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Best Western Hotel Jacksonville Inn, Jacksonville

4.0/5  - basé sur 146 notations.
1709 W Morton Avenue, 62650, Jacksonville, United States - See map

Experience the wonders of Jacksonville, IL - the home of Ken Norton former world heavyweight champion boxer - in its most comfortable form at this relaxing, pet-friendly hotel. Located just two miles from historic downtown Jacksonville, Illinois, this Best Western Jacksonville Inn is the perfect place to stay when visiting the area's many sites such as Central Park, Walldog Murals, Underground Railroad driving tour, Eli Bridge Wheel, Governor Duncan Mansion. Guests traveling for business In Jacksonville can also find a range of attractions without traveling far. Nearby golf courses, Morgan County Fairgrounds, and Lincoln Square Shopping Center are wonderful for the simple pleasures of relaxation. After a day of sightseeing or working, nothing is more welcoming than a comfortable bed and a room with generous amenities - and the Best Western Jacksonville Inn does not disappoint. We offer such amenities as a free Wi-Fi and a fitness center. You may also enjoy a complimentary full hot breakfast in the morning that includes coffee, juice, bread, eggs, sausage links, waffles, yogurt, biscuits & gravy, cereals, donuts, muffins and bagels. Enjoy your stay.

Best Western

Hotel Jacksonville Inn

LABEL_ITINERAIRE

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Hotel advantages

  • Heated pool
    Heated pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 142 guest reviews
NOTE ISSUED
Excellent
65
Very Good
45
Average
11
Poor
11
Terrible
10
REFER TO NOTICE
Business Business
25
Couples Couples
22
Family Family
68
Friends getaway Friends getaway
10
Solo travel Solo travel
15
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great hotel for the night"

5
19/09/2018

Great room for the night, room was clean, breakfast was good! Pet friendly it was one of the better hotels we stayed at considering we drove across country! I would recommend and stay here again if I traveled to the area

"Enjoyable stay"

1
11/09/2018

This was a great hotel for the value. The staff was knowledgable about the area and recommended an excellent pizza place (Leo's). The beds were super comfortable. We were originally just passing through, but ended up staying in the area for a while to explore.

bestwesternjacksonvi, Hotel Manager at Best Western Jacksonville Inn, responded to this review
Hello Guest, Greetings from the Best Western Jacksonville Inn. At the outset, let me thank you for staying with us and taking valuable time to give us a feedback. Your comments are much encouraging and of of course guide us for improvement. We shall definitely try to make your next stay still awesome. Appreciate your patronage. Sincerely, Hotel Manager.

"Good accommodations for a reasonable price!"

5
06/09/2018

Very reasonably priced for a clean comfortable room and a good complimentary hot breakfast. Nice pool and exercise area. Plenty of parking. The inn was well-kept and clean. Smoking-free. My stay was very restful.

bestwesternjacksonvi, Hotel Manager at Best Western Jacksonville Inn, responded to this review
Dear Esteemed Guest, Thanks for the stay at the Best Western Jacksonville Inn and the nice feedback. Nice to learn that you like the convenient location and the hospitality. It's our privilege to welcome guests like you. We invite you to visit us again at the earliest. Regards, Hotel Manager

"Good Design"

3
04/09/2018

I'm very appreciative of the bathroom design which puts the sink outside the rest of the bathroom. Makes it easier for two people to get ready at the same time. This place was clean and quiet. Not many hotels still use bedspreads, probably for reasons of cleanliness, but this hotel still uses them, and ours, alas, had a stain on it (not big--maybe the size of a dime).

bestwesternjacksonvi, Hotel Manager at Best Western Jacksonville Inn, responded to this review
Hello Guest, Thank you for staying at the Best Western Jacksonville Inn. We appreciate the review with observations on improvement points. They are important to us and we promise that we shall take care of them. Please do visit us again and experience a better stay. Sincerely, Hotel Manager.

