Best Western Plus Kansas City Airport-KCI East,  Kansas City

4.5/5  - based on 499 guest reviews.
11130 N Ambassador Drive, 64153-2013, Kansas City, United States - See map
+1 816 891 9111 +1 816 891 8811



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> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • Onsite laundry
    Onsite laundry
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 499 traveler reviews
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If you're looking for the perfect location for a productive business trip or a leisurely spot for fun and adventure, this Kansas City hotel is for you. Guests traveling on business can enjoy easy access to Harley Davidson®, CECO Construction, Dairy Farmers of America, DeLaval, Toyota, Sony, Multivac and many more Kansas City businesses. We're also just one mile from the popular SkillsUSA TECHSPO at KCI Expo Center. Or, conduct casual meetings at Tiffany Greens Golf Course, just three miles from this Kansas City hotel. With Kansas City International Airport just three miles from this Missouri hotel, you can travel with ease. We also offer a free local shuttle service to the airport and nearby attractions within a five mile radius. Add some excitement to your stay - Tiffany Springs Water Park, Argosy Casino, Livestrong Sporting Park and Kansas Speedway are all just minutes away from Best Western Plus Kansas City Airport-KCI East. Many guests also explore the area by visiting Steamboat Arabia, Kansas City Zoo, Zona Rosa Shopping District and National World War I Museum. In town for a volleyball or baseball tournament or a ringside match? We proudly accept group reservations. Unwind on the premises, too - many guests delight in relaxing in our indoor heated pool. Get even more value out of your stay by taking advantage of having access to an exercise facility, 24-hour front desk, business center, local shuttle and more. Our friendly staff can let you know all about our meeting facilities. You'll feel right at home in the spacious rooms or suites with many amenities. The clean and cozy rooms at this recently renovated Kansas City hotel offer cable television with over 50 HD channels, a microwave, a refrigerator, a desk, free Wi-Fi and more. After a great night's sleep, you'll wake up to a delicious complimentary full hot breakfast each morning. For a memorable trip to Kansas City, reserve a stay at the Best Western Plus Kansas City Airport-KCI East.

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 499 guest reviews
Certificate of Excellence
GreenLeader Bronze

Business Business 99
Couples Couples 114
Family Family 168
Friends getaway Friends getaway 35
Solo travel Solo travel 62
Sleep Quality
Best Western Plus Kansas City Airport-KCI East,Kansas City
  • 5
    « Nice and great price »

    Great staff, great breakfast. Comfortable and utilitarian rooms. Hotel has lots of amenities and you get a great location near the airport without any airport noise. Staff was friendly and helpful and went out of their way to make sure our needs were taken care of as they arose. Great place

    « Best West Is By Far the Best »

    Best Hotel all around, One exit away from the airport, just a few exits north of food and shopping, and it is super clean and modern and the staff is very friendly and professional. The early morning breakfast is hot and fresh with a large variety of many different things and a large variety of drinks as well. I would stay here again and recommend this Hotel, I was very pleased, and I am not easy to please. They have a large exercise room and an indoor pool as well so you can swim year round, rain or snow. We did not stay long enough to use them though. Free wi fi in your room as well and a business room with a computer if you don't bring your own.

    « Stay over visiting family »

    This Best Western has a nice lobby and staff. The airport shuttle runs on time. It is a quiet place to stay. The bad part was the room had ants and the bathroom was dirty. I won't stay here for the price they charge when the room are not kept up. Usually, Best Western rooms are nice.

    « Surprise! Great modernized rooms »

    This facility was very clean and managed by excellent staff. Everyone was helpful, kind and eager to make our stay great. The room, bed, and linens were high grade and comfortable. Wifi was bit challenging with an Apple device and not reliable. And hot coffee available 24 hours per day! Nice

    « Excellent Stay »

    The only issue we had was the I-29 traffic noise, other than that service was excellent including airport shuttle to and from rental agency and terminal. Room and king bed was very comfortable. Staff was very professional and prompt.

    « Only adequate »

    Compared to other Best Western facilities this was not as good as most of the others. Breakfast was adequate but nothing special and seating limited. Wake up call was not forthcoming causing a late departure.

    « Disappointed »

    The check-in was a bit rude. Our room, which we paid a premium rate for, was one of the smallest rooms I have ever stayed in. It appears the hotel has undergone a little renovation. The room was clean and the breakfast was adequate. I would not choose to stay there in the future.

    « Great stay at Best Western! »

    We had an enjoyable stay at Best Western while visiting Missouri! It is very evident the management and staff are committed to customer service as it was top notch! The rooms were spanking clean and the breakfast option was awesome with all the choices! We will definitely be choosing Best Western again in our future travels!

    « Clean hotel but no restaurants within walking distance »

    This hotel is near airport and there is no restuarants within walking distance except for one that was next to gas station across the street that was more of a deli but did look appealing. We had to drive back on to freeway to another exit for restaurants.

    « very nice - repeat customer »

    very accommodating staff and clean modern hotel with indoor pool and great breakfast. Parking gets a little cramped when sold-out, but that is expected. the suites are a great value- very roomy with lots of room for friends anf family to gather

  • 5
    « Nice & Clean Hotel »

    Check-in was fast and easy. There is an elevator for those with mobility issues. Also the side doors to access if you are closer to the end rooms. There does appear to be some renovation work on the hallway carpets going on but it didn't take away from the atmosphere. The room was clean and the bed was comfortable. Had no complaints at all about this hotel. Less than a 5 min drive to KCI and they offer a free shuttle.

