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SureStay Plus Hotel by Best Western Johnson City Binghamton, Johnson City

569 Harry L Drive, 13790-1470, Johnson City, United States - See on a map
SureStay Plus by Best Western Johnson City Binghamton - Welcome to the SureStay Plus Hotel by Best Western Johnson City Binghamton! The SureStay Plus by Best Western Johnson City Binghamton is ideally located in the center of Johnson City. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Feel at home with a stay at SureStay Plus Hotel by Best Western Johnson City Binghamton, situated off Route 17 near Oakdale Mall and just a few miles from downtown Binghamton. From our hotel, you can easily reach Binghamton University, Binghamton Zoo at Ross Park, and Floyd L. Maines Veterans Memorial Arena. We're also close to UHS Wilson Medical Center, Greater Binghamton Airport (BGM), and companies such as BAE Systems. During your stay, take advantage of free breakfast, Wi-Fi, and on-site parking. Corporate travelers will also appreciate our business center and meeting room.

SureStay Plus

Hotel by Best Western Johnson City Binghamton

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 8 guest reviews
NOTE ISSUED
Excellent
2
Very Good
0
Average
1
Poor
1
Terrible
4
REFER TO NOTICE
Business Business
0
Couples Couples
0
Family Family
1
Friends getaway Friends getaway
0
Solo travel Solo travel
0
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"If mold is your thing..."

2
IhorM, New York City, New York 15/02/2021

I wouldn't recommend this hotel to anyone other than someone who just needs to crash for a few hours after a long drive. The hotel is in need of major capital improvements. A bathroom ceiling had mold, tiles grout was dirty as well as corners. Toilet wasn't particularly clean either. Ceiling in the room had some stains that were painted over. The worst Best Western property I've seen. I will not return to this property again.

"Friendly stay & nice rooms"

5
jj3333333321, Pocono Lake, Pennsylvania 12/12/2020

We stayed in one of the rooms that recently had the bathroom updated on the 4th floor, usually we stay on the 2nd floor but heard about the updated bathrooms. We didn't want the 1st floor. The added features are quite nice. We have stayed here in the past. The staff is usually hit or miss on cleaning but the front desk staff is what brings us back. Usually we have dealt with Ashley, she is very sweet and also helpful. Now we adore how sweet Tabitha is at the front desk. She checked us in this last visit & you can see her smiling through her eyes (since she is wearing her mask). Our reservation wasn't booked correctly (my fault for not selecting the right dates, she patiently waited for it to be correctly & carried on small talk that sounded so genuine and continued to help other guests with the same mannerism. She was also our room service person the next morning. Nick, if you are reading this, she's a keeper & the best room service and front desk person you have! We came back to the room as she was finishing our room and witnessed her wiping the wall & tv stand down by the trash can, the girl that did our room the day before should be trained by Tabitha. As we watched her finish up from the hallway, she politely reminded us for her safety and ours it's best if we wait outside the room while she finishes.

"Mattress Saturated in Pee"

1
jamesF2790EW, Stamford, Connecticut 26/10/2020

The first thing we noticed when we entered our room was the smell: it smelled like stale cigarettes and musk. My friend and I laid out our sleeping bags and pillows on the bed, to avoid sleeping under the covers. We left to get food, and came back to find that our sleeping bags and pillows had a strong urine odor that was now sunk into the materials. We pulled down the blankets and discovered that not only were the sheets and blankets saturated in urine, but the whole center of the mattress was as well. My friends and I had a connected room, so we hoped we could move to another connected room, but they had none available. We hoped that the cleaning staff would be able to salvage the room conditions, but the mattress was simply too saturated. The next change of sheets and blankets also became saturated in this urine smell. The manager, Nick, offered us very unenticing deals to get us off his back, but it came off as disrespectful. He refused to be honest and cooperate with myself and my friends. We felt as if we were consistently disrespected because we are younger customers. He also lied about saying he would contact us the day after our stay ended (a Monday), concerning a refund. We received no such call. We knew this was a blatant lie, despite him telling us, "You have to trust me. If you trust me, I will take care of you." Verbatim. It was all an attempt to get us out of his hair. We spoke to multiple representatives with Best Western customer service, and are unable to receive a refund because of this hotel's management. I wouldn't be this upset with the entire experience if my friend and I's personal belongings, including multiple articles of clothing, weren't saturated in what is someone else's urine. This far beyond the acceptable standards of any hotel or motel.

"DIRTY ROOMS SMOKE SMELL"

1
carebear498, Beaver Falls, Pennsylvania 25/10/2020

Put into non smoking room that reeked of smoke. Had to be moved. Clerk nice and accommodating about it. Room very dirty. 2 light bulbs burnt out. Dried mud covered wheels of desk chair. Just nasty. Would never recommend.

"One of my beds smelled like PISS."