"Excellent staff, great value"

4
08/08/2018

Every staff person I met was very friendly and eager to do what they could to make our stay pleasant. The room was clean and comfortable, and there was water pressure in the shower! The breakfast was average but adequate.

bestwesternjacksonvi, Hotel Manager at Best Western Jacksonville Inn, responded to this review
Dear Guest, Thanks for the stay at the Best Western Jacksonville Inn and the positive review. Glad to note that you liked the location, customer service and opinion about the breakfast. It is our privilege to have clients like you. For us customer satisfaction is the best reward for whatever we offer. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

"Nationl Bikers Roundup Rally"

5
06/08/2018

The Best Western Jacksonville Illinois was a great stay. Rooms were clean, adequate parking close to places to dine and shop. I would recommend staying this hotel, in close proximity to Springfield IL

bestwesternjacksonvi, Hotel Manager at Best Western Jacksonville Inn, responded to this review
Dear Valued Guest, It is really nice to note that that you liked the stay and services at the Best Western Jacksonville during your visit. Thanks for appreciating the room features and staff hospitality. It makes us proud to serve clients like you. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

"Best Value in Jacksonville"

4
13/07/2018

WE have spent many nights at this hotel due to travel requirements. It has a nice indoor pool. The rooms are nice, clean and fairly up to date. There might be a couple of cheaper hotels in town but this is always close to the Super 8 and is a better stay. It has an adequate breakfast. Overall if money is a concern then we would recommend you checking this place out.

bestwesternjacksonvi, Manager at Best Western Jacksonville Inn, responded to this review
Dear Guest, Thanks for your comments and for being a long-term guest. I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager

"noisy and cramped"

2
09/07/2018

small room, inattentive desk clerk, very noisy because of ball tournament, couldn't use the pool, room was disappointing after requesting downstairs-I am handicapped, not the best of BW, previous reviewers must have lower standards

bestwesternjacksonvi, Manager at Best Western Jacksonville Inn, responded to this review
Dear Guest, Thanks for your comments. I'm pleased you had a good experience with us although I regret that we couldn't completely satisfy you because of some tournament noise. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we're working toward complete satisfaction of all guests. Sincerely, Hotel Manager

"Perfect location "

5
23/06/2018

We were in Jacksonville a baseball tournament at Lenz Field. The hotel is only 5 minutes from the fields and is conveniently located near local restaurants and stores. The hotel was clean and the staff was friendly. The breakfast was also very good.

bestwesternjacksonvi, Hotel Manager at Best Western Jacksonville Inn, responded to this review
Dear Guest, We appreciate and thank you for your kind and pleasant feedback, which indicates to us that we're on the right track in meeting guest needs and exceeding expectations. Specifically, we're pleased that you liked our great location, clean hotel, friendly staff and excellent breakfast. It's our pleasure to serve you – and we want to invite you to stay with us again. We look forward to doing a great job for you again. Sincerely, Hotel Manager

"Very comfortable"

5
18/06/2018

I stayed at week at the best western for work. The staff was great. Pool was very clean. I was impressed with the whole experience for the price. The BW is close to everythin(shopping, restaurants, gas stations). Breakfast was good with a lot of variety.

bestwesternjacksonvi, Hotel Manager at Best Western Jacksonville Inn, responded to this review
Hello Esteemed Guest, It is amazing to get such a feedback from a guest like you about the Best Western Jacksonville. It is a testimonial to the entire hotel staff that they are doing their best. We shall run that extra mile to see that your next stay goes still better. Looking forward, Regards, Hotel Manager.

"Great service "

5
13/06/2018

Had a very pleasant stay. Extremely clean room; good selection for breakfast. Rooms comfortable, quiet and spacious. Staff was friendly and helpful. Breakfast space was available for us for conferencing.

bestwesternjacksonvi, Hotel Manager at Best Western Jacksonville Inn, responded to this review
Dear Jean, Thanks for letting us know how satisfied you are with our services and amenities of the Best Western Jacksonville Inn. It is very heartening to hear your perspective of our hotel and we feel proud that you have acknowledged our efforts to provide a nice experience. I can't tell you how much we appreciate your five star review and eagerly await to serve you again! Sincerely, Hotel Manager.

"Nice for the price"

4
15/03/2018

Pleasant staff, good breakfast, clean room, nice pool and whirlpool. Seems like the BW's are hit and miss when it comes to accommodations. This was a hit. Clerk was very considerate in placing us in a quiet room away from other guests.

Front_Desk_Staff1709, Front Office Manager at Best Western Jacksonville Inn, responded to this review
Thank you for reviewing! We're glad you found our hotel to be a hit and that you had a great stay with us. We hope to see you again soon. Thanks again.

