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Best Western Plus Seville Plaza Hotel, Kansas City

4309 Main Street, 64111-1809, Kansas City, United States - See on a map
Best Western Plus Seville Plaza Hotel - Experience the meaning of true comfort at the Best Western Plus Seville Plaza Hotel. The Best Western Plus Seville Plaza Hotel is ideally located in the center of Kansas City. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Located in the heart of Kansas City's famous Country Club Plaza, this boutique style hotel is surrounded by over 150 shops, restaurants and bars wrapped in architect inspired and modeled after Seville Spain. In addition, the Nelson-Atkins Museum of Art and Kemper Museum of Modern Art are also within walking distance. Then within a 3 mile radius, you will find UMKC, Rockhurst University, the National WW1 Museum, Union Station, the Crossroads district, historic Westport district and Power and Light/KC LIVE entertainment area. Back at this 100% non-smoking, pet-friendly Best Western Plus Seville Plaza Hotel, guests can enjoy relaxing and unwinding in one of our spacious guest accommodations, each complete with cable television, free high-speed Internet access and all the comforts of home. Other amenities at this Kansas City hotel also include a complimentary full breakfast each morning and on-site exercise facilities. Whirlpool rooms are also available upon request. Make your reservations today and save at the Best Western Plus Seville Plaza Hotel!

Best Western Plus

Seville Plaza Hotel




Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1358 guest reviews
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Sleep Quality

"Not worth the price"

User 09/05/2022

Dirty hallways, ripped sheets, trash in room and noise outside all night (cars, sirens, people yelling etc). Only good thing is the location to the Plaza and museums. Food is mediocre at best. Not worth the $200 we got charged for a 2 bed room. Maybe worth more like $90 a night.

Jamie Hansen, Owner at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"location is the reason"

Trish_A9525, Saint Louis, Missouri 23/03/2022

The location of this hotel and the amazing staff are the only reasons to stay here. Each staff member we encountered was helpful and friendly. The location of this hotel makes is so easy to get to Westport or the Plaza. But the noise made it unbearable to sleep. Cars at the QT next door revving their engines, racing up and down the street and hearing guests talk in the hallways all night were just too much. While we expect some noise at a hotel, it felt as if there was no insulation to provide any sound barrier. It literally sounded as if the windows and door were open all the time,

"Worst stay i think i have ever had"

wrperez, Omaha, Nebraska 18/03/2022

No hot water, no food vending machines, no ice, no microwave to reheat the left overs we had to eat, breakfast was not the greatest and we love the free breakfasts at motels, loud partying all night, terrible experience. Beds were hard and not comfortable at all.

"One night stay, standard king"

User 15/03/2022

Place is kind of run down, mattress saggy and uncomfortable. Workers inexperienced but nice, dealing best they can with labor shortage. Advertised full breakfast but I'd say it was less than a half breakfast. No fruit whatsoever, toaster or microwave self heated food except for hot cinnamon rolls or biscuits and gravy. Coffee sucked.

"Don't bother - the hotel doesn't care about those who don't book a whirl pool room"

927aislingf, Calne, United Kingdom 14/03/2022

However nice this hotel is in decor etc, they have rooms with whirl pools. If you have a room next door, the noise is awful. Screw other guests if they just book a room I guess, why would you need to sleep. Don't bother because you have no idea if the room next door has a whirl pool and so if the noise will be going all night.

Jamie Hansen, Owner at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know

"Very nice"

juliaaveryja, Springfield, Illinois 26/02/2022

If you intend to sleep during the day, it might not be ideal due to roadwork. A bit of an older hotel, but well kept. The elevator does not align perfectly with the 4th floor. The floor in the room was not impeccably clean, but was serviceable.

"Weeknight Stay"

Beyondus2020, Omaha, Nebraska 20/01/2022

Got to the hotel a little early and was able to check in and the front desk and other employees where trying to be very helpful. The rooms were ok, a little outdated, one thing the beds where comfortable. The door is not very snug, you can see some major gaps to the hallway. (didnt feel the most secure). The people above me I could hear from midnight to 3:30 AM. I was frustrated because it kept me up. I called down to the lobby 2 times and there was NO answer. Eventually I finally went down to the Lobby. (Not a person in site). there was a little piece of paper on the desk saying they maybe gone assisting guest...Really at 0045. And no one to answer the phone. The next day I went to the front desk and expressed to them how I could not sleep and no one was around. They said they have a night security/front desk person. Then she ask did you see anyone out back. Now why would I be looking outside for someone to be at the front desk. All she could say was sorry and I will pass this to my manager. The 2nd day i get in and my key doesnt work, they didnt have my key valid for the 2 nights I was there so I had to go back down and get a new key. Now they lock the front doors around 11pm. So if I would have gotten to the hotel how would I have gotten in if my key didnt work and no one attends the front desk at night? So they do not have anyone at the front desk over nights. The walls are super thin you can hear others in the other room plain as day. And the doors to the room doesnt make it feel very secure.

Jamie Hansen, Owner at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Emergency Stay"

thercs2016, Liberal, Missouri 03/01/2022

The Best Western Plus Seville Plaza Hotel was the kindest hotel to stay in that I have experienced. Yes, they were short staffed, but everyone was friendly and accommodating. The hotel itself seems old and outdated, but the room was clean. You can replace old things and repaint walls, but you can't always have a friendly staff. I dealt with 4 or 5 front desk people and never had a bad experience. My husband was in the emergency room and then had to be admitted, so it was so nice to be someplace with kind people.

"Dirty Smelly room and hotel"

User 29/11/2021

Paid the extra to get a suite. Shower had stains on the floor. the room smelled nd the hallways were dirty and littered with cigarette butts. Toilet had a leak so the back tank had to keep filling with water. Would not recommend this place.

"What an amazing stay. Highly recommend this hotel."

Gary S, Kansas City, Missouri 19/11/2021

The hotel was just as described. Meaning it was quite pleasant and had such a Great location. There is an exterior courtyard to relax in with fire pit and more. The staff was fantastic. They were over the top with curtesy and helpfulness. I recommended this hotel to my family and that should say something. Solid establishment.

"Go somewhere else"

Stangs1218, Lincoln, Nebraska 08/11/2021

Stay in a different area all together. Seriously. This was probably one of the dirtiest, smelliest hotels ever. Upon my arrival at 10am, we were approached immediately by a panhandler and there are plenty of homeless and drugged out people in the vicinity. If you can stay at another side of town do. I would not have felt comfortable with my children this side of the plaza. We stayed in room 310 and it was very small and unfortunately next to the elevator where guests were coming drunk in at all hours of the night. (Don't get me wrong we had drinks too but we weren't black out). You can hear everything- the walls are paper thin. The hotel looks like they just slapped paint over everything instead of repairing things. 3rd floor smelled like marijuana which we thought would go away but lingered well into the morning. The carpet hasn't been cleaned in sometime and neither has the tile floor next to the elevator. The tub was gross. It looked like there was once a non slip mat that was adhered and now there are remnants of glue left behind. The bed was so noisy, every time you laid on it or moved you could hear the springs. When the front desk asked if there was anything that they could do I couldn't say anything because the whole hotel was subpar and unless they actually renovate the place you should not stay here. The front desk staff are very nice and very accommodating- it's too bad the hotel itself is just awful. If you MUST stay in this area, go to the embassy literally around the corner. Nicer, larger, cleaner and quieter rooms. But honestly embassy is still old and dingy.

"Maybe below average"

Pat M, Boulder, Colorado 02/11/2021

Upon arrival, there was no one at the front desk for about 10 minutes. Finally the manager came out from his office. We gave him our discount coupon which he promised to enter – surprise! He didn't! Elevator was glacially slow. No microwaves in room. Only one microwave in the breakfast area even though they offered frozen breakfasts, so there was quite a line waiting. The hot entrée dish was empty both mornings, although others told me they enjoyed theirs. Room was nice other than the dated clouded window which didn't let us see through very clearly. Limited parking spaces. No room servicing, not even emptying trash. Comfortable bed, room was fine, wifi good, TV just ok.

"A nice weekend get away destination "

User 29/10/2021

While not a huge hotel, it was well kept. The staff was cheerful, friendly and helpful. The lobby area had a nice, clean open and welcoming decor. The rooms were a bit smaller than others, but more than fulfilled our needs. The patio-garden area was a nice bonus as well. It's location is perfect for visiting Country Club Plaza, there is a wonderful green space nearby. Only 15 minutes from the zoo was a plus as well. The only detractor was a smaller sized parking area, but given the smaller size of the hotel, we had no issues.


debwahl7, Lake Ozark, Missouri 15/10/2021

Room was smoked in when I reported all that happened was they said oops. We had to go but air fresheners to help cover Oder. Black filth lined outside of tub. Sent pics and email to hotel and a week later still no response

"Good value, good location"

Bleys R, sebastopol, ca, United States 22/09/2021

The hotel fits in with the Spanish style architecture of the County Club Plaza, which is close by, making the hotel centrally located. Breakfast offerings not great, but KC is a great place to eat. Good secure parking in the front and the back lots.

"Not impressed"

cmama, Ogden, Iowa 16/09/2021

I was a little shocked at the number of hotel employees that were using the hotel lobby as a break room both in the evening and the morning. The free breakfast was sparce, even for COVID travelling. The room was extremely clean, but the smell of the water in the bathroom sink was horrid!

"Great location"

joesachen, Chicago, Illinois 07/09/2021

While staying in Kansas City to go to the zoo we decided to stay by the plaza. The plaza is a great location with many amenities and the best western hotel is on the top of the hill right next to all of them

"Friday staff, great location"

fwallen2323, Southlake, Texas 06/09/2021

Well positioned motel with great staff. It's a little tired an in need of refurbishment. Excellent t parking and I close to a wonderful restaurant. Complimentary Breakfast was better than most. And the room was well appointed with coffee, iron and ironing board. Internet access was very good as was the television.

"I wouldn't stay here again for free!"

BParsons69, Saint Louis, Missouri 05/09/2021

This place does not live up to expectations based on what I saw online. I do not recommend it. The neighborhood isn't the absolute worst, but it's not great. To give you an idea of it I went to the QT next door at around 10pm on a Saturday night. There were 2 police cars and 4 officers out front keeping an eye on things. Based on the people there I could see why they were there. Now on to the motel itself. The elevator was so slow that other than checking in and out, when we needed a luggage cart, we took the stairs even though we were on the third floor. Doing that was a lot faster. The hallway reeked of marijuana every night and the first trip in the elevator it did too. At least people were quiet at night, probably because they were stoned. The room was not great at all. The bed was not comfortable, the a/c had to be turned down as far as it would go (60°) to keep it reasonably cool in the room, and the bathroom water pressure was nonexistent. They apparently also don't clean the room daily which means you have to ask for clean towels. I went down to ask for some and was told I'd have to wait about 30 minutes because a bunch of people had just checked out and they were out of clean ones. I told them we needed to leave in 30 minutes and they checked with housekeeping who said they had a few and would bring them right up. They never came but thankfully I found a housekeeping cart in the hall and they had some so I had to take some of those. The breakfast was horrible. The gravy tasted nasty, along with the eggs and sausage. The drinks were the only thing good about their breakfast. At least the guy at the front desk was friendly, but none of the staff really seemed to know what they were doing. The lady who started checking me in had some problems and had to call him over. At first he was having problems too and cursed at the screen, but then he got it figured out. The parking is also very minimal, they have about 12 spots in front of the hotel and a small lot that's a bit of a challenge to find in the back. I'm sure it would not good enough cars if they were very full, but I doubt they ever get that many guests. This wasn't the worst experience I've had but it wasn't good. Their website makes it look a lot better and I don't know what about it makes it a Best Western Plus. I've been in other Best Westerns that weren't Plus and they were equal if not better than this one. It was overpriced and underwhelming. I won't be back. A family member has been looking at this hotel online for a future trip to KC but after this visit she is looking for somewhere else.


Y33QMjohnr, Dallas, Texas 05/09/2021

I travel a lot. Am a Platinum best western member. The hotel is a bit worn but that really wasn't the issue. We had two rooms for 5 people total. Neither room had enough towels & washcloths. No microwave either. Staff stated they had no washcloths to spare either.

"What a wonderful surprise!"

Trail318285, Santa Rosa, California 05/09/2021

What a wonderful surprise! A family member is in St. Luke's Hospital which recommended this hotel. Unlike other hotels at which I stayed during the pandemic, the Best Western Seville is beautifully maintained and very clean. Folks, do not rent from a third-party vendor, the hotel cannot control the policies of sites like Expedia. Call the hotel directly and they will usually match prices. Staff is excellent, professional and courteous. The hot breakfast includes eggs, hot breakfast meats, biscuits, waffles, cold cereal, fruit, yogurt, and coffee, tea, milk, and juices. A beautiful outdoor sitting area is behind the facility, pets are welcome. I spent 64 days in hotels/ Airbnb's since my family member became ill. The last four days of that span were spent at the Best Western and were the best of all!

"Good location, bad service"

Mike B, Saint Peters, Missouri 15/08/2021

We went to our room, and saw only one face cloth. Asked the maid for a second one since there was two of us. Was told they didn't have an extra one. Huh? Went to breakfast Sat. morning. They were out of plates. Huh? They finally found some plates, but now there were no utensils. Huh? I said, "This is stupid.", and the worker told me that it wasn't, because he was busy finding plates. The orange juice was labeled apple juice, and the apple juice was labeled orange juice. Huh? Sun. morning they had plates and utensils. Too bad they were out of food. Huh? After 15 minutes food arrived. No juice. Huh? When I asked about juice was told, "We only have apple." in a take it or leave it tone. Huh? Apple juice showed up. No cups. Huh? My wife brought a cup from the room. We ate breakfast. We checked out. Told the guy at the desk they have to get the breakfast room straightened out. He told me he wasn't in charge of that. Huh? The hotel is close to things and because of the location can charge $120 a night. But I've been in many cheaper places with better service and attitudes. There wasn't even a microwave in the room. For this price I expected more.

"Not Great"

User 15/08/2021

Seems like hotel was understaffed (but trying to do their best) as we had to wait awhile past check-in time until the room was ready. Room had an odor like stale cigarettes and A/C made the room feel damp. Construction on Main St. in front of hotel was annoying but not the Hotel's fault.

"Not clean"

User 30/07/2021

room was not very clean, stayed 3 nights and room was never cleaned once. Shower did not drain well, water backed up to me ankles. Notified front desk each morning, but concerns were never taken care of.

"Excellent room"

blakem2014, New Orleans, Louisiana 29/07/2021

Clean carpets though out the hotel. Bed rooms as advertised. Road construction is a noise problem early morning. Bathrooms very comfortable, excellent soaps & shampoo provided. A/C also works but too noisy to Hear the TV . Early morning complimentary breakfast good & filling.

"A great stopover in midtown Kansas City!"

Galeda, Kansas City, Missouri 28/07/2021

My cousins were driving through Kansas City this week and I booked them a pet-friendly room at the Seville Plaza for one night. It was a great choice! They were 10 minutes away, and I was able to drive to meet them and then walk to the Plaza for dinner and sightseeing. A special shout-out to Crissy at the front desk! When my cousins arrived, their room wasn't ready yet, so rather than having them wait, Crissy upgraded their reservation to a room that was available. It was spacious, clean, and had a great view over Main Street. Thank you, Crissy!! She also handled my payment for their room right away, which made it easy on them. It was a great rate for a great room! The hotel is conveniently located at 43rd St and Main, and the parking in back makes it simple if you're towing a trailer (as my cousins were). There's a lovely little garden space off the back parking lot, which feels like an oasis in the concrete environs of the city. The rooms come with free breakfast, and my cousins tell me the beds were EXTREMELY comfortable; they had a great night's sleep! Many thanks to Crissy and the entire staff at Seville Plaza for giving my cousins a restful night's stay in their trek from North Carolina to Colorado. I'm definitely going to continue to reserve rooms for family members at this Best Western!

"Poor experience"

User 11/07/2021

Very disappointed with our stay hotel staff not helpful or kind. No clean towels length of stay and overall bad management. I do not recommend staying at this hotel if you are in the are. Make sure to check your reservation after booking as well.

"Outstanding Comfort Near The Plaza"

thetinman2021, Omaha, Nebraska 06/07/2021

Just what we need...and nothing that we don't...near the Plaza, museums, and friends. We scootered around on the 4th, had lunch on the Plaza, and then off to explore the best of the Nelson-Atkins Museum. Hotel is close to the Plaza, Westport, and other venues. AAA+++

"Beautiful place to stay"

User 04/07/2021

It's nestled in a few buildings within walking distance to the plaza, the inside is a well kept up older building, the floors at the entrance are so neat!! Friendly service and wonderful staff! Rooms, hotel, and outside was well kept, and very clean. The beautiful patio are outback is a nice escape after being in the city all day!!

"FANTASTIC HOTEL AND STAFF!!!!! Doug, Jonelle, Dennis, Stephanie, Emory, Christopher & Terri!! Thank you for making our"

User 01/07/2021

Doug, Jonelle, Dennis, Stephanie, Emory, Christopher & Terri!! Thank you for making our stay so wonderful!! We were staying at the hotel due to my dad having heart surgery. My mom has stage 4 terminal lung cancer and when I informed Dennis and the GM Jonnell that the floor we were on smelled of a particular kind of smoke, I am well aware that situations like this one, are not completely in the control of the facility. Dennis immediately took action to rectify the situation by offering to move us to a different floor and made sure the next shift was aware. He later asked how our dad was doing. They moved us to a different floor and Stephanie personally walked me up to the new accommodations to ensure it was satisfactory. Emory inquired if the accommodations were satisfactory and was very genuine in his inquiry. He later went and got me a cup of milk so my mom could take her cancer medication to coat her stomach from the harsh side effects. The GM Jonelle informed us that the situation was rectified on the previous floor and was very professional as well as courteous. Christopher, the maintenance man was always smiling and cheerful and asked how our dad was recovering, which made us feel welcomed. Ms. Terri with house keeping stopped in the middle of her duties to grab me a long towel so that I could use it on the floor of their gym and did it with a smile and later asked how my workout was. Last but not least, Doug one of the owners. When I we found out that our dad would not be leaving until 12:00, I called down to see about checking out and Emory advised we could check out at 1:00. I went down to find out who would be cleaning our room because I wanted to provide a tip for causing the house keeper to wait to clean our room, that's when I ran into Doug. He immediately came over when I was inquiring about who would be cleaning our room and I advised him of the quandary we were in and how I wanted to provide a tip and possibly rent the room again. He was fantastic and very kind and VERY helpful with our situation! He extended our check out time. When I informed him that my sister and mom both woke up with Migraines and I was contemplating on renting the room for another night so they could rest and my dad could rest, he was very kind and helped with our extended stay. These individuals and hotel definitely deserve the recognition for doing and going above and beyond. I would gladly recommend this hotel to anyone!!!!

"Older hotel, but nice..."

6389LovetoTravel, Wichita, Kansas 30/06/2021

Clean room, friendly staff, excellent hotel breakfast (eggs, sausage, biscuits and gravy, waffles..... they had everything one might want). Room was small, but adequate. Mattress too soft, but others may like it that way. Hotel is close to the Plaza, but hard to get to right now due to so much construction right in front of the entrance. QuikTrip right next door is nice, and lots of restaurants nearby. Good stay for a good price.

"Very nice KC Best Western"

User 17/04/2021

Very pleasant BW in a charming old uptown neighborhood. Warm, welcoming staff. Excellent dining options close by. Although an older property clean and charming decor. Terrific neighborhood to walk the dog—lots of green space right out the door. Quiet and graced by old growth trees. We will return.

"Staff was friendly. Building was run down."

Bill R, Springfield, Missouri 12/04/2021

The elevator made a scraping noise at every floor and the door sounds like it's going to fall off when it opens. When we first got to our room the door wouldn't lock. A customer service rep came up and verified the door wasn't working and gave us keys to a different room. The next day we came back to the hotel to find that our keys would not unlock the door to our room. There was another couple a few doors down having the same issue. They went down to the front desk and let them know. A little while later someone came up and gave us new keys. There was a spot on the wall next to the bathtub that was peeling and had black mold on it. The couch was too uncomfortable to sit on. We sat on pellows.

"Pleasantly Surprised"

GlobeTrotting4432, Kansas City Missouri 13/03/2021

I read all the negative reviews and really thought I should cancel. However, I didn't and I'm glad! Does the hotel need updating, I suppose so. Was my room clean? Yes, it was! Now, I didn't bring a black light and a magnifying glass with me, to my naked eye, it was clean. I had a king room, was upgraded to a king suite without asking. The bed was comfortable. Did I hear anyone in the rooms around me? Nope. Did I hear sirens? Yes. I don't really find that unusual. I had plenty of towels. I had two breakfast bag options, both consisted of more than a breakfast bar and a water. Don't let the negative reviews steer you away.

"NATS in room!"

DanWBarrett2018, Saint Louis, Missouri 13/03/2021

I have stayed at this hotel for about six consecutive years each March and have been in this room three times. I didn't think too much about it when a couple nats flew around. At 11 pm I noticed more and the front desk clerk offered me another room but I decided to stay. I saw how but bad it was the next morning: hundreds dead and alive on the windowsill, in the sink, in the shower, at the dripping water behind the toilet, in my cold water bottle, and in the dog water. My room rate was discounted by one half.

"Use to be a beautiful hotel"

User 18/02/2021

Ran down rooms need updated and completely remodeled due to lack of proper upkeep. They charge 100 deposit for damages but the room is by far sad in shape and you charge 100 incidental!! Lol I was charged 158 on my debit card for the 2 nights and I authorized the 100 deposit on my cc. After check out I was charged 158.00 and another 58.12 on my cc..... plus another 158.00 on my debit card. Unacceptable especially when I stay at this chain loyally I'm a diamond member .


User 06/02/2021

I would never recommend staying at this location it is very run down. Front desk staff very slow to check you in or out room had not been clean properly for a while jacuzzi tub handles were broke. No hot in the morning to take a shower. Had to request the front desk staff put their masks on! Hotel very old and rundown not worth the money!

"As expected"

User 04/02/2021

The beds were a little hard (personal preference to a softer bed). They were new and clean though. A little dated and could use a little extra attention to the corners. But good stay for the money in downtown.

"Easy walk to Plaza"

lougehrig7777, Kearney, Missouri 28/12/2020

Spent night right after Christmas so we could see the Christmas lights. Nice motel with a very personable check-in and maintenance people. A few blocks from the Plaza. Bed was comfortable. Food wasn't great, but was reasonable.

Kim G, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Dear Guest, Thank you for taking the time to review your positive experience at the Best Western Seville Plaza Hotel. I am so happy you found that we provided excellent service during your stay. Just like our guests, we are looking forward to going back to our normal breakfast once this pandemic is over. Happy holidays and be well!

"Some good, Some not so good"

Flynbabe, Saint Louis, Missouri 08/09/2020

We just returned from a visit to Kansas City over Labor Day weekend. I had never stayed in this hotel on previous visits before, and wasn't sure what to expect. It is in a very convenient area with easy access to the Plaza, Westport and downtown. There is a QT gas station right next door. When we pulled into the front parking lot, there was a homeless person sitting in a corner near the handicap parking that we had to avoid for fear of running over his feet. That did not make a great impression to start the stay. Once inside though, check in was fast and easy. The desk clerk was friendly and lighthearted. We traveled with 2 dogs and she answered all our questions as to where to walk them, etc. We got to our room, 320. It was clean, smelled fresh and the bathroom was very clean. However there were three of us as stated in our reservation, and there was one hand towel, two washcloths, and two towels. My partner asked for extra towels at the front desk, and was told there were none as they were at capacity and they had to get more from another hotel. We also knew that there was no real breakfast service due to covid, so that was not a problem as we had already planned breakfasts out anyway. The pillows were soft and comfy and the beds were not bad. Air conditioner worked very well. There is a mini fridge but no microwave. Also there was no hair dryer in the bathroom. Luckily, I had brought one along. The shower was amazing. It looked like a new shower head, and had great pressure. For pets, there is a nice shady and grassy area out back that is terraced. There are tables and chairs in a small courtyard and an area to walk the dogs in grass up the few steps to the second/third terrace level. There is a pet cleanup station with a bag dispenser, however it was empty. Fair warning, the back area is not handicap accessible. There is another parking area for the hotel out back, and it does require managing several sets of steps to access it as well as steps inside the lobby to access the back entrance to the courtyard. We asked again about towels the next morning and we were told they would get some to us. We went out for the day and upon returning, my partner inquired again about the towels. We were told that the hotel had no current management and they were doing the best they could under the circumstances. She was very nice about it all. Finally when we got back to our room late Sunday evening, we asked again at the front desk and the clerk found two towels for us. A little late as we were leaving in the morning and could have used the towels that day. Checkout on Monday was easy and the desk clerks were very friendly and wished us all safe travels. Conclusions....The hotel is not bad overall, and could be a favorite with a little bit of care and updating. Homeless people hanging around is a bit disconcerting. Staff was friendly, the grounds are pretty if they can spruce them up a bit and get the fountain in front working. The room was clean and met our needs.

"Do not stay here"

User 25/08/2020

When i finally got checked in by the rude front desk attendant, the weird "maintenance" man escorted me to my room for no reason but to excessively come on to me, even though i repeatedly told him i was married, i came into a room that the water wasn't working, so i called the front desk. The "maintenance" man came to take a look and accused me of sabatoging his shower although the toilet didn't flush, nor the did the sink work. I was then asked to leave the hotel although i just paid 150 for and was told i wouldn't be getting refunded. By far the worst customer service i have ever encountered. Also on my way out the "maintenance" man Bryan i overheard calling me a cracker (because I'm white) and that i needed to stay at Marriot down the street where i belong. Wouldn't recommend this place to ANYONE.

"Overpriced and overrated"

User 16/08/2020

Hotel was a bit dingy. It didn't feel dirty, but the room didn't feel sparkling clean either. Due to covid, they have a policy to drop towels and other items at your door later in the day after your request. Not a problem for me, except I asked for towels 3 times. The night clerk refused to even make a note of my request, telling me I had to come back in the morning to ask. I did that. No towels. I asked the next day, still no towels. At this point we were also out of soap, and I asked the maid directly for both. So much for no contact delivery. No breakfast room of course, again perfectly understandable. Instead they had a breakfast bag. The staff didn't offer it to us, or tell us what it contained. I saw a sign up sheet on the counter near the end of my stay, and a guest receiving a bottle of water and a granola bar, which I can only assume was the so-called breakfast bag. The bed was reasonably comfortable, but this was completely offset by a staff that only did the bare minimum at every turn. Completely overpriced room for this poor level of service.

"Fair "

Paula R, Richmond, Missouri 16/08/2020

We have stayed at this hotel over a dozen times and this was probably the last time. We arrived at the hotel at 1:30pm after a long day of flying. We were told check in is at 3pm. We asked where can we put our luggage? The response was “with you”. We arrived by drop off from a family member and we were going to Uber to a wedding at 5pm. We were really hoping for a shower, nap and a snack. We waited until 2pm, and our room became available. We were thankful. The room was not clean, hairs still in the sink, tub and toilet. Floors had not been vacuumed. 2 towels were all that was in the room. No blow dryer. The air conditioning was also not working. We asked for a blow dryer and the air to be fixed. When we left the hotel at 4:30, we stopped at the desk to ask about the air. They assured us that it would be fixed by the time we got back and sorry about the blow dryer....they didn't have any(really)??? When we got back to the hotel at 11pm, the air was not working. We were told, “sorry, you weren't here, so we couldn't fix it.” Ummm hello, the lady earlier said it would be fixed??? Can we move rooms? Nope, sold out! I understand COVID, and everything, but the hotel was dirty! The only photo I got was outside the next morning because we were ready to get out of there.

"A lost KC gem"

User 29/07/2020

Let me preface this by saying that I have been staying here twice a year for the last six years after moving from the area. Last July I noticed a decline in desk management, hospitality, and little amenities. But they were undergoing renovations (replacing carpet) and I assumed when renovations were completed it would return to it's former glory. Unfortunately, not so. This used to be the best kept secret in KC for a place to stay. The location is ideal for visitors with quick access to Crown Center, the Light District, the Plaza, and museums. The price was very competitive. All are still true, but it's glory days are definitely over. The bathroom floor had not been washed. The tub tiles had a lot of mildw. The toilet bowl had not been cleaned (the pink color below the water line screams ALGAE!) No housekeeping for my 3- night stay. It seems they are only cleaning rooms after you check out and not very well then. Needed a fresh hand towel and wash cloth the second day but never got them. "We're short on those." Spilled dry dog food still in the elevator after 24 hours (I just checked again). Litter in the parking lot and area around the back patio even after seeing someone out there who was picking it up. I can no longer recommend this Best Western, but my hope is they will do something about it.

"Just cannot get right!"

cocobeans88, Plano, Texas 27/07/2020

Even we had changed the room 3 times, they couldn't give us a room without any issues, toilet doesn't flush, smoke detector was beeping, dirty carpet with big stains and low water pressure etc... We finally decided to leave. I felt bad because the front desk staff was friendly and tried to help. I don't know what the hotel management is doing. There are many selections in the area. You don't need to pick this hotel.

"The staff is WONDERFUL!!"

nicholeschambach, Kansas City, Missouri 27/06/2020

The staff here really cares about their jobs and their guests even the security guard makes sure to get to know people so he can better protect them. The hotel is kept very clean and tidy. And the fitness room and smoking areas were way better than I hoped for. Not to mention the fire pit!

"My favorite spot in Kansas City for Stay-cations."

moonribber13, Kansas City, Missouri 16/06/2020

I have stayed in a different hotel here in Kansas city swotching hotelz every 3-7 nihhts for the patb3 months. Even though this room couldve used a microwave it was by far my favorite place out of all of them by far. The patio and the ambiencr back there was a delight.

"No COVID precautions, sad breakfast bag"

saynotoplastic, Blacksburg, Virginia 16/06/2020

No staff wore masks here and there were no hand sanitizers to be found anywhere. The breakfast bag consisted a sad granola bar and water (not milk), and they were out of apples before 8am. Quite unbelievable.

"Thank God for Lex!! Check your Statement!"

User 29/05/2020

We stayed here for two nights over Memorial Day weekend, and if it weren't for Lex - I think I might have come unglued. First, she made sure we had a room available an hour before check in because we were traveling with 2 kids under 5. That in itself was a God-send. At first glance, the room was nice - but once we turned on the lights, got the air working and started unpacking it was just issue after issue at this place. First, mold and mildew stained tile, a wobbly faucet and hardly any hot water. Fun. Behind the toilet was a PILE of dirt and plaster that had not been swept up, old caked on soap residue on the counter where the mismatched hygiene products were kept, and dust all along the bottom shelf of the vanity where the towels were. Sigh. Then we realized that although we had booked a room for 4 total people, we had 2 towels. I called downstairs and got a gentleman who insisted I bring down the old towels before he could replace them. Once I explained that we just checked in and didn't receive enough towels, he admitted that they were totally out of towels and he was trying to get more washed. I was promised that they would be outside my door by morning. That was disappointing as we all hoped to rinse off after a long car ride. Next morning - no towels. Had to go back down stairs and get them. No coffee in room, hotel totally out of cups, no microwave in our room, ran out of toilet paper, vending machine on our floor was broken, out of ice. Keep in mind that every.single.time I had to drag two kids up and down the elevator - which is incredibly slow - to go back to the lobby for things that should have been taken care of! Not to mention how disgustingly HOT every common space is. That's right - they do not maintain a consistent temperature for the HOTEL, only the rooms have temperature control - which is crappy by the way. We kept it on 60, the lowest it would go the entire time we were there, and not one time did it shut off or ever reach more than a reasonably cool temperature. Also there is no breakfast, but they say they'll have grab and go - granola bars and fruit - yeah, no. Not one day we were there was any sort of breakfast an option. The location is good, and the parking was free and fairly easy to access during our stay, so that was a plus. When booking I noticed that they showed a nice outdoor patio area with a fire pit, plenty of seating and lighting. Thought that would be great for the kids to get some space to burn off energy while I relaxed in the fresh air. My husband is also a smoker so he could have more than just a quick puff or two in the parking lot like most places. Not so. The fire pit doesn't work, the lights were never on and the seating? Oh, it's there, but it's used the entire time by random homeless people. One of the folks was clearly mentally ill and would make loud and sudden noises and movements which scared the crap out of my kids. If you park in the back, which is likely as the front parking is very small, you have to walk through the crowd of them and I was hit on, asked for money, asked if they could help me carry things, etc. It was extremely uncomfortable. I mentioned it to the gentleman at the front desk and he just kind of said, yeah, I know and shook his head. Guess they're used to it? Speaking of being hit on, my husband was also propositioned by a group of three women when he was returning late Saturday evening. One offered anything he wanted as she was "a whole sl*t". Can't make this stuff up people. Wowwww is all I have to say. He couldn't get away fast enough, but had to stand and wait for the painstakingly slow elevator while they were trying to touch his muscles and offer services. Not sure if they were "professionals" or just desperate, but either way, the harassment should never have been allowed as the elevator is two feet from the front desk. Based on other reviews, it is obvious that there is ZERO management, and the owners lack of care is even more evident. It's quite disgusting actually considering the lengths they've gone to put up what I would definitely call misleading pictures and what they charge for this place. I actually emailed the GM while onsite, hoping to have my issues heard and addressed rather than leaving a poor review, stating the same in the email, and to this day have never heard back. To make matters worse, and the absolute last straw - today I was checking my statement online, and noticed that I was charged over $100 more than what I reserved my room for, so I called. Lex answered, looked into it and immediately took care of my refund. Lex worked her butt off the entire time we were there. It seemed no matter what time I came or went - there she was again with a huge smile and always willing to help -and apologize. She was the only bright light in this establishment. For all her efforts, she deserves all of my gratitude. The owners should be ashamed and Best Western really needs to monitor the conditions of the properties they allow to franchise under their name. I will definitely never stay here again, and I will think at least twice about ever booking another Best Western anywhere. Lex - thank you for going above and beyond and making every effort to make our stay comfortable. During this pandemic - let's not forget about these frontline workers too!!


User 24/05/2020

Every floor smelled like someone had been smoking, it wasn't awful in the room. At one point we watched someone walk from the front door to the garden door inside the hotel with a lit cigarette, staff didn't say anything to him. The garden area cant be used unless you're a smoker. Beds were comfy and cleaniclean, worked.

"If it weren't for the staff...."

rondondook, Memphis, Tennessee 19/05/2020

I wouldn't be giving this anywhere near a 5 star rating but because of the staff I would feel wrong about giving it anyless. Everyone who works here deserves a promotion or at least something! They provide services at a level a excellence i have never had a pleasure of experiencing before! They all go way out tom you feel at home. I wish I could've left them a tip, oh well the man with blondish blue hair was training a woman and I must say I regrer not getting either of their names, I couldn't believe they were not the managers. So helpful so information filled! I am in complete awe after my stay so wonderful!

"Multiple Issues"

brodybrandi1, Pooler, Georgia 18/05/2020

Day of arrival had a 2" bug in the tub, tub drain backed up to our ankles, room never got cleaned, had to keep asking for clean towels. The hotel was very short staffed. With that said, no one had time to really address the concerns of the customers. I do feel that they tried but you could tell that they were all frustrated and on edge.


jenniferhestand9, Grain Valley, Missouri 09/05/2020

Leiser time with loved ones enjoyed the thickness of the room and the staff was also kind and willing to help out in any way they could only problem I had was a wind machine did not work but besides that staff is friendly

"Big Disappointment for a Best Western Plus"

User 09/03/2020

Ive stayed in hunderdsof hotel rooms over the years as I once traveled for a living. This was a very big disappointment for a Best Western Plus. hotel. Very poor communication and service. Not worth the money comparatively speaking. Be warned they do not clean rooms at the hotel if you stay for multiple days. This was NEVER communicated in any form (by the desk clerk, via notices in rooms or after asking for the room to be cleaned). I had to ask multiple times for more towels since rooms are not cleaned daily. Checkout receipt not given under door as most other hotels do on the last day. Spiders were present in my room, hot/cold selector on the sink was backward, noise from other rooms heard, people, smoking marijuana on the patio with the smoke wafting into the room. Grass area depicted for pets is actually very small (plenty of walking areas with grass surrounding the hotel though), You have to ask, sometimes repeatedly for things to be done. What added insult to injury was the pushback fin the form of an email from the general manager when these issues were brought to her attention. The email was written so there could be only one-way communication from her, obviously meant to minimize the issues on a public website.

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Hello M3832XIstevec, I do apologize for any inconvenience you may have experienced. Like many hotels, we did discontinue the daily housekeeping service in reference to the virus and in the thoughts of keeping our guests and our staff safe. We do not deliver bills to the rooms in an effort to be a "green" hotel to help our lovely planet. I am very sorry that you did not have a great stay experience with us. That is something to try to ensure all guests have, but we obviously fell short of that with you. I am also very sorry if you felt my communication was "one-way". The surveys you take only allow me to respond to your comments, and I am not allowed to leave personal contact information. Again we want all our guests to have a great stay and hope that we could invite you back to have a much better experience.

"Nice Stay"

JDD800, Lawrence, Kansas 01/03/2020

We love this hotel and have stayed many times while visiting KU Med which is very convenient to hosptial and everything you need. Rooms are large and clean and Bath area is really large and great shower. Beds are comfortable and front desk staff are very nice and accomadating. I woul rate this excellent however were issues with breakfast in morning. At 8 AM they were completely out of all hot items and coffee and could not find the attendant so went to front desk. The found person and took about 20 minutes to get restocked.

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Hi JDD800. I am happy to hear you enjoy our property, but I am very sorry that you experienced an issue at breakfast. I apologize for any inconvenience that may have cause you especially at the beginning of your day. I will definitely get this issue situated so we do not continue having it. Thank you for your remarks and we look forward to having you back soon!

"Best Hotel in the plaza area"

User 24/02/2020

The stay for the money this is where you want to be. They make sure your every need is handled. They have anything you want. No problems at all. If anything happens or you're unsatisfied in any way they make sure to fix it right away. You will feel Rich even if you can barely afford your trip. Don't miss out, stay here!

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you so much earltanderson for your kind review! So glad to see you had a wonderful stay with us and we hope to see you back soon!

"Just what we needed"

nbrock, Avinger, Texas 23/02/2020

This small, friendly place was perfect for our trip to a High Kings concert in Kansas City. Everything was clean and quiet, the room was comfortable, and the location was convenient. Breakfast was very good. The choice of pet friendly rooms in an isolated area was great, and there were plenty of places to walk the dogs nearby.

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you so much nbrock for your kind words! From all of us at the Seville, we are so glad you had a great time and hope to see you back with us soon!

"Terrible Hotel. Save your money"

KUnate53, Wichita, Kansas 18/02/2020

Awful hotel! Front desk was rude. They couldn't care less. Hotel Poorly maintained. Room phone didn't work, talked the front desk and I got a shrug. Room had a jacuzzi tub, but no way to plug it. They have me tape to tape up the hole. Ice machines didn't work. I deserve my money back. Plus the place smelled and walls are paper thin.

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Hi Nathan, I am so sorry to see that you did not have the best experience while staying with us. I can assure you we take all of our guests concerns seriously in order to make sure we solve your issue quickly and to your satisfaction. I will be sure to share your feedback with the proper departments so that we can understand how we could have made your overall experience better. We do hope that you will return to give us another opportunity to impress you.

"HOA trip"

User 15/02/2020

Hotel location fit our needs well for 3 night businesses trip. Sean at the front desk was Excellent in his service, friendliness and attention to our requests. He also had a variety of recommendations for "Good" food deliveries when I arrived late after a long drive my first night.

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you so much Evetraveldaily for your wonderful feedback! Sean is a great resource for guests and all the wonderful things to do in Kansas City! We are glad you had a great experience during your stay with us and we hope to see you back very soon!

"Sketchy location and rude service"

Lukeduke95, Omaha, Nebraska 15/02/2020

Upon arrival, my wife and daughter who were traveling alone were placed in possibly the worst room possible - front desk person, Sean, blamed that on my wife for not booking directly with best western, in his words, sorry but you just have to eat the charge. Let's just say the pictures on the website aren't even close to what their room looked like, for example the windows were crank out on the first floor, you walk through 2-3 automatic doors which apparently don't lock to prevent any random people making it your hotel door, etc. It'd be nice if they posted realistic pictures so people not familiar with the area could make an informed decision vs relying on unrealistic pics best western chooses to use. Maybe they could use my 200 bucks to pay for more professional desk help.

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
I am so sorry Lukeduke95 for your overall experience while staying at the Seville hotel. I'd like to apologize for any inconvenience you may have had. Please know that we take security extremely serious at our property and ensure every day that all our guests are safe and having a wonderful time. I do hope that you and your family will come back and give us another opportunity to impress you.

"Nice hotel"

brste1, Trenton, Missouri 11/02/2020

Stayed at the hotel to attend the chiefs parade. Staff were very friendly. The room was clean and comfortable. The breakfast room was busy, seemed a little small for the size of the hotel. Would stay here again.

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you for your feedback brste1! We are so glad you had a great time at our hotel during the very anticipated Chief's parade! We hope you will come back and stay with us again soon!

"Entrance dark and 2 obscured steps can cause falls."

MrsO_5, Troutdale, Oregon 11/02/2020

I guess this was business to see my surgeon. I didn't get to see him due to ambulance taking me to another hospital. I booked 1 night which morphed into 2 because of pain. Return trip home was long and now I have to return for my surgeon.

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Hi MrsO_5, I am the manager you spoke with throughout your stay. I do understand that you had an unexpected issue during your stay with us, but we do our absolute best to be as accommodating as we could be as well as offer assistance for anything you may have needed. We all sincerely hope that you are doing better and are having fun using your new sewing machine!

"Very nice staff"

User 09/02/2020

I was a little disappointed in the facility. With the Best Western name, I expected more. We had a coat hook coming away from the wall, and the bathtub faucet wasn't stable against the wall. The hotel itself was very nice. No pool or hot tub. Breakfast was OK, could have had more choices. Front desk staff were all pleasant, but Sean was a prince. He helped more than all other staff combined, from suggesting places to eat to printing a paper I had for school, he did it all for me. Thank you, Sean!


lmtravis23, Enid, Oklahoma 13/01/2020

I have stayed at this hotel prior to my most recent visit, with no problems. However, this visit, there were incidents in the back parking lot were thief's broke out windows and stole items from cars. When addressing this with the front desk, the he simply replied, "What would you like for me to do about it?" This is not okay.

