Best Western Rembrandt Hotel Kagoshima Resort,  Kagoshima

4.0/5  - based on 165 guest reviews.
22-1,Kamoike-Shinmachi,Kagoshima, 890 0064, Kagoshima, Japan - See map
+81 99 257 2411 +81 99 257 6083



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> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Massage services
    Massage services
  • Outdoor pool
    Outdoor pool
  • Restaurant
  • Safe deposit box
    Safe deposit box
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TripAdvisor Traveler Rating
based on 165 traveler reviews
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Welcome to the Best Western Rembrandt Hotel Kagoshima Resort. one of the most desirable full-service hotels in the picturesque city of Kagoshima. Located close to the scenic Kinkoh Bay, all of our guest rooms offer stunning views of Sakurajima - the impressive volcano that overlooks Kagoshima. At Best Western Rembrandt Hotel Kagoshima Resort, guests can choose from a range of amenities and leisure facilities, including a swimming pool and a spa sourced from the pure waters from the area's natural volcanic hot springs. For business travelers, the hotel is perfectly positioned close to local government offices and provides complimentary Wi-Fi access to all guests. Whatever the reason for your trip to this scenic city, Best Western Rembrandt Hotel Kagoshima Resort provides the perfect accommodation choice.

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 165 guest reviews
Certificate of Excellence
Business Business 26
Couples Couples 37
Family Family 49
Friends getaway Friends getaway 16
Solo travel Solo travel 28
Sleep Quality
Best Western Rembrandt Hotel Kagoshima Resort,Kagoshima
  • 5
    « Warm reception, great housekeeping and gorgeous breakfast »

    We stay on 24-27th Nov, 2016. The reception staffs were always with warm smiles and willing to help. The room is clean and comfortable. Most importantly, the harbor view suite provided amazing sunrise and sunset everyday. The Japanese style breakfast buffet is another surprise, really delicious with considerate service. Best place to stay at Kagoshima.

    « Worst service I have ever experienced at a hotel. »

    I have stayed at countless hotels throughout the world and Japan in particularly, and this hotel has the distinction of being the worst place I have ever stayed at. For what it's worth, the room I stayed in was not bad. The bed was comfortable, amenities on the budget end of the scale but acceptable and the view was okay. What disappointed me was the attitude of the staff - I didn't see a smile on any of their faces the whole time I was there. The front desk were ignorant of my stay plan, and despite showing them the plan I printed out, they still demanded I pay extra charges before I could leave (after a complaint to the general manager he offered to reimburse me, but that is not the point). I don't go to hotels to be branded a stingy liar trying to scam them out a few yen. The attitude of their front staff takes towards visitors to the hotel is quite simply unacceptable.

    « goid »

    very good hotel!! clean and tidy, good for family, but even for couples or for business!! as all over japan the staff is so kind and helpful ! really recommend! they have big private dining room if necessary

    « Not exactly Best Western, whether you like it or not »