"Comfy king bed, park down the road for dog"

5
12/03/2018

Stayed one night in a king room on first floor. Bed was really comfortable. Clean. Quiet time after 10 pm. Pool across from front desk. There is some open area around the hotel and just down the road is a Community Park which is a great place to run a Golden Doodle! Lots of eating options nearby.

Front_Desk_Staff1709, Front Office Manager at Best Western Jacksonville Inn, responded to this review
Thanks for the wonderful review! We are happy you and your dog had a great stay. We appreciate that you pointed out our comfortable beds and indoor pool. We hope to see you again the next time you are in the Jacksonville area. Thanks again!

"Great value"

5
27/11/2017

Pay a little extra for the large suites. They overlook the pool and are HUGE. Pool and hot tube are always clean and the perfect temp. Breakfast is delicious. The rooms and floors provide great sound proofing.

Front_Desk_Staff1709, Front Desk at Best Western Jacksonville Inn, responded to this review
Thanks for reviewing. Our suites are pretty popular due to their size and overlooking the pool area. We are happy you had a great stay with us and look forward to seeing you again in the future.

"Great Value! Very nice property!"

5
18/11/2017

I travel for a living, I stay at all tall kinds of properties. This Best Western in Jacksonville, Illinois was a very pleasant surprise and a place I will stay at again. Large, clean rooms with comfy beds and a micro fridge in mine. Breakfast was much better than most and was kept well stocked and I enjoyed the eggs, biscuits and gravy and sausage, waffles and all type of cereal and pastries were also available. Staff was quick and friendly. Keep u the good work and I will see you nest time I am in town!

"Very Clean "

4
15/11/2017

Staying here while in town for a few weeks. Booked online and couldn't beat the rates. It seems to be an older building I believe but in good condition and very clean. If your used to staying at the Sheraton then youll be disappointed but if you want a nice clean place to stay at an affordable rate then this place is for you.

Front_Desk_Staff1709, Front Desk at Best Western Jacksonville Inn, responded to this review
Thanks for your nice review of our property! We are glad you had a good stay(s) with us and hope to see you again.

"Great for the price"

3
11/11/2017

Got a great rate for an overnight weekend stay. Room is basic but clean. Pool is very nice and staff was very friendly. Perfect.place to stay for a trip without breaking the bank. Great deal as compared to local similar level hotels. Will not disappoint.

"Best Western good hotel"

4
06/11/2017

Hotel was very clean, the pool and hot tub with sauna area was nice and clean. Staff was friendly and helpful. Breakfast was good, standard food. Hotel was off main road in the town close to restaurants and not far from interstate.

"Nice hotel"

4
19/10/2017

Nice clean hotel, great staff, beds were nice.. bathrooms are dated and small, quite rooms , and keys worked every day, good parking for work trucks, Applebee's is next door, and sonic, A/C worked good

"Great stay"

5
18/10/2017

Hotel was clean and the staff was friendly. Located right in the middle of town, easy access to all of Jacksonville. The pool was in good shape and very relaxing. We will definitely stay there again in the future.

"Umpire Stay for overnite games."

4
02/10/2017

Doing games at Lenz Fields and this hotel was in convenient area for eating and only 5 min. away from venue. Very good price:102.85 for king room per nite. Very nice hotel with pool and fitness center also free breakfast with best biscuits and gravy of any hotel stay ever!

"Where we always stay"

5
08/09/2017

Place is always clean and fresh, staff is always friendly and helpful.Rooms are comfortable and clean. Beds are great.Love the pillows. Breakfast has wonderful selection and hot foods are served hot. Pool and Hot tub area are kept in spotless condition with plenty of chairs and towels.

Front_Desk_Staff1709, Front Office Manager at Best Western Jacksonville Inn, responded to this review
Thank you for such a wonderful review. We appreciate you highlighting some of our best features and amenities! We look forward to seeing you again the next time you are in the Jacksonville area.

"poor quality for the price"

2
04/09/2017

We should be able to get more for the price of the room. disappointing stay. This hotel will be at the bottom of my list for hotel stays. I probably stay home if this was the only hotel available. Employees were kind of nice.

Front_Desk_Staff1709, Front Office Manager at Best Western Jacksonville Inn, responded to this review
We are sorry we were unable to meet your expectations for your stay, although we are happy that you found our staff acceptable. We hope you will give us another opportunity to give you an enjoyable stay the next time you are in the Jacksonville area. Thanks for reviewing.