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Imtravis23, we take all concerns about and surrounding our hotel very serious and work with each guest who may have/had an issue. However there are times that unfortunate things happen that is beyond our control. Thank you.

"Beware of this hotel"

troydhorton, Celina, Texas 12/01/2020

This hotel is about a quarter mile from the country club plaza however is on the border of a very seedy part of town. Our vehicle was one of several that was broken into and burglarized overnight during our stay. When we mentioned it to the front desk staff, we were told that we were lucky because someone else suffered far more damage and “we can't afford security staff to prevent break ins”.

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
troydhorton, we are truly sorry any inconvenience you may have experienced, however sometimes unfortunate things do happen when you are visiting a larger city area. I do hope that you were able to obtain a police report to help you. And I wish you the best of luck.

"They had my back."

User 09/01/2020

I came into my reservation when my apartment was flooded Christmas night. Thankfully, Jay was waiting at the dest the moment I stepped in the door and got me sorted out immediately. A stressful situation turned into one where I could get a good night sleep and be well rested for challenges ahead. During my stay, Sean and the team were able to get any and all requests I had met promptly (even lending me tools when my license plate came loose). I often had to extend my stay right at the last minute due to further complications with my situation, but I was always able to easily get my stay extended when I needed it. My room was kept in excellent order despite my extended stay and there were always hot scrambled eggs waiting for breakfast in these trying times. All in all, with an attentive staff and excellent amenities, I wouldn't mind revisiting under better circumstances. That said, if you're in a pinch, this is the place.

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you so much bowmanjonathan2017! So wonderful to hear that Jay and Sean took care of everything you needed to ensure your stay with us started well! I will be sure to share your wonderful comments with the staff to know how great they made your experience. We hope to see you back soon!

"Great place to stay!"

barnes1322, Saint Louis, Missouri 30/12/2019

I would definitely recommend staying here. close to shopping and restaurants. Clean and staff is always friendly and helpful. Breakfast is pretty good. Close to Country Club Plaza. I felt very safe in this area.

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you so much barnes1322! We are so glad to hear you had a wonderful stay and we hope to see you back soon!

"Surprisingly ordinary"

edieann, Denver, Colorado 29/12/2019

We almost always stay in Best Western Hotels on our car trips and almost always give a 5 star review, so three stars is not the norm for us. Dark room with minimal lighting; furniture, carpet and bed covers all brown; curtains gray. Felt like a cave. To top things off the bathroom exhaust fan goes on with the light and is something I would expect to hear in a factory where employees have to wear ear protection. We like to leave the bathroom light on at night, but the exhaust fan made that totally impossible. Comfy bed and pillows (4 on each double bed).

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you edieann. We greatly appreciate your feedback. We will look into making some adjustments to improve. We do hope to see you back soon!

"Great location and service"

RetiredEngTeacher, El Dorado Springs, MO 25/12/2019

We always stay here when in KC because it is located midway between Crown Center and the Plaza as well as being close to Westport. The beds are comfortable with nice sheets, towels are fluffy, breakfast always have great items including a fresh yogurt machine this time. Decor is upscale; back outside area is well landscaped and has nice lawn furniture. Backside of hotel is quieter since hotel is located near a fire station and a hospital.

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you so much RetiredEngTeacher! We love to hear and see your wonderful stay experience. We hope to see you back very soon!

"Friends in their 70's!"

User 25/12/2019

Perfect Kansas City Plaza area hotel! Great hotel, great amenities, great staff and a great breakfast! Easy access to the Plaza area and midtown including the famous Union Station, historical monuments and restaurants!

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you so much Patricia S! So great hearing you all had a wonderful time while staying with us. We hope to see you back very soon!

"The Best Hotel in KC for over all experience!"

rickstrack46, Bella Vista 17/12/2019

With family in KCMO we are in the Plaza on various occasions and anytime our kids houses have more guest than rooms, we always pick the Best Western Seville! You get better personal service, rooms and breakfast at this hotel! You will not beat this hotel anywhere at the prices you find here. Plus the keep all pets and pet owners on the first floor which really works great for all the guest! The outside pet area is always clean. Great job Serville, you deserve your five stars and more! Sincerely, Rick Strack

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you so much rickstrack46! We really appreciate your feedback! So great to hear that you had a wonderful stay with us and felt our personalized service. We really hope to see you back soon!

"Family weekend"

MissouriParty, Nevada, Missouri 14/12/2019

We spent the weekend with family. We chose the hotel because it was pet friendly. The location is close to both Westport and Plaza. The motel could use some updating but it was clean. The staff was very accommodating and very friendly and the continental breakfast was very good. Normally o dont eat the continental breakfast but was pleasantly surprised.

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
So wonderful to hear MissouriParty! We are so glad to hear that you had such a great stay with us! We hope to see you back very soon! Happy Holidays!

"One night in KC"

Carl L, Philadelphia, Pennsylvania 13/12/2019

Took advantage of a free night voucher to stay at the best Best Western in KC and was very happy with our experience. Near the Plaza with plenty of parking and comfortable rooms. Everyone was so friendly and the breakfast went above and beyond what we were expecting at a Best Western Plus. Would not hesitate to go back.

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you so much Carl L! Your feedback is wonderful and I will be sure to share with everyone that works here! We do our best to make sure amazing guests like yourself have a fantastic stay. We hope to see you back very soon!

"Bed Bugs"

leeshelou, Wichita, Kansas 02/12/2019

As soon as the lights went, climbing into bed, adjusting pillows and there is a bed bug on the pillow. The staff was still friendly about the situation. The lobby area was nice but the rooms were older and need to be renovated. No pool and the waffle machine was out of order.

"Friendly staff, good accommodation "

jennycQ5505ZU, Ozawkie, Kansas 01/12/2019

Small but very convenient location makes up for lack of some amenities. Good breakfast, comfortable room. Housekeeping forgot to make up our room one day; they were stressed by holiday and game day weekend and couldn't turn the rooms fast enough. Mgt needs to hire temps for those occasions. Otherwise great service and friendly staff

"Very Comfortable"

Shannon K, Hutchinson, KS, United States 29/11/2019

Great place to stay when in KC downtown. Friendly staff, good beds, and quiet rooms. Parking is limited so arrive early if possible. We are always recognized whenever we stay at this inn which is often as it is within a few blocks of our daughter's home.

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you Shannon K for your great feedback! We are grateful that you come back and see us every year. Hope you had a wonderful holiday and we can't wait to have you back soon!

"Look no Further!"

User 23/11/2019

I don't like having to figure out which hotel to book in any city, so I usually scroll reviews and look for keywords like, ‘continental breakfast,' ‘waffle maker,' ‘clean,' ‘friendly staff,' ‘pet friendly,' and ‘good/great location.' Good news! This hotel has all of my important key words, and some seriously awesome staff! Shoutout to Sean for making check in and lodging so easy, and being my KC trip guide throughout our stay. The entire staff was so helpful, and Jay made our pups feel like they were on their own little vacation. Can't wait to come back!

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you so much aclope for your wonderful feedback! We hope to see you back soon!

"Great Manager"

User 22/11/2019

I highly recommend this hotel for a number of reasons. It's a wonderful facility in a great location (the Plaza) and the staff is very friendly. They seem to be very focused on delighting their customers. The manager, Kay, went above and beyond for me during part of the time I was there with vertigo. Can't say enough good things about this location.

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
I hope you are feeling much better, I'm glad I could help you during your time away from home. We hope to see you back soon! Wishing you well!

"10/10 Would Recommend"

User 21/11/2019

Absolutely fantastic stay; the staff is so pleasant and welcoming, and Sean doubled as a concierge in suggesting places to visit and restaurants to try. He made checking in and getting settled much easier than we were anticipating with two doggos in tow. We will be returning, thanks Sean and staff!

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you so much ChrissyLue72! Sean is fantastic and so wonderful to hear that he made your stay that much better. We do hope to see you back soon!

"Lacks Hospitality"

183vickie, Wichita, Kansas 18/11/2019

It is fantastic that this property close to The Plaza in Kansas City offers free shuttle service in a 3.5 miles radius. However, make sure you find out specifically how to use the service. It was NEVER explained that the shuttle only operates every hour on the hour, starting at 4pm. We had a 5:00 dinner reservation and would have had to leave at 4:00. When we found out, it was suggested that we sign up for the 5:00 shuttle and call the restaurant to let them know we would be a few minutes late. We drove ourselves, after looking forward to using the shuttle service.

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
I am sorry 183vickie for the shuttle issue you experienced. Your feedback will be shared with the front desk staff so that they can understand how important it is to ensure our guests are knowledgeable about how to best use our complimentary shuttle. We greatly appreciate your feedback and will use it to get better.

"Great hotel!!"

User 15/11/2019

The Best Western Seville Plaza is a great little place for overnight stays in KC. I stay there frequently and enjoy the staff and hospitality. The location near the Plaza is nice with good dining options within walking distance. Parking is easy with available parking in front and back. Breakfast are good despite a small area for breakfast. Linda, the night and overnight front desk employee, is awesome!! This hotel is a great value compared to some of the mediocre expensive hotels in the area.

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you so much mljahwk! We look forward to your return soon!

"Great Best Western Experience"

erlincpm, Saint Louis, Missouri 02/11/2019

Best Western Seville Kansas City! Excellent Service, great location, wonderful supportive staff, great parking. Accessible to parks, restaurants, museums. Feels like home. Good breakfast. Love their bathroom soaps. Love the ambiance.

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you so much erlincpm for your wonderful comments! We are so glad to hear that you had a wonderful time during your stay with us. We hope to see you back soon!


User 31/10/2019

I stayed at the hotel a and when I left I noticed red bites all over my body. I contacted the hotel to speak to the general manager to discuss this incident so no other customers had to go through this. I did not receive a call back. I called the corporate line and they were helpful with getting an incident report going. I called the location over 15 times and emailed the GM and still never got a response back. After 3 weeks I got an email from the corporate office stating the did a check and didn't find any signs of bed bugs. There was no answer on what steps they took to find out they did not have a bed bug issue. When, sure enough I have proof on my body and my clothes that there was. I had to throw away two suit cases and over $1200 worth of clothes. So when you are looking to save money on a hotel. I would not choose this place. Embarrassing management.

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Mr. Ryan F, I'm sorry you felt that your complaint was not dealt with well, however we did communicate with you through Best Western Customer Service which is where your complaint originated from.


psherwin23, Union, Nebraska 28/10/2019

The room not only was dirty, but no working light fixtures in bathroom, missing toilet paper holder, and a pull out sofa for child couldn't be used, since the bed was placed so that the sofa bed would not fully extend. Child sleeping on uncomfortable couch all night was not a pleasant experience. Took 1 1/2 hours to check in and then 1/2 hour to check out.

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Hi psherwin23, I am so very sorry to hear that your stay was not a good one. We absolutely want every guest to have a wonderful and enjoyable experience while staying with us and I sincerely apologize that we did not provide either for you. You can be sure that I will be sharing your feedback with my entire team so they understand where we need to improve to keep valued guests like you coming back. I do hope that you will give us another opportunity to impress you in the future.

"Great location, but Terrible Customer Service"

User 20/10/2019

The issues all started at check-in. We had called and asked to see if we could get an early check in and were told that we'd have to call back around 1-2 pm to see if they could make that work. That didn't work for us because of our plans that day, so we showed up to check in around 4:15, check in was supposed to be at 3 pm. They told us that they didn't have a room ready for us yet and that we would need to wait in the lobby for a bit while they finished getting a room ready. It was just about 5 pm by the time we finally got a room. Then when we went to take a shower, the water was either ice cold or scorching hot. There was no in-between. It was impossible to take a relaxing shower without freezing or burning your skin. We only stayed for one night and didn't have time to have them get someone to come fix it before we had to check out, so we decided to let them know about it at check out. We didn't even get an apology about it, just an "Oh okay, I'll mention it to them." We paid $217 to stay one night at a place that was 2 hours late getting a room ready and we couldn't even shower. I was very unimpressed and will not stay here again.

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Hi StaceyKennemer, First let me start by profusely apologizing for the issues you experienced while staying with us. We do our absolute best to honor our guests request of early check-ins, but it can be a bit difficult on the weekends as guests checking out tend to move a bit slower for our 11am check-out time. Even with that, the customer service you experienced should have been much better as that is how the desk has been trained. Your experience should have not began that way. Obviously the water issue did not make things better, and again my desk staff failed to help. I would like to offer a refund of $50. In order to complete I will need to get the full credit card number and expiration date from you that you paid with. You can email me directly at with the info and I will get that completed for you. Again I am very sorry for what you experienced and hope that you will give us another opportunity to impress you at a future date.

"Average stay, thin walls, aging bathroom"

Redleg93, Maple Grove, Minnesota 19/10/2019

Stayed at this hotel for the convenient location. Very nice lobby and solid front desk service. Average room and older bathroom. Thin walls - woke up early to my neighbors having a conversation. Average sleep quality. Average breakfast. Didn't use Wi-Fi. Patio right outside my window. Wouldn't stay here again.

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Hi Redleg93, I am so sorry that your experience with us was not a positive or enjoyable one. I will be passing on your feedback to our team in an effort to fix some of these concerns as they are completely valid. I can only hope that you will give us another opportunity to impress you in any future stays to Kansas City.

"Customer Service is TOP Priority"

ruvtoeatpetfriendly, Lees Summit 18/10/2019

We stayed here for the location - close to the plaza, not to far from downtown. The rooms were spacious enough to bring in the hair/makeup salon team to get the bridal party ready for the big day. But, it was the customer service that really "WOWED" me. Will definitely stay here again.

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you so much ruvtoeatpetfriendly! We are so glad to hear about your wonderful experience during your stay with us! We hope the wedding was amazing and hope to see you back again soon!

"Very impressive stay"

User 17/10/2019

From the moment I checked in, I had a wonderful expereince. Gentleman at the front desk's name was Jay, was a very helpful and personable individual. He made me feel very welcome and this was my first time staying at this hotel. Room was clean, bed was super soft and comfy. Lovely view from my window. Really, really enjoyed myself.

"Great location near the Country Club Plaza"

FamilyTravelFan, New Mexico 10/10/2019

We've been staying here a few years now and really love the location. There's new ownership though so we feel the overall quality and friendly vibe has diminished a bit. Most of the staff has changed and we used to feel like family when arriving; now we're more like any other guest. Thank goodness Jay is still there at the desk and driving the shuttle. He's very welcoming and super helpful. This is a pretty pricey area though so it's definitely a deal for the price and convenience.

"Great Stay, close to KU and many dining options"

577scottking, Saint Louis, Missouri 07/10/2019

Great staff, very helpful. Room was nice and well taken care of. Parking was good. Snack station has many good products if you do not want to get out in the traffic. Room are big with extra chairs for relaxing. I will return on my next KC trip

"Not good!"

User 28/09/2019

This hotel smells weird and is on a very busy road, so you hear everything. The staff was not helpful when issues came up and couldn't manage to print a receipt. The elevator is very slow and parking area is very limited.

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Hello mdavis26623, I am so sorry to hear that you had such a bad experience while staying with us. I sincerely apologize for any issues you brought to the staff that they did not address immediately and with sincere concern. And I completely understand your frustration regarding the speed of the elevator and and parking. I thank you for your very valued feedback and will be sure to pass it on all to the staff for them to understand that we did not exceed your expectations at our property.

"Horrible customer service"

User 21/09/2019

I reserved a room with 2 beds for my granddaughter for a 1 night stay on September 7th. It was her birthday and I made the reservation online. I also spoke to Shawn several times to make certain my debit card aurhorization was received and everything was a go since I live 1700 miles away. Upon check-in, she was told that the room was not availabe due to a maintenance issue. She called me, and I spoke to the desk clerk Shawn explaining the issue to me. I reserved a room with 2 beds because there were 3 girls traveling. He informed me that I can either take the king room or look elsewhere. I thought that was rude to say. I worked at the Hyatt Regency in Kansas City for many years, and would have never said that to a guest. Shawn offered a reduced rate for the inconvenience that I have not received. In total I made 9 calls to find out why I have not received the refund. I also spoke to Kay, the general manager who indicated that the clerk made a mistake and she will take care of it. Now when I call I do not get to speak to her again. Seems that she is always in meetings when I mention my name. So 2 weeks later I still have not recived a refund. I have the funny feeling that if my granddaughter and her friends were any other race than african american we would have not had this issue. I feel that this hotel has poor customer service, a very rude staff and does not appreciate african american guest. I have travelled extensivly in the US and abroad and have never had such experience. I am educated and work for a fortune 500 company and my grandaughter is a para working with disabled children. So not all african american guest will do drugs and trash a hotel room. All we expeft is the same courtesy as all other guest.

Stay57064421525, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Good Afternoon, It is quite unsettling to hear that you had such a disappointing experience while staying with us. I am do sincerely apologize for any issue I or my staff may have caused, I assure you it was not intentional. We do strive to ensure every guest has an amazing experience at our property no matter the occasion. If you would, kindly provide me with the name on the reservation as well as the amount your refund was to be for and the best contact number for you and we will get the issue resolved. Again, my apologies for any of the inconvenience you have experienced.

"Great location, nice staff, free shuttle is a nice touch!"

Barbara V, Tulsa, Oklahoma 11/09/2019

The location is perfectly situated between the Country Club Plaza and Westport, and we also walked to the Nelson-Atkins Museum of Art. They offer a free shuttle, although we didn't use it since we walked everywhere. Breakfast was only okay, but it was free. Also, free parking, but it is limited ... just a heads up if you come in late at night. Staff was nice. Also, free wi-fi. For such a small place, it offered some nice perks for a cost-conscious traveler. Oh, and the beds were super comfortable. We'll be back.

"Solid Hotel with Friendly Staff"

User 11/09/2019

Very Friendly Staff, we enjoyed our stay here very much. Altough the Hotel is not the most modern one around, it is a great deal and rooms are being renovated at the moment without impacting us in any way.

"Poor communication"

User 02/09/2019

We were not told the hotel was under a remodel. Hallway was a mess. Booked for off street free parking, but had to park on the street. Breakfast was very good. Rooms were ok. Would probably look else where first.

"Free Shuttle Pushes Up To 4!"

jtbldb, Dunedin, Florida 31/08/2019

Room and lobby were clean. Price was right. Breakfast below average.. But included. Bed was comfortable but pillows are small.. Good thing we brought our own. Desk workers were helpful. Only issue was the bathroom electrical outlet kept switching off while trying to dry my hair.. But I didn't report it. Parking could be an issue.. We got there early and had a spot but if you arrive later not sure where you would park. We were told it might not be wise to walk around at night in the neighborhood but the hotel offers a free shuttle! And the driver gives you his number to call him when you need to come back! That was amazing.

"Bittersweet Memory"

TruthBToldStPete, St. Petersburg, Florida 22/08/2019

Hotel is under reno. GREAT location near the fabled Country Club Plaza within easy walking distance. Small footprint feels intimate. Left a shirt in my room. No sign of it when I called to inquire! How is that possible if the subsequent guest didn't take it or turn it in and the housekeepers were the first ones in the room upon my departure! Strange! My last time here!

"No parking was a big turnoff!"

mlee570, Wichita, Kansas 18/08/2019

Check in went well. Nice woman working at the front desk. Room was average. BUT when we got back to the hotel around 11:30 there was zero parking. They are in the middle of downtown so we expected some overcrowding. You have to drive around the back in a residential neighborhood to the parking lot. They gave us a parking pass for that specific parking lot so you would think they would only give so many out? But nope, zero parking! I run in to the office to ask where else we can park. The woman treats me like an idiot and goes "The back parking lot" with a "duh" attitude. I tell her it's full. She acts as if she doesn't believe me. Then she says if it's full we will just have to park on the street on one of the side streets around the hotel. Thing is there are homes all along the streets and all of their residents use the street to park. So we had to park on the street 3 streets over in front of a store. If I am paying over $100 for a room, I expect a place to park that isn't a dark, empty street several blocks from the hotel. Not acceptable!

Luther S, Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you for choosing to stay at the Best Western Plus Seville Plaza on your recent trip to Kansas City! Parking is definitely at a premium in this area and we do our best to monitor the situation nightly, however we cannot always predict how many cars will be brought with each guest. The last few weeks we have had parents dropping students off for school having multiple cars per guest room. More concerning is how you were made to feel and I truly apologize for that. Rest assured that your comment are being taken seriously and will be addressed appropriately. Please let me know if you have any questions or will be back in the area anytime soon. Kindest Regards, Susan Cain

"Our KC stay in the Plaza"

User 17/08/2019

A quaint and unique hotel that has the best client service of any hotel! Front desk is all gold! We will always return to this Best Western! From the time we walked in the front door to our departure, all we experienced were smiles and offers to help us!

"Nightmare.....incompetent staff"

User 23/07/2019

After one week, I am still waiting for my receipt to be emailed. First the lady could not print my receipt at check out...and said she will email....but I have not received any email from them. I have to stay in KCMO frquently...I will never stay at this hotel again.....ever. I promise.

"Rude day shift front desk staff."

CardsStl93, Seattle, Washington 22/07/2019

Stay away from the day shift front desk staff. I believe her name is Shantay or something similar. I reserved a pet friendly room and upon arrival I was told I would have to pay more money for a pet fee because I didn't reserve a pet friendly room. I explained that I requested a pet friendly room. She wouldn't take anything into consideration. She was right and I was wrong. Today I called the front desk to confirm my cancellation of another upcoming trip. Again, there was an issue. She stated that it had not been cancelled. I knew immediately by her voice and her rude attitude that I was speaking with the same person as the prior incident. I asked her to confirm her name and for proof that this reservation was going to be cancelled. She hung up on me without giving any information or resolving any issues. I have made repeated phone calls to this hotel front desk and she will not answer the phone. Based on the reviews, it seems like I'm not the only person who has had the unfortunate luck of this rude and unprofessional employee. I have currently cancelled 3 nights at this hotel because of her attitude. Well, I'm attempting to cancel the 3rd night. It's difficult to confirm considering she hung up on me.

"Shuttle guy rocks"

User 09/07/2019

First time in KC for the holidays.. The hotel was better then what we thought for a Best Western . Breakfast was OK nothing special but for a Best Western it gets 5 stars , staff was friendly Shay was helpful. We stayed over the weekend . Not knowing that there was a shuttle we took advantage qof it all weekend the shuttle guy Jay made our stay even worth it with his knowing of KC like a mini tour guide.. We enjoyed the PNL and Westport areas. Thumbs up to this location..

"Best Western staycation"

Mobile21986820555, Kansas City, Missouri 06/07/2019

I decided our anniversary treat should be a hotel room with an in-room jet tub. Found it here! Had a lovely get-away without a long drive. Had lunch on the Plaza, watched Star Wars movie marathon, very fun

"Great location-Great value!"

laurannt, Boise, Idaho 01/07/2019

In an area plagued with very expensive hotels...this one is a nice option! Very clean rooms, comfy beds and a great, convenient location just north of the Country Club Plaza - easy walking distance. They were in the process of preparing for a remodel - new paint and carpet - I think those things will add so much. I would suggest asking for a room on the east side away from the Main Street traffic. The breakfast was well above average for included hotel breakfasts and OH...the staff is SUPER friendly and helpful!

"Enjoyable stay"

428russellm, St. Charles, United States 28/06/2019

Convenient location for my needs. Close to Country Club Plaza. Better than average breakfast. Staff friendly and helpful. Would recommend this hotel for someone who wants to stay in that part of Kansas City.

"Very nice location"

X9337GUkens, mpls, United States 24/06/2019

This is a very nice hotel in a great location, they have updated most of the hotel and it looks very nice. the courtyard was a great place to sit and enjoy the evenings. The shuttle service to the local area was a great addition

"First and later impressions"

Tamra316, Grosse Pointe Farms, Michigan, United States 23/06/2019

We were in town for a wedding and while most of our relatives stayed at the Intercontinental, we opted for something less expensive with more options (i.e., free parking and breakfast). As we approached the hotel from downtown, I immediately became apprehensive; the surrounding neighborhood looked sketchy. The afternoon receptionist was not overly welcoming. The view outside our room facing the street was less than appealing. Toilet paper holder was loose on the wall. Maintenance person came in to fix toilet seat claiming someone had complained (I didn't and neither had my husband). Turns out, it was a quick walk to the Country Club Plaza and totally safe area. The evening receptionist was super friendly and chatty. Breakfast went above my expectations, with eggs, sausage, hash browna, juices, cold cereals, yogurt, fresh fruit, waffles. Coffee in room was outstanding. Shampoo and soap had a wonderfully citrus-y smell. Towels were generously sized and thick. Bed was very comfortable. Would I/we return? No doubt. First impressions can be deceiving but they are important.

"Worst western"

Pack54304, Green Bay, Wisconsin 19/06/2019

This place is filthy. Air conditioner not working, shower leaked, slow drains. Staff non attentive. There are much better hotels nearby. Avoid this place. We tried 3 separate rooms. Left after 1 night. Don't let the strong airfreshioner make you think it's clean.

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
I am sorry that your stay did not go as planned. I will work with all of the staff to assure the highest level of service, and make sure that our housekeeping and engineering staff verify all items in the rooms are in proper working order.

"Nice Hotel, great location"

kdhl100, Mississauga, Canada 19/06/2019

Very nice, clean hotel. The room was fine. Breakfast was good but could use additional seating. Service was superb. Parking is available at the front and the back. Quaint little sitting area at the back. However the best feature is the location. Close to the trendy Seville area and walking distance to the museum area including the Atkins Nelson and Kemper.

"Could be cleaner"

User 16/06/2019

Nice hotel for the weekend. Whirlpool room are ok. Room was quite. Hotel is close to County Club Plaza and other attractions. Convenient location. Stains on bed skirt. Staff was polite and helpful. The parking is very tight. The Quick Trip next door is busy and very loud at night. Breakfast is ok,basic. gym ok basic. Elevator is slow. Stair and entrance didn't see handy cap entrance. Rate 3

"Nice hotel!!!"

ethan1laney, Leesburg, Alabama 15/06/2019

This hotel is in a really cool part of town and is very stylish! All of the staff was extremely nice and welcoming! The rooms were spacious and had very soft beds but had a weird odor. I wish there had been more options at breakfast, as they only have biscuits and gravy on Tuesdays... there were only two towels, so I had to go get an extra from the lobby, but overall, this hotel was great and I would stay here again!!!!

"Great stay"

User 10/06/2019

We had a night out to celebrate our anniversary so wanted a place close to westport and this spot was perfect. They even had a free shuttle that will take you anywhere within a 3 mile radius which was perfect. Staff was friendly I would definitely recommend this hotel.

"College Trip"

megberk_44, Spencer, Indiana 08/06/2019

My daughter and I stayed 2 nights at the beginning of June. We we're in town to visit KCAI. Checking into the hotel was very easy. Shay and Jay were very polite and friendly. We were on the fourth floor and one of the major things I noticed was how good the hallway smelled! Our room was clean and perfect for our stay. Breakfast was typical and there were different selections each morning. Parking was not an issue and we always had a spot in front. The hotel is located within walking distance of a Starbucks and QT gas station. We really enjoyed our stay and if my daughter chooses KCAI, this will be the hotel I stay in for visits.

"Great Hotel and Staff!!!"

User 06/06/2019

This hotel is absolutely wonderful. Beds were comfortable and breakfast was amazing. Staff was very helpful. We love it here as we have stayed here before.. Parking is of course tight it's a small property. Right off the plaza mins away from westport and downtown. We took advantage of the shuttle while we were here and Jay the shuttle driver made our stay even better with his knowledge of the city and warm personality. We will be back later this summer to visit family, and we hope to see Jay around. He seems like he keeps the property live with full of energy.

"How does this hotel have such a high rating??"

dgcali2011, Newport Beach, CA 03/06/2019

Our family of four (incl two children) stayed in a double room at this hotel. The chain's website offers photos that make it seem much nicer than it is. Here are the key issues we had with the place. - Terrible smells. The hallways are so heavily perfumed with an inscrutable mix of cleaning products and room 'fresheners' that can make your allergies go crazy - Uncomfortable beds. I've traveled to countless mid-range budget hotels and can't remember ever having such terrible beds. You feel every. single. spring. - Stinky bathrooms. The room's restroom had an odor of its own, with it smelling freshly 'used' at one point despite anyone not actually using it... - Parking nightmare. There is a small front lot and slightly larger back lot, neither of which mattered as we had to park on the street two out of the three nights we stayed here. Hard to tell how safe that is but it didn't seem like the kind of place you'd want to park your car overnight. - One tiny elevator. One elevator serves the hotel. It's small and slow, and you may have to squeeze in with the maintenance cart a couple of times. - Street noise. We were on the fourth floor (top floor of the hotel) and this did NOT do anything to spare us from the noisy motorcycles and street traffic that kept us up every night. There is no opening or closing the window, so no remedy here. There are some minor redeeming factors here. If you're a smoker you'll like the back patio (or you'll hate it if you're not). The breakfast is fine. Still, I say pay the extra $20 a night and get yourself something much better.

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
I am sorry that our Hotel did not fit your needs. I will get with our Housekeeping Staff to find alternative measures to keep our Hotel smelling fresh and clean.

"Excellent stay for our ball team!"

WorkinAtIt, Kelowna,B.C. 01/06/2019

Last week my sons college prep baseball team traveled to Kansas City from Kelowna BC Canada. I was unfortunately not able to go myself but I heard nothing but good reviews from the team, coaches and parents who did. Firstly upon arrival in the middle of the night the front desk person treated our boys to pizza and waters! So unexpected and appreciated! The breakfast every day was great. And when the Kansas City Royals game and tailgate party the team was supposed to be attending got canceled due to tornado warnings the hotel accommodated the party happening there on short notice. Thank you so much for treating our team with such hospitality! We will be back next year! The only thing missing was a pool. ;)

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you for letting us know about your son's stay! They were a great joy to have here at the hotel. I hope the tournament fared well for them.

"Family wedding trip"

un2jc2, Albuquerque, New Mexico 31/05/2019

My sister and I stayed here overnight after a family wedding. The front desk service was okay. The morning we checked out, the person at the front desk left right around checkout time and took a little while to come back. The bed was comfortable. The breakfast was very good. The room seemed a little rundown and the carpets in front of the front desk were dirty.

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you for letting us know about your stay.

"Great location, service & breakfast"

HuskerMama7, Lincoln, Nebraska 28/05/2019

We love staying at The Seville. We can walk to The Plaza or Westport it take a shuttle. The breakfast is always good, and the fitness center meets our needs. Love that there is a mini fridge in each room, and a nice courtyard to eat breakfast or enjoy an evening cocktail.

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you for letting us know about your stay! We look forward to your next visit!


User 28/05/2019

Service, and location are excellent! This place is a great value for the price. Very satisfying service made by their staffs . Very comfortable rooms. I'll be recommending this hotel to my other friends and relatives.

"Adequate for a night"

User 20/05/2019

One thing about this place was the incredibly comfortable bed. I seriously did want to get up. Other than that, I'd never stay there again. The people next door kept me up until 2:30 a.m., the coffee pot didn't work, and the pictures online were completely deceiving. What appeared to be a nice patio was actually a smoking table on a broken concrete next to the parking lot and ugly back property. The front patio was also hideous and next to the street (no trees or garden like you see in the pics). The area was a little sketchy and super noisy in the morning. No pool or sauna, and the fitness room is a joke. I don't think it's been used in a decade.

"Wonderful Location"

sdherr, Cook, Minnesota 18/05/2019

The Best Western Plus Seville is located very close to the Country Club Plaza which provides premium access to shopping and dining in the Kansas City area. The hotel was clean and is undergoing some updates which will make it even nicer. The updates did not distract from our stay. The only amenity that we thought needed improvement was the parking. It is very limited in front of the hotel with easy access while the majority was in the rear which required carrying luggage down and up an outsIde staircase. The staff was friendly and helpful. Overall we would recommend this hotel if you are visiting Kansas City and would like access to the Plaza.

"It's ok, a but down at the heel."

User 15/05/2019

Nice location, but in need of refurbishment. Kansas City adds a boat load of taxes which are not mentioned in the booking. If it is mandatory it should be mentioned. Don't appreciate it. Ventilation system used by Best Westerns is terrible. Those heat pump things in the wall and windows painted shut..

"Renovation required! ASAP!"

igorboston, Sharon, Massachusetts 07/05/2019

I spent couple nights in the hotel. It has good location, but it is way too outdated. It smells... bad... especially the hallways. Room furniture looks very tired. I rate it 3/5 because they understand it as well and there is a sign in the lobby saying that some updates are expected, otherwise it would be less then 3/5. It is the cheapest offer in the area but my understanding - experience is not worth saved few bucks. Also, shampoo they provide is in very tiny bottle. It is not about quantity. It is about usability. I'd rather use a dispenser in the shower but not this thing.

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
We are in the middle of a renovation to make our Hotel a comfortable place to stay! I hope the next time you are in KCMO you will check us out and see what we have done.

"Wonderful Find!"

SuzieQ-Matt, Branson, Missouri 03/05/2019

We decided last minute to stay in KC from visiting our daughter rather than a 3 hour drive late at night....she is close to this area...we missed it driving by the first time, and on way back, wheeled in to check rates. The front desk clerk was super sweet and helpful and gave us a great Sunday night rate. We had a king room. It was easy to find and bed was so comfortable we didn't want to get up! Spacious and clean was the room. Bathroom clean and nice as well. We didn't try the breakfast, but plan to the next time. The front desk staff on check out was extremely friendly as well. We have always had good experiences with Best Western, and this was no exception. In fact, we booked for October when we will be in town for the CHIEFS!! Lots of neat shops and eateries nearby in the old Westport area as well. A hidden gem that we were thrilled to discover and can't wait to return to! Thanks for an outstanding stay!!

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
This is wonderful to hear! I am so glad you found us, and that we will see you again in October.

"Hotel is comfortable"

User 03/05/2019

Good location with close proximity to Country club Plaza where there are many restaurants and shops. Hotel is comfortable and clean offering good service at a fair price. I highly recommend their services.

"2nd time staying but was a smidge disappointed "

User 26/04/2019

This was my 2nd time staying at this hotel and I booked it again based on the first visit. I knew my friend and myself would be visiting Power and Light in the evening and loved the safety of the free shuttle until midnight. Upon check-in, when i asked about the sign in book for the shuttle, we were told the shuttle had just broken down. This was extremely disappoint as this was one of the reasons I chose this hotel again. Jay the drive and the front desk ladies were kind but no discount or alternative was even offered. I feel if its something a hotel advertises, a rental van or something should have been obtained or at least offer me a discount. Everything else was still great including the beds and the breakfast but I was still a little bummed with the way this was handled from a professional standpoint. I would still recommend this hotel but would call first to make sure the shuttle is running if that's a deal breaker for you!

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
I am sorry that the shuttle was not available to you during your stay. I assure you that everything is back to normal, and Jay is back to shuttling folks to and fro! I do hop we get to see you again in the future, and you get the opportunity to partake in Jay's shuttling expertise!

"Not sure why it is a Plus Property"

letsgojo, Seattle, WA 08/04/2019

Just ok. Wouldn't stay here again. Parked in the back and the leaves hadn't been raked since the fall. Not much better when we got inside. There was a bad smell and I couldn't wait to get to the room to open the windows, but they didn't open. Everything was in need of an upgrade. The breakfast was below par, small dry muffins. Nothing was replenished and very little to choose from. It was a nice walk to Country Plaza and we enjoyed Happy Hour at a couple great places there.

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
I am sorry that your stay was not up to par. We are currently in the process of renovating the property to bring a new, vibrant feel to the place. As for breakfast, we offer a rotating menu, and I will get with our breakfast staff to make sure that items are available for our guests during the breakfast hours.

"Average for a “Plus” property. "

Famaton, Lubbock, Texas 07/04/2019

We were in town for a wedding and usually stay at “plus” properties for the wow factor. I was disappointed to see how small parking is. There were no parking spots left so we had to park a couple blocks down and make our way back to hotel. The water doesn't seem to have a medium, it was always either really hot or would turn freezing cold suddenly. I let all this go and didn't complain because I understand problems like this happen sometimes, but what really disappointed me was the front desk working the morning of my checkout, Shantay(I believe was her name). Her attitude was beyond poor, and seemed like she was having a bad day and didn't care to help me with my rate (which changed from when we checked in). Night staff was great and always super helpful!

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
I am sorry for the difficulties you experienced during your stay. I will work with everyone to find better alternatives, and make sure our Engineering staff explores the plumbing issue. I will also work personally with everyone to make sure that our Guest interactions are are more in line with what you expected.

"Cozy and well appointed"

LindseyStanford, Oklahoma City, Oklahoma 04/04/2019

We have stayed in this hotel 3 times. It is small and intimate with a very pleasant environment. I want to go back to Kansas City to stay here. It is close to museums and the Country Club Plaza area and a quick drive to the downtown area.

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you for choosing to stay with us on your KC visits! We work hard to provide the best guest experience possible. We look forward to seeing you again soon!

"Wonderful gem in the heart of it all."

User 30/03/2019

I come to Kansas City a lot and never, ever thought of Best Western as a place to stay. I found this hotel just out of chance I was happily surprised right when I drove into the parking lot. Such a beautiful boutique hotel. You can tell the management takes great care of the hotel and spares no expense to make it a great experience for their guests. All the employees were extremely nice and helpful.

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you so much for letting us know about your stay! Our guest experience is our number one priority! I hope that we get to see you again in the future.

"Nice facility"

Curious56869628651, Wichita, Kansas 28/03/2019

The building is kind of tucked away and we missed it the first time we drove past, but there is a cute little courtyard in front. Parking was tricky on Friday night as the lot was completely full. The building looks a little outdated on the inside but it also added to the charm. The room was clean and had everything we needed, and we appreciated the "real food" at the continental breakfast (scrambled eggs, hashbrowns, waffles, biscuits and gravy, etc - rather than just generic cereal, muffins, and fruit). Conventiently located next to a Quik Trip for late night snacks.

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you so much for letting us know about your stay. I do hope that we get to see you again in the future!

"Not bad- fantastic location"

arissakay, Saint Charles, Missouri 28/03/2019

Pros: Location & Price Cons: Service Great price point for what you get (free wifi, parking, and breakfast). The room was a little small for 2 queen beds, but the bathroom was fine and everything was nice and clean. The walls seemed quite thin though as we unfortunately had a crying baby next to our room both nights that was very... audible. The SUPER comfortable beds and wonderful fluffy pillows made up for this however! The main lobby is cute, nice decor, average breakfast for a free continental. Apparently they also have a free shuttle service as well but we did not utilize it. I thought it was cool they offered it though. We saw a sign stating that renovations are coming soon to the hotel so some areas may be under construction in the near future. Downside was the service... hotel receptionists should be friendly. No one was ever flat out rude to us, but there were multiple awkward moments where we couldn't understand what was being said because of mumbling. Eye contact would also be nice. There were 4 of us in our room and the room only came with 2 body towels. When we asked for 2 more, we were informed that ALL the towels in the hotel were in the dryer. After waiting about 30 minutes we called to see if they were ready yet and still asked to wait. 15 mins later, they were finally ready. This is not a large facility... just really hard to believe there were NO clean towels in the entire hotel. Again, something that a little courtesy and politeness would have erased from our minds instead us of being treated as an inconvenience. Sorry we decided to give you business. Overall I would stay here again for the pros.

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
I am sorry about the service you received. I will work with everyone to assure we provide the best service possible.

"Awful Experience"

User 26/03/2019

During the complimentary breakfast, a very dirty, scruffy person off the street came to the food service area and filled a plate of eggs, sausage, ontions, cheese, etc--WITH HIS BARE HANDS. No hotel staff was in the food area. As we sat stunned, only a couple minutes later, he again helped himself bare-handed. We notifed the woman at the front desk whose response was "ok." We told her it was not ok and that people could become sick by such a sanitation breach. The woman at the desk became defensive, explained to us she didn't see the man come in, so "ok" was all she could say about it. We cancelled our next night's reservation and asked to speak with the manager. The same woman said he was sick (possibly from the complimentary breakfast?), but he would call or email us, which he never did. We would have been understanding about the food problem, but the surly, fractious front desk woman didn't even acknowledge it as a problem. It was an awful experience.

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
I am truly sorry that this occurred. It is a constant challenge to make sure that the less fortunate in the world do not interfere with the operations of our facility. I was contacted by the Front Desk Agent, who advised that the vagrant was removed from the premises, and that all items that were handled by the person were removed, cleaned and remade. I apologize that I have not been able to respond to you, as I have been out on leave as of late. I will make sure to contact you as soon as I am available.

"Girls weekend!"

Stephanie E, Boonville, Missouri 26/03/2019

We went up for a girl's weekend. Little did we know that it was a busy weekend and had trouble finding parking. Jay was extremely helpful in finding the extra parking. Tia checked us in quickly and was very helpful with anything we asked. Jay and Tia were also really enjoyable to visit with would definitely go back just to see them! Keep up the good work guys!

"Great Location!"

User 26/03/2019

Stayed here for a girl's weekend trip. Great location: never had to drive farther than 10 minutes to get wherever we wanted. Hotel was clean and the staff were friendly. Breakfast is your standard free hotel breakfast. Free parking in the parking lot only applied to one car, but there was free street parking behind the hotel.

"A great place to stay near Seville Plaza"

User 20/03/2019

We found the hotel to be very comfortable and reasonably priced. The room was nice, breakfast excellent and the staff friendly and knowledgeable. I enjoyed the scrambled eggs and yogurt. I was pleased the yogurt was in a large dispenser instead of small plastic cups. The coffee was good both in the room and with breakfast.

"Gross bathroom, loud neighbors, unhelpful front desk."

John W, Blue Springs, United States 10/03/2019

Bathtub didn't drain. Disgusting--other people's hair and gunk stuck to my feet by end of shower. Front desk didn't get it fixed. Front desk didn't help with loud people in other rooms and in hallway partying, and their barking dog. Went on past midnight.

