finish. Thank you all for making this day very special!

GMYewLodge, Front Office Manager at Best Western Premier East Midlands Airport Yew Lodge Hotel, responded to this review
Dear Jefimowicz, Thank you for your 5 star Review. Really Glad everything went to plan for you on the day and once again thank you for choosing us as your wedding venue! I will be sure to pass on your personal thanks to Rob and Penny and I'm certain they will be delighted to hear all your lovely comments! I hope you choose us next time should you have a family event near us! Regards Mamta Manani Front Office Manager

"Great Wedding venue"

5
29/10/2017

We attended our nieces wedding on Friday 27th October 2017 at this hotel. From the moment we walked in all the staff were friendly and welcoming and very helpful. The whole day went extremely well,. The room where the ceremony took place was great and then after a drink we moved into the little garden for photographs. It was just a perfect Autumn day with lovely trees and sunshine. Perfect spot for a sunny day! We then went in for a meal. The food was beautifully cooked, very tasty and wonderful service throughout. We didn't stay for the evening party but have been told by friends that this was every bit as good as the daytime event. Special thanks to Rob who was so helpful, nothing too much trouble. All the staff deserve a pat on the back as they were all just so lovely! Thanks for making this such a special day for all who attended. Zara Tivey

GMYewLodge, Front Office Manager at Best Western Premier East Midlands Airport Yew Lodge Hotel, responded to this review
Dear Zara, Thank you so much for your 5 Star Review. Wow I can definitely say that we made an impression on you! Really nice to hear that you were here attending a wedding and from your commenst all went to plan on the day and nothing was too much trouble. Really glad you enjoyed your time with us. I will be sure to cascade this to all the teams here at Yew Lodge. Regards Mamta Manani Front Office Manager

"Brilliant Spa Break"

5
29/10/2017

Just returned from a 2 day spa break deal with 3 of my friends. We are all agreed that this so far has been the best experience of all the breaks we have done. Our rooms, the food and the brilliant staff just could not have been better. We had a meal in the Marcos restaurant which was excellent, 2 breakfasts and a treatment each all included in our deal.. Comfy beds, clean rooms, pool (not huge) sauna and gym too. Great experience for us all which we will replicate in the future.

GMYewLodge, Front Office Manager at Best Western Premier East Midlands Airport Yew Lodge Hotel, responded to this review
Dear 366ChrissieH, Thank you kindly for taking the time to write a review for us. Glad to hear all good things regarding your recent spa break! Nice to read that all the facilities were taken advantage of and your experience in Marco's was a memorable one! Hope to welcome you back again should you be in the area. Regards Mamta Manani Front Office Manager

"Better sound-proofing and less food poisoning in a tent"

3
27/10/2017

On a positive note, the parking and hotel arrangement for East Midlands airport works well. The transfer from the hotel to the airport and back was smooth and it's good value. Unfortunately, being a hotel that people stay in when they're getting a flight or returning from a flight in the middle of the night, there are guests coming and going and banging doors all through the night. This would be okay if the rooms were sound-proofed, unfortunately, the doors seem to be made of tracing paper. So, if you're up for a night of no sleep, followed by trying out every toilet in the airport because you've got such an upset stomach from dinner at the hotel restaurant, this is the hotel for you!

"Alright for an overnight stay"

3
27/10/2017

We thought this was a bit tired and in need of renovation. The room was stuffy and quite old fashioned. Breakfast was a bit of a zoo and the buffet wasn't brilliant quality. But OK for a one-night stay, and very close to the M1.

"Won't Return "

2
25/10/2017

I have stayed at this hotel 4 times this year while working in the area. On my previous 3 visits I found the hotel to be fine. However my last visit was extremely disappointing. The room (108) was dirty and the furniture was very tired and worn. The shower didn't work and there was dirty plates and empty bottles and glasses left outside my room all afternoon and night - these were taken away at 11.45pm and in doing this staff must have woken up the whole floor with the noise made!! Also room 108 is located directly above the kitchen so is very noisy and the noise from the generator makes it impossible to get any sleep. Not good value for £80 for a one stay. I have since raised the issues with the hotel, but nobody has bothered to respond, a nice way to treat loyal customers!!! In future will stay at other hotels in the area.

"Nice room"

5
22/10/2017

Stayed here Saturday night following a wedding. Reception staff were friendly and welcoming. The room was lovely and clean. Massive bed, even had a bath. Impressed with the bar too. Food at the wedding was amazing.

"Groupon goodness"

5
16/10/2017

My partner and I booked a last minute night away here, I really enjoyed It. On arrival we were upgraded to an executive suite (as it was a quiet Sunday night), the room was gorgeous with plenty of space and a lovely bathroom. No fridge but we got an ice bucket. The food was exquisite! Really friendly service, again because it was a quiet night we didn't need to book, we were the last ones there but they didn't seem to mind. The steak. Get the steak. With the Groupon deal it was an £8 supplement definitely worth it. Also enjoyed the fully stocked bar :) We had full use of the spa which included: Jacuzzi, foot spa, ice shower, steam room, sauna, tasteful bear which vomits ice and a sizeable pool (and a massive gym we didn't quite get round to). It was very clean and relaxing. We also got a massage. Much like the steak, you need to get a massage. I felt as tender as my medium rare serloin. They were really professional and a high standard massage. Very relaxing atmosphere throughout the spa - bar the gaggle of octogenarian aqua aerobics attendees (Good on them) 4.98 stars because the whole hotel was very warm due to the brewing storm. Overall, definitely worth the Groupon and we had a lovely time.

"ypeg group stay"

3
10/10/2017

we arrived at 6:30 and chekked in and had dinner the garic bread was burnt and my bugers was ok and my group leaders carboora was cold but my room was hot the bath room was nice and the stuff was amzing

"Great for airport transfer"

4
10/10/2017

Used yew tree as a park, stay and ride for East Midlands airport. Room was good if a little bit noisy due to a wedding going on but was all finished by 22:30 (we had an early flight).Parking was easy. Transport was ready and waiting on time, and a taxi was waiting for us on our arival back at east midlands a week later. a good experiance and would use again.

"Pleasant"

4
09/10/2017

Attended a wedding at the hotel which I thought was very good great food and great staff.stayed one night but unfortunately was booked into a room next to a big industrial extractor fan just outside the window.the room was very clean with a comfortable bed the shower was a bit poor problem getting the right temperature as dated mixer tap.the breakfast was good but the sausages looked a bit undercooked .the dining room seemed very over staffed with waiters but all was very helpful and friendly.i consider the yes Lodge a good we'll run hotel and would come back and stay again.

"Great place for park and stay"

4
08/10/2017

The hotel is accessible from motorway. The room was comfortable and quiet ( important as we had an early flight) The transfers to the airport were very well organised and the staff helpful and efficient. The food is good though a little pricey there are offers that include a drink. There is a service charge. We were too early for breakfast so cannot comment. The car park is secure and there were staff patrolling when we stayed.

"Week stay. Good night sleep!"

4
06/10/2017

Stopped here for a week due to working in the area and I was pleasantly surprised. The room I had was fairly big and very clean. The bed was very comfy considering it was a hotel and the room was quiet. The hotel facilities were ok. There is a swimming pool and a jacuzzi amongst other things and I believe there is also a gym. The Marco Pierre White restaurant was excellent. Well worth a visit!

"Better than expected"

4
03/10/2017

My husband and I stayed here for our anniversary on a wowcher deal. We paid an extra £20 to upgrade our room to a superior room and it was lovely. Large room with separate seating area. Large bathroom with jacuzzi bath which was bliss. Majority of the staff were really friendly. The only issue I had was when I went to reception in the evening to report that we had broken a glass in our room, I was told that if I went to the bar I could get someone with a dustpan and brush to help me! I feel that she could have just made a call and sorted this for me. In the end, I mentioned it to the waiter in Marco's restaurant and it was sorted straight away no problems. We were lazy and had breakfast in our room which was also very nice.

"Spa week-end with the family"

5
03/10/2017

The rooms are pleasant but average for a Best Western, bit stingy on the biscuit allocation. A good and well run Spa and gym including a reasonable size pool. The staff were friendly. The waiting staff for the evening meal very good, although the place was full including a large wedding party you were not rushed and food arrived promptly and hot.

"Good for money"

4
02/10/2017

Stayed her for one night prior to flying out. It was clan friendly and quiet. Well worth the money. Would definitely use this hotel again. Perfect for the airport. You can eat at the pub next to hote. The food was very good and filled very quickly. .

"Lovely Place to rest ones head"

5
02/10/2017

Paid for 8 nights parking and one night hotel stay, excellent service. Parked the car right outside reception and checked in within mins a taxi arrived to take us to East Midlands airport. On arriving back a taxi was waiting to take us back to the hotel for a good nights rest, Taxis were inclusive of hotel staay and car parking. Excellent service through out.

"Great service "

5
19/09/2017

Stayed at this hotel for company business, the staff are very friendly and so polite, lovely clean rooms , the restaurant is Marco Pierre white , so plenty of choice , the gym is well stocked with machines , great stay all round

"Resteraunt is amazing "

5
18/09/2017

I have staid here over a dozen times now on business and it's reliably, consistently brilliant. Staff are great and polite and answer your every question prefessionaly and will always help where they can. Facilities are great with multiple bars, a swimming pool and gym and spa. But it's the resteraunt which is the reason I keep coming back. Marco Pierre white resteraunt had never let me down. Pizza as better than I had in Rome. Calamari is always tender and never chewy. But it's the ribs. Oh my god. These things are over a foot long and the meat just falls off the bone. If you speak to anyone who has staid here they will tell you about the ribs. So book with utter confidence and have the ribs. My favourite hotel in the UK hands down.

"Good place to stay prior to flying from East Midlands"

5
13/09/2017

Much better than a typical airport hotel. Staff are welcoming and the rooms are clean and comfortable. Excellent transport to & from the airport and safe parking for your car. Would definitely recommend.

"Nice hotel - handy for East Midlands Airport/Donington Park"

5
12/09/2017

Easy to find, great value stay. Our family room was a good size with a full sized bathroom. Free wifi, tea/coffee making facilities and access to the health club pool/steam room/jacuzzi. Breakfast was nice with good vegetarian options. Ate in the restaurant on the evening which was nice.

"A really good deal"

4
12/09/2017

We booked at the hotel at the travel agents as a part of the holiday package as we had an early flight to Madeira the booking included the hotel, taxi to the airport the car parking for the week and the collecting and return to the hotel and he car all for about £100 it was a great deal. The bonus was that the hotel was very clean and the room was lovely, the staff were so helpful and polite and it was a nice place to stay. We arrived at the airport in plenty of time. I'd recommend the hotel and will defiantly be staying their again before any flight

"Could be better"

3
11/09/2017

This hotel is very conveniently situated a short distance from the M1. It is easy to find and there is plenty of free parking. Check in was easy and there is a lift to all the floors. There are long corridors which are rather uninteresting. Our Executive room had a large bed which was very squeaky and the carpet was very grubby. The toiletries were nice as was the complimentary fruit. We were unable to shower in the morning as the water was so hot and could not be turned down. The majority of the staff were friendly and welcoming. One was exceedingly unpleasant. Generally the food was excellent although we thought it quite pricey. My husband commentated that it was the best steak the had enjoyed for years.

"Great staff excellent MPW restaurant."

4
08/09/2017

The most noticeable thing about this hotel is the outstanding staff, everyone from the reception to the housekeepers were so friendly, polite, respectful and informative. The rooms are what you would expect from a Best Western, clean tidy and comfortable. The Marco Pierre White restaurant was really very good with great food great service and inexpensive. The breakfast were not so good with over cooked food, and bland tasting. There was plenty of tea and coffee and a good choice of cereals, fruit exact but the cooked food let it down. I would certainly stay here again but only if I was travelling from the nearby Airport.

"Relaxing weekend stay"

5
03/09/2017

Stayed 1st - 3rd September 2017. My wife and i stayed at the Yew Lodge Hotel on a Bed & Breakfast basis as part of gift encompassing a Murder Mystery evening aboard a steam train in nearby Loughborough and evening meal in Marco's. The reception staff booked us in quickly and took care of booking our return taxi to Loughborough We were in a studio room which was very nice and quiet, bathroom stocked with shower gels, shampoos etc. The restaurant staff were extremely pleasant and attentive, and the food, both at breakfast and Dinner extremely tasty. We must mention the young lady playing guitar and singing during dinner, she was excellent. We would 100% stay here again and would not hesitate to recommend to family and friends.

"An excellent stay"

5
03/09/2017

We were here for a family wedding and everything went to plan . Very good reception staff and the breakfast ones exceptional .Courteous,attentive and very friendly . The breakfast was excellent .Good choices and nice to be served the pots of coffee. Comfortable room with all that you needed and proper towels . I would recommend this hotel for its quality and ease of access from the motorway .

"Very poor pool/spa area"

2
02/09/2017

The hotel offers spa/swim sessions to non residents. Called for details & told there was an aqua swimming session in the morning so went in the afternoon. Went with daughter...paid for the visit & extra to hire bath robe. Pretty discusting, unclean.....clumps of dust hanging from changing room walls, filthy floors & rotting door frames. Old & tatty. Foot spas not working & to top it all, a group of kids then arrived for a swimming lesson, taking up 1/2 of the small pool. Wasn't worth the trip: had a brief swim then left. Waste of money & can't believe they also offer spa days with lunch here too....hardly a luxurious place to spend any time & looking tired.

"Lovely staff and gorgeous food"

5
29/08/2017

We paid a little extra for an executive room and it was absolute bliss! Lovely and clean and even though our bedroom window opened onto the bin storage area, there was no smell and it did not detract from our lovely relaxing stay. Marco's restaurant was wonderful with absolutely delicious dishes, including the vegetarian options. The spa is really nice too, although a couple of bits are in need of an upgrade! But again, did not detract from the ability to really relax and unwind. If you just want a convenient place to stay and are not looking for gorgeous views outside your window, but want to relax properly, this is a wonderful place to do it. Oh yes, the staff are really friendly and helpful too and breakfast has so many options there really is something for everyone, including the picky eaters!

"2015 prom"

4
27/08/2017

The function room was very spacious for my year group of nearly 170. The buffet was great with the food being delicious. However I was a little disappointed that there was only one drink provided during the night. Overall it's a lovely hotel and I had a great night.

"Great Hotel, Excellent Staff"

5
21/08/2017

Just got back from a lovely weekend stay, which included two nights Bed&Breakfast, Spa access and a two course meal in their lovely Marco Pierre White Restaurant Marco's. Let me start by saying if you are looking for a nice, relaxing, getaway in a remote area this hotel ticks all these boxes. One of the Best things about this hotel is the customer service, the staff, every single one was extremely friendly, helpful and always wore a great smile. They were always ready to assist and make you feel extremely welcomed. Upon arrival we were upgraded to a executive room with a £10pp charge (although we were not asked first, but I actually didn't mind) The room was very clean, lovely and nicely decorated, the beds were very comfortable and the bathroom had a lovely overhead shower aswell as a handheld one. The room, 332 had a lovely view, however the space was limited and there was a short walk to the lifts which may prove difficult for disabled or those with mobility problems. As I suffer from mobility problems (& constantly going out to smoke) this was an issue for me. My partner did mention that he had informed the hotel prior to arrival, so I called up the front desk to request a disabled room. The next morning we were moved to a disabled room, very quick and efficiently. The room was on the 4th floor, close to the lifts, very spacious and contained a walk-in shower/wet room. The room consisted of two single beds, but we just pushed the two together so wasn't an issue, there also wasn't a fridge so that was a little inconvenient. The only major disappointment was the quality of the bed, which was not as comfortable as the previous room, staff informed us that this was due to having only Standard disabled rooms and no executive. It would have been nice to be able to upgrade to an executive disabled room due to the bed and nicer decor. We were however offered a £10 refund for the night paid for the executive suite. Breakfast buffet was lovely, enough variety to enjoy a nice meal and egg fried upon request. The 2course meal at Marco's Italian was nice and reasonably priced & have a live singer and guitarist which was a nice treat. One thing to be aware of is that this hotel is rather remote, there is not much to do and only a co-op which is about a 15 minute walk. There are about 2/3 pubs and we were lucky enough to find a nice chip shop. As Marcos is the only place to eat in this hotel (I think, didn't come across any others, apologises if I am wrong) this could be a slight inconvenience for us foodies. The Spa and Gym were great and the Massage was just amazing. I would definitely revisit this hotel again if in need of a relaxing care free weekend.

"No air con"

3
20/08/2017

Nice place and stay here regularly with work. The music at breakfast has now changed which is brilliant and the baked beans are hot which is also a bonus. These has been my two bug bears for quite some time. The room i stayed in on my most recent visit had been recently refurbished so was nice but it was very hot and there was no air con. Staff at breakfast could do with some customer service training, i was ignored when i walked in…

"lovely stay"

4
19/08/2017

We had a one night spa break this included one 25 min back massage each & 3 course meal in Marco Pierre restaurant. Our room was comfortable but overlooking a scrap yard . The only thing missing for us was a fridge. We were given robes & slippers so could wander to the pool & spa room in them. We thought the pool & especially the rest area was small & could have done with more beds (only 4 beds) two beds had towels & books on them for ages without anyone returning. Then a lot of children turned up in the pool this did not go down well with other people in this area especially when your wanting relaxing adult time. We had a lovely meal in Marcos with very good service & friendly staff. Wine was lovely & had this in a lovely bar area. This is a nice hotel & we found all staff to be friendly from reception ,restaurant & reeds spa & lounge. Just needs a few things sorted but on whole a lovely stay.

"Very good"

5
19/08/2017

Booked a last minute stay as I had a racing day at Donnington. Very good quality hotel, friendly staff and a good price. Cheaper than the local travel lodge and holiday Inn, much better equipped too. Will be looking for these hotels in future bookings.

"Great 2 day spa break!"

4
17/08/2017

Friendly staff, hotel was nicely presented and the meal at marcos was lovely. Had full use of all facilities which were clean and readily available including gym, pool, jacuzzi and sauna. Only downside was a spa treatment, it was sold as 25mins and it barely lasted 15mins....so DONT book spa treatments as you wont get value for money but apart from that, a lovely stay!

"overnight wedding reception stay"

4
13/08/2017

stayed here on august 12th in a family room whilst attending a wedding event. have to say the building is really lovely. the bar areas are great really nice, regal, cosy and comfy. bar is a tad pricey but it is a quality hotel. our toom was fantastic. cannkt fault it. it was spacious, very regal looking. there was lots of choices of tea, coffee, hot choc, sparkling water provided in rooms. rooms really clean and lots of towels and shower gel also. really did like our room. the wedding we attended was lovely also but was lacking in things to keep people entertained as there were two hours to kill between each part and everything didnt seem well planned. however the cood and venue are very nice as is the service from all staff. it is lacking places to take photos though as there really isnt much ground other than a carpark. hoywl has a swimming pool but we didnt have time to see this no doubt it would be lovely though. i woukd definatly stay here again in the future. it cost us £109 as a family of 4 to stay for the night with breakfast included. a very enjoyable stay.

"Great overnight stay"

5
13/08/2017

We stayed overnight on a deal which included spa use, a treatment and a meal at Marco's. It was excellent value for money and we will definitely go again. We had already been to the spa before on many occasions so jumped at the chance to stay overnight. We had a room on the 4th floor which had a good view of the countryside. The room was fine and the only negatives are as other reviewers say; the bathroom is quite small and a little dim, and the shower is hard to regulate the temperature as there are no mixer taps. The meal at Marco's was very enjoyable as was the spa and the treatment. Breakfast is a buffet with plenty of choice including a pancake machine! All the staff at the hotel were very friendly and helpful. We will definitely return.

"Excellent "

4
13/08/2017

Another great stay at this hotel. The service and food are excellent and the double room was very clean. We have stayed here a number of times and it is very good value. Would recommend a visit to the pool and gym. Great facilities all clean and well looked after.

"Wowcher spa access and food at Marcos "

4
11/08/2017

Had a great time using the facilities and the food at Marcos was tasty. The staff couldn't do enough and were very friendly. Great value with the voucher and if another offer came up I would be happy to go again.

"A nice night away"

4
11/08/2017

We booked with Groupon to stay here and upgraded to a superior room which was well worth the extra £20. Nice big, comfortable bed, lovely bathroom and a sitting area with sofa. The room was extremely clean. We went to MPW restaurant in the hotel and had a great meal with super service from the lovely staff. The following morning we went to the same restaurant for breakfast and were very let down by the food. All started well with fruit and juices but, when we went to the buffet, the food was grossly overcooked having been in warming trays for a considerable length of time - apparently. We got our food and the bacon was like plastic. The Sausages and black pudding were almost impossible to cut and the chef did not appear very friendly at all. It is rare for me to post negative reviews about the places we go but, I have to say that, for a MPW outlet, the standard of this meal was well below that expected. I mentioned the food to the staff who made the obligatory apologies and I mentioned it when we checked out but, sadly, the staff weren't really that interested. They said they would report our complaint to the kitchens which I had already done! We would definitely return here and we still had a nice evening but starting the day on a negative note is never a good thing. Let's hope it is better next time!

"Very good Hotel"

5
09/08/2017

Stayed there with friends on a spa package including an evening meal in the Resturant. Despite being very busy with a Wedding, brides to be parties and holiday makers leaving from East Midlands the staff were great. Nothing was too much trouble and they were very attentive from front of house to the resturant to to the Spa. Dana was great in the Spa and the restaurant staff were excellent. A lovely hotel in a good location and we were impressed.

"excellent!"

5
09/08/2017

Stayed here overnight with daughter and 2 dogs..... all made extremely welcome!!! all staff very friendly.... room clean and comfy....couldn't have asked for anymore..... we didn't use the pool but heard from other guests that it was good. thank you.

"Park and fly "

5
09/08/2017

Only a short stay, but good sized rooms and modern bathroom with Elemis products to use. Tea/coffee facilities and hairdryer. Only unfortunate thing was we had a 4am start and there were 2 weddings on which ran til 1am so noisier than normal. However as it was a warm evening we just had fan on which drowned most of the noise out...and we were excited pre holiday so not much sleep anyway haha! The minibus/taxi service to the airport was great. As we left for our flight a lovely gentleman at reception gave us a pack of chocolates to take for the kids. Was really nice. Would definitely stay again.

"Value for money "

4
09/08/2017

Stayed for one night prior to a nearby wedding and thought it was excellent value for money. The room was clean and very comfortable, we had a brilliant nights sleep. The large free car park and use of the spa were an added bonus and breakfast was great considering the price we paid. The only downsides were that the restaurant was fully booked so we ate in the bar and were disappointed with the quality of the food there. By evening the car park was packed so we risked not having a parking space if we drove out for dinner. We also felt in the way at times due to the large number of functions and weddings which sometimes made us feel we were intruding. However, overall it was a great stay and unbeatable value for money compared to other accommodation we had looked at in the area. Would definitely return!

"Excellent Hotel"

5
31/07/2017

I've stayed in this hotel on numerous occasions for business & pleasure and it never ceases to amaze me. The hotel is modern with great amenities a very relaxed atmosphere made all the more special by the excellent staff in all departments to many to mention. The rooms are spacious with beautiful decor and are kept very clean. The restaurant (Marcos) has a diverse menu which will cater for most tastes and the food is fantastic. Bob Lfc

GMYewLodge, Front Office Manager at Best Western Premier East Midlands Airport Yew Lodge Hotel, responded to this review
Dear B3735cfbobp, Thank you so much for your kind 5 star review! I can see that you are one of our regular guests and so pleased that we try to make your stay as comfortable as possible! I will most certainly pass all your positive comments to all teams here at Yew Lodge Hotel. Hope to welcome you back again very soon! Regards Mamta Manani Front Office Manager

"Spa Break Deal - will definitely return "

5
31/07/2017

I booked this hotel as part of a spa break deal it included 3 course meal at Mr White's restaurant, 30 min treatment, full use of facilities, bed and breakfast. All for £89 pp. The hotel room we were given was spacious considering it was a family room, was comfy and clean! The meal at the restaurant was good but the breakfast was even better. We called the reception twice during our stay and they were prompt and friendly. A draw back was that there were not many local amenities nearby. However, the stay we had was rather relaxing and we will definitely return again.

GMYewLodge, Front Office Manager at Best Western Premier East Midlands Airport Yew Lodge Hotel, responded to this review
Dear Laily, Thank you so much for your 5 star review!! I can see that you booked on our special Spa Break Deal and you thoroughly enjoyed your stay with us! I will pass all these comments to all the teams here at Yew lodge and they will be most delighted! Don't leave it to long until you return! Regards Mamta Manani Front Office Manager

"An enjoyable stay"

4
31/07/2017

Used this as a base to discover the local area for a few days. The Hotel staff were extremely professional and helpful when approached. The bed in the room although large enough did not seem to suit us particularly and was not as comfortable as our own bed. (But then you do get used to your own bed). The room seemed very hot and stuff and thankfully a fan was already supplied for us to use. The restaurant was expensive but worth the money!! Spa facilities were and added bonus.

GMYewLodge, Front Office Manager at Best Western Premier East Midlands Airport Yew Lodge Hotel, responded to this review
Dear Peter L, Thank you kindly for your recent review! Really pleased you enjoyed your overall stay with us and our staff made an impression on you! I will pass all your feedback to the teams including your memorable dining experience in Marco's! Look forward to welcoming you back again very soon! Regards Mamta Manani Front Office Manager

"Fantastic amenities and comfortable rooms. "

5
30/07/2017

We stayed here for two nights as part of a murder mystery weekend and had a wonderful time. Wasn't really sure what to expect as it was booked for us as part of the package and to be honest thought it may be a no frills hotel. But in fact it was a great hotel with a lovely atmospheric bar and restaurant. The pool and spa facilities are fantastic and were just what we needed after a day out and about to wind down before dinner. The rooms were really comfortable and clean. I certainly think this hotel would be good for all purposes.

GMYewLodge, Front Office Manager at Best Western Premier East Midlands Airport Yew Lodge Hotel, responded to this review
Dear Papalazarou_10, Thank you kindly for your review! Really pleased we met all your expectations with murder mystery package! Glad that you made most of the spa facilities and managed to make time to dine in Marcos restaurant too! Look forward to welcoming you back to the hotel again. Regards Mamta Manani Front Office Manager

"Stay, Park & Fly...."

4
28/07/2017

Even though we had an afternoon flight we thought it would be a lovely way to start out holiday by staying near the airport the night before. How right we were! The hotel was very welcoming. The rooms large, clean and well appointed. The spa & gym facilities were also available for use. My 14 year old son was unable to use the pool unaccompanied even though he was probably more qualified with his life saving certificates and taller than the two staff. However, rules are rules. We chose not to eat in the hotel, prices seemed reasonable and the food looked lovely. Breakfast was delightful. Freshly cooked and plentiful. Checkout was 11am and our taxi booked for 12 noon. No problems with waiting around. I would definitely use this hotel again.

GMYewLodge, Front Office Manager at Best Western Premier East Midlands Airport Yew Lodge Hotel, responded to this review
Dear Jackie1888, Thank you so much for your great feedback! I see that you took advantage of our park and fly package and we didn't disappoint you! Really pleased to hear that we were welcoming from arrival to your departure to the airport! Hope you book us again! Regards Mamta Manani Front Office Manager

"Caters for all your needs "

5
25/07/2017

The hotel has a large car park, friendly staff and caters for your every need. Hotel rooms are clean comfortable with everything you need from ironing board to kettle, the beds are really comfy. In the main hotel bar is reasonably priced with lots and lots of indoor and comfy outdoor seating. I would highly recommend the yew tree

"Hard to give a proper rating"

3
24/07/2017

We have had to rate this hotel as three stars but this is for a reason. I was given a groupon for this hotel as a fathers day gift by my children as things have not been going so well for me. We had a table booked in the Marco restaurant and upgraded the room. Unfortunately within an hour and a half we received a telephone call from home with an emergency, which meant that we had to leave straight away. So missing my fathers day gift that the children had saved for and the experience of my first stay away from home in the last two years. But I can say that the reception staff were polite on checking in, the room was nice and clean and the rest I will have to leave for another time if we get chance to return.

"Better than average Best Western"

4
24/07/2017

The hotel has a great restaurant (Marco Pierre White) and serves an excellent buffet breakfast (Jack, a top waiter). The bar is well stocked and comfortable both inside and out and again the staff were friendly and helpful. The spa is good (Clare, thank you for your attentive service). We had an executive room which was fine for size but the plumbing was less than perfect (one lukewarm shower) and the only air conditioning was a fan. We kept the fan on when we went out but the maid turned it off and shut the windows so on our return it felt like a sauna. Shame as otherwise the hotel deserved 5 stars.

"Treatment/Lunch"

5
20/07/2017

Very relaxed atmosphere made all the more special by Dee the beauty therapist. The rooms are beautiful and cater to all your needs. Also a brilliant VIP service from Callum. I was made to feel very welcome.

"Airport parking with hotel "

2
19/07/2017

The price was good, a room with parking for the week for £20 more than the airport car park would of cost, the staff were very friendly and efficient , the room was very small but served its purpose for one night even though the landing area smelt of sick. We planned to eat here in the evening but the restaurant was far too expensive so we had to travel to the nearest food outlet which happened to be Burger King about 3 miles away. When we arrived we discovered a Travelodge on the same services as the Burger King which would of been far easier to stay at considering the proximity to sensible priced food and an M&S food outlet. The transfer to the airport in the morning went smoothly a friendly driver and on time . However when we arrived back after our holiday we phoned the number given on the keyring when we checked in the week before, they told us to go to the Arrow taxis desk where a taxi was booked for us , when we arrived at the desk they had no booking for us and no details regarding our taxi. Luckily another couple were going back to the hotel at the same time so we shared their taxi . When we got back to the car we discovered a scuff along the rear bumper paintwork and tyre where somebody had hit the car and driven off . Cars are just left at owners risk on the pub car park for a week whereas if parked on Jetparks secure parking photos are taken before you park and any damage caused during the week is paid for . In all worked out ok but in the long term cost a lot more than Jetparks would of due to the repair of damage.

"Fantastic family weekend"

5
17/07/2017

We were booked on the 15th of August to stay a night before going to the formula one race on Sunday. The staff were friendly and polite, and the rooms were clean and presented nicely. The highlight of our stay was dining at Marco Pierre White' s restaurant which is on site. The prices are really affordable less than you would expect from a celebrity chef's restaurant. Of course the food was gorgeous, bust most importantly the waiting staff were outstanding. They made you feel relaxed and welcome especially Gilles pictured below who was also really nice to the kids.

"Noisey hotel"

1
15/07/2017

Don't use this hotel if you want a nights sleep. There's a disco on the first floor just below the bedrooms and the noise carries through the paper thin walls. As the hotel advertises as an airport hotel we assumed the hotel caters for those getting up early. It doesn't.

"Not good"

2
15/07/2017

I booked a family room but got a double and when complained was swapped to a twin. Nothing else available. Walls are paper thin and very noisy. I would not recommend this hotel as I did not get what I paid for.

"Overnight stay"

5
13/07/2017

Me and my partner always go to the Marco's New York Italian restaurant attached to the hotel, so we thought we would try the hotel itself and facilities, the night before our holiday to Tenerife. And we weren't disappointed. Check in and check out was nice and easy, with the front of house staff giving you all the info you need. We went in the Superior room which had plenty of room including a few nice treats such as brownies, biscuits, different types of bottled water, pillow menu, bathrobes & slippers and the option for fresh fruit to be delivered to your room. Bathroom is lovely including all of the shampoos and lotion as you would expect from a good, quality hotel. TV was good but the remote didn't seem to work on certain functions e.g. looking at the TV guide. The Gym and Spa facilities were of a good standard. The only frustrations were that the sauna was out of action at the time and after being in the pool for a short time, there was swimming lessons for children that took up half, of a very small pool. Aside from this, the facilities were good and a nice addition in the full package. Marco's restaurant never disappoints. Dinner was very faultless as always and included a three course menu (starter, main and dessert) as part of the stay. Gilles our waiter, was as good as ever, always makes you feel welcome and is in good spirits. Word of advice, don't call him Giles! ;) Breakfast was also very good and surprised me. A lot of hotel breakfasts aren't up to much but for this hotel, it was full of variety and good produce, to cater for everyone. All in all, I would definitely go back and would recommend to anyone.

"A Lovely Hotel In An Excellent Location"

5
10/07/2017

I stayed here recently on Business and really enjoyed my stay. Check in was smooth and very efficient and the staff very professional. The rooms are nicely decorated and well equipped with a very comfortable bed, tea and coffee making facilities, iron and ironing board, desk area, wardrobe space and an en-suite with bath and shower. The hotel is also in an excellent location just near the airport and would be very useful if you are flying from East Midlands. I was at an IGEM training day and the IGEM Centre is literally around the corner at the end of the road. There is also an Italian restaurant here, Marco's New York Italian which serves delicious food and fine wines. I ate here and found the food to be of a high standard. It is quite pricey but worth it for the quality, it does get very busy though so I would recommend booking a table here. All in all I had a very pleasant overnight stay at Yew Lodge and certainly would use this hotel again in the future if I was in Kegworth/Derby for Business or Leisure purposes.

"Great party venue!!"

