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SureStay Plus Hotel by Best Western Kansas City Northeast, Kansas City

3.5/5  - basé sur 343 notations.
7333 NE Parvin Road, 64117-1533, Kansas City, United States - See map

Offering ideal proximity to all major Kansas City businesses and attractions, the SureStay Plus by Best Western Kansas City Northeast is a revolutionary accommodation for families and corporate travelers alike. Less than a mile away from Worlds of Fun and Oceans of Fun, we offer cutting-edge amenities, a first-class staff and access to the "Heart of America". This hotel is poised to offer an unforgettable and comfortable stay while in Kansas City. Pardon our dust! Renovations are under way to better our guest experience.

SureStay Plus

Hotel by Best Western Kansas City Northeast

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 344 guest reviews
NOTE ISSUED
Excellent
106
Very Good
76
Average
76
Poor
46
Terrible
40
REFER TO NOTICE
Business Business
111
Couples Couples
53
Family Family
106
Friends getaway Friends getaway
24
Solo travel Solo travel
8
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"“SoSo-Stay”"

2
16/07/2018

Stayed for a week in Shawnee KS at a different hotel and it was quite nice. Was looking to book one more night at a more cost-effective establishment. I didn't need the amenities, just a clean and comfortable room, preferably close to the airport. I glanced over the pics on the website and the booking app then drove by the hotel prior to booking. It appeared to meet my criteria so I booked. Upon walking into the facility, it had a strong musty smell in the lobby. It wasn't a deal-breaker but it put a negative feel on the stay from the beginning. The lobby has clearly been renovated recently, but it was a quick and dirty job. Paint was not done professionally in my opinion, the vents weren't replaced, just painted over (tacky), and the sub par reno job was even more evident in the hallways. Room was renovated and done so consistent with quality of the lobby. It was, however, very clean and the decor was satisfactory. I didn't require much service but the interaction I received from the staff was pleasant. They were all very welcoming and professional. Price was very moderate so there was good value there but I'd much rather spend $15-20 more next time for a step up in quality. Overall not a bad experience, just felt like I was in a lower grade hotel that had just been given a makeover. Equate it to getting a used car and someone slapping a Maaco paint job on the body without fixing the dents or dings, without removing fenders or hood, without painting door jams, and without taping off or covering windows prior to spraying. And of course, not doing any engine work on the car. ;) If found in that area again, I would pass on staying at that hotel.

"Floor around the pool dangerous "

2
30/06/2018

We stayed here June 25th-27th. The staff was great! This review has nothing to do with them. The flooring around the pool is extremely dangerous. It is painted with a glossy finish. It makes walking on it with or with out shoes difficult. I went to turn on the hot tub and fell. There are signs that say wet floors but even while walking very carefully I still fell and scrapped up my arm. They really need to change the flooring before some one gets even more hurt.

"excellent"

3
18/06/2018

We stayed at this location because our normal was booked that Saturday night. The only problem I had was their remodeling: our room did not have any hangers, iron or ironing board put back in the room from remodeling. Mirror frame in bathroom had white finger prints in several places from the painters who had painted the room. Their photos on the internet show each bed has four pillows but when we got there the beds only had two pillows each, I went to the desk and ask for a couple more pillows and the clerk said they only have two per bed but she would see what she could find for me. She did come up with two more pillows plus she sent me three pillowcases and five pillow protectors, which I left the extras folded up on the table by the TV.

"Looking for a place with a pool and hot tub"

5
17/06/2018

Coming to Missouri for work but we arrive a day and a half early. So I look for a place that always has a pool and hot tub. My son always wants a pool to swim. We pull into N. Kansas City and this is in of the very 1st one to pop ups on the search. Looking through photos and the photos home conversation confirmed the pool and hot tub was functional, I booked right here. This property was under renovation. You could not tell. For the price it was well worth it. The entire hotel was nice. Even our room was better than average. Nice fulfilling breakfast in the morning too. Hot or cold and eggs made to your liking. This overall was a great experience. Will return to this location if I come back to Kansas City.

Heahter B, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Thank you for taking the time to leave a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 816-455-1060. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jessica S. Front Office Manager SureStay Plus Hotel by Best Western Kansas City Northeast

"Mrs"

4
04/06/2018

Stayed in this hotel on a trip. It was easy access from the freeway. They are remodeling and the room had me flooring, bedding, furniture, and tile. The ice maker didn't work on our floor but I'm thinking they haven't gotten that far and our daughters room had a microwave and thermostat that didn't work. The staff were very friendly and accommodating! The breakfast had a large variety to choose from. It was a good value!

"Nice place"

3
29/05/2018

The hotel is behind Taco Bell. It is nice when you walk in, it looks like it was updated recently. The pool, eatery area, and checkin is in the middle and the rooms surround them. There was a wing under construction attached to the floor we were on. The room was nice and roomy. The bathrooms ceiling was low- I'm taller than average, so the mirror and the ceiling were more noticeable. We paid for breakfast which was great. It was a buffet of hot and cold items. You are served drinks by servers and they clear your trash away.

Heahter B, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Leslie, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 816-455-1060. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jessica S. Front Office Manager SureStay Plus Hotel by Best Western Kansas City Northeast

"Stay elsewhere"

1
28/05/2018

The hotel was under renovation. Our room was not yet updated. Our room was old, dirty, smelly and damp. The beds are old, lumpy and the most uncomfortable bed in any hotel I have stayed at. The hotel has a musty smell as soon as you enter.