Luther S, Manager at Best Western Plus Seville Plaza Hotel, responded to this review
John, I am sorry that your stay did not go as planned. I will work with everyone involved to assure we correct these situations.

"Hotel stay"

lisainmilo, Milo, Missouri 16/02/2019

You might not want to spend an arm and a leg to stay near plaza area, if so this is the place. Best Western Seville offers accommodating services, pleasant and helpful staff. It's not over the top, moderate but clean rooms. They do offer a free buffet breakfast, generic but hey it's included in the price. We would stay here again!

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you so much for letting us know about your stay! We work to offer the best possible stay for our guests. I will work with our breakfast staff to see what can be done to spruce up the offerings.

"Just ok"

439pjg, Cottonwood, Arizona 12/02/2019

I'm a little confused by all the glowing reviews. The place is nice but nothing special. The day staff are rude, the evening staff much better. Breakfast is horrible and they are often out of stuff. Very limited on things like coffee, it's regular or nothing. Many of us can only have decaf. Most of the team had caffeine as well. The room was large with a nice desk area but I will not sit in fabric chairs so was unable to relax anywhere but bed. The bed was comfortable, good pillow choices. The shower had awful water pressure. My room faced the street and I heard sirens all night going to the local hospital. The place has the potential to be great and with all the positive reviews I can only think maybe I wasn't lucky.

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
I am sorry to hear we did not exceed you expectations. We strive to offer the best level of service and quality for the price in the Country Club Plaza. I will work with everyone to assure we continue to push our level of service.

"Old world charm with all the modern convienences."

Tom R, United States 12/02/2019

Charming old world hotel, updated with modern conveniences. Located close to the plaza, near to many restaurants, shops and the famous art museum. Private outdoor patio with a fire pit for evening relaxation. Some pet friendly rooms are available for those bringing their closest friends along for the trip.

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you Tom for letting everyone know about our hotel! I am happy to hear that you enjoyed our stay with us!

"Excellent value, great staff"

MECindylou, Westbrook, Maine 07/02/2019

I chose this hotel because of its proximity to the art museum. I was traveling solo so I counted on public transportation. On weekdays, there is a bus that comes every 10 or 15 minutes at a stop right at the street corner, a minute's walk from the hotel. (Beware, on weekends, that schedule is much sparser.) Once you get to the Union Station area, you can take the free streetcar to the northern parts of the city. The Country Club Plaza is very close by, maybe 10 minute's walk, as is the art museum. The National Toy and Miniatures museum is a pleasant half hour walk away. All in all, I'd say this location is very handy. It's actually quite residential, with beautiful and architecturally-interesting houses nearby. I felt safe walking back alone from the art museum, even after it closed at 9 PM. My room was perfectly clean and well appointed. I liked having the refrigerator (and there is a microwave available for use in the dining area). The bed's linens and mattress were super comfy. Housekeeping was great. The staff was especially pleasant and helpful, and I want to thank Shay, Shontay, and Mia for all the transportation advice and directions. You all made me feel very welcome! I think the breakfast could be improved upon by adding some fresh fruit and using real rather than powdered eggs. I'd also like to see BW find alternatives to styrofoam and plastic. However, I really did like the biscuits and gravy, and I think that, for the price, the breakfast was decent. I would definitely stay here again.

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you for letting us know about your stay! I am pleased to hear our staff assisted with your needs. I am sorry that the fresh fruit was not readily available. We have fruit available all day, and I will work with our breakfast staff to assure it is in a readily accessible location.

"If you like clean bathrooms, this is the place."

Scenic67519810426, Wichita, Kansas 06/02/2019

Upon entry there was a clean, warm smell, very inviting! It was nice and warm in the lobby, no scrimping on the heat. Huge room, nice bay window, comfortable high quality mattress, quiet, and oh so spotless bathrooms.

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you so much for letting us know about your stay! I am so pleased to hear that we were able to make you stay a comfortable one.

"Great price, location and service!"

TinManTwo, Fayetteville, Arkansas 19/01/2019

We visit KC and the Plaza area 3 to 4 times a year never have stayed at BW Seville Plaza turns out to be a very nice place with good parking and centrally located for all we do. Had an appointment at the hospital they gave us a great price with a nicely clean room and service

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you for letting us know about your stay! Hopefully you don't have to visit the hospital often, but know that we will always be here to help when we can!

"Wonderful always."

Shannon K, Hutchinson, KS, United States 19/01/2019

Enjoyed our stay. Nice quiet rooms and great staff. We stay at this hotel several times a year when we come to KC to visit our daughter's family. We highly recomend it. It is also very close to the Plaza district.

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you so much for letting us know about your stay! I am pleased to hear that you choose to stay with us on your visits, and look forward to future visits!

"Clean & pleasant"

Escape61001687964, Chillicothe, Missouri 18/01/2019

The lobby is decorated very nice and is beautiful. I expected that sort of decor throughout the rest of the hotel, but it didn't match at all. The rest of the facility was pretty basic, but was kept very clean. The hotel smelled nice, the rooms are very clean, the vetting was very clean and the bathroom facilities worked great. My biggest complaint was the parking. The front parking lot is very tiny and fills up very quickly. It is a pain to get to the back parking lot from the streets and we happen to visit dur The hotel smelled nice, the rooms were very clean, the bedding was very clean and the bathrooms facilities worked great. My biggest complaint was the parking. The front parking lot is very tiny and fills up very quickly. It is a pain to get to the back parking lot from the streets. We happened to visit a few days after a snowstorm had come in. The steps were not cleaned off very well and there were large limbs and branches covering the walkways and not any salt to keep the steps from getting slick. Very difficult to wheel luggage down those walkways as well.

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
I am sorry that we did not keep up on the snow we were getting! I will make sure that our Engineering staff addresses this more aggressively in the future.

"Massive KCMO blackout made better by Best Western"

MagicMack, Akron, Ohio 15/01/2019

We stayed here due to the massive winter storm power outage in the KCMO area. It was a very sudden stay and the manager Corey was extremely accommodating when we needed to reserve our room for the next night if our power remained out. Thank you.

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you so much for the kind words. We are blessed to have such a wonderful, caring staff here at Best Western Plus Seville Plaza.

"Stayed her on a visit to the Plaza"

Trail54704885922, Assaria, Kansas 21/12/2018

This is the second year we have stayed here while visiting the Plaza during the Holidays. Great staff and the shuttle is a very nice addition as it takes you within 3 miles of the hotel and will pick you up (as long as it's before 11PM). Clean rooms. Parking is best up front but limited. KEEP YOUR EYES open if you venture to the QT at night. A little rough.

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you so much for staying with us again! we look forward to seeing again in the future.

"Would recommend for sure"

User 09/12/2018

My daughter and I stayed here while attending a concert. The staff was very friendly. The beds were comfortable and the room was nice and clean. It was close to everything. It had a micro fridge, Only thing missing was a micro wave. Also I wish ice machines were on every floor. We stayed on the 4th floor and there wasn't a ice machine. I would stay there again for sure.

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
While it appears that everything was wonderful for your stay, I am sorry that not having an ice machine on your floor was so much of a bender to score your stay so low. I am so sorry that we were not able to make it a better stay for you. Please feel free to contact me directly so that we can better serve our guests needs in the future, and again do apologize for the location of the ice machines. Luther Solomon General Manager


Jason D, Lawrence, Kansas 02/12/2018

Once again we chose Seville Plaza for our stay when we visited KU Med Center for my sons checkup and once again we loved every minute of the stay. The rooms are large and the beds are so comfortable. We love the breakfast and the staff is awesome. Best place to stay around the Plaza

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
We are so glad that you chose to stay with us! Thank you so much for the kind words, and we look forward to your next stay.

"Not Very Friendly Staff - Very Much An Inter-city Property"

User 20/11/2018

The first thing that struck me odd about this property is, it's not as huge as the wide angle photo implies. Parking is tight in front & has other buildings on either side. The second thing is how unhappy the staff seems to be by working there, no smiles, etc. I went to check out on Wed the 14th. The young lady on the left hardly even looked at me as I checked out. I had to use the "business Center" which consisted of a laptop computer, to print something for my trip. I couldn't get it to open my thumb drive so I asked the young lady for help. She acted like I was putting her out and seemed more interested in what she was doing on the computer. She looked up once and said she knew nothing about it, and didn't offer to try and find someone who could help me.

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
I am sorry that we did not exceed your expectations during your stay. I will work with all of our staff to make sure that everyone is putting their best foot forward.

"Great staff and location"

User 13/11/2018

We had excellent service. We were close to the Westport, Power and Light District and not far from the stadium where we came down to watch a game. I would definitely stay there again. Having the shuttle was a huge benefit of this hotel.

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you so much for staying with us! We are pleased you chose to stay with us, and we look forward to seeing you again!

"Great Location Near Upscale Area."

User 11/11/2018

If you are looking for a reasonably priced hotel with good accomodations near an upscale area (Country Club Plaza), this is it. The complimentary breakfast is good and the lady in charge of it is pleasant and helpful. Free parking in front is limited, but the overflow can park in the back.

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you, Charles, for letting us know about your stay. I am pleased to hear that you enjoyed your stay with us. We love our breakfast staff! They really know how to take care of our guests. Regards, Luther

"Great Hotel!!"

mrlove314, Jefferson City, Missouri 08/11/2018

We had two rooms here for two nights and it was a great stay. The front staff always greeted us when we left or arrived at the property. The breakfast was the normal hotel breakfast, but was hot and pretty darn good. The rooms were very clean. Would definitely come back again.

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you so much for letting us know about your stay! I am pleased to hear the staff made you feel welcome, and breakfast satisfied you. We look forward to your next visit with us. Regards, Luther S. GM

"Great hotel near the Kansas City Plaza"

User 22/10/2018

Very nice staff, clean rooms, walking distance to the Plaza (long walk), easy parking. Great rates as compared to closer to the Plaza. Wish the fire pit had been working. Lots of nice areas to sit, inside and out.

AngelaM8899, Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thanks for the great review! The staff works hard to make sure our guest have fantastic stays, and it looks like the hard work paid off! Thanks for staying with us and we hope you'll come back and see us again soon!

"very good location"

jabmyeyes, Bonita Springs, Florida 20/10/2018

Jay the shuttle driver is a wonderful person, Rachelin and Suzy are wonderful housekeepers, Carla and her husband Christoper are very sweet, Correy and Jeff were very helpful Shawanta needs to find another line of work; maybe in a lab where she doesn't have to interact with people. I was there to help my sister through a horrific experience. Her husband on life support at St Luke's --> compassion abounded by "almost" everyone at the hotel and they weren't even aware of the circumstances. I was there to help her through the experience for a few days. I have to say Shawanta was persistently not thoughtful to the point of being unkind. Not a good trait for hospitality.

AngelaM8899, Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you so much for the amazing review. We have an incredible staff and we are so pleased to hear that they were able to take care of you during such a trying time for your family. Our thoughts are with you and your family.

"Was hopeful..."

User 19/10/2018

Breakfast is sub-par. 4th floor smells along with the room. The staff , all of them, were so nice but the smells and bad breakfast was too much for me to come back out side of what I booked this time.

AngelaM8899, Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thanks for the feedback. We will be addressing the issue in regards to the smell and breakfast. We want to ensure every guest has a memorable stay for the right reasons and we deeply apologize we weren't able to do that for you. Please feel free to contact us directly if you'd to further discuss your stay.

"Very Accommodating"

Cyndyluwalker, Thayer, Missouri, United States 14/10/2018

This was a business trip and we came in late, it was raining and we didn't want to have to go back out to get something to eat so they put together a snack/gift bag for us! Very kind. Beautiful location, nice staff, very clean and comfortable hotel. Thank you

AngelaM8899, Operations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
So glad to hear our staff was so accommodating Cyndy. We work hard to make sure every guest has a memorable experience and we are delighted to hear you had a great time. We hope to see you again soon!

"Love the little touches!!!"

User 14/10/2018

Just stayed at this hotel when my husband and I came in for a concert for one night only. I had done a lot of research on what i wanted for my money and I am so happy we stayed here! The pluses of this hotel for me included location (3 miles from sprint center) free shuttle (4-midnight fridays and saturdays within 5 miles of the hotel), free parking (other 4 star hotels did not have free parking), and free breakfast (again other hotels did not offer this). We paid $20 less for this hotel with the king size suite with the Jacuzzi tub than a regular king room at a "bigger" hotel chain. The front desk clerk was super friendly! I think his name was Jeff so high five to him. There was a keurig coffee maker in the room and the breakfast had extra little touches that other chains dont like 2 kinds of waffle batter, almond milk, and an array of colds and hot foods! Also at night, happy hour had a white and red wine and bud light for several hours in the lobby! We loved our stay and have already recommended the room to friends who are traveling there next month.

AngelaM8899, Operations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Shanda, thanks so much for taking time out to write a review. We are elated that you had such a great time at our hotel. Our staff (especially Jeff) works diligently to make sure every guest has an amazing stay and it looks like their hard work paid off. We hope next time you're in the area for another concert you'll come back to see us!

"A Great Stay at a Great Hotel!"

User 12/10/2018

The staff is great, making sure that there is nothing for want. The room was comfortable and breakfast was awesome. I like that this is a Pet Friendly Hotel, as our Dogs will have to come with us on our next visit! This will be our stay anytime coming to KC!!!

AngelaM8899, Operations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thanks for the great review Luther. We hope next time you and your pet family are back in the Kansas City are you'll come back to stay at the Best Western Seville!

"Good quality hotel in reasonable locetion"

320KEVIN, Bournemouth, United Kingdom 09/10/2018

Best Western Plus Seville This hotel is south of the Downtown area but close to the WW2 Museum and Hallmark Visitor Centre. We drove to the visitor centre and then walked across to Union Station where you can catch a free shuttle tram that will take you right up to River Market and you can hop on/off The hotel room was very good, clean and spacious, the staff friendly and helpful. The free breakfast was what you expect from this type of hotel. The eating area was fairly small and did get crowded and short of seats at busy times. Just south of the hotel is a newly developed area with designer shops and restaurants.

AngelaM8899, Operations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thanks for the great feedback Kevin! Glad you could enjoy our amazing location, complimentary breakfast and shuttle. We hope next time you're in Kansas City you get to enjoy more of the amazing historical sites the city has to offer!

"Great stay"

Eric W, Manhattan, KS 03/10/2018

I'd stayed here before, handy for a meeting in town. Nice facility, close to the Plaza, within a couple miles of Crown Center, and only slightly farther to downtown and Kemper Arena. Clean, nice room, pillows super comfortable and many of them, bath towels big enough to double as a blanket if the spare provided in the closet isn't enough. Price wasn't even terrible considering its location. Only minor drawback is limited parking, may not work if you have a very large vehicle (more around back, but less convenient), but otherwise a great place to stay.

AngelaM8899, Operations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thanks so much for the feedback Eric! Glad you could enjoy the clean room accommodations, great location, and amazing prices. We hope next time you're it the KC area and you're looking for an amazing place to stay, you'll come back and see us again!

"Weigh the Pros and Cons"

Susan D, Missouri 30/09/2018

This was our second stay here. There are many positives points about staying at the Best Western Seville but also a number of concerns as well. First the good: location, shuttle service, decent breakfast that starts at 6:30 for early birds like us, and outdoor seating. On the other hand, request a room that does NOT face the street or is next to an adjoining building. We were kept awake in the middle of the night by construction workers drilling at 2 AM. A big area of our carpeting was wet, not damp, squishy wet. Reason was unknown and unsettling. Outdoor seating could be so much nicer if smoking was not allowed. Improvements needed in bathroom include a sink area big enough to lay out cosmetic bag and more lighting in tub/shower area. Overall, hotel was nice enough but on the high price end for the quality of the facilities. At least the management got rid of the breakfast tickets. Thank you for that!

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you Susan for letting us know about your stay. I will talk with the building manager next door to find out why they are working at 2am in the morning, especially if it was not an emergency repair. They have been wonderful folks there, and I know they are making great progress on that building. Soon we will have an excellent Italian Restaurant right next to us!!! I also appreciate the feedback on the other areas of the hotel. I will look to see what options we can provide. We look forward to seeing you stay with us in the future! Regards, Luther S. GM

"Good location"

ksufan88, Wichita, Kansas 17/09/2018

Most of the parking is behind the hotel reached via a residential street. Our room on the 4th floor was quiet with a comfortable bed. The hotel was attractively decorated with a Spanish decor. The included breakfast was good, and was arranged so that it didn't become too congested around the food stations. However, the seating was a bit limited if you came at a busy time since there were only three 6 person tables and several sofas. Our bathroom had a large “rainfall” shower head that was a nice touch. Overall, we really liked the hotel and would stay here again.

AngelaM8899, Operations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thanks for the great feedback. So glad to hear you had a great stay with us at the Best Western Seville Plaza! Glad you could enjoy our delicious breakfast, comfy beds, and awesome rainfall shower. We hope next time you're in the city you'll come back and see us again!

"Good Deal for a Good Hotel"

Miranda P, Dayton, Ohio 17/09/2018

My husband and I recently visited for a 2-night stay in downtown Kansas City. I read many reviews about the hotel and was very open-minded when we checked in and went to our room. The staff was very friendly at check-in and continued to be engaging and friendly each time we passed through the lobby. Whether it was the desk clerk, breakfast attendant or the shuttle driver, everyone went out of their way to say hello and be engaging. I have zero complaints about the staff! The rooms were good for this type of hotel. The hotel is a bit older, but the rooms have been updated (at least our king with jacuzzi room was) and there are modern furnishings, fresh paint, updated plumbing fixtures, mini-refrigerator, television, etc. The carpet could use some updating, but I generally appreciated the rest of the hotel's modernization. The king-sized bed was so squishy and comfortable, as were the pillows, and it spoke to my love for a “marshmallow bedding” feel. The dual-switch bed lamps with reading lights were also an awesome feature that I now need at home. The price and proximity to the plaza were the main reasons for choosing this hotel and it was about a 10 minute walk to the plaza. There is a lot of foot traffic between the gas station next door and the bus stop across the street, but if you can cross the street and walk about a half block towards the hospital, there is a beautiful park with walking track that will lead you all the way to the plaza. This is a much preferred walking route as we were rarely bothered by other people in the park (unlike on the sidewalks) and the walking path was like a cushy track so it was much easier on the legs. There was plenty of parking behind the hotel and we did not have trouble finding a spot, even after going out for the evening. The flowers and outside seating were very nice as well as the hotel lobby and breakfast area. Breakfast was a nice bonus with waffles, eggs, sausages and a variety of cold items available. (I discovered that many of the downtown hotels didn't offer complimentary breakfast, especially the higher-priced hotels, so breakfast was a great feature for this bargain shopper.) If you're looking for a getaway to Kansas City and are looking for a reasonable hotel with good proximity to the downtown city life, this was an excellent choice. My husband and I had a pleasant experience overall.

AngelaM8899, Operations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you so much for the kind words Miranda! We are elated to hear from the front desk, to breakfast, to housekeeping, and even walking through Mill Creek Park you had an amazing stay and experience not only at the Best Western but also Kansas City. We hope next time you and your husband are in the city you'll come back and see us at the Seville!

"Recommend if looking for a nice clean place without high prices"

natmar2015, Alma 17/09/2018

Came to Kansas City for a concert. Hotel was a Good location and close to plaza shopping , all the staff was very friendly. The room was clean and beds were comfortable. It was a Nice place to stay if looking for value instead of luxury.

AngelaM8899, Operations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thanks for the awesome feedback. Our staff works hard to make sure every guest has an amazing stay and it looks like the hard work paid off. We hope next time you're in Kansas City for another concert or leisure you'll come back and stay at the Best Western Seville Plaza again!


jamimba, Columbia, Missouri 15/09/2018

Based on the reviews, which I depend on for making good travel decisions, I simply expected better. Nothing about the two nights at this property was better than average. Although the front desk attendants were very friendly, they all lacked a professional polish (example: friends hanging out with them just to visit, attendants wearing very casual street clothing such as camisole tops or casual track suit and tennis shoes), the snacks for purchase almost all completely out of stock the entire three days we were there, and lastly, the outdoor seating areas were dirty (leaves and dirt) and filled with containers of cigarette butts morning, afternoon and evening. The sleeping room was fine, as was the breakfast. The location is good and parking is free to guests, which are both very advantageous for people who come and go frequently. I have stayed at many other Kansas City properties in the area and this one is a good deal, however, others have comfortable lounge areas for guests and more polished staff.

Luther S, General Manager at Best Western Plus Seville Plaza Hotel, responded to this review
I am sorry that we were not putting our best foot forward for you. We are striving to make the Seville Plaza Best Western Plus the best place on the Plaza to stay. It appears that you caught us at a down time, and for that I apologize. I will work with all of our associates to make sure that they are putting forth more effort for our guests. Regards, Luther

"I am a gold member with Best Western so know their commitment to customers."

Joseph W, Nashport, Ohio 13/09/2018

I was greeted immediately and checking in was fast and efficient. My room was spacious and very nicely appointed. The staff, whether at guest desk, breakfast attendants or maid service always greet you with a smile. I had one maid (Anita) who took care of me during my 3 nights and she would leave a card daily so I could voice any concerns.

AngelaM8899, Operations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thanks for the awesome feedback Joseph! So glad our staff were able to be gracious and accommodating during your stay. Our staff prides themselves on making sure our guest have amazing stays and it looks like they nailed it this time! Hope you'll come see us again soon!

"Night out"

mo1768, Springfield, Missouri 10/09/2018

Very clean hotel, staff were all very nice and polite. It was a perfect area to stay in and close enough to walk to the plaza and drive to other areas of the city. parking maybe a little tight if you drive a bigger vehicle but there was room in the back that was accommodating.

AngelaM8899, Operations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thanks for taking time out to write a review! So glad you could enjoyed our friendly staff and amazing location! We hope next time you're in the city for a night out you'll come back and see us!


User 01/09/2018

The hotel was beautiful inside and out! The staff was outstanding so courteous and kind and always greeted with a smile. I liked how clean the hotel smelled and looked overall i have never experienced a hotel that was well kept. i liked the little place where if you forgot a toothbrush they had some!

Angela M, Operations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thanks for the awesome feedback Amanda! It's always great to hear when our staff comes together to make a guest have a fantastic experience. We hope that you will come back to see us at the Best Western Seville soon!

"Surprise Hotel"

Clinton1, New Jersey 29/08/2018

I was so surprised y this hotel. I really did not expect much. I just wanted an inexpensive hotel to crash at, for two nights. This hotel was very nice. You can park in front or the rear with a huge amount of lights at night for protection. Hotel Lobby was small but very neat. I was greeted with a smile. I had a King room which was big. The room was very clean as was the bathroom. The AC worked great. Bed was comfortable but pillows were a little hard. The breakfast was hot and there was enough there for a nice hot breakfast, with fruit, etc. Checkout was great. It is two blocks from the Country Club Plaza which is a huge plus and just a few short miles from downtown. I will stay here again.

Angela M, Operations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thanks for letting us know about your stay with us Clinton! Its always great to hear when a guest enjoys their stay from start to finish! We hope next time you're in the Kansas City area you'll come back and visit us at the Best Western Seville!

"Good location"

Canada1631, Wpg 28/08/2018

Stayed here while attending baseball. Nice easy drive to Kaufmann stadium - maybe 15 minutes away. The pakring lot is small and tight. The staff are very friendly and very helpful. We were a family of four and each day they only have us 2 towels so we had to keep asking for more which was a little annoying. Biggest problem about this hotel is our room had a terrible smell and it really hit you each time you walked into the room. Really musty and gross. The breakfast is pretty good. They had monkey bread one day which was a real treat. Community tables which make you talk to other guests which is probably a good thing, as you normally wouldn't do that.

Angela M, Operations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thanks for letting us know about your stay. We appreciate the kind words in regards to our staff. We do apologize for any issues with the room, we have addressed this with housekeeping. We are working hard to correct issues such as this as we want every guest to walk out with a five star experience. Thank you for staying with us and we hope you'll give us another shot in the future.

"Was in a very safe environment for downtown KC"

Linda W, Republic, Missouri 20/08/2018

Inexpensive rates for downtown KC. Very clean and good breakfast. would recommend to anyone wanting close to downtown. The staff were very nice and helpful for directions and supplied plenty of towels.

Angela M, Operations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
So glad to hear you enjoyed your stay with us Linda. We hope that next time you're back in Kansas City you'll come back and see us again at the Best Western Seville Plaza!

"Fantastic Hotel."

User 18/08/2018

We had a wonderful 3 night stay. Corey the front office manager, Bob the maintenance man, and Myea our maid, were all spectacular and went out of their way to make our stay as wonderful as it could be. We plan to return soon, and will continue to make this hotel the place we will stay whenever we come through Kansas City. :) The Melloul family

Angela M, Operations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you so much for the amazing review! Our staff works diligently to make sure every guest walks out the door with a memorable experience and it looks like their hard work truly paid off! We are pleased to hear you'll be coming back and visiting again soon!

"Convenient location"

User 17/08/2018

We booked late on our way from St. Louis, knowing we would arrive around 1 am. This hotel is close to family, so convenient and the price was reasonable for a Sunday night, late reservation. Room was nice, breakfast was very good.

Angela M, Operations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thanks so much for the great feedback! Glad you could enjoy the clean and comfortable room accommodations as well as the awesome breakfast. We hope to see you again at the Seville soon!

"nice hotel"

tinmor-stl, Saint Louis, Missouri 14/08/2018

I have very mixed feeling on my review, it started off not very good , I had made reservation for 8 couples and while speaking with an employee I had a little problem with her attitude very rude and threatened me , we thought we would have issues when we arrived but it went fairly smooth , you want have a problem with this employee because she ended up walking out while everyone was checking in. We found out the hotel had just been bought by a new owner new management that day, the new management was very nice and extremely accommodating. our stay was fantastic , very friendly staff, the rooms were clean. Very comfortable beds , everyone in our group couldn't have been happier with our stay , the hotel itself was always clean i would definitely stay here again, , the breakfast was good ,

Angela M, Operations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you for being so accommodating and patient during our transition! We are working hard to make sure everyone has a great stay with us. We did experience a few hiccups but we are so glad that guest such as yourself were so kind and understanding. Next time you're in the city we hope that you'll come back and see us again!

"Be wary of your charges"

Don K, St. Roberts, MO, United States 05/08/2018

Be careful if you book this hotel. The rate they charge is not what you will see when booking on the internet. The rate that was advertised was $109, but when I checked out just one of the three nights was at that rate. The other two were higher and one was $145 a night. That was the worst I've ever been scammed at a hotel

"Good value and location"

Kathy J, Carson City, Nevada 05/08/2018

We stayed at this hotel while we were visiting our daughter who was a patient at Mid America Heart Institute at St. Luke's. The hotel lobby is nice. The breakfast room is a bit small. But, the breakfasts are good. Our room was clean and large. We did not know of the parking in the rear until we were departing. Parking in the front lot is a bit cramped and directly in the heat all day. Staff is friendly. On Friday and Saturday, they have shuttle service to the Plaza where there are nice restaurants. Overall, good value and good place to stay close to the hospital and Plaza.

"Great value including free parking and hot breakfast"

User 05/08/2018

The staff was very friendly, my room was clean and had everything you'd need (including a fridge), free parking, nice courtyard area, right next door to a gas station for snacks, quiet at night, many breakfast options from eggs, sausage, and waffles, to cereal, fresh fruit, oatmeal, toast. I was very satisfied, especially with the free parking. I stayed downtown once in KC and had to pay for parking. The price I paid was fair. They're doing a good job with the limited space the hotel has.

"Okay downtown stay"

Catherine S, Erie, Pennsylvania 04/08/2018

Needed something downtown. Great location in the city, and friendly staff. Room was okay...had a certain smell, and multiple stains on carpet and in bathroom. Not all tv channels worked and door stuck so very loud every time opened or closed

"BW stay"

randypetersen, Omaha, Nebraska 04/08/2018

Hotel is very clean, offering great breakfast options. It is cenrally located to downtown and the Plaza. We came to KC for a Foreigner concert at Starlight Theatre, and the hotel is a short 15 minute drive to that excellent facility, as well.

"Super location - clean room"

Julie R, Austin, Texas 03/08/2018

Great location - minutes away from the plaza area. Spanish style decor in the lobby was nice. Breakfast was tasty & there was a decent variety - eggs, sausage, potatoes, along with cereals and pastries. Good coffee. Room was clean and spacious. The free parking was a plus, but it was raining the morning we left and we had to lug our suitcases up the stairs in back to get to our car. There's some parking in front (along with handicapped) that has easier access. Check-in was rushed with lots of info being thrown at us (parking, breakfast, shuttle, wifi, etc) Didn't use the shuttle, but would recommend it if you're going to the plaza - parking is hard to find (though free if you do find a space!) Would definitely stay here again - nice, unique property with friendly staff.

"Clean and comfy with a few 'buts' "

JLJ_CL, Amsterdam, The Netherlands 01/08/2018

It is a clean and comfy hotel in a great area. I really liked having breakfast in the little cute outdoor area. But: the appliances in the room were very loud... I woke up because of the noise of the AC and water pipes from the bathroom a few times. Not sure if it's a one-off case...

"Warm and Friendly"

Sharman R, Denver, Colorado, United States 29/07/2018

Weekend trip for wedding. Booked online somewhat familiar with the KC area but sight unseen. On arrival all expectations exceeded! Walking distance to Country Club Plaza, the Kemper Contemporary Art Museum, and Mill Creek Park. The lobby and patio areas are charming and reflect the Spanish architecture of the Plaza. Every employee was friendly, helpful and gracious. We felt very welcome. The breakfast is outstanding! Eggs, breakfast meats, potatoes, monkey bread, waffle station + cereal and standard continental options. The winner is a fresh yogurt dispenser to top with nuts, fruits and granola. Rooms comfortable, come with fridge, generously sized armoire with real hangers. The bathroom amenities are good quality as well. Only downsides: noisy in hallways when people are outside the doors, did not hear anyone once inside the rooms. Ashtrays in patio area make it a default smokers area. This can make pleasant breakfast time outside interrupted by smokers. It would be nice if the smoking area was moved away from the general seating area. I would definitely stay again. Thanks all at this location for a pleasant stay!

"Great place to stay"

John_Holecek, McPherson, Kansas 28/07/2018

Small boutique hotel with free wi-fi, great breakfasts, and super good staff. An added bonus is a shuttle that can take you to and from restaurants or other places. We were a group of 11 for a family reunion and used the shuttle two nights for visits to and from restaurants.

"First trip to KC"

376bryon, Westland, Michigan 26/07/2018

While it is a little older hotel it is very clean and theme is cool. Like the patio setting out back. Staff were great all the way around. Gym isn't bad and they have some light free weights. Location is right in-between two popular spots pretty well within walking distance.

"Location in Country Club area-nice"

sprowlie, new york 25/07/2018

We stayed here for two nights. The room was fine and the bed very comfortable. Front desk casual with Jay (supervisor???) extra helpful. He had excellent interpersonal skills- (I did comment directly to management in the morning about it so hopefully he gets recognition) Really liked the location. Was walking distance to Country Club mall - outside Spanish looking buildings that was very pleasant. While we went around town all day we had dinner both nights there. Really enjoyed the Italian restaurant Parking at this hotel had a small front area and a larger back lot accessible around the corner. Only problem with the back is it has stairs only-it is lacking a ramp- which would have been helpful with luggage when we were leaving-pull in front if you have heavy stuff. Breakfast was very good. Loved the fresh yogurt machine with many topping choices. Hotel very clean-very friendly staff Other KS info- go to the War Memorial-well done with interesting exhibits and info plus excellent views from tower

"Reasonably priced and coveniently located hotel"

NewYorkTex, New York 25/07/2018

We stayed 2 nights on a driving trip. The hotel is on Main St. about 4 miles south of downtown and close to many of the important Kansas City tourist sites. Country Club Plaza is a brief walk away, with many restaurants, including Jack Stack BBQ. A gas station is next door. Parking is free in the small lot in front and the larger lot in the back. There was not much to see out our window and the window was somewhat dirty. The room was otherwise fine. Jay near the front desk was very helpful and seemed to be looking out to help us whenever he could.

"Great Choice"

JDD800, Lawrence, Kansas 24/07/2018

This is the third time we have stayed here going to KU Med Center for an appointment. We have to come to Kansas City every three months and so we have tried numerous hotels in the area. I just want to state that this hotel is by far one of the best if not best in the area for amenities Comfort and price. The beds are actually likes sleeping on clouds the pillows are numerous comfortable. Everything is spotless and clean and the service is great. One of the best breakfast complementary that you'll find anywhere with hot items and fresh items to choose from. Ramon The manager is always available and seems as though he goes out of his way to make sure that every customer feels welcome. We've already booked future stays this hotel and highly recommend

"The BEST for us in KC!"

1cutekid, Des Moines, Iowa 23/07/2018

The BW Seville has by far the friendliest, most helpful employees of any hotel I've stayed in---and that's a lot of places inasmuch as my work requires much travel. From the front desk personnel to housekeeping to the shuttle driver, they all are terrific. Sure, the rooms are fine and the facility is great. but lots of places have that. But it's the employees here that set it way above the rest. The rooms are clean and quiet. Rates are reasonable. The location is great. Parking is ample and free. The complimentary breakfast is fine. And right across the street is a nice neighborhood bar with live music and terrific food. All in all, it's a wonderful place. There's fancier, more expensive places in town, but for us, this is the best there is.

"They treat you like a human being. "

User 14/07/2018

The staff is amazing and courteous. They would always smile and laugh and take care of you very well. I cannot stress that enough. They are pet friendly which is rare. This location is off the main drag of the town near the art district. It's a very well located place in which you can easily get around. There's a gas station that's literally a minute walk if you need something they cannot provide.

"In the middle of Everything!"

PKT27, Needville, Texas 12/07/2018

We spent three nights at the Best Western Plus Seville Plaza Hotel while visiting family. The hotel was in the middle of everything. We were close to some very interesting restaurants and were able to meet relatives with ease. The hotel is clean. The staff is friendly. The breakfast is okay. Plenty of off the street parking. I would recommend this hotel.


User 09/07/2018

We stayed at the Seville before the surgery, the night of surgery and two weeks after surgery. Had a very nice experience there. Breakfast wasn't the best but it was satisfying for us while we were there.

"Comfortable, Quiet on weeknights"

braybrigade, Utah 09/07/2018

We enjoyed our weeklong stay! Staff was friendly, rooms were clean and comfortable. The neighborhood was very quiet on weeknights but suffered from rowdy cars driving by and sirens during the weekend. Good breakfast and free parking were much appreciated!

"Comfortable stay"

DCH47, Chula Vista, California 05/07/2018

My dance partner and I spent six nights at the Seville Plaza while attending the National Square Dance Convention. Our room was comfortable and the staff was friendly. The included breakfast was nice, with a variety of hot as well as cold items. The beds were comfortable, the room was clean, and there was always plenty of instant hot water in the sink and shower. We were in Kansas City during a record heat spell, and although the room air conditioner worked well my partner found it too noisy and was unable to sleep with it on. To their credit the hotel provided an industrial fan, but my partner found it too noisy as well. We decided to cool the room down as much as possible before bed and use a cheap fan I bought at WalMart when sleeping, which worked well enough. Since we were staying for a week, the hotel was able to honor my partner's request for a microwave, so I definitely felt they did everything they could to make our stay as pleasant as possible. Despite what another reviewer said about noise, our room was very quiet until the last night when a loud group of drunks decided to have a party at 1:15 in the morning. Although the hotel certainly can not be blamed for noisy guests, they were a little slow to respond to my call for help. After the second call they were able to get the noisemakers to quiet down, and the manager adjusted our bill for the inconvenience. There is free parking, but the lot on ground level is small and very tight and the other lot requires a walk up and down a long set of stairs. You might want to take this into consideration if you have mobility issues, as handicapped parking was pretty limited. I wouldn't say that the hotel is within walking distance of restaurants, but there are plenty of places to eat just a very short drive away and the traffic was never bad. Overall we were very satisfied with our stay and would not hesitate to stay at the Seville Plaza again.

"Super friendly staff, comfortable beds"

EmanneercsAllowed, Palo Alto, CA 28/06/2018

I'm a native of Kansas City, and I always stay on the Plaza when I'm in town. The Seville Plaza isn't exactly ON the Plaza, but it's convenient to all the places I like to visit. Kansas City traffic being what it is, ie nonexistent, you can drive anywhere within about 15 minutes. For a very reasonable price -- far less than I've paid at other hotels actually on the Plaza -- you get comfortable beds, free parking, and a standard hotel breakfast that we didn't try. Kansas City has to be the friendliest city in the United States, and the staff greeted us whenever we passed through the lobby. Downside: ultra thin walls. We could hear people in other rooms showering and flushing. When the family next door decided to engage in a heated argument, our headboards were swaying. The hallways reek of air freshener, and the room, although clean enough, smelled mildewy. I realize this happens with aging properties, and it didn't interfere with our sleep, but the aroma smacked me in the face every time. The aircon, which you need during the summer in KC, sounded like a jet engine -- I only exaggerate somewhat. I would have loved to have been able to open a window for fresh air, but not an option. Overall, a 3.5 star experience, not great but not so bad that I'd avoid the Seville Plaza in the future.

"Nice location and friendly staff. "

User 26/06/2018

Enjoyed my visit. Near art district, plaza and Westport. Park in the back,more room there. Nice breakfast. Only drawback is street noise-sirens etc on street side. Clean and comfortable. I wish they had a pool as it was hot this week!!

"Great Staff"

Gretchen R, Coffeyville, United States 18/06/2018

We have stayed at the Seville three nights recently. One night before surgery plus the girls and I stayed that night also. We returned for a post op check up on the third night there which was two weeks later. We were greeted at the door by the security person whom remembered us from the previous stay. He immediately said, "looks like surgery went well". It was a great place to stay and very easy to commute back and forth to KU Medical Center.

"Loved this place!!"

User 17/06/2018

We stayed here for 2 nights visiting with our son who lived nearby. We were delighted with our accommodations here! The staff was friendly and helpful in every way. The breakfast was just the best. We will definitely stay here again, unless our son buys a bigger house.??

"Staff was very kind and attentive during our one night stay"

User 16/06/2018

Staff was very kind and attentive during our one night stay, rooms were clean and perfect upon arrival, no issues with the wifi in any part of the room, and the free breakfast was delicious with a decent variety for limited space. Our stay was absolutely excellent, the only thing to keep a heads up on is the limited parking space, just gotta keep that in mind when planning on checking in.

"Short but sweet"

50Calbro, Tacoma, Washington 04/06/2018

Parking is tight because it's downtown but overall had a Great two nights stay. The hotel was very clean and the staff were cordial, professional and attentive. Only wish the room had a microwave. That would have been good .

"Great hotel...close to Amtrak in Kansas City, MO."

310jeaniem, Catharine, Kansas 04/06/2018

Staff was very helpful. Hotel was clean and quiet. We arrived fairly late and left early but our stay was pleasant and if we travel Amtrak again, would choose this hotel. Parking is a little difficult due to downtown location. Staff extremely helpful though.

"Great service, clean rooms, bathrooms are small and very dim"

AmyCzestochowa, Colorado 01/06/2018

The staff was wonderful, and the rooms were clean. The big drawback was the bathroom. Barely enough room to move around with VERY poor lighting. This made it very difficult for us to get ready in a timely manner.

"BW Goes the Extra Mile"

User 31/05/2018

We were impressed during our stay on May 27, 2018. Breakfast surpassed most hotel breakfasts. Fresh chives for the eggs, monkey bread,.. Wow. Clean, reasonable price, close to the Plaza, and staff were very friendly. Parking in front was tight, but was much better in back. Steps in the lobby are a dark, shiny tile and are hard to see.

"Comfortable Stay"

Jb1614, Omaha, Nebraska 31/05/2018

Reasonably priced hotel located walking distance to Country Club Plaza. Parking available in a small lot behind the hotel was a nice feature. The back area also featured a shady landscaped space with a few tables and a fire pit that looked very nice, although our schedule did not allow us to relax there. Rooms were comfortable, although ours was set for 60 when we arrived, and we had to warm it up. Our room had only a small window, so not much natural light. The back of the hotel is relatively quiet at night, the couple we were with had a front room & said there was some noise early in the morning from the street. The bed was comfortable, towels were large and soft. Breakfast had one of the better selections I have seen, and the quality was very good. We would stay there again.

"Visit to KCAI"

User 30/05/2018

Hotel was very clean. Breakfast was nice. You can walk to Westport in about 12 minutes, KCAI and museums in about 7. Nice gas station next door, if you can live with a sandwich. We felt very safe, BUT there are many transients walking around at all times (we were only approached once).

"Best Western"

Joyce C, Trenton, Missouri 27/05/2018

Fantastic hotel. Staff is amazing. They go out of their way to help you. The room was the cleanest and most spacious room I've every stayed in. The breakfast was amazing. Highly encourage people to stay there. Close to St. Lukes Hospital and the Plaza.

"Family friendly, clean, and friendly hotel"

mccr0ss, Saint Louis, Missouri 18/05/2018

I have been staying at this hotel since my daughter started college. I like the decor, the staff are friendly, the hotel is clean, and they offer a free breakfast every morning that saves so much time and is very well prepared.

"Small hotel with boutique feel!"

acjtangen, Minneapolis, Minnesota 17/05/2018

This BWP is located just blocks of plaza with ample free parking in the rear, off of the busy street. Small patio has chairs, tables, and small fire pit. Great for getting to downtown and within blocks of a Starbucks. It's a chain but feels like a boutique hotel. Nice rooms and workout room.

"Great Patio"

User 15/05/2018

I stayed here mostly for the location--it's really close to the Plaza, to Crown Plaza, to Westport and the World War I museum and memorial. The room was clean but at first had a funny chemically odor which I decided was just the bathroom cleaner--it wore off. The staff was really, really nice. Breakfast was about average but the coffee really good. all in all, a good stay!

"Great Location!"

nikkil412, Nixa, United States 11/05/2018

The location of this hotel is wonderful. It is close to the art museum, the plaza, Westport and many restaurants. The price is well-worth the stay. Free parking and breakfast. There is not a pool or hot tub, so if that is not a need for you, this is a great place to stay. The room are nice and comfortable. Staff are friendly and helpful.

