Best Western Premier Jacksonville Hotel, Jacksonville

We arrived at Best Western Premier in Jacksonville after 12 hour trip from Charlotte. Prepaid for room on credit card. Room had llinnens and garbage left outside door, no coffee maker, no clock, no phone, tv not working, towels substandard and past lifespan. Service tried to fix problems but never came back. Never offered a room change and too exhausted to deal with. Next day Manager said room was out of service and should not have been given. Michael offered to reimburse entire bill. Next day, no refund. Emailed him to inquire. No response. Stay away from Best Western..

Jacksonville Hospitality, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hi Guest, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. Your refund has been issued however, the process takes 5-7 business days for availability. Thanks

There is no housekeeping. We stayed 4 nights and there was no maid service to clean our room or empty garbage. People leave garbage in halls and stairwell. My wife killed a roach in our bathroom. The breakfast was of poor quality with limited selections. We have been doing a lot of traveling and of the 10 or so Best Westerns we have stayed on the past year, this was the worst. We would not stay there again. I did complain to a woman I thought was a housekeeping supervisor and to a front desk clerk, but nothing was done. After I left , I did exchange emails with the general manager and sent him pictures of the dead roach and garbage. He insinuated that I was lieing and the pictures were not his hotel. He also inferred that he would dispute anything that I put on social media about the hotel. I think that all of my 400 reviews on trip advisor were fair assessments and I usually am generous with my reviews giving mostly 4 and 5 stars.

From the time I arrived until my departure I was made to feel like a treasured house-guest. Dealing with Debbie at the desk and Mike in the office made my life really easy. The breakfast was delicious and the rooms are quiet and comfortable. This is the bestest Best Western ever!

Jacksonville Hospitality, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hi Justine, Thank you for taking the time to review your stay at Best Western. I'm so glad to hear that our staff was able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. I will pass on your compliments about Debbie and the wonderful guest services that she provided during your stay. I will also inform our GM (Mike) that you appreciated the hospitality that he provided during your visit. It would be such a pleasure to personally welcome you back to our new and improved hotel! Thanks

I travelled 6 hours for an appointment there, an upon arriving with my mom and two year old son, was met with an extremely rude and unhelpful agent at the desk. I could go on about this experience, but trust me, I travel all the time for business, and this was the worst experience I have ever had.

The hotel is located just off 95, among a few other hotels, a Dave and Busters and a few office buildings. We arrived very late and they had our room ready. Overall it was a pleasant place to stay. The beds were probably the most comfortable beds I've stayed in at a hotel recently. The TV was huge and there was a Keurig coffee maker in the room. The space was a little larger than typical which was very nice since we were there for several days. The one area that needs some work was the bathroom which seemed in need of an upgrade. There was no vanity lighting over the mirror and the overhead light was too dim so it was hard to see while getting ready. There were only a two bath and hand towels (no washcloths) and while we could have asked for more, it's usually typical to have at least four sets per room. The bathtub and the fixtures were in need of an upgrade and there were some things missing (glasses, extra soaps, vent) that made the stay less than ideal. But overall, the hotel staff was very accommodating and the free breakfast was a nice perk. The all-day coffee machine was very nice to have available in the lobby. The pool was clean and there were towels available on the pool deck. I would recommend staying here but I'd also suggest an upgrade to the bath area!

Jacksonville Hospitality, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Dear Vhecht, We are very happy to hear that overall your experience was positive. We are disappointed to hear that some things throughout your stay did not meet your expectations. Please note, that we are under new management, and renovations, upgrades, and a few more things are in the process making your next visit much better than the last. We are looking forward to welcoming you back to our hotel in the near future so that you can enjoy the changes that are being made. Take Care!

It was not a bad stay. The beds were comfortable and the place was clean. Most of the lights and outlets did not work in our room. We went to the continental breakfast and the coffee was really good. Otherwise you had your basics apples, toast, cereal, and individually package muffins and granola bars.

Jacksonville Hospitality, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Dear Guest, Thank you for your review. We are glad to hear that overall your experience was positive. We are under new management and in the process of upgrading our hotel to exceed our guests' expectations. We thank you for staying with us and we hope to welcome you back in the near future. Thanks

You'll enjoy this hotel. Hands down! There is literally no complaints that I have. The hotel is located near Dave and Buster. After enjoying the town out we went straight to Dave and Buster and had a blast!

Jacksonville Hospitality, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
WOW!!! What a wonderful review SBorden, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. Thanks

If you consider toast and oatmeal with lemonade on site dining. Breakfast consisted of bread/english muffin, packets of oatmeal and lemonade. Hot breakfast if you toasted the bread and added hot water to the oatmeal They did have cereal.

Jacksonville Hospitality, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Dear Richard, Thank you for your review and for choosing our hotel. We are looking forward to having you again in the near future to enjoy the upgraded Breakfast Menu. We are under new management and making changes so our guests can experience a comfortable stay. We apologize for not exceeding your expectations and Looking forward to seeing you again soon! Thanks

Debbie at front desk was a tremendous help in changing our room during a busy weekend. I can't thank her enough as the floor we were originally on was extremely noisy at night and I had kids that needed to sleep.

Jacksonville Hospitality, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Dear Guest, Thanks for taking the time to review your stay with us. We are very happy to hear that Our staff member Ms. Debbie made you feel at home. She is a true gem and great asset to our company. We will be sure to let her know that she made an impact during your stay! However, Please accept our apologies for the inconveniences that you experienced during your stay. We hope to welcoming you back to our hotel soon. Take care

Good service here. Debbie was very helpful. She helped us relocate our room to a different floor when the floor we were staying at was in a very noisy location. Her service was great and much appreciated.

Jacksonville Hospitality, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed our services during your stay. We love to hear that our staff made you feel at home, this is really one of the things we try to maintain in our hotel. We will be sure to let Ms. Debbie know that she made an impact during your stay. Take Care!!

Hotel conveniently locate, free parking. Room good size, clean and modern. Nice little pool outside. Customer service was good and 5mins walking to dave and busters. Due to our amtrak being pushed back i required an latet check out, only option was to pay for full night when only required until 9pm. Hourly rate would have been a good Option for this

The room and hotel itself inside was great. Just lack of any kind of security outside. Had work truck and tool boxes broke into and yes it was locked was triple checked. So lost 5700$ in tools needed for me to work out of town. But since they only have dummy cameras and not real ones on roof someone made out really well that night and doesn't have to worry. But other then security was a nice hotel

Jacksonville Hospitality, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Dear Chris Stallings, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are currently under new ownership and will be going through changes for the better. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 9042819700. Sincerely, Katrice Ervin Front Desk Manager

Great location, friendly staff, clean, not far from many restaurants.... the free breakfast is lacking, not as good as other BW I have been too, fitness center saved a lot of gas vs. driving to the gym. Quiet area...overall good stay.

Jacksonville Hospitality, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Dear Dan, Thank you for taking the time to review our property. we truly appreciate your business and trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. Take Care! Front Desk Manager Katrice Ervin

Dirty rooms, rude people. Maid knocking on our door to get out of our room 20 minutes before checkout. Extremely unprofessional staff. Room felt dirty. Mold in shower. Would not go back and would not recommend.

Gina Morgan, Sales at Best Western Premier Jacksonville Hotel, responded to this review
We are deeply sorry that your stay was not satisfactory. This is the first time I have heard bout your stay and I want to check into the issues you had so that this does not happen again. I need to know what room you were in and date. We are so sorry and we do not want our guest to leave unhappy like you did. Please accept our apology and contact us so we can make it right.

Front desk staff was always pleasant and accommodating. Our room was beautiful, just like the pictures! Beds & pillows were amazing!!! Pool was clean and the deck area was very well kept and pleasant to look at.

Gina Morgan, Sales at Best Western Premier Jacksonville Hotel, responded to this review
Thank you so much for the fabulously review! we are very happy that you had a great stay with us and the front desk staff was great too. We do hope that you will visit us again in the future!

Overall my room was clean however my refrigerator was not clean, my toilet paper holder was missing the crucial element, and the room was without a coffee maker. The woman that checked us in was polite considering she was dealing with an establishment that advertised a bar/restaurant but it was closed. It must be difficult to face hungry disappointed travelers who are expecting to eat.

Gina Morgan, Sales at Best Western Premier Jacksonville Hotel, responded to this review
Thank you for your review and we are happy that you did have a good stay but we need to address the rest with our housekeeping. We are hoping to have the Restaurant and lounge open soon. Thank you for your review and we do hope to see you again in the future.

I live in Georgia, and I was scheduled for out-patient surgery in Jacksonville. I chose this hotel for its location. The service from Debbie and Terah at the front desk was extremely accommodating and professional. The coffee/tea served in the lobby 24 hours is excellent - and the breakfast served from 6-9am in the same area was well-stocked with Continental Breakfast items. The only hot food I noticed available was toast you make yourself. Every area of the hotel - the lobby, breakfast area, hallways, elevators, and pool area - were all very clean. The pool provides a chair-lift for handicapped access into and out of the water. Our room was spotlessly clean. The thermostat is located on the wall, so you can set the room to a specific temperature. Very comfortable bed. Lots of pillows. Great HD TV. Keurig brand coffee maker, microwave, and mini fridge were clean and worked well. The hotel was quiet, and the parking lot was well-lit. All rooms are accessed via elevators, from the hotel lobby. Excellent hotel!

Jacksonville Hospitality, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
WOW!!! What a wonderful review lovely lulu :) we truly appreciate your feed back, business, and trust in us. We are very happy to hear that our staff and our services met your needs and expectations. Your continued patronage of our hotel is sincerely appreciated and we hope to be a part of your future trips.

I have had a couple of doctors appointments in Jacksonville and needed to stay overnight. I chose this hotel because of the location and the rating. It's 5 minutes from my doctor's office. The service is great and it's very clean. The beds are super comfortable. I will continue to stay here on future visits.

Jacksonville Hospitality, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Dear Guest, We are deeply elated that we have been your constant hotel of choice when you're in Jacksonville, Florida. As always, don't hesitate to let us know if you're visiting again soon. Our staff are always ready to help you with anything. Thank you for your loyalty and trust

The room was comfortable and the staff was very friendly and accommodating. They were quick to make sure we had an enjoyable stay. The beds were very comfortable. Great location. Ben and Jerry's is directly across street. I only wish the hotel restaurant/bar was open.

Jacksonville Hospitality, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thanks Jeanette, What a wonderful review, We truly appreciate your business and we are very happy to hear that our staff and services met your needs and expectations. We look forward to welcoming you back to our hotel in the near future.

This hotel had beautiful furnishings and fixtures but missed the mark on maintenance. The TV channels were not available. And it was too late to have anyone come to the room to address it as offered. The pre-packaged cheese danish for breakfast was the cheapest quality ever, tasted like card board. There was so much trash around the lovely pool area it was sad.

Jacksonville Hospitality, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Dear Silver Mist, I am very disappointed to hear that you found our service to be below your standards. We will address your concerns with the appropriate department so that all of your complaints are addressed and everything will be in order on your next visit. On behalf of our entire staff we deeply apologize and we look forward to welcoming you back in the future.

We arrived at our scheduled check in time on our pre registration and our room wasn't ready, which was no big deal except why ask when we would arrive. Breakfast was sad. Only cold cereal and stale muffins and danishes. The walks are very thin and since we were 2 doors down from the elevator, we heard the ding mist of the night.

Gina Morgan, Sales at Best Western Premier Jacksonville Hotel, responded to this review
Thank you JoEllen for your review and we are deeply sorry for the breakfast for it is getting harder and harder to get the supplies we need. We did have Oatmeal and yogurts and toast too. Hopefully soon we can have a full breakfast back.

The front desk staff (nightshift, male with longer dark hair) was wildly unprofessional and made us uncomfortable upon check in. The room was no very clean or well kept. The bathtub dripped constantly, lots of paint peeling, toilet & tub had stains, lots of dirt/sand/hair/debris in the corners of bed frame. Overall not very clean or well kept hotel.

Gina Morgan, Sales at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Kait for your review while we have never had a complaint about our guys who work our front desk this come as a surprise and we will be looking into this for we do not condone the unprofessionalism. Please accept our apology. We nalso will address this with the housekeeping too.

Walked into a very warm, stuffy, room. Also, the room def wasnt cleaned thoroughly. Found food and trash in the refrig, floor wasnt cleaned very well, and our feet was black from the carpet in the hallway. Wall outlet wasn't installed correctly. You can get a finger between the wall and the plate. Def disappointed!

Gina Morgan, Sales at Best Western Premier Jacksonville Hotel, responded to this review
Thank you for your review Mike, we are deeply sorry that you were not happy with your room and we will be discussing this with our housekeeping. We are doing renovations and we do hope that you may give us another chance int he future.

Check in staff was very nice but we had requested extra pillows. He had looked earlier since it was on our reservation and said he could not find where they were stored and no one answered his calls. Why would the pillows be hidden? Breakfast was prepackaged pastries and muffins. Orange juice was mostly water. Check out staff ignored me. Some lights/outlets in the room did not work. Overall, it was okay for a 1 night stay.

Jacksonville Hospitality, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Hi, Mr. Bay, Thanks for taking the time to respond to our survey, On behalf of the entire team, we are sorry that we were not able to exceed your expectations. We are in the process of making a few changes to provide more breakfast options and we hope you will visit us in the future given us a chance to make things better. Thanks for choosing to stay with us hope to see you again soon.

Pass this place up horrible 1 ice machine for the entire hotel Dirty room case of empty beer cans in the dresser smells of bleach. New best suite tv didn't work no hot water warm at best after running 5 minutes noisy heater clicking on and off dirty floors broken down furniture. Do your self a favor pass it up. Leaves in the ice cold pool

Jacksonville Hospitality, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you for taking the time and leaving us your feedback. We are sorry for your experience and we will address this with our housekeeping department. We hope you will consider giving us another opportunity in the future to provide you with a better experience. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We appreciate your business.

The hotel was very clean and you could tell everyone took pride in what they were doing, the team there was very friendly and efficient at the check in/out process, I would definitely stay there again.

