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SureStay Hotel by Best Western Jacksonville South, Jacksonville

5018 University Boulevard W, 32216-5938, Jacksonville, United States - See on a map
SureStay Hotel by Best Western Jacksonville South - Exterior view The SureStay Hotel by Best Western Jacksonville South is ideally located in the center of Jacksonville. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Enjoy the largest city in the Sunshine State at our newly renovated SureStay Hotel by Best Western Jacksonville South. We are conveniently located off I-95 and just four miles away from beautiful downtown. Start your morning with a complimentary full hot breakfast. Amenities included in your stay are a 40-inch flat screen TV, free wireless Internet, a tea/coffee maker and many more.

SureStay

Hotel by Best Western Jacksonville South

LABEL_ITINERAIRE

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
based on 341 guest reviews
NOTE ISSUED
Excellent
303
Very Good
15
Average
12
Poor
4
Terrible
7
REFER TO NOTICE
Business Business
24
Couples Couples
34
Family Family
155
Friends getaway Friends getaway
105
Solo travel Solo travel
9
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Unfortunate"

2
ant1022020, Myrtle Beach, South Carolina 13/03/2020

People loudly banging and screaming outside all night. Sirens non stop. Cleaning lady banging on my door while I'm sleeping non stop. Legit banging I thought fbi was coming. Never again will I stay in this hotel or anywhere near it. Your front desk people are scumbags

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
It is saddening to know your visit was not the comfortable and smooth one we aim to deliver. We are sorry for the unwanted noise you experienced and we will be sure to speak with our housekeeping team as well. Despite your unnecessary comments, we are confident all parties will improve and we wish you the best.

"Wasn't bad, even for an extended stay."

3
ccop518, Ohio 10/03/2020

The time I had to travel for business was around the Super Bowl so booking the place we normally do wasn't an option... insert SureStay. My commute to the office each of the 33 days I was there was quick and simple. The front desk guys I dealt with were always pleasant and personable. Although they had breakfast, I didn't partake as I'm more of an eat while I drive to work kinda woman! Since it was an extended stay, I needed to utilize the washer/dryer. The first time I did laundry, blue stuff got all over my white socks and light colored undergarments (my detergent was green). Going forward I just selected Extra Rinse and didn't have any more issues. The washer/dryer is coin operated but no change machine to my knowledge so having to get cash out and go to a bank (or Publix as I learned) to get quarters was an inconvenience. Being there on business, noise was a concern for me. I did not have issues with this. There was a couple days where a kid on the same floor would run down the hall (which you could hear) and would knock on people's doors that had Privacy hangers up. Other than that though, I never heard other people in their rooms or conversations outside in the hall. As far as cleaning- they made my bed, set out towels, and made sure the trash was emptied and I had toilet paper every day. That's really all I needed. I thought it was nice of their cleaning ladies to fold my additional blanket I had and place it nicely back on the bed.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Thank you for commending our remarkable service. However, we apologize for some aspects of your visit that did not sit well with you. We look forward to sharing a much better experience with you should your business or leisure travels bring you back this way.

"Horrible stay"

1
User 05/03/2020

This was the worst stay I had in state of Florida they had roaches all over the place. The bathroom door did not lock and the front desk guy did nothing about it. I will never EVER stay at this hotel again.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Thank you for sharing some thoughts about your visit. It's disheartening to hear about the issues encountered during your time with us, as this is not typical of what we're known to provide. Nonetheless, we've reached out to pest control services to make a thorough sweep and promptly address any irregularities they may find. We will also speak with our team to ensure that our goal to deliver attentive guest service is fully realized. We hope you give us another chance. We will do our best to provide the exceptional stay we know we can.

"Great Value at Good Price"

5
dbaizel, Willoughby, Ohio 27/02/2020

This is the first SureStay Hotel (a unit of Best Western) visit and I am impressed. For those who are stopping overnight on their way to a final destination, this is one hotel we would recommend. It may be bare in ammenities but a comfortable bed, pretty good soundproofing with working refridgerator were nice. Pricewise it was a great value. Great arriving and departure service and a pretty good breakfast (pretty standard breakfast offering for a normal Best Western). Will definately be considering them again if we are traveling through Jacksonville on our way to a destination and need to stop for a night.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
A lovely breakfast is often the best way to start the day, and we're glad you enjoyed yours with us. We're also pleased that you slept soundly during your stay, and we hope to host you again at SureStay Hotel by Best Western Jacksonville South should your travels bring you back through town.

"DaytonaTrip"

3
Steve B, Mount Prospect, Illinois 18/02/2020

The staff were excellent, the room was comfortable except for the HAVC. The only noise was the short cycling HVAC unit with an extremely annoying fan motor that screeched off and on most of the night. The unit was turned off around 3:00 AM to kill the nonsense. This motel like all others participated in price gouging due to the Daytona 500 being held 82 miles away. It is what it is.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Steve, Thank you for sharing some thoughts about your visit. Though we are happy that our excellent guest service and comfortable rooms added to your stay, it's unfortunate that the same cannot be said about other aspects of your time with us. We've reached out to maintenance to look into the irregularities with the HVAC in your room. Please know that while our rates fluctuate based on availability, we strive to maintain the full-value experience that has made us a favorite in the area. Our property is continually growing and improving to ensure a refreshing stay. We would love to make it up to you in the future, and we wish you all the best along your way.

"Analogous"

3
analogous2020, Baytown, Texas 17/02/2020

Rooms should have been a little bit more cleaner. I would like to have the rooms little bit more cleaner. Restrooms were not cleaned properly. A little bit more cleaning would make stay more enjoyable and pleasurable.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Thank you for your recent stay and for taking the time to share your insightful feedback. We're sorry to hear that we were not able to meet all of your expectations. Please accept our apologies if your room was not as clean as it should have been. We will address your comments with the rest of our housekeeping team so we can continue to improve. We hope you will allow us another opportunity to provide an even better experience the next time you're in the area.

"Okay, but a rather bizarre "hotel.""

3
Lee R, Dawson, Minnesota 15/02/2020

My wife and I stayed here for 7 days in February 2020. A PLUS: This lodging option is very close to Interstate 95. Strangely enough, this lodging option is actually labeled as a "Hotel." As one who used to be in the hotel business myself, one may ask what are the major differences between a hotel and a motel??? I will tell you. For starters, a hotel actually has doors to gain access to a room on the INSIDE of the building, has a restaurant, fitness center, swimming pool, and other amenities. This "hotel" had none of these features! Thus, in my opinion, this place should have correctly labeled as a MOTEL rather than a HOTEL. Thus, we were apprehensive when we first drove into the place of what we were getting into. The rooms were decent for the money, with wifi, refrigerator/freezer, comfortable beds, and microwave. Ice machine available in hallways on each floor. The rooms were clean, housekeeping did a good job, and the employees were friendly. The TV remote in our room did not work. Had a desk clerk come over, and informed us that we had to turn the TV on and off with a switch on the side of the flat screen TV. Breakfast was served from 6-9 each morning, but for the 7 days we stayed there, there was no variety in what was served each morning; scrambled eggs, waffles, bananas, apples, yogurt, coffee, juices, muffins, danish rolls, and bread for toast. Would have been nice if they had changed things up a bit. An internet computer in the lobby came in handy for me to conduct my internet business when I needed to. The Wawa gas station and convenience store close by came in very handy for hot food to take back to our rooms. Overall, this lodging option was okay, and perhaps we would stay there again if we were ever in the area again. But next time, we would more than likely stay at a REAL hotel.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Lee, Thank you for taking the time to share your informative perspective! Although some aspects of our decor did not match your tastes, we are glad to hear that you rested comfortably. As you noted, our well-appointed rooms include comfortable beds, fast Wi-Fi, and caring housekeeping service. Thank you for the kind words for our team! We value your notes regarding some potential changes, and we believe in delivering even better in the future. Come back and visit us again for another terrific value here in Jacksonville!