5
09/07/2017

I recently used the Yew Lodge for a party. We had the Mulberry Room, which was ideal for our party of 18, including a wheelchair user. The table was laid out in a long diagonal which left plenty of room for the kids to play. They let me decorate the room how I liked, and offered facilities like projector and wireless speakers. Penny was very helpful in the organisation, and incredibly reliable, everything we asked for was accommodated and delivered. The event was overseen by Rob, leading the waiting staff, he was very attentive also. We had a two course meal, which was delicious, cooked to perfection by chef Craig and his team, and it was reasonably priced. The event was so successful the family want to go back there for our Christmas meal! We also stayed overnight in a standard double room. Again we were very happy with the food we ordered through room service. The room was clean and spacious (glad I didn't pay for the next level up), but I had hoped for air con for the price of the room, and the 7am emptying of the bottle bins wasn't how I'd planned to wake up. But actually it meant I had time to use the spa, which was included in the room rate. The swimming pool was a decent size to exercise in, and the steam room and jacuzzi were very relaxing. I look forward to going again over Christmas!

"Relaxing spa afternoon...... I don't think so"

3
06/07/2017

My daughter bought me a spa session for two with lunch. The day we went we chose the afternoon, having spoken to staff a few times they said let them know what time we will arrive and we can use the spa area up until 6pm. We couldn't get there till 2.30 so let them know, lunch was ready for 3pm and it was very nice. We then went to the pool. Did a few lengths then sat in the jacuzzi relaxing. That was very short lived as at 3.50 children started arriving for swimming lessons along with the instructor with a very shrill voice. We stuck it out for 5 minutes then left. Very disappointed that we had not been told about this. The treatments were ok, only we never filled out a questionnaire about health or allergies and was not ask either.

"Great value with holiday parking included"

4
02/07/2017

Used this hotel for an overnight stay prior to flying from East Midlands Airport and had 8 nights car parking included. The room was excellent considering the price point being quite spacious, clean and well presented. Staff were polite and helpful and the included airport transfers were efficient and well organised. Would definitely use again.

"Great for families - would definitely be going back"

5
29/06/2017

Stayed at this hotel whilst attending to events in Leicester and Derby. The hotel was ideally located between the two. Check in and check out was smooth, the staff were attentive and very welcoming. The room that we were given was a little outdated. However, it was adequate for a family of 4 and there was enough space. We ordered a couple of items from room service and despite our room being quite a distance from the main area, room service was always on time. Before heading out to our first event, our children wanted to play in the pool. However, children were only allowed in the pool until 6pm, and so my children only got 20 mins of pool time. Breakfast was fab. Catered for all needs, and the dining area is very clean, comfortable and a really nice place to have a meal. Only issue that I did have was that I left my business debit card in the hotel. However, I only realised a week later. When I initially called to ask about the card I was told that nothing had been handed in. I called again the next day because after retracing my steps I was adamant that I had left my card at the hotel. I called back again, and this time I was put through to house keeping who after identifying me confirmed that they did have the card. Had I not have tried a second time, my card would not have been come back to me. Also I felt that the hotel should have called me to advise of the loss, especially since the name on the card and the hotel booking was under the same name.

"Relaxing stay"

5
29/06/2017

Easy check in and very friendly staff. The room was spacious and comfortable. Only drawback was that the weather was extremely hot when we stayed and there was no air conditioning (there was a table fan in the room which made little difference). The spa lets it down a bit being quite run down and did not deliver the luxury we expected. The treatment staff were wonderful however. Superb food in the restaurant. I would definitely go back.

"Nice hotel"

4
26/06/2017

This hotel has everything you need, a comfortable room, pleasant decor, friendly staff & a good breakfast. Nice restaurant on site too. Nice easy check in, they did offer a wifi password although ours didn't work, we never bothered to go to reception & get a new one as we only stayed one night

"Fabulous Stay"

5
25/06/2017

Booked a 2 day spa deal with my sisters. We had an amazing time. The rooms were comfortable and clean. Gown and slippers were provided and lovely white fluffy towels. I didn't like the shower that appeared to be a mixer tap shower with a weak flow. The bathroom was however well supplied with all our toiletry needs. Our 2 treatments that were included in the deal was fabulous. The ladies in the spa were very friendly and professional. I had a back massage and a facial. I can't remember the young ladies name but she was excellent. The spa treatment room was modern, clean, relaxing and more than adequate. My sisters had massages also and pedicures. They were very pleased with both. The pool was a little small but adequate. I wasn't very impressed with the steam room as it didn't get very hot for me. The sauna however was very spacious and more than made up for the small steam room. Lovely lounge areas right outside the sauna but more softer loungers would have been nice. The food in the restaurant was wonderful. We couldn't fault the staff or the food. My sisters had huge chicken burgers that they couldn't finish and I had a lovely mushroom lasagna. The tiramisu was to die for! We were well looked after by all the staff particularly Helen in the restaurant who looked after us on Friday night and checked if we were ok on the Saturday. Live music was played while we ate our meal on Saturday. An unexpected but lovely surprise. The staff at this hotel and spa were overall excellent. We don't usually book the same place twice. My sisters and I had already decided before we left that we would be booking again.

"Friendly staff but worst shower ever used!"

4
22/06/2017

The shower was one of the strangest I have ever come across - it took us ten minutes to find out how it worked the only way to change temperature was to be under it. Then I wanted a shave, but the lighting in the bathroom meant that my face was always in the shadow!!

"A-mazing classic hotel"

3
15/06/2017

The Yew Lodge was booked for our conferences, so this review will include suitable feedback. The hotel itself appears to have been extended several times and built on a hill, producing a classic maze of corridors and dead-ends for the unwary traveller (leave breadcrumbs if you get lost easy!). One of our guests commented that the long thin corridors leading to the rooms reminded them of 'The Shining'. Room 312 was a twin with a view of a skip of rubbish and DHL planes landing at the nearby airport. - Bed. Comfortable - Noise. A connecting door meant you could listen into your neighbours, but that was okay because they were drowned out by the DHLs flying past your window. Not sure if the double glazing would block the noise out as it was 20c at night and there is no aircon. But that's why I bring ear-plugs. - Temp. Hot, but you get a decent fan. - Shower. Decent mixer tap affair, not temperature controlled, so be prepared to juggle the taps. - WiFi. Decent strength and speed. - Amenities. Tea/Coffee. Cakes. Decent storage, interactive smart TV - environment. Mixed. They don't give you 2 keys, so the main switching system works, cutting power to everything when you leave. They also don't change your towels if you follow the instructions, which is good as most hotels ignore your wish to use a towel again. However, those horrible Halogens are all over the rooms and need changing, although the conference centre seem to have already sorted this out. There is an extensive conferencing facility with a maze of rooms. Although suitable up to 300 in the largest room, check the rooms first as some are very small and the Aircon hit and miss. Little appears purpose built, but decent equipment made up for that. Refreshments are extensive and the feedback was good with nothing but praise. Hotel restaurant. A Marco White affair with "Classic American Italian" food. All was good, except the chicken wings (bland to the point of unpleasant). However, the main Ribs was excellent. Now if they could just get rid of some of those horrible pictures...

"Spa day "

5
13/06/2017

A fabulous treat .. The staff all so very friendly, helpful , attentive and accommodating from the instant we arrived . The lunch was very tasty and fresh . The beauty therapists were amazing , my sister and I are thrilled, the massage was excellent a long time since I had a treatment of that quality . Everything was clean and maintained well . Plenty of free parking a real surprise. We would definitely return , great day thank you .

"Dated small room and poor restaurant."

3
13/06/2017

A good location for East Midlands airport. This is a pleasant hotel, although quite old and dated. Our room was small with an old bathroom. Whilst on the surface, the rooms were clean, the grout in the bathroom tiles on the floor was black; you could see the original beige colour around the edges – very disappointing. The staff are lovely and cannot do enough for you. We used the shuttle bus service to the airport which was very good, with a lovely, friendly driver. We were extremely unhappy with the restaurant – Marco's. We had a disappointing dinner there; however, we did not experience the breakfast.

"Let down a little by facilities"

3
12/06/2017

The general hotel is nice, clean and with welcoming and attentive staff. The bedroom, considering we paid £150 for one night, was a little small and seemed ok by not four star quality, rather smart to, say, a premier inn. The bathroom was poor, very cramped and there was black mouldy evident in the bath, the shower was useless and the screen leaked meaning the floor was full of water. Shame, as the hotel and its attached restaurant were up to standard, pretty much .

"Great hotel"

5
09/06/2017

Easy to find off the motorway. Reception area and public spaces were exceptionally clean & well furnished. (Struggled to find a parking space ,maybe due to fact that the hotel is used for comferances.) The bedroom was well furnished ,with a cumfy bed and a good selection of complimentory toilitries , fluffy towels and face clothes.smart flat screen TV , modern iron and ironing board and shaving mirror in the bathroom.tea / coffe making facilities and fresh milk available on request. Bottle of slightly fizzy water and glasses provided. Fluffy white robes and slippers provided for the spa. (Little on the warm side though , had to close window at night due to slight airplane and street noise) The spa facilities & treatment rooms upstairs were modern , very clean & well maintained. Nice pool area although the steam room was a little dated. Marcos restarant was opulant, clean and well furnished. We were one of the first to try the new menu. Great selection of new york italian inspired dishes. Chicken and meatball dishes were delicious. Breakfast served here was equally as delicious with a very good selection of both cooked and continental options. All the staff throughout the hotel were friendly and very helpfull. Great stay from start to finish!

"Valentines weekend"

4
08/06/2017

We booked a valentines dinners, with room and spa. Upon arrival we were told that our dinner wouldnt be a table for two but infact it had changed to a ball seating arrangement. To a large table with people we didnt no. We were not happy with this as we wanted a quiet weekend for the two of us. The spa was lovely, massage was a nice treat. swimming pool was nice. room was nice. food was ok.

"Mixed"

3
05/06/2017

My experience here was totally mixed. On arrival checking in was a very long winded process even though our details were already on the system. Took us 20 minutes. Getting to our room, I noticed a horrible stain running down the divan on my bed, don't even want to think what it was. I have done a separate review for Marco's, would not go there again! Sleeping was virtually impossible as it was so hot, but then going down to breakfast the air con was on full blast and far too cold. The big plus was the proximity to the airport and the efficient transfer service. Drivers in both trips very friendly and punctual. Overall I wouldn't go again.

"Spa Day"

4
03/06/2017

Very good. Well catered for. Staff who clearly love their job and want the business to succeed. They seemed to be no limit time limit on the spa experience so that was nice. Facials and massages we received were top-notch. Yes the spa facilities and treatment rooms coukd do with a lick of paint and some genuine general TLC, but all in all, very nice and would visit again. You can order to the spa from the Italian restaurant, just ask nicely.

"Anniversary "

3
02/06/2017

We went on a spa break to celebrate our anniversary. We enjoyed our treatments and spent the afternoon in the spa which was compact but ticked all the right boxes The room was ok - it was smaller than the last time we stayed a couple of years ago but was perfectly adequate. Our evening meal was lovely but I do wish they would tell people if there is a supplement. It was an extra £8 for a steak and it was delicious as was the cheese board for an extra few pounds. We would still have ordered the same menu but not had such a big surprise when signing for the bill. We had a lovely relaxing stay

"Wonderful "

5
02/06/2017

This is the latest of our stays. A lovely warm and inviting place to stay. Although the room looked a little tired this was far out weighed by the excellent staff and the relaxing and comfortable feel of the place. Good staff mean a good hotel and these are superb. Wouldn't think of using anywhere else in the area. Thank you for another lovely stay.

"Great over night stay"

5
30/05/2017

Booked this hotel as a birthday surprise for my hubby and was also having an early flight the following day. I booked a table at the on site restaurant which was amazing. The hotel was very clean, modern, staff very welcoming and nothing was to much trouble. This was a great start to our wonderful holiday. Would highly recommended this hotel and if we have another flight from East Midlands we will be sure to book here again.

"comfortable business"

5
23/05/2017

Never been to this hotel before but had a very important meeting. They have an area specifically set up for business meetings with endless coffee and cakes (apparently £6 for the day) and a modest lunch menu which was actually ok. perfect location for business meeting as there is no annoying background music and meeting rooms if you need them.

"Birthday surprise"

5
23/05/2017

Great room, clean, modern, everything you need, from iron and ironing board, hairdryer, tea, coffee facilities, very generous toiletries, comfy beds and fluffy pillows, great TV and Internet service, not a big room but perfectly equipped

"Daughters wedding"

5
22/05/2017

Excellent day had by all, the hotel was excellent and all staff were brilliant, very professional, friendly and very helpful and nothing was a problem, they met all our needs and above. Great day had by all. Thank you so much.

"Disappointed "

3
19/05/2017

Room 102! Room was average, bathroom floor was cracked, must have been in the worst room they have next to a toilet which you can hear everything, air con fans kicked in throughout the night I came for a nice night away but was one of worst nights sleep I've had! Really disappointed Room was dated and needed an makeover!

"Our group had a great time at the '80s disco weekend! Fab time and good value."

4
19/05/2017

A party of friends and I went to the '80s disco weekend and had a fab time. Our rooms were ready early so we were allowed to check in ahead of time. The rooms were all spacious, clean and stocked with toiletries, tea and coffee and biscuits. Although the steam room was unfortunately out of order for the weekend the pool, sauna and jacuzzi were all available to us if a little busy with our party, a couple of birthday parties and a hen weekend as well as family groups. The disco was great fun. The set menu had been sent to us in advance. We had two vegans and two vegetarians, one of whom is gluten intolerant, in our party and all of the different dietary requirements had been notified in advance. No mistakes were made, everyone had what they requested and all agreed that for £19.95 to include the meal and disco it was good value. Some of us booked treatments in the spa on the second day which were all very relaxing. I would however suggest that if you intend to have a treatment that you book it as soon as you make your room reservation as the spa was fully booked on the day. A great time was had by all of us and we are planning to return.

"Nice stay "

4
18/05/2017

Only here for a short visit but perfectly acceptable room in a nice hotel with lovely spa. Bar food pretty good but the Marco restaurant choices of dish that I had there didn't seem to come together and was ok at best. Other than that a good stay with helpful pleasant staff.

"Spa Weekend"

5
17/05/2017

Lovely rooms, very clean and tidy. A beautiful restaurant with great food and service. Helpful friendly staff. Small coffee/drinks bar with indoor and outdoor seating. Reasonable price. On site parking. Small private garden.

"Spa Day "

3
17/05/2017

Bought a spa day here on Groupon for myself and my daughter. Booked the date wanted to attend and time for treatments. No other information was given on theat phone call to myself. Arrived to be informed that it was a £5.00 non refundable deposit for the robes and towel to be used that day. When I questioned why I was not informed of this at booking, the receptionist was unhelpful and proceeded to then talk to my daughter and ignore me. Lunch (included in the price) was mediocre to say the least. I went to reception to say we'd lunch booked, ordering tea for two to be told lunch included a cold drink, it later transpired to be a choice of cold drinks, tea or coffee. No very good customer service again. Spa facilities were acceptable, pool was ok spacious enough for a swim , other areas ok, the jacuzzi needed attention as the chlorine was far too strong - explained why it was empty. Treatments from the Spa ladies were excellent. In fact they saved what would otherwise have been an extremely disappointing experience. Will not go again.

"Spa day"

4
15/05/2017

The best thing about this hotel and spa was the staff. Genuinely interested, helpful and welcoming. Lunch lovely. Treatment s fabulous The pool temp fluctuations were bizarre. Too cold at times. Jacuzzi wasn't working half the day. Niether was one of the heated rooms. Wish there were cups for water as it was not easy using the fountain. Ate in Marco Pierre White restaurant in the evening. Disappointed to be honest But as previously said the staff were phenomenon. Rare to get such customer service. Lady in the bar at 9 am was delightful. And the spa area bar lady was equally lovely. Management should recognise the value they bring to this establishment

"Most excellent massage"

5
14/05/2017

Hotel was lovely and the food at the restaurant Marco Pierre was delicious. The most impressive part of our stay was the back massage given by Dee in the salon. She has the perfect hands for a fabulous massage. Really a great job. She was really a lovely lady and I highly recommend you make a request for her if you can.

"Friends wedding "

5
07/05/2017

Me and my husband attend a wedding on 7th may we were very impressed with the food. Staff were friendly and helpful Jordan that was working on the bar recommended different types of cocktails for myself which I enjoyed.

"Spectacular Spa Day!"

5
06/05/2017

My friend and I visited Reeds Leisure Centre located within the hotel - our first visit since the new year which was long over due. The staff are consistently warm and friendly, and the facilities are clean and well maintained. Callum looked after us extremely well on our visit which included a light spa lunch which was delicious. We had two treatments as part of our day, and both Dana and Jess excelled themselves, and left us feeling relaxed and recharged. I would strongly recommend Reeds Leisure Centre and look forwards to our next spa day in June!

"Expensive, but worth it."

5
06/05/2017

Stayed the night before my flight and parked for 8 days. My room was great, big cozy bed, nice toiletries and great fluffy towels. The tea/coffee tray had nice sweet treats. There was a robe and slippers to use for the pool etc, sadly the steam cabin was out of order, but the rest was great. Its not cheap I paid £78 for one person. I did not eat at the hotel. The return transfer service was very good and location is close to airport.

"Overnight stay before flight"

5
03/05/2017

This is a great location for an overnight stay to get to the airport. Easy and quick check in at reception, with efficent, friendly staff. The receptionist ran through the procedure for the airport transfer the next morning. Lovely bar and restaurant, with good friendly service. Room was clean and the bed was comfortable, and we had an early morning call. The driver was there on time and helped with the cases, and was friendly enough to make us feel comfortable. Downside was that the hotels driver wasn't available to bring us back, so they had arranged for Arrow taxis to take us back to the hotel, which went very smoothly and was waiting for us. Unfortunately their driver was miserable and made us feel like he was doing us a favour, but guess that's his problem eh? We would definitely stay here again, although it was about a 10 minute drive away to the airport. The hotel also needs to have better signposts to it's location, as we did have a bit of trouble finding it initially. Was further away than say the Jury's Inn, but this reflects in the price.

"Pleasant Stay as usual"

4
03/05/2017

We have stayed at this hotel a few times now. Very pleasant stay yet again. I did find teh room a liitle bit small although I was told that I had been upgraded. One of my son booked his room through a diffent website - Not Best Western and he got exactly the same room as mine. The Reservations Manager - Nichole was very efficient and professional. We enjoyed the breakfast - good selection and hot. The staff at breakfast were very good and helpful. Look forward to another stay at the hotel.

"Long weekend"

4
02/05/2017

Had a long weekend break at the Yew Lodge. The receptionist was welcoming and the room comfortable. We used the leisure facilities - the pool was very good as was the sauna and steam room. Breakfast was good on the first morning, but on the Monday guests were restricted to a quarter of the room as all the other tables were set for dinner at 09.00!!!

"Afternoon Tea"

5
29/04/2017

Would recommend this Marco Pierre White Restaurant for Afternoon Tea. Lovely Room, excellent service and super food. A wonderful way to celebrate my Birthday. Very attentive Staff and welcomed by the Manager by our name (nice touch)

"overnight stay plus airport transfer"

5
28/04/2017

good room and great meal [steak] plus no hassle transfer to airport. all staff very helpful couldn't do enough for you. lesure facilities also good. The Otter pub is also worth a visit. real ale and good food !

"Afternoon tea"

2
24/04/2017

Went on a Groupon. Afternoon tea looks nothing like picture advertising it. Smoked salmon sandwich turned out to be tuna mayo. Tea and coffee both luke warm. Cakes dry. Ham and tomatoe finger sandwich lacked decent ham as very fatty. Glad didn't pay full price as would not off paid. Shame as looks nice restaurant. Best thing was glass off processco.

"Lovely Weekend Away"

5
24/04/2017

After staying at Yew Lodge this weekend we cannot recommend this place enough! The staff are excellent and completely make the stay. I have to particularly mention Muzzy and Helen in the restaurant. We ordered room service and ate in the restaurant in the evening and both meals were divine. We would defiantly recommend the profiteroles! Our room was nice and clean and the bed was very comfy so just what you want from a hotel room.The leisure facilities were also a lovely way to relax in the afternoon as well.

"Family weekend away "

5
22/04/2017

Very nice room. Great price. Room has everything you need. Food is available at the restaurant. Breakfast is not included in the price. Tea and coffee are provided for. The room has tv WiFi aswell. Will definitely be coming back.

"Traditional 4 Star Hotel....lovely stay"

4
18/04/2017

Weekend away stayed 2 nights. Room was a little dated but I rather like that, a better word would be traditional. Robes and slippers in room, room was spotless clean. We tried the restaurant which was typically priced for the area, service and food was good. be aware that service charge is automatically added to the bill 10% of bill price. Lovely lounge area for drinks, bar is reasonably priced. This hotel is comfortable and charming, staff are helpful and polite. My only regret was not trying the Spa, I would definitely visit again but next time a spa visit will be a MUST.

"Return Visit......"

4
16/04/2017

Returned here after a disappointing previous visit, this time was much better, room as before was spotless, staff were pleasant and knowledgeable. The evening meal was miles better but there is still room for improvement with the quality and presentation, still very tasty though. The host of our party pointed out we had a £60 discount, I'm not sure this is ok as as an excuse for the quality Happy to return again in the future says it's ok with us now.

"excellent stopover"

5
14/04/2017

Stayed here for 1 night before flying with parking .Easy to find lovely hotel. Situated in Kegworth village .comfortable hotel clean and pleasant. Good price as I booked it on HE mystery .The hotel has Marcos restaurant if you want a nice meal but options in the village if you want something a little more casual

"Overnight stay on way to North Yorkshire"

4
14/04/2017

The service at this hotel was friendly and welcoming. I was looking for some plastic cups and a member of cleaning staff could see I was looking for someone to help and straight away asked if I needed anything. I stayed in a family room with my younger brother and sister. The room was clean, the bathroom was spotless and the beds were very comfortable. I didn't leave the hotel so I am not sure what is nearby. There is a swimming pool and jacuzzi which were fun. The hotel is quiet and comfortable and we would stay again.

"Staying to attend a funeral"

5
14/04/2017

The room was excellent, had everything you needed, The bathroom the same, we went to this hotel as they are pet friendly. My husband hates hotels but it said he would go back to this one he gave it 10 out of 10, He was impressed with the hotel, staff and comfort

"Overnight Stay before Flying"

5
13/04/2017

Would definitely recommend this hotel. Me, my husband and daughter stopped here the night before flying from East Midlands airport. Excellent service, friendly staff, Marco Pierre White Italian was excellent, room was lovely. I booked for a standard family room and got upgraded to a much larger room. The transfer to the airport was easy and quick as well, hassle free!!! I am definitely going to book this again for next year!!!!!!

"Better than ever"

5
13/04/2017

So far every time I return to the Yew Tree Lodge not only have previous standards being maintained but in some areas have been even better, only small touches but things like housekeeping placing our personal toiletries in a "Toweling Nest" in the bathroom and being recognised by the staff in the Restaurant. Once again all credit to Chef and his staff for all our meals which we thoroughly enjoyed and Helen who once again was the icing on cake for our most enjoyable stay yet.The bonus this time was that on arrival I thought the booking was only for 4 nights but was for 5 nights, my senior moment on reading my booking e.mail so we had (To me) a extra night in what has now become my favourite hotel.

"Groupon spa day "

1
13/04/2017

Spent the day in the Reed spa ,which this is not . The swimming pool was nice.but the steam room was poor. Spending the day here was a challenge as there was very little seating around the pool area. The seating which was available was stained and inadequate. We also booked two Elemis treatments :the treatment rooms were nice but the massages were poor.the quality of the elemis product was evident but the quantities used were excessive. Deliverey of treatments was terrible. The lunch provided in the cafe area was nice and the young man who served us was pleasant.

"25th Anniversary Dinner Dance"

5
10/04/2017

The Yew Lodge was our choice for this event because of past experience. We ordered a 3 course meal and we're not disappointed. The food was delicious and hot dishes were hot! A refreshing change from many establishments. The staff were friendly and attentive, nothing was too much trouble. The accommodation was modern, clean and comfortable. Breakfast was buffet style with a continuous supply of tea and coffee delivered to the table

"Great break..."

5
10/04/2017

We stayed at 'Yew Lodge Hotel' for one night over last weekend and had a fantastic time here. We were celebrating my mothers 70th birthday so booked 4 rooms on a bed, breakfast and evening meal basis through the Hotel. Our room was really clean and a decent size with a nice comfy bed, coffee facilities, safe, etc etc. The only negative I would say was that the rooms were a little on the hot side so had to have the windows open all night and our TV wasn't working (although we did get someone in to have a look at it but couldn't fix it) but to be honest this wasn't a problem as we only found this out after midnight and was a little worst for wear anyway... Breakfast was just amazing... huge choice of food available from Full English to Pancakes... help yourself so have as much as you want. Dinner was even better... (see my review of Marco's) Staff were all very good indeed. As I mentioned, it was my mothers birthday and I organised flowers, balloons and a cake and everyone was really helpful. There is also a pool, spa and gym at the Hotel which guests can use. Overall, a really enjoyable night. 100% recommend this Hotel.

"Combined business with pleasure"

4
09/04/2017

Husband had business for two days in the area. Booked two nights with the grandchildren. Arrived 7.45pm large car park full until guest left, furthest space from door four cases plus bags.... Off to a flying start. Booked in smoothly and given room on 3rd floor (room with a view NOT). Double Windows looking out to a enclosed yard. Large room comfortable bed and bed settee. Small wardrobe, set of drawers and bedside table with drawer. Teas, coffees, hot chocolate selection of biscuits and 1 complomentry bottle sparkly water. Decor dated but clean. Bathroom bath with mixer shower which was rubbish and basin hot tap problem turning off. The usual complomentry toiletries and plenty of towels, again clean but dated. We used the pool twice good size and water temperature was fine only problem was changing room lockers, it is as a hit or a miss to get a working lock. Took a pound coin close and lock remove key! But after you had filled locker with all your belongings you then discover key will not come out , so empty and find new locket. Buffet breakfast plenty to choose from. We found all staff excellent. This hotel has a large amount of conferences rooms so this is the reason for car parking problem.

"Nice one night stay with shuttle to airport "

5
08/04/2017

We booked this through Holiday Extra's which got confusing when they did not ask for the age of the children as they are teens, we had to pay extra for the inclusive meal deal One night stay with shuttle bus to airport Reception staff were really polite and warming Rooms and beds very nice but very warm at night as the room temperature is not set back at night and the windows only open 1inch With 3 people in the room and 1 bottle off warm fizzy water it got a bit dry mouth and toss and turn type of night. Marco's food was nice lots of choice and the staff were really nice, Note if you take the inclusive deals some sides and steaks are extra I would stay again

"Great airport hotel"

5
06/04/2017

Stayed one night and left car was found via booking mystery hotel on Internet very comfortable and clean accommodation nice bar area and prompt pick up from airport definitely stay again very easy to find

"Business"

5
25/11/2016

Stayed here on business, the rooms were comfortable, clean and well designed. We ate downstairs in the in-house restaurant, a Marco's Italian. Staff looked after us impeccably during the meal and it was a pleasant evening. The rooms were at a perfect temperature and the TV's provided a good amount of content to keep you amused. The brownies which were on the reception desk were amazing and I would have eaten the whole tray if I could have done!!

"Enjoyed stay, could do with an update "

4
24/11/2016

We stayed here over night. When we arrived at the hotel the reception staff were extremely friendly! Once we got to the room it was very clean! The room could do with an update though, especially the bathroom! We had a meal in the restaurant 'Marcos' which we really enjoyed! Overall it was a nice stay and the price wasn't bad at all! Very clean but rooms could do with an update.

"Recommended "

5
22/11/2016

Stay here frequently on business. The gym is small and has a good range of equipment. Staff friendly and helpful. Breakfast has a good selection. The room upgrades you can get from collecting best western points are excellent.

"Great hotel and location for east midlands airport"

5
20/11/2016

My wife and myself stayed here for 1 night only on Thursday 10th November We took advantage of the offer afforded to us by staying 1night plus 8 days car parking and 3 course dinner for 2 people in their Marcos restaurant which was delicious The food service and accommodation are excellent They have a gym for the more athletic person and pool and other amenities The hotel is 3 miles from east midlands airport so no stress when taking a vacation The car is secure in their car park and is looked after

"I went to meet family."

5
16/11/2016

The location was really nice in a small country town, with lots of pubs and restaurants nearby. The hotel was really warm and comfortable with all the required amenities in the room. All staff, from front of house, to restaurant staff, to chambermaids were so pleasant and accommodating. There was a huge variety on offer at breakfast and the Marco Pierre restaurant served delicious food at a reasonable price. Loughborough itself was a bit grim but the hotel and surrounding countryside made it a worthwhile visit.

GMYewLodge, Front Office Manager at Best Western Premier East Midlands Airport Yew Lodge Hotel, responded to this review
Dear Patricia S, We very much appreciate the time and attention you have taken in posting a review of your recent stay here at the Best Western Yew lodge Hotel. I would like to thank you for your kind words about our staff, Marco's Restaurant and location. It is always a joy to hear when our guests are pleased with their experience. We very much appreciate your kind compliments and hope we will have the pleasure of welcoming you back again very soon. Kindest Regards Mamta Manani Front Office Manager

"2 day spa break"

5
15/11/2016

Booked a 2 day spa deal the deal included the following. 2 evening meals at Marco Pierre White restaurant you get to choose anything from the whole menu so if you had steak and the dearest starter it comes to about £38 each. Full English breakfast both days normally £12 per day. Two 30 minute spa treatments worth £49 per person of your choice you have to choose these when making the booking. You get to use the health club facilities anytime during tour stay. I paid £169 per person which included a £20 upgrade for the superior room, I was more that happy with the deal and would recommend the Hotel which was 1st class. All the staff were very friendly and I could not fault the place. Not really much to do in kegworth very quite a few pubs and restaurants but was happy just to chill in the hotel.

GMYewLodge, Front Office Manager at Best Western Premier Yew Lodge Hotel, responded to this review
Dear Rozzee1959, Thank you kindly for your positive review! I'm glad that we have lived up to your expectations, and hope that we can continue to do so for your future visits! We greatly appreciate your warm recommendation and it would be our pleasure to have you return for another memorable stay in the future. Should you require any assistance at all with the making of any future bookings, I would be honoured if you would consider me as your personal point of contact. Kindest Regards Mamta Manani Front Office Manager

"Stay, park and fly."

5
14/11/2016

Stayed here for 1 night with my husband and daughter prior to our 2 week holiday to Turkey. Our room was lovely and clean with plenty of toiletries and towels. Tea coffee hot chocolate biscuits were a welcome touch also as we didn't have time for breakfast before our transfer to airport. My daughter did struggle to get to sleep as her bed was next to the window and right outside was either an extractor or air con unit that cracked up every so often. We used the swmming pool and spa which was very nice,a great way to start our holiday. Towels were provided. We have already booked another park stay fly break at yew lodge prior to our holiday in December. You can't get a better recommendation than that.

GMYewLodge, Front Office Manager at Best Western Premier Yew Lodge Hotel, responded to this review
Dear Jammy_Dodgers123, Thank you for your encouraging feedback following your recent stay with us at Best Western Premier Yew Lodge Hotel. It gives us a great pleasure to read that you enjoyed our well appointed facilities, location and the services you received. It would certainly be our great pleasure to welcome you back in December for another enjoyable stay. Kindest Regards Mamta Manani Front Office Manager

"Nice hotel, shame about the food."

2
06/11/2016

I stayed with a group of friends for two nights over a weekend. My room was far from the madding crowd, furthest from reception, quiet while bijou, yet well appointed and I was very happy with it. I had two breakfasts and two evening meals, which were not as happy an experience. One would reasonably expect that a restaurant associated with a high profile chef would provide food which is a cut above the norm, at the very least, but unfortunately that didn't happen. Breakfasts were unexciting and uninspiring, the food more in line with a cheap chain, rather than that of a chef inspired centre of excellence. Far from enjoying culinary delights which brought joy and a tasty experience to the table, my evening meals were both very mediocre and most disappointing! Not an experience to be repeated.

"Enjoyable stay"

4
06/11/2016

Stayed here on business, the room I was very good looking as though it had recently been refurbished but the wardrobe was vibrating due to the kitchen extractors. I was given a second room, similar style but not as new however a quiet night sleep was preferable to the modern decor. Dinner was in Marco's restaurant and unfortunately having been out with customers at lunchtime I wasn't able to take full advantage of the extensive menu, the ribs on the next table looked excellent but I settled for a pizza which was very good and too large for me to finish. Breakfast was very good and although buffet style there was a chef on hand to freshly cook eggs. All the staff were well presented and very friendly and I have already booked another stay at the beginning of next month.

GMYewLodge, Front Office Manager at Best Western Premier Yew Lodge Hotel, responded to this review
Dear Stephen, Wow! What lovely feedback! Thank you very much for your recent review. I'm pleasantly pleased to read all your positive comments and will be sure to get checked the extractor fan that you comment on just in case this is a issue that might arise again in the future. It's nice to also read that you noticed the lovely atmosphere and friendly faces in our restaurant area! I look forward to welcoming you back to the hotel in Dec! Are you a Best Western Rewards Member? If not, there are lots of benefits to joining including room upgrades and shopping vouchers. You can enrol when you check in :) Kindest Regards Mamta Manani Front Office Manager

"Spa, Food& Hotel"

5
05/11/2016

We got here around 1pm, the receptionist checked if the room was ready and checked us in early (we didn't even have to ask). When entering the room it was super clean, spacious, we had tea facilities& more like from home to home. Had a spectacular night sleep on the very comfortable bed. We had spa treatment of back, neck& should massage. It was fab! No complaints, we booked it in advance and was seen right on time. After we used the leisure facilities which were outstanding very clean! Great for families and couples, was a great experience with my other half and I would highly recommend. The evening we ate food, had a 3 course meal which was amazing no faults, tasty, well presented, the staff were very polite & made us feel welcome & valued. The cocktails were fab! Thank you to the staff here for a fab birthday weekend!

