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Best Western Hotel Jasper Inn & Suites, Jasper

3.5/5  - basé sur 1881 notations.
98 Geikie Street, T0E 1E0, Jasper, Canada - See map
Best Western Jasper Inn & Suites - Hotel Exterior The Best Western Jasper Inn & Suites is ideally located in the center of Jasper. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Hotels in Jasper, Alberta are known for being surrounded by Mother Nature, and they provide a fantastic, family-friendly getaway. However, other Alberta hotels don’t have the kinds of perks that the Best Western Jasper Inn & Suites provides. Family suites with a kitchen and fireplace make extended stays comfortable. Our pool facility, steam room, hot tub and sauna are perfect places to relax after a full day of adventure. Our popular restaurant and lounge has a little something extra every morning. Other Jasper, Alberta hotels don’t always put service first. Our friendly staff members are happy to help you plan the ultimate vacation. Whether you want to spend the day on Maligne Lake, check out the Jasper Tramway or go skiing at Marmot Basin, getting around is easy. Whitewater rafting is a favorite activity in the summer, while the Maligne Canyon Icewalk can’t be missed during the cold season. The nearby mountains filled with hiking and wildlife is a major reason many guests return to this Jasper hotel. Our convenient location for sightseeing and photography has made our hotel very popular. Enjoy a quiet location away from the main street, but still close to convenient destinations. The region boasts the world’s largest dark sky preserve for stargazing. Business travelers especially enjoy the amenities of this Jasper hotel. Employees of Parks Canada, ATCO Electric, CNR and Kinder Morgan are regular guests. Pet-friendly suites are also available. This Jasper hotel is bike-friendly, and all rooms are non-smoking for your comfort. We’re just 30 minutes from Marmot Basin Ski Resort, so don’t forget to pack your gear. Package rates are available at the Best Western Jasper Inn & Suites. Please contact the hotel directly for more information. Reserve your next room at the Best Western Jasper Inn & Suites for a relaxing stay among the stars! Enjoy your stay. Our Restaurant will be closed for Dinner from October 29 – November 29, 2018. Complimentary Continental Breakfast will be offered during these dates.

Best Western

Hotel Jasper Inn & Suites

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Hotel advantages

  • Restaurant
    Restaurant
  • Heated pool
    Heated pool
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
  • Laundry/Valet service
    Laundry/Valet service
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Guest reviews

In partnership with tripadvisor fr
based on 1881 guest reviews
NOTE ISSUED
Excellent
469
Very Good
769
Average
412
Poor
135
Terrible
96
REFER TO NOTICE
Business Business
61
Couples Couples
814
Family Family
652
Friends getaway Friends getaway
180
Solo travel Solo travel
50
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Shoulder Season @ Best Western"

4
29/10/2018

Excellent, comfortable suite with separate bedroom and fireplace. Pool was closed for maintenance but offered pass for aquatic centre. Fast and friendly service at the restaurant (unable to serve all items on menu, but offered substitutions. large portions and food was good)

"Nothing to Dislike"

5
27/10/2018

Stayed 4 nights and room was excellent, restaurant was great, service was great. It was entertaining watching the certain tourists from Asia taking photo's of a young bull elk and nearly wearing him.....

"Quiet and clean"

4
24/10/2018

Not in the best location if you are into the hustle and bustle. Our group very much enjoyed our 2 nights stay here. Our suite had a kitchenette, 2 TV's, one queen-sized bed, as well as a foldout sofa-bed. I certainly like that it is not attached to a bar or pub.

"Can't recommend enough! "

5
24/10/2018

We stayed here for 6 nights as a base for days out in Jasper and Banff National Parks and we honestly couldn't have wished for more. We had our room upgraded to a loft bed and kitchenette with a fireplace that quickly became like a home from home. All amenities were brilliant. The staff were super friendly and very happy to answer questions and help whenever they could. The on-site restaurant is also superb with a good range of meals to suit most tastes but town is only a short walk away for more bars and restaurants. We'll definitely be recommending to friends and will more than likely be back ourselves at some point! Thank you for a wonderful stay.

"Improvements Noted in BW Jasper Inn & Suites"

4
22/10/2018

We have stayed at the Best Western Jasper Inn & Suites on several occasions. Like many properties, this hotel is expensive, but that is because it is located in a National Park. In the past, we have noted that the rooms were a little "dated", and in some cases, in need of repair. We were pleasantly surprised during our last visit. The bathroom was recently renovated. We observed a new toilet, and the floor tile looked new and spotless. While there is still work to be done, we would like to commend management on their updating of this room. We also want to give recognition to the front desk staff. I was going to be charged double for our stay because of a mistake made by computer booking. The front desk personnel immediately saw the error and made the necessary corrections. We are grateful for their concern, and willingness to correct an error.

"Large, Clean Rooms!"

4
21/10/2018

Stayed for 2 nights, 2 rooms, and enjoyed very nice breakfasts with easy walking access to the town for dinners. Changed rooms from the "upstairs loft beds where the toilet is downstairs" (not at night, please) to a large well-appointed room with opening windows.

"Rockies - Jasper Fall 2018"

4
19/10/2018

Accommodations and amenities good, good walking distance for the town. Restaurant dinner was very good, would recommended the meatloaf. Breakfast buffet didn't feel worth the price, not s good as others that I have had at best western. Stay again, I think so if price is right, Good location for base for a few days travel in the area.

"Excellent Service and Clean Suites"

4
18/10/2018

Great location. Our accommodations were excellent , nice clean rooms and comfortable beds and furniture. The staff was very helpful and friendly .The views were stunning and parking was ample. The breakfast buffet was bountiful and fresh,coffee was great and staff were very polite and attentive. Saturday Prime Rib was perfect. A great place for a weekend get-away and I will definitely stay there again.

"all round versatile property"

4
18/10/2018

Great location, Rooms accommodated a gals weekend,,just perfectly, 2 single/1queen comfy beds. with sitting area and full large bathrooms. Very friendly and helpful staff, along with high fives for cleanliness, especially, as building are older. Nice maintained.,pool area and the Prime Rib Sat., special was done to perfection, along with reasonable rates, deserves a 4 star from this traveler.

"Comfy Beds in Jasper"

5
15/10/2018

The beds were soft and lots of warm blankets, great pillows. The bathroom was clean and well appointed. The room was quiet but offered windows to let in fresh air. The breakfast was a buffet that offered mostly anything you could imagine (including whip cream for waffles) and was delicious and well priced.

"Great stay in Jasper!"

5
11/10/2018

We stayed in a queen loft room for our 3 nights in Jasper. This was our second stay this year and we were not disappointed. The staff were great from helping us get a booking there during high season, to the check in/out and requests in between. We travel a lot for pleasure and the kind of hospitality that they provided was exceptional. the Hotel itself looks a bit dated from the outside but the entrance and hallways all look recently updated and very clean. The room we had was also recently remodeled and located on the 3rd level, it did not have an elevator but that was not a problem for us. It was equipped with a small kitchenette - smaller fridge, microwave & two elements. There were stairs up to the loft with the queen bed. There was plenty of room there with an extra TV and area for luggage and a small closet. The main room had a pull out couch with an additional chair and ottoman. There were also two additional stools under the counter and a larger TV with patio doors leading out to balcony. The mountain view from our room was great! The bathroom located by the entrance is on the smaller side, allowing for one person at a time. However, it was clean with a shower/bath combo. The hotel is about a 5-8 minute walk to the main downtown area. There is a taxi, if you prefer not walking. Also, there are two liquor stores in town that offer free alcohol delivery to your room. There are plenty of parking spots at the hotel but during high season and it may be a challenge to find a spot close to the entrance. There is a restaurant on-site and we cannot comment on the supper, as we only had breakfast there. We did receive a half-off coupon, as we are best western rewards members. The cost was around $8.00 per person. The buffet consisted of home made hash browns, scrambled eggs, hard boiled eggs, waffles, bacon & sausage, another egg dish and toast making area. There were also assorted yogurts and fresh fruit. The buffet did not change through our stay. Coffee is served to you at the table and there is fresh juice available. All the restaurant staff were super friendly and welcoming! We decided to book a ski holiday in Jasper over christmas and we're looking forward to our stay again at the Best Western!

"Would choose this hotel again if returning to Jasper."

4
11/10/2018

Stayed here for two nights following a trip from Vancouver aboard the Rocky Mountaineer. The reception staff and bell service were very helpful. If you have a car there is ample parking within the hotel grounds. Our room was in the main building overlooking the garden. Clean, comfortable and well equipped. The coin operated laundry facility for guests is a boon and really inexpensive. My only disappointment was with the Inn Grill. It was closed to guests on both nights of our stay due to private functions. It might be better to offer the right hand side for private use and still keep the left for guests unless the function is large or a wedding for example. The breakfast offering and service is pretty poor for the cost of $16.95 a head so I'd go downtown if time allows. Despite the misgivings with the restauarant, I would still choose to return to this hotel.

"Thanksgiving at the Jasper Inn"

1
09/10/2018

The room was superb and the staff very friendly and helpful.The thanksgiving turkey dinner was excellent. Our 3 night stay was restful and enjoyable.The dinner menu although very good was limited and could use nore variety i.e. a beef hamburger and a steak sandwich could be offered.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Laura W We are pleased to read and share your kind compliments with all of our valued employees! Our apologies if you missed our "Handful' section on our menu: our very popular 'Tail Slap Burger'- Beef Patty, smokey bacon, IPA BBQ sauce, focaccia bread, spicy jack cheese, arugula, chipotle mayo - very tasty. We do offer a "Strip Inn Steak" and a "Rich Man's Poutine" which includes an Alberta Steak... just a little something 'outside the box'. We look forward to hosting you again in the future! With warm regards The Best Western Jasper Inn Management Team

"Great hotel"

4
07/10/2018

We stayed here for 2 nights. The rooms are equipped with a kettle, coffee machine, iron and ironing board, with a onsite coin laundry. Rooms are very clean. We arrived at 1 pm, check in is not until 4, however reception juggled rooms are gave us a room straight away. The reception staff very lovely, helped us with a map of the town and pamphlets for tours. The on-site restaurant has great food, with a buffet breakfast for $16.90. It was thanksgiving our second night so we went to the restaurant for a thanksgiving buffet. I would recommend this hotel.

"Nice Location"

3
07/10/2018

We stayed here for one night, and found the room was spotless well wiped with what we needed. It is in a very nice location. I really enjoyed the comfortable bed and slept like a log. The swimming pool and hot tub was one of the best I have seen. The hotel was very quiet as well.

"Cheryl and all the staff at reception are really lovely, and know so much about the local area"

5
02/10/2018

I was in Canada as part of tour arranged by Audley Travel, and was in Jasper for a few days. The hotel is close to town, and there is a nearby supermarket called Robinsons. The room was big for my needs, but very comfortable, and most importantly warm! I ate at the Inn Grill that is on site, and the food is great. The staff at the reception are ever so helpful and all really lovely. They let me leave my luggage there before check in, and they all had lots of advice for wandering the local trails. Special mention to Cheryl who always had a happy positive smile and was ever so patient with all my questions. She was also concerned enough for my safety (i'm not from Canada and dont know the local wildlife and trails) to give me bear spray in case i met any bears on my wanders :)

"Very nice rooms and very good breakfast buffet."

4
02/10/2018

We were re-routed to this hotel from another one in Jasper. Room was very nice. Breakfast buffet was really good, with plenty of variety. Heating worked well. The restaurant is right across the parking lot and very convenient. Staff in Buffet was very good.

"Best service I've had in a long time"

5
01/10/2018

I was travelling with family and because of a lack of availability we had intended to stay all in one room at a nearby lodge. When we arrived it was clear that was not going to work out. Even though it showed full online, I walked next door to the Best Western and asked if they had anything available even for a partial stay. The said I could split the stay between two rooms if I didn't mind changing midstay. Deal! The first room was a one-bedroom suite, very nicely updated and super comfortable. The second room was the standard two queen beds type room. They moved all my stuff for me to the second room. I had forgotten that I had food in the refrigerator, but they didn't miss it and moved the food to the new room too. When I used the laundry, the soap dispenser was jammed. I walked over to the office and they handed me a free box of soap and by the time I got back to the laundry (about 3 minutes later), the repairman had already been dispatched and was working on it. Another nice touch was the washing station for the motorcycle tours that come through the area. All the staff I interacted with here were over and above on customer service. I couldn't have been happier with my stay. I've travelled internationally and quite a bit in the states and rarely have I had such great service from staff. I can't recommend them highly enough.

"Great place to stay for visiting Jasper"

5
29/09/2018

We had a 2 story suite with living room, kitchen, and bedroom downstairs and a loft with three single beds on the upper floor. There is only 1 bathroom on the lower level but we managed with four of us staying for a couple of days. One time I had to use the bathroom when someone was taking a shower, so I just went to the lobby and used the public toilet. The unit has everything we need (except paper towels). First floor has hardwood floor which is nice. Hotel is within walking distance to downtown Jasper and train station. Staff were very friendly, eager to help with any inquiries and booking tours. We had a great time in Jasper. I would not hesitate to stay here again.

"Really nice hotel"

5
27/09/2018

Loved our room, with a loft, kitchen, very nice living room area and a wood burning fireplace. Especially like that Mike delivered wood for our fireplace, what a treat. My husband and I used the pool area,which was wonderful, with a nice big pool, small pool for the children, and a huge hot tub. That was great! Went to their restaurant and had a fabulous dinner! We really enjoyed our stay here!

"greta"

3
27/09/2018

this would have a 5 star if it weren't for the fact that its just so expensive and to fact that it was my wife's birthday and not even a note or a happy birthday whilst we were there. Great location comfortable, jacuzzi and pool and laundry. Big enough car park and can get out to places quick enough by car.

"Not bad"

3
25/09/2018

Stayed here 2 nights. Bed was comfortable and nice to have kitchen facilities. Housekeeping could have been better as room very dusty and carpet a bit sticky. But for 2 nights it did the job and staff very helpful.

"comfortable room & enmities"

4
25/09/2018

The hotel has nice large living room open to the nice full kitchen. the bedroom is in a separate area with no window - very comfortable. nice large swimming pool and jakuzi, gym and washing / drying machines. The location is slightly out of town center - need a car

"Really lovely room"

5
22/09/2018

We stayed for two nights, had a superior double suite which had a jacuzzi in the bathroom. The room was lovely, two huge double beds, spacious room, ample tea and coffee making facilities. Can't fault the room at all, well done Best Western

"Junior suite"

5
18/09/2018

We had a Junior Suite and it was excellent. We had a bedroom, bathroom, kitchen and a large seating area. We used the on site restaurant 3 times during our stay and that was excellent too. The hotel is about a 10 to 15 minute walk from the town centre We would definitely stay at this hotel again if we return to Jasper

"Great stay!"

1
16/09/2018

We just spent 2 nights at this hotel and it was terrific. Our room with a fireplace and jacuzzi was spacious and comfortable. The staff was awesome, breakfast very good and not expensive. We will definitely stay there again.

"Nice and central"

4
15/09/2018

We had 2 nights here in a double room. Room very pleasant...only tiny complaint was bathroom being a bit small. Staff very friendly and no issues with room. We didn't eat here so I can't comment on food. We used this as a base to travel to maligne lake and Canyon and Athabasca falls...all stunning !

"Basic but very comfortable"

4
15/09/2018

Booked in as part of a tour. Near enough to the town centre (5 minute walk). Coffee and Tea facilities and the room was clean and very quiet. Didn't use the pool or dining facilities but they looked good. Helpful staff.

"Sister Trip"

3
14/09/2018

The Best Western is a few blocks in from Connaught and on the east side of Jasper so didn't even know it was there. Suites are a bit pricey at $350 per night (with AMA discount) but that is on par with other suites in the townsite. We got a suite with a nice sized loft with a queen size bed, smaller attached room also with a queen (no closet but had a door) and a pullout in the living area. There is no dishwasher but did have a balcony. We were at the end of the hall on the top floor (430) so was very quiet. Beds were soft, towels were plentiful. There was a fireplace but we did not use it. There was no dishwasher or corkscrew and all the cups and glasses were small. There were 3 fans though as I don't think there was airconditioning Our heat did not seem to work but only needed it because someone left the door open all night. Busy place the first night so parking was a little bit away from our room. About 4 blocks away from the eateries so get exercise. Has a nice pool and a hot hottub but is only open 9am to 10pm. Would be nice if it opened earlier. Kitchens have a convection microwave, stovetop and little fridge so handy for snacks and booze. I'd stay there again.

"Absolutely NOT worth staying in for the price!"

2
11/09/2018

We wanted to finish off our road trip doing the Icefield Parkway from Banff to Jasper. After 3 gorgeous nights in Banff (for far less money, and a working fireplace with free wood), we were hit with disappointment after disappointment in this hotel. The room is quite small for a hugely inflated price; the dishes in the kitchenette were dirty, and the cutting board and knife unusable; the fireplace did not have any wood, nor were we told where to get any, so it must have just been for show; there is no elevator for taking luggage up to your room if you're in the "main building;" and the cable cut out in the middle of a movie at night, and was still out in the morning when we wanted to check the weather before breakfast. The best part of the stay was the maintenance guy who came to check on the cable and let us know the problem was building-wide. You can taste the lack of competition, and really feel that they don't care at all because they know that due to sheer supply/demand they will make money without trying. Apparently they couldn't honour my Best Western membership with points or credit for a night's stay, so instead they gave us "breakfast vouchers," which apparently meant we only paid $8/person (plus tip) for a buffet breakfast that we got free at the last Best Western we stayed at. Although slightly better quality, it is by no means worth the regular price of $16. The room itself was fine, and the skylight & balcony were nice, but overall it was definitely a disappointing way to end the trip, and I would rather have stayed at any of the other hotels in Jasper that charge far less and don't warn you that you'll be charged $15 if you don't wash & put away your dishes (which we do anyways).

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Sarah K We are very sorry to hear of the issues you experienced and our sincere apologies that we were unaware of these during your stay. Our fireplaces are all functioning and we offer a complimentary fire log each day for our guests. Unfortunately the cable issue was out of our hands and the provider repaired the problem as quickly as they could. Best Western Memberships and the perks that go with it are applied when booking directly with Best Western and not with 3rd party providers. The breakfast vouchers were offered as a kind gesture. To clarify the dish charge, it is only applied when a 'full course dinner' is prepared and the majority of the pots,pans and dishes are used. There is no charge when the standard coffee cups and glasses are used as would be in a standard hotel room. Our room rates are reflective to our area and comparable to other similar properties in Jasper National Park. Sincerely The Best Western Jasper Inn Management Team

"Double Billing Bad Staff. Dirty Room. Watch your credit card"

1
10/09/2018

Double billed weeks before stay. Family nickel and dimed upon checkin in four bed room spending over $450 per night. Room was badly stained, floors sticky, really dirty fans with no air conditioning during wild fire season. Hot tub had debris. Very little accessibility. As a professional hotel evaluator for the best and brightest hoteliers with folks like AAA and its over 54 million members, I know bad and great hotels. This hotels management and facility is not worth your time, money and do not let them adversely impact an otherwise beautiful part of Canada. Book somewhere else. They have adds everywhere along route for a reason...people do not return and for very good reason.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear geraldparker2018 We are very disheartened to read your review and would like to take the time to address a few of the points you have raised. In reviewing your account, we actually did not double bill you. You had made a reservation for 2 rooms thru a third party site which states one night will be billed after time of booking. The one night payment was taken, then you cancelled one of the reservations and a refund was issued. The reservation was reserved only for 2 guests when actually there were 4 guests upon check in. We are proud members of AAA and receive the Diamond award each year which is displayed on our front desk. Contrary to your statement that people do not return to our property, we have numerous guests from all over the world that return year after year. Sincerely The Best Western Jasper Inn Management Team

"Good hotel with a decent location"

4
10/09/2018

Stayed 2 nights at this hotel while exploring Jasper. The room I had was huge and comfortable, and I loved the bed. Hot tub in the bathroom is a huge plus! The breakfast at the connected restaurant was somewhat disappointing. Food was good, but some plates on the "clean" rack had stains and grease on them. The orange juice had a smell of chlorine in it. I might have been unlucky though, as the overall quality of food and service seemed good. All in all I had a good stay, and the people in the reception were very helpful.

"Most comfortable bed I've slept in! "

4
08/09/2018

Arrived in the rain, had to walk round to the the accommodation as it was in a block. When we got in the room it was clean and the beds were the most comfortable I've slept in, the only one that I haven't had back ache when I got up. Had breakfast there the tea was the worst I've ever taste more like a cup of chlorine. There was a limited range, didn't see any yoghurt, but they did have gluten free toast. The breakfast was cold by the time I ate it as the plates were cold, this isn't unusual for hotel breakfasts. Again quite expensive for what it was. Would recommend the inn it's self but not the breakfast!

"Lots of space"

4
07/09/2018

There were three of us and it turned out to be kind of last minute - so we had to take what was available - and we are pretty sure the room became available because of all the smoke in the area. With that being said we were not disappointed. It was a kitchenette room - with a c=double upstairs in the loft and a pull out sleeper sofa in the TV room. The kitchen was well stocked with everything we needed to do much of our own cooking. Everything worked well. The fridge was a little smaller than we would have liked, but we managed well. We had a balcony that gave us some pretty amazing sunrises with the smoke in the air. The only complain I had was that there was no AC. The downstairs go plenty cool at night, but even with all the fans going - it did not really get cool upstairs. We managed okay, but it was not what I would call comfortable. The wifi worked fine. The bathroom was fine. The pool has hours and I tried to get in just before 9, but the door would not let me in. Pool does not open until 9 in the morning. I think that is a little late. I was only looking, so did not bother me. There is no elevator and we had to carry our luggage up some stairs. Kitchenette rooms were all on the second floor. I would stay on the bottom floor if did not want the kitchen. I am sure it would have been lots cooler. We found the front staff VERY helpful - and it was appreciated. All in all - we were pleased with the room.

"Friendly, Clean, Basic Motel"

4
03/09/2018

The Best Western Jasper Inn and Suites is a no-frills motel. It was always cleaned well, and the staff at registration was extremely helpful and friendly, especially Eloise. There is no A/C, but we didn't need it at all in August. We stayed in a 1 bedroom suite. You have to wash your own dishes, no dishwasher, or they will charge you $15 on checkout if they have to wash dishes.The kitchen had necessary items. We would stay there again if in the area and will recommend it as a comfortable place to stay. It is a short walk to downtown, and a grocery is very close.

"You won't get a good night's sleep"

1
30/08/2018

This was one of the worst hotels I've been in. Pros: - fast WiFi. - loft rooms have lots of space. - rooms come with a basic kitchen. - restaurant onsite is not bad, can takeaway to room, but pricey for quality and portion. - ample parking on site. Cons: - no AC in the summer. - rooms are dated. Think 80s ski chalet style. - mattress and pillows had lost all support. Couldn't sleep comfortably all night. Worst night sleep I've had in years. - walls are paper thin. You can hear your neighbours turn on the bathroom tap, talk, or open doors. - at the end of town so most places are not walking distance. - when checking out, no question about my stay. Almost like they don't care whether you wee happy or not, since they're sold out most nights in August anyways. Having to pay CAD350+ a night for this was shocking. Should be 150 or less. For the same price, I would recommend The Crimson instead, which I stayed in as well. Better choice.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear dahokolomok We are very sorry to hear that you did not enjoy your stay with us. The kitchenettes in our Upper Loft suites were updated in 2013, our one bedrooms were renovated in 2017 and our two bedrooms in 2018. We take pride in our property and are known for our cozy rooms with kitchenettes and fireplaces, and not your common hotel style rooms. Our Restaurant, The Inn Grill has a rating of # 8 out of 70 Restaurants in Jasper on Trip Advisor which we are very proud of. Our room rates and restaurant prices are relative to our area and comparable to other similar properties in Jasper National Park. Whether we are sold out or not, we truly do care about our valued guests and in providing a Rocky Mountain experience. Sincerely The Best Western Jasper Inn Management Team

"The smoky fog did not help"

3
29/08/2018

We weren't lucky with the room: on the ground floor at window level, people would look directly into us if we did not use the courtains. All facilities accessible by going out and not nice with the smoky fog of those days.

"Place was good"

4
29/08/2018

The hotel were good but there's no pool. The restaurant at the hotel have really good breakfast. You get breakfast ticket if you are a best western member. There's a laundry room but we didn't use it.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear violeta20011 Thank you for taking the time to post your review and great to hear you enjoyed our breakfast! We are very sorry that you were unaware that we do in fact have a lovely indoor pool, sauna, jacuzzi and steam room on property. We hope to have the chance to host you again in the future. Sincerely The Best Western Jasper Inn Management Team

"OKbut needs improvement"

3
27/08/2018

The room is modern, clean and spacious. As we stayed in a family room it surprised, there was exactly zero storage places, no closets, no shelves, nothing. It is not a cheap place, but has no A/C, and the kitchen did not have enough utensils.

"Surprisingly nice!"

5
27/08/2018

Booked this as a 'budget' option and it exceeded all expectations. Slightly out of the centre but only a 5/10 minute walk. Loft room was great, staff were super friendly and you may see a deer or two roaming the grounds!

"You can Walk Everywhere"

4
24/08/2018

The staff was awesome. The room was a loft room and it was so warm upstairs, I slept on the couch with 2 fans blowing. The restaurant was awesome. We ate on the patio and Jenn was a very good server. She was attentive, friendly and just a pleasant person to be around. I would highly recommend staying there. There were many other places to eat but why ho out when you have the best right there!!! Loved it.

"Studio Partial Basement Suites"

3
23/08/2018

We had booked 4 of these suites but had to cancel because there were no separate bedrooms. We stayed at a different hotel in Jasper but I was still curious about the Best Western and the Studio Suites because no one seemed to review them and there are no pictures on the website of these rooms. I walked around the outside of the hotel. It is on a side street, a short walk in to town either choosing to go by the shops or the residential homes. Really a nice walk. The hotel seemed tidy but basic with no views really. When I found the Studio Suites in the partial basement I was a little disappointed we didn't stay here. The windows were much bigger than I imagined. The view was onto a landscaped, and lawn/ sitting area in a back quiet part of the hotel, away from the parking lot. I wished I would have known these things when trying to decide between two hotels. I just wanted to write a review of my point of view of these rooms as I was really curious about them and this may help someone else out.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Hello lovethebeachsand We are also disappointed to hear you did not stay with us but appreciate your candid comments. There are pictures posted on our Best Western website for these rooms with a caption of 'Studio' noted below the photograph. We hope to have the opportunity to host you in the future. With warm regards The Best Western Jasper Inn Management Team

"We had a good night in Jasper! "

5
22/08/2018

We almost cancelled our trip to Jasper because of the BC wildfires but we are glad we didn't. This BW location did not disappoint (given the high rates for the season, I am still giving this hotel 5 stars). Things we liked the most: Quick check-in (we were allowed to check in early at 3:30pm and the room was ready) & out (Eloise from front desk is a gem!) • Ice machine was conveniently available • Bath & body works toiletries • Extra blankets (at least 2) were available in the room • There was no microwave in the room (it was not mentioned in their website that there's one) so we thought we ask front desk and we were immediately sent one • Parking was conveniently located near our suite • Follow up call from front desk (within 30 minutes after we settled) to make sure everything was okay • Location of hotel is 2 minutes drive to center of town, away from all the noise. We didn't try breakfast at the grill attached to the hotel but it was nice that we were given vouchers during checkin for 50% off for being a BW Rewards member. Would be awesome if breakfast will be included next time :) Overall was a nice experience and we are planning our trip back. We will be back to this hotel for sure!

"Very Poor"

1
17/08/2018

Find a better place to stay as I have stayed in many Best Western hotels all over the world and this one was the worst. Very expensive for what you get, no breakfast, not very clean and needs a face lift to the whole place. I'm surprised that this was a Best Werstern

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Larry R We are disheartened to read your review as we are proud recipients of the Housekeeping Award every year and the room in which you stayed was newly renovated. We are truly not sure to what you refer when you say 'not very clean' and would welcome further details in this regard should you wish to contact us. We are pleased to have completed renovations on our one and two bedrooms suites and continue to update our property with much care and attention. We are sorry for your disappointment in regards to the price. Our room rates are relative to our area and comparable to the other properties in Jasper National Park. As a property with a full service Restaurant, we provide a 50% discount on our Full Hot Buffet Breakfast for our valued Best Western Rewards Members when reserving directly with Best Western. We hope you enjoyed our beautiful area. Sincerely The Best Western Jasper Inn Management Team

"Very comfortable"

4
15/08/2018

Easy walk to the centre of town from hotel. The pool was very nice and quiet. Restaurant was good, especially considering the availability of the take away from the restaurant. The meal from the restaurant was excellent as well

"Very nice but pricey hotel"

4
13/08/2018

Hoel was very clean, a good location and nice decor. No A/C and no elevator. Stayed during record heat wave in august and could barely tolerate heat in room. Lugging bags up 2 flight of stairs and then loft stairs was no fun.

"Jasper Getaway"

5
12/08/2018

We arrived in Jasper at about 4 pm and went to check in, the room was excellent they got us something on the ground floor as my mother - in - law doesn't do well on stairs. we relaxed as we were tire from a day of travel and visiting sites along the way. Went out for supper and finished the night up with a drink in the lounge. The breakfast were buffet style and had good selection. We were happy with the staff, as they were always smiling and ready to help or answer our questions.

"From Toronto "

1
08/08/2018

The white sheet not fully cover the blanket , Blanket seem use many time not wash it. No air condition , book thru Expedia but photo was difference than actual. It was support a loft for $350 per night. But was given basement room. I am aware I booked is a room not a suite but photo is a suite , Mis leading me to reserved this room. I would prefer other motel.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Hello Kevin L Thank you for you review. We can assure you that our property is very conscientious with our bedding and the cleanliness and receive the Housekeeping Award every year. We have reviewed your booking and there were no changes made by us. You did indeed reserve a studio suite located on the lower floor which tend to be cooler than the loft suites. We have 15 different room types and a lot of these rooms are described as "Suite with one Queen Bed", due to their generic wording. The pictures and the room type you choose do match. The Studio is more economical than the Loft Suite. A/C is not noted as an amenity on Expedia. Fans are provided in each room. We hope you enjoyed our beautiful area. Sincerely The Best Western Jasper Inn Management Team

"Pleasant suprise"

5
07/08/2018

We spent one night here during a trip to Lake Louise. For basic accommodations we had a very pleasant experience. We had a large room with a balcony and it was very comfortable. The staff was very responsive when we asked for a fan, and I remember the location being very convenient as well.

"Loved the on-site restaurant here"

5
04/08/2018

We stayed next door when we were in Jasper and walked over to this onsite Best Western restaurant for dinner. Awesome food and great service. We had the fish and salmon with a nice Caesar salad. The meal came with mashed potato. marinated red cabbage, asparagus and spaghetti squash which was excellent. There were a lot of vegetarian options as well and a decent list of white and red wines. Highly recommend.

"Nothing special for the price"

3
03/08/2018

This hotel is OK, even if a little pricey compared to other places we stayed in the Rockies. The room was comfortable but small for a family of four. It was a bonus having an on-site laundry. The location is not terrific as it is quite a walk back into the centre of town.

"Last minute Booking"

3
02/08/2018

We decided to visit the Canadian Rockies last minute and couldn't find any room availabilities in Jasper on the online booking sites. Called this hotel directly and they were able to give a loft room for two days. One thing to know is that there is NO A/C. The upstairs room was unbearably hot with the skylight open AND with two table fans. The loft itself is dark and the bathroom is small. A decent place to crash in the night but definitely basic.

"Nice suites"

4
01/08/2018

Nice suit rooms with a large living room and small kitchen. The bed room is bit small, but nice. Good amenities including restaurant, pool and parking facilities. Friendly staff and service too. Highly recommended, with advanced booking.

"Very Expensive"

4
28/07/2018

OK, we paid $283/night for a basement room. While the room was very clean, appearance was good the bed sucked. It was actually the reason we went home early so check out the bed before you stay here as I assume not all rooms have this issue. The front desk staff ran hot and cold depending on their mood and I sure did not appreciate the tone of voice given to us when we checked out early without 24 hours notice (did not know this rule but made note for the future). We are platinum members and we could have been any jerk off the street for all they cared. I did notice however, on the day we checked out, management was on the front desk and they were very good. I just feel because they are in Jasper, they can charge and do whatever they want. Your credit card is charged 3 days before your stay, if it will not process, your reservation is cancelled, there is no free breakfast ($16.95/person) and make sure you wash your dishes or there will be a surcharge. There is also no air conditioning or elevator so make sure you park close to your room or you will have many flights to carry your luggage. The air conditioning was not an issue for us as we opened the windows at night to let the cool air in and shut them before we went to bed. The temperature drops significantly at night outside. The attached Inn Grill is excellent and I have no problem recommending the restaurant. Don't waste your money on the breakfast buffet however.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear CalgaryVisitor154913, I appreciate you taking the time to post your review. I am sorry you found the bed to be uncomfortable, our maintenance department will be looking into your concerns. We do treat all of our guests with the upmost respect whether you are a member of BW or not. Due to our location and the high demand during peak season we do take a pre-authorization three days prior to arrival to secure your booking. Should their be a problem with the credit card all guests are contacted 72 hours ahead of time and given notification of such. I apologize if you were not aware that our property does not have an elevator or air conditioning. We do let all of our guests know at time of booking, via confirmation e-mails and it is noted on all booking sites. We do offer assistance with luggage as well. We offer a full buffet breakfast at $16.95/person which includes 3 different types of eggs, 2 meats, pancakes and or waffles, cereal, pastries, muffins, artisan breads, oatmeal, fruit salad, whole fruits, yogurt, granola, coffee, tea, juices. Sincerely, BW Management

"COMFORTABLE STAY"

5
28/07/2018

We were in jasper over the long weekend. The room was very spacious and clean. the bed was really comfortable. Staff at check in was very professional and friendly. free parking was an advantage. Great stay overall.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Abhinav S, Thank you for taking the time to post your review. We are grateful that you chose to spend your long weekend here at the BW Jasper Inn & Suites . We are happy to hear that you enjoyed your stay and found the bed to be really comfortable. We hope to welcome you back in the near future. Regards,

"Good hotel for a group of senior Hikers, exceeded expectations"

4
28/07/2018

I organized the trip for 20 hikers from Calgary for 3 nights and was very pleasantly surprised. Our room on the ground floor was large, clean, with modernized bathroom, and comfortable bed. The kitchenette with full apartment sized fridge was just what we needed for our food and drinks for 2 gatherings in our room after hiking but before going for supper. The restaurant was convenient and also surprisingly good with a varied menu at reasonable prices with friendly, competent staff. A number of the others had the upstairs loft rooms shared by 3 or 4 people had 3 twins in the loft and a separate bedroom with double (or queen?) bed that reportedly was quite satisfactory.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Babyboomer Calgary, Thank you for your lovely review. We are happy to hear you enjoyed our large two bedroom family suites and the amenities met your expectations. We do hope to welcome your hiking group back in the near future. Regards, BW Management

"A lovely hotel in a lovely setting "

4
26/07/2018

This is a good quality hotel within walking distance of town centre. It has a swimming pool, Jacuzzi, steam room and sauna. It also has a highly rated restaurant which I ate in and can vouch for. The bedroom was spacious with a separate kitchen and living room. Beautiful view from the balcony. A friendly staff furthered the enjoyable stay!

"A mixed bag"

3
26/07/2018

It is a fairly large, spread out facility, catering mainly for the ski trade. Our ground floor room was small, with an even smaller bathroom and the room temperature was too hot! We enquired at reception about reducing the temperature, but was told the whole facility was linked up to the heating and it was not possible to reduce it. It was suggested we leave the door and the windows open to cool the room. As we were on the ground floor, security was an issue. I would suggest requesting a room on the second floor, to obviate this problem. There was a small circulating fan in the corner, which was not up to the task. Washing was done in a coin operated washroom, and there were coin operated drink and snack machines nearby. The room has a safe, ironing board and iron, empty bar fridge, and coffee maker. Breakfast and meals were available at an independent restaurant attached to the hotel and were of a high standard. Get there early before the bus crowd descend like locusts on the breakfast buffet! The evening meal was delicious, but as the portions were large, we shared the main course, which was more than adequate. Jacob (from Townsville, Australia) looked after us very well. The hotel staff generally were friendly and helpful, however the breakfast staff tended to be mercenary, expecting large tips for little or no service.

"not satisfied - best western jasper inn & Suites"

1
25/07/2018

Overpriced. and they don't care about the customers, only there to soak you any way they can to make a dollar. We used one plate, a fork, and one coffee mug and rinsed them but didn't put them away. We were charged an extra $20 bucks On Top of the $350/night stay (because we

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear lcompo We are sorry for your disappointment in regards to the price. Our room rates are relative to our area and comparable to the other properties in Jasper National Park. We have checked your account and do not see a dish charge posted? We charge $15 only when there is an excessive amount of dishes and mess left in a kitchenette, not for the basic cups and glasses that would normally be used in a standard hotel room. We hope you enjoyed our beautiful area. Sincerely The Best Western Jasper Inn Management Team

"Wonderful stay"

5
25/07/2018

We stayed for 2 nights in a ground floor 2 bed suite. I cannot fault our stay. The rooms were exceptionally clean, beds comfortable, no noise and dark curtains which blacked out any early morning light. We had a 50% discount on the breakfast which made it very good value. Staff were very helpful and friendly from our initial booking and selection of room, to after we departed and I realised I had left an item of clothing in the wardrobe which was posted to me immediately in UK. Jasper is an authentic peaceful town and this hotel fits in with it's charm. We have booked again for next year.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear melanie B We appreciate you taking the time to post your review and delighted to hear of our wonderful stay! Pleased to share your kind comments with all of our valued employees! Jasper truly is authentic and we look forward to hosting you again next year! Sincerely The Best Western Jasper Inn Management Team

"Interesting concept"

4
23/07/2018

This is lovely hotel near to the centre of the town. Our room was on two stories with full cooking facilities which wasn't needed as we were only staying the one night. The bedroom is upstairs and you need to leave a light on downstairs if you need the toilet during the night. There is no air conditioning and it can be quite warm although there is a skylight to release some of the warmth. Fans are provided one of which is very effective. There is an open log fire for the winter, very cosy. We had a nice balcony overlooking the gardens. There is no safe in the room. The staff were very friendly and helpful. Ideal for a couple that wanted to stay for a week and self-cater. Patio Inn this restaurant has both inside and outside seating areas. We chose to sit out on a warm summer's evening by a small and well maintained garden. We had Short Rib and salmon. Really delicious - very tender beef and beautifully cooked salmon. It was very busy and the sole waitress was running about trying to cater for everyone's need. What a hero, she deserves a medal.

"Wonderful Place"

5
20/07/2018

Every time we hotel it in Jasper, we always At The Best Western. The rooms are great, and clean. The employees are a pleasure, very accommodating. The pool, hut tub, and saunas are great as well. I would highly recommend Best Western!!

"Hole in the floor no AC"

2
19/07/2018

There was a hole in the floor of the loft, along with uneven squeaky floor boards that kept my mom and dad in law awake every time on of us moved upstairs. It was incredibly hot during our stay and there was no a/c. They offered fans but two of the were inadequate to move and my significant amount of air. Over all I thought that the amount of money we paid for this room was outrageous for what we got. And there was no breakfast or discounts at the restaurant either. All in all feeling very ripped off.