"Hotel Stay"

4
valeriejbadie, Florence, South Carolina 10/02/2020

Very Good, customer service, breakfast and clean room. Would stay again and recommend to friends and family. The cost was very good and location was great, off of 95 exit. Reallly enjoyed our stay and plan to come back again.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Valerie, Thank you for your feedback and for staying with us at SureStay Hotel by Best Western Jacksonville South. We love hearing when our prime location and great rates are convenient for our valued guests. It is delightful to know that our spotless rooms, tasty breakfast, and excellent customer service were highlights of your stay. We cannot wait to see you again soon!

"Good cheap stay"

3
User 08/02/2020

I stayed at this hotel for 4 nights last week and it is a ok hotel for a cheap price. One thing that I was bothered by is that it has roaches. I had to kill a roach that was coming out of the sink in the bathroom. Had to get the front desk involved on cleaning my room, The walls are very thin so you can hear everything going on in your neighbors room and outside. But, other than that if you are just looking for a cheap place to take a shower and sleep for a few hours go for it. Their are many businesses across the street and beside the hotel as well. Parking is tight at night. Breakfast they serve the same thing every morning which is sausage patties and scrambled eggs. Front desk host was nice and helpful.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Marcus, Although you found our rates great and our front desk staff helpful, it is saddening to know that we fell short in meeting your expectations in some aspects. Please accept our apologies for the possible pests that you encountered during your stay. Rest assured that our team is already working on the issues you've raised for prompt resolutions. Thank you again for joining us, and we wish you safe and happy travels along your way.

"Canceled room nightmare, never stayed"

1
User 04/02/2020

I booked a room here via travelocity and canceled the day I was told to cancel without getting a charge. I didn't think anything of it until I checked my account and found a charge for $73.72. I have been trying to get a refund for the last 3 days to no avail. This is horrible, taking advantage of a grieving person, I told you all via the phone that my account will overdraft and you don't even care. I had to attend my grandmother funeral and deal with other expenses, now you're charging me for a room that I canceled and didn't even stay at. I see I'll have to dispute this charge with my bank. I have to deal with my grandmother death and charges that should not have been

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Tammi, Thank you for reaching out to us. It is disheartening to know about your experience and please accept our apologies for any inconvenience caused. That being said, please note that we have limited control over making changes to reservations made through third-party websites, including refunds. We encourage you to reach out to the website in which you booked as they will be best equipped to help you. We know we can do better and would welcome the opportunity to demonstrate it.

"RON"

1
User 03/02/2020

The room was painted nice & it had a frig, with freezer & microwave but...could not get the remote to work even with new batteries, the carpet felt wet/damp. There were terrible odors coming out of the bathroom, seemed like bad gasses coming out of pipes. Had to spray deodorizer to go in. Left early the next morning. Got home & the baby had 102.3 fever. We all got sick. Never had a bad stay at BW except for this place. Oh, my family said breakfast was good.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Many thanks for taking a moment out of your busy day to tell us about your experience. While we are glad that our accommodations and breakfast matched your standards, it saddens us to know of the unpleasant odor that detracted from your overall experience. We wish that we had been made aware of any inconvenience as our friendly team is always happy to remedy anything less than ideal. Your impression matters, and we hope you will give us another chance to serve you if your travels bring you back to our area.

"Amazing service"

5
User 28/01/2020

BOB was an amazing breakfast attendant, so nice made sure all was well kept and on point!! Must have breakfast when coking here!! The Ros were well kept but above all else customer service was great!!

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Shaina, Thank you for staying with us at the SureStay Hotel by Best Western Jacksonville South. We are so glad to receive your encouraging feedback regarding our team and hope you had a relaxing and restful stay. It was an honor to host you and we look forward to welcoming you back soon!

"Great Breakfast"

5
Yaraca, Puerto Rico 28/01/2020

Thank you BOB! Great service, you are such a great host to breakfast area and you made me feel welcomed! Hotel is good and room are very nice for the price. Breakfast area is good and very clean. Thanks Bob!

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Yaraca, Thank you for your kind review of the SureStay Hotel by Best Western Jacksonville South. We are so glad to receive your wonderful feedback regarding our team and we will certainly share your compliments with our staff. It was our pleasure to host you and we look forward to welcoming you back soon!

"Unexpectedly GREAT!!"

5
User 26/01/2020

When we first pulled in we were not pleased with the surrounding atmosphere. Once we checked in and went into our room it was GREAT. Room had pleasant colors looks as if it was recently remodeled and the bed was comfortable. Didn't hear a peep from any neighbors even though the hotel was full. Next morning we had a FANTASTIC breakfast and had the pleasure of meeting Bob who was extremely helpful, friendly and a FABULOUS host.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Thank you so much for letting us know that we were able to exceed your expectations and provide you with a wonderful experience. It pleases us to see that you enjoyed our beautiful rooms, comfortable beds, quiet atmosphere, and delicious breakfast. Bob will love reading your kind comments! From our entire team here at SureStay Hotel by Best Western Jacksonville South, we're grateful that we had the opportunity to serve you and would love to welcome you back soon.

"Great service!"

5
User 26/01/2020

BOB thank you for your service! The food was amazing and the room was just perfect. The temperature was just right and I slept good. Thank you for your kindness and the warm smile it is contagious! :)

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Curtis, Thank you so much for your wonderful review! We're happy to hear that you enjoyed our amazing rooms and friendly service. We'll pass your comments along to Bob; we're sure he'll appreciate them! We truly value your business and would be delighted to serve you again soon here at SureStay Hotel by Best Western Jacksonville South.

"Great Service"

5
User 26/01/2020

BOB was a great hardworking man who loved to help others a lot! He is super nice and wonderful. Would recommend this place to anyone! Hotel is good and rooms are very nice and clean. Jacksonville area is nice as well

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Julissa, Very nice to hear from you! Thanks for taking the time to leave us a review--it's extremely helpful for us. We cannot thank you enough for your recommendation or for your mention of our team member! We look forward to seeing you in our lobby again next time you're in Jacksonville.

"Nice Place with Excellent Customer Service"

5
User 24/01/2020

We stopped here for a night on our way to Disney World. The rooms were very clean, the beds were comfortable, and everything was nice and updated. Breakfast was delicious and Bob, the breakfast attendant, was super helpful and fun. But most of all, the staff went above and beyond by mailing us my daughters favorite teddy bear that we realized she had left there once we got home from our trip. I have a very happy girl again thanks to the caring staff at this hotel!

"Awesome Service"

5
User 24/01/2020

BOB was absolutely amazing. The staff itself actually was exceptionally great but I was a little judgemental cause typically the area wasn't known to be so good, just being honest. lol.. But BOB and the staff provided excellent service. Very friendly and helpful and just an all around good experience.If I stay at a hotel again, this is a place I'd definitely return to and would definitely refer to anyone. Actually this place was referred to me. 5 star service all across the board. Thank you all for the experience. Gratitude. ❤

"Great series"

5
User 23/01/2020

Nice breakfast and clean breakfast area, rooms are remodeled and clean also. BOB is a good breakfast attendant and has great customer service. Good motel in Jacksonville ! Looking forward to coming back

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Cristian, We appreciate your highlight on our commitment to keeping our accommodations clean and comfortable for all of our guests. Our team is delighted that you enjoyed a tasty breakfast, and we'll be sure to pass your compliments to Bob. We also look forward to seeing you again at SureStay Hotel by Best Western Jacksonville South, so come back soon!

"Great Service"

5
User 23/01/2020

BOB do a nice Service Thank you very much This Hotel is very clean and all arendants is prepared .... the local is closed dir very Good Restaurants Breakfast are very nice Room is very nice an clean...

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Martin, A lovely breakfast is often the best way to start the day, and we're glad you enjoyed yours with us. Our team is also delighted you enjoyed our clean property and excellent service, and we look forward to your return visit to SureStay Hotel by Best Western Jacksonville South.

"Great service"

5
User 22/01/2020

BOB was awesome he was nice. The food was great and the place was very clean. Request was good. Room was very clean. Water was hot and clean. Very clean sheets and towels. People was very respectful and nice. I would definitely be staying again!!!