GMYewLodge, Front Office Manager at Best Western Premier Yew Lodge Hotel, responded to this review
Dear Nicola K, Thank you ever so much for your wonderful review! I'm so pleased to here that my team on Reception checked you in smoothly and efficiently and that you have commented on the cleanliness of the rooms. I will be sure to feed this back to the head Housekeeper. It's also lovely to hear that all the spa facilities and dinner in Marco's met to your expectations and more!! Feedback like this is always much appreciated so thank you for taking the time to comment on your recent stay. I'd love to welcome you back again very soon. Kindest Regards Mamta Manani Front Office Manager

"Girly weekend "

4
03/11/2016

We booked this as a murder mystery weekend package . There was 10 of us and we arrived Saturday lunchtime and was quickly checked in by the lovely reception staff . We had an executive room . It was lovely big double bed and a double sofa bed . Elmis toiletries robes and slippers ! Perfect . We had lunch in the restaurant . It is Marco Pierre white . We just had sandwiches very nice !!! The bar staff in the restaurant were great . All men very charming and professional. We then spent the afternoon in the spa again all good . We didn't have any treatments but used the other facilities . Now to the murder mystery !!!!!! Disaster ! It was truly awful ! Worst thing I have ever been too . The 3 course meal was just ok ! Bit bland but the show was awful ! It was just 4 people doing rocky Horror show and one got murdered . I've seen better shows in a primary school !!!! . The. Bar staff upstairs were rude one in particular the older lady was grumpy and rude didn't look like she wanted to be there at all .one of our party complained about her attitude and was given a free bottle of wine . Can't fault the hotel it's beautiful . Will definitely. Return . Just not on a murder mystery weekend .

GMYewLodge, Front Office Manager at Best Western Premier Yew Lodge Hotel, responded to this review
Dear Lynnespoons, Thank you so much for taking the time to write us a review about your recent murder mystery overnight spa stay with us back in October. I'm most delighted to hear that from arrival at Reception to the lunch in Marco's and of course the use of all the spa facilities, this was all to your expectation and more! As for the murder mystery event, I will be sure to personally feed this back to our main event coordinator in our in house sales team so that we can look into this further with the company that we hire. Kindest Regards Mamta Manani Front Office Manager

"Great hotel let down by food"

4
03/11/2016

First the positives: The hotel is easy to find and has a large car park. Check in was pleasant and my room was great. There were plenty of sockets, lots of space to work, good wifi speed, a lovely bathroom with jacuzzi bath and well appointed with a nice selection of teas and better than usual soaps etc The gym was very good with a good range of machines, both strength and cardio. There was also no canned music, a definite plus! The negatives: The hotel is difficult to navigate, it is wuite a warren and the third flior is missing from several lifts! Breakfast was ok although the lady there seemed disgruntled I didn't want to sit next to 2 other guests and wanted a table on my own. The main let down was the room service. The menu was very limited, no sides offered and even when I requested them (from choices on the restaurant menu) this was ignored. My steak was overpriced for what it was, I had to cut a lot of fat off and there was no option to have veg with it. I'd happily stay here again but I'd eat elsewhere.

GMYewLodge, Front Office Manager at Best Western Premier Yew Lodge Hotel, responded to this review
Dear MarcusHurley, Thank you for your review for your recent stay with us. I'm delighted to hear that you enjoyed your stay at the hotel and aspects such as check in and the comfort ability of the rooms was to your satisfaction. As to your comments regarding the service in the restaurant for both breakfast and dinner up in your room, I'm extremely disappointed to hear this. I will personally ensure our restaurant manager as well as our Head Chef are aware of your feedback to ensure this is firstly investigated, but most importantly, we at a team ensure this does not occur again. Once again thank you kindly for your honest feedback and I do hope to welcome you again soon. Kindest Regards Mamta Manani Front Office Manager

"Efficient and comfortable"

4
01/11/2016

Booking system flawless , rooms well prepared and well equipped. Slightly labyrinthine layout , but overall better than expected. Bar and restaurant well above average. Slightly dated room decor and finish , rooms overly lit at night by ill fitting curtains and plethora of LEDs within room.

"Fantastic spa break!"

5
01/11/2016

Had the most amazing 2 night stay over the weekend! Our room was fantastic, really spacious, with a living and dining space & very clean! We went on the £150 per person deal which included 2 nights stay, with breakfast both mornings and a three course meal in Marco's restaurant both nights and 2 25 minute spa treatments or 1 50 minute spa treatment. Amazing value for money! The restaurant is fantastic, plenty of choice, steaks incur a surcharge of £8 but are well worth it. Drinks are quite expensive but they have lots of lovely cocktails on offer. The spa treatment, we both opted for a 50 minute full body massage & it was really professional & relaxing, we thoroughly enjoyed it! We also had time to use pool, sauna and steam room which were kept very clean. All staff were friendly & helpful too. We have had a fantastic little break & cant wait to visit again in the future! Highly recommend!

"Very comfortable and relaxing - with just a hint of glamour!!!"

5
30/10/2016

Took advantage of the mid-week Spa Break this hotel offers and we were not disappointed. All the way through to the welcome at reception to leaving the next day. The staff could not do enough for us. Our waitress for dinner was lovely and gave us some great advice regarding menu choices. We had a room for 3 of us and we had plenty of room, the beds were ultra comfortable and lovely complimentary products in the bathroom. Breakfast the day was fantastic. My only criticism was that the whole hotel was just a little warm for us. Also, I wouldn't eat or have a coffee in the spa - rather basic but expensive - the hotel provides good coffee in china cups, delicious food in comfortable, smart and elegant surroundings. . Dx

"Weekend away"

5
30/10/2016

Rare weekend away for our wedding anniversary without the kids and wasnt disappointed..room clean...bed comfortable and the luxury of elemis toiletries in the bathroom in the room we were allocated . Booked a table in Marco's...(recommend booking beforhand gets v busy) great vibe great food ...Used leisure club sunday monday and had the best back massage ever from Sade ...high recommend the hotel...good all round facilites and staff

"Great local escape .(Or ideal Airport Stopover)."

5
26/10/2016

Returned to The Best Western Premier Yew Tree Lodge Hotel for another two night escape.Allocated room 435, ideal for access to the Swimming Pool. Due to health issues I find it very difficult to relax whilst away, but on this visit I actually had managed to achieve some reduction in my stress levels and whilst not managing to decrease my pain a lot,I seemed to coped better with it. Booking B&B with the 3 Course Dinner option, my companion and myself found this a bit of a challenge ,forgetting (To us) how generous the portions were. Regarding the service, this was yet again 100% +and the food was outstanding. We could not have been made more welcome by Gillies who seemed to be able to treat everyone as his personal guest,very professional and a great asset to both the Restaurant and the Hotel,he was equally supported by Chef and the staff in the kitchen, all the courses we had matched our personal tastes and would rate at least 12/10.Once again thanks to you all at Best Western Premmier Yew Tree Hotel and although I don't know when,I am already looking forward to a future visit.

GMYewLodge, Front Office Manager at Best Western Premier Yew Lodge Hotel, responded to this review
Dear Derbyhome, Wow! what a delightful little read! Thank you so much for taking the time to write to us about your recent stay. I'm pleased to say that you enjoyed your stay with us and it's most comforting that you had a relaxed stay with us. We do aim to achieve this! I will personally ensure Gillies is aware of your mention regarding his service and I'm sure he will be overwhelmed by your comments. Hopefully you won't leave it too long until your next visit! Kindest Regards Mamta Manani Front Office Manager

"great Weekend away with friends"

5
26/10/2016

We had a brilliant weekend with lovely friends, The Hotel Staff are well trained and courteous . We had 60 guests and the Hotel looked after us all so well,Nothing was too much trouble.We had our own Private Dining room and Bar, The Bar meals in Marco's restaurant and the Evening meals were lovely as was Breakfast the following morning.we all enjoyed using the SPA to chill out, and everyone has sent us their over whelming thanks for organizing everything. We have booked to have our next event here again at Easter next year.

GMYewLodge, Front Office Manager at Best Western Premier Yew Lodge Hotel, responded to this review
Dear Gill W, Thank you very much for taking the time to write us a wonderful review. I'm so pleased to hear that you all enjoyed your stay with us and I cant wait to welcome you back again in Easter! I will ensure all our teams that worked that weekend are aware of your positive commenst. Kindest Regards Mamta Manani Front Office Manager

"Enjoyable stay..."

4
26/10/2016

Stayed here for a three night stay with dinner included. A lovely hotel, excellent food with great leisure facilities, lovely pool. The staff were very friendly and the room was spacious and comfortable.

GMYewLodge, Front Office Manager at Best Western Premier Yew Lodge Hotel, responded to this review
Dear Rob123_ery, Thank you so much for your comments. It's pleasing to read that you enjoyed your stay and took advantage of Dinner in Marco's and also our Health Club Facilities. It's also nice that you have noticed how friendly the staff were. I will feed this back to all the teams! Until next time, hope to see you again. Kindest Regards Mamta Manani Front Office Manager

"Girly Spa Break"

5
25/10/2016

Four of us enjoyed a wonderful, overnight spa break here to celebrate a special birthday and it didn't disappoint. We were welcomed by very friendly front-of-house staff and our rooms were ready for us to settle in early. Our rooms were very comfortable and a decent size with cosy beds, a good size tv, tea and coffee facilities, a safe, trouser press and iron and ironing board. The bathroom was a good size offering complimentary toiletries and we also had use of dressing gown and slippers, which you are able to wear in the spa area. We enjoyed the use of the pool, jacuzzi, steam room, sauna and comfy loungers around the pool. There's the option of booking extra treatments if desired, such as facials and massages etc. There's a bar/cafe area where you can order drinks, smoothies and bar food. The outside area has plenty tables and chairs and there's the added bonus of having a Marco Pierre White restaurant next door (highly recommended). The hotel is situated in Kegworth which is half and hour away from the centre of Nottingham which was ideal for a bit of retail therapy. The four of us thoroughly enjoyed our girly break and would definitely go back.

GMYewLodge, Front Office Manager at Best Western Premier Yew Lodge Hotel, responded to this review
Dear Tilly123cat, Thank you very much for spending the time writing a wonderful review for us! I can happily say that your girly break was enjoyed by all and you made most of all our facilities in the hotel. I will ensure all our teams here at the Best Western Premier Yew Lodge Hotel are aware of your delightful feedback. Hope to welcome you back again soon! Kindest Regards Mamta Manani Front Office Manager

"Stunning"

5
25/10/2016

You would not expect anything less that food to die for, being Marco Pierre White's. The ambience in the dinning room was stunning, being served by very mild manured staff. The hotel was very very busy, but flowed brilliantly, the staff all new what was needed to be done, and did it.

GMYewLodge, Front Office Manager at Best Western Premier Yew Lodge Hotel, responded to this review
Dear David P, Thank you for short but sweet review! I'm so pleased that we managed to exceed your expectations especially on a night where we were fully booked! It's nice to see that all training on staff has paid off! Look forward to seeing you again. Kindest Regards Mamta Manani Front Office Manager

"Great as Always"

5
24/10/2016

For the 5th year in a row some 70 of us have just stayed here for our annual car club conference, and we have booked 2017 and 2018 too! The rooms, facilities and food are always excellent, and the staff are absolutely brilliant, nothing is too much trouble.

"Yew Lodge Hotel"

5
24/10/2016

Booked a night away for my Wife's Birthday stopped in the superior room and wasn't disappointed very spacious, The food in Marco's was fantastic and the service was just as good enjoyed our meal without any rush. Spa facilities are what to expect and everything worked, all the staff at this hotel were very polite and couldn't do enough,if i had a gripe and this was probably down to me i couldn't work the telly will defiantly go back brilliant weekend John b

"Does the job."

3
23/10/2016

I arrived at East Midlands Airport on a pitch black evening just after 7.30pm. I exited outside the main doors, really trying to spot the Best Western East Midlands Airport Hotel Yew Lodge? It turned out, I was going to have to look around the complex quite a lot? The reason being, it's no where near the airport grounds? It's a 10/15 minute taxi ride away at £10? This got me off to a bad start. The guys who were lovely in the Information Office directly outside suggested, I ring the Best Western Hotel, and ask for them to pick me up in their Airport Shuttle Bus! So I rang the Reception. I got the very sad and poor excuse that they had no driver? Charming... And said I should order a Taxi? Brilliant.....not.... When I arrived I was attended to quite quickly. I was on the third floor. The Hotel decor is a bit old fashioned and somewhat dated in my opinion, having stayed in dozens of Hotels around the UK & World. Though it all was very clean inside and outside the room. The Bathroom was immaculate too, just a bit tired. The bed was very comfortable, as was the pillows and duvet. TV was fine and it had no Bottled Water but Tea & Coffee making facilities. I was awakened in the middle of the night with loud conversation going on next door. It was 4.30am...., I don't blame the Hotel for this as it can happen in any Hotel. I rang up Reception who thanks to them knocked that on the head very quickly. So thanks to the Staff concerned for sorting that out. The greatest asset to the Hotel id the Restaurant Marco's. This meant I had a gorgeous dinner on the night and brilliant breakfast the next morning, in a very new and trendy place and in a comfortable part of the building.

"Yew Lodge Hotel"

4
23/10/2016

Oh dear....... Arranged party for 60 people and the food was disgraceful Ok the total cost was cheap @ £124 per couple including breakfast BUT the evening dinner was very poor Ping meals....really !!!!! Chips part cooked and reheated Hot coleslaw NO NO NO I have advised our party host to find another location for our next get together. The room was fab, service was fab just the food has stopped us from ever visiting again

"Great stay"

5
23/10/2016

What a fab hotel ,stayed for one night ,to visit freinds in the area ,it was a lovely atmosphere in the bar ,freindly staff ,we had an excellent room spotlessly clean ,very comfy bed ,everything you could need ,and more ,thanks for an impressive stay ,will certainly be back

"Airport stay"

5
17/10/2016

Stayed here for one night before our flight out of East Midlands the morning after. Booked a family room for the four of us. Plenty of room for one night stay. We hadn't booked a table in the restaurant Before we arrived but got us a table with a bit of a wait. Reasonable priced drinks in the bar. The food was good and the live entertainment was an added bonus. Didn't have time for breakfast in the morning but I would definitely stay here again if I was in the area!

GMYewLodge, Front Office Manager at Best Western Premier Yew Lodge Hotel, responded to this review
Dear Jimleeds_8, Thank you for taking the time to write us a lovely review. I can see that you took advantage of our Park and Fly Package. I'm pleased that the room was comfortable for you and all your transfers ran smoothly. Thank you all for your feedback regarding our live music. I will pass that on to senior management also. Look forward to seeing you again! Kindest Regards Mamta Manani Front Office Manager

"Amazing hen/spa weekend "

5
16/10/2016

Fantastic stay, very welcoming of 14 crazy women on a hen / spa weekend. Minor room issue on arrival that was quickly resolved. All the staff were great but have to give an extra special mention to the restaurant manager "Muzzy" for going above and beyond, to make everything great. Had a day in the spa that was great thanks to George & Niall & all the rest of the staff. Saturday nights meal in the private dining room was great, fantastic food & great service! They also gave us the same room for Sunday morning breakfast. Excellent breakfast buffet all you can eat, with a huge choice of food. Overall can't fault anything

GMYewLodge, Front Office Manager at Best Western Premier Yew Lodge Hotel, responded to this review
Dear CathyP1058, What a wonderful review! Thank you very much for your lovely feedback. I remembering checking you all in on the Friday and I'm so pleased to hear that everything went well for you. I will pass on special regards to Muzzy, Niall and George for you personally. Once again thank you for taking the time to write us a review and I do hope to welcome you all again very soon. Kindest Regards Mamta Manani Front Office Manager

"Little gem "

4
16/10/2016

Stayed here for my birthday after seeing it on Spabreaks we booked direct. Had room, spa, three course meal and breakfast for £130. Arrived in room and had a birthday card from the staff which was lovely. Swimming pool and spa area really nice. Marcos food was lovely My only complaint was the price of the drinks £7:50 for a glass of wine! We will definitely be back Thanks for making my birthday special

GMYewLodge, Front Office Manager at Best Western Premier Yew Lodge Hotel, responded to this review
Dear..... Thank you for your lovely feedback! I can see that we went above and beyond to ensure that your birthday was recognised and I can see that you were well looked after during your stay here. I will be sure to cascade all your comments to all the teams here at the hotel. Once again Happy Birthday and I look forward to seeing you again. Kindest Regards Mamta Manani Front Office Manager

"Pleasant stay good spa "

4
15/10/2016

Easy access to motorway Clean and comfortable.Spa is above average although not sure what the foot bowls are all about. Would recommend as value for money. Restaurant in hotel very good although service for coffee in the lounge was a bit slow.

GMYewLodge, Front Office Manager at Best Western Premier Yew Lodge Hotel, responded to this review
Dear LesleyHansen, Thank you for your review. I have read all your comments and can assure you we will take on board your feedback especially service for coffee as you mention was a little slow. I will ensure this is fed back to the Bar Manager to investigate. I'm glad however you found the hotel clean and close to the motorway as you mention. I look forward to seeing you again should you be in the area. Kindest Regards Mamta Manani Front Office Manager

"Surprisingly good"

5
11/10/2016

As it was the only room available for miles I was a bit apprehensive but actually the room was very comfortable, the staff were very polite and attentive and the restaurant was excellent (grilled and butterflied shrimp and perfectly crisp pizza washed down with Pilsner Urquell, followed by a plate of well chosen Italian cheese accompanied by a small glass of Vin Santo).

GMYewLodge, Front Office Manager at Best Western Premier Yew Lodge Hotel, responded to this review
Dear Paul W, Thank you for taking the time to leave us a short and sweet review if I may say so myself! I'm glad we have pleasantly surprised you during your visit with us and you don't hesitate to recommend us and of course visit us again soon. I will be sure to pass on your positive feedback to all the teams! Best wishes Mamta Manani Front Office Manager

"Pleasant environment"

3
10/10/2016

Decent room size and facilities. Disappointing attitude from bar staff. As this was a special family event expected a bit more friendliness from staff. Bed squeaked every time you move and the door hinge dropped into the door meaning you couldn't get in or out of the room. Could do with a bit of an update. However breakfast staff helpful and good selection. Lots of parking available. Good location.

"Birthday Surprise Ruined Avoid at all Costs"

1
06/10/2016

On the first evening 4 doors were left open in the bar, it was windy, so all we could smell was cigarettes. We decided to finish our drinks in our room. Only to be stopped and have our drinks taken from us, with no other explanation other than we couldn't take them upstairs. No refund wad offered. The following night the same waiter argued with us that we had to pay for our meal, it had been paid for in advance. The spa was a joke, their idea of a pedicure was nail file and nail polish, she didn't even glance at my consultation form. They were shocked when I told them I am a beautician with 20 years experience. I walked out in disgust. Ruined what should have been a lovely weekend

GMYewLodge, General Manager at Best Western Premier Yew Lodge Hotel, responded to this review
Dear nunails1 Thank you for your review. Unfortunately without knowing your identity I am limited to how thorough I can investigate this. I believe the 4 doors you talk of are in the lounge and lead to the external terrace where guests smoke, the lounge is large and the open doors should not have populated the lounge with smoke. Regarding the glass to your room, I do need to investigate this further, however we have never discouraged guests from taking drinks they have purchased from us to their rooms, we infact serve drinks to guests rooms. I have spoken to every member of the bar team and cannot establish who this could have been and without your stay dates cannot investigate further. Waiters often have to establish if a guest is on an inclusive rate or if they have paid in advance, this is part of our accounting procedure. If a guest has bolted on an additional dinner over and above the package this may not show on the rate code. Arguing with a guest of course is never acceptable but I would need more detail to get information from the Waiter or Manager. Regarding the Spa, the Spa Manager does remember talking to a lady who came with her Husband and both had treatments, that lady was a type 1 diabetic and therefor we could not use any cutting implement on that ladies feet so if that guest is you I hope that explains why you were given a nail shape and paint as opposed to a full pedicure. The Manager and Therapist spent time discussing the details with this guest so consultation definitely took place. nunails1 if you want to email me on [email protected] I will happily investigate this without speculating Best wishes Yvonne Hyde General Manager

"lovely restaurant"

5
03/10/2016

we visited here as a couple in September. The restaurant was fantastic, lovely welcoming staff and great food. I had the Calamari to start which was very good (and a large portion which I couldn't quite finish) followed by the Salmon which was cooked perfectly. My husband had the mushrooms which again were delicious followed by steak which was lovely. we don't usually have dessert but opted for the ice cream with an expresso shot which was the perfect finish to a perfect meal. would definitely return.

GMYewLodge, Front Office Manager at Best Western Premier Yew Lodge Hotel, responded to this review
Dear 60Beckj, Thank you very much for your recent feedback. I'm delighted to read all your positive comments! I will be sure to feed this directly back to all the team in Marco's as well as personally to the Marco's Manager James. I look forward to seeing you again soon! Kindest Regards Mamta Manani Front Office Manager

"Great Value and service."

4
29/09/2016

stayed here for 3 nights. very nice hotel, friendly staff, no porter to help with the luggage, room was small but clean. the beds were not very comfortable and was warm. Short walk to town with ample parking.

GMYewLodge, Front Office Manager at Best Western Premier Yew Lodge Hotel, responded to this review
Dear Santosh A, Thank you for your review. I'm pleased to read that you came across friendly staff and the overall hotel was nice and clean. I'm disappointed to hear your comment regarding the beds. We as a hotel do have a proactive maintenance plan to ensure all beds are looked into and changed regularly. I will ensure we look into this right away. In addition to your feedback regarding having no porter on duty, please feel free next time to ask anyone of the receptionists and we will be happy to help with any luggage for you. Look forward to seeing you again. Kindest Regards Mamta Manani Front Office Manager

"Poor transfer"

3
28/09/2016

Had a good stay at this hotel on the night before traveling on holiday,but on our return we wait over half an hour to be picked up from the airport.We was told by the hotel on our return that the mini bus would be with us in less than 5mins,on the second call we was told that they where wait for another couple to arrive.When the bus did arrive the driver told us he did not have our names on his list.When we did get back to the hotel we went to complain,we gave our names and our compliant and all we was offered was a drink?when iam drinking,i did think that we would have had some type of explanation from the hotel,but none.Very disappointed

GMYewLodge, General Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Guest I'm sorry that there was a problem with your return transfer. I will investigate this further as this isn't usual for us. I believe the Operations Manager offered you a drink as you mentioned as we were aware at the time of the delay. We do really appreciate the time taken to give feedback good or bad and will use it to look at our processes going forward. Kind regards Yvonne Hyde General Manager

"Great value "

5
26/09/2016

Lovely leisure centre , plenty of parking , bathrobes and yummy biscuits in the room :) Didn't eat here but the menu looked nice, hopefully breakfast will be too. Room cosy but modern Excellent value. I'll definitely be back when up this way again.

GMYewLodge, Front Office Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Binkyboo21, Thank you very much for your lovely review! I'm glad that you made most of your stay with us and you were pleased with the room that we allocated. I look forward to seeing you again! Kindest Regards Mamta Manani Front Office Manager

"2 day business trip to Nottingham"

4
25/09/2016

very good hotel - service good and aemnities - room too hot - fan already supplied but even with window wide open too hot - restaurant a bit pricey but good quality and portion size - would stay again

GMYewLodge, Front Office Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear James C, Thank you very much for your feedback for your recent stay. I'm pleased that the overall service was good and that we provided the correct amenities for you. I will also pass on your comments to the chef regarding your feedback of food and quality which I know he will be pleased to hear. Hopefully we will see you again soon. Kindest Regards Mamta Manani Front Office Manager

"Nice Friendly Hotel"

5
23/09/2016

Booked a comedy night here with friends. We had a great time, hotel was really nice, staff very helpful and friendly. We had executive rooms which were lovely. Didn't have time to use the spa but will definitely go back to try it out as it looked really nice. Food was good in the restaurant and 2 for 1 cocktails during happy hour in the bar went down well. Couldn't fault anything.

GMYewLodge, Front Office Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Smithh2, Thank you kindly for your lovely feedback. I can see that you enjoyed our special event- the comedy night! I'm delighted to read all your positive feedback and I will be sure to cascade this to all the teams! I do hope you visit us again soon, even if it is to treat yourswelf to a SPA day! Kindest Regards Mamta Manani Front Office Manager

"Wedding anniversary long weekend"

5
20/09/2016

Spent Sunday, Monday and Tuesday at this hotel. Great service all round. Staff very friendly. Room a good size with shower and jacuzzi bath. Nice touch leaving a card in our room for our anniversary. Ate in the on site Marco Pierre White's Italian restaurant where food was tasty and a great atmosphere. Unfortunately the pool was closed but used the gym to burn off a few calories. Perfect for visiting Nottingham. For us the hotel, people, facilities and Marco's was a perfect match for our 29th anniversary.

"Airport overnight stay"

3
20/09/2016

We booked via Holiday extras as a 14 day park and stay package. Hotel is easy enough to find, plenty choice of parking spaces. We upgraded to a room with spa bath 336 but 4 of the 6 jets were blocked so did not have to pay the £20 upgrade charge. The bed was very comfortable. We ordered breakfast into our room which was great with everything we wanted on the tray. We did not eat in the restaurant but did have a few drinks at the bar. Staff were friendly and efficient. We travelled to the airport the following morning by the hotel mini bus which was quick. On our arrival home we called the hotel who informed us that there was no driver and to go to the taxi desk at the door of arrivals, this was great and we were in the taxi within minutes. Would stay at this hotel again if travelling from east midlands Airport

"Hotels with personality"

5
20/09/2016

Lovely clean hotel with a great restaurant. Check-in fine and given all the relevant information. Our room was very nice and quiet. Not a modern room but still everything you need and very well kept. Breakfast was excellent and service very good. Went to the spa for our treatment that was booked for 1 hour but unfortunately due to being 10 minutes late they was unable to accommodate us. I understand but we could have been allowed to have what was left of our 1 hour, spa reception didn't in anyway try and see if there was anything he could do for us. However we did enjoy the spa facility's.

"Very pleasant. "

4
20/09/2016

Came for a friends wedding. Lovely venue, food was very tasty and staff friendly and helpful. Bar prices rather steep considering the draught lager was pretty poor quality and often in hot glasses. Don't mind paying more for drinks at weddings but I do expect them to be served correctly when paying over £10 for 2 drinks

"great wowcher deal"

5
20/09/2016

We stayed here for 1 night as part of a wowcher deal. We paid £99 for 1 night stay which included breakfast and a 2 course meal in Marco's. You can also use the spa facilities next door which was included in the deal. The room was clean and modern but was very warm as there is no air conditioning. There is a fan in the room but were were still a bit warm. The food in the restaurant was excellent and the service was good too. Breakfast the next day was buffet style with good choice and all cooked well. Overall a great deal.

"Good and bad location!"

3
19/09/2016

This hotel is convenient for the motorway, East Mids Parkway train terminal and the airport. Pretty decent facilities. Good value for money. But then when you want to sleep you realise it's a poor choice because you're right on the flight path and planes are still landing after 2 am!!! Did not sleep well!

"Exceptional"

5
18/09/2016

Exceptional - surprise birthday stay. I booked two nights in the hotel with a Groupon deal which also included an evening meal on the first night, and breakfast both mornings. When I called to book on the days I wanted only an executive room was available so it was £20 additional cost (£10/night) for the upgrade. Although I hoped the hotel would be nice, I did not expect it to be as great as it was and was surprised at the fantastic value I got with the deal I bought. The hotel itself is stunning, clean, modern and homely in lovely surroundings with a large car park and impressive looking entrance. All members of staff we dealt with were polite and welcoming as well as helpful – there was not one minor hiccup with our stay and all the arrangements. There is plenty of space to sit and relax with a restaurant, bar, lounge area and outdoor seating areas too. There is nice music playing throughout the hotel. Our room was large with a spacious bathroom and good shower. We were provided with robes and slippers, hot drink making facilities and a few biscuits which was a nice touch. There was a large flatscreen TV and a wireless Bluetooth speaker which was great to be able to use We used the gym and spa on the afternoon we arrived. The gym wasn't huge but it was quiet when we were visiting so we could access all the machines and weights we wanted to. The spa was also nice afterwards with sauna, steam room, pool, Jacuzzi and rain showers. It was very quiet when we visited but I can imagine it being crowded in busier times as it is quite small. The changing room facilities were very good with showers, changing cubicles, lockers, swimsuit dryers and hairdryers/straighteners available. One of the highlights of our stay was dinner in the Marco Pierre White restaurant the first night. We had a two course meal included in our stay, and looking at the menu if we had paid for it separately it would have been £60+. Fantastic value. For starter my boyfriend had chicken which he said was the best chicken he has ever tasted. I had jumbo shrimps which were huge and delicious. For mains my boyfriend had a burger which was great and I had the ribs – these were incredible and I would definitely recommend getting them. Very tasty and an enormous portion with chips and coleslaw. We didn't have dessert as we were too full from the meal. The restaurant itself was beautiful and had a lovely atmosphere. All the members of staff in the restaurant were lovely and friendly. The next day we had breakfast, again in the Marco Pierre White restaurant. The choice at the buffet was great, something for everyone. Typical cooked breakfast foods, cereals, fruit, yoghurts, pancakes, pastries, toast etc. as well as the option to request other items to be cooked from the menu. We spent the day out at Alton Towers (hotel is in a good location for this – not too far to drive). In the day our hotel room was cleaned and was spotless when we arrived back. They'd made the bed and even taken the car to arrange my things neatly wrapped up in a towel for me which was a lovely touch. That evening we ate away from the hotel and just came back for drinks sitting on the nice patio area at the front of the hotel. On our last morning we again had breakfast in the restaurant and visited the spa before check out. This is the best hotel I have ever stayed in, and I would recommend it to anyone who wants to stay in the area for a particular reason, or just wants to go away for a spa break. I would definitely return for another stay. This was a present for my boyfriend's birthday and he loved it. Thank you so much!

"Great hotel, awful dinner."

3
16/09/2016

Great hotel, the staff are helpful and efficient, rooms pleasant, & the breakfast is as good as it gets, with an enormous variety of quality food, and show cooking from a real expert. Dinner at Marco's was a real disappointment. The restaurant is very stylish and comfortable, but the food last Sunday was poor. Our starters of calamari and shrimps were rather tasteless. But the major problem was the main course of sea bream, which arrived on a bed of what I can only describe as aubergine jam - sweet & sickly, it quite spoiled the taste of the delicate fish. I had a handful of rocket straight out of the packet for my meal, and not even a dressing to liven it up. Our waiter, Giles, didn't seem to notice that my plate was going back full, & when I explained why, was dismissive. On the rare occasions this has happened before, I have been offered an alternative dish. Not at Marco's. I left the restaurant hungry and disappointed. The menu price for our two courses, with a couple of side dishes, but without drinks, was £72. My complaint having fallen on deaf ears, I filled in the ubiquitous questionnaire for once. I also complained at checkout, and left my contact details. No one has bothered to follow this up.

"Unrivalled"

5
16/09/2016

Booked a room and parking prior to flying out from East Midlands. This hotel represents excellent value for money and I my wife and I enjoyed a great nights sleep, along with a very nice meal in Marco's restaurant situated in the hotel. Breakfast was good quality with a good selection. What really makes this hotel stand out from the many that I have stayed in before is the staff. Every member of staff were pleasant, professional and genuinely keen to ensure your stay is a pleasant experience. The excellent Jenna in reception went the extra mile helping overcome a last minute glitch (totally my fault) whilst I was away on holiday, arranging a transfer back to the hotel from Birmingham airport (yes, I booked the wrong return destination!!). This was done without hesitation and Jenna even obtained a good rate from a local taxi company. Thanks again Jenna. Don't hesitate to book into this hotel, everything is spot on, and with staff like Jenna, you are guaranteed a great stay. Congratulations to the management, you are running a top hotel.

GMYewLodge, Front Office Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear John-PatriciaNorfolk, WOW! What a lovely review to be seeing today. Thank you very much for your kind words! I'm glad the hotel was close by for you to catch your flight and furthermore, I'm so pleased to hear that you had a great night sleep. I'm delighted to read your very complimentary feedback regarding Jenna and I can assure you as her Manager I will be thrilled to pass this on to her and I'm sure she will remember assisting you. I look forward to seeing you again. Kindest Regards Mamta Manani Front Office Manager

"Super staff, fab facilities, delicious dining..."

5
12/09/2016

I rarely leave reviews as I have nothing to add but I can't recommend this hotel highly enough. Every member of staff met us (14 couples celebrating a big birthday) worth a smile and all went out of their way to make our stay enjoyable, relaxed and welcoming. Food was excellent. We had an overnight Spa break - 3 course dinner, b&b and lunch included. A few hiccups along the way which were quickly and smoothly resolved. Rooms comfortable although the use of the fans were essential as the rooms can be tad warm to say the least. Highly recommend and would definitely return.