" Very average"

2
12/07/2018

First time in Jasper and we had been warned that accommodation was pretty basic - they weren't wrong. The room was large but in severe need of modernising and there was a fusty smell on all the linen, towels and carpet. We spent as little time as possible in there. On site restaurant ‘The Grill' was very average for breakfast - inexpensive but quality poor. Not sure that there is much of great quality in Jasper - be prepared.

"Great sized rooms"

5
12/07/2018

Great sized rooms for families with a kitchenette. Very clean and quiet location with a short walk into town. We thoroughly enjoyed our stay in Jasper. We would definitely recommend staying at this hotel.

"Clean property in good location"

4
12/07/2018

Had loft suite for 3 nights for myself, my Husband and 1 year old son. This included a double bed on a balcony style room and a pull out sofa bed. My son was on the sofabed, as it would not be suitable for 2 adults, too thin. Otherwise we were generally impressed with this accommodation which is clean, spacious and has all the facilities you could want. Is in a good driving location from local sightseeing. Would return.

"Upgraded motel"

3
04/07/2018

It is an upgraded motel transformed into a hotel Rooms in second floor without elevator Loft rooms without air conditioning in the bed area (only a small window in the ceiling) Standard reception staff Walking distance from the main street Supermarkets at a walking distance

"Disappointing"

1
04/07/2018

Our room was reeking of a strong air freshener smell. We opened all our windows and doors as well as turned on the fans to air it out but the smell didn't leave the room. It was nauseating and caused us headaches. Even as someone who isn't sensitive to fragrance, this was too much. The furniture was outdated as well. There were only two small burners and no oven or dishwasher.

"Poor customer service "

1
02/07/2018

Overnight stay on July 1, 2018. Room rate with bcaa discount $323. For the”suite” with jacuzzi. After climbing in the tub full of water, turned the jets on. Noticed water at the exterior base of tub, looked around the corner in the suite hallway. Water everywhere! Shut off the jets , drained the tub and started sopping up the water before any damage to wood or water spreading to carpet. Soooooo, no jacuzzi. This morning, upon check out, expected some sort of acknowledgement of the situation. Were given a $25 off coupon for our next stay.The seal on the unit failed. If we did nothing, thousands of dollar damage and loss of revenue could have ensued. I guess our efforts were only worth $25 to the company. Am I expecting too much?

"Great facilities, 10 min walk to town"

4
01/07/2018

We stayed here for 5 nights in June in the Cavell (penthouse) suite The suite was gorgeous, finely decorated, a big lounge/kitchen/dining space, loft bedroom and a bbq on the balcony The hotel didn't look much when we arrived but it was a great location with great facilities. We enjoyed the pool, hot tub, steam room and sauna as well as eating at the onsite restaurant.

"Great Hotel for Hockey Team"

4
30/06/2018

The rooms here wer great for a family. we got a room with 3 beds in the loft. was great for our kids and we got our own private room. it was a great place for not alot more than a regular room in Jasper. we highly recommend it. Pool was good for the kids but a bit crowded at times due to the amount of young families staying at the hotel as well.

"Not a great experience"

2
18/06/2018

I gave this 2 stars, one for the sauna and steam room and one for the great service in the Inn Grill. The reception greeting was unhelpful, uninformative and unwelcoming. We were not offered help with our luggage up the stairs to our first floor accommodation, following a long coach transfer from Banff this did not sit well. The loft room accommodation didn't work for us as the open plan nature of the mezzanine room meant every sound, light from the tv or kitchen was shared by the upstairs room. The stairs to the room had no bannisters. There was nothing to stop children climbing / falling over the wall of the upstairs room into the kitchen lounge. The open fire had no coal so we could not use it. There was threatening signage everywhere including, if you don't wash up you will be fined, if you smoke in an undesignated spot in the car park you will be fined. Plus around the property other do's and dont's signs which were unnecessary. One sign was, if you are unhappy let us know before letting anyone else know. The swimming pool was cold. The double bedroom did not have any storage and not much room around the bed, a sliding door ensured privacy. The property was a 15 minute walk from the main strip and station. Overall for the money, it wasn't cheap I would say avoid.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Tricia L Thank you for taking the time to post your review. We are disheartened to hear of your experience when checking in. This is not the service we are known for and our apologies in this regard. We are happy to know you enjoyed our sauna, steam room and service at our Inn Grill . We would like to take this opportunity to address the points you have raised. All of our loft suites have a railing on the wall going up to the bedroom. We have never had any guest fall over the high wall of the loft bedrooms and they are up to 'code'. We offer one complimentary fire log per day for our wood burning fireplaces. To clarify the dish charge, this is only applied when a 'full dinner' has been prepared and a large clean up has been left. There is no charge for the standard coffee cups, water/wine glasses used as in a regular hotel room. Our registration card states that if a guest smokes in their room we apply a $250 charge for cleaning. We do not have signs that say we will charge if smoking in non-designated spots on our property, we kindly ask that guests use one of the 4 designated smoking areas located on our property. We have a sign in guest rooms asking that in the event there is something we can assist with during their stay we would be happy to do so prior to having our guest leave disappointed. We are very sorry to hear if you took any of these signs out of context and found them threatening. This was not our intent. Our room rates are relative to our area and comparable to the other properties in Jasper National Park. We do hope you enjoyed our beautiful area. Sincerely The Best Western Jasper INn

"Spacious 2 bedroom apartments"

5
17/06/2018

We stayed 1 night at this spacious 2 bedroom chalet style apartment, fully equipped kitchen, modern bathroom, wifi, tv, fridge. Everything was clean, staff were friendly and helpful. Restaurant on the grounds, food was excellent, relaxing inside the restaurant and staff were also friendly and helpful. Great place to stay in Jasper.

"Pleasant surprise "

5
15/06/2018

We booked our Canadian Rockies trip at the last minute. There wasn't much availability in Jasper so we booked not expecting much. To our surprise, this is a very cool place. Great location, the loft bedroom makes it feel like a small chalet. With a skylight no less. The kitchenette has everything you need. The on-site restaurant is yelp listed among the top three in Jasper. What's not to like. Very comfortable. The pool and hot tub seem brand new and very well cared for.

"A Bit above most Best Western Hotels"

4
13/06/2018

Due to delay in Train travel, I had to cancel one of our nights here, they were very understanding, and when we did arrive the next day, three hours before check in time, they went out of their way to accommodate us at that time, and this was on the May long weekend. Room was large, clean and comfortable. The beds were made up early in the day, which was great. Restaurant on site with a buffet breakfast and dinner menu. Service and food were both good. Front desk staff very friendly and helpful, Would I stay here again, absolutely, would I recommend, absolutely.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear retired065 We were very sorry to hear of the train delays during your travels but happy that we were able to assist in making your stay comfortable. We appreciate you taking the time to post your review, your kind compliments of our valued employees and Restaurant and would welcome the opportunity to host you again in the future. Sincerely The Best Western Jasper Inn Management Team

"Sun's Up!"

3
13/06/2018

Why would you put a skylight in a hotel room in a part of the world where the sun sets at 10:45 and rises at 5:30 AM??? Had it not been for this I would have rated it higher. The room itself was spacious and had a nice balcony view of the mountains. Someone on staff had to carry a mixed drink back to our room because customers aren't allowed which was odd (beer was okay though). The kitchen in the room was nice for people who are staying longer term, but we did not need it. Walkable to downtown which was nice. We were 4 to a loft room and there was no mirror outside of the bathroom so it was difficult for everyone to get pretty in a short amount of time.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Hello Jane M Thank you for taking the time to post your review. Our skylights were put in our Loft suites for light and ventilation. They all have blinds which can be closed to dim out the light during the summer nights. Our apologies if it was not dark enough for you. For the majority of the year, it gets dark between 4 and 6 pm and then not light again until about 7:30 - 8 am. Due to our liquor license, 'Open Liquor' can not be transported on property by guests so our Restaurant Servers assist in this regard. Sorry if you missed the full length mirror in the loft but we're sure you all looked pretty! Sincerely The Best Western Jasper Inn Management Team

"This had everything and more"

4
12/06/2018

TThis was a huge suite/ apartment. Very clean and spotless. Huge lounge area with a fire if needed, kitchen area with fridge, microwave and rings. Good size bathroom. It was on the ground floor with parking outside, thankfully not bothered by guests upstairs. Only down size the lightening in the bedroom is useless if trying to read, people who design these rooms, never read at night and try out the lighhting !! The swimming pool is great which is a must on my list . Food in their restaurant is very good .

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Wendy G We appreciate you taking the time to share your experience which we know our future guests will find helpful. Sorry to hear if the lightning was not bright enough. All of the one bedroom suites have a lamp on either side of the bed. Perhaps a reading light on the head board would be helpful in this regard. Thank you for all the kind compliments regarding our newly renovated rooms and popular Restaurant. Sincerely The Best Western Jasper Inn Management Team

"2 night stay May 2018"

3
12/06/2018

This hotel is a motel-style, we had a room 318 at the back on the ground floor which was a little noisy at times due to people walking past our window to get to their cars. There was no air con but we were provided a very efficient fan which we needed to use as it was quite warm. The view from the room was over some grassland and we were fortunate enough to see deer grazing in the evenings. Jasper is very pretty and about a 15 minute walk away. Breakfast was not included so we walked into Jasper each morning for breakfast. The hotel is well placed just on the outskirts of Jasper and we drove to Pyramid Lake and Maligne Canyon where we hiked to 3 of the six bridges and also Medicine lake, which is a sinking lake. On the way back saw more deer and a Coyote. We ate at the onsite grill in the evening which was good. there is a pool and laundry facilities available at the hotel. Jasper comes across as much more relaxed than Banff and has really good feel about the place.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Stu2247 Thank you for taking the time to post your review. We are fortunate to share our home with such beautiful wildlife and pleased you were able to have this special experience just outside your room. Sorry to hear you did not try our lovely breakfast buffet but did enjoy an evening dinner at The Inn Grill. We definitely are more relaxed than our neighbour, Banff Park due to our location and great to hear you enjoyed so many attractions in our 'Playground'! Sincerely The Best Western Jasper Inn Management Team

"Clean, Unusual Accommodation for a Best Western"

4
11/06/2018

I had a large two room suite. It was an unusual layout, right by the entry was a alcove with a queen size bed and then the bathroom and, eventually, a sitting room/kitchenette. The sitting room had a couch that presumably folds out into a bed. The rooms are really configured for people coming on ski vacations. The room was spotless and the furnishings are nice. There was clearly a bit of juggling going on for parking spaces. If you look for it, you can also find some space set aside space for washing motorcycles (including a hose and bucket of rags). A nice spot - a bit pricey, but then again it's Jasper.

"Enjoyed our stay"

5
31/05/2018

While on vacation from Victoria we stopped in jasper, we didn't have a reservation for a hotel, so we decided to look for one when we arrived. We stopped the best western and checked in with no problem. Our room was spacious and had a balcony overlooking a central courtyard. Our room had a fireplace which is nice, but didn't need it because it was warm weather. Didn't have a/c, but again no problem, because we left the balcony doors open during the night and also got with the fan provided it was great. We called to see if it was possible to have the room for an additional night, was informed that it was no problem. We will recommend this hotel to anyone. We will stay here again.

"Functional"

3
30/05/2018

The low-rise motel type buildings, and the multi-roomed aspect of the accommodation, were a surprise, but were actually intensely practical for the multi-seasonal clientele who clearly stay here. There is a smallish bedroom with comfortable bed, a galley area with fridge/freezer and breakfast bar, a microwave and hob, then a lounge area with pull-out sofa and a shower-room. There are flat screens in the bedroom and lounge, storage in the hallway and a room safe. WiFi connectivity was good. The Inn Grill is across the carpark for dining and there is a pool, sauna and laundry.; the latter runs on two-dollar and dollar coins It is a ten-minute walk into the centre of Jasper.

"Great stay! But will avoid the hockey tournament next time."

4
27/05/2018

We stayed here for 4 nights while doing some spring skiing and really enjoyed it. The loft unit was spacious, comfortable and clean. The kitchenette was perfect for breakfasts and having a pizza night in. Staff were all super friendly and helpful. Downtown for restaurants, grocery store and pubs was about a ten minute walk. Also the fire log that housekeeping supplied each day for the real fireplace was a nice bonus. However, we would definitely try to avoid staying when there's a hockey tournament. Things were totally peaceful until they arrived on our 3rd night. There were loud drunk parents, stoned mouthy kids (we were greeted in the hallway to a random "go f-yourself" on our return from dinner, and free range children running around screaming at the top of their lungs all afternoon and evening. The maintenance/security guy was doing his very best to stay on it and don't feel it's a reflection on the hotel at all. Just a heads up for travelers trying to avoid this sort of thing. The obnoxious tournament guests were the only dent on an otherwise awesome stay. Love the inn and the staff and would definitely stay here again.

"Fabulous"

5
27/05/2018

I stayed here for 2 days in May the room was really good (100% better than the Fairmont experience) staff were friendly and helpful - free use of the business centre as I had a long wait for my pick up - would Deff Recomend

"Jasper Visit"

5
23/05/2018

Excellent family trip. Would be nice to have have AC for the summer months, was good with table fans in May.The suit with a separate room for kids was great. The kitchen with everthing you need to cook was good, as we don't like to eat outside.

"Overnight getaway"

4
20/05/2018

This was a very pleasant stay in every way. The room was a pleasant surprise with a cute loft sleeping space. Staff were helpful and courteous. Of course the best feature is the setting and the stunning view of the mountains in all directions.

"Jasper hotel"

3
18/05/2018

No air conditioning and room was very warm-had both fans running and windows open. Food wasn't very good at restaurant. There was also black mold in bathroom.. Charged if you forgot to wash your dishes but didn't supply paper. I wouldn't recommend this Best Western I'm sure there is something better for the price

"Ok place to stay but getting a bit tired"

3
18/05/2018

Small apartment, needs a bit of a refurbishment. I slept in one of the single beds and it was very uncomfortable - think it was on a slope. Room looked clean enough but our baby got filthy from crawling on the floor. Really unfriendly message left warning to do your dishes or be charged $15 (think this was the amount). No lift to get to upstairs apt. Pool closed for maintenance while we were there which was annoying as that was one of the key reasons we booked it.

"Basic but Comfortable"

4
16/05/2018

Typical Best Western hotel, suits the purpose, a 10-15 minute walk from town, it does what it says on the tin, it gives adequate services at a reasonable price, but more that a few days staying here would become irritating.

"Privacy and well equipped"

5
16/05/2018

My brother and I had enjoyed the Icefield Parkway drive on a beautiful sunny day and felt ragged on arrival. Our helpful front desk person allowed us a choice to change from the loft we had reserved to suite that separates bedrooms. There is no a/c here to cool down units on hot day, so the suite worked better for us. After walking around downtown Jasper we enjoyed a vegan entree in the hotel's Patio restaurant. Our waitress was very patient with us as we struggled to decide on choice. I never take a bath in a hotel, but this one is very clean, so that was another perk. I don't know if my brother will try his jet tub on his side of the suite or the separate shower. I do know we will be well rested when we leave for Banff.

"Best Western Jasper"

4
16/05/2018

Nice, no frills room though I do believe they have fancier rooms if you feel the need. We had a two queen bed room which was more than ample, as let's face it you're here in the Rockies for what's outside not inside. Nicely located about a ten minute walk to the main street.

"Unfriendly Staff"

2
15/05/2018

I had booked and because I chose to cancel my booking and stay with a fried at another hotel, which was agreed by booking.com I was still charged a 1 night room rate which is unfair. I am a Platinum member of Bestern Western Hotels and now seriously thinking of moving to Hyatt or Holiday Inn. The staff was unfriendly and rude at the reception.

"Amazing views and the best staff!"

5
14/05/2018

Stayed here for the first night of my 30th birthday trip and opted for the Elke Sommer Suite. Gorgeous! When I checked in I was surprised to find a birthday card and a bottle of wine waiting for me in my room. It was just the most wonderful experience! The staff were super friendly and helpful, the room was beautiful and the views were unparalleled. If you ever find yourself travelling through Jasper, I highly recommend this hotel!!

"Cheryl from the front desk is the best in the business"

5
10/05/2018

I cannot recommend this best western enough. Cheryl from the front desk is one the best in the industry - handled our situation in the most professional manner. We will be staying here again, if we ever visit again. A++

"Comfortable, family friendly hotel"

4
08/05/2018

We enjoyed the family suite we stayed in here for two nights. The 3 twin beds were really appreciated by our three kids. The room was clean and updated. The breakfast buffet voucher was highly appreciated by all of us. The boys loved that they could fill up with hearty breakfast foods and we appreciated that it was economical. The restaurant staff were lovely. The hotel staff were also friendly and efficient.

"Good stay"

3
08/05/2018

Friendly staff. Provided information about the town. Fast check-in. Clean room but no airco. Very hot and humid when fan is not on. No breakfast but restaurant nearby. 10 minute walk from center Jasper.

"OLDER BUT UPDATED AND CLEAN"

4
01/05/2018

We stayed one night at the Jasper Best Western. They basically only had suites which we didn't need. However, it was nice having the two televisions. It is an older building that has been updated. Very clean. Front desk was willing to accomodate us and our needs.

"Very nice hotel"

5
01/05/2018

We enjoyed our stay. The room was very nice and spacious. The kids loved their loft bedroom. The had a blast at the pool. We also had an amazing mountain view. We have already recommended it to many friends and family. The restaurant on site was also very amazing. The food was delicious even the breakfast was very good with lots of variety. We will most definitely be returning.

"Worst hotel for accommodating"

1
15/04/2018

We stayed here for 4 nights for a hockey tournament and there was not one positive thing I can say about the hotel or staff. They had a creepy security guy walk around and stand in the door ways at 10pm telling a room with 4 people sitting around to go to there own rooms and would not leave until so. They would not help out our bus driver with extending his stay for 4 more hrs so he could sleep as he had a 12 hr drive ahead of him all night, in which they were doing construction right next door to him so he couldn't sleep but we still had to pay a full rate for an extra couple hrs extended. They have no microwaves in the rooms, fridges are half the size of a normal mini fridge, no breakfast so you have to go to the restaurant but it's only Buffett and will not let you order anything else. This hotel is the least accommodating hotel I have ever been to. Very disappointed in the staff and management.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Lindsey22h We are very disheartened to read your review and to describe our Security employee as creepy. This valued employee always receives very high accolades for his customer service. He received complaints about noise with guestrooms doors open into the corridor which he needed to address. 90 of our rooms have kitchenettes with microwaves and we did provide extra microwaves to the guests on your team but unfortunately did not have any left when you called. There were kitchenettes available in the block for the group. Unfortunately the construction next door was out of our control and we did not charge any extra for the 4:00 pm check out for the driver or other rooms. All Best Western properties have either a Continental or Full Buffet Breakfast. We are sorry to hear you were disappointed in the staff and management that provided welcome gifts for all rooms booked with the Tournament. Sincerely The Best Western Jasper Inn Management Team

"Always Great"

5
11/04/2018

We have stayed in Jasper many times in the past and have really come to enjoy stay at this hotel. One nice thing is that you can use Air Miles (booked in advance) to cover some or all of your costs for your stay. Another thing that keeps us coming back here, especially in the winter/spring months, is the steam/sauna/pool areas. Usually when most of the people have all gone out in the morning skiing and other outdoor stuff, it's fairly quite and mostly a relaxing time to enjoy yourself there. We also stayed in a

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Elmo1956 We appreciate you taking the time to share your review, experience and the amenities that keeping you coming back. We welcome the opportunity to host you again in the future for another great getaway to the mountains. Sincerely The Best Western Jasper Inn Management Team

"Easter Weekend in Jasper"

1
07/04/2018

We stay at The Jasper Inn every year for a large family ski trip. We've always been happy with our stay. We had a newly renovated loft room this year and everything was nice and clean. Maybe the kitchen could be outfitted a little better with a few more cooking tools but that's my only negative comment. We always re-book year to year.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear jcdonnan Its great to hear that you enjoyed one of our newly renovated 2 bedroom suites and will take a look at the inventory of cooking tools. Thank you for taking the time to post your review and we look forward to hosting your special annual family ski trip next year. Sincerely The Best Western Jasper Inn Management Team

"Parking Needs Improvement"

3
01/04/2018

The hotel has a great buffet breakfast, although the coffee needs a bit of work. There is a pool, hot tub, sauna and steam room which is great after a day of skiing. There is not enough parking for the amount of rooms and we had to park down a side street, definitely was inconvenient. Rooms were a decent size and had everything you'd need.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Tracer_Bee Thank you for taking the time to post your review. Great to hear you enjoyed our Breakfast Buffet and Hotel amenities. We are sorry for your disappointment in regards to Parking. As land is precious in a National Park there isn't an option to offer more parking other than the existing street in front of our property as overflow when we are busy. We hope you had an enjoyable getaway to the mountains. Sincerely The Best Western Jasper Inn Management Team

"Skiing with the family"

4
31/03/2018

We had a fabulous time in the Best Western in Jasper. We enjoyed the pool, hot tub and great food at restaurant and a enjoyable breakfast with alot choices and awesome Best Western rewards that we enjoyed.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear kathy f We are delighted to hear of your Fabulous Family Ski Trip! Thank you for sharing your experience and we look forward to the opportunity of hosting you again in the future. Marmot Basin is wide open until May 6, 2018 with the best ski conditions we've had in years! Sincerely The Best Western Jasper Inn Management Team

"Amazing Hotel, Great staf and tasty restaurant"

5
31/03/2018

Stayed here twice between trains. First time I was 18 hours late and the room was held. front desk also provided a very informative map of the local area. I've stayed in many hotels including other BW and the breakfast buffet was one of the best I've had. On the way back I had a suite and it was fantastic and had dinner in the hotel restaurant. It was one of the tastiest salmon dishes I have ever had.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Paul F We appreciate you taking the time to share your experience and would like to thank you for your lovely accolades! Sounds like you had an interesting Train trip and we hope you took some nice memories home with you. Sincerely The Best Western Jasper Inn Management Team

"Mountian Get Away"

4
31/03/2018

Was looking to get away to the mountain for a few nights, chose to stay at the Best Western in Jasper. Good location, off the main street. Food was excellent as was the service! it was spring break so there were a lot of families with kids that made a lot of noise, but after talking to the front desk we were able to move our room and enjoyed the rest of our stay. I would stay here again!

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear saraanneT2045BD Thank you for taking the time to post your review. We definitely have been busy so we are pleased to hear we were able to accommodate a more peaceful 2nd night for you. We do look forward to hosting your Mountain Get Away in the future! Sincerely The Best Western Jasper Inn Management Team

"Great job"

5
26/03/2018

Stay here every year for our extended family trip. Would not consider any other hotels; staff , room and spa are all excellent. Only thing left to improve maybe would be the pots and pans in kitchen. A great place for a ski weekend!

"Disappointed for an expensive stay"

2
25/03/2018

This was just a collection of inconveniences @ $200/night. When going online to book I kept getting rerouted to booking.com and couldn't book directly, only to find out upon arrival that I'm unable to claim my gov discount; there were no coffee pods in the room and their on-site food place isn't open for the full day so you can't just have coffee in the afternoon there, there was no complimentary breakfast available (really?); there were no available cots as requested a month in advance + beds are bolted to the ground and can't be pushed against the wall so my 2 yo had nowhere safe to sleep as he just transitioned to big bed sleeping; the shower design was awkward and you can't turn the faucet on without getting slammed with freezing water; and they don't have enough parking for everyone! I had to park down the street off-site and haul my kids quite a ways to the room. The whole time I just thought I can't believe I'm paying $200/night for this.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear narenaud Thank you for taking the time to post your review. We are sorry to hear you had issues when trying to reserve. The first few ads on your web browser are always Booking.com and Expedia. Best Western does not have the capability to re-route to other booking sites. Special rates such as Government need to be reserved with Best Western and are unfortunately not applicable with third party bookings. The Inn Grill is a full service Restaurant. If we did not have this service, we would be required by Best Western to provide a Complimentary Continental Breakfast. Our apologies that the coffee pods were missed and would have promptly delivered these to you. Due to fire regulations, we do not have cots on property. Our records show that your reservation was reserved for 2 Adults in a Suite with 2 Queen beds side by side, so we were not aware of anything other than this. We kindly suggest to any guests booking thru third party sites, to call the hotel directly for any special needs or requests. We are sorry you found the walk in shower awkward however the shower head is adjustable. As land is preserved in a National Park, we only have a certain amount of parking with overflow on the front of our property. Our employees are always happy to assist with luggage or any guests' needs during their stay. We truly hope you enjoyed our Beautiful area and look forward to the opportunity to host you again in the future with the chance to make amends. Sincerely The Best Western Jasper Inn Management Team

"Best steam room in Canada!"

4
25/03/2018

We always stay here for the great amenities, especially the steam room, also has sauna, hot tub & pool. Food is well priced and delicious....can't think of a bad meal yet! Pool hours do need to be extended though for adults!

"Older but still great value "

4
20/03/2018

The hotel shows its age but still a graceful person standing in the shadows of one of the most beautiful places on this planet The rooms are well equipped and if adequate size. It is the first day of spring here with a temperature of six degrees and sunny. One minor concern if one stayed in summer it may be warm fir some as the rooms have no ac or cooling system There are two different styles of steam rooms, decent swimming pool and hot tubs The restaurant is an excellent location for breakfast and for supper. There are big screens to watch the oilers with a cool one Great value which is 50 percent lower than close hotels

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear ConTech Thank you for taking the time to post your review and to notice that we are ageing 'Gracefully'. We all take pride in the constant care and attention of our property that consists of 146 rooms, 3 separate buildings and 15 different room types. We are pleased to have just completed renovations on our 26, 2 bedroom family suites. Great to hear you enjoyed The Inn Grill, rated Top 10 on Trip Advisor. We would welcome the opportunity to host you again in the future! Sincerely The Best Western Jasper Inn Management Team

"Great Surprise "

5
12/03/2018

Nice quick check in, friendly staff with great breakfast buffet which was only $6 if you stay at the hotel. We had a suite which was small but very clean with updated kitchen and bathroom. Loved the real fireplace. Great place will stay again for sure.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Tracey O Thank you for taking the time to post your review! Pleased to have participated in a "Surprise" and to hear that you noticed our renovations. We look forward to the opportunity to host you again! Sincerely The Best Western Jasper Inn Management Team

"Chief executive Officer: Diversified Energies Canada Inc"

5
09/03/2018

Simply outstanding attention to detail. It was simply and honor and a privilege to be accommodated by the staff. It reminds me of a long lost practice called SERVICE. At 68 years old, and having traveled the world three times, this was the most hospitable hotel I have ever experienced. Please congratulate your entire staff. Sincerely, John Elstone

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Mr Elstone We are elated to share your accolades with our family of valued employees! We all take pride in our Customer Care and very much appreciate your acknowledgment in this regard. Thank you for taking the time to post your experience. Sincerely The Best Western Jasper Inn Management Team

"Great value for money"

4
08/03/2018

Is this the best hotel we've ever stayed at - No. But for a ski week it was perfect. The one bedroom queen suite was perfect for a couple at a great price. The bedroom was on the small side but the Queen bed was comfortable and firm. Overall this hotel is a bit dated but they have put in brand new modern kitchens and washrooms. The living room sofa was clean and relatively new. The Kitchen is well stocked. In the photos, I did not see an oven - in fact the microwave over the 2 burner stove top is in fact a combo microwave/convection oven. There is an open brick fireplace and they supply the fire logs. The full hot buffet breakfast is half price if staying at the hotel. At $6.50 per person it is a bargain. Each room even has its own ski locker right outside the room door. The hotel is in a great location within easy walking distance of shopping and restaurants but is back from the main street on a very quiet side street. They also have a hot tub which is great after skiing. If you want a place to hang for a week of skiing - this is a great choice.

"Good location."

5
01/03/2018

Central, clean hotel. Helpful staff. Free breakfast. We enjoyed the jacussi and pool. Also being able to walk into town for dinner. Underground parking a plus. Hopefully we'll be back there in September!

"Exceeded Expectations"

5
07/02/2018

Stayed recently in a 1 bedroom suite and we couldn't be any happier. The room was very clean and well laid out including a full size fridge. The WIFI was very strong the whole time we were there. The check in and check out were flawless and the staff were excellent including the very friendly cleaning staff. We ate the buffet breakfast both mornings at the on site restaurant and it was quite good for a buffet! We would not even think of staying anywhere else in the future.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear wolfden We strive to 'Exceed our Guests' Expectations' so we are very pleased to read your review. We appreciate you taking the time to share your experience and welcome the opportunity to host you again in the future. Sincerely The Best Western Jasper Inn Management Team

"Beautiful room and facility "

5
06/02/2018

We booked a weekend to ski/board at Marmot Basin and didn't expect to be one of the coldest weekends of the winter. Luckily our room was delightful and we had no issue staying in for dinner both nights with our cozy fireplace and spacious living/kitchenette area. We were pleasantly surprised to find a fireplace log in the room (replenished each day) for a nice fire as we relaxed on the couch after cold days out on the hills. The bed is comfortable and separated upstairs in the loft and has its own TV where you can look down into the main room - very quaint. The hotel restaurant doesn't deliver room service but they offer takeout that you can pickup and bring back to your room and the food is delicious! The restaurant staff is very pleasant and can help explain the dishes and portion sizes. They even called our room when the food was ready for pickup and opened the side door so I didn't have to go outside in the cold. The breakfast buffet is also well done with hot and cold options for a full breakfast and good service to fill your water and coffee even when it's busy. Staff at the front desk during check in and check out were extremely attentive and friendly. Parking is free and easily accessible from your room even if you're on the top floor (4 story building) to bring your things up and down. We normally go to Banff in the winter but after this stay, we will definitely be in Jasper more often and stay here again.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear bosslady150 We are delighted to hear that you enjoyed and stayed warm in one of our cozy loft suites. We appreciate you taking the time to share your very informative review which we in turn are happy to share with all of our valued employees! We look forward to the opportunity of hosting you again in the future. Sincerely The Best Western Jasper Inn Management Team

"What a great stay!"

5
30/01/2018

We have stayed at this hotel many times over the years. Following an earlier stay in January 2018, I expressed a concern about front desk service to the hotel manager. I got a quick response and assurance it would be addressed with staff, and during our stay this time I saw evidence this had happened. The rooms we stay in are clean, newish and very well appointed – many come with fireplaces and kitchen facilities. Their restaurant's breakfast buffet and dinner menu are among the best in Jasper. Thank you to the management and staff for hearing my concern and for enhancing your customer service to BW Rewards members.

"perfect"

4
28/01/2018

I am so glad I booked here. We got one of the corner loft suites and we were not sorry. The staff were friendly and very helpful and while it was a decent walk into town, we enjoyed the exercise. The room felt like a ski lodge room and was fully equipped with a full kitchen, which was great in the middle of our trip as we felt like home cooking! Highly recommended.

"Jasper in January"

5
22/01/2018

We had a lovely stay for jasper in January. The hotel room is set up well for a family stay ( small kitchen, fridge, and microwave). The living room had a fireplace as well and the bedroom though small fit a pack n play for our little one. The staff were friendly and we filled up for the day with a yummy, well stocked & very reasonable breakfast each morning. All in all a great stay.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Trinamh, Thank you for taking the time to post your review. We are happy to hear you enjoyed your stay and the one bedroom suite suited your families needs. We look forward to welcoming you back in the near future. Regards,

"Staff ruined our experience"

3
22/01/2018

I was more than excited to arrive in jasper with 27 (yes, 27) of my friends to celebrate my birthday! When we pulled in to check in, the front desk staff were extremely unfriendly and seemed annoyed that we were checking in. They asked us to move our car because we “couldn't park there”, however there were no signs indicating this, and when we suggested they just check us in and we move on since it should have taken less than 3 minutes, they rolled their eyes at us. They didn't welcome us kindly, would not accept my best western rewards card, and did not give us coupons for breakfast (every single other friend who stayed there were able to use both of these things). They even upgraded some of my friends rooms, but apparently couldn't give me a coupon for $6 breakfast! The hotel itself was fine, however it really kicked off my weekend poorly when the staff were so grumpy. Some of my other friends who checked in right after us also commented on how rude the staff were!

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Africa2013Girl, We are sorry to hear you had an unwelcoming experience upon check-in. We do ask that guests avoid parking in our driveway upon check-in/check out as it becomes congested with traffic and blocked at times. This is a fire safety regulation, we are to have at least one open lane way at all times. Best Western Rewards (points & breakfast) are only valid on direct bookings made through the hotel or central reservations, unfortunately your reservation was made through booking.com and therefore not entitled. We appreciate you taking the time to post your review & will take your feedback into consideration. Best Regards,

"3 day stay"

4
17/01/2018

We weren't sure what to expect but our stay this week was really good. No noise; reasonably sized room; glass wine glasses; good strong pressure in the shower; excellent pool & hot tub. Will stay here again !

"Getting old and not updated"

1
17/01/2018

I've stayed here twice, once in 2008; last time was in Feb of 2017 and we had a plugged chimney with all kinds of off gassing from the chemical log they give you to burn. Our room was filled with smoke and the manager blamed us for not knowing how to work a fireplace...we have a wood burning fireplace at home and know full well how to manage a flue. their option to us was to downgrade our suite and no rebate on the rate we had to pay. After arguing with them, stinging eyes and sore throat, we were moved to the "top" suite, which had two heaters...the one to the living room was not working and we ran from between the living room to the sauna we had turned on to warm up...no light inside, so we had to keep the door cracked open. The pool and hot tub show age as well. This resort is in serious need of an upgrade to the foundations of it; not just a paint job, which is the only reno it has had since my first visit.

BestWesternHotels, other at Best Western Jasper Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Holiday Stop Over"

5
13/01/2018

We stopped over in Jasper for 2 nights, had a very warm welcome from Sandra at the reception. Our room was more than we expected with wonderful clean and comfortable facilities. Extremely friendly and attentive staff. Breakfast buffet was great and very close to our room. Would recommend this to anybody wanting to stay in Jasper.

"Best place in Jasper"

5
06/01/2018

For the price it's the best place in Jasper. Plus the staff are super friendly and helpful. The rooms are very clean as is the pool. If you don't want to go far for a meal their restaurant is very good. The breakfast is amazing.

"Best hotel experience ever!!"

5
05/01/2018

The staff is so nice. They genuinely care about the costumers stay at this hotel in jasper! I will recommend the best western hotel in jasper to everyone that I know! Best experience ever !! Thank you so much!!

"Great, as always!"

5
03/01/2018

I always stay here when I come to town. I especially love that I get upgraded at times with my Best Western membership, but all the rooms are vonfortabke! Staff is always friendly, and the Inn Grill is fantastic!

"Jasper Vacation 2017"

4
03/01/2018

Great place to stay while visting Jasper. Walking distance to the main town was welcomed while the frigid temperatures remainded for the 3 days we were visiting. Pool area was used and enjoyed. the breakfast buffet was wonderful.

"Tired hotel in need of renovation"

3
02/01/2018

Great location - walking distance to town. Small over chlorinated pool and hot tub. Rooms are small, cramped, very dated and are not very good value. Beds are surprisingly comfortable and breakfast buffet was very good with lots of choices. I would stay here again if it were half the price.

"Newyears in Jasper two nights stay"

5
02/01/2018

This was my second stay here and I love this place! Was able to upgrade my room upon arrival because when I booked there wasn't many room options!! Check in was so smooth! We were able to upgrade to the tower honeymoon suite! I was so happy as this was a getaway without the kids! The room was gorgeous! Living room with gas fireplace, cozy furniture and wet bar with keriug and kettle with tea! Bathroom with tub and jacuzzi! Balcony on the front and up the staircase takes you to your king size bed with windows on every side with mountain view! We went to the inngrill lounge for dinner and the dinner was so good! I had the ribeye dinner and I would compare it to the keg quality and if you like ceasers this is the place! Everyone at the hotel was very helpful and helped us enjoy our stay! Even the security nightshift Guy joe! Thankyou Joe he went above and beyond for us at 2:30 am when we were cold! The breakfast buffet was a little disappointing I had it before last year and it was better! I don't know if we got unlucky this time but everything that was suppose to be hot was cold! We enjoyed the pool, hot tub. Steam room and sauna after snowboarding! All the amenities were great! Our room was nice and clean and and everything was very comfortable!We had a great time at the best western jasper and I can't wait to come again!

"Boxing Day surprise"

1
02/01/2018

We booked a loft/kitchen suite Boxing Day 2017. We were in town and plans fell thru for us to leave town. There was ample room at the hotel when we called to confirm rooms Pricing and use of points. We have over 15000 points so we we're excited to enjoy a night on them.... Well!!!!!! Even though it is told NO BLACKOUT DATES there seems to be blackout dates based on ownership allowance. We get to the lobby at 3:15. We're told we have to lay for our room and points aren't allowed. We decide it was worth us and say fine.... The woman at the front desk tells us check in Isn't until 4pm and she will not help us until then. Even though the 2 couples in front had checked in..we at this point didn't care. We sat in the parking lot facing the front lobby... we counted 14 sets of people walk in and out and go and park at rooms while we had to wait until 4pm. Just absolutely terrible service. Terrible front desk service. Dirty rooms. Burnt out lights in the room. When calling the desk once in the room it just rang and rang and rang. I wouldn't stay here again I will ensure I don't recommend it to anyone I know on here or social media. It was the worst hotel experience in Jasper in the past 12 years

"Hotel good - Restaurant disappointing"

4
22/12/2017

The hotel is usual best western standard, comfortable and clean. We thought we'd try the 'newly rennovated' restaurant attached to the Jasper Best Western Hotel. It was disappointing. Ribs were tough and dry. Caesar salad had lettuce that was past its best. The kids Hamburger patties on bun was below standard. The service was good, but I would prefer to eat elsewhere next time.

"Overnight Getaway"

4
19/12/2017

We decided to take a short notice trip to Jasper. Called the hotel in the morning to reserve room with no problems. Arrived to a friendly check in and were directed to our room. Part of the hotel is undergoing a renovation but did not affect us in any way. Room has a fireplace with a fire log provided and it works great. Bedroom is a separate loft area. The bed was excellent. The hotel provided a voucher for breakfast as I am a BW gold card member. Nice touch. Would stay here again.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Kenneth H Great to hear you had a spontaneous getaway! We appreciate you taking the time to share your experience which we know our future guests will find helpful. Sincerely The Best Western Jasper Inn Management Team

"Loft suite was quite comfortable"

4
13/12/2017

Its a huge complex and seemed fully occupied on Thanksgiving Sunday. We had a loft suite and quite comfortable. Had everything that a traveller needed with the bonus of a small kitchen and microwave. Surprised to see two TVs for a motel - one in the lounge and one upstairs in the bedroom. Our stay would be more pleasant if the lights in the room were brighter & without the drainage problem in the bath tub, it was draining so slowly and water was almost half way up to my knees. The rate for a loft room was a bit pricy for motel standard.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Sydney2000000 Thanksgiving is indeed one of our busiest holidays celebrated at our Inn. Great to hear you found your loft suite comfortable and our apologies for the issue you experienced with the water drainage. Our room rates are reflective of our area and comparable to the other properties in Jasper National Park. Thank you for taking the time to post your review. Sincerely The Best Western Jasper Inn & Suites Management Team

"We went to spend a night in Jasper and slept at the BW. We had a room with a loft , a kitchen and a fireplace."