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Bobby, It's a delight to know you had a great time with our well-maintained room, delectable food, and unparalleled service. Bob will be happy to receive your positive feedback. We're grateful that you chose SureStay Hotel by Best Western Jacksonville South during your recent travels, and we hope you come back soon!

"Great breakfast"

5
User 10/01/2020

Bob is the excellent person! Breakfast The Best!!! We recommended this hotel. This place is a good area and renovate. Very clean and very good staf. The food is very good. Motel is very nice. Thank you so much

"Great Service"

5
705jaimied, Olive Branch, Mississippi 10/01/2020

Breakfast attendant Bob was amazing! He is very kind and friendly. He was full of smiles and very friendly, will definitely recommend! Thanks so much Bob!! Hope to see more kind people like him through our travels in Florida!!

"Great stay, great breakfast"

5
User 03/01/2020

Bob was great. Room was very clean! It was a great very friendly staff. If your in Jacksonville and looking for a great place to stay, this is the place! Breakfast was was great. When I am back in the area I will definitely stay here again.

"Great Breakfast"

5
User 03/01/2020

The room was modern clear and was amazing breakfast with bob. He took wry good care of us. His hospitality is unmatched. Thank you Bob! The place is great area is very good too and close Sonny barbecue restaurant. Thanks BOB

"Great breakfast"

5
User 02/01/2020

Excellent breakfast, by Bob, he is really a nice person and they keep clean everything, I can recommend this hotel for an overnight or even for a long stay, they have been really helpful in everything

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear August, It brings us joy to know that our friendly guest service and well-maintained accommodations impressed you during your recent stay at SureStay Hotel by Best Western Jacksonville South. We'll make sure to pass along your kind message to Bob. Your glowing review is much appreciated, and we cannot wait to see you again.

"Great Breakfast"

5
User 02/01/2020

Place was nice place to stay. The hotel is in great location to many locations close. The staff was very helpful and nice. Bob that took care of breakfast was very nice and most helpful. I would recommend it to all!

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear William, At SureStay Hotel by Best Western Jacksonville South, we strive to deliver the best guest service and phenomenal accommodations to every guest who we are lucky enough to serve. It brightens our day to know that we succeeded in achieving our goal during your recent time with us. Bob and the entire team would be proud and happy to receive your praise. We would love nothing more than to have you back whenever your adventures bring you our way.

"Great Value"

3
User 01/01/2020

We enjoyed the hotel it was basic accommodations that provided what we needed. No luxury here but somewhat quiet hotel with friendly staff. In previous life an older hotel that has had a face lift. Breakfast staff very friendly.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Richard, Thank you for joining us. We are happy to hear that you had a quiet stay and found our staff friendly. Please come back and visit us again soon.

"Great Breakfast and Great Bob!!!"

5
dilips384, Las Vegas 27/12/2019

It was such a wonderful breakfast and even more wonderful hospitality by Mr BOB. He served us like family and made everyone feel at home. I would come back again for the overall quality but mostly because of the Mr BOB. I wasn't sure of the good reviews online, but wasn't disappointed at all when we stayed here. I was happy to tip nicely to Mr Bob after the great breakfast. Thanks and would come again.

"Great service!!!!!!"

5
User 26/12/2019

I took my family to this hotel. It's really good. And Bob is a very nice helper in the breakfast room. He's like a very good friend and kept asking us what he could help. I love this hotel. I'm sure I would come back in the very near future. Thank you, Bob.

"“Great Breakfast and Service”"

5
User 26/12/2019

I stayed here for a night and I was happily surprised by how friendly Bob and all the staff were. I will definitely stay here again if I ever stop by Jacksonville. Bob made my breakfast really delicious not just because of the food but his smiley mustache face. ☺️ I am a teacher so the second time I come here I will teach Bob English. Bob was very happy when I said that.

"Great breakfast"

5
User 26/12/2019

The room was very clean and nice, beds were comfortable and the breakfast attendant was very nice and courteous, bob took very good care of us at breakfast and was very attentive, nice full hot breakfast, thank you bob

"Great breakfast"

5
User 24/12/2019

The room was modem clear and was amazing breakfast with Bob. He took wry good care of us. His hospitality is unmatched. Thanks you Bob! The place is great area is good too and close sonny barbecue restaurant.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Marcelo, Thank you for choosing SureStay Hotel by Best Western Jacksonville South. It is lovely to read that you had such a pleasant and comfortable stay. Bob and our team take pride in making a positive difference! We especially enjoy serving breakfast, and we're happy that it was a hit. Come back and visit us again soon.

"Great breakfast service"

5
User 20/12/2019

It is the very first time I have been to a hotel where the server was very nice and attended to the service we were receiving. Bob made sure we we accommodated in such a welcoming way. I would recommend a million times. Rooms are nice and comfy. Very relaxing stay.

"Great breakfast"

5
antoniogN5349ZB, Jacksonville, Florida 17/12/2019

We had a very nice breakfast at this motel. Our experience there was very nice. Bob is a very helpful and humble guy Who is always helping everybody at the breakfast room. Very good experience there. We will come back. We CAME after reading previous review. Thank you

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Antonio, A hearty breakfast is the best way to start the day, and we are thrilled by your feedback. Bob and our team take pride in representing the property well. Thank you for choosing to stay with us and we hope you return for another exceptional visit soon!

"Great breakfast"

5
User 16/12/2019

Our stay was wonderful the best part of the stay was breakfast time with Bob!! I would definitely stay again! The room was very clean and loved Jacksonville the people are very friendly. I would recommend others to visit

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Tianna, We work very hard to make sure that every guest can get an excellent start to their day, and it is delightful to know that our breakfast was a hit, particularly the level of service delivered by Bob. On top of that, we are pleased to read that you were impressed with our well-kept accommodations. Being a part of your wonderful stay in Jacksonville is a great compliment. On behalf of our team, thank you for your recommendation, and we are already looking forward to your next visit to SureStay Hotel by Best Western Jacksonville South!

"Great Breakfast!"

5
User 15/12/2019

Bob is very very great he took really good care of my family and i. The rooms or nice host are very nice. Rooms are very clean. I definitely love this place and will come over and over again. Bob was the best!

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Raquel, It makes us proud to receive your recognition for our splendid rooms, tasty breakfast, and great hospitality. Bob will be glad to know your lovely feedback. On your next visit to the area, we'd love to share another marvelous experience with you at SureStay Hotel by Best Western Jacksonville South!

"Great Service"

5
User 15/12/2019

Bob antends us in the breakfast, excelente service, the room is nice and was clean, if I return to Jacksonville I will return to this hotel. The place at the breakfast was really clean and organized. Thanks

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear David, It brightens our day to know you appreciated our satisfying breakfast, well-maintained room, and top-notch service at SureStay Hotel by Best Western Jacksonville South. On your return to the area, we'd love to share another superb experience with you!

"Great breakfast"

5
User 13/12/2019

Very good service very clean and great food and BOB is very good and nice will come back again when in town. The rooms are well kept and nice location. I request that you check this place out when u stayin in Jacksonville

"one night stay"

3
ron f, Taylor, Michigan 12/12/2019

A one night stay on way down to Florida. This place was well priced and a good value.Clean and a friendly front desk staff. On a personal note the bed was too soft for my taste but I rested well. I would stay here again.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Ron, Thank you for your compliments on our reasonable rates, kind service, and well-kept property. Your feedback regarding the bed has been forwarded to the team for review. Should you revisit the area, we'd love to share another pleasant experience with you!

"Great Service"

5
User 12/12/2019

It was nice to meet Mr. Bob at the breakfast room, is a very good man. He helped us and give everything I and my family need the breakfast room is very nice, he cleaned each table immediately after each used. The breakfast is very good as well I will like to come back here!

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Bean, Thank you for taking a moment to share your incredible compliments! Bob is certainly a strong asset to our friendly team, so we're happy to pass along your praise. It would be an honor to be your lodging of choice when your travels return you to the area.

