Welcome to our Best Western Plus Jackson