GMYewLodge, Front Office Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear VikkiOrflins, Thank you for taking the time to write to us such a lovely review! I can see that you all enjoyed your stay with us and it's brilliant to hear that any issues that arose were sorted out along the way for you. I'm even more excited to hear that a little thing like a smile has obviously been noticed by yourself and your friends which always goes a long way! I will be sure to cascade all your feedback to all the relevant teams! Until next time, I'm certain you will visit again and thank you very much for the recomedation! Kindest Regards Mamta Manani Front Office Manager

"Great location"

5
11/09/2016

Stayed for one night for a business meeting. Friendly and helpful staff, very comfortable room and excellent restaurant. Great location just off M1 near East Midlands airport. Also has a pool and spa but didn't get chance to sample it due to early start the next day.

GMYewLodge, Front Office Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Mick C, Thank you very much for your kind feedback. I'm so pleased to hear that we have catered the needs for your business trip! I will be sure to pass on all your comments above to all staff mentioned. I look forward to welcoming you back again very soon. Kindest Regards Mamta Manani Front Office Manager

"A lovely stay"

4
08/09/2016

This is a lovely hotel which is clean with a large bathroom, big TV and comfy bed. The room appeared to have been recently refurbished or perhaps it was new. The room was very hot and despite a fan in the room, we had to have the window open in order to get any sleep. The downside of this is the fact that the hotel is under the flight path for East Midlands Airport and at the time of our visit, flights were taking off over our hotel. loads of aircraft overnight which meant a very uncomfortable night with not much sleep. Our deal included dinner at Marco's which, as always in one of his outlets, was great. Wine was a bit pricey at £9.95 for a large glass of Sauvignon Blanc or £29.95 for the bottle. All staff were great and very attentive. Great breakfast, as well, made the stay very reasonable. As we checked out we were told that we had been in a premier room and had been charged an extra @10.00 which was promptly refunded when we questioned it. This hotel is pretty much perfect except for the aircraft noise but, if you can stand the heat and can resist opening the windows (double glazed) then you will love it.

GMYewLodge, Front Office Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Martin B, Thank you for taking the time to write us a valuable review. You are in fact correct, the room you stayed in was one of our recently renovated bedrooms. I can see that a lot of the features in the rooms, you did enjoy and was quiet comfortable for you. We are currently looking into getting Air Con in all of the bedrooms, so this is definitely a feature we are closely monitoring. I'm pleased to hear all the staff were great and attentive and I will ensure this feedback is passed on personally to all of them for you. On another positive note, I'm also glad to hear that the breakfast experience was to a high standard for you also. Once again thank you for all your comments. I hope to welcome you back to the hotel again very soon. Regards Mamta Manani Front Office Manager

"Wedding visit only no stay over "

4
05/09/2016

Visited for a friends wedding,very clean and modern hotel with a great restaurant which I must try(Marco Pierre Whites) 1/2 mile from the m1 and very close to East Midlands airport,Loughborough is the near by market town with also Nottingham and Derby on the doorstep.. My only downfall.. Was the drinks,well known brands of lager seemed to be poured flat every time which was very disappointing with the price of a pint 3/10 . The food at the wedding was very nice lamb with veg 8/10.

GMYewLodge, General Manager at BEST WESTERN PREMIER East Midlands Airport Yew Lodge Hotel, responded to this review
Dear Jonsonnfw27 Thank you for your review and I'm very happy to hear that you enjoyed the wedding and delighted to hear you will be back to experience our Marco Pierre Whites. I will speak to the Bar Manager regarding the beer being flat as this isn't usually the case and see why this may be. Look forward to seeing you again Yvonne Hyde General Manager

"Average stay but food saved the day!"

3
04/09/2016

Stayed here for 1 night for our wedding anniversary. Room was small and dated, unfortunately we were also directly above the kitchen/bar skip...... Lots of bottles being thrown in were regularly heard. There also happened to be 2 wedding parties onsite meaning breakfast was slow and music from the receptions was heard during the night. On a plus note Marcos restaurant was lovely, special mention to Gilles our French waiter- funny, attentive and good fun. The steak was perfect as was the variety of wine. Good end to an average stay!

GMYewLodge, General Manager at BEST WESTERN PREMIER East Midlands Airport Yew Lodge Hotel, responded to this review
Dear Brummiegirlie Thank you for taking the time to write a review, we really appreciate your feedback. I'm sorry the room wasn't to the standard that you expected, we are not a purpose build hotel which I'm afraid means the sizes can differ but on the whole the majority of rooms are large and spacious. I am in my 3rd year at the hotel and every year we refurbish a large area of the hotel and although some are older than others I'm sure you found them high in quality and well cleaned and maintained and we will continue with this programme. Please let me know personally if you are ever in the area again and I will ensure you are allocated a bigger room. I'm delighted you enjoyed Marco's and will have pleasure in telling Gilles how much you enjoyed his service, he is a real character and liked by many guests. Best wishes Yvonne Hyde General Manager

"Great Break"

5
03/09/2016

Stayed two nights found staff helpful, cheerful and efficient. Room was clean and comfortable. Excellent breakfast which was self service Would be more than happy to stay again excellent value for money

GMYewLodge, General Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear sandy840 Thank you for your lovely review, we really do appreciate your feedback. I'm delighted to hear that you found the room to be clean, comfortable and excellent value for money and I will pass on your kind comments regarding the team. Look forward to seeing you again soon. Kind regards Yvonne Hyde General Manager

"Quiet Stay"

4
02/09/2016

Enjoyed a quiet night at the hotel on our way to Italy. The staff were very pleasant and efficient and the room was clean with good facilities including TV and complimentary wifi access. Our room had a bath and shower. Went to the Marco Pierre White bar and restaurant set within the hotel which was over priced for the quality of food served. Again the staff were very pleasant and efficient. Would use the hotel again and would find somewhere else to eat!

GMYewLodge, General Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear PBE1 Thank you for taking the time to review the hotel and I hope you enjoyed your holiday in Italy. I'm delighted to hear that overall you enjoyed your stay and will take your feedback on board regarding the Marcos pricing and pass it on to those involved. Please do not hesitate to contact us directly if you are flying from East Midlands again. Best wishes Yvonne Hyde General Manager

"Very enjoyable few days"

4
02/09/2016

We booked into the hotel not expecting too much, however these reservations were soon overcome. The staff on reception were terrific, especially Jenna, helpful and accommodating. We got an upgrade because it was available and were very happy with the result. The room was spacious and well equipped. I used the pool area which was well organised and never crowded. The Marco Pierre White restaurant was expensive for what it was and only ok. The beer and wine was also expensive. It is a very busy hotel being near to the airport and having good business facilities, however the staff were always helpful and available. There was a conference on the time we were there and the attendees were well lubricated in the evening. This did give rise to some late night noise in the corridors. I think the management need to pay some attention to this as it could put off some guests who are not similarly inclined.

GMYewLodge, General Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Joseph H Thank you for your review and I'm delighted to hear you had an enjoyable few days. I will pass on your very kind comments regarding Jenna and the rest of the team, I know this will mean a lot to Jenna in particular. I'm sorry you didn't find Marcos to the standard and that you found the drinks expensive, This is a new menu and the feedback you have given regarding Marcos will be used when we review how the new menu is perceived. I'm sorry that the conference delegates made a noise, we are a hotel with very varied clientelle and we do try and balance the needs of all, especially when looking at the allocation of rooms that a more rowdy party may be in. I'm glad that overall you enjoyed your stay and that you found the room spacious and enjoyed the spa. Best wishes Yvonne Hyde General Manager

"Yew Lodge Hotel Kegworth"

4
02/09/2016

Hotel is ideally located for motorway and airport location is not ideal for other facilities Room was were very warm and due to location near airport noisy early in the morning due to plane flight path Evening meal is very good in new restaurant, but service for breakfast could be better with improved engagement and information from the staff

"Spa Break"

5
02/09/2016

Lovely hotel and very clean, with plenty of parking. Stayed here with a friend for a spa break. Although the rooms could have been bigger, we had twin beds and didn't feel like there wasn't enough room. Every member of staff were so helpful, chatty with excellent customer service. Marco's restaurant was excellent, food was beautiful each night. The area of Kegworth was abit quiet with not much to do, but I cannot say anything less than satisfactory about the hotel.

"Needs an overhaul and average MPW restaurant"

3
02/09/2016

Stayed over two nights for an exhibition and although I have stayed here the last two years the fabric of the rooms is looking tired.Television is not HD and there is no ice in the Hotel unless you want to go all the way back to the bar. The room (311) was a decent size but I was in a room with two single beds. When it is obvious that there is only one person using the room I wish reception staff would ask whether you preferred a double or two singles. To be honest after a long drive I couldn't be bothered trailing all the way back to reception with my luggage to ask for a different room. The rooms are very warm in the Summer and with no A/C the most efficient way of cooling down is opening a window however because the hotel is on the East Midlands flight path you hear every plane landing into the early hours. Although the hotel blurb in my room said there was a fan to use I couldn't find it. In any event in 2016 a Best Western Hotel should have A/C. Bathroom fine but the shower over two tap arrangement is a nightmare to get the right temperature and when you do the temperature is constantly changing so I think a plumbing overhaul is necessary. I had the same problem last year. I joined a few colleagues for dinner at the Marco Pierre White Italian at the hotel. I had the Nachos to begin with and they were totally vin ordinaire. A reasonable size bowl with too many chips and not enough guacamole or sour cream. The chilli sauce in the bowl however was fine. I had the New York Burger for main course. The burger was very dense and tasted of nothing. The bacon tasted like cardboard and I left half of it. No one asked whether my food was ok when the table was cleared but it definitely felt like it was overdone I skipped dessert but ordered a Latte which never came. When that became obvious I asked the waiter if I could have my Latte and he looked at his watch and said 'yes we still have time to get you a Coffee??? The hot breakfast was a shocker. Why do some hotel hot Breakfasts consist of things that have been cooked hours earlier and kept warm. The only saving grace was that my fried egg was cooked fresh . I took one bite of my bacon,sausage and hash brown. That was enough. Bacon like rubber, sausage basically had a crust on it it was so overcooked. The hash brown didn't taste of anything. I ended up only eating the fried egg and a piece of toast. The staff were ok but not as friendly as described in other reviews I have read. For those of you who have read my other reviews you will see that it is rare for me to be as critical as this review but I cam away from the hotel this morning thinking I hadn't actually enjoyed any aspect of the hotel's service. I really think Best Wester you need to seriously up your game and I am afraid I cannot recommend this hotel until you attend to some of the things I have mentioned, Cost for two people in two room for 2 nights B&B was £416.00

"Airport Stayover"

5
30/08/2016

What a great hotel, great staff, great bar, great room. We've never travelled from East Midlands Airport before, decided to book rooms at the Yew Lodge and stopover for our early morning flight. Must say I would highly recommend the hotel, for this, the transfers were superb, made the start and finish to our holiday absolutely fantastic, with no stress

"Friendly staff!"

4
30/08/2016

I recently stayed here with my partner, lovely clean hotel and staff were very friendly and helpful. However house keeping knocked the doors and woke everyone up 2 hours prior to departure. There isn't much located around this hotel in terms of places to eat or things to do,but it has a cosy atmosphere inside and is located a short drive to the zoo!

"FANTASTIC WEEKEND AWAY"

5
30/08/2016

What can I say? Picked up an August bank holiday stay for two nights, with first night meal in Marco Pierre White's restaurant, two morning breakfasts and spa hotel on Groupon - when I rang the hotel they matched the offer. The hotel was beautiful, the staff were very friendly, efficient, helpful and knowledgeable. That includes every staff member, which makes a change. Not to have that blank expression when you ask a question of a staff member makes all the difference. The room was an Executive room and was lush. Bit small but enough for what we wanted and décor was to a high standard. Couple of problems we had were that the room was very hot but the room was provided with a fan, which we used constantly when we were in there, or else we wouldn't have coped with the heat. The bed was on wheels and moved every time we leant against the headboard but wasn't too bad. We had a massive flatscreen tv on the wall, lovely selection of teas and coffees, speaker to hook up to your phone for music, robes and slippers and lovely Elemis toiletries in the bathroom. The shower was lovely but not as high pressure as I would have liked. Cleanliness was second to none. We used the spa in the afternoon which was very crowded so we didn't stop long - bank holiday weekend for you. The free room Wifi was excellent. The restaurant in the evening was gorgeous, the staff very attentive, the food was lovely. The only thing was the price of the drinks was extortionate - £15 for a glass of wine and a beer - needless to say we didn't drink much. The bed was extremely comfortable and we slept very well. Breakfast was buffet style and was lovely with a massive array of food, including pastries, hot English breakfast and a pancake machine, which everyone loved especially the children staying there. I really liked the fact that nothing was too much trouble, even bringing me a cappuccino to the room one evening and bringing fresh milk up whenever I needed it to make a cup of tea in the room. Would highly recommend this hotel. Fantastic service, beautiful surroundings, very near to Nottingham or Derby. We loved shopping in Nottingham and was a half hour drive to Chesterfield the next day for more shopping. Thank you to the staff for making our weekend away so enjoyable.

"Birthday treat"

4
29/08/2016

My daughter treated me to a night at this Spa hotel with a Wowcher when I rang to book a room I was told despite their own site showing plenty of availability there was no standard rooms available. I could upgrade to a better room for a surcharge of £10. I did this and asked for a quiet room that was easily accessable. There was a wedding on but the hotel did not appear to be too busy. The room I was allocated was fairly quiet I could hear the extractor fans and the air conditioners because I had to have the windows open to try to cool the room down a little. I soon became used to it and did not lose any sleep. There was a fan provided! The Wowcher also included a 2 course meal at Marcos I was told the only availability was either 17.00 or 21.15 although thier booking system showed other times available. The portions are very generouse! I recommend checking their own offers before booking through Wowcher or Groupon as they have better packages if you book direct. The room was spacous and clean. The only problem was the room was too warm! Drinks were on the exspensive side and the beer not the best. (Boddintons) The staff were very freindly and helpful. This hotel is not very disabled friendly in the resturaunt area as there are several narrow walk ways and some steps. I am sure that could be overcome by waiter service.

"Enjoyable stay"

4
29/08/2016

The staff very helpful, although we had booked a twin room, we found ourselves in a double which was changed quickly even though the hotel was very busy. Room good had all that we needed. The only criticism would be the shower... We ate in the restaurant several times service good, food good. In fact we thought the hotel and restaurant was of a higher standard than expected.

"Very pleasant stay."

5
27/08/2016

This our second time at this hotel and I can honestly say I have really enjoyed it. There was quite a large wedding taking place this time, however we were still able to be served at the spa bar, MPW restaurant and no trouble with the delicious full choice breakfast.

"Spa day"

5
26/08/2016

Went on a wowcher deal for 2 had a needful day. Staff were great and facilities were wonderful. Lunch included with a massage and pedicure. Easy to find off the m1. Look for marcos restaurant on Packington hill

"Lovely stay over before travel"

5
25/08/2016

Really comfortable, well presented hotel in pretty surroundings. Staff are very helpful and keen to make your stay enjoyable. Breakfast was very nice and overall this was a fantastic start to our holiday.

"Lovely weekend break "

4
23/08/2016

Fabulous stay here... Highly recommend paying the upgrade and upgrading your room plenty of space and the bathroom a decent size too. On checking in we were informed that during our stay there were a couple of weddings on within the hotel and that the hotel was full of wedding guests, it was suggested that we use the option of room service for breakfast - as we had pre booked breakfast there was no extra cost for this. I can't tell you how much we appreciated this - having room service not only meant our break was less stressful but kept us chilled - it was brilliant - room service was spot on too and arrived at the times requested. Everyone who worked within the hotel, were polite, helpful, and very approachable... Whatever the problem they ensured it was sorted to a high standard - for example we had to ring down tom reception to report children playing knock a door run along our corridor at 11pm - this problem was resolved quickly. We will definitely be returning to this hotel in the future.

"Good but could be better"

4
22/08/2016

Stayed on aFriday and Saturday night as We were attending a family wedding at a nearby venue. The help from the hotel staff to store our flowers and generally assist with other things was exceptional. Breakfast in both days was very good. No complaints about quality or availability of breakfast items. However, the rooms were very hot and opening windows does increase the noise disturbance from the overhead planes. Some noise in the corridor but no more than I have experienced in other hotels. Overall the hotel offers a reasonable accommodation at a reasonable price.

"A noisy experience"

3
16/08/2016

Hotel is in a good location, and I cannot fault the quality of the staff or the room we stayed in, however, this is clearly first and foremost a wedding venue at weekends. We stayed Friday and Saturday night, and suffered really bad noise levels from the disco and the wedding guests inside and outside the building until the early hours of the morning.

"Lovely visit"

5
15/08/2016

Stayed with friends at Yew Lodge Hotel a couple of weekends ago using a voucher. Experienced a highly enjoyable visit with hotel being first class and all hotel employees being smart, polite and very helpful. Only regret, didn't have time to enjoy the pool and spa. Look forward very much to returning for a longer stay and enjoying the wonderful food in the Marco Pierre White restaurant. Restaurant staff were very attentive and exhibited great sense of humour. Very enjoyable. Breakfast also excellent.

"Not the Place to Stay"

3
14/08/2016

This was the first time we had actually stayed at the Yew Tree Lodge hotel. We have eaten previously at Marcos Italian here which is very good. The weekend we spent here was not good. A wedding on the Friday spilled out into the car park and the Patio area outside Reeds Spa and the noise was awful until midnight. Then doors slamming along the corridors until 4am. We had a superior room on the 4th floor and specifically requested a quiet room when we booked. Never complained before but did mention this to reception and although they did apologise it was hollow as we had no sleep and had an exhausting start to our own days plans. Before booking check re wedding etc as we also then encountered the packed dining room with guests and a full squad cricket team at breakfast on the sat and sunday mornings. Again the staff were attentive doing their level best for everyone but waiting in a queue for 20 mins for hot food and then to queue for toast was not good. Maybe table service on a busy day....They do have a very large car park but again no spaces leading people to park on the surrounding roads. Windows have to be opened as there is no air conditioning which you would expect. Small fan provide but with temperatures of 72 degrees damn useless.Would we stay here again. No..

"Brilliant stay"

5
13/08/2016

Stayed for 1 night as going to local function. Reception staff were really polite and helpful. All staff couldn't do enough to to help. Room was extremely comfortable and clean. I took a fan as it was really hot but there was already one in the room. The room had everything you could need. Really close to M1 junction and easy to find.

"Spa Break"

3
13/08/2016

My friend & I go to a spa break once a year we like to stay within 40 miles of where we live so we thought we would give give it a go. When we go on a break we like to swim & relax on beds, read, chat etc however there was only 3 beds & a sofa, these where all taken . These are in a room off the pool that was dark & hot. Due to this we did not use the spa at all as it was very busy with limited space in the pool. We decided to chill in our room as the weather was not nice enough to sit outside. Included in our spa break was a 25 mins treatment, we decided on a massage. This was booked for 3pm, we both got called at 305pm we where taken to the room & prepared for the massage which stated at 310pm, after the massage I relaxed for approx 3mins then got dressed . I was out of the spa area for 329pm. So the treatment was approx 15 mins . So just be aware of timings . The hotel reception & restaurant is vey nice however the bedrooms are dated especially the bathroom, which was very small with a very slow shower. The bed was very comfortable, the walls are thin & we could hear next to talking, also we where kept awake with constant door banging from other rooms. This hotel is close to the airport so I imagine people come & go at various times through the night. The food was excellent we had dinner & breakfast & could not fault this at all. Would I stay again for a spa break then the answer would be no due to the facilities being small.

"Wonderful Relaxing location as well as Hotel"

5
12/08/2016

Spent 2 days here and it was lovely, the staff were very helpful, the restaurant is delightful and the food is just as delicious. We enjoyed our stay very much, loved the scenery and the pictures we have of the occasion are perfect.

"Much better than expected"

4
11/08/2016

This hotel and restaurant has undergone a bit of a transformation over the last few years. A few days ago, we had a chance to visit the hotel again, see some of the revamped bedrooms, which are really lovely, the Laurent-Perrier suite (excellent for business meetings and more) the health club, spa & treatment rooms and we also had lunch at the hotel's restaurant, Marcos New York Italian. Lunch was excellent. There is a good chef working hard here to ensure that the food is very tasty, fresh and well presented. The menu offers a good choice with a varied selection, but is not so huge that deciding becomes a chore. The service was attentive yet discreet. The restaurant offers intimate booth seating - very comfortable and surprisingly spacious, as well as more formal dining tables on the other side of the room. The management team here are proactive, knowledgeable and approachable. They know their stuff but don't sit on their laurels waiting for business to come to them. They do a lot to promote the hotel and it's facilities locally and welcome support and custom from the local villages. We learnt of a number of initiatives that the hotel offer during lunch; they seem to be full of good and new ideas to keep resident guests happy and actively encourage communication so that they can continue to better their product. This was a very useful and enjoyable visit and I would definitely recommend and return.

"Spa break"

3
11/08/2016

Arrived at the hotel today was greeted wonderfully and directed to our room. The room was not the upgrade we paid for so spoke to reception who changed it straight away. The room is nice, not the kind of superior I would expect, in fact the room before was just as nice (executive) and didn't cost the extra that the superior did (save on some pennys there). Saying that the only down side is no air -con :-( and our room is so hot! Have opened the window however there is quite a bit of noise outside plus as we are on the first floor it's quite accessible for anyone that would want to climb through the window during the night so won't be able to sleep with it open. Being heavily pregnant and this hot is not great :-( I defo won't get much sleep here for the 2 nights which I'm booked for. However the staff are lovely and so kind and chatty and the spa lady is great.

"Easy access location for a relaxing break"

4
10/08/2016

We spent our 44th anniversary at the Yew Lodge Hotel at Kegworth and enjoyed our short stay at this Best Western hotel. The hotel is located a few minutes drive from junction 24 of the M1 making it easily accessible to most of us. The facilities include a Reeds Health Club and Spa, Marco's New York Italian by Marco Pierre White, a Conference Centre, free parking and Wi-Fi. The multi-national staff were very efficient and helpful, a Rumanian receptionist going out of her way to ensure we enjoyed our stay and answered all our queries no matter how great her workload, thank you!! I only found two small niggles prevented this from being a five star experience; the automatic door closers on the fourth floor caused the doors to slam shut noisily throughout our stay. As these can be adjusted to shut the door by gently (quietly) closing the last inch or so the hotel could/should make these adjustments to give their guests a quiet overnight experience rather than the constant slamming we experienced. The second niggle concerned the restaurants menu, I get irritated if I order a main course item only to find that it only comes with a garnish and I have to make side orders to get a meal. I feel something listed as a main course should be capable of being just that rather than one item of your main course. As a lot of restaurants use this practice to increase our spend per sitting this may just be me letting my prejudices get in the way of enjoying an evening out. All in all, definitely a venue to recommend. Given how close Kegworth is to East Midlands Airport, we'll probably be returning in the near future.

"Hotel good restaurant not"

3
10/08/2016

Stayed overnight with my husband and son loved the pool area and had a pre dinner drinks in the sports bar which had a lovely atmosphere. We booked meal deal but didn't realise this doesn't include the child's meal. It is a Pierrepont Marco white restaurant but to be honest I wasn't impressed with the food and it doesn't include sides when I say sides I had salmon which came with nothing else ! Ordered a salad which was basically lettuce with a dip and cost 3.50!when we had finished the meal we went in the bar for a drink but there was no atmosphere at all and when people went outside for a cigarette it was freezing. We took our drink to the room to be greeted by a dog barking! !! I rung reception and this was sorted straight away. The breakfast was ok nothing special self service. If I stayed again I would go into the village to eat at the Indian but as I have a 7 year old and like to stay somewhere with facilities I can't see this happening. Shame as the rooms and pool etc are really good

"Our weekend away"

5
08/08/2016

My daughter my two sisters and myself had alovely weekend at the yew lodge. Everyone was helpful the staff were always smiling,the food was very Google ,and waiting staff were excellent thank you all Jean,Helen Pauline and Marlene.

"Good food in room and out. A pool too if you want a swim!"

4
07/08/2016

I have stayed here quite a few times and enjoyed it each time. Food selection for children is better is you are staying in the hotel. The italian restourant to very good and the meal deals at lunch time are good value. An excellent place for business meeting and the family.

"Pleasant stay"

4
07/08/2016

A stop off on our way home and a nice place to spend the night. Room was comfortable and clean with enough towels and toiletries for the three of us staying. The lounge bar area was filled with cost sofas and there was a very nice patio area to enjoy the sun. We ate in the restaurant which was quite expensive however we used the chef's menu which was limited in choice but better in price. We all chose pizza and the calzone was wonderful with a simply amazing side salad. Staff throughout were helpful and friendly. Only negative is that children are not allowed in the pool area after 6pm and we arrived too late to have a swim. This was very disappointing and had we known we would have made efforts to get their sooner. Other hotels we have used allow children in until 8pm. Didn't totally spoil the stay for us.

"Mixed feelings"

3
07/08/2016

Booked via a groupon offer for a night's dinner, B&B. On arrival the smallish car park was packed and we noticed a wedding party in the 'garden' area at the rear of the hotel having a photo shoot. There are lots of small seating areas surrounding the hotel looking out, unfortunately, onto the car park, however, as the sun was shining it was quite pleasant to sit out with a drink. Some of the white plastic table cloths in one area were slightly grubby. We were advised on booking, despite this not being the case on booking.com, that there were no standard rooms left and that we could only book a superior room for an extra £10. So we were given the key cards to room 116. This was on the first floor and on entering it seemed very dark with little natural light due to a small net covered window. The view was of a refuse area. There was a loud humming sound which I was slightly concerned about but hoped it would have ceased by bedtime. The room itself was fine with king sized comfy bed, large TV, tea and coffee facilities, robes and slippers etc. The bathroom was nicely decorated with a bath and good shower. The ceiling seemed very low though. We went down early to take advantage of the 2 for 1 cocktails until 7pm, there was a limited offer on these though, despite being earlier told it encompassed any cocktail. The restaurant was very busy and very nicely decorated with a good ambiance. We were warned there was a delay in the kitchen. Indeed there was! I had jumbo prawns which, while were nice, contained very little actual meat - some of them were just shells which was a shame. I then had the seabass which was delicious. My husband had steak for an extra £8, which again whilst being tasty, wasn't the best fillet steak he had ever tasted. Due to the delay we decided not to have a sweet. My night's sleep, or should I say lack of, was terrible due to the aforementioned loud humming noise. It seemed to get worse; reaching a crescendo, subsiding, then starting all over again. The room was also stifling hot. This was very disappointing, especially after paying a £10 surcharge. Breakfast next morning was taken in the Marco Pierre White restaurant. It was ok - eggs seemed to be a rarity though? We could only find the scrambled variety. There was a little pancake machine which was a novelty. Quite a variety of pastries, fruit and greek yoghurt were available but I couldn't find any water. We left breakfast quickly to take advantage of the spa. The pool whilst small, was nice and the steam room was large and clean, however, the sparkly lights in the ceiling weren't working. The sauna was also good. It was nice and quiet at 8:30 on the Saturday morning. Drinks at this hotel are expensive with a G&T and lager costing over £11. We also paid for 2 coffees which cost us just under £6. We experienced no noise from the overhead flight path. We were advised there would be 2 weddings taking place at the hotel that night and the dining room would be extremely busy for breakfasts that weekend. They have a traffic light system in place advising people to go down between 7 and 8 to avoid the rush! Overall our night away was good but there were quite a few issues we weren't happy with. I mentioned my sleepless night and the £10 surcharge was deducted. If needing an overnight stay for an early flight at East Midlands Airport this would be a good bet, but for a peaceful retreat I would not recommend.

"Groupon voucher"

4
06/08/2016

I recently booked the Yew tree hotel for a birthday present for my fiance with a Marco pierre whites meal included. I was quite surprised that the hotel is in the centre of a really quiet village with pretty much nothing around it. You have to travel to the nearest cities to enjoy restaurants and pubs etc. It was in a very quiet area yet loud with the airport so nearby! I'm not sure this was the best thing to put on groupon for a few nights away? It's more so used for airport stays and business stop overs. However can't complain about the hotel, it was spotless and staff were very friendly. Marco pierres meal was absolutely amazing and breakfast was lovely too!

"A mystery hotel"

4
04/08/2016

This was a mystery hotel from an online site. 4* and well appointed. Used as a stay and park arrangement whilst on holiday. Room service had was good and reasonably priced. Didn't use any of the facilities but all looked fine.

"Reeds Health club"

3
02/08/2016

Lovely gym, spa & pool but needs a bit of TLC - lots of lights out in the sauna, steam room etc. Just needs the basics maintaining but generally a nice gym & pool. The cafe area is welcoming & a lovely place to have a drink & eat after a workout.

"Great stay - starting to look tired in some areas"

4
02/08/2016

WE have stayed at the Yew Lodge a number of times over the last few years and the service level is impeccable. The ground floor lobby/bar/restaurant area looks great now that it has been refurbished. We had a room on the 1st floor and once you are up the stair case the decor starts to look slightly in need of the same love that the ground floor has received. Reeds health club and spa is lovely, but again, starting to look tired - new tiling throughout would really invigorate the pool/wet areas.

"Hotel"

5
30/07/2016

We went there for a lunch it was beautiful inside very classy and tastefully decorated.The staff were very pleasant and rather up market. The food was excellent the tables were beautifully laid out we couldnt fault it.Plenty of parking. We will certainly go there again.

"Really Disapointed!"

2
27/07/2016

When I go on holiday every year I always book a hotel to stay in the night before I travel. This was one of the worst ones I have stayed in . When I got the room I was really Disapointed. I couldn't get my suitcase past the bed because there was no room so had to physically lift it and the furniture was really badly marked it looked awful. Went down for a drink and asked if they where showing the football anywhere and staff behind the bar very rude. Would not stay here again.

"Hotel"

5
25/07/2016

Very nice place to stay if your going out or going on holiday from the airport. Staff are very polite and helpful rooms where clean and wasn't much noise from outside and i was on first floor. Lots of things to do while there have spa treatments/ swimming pool /sauna and steam room would recommend to anyone

"Great Hotel Before Early Morning Flight"

4
25/07/2016

Great stay 5 mins away from East Midlands airport. Dined at Marco's and sat on the outside patio area, the pizzas were fantastic, thin, crispy and stonebaked. Just what we wanted before our early morning flight. Quiet rooms on fourth floor, although we had our window wide open and could hear the planes taking off.

"Lovely"

4
24/07/2016

Stayed here for one night on the dinner,bed and breakfast package,staff were very helpful and friendly,had an executive double room which was lovely (apart from being like an oven),used the pool and sauna which was very nice and ate in the restaurant dinner was lovely and so was the breakfast,overall a very lovely stay and a good base for donington race circuit as its only an eight minute drive.

"Good hotel, great staf, shame about the foodf"

4
23/07/2016

The restaurant at this hotel has recently become a Marco Pierre White's New York Italian and as we've eaten at this "brand" before we were able to make a direct comparison. We were on a full board package so diner was included (Steaks are £8 extra). Though the food was adequate it was far below the standard of the Sheffield Marco's where we've eaten many times before, shame it tarnished a great break!

"Clean smart and excellent facilities"

5
23/07/2016

We had a studio, it was a bit of a treck however nicely furnished and had all necessary items in the room. The food was to a high standard Marco Pierre White, the spar and pool was well worth a visit quite relaxing

"Nice and quiet"

4
23/07/2016

I have stayed here for business reasons. The staff was very friendly. The hotel has a nice bar and restaurant. My hotel room looked tidy and clean. At night it was quiet outside and in the hotel, so I've slept well. Outside the hotel there was nice terrace which was really a pleasure because of the hot temperature that week in GB.

"3* - 4* Hotel, rooms are dated, food is excellent! good location"

3
23/07/2016

Stayed here last week for two nights. Location is excellent. I traveled down from the North in Newcastle for work and wasnt hard to find at all. Grounds seem good and when you walk in seems modern! Got to my room and it was rather dated. Just lacked a modern feel. Green baths. I was paying £102 for bed breakfast. All the food is served in a "marco" restaurant which is excellent. I got steak both nights and that is nice!! everything from the starters to the desserts is beautiful!! Would have paid for that food if i went out somewhere. The hotel has a gym and swimming pool which were free to use. Gym not the best. Just enough to keep you ticking over. Few treadmills and some weights! you need to be imaginative! Swimming pool isnt massive but again its a hotel. Car park looked full at first when i arrived but was some more spaces round the corner. think the airport is near so would be a good location for that too! overall it was okay i would say... Hotel also had wifi.

"Spent the day here in a meeting"

5
19/07/2016

Really nice fresh clean hotel. Staff are very friendly and facilities for business use are good. Had a nice buffet style lunch here. There was plenty of variety. Internet access is good as the hotel tends to have alot of mobile phone blackspots.

"Cracking hotel"

5
19/07/2016

Great rooms, great location and it was a quality hotel. Loved the spa and throughly enjoyed the whole trip. Lovely location and great to use as a base to explore further. Weather was great. Food was brilliant at Marco's. Room was tidy and fine. Had a spa bath so even better.