"Great Breakfast"

5
User 11/12/2019

Here is a good breakfast and the attendant Bob is an Outstanding person. The rooms are very nice and clean. Everything is good. The staff was pleasant and eager to assist. I recommend this hotel to my family and friends.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Angel, Thank you for sharing your experience with us here at SureStay Hotel by Best Western Jacksonville South. Our team works diligently to provide clean and comfortable accommodations along with excellent customer service. We're happy to know Bob's exceptional service and our delicious breakfast made a positive impression. We hope you consider staying with us again should your travels lead you back our way.

"Great Service"

5
User 11/12/2019

We stayed here on our way home to Virginia with my 5 kids the hotel was clean and welcoming very friendly staff Mr. Bob is very kind and helpful ready and willing to serve I would recommend this hotel to you all!

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Carie, We loved having you here at SureStay Hotel by Best Western Jacksonville South! Thank you for allowing us to host you and your family, and we hope you all had a wonderful time in the city. We will pass your praise along to our team, and we look forward to seeing you again!

"Great Breakfast"

5
User 06/12/2019

The room was modern and updated and it was nice to get into the AC. Breakfast was amazing and Bob took very good care of us. His hospitality is unmatched. Thank you Bob! Ps. That waffle was very delicious.

"Gray service"

5
User 05/12/2019

This place awesome we hand an great breakfast and would highly recommend it. Bob did an awesome job! The rooms were clean an beautifully decorated as was the kitchen and all the groundwork an office or comeback

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Getulio, Thank you for choosing SureStay Hotel by Best Western Jacksonville South! Your recommendation is much appreciated and we will pass your kind words along to Bob. From our clean accommodations to our tasty breakfast, visit us again for another wonderful experience!

"Very good breakfast"

5
User 05/12/2019

I had a comfortable stay at the hotel. Nice and clean. Breakfast was good. Bob is courteous and friendly. I recommend this hotel to others. I came here without reading any earlier reviews but it turned out goid.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
We set high expectations for ourselves, so we are delighted to know your visit was exceptional. Thank you for giving us a chance and it is our hope that you will become a familiar face. Until next time, thank you for your review and have a safe trip home!

"Great service"

5
User 04/12/2019

The kindest person at Surestay hotel was Bob at the breakfast room, he helped us finding all of what we needed and tried to talk with us as much as he could to make our stay good and comfortable. Thank you

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Heiso, Our team is delighted that Bob could deliver the courteous and helpful service we aim for with every interaction. We'll be sure to pass your compliments along, and we hope to see you again at SureStay Hotel by Best Western Jacksonville South for another excellent breakfast.

"Great service"

5
User 04/12/2019

This place is a great place I had a great night rest beautiful rooms a wonderful breakfast I am just thanking God for this place is amazing come out and see and have a great sleep Bob was a great hostess to me anything I needed he was there breakfast was wonderful Bob thanks your friend Shirley Rita's

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Shirley, Wow, what a review! Our team is delighted that you enjoyed a great night's sleep while you were with us. We're also thrilled that Bob could deliver a delightful breakfast service and we'll be sure to pass along your compliments. Next time you're in town, come and see us again at SureStay Hotel by Best Western Jacksonville South.

"“Great service!”"

5
User 28/11/2019

On a business trip around this area and they provided really great service! Rooms are very comfortable after a long day and wake up satisfactory. Their breakfast is good as well I fully recommend! Anyone who comes by will enjoy! Bob is a very nice attendant and will help you

"Great Service"

5
glumyannic, Julich, Germany 27/11/2019

It was a pleasure for us to stay at best western in Jacksonville. Breakfast was great. Bob was helpful and attentive. He helped to serve the breakfast. Very helpful and kind. We can recommend this Hotel.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Yannic, Thank you for visiting us here at SureStay Hotel by Best Western Jacksonville South! Our breakfast service is one of the many benefits of staying with us and we will let Bob know of your comments. We appreciate your recommendation and look forward to providing you with another exceptional stay!

"Great service"

5
User 27/11/2019

This place was awesome we had a great back breakfast and we would highly recommend it above did an awesome job the rooms are very clean and beautiful decorated as as well as the kitchen and all the groundwork and office we would come back we come here every time we come here to Florida this is our number one hotel never had no problems with anybody Bob's awesome go see Bob in the kitchen

"Breakfast"

5
ginaortiz1, Jacksonville, Florida 26/11/2019

This place was fantastic. Bob did an amaizing job. Very clean and nice place. Very nice place. Room ver y nice. Very good , dice service Andrés care of rhe family. Jacksonville ver y beautiful. Experience unforgettable.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Gina, At SureStay Hotel by Best Western Jacksonville South we are always working to deliver a fantastic experience, so it delights us to hear your compliments on our well-kept room, awesome breakfast, and excellent service. Bob will be pleased to receive your commendation. Thank you so much for your recent visit, and we're excited for your return!

"Great breakfast"

5
User 26/11/2019

Bob was very friendly and helpful. Food was great. Rooms very nice great location. Rooms newly redone. Everything was awesome. The family was very happy with the accommodations. Would come back anytime we're in Jacksonville.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Thank you for sharing your experience with us here at SureStay Hotel by Best Western Jacksonville South. Our team works diligently to provide convenient and comfortable accommodations along with excellent customer service. We're happy to know Bob's great service and our delicious food made a positive impression. We hope you consider staying with us again should your travels lead you back our way.

"Great service!!"

5
User 22/11/2019

We had a great stay at your hotel and all of you are very kind they made a a kind warm welcome, very clean and great breakfast!! Thank you especially bob!! It's definitely a hotel I'd come back we love this hotel!!! I can't wait to tell all my friends to come when needed a good hotel for a trip to Jacksonville! Thank you!-the Espinosa family

"Greatbreakfast"

5
User 22/11/2019

I had a really good breakfast with Bob. A really polite person and very helpful. Thank you for the good time. The hotel is very nice and clean and a great place to stay.i got a room for a great value and stayed is welcome.

"Great breakfast"

5
User 22/11/2019

It's was truly amazing! Great service and good food! The hotel was clean inside and out.. Bob was very helpful and super friend I highly recommended this place! Definitely great place I'll be staying here again! :) :)

"Amazing service and fantastic remodel job"

5
User 22/11/2019

The breakfast here is the most amazing and biggest selection I have ever seen and Bob even makes you waffles.The mirrors in the room are absolutely as newage as it gets and the beds are very very comfortable. Bob is so friendly he as a huge smile as soon as you walk in for breakfast.

"Excellent hotel Great service Friendly definitely reccomend this hotel to Everyone"

5
User 21/11/2019

This hotel was just renovated the room are beautiful the beds are comfortable and the showers are hot definitely the place to stay after a stressful day at work out of town. Great place to stay when on vacation

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Nothing has made us happier than hearing your recognition for our fabulous accommodations and superior service. Whether you return for work or vacation in the area, we'd love to share another marvelous experience with you at SureStay Hotel by Best Western Jacksonville South!

"Good breakfest"

5
User 15/11/2019

Breakfest was very good. Nice and selections were tasty. Bob was very helpful and friendly. the room was in great conditions and had excellent srrvice! Woul highly recomended and would definietly stay here again

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Oleh, Receiving recognition for our friendly, hardworking team is much appreciated, and we can't wait to share your comments with Bob. It's also great to know our tasty breakfast helped you start your day. Should your adventures bring you back to the area, depend on SureStay Hotel by Best Western Jacksonville South for another fantastic stay!

"Wonderful breakfast"

5
User 15/11/2019

We had a room was very clean!I loved the colors and decorations in the room and breakfast area,breakfast was awsome with great service! I would recommend this place very highly! Bob is wonderful!!,,,,

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Schallon, We sincerely appreciate you sharing such a glowing recommendation of your stay with us here at SureStay Hotel by Best Western Jacksonville South. It's great to know our delicious breakfast and well-maintained rooms helped deliver the refreshing stay you deserved. Join us again when your adventures bring you back our way!