"Unexpected trips"

5
03/09/2017

My husband is in the prison in that area so I didn't want to pay lots of money for the night because of what I already had to spend being there and best western was perfect. I not only got a room at a decent price but also had a peaceful time in the Jacuzzi to relax which I rarely get to myself.

Front_Desk_Staff1709, Front Office Manager at Best Western Jacksonville Inn, responded to this review
Thanks for your review! We appreciate your feedback and are happy you enjoyed a quiet, peaceful stay with us. We hope to see you again the next time you are in the Jacksonville area.

"Another nice stay at Best Western"

5
24/08/2017

Best Western is always my first choice because I can count on them being a nice place. This on was no different. Friendly and professional staff. The room was clean and nice. Everything worked and was well maintained. I'd stay here again.

Front_Desk_Staff1709, Front Office Manager at Best Western Jacksonville Inn, responded to this review
Thanks for that great review! We are happy our hotel met all of your expectations. We hope to see you again the next time you are in our area.

"My Stay was Incredible..."

5
14/08/2017

I will not forget this stay for some time. I expected a lower ranking Hotel for the amount I paid. This Hotel was more than I ever expected... EVERYTHING was good from checking in to continental breakfast, to the fitness room , to the pool...a very clean, quiet and relaxing atmosphere. I will definitely tell my friends about this place.

Front_Desk_Staff1709, Front Office Manager at Best Western Jacksonville Inn, responded to this review
What a wonderful review, thank you! We appreciate you mentioning our many amenities. We hope to see you again soon. Thanks again!

"Enjoyable stay"

5
27/07/2017

Very relaxing stay. Staff was friendly. Check in was simple. Pool/Jacuzzi clean. Bed was comfortable. Breakfast was good, cereal, oatmeal, doughnuts, bagels, make your own waffles. Will definitely be returning very soon.

Front_Desk_Staff1709, Front Office Manager at Best Western Jacksonville Inn, responded to this review
Thanks for your great review! We are happy to have met your expectations and look forward to seeing you again soon.

"Can't say I'm a Fan"

3
19/07/2017

In town for a baseball tournament and we were not expecting a whole lot. And that's what we got. The room was serviceable but tight. Shower drain was clogged and we found ourselves standing in water over our ankles. Yuk. The AC was kicking and the breakfast was pretty good. Only went until 930am though. On vacation but couldn't sleep in much if we wanted to eat. Didn't try the pool.

"You get what you pay for...."

1
19/06/2017

the air conditioning unit sounded like it was on it's last leg and was going to break any minute...the room had a musky smell that was sickening...there was a softball tournament in the city and the kids upstairs sound as if they were at a track meet or a tumbling competition.

BestWesternHotels, Corporate at Best Western Jacksonville Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great Stay!"

5
16/06/2017

This motel was wonderful! We had a reunion group of 35 relatives, and everyone was happy! Breakfast was wonderful and ready on time every morning. Rooms were very clean and comfortable. We liked having the microwave and refrigerator in the room, too! Plenty of hot water always, too!

"Nice and newly remodeled"

5
15/06/2017

We stayed in this motel for 1 night while we were waiting for an auto repair while on the road driving across country. We had a pleasant stay even though the night in Jacksonville wasn't planned. The motel is newly remodeled and very nice and clean. The bed was comfortable and the breakfast was average. As we didn't have a vehicle due to the breakdown, there are several restaurants within walking distance. I would highly recommend this motel if you are in the area.

"Poor"

1
13/06/2017

Our room had the smell of stale cigarettes. The faucet feel out in he sink. The carpet was dirty, soiled. Pool was not in working order because of poop in the pool. Not a parking spot in the evening. They offered a 10% discount. They should have reimbursed my stay.

Front_Desk_Staff1709, Front Office Manager at Best Western Jacksonville Inn, responded to this review
Dear Valued Guest, We are sorry we did not meet your expectations. We offer to move you to make your stay more enjoy able which you declined. You requested an air freshener and we got that for you. Never was the front desk informed about your sink problem. The pool issue was taken care of immediately however we had to let the shock run its course down time 1 1/2 hours We strive to make our guest as comfortable as possible. We go hope you will give us another try and stay with us .