Jacksonville Hospitality, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thanks Mr. Eric K for taking the time and leaving us a review We're so happy that we exceeded your expectations during your stay. On behalf of our entire team, Thanks again, and we appreciate your loyalty to our brand. Come see us again soon.

Regina was quick to respond to our concerns about the room we stayed in. She was genuinely interested with the quality of our stay and assured us any issues would be addressed. Staff was wonderful beds were comfortable And we look forward to our next stay at the Best Western Premier Jacksonville

Jacksonville Hospitality, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Hi Mr. David Thanks for the wonderful review, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thanks for the wonderful comment in reference to our Hotel Manager Mrs. Regina, she is a Gem and always put her guests' first. We are looking forward to your next visit at Best Western Premier in Jacksonville, Florida. Thanks

Bed and room looked very nice. Bed was great and comfy. Upon packing in the morning and checking to be sure nothing would be left behind I found an empty bottle in one of the dresser drawers and some unrecognizable goo on the right side of the bed between the night stand and bed. Nasty looking. The floor did not appear to have been dusted or swept very well. Next time we will inspect room before unpacking. This happened once before at a different hotel. We could see the room was very dirty upon walking in and they moved us right away.

Jacksonville Hospitality, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Bob061403 for taking the time to leave us your feedback. We are deeply sorry to hear housekeeping may have missed your room. We will address this with our housekeeping manager. We are delighted to hear you enjoyed our comfy beds and the look of our rooms. We hope you will consider giving us another opportunity in the future to provide you with a better experience. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We appreciate your business.

Hotel receptionists were friendly. However, the hotel did not meet my expectations. The coffee machine ran out of coffee 10 minutes after the breakfast period started. Only 1 serving of DECAF in the room, no service packs. Mold or mildew in the shower. Desk chair wheel fell off. Two sets of room keys failed. Only 2 towels in the bathroom for a reservation of 4 people.

Gina Morgan, Sales at Best Western Premier Jacksonville Hotel, responded to this review
Hi Hal, we just received your review from Medallia and before we can make it right we just seen it here on Tripadvisor. We take these seriously and do not want our guest disappointed. We wish you would have given us the opportunity to make it right. We do apologize.

The room looked nice and the beds were okay but the bathtub was in severe disrepair and had hair all in it like someone had just shaved. Most electrical plugs in the room did not work, had to plug everything in to the plugs on top of the alarm clock.

Gina Morgan, Sales at Best Western Premier Jacksonville Hotel, responded to this review
Thank you for your review Timickie, we are deeply sorry that we did not meet your standards and we are going to bring this up to our housekeeping and maintenance. We wish we knew what room you were in so that we can go and check all the electrical. Again thank you for your review we take the all reviews whether they are good or bad. This helps us get on the rigth track. I hope you have a wonderful day!

The front desk workers were friendly and helpful. The breakfast was skimpy and only cold, pre-packages items were available (that could be a COVID problem). We had to call down for a plunger, which was delivered promptly. The cleaner had stuffed the last two tissues in the box and when we asked for another, we were told we'd have to come down to the desk to get it. I believe the front desk person was unable to leave his post. The beds were comfortable and the room was clean. We'd stay there again, but plan to eat elsewhere.

Jacksonville Hospitality, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you AuntED for taking the time to leave us your feedback. Thank you for your comments about our friendly and helpful front desk staff. We are sorry to hear you were disappointed in our free continental breakfast, we look forward to reopening our hot breakfast in the future. Thank you for your comments about our clean and comfortable rooms. We are delighted to hear you would stay with us again in the future. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We appreciate your business and look forward to your next stay with us in the future.

Horrible hotel room and amenities. Reserved a handicapped room and the bathroom didn't have all the needed stuff.... toilet height, grab bars and no shelf in the shower to put soap, shampoo or nothing. Floor in the bathroom was dirty, like it hasn't been cleaned in days, and same for the sleeping area.

Gina Morgan, Sales at Best Western Premier Jacksonville Hotel, responded to this review
We are deeply sorry but the room you booked online was a regular 2 queen beds. Our ADA rooms are only kings. Our staff had tried to accommodate you into a room that may be of help. Our ADA roll in showers were sold out and the room you are in is not considered an ADA room. We are sorry you were not happy and when you book a room and it does not say ADA please contact the hotel and sometime they can help if the rooms are not sold out.

We checked into this hotel late last night. We were told at checkin the bar and restaurant were closed. Fair enough. We found out this morning that they are closed due to lack of staff. We specifically chose this hotel for the advertised hot breakfast and bar. We have family members and wanted a public space to gather and have a glass of wine. And the breakfast is now plastic pastries and yogurt. Very disappointed. All other hotels that have had to make adjustments for COVID or whatever sent emails in advance of our stay so we knew what to expect prior to arrival. I think this is very poor customer relations.

Gina Morgan, Sales at Best Western Premier Jacksonville Hotel, responded to this review
We are deeply sorry but we are not the only hotel or restaurant in the area or in the state that is having issues with staffing. This just happened and while we do apologize for the inconvenience this too has been tough on us. There is Dave and Busters across the street walking distance that is giving our guest discounts for food and beverage. If you look at all the site we do not offer complimentary breakfast and we have taken that off for months. We are doing this because of the rest. issues. Again We are deeply sorry that you were not happy about the Restaurant.

This is a very nice hotel, very safe, good location, and nice area. This was my first stay at this hotel and I will make this Best Western my hotel of choice while when I stay in Jacksonville. Everything in the room was operational, very clean, and a WOW moment when you walk in.

Cynthia White, Sales at Best Western Premier Jacksonville Hotel, responded to this review
Thank you BlackReview for taking the time to leave us your feedback. We are delighted to hear you enjoyed everything with your stay. Thank you for your kind comments about our nice and clean hotel. We are glad to hear our location was good for your traveling needs. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We look forward to your next stay with us when you visit Jacksonville! :)

The rooms were clean, staff was friendly and helpful, check in and out was fast and easy, very enjoyable stay, and breakfast it may have only been a muffin, apple, and granola bar, but that's the first hotel we've stayed at that still offered us breakfast during the pandemic!

Gina Morgan, Sales at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Kristyprats for the wonderful review we are super happy that you had a great stay here with us. We do hope to see you again in the future and thank you for choosing the Best Wester Premier as your destination stay.

Was not informed at the time room was reserved that there was no breakfast and limited food for dinner. this was the main reason for choosing this hotel as in the past this was a defining issue for the stay. Passed other hotels to stay at this one.

Gina Morgan, Sales at Best Western Premier Jacksonville Hotel, responded to this review
Thank you for your review rw00ley, we are deeply sorry for these have been challenging times to get staffing and like all restaurants in Jacksonville we too are feeling the effect of it. We do hope to get everything back up real soon. We do hope you will come back in the future.

Check in process was really quick and easy. Before entering the room you could hear the smoke alarm beeping in the room from the hallway. Made a call to the front desk and someone was sent to fix it quickly. Also had issues with the televsision set not functioning properly. The telvesion flickered constantly when and and also the direct tv service or whatver cable service was not working . The maintenance person tried resetting the deivce to no avail.

Cynthia White, Sales at Best Western Premier Jacksonville Hotel, responded to this review
Thank you ZedTrip88 for taking the time to leave us a review. Thank you for your comments about your check in process being really quick and easy. We are sorry to hear about the inconveniences you experienced during your stay with us. We are glad to hear how quickly your issues were resolved. I will address the issue with our tv provider to management. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We hope you will consider giving us another opportunity in the future.

We were so happy of staying at this hotel. It was clean and neat. I would like to mention about Ms.Debbie especially. She is so knowledgeable and helpful. I forgot her name but there was a lady who has rose tattoo on her arm. She was so kind as well. You can stay in such a calm and peace place.

Gina Morgan, Sales at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Mehment for the wonderful review we are extremely proud of our staff and very happy that you had a great time here at our property. We will surely let Debbie and Jailyn know the kind word you had for them. We do hope that you will visit us again in the future and thank you for Choosing the Best Western Premier as your destination stay.

The staff were great! Sometimes a little too chatty but overall Great Service from our representatives that assisted us. Their Cleaning processes could use a little more effort and a good deep cleaning. Also just something minor but a few lights did not work

Cynthia White, Sales at Best Western Premier Jacksonville Hotel, responded to this review
Thank you bvarned0e for taking the time to leave us your feedback. Thank you for your comment about our great staff! We are delighted to hear about the great service our representatives gave to you during your stay with us. We are sorry to hear housekeeping may have missed your room. Our housekeeping is working hard to deep clean and sanitize all of our rooms. I will address the minor issues with the lights to our maintenance team. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We look forward to your next stay with us.

I checked in & out of this place within 2 hours! We checked in, went up to our room, & inspected it before unpacking. I've watched enough Hotel Impossible episodes to know what to look for. I peeled back the covers to one bed & the mattress cover had a huge pee stain along with pubic hairs. I checked the other bed & it was the SAME! PEE AND PUBIC HAIRS! I went downstairs and asked if we could have the mattress covers changed. I didn't get a “sorry”, “we don't have this happen often”, or anything! She said they would send someone up. We went out for lunch as we are a family of 4 with 2 small kids who drove 4hrs to stop halfway home. When we came back, my Husband checked & both beds were made but you guessed it…the same PEE AND PUBIC HAIR sheets! We checked out & with another front desk girl helping, still no “sorry” or anything. She said we could try a different room but if they didn't even change those nasty sheets, there was no telling what else we may encounter. So we took a 5 hour trek the rest of the way to NC. DONT BE FOOLED BY THE REMODELING OF THIS PLACE! I'm sure you would rather sleep on clean sheets than have a glittery countertop!

Cynthia White, Sales at Best Western Premier Jacksonville Hotel, responded to this review
Thank you cmarie0909 for taking the time to leave us your feedback. We are deeply sorry to hear about your experience during your stay with us. I apologize for the way our staffing handled this situation. I have addressed this issue with our management team and housekeeping manager to insure this does not occur again. I have refunded your reservation. If you have any questions or need anything please do not hesitate to contact me. We hope you will consider giving us another opportunity in the future to provide you with better services. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We appreciate your business.

Awesome Hotel and was Definitely Satisfied In My Stay From Checking In To Checking Out. Checking in The Wonderful Female Staff Member As I Informed Her I was A Vet And Awards Member She Went Above And Beyond To Find Me The Best Price For MY Stay. You will not be disappointed in staying here..

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Storyteller712293 for taking the time to leave us your feedback. We are delighted to hear you enjoyed everything with your stay. Thank you for your comments about our wonderful staff members. We are delighted to hear we were able to get you the best possible rate for you. Thank you for your comments about our Awesome hotel and how satisfied you were with your stay. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We look forward to your next stay with us.

The staff as a whole is very helpful. Front desk staff, kitchen, restaurant, bar, housekeeping, etc. Just excellent service and experience as a whole. I keep coming back because of the hospitality of the Jacksonville staff. It's like home away from home. I travel ~300 days a year and I always pick BW premier first. Keep up the great work guys, you're doing it right!!! Give these folks at Jacksonville a raise!!!

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Jusmpennington for taking the time to leave us your amazing feedback!! Thank you for your comments about our amazing staff members. We are excited to hear about our excellent service and hospitality. We are delighted to hear we are your home away from home. We will continue to keep up the great work and make all of our guest feel like family. We look forward to your next stay with us!! Thank you for choosing to stay at the Best Western Premier in Jacksonville. We appreciate your business and look forward to seeing you again!!

Last minute reservation, and got this gem! Not really familiar with the area, so I drove around to other properties in the area. This is my spot. Convenient to everything, clean, friendly, just what I needed after a 14 hour drive. Great folks, great hotel

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Agreen357 for taking the time to leave us your feedback! We are excited to hear you found your new hotel spot! Thank you for your kind comments about our clean and friendly hotel. We are delighted to hear you enjoyed our convenient location and it was located to all of your needs. We look forward to your next stay with us!! Thank you for choosing to stay at the Best Western Premier in Jacksonville.

One of the nicest BW I've stayed at. Way beyond my expectations. Rooms were excellent. Roomy, very clean, comfortable. We ere not scheduled to stop but we're so tired that we needed to for safety reasons.

Clean beds. Stayed for 9 days, mostly quiet. Great value. Grab n go breakfast could have been better. Beds are REALLY comfortable and clean. Pool furniture needs to be replaced. Front desk employees were EXCELLENT AND HELPFUL.

Hotel staff was extremely friendly, rooms were very clean. Our room did have an order to it but it was more the smell you get when remodeling. Did get some noise from the halls and hallway smelled of urine on the final night there

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Jtbrink for taking the time to leave us your feedback. Thank you for your comments about our friendly staff and clean rooms. We are deeply sorry to hear about the smells you experienced during your stay with us. We are currently in the process of working on some of our rooms we apologize for the inconvenience you experienced. We look forward to your next stay with us. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We appreciate your business.

i staied twice at this property in the last couple of months. It is such a nice, clean and modern facility. The rooms are great but my favorite part is the location which is only 15 minutes from downtown and I feel safe at this hotel as it is situated in a safe part of town. The best part of the stay was the customer service. I was greeted with a smile, a thank you for being a good customer and given the room I requested. Debbie checked me out and she is amazing, so genuine and attentive. I had a great stay! The breakfast unfortunately has not been reinstated and is a grab and go but does not have a lot, just an apple and a granola bar so I went to Waffle HOuse very close by.

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you frenchmarisa for taking the time to leave us your feedback. We are delighted to hear you had an excellent stay with us! We are glad you enjoyed the location of our hotel and it was convenient for your travels. Thank you for your comments about our attentive customer service. We are glad to hear how amazing Debbie was at your check out. We look forward to reopening our Breakfast in the future. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We look forward to your stay with us in the future. We appreciate your business and your feedback.

We were please to see there was not carpet on the floors. This gave us a feeling of a clean looking room. However, we were concerned because none of the staff were wearing mask or public area did not seem to be sanitized after guest used the area

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you scbe8688 for taking the time to leave us your feedback. We are delighted to hear you enjoyed our clean rooms and hardwood floors. Duval county is not under a mask mandate and I can assure you all of our staff are fully vaccinated. Our housekeeping deep cleans and sanitizes all of our rooms. We have sanitizing stations at our front desk and coffee area as well as every floor by our elevators. Our hotel continues to take covid procedure's seriously. We are sorry to hear you felt like we were lacking during your stay with us. We hope you will consider staying with us again in the future. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We look forward to your next stay with us.