"Great Breakfast"

5
User 14/11/2019

Bob was very helpful. The room was clean and family friendly. First time in my many hotel visits over the years that we truly felt like family. Rooms were clean. Breakfast was amazing thanks to Bob. Would highly recommend. We look forward to reviewing your motel.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Ryan, That we could help you feel like family warms our hearts. We cannot wait to pass along your compliments to Bob. For another comfortable respite in our cozy rooms, please depend on us at SureStay Hotel by Best Western Jacksonville South again!

"Great breakfast"

5
User 14/11/2019

I dont normally leave reviews but I was very much pressured into it by the very enthusiastic breakfast attendant. I could not even get my 6am coffee stirred and I was hounded to get my phone out and "leave a good review". The place is newly renovated and clean but waking up and 10 minutes later being harrassed for a "hood review" was not a nice way to wake up.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
It's an honor for us to receive your high rating! We're happy to know our clean, rejuvenated rooms were a highlight of your stay. However, we do apologize if our staff seemed a bit more enthusiastic than you prefer. When guests are happy, we love to hear from them, so we do sincerely appreciate you taking the time to write to us as it helps us improve and helps future travelers know what to expect. In the future, we hope you join us again so we can show you another phenomenal experience.

"Good service"

5
User 13/11/2019

Very clean and very good break fast we had a great stat at the hotel we love the staying this hotel definitely we will tell family and friends how nice and clean the hotel !!! We look forward to reviewing your motel

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Nicholas, Wow, what a review! Our team is happy to hear you could enjoy our fantastic service and excellent accommodations while you were with us. We appreciate your recommendation and we look forward to seeing you again at SureStay Hotel by Best Western Jacksonville South for another fantastic experience.

"Breakfast"

5
User 08/11/2019

We had a great Breakfast and Bob was very friendly and helpful. The room was very clean and new. We had great service. This was a great experience. We will definitely be back !! Had a great time in Jacksonville

"Great Breakfast,"

5
User 08/11/2019

I had a really good good time with Bob at the breakfast. Really polite and good guy. The breakfast itself is great. Thank You for having me here. The hotel itself is really clean and neat, I got a great room for great value.

"Stayed One Night"

5
Shafat M, State College, Pennsylvania 07/11/2019

Stayed One night for business. Great room and breakfast. Smooth check in and checkout. Bob was. Very friendly :). Reasonably priced, good service, want to stay again. Building is a bit old but living conditions are top notch.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Shafat, It brightens our day to learn that you had a wonderful experience at SureStay Hotel by Best Western Jacksonville South, which was made possible by our well-kept room, hearty breakfast, and exceptional service. Bob will be delighted to receive your positive thoughts. Thank you so much for staying with us, and we'd love to welcome you again!

"Great Service"

5
User 01/11/2019

I love my staying here Akane to the Florida Georgia game highlights to the breakfast with Bob taken care of it such a nice person and really kind I'm sure to come back more times here when I have to visit Jacksonville. Come to see Bob....date of stay October 31, 2019

"Best service"

5
User 31/10/2019

This is one of the best breakfasts I've had since hotel hoping in Jacksonville for business. The breakfast room is well attended by Bob, the sweetest person I've met while here in Jacksonville. The rooms are very clean and the staff super friendly.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Emmanuil, Your fantastic review is greatly appreciated. Our team is thrilled that you enjoyed our great breakfast variety, clean accommodations, and exceptional staff. We trust you had a pleasant trip, and we hope to welcome you back again soon.

"breakfast and roons"

5
User 31/10/2019

Bob was an awesome attendant. food was good especially for a complimentary bar. food and coffee hot. very clean rooms pillows kinda small though. plenty of room for parking and happy that checkout is 11

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Ed, It was a pleasure to host you during your recent visit. We're delighted that you enjoyed our exceptional staff, great food, and clean accommodations. We trust you had a phenomenal trip and safe travels home. Though you were happy with most aspects of your stay, please accept our apologies for our pillows not meeting your expectations. We hope this did not deter too much from your rest. Please come back to see us the next time you're in the area.

"Great Value"

5
User 30/10/2019

I have been traveling to Jacksonville this year for appointments at Mayo. When I am alone for an overnight visit Sure Stay on University Blvd. has been my favorite place to stay so far. It has easy access off of I-95 and was an easy drive on Highway 90 to get to Mayo and back. I prefer to avoid the high speed traffic on Butler (202). There is a nice Publix about a mile away where I bought food to eat in my room. The refrigerator and microwave were helpful. The staff members were all very nice and as a solo traveler I felt safe.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Gayle, We are glad to hear of the convenience our strategic location offered to maximize your time in town and of the fact that we made you feel safe while at our property. It is such a pleasure to know as well that our in-room amenities added joy and convenience to your stay, and our hospitable staff impressed you with their top-notch service. On behalf of our team at SureStay Hotel by Best Western Jacksonville South, thank you for leaving us this excellent review, and we are honored to be your favored hotel. The pleasure is always ours to serve you, and we hope you revisit us soon. We wish you the best of luck and safe travels ahead.

"Great service!!!"

5
User 30/10/2019

Breakfast was very good, very Nice person & very efficient. Overall stay is very nice. Fresh breakfast available. Scrambled eggs, sausage, bread, fruits, muffin hot coffee etc..... very good breakfast

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear John, It was a pleasure to welcome you during your recent visit. We're thrilled to hear that you had such a positive experience and received attentive service from our team. It's also great to know that you had the opportunity to try our delicious and fresh breakfast menu. On behalf of us all at SureStay Hotel by Best Western Jacksonville South, thank you for your kind comments, and it would be wonderful to see you again the next time you're in the area!

"Breakfast"

5
User 25/10/2019

Great breakfast - hot food plus cereal and fresh fruit. Also waffles. Bob was really helpful. The rooms are clean and well presented; plenty of clean towels, convenient parking. Quiet location but near major freeways. Great value for the price.

"Great service "

4
User 25/10/2019

Bob was very attentive and nice at breakfast! He even made us waffles! The breakfast room is very clean and sufficiently stocked. Well recommend. The bathroom however, shows not be fully finished after renovations, The door trim is missing etc. Overall, our stay was good.

"Great service!"

4
User 25/10/2019

This is our first time in Jacksonville and decided to stay at surestay hotel. Room was nice. Bob was very friendly and accomodating. Awesome job in serving breakfast and made good waffles. Thanks Bob!

"Great Service"

5
User 24/10/2019

Breakfast was very good, room also very clean. Bob was a very nice person & very efficient. Overall stay is very nice, fresh breakfast available. Scrambled eggs, sausage, bread, fruits, muffins & Hot Coffee.... Very delicious breakfast.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that yours met our high standards in hospitality. Our team is delighted you could join us for a delicious breakfast and will be sure to pass Bob your compliments. We look forward to seeing you again at SureStay Hotel by Best Western Jacksonville South the next time you're in town.

"Great service"

5
User 23/10/2019

We Loved our stay Here! Bob's Service was amazing at breakfast. He greeted US happily, Made our Raffles and kept ist great company throughout breakfast. We lookes Forward to breakfast every mornong to come down and See Bob and His mustache!

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Your satisfaction is our primary goal, so we're thrilled to learn you loved your stay! We'll be sure to pass along your compliments to Bob; he'll be excited to know he brightened your day. During your next visit to the area, choose SureStay Hotel by Best Western Jacksonville South for another fantastic stay!

"Breakfast"

5
User 18/10/2019

Bob was outstanding. He welcomed our family just as he would his own. Breakfast was delicious and fresh. The rooms are beautiful and clean. Will certismly stay again. Cannot wait to stay. Thank you Bob!

"Breakfast"

5
User 18/10/2019

Breakfast was very good.breakfast room also very clean.Bob was very nice person & very efficient. Overall stay is very nice.fresh breakfast available. Scrambled eggs, sassage,bread,fruits,muffins hot coffee etc...very good breakfast.

"Breakfast"

5
User 18/10/2019

We've had an amazing time here at surestay for breakfast with Bob. He is very pleasant and super friendly and helpful. Very thoughtful, I mentioned to him that i am looking for vegetarian menu and he made sure that I get everything vegetarian. I'd be looking forward to stay here and have an exciting breakfast. The place is super clean and Bob is very organized and super fast. Thanks Bob see you next time.