"Could have been good"

2
18/07/2016

We booked a DBB deal via Great Little Breaks and on the surface it appeared good value. Arrived Friday evening and we were checked in efficiently. Room had just been refurbished by the looks of it and was very clean and pleasant. We ate in the MPW restaurant. my husband enjoyed his meal of ribs and buffalo wings but said it was no better quality than any other American Diner. I opted for Jumbo prawns which I found very bland and Tuna Steak for main. Tuna was delicious but ruined by big chunks of lemon on top which totally ruined the delicate flavour of the fish. Waitress was really friendly and accommodating. Things starting going wrong after that! Woke the following morning and had no hot water. These things happen. But when I reported it to reception the receptionist looked like she had swallowed a wasp. She told me she already knew that and the boiler was being rebooted - sorry for saying anything! That evening we were only able to book a table at 9.30 and down to them not freeing a table we only got seated around 10! By that time the singer had packed up and gone and the waiting staff looked like they were going to collapse. We had minor problems with drinks not turning up etc but I cant blame them for that given how hard they are worked. The next morning we went down for breakfast and the seating area outside the restaurant was packed. When we went through to be seated we were told there was a que and there were about 8/9 groups in front of us!!! When I asked how long we would have to wait they told us 'no idea'. The restaurant manager blamed the hotel for being busy - surely then you have a restaurant big enough to cope or dont over book? As we had somewhere to be I had no choice but to ask if we could get the breakfast refunded (this option was never offered) and the restaurant manager said go speak to reception. Same receptionist, same unwelcoming face. When I explained the situation she seemed genuinely cross that I had a problem with queuing for breakfast and that I needed to speak to the restaurant. Lucky at that point the restaurant manager came over and confirmed that I (and a number of other groups) should be refunded our breakfast charges. At no point was there any apology from the receptionist although the restaurant manager apologised separately. It is a real shame as we would have really enjoyed the break if it wasn't for these issues. Clearly the hotels demand is too much for the new restaurant and I feel if they don't tackle that they are going to continue to have disgruntled customers on their hands.

"Afternoon Tea"

5
16/07/2016

Went for afternoon tea on a Saturday afternoon and it was very good. The restaurant was smart and the staff very professional and attentive. There was a wedding on but kept quite separate from the rest of the hotel. We got a proper cake stand with finger sandwiches, tuna, ham and egg, a plain and a fruit scone each, a profiterole, chocolate cake, fruit cake and lemon drizzle cake with unlimited tea. It was silver service and proper linen etc. We got a deal on the price so it was very good value. Can't complain about anything, really enjoyed it.

"A lovely hotel in an excellent location"

5
13/07/2016

The hotel boasts a prime position with excellent road and airport links close by. It benefits from the recent addition of a Marco's restaurant which serves a good range of dishes for all tastes, delivered by knowledgeable staff with excellent customer service skills. From the minute you walk through the door you are greeted by welcoming staff with a friendly smile. Nothing is too much trouble and I would highly recommend a visit.

GMYewLodge, Front Office Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear JulieDGibson, Thank you very much for leaving us a review. I can see that we met your expectations on quite a few factors. Location, our lovely new Marcos Restaurant and excellent customer service as you mention. I'm also very pleased that you have remembered our greeting here on Reception as we believe this is most important and sets the mood for your stay. Once again thank you for your lovely review and we hope to welcome you back again very soon. Kindest Regards Mamta Manani Front Office Manager

"Business Trip"

4
12/07/2016

Tend to stay here when I'm in this area on business. it's a little further out but it's a lovely location and service is excellent. Good breakfast selection, restaurant food is decent but the bruschetta, while tasty, needs to be bigger!

GMYewLodge, Front Office Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Wendy G, Thank you for taking time out to write us a short but sweet review! I'm pleased that you feel that our hotel has met your expectations hence you loyalty with us. I will certainly pass on your comments to the restaurant Manager and chef regarding your feedback about having a good breakfast selection and the overall restaurant food options. I will also ensure our Head Chef takes on board your comment regarding the size of the bruschetta! Hope to welcome you again very soon I'm sure! Kindest Regards Mamta Manani Front Office Manager

"Not impressed!"

3
11/07/2016

Parts of the hotel appear to have been refurbished since my last stay and the restaurant is now a Marco PW, and there in lies my main issue! The hotel and rooms are ok, but 4 star I am not sure. The spa is good and the staff are very good. The restaurant is awful, I had a pasta dish, after all it is an Italian, overpriced, bland and tasteless. A fillet steak is almost £30 a bowl of olives £7 that is central London prices. The quality of the food I had was poor. The breakfast in the morning very average. All in all will not be staying again... Lucky to get 3 stars!

"Overnight stay"

5
10/07/2016

Stayed overnight at this fabulous hotel as a treat ! It was fantastic for price paid cannot fault it at all .Service , Room , Food was beyond expectations . The pool and spa rooms all added to a great evening . All in price is a brilliant offer including 3 courses in Marcos Italian you cant go wrong Well done to all staff we will return and will not hesitate to recommend you !

"Review for Reeds Health Club & Spa attached to the hotel. "

4
10/07/2016

My friend and I booked a spa day at this establishment which included access to the spa and gym , along with two 25 minute treatments and lunch. Due to getting a wonderfully cheap deal and neither of us having heard of this place before, we went with tempered expectations. How wrong we were to do that! From the moment we arrived we were welcomed by staff who provided a friendly yet professional image for this small spa. We spent the morning lounging around the pool area and then went into the bar area for a light lunch which consisted of a selection of sandwiches, a scone with jam and cream , a small fruit salad and a choice of beverage. It was great, but would have perhaps been made even better by the addition of a few crisps. After lunch we were booked in for treatments which were fabulous and executed by three skilled beauticians. Dee, Steph and Jessica ensured that our spa day came to a relaxing , totally pampered conclusion. We must highly commend all the staff we came into contact with throughout the day, but feel these three girls are truly an asset to the spa and as such, if you have a staff reward system in place for staff members that go the extra mile in providing excellent customer care, should be considered for a reward. Both my friend and I will be returning to repeat our fabulous spa experience, hopefully in the not too distant future. Many thanks.

"A romantic break"

4
07/07/2016

lovely hotel, friendly staff, we arrived on the friday for 3 nights on dinner bed and breakfast package, we booked a suit as wanted to make the most of our break, we had room 234 for first 2 nights however this room was clean but very dated, not much room, the shower leaked all over the floor and its directly above the patio so lots of smooke comes up to room, however bed is lush! there was a party on until 1.30am on the saturday and guest were very noisy, we spoke to deputy manager Steve on the sunday morning who apologised and moved us to room 336, this room is stunning!!! very quiet very calming and with a spa bath too. breakfast was lovely and great selection, the dinner in Marco Pierre White restuarant was okay but not mind blowing, we found most items a little bland and lacked flavour apart from the ribs which were by far the best meal of the 3 nights. we had breakfast in our room and that was really nice too and made use of the swimming pool, sauna etc and all was very nice. the friday and saturday were very busy with hen nights and parties but the sunday was better as very quiet, everywhere was very clean and looked lovely and any issues we had were quickly sorted for us.

"Great hotel, let down by a rushed reception "

4
05/07/2016

I genuinely thought my stay was lovely at this hotel. The room was clean, modern and conformable. Staff passing by were pleasant and engaging. Overall, I was very satisfied. There are a few pointers I'd like to highlight firstly with The general layout of the hotel which is a little complex and didn't help by a very simple and swift explanation to where my room was or how to get there. When I eventually did get to my room, I'd gone up the lift 3 floors, up a few steps and down another set of steps which rather defeats the object of a lift when you have a suitcase and have to lug it up and down stairs just to get to your room. I was checked in by trainee Jimmy, who was very polite and seemed to know what he was doing. Only problem was, for my first stay at the hotel I had absolutely no idea of where to go or what I could do. I was told to turn right at the steps; to which I clarified if that's where the lift was. At no point was I advised there was a spa, pool or gym on site and only found this out whilst chatting to people over dinner, which let the experience down as a whole as I definitely would have enjoyed using these facilities. Finally, the only thing that I felt was really disruptive is the bathroom fans. Whilst I understand fans are required to vent the room, they are so unbelievably loud that you can hear every rooms fan around you when the light is turned on at whatever time of the night or morning. At one point I felt like I was below the wash room with the loud whirring noise coming from next door and below me. Silenced fans are available and could definitely improve a more conformable stay. I am however looking forward to coming back and using the facilities in a few weeks and hoping for a less broken nights sleep.

"Brilliant, relaxing break"

5
05/07/2016

Booked into a superior room with dinner, breakfast and spa treatment through a third party website. The hotel was very easy to find and on arrival we were greeted by very friendly staff. The room was perfect for what we needed, had everything you would expect and need from the type of room and class of hotel. The restaurant is one of the hotels main assets - the food and service were top class. Our waiters for both nights couldn't have been more friendly or helpful and even remembered our room number when we returned the next day for breakfast! It is very well run and the staff in there are absolutely immaculate. The spa facilities are also great (although as I'm not a regular at spas maybe I'm not qualified to comment), the pool area is very clean, staff are friendly and helpful - what more could you ask for. Be aware of swimming lesson times if you're staying during the week, there is a notice near the changing rooms, although the kids were all well behaved when we were there. Also one other thing to note was there is a DJ in the restaurant on a Friday night from 8. My wife and I like that sort of thing and the music isn't overly loud like in a bar/club, but I know some others maybe not be so welcoming to slightly louder than normal music when they're eating their dinner. There are also some local pubs, shops (co-op) etc 5-10 minutes walk down the road if you find yourself heading out for a walk but not a great deal unless you head towards one of the main cities. Wifi is free and the signal was good. Rooms are cleaned to a good standard and at a good time (ours was in the morning about 11ish).

"Good location but reception service poor."

3
04/07/2016

I picked this hotel for its location and it is certainly handy for M1, Loughborough and East Midlands Airport - however if you are not flying the noise can be annoying. Although we were allocated the requested twin room the rather dour receptionist failed to inform us we were in a room with a disabled bathroom and adjoining door which allowed to hear the VERY plain language of our neighbours. As the hotel was full we stuck with the room but when pointing out to another uninterested receptionist on checking out that it would have been considerate to have warned us about the room, there was no understanding of my point. The car park is large but not big enough so be wary if you arrive late on a busy weekend. Breakfast was very average - nothing to match the Marco Pierre White surroundings from my wide experience of hotel breakfasts. Would I stay again? Just about, however I would insist on a better room.

"Relaxing break away"

5
03/07/2016

I booked a executive room for my boyfriends birthday with breakfast. Really friendly welcome when we arrived. We got there about half 12 not expecting to get in to the room till 2 as advised. However the receptionist said our room was ready and we could go up. The room was really nice. Tea/coffee, proper hair dryer, iron & ironing board should you want to use it. The room also had bath robes and slippers to use in the spa. We did use the spa, which was nice and quite when we went in. Food and drink we reasonably priced. We did book in to Marcos restaurant in the evening, although we couldn't get in until 9:30. Again the staff were very welcoming and couldn't do enough for you. They were also very knowledgeable regarding the different wines on offer. The food was excellent, we both had steak which you didn't need to use a knife to cut. Overall we had a fantastic stay and will be going back.

"Relaxing Weekend away"

4
03/07/2016

Our first impression everything seemed in order, our up grade to a superior double was to me a standard surely an superior would have a fridge & AC in my experience. That a side the restaurant service very good & food excellent although we did pay the extra for a fillet steak. Pool small but perfect for us, gym we had it all to ourselves for a while. The only down side being the party disco music still blaring out at 1am my parents would of hated it. Surely these places should have the correct sound proofing to keep the noise in away from the other guests.

"Nice hotel away from city"

5
28/06/2016

Stayed here for couple of nights with my family. Was a very nice, cosy hotel, hot too difficult to find. Customer service was very good, staff were accommodating, and the rooms were clean! Only slight problem getting there may be transportation, as limited public busses. Getting there by car is easier

"Local hideaway"

5
28/06/2016

Desperately in need of a short break but not wanting to travel too far from home found a great deal with secret escapes.At only 20 min drive away from home found the Best Western Yew Tree Lodge for a Two night B&B with two course dinner each evening.On arrival at the hotel, although somewhat early, was allocated the room very promptly. The hotel was decorated in a light but very clean manner and the whole ambience of the public areas and bedroom was fantastic after unpacking we paid a visit to the pool which is one of the best we have used and again the staff in the "Leasure Club " were very polite and offered every assistance really making you feel welcomed.On going to the restaurant we were nothing thinking surely it cannot get any better. How wrong we were,when shown to our table we were greeted by a very,very pleasant young lady by the name of Helen.When informed that the choice on the "Two Course Dinner is a starter and mains, we stated that our preference has always been mains and dessert, very kindly arranged for this,a.fter taking our order Helen was very attentive without being obtrusive.The food was to die for my companion ordered one of the Pasta dishes and I ordered the "Baby Ribs" baby ribs not, they were massive lol.Again breakfast on our first morning was more than adequate with a large range of both hot and cold items,one point I liked but did not take advantage of is that your eggs are fried fresh as requested.Our second night dinner was as good as the 1st night the only difference being I orderd the Sea Bass again food to die for.We will deffinatly be returning to the Best Western Yew Tree Lodge as soon as we can as I honestly think this has been one of the best value short breaks I have ever had.

"Couldn't fault it! "

5
28/06/2016

We booked our visit through Secret Escapes. Upon our arrival, at check in our names were not found on the system because secret escapes had not informed the hotel that we had booked. The lady on reception (grace I think) explained this to us and told us this happens "more than it should". Fortunately there was another room available and you were able to accommodate us. Even though this little blip had not inconvenienced us in the slightest, we were given a free upgrade on our room, a few complimentary drink vouchers for our stay and some free wifi tickets by way of an apology. This wouldn't have been necessary, but it was extremely kind and the fact that we were given this made the trip a bit more special. We also had a meal in the marco's restaurant on site. This was fantastic! The food, speed it arrived, the ambience and especially the service were all superb! We had an excellent meal and a very enjoyable evening! All in all the stay was excellent! I would definitely come back if I were to stop in the area again, even without a deal. Would definitely recommend!

"Pleasant"

4
27/06/2016

The room and hotel's public areas are clean, well maintained and nicely decorated (however the halls are beginning to look dated). Air conditioning would be a welcome addition as room had a stuffy feel. Room was well equipped with everything needed. Upon check in I had to prompt the attendant to direct me to my room and he failed to point out the nature of my booking (realising upon checkout that dinner was included but having paid for food at the bar). Breakfast was very good quality and had an amazing selection of hot and cold foods. Although the location is not the most iddilic the grounds are prepared and maintained exceptionally well and the best has been made of limited space around the car park. There appears to be a lot of facilities on the site but unfortunately I came ill prepared and was unable to use. I am due to stay again in August and will use more of the facilities then.

"Afternoon tea"

2
24/06/2016

Picked this hotel for our afternoon tea through red letter days. Was really looking forward to it but when we got there they didn't seem to have our booking even though we rang up to confirm it. Throughout the whole experience we felt as if we wasn't wanted there and we couldn't wait to leave. Left feeling very disappointed.

"Great stay"

5
23/06/2016

I Stay here for business for a couple of nights at a time and have never had a problem. Food is great especial the baby pork ribs. The staff are very helpful and polite. The rooms are a good size and very clean. There's always parking spaces available.

"Great Stay"

5
22/06/2016

Yew Lodge was a great place to stay. Comfortable with all the facilities you need. Room was spacious and clean. Staff were very welcoming. Breakfast was lovely. I would stay here again. Enjoyed the spa treatment very much.

"High standards at Yew lodge"

5
20/06/2016

Excellent facilities at this premier Best Western. Food was fabulous, decor and bedding immaculate. Stayed in quite a small Studio room, but it was very pleasant and perfectly adequate for my needs. O;nly experienced the restraunt for breakfast, but have to say it looked gorgeous - Marcos italian is both glamourous and stylish. There is an attention to detail with the furnishings, waiter apperance and layout of the tables. Breakfast was a buffet but overseen by a very enthusiastic and helpful chef to cook fresh fried eggs. What more could you want!

GMYewLodge, Front Office Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Amy, Thank you for your recent review with us. I'm so pleased we were able to satisfy your needs during your stay with us. It's lovely to hear that the room also met your accommodation requirements and that you went away with a hearty breakfast inside of you! I hope you stay with us next time you are in the area to also ensure you try our new Marcos Italian Restaurant! Until then, Thank you for leaving a wonderful review. Kindest Regards Mamta Manani Front Office Manager

"Good for business"

4
19/06/2016

Stayed for 3 nights on business, Room was sufficient with 2 single beds. Plenty of sockets for charging laptop, phone etc. TV had multiple channels which is more than you normally get. Free WIFI worked well enough. Room was relatively clean and bathroom was ok. Showerscreen did not prevent water from leaking onto the floor, this meant after showering there was a pool of water on the floor. Slight noise from the local airport but nothing that disturbed me. Breakfast was a good buffet with fresh cooked eggs to order. Choice was a little limited and was the same on each of the 3 mornings. Staff were pleasant. Evening restaurant menu was limited and a bit expensive for what you got, having said that the food was very good. Check in and check out were straightforward.

GMYewLodge, Front Office Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear RBTW2013, Thank you very much for spending time to write a review for your recent stay with us. I can see that you enjoyed your stay at the hotel and the food that was provided was up to our usual high standard. I will ensure the shower screen in the room that you were staying in is fixed for the next guest. Thank you for bringing this to our attention. I hope to welcome you soon back should you visit the area again. Kind Regards Mamta Manani Front Office Manager

"Quality Refurbishment"

4
17/06/2016

I've stayed at Yew Lodge for short stay business trips for the past five years. Always good for service, comfort and well serviced rooms. The bar is good bar and the restaurant has always served good food at a reasonable price. There's a seperate sports bar with Sky (very handy for Football lovers), with spar and pool if the mood takes you. It gets better........ Yew Lodge has just had a new, fresh, quality make over and the restaurant is now sponsered by Marco Pierre White. It looks, feels and smells like an up market steakhouse. The food is better than before and although more expensive than the old menu is well worth the cost. I've stayed in various Hotels in the area when Yew Lodge has not had a vacancy but this is streets ahead of anything else for many miles around.

GMYewLodge, Front Office Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Thank you for leaving such a positive review. I'm pleased to say that you always enjoy your stay with us hence your loyalty to our business. I must say it never goes unnoticed! I'm also glad our new Marco's Italian Restaurant also meets your food needs! Until next time, once again thank you for your recent feedback and I know we will see you again very soon! Kindest Regards Mamta Manani Front Office Manager

"Spa day"

5
13/06/2016

I recently visited the hotel for a spa day with 5 other friends booked through Spa Breaks. All staff we encountered were extremely helpful and friendly. The facilities were very clean and our lunch was very generous and accommodated special dietary requirements. I had a treatment with Dana(?) who adapted it due to my recent operation and it was fantastic...very warm hands! All in all, we all had a thoroughly enjoyable day and will hopefully return again..as soon as poss!!

GMYewLodge, Front Office Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Mrs Derby, What a wonderful review you have left. Thank you! I'm ecstatic to hear that your spa day went to plan and on top of that the treatment that you received was up to our high standard and met your specific requirememts! I will personally thank Dana and ensure she is aware of your lovely feedback. I sincerely hope you book again with us very soon. Kindest Regards Mamta Manani Front Office Manager

"Lovely hotel. Excellent service and staff."

5
08/06/2016

Booked with our Tesco Clubcard vouchers. No problems whatsoever. Found staff to be extremely helpful. The room was excellent and we loved the fan, as we use on every night at home. Superb. favourite hotel that we've stayed at East Midlands.

"Lovely place "

5
07/06/2016

Myself & my partner chose this hotel as a stop off point in between driving from the north heading south to visit friends. We booked dinner bed & breakfast after seeing an offer on groupon for £99- However this wasn't valid for another month but the hotel did us the same deal for £120- which I found was great value for money. We visited nearby village Loughborough for lunch. And made use of hotels leisure club before our visit to the fabulous Marcos restaurant . Staff were very helpful, menu had fantastic choice. 3 course were inclusive of our deal., £8 surcharge for steak. After reading previous reviews on the ribs,, my partner chose them,, and boy he wasn't disappointed, they were huge and lived upto more than had expected ! Not only were they delicious he struggled to finish them! Highly recommend the calamari to start and I tried the tuna steak for main course which was absolutely delicious . Breakfast is buffet style and a definite 10/10. Honestly couldn't fault this hotel at all,, oh except the heating being on !! The weather outside was boiling,, our room was very warm but we had a fan. Other than that we throughly enjoyed our stay !!

"A great base for local attractions"

4
06/06/2016

I have stayed at this hotel three times - my kids love the pool and spa area - especially the Polar-bear head ice dispenser! The staff are super friendly, the rooms are good (although I can only comment on the superior rooms so I am not sure what the base level rooms area like), and the breakfast/restaurant area has been greatly upgraded since our last visit. Breakfast was a lot better and the bar area was in need of the work so the improvements really show, but the restaurant is a little pricey for a family to eat in so we went out into Loughborough to eat. I would happily stay here again.

"Nice stay "

4
06/06/2016

I stayed here with friends for a spa break. The room was nicely decorated and had very comfy beds. We loved the fact they provided Elemis toiletries in the room. Breakfast was very busy and the queue for the hot food was long meaning you had to wait by people's tables, but this is due to a large quantity of people all coming down to breakfast around the same time. The pool area is lovely and the addition of a seating area was very welcomed. Sadly the sauna was out of order but we enjoyed using the other facilities. We booked for a event night and attended the Ultimate Boy band night. I have to say the entertainment had everyone signing and dancing but i know a lot of people found the food disappointing. I would recommend this hotel and would attend again.

"Tribute Band Spa Break including food, treatment & facilities"

4
06/06/2016

Five of us travelled to Yew Lodge for a 40th Birthday and booked for the overnight spa break which included full use of facilites, a 3 course meal, entertainment (Tribute boy band) and breakfast followed by a 25 minute treatment. The hotel itself was wonderful - the rooms were well equipped and spacious - however it seemed the heating was on all throughout the hotel and the rooms were very muggy which was horrible as it was very warm outside anyway. The 3 course meal was absolutely gorgeous and the waiters/waitresses were all very pleasant, as were all hotel staff. The entertainment however, was a bit boring for us. The other groups seemed to enjoy it but it was a bit boring really so we ended up getting a taxi into Derby Centre and enjoying the nightlife (only 20 mins away from the centre & taxi was available immediately). The next day we had a buffet style breakfast which was fab but then we had the task of waiting until late afternoon for our treatments - it was a long winded and boring wait as there is only so much swimming and sitting around you want to do. Unless you don't mind waiting around i would fulling advise booking early so you get first treatments as there was 5 of us the treatments were spread between 3.30 - 5pm by which point we were just wanting to go home. Overall a great weekend away - would fully recommend (the bar is a bit pricey but that's to be expected i suppose!)

"Loved it."

5
05/06/2016

1st time here for a Spa Weekend with my Brother and Sister in law for relaxation,Good Food,Abit of Entertainment Sat Night and Treatments Sun Morning and that is exactly what we got.With the Bonus of the Nicest Staff in any Hotel we have stayed in.Not just on Reception but right across the Hotel.So helpful and polite.Best Western Hotel you should be very proud of all your Staff.We had a minor issue with our 1st room but mentioned it to the very busy Receptionist but she still had time to offer us another Room.Rooms were spotless and well equipt with everything you need and i,m sure if you needed anything else they would gladly oblige.All four of us were Late 50.s mid 60s and loved the Tribute Night they provided as part of the Spa package and although we retired about 12,30 and was on the 1st floor never had any noise from the Entertainment Room or other Guests.Heard the odd Plane fly over but didnt disturb our stay.Hope to return soon.We have all returned home Refreshed and Relaxed.

"Luxurious hotel, great location for East Midlands Airport"

5
05/06/2016

My fiancé and I stayed here for a night before our flight from East Midlands airport. As it was my fiancé's birthday, we wanted a special hotel & we were most impressed with all aspects of our stay. I booked via the Best Western website & got a great deal for dinner, bed & breakfast, along with airport parking & transfers. We had an executive room, which was very well equipped indeed, with dressing gowns & slippers, Elemis toiletries, iron & ironing board, trouser press, safe, sound from the tv piped through to the bathroom & a tea tray which included hot chocolate, water & biscuits. We enjoyed use of the swimming pool, jacuzzi & steam room & sauna. We had a fantastic three course dinner in Marco's New York Italian restaurant & were really impressed with the food quality, portion size & great service. Breakfast was buffet style & included a wide range of hot & cold options. The chef makes the fried eggs for you while you wait, which is a nice touch. We left our car at the hotel during our holiday. We used the hotel shuttle bus to get to the airport, and the hotel arranged a taxi for our return. Our only slight niggle was that it took some time for the receptionist to locate our car keys on our return, but nevertheless, he did find them in the end. Overall, this is a fantastic hotel & we definitely will return.

"Very loud "

2
04/06/2016

We booked a last minute spa night away through spa breaks and could not fault the spa or the food. The meal we had in Marco's was absolutely amazing and the sarcastic waiter had us in stitches all night. However, in one of the function rooms they had an event which was extremely loud- especially as we were on the third floor. We were kept awake by the music which was so loud I could actually sing along with Five, Take That and co and could also hear the constant 'come on... Let's get on the dance floor' etc from the DJ. The hotel really shouldn't advertise relaxing spa weekends when they know there is going to be a function.

"Nice night away"

4
04/06/2016

We stayed here on a Secret escapes offer that included dinner and breakfast. The hotel itself is nice but right next to am airport so there was some noise from the planes which was unexpected. Our first room was quite nice but we had to be moved as the noise from the flags on the roof was so loud we couldn't sleep. The staff were excellent at resolving this however and moved us in an instant. They let us keep the keys to both rooms so we didn't have to move everything late at night and were very apologetic. Our 2nd room was lovely and had Elemis products in which was a treat! The restaurant was a Marco Peire white and was lovely. Really well decorated and the food was yummy. Again the staff were great and the service was excellent. We had a particularly amusing French waiter who was a delight. In addition to this, the spa facilities were nice and we enjoyed a swim and steam. The spa is well equipped and even has an ice bear so you can col down post sauna! The only two downsides for us were that a swimming instructor was giving lessons in the pool for over an hour to two small children. She had half the pool fenced off and was extremely loud which didn't make the experience very relaxing. We went in at 5.30 too and was surprised as children are not meant to be there after 6. The other disappointment was breakfast which was sadly a buffet. The food wasn't very hot and we had expected freshly cooked. Despite this there was a lot of choice and again I cannot fault the staff. Overall, we had a lovely stay and the staff at the hotel were a particular high point. Well done guys.

"Good stay"

5
04/06/2016

We stayed at this hotel prior to flying off on holiday the following day leaning our car here. We had a very comfortable stay. An excellent evening meal and good breakfast. The transfer to the airport both going and when we returned went very smoothly. We stayed a further night on our return. This was after 1 am and the staff on duty went out of their way to be helpful. This is probably the best airport hotel we have stayed in.

"Lovely, friendly hotel close to East Midlands airport"

5
02/06/2016

We had a very friendly greeting at reception and the staff were efficient and helpful, asking our plans, flight times, what time would we like our transfer, did we require a wake up call, etc etc. They explained about the dining options and booked a table for us in the Marco Pierre White restaurant. Our family room was very spacious with three very comfortable single beds and generous size bathroom. There were plenty of towels and toiletries available. The coffee making facilities included biscuits (great for our early morning start). The dining experience was wonderful, the service superb and food out of this world. Who knew bolognese could taste so good. Our dietary restrictions were sensitively accommodated with no fuss. We cannot recommend this hotel highly enough.

"Stop and go"

5
01/06/2016

This hotel is very accessible from the motorway. We decided to use hotel's facilities of staying the night and leaving our car while jet setting off. The hotel room we stayed in was a double and was ample room. The bed had a firm mattress but pillows a little too soft for me (but that is my preference). There were two chairs and a table which was nice so you could relax around. Bathroom room consisted of a bath plus shower over it and there were plenty of complimentary toiletries. The room overall was airy, clean and well worth the money. We had breakfast included which was self service with an excellent choice of cooked, continental and vegetarian breakfasts. There was plenty to chose from and staff were happy, very pleasant and ready to help. The reception staff were very welcoming and very knowledgeable. We left our car in the car park and the hotel's mimic bus took us to the airport. The hotel is situated just outside the airport less than 10 minutes to get there. On our return (as it was midnight) the hotel arranged for a taxi to pick us up from the airport and paid for it. The whole experience was definately worth the money.

"Comfortable hotel minutes from the motorway.."

5
29/05/2016

It is a comfortable hotel, good for stop-overs when travelling on the motorway. The staff were polite (and very helpful!), breakfast generous and the room clean, beds comfortable. Honestly, nothing to complain about!

"?lassic hospitality: stylish and friendly."

4
29/05/2016

They didn't surprise me: I couldn't expect in the Midlands something wrong. However I would like to find more English food in the Italian (?) Marco's restourant. Where is lamb, fish & chips? Also transfer bus from East Midlands airport costs 10 pounds for 5 minutes. Taxi price is the same. So I believe they should forget about bus transfer or make it free.

"comfortable stay"

4
29/05/2016

stayed here for one night stay on park & fly . reception staff extremely welcoming & friendly, as were the restaurant staff & the man who drove us to the airport. quick transfer but coming home had to wait 20 mins because it was bank holiday friday & rush hour, so not complaining about that. The restaurant food however was disappointing. We have eaten at a Marco place before so was expecting better. Probably not to our taste. Found it difficult to choose from the menu. Aware it is an American/italian menu. The pizza was good but the sharing platter very oily & stodgy. Felt really uncomfortable afterwards & therefore did not sleep well. Can also understand how people found it expensive. Overall would stay again but probably walk out to eat.

"Excellent venue especially if flying from East Midlands airport"

4
28/05/2016

My husband and I have recently stayed at Yew Tree Lodge hotel and Spa. Our experience as always was one of delight. The staff are all extremely friendly and helpful and the Spa / Gym is well worth a visit. The swimming pool has the added benefit of having a separate Jacuzzi. This hotel is an excellent place to stay overnight either before flying off to the sun or upon returning. Residents have the option of leaving their car at the hotel car park and travelling to the airport via the hotel shuttle service.

"Adequate for short stays"

3
24/05/2016

This hotel is used extensively for the stay and fly packages due to its proximity to the East Midlands airport. The large car park is usually packed and you are most likely going to enter this hotel from the far side entry from where it's quite a trek plus stairs to the reception. The place was expansively refurbished quite recently so it has more modern interior to what one might have expected. Standard bedrooms are of adequate size with smallish bathrooms. During our stay only one lift was operational. Weak WiFi to non-existent signal in most parts of the hotel. The Marco's restaurant was notable mainly for its high prices. It is trading on the famous chef's name to serve mediocre quality food. Waiting staff were very helpful and accommodating. Breakfast quite routine with the usual servings. Good three star rating for overall comfort.

"FANTASTIC HOTEL GREAT AIRPORT SERVICE"

5
24/05/2016

Stayed 1 night before our holiday ,just beautiful ,staff really excellent ,fantastic room and the transfer service is the best we have ever had ,normally fly from birmingham but will now look at flying from east midlands so we can use this hotel again, we got home quicker as well , to top it off on our return the hotel sent a private taxi to collect us waiting at the door , Fantastic hotel and service well done to all of you .

"Brilliant spa day experience "

5
23/05/2016

I have just arrived home after a fantastic day at the health spa. I booked this day just for a girl day with one of my daughters. We loved it. We were made to feel relaxed and comfortable from the moment we arrived. We got shown where everything was and asked what order we would like our food and treatments. We chose to not use the gym and headed for the sauna and steam room. The health club is kept very clean and everything is in good working order. The staff are lovely. I had a 30 min massage, it was the best massage I've had! I would highly recommend this hotel and spa After our spa we went to the main hotel and has a meal at Marcos Pierre restaurant there, again I can't fault anything. ???????????? six stars from me if I could.

"Excellent customer service"

5
22/05/2016

The staff couldn't do enough for you Stayed a night before our holiday Booked the stay and fly Definitely would book again The facilities were brilliant Had a lovely relaxing evening in the Spa area And on our return we found our car had a flat battery, but the staff came to our rescue with a battery pack Thank you so much

"Relax"

5
22/05/2016

From arriving to leaving this hotel with its super staff as excelled in all it offers.Beautiful lobby with comfy seating ,the reed health spa light refreshing,clean and large enough to find somewhere to chill.The room was spacious with large tv ,comfy bed and a good hot shower over deep bath no negatives at all on this visit to a lovely hotel .A big thank you to Mamta on reception who could not have been more helpful to us and made it a weekend to remember ??