No early check-in breakfast was nothing more than an old Apple a little blueberry muffin and half a granola bar. Morning staff not very friendly but after staff was great nothing around the hotel except other hotels and a Dave and buster's.

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Donaldgillon for taking the time to leave us your feedback. We are deeply sorry to hear we did not meet your expectations during your stay with us. Due to high occupancy and being sold out we were unfortunately unable to give any early check ins. We are sorry to hear you were disappointed in our grab and go bags. We are looking forward to reopening our hot breakfast on August 10th. We do have other things around our hotel guests can do. We have the Jacksonville beach, St. Johns town center and Jacksonville zoo along with other restaurant's in our area. We hope you will consider giving us another opportunity in the future. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We appreciate your business.

Advertised breakfast was no existent, restaurant was closed when we arrived and had to go find somewhere else to eat. Room furniture was new but nothing else. A/C popped loudly when turned on, closet and bathroom door got stuck constantly, tub was rusted. No insulation between rooms, women in the next room were talking and laughing until past 1:30 am and I could hear every word they were saying. I have stayed at other Best Westerns that were pretty nice, but this one I will definitely stay away from.

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you gracekarina490 for taking the time to leave us your feedback. We are deeply sorry to hear we did not meet your expectations during your stay with us. We are currently doing a grab and go bag in the morning from 6am to 9am. We look forward to reopening our hot breakfast in the future. Our restaurant and bar stays open from 4pm to 9pm and closed on Sundays. I will address your issues you experienced in your room with our maintenance manager. We hope you will consider giving us another opportunity in the future to provide you with a premier experience. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We appreciate your business.

I was a pleasure always clean always durable always to my needs and I love the way the gentleman at night just remember me and always remembers my name and courtesy I wish I knew his name someone needs to come acknowledge his man

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Edwinperez8414 for taking the time to leave us your feedback. Thank you for your kind comments about our hotel. We are delighted to hear you always enjoy your stay with us. We are glad to here what an outstanding job Bek does at night and how you are always welcomed and remembered at our hotel. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We look forward to your next stay with us. We appreciate your business.

I recommend this hotel to all my coworkers I explain to them about the suit room the are awesome clean they provide big screen TVs in bedroom and living room really spacious comfortable and the bed feels like you sleeping in a cloud

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Ronald for taking the time to leave us your feedback. We are delighted to hear you enjoyed our suit room during your stay with us. Thank you for your comments about our spacious living room and big screen TV's. We are glad to hear you felt like you were sleeping in a cloud. Thank you for recommending our hotel to all of your coworkers. We look forward to your next stay with us. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We appreciate all of your business.

Hotel is OK nothing special. We got up for breakfast and looked in the dining room and it was empty. Asked staff where was breakfast. She pointed to a oatmeal cookie and orange juice. This hotel seems to be hiding behind Covid to save a few bucks. Florida has been open for months. We had to go out for breakfast

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Hobnon for taking the time to leave us your feedback. We are deeply sorry to hear you were disappointed in our grab and go bags. We are reopening our breakfast August 1st, due to the issue that many companies are having trying to find help, we have been unable to reopen fully. We hope you will consider giving us another opportunity in the future. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We appreciate your business.

My family and I stayed 3 nights at this hotel and had a great experience. The appearance of the room for the amount I paid was very good (4/5 stars). The room was clean and the staff was nice. If I'm in the area again, I will definitely stay at this hotel again.

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Stacey for taking the time to leave us your feedback. We are delighted to hear you and your family had a great experience during your stay with us. Thank you for your comments about our clean rooms and nice staff. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We look forward to you and your family's next stay with us.

The overall experience at this hotel was great. We were in town for a conference and the hotel was extremely busy. They made check in a breeze. The hotel room was clean and pleasantly modern and the staff was super helpful when we needed something during our stay. The beds were a little harder than I like but you can't win them all! Overall a good choice for the area.

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Pamela for taking the time to leave us your feedback. Thank you for your comments about our clean hotel and super helpful staff. We are delighted to hear you enjoyed everything with your stay and your experience at our hotel was great! Thank you for choosing to stay at the Best Western Premier in Jacksonville. We look forward to your next stay with us.

Their online presentation of wht this hotel was and what they had to offer was extremely accurate. When we arrived we got just what we expected. We had no complaints. Check in was really fast and easy. Check out was really fast and easy too. We always use a third party app to find a hotel, but we may go back to this Best Wester Premier hotel again.

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you mrrjbrowne for taking the time to leave us your feedback. We are delighted to hear your stay with us was just as you expected. Thank you for your comments about our check in and check out process we are delighted to hear it was painless and fast. We look forward to your next stay with us. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We appreciate your business.

Well it took 3 room visits to find a clean room and even that room wasn't really clean, once we moved the foot stool and saw dirty socks, but my wife and I was just too tired and too disgusted to have them attempt to find a clean room at the hotel. I know what you're thinking these a neat freaks, nope I'm not a neat freak, I simply want a clean room, and bath room. I would describe what I observed but let's just say it wasn't clean.

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you VanJ360 for taking the time to leave us a review. We are deeply sorry to hear about your experience during your stay with us. Housekeeping is working hard to deep clean and sanitize all of our rooms. I have addressed these concerns with our housekeeping manager. We hope you will consider giving us another opportunity in the future to provide you with better services. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We appreciate your business.

Worst stay ever. Man who identified himself as housekeeping manager is the rudest person I've ever met. Knocked on my door from 11am sharp, which is checkout time, until I finally answered about 11:30am. Informed him that I had a late checkout, and the rudeness began!

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Lkenterprise2021 for taking the time to leave us a review. We are deeply sorry to hear about your experience during your stay with us. I have addressed this concern with our management team. We are deeply sorry about the miscommunication. We hope you will give us another opportunity in the future to provide you with better services. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We appreciate your business.

I love BWP...the staff are very friendly...rooms are super clean...and it's in an excellent location...the water takes about 20 minutes to get hot and the internet wasn't connecting...other than that I would definitely recommend this hotel!!!

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you MzLynnB71 for taking the time to leave us a great review. Thank you for your comments about our supper clean rooms and excellent location. We are delighted to hear you enjoyed your stay at the Best Western Premier in Jacksonville. Thank you for your comments about our friendly staff. Thank you for recommending our hotel. We look forward to your next stay with us in the future.

The room was dirty especially around the night stands and around the bed . The amount of crumbs was unbelievable and you can see where they have shoved the filth in between the bed and the table . The tv must have been dropped at some point because the leg was broken and didn't want to turn on .

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Kim123read for taking the time to leave us a review. We are deeply sorry to hear that our housekeeping may have missed your room. Housekeeping is working hard to deep clean and sanitize all of our rooms. I will address this with our housekeeping manager. Thank you for your comments about our beautiful hotel and amazing staff. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We appreciate your business. We hope you will give us another opportunity in the future.

I first made reservations months in advance. My uncle passed away and I needed to cancel Friday of the trip but still arrive Saturday-Monday. Manager refused to refund me for Friday. The breakfast they offer didn't exist. Breakfast was a pre made brown paper sack on a cart that they handed out. It includes a fruit, muffin and granola bar every morning. My room key kept failing every day. So that was a run downstairs every afternoon to have it recharged. The restaurant was empty and even when you order it took an hour to get anything. Beds are not queen size as advertised. They are full size.

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you MelaniemT9842OY for taking the time to leave us a review. We are deeply sorry to hear about your family member's passing. We wish you and your family the best. I am sorry to hear about your experience during your stay with us. We are still doing grab and go bags in the morning our management team is working hard to reopen our breakfast buffet. I will address your concerns with our management team as well. Thank you for choosing to stay at the Best Western Premier in Jacksonville. Please do not hesitate to reach out to me if you need anything in the future or would like to discuss your stay with us. We hope you will give us another opportunity in the future.

My name is Payton Carver, and I recently stayed at the Best Western Jacksonville on Salisbury Rd. I stayed from May 21st-24th with three of my friends for a girl trip. We had a very scary situation where after a night out our driver and a man I met at the club had dropped us off and proceed to follow us into the hotel after we were in our room. The front desk gave out our room number and these gentlemen were banging on our door and asking to go in. When I explained to them the dangers of this situation the hotel provided me with an apology and reimbursed one night. Today, however, I get a nasty message saying we lied and they will recharge us bc the “employee said he never did that and would never lie”. So here is my proof. I messaged the gentlemen that was in the car with us this morning on Snapchat to share how him and the driver found out our info. At no point did we ever give these men our room number. The worker lied. Check your surveillance footage on May 22nd at around 3am and I'm sure it will confirm that these men were given this information by the front desk. The fact that the hospitality industry stands by the guest word and the guest being right and this hotel would victim shame us and say we lied. We NEVER lied. This story is very seriously and I will never stay at this hotel after being treated this way. You're management seriously called me deceptive just based off the employees word which is wrong. The employee is obviously lying. Here is the story and check your cameras before ever calling me a liar. I don't want a refund. I want an apology for the way we were treated and accusing us of lying with no proof when I have proof and play the surveillance cameras. As young women this is awful treatment when we were scared and had men banging on our door at 3am. These men could have had guns or anything!

Regina Morgan, Sales at Best Western Premier Jacksonville Hotel, responded to this review
Hi Payton, It was great speaking to you the other day. We do apologize and we need to work together to get people like that away from our industry. I am still waiting on the email you can send it to the front desk one. I look forward working with you and have a great day!

The best hotel I have stayed in for a lo g time . The bed was so amazing . The room felt roomy . I felt like I was at home . Would come again . The only thing that I had skittle problem with was the power of the showers . Wasn't that high pressured but it does not matter because I finally remember my dreams sleeping in this hotel. I will come back again with my family next time. Ps the Carolina gold wings are sooo good.

The hotel staff was AWESOME! The room was perfect! I would definitely recommend staying here. From your walk into the lobby the staff greets you with a smile. It's conveniently located & very well kept. The internet was a little slow but everything else made this stay amazing.

I never leave feedback for any of the hotels that I stay in; however, I am compelled to do so based on this weekends experience. The staff at this hotel was OUTSTANDING!!! Everyone was extremely friendly, and ensured that we had everything needed to make our stay enjoyable. Any and everything within their control was taken care of immediately. I travel all the time, and I host events for our MC Club in Miami, and I have never seen a more dedicated staff. Several FB friends posted the same thing on FB. This was my first stay at a Best Western and this staff made sure that it wouldn't be my last.

It was great. WiFi was horrible and hot water was limited. Other than that staff was great and friendly. Maxine and Debby really helped me a lot. Room was clean and presentable. Pool was clean and entertaining

No Employees working, restaurant closed all weekend, pool area dirty chairs broken. Coffee machine broken downstairs breakfast was in a bag, mushy muffin, soft apple and a granola bar handed to you in a brown bag.

Nice hotel overall but don't park under the trees! (Catalpa Worms and other critters in the Spanish moss). Hotel says they have full breakfast but they don't ( Stayed for nearly three weeks for work and they never served hot breakfast once while I was there)

Very surprising you guys was not servicing breakfast at your location.. Reason my family stays here is for the comfort of the rooms and most importantly your breakfast. I LOVE you guy breakfast. Maybe in the future breakfast can be served to each guest because of COVID-19. Overall my stay was wonderful. Great team everyone great job!!

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you victoriaroundtree for taking the time to leave us a great review. We are delighted to hear you enjoyed your stay with us. Thank you for your comments about our comfortable rooms and our breakfast. We will be reopening our breakfast buffet back up in the end of April. Thank you for your comments about our team and we are delighted to hear had a wonderful stay with us. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We look forward to your next stay with us. We appreciate your business.

This is my second time visiting this property. The check in process was very quick and the rooms were very clean upon arrival. Debbie at the front desk was extremely welcoming and extremely nice. She wanted to make sure that I enjoyed my stay. The only thing that was a problem was, during my stay I couldn't connect to the internet at all.

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Brianna for taking the time to leave us a great review. We are delighted to hear you come back to stay with us again. Thank you for your comments about our check in process and our hotel rooms. We are glad to hear Debbie made you feel welcomed and was able to help you during your stay with us. We are deeply sorry to hear you had issues with connecting to the internet. I have addressed this issue with our management team and they are working hard to fix this issue. We look forward to your stay with us again. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We appreciate your business.

My boyfriend and I stayed at this hotel for seven days, February into March. The hotel was very clean. They had hand sanitizer throughout the hotel. They did enforce masks upon entering, but many guests that we saw did not have masks on. The ice machine was not working on our floor. We had to go down three flights for a working one. The shower in the room was hanging from the wall a little but and the pressure was not great. Housekeeping service was available in our hallway every day to receive new towels, take out trash. Our housekeeper Debbie was amazing! Our room was large, had a microwave and a small fridge which was excellent because we were there for seven days. The room had hardwood floors, which I prefer instead of carpet. The pool area was nice. Plenty of lounge chairs and tables to sit at. Nila's, the bar/restaurant was great. The Bartender was very attentive and the food & drinks were delicious. We did have breakfast daily at the hotel. Due to Covid there was no hot breakfast, so you received a bagged breakfast each morning which consisted of fruit, a muffin and a granola bar.It was our first time staying in the Jacksonville area, the hotel was convenient to everything. I would definitely recommend this hotel to future travelers.

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you StephanieOz for taking the time to leave us a great review. Thank you for your comments about our hotel and staff members. We are delighted to hear you enjoyed everything with your stay. We are glad to hear you enjoyed your room and the hardwood flooring. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We are glad you found our hotel conveniently located to everything you needed in the Jacksonville area. Thank you for recommending our hotel to other travelers. We look forward to your stay with us the next time you are in the Jacksonville area.

The hotel was the perfect location because it was 10mins away from everything we planned for the weekend. My kids enjoyed themselves for the most part. The hotel was nice and clean, just wished we could've enjoyed the pool.