    I have stayed one night in this October. My room was semi-double bed type and faced the Kinko Bay and the volcano called Mt. Sakurajima. And the price was just 5,000yen (or about $50), which I think was reasonable enough. In Japan, there are lots of hotels specialized for business travelers, most rooms of which are really tiny. But this hotel was originally a resort hotel. So, rooms are spacious enough for one guest. Moreover, the overall quality of this hotel was nice probably because it serves as a wedding ceremony and reception facility. All hotel people worked professionally, too. They responded to my questions and requests quickly enough. So, my overall impression of this hotel is good to the degree that I am not hesitant to give it four stars. However, I found several inconveniences while I stayed at this hotel, to be honest. I will write some of those things in the hope that my comment will help raise the value of this hotel to the highest. First of all, the access to this hotel is somewhat problematic if you want to ride a bus to the hotel. There are several bus routes that take you to the hotel. You can get the bus at JR Kagoshima Chuo Station. After getting off a train, you get out the station through the main entrance/exit. Just a small walk to the left will then take you to an information board for public transportations available at the front of the station. There are some taxi stands, lots of bus stops, and one streetcar station at the large front yard. Find the bus stop East 15 on the map. All the buses to the hotel start at that bus stop. But beware. There are two bus services available in Kagoshima City: City Bus and Kagoshima Railway Bus. You can tell the both by color: The City Bus is painted orange while Kagoshima Railway Bus comes in white (or is that light blue?) This difference is important because your final bus stop gets different. If you ride on a City Bus, you are supposed to get off at Komoike Port while, on a Kagoshima Railway Bus, your final stop should be JA Kagoshima Conference Hall. Either way, the hotel is within a walking distance. Check-in process is quick and easy: You simply get your room key and go to the elevator, which is on the opposite side of the front desk. Small advice about your room selection. If it's available, you better take a bayside room because the city side only gives you a boring view of concrete buildings. Once you are in your quest room, beware of the elevated floor of the bathroom. In a Best Western in the United States, the room floor is just flat wherever you are in the room. But in Japan the bathroom often times is a prefabricated box unit that is later inlaid into a corner of a quest room. Therefore, the level of the bathroom floor is up by a few inches. Even I, who should be used to it, sometimes trip and hurt the toes. There was a balcony with my room, and I could unlock the slide glass door and step out onto it. This is okay in itself, but I think it might be risky if you have small children with you. You might have a problem at the dinner time. There is a restaurant inside of this hotel, but it is not large enough to accommodate all hotel quests. I actually could not have dinner there when I got there around 7:30pm. There are two convenience stores and a couple of small Japanese style drinking spots across from the hotel, but I don't think either of those drinking spots are appropriate for family dinner. At present, the only way to get food at the dinner time is to go to a convenience store and get some small sandwiches. When you want to see movies on your room TV, you have to first purchase a movie card at the price of 1,000 yen (or about $10). That is the system that is generally seen in Japan. Actually, I had a problem with my movie card in this stay. I found a movie card vending machine near the elevator on my floor. I purchased one, went back to my room, and tried to set up the room TV. According to the guidebook, I should first connect to the hotel network and, with a special window open, I should key in the number that was printed on the card. I did it. But nothing happened. I went to the front desk, explained the situation. A front desk man disappeared in the back, came back to me in a few minutes and said everything should be alright now. So, I went back to my room, went through the same procedure, but nothing changed on TV. So, I called the front desk and asked them to pay back 1,000 yen. And they returned the money to me about 15 minutes later. In some old hotels, this kind of system trouble occurs from time to time. (One caveat: More than half of listed movies may be X-rated in Japan. So, you should be careful when you stay with your children.) Unlike U.S. Best Western, there is no complimentary breakfast available at this Best Western. You have to pay as much as 1,600 yen (or about $16) for buffet-style breakfast. It is true that you find a variety of items on several serving tables. But a problem is 70% or even more of those is Japanese food. If you want to have Western style breakfast, your choice is very limited. To be frank, it was impossible for me to have $16 worth of breakfast in that limited choice. Conclusion: If you think this is a Best Western as you know in the United States, your expectation will not be met. This is a Japanese hotel that has business ties with the Best Western International. And as such, this hotel is doing a good job. Especially, workers were always ready for a quick solution of your problem with a smile.

    « Very nice view, service level very low »

    Excellent location with a nice view on the vulcano, however visited in October and the bar is closed, the pool is closed, the minibar is empty so you end up buying a beer across the street at 7/11... Unfortunately seems to be an old air condition, if you keep the window open to listen to the sea, the wind blows through the room door with a lot of noise. So you have to sleep with windows closed. Otherwise standard japanese hotel with plastic bathroom.