5
13/12/2017

Our room was Amazing. We started the fireplace and opened a bottle of wine. It was perfect!! The bed was very comfortable. We were happy to have a kitchenette as we had some food to eat and stored the leftovers.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Lou L It sounds like you had a cozy night by the fire! We appreciate you taking the time to share your review and that you found your room Amazing! Sincerely The Best Western Jasper Inn Management Team

"Best Western Jasper"

5
08/12/2017

Outstanding service, and exceptional restaurant. Was upgraded to a suite at no charge after a slight problem with my room. Staff went over and above to exceed my expectations after my original room was under repairs.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear A2473SBdavids We appreciate you taking the time to post your review and happy to share your compliments with all of our valued employees! We would welcome the opportunity to host you again in the future. Sincerely The Best Western Jasper Inn Management Team

"Weekend Get-a-Way"

5
06/12/2017

My wife and I had a Fantastic Time the staff was great and check in with us to make sure everything was good. Meals at the Inn Restaurant were excellent. Check - in and Check - out was handled with excellent care billing was correct.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear U3424Oraymonds We are delighted to hear that you had a fantastic weekend with us! We look forward to hosting you again in the future. Sincerely The Best Western Jasper Inn Management Team

"Clean, affordable and Pet friendly!"

5
20/11/2017

we chose this hotel because we had to travel with our dogs and they're one of the only (!) hotels that accept dogs. We were given the designated pet friendly room, which had direct access to the room which made it easy to take the dogs out. The room looked like it was recently renovated, it was clean, had a kitchenette and a pull out couch with a fireplace in the living area. The bedroom had a door that can be closed for extra privacy. We were very happy with the location of the hotel and the room. They even provided little goody bags for the dogs upon check-in. We will definitely be back!

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear simsus87 We are delighted to hear you enjoyed your stay with your dogs! We very much enjoy our furry guests and know they are a big part of the family. We look forward to hosting you again in the future. Sincerely The Best Western Jasper Inn Management Team

"ok place to stay"

3
17/11/2017

got a top floor room with loft and fire place , ok price for off season , even in off season parking was skimpy , close to down town, room was comfy, very noisy could hear people talking in next room and people walking in hallways

"True comfort in the Rockies"

4
13/11/2017

Very nice accommodation. Great staff, very understanding. Extremely clean, well looked after. Very nice breakfast - lots of selection and very pleasant dining area. Restaurant was not open in the evening during our stay and the pool was not in operation.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Jody L Thank you for taking the time to post your review. We are pleased to hear you enjoyed a comfortable stay with us! Sincerely The Best Western Jasper Inn & Suites

"Great stay"

5
10/11/2017

The young lady at the front desk that checked us in on the afternoon of November eighth was very kind and very helpful many thanks to her the resteraunt staff was also very good many thanks to everyone for a wonderful stay

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear 620barendw We appreciate you taking the time to share your review and in turn, happy to share with our valued employees! Thank you! Sincerely The Best Western Jasper Inn Management Team

"Exceptional Value"

4
10/11/2017

Stayed here for one night. Was upgraded without request. Room was exceptional. Staff were polite, engaging and efficient. During the night the alarm clock from an adjacent room woke me. The staff got that fixed quickly. Would stay again.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Glenn W Sorry to hear of the disturbance you experienced, but glad to hear this was rectified quickly! Thank you for taking the time to post your review and we look forward to hosting you again in the future! Sincerely The Best Western Jasper Inn Management Team

"Clean and comfortable"

5
06/11/2017

We stayed the night in one of the suite ont the third floor. The room was spacious and comfortable with a big bathroom and jacuzzi 2 spot bathtub. Plenty of coffee in the room and easy check out. The fire place was a nice touch

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear emmanuel4666 We are pleased to hear you had a comfortable stay with us! Thank you for taking the time to share your experience. Sincerely The Best Western Jasper Inn Management Team

"Jasper Inn & Suites"

5
06/11/2017

Just a short walk into the town centre but a really comfortabke hotel with excellent updated rooms with plenty of space. The restaurant attached to the Best Western serves exceptional food in tasteful surrounds with friendly service from the waiting stsff.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear FredtheTread538 Thank you for acknowledging our lovely Restaurant and valued employees. We appreciate you taking the time to post your review. Sincerely The Best Western Jasper Inn Management Team

"Excellent value"

5
06/11/2017

The Best Western is situated slightly more on the outskirts of the town of Jasper, but a brisk 10-15 minute walk to downtown. The front desk staff were extremely helpful in making sure that our stay was comfortable. We had an upper floor bedroom suite with a fireplace. The provided fire log didn't burn properly so the front desk replaced it at no cost for us. The room was well equipped and very comfortable for a couple. Unfortunately the restaurant and hotel amenities were closed, but there is a leisure center nearby that they provided passes to, and many options for eating only a short walk away. I will definitely stay there again on our next trip to Jasper.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Drew B Thank you so much for posting your review. We know our future guests will find this information most helpful. We look forward to the opportunity to host you again in the future. Sincerely The Best Western Jasper Inn Management Team

"Misled, even after a phone call to confirm room and amenities"

1
05/11/2017

Booked a one night getaway with my boyfriend. I called the hotel the night before to inquire about the room and any upgrades. Asked about the pool and hottub, what restaurants were close, etc. I was assured it was a great room, and we would have access to everything. On arrival the front desk person, Sandra? told us the hottub and restaurant were closed for renovations. We were offered a pass to a "very nice public pool". and "free vouchers for breakfast". I mentioned that I had called yesterday, and she insisted that I had not called the hotel directly. I had to show her my recent call list on my phone as evidence. When my negative response was taken, Sandra reminded us that we didn't have to stay there, and that there are many hotels in the area, and a refund would be no problem. I was pretty surprised. As credit, she did try to include free breakfast, and offered an upgrade to a bigger room, but we were already turned off.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear bubbles081 We are very sorry to hear of the misunderstanding that occurred and can appreciate your disappointment in this regard. We would welcome the opportunity to host you in the future with the chance to make amends. Sincerely The Best Western Jasper Inn Management Team

"I love the loft"

5
03/11/2017

I love this hotel. It is clean and well maintained and upgraded where necessary. (It was here on another visit that we saw the elk, up close and personal! We could have reached out and petted her.) This time we had a housekeeping room with a loft bedroom and a fireplace - they even supply firewood. The kitchen is well laid out and well supplied; I checked, even though we decided to only use the coffee service. I would be happy to stay here, again.

"Would not refund my stay after family emergency."

1
02/11/2017

I have a funeral to attend and am not able to make it for my reservation. The hotel would not refund me for my stay, the only option they gave was to reschedule and pay a higher rate at a later time. Terrible customer service, do not recommend booking with them at all.

"Jasper surprise"

4
30/10/2017

After a fabulous days scenery a cosy room and very comfortable bed. Great service from reception to restaurant for supper & breakfast ( excellent Burgers and prime rib night special ) . About a ten minute brisk walk to vibey town centre. Quiet location and ample safe parking - overall a great stop over. Some renovations on going but not intrusive and a popular indoor swimming pool area.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Jhon B Its great to hear of your Fabulous experience and we are pleased to share your accolades with all of our valued employees! We appreciate you taking the time to post your review. Sincerely The Best Western Jasper Inn Management Team

"Dated Look and Feel"

3
26/10/2017

Old looking hotel and rather dated room decor. A little on the cramped side but serviceable. The loft bedroom idea doesn't work too well when the bathroom is downstairs! Friendly staff and an executable (hike) distance from the town centre.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear CJPMJP Thank you for taking the time to post your review. We are disheartened to be described as "old" with dated decor. We feel we are more of a rustic Mountain Inn with a homey feel. We do offer 15 different room types on property, one similar to the loft but located on the main floor with the same amenities and newly renovated. Our Loft suites are most popular for their 'romantic feel'. Thank you for acknowledging our valued employees. We would welcome the opportunity to host you again in the future with a room style to better suit your needs. Sincerely The Best Western Jasper Inn Management Team *** For future guests, the walk into town is approximately 7 minutes.***

"Thank you for your service"

5
25/10/2017

Perfect service.our family was very satisfied. our kids were happy to play in the swimming pool. There was very clean room. we had everything in the room, even bucket for ice. it was an unforgettable weekend.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear 398yuriik We appreciate you taking the time to post your review which we are pleased to share with all of our valued employees! So glad to hear your weekend was a memorable one! Sincerely The Best Western Jasper Inn Management Team

"Comfortable rooms, luxury pool, our favourite Best Western ever!!!"

5
24/10/2017

This unique Best Western offers 2 floor suites with a bedroom loft, real wood-burning fireplace, and kitchenette. The highlight for us of this property is the wonderful expansive pool complex, complete with sauna, good-sized change rooms with showers, and with a large pool, a large hot tub, and a smaller children's pool. The decor of the pool area rivals any upscale resort. We loved that our building had a direct connection to the pool - no need to go outside for us. There is also a beautiful, upscale, modern mountain resort-style restaurant within the hotel complex. With all these features, we don't know why it's not a Premier category in the Best Western system.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear BenLar137 We very much appreciate your awesome accolades of our Hotel, Restaurant and Amenities! Thank you for taking the time to share your recent stay! We welcome the opportunity to host you again in the future. Sincerely The Best Western Jasper Inn Management Team

"Comfy and clean"

5
23/10/2017

We arrived at the best western jasper ... we had a family suit with 2 bedrooms.... my wife and i had a queen bed and our boys shared a 3 bed room.... the bathroom is very small but over all its lovely.... the staff are helpful and polite.... the inn has great food but is expensive and the ales are class.... we had comp breakfast as the hotel is having a revamp... the food is great and very tasty... we would come back anytime

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Mikey W Thank you for taking the time to share your family experience! We are currently renovating the 2 bedroom suites and would welcome the opportunity to host you again in the future and show you all the new changes. Sincerely The Best Western Jasper Inn Management Team

"Leisure"

5
23/10/2017

Professional and FRIENDLY check-in and checkout service. We were thanked for our visit and invited to return. The room service was quick and efficient. The room was clean and comfortable. The beds was very comfortable.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear allans61 We are pleased to share your comments with all of our valued employees and delighted to hear you enjoyed a comfortable stay with us! Sincerely The Best Western Jasper Inn Management Team

"Very comfortable"

5
20/10/2017

We arrived quite late after a bad day (road accident in snow). The receptionist was so sympathetic and comforting that it started off our stay really well. The suite was everything you could wish and spacious. Comfortable settee and chair. Small but well equipped kitchen for a holiday home. Clean reasonable sized bathroom. Then upstairs a very comfortable bed and another TV! Such a lot of room to spread out and accommodate our cases. All in all we enjoyed our three days here. Would we stay here again - like a shot. The hotel was easy to find and we liked Jasper very much. It has a cozy feeling.

"A Very Good Place To Stay"

5
18/10/2017

We three stayed in October, 2017. We booked a room with 2 double beds. Check in was quick and friendly. The room was clean and tidy. It was very slightly cramped with the two double beds, side chair and foot stool, two rectangular ottomans at the foot of each bed, and the desk, chair and fridge unit. Regardless - it was well appointed. The beds were comfortable. We had a main floor room. Heating is hot water/electric, but the thermostat didn't seem to be responsive trying to cool the room. The window could be opened, and that worked fine. The blackout curtains kept the room nice and dark in the early morning. The buffet breakfast was great. It's regularly $12, but if you are a Best Western Rewards member it's half price. There were lots of choices to eat - from cereals to yogurt to bacon, sausages and 2 kinds of scrambled eggs. The coffee was good - which is sometimes not the case. Checkout was friendly and quick. Overall we highly recommend this hotel.

"Ideal"

5
16/10/2017

We spent two nights at this hotel during our Canadian adventure We were checked in by courteous and professional staff ( a good Gloucestershire lad). Rooms were well appointed , clean and comfortable There is a pool and spa which is free and a great way to relax The hotel is about 10 minutes walk to the restaurants and bars We enjoyed our brief stay and a big thank you for helping to make our trip very enjoyable Thank you

"Oct 2017 Best Western stay"

4
15/10/2017

Stayed here on numerous occasions and always had a good experience. Price jump is high in the summer, (as is all of Jasper), but very reasonable in the "off " season. Staff is always friendly. I called direct to book my reservation and was greeted by a very helpful staff member who was very professional. There weren't any language issues, ( I've experience too many hotel chains with this problem ) with booking being accurate and smooth. The hotel is under some room renovations and they are very nice. A microwave in the standard room would be preferred and was not offered to me. (my only real critique). I would definitely recommend this hotel for business or personal accommodations in Jasper.

"Best Western in Jasper"

4
14/10/2017

Overall a good place to stay. Rooms were clean, service was great, check-in and out was fast and easy. Internet was fast. Only issues were poor-quality breakfast items, and the beds (or at least the one I had) was extremely hard and difficult to get a good sleep on.

"Great place to stay for the money"

4
11/10/2017

Convenient location, friendly and attentive staff, good food at the restaurant. Facilities were comfortable and we took advantage of the in-room kitchen amenities. We didn't use the fireplace, but would have!!

"very friendly.good restaurant."

5
11/10/2017

we stayed here 2 nights as part of a package. our room was clean, comfortable. the grill inn was an excellent choice for our evening meal and breakfast. food well prepared and very tasty. friendly helpful staff. laundry room, very clean, easy to use (thank you to the security/handyman, helped with how to use machines. special thank you to sam and mari. we had a problem with missing luggage ( nothing to do with best western ) they went out of there way to help locate the case. friendly, patient. their help appreciated. management take note .thank you all for making our jasper stay a happy one.

"Family Thanksgiving Get Together"

5
10/10/2017

We had a wonderful time whenever we were together as a family. The rooms were near each other, the breakfast buffet was adequate and the staff were accommadating and patient. Our group of 21 ranging from 1 year to senior were well treated with the special table arrangement for the Thanksgiving buffet. The food service and buffet was excellent. The pool was well used. Thank you for the wonderful stay

"Family Thanksgiving Trip"

5
10/10/2017

Lovely stay in two side-by-side family suites. Units, whilst a little dated, were immaculately clean. Grounds really pleasing to the eye. Reception staff, cleaning staff and restaurant staff were very considerate and helpful. Couch beds were comfortable and loved that the linen, pillows and blankets for those beds were stored in special bags, for cleanliness. Lovely view of the mountains from the suites. Quiet facility, nicely laid out. Not too far to take a stroll into town. Breakfast was good, nice selection and was wonderful that we were given discount coupons upon our arrival, which made for a very cheap family breakfast. Pool area clean and lots of fun for our grandchildren. Our grandchildren loved the loft bedrooms, which were quite spacious. A very enjoyable stay was had by everyone. No complaints at all, only positive memories. Thank you.

"Friendly and Funky"

3
06/10/2017

This is a unique property with a real fire place and loft. Definitely older, but well maintained. My only "whine" is that the tv in the living room was tiny. The staff were super friendly and food in the restaurant was great!

"great room"

5
05/10/2017

Stayed for one night whilst travelling through the Rockies Room had microwave, fridge, electric hobs, sink, kitchen area with breakfast bar and a kettle! TV, and writing desk Breakfast extra though, not complimentary Room for one night was $289.70

"Central for everything"

5
03/10/2017

The room and service was great, nothing wasn't too much trouble for them and all the staff from management and below were extremely friendly. Where as the don't serve breakfast, there is a restaurant within the grounds serving a buffet breakfast for $13 bucks.

"First night at Jasper National Park...a surprise"

5
02/10/2017

I thought the room was very expensive at first, but the suite was awesome. It had a balcony with 3 beds plus a queen bed below. TVs upstairs as well as down stairs and a fireplace. It was a beautiful place to stay with a nice restaurant close by. We were fortunate to find the room because it was really crowded the day we stayed. Great Place

"Good room"

3
02/10/2017

Good room, comfortable bed. Poor quality breakfast though. Their breakfast buffet was the type that is typically complimentary at similar hotels, but, here, they charge for it and it is not worth the price paid.

"One night.."

3
01/10/2017

We booked this hotel for one night stay before heading back home. The hotel itself was clean, the front desk staff were polite. The pool, hot tub area is really nice to spend sometime in especially at night. I wish it was closer to the town as it's still quite the hike especially when it's cold. Parking was ok but if you go out and come back around 7-ish good luck finding a parking spot. No free breakfast offered but they do have a grill but we never went.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear SolangeC Thank you for taking the time to post your review and complimenting our property and valued employees. We are sorry to hear you did not try our popular Inn Grill, rated top 10 on TripAdvisor. Sincerely The Best Western Jasper Inn Management Team

"great stay"

5
26/09/2017

lovely one bedrooom suite with a great view and very nice kitchen with all we needed . Staff was awesome and helped with all questions we ha Food was absolutely delicious in restaurant/lounge. Had prime rib and it was fantastic. The pool area was lovely. Sauna. hot tub also great. location is very good with in walking distance to down town.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear winobaby We are pleased to hear you enjoyed your "Room with a View" and all the amenities our property has to offer. Thank you for taking the time to share your "great stay". Sincerely The Best Western Jasper Inn Management Team

"Excellent accommodation with a good restauarant"

4
20/09/2017

Our suite was spacious, meticulously clean and quiet for sleeping. The staff (even arriving at 2am!) are very courteous, with receptionists only to happy to provide all sorts of help. The restaurant is very "family-style" with good meals and excellent service. Only drawback is having to struggle upstairs with heavy cases as there are no lifts.

"Could do better"

3
20/09/2017

Our tour arrived late afternoon - to find that the twin rooms that had been booked were not available and people were expected to share a double bed. After a lot of messing about - we sorted ourselves out - a 'needs must' solution. Then after we returned from dinned from downtown - the on site bar had decided to close early. Not a happy experience for our group I'm sorry to say. Beds were fine and the rooms were clean - so from a functional hotel it works well.

"Roomy"

4
18/09/2017

There was 3 adults, 1 kid and a baby with us. We got the family loft and it was perfect for us. Bed on the one floor and then 3 beds upstairs. The kitchen was nice to have but it didnt have alot of pans/dishes so it took a long time to cook. I was worried about my kid falling down the stairs as there was only railing on one side. The pool was good. They have a smaller pool at 3 ft deep for the little kids to swim in. The pool was out of the way. We had to go outside and then go down a few flights of stairs and then up some slippery steps to get to the pool. The front desk was hard to get a hold of. Was on hold for a long time.

"Great Guest Laundry!"

5
18/09/2017

We had a very clean large quiet room on the 1st floor at the back of the Inn fully equipped for self catering (though we actually weren't self catering ourselves). The bedroom was on a mezzanine floor above. The bed was comfortable, though only a double size. The breakfast was a very good buffet with hot food included. The Inn had an excellent guest laundry, clean and everything working. This was very useful for us as we were travelling around the Rockies by car and Jasper was the halfway point in our holiday. It is about a 15 minute level walk to the town or the railway station.

"Nice hotel on the edge of town"

4
17/09/2017

Lovely hotel and the 2 bedroom suite definitely had the wow factor as you first went in. It's made very clear that there's no aircon and the substantial fans provided are very useful and effective. Downsides are the bathroom extractor fan was ineffective, there's only 1 lamp in the separate bedroom so it's quite dark, the swimming pool is too cold and the hot tub is too hot. Laundry facilities were good but well used so don't assume they will be free when you want to use them.

"Favorite Hotel of The Trip"

4
14/09/2017

Of our two week fly drive this was our favorite stay. Room was spacious with kitchenette and loft bed-space with 2nd TV. Free parking and a short walk into town this ticked all the boxes. Swimming pool was a good size and restaurant menu range, quality and pricing were good. It is, as you would expect, frequented by coach tours so if you get your timing wrong at reception it could be a problem.

"Great accommodation "

4
13/09/2017

We stayed at the jasper inn and suites for 3 nights. The room was nice and large, well equipped. Our hairdryer was broken, but within minutes it was replaced. We made use of the onsite laundry room which was well equipped with washing machines and tumble dryers and a washing powder vending machine. It was a great base for our stay in jasper. We visited the Inn grill next door and it was very good. We ate there for breakfast once, had a take away one evening and dined in twice, all of which was very good food at a very reasonable price.

"Amazing Hotel!"

5
11/09/2017

From the outside, I misjudged this hotel thinking it was small and old at first. Once I checked in to my room, my opinion changed dramatically. The room was a two story loft with cozy rooms and a quiet location. The service was great! There was also a outstanding on-site restaurant that served some of the best food I've ever tried. There's also a indoor pool and sauna which is a great amenities. The hotel is also affordable and great! I would recommend this and it's a great alternative to more expensive lodges in the area.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear travelingabroad3 Thank you so much for your "Amazing" review. We are not a brand new hotel but take pride in the upkeep of our property and appreciate your acknowledgment of this. We are pleased to hear you enjoyed your cozy room, our popular Inn Grill and great service! Sincerely The Best Western Jasper Inn Management Team

"Good enough for a demanding traveller!"

5
11/09/2017

Despite my best efforts ,I could find little wrong with this place! It is a large motel,conveniently placed on the edge of town- an easy drive from the highway,walking distance to the centre,and adjacent to the " Pyramid Bench" area of woods and lakes with many good marked paths. The room( 298) was in a corridor,not external gallery,block, on the ground floor.It was a genuine suite,with queen size bedroom on the corridor side,standard bathroom with bath,and big lounge with kitchenette.Everything was clean and serviceable,there was plenty of furniture and equipment and the building was very quiet.The bed was much better than the usual American type,only slightly too soft and high.The room was acceptably cool on a hot day,with a portable fan. My only criticisms of the room were the lack of a toilet brush,and a weak ceiling light over the kitchenette. Breakfast was the usual American hot buffet.,kept well resuppliedby the staff.The tea was acceptable.,but the orange juice was weak.Bring your own marmalade! We had a good dinner in the Grill,with proper waiter service and a good menu. , .

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear YorkshireAviator At Best Western we strive to "exceed our guests' expectations" which appears we have very much done for you. Thank you for taking the time to post your informative review. We're sure our future guests will find these particulars helpful. We hope you took some great memories of the mountains home with you! Sincerely The Best Western Jasper Inn Management Team

"Cozy and comfortable with friendly staff"

4
09/09/2017

We stayed for one night on our recent trip to Jasper. Everything was booked so there was little choice. The suite was pricy but comfortable. We had a bedroom with a queen bed and a sofa couch. Two TV s were handy. Staff was excellent. Location was great although quite a distance from the main centre. The grounds were beautiful. We would stay here again. The restaurant called "the Inn Grill" was exceptional. Staff were great and the food was very well prepared and professionally arranged.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Deb M We appreciate your lovely bouquet of accolades and are pleased to share them with all of our valued employees. Thank you for taking the time post your review which we feel our future guests will find helpful. Sincerely The Best Western Jasper Inn Management Team

"our short stay was fine"

3
07/09/2017

We stayed at this hotel for one night during the labour day weekend. We were in a suite that was half underground. I call it a suite because it had a separate bedroom area and living room area with a kitchenette. The appearance was a bit dated, but everything seemed clean. The bathroom was small with minimal counter space. There was no A/C, but we did not need it. This hotel is very large with lots of units. We thought that the walking distance to the main streets was acceptable (ten minutes).

"Clean, Roomy but Outdated"

3
07/09/2017

With Jasper AB being such a small town, there aren't that many 4-5 star accommodations available - so we just had to make do with what was available. Having said that, Jasper's Best Western was acceptable. We stayed for 3 nights in a 2nd floor 2-floor loft which was relatively clean and spacious enough for 7 (ample enough for the two of us). Even though our unit was clean, the overall unit was outdated and dim. Looking at pictures from other reviews, it was evident our unit was not one of the lucky ones that were renovated... still - it was very much occupiable. There was plenty of parking and a restaurant and an indoor pool conveniently on the premises. There is no a/c but there is a fan - and additional fans are available upon request. Staff was helpful and pleasant. Located 3 blocks in from the main strip - we found it safe and quiet. I feel it was overpriced but we stayed during the high season so we really didn't have a choice but to pay the premium summer rate. Our stay was OK... next time we hope for an updated room - otherwise we will try another hotel.

"You won't be disappointed"

5
07/09/2017

Great staff and amazing rooms! Need a convenient place to stay, this is the place. I am so happy with this hotel. Great little bath and body works soaps. Yummy restaurant next door with a great breakfast that you get a coupon for.

"Sum Improvement, but...."

3
07/09/2017

In my last review a few years ago, I reported that standards had slipped over recent years, I am pleased to say that improvements have been made. The rooms have had a small renovation undertaken, mainly a coat of paint and new carpet. Little has been done to be public rooms, especially the corridors, the carpets are looking very worn. No air conditioning still, not good enough in this day and age, especially given the rates they charge in the summer months. The temperature was in the high 80's when we stayed so no real sleep for 3 nights, very disappointing. When I asked why there was no A/C the reply I received was that they did not wish to affect the environmental impact of the hotel by installing it. Pull the other one. We ate in the restaurant once, food was reasonable, however my daughter asked for the version of burger she wanted, to be served on a brioche bun, rather than the focaccia bread on the menu. The waitress asked the chef if this was possible, not a huge request as all the other burgers were served on brioche buns. The answer came back that the chef was not prepared to do this, so much for customer service. Front of staff were excellent as ever, especially Jessica, who resolved a major error with our booking, it had been cancelled for some reason, in a most professional manner. Well done Jessica. Would I return again, simple answer. NO.

"Great hotel for the price!"

5
06/09/2017

I found this hotel to be really excellent! We stayed in a 2 level kitchenette suite that was very cute and cozy. The room was very clean, bed was comfortable! I would stay here again as well as recommend it!

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear baileeyk We are pleased to hear you enjoyed your stay in our loft suite! Thank you for taking the time to post your review and recommending our property. Sincerely The Best Western Jasper Inn Management Team

"Old without any charm"

2
30/08/2017

It looked like there was a newer wing to the hotel. Inquire about a newer section before getting stuck in the old hotel with tiny, outdated bathrooms. It wasn't just that the bathrooms were outdated, the place was old but also without any charm. The staff was nice!

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear TheGoBird We are disheartened to hear you missed our 'charm' and were disappointed with your room. Although we don't have a newer section per se, the majority of our 143 rooms located in 3 different buildings with a variety of 15 room styles, have been updated. Thank you for complimenting our valued employees. We appreciate you taking the time to post your review. Sincerely The Best Western Jasper Inn Management Team

"Huge room and very welcome pool"

4
23/08/2017

We stayed for 3 nights in August. We had a 2 bed suite with loft. Some people have written negative reviews of this room type so I was concerned but I was pleasantly surprised. Admittedly it was a little old fashioned and a bit dark (the loft room only got light from being a mezzanine style with light from the lounge) but it was clean, really large, had all mod cons in the kitchen and a balcony with a view of mountains and rail road. The hotel was a 10 min walk to the information centre. I strolled down to Bear Paw cafe every morning for a latte and scones so good location. The best part was the refurbished pool area with jacuzzi, steam room and sauna which was very welcome for us all after a day hiking. Even in August this wasn't busy at all.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear juliew107 Thank you for taking the time to post your detailed review. Great to hear you enjoyed your accommodation and our amenities and that you were out hiking in our beautiful area! Sincerely The Best Western Jasper Inn Management Team

"Friendly staff and excellent management."

5
23/08/2017

We stay at BW in Jasper every summer, they treat us like family and we feel right at HOME! The rooms are clean,spacious and enjoy every thing about the the property.(they have a great breakfast buffet) I would stay no where else in Jasper but the Best Western!

"Nice hotel with good pool"

5
22/08/2017

We enjoyed our stay here. Breakfast was busy but a good deal, with a buffet supplying as much as you want of everything. The only disappointing thing is that the majority of the rooms, and the restaurant, have no views - a shame when Jasper is surrounded by Tge Rockies

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Elmac2112 We are sorry to hear of your disappointment in regards to Mountain views. Our Exterior Building, the first that was built, offers the mountain views. Our 2nd and 3rd buildings and Restaurant were built on the interior of our property. Some of these rooms on the higher floors offer a mountain view while others view the garden or back wooded area. Thank you for taking the time to share your comments and pleased to know you had an enjoyable stay and recommend our breakfast buffet and lovely Pool facility. Sincerely The Best Western Jasper Inn Management Team

"surrounded by mountains"

4
21/08/2017

A lovely large 2 room bed sitting suite with sofa bed -- with kitchen facilities . Very comfortable. 2 TVs Staff young energetic and very helpful. Nice atmosphere. Restaurant attached to hotel for easy access.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Tigercatfan2013 We are pleased to hear you enjoyed your stay in our beautiful area! Thank you for taking the time to post your review. Sincerely The Best Western Jasper Inn Management Team

"Comfortable"

3
19/08/2017

We stayed here after a drive up from Banff in torrential rain. The room was comfortable and the WiFi good. The pool, sauna and steam room were very quite. In the case of the latter check they are on before you want to use them as they take a while to warm up

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Tony C We are sorry to hear you experienced a rain storm during your drive on the scenic Parkway. Thank you for taking the time to post your review and let us know of your comfortable stay. Sincerely The Best Western Jasper Inn Management Team

"Best Hotel in Jasper"

5
16/08/2017

We had 2 nights here and wish we'd stayed longer. Excellent hotel with large comfortable, quiet and spotlessly clean rooms, we had a balcony with great view and the icing on the cake was waking up to a wild Elk grazing on hotel shrubbery in front of our balcony in the morning! Staff were fantastic, great restaurant with excellent food at reasonable prices for dinner, breakfast buffet was one of the best we've ever had at a Best Western. Convenient quiet location with plenty of spacious parking, nice gardens and adjacent to forest where you can take a quiet stroll. We will definitely stay here again when in Jasper.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Allon B We are pleased to share your review with all of our valued employees! Thank you for taking the time to post the details of your recent stay that we know our future guests will find helpful. How fortunate to view our lovely wildlife just outside your door and take this memory home with you! Sincerely The Best Western Jasper Inn Management Team

"It was fine"

3
15/08/2017

This was a one night stopover before a long drive. The room was clean and tidy and the beds comfy. It` s a fairly no frills place but ok as a base. Desk staff were kind and helpful. There is a place to eat just behind the hotel which is good if you don`t want to go into town.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear PJGOLF We are pleased to hear your had a comfy stay. Thank you for acknowledging our valued and employees and our popular Inn Grill. We appreciate you taking the time to post your review. Sincerely The Best Western Jasper Inn Management Team

"Just ok"

3
15/08/2017

Stayed here for 1 night during a 2 week tour of Canada - had a 4 berth suite which was just a double bed and a pull out sofa. We had to request extra pillows but were told we should have just used to cushions off the sofa or taken one from the bed. Not the most comfortable of stays, tho room was clean.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear jugz5 Our apologies for the misunderstanding in regards to the pillows. We put 4 pillows on the Queen bed, 2 of which are for the hideabed if needed. We hope you are enjoying your Canadian tour! Sincerely The Best Western Jasper Inn Management Team

"25 years since our last stay"

4
14/08/2017

Pleasantly surprised actually. I was expecting it to be tired but the rooms have been modernized and maintained. Large and spacious, although no closets in the bedroom makes it awkward. Nice sized sitting room and kitchenette.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear B'sbirdhouse We all love surprises especially pleasant ones so we are pleased to read your comments! The one bedrooms are a bit smaller so the closet is located in the entry way with a dresser located further into the room. Thank you for taking the time to post your review and we would welcome the opportunity to host you again before another 25 years. Sincerely The Best Western Jasper Inn Management Team

"Great staff but outdated"

3
14/08/2017

We stayed in the loft room with the kitchen. Hotel was clean and people working there were amazing! Highly recommend the restaurant. Room decor was dated and window was broken. No air conditioning so loft was hot although fans were provided. Sofa bed was extremely uncomfortable and no roll-away beds available. Strong cleaning product odor in room that never went away. Very pricey for what you get.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Kathy W Thank you for acknowledging our valued employees and our popular Inn Grill. We are very sorry to hear of the issues you encountered and that they were not rectified during your stay. Our 2 bedroom suite would have most likely better suited your family but perhaps it was not available at the time of booking. We would welcome the opportunity to host you again in the future with the chance to make amends. Sincerely The Best Western Jasper Inn Management Team

"Good hotel in good location "

3
10/08/2017

Our room was large and nicely appointed with decent kitchen facilities. The hotel is a short walk from the shops and restaurants in town. The facilities are good with restaurant, bar and pool on site.

"Really good hotel"

4
10/08/2017

We had a one night stay in the hotel. Everything was fine and the service was very good. We had dinner in the restaurant. It was a really good dinner we enjoyed in the patio. The breakfast buffet was also good.

"location location location"

4
09/08/2017

We were disappointed we couldn't earn BW points for our stay because we used a third party booking agent (Booking.com) so the hotel gave us vouchers for half-price breakfasts the two mornings of our stay; we did not love being in the basement

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear nancydC9615YR Thank you for taking the time to post your review. We are sorry for your disappointment in regards to the points and your room location. Unfortunately these specifics are sometimes not clear when booking with an alternate agent. We hope you enjoyed Jasper National Park and all the wondrous sites and activities. Sincerely The Best Western Jasper Inn Management Team *** Note for future guests: We have 15 different room types on property and 3 separate buildings. If not reserving directly with us, we suggest calling to confirm the details of your room style and any important requests you may have. We will do our very best to accommodate these accordingly.***

"Very hot upper loft suite but great breakfast"

3
08/08/2017

We stayed in an upper loft suite. Hardly any accommodation choice left when booked. Paid nearly CAD700 for 2 nights, 2 adults, 2 kids for August. Pros: quiet as set back from railway line/Main Street and a bit further out of town Handy kitchenette with 2 ring hob, microwave, fridge, cutlery and crockery and a few other kitchen items Balcony 2 separate sleeping areas Friendly staff Breakfast buffet was very good at the Inn. Dinner was fine too and reasonable prices. They did a kids burger and chips for CAD 9 which my children were impressed by. The pool area is nice for this type of hotel. The water was a bit chilly but you get used to it. The hot tub was great. Cons: Room small and dark for a suite compared to others stayed in, very brown decor. Bathroom tiny. Once the sofa bed was set up and 4 of us plus luggage were in the room there was hardly any floor space downstairs. Sofa bed only a double and old and squeaky! Sofa bed wasn't made up, called reception and told sheet in the cupboard, do it yourself (they did offer to send someone if needed but I can put a sheet on, just annoying when paid so much and tired, they know the kids are coming, are all 4 of us going to sleep in one queen bed?!!) Extremely hot in early August. Had 2 fans but had to actually go out of room to cool down, children feeling unwell in heat in room. It was about 24 degrees outside. Loft room particularly hot. Couldn't see a way to open blind or window to velux. We booked a loft suite to have 2 separate sleeping areas, however the upper loft room is open to the room below, it's just a balcony. Extremely expensive in high season for what you get. 2 smaller rooms would have been better to get an extra bathroom. Can't really recommend it for the price paid vs small room and heat.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Familyhols66 Thank you for taking the time to post your detailed review. We appreciate your acknowledgement of our valued employees and popular Restaurant. Our apologies for your disappointment in regards to the set up of your room. Our 2 bedroom suites would have been better suited to meet the needs of your family, but perhaps they were not available at the time of booking. We are sorry if there was any misunderstanding with the room type and the open concept loft bedroom, which overlooks the living area below. We do not make up the hideabeds so that the sheets stay fresh and as you noted, are always happy to assist in this regard. We have very few days in the summer that reach high temperatures. It does help to open up the patio doors on these 2nd floor rooms. Our room rates are relative to our area and comparable to the other properties in Jasper National Park. We hope your family enjoyed the many fun activities in our beautiful area. Sincerely The Best Western Jasper Inn & Suites Management Team

"Best ??"

3
06/08/2017

Im spoiled apparently. This place isnt even motel 6 in any way shape or form. Canada is expensive compared to what im used to so maybe this is the norm. Everything is old. Beds were bad. Pillows nice. It didnt smell. It was hot and no cooling other than the window facing the parking lot so everyone can look in on you. Well not everyone...just the other guests. I cant recommend this for the price.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Sean E Thank you for taking the time to post your review. We are very disheartened to hear of your disappointment with your room. We are sorry if you missed the new cooling fan provided in the room to assist on our warmer days. It is the silver, round sphere located on the side table, shown in the picture, a different look than a regular fan. Our room rates are relative to our area and comparable to the other properties in Jasper National Park. We do hope you enjoyed our beautiful area and peak attractions. Sincerely The Best Western Jasper Inn Management Team

"Comfortable stay in Jasper"

3
03/08/2017

Stayed here for 2 nights whilst touring the area, having disembarked from the Rocky Mountaineer train. The double room was comfortable, not remarkable, and the bathroom was quite small. The decor in the room was okay, but I thought the hotel corridors were a bit run down and looked like they needed refurbishment. It was nice to have a kettle available as well as a coffee maker so we could make tea. No air conditioning but a modern electric fan was provided. The place overall had a "motel" feel. The housekeeping service was very late on the second day which was a bit inconvenient. Didn't have breakfast here but had an evening meal in the grill restaurant which was reasonably priced and good quality. Overall okay but nothing spectacular.

"IT WAS AMAZING"

5
03/08/2017

Our stay was great. The staffs were awesome and overall we love everything about the hotel and the city. Will love to stay at Best Western in our next visit to Jasper. KEEP UP THE GOOD WORK GUYS, WE LOVE IT.

"Dinner"

4
02/08/2017

Good service over 2 nights nothing was a problem all smiles credit to Emily Restaurant manager No shortfall in expectation good drink variety only shortfall in Canadian wines wide choice of beers and cocktails

"Fun for the whole family! A great resort hotel with a great restaurant close to town"

5
02/08/2017

The Best Western Jasper Inn and Suites is a wonderful resort. The location just a short walk from downtown Jasper is perfect. My kids loved the large stuffed bears throughout the property. The breakfast is a wonderful value and is delicious. Even if I was not staying at the hotel, I would come for the breakfast. The hotel is well maintained, and the grounds were very nice. The flowers were beautiful for the summer. The room is quiet and it was very clean. The kitchenette was well stocked and we used it to cook tacos for lunch one day. My kids loved the sofa bed. The pool is large and fun, with a great wading area for little kids. The large, deep hot tub is comfortable. A great place to have good conversation. The steam room and dry sauna were a great bonus for after the pool. They added to the resort feel. I loved it here. We have been coming for years, and I will certainly return. Hopefully for a skit trip next time.