"Very clean!"

User 10/05/2018

Loved how clean the rooms were. Breakfast was great and the staff was nice. I was with a big group, and they were very accommodating. The hotel also gave us a great rate, which opened up funds for the rest of our trip.

"Nice Stay"

Jeff K, Pittsburgh 10/05/2018

Location is fairly good but there's not much within walking distance. We stopped in around lunchtime to see if our rooms might be ready but were disappointed to learn that they didn't permit early check-ins. Our subsequent check-in went fairly smoothly. The guy at the desk and the guy who helped us with our luggage were both very good and very friendly. The room was very nice, clean and fairly large. Only problem was the AC didn't work well. Breakfast was good but the seating options were poor. They have two large tables and two couches which were pretty awkward to eat on. We got a pretty good rate so we were generally satisfied with the place. I would probably stay in the Country Club Plaza area next time, though, as there's a lot more within walking distance.

"Nice Location and a Great Deal"

User 09/05/2018

A great experience from the cleaning crew to breakfast to easy access to rooms when a large group of college kids arrive at 11:30PM. Very professional and it's close to so much fun locations like the Art Museum and the Plaza with its shops and food. A great, relaxing time at this hotel.

"Don't miss out!"

Judy4769, Cedar Rapids, Iowa 09/05/2018

This hotel is tops in EVERYTHING! Location, comfort, staff, amenities, breakfast and more! We stayed here 2 nights and will definitely come back again. We walked to a restaurant in the Plaza and had a glass of wine in the nice garden outside the hotel.

"Great convenient hotel at a very good price"

marianneb427, Miami, United States 30/04/2018

Comfortable, convenient to downtown and art museums. Friendly staff, great breakfast included. Lovely garden in back and free parking. More like a homey B&B than a chain. Comfortable bed, spacious room.

"Prefect location"

nurse122, Marshfield, Missouri 29/04/2018

This hotel is seriously in the perfect location... The plaza is basically across the street and close enough to the Sprint Center that they run a shuttle! We were there for a concert so it was prefect. The hotel was nice, beds comfy and clean. It was a smaller hotel. Staff was friendly. Breakfast was delish... Will most definitely stay here again.

"Great place to stay!"

matas994, Saint Louis, Missouri 29/04/2018

My son is in college in Kansas City. We always stay here when we visit. The staff is friendly and accommodating. The location is walking distance from the plaza and not far from UMKC and Rockhurst University.

"Charming midtown hotel."

kkb280, Menomonee falls 27/04/2018

Wonderful find 10 minutes from downtown KC. Updated/renovated entrance and breakfast area. Charming courtyard in the back of hotel. All staff extremely personable and friendly. The hotel rooms are a bit outdated and not very sound proof. But rooms were clean and comfortable. Staff mentioned rooms were going to be remodeled in near future. Wonderful experience.

"would stay again!!"

jon w, Attica, Indiana 26/04/2018

arrived on a sunday around 5:00--the gentlemen checking us in was very polite-our room was not ready so they switched us to a different room-it was not ready either-took them about 10 minutes to get it ready-room was clean but had a funky smell to it--a/c was very loud but kept the room cool-nice courtyard to sit out back-many steps in the lobby--could be tricky if not paying attention-parking in front is tight but parking in back is much bigger--but you do have steps to go down-breakfast was very nice-eggs were very good all 3 days-monkey bread is super-coffee was good-very close to country club area with good restaurants-qt gas station right next door--all in all i would stay again!!!!

"A wonderful stay"

lilmamaya, Kansas City, Missouri 23/04/2018

The staff is extremely opening with warm smiles. The Gm Ramon went above and beyond just to make sure i was satisfied. The shuttle driver and front desk girl shae were extremely so nice! breakfast was amazing and i will be returning

"Wonderful Boutique Hotel in a Great Location"

lmsb1107, Saint Louis, Missouri 22/04/2018

We really enjoyed our stay at the Best Western Plus Seville Plaza hotel.The staff are warm and friendly. The hotel is clean and modern with charming decor. The full breakfast included was delicious. The location is perfect--close to Westport and the Plaza. Customer service was wonderful, and they go above and beyond to make sure you enjoy your stay. We will stay here again!

"Very cute, nice location, friendly staff, and quiet at night"

User 18/04/2018

I was looking for somewhere i could relax after a full day (12 hours) of driving. This was perfect. The staff was friendly, there was a cute little courtyard to relax in, the room was nice and quiet. It was just what I was looking for!

"Great value"

KCLunchLady, Kansas City 16/04/2018

We stayed at this hotel while work was being done on our home. the location was very convenient for us. We work in mid town and the hotel is midway between tow great areas fro eating out, the Plaza and Westport. The parking lot in back was easy to get in and out of. The fitness room was small but clean and I had it to myself every time I used it. We stayed for 4 days and there was something different for breakfast everyday. The staff did a great job of keeping fresh food coming.

"Clean hotel, nothing fancy"

User 11/04/2018

The Best Western was close to the hotel our conference was at (Marriott), but was much less expensive, which is why we chose to stay here. The hotel was your average older hotel with some modern upgrades. No pool, and the work out facility is a converted guest room-- If amenities are what you're looking for go elsewhere. Hot breakfast was great, and WiFi worked. It served our purpose for sleeping and attending a conference! Overall appearance at night is really cute - they have lights up outside in the courtyard that make it look fun!


User 09/04/2018

The value of the room was poor. My shower had no pressure. The tub was leaking water. I just felt like I definitely did not get my monies worth during my stay at the Best Westin seville. I decided not to bicker with staff about the problems because it was my birthday.

Joy B, Guest Relations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
On behalf of the entire staff we are so sorry we did not make you happy on your birthday. Be assured the front desk staff would have gladly moved you to another guest room if you had requested it! We always want our guest to be happy we apologize we were unaware of the issues in your room. We wish you would have spoken to the staff. The shower usually has great pressure, and maintenance has been alerted to you comment regarding the tub. Again, we are so sorry. Please reach out to our GM Mr. Ramon Hinson to discuss this further. Thank you.

"All good."

DwandJe, Kansas City, Kansas 06/04/2018

Stayed for Appointment at St. Luke's hospital the next morning. All was good. Front parking is lmited and a couple cars were parked where they were not supposed to be making manuvering to unload tight but it worked out.

"Dream Big & Think Small"

KenMiles-Tulsa, Tulsa 01/04/2018

Some of the only big things about the Best Western (Plus) Seville Plaza Hotel are the rates. Inadequate parking (especially VERY limited handicapped parking),a very limited breakfast area, and rooms without closets are among the "smalls," while the attempts to make things "bigger & better" were a welcome staff trait.

Joy B, Guest Relations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you for taking your time to let us know about your stay with us. Our rates are very competitive with all other properties around us. We do offer so many things complimentary which in our areas is uncommon. We do give a free hot breakfast, free hotel wide Internet, free parking. Our parking is divided into 2 lots, one in the front of the building and one in the rear. That one does have more spaces. We eliminated the closets and have armoires to replace them. We appreciate your comments regarding our staff. We do hope you can join us again in the future. Happy travels in 2018!

"Great location. Great value."

imemine, St. Louis 01/04/2018

If you are interested in being near Country Club Plaza, Art Museums and relatively close to downtown than choose this hotel. It's on Main Street which runs straight through the city north and south. The price is fairly reasonable. The rooms are clean. Ours had a jacuzzi which we did not expect. We used it. The hotel is not very large (a plus) and has a free parking lot in the back. The walls are THIN but it didn't bother us too much. The shuttle is FREE and reliable. Staff are for the most part friendly and unpretentious. Breakfast is included and is decent with a number of food selections. There is a QT next door. Not fancy but SOLID.

Joy B, Guest Relations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
We are pleased you enjoyed your stay with us! As you discovered we are in close proximity to so many of KC's attractions. And we do have a free shuttle offered on the weekends staring at 4pm. We apologize for any disturbance you encountered. You can always call the FD staff if another guest is not being aware they are in close proximity to others. Our breakfast is very yummy, so glad you enjoyed it! Thank you for letting us know about your stay with us.


imnotayankee, Matlock, Washington 29/03/2018

Wonderful place, smelled clean, rooms were very nice. Continental breakfast was very nicely done and clean. Only problem that I had is the food that was suppose to be hot was not kept at a safe temperature. I would stay at this location again.

"Everything we needed"

smracr, Saint Peters, Missouri 27/03/2018

When booking this hotel, one review mentioned repair work being done in the halls. Don't let that put you off. It was a minor flaw in an otherwise wonderful stay. The staff is friendly and helpful. The room was clean, the beds extra comfy, and my granddaughter loved the window seat! The weather was too wet and cold to enjoy the garden, but it looked lovely. The hotel is within walking distance of the Country Club Plaza Cheesecake Factory and the beautiful fountains and architecture of that area. The hotel is also on the Max Main bus line which took us right to the Crowne Center Plaza with all of its exciting attractions, restaurants, and shops. The breakfast was delicious and had plenty to offer both hot & cold.. And the QT right next door was a plus.

"Interesting property"

kevinmJ2737ID, Tulsa, Oklahoma 27/03/2018

We stayed 4 nights at Seville Plaza Best Western Plus for our daughter's wedding. We immediately felt welcome by Ramon and the front desk staff. The property is smaller, but the lovely nods to Seville, Spain from the Spanish tile lobby to the atmosphere really highlight this Kansas City neighborhood. Close to Westport, shopping, arts and entertainment, just a minute's drive from The Plaza, this is a good hotel for a reasonable price.

Joy B, Guest Relations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
We so appreciate your comments! We have wrapped up a remodel of our public spaces, and our guests do seem to give us great feedback on it. We are so close to many attractions that guests love the ease with which they can explore the art, food, entertainment. Thank you again. We hope we see you again very soon!

"Disrespectful, They lied about the rooms, Didn't care if we stayed or not."

User 26/03/2018

We booked 3 double rooms and that is what the confirmation email stated. When we arrived, we found out that we were given single rooms with a fold out couch. After they gave us a room that already had a couple laying on the bed, that was awkward. The manager, Maron, was very rude and disrespectful. He advised that a single bed and a fold out couch is considered a "double room" and asked if we were going to stay or not. He advised that they are sold out and needed to know if they should resell the rooms. We did end up staying simply out of desperation but I was blown away by the lack of disrespect from Maron and lack shady business practice of lying to their customers.

Joy B, Guest Relations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
We are so sorry about your stay with us. As we investigated your reservation we noticed you are with a company that books hotels for their members. We did not have 3 double rooms available when you or your representative booked them. Therefore, the staff member was trying to accommodate the request. Our property was sold out due to a large sports event in town. We definitely care about all of our guests. We are sorry you interpreted the issue of your room type as disrespectful. The deluxe King room that your were given sleeps 4. The reservation was made a couple of days prior to the stay. So that is also a reason we had a lack of choice on room type. Again, I am so sorry this was frustrating for you. We are a respectable hotel and pride ourselves in demonstrating honest business practices. We apologize and wish you safe travels.

"Great KC hotel!"

no2wagirl, Des Moines, Iowa 24/03/2018

I will stay here again! This hotel is full of friendly, helpful staff. It is very clean and yet homey. I appreciated the well-working free wifi and the TV guide card to easily find the channels I wanted. The breakfast area was clean and comfortable with great food and beverage options. The coffee is awesome! It is very close to the 2 areas in which I needed to travel to and from.

"Perfect overnight"

User 20/03/2018

I loved how clean this hotel was! Right next to a QT in case you forgot something. Bed and pillows were very comfy. Breakfast had hot and cold items. Close to Plaza. I would stay again. Great for girls trip or romantic getaway. Sadly no pool


User 19/03/2018

The overall experience was above and beyond. the extra mile that the staff provided was impressive. The location of the hotel was great and the added bonus of the shuttle service was awesome. The rooms were nice and moderately priced.

"Concert Stay"

ELDON F, Garden City, Kansas, USA 19/03/2018

Staff was super friendly, rooms were clean and comfortable. The bed and pillows were great and we had a very nice sleep (which we both needed). A couple of the staff went above and beyond helping us out, by disposing of our trash from our vehicle, calling us a cab, giving directions and suggestions. I will most definitely stay here again when I am in the area.

"Such a convenient option"

User 17/03/2018

I've stayed at this hotel several times in the past four years. It's convenient to the art gallery, the plaza, and a short drive to music venues. The staff is what keeps us coming back. They are always friendly and helpful.

Joy B, Guest Relations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
We want to thank you for your compliments for us! Thank you for being one of our Seville Plaza family of guests. We do have so many great guests return to us year after year. We are convenient to a variety of attractions. And we appreciate you recognizing our staff. We certainly look forward to your return!

"Winter jam concert "

User 17/03/2018

Very impressed with the stay, one of the best hotel experiences I've had. The staff was amazingly considerate and polite. Ramon, General Manager, ensured there was a room available for early check-in and helped clear up a payment misunderstanding upon check-in. The hotel provides a free shuttle for surrounding venues so we were given front door drop off at the Sprint Center as well as quick pick up after the event. The shuttle drivers were very professional, opened vehicle doors, etc. Ramon was one of our drivers...way to go Ramon for being willing to wear multiple hats! Complimentary breakfast was amazing, and great service by Ruth. Felt like staying with family. Room was clean, comfortable, well organized amenities and the outside courtyard is beautiful. Have great parking available, we were even able to get a covered spot within 25 feet of the front doors. Thank you so much for a great hotel experience to go along with an uplifting spiritual night at Winter Jam. God bless every staff member.

Joy B, Guest Relations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
On behalf of our staff we are so very happy you enjoyed your stay with us! Your compliments are valued by everyone here, as it is a team effort. We will pass along your comments and know that they are very much appreciated. Our goal is to give our guests a memorable stay. We look forward to seeing you again when you visit KC!

"unfriendly checkin"

User 13/03/2018

First issue was we were routed downtown thru a maze of streets and traffic when all we wanted was a stay right off 35w and there were at least three other Best Westerns. Upon arrival we were greeted with not one but three large and long yawns and then finally she said NAME!. The room was clean but well worn. Carpet needed replacing and bathroom fixtures were rusty. Breakfast was better then most but the attendant was so busy visiting with someone else that she failed to tell us where even the coffee was. My wife calls her Chatty Cathy. Upon checkout we had to wait for ques who, Chatty Cathy was going on and on about what some customer said and she said and he said with the checkout person. Finally she was able to cut her off and help us!

Joy B, Guest Relations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
First off, on behalf of our entire staff ,we want to apologize for not providing you a great stay with us. We pride ourselves on customer care and it seems we fell down on the job with you and your wife. I am not sure how you came to us if you were needing a hotel close to I35w. We are always happy to give directions if you call and our website does have maps to let you know our proximity to most everything in our area. The description of behavior of our staff member is unacceptable. As well as our breakfast attendant. They are not allowed to be at the front desk. Thank you for letting us know about your observation. We can assure you we are alerting front desk management, and the breakfast staff. Thank you for your compliment on our quality of breakfast, we appreciate it. If you have the time I would like to discuss your observation further. Just call the property and ask for the GM. We hope you made it home safely, and again thank you for sharing.

"A Best Western with an International Flair!"

AnotherRoadWarrior28, Albany 11/03/2018

What a great place! The staff was very friendly and accommodating.My room was comfortable, clean and spacious. The breakfast area had a good variety to chose from and they had community seating so as to encourage conversation. The interior and exterior decor had a Spanish feel to it. On a European vacay in the US!

"Excellent staff, cute hotel"

A S, Redwood City, California 05/03/2018

Clearly the team who run this hotel really care - everyone was friendly and went out of their way to serve and be helpful the entire week that I was there. The hotel is being upgraded and needs a few touch-ups, but is still a very good value. Clean, comfy rooms and bathrooms, great tasty breakfasts (over and above the usual fare!). Near a very nice part of town and park - walking distance. I would definitely stay there again.

"Wonderful small hotel near the Plaza"

User 16/02/2018

This hotel is less expensive than others around, but you don't miss out on the quality. It is in a wonderful location, and the service was top notch. The front desk staff was so friendly, and also the housekeeping. Each day we were there, housekeeping had smiles on their faces, greeted us, even held open doors for us if we walked by, etc. The hot breakfast was a pleasant surprise. Loved the food and variety - the monkey bread was a treat! Rooms were clean and updated. We will come back!

"Great location, comfortable"

Donna M, Lawrence, Kansas 10/02/2018

In town overnight for a concert and this location was great. Had dinner on the Country Club plaza, which was less than a $7 Uber ride. We're surprised as I thought website said there was a free shuttle, but apparently only on weekends. Good breakfast , great coffee, very filling but would like to see a bit more variety of hot food and fruit. Hotel had little spots throughout to relax and hang out. Staff were amazing! Will definitely stay here again when we come to KC

"Great staff. Best price on the Plaza & Westport area."

susieandfrankie, Lawrence, Kansas 09/02/2018

This is not a 'typical' Best Western but has a more boutique, almost historical feel. Lobby small but well- appointed (a level above check-in desk with tables and chairs, a comfy lounge area that feels quite private back by the morning breakfast area, a garden patio with tables and chairs.... ). A compact pantry for a late night snack. Rooms are updated, clean lines, well thought out (like good reading light in bed.) No street noise at all. Smaller but with desk and comfy reading chair and ottoman. Staff is very helpful, service-oriented, eager to make stay enjoyable. Some parking with feet of front door and rest just out the back door. Was just there on 1-30-18 for work and going back in March for two nights. With AAA or AARP rates lower. Includes breakfast (and not just cereal but eggs and waffles and sausage and fruit .) Very enjoyable stay. Staff so good they elicited a feeling of loyalty in me.

"Excellent staff"

jaeg_84, Raymond, Illinois 31/01/2018

Our stay was unplanned because of a family emergency. The accommodations and staff at this hotel were tremendous. They went above and beyond our expectations for this unfortunate event. I will definitely stay here anytime I'm in this area again. Thanks again to the excellent staff of this hotel.

"Very nice"

User 21/01/2018

My husband and I came to Kansas City MO to meet our first grandchild and chose Best Western Plus Seville Plaza. Just minutes from the Plaza. Accommodations are very nice and comfortable. Rooms are updated and clean. Beds are very comfortable. Breakfast is free with your stay and it is hot and fresh. Very good.

"Perfect for People and Pets"

Nolafan2164, Gulfport, Mississippi 12/01/2018

This was our third night on the road and it was tricky navigating the traffic and new sights and streets BUT we were very pleasantly surprised when we checked in. Front desk staff was extremely helpful and courteous. Parking was easy. Our room is clean and comfortable. Of course there's complimentary breakfast in the morning, but we didn't expect margaritas at 4 and a toy for our dog! Even though this is in a busy area on Main Street, behind the hotel is a grassy area, complete with bags for Fido's business. There's also a concession area to get pizza, soups, snacks and drinks. Very nice place!!

"Best Breakfast!"

User 10/01/2018

Not only was the hotel fabulous, it had the BEST breakfast I've had from any hotel across the country, and surpassed the scrambled eggs even at many non-hotel restaurants that I've been to. I would definitely recommend this hotel.


Pamela J, Springfield, Missouri 08/01/2018

Super friendly staff and excellent location! Highly recommend. Great value! Walking distance to multiple food locations, bars and Westport. Gas station right next door. Very good free breakfaat included with stay.

"Modest hotel experience"

payne t, Oklahoma City, Oklahoma 03/01/2018

I have only recently discovered Best Western Plus and have had pretty decent stays with the chain. Since we had to make a quick choice for a place to stay while attending a memorial service, we opted for this location for convenience. The property appears to be kept tidy, however there was a slight dank odor. The bath is a bit small and the air vent is noisy when the light is turned on. Free hot breakfast is always a plus and the attendant was prompt and helpful . I will probably choose a different place next time in KCMO.

"Wonderful Staff"

jamesangelaw, West Des Moines 24/12/2017

Great staff. Stayed there while spouse was in St. Lukes hospital. Friendly staff, close to hospital, clean and friendly! Would have liked more options for breakfast, but it was OK. Would stay there again if needed, also very close to the KC Plaza.

"Loved it"

TracyReichert, Raleigh, North Carolina 23/12/2017

This hotel is awesome. From the looks to services I would rank it in my top five. I travel 5 days a week all year long for business. Was very pleased with eveything, my only regret is not being able to try their breakfast. I had to leave before it was open. But the hotel offered cookies and milk in the evening.

"Very Convenient"

Branson_MissouriDave, Branson, Missouri 21/12/2017

Have stayed here a lot in last 4 years and it is always a pleasure. Ramon and his staff do a great job. Clean rooms and a great breakfast. A shuttle from the front door makes going to the Plaza very easy.

"Very nice hotel"

NotAMo, Utah 18/12/2017

The room and bed were very comfortable. Only complaint would be no microwave in the room and the bathroom was very small. Staff was very friendly and helpful. There is limited parking in both front and rear. They apparently handed out too many parking passes on Friday night and we were lucky to get the last one. The lot next door doesn't belong to the hotel which is not obvious And we were told we would be towed if we parked there. This is in a great location with plenty of restaurant choices within walking distance.

"Would stay again"

Mjp101913, West Fargo, North Dakota 14/12/2017

We were in Kansas City for one night & planning to go to the Chiefs vs Raiders game the next day. We arrived at 4:00 (check in is at 3), when we got to our room housekeeping was still in it. I told them please don't rush (really didn't want them to skip cleaning the room!) and we waited in the breakfast area. It wasn't a long wait but it was a little annoying since we were an hour past check in and not early, the front desk was apologetic about it. Pros: the location, we walked to the plaza & back. Breakfast had a nice variety of hot/cold items Ramon was helpful with directions Cons- the room not being ready, and we did end up finding wrappers in our room along with our coffee not being restocked. Parking lot is very small

"Nice Hotel Locate Near The Country Club Plaza"

Stephanie N, Kansas 13/12/2017

My husband and I stayed for 2 nights in a room located on the 4th floor with a king sized bed and a 2-person whirlpool tub. We loved the ease of parking, the cookies and milk on Monday night, the friendliness of the staff, and the good hot breakfast in the mornings. The only thing that we didn't like about this hotel was the traffic noise. Our room was facing the front of the hotel (Main Street). We recommend asking for a room located on the backside of the hotel to help eliminate the noise from the traffic. Overall, we would stay here again.

"Nice, affordable hotel in great area of KC"

User 11/12/2017

We really enjoyed our stay here! It was right where we wanted to be (near both Westport and Country Club Plaza) and close to so many attractions. It was clean, and the staff was courteous and professional. Very nice trip.

"They really took care of us"

Hattie W, Kearney, Missouri 09/12/2017

My husband and I were in Kansas City for work and we were able to get to the hotel and checked in very quickly. Ramon was able to answer all my questions, he pronounced my name correctly on the first try, and made sure we got out business mail quick!! The hotel is very nice and looks expensive but the staff all treated us like valued guests. There is hot breakfast in the mornings and plenty of coffee! Thank you for taking care of us during our stay.

"Planned Business Trip turned Mini-Vacay"

KHX6290LI, Chicago, Illinois 08/12/2017

This was a business trip but it turned out to be an enjoyable trip overall as Kansas City has many things to offer in terms of entertainment and eating out. The Best Western was recommended to me at a discount rate so it made for expenses a lot more reasonable as I took advantage of the shopping.

"I like this place!"

Julia M, Minneapolis, Minnesota 05/12/2017

We were in town for Thanksgiving with family—the kids and young adults had a huge sleepover party at my sister's house, while lucky us got to stay in this nice hotel. The only complaints I have is that walls were a bit thin (we could hear conversations in the hall) and the bed was really soft—to the point where my husband had a bit of trouble sleeping—but I did okay. The rest was quite wonderful—cleaning staff did a great job, front desk people always greeted us with a smile, breakfast itself was good, and the communal breakfast tables led to interesting and fun conversations. Even the path from the parking lot to the hotel was cute, with the lights on the trees and a few sitting areas. Thanks for a great visit; we will try to stay again next time.

"An architectual surprise"

andreajj, freeport, me 02/12/2017

we needed a hotel that would take a large do (we have a Vizsla) and that would not charge us. Best Westerns fit the bill. This is a higher level BW. It was in a unusual neighborhood but it has an amazing vintage Spainish decor which is so refreshing and very nice with real tile work everywhere.the beds were good. The breakfast not good but breakfast didnt matter to us. The Staff is so cheery and attentive.

"Great facility!"

alisond437, Oshkosh, Wisconsin 01/12/2017

Great breakfast, clean facility, comfy beds and pillows and friendly housekeeping staff! As a Best Western Premier staff member who was visiting town I would easily and happily refer this facility to anyone visiting!

"Great Experience"

bengW2067JC, Kansas City, United States 30/11/2017

Everything was great! Hotel appears to have been renovated recently, and they did a wonderful job. Staff were great, good breakfast - hot, clean area, tasty. Had a King room which was very roomy, large bathroom and armoire, refrigerator, and TV. Overall experience was great.

"Not too bad"

bethieg1971, Clinton, Iowa 29/11/2017

I was staying at this hotel for work. I was chosen for us. The parking situation was not clear until we asked. The parking is small in front but there are a lot of spots behind the hotel. There was not a lot of room to stop to check in without blocking the whole front. The breakfasts left a bit to be desired as well.

"Our new KC Go To!!"

robertnA6470GR, Monument, United States 28/11/2017

Awesome stay--excellent service, very nice room, friendly and attentive staff, free parking, and a delicious hot breakfast all at a very fair price. Easy walking distance to The Plaza. Can't really ask for more!!

"Great hotel"

User 28/11/2017

We love staying at the BW Plus Seville Plaza. We missed the weekend shuttle which is especially nice. The rooms are nice and the beds very comfortable. We love the location of this hotel to the Plaza, Westport, and downtown.


roderickh922, Batesville, Arkansas 28/11/2017

The stay was good and the staff was great the rooms were clean. But being it's 2017 the hotel as a whole could use a upgrade on walls and hallway and elevators But it's just a small hotel wish us nice but for the most part it really is as nice in the rooms as the embassy's rooms right down the street but they really can stand to upgrade for the price they charge

"Great Staff"

User 21/11/2017

The hotel provides free Wi-Fi, Breakfast and parking. That saves money to experience more of what the city has to offer. The staff were very accommodating, courteous and friendly. The Hotel breakfast is a full breakfast. Good coffee. The beds were comfortable. I was pleased with my stay.

"Nice Hotel with a European Feel"

dmalko, Chicago 21/11/2017

Smaller hotel that has a European feel to it. Staff was friendly and the breakfast was nice. Great location and easy walk to the Plaza. Plenty of parking available at the hotel and staff was very accommodating. The hotel does offer shuttle service within maybe 3 miles of the hotel.

"Friendliest Staff"

Maripat01, Naperville, Illinois 20/11/2017

Maya at the Front Desk was always so friendly and upbeat. She is a real asset to your property. She was there for a double shift and her attitude was always upbeat. Pedro the Shuttle Driver was very friendly and kind. The breakfast was delicious and the property was beautiful. I highly recommend.

"Average or Less for a Best Western."

User 15/11/2017

Facility needs updating. Based on recent other BW stays, this place is about due. Small front parking lot, once filled stuck in the back, seems less secure. Compared to other near Plaza area hotels, this place is not comparable in quality. Staff, was not overly outgoing or friendly. No Rewards Members gifts offered here.

"Best Value Near The Plaza"

SandyLe4, Saint Louis, Missouri 15/11/2017

A charming little hotel right in the heart of the best parts of KC. The rooms have been nicely redone, the lobby is very cute and the outdoor patio is a delight. Every employee we met was friendly and helpful. Our new favorite spot to stay near the Plaza!

"A good room at a decent value, poor breakfast though"

jamesdV3048PT, Columbia, United States 02/11/2017

A comfortable room in a good part of Kansas City near shopping and restaurants. The best sleep I have had in Kansas City (Relatives house never seems to let me sleep well), the breakfast was disappointing for the price of the room, but otherwise an excellent stay.

"Ramon and Regina at the front made our stay even more enjoyable!"

User 01/11/2017

I stayed at this hotel last week for a conference a couple miles away at the convention center. The hotel is clean, nice, and includes breakfast. Ramon and Regina at the front made our stay even more enjoyable! They provided great customer service and helped answer all of our questions!

"Gretat Value"

User 01/11/2017

This is a wonderful little hotel to stay at close to the plaza and other points of interest. My husband remarked how we could have spent twice as much and received half the amenities. The breakfast in the morning wasn't just a small continental breakfast. Many fresh cooked items to go with the other items. The best part was the warm smiles from staff, from the checkin to the housekeeping.

"Great experience."

324iaing, Santa Barbara, California 01/11/2017

Staff were very professional and friendly. The rooms were great and the beds were very comfortable. Great location too, right next to the Plaza and Old Westport (bars, cafes, restaurants). I would have no problems returning to this hotel.

"Friendly place"

kerryc309, denver, United States 31/10/2017

Great location by Nelson-Aikens Museum and others. Within walking distance of restaurants and shops. Nice helpful staff. Good breakfast. Easy parking. Very quiet. Staff always said hi. I would go back if I ever return to Kansas City.

"Home Away from home "

User 26/10/2017

The staff here is what makes the rating so high. Ramon and Regina were helpful, sincere, they made us laugh- it was excellent service and comforting at the same time. At breakfast- I don't know her name, but a sweet gal took a lot of pride in putting out fresh food and doting on us in the morning - she was charming and the food was surprisingly good for a free hotel breakfast. Overall- the rooms were clean (nothing fancy, but comfortable) and the staff is why we will book here again. For a business trip, they made us all feel like we'd known them forever and they worked hard to ensure we were cared for, on even the smallest things. Ramon- your team ROCKS :)

"Great staff, location and comfort."

BobRoss48, Tampa, Florida 26/10/2017

Our first visit to Kansas City was made more pleasant by the people at BW Seville Plaza. We were able to check in quite early and enjoy a full first day of art museums and luscious barbecue. The breakfast was standard but well presented. The manager also let us store our luggage after checkout so we could go to another museum. The location is convenient for visitors, too.

"BW first try"

zacharyb313, Choctaw, Oklahoma 25/10/2017

First time at BW was great and would definitely recommend others to this hotel. Ramon was very generous with the room upgrade and the in room hot tub was fantastic. The breakfast was also of very high quality.

"Clean comfortable and great location"

Barbara T, Metro Minneapolis-Saint Paul, Minnesota 24/10/2017

Hotel was very clean throughout. Friendly, professional staff. Amazing beds (we'd like to know where they get their sheets!). Loved the free parking, wifi, and the location was great for walking to Plaza, art galleries, etc. It felt like a boutique neighborhood cozy spot to come back to, but right in the middle of so many great activities and amenities. Very happy with our choice to stay here while in KC. Highly recommend

"Great Location"

komattz, Munster, Indiana 21/10/2017

I have stayed at this hotel many times to attend a Kansas City Chiefs football game. Hotel is next to Country Club Plaza that has many great restaurants and shops. also about 20 minutes from Arrowhead Stadium. Hotel and staff has always been great and has a good breakfast.

"great Kansas City hotel in Arts District"

J T, Golden, Colorado 17/10/2017

I would recommend this hotel because it has a great location, is smaller with friendly, helpful staff, and is walking distance to the Nelson-Atkins Art Museum, the Arts District of Kansas City, and some great dining and shopping. The rooms are clean and nicely appointed and large enough. I would like to see the linens, towels, and breakfast food upgraded to better quality and fresher, but would still stay here again.

"Srange breakfast area,"

pj5555, northern ar. 16/10/2017

Few seats more cute than utilitarian. Standard motel fare, food not bad, no place to sit. Stayed on second floor facing street, woke up several times as people locked their cars in parking area directly below my window. Chirps are loud at 1 AM

"In town for business"

AnneMarie M, Lee's Summit, Missouri 12/10/2017

I recently brought several associates in for business. I had used this hotel last minute last year, and I got such great service I was compelled to call again this year when I knew I would need to multiple rooms again. The level of customer service I received was second to none. The staff was fantastic to deal with. The hotel is charming, the location is excellent. It's convenient to down town and the three major entertainment districts. The rooms are clean and comfortable, there is plenty of parking and they are very accommodating. Thank you Ramon and the whole gang for making this experience so easy for me and so comfortable for my guests. We'll see you again next year if not sooner.

"Great alternative to conference hotels"

K1239BMtammys, Burlington, North Carolina 12/10/2017

The bed was high class, towels were very soft and fluffy. Staff was wonderful. Conference had a shuttle pickup at a nearby hotel which made this hotel an even better stay for my conference. Highly recommend.

"Good location, good price, clean hotel"

Warner J B, Springfield 12/10/2017

Stayed two nights. Hotel is located just a short distance from the Plaza and convenient to downtown. Friendly staff, rooms and enjoyed the decor in keeping with 'Spanish theme' taken from Plaza Shopping district. New Breakfast area recently remodeled. Hotel quiet for being in busy part of the city. Complimentary shuttle service on Friday & Saturday evenings. Good value for location and area.

"Boutique Feel"

kantravel54, Newton, Kansas 08/10/2017

This hotel has the feeling of a boutique hotel and blends well with the Plaza in Kansas City as well as many interesting places in Westport to explore. We enjoyed the garden area and smaller, cozy feeling of staying here.

"Kansas City Bound"

Fred C, Portland, Oregon 08/10/2017

We chose this hotel because of its location near the museums. and with easy access to down town. The room was very well appointed.. There wasn't a microwave in the room but we availed the use of the one in the breakfast room the one time we had some left overs that needed heating. Overall a very quiet, pleasant environment.


CenterStar, Pasadena, California 04/10/2017

Hotel was convenient to both the Plaza and Westport. Good location for eating and shopping, also downtown if you have business there.If you want to go a little more upscale there are choices in the same area but this saved a little money.

"Very nice"

stefanie_2002, Glen Elder, Kansas 03/10/2017

Everything about this hotel was amazing! All the employees from the front desk to the breakfast attendants to the housekeeping staff were very friendly and made our stay very enjoyable. If we are ever in the area again we will definitely be staying here!

"business meeting"

User 02/10/2017

The front very helpful, and very nice. It was very clean. The folks that clean up the room, went out of there way to clean my room early. They cleaned it very will. I tip them will. The only problem I had was wake up call twice, needed to be at meeting, they never called me up.

"Relaxing time"

Cydna S, Maryville, Tennessee 02/10/2017

From the moment I walked in until I left the service was excellent. The front desk staff accommodated my request for early check in. Several times I was asked by the housekeeping staff if everything was ok and did I need anything.. I found the room very clean...and loved the zillions of pillows! My time spent on the patio was such a quiet time...the area was full of flowers and such a great break.

"Nice Surprise"

Richard A, Hoffman Estates, Illinois 30/09/2017

Room, bed, shower, internet, breakfast and overall service was great. A great price for the quality of these items. Only downside was the sound from the neighboring room. Seemed you could easily hear laughter or conversation without effort.

"Overnight business stay"

billbY4851OY, Oklahoma City, Oklahoma 27/09/2017

Very good location with on site parking. Walking distance to many eating establishments. Room was dated with no charging plugs Very easy check in/out and fine for a one night stay. Staff was helpful when you got their attention

""Enchanting Property""

rstrauss2017, Liberty Center, Ohio 25/09/2017

Very friendly & personable staff, convenient location, clean & accommodating, lovely décor, loved the atmosphere ! I would definitely go back and recommend to anyone wanting a small, quaint and accommodating hotel in Kansas City !

"Outstanding staff"

rvsherry, Chicago 23/09/2017

Our reunion group of 7 old friends chose this hotel from the internet. We loved our 4 Night stay with them. The facilities were perfect for us to spend time together visiting and connecting. Breakfast facilities food and personnel contributed so much to our fun. Weekend shuttle was great for dinner on the Plaza. Location and price were so good Thanks to all at the Best Western Seville for a delightful time

"Old Style Hospitality"

Robert P, Canton, MI, United States 23/09/2017

This hotel has offered us a comfortable, safe, and pleasurable "home away from home" experience for several years. The Country Club Plaza area is close by as are major medical centers. What stands out, however, is what I like to think of as "pre-Katrina New Orleans style" hospitality. I really like this hotel. It's the best value in Kansas City.

"Another Business trip"

jimhiser, Grove City, Ohio 22/09/2017

This place took me by surprise from the time I walked into the lobby, it is very clean and the way it is decorated was very nice. The staff was great and friendly and would answer any questions and steer me in the right direction. Very clean and very quiet.

"Clean and good location"

jasonanddoug, Saint Louis, Missouri 21/09/2017

This hotel has a friendly helpful staff. It is a clean and updated hotel that is in a good location between Country Club plaza and Westport and at a decent price. There is a free breakfast, free parking, a free shuttle to take you to nearby attractions.

"Good Value! Happy & Helpful Staff!"

Y3179VZpeterg, Boston, United States 20/09/2017

Staff made our stay a very pleasant experience. They went out of their way to be helpful. Accommodations were very comfortable. Amenities were quite good. Location of hotel made ease of getting to and from hotel a breeze.

"Overnight stay"

Cindy P, Louisville, Kentucky 19/09/2017

This hotel was older but the room we had was large and comfortable. It was clean but had some repairs that were not done well. Details were lacking. The staff was great. Very friendly and helpful. I would stay again

Joy B, Guest Relations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
We apologize for the lacking of detail with repair. We inspected the guest room you were in and found the caulking in the tub could have been done a little more neatly. We have let the maintenance dept. know about your observation. Thank you for your generous comments regarding our staff. We will pass that along to them. We are so happy you may return to stay with us again. We look forward to then!

"Weekend getaway"

User 18/09/2017

Good hotel. Great location. Very friendly staff. There was some construction and remodeling happening but they placed us on the opposite side of the hotel. Parking space is limited at night in the front lot. Hotel is located in a busy street but didn't have much of an issue with noise of traffic. Good continental breakfast.

"Weekend Away"

User 18/09/2017

My husband I spent the weekend over Labor Day. Nice hotel. Room was comfortable. We didn't spend much time in the room. It was in walking distance from the Nelson Museums and we ended up walk to Crown Town Center Plaza. The breakfast was great. The parking was a little issues. We did have problems with the toilet in our room. It just took 4-5 times to flush. We didn't say anything about it to the front desk. Because it wasn't that big of an issue to us. Can't remember the gentleman that work on Friday September 1st (we checked in right at 3pm). He was supposed to be off.. but stayed and checked us in. He was great!

"Nice property and a good price"

Pete3060, Richmond 14/09/2017

Stayed at the Seville plaza on a recent business trip. The hotel is within walking distance of Country Club Plaza yet has very reasonable rates for the area. The staff was friendly. I would certainly stay there again

"Weekend away."

Michael W, St. Joseph, Missouri, United States 13/09/2017

This hotel is very clean and friendly! Nice and close to the Plaza as well as Westport. Excellent buffet breakfast with harvest table seating. This is our second visit there and will definitely be going back.

"Decent but over priced."

davereinarz, Omaha, Nebraska 13/09/2017

First a complaint. We have Best Western points built up from previous stays. We were NOT allowed to use our points to book this room. There are a "limited number" of points rooms and none were "available." If there is a vacant room, we should be able to use our points. We got a corner room. If you can get a corner room, do so. It is bigger. The bed was very comfortable. The room was clean. The hotel seems to have had some renovations recently. You were required to have "coupons" for the free breakfast. The desk clerk was very authoritarian about the necessity of the coupon, as if people were sneaking into the hotel to eat free food. The coupons were not collected by staff in the morning, so what's up with all that? The breakfast wasn't all that great anyway. No one is going to be sneaking in off the street for it. The cost of the room was too high. the quality doesn't justify more than $100 per night. It is close to Westport and the Plaza.

"Overall, very good"

Rick G, Norman, OK 11/09/2017

This is a smaller hotel but is located near the downtown area, and is within easy driving distance to several attractions. A factor for us in selecting this one is that this is a non-smoking hotel. We thought the breakfast was well presented although the serving and seating area was somewhat small. Comfortable bed, clean room and well maintained. We felt that the price was reasonable and we would like to return to this hotel for future trips to Kansas City.

"Friendly and helpful staff!"

Sally D, Fayette, Missouri 07/09/2017

Stayed 3 nights. Building is older, in need of some repairs but is okay. The first room was smaller and had an older style coffee maker & I had read that Keurig coffee makers were on site so I requested a different room and Candice was awesome! She offered and was so helpful so we moved to a larger room that was a little larger for us. There was traffic noise which can't be helped on a main road but it turned out all right the 2nd & 3rd nights.

"Great service, well decorated, thin walls "

mrsfriz, Stillwater, Oklahoma 03/09/2017

Decor: 5/5 I loved the decor at this boutique style Best Western. It was well decorated, and the public spaces were clean and in great condition. The tasteful and unique design sets this hotel apart. Service: 5/5 The service was good, the employees kind and helpful. We had to pay extra due to having 4 in the room with two queens but that was fine, and it was worth it. Rooms: 2/5 The rooms are PAPER thin.. we heard sounds from the next room that kept us up. Walls are so thin that you can hear people cough, laugh, etc. This is no fault of the hotel because I think it's in an old building but they should consider doing something about noise. You could also see light in between the rooms, like in the upper corners. The rooms were clean, but in need of a fresh coat of paint and perhaps a deep cleaning. The rooms are also very small. Extras: There is free parking which is great, and free hot breakfast. There were also special touches such as happy hour with complimentary margaritas and popcorn, and hot coffee and tea available throughout the day. Overall the service and amenities make up for the rooms, and if rooms were less noisy this hotel would definitely get 5/5.

"Beautiful property; excellent value for location"

due, Waterton, Williamsburg VA 01/09/2017

Fun, Spanish design throughout. Super welcoming and friendly staff--always happy to see us or assist or even just chat with my daughter. Free guest parking. Awesome location. Completely reasonable rates. I thought the bed was a little soft but I realize I prefer a firm mattress.

"Would not recommend this hotel to anyone"

sylviaw251, United States 29/08/2017

The condition of the room was very disappointing. The carpet was below standard and worn to the point that the entire top surface was gone in one spot. I had a stained sheet on one of my beds. I actually checked out early. I would have checked back out the first day, but all of the local hotels were full because of a conference in the city that week. I was finally able to get into another hotel. Very disappointed in the quality of the room.