    « Good choice »

    Just had a three night stay at this hotel . It was very pleasant . The views from front are always changing and amazing with the clouds around the volcano. The people are very friendly too will stay again if or when I return to Kagoshima

    « Unique and wonderful stay! »

    I stayed here for one night in March 2016. After getting off at the Kagoshima train station, I found one local bus to get to this hotel, which takes about half an hour and you'll need to walk there a little few hundred meters from the bus stop. When I walked through a large parking lot, It was dark then, so I really couldn't see what's so special about this hotel. Check in was smooth, and the staffs was very nice and gave me an upgrade for being an Best Western Diamond member. The room is very spacious, clean and comfortable and I had a good sleep. I woke up early the next morning and seeing the sun shining through the curtains, so I went over to the balcony and opened the curtains, and surprisingly found out that the sakurajima volcanic island is right in front of my eyed! What a magnificent island view with the sun coming up slowly on the horizon! I was feeling blessed at that moment! After taking tons of photos, I went to restaurant for the breakfast. Again, beyond my expectation, the buffet was great! I had an wonderful and very unique stay at the hotel, and I'll definitely stay here again when I visit Kagoshima! 100% recommend!!!

    « Stunning View with Balcony »

    Nice hotel, view from the Balcony of Sakurajima is great but was shrouded in clouds whilst we were there. restaurant very expensive so be warned. there are two restaurants and one had a function on so we only had choice of japanese which was fine as that was what we would have chosen anyway. the option we went with was one of the cheaper but still was quite expensive and although nice was a little bit disappointing compared to other places we have eaten (small sizes and expected more for the price). otherwise a very pleasant stay. also be warned if you have the balcony door open whilst the airconditioner is on, there will be a roaring sound in the room.

    « Stunning views in elegant surrounds »

    This hotel is a little out of the way of Central Kagoshima sitting at the docks to the ferry for sakurajima island, home of a still active volcano. The best way to unwind with friendly staff. A soak in the hot spring pools was a simple matter of hiring bathers for $500 yen. If you get a room with a view of the volcano you will be in awe.

    « amazing view of the volcano from my room. »

    The hotel is not walking distance to the center of town but its close enough to take a taxi around. It was about 2000 yen from Kagoshima central station by taxi .and roughly 1000 yen to the main restaurants and bar area . The night life there is pretty busy on the weekends There isn't much around the hotel area . But there are 2 convenient stores right across the street .and one super market about a 10 min walk . But besides that theres nothing else . The hotel is located right next to the ferry terminal that takes you to Yakushima Island So its really convenient if you are planning to go . And is directly across from Sakurajima volcano. I chose this hotel for its view of the volcanic mountain from the bedroom window which was unforgettably amazing . I absolutely recommend it. The hotels restaurant also has a spectacular view of the volcano . we caught 2 eruptions while having breakfast . They have a pretty decent breakfast and dinner buffet . We took advantage of the wine and beer bar. They 5 whites and 5 reds . But the main thing for me was dinning outside by the sea with this amazing majestic volcanic mountain towering beside you . Its breath taking . Our room was on the 11 floor and was spacious. The bedroom balcony over looked the volcanic mountain .It was clean and every thing you need. They didn't have complimentary coffee ( if you care about that ). Only japanese tea. We bought coffee at the convenient store . But never ended up drinking it because we went to the breakfast buffet every morning so I dont think that was really a flaw. The Hotel has a swimming pool , but we never went So im not sure about how it is. The staff was very helpful in calling as a taxi and assisting us with our inquiries . I would definitely stay there again

  • 5
    « The view is to die for! »

    The view is all that you really need to know about this hotel. We spent 2 nights here and absolutely loved it. You can sit by the window or on the balcony at night and watch the ferries and other boats coming and going and the view of the volcano during the day is spectacular. Besides that, the hotel itself is nice and clean and the staff are friendly and helpful. The only downside is that if is a fair distance from nearest train station so we ended up using taxis a lot to get around, but the views really made it worth it. Besides making sure you get a volcano facing room, the other tip is that some taxi drivers do not know the hotel because they call it the Tokyu Hotel (as does Google maps for some reason).