    « Deserving of five stars »

    I would absolutely stay here again. Clean, comfortable, and affordable. I arrived late evening after a hard drive. The night clerk was awesome; breakfast was delicious (gravy biscuits and quality coffee), and I got a good nights rest before picking up clients at MCI airport next morning. There is a great restaurant at the Hilton hotel next door that is open until 11:00pm.

    « Wi- Fi does not work properly »

    We stopped at this location after traveling over 500 miles that day. Planned to watch football and check email. The wi fi never would work. They had us log in to gateway, still no wi fi. The breakfast was good- the gentleman that was taking care of it was very nice and told us that he had some scrambled eggs at this time. That was nice. We like the homemade oatmeal and this was packages. It was a nice place to have the breakfast- plenty of seating. The sheets on the bed were clean and the bathroom I think had recently been upgraded. The hall they were working on the floor, but there was nothing in the way- you could just see they need to do something around the base of the wall. The place was safe, clean room, clean sheets, really nice location, not really any where to get a night meal that was right there, like I said we had already driven over 500 miles and would have liked a McDonalds, Wendys, or something to grab a sandwich. The check in was a rather rude gentleman to us, but he did try to help us later with our internet- to no avail- never did get their wi fi to work.

    « Huge room, very clean and modern »

    I had pricelined this room for a quick stay before flying out of Kansas City. The room was very large and new and clean. The bed was very comfortable, I loved the pillows. Didn't try the breakfast because our flight left too early. Was very impressed with this property.

    « Best Western Plus Kansas City Airport »

    Room was spacious. Staff were very helpful and provided excellent directions and recommendation for an evening meal. Room was clean and sufficient. Close and easy access to airport. Bed was comfortable. Maybe need better pillows although other hotels I have stayed at have worse. There were plenty so could pile them up.

    « A Bit Surprising »

    For a Best Western Property this was a bit disappointing. They are under hall floor renovation. From a guests point of view it is not being done with enough supervision. The narrow hall to the elevator is only half done and we were told by a front counter staff person that the job should have been finished weeks ago. The contractor needs to work during the night when traffic is minimal instead of typical check in time. Another issue is although this is a non smoking location the smoking area is next to the front door (handy for staff and you know they are staff because of their uniform) but that means you must walk through the cigarette stench every time one goes through the door. The staff was friendly enough but rarely at the front desk. Even had to use the telephone at the front desk during morning check out. The room was clean and bed comfortable. The breakfast was the usual BW fare however no one was cleaning. The newer tile floor was sticky from no spill clean up on previous days and the table tops were in the same dirty condition. We used the water tap in the juice machine and napkins to clean our table. They either need to lower their room prices or raise the bar on these matters.

    « Good airport option »

    5 minutes from the KCI Airport! Great condition. Great customer service. Comfortable and convenient. It's 10 minutes from eateries, but wide assortment of restaurants and shopping. The gym could stand to be upgraded a little. A little neglected, small and limited.

    « Not bad for a quick trip »

    My fiancé and I stayed here for two nights during our recent weekend getaway to Kansas City. I chose to book this hotel because it was much more affordable than staying in the city and was rated pretty well. All in all we don't have many complaints - the staff was friendly and we never had any issues with housekeeping. The breakfast was what you'd expect, though the eggs and biscuits were cold. The gravy wasn't, but only because it was being kept in a crockpot. Our only complaints about the room itself were that the bed was really hard, and the main curtains don't close so the lights from outside come in through the sheer curtains through the night. Other than that, it was a fine hotel and served its purpose. You get what you pay for and I'm more than satisfied with what we got for the price. If we came back to KC I'd stay here again.

    « Rather Disappointed & Highly Unimpressed »

    For a Best Western Plus, this property has too many negatives for me. Long black hairs throughout the room; drapes that are designed NOT to close--only sheers, hence privacy and daylight concerns; entrance security doors which are left unlocked and unsecured; and a staff who seemed rather cold. Next time I'm in the KC area, I will be staying at a different Best Western.

    « Clean and Quiet »

    This is the first time we have stayed at this hotel. It was like every other BW hotel in terms of the cleanliness of the room and the lack of disturbing noises. The staff were friendly and the breakfast was substantial and filling. We would stay here again on our annual trip to Denver next year.

  • 5
    « Grandma +6 »

    We took out grandson on a trip to Kansas City for his 17th birthday. We enjoyed our stay. The check in was very undesirable. We were given a lecture about why we couldn't have a third floor room that was promised us when I called for the reservation. He did move someone around so we did get the third floor room. Very uncomfortable situation. Everything else went extremly well.

    « Not the best »

    The hotel and room were both clean and the staff was nice enough. The beds were rock hard. I think the floor would have been more comfy. Also, our room was extremely humid. We were on the 3rd floor and directly above the pool.

    « Pleasant Experience »

    This was the last night of my trip before leaving for home. I was grateful for a quiet place where I was greeted with friendly staff and made to feel welcome. This is a very pleasant,cozy facility in a business park near the Kansas City Airport. I wouild stay here again.