Joy B, Guest Relations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
On behalf of the entire staff we apologize we did not provide you a great stay. You stayed with us during the rare solar eclipse. Therefore, rooms in our vicinity were booked in advance. Upon looking at your reservation it appears you stayed with us 4 days, we truly wish you would have mentioned these issues during your stay. We would have gladly moved you to another room, or taken you to another property if you desired. After inspecting the carpet, it appears a caustic chemical was somehow used on the spot with which you are referring. As far as a spot on the sheets, we have alerted housekeeping and laundry. We do have a protocol of inspecting the linens as they arrive in laundry and when they leave. Somehow, it seems it was missed. I know the front desk staff has made a compensation to you. Again, we apologize and hope you enjoy the last few days of summer.

"excellent hotel in interesting neighborhood"

Michael A, Pittsburgh, Pennsylvania 26/08/2017

This is a medium-sized (four stories) modern hotel in a neighborhood that is close to art museums, a park, and restaurants. A special feature is a small garden behind the hotel, where you can sit. There is limited parking in front of the hotel, but more in a lot behind the hotel (note: as you walk from that lot to the hotel, you go down some stairs). Breakfast is above average. The rate was quite reasonable. The staff is friendly and helpful, without being intrusive.


Rent-a-dad, Saint Michael, Minnesota 23/08/2017

My friends and I spent three nights in Kansas City at this fine hotel. The management really takes to heart the idea of hospitality. I have had experiences at other hotels where they make you feel like they are doing you a favor by providing you with a place to sleep; but these people really made us feel welcome. The staff pays close attention to detail. We were there for the eclipse and they went the extra mile to provide each room with eclipse viewing glasses and a sun or moon-themed treat. It was a nice touch! The location was also great in terms of access to good restaurants and parks. I personally thought the bed was too soft, but that's a preference that will vary from person to person. The facilities, in some regards, seem a bit dated, but the cleaning staff does an excellent job of keeping things clean and looking nice. Good breakfast and complimentary afternoon treats. I would likely stay here again when visiting KC.

"A welcome surprise!"

Blodges, Ann Arbor, MI 23/08/2017

Excellent hotel, good breakfast, very good accommodating staff, excellent beds, good, plentiful parking. What more could you want? Well located near Courtyard Plaza, and important museums. Nice extra touches.

"Outstanding hotel"

Susan A, Houston, TX 22/08/2017

We can't say enough good things about this hotel. It is very attractive and very comfortable. It has an excellent location which is close to the major attractions, yet does not have any uncomfortable traffic. It offers free parking and a great breakfast. It also has outstanding management. We were there at the time of the 2017 solar eclipse, and they helped us find some viewing glasses at the last minute, which was not an easy task. The staff was exceptionally knowledgeable and helpful with all of our other information requests. They even gave us a bag of snacks to take on our road trip when we left. The hotel prices are a very good value for what you get.

"Attention to Detail"

V5765NPmichellet, Big Lake 20/08/2017

We came to Kansas City to see the eclipse and see the city. I was so impressed with the attention to detail, cleanliness and friendly, helpful staff. I would definitely recommend staying here! Nice location in a quiet area that's an easy walk or drive to many attractions.

"Great location, price and staff!"

User 19/08/2017

Great location close to country club plaza and UMKC. We've stayed here twice dropping off and visiting my daughter and the college. Lobby and breakfast area are a bit cramped, but the food is good and the staff is very helpful. Shout out to Patty for my ride to the train station. Price is typically very reasonable compared to other nearby hotels. Bed is very comfortable, if you like soft beds. Great water pressure and lighting in the bathroom. Will definitely stay there again.

"One of the Best"

640jerryc, Topeka, United States 17/08/2017

Great friendly staff and hotel. First time staying here and will stay again. Clean rooms. Nice beds, great atmosphere. Outdoor patio with easy access from the lobby. Excellent selection of breakfast items that change daily.

"An oasis in a busy city"

Rachel M, Burdett, Kansas 15/08/2017

We enjoyed our room. The beds were really soft. Our room had lots of space. We had room 401 and it was really quiet. There's a little bit of street noise. That's why we always bring our own drown out the noise. Would definitely stay again.

"Love this hotel!"

laurie274, Manchester, Missouri 14/08/2017

What a great experience. This hotel has charm, cleanliness and convenience. Definitely not your generic cookie cutter hotel. Beautiful patio for relaxation. The room was immaculate. I would definitely stay here and I highly recommend!

"Great front office staff, attractive boutique decor, bad housekeeping."

aquabb56, USA 12/08/2017

3 stars only because of the wonderful service we got from the reception staff. We found crumpled beddings and hair in the first room we were assigned, and used tissues, (gross!) under the sofa bed in next room we were transferred to. We requested the sofa bed pulled out and made up twice, (the first room and the second room too!) and was not done both times. We ended up pulling out the bed and making the bed up. I am rating the service a little higher only because of the front office staff professionalism. Housekeeping needs to improve. Hallways reek of bug spray. I came home with red itchy spots.

Joy B, Guest Relations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you for your compliments for the front desk staff. We will pass that along. We are very sorry about any of the issues you encountered due to housekeeping. The situation you describe is unacceptable. We have discussed this with housekeeping department and have alerted them to this event. This is not a common occurence and we are honestly quite embarrassed by it. Again, we are so very sorry and will make sure it is dealt with so it never occurs again. Thank you for letting us know, and apologize for letting you down.

"Base Camp for local reunion"

Ralph F, Sacramento, California 10/08/2017

Clean comfortable rooms for my wife and 2 adult boys. No adjoining rooms but we were next door at the end of the hall, (almost the same) We have stayed here a few times and found great value, close to everything we want, walk to dinner at the Plaza, nice stroll through park across-down street. Pretty good Breakfast, (Do not forget your voucher, my Son had to produce one for a peaceful breakfast) Convenience store next door, great for snacks and drinks. We felt safe and secure, including parking.

"Would stay again!"

leewasser, Highland, Illinois 10/08/2017

Loved this place. Very clean and comfortable beds. Updated decor. Good breakfast that is above average as far as free breakfast is concerned. Awesome personnel, very helpful, friendly and cheerful. Convenient location. The QTrip next door is an added bonus. Would definitely stay here again.

"Confrontational stuff"

User 08/08/2017

The late night stuff here is terrible. I asked about the parking and whether they had any crime and was told "just about as much as anywhere else" I said, I live in Colorado in the mountains and leave my car unlocked at night and there is no crime in my neighborhood, what does that mean. The girls response was "if I didn't like it I could fine somewhere else to stay." I said, "ok I really don't want to deal with you could I please just have my room that I paid for." The girl at the front desk told me I could not stay there... this was 2 in the morning and no other available hotels in the area. I called whom I book the reservation and they were not able to get my refund because the hotel denied giving them back my money, which was $182.00. I had to dispute the money with my credit card company. I would not recommend this best western plus Seville, plaza. It is on Main ST next to quick trip convenience store. Not in the best part of town. Several Blocks away from the plaza.

Joy B, Guest Relations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
On behalf of the entire staff we are sorry you were not happy with your experience. You made the reservation at 1 am and came to check in at 2:30am. When you arrived it seems you had been at a local watering hole for some time! The behavior you displayed was unacceptable in a public place and it seems there were expletives directed at our staff member. We don't allow the type of behavior you were displaying. We have to be mindful of our other guests and we don't accept bullying of our staff members. Therefore, our security calmly escorted you off of the property. We did request to refund the entire amount that was charged to your card. We hope you understand why you were asked to leave the premises. We value all of our guests, however we must be diligent in making sure all of our guests in house are safe and peaceful. We hope you made it home to Colorado safely.


larryeb2016, McDonough, Georgia 07/08/2017

In town for a Nat'l Biker roundup, we chose the Seville because of its closeness to the event . We booked 15 rooms and used all the amenities.We were very happy with our choice, staff ,amenities and rooms .

"Great Stay in KC"

Matj2000, Houston 05/08/2017

We were in KC 3 days for a wedding. I did plenty of looking before booking this hotel. It was overall the best value I could find. It had a great central location, breakfast included, and had 2 Queen beds instead of 2 double beds like most other places.. We had zero complaints.....

"Great Hotel in Kansas City"

S3317PXdanielm, Kansas City, United States 03/08/2017

We were expecting it to be good but nothing special. But it was great and we loved it. Nice staff, nice decor and rooms. Nice breakfast and they offered Margaritas and snacks in the afternoon to guests. It had a really charming lobby and outdoor area.

"Great Value"

Scarlet P, Nashville, Tennessee 01/08/2017

The decor was nice and it felt pretty upscale. The service was great. The beds were very comfortable. It was pet friendly and they even gave my dog a doggy bag when I checked in with a cute toy and treats! The breakfast was surprisingly good.

"Great location"

nikkil412, Nixa, United States 31/07/2017

This hotel is in a wonderful location. Close to the plaza, art museum, hospitals and great restaurants. The customer service was really good and made the stay enjoyable. The hot breakfast was available from 6:30am to 9:30am which was nice for an early morning or if you got to sleep in a bit.

"Great customer Service!"

Quincy C, Chicago, Illinois 30/07/2017

I went with a classmate for a conference at the convention centre. We actually arrived early in the morning to a full hotel, but Ramon at the desk was great! He gave us the first room available (which was at 10am) and let us check in early and have breakfast, which let us change and get ready for a great day at the conference. Kudos and thank you. The hotel was very nice, clean, comfortable, and 10 min drive to the conference centre, plus is it a direct shot of the bus, which is 1/2 block away from the hotel front door. Ample free parking, delicious breakfast, and coffee all day....a must for tired medical students.

"Nice location, good value"

User 30/07/2017

We enjoyed our stay and it was close to the Plaza!! I feel it was a good value for what you got. Room was very clean and staff was very friendly and nice. Breakfast was good, the staff was always refilling the food items.

"Clean and friendly"

User 25/07/2017

We attended a horseshow at Hale Arena. This hotel was a short easy drive to the facility everyday. The staff was helpful and friendly. The beds were the most comfortable I have slept in away from home. The sheets were every bit as wonderful as mine. It was a clean and comfortable room.

"Will stay here again and recommend this hotel to others"

susanlL6542BG, Emerson, United States 25/07/2017

Centrally located to many area attractions, very comfortable beds, gracious and helpful employees, great breakfast; worst part is the parking lot in back is cramped and could be kept cleaner (quite a bit of garbage on the ground and smelly garbage can); I am planning on staying here again during future trips to the KC area.

"Our stay"

716terrir, Iowa City, Iowa 24/07/2017

The customer service is outstanding!!! You feel like you are valued as a customer!!! The rooms are clean and comfortable, I love the towels and shower. The only thing is the air conditioner was loud, or the fan. The breakfast was wonderful!!!

"Enjoyable Stay"

deborahanns725, Hitchcock, United States 24/07/2017

My daughter and I were in KC for a wedding and enjoyed our stay at the Best Western Plus Seville. The hotel has a Spanish-influence style in the lobby, which was very warm and inviting. Great front-desk greeting and explanation of the hotel amenities. Our room was spacious and clean, and the beds are unbelievably comfortable. The hotel provided free margaritas for the guests at 4:00pm the Saturday we stayed - which was a nice touch as well. The location of the Seville is very accessible to the Plaza area and close to downtown. Overall a very enjoyable experience and would recommend to friends!


U632IGchrisv, Denver, United States 24/07/2017

The hotel seemed nice. The room wasn't dirty upon initial inspection but woke up to bed bugs. One crawled across the bedspread when I woke up in the morning. I was able to capture the bed bug alive and brought it down to the front desk. I also have photographs of the bed bug. I would not recommend this hotel to anyone. If you have to stay there, at least try to avoid room 212 - where I stayed.

"The lobby was under construction at time of visit"

User 19/07/2017

The place was fine for our purpose. We were just visiting for the weekend. There was free parking toward the back of the hotel. The breakfast was included which was ok. there was a shuttle that drops you off around the area (3 mile radius) on Friday and Saturdays. We were able to walk to the Nelson Atkins Museum.

"Nice place but a little misleading"

Timmy1972, Seminole, Oklahoma 19/07/2017

Im in no way going to rip this place apart as we had a good stay with no real issues after we had to switch rooms immediately at check in. Bed was VERY comfortable, but walls are thin,.staff were all friendly, and heard people raving about the breakfast! It is pet friendly and quite a few dogs there during my stay. Parking is a issue upfront, not much of it, and a park at your own risk by a wall of burned out building. Now, it is close to things, but not in the middle of them, in fact, nothing in immediate area but busy busy gas station. It is roughly a 10 minute walk to the shops in plaza,but BEWARE!! the walk back is all up hill!! So if you are planning to walk, you better be in at least decent shape!! Again, had no real issues, but reviews here are why we stayed, but just wasn't what or where we were expecting, but good value if you don't need to be in the middle of things

"A Pleasant Stay"

Jay N, Wichita, Kansas 19/07/2017

Front desk check in simple and customer friendly - thank you Ramon! Room very comfortable and decor attractive. Complimentary breakfast area a bit crowded and back lot parking a tad difficult to navigate. Xpress check out easy. Overall, one of my favorite motels.

"Room 102"

User 18/07/2017

Although the hotel has a great location, with cool aesthetics, it failed in a couple of areas for me. The front desk was curt and only needed to listen for you to leave as soon as possible. My room had a very strong mold smell coming only from the bathroom. It was so bad that we would be in bed and the scent would hit us as soon as the air turned off. The tub was stained on the bottom--actually had to wear flip flops to shower in because of the stain. We were told we could only stay on the bottom floor with a pet. So, I didn't ask to move because not only did they seem unapproachable, but just seeing the hallways, no other room seemed better. Not only that, but we found a roach crawling in this same bathroom area. The carpet was too dark for a pic and it ran under the carpet/wall before I could get a better one. Breakfast was fantastic, bed was the most comfortable we had ever slept on, and the outside area is a great plus for taking out your dog--they even have dog treat bags upon arrival. This is a pretty average hotel for a Best Western. You're paying for the location. It's a budget hotel with the amenities of a 3 star hotel.

"Less than"

Joyce2720, Glen Carbon, Illinois 18/07/2017

Strong non pleasant air freshener smell in hallways. Stairwell needs something done - I don't use elevators and it was creepy in the stairwell. (Rodent droppings) I was told the rooms were recently renovated but the carpet was dirty and sticky, air conditioner was noisy. Room Decor was bland and boring. No pool or hot tub. Sorry for the bad review and the things I mentioned might seem minor to you but I like to have a good vibe in a hotel and I didn't at all!

Joy B, Guest Relations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
We apologize you felt the air scent was unpleasant. It is a delicate scent and sometimes if people are sensitive it might be a bit stronger. The stairwells are cleaned thoroughly 2 times per week. Maintenance also does a walk through everyday to check for wrappers, cups etc. We will alert them to your observations.We also spray for pests on a regular basis as well.The carpet in your room had been cleaned, we are trying to discover the source of any stickiness. We are so sorry we did not give you a satisfactory stay. We want all of our guests to be happy. We are so sorry we did not provide the stay you were expecting. And we hope you have a great summer of travel ahead of you!

"Excellent location."

AMcAuley, London, Canada 13/07/2017

My husband and I have stayed here twice. This Best Western is a gem of hotel and we will most definitely return. My favourite thing about this hotel is the patio courtyard in the back. It is secluded and so peaceful. On our last visit we stayed with family and friends, and the patio was the perfect place to meet up. We also appreciate the in-room fridge and microwave. Very handy. The rooms are clean, spacious, and nicely decorated. Staff is personable, also. The location is fantastic. Country Club Plaza is easily walkable from this hotel. CCP is home to some amazing restaurants and shopping. The Power and Light District is not within walking distance, but it is a short cab or Uber ride away. Kauffman Stadium, which we visited twice on our last stay, was an easy fifteen to twenty minute drive. The Nelson-Atkins Museum of Art is nearby, as are many fountains and parks. Parking in the small front lot usually wasn't a problem for us. There is a larger parking lot behind the hotel, and we preferred to park there, as it offered more space for our truck and it was convenient to the patio. The only drawback on our last stay, and it was outside of the hotel's control, was neighbourhood rowdiness while we were trying to sleep. That put a slight damper on our stay, but again, it was not the hotel's fault. We will continue to stay at this BW, regardless of that issue, and we look forward to returning.

"UMKC review and family visit"

User 11/07/2017

Great location for the purpose of our visit. Remodeling so a little messy right now. Staff was great! Breakfast was good and on time. Noise complaint at 3 am was handled quickly and no further issue arose.

"Awesome breakfast"

Scott M, Miles, Iowa 11/07/2017

The hotel is conveniently located in the country club plaza area. Parking is tight. Room was very clean and comfortable. Staff was friendly and informative. The free breakfast included eggs, sausage, hash browns, monkey bread, bagels, cereal, waffles, and more. There is no pool at this property. Lots to do within walking distance.

"Best stay on my cross-country trip so far."

Chris S, San Rafael, California 11/07/2017

Was warmly greeted and received. There was some construction going on but it was not intrusive. Scored a parking space right in fromt and hsd easy access to everywhere I wanted to visit in KC. Highly recommended this hotel

"Some issues but GREAT staff!"

roadracr, St Joseph, mo 11/07/2017

Had to wait until after 5:00 pm to get into our room due to the room not being cleaned. Typical issues with and older hotel, slow running drains, one inoperative outlet in the bathroom and a malfunctioning hair dryer but very comfortable room with great bed and pillows. Matthew at the front desk was outstanding in helping us with the issues that we encountered.

"Excellent Value."

Domer90mom, Minnesota 05/07/2017

Older hotel but well maintained. Really excellent value. Comfortable rooms. Front desk was pretty slow at check-in but otherwise all was fine. Very central location. Close to Westport and the Plaza area and just a 10 min drive to Power and Light District.

"Close to Country Club Plaza Shopping"

Denver_Mec, Denver 05/07/2017

The room was clean, well organized and quite nice with a very comfortable bed. Plenty of free parking behind the hotel. The hot breakfast was much better than most hotels of this level offer with waffles, egg dishes and various meats as well as continental style choices of cold cereal, yogurt, toast and muffins. There is a very nice rather secluded patio in back between the parking and hotel which was a wonderful place for enjoying the breakfast. Very convenient location for access to the upscale Country Club Plaza.

"Great hotel in the perfect location to access the City!"

MoeFlatlander, Bonners Ferry, Idaho 04/07/2017

We booked this hotel simply for the location and value. Were we every surprised about how great a selection it was! The hotel itself was clean and comfortable. The staff was amazing! Truly, EVERY staff member had a great attitude., you can get to just about anywhere you want to go in the city with ease. If you are willing to walk a bit, you can make it to several areas pretty easy. If not, this new thing called Uber can get you there cheap! If you are lucky and land on a Friday or Saturday, the shuttle will take you places, but only from 4pm and later.

"Convenient location. Small, older hotel with friendly service"

Bullfrog270, NW Arkansas 02/07/2017

This is a small 4 story hotel conveniently located to numerous attractions. Hotel offers a weekend shuttle to nearby areas. 15 minutes to Kauffman Stadium and very close to restaurants, shopping and farmers market. Breakfast was very basic. Good coffee. No restaurants, bar or pool. Nice budget hotel to visit

Joy B, Guest Relations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
On behalf of our entire staff we thank you for your lovely comments.We areas very close to so many of KC's great attractions. Including shopping at the famous Country Club Plaza and the Entertainment Districts of Power and Light and Westport. Art museums are out our back door! Our complimentary breakfast hot and light fare. We hope you do return to visit us on another trip you may be planning to KC so you may become part of our loyal family of return guests!

"Another great experiance"

arc0lam, Ellsworth, Kansas 01/07/2017

We always have a good experience when staying here. Good location for adults or older children. Easy walk to the Plaza. Nelson-Atkins or Westport. Desk help all shifts is great. Breakfast is good. Lots of smiling faces.

Joy B, Guest Relations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
We thank you for taking your time to let us know about your stay with us. From your comments we are so happy you have become one of our family of return guests. We will pass along your compliments to the Front Desk staff.

"Incredible staff, great location"

User 27/06/2017

This ideally located, recently and charmingly redecorated small hotel gave me everything I needed and so much more for a quiet getaway. Staff is knowledgeable and makes the extra effort to truly make guests feel cherished.

"A destination place all its own!"

User 27/06/2017

Staff bent over backwards to help us by keeping our luggage in the owner's office while we waited for a room (we came in really early). Breakfast was varied and delicious. Love the extended hours so you don't have to rush. Margaritas on Tuesdays and Fridays--a real plus! Such a nice place, it should be a destination all its own. Delightful hotel! I recommend highly.

"Another great stay at the Seville"

274dougr, Sioux City, Iowa, United States 26/06/2017

Each time we come to KC we try to book our rooms at the BW Seville Plaza. Our stays here have always been excellent. The staff is excellent, rooms are clean and very comfortable, great breakfast, and good parking. We are walking distance from the Country Club plaza.

"Well-Maintained Small Hotel"

intrigued2013, Port Orchard, Washington 24/06/2017

The lobby of this small hotel made me think of hotels I've stayed in in Latin countries. Love all the tile; nicely decorated. The breakfast room is attractive and exceptionally well managed. The service staff was friendly and efficient. While there was nothing outstanding about the rooms, they provided a good night's' rest; the entire hotel was quiet. The beds were comfortable; the towels of a generous size.

"Great Place in the Hub of the City"

User 23/06/2017

This was a great hotel to stay at. It's quaint, comfortable, and clean. The staff is very accommodating and the hotel is located within walking distance to a lot of restaurants and local attractions. Just beware of missing the hotel. There's no street sign except for on the building itself, which lays flat and is inset a little, and it's located on a corner so if you don't know where you're going, you might miss it. But it was a great value for what it was and we really enjoyed ourselves there. We'd sty there again if we go back to the area

"Could be great"

iroamaround67801, Dodge City, Kansas 21/06/2017

Quaint little hotel with a friendly staff and a very good breakfast, however so much of the room felt dirty to me. The general smell was of antiseptic like it was covering up something else. The comforter was very dirty and I lost track of the long hairs I found. The hotel is older and even though the renovations are nice it still showed its age.

"Clean and Friendly - close to Plaza"

travelingwannabees, Dallas, Texas 21/06/2017

The hotel was very nice, staff was exceptionally friendly and went out of the way to assist us when needed. Although not walking distance from the Plaza, it is very close. Also near museums. We stayed in a room that had a large Jacuzzi tub in the room, and really enjoyed that.

"Opal M."

User 20/06/2017

Great hotel. Friendly staff. Location also great. Ask for Maya, she was very helpful. I will stay here on my future visits. Nice rooms. Stayed 3 nights, they gave us a special hospital rate since we were there for medical.

"Quick stop but happy with the location and accomodations"

parisryan, Seattle, Washington 15/06/2017

Location in the Plaza is exceptional. Loved the free parking and the common areas are very nice. The high point would certainly be the staff, as good as any place I have ever stayed. Wish i could remember the front desk girls name to give her a shout out but she was so friendly and personable. The only downside was the wifi was pretty bad I had to use my cell as a hot spot to login to work from my laptop. I am sure it was better in the commons but I needed to work late and didn't want to go downstairs. Would stay here again when in KC.

"Don't judge by its cover"

SuperM0n, San Diego, California 13/06/2017

We really liked this hotel - great location, walking distance to Country Club Plaza and Westport, nice bathroom and towels, good breakfast. It just wasn't very inviting from the street. The staff was really nice, friendly and welcoming. Hard to find a better value - with free breakfast and parking - that area.

"Honest Review"

naomif753, Garrison, United States 13/06/2017

The Good- Staff was very friendly and helpful. Decor in lobby was very pleasing to me. Room was comfortable with excellent bedding and high- end toiletries. Complimentary breakfast was awesome! Eggs and Sausage and everything in between. Complimentary margs 4-6pm. THANK YOU! The Not So Good- parking is kinda tight. Street is noisey and busy even into the night (NOT the hotel's fault). Shuttle driver needs something. I think he feels underappreciated? He seems crabby but changed with a tip. He has a hard job. I was thankful for him anyway. The Bad- Honestly there was nothing bad about my experience with the hotel! All in all I would stay here again. In fact I hope to!

"Good Stay"

User 12/06/2017

I stayed here for a night while attending a show at the midland theater and it was great. Great look and great overall experience. Didn't get to use the breakfast since it started at 6:30 but it looked like it was good.

"Great downtown hotel"

ARTraveler_8, Arkansas 09/06/2017

Great location---the Kemper Museum, the Nelson Atkins museum, the restaurants on Westport, and the countryclub plaza shopping district are all ~10 minutes or less walk away. The free parking and wifi are a good value for the area, the staff is very friendly and helpful, and the pleasant Spanish mission-style decor feels much more pleasant and plush than I usually associate with Best Westerns.

Joy B, Guest Relations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you so much for your compliments! They are very much appreciated. We are very close to so many of KC"s attractions. And we also thankyou for noticing our new decor! It is finally getting the finishing touches. We hope you will return to see us on another trip to KC!

"Very Helpful"

richardwS4178MW, Kimberling City, United States 08/06/2017

Front desk lady was very helpful, kind and professional. The room was not ready when we arrived, but the front desk lady was very helpful to find a room for us to stay in. The location of the hotel is convenient to local attractions and easy to find off the interstate.

"Love the PILLOWS"

Ron785, Manhattan, Kansas 08/06/2017

We have stayed in this hotel 2 times for hospital visits. If you are in need of a room close to St. Luke's Hospital, it is so convenient. Not to mention close to The Plaza and Westport, which means a multitude of shopping and dining choices. We LOVE the pillows! Sounds silly I know. My husband likes a firm pillow and I prefer a soft one! We both are happy. Breakfast is a nice addition also. Lots of choices. Everyone should be able to find something to their liking.

"BW to the Rescue"

User 06/06/2017

We called at 11:30 and got their last room. The staff was really friendly, the room was clean and comfortable. The decor is charming and reminded me of San Antonio. The guy working the desk said the manager is an "artist that just won't stop," which I could definitely see in many details around the hotel. The breakfast is plentiful and delicious. I would totally stay here again!

"Good value"

955adamu, Modesto, CA 04/06/2017

Only complaints (for those traveling with babies), they don't have cribs and there's only 1 high chair for breakfast. Everything else was a great value for our money. I'd be happy to stay at this hotel again

"Great hotel! Friendly staff!"

User 03/06/2017

Had a great couples weekend away in KC! Loved the firepit and Maya at the front desk was awesome! The room was clean and the shuttle service was great as well! Not too far of a drice to downtown area and took us roght where we needed to go. Staying there again soon!

"Reasonable for location"

User 30/05/2017

Hotel room was fine and clean. Negatives were there was only one man checking everyone in plus he was trying to answer the phone. The entire stay I never saw more than one person at the desk. Also the breakfast area has very little seating only a couple of communal tables and a couple of small ones or take food out to sit in the lobby area. Location was the best... Nearby Westport has great restaurants and within walking distance.

"Best deal at the Plaza"

G2901BHhelenw, Columbia, Missouri 29/05/2017

We like the convenience, ambiance and price of this hotel and always choose it for our visits to Kansas City. The access to the Kemper and Nelson and Adkins museums is a plus. We also like that it is in walking distance to the Plaza.

"Leisure Trip"

kellyhN4165MN, Chapin, United States 28/05/2017

I would stay at this hotel again if ever in the Kansas City Missouri area. I was there with my boyfriend for Red Hot Chilli Pepper concert. Room was nice, bed was comfortable. Hotel was nice. Room was clean. Front desk staff was friendly and attentive if we needed anything.

"Upscale hotel at a value price"

982RickD982, Cissna Park, IL 27/05/2017

Nice hotel within 2 miles of everything we wanted to see. There was some minor remodeling going on in the lobby and on the front parking area. Neither was noisy or interfered with the quality of our stay. Our only complaints were 1) the noisy a/c unit cycled on and off every 2 minutes so the tv volume had to be adjusted constantly and 2) the shower temperature changed from cool to scalding several times during the course of a shower. The beds were comfortable, each had a choice of 4 or 5 pillows so you could find one you liked. Tv and furniture good quality. Fridge without freezer, no microwave (except in breakfast room). Would recommend this hotel to family. Be aware that they are dog friendly, so if you have allergies, odds are that your room once had dogs present. I was amazed to see at least 10 people with dogs in an 80+- room hotel.

"Great staff, good breakfast, mediocre rooms"

AndrewBVA, Dayton, Ohio 27/05/2017

I spent one night at the best western plus Seville plaza. The room was reasonably priced. Every staff member that I encountered was great. Matthew at the front desk was very helpful. The breakfast was good--I thought it was better than what you would find at similar hotels. Our room was good but not great. It seemed old and was relatively clean (the housekeeping staff did a great job) but the fact that the room was pretty old made the room seem less clean than it actually was. If you are looking for a reasonably priced hotel in Kansas City, I would recommend staying here. However, for a little bit more, I do think you would be able to stay at a newer hotel.

"Near Nelson-Adkins Art Museum"

Mary H, Eau Claire, Wisconsin 24/05/2017

This was my second time staying here. The hotel is even nicer now that the renovation is almost complete. Our room was spacious. The bed/pillows were very comfortable. I really appreciate the amenities such as two luggage racks in the room and plenty of hanging space in the closet. The bathroom is beautiful with bathtub/shower combo and plush towels. Everything was wonderful.

"Beautiful hotel, sort of boutique"

DirkD346, Central Kansas 24/05/2017

A wonderful location, only two blocks from the KC Plaza. This is a small and intimate hotel with its own feel. Breakfast is quality but space is small. Daily paper provided and 24 hour coffee & tea, though it might need a microwave warm up. It intentionally imitates the plaza feel and succeeds. Thumbs up.

"A musical weekend."

griffin299, Greenville, South Carolina 22/05/2017

My daughter and I attended my granddaughter's ballet at the Kauffman Performing Arts Center and location of the hotel was very important to me. This hotel filled the bill. We were only about 5 minutes from the theater. The hotel management were pleasant and it felt like it was a family hotel. The room was clean and comfortable and the full breakfast was excellent. I liked the close parking at the front and rear of the hotel and all in all, felt the management tried to make it a pleasant experience with more personal interaction that you would typically see at a larger hotel.

"Convenient location, good amenities, friendly staff"

S6088CZdeborahc, Fulton, United States 15/05/2017

We stay at this hotel twice a year during NASCAR races, and for the proximity to the Plaza. And because they are pet friendly. We like the updates that have been done to the interior and landscaping. The staff are all friendly and the front desk staff are helpful and attentive to our needs. Seems like the prevalence of homeless people was worse this time than in our past stays. But, they are not aggressive, keep to themselves. Not sure if that is a problem throughout KC.

Joy B, Guest Relations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Oh thanks so much for being a return guest and part of our Seville Plaza family! And thank you for your comments about our updates. We are happy you took notice. The staff appreciates your positive remarks regarding them. They do love our guests! We are in a fairly urban area, 2-3 blocks from the famous Country Club Plaza. We have foot traffic on the sidewalk in front of the property. There are many different types of people on the walkways as we are close to schools, museums, businesses etc. We again, thank you for your generous comments. And can't wait see you next NASCAR in October!

"Convenient location and very pleasant outdoor coutyard"

annsW9454MM, Kansas City, United States 15/05/2017

Hotel is being updated. Rooms are a bit small but nicely updated. Hallways were in the process. We walked a short 10 minutes through a park with nicely surfaced footpath to get to the Cheesecake Factory for dinner. The path was lit after dark so it made for a pleasant start and finish to our evening. I especially liked a back courtyard area where there was nice seating and tables for private social time with family.

Joy B, Guest Relations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
We appreciate your kind words about our property! We are pretty much at an end to our updating. We are happy you used the path to go to the Plaza area. It is very pretty and green this time of year. Our back courtyard area is quite nice. A quiet spot for just relaxing or eating your breakfast! We hope we get to see you on another visit to KC!

"Good place"

Leo F, Decatur, United States 08/05/2017

Friendly service, comfy bed, near great museums and Kansas City Art Institute, lovely back patio area with happy, chirping birds, and a nice, decent breakfast, with eggs and sausage and many other offerings. Be sure and bring your meal tickets or the breakfast _itch will turn you away, even for coffee.

Joy B, Guest Relations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
We thank you so much for your beautiful comments about your stay with us. We are close to all of the art! The Nelson-Atkins museum, and the KC Art Institute is our neighbor. Our back patio is lovely in the spring,summer and fall with our fire pit when the weather gets a little chilly. It is an oasis, you don't realize how urban we are when you are on the back patio. We have taken to giving guests a card to present at breakfast. It ensures our guests that they have an abundant choice of breakfast foods when they arrive for their breakfasts. Ruth collects them from guests and we will make sure your comments are passed on to her. We value your opinion and thank you for letting us know about your observations . We are sorry for not giving you a superior breakfast experience. Hopefully, we will be seeing you again on an upcoming visit to KC!

"lovely stay in KC"

Elizabeth H, Stuttgart, Germany 07/05/2017

This hotel is in a very convenient location, low-key in atmosphere, not too expensive, and perfectly lovely, in terms of personnel. It has a sort of old world charm to it, not your run of the mill huge hotel. The Country Club Plaza shopping and eating area is a short pleasant walk away, and very comprehesive

Joy B, Guest Relations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
So nice for you to take the time to talk about your stay with us. We area smaller property so we can know our guest by name and make sure they are taken care of with any questions or suggestions. We have just finished updating the lobby area, and it does have an old world feel to it, to fit in with the area of the Plaza. We are happy you enjoyed the stroll to the Plaza it is lovely through the park. On behalf of the entire staff we thank you and hope we will see you on a return visit to KC!

"Best Western may not be 5 star but the staff certainly are...."

Evelyn B, Kansas City, Missouri 06/05/2017

I'm from London, England & I really do not like staying in hotels at the best of times, but I absolutely loved staying at Best Western. My room was great, breakfast was good, very clean hotel, wonderful staff....would definitely stay again.....thankyou for taking good care of me....

Joy B, Guest Relations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
We are so happy you enjoyed your stay with us! We hope you had a wonderful time visiting KC MO! And got some Jazz and Bar-b-que worked into your stay. Thank you for the lovely compliments. We hope you have a safe journey where ever your travels take you!

"Hotels very dated"

236kennethj, Mobile, Alabama 04/05/2017

I just thought this HOTEL was dated,needs a complete update...had a room with a Jacuzzi near my bed...what are they thinking. Sloppy re-paint..lite fixture in bath room needed repaired...towel bar loose..elavater needs a lot of attention..not a Best Western Plus maybe just Best Western...sorry # 6

Joy B, Guest Relations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
On behalf of our entire staff we want to apologize for not giving you a great stay. We are located just a couple of blocks from the Country Club Plaza, which means we are located in a historical area. We have just recently updated a large portion of the property, we are sorry you did not care for our updates. Most guests love the fact the jacuzzi spa is in their room rather than in a bathroom tub. We are the only property in our area that does provide spas in a handful of rooms. Our elevator has just gone through extensive testing, I am not sure what attention your were referring to. We are getting ready to lay new tile on the elevator floor. We hope you mentioned the towel bar to our staff. It is common for them to become loose as guests use them to steady themselves sometimes. Therefore there is an added amount of weight they are not designed for. We do hope you have a great summer ahead and safe travels!

"Great price and great location!"

P4496XKchristianp, New York, United States 04/05/2017

The entire staff here was super friendly and helpful from check-in to check-out. The location was in a beautiful part of Kansas City (Seville) and the hotel was a great value for the price. I'd stay again for sure.

Joy B, Guest Relations Manager at Best Western Plus Seville Plaza Hotel, responded to this review
We are so appreciative of your comments! Thank you! We are a great value for our area and we provide an alternative to those guests wanting to be close to the Plaza of Power and Light District. We look forward to seeing you again!

"Great Hotel, great price!"

User 03/05/2017

Rooms were clean, staff was awesome, the breakfast was good and the location is fantastic! We had a great checking, got plenty of BBQ joint recommendations, they pointed out some local sights in walking distance and were very helpful!

"Wonderful Staff"

User 02/05/2017

We visit the hotel 3 to 4 times a year and all the staff is very accommodating and helpful. I would recommend anyone to stay here. The breakfast is the best breakfast I've had where it's free. Rooms and hallways are very clean. Only downside is I wish it had a pool! Ha!

"Wonderful Stay!"

jennifermU4340BR, Plattsburgh, United States 02/05/2017

This hotel was amazing. The location was great. We could drive to downtown or walk to the Country Club Plaza. The staff was wonderful and helpful. The breakfast was off the chain. The little extras made our stay that much better.

"Very Disappointed"

dianatV6704CU, Wichita, United States 17/04/2017

For the price of $150 per night I expect a much higher end hotel. Better quality. The smell of cheap cleaning products as you walked in door made you wonder what it was trying to cover up. Grout in bathrooms messy and dark making it appear dirty. Needs to be completely remodeled and updated. Parking is very crowed. Most in the back and you have to climb numerous stairs. Front loading area very small and tight.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
Oh dear we are so sorry you felt you did not get the stay you were expecting. Those nasty taxes add up, as our rate is definitely not that high! The Febreeze that the housekeepers use may have changed scents. I know that some guests are very sensitive to that. We are making sure to see if that is the case. We have been removing rubber transition strips between the bathroom and bedroom and replacing them with a beautiful marble. We will check to see if there was some grout that did not get wiped up. Thank you for pointing that out to us. Our parking lots are in the front and the back. We always suggest for a guest to drop their bags at the front desk so they may pick them up in the lobby on a luggage rack to take to their guest room. If you ever need help there is always a staff member that can do that for you. We again apologize for not providing you with the stay you deserve. I do hope you let the front desk staff know about your observations.

"Best western"

907audrab, Kansas City, Kansas 16/04/2017

We really enjoyed our stay here. The staff were very helpful. The rooms are very comfortable and clean. We loved having the shuttle option. The breakfast was nice. If we come to this town again, we will definitely stay here.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
Thank you for taking your valuable time to tell us about your stay. We appreciate your kind words regarding our breakfast and shuttle. We will pass along your complements regarding the staff. They will be very happy. We look forward to your next visit to KC!

"Great hotel and location but..."

karenpJ8922LQ, Kansas City, Missouri 13/04/2017

The "high speed internet" was non-existent. When it did show up on the wifi list (it didn't always) it took forever to join. Once connected it took an extremely long time to load pages. Once the hotel fixes this problem this Best Western will earn perfect marks in everything, location, cleanliness, helpfulness, comfort.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
We are so very sorry about your problem connecting to our Internet. We have Google fiber and it works beautifully. But, on the day of your stay there was an issue with it. We apologize it was frustrating for you. Sometimes we don't know how we all lived without it years ago! It has been addressed and there was some little glitch. Again, we are sorry. Thank you for your compliments on the rest of our property. We will pass it along to the staff! We hope you will return so we can provide you with a great stay, and great Internet!

"Best Western on Main Street in Kansas City, Missouri"

Rick H, Mehlville 13/04/2017

The staff at check-in and check-out were both very friendly and helpful. This hotel is undergoing renovation so there is some construction ongoing. The elevator seemed to be jerky in its operation and made one wonder if it might quit working mid-floor. The bathroom floor was not entirely clean. The breakfast was excellent with waffles, sausage, eggs, yogurt, etc. etc. It is convenient to KU Medical Center for those needing that.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
We wanted to let you know the elevator is safe! We have been going through a testing with it, and it has passed it's safety inspection! You may have been there on a day where Otis elevator was doing some testing on it. We apologize for any inconvenience this may have caused you. The bathroom floor issue is unacceptable and housekeeping has been alerted to your comments. Thank you for your compliments on our breakfast! And yes we are convenient to several hospitals and major KC attractions. We hope to see you again!

"Really nice hotel, great staff, excellent deal"

Rachael B, Cleveland, Ohio 07/04/2017

When we checked in around 7:30pm on 4/5/2017, the girl at the front desk (I can't remember her name) was super friendly and helpful. I had forgotten to print something I desperately needed and she let me email it to the front desk and she printed it for me and brought it to my room. She was wonderful. All the staff I met was really great. The room was very clean and nice looking. The breakfast was standard but very good. There was always coffee which is a huge bonus in my book. Plenty of parking. I wish there were a daily shuttle since I was there Tuesday to Thursday there was no shuttle available but that was not a deal breaker for me. I was overall very impressed with the hotel and the staff.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
On behalf of the entire staff we thank you for your positive comments. We are happy you our staff member was helpful to you. We apologize we didn't have the shuttle running for you. Hopefully, the staff did get you transportation while you were our guest. We appreciate that you will be returning to stay with us, and join our family of regular guests!

"A possible Avoidance"

theroomrater2017, Oklahoma City, Oklahoma 07/04/2017

Pros: very polite staff and the breakfast was good. Cons: 1) We stayed on the second floor and I think that only the box springs were put into this room because I do not feel that I slept on a mattress. I have slept on the floor in a German airport that was more comfortable then this bed. Not to mention there seemed to my wife and I that it had a hump near the right hand side (if you are looking at the bed) that was hard to sleep on and made you feel like you would slide off because of the hump. Also the pillows are way too small 2) The toilet in the room when flushed sounded like the airplanes taking off at aforementioned German airport and the sound would go on for about 4 minutes. I managed to record video of it; it was so bad. We prayed that we would not have to use the bathroom during the night. 3) I had the AC set on 63 and it did nothing to cool down the room, the room was hot and uncomfortable all night. 4) The walls are paper thin and I could hear the neighbors talking all night long. They were not yelling, they sounded like they were talking in a regular voice and I could still hear them and was unable to sleep.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
We are so very sorry you did not get a good nights sleep. I realize that is so frustrating.We hope you let the staff know about you issues with the air temperature and the toilet running. We appreciate when our guests lest us know about things they encounter during their stay. We have alerted the maintenance department to your observations. Again, we apologize we didn't provide you with a satisfactory stay.


User 07/04/2017

The staff at this place is top self.... I stay here when I have big events coming up or just to get away from the world and soak in one of there hot tub suites. It's clean, friendly, and the breakfast wow!

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
We appreciate you taking your time to let us know about your stay. We will pass along your compliments to the staff. They will be happy you mentioned them. We hope yo see you on another trip to KC!