Heahter B, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience once renovations are completed. If I can provide any assistance, please don't hesitate to contact me directly at 816-455-1060. Sincerely, Jessica S. Front Office Manager SureStay Plus Hotel by Best Western Kansas City Northeast

"trapped in elevator"

1
03/05/2018

We stayed at this hotel since it was close to the airport and had a very early shuttle. Hotel is being remodeled, by amateurs. I have been in the construction business 55+ years and know shoddy work when I see it. The first stay was OK but internet service was very poor. Talked to the front desk, they said they were having problems with it and having trouble resolving the issues. We returned a couple of weeks later because they had a shuttle that ran until midnight, we arrived at 11:30. Called for shuttle and it picked us up within 20 minutes. When we arrived we checked in and proceeded to the elevator pressed the button nothing happened, pressed it again nothing happened. I walked back to the desk and told them we had a problem with the elevator. The lady at the desk walked to the elevator with us and tried to get it to work, no luck. She took us to another elevator that was being used for the remodel, very poor condition and dirty. When we arrived at our room it was spacious and clean. We had been traveling for 20 hours by the time we laid our heads down on the pillows. The next morning I got up to brush my teeth, turned on the cold water and hot water come out of the spout, move the selector handle to the hot water side and cold water came out. One of their amateur plumbers, handyman had the line reversed. We went down the the lobby to eat breakfast only to find some dry cereal, milk, coffee a few bagels and muffins, no eggs or meat. My wife decided on a toasted bagel and I had a muffin. When my wife went to put jelly on her bagel she could not get the jelly out of the container, it was so old it had solidified. She went to the desk and showed the person working their the jelly, their comment "it must be old". We through the remainder of the food away and proceed to the elevator, the one that didn't work the night before, pressed the button door opened pressed the floor button and we were at our flood. We took all of our luggage to the elevator door so we would only have to make one trip down. Pressed the call button and elevator door opened, I guess it was still there from when we got off. loaded luggage into the elevator pressed the lobby button door closed and we DID NOT MOVE, pressed the door open button nothing. After about a minute or so my wife said we went down a floor, I ask how could we the elevator didn't run. She told me to look at the floor indicator sign sure enough we we on 4. Then I could hear the hydraulic cylinder bleeding of and letting us down very very slowly. Got to the lobby floor, door did not open pressed door open button and the elevator took off to the seventh floor. Door did not open at seven, pressed call button nothing, pressed another button nothing, called the front desk with my cell phone no answer. Hung up called front desk again this time someone answered. Told them we were stuck in the elevator they said they would send the maintenance man to the roof to fix the problem, maintenance man to fix the problem I ask. Told them on the second phone call they had ten minutes to get us out or I was calling 911. Finally the elevator stopped at the lobby floor for the second time, doors did not open again. Told my wife don't press any buttons. Called the front desk again and told them the doors would not open, they said they were working on it. I told them get someone down to the elevator and open the doors manually or I would call 911. Within a couple of minutes two men opened the door some how and we got of and out of the building. USE YOUR OWN JUDGEMENT

Heahter B, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Mr. Norman K. I am very sorry to hear about what happened during your recent stay in Kansas City and the problems that occurred. After reviewing your response you I noticed that you mentioned you stayed close to the airport and had shuttle service to and from. Our location is located 20 miles away from MCI and our shuttle doesn't travel to the airport. Is it possible that your review may have been intended for another hotel in the area? I would be pleased to discuss this with by phone if you have a couple of minutes available. Again I apologize for the difficulties you encountered on your recent trip and do hope you give the SureStay Plus by Best Western family another chance in the future. In service, Heather Belben General Manager SureStay Plus by Best Western 7333 NE Parvin Road Kansas City, MO 64117 816-454-2629

"Fun Slide & Great Staff"

3
17/04/2018

The best parts were the staff, especially the bar tender, and the water slide. The room was comfortable and clean. The shower had plenty of pressure and worked well. That's where the good stuff ends. The bathroom door was so tight my five year old couldn't open it on her own. The fancy electronics under the television fell out of their wooden storage area when I tried to unplug a usb cord. I discovered the clock radio unplugged in the corner after waking up and wondering what time it was. While the waterslide was in great shape, the rest of the small pool had chipped sides and everything except the steps to the waterslide felt slippery. My daughter slipped twice just walking and I slipped once climbing out using the ladder. The water was also very cloudy, but the temperature felt good. Breakfast was just like almost every other Best Western except there were no waffles.

Heahter B, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 816-455-1060. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jessica S. Front Office Manager SureStay Plus Hotel by Best Western Kansas City Northeast

"Won't stay again"

2
02/04/2018

To start with this is no longer a Ramada. It is now a SureStay Plus by Best Western. Cleanliness is the most important thing, and this place doesn't cut it. Found a peanut M&M and something else on the floor. Bathroom fan was disgustingly dirty and didn't work (photo provided). Remodeling is being done, but they have a long way to go. Very old property. Walls are thin, no sprinklers in the room, tiles missing in bathroom by the tub - which was peeling. On the positive side: beds were comfortable and the free breakfast buffet was good.

Heahter B, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 816-455-1060. Sincerely, Jessica S. Front Office Manager SureStay Plus Hotel by Best Western Kansas City Northeast

"One of the worse hotel stays ever!"

2
14/03/2018

Thin walls, stains on ceiling, locks dont working, not enough hot water, over worked staff, messes everywhere. The only good thing about the place was that some staff were kind and helpful. We stayed for three nights as part of a team, but wouldn't have stayed one if it was up to us.

"Business Trip"

5
12/03/2018

My Trip was very nice and comfortable this hotel was very nice i definitely will stay here again