    « Great experience! »

    Clean room and good breakfast. Stayed 2 nights. We spent our days at worlds/oceans of fun. Gentleman at the front desk was attentive. My kids used the pool and the water was warm. Several places to eat within a 5-10 minute drive. We would stay again!

    « Family vacation »

    We really enjoyed our stay here, the staff was wonderful and the breakfast was great to tide us over for a full day of oceans of fun, worlds of fun and the zoo! We ate breakfast and then hit a place for supper on the way back. We would definitely stay here again. My family had three rooms and it was great!

    « Customer Service goes a Long way »

    I checked in here at about 530pm after driving 3 hours and getting two flat tires. All I wanted to do was lay down with my two boys 8 and 4. My boys were excited to sleep at a hotel as we are picking up my wife from the airport at 530am and then driving home. After we checked in my boys were moving around the room and they did stomp a few times. After this I told them to calm down, then I heard a knock at the door it was the lady from the front desk saying she has gotten multiple complaints from the noise after only being checked in 30 mins. Now our room is directly above the front desk so there is no guest below us. We decided to go eat at 630 we came back around 720 and I was setting a bath for my boys and my oldest son ran in and within 30 seconds of walking in the door I received a call saying there has been a couple more complaints. I told her I told my son to calm down that we just walked in the door. She said if it happens again we will do something about this. I have been in this hotel room for only 1 hour total. The rooms are nice and taken care of and clean but customer service is not so great right now.

    « Great location »

    Clean, comfy and great location especially for shopping. Also within minutes of the airport. Was a good hotel for a quick overnight for airport. The pool was too cold to swim in and our flight left too early to enjoy the breakfast.

    « Need better curtains! »

    Nice and clean and comfortable for night before our flight. Shuttle to airport and you can park your car instead of airport and pick up when trip is over. Only complaint-- curtains in room were accent curtains on sides of window and we were unable to block out the bright lights coming the outside of hotel, need to be able to darken the room for sleeping. If management is monitoring this comment it is an annoyance. Staff and hotel get good marks in all but I would suggest changing curtains-at least in room 303 !!

    « Convenient stopover »

    This Best Western was easy to find and close to the freeway we were traveling. Room was clean and breakfast very adequate. Rooms were quiet and the wifi worked well. We would stay at this facility again.

    « Mother/Son trip »

    Great hotel, very clean and delicious breakfast! Room was very comfortable and nice amenities. I would choose this hotel again and highly recommend to my friends & family. The staff were very helpful and spot on. The amenities were great as well.

  • 4
    « AWESOME »

    Really enjoyed every day we where there staff was very helpful,and all the guest were friendly as well . I got my Hotel next time we comeback to visit my sister. It was all around a great places to stay at

    « July 2016 Get Away »

    We have stayed in many BW Pus all over the US and we have previously written you about the great experiences we have had. This KCI airport BW Plus was a major let down over our thirty-five years of travel.

    « Good Stay when traveling »

    Clean, friendly staff, clean rooms, comfortable beds, will stay again when in the area. Helpful desk personnel which guided us to attractions in the area. Breakfast consisted of traditional American food with meats, fruits, pastries.

    « A weekend at the Best Western Airport Inn »

    I work weekends and travel a lot. I come to expect Best Westerns to give me a good level of quality. This hotel lived up to my positive expectations. The food was good at breakfast. The staff was attentive. MY room was quiet and comfortable. It was easy to get to what I needed, and the hotel was nice and clean, with everything I needed. I recommend staying here.

    « Pretty good except for breakfast »

    Hotel was very clean. We checked in late at night and were given a room that was already occupied! But desk clerk remedied it quickly. Room she gave us then was a handicapped accessible room. (We didn't need it, but if you did, it was very good--complete with roll in shower and shower seat.) Breakfast was just so-so. Had previously stayed at a Best Western Plus and had wonderful breakfasts. That part was disappointing.

    « Security not a priority »

    My first floor room window did not lock. Called front desk and the person there said no other rooms available. I had to ask what he was going to do to address the issue. He came to room. Saw that it opened 8" and said flimsy screen should be sufficient. When I said it wasn't he was at a loss how to address and didn't seem motivated to continue to work on a solution until I asked what he was going to do to secure my room. Later his solution was to try a rolled up towel, which failed. I finally figured out how to jam the window closed. Found the next morning that the outside door near my room did not lock from the outside...anyone without a key could have accessed during the night. I am an experienced business traveler who is not paranoid but practices appropriate personal safety. Very disappointed.

    « Smooth »

    Friendly check-in staff. Everything in the room worked great--hot water, water pressure, TV...everything. Smooth check-in. Smooth check-out. Close to airport. Had late arrival so it was close & worked out great.

    « Close to Airport »

    Close to airport. I called for the free shuttle and the nice gentleman picked me up promptly and brought me to the hotel. Free hot breakfast was convenient to start the day off for our road trip. Safe neighborhood.

    « Great place. »

    Pleasant 2 nights. 5 minutes from airport. Quiet clean large rooms. Hot breakfast met expectations. Pool looked nice but did not use it. Friendly helpful staff. Internet connection was poor for us and others; BW said it was a "satellite" system and has problems. Everything else was perfect.