"Best choice Best Western Jasper Inn & Suites"

4
31/07/2017

Nice, clean place, friendly, professional staff, pool and free parking, a quiet part of Jasper and speed Wi Fi. Can't agree with price a bit overpriced, but it looks like everyplace in "hot" places in National Parks in this region are.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear 245Elzbieta We appreciate you taking the time to post your review and hope you took some great memories of the mountains home with you. Sincerely The Best Western Jasper Inn Management Team

"not worth the price"

2
27/07/2017

We paid almost 400.00 cad per night. The internet was barely there. The linen were not very clean. It was noisy. We like the light through the sky light. It is Jasper but definitely is over priced. July 2017

"Motel feeling"

2
25/07/2017

Very outdated and dark suite with musty smell. Maybe from the 80's.....with a motel feeling. And this is a Best Western? Sorry, even motel rooms along our round trip were better. Pictures on online booking platforms are misleading. Judging from the other pictures, there must be better rooms. For $450 CAD a night I expected more from a Best Western. Very disappointed. (We had 2nd floor room with a loft with 3 single beds and a separate bedroom with one queen bed) I regret cancelling the cabin outside of Jasper which cost less but we wanted to be in the middle of town.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear UTEL_78 Thank you for taking the time to post your review. We are very sorry to hear of your disappointment in regards to your stay. We have 15 different room types, ranging from basic, one bedrooms, 2 bedroom condos or deluxe executive suites. Our pictures on 3rd party booking sites come directly from our website. The pictures closely represent our two bedroom condo units. We would welcome the opportunity to host you again in the future with the chance to make amends. Sincerely The Best Western Jasper Inn Management Team

"Visit to Jasper July 2017"

3
25/07/2017

Our stay in Best Western hotel was mixed : rooms are not really great - if you are looking for an airco - there is none in the rooms. The beds are on the patio, which means that in hot sommer days, the temperature is quite high in the rooms. Room size for 2 persons is OK, if you are with 3 adults, a sofabed needs to be used, restricting the free space in the room. Reception people are friendly, but check your bill (at least I got problems with the correctness). Restaurant on site is really good - we took breakfast and the buffet is definitely OK.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear MBo_Malu We appreciate you taking the time to post your review. Our location in the mountains rarely sees hot summer days. Fans are provided in all of our rooms. Our hideabeds are recommended for 1 or 2 smaller children with other choices of room styles on property for larger parties. Our apologies if you were unaware of this at the time of your booking. Thank you for acknowledging our valued employees and our lovely Inn Grill. Please let us know if there is anything to rectify and/or clarify with your bill. Sincerely The Best Western Jasper Inn Management Team

"Average Hotel/Motel in a Beautiful Town"

3
23/07/2017

We rented 2 suites for 3 nights while in Jasper. As we had 7 people to accommodate, suite like accommodations appealed to us and that is why we chose the Best Western as well as the fact that it had good reviews on Trip Advisor. We arrived and checkin was smooth. Our 2 suites were in 2 different buildings. We chose the suite with a full kitchen; this suite was in the front building. This building seems to be older and the decor was certainly more dated. The suite was clean; the full kitchen was tiny and it was fine for breakfast or to make a lunch to pack for hiking. Although there was a full stove, it would have been tough to cook a dinner in this kitchen. There was a fireplace that would have been nice to use in the winter. Our adult kids had a 2nd suite in a back building; this was a newer unit and seemed more updated. The internet worked well. The location is good; a few blocks to walk to town and parking is ample. There is a discounted breakfast if you are part of the Best Western Club. All in all, it was fine for 3 nights; adequate, but not fancy.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear JEZACA We appreciate you taking the time to post your review. We have 3 different buildings and a variety of 15 room types on our property. The building in which you stayed was the 1st to be built. The one bedrooms in this building were recently renovated with the two bedrooms scheduled for renos this coming October. We are pleased to hear all was fine and you enjoyed our beautiful town! Sincerely The Best Western Jasper Inn Management Team

"BW Jasper Inn"

3
23/07/2017

We rate this hotel as moderate primarily due to the outdated rooms and limited amenities. For family travelers, it does have laundry facilities on site. If on a road trip, and delayed for some reason, cancelling prior to check-in time is not accepted.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear 940sylviaw Thank you for taking the time to post your review. Just to clarify, our cancellation policy is 3 days prior to arrival. We are flexible with this accordingly, for example, due to the road closures connected with the recent fires. Sincerely The Best Western Jasper Inn Management Team

"Better then expecting "

5
20/07/2017

Huge room with a two person spa tub (bless) very clean and tidy. No air condition, but supplied with a large fan and by opening the balcony door we had the most beautiful natural cooling system. Really no need for air conditioning system. Dined at the restaurant for dinner and breakfast. Great food wonderful staff and really knowledgeable when we asked about local wines. We asked for a staff member to call us a taxi. Instead they jumped in the car and took us into town and picked us up again. Going above and beyond. Really great stay highly recommended

"Comfortable clean and reasonably priced"

4
18/07/2017

We had a good stay at the hotel. The staff were friendly knowledgeable and helpful when we checked in. The room was clean and comfortable and had everything we needed for our stay. The restaurant attached to the hotel made good food too and we would recommend eating there. The only element that I would mention is that the hotel is situated on the edge of the main town area at least 10 mins walk from town shops and restaurants.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Sacha W We appreciate you taking the time to post your review and pleased to hear you had an enjoyable stay. Although we are situated 10 minutes walking distance to the heart of downtown Jasper, the upside is the quiet location we offer with the wooded area behind our property. Sincerely The Best Western Jasper Inn Management Team

"A better Best Western Hotel."

5
17/07/2017

We stayed at the Best Western Hotel in Jasper, Alberta, Canada recently. It is the finest Best Western Hotel that I have ever stayed at. Good location in the town of Jasper and near many things to see and do, great service and a very comfortable room. The staff was friendly and helpful also. I give this hotel 5 stars.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Joe H We are delighted by your 'Stellar" rating and pleased to hear you enjoyed your accommodation and friendly service from our valued employees! Thank you for taking the time to post your review! Sincerely The Best Western Jasper Inn Management Team

"Wonderful Stay with the Family"

5
16/07/2017

We went to Jasper for the weekend with several family members for a spontaneous trip and were extremely pleased with the accommodations. The hotel staff was extremely pleasant and friendly, the check-in was quick and easy. All the rooms were clean and comfortable. Our room was the Cedar Suite and was a beautiful room and we would love to stay there next time we visit.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Krysta B How nice to be able to get away for a spontaneous family trip! These are the important things in life. We appreciate you taking the time to share your review and look forward to the opportunity to host you again in the future. Sincerely The Best Western Jasper Inn Management Team

"Best of the Best Western we had experienced"

5
16/07/2017

Very nice folks, 2 floor suite room is very clean, very comfortable. Near downtown. Kids love the indoor swimming pool. The breakfast buffet is serviced in restaurant with only $6 for age above 12. It's not a simple breakfast like other hotels.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear chengshengh Thank you for taking the time to post your review of your recent stay! Great to hear you experienced 'The Best' with us! We know our future guests will find this information helpful. Sincerely The Best Western Jasper Inn Management Team

"Rooms are in poor condition - stay elsewhere"

1
12/07/2017

We stayed in a 1Q room with 3 twins in loft room. Room was in a very sad state of disrepair and needs refurbishment. Pictures online look much better than reality. Pros: located in Jasper, front desk worker was pleasant at check in and check out, room was spacious. Cons: Pretty much everything else. Room seemed dirty, bedroom with 1Q was barely big enough to fit the bed, room seemed dirty, had ants, view was the tour buses parked in front of hotel next door, walls all scuffed up, 1 bathroom that was not in very nice condition, couch appeared to be dirty, kids said twin beds were not very comfortable. Breakfast was okay but nothing special. It was not a good value for the money as paid $380 CAD. I would not stay here again even if had a free night. Highly recommend staying somewhere else.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear STLfamilyfun We are very disheartened to hear of your disappointing stay. Please contact us directly as we would welcome the opportunity to discuss this further. Sincerely Shawnee Janes Wilson General Manager 1-800-661-1933 The Best Western Jasper Inn Management Team

"Good hotel, but no AC in the rooms."

4
11/07/2017

Due to unseasonally warm temperatures (+30 C), the room was extremely uncomfortable to sleep in, as it had no AC. We've stayed here many times before, but always in the winter. Otherwise the hotel is good. The staff is always very friendly. The value was poor though, as we ended up paying high season rates ($340/night).

"Rockies road trip"

4
11/07/2017

Had large room on first floor which was very comfortable and we'll appointed down to lovely cuddly bear in each room. No lift or Aircon which is a bit of a downer but large fan provided inroom. Are in restaurant for a couple of dinners and breakfast each morning both proved to be exceptionally good.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear pkirby246 We are pleased to hear you enjoyed your room and cuddly bear along with our lovely Inn Grill Restaurant. Thank you for taking the time to post your review. Sincerely The Best Western Jasper Inn Management Team

"A wedding to remember"

4
10/07/2017

We had our wedding here in Jan. We only saw pictures on line as we live 4 hours away so we crossed our fingers and hoped for the best. We couldn't have gotten a better location for our small quaint wedding. 35 guests, spacious room to dance & not needing to worry about the bar tending was great. After the wedding we found out a lot of the guests complained their steaks were raw and not cooked how they asked. They catered to guests diets and allergies with no hassle which was another God send.

"Comfortable stay at very good hotel"

4
10/07/2017

Three night stay whilst touring Canadian Rockies. Very large top floor room with good facilities. Slight downside no elevator or air con but excellent fan supplied which helped as high temperatures experienced. Friendly staff and excellent restaurant which served good hearty food and plentiful breakfast. Room not cheap but nothing is in Jasper.

"Berg Lake hike"

5
06/07/2017

My daughter and I stayed at the Best Western like I always do. The staff, food and overall service is exceptional. The hotel is a short walk from downtown and is in a quiet location. There is a hiking trail behind the hotel which leads to Pyramid Lake and the outskirts of the town. Great for walking pets.

"Jasper stay"

3
06/07/2017

Alright stay but not cheap that's for sure. And no A/C is a big turn off as room was hot that night so had to keep all windows open, then of course there was some outside noise. Location was decent. Really good breakfast!

"Perfect hiking get-away hotel in Jasper"

5
06/07/2017

We have stayed at the Jasper Inn many times in the past. Now that it is a Best Western the room have been redone. The bathroom, kitchen appliances, TV, etc were all new. The décor was refreshed and looking great. I will stay there again.

"Hidden Gem "

5
05/07/2017

Warm & welcoming.... check in was 4pm & our room was ready at 12 midday. We were driving & lots of free parking right out front of the room. Free WiFi, modern bathroom, huge self contained kitchen & lounge with fire place (which looked amazing but we didn't use cos it was summer & the temp was temperate / cool), comfy bed & fluffy pillows!!! Amazing onsite restaurant (buffet breaky was incredible for $12).

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear cafitzy Thank you for posting your informative review of your recent stay. We know our future guests will find these details helpful. Great to hear you enjoyed our lovely Restaurant, voted top 10 out of 70 in Jasper. Sincerely The Best Western Jasper Inn Management Team

"Fabulous place"

5
05/07/2017

This hotel offers quality service and amenities. Location is good, off the highway and quiet. Excellent pool and hot tub. Menu choices in restaurant were limited, but overall was ok. Courtyard is fantastic. Spent the whole evening on the balcony with the most wonderful lady in the world, my partner, and a great bottle of wine. Couldn't ask for more.Can't wait to do it all over again.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Kermit B We are pleased to hear you enjoyed a romantic getaway to Jasper and we were your hosts! Thank you for taking time to share your experience. Sincerely The Best Western Jasper Inn Management Team

"comfortable suite but nothing fancy"

3
28/06/2017

the Inn & Suite is very much what you're expecting - a full service kitchenette, double bed, average shower. We wanted to stay in Jasper for one night and the only thing we could find for a somewhat decent prize was the Best Western Inn & Suites, but then we realized we were barely in the room so the suite amenity was really not needed. I would recommend this place for families or larger groups who are thinking of staying in Jasper for a couple of days to fully enjoy the amenities and service. Staff was friendly.

"Pleasant surprise after reading reviews"

4
28/06/2017

We had a decent size suite. The room had a queen size bed and a kitchenette which was a good quality. Most equipment was available. The only negative was that the carpet was dirty and need replacing. It was ripped in places. In a good location, with a short walk to supermarkets

"hotel room"

3
28/06/2017

The price of $300 per night seemed very high for only one queen bed. We made up the fold out couch, however, that made the room very crowded. The bed linens were an ugly brown color, so it was difficult to tell if they were clean or not. The room was great if one wanted to cook your own meals, as it had a kitchen, bar and stools.

"Well overdue for a refurbishment"

2
27/06/2017

We are a family of 5, travelling with 2 other couples. We booked a 2 bedroom loft suite. Whilst our options are limited with 5 people, the rooms in this category are well overdue for an update. They are very dark, only 2 very dim lamps in the bedroom. Bathrooms are TINY and very dated. For a room that could accommodate up to 6 people the bathroom is completely inappropriate. You don't even have enough room to have 2 people at the vanity at the same time. So you are then forced to use the mirror in the bedroom but the lighting is so bad this also is not a real option. Both of our friends got upgraded into the Maligne suites which were A VAST IMPROVEMENT. you couldn't even compare heir rooms with ours - it was like stepping into a different hotel. The living area is ok. The master bed is also very small and quality of mattress questionable. The loft area for the 3 kids in 3 single beds was good. The restaurant was fine for breakfast. Staff were pleasant and the hotel is walking distance into town, but I would certainly suggest choosing another hotel in Jasper rather then be allocated rooms in the older part of the hotel.

"Nice place"

4
25/06/2017

On site restaurant is good and easy for dinner. We did not have breakfast there. We had a big room with mountain views . The bed was very comfortable with nice bedding. Small refrigerator was handy for our traveling food.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear N141200janew Thank you for taking the time to post your "Nice" review. We are pleased to hear you enjoyed your room, The Inn Grill and beautiful mountain views and hope you took some great memories home with you! Sincerely The Best Western Jasper Inn & Suites

"Great"

5
22/06/2017

When we pulled up outside we didn't know what to expect but the staff were fantastic, rooms amazing, location perfect. The room was very spacious and had cooking facilities, large bathroom, log fire and comfy sofas. The town has supermarkets, restaurants and plenty of bars but we found we ate in most nights as it was a lot cheaper and really comfy, and we were exhausted from our exploits. It's a great location, close to the jasper skytram, loads of lakes and raft tours. Your really in the heart of town but it's not noisy. There's plenty of on site parking. We found best western great value for money with a great location.

"Perfect For a larger Group"

4
19/06/2017

With 5 of us travelling together and each wanting their own bed,, our options were limited. The loft suite here worked very well. It has a queen bed is a separate bedroom a hideabed what is remarkably comfortable, and 3 single beds in a loft. EVeryone slept well and the beds were comfortable. The kitchen was small but well equipped and we actually made dinner here. The one down side was having only 1 bathroom for 5 people but we managed. It is an older hotel but not run down. We found everything to be clean and there were lots of towels. The shower worked well. Jessica at the front desk was exceptionally helpful pleasant. Joe-Peter helped us with our luggage and was accommodating. We would stay here again. It is one of the hotels furthest from the train tracks and off the main road.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Dinolady Thank you for taking the time to post your review of your recent stay with us. We all take pride in our property and are delighted to share your comments with all of our valued employees! We strive to provide appropriate accommodation accordingly and happy to hear that you found yours perfect for your group! We look forward to hosting you again in the future! Sincerely The Best Western Jasper Inn Management Team

"So so breakfast"

3
19/06/2017

Food quality was pretty good, but most things were cold. For $13 for a breakfast buffet, you would expect more selection. The only selection of eggs for instance was scrambled. Don't think we will rush back.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Peggy M Thank you for taking the time to post your review. We are sorry to hear you experienced cold items on our breakfast buffet. For future guests, the buffet we offer provides a variety of juices, cereals, porridge with condiments (dried coconut, raisins, homemade granola, banana chips) milk and non-dairy milk, variety of yogurts, variety of fruits and a bowl of fruit salad, croissants, pastries, muffins, artisan breads, wholewheat, white, gluten free, bagels, jams, peanut butter, cream cheese, nutella, hash browns, bacon and European sausage, dijon mustard, 2 kinds of scrambled eggs, one plain and one with cheese, peppers and onions, salsa, waffles or pancakes, fruit compote, whipping cream and Canadian Maple syrup, and boiled eggs as a 2nd option, coffee, tea. We would welcome any suggestions of additional breakfast items that our guests may enjoy. Sincerely The Best Western Jasper Inn Management Team

"Great Stay at Jasper Best Western!"

5
17/06/2017

We spent two nights here in early June and could not have been more pleased. We booked a suite and, to our surprise, were placed in the Elke Sommer Suite. I cannot speak about the motel-type rooms on the property, but the suite was awesome: plenty of room, nice balcony, large bathroom with hot-tub, comfy bed, clean and quiet surroundings. The hotel is convenient to Jasper town center but far enough away to give you peace at night. There is a restaurant on-site that is good, although the server was overworked by the number of patrons and the lack of staff when we ate there. That did not diminish our enjoyment of our stay. We would definitely return.

"Old and Musty but great people"

2
17/06/2017

Great people that try to make your stay the best. Room was dark and musty...bed not comfortable...breakfast buffet was all they served the day we ate at BW...not good/cold/not tasty. Layout of room was poor/odd. No A/C...box fan was in the room for use. We never tried the restaurant again after our first let-down with our breakfast experience. Bathroom appeared clean and functional overall people were good and helpful facilities lacking

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear William C Thank you for taking the time to post your review and offering accolades to our valued employees! We are very sorry to hear of your disappointment in regards to our Studio suites which were updated only two years ago and offer the large picture window. Our apologies for the issues you experienced with our breakfast buffet and unfortunate you didn't try The Inn Grill in the evening as it is rated top 10 on Trip Advisor out of 70 restaurants in Jasper. We hope to have the opportunity to host you again in the future with the chance to make amends. Sincerely The Best Western Jasper Inn Management Team

"Great location, nice property, fantastic restaurant "

4
14/06/2017

There are newer, fancier and pricier hotels in Jasper, but you will not find one with a more attentive and friendly staff. The rooms are a bit dated, but perfectly clean and comfortable. The property is very well maintained and pretty. The pool is very nice and the pool area is kept clean and tidy. The staff at the desk was very helpful regarding sightseeing advice and local attractions. The housekeeping staff is very efficient and responsive. The jewel, however, is the restaurant on site. There is NOTHING on the menu that isn't delicious. The can't miss items include the lamb porterhouse chops, the bison meatloaf with bacon and goat cheese, and the Saturday prime rib. The breakfast buffet is very nice too. If you don't feel like sitting down to eat, have the Inn bake you a pizza - some really nice selections.

"Great Stay in the Rockies"

4
14/06/2017

The hotel in central jasper but on a quiet street away from the main drag and the rail terminal. The onsite restaurant was great. We chose a Queen loft Suite which was great, plenty of room and good facilities. the only issue was that it gets very hot up in the loft (bedroom), and opening the skylight only has a minimal effect. In summer this can be uncomfortable. As others have said this hotel is very expensive for what you get but that is true of a lot of places in Jasper.

"Expensive for what it is"

3
13/06/2017

Motel style hotel. Rooms we stayed had no view. Rooms unexplainably too hot with only option to open windows when freezing outside. Jasper is expensive but one feels there should be better value elsewhere.

"Very pleasant stay"

4
09/06/2017

We had a very pleasant stay at this hotel. Staff are friendly, the rooms spacious, clean and comfortable, couldnt ask for anything more. There are only a couple of streets in Jasper so a short walk to the town centre. We ate at the hotel restaurant which was excellent.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Coltonvic Thank you so much for sharing your Pleasant stay! We hope you took some great memories of your holiday home with you. Sincerely The Best Western Jasper Inn Management Team

"Remodeled"

5
08/06/2017

Looks old from the outside, so I wasn't expecting much, but it was nicely remodeled on the inside. Bed was comfortable, and the kitchenette was nice to have, though I only used the refrigerator, other hotels/motels didn't even have a mini-refrigerator. I'd stay here again.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear M M Thank you for taking the time to post your review and appreciate you acknowledging our renovations. Although we are not a new property, we take pride in its condition with ongoing updates throughout. We welcome the opportunity to host you again in the future. Sincerely The Best Western Jasper Inn Management Team

"Good all round place to stay"

4
04/06/2017

We stayed here for 2 nights as part of our Canadian road trip. Everything went very well, good checkin experience, convenient parking, and a well equipped room with everything we needed. We also ate in the Inn Grill on one night and it was good. Also we had the buffet breakfast twice and it was good too.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Ashley A Thank you for taking the time to post your review and share your comments. We hope you captured some great memories of your stay in Jasper National Park. Sincerely The Best Western Jasper Inn Management Team

"Very average"

3
01/06/2017

We had a lead in room with 2 double beds. I found the room very basic and a little outdated, yet it provided all the basics needed. It is also a little far out from town, perhaps a 5 minute walk through the suburbs. Didn't try the breakfast so can't comment, however we did enjoy the sauna and pool facilities. If the price is right i would consider staying again, simply to save money as it offered all basics needed.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear leahhh17 Thank you for taking the time to post your review. We are sorry to hear you didn't have a chance to try our Restaurant. We do a lovely full hot buffet breakfast for $12.95 and our Inn Grill is voted "Top 10 on Trip Advisor". Our quiet location, a 10 minute walk to the heart of Jasper, offers frequent animal visits in the wooded area behind our property. We hope to have the chance to host you again in the future and perhaps for you to try one of our other 15 different room types. Sincerely The Best Western Jasper Inn Management Team

"Hotel which offered a balcony to view the Northern lights"

5
01/06/2017

We stayed here for 3 nights. Not only the rooms were large spacious but it also had a balcony which offered an excellent view of the Northern Lights ( you need to be lucky as it is natural occurance). Staffs are extremely courteous and helpful. Food is also very nice. Centre of the town is about 10 mins walking. There are plenty of hotels around Best western which has good restaurants as well. From the hotel a taxi will cost $8 to $10. We had a very enjoyable stay here.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Subhro S We appreciate you taking the time to post your review and know our future guests will find this information helpful. How lucky to be able to see those amazing Northern Lights during your stay! We hope to have the chance to host you again in the future. Sincerely The Best Western Jasper Inn Management Team

"Worst nights sleep in dated h(m)otel "

1
01/06/2017

We stayed in this hotel for two nights. I have to say they were the worst nights sleep I have had in the last decade. The bed was uncomfortable, the room unventilated and there was the sound of rodents scratching in the walls or floor. From other reviews I get the feeling there may be a difference between some of the rooms and the one we stayed in. We were on the ground floor and on entry the room was very hot. We were not visiting in the height of summer. The windows did open but as the ground floor is lowered this is directly into the car park. The room was superficially clean but had a deep dust smell that felt like it needed a deep clean and airing. Wifi worked well and bathroom had everything you would expect. I'm not a fan of the brown colour chosen for the walls but that is just my taste. I was really tired when we got there after a long day of hiking so collapsed into bed. The mattress was very soft in the middle so ended up rolling into the middle disturbing sleep. We had the fan on to keep us cooler. However with that droning noise and the loud fridge sleep was going to be hard. Then in the early hours scratching started from in the walls somewhere. While we did want to get close to nature on our trip to Canada I didn't want it in our room. In the morning I complained to the reception and they said they would look into my problems while we were out that day but had no other rooms at that point. When we got back the room had been made up in the usual way but no evidence of them making any effort to resolve our problems which then occurred again the second night. On checkout the next morning the same girl on reception asked if everything was alright the next morning, seemingly completely to have forgotten our issues. In an English way and not wanting a scene when we were leaving I just left it. If you do end up in the hotel make sure you get one of the better rooms that some people seem to like. Otherwise it will be a long restless night!

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Martin_Kingscross Thank you for taking the time to post your review. Our sincerest apologies for the issues you encountered during your stay. We have addressed all points as noted. Should you be travelling in our area in the future, we would welcome the opportunity to make amends. Sincerely The Best Western Jasper Inn Management Team

"tired in need of a revamp"

3
29/05/2017

The hotel is old & needs an update. The room smelt of smoke when we first entered. There is an open fire which was probably used recently however we suspected that there had also been a smoker. The smell is probably in the fabric of the curtains & lounge. There is no air con so it was a bit stuffy so it could get really hot in summer. The breakfast was included. It was adequate with the usual offerings. I think the restaurant is closing soon so breakfast may not be included in the future. Overall it was a comfortable stay. Jasper is very small & the hotel is well located within walking distance.

"Not for seniors"

3
29/05/2017

Hotel overall average in terms of room etc, but is not configured for seniors, especially those with mobility issues. Too many stairs to navigate with heavy bags. Restaurant attached to hotel is good.

"May Long Weekend"

4
24/05/2017

Not only did the sun shine everyday, we had a lovely stay. The newer part of this hotel is where we prefer to stay and we find the rooms spacious and very bright. There is a marble washroom with a wonderful shower and Jacuzzi bath for 2. We asked for early check-in and a micro-wave and received both. The restaurant is rated in the top 10 in Jasper and is very good. We also enjoyed the pool and hot tub. Overall, a wonderful time!

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Laura W Thank you so much for your review! I think we were all surprised by the beautiful weather for May Long where we usually are given rain and/or snow. We didn't receive the snow until May 24, however it didn't last long. We are happy to hear you enjoyed your room and weekend with us again! Sincerely The Best Western Jasper Inn Management Team

"Second time staying here"

5
24/05/2017

Great location a few blocks from downtown. Nice size rooms and suites are available. They have a restaurant on site. The hotel has the feel of a mountain chalet and delivers on great hospitality. Even though a few blocks from downtown, you will enjoys walking through the neighborhoods and seeing the beautiful cottages.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear 78Dave We appreciate your recent review and pleased to hear you enjoyed our quaint little mountain town. We hope to have the chance to host you again in the future! Sincerely The Best Western Jasper Inn Management Team

"Great place to stay!"

4
23/05/2017

Excellent location, friendly staff. Lots of room for families and groups. Walking distance to all the shops. The pool, hot tub, sauna and steam room are very nice. We have stayed there 4 years in a row, and will continue to make this an annual trip.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear 868lori We appreciate you taking the time to post your review and know our future guests will find this information helpful as well! We look forward to hosting you again for your annual trip. Sincerely The Best Western Jasper Inn Management Team

"Great Stay in Jasper"

5
23/05/2017

We reserved a "romantic" loft suite online but found that it was not suitable due to my husband's mobility issues. Staff were extremely helpful providing us a replacement suite and moving our luggage even before we had time to move our car. The unit in which we stayed was clean and comfortable. Loved the restaurant and lounge, but due to the cool weather we were not inclined to walk outside to access the pool and hot tub.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Elsy T Thank you for taking the time to post your review. We are pleased to share your comments with our valued employees and happy to hear you enjoyed a 'romantic' getaway with us. Sincerely The Best Western Jasper Inn Management Team

"most beautiful little town on earth!"

5
23/05/2017

our stay in the most beautiful little town on earth was definitely enhanced by our stay at the best western jasper! While the Inn is unassuming from the outside, it is awesome from every other aspect! we stayed in a one bedroom with loft and fireplace and kitchen. we instantly set up as if at home...ample space, friendly service and great pool and hot tub was welcomed after days spent skiing, hiking and mountain biking. loved coming home to a housecleaned room after our day's activities..and the bonus was a free fire burning log each day for a relaxing fire every evening. the inn was also walking distance from all jasper (town) has to offer.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Robin M We appreciate you taking the time to post your review. We feel very privileged to live where we do and delighted to hear you share our sentiments. If you are travelling in our area in the future, we would welcome the opportunity to host you again! Sincerely The Best Western Jasper Inn Management Team

"Clean and spread out"

4
18/05/2017

Stayed in March 2017. The rooms are good, not modern or anything but definitely not disappointing. Most importantly, rooms are clean. Parking was not a problem. The staff is very friendly. We did not try the in house restaurant because we have other Jasper favorites that we like to visit when we are in town. I will be using this hotel plenty more times in the future.

"Tour Bus Driver"

4
16/05/2017

Very nice and clean Hotel and a great Restaurant, however I was missing the typical complementary breakfast. If you have to leave early in the morning it's sure nice to be able to have a cup of coffee and a little something to eat. No offensive so, the people are great, helpful and friendly

"Great hotel"

4
16/05/2017

We stayed here for one night Mother's Day weekend. Our first room was right above a smoking area and we had requested a room away from any smoking or pets due to severe allergies and asthma. The lady at the front desk was very quick to get us a new room away from smoking and a no pets room. It was an upgrade so was a lot bigger. We didn't really need the extra space but the gesture of offering a nice upgrade definitely was appreciated. The rooms were very clean. My daughter absolutely loved the jacuzzi tub! The pool was nice. The location is great. All the staff we encountered were very nice! Overall a great stay!

"Great value"

4
10/05/2017

We stayed in Jasper for a couple of nights as part of our honeymoon, initially our travel agent made a error with the booking and we were booked into a room with two separate beds. We were not too fussed and made a joke about being on our honeymoon and they upgraded us to a really nice room (thankyou). The staff were fantastic, the restaurant food was surprisingly awesome and the hotel is close to town. The only issue we had was the temperature in the room which was hot even on the lowest setting. Besides that we highly recommended staying there!

"Character in the Rockies Right in town"

4
10/05/2017

This hotel makes a good all season hotel, great in the summer and perfect in the winter. Being located right in town is great as amenities are always nearby, and of course, all the adventure and things to do aren't ever too far away in Jasper, so this hotel makes a great 'base camp'.

"Could be friendlier but did the job"

3
09/05/2017

At the last minute we had to bring our small dog with us, which required us to pay a pet fee, and also pay an additional amount to upgrade to a "suite". This was of course fair and we were happy to pay for the pet privilege, and have a nicer room. However this meant that there was only one bed and 2 of us had to sleep on a fold out couch. The sofa bed was quite comfortable, however it was very cold in the room (even after turning up the thermostat). There were no extra pillows provided and only a sheet and a thin blanket for the sofa bed, but the bed in the suite had a soft, heavy duvet so we assumed there had simply been a mistake. Upon calling the front desk to ask where we perhaps might find our linens we were very rudely told "we get what we get" and that the only pillows we had access to were the ones on the only bed. So we spent 2 very cold nights with our blanket on the sofa bed and sharing pillows around. I wish we had known this in advance and would have arranged a different room style or not brought our dog. Or at very least I would have brought a blanket with me. The suite otherwise was quite nice, and had a fireplace, and kitchen filled with dish ware and all cooking necessities, even dish soap!. Also they provided a fun package for our dog that included treats, poop bags, and a tennis ball, which was very thoughtful. Additionally the pool area was very lavish, and it was nice to spend time in. As well, towels for the pool were provided.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear kararachelle, We appreciate you taking the time to post your review. We are happy to hear we were able to accommodate your last minute change and welcome your whole family including your fur friend. All of our one bedroom suites are fully equipped with extra linens for the pull out sofa, our apologies for the miscommunication as it would have been our pleasure to provide you with additional pillows as well as a duvet. Your comfort during your stay is of utmost importance to us. We do hope to welcome you back in the near future. Best Regards, BW Management Team

"An excellent deal in a expensive town"

4
08/05/2017

The Jasper Best Western is getting a little dates and could use some room refurbishment, but remains an excellent deal because of the in room fireplaces. The staff are extremely helpful, our housekeeper left us a friendly note. and the hotel is well located. The hotel restaurant is quite nice and is the place if you are shattered after a day of travel. The Best Western web site doesn't understand the room layout, so our rooms were not quite what we hoped, but were still nice. Just call the hotel directly to book a room.

"Comfortable and Cosy"

5
05/05/2017

Within walking distance from the town of Jasper, Best Western Inn and Suites is a beautiful getaway. Rooms are very spacious and have exceptional mountain views of Jasper National Park. Very clean and staff are very helpful and friendly.

"Basic but Comfortable "

3
03/05/2017

Only stayed here 1 night so did not use all the amenities offered. The rooms are good size, clean and beds are comfortable. Be mindful there are no lifts so must use stairs. For those driving there was plenty of parking spaces at the back. The hotel was further from town than some of the other hotels so if being more central is important look elsewhere, however it's only about 15 mins walk tops.

"great mountain get away"

5
02/05/2017

We had a great stay. We came to Jasper to help our son and his family move to Jasper. He stayed there from his work booking him there, and our son knew we would be very comfortable staying at this hotel And he was right. Jasper was warm and friendly and the hotel reflected that through out our stay.

"Jasper Ski Trip"

3
26/04/2017

Good clean easily accessible hotel for families . Has OK amenities . Downside for normal adults with or without children is their strict no alcohol(water only) policy in the pool hot tub area. After a day skiing, there in nothing better than a dip in a pool or hot tub with a relaxing beverage and next time I would stay at a hotel that allows this.. Their present policy does nothing to prevent use of the area by people under the influence .

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear Gary F Thank you for taking the time to post your review. We appreciate your family recommendation. Alcoholic beverages are not allowed in any of our public areas due to legal licensing policies. We do our very best to provide a safe and welcome environment for all of our guests and monitor our public areas in the event there are any issues that may arise. If any liquids other that water are spilled into the pool waters, it affects the PH balance and we have had to shut down the facility in the past due to this. Our understanding is that other hotels in our area adhere to the same policies as we do. We trust your understanding in this regard. Sincerely The Best Western Jasper Inn Management Team

"Good stay"

4
25/04/2017

This was our first time staying at the Best western Jasper. We had a good stay. We had a room with a kitchenette, 1 queen bed and a living room with a sofa bed. We had our 2 toddlers with us. The good: the room was well equipped, nice pool, friendly staff, and very clean. The room was nice as well. The bad: the parking lot is small and always quite full which made it a long walk with a bunch of bags, there was not AC which wasn't to bad in the spring but I think it would be horribly hot in the summer even with the fan, and the bed wasn't very comfortable (every best western I've stayed at his amazing beds and this was not!). We didn't try the restaurant but the menu looked good. Over all we had a good stay and we would stay there again. It was good for families and is pet friendly.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Dear NGolamco Thank you for taking the time to post your review. Our apologies for your disappointment in regards to parking. Land is a hot commodity and Parks Canada will not be opening up any land in this regard. We do offer overflow parking on the front of our property and have employees available to happily assist with luggage. Although we do not have A/C on property, there are very few days during the summer months that reach high temperatures and it tends to cool down in the evenings. We are sorry to hear of the issue you experienced with the bed and will have this addressed. We hope to have the opportunity to host you and your family in the future and the chance for you to try, our Restaurant, The Inn Grill, rated top 10 on Trip Advisor. Sincerely The Best Western Jasper Inn Management Team

"Enjoyable"

4
24/04/2017

Great location, the 1 bedroom suite was renovated and was very nice and cozy. Enjoyed having the kitchenette saved on eating out. Kids enjoyed the pool and very close to walk to downtown, and the hockey arena.

Manager61073, Manager at Best Western Jasper Inn & Suites, responded to this review
Hello JRPJWilliams We are pleased to hear of your enjoyable and cozy stay. We look forward to the opportunity of hosting you again in the future. Sincerely The Best Western Jasper Inn Management Team

"Pet-friendly, Great Staff, Thumbs-up all around"

5
20/04/2017

This place hits the "C"s we need - Clean, Comfortable, and Convenient. Extra marks for two things that don't always come to mind with hotels in this range - Classy (staff) and Charming (real, old school fireplaces... how mountain-y is that?!) With the place filled with young, excited hockey players and their demanding, kinda jerky parents, the staff at the front checked us in quickly. We also overheard the interactions with others, and commented later that they were diplomatic and kind, despite being hounded by those guests about nonsense (pro tip: A "block" of rooms means a group under a reservation, not all 20 of you get side-by-side... but hey. You do you, hockey-dads.) A bit of the running-children thumpity-thump in the morning, but nothing more than one'd expect with the teams, didn't last long and not terribly off-putting. And that's from someone who really dislikes those kind of things! Might hesitate in summer due to no A/C, but it sounds like you can get a fan, so that may work for some. We didn't need it with the current weather, so no problem for us! All in all, we'd happily stay again.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Cypherson We appreciate you taking the time to post your review. We all enjoyed your use of alliteration in describing your recent stay with us and look forward to hosting you again in the future. Sincerely The Best Western Jasper Inn Management Team

"Destination wedding"

5
20/04/2017

We were attending a wedding and the hotel staff went above and beyond to assist with everything. They assisted with any and all requests we asked of them and even provided additional touches to make the event even more special. Very impressed with staff and facilities.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear maryrW9571NF Thank you for sharing your experience. We were honoured to host this special wedding and delighted that everything went smoothly with even the sun shining upon their ceremony. We are happy to share your compliments with all of our valued employees! Sincerely The Best Western Jasper Inn Management Team

"An Excellent Place to Stay"

5
18/04/2017

We would highly recommend this hotel. I'm noise sensitive and even though the hotel was at capacity, it was silent at night. The staff was professional and welcoming, went out of their way to accommodate us. The loft room was awesome. Try the hotel restaurant - the buffet breakfast is excellent!

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Cheryl T Thank you for taking the time to post your "Excellent" review. We are delighted to hear that you enjoyed a quiet stay in our awesome loft room. We hope to have the opportunity to host you again in the future. Sincerely The Best Western Jasper Inn Management Team

"Good"

4
16/04/2017

Parking was difficult, small over crowded lot. I had lots of luggage and had to carry it a long way. More hangers in the room would have been helpful. As well as a full sized fridge. Ultimately the hotel was above average otherwise.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear gabrielles756 Thank you for taking the time to post your review. Land is very special in a National Park and although Parks Canada does not allow any land to open up, we're quite sure if we could you would not want us to 'Pave Paradise to put up a parking lot'. Overflow parking is available on the front of our property during high occupancy. We do offer luggage service to our guests and are always happy to assist. Our apologies in this regard. A quick call to the desk for extra hangers would have been addressed right away. We are here 24/7 and want to make our Guests' stay as pleasant as possible. We are pleased to have you rate us as "above average". We hope to have the opportunity to host you again in the future and the chance to make amends. Sincerely The Best Western Jasper Inn Management Team

"Prices are high"

3
16/04/2017

Would like to see lower rates, hotel outside updated at least and include breakfast but there are many plusses to this aged hotel that has seen better days I like the fire places and spacious rooms. There are definitely worse in some other hotels in Jasper. If the price was lower it would be a comfortable fit. I am not poor but have stayed at many best westerns and this one seems overpriced for it's location.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Russell D We appreciate you taking the time to post your review. As we have a full service Restaurant, we are pleased to offer a full hot buffet breakfast for a price of $12.95. If we did not have a Restaurant on property, we would be required by Best Western to offer a complimentary Continental Breakfast. We are sorry to hear of your disappointment in regards to the price. Our room rates are reflective to our area and comparable to the other properties in Jasper National Park. Sincerely The Best Western Jasper Inn Management Team

"Best Western Jasper"

3
12/04/2017

Whilst the hotel itself was good, with a comfortable clean room, the reception staff allowed the whole stay to be soured. The staff seemed disinterested in helping us with any queries, and it was an effort to engage them to help us. However the restaurant staff were exceptionally helpful and friendly.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear 600kristianm We appreciate you taking the time to post your review. We are all disheartened to hear of your perception of our staff being disinterested in helping you with your queries. This is not the customer service our Jasper Inn 'family' is known for. On the positive note, we are happy to hear you enjoyed your room and our lovely restaurant employees! Sincerely The Best Western Jasper Inn Management Team

"Quaint, Comfy, Pet Friendly"

5
10/04/2017

I've stayed here twice on ski trips with my pooch, this is by far the best pet friendly hotel in jasper. Low cost, kitchen units, and a great pool and hot tub! Will be back next ski season for sure!!!

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Andrea C Thank you for taking the time to post your review. We are pleased to hear that you and your family enjoyed your stay with us. With the excellent ski conditions, Marmot Basin has extended their season until May 7 in the event you can squeeze in another trip to the mountains. We look forward to hosting you and your 'pooch' in the future! Sincerely The Best Western Jasper Inn Management Team

"Ski getaway"

5
10/04/2017

Fantastic suite with fireplace and kitchen that allowed us to spend quality time with our son, wife and granddaughters. Well equipped suite, clean, quiet and extremely friendly and helpful staff. Our second time using this hotel and hooked, we are already booked to return in 2 weeks.

"Great place all around!"

5
09/04/2017

I have come here for years for both pleaseure, business and large group activities. My experience and work experience has been nothing but good. I would recommend this place to anyone. The prices of the rooms could come down a wee bit when it is for a quick getaway.

"Relaxing Get away to Jasper"

5
09/04/2017

We enjoy going to Jasper for short fet away time and this hotel with the loft room are perfect getaway with great views of the mountains from the sitting area and fireplace in tge room. It also has a nice pool, hot tub,steam room and sauna also great for relaxing. Restaurant attached with nice variety so don't have to go far to eat out or can use the kitchenette if you have the loft unit

"Masses of space in the loft rooms!"