"Will be back again"

5
06/06/2017

Here are the 4 things I look at when I walk into a hotel room. 1) Does it smell? No not at all 2) Is it physically clean? Yes, very much 2) Can I walk barefoot on the carpet? Yes absolutely 3) How comfortable is the bed? Extremely comfortable The walls were very thick keeping outside noise out of the room

"Fine for a night or two "

3
04/06/2017

The room was a bit dark and stale, but it was clean. Beds were okay. Breakfast was typical for this level of hotel. Staff wasn't particularly friendly or service oriented. I asked for a late check out (1 hr) and was told it would be $10, even though I'm a rewards member.

"My Favorite"

4
02/06/2017

We visit this town at least 2 times a year...and I always stay at Best Western. It's my home town...and now BW is my homestay. The employees (except the new ones) know me since we always stay there...so its really nice to feel at home.

"2nd Time and Still Great"

5
16/05/2017

Stayed at the BW for a baseball tournament for the 2nd time. The first time they were going through renovations. Everything is complete and the hotel is beautiful. Very well done. I have no complaints and wouldn't hesitate to choose BW again. The pool area is spacious and there is a nice big grassy area for the kids to play football or wiffle ball. The rooms were clean and spacious and the a/c was cold. The staff was helpful and the breakfast area was clean and roomy. Breakfast fare was the usual but well presented and kept stocked. Great job on the renovations and thank you for a great stay.

"Nice stay!"

5
03/05/2017

Will be going back! The swimming area was nice for the kids to play.... just a bit noisy. Rooms are were nice, and staff was friendly. We will be going back to our he area in a couple of months and plan to stay there again.

"Baseball Trip"

4
24/04/2017

I personally thought that Kelly at the front desk did a great job accommodating our baseball team. She's a bit tough on the outside but had a big heart. Rooms were fine...it's not the Ritz Carlton. Small bathrooms but got the job done otherwise for myself and two kids. Very close Lentz Fields.

"Baseball"

5
18/04/2017

Our grandson goes to college at MacMurray and plays baseball. When we need to spend the night we always stay at Best Western. The rooms are always clean. Staff is very friendly and accommodating. Breakfast is always restocked we will be back in May

"Softball trip"

4
26/03/2017

Prices were increased due to to Lenz Field Tournament. Bathroom was small. But overall a nice hotel. Breakfast area is a little small when there are events going on. Not much room to sit and eat. This is not our second time staying.

"Horrible"

1
20/03/2017

Will never stay there again, staff is rude, they let guest be loud all night long and beds are horrible to sleep on! Also if there is a gas leak everyone on the 1st floor is dead! CO2 detectors are up by the ceiling! Horrible!!!!

"Comfortable and friendly"

4
17/03/2017

This was a very adequate hotel that had fantastic wifi, comfy beds, a nice pool, and super friendly staff. My kids really had a blast swimming. Breakfast was a just okay, but it was overall a good experience.

"Very decent experience. Would recommend for someone looking for cheaper rates with good value"

3
05/03/2017

There was a lot of noise next door from other guests not the hotels fault. The breakfast had good choicchoices but bad quality watered down waffle batter microwaved biscuits. The breakfast staff was rude. Beds were a little uncomfortable however overall room was clean amenities were great pool hot tub and sauna were well taken care of. The rest of tje staff was super friendly. I think they should offer somewhere for smokers to smoke somewhere warm/Cool and dry there were some older guests having a hard time. I would go back as long as rates stay comparable.

"No problems"

5
26/02/2017

The desk clerk was friendly and our room was clean. The breakfast provided had great choices and they kept the serving dishes full. No problems at all. We would not hesitate to stay here again if passing through.