1
User 19/10/2020

My group of friends and I stood here for 2 nights. We got two rooms that were conjoined so we could easily go in and out without disturbing the rest of the guests. It all seemed good until one of us laid down on one of the beds. One of the beds smelled entirely like piss, urine. Not only that, one of my friends left his things on that bed while we went out, since, you know, you don't expect beds to smell like piss. When we got back, his things took in the smell and also smelled like piss. In the other room, the mini fridge was broken and we couldn't store anything in there. I do NOT recommend this hotel. This isn't a fluke either. Reading through other reviews, it seems like it's consistent.

"Avoid if possible"

1
Deuced169, Oldsmar, Florida 23/09/2020

The place looks decent from the outside and the lobby -- it ends there from my perspective. I visited in september and occupancy wasn't great mostly because of the pandemic I'm sure. I asked for a King bed and the reception told me only 2 queen rooms were available???? Upon entering the room it was obvious the cleaning crew was not interested in cleaning. Mold on the bathroom time, paint or polish spots on the work desk and enough lint or dirt on the exhaust vent to knit a sweater. Shocking in this time of "deep cleaning". I'm a frequent traveler and Diamond member of the Best Western program and have never experienced a room in the shape this one was in. Fortunately it was only one night.

"Stayed here before but This Time most staff and some guests were not wearing Masks!"

3
alansingh411, New York City, New York 13/09/2020

I checked in on Fri Sept 4 and stayed until Mon Sept 7 ( 4 days/3 nights) FRONT DESK STAFF WAS NOT WEARING A MASK! THE guest checking in in front of me was NOT wearing a mask. On Monday Sept 7 at check out NICK was the only hotel staff I saw ALL WEEKEND wearing a mask I'm a gold member with best Western and it's the first hotel that I stayed at during the pandemic that DID NOT adhere to NYS mask rules!!!!

"Family trip"

5
melissagM6307MK, Mastic Beach, New York 30/08/2020

I booked one night here through priceline that was non refundable for the same day. Priceline messed up and booked me for 8 nights starting in a week! Total was $541 instead of 64.80! They were saying they cant change it or cancel it because it was non refundable. Lina at the front desk was so great..she immediately canceled the 8 nights and priceline had no choice but to give me a refund. Lina and the manger even gave me a discount price since the priceline price was cheaper than their rate which was greatly appreciated. We stayed there last night and the room was very clean and comfortable. Great location too..great customer service goes a long way! Thanks again Lina for fixing that disaster last night!! Highly recommend this hotel and would come back again!

"No hot water"

1
billn0rthrup, Swanton, Vermont 27/02/2020

We stayed here last Monday on the way to Florida. At 9:00 pm we tried to take a shower and there was no hot water. The girl at the front desk said it should be fixed soon. We couldn't change rooms because the front desk clerk said some rooms had hot water and some didn't and she didn't know which had it. Now it's 10:00 pm and we are too tired to look for another hotel. Still no hot water in the morning. The manager was not in when we left but the front desk clerk assured us he would call us. He didn't. I called later that day and the manager was upstairs but I was assured he would call, he didn't. Tried calling today and the hotel number was not in service. Bottom line, don't stay here.

SureStayPlusJC, Front Desk at SureStay Plus Hotel by Best Western Johnson City, responded to this review
Our Valued Guest, Thank for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance, and we'd love the opportunity to do better next time. Please feel free reach out to us at the Front Desk with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

"overnight"

5
User 28/01/2020

WE have stayed at this hotel several times now. Very friendly and helpful!!! Traveling with my mother and my 5 yr old daughter. The breakfast in the morning was just the way to start our day! Great stay

SureStayPlusJC, Front Desk at SureStay Plus Hotel by Best Western Johnson City, responded to this review
Thank you so much for taking the time to leave a review. We are glad to hear you had a great experience, and we look forward to seeing you again soon!

"Friendly, comfortable & affordable stay"

4
Carl M, NIAGARA FALLS 23/01/2020

King deluxe room was excellent. Large with lots of outlets from phones/computers. Included wet bar with microwave & fridge. Fridge was a bit small with no usable freezer space. Bathroom was nice with large counter top. Breakfast was excellent. Friendly and helpful staff. Will stay again.

SureStayPlusJC, Front Desk at SureStay Plus Hotel by Best Western Johnson City, responded to this review
Carl, Thank you so much for staying with us, and thanks for taking the time to leave a review. We're so glad to hear you had a great experience at our hotel. We look forward to seeing you again soon!

"Enjoyable Stay at the Baymont by Wyndham"

5
jeaninefrankfox, Ramsey, New Jersey 12/01/2020

The hotel was clean and inviting. The rooms were clean and serviced daily with new linens, towels and amenities. Staff very friendly and helpful. Breakfast very good, a nice variety and free! Coffee available 24 hours was a real treat.

SureStayPlusJC, Front Desk at SureStay Plus Hotel by Best Western Johnson City, responded to this review
Our Valued Guests, Thank you so much for your stay, and for taking the time to leave a review. We really love hearing that you had a great experience and look forward to seeing you soon!

"Bugs"

1
User 03/01/2020

Found bed bugs after they where in to clean room never again stayed two night gave money back for one night big deal they acted like it was the first time with bugs not so reading reviews same room number that it happen to someone before us

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.