"Breakfast"

5
User 18/10/2019

I had an excellent experience with Bob here @ Sure Stay hotel getting some great breakfast. We will definately be coming back here!!!! Bob is amazing!!!!!! We look forward to going back to our rooms to lay down on these comfortable beds..

"Great Service"

5
User 17/10/2019

We loved our stay here! Bob's service was amazing at breakfast. He greeted us happily, made our waffles and kept us great company throughout breakfast. We looked forward to breakfast every morning to come down and see Bob and his mustache!

"Breakfast"

5
User 11/10/2019

Good breakfast, very clean and delicious. Bob was very helpful and kind. Lots of yogurt, cereal, juice, waffles and such. Great stay. Full menu available, would definitely recommend to all looking for a place to stay in Jacksonville.

"Breakfast"

5
User 10/10/2019

Breakfast was good. The breakfast area was very clean and well maintained. Bob was very friendly and took care well. The rooms could be maintained much better. Overall the stay was pretty good and decent.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Prajwal, Breakfast is our favorite meal, so we're glad you had the opportunity to enjoy it with us! We'll pass along your commendations to Bob and the team. Thank you for highlighting an area of improvement for us: we'll keep your comments in mind moving forward. It would be an honor to be your lodging of choice when your travels return you to the area.

"Breakfast"

5
User 10/10/2019

Great food service great - bob was very helpful!!! And friendly and helped make our stay even better. It was a yummy breakfast - eggs, sausage and waffles!!!! The coffee was perfect - we are like Kings!!!!

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Patti, It warms our heart to know our personal service let you know how much we appreciate and care about your experience. We cannot wait to pass along your compliments to the team; Bob will be especially honored! We're delighted you savored our delicious breakfast selection, as well. For another memorable experience, we hope you choose to stay with us at SureStay Hotel by Best Western Jacksonville South again!

"Breakfast"

5
User 10/10/2019

The attention was amazing, the food was really good. Clean, and really good people. Bob was friendly and helpful . Fresh fruit was really good. The bedroom was clean and organized. We will come back to this place

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Juan, From our delicious breakfast to our well-appointed rooms, it sounds like there was much to love about your recent stay with us! Our team works hard to deliver value and convenience that you can count on. When your travels return you to the area, we'd be glad to provide you with another perfect stay.

"Breakfast"

5
User 09/10/2019

Our stay was great. The place was clean and comfortable. We woke up to hot breakfast. Waffles eggs and sausage. There was much more for the whole family to enjoy. Thanks to Bob and his hospitality we had a wonderful experience!!!

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Stephanie, Thank you for sharing your experience with us. We at SureStay Hotel by Best Western Jacksonville South are delighted to know that our delectable breakfast and Bob provided you an enjoyable experience. We are happy to part your kind words to him personally. Should your travels lead you back to the area, consider staying with us again.

"Breakfast"

5
User 04/10/2019

We enjoyed a very good breakfast, nice people to assist with any breakfast needs. Bob was especially nice, kind and friendly. Hot sausage, eggs and waffles. Fresh fruit, juice and good coffee. We would recommend.

"Breakfast"

5
MrCrofoot, Jacksonville, Florida 04/10/2019

The best hotel and breakfast in town evrything is ten out of ten stars bob was friendly and helpful and i love the waffle machine fresh fruit was top notch hot eggs and sausage and waffles and coffee was right on time

"Breakfast!"

5
User 03/10/2019

Delicious breakfast serve from bob a gooood guy !!! Everything it's new at the place and very clean whit a lot options to eats !! Tree options at juice hot sausages and scrambled eggs waffles machine! Fruits options too !!

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Yuri, We can't thank you enough for your glowing review! Ensuring a tasty and hearty start to every day is paramount, and we are thrilled you enjoyed starting your day with our breakfast. Bob is so happy you mentioned him by name as well; he is truly a gem. The pleasure would certainly be all ours to welcome you back to SureStay Hotel by Best Western Jacksonville South. Come back soon!

"Satisfying and great breakfast!"

4
User 30/09/2019

We really enjoyed the breakfast! Good scrambled eggs and made on the spot waffles. The waiter Bob was attentive and his happyness made us happy! The rooms are good and clean, but there was noise at night.

"Best place and a best breakfast"

5
User 29/09/2019

I come to this hotel very often I never change only change for better I got real impress when I saw the new breakfast place and meet Bob he keep the place always clean and organized food is always hot sausage and scrambled egg always hot thanks for the delicious waffle I like also the cool juice machine thanks and planning to stay again

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Thank you for trusting in us at SureStay Hotel by Best Western Jacksonville South! It means the world to us to see a familiar face, and we are honored to be your first choice in the area. Thank you for the kind words for our team! We can't wait to welcome you back for another cozy and tasty stay!

"Breakfast"

5
User 27/09/2019

Delicious breakfast serve from ( Bob ) a friendly person Everything it's new at the place and very clean whit a lot options to eat , tree option at juice, hot sausages and scrambled eggs , waffle machine ... fruits options too

"Breakfast"

5
User 26/09/2019

The breakfast was very nice. Bob was super helpful. I would definitely go back. Enjoy my stay in the breakfast was a good bonus which saves, you carry on with traveling somewhere else. The setup of the breakfast it's very good.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Fábio, Breakfast is our favorite meal, so we're thrilled to learn you savored our selection! Bob will be honored to know how much you appreciated his attentive service. We loved having you with us, and on your next visit to the area, we look forward to being your hotel of choice.

"Breakfast"

5
User 18/09/2019

Great place for breakfast , great and clean place nice place to stay , free breakfast ,bob is really nice guy ! Has the best waffle maker . Over all place is great come and visit . Recommend the stay 100% satisfied

"Breakfast"

5
User 15/09/2019

The best food and service I've ever had. We love it and the stay was amazing!! The muffins are amazing. The waffles were amazing as well. I would stay here every week if I could. Bob is a great guy and has the best customer service you could ask for. I loved our stay!

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Jordan, Thank you for your compliments on our delicious breakfast and amazing staff! We're thrilled you enjoyed your visit, and we invite you to stay at SureStay Hotel by Best Western Jacksonville South again the next time you're in the area.

"Breakfast"

5
User 15/09/2019

The highlight of the stay was the hot breakfast. There was hot eggs, sausage and and a waffle machine. Also assorted juices, bread, and cereal. The area was clean with television and plenty of seating as well. There was a gentleman named Bob working there who brought the experience together with his friendly demeanor and great service. Would definitely recommend the hotel just based on this experience.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
We work very hard to make sure that every guest can get an excellent start to their day with a hearty breakfast that caters to all kinds of gustatory preferences and served by the warmest staff in a relax inducing environment. It is delightful to know that we have achieved this while you were at the property. We will let Bob know of your compliments, and for sure he will be happy. Learning that your breakfast experience has become the highlight of your stay and the reason for your recommendation is such a compliment. Know that our entire team will do whatever is necessary to keep your trust. We can't wait to host you again at SureStay Hotel by Best Western Jacksonville South. Come back soon!

"Breakfast"

5
User 15/09/2019

We enjoyed great breakfast and there was a very friendly gentlemen (Bob) to assist with any breakfast needs. Extremely clean. Me and my husband were extremely please with everything, even the room! Great experience!!!

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
They say all happiness depends on a leisurely breakfast, and we are glad to hear that your breakfast experience was the highlight of your stay. We will let Bob know of his positive impact on your visit as we are sure he will be elated. Moreover, we are thrilled that you were pleased with our well-kept property and cozy accommodations. We couldn't be happier to know of the exceptional experience you had with us! Your kind words and perfect rating are much appreciated. We hope to host you and your husband again at SureStay Hotel by Best Western Jacksonville South for more memorable encounters with you!

"Breakfast!"