4
27/11/2016

I stayed here in September and could not fault it. I had a loft room, which meant that the downstairs was a large open plan lounge with fireplace, a kitchen and a bathroom, and the bedroom, with a very comfortable bed, was upstairs. I had masses of space and the accommodation had everything I could possibly have needed. The only possible downside was that it was on the outskirts of town which is fine if you have transport but otherwise you are looking at possibly a (pleasant) 15 minute walk. It's easily do-able, so don't let it put you off, but if mobility is an issue, you may wish to consider somewhere slightly closer to where it all happens. The breakfast buffet was plentiful and the serving staff friendly and efficient. I would happily stay here again.

"Very nice"

4
26/11/2016

This is our second stay here. Again, we chose a room with a loft bed. Very romantic. Fire place and kitchenette is nice. Price is reasonable. Only complaint is the filth under the bed and around the furniture.

"A unique hotel, one of our favourite Best Westerns"

5
22/11/2016

We love the spacious loft rooms - they have a good kitchenette and real wood-burning fireplace - how's that for ambience? It's not new or upscale, but cozy, comfortable and clean. The pool at this hotel is the nicest Best Western we have ever seen! They have an excellent restaurant on the property as well. It's walking distance to the downtown, the train station, shops, restaurants, etc., and there are hiking trails out the back door. Our room had a great mountain view, which is why you go to Jasper in the first place.

"Housekeeping needs work"

3
19/11/2016

We got a really good rate for a quick getaway down to Jasper and stayed for two nights. The restaurant and pool were closed during our stay which we were notified of at the time of the booking; not a huge deal for us. Everyone we dealt with, from the booking agent to the front desk staff were great - friendly and very competent. However, we got into our room and noticed that there was dental floss and another small piece of garbage on the floor of the bathroom. I'm not trying to say our trip was ruined because of the unclean bathroom, but it makes you wonder if the housecleaning staff misses that, what else are they missing? Otherwise it was a decent hotel at a decent price.

"Excellent service, plenty of room"

4
18/11/2016

We stayed for the Remembrance Day weekend and had to wait about a half-hour past regular checkin time to be able to access our room. It was a bit of an inconvenience, but we weren't too put out by it. But the manager on duty that afternoon quickly offered to put a complimentary bottle of wine in our room by way of apology for it not having been ready on time. We were very impressed by that kindness and generosity. We stayed in a room with loft, separate bedroom, kitchen and fireplace. Tons of space, very comfortable and convenient to be able to cook a bit to avoid constant restaurant costs. The suite we had was definitely on the older side and the walls are very thin (we were treated to the sounds of a late-night domestic dispute next door), but we noticed an entire other wing of the property was being massively renovated during our stay, so they're clearly working on it. Still, the room was tidy, clean and had everything we needed. It's a very quiet property backing onto Pyramid Bench, and herds of elk tend to wander by and make themselves at home throughout the property, which feels special. Can't comment on the pool or restaurant as both were closed for renovations when we were there.

"If you are travelling in a group with hockey team go elsewhere"

1
08/11/2016

I called to book for two teams of nine year olds for a slow time in Jasper. I spoke with Lindsay and as soon as I said hockey team she said they had rooms but weren't willing to book a group for us and she was rude about it. Then I called back and asked to speak to the manager and got Dianna. I said I understand you don't have a group space but you have regular rooms can you hold them for a few days and she said no and she didn't want to keep talking in circles. I ask found out that she wasn't the manager and she said "oh my manager just walked in I'll let you talk to her." But all they did was put me to a voicemail and have never called me back. If they don't want to take a team then just say so and you don't have to be rude about it. Not all hockey teams are bad by the way and these kids are all staying with their parents. I called Chelsea at Mountain Park lodge and she said in the first week of January Jasper is like a ghost town so they are very happy to have our group of 40.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Jodi G We are very sorry again for the misunderstanding in regards to space for your group. As explained by our Group Sales Manager and by our Assistant Manager, our group block space allotment had already been reached and we did not have 38 rooms in a block to hold for you for the dates requested. We have 15 different room types and only 143 rooms on our property. We never insinuated that hockey teams were bad and have hosted many groups recently with upcoming bookings this winter. Mountain Park Lodges has five properties in Jasper and we are pleased to hear they can accommodate your group. Sincerely The Best Western Jasper Inn Management Team

"Don't stay here if you have another option"

1
03/11/2016

I checked into a $250 a per night room and was appalled at the huge stain in the middle of the lounge carpet,broken tiles not chipped but a quarter of the tile broken off on the floor,not dangerous at all for bare feet.The walls were brick,felt like a cell.When I asked for another room I was told there wasn't any other at that price and I would have to pay another $135,having no other option at seven pm I did so.While the executive room was a far cry from the other dog box the plumbing hadn't been bled when the last washers had been changed and every time someone from the many rooms upstairs flushed their loo or filled their spa the pipes in my bathroom squealed and banged so much I had to get up and turn on my sink tap to stop the noise.Reception very pleasant but obviously overworked. I called the restaurant to make a booking, the phone rang out three times.Over all I wouldn't choose to stay here again.

"We went to this hotel for appetizers and drinks to celebrate a cousins birthday"

5
28/10/2016

The restaurant food was exceptional as was the service. We ordered a couple of appetizers and a variety of wines and were very impressed with the quality and variety of the food and wine. Would definitely go back. We did not stay at the hotel as we were travelling in a RV.

"Tucked away yet eveything is close by"

4
27/10/2016

The Best Western is tucked away off the main drag yet still close to everything. Located within walking distance of the train station, the Visitor's Centre and hiking trails. Our hotel room included a kitchenette with a loft bedroom and double height window--a refreshing change from the box-like rooms of most hotels!

"All you need..."

4
23/10/2016

This is a modern motel style property that ticks all the boxes. We found it clean and tidy and well run.The dining room provides excellent food that is tasty and well presented. The wine list is not extensive but gives something for all tastes and wallets. Staff know their jobs and guests are satisfactorily treated. Care should be taken in selecting accommodation that meets your needs. We were offered and directed to a loft suite on the second floor. Not knowing this, we set off luggage in hand and found the suite was a walk up and another set of stairs in it to a loft bedroom with bathroom below on the entry level. Not for us, age and bad knees made the prospect a nightmare. After retracing our steps, the receptionist quickly rectified the situation and we ended up with a snug little room behind the office and someone to help us move. It was a recently refurbished room and perfect for us, except an extra chair and small table would have been nice additions. On a cool damp evening, we could have done without all this. Certainly, we would use this property again should the occasion warrant it.

"Everything you need"

5
22/10/2016

We hadn't stated in a BW for many years so expected something basic however were pleasantly surprised. The new suites are very spacious, quiet, and even have huge jacuzzis. There was a laundry onsite. Breakfast was included -a great range of continent and cooked foods. It has everything you need. Highly recommend the new suites at this hotel.

"Poor Value - Even For Jasper"

3
21/10/2016

Accommodation in Canada's national parks is expensive. This property is living evidence of the preceding statement. We have stayed at the BW Jasper Inn and Suites on a previous occasion. At that time, we were upgraded to a nice suite. This time, we got one of their ordinary rooms. We discovered that this room gave very poor value for our money. We have stayed in expensive locations - Key West, Florida; Banff, Fort Lauderdale, and Victoria. However, in our experience, Jasper provides for the biggest rip-off. Our room was very small. Two regular beds made it impossible to view television in a chair. The door to the bathroom was extremely narrow, and made the bathroom seem very small. Management declared that we should have spent even more money to upgrade our accommodation. My recommendation for future travelers is that they do a little research on alternative properties in Jasper. There are alternatives and they are priced much more reasonably. Future travelers also need to be aware that there is no complementary breakfast offered at this hotel. Finally, regulating the heat in our room proved to be very challenging. On a positive note, our room, including the bathroom were kept very clean. There were no problems with cleanliness. Also, the front desk personnel were friendly and efficient.

"Great unit in a beautiful town."

5
21/10/2016

Our room was on the top floor and it was completely self contained. It had a mezzanine bedroom so we had room to move. The verandah gave us the opportunity to test the outside temperature without having to go outside, which was very convenient because it was very cold. Laundry facilities were efficient.We both enjoyed this unit.

"Decent hotel but showing signs of age"

3
19/10/2016

We stayed at the hotel for 2 nights. The hotel is located at the edge of town. However, it is very quiet and only a short, pleasant walk into the town's center. The service in the hotel was good and the staff very friendly. The rooms are clean and spacious but a refurbishment is certainly needed as the rooms really look and feel old/used.

"Canada trip 2016"

5
19/10/2016

On arrival which was smooth from the station by coach to hotel. Was a little bit confused by the directions given at reception to our room. Found the receptionist not very enthusiastic or helpful. However we were very pleased with our accommodation and facilities available. Restaurant was good and staff helpful and friendly. Food was ok. Swimming pool and whirl pool very nice. Shame the steam room was not working when I tried. Very pretty setting through the garden pathways.

"Awful!"

1
18/10/2016

We stayed in a two bedroom suit that was dirty, run down and disgusting. Management was cold and indifferent. They charged us $350 for the most disgusting night. We wouldn't recommend this place to a dog. The ice machine was broken there was trouble with Wi-Fi. Never go there again

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
****Manager's Note**** We receive the Housekeeping Award each year and adhere to high evaluations twice a year by Independent Inspections to maintain our Best Western Flag and our 3 1/2 Star Rating.

"Overnight in Jasper"

5
18/10/2016

The BW is a bit out of the way but if you enjoy a nice walk in Jasper it is ideal. It is starting to show its age; given the price we paid at other BW locations the value for money is not the best; albeit, the service is good and the hotel is clean.,

"Best pizza in town!"

5
18/10/2016

We didn't stay at the hotel, BUT we did have dinner at the restaurant at this hotel. It was AMAZING! Both the bartender and our server were very attentive! My food allergies were taken seriously and were handled professionally. Will eat here again for sure!

"Road trip"

4
17/10/2016

We flew into Calgary rented a car and drove straight to Jasper. We stayed at the Jasper Inn, a little older but nice , clean and had a good restaurant . Stayed 3 days in Jasper, was able to see a lot of stuff, not as commercial as Banff, a little slower pace. On our way back we stopped in Banff for another 3 days before flying home! This was a great trip, good roads, lots to see and do and easy to get around ! We Will go back!!

"Pleasant"

3
16/10/2016

Not the cheapest hotel, but in a very picturesque area which would answer the question of the price Pleasant and helpful staff, only stayed a night as not much to do in Jasper. I would recommend the hotel for a quick visit and would eat out.

"value for money"

4
15/10/2016

Situated about 15 minute walk from downtown. Found the room very comfortable and most likely recently renovated. Bed very cosy in the loft area. Our room on the second level and we dragged our cases up a small flight of stairs to our room then left them under the stairwell in the room not up in the loft (another flight of narrow stairs). Upon leaving were told we should have been told we could have had a porter for our bags. Great view from the balcony outside our room. Looking over a central garden where we saw elk grazing at dusk. Staff quite helpful.

"Our Fall Getaway"

5
15/10/2016

We stayed here before and really enjoyed everything about this property. There was no question that we would stay again this time. We were not disappointed and would certainly stay here again when we return to Jasper.

"Spartan but a good spot to rest your weary bones"

3
14/10/2016

This is very much a skiers hotel, with notices everywhere telling where to deposit your skis and boots and no air conditioning, but plenty of heating. Its a motel-style hotel with small clean rooms and all basic facilities; however we kept tripping over our luggage in the small room. We had breakfast there each day and this was good value but limited. Staff were friendly and helpful The main dining and entertainment areas is about 5 minutes car ride away Can't fault the hotel, just a little outdated.

"Good beds and a very good restaurant"

5
12/10/2016

This inn has always been a good place to stay while in Jasper. Reasonable rates, good accommodations and helpful , friendly staff. Staying in Jasper has always been a regular treat for us. We love the mountains, the lakes and the scenery in general.

"Good hotel, but some deficiencies"

4
12/10/2016

Good location. Good pool, whirlpool and spa facilities. Average bed comfort. Nice onsite restaurant, but ambiance and enjoyment diminished by loud and unsuitable background music unless you like loud rock and pop selections. Had to request the playlist to be changed, which took a while to accomplish. Went to other good restaurants on remaining evening of our stay as a result.

"Only 3 Stars compared to other Best Westerns"

3
11/10/2016

I stay pretty much exclusively at Best Western, so know what to expect. This place fell far short of those expectations. No breakfast, not even the usual 24/7 coffee in lobby, and only one 'regular' coffee-pod in-room (no decaf or tea)....those small amenities that bring me back to BW time after time. (For an apples to oranges comparison, try the Lethbridge BW if you ever have the opportunity...what a wonderful establishment!). Be aware that room 302 is right next to where restaurant employees take breaks (complete with colorful language) and early morning delivery trucks. It WAS clean and the pool area, hot tub and sauna (wet and dry) was nice and well-kept.

"Below Average but comfortable."

4
08/10/2016

This hotel is in a seasonal tourist area and is above average price. The hotel is old but was well maintain and clean. No elevators so request first floor is you can't do the stairs. No breakfast included but you can buy the buffet. No AC included but unless they get a heat wave you wouldn't need it anyway. We had long wait to register due to a bus tour did not pre-register their people ahead of time. I would probably stay there again but how many times does a person go to Jasper..

"Good location"

5
08/10/2016

We stayed here for 2 night over Labor Day weekend. This was a central location for our day trips. We had to drive to the town area, but if one was able to walk a bit it would be walkable. We had a Jr Suite (because that was all that was left when we booked). The room was fantastic. Very large. Beds and pillows were very comfortable. Refrigerator which is important to me. Tub with whirlpool jets which was nice at the end of the day. We ate in the restaurant both nights and the food was a good price. We had the prime rib special on Saturday night and it was sooo good. We got breakfast and lunches to go at a café in town. I would recommend this hotel to anyone in the area. There is not an elevator so if you have trouble with stairs ask for a room on the first floor.

"No Complimentary Breakfast Buffet?"

3
06/10/2016

My husband and I are currently here at the Best Western Jasper Inn and Suites for 2 nights...on our way to Edmonoton. We have stayed in many Best Westerns when we are driving long days both here and in the US...we have Never stayed in a Best Western that didn't have a complimentary breakfast buffet...but there's always a first for everything, I guess...we went to have breakfast here this morning and were floored to be charged $13.50 per person for the same complimentary buffet at every other Best Western we've ever encountered...needless to say we would have gone elsewhere if we had known...and we could have easily gotten a much better breakfast for a similar price!

"They treat us like FAMILY!"

5
05/10/2016

My family lived in Jasper for 45 years and my special needs son and I now holiday in Jasper and enjoy staying at the Inn! The rooms are CLEAN..the manager Shawnee and Diana make sure you have every thing you might need. You only need to ask. The staff is great and do a great Job..The Jasper Inn is a place where I will stay for many years.

"Great Home Base"

4
05/10/2016

The really nice thing about this BW is that the suite is really a little apartment. There's a full kitchen, full fridge, separate bedroom (for those of us who go to bed several hours before our spouse), and a living room with a fireplace. We were only there 2 days, so didn't take full advantage. There's a very good full service restaurant on site across the courtyard. Breakfast is NOT included and runs about $13 each. There's also an on-site laundry, and a pool and hot tub. The bedroom with a Queen-sized bed was compact and the dresser or shelving is not in the bedroom itself. Otherwise, we were quite comfortable. I should note that the hotel is not really within walking distance of downtown. There's a coffee/tea maker in the room but no coffee/tea in the lobby. As usual, the check in time is a quite late 4:00 pm, something I really dislike about BW.

"Rockies Vacation 4 Days Jasper Area"

3
05/10/2016

Stayed in this hotel 20 years ago. Owners have done a good job of keeping up the property. Convenient location, pricey although in line with other Jasper hotels. Buffet breakfast at the hotel was good although only ate there once. Enjoyed the pool and hot tub which were well kept.

"Nice Room"

4
30/09/2016

We stayed two nights while visiting Jasper, on a trip to the Canadian rockies. The room was nice, Breakfast is available at the on-site restaurant, and is not free. You can order from the menu, or select items from a buffet-style presentation.

"Glacier trip"

5
28/09/2016

The BW had a full kitchenette and well as a real fireplace with presto log available to burn. This is the first time that we've gotten a hotel room which had an upstairs sleeping area, similar to a townhouse set-up, loved it! The area was so quiet and peaceful that we were able to hear the elk call to each other at night, what a lovely sound :)

"Not worth the price! "

2
27/09/2016

My first impressions were poor! Medium sized motel. Small check in waiting area. Need to walk outside to get to indoor pool/hot tub. Room was adequate for a small family however price did not justify the amenities. Paid $249 for a standard queen suite in the basement with a view of the garden terrace. I would stay somewhere else.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Greg P Thank you for taking the time to post your review. We are sorry to hear of the disappointment in regards to your stay. Our apologies that you were unaware that our pool facility is indeed located down the hall from your Studio suite without having to go outside the building. Our room rates are reflective of our area and competitive to the other properties in Jasper National Park. We hope to have the chance to host you in the future with the opportunity to make amends. Sincerely The Best Western Jasper Inn Management Team

"Nice Hotel"

4
26/09/2016

The hotel is not far from the main center of town. Plenty of parking. nice restaurant on site. Indoor pool and hot tub. Rooms are clean, but not to large. the front office is small for such a big hotel. I would and will stay again.

"Gave the key to someone else's room"

1
25/09/2016

When we arrived, we were given our room key and number and went to our room. We tried the door and it opened but the deadbolt was locked. We knocked on the door and no answer and tried again. Then someone answered hello. I guess they were asleep because it was later in the evening. Shocked, we went to the front desk and told them what happened. They said sorry and said that they gave us the wrong room number and key (obviously). So we got out new room and key and went to bed. The next day upon check out, we weren't asked how our stay was at all, so after they gave us the bill and said bye I started to tell them what happened the previous night and before I could even finish explaining what happened the woman clearly already knew what happened and cut me off saying "it was a mistake" and I then said okay but I am concerned with how this hotel cares about the safety and security of their guests and she proceeded to again say "it was a mistake". That was it. I understand mistakes are made but they did not even apologize upon check out until I brought it up. I can't imagine how the other guest must have felt. This is unacceptable and I will never stay at best western in Jasper again and will also rethink other locations in the future. Bottom line if you are staying at this place, make sure all the locks are in place.

"Great hotel"

5
23/09/2016

Stayed here for two nights. A little out of the centre but the kitchen and lounge made it worth it. We stayed on the bottom floor and it was so easy to unload the car straight outside the room. Plenty of supplies for eating & drinking, washing up etc.. Ate at the hotel restaurant both nights & it was superb. Staff friendly & welcoming.

"Was expecting more"

3
22/09/2016

We had a 1 bedroom suite on the first floor that served our purpose but was expecting more. The whole complex is dated and showing wear and for the price paid I feel it was not reasonable. There is a restaurant located on premise.

"Very good location in Jasper with an excellent restaurant"

4
20/09/2016

We enjoyed our stay at the BW Jasper. We opted for a king executive with a balcony and it was worth the extra money. It was spacious, quiet and has a reasonably good view. Note many of the rooms do NOT have much of a view. The on-site restaurant is excellent. Overall a good value.

"Excellent hotel"

4
20/09/2016

Very clean and comfortable rooms. Staff is very friendly and professional. Will definitely stay here again on any future trips to Jasper. good facilities with a restaurant/lounge right on the property as well as an indoor pool.

"Good Experience"

4
19/09/2016

We had two nights in the 1 bedroomed loft suite. Good service, comfortable suite, comfortable bed and convenient location for Jasper town. Plenty of parking and laundry room very much appreciate. We would certainly return.

"hotel"

4
19/09/2016

size of room & fireplace with kitchen & upper loft for sleeping was a surprise . nice balcony. restaurant was good and good location in jasper. staff very helpful had stairs so not for everyone. maybe other rooms had a different layout

"Old and need Update"

1
16/09/2016

Pretty old Place and the carpets are definitely alive. Overpriced. Rooms are no more than 150$ worth. Key did't work 2-Times. No Elevator. Place is build in the eighties and it' just like they build it.

"Reasonable location, nice and quiet"

4
15/09/2016

Travelled to jasper as part of a tour. Hotel was a bit dated but certainly very comfortable. A little walk from town, but not too far. Meals were good and staff friendly. Laundry was convenient. The pool looked inviting, however a bit cool for us. Plenty of parking

"Impeccable service"

5
14/09/2016

We had a really good experience with the Best Western. We stayed in a 2 bedroom suite with the loft area on the second floor to which we didnt use. The suite had a full kitchen, a fire place and comfortable lounge area. The kitchen had a full stove oven and full size fridge and microwave with plenty of cupboard space. The Grill Inn was across the road and a coin laundry was in a separate building. The outlook from the suite looked over toward the mountains. The bed was comfortable and the apartment was climate controlled as it was starting to get a bit cool. A small balcony off the lounge to which the blue jay called in to visit most days. The best of all was the friendly service from all the staff. I accidentally left behind some clothing. Via email we arranged to have the items forwarded to my next destination. I am ever so grateful for their assistance here.

"Nice hotel"

5
14/09/2016

Excellent two night stay. Hotel situated about 10 mins walk or short drive from town centre and very well placed for Maligne canyon and lake, and other attractions. Staff very friendly and helpful and room both spacious and well equipped. We were in an inside room with balcony overlooking well kept and attractive gardens. We will come back if in the area again

"Does what it says on the tin"

4
13/09/2016

This wasn't our first choice hotel in Jasper but we were perfectly happy with the hotel. In style it's like many north American mid range hotels - no main hotel building as such but lots of blocks of accommodation with parking, a small separate building for reception, another block containing a very nice restaurant, and a small swimming pool, Jacuzzi sauna and steamroom. Our room was spacious and comfortable with nice views. There was a coin laundry downstairs as well as vending machines. The food in the restaurant is very nice - advisable to book as it is popular. The hotel is a 20 minute flat walk to town which was fine for us.

"Cleanliness of suite"

4
13/09/2016

Very comfy and spacious.dont recommend the the grill to eat for not much variety on menu.people there are very friendly and you don't have to wait for food for I believe each table had their own waiter,waitresses

"Lovely place, lovely staff"

4
13/09/2016

We stayed at this hotel for one night and were pleasantly surprised. It's a bit rambling and out of town but the room was clean and comfortable (pity there was no air con) and the staff made us extremely welcome. We ate at the hotel and the food was particularly good. The restaurant had a great atmosphere and the waiter really knew his job. Worth staying here if you are going to Jasper.

"Lovely accommodation suited us perfectly"

4
13/09/2016

We stayed here for two nights as part of a holiday organised for us by a travel company. We were given a ski apartment (mezzanine floor with large comfortable double bed up stairs and a living room with kitchen corner downstairs with bathroom off.). The receptionist didn't tell us the easiest way into the block with suitcases which meant we had to carry them up an unnecessary extra flight of stairs (there's no lift). The accommodation was very good except it was very warm in the bedroom and my husband had to stand on a chest of drawers to open the velux window. There was nowhere to drain dishes/cups etc in the kitchen. (A dish drainer with tray under doesn't cost that much). We ate in the restaurant one night (very good, nicely presented) and made our own meal the other night. I am giving the hotel 4 stars (plenty of tea bags and of course teaspoons; nice toiletries including a shower cap); I would have given it 5 except for the inconveniences we encountered.

"Not much to look at but great room"

5
13/09/2016

Driving up it didn't look great, but the room was very big as was the bathroom. Comfortable with everything you could want, our room overlooked a sweet garden with seats. The hotel is on the edge of Jasper but it was a nice maybe 10 min walk to the main shopping and restaurant area. The walk felt very safe through a residential area.

"Business trip to Jasper"

5
12/09/2016

One great breakfast,staff very helpful on local knowledge, rooms very clean and large, bed so cozy I didn't want to get up and go to work. Furniture was solid and very up to date, there is a safe in each room nice for cash and jewelry, and the rooms were freshly painted and new pictures were hung.microwaves and refrigerator a were also new, overall 5 stars.

"Potential, but could use some TLC."

3
12/09/2016

We spent three nights at this hotel. The layout and amenities of the room were great with a very functional kitchenette, loft with queen sized bed and own TV, sitting area, balcony and small separate bedroom with additional queen. The only real reason I am not offering a 4 rating is cost. I understand that nothing in Jasper is cheap, but for over $300 per night I would expect a room that didn't show as much wear and tear as this one. The building we were in appeared a little run down and dated overall. The pool area, however, was very nice, showing that perhaps the future of the rest of the establishment has promise. I would give this hotel a pass, but don't expect what you would get elsewhere for the same money.

"Unexpected room"

4
12/09/2016

Walked in to the room, bathroom with bath - tick. Kitchenette - unexpected tick. Real open fire - wonderful tick. Comfy sofa & armchair - cosy tick for achy legs. Balcony - tick. But where's the bed? Upstairs, on mezzanine balcony with another TV - very nice big tick. As with all other accom we have found in Canada if you want English Breakfast Tea or similar in your room buy a small bag yourself & take with you. Also all hotels seem to only provide powdered creamer not milk, so again ask for milk - I know that may sound picky but you all know how much you need your cup of tea done just so. Great food in the hotel at good prices with good gluten free options, be aware menu prices in Canada do not include tax & service charge so look at the price & add 20% immediately.

"Great staff"

4
12/09/2016

Best Western wasn't our first choice for a nights stay but we were pleasantly surprised with the modern decor of the building. The room was well-lit and we had a great view. We appreciated the informative and professional staff.

"1 night stop over in Jasper"

4
10/09/2016

We stopped at the Jasper Inn & Suites just as a stop over in Jasper to break up our journey through the Rockies, Its a great hotel, very big suits and very clean and the staff are helpful. We though it was a bit over priced but it seams that all the hotel in Jasper are not cheap, not sure. Anyway we would recommend this hotel to families it was really nice.

"Good price"

4
09/09/2016

right in the rays of accommodation in town of Jasper.Had a queen room with loft had 3 single beds with tv perfect , had a small kitchen in living room with sofa bed a tv and fireplace perfect for a group.Half the price of what we pay in Banff. Receptionist so helpful in recommending to drive to the scenic Pyramid lake spotting a bear cub along the way

Manager61073, General Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear pinktower245 Thank you for your recent review. Great to hear the set up of our 2 Bedroom suite suited you so well. How exciting to see a bear cub and take such a fun memory home with you. We are pleased to share your review with our employees! Sincerely The Best Western Jasper Inn Management Team

"Very Good"

4
08/09/2016

beautiful Hotel and room is very good, very close to the Jasper down and convenient to shipping and restaurant. You can enjoy life in there with mountain and river. I will be there on next trip to Jasper.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Zuobin T Thank you for taking the time to post your review. We are pleased to hear you enjoyed your stay and look forward to welcoming you back. Sincerely The Best Western Jasper Inn Management Team

"Bring your own pillow"

3
08/09/2016

Overall I had a nice stay at the Best Western in Jasper however 2 things created quite the inconvenience. I travelled here with the family for a night. I have a 1.5 year old. If you're a parent you know the challenges a toddler can bring. Imagine driving for 4 hours with a hungry kid only to arrive at 4pm at a respectable hotel and being told your room isn't ready and to come back in an hour. The restaurant was close however, lucky for us the patio was available and the weather was nice. Kid fed and no harm done. Wife let me live for another day. Second was the pillows. If you love big fluffy pillows, this place is for you. No other options really. My neck hurt from being so elevated. I wish I brought my own. Never had this type of problem before. Was too late to ask if they had other options. None in the room. For the good, all the staff seemed friendly and they have a wonderful pool. Great hot tub. Kid really enjoyed the warm tub just off the pool. These are very specific points and I could see my next stay rated much higher.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Illarion S We appreciate you taking the time to post your review. We are sorry that we were unaware that an early check in would have been most helpful as we do offer this upon request. The pillows are standard Best Western but we do have flatter pillows available. An option for both will soon be provided in each room. Pleased to hear your family enjoyed our lovely pool area and we welcome the opportunity to host you again in the future with the chance to make amends. Sincerely The Best Western Jasper Inn Management Team

"Comfortable, mid-range hotel with great pool/sauna/steam room complex"

4
08/09/2016

Our travel agent made this booking knowing that we were looking for mid-range accommodation, so I did not perform a dollar-for-dollar comparison between the available hotels in this town. Jasper Inn and Suites however did not disappoint. Firstly the room we stayed in (double queen [I think]) was generously proportioned, although I thought the bedroom gained at the expense of the bathroom which felt a little 'squeezed' and was definitely not designed for two-person use. Housekeeping was of a good standard and fitted in within our schedule. The hotel's coffee maker in our room failed during the stay and within 10 minutes of call for assistance, a new replacement was delivered to our door. Very good service. There was one outstanding feature of this hotel; its pool/sauna and steam room complex. This was a must use and our extended family did so on each day of our stay. Although the hotel seemed full every night I was surprised that the facility was not more heavily patronised. Both the sauna and steam rooms were of a good size, the sauna being of a 'dry' type. The other feature of the hotel that I rated highly (although one couldn't call it outstanding) was the in-house restaurant. A good menu range (on the dinner menu), very friendly and courteous wait staff and the meals we had were all of a high standard and represented value for money. If I returned to Jasper I would definitely stay again at this hotel.

"over priced on its basement rooms"

2
06/09/2016

In this hotel, all rooms with one queen sized bed and a sofa are in basement, or as said half basement. However, the listing advertised as downstairs. In conventional meaning, downstairs means first or second floors. This is misleading. The good side of this kind of rooms is a kitchen which can be useful. In this hotel you have to pay about $100 more for the rooms comparable to other hotels nearby. I have stayed in Jasper two days recently in two days. Hotel doesn't have air conditioning. Worse, in August the room is equipped with thick comforters only good for January/February. I was getting so hot that I slept only two hours.

"Good hotel"

4
05/09/2016

We only stayed for 1 night and had a lovely queen loft suite. It was a shame we weren't here for longer. Open fireplace and log supplied. Bed is on a mezzanine floor which was really cool. The bathroom was tiny but functional. No overhead light in the living area which made it difficult to read unless positioned under a lamp. Staff were very helpful we needed a USB adapter and weren't lent one without question. Nice pool. However it could do with a lift for people with heavy luggage.

"Very Nice Hotel in Jasper"

4
05/09/2016

This Best Western is in a nice location near the center of Jasper. The room is very clean, the bathroom, the kitchen. There is a nice updated kitchenette with good stocking of pots and pans and plates and cups. The queen sized bed is upstairs in the loft which is a smart way to utilize the space which is a bit tight. The bed is very comfortable. I had to go downstairs to go to the bathroom in the middle of the night. Nonetheless, ee enjoyed the stay very much.

"Disappointing"

2
04/09/2016

On paper this hotel sounds great: one-bed suites with fully-equipped kitchenettes. In reality this hotel is a disappointment - the fixtures and fittings are very dated and are in need of modernising, and the sludge-and-orange coloured decor is tired and needs complete refurbishment. We stayed here 3 nights in August. On the plus side this hotel is conveniently only a few minutes walk from downtown Jasper, and the young staff are all friendly and helpful. Sadly the negatives outweighed the positives for us. We were given a ground floor suite that is usually offered to guests with pets and it smelled strongly of wet dog. There were no other rooms available so we made do with an industrial-strength air freshener. Aside from the overpowering smell, the suite was let down by a lack of unity and poor attention to detail: mismatching appliances and cutlery (one dessert spoon and 3 soup spoons); and guest info that didn't tell you what time to check-out or how to operate the heating in the room. The suite was also poorly designed: the only dining area was weirdly low bar seating; there was a strange elevated platform in the living area on which the TV was sitting on top of a sideboard, and the open shelving and hanging rail right next to the front door was half-full of household items (broom, ironing board, extra pillows and blankets) so we were not inclined to unpack our cases during our stay. We would not recommend this hotel as we did not feel it offered value for money and in truth we found it rather depressing, but if you do book here, be sure to call the hotel direct to specifically request a room not for pets.

"Good for family"

4
02/09/2016

Family and group should try this location Best Western, The location is great. It is close to the city center, but quiet. We use the 5 person loft style suite, there is only one washroom. That is not convenience.

"great hotel"

4
29/08/2016

Great hotel with a convenient location. Doesn't look like much from the outside when you initially see it but the rooms are spacious and very comfortable. The staff at the front desk were great with suggesting restaurants and very helpful overall. It's a 10-15 minute walk from the main street, restaurants, shops. They also gave us a complimentary room upgrade because we had booked part of our stay with best western points.

"nice place to stay in Jasper"

4
27/08/2016

We had no problems during our 2 night stay in this hotel. The location was great! We love the kitchenette. This hotel had everything we need and would definitely stay here again. Only con would be the squeaky noise from the upper bedroom upstairs, when someone walks it makes the squeaky sound that could wake you up in the middle of the night if you are not a deep sleeper. Other than that it was great.

"One night stay"

4
25/08/2016

Good value. Nice room. Clean and well maintained. Comfy bed and quiet room. Bathroom was spacious and a hot shower. Good sized living area. Restaurant very good. Lighting in bedroom could have been better. Reception staff friendly and efficient.

"A pleasant surprise"

5
24/08/2016

When we booked this king room we weren't expecting a deluxe suite with a loft "tower" bedroom upstairs, the windows on three sides made for a great night's sleep. The spa tub for two was awesome after a day of hiking. The breakfast buffet had a good selection (it is not free with the room, but reasonably priced). The only drawback is that this room is on the third floor with no elevator which could make it unfeasible for some guests.

"Pleasant experience"

4
23/08/2016

Great experience. We were 3 Adults and 2 kids and had booked the suite with a loft. It was great to see that 3 single beds were on the loft and a queen size bed on the main floor. Definitely good for 5-6 people. Good location and fair pricing. Dinner in the hotel restaurant was amazing. I think they serve one of the nicest pizza in town. Definitely will stay again.

"Great location & Cozy"

4
23/08/2016

Had an awesome experience here! There was lots of space and had an awesome view of the mountains. The location was great! Super close to everything. There was a full size fridge and had everything we needed in the cupboards. Beds were comfy and had a great stay! Would recommend to stay here if you have a larger group!

"Very nice suite"

5
22/08/2016

Rooms are nicer on inside than what we expected when we drove up. Suite, with two rooms was roomy. Great ice machine. Helpful, pleasant staff. The hotel-run restaurant has excellent, well prepared food from an extensive and varied menu. Tip: No air conditioning, but they do provide box fans. Get a room on the second floor if you are not comfortable going to bed at night with the sliding door open to use the fan.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear eviet530, I appreciate you taking the time to post your review. I am pleased to hear that you found your room was quite roomy and you enjoyed your time with us. I will be sure to pass on your kind words to our chef and the rest of his team. We hope to welcome you again in the near future. Sincerely, BW Management Team

"Good location"

4
22/08/2016

Jasper was great. We really enjoyed being here but found that in comparison to our other hotels this felt dated in decor but still had the basic facilities required. Bathroom was small and it didn't matter to us but be aware it doesn't have air con. Would most likely pick a different hotel if we return just for a more luxurious experience.

"Very costly for the room vs what is offered"

2
21/08/2016

Booked in for an evening, in a loft suite. (Was last minute booking so took what they had left for the date - an emergency visit to Jasper) Arrived late at nite exhausted. Bedroom in the loft - no AC, no window in the loft. just a noisy fan to blow hot air around. We fried - i ended up sleeping with my feet out the sliding glass doors to the balcony on the first floor - not the most secure! needless to say we did not sleep and still faced an eight hour drive the next day. When I lodged a complaint in the morning - their answer - we do not usually need it. well it does not snow here very often, but I still have a snow blower in case it does. Hugely expensive!!!! and no consideration of guests. I am not even sure it is legal - if there is a fire on the lower level - how do you escape the loft with no window to the outside - fire trap.

"Great stop for a family of 5!"

5
19/08/2016

We were pleased with our stay at the Best Western is Jasper. With a family of 5 we enjoyed the queen bedroom downstairs and the loft area upstairs that had 3 single beds for our kids. The suite also had a full kitchen so it was easy for breakfasts and making/bringing any other meals back to the room to eat. Overall, we enjoyed our stay with this hotel that was a short walk to the town.

"OK for one night stay"

3
17/08/2016

This place is clean and well taken care off, but it looks dated and could use an update. It is also quite expensive for what you get, but that's the reality of staying in Jasper. We stopped here for only one night and did not use the hotel pool or restaurant. Our room was specious, clean and had a large bathroom. I knew this hotel did not have air conditioning, so I requested a ground floor room hoping it would be cooler. Even though the overnight temperatures are low in this area our room was very warm and we did not sleep well, so keep that in mind if you like your room cool at night.

"Good location but tired"

3
16/08/2016

Well located within 10 minutes walk to town. It has an excellent restaurant on site and ample parking. We visited in summer and there was no air conditioning or lifts at this property. We took an apartment with a kitchenette and it was well equipped with stove and fridge but no microwave or dishwasher. Comfortable bed but very small bathroom. It's looking a little tired and in need of a refurbishment but it met the purpose for a quiet place within easy reach of town.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear John B, Thank you for your positive review! I am happy to hear you enjoyed your stay with us and had an excellent meal at the Inn Grill. I am pleased to let you know about our excited news..... come October 2016 we are doing extensive renovations on our kitchenette suites. We look forward to welcoming you back and having the opportunity to showcase our hard work. Regards, BW Management

"Comfortable lodgings."

4
15/08/2016

After a fair old journey along the Ice Parkway, we were glad to arrive at Jasper. We were warmly welcomed by the staff and upgraded to a loft suite with a balcony. The kitchenette was well stocked and very useful. The shower was great. A little warm (no air con) and noisy at times, but overall a good night's sleep. The swimming pool was small but comfortable and the jacuzzi and sauna excellent. Good location.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear LondonWickedWendy, Thank you for taking the time to share your experience with us. I am so pleased to hear that our staff welcomed you warmly and you enjoyed your loft suite. I am delighted to read that you took advantage of our pool facilities. I am looking forward to welcoming you back in the near future. Best Regards, BW Management

"Did not disappoint!"

4
13/08/2016

I was concerned given some of the other reviews on here however we were really impressed. Hotel is a little tired but we had great facilities, a large room and it's a great base to explore jasper. Only 10 minutes walk to town. Staff were extremely friendly and helpful, especially Gabby! I would definitely stay here again.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Natasha a, Thank you for taking the time to share your recent stay with the Best Western Jasper Inn & Suites. I am delighted to hear that you gave our property a chance and truly enjoyed your stay. We do hope to see you again! Best Regards, BW Management

"Good hotel in Jasper"

3
12/08/2016

Old style hotel with exterior corridors and parking spots in front. Large rooms, plenty of space, full kitchen, quiet, good wifi in room. Clean. Queen beds but on small side. No breakfast included - extra cost in restaurant on premises. Not actually in town center but close by to be convenient yet quiet.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear HoustonRobert, Thank you for your positive review! I am happy to hear that our large family suites suited your needs perfectly. We are located in the east end of town amongst the residential area which does offer a more peaceful stay and is a quick jaunt into town. We do hope to welcome you back to our little oasis in our friendly mountain town. Sincerely, BW Management

"Lovely hotel"

5
10/08/2016

Situated a five minute walk to the main shops and restaurants, a perfect hotel. We had two queen size beds, tv, fridge, kettle, shower and jacuzzi bath. Very quiet with a pool, laundry and free parking. The food in the restaurant is excellent- hearty, tasty meals with good service. Would definitely come again.

