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SureStay by Best Western Jacksonville South

4.0 / 5
721 Avis Tripadvisor
5018 University Boulevard W, Jacksonville, 32216-5938 Etats-Unis  Copy !
PHONE : (904) 731-0800
My research

Hotel advantages

Hotel services

Air conditioning in the hotel
Buisness Plus equipment
24/7 reception
Complimentary breakfast
Free Parking
Free Wifi
Room service

Room services

Coffee maker
Hair dryer
Iron and ironing board
The strong points

Hotel services

Air conditioning in the hotel
Buisness Plus equipment
24/7 reception
Complimentary breakfast
Free Parking
Free Wifi
Room service

Room services

Coffee maker
Hair dryer
Iron and ironing board


Enjoy the largest city in the Sunshine State at our newly renovated SureStay by Best Western Jacksonville South. We are conveniently located off I-95 and just four miles away from beautiful downtown. Start your morning with a complimentary full hot breakfast. Amenities included in your stay are a 40-inch flat screen TV, free wireless Internet, a tea/coffee maker and many more. A deposit of $50.00 per stay will be required upon check-in for incidentals.


Customer reviews

based on 721 guest reviews
Very Good
Sleep Quality
"Good hotel for price. Not queen size beds as shown during booking."
Kristi A, 28 Avril 2024

Easy check in, room was clean. Toilet was malfunctioning but nothing major just ran all night so we closed the bathroom door. Only really disappointing fact was they advertise queen beds and even though that's what we booked they were only double beds.

"A quick overnight"
Rickydee48, 05 Février 2024

We needed a place for an overnight on our way south and this looked like it would work. At check-in, the man was very matter of factly. Upon entering our room, we saw that this place need some major renovations that BW should look into to maintain a higher standard. The bathroom was in need of new fixtures as there was a major chip in the tub. While there were no electrical problems, a code enforcer could see that there was a need for concerns. The air/heating unit was missing a plate to tell how the controls operated. Outside, a tractor trailer was running most of the night. The next morning, the breakfast area was unserviced and there was no coffee or a refill of the items that one could eat. Quite a few of the guests went up the street, rather than partake of what was offered. We did sleep well on the bed and left the heater unit running for white noise.

"Great Breakfast"
Shreya M, 01 Novembre 2023

Great Breakfast Bob is the best! He is very helpful and was extremely accommodating. He made the stay worth it and was extremely kind and compassionate. He helped with breakfast and made sure I had everything I needed throughout my stay. ⭐️⭐️⭐️⭐️⭐️

"Not terrible, but..."
Laurie H, 23 Octobre 2023

This is a low cost, older & worn hotel that is getting a face lift. We found room 104 to be very clean. The bed & pillows were very comfortable. Check in was quick. Staff is friendly. A.C. was great. Breakfast was average at best. Not sure why all the 'Great Breakfast' reviews because honestly who cares about that when you're looking for a decent clean & safe place to stay! The downside of our stay, this is a very busy street & area. Several gentlemans clubs nearby, and if you think you're going to sleep past 6:00 a.m. here on a Monday morning, forget it!!! Alongside this hotel is a tractor trailer repair shop who begin work at 6:00. And this particular morning between 7:30 & 8:00 we were kept awake by a staff member walking along our doors talking on his phone with speaker on. This seemed to continue for the better part of a half hour until we opened our door to shush him!! Who does this??? He apologized but we gave up on sleep at this point! So inconsiderate! Also, worth mentioning water pressure & shower head not great but that's not a deal breaker to me. At least it was a hot shower. To sum it up, it's not terrible. We won't return but that's because of the noise not the overall conditions.

"Great for a last minute stay"
laurajordanllj, 23 Septembre 2023

Lovely staff, hot delicious full range breakfast, and clean rooms with no scent, fresh sheets. Lights and plumbing fixtures are wonky and a little shaky but you'll make it. I'd stay again but only if it's a last minute thing.

"Hotel (Motel) Nightmare"
atommomager, 21 Septembre 2023

Blood on the walls, semen, or what appeared to be, on the headboard and bathroom wall, bodily fluid in a dried drip on the window, crusty urine collections at the base of the toilet. Warped metal on the door frame from pry bars, crack pipe burn marks on the furniture, melted plastic accessories, broken towel hooks, boot prints on the wall, dried mucous and bugs near the vanity. A toilet with a lid that didn't fit that howled when flushed. Staff was shocked when we refused to stay in the rooms and was later unwilling to hear or address concerns.

"Great breakfast"
Greddy A, 19 Juillet 2023

BOB excelente servicio muy atento lo recomiendo BOB excellent service very attentive I recommend it una vez llegas no te deja de atender ni de ser atento hasta que te vas un señor muy modesto y educado , once you arrive he does not stop attending to you or being attentive until you leave a very modest and polite man

Samantha L, 20 Juin 2023

BOB was a great host. The breakfast was lovely and tasty. I love the waffles. The rooms are comfy and clean. The staff is welcoming and nice. Definitely recommend this hotel for families short term and long term! You will be very satisfied with your stay. The owner is very nice.

"Amazing breakfast!"
TZmbilikimo, 26 Mai 2023

BOB is so lovely and the breakfast is really big and includes muffins, bagels, toast, cereal, coffee and waffle machine! BOB the breakfast attendant is very cheery, would definitely book this place again!

"Great Breakfast"
Brenda K, 31 Janvier 2023

The breakfast was great and BOB only made it better! The breakfast area was spotless and the food was good. They had many options for beverages, waffles, muffins and more. My room was also really clean. I recommend staying here if you are in the area!

"Great breakfast !"
Fernando M, 21 Janvier 2023

We got greeted by BOB and he was amazing and all the food was warm and fresh, very nice and cozy place, we were 12 in my group and we all ate very well and full, including my two kids that usually don't like anything! The area is very clean and well kept

"Great breakfast"
Destiny S, 21 Janvier 2023

BOB was amazing! The breakfast was amazing. He was very nice and very attentive while we were making our breakfast and helped us if we needed anything! It was an amazing experience. Thank you for all that you do!

"Great breakfast"
Lisbeth C, 14 Janvier 2023

Bob was super nice thank you :) great experience , clean great great, was a good breakfast and nice experience thank you again bob , I will forever remember bob and his diligence to make everything nice , thank you, gracias bob la experiencia fue buena el lugar fue limpio

"Great breakfast"
Kellie H, 06 Janvier 2023

BOB is an excellent host. He provided great service. He helped me and my kids with all our needs! Highly recommended! Breakfast was delicious! We perfer to stay here and will come here in the future.

"Great breakfast"
Ekaterina T, 04 Janvier 2023

BOB is a great host, he provided great service during the breakfast. We had a variety of food and friendly conversations. SureStay is a nice place to rest after a road trip, with clean area, clean facilities and friendly staff. Very recommended.

"Awesome breakfast"
Dewey F, 01 Janvier 2023

BOB is the man in charge of the breakfast area I found out this morning during my first visit here at the Hotel. I have never been to a more friendly, clean, and welcoming service while traveling, I must say, in my life. What a wonderful man and person BOB is and I would love to see all public services hosted by such kindness and dedication as this man BOB. I will forever remember BOB and his diligence to make sure that I had the best time this morning. Thank you Jesus for such a wonderful kind person in my life today on this first day of the New Year in 2023

"Quiet place and and a short stay"
D7536HMdavida, 28 Décembre 2022

My arrival at this property was early in the morning. If I had to estimate, then I would say that I got to this Surestay at approximately 1am. I drove from Fort Lauderdale to Jacksonville after a flight into Fort Lauderdale from the Dominican Republic. This accommodation served its purpose. It was a quiet and clean place to lay my head at night. These are the main things that I come to expect from a Surestay property. There were no issues that I can think of that need to be noted.

"Great breakfast"
Katia F, 20 Décembre 2022

BOB eres muy Buena persona muy amable Good guys Mucho limpio! Nice ! Muy tranquilo and educantion . I came Back for hotel again Guys came the indian Nice People . Cofre Good Y mucho amigo …….!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

"Breakfast room "
Jasmine S, 16 Décembre 2022

BOB was so very helpful to me as I walked in to the breakfast room 10 minutes before it closed. He was so help as I grabbed my breakfast before I got back on the road home to Miami. He showed me where all the breakfast was. The room was sparkling even with the fact that they were about to close

"Great Breakfast"
Miguelina R, 16 Décembre 2022

BOB is a great person, he's always willing to help and provide the beginning of the morning with a wonderful smile, good way to start the day!!! Rooms are clean, breakfast area is very clean. Is our second time while on the road that we stay in this hotel.