5
User 15/09/2019

Very great service from Bob he is very nice i appreciate your kindness and thus hotel is great ! Maybe ill see you around again hopefully :) its also very clean i recommend this place if you are around jacksonville come they wont displease you :)

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Our main priority is to maintain a culture that is customer-focused by providing quality accommodations and delivering excellent customer service. Thus, we are glad to learn that we were able to uphold our commitment during your recent stay. Bob is dependable, quick, and responsive indeed. We will let him know of your kind words, for sure he will be glad to know you did not forget his top-notch hospitality. It is a joy to know as well that you appreciated our well-kept property. We are thrilled to earn your recommendation. Please know that we will stay committed to ensuring a satisfying experience for you and our valued guests to make us deserving of your trust. We at SureStay Hotel by Best Western Jacksonville South are hoping that your next visit is just around the corner for another more exciting time with you!

"Breakfast"

4
User 13/09/2019

The breakfast was very good. Some hotels call waffles a hot breakfast. While they have waffles they also hot eggs and sausage. The attendant l, Bob was very helpful. The facility was very clean and modern. A great start to my day!

"Breakfast "

5
193nunos, Lisbon, Portugal 05/09/2019

Enjoying the stay with my family here in Jacksonville at the SureStay hotel. The breakfast was really good. All very clean and the food was great. Thanks to the always helpful Bipin. Recommend staying here.

"Breakfast"

5
User 04/09/2019

Breakfast is good very clean..eggs sausage toast cereal and yogurt perfect for a quick start of the day Bipin cleaned our tables as soon as we sat he helped me use the grill great job on breakfast..thanks slot Bipin.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Sabrina, It was such a pleasure to be part of your recent trip at SureStay Hotel by Best Western Jacksonville South, and we thank you for taking the time to provide us with a five-star review. We're happy to hear that our tasty breakfast selection delivered the exceptional experience you deserved. We'll make sure to send your regards to Bipin as we'll know he'll be honored to receive the recognition. During your next adventure to the area, depend on us again for another full-value stay!

"Breakfast"

5
User 04/09/2019

The breakfast was great, great service by Bipin!!! Staff friendly and hotel clean! Would visit again! We had to relocate because of the storm and wasn't sure where to go. But this hotel has been great

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Rictoria, Thank you for reaching out to share your feedback after your recent stay at the SureStay Hotel by Best Western Jacksonville South! It is our goal to ensure each guest enjoys a comfortable and relaxing visit, and we're happy to hear that your time with us met your needs. We're so glad you received friendly service and that breakfast hit the spot as well. It would be wonderful to see you again next time you are in the area!

"Breakfast"

5
User 03/09/2019

Bipin was very helpful with assisting me with my hot and fresh breakfast, after a long night of work, clean area,great breakfast, awesome customer service! O will be a returning guest because of his kind gestures

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Shaundrea, Our terrific staff takes pride in making all our guests feel welcome and Bipin will be proud you appreciated his kind assistance during breakfast. Thank you for the lovely review! We look forward to your next stay at SureStay Hotel by Best Western Jacksonville South.

"Breakfast"

5
User 03/09/2019

Great service, great breakfast and a cool employee name bipin i can see he's working hard. Kinda of small area, the juice is pretty good and so is the food but anyways i can't wait to try it tommorow.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Thank you so much for coming to see us at SureStay Hotel by Best Western Jacksonville South! We're delighted to read that our service stood out as a highlight of your stay. Bipin and our team take pride in helping you feel at home! We can't wait to welcome you back for another visit.

"Breakfast"

5
User 29/08/2019

Breakfast was very good with good choices and Bipin was very friendly and helpful. I'm looking forward to the next five mornings. And the rooms were clean and neat. The location was good for the purpose of our stay.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Breakfast is our favorite meal, and nothing makes us happier than knowing you enjoyed our selection. We trust the rest of your stay with continue to prove superb, and we look forward to providing you with excellence. Thank you for your feedback!

"Room and Breakfast"

5
User 23/08/2019

Rooms where spotless and simple, bed and pillow soooo comfortable and breakfast was great, everything you need it, super clean and Bipin, the guy that works at the breakfast dinner was so friendly and helpful. Will be back for sure.

"Breakfast"

5
User 22/08/2019

Clean, friendly, breakfast is good, customer service is great, Bipin is a nice man he's my friend. He gave me ice when I was feeling sick and offered me breakfast. He keeps the place very neat and clean.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Aleksa, Thank you for choosing SureStay Hotel by Best Western Jacksonville South! We're excited that you had a five-star experience. A friendly and welcoming environment is how we stand out, and we're excited that you felt right at home! Trust in us again for a great stay.

"Comfortable hotel with a great breakfast!"

5
JeanneT8907, Falls Church, Virginia 22/08/2019

We stayed here overnight on a trip from VA to FL. The room was comfortable, clean, and convenient to 95. The breakfast room was extremely clean, and the gentleman who ran it was friendly and attentive. Would stay again!

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Jeanne, We are so delighted to hear that you loved your visit to SureStay Hotel by Best Western Jacksonville South. It is wonderful to hear that you found everything clean, comfortable, and coinvent. If you find yourself driving through town again, we hope you will stop and stay with us!

"Best hotel in the area"

5
User 22/08/2019

Good service, Bipin was a good host. The rooms were cleaned exceptionally well and the breakfast was great selection. They took care of any problem that came up during the stay and the place was close to stores and restaurants.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Anthony, Thank you for staying with us and for taking the time to share your experience. It is heartwarming to hear that your stay was wonderful and that you enjoyed meeting Bipin and the rest of our staff. It is gratifying to hear that you consider us the best hotel in the area as our team works hard to make sure our guests have a memorable and comfortable stay. We look forward to your next visit!

"Cheap and Clean But You Get What You Pay For"

3
User 21/08/2019

Staff was friendly and helpful at check in. Hotel appeared to previously be a motel 8 or something similar. Online photos were a bit deceiving and make it look much nicer than it really is. Room was adequate but nothing special. Front door security lock was broken so even if I had it on, and someone tried to come into the room it wouldn't work to keep anyone out. Door to fridge cabinet was broken and off one of the hinges when I opened it, partially scraping my foot. Was a bit of an odor coming from the right side of the room. The window treatments do not cover the sides completely so there was light shining in all night which caused me to have trouble sleeping. Some questionable persons hanging around the property at night.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Thank you for your recent stay. We were delighted to welcome you, and we're happy that our service earned your positive review. Our team is the best in the business! It is clear from your feedback, however, that we can work to take positive steps in some areas of maintenance. We apologize for those inconveniences, and we have notified our staff. In the future, please always feel free to contact our front desk team with any concerns. We would love to serve you again so that we can exceed your expectations! Make us your first choice here in Jacksonville.

"Best ever"

5
User 16/08/2019

I enjoyed myself to the fullest the service was excellent most of all the kitchen worker was outstanding made my stay even better thank you sure stay and Bipin for making it so nice.the staff could not hav been nicer the rooms are were clean and it was quiet.

"Great service"

5
User 16/08/2019

Full updated rooms and grounds. Run by the sweetest man, Bipin, who just wants to help. Had a restful time! The beds were ready comfortable. The breakfast was delicious and they had a variety of items.

"Road trip with the family"

5
User 16/08/2019

This hotel was clean and comfortable. The breakfast was delicious and the attendant, Bipin, had a heart to serve. He provided great service. They have done recent updates to the property. The lobby area was well decorated and the breakfast room was calming. If you want convenience stay here.

"Great hotel, great staff"

5
User 16/08/2019

Bipin at the breakfast room was great! Always said goodmorning and tried to help you in any way even through the language barrier. The room was very clean! No complaints at all! Great room for a great value!!

"Really good service"

4
User 07/08/2019

The beds were confortable. The room was clean. We had a great service at the check-in and check-out. The breakfast was really good, with a lot of choices. I would recommend this hotel any time. Great experience.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
On behalf of our team, thank you for sharing such a glowing review of your recent visit. It's fantastic to know that you enjoyed our tasty breakfast selection and comfortable accommodations during your stay. We're also happy to share your kind words with our hardworking staff, and we invite you to depend on us again at SureStay Hotel by Best Western Jacksonville South when your travels bring you back our way.