"Satisfied"

5
01/11/2016

Me and part of my family travel to this location to atendded a funeral...And stay at the Best western in jacksonville illinois for a week.. And went inn for a big and cozy hotel room that was very clean and updated outside as well in the inside.. very glad we choose this hotel. Very helpful personal.. One person in special that made us feel super welcome every day of our stay was the front desk receptionist Maria..Always very attentive to our needs and always with a great smile for us.. keep up the good work!!! Over all very satisfied with our stay in jacksonvile.. We definitely come by to stay again.. Thank u

"Great place to stay"

4
22/10/2016

My husband and I have stayed here for 3 weeks. We were here on business. The breakfast was better than usual with biscuits and gravy, eggs, sausage patties, cold as well as hot cereal, orange juice, apple juice, apples and bananas, donuts, bagels, and waffles. My only complaint about the breakfast is that everyday it is the same. One big plus was that they serve the breakfast from 5:30-9:30 which worked well for my husband's work schedule. The king bed rooms were nice and roomy, the 2 queen rooms were more crowded since more furniture and same room size. There is an office chair that does recline and a cushioned red chair without an ottoman and doesn't recline. The hot tub and indoor pool was a nice place to go after a hard day of work. There was also a sauna but we never tested it out. The fitness room included a treadmill, weight machine, exercise bike, and stepper. There are tons of stores, restaurants, and a park with a walking path very close to this motel--including a Walmart. The office staff was always cordial and helpful. This is a non-smoking motel so all rooms smelled fresh. Every room came with a microwave and refrigerator. It would have been nice if the fridge had a small freezer with it for my husband's ice pack for his brown bag lunch.

"Reunion"

4
10/10/2016

We were satisfied except the rate was higher than the one we stayed in in Branson, Mo. also the last the breakfast items, eggs, sausage and gravy was cold. Which was very disappointing otherwise it was satisfactory. \\

"Best Western - Jacksonville, IL"

4
27/09/2016

We had a family reunion in the area and the folks at Best Western were very accommodating to our needs to gather either in the lobby or the breakfast room. Beds and pillows were very comfortable for a good night's sleep.

"Eh!"

3
29/08/2016

Very musty odor throughout the hotel, so they must have a leak somewhere, they did have a dehumidifier in the hallway. Breakfast was ok, served same thing everyday. Internet was not very good. Parking wasn't the best, when semi's park behind your vehicle.

"Great staff - substandard quality"

2
25/08/2016

We are on a month long trip, staying in family owned motels. We decided to splurge for a night and booked a room in Jacksonville Illinois at a chain motel, paying $20 more than we had for any other. What the other 10 (the 30 day trip is now 1/3 of the way through) and this one had in common: 1) clean room; 2) warm and helpful staff; 3) excellent air conditioning; 4) soap, shampoo and conditioner Why we were disappointed with the much higher price yet lesser service: 1) all had tv's but this one pixelated and sometimes just faded away; 2) all had refrigerators but this one was barely cold and had no freezer for our ice pads; 3) all had secure internet but this one. While none of these things would ordinarily be disappointing, we could have looked for a family owned motel here and saved $20 - $30 dollars.

"Hot tea is available"

5
07/08/2016

I felt safe and secure and look forward to visiting again. I was pleasantly surprised that the receptionist would make hot water for me so I could have a badly needed cup of tea. It was such a nice pick me up.

"Good Value"

4
26/07/2016

Friendly, helpful staff Breakfast has a good variety, Yogurt, Cereal, apple Juice, orange Juice, Hard boiled eggs, sausage, eggs,waffle, (you make yourself), donuts, bagels, english muffins, Very good Coffee,Bagels, biscuits. Tables are always clean.

"Affordable, and comfortable"

4
25/07/2016

We stay at this hotel every time we visit my family in Jacksonville, IL I like the friendly workers and the inside pool when we visit in the winter. The Hotel is affordable and very nice. it is also in a great location and convenient for our needs.

"The right place"

5
23/07/2016

We stayed here for over one week on two separate occasions. The staff was dynamite! Kelly was so helpful and courteous. One time they were under construction so some things were annoying but it seemed the staff went out of their way to make us comfortable. We will for sure stay here again if we return. Now everything has been remodeled and the hotel looks and feels new!

"Comfortable stay on July 4th"

4
06/07/2016

This hotel, though an older building, has been recently renovated and redecorated. Upon arrival, Kelly greeted me with a smile, offered a choice of room location, answered my questions, and was a pleasure to talk to. When I was checking out, Patty was equally helpful and asked that we come back soon. The gentleman who was responsible for the breakfast area was very attentive to the needs of all the guests.

"DO NOT STAY!!!!"

1
29/06/2016

Rooms are filthy and customer service was non-existant! If you can stay somewhere else I encourage you too! Locks do not work and staff is less than enthusiastic about helping to remedy even the smallest of security concerns. If you have children stay somewhere else for sure!