"Best place in Jasper"

5
09/08/2016

I love this hotel. It has everything I need, pool, hot tub, lounge and the rooms are perfect, with a suite for all types of groups and families. It's close to everything and on the quieter part of the townsite. I stay there at every opportunity.

"Excellent and best value!"

5
08/08/2016

My wife and I originally wanted to book a cabin at another nearby lodge but when that was not available, we booked a queen loft room at the Best Western. We are glad we did! We could not have been more pleased! Our loft room was clean and very well thought out with a nice mountain view. The room had two TVs, one downstairs in the living area and one in the loft bedroom, a safe for valuables (which I really think every hotel room should have), a kitchenette complete with microwave, two-burner stove, coffee maker, toaster, dishes, pans, and utensils, refrigerator, and wood-burning fireplace. Although there was no AC, the room cooled down quite well once we opened the skylight vent and the screened in back door. Two fans were also provided although we really didn't need to use them during our stay. The free Wifi worked extremely well and I measured it at 12 mbps which is quite good. And the food at the Inn restaurant was excellent! We were surprised at the quality and variety of the menu. Everything we tried was really top-notch. Note to BW: don't let your chef get away! The restaurant also has a nice patio with outdoor seating although we did not use it during our stay. We also enjoyed the beautiful gardens and vibrant flowers. The Inn also has an indoor pool and hot tub. Highly recommended and we would definitely stay there again.

"Convenient hotel"

4
08/08/2016

We stayed at this hotel for two nights prior to boarding the Rocky Mountaineer. We stayed in the Maligne Executive suite which was very spacious and comfortable. The hotel has free wifi and is a short walk from shops and restaurants in Jasper. We also ate in the diner on site which was very good. There is plenty of free parking. We took the free shuttle to the railway station to board the Rocky Mountaineer.

"A Lovely Stay for 4 nights"

4
07/08/2016

This motel is situated a short walk from the center of Jasper - 10 minutes max. The living room / kitchen area is spacious and there is a sofa bed which we found comfortable and adequate for our short stay. The pool, hot tub, sauna and steam room facilities are excellent and the food on offer at the Grill Inn (part of the hotel) for breakfast (buffet) and dinner is very good and reasonably priced. The staff on reception and in the restaurant are very friendly and efficient. We liked the fact we could also park our car outside the front door of our room which is a handy feature - so see if you can get a ground floor room. A very nice, comfortable motel with very good amenities on sight at a quiet end of town - well worth staying here for a short Jasper stay.

"Expensive Alternative in Jasper"

3
07/08/2016

The room was a good room, but due to high prices in Jasper area, was priced like a suite in other places. Upon arriving early, we were told to come back or wait, despite spouse being too tired to travel more. Other early arrivals were given keys to pool area on different days. Old style hotel does not have accessible entrance for pool.

"The word best should be omitted."

2
07/08/2016

This hotel was the worst of our three week trip through western Canada. All negative reviews you read her are true. The rooms are small and dark; the management has been able to keep the atmosphere of the 1970's perfectly intact. The sun shines brightly on the room, resulting in hot and stuffy rooms. The uninterested lady in the reception area advises to open windows, which does not help very much. One side of your room is above the central parking area, and a lot of parking is being done there. You can hear during the night the pleasing soft honking with which Canadian cars are closed from a distance. Jasper town has not much to offer apart from natural beauty and this is certainly not one of its attractions.

"Great family hotel"

4
06/08/2016

Great room, cozy warm and facilities. Great breakfast, nice pool and hot tub. Very reasonably priced and centrally located. Would definitely recommend and return. Only flaw was ac/fan noise but probably just in that particular room.

"Older vacation area hotel"

2
06/08/2016

Yes, we had been told prior to arrival that there was no air conditioning in the hotel....nor elevators. They also did not tell us that if chose to have ANY sleep we would have to leave our GROUND LEVEL windows open all night, where all of the cars were parking, including buses loading and unloading at all hours. We were also informed they had no accessible rooms, hence the ground level floor, but didn't mention there was a curb you had to go over and a half staircase to get to the restaurant. This does not work well with a mobility scooter! The room was just OK....the bathroom was tiny and the small room fan was of little use. On the bright side, the restaurant was good as was the in room coffee maker.

"Jasper Trip"

5
04/08/2016

Loved Jasper. Lovely hotel. Really enjoyed our stay at this Best Western in the Cavell Suite. On site restaurant excellent. Ate dinner on the patio one evening .. very enjoyable with great service. All staff very friendly and accommodating.

"Cozy, comfortable, convenient spot"

4
03/08/2016

The room was perfect for a family trip. Two levels with 2 bedrooms, one on each level. A fully equipped little kitchen with tea and coffee included. Very cozy seating area. A balcony with a view of the mountains.

"Mr & Mrs"

1
01/08/2016

20th century motel posing as a 21st century hotel. Room was clean, but beyond that there was nothing about this place that I could recommend my friends to. We are on the next to last day of a Canadian road trip. We have sampled ten fine hotels in Canada that I would definitely recommend. This one would not make it to the list. No A/C ! Hotel admitted they did not have it..."only 3 weeks of hot weather in Jasper...we don't need it" The hotel did tell us that we could use the 12" table fan that they supplied. We tried to plug it in but....no power at the outlet. Finally found 120V near the bottom corner of one bed. Power from the handy lamp with phone internet did not work either. There really was't nearly enough. 120v outlets to plug in our I-pads and I-phones. C'mon! This really is the 21st century. Prices charged here are as high as the other fine properties in Canada but without the amenities. Shame on the owners....the hotel is booked up, but is only because of supply and demand. When the other fine hoteliers in Canada find out about the tourism gold mine in Jasper....it's bye bye Jasper Inn.

"More than disappointed."

2
01/08/2016

We had stayed there 20 years ago so went by our previous experience. Big mistake. The room we had was outwardly more than suitable for our needs. The first night showed the problem we had. Worst night I have ever had in a hotel. No air con. Absolutely stifled. Yes we could open the patio window but then there was no room security. It was June when this happened so not exactly the height of summer. We talked to the staff working the rooms local to us in case we had missed something in the room. We had not. The hotel was chockablock full so we saw no hope of a move. So decided to just get on with things. Same again second night. Talked to reception. They though perhaps the problem was due to the basement below. Could not see that. As to the room itself we had no other complaints about it. Bed was excellent. Used the restaurant. Food was fine. Typical UK pub food.

"Very Comfortable"

4
31/07/2016

We spent 4 night here and was very pleased with how spacious the suite was. It included a full size fridge, microwave and oven (not used). The bed was quite comfortable but the pillows were too soft and fluffy, but we got used to it. The Inn Grill restaurant is very handy and the range of food is very good and reasonably priced for the peak season. The hotel is located about 5 minutes from town centre, but seeing that it is used as a base for day trips the distance didn't matter.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear SimonSandra N We appreciate you taking the time to post your " Very Comfortable" stay! Our apologies for the lofty pillows. We do offer flatter pillows and are sorry that you were unaware of this at the time of your stay. We hope you had some amazing adventures and experienced some of the spectacular sights and tours during your 4 days in our beautiful area. Sincerely The Best Western Jasper Inn Management Team

"Lovely room"

4
31/07/2016

Expensive room as it was all that appeared to be available in Jasper when I went to book. However the room was lovely and spacious ( it was actually an executive suite). Good housekeeping too and nice views of the surrounding mountains from the big balcony. About a 10 minute walk to the heart of Jasper.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear lindaml8805DB Thank you for taking the time to post your review. We offer 15 different room styles with the Executive suites being at the high end of the rate spectrum. We are pleased to hear you found this room lovely and enjoyed the mountain views. Sincerely The Best Western Jasper Inn Management Team

"A lovely spot"

4
31/07/2016

We stayed here on our road trip for three night. It had everything you needed and was in a great location, just a lovely walk to the centre of town.. Comfy beds, a safe and everything was clean and tidy. The only downside was there was no AC but they did have two large fans so it was ok to sleep. i suppose as a ski resort this is their main concern keeping the place warm! We went to evil daves for dinner one night, I highly recommend it was delicious food and friendly staff.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Jacqui W Thank you for posting your review of your recent stay. We are pleased to hear that our location was convenient for you and your room was comfortable. Indeed there are very few nights that warrant A/C due to our location in the mountains. Sincerely The Best Western Jasper Inn Management Team

"Typical Best Western"

4
31/07/2016

Location is one mile from town. Rooms are comfortable wnd we had balcony overlooking a great landscaped area. Breakfast was great and was included with the tour that we were on but not sure if it was included with the room. It was very quiet.

"July visit"

3
30/07/2016

We stayed in a way overpriced loft (375 a night) but tis the season. Beds super comfy, being in a loft a MUCH needed bathroom upstairs was needed. This room can actually sleep 7 and we slept 4. It was a one bathroom loft. Kitchenette was fantastic! Major upgrading needed for the entire Best Western. Pool was way smaller than pics. My girl loved it anyhow. The attached restaurant the Inn Grill was ridiculously yummy. Love Jasper and would stay here again in a pinch if need be. Thx

"Basic and beige"

3
29/07/2016

We stayed in a 2 bedroom suite right by the entrance to the car park. The location was surprisingly quiet. The bedrooms overlook the car park and the hotel itself is a good 15 minute walk from town on a quiet residential street. On the plus side the suite was spacious, though the double room wasn't, and it had all the basics. However the decor was very dated and depressing and it seems odd to be providing us with a fire log when it's 83 degrees F outside . No air conditioning, but 2 big fans made it bearable (if noisy). Could be nice with a bit of updating....No lifts so getting big bags up to first floor was a challenge. We weren't offered help.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Wendy H Thank you for taking the time to post your review. There are plans in place for renovations once our busy season is over and we will be updating these rooms in tones of grey. We supply firelogs in all of our suites with fireplace as we do have nights that get down to 5C even during the summer months. We rarely have days or evenings in the mountains that reach 28C. Our apologies that we did not offer assistance with your luggage as this service is available. We hope you enjoyed our beautiful mountain views from your living room balcony. Sincerely The Best Western Jasper Inn & Suites Management Team

"Ok"

3
29/07/2016

Spent 3 nights here during our road trip. I was expecting this hotel to be the least modern/comfortable/luxurious of our stay and although that was true we still found it to be quite a good place to stay. We had booked a loft type room where the bedroom was upstairs on a mezzanine level and downstairs we had a lounge/kitchen area and bathroom. Everything was clean and in good working condition. It was cool and quite wet during our stay and even then we needed to use the fan upstairs at night. Wouldn't have liked to stay during hotter weather. It clearly states that there's no AC or elevators on the booking sites. All the staff were friendly and helpful and housekeeping very kindly always left us extra coffee as we drank it all! The hotel is situated at the end of the town so if walking is a problem maybe you should look elsewhere to stay. Hubby used the pool one evening and said it was good. We didn't visit the restaurant as the kitchen facilities were so good we ate breakfast in. Jasper hotels seemed to be expensive in July and this one was no different.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear lesley999Walsall Thank you for taking the time to post your review. We know our future guests will find this information helpful. Great to hear our valued employees provided the service we are known for and noticed that you were coffee lovers. We hope to have the chance to host you again and that you may try our popular Inn Grill. Sincerely The Best Western Jasper Inn Management Team

"More of a 3+, met our needs"

3
29/07/2016

Pros: clean, reasonably well-appointed, nice indoor pool, great wifi, and a surprisingly good restaurant with varied and interesting menu. This was a good home base for our family's 3-day stay in Jasper. Cons: the lack of A/C, loft configuration, and no airflow with all windows open made for a couple of hot, uncomfortable nights. The bathroom is very cramped - would be too small for just a 2-person room. As always, wishing for a king.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear DtripperJ We appreciate you taking the time to post your review. Our apologies for your discomfort in regards to the warm temperatures. Fans are provided in the rooms which may have assisted with the air flow. On the positive note, we are pleased to hear you enjoyed the set up of the room and our lovely Inn Grill. Sincerely The Best Western Jasper Inn Management Team

"Never Assume"

2
28/07/2016

Is this property really Best Western?? I made the mistake of assuming all Best Westerns had air-conditioning, not this place! Jasper, even though its in the mountains, gets hot during the summer so the room gets very warm. Even with the windows open and the provided fan going it is still too warm and the air muggy and stale - sleep was fitful. Maybe the sign on the door that said:" Don't bring skis or boards into the room" says it all as to why there is no AC. There is no micro wave oven either! Come on BW Jasper even Super 8 has AC AND a micro wave. I come to Jasper every couple of years next time I'll be staying elsewhere - sorry BW Jasper except for the prices you charge you just don't measure up.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear rdk9wa Thank you for taking the time to post your review. Our apologies for any misunderstanding regarding air conditioning. This information is noted on our website and in our e mail confirmations. All Best Western properties are independently owned and operated but are inspected twice a year in order to maintain the brand standard and requirements. Our unique property has 146 rooms, 93 of which have kitchens with microwaves. We are sorry that you were disappointed about the microwave and would have gladly delivered one to your room. We would welcome the opportunity to host you again in the future with the chance to make amends. Sincerely The Best Western Jasper Inn Management Team

"A beautiful stop in the canadian rockies"

4
27/07/2016

We spent a night in jasper on pur visit to the canadian rockies.. Its a lovely town and this best western is nice and comfortable.. Its a little far from main street Rooms were comfortable and clean with free parking and microwave kitchenette in our room.. No great views. They had lovely balcony and jacuzzi in the bathroom which was food

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear monishan431 Thank you for taking the time to post your review. We are pleased to hear you enjoyed your stay and our lovely mountain town. Sincerely The Best Western Jasper Inn Management Team

"Old building not a good value"

2
27/07/2016

Stayed at this motel and did not have a good experience. Our room was very dated and needed maintenance and TLC (see pics). We also encountered some large ants in the suite. This is not what we have come to expect when we stay at Best Westerns. Reading other reviews, I found there is a broad range of experiences at this place. I think it has to do with the fact that there are two buildings. One is old and outdated and the other one is newer and looks a lot better. If you are reading the bad reviews, I'll bet the people who wrote them stayed in the older building. If you intend to stay at this place, I definitely do not recommend the older building. If you need a kitchen suite, and the new building doesn't have one, then I'd look elsewhere. It just isn't good value for your money ($350+ a night for the time we stayed). On the plus side, all staff were polite and friendly and all kitchen appliances worked fine, were clean and were pretty new. The beds were of average comfort. We would have appreciated a/c (unusual in this day and age for a hotel/inn not have a/c). It was a bit warm at night and we didn't feel comfortable having our bedroom window open at night. We did know that there was no a/c at booking time but you don't really realize how good it is until you don't have it.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear sowanman We appreciate you taking the time to post your review. Our apologies for your disappointment and issues you experienced. We have 146 rooms of 15 different varieties located in 3 separate buildings. The majority of our rooms have been updated with plans in place for the remainder to be addressed this coming fall. Upon reviewing your pictures, we can see that you stayed in one of our 2 bedroom suites located on the 2nd floor. The one picture appears to have newly chipped walls shown with the chips on the floor which we will surely have addressed. Some of our rooms do not have brand new furniture as noted but we do receive the prestigious Housekeeping award each year due to our valued Housekeeping Department and Employees. We have very few days that reach high temperatures in the summer months so fans are provided in each room to assist with the air flow. Although our location in the mountains is very scenic, we do share our area with many different types of wildlife and insects. My apologies for the ant issue and hope the monetary compensation and complimentary breakfast provided were well received in making amends. Sincerely The Best Western Jasper Inn Management Team

"Jasper Stay"

4
27/07/2016

Very nice loft room, but we were surprised to find that there was no air conditioning in our loft room. There are fans, and by opening the sliding glass and skylight were able to cool off. Room was very nice and very clean. Parking was tough. If you go out in the evening consider walking. We went out for dinner and had to park two buildings away from ours and carry in our luggage. Wondered why at check-in they told be there were designated spots except for the buses. We found out. Overall it was a nice clean place to stay, but kind of pricey.

"Great place"

5
27/07/2016

It is an inn,very friendly and helpful staff,my daughter was thrilled with the loft bedroom .There were three beds in the loft and a double bed down stairs which was very comfortable,break fast buffet and dinner at their restaurant was very convenient.it is walking distance or a five minute drive to the railway station to catch the rocky mountaineer.

"ideal location as a base"

4
27/07/2016

A most enjoyable stay. the hotel offered very comfortable accommodation along with a fine restaurant. just what we needed after a long day travelling. Easily situated for the town. hopefully we will return someday

"Overpriced"

1
27/07/2016

We were in room 226, room smelled very bad, freeze was too noisy. Bedroom had a little window, which made u feel like u were in basement. Bathroom is 2x2 very small. They have not remodeled it, decor from 70's very old furnishing. No a/c or fan so really stuffy smell. I paid 300 dollars n got a motel, if you r used to motel this is good but I was very disappointed. I thought it will be good for this price but no good. Do Not Choose This Motel.

"So Clean and Peaceful"

5
26/07/2016

The room which included a kitchenette was clean, fresh and very quiet. I highly recommend it to anyone who doesn't want to stay on the main drag. It was set away from the hustle and bustle of the shops and tourist stores

"Inconvenient loft bedroom"

3
26/07/2016

The property is beautiful and the accommodations are lovely, however, having to climb down and up the stairs in order to use the bathroom at night was very inconvenient for older guests. There is no air conditioning in the units, so the loft was quite hot. There is no way to insulate the loft BR from sound from the television (or any other noise from the living area/kitchen) if someone wants to go to sleep early or to sleep in.. The $12.95 breakfast buffet at their restaurant was delicious and convenient since breakfast was not included with our booking.

"Dissapoimted"

3
26/07/2016

We paid extra for a suite and were very disappointed. The room did not feel clean. However the bed was very comfortable and we had a good sleep. Easy walk into town though and the food in the restaurant was excellent

"Disappointing experience"

2
25/07/2016

We called ahead and booked a room at this hotel. We knew that Jasper was a very popular tourist area so expected to pay more for a room. We had to pay $248 for a room with two double beds, no breakfast. When we arrived in our room it was a bit stuffy so I thought we should turn on the air conditioner, there was none! I could hardly believe it. Then to make matters even worse the beds were terrible. Because we were on the ground floor just off the parking lot we did not feel comfortable sleeping with the windows open. We both had a terrible nights sleep, because of the beds and the stuffy hot room. When I complained the next morning, I was informed that I should have been told about the AC and was given a gift card to use during our next stay with the chain.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Diana B Thank you for taking the time to post your review. We are very sorry to hear of the issues you experienced. Unfortunately when reserving late afternoon on the day of your arrival, room options and styles can be limited during our peak season. We are glad to hear our agents offered compensation for any misunderstanding in regards to A/C. We hope to have the opportunity to host you in the future and the chance to make amends. Sincerely The Best Western Jasper Inn Management Team

"Superb Restaurant"

5
25/07/2016

At first glance this is not the best looking hotel but once you're inside it's great! Spacious room with real fires for winter visits. The most amazing restaurant - lovely food, lots of choice, the biggest pizzas you'll ever see & delicious wines. Service from checkin to house keeping & waiting staff was friendly & helpful. Just a 5-10 minute stroll to the centre of town. Nice pool & spa. Convenient location for Maligne Lake, Icefields Parkway & heading to Mt Robson.

"Not the best "

3
25/07/2016

We stayed here for 3 nights, lovely setting, staff very friendly, however, they automatically added a gratuity to your breakfast bill which was a bit of a cheek as it was a help yourself breakfast buffet, so all the waitress had to do was pour your coffee! My daughter also had a nasty bite on her leg whilst staying there and looking back at previous comments this has happened to other guests as well.

"Best Western Jasper Inn & Suites."

5
25/07/2016

Room, bathroom/shower were excellent. Bar was good with friendly staff. Memory foam beds were excellent. Breakfast was good. Pity we had wet weather whilst there, would have liked to visit the town before we left.

"Great location for Jasper NP. Good rooms for families"

5
24/07/2016

We stayed in a two bedroom-type room. One of the bedrooms had two twin beds. This set-up worked perfectly for what we needed. There was a small refrigerator that we were able to store some items in so we didn't have to eat every meal out. This was also a peaceful location. We didn't hear a soul in the hallways or outside, even though the parking lot was full.

"Beautiful location worth an overnight stop"

4
23/07/2016

Clean, good size room with kitchenette included. Gets noisy once people are up showering and rolling suitcases etc. Friendly helpful staff. Restaurant attached - great staff but food very average. Good location.

"No ventilation to room and expensive for what you get"

3
23/07/2016

We arrived in Jasper on a warm afternoon to find we had been allocated up stairs rooms with no a/c or ventilation. We eventually got one room replaced with a down stairs room which hadn't been baking in the sun the whole day. This might not be a problem in winter but in summer it is a problem. The bed was comfortable and the bathroom adequate. We felt that the motel was expensive for what you get

"Great stop over"

4
20/07/2016

Didn't expect this to be so good. Super room with lots of space and a fully equipped kitchen. The Inn Grill across the car park was close and good food / atmosphere. Really enjoyed our stay. There are lots of other restaurants around the hotel. Try the Marmot Lodge for the best ever steak !!!!!!

Manager61073, General Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Highflyer798 Thank you for taking the time to post your review. We are pleased to hear that we exceeded your expectations and that you enjoyed your stay and our popular Inn Grill. We hope to have the opportunity to host you again in the future. Sincerely The Best Western Jasper Inn Management Team

"Smelly Room at the Worst Western"

1
19/07/2016

Our room smelled of fried food, even the bed clothes. We had to buy an air freshener to get through the 3 nights we stayed here. This ' Hotel' is desperate for an upgrade, the rooms are old and dingy and not as depicted on the website. My wife's perfume went missing from the bedroom, we reported it to reception but they were not interested, only to say they would ask if housekeeping had handed it in!! I would never stay in a Best Western again.

"Hotel stay"

3
19/07/2016

They didn't honor giving the Best Western rewards. The room was decent and clean. The restaurant was good since we arrived late and was tired from our drive. Although they said no smoking in the room, the next room's occupant was smoking right outside their room. I think the smoker should be farther away from all room.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Kamaaina10sPlayer Thank you for taking the time to post your review. As we are unable to review your reservation, we can only guess that you booked and paid thru a third party which does not qualify for Best Western Rewards. We do our best to direct our guests who wish to smoke, to our designated smoking areas located away from our buildings in the best interest of all of our guests. We are pleased to hear you enjoyed your room and our popular Inn Grill and hope you took some great memories of Jasper back with you to Hawaii. Sincerely The Best Western Jasper Inn Management Team

"Basic but nice"

4
17/07/2016

The room was fine and clean but the place does look basic especially from the outside. In a quiet location but not too far a walk from the town. The Inn was nice. Dinner was lovely. Breakfast was good but check your bill. It wasn't till we were on the road we realised it seemed expensive. Staff were friendly and helpful. Didn't get to use the pool as someone had been 'rude' which meant it was closed for cleaning. It.looked nice though and had a wee sun terrace.

"Nice Room, Aweful sofa bed"

3
16/07/2016

We stayed here with our son for one night. The loft room is nicely set out with the king bed in the loft at the top of a short staircase and the sofa bed below. The room was clean and well equipped. The hotel is about 1km form most things of interest. Like most Best Westerns it does what it says on the tin. We had to ask for extra pillows for the sofa bed as they expect you to use the ones on the main bed.!While it may have been only an issue for our room, the mattress on the sofa bed was well past its "sell by date" the mattress was a thin one over numerous springs. For a 40kg 11 year old he found it almost impossible to sleep on with springs sticking into him and be had to pad it out with blankets and clothing. For an adult it would have been unbearable. That's the reason for 3 stars otherwise as I Said it's a best Western and does what it says.

Manager61073, Front Office Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Simon W Thank you for taking the time to post your review. Our apologies for the issue experienced with the hideabed. We are sorry that this was not addressed during the time of your stay and thus the discomfort for your son. We hope to have the opportunity to host you again in the future with the chance to make amends. Sincerely The Best Western Jasper Inn Management Team

"Just okay"

3
14/07/2016

Fair at best. It was clean enough but very standard. Room first night was old and outdated. Very small old bathroom. Next night we moved to a king executive suite. A step up for sure but on third floor and no elevator. They did send a guy to carry luggage. No AC and while it was cool enough there is something creepy about sleeping with the windows open in a hotel. If you're just looking for a place to crash for the night it's ok but I would not stay here again. Staff was mediocre.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear KennanCa Thank you for taking the time to post your review. We are very sorry to hear that we did not meet your expectations during your stay. Although the suite you were upgraded to on the top floor of our Executive building does indeed not have an elevator, it does boast beautiful mountain views. The weather has been unusually chilly this month with rain and temperatures in the low 10C's. We look forward to some warm sunny weather in the near future. We hope to have the opportunity to host you again and the chance to make amends. Sincerely The Best Western Jasper Inn Management Team

"Vacation"

3
14/07/2016

A very nice hotel close to downtown Jasper. Rooms were clean and well appointed. No air conditioning but cool weather. Fireplace was in our room. No elevators Restaurant on the premises. Balcony looking out to a well groomed lawn. Quick check in and friendly staff,

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Terry P We appreciate you taking the time to post your informative review. We're sure our future guests will find this helpful and we are also happy to share your comments with our valued employees. Sincerely The Best Western Jasper Inn Management Team

"Enjoyable stay"

3
14/07/2016

Nice comfortable standard room. Lounge with a fire place, small bathroom, kitchenette is equipped with necessities but no dishwasher. Great sliding door to open for fresh evening breezes. Pool facilities are good. The inn grill restaurant which is attached to the hotel is great value with delicious meals. About a 10-15 minute walk into town.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear hbcutiepie Thank you for taking the time to post your "Enjoyable stay". We are pleased to hear you found the room comfortable and savored a delicious meal in our Popular Restaurant. Sincerely The Best Western Jasper Inn Management Team

"Lives up to Best Western standards"

4
14/07/2016

Lovely welcome and check out. Given an upgrade which was lovely. One comment is that our room was upstairs and there was no lift. This was not a problem for us but it could potentially be. If you were skiing and had an accident this would be an issue. Perhaps there was a lift and we just didn't see it or ask about it. Reception staff were able to recommend restaurants as we had arrived late and several of them stop serving at 10pm. However on her recommendation we ate in their restaurant and the food was good and we were able to mix and match between starters only and a full meal - great service. Room was clean and functional. Exactly what we were looking for.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear GeM1403 Thank you for posting your review of your recent stay with us. We do not have elevators on property but do offer 64 of our rooms on the main floor for easy accessibility. Great to hear you enjoyed our "Inn Grill" rated top 10 of 70 Restaurants in Jasper. We are pleased that the room was exactly what you were looking for and hope to have the chance to host you again in the future. Sincerely The Best Western Jasper Inn Management Team

"Good hotel..very good restaurant"

4
14/07/2016

We stayed here in first week of June and though we were in the room only for hrs (as were busy exploring city), i should mention it was comfortable. We stayed in a suite and it was good. Though bathroom amenities are old but they work OK. reasonable option to stay. Try the restaurant for breakfast. (remember Jasper has good restaurants)

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear mehuljari We appreciate you taking the time to post your review. Pleased to hear you had a comfortable stay and were able to explore our quaint little town. We hope you took home some nice memories of your visit to the mountains. Sincerely The Best Western Jasper Inn Management Team

"It's OK."

4
13/07/2016

This is an adequate hotel made a little better by desk staff and grounds staff who try really really hard to make the stay better. This hotel does not have A/C. When one opens the window to let in the cool fresh mountain air, one also then hears every tiny bit of noise within and outside the hotel.

"quite comfortable"

4
12/07/2016

the room, or small apartment, was quite nice although over priced for our needs. we simply sought a room with a couple of beds. the staff was very courteous, friendly and out going but the restaurant was a bit over priced. housekeeping was onsite, even if they did leave a bedroom window open and thus was cold in the room.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear John S Thank you for taking the time to post your review. Our property has 146 rooms, 30 of which are the basic standard room with 2 double beds. These rooms book up quickly so our apologies if they were unavailable when reserving. Always pleased to pass on kind comments to our valued employees! We would like to express our apologies for the open window. This action sometimes is a gesture to cool the room when warm outside (without any security threat). Our Restaurant prices are reflective of our area and competitive to other dining venues in Jasper National Park. We hope to have the opportunity to host you again in the future. Sincerely The Best Western Jasper Inn Management Team

"Ken & Sharon"

4
11/07/2016

Air Conditioning would be nice during the summer months. Loft bedroom is nice would rather have a larger bathroom than a kitchenette on lower level, although some travellers may find the kitchenette a benefit.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Ken & Sharon Thank you for your review of your recent stay. We do have 15 different room types to suit the individual needs of our guests. If you are travelling in our area in the future, I would recommend our Tower Suite, it still has the loft bedroom with amazing views of the mountains and a large marble bathroom with a 2 person whirlpool bath and comfortable sitting area without the kitchenette. We hope to have the opportunity to host you again. Sincerely The Best Western Jasper Inn Management Team

"Pleasant Stay"

4
11/07/2016

We stayed at the Best Western Jasper Inn and Suites in late June. We had 2 loft rooms towards the 'back' (northwest) of the hotel. Rooms were pleasant enough, what we had expected and thus a 4 rating. If an hotel met my expectations based on the hotel type and price point I award a rating of 4. The rooms have a small kitchenette on the bottom floor, a seating area and a fire place. The rooms have a small wooden balcony. This is an older hotel and there are a few smaller issues with the room. The staircase to the bedroom/loft is narrow and it is not the easiest to move large luggage up and down this narrow staircase. The bathroom is also located on the lower level by the entrance door. Walking down the narrow steps at night can be a bit harrowing. The loft also has a skylight that opens, unfortunately the blinds on this window/skylight allows for a lot of light to pass through. With the long daylight hours in Canada in the summer this means that sleeping in is a problem, and so too going to bed early. This hotel also does not have elevators or air conditioning. The loft/rooms heat up very fast even when the outside temperature is only 12 Celsius and it is difficult to cool down the room, even with the 2 provided stand alone fans. The hotel itself is about 1 km north of downtown Jasper, a leisurely 10 to 12 minute walk. Walk downtown, as parking is always an issue in Jasper.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Ulwazi Thank you for posting your review of your Pleasant stay. Our loft suites are quite cozy and alternately we do have one bedroom suites located on the main floor with similar amenities for guests that prefer no stairs. We hope you enjoyed your vacation in the mountains and look forward to hosting you again in the future. Sincerely The Best Western Jasper Inn Management Team

"Excellent spring retreat"

5
10/07/2016

Stayed for two nights and would definitely return. So much to do in the area. The hot springs weren't open because it was March. We will go again in July. Wild elk standing in the middle of the street. So many attractions and excellent hiking. Room was quiet clean and comfortable.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Ilovegod1 Thank you for taking the time to post your review of your stay in March. We are very fortunate to live in such a beautiful area with the ever present wildlife among us and happy to hear you were able to enjoy the same. Sincerely The Best Western Jasper Inn Management Team

"Not bad"

3
09/07/2016

The rooms are out of date. The hotel could use new bed sets (the ugly brown/red and gold) and update the hideously ugly brown carpet. The restaurant was good and I didn't have any trouble finding parking. The pool was clean and enjoyable, however I sustained second degree burns on the back of my calf from the steam room. I think the rooms are a little pricey considering the hotel could use some renovations... but it's Jasper, so comparable.

"Needs a modern touch...."

3
09/07/2016

We stayed at Best Western Jasper Inn & Suits in June 2016, two adults, two children. Upon arriving our room was ready however it was too small for the four of us including our luggage. Staff were fantastic, they upgraded us to a loft room with a kitchenette (very handy with children), there was enough room for us all. The room had everything you needed, the location was out of the main town area about 10 minute very easy walk. The hotel has an excellent restaurant, The Inn Grill, open for breakfast and dinner, again staff very accommodating. Overall, it is not the Fairmount Hotels and we knew that, but it had everything we needed, if we could recommend to management that internal carpeting needs replacing especially within common areas and I know the policy is to enjoy the mountain air, however in the loft rooms it can get hot in the summer and becomes difficult to sleep with no air conditioning. Quiet location, easy to access, onsite parking (free), free WI FI.

"Good location and great suite"

5
07/07/2016

I upgraded to a suite and was glad I did. The bedroom was in an upstairs loft and the living/dining area had a fireplace. The bedroom was stuffy until I noticed the skylight could be opened. The skylight made the room very pleasant at night. The staff was very friendly and helpful. The location is off the main street which I liked. it was an easy walk to town and it was a quiet location. It was expensive but as a solo traveler, I felt the suite and the safety I felt were worth it.

"Expensive."

3
06/07/2016

Whilst this was a reasonably comfortable stay, I am trying to work out how (or why!) I paid more at this hotel than the luxury suite we had at the next (Rimrock Resort Banff). There is no comparison between the two. Jasper Inn is a motel-style hotel with no lounge areas and a pub-style restaurant. The room was a good size but dark and the staff were very pleasant but that was it. Breakfast was poor but served by friendly staff.

"Wow, Cavell suite is sweet! "

5
05/07/2016

Despite the price, the one thing that the hotel could do in the renovation was put in a/c! Everything else was amazing, the decor left me speechless upon walking into the sitting area at the door, big fluffy, comfortable couches and chairs, brick fireplace is stunning, then the lovely full kitchen with back lighting, granite, dual ovens, marble backsplash, venthood, huge table and dimming lights. It was like a loft apartment. The rain on the roof was lovely.

"Good but could be better"

4
04/07/2016

Had a two bedroom room with one bathroom, over the Canada Day long weekend. The hotel is situated close to town, about a 10 minute walk to shops and restaurants. Our room (111) was quiet, and was located on the ground floor. Good coin-op laundry on premises, although in another building to where we were staying. All buildings are electronic key operated to enter. A few negatives include the fact that one of the electronic room keys never did work, even for the actual room. No air conditioning, even though room was quite stuffy and warm when we arrived, we were advised to open the windows.......which was fine, but it was also raining so rain came in. No light near or over the shower recess meaning the cubicle was very dull and hard to see. But its a good location and comfortable enough.

"Nice split level room"

4
04/07/2016

We stayed 4 nights and the room was good, although quite expensive, with a bed upstairs in loft area, lounge, full kitchen and balcony. The loft area in particular gets quite warm and it is a shame there is no aircon. Nice pool and lovely hot tub, usually very quiet.

"Value hotel"

4
30/06/2016

Well located near the downtown. No porters to assist with the luggage. No air conditioning (we didn't require in June!). Free car parking and a short distance away from the pubs and restaurants. We stayed only for a night. Breakfast was decent and the staff helpful and friendly. They made eggs to order for us on request though they were not obliged to do so. Rooms were nice with free wi fi. We were late in the evening and were recommended to eat at Earl's downtown by the reception, which turned out very well for us. We drove from Jasper to Banff the next day, one of the most scenic drives I have seen, going to Athabasca falls and Parkway Icefields on way. It can get a little disturbing in the morning as the hotel is built around the parking lot and many people leave early morning. The hotel has only two levels, G+1.

"Excellent stay"

5
29/06/2016

The room was just what we required. A full kitchen, lovely bed, and beautiful bathroom. We were booked for 3 nights, but extended it to 5. Restaurant provided great meals. Had good laundry service, as away from home for 2 months.

"Well placed to see all Jasper has to offer"

5
29/06/2016

We had a smashing room, clean and well equipped, but without air con to help the planet. The room was ideal for our overnight stay, but we could have stayed longer - if we only had the time. A nice short walk into Jasper though a residential area with interesting houses to see on the way. The breakfast was really good value with a great selection. I am happy to recommend

"Nice room."

4
29/06/2016

First they put us in a basement room but upon going back to,the desk and asking for a balcony room, we wound up in a really nice little suite with a queen bed up in the loft and the seating area/washroom on the main floor, complete with fireplace (great for a winter stay, not so much in summer) and a small balcony which we took full advantage of. All in all, I would come back again. there is no air conditioning but did provide fans for downstairs and the loft. There was a skylight which opens but reaching it is a feat of accomplishment and was difficult to open. Suggest the hotel put a few dollars into fixing those so they are easier to reach and open.

"Meh, disappointed "

2
28/06/2016

Thought it would be in a much better location, unfortunately not near the lake at all which is a bummer. Also got the poorer side of the hotel whose balcony literally stares away from the mountains.. The room condition is also kind of poor, expected better and it feels a bit dirty. It's a loft type of layout but incredibly stuffy, and there's mosquitoes. Wouldn't visit again

"Don't turn around in the bathroom - you can't!"

4
25/06/2016

Stayed for 3 nights with our adult daughter in a one bedroom suite. In all aspects the suite was very good and like others we have stayed in, included all the bare essentials ie it could sleep 4 people so there were 4 plates, 4 bowls, 4 knives, etc, etc! No spares! That said, it was certainly properly equipped for a stay at home with oven & cooktop, microwave, good size fridge, etc. The low eating bench with its 2 equivalently low bar stools meant the other 2 of the 4 had to eat standing up! Both the fold out double bed and the larger bed in the bedroom were very comfortable although the doona in the bedroom was too hot for me. The only failing of this hotel room from my perspective was the minute bathroom which, although accommodating all the necessary features, was so small that the door opened directly onto the toilet and you had to almost stand beside the toilet to close the door. That said, free WiFi worked well, the laundry facilities were clean and well equipped, the restaurant and bar excellent and location not too far to the centre of town - 5 min walk and in a relatively quiet area well back from the railway line. We'd stay again.

"The busdriver gets a cellar room !"

1
25/06/2016

I was the tourleader of a group. Our rooms were all Iarge and very good suites. However I was so sorry for the type of room our driver was given. It was like in a jail !! To reach his small window, he had to climb on a ladder !! Why are they treated like this ?

"Relaxing in Jasper"

4
24/06/2016

Despite a poor start with the name on the booking & then a room change the stay was very pleasant The room was well appointed with a small kitchenette The bed was on a mezzanine level & very comfortable One pleasant surprise was having the heated indoor pool & spa to ourselves

"Big rooms with kitchen facilities"

4
24/06/2016

Stayed for 3 nights. Rooms are big with a kitchen, lounge area, fireplace and separate bedroom. Well heated. Fire log provided. Free parking onsite. Restaurant onsite, breakfast is pretty good and good value at $12.95 for buffet. 10 minute walk into town centre. Bed is comfortable but the pillows are not.

"Jasper Get Away"

4
23/06/2016

The trip was a gift from my husband for my birthday. We stayed in a loft room. Having the kitchenette was great for having a breakfast and preparing lunches to take with us sight-seeing. We enjoyed the balcony especially in the evenings. The room was too warm but they do provide fans. The remote for one of the two TVs wasn't working but a call to the office provided quick response and a friendly staff member dealt with the problem. Our room was comfortable and clean, the hallway carpet is looking tired and somewhat worn. Lots of parking close to our room. The restaurant has wonderful waiters and three out of four meals were exceptional. The most expensive entrée was disappointing. Medium rare steak was very over cooked and not particularly good quality. Salmon, ratatouille, and meatloaf all superb. Bread pudding "to die for" - delicious. All meals beautifully presented. We enjoyed our stay.

"Best Western Jasper"

4
20/06/2016

Our room was ok but the decor could do with a revamp, it's looking a bit tired and the colours in the bathroom weren't the best. The room was clean but very stuffy, we had to keep opening the door to let some air in. Location isn't great, it was quite a walk to downtown in the rain. There was an issue with broken washing machines, 3 washers but only 1 was working.

"Jasper Trip"

3
18/06/2016

Hotel was clean and our Suite was quite large which was nice. However, we would have preferred to have been on the 2nd floor vs. the first. And considering the price, I would have expected a breakfast be included. All in all average is about right.