LovinMe1218, Olathe, Kansas 06/04/2017

It was one of the most relaxed and fun stays we had. Staff was polite, location was amazing. Front desk was kind in taking care of our wants especially. Merely remarkable experience, we will absolutely go back.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
Thank you for your lovely compliments. We are so happy you chose us to celebrate your Birthday! Hopefully, you will return and become part of our Seville Plaza Hotel.

"Cheer MOMS are the WORST!!!!"

sheppard122, Dallas, Texas 05/04/2017

I arrived at the BW on 3/24/2017. They have lots of renovating going on, but the updates are looking really good!!! Breakfast is great and hot...they even have waffles and salsa that you can put on your eggs. I love salsa lol. Anyway, when my family arrived there was a large group checking in and come to find out they were CHEER MOMS. These moms were so rude, disrespectful, and very demanding with the staff at the front desk. I don't see how the employees there were able to remain calm and handle these CHEER MOMS so well. The employees were very professional and respectful and willing to help in any way that they could. KUDDOS to the staff at the BW!!!! And the rooms were nicer than we expected!!! We will be returning to their hotel every time we are in KC.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
Thank you for taking your time to tell us about your stay. Our renovations are due to wind down very soon. Our breakfasts are pretty yummy, we are glad you enjoyed all of the toppings for the scrambled eggs! We will pass along your compliments to our front desk staff, they will be appreciative. Hopefully, you will return soon so you can see our finished lobby. And we look forward to you becoming a return guest!

""Comfy, Cozy. Comfortable and Close" to Plaza!"

rickstrack46, Bella Vista 27/11/2016

We just returned from a four day visit to Kansas City to be with family for the holidays! Searching and checking with Trip Advisor led us they Best Western Plus and we are so happy this Hotel is where we stayed! The employees and every area were great at their jobs, friendly and available! The two ladies who took care of the breakfast area met us with a smile and great food each morning! Plus real eggs and healthy waffles, etc.., The front desk during the day time was great! Our Room was great with comfy bed! (Only suggestions would be to upgrade wifi in hotel and maybe find some way to have a ramp to the back parking lot for rolling luggage) But overall this is a five star hotel! ENJOY! Rick

"Nice location with friendly staff"

Michael F, Philadelphia, United States 21/11/2016

This is a nice hotel located well with friendly staff. The rooms were clean and the beds were very comfortable. The complimentary breakfast was good although a bit limited in choices compared to some other BW Plus hotels I have stayed at. I would definitely recommend this hotel if you are in KC for a quick visit.

"Great Place to Stay"

scottmA6163WM, Indianapolis, Indiana 15/11/2016

This was an excellent hotel to stay in. We found it to be very clean, everything worked just fine, the staff were all extremely helpful and polite. They even have a full, well presented, hot breakfast, which seems to be a rare thing anymore at almost any hotel.

"Convenient location"

Foxhawk, Kansas 14/11/2016

Adult beverage apple cider on election night....nice touch! Beds are unbelievably comfortable. Convenient location. Almost a boutique feel to the hotel. Clean, bathrooms have been refurbished and are nicely done, but the layout is a little awkward, however it is an older hotel.

"Good choice"

kborgstadt, Kansas City, Missouri 06/11/2016

We definitely enjoyed our visit to this hotel. The staff was friendly, the rooms were clean, and it is in a good location. We were really close to The Plaza and other good attractions in Kansas City. Plus they have a free shuttle that will take you within three miles. That was really convenient for us. I would recommend it to anyone and I would stay again.

"Cross Country Road Trip"

Kim H, Fairfield, Connecticut 04/11/2016

We were in room 120, there was a smell - but we liked the room, so didn't mention it until we left. Like mildew, mold, water. Once settled in you didn't notice it. The neighborhood is a bit sketchy, but there is a very convenient gas station/convenience store next door. We were thrilled with our stay! The customer service was incredible, we felt like family. Our dog Fin, received a toy and snacks when we arrived, and there were cookies we could help ourselves to anytime. The breakfast host, held onto Fin leash while we grabbed something to go. The night manager called us when he started barking, and kept him at the front desk til we returned. He became part of their family! Our first morning there were fritatta's - a very nice, home baked option. It was my husbands birthday, so he felt extra special. Lovely outside area with yard for sitting or taking your dog. The whole place had a charm about it, which made up for the other minor things. Shout out to Elisabeth - who helped with our dog (twice) - and was amazing, we'd take her home any day.

"Better than expected"

Robert F, Papillion, NE 03/11/2016

This hotel was much nicer than we expected. The people who worked there were very nice. The breakfast was free and fine. We chose it for its proximity to the plaza and it was about half the price of hotels just a couple blocks closer. The outside is very cool and doesn't feel like the middle of the city.

"Nice find!"

Mizzou79, Jefferson City, Missouri 02/11/2016

Glad we tried the Seville Plaza. The rooms are renovated and are well done. The breakfast goes beyond the normal "soggy egg fare" and is quite nice. The staff is friendly. The lobby is to be renovated later this year. The location is close to both the Plaza and Westport. Good job...we'll be back.

"Hidden Gem"

Debdagit, Washington, NJ 02/11/2016

Great staff with top flight customer service. Terrific breakfast. Rooms very nice and clean. Internet access fast. From outside you would never guess that this small somewwhat older looking hotel with need for a new paint job would be such a great choice and value.

"Will stay again when in the area"

AmyJo073, Woodstock, Minnesota 01/11/2016

We recently stayed at the BW and I will stay again if we are back in the area. The lady who checked us in was excellent (wish I could remember her name). We asked for directions and although she didn't know she pulled it up on her computer and printed them out for us. We stayed for three nights and each time she saw us she remembered us. She even pulled a bunch of travel guides and gave them to us as we passed through the lobby one evening. Decent breakfast in the morning. Although a little more variety would have been nice, they serve the same things every day. After three mornings get tired of the same thing. Rooms were very comfortable and quiet, which is a must for me as I am a light sleeper and tend to spend many sleepless nights in hotels due to the noise. Hotels has an excellent location - although a little hard to spot at night - we drove right by. The only reason I did not give this hotel a 5 star is although the hotel has a shuttle it seems it is only at certain times. Both nights we wanted to take it for supper we were told we had to wait 45 minutes. This seems ridiculous - if the shuttle is there why do we need to wait? Also, it only has certain drop points I guess - won't necessarily take you directly where you want to go. The one evening the shuttle driver heard us talking and did end up taking us right away and even drove us directly where we wanted to go. He was quiet friendly and helpful. The younger girl working the front desk seemed more interested in chatting with other employees than helping.

"Great Location but Mixed Feelings"

BeachcomberMissouri, Missouri 30/10/2016

Long weekend trip with family to KC to see museums and see the city. We haven't been to KC in many years and we were impressed with the beautiful downtown area. We chose this hotel based on the glowing reviews and our good experience with Best Western. Things we liked: Location (close to everything), price, good breakfast, decor of lobby and outdoor seating out back, and ease of check in. Room was also clean. The pros certainly outweigh the cons. Some things we wish were better or changed: bathroom has limited counter area and a bit dark (could use additional light). Quite a bit of noise from guests and sirens, helicopters. Bigger complaint are smokers. There is a lovely area outside to sit and relax but most everyone smoked. Wish Best Western would eliminate smoking outdoors in seating areas. Cigars are really gross. Couple had two dogs and they let them on the furniture. Dogs scratched the cushions and barked at everyone. Owners had no control over dogs. All they did was yell at them and the dogs never obeyed. Parking is tight but you can usually find a spot. Breakfast area small but doable. Very nice workers but you MUST have your breakfast card to turn in. Never had to do that and the first day we forgot and the experience was embarrassing and off- putting. Are there that many people wandering in to steal a free breakfast? We just felt really uncomfortable about that. There is a free shuttle service but we didn't use it. There are so many things to do in KC. I'd certainly encourage people to visit and stay at Best Western. Eliminate smoking out back and we will return soon!!

"Do not miss this experience!"

BB250, Lake Placid, New York 29/10/2016

The entrance was lovely. The front desk, Elizabeth, was so helpful. Our dog was welcomed and given a welcome gift. Elizabeth took care to explain where to park, where to walk the dog, when breakfast would be available, etc. The lobby is lovely. The floral arrangement rivals those at our hotel in NYC. We checked out and were five minutes from the hotel when my husband's phone rang. A sweep of our room found his iPad. This would have been such a problem as we were on our way to Indianapolis and then upstate NY. Thank you, thank you, thank you. Everything about this hotel was wonderful.

"Excellent hotel"

campia, Iowa 24/10/2016

Very close to Center, Union Station, and in close proximity to new IKEA. Beautiful hotel with secluded patio to enjoy. Rooms were clean and best of all very quiet. Staff was helpful, considerate of our needs. A+ to them. A wonderful hotel at a reasonable price.

"A wonderful birthday experience"

BoEmery, Montego Bay, Jamaica 21/10/2016

Just a lovely hotel with a bit of a residence feeling with a porch and chairs outside with flowers and grass all over. Wonderful staff-attentive and prompt. Breakfast was uneventful. Could use some gluten free breads. Lighting in bathroom was bad.

"Great Experience at the Seville Plaza Hotel!"

User 19/10/2016

I've been a fan of the Best Western hotels ever since a travel agent, when reserving a Best Western hotel for me in Italy, explained that this chain finds the best locations! The Best Western Plus Seville Plaza Hotel was not only conveniently located near Kansas City's bustling plaza area, but the quality of service was unsurpassed. Joseph and Ramon, managers who run the front desk, are hospitable, friendly, courteous, polite....they repeatedly went over their way to insure my stay was near-perfect. The complimentary breakfast includes a wide variety of hot and cold foods - waffles, eggs, hash browns, washed apples, muffins, bagels...with great attention to the display and quality. Although the plaza district is within walking distance, Gary, the pleasant shuttle driver, will deliver you there or within a reasonable distance on weekends. He, too, was very personable. This is a charming, four-story hotel with comfortable beds and, as mentioned, a caring and polite staff. My stay was incredible and I will return!

"GREAT Hotel and Location"

Yuki Z, San Antonio, United States 17/10/2016

We have stayed at this hotel several times and just love it. It's close to some major shopping--specifically a huge Brighton store and some wonderful Mexican food, Chuey's! It's also close by to some wonderful art museums; Hallmark Visitor's Center is just down the street--a "do not miss" tourist place. The breakfast area is always kept clean and tidy. The breakfast foods were always fresh and delicious-looking. Our room was clean and everything worked like they should. Great shower with great water pressure. The front desk clerk, Ramon, was there each time we stayed, and he is just so friendly and full of personality. Can't say enough nice things about this Best Western Plus hotel.

"Wonderful Find"

User 10/10/2016

If you are looking for a very nice stay for a good price, this is your hotel. Great location in a great walking city. Restaurants and shopping near by. Great parks. Breakfast was very nice. Even had a welcoming fire in the outside fire pit area. Just a very nice overall stay. Also offer shuttle service.

"Always like coming home!"

Linda S, Sp ringfield, United States 10/10/2016

We come to Kansas City for concerts and to visit the Plaza and I would not consider another hotel. The shuttle service makes our trip so much more relaxing and we are always treated like returning friends. The location is perfect and the rooms are comfortable and the staff is always so eager to please. I know what I am going to get every time I come here because people go out of their way to make the experience pleasant and fun.

"It's still hospitality"

OzarkTraveler2010, Springfield, Missouri 08/10/2016

I've been staying here on-and-off for a lot of years and will continue to when the hotel choice is mine. sometimes meetings will have you stay another place, but when I can choose, it'll be here. We were in KC for fun stuff and I needed a couple of rooms. HINT: reserve early because this is a smaller property and will fill quickly. I made my reservations via phone instead of internet. The property is pretty small...almost a boutique hotel. The rooms are comfortable, convenient and well appointed. Everything was clean and worked. Slept like a rock, so I guess the beds are pretty good. When we checked in they had complimentary margaritas which took the edge right off of the 3-hour drive. We planned to go to the Midland Theatre and I asked the man checking us in about parking. Guess what? They have a shuttle to take their guests to nearby events. We didn't have to worry about parking or a ride back. Mr. Hinsen at the desk was also our driver. Said his family was heavy into the hospitality industry. It showed. We thought he must have been the hotel owner, but he just said it was a great place to work at something he loved. Hey, bosses, give Mr. Hinsen a raise! We enjoyed everything about the place and will keep it at the top of our KC hotel list.

"Great Location downtown and beautiful outdoor patio area"

Laura H, Bella Vista, Arkansas 02/10/2016

Lots of plus's here...Tall enough showerhead for my 6'5" husband; Large desk area; Large Fridge; Nice bedding, Friendly and attentive staff; Bathroom was large, updated and well laid out; Breakfast serving area is a little crowded, but the quality of the food and the outdoor patio seating option far outweighed the tight quarters in the serving area.

"Pleasant surprise"

Larry D, Phoenix 01/10/2016

I did price comparison to find good quality for a lower price. I was uncertain about what I would find in this busy part of KC but was pleasantly surprised at the clean, quality rooms. My room faced the road - but, other than the occasional siren, was quiet. I would come here again.


krein2016, Salina, Kansas 28/09/2016

Lovely hotel with a friendly, wonderfully unique staff. The room was clean and super comfortable. Nicely decorated and we really enjoyed sitting in the courtyard sipping on a complimentary margarita. Very Charming place and we will definitely stay again.

"Stay at Best Western Seville"

jibrjabr, Monona, Wisconsin 26/09/2016

Nice people, great location near the Plaza, great shopping. I got the room with the whirlpool and it was great. They could ease up on the room spray that was a bit strong and wouldn't go away, it gave me a headache. But everything else was good.

"Wonderful Experience"

User 26/09/2016

I had to come to KC on a medical emergency regarding one of my family members. The hotel is across the street from St. Luke's and extremely convenient. All of the staff was excellent, especially Beverly, who checked us in. The breakfast was amazing. I will definitely stay here again when I am in town.

"Best place when visiting my daughter "

User 23/09/2016

I have stayed here several times. My daughter attends KCAI and it's the closest hotel. Very convenient to school. Great breakfast, nice size rooms with queen beds instead of doubles, hard to find in KC! Clean and affordable, fills up fast. Parking is a pain, but it is everywhere in KC

"Nice staff good location"

Emma E, The Netherlands 22/09/2016

Lovely staff and a good location make this worth the overpriced rooms. The breakfast is plentiful but not good quality. There is a waffle making machine though! The bed is comfy but the linen was a bit on the tatty side which was off-putting.

"Gets the Job Done"

User 20/09/2016

We stayed here for a night- breakfast staff was very friendly, front desk was pretty helpful. Room was okay, if you're traveling with the pet be aware that the rooms echo- we could here our dogs barking from the breakfast area.

"Great lower cost option for the plaza"

Jet Set Go!, saint louis, mo 20/09/2016

This hotel is walking distance from the plaza. If you are looking for a lower cost option this is a good pick! Beware, this hotel has no pool. The front desk staff is friendly and helpful. The rooms were clean, comfortable and average in terms of spaciousness. The bathroom was clean, updated fixtures. Beds were comfortable. There is a very nice armoire in the room to store your luggage and belongings if you like to keep your room tidy! You are provided tickets for breakfast, 2 per room. Sometimes they collect them and sometimes they don't. Breakfast is good, nice selection of hot foods (Eggs, waffles, potatoes) cereals, bananas, apples, juice, coffee. Nice patio out back to relax. Parking can be an issue when the hotel is full.

"Nice Hotel"

Deb F, Salina, KS, United States 20/09/2016

The Best Western Seville on Main Street in Kansas City, Missouri is the only place we stay when we travel to Kansas City for doctor appointments. They are very accommodating and the rooms are always clean. Check in and Check out are quick and effortless and their breakfast is delicious, always warm, and filling. I would highly recommend the Best Western Seville. It is close to St. Luke's hospital and doctor offices and also close to shopping, food, and entertainment.

"Satisfactory hotel"

Karen R, Stafa, Switzerland 14/09/2016

Clean, tidy, and reasonably price is how to best describe this hotel. Nothing wrong but basic. However in saying this the beds were extremely comfortable. Wifi-excellent, hair dryer, iron, coffee machine and fridge in room. Breakfast basic (included)for those who just want a quick bite to eat. ( Starbucks just in walking distance or numerous restaurants) Parking available -free and pets welcome. Hotel within walking distance to the Plaza and Art institute.

"Nice hotel "

User 14/09/2016

We stayed here for two nights. It's in a nice neighborhood and close to local attractions. They have a very nice patio out back. The rooms were nice and clean. The staff was very nice and friendly. The breakfast was good. They also have grab and go bags if you need to leave early before breakfast is served.

"Nice staff"

User 14/09/2016

This hotel has very nice staff, convenient shuttle which travels within 3 mile radius, they need to creat Arrowhead shuttle due to large number of Chiefs fans who stay here. Only complaint was extremely low water pressure in shower. Area is close to shopping, arts and excellent restaurants.

"My best stay at BW Seville Plaza"

Mahmud M, Wichita, Kansas 10/09/2016

This was one of the best stay I enjoy when I am away from home. Friendliest staff I thank each and every one to make my stay comfortable and enjoyable too. Enjoyed Margaritas on Tuesday evening was a great experience too. I thank Miss Elizabeth, Ramon, Joseph and Mr Charlie to make my stay so comfortable that I have to come back again and again..... My regards to your breakfast server didnt catch her name but very polite and great lady she even opened up the breakfast rooms door earlier for me and also the Jalapeno and onion filled cakes were a great new experience too.

"Great value trip to KC"

Bruce W, Jefferson City, United States 09/09/2016

This hotel is a great value and has a great location to allow trips downtown or to the Plaza and south. Adequate parking in front or back. Good, full breakfast and decent workout room. Rooms are newly updated.

"Nice Stay for Two"

RudiRenee, Lamar, Missouri 08/09/2016

My boyfriend and I only stayed for one night, but the facilities and our room were clean and quiet, and the people working there were pleasant. Parking in front is very limited, but the additional parking lot around back was adequate. The overall location of the hotel is fine enough, however, with the hotel being more downtown, I'd suggest planning your traveling around rush hours, especially around 5pm during the week. The traffic can get pretty congested. My only criticism is that the breakfast area is pretty small with only two long tables to sit at. The breakfast was hot and fresh, though, so we didn't mind squeezing in with another group. We would definitely stay here again.

"A surprisingly disappointing Best Western Plu"

68amx, Southwest Missouri 05/09/2016

The personnel were first-rate. The location is wonderful. The property, though tired and old, is OK. But I have two major criticisms: I awoke very sore and unrested because of the poor mattress, and the breakfast area is very sub-par. The food at breakfast was quite acceptable, but it is obvious the hotel tried to turn an unsuitable area into the breakfast room. The problem is it seats about eight. When forty guests show up about the same time, bedlam ensues. There is not enough room to navigate the offerings, and then there is no place to sit and eat. Worst of all, however, was the mattress. I awoke stiff and tired all over, and during the night the fitted sheets all came loose, leaving me with a tangled mess. Such a shame, because the hotel is very well-located, within walking distance of Country Club Plaza. Sadly, we won't be returning.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
We apologize for not providing you the stay you deserved. We are on track for a remodel this winter and we have been replacing all guest room mattresses, I do apologize that you weren't satisfied with yours. We do have seating for more than 8 guests at breakfast, we have large community tables and smaller tables throughout the lobby and our outside patio is a beautiful place for breakfast. I hope someone did direct you to the additional seating. Again, we are so sorry about your uncomfortable sleep,I know that is frustrating. Thank you for your compliments on our staff. We will pass that along. Again,please accept our apologies. We wish you safe travels.

"Quait hotel with nice service"

Greg P, Minneapolis, Minnesota 05/09/2016

property is a little dated and over painted, but the place is well maintained, the back courtyard and parking are nice. the staff is very friendly and this property is much nicer if you prefer to be away from kids and crowds

"Nice Place new Plaza"

Tony W, Boulder, Colorado, United States 28/08/2016

Hotel is nice and price was decent (comapred to others in Downtown OC). Need to be aware that location is in transition zone between very nice Plaza sites and the not so nice part of downtown just to the north. Rooms are nice and breakfast was good but space for seating is limited. Staff was not ready for a busy morning so coffee was slow to be refilled and some of the food ran out. We stayed until the end of breakfast and had a wonderful time with some other travelers so the delays were worth it and finally had plenty of coffee. Parking is limited in front but we were able to find a place even when we returned late in the evening from our outing. Staff on our arrival acted busy although no one else was checking in. They were not friendly but we did get a nice quiet room so it was fine and a few smiles would help! Staff was great on c heck out!

"A regular stop for us in Kansas City"

FamilyTravelFan, New Mexico 27/08/2016

Our daughter goes to college nearby and we have stayed at the hotel since her first campus visit over 3 years ago. The staff is super (particulary Roman at the front desk who always seems genuinely glad to see us) and the rooms are spacious and comfortable. The complimentary breakfast has a great variety of food and is served for extended hours on weekends which is nice if you're sleeping in. Parking can get a bit challenging during busy times but we've never been left without a spot. The location is not just convenient for her school, but it's only 5 minutes away from the lovely Country Club Plaza area - and hotels there are far more expensive. This hotel is our "home away from home" when spending time in Kansas City and we always look forward to returning.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
We are so happy you have become a regular of our Seville Plaza family! We get many families that stay with us, when their children go to school at the KCAI, or UMKC. Thank you for mentioning our breakfast. We will tell Chef Mark. He tries to come up with some innovative things, especially on the weekends! We revery proud that you call us your nome away from home, because that is what we strive for. To make our guests comfortable, since being away from home is sometimes stressful. We hope we see you again soon with school starting!

"Beautifully kept property"

Darkwing28, Oakville, Canada 26/08/2016

We are just finishing up a week long trip in which we've stayed in 7 different hotels. This one was lovely, the beds felt great and the linens were fresh. Nicely appointed bathroom; shame about the tiles being damaged. Not much of a view from where we were on the third floor. The breakfast room was fabulous - fantastic selection and a comfortable place to eat.

"Kinda OK"

Rick K, St. Petersburg Florida 26/08/2016

Stayed here on a very busy night. Our room was a little worn, as it was with the whole place.Our room was not as clean as it could be.The room had a bug problem. We saw a spider and we had bites. We did alert the hotel, and did not get a response beyond they'll relay the problem to the mgr. At a later date I was informed they checked and found nothing. We had bites

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
We are so very sorry you got a bug bite. We try diligently to make sure no little outside pests make there way into a room. We regularly use an eco-friendly spray, so no harm comes to our guests. When the professional exterminator did look into the situation he did not find any trace. We did follow up on this, again I am sorry this was an issue with your stay. We are an very busy property, therefore sometimes little things need sprucing up. We are scheduled for a renovation coming up this winter. I hope you may return to visit us again on a trip to KC!

"Our new go-to place in KCMO!"

1cutekid, Des Moines, Iowa 24/08/2016

This was our first time staying at the Best Western Seville Plaza. We've been looking for a home base when we visit Kansas City. And we found here. Wonderful accommodations; our room was clean and very quiet, comfy bed, parking was easy and the location can't be beat. But there's a desk clerk here who is the best in the business. Friendly, always greeted you by name, extremely helpful in every regard. The hotel is great, but this gentleman, Ramon Hinson, sealed the deal for us. This is where we'll stay. If he could train others to provide service like he does, Best Western would benefit greatly. I hope they treat him well or I think another hotel will come in and snag him. He's simply the best. A treasure for sure. In looking through other reviews here, it seems many others agree.

"Amazing stay!!"

Faith R, St. Louis, United States 23/08/2016

The hotel was phenomenal from the start to finish. Raymon at the front desk was an incredible employee. He was friendly and attentive. He remembered us on every return, asked what we did and how we liked it. He set us up with a shuttle for an evening concert which saved us so much time and money. The room was clean and cool. The beds were so comfortable and each had 5 pillows. The breakfast was incredible. They had monkey bread!!! We enjoyed our stay and would go back again.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
Thank you! Thank you! On behalf of the entire staff we appreciate your comments. We will pass along your compliments to our front desk staff. They will be very happy you were satisfied! We hope you stay with us again on any other trips you may have planned to KC and become one of the Seville Plaza family of guests!

"Excellent staff"

Trixy S, Omaha, Nebraska 22/08/2016

My boyfriend and I stayed here in quick getaway to see a Royals game. We were greeted by Ramon at the front desk and he said I had booked a double queen room. I didn't mean to so he upgraded us to a king with a hot tub. He was honestly the nicest, most personable hotel staff member I have ever met. He went above and beyond to make our stay awesome. He greeted us every time we saw him and suggested things we could do in the area. I would highly recommend staying here. The room was great and the breakfast was also amazing.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
We so appreciate your wonderful comments! Our staff truly does enjoy our guests and we are so glad you enjoyed your stay. We will pass along your comments to the staff, they really appreciate it when a guest takes the time to compliment their services. We hope to see you again for some of the upcoming events that are happening in KC this Fall.

"Superlative value for location"

Gary S, yakima, United States 19/08/2016

We stayed two nights here for the Country Club Plaza walkabout. This is an aging property but well maintained by a cheerful, efficient staff. Breakfast is superb and the dining area rigorously cleaned during use. Eating on clean tables is a blessing! There is some wear and tear visible, but this does not detract. Parking is excellent. Security is comforting. Book this hotel for superlative value. Great location, scrupulous staff, reasonable amenities.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
We so appreciate you taking your time to comment on our property. We do pride ourselves on our value for the area. And thank you for noticing our staff. They want all guests to have a wonderful stay! We will be going through a renovation in the upcoming year. And we hope you return to see us on another KC Trip!!

"Beautiful hotel, excellent staff, great place"

Tamara C, Brisbane, Australia 18/08/2016

Wonderful hotel in a wonderful part of a wonderful city. Excellent staff and clean rooms. Very comfortable bed and the breakfast was awesome. Would definitely stay there again and recommend this place to anyone.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
On behalf of the staff we all want to thank you for your generous comments! It means so much to the staff when guests take the time to tell us they were happy. We hope to see you again soon!

"Great Stay"

RetiredEngTeacher, El Dorado Springs, MO 17/08/2016

A lovely hotel located between Crown Center/Union Station and the Country Club Plaza. Sitting in the courtyard in the back of the hotel, one would not know he/she was in the middle of a city except for the traffic noise. A varied breakfast includes yogurt, blueberry waffles, fruit, cereal, pastry, biscuits and gravy, sausage, scrambled eggs, 3 choices of juice, various teas, and coffee.

"Not a Plus"

yankeefan730, Burlington, Canada 17/08/2016

We have stayed at three different BW Plus hotels this summer, and this one is definitely not a plus. The location is great, near the Country Plaza, and there is bus service very close at hand, but the immediate area around the hotel leaves a lot to be desired. The hotel itself is dated, not up to the Plus category at all, while one can hear conversation from the room next door. Breakfast was good, although not much seating area, and front desk staff friendly and helpful.

"Great Place To Stay Close To Plaza & Crown Center"

Gayle T, Topeka, United States 17/08/2016

Found this property were attractive, very clean, with excellent staff. It's benefit is that it's centrally located within the Kansas City Metro. Whether your in Kansas City for business or pleasure you will find the Best Western Seville Plaza Hotel a gem of a find. An added bonus is their breakfast which has something for everyone.

"Not safe to walk pets around this area"

User 15/08/2016

I was moving across country and had a large Penske truck that I couldn't maneuver into the small parking lot. I also didn't realize I was booking a hotel in a run down part of town. I had two dogs that I needed to walk in morning and evening and didn't feel the least bit comfortable doing so. I called and asked to cancel my reservation but they held me to their 24hr cancellation policy which I would understand had the hotel been full but it was not. I called again twice more to speak with management and finally was forgiven and refund was processed. Please be advised that while the hotel itself may be cute- the area is dangerous for a single female and parking situation should also be well noted!

"Pleasant Bargain Close to KC Attractions"

User 15/08/2016

An older, well maintained and upgraded, property close to major Kansas City attractions. Pleasant, helpful staff. Above average "free" breakfast offerings. Uniquely landscaped, secluded and very pleasant outdoor sitting area. A top property among its peers, and one to which we return when in the KC area.

"Summer Road Trip"

Linda C M, Portland, United States 12/08/2016

Located near a very large shopping area with multiple restaurants including the Cheesecake Factory (enter this at your own risk if you're trying to diet - it won't work). The breakfast area was neat and tidy and there were many options. The only drawback was the weather (hot and humid), but this wasn't the fault of the Hotel or the city.

"Great value, Friendly staff"

User 10/08/2016

I've never written a review for a hotel, but I think this Best Western deserves one. My family and I decided to take a last minute mini-vacation and booked a room the day before we left. I'm not fancy or picky and see a hotel as a place to shower and sleep. That being said, I do want a clean, safe place for my family. I was not disappointed. There was only one person at the front desk when we arrived who was juggling phones and check-ins, but managed to smile through it all. Our room was clean and my kids were very excited about all of the pillows on the beds. The shower did its job well and I fell in love with the toiletries. I will be purchasing them to use in my own bathroom soon. Everything we had planned to see was a very short distance. We will definitely be staying again on our next trip to Kansas City!

"Homey, friendly and great location right off Plaza"

User 10/08/2016

Our family of four had a really nice three night stay here this summer. The staff was friendly and helpful ... the breakfasts were complimentary -- and different every morning (eggs with chorizo our final morning was my favorite) ... and the lobby spills into a Spanish architecture back patio that was a nice place to unwind in the evenings. Parking was free, and the location was great. This is a really GREAT value for being a block off the Plaza. The kids were mildly disappointed there is no pool, but that said, I would gladly return.

"ok stay"

SANDI S, HASTINGS 10/08/2016

For the most part it was an ok stay. The motel was in a good location for us to get where we needed to go. The rooms were clean enough but the bed was not need to be getting new mattresses in the rooms. The breakfast was great and the shuttle was great and the driver very nice.

"Wonderful Staff!"

User 06/08/2016

Clean, hospitable, large room, great free breakfast and reasonable price. Recommended! We enjoyed our stay. Easy access to the city. So much to do in the city. The outside patio was a little bonus. Staff was friendly and helpful. We enjoyed our stay.

"great location and affordable"

User 05/08/2016

We booked this based upon price. And then discovered it was in a great location for walking and transit. We did a 4 day stay in KC without a rental car. The Plaza area is an easy 15 minute walk southwest through a little park. Pennsylvania Ave hotspot in Westport is a 10 minute walk northwest. The Main street bus stop was 2 buildings away ($3 all day pass). The place was clean and quiet (we had a room not facing Main street). A simple breakfast was included. On our first day they had a free margarita slushy machine set up.

"Mid-line Kansas City"

Kim S, Woodacre, California, United States 05/08/2016

Looking for a place just outside city limits. This place while clean was old and near a not so good neighborhood, Didn't feel my car was safe. The place was clean and nicely remodeled. No pool or hot tub. Staff was friendly. The price was too high for the value.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
Thank you for taking time to let us know about your stay with us! Our property is so conveniently located in an urban setting. That means we are very convenient to most all of Kansas City's attractions. Being a couple of city blocks from the famous Country Club Plaza with it's renowned shopping and dining, our guests can enjoy a beautiful stroll through Mill Creek Park to enjoy these amenities. We are sorry if you felt at all unsafe for your car. We do have security patrol our parking lots in the evenings. Since we are so urban our footprint is small, therefore we do not have a pool. But, we do have a lovely outside seating area with twinkle lights in the trees and a fire pit when the weather allows! Thank you for the compliments on our staff, we will let them know about your comments. We hope you do return to see us on another trip to KC and maybe take a stroll down the hill to the Country Club Plaza!

"Friendly staff; wonderful stay!"

Lily096, Ft. Myers, Florida 02/08/2016

We returned for a 2nd time because we enjoyed it so much last year. Great location near the Plaza. Friendly welcome by staff when we arrived. Elevator in the lobby helped us easily get our bags to the 2nd floor. Clean room with no smell of cover up air freshener. Great bed; plump towels. Breakfast variety was great with a number of hot selections, waffle maker, cereal, yogurt, fruit. Staff was there to help me make oatmeal in the microwave. The long community table encouraged us to meet other guests. Free coffee is always available (unlike a nearby hotel, which has a restaurant for breakfast, even for a simple cup of coffee). You may also eat breakfast on the back patio or lounge there on nice evenings. There is some parking in front, but most is in the back. On this busy holiday weekend, it was not easy to find a space in back, but we managed. No cost to park. Although the cost was quite reasonable, we felt we were staying in one of the more upscale hotels in the area. We will be back! Our favorite restaurant for dinner not far away is Aixois, a French bistro, 251 E 55th St.

"Great value!"

BenjaminG766, Manhattan, Kansas 31/07/2016

Nothing bad to say about this place. Very accessible to the plaza, crowne center, and downtown. Chose this place due to a great price and we were very satisfied with our stay. Staff was very friendly. Outdoor eating area for the free breakfast is great and the room was about what you'd expect from an above average Best Western. We would definitely stay here again.

"Great Place"

User 31/07/2016

The hotel was very close and easy to get to down town. The room I had was very clean and spacious. All of the staff from the front desk clerks to the house keeping staff were very friendly. They do NOT charge for parking, but the only thing that was a problem was finding a place to park, The clerk did say that if the lot in front and back are full you can park in the lot next door with no problem. You just have to move you car by 10:00 am.

"Pretty Spanish bargain"

Grek, Minneapolis 30/07/2016

My favorite reviews to write are when a property overdelivers on expectations. the Seville definitely succeeds. I honestly booked this entirely based on price--we were making a last-minute trip to attend a concert & Royals game, and for some reason rates were extra-high at all my usual favorite KC hotels. the Seville rate was roughly half of other hotels near Country Club Plaza. Not having stayed at Best Western Plus properties, I expected very little, but was pleasantly surprised with my 3-night stay. PUBLIC SPACES: The property has small Spanish details throughout the public spaces (apropos the Country Club neighborhood), like handpainted tile in the lobby and pretty ironwork on the front gates. There space behind the hotel has a fairly steep hill up to a second, larger parking lot. But the outdoor space has gorgeous landscaping, several small wrought-iron seating groupings, and a privacy barrier to the adjacent lot, making it feel like a tiny private garden. The hallways did have the slightly funky smell that others have mentioned, but it was only in the halls--not the guestroom. GUEST ROOM: We had a two queen room. It was just fine. Not wildly luxurious, but very clean and well-maintained: very good bed linens with a variety of pillows, large and soft towels, decent water pressure. Our room was at the back & side of the building, and overlooked the QuikTrip next door, but there were lots of mature trees so the view was primarily foliage and we were spared any street noise. I have no idea why most newer/upscale/boutique properties have done away with any place to unpack your clothes (who wants to literally live out of a suitcase?!) and was happy to find the Seville had both a wardrobe and a dresser available, as well as a small fridge. The beds were firm and seemed newish, and the blackout drapes did their job admirably. STAFF: Everyone seemed pleasant, and Ramon in particular was exceptionally warm and helpful in getting us settled into a room even when we arrived early for check-in. FOOD: The complimentary breakfast was fine. One morning we had the decadent monkey bread, and there were always a couple of hot entrees plus a waffle maker, along with four cold cereals and an array of breads. Hard to eat anything very healthy, though; didn't see any oatmeal or hardboiled eggs, which are my hotel breakfast staples. PARKING: Parking is free with your displayed permit to be hung from your mirror. There's a small front lot right on Main which is wildly convenient if you can nab a spot (there are maybe 16?), and a larger lot that's easily accessible from the rear, but involves a steep flight of stairs. We used both lots throughout our stay, but on the last night returned very late after a concert and found no spots in either lot. Didn't appreciate having to walk 2+ blocks on dark and unfamiliar streets. If your parking is limited it's crucial to enforce the guest-only rules and I wish they did so. The next morning had to walk the same 2+ blocks at 5:30 am and drive back to the lobby to get luggage. Inconvenient. I considered knocking one star off my review for the parking troubles, but I imagine it's only a problem when it's fully booked with extra cars, so I'll chalk it up to my own back luck and late hours. In short, it's an older property and not luxurious, but it has plenty of personality and is well-maintained, well-staffed, and offers an excellent stay for the cost.

"Kansas City trip"

Elizabeth S, Ellisville, United States 28/07/2016

Hotel was very comfortable, clean and friendly. Easy to get to and great parking - free. Walking distance to Country Club Plaza. We had a great time during our visit and would recommend this hotel to anyone.

"Decent hotel"

schfamily, Omaha, Nebraska 27/07/2016

I stayed with my two daughters for one night. We arrived late and there was no parking in regular lots do we used the overflow parking next door. Entrance to the hotel off the street is difficult to navigate. The staff checking us in was very nice and had our room ready. The room was well kept and comfortable. Definitely a little older, but still nice. The downsides: very thin walls so we could hear everything our neighbors were saying; our room faced the street and there was a lot of loud traffic. It is also near a hospital so several sirens. This made it extremely difficult to sleep. The curtains on the window were directly above the air conditioning and allowed lots of light in when the sun came up. The shower was scalding hot unless you barely turned it on. Breakfast was pretty basic but had good choices. Very limited seating so lots of people left and took food to eat in their room. The hotel was ok but it would not be my choice to stay at this location again.

"great place overall"

Amy S, columbia, United States 26/07/2016

for this area of town this is a quaint, clean, adequate place. all staff were helpful, breakfast was above average, Westport within walking distance, rooms and lobby smelled nice and clean, rooms were good size, parking was convenient. If this area of town is near where you need to be, don't hesitate to stay here!

"Nice hotel good price"

User 25/07/2016

Older, smaller hotel, but nice. Within walking distance of the Plaza and Westport and art museum. 15 min drive to Starlight theater. All workers were nice and friendly. Nice outdoor seating area. Parking on site. Only downside was we could hear through the walls. Luckily, no one was talking next door when we were sleeping. We only heard them in the evening.

"Good hotel near Country Club Plaza."

bigosfan, Iowa 24/07/2016

We stopped for 1 night to catch a concert at Starlight Theater. The front desk people were just ok, not welcoming when you first walked in or approached, I usually initiated the conversation. The breakfast bar was good, the lady running it was also good and initiated conversation and was helpful. Our room was fine, clean and in good condition. We found parking in the front lot, you are in an urban area and we were approached by a panhandler. Overall I'm so so on this hotel, would consider staying again depending on price and reason for my visit, would also consider other hotels in the area.

"2 night stay"

Razze, Midwest 23/07/2016

Hotel is dated. Parking lot in front of building is very tiny forcing most people to drive around block and park in back. Would have been okay had it not rained hard, washing mud all over sidewalks. Sidewalks were also under water, next morning staff tried hard to clean up. Staff friendly, breakfast food okay, limited seating. bed was amazing, had a hot tub room, lots of towels.

"Great hotel and GREAT service"

johnnyjohnjohn1, Cedar Rapids, Iowa 23/07/2016

This hotel is centrally located, close to shopping, walking distance to the Plaza for shopping and great restaurants, and reasonably price. The staff is one of the key reasons we stay here. They are fun to talk with, polite, helpful and always in good spirits. Makes for an amazing experience.

"Landscape Renovation"

Yvonne G, Marseilles, Illinois 23/07/2016

Had a great visit with our son and his wife. Your hotel is not far from where they live and right in the swing on things. We love the variety on the breakfast menu. Also free parking . Fresh flowers arrangement in the lobby. Very comfortable sleeping .

"Spanish look and very comfortable"

Stephen L, Nashville 22/07/2016

We stayed here for a church conference. It was clean, quiet and comfortable. That is what I look for. We had to travel to the convention center but it was a straight shot downtown. The staff was very helpful. The seating area in the breakfast area is small but there are tables in the lobby and on an outside terrace. We enjoyed breakfast outside our first morning there.

"Nice Hotel in a Great Location"

User 21/07/2016

What a nice discovery! Located in the downtown area and close to the "Park" area of nice restaurants, it was perfect. Great staff, comfy beds, thirsty towels, etc. Breakfast was nice, with a variety of foods. At first we thought there were just two tables, but then we saw more around the lobby. But THEN we saw a beautiful outdoor patio with even more seating. It was just lovely. They have gone out of their way to make a nice hotel at an affordable price!

"Great Stay"

Nancie D, Mount Vernon 21/07/2016

Nice hotel within walking distance of attractions and neighborhood with lots of restaurants. Bus stop at corner if you want to venture further. Central location in Kansas City and we felt safe walking around in the evening. Great hot breakfast daily with a variety of options that change. Fruit and muffins available any time.

"Great stay for college group! Ramone rocks...."

sandijoe62, Kansas City, Missouri 20/07/2016

Brought a group of college students to Kansas City to attend a play. From the moment I contacted Best Western Seville Plaza, I was impressed. Booking was easy and Ramone was super responsive to all of my questions and concerns. The hotel is in a great location, we walked to the Kemper Museum. All the staff were extremely helpful and kind. Full breakfast-the students greatly appreciated and said it was great. Beds were wonderful-high quality sheets and towels. Every one of my students said their rooms were fantastic and they loved everything about the hotel. Thank you Best Western Seville for a great trip!

"Nice folks, nice hotel"

User 20/07/2016

Aside from a few minor housekeeping issues, our room was good. Quiet, even though we were right next to the ice machine and vending machines. My family was able to eat a little breakfast before heading out, which was much appreciated.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
We are so happy you enjoyed your stay with us! We do hope you alerted housekeeping to any issue you found. We will always gladly change rooms for you and rectify whatever problem you may encounter. We want everyone to feel happy on their choice of our property. We hope you return on another visit to KC. Hope you are having a great summer with your family!

"Room okay but amenities not so much"

Piggybank13, Greenville, South Carolina 17/07/2016

We booked this hotel because tripadvisor give it a good rating. Unfortunately, we don't agree with the majority. The air and bath vents were way to noisy. When I asked about breakfast, I was told the management didn'the feel it was something they needed to do. Well, staying here again is something I don'the need to do.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
We apologize you did not have the stay you were expecting. We want all of our guests to feel we took care of them and to feel satisfied. Our complimentary breakfast is provided week days 6:30-9:30. For early departures we supply "grab and go" bags with cold breakfast. The majority of our guests during the work week are happy with these hours. On weekends we keep breakfast available until 10:30. Unfortunately, guests that do arrive to breakfast past those hours, we cannot provide a hot breakfast. I hope you asked the staff they would have gladly given you a grab and go breakfast. Sometimes the exhaust fans in the bathrooms do get a little noisy so we have alerted maintenance to your observation. Again, we are sorry you were not completely satisfied. Thank you for letting us know. Have a safe summer.