"Stunning afternoon tea"

4
21/05/2016

Beautiful afternoon tea!! Great place and staff were great! Would defo go again and would recommend also. This was well worth the money and a great thing to do on a Saturday afternoon. Lovely cakes and sandwiches

"Fabulous"

5
17/05/2016

This is the secoond time we have stayed at this hotel and will definatley be returning. There is a Marco Piere White restaurant at this hotel and the food is absolutely amazing, the service from the hotel staff and restaurant staff is second to none, nothing is too much trouble for any of them, the hotel also has a health club which my 14 and 12 year old took advantage of. After having a meal in the restaurant you can relax in the bar area Cipi the barman makes a mean cocktail, alchoholic or non alchoholic for the kids, Nottingham is about half an hours drive from the hotel with some fantastic shops. Would definatley recommend staying at this hotel, the only complaint I have which is minor really is that we booked a family room which had two single beds and a sofa bed as we have a 14 year old boy and a 12 year girl we had to sleep on sofa bed, room was a bit small but as we only slept in it this wasn't a big issue. Interested in staying contact Nicola (reservations) [email protected], she is brilliant again nothing too much trouble

"Fantastic Stay"

4
16/05/2016

We stayed here for a Hen night and had a spa and meal package with overnight stay/breakfast. When we arrived we were greeted nicely and given all the information that we needed. The hotel was clean and attractive and I found a parking slot near to the front door. The decor was nice. I was on the fourth floor and the only negative was that the carpet on the landing of this floor could do with replacing. The bedroom was nice and clean. Bathroom was clean, showers could be updated but adequate. I was happy to find some nice toiletries, shower cap and some cotton buds, even a flannel which was great. One things I've never found in a hotel is a toothbrush or toothpaste, I think that would be good. Anyway, that night we ate in Marco Pierre restaurant- to be honest it was a mixed bag. NOBODY in the group liked the shrimp starter, would not recommend. The Salmon was nice and the sweet potato fries, the lemon sorbet was delicious, I could eat lots of that. We all had treatments the next day. All the staff in the hotel were amazing really, I especially liked Dana the lovely, lovely lady who gave me a wonderful massage. She was very warm, welcoming, approachable and puts you at ease. Her blond fello worker was also delightful. There was a good choice from breakfast too, and they do vegetarian sausages without having to request them. I will definitely come back here again. I would recommend the spa and the hotel itself, restaurant not so sure. I must stress that the staff in the restaurant were excellent too and the hotel employs a diverse crowd which is amazing.

"Lovely hotel, Value for mone!"

4
14/05/2016

My husband and i stayed here for our wedding anniversary on 16th March 2016. We were greeted kindly by the reception and was given clear direction where our room was. The room was spacious, clean and tidy. Bedding and pillows were comfortable and some nice touches in the bathroom (body lotion's/body wash/shampoo and conditioner all from the Elemis range). The staff in Marco's resturant were really sweet and wrote 'Happy Anniversary' in chocolate on the wooden board that our cheesecake came on. Had a good/comfortable sleep. Would recommend a stay here.

"Lovely hotel"

5
13/05/2016

We were at a wedding and reception. Very smart hotel; welcoming staff. The executive bedroom we booked has been newly refurbished to a very high standard, well equipped and very clean. Breakfast was excellent - an amazing choice of fresh foods. One negative - the padded mattress cover was lumpy. The filling had settled into pockets after washing. Overall a very enjoyable stay.

"Pretty good but some very annoying problems"

3
08/05/2016

Overall the hotel had quite a lot going for it - the room was a bit dated, but was clean, spacious, had good quality bed linen and fluffy towels. Unfortunately we had a few staff related problems: when we checked in we were told we would have to pre-order for our dinner which we had booked for the second night. On the second day, we pored over the menu, made our choices and went to reception to provide them. The receptionsit looked like he had no clue what we were talking about. He checked his computer, then said there had been a misunderstanding and this was meant to apply to a large party on the same package as us, but not to us. Just as well, as we discovered we had not been given the full menu and ended up ordering 4 of our 6 dishes from the other menu! The real killer was the room key. We ordered drinks and a sandwich in the spa bar after visiting the pool, but were told we couldn't charge them to our room as we hadn't left a credit card at reception. I had no cash as we had been in the pool, so went up to our room, but the key no longer worked. I went down to reception and was given new keys and told to get rid of the old ones. These worked so I retrieved my wallet and went back to the spa bar. When we went back up to our room, the keys no longer worked and another guest on our floor who had just checked in had the same problem so we both headed back to reception. We both headed back up with new keys and found these didn't work either! This time, the receptionist who encoded my 4th set of keys came up with me and this time they worked, but we had the room which was furthest from reception and needed to use the only, slow and tiny lift in the hotel for each round trip.

"Not satisfied"

3
06/05/2016

We have stayed at this hotel previously on a stay and fly package which is a very good way to start your holiday. Whilst I have no complaints with the hotel the restaurant Marco's leaves a lot to be desired and I believe it will be the downfall of this establishment. At short notice we extended our stay a further 2 nights on a D, B & B package. The hotel has only one restaurant so whether you choose to eat in Marco's, have a bar meal meal or room service it is all from the same menu which isn't cheap. The first night was not tasty at all but when it came to breakfast time mine was disgusting! I asked for a mushroom omelette, this was the worst example I have tasted or seen. It was over cooked and full of water when cut into. Whoever cooked it had just taken a field mushroom and not even bothered to chop it up but cut it into large potions and thrown into the pan. I complained to the waitress but she just laughed. No apology or anything was given. On our second night we had a garlick bread to share followed by lasagne and taglietelle. There was only a couple of people in the restaurant, it was very quiet so you would expect the garlic bread to be perfect. No, it was well over done and more flaky than any garlic bread should be. The sauce in the lasagne was not the same sauce as on my taglitelle said my husband although both should have been Bolognese sauce. Mine had a peculiar taste and was so salty I couldn't eat it. When the waitress came to take our plates away she asked why I hadn't eaten it, she apologised and offered us a coffee each on the house wow! I forgot to mention that at breakfast the 2nd morning my husband asked for eggs Benedict in place of a cooked breakfast and we ended up having to pay a supplement on top of what we had already paid. I couldn't believe it. If this hotel is depending upon the Marco Pierre White restaurant I wouldn't sit on my laurels. Apart from which there are many types of guests of all ages and a choice somewhere in the hotel ought to be available. Not everyone wants burgers and pasta. It was a total waste of a few hundred pounds and I bad start to our holiday.

"Relaxing overnight stay before flight"

5
06/05/2016

Stayed here before flying out on holiday. The staff were friendly and the food was great (though a little pricey in my opinion). It was really nice to use the pool and spa and it made us feel that the holiday had already started. The room we had was clean with a comfortable bed and great showering facilities. We had booked this through BCC so had arrangedfor our car to be left there and transfers which was organised quickly and efficiently both to and from the airport. On arriving back at the hotel our car keys were ready with the receptionist and we we were able to make a quick exit, We will defiately be using this service again

"Look around first"

2
03/05/2016

Broken facilities in the room. Over 1hour and 15 minutes wait for food. Over priced drinks. I understand overheads, but this was ridiculous for a standard hotel. It is anybody's guess which of the many switches controlled which light. Looked like a disco before bed.

"Overnight for airport "

5
01/05/2016

There if us stayed overnight before we flew to Spain. The hotel had lovely friendly staff. The hotel was clean cost. There was a spa which can be used. We sampled the pool, sauna, jaccussi and steam room.

"Reall good"

5
01/05/2016

The room was very clean and the bed was comfy and lots of toiletries in the bathroom. not a lot to say really except the meal at Marco Pierre White restaurant wasn't very good. crab cakes were tasteless but sea bass was good but a glass of wine cost £7 50 and was just white wine.

"Just Good nothing more nothing less"

3
29/04/2016

Stayed for business in this hotel. I had a spacious not renovated but clean room. Hotel has a pool and good equiped gym. Breakfast is good and provides full english. the hotel restaurant had good brasserie food with a very friendly and helpfull staff that is worthy of 5 stars!

"EXCELLENT"

5
26/04/2016

Very enjoyable stay, high quality rooms for a reasonable price. Nice spacious, modern rooms, with a comfortable king size bed.The pool area and changing rooms were spotless . Food in restaurant was very good and the staff were friendly and helpful.

"Very good hotel"

5
26/04/2016

The staff are always helpful, friendly and very efficient. They always go out of their way to make your stay enjoyable. The rooms are clean, comfortable and well maintained. The Hotel's decoration is in good condition. Good fascilities including a spa.

"Spa and Relaxation Break"

4
25/04/2016

We went to the Yew Lodge on a Spa Break which included use of the pool and spa facilities, a three course meal in Marco Pierre's Italian Restaurant, an overnight stay and breakfast the next morning. The whole experience was good, staff efficient and friendly, food was delicious with attentive staff. Our only complaint was one day/night wasn't long enough.... Will definitely go there again!

"Superb Hotel"

5
25/04/2016

We stayed here as part of a Murder Mystery Weekend package. The Hotel staff are all so friendly and helpful from start to finish. The room was spotless with lovely fresh soft towels. Being able to use the Spa facilities was an added bonus and perfect for relaxing after a day sightseeing. Our evening meal in Marco's restaurant was outstanding! The food was amazing and the staff, from the Restaurant Manager down to the waiters need to be congratulated on their impeccable service! Breakfast was top notch too, with choices that cover everyone's needs. Would not hesitate to stay here again.

"just the ticket"

4
25/04/2016

We stayed here over night, left the car and were transported to East Midlands Airport. Many people use this service particularly if they need to catch an early flight. The whole experience was enjoyable especially since you could walk into the town and use the local facilities. Room very comfortable and staff friendly and helpful. We would certainly use this hotel again.

"BMW Motorcycle Club - National AGM"

5
21/04/2016

My first time organising a national event for the Club went very smoothly. The staff are very polite, welcoming and efficient and this is why I would recommend this hotel for a conference event. They have everything that is needed, plus the additional benefits of free Wifi, comfortable bedrooms and a spa too. A couple of minor changes were needed on the day of the event, but the hotel staff dealt with them admirably - nothing was too much trouble. A refreshing change from some hotels that I've visited over the past few years. Highly recommended.

GMYewLodge, General Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Jane, Thank you very much for leaving us such a wonderful review! I'm pleased to hear that our staff were polite, welcoming and efficient during the stay with us! I will ensure this feedback is cascaded to all the teams. I'm also glad to be aware of the fact that nothing was too trouble whilst the conference was taking place. We do aim to please and I can see we did just that! Please don't hesitate to book with us again very soon! Once again thank you for taking time out to write us such a nice review! Kindest Regards Yvonne Hyde General Manager

"Conference and Weekend stay"

5
17/04/2016

We held the National BMW Club AGM here. The hotel catered for lunches and an evening Gala Dinner. The lunch was superb and provided us with hot and cold food buffet. Food was constantly being topped up, the staff were all polite and efficient. The food delivered was possibly the best we've experienced at venues all over the Country during my term in office sine 1985.

GMYewLodge, General Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Ainser, Thank you for writing us such a lovely review. I can see that you were staying with us whilst attending the National BMW Club Conference, and I'm glad to hear that it ran so well! It's lovely to hear your comments about the food and the staff. I will personally ensure all the teams are aware of all your feedback. Until next time, I do hope to welcome you again very soon and cannot thank you enough for your positive comments. Kindest Regards Yvonne Hyde General Manager

"Birthday surprise"

5
13/04/2016

Avery clean and tidy hotel, very helpful staff, both room and all aspects of the hotel are well kept , my compliments to the manager and all the staff for a amazing stay, next time lets hope i am well and can try the amazing food on offer

"Wow!"

5
10/04/2016

Firstly I would like to thank all the amazing staff we encountered in our stay. The staff were so friendly and helpful and extremely professional. When we booked our room which we did over the phone directly the that hotel, we were amazed at what they were offering to us. Many of our family have stayed there and because it was my birthday my dad booked us to go away. They upgraded us the a superior room for no extra cost and a full 3 course meal and their Marco's restaurant! On arrival we went into our room and we're blown away by standard of accommodation with a king size bed and enormous bathroom! The spa was gorgeous and so unbelievably clean everywhere in the changing room and the rest of it. Only thing I can fault is the seating in the spa it was limited but not badly affected by it Marco's food was out of this world!! I'd read other reviews saying they were tiny portions and took ages to come. NON OF THAT IS TRUE!!! They were amazing portions and we barely had any wait at all between courses! Breakfast was amazing yet again with loads of options Amazing stay, hotel, staff, atmosphere, food basically everything can not fault Thankyou so much we will be returning very soon! Chelsey-Louise

"A tale of two halves..."

3
09/04/2016

Stayed here for a wedding. The room was ok but it appeared we were in the part of the hotel that has yet to be upgraded. The bathroom extractor fan was incredibly noisy, and the walls are very thin as we could hear next door. Overall the room was clean, just a little tired. Our first evening we had pre-booked a group in Marco's restaurant. They had our menu choices in advance so all should have been easy. The food was mediocre at best and certainly not worth the high price. My tuna was badly cooked and the thicker end of the steak was almost raw. My wife had the Spaghetti al Pomodoro - a tin of alphabetti spaghetti would have had more texture and flavour. Others in the group also had issues with their food, not least the stingy portions for the high price. Oh - and go easy on the salt, everyone complained at how salty their meals were. As for the wedding itself which was held in the hotel, we couldn't fault the staff or the venue. The food this time was great, all served piping hot, with plenty to eat, and was very tasty. The waiting staff were very polite and attentive. Your events team were great. The bar is reasonably priced (for a hotel bar) but there is a limited choice of beers/lagers, A 10 minute walk up the road takes you to the Coach House pub which has a great range of beers, and more or less half price compared to the hotel. Overall then - the hotel is ok, nothing special, although the staff are great. Avoid the restaurant at all costs - too expensive for poor food. Conversely the breakfast buffet is great. The events team were great, and the food laid on for the event was very good. Why couldn't the restaurant match the food that was served for the event?

"A break with the girls"

4
08/04/2016

myself and 2 other ladies went here for a 2 night spa break. I have to say the hotel impressed me, pleasantly greeted by the receptionist. Decent room for the 3 of us, I got the short straw and slept on the sofa bed, not too comfy but it did the job. We went to the spa on our full day Thursday, and enjoyed it, we swam had sauna, steam room jaccuzi as you do. We went into the beauticians as we had free treatment in our package,I had a manicure, it was ok...perhaps I am too used to my own manicurist. Anyway that evening we had dinner booked in the hotel, also included in our package. Wow total disappointment, firstly by the waiter who asked us our room number and said we were not on the list, he was a bit up himself for my liking, and no matter how we tried I could not get his name from his badge, I noticed him also not being too polite to other guests. Then I ordered the garlic prawns for starters, yuk, they looked disgusting but no one was prepared to do anything about it, so I ate the ones which were edible. My main course was better, and my sweet out of this world. Actually we had booked through Spa Breaks and as I said the dinner that evening was included in the package and I was totally shocked to find that it was from the main menu and not from a 'specials' menu, so well done Spa Breaks. I must compliment Jack a young waiter, if it had not been for his pleasant outlook Thursday evening dinner would have been a total disaster, he was lovely. Also I have to compliment the breakfasts, lovely. Nice clean hotel.

"Overnight package deal"

5
06/04/2016

My partner and i vistited recently as part of a deal wich included an overnight stay with use of the health club facilities as well as an evening meal at marcos. We payed 10 pound for a room upgrade and we were pleasantly suprised, really nice room. We used the gym and the pool area, all very nice with no complaints. Breakfast was a very nice bufet style with plenty of choice, more than happy. A nice place with pleasant staff, would definetley return.

"3 Night Visit"

3
04/04/2016

I stayed at the Yew Lodge Hotel for a few nights whilst in the area for a course. Whilst the staff were nice there were a few issues that i found very irritating. The keys for the rooms which were electronic card readers were awful. It took me three different keys and a few trips backwards and forwards between reception to find one that would actually work, and even then I found myself calling for the handy-man to let me in. Once in the room I then discovered there was no hot water of any sort in my bathroom. Once again I had to ask someone to come and try and fix it. After a few tries he just shrugged and said... 'dunno why that's like that'. I was assured that in the morning it would be all fixed, ready for a morning shower, but needless to say this wasn't the case. After a very quick cold shower I had to go downstairs and request to move rooms. This was done with very little fuss and the staff were very nice in transferring my luggage to a different room in time for my return at the end of the afternoon. Unfortunately this was to another room with absolute no hot water from the shower head! With the exception of these issues, and the fact that my entire group had to wait for over an hour for a waiter to come and take the order for our Starters in the '2 Rosette' Marco Pierre White restaurant, it was an acceptable stay.

"Helpful staff"

4
04/04/2016

We stayed for 1 night in a superior room on a loyalty scheme reduced rate. Extremely good value, nice Elemis toiletries and plush towels. Room was well equipped and reasonably spacious. Hotel was quiet. Bathroom fan was noisy and bed not very comfy. Marcos Restaurant gave us good food (tuna and sea bass, but there were also pizza, pasta, steak etc). Vey helpful Parisian waiter helped on wine and hotel obliged with an early full English breakfast in our room. Would stay here again.

"my 50th birthday"

5
03/04/2016

myself and 16 friends went here for my 50th birthday we arrived early as we had treatments booked in the spa and we was told our rooms were ready and we could check straight in even though we was two hours early the reception staff was friendly and very helpful so went straight to our rooms and went to the spa for a full body massage my lady was named steph and made me feel completely and ease straight away she was brilliant we then went down to Marco pierre whites restaurant and ordered a quick snack again all the staff was very helpful and friendly after we went to use the full swim ,Jacuzzi. sauna, steam room, facilities , of which was clean and relaxing . after this we had a facial booked of which again was done by steph and i must say i absolutely loved it it was an amazing experience thank you steph . after this we got changed into fancy dress and was booked into the v.i.p Laurent Perrier suite but we ate from the marco pierre white menu the food was delicious the room that look fabulous we had a three course meal followed by a lot of fun for the rest of the evening the next morning we also had our wonderful breakfast in the v.i.p. room after this we checked out . i want to thank the yew lodge for making my 50th such a special occasion to all the staff including Chris also known as mustafa lol you all did an amazing job i recommend this lovely hotel to anybody !!!

GMYewLodge, General Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Mossyxx, Thank you ever so much for leaving us such a wonderful review. It seems from welcoming you to the hotel at Reception to the following morning where you had your breakfast, you all enjoyed your experience here at the Best Western Yew Lodge Hotel. I'm so pleased to hear that Steph is our Spa department made your treatments special too and made you feel completely at ease! That is our main aim after all! I understand that you also dined privately and ordered from Marco's menu. I'm pleased to read that the food was up to our usual high standard! I will personally pass on your thanks to Steph and Mustafa who you mention and they will be delighted to read that they have been mentioned and remembered by yourself. Once again thank you for a lovely review and I sincerely hope to welcome you back again very soon. Kindest Regards Yvonne Hyde Hotel Manager

"Over night spa break for three"

5
02/04/2016

This was a girls over night break a chance to unwind and relax. One 25min treatment each included in the package, So started with a facial which was wonderful. Was very impressed with the friendly helpful staff. Also included was a 3 course meal at Marco's restaurant no tomato and curly cucumber a wonderful menu from which you can take your chose. It has a lovely Gym and pool which my daughter in law made full use of. To finish the following morning full hearty breakfast before leaving.

GMYewLodge, General Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Wendy, Thank you very much for writing a review for us. All feedback is really important to fine tune our operations and procedures and by reading your comments , I can happily say you enjoyed your experience here at the hotel. I will be sure to pass on your feedback regarding the Spa treatments and your dining experience to all the teams. Until next time, I do hope to welcome you back to the hotel very soon should you be in the area again! Kindest Regards Yvonne Hyde Hotel Manager

"One of the best spas I have ever visited!"

5
01/04/2016

I have visited many spas in Europe and across the UK. This has to be one of the best Spa's i have visited with the ice features, ice shower, red hot jacuzzi and steam rooms. The faculties are always really clean and the swimming pool clean too. The staff really care and they are always really lovely. I often use payasugym to access the gym as I get a discount being in a management position and the staff are always knowledageable and know the corporate codes so access is easy for me. Will continue to come as this truly is one of the best spas!

GMYewLodge, General Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Bigrs, Thank you very much for writing such a nice review. I'm very pleased that you enjoy the use of all our spa facilities! We really appreciate the comments regarding the staff and I will ensure the team are aware of their efforts in serving you and welcoming you back each time. Hopefully we will see you soon! Kindest Regards Yvonne Hyde Hotel Manager

"Excellent customer service"

5
27/03/2016

Just attended the Yew Lodge for Easter Sunday lunch. Excellent service. Friendly & helpful staff who put themselves out to make it a lunch time family time to remember. Thank you also to the restaurant manger on duty at the time who listened to my request for a private table for personal reasons and went above & beyond to assist with this. Thank you, we will be back again. Also got married here 15yrs & had the same level of service!

GMYewLodge, General Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Scott, Firstly thank you very much for taking time out to write us such a lovely review. I'm pleased to hear that you enjoyed your dining experience with us at Easter. I must say we do our very best to try to ensure all requests are met and reading your comments I'm glad that our restaurant team were able to do just that for you! I will personally pass on your feedback to the Duty Manager that you mention and all the other staff regarding your comments about the staff being friendly and helpful. I sincerely hope to see you again very soon! Kindest Regards Yvonne Hyde Hotel Manager

"Large rambling hotel near M1"

3
26/03/2016

I have stayed here a few times in recent years and found the staff to be friendly and helpful. The executive rooms are worth paying a little extra for as some of the standard rooms are looking tired now. The spa has excellent facilities although the pool is far too small. It is barely big enough for 2 or 3 people to swim 10m laps. The restaurant is now been branded as a Marco Pierre White place, and whilst the food is perfectly acceptable for a hotel restaurant it is way over-priced. I'd recommend walking into the village to eat a curry at Je Ja Jee's!

"Week Day Break."

4
25/03/2016

The hotel is excellent room very comfortable slept like a log , only down side there was no mini bar / fridge , but ice bucket delivered very promptly. My wife's Birthday so booked meal in Marco's restaurant we had an exceptional meal which was made even better by the attention of Sherri (with an I ) and Muzzy. Enjoyed breakfast with a very attentive Portugese Chef . Would highly recommend it.

"5th stay in 5 years"

5
23/03/2016

When using East Midlands airport for an early morning flight; my wife and I and Friends will always use the Yew Lodge Hotel. It always has a welcoming staff and the rooms are always immaculate. The restaurant has an excellent a la carte which is well presented. The convenience of being able to park your car and have their minibus take and fetch you from the airport is a great saving of worry.

"Not as relaxing as I'd hoped."

3
23/03/2016

My Spa Day was a TravelZoo gift from my husband & I arrived at 10a.m as arranged. I wasn't asked if I had been there before & wasn't shown around to familiarise myself with the various facilities so I had to keep asking. I had pre booked a pedicure and had this straight away and my toenails looked lovely with their new colour on but the treatment room was very cold so I had to ask for the air con to be turned off. I had a lovely latte coffee in the noisy (loud music) bar area & then after trying to listen to my audio book through headphones had to ask if there was a quiet area where I could sit & chill. I was directed to a seating area beyond the swimming pool & found a comfortable lounger chair to relax on. However, this area also was very noisy but I stayed put until lunch time listening to my book. I am surprised that this Spa does not have a "chill" zone where one at relax in peace and quiet. We are not all gym bunnies & swim fanatics. I was served a pleasant lunch with a drink as part of my experience and enjoyed it in the bar area. Afterwards I had a wonderful neck and back massage followed by an Elemis facial. Blissful treatment. I will not be returning to Reeds however as I got the feeling that they are more interested in paying customers.

"Chill out weekend"

5
22/03/2016

From the time we arrived to saying Good-bye we thoroughly enjoyed our weekend. Lovely greeting, lovely room, ate in the restaurant on 1st evening, our steaks just melted in your mouth. The presentation was on top form & so were all the staff. Breakfast was very good, nice to have your eggs cooked just the way you liked them. Spent most of the day in the leisure, what a chill out!! We had a lovely afternoon tea, then we enjoyed the evening in the bar listening & singing along to the great entertainment. We found all the staff attentive, efficient & friendly. Well done to all!

"Lovely day at Reeds Spa"

5
17/03/2016

We have had a lovely day today at the Reeds Spa within the hotel. The treatments were amazing, the hotel atmosphere is relaxing and the therapists and staff are so friendly and welcoming. Grace and Steph were our therapists and were both fantastic. They looked after us all day and nothing was too much trouble. We have had the most lovely relaxing day and felt thoroughly pampered - we really didn't want to leave. Thank you so much for a wonderful day.

"Hidden gem "

4
16/03/2016

I stayed for 2 nights with my partner for his birthday. I told them this and when we arrived they had left a card in the room which was a lovely touch. The room was clean and fresh. The hotel was lovely and all staff helpful and friendly. My partner became ill in the second night and the bar staff were so very very helpful and I can not thank one particular man enough. I fun all the panic I didn't get his name. I do remember he has type 1 diabetes the same as my partner. If he reads this he will know who he is. Thank you. I would recommend this hotel. Very pleasant stay.

"Staff make this place special!"

5
15/03/2016

Literally one of the best weekend get a ways I have had in a very long time. The food was great and the team fantastic, always happy to help even if they were busy, attentive and friendly. Muzzy, Lee, George and Maurizio are some of the best in the field.

"Fab stay yet again at this hotel."

5
14/03/2016

This is our third trip to this hotel as a group of friends and it has delievered yet again. We got the overnight stay deal which included dinner and use of the spa. The lunch we had was nice - simple, just sandwiches, scones and fruit but really reasonably priced. Think it was £8 a head. The spa was very busy so if you want treatments book in advance. We all had massages (£25 for 25mins or £45 for 50mins) and were all delighted apart from one in the party who was a little disappointed with hers as the girl forgot to put the music on and was chatty. But saying that we mentioned it to the Spa Manager and she was discounted. The restaurant has changed to a Marcos Italian but the staff all seemed the same as the last time we came. And as for the breakfast - well the choice is great! There is something for every taste! Will be visiting here again later in the year when the deal comes on again! Loved it!

"Dont stop if you are alight sleeper"

3
14/03/2016

I stopped at this hotel to attend a training course and was met by an empty reception so had to wonder off to find where I was to be. I checked in and decided I would use the leisure facilities which were very good. I went to the bar and had a drink which was fine and looked at the menu for the resteraunt I decided to has a starter portion of spagetti and add some sides to bulk it up which worked out fine. The wine I had was very acceptable. After the meal I decided to retire early but I was kept awake by Planes flying over this was never mentioned when I booked that it was on a flight path and I would have planes flying over me. Dont think I would stop or recomend this hotel

"Birthday Party "

3
14/03/2016

I really enjoyed my stay , accomodation was amazing really loved the cosy rooms. The Spa was fantastic and leisure facilities with lovely, friendly staff however the food was not very apetising and too greasy especially lasagna and buffalo wings. Ingredients used in my ceasar salad did not match the menu so was a bit dissapointed. Overall it has been a pleasure spending my weekend at your hotel.

"Lovely Week-end"

5
14/03/2016

My Husband and I have just returned from a lovely week-end where we stayed at the Yew Lodge Hotel. The staff were very welcoming and even managed to upgrade us (thank you!) and the hotel and room was spotlessly clean. We spent some time in the spa and although it was rather noisy and full of other people, it was a relaxing time. We had dinner in Marco's and again the staff were fantastic and although they were very busy they always took time to make sure that everyone was having a great time. The food was wonderful and as our hotel rate included dinner all we had to pay for was a bottle of wine. We did have difficulties using the TV and ended up calling down to reception for help twice and both times someone came up straight away and helped us out. Breakfast was again taken in Marco's and was lovely again and just like dinner there was so many members of staff - which is a real treat as often there are not enough staff to cater for all the guests. Overall I would highly recommend a stay in this hotel.

"Wowcher Offer Overnight Stay and More..."

4
13/03/2016

We came across this lovely place through a Wowcher deal. On arrival, we were early but we were allowed to check in early, the reception staff were very pleasant and helpful. The room was spacious, clean and tidy, with lots of little extras for us to indulge in. With our Wowcher deal it included an evening meal, which we did presume would be a set meal but to our surprise it wasn't, the meal in Marco's was delicious. After our meal we stayed in the bar, where there was live music, which definitely created a lovely atmosphere. I must add the staff in the restaurant and bar were lovely, very attentive and efficient. At breakfast, we were happy to serve ourselves to the hot and cold food on offer, however our only negative point was that items had run out and we had to wait some time for it to be replenished, making the rest of our breakfast cold. Overall a lovely stay and we would definitely return in the future.

"Restaurant was a joke"

5
13/03/2016

The hotel and spa is excellent , however to evening meal was expensive. 2 friends order steak which was tiny another person ordered Tuna Fillet and that was it no veg or anything else. The restaurant manager (who's been there a long time) was very rude. Paul Williams at the bar was very helpful, he went above and beyond, very nice and polite member of staff.

"Nice hotel - MPW experience - so so"

4
12/03/2016

Stayed here for a night to celebrate a birthday with a meal at the Marco Pierre White restaurant. The hotel itself is of good quality and our upgraded room was very comfortable and spacious. The staff we encountered were all very professional and friendly. Wifi excellent.This is a really good Best Western establishment. The breakfast was buffet style and there was plenty of variety and the ingredients of good quality. At a guess the majority of the clientele were holidaymakers making use of the hotel prior to flying from the East Midland Airport. If I were to use EMA then this hotel would be my first port of call before flying too. I have to say I was disappointed with the Marco Pierre White experience. The meal was OK, just not particularly memorable. Oh, and it was very, very busy.

"overnight stay"

4
08/03/2016

Great hotel, lovely and clean, the food is a little bit expensive but looked very nice,the room was lovely plenty of room, lovely big bed and good size wardrobe with iron and ironing board, lots of smelly's in the bathroom shampoo bodywash ect

GMYewLodge, General Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Angela, Thank you for taking time out to write us such a valued review. I'm pleased the facilities were all up to standard for you and I will be sure to cascade all your comments to the relevant teams. Once again thank you for all your feedback. I hope to welcome you again very soon. Kindest Regards Yvonne Hyde Hotel Manager

"Lovely birthday getaway"

5
06/03/2016

I booked this as part of a wowcher deal and couldn't believe how high the standard was for the price. The hotel itself is modern and well presented with lovely decor and very accommodating and friendly staff. We upgraded our room to an executive room for just £10 and it was worth it. Lovely bathroom, huge TV and sitting area. There were lots of extra treats like bottled water, gingerbread and shortbread and a nice range of tea and coffee. Everything you might need was included and they even offer toothpaste and razors if needed at no extra cost. The toiletries were nice quality and plentiful and they provide very large high quality towels, robes and slippers which adds a nice touch. The room was warm and the bed was very comfortable. The spa is modern and very clean and tidy with a good range of facilities the staff here were also lovely and welcoming. We had a relaxing few hours here before dinner. Dinner was included in the Marco Pierre White restaurant. We had two courses both of which were delicious, well cooked and filling. I would always recommend the fillet steak. The waiters were charming and friendly and made delicious cocktails. There was also excellent standard live music which added so much ambience. The waiters gave us breakfast tips and we made sure to get there before 9 and had no wait time at all. The buffet was delicious and you could tell the food was high quality. There was really nothing more I could ask from a hotel stay. This hotel does everything to a very high standard and the little touches that so many hotels overlook make all the difference. The staff are all friendly, well presented and efficient. Can't wait to return! Thanks to everyone at the Yew Tree for a great weekend.

"Relaxing experience"

5
04/03/2016

We stayed at Yew Lodge as it was near to Donington Park where we had run in the National cross country race so we just wanted somewhere to stay overnight and relax with a nice meal. Yew Lodge had everything we wanted pool, steam room, Jacuzzi, lovely comfortable room, a place to relax and have a drink and a Marco Pierre White restaurant where we enjoyed a very good meal. A good choice of food for breakfast before our departure. We would definitely stay at a Best Western again.

"Very noisy room"

3
04/03/2016

A decent seeming hotel. My bedroom had dated decor but was clean and pleasant enough; the bathroom was smarter. The bed fairly comfortable, though the pillows lumpy. Breakfast was good. However, I was repeatedly woken in the night by a very loud banging sound from above - apparently heating plant or similar just above my ceiling. (I was in room 320.) It may have been set off somehow by the strong wind that night as the sound seemed to coincide with gusts of wind. Anyway, impossible to sleep through. Fortunately I had brought some earplugs, which I put in, but they should not be necessary (and I find earplugs uncomfortable so they also disturb my sleep). The hotel should fix this.

"over night stay and car parking for 15 nights"

5
04/03/2016

my wife and i have just been on holiday to pourto rico in spain we had a early flight so we stayed over night in this hotel and parked our car there for 15 nights i could recommend this hotel to anyone the staff are really friendly and the rooms are first class the shuttle service to and from the airport was spot on if you need a over night stay for anything give this hotel a try

"No disabled access to march Pierre White restaurant"

1
01/03/2016

One of our party was in a wheelchair. The restaurant was down 3 steps! The solution was for the staff to put down a very steep ramp which would be extremely unsafe for any one push a wheelchair up or down. The hotel has been having major refurbishments so not to be DDA compliance in 2016 is shocking and shameful. The food was also terrible . My advice avoid it

"excellent Hotel, efficient, friendly staff great spa facilities"

5
01/03/2016

My daughter and I stayed here for just one night. We were standing at the one day antique fair at Donnington Park. It was a great choice. For the price of a simple B&B ( Sunday night price £65 for the room) we got a lovely Twin room with ensuite inc a bath. The room itself was spacious with every facility inc kettle, wifi,large screen Tv. They even provided sparkling water.We had a swim in the beautiful pool and relaxed in the Jacuzzi afterwards. Later we booked a table at the restaurant, which proved to be a great success. The food was beautifully cooked and presented. When the waiter heard it was my daughters birthday he presented us with a wooden plaque/plate which someone had outlined the words Happy Birthday in chocolate and decorated with miniature chocolate fudge cakes and raspberries. We ordered a bottle of wine which was a reasonable £19 though you have to be mindful of the 10% service charge. The service was excellent however and we did not begrudge them a penny of that. We were only in the Hotel for twenty four hours but left feeling as though it was worth every penny. We did not take breakfast as we had to leave early to be at the Fair but I am sure it would have been of the same quality as everything else. It just goes to prove that you don't have to pay through the nose for high level hospitality!