"Excellent Value, Clean"

5
20/06/2016

Stayed 2 nights for baseball tournament. Clean rooms, good value, good free breakfast and free internet. Hotel staff friendly and efficient especially breakfast attendant. Pool area clean and comfortable with tables, chairs and hot tub. 2nd floor suite room has balcony that overlooks pool area. Convenient central location, only 6 minutes from Lentz Fields.

"My previous visit was SOOOOOOOOO much nicer"

2
13/06/2016

I visited this hotel last year and was so impressed with the comfort of rooms and warmth of pool. This time however, the hallways were choked with cigarette repeatedly and the response of the front desk staff was to spray air freshener, not confront the culprit(s). Further the pool was extremely cold, the hot tub barely warm. Even the quality of the breakfast had dropped considerably.

Front_Desk_Staff1709, Front Office Manager at BEST WESTERN Jacksonville Inn, responded to this review
Dear Lynden S On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at . 217-245-4500 Sincerely, Patti Eldridge 14203 Property BEST WESTERN Jacksonville Inn

"Very nice stay"

4
31/05/2016

This BW met or exceeded all of my expectations for this hotel category and price range. Staff was friendly and helpful. Housekeeping did a nice refresh of the room every morning. One item to note, the decaf coffee was either cold or empty each morning in the breakfast area. With that said, they did promptly brew fresh coffee when I brought it to their attention. Pool area was very nice and clean. There was some foot noise from children heard on upper floor and noise from the room next door (we had one of the rooms that adjoined, but were not actually sharing with another party). The adjoining rooms need some work to better insulate the sound through the doors.

"I would stay here again"

5
16/05/2016

I found the rooms are clean and comfortable. The staff is excellent. I loved the hot breakfast, waffles, fruit, eggs, yogurt, rolls, great coffee, juice, cereal and rolls. My kids loved the breakfast. And the pool and hot tub were very clean and well cared for.

"One Night stay"

4
03/05/2016

Stopped at this facility while in town visiting friends and always look for a BW when i can. This is average to above average, staff was somewhat helpful as my room was not ready but did make an adjustment to get me into a different room. The motel was full of young families with lots of kids so it was noisy that night but you will have that with kids. Rooms were clean and beds very comfortable. Breakfast was a typical free continental breakfast.

"Friendly Staff"

3
28/04/2016

The on-line reservation system switched dates on me and I didn't realize it until I tried to check in and they couldn't find my reservation. The lady at the front desk, possibly picking up on my confusion and harried look, was very accommodating and was able to place me in a room anyway.

"Trip Problems"

5
25/04/2016

My husband made the reservations through American Express and there was a mix up and somehow we had one room for one night and one room for two nights. We only needed the one night for two nights. At check-in the clerk caught and tried to get it fixed . the next morning Patti the manager did everything she could think of and helped us to get the right numbers to call. When we got home we finally got it fixed. Thank You Patt;y.

"BARGAIN IN JACKSONVILLE"

4
12/04/2016

I researched many motels in Jacksonville before I chose this one. I counted on the aggregate of positive reviews in addition to price, and the Best Western is a real winner. It was a stone's throw away from my destination (Illinois College), and the room was exactly the right size, with only one bed, as requested. And what looked to be a brand new and spacious bathroom. The room also had a frig, microwave and coffee service. The breakfast room was bright and cheery, with a full selection of breakfast choices and great coffee. A great start for the long drive back home. The only minor negative was soundproofing -- I could easily hear the romping of children up and down the hall, but that was in the daytime, and happily not a problem at night. But I was able to hear the alarms from the rooms on either side of me, much earlier than I would have chosen to get up.

"Worth the Stay"

4
12/03/2016

I stayed for 4 nights. The room quality exceeded my expectations. The only small issue I had is that the staff could dress in their own clothes, no type of uniforms, so it was difficult to tell who was employed at the hotel and who was a guest. Otherwise, I was very pleased with the value and my stay.

"Content"

4
24/02/2016

Room was fine; clean, right temperature, good pillows. Breakfast was okay but the biscuits were cold, there was a waffle machine but there was no batter. Customer Service was nice, the guy who received when we arrive was nice, asked if WiFi was needed, provided userID/password. We got there at 10PM and he offered to leave the pool open a little longer, we declined because we were tired from the drive but it was nice of him to offer.