"Spacious and comfortable"

5
17/06/2016

We had a large comfortable suite, spotlessly clean, although furnishings a bit tired. It was very well equipped with a full size cooker, also a log fire for winter use. The pool and hot tub were excellent, likewise the restaurant where we ate all three nights of our stay. Staff very friendly and helpful. Location is quiet (as is most of Jasper) about 10 minutes walk from downtown and supermarket.

"A very cosy hotel with nice rooms"

4
17/06/2016

A very cosy hotel with nice rooms and excellent restaurant on site with convenient parking the only problem is the room on the loft is not comfortable as it has a skylight which does not close so bright light early morning and it is also stuffy there

"Enjoyable stay"

4
16/06/2016

Not usually a fan of Best Western Hotels but this was really good. We booked two double rooms for two night and both were large and clean and reasonably priced for Jasper. Enjoyed good breakfasts and underground parking. Good location for downtown Jasper and to the nearby scenic sights.

"Excellent location"

4
15/06/2016

We stayed here for 2 nights after disembarking from the Rocky Mountaineer train. Our suite was large and clean although the bathroom was rather small Good value buffet breakfast and a great pool which I had to myself on the morning I went in-had to wait until 9am for it to open, though. The location was excellent...just 10 min walk into the centre of Jasper. Recommended.

"lovely stay in this great hotel"

5
15/06/2016

we had a one bedroomed suite which was spacious and spotless. The staff were all lovely in particular Joe from housekeeping. The restaurant was really good, excellent food and good value. The added bonus is that it is also a short walk into town so we could try other restauraunts. Would really recommend here for a stay

"Lovely Unique Loft Suites"

5
13/06/2016

Young couple stayed here for a night on our way through Jasper National Park and loved it! Very unique loft suites with a kitchen (a nice bonus) and had a pool! It wasn't too far from downtown Jasper easy walking distance and is at the same time secluded with a nice forest view. Would highly recommend!

"Enjoyed stay"

4
13/06/2016

The Best Western Jasper was quite different than those BW's we stayed in during our recent visit to Alberta. The room was large in comparison and quite homey. The restaurant was good (at least for Breakfast) and overall, we enjoyed our stay which was only one night. Much preferred over the Banff we stayed in.

"Room served the purpose"

3
12/06/2016

The room was on two floors and included a small kitchen with microwave and electric hob. Cutlery and crockery for four but not necessarily very clean. Coffee and tea facilities also provided. Room was clean and quiet and for one night was acceptable. No lifts so necessary to carry cases. Breakfast buffet was not good! Juices we tasteless, coffee was so weak that was not worth having and bread needed to be toasted as was not fresh. Sausages had a rather different taste and best left alone. About two blocks from the Main Street so dinner and shopping close by.

"Will not return if we have the choice"

2
09/06/2016

We stayed just for a night because we drove from Banff and we wanted to explore Jasper. We paid almost $300. we were expecting to get our money's worth. There was no AC, the bed was so uncomfortable that my husband ended up pulling the chair and bed bench together to sleep. Worst of all, the glasses - BEWARE. I don't think they wash them. Please check everything before you use. I've seen TV shows with hidden cameras on hotel rooms, on how housekeeping staff clean the rooms and amenities- they just spray with water and wipe them. those are true- except this one is worst- the bottom of the glasses are filthy. You really have to check before using anything. I feel puking after using the rooms. never again.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear sednave Thank you for taking the time to post your review. We are very sorry to hear of the issues you encountered and especially to be unaware of these during your stay. We do receive the housekeeping award every year and maintain high Best Western standards with 2 inspections each year, which we take very seriously. Our room rates are reflective of our area and competitive to the other properties in Jasper National Park. Again our apologies for your disappointment and hope to have the opportunity to make amends in the future should you choose to give us the chance. Sincerely The Best Western Jasper Inn Management Team

"Nothing Special"

3
09/06/2016

Our ground level room across from the restaurant was ok but looks old and tired. Time for room renos. The queen bed was adequate but not for long term sleep. Breakfast buffet very ordinary. The scrambled eggs were in a massive lump in the warming tray and the bacon lacked in meaningful flavor. Bread products were ok. Good service with the coffee. Front desk staff friendly and efficient.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Leonard W Thank you for taking the time to post your review and to compliment our valued employees. Our apologies for your disappointment in regards to the room and buffet breakfast. Two of our three buildings have been renovated prior to your previous stay and plans are in place to renovate the East Building in which you recenlty stayed, this coming fall. We hope to have the opportunity to host you again in the future and the chance to make amends. Sincerely The Best Western Jasper Inn Management Team

"Great Stay"

5
08/06/2016

My husband and I stayed here at the end of May/start of June in a loft suite with a balcony. The room was clean, but a little dated. Has a rustic feel to it, which suits the area. Nothing is particularly fancy, but I didn't feel it needed to be. It got warm upstairs in the bedroom area, but they had fans and an openable skylight to help with that. There was a wood burning fireplace we didn't use because it was too warm for a fire. Firewood was provided though. The great thing for us was the kitchenette with a mini fridge, range and microwave/convection oven, toaster, kettle, coffee maker and basic kitchen necessities/dishes. Everything in Jasper is stupidly expensive, so it's nice to be able to buy some groceries and keep them in the fridge (consider buying groceries in Hinton, food prices in Jasper are very high for certain things, normal for others). It also helps make it a little homey. We cooked ourselves breakfast and packed lunches for the day, which really helped offset the cost of the hotel. The room was $200 May 31 and $300 June 1st, so if you want to save some money, go before the start of June. I also loved the balcony. It's pretty close to your neighbours, but what can you expect? I loved sitting out there with my coffee (or wine) and getting a partial view of the mountains, while also looking out on the nicely kept grounds. Basic plastic chairs were provided. They were clean too. We used the pool, hot tub and sauna. There was also a steam room. Nothing super fancy again, but it was clean and well cared for. No complaints. Staff were friendly. Restaurant was quite good. We would definitely go back! Highly recommended. ??

"Basic but spacious"

3
08/06/2016

We were given an old smelly room on arrival. After complaining to the management they quickly responded and moved us to a good room. The room was very spacious and had a kitchenette with fridge, cooker and microwave plus an open fireplace and cable TV screen. There are small patios and balconies at each room. Bathrooms are good with bath and shower and plenty of towels and toiletries are provided. There are screens in the windows contra insects. The furniture is a little dated and worn in places. There is no air conditioning which is worth a mention but fans are provided in rooms. The staff here are extremely courteous and responsive to their customers. Jasper is a pretty quiet town so noise is not an issue. Free wifi at good speeds in rooms.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Member888 We appreciate you taking the time to post your review. We are sorry to hear of your initial issue but pleased to know that this was rectified to your satisfaction shortly thereafter. Thank you for sharing your comments and we look forward to the opportunity of hosting you again in the future should you be visiting our lovely little town. Sincerely The Best Western Jasper Inn Management Team

"Conenient location at a great price"

3
02/06/2016

This is a motel type building with very pleasant. The rooms are really suites, but the bedroom piece is quite small. The rooms are clean, efficient, with plenty of sitting room space, and kitchen facility. However, at least in the one I was, there was no airconditioner, which is needed during the hottest months of the year.

"Won't Return"

3
02/06/2016

Not thrilled with the loft room, with a kitchenette, fireplace & balcony. It was surprisingly small & incredibly outdated. There's no A/C (which we knew before we booked). The bed & pillows were very uncomfortable. Throughout the night it sounded like the roof was going to lift off, which made it a little difficult to sleep. The staff was super friendly & the location was decent, but unfortunately I won't return.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Canaceun Thank you for taking the time to post your review. We are very sorry to hear you were not thrilled with our cozy lofts. We did renovate the kitchenettes less than 3 years ago. Thank you for commending our valued employees and we truly hope to have the opportunity to host you in the future with the chance to make amends. Sincerely The Best Western Jasper Inn Management Team

"Good Location"

3
01/06/2016

Clean and comfortable, easy walk into the town which had nice shops, restaurants and cafes. The tourist information centre is well worth a visit. Breakfast wasn't included but there are plenty of opportunities to grab a bite to eat in town or sit down in one of the bakeries if you don't want to eat in the hotel restaurant. We were surprised to find a half eaten pizza in the fridge but this was soon disposed of. Staff were friendly and helpful.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Mart48 Thank you for taking the time to post your review. We are pleased to hear you found your room comfortable and would like to express our apologies for the oversight in regards to the fridge. Although we do not provide a complimentary Continental Breakfast, we do offer a Full Hot Buffet Breakfast for $12.95 to get your day started. We will share your kind comments with our valued employees! Sincerely The Best Western Jasper Inn Management Team

"One night stay"

3
01/06/2016

We recently spent one night at this Best Western. Hotels in Jasper are not cheap by any definition and this was on the lower end of the price point when I was booking (we chose to splurge instead in Lake Louise and Banff). I think we paid just shy of $200. The room was okay, adequate for one night, but old and tired and could definitely use updating. The carpet in our room was especially suspect and just didn't seem that clean (I actually reported a dirty, sticky spot in front of the fireplace to the front desk to ensure they knew it was there when we checked in). The fireplace was a nice touch as it was very cold and damp the evening we were there. I can see the appeal of this hotel for a longer-term stay, ie: skiing trip, etc. - the kitchenette would be very handy on a longer trip, as would the ski storage lockers outside, and the separate bedroom is nice. Wifi was frustrating and slow. We did not use the laundry or pool areas. All in all, sometimes you get what you pay for and I think the next time we're spending just one night in Jasper I'll just spend the extra $150+/- and stay at the Fairmont.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear SMH71 Thank you for taking the time to post your review. Our apologies for your disappointment of your room and for the issues you experienced. Plans are in place to update our East Building this coming fall. A major upgrade was just completed on our WIFI by Shaw. We hope to have the opportunity to host you in the future and the chance to make amends. Sincerely The Best Western Jasper Inn Management Team

"Beautiful location"

5
31/05/2016

The staff was terrific and the location was walking distance into town. The scenery was spectacular. Breakfast was not included with the stay. It was an extra $12.00. We enjoyed the fireplace and the peace and quiet.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Jerome Y We appreciate you taking the time to post your informative review which we are sure our future guests will find helpful. Great to hear you enjoyed some R & R in our lovely area. Sincerely The Best Western Jasper Inn Management Team

"Excellent hotel"

5
30/05/2016

Excellent standard of accommodation. Restaurant well priced and food extremely good. Close to town centre. Guest laundry room which is always welcome when on a long trip. Staff very helpful and well informed.

Manager61073, General Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear sharonmgray Thank you for taking the time to post your review and rating us as 'Excellent'! We hope you are enjoying your long trip. Sincerely The Best Western Jasper Inn Management Team

"Great accommodation, great location, great staff"

5
30/05/2016

We had 2 nights at The Chateau Jasper. Our rooms were great. We asked for a twin room and were given 2 wonderful comfy Queen Beds. It was ideally located for a short stroll into the gorgeous little town of Jasper or to sit in the park area. The woods ran behind, so we took a stroll and had fabulous views of Jasper. Staff were very helpful. It was fabulous seeing 3 Elks sat on the grass outside the hotel when we arrived! The Rocky Mountaineer Train Station is actually walking distance too. Would definitely stay here again if we re-visit Jasper.

"It's a Best Western"

3
30/05/2016

We were only there for one night as we were catching the Rocky Mountaineer train the next morning. It was spacious and clean and tidy with a good sized bed. At the end of the day it was a Best Western hotel. That sounds like I'm damming with faint praise but you get what you pay for, and this hotel did the job required.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear John K Although all Best Western properties are independently owned and operated, we are very proud to be part of the Best Western "Family" and thus known for providing clean rooms and friendly service. We appreciate your candid review and hope you enjoyed the lovely Rocky Mountaineer train trip. Sincerely The Best Western Jasper Inn Management Team

"Wildlife on your doorstep"

4
27/05/2016

After reading some online reviews I originally asked for a room overlooking the garden, which was nice but we preferred the option of sitting out on the balcony in the late afternoon sun to enjoy a beer or two and watch some wildlife pass by. The Elk would often wander past totally oblivious to the coming and going from the Hotel. A room overlooking the "parking lot" was the answer, and one to seriously consider if you like the sun in the afternoon and sitting on the balcony. I had prime rib in the restaurant which was superb so all in all a very good option if in the Jasper area.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Sodapop Thank you for taking the time to post your review. We are very fortunate to live in such close proximity to the many different types of wildlife in our area and glad to hear of your pleasant sighting while enjoying the afternoon sun and refreshments. Our Prime Rib Saturday Special is very popular and pleased to hear that you found it superb! We look forward to the opportunity of hosting you again in the future. Sincerely The Best Western Jasper Inn Management Team *Note for Visitors to Jasper National Park: All Wildlife can be unpredictable and should never be approached but enjoyed from a respectful distance.

"Jasper"

4
27/05/2016

We had a king sized room with a full sized fridge and microwave. The bedroom was separate from the room with several hooks on the wall for hanging your clothes, the bed and pillows were very comfortable, the bathroom was large and updated. There was also a wood burning fireplace which we did not use but it gave the room a light smell of burnt wood. This is the 5th hotel in Jasper that we have tried and will definitely return to this one again. On the other hand the breakfast buffet was not very good and you could not order off of the menu which is not very good for those with any food allergies.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear dlutyk61 We appreciate you taking the time to post your review. Our apologies for your disappointment in regards to our Breakfast Buffet. The Chef does try to mark everything clearly on the Buffet for our guests with allergies and is always open to prepare for specific needs if aware. We are pleased to hear that we are your # 1 choice in Jasper and look forward to the opportunity of hosting you again with the chance to enhance your dining experience with us. Sincerely The Best Western Jasper Inn Management Team

"Jasper is worth the visit"

3
26/05/2016

I suppose it is what we expected from a Best Western , a little old and tired 1 bedroom suite with very limited cooking facilities , but the restaurant was great and highly recommend that Jasper itself is quite small but the walks and wildlife were amazing On the way out of Jasper we actually saw a bear walking along train tracks at the side of the highway , so keep your eyes peeled if you visit

"Friendly staff and clean accomodation"

4
26/05/2016

We visited just for one night. The front desk staff were very friendly. We had booked a suite. The room had a nice lounge area with a fireplace. Nicely stocked and very clean kitchen (although we didn't use it). A small bathroom with Bath and Body Works toiletries. The bedroom is separate with your wardrobe facilities outside of the door. As we were touring we also used the laundrette facilities which were very reasonable and had nice, up to date, washers and dryers. I would imagine the town to be more popular in the winter with skiers - there was even a ski store by the front door. So in the warmer months the bedroom can be a bit warm (there is a fan supplied), and with the door shut - quite claustrophobic. All in all a great location for your visit to the town or surrounding area.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Sean C Thank you for taking the time to post your detailed reviews of our Inn and Restaurant! We are pleased to hear that you found our laundry facilities convenient and your room comfortable. We hope you enjoy the rest of your Tour in Canada. Sincerely The Best Western Jasper Inn & Suites Management Team

"Great Mountain Stay!"

4
24/05/2016

I travelled to Jasper for business a lot in 2015 and 2016. While there I stayed at the Bester Western Jasper Inn & Suites. I've been in rooms on each of the three floors in what I would call the main building. My favourite room is the lower level suite. Staff are more than happy to assist me with my luggage and my office equipment when I check in which is nice because there is no elevator. For the most part, the facility is pretty quiet which is great for my needs as a business traveller. The restaurant on site is open for breakfast and supper. Breakfast is a buffet and the supper menu is varied. The food is great! I haven't had a bad meal there ever. The rooms are clean and comfortable which is a must for me. I highly recommend this hotel.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Lavinia We appreciate you taking the time to post your review. We will share your comments with our valued employees and know our future guests will find this information very helpful. We look forward to seeing you again at "The Inn". Sincerely The Best Western Jasper Inn Management Team

"Laundry Facility Lacking.."

3
24/05/2016

Spent one night in loft room and needed to do laundry. There were only 3 washers and dryers which was inadequate for a hotel this size. It didn't help when inconsiderate guests didn't empty their laundry when done. There is a large room adjacent which only housed 2 vending machines. Perhaps additional machines could be placed there? The hotel room itself was clean, adequate but had dated furnishings.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear italgal Thank you for taking the time to post your review. Our apologies for your disappointment in regards to our Laundry facility. The large room you mention is our Ski Waxing room, allocated for guest use from November to April. We are pleased to let you know that 2 of our buildings have been updated and renovations are scheduled for the remaining building this coming fall. We hope to have the opportunity to host you again in the future. Sincerely The Best Western Jasper Inn Management Team

"Pleasant surprise!"

4
24/05/2016

My sister and I were on a road trip to Northern Alberta and thought Jasper would be a great stop over. We checked into the hotel for one night. The check in process was quick and easy. Very welcoming and helpful staff. Our room had been recently renovated and we thought it was very clean, modern and comfortable. It had a great and well stocked kitchen (dishes, pots and pans etc. and real wine glasses!) It's within walking distance to restaurants and shops too! We liked it so much that we stayed there on our way back!

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Donna M We all love surprises, especially when they are pleasant ones. Thank you for sharing your experience of your two recent stays. We hope to have the chance to host you again in the future. Sincerely The Best Western Jasper Inn & Suites Management Team

"Nice place with kitchenette."

4
23/05/2016

We stayed here while traveling through Canada. The room was very large with separate living/kitchen area. The kitchen area was vey nice with all the amenities needed for a short or long term stay refrigerator, microwave, stove, breakfast bar. There was a Keurig coffee maker too! There was something wrong with the tub, it was wobbly and I almost fell when I stepped in to it. I reported it to the front office staff and I'm sure they repaired it.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear DeborahnJack We are glad to hear you enjoyed the kitchenette with all of its amenities. You can rest assured that the tub was repaired after we became aware of the issue. We appreciate you letting us know and for taking the time to post your review. Sincerely The Best Western Jasper Inn Management Team

"GREAT LEISURE BREAK"

5
23/05/2016

Excellent hotel in quiet location but close to town centre. Very comfortable. Breakfast is excellent value. The staff were helpful and very attentive. We were able to park our car almost outside the room which was a bonus we hadn't expected.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Tim M We all enjoy a Leisure Break and are elated to hear that we were able to provide this for you during your recent stay. We are pleased to share compliments regarding our valued employees and look forward to the opportunity to host you again in the future. Sincerely The Best Western Jasper Inn Management Team

"Amazing Stay"

5
21/05/2016

Arrived in Jasper after aong drive to stay at the Best Western jasper. We had a suite which had a lovely lounge. Full kitchen and separate bedroom. Hotel located in quiet area in Jasper easy walk into town. Friendly staff and location made it easy to get anywhere.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Tracey C Its great to hear you had an Amazing Stay after a long drive! We look forward to the opportunity of hosting you again in the future and appreciate you taking the time to share your experience. Sincerely The Best Western Jasper Inn & Suites Management Team

"Unexpected upgrade"

5
20/05/2016

We were given a Maligne Suite, two bedrooms, a kitchenette and a double jacuzzi bath. Reception staff member very helpful considering she was dealing with teenagers dashing all over and a group of noisy men. Our rooms were quiet and spotless. The Grill attached to the inn served food efficiently.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Felicity O We appreciate you taking the time to post your review and happy to hear you enjoyed your "Unexpected upgrade". Thank you for sharing your experience both at the hotel and our Inn Grill. Sincerely The Best Western Jasper Inn & Suites Management Team

"Great room with outside patio; fantastic food"

4
19/05/2016

The low rise buildings of this hotel made it look very attractive and peaceful. There is a Japanese themed rock garden as well which my room overlooked. The onsite restaurant was fantastic that I went twice in consecutive evenings (reviewed separately). The room is spacious with 2 queen beds and an outside patio/balcony with chairs. Ample parking spaces provided. There is an onsite indoor pool, hot tub and steam room facilities but I did not get to try them. Staff is friendly and helpful.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Kent O Thank you for your review! Our Japanese garden was established in 1972 as a recognition of the "Sisterhood" or Twin Cities between Jasper National Park and Hakone National Park. We are pleased to hear you enjoyed your stay and our Restaurant! Sincerely The Best Western Jasper Inn & Suites Management Team

"Very well"

5
16/05/2016

Excellently well recommended for family. The loft is comfortable very good for a family of four. I hope breakfast is included for more convenience. However, the kitchen is well equipped for what you need to cook for. I hope for more parking inside though overall I will book my stay again. They are accommodating too.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Roadtripfriendl Thank you for taking the time to post your review! As we have a full service Restaurant, The Inn Grill, we offer a full hot buffet breakfast to all of our patrons at a cost of $12.95 per person. Land is precious and limited in a National Park, free parking is non-designated on property with overflow directly on the street in front of us. We are pleased to hear your recommendation for families. Sincerely The Best Western Jasper Inn & Suites

"great room, fantastic food"

5
15/05/2016

Our suite was outstanding, nice to have the kitchenette and the fireplace ,reasonable price. Service staff very friendly, food was very good (highly recommend prime rib Saturdays and brunch on Sundays, good value and quality). We would definitely stay here again next time in Jasper.

"One of the best hotels in Jasper"

4
12/05/2016

a weekend getaway we rented the corner loft and it was fantastic..a kitchen dining room and a loft for the bedroom.my wife and I had a great time just relaxing and kicking our shoes off for a while..they also have a restaurant and dining areas below

"Tired, over priced"

2
11/05/2016

Had one night in a "suite", would not advise. No elevator, no air conditioning, and no free breakfast. For the price we paid, expected much more. Bathroom so small you could stand in the middle and touch all four walls. It was quiet, as off the main shopping district by a few blocks, but needs to be upgraded. Overall appearance old and drab.

"Great Spot"

5
11/05/2016

Friendly and helpful front desk staff, clean accommodations, great location. Front desk clerk gave us complimentary bear bells for our hikes. Only downside was the wifi - intermittent and very poor strength.

"Good place to stay"

4
09/05/2016

Clean and comfortable room with doors that open to a balcony with two chairs, which was nice to have the opportunity to sit out in the fresh air. Reasonable breakfast service which was complimentary. (Waffles, toast, fruit, drinks etc) The Wifi was complimentary and offered reasonable speeds most of the time, with a few times of patchy connection and speed. Faster connection down by the restaurant. The on site restaurant was convenient with a good range of reasonably priced good quality meals. daily specials available. Plenty of on-site parking was available to enable parking near to the room so not far to carry luggage.

"A great hotel"

4
09/05/2016

A great experience! Great location and wonderful service. easy in and out. fishing opportunity nearby. A town with great potential beyond tourism. Good food and caring staff. The children enjoyed the pool. The next room arrangement worked very well for our large family. It is near the railway station with easy access to rail traffic.

"good hotel"

3
09/05/2016

This hotel has the old style of entering your room from the outside.my room was large and clean.Nice Pool!!! I very much enjoyed my stay there. I do not have a vehicle and it was within easy walking distance to downtown Jasper

"Excellent."

5
08/05/2016

Surprisingly we ended up with a loft room. It has a balcony, a loft bedroom, a kitchenette and is roomy and comfortable. It is clean and modern and the room rate was cheap. it was actually cheaper to book direct at the desk than through TripAdvisor. One of the better rooms we have ever booked. You can walk into town in a few minutes and central if you want to visit the local attractions. We have extended our stay to 4 days so we can see the sights.

"clean and comfortable"

5
06/05/2016

The hotel is a bit of a walk from downtown Jasper but all in all situated well. Staff are very friendly and helpful. Restaurant breakfast was lovely with a great assortment of choices and staff were very friendly.

"Roomy accommodation"

4
05/05/2016

Excellent loft room with plenty of room - wifi slow - but in the process of being upgraded - 10 minute walk to station and the small town of Jasper - needs a pillow menu - the pillows are really hard - pool, in house laundry (great value) restaurant and bar on the premises - would recommend this hotel to anyone visiting Jaspr

"Average "

3
04/05/2016

It is a bit pricy. Breakfast is not included and the wifi was slow most of the time. The location is good but not the best in the town. The Resturant on site is not bad and it is affordable and not pricy as the hotel room. Overall I had an average stay.

"Gorgeous suite and friendly staff"

5
04/05/2016

I arrived in Jasper tired after a 4 day train journey so was delighted to find I'd been upgraded to a suite. It was superb - very spacious and stylish yet still cosy. Clean, comfortable and equipped with all the things you'd expect including a great bed and really powerful shower. The weather was unseasonably warm and I was provided with a fan (without even having to ask) which was very welcome. The hotel is just a 5-10 minute stroll from the centre of town and the train station. All the staff I met were really friendly and helpful and made me feel genuinely welcomed throughout my stay. Jasper is a delightful little town, but the great room and friendly service made my stay there extra special. Will definitely return!

"Nice warm rooms, excellent on-site facilities"

3
03/05/2016

We stayed here in the month of April and, while the outside temperature was not hitting any extremes, our room was somehow at the upper limit of comfort (there is no air-conditioning, so I imagine guests staying in summer will need to keep windows open to combat the heat). The first room we were offered had an overpowering stench of ski boots (despite the local ski season having already ended prior to our stay), but staff at Reception were very good about quickly moving us to another room. The internet connection was quite slow, but then who needs internet when you have a pool, steam room, hot tub and sauna on-site, as well as a bar and restaurant (the latter offers a very reasonably-priced buffet breakfast). As our time here marked the midway point of a longer trip through Alberta and British Columbia, we were also pleased to find modern laundry facilities available for hire in our block. Excellent amenities all-around. The main eateries of Jasper are within about 15 minutes walk of the hotel, as is the railway station.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear EnjoyTheViewEU We appreciate you taking the time to post your review and happy to hear that you enjoyed our facilities. Our WIFI is currently being upgraded to provide superior Internet Service to our guests. All of our rooms are supplied with fans during the summer season as we have few days that warrant A/C at our location in the mountains. We hope you are enjoying the rest of your vacation in Alberta and B.C. Sincerely The Best Western Jasper Inn Management Team

"Very cute and cozy for a weekend getaway in Jasper!"

5
28/04/2016

We were pleasantly surprised to check into the Jasper Inn and find that we would not be staying in a standard hotel room! The loft with a Queen bed upstairs and a kitchenette/living room downstairs was perfect for our weekend and gave us the versatility to eat out or stay in while enjoying the sights of Jasper. I would definitely recommend!

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Cassandra A We all love surprises, especially Pleasant ones! Thank you for sharing your recent cozy stay. Our Upper Loft suites are very popular and we are happy to hear that you recommend them. Sincerely The Best Western Jasper Inn Management Team

"Good Hotel To Stay At"

4
28/04/2016

We have stayed at this hotel on more than a few occasions and it works for us. The staff have always been friendly and helpful. The rooms are comfortable and clean. We had a loft style suite, with a kitchenette, which is handy for preparing small meals right in the comfort of your room. We did eat supper in the restaurant in the hotel and it was very good. We both had the salmon plate. This hotel also offers a great pool/hot tub/sauna and steam room.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Elmo1956 Thank you for taking the time to post your recent stay with us. We are pleased to share your comments with our valued employees. We are sure our future guests will find this information helpful. Sincerely The Best Western Jasper Inn Management Team

"Very accomodating!"

5
26/04/2016

The lady who checked us in understood that I was trying to plan something for my boyfriend for when he arrived (we were meeting in the middle, both driving well over 6 hours each). I wanted the king bed and fireplace, he wanted a Jacuzzi suite. With paying with our points, we could have one or the other, but when she understood what I was doing, she upgraded us to a suite free of any charges! I was so happy, so thankful. I will definitely be staying here again!

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Trenton G Thank you for taking the time to post your review. We always love when a plan comes together and great to hear we were able to assist. We look forward to seeing you again! Sincerely The Best Western Jasper Inn Management Team

"Freindliness outstanding"

5
25/04/2016

Stayed at Jasper Inn for a few nights and found the front desk and the housekeeping staff exceptionally friendly . Room clean , simple but met what we needed. In same complex, was the Grill Inn which served a great buffet breakfast , and pub.

Manager61073, General Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Vel T We really appreciate you taking the time to post your review. We are pleased to share your kind comments with all of our employees and look forward to hosting you again in the future. Sincerely The Best Western Jasper Inn Management Team

"Really good quality"

4
25/04/2016

Our stay at this hotel was really nice. Service was good, only downfall was the internet service, it was not strong. pool and steam room was amazing, nice way to just relax. in all the money spent was worth it, they could definitely improve the strength of the internet broadband

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Pamela A Thank you so much for taking the time to post your review. Our apologies for the issue you experienced with the WIFI. Shaw Cable is currently here doing a major upgrade so that we may provide the best possible internet service for our guests. Great to hear you enjoyed our amenities and the service provided! Sincerely The Best Western Jasper Inn Management Team

"Relaxing in summer and winter"

5
19/04/2016

I have stayed at this hotel 3 times and in three different seasons. The staff is very friendly and nice. They have always been able give me directions and suggestions for new things to do. The rooms are a bit pricey in the summer, however, this year American money is worth a lot more in Canada! Worth the stay each time. Rooms have always been very clean!

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Drivesmanymiles Thank you for taking the time to post your review. This is great information that I'm sure our visitors south of the border will find very helpful. We hope to see you again in the future! Sincerely The Best Western Jasper Inn Management Team

"Great base for Jasper"

4
18/04/2016

Great stay at the Best Western Jasper Inn in Jasper, Alberta. Stayed 1 night with my family (2 Adults, 2 Children). Very clean room with modern amenities. Room a little small for us (2 double beds) but that is to be expected of a hotel of this age. This room would be best for 2 people on an adventure holiday (hiking, cycling, skiing) as there was storage and laundry areas at the hotel. The pool was closed for a few days for renos but passes for the town recreation centre were offered. Would definitely stay again.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Roger B Thank you for taking the time to post your review. For a future stay, you may want to try our popular two bedroom suites. They offer a nice loft bedroom with single beds for the kids, separate bedroom with a queen, kitchen and fireplace with a mountain view. We would welcome the opportunity of hosting you again in the future! Sincerely The Best Western Jasper Inn Management Team

"Great Service"

5
18/04/2016

We went for a weekend in Jasper as a family. We found a great customer service, good accommodations, very convenient kitchenette and fireplace. The breakfast buffet is awesome!. I really recommend Best Western Jasper!

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Rodrigo H We really appreciate your review, sharing your experience and recommending our property. Sincerely The Best Western Jasper Inn Management Team

"Still Good but Needs Renos"

3
18/04/2016

This is a pet-friendly hotel which I love, but the bed was waaaay too firm. The place is needing renos inside and out now. Lots of skiers stay here and its showing wear and tear. Friendly clerks. The kitchenette is great for breakfast and the pool area nice.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Laura B Thank you for your recent review. We are sorry to hear you found the bed in our One Bedroom, pet friendly rooms to be too firm. We have completed renovations on two of our buildings and plans are in place to renovate the East Building, in which you stayed, this coming fall. We look forward to the opportunity of hosting you in the future and revealing our renovated pet friendly rooms. Sincerely The Best Western Jasper Inn Management Team

"Excellent in every way, shape and form!!"

5
18/04/2016

Staying here every time I need accommodations in Jasper! Very clean, food was excellent, short walk to downtown and the staff are very friendly. Also a great view, mountains in every direction! We were there for the Jasper half marathon and hope to make it an annual ladies trip! Hot tub and sauna were welcomed after running!!

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Tara L Thank you for sharing your experience! What a great weekend it was for the half marathon and such an awesome turn out of participants! We are pleased to share your kind comments with our employees and hope to see you Ladies next Spring if not sooner! Sincerely The Best Western Jasper Inn Management Team

"Pleasant one night stay"

4
12/04/2016

We had a room with two double beds. It was quite small including the bathroom, but clean and close to town. The pool, hot tub, steam room and sauna area are well kept. The staff was friendly. Would recommend.

"Best Western Jasper"

3
12/04/2016

Would not be a first choice on the next trip. Pricey and rooms are dingy! Beds and pillows are very comfortable though! Jasper is a quaint little town and there many other options, thought with the Best Western logo, it would be better overall!

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Calvin F Thank you for taking the time to post your review. Our apologies for your disappointment in regards to the price. Our room rates are reflective of our area and competitive to the other properties in Jasper National Park. We have completed renovations on two of our buildings and plans are in place for renovations for our East wing this fall. We hope to have the opportunity to host you again in the future and the chance to make amends. Sincerely The Best Western Jasper Inn Management Team

"Loved our two-floor suite."

4
11/04/2016

Great stay here with two adults, three kids and a puppy. Decent food from the restaurant. Lovely room. Bottom floor was master bedroom, kitchen, bath, living room (with wood-burning fireplace and TV) and patio. Top floor was kid's room with three single beds and TV. Great pool with sauna, steam room and hot tub. Excellent service and decent value.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Airika2011 Thank you for taking the time to post your review. We are pleased to hear that our accommodations suited your family and you had a great getaway to the mountains! Sincerely The Best Western Jasper Inn Management Team

"Jasper Get-away"

4
09/04/2016

A perfect stay in the beauty of the Rockies and Wapiti roaming free. The evenings were super quiet and calm. The Hotel Restaurant is above the average in the town so stay in and eat. The Pool was super clean as was the steam and sauna rooms.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear 623kellyv Pleased to hear you enjoyed a 'perfect' stay! We are very proud of our Chef and Restaurant Team and appreciate you taking the time to share your kind comments. We hope to see you again in the future. Sincerely The Best Western Jasper Inn Management Team

"Nice accomodations"

4
06/04/2016

The hotel is a older place but well maintained. We had a room with a fireplace and loft bedroom. It was very cozy and comfortable. The room was clean. It was about 20 degrees out when we were there and decided not to light the fireplace. That was probably a good thing because the only downfall of the loft bedroom was it was a little to warm with little ventilation. There was a fan provided in the loft and we never used it so I am sure we could have been more comfortable if we used it. We ate breakfast at the on site restaurant and it was very good!

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Len D Thank you for taking the time to post your review. We are happy to hear your stay was cozy and comfortable and that you noticed the care and attention given to our property. We look forward to hosting you again in the future. Sincerely The Best Western Jasper Inn Management Team

"Hotel is OK"

3
05/04/2016

Beds are comfortable, room was clean. Bathroom is OK but partially renovated. Bathroom is a little on the small side. Toilet lid does not clear the counter top. Tile had a small amount of mildew. One light didn't work. Lock on patio door was in need of service. Could not take beverages to the hot tub pool area in plastic cups. Staff were very stern about this policy.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear ken154914 Thank you for taking the time to post your review of your recent stay. Please accept our apologies for the issues you encountered. We appreciate you letting us know so that we can have these addressed for future guests. Our policies for our Pool Facility are in place for the safety of our guests. Open liquor is not allowed in public areas by law. We hope to host you in the future with the opportunity of making amends. Sincerely The Best Western Jasper Inn Management Team

"Best Western in Jasper AB"

5
04/04/2016

We had an excellent time at this hotel. The staff went out of their way to accommodate our needs and I can't thank them enough for that. This is the second time we have stayed here and we were actually looking forward to eating in their restaurant - especially "Prime Rib" night. The breakfast buffet is also very good and well priced. The location of this hotel is great in that even though is if off the main roads, it is within walking distance of everything. I would have no problem recommending this hotel to my very good friends.

"Jasper Stay"

5
04/04/2016

Enjoyed this hotel, good location, great pool and hot tub. Lots of wildlife. Staff were excellent. Only complaint was limited parking once everyone returned from skiing for the day. Otherwise loved it.

"Everything else was booked!"

3
03/04/2016

We had to stay in Jasper one night for work and because it was a last minute trip, everything else was booked so we had to stay here. The only rooms left were on the ground floor with two double beds, with the parking lot right outside your window. The room was old and tiny; there is no air circulation into the room at all so we had to open the windows which of course made for a very noisy night as people and vehicles were coming & going all night right outside your windows. Even being on the ground floor, the room was very warm & stuffy so we had to run the table fan the entire time. The beds were not very comfortable and the bathroom was tiny. We were up and checked out by 7:30 the next morning as I just didn't feel comfortable in this room. The rooms on the upper two floors may be larger and nicer (don't know), the ones on the ground level felt like being in a basement, a warm & stuffy noisy basement. I would not stay here again if the ground floor rooms are the only thing available and I can't imagine staying here in the heat of summer; might be time for BW to consider portable AC units in each room.We did have dinner at the onsite restaurant and both the food and the service were great.

"Excellent overnight stop"

5
29/03/2016

My wife and I stayed here to break up our drive to Prince George. We were pleasantly surprised with a complimentary upgrade to an executive suite. We also tried out the restaurant which we were very impressed with. The food was hot and the service was quick and efficient. My wife commented on liking the decor and said she would come back here to eat even if we weren't staying in the hotel. A great experience. Thanks

"Suite for 6"

3
28/03/2016

Hotel Suite can accommodate 6 adults however only 1 small bathroom. A little outdated, Queen bed was comfortable, other beds, not so much. Reasonably priced with lower end interior finishes, such as microwave, coffee maker, hair dryer, appliances etc. Not typical of Best Westerns ive stayed at previously. Staff was very courteous and accommodating. Restaurant and pool seemed adequate however did not use. Definitely an outdated experience however sufficient for our purpose.

"STOP OVER WHEN TRAVELING"

4
28/03/2016

Clean hotel a block off the main road close to the downtown area. Parking was not a problem since we stayed mid week. Could see it being an issue during busy times. Had breakfast in the restaurant and would probably go elsewhere for breakfast the next time. Hot food was not hot and some looked like it had been out for a long time. Checking in/out was quick and easy. Did find the room extremely hot when we arrived but opened the windows for the night to be comfortable. Plugged in a phone for charging and did not realize the outlet did not work until the next morning.

"Great location pet friendly"

4
27/03/2016

This is a great location very quiet away from the highway. Just a short walk to downtown nightlife or you can stay onsite as there is a restaurant Awesome bed,fireplace and staff is very friendly Welcoming for pets too with a bag of goodies for them Quiet relaxing location We will try them again when we are not camping

"Simply the Best Western"

5
23/03/2016

Stayed here for 9 nights in March 2016. Being a travel agent I was fortunate enough to get a very good rate on our room, but having stayed there I would not have been disappointed with paying full price. The four of us stayed in a mezzanine apartment. It was small but not cramped. It was clean, well appointed (with a coffee machine!) and the beds were very comfortable. Most evenings we ventured down to the pool area to soak in the hot-tub after a day on the slopes. The facilities were clean and well maintained, with fresh towels available in abundance. The pool itself was a maybe little cold, while the hot-tub felt almost as hot as the sun, but otherwise the facilities were excellent. The on-site restaurant, The Inn Grill, was superb. Emily served us on our two evening visits; the service was top notch and the food absolutely delicious, with generous portions. Their bison meatloaf was incredible, as was the 'black bottom pie' desert. The breakfast buffet was very good too, and fantastic value at $10. Location wise, it's about a 5-10 minute walk into town. The Marmot Basin shuttle bus stops right outside, though you can't buy tickets at reception. The staff at the hotel are excellent. Everyone we encountered was extremely friendly, and Romina on reception in particular deserves a mention. She checked us in and out, and seemed to be on duty whenever we called the desk or had to pop in. She made enquiries with a local tour company for the Maligne Ice Canyon tour, and made the booking on our behalf, gave us directions, numbers for cab companies, and she even mailed an item of lost property to us after we returned home. She could not have been any more helpful. The Best Western Jasper Inn & Suites isn't luxury, but it really is an excellent choice of accommodation and we were all very happy during our time there. Each of us would absolutely be happy to stay there again.