    « Over-priced for a Best Western »

    I take that statement back. It's normally not over priced if you pay the normal rate of around $99. However don't try to stay there on any sort of holiday when they feel like they can charge you $260.00 per night. I would much rather stay at the Four Seasons which would be less than that!! Ha

  • 5
    « Not bad for the price! »

    Originally booked one of their sister properties which had a down pool so they sent me here. I liked the location of this hotel much better. The room was very clean and comfortable with all the amenities you need such as a mini fridge, microwave and coffeemaker. We came in late from the Union Station after the Memorial day celebration and with three kids we were not being overly loud but everyone getting settled for the night and we received a phone call from the desk that the guest below us was complaining which was a bummer because we were just walking around trying to get settled and changed for bed. I am thinking the floors must be pretty thin! A first floor room may be better for families. The breakfast was awesome and the guy working in the kitchen was very attentive and friendly. I really enjoyed my stay here...and my kids played in the pool area for about an hour and a half which was nice. I would definitely go back again.

    « Great experience »

    I have absolutely no complaints! The entire hotel was clean, the bed was comfortable and the shower was hot. The staff was friendly, our keys had an issue and the desk attendant was polite and got them fixed quickly, the lady at check in was pleasant and got us checked in quickly. The breakfast had lots different of options, waffles, eggs, sausage, biscuits and gravy, as well as breads and different drinks. I would encourage anyone to stay here.

    « Great stay! »

    The quality of the rooms was great, having a microwave and fridge. The continental breakfast was far above and beyond and totally made the price of the room worth it. Staff was great, rooms were clean etc!

    « Second visit »

    Second time I have stayed here and the experience was very good. Had 8am flight and shuttle took me. Breakfast was find except for the eggs, no big deal, have waffles. I just consider this about mid-range hotel or little better. Price is right, not real cheap but do not feel was ripped off or over priced. Quite place. W/F worked well. Had nice lounge chair in room with foot rest, fell asleep in it.

    « another great stay »

    this best western plus has become my place to stay when in kansas city, super clean, recently new or renovated, great breakfast selection, friendly staff, super clean, very comfortable beds, just overall awesome, recommended to anyone

    « Comfortable »

    This was an above average hotel. The mattress was excellent! Room was clean and comfortable. The breakfast was standard breakfast fare. My only complaint was the poor internet connection. It was very slow to respond.

    « NASCAR »

    The pool was nice, but a little small. The breakfast was great! Our room was clean and modern. Our floor seemed to bounce when we walked on it....had to tip toe to keep it from shaking :) I liked that we filled out a room service card and hung it on the door knob. Saved on housekeeping if not needed.

    « BW PLUS »

    First Rm Assign Lower Floor. After Hauling All The Luggage In FOUND Room Not Made Up. Was Moved To Second Floor (Fun) After Requesting Lower Floor To Start. Best Western Plus No Adjustments No Help ! Have Stayed Hear Before Much Better Service In The Past.

    « KC on business »

    I prefer to stay at B-W. This one is convenient to the airport and shopping/dining at Zona Rosa. However, the highway noise is loud at that side of the hotel. Staff is very friendly and helpful. Shuttle is prompt and will take you wherever.

    « One of the 'best' Best Western Plus Hotels »

    We only stayed one night, but it was a good night. Hotel is clean, rooms are spotless, bed is comfy, breakfast is normal, and the customer service is above and beyond. We had a few local questions and one challenge, and Jon, working the evening shift, took care of everything, even calling the room later to make sure everything had been resolved to our satisfaction. I can guarantee that when we return to that area, we will 'only' stay at this hotel. Good value for your money also.

  • 3
    « gets he job done »

    stayed for one night..Easy to find and nice to be so close to the airport. Was a nice clean room. Bed was a king that was very comfortable.Had plenty of hot water in shower.It could use a fresh coat of paint and some new carpet.For the money it was a good value.Kerry at the front desk was very helpful and pleasant.WE will use again if we need a room out by the airport.

    « Nice for the price »

    The reservation line was very friendly and fun to talk to. The hotel and rooms were very clean. The only complaint I had was the bed was not comfortable. It was a lot firmer than I like. If that doesn't bother you then it's a good place to stay for around $100 per night.

    « Very convenient location »

    Great looking hotel. Breakfast was just as good as any other hotel and included. Internet was fast for the free internet. Front desk staff may be a bit confused over what stays qualify for rewards points.

    « Very Comfortable »

    I recommend this hotel. It is comfortably spacious with good amenities. The beds are comfortable and the rooms are clean. It is close to the airport but a little far from the city. The breakfast offerings could be a little more expanded to include more low carb and low fat offerings.

    « Our new "go to" motel in KC »

    We were there for a family function and was treated great from the start. Complimentary water bottles at check in as Rewards members, upgrade even though hotel was sold out, very clean room with all amenities and breakfast was very good. We will be back.

    « Very clean and comfortable »

    The room was large and well furnished .The bed was very comfortable and the bathroom was very clean. Breakfast area was large enough to accommodate the morning rush and the selection was good, the food hot.

    « Good.,,but »

    This is a clean and very comfortable hotel with friendly service. You should know that the complimentary airport shuttle does NOT run between 11:00 pm and 4:45 am. Also, I did not get my pre-arranged wake-up call. Otherwise...good.