"Handy location"

Universal48, Wellington 16/07/2016

This hotel is well located with a main bus stop right outside. It was about a 10 minute ride to the Crown Centre. There is a range of good brew-bar type eateries about 12 minutes walk away, and a service station next door if you are desperate for any essentials. Room was large and clean, and while breakfasts are a semi-communal experience there is plenty to eat and enough room too. The staff were helpful and pleasant. Only concern was the noise of the air-con at night - not being used to it, we were probably over-sensitive, but did find it intrusive at times - otherwise a great place to stay.

"Good location."

mckay7374, Floyds Knobs, Indiana 14/07/2016

Clean hotel room. The carpet was a little worn. Breakfast was great! The outdoor patio was a nice place to eat breakfast. The location was convenient to The Plaza. We had a family of four, and we all enjoyed our stay.

"Business Location"

Phillip K, Loves Park, United States 14/07/2016

The rooms have good facilities to conduct business. Walking distance to good restaurants. Area is safe. The biggest complaint is parking locations. Parking rear of the hotel is inadequate for carrying luggage.

"Very friendly staff, well located"

Dave S, Oregon, Illinois 11/07/2016

The rooms were very clean, staff very friendly, breakfast was always fresh, back parking lot was convenient. The rooms were quiet, did not hear much of the other people in hotel. Except for early morning ice machine filling of a cooler.

"Clean, nice decor and nice staff."

User 11/07/2016

We had time between a wedding and the reception, so we went to our hotel before check in time. Our room wasn't ready, which we expected. We sat in the comfortable lobby to wait. In a few minutes, Mr. Hinson, at the front desk let us know he had asked the staff to clean the room as soon as possible, and it was now ready for us. Nice man. Lovely decor, close to Country Club Plaza, clean and comfortable room. Would stay again.

"Good Location/Average Everything Else"

aaron m, Kansas City, Missouri 11/07/2016

The staff was very helpful when I needed jumper cables for my dead car battery. Lobby has virtually no comfortable/quiet sitting area like most hotels have. Night clerk lady was not engaging at all...her and the van driver were checking her fake nails and were too busy to say hi to or nicely engage with a customer who approached the desk.

"My go-to place whenever I am in KC..."

Choo-Choo, Bellevue, Nebraska 10/07/2016

I am a disabled veteran, which makes travel challenging... so it si very important that I plan my travel around my mobility issues. This is my second time at this hotel... my first time was way back in 2001, and I was satisfied enough to want to return... My bus from Omaha arrived in KC way early, and I was fully prepared to wait until check-in time... but Charlie and Ramon saw their way through to find me a room and check me in early--at 10 AM!! And Ruth was so helpful in bringing me breakfast items so I did not have to walk to get them... the staff was kind enough to provide a microwave for me, and since my room was not an accessible room, they also provided a shower chair, which really made bathing easier. Breakfast was a mix of cold and hot items... the hot items were well-prepared and plentiful... scrambled eggs, sausage, hash browns, make-it-yourself waffles, and yogurt were my preferred items...and Ruth was helpful as always, assisting me in obtaining what I needed. The Wi-Fi worked well, my king bed was quite comfortable, and the fridge was large enough to hold all my groceries. There was a QuikTrip convenience store right next door, and if I needed anything else, Main Street has frequent city bus service so I could reach other businesses. The only problem I had was the toilet overflowed in my room--the staff came quickly and helped me move to a room down the hall. The ice machine was conveniently located just down the hall---interestingly enough, you had to insert your room key to obtain the ice. My only small complaints?? The hotel has no guest laundry, and the hotel shuttle only runs certain hours on certain days. But I was quite satisfied with my stay, and the service...once again, Ramon, Charlie and Ruth went above and beyond in helping me throughout my stay. This hotel will be my hotel of choice whenever I travel to Kansas City!

"best western"

Z4873AJkarenl, Denver, Colorado 08/07/2016

great stay - dog friendly - lovely staff - very clean - close to everything by car- KC has world class museums - music - architecture - easy to get around - just a great stay overall - nice hot breakfast too!

"Our new home away from home"

TheOriginalBeerWolf, omaha, ne 07/07/2016

We had been using the Holiday Inn Express in Westport which became the 816 hotel as our go-to when visiting Kansas City. However, due to the new management of the 816 Hotel, prices went up and booking got more difficult. So, we happened to stay at the Best Western Seville on our last trip. With the free shuttle on the weekends, we had no trouble getting to Westport and back. Also, they offer a great free breakfast. And the best part for us, was they have a small courtyard where we can just relax outside and have a beverage before venturing out for the night. Needless, to say we have cancelled all of our 816 reservations and are now booking with the Best Western. We find the rooms are just as nice, with an added benefit of a refrigerator in every room. Great staff and great Hotel.

"Home away from home"

Linda S, Sp ringfield, United States 04/07/2016

Perfect proximity to downtown events and concerts. Feel that I am welcome and valued when I stay here. I love the breakfast and the friendliness of the staff. By far my favorite place to stay and the proximity to the Country Club Plaza is a welcome bonus!


Tony M, Wichita, Kansas 28/06/2016

Great place and great people to stay with I highly recommend that if you are in the area this is the best place to stay. Easy access to lots of eatery places and all variety of food is available to your satisfaction. Imagine I have been turned down twice as there was no room available for CLC clients..... So I have to stay in a different motel even as of this writing.

"Good choice when staying in Kansas City"

Josbob, Rijswijk, The Netherlands 26/06/2016

This is really a good choice when visiting Kansas City. This Best Western in Sevilla style is relatively small and has a nice atmosphere. It is well maintained, quiet and is a few blocks from the Plaza and about 5-10 miles from downtown just following Main St. In the back there is a small garden and parking is free. Personnel is friendly and helpful. Rooms are excellent with a good bed, shower, microwave, fridge, excellent free WiFi and a Keurig coffeemaker. We had a wirlpool room which is a nice extra. Price/quality is good too. Best choose a room facing the quiet garden, we did (room 410). There is a free breakfast but this is the only minor point. It is very basic and could be much better.


nicestgirlyouknow, Kansas City, Missouri 25/06/2016

I was a very difficult guest...a real pain in the you know what. I mean, I was nice and all, but I changed my reservation several times over a couple of days and Ramon at the front desk helped me each time. He was so patient, pleasant, and helpful. A woman named Ronnie, who was at the desk with him, was also extremely accommodating. Additionally, the breakfast was very tasty which is rare for me to say as a vegetarian, but there were lots of veg options in addition to the meat options. This will be my regular hotel when I come through town again.

"Easy, walkable, clean"

chuzzbro, Denver, Colorado 25/06/2016

We only stayed one night after a long road trip. Parking is fairly easy (you probably want to go to the back lot). Staff was friendly and everything was clean. They were hauling in some new furniture for rooms when we arrived - sprucing up the place a bit. They serve a decent free hot breakfast as well. We liked it because it was within walking distance of some really great food and drink spots. Check out Q39 for BBQ or Beer Kitchen nearby. I would stay here again.

"clean and comfortable"

BetsyLind39, Wichita, Kansas 25/06/2016

This hotel was clean and comfortable - not really near anything so you have to drive or uber to anything you may want to do. The breakfast was exceptional - one of the best I have had included at a hotel.

"Old and not clean"

scubajoe69, Hammondsport, New York 24/06/2016

I stayed for 2 days, the first room had a bad smell the next room was not very clean. As you walked in the door the carpet was very worn. The breakfast was not good, the food was cold the place was small, not much seating. For $150.00 per night I could have stayed a the Hampton Inn for $15.00 and had a better and much better food.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
We are so very sorry we did not give you the stay you were expecting. We have alerted maintenance to your concerns. We are in the process of replacing carpet, we do clean all guest room carpets on a regular basis. All of our hot breakfast items are put in chafing dishes with hot steam, Im not sure why any hot food would be cold. Hopefully, you told our breakfast attendant of your concern. We do have 2 community tables in our breakfast room, and several scattered throughout the upstairs lobby and outside on our lovely patio. If you would like to discuss this with management we welcome your call. Again, we apologize for not making your stay enjoyable. We wish you safe travels ahead.


User 24/06/2016

A hidden gem near many favorite locations. We were primarily going to the Children's Hospital at various times throughout our stay. Hotel has a very attractive hospital rate which was very much appreciated.

"Great hotel for the price--would definitely stay here again"

User 22/06/2016

I've had mixed success with Best Westerns in the past but was swayed by all the positive reviews on here. This place is a gem--clean, very comfortable, friendly staff, in a building that's even kind of cute (it has kind of a Mediterranean vibe going on). Great beds, great shower and bathroom, couldn't recommend this place enough. It's not super-fancy or luxurious but I would definitely stay here again. I was just passing through on a two-week cross-country trip with my dad, staying in a different hotel every night, and this was one of the best hotels we had by far.


Samantha M, Nevada, United States 21/06/2016

Our family stayed here due to an appointment at Children's Mercy. The gentleman that booked my room was exceptionally helpful. He found us extra discounts so the room was affordable. The proximity to the hospital was the original reason why we stayed but we will be staying here for every trip to the Kansas City area based on the staff and the cleanliness of the hotel. We were very pleased especially with the staff. Every staff member we interacted with was friendly and very helpful.

"The best experience in a long time"

User 20/06/2016

From the moment we entered the lobby we were greeted with friendly professionalism. Every single person working in the lobby was helpful and made us feel like VIPs. We didn't have time for breakfast Sunday morning so the "breakfast lady" brought my husband some breakfast bars. When I needed some ice for my NutriSystem shake one of the men in the lobby went to the 2nd floor and brought me my ice! This is why we always stay at this hotel every time we go to Kansas City.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
On behalf of the entire staff, thank you for your lovely and comments.Our staff truly does enjoy our guests. We tend to have many return guests who then become part of our family here. We know them by name and which guest room they prefer, and even get to know their families. Hopefully, you and your husband have become one of those people!. We know when people travel they miss the comfortable element of their home. So we try to let them know we are their travel family! We look forward to seeing you again on your next trip to KC.

"Best Western Plus Seville Plaza"

User 19/06/2016

This hotel although it had a pleasant staff, the room was dated with old dark curtains and the carpet was old looked dirty/dingy. Internet service wasn't secure, so that was out. The breakfast gets a plus.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
We apologize for not giving you the experience you deserved.We are in the process of replacing carpets, however you may always contact the front desk staff and explain your complaint and we will move you to another guest room. Our Internet service is secure, we do have a passcode to log on. It is secure for your personal computer. As with any public place, we do not advise doing any personal business on our public computers in the business center.Thank you for your compliments on our staff, and our breakfast. We are happy you enjoyed them. We wish you a safe and happy summer full of travel!

"Good location, nice hotel"

George B, Puerto Rico 19/06/2016

Visiting on Fathers day weekend. This is a nice friendly, good location. Friendly service staff during check-in. Nice clean room and comfortable bed. Parkin on front of hotel or on back lot. Ample lobby area. Has shuttle service to downtown areas every half hour, but limited to 11 persons, so sign up early. No problems during stay, good price per night.

"Great choice when visiting KC"

Josbob, Rijswijk, The Netherlands 19/06/2016

This Best Western is really a great choice when visiting Kansas City (Missouri). The hotel is located close to the Plaza area, is relatively small but has a nice Sevilla-style ambiance. Furthermore, the hotel is well maintained, is quiet (if you take a room in the back) and is a few minutes drive from downtown just following Main Street. It has a nice small garden in the back and parking is free. WiFi is excellent and free as well. The room are good too, we had a whirlpool room (nr. 410). Bed and shower were good. Fridge and microwave were present. Also a Keurig coffeemaker. Price/quality is good too, downtown hotels are rather expensive. Free breakfast was very basic, could be better. Personnel was very friendly. Only negative point was the very strong chemical smell in the hotel corridors and the room of carpet cleansing agent. But after a while you get used to that ;)

"Easy Access to around town"

AlyRo85, Monument, Colorado 16/06/2016

This hotel was on the main street, so it was pretty easy access to get anywhere you want in the city. It was pretty close to art centers. Rooms were clean and there was a small business center, I needed to print out a few documents. There's breakfast that's made by one of the local attendants, I think she was making monkey bread to share with the guests. It's a small hotel, but I liked it, it seemed safe, but like any city there were pan handlers just outside the gate.

"Beautiful Little Hotel-Friendly, Professional Staff-Centrally Located"

Dana H, United States 15/06/2016

Our stay here exceeded our expectations! This isn't a large hotel, but that's part of it's charm. The hotel itself is exceptionally well-maintained, with a beautiful decor inside and out, which includes an extensively landscaped, multi-tiered, garden area with patio seating. Parking is free and secure, adjacent to the garden/patio, within a partially-walled private lot that is visible from both the rooms and the front desk. To the back of the property, through the glass doors near the front desk and up the steps of the garden and across the private parking lot, it appears that you are staying on a quiet, tree-lined neighborhood street, but walk out the front doors and you are on Main Street with a free shuttle provided to you within a 3 mile radius and a full-service convenience store next door. This hotel is centrally located between the shopping, restaurants, and entertainment of the Country Club Plaza and Crown Center/Union Station and Power and Light Districts. As well as, being close to major concert and sporting event venues. All within the range of the free shuttle! It is also only a few blocks from one of the best art museums we've visited, the Nelson-Atkins Museum of Art.. All of the staff here goes "above and beyond"! Their professionalism and the overall quality of customer service was outstanding. But what really made an impression on us was experiencing the genuine friendliness and helpfulness from each and everyone of the employees we encountered. Also, I want to mention that during our 2 day/ 3 night stay, the hotel was booked to capacity...which I'm sure provided an extra challenge for all of the staff, but especially the people preparing/serving/and caring for the free breakfast provided in the homey, dining/living room-style breakfast area. However, you wouldn't have known it, because (even with the full-breakfast options including; scrambled eggs, sausage, hash browns, monkey bread, make-yourself waffles, and great variety of other continental breakfast selections) each morning the breakfast area was neat, clean, and promptly replenished, with well-prepared, fresh/ hot, delicious selections by polite, attentive, conscientious staff. The room was perfectly cleaned, appointed with very nice furnishings and soft, comfortable beds that come with plenty of extra pillows. The refrigerator and large flat screen T.V. were great room features, too. There isn't a lot of extra space in the rooms, but we found it to be fine for the two of us. However, the bathroom in our room was spacious, which was a plus. We would most definitely stay here again and highly recommend it to anyone wanting to enjoy a visit to the central Kansas City, MO area. Not only is it a safe, quiet, central location, that is clean and aesthetically pleasing, well-maintained and managed, with a friendly, professional staff, but it provided a great value in comparison to other hotels in the area.

"Poor air conditioning"

philhusker, iowa 14/06/2016

The overall stay at this hotel was OK, the first day had trouble with air conditioning, they said no one was available until the next to fix it, no offer to move rooms. First bad night, was able to move the next day to another room. However no over was ever made to reduce the room price the first night or any other type of compensation for the unbearable night.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
OMG! We are soon sorry! The a/c unit had been worked on 2 days prior. We would have never sold you the room if we were aware of the issue. We had a sold out house,and we did not have an available room with which to move you. However, you should have been offered compensation for this event. I have spoken to our front desk staff and they are aware of their downfall. We apologize over and over for this oversight. It is not an accurate reflection of how we treat our guests. I am happy you enjoyed the rest of your stay with us. Please try us again, so we can show you that we do appreciate our guests. We hope you have a fun filled summer!

"Fun in KC"

User 14/06/2016

Great time in a lovely hotel! My husband and I stayed here during a visit to family in middle-Kansas. Spent 2 beautiful days and enjoyed the courtyard and refreshments in the evening. Ideal location and convenient to everything.

"3 stars is generous"

fitqueen15, Dayton, OH 13/06/2016

I booked this hotel for a KC stopover based on the reviews and was very underwhelmed. Perhaps I got a bad room, but it was dank, small, showing some age, and a little smelly. The bathroom had used towels in it. I could see that the shower was retiled, which was nice, but the upgraded aesthetics can't disguise the poor ones, i.e., the marble sinktop doesn't hide the crusty pipes underneath. The rooms have the old-type fans in them. Beds were old and squishy. Linens were decent. The staff on Sunday wasn't exactly professional, even somewhat apathetic. I received towels after a second request a few hours later, but was told there were no extra blankets (?). The Monday morning staff was hustling, however, and polite and friendly. Breakfast was average. Not a horrible place, but you get what you pay for. If all you need is a bed and four walls, it is adequate. If you want quality, service, and/or amenities, I suggest spending a few extra dollars and going elsewhere.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
We so want to apologize that you did not experience the stay you deserved. The issues you have described are totally un acceptable. This is not reflective of our usual guest experience. We are so sorry. The rooms have been upgraded, we are replacing the carpet and tile in the bathrooms. We will look into your bed observation, most of our comments say how our beds are very comfy. But, sometimes a bed needs to be retired, that may be the case with that guest room. The towels are laundered daily on premises, so I am at a loss as to why they appeared used.There are extra blankets in our new wardrobe armoires. Again, we apologize for any unprofessional staff. Our staff is trained to be most engaged with our guests. We will follow up with that staff member. Our breakfasts are prepared with fresh eggs and chef Mark makes apple rosettes, and monkey bread on a regular basis. The usual fare of fresh fruit , yogurt, cold cereal etc. are part of our offerings. We take your comments seriously. And hope you have a wonderful summer ahead!


Charles M, Indianapolis, United States 13/06/2016

This is our second stay at the Seville Plaza and we love it! It is close to everything we want to do in KC. The staff is super friendly and helpful. We love the courtyard out back and wish every hotel we stay at had one similar. We had come to KC for a concert at the Starlight and met several other guests there for the same reason, so that was cool. It is a pet friendly hotel and we love meeting others pets. I would highly recommend this hotel!

"Friendly staff and fine amenities"

Dan C, Omaha, Nebraska, United States 11/06/2016

We stayed at this hotel because of its close proximity to downtown and the plaza area. The staff was incredibly friendly and incredibly welcoming. The breakfast in the morning was very delicious. The eggs tasted real, the sausage and hashbrowns were good, and the monkey bread was delightful. We were even able to eat breakfast on their cute patio. The room we stayed in was clean and smelled very good, unlike most hotel rooms. We really liked this hotel and would definitely stay here again.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
On behalf of the staff we thank you and appreciate your comments! Our staff is genuinely friendly and they know you have made a choice when staying with us. Actually, the eggs tasted real because they are! Glad you sampled the monkey bread it is yummy. The back patio this time of year is a great place to relax or catch up with friends. Again, we all thank you for taking your time to talk about your stay. We hope you have safe summer travels ahead!

"Staff is wonderful, hotel is conveniently located"

User 10/06/2016

The good: The staff was very friendly and helpful. The housekeeper that we kept running into was so warm and friendly. Ramon was super accommodating and friendly, its no wonder he was employee of the month in Feb 2016. The other manager (Joseph, maybe) was also very friendly and helpful. The location was great, close to westport, which is always a great time. Also, it is next door to a QT. The little courtyard in the back is great. The breakfast was excellent. Included waffles, eggs, hashbrowns, sausage, monkey bread, and the usual suspects, yogurt, cereal, fruit... Free margaritas on Tuesdays and Thursdays. The bad: The room smelled pretty bad, but we got used to it. Musty farts would be a fair comparison. The carpet wasnt all that clean. The floor in the bathroom was dirty. The bed was hard and the mattress was pretty old. The parking was somewhat frustrating. 15 (tops) spots up front, the back lot was SUPER annoying with no other option but to reverse out if there were no spots, small lot next to back lot that required that you move your car by 10am as it did not belong to the hotel. The shuttle only runs on weekends. All in all, we would most definitely stay here again.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
Thank you so very much for your your generous comments about our staff and our property! Our location is very convenient to most attractions in KC. We appreciate you noticing our breakfast, we will tell the chef of your comments as well! And our Margaritas are pretty yummy. As far as any odors you detected, we have maintenance alerted and investigating the source. We apologize that it was bothersome. Carpet is being replaced in guest rooms and we have made a note about your observation of the bed. We are an urban property so our footprint is small. Our parking is free which is uncommon in our area of the Plaza. We do have 25 spaces in the front lot, and several more in the back lot. Again, we apologize if it was difficult to park. We are pleased you will be staying with us again. We look forward to your return. Have a wonderful summer traveling season!

"Good value"

cindysundancer, Springfield, Virginia 10/06/2016

I stayed here for one night to attend a wedding downtown. I wanted to be near the Plaza, but didn't want to pay $200. bucks a night. The area around the hotel is a little sketchy, but its a great value and I would stay again. I was able to walk 4-5 blocked to the J.C. Nichols fountain and the Plaza. I asked for a top floor room in the back and the front desk was very accommodating. Parking was a breeze and I had a good, quiet room. The hotel is clean and appealing inside and staff could not have been nicer. Would stay here again.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
We are so glad you found us! We are a good value for our area. Since we are an urban property our neighbors are mostly businesses. The neighborhood is not suburban, but that is what makes us so appealing to guests, since we are so close to so many great attractions, shopping and dining. We are glad you enjoyed your stroll to the Plaza, it is a beautiful walk though the park to the fountains and the Plaza .Again, we are so pleased you will be a returning guest. We look forward to seeing you again!

"Cozy Treasure near Country Club Plaza"

User 03/06/2016

This hotel is a treasure tucked away on Main Street near the Country Club Plaza and Westport. The level of service is amazing. There is a nice private courtyard with a fire pit in the back and a sitting area in the front shaded by a grape arbor. It's a small hotel, very quiet and comfortable. The breakfast is great with something for every appetite. We didn't use the room service menu, having been to Five Guys earlier in the day, but it is available. Rates are very reasonable. We've stayed there twice in the past month, and it's our new favorite in Kansas City.

"great 5 night stay nice comfortable beds"

cary_c9, Riverside California 02/06/2016

Nice location to go to Plaza or Westport areas. Quiet hotel spacious room. Very friendly staff. I missed my connecting flight and needed change to plans on the fly. Staff was very accommodating and made sure I did not lose my reservation.

"Very Good Experience"

Kitty H, Chicago, United States 01/06/2016

This was our first time staying at a Best Western, and it was an absolutely wonderful experience. We were a large group, and the staff went out of their way to accommodate us and make us feel comfortable. Would definitely stay again!

"Never again"

wt11111, College Station, Texas 31/05/2016

My family and I stayed at the hotel for 2 nights when attending a graduation at UMKC. We had 7 rooms.On the first morning we were rudely awakened by the sound of the weed eater shortly after 8 am. Minutes later, we heard banging so loud that we couldn't hear each other speaking. We notified the cleaning staff and then received a call from the office stating that the tile in the room above ours was being removed to replace with carpet. Are you kidding? Either the work should have been done later in the day or we shouldn't have been booked for that room. I called back down and the front desk attendant could hear the racket through the phone!They apologized and said it is difficult to schedule the workers to come later in the day. Seriously? Are the tile guys working for the hotel or the hotel works for the tile guys?Either don't put guests on that side of the building or schedule the workers later- duh! I was assured that it wouldn't happen again but sure enough, the next morning there was a repeated sound of the nails being tacked in all around the room that woke us up around 830 again.The front did nothing to ensure our restful stay.They seemed to have more concern for the people who would possibly be coming in the future than those of us who were paying to be there already. I had to come home to get some rest. very overpriced. hall carpets very run down and had an odd odor. room was fine.staff was trying to use vinegar and various chemicals to remove the foul smell. very small outdoor space was nicely landscaped.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
I am so sorry we did not provide you the stay you deserved. We are undergoing some renovation to upgrade our bathroom flooring. We try very hard to be mindful of our guests peacefulness. I apologize you were disturbed. I think we did give you compensation for your disturbance. The gardener does not start until 11am as a rule, I don't know how he was off schedule that particular day. Again we apologize. The carpet you are referring to is also being replaced. We want all of our guests to be happy, we are so sorry we were unable to provide that for you. Congratulations to the graduate, and please know we take your comments very seriously. We wish you safe travels in your future.


Steven R, Saint Joseph, Mo., United States 30/05/2016

Booked 2 rooms at this hotel for 1 night while attending a concert at the Sprint Center. Staff was efficient and provided excellent service. The hotel was very clean, and the rooms were quite comfortable. The highlight of our stay was meeting Sheila, the shuttle van operator. This young lady was very engaging and provided us with an enjoyable experience to and from our destination. Sheila is an excellent representative for the Best Western brand, and should be valued for her service to the people who stay at your hotel.

"Beautiful Gem "

User 30/05/2016

I initially had called the national hotline to book a room, but it was very frustrating. I called the hotel directly and I was greeted by a very nice man named Joseph who made reservations a breeze. It's not easy to find a decent room on a royals/holiday weekend, so book early! The property is very nice, the lobby has beautiful Spanish style decorations and tile work. Pleasant and inviting music playing, and friendly staff. Breakfast room is small but very tastefully decorated. 4 floors and one elevator can be a hassle in the morning with everyone moving around, so take the stairs when you can or you may be going for a ride. The hallways are beautiful, they made me feel like I was in an old New York style building, with nice vases throughout. Room was comfortable, nice tv and roomy fridge. My room had a great view of main st. And a large window. We did not use the shuttle, but it is a very nice Mercedes Benz that will take your whole family to the historic Kansas City districts. Every guest I talked to seemed very happy and had no complaints. My only very small complaint is that at other best western hotels we have enjoyed real eggs. These seem to be the powdered kind, which is no big deal. the cinnamon roll bites are delicious. Thank you and we will stay again to see our Royals play!

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
We are so pleased we were able to accommodate you in finding a room over a Royals game weekend and that it was hassle free! Thank you for your compliments on our property and our staff. They appreciate it when any guest pays them a compliment. As far as our eggs, we do use real eggs. I hope they were tasty, we do try to vary the menu throughout the week with burritos and apple rosettes, monkey bread, as well as the regular fare. Thank you again so much for taking the time to let us know how your stay was. We hope you will return on another visit to KC.

"Amazing Staff/Qaint Hotel"

Cindy I, Ozark, Missouri 29/05/2016

The Hotel has lots of character & is always clean. The staff is phenomenal. Our room wasn't ready when we arrived well after 3pm. It was a holiday weekend & several employees had called in sick. Ramon & Roni quickly resolved the issue (within 15 minutes), profusely apologetic & sincere about the trouble. This was our 2nd visit & we will definitely be returning.

"Great location"

dbw45140, Cincinnati, Ohio 29/05/2016

This unit is decorated as a Spanish inn with tile floors and other trappings and a small garden patio in the back. Our room was nice sized, on the top floor, facing away from the street, quiet, perfect. The clerk on the desk when we checked in was Elizabeth, less than a week on the job. She was the best front end employee we encountered on this 3 week road trip, The breakfast area was tiny - 2 communal tables and a note that we could take breakfast to the lobby or the patio. Neither optimal alternatives with the bad weather we were having. We were here for three mornings and there was absolutely no variety from day to day. It was th same scrambled eggs and monkey bread. The location on Main St was excellent--straight down to the WW I Memorial and only a couple of blocks from the Nelson-Atkins Museum. We will return to this hotel again.

"Fine in every way"

dbm2010, Chevy Chase, MD 26/05/2016

As part of a vacation, I was in Kansas City to see the Nelson-Atkins Museum of Art. I selected this hotel because it is well rated and near the museum. I was very pleased with my stay at the hotel--friendly and helpful staff; comfortable and immaculate room; ample (complimentary) breakfast; and free parking. The hotel is located a few blocks from the Nelson-Atkins Museum and is even closer to the Kemper Museum of Contemporary Art.

"Trip to see family in Missouri "

Sherri3250, Oberlin, Kansas 24/05/2016

The motel has only one handicapped room so was unable to reserve it. My friend brought a toilet extension and did not take a shower so was able to get along. The room was adequate for a walker and was nice and clean. The breakfast room was small and needed more space for all the guests. Breakfast was very good

"Overnight Stay"

Carrie E, Wichita, United States 24/05/2016

Staff was very helpful, location is great but very urban, room was very nice, breakfast was tasty, but not a lot of seating. Very happy with experience. The rest of this is filler to get to the required 200 characters. No wonder people skip this step. What an annoying requirement.

"Personalized Service"

Andrea S, Sublette, Kansas 23/05/2016

This hotel provided SUCH a great experience: small and quaint with an amazing staff. Not only was the hotel in walking distance of shopping and dining on the Plaza but the staff has a shuttle that will take and pick you up at the drop of a dime. Parking situation was stress free and free of charge. Had hot breakfast ea. morning until 1030 am. I cannot think of anything negative to report on this hotel - great job Best Western!

"good location"

davolt, Kfar Blum, Israel 22/05/2016

Nice quaint hotel located in central part of K.C. Close to shopping areas and many resturants within a short distance. Easy drive to the casino. Close to a good art gallery(Nelson). nearby parks for walking. Breakfast room not up to Best Western Plus quality. Staff friendly and helpful.Don't a room on first floor near the breakfast room.

"Our favorite hotel in KCMO"

Hebgolfer, Aurora, Colorado 22/05/2016

We have stayed at the Seville Plaza a number of times. They continue to hold to being a quality place to stay in Kansas City. They have expanded their breakfast room, and the breakfast itself is very good. A nice variety of eggs, biscuits, etc. Our room was clean as usual. We happened to be next to the elevator on the 3rd floor which made a little more noise than usual. Also, recommend getting a room on the back side away from the Main Street noise.

"Great place in KC"

Maria K, Iowa City, United States 20/05/2016

This was our second visit and we're glad we came back for two nights. Room was lovely and comfortable. Breakfast had even better selection this time; thank you for using eco-friendly paper products, not styrofoam! We like: Mediterranean style & tiles, free hotel parking lot, short walk to shops, local shuttle available. And the hotel is within 5 miles to the historic 18th & Vine district, several museums, Union Station, & the NEW KC trolley line. Staff was very friendly & everything looks clean. Nice patio in back of hotel (we ate breakfast there one morning) & plants in front. Areas to improve: Noisy repairs on the outer wall of our room in the morning. Only coffee available in room--perhaps tea for the Keurig machine could be available at front desk? Hot water wasn't hot at breakfast but staff got some from the kitchen. Please don't allow large SUVs to use compact spaces in front parking lot.

"Great for price, but,"

F P, Neenah, Wisconsin 20/05/2016

Hi, we all like honesty in advertising, right? Well, I saw a chance to save a bunch on a decent room in Kansas City, so I went on line and booked it , saved $40.00 ! Well, guess what, another Patel lie, pillow top mattress? Wrong ! Turns out they put a pad on top of cheap spring mattress and that's there pillow top mattress. You got it, not a good night's sleep. What can I say ? Liar liar pants on fire hope Donal revokes your green cards!

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
We are so sorry you were disappointed by your mattress. As a Best Western Plus we are required to have pillow-top mattresses. Maybe, you were in a guest room where we may need to address the fluffiness of the pillow-top. I am sorry you did not have a good nights sleep. But, glad you were happy with the value you received, however we are concerned that you would think anyone would purposefully lie to the public. We value all of our guests and quite honestly consider many of them to be part of the Seville Plaza family. And we are not aware of anyone associated with our property to have a green card. We will look into any mattresses that need to be replaced, thank you for calling it to our attention.

"Nothing bad to say"

User 19/05/2016

In kind of an uptownish area in North Kansas City. Free breakfast and parking. Very accommodating. I have nothing bad to say about this place. If you are looking for an affordable, but still a nice place to stay it is a great idea. I went here to go to the Uptown Theater to see a few bands and can say it was a wonderful experience.

"One Tiny Exception"

Meagan H, Wichita, United States 19/05/2016

I had a great stay and was pleasantly surprised at the wonderful neighborhood and all there was to do nearby. There was one exception to the fabulous stay. On two separate occasions the morning of our check out, BWP employees attempted to open the door of our room. The first was wanting to work on a repair (not for our room) and the second was wanting to clean prior to our having checked out. I called the front desk and it was promptly addressed.

"Excellent hotel"

Water-Reality, USA 17/05/2016

This is a very good Best western. Clean modern rooms. Luxurious showers and very conveniently located downtown. There is even a really good health food store next door. Plenty of parking. Front desk staff were super prompt and helpful. Sumptuous breakfast buffet. Great place.

"Everything I need from a hotel!"

Tavishi M, Canberra 17/05/2016

The guy on reception was friendly and helpful and completely organised and on top of things. The lobby area is beautiful with a view to an immaculate garden that I really appreciated. I also liked the impressive fresh flower arrangement in the lobby. Our room was clean and spacious and nicely decorated. I slept extremely peacefully here which was what I really needed.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
We are so happy you had a good nights sleep! It is so needed while you are traveling away from home. On behalf of our entire staff thank you for your generous words. We will pass along your comments about the staff and so glad you enjoyed the garden. It is tucked away and you don't realize you are in an urban area. We hope you return to see us but, until then, have safe travels!

"no better place"

Carl G, the dalles, United States 14/05/2016

me and my new wife had a late nite fight from las vegas to kansas city, got in early in the morning, pick up a rental car and driver to the hotel. Got there earlier then reg. check in time, bone tried and when the staff was ask to let us check in early the staff said as soon as a maid came in they would get a room ready for us AND DID

"Very friendly staff and clean and quiet rooms"

Simone S, Aransas Pass, Texas, United States 14/05/2016

I interacted with the staff for checking in, maid service, and the spectacular morning breakfast that comes with the room. Every single staff member was polite and accommodating. The room was quiet and comfortable. I would stay here again!

"Hidden Gem!"

stuff946, Manhattan, Kansas 09/05/2016

We loved this hotel. Rooms clean and nice and spacious. Staff were friendly and helpful. Loved the lobby and outdoor patios - not typical setup and decor, and very unique, beautiful, classy but fun. Breakfast was awesome! There was so much variety and very tasty. Chef Mark rocks! Within walking distance of the Plaza, historic district, Kansas City Art Institute, and museums (Nelson, Kemper, etc).

"A Lovely Stay"

Leo F, Decatur, United States 09/05/2016

We had a very nice stay here while visiting our college-age daughter. The free breakfast was quite nice and the coffee plentiful. The back patio is beautifully landscaped and restful -- many chirping and twittering birds (and a resident wild bunny). Easy walking distance to the Nelson-Atkins and the modern museums, which are must-sees.

"A friendly place to stay"

dougemail, Columbia, MO 09/05/2016

The hotel staff was especially friendly and helpful. This is a small hotel, but fairly quaint. It was easy to see that customer service is emphasized among the staff. A great selection of items for breakfast each day.


Charles W, brunswick, United States 09/05/2016

Poor/Disappointing, Door jam loose, TV remote missing, Internet connection/printing for boarding pass not working, No water pressure. Shuttle not available early enough. Breakfast OK seating too small.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
On behalf of the entire staff I want to apologize for your disappointment in your stay with us. We want every guest who enters our doors to feel welcome and to provide a satisfying stay for them. I am sorry we were unable to do this for you. We are looking in to the loose door jamb you observed. And I do hope you were provided a remote replacement. If there is ever a problem with printing a boarding pass, the front desk staff will gladly print it for you. Our shuttle runs Friday and Saturday 4-12m. We are sorry those times were not convenient for you.We usually never have complaints about the water pressure, so the maintenance dept. has been alerted to this. Again, we are so sorry we did not provide the stay you deserved. Hopefully, you may try us again so we can provide a more satisfying stay.

"Exceptional caring friendly 'boutique' hotel"

catrunner, Wales 06/05/2016

The hotel was fully booked .....we could soon see why! It started well when the manager managed to arrange an earlier check-in for two exhausted elder citizens(very long tiring journey, no car) and it got better! Nice spacious clean rooms and bathroom. 24hr coffee and decent hot complimentary breakfast. Very helpful friendly cheerful reception staff. Well located on Main St near the brilliant Nelson-Atkins museum(walkable) and Plaza. Adjacent bus stop to and from Union Station. Pretty little garden at back. And all for a very reasonable price. Well done and thank you.

"Great hotel!"

Trish E, Gainesville, Florida, United States 06/05/2016

Vacation for 5 days and this was a great hotel near the Country Club area where there are plenty of shops and restaurants. Breakfast is superb and staff is wonderful. Easy bus routes to get around and visit the ball parks and museums. Well worth the stay!

"Excellent Stay"

Ray-Harrison, Battle Ground, Washington 04/05/2016

What a great place to stay!! It was beautiful and very well kept up. The staff was wonderful as well. We got it late at night and they made us very welcome. The rooms were very nice and comfortable. Breakfast was good & hot. We would definitely stay there again.


Victor S, Commerce City, Colorado 29/04/2016

What a great plac?,,e to stay! Beautiful, comfortable, and the service was OUTSTANDING! !Upgraded us for ,free to a hot tub room! Breakfast was good, and being walking distance from the plaza was awesome. We will stay here next time in Kansas City for sure!

"fabulous establishment with caring and friendly service in great location at a modest price--a real gem"

John E, Ballwin, Missouri 25/04/2016

This is one of the best places I've stayed at in a long time. Virtually everything about this place was above average. First of all, the service and attitude of virtually every employee there was unusually positive and friendly. It is one thing to have one person be really outstandingly friendly but it is rare for that to extend to virtually every employee including the cleaning staff, but that was the case here. I was very impressed. Also, people actually seemed happy doing their jobs. They have a sign up in the rooms that talks about an attitude of caring there and it was not just a sign--it was reality. Also, the place was really clean and smelled really good everywhere I went--the halls, the lobby, our room and even the elevator. And it was a pleasant scent, not at all like a hospital. Everything in our room was in good condition and the TV reception on the HD TV was unusually sharp. Everything everywhere seemed to be in a good state of repair. For all this I actually would have expected to pay more, considering the location so close to the Plaza. At $101 per night (not including taxes), this place is really high on the value scale. Next time I'm in town, even if this is not the closest place to my business, I may stay here anyway I liked it so much. I have a strong feeling that everything is so good at this place because the management really works hard at it. For example, not only did I get an email asking me to evaluate the place, after I did so, I got another email thanking me for taking the time to do so. That is a sign that management really cares about making their guests happy. They totally succeeded with me. Also, the parking was free and there was enough of it, which is not something you can say about a lot of hotels in the middle of a major city. This is a really good property. I don't give 5 stars very often (I believe this is only my second one ever), but in this case it is totally deserved. Finally, I didn't eat at the breakfast buffet but it looked pretty good. It looked better than most places for sure in this price range. Not to forget, the décor in the lobby was way nicer than most places in this price range--it had a nice upscale look to it with tile floors. But it is the people who make this place what it is and the staff here as I've already said was just super all the way around.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
Oh my goodness! Thank you so much for your generous words! The staff knows that it is important our guests feel welcome and feel at home with us. On behalf of the entire staff we thank you. We will definitely share your comments with them, because that is a reward they love to hear. We look forward to seeing you again on another trip to KC. And again, I cannot tell you how much it means to us that you took your precious time to share your feelings. Have safe travels!

"Pleasant Stay"

TravelGirl2683, Lindsborg, Kansas 20/04/2016

We were in KC for a concert at the Sprint Center. We found this Best Western Plus to be a great hotel, close to all attractions. The bed was very comfortable, the room was quiet - it was like we had the whole place to ourselves. Breakfast was good & hot. The staff was friendly & attentive. We would definitely stay there again.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
We are so appreciative of your positive comments! On behalf of the entire staff we thank you. We are happy you enjoyed your stay with us. That is what we strive for every day. Hopefully, we will see you again if your travels bring you this way!

"Kansas City"

User 16/04/2016

This was located close to many things downtown. There was a Quick Trip next door so I was able to gas up before my next destination. The hotel was nice, excellent employees, great breakfast, easy check out.

"Great Hotel in Kansas City"

Barbara P, Sullivan, United States 13/04/2016

I have stayed at this hotel for business on mulitiple ocassions. The staff is always friendly and service is good. This trip we were there for a business conference, and had a group of 12. They took good care of our group and we had a nice experience. Would not hesitate to recommend.

"Great hotel, with a boutique feel"

Foxhawk, Kansas 13/04/2016

I have stayed here twice in the past year for business. Location is great, I love the boutique feel of the hotel. Rooms were clean, wifi great, beds comfortable. Staff is very professional. I have never had a issue with noise. I would highly recommend the Best Western PLUS Seville Plaza Hotel.

"Quick one night girls trip..."

User 12/04/2016

Pros: We had a riot at this hotel! The accommodations for 4 were comfortable. The shuttle service is a must to the Plaza, Westport or Power and Light. The shuttle driver made our night. She was a hoot and we want to come back for a quick weekend soon! Continental breakfast was a complete hot breakfast. Free parking on-site. Clean bathroom. Cons: The beds need updating, the carpet in our room needed vacuuming /replacing. We only needed to sleep there for a few hours and a stellar review otherwise. Clean sheets, comforter not sure. I am of the understanding that they are updating throughout. I will give them preference over other hotels again!

"Kind, Considerate Staff"

Mary H, Eau Claire, Wisconsin 12/04/2016

We booked this hotel because of its location near the Nelson-Atkins museum. It's walkable. Hotel manager told us that the hotel offers free shuttle for anywhere within three miles. We didn't need the shuttle but it was nice to have the option. Friendly, helpful staff. The Spanish-theme décor is nice and the outdoor garden with tables and chairs is lovely. The hotel was undergoing a restoration during our stay but it didn't affect us negatively.

"Kansas City"

Pamela B, Lincoln, United States 11/04/2016

Quaint hotel with very easy parking access. Friendly staff and nice hot breakfast. Hallways very dated and not clean. Room was nice and clean. Street noise a problem for rooms facing Main Street. Good location for convention center, power & light district and plaza.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
Thank you for taking the time to review our property. We are in the process of carpet replacement in our hallways, we are sorry if you felt they were in disrepair. We want our guests to be happy and hope you can return when the new carpet is in place! We are glad you found the rest of your stay satisfactory. Hope we see you on another trip to Kansas City!