    « Not a good choice »

    We liked the idea of rooms with a volcano view, which was in fact great to enjoy, but we had not counted on Kagoshima being such a sprawling, spread-out city, which meant that by staying here we were stranded well away from the main points of interest. Taxis are expensive in Japan but especially when the trips to/from the station and the attractions take so long! There is nothing at all to do near the hotel. The bus system takes some getting used to and information in English is hard to come by and confusing because of the segmented nature of the whole system and the sprawl of this city. The rooms were fairly spacious but dated, the bed was hard, only liquid soap was provided and there was no room safe. Bed lighting was good however and there is free wifi. Expect a 'howling wind' noise from the corridor when your balcony door is open. Another reason not to open the balcony door in the morning is the fleet of tour buses below just idling their engines - perfect! Service was patchy. We had booked 2 rooms with volcano view months in advance but they tried to tell us only one was available - we had to insist vigorously before they dropped all the excuses and managed to find 2 rooms. Breakfast and dinner were fine, although the coffee is best avoided.

    « Value for money »

    The hotel is around 10-15 mins by driving from the city centre. We spent three nights in early June 2015. This was fine with us as we rented a car. There is an indoor car park (reasonable charge) adjacent to the hotel. Our room has an excellent view - just opposite to Mt. Sakurajima. If you are lucky, we can watch volcano eruption from time to time (around 1,000 times a year). The hotel has been recently renovated and is spacious and clean (except the toilet is a little bit small). This is not a luxurious hotel but is a very good choice considering its price (around US$85 per night with breakfast and free wifi). The breakfast buffet has plenty of choice and is delicious. Hotel staff are friendly and helpful. Don't miss the Japanese restaurant at the hotel - one of the highlights of our trip. It serves delicious local food and the price is extremely reasonable. Just to manage expectation (if you read from the hotel's website), albeit the hotel has onsen facilities - these are indeed two small-medium onsen pools and guests must wear swimming suits to get in and men and women guests have to share the same pools. The hotel is not an onsen resort but they do have onsen pools. The swimming pool was closed when I visited there (in June).

    « Dont advertise a pool you cant use »

    The hotel as many others mentioned is a bit far. There is a but that takes you to the city for 190 yen or you can buy a one day pass for the buses for 600yen I think. From all the places we stayed at in Japan the room at this hotel was the biggest and most comfortable one. The view of the volcano is just amazing (so to make worth the stay at this hotel ask for sea view). The only reason why we booked this hotel in the first place was because we wanted to take it easy our last days in Japan and when we saw there was a pool we went for it...huge disappointment when we saw the pool dirty and covered and then they confirm they would only open it in June ( we went there end of April and temperatures were above 29 degrees C). The onsen is good but only in the evenings as its too hot for during the day. There was just one guy in the reception who spoke good english but they really want to help and they are nice. There is a supermarket about 3 blocks from there. Its big so you can find anything you want. We made our booking with but if you go directly to the website of the hotel you can find better deals with breakfast included and for less money.


Getting to the hotel ...

All directions
·From: Kagoshima Airport. Take the Kyushu Expressway to the Kagoshima Interchange. Follow it to the National Highway 225. Turn right to go south, heading towards the Ibusuki area. Turn left at the fifth traffic signal. Heading towards the Kagoshima Prefectural Office. Pass the Prefectural Office, turn left at Lowson Store. You see the Best Western Rembrandt Hotel Kagoshima Resort in about 200 meters. ·From: Ibusuki. Take the Ibusuki Sky Line Highway to the Kagoshima Interchange. Follow it to the National Highway 225. Turn right to go south, heading towards the Ibusuki area. Turn left at the fifth traffic signal. Heading towards the Kagoshima Prefectural Office. Pass the Prefectural Office, t...

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