"Top quality"

5
01/03/2016

The hotel is beautifully decorated the staff were welcoming and kind. The Marco Pierre white Restaraunt was fantastic the food was top notch. Our room was very clean the bathroom was clean, lovely spa, well worth a visit.

"Great spa facilities "

4
28/02/2016

Booked here through a wowcher deal. Hotel has free parking, gym and spa. The gym is small but well kitted out. The pool and spa facilities are great. It has a jacuzzi, steam room, sauna which has an ice bath outside and two seats with foot baths. The rooms are clean with new bathrooms. The decor of the bedroom was slightly dated compared to the reception area and Marco Pierre White restaurant. The restaurant was beautiful with a excellent pianist. The food was good but it was the service that made it. We had a delightful young Italian waiter who was very attentive. A great night away to relax with a loved one, we would definitely visit again.

"Wowcher stay"

3
28/02/2016

We stayed here on a wowcher overnight deal which included an afternoon tea which was awful & the staff made us feel extremely unwelcome as did the manager. However the rooms were fantastic and the marco Pierre White restaurant was fabulous as were the evening staff! The leisure facilities were lovely & the changing rooms were clean. Overall a lovely stay-just felt the manager & day time staff could have been friendly.

"Very impressive"

4
28/02/2016

Excellent Management - staff very friendly and efficient. Fabric of the Hotel was in good condition - some the best towels ever. Food was very good - [the breakfast granola was wonderful]. We used it as a base for Derbyshire Peaks/ Dales

"Great for Hotel and Parking for East Midlands Airport."

5
27/02/2016

Used Holidat Extras to find accommodation for East Midlands airport. Glad we paid the extra. Lovely big room. Breakfast was full English and more. Staff were very friendly and attentive. We parked at the hotel and the transfer was included in the price. The bed was a bit hard but that was our opinion not a fault. Would recommend this hotel for East Midlands airport and would definitely use them again.

GMYewLodge, General Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Carol, Thank you for taking time out to write us such a wonderful review. I'm so pleased to hear the room was spacious enough for you and that the Buffet breakfast was lovely to. I will be sure to pass on your comments to all our teams including how attentive and friendly they were. Once more thank you for your valued feedback and I look forward to welcoming you again to the hotel should you visit the area. Kindest Regards Yvonne Hyde Hotel Manager

"Lovely family stay"

4
20/02/2016

Very attentive and friendly staff, tasty evening mean and breakfast in well appointed relaxed restaurant. Very nice swim in pool rounded off the stay. Comfortable rooms. The family also visited Twyford Cross Zoo nearby. Would return.

GMYewLodge, General Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Simon and Sylvia, Thank you for your valued review. I'm so pleased to hear that you enjoyed your meal times in our restaurant and that our staff were friendly and attentive for you. I will be also sure to pass on your comments regarding our comfortable rooms and your pleasant visit to the pool to the relevant teams also. Once again thank you for taking the time to write us a lovely review and I hope your recent visit will make you book us again very soon. Kindest Regards Yvonne Hyde Hotel Manager

"Lovely hotel"

4
18/02/2016

Booked this as many have mentioned through a deal on wowcher. We had and early check in and late check out which were handy as well as use of the pool and meal in the restaurant. The room was clean, comfy and a decent size. The meal in the restaurant was really nice and the rack of ribs were huge. Only reason I haven't given it 5 stars is there was much to do around the hotel.

GMYewLodge, General Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Abunby, Thank you for taking the time to write us such a lovely review. I'm so pleased to hear that the Wowcher deal worked well for you and that you enjoyed all the facilities during your stay. I will be sure to pass on your comments to all the teams. Once again thank you for your valued feedback and I look forward to welcoming you back to the hotel should you visit the area again. Kindest Regards Yvonne Hyde Hotel Manager

"Reeds and non members!"

5
16/02/2016

Absolutely love Reeds and as a member for many years wish they would stop allowing in large groups for Spa days who only want to get drunk, be abusive and think they own the place by coming in for one day.... when in fact they would be much better suited to a weekend in Kavos. Shame one such person from a group was recently abusive and sarcastic to a valued member of staff who was pushed into resigning due to their rudeness and lack basic manners. (The rest of the group were embarrassed by the lead person and separately apologised for her) Look forward to visiting again tonight and enjoying a quiet night without the Benidorm mob!!!

GMYewLodge, General Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Sally, Thank you very much for your recent review. I'm delighted to hear that you are one of our regular members and do enjoy the use of all our facilities in Reeds. In reference to your feedback regarding large groups, we do like to cater for everyone whether they are couples or hen do's or even a few girls on a well deserved spa getaway etc. Moving forward I will be sure to pass on this feedback to Reeds so perhaps they can ensure they do keep more of an eye on those groups that are a little loud to ensure other guests and members like yourself are not completely disturbed. Thank you again for all your feedback. I hope to see you again when you return for another visit to Reeds. Kindest Regards Yvonne Hyde Hotel Manager

"Average hotel and restaurant - avoid the 'Spa' at all costs"

3
11/02/2016

ORIGINAL REVIEW: Myself and 21 other ladies booked a package for an overnight spa break. This included use of the 'spa', a 25 minute treatment, lunch, dinner and breakfast the following morning. In short, the only reason I have given the review a 3* was for the attentive and friendly staff of the hotel and restaurant. Unfortunately the same cannot be said for Reeds Health Club and Spa. I could write pages on our bad experience in the Spa but here's the lowdown: • The Spa is not big enough or has the facilities to cater for a large party plus other regular people coming in (seating, beds, treatment rooms) • Facilites included: pool, jacuzzi, steam room, sauna room and two foot baths • The booking system for treatments appears haphazard and our schedule was given to us on a scrap of paper written in pencil • 3 of our party booked extra treatments before arrival and were told on the day the slots were no longer available because the therapists ‘needed a break' • Lunch was sandwiches, a bowl of fruit and a scone. One of our party is a coeliac and received two slices of ham and a side salad. Due to the spa staff getting confused over treatments (which ended up with one of our party missing her treatment - we had not received our times by this point), we were given a complimentary drink to compensate - thank you! However, there was little communication/planning by the team as we asked for more cream and jam for the scones as there wasn't enough. We also had to ask for the drinks that came with our lunch. We explained to the lady serving us that we had booked the package that advertised wine with your lunch (as per their website). She said we had already had our drinks (the round of complimentary drinks) and continued to say the gentleman who had given us those ‘would be in lots of trouble'. We asked her to double check with the gentleman/the manager, as we had understood the previous drinks to be separate of the lunch drinks. She couldn't cope with this simple request and had a meltdown, throwing the paper and pen at our group yelling ‘take the order yourself!'. This is obviously completely unacceptable in any circumstance especially when there was zero negativity from our party over the matter of drinks. She continued to the staff room collecting her belongings still yelling about our group saying that she ‘had been running after us all day' (we'd been there an hour and a half) and ‘all she'd done was fetch jam for us'. The manager of the Spa came and apologised profusely for her behaviour quoting she had ‘chest problems' and had worked there for 12 years. Her outburst was both unprofessional and unprovoked. The manager and gentleman who had originally seen to us, were able to get our drinks quickly and efficiently. Our treatments and afternoon continued with no further outbursts or resignations of staff members. I had the neck, back and shoulder massage, which was good. The therapist was skilled however I noticed that the towels on the bed were not changed as I left and was simply re-made. Dinner was a different experience all together. The manager of Marcos greeted us warmly and sorted us a seating area in the bar for all of us. Drinks were more on the expensive side with a cocktail averaging around £7-£8 and a bottle of prosecco at £28. We had a private function room for dinner and our three-course meal was presented well. The food was cooked nicely, however I saw the menu later on and saw the food was quite expensive in the restaurant. Luckily for us this was included in our package. Our waiters were friendly and funny. They regularly came to take our drinks orders and were efficient with our food order. All in all, not a bad hotel. The first floor where you enter has been spruced up, other floors and rooms are dated. The toilets on the second floor were dirty and not cleaned regularly. More on the expensive side in terms of drinks and food. Avoid the spa at all costs if you have more than around 4 people in your group. UPDATED: Since posting my original review, Yvonne (the Hotel Manager) has been in contact with me regarding the issues we experienced during our stay. Throughout her contact, she has been both professional and friendly. We were offered a reasonable part refund for our stay. Thank you Yvonne for taking the time look into our complaint and resolve it suitably.

"Wowcher weekend"

5
11/02/2016

We booked this stay using a voucher we had bought on wowcher and we were very impressed from start to finish. Booking with the hotel was easy, and they advised me of any possible extra charges with using the deal. When we arrived the check in staff were friendly and very helpful. We had upgraded to an executive room and this was clean and had everything we needed. On our first night we had a meal in Marcos. This was included in the deal, while the food was very nice there was nothing wow about it. As I mentioned our 2 course meal was included, but had we paid full price for the meal I think we would have been disappointed, however all the restaurant staff were very helpful and the restaurant was clean. Our trip to the spa on Saturday was very relaxing and again the facilities were kept clean and the staff were friendly. Breakfast both mornings was good with lots of choice. Overall we were very happy with our stay and the hotel was clean with friendly helpful staff. We would definitely stay here again.

GMYewLodge, General Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Bod82 Thank you for your fantastic review we are delighted to hear you had an enjoyable stay at Yew Lodge. I'm really glad that you enjoyed the spa and bedrooms facilities and thank you for your kind comments regarding the staff which I will of course pass onto them. I have noted your comments regarding Marco's and as this is a new menu we are really pleased to have this feedback and will make sure we cascade it back. Best wishes and look forward to welcoming you again soon. Kind regards Yvonne Hyde Hotel Manager

"Good place to stay near East Midlands Airport"

5
11/02/2016

Stayed here for the first time on 4 February 2016, the night before our holiday, because of an early flight from East Midlands airport. Also left my car in their care whilst away. Included in the price was a 10-15 minute transfer to airport. What we liked about this hotel was that the car remained at the hotel (no need to move the car somewhere else in the morning). Hotel room was very comfy and we found the staff friendly and helpful. The Restaurant is Pierre Marco White so expect top end food. Less fancy food can be ordered through room service. On return to this country just rang the hotel and they picked us up from the airport.

GMYewLodge, General Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Levyashin Thank you for taking the time to write this review, I know what its like when you just come back from a holiday so we are really grateful for your kind words. We hope you had a fabulous holiday and look forward to welcoming you back should you be in the area again. Kind regards Yvonne Hyde Hotel Manager

"Average hotel and restaurant - avoid the 'Spa' at all costs"

3
07/02/2016

Myself and 21 other ladies booked a package for an overnight spa break. This included use of the 'spa', a 25 minute treatment, lunch, dinner and breakfast the following morning. In short, the only reason I have given the review a 3* was for the attentive and friendly staff of the hotel and restaurant. Unfortunately the same cannot be said for Reeds Health Club and Spa. I could write pages on our bad experience in the Spa but here's the lowdown: • The Spa is not big enough or has the facilities to cater for a large party plus other regular people coming in (seating, beds, treatment rooms) • Facilites included: pool, jacuzzi, steam room, sauna room and two foot baths • The booking system for treatments appears haphazard and our schedule was given to us on a scrap of paper written in pencil • 3 of our party booked extra treatments before arrival and were told on the day the slots were no longer available because the therapists ‘needed a break' • Lunch was sandwiches, a bowl of fruit and a scone. One of our party is a coeliac and received two slices of ham and a side salad. Due to the spa staff getting confused over treatments (which ended up with one of our party missing her treatment - we had not received our times by this point), we were given a complimentary drink to compensate - thank you! However, there was little communication/planning by the team as we asked for more cream and jam for the scones as there wasn't enough. We also had to ask for the drinks that came with our lunch. We explained to the lady serving us that we had booked the package that advertised wine with your lunch (as per their website). She said we had already had our drinks (the round of complimentary drinks) and continued to say the gentleman who had given us those ‘would be in lots of trouble'. We asked her to double check with the gentleman/the manager, as we had understood the previous drinks to be separate of the lunch drinks. She couldn't cope with this simple request and had a meltdown, throwing the paper and pen at our group yelling ‘take the order yourself!'. This is obviously completely unacceptable in any circumstance especially when there was zero negativity from our party over the matter of drinks. She continued to the staff room collecting her belongings still yelling about our group saying that she ‘had been running after us all day' (we'd been there an hour and a half) and ‘all she'd done was fetch jam for us'. The manager of the Spa came and apologised profusely for her behaviour quoting she had ‘chest problems' and had worked there for 12 years. Her outburst was both unprofessional and unprovoked. The manager and gentleman who had originally seen to us, were able to get our drinks quickly and efficiently. Our treatments and afternoon continued with no further outbursts or resignations of staff members. I had the neck, back and shoulder massage, which was good. The therapist was skilled however I noticed that the towels on the bed were not changed as I left and was simply re-made. Dinner was a different experience all together. The manager of Marcos greeted us warmly and sorted us a seating area in the bar for all of us. Drinks were more on the expensive side with a cocktail averaging around £7-£8 and a bottle of prosecco at £28. We had a private function room for dinner and our three-course meal was presented well. The food was cooked nicely, however I saw the menu later on and saw the food was quite expensive in the restaurant. Luckily for us this was included in our package. Our waiters were friendly and funny. They regularly came to take our drinks orders and were efficient with our food order. All in all, not a bad hotel. The first floor where you enter has been spruced up, other floors and rooms are dated. The toilets on the second floor were dirty and not cleaned regularly. More on the expensive side in terms of drinks and food. Avoid the spa at all costs if you have more than around 4 people in your group.

"Lovely hotel"

5
05/02/2016

Excellent reception staff check in quick and easy. Arrived yo stay overnight and park while away abroad. Not a problem transfer quick and easy. While we were there we arrived early enough to use the pool and spa which was included a real bonus. Left too early for breakfast but had a meal at the attached restaurant which I will NOT be using again, overpriced, unfriendly and average food. Shame because it could be so much better..

GMYewLodge, General Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Bev0508 Thank you for your recent review, feedback like yours is very important to us and allows us to maintain or improve what we do for the benefit of our customers. I'm glad you enjoyed the overnight experience and hope you went on to have a fabulous holiday. I'm also delighted to see some kind comments about the reception team which I will pass on to them. I'm sorry you didn't enjoy the Marco's restaurant and found it overpriced, I will of course pass this feedback on to the Marco team. Best wishes and hopefully we will see you again if you are in the area. Kind regards Yvonne Hyde Hotel Manager

"Don't waste your time or money"

1
05/02/2016

The staff are rude, unhelpful and unprofessional. The food in the restaurant is dire (when it finally arrives)! The cleanliness left a lot to be desired, particularly the toilets. This is without a doubt the worst hotel I've ever stayed in.

GMYewLodge, General Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Laura Thank you for taking the time to review our hotel on Tripadvisor. Our Hotel is not dirty, our staff are not rude or unprofessional! Of course like every hotel I appreciate there are isolated incidents where we may have fallen below our usual high standards and I am very happy to look at this if you want to contact me directly and discuss [email protected] Kind regards Yvonne Hyde Hotel Manager

"One night sray"

5
04/02/2016

Stayed Sunday night at short notice got a good deal. Rooms where great, close to airport but you Can not hear aircraft. Great breakfast plenty of choice great service. Special mention must be said for the night porters who went the extra step for us with food after service two great guys. One downside thought alcoholic drinks where a tad expensive. Overall a great stay.

GMYewLodge, General Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear gaz5374 Thank you for taking the time to write a review following your recent stay at Yew Lodge. I'm really pleased to hear you enjoyed your stay and have passed on your comments regarding the night team (nights are often forgotten so I can assure you they are chuffed to bits) We look forward to welcoming you back in the future. Best wishes Yvonne Hyde Hotel Manager

"Fantastic Treat"

5
01/02/2016

We stayed here for two nights (30/31st Jan) and it was the best hotel we have ever stayed in in this country. The staff were so friendly and couldn't do enough for you. Everything was clean and smart and the food was out of this world. Like Arnie - we will be back!!

GMYewLodge, General Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Ann, Thank you very much for such a wonderful review. I'm so pleased that you enjoyed your stay with us. I will be sure to pass your comments to all of our teams here at the Best Western Premier Yew Lodge Hotel and I look forward to welcoming you back should you visit the area again. Kindest Regards Yvonne Hyde Hotel Manager

"Absolutely fantastic!"

5
31/01/2016

What a beautiful hotel! Everything about this hotel was just fantastic! From reception to housekeeping, the spa, the restaurant this place is brilliant. We had a beautiful room that was spotless, very comfortable and with everything and more that we needed. Nothing was too much trouble. We had a 2 night stay and used the restaurant which was very classy, most importantly the food was superb, and the staff were fab. The spa was great and the treatments well worth having. My shoulder which was stiff and sore is now free and easy to move thanks to the massage I had!! Thank you for a relaxing, most enjoyable break. We will be back soon!

GMYewLodge, General Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Elaine, Thank you so much for taking the time out to write us such a wonderful review. I will ensure all your feedback in cascaded to all our teams here at the hotel to ensure we keep up the brilliant service that you mentioned. I'm glad to hear that your stay was enjoyable and relaxing as this is exactly what we aim for. Once again thank you for your lovely feedback. I look forward to seeing you again should you be in the area next time. Kindest Regards Yvonne Hyde Hotel Manager

"Spa treat"

4
31/01/2016

Spa facilities are small but adequate. Good value for money. Rooms were warm and comfortable. Marco restaurant was good but noisy. Staff very friendly. We had been looking forward to a relaxing Spa weekend and although we enjoyed our time as a group, we were one of a number of people who had complained about a large group of young children running around the hotel. Very family friendly - lots of parents with young children who were extremely well behaved.

GMYewLodge, General Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Helen, Thank you for writing us a lovely review. I'm so pleased you found the bedrooms comfortable and enjoyed the offerings of the spa area. I will be sure to pass on to all the staff members your comments regarding friendly service during your stay with us. I'm disappointed to hear your feedback regarding children running around the hotel. We are a very family friendly hotel and we do try to keep noise to a minimum most especially if our guests feel that the noise is becoming an issue. Please accept my apologies for this aspect of your stay. Once again, thank you for taking time to provide us with this valuable feedback. I look forward to see you again. Kindest Regards Yvonne Hyde Hotel Manager

"LOVELY HOTEL!!!........"

5
31/01/2016

This is a lovely hotel , nice decor and furnishings. Very good reception area and excellent staff. The rooms were spacious and with very comfortable beds and nice bathrooms.......spotlessly clean !! All staff were very pleasant and helpful at all times. Breakfasts were very good ......usual Best Western standards . The only slight disappointment was the restaurant but you can't please all of the people all of the time !! Overall a very enjoyable stay and I would definitely recommend this hotel.

GMYewLodge, General Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear BrumminePaul, Thank you for your pleasant review. I'm so glad that you enjoyed your stay here at the hotel. You mention the service of all the staff was to a high standard. I will most definitely ensure these comments are passed on to all the relevant team members. I hope to welcome you back to the hotel should you visit us again. Kindest Regards Yvonne Hyde Hotel Manager

"Our Wedding day."

5
26/01/2016

From the planning with the lovely Clare through to our wedding day, this was a perfect experience. My bridesmaids, pageboy and I stayed the afternoon before and had afternoon tea, delicious !! The actual day went like clockwork, many thanks to our awesome MC and his team, truly fantastic. The food for both the daytime and evening buffets was delicious and we had a lot of choice, all of our guests commented on the quality. All in all, you all made our special day so memorable for us, thank you so much to everyone involved, we have recommended you to other couples we know are planning to get married !!! All good wishes to all from Richard and Pam Hammond.

GMYewLodge, Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Mr and Mrs Hammond Thank you for your kind review and we are delighted that you and your whole family had an amazing day. We are really pleased you enjoyed the food from the buffets to the afternoon tea with your family. Clare and Mark really enjoyed looking after you all and if we can help you with anything in the future please keep in touch Many congratulations again Yvonne Hyde Hotel Manager

"Good hotel food abysmal"

2
26/01/2016

Arrived at hotel for an overnight stay before next day flight .Staff on reception were efficient and friendly .The room was very good well worth the money,how ever alas that can not be said for the food ,how on earth Marco would want to put his name on serving up such disgusting food it was appalling he is not doing himself any favours ,no wonder he's down to advertising stock cubes .saying that the staff were apologetic and asked what they could do to rectify the matter it's easy get a better chef and serve fresh food .

GMYewLodge, Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear reecebyron91 Thank you for taking the time to write a review of our hotel and I am delighted to hear that you found the reception welcome friendly and efficient and the room value for money. I'm sorry to hear that you didn't like the Restaurant meal, without knowing when you ate and what you ate I cannot comment specifically but can assure you that most of our guests enjoy what the Restaurant offers and the informal concept works well with the majority of our diners. I can assure you the Chef is highly experienced and the food is fresh, seasonal and made on site other than 2 side items. I do hope you enjoyed your onward holiday and hope that if you were ever in the area again you would give us the opportunity so ensure your second stay was an all round pleasant experience. Kind regards Yvonne Hyde Hotel Manager

"Lovely Surprisingly charming hotel."

5
25/01/2016

We had booked in on a Wowcher deal, which included room, breakfast & 2 course Marco Pierre White meal at the hotel. When we arrived we were apprehensive as some of the reviews were very harsh & to be far the outside of the Hotel is very concrete and angled. Once you hit reception what a charmer. Lovely decor & furnishings & the warm cosy atmosphere & staff were a joy! Super quick & very easy check in. Room was lovely and spotless.We then hit the Spa. Great, again very clean but they had everything you needed. After chilling we went to dinner a little still worried about the food & the new menu. What a laugh. The service was impeccable!!! Helen, Paul & Muzzy were all fantastic & knew everything about all of the food & what wine they recommended with which meal. It was amazing!!! Have already rebooked up as fantastic!!

GMYewLodge, General Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Sally, Thank you very much for your all your positive feedback! I will ensure this is cascaded back to all the team members that you have mentioned. I'm delighted to hear that every aspect of your stay was enjoyable and met your expectations. I look forward to welcoming you back to the hotel very soon. Kindest Regards Yvonne Hyde Hotel Manager

"Poor restaurant"

2
25/01/2016

We went for a meal here, is it really a MPW restaurant? If so, he should have second thoughts. Staff were very poor and the food was not up to standards of his other restaurants. Seemed a strange place for a MPW restaurant too, a 3 star hotel? Poor.

"Great stay"

5
24/01/2016

I visited the hotel on 23/1/16 for an overnight stay with my husband and 3 other couples . We started the day by having a lovely massage followed by a delicious meal at the marco Pierre White restaurant. All the staff were very pleasant and accommodating but special thanks to front of house Muzzy and his team in the restaurant - they couldn't do enough for our party and work so hard. The room was spotlessly clean and it was a really relaxing break. Thanks to all the staff.

GMYewLodge, General Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Dear Lesley M, Thank you very much for your recent review. I'm so pleased to hear that you had a relaxing and enjoyable stay with us. I will be sure to pass your feedback to all the teams especially Muzzy who will be happy to hear how much you enjoyed dining in Marco's! I look forward to welcoming you back to the hotel should you visit the area next time. Kindest Regards Yvonne Hyde Hotel Manager

"Perfect relaxation visit"

5
24/01/2016

Spent one night here on a spa package bought direct from the hotel. Went with my daughter and can only say great things about the whole experience. Perfect welcome by reception, lovely room, fantastic 3 course meal at Marco Pierre White restaurant, enjoyed spa facilities and lovely scalp massage. Finished the experience with a lovely breakfast. Cannot find anything negative to say and will be definitely re visit. Thank you all.

"Friendly Staff"

4
24/01/2016

Wasn't expecting a lot from this overnight stay, but got a pleasant surprise. We upgraded the rooms and found them to be very clean and spacious. Beds v comfortable and the rooms had smart TV.s as a bonus. The evening meal came as a bigger surprise, with excellent service and plenty of choice. Breakfast the following morning however did disappoint, with long cues and ran out of blackpudding and mushrooms and understaffed on the counters. Certainly worth the money and pleasantly surprised.

"Birthday celebrations"

5
24/01/2016

Amazing service from booking to leaving. An 80 th birthday party in a private room catering for folks from 8 months to 84 years ,pushchairs and wheelchairs with some amongst them with allergies to gluten dairy eggs and nuts all catered for with no fuss or bother...Muzzy looked after us rowdy lot in a very friendly but professional manner and was even on hand the following morning to ensure we all sat together for breakfast to round off our stay brilliantly...Many thanks to Penny too for all her help and patience when booking the party. The meal was excellent and the rooms were lovely and comfortable with all you need for a night away

"OK for a night or two"

3
22/01/2016

Had a midweek business stopover. Rooms clean and wifi fee and fast. The gym small and typically packed in early Jan, but good equipment in working order.....only opens at 7am. Room service - tasty curry but pricey at £14+. Breakfast OK but avoid the omelette as it was like rubber. So, in summary, don't avoid as not much else in Kegworth, but don't go out your way to stay there!

"Bittersweet Review"

1
21/01/2016

I'll try keep this short: I really liked the hotel room and venue. It was lovely, well decorated, furnished and clean. Very nice, thank you. We chose Best Western Yew Lodge for a desperately needed sleep and spa break through a Wowcher deal = The Wowcher voucher cost £140.00 for the two-night hotel and restaurant deal with breakfast + 1 supper = awesome. Be Warned, Wowcher and Groupon deal-hunters: READ THE SMALL PRINT BEHIND THE SMALL PRINT - no worries. The Yew Lodge is complimented with a sparklingly fresh restaurant endorsed by Marco Pierre White, which to public understanding, Marco Pierre White restaurants are renowned for their Steakhouse specialities. After enjoying our first supper, we are asked for payment. The bill arrived and we discovered the voucher states: "no steak meals" - as a blokey bloke I'm thinking: "It is a steak restaurant, my God, what nonsense is this! Why would a diner visit a steak restaurant and order sea-bass or lasagne which can be enjoyed at home?!?" - no worries. We paid for our stay of course, but we were asked to provide card details to pay for our first supper, with card details which the day receptionist with short, bobbed, blonde hair should've taken when we checked-in. It turned out that though she had our card, she didn't save the card details for whatever reason - must've found the job disruptive, but No worries. We eloped to bed after supper - as guests usually do when staying in a hotel. We were chased like hunted foxes and phoned down from our room by the receptionist on night duty, a girl with long black hair, to settle payment for supper, ever so friendly and courteous with a complete lack of customer service skills and glued on smile - no worries. Eventually I got out of bed and sarcastically waltz'd through the crowded hotel lobby and restaurant entrance, semi-naked in bed slippers, to pay for our supper bill in reception at 23:00 - you'd usually take care of this when checking-out, but No Worries.... I got a few gasps and cackles from the guests though = score! I'd hoped the message sunk in, because I believe humourous sarcasm is the best way to show up an idiot..... but it didn't work. After a short disrupted night's sleep - caused by drunk idiots gobbing off loudly in the hallway waaaay past midnight and even knocking on our doors - we had a lovely breakfast in bed and spent the day in the spa chilling out = Awesome. The second, and last supper: The restaurant staff are very courteous, witty and friendly, we had a great time. It was expensive mind: £94.00 for a two-course meal with a glass of wine each; Wowzers does not equal Wowchers. We were again chased for payment, right there on the spot after supper, by hotel staff management. My first card declined the night before, even though I paid upfront and fully with the second card we had. It was suggested to us that was a problem for them, which I can understand, they were perhaps jumpy with us, but we were fully paid up, so it wasn't really warranted. But this is when we finally decided we'd enough of this place. It was 21:30. We packed our bags and walked downstairs. My girlfriend, who was treating us, gave the reception and restaurant / hotel manager what-for! It wasn't even the same receptionist from the night before and I felt really sorry for her. She told them, very clearly, she wasn't happy with the way we were treated like farm animals, considering we had already paid for our stay, and wanted to leave and refuse any further payments on account of the lousy service we'd endured from just those three individuals. She was completely in her right to complain and decline to pay any further for our stay there, considering we'd done nothing and it was quickly becoming a rather expensive weekend. No one even tried to reconcile or reason, but stare and argue with us instead = disappointing, because I did not want to drive home at 21:30 on a cold drizzly Saturday night after paying for a weekend away!!! Four days later, we discover the hotel took payment from her card for the supper - this is not cool, considering they must've arranged to do so straight after we left. As a result, we've now opened an enquiry with HSBC and VISA. She's since been paid back and we are submitting complaints and findings here on Tripadvisor, Whistleblower, Citizens Advice, MoneySupermarket etc. Conclusion: My job takes me worldwide. We've both stay in Radisson's, Marriott's, Hilton's, inns, motels, bungalows, game reserves, campsites around the world: Between Paris, London, Cape Town, New York, Hong Kong, Udon Thani, Pettavaithalai, Kruger Park...... We never experienced ignorance and careless customer service anywhere like we endured from those few individuals = a big statement. End

"Last minute break"

5
18/01/2016

Decided last minute to have a short break with the kids, we mainly wanted somewhere with a pool and between Nottingham and Leicester, this fitted the bill perfectly and we had a great time. From the welcoming receptionists, great breakfast and nice pool we had a lovely time. All personnel were very friendly and helpful.

"OK for an overnight stay - just!"

2
17/01/2016

Stayed before and after flying from East Midlands Airport, for which it it is perfectly situated. Tired rooms with noisy floorboards and noisy beds. Clean but clearly in need of an update. Definitely not four star. Marco Pierre White restaurant a real rip-off. Hugely over priced with small portions,"tired" bread and very indifferent service. Check out tried to charge me twice for a meal, claiming that I had not paid at the table but charged to the room. Waited over half an hour in freezing temperatures for a return cab organised by the hotel who in their advertising claim a 10 min turn around. Avoid, and choose alternative hotels for the airport.

"Hotel of choice in Nottingham"

5
16/01/2016

I have stayed here before but when booking this time also searched for a similar type of hotel with a spa etc and couldn't find anything that made the grade. We had three rooms for one night and were very pleased: all beds gave a moat comfortable night's sleep. Robes, slippers and biscuits all provided in the room with the offer of fresh milk - excellent touches! Also, they will provide any toiletries you may have forgotten. There isn't really a view to be had but the hotel is well placed near the motorway and it's about a 10-15 minute drive in to West Bridgford and another 10 into the city. There's very little noise, especially considering its proximity to West Mids airport. There was a wedding party in full throes but it was quiet by midnight. Wifi is free for as many devices as you like via a registration process and there are complementary newspapers. We dined in Marco's restaurant and were all impressed with the food and service. There's a fair range of price choices on the menu: we went for the more expensive. Both the gym and pool are small but adequate and the whole spa area - including steam room and sauna - is kept clean: I'd join here if I were local. I can definitely recommend this hotel.

"Leisure Facilities Are Great! : )"

4
16/01/2016

My partner & I have been here twice now to use the pool & facilities, we love it! As we are not local to the hotel we still feel a small drive out to gain uncomplicated access for non residents is a bonus for us. The pool area is clean & tidy. However, there were confusing signs for the Ladies/Gents changing rooms - for some reason they had been swapped(?) with only an A4 piece of paper, badly taped, over the sign to indicate...after being in the pool, returning to get changed...the Ladies sign was wet on the floor outside the Gents door - lucky I had glanced the gents urinal on my way out to the pool (!?) which totally made sense on my way back from the pool! Also - from this conclusion, my shower & changing was not a very relaxed affair due to wondering how many men would perhaps walk in! The floor of the changing area remained wet & dirty which isn't nice anywhere, if very regular spot checks are made then this could of been better & the sign replaced. Also - a mention @ reception sign in may of helped clarify the changing arrangements. The hotel looks very attractive itself, with the Leisure access being independent from the car park, also has it's own dedicated bar/cafe/seating on the ground floor entrance/reception area - a plus if you have gone for a 'spa day'. The gym is located on this level with the pool & changing rooms being on the lower floor.

"wowcher stay"

4
16/01/2016

We stay here on a one night BB&EM for £99 for two. offered room 328 on the 3rd floor but it was noisy from some fans outside so we changed to 303 which was quieter but no view only opposing rooms. the room was comfortable and had everything required The spa area with sauna and steam rooms were nice, swimming pool was cold so we didn't go in. The area in Kegworth there wasn't much to see or do if youre walking its fine if you're just stopping the night or a business stay. The marco pierre white restaurant wasnt that impressive, but the breakfast was very good, The beer was dear a £4 a pint. basically it was clean and alright for one night.

"Restarurant review only - fronted by a celebrity chef? An affront."

1
15/01/2016

I thought I'd finished this review but it was half-finished. We were there for a friend's wedding reception, so I would have expected better. The second disappointing experience I've had at a Marco Pierre Whiite-badged place. The main meal was a less than average roast that I could have cooked better myself. The broccoli was burnt - 1. I didn't know it was even possible to burn broccoli 2. Burnt food should never be sent out. The dessert was just bizarre - something with chocolate that didn't actually taste of chocolate, inedible coconut ice cream. Ghastly. I would have expected something much better from a place fronted by a celebrity chef.