"Breakfast"

5
User 07/08/2019

The service was amazing will recomendable to anyone the rooms are very nice and comfy you have food right around the corner staff very nice rooms very very clean and the Breakfast was amazing good fresh eggs

"Great treatment and service"

5
FranciscoV2688, Miami, Florida 06/08/2019

We understood that the hotel is in remodeling, lets talk about the rooms are big and smell really good everything was more than clean and the breakfast awesome the personal attending in the breakfast is great they help you without a question. I can not give you guys 5 stars only because you are not finish the remodeling but you are really close to that 5 star for my and my family. Will be back soon. Great work.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Francisco, Here at SureStay Hotel by Best Western Jacksonville South, cleanliness and comfort can always be found! It's wonderful to hear that our team helped your family have an excellent stay. As we continue to improve, we hope that you will be back for an even better visit next time. Thank you for choosing us!

"Thanks"

3
User 05/08/2019

The hotel wasn't what I expected, there a few things to improve in cleaning but the staff made my stay really pleasant. Specially Bipin in the breakfast, he was very nice and kind. The room was ok, I liked the colors in the room and comfortable bed.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Nally, We appreciate you taking the time to share your experience of your recent stay. Our staff appreciates your kind words on the friendly and helpful service you received. It is also nice to hear that you found your bed comfortable. We are sorry to hear that there were some issues with the cleanliness. Housekeeping will look into the issue so that we can make sure your next stay is amazing.

"Great "

5
KeshiaM_13, Tuscaloosa 04/08/2019

We stay here for one night. Only was in Jacksonville for an concert, the free complimentary breakfast was set up nice. Bijin was nice, he was keeping the breakfast room stock and clean. The hotel looks newly remodeled, the bed slept great.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Keshia, Thank you for the positive review of your stay here at SureStay Hotel by Best Western Jacksonville South! We were happy to help make your trip a success. Our tasty breakfast is always a hit! We're delighted that you rested well, and we would love to have you back for another great stay.

"Very clean/great value"

5
SandykayH, Columbus 31/07/2019

Our room felt like new. We stayed 3 nights. Very clean and beds were new pillow tops and comfortable. Staff was helpful and friendly. Breakfast area was very clean and well stocked with selections. Hot foods were cooked fresh and very tasty. The man in charge of breakfast area was so kind and helpful.They are almost completely finished with totally renovating this hotel. Very good value for the price. Convenient location to access area. Will stay here again when back in town.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Sandy, It was such a pleasure to host you here at SureStay Hotel by Best Western Jacksonville South. Our team is delighted to know that our clean accommodations, top-notch service, and tasty breakfast selection delivered the full-value getaway you deserved. Thank you for the encouraging words, and we can't wait to see you again!

"Good stay"

5
User 29/07/2019

The free breakfast was wonderful and very clean rooms would recommend this hotel to anyone look For cheap nice room with a great hot breakfast and the rooms are clean and nice Location is perfect and close to all parts of jacksonville

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Landon W, Thank you for the excellent rating! we are happy that you decided to stay with us and that your visit met your expectations. We are grateful that you found the value of the hotel to your liking and that you enjoyed your stay. We hope that will stay with us again the next time you are in Jacksonville. Thanks again for the wonderful review.

"Great business stay in Jacksonville on a budget"

5
adamweinstein, Orlando, Florida 26/07/2019

Great business stay in Jacksonville on a budget - rooms were all new and completely remodeled. On-site staff was very friendly and welcoming. Breakfast was Hot and delicious. Beds were comfortable and pillows were very nice

"Great Visit"

5
User 25/07/2019

Our room was immaculate. The breakfast was great. The service from Bipin in the breakfast room made our visit exceptional. He deserves to be recognized. We stayed here for it's convenient location to the ports and beaches.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Dear Scott, Thank you for the lovely review! We're thrilled our attention to cleanliness and service impressed you and that our proximity to the beach was ideal for your trip. If your adventures bring you back to the area, please come see us again at SureStay Hotel by Best Western Jacksonville South!

"Vacay stay review"

4
User 22/07/2019

Stayed in room 109 . Stay was very nice and affordable. My husband and I have no complaints . Staff was very helpful and friendly :) thank you guys for a lovely stay this weekend . The breakfast was great!

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Thank you for your kind words, as receiving recognition for our hardworking team never fails to brighten our day. We're thrilled you both had such a pleasant stay, and that our fun and friendly staff helped you have a lovely weekend. We'd love to share another tasty breakfast with you, should you return to Jacksonville. Don't be a stranger!

"not worth the money we paid"

1
nbanks446795, Atlanta, Georgia 21/07/2019

The price alone was hugely disappointing. It was jacked up to more than double for a normal night because of a concert in town. There was a small roach on the shower curtain. There was a dirty mark or something not wiped clean on the nightstand. There was a moldy smell to the room. The beds were too high for comfort. The service gave us fresh towels and that was it. They did not make the beds. We could not find the hair dryer and I was shocked there was not one, The final day we found it hanging in the closet area by the ironing board.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Thank you for taking the time to give us some feedback on your stay. We do apologize that your room did not meet your expectations and we will be speaking with the relevant departments to address the issues you have mentioned. Please know our friendly staff is always on hand to help with any questions you may have during your stay. We do hope you will give us another opportunity to host you when you are next in the area; we aim to meet and exceed all our guests' expectations!

"Nice room"

3
User 13/04/2019

Stay at this hotel over a weekend. This is definitely a low budget hotel. The room and bathroom were nice and clean. Front desk was very professional and helpful. This hotel is in a great location, close to nice restaurants and downtown area.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Thank you for posting a review of your weekend stay with us. It pleases us to see that you appreciated our welcoming rooms, clean bathrooms, friendly service, and excellent location. Your rating suggests that perhaps you see room for improvement. If so, we'd love to receive a phone call from you in order to learn more. We're grateful that we had the opportunity to be your host and would be delighted to welcome you back soon.

"I was there for personal and business purposes"

2
User 31/03/2019

Was alright did not like customer service. They was unorganized and worker was not that polite. The rooms was a decent size but did not like there was bugs. I will on get a room there if i absolute have to

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Thank you for allowing us to accommodate your business travels. Our goal is to continually improve the experience that we offer guests, and we truly value your input. Please forgive us for the appearance of unwanted visitors and for any way in which our hospitality fell short. These matters are not typical for us, but they will certainly be addressed to prevent any future concerns. Given the opportunity, we would love to show you a better time when your travels bring you back to Jacksonville.

"Worst Place"

1
Flyer20953021043, Spring Hill, Florida 11/03/2019

The room was dirty and the shower knob feel off when we went to take a shower, there are potholes in the parking lot. The staff are not friendly. The hairdryer was on the counter and still had the hardware sitting on the hairdryer waiting to be put on the wall. The door did not close and you could see outside all around the door. Was not informed that they did away with all their smoking rooms.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
Thank you very much for taking the time to share your feedback on your recent visit with us. We are sorry to hear about your concerns with the cleanliness and maintenance of your room, and we will follow up on these issues with our staff members. In addition, we always aim to provide friendly and helpful service, and we are sorry that you felt otherwise. Once again, thank you for sharing your thoughts, and we wish you all the best in your future travels.

"Bed bugs"

1
User 04/03/2019

This was the first night after a long drive and just needed a few hours of sleep. Beds were uncomfortable, could feel the springs in my back. Also ended up with bed bug bites all over. Would not ever recommend or stay here again.

GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South, responded to this review
We appreciate you taking the time to share your recent experience with us. We consider all reports regarding pests to be serious and we address these concerns as soon as we are notified. Cleanliness and comfort are our top priorities, and it saddens us to hear that your time with us did not meet your expectations or our standards. We apologize for the issues you encountered with your bed, and our team will use your constructive comments to continually improve our facilities. Thank you for your review, and we wish you happy and safe travels.

"needs a clean-up"

3
User 22/02/2019

overall a nice place to stay ,just needs a little sprucing up, cut grass, paint rooms,new drapes carpet was ok,needs more and newer vending machines The staff was very nice and helpful,easy check-in/out

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.