"Always nice"

5
01/02/2016

This is the second time we have stayed at this hotel in Jacksonville and it is always a nice clean place to stay and you can't beat the price. We plan on staying there every time we visit our son at Illinois college.

"Nice renovation, great staff"

4
18/01/2016

This motel meets my expectations for a standard motel. The room was clean and nicely decorated. The fridge and heater were quiet, so did not disturb my sleep (or freeze my soda- a pet peave of mine). The staff was friendly and accommodating. The bed was comfortable, and the nightstand and desk lamps had plugs to charge phones and electronics. It appears that a number of my fellow travelers were utility or construction workers from out of state being housed at the Best Western by their employers. Everyone was pleasant and quiet, and as a woman traveling solo I felt safe. Food and shopping is within a block or two. It's not a resort, but a good place to stop and sleep.

"Clean hotel, gret value!"

5
12/01/2016

This hotel is recently updated. Rooms are clean, WiFi works and the room has a fridge and microwave. Pool and sauna were very nice, and breakfast had a good variety of food. We only stayed one night but I was impressed by this hotel.

"Great Value"

5
12/12/2015

Nice rooms, everything was clean. Comfortable beds and a good nights sleep! Breakfast was good. Internet service was easy to use and was fast. No problems. Easy to park and easy to find! Wake up call worked as expected, unlike some places I have stayed that cost a lot more. Great Value!

"Great stay for the price"

4
10/11/2015

I have traveled for business for 15 years and was concerned about a place at this price. I am pleasantly surprised with the cleanliness and comfort for a budget priced hotel. It is not the Hilton but for the basic place to spend a night or 2 it is more than acceptable. The location is close to food and shopping areas and things have been quit. I haven't had time to clock the pool or fitness areas, but from what I have seen they appear to be well maintained.

"Pet friendly and more"

5
04/11/2015

Everything looked shiny and new. The room was comfortable, hot breakfast good, staff friendly and helpful and the elevator terrific! The pool looked inviting, though we didn't use it. The pet charge was minimal, $10, and there was a good grassy area to walk him in. We would go out of our way to stay here again.

"Many nice surprises"

4
28/10/2015

I spend a lot of time in small towns in Central Illinois and look for places with a good pool as my number one. This one was bathtub warm and just big enough for an enjoyable workout. The hotel was recently renovated. Rooms now have all new furnishings and one king bed, not two which means really nice floor space and not as crowded feeling as so many rooms with two kings. Who ever started that anyway? Most business travelers travel alone. When couples travel I would assume they sleep in the same bed. The bed is the reason for the rating. If it were not hard as concrete, I would have given this place an 'excellent' but this has to be the hardest mattress I have every experienced. If you like that sort of thing, this is the place for you.

"An enjoyable stay"

5
28/09/2015

The staff was great, pool was great. Hot tub and sauna were great, Breakfast was good and room was clean and comfortable. They are extremely pet friendly, my dog loved the room. I was surprised at all of the interesting places to see and things to do in the area. We will definitely be going back to spend more time.

"WOW!!"

5
15/09/2015

My wife and stayed here while visiting our son who attends Illinois College, This Hotel is close to campus, VERY clean, Very comfortable, and almost half the price of most of the other Hotels in Jacksonville. We plan to stay there every time we visit him from now on.

"I love their swimming pool"

5
07/09/2015

This best Western is a very nice little hotel. The rooms are very clean and the people they are very friendly. But the pool area is very nice they got a nice clean little hot tub and the pool was a delight. But what I like about this hotel the most is that they except small dogs that is a big plus for me. So if you are looking for real nice hotel in Jacksonville Illinois I would definitely recommend this hotel

"Great Place!"

5
01/09/2015

We were allowed to check into our room at 2 p.m.! The ladies working the desk were extremely nice and accommodating. They have a pool and hot tub inside. It was very quiet. The rooms are CLEAN. Beds are comfortable. We checked out before the free breakfast was served but the ladies allowed us to grab some fruit and yogurt for the road.

"Happy guest"

5
17/08/2015

Hi ,I stayed at Best Western hotel with my son for one night, to bring my oldest son to Illinois college in Jacksonville, the room was very clean ,the staff was very nice, the bed so comfortable ,and breakfast was very good, I will always stay at Best Western hotel every time I visit my son.