"Great getaway"

5
15/01/2016

Spent two nights in the hotel, all the staff we came into contact with were warm and friendly and willing to go the extra mile for us. Fantastic clean room with comfy bed and pillows and all the amenities you would expect from a Premier hotel. Public areas were all very well presented. Will definitely be back.

"Top Notch Food"

5
15/01/2016

We booked a wowcher experience - Hotel/breakfast/Twycross Zoo. Have to say that what made it a magical weekend for us was the food! The room was decent - comfortable and clean. But the food was exceptional - from the understanding of our tardiness (delayed returning from a walk in the Peaks) to the unexpected live jazz singer on arrival, to the incredible Fillet Steak, the top class French waiter and even agreeing to us taking the dessert back in a doggie bag (though we didn't need to in the end) and to take the rest of our bottle of wine to our room. I didn't fancy a cooked breakfast in the morning after such a feast the night before, however the gf said it was that good I HAD to have one so I did - and it was the best one I've EVER tasted in my life! Twycross Zoo was a bit of a let down but for the price of the deal it was very good value indeed - would definitely recommend staying here. Incidentally there were wedding functions on during our stay, but we were not disturbed at all.

"Another great stay"

4
14/01/2016

We stayed here last year on a park and fly deal, so we did again and received the same great service as before. The staff are friendly and polite. A very professional experience. The rooms are very nice with loads of amenities.

"Not a good experience"

1
13/01/2016

The rooms lacked comfort and were not clean, namely the toilets. Staff were unprofessional, unhelpful and impolite. Restaurant service was slow and the food/hot drinks were cold when they were finally brought to the table.

"Ms"

1
12/01/2016

Not a nice place at all! The facilities leave a lot to be desired. The unprofessional staff were not interested in resolving any issues and the food/drinks left a lot to be. desired. A real disappointment and a complete waste of time and money.

"Premier?!?"

1
11/01/2016

Due to my line of work, I stay in many Best Western Premier hotels across the world & I have to say this is by far the worst so far! A good nights sleep is important for me especially when I am back on the road & 5 am to head to a meeting in which I am to present technical research data to a board of executives, however, I would have slept better in my car. Matress was sunken - sheets had what looked like blood spots dotted in several places - pillows were wafer thin - Bathroom extractor fan sounded like my washing machine. To top it off, the desk had sticky patches of god knows what all over it & the so called 'Premium towels' were stiff & scratchy. Premier... Really? Best Western really needs to review its allocation of the title Premier to the Yew Tree

"Warmer better securer "

5
08/01/2016

Have stayed here about 15 times now. Reception team best they've ever been. Warm friendly. Personable and provide a great welcome. Food on the whole very good. Occasionally good. Long to have a decent shower fitting in my room. Showers sometimes a bit qwerky but rooms otherwise always great with excellent smart TVs. Good wifi. Easy parking. Really like this place.

"Park and fly"

5
04/01/2016

2nd stay here for park and fly for east Midlands airport, Rooms are lovely, modern and spotless, tea and coffee in rooms and biscuits, big pull out smart TV and speakers in bathroom, u can hear the planes but u wound expect that being just a ten minute transfer to airport , food at the hotel was amazing, restaurant is beautiful, modern ,staff friendly and professional, transfers to the airport are quick easy and 24hrs, drivers chatty and professional, car was very safe they as the local police have a office in hotel

"NYE Gala Dinner"

5
02/01/2016

After struggling to find something to do for NYE I came across Yew Lodge following meeting a member of Yew Lodges Sales team at a networking event. After checking all of the details and seeing if my sister and her boyfriend wanted to join us we booked. Although the start of the night didn't go quite to plan (a faulty zip and a trip back home to get another outfit) what followed was a fantastic evening. The banqueting staff couldn't do enough for us. We'd expected to join the disco late on and miss the meal but the staff went above and beyond, kept our arrival drinks and meals back until we returned. The photo booth was so much fun and we joined other parties within the hotel for a change of scenery and to experience the different DJ's. New Year's Day started with a tasty breakfast. Again the staff were fantastic, polite, cheerful and friendly. The team are a credit to this venue, we can't thank them enough for the experience we had whilst staying, and what better way to start 2016 than relaxing in a spa.

"Just Fantastic"

5
02/01/2016

My partner bought this for us as a Christmas present.... Top present, one very happy lady!!!!!!!! This hotel was just fantastic. The staff were helpful and friendly, nothing was too much trouble. the spa and their staff were lovely, i had a lady called Stacey (i think sorry) who was a star. and then to top it off, we had some superb food in the restaurant which was Marco Pierre White Italian New York restaurant, again the staff were fantastic. Would recommend to anyone and will be returning.

"Lovely pet friendly hotel"

5
01/01/2016

We have stayed here a few times now but this was the first time at xmas. We upgraded to a superior room which was much bigger than the deluxe room we usually have and it had a jaccquzi bath. Xmas eve we ate in the marco pierre restaurant and although the decor and staff are lovely the meal didnt match previous meals in the restaurant before the refurb, nothing fundamentally wrong but i guess i expected more given the name behind it. Breakfast was delicous buffet style, hot and plenty of choice. Unfortunately our break got cut short due to one of our dogs being unwell, the staff were very helpful and sympathetic and although we didnt check out till 3.45 they didnt charge us for the last night. Cant ever fault the staff here all working hard to ensure people feel welcome and enjoyed there xmas. Used the spa facilities on the 1st day, very clean and relaxing as usual. Thank you will be back again soon when visiting family.

"New Years party night"

5
01/01/2016

Upon checking into the Yew Lodge Hotel we were greeted with a smile. Check in was quick and efficient. We had a family room on the 4th floor. The room was in the quite part of the hotel. The room was lovely and plenty of room to move around. The en-suite was of a good size and in excellent condition. The beds were very comfortable and we slept well. The overal New Years experience was fantastic, but I have to say the food service was a little slow but that didn't have any effect on the night. The entertainment was brilliant and seemed to play to everyone's tastes as the dance floor was full all night. The atmospher of the night was happy and everyone seemed to be enjoying themselves. The photo booth was a fantastic add on to the disco, lots of props and fun had in the booth. We counted one group of 16 people with props having their photos taken together. Overall a brilliant experience and will look to repeat it again next year.

"Relaxing spa break, great value."

5
31/12/2015

We booked a spa break plus one extra night. I had asked for a quiet room and as there was a wedding taking place on the day that we arrived we were upgraded for free to a room in a quieter part of the hotel. We heard no sound at all from the wedding party or the Christmas party which took place the following evening. The room was clean, spacious and comfortable. The staff were all very welcoming, helpful and polite. The meal in the restaurant (a Marco Pierre White Italian New York restaurant) was absolutely delicious. We did have to pay for some extras towards the meal - a supplement for a steak dish and extra for olives, sides and sauce for the steak - but could have stuck to dishes that were fully included in the cost of the break if we had wanted to. The treatments in the spa were so relaxing and the pool area was clean and well maintained. Overall we received excellent value for money and had a fantastic relaxing time.

"Venue for private Xmas Party event"

4
21/12/2015

This was the venue for the East Midlands Xmas Ball; 150 diners were all served pretty efficiently; good music and Spicers like to dance, so the modest dancefloor was soon pretty crowded. We bought wine at £19.50 a bottle - which we felt was OK given we were a captive market! We stayed across the road at the Kegworth Hotel (walking distance) because Yew Lodge was full when we booked.

"Lovely Hotel"

5
19/12/2015

Stayed in a superior room for one night, very comfortable bed and a pillow menu. Lighting was good for a hotel room - a lot better than some! Great selection of tea/coffee/hot chocolate - with biscuits and brownies. Also a selection of fresh fruit if you want it, all included in the price. Bedroom was a nice size, with a deep bath and decent shower. We had an evening meal in Marco's - the fillet steak was sublime, although expensive. Staff were very helpful and pleasant, and the breakfast was tasty and hot (buffet style) with every item you could wish for. Fried eggs are made whilst you wait. £90 for a one night stay, breakfast included. Great price, great hotel, great food - we will definitely be returning in the future.

"Beautiful hotel"

5
16/12/2015

Me my boyfriend and our 9 year old daughter stayed her for 1 night with another family as the kids had a toutnement the next day. As we were approaching the hotel it looked stunning sat on top of the hill all lit up looked like a castle. We checked in very easy with no problems and was given a code for the free wifi. We dropped our bags off in the rooms and headed down to the pool very relaxed atmosphere the kids loved it we sat in the sauna and jacuzzi while the kids were swimming. There was also a gym which unfortunately we didn't have time to use. Our room was very spacious comfy and clean. We had a king size bed while our daughter had a double sofa bed. Our room had tv, hot chocolate sachets with a kettle, hair dryer, iron and complimentary bottled water. We didn't eat at the hotel because we didn't get there till 4 and we had to take the kids to register for their tournament so we ate out, but the restaurant was lovely think they had a singer on but had finished by the time we returned. Breakfast was really nice with plenty of choice for our daughter which sometime can be a problem as she's got celiac disease but in this case there was plenty for her to choose from. We really enjoyed our stay here just wish we had more time here.

"No room at the Inn!!"

5
15/12/2015

After being badly let down with the Holiday Inn Riverside Derby, we turned up in Kegworth very tired and upset. We have stayed at the Yew Lodge many times but thought this time we would have a change. Wrong. Our family from Zurich were to join us the following day for a family Christmas get together. 3 rooms is a lot to ask for at short notice, but the best Western came to our rescue. We were all on the same floor and had 2 wonderful nights. I had booked the Holiday Inn through Booking.com. Never again. Excuse the saying, it better the devil you know than the devil you don't. Well done Best Western, and thank you from me and my family.

"lovely chilled place to stay and relax"

4
15/12/2015

loved it all except for over-charge £24.00 regarding breakfasts - the staff were all helpful and pleasant - they went the extra mile - we always enjoy our short stays - we find tem relaxing and very chilled - we visit on a regular basis and has told all our friends to give it a try as we know that they will all love it - shall be taking my daughter and partner and grandaughter next year - they can have a family room to share as thats what they usually do and I know they will love the Gym/pool and leisure facilities and also the Pierre Marco restuarant will be right up their street - we have eaten there and been very impressed. All round this hotel is superb - they cater for business and personal alike and we will continue to go on a regualr basis. My only critisism would be the menue for the room service could be a little more varied - could have some more basic choices - like home made shepherds pie or home made pies - and more varid salads - but hey ho Rome was not built in a day. Thank you for lovely stay Yew Lodge as ever.

"The Best Choice in Kegworth"

4
13/12/2015

I stay here every time I visit Kegworth for work. Consistent quality. Very friendly staff. Good size rooms. Gym and spa on site. And there's always a wedding! I wouldn't consider staying anywhere else in Kegworth.

"Highly Recommended"

5
11/12/2015

Stayed for three nights and enjoyed the stay, the facilities are good and the breakfast was really good. You can hear the planes coming in to land at the airport but did not hinder our stay. Rooms are spacious and well maintained.

"Worst Western Hotel"

1
10/12/2015

Slightly better than sleeping rough I would recommend that you never use this hotel I have stayed there twice in the last couple of months and had 2 sleepless nights The first occasion I was given a room with 2 generators outside and the constant drone did not allow a good nights sleep The second time I had a room over the bar and again noise was a non sleep factor Moved rooms at midnight from a double to a twin room so had to try to sleep in a single bed

"Good stopover before flying"

5
10/12/2015

A good place to stopover before flying from East Midlands Airport. Excellent value for money - better deal through Best Western than through holidayextras! Cheaper price, better room & breakfast included! Restaurant was ok but overpriced.

"No fault stay"

4
08/12/2015

Comfortable room, nice Marco Pierre White branded restaurant, pleasant staff, what's not to like? For my Two night business stay this hotel was ideal. Located near the M1 junction access is good and the facilities are just what's needed.

"A good 2 days in a very good hotel"

5
08/12/2015

From the moment we booked in to the moment we left the staff were very good and treated us well as you would except but, you could tell that they were really interested and happy to help, or chat to you. The hotel was spotless, facilities were very good as was our room(322) as for Marco's restaurant that was excellent for both breakfast and evening meal. The staff in Marco's were excellent as was all the hotel staff.

"Decent hotel"

4
06/12/2015

Stayed here after the Holiday Inn Derby botched our booking - no room at the inn so we had to look elsewhere. Staff at the Yew Lodge were very friendly and helpful. Rooms spacious and clean. Only down side was the 2 mass parties going on till after 1pm and the guests staggering up and down the corridor trying to find their rooms at 3a.m.

"Fantastic Hotel"

5
04/12/2015

I booked an overnight stay with my two daughters as a birthday treat. We stayed in a triple room with twin beds and a large sofa bed which was very comfortable. I do not have one negative word to say about the hotel. The spa facilities were very good and we enjoyed one treatment each which was excellent. The restaurant was fantastic, excellent food and the atmosphere during dinner was lovely. The breakfast the following morning was also excellent. All of the staff were very helpful and friendly and they all worked extremely hard during the busy weekend we were there. I have stayed in various spa hotels, but can honestly say this was the best, offering value for money with first class service.

"One night stay as part of boogie nights package"

5
01/12/2015

Brilliant one night stay with friends. Great customer service, food and facilities. Excellent spa facilities and use of spa after checkout. Very nice complimentary toiletries in room. Would be good to have slightly later breakfast at weekend til 10.30 instead of 10am. Would recommend this hotel for value for money and great facilities. Will be coming back.

"A lovely weekend"

4
30/11/2015

My other half did a groupon thing, with afternoon tea, a late check out, full use of the spa and 10% off the Marco's restaurant - I will review the restaurant separately. We paid for a room upgrade, which was £20 i think. The room itself was absolutely fine, perhaps a tad dated but warm and a good size. The bed and pillows were very comfortable. The bathroom was fine, apart from the shower door leaked. And not just a little leak, there was a serious puddle after I had a shower. Once I had clocked the leak for subsequent showers I faced the head away from the door, but it still leaked a little. No major issue, but I would recommend that the hotel get this sorted. The walls of the hotel are a little thin, and there was a party going on downstairs the night we stayed. We could not hear the party in full swing, but our drunk neighbours woke us up at about 1.30am on their way back to their room. To be honest, not a deal breaker for us as we have been in that position many times, but some guests might not be very happy with this. I have never stayed at a hotel where there were so many snacks in the room! 4 packs of biscuits and some delicious brownie bites. Lots of tea and coffee. When I ran out of coffee housekeeping bought some to us straight away. The spa is nice, as long as you do not look up or down. The corridor from the changing room is suffering majorly from damp on the ceiling, it looked pretty gross. The floor was not much better either, it was dirty. However the jacuzzi, pool, sauna and steam room were all lovely. I would give this hotel a 3-4 star rating. We had breakfast the next morning too, which was VERY busy, but delicious. All in all a nice stay, and the staff were attentive and helpful.

"Great hotel and restaurant"

4
22/11/2015

We stayed there this week for afternoon tea with bed and breakfast. It was a Thursday and the hotel was very busy with different conferences going on. However the restaurant was very quiet in the afternoon. The restaurant is a Marco Pierre White one, and very tastefully decorated. The afternoon tea was tasty and filling but I got the impression it had been in the fridge for a while. The staff in the hotel and restaurant were all very helpful and polite. The lounge areas are comfortable and inviting. The rooms are spacious, comfortable and warm. Our room on the 4th floor had good views of the surrounding countryside. There was a hairdryer, ironing board and iron and a large flat screen TV. The corridor walls were thin, so you could easily hear other guests passing by the room. The car park was very large but fairly full. Probably from the stay and park facility, as East Midlands Airport is close by. We have been to this hotel a few years ago and it is much improved, so we would certainly stay again.

"Highly recommend this hotel"

5
18/11/2015

I've stayed at this hotel many times over the past few years and it is currently the best it's every been. Thanks to a very contemporary revamp of the restaurant and bar area and the Marco Pierre White influence, the dining experience is one I would definately requent if I lived near by! All staff are very friendly and welcoming, this is always my first choice when visiting the area.

"restaurant"

4
16/11/2015

The hotel has a restaurant attached, but we were told we could not eat there as it was fully booked but we could eat in the bar, the food was adequate and was the same menu as the restaurant. We ate our meal in the bar sat and had two drinks which took around an hour and half and all this time the restaurant was three quarters empty, we could have easily have eaten our meal in time for anyone to come in, very disappointed at the service

"Very good customer service"

5
15/11/2015

We stayed in this lovely hotel while visiting family, the rooms are really nice and comfortable. The service was outstanding, we felt really welcomed , the breakfast was outstanding. A big thank you to Muzzy, the restaurant manager and all the breakfast staff. We will come back.

"Sublime! Excellent!"

5
12/11/2015

As a surprise birthday treat for reaching a certain age!, my 4 wonderful nieces took me to this hotel and spa. Luxury from start to finish. Marco Pierre White restaurant with a mouthwatering menu and great wine list. Spa is delightful, relaxing and treatments on offer all good, although I didn't get much down time in the spa as my nieces had other ideas - all of which were wonderful. Excellent venue, close to Derby and well worth a visit. Would be happy to go again, for longer than a one-night break. Staff, service and everything about the hotel and spa well worth its TripAdvisor 2015 Hall of Excellence accreditation.

"50th birthday party"

4
11/11/2015

I held my 50th birthday party at the Yew Lodge on Saturday. Everyone had a wonderful time and there were about 80 guests. My events contact was Marcin and he did a fantastic job looking after me. We had a murder mystery event followed by a buffet which was super. We then had a disco. Couldn't fault anything - good staff, good food, lovely room, fantastic breakfast. Our guests used the spa and complimented that too. Well done to the whole team - many thanks.

"Over priced Gentlemans afternoon tea."

5
11/11/2015

My daughter bought my husband gentlemans afternoon tea for xmas last year, we went on Saturday to spend his voucher and was very disappointed with the food, the service was slow but the waitress was very helpful, in all we had 1 scotch egg to share, 1 sausage roll to share, 3 each finger sandwiches, few olives and some scones and jam, very disappointed as this cost £30, so would say don't bother.

"Nice"

4
10/11/2015

Nice place, plenty of choice of food and friendly staff, would be happy to stay again on business or pleasure, spa area was good and a decent gym, great curry house down the road too. Room was spacious but slightly run down

"ODP GRADUATION FUNCTION"

5
10/11/2015

We went here for the Leicestershire ODP graduation for our daughter and I have to say this is probably the best function I have ever been to the hotel is fantastic the staff are fantastic and the food is fantastic, with an excellent breakfast and spa facilities, I would highly recommend this hotel the added bonus is it does a parking and hotel deal for East Midlands Airport and being so close I will never use the airport parking again, a true credit to its owners and a definite must to people staying in the area, keep up the good work hope to see you soon, thank you

"Good airport package"

4
09/11/2015

We booked overnight stay and holiday parking. The friendly staff were speedy and efficient in registration. Unfortunately our "studio" room was down two flights of stairs and we had heavy bags but a porter was sent on request and one was organised for the next morning. He did not arrive and we had to go to reception to ask but the taxi driver and night porter carried our cases up. The bed was comfortable and the room well furnished. The evening meal in the restaurant was very good ( one of the best Pizza I have eaten!!) The transfers to and from the airport were quick and well organised and the car was in the same place when we returned. All in all a good value for money stay and park.

"Disappointing afternoon tea"

3
07/11/2015

We had been given afternoon tea as a gift and the gentleman's afternoon tea looked a nice change from the usual. However it did not live up to the £15pp price. The grated cheese in the sandwiches was low quality & tasteless, the ham, more fat than meat. The quiche had been replaced by a rice ball - which to be fair was quite tasty. On the positive side the sausage roll was good and the scones were light and delicious, although the cream seemed to be aerated and not what you expect with a scone. The service was slow, possibly because there was a wedding party in one of the function rooms, but having to ask twice and wait a further 15 mins for a jug of tap water is not good customer care. Our previous experience of the hotel had been good but there are many other places serving a better value afternoon tea experience so unfortunately I couldn't recommend the Yew Lodge experience.

"Great Service Great Food"

5
05/11/2015

We stayed at the hotel for one night to celibrate our Golden Wedding. The service was excellent from the first minute we entered reception .Our cases were taken to our rooms which enabled us to deal with the wheelchair. The food in the evening was superb and the waiters very attentive. This is a transit hotel for East Midlands Airport so there is some noise from planes. However. a very enjoyable evening was had.

"Delicious afternoon tea."

5
04/11/2015

We were given a voucher for Afternoon Tea for 2 as a gift. We chose Yew Lodge Hotel to use it. The staff were friendly and welcoming and the restaurant is charming and our Tea was delicious. This was our first visit to this hotel and we hope to return soon.

"Spa Day"

5
03/11/2015

I visited with friends and we had a fantastic spa day, it was a very relaxing day. The treatments we had were great left us relaxed and refreshed. The Staff were very friendly and helpful. Food was fantastic. Will defiantly be going back. ?? ??????????

"Lots of facilities"

5
30/10/2015

No time to use all of the facilities which look very good. Friendly helpful reception, amusing restaurant staff (food a bit overpriced but pleasant enough). Clean and comfortable room, good bathroom facilities, free wifi and parking.

"Everything you would want for a stop-over..."

4
30/10/2015

Staying here as part of a conference, the welcome on reception was first class. Helped in booking taxis to airports, stations and the catering for our event....outstanding. The bedroom was spacious, beds comfy, I love a pillow menu! Fabulous toiletries! Wifi fast and reliable, rooms quiet enough to work. You can here your neighbours closing or banging their main doors...a standard hotel moan! That really was the only noise. Being next to the road just minimal traffic noises. Only issue was the temperature in the bedroom, a little nippy and radiator did not seem to want to work...but in the hotels defence I didn't complain to them about it and I like a cool room to sleep in.

"Excellent value hotel"

4
29/10/2015

Stayed here for two nights on business, large corporate venue though not too big for the personal touch Room was very comfortable facing away from the road, decent bathroom too Good quality breakfast buffet Working in the area again soon will look to stay here again

"Pleasant hotel"

4
25/10/2015

Stayed here for 2 nights on business. I was staying in one of the Studio rooms, which is a bit of a distance from the main reception, lots of corridors! The room was small but adequate, and the ensuite had a shower only (not a problem for me). The leisure centre has good equipment in it, and also a nice size pool. We ate 1 night in the Marco Pierre White restaurant, which was very good. Service was also excellent. Drinks at the bar are a bit on the dear side. Overall a good hotel, in a good location for Castle Donnington.

"Dinner Bed and Breakfast"

4
23/10/2015

Stayed overnight midweek. Restaurant area was fully booked so had a table in the bar area with a colleague from France. Menu was the same in both places. Wine list was OK but a bit pricey. Food from well organised menu was of good quality and well presented. Staff were obviously very busy but very helpful. Room was at the back of the hotel and very comfortable and the main thing was that it was quiet. Not sure about rooms in other parts of the hotel. Should imagine this place gets noisy in the wedding season. A great place to stay when working in the area and as other restaurants are not very close, or very good, in the village, it provides a good service. Free wifi throughout the hotel and it worked Probably not so attractive for social, family or holiday stays. Would stay here again on business trips, good location for motorways, airport and several large towns.

"Our wedding at yew lodge hotel"

5
23/10/2015

We got married here on 26th September 2015. It really was the best day ever! The food and the mexican evening buffet was brilliant. Everyone said how much they enjoyed having something a little different. The DJ's are epic and really get the party going! i'd also reccomend hiring the LOVE lights from them as they look fantastic in photos. I'd like to say a special thank you to Clare & Magda for helping us organise everything and a huge thank you to Amy and her team for making everything run like clockwork on the day! Nothing was too much trouble and everything was done with a smile. Everyone needs an Amy on their wedding day! It was best day of our lives. Thank you all so much. Mr & Mrs Hargreaves

"Overall a good stay"

4
19/10/2015

We enjoyed our stay at the Yew Lodge overall. We were pleased with the hotel's location. Having travelled up from Kent on a Friday evening, it was nice to find the hotel close to the motorway. We found some of the hotel features confusing and therefore we are not sure where the hotel is pitching itself. Bathrobes and slippers are the sign of a good hotel. Mixer tap shower over a bath, not so sure. Not quite so good fitting window offset by a great restaurant. Both breakfast and dinner were very good. But, as I say, overall a very pleasant stay and a good location for visiting Denby and Matlock.

"Much improved since last visit a year ago"

4
19/10/2015

This, our second visit, was a far better experience. The staff were delightful, The room was great and the breakfast was superb. It looked as if the hotel had undergone a make over, it was bright and cheery and the ambience was very good. Every where was clean and tidy and all staff were very good, Well done Yew Lodge.

"Amazing engagement! "

5
17/10/2015

We Visited this hotel for our 7 year anniversary and it will defiantly be one to remember!! My boyfriend managed a very romantic and successful proposal in the marcos restaurant with much help from the team at this hotel. A massive thank you to nicola who has been very helpful in the early stages of planning the evening with my boyfriend, the restaurant manager mustafa and our french waiter Gilles who even managed to secretly record the whole thing and send it to us. And thank you to every single member of the bar and restaurant team that evening, you were all amazing and every single one offered their congratulations to us along with a complimentary glass of champagne. The spa and bedroom facilities were also to a very high standard and the food in the restaurant was amazing! We Can't thank you all enough this will be a day we will never forget. Will defiantly see you soon!! THANK YOU!!

GMYewLodge, Manager at BEST WESTERN PREMIER Yew Lodge Hotel, responded to this review
Hello Jodie and Ross Firstly many congratulations on your engagement and I have seen the little video and what a wonderful moment it was. I am delighted to hear that you had a great stay and how accomodating the team here were for you and wish you both many happy years ahead. Please come back and visit us soon and if your looking for a wedding venue we would be happy to help Best wishes Yvonne Hyde Hotel Manager

"Great hotel for weekend away"

4
16/10/2015

We stayed Friday to Sunday, very large comfortable room plenty of in room tea & coffee. All windows could be opened to let in air. On The Friday evening we had a murder mystery booked on the steam train from, the hotel arranged a free taxi service for us. The weekend was very busy but there was plenty of polite and professional staff about. Breakfast plenty to chose from, fresh and clean,

"Excellent friendly staff"

4
16/10/2015

Booked to stay here for one night (plus 8 days car parking) because of an early morning flight out of East Midlands Airport. Had a very nice, if a bit tired, room which was quite large. There is a pool and gym and what looked to be a very popular Marco Pierre White franchised restaurant which we didn't have time to try. Staff were very friendly and efficient with our transfer to the airport (despite having to leave at 4:00 a.m.) and were there to meet us on our return. All in all an excellent service that we would not hesitate to use again.

"Nice hotel. Polite, efficient staff."

3
15/10/2015

Stayed here for 2 nights in a business trip. Hotel is comfortable and welcoming. Despite being busy there was always enough staff on to cope. Breakfast is pretty good but a little slow at times. Rooms are comfortable and fairly large with good amenities. However, I found the showers to be a little old fashioned and not very powerful. The restaurant was a 'Marco's' franchise and was expensive and not that good to be honest. The staff again were great but the food was very average. There were four of us and each had a different meal. None were that special. The pizza and calzone was particularly disappointing. Overall, I would definitely use the hotel again if in the area but I will be eating elsewhere.

"Good hotel for weekend break"

4
14/10/2015

Good location for Nottingham, especially now the tram system is up and running. We stayed here and got the park and ride at Clifton South - so easy and would recommend getting to Nottingham in this way. Plus just off J24 of the M1. We were greeted by a very nice receptionist and can't fault the hotel staff, nor facilities. We made full use of the spa and thoroughly enjoyed the sauna. We didn't have an evening meal in the restaurant, so can't comment on that part of the hotel. But, we did have breakfast. We came down very late and it was clear that the hotel were trying not to have to put anything more out. I had to ask for some more cheese and my partner had to ask for more marmalade. They were fine about it and willingly got more, but that is our only niggle with the hotel. As with all hotels, the price of drinks at the bar are eye-watering, but we knew that and it was our choice to have a couple of drinks there, rather than go to the local pub. We would definitely stay there again, as well as try out other Best Westerns.

"Good hotel for a stop over"

4
13/10/2015

I stayed here one night in October for a friend's wedding. I couldn't fault my experience but didn't try the attached MPW restaurant so can't comment on that. The check-in was quick and easy, and got a room on the 4th floor. The room was nice with everything you'd expect - TV, coffee/tea maker for the morning, toiletries and free wi-fi. I did try the breakfast in the morning which was adequate.

"This review is just if the restaurant not the hotel"

1
11/10/2015

Oh how the might have fallen! The second disappointing meal I've had at a Marco Pierre White place in 2 weeks, after the one at The Grand Hotel in Leicester. Went there for a friend's wedding. Bar area and reception lovely, modern, rooms not up to the same standard, tired and dated decor. Never had dry chicken salad on a glass before. Definitely won't again either. RANDOM!! It's not prawn cocktail! Bland pork roast, which looked like the meat was processed, Aunt Bessie style roast potatoes, i.e. not even made by their own hands, BURNT broccoli. No excuses for sending out burnt food and you expect a place with MPWs name on it to make more of an effort with food presentation. The dessert was just bizarre. What looked like a creme brûlée but without the crispy top I.e, the texture of scrambled egg but with no taste, an all but inedible coconut ice cream and a chocolate swirl thing that was the equivalent of corked wine I.e. It tasted like chocolate gone bad. I was far from the only one to make those comments either. I expect better from a place with a patron who was once a 3 Michelin-starred chef. Perhaps he should stick to Knorr stock pots. A nice hotel in a lovely village deserves better, as do my friends who were getting married.

"SPA weekend - wonderful"

5
11/10/2015

This was our fourth visit to this hotel. As always, the service was excellent. Many members of staff have been there during the 5 years we have been visiting. ..indicative of the family friendly welcome we always recive. We have already booked for next year. Thank you to Mustaffa, Paul and Vio for going the extra mile to make our stay so enjoyable. Jean, Sandra, Tracey & Vicki xxxx

"Hotel with spa facilities but Not a spa break,"

4
08/10/2015

We were four ladies seeking a relaxing spa break, which to us includes being able to relax around a pool, jaccussi, steam room for several hours and a couple of treatments. The pool area doesn't have space for recliners, there is an area similar to a cave with three sun loungers and five straight back chairs. During our visit there were a group on a hen weekend and a group on 30th party celebration .due to the lack of seating area it led to arguing over the chairs. When I complained I was told the chairs should not be reserved. This did take away from the fact the actual hotel, staff and restaurant were amazing ! One morning a waiter escorted a frail lady with Parkinson's disease to get her breakfast, then back to her seat and then ensured she was escorted back to her room !so if you want a good hotel you won't be dissapointed. If you want an actual spa break sadly you will. Also I know staff need to check the pool water but do they really need to bring vials of water to test on the bar area where drinks and food are served?

"Very Impressed!"

5
08/10/2015

I attended a team away day at the Yew Lodge Hotel today and I was very impressed with my visit. The welcome was friendly, the temperature in the conference room was perfect, the catering was great particularly the very tasty buffet lunch, the toilet facilities were spotless (always a priority on my list), and no request was too much for the staff. I've never been to this hotel before but I'd definitely like to try it out as paying, staying guest!

"Pre flight stop-over"

4
08/10/2015

We stayed for 2 one night stop-overs at each end of a holiday abroad. Got a very good deal for room, car parking and East Midland airport transfers. The hotel is very smart, staff are very efficient and dining facilities are excellent. The only criticism that I have is that, because the dining room is Marco Pierre White Restaurant, it is impossible to cast your eyes in any direction in any of the public areas (including the lift) without having to look at photographs of Marco in various poses, none of which depicts him with a smile on his face. How nausiatingly pompous and self serving is that !! Trevor Fairey

"The perfect wedding"

5
07/10/2015

We entrusted our daughter's wedding reception to the Yew Lodge, and could not be more pleased with the result. With 70 guests for the reception and 100+ for the evening party, there was a lot to organise, but nothing was too much trouble for Yvonne Hyde and her team. The liaison and advice in the months leading to the big day were efficient and full of useful tips, and our meeting the week before with Yvonne and Heather Thornton the sales manager was businesslike, comprehensive and resolved all our worries. On the day, all was as agreed and several guests said it was the most enjoyable family wedding they had attended. Special mention: to the chef for a cheese wedding cake which was a work of art: to the waitress who found space in a packed restaurant for our guests who had driven down from the Highlands the evening before without a dinner reservation: and to Yvonne and the bar staff for opening up the Health Club bar after the reception for those who wanted to watch England-Australia in the Rugby World Cup. For a function of this kind, the Yew Lodge is a truly first-class venue.

"Really enjoyable spa break!!"

4
04/10/2015

We had a double room (no mini bar/fridge) with good telly, radiator a bit cranky, good tea/coffee, black-out curtains and shower attachment a bit tired/broken. An excellent breakfast, fabulous staff (Maurizio!!) but only OK meal (salmon cooked in too much oil). Alcohol prohibitively expensive. Bring your own!! Good spa but too much chlorine in poor. Fab massage. Hotel seemed very busy with too few staff in day but ok at night. Staff couldn't do enough for you. Gave us fresh milk and an extra radiator. Lovely relaxing break.