    « Poor room service »

    2 of 5 nights my room was not made up on return. One other night it looked like the made did not have time so she threw the covers over the bed. After spending long days in classes, I came to a room not clean. That is a main reason to stay in a hotel, so be taken care of to get rest. Little rest at this one.

    « Great hotel, amazing staff! »

    My husband and myself and a friend were guests at this hotel recently and we were very impressed with both the hotel as well as Sadie, the front desk clerk. My husband is a 100% disabled veteran and he was extremely exhausted and not feeling well when we arrived back in Kansas City. It wasn't even 1 pm, but we decided to see if we might get early check in. Sadie was extremely courteous, understood our need, and while there were no rooms immediately available, she asked housekeeping to work on our handicapped room as soon as possible and made us comfortable in the lobby. The hotel was extremely busy but Sadie was as calm as a cucumber, though she was being besieged from every side. When our room was ready, she also found a room available that our friend could check into rather than making him wait in our room until his assigned room was ready. When I went to make our shuttle reservation to the airport for the next day, I mentioned that our flight out wasn't until 2 pm and without my asking Sadie offered us a late check out at noon. Our friend was leaving on a very early flight and she suggested that he might want to return the rental car after dinner and call for the shuttle back rather than getting up and leaving extra early to do it all this morning. Sadie is an absolute gem, professional, competent and very friendly, and clearly has the best interests of this hotel's guests in mind. We were very pleased with our spotlessly clean and nicely appointed rooms at very reasonable rates. There were many and varied breakfast choices and you can be sure that if we return to Kansas City we will stay at this hotel again!

    « They didn't care! »

    I had requested a room for disabled on my online reservation. Didn't have one at check in. Was there 4 nights, never offered me a room for disabled. Maid only made up one bed , not the other. No clue why and the front desk really didn't care. Said "Tomorrow is another day". How rude!

  • 4
    « Clean, comfortable, close to airpot »

    We only wanted a reasonably-priced hotel to spend the night before an early flight. This fit the bill. The man at the desk was helpful and professional. Our room was clean and comfortable. We were only minutes from the airport. We didn't use any of the hotel's other services, so I cannot speak for those.

    « Close to MCI Airport - KCI East »

    My wife and I stayed here the last night of a ten day vacation. The staff was fine. When I asked for top floor quiet side he said "You realize that we are next to an airport don't you?" We kind of laughed that request off. Funny thing is that we slept with the window open about a foot and never heard one plane. Not sure how they pulled that off, but it was nice. Not enough choices at breakfast and by 8:30 they were out of eggs with more guests coming to eat. Our room had three packets of decaf but only one regular.

    « Mini vacation »

    Stayed at best western first time. Hotel nice and clean.Services great. Bed comfortable lots of pillows.Only minus was breakfast. Not enough choices and by 830 no more eggs and there were still more guests coming. Otherwise. Great.

    « Mixed Review »

    I have stayed here before and always been happy. This time it wasn't as great. The rooms are nice and the location is good. My family had 3 different rooms, and we all ran into the same problem with the coffee in the room. There were packets of decaf but none of regular coffee. The desk clerk didn't know where the extra coffee was kept. He suggested that I could come down in the morning to the lobby and get coffee to take back to my room. That kind of defeats the purpose of an in room coffee maker.. The next day I requested (on the room service card) that regular coffee packets be left. When we got back in the afternoon and had 6 packs of decaf, but none of regular. We finally got it straightened out, but don't know why it was such a hassle. The breakfast in the lobby is good.

    « Beds are too high »

    Needed an accessible room and didn't get one. Should've been informed that one wasn't available. Breakfast was very good. Unfortunately, the toilet was the most comfortable place for me to sit in the room. Pool was nice, but I wish the lift was working. I was being determined to get into the pool.

    « Team Spirit/Customer Service »

    I want to commend Manager Ashish Patel on his, and the wonderful teamwork of his employees: Jonathan, Kahlia, Sadie, John and Ron all were flexible and helped with any questions/requests we had. I noticed the teamwork when filling in for each other when necssary and sharing information about the area that was very helpful/informative. The breakfast had variety and was also appreciated. Thank you for a very nice visit to your area!

    « Great but no handicap accessibility »

    Pro:Nice property and good staff, Breakfast good. Con: Shuttle doesn't run past 11 p.m., so had to take a cab from airport at 11:30 p.m. Reserved queen with two beds and requested handicap accessibility. Arrived to find only king rooms have that. Was not notified of this, or would have booked somewhere else. Toilet height was child size. Older adults really challenged to use that low a toilet.

    « Does the job perfectly! »

    It's not the Waldorf - but it's not supposed to be! I stayed here for game 1 of the World Series (unfortunatley the Mets lost..) and was supremely satisfied. It's clean, the staff was SUPER friendly & check in & check out was smooth and easy. Highly reccomend!

    « Terrible, awful beds! »

    Don't stay here. I stayed at a BW+ outside of SLC and it was great! That is why I chose this hotel this time, but I was SORELY disappointed. I barely slept, because the bed squeaked each time I moved (I only weigh 125 pounds), the bedding was scratchy, and the pillows were the "cheap" uncomfortable kind. Very disappointing.

    « Decent »

    The only thing we noticed was the uncaring touch up jobs that were done throughout the hotel. Whoever was responsible for taking care of this was either in a hurry or didn't care. You could see where paint had ran down on the base boards, tiles weren't put in correctly, etc. Otherwise this was a nice hotel.