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Maire for taking the time to leave us a great review. We are delighted to hear you enjoyed your stay with us and our hotel was a perfect location for you and your family. We are glad to hear your kids enjoyed themselves during your stay with us. Thank you for your comments about our clean and nice hotel. We are sorry to hear you did not have the opportunity to enjoy our pool. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We look forward to seeing you and your family again and you can enjoy our pool in the future. :)

Debbie went above and beyond making this special engagement a weekend to remember. We love the cleanliness of this hotel and the friendly staff. We will definitely be staying in the near future. Thank you Debbie!

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you aimeel548 for taking the time to leave us a great review. We are delighted to hear you enjoyed everything with your stay. Thank you for choosing our hotel for your special engagement weekend. We are delighted to hear Debbie when above and beyond for you during your stay and made it that more enjoyable for you. Thank you for your comments about our clean hotel and friendly staff. We are glad to hear you will being coming back to stay with us again in the future. We look forward to your next stay with us the next time you visit the Jacksonville area. Thank you for choosing to stay at the Best Western Premier in Jacksonville, we appreciate your business.

I will choose BWP first when shopping for hotel room. Great experience. I was very pleased with service and atmosphere Its been many years since I stayed at a BW. I loved the whole experience. Diffently will be my go to first

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you BobbiSnobabe1 for taking the time to leave us a great review. Thank you for your comments about your stay with us. We are delighted to hear you had a great experience during your stay with us. WE are delighted to hear you will recommend our Best Western when looking for a hotel. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We look forward to your next stay with us when you are in the Jacksonville area. We appreciate your business and can not wait to see you again in the future.

Hotel was adequate for price paid. Towels were dirty and had hair on them upon arrival. Were replaced with clean ones. Lots of noise and strong odor of marijuana. Otherwise, no problems. Staff was friendly and helpful.

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Lisa M for taking the time to leave us a review. We are deeply sorry to hear housekeeping may have missed your room. Our housekeeping staff is working hard to deep clean and sanitize all of our rooms. I will address this concern with my housekeeping manager. Thank you for your comments about our hotel staff we are delighted to hear how helpful and friendly they are. We hope you will consider giving us another opportunity to provide you with a premier hotel experience the next time you are in the Jacksonville area. If you need anything or would like to discuss your stay with us please do not hesitate to contact me. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We look forward to your stay with us in the future.

Headed home from Orlando snd stopped over. Great staff, super friendly and helpful. The lady who checked us in was truly dedicated she was there at 9pm and back at 7am to check out us out. Room was very nice and clean. Definitely recommend this place.

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Candicek007 for taking the time to leave us a great review. We are so delighted to hear you enjoyed everything with your stay. Thank you for your comments about our great staff and our clean rooms. Thank you for recommending our hotel. We look forward to your stay with us in the future when you are in the Jacksonville area. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We appreciate your business.

great hotel and location friendly staff comfortable bed and decor easy check in and check out. Easy on and off freeway. Close to shopping and dining. One hour to Savanah Ga and one hour to St. Augustine. Close to beaches and NAS and downtown Jacksonville.

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Paul for taking the time to leave us a great review. We are delighted to hear you enjoyed everything with your stay. Thank you for your comments about our great hotel and friendly staff. We are glad to hear the location was perfect for your traveling needs. Thank you for choosing to stay at the Best Western Premier in Jacksonville. If you need anything please feel free to contact us. We appreciate your business and we look forward to your next stay when you are in the Jacksonville area.

Prior to arrival I needed to have an item shipped to the hotel because it wasn't going to arrive at my home in time. The staff was more than helpful in making sure this happened and it was waiting for me

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Nicolejacksonrnurse for taking the time to leave us a great review. We are delighted to hear our staff was more than helpful in making sure your item was waiting for you when you arrived. We are happy to hear you enjoyed your stay with us. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We appreciate your business and look forward to your stay with us in the future.

First, Debbie in the morning is amazing. We come in in the morning and she is super helpful. This is our second stay and she remembered us and the kids and our truck troubles. Pricing is super fair for those of us traveling for work. We do some work in Jacksonville and after an absolute nightmare at another hotel in the same price range ending in an er visit, we landed here. Super clean. The staff is very friendly. My husband recommends anyone that comes up here to go there. We have family in St. Augustine and we extended our first trip and brought our kids up for an impromptu mini vacation because of the quality and pricing. And the Dave & Busters nearby is just an added bonus! Also, the bartender in the restaurant downstairs is a sarcastic delight! Loved watching him interact with the customers.

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Aimeeb for taking the time to leave us an amazing review. We are delighted to hear you enjoyed everything with your stay. Thank you for your comments about our staff members and our front desk member Debbie. We are glad to hear she is always helpful and remembered you from your previous stay with us. I am sorry to hear about your other hotel experience in Jacksonville. Thank you for your comments about our clean hotel and location. Thank you for recommending our hotel. We look forward to you and your family's next stay with us. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We appreciate your business.

Located in an area we felt safe in,A bit dated in the rooms,but clean.pool outdoors pretty but not heated,so unable to use.the bag breakfast was poor apple ,apple muffin and a granola bar.no other options. Mini refrigerator broke in room,was replaced immediately,good service. Staff was helpful at check in

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Tlstrait99 for taking the time to leave us a review. Thank you for your comments about our hotel, we are delighted to hear you enjoyed our safe location. We are sorry to hear you did not enjoy our grab and go bags, due to covid we currently do not have our breakfast buffet open at this time. We know our guest look forward to our breakfast buffet and we are hoping to open it back up in the future. We are sorry to hear you had an issue with your fridge, we are delighted to hear it was replaced immediately. Thank you for your comments about our good service and helpful staff. We hope you will consider staying with us again in the future. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We appreciate your business.

I had a wonderful Stay. Greeting upon arrival from the staff was exceptional. Check-in was a breeze. Had a quiet, peaceful and relaxing stay. Definitely would recommend this Hotel. Improvements do need to be made with the cleanliness of the rooms. Bathroom toilet was not scrub and floors were not swept and mop. Dressers need and headboard also needs to be sanitize.

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Njames861 for taking the time to leave us a review. We are delighted to hear you had a wonderful stay with us. Thank you for your comments about our staff and how your check in was a breeze. We are sorry to hear that housekeeping may have missed your room during your stay with us. Our housekeeping is working hard to deep clean and sanitize all of our rooms. I will address this with my housekeeping supervisor. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We appreciate your business and look forward to your stay with us in the future.

The Best Western Premier hotel was extremely clean. The location was perfect. The rooms are nice and spacious with beautiful decor. The pool area was very clean and well kept. The hotel was quiet. I like that a laundromat was available for use. Employees were extremely helpful, courteous and Professional. The CDC Guidelines were being followed by both employees and guests.

Gina Morgan, Sales at Best Western Premier Jacksonville Hotel, responded to this review
Thank you so much Cici-Unique for choosing the Best Western Premier Jacksonville for your destination stay. We are even happier that you had an excellence stay with us and we work hard to make our guests feel confident in us. We do hope to see you again in the future and Happy New Years!

They always greet you with a smile and remember who I am even though I only come there 4 times a year. They are very helpful and patient especially now since it takes us a bit longer to check in dur to Covid. Thank you very much guys!

Gina Morgan, Sales at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Stephanie for taking the time to leave us a great review. We are delighted to hear you enjoyed everything with your stay. Thank you for your comments about our front staff members. It is always a delight to have you come back to our hotel. We look forward to your next stay with us. Thank you for choosing to stay at the Best Western Premier in Jacksonville. We appreciate your business. Stay safe and happy holidays!

We stay an average of 3 months in hotels. We have never experienced a hotel staff member to be so rude and obnoxious that we will no longer stay at this hotel and have moved out of the Best Western chain. Not only was the bartender there very rude, he complained about the hotel, staff, guests and his crappy life there. He engaged other customers and us into combative conversation and he used profound language. He was critical to others who forgot masks and told them to leave while he had his mask dropped down to his chin. Other staff members were cordial and considerate. His actions have affected our future stays not only at this location but all future locations of Best Western and any of there chains. We are Marriott Bonvoy Premium Elite patrons and BW matched our status. We are going back to Marriott.

Gina Morgan, Sales at Best Western Premier Jacksonville Hotel, responded to this review
Dear Kim, We are deeply sorry that you had an unpleasant stay. We thrive here to make our hotel a great stay for everyone. When you had the issues the first time we tried to accommodate your needs to make the 2nd stay a better one and we are sorry that we could not be up to your expectation. We will address this to the management. Thank you for your review. Sincerely, Gina Morgan

I like the hotel because have an excellent customer services, excellent rooms, excellent environment it is my pleasure every time that I stay with them, definitively I recommended this hotel is the best that I have found

Gina Morgan, Sales at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Wilparare for taking the time to leave us an excellent review. Thank you for your comments about our services, hotel rooms and our enviroment. It is always a delighted to hear feedback from our guests. We are always delighted to have you stay at our hotel and thank you for recommending our hotel. As always we look forward to your next stay with us. Thank you for choosing to stay at the Best Western Premier in Jacksonville. :)

The rate was high for the condition of things. Could have paid much less for equal benefit. Water in shower needs pressure. Coffee maker didn't work but one was not sent after reporting. Bag breakfast should have been deleted and discount room. Internet would not stay connected.

Gina Morgan, Sales at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Edward for your review and we are deeply sorry that you had an unsatisfied stay. We are very surprised about the issues you had with no getting a new coffee maker and the internet not working and we are going to look into why. The reason for the breakfast grab and go is due to the COVID-19. We too would love to have our buffet back. We actually do not have to have breakfast here at our hotel but just want to give a gesture to people. This does not factor in the price of the room for it is complimentary. We would love for you to give us another try in the future to make it right.

This was a last minute reservation. I was checked in and given a room key within less than 5 minutes. I'm already booked again for next month. The location wasn't too far from the Mayo Clinic. It's also in a safe location.

Cynthia White, Guest Services / Front Office at Best Western Premier Jacksonville Hotel, responded to this review
Thank you twinuncle for taking the time to leave us a great review. We are delighted to hear check in was quick given your reservation was last minute. We are happy to hear you also selected our hotel to stay at during your travels to the Mayo Clinic. We also have a Mayo Clinic rate for your hotel. Thank you for booking with us again, we look forward to your next stay with us. Thank you for choosing to stay at the Best Western Premier in Jacksonville.

The room was clean, everyone was wearing masks. Everything looked clean in the room. I was traveling with a baby and teenager and during this time of COVID I felt safe with this hotel. I would stay here again. This room is 20 min from Jacksonville Beach if you're looking for a nice option.

Gina Morgan, Sales at Best Western Premier Jacksonville Hotel, responded to this review
Thank you so much for the great review and we are so happy you enjoyed your stay with us. We do hope to see you again in the future!

Hotel is nice and clean I stay here quite a bit because Dave and Buster's is right across the street. The rooms are real clean with a nice big screen TV. And the staff is always friendly and very helpful

Gina Morgan, Sales at Best Western Premier Jacksonville Hotel, responded to this review
Thank you for the great review and we are very happy you had a great stay with us. We are striving to make sure all the rooms are clean and ready for our guest. We do hope to see you again in the future.

First reservation done on Priceline for one night. I had other arrangements that fell through so I was just looking for one night. I have a service dog that accompanies me everywhere I go. The hotel made me feel very welcome and also placed me in a handicap room. I knew that first night that I would just make Best Western Premier my only stay while in Jacksonville which turned out to be a total of 8 nights. On the 6th night the A/C fan motor in my room burned up. At 4:00am, I had to change rooms which went very smoothly. They also made sure I was compensated for my inconvenience. Debbie at the front desk was awesome and made the stay feel like home. Her smile every morning and great personality was priceless. Hotel Manager Regina Morgan was also very accommodating and made my stay superb. I would recommend this location to anyone and I will be back myself.

Gina Morgan, Sales at Best Western Premier Jacksonville Hotel, responded to this review
We too enjoyed you and Simba. We are the lucky ones to have a fantastic guest like you. We are deeply sorry about the air. We do hope to see you next time for a leisure vacation. If you ever need anything please do not hesitate to contact us anytime. and Thank you for the great review.

Checking was great and fast, Restaurant is amazing. I don't remember his name he was manager at the restaurant he was superman, he works at front desk and in restaurant, looks he works 24 hours. I will stay again. Thank you for restaurant manager

Gina Morgan, Sales at Best Western Premier Jacksonville Hotel, responded to this review
Thank you for the great review and we are very happy you had a great stay with us. Matt is a great manager and a great asset to our hotel. We will definitely pass this onto him too. We do hope to see you again in the future.

The service was ok. But the rooms were garbage. We had to be moved to 3 different rooms. The sinks were stopped up in the bathroom and the air wasn't working in the rooms plus the air wasn't working in the hall. It was a terrible stay and I wouldn't be visiting anymore.

Gina Morgan, Sales at Best Western Premier Jacksonville Hotel, responded to this review
Please accept our apology for the issues you had. We are working on the maintenance issues you had and do hope that you will give us another try in the future.

no room service for 12 days we spent there the tub clogged up when we got there the sink and bathroom was dirty, no breakfast and if you asked for your sheets to be changed they just threw you your sheets and towels and you had to take the trash out and ask for coffee and cups because if not nothing was provided for. mold on the walls in the bathroom also

Gina Morgan, Sales at Best Western Premier Jacksonville Hotel, responded to this review
We are deeply sorry, due to the covid-19 we are not allowed to give service but they should have told you a few of the days we can go in as long as you were not in the room and service it. All the hotels are mandatory for this. We ask the guest to place the trash outside the room and we will pick it up. I hope when this is all over you will give us another chance to show our great hospitality.