"Good breakfast "
Shawn W, 08 Décembre 2022

BOB the breakfast area was clean meat organized always stocked and he was very friendly helpful and made sure everyone was fed and happy and full before they left. BOB was happy and always cheerful with everyone greeted everyone with open arms as if they were a member of their own family

Shannon J, 08 Décembre 2022

BOB made us feel very comfortable and also was very helpful with breakfast. BOB was able to make our stay even better. The hotel was very nice and clean. I would recommend staying at Sure Stay if you are in the area and looking for a friendly and affordable hotel.

"Great breakfast and nice solace to stay"
Naresh T, 29 Novembre 2022

Bob was very helpful and supportive! He is very nice and humble person and made lot of difference to our stay here then any other places.. I liked the stay at Surestay Jacksonville! Rooms were very clean and well maintained . Very good breakfast from fruits, waffles, bread, cereals, juices and much more..

"Breakfast service"
trinkav, 25 Novembre 2022

We had a pleasant interaction with Mr. Bop who was in charge of the breakfast service. He was kind and courteous and offered to help us in any way possible. The dining room was clean and neat. I would recommend few more hot food items to the breakfast menu.

"Great breakfast "
Guide30447559974, 12 Novembre 2022

Bob is a super host very nice helping person, great breakfast area very clean. Loved the stay at this spot the rooms are amazing very clean and comfortable bed. Staff in front office are great very well mannered, I LOVED STAYIMG HERE! Thank you .

"Amazing breakfast experience"
Prithvi S, 11 Novembre 2022

Bob was excellent in helping us with breakfast. He was around to help us and even was courteous to bring food to the table. Breakfast area was clean with good choices. From fresh fruits to all kinds of food items. Thanks Bob!

"Great Breakfast"
Meander25970938075, 10 Novembre 2022

Bob is a super host!! He makes sure we mist nothing! Breakfast was good!! The place was great. Bed was confortable Nice hotel. Great stay. Very good for one night stay. Coffee was hot and good. Close to gaz and food. Everything is near. Thanks!

"Pretty Good But Could Be Better"
Honey1316, 07 Novembre 2022

The motel was quiet and clean, my two top priorities. It was also nicely updated. However, several things need attention: the door to the refrigerator cabinet cannot be closed. The handle to the bathroom came off in my hand and I needed my husband's help to get out. He also had to help turn on the shower which is not strongly anchored as it should be. And the toilet kept running after flushing so a new chain/repair is needed. (I did report two of the most important items to the front desk). The breakfast was basic, but good enough. All in all, an OK place to stay but with some attention, could be better.

"Great breakfast!"
Amelia j, 06 Novembre 2022

Bob who worked at the breakfast area was awesome! Very kind and welcoming. The place was super clean and organized. The room was also clean and full with the necessary towels, I loved the pillows! This is a great place to stay while you are visiting Jacksonville.

"Good Breakfast"
Travel32707248740, 06 Novembre 2022

Bob was wonderful! He personally accommodated my unique breakfast request. I needed ice and he walked my to the ice machine too. Area was clean, breakfast options are good, and now I can start the rest of my day!

"Great breakfast"
Leila F, 28 Octobre 2022

Bob is super nice, polite and always ready to help! Hotel was great, rooms are comfortable, clean and breakfast is good. I came with my family and had a great surprise. Hope to come back soon. We are thankful for everything. We had a nice time!!

"Great Breakfast"
Guide36453057484, 10 Octobre 2022

BOB made our experience very comfortable and nice!!! Everything was really good and the place clean. The breakfast quiete rich! Bob ha reso la nostra esperienza confortevole e bella. Tutto era buono e la colazione piuttosto ricca. Ambiente pulito.

"Great Breakfest"
FarAway35096257945, 07 Octobre 2022

Met Bob this morning he was very friendly and asked me how I was enjoying breakfast and they haven't absolutely great breakfast at lots of choices everything's very nice and clean and he was so friendly it was a good day and experience

"Amazing breakfast"
Maps56148238310, 27 Septembre 2022

BOB had a friendly smile and very welcoming soon as we arrived! He made the best waffles they are delicious! The breakfast area was very clean and organized! It's going to be nice to see a friendly face these next 5 days while we wait for the hurricane Ian to pass to eventually head back home!

"Breakfast is good"
Anne G, 25 Septembre 2022

Bob makes good breakfast Thank you so much He's really nice and try to understand everything even tho customers can be a handful most time I will definitely come back here for his customer service Thank you again for everything …………………………..

"Good Breakfast"
Heather S, 25 Septembre 2022

BOB made us feel comfortable and helped us with breakfast. It started our day out on the best track. We hope to visit soon and hopefully we are able to visit with BOB. The Hotel was nice and may needed a little uptake but all in all was a good visit.

"Comfortable motel "
Manga L, 24 Septembre 2022

Sure stay was a very clean motel with a good service. The housekeeper Bob was a very kind person and helpful with us, the breakfast was good as well. I loved the comfortable bed, neighbours were not noisy, I could sleep very well. I would spend my time here again, if I come to Jacksonville back someday

All4thefunofit, 09 Septembre 2022

BOB is absolutely awesome!! He is very helpful and attentive always ensuring a clean and fully stocked area!! He is very friendly and has a great heart!! THANKS BOB and all the staff here!! Have stayed here a number of times and always WONDERFUL!!

"Gret breakfast"
Andressa A, 07 Septembre 2022

BOB is very good person. I had a very good time and breakfast was very good. Coffee and juice is very good. Bed is comfortable! I think a lot of more motels need to be this way. Rooms are very good clean, well stocked towels, and the AC worked very well.

"Amazing Breakfast"
Excursion51396952483, 05 Septembre 2022

BOB is very nice, kind and very helpful. He help us with breakfast and his waffles. The breakfast is so good and with a lot of options. The area is clean and comfortable We spend great times in Jacksonville. We enjoyed our stay. Thank you so much

"Amazing Breakfast"
Nikola W, 05 Septembre 2022

BOB is very nice! And very hardworking, we liked breakfast and he was very helpful. In hotel the accommodation was very nice and clean. We enjoyed our stay even though it was only one night it was very nice and bed was very comfortable. We liked it

"Great breakfast"
Rayna G, 04 Septembre 2022

BOB is very nice!!! I really like his attention with adults and specially kids. He is very friendly and helpful. Bob made the breakfast amazing with fresh waffles. The hotel has a beautiful rooms. We would come back anytime. Great service. Thanks so much

"Outstanding Bteakfast"
prettyeyesr, 01 Septembre 2022

This morning Bob was such an awesome help. He had everything clean and neat as you walk in. Plus helped with making my favorite breakfast which is waffles. Definitely will have to come back. Coffee wan ice and hot. Plenty of fruit and bagels on hand. Until next time Bob

"Great Breakfast"
Jeffrey H, 29 Août 2022

Great breakfast !!! Bob was very friendly and helpful. Breakfast and eating area is really clean and well stocked. Rooms are very clean, well stocked with towels, and the air conditioning worked very well. I'd come here again when visiting Jacksonville.

"Great Breakfast "
Coastal50987222242, 26 Août 2022

Bob made the breakfast amazing. He provided fresh, hot, fast, and fun breakfast. Will recommend to others traveling in the Jacksonville area. Additionally, the breakfast was extended to accommodate my family and others. Thumbs up to Bob!

"An okay hotel, but an awesome breakfast man"
kerstinkristinau, 18 Août 2022

The hotel room was nice. Everything was clean. One of the lights worked only the 3rd time you tried. Also you could smell the chlorin in the whole room when the bathroom door wasn't closed. But for the prize it was totally okay! The breakfast was good an had a lot of different things you could eat. Bob the breakfast man was there and helped you with everything!! He was awesome. He made us waffles and they were good. He knew what he was doing. While we were eating, he kept the room and the counters clean and nice. Would totally come here again.

"Good breackfast"
K7160OJchristianc, 05 Août 2022

Thanks to Bob for his great waffle! He helped us with our breakfast. He is very friendly and kind!! The room is very nice, quite, clean and spacious and hotel staff are very kind. We enjoied our visit in Jacksonville!! We will surely come back.

"I love there breakfast and staff is very nice"
Getaway801437, 05 Août 2022

I just love the place and good breakfast the staff was very nice and helpful Bob was a very nice and helpful I love his conversation and friendly words. Wish there were more people like him in this world. We will definitely be coming back very soon.

"Good breakfast !!"
Safari30703345179, 04 Août 2022

Bob was such a nice man, he let us finish eating even though we were a bit late. I appreciate him being so nice to us and our kids! Thank you Bob!! He was a great help with the breakfast!! I really liked this hotel and how clean it was! Thank you all for the stay!!