  • 5
    « Bedding Down at Best Western Plus »

    I arrived late, but calling ahead with my Rewards Card membership, had no problem checking in, receiving a very comfortable clean room with breakfast available the next morn at a not too early time. I checked out easily at a last minute. The whole experience was quite good, worthy of a repeat when in the area.

    « Horrible Internet »

    Could not get the internet to work. Called the desk, and was told there was nothing that could be done. I missed a video conference with a client, because the internet wouldn't work. Unacceptable. Won't return.

    « Clean and comfortable at a very reasonable rate »

    A nice stay in a clean hotel, good location and best price when comparing to other hotels within a stone's throw away from here. I stayed in room 209 and the door didn't have the best seal as you could see lots of light from hallway which resulted in moderate noise being noted. Crazy microwave in this room as well that was rather fickle. Breakfast was decent and wished there had been a hot tub.

    « Clean and convenient! »

    My husband and I were catching a flight out of KCI very early in the morning and live out of town, so we reserved a room here. It was very clean (my number one priority) and convenient to KCI. It was perfect for us.

    « close to KCI airport »

    Very nice fairly new hotel just off the interstate. Close proximity to the Kansas City airport. Did not have a chance to try breakfast. Had a very early flight. They will let you leave car if you are flying for a fee of $6 per day. Airport is $7 per day. Negative, not real close to restaurants that I noticed. Rooms were very nice and the beds very comfy. Did use the business center to print my boarding pass. Had indoor pool. This was a good experience.

    « Just right »

    In transit from visit with relatives in KS, I needed to find a hotel close to airport. My night at the Best Western Plus before early morning flight was very comfortable. The staff was attentive and helpful, room was comfy. Room was reasonably priced.

    « KC Business Trip »

    Need to improve their copy center to a real business center that opens programs. It is only set up to run copies and print boarding passes. Rooms were great, breakfest average. Front desk very helpful when asked for anything including opening a spreadsheet for me and printing it.

    « Great value for long weekend »

    This Best Western PLUS has been a great value for us for a couple different 3-day volleyball events. The breakfast is great and makes the slightly longer drive to the KC Convention Center worth it. The staff is always helpful. It's also nice to have the laundry service available. It is right off I-29 and there are a lot of businesses and restaurants just a few miles away.

    « Good experience »

    I stayed one night at the hotel and I had a good experience. The only thing I wished they had was central AC. I cared a lot about AC, but overall, everything else was good. If they have central AC in the future, I'd love to stay in that hotel again.

    « Great value »

    This is a very clean and comfortable hotel. Only wish that the airport shuttle would leave a little earlier. We like the park and fly option and would like to be at the airport earlier. Otherwise, a very nice hotel!!

  • 5
    « Family Reunion »

    We had several options to select from for our stay with the family reunion. My previous experience at the location in Lewisville won me over. Eleven family members, four rooms, and six days of excellent service and hospitality helped us to enjoy our reunion.

    « No Complaints »

    Hadn't stayed in a Best Western since I was a little kid on vacation, so wasn't sure what to expect. Turned out to be pretty nice. Room was clean and bed was comfortable. Desk and Shuttle staff were very friendly and helpful. Not super fancy, but was about what I would expect for about $100 per night. No restaurant/bar/lounge on site, but the hotel directly across the parking lot (a VERY short walk) has a nice one, and B/W gave me a ticket for a free appetizer there so I was happy.

    « One night stay »

    Needed an affordable nice place to stay close to the airport. This hotel was very clean and the staff very helpful and pleasant.shuttle service was also available to the airport with the option of leaving our vehicle at the hotel until our return.

    « best airport hotel »

    I think this is the best Kansas City Airport hotel. The staff is very helpful in all areas and the price is exceptional. The accomodations are spacious and very clean. My husband and I had a early morning flight and the staff arranged for a private limo service for us to transport us to the airport. Additionally I left my medical equipment behind and the staff and manager sent the equipment to me and arrived next day at my home.

    « Great Place to stay »

    The Best Western Plus in Kansas City - East was a very nice hotel, both inside and out. Checking in/out was fast and easy. Bed was very comfortable, shower had great water pressure and the breakfast was good also.

    « Nice and Clean hotel »

    We had a nice time and enjoyed our stay. The staff was very friendly. The breakfast was good but is a very cold area during the winter months. We would like to see a hot tub put in the pool area. The pool was nice.

    « Best Beds Ever! »

    The young lady who checked us in at 1:00 a.m. was very friendly and helpful despite the fact that she must have been freezing every time the front door opened and blasted her with sub-freezing temps. We often stay at hotels, the the beds here were as comfortable as ours at home. Great place!

    « Comfort at a great price »

    Stayed at the Best Western (which is always my first choice when we travel) and was impressed by the service and helpful staff. The room smelled fresh and was very clean. The front desk gave us some terrific tips about what to see in town and where to go to eat which was very helpful as it has been many years since my husband was "back home in Missouri" . She was cheerful and informative without being fake or pushy. The breakfasts were even better than I expected with a great variety that was fresh and hot.