This hotel has decent reviews, i figured id just book it, it was cheap and convenient. Holy crap, maybe this was just my experience and we were just unlucky but this was THE worst hotel we've ever stayed at. I swear we were not just being pain in the butts. We arrived at the hotel, around check in time. We got checked in quickly and went into our room on the fourth floor. The room thermostat read 75 degrees, but we had to leave, so i lowered it to 70 and we came back to the room 5 hours later, and it was still at 75. I called the front desk and asked for it to be checked because at this point it was late and we wanted to go to bed. A few minutes later a maintenance worker came and checked it and said this room gets hot and it might take a while to cool down, but he said hed make sure we got a new room so we didnt have to wait. Que the second room. We walk in and immediately get smacked in the face with the smell of cigarettes. We call down to the front desk again, and they send us to another room. Que the third room. We walk in and there is a huge puddle of water on the floor from the fridge. We call down again and they send us to another room. At this point were thinking this is a joke. Que the fourth room, smells fine, temperature is so so, so we immediately turn the thermostat down. And as we head in to shower, we turn it on, and try to unplug the drain and the whole drain head pops off and as the shower is filling the tub, its not draining. The tub is filling up and foaming and leaving a brown foaming residue. So disgusting. Not to mention the huge spots of black mold and mildew all around the shower heads. The bathroom had white marks sprayed all over the vanity. And the cherry on the cake was the big fingernail we found on the floor near the bed. Will never stay at a best western again, so dissatisfied.

Gina M, Manager at Best Western Premier Jacksonville Hotel, responded to this review
We are deeply sorry Ashley, we do not normally have this happen, that is why I refund your money back. We care about our property and our guest. I have already given the rooms to Maintenance and the Housekeeping manager. There is no excuse for the issues you had except the air conditioner in which occasionally in Florida we will have issues. Please accept our apologies and I gave you my card so that if you are back I can make sure you are VIP. On behalf of the hotel we are very sorry.

located on a road with many other hotels. Building and grounds were clean as was the lobby area. hallway to room was like new. our room was clean and comfortable with frig, microwave, coffee maker. Breakfast was very good. Outdoor pool not useable on stormy days. could use more treadmills in workout room. this is a very large hotel. We would stay here again if in area.

Gina M, Manager at Best Western Premier Jacksonville Hotel, responded to this review
Thank you so much for the great review and we are very happy that you had a great stay. We do apologize for responding so late and we do hope that you have stayed safe. We hope to see you again in the future.

Best Western has great customer service and made our stay easy as we traveled with a large group of students for a school competition! All of the staff had smiles on their faces and were very happy to help.

Gina M, Manager at Best Western Premier Jacksonville Hotel, responded to this review
Thank you so much for the great review and we are very happy you h ad a great stay with us and do hope you will come back and see us again. Thank you for choosing the Best Western Premier Jacksonville!

Was not happy with my stay here. The toilet was clearly not cleaned (feces in the crack of the toilet seat and when you lifted the seat). The shower was disgusting and the water kept plugging up and not draining. Dried toothpaste on the facet. I also woke up one morning to a overwhelming Marijuana smell coming from the vents. I called the front desk and they said there was no other available rooms but would send housekeeping up. Housekeeping never showed and I never heard back from the front desk. My daughter has asthma and started to have an asthma attack from the overwhelming smell. We left the room and went down to breakfast and when we came back it was even worse. I went down to the front desk and they again did nothing about it. We ended up having to leave that day because my daughter could not breathe in that room.

Gina M, Manager at Best Western Premier Jacksonville Hotel, responded to this review
We are deeply sorry that you had a bad experience here at our hotel and also apologize for the late response. We are striving to make our hotel a great place to stay and we have been working on all areas. We do hope that you may give us another chance in the future. Again Please accept our apology.

The cost was $109 per night. It was a nice place to stay with clean room and a great hotel breakfast. The Breakfast is in the hotel charge and sometimes these can be a little light. Not here...a full breakfast with eggs, sausage, biscuits and gravy and a lot more.

Gina M, Manager at Best Western Premier Jacksonville Hotel, responded to this review
Thank you Jim for the great review and we do appreciate it. We do apologize that it is a little late answering it. We do hope that you will come and stay with us again in the future. Thank you for choosing the Best Western Premier Jacksonville!

This hotel felt very dirty. It had a foul odor in the lobby area as well as a pervasive foul odor in our room the entire time. Our first room assignment had a filthy bathtub, and when I reported it as soon as we checked in, to their credit, they moved us immediately. The second room had a cleaner bathtub, but there was mildew all over the grout on the shower wall tiles. There was no carpet in our room, and the floors were sticky and felt dirty; there was a weird plastic clip on the mattress pad that had a dark yellowish brown stain spreading out from it; the laminate flooring was separating in several places. The noise between rooms and coming from the hallways was very noticeable. We stayed in room 527; we could clearly hear a conversation coming from room 529; we were awakened from a dead sleep between 11 pm and midnight when our headboard and wall sconce lights were literally vibrating from what seemed to be kids jumping on the bed in room 525. Breakfast was adequate, but not impressive. I wouldn't consider this a "premier" hotel by any stretch. It's an older property that's been renovated, but sometimes you just can't put lipstick on a pig and make it better. We've stayed in much nicer properties for the nightly rate we paid. The nicest thing I can say about this property is that the employees were friendly and helpful. After checking in and scratching our heads over the “great” online reviews we read before booking, we saw that this was a former Red Lion Inn. The only way, in my opinion, to make any hotel that was once a Red Lion Inn into a premier property, would be to burn it down and start over.

Fully satisfied with my overall stay in general. Dave and Buster's literally across the street. That was very convenient when it was rainy or cold. Beaches are less than 30 minutes. Would be returning with the family!

Rust all in bathtub. Disgusting. Eggs floating in water, also disgusting. Out of waffle mix, out of OJ. No omelet station as listed on web. Don't promote things you don't have and can't keep up with:/

Nice hotel rooms were very comfortable and clean. Bed was good with excellent lighting. Used to be the Radisson and very good upgrade from it. I would stay there agin for sure and cook to order breakfast.

I was here for two weeks travelling for business. The staff was friendly and knowledgeable and QUICK when I checked it. My room was large, with a comfortable king sized bed, and plenty of pillows. The room, linens, towels and everything else was immaculate. Housekeeping is quick and made sure I had more shampoo, soap and sundries before I knew I needed them. They cleaned up, but also made sure never to disturb my ever-growing pile of receipts. There are a good amount of drawers, a mini fridge, microwave, comfortable easy chair with a reading light, desk with plenty of space to work and a huge TV. There was a separate device that offered 4 or 5 different ways to hook my phone or laptop directly to it to watch my own Netflix/Hulu/etc, so I wound up not watching much on the Direct TV offered. (One minor bad point, but it's with DTV overall - about 20% of the channels were various shopping networks.) The hotel staff is amazing, and honestly needs a raise. After two weeks, you see the same faces and get to know them. There were a few days where the person at the front desk I saw coming in at 10pm was also at the desk at 10 the next morning.

Best Western Premier Jacksonville was wonderful, an in the perfect location for my business travels. The on-site restaurant and lounge was great! From check in to check out, the experience was great. I will definitely be back.

We stayed one evening over at this hotel on a long car trip. The first clue of trouble were the numerous security cameras mounted on the roof watching the parking lot. Should have left then. Anyway, we were given a nice sized room but the tub was dirty and shower curtain was torn and had not been replaced. The vanity lights were also partially out and not replaced. Just shabby. Some elderly, drunken woman in the lobby kept approaching me and asking me questions about her room location as if I worked there. I had to tell her 3 times I was NOT a hotel employee. You can't make this stuff up!! At breakfast, I was told I was not allowed to carry a plate of food from the dining room to my room because they were experiencing theft of the plates by patrons! They did not offer to give me a paper plate and I did not want to eat in the filthy dining area so I went without food. If the plates are not safe, I am SURE my expensive luggage is not safe in the lobby either!! Despite this there was presence of any security personnel. In sum, the place is a zero and I advise others to pick somewhere that does not cater to plate thieves! I ONLY give this 1 star because I cannot give zero stars. We will never go back.

Excellent hotel. Employees were friendly, helpful, knowledgeable and professional. Hotel was extremely clean and well kept with nice decor. The rooms were spacious with nice decor and furniture. The bed was super comfortable. There was a microwave and refrigerator in each room which is always a plus. Plenty of closet space which contained a safe for valuables. The outdoor pool was clean and well kept. The included breakfast was sufficient. Great location with plenty of free parking.

The hotel exceeded my expectations. I booked through Best Western and received a fair price for our rooms. Most of the staff are very friendly and helpful. Rooms were clean and roomy. If needed we would use this hotel again.

There was a horrible smell in the room that lingered the whole visit. Was told hotel was booked so we couldnt switch rooms . Will not be booking this hotel again. Customer service was below the standards I expected .

BestWesternHotels, Corporate at Best Western Premier Jacksonville Hotel, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

One of our beds was missing a fitted sheet while the other bed was missing the top sheet. In the other room both beds had complete bedding. It was late and I was tired so I didn't request more sheets.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Thank You for your stay with us and your comments, I am so sorry about the beds I will be reaching out to our housekeeping department to find out what happened to make sure that it does not happen again. Once again, our apologies.

Excellent hotel - friendly staff, clean, good internet service - they were remodeling the dining area so no dinner but still served an very good breakfast I would definitely stay there again and have no problem referring this location to my friends and family

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Thank You very much for your comments and we hope to see you again in the future.

our trip was all about our grandson! he enlisted in the army at age 19 , we were sad, delighted, proud, and happy he was going to serve our country. what a time we all had eating out, talking together, and reminiscing about old times. seemed like he was just a little boy! thank you ,best western for having a nice place to stay for this occasion! vicky thornton( grandmother)

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello VickyT: Thank you for your stay and we are also proud have been able to host your visit so you all could see your grandson off to the military. We welcome any return visits.

The hotel was very clean, staff was professional and courteous and the interior design was beautiful & It had a clean smell. Loved the private dining area that was set up like a restaurant & it was clean.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hi tadaniels2020: Thank You for your stay with us and the very nice comments. We are very happy to see that our hotel suited all your needs. Please do come again.

A/C not working; TVRemote not working; Checked in at 3:15 PM didn't get into room until 8:30 PM; hotel staff did work with us and accommodated us accordingly. Major repairs are needed. Very worn down.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Thank You for your review, I see my staff took care of your needs and moved you and we paid for your stay, I am very sorry for all the inconveniences you had. This is not our normal state due to the holiday and being full we did have some issues. We are very sorry. Thank you again for your stay and comments.

Love it will be going back it was my second time this year staying there love both time the rooms are very clean and bathroom are very clean everything you need is right there the breakfast is delicious

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello Tourist, Thank You for your stay and the very nice comments. We appreciate your business and hope to see you again in the future.

My stay at the Best Western Premier Jacksonvile was very nice. Staff was helpful,cheerful and plesant, rooms clean and friendly. Parking for the vehicles was roomy and easy. The location of the hotel was close to many restaurants.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hi Barberr12019: Thank You for your stay with us and the great review. I am happy to see that the staff was cheerful and pleasant and your room nice and clean. Please do come again.

What can I say? I am a Best Western Rewards member. This location was just perfect. The service was wonderful. Dina was amazing! I got a gift bag, a room in the top floor with a wonderful view. The beds were very comfortable. The room was very comfortable. The buffet at the restaurant, Nila was outstanding. Hot food every morning complete with eggs, bacon, sausage, and home fried potatoes. Delicious!! If I could give this hotel 7 stars; I certainly would!!! Yes, when I'm back in Jacksonville. I WILL be coming back here again; without a doubt!!

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello Fievel: Thank you For your stay with us we do appreciate your business. Thank you again for your lovely comments we are so pleased that you enjoyed our best Western Premier hotel. We look forward to seeing you in the future.

Floor is very sticky, and not clean accoring to my socks. Housekeeping staff tokd me she was NOT coming back to ckean my room, even though she was on my floor, and only a few doors down. Breakfast is NOT allowed to be taken out of eating area. Meaning you can not take the breakfast upstairs. Which probably contributed to 70% of mt complaints for the stay.

BWPremier, Guest Relations Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello Vanessa, Thank You for your comments , I will be reaching out to the housekeeping staff with your comments to ensure better practices. We are sorry that you do not agree with our breakfast policies. Once again Thank You for your stay.

1st stay a Best Western Premier. Rec'd a great rate for the Thanksgiving holiday. Very clean, staff was courteous and helpful in all areas of the hotel! Breakfast & breakfast staff EXCELLENT! Only negative was the wifi Internet kept having to be reset by maintenance staff. They have ATT with direct tv. I got rid of it in my home due to same issues.When it was working it had very strong signal.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hi Trueblue: Thank You for your stay with us and the nice comments. We do apologize for the internet issues you had, unfortunately one of the optic fiber boxes had a power outage and it is now corrected. Thank you again.

I would not stay here again. The floors were dirty in my room and my room key would not work for several days (same problem in much of hotel). Guests who left their room had to wait in line at the front desk to be escorted to their room by hotel staff with a master key. No id was asked for from me, just a room number. Hmmm

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello Brian: Thank You for your stay with us and for your comments, We deeply apologize for the key issue that you had a couple of days during your 30 night stay, our machine had quit working. I am happy to announce that is has been repaired and that should not happen again. After I received your email yesterday, I have had a meeting with the housekeeping department about the floors and we are trying a different cleaning product that should have better results. I have let all the staff that you mentioned in your email that they all did a great job. Once again, Thank you and we look forward to your return. Marcy Deering, General Manager

This is my first stay at a Best Western Premier and a regular Best Western will no longer do. The rooms are clean with modern amenities and the rate is affordable. Our room came equipped with a Keurig, a huge flat-screen TV, and a very soft mattress. It was a lovely stay.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello LaShunda, Thank You for your stay with and we are please to see that you loved the Best Western Premier, We are 1 of only 38 "Premier" properties that Best Western has worldwide. Please come again anytime.

Beds were very comfortable. Chair was broken, and room temperature wouldn't go down past 73. When I spoke with the front desk they advised me that the rooms simply don't get cooler than that. If I had known this, I would have stayed elsewhere. was unable to rest due to the temperature. And they never replaced the broken chair in the room.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello Jennifferjean: We do apologize for the Air conditioning not being what you expected. Our hotel does not have the below window units, we have a water cooled chiller that maintains the entire building and much like a centralized unit it has a thermostat in each room. However the units are set for a low of 72 degrees and heat has a high of 80 degrees. I will use your comments about the chair being broken and the staff replacing it in a training atmosphere. There is no excuse for them not doing so and I am very sorry. This is not what is expected and I do apologize. We value you and all of our guests and we dropped the ball. Please accept our apologies. Thank you for your stay and your comments if you are in the area and in need of accommodations again. please give us another chance to get it right. Marcy Deering, General Manager

Hotel was amazing, staff is very friendly, rooms are big and have amazing beds. TV was big and had lots of channels. Bar was amazing with nightly specials. I would recommend this hotel to anyone staying near this area.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hi J Roberts , Thank you for your stay and the great comments. We are glad to see you enjoyed the beds and big TV and that you would recommend anyone to stay. Please do come again.