"Stay over while at a conference"

User 10/04/2016

Very nice staff, great breakfast, clean, customer-oriented hotel. My stay exceeded my expectations. It is a small "boutique" hotel, but has a quaint atmosphere. My room was teken care of very well. It is just several blocks from the Plaza and offers shuttle service there and to other close-by desitnations.

"Love the location "

MNgirl3309, Inver Grove Heights, Minnesota 10/04/2016

When looking for a hotel for our trip to KC I wanted something which was close to attractions and restaurants. I scored big with this hotel. It was no more than about 10 minutes from everything we wanted to do. It was close to the Westport area which has great restaurants and bars.

"Long weekend getaway"

kearbo71, Alton, Illinois 10/04/2016

Clean and comfortable. Breakfast included eggs, sausage, potatoes, and normal breakfast fare you would find for a free hotel breakfast. Staff was friendly. Close to everything and a nice place to stay.

"Bargain Property Close to Attractions"

User 08/04/2016

This property is older, but in generally good repair, and now undergoing upgrades. Scores given for survey items related to appearance reflect this. Overall, a pleasant experience in a clean and attractive property; courteous, pleasant and professional staff; and a great bargain close to major Kansas City attractions.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
Thank you for taking the time to review our property! We are adding upgrades and are happy you noticed.The staff appreciates your comments and hopefully you will come back to see us when your return to KC!

"Great value"

Jim L, Kalamazoo, Michigan 06/04/2016

My wife and I stayed here for 6 days while our daughter was at St Lukes Hospital which is nearby. The hotel offers a hospital discount. The staff was friendly and helpful. Parking was easy and close. The rooms were clean. It's not luxury, but everything worked as it should. Room size was adequate The breakfast was more than expected. Yes, they had a rotating waffle iron, but we never saw anyone use it while we were there. Real scrambled eggs everyday and the cook actually made something special each day. A decent selection of other choices. We stayed at another nearby hotel for 2 nights for a few dollars more per day, but the Best Western was a better place to stay.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
We are so happy you enjoyed your stay with us! We strive to make every guest feel appreciated. On behalf of the entire staff we thank you for your lovely review. And next time your in KC we hope you return!

"Quaint and Clean"

Kristin P, Kansas City, United States 04/04/2016

We enjoyed our time here. The room is small, as is the hotel, but clean and we were made to feel very much at home. Loved the decor of the lobby area, the dining area, and the back patio. It reminded me of a European property bc it was quaint and comfortable. We ordered take-out and enjoyed the dining room (breakfast area) as a family. Friendly staff. VERY reasonably priced. Hotel two blocks away was more than $100 more/night.

"Great hotel for the money"

Judy P, Clive Iowa, United States 04/04/2016

I booked the Best Western Plus Seville, not knowing what to expect. I was very happy. We had our two dogs with us and since we were on the first floor, it made extremely easy to take them out and they had bags for our use to dispose of their waste.

"Great staff at a great place!"

Brown N, Wichita, Kansas 02/04/2016

Wonderful price for the location plus free parking and an amazing complimentary breakfast! You can easily walk to the plaza or Kemper and Nelson-Atkins art museums. Rooms were clean and had comfortable beds. However the best part was the staff! I had a group of high schoolers on an art trip and they had all rooms and keys ready at our arrival with a quick check in. The next day Joseph was able to give us an extra hour for two girls who were ill. Then they kindly printed us an extra copy of our receipt before leaving town. All very friendly and efficiently! A hidden gem in KC!

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
We are so happy you enjoyed your stay with us! Thank you for your kind and generous words! We hope you will become part of our Seville Plaza family, and return next time you are in our area!

"Great people"

Branson_MissouriDave, Branson, Missouri 30/03/2016

Have never been disappointed with this Best Western. Ramon and his staff are the best. The free breakfast is hot and with choices. Would be nice to have a micro wave in the room though. Parking is convenient and street noise in minimal.

"Family friendly vacation"

misslowder, Saint Louis, Missouri 28/03/2016

My family of 4 stayed here for four nights. We had a wonderful time in KC and this hotel helped make it enjoyable! Free full breakfast every morning saved us $ on our food budget every day. We all loved the food. I loved the scrambled eggs and monkey bread, my 5 yo loved the sausage and my 9 yo made her own Belgian waffle every morning. ALL of the staff were very friendly and genuinely seemed to like their jobs. Excellent location! 2 min drive to Plaza, 10 min to Crown Center, 15 to the zoo. Free parking was great too! We felt safe and comfortable. The only thing preventing me from rating 5 stars was that the room seemed outdated regarding decor, had a musty smell and the bathroom was tiny. But the price did make up for that. 4.5 stars if I could. We'll be back!

"Excellent Value"

Don M, Joplin, United States 28/03/2016

These folks are trying hard. The hotel was perfectly acceptable in most ways. The staff was excellent - friendly and professional. Room was clean and neat if a bit noisy (top floor, corner room on street side - just a "loud" location - not a flaw in the hotel). Decor is pleasant (spanish? - not my specialty) and it appears that they are working on it further...met the workers in the elevator. The breakfast was acceptable if not delicious. Standard fare, sausage, eggs, hashbrowns, cereal, muffins, waffles, etc. The issue is that the dining / service area is tiny. The area was easily overwhelmed if more than one family arrived at the same time. I would estimate functional seating capacity to be less than 20. Again, they are trying, they just need more seating. The only real problem that we had was the useless Wifi. I'm not sure what to say other than that it simply didn't function. Poor conectivity and super slow...likely taxed beyond capacity. Just needs fixed. The bottom line is that for $98/night, things were just fine. Nothing really beyond the smallest of problems. Obviously, it is located on a busy street in a major city so make sure this is OK for your situation. We would consider staying here again under the right circumstances. Don't expect a resort but your weekend getaway will be well taken care of.

"Spring Break"

Theresa L, St. Louis, United States 28/03/2016

My family and I took a trip to Kansas City and stayed at the Best Western. OMG! Nice place, very friendly staff, and very easy to find. I have never stayed in a hotel that has a Keureg in the room...can you say "K" cup....and to top it off they do Margarita night...yes! Next time I'm in KC that is where I will be staying

"Extremely clean and friendly staff"

User 23/03/2016

We had an enjoyable experience staying here. The room was extremely clean, which is something I never say about a four star hotel. I couldn't find one dirty thing or even dust in the whole room and bathroom, which is rare. The room had all the standard features. The sink counter space was a too small to tackle all the baby feeding gear, but we made it work. We were a little bummed that the hotel doesn't have a pool. Also, the location of the hotel worked out really well for us, as we came to KC for the zoo and Sea Life aquarium with our 15 month old. It is in an up and coming neighborhood, with partially gated parking. It could use a facelift on the exterior to match the somewhat recent interior upgrades. It's right next to a gas station, but that wasn't a deterrent for us. The continental breakfast was somewhat better than what we've recently had at similar hotels. If you get a chance though, walk ten minutes to The Corner restaurant for a delicious full breakfast! Overall, we'd stay there again! It's a great alternative to the expensive five stars closer to downtown!

"Nice Clean Hotel"

Brandi W, Saint Louis, Missouri, Usa 23/03/2016

Stayed here over night on business. Beds could be comfortable other than that. It was quiet and clean. Desk staff friendly. Continental breakfast had good selection. Outside patio nice. Felt like it was a good area of the city.


MsJcapulet, Staten Island, New York 22/03/2016

At check-in and check-out, Ramon tended to me. He is polite, cheerful, and welcoming. It's not a fancy hotel, but that's okay. The beds are comfortable, the TV works, and breakfast is excellent: cereals, fruit, yogurt, bread, bagels, eggs, sausage, potatoes, and waffles. On different days there was also biscuits & gravy and french toast. All the staff were friendly. My only issue is the housekeeping. While my room was by no means dirty, I could tell that the housekeeper was in a bit of a rush. The exposed shelf beneath the sink was dusty. Also, on another day, the runner that is laid out on the bed, was on the nightstand when I returned to my room. I had not left it there. I do want to emphasize that the room was not DIRTY, nor were these things upsetting. But I did notice. All in all if you want a reliable place with friendly and helpful staff and don't require luxury (and Days Inn & Motel 6 aren't your thing), stay here. Great location. Great breakfast. Great staff.

"Good Stay"

Deb F, Salina, KS, United States 21/03/2016

Every month we make the 3 hour drive to Kansas City for my husband's doctor appointment at St. Luke's Hospital and Clinic. Every time, we book our room at Best Western PLUS Seville Plaza Hotel in Kansas City, Missouri. It is easy access for us and only a couple of blocks from our destination. They give us a medical discount and are very helpful with whatever we need. The rooms are always pristine and comfortable. The employees are very helpful and they serve a great breakfast on the Lobby floor which has a variety of items both hot and cold. Parking is easy to access and there is a convenience store next door for snacks, gas, and other necessities. Just ask the person at the desk and they will help you with directions, other travel, and dining suggestions.

"Good Experience Overall"

Amy H, Garberville, CA, United States 21/03/2016

The room was pleasant and the beds were comfortable, nice complimentary bathroom toiletries, mini-fridge was a nice addition, decent breakfast with plenty of options, good location relative to the rest of the city. The TV or remote didn't work, but this wasn't an issue since I didn't spend much time hanging out in the room.

"Would Not Return"

2LuckyCluckers, Lake Country, WI 20/03/2016

With so many lovely choices near Country Club Plaza, we will take a pass on this property in future. The challenging parking and associated luggage hauling up a flight of stairs to reach the back lot were wildly inconvenient. Also, housekeeping service on day 2 consisted of the removal of the our tip, fresh towels thrown onto the rack and the emptying of trash bin. The bed was not made up (there were no personal items left on bed that would have prevented bed-making). Toiletries and coffee items were not refreshed. We always travel neatly, so there would have been no mess with which to contend. The tap water had a sulphur smell and we ended up securing bottled water. The elevator was painfully slow. The hallways and (lovely looking) courtyard were noisy until late at night. Affordable, but not feasible.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
Thank you for taking your time and reviewing our property. On behalf of the entire staff I am so sorry we did not provide you with the stay you were expecting. I have alerted the housekeeping staff to your concerns about the service to your room. It has been addressed. The elevator can be slow at times if there are many guests using it at busy times of the day. And as far as the water, I'm not sure why there was an odor. I apologize that it was bothersome. I am glad we secured bottled water for you. Hopefully,you may stay with us again so we can show you we can provide you the stay you deserve.

"First visit will definitely return"

Maxine B, Wichita, Kansas, United States 20/03/2016

We stayed here because the location was good for the places we were going to visit over spring break and the price was right. I think my son-in-law was a little concerned as drove down the street from Crown Center but it was a very good stay. Everything was very clean including the restroom close to the front desk. There was a great variety of food for breakfast. It looks rather small when you drive up but I had no complaints. Staff was very friendly and helpful. It helped to go a little earlier for breakfast on the 2nd day as the eating area is rather small but we discovered there were additional tables out in the upper lobby.

"Another great stay"

Bigdog77, Ramsey, Minnesota 17/03/2016

We stayed there last summer, so when we decided to come back to Kansa city this spring we chose to stay here again. The staff has been great both of the times we have stayed there. All of them go out of the way to be helpful and friendly. The breakfast is always good , it is still being remodeled so there is work going on. Our fridge was not working great and when we told the front desk they took care of us. They always seem to try to make the customer happy.

"Always a Great Stay!"

Richard R, Hot Springs Village, United States 16/03/2016

The hotel is always consistent on providing excellent service in all areas. This has been our first choice of hotels for many years whenever we are visiting or traveling through the area. It's convenient to the Plaza area and they are extremely pet friendly. The employees are most pleasant and truly appear happy at all times! It has a beautifully landscaped garden that you can enjoy any time of the year from either the outdoor patio, the indoor seating area, or the rear facing rooms. Nice property, nice staff!

"More than Adequate"

User 14/03/2016

Crazy hat day was cool. Staff was friendly. Nice patio. Weather was nice. Good parking. I liked the box wood bushes. Close to westport. Close to boulevard brewery. They provided shuttle, convenient service.

"Great Location"

Jordan J, Kansas City, United States 14/03/2016

This hotel is conveniently located near Westport, and is a quick cab or shuttle ride down to the Power and Light District. We stayed for the Big 12 basketball tournament and had a great experience. The hotel shuttle was a great option to get downtown, and the driver was amazing! All staff members were friendly and professional. The only negative was due to other hotel guests coming back in the middle of the night and being extremely loud and disruptive in the hallways. Knowing most guests were there for the tournament and to party, I wasn't surprised by this behavior and I'm guessing this would not be a normal occurrence during most stays. This was my second stay and I plan on using this hotel for any future Kansas City visits.

"No complaints at all!!"

Patti B, Dubuque, United States 14/03/2016

Everything from service to amenities was outstanding!! We stayed for a family wedding and would stay in this hotel again. Very close to the downtown area and Starbucks is right next store if you are a coffee snob like me. Rooms were very comfortable and had everything needed for our stay. Breakfast was fantastic and the shuttle service was exceptional.

"Nicely located"

Mick046, Lawrence, Kansas 13/03/2016

This property is conveniently located with easy access to many Kansas City attractions. A wide choice of restaurants, shopping and world class museums are easy to find, and public transportation is a few steps away if needed that gives you access to the Plaza, Westport, Sprint Center and downtown. The hotel is older, but well maintained, and although the decor is a little outdated, the rooms are clean and many amenities are provided. You can actually walk to several attractions and restaurants which is very convenient. The breakfast area is small, but the food was well prepared and the attendant kept things well stocked and the area neat and clean. One small issue is that parking is a little limited so if the hotel is full even the auxiliary parking in the back can fill up. I would not hesitate to stay here again when visiting KC.

"Spanish - twice removed"

Jim H, Lincoln, Nebraska 11/03/2016

The Seville Plaza takes its inspiration from the architecture of the nearby Country Club Plaza. The property itself has a tiled roof, decorative tiles imbedded in the walled front courtyard/parking lot and the lobby has definite Spanish accents in its furniture, flooring, etc. Once you're upstairs, a lot of that influence diminishes. But the corridors are punctuated by arched alcoves for wall sconces and extensive moldings which I found unusually handsome. My room had two framed pencil sketches of what may have been antique Spanish vases. The king-sized bed was extraordinarily comfortable, was flanked by end tables with lamps with better-than-average bulb wattage and convenient plugs in their bases - a definite plus when hooking up a CPAP machine. There was free and easily accessible WiFi which was a definite plus for a computer klutz such as myself. Again, the desk lamp had above-average wattage as did the floor lamp behind the solid and comfortable easy chair (with ottoman). The room also sported a mini-fridge (which I use to chill insulin - although the ice machine was just down the hall). My hall was quite quiet, though I could hear occasional coughing from next door. What seems to be the prevailing shades of brown and tan found everywhere these days were carried out in this room as well. There's a door-less niche which pretends to be a closet and had TWO luggage racks. The bathroom had abundant linens, toiletries which were replaced daily, and there's a spacious granite counter top with a sweeping mirror over the sink. Water pressure and temperature were always immediately summoned. I was also impressed by the size of the soap bars. These were actually larger than the thin-as-a-razor-blade one usually encounters and were textured as well. Housekeeping was a bit superficial -- sheets weren't changed during my 3-night stay and the digital alarm clock was set at the wrong time upon my arrival. Why can't staff routinely set the correct time as so many clocks are different and hard to figure out if you're not used to that model/brand? Breakfast was included. It's the standard stuff (tepid eggs, sausage links, excellent biscuits and gravy) with a few nice add-ons like good yogurt and fresh fruit, but paper plates and plastic utensils. The most coveted parking spots are directly in front of the property and snagging one there is a definite plus. Additional parking is behind the hotel, but it's not accessible (there are several steps as well as an ascent up a small hill). All handicapped spots are out front. There are pleasant sitting areas both outside as well as inside the hotel. My room had half of a bay window which looked directly into some private backyards. There is no shortage of good restaurants nearby in the Plaza and Westport areas. For more basic needs, there's a Quick Trip (QT) next door; I find this chain to have a better selection of food items and other essentials than any other convenience store chain. And you can't beat gas prices in Missouri! For road warriors, there's an Office Depot right up the street in the opposite direction. The Kemper Modern Art and Nelson-Atkins Museums are just blocks away. My only quibble here is that the front desk staff seems overburdened owing to multi-tasking. First of all, the ONE person there was responsible for handling check-ins and outs as well as taking reservations on the phone and accommodating in-house requests of various natures. I found this to be the case upon both arriving and leaving. Mind you, the staff were are very friendly and courteous - just kept very busy all the time.

"Some issues but decent overall"

mattmY8134MR, Wichita, Kansas 07/03/2016

When I checked in on Friday evening I went straight to my room to use the bathroom. Upon opening the door I found an empty can of soda underneath the sink. My next look was to the toilet seat which had urine splatter all over it as though someone had pissed all over it. I had to clean and sanitize the seat with the soap bar and wash cloth. I did not make a big deal over it as we were tired. However, the lack of regard for guests from whomever made the mess is completely unprofessional and thus you are receiving this bad review.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
Our entire staff wants to apologize to you for your experience. That is an issue that is not acceptable at all. I am actually very embarrassed by this. Our housekeeping staff has been alerted and it seems it was a miscommunication between maintenance dept. and housekeeping dept. The maintenance dept. did not realize the room had been cleaned and put in inventory to sell. And that is our fault. Again we are all so very sorry.Please know this is not a common occurrence. It has been discussed among our staff, and we will make sure it does not happen again. I hope you will consider staying with again, so we can prove we can provide you with a great stay!

"Place to stay"

Tony M, Overland Park 05/03/2016

I stayed at this location about 4 times but being CLC member I never get a chance to stay on 4th floor. LOL over all I love this motel can stroll in the evening and drive to the downtown bars, location is very convenient... hoping one day I may get chance to stay on the top floor...

"Older but good"

Kim G, Springfield, United States 04/03/2016

This is an older hotel, as I'm sure most are in downtown KC. Parking is limited to one per room. The breakfast is standard hotel fair, with eggs, sausage, oatmeal, pastries, etc. They keep the hot water carafe separate from the coffee ones so that your hot tea doesn't taste like coffee--good job! It may have just been our room because we were in an accessible one right off the elevator, but there was no counter space in the bathroom--just a stand-alone sink. That made handling toiletries difficult. The top of the toilet was full of kleenex, complimentary lotions, etc., so there was literally no space to set anything. That seems a lack of foresight--a single shelf near the sink would have been appreciated. We were in KC for an appointment at the Medical Plaza, and it was just around the corner. It is also very close to the Plaza shopping area.

"Best Western Plus Seville Plaza Hotel, Kansas City"

Mary S, minneapolis, United States 28/02/2016

A small hotel with a friendly staff making your stay a pleasant visit to Kansas City. I found the hotel bedding clean and comfortable, room was large and presented in freshly painted neat decor. Service by staff was very helpful in noting places of interest, a Friday night shuffle to specific areas of town, a breakfast available in the mornings, a great location and value. I would definitely stay here again.

"Very nice with a nice price!"

Stephen M, Topeka, United States 22/02/2016

Nice hotel nestled in the Westport area. Close to shopping and Spring Center. Offer shuttle service within 3 or 4 miles, which is a nice attraction. Lovely decor. Very nice staff. And the price is great too! Will definitely stay there again.

"Great value & Coveniently Located"

Nicholas G, Sioux Falls, South Dakota 22/02/2016

Clean rooms and less than 3 miles from Plaza, Westport & Power & Light. It was great to park the car take the shuttle to these destinations. Great value considering other hotels in the area are $30-$100 higher.

"Always friendly and helpful staff"

Ameliagranny, Nevada, Missouri 22/02/2016

Hotel is small, but in great location. Shuttle available to local restaurants, concert halls, etc. on weekend. Great breakfast of very good scrambled eggs and sausage plus the normal cereal, waffles, coffee, etc.


Lori C, Louisiana 17/02/2016

It was in our budget and very nice!! Also free breakfast, they made sure everything was stocked up and trash was taken out during breakfast. I didn't realize on the first morning that there are more chairs in the lobby area if it's too crowded. Our room was nice and clean. On our last day we left before breakfast and they had to go bags made up of water, granola bar, and apple. They suggested we take one since we couldn't stay for breakfast. The only problem we had wasn't anything to do with the hotel. It was the in room food delivery, it was almost two hours for them to deliver a salad, and it was not good at all. I would definitely stay here again and recommend to others.

"Location & Staff are the best part!"

kshorsegirl22, Kansas 15/02/2016

The location of this hotel is tough to beat for the price. The parking is decent, the staff is incredibly friendly and the hotel runs a shuttle service late into the night to nearby restaurants, clubs and casinos, for tips only. We were thrilled we wouldn't have to find parking on the Plaza on Valentine's weekend for our dinner reservations, and my husband was free to enjoy drinks with me at dinner without concerns for driving. Sadly, the shuttle won't drive through the Plaza, so you have to be willing to walk from PF Changs/the fountain area, as the drop off/pick up point is in front of there. However, the driver was courteous and gave us a card with phone number to call when we were ready for pickup. Due to the cold, we ended up standing in the heated breezeway of PF Changs until she arrived, and felt very fortunate PF Changs didn't run us out since we didn't eat there! If the weather were nicer, this wouldn't be an issue. The hotel rooms were as clean as they could be for this older hotel. The beds were medium; not the best, not the worst. They come with several pillows in varying densities. When we arrived at 3pm, we were supposed to have a business king and were upgraded to a executive king due to the rooms not being cleaned yet. The manager didn't hesitate to make the change. The staff was very friendly, offering any help we might need for directions, dinner suggestions, etc. The downside; this is an older property. It isn't as bad as some I've stayed in on the Plaza (the whole area is historic and older), but this property does have it's drawbacks due to its age...even though we were in a room at the very end of the hall, the hallways are quite noisy and it is easy to hear all of the weekend guest's shenanigans late into the night. Because of the location, this hotel is busy all the time and there is a lot of coming and going until approximately 2:30 am on the weekends. If you don't mind that, everything else is what you would expect for a best western property of this type. The hotel does offer a complementary continental type breakfast, although we did not eat there as we were looking for something more substantial for a Sunday morning.

"Great Price, Great Location"

ReginaB74, Bentonville, Arkansas 10/02/2016

We stayed two nights over a weekend. This was very conveniently located to many attractions. Parking was free and the free breakfast was nice. The customer service was A+. Everyone we encountered was very friendly and helpful. We took the shuttle and the driver (I don't remember her name) was exceptionally entertaining and full of helpful information. What a nice amenity the shuttle was! Breakfast was a buffet of scrambled eggs, sausage, make-your-own waffles, muffins, monkey bread, cereals, etc. Plus coffee was brought in from a local coffee house. The exterior of the hotel was nice with a small courtyard in the front and plenty of parking in front and in back of the hotel. There was a convenience store just next door, we walked over to grab some snacks one night. You could tell the rooms have been updated, but were still basic rooms, nothing extravagant. The noise level was what's to be expected at a hotel. We occasionally heard people talking in the hall, but it wasn't bothersome. I would definitely stay here again!

"Good Stay"

Deb F, Salina, KS, United States 09/02/2016

Everything was as expected and people were very helpful. Breakfast is good and there is plenty of it. Good variety. Right next door is a quick shop with easy access to gas, snacks, and other necessary items. Hotel also has lots of things on hand in case you forget something. Handicap parking in the front parking lot makes is easier for us to load and unload. And the hotel is also handicap accessible. The location was perfect for our doctor's appointment at St. Luke's and area doctors. We stay there every time we go for an appointment.

"Good Price, great location"

Traveler4Ever61, Murfreesboro, Tennessee 08/02/2016

This property is an older hotel, with some age showing....but it is very close to the Plaza area, has onsite parking, clean, and comfortable. We had a block of about 10 rooms, check-in was fairly smooth. Their breakfast area was very unique - both the room and the food. The price was significantly less than any of the other hotels in the area, and it was very acceptable!

"BEST WESTERN PLUS Seville Plaza Hotel"

Paige M, Versailles, Missouri 08/02/2016

This hotel was amazing. Close to the Plaza and provided a shuttle bus anywhere within a 3 mile radius. The staff was very helpful and informative. The breakfast was very presentable and delicious. The lobby was cute and clean. The room was clean and it was amazing, a great deal for a king room with a jacuzzi.


Judy G, Wichita, United States 08/02/2016

Great hotel - best nights' sleep I've gotten for quite some time! Walking distance to Westport & The Plaza. The staff was SO friendly, she not only recommended a place to eat, she printed their menu out for us. My daughter had a gig at The Levee which was about 1/2 block away, it was a very easy walk both there & back. I'll definitely be staying there again!

"Poor treatment of Trip Advisor bookings"

rldy2016, Saint Louis, Missouri 05/02/2016

Check in was very busy and understaffed. When we did finally get checked in, I was put on the bottom floor, right by the lobby. When I asked for a higher level room, I was told that these are the only rooms allowed for 3rd party booking and that in fact they are also their pet friendly rooms. I told the clerk I had pet allergies, she said she was so sorry but there is nothing she could do. I doubled up on my allergy medicine just to get through the night. The only reason I gave 2 dots is because the bed was comfortable, but then again, after two doses of allergy medicine any bed might have been comfortable. Everything else was terrible and I will never stay there again. I travel there annually for a competition and recommended it to the other families also. They were also unhappy with the hotel. We as a competitive team will never stay there again. I will not recommend it again. This hotel does not compare in the slightest to any hotel on the plaza. We chose it to save our families money but will not make that mistake again.

Joy B, Guest Relations Manager at BEST WESTERN PLUS Seville Plaza Hotel, responded to this review
We are so very sorry you were displeased with your stay with us. When a guest books with a third party ( meaning any site online that is not a direct reservation through our front desk) that company chooses a room directly from our inventory. We have no control over which exact room they choose. It is random. We would have gladly moved you to another guest room, however we were sold out of your particular chosen room type. We understand your frustration. We were frustrated that we could not accommodate your particular needs. We welcome all guests however they book with us. For the future wherever you stay on your travels, it is always a good idea if you make a reservation through a 3rd party, to call ahead a day or two to make sure any special requests are noted. Again, we apologize you were not completely satisfied. We want all of our guests to be happy. We are sorry we did not do that for you. We hope your competition went well, and hopefully you will try us again so we can show you a better experience.

"Great location"

Julie S, Springfield 31/01/2016

This is an excellent location to access downtown and the Plaza. Very friendly staff at the desk and breakfast service, clean rooms, excellent breakfast. It could use some updates in the lobby and surrounding areas. We got in late from a concert and we were not bothered by the usual early morning hotel hallway noise, even though the hotel seemed to be full.

"Great hotel at a reasonable price"

GrannieL, Waterloo Ia 31/01/2016

This hotel is a find. It was very clean, and conveniently located. We traveled with our dog. There was an additional $15 per day for the pet, but we were comfortable with that. The room appeared to have been recently updated. The bedding and towels were nice, and it was quiet. The hotel is close to the Plaza, art museums and Westport. It is close to downtown too. There is a convenience store next door. Keurig coffeemaker in the room.

"Great staff, location, & value"

User 30/01/2016

This was a great location while still being affordable. The rooms weren't special but were nice and clean. We were actually pleasantly surprised with the room and amenities given the price point and location of the room. I can't say enough about the staff. Everyone was incredible friendly. We were visiting colleges and each time we came back they asked us how our visits went, which way we were leaning, etc. It was extremely busy on our second night. The one front desk worker had at least 6 people in line all night. She was efficient, friendly, and treated everyone with respect. Beautiful decor & multiple seating areas with tv's as well as a grassed courtyard which is great if you're traveling with pets which they allow. Breakfast was on the better end for an included meal, it had typical continental stuff with the addition of waffles, monkey bread, eggs, sausage, hash browns, & biscuits & gravy (tuesdays only). They had free computers, wifi, and printers. As well as a free shuttle within a 3 mile radius which is great if you're traveling to campus or The Country Club Plaza where parking can be difficult. When we travel this way again we will definitely look at this hotel as an option.

"Great place to stay"

User 28/01/2016

I stayed one night on business. Excellent front desk staff. Very helpful with information for visitors. Rooms were nice and comfortable. Didn't eat breakfast, but my business partner said it was good. Limited parking in the front of hotel but overall great experience. Nice and friendly staff.

"Very, very nice!"

NavarroCanoe, Rock Island, Illinois 22/01/2016

It is so nice to be able to take our dog when we travel. This hotel was so convenient for our trip to Kansas City, and it was perfect to be able to check our dog in with us. Our room was very comfortable and clean. Parking was convenient, although by morning it appeared to be scarce as the motel was quite full. Nevertheless, it was very quiet. And the breakfast was probably the best we have had at a motel/hotel. The staff was friendly and helpful. Such a positive experience.

"Nice For One Night In A Fix"

Michael H, Topeka Kansas, United States 22/01/2016

It is just a simple hotel that was close to where we needed to be the next day. It was a last minute emergency and it was fine. The rooms need to be sounded proofed a little better. Listening to the neighbors TV at 1 in the morning isn't fun. And stay away from the ice machine if you want to sleep well at night. It cycles off and on all night.

"Great customer service"

Ameliagranny, Nevada, Missouri 21/01/2016

Always the staff is helpful, friendly, and efficient. Beds and pillow are comfortable and breakfast is hot and complete (good scrambled eggs, sausage links, potatoes, and monkey bread) Always ice water and coffee available in the lobby.

"Great Location!"

hopefulfarm2002, Unadilla, Nebraska 19/01/2016

This Best Western is a hidden gem of Kansas City. We stayed overnight and the room was clean and relaxing. It was very close to the plaza and popular restaurants. Our only issue with the room was that the heater would keep turning on full blast for about 10 seconds at a time throughout the night. We turned it off, but it would keep turning on and intermittently discharge air. Needless to say, didn't get the best of sleep. Hopefully, they can get this issue fixed before we return.

"Fantastic Stay"

User 17/01/2016

Great three night stay. Not only were the rooms comfortable and clean, the front desk was so friendly and helpful. Having traveled quite a bit for work, I've encountered plenty of smooth check-ins and hotel stays, but not much personality or genuine friendliness. Its not that I expect that from every person checking me in, but it does make the difference between just any old hotel and an experience pleasurable enough to stay here should I ever visit Kansas City again. The breakfasts were really convenient and well stocked and Charlie made it easy for us to have the best stay possible. We had to leave super early one morning and he made sure that everyone had a grab-n-go bag to take with us, which really saved me later when I didn't have time to get something to eat at the airport. He caught us off guard in the best way possible when we came back one night and he greeted us by name. Great guy right there!

"Enjoyed our stay"

MeKuester, El Dorado, Kansas 12/01/2016

Found the Best Western to be a very nice place to stay. Breakfast was excellent and the rooms were clean and quiet. One annoyance was their limitation on parking - only one car per room when the hotel is full, but as the hotel was not full the nights we were there it wasn't a significant issue.

"Great trip"

Julie F, Larned, United States 10/01/2016

Wonderful staff, breakfast and hotel. Had a wonderful time on the Country Club Plaza and this hotel is very close. Also a gas station right next door. The room was very clean and updated. Location is easy to drive to other activities - casino and shopping.

"Great location and service"

familyw27, Columbia, MO, USA 07/01/2016

Great location on the Plaza. They have a shuttle to and from the plaza in the afternoon and evening. Great breakfast and comfortable room. Internet service was free and pretty fast for a hotel. Parking was convenient. The staff was friendly and helpful with directions.

"Stay at Seville Plaza"

Deb F, Salina, KS, United States 06/01/2016

Comfortable and clean rooms, Personnel were friendly, Easily located with my GPS, Great location to go to St. Luke's Hospital and Clinic for doctor appointments or hospital stays, Serves a nice breakfast with good variety and filled with items, Handicap friendly, Sparse parking in front but lots of space behind the hotel in their parking lot, Very nice breakfast area with TV and lounging chairs/couches as well as tables and chairs, Nice decor, Restrooms very clean and provide necessities, Provides efficient wake-up call and there are many television channels from which to chose

"Great location"

johnnyjohnjohn1, Cedar Rapids, Iowa 05/01/2016

The location of this property is amazing. The rooms are good size and clean. close to everything and the price was affordable especially with breakfast included. I recommend it and would it for business or leisure. Staff was great as well.

"Finally made it"

Claudia H, Evanston 05/01/2016

Cozy, comfortable and friendly. No wonder it is always full and I have never been able to stay there before. Great breakfast and nice location to all things KC. The structure is older but well maintained. The bed was the best bed in a hotel we have slept on in the past year.

"Nice hotel on the Plaza"

c h, Springfield, Missouri 03/01/2016

This place was a pleasant surprise. In a good location if you want to be near the Plaza, really friendly helpful staff, nicely styled, offered shuttle service to the hot spots around town and was a good value. I'd stay there again.

"Value and Location"

Matthew A, Wichita, United States 30/12/2015

We were happy to find the room to be up to our expectations. I appreciated the excellent value for the location and plan on returning in future. We enjoyed walking to the Country Club Plaza several times, it took about 10 minutes, was safe, and had a good view of the city.

"Good hotel"

User 27/12/2015

This is a typical 3 star hotel close to several points of interest in the downtown area. Low on parking but good shape clean and good service. The was a business trip and was there alone but was a good experience.

"Christmas stay"

Rebecca P, Lincoln, United States 27/12/2015

We stayed at the Best Western Plus Seville, primarily because it was close to the Country Club Plaza. We were an easy walking distance to both the Plaza and the Art Museums. It was easy to find, parking was easy. The room was very comfortable, beds were great! We would have liked to have a microwave in the room but made do with the one in the breakfast room. The staff was very friendly, despite it being Christmas! It seemed like they had a vested interest in the place, like it was their own to care for. The breakfast was good. Eggs, sausage, hashbrowns were a nice hearty way to start the morning! We even used the breakfast room later in the day to read--it was quiet and the seating was comfortable. We'd definitely recommend this place!

"KCMO Visit "

James C, Kansas City, Missouri 23/12/2015

Hotel was pleasant and clean. Only complaint would be that the mattresses were cheap and not as comfortable as possible. Good breakfast but the dining area was a bit crowded. Located near the Plaza on Main Street.

"Very Nice"

Jean C, Kansas City, Missouri 23/12/2015

Very nicely decorated and the staff was very friendly. Right next door to Quick Trip so gas and snacks convenient. I think they could stand to get better mattresses but there were plenty of pillows. Breakfast was really good with lots to choose from. Nice outdoor patio. Too bad it was too cold to use it. Very limited parking. Only accommodates about a dozen cars. Not sure where parking is when it is full.

"great stay"

User 18/12/2015

Best Western Seville Plaza Hotel is always top notch - professional, pleasant, clean, comfortable, friendly, and convenient. A great value! The staff are always so helpful in making reservations, they find ways to accommodate where most other hotels do not.

"Great stay!"

User 18/12/2015

Great weekend getaway in Kansas City! The hotel is perfectly located to walk to Westport and the Plaza -- we didn't move our car the entire weekend. The service is excellent and our room was exceptionally clean and quiet. This is an older hotel that has been well-maintained and provides a great value. We would definitely stay again!

"Great Stay"

katiew19712015, Delphos, Kansas 15/12/2015

Quiet shuttle to Plaza was nice. The breakfast was hot and good. Parking in front cramped but was a nice place to stay. Front desk staff were very helpful and kind. They seemed ever concerned about how our stay was.

"Excellent value"

User 12/12/2015

We stayed here so that our daughter could visit Kansas City Art Institute, as she has applied there. The location is excellent, right next to the school. Other hotels in the area are very expensive; we were very pleasantly surprised by the excellent value and we will be back! Very clean, and the front desk staff went above and beyond every day.

"Nice place to stay"

Jeff F, Minneapolis MN 03/12/2015

Nice older hotel that was very clean and comfortable with friendly staff. The layout is a bit quirky with odd steps to different levels. Parking was easy but I expect it may be more of a challenge during busy times. The breakfast was standard fare, nothing special. Two things that I deem to be issues are the noisy bathroom fan that sounded like it was about to fall out of the ceiling and ice machines not on all floors requiring a ride in the elevator or a hike up the stairs.

"worth the money"

Buck A, independence, United States 03/12/2015

had a great time . We had a room with the hot tub. Would do it again in a heartbeat! it was a great get away from our three teenagers. the room was clean and quite. hot tub was spacious and we were about to watch the TV from it.

"Hotel close to plaza"

Kenneth M, Morrison, United States 30/11/2015

Nice hotel, within walking distance to plaza. Nice breakfast. Shower with low pressure. Small fitness room. Helpful staff. Walls are very thin, so you may be hearing your neighbors. Don't miss those small pie crust quiches with breakfast.

"Great place to stay"

jjj816, Kansas City, Missouri 30/11/2015

Great place to stay close to the Plaza. The staff are excellent and willing to go out of their way for you. We had the jacuzzi room and it was great. They have a shuttle that will take you around the limited area which includes the Plaza.

"Best Western Seville- Kansas City"

User 30/11/2015

We like to stay at this hotel due to it's location, breakfast in the morning, and free shuttle service. The rooms are comfortable especially if you get the king rooms. I like having refrigerator in every room. The morning breakfast and coffee is very good.

"Kansas City, Seville Best Western or Eastern"

Billy B, Gatlinburg, Tennessee 28/11/2015

My three day stay was quite nice, with great customer service with a smile. Rooms were clean and comfortable...Did'nt meet a grin I did'nt like while I was there. Will go back my next trip to KC. Reasonable rate that did not disappoint.

"great staff, wonderful breakfast"

Mary M, Newport NC 28/11/2015

Desk clerk went out of her way to be friendly and knowledgeable discussing restaurants. She strongly encouraged us to use the van shuttle which turned out to be a great idea. Hotel is older but well maintained. Quite close to the Plaza area in KC. And breakfast was the best complimentary breakfast ever. We will look for Best Western Plus again! Oh, and the price was very good for a downtown accommodation.

"Fun trip"

Ronald N, Louisville, United States 24/11/2015

Good location, easy to get to places in Kansas City and almost walking distance to the Plaza. Parking adequate. good breakfast bar reasonable room price, Would be nice to have a two night package for visitor on weak end mini trips would bring in more people

"Less than I would have hoped"

User 23/11/2015

We dropped something on the floor and it rolled toward the bed. When we bent down we found human toe nail clipping on the floor that had never be vaccumed. Discusting. It was too late at night to do anything about it, so we did not tell the front desk. Also, we asked for extra pillows when we checked in at 4 and when we didn't get them, we asked again at 6;30 and were told that there weren't any to be had.

"Little Gem in KC near Country Club Plaza"

David L, Wichita, United States 22/11/2015

We were there for just one night, but was very pleased with the check in process, the lobby, the breakfast and the room. It was closed to the Plaza and to anything in the general vicinity. They offer a free shuttle service on Fridays and Saturdays within a 3 mile radius. We did not take advantage of it but might consider it next time. We were in a room on the 4th floor facing Main st, you could hear the traffic but it was not too bad. We were able to sleep in until 8am which is not the normal for us. Great place to stay and enjoy what the town has to offer. The breakfast was a full breakfast. There were not that many places to sit but we managed to get a spot.

"In the middle"

Neal S, Manhattan, United States 20/11/2015

In the middle of the Plaza and Westport and reasonably priced. The coffee maker was broke but that is my only complaint. It can be a little loud in the evening but that is part of the location and part of the reason this place is great for night life.

"Nice location, great service, great price"

AggieJoe79, Westerville, Ohio 18/11/2015

This hotel is walking distance to the Plaza, the art museum, WW1 Museum and many other attractions - at a great price compared to the major brands (especially with the breakfast included). It is a little older, but well maintained, with large rooms, ample parking and a wonderful staff

"Great service, great location, great value"

AggieJoe79, Westerville, Ohio 18/11/2015

This is a great example of a hotel that is not a major brand, but has done a great job in providing a nice stay at a great place in a great city. Excellent location to the KC sights,walking distance to the Plaza - highly recommend.

"Good value worth the stay"

Schwenn, Branson West, Missouri 17/11/2015

We have stayed at another hotel chain a block away previously. Though I did not review that hotel I would say the two are very similar The building is older but the company has done a good job with remodeling while maintaining its charm. The room was clean and spacious we had two queen beds in our room and even with our own "stuff " we had brought with us. The pillows were GREAT and plentiful. The beds comfortable.and everything in the room was clean. The positioning of the lamps could have been planned better as the one with the extra plug ins for accessories was across the room am not near the beds. With no available outlets near the bed it made it difficult to plug in the phones that were our alarms and immediate link to the kids hat were not with us and staying home. We overcame by unplugging the clock radio and lamp near the bed The breakfast was not great but also not bad. The space in the room to eat was limited but the community tables were fine. Though I am not sure yet can overcome the problems of "flow" given the design and use of the available space people did seem to trip over themselves as they tried to make their breakfast plates. It just needs a civil engineer or design engineer to figure out a better system. But since I know that won't occur just be prepared for limited seating and congestion in the breakfast area The day staff was excellent, friendly, and helpful. The heck in staff. Well you could tell it was near the end of a long day. And while their wasn't unfriendliness there was a curt was that spoke "it's been a long day" Overall I would stay here again and I would tell my friends too as well. The price of our room made this one that I would definitely tell anyone to stay at. In fact it was the price thy moved this from average to above average

"Great staff"

Michael L, Rancho Santa Margarita, United States 16/11/2015

The hotel in itself was very comfortable and was also very close to an area called the plaza. This area has just about every kind of restaurant that one would want. The 3 I tried were all outstanding. As for the staff of this hotel I can't begin to say how great they all were. They were very attentive ,helpful and courteous. They were the ones that recommended where to eat. And a special thanks to Joseph at the front desk , who helped guide me in off of the freeway and then called me back on direction change , then called back again to make sure I was still doing ok. Overall one of the best staff I have come across.


Kurt S, Sedalia 15/11/2015

The Best Western Plus is now on the top of my list for hotels to stay in while in Kansas City. My wife and I celebrated our 10 wedding anniversary and couldn't have been more impressed with the professionalism and outgoing nature of the staff. They were polite and answered all of our questions. We will continue to stay there as long as there are rooms available!!...

"Great place to stay in KC"

User 15/11/2015

This is an excellent place to stay when you are visi