    « Better than expected »

    My experience with this hotel brand has not always been good, but I decided to give it another try and was pleasantly surprised with this one. The room was clean, attractive,and roomy. Bed was very comfortable, except for the pillows which for me are almost never to my liking! Room included a one-cup coffee maker, microwave and mini fridge. We discovered that the fridge was not working but a call to the front desk brought a maintenance man who quickly took care of it. Breakfast was the usual fare found at most breakfast provided places. Nothing worth praising here. The eggs were only slightly warm. Rate was very reasonable for this facility.

    « It works! »

    Stayed here for one night. It was clean, quite, and comfortable... I would stay here again. The man at the counter was friendly, he knew I was sick when we checked in. In the morning when we were leaving he wished me well and asked me what he could do for me.

  • 3
    « Eeh... it's alright. »

    Was not completely impressed with this BW. We have stayed at best Western's all over the nation and this one fell a little short. The room was ok. Pool was freezing and no hot tub by the pool to warm up in. It was an 'ok' stay. Not entirely impressed.

    « Excellent customer friendly stay near airport! »

    This hotel exceeded all my expectations. It is located near a Hilton hotel that does not even compare to in its appearance or service. The hotel is modern, clean, has an enclosed indoor pool, fitness room, and offers an outstanding variety of breakfast items. The customer service surpassed all of my expectations! The front desk personnel even did our plane boarding tickets, directed us how to reach the airport and more... Highly recommend if you have to stay near the Kansas City international airport.

    « Clean, friendly hotel »

    Overall this was a good place to stay. The rooms were clean and updated, and the bed was comfortable. Our only complaints were the pillows were all soft, and we prefer firm ones. The breakfast was just average. The girl at the check-in desk was friendly as was the woman working in the breakfast area.

    « Stop and go »

    I had misgivings about this hotel on arrival. It was late and it had been a hard 13 hours on the road. After a nights sleep everything was fine. Breakfast was actually pretty decent. Nothing to get excited about. Apparently this place is popular with travelers going into the local airport. I, on the other hand, was on a road trip and this place has a bonus to it. We pushed through Kansas city late at night to get to this hotel. It added an hour to that nights drive but it paid off the next day. Since this hotel is located north of the city getting out in the morning to the north or west is a lot easier. We totally avoided all the traffic and it made the drive a lot more pleasant.

    « Unbelieveable value; wonderful stay! »

    I chose this hotel on the basis of Trip Advisor reviews, the low price, and an early shuttle to the airport. I was a little leery because of the low price and I have found that BW hotels vary widely as to quality. From the moment I walked in, I was so pleased that I stayed there! The front desk lady was pleasant and efficient; when I asked about the shuttle, she signed me up and asked if I wanted a wake-up call (which I accepted since I have trouble hearing my cell phone alarm). She warned me to check my phone, advice that I was extremely appreciative of receiving since the phone wasn't working. I was on my way downstairs to report the problem but a maid called it in for me. Since it was a Sunday afternoon, I wasn't sure how much assistance I could expect but the gentleman was there within 30 minutes and ended up replacing the phone with a new one. He was also the shuttle driver the next day. I ended up with a flight delay and was granted an extended stay with no difficulty. Upon checking out I had a chance to chat with a gentleman that I assume was the manager; he spoke of the team working hard to provide service, and in my case, they certainly did! The breakfast was okay but since I paid well under $100 for the pleasant staff, nice clean room, an early shuttle, and breakfast - no complaints! This will be my end-of-visit hotel whenever I come to visit my daughter.

    « Great location »

    This place is a great value in an excellent location. I am working downtown Kansas City and the morning commute is an easy drive plus the convenient location by the airport makes this a great value. I am a loyal Best Western member but not all BW's are created equal this place is an A+

    « I Will Not Be Staying Here Again »

    Overall, this is not that bad of a hotel. The rooms are okay, there is a shuttle to the airport, free breakfast and wi-fi and the value of the rooms isn't that bad. I didn't feel that the management was looking out for their customers (I had some issues concerning the billing) and the food options nearby are non-existent. You will need to rely on their shuttle (I didn't check to see if they would take you to a restaurant or not), keep your rental car or drive to a place to eat. I will not be returning and I cannot recommend this hotel, especially to anybody in the federal government on business.

    « Very good, quick stay »

    Booked through Priceline and got a very reasonable rate. We arrived after coming in on a late flight and the night manager gal was friendly and checked us in quickly so we could get some rest. (Apologize I can not remember her name) This is a cozy, clean hotel. I felt the bed was on the firm side which I happen to love, slept well. Some of the previous comments about noise are somewhat true. I heard people walking above us and talking as well but was dead tired so went right to sleep. Free breakfast is pretty standard but is enough to get you going. Waffle maker, biscuits and gravy, dry cereal, pastries, toast and fruit. Coffee was acceptable and there was a free USA Today. As you know, there are countless options for hotels near the airport. We stayed at the one next door before we flew out and this one when we arrived back. Both were good but Best Western is better value for money, I feel. We did not use the airport shuttle but I do believe it was available. We were only here for a total of about 7-8 hours but would recommend it for a quick stop and would return.

    « A great hotel »

    The staff at Best Western are some of the nicest people. My wife and I always stay at the hotel the night before we go on a trip, we park our vehicle and they take us to the airport and they pick us up when we get back. The rooms are very nice and clean and the breakfast is great.