We stayed in a suite which was huge! They had taken two regular hotel rooms and made a suite out of them which is larger than most one bedroom apartments. If it had a full kitchen you could call it an apartment. The staff was very friendly, the breakfast buffet was decent. We would stay here again.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hi Steve and Kathy: Thank You for your stay with us and the great review. Yes, we have 3 suites at the hotel and they sure are nice. Please do come again.

This hotel is a former Red Lion (HORRIBLE!), which was a former Radisson. I like the BW brand, especially the upgrade branches of the brand like the Premier. They did a great job renovating and remodeling this hotel. I have stayed in this hotel when it was Red Lion and it was bad! It was a busy football weekend and the front desk did a great job of getting us checked in. Breakfast is a full hot buffet, excellent! The poolside and patio area is great and relaxing. Rooms were great as well. Make sure you check the toilets though, pressure is a little low and may cause a problem.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Thank You Kendall for your stay with us and for the review. We are always to see return guests that had been here during change of ownership and with our beautiful upgrades that you mentioned. Please do come again.

I am a platinum member and stay at Best Western at least once a month. This facility probably has the poorest service of all. I was never greeted by the front desk.. even when they had no customer in front of them. There were no luggage carts and I was told I would have to wait for one.. the person knowing very well the carts were sitting empty on various floors. I conveyed that point and the host said I was welcome to go find one. I did. Nila, the hotel's restaurant.. disastrous. We were weary from a whole day of travel and chose to eat “in” the first night of our five night stay. The waitress could not answer any of my questions about the menu. After ordering our appetizers and an entree to share, a full hour passed. I saw our entree placed under the hot light and another waiter picked up the plate and started moving toward our table. He turned around after realizing we had not yet received our appetizers, but placed the entree back under the light while waiting for the appetizers. Not acceptable when you're paying $30/head for dinner. Another waiter.. wearing an untucked & oversized uniformed polo that came to his knees.. delivered entrees to a table over the banister, forcing the patron to stand and take their food from the waiter. We ended up turning down the entree.. as we wanted it fresh. They offered to remake the dish, but we did not want to wait any longer. Not only was there no compensation.. we were billed more for one of the appetizers than the menu price. The waitress made no effort to correct it. The only positive from this experience which kept this from being a one-star rating.. the wings were some of the best we've ever had. The mango sauce was delicious and the wings were cooked perfectly with crisp edges and a tender center. We are in Jacksonville fifteen days a year. It is not likely we will stay at this establishment, again. We stayed six months prior and ate at Nila during that stay as well. I did not review because I try to give every place two shots before giving a negative review. Almost the same experience both times. First time at Nila, we were the only table and waited an hour for undercooked food. Do better Jacksonville! It's a beautiful hotel. Fill it with beautiful people.

BWPremier, Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello bladedavis, we greatly apologize for the service you received. We are using your comments to better train the staff. This is not our normal and I am very sorry.

Young black male sat at the desk all weekend. He checked me in Friday sitting on his behind. Every time I walk past the desk he was sitting. The ladies at the desk wasn't sitting down not once. Then he was sitting and on the phone the whole dang time. I didn't see him get up and greet one guest. I guess the standard of this hotel is very low. Disappointed in the management and stuffing there. Who sits at the front desk! Will not be back. Very unprofessional! And will pass along to other team members

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello Rww9089 I really do appreciate your stay with us and your comments, I just wanted to let you know that the gentleman you are speaking of is a great employee and stands 6'7' and has leg issues and has a Dr's note to be able to use a chair. We value our guests as well our employee's I am sorry for any sense of unprofessional behavior you may have felt. Thank You Marcy Deering, General Manager

I enjoyed my stay! My daughter loved the breakfast and pool! She really enjoyed making her own waffle. The fitness room was nice. I will definitely look for BEst Western Premier hotels for future travels.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello danzietykeela: Thank You for the great review. We do appreciate it. We are confused however you gave us a very poor score, we must assume from your lovely words that you intended on giving us 10's instead of the 1's that you posted. Please come again anytime.

Best Western has never disappointed us. The facilities are clean and updated, the staff are always great. The location of the hotel was just off of the freeway and which made finding it easy and the ability to get back on in the morning simple. Even though it was by the freeway, it was very quite. As a Best Western member, we have found the 800 number to be very helpful.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello Big T: Thank You for your stay with us and the very nice review, we hope to see you again soon.

This was a last second decision but it proved to be a good one. I don't know when I will be back this way but would gladly stay again. The hotel staff were friendly, the room nicely designed and furnished and the beds extremely comfortable. The hotel left little to be desired as it certainly seemed to have it all. The breakfast was a notch up from what is often served in these types of venues. It was clean and well cared for.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Thank You Crimeboss: Thank You for your last second decision to stay with us, we are happy to see that you made a great decision. Please come again.

I found this hotel room to be comfortable, clean, modern, and cleverly decorated. I was in Jacksonville for a one night stay to bring my granddaughter to a conference. The hotel was an especially good financial value while not sacrificing any comfort or lack of amenities. I highly recommend this hotel!!

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello Linda, Thank You for your stay with us and the great comments, we truly appreciate your business and you comments. Please do come again.

We were pleasantly surprised by this Best Western. Grew up in era of BW being OK at best. We selected hotel due to evacuation for a hurricane. Wasn't expecting much but turned out to be wonderful experience. Modern rooms, clean, friendly staff, breakfast included, etc.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Thank You Brady4535 for your stay with us and for the nice comments. I hope to see you again, but hopefully under different circumstances. No one wants to evacuate because of a hurricane.

Great property and very well maintained , entire staff was very nice and helpful no complaints at all would and will stay here every time in the area. will also recommend to everyone going to this area for great value

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Thank You for your stay and the nice comments, please come again.

We stayed here August 25, 2019... first time at premier so we thought it would be pure heaven. Walked in and say streaks in the toilet. When taking a shower we discovered there was only one wash cloth. Looked in shower, used wash cloth hanging on shower curtain bar. Open door to locate maids. Found them and they refused to give us bath cloth. After practically begging one of them gave us 1 cloth. We tried to call front desk but phone was not working, got them on our cell phone. We told of our experience and room not being clean. Front desk lady said” I will be sure to talk to the maids about that” REALLY, this is the PREMIRE HOTEL! Extremely disappointed with Jacksonville Florida Best Western Premie and their hiatal unfriendly maid staff and nonchalant front desk attendant.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello Erika T: Please accept our deepest apologies, the service you received is not acceptable and it is also not normal for the staff. I have spoken to the housekeeping department and the front desk staff, that is why before you checked out I made compensation to your bill for the lack of service you received. I personally want you to know that I am very sorry. Please give me a call directly at the hotel, I would like to speak to you about this matter. Thank You and once again our apologies. Marcy Deering, General Manager

When I travel to JAX, I always stay at BW Premier Jacksonville, because it's conveniently located to my job and restaurants. The decor, staff and food are amazing and this is my preferred hotel of choice when traveling on business.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hi Fortyn Texas: Thank You for your stay with us and the great review.

My Girlfriend and I flew from California to Florida to help a family member who was terminally ill. We had booked an Air BNB for 12 days. Upon arrival the Air BnB turned out to be uninhabitable (within 15 minutes of being there we found multiple roaches IMO get other issues). It was around 3am local time when we met Angela at the front desk and she checked us in with a great rate and did all she could to make sure we were comfortable. For the remaining 11 days of our stay through all that we had to deal with in the loss of our family member the entire staff at the hotel were incredibly friendly, caring and professional. No matter your reason for visiting Jacksonville I'd recommend staying here anytime. Truly wonderful people and the hotel itself is very nice and very comfortable. Great breakfast and dinner restaurant as well!

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello Shawn P: Thank You for your stay with us we do appreciate your business. We are excited to read that all the staff was so accommodating that is the way we train all to be. I know that you and your family had been here for personal things and with all you were going through it was our pleasure to take care of you all. We hope to see you again under different circumstances. Once again, Thank You. Marcy Deering, General Manager

When we arrived in Jacksonville it was about 11:30 but I called anyway to see if our room was ready. No I was told but I asked if I could come by anyway and change and was told ok. When we arrived we were greeted by Michelle and she said they had a full house the night before so my room wasn't ready. We used the public restroom to change and Michelle asked me to call about 1:30 to see if the room was ready. Everything she and I spoke about, Kim had a opinion about. We had a horrible winter, she's seen worse. Michelle gave us directions to the beach and said it shouldn't be crowded for a Thursday and Kim it would be. Get the picture? Anyway we went to the beach and called about 2:00 and Michelle said our room was ready. We got there about 40 minutes later and Kim told us our room was not ready. I asked to speak to Michelle and Kim said she was gone for the day. Kim told me she never should have told me it was ready in the first place. So she checked around and said she found me a room. Anyhow, the room was clean and everything worked. When I saw Michelle two days later and told her what happened she said that was not true because there were 20 rooms available when I called! The hotel has a bar/restaurant. We only ate breakfast there ( typical BW fare) but we did sit at the bar in the evenings which was better than drinking out somewhere and then driving back. We met Matt and Brian, who like Michelle was awesome. They were very pleasant and gave us tips on what to visit in the area. They were very personably and we enjoyed their company. We did opt of housekeeping one day so we could get the extra 500 a night bonus points that was offered but they were not added to my rewards. As someone who is in the platinum level working on my diamond status, my points are important to me. The day before we left we had to check in for our flight. We found the business center but can you believe that they do not have a printer in there! When I asked at the desk I was told I had to email to them and then they could print it out. Since that didn't work, I ended up logging into their computer so it could get a copy printed of my boarding pass. My only complaint was check out. Yes I know it was 330 am but the lady said she couldn't print a receipt for me and said she would email it me. I still haven't received it! The hotel was nice overall but without Michele, Matt and Brian I would have focus on the hiccups Oh yeah, some of the other guests were quite loud especially late at night

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello Ms. W: Thank You for your stay with us and for your comments, We will be having a staff meeting to make sure all staff are on the same page with requests and taking care of our guests in a timely fashion. I do apologize and I have emailed your receipt to you, we have been having issues with our email please let me know if you have received it. I as the General Manager am the only one to post the reward points for the extra 500 points, I will be doing that as well for you. I am happy to see that Michelle and Brian and Matt stood out as great employees. Once again, I am very sorry for any inconvenience you had. Marcy Deering, General Manager

Upon arrival, I have to say that I was impressed by the exterior appearance of the hotel and grounds but something told me that this property was at one time, a different hotel and that Best Western was trying to be something different than the norm. Well...I was hoping I was wrong, but that was not the case. The front desk Receptionist - Kim, was very pleasant and professional and made sure that anything and everything was going to be to our liking and if not - I was to give her a call (the welcome bag of goodies was a treat...thank you Kim). Kim was the highlight of our stay! Our request for a room away from vending machines and elevator doors was granted but the "fun" of having other guests arriving started around 9:00pm. At that hour - we would normally still be up but having started our day at 4:00am got the best of us so it was lights out...sort of. And so begins - the slamming of the doors and the very vocal talking/yelling back and forth in the hallway (seems to happen everywhere, doesn't it?) After 30 minutes of that disregard (disregard is a more proper word than what I really want to say) for other guests, my wife got up from bed, opened our door and yelled herself - "will you people shut up!!" And guess what - it worked! My wife also placed a call to the front desk and explained the hallway noise - not sure if anything downstairs rectified the scene upstairs but, for what it's worth after that - we managed to sleep pretty well on their firm bed. There was, what appeared to be a room disturbance/argument taking place down the hall (couldn't tell you what hour of that night that was) but that disagreement which spilled into the hallway fizzled-out quickly. We headed downstairs around 8am for breakfast (buffet). Let's just say - their breakfast is nothing special - typical pan of fake eggs, over-baked potatoes, fatty bacon and hockey puck sausage patties along with little poppyseed muffins, yogurt cups, bagels, fresh fruit, waffle machine, etc, etc, etc...get the picture? Woo-pee!! Sorry Best Western - I have been to many BW properties around the country and for a hotel that calls itself "Premier" - I simply did not see it here and will look elsewhere the next time I am in the Jacksonville area.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello Bagdafish: We are happy that you tried our hotel and saddened to read that the noise of our guests was not good. Thank You

We had to change rooms because our first smelt like wet mold and it was dirty with shoe prints everywhere and handprints on the bed frame and a smeared mirror. Dirty overall. Our second room was clean but just very damp air. Then found out our shower or sink wasn't draining. It was frustrating. Staff and location of the hotel was great though.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello lifeisgood: Please accept our deepest apologies for your stay. This is not something that is normal and I will get with the maintenance and housekeeping departments to correct these issues.

Spaces are clean and bright. Remodelling work did great for the building, AC is effective and quiet. Room noise insulation is excellent. Cheerful staff and prompt service. Free breakfast is very well-appointed, with wide choice of food, better than at other hotels that offer free breakfast.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Thank You Tri N for your stay with us and the great comments. Please do come again. Marcy Deering, GM

This property is nice. But tubs had rust in them. Had to guve my 1 year old a shower. They need to update them . Breakfast was great and they have a very nice lounge/bar. Very happy with the best western.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Thank You for your stay with us and your nice comments. We are having the tubs resurfaced during the next 4 weels. I am sorry that you had been inconvenienced during your stay. Please come again. .

Shay, the manager, and Michelle were great! Michelle was very friendly and gave me all the information I asked about over the phone before our arrival. And after we arrived, they handled our problem quickly, making the rest of our stay very comfortable. Their customer service is exceptional! And the interior decor and exterior landscape of this hotel is gorgeous!