"Great breakfast "
stephania a, 03 Août 2022

I love this place its so quite clean, comfortable, bob was very helpful, he help me made my waffles for me and my kids. The staffs here are so kind and nice and helpful. The rooms are very clean and the beds are very comfortable. Bob is very kind and friendly

"Absolutely not."
Dee R, 02 Août 2022

Horrible. 2nd floor room was decent, however once moved to the designated “pet room” on the 1st floor it was absolutely horrific. The only thing that makes these rooms “pet friendly” is the smell of ALL of the pets and their urine that has soaked into the floors. There was a crackpipe on the side of the fridge, which I was told “oh well, you have 5-10 mins to review the room and complain, not now.” By Shawn. Aside from Shawn, who was incredibly rude, the staff was friendly. Shawn however, made up the rules as he went. According to him, there would be a charge of $25 if a pet is allowed on the bed. When asked to see the policy, there is no mention of such. This place is filled with “ppl of the night”. Not a family environment at all. Oh and the complimentary hot breakfast consists of convenient store muffins and packaged breakfast wraps that you must personally microwave.

"Great breakfast"
Wilson C, 29 Juillet 2022

Bob was such a great help. On top of what we needed, great person great service. Thanks Bob. Hotel located in great area. The staff is very friendly and the rooms are clean. My family really enjoyed the trip. Really recommend to stay on your way.

"Wonderful breakfast "
Climber00417086378, 25 Juillet 2022

BOB is a amazing hospitality executive & I feel that he should be promoted to the manager position of the food department of the hotel. We have 2 little kids and he had gone out of his way which was very helpful for both our kids and also us. The cafeteria and breakfast was the best experience during our stay.

"Great Breakfast"
Jaiden J, 23 Juillet 2022

Thank you Bob for making my experience so great at breakfast this morning! I enjoyed my stay thank you so much! Everything was prepared nicely. The breakfast area was clean. And Bob was very friendly to the people here are sure stay hotel. I had a great time.

"Amazing "
Jay M, 23 Juillet 2022

Amazing bob is the best I give 10 stars good fresh food amazing customer service clean rooms nice staff. Comfortable stay I really enjoyed my stay next time I'm in town this location will be the best fit beds are sooooo soft good service is a plus

"Bob was amazing!"
K3366GTlaurenh, 21 Juillet 2022

Bob was so kind at breakfast and went out of his way to help make our experience easier and more enjoyable. We were having trouble with the juice machine and Bob helped out right away. It was great! Thanks, Bob!

"Overall Great Experience"
Chrisg1463G, 26 Mai 2022

I can not complain. Clean rooms, and a exception friendly staff. From the moment we parked we encountered a extremely professional valley service. Ms. Carshena, Mr. Washington and Team went above and beyond to accommodate my staff and I. We will be returning next year.

herpalongcassidy, 14 Mai 2022

Breakfast is well stocked. Staff is friendly. Next door is a business that repairs big se.i trucks and they are noisy and start working early. The room was cleaned and was satisfactory. It's a quick trip to just about anywhere in Jacksonville.

"Roaches and Mold w/ no remedy"
ploraineart, 28 Mars 2022

Noticed the front desk at checkin there were roaches in the room. There was also mold on the bathroom ceiling and the tv did not work. I paid nearly $400 for three nights. They fixed the television, but made me stay in the same room. I was working long hours and unable to move hotels.

"Older clean hotel, great breakfast"
davelogalbo, 27 Mars 2022

Clean rooms, great value for the money. Older slightly dated decor but good deal. I was really impressed with the breakfast choices. Hot waffles, breakfast burritos, cereal, and the like. Easy access off the interstate. Parking lot is a little tight though.

"Fantastic breackfast"
Sunshine40402040643, 21 Mars 2022

BOB was great, we had a good service at the motel and the food was really good. The rooms were really nice and kept clean. The motel was very good and nice. They had a good breakfast area. We arrived at this hotel for our delight, it was very good..

"Great Breakfast!"
karenginnette, 06 Mars 2022

BOB was amazing! He made our breakfast and was ver kind and happy. He made our stay much better. The hotel room smelled awesome and was clean. The hotel itself is more of a motel fyi. And please make sure you know it has no other amenities other that the awesome breakfast. If your doing an overnight stay like we did it is good however if you are making a long vacation it may not be suitable for you.

"Most disgusting hotel EVER!"
princesshollyanne, 25 Janvier 2022

FILTHY! Food (or possibly feces) smeared on the wall and lampshade. Giant, think 2 feet by 2 feet, red stain on the carpet. No back on the toilet. Electric wires loose and frayed. Cigarette burns in the sheet. Peeling paint EVERYWHERE. This place is foul. We were boxed into staying here as we were travelling with a pet so we had no options. Not that I would have even given a seconds thought to eating food from this vile place, but they shouldn't have a sign in the lobby stating daily breakfast when there actually was none. Seriously, save your money and sleep in your car.

"Don't let Best Western in the title dupe you"
Todd K, 23 Janvier 2022

This motel is at best a very low Super 8. I can't believe Best Western approved this property. The room and service is very subpar. I would describe the staff as doing the minimal to get by. Paid way too much for this stay. Do not recommend.

Danielyarianna S, 23 Décembre 2021

BOB no was an amazing breakfast attendant so nice sure all was well kept and on point must have breakfast when coking here the Rod ware well kept but above all else customer service was great!!!….. Muy bien todo motel is good limpio y agradable

"Good place"
Nicole E, 21 Décembre 2021

BOB is an amazing man and makes sure the breakfast area is set clean and you ready. The staff is also amazing overall I love coming here The rooms are clean . This place goes above and beyond to make sure you have a good night's rest. Will come back

"Great deal!"
Cathi W, 20 Décembre 2021

Breakfast was wonderful. There were waffles and fruit. It was very clean. Bob was super helpful and nice. The room was clean and comfortable. This is a great hotel for the money. It was also very conveniently located right off the interstate. Highly recommend!

890salb, 20 Décembre 2021

Bob was a very dedicating loving wonderful attendant the food was great he was amazing the rooms are extra clean and very good price breakfast was great will stay here again !!!! Very clean very good price and safe here !!!!

"peep hole in shower wall room 134"
888melody, 28 Octobre 2021

I will not stay at this location again. I woke up at 1am to find a roach on my face. There is a hole in the shower wall that goes through to the adjoining room. I booked this location because it was convenient to my work site.

"Motel not hotel & stay at your own risk"
TravelingAuditor62, 26 Septembre 2021

The staff smokes while her kids run all over, bugs, room smelled horrible, kept my jewelry and wallet under the pillow, could sleep was terrified since there was billet hole in my window. I was in my way to Florida and this was late in the night so I had no choice to stay. This is a place you see on tv where prostitution and drug deals happen

"Clean and comfortable."
venomousgrrl, 10 Septembre 2021

Easy check-in and easy access to room. The friendly person at the front desk gave us directions to our room and pointed out the breakfast room with hours of service. The room was very clean, had plenty of towels and didn't have any funny smells. I was very impressed with the selection of items for breakfast, especially with the low cost of the room. I would stay here again.

"I'd give it a zero if I could"
jayetz1213, 01 Août 2021

The carpet was dirty, the front door didn't seal , the ac was extremely loud and barely cooled the tiny room, it was loud all night, black out curtains had holes and still let in a ton of light, tub was too gross to use and the cleaning crew decided to sweep the walk way at 8 am? This room should have been $70 not $170

"Unbelievable Fantastic"
jo825, 18 Juillet 2021

I'm VERY pleased w/my stay at Sure Stay Hotel by Best Western in Jax, FL off University Blvd. My room was pre cooled, it smelled clean before walking in, price was decent & Mr. Patel was VERY polite! I will be staying again in the future!!

"Clean and recently renovated"
Departure13895917381, 16 Juillet 2021

The place was very clean breakfast had a lot of choices one of the best SureStay Hotels I have stay at they were doing renovation and you can see the improvement. They need to have real pillows they were using throw pillows as bed pillows made for an uncomfortable sleep

"Close to I-95"
Robert P, 12 Juillet 2021

It is an older hotel, but is directly off I-95. Price was reasonable. Breakfast is just packaged burritos and muffins and packaged cereal. Coffee was not good. No where to sit. Nice spacious area for a breakfast area

"MOTEL not a Hotel"
spendingtimetogether, 29 Juin 2021

This is a Motel not a Hotel there are ZERO amenities. There is a maintenance shop right next door and all the restaurants have closed up. There is absolutely nothing to do in that area. Breakfast at the Motel was a joke.