    « At Airport for early flight »

    We arrived to visit our daughter who attends KU in Lawrence, KS for several days. Our outgoing flight was early so we decided to stay near the Kansas City airport for our last night. Hotel was clean, easy check-in, courteous staff and our room was roomy and had both a microwave and refrigerator. Breakfast was adequate, sausage, eggs, waffles, cereals and various other items. Not fancy but good. Easy access to airport, just one exit away.

  • 4
    « Good »

    Soft Good beds and pillows. Overall it was very Clean. Friendly staff. Better service than the motel to the east of them who wouldnt get off the phone to even talk to you. Get the internet price before got there, cheaper than at the desk. .

    « Slamming Stairwell Door Ruined Stay »

    The 3rd floor stairwell door slams shut every time a guest uses it (which happens a lot in the morning as people leave). Completely ruined our sleep. Everything else was nice but it's attention to details like that which will make or break a hotel experience. They should have known and had that repaired.

    « Nice Stay »

    We had 2 rooms here to see my daughter off to Hawaii. Very clean and quiet. Pool was warm and good hot tub. Free hot breakfast was fresh and had variety that satisfied everyone. It is a fairly new hotel. We will stay again.

    « Descent but paper walls and doors »

    We stayed at this hotel with our three kids. The staff seemed nice, the rooms clean, but in the hundreds of hotels I have stayed in for work I have never had a hotel with such thin walls and doors. I could hear every word uttered by the family next door via the adjoining door and wall. Made for a rude wakeup call when their sick son started getting sick at 6 a.m. Could have been better but could have been worse. Pool was also very cold and could only use for about 20 minutes before everyone just had to get out.

    « Excellent Service, nice rooms, great price & location »

    The hotel was easy to find and the service was excellent. The room was very nice and the larger bathroom was appreciated. Everything was very clean and worked well. The shuttle service was reliable and quick both at drop off and pickup. The Park and Fly option was easy and inexpensive. I'd go again in a heart beat!

    « One night stay in KC »

    Was able to check in early even though we arrived well before check-in time. Front desk was most helpful & friendly. Room was clean & perfect for our 1 night stay. Great room & service for price. Will recommend to friends & family.

    « Nice Accomodations »

    This hotel has friendly staff, is clean and well kept and has a fair breakfast. It is located close to the local shops and the Airport and is easy access to northern areas like Atchison, Troy and Weston.

    « Very short stay in Kansas City, MO »

    Unfortunately we arrived late and had to leave early at this hotel. We would have loved to stay longer and enjoy the facility. Even for a very brief stay the hotel was obviously excellent. Everything was excellent but we did not use the pool or exercise room.

    « Short,,,,,,,,,,, Nights stay, but good. »

    My wife and I decided to stay near the airport as we had an early flight out. We chose this hotel because of the location and reasonable rate. We arrived and there was no one at the desk, but the sign said pick up the phone and I'll be right there and he was. The room was nice, roomy and clean. We went to sleep early, got up and got ready to leave before breakfast was ready, but got a great cup of coffee, checked out and were on our way. Check in and check out was painless, friendly staff and efficient. It was a short night, but good. The only negative is the Kansas City "hotel tax rate", but it's not the fault of the hotel.

    « Great place to sleep »

    The free shuttle service is very handy if you are without a car, there isn't much within walking distance but other hotels. The king room I stayed in (301) was a double sized room, big enough for a meeting or party. Bed was quite comfortable.

  • 4
    « Can't go wrong here »

    Checked in with a very friendly desk associate. Told us about the complimentary breakfast, which included - scrambled eggs, sausage, biscuits and gravy, waffles, cereal, toast, bagels, fruit, yogurt. Breakfast area was clean and well stocked. Went to the room, no odors in hallways, smelled fresh and clean, room the same way. Would definitely stay here and would recommend it.

    « A good hotel to stay in close to Kansas City Airport »

    This hotel is just minutes from the airport and has a complimentary shuttle service. The appearance, service and room were excellent and the breakfast was the usual continental brakfast and good. It doesn't have a cafe or restaurant so I had to cross the parking lot to eat at the Hilton but that is ok. It was priced pretty well and would choose it again.

    « Very Nice »

    The room was large and roomy, comfortable and clean bed, good shower with large sink area. This was a Stay & Park visit, was close to MCI and the employees taking me to and picking me up from the airport were courteous and safe drivers. Would stay there again.

    « One Night Get Away »

    Everything was clean, neat, and nice! The jetted tub was just the right touch! Our bed was not firm enough to our liking, so we were full of aches and pains the next morning. Would have liked to have seen bacon at breakfast and plenty of flavored waffle batter. Overall, we definitely recommend this hotel!


Getting to the hotel ...

All directions
·From: The north. Take Interstate 29 South to Exit 12. Turn left on 112th Street, go to the first street (third traffic light) and turn right on Ambassador Drive. The Best Western Plus Kansas City Airport-KCI East is on the right. ·From: The south. Take Interstate 29 North to Exit 12. Turn right onto 112th Street, go to the first traffic light and turn right on Ambassador Drive. The Best Western Plus Kansas City Airport-KCI East is on the right. ·From: Airport. Take Interstate 29 South to Exit 12. Turn left onto 112th Street, go to the first street (third traffic light) and turn right on Ambassador Drive. The Best Western Plus Kansas City Airport-KCI East is on the right. ·From: KCI Expo Cen...

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