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Thank You for staying with us and this great review. We appreciate your business and hope you come again. Marcy Deering, General Manager

If ever in Jacksonville, Fl check them out, you won't be disappointed. I really liked that they didn't have carpet in the room, the room were large and clean. Great breakfast. Please don't miss out and book this hotel.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello Tracy: Thank You for your visit with us and we do appreciate it, Thanks for the great review as well. Please do come again.

My husband and I have stayed at lots of hotels and the Best Western is the best. From numbers 1-10 we rate 10 in every area from rooms, staff, and breakfast. Our stay was just like home if not better. The beds and pillows was soft fresh clean and comfortable. The breakfast was hot good and a variety of everything. The staff was friendly, approachable, and helpful. Other guest was expressing their appreciation to other guest as well. I will refer family and friends to any Best Western Hotels. I will return next year.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello Iris: Thank you for your stay with us, we do appreciate your business. Your review and comments are very nice and we look forward to your return. Thanks again.

My experience was a lot of fun and much laughter with the staff! When you have a great line of employees, you will have a really good experience, because they will see to it that you do. It was peaceful, and parking is pretty good as well. The breakfast and restaurant was very nice also. The majority of the staff was so kind and that includes: Shaila, Angela, Michelle, Kim- front desk clerks. Samantha, front desk Supervisor, Lynette, Assistant G.M. Eric, Server. Housekeepers, Shar, Ebony provided excellent services to my family to ensure that we had a clean room. Thank you ladies. Shaila, would be your go to person she is always on point and will make sure everything is running smoothly. Thank you Shay. You are truly an asset to this company. Thank you Angela, you truly made a difference and we appreciate you 100% Michelle and Samantha you are in the right place with the warm personalities and hospitality. Lynette thank you for being humble in your position as A. G. M. Eric, what a big personality and a gift of hospitality. Thank you for just being you man!!! Not very pet friendly and the bathtubs are a must do-over ASAP!!! The "Do Not Disturb signs should be honored as well!!! However, I would truly recommend this Hotel hands down!! Thank you staff and keep up the good work!!

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello Kabrenhar: Thank You for your stay with us, we do appreciate your business, I want to also Thank You for mentioning the wonderful staff we have here. We all hope to see you again.

Hotel is very nice and clean. Good location. Breakfast was aweso Breakfast options were different every morning, The rooms were great and the staff was very friendly and amazing. The bed was so comfortable and we slept great.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hi Getaway: Thank You for the opportunity to show you what we have. We appreciate your stay and the great comments. Please do come again.

I highly recommend the BWP in Jacksonville for any type of lodging needs. The hotel looks new as it has gone through a total makeover. The staff was extremely friendly and the rooms were clean, spacious and modern.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hi Rob: Thank You so much for the nice comments. We do appreciate your business and please come again.

Stayed here while son was attending MEPS. Would stay here again if I was in the area. Not much within walking distance; however, there is a multitude of things to do and places to go if you want re willing to drive.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Thank You Kennethb for your stay with us and the nice review. Please do come again.

Hotel was perfect,spotless,friendly,very helpful,beds were wonderful,location was very close interstate,food was outstanding,decor was very comfortable, grounds were very well cared for, lighting was beautiful

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Thank You so much for the nice review, Please do come again.

Was really disgusted with the whole experience. The air conditioner was horribly noisy and kept me awake all night. For the name brand, sorely disappointed. Will never stay again or recommend. Sad sad sad.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
We are very sorry that you had a bad experience, as our past guest reviews attest, this is not the normal for our hotel. I hope you accept our apologies. I would like to speak to you so I can get a better idea of what was wrong, please reach out to me directly at the hotel so I can rectify this. Once again, I am deeply sorry. Marcy Deerinng, General Manager

We came to Jacksonville for our daughter orientation at UNF and a Volleyball tournament for our son, this hotel is right out of I-95 and is within 10-15 mins range from each. Staff is very professional, attentive and welcoming. Rooms are in very good shape, no signs of wear in most of the furniture. Breakfast provided is good, pretty much standard for similar hotels. The coffee I would say is the best from any other hotel chains. General grounds around the hotel are well kept, it has a pool we did not use but was very nice. Would recommend and use for future visits to UNF in the future.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Thank You William, we are very please to see that you enjoyed your stay on all counts. Since your daughter is attending UNF we hope to see you many times during her schooling. Thanks again.

Hotel very clean and modern . Hotel has excellent happy hour specials which was great to see. One of the nice things able this location is it is walking distance to Dave and Buster's which was fun for the whole family. Rooms are very nice and huge TV in the room.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello MikeF: Thank You for your recent stay with us and the great comments. I will make sure the bar staff know how you feel about the specials. Please do come again.

Staff was awesome. Breakfast was good! Kids enjoyed pool. Bed was better than most hotels! Great stay for an overnight. It's so close to D&B we walked there for dinner! Close to major road as well! Easily got to beach and IKEA and shopping!!

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hi Tiffany: Thank You for your stay with us and your comments, Please come again.

So you must be thinking 3/5 stars isn't totally bad... and that's exactly what my husband and I thought of this hotel. Location: we were here for a wedding so didn't venture out and can't comment on location in regards to the beach etc... but their is a Dave & Busters across the street which if you have a family is a bonus. Their wasn't a waking distance restaurant or store to buy essentials like water etc so you will need a car, use Uber, or rent a taxi Amenities: Clean and modern room but our AC wound just not keep the room cool and it always felt musty which is a pretty gross feeling since outside of the hotel is hot and humid with an added bonus of extra moisture. The shower sometimes took a while to get hot in the afternoon which we found strange mid day. Theirs a safe. Ironing board. TV w clear channels. The included breakfast downstairs isn't bad but definitely NOT continental style. The pool is nice to keep cool but no view and basic. Service: this is where two almost 3 stars fell off. Front desk upon check in was not friendly nor rude. Just someone that did their job and appeared to hate it. We requested towels AFTER our room had been serviced since they didn't replenish it correctly no one EVER cane after two separate phone calls. In addition, we came back and they “serviced” our room let me just say 1) I don't think they even swept 2) they never straightened out the sheets just placed the comforter back over the bed —- see our included picture 3) did I mention they never replenished the towels. We were pretty disappointed and disgusted after thinking they truly don't clean this place. Save yourself some time and disappointment and look elsewhere on the street since their are probably better options.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello Maxine: Thank You for your stay with us and your comments, I am sorry that you did not like the hotel. Our breakfast is a complimentary full hot breakfast buffet, I am not sure why you thought it would be continental. I will get with housekeeping to find out what happened with your room, I do apologize this is not the normal. Our pool is secluded from street and traffic view, we are located in a business district which is why there is no view and it is secluded. Please accept our apologies and have a very good Memorial weekend. Thank You

Great service with easy check-in and check-out. Internet was easy to connect and strong signal. Location was close to shopping and restaurants. Breakfast was good. Bed was super comfortable and rooms clean.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
CC; Thank You for your stay with us and the great review. We are all pleased that you liked the location in regards to shopping and restaurants. We look forward to your return.

everything was great, breakfast, room was beautiful, bed very comfortable. we are making this our hotel to stay when in the area. nothing bad to say. Dave and buster's across the street. Jacksonville beaches nearby

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Excursions: Thank You for your stay with us and the great comments, we are all glad to see that you will be coming back in the future.

Everything at this hotel was perfect.. Very nice rooms, great breakfast, quick check in and out. The decor internal and external was very pleasurable. Great location...ever thing was about 10 min. From hotel..would recommend

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Amanda: Thank You for your stay with us and your nice comments. We hope to see you in the future.

When we checked in we were given zero info, The lady at the desk had zero personality and acted as though we were a bother. It was 2 AM so we thought she was tired and went to find where the elevators were located and figure out where we should park since she ws no help with any of that. The next morning we called the front desk to ask about when breakfast was being served and Ashley gave us the info and was pretty nice but we had to call back to ask about the guest password for WiFi and she was obviously annoyed. Guess she didn't realize none of that info was in the room or had been given to us when we checked in. The room had a broken phone you could only use as a speaker phone. That was aggravating. We had one caffeinated coffee in the room and three decafs for 4 people. Not a good start to the day. We went down to breakfast and there were no coffee cups down there. They ran out of silverware. The serving area was chaotic and the tables were dirty and sticky with syrup. Some staff spoke no English so they couldn't understand what we needed. We left for the day and returned around 9 PM. Our room key wouldn't unlock the door so we went down to the lobby to get another one. When we entered our room there had been no services at all. No clean towels. No coffee for the next morning. NOTHING had been done. We called the front desk and got the lady who fixed our key. She was very nice and accommodating and even refunded one night's stay. If we hadn't met her it would have been a lost cause! This morning we went down for breakfast and again no coffee cups. Two forks were available and it was utter chaos again! Sorry to go on and on but I'll bet I have left something out. There was a lot to be unhappy about. Like I said the second shift front desk lady was awesome! If all their staff were like her we would have been thrilled. The beds were comfortable but the second night it was so loud it didn't matter. Sometime after 2 AM it got quiet and the party people quit slamming their doors so we got a couple hours sleep. Glad to be checked out and headed to our next destination. NEVER will we stay at Best Western again!

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Thank You for your candid review, We are deeply sorry and concerned that you had such a bad stay with us, this is not the normal stay for our guests. I am happy to see that the desk agent took care of you. I will be using your comments to have a meeting of the minds and make sure this does not happen again. Please accept our apologies and once again, Thank You. Marcy Deering, General Manager

Nice room with microwave, really fine flat screen TV. Refrigerator with small freezer. And the king bed was excellent, with lower perimeter ambient lighting, a feature I've never seen before. Very cool with practical as well as artistic implications. Lots of charging receptacles. There were two comfortable chairs. One was a high quality, nicely padded, high back office chair, the other was very nice upholstered occasional chair. Nice bathroom. The one problem with the bathroom was the tub did not drain properly. So you were left with standing water in the tub the whole time you showered. Didn't do breakfast here, but I'm told it's very good. All in all a fine room and a nice place to chill.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Edwardc: Thank You for your stay with us and for your business we do appreciate it. Thank You also for the nice comments. We look forward to your next stay.

Check-in and check-out was quick and uncomplicated. The breakfast was very filling. And the lights under the bed was totally cool. Conference room was spacious for the training needs. The only negative was my room was on the "interstate" side and the continuous noise of the cars during the night made it hard for me to get unbroken hours of sleep. I live in a rural area so the "city" sounds were very noticeable to me.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Thank You for your stay with us, we were happy to host your meeting/training. We look forward to seeing you all again.

Being Best Western Gold Rewards members we always stayer BW hotels. Last March through June we did an almost 8,000 mi. cross country trip & stayed at BW exclusively. We only had one bad experience since we have been using BW. Their motels are conveniently located, attractive, comfortable & clean. Not to mention their appreciated & delicios complimentary breakfasts. Being seasoned travelers at age 78, we plan on continuing to use BW for as long as we are able to travel!

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Thank You for your business with Best Western, we appreciate it. We are happy to see you enjoyed our Best Western Premier. Please come again. Marcy

I typical travel to JAX for business at least once a year and I've stayed at numerous hotels to try them out, but I always come back to Premier suits my needs. I traveled for 6 days to BW Premier a week ago and the service was incredible. The hotel has a modern theme throughout with tile floors in the lobby and rooms. There's no carpet in the rooms, which is a plus for me. The hotel is conveniently located of Butler Blvd (202), with a Dave and Busters directly across the street and access to JAX Beach in about 15 minutes. They served a variety of breakfast items daily, not just your typical eggs, bacon and toast. They have a restaurant and full bar, my favorite place. Michael was nightly bartender and he was very attentive and remember my drink of choice whenever I arrived. The only con, is I prefer to stay in the last room opposite the elevator, so I'm not disturbed, but the last room also had the loudest air condition unit. I'm sure had I asked I would have been moved, but I didn't mentioned this to the hotel. My husband accompanied me on my trip and brought his 19 foot bass boat, parking was accommodating for this boat and he actually found an outlet for electricity.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello: Thank You for continuing to choose our hotel for your needs. We very much appreciate your business and the lovely review. We strive to have all of our guest have the same experience that you do. We look forward to your return. Marcy Deering, GM

Stayed a week on business trip. Room was very nice and hotel was clean and modern. Good breakfast, coffee machine wasn't the greatest. My card key was programmed incorrectly making it very frustrating to go all the way up to my room carrying multiple things then have to turn around and go back to the lobby.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Thank You for your stay and your comments. We will work better to have the keys coded properly. Please do come again. Marcy Deering, GM

We were very tired from our long drive. We received excellent and fast check-in; she was very kind and sensitive to our needs. Each day was a delightful breakfast. Cleaning staff very courteous. Very clean, comfortable room.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Thank You for your stay with us. We are very happy we could help during your time of need.

Book with trust. Room is clean, food is great and place overall is excellent. No surprises or problems. This was my best stay in a hotel in the past few years or so. I strongly recommend this place and its services.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Thank You very much for the nice review. We are happy to see you enjoyed the hotel.

My daughter was one of the students in a welding competition at Tulsa College and her welding instructor booked several rooms ahead of time for the students. We drove from Birmingham AL and when I walked into the busy lobby of the BWP and said "My name is Sarah Jackson and..." the woman at the front desk smiled and said, "You are with LeCroy and your room is #216" The staff asked us if we needed help getting to our room and offered to help us load the luggage cart. Our room was dramatic - we entered to find a dark room illuminate by beds that appeared to be hovering because of the light glowing underneath! The hardwood floors were nice and the mattresses were super comfy. Everything was clean. The TV remote was sterilized and in a bag. The breakfast bar was amazing - a large choice of hot foods and a make your own waffle bar. The coffee was ok. The staff were friendly and truly ready to help with anything. I would stay here again.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello Sarah: We are very pleased that you enjoyed your stay and the way the front desk staff took care of you. Please come again.

The hotel was very clean. The bed was extremely comfortable. They offered a free full breakfast with a wide variety of food. The staff was friendly and helpful. We will definitely be staying here again the next time we come to Jacksonville.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello: Thank You for your comments. We hope to see you again.