"Good value for money"
jen71ski, 27 Juin 2021

Clean room and very kind staff. It is an older hotel that they remodeled. The room was nice and clean. The only issue I had with my room is it would've been nice to have hooks to hang stuff in the bathroom. Also, extremely humid and everything was damp. A dehumidifier in the room would be great. Breakfast is from 6 AM to 9 AM in the breakfast room but they don't have any chairs set up. Would be nice if they got back to normal and let people sit down to eat. All the staff are very kind and helpful.

X9965TApeter, 11 Juin 2021

Horrible customer service, Lobby not accessible even though in a non mask state, No breakfast offered even though promised. Paint peeling off the walls, toilet leaking all over the floor, doorknob falling off the door, no hot water in the shower. When reported, the desk person didn't care. Booked for 8 nights and left after the first night and went to another hotel. The pictures online are not even close to what you actually get. In a very sketchy area of town, a man slept in his car outside our room all night.

"Fine on a budget"
David C, 07 Juin 2021

There is nothing special about this place. It looks like it was recently remodeled. The rooms are very plane. The lobby was locked. Only access to the clerk was through an outside window. The first room I was in had an odor to it. Also, the sewage backed up in the bathtub overnight. The next morning I requested another room and advised them of the bathtub situation they responded with "Oh, that problem has been fixed". I still got another room, this time on the second floor. It was much like the first room, nothing special;. This one did not have an odor. The rest of my stay was uneventful. The housekeeping staff did a very good job. The grounds were also well maintained.

"A good place to stop and rest"
H558NHedwardb, 19 Mars 2021

A very good value if you are looking for a place to lay your head and get some rest during your trip. A nice place to hide and get that rest. Everything you could expect for the price you pay. Good job!

"Courteous clean budget friendly stay."
johanng529, 19 Mars 2021

I'm currently staying here at the University Blvd location. I was/am the victim of a house fire and needed somewhere to stay. This location is close to my house and so convenient. I was skeptical about the area and location. But having been here for several days and nights, I made a great choice. The staff is pleasant, very courteous and professional. I'm a senior citizen and really have nothing negative to say about my experience. I feel this hotel has gotten a bad reputation from the negative reviews. Don't go by them. Experience for yourself.

"Terrible location"
S5927JMkathyl, 05 Mars 2021

Location was terrible. We booked site unseen, our fault. We will not go back. For the price we expected a lot more. For $87 it definitely was not worth it, not even for one night stay. Stains on sheet that had been washed but should have disposed of.

"“By Best Western”"
isabelladmccabe, 22 Février 2021

I should've looked at what was in the area before booking. Across the street screams ‘Murica. Liquor store, strip club, gun store, & a Sonny's BBQ. There were a few things in the room that were questionable like burns on one of the room lamps, grimy shower head, stains on curtains, etc. One thing I will give compliments to is the comfort of the beds despite the weird throw pillows in substitute for regular sized pillows. Overall, the room was okay for the short stay & price.

291zashag, 26 Décembre 2020

This place shouldn't even be called a hotel its more like a dirty motel. My family & I reserved here last minute a total of 5 rooms. We requested rooms on same floor & close to each other but was not granted. The bathrooms smell like marijuana the bathrooms looks like they're falling apart, thankfully I brought my own towel because out of the hand towels & shower towels NOT 1 was clean. The towels were all stained & dirty as if never washed. Shower curtain is nasty didn't even want to shower. Stains were found on the bed sheets & comforter. In two of our 5 rooms the door is stuck because the frame looks like its been tampered with. There's mold on ceiling & in bathroom. Felt disgusted walking on carpet without shoes. No breakfast although it says included (not that I would even eat it from a place like this but its false advertising). I DO NOT RECOMMEND THIS CHEAP & DIRTY MOTEL TO ANYONE. Its a shame I spent money on 5 rooms. READ THE REVIEWS CAREFULLY. The ones that say good things are either bought reviews or people who don't mind staying in a filthy place. The pictures are EXTREMELY DECEIVING. I rather sleep in my car before staying here again!!!

"Stay some where else"
brianboyle96, 24 Novembre 2020

The website noted modified breakfast. No breakfast was provided, not even any coffee. The room had a musty odor. No ventilation in the bathroom. The toilet paper holder was falling away from the wall. Mold in the bathroom on the walls and paint peeling in areas.

"Great Stay"
gregoryjones58, 10 Novembre 2020

Great stay, affordable, friendly staff, mostly quiet area. No complaints I would recommend staying here if you're looking for something affordable for a night or maybe for a weekend. I didn't have any issues or anything that would make me not want to stay again!

ant1022020, 13 Mars 2020

People loudly banging and screaming outside all night. Sirens non stop. Cleaning lady banging on my door while I'm sleeping non stop. Legit banging I thought fbi was coming. Never again will I stay in this hotel or anywhere near it. Your front desk people are scumbags

"Wasn't bad, even for an extended stay."
ccop518, 10 Mars 2020

The time I had to travel for business was around the Super Bowl so booking the place we normally do wasn't an option... insert SureStay. My commute to the office each of the 33 days I was there was quick and simple. The front desk guys I dealt with were always pleasant and personable. Although they had breakfast, I didn't partake as I'm more of an eat while I drive to work kinda woman! Since it was an extended stay, I needed to utilize the washer/dryer. The first time I did laundry, blue stuff got all over my white socks and light colored undergarments (my detergent was green). Going forward I just selected Extra Rinse and didn't have any more issues. The washer/dryer is coin operated but no change machine to my knowledge so having to get cash out and go to a bank (or Publix as I learned) to get quarters was an inconvenience. Being there on business, noise was a concern for me. I did not have issues with this. There was a couple days where a kid on the same floor would run down the hall (which you could hear) and would knock on people's doors that had Privacy hangers up. Other than that though, I never heard other people in their rooms or conversations outside in the hall. As far as cleaning- they made my bed, set out towels, and made sure the trash was emptied and I had toilet paper every day. That's really all I needed. I thought it was nice of their cleaning ladies to fold my additional blanket I had and place it nicely back on the bed.

"Horrible stay"
renardm202020, 05 Mars 2020

This was the worst stay I had in state of Florida they had roaches all over the place. The bathroom door did not lock and the front desk guy did nothing about it. I will never EVER stay at this hotel again.

"Great Value at Good Price"
dbaizel, 27 Février 2020

This is the first SureStay Hotel (a unit of Best Western) visit and I am impressed. For those who are stopping overnight on their way to a final destination, this is one hotel we would recommend. It may be bare in ammenities but a comfortable bed, pretty good soundproofing with working refridgerator were nice. Pricewise it was a great value. Great arriving and departure service and a pretty good breakfast (pretty standard breakfast offering for a normal Best Western). Will definately be considering them again if we are traveling through Jacksonville on our way to a destination and need to stop for a night.

Steve B, 18 Février 2020

The staff were excellent, the room was comfortable except for the HAVC. The only noise was the short cycling HVAC unit with an extremely annoying fan motor that screeched off and on most of the night. The unit was turned off around 3:00 AM to kill the nonsense. This motel like all others participated in price gouging due to the Daytona 500 being held 82 miles away. It is what it is.

analogous2020, 17 Février 2020

Rooms should have been a little bit more cleaner. I would like to have the rooms little bit more cleaner. Restrooms were not cleaned properly. A little bit more cleaning would make stay more enjoyable and pleasurable.

"Okay, but a rather bizarre "hotel.""
Lee R, 15 Février 2020

My wife and I stayed here for 7 days in February 2020. A PLUS: This lodging option is very close to Interstate 95. Strangely enough, this lodging option is actually labeled as a "Hotel." As one who used to be in the hotel business myself, one may ask what are the major differences between a hotel and a motel??? I will tell you. For starters, a hotel actually has doors to gain access to a room on the INSIDE of the building, has a restaurant, fitness center, swimming pool, and other amenities. This "hotel" had none of these features! Thus, in my opinion, this place should have correctly labeled as a MOTEL rather than a HOTEL. Thus, we were apprehensive when we first drove into the place of what we were getting into. The rooms were decent for the money, with wifi, refrigerator/freezer, comfortable beds, and microwave. Ice machine available in hallways on each floor. The rooms were clean, housekeeping did a good job, and the employees were friendly. The TV remote in our room did not work. Had a desk clerk come over, and informed us that we had to turn the TV on and off with a switch on the side of the flat screen TV. Breakfast was served from 6-9 each morning, but for the 7 days we stayed there, there was no variety in what was served each morning; scrambled eggs, waffles, bananas, apples, yogurt, coffee, juices, muffins, danish rolls, and bread for toast. Would have been nice if they had changed things up a bit. An internet computer in the lobby came in handy for me to conduct my internet business when I needed to. The Wawa gas station and convenience store close by came in very handy for hot food to take back to our rooms. Overall, this lodging option was okay, and perhaps we would stay there again if we were ever in the area again. But next time, we would more than likely stay at a REAL hotel.

"Hotel Stay"
valeriejbadie, 10 Février 2020

Very Good, customer service, breakfast and clean room. Would stay again and recommend to friends and family. The cost was very good and location was great, off of 95 exit. Reallly enjoyed our stay and plan to come back again.

"Good cheap stay"
Marcus M, 08 Février 2020

I stayed at this hotel for 4 nights last week and it is a ok hotel for a cheap price. One thing that I was bothered by is that it has roaches. I had to kill a roach that was coming out of the sink in the bathroom. Had to get the front desk involved on cleaning my room, The walls are very thin so you can hear everything going on in your neighbors room and outside. But, other than that if you are just looking for a cheap place to take a shower and sleep for a few hours go for it. Their are many businesses across the street and beside the hotel as well. Parking is tight at night. Breakfast they serve the same thing every morning which is sausage patties and scrambled eggs. Front desk host was nice and helpful.

"Canceled room nightmare, never stayed"
Tammi R, 04 Février 2020

I booked a room here via travelocity and canceled the day I was told to cancel without getting a charge. I didn't think anything of it until I checked my account and found a charge for $73.72. I have been trying to get a refund for the last 3 days to no avail. This is horrible, taking advantage of a grieving person, I told you all via the phone that my account will overdraft and you don't even care. I had to attend my grandmother funeral and deal with other expenses, now you're charging me for a room that I canceled and didn't even stay at. I see I'll have to dispute this charge with my bank. I have to deal with my grandmother death and charges that should not have been

Dbldlux, 03 Février 2020

The room was painted nice & it had a frig, with freezer & microwave but...could not get the remote to work even with new batteries, the carpet felt wet/damp. There were terrible odors coming out of the bathroom, seemed like bad gasses coming out of pipes. Had to spray deodorizer to go in. Left early the next morning. Got home & the baby had 102.3 fever. We all got sick. Never had a bad stay at BW except for this place. Oh, my family said breakfast was good.

"Amazing service"
423shainar, 28 Janvier 2020

BOB was an amazing breakfast attendant, so nice made sure all was well kept and on point!! Must have breakfast when coking here!! The Ros were well kept but above all else customer service was great!!

"Great Breakfast"
Yaraca, 28 Janvier 2020

Thank you BOB! Great service, you are such a great host to breakfast area and you made me feel welcomed! Hotel is good and room are very nice for the price. Breakfast area is good and very clean. Thanks Bob!

"Unexpectedly GREAT!!"
Explorer762564, 26 Janvier 2020

When we first pulled in we were not pleased with the surrounding atmosphere. Once we checked in and went into our room it was GREAT. Room had pleasant colors looks as if it was recently remodeled and the bed was comfortable. Didn't hear a peep from any neighbors even though the hotel was full. Next morning we had a FANTASTIC breakfast and had the pleasure of meeting Bob who was extremely helpful, friendly and a FABULOUS host.

"Great service!"
149curtisr, 26 Janvier 2020

BOB thank you for your service! The food was amazing and the room was just perfect. The temperature was just right and I slept good. Thank you for your kindness and the warm smile it is contagious! :)

"Great Service"
669julissae, 26 Janvier 2020

BOB was a great hardworking man who loved to help others a lot! He is super nice and wonderful. Would recommend this place to anyone! Hotel is good and rooms are very nice and clean. Jacksonville area is nice as well

"Nice Place with Excellent Customer Service"
Critterleigh3, 24 Janvier 2020

We stopped here for a night on our way to Disney World. The rooms were very clean, the beds were comfortable, and everything was nice and updated. Breakfast was delicious and Bob, the breakfast attendant, was super helpful and fun. But most of all, the staff went above and beyond by mailing us my daughters favorite teddy bear that we realized she had left there once we got home from our trip. I have a very happy girl again thanks to the caring staff at this hotel!

"Awesome Service"
jasarab2020, 24 Janvier 2020

BOB was absolutely amazing. The staff itself actually was exceptionally great but I was a little judgemental cause typically the area wasn't known to be so good, just being honest. lol.. But BOB and the staff provided excellent service. Very friendly and helpful and just an all around good experience.If I stay at a hotel again, this is a place I'd definitely return to and would definitely refer to anyone. Actually this place was referred to me. 5 star service all across the board. Thank you all for the experience. Gratitude. ❤

"Great series"
R9393CIcristianp, 23 Janvier 2020

Nice breakfast and clean breakfast area, rooms are remodeled and clean also. BOB is a good breakfast attendant and has great customer service. Good motel in Jacksonville ! Looking forward to coming back

"Great Service"
martinfS5837WA, 23 Janvier 2020

BOB do a nice Service Thank you very much This Hotel is very clean and all arendants is prepared .... the local is closed dir very Good Restaurants Breakfast are very nice Room is very nice an clean...

"Great service"
135bobbyk, 22 Janvier 2020

BOB was awesome he was nice. The food was great and the place was very clean. Request was good. Room was very clean. Water was hot and clean. Very clean sheets and towels. People was very respectful and nice. I would definitely be staying again!!!

"Great breakfast"
Nastiai78, 10 Janvier 2020

Bob is the excellent person! Breakfast The Best!!! We recommended this hotel. This place is a good area and renovate. Very clean and very good staf. The food is very good. Motel is very nice. Thank you so much

"Great Service"
705jaimied, 10 Janvier 2020

Breakfast attendant Bob was amazing! He is very kind and friendly. He was full of smiles and very friendly, will definitely recommend! Thanks so much Bob!! Hope to see more kind people like him through our travels in Florida!!

"Great stay, great breakfast"
bradleybJ1045ND, 03 Janvier 2020

Bob was great. Room was very clean! It was a great very friendly staff. If your in Jacksonville and looking for a great place to stay, this is the place! Breakfast was was great. When I am back in the area I will definitely stay here again.

"Great Breakfast"
Adave1104, 03 Janvier 2020

The room was modern clear and was amazing breakfast with bob. He took wry good care of us. His hospitality is unmatched. Thank you Bob! The place is great area is very good too and close Sonny barbecue restaurant. Thanks BOB

"Great breakfast"
augusts2020, 02 Janvier 2020

Excellent breakfast, by Bob, he is really a nice person and they keep clean everything, I can recommend this hotel for an overnight or even for a long stay, they have been really helpful in everything

"Great Breakfast"
I738VUwilliamg, 02 Janvier 2020

Place was nice place to stay. The hotel is in great location to many locations close. The staff was very helpful and nice. Bob that took care of breakfast was very nice and most helpful. I would recommend it to all!

"Great Value"
richardlourcey, 01 Janvier 2020

We enjoyed the hotel it was basic accommodations that provided what we needed. No luxury here but somewhat quiet hotel with friendly staff. In previous life an older hotel that has had a face lift. Breakfast staff very friendly.

"Great Breakfast and Great Bob!!!"
dilips384, 27 Décembre 2019

It was such a wonderful breakfast and even more wonderful hospitality by Mr BOB. He served us like family and made everyone feel at home. I would come back again for the overall quality but mostly because of the Mr BOB. I wasn't sure of the good reviews online, but wasn't disappointed at all when we stayed here. I was happy to tip nicely to Mr Bob after the great breakfast. Thanks and would come again.

"Great service!!!!!!"
donglingzil, 26 Décembre 2019

I took my family to this hotel. It's really good. And Bob is a very nice helper in the breakfast room. He's like a very good friend and kept asking us what he could help. I love this hotel. I'm sure I would come back in the very near future. Thank you, Bob.

"“Great Breakfast and Service”"
GlobeTrotting598886, 26 Décembre 2019

I stayed here for a night and I was happily surprised by how friendly Bob and all the staff were. I will definitely stay here again if I ever stop by Jacksonville. Bob made my breakfast really delicious not just because of the food but his smiley mustache face. ☺️ I am a teacher so the second time I come here I will teach Bob English. Bob was very happy when I said that.

"Great breakfast"
Mrpostman70601, 26 Décembre 2019

The room was very clean and nice, beds were comfortable and the breakfast attendant was very nice and courteous, bob took very good care of us at breakfast and was very attentive, nice full hot breakfast, thank you bob

"Great breakfast"
marcelodG182UZ, 24 Décembre 2019

The room was modem clear and was amazing breakfast with Bob. He took wry good care of us. His hospitality is unmatched. Thanks you Bob! The place is great area is good too and close sonny barbecue restaurant.

"Great breakfast service"
Caeelle2019, 20 Décembre 2019

It is the very first time I have been to a hotel where the server was very nice and attended to the service we were receiving. Bob made sure we we accommodated in such a welcoming way. I would recommend a million times. Rooms are nice and comfy. Very relaxing stay.

"Great breakfast"
antoniogN5349ZB, 17 Décembre 2019

We had a very nice breakfast at this motel. Our experience there was very nice. Bob is a very helpful and humble guy Who is always helping everybody at the breakfast room. Very good experience there. We will come back. We CAME after reading previous review. Thank you

"Great breakfast"
Tiannab242, 16 Décembre 2019

Our stay was wonderful the best part of the stay was breakfast time with Bob!! I would definitely stay again! The room was very clean and loved Jacksonville the people are very friendly. I would recommend others to visit

"Great Breakfast!"
raquelb814, 15 Décembre 2019

Bob is very very great he took really good care of my family and i. The rooms or nice host are very nice. Rooms are very clean. I definitely love this place and will come over and over again. Bob was the best!

"Great Service"
davidvL7944VF, 15 Décembre 2019

Bob antends us in the breakfast, excelente service, the room is nice and was clean, if I return to Jacksonville I will return to this hotel. The place at the breakfast was really clean and organized. Thanks

"Great breakfast"
Footz2626, 13 Décembre 2019

Very good service very clean and great food and BOB is very good and nice will come back again when in town. The rooms are well kept and nice location. I request that you check this place out when u stayin in Jacksonville

"one night stay"
ron f, 12 Décembre 2019

A one night stay on way down to Florida. This place was well priced and a good value.Clean and a friendly front desk staff. On a personal note the bed was too soft for my taste but I rested well. I would stay here again.

"Great Service"
166beanb, 12 Décembre 2019

It was nice to meet Mr. Bob at the breakfast room, is a very good man. He helped us and give everything I and my family need the breakfast room is very nice, he cleaned each table immediately after each used. The breakfast is very good as well I will like to come back here!

"Great Breakfast"
C144XAangell, 11 Décembre 2019

Here is a good breakfast and the attendant Bob is an Outstanding person. The rooms are very nice and clean. Everything is good. The staff was pleasant and eager to assist. I recommend this hotel to my family and friends.

"Great Service"
Cariejoe, 11 Décembre 2019

We stayed here on our way home to Virginia with my 5 kids the hotel was clean and welcoming very friendly staff Mr. Bob is very kind and helpful ready and willing to serve I would recommend this hotel to you all!

"Great Breakfast"
kevinhX7877MG, 06 Décembre 2019

The room was modern and updated and it was nice to get into the AC. Breakfast was amazing and Bob took very good care of us. His hospitality is unmatched. Thank you Bob! Ps. That waffle was very delicious.

"Gray service"
getuliog2019, 05 Décembre 2019

This place awesome we hand an great breakfast and would highly recommend it. Bob did an awesome job! The rooms were clean an beautifully decorated as was the kitchen and all the groundwork an office or comeback

"Very good breakfast"
Rcqw, 05 Décembre 2019

I had a comfortable stay at the hotel. Nice and clean. Breakfast was good. Bob is courteous and friendly. I recommend this hotel to others. I came here without reading any earlier reviews but it turned out goid.

"Great service"
Heiso1, 04 Décembre 2019

The kindest person at Surestay hotel was Bob at the breakfast room, he helped us finding all of what we needed and tried to talk with us as much as he could to make our stay good and comfortable. Thank you

"Great service"
shirleysL9347PH, 04 Décembre 2019

This place is a great place I had a great night rest beautiful rooms a wonderful breakfast I am just thanking God for this place is amazing come out and see and have a great sleep Bob was a great hostess to me anything I needed he was there breakfast was wonderful Bob thanks your friend Shirley Rita's

"“Great service!”"
Headphones10, 28 Novembre 2019

On a business trip around this area and they provided really great service! Rooms are very comfortable after a long day and wake up satisfactory. Their breakfast is good as well I fully recommend! Anyone who comes by will enjoy! Bob is a very nice attendant and will help you

"Great Service"
glumyannic, 27 Novembre 2019

It was a pleasure for us to stay at best western in Jacksonville. Breakfast was great. Bob was helpful and attentive. He helped to serve the breakfast. Very helpful and kind. We can recommend this Hotel.

"Great service"
destinys630, 27 Novembre 2019

This place was awesome we had a great back breakfast and we would highly recommend it above did an awesome job the rooms are very clean and beautiful decorated as as well as the kitchen and all the groundwork and office we would come back we come here every time we come here to Florida this is our number one hotel never had no problems with anybody Bob's awesome go see Bob in the kitchen

ginaortiz1, 26 Novembre 2019

This place was fantastic. Bob did an amaizing job. Very clean and nice place. Very nice place. Room ver y nice. Very good , dice service Andrés care of rhe family. Jacksonville ver y beautiful. Experience unforgettable.

"Great breakfast"
Peanutsog, 26 Novembre 2019

Bob was very friendly and helpful. Food was great. Rooms very nice great location. Rooms newly redone. Everything was awesome. The family was very happy with the accommodations. Would come back anytime we're in Jacksonville.

"Great service!!"
Isabella C E, 22 Novembre 2019

We had a great stay at your hotel and all of you are very kind they made a a kind warm welcome, very clean and great breakfast!! Thank you especially bob!! It's definitely a hotel I'd come back we love this hotel!!! I can't wait to tell all my friends to come when needed a good hotel for a trip to Jacksonville! Thank you!-the Espinosa family

Storyteller242672, 22 Novembre 2019

I had a really good breakfast with Bob. A really polite person and very helpful. Thank you for the good time. The hotel is very nice and clean and a great place to stay.i got a room for a great value and stayed is welcome.

"Great breakfast"
Gerald M, 22 Novembre 2019

It's was truly amazing! Great service and good food! The hotel was clean inside and out.. Bob was very helpful and super friend I highly recommended this place! Definitely great place I'll be staying here again! :) :)

"Amazing service and fantastic remodel job"
Jessica M, 22 Novembre 2019

The breakfast here is the most amazing and biggest selection I have ever seen and Bob even makes you waffles.The mirrors in the room are absolutely as newage as it gets and the beds are very very comfortable. Bob is so friendly he as a huge smile as soon as you walk in for breakfast.

"Excellent hotel Great service Friendly definitely reccomend this hotel to Everyone"
Mover2099, 21 Novembre 2019

This hotel was just renovated the room are beautiful the beds are comfortable and the showers are hot definitely the place to stay after a stressful day at work out of town. Great place to stay when on vacation

"Good breakfest"
Oleh K, 15 Novembre 2019

Breakfest was very good. Nice and selections were tasty. Bob was very helpful and friendly. the room was in great conditions and had excellent srrvice! Woul highly recomended and would definietly stay here again

"Wonderful breakfast"
Schallon L A, 15 Novembre 2019

We had a room was very clean!I loved the colors and decorations in the room and breakfast area,breakfast was awsome with great service! I would recommend this place very highly! Bob is wonderful!!,,,,

"Great Breakfast"
Ryan G, 14 Novembre 2019

Bob was very helpful. The room was clean and family friendly. First time in my many hotel visits over the years that we truly felt like family. Rooms were clean. Breakfast was amazing thanks to Bob. Would highly recommend. We look forward to reviewing your motel.

"Great breakfast"
Home C, 14 Novembre 2019

I dont normally leave reviews but I was very much pressured into it by the very enthusiastic breakfast attendant. I could not even get my 6am coffee stirred and I was hounded to get my phone out and "leave a good review". The place is newly renovated and clean but waking up and 10 minutes later being harrassed for a "hood review" was not a nice way to wake up.

"Good service"
Nicholas T, 13 Novembre 2019

Very clean and very good break fast we had a great stat at the hotel we love the staying this hotel definitely we will tell family and friends how nice and clean the hotel !!! We look forward to reviewing your motel

Arrione M, 08 Novembre 2019

We had a great Breakfast and Bob was very friendly and helpful. The room was very clean and new. We had great service. This was a great experience. We will definitely be back !! Had a great time in Jacksonville

"Great Breakfast,"
sessioonora, 08 Novembre 2019

I had a really good good time with Bob at the breakfast. Really polite and good guy. The breakfast itself is great. Thank You for having me here. The hotel itself is really clean and neat, I got a great room for great value.

"Stayed One Night"
Shafat M, 07 Novembre 2019

Stayed One night for business. Great room and breakfast. Smooth check in and checkout. Bob was. Very friendly :). Reasonably priced, good service, want to stay again. Building is a bit old but living conditions are top notch.

"Great Service"
Monica D, 01 Novembre 2019

I love my staying here Akane to the Florida Georgia game highlights to the breakfast with Bob taken care of it such a nice person and really kind I'm sure to come back more times here when I have to visit Jacksonville. Come to see of stay October 31, 2019

"Best service"
Emmanuil P, 31 Octobre 2019

This is one of the best breakfasts I've had since hotel hoping in Jacksonville for business. The breakfast room is well attended by Bob, the sweetest person I've met while here in Jacksonville. The rooms are very clean and the staff super friendly.

"breakfast and roons"
Ed J, 31 Octobre 2019

Bob was an awesome attendant. food was good especially for a complimentary bar. food and coffee hot. very clean rooms pillows kinda small though. plenty of room for parking and happy that checkout is 11

"Great Value"
690gayled, 30 Octobre 2019

I have been traveling to Jacksonville this year for appointments at Mayo. When I am alone for an overnight visit Sure Stay on University Blvd. has been my favorite place to stay so far. It has easy access off of I-95 and was an easy drive on Highway 90 to get to Mayo and back. I prefer to avoid the high speed traffic on Butler (202). There is a nice Publix about a mile away where I bought food to eat in my room. The refrigerator and microwave were helpful. The staff members were all very nice and as a solo traveler I felt safe.

"Great service!!!"
JohnHPN, 30 Octobre 2019

Breakfast was very good, very Nice person & very efficient. Overall stay is very nice. Fresh breakfast available. Scrambled eggs, sausage, bread, fruits, muffin hot coffee etc..... very good breakfast

LouiseL2484, 25 Octobre 2019

Great breakfast - hot food plus cereal and fresh fruit. Also waffles. Bob was really helpful. The rooms are clean and well presented; plenty of clean towels, convenient parking. Quiet location but near major freeways. Great value for the price.

"Great service "
wladek19, 25 Octobre 2019

Bob was very attentive and nice at breakfast! He even made us waffles! The breakfast room is very clean and sufficiently stocked. Well recommend. The bathroom however, shows not be fully finished after renovations, The door trim is missing etc. Overall, our stay was good.

"Great service!"
Yeg456, 25 Octobre 2019

This is our first time in Jacksonville and decided to stay at surestay hotel. Room was nice. Bob was very friendly and accomodating. Awesome job in serving breakfast and made good waffles. Thanks Bob!

"Great Service"
Mathewmobilemechanic, 24 Octobre 2019

Breakfast was very good, room also very clean. Bob was a very nice person & very efficient. Overall stay is very nice, fresh breakfast available. Scrambled eggs, sausage, bread, fruits, muffins & Hot Coffee.... Very delicious breakfast.

"Great service"
Fine229, 23 Octobre 2019

We Loved our stay Here! Bob's Service was amazing at breakfast. He greeted US happily, Made our Raffles and kept ist great company throughout breakfast. We lookes Forward to breakfast every mornong to come down and See Bob and His mustache!

Footballmom37189, 18 Octobre 2019

Bob was outstanding. He welcomed our family just as he would his own. Breakfast was delicious and fresh. The rooms are beautiful and clean. Will certismly stay again. Cannot wait to stay. Thank you Bob!

Bibhas C, 18 Octobre 2019

Breakfast was very good.breakfast room also very clean.Bob was very nice person & very efficient. Overall stay is very nice.fresh breakfast available. Scrambled eggs, sassage,bread,fruits,muffins hot coffee etc...very good breakfast.

Jitesh J, 18 Octobre 2019

We've had an amazing time here at surestay for breakfast with Bob. He is very pleasant and super friendly and helpful. Very thoughtful, I mentioned to him that i am looking for vegetarian menu and he made sure that I get everything vegetarian. I'd be looking forward to stay here and have an exciting breakfast. The place is super clean and Bob is very organized and super fast. Thanks Bob see you next time.

Tawanda J, 18 Octobre 2019

I had an excellent experience with Bob here @ Sure Stay hotel getting some great breakfast. We will definately be coming back here!!!! Bob is amazing!!!!!! We look forward to going back to our rooms to lay down on these comfortable beds..

"Great Service"
Julia D, 17 Octobre 2019

We loved our stay here! Bob's service was amazing at breakfast. He greeted us happily, made our waffles and kept us great company throughout breakfast. We looked forward to breakfast every morning to come down and see Bob and his mustache!

hcwoodall10, 11 Octobre 2019

Good breakfast, very clean and delicious. Bob was very helpful and kind. Lots of yogurt, cereal, juice, waffles and such. Great stay. Full menu available, would definitely recommend to all looking for a place to stay in Jacksonville.

prajwal s, 10 Octobre 2019

Breakfast was good. The breakfast area was very clean and well maintained. Bob was very friendly and took care well. The rooms could be maintained much better. Overall the stay was pretty good and decent.

Patti M, 10 Octobre 2019

Great food service great - bob was very helpful!!! And friendly and helped make our stay even better. It was a yummy breakfast - eggs, sausage and waffles!!!! The coffee was perfect - we are like Kings!!!!

Jploch, 10 Octobre 2019

The attention was amazing, the food was really good. Clean, and really good people. Bob was friendly and helpful . Fresh fruit was really good. The bedroom was clean and organized. We will come back to this place

stephanieH4444444, 09 Octobre 2019

Our stay was great. The place was clean and comfortable. We woke up to hot breakfast. Waffles eggs and sausage. There was much more for the whole family to enjoy. Thanks to Bob and his hospitality we had a wonderful experience!!!

Guyzohar14, 04 Octobre 2019

We enjoyed a very good breakfast, nice people to assist with any breakfast needs. Bob was especially nice, kind and friendly. Hot sausage, eggs and waffles. Fresh fruit, juice and good coffee. We would recommend.

MrCrofoot, 04 Octobre 2019

The best hotel and breakfast in town evrything is ten out of ten stars bob was friendly and helpful and i love the waffle machine fresh fruit was top notch hot eggs and sausage and waffles and coffee was right on time

Josecaetan0, 03 Octobre 2019

Delicious breakfast serve from bob a gooood guy !!! Everything it's new at the place and very clean whit a lot options to eats !! Tree options at juice hot sausages and scrambled eggs waffles machine! Fruits options too !!

"Satisfying and great breakfast!"
Yoavkut, 30 Septembre 2019

We really enjoyed the breakfast! Good scrambled eggs and made on the spot waffles. The waiter Bob was attentive and his happyness made us happy! The rooms are good and clean, but there was noise at night.

"Best place and a best breakfast"
Odyssey459337, 29 Septembre 2019

I come to this hotel very often I never change only change for better I got real impress when I saw the new breakfast place and meet Bob he keep the place always clean and organized food is always hot sausage and scrambled egg always hot thanks for the delicious waffle I like also the cool juice machine thanks and planning to stay again

CesarC2319, 27 Septembre 2019

Delicious breakfast serve from ( Bob ) a friendly person Everything it's new at the place and very clean whit a lot options to eat , tree option at juice, hot sausages and scrambled eggs , waffle machine ... fruits options too

Fábio T, 26 Septembre 2019

The breakfast was very nice. Bob was super helpful. I would definitely go back. Enjoy my stay in the breakfast was a good bonus which saves, you carry on with traveling somewhere else. The setup of the breakfast it's very good.

FrequentFlier530548, 18 Septembre 2019

Great place for breakfast , great and clean place nice place to stay , free breakfast ,bob is really nice guy ! Has the best waffle maker . Over all place is great come and visit . Recommend the stay 100% satisfied

Jordan H, 15 Septembre 2019

The best food and service I've ever had. We love it and the stay was amazing!! The muffins are amazing. The waffles were amazing as well. I would stay here every week if I could. Bob is a great guy and has the best customer service you could ask for. I loved our stay!

jpat659, 15 Septembre 2019

The highlight of the stay was the hot breakfast. There was hot eggs, sausage and and a waffle machine. Also assorted juices, bread, and cereal. The area was clean with television and plenty of seating as well. There was a gentleman named Bob working there who brought the experience together with his friendly demeanor and great service. Would definitely recommend the hotel just based on this experience.

Asander7, 15 Septembre 2019

We enjoyed great breakfast and there was a very friendly gentlemen (Bob) to assist with any breakfast needs. Extremely clean. Me and my husband were extremely please with everything, even the room! Great experience!!!

I23smart, 15 Septembre 2019

Very great service from Bob he is very nice i appreciate your kindness and thus hotel is great ! Maybe ill see you around again hopefully :) its also very clean i recommend this place if you are around jacksonville come they wont displease you :)

LeonGhougasian, 13 Septembre 2019

The breakfast was very good. Some hotels call waffles a hot breakfast. While they have waffles they also hot eggs and sausage. The attendant l, Bob was very helpful. The facility was very clean and modern. A great start to my day!

"Breakfast "
193nunos, 05 Septembre 2019

Enjoying the stay with my family here in Jacksonville at the SureStay hotel. The breakfast was really good. All very clean and the food was great. Thanks to the always helpful Bipin. Recommend staying here.

sabrina j, 04 Septembre 2019

Breakfast is good very clean..eggs sausage toast cereal and yogurt perfect for a quick start of the day Bipin cleaned our tables as soon as we sat he helped me use the grill great job on breakfast..thanks slot Bipin.

Rictoria S, 04 Septembre 2019

The breakfast was great, great service by Bipin!!! Staff friendly and hotel clean! Would visit again! We had to relocate because of the storm and wasn't sure where to go. But this hotel has been great

Shaundrea J, 03 Septembre 2019

Bipin was very helpful with assisting me with my hot and fresh breakfast, after a long night of work, clean area,great breakfast, awesome customer service! O will be a returning guest because of his kind gestures

Jdninja, 03 Septembre 2019

Great service, great breakfast and a cool employee name bipin i can see he's working hard. Kinda of small area, the juice is pretty good and so is the food but anyways i can't wait to try it tommorow.

Jmjahmab, 29 Août 2019

Breakfast was very good with good choices and Bipin was very friendly and helpful. I'm looking forward to the next five mornings. And the rooms were clean and neat. The location was good for the purpose of our stay.

"Room and Breakfast"
Fernieka, 23 Août 2019

Rooms where spotless and simple, bed and pillow soooo comfortable and breakfast was great, everything you need it, super clean and Bipin, the guy that works at the breakfast dinner was so friendly and helpful. Will be back for sure.

Aleksa S, 22 Août 2019

Clean, friendly, breakfast is good, customer service is great, Bipin is a nice man he's my friend. He gave me ice when I was feeling sick and offered me breakfast. He keeps the place very neat and clean.

"Comfortable hotel with a great breakfast!"
JeanneT8907, 22 Août 2019

We stayed here overnight on a trip from VA to FL. The room was comfortable, clean, and convenient to 95. The breakfast room was extremely clean, and the gentleman who ran it was friendly and attentive. Would stay again!

"Best hotel in the area"
Soto561, 22 Août 2019

Good service, Bipin was a good host. The rooms were cleaned exceptionally well and the breakfast was great selection. They took care of any problem that came up during the stay and the place was close to stores and restaurants.

"Cheap and Clean But You Get What You Pay For"
JanBar2017, 21 Août 2019

Staff was friendly and helpful at check in. Hotel appeared to previously be a motel 8 or something similar. Online photos were a bit deceiving and make it look much nicer than it really is. Room was adequate but nothing special. Front door security lock was broken so even if I had it on, and someone tried to come into the room it wouldn't work to keep anyone out. Door to fridge cabinet was broken and off one of the hinges when I opened it, partially scraping my foot. Was a bit of an odor coming from the right side of the room. The window treatments do not cover the sides completely so there was light shining in all night which caused me to have trouble sleeping. Some questionable persons hanging around the property at night.

"Best ever"
395bipinp, 16 Août 2019

I enjoyed myself to the fullest the service was excellent most of all the kitchen worker was outstanding made my stay even better thank you sure stay and Bipin for making it so nice.the staff could not hav been nicer the rooms are were clean and it was quiet.

"Great service"
bykg, 16 Août 2019

Full updated rooms and grounds. Run by the sweetest man, Bipin, who just wants to help. Had a restful time! The beds were ready comfortable. The breakfast was delicious and they had a variety of items.

"Road trip with the family"
Gratefulness7, 16 Août 2019

This hotel was clean and comfortable. The breakfast was delicious and the attendant, Bipin, had a heart to serve. He provided great service. They have done recent updates to the property. The lobby area was well decorated and the breakfast room was calming. If you want convenience stay here.

"Great hotel, great staff"
Shannon H, 16 Août 2019

Bipin at the breakfast room was great! Always said goodmorning and tried to help you in any way even through the language barrier. The room was very clean! No complaints at all! Great room for a great value!!

"Really good service"
smontp592992, 07 Août 2019

The beds were confortable. The room was clean. We had a great service at the check-in and check-out. The breakfast was really good, with a lot of choices. I would recommend this hotel any time. Great experience.

Lachyflow, 07 Août 2019

The service was amazing will recomendable to anyone the rooms are very nice and comfy you have food right around the corner staff very nice rooms very very clean and the Breakfast was amazing good fresh eggs

"Great treatment and service"
FranciscoV2688, 06 Août 2019

We understood that the hotel is in remodeling, lets talk about the rooms are big and smell really good everything was more than clean and the breakfast awesome the personal attending in the breakfast is great they help you without a question. I can not give you guys 5 stars only because you are not finish the remodeling but you are really close to that 5 star for my and my family. Will be back soon. Great work.

Nally A, 05 Août 2019

The hotel wasn't what I expected, there a few things to improve in cleaning but the staff made my stay really pleasant. Specially Bipin in the breakfast, he was very nice and kind. The room was ok, I liked the colors in the room and comfortable bed.

"Great "
KeshiaM_13, 04 Août 2019

We stay here for one night. Only was in Jacksonville for an concert, the free complimentary breakfast was set up nice. Bijin was nice, he was keeping the breakfast room stock and clean. The hotel looks newly remodeled, the bed slept great.

"Very clean/great value"
SandykayH, 31 Juillet 2019

Our room felt like new. We stayed 3 nights. Very clean and beds were new pillow tops and comfortable. Staff was helpful and friendly. Breakfast area was very clean and well stocked with selections. Hot foods were cooked fresh and very tasty. The man in charge of breakfast area was so kind and helpful.They are almost completely finished with totally renovating this hotel. Very good value for the price. Convenient location to access area. Will stay here again when back in town.

"Good stay"
Landon W, 29 Juillet 2019

The free breakfast was wonderful and very clean rooms would recommend this hotel to anyone look For cheap nice room with a great hot breakfast and the rooms are clean and nice Location is perfect and close to all parts of jacksonville

"Great business stay in Jacksonville on a budget"
adamweinstein, 26 Juillet 2019

Great business stay in Jacksonville on a budget - rooms were all new and completely remodeled. On-site staff was very friendly and welcoming. Breakfast was Hot and delicious. Beds were comfortable and pillows were very nice

"Great Visit"
Scott C, 25 Juillet 2019

Our room was immaculate. The breakfast was great. The service from Bipin in the breakfast room made our visit exceptional. He deserves to be recognized. We stayed here for it's convenient location to the ports and beaches.

"Vacay stay review"
DaViea D, 22 Juillet 2019

Stayed in room 109 . Stay was very nice and affordable. My husband and I have no complaints . Staff was very helpful and friendly :) thank you guys for a lovely stay this weekend . The breakfast was great!

"not worth the money we paid"
nbanks446795, 21 Juillet 2019

The price alone was hugely disappointing. It was jacked up to more than double for a normal night because of a concert in town. There was a small roach on the shower curtain. There was a dirty mark or something not wiped clean on the nightstand. There was a moldy smell to the room. The beds were too high for comfort. The service gave us fresh towels and that was it. They did not make the beds. We could not find the hair dryer and I was shocked there was not one, The final day we found it hanging in the closet area by the ironing board.

"Nice room"
Excursion555618, 13 Avril 2019

Stay at this hotel over a weekend. This is definitely a low budget hotel. The room and bathroom were nice and clean. Front desk was very professional and helpful. This hotel is in a great location, close to nice restaurants and downtown area.

"I was there for personal and business purposes"
Mobile64159777909, 31 Mars 2019

Was alright did not like customer service. They was unorganized and worker was not that polite. The rooms was a decent size but did not like there was bugs. I will on get a room there if i absolute have to

"Worst Place"
Flyer20953021043, 11 Mars 2019

The room was dirty and the shower knob feel off when we went to take a shower, there are potholes in the parking lot. The staff are not friendly. The hairdryer was on the counter and still had the hardware sitting on the hairdryer waiting to be put on the wall. The door did not close and you could see outside all around the door. Was not informed that they did away with all their smoking rooms.

"Bed bugs"
28JO28, 04 Mars 2019

This was the first night after a long drive and just needed a few hours of sleep. Beds were uncomfortable, could feel the springs in my back. Also ended up with bed bug bites all over. Would not ever recommend or stay here again.

"needs a clean-up"
Traveler48950546543, 22 Février 2019

overall a nice place to stay ,just needs a little sprucing up, cut grass, paint rooms,new drapes carpet was ok,needs more and newer vending machines The staff was very nice and helpful,easy check-in/out

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