"Weekend getaway"

4
21/03/2016

Nice quiet and tucked away, a bit of a walk to downtown but nothing's too far in Jasper. Clean rooms and beds are alright. Wish there weren't so many children there during our stay running up and down the hallways but hey, can't be the only ones in the hotel right? Worth staying at.

"Jasper weekend"

4
21/03/2016

For the past 10 years we have come to Jasper to ski and for over half of those years we have stayed at the Best Western, Jasper Inn. (sometimes we didn't book it early enough and could not get rooms). Still our favorite when going to Jasper with family.

"Excellent Suites"

5
19/03/2016

We stayed in one of their suites and were not disappointed. Large and comfortable with nice views to the garden and mountain this room was well equipped with two large beds and a comfortable seating area. The jacquzi was a real treat and easy to operate. The room was clean, quiet and well maintained. Breakfast was extra; which I thought should have been included for the price.

"Great rooms and amenities"

5
15/03/2016

We always enjoy the comfort and spaciousness of the larger rooms with the full kitchen and living room. It is an extra pleasure to have the space to kick back in after a hard day of skiing. The hotel is in easy walking distance to downtown, but being off the main street means you don't deal with the traffic noise.

"Terrible!!"

1
14/03/2016

Where should I start??? No parking available so I had to park down the street which worried us as we kept our skis in the vehicle overnight. The room was ridiculously hot even with the thermostat turned down all the way. No air circulates in there and there is no air conditioner to run as a fan. We had to open a window just to cool the room but we were on the main floor facing the parking lot so it was noisy when the window was open. I can't imagine staying here in the summer. To top it off, the guests in the adjacent room came in at 2:30am and made ruckus that woke us up. Most BW's have free breakfast but not this one. There is a restaurant attached which had a buffet breakfast for $9.95. The people at the hotel, both reception and at the restaurant, are very efficient and friendly. There is a pool and hot tub that were clean and nice even though the pool was a bit cold. Wifi is free and works well. The location is good as it is a short 10 minute walk to town.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Yysguy We are disheartened to see your review of our property as “Terrible”. Parking is limited in all areas of Jasper due to land being a hot commodity in our National Park, thus there is no charge or parking meters in place. We do offer complimentary ski lockers for our guests' convenience. Fans are provided in all of our rooms and we would happily have checked on your heating issue. We do have Security on duty from 11:30 PM– 7:00 AM and apologize that they were not aware of the disturbance that occurred to awake you. Our Inn Grill is a full service Restaurant offering a Full Buffet Breakfast and Dinner to all patrons. If we did not have a Restaurant, we would be required by Best Western to provide a complimentary Continental Breakfast. We are pleased to pass on your kind words regarding service to all of our employees! We hope to have the chance to host you in the future and the opportunity to make amends! Sincerely

"Great family hotel"

5
14/03/2016

We stayed in 1 B/R & 3 bed loft, kitchen, living room, fire place. Great for families with children. Pool, restaurant, prices are fair & we stay at BW Jasper Inn 6 times p.a. Our kids luv it as do we. Thx to awesome staff.

"Relaxing and enjoyable"

4
13/03/2016

There are two flights of stairs to get to the floor for the room. The halls and staircases are clean. In the room has a counter-top stove, convection microwave oven, large coffee pot so if you wish you may bring your basket filters and coffee. Coffee is supplied but we like more and our own. There is everything needed to cook with in the room. There is a small fridge and the shelves are of a fair size. There is a counter with stools that slide under for the eating at the counter. A fireplace is within the room and one log is provided. A chest of drawers supports a television. A fold out couch is in the room with chair and a footstool that slide under the chair, a coffee table and an end tables. There is lots of room under the stairs up to the loft to store items. There is an ironing board and iron. There is a fold up suitcase holder. The bathroom holds the tub, toilet and sink. The loft is up a flight of stairs that bank sharply to the left for the loft area where there is a queen bed, two night stands, chest of drawers with a television and an area to hang clothes and a stool. There are two fans in the room and with the sun shining down, it does get quite warm. The loft as a skylight. A walk out balcony has large sliding doors. This room faces the courtyard. The hotel has a pool, exercise room, and restaurant onsite that serve breakfast and supper/dinner. Lunch is not available. With the kitchenette within the room though, eating out is more of a treat when booking these types of rooms. They have a laundry area (coin operated), storage for skis and an area where waxing is available. The room is comfortable and very clean. The hotel is quiet. The check-in/check-out staff are friendly and helpful. The cleaning staff are friendly and accommodating.

"Excellent Stay"

5
13/03/2016

My husband and I had a wonderful stay in this little town nestled within one of Canada's National Parks. Our room was beautiful and the facilities were perfect for us. The common areas are a little older but well maintained. Even though we didn't bring our dog this time, this is a pet friendly motel and will definitely come back with our dog.

"Quiet night"

4
10/03/2016

Large property with pool and hot tub. I picked a room with a whirlpool bath in room and it was very clean and functional. No A/C would normally be a deal breaker for me but it was March so I took a chance and needed to keep the fan on all night which was mildly annoying.

"Overnight stay in motel"

2
09/03/2016

We have stayed at many Best Western Hotels in both North America and in Europe and we feel that this hotel did not meet Best Western standards. The suite does not appear to have been modernized possibly from 1950-1960 . Also found white powder on baseboards in bedroom, mouse traps under kitchen sink, tacky signs asking people not to hang their clothes on lamp shades. In the morning (8:30) we went for breakfast in their restaurant, told the only food available was a buffet and all of the food was cold (scrambled eggs, bacon etc) we found the staff to be friendly. There are many hotels available in Jasper but we would not recommend staying at this one.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Bonnie C Thank you for taking the time to post your review. Please accept our apologies for the issues you encountered during your stay. Granted we were built in the 70's as a Ski Resort, as an “Inn” and not your standard hotel as the majority of our rooms are equipped with kitchens and fireplaces. We are constantly doing renovations on our property, having completed this in our standard, studio and upper loft suites. Plans are in place to start renovations on our East Building in late Spring. We find a lot of our guests hang their wet ski clothing on the lamp shades which leaves water stains so the sign tends to help deter this. We distribute a fine white powder behind all of the beds, headboards and side tables. The powder is Diatomaceous earth also known as diatomite or kieselgur/kieselguhr, it is a naturally occurring, soft, siliceous sedimentary rock that is easily crumbled into a fine white to off-white powder. This is a natural and human/pet friendly substance (and is actually edible). It is used as a pest preventative, as a safe alternative to an invisible insecticide spray. This information is noted on a card next to the bed as well as in our Guest Directory. We are sorry that you missed this information. Our location in the mountains is shared with many wild animals from Bears, Elk and Deer in the nearby woods and also small creatures such as mice. Although we don't have an issue, we are proactive in all regards. Sometimes when room doors are left open, it invites such small creatures. We are happy to pass on your kind words to our valued employees and would also like to express our concern in regards to our buffet being cold. We are sorry this was not rectified during your stay and thus your disappointment. We hope you will give us another opportunity to welcome you back in the future and the chance to make amends. Sincerely The Best Western Jasper Inn Management Team

"Nice place to stay"

4
07/03/2016

Good hotel. Renovated, great location, great stuff, really nice rooms. Restaurant is excellent for dinner quality/ price wise. Only one minor thing didn't work for us - coffeemaker ;) Also read a manual for microwave - looks more like spaceship lol))))

"great for families"

4
04/03/2016

Stayed for the weekend with family of five while visiting the national park. We stayed in the two bedroom suite with the mezzanine/loft. The room had everything needed and was warm. The decor was starting to get a bit tired. Kids loved the pool - would stay again.

"Decent Stay"

4
29/02/2016

The hotel was nice. There was a fly in our room upon arrival. Besides that everything else was nice. We were told breakfast was included, however once we checked in we were told breakfast is not included. There was a small room outside our hotel where we were told to store our snowboards. There was a key inside our hotel room. We tried for about 10 minutes to open the small door and nothing happened. The next morning we saw house keeping open the door and inside of it was bed sheets and linens. Kind of annoying that we wasted time trying to open the door.

"Clean and affordable! Loft rooms!"

4
25/02/2016

After a long day of traveling from Banff to Jasper, we needed a place to stay as we were passing through. This hotel was a good price and very clean. If your looking for a good place to sleep 3 people separately, this is it. They have loft rooms that are not advertised on their web page!

"Mountain Escape"

5
23/02/2016

We love staying here, staff is friendly, beds are very comfy, coffee is free and the restaurant is lovely (try the lobster mac and cheese!). Not to mention Jasper is always a nice get away nestled mountains.

"Good fun"

5
22/02/2016

Lovely time for the family to meet centrally and be together under one roof. Nice facility with pool and hot tub which made relaxing at the end of a day perfect.Good food for the entire family young and old and lovely spirit list. Recommend for a great weekend getaway to families. Our room was able to house 5 adults and 1 child.

"Clean and great price"

3
20/02/2016

We came here for a hockey tournament in November. We had a really great rate of $109.00 which we thought was fantastic for the tourist town of Jasper. We had a 2 bed room although the beds were double rather than queen. This made for a bit of an uncomfortable sleep for all of us. As well as we found the room to be extremely hot and we were unable to control the heat in the room. There is no air conditioning in the rooms at this hotel. The hotel was clean and the room was spacious. We had a variety of rooms throughout our whole team and the kitchen/loft rooms were quite nice and roomy but also hot. The rooms had balconies but there were signs posted asking guests not to open them in the winter as pipes may freeze. The linens were new and clean. The towels were quite thick and were quite nice. The cleaning staff was very lovely and helpful. Breakfast was a buffet style for $10/person. It was decent. We found the restaurant a bit pricey yet good but we probably wouldn't eat here again but look for somewhere else in town to eat. We would stay here again if visiting Jasper.

"Best Western in Jasper"

4
19/02/2016

We've stayed here quite a few times. The staff are always very friendly. The rooms, depending on what size you get, can be quite small, if you're not in an upgraded room, but they are fully equipped with a kitchen which was a nice unexpected surprise.

"Best Western Jasper"

3
16/02/2016

Powder in room for "pests" was a concern. Made us question whether it was preventative or if the hotel had an issue in the past. When we asked the front desk, we were advised that the powder was "natural" and being in a national park it is something that is used. We have never encountered this staying in Jasper numerous times.

"Quick Family Get Away"

2
16/02/2016

We stay at Best Westerns whenever possible. This particular Best Western is in desperate need of updating. Rooms are small and narrow, bathrooms are extremely tiny and the decor is rustic and out of date. When we got to our room the thermostat was set at 10C, but the temp in the room was 22C. The room smelled musty and beds were very uncomfortable. There are signs on the windows to not open them to cool off the room, but it is the only was to get a reasonable temp to sleep in. We heard several guests make the same comment about the excessive heat and lack of temp control. Parking is minimal and on the back side of the hotel there is no through road, so vehicles are trying to turn around or back up when they discover there is no space to park. We totally understand that this is a ski town and the hotels are going to be full no matter what. However, as the economy continues to get tougher, people will have the ability to pick and choose. I don't believe we would choose this hotel again.

"Hockey tournament"

4
10/02/2016

We really enjoyed this hotel!!! Most hotels in Jasper are on the older side so no 5 stars here. We had a room with a loft which left us a lot of room to hang out and watch tv with friends. Much better than sitting on beds. The staff was wonderful, very polite & helpful. Downsides...... Dinner took more than an hour to come and they do not serve lunch at the restaurant on site.

"Been Here Many Mant Times"

4
08/02/2016

We have never been disappointed. Clean, friendly staff, not far from downtown. There are many hotels in Jasper and we have always liked the atmosphere here. Lots of parking and we have found the staff very helpful with our questions.

"Clean with great pool......less stellar beds"

3
08/02/2016

Rooms are small with uncomfortable (but clean!) beds. Staff are all very friendly. Great pool, hot tub, sauna & steam facilities - all indoors. Location of hotel is in Jasper, putting it conveniently close to restaurants, shopping, skiing, hiking, etc.

"The Inn is a GREAT choice in Canada's winter wonderland"

5
31/01/2016

100 members of my seniors ski club stayed for 4 days mid January 2016 on a ski tour. The rooms are excellent for our needs and very comfortable w fire places. Lindsey Gunson, Group Sales Manager was excellent at tending to any of our last minute needs and Matt the Inn Restaurant Manager runs a quality restaurant & bar with terrific meals and service. We couldn't have ask for anything more. Our first choice in Jasper.

"Perfect room and food"

5
31/01/2016

We ended up staying here by accident one Friday night as we were having car issues on the way through the park. By the time we booked in they had only one of their more expensive ski chalet rooms available- I think it came in at around 230 dollars. The room was absolutely spotless and stunning- it had a whirlpool, a suite, a kitchenette, a television and a balcony. The balcony looked out onto the beautiful garden area that they had, (and of course the mountains), it was very peaceful. We really enjoyed our stay there, the bed was so comfortable that we slept solidly. We were pretty travel-weary so we decided to eat in the hotel restaurant for the sake of convenience. I was so glad we did- the food was really delicious, it actually took us by surprise. The wine too was excellent. When we commented on how good the food was to the lovely lady at the desk we were told that they had been making a very conscious effort to improve the calibre of food served. It has definitely paid off. The restaurant is definitely worth visiting, even if you are not staying at the hotel! My only complaint is that the staff did begin to very loudly set the restaurant up for breakfast at around 9.00pm whilst discussing their night out ahead. This didn't bother us too much though as we're used to it happening in quite a lot of Canadian restaurants. All in all it was a great impromptu stay that we were very grateful for, especially considering the bad travel luck we were having at the time!

"Cozy room with a fireplace"

4
23/01/2016

We stayed an extra day in Jasper because there was a terrible storm. We moved here from the Jasper Park Lodge. The room was very reasonably priced. We had a little kitchenette, a sitting area with a fireplace (and a log was provided). The bed was in a loft upstairs. It was wonderful except the wifi was quite slow. We used the hot tub which was clean and convenient to get to. We also ate breakfast the following morning in the restaurant and the staff was very attentive and the food was good.

"Well staffed , reasonably priced family rooms"

4
22/01/2016

Pretty much what you would expect from a ski town hotel. We rented a loft room. It is upstairs and you have to carry all your baggage up the stairs and down a hallway to your room. Upstairs has 3 beds, main floor bedroom has a queen and the living room has the standard pull out couch. The unexpected was there was no dishwasher. Also given this is a ski hotel for much of the year, we expected a place to hang all the ski gear to dry out. Maybe folks would think it was ugly but we would have appreciated some hang spots in the living room. We had boots all over the place too. The staff went above and beyond. We had one skier who injured his leg. They had to take a taxi from the hospital back to the room and had forgotten their room key in their ski bags. Staff made sure they were able to get to the upstairs room. They didn't have cash for the taxi so the driver just came back later to collect the fair. A lovely young gentleman helped us load the car at the end of our stay and didn't want to take a tip. They were wonderfully helpful and it was much appreciated.

"Average"

3
20/01/2016

After driving from Banff, the hotel was easy to find however we had booked in on a holiday weekend so it was full. the room was very dark and had white powder all around the walls, when speaking to someone who works there they said it was to keep out insects which was not very pleasant. The staff were polite and the rooms were cleaned.

"Shock and Awe"

5
18/01/2016

This Hotel Is Exceptional Value For Money with High end Service. Meal Reservations are on time and the Dining is Exceptional. The Menu selection is hearty tried and true energy food for the snowy nights. The rooms are well laid out Separate bedroom Kitchen and living space with bathroom....Even a fireplace. Although I did not use the sauna's, pools etc. they were nice. The Hotel even had a telescope that was neat.

"Basic but Comfortable"

4
13/01/2016

My Fiancee and I stayed here along with my Mum in September 2015. Rooms were clean, if a little dated and with trees along the front they were a tad dark. Staff were not exactly attentive but never the less they were polite. The restaraunt on site was very good and it served as a perfect base for us to explore

"Clean, roomy convenient and a fire place!"

4
12/01/2016

Great hotel for family- plenty of room to spread out- loft with twin beds upstairs, queen room downstairs with tv room and small kitchen- very convenient to sites, nice restaurant and the best thing- a fireplace- it was like a ski resort! Best place we stayed in Canada!

"Decent price"

3
07/01/2016

The rooms here were clean and comfortable considering it was one of the cheaper places in town. The heat/air circulation in the room was horrible though and we had to open the window to sleep which gave us both a cold for a week after. Our room was by the stairs to the pool so we heard kids running and yelling until it closed at 10 pm. I will go to the restaurant again but the hotel itself will probably be last on our list for next trip.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Richard G Thank you for taking the time to post your reviews on both our Hotel and Restaurant sites. We are pleased to hear you enjoyed our popular Inn Grill! Our apologies for the issue you had with the heat/air circulation in your room. We are sorry we were not aware of this during your stay and the chance to rectify the issue. Its unfortunate we only had a room by the stairs due to our high occupancy over the holidays and your reservation made on day of arrival. We hope to have the opportunity to host you again in the future and the chance to make amends. Sincerely The Best Western Jasper Inn Team

"Second stay at this location"

3
04/01/2016

The rooms were clean, the staff were friendly and breakfast was good. The loft room is very nice with the fireplace and a small kitchen. The only small concern I had with our stay was one of the pillows on the couches looked like it had dog hair on it.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Mckayla M Thank you for your lovely review that we are pleased to share with our employees! We have had our Housekeeping Manager investigate the concern you had with the pillow. These are not our designated pet rooms and we do our very best to advertise our pet friendly rooms as our one bedroom suites located on the main floor. We look forward to hosting you again in the future! Sincerely The Best Western Jasper Inn Team *Manager's note: Any guest unsure of which rooms are pet friendly when reserving on line, please call us directly at 1-800-661-1933 and we will be happy to assist*

"Nice Mountain Getaway"

4
02/01/2016

We stayed at the Best Western at the end of December for 2 nights so we could do some skiing and go for a couples getaway. We got an awesome room that could use a few renovations, as it was pretty aged. It was nice having a fire place and jacuzzi in the room, especially after a long day of skiing. It would have been nice to have a microwave in the room since all we had was a fridge and a kettle. Housekeeping didn't do much except for make the bed and empty the garbages, they didn't even move empty bottles or cans. We would probably stay here again if the price was right.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear K8Ciara Thank you for taking the time to post your review! A Jacuzzi is always a welcome treat after a great day at Marmot Basin! 93 of our 143 rooms do have kitchens or kitchenettes if you are staying with us in the future. We also offer microwaves available upon request for our Standard or Executive suites. Our apologies that you were unaware of this at the time of your stay. We look forward to hosting you again in the future and if you're looking for the 'right price', please ask us about our "Midweek Snow Days Package". Sincerely The Best Western Jasper Inn Team

"Fabulous restaurant!"

4
02/01/2016

We stayed mid-December. Rooms were clean, amazing food and service at The Inn restaurant, and the swimming area provided a pool, hot tub, sauna and steam room to relax in. My only concern would be the noise from adjoining rooms... there were a few parties going on which was a little disrupting but is not the hotel's fault. I chose to not complain to the management.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Amber B Thank you for your "Fabulous" review! We are sorry to hear that your were disrupted by noise from adjacent rooms. We adhere to standard quiet hours from 11:00 pm - 7 am and have security on to address any noise issues should they arise. We hope to have the opportunity to welcome you back in the future. Sincerely The Best Western Jasper Inn Team

"Excellent service"

5
01/01/2016

34 of us stayed during Xmas 2015 for 4 nights and received excellent service. Everybody on the staff was very accommodating.Special thanks to Mathew and Diana! Not the cheapest and not the most expensive. Good value for money.

"Nice but needs Improvements"

3
30/12/2015

Stayed at the hotel over Christmas for three nights. Rented a suite with a kitchen, loft with three single beds and a queen bed in a separate bedroom below. Negatives: Kitchen had very very minimal equipment to cook with. Not much for cutlery or cookware. It was pretty tough to cook breakfast with only one frying pan! Very little plates, cutlery, tea towels etc. only one single sink and not much counter space. Only two small bar stools - inadequate for a family suite. Also not very sound proof from lost to bedroom below. Small TV in living room should be replaced with a big screen tv and little TV put into bedroom. When I complained about the kitchen needing some more equipment I was told next time I coils bring my own. For $249 a night I expect this to be supplied when I book with a full kitchen! Pluses: Christmas buffet was incredible!!! Very delicious with a wide selection. Matt who runs the restaurant is extremely personable and accommodating! Great job Matt!! Suite layout: very nice and well thought of - the lack of dining space or stools. Two stools is inadequate. Pool, hot tub and steam room were nice and not very busy. It's not accessible from rooms though and you have to go outside. Fireplace added to the atmosphere and the tiny Christmas tree in the suite was a nice touch. This could be a really nice place to stay with some easy fixes!!! I hope they read this and take my suggestions.

"Snowy Christmas Eve"

5
28/12/2015

My wife and I spent our Christmas Eve at this wonderful Mountain Resort and the room was so bright and cheerfull with a cute little fireplace. We spent the day wrapping gifts for our family and in the evening went for dinner at their awesome restaurant . The food was great and the presentation attractive . Later we took in the pool and hot tub and finished off the evening with a glass of wine while sitting in front of the fireplace . In the morning we awoke to find an elk grazing in front of our window , whats not to like ? A wonderful hotel in a beautiful setting with friendly and helpfull staff .

"Great location, comfortable stay"

4
24/12/2015

Well located about 10 minutes walk from downtown and in a quiet location. We enjoyed our stay here, the room was large enough and comfortable, great views of the mountains from the front of the Hotel. The hotel also has a good grill which we tried on the first night. Recommended

"Great Jasper stay!"

5
23/12/2015

Very nice hotel with a great restaurant. Rooms are clean and well maintained. Typically a popular place to stay in Jasper so book early. Staff are very courteous and helpful. Would definitely recommend!

"Great Place to Stay and within walking distance of downtown."

5
15/12/2015

The Manitoba Motor League did the looking and the booking for me. I said I needed a place to stay in Jasper with a pool and hot tub and this is what they picked out for me. An excellent place to stay with a friendly helpful staff. This would be a good place to stay if you have children and teens with you.

"Nice Pool and Friendly Staff. "

3
12/12/2015

We decided to stay here because of the indoor pool and hot tub. We really liked the pool area. The Best Western itself is dated but the beds were comfortable and met our needs. Found the staff to be very friendly and helpful. Thank you to all the staff who took the time to make us feel welcome.

"Good value"

3
12/12/2015

Nice location, and decent value - it's an easy 10 minute walk - maybe 5 into town, friendly staff. Accommodation is comfortable and rooms are pleasant enough. Breakfast is pretty average but nice enough I guess. This is a sort of place to stay if your ok with an average to good hotel, and you just want to be close to town centre.

"great price for a great stay"

4
11/12/2015

This place was the perfect fit for me, close to downtown, walking distance to the bar and not too hard on the wallet. Even though the pool and breakfast was closed. Will be returning to jasper and will stay here!

"1 night stay"

4
07/12/2015

I loved my room! It was a queen suite! Cute real fireplace and full kitchenette! Also staff were accommodating to my requests! Playpen was provided for my baby and ready for me at check in! Just wished the restaurant was open during the afternoon! But the hotel is close to everything to town so simple enough to go get food :) I had a great stay !

"Great staff, bad rooms"

2
06/12/2015

This hotel needs a major renovation. The one bedroom suite was very small and dimly lit. The bathroom was very old and absolutely needs updating. This was not a good experience. The staff were absolutely fantastic and extremely helpful. The pool was also small and cold.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Amanda S Thank you for taking the time to post your review. We are pleased to pass on your kind words to our employees! Our apologies for your disappointment in regards to the room. We have many rooms that have been renovated and plans in place for further renovations on our main floor suites. Recommended pool temperatures are between 78F - 82F. We run our pool between 81F-82F. If temperatures are higher than this, micro-organisms multiply faster, which in turn leads to increased use of chemical disinfectants as well as dissolved gases become less soluble, so there may be more bad smells (chloramine) and even be potentially harmful. We hope to have the opportunity of hosting you again in the future. Sincerely The Best Western Jasper Inn Management Team

"Beautiful room for a one night stay"

5
27/11/2015

We had one night in Jasper, this room far exceeded our expectations. Loft with a fireplace, WOW. A full kitchen as well, too bad we weren't staying longer. I had a lovely stay, great view. And the restaurant beside was good too.

"Loft Suites are the Bomb!"

4
26/11/2015

We come here every year and always get the loft suites, perfect to hang out with friends and not be suck sitting on each others beds. Nice Fire place and kitchenette, it is like a home away from home in the Rockies. We love it!

"Clean but a haven for drunk travellers"

2
16/11/2015

When I checked the website for the hotel, everything seemed fine. It wasn't till we arrived that we found, the restaurant, pool hot tub etc all out of service and shut down. This information should have clearly been available before booking. Due to the location of the hotel and winter conditions, you needed a vehicle to go for food etc. The room on checking was clean and tidy, nothing fancy. My wife and I came for two days relaxation and just to get away from city. The drunks started at midnight arriving and banging, TV loud and throwing up. Still at 5 am, we tried to call the front desk multiple times but got no answer. I had to get up and walk a distance to the check in only to find the door locked. I waited about 10 mins until someone finally arrived. I made the complaint. They did finally take care of the issue, but our night was ruined. The next day we were out and enjoyed the day sightseeing, returning to relax for the evening. We had a difficult time finding a parking spot and again noticed people hauling cases of beer etc into the hotel. I also noted that diesel trucks were left running all night in the parking lot, causing us to listen to the hum of an engine all night. Once again all night long we had noise and doors slamming and people in the hallways yelling. We couldn't wait to get out of there. What a total waste of our relaxed weekend away. This cost us money hoping to relax but ended up with a wasted weekend, having to return home to rest!

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear smoir64 Thank you for taking the time to post your review. Our apologies that you did not see the closures for our Restaurant and Pool facility. They have been posted on our website as well as Expedia ( which is where you reserved) Hotels.com, booking.com and all other 3rd party booking sites, since July. Our records show that the night security was doing his rounds and did address the noise next to your room where a guest was skyping rather loudly. Again, we are sorry to hear of the inconvenience this disturbance caused. We are known as a family, friendly hotel and do our very best to ask that guests adhere to a quiet period between 11:00 pm and 7:00 am. We hope to have the opportunity to host you in the future. Sincerely The Best Western Jasper Inn Management Team

"Would NOT recommend"

1
14/11/2015

Booked a pet friendly room via Best Western Canada and I was quoted a rate. When I booked into the hotel, I was told that they did receive the booking and the booking said that I had a pet. They then told me that there's an additional fee for a pet friendly room and another fee for the pet. (Plus Parks Canada charges you if you stay in Jasper) I tried unsuccessfuly to resolve the additional charges with the hotel front desk and again with the manager. I then contaced Best Western Canada and they gave me a credit for the additional charges. (Kudos) I gave the hotel a rating of one since I can't give them a zero.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear Ken H We are pleased to hear the Best Western Central were able to assist you with the error that was made when reserving the pet friendly room with you. Thankfully we did have pet friendly room to offer when you arrived. The pet fee is standard in all Best Western properties and noted so on the website. All National Parks charge an entry fee when visiting and enjoying all that they have to offer. Sincerely The Best Western Management Team

"One night stay"

5
13/11/2015

We stayed one night on our way home to the states. The hotel was close to restaurants and was quiet and comfortable. Our room was quiet, clean and well maintained. The beds were very comfortable, the bedding clean and fresh and the bathroom was spotless. I would recommend this hotel for short or long stays. Well done Best Western Jasper!

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear jhbbdz5 Thank you for taking the time to post your review! We are pleased to hear you enjoyed your stay and will pass on your comments to all of our employees! Sincerely The Best Western Jasper Inn Management Team

"Basic room for not bad price."

3
12/11/2015

The bedroom was right beside the door and the hallway, so it was very noisy. If anyone walking by was talking, you could hear their conversations as if they were right in the room with you. I stepped on a broken drill bit that was embedded in the floor by the bed and hurt my foot, when we mentioned it to the staff at checkout, they did not seem to be very concerned... The toiletries were a nice treat, they were bath and body works, and the coffee maker was a Keurig and several pods of coffee were available.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear NanaB1951 Thank you for taking the time to post your review. Please accept our apologies for the issues you encountered during your stay. When the gentleman presented the piece of drill bit upon check out, I apologized and asked if you were ok. His response was yes you were. I did follow up with our maintenance department as well. We hope to have the opportunity of hosting you again in the future. Sincerely The Best Western Jasper Inn Management Team

"Good family vacation hotel - dated but clean - no breakfast"

3
11/11/2015

Affordable hotels with more than 1 bedroom are hard to find in Jasper but this one fit the bill. It's located towards the end of town but about a 10 min walk to the center. Rooms are dated and small but functional and clean. Our unit had a private bedroom downstairs with a queen bed, a pull out couch in the main living area and then an upstairs loft room with 3 single beds. Bathroom was tiny. I wouldn't rush to stay here again but I wouldn't avoid it either. Unlike many Best Westerns this one does not offer complimentary breakfast although a buffet breakfast is available for a charge in the restaurant.

Manager61073, Manager at BEST WESTERN Jasper Inn & Suites, responded to this review
Dear islandgirl76 Thank you for taking the time to post your review. We are pleased to hear that you had a nice family vacation with us and hope you enjoyed our full hot buffet breakfast in our full service Restaurant priced at $9.95. We hope to have the opportunity of hosting you again in the future. Sincerely The Best Western Jasper Inn & Suites Management Team

"Dark and Dirty"

1
08/11/2015

There were no lights in back parking lot, only entrance to room,. There was a truck full of Men hanging out drinking at entrance. The room door lock was loose and didn't seem secure. The walls in the room were covered in dust. The employees were dismissive of my concerns, rolled her eyes when I mentioned the lighting and the men hanging out and made excuses when I mentioned the amount of dust in the room. Said it is a preventative compound they use.

"Dusty, old and expensive but friendly staff"

3
07/11/2015

How am I gonna get to 200 characters when this is all I have to say about the place, especially after coming from Stoneridge in Canmore, ouch ! The pool area and steam bath were nice though, but the biggest complaint would be the room. Please invest in the place and refurbish the rooms. I would not come back here if I was ever to return to Jasper.

"Poor experience"

2
06/11/2015

Did not expect this to be out of best western. Staff was not that friendly, room service was poor. Front desk did not honour Best Western reward cards/vouchers. Waitress in the Grill restaurant wasn't friendly.

"Best Western in Jasper National Park"

5
02/11/2015

A great place to stay. Everyone was so friendly, the breakfast for $10. was fantastic, and the location was great. I will definitely stay here again. The room was nice, bathroom was typically small, but for two people not a problem or for people who like to be in the bathroom by themselves. Beautiful area with lots to see within driving distance.

"nice hotel to stay and excellent service"

5
30/10/2015

It was good and happy experience with my trip to Alberta. Hotel out looking was old however it was clean and nice. I enjoyed steam sauna and hot tub especially cold weather. Service was excellent for my question for microwave. Instead of telling me where it is they brought it to my room right away. What a nice and amaging service!

"Nice stay"

4
25/10/2015

My wife and I stayed Oct 22 and 23. The room was clean and well set up if we wanted to cook our own meals but the restaurant had a very good rating and the food was excellent. Their chef certainly had a good handle on preparing and presenting his interpretation of how to please folks. Although the room prices were a bit more than I'm used to, it was well worth it in the long run. We also saw Col. Chris Hadfield at a presentation which was partly sponsored by the hotel. All in all well worth the money.

"Great place for a business stay"

4
23/10/2015

Booked a 2 BR suite w/loft bedrm. Fantastic room. Actual seating area w/chair, love seat & coffee table. Fireplace was a nice bonus although we did not use it. Would be very nice feature for a ski stay though! TV could have been slightly larger, 32" just isn't big enough for this room. Kitchenette was useful but mostly the fridge, no need for trips to the ice machine! Staff were very accommodating & friendly. Housekeeping was in every day to vacuum, clean the bathroom & replenish towels. Nice to have a pool, lounge & restaurant on site as well! Bonus wildlife sighting right beside rear parking lot. 3 elk casually grazed through!

"Great hotel, great stay"

4
20/10/2015

We really enjoyed our stay at this hotel. The room was very clean and comfortable, the staff was friendly and helpful. The on-site restaurant was good and convenient. The only negative is that breakfast is not free as it is at most Best Westerns. We highly recommend this hotel. And Jasper is a super place to visit.

"Suite Life at the Inn"

4
17/10/2015

My wife and I traveled to Jasper on the long Thanksgiving Holiday. We stayed at the Jasper Inn and Suites and were not disappointed. We were assigned to a suite with a very large bathroom, with most of the modern-day amenities. (The only thing lacking in the bathroom was a shower curtain.) The bathtub was very large and "jetted." I would recommend to management that they invest in another shower curtain, as it prevents the floor from become water-logged. Management should also replace some of the floor tiles that have become cracked. There was also a small kitchen area in the suite. Management provided us with a Keurig coffee maker and coffee pods. We found this to be a real nice touch. In all, we enjoyed our stay at the Best Western Jasper Inn. We have no hesitation in recommending this property.

"Great Stay"

4
16/10/2015

The hotel upgraded us on arrival which was great for us but because they had messed up someone else's reservation. Super view and very comfortable room but the decor is very dated. Overall we had a great stay.

"Great hosts & dining"

5
15/10/2015

Front desk staff very accomadating for a handicapper like me. Nice clean looked after facility. Resturant had great dining and a superb breakfast smorg. Staff very friendly. WOULD RECOMMEND FOR FAMILY OR SOLO & FRIENDS.

"Friendly staff working in a well looked after hotel."

5
13/10/2015

This 4 storey hotel does not have an elevator, but it really isn't all that important. Our loft suite was on the 4th floor. It had a lovely, well appointed kitchenette. The bedroom was in the loft. TV on both floors. We were pleased one morning when we went to our car to find an elk family off the parking lot eating grass.

"Good Location & Good Value"

4
13/10/2015

We stayed here as a couple in September 2015. The Best Western has good rooms and facilities. Our room was clean and had plenty of space. The hotel is walking distance from main amenities in the town. We had no problems during our stay and would recommend staying here.

"Quiet Comfort"

4
12/10/2015

My girlfriend and I stayed at this hotel for Thanksgiving weekend, and it was pretty much exactly what we were looking for. The rooms are efficiently laid out to make the most out of the space available. While not overly fancy, the room was very well equipped and furnished. Staff were friendly and helpful. The indoor pool is extremely cold, and the pool showers are colder. There could stand to be more parking available, as one night we had to park on the street. Wifi was inconsistent, and often slow. This hotel is a little off of the beaten path so it's a nice, quiet area with easy access to downtown Jasper and the surrounding area.

"Tired decor, smoke smelling "nonsmoking" room"

2
11/10/2015

Location close to town, room very tired and smellying of smoke, it was non smoking. Hotel claims to have been refurbished but this cannot be more than a lick of paint as the fixtures and fittings were showing signs of wear. The room design is somewhat compromised as the electric cooker is right next to the sink where you would expect to see a draining board and although there is a fire guard i'd not feel confident lighting a fire with the curtains so close. Overall we had a fantastic trip to Canada but this hotel was the low point by a long way. When we told the staff about our concerns there was little effort to improve the situation. We were made to feel an inconvenience when asking the young lady on reception to help booking the Lake Maligne trip. The staff in the Inn Grill were a pleasant surprise, really cheerful and helpful. Would use restaurant again, but would look for somewhere else to stay.

"Friendly hotel with spacious well equipped rooms"

4
09/10/2015

We stayed here for two nights as part of our self drive independent holiday. Our room was on the first floor in one of the farthest rooms. However the receptionist insisted that we left our heavy luggage and a porter would bring it along, which he did five minutes later. So we found our room and were pleasantly surprised. We had a large kitchen/sitting room with a balcony overlooking the mountains(and another hotel). We also had a loft bedroom overlooking the sitting room. The bed was very comfortable. The bathroom was downstairs but we left a small light on so nocturnal visits were not a problem. Although we were not staying long enough to use the kitchen for meals it was great to have a kettle and teapot. We also had complimentary water in the room and apples in reception. We were tired on our first night,although our friends managed a swim in the hotel pool, so we decided to eat in the hotel. The meal was good pub style food and the wine was good. We had breakfast at the hotel. Standard fare but some of the hot food ,especially the scrambled egg, seemed to have been out for a while. However the coffee and tea flowed well with the waitress constantly checking if more was needed. Not a luxury hotel, but friendly ,clean and spacious and we would definitely stay there again.

"Subterranean Blues in a 'Best' Western"

1
08/10/2015

Ok we were desperate. There didn't seem to be any rooms left in Jasper so we booked this place without looking at Trip Advisor. We moved our gear in and noticed that it was a below ground level room and quite dark. Kind of reminded us of a basement apartment in a frat house except the window was above ground. We thought about bailing but they had our money and it was non-refundable. In their defense they had mentioned this issue on the phone but one had to see it to believe it. Next shock was the white powder spread on top of the baseboard behind the bed. We called the desk and they said not to worry, that this was how they dealt with insects and we should read the room info. Sure enough there it was and there was also a card stuck in the lamp by the bed describing how they use the more environmental friendly diatomaceous earth to kill insects. Now this is a noble cause but we would prefer not stay in a place that has an insect problem although we never did see a critter. The final insult was the green light in the smoke alarm that was located directly over the bed leaving a creepy green shadow on the bed all night. Now couldn't they have moved this detector? The walls were also very thin so not a good place for a nights sleep. All of this for for $273 with tax, the most expensive place we have stayed at in our travels through many of the US National Parks or downtown Rome.

"Tired Hotel"

2
08/10/2015

Location and cleanliness are good but the hotel is tired. Room was dark and decor dark. Furniture was tired. Jasper does not have a lot of choices for better scale accommodation. Seems like same old hotels that were there 20 years are still there with minor makeovers and with very few new ones added. Found excellent restaurants nearby and could walk to town center easily.

""Best worst one" Avoid room 309 !!"

3
07/10/2015

Not impressed by the fact our room 309 had some sort of heating regulator which banged and clicked. At 11pm I phoned reception having been unable to get to sleep and a maintenance man was sent to check it out. Apparently the noise was unavoidable, ("that's where the pump is for the steam heating") and we were unable to sleep properly. I was expecting a room move but to no avail. It is apparent from damage to the panel that desperate visitors had tried to remove it in an effort to silence the pump! Not good.

"Great location!"

4
05/10/2015

Pros: We stayed in a pet friendly suite, they gave our dog a goodie bag which was a nice touch! Location is right in Jasper close to everything! Great views! The room was nice and perfect for what we were looking for. I appreciate that the hotel uses environmentally friendly practices! We'd stay here again! Cons: Our room had a strong cooking smell to it and a large stain on the carpet. It needed to be aired out.

"Easy and Satisfactory place to stay in Jasper"

4
05/10/2015

We stayed in a suite which has a bedroom area up a few stairs on a mezzanine level. There were plenty of drawers and space to off load. On the ground floor there was a sitting area with settee and chairs and a kitchenette with breakfast bar. The kitchenette was well equipped and included a kettle and tea-pot - much appreciated by us Brits. The bathroom was also on the ground floor which was perhaps a disadvantage if you have to go to the loo in the middle of the night - but the bathroom was a decent size and in good condition. There was a good sized balcony with chairs, so worth paying the extra for a mountain view if you think you will use it. My only criticism is that the lighting was poor, especially in the bedroom area. The check in staff were helpful. There is no elevator but they have a porter to help with luggage if needed. We used the hotel restaurant for dinner which was very good, and for breakfast, which was less good with a limited choice, and food that appeared to have been hanging around for some time. It was an easy level 10min walk into the downtown area where there are plenty of restaurants also.