This hotel was what we needed: clean and comfortable. We were driving long distance and needed a rest after midnight. I chose best western because they had the best reward points for my travel credit card, and it was comparably priced to other hotels. The check in was fast, beds were comfortable. There was a lady in a skirt on a cell phone at the edge of the driveway... at 1:30 in the morning in 60 degree weather... pretty sure she was working. But despite that, the area wasn't sketchy. It's in a complex of various hotels like Marriott, etc.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Good Morning: Thank You for your stay and your comments, however please do not assume that the young lady was "working" she actually was waiting on a tow truck her car broke down. Thanks again, please come again.

We were pleasantly surprised by this hotel. The room was clean - the remote even came in a sterilized bag. It was well decorated and the pool was nice. The staff were also very helpful. We would definitely stay here again.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
HI: We are so happy that you enjoyed our hotel and your stay with us. We have a great housekeeping team and they will be pleased to read your review. Please come again.

Very nice room. Good breakfast. Very good value. Would recommend for sure. Was a little tough to get to the waffle maker but no big deal. We only stayed one night but overall it was a good experience.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hi: We so appreciate your comments and we are happy to see that you see value in our hotel. Please come again.

Our stay was comfortable, the hotel has been newly re-modeled, except for the tubs which they left the same, the staff was very helpful, the breakfast was good, go early, a lot of people, some pretty long lines.we would stay again...

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello Jet: Thank You for your stay with us and the great feedback. We welcome your return.

This was a very nice, clean, quiet, and relaxing hotel to stay at. We were only there one night, but we found it was perfect for our one night stay. The morning breakfast was great. Lots of variety in both healthy and yummy options. The staff is very helpful and friendly.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello Donna: Thank You for all the nice comments, It appears that you gave us a 1 star, it must have been a mistake considering the great comments. We look forward to your return. Thanks so much.

We stayed here on a journey through Florida. Hotel was absolutely delightful and looked and felt like brand new. I thought I was at a high level luxury hotel. Staff was super friendly and helpful and breakfast was first class with freshly made hot items. Will definitely stay here again and look for other Best Western Premiere properties. Excellent value for the money.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello Michaela: Thank You for your stay with us and the great review. We are very happy to read that you enjoyed the hotel in all aspects. We look forward to your return in the future.

These hotel rooms are gorgeous! The staff is awesome and the location is great (right across the street from Dave and Busters). The breakfast they offer is delicious (waffles, eggs, bacon, etc.). I was pleasantly surprised with the size of the TV. My wife and I were able to Netflix and chill using our Firestick. Overall, a great place to stay for the price you pay.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Thank You for coming to stay with us, and the great comments. Please come again.

The check in process was painfully slow. The room decor felt like a bad redo. The bath tub did not drain and the sink was slow to drain and I ran out of shampoo. The eggs at breakfast were cold. And I am now having trouble submitting this review. It needs to be at least 200 characters.

BWPremier, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello Ms.D: We value your opinion and thank you for your candor, while our decor as gotten rave reviews we do understand that it is not everyone;s. Please accept our apologies have a wonderful day,

From the time i checked in to the time I checked out, it was a very pleasant, friendly, & very clean enviroment! The room was very clean & the staff were very nice and welcoming, ALL OF THEM! It is defintiely one of the BEST hotels there are in Jacksonville! I highly recommend it & would be glad to stay there again anytime!!!!

648marcyd, General Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello Zachary: Thank You for your stay and the Great review. We see from your comments that we are doing a good job, Please do come again. Marcy Deering

A great stay and not very expensive. 5 Star quality at 3 Star Prices. Warm and Welcoming, Family/Friendly. For the Hotel to be a military prep hotel it was very family friendly and well maintained, the outside pool and fire features are very nice.

648marcyd, Manager at Best Western Premier Jacksonville Hotel, responded to this review
WOW, Thanks so much for the great comments. We look forward to your return.

We stayed here for the night with our son who is a Recruit for the Marines and this is where they put him up. What a great clean hotel. Beds were comfortable! Room was cleaned and remodeled! We are at the hotel restaurant and food was good and they have a nice bar! Breakfast was great! If this place had 10 stars I would give it. Another plus was Dave and Busters is in walking distance.

648marcyd, Manager at Best Western Premier Jacksonville Hotel, responded to this review
Thank You for your stay with us and the great comments. Please if ever in the area come again.

The hotel and rooms are beautiful but we had to be moved because it was so noisy next door. We set the heat and went down to Dave and Busters when we returned the room was still cold. I changed the thermostat to 80 degrees it never moved off 71 degrees. We were given blankets.

648marcyd, Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hi: We are all sad to read your review, with the current cold snap we are experiencing the comments. Unfortunately when it is in the 30's out side it can be difficult to get the heating units above 70 to 72. We are working on this as i write. Please do come again in the future.

This was the first time my husband and I were able to stay at a Best Western Premier hotel and we were truly thrilled. It was a very professional and clean Hotel. The staff was excellent and we were happy to be there.

648marcyd, Manager at Best Western Premier Jacksonville Hotel, responded to this review
Thank You so much for the great review. Please come again.

Hotel is clean and staff is very nice. Beds are very comfortable and tv is huge!!! Wifi was better than expected. Would come back again. Speedy check in. Hallways were a bit noisy at night. Bathrooms could be a little bit cleaner.

Marcy D, Manager at Best Western Premier Jacksonville Hotel, responded to this review
Brianna: Thank You for your stay with us and the great comments. I will pass along your comments to our housekeeping department as well. Please do come again.

Very nice staff. The rooms were very clean and roomy. Very close to where we had to go the following day. Check in and out were extremely fast. Breakfast was a buffet and had plenty of choices, and freshly cooked

Marcy D, Manager at Best Western Premier Jacksonville Hotel, responded to this review
Thank You for your visiting us and the great comments. Please do come again.

Great rooms and even GREATER CUSTOMER SERVICE!!! restaurant food was delicious I would recommend.Room was very clean and comfortable beds. Breakfast was good. Loved the front desk staff. Made our stay exceptional

Marcy D, Manager at Best Western Premier Jacksonville Hotel, responded to this review
Tourist: Thank You for your stay with us and for the great review. We appreciate your comments. Please do come again.

I was pleasantly surprised when i walked into the hotel. it more than met any expectations i had of a Best Western. The room was spacious, clean and very comfortable. Loved the Keurig coffee maker in the room.

Marcy D, Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello Sherpa: Thank You for your stay with us, your business is appreciated. Please do come again.

Stayed at this hotel for one night because I had a reservation at another hotel nearby that was so disgusting, I had to check right out! The BW has great, updated, modern rooms with one of the most comfortable king beds ive ever slept in! The complimentary hot breakfast in the morning was very well stocked, and tasted great - eggs, bacon, hash browns, etc. well worth the money spent. Staff was incredibly friendly as well.

Marcy D, Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello thejhawk93: Thank You for your stay with us and the nice review. We are happy to see that after a bad stay at another hotel that you truly enjoyed what we have to offer our guest. We welcome you to come again.

We chose this hotel being a Best Western Premier Plus and it was the best hotel that we have been too in a long time. Freshly renovated & fantastic breakfast (people who worked it was also great). We were close enough to go to the beach, St. Augustine and much more. We will definitely go back.

Marcy D, Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello sunshine4you2: Thank You very much for choosing our hotel for your needs, and for the great comments. We are very please that you enjoyed the newly remodeled Best Western Premier and please do keep coming back.

Beautiful hotel, large rooms, full breakfast included. Samantha at the front desk was a wonderful asset to this place. You can tell it is newly renovated. Bedding was that if a 4 start hotel. I would highly recommend this place.

Marcy D, Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello B3033EEwilliamb: We Thank You for your stay with us and we appreciate the very nice review. We also thank you for naming Samantha as an outstanding employee. Please do come again.

The hotel was beautiful and the staff nice. However upon getting our room it was hot we turned up air and went to dinner. Came back still not cool. Went to bed and was so hot by 130 am went down to complain. They gave us another room only to have keys not open door and had to go back down again to get a third room ! All this at 1:30-2am ! Go to bed get up to take a shower NO shower curtain! Called waited 30 mins for that to occur. She comes to door and hands it to me to hang! Really??? She attempts to hang it and cant and has to go get someone else. The front desk tried to make it right by giving me points on my rewards account. But one who don't travel as much not sure that was the best way to handle. Disappointed with a premium brand.

Marcy D, Manager at Best Western Premier Jacksonville Hotel, responded to this review
Boyd30: We are so very sorry that your stay with us was not what it should have been. Please accept our apologies and I have sent your comments to the correct departments so the staff can have better training. Please know that we strive to have each and every guest have a great stay. Once again, please forgive our faults and we hope to see you again in the future.

I am extremely grateful to have the opportunity to express my appreciation for the excellent services your staff provided to my congregation. The BW Premier has remodelled their facility and it looks amazing!! The dining area was always clean, inviting and the servers had an excellent spirit. They made our stay very warm and accommodating. My Pastors and the congregation from my Virginia Beach, VA and Suffolk, VA area were extremely pleased with their stay at your facility. Also, I would like to extend a special thanks to Mr. John Baird for going above and beyond to ensure that our stay at BW was a success. Chief Apostles Richard and Laverne Shaw Faith House of Refuge Ministries and Zeal of Obedience Ministries

Marcy D, Manager at Best Western Premier Jacksonville Hotel, responded to this review
Thank You very much Brenetta for your lovely comments about our newly remolded hotel. We are so pleased that your gathering had a wonderful time. We look forward to having you all return next year. Gratefully the Staff at the Best Western Premier, Jacksonville.

This staff was by far friendliest I've seen in a very long time. All employers were very friendly, but I would like to shout out Laura and Ashley for being extremely accommodating and helpful! Restaurant had great food and drinks also.

Marcy D, Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hi SarSue: Thank You very much for your stay with us and for the great comments. We will let Laura and Ashley know that they made your visit to re restaurant an asset to our hotel. Please do come again..

Extremely clean and looks newly renovated. Location is right off I-95. There was a minor issue with Sunday morning breakfast. The food was good but the service was slow. The items kept running out. Such as the milk, eggs, bacon. The staff seemed to be overwhelmed. Plates and silverware kept running out. I must admit, there seem to have been an extremely large number of guests coming for breakfast. Other than that, the hotel was very nice and comfortable for our one day stay.

Marcy D, Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello Bruce: Thank You for your stay with us and we do deeply apologize for the issues during the breakfast. We strive to make each guest our priority and we are working on this issues of running out of stock and service by having a job fair to increase staff. Please do come again.

The new hotel room and bed was comfortable. The staff is always helpful, friendly and professional ! Especially, Marcy (AGM) and Samantha. Great hotel stay. very impressed with new rooms. Will come back.

Marcy D, Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello Vimal: It was a pleasure speaking with you during your stay. We appreciate your business and hope to see you again.

This is an absolutely great hotel. It's clean the rooms or better than marriot. i would absolutely stay here again. the only downside was when i went to eat at the bar. the bartender's service was horrible. wont eat in the restaurant again

Marcy D, Manager at Best Western Premier Jacksonville Hotel, responded to this review
Hello David: Thank You for your stay with us we do appreciate your business and your comments. After speaking with you about the issues that you had at the bar, I want you to know that I have addressed that personally and do come again.

Very fair price. Pool closes at dark but I like the large rooms and no carpet! Coffee in lobby and breakfast with oatmeal, muffins , cereals, donuts etc . There is a 50 dollar deposit required to keep out smokers. I found room clean and comfortable as well as the bed .

From the moment I pulled up, I thought I was at a cheap hooker motel! I am so disgusted I was forced to sleep in this place. They refused to refund my money and they don't even have a licensed elevator

I'm not sure how this place can legally be open... the construction going on at the former Red Lion Hotel, now called ICON Hotel is unsafe in my opinion. First, I made a reservation online and paid for two rooms... when I got there, there were no rooms available, and several guests (6+ waiting to check in behind us). After about a half hour, a gentleman came out from the backroom and gave the poor, overwhelmed desk clerk a few room keys. They found us a room, but it was on a floor with major construction going on... including walls completely out and exposed pipes. Secondly, the room was a mess! I don't mean the bed wasn't made, but there was food or something on the lamp, a torn and disgustingly dirty chair, water still in the tub (not draining) and hair and dirt on the phone. I was almost ready to report to the Health Department... yep, that bad! This, and the fact that around 7am the halls filled up with workers yelling, banging and ripping out drywall and carpeting right outside my door! I was also completely floored when I went to the elevator to leave and two workers, who arrived after I had been waiting for the elevator at least 3-5 minutes, pushed a cart full of torn out drywall in front of me and took ALL the space in the elevator. I ended up waiting for another 5 minutes! I know this all sounds like petty complaining, but if you are going to charge the rates you do, then the guest comes first... not the drywall removal. Until they get all of their construction and renovations completed, I would not recommend this location!

I booked this hotel in late January for a 5 night stay March 22. After reading numerous reviews, I called the hotel directly for information regarding their renovations. I was assured that all interior renovations would be complete by March 1. After reading more (very recent) reviews that indicated the renovations were not complete, I called again. I was told that all renovations would be fine by March 15. Now we arrive on March 22 to a lobby under MAJOR construction with workers painting, sawhorses etc. I asked to use the "Business Center" computer and printer and was told it is "under construction." No computers or printers available. The pool is emptied too. I was assured our room was "completely redone." Does this look new?

We stayed One Night in this hotel and from the outside it is absolutely beautiful and on the inside it is as well. This is probably the most luxurious Hotel I've ever stayed at for the price of a one-star Hotel. The bed is a Sleep Number bed which we were under the impression didn't work so for about 6 hours we slept on a hard bed until calling the front desk and finding out how to work the Sleep Number adjustment. After that the bed was amazing. The breakfast in the morning was the best breakfast I've ever seen at a hotel. The only small downfall was upon arrival we found out there was no air conditioning in the entire building. That wasn't too big of a problem because it happened to be 40 degrees outside but it still got warm in the middle of the night in our room. Besides this issue with the bed and the air conditioning our visit to this hotel was amazing. Also if you're in this area and are looking for some really good seafood or crawfish go check out Boiling Crawfish in the Jacksonville area. Honestly, the only reason we even stayed in this hotel or was in Jacksonville at all was because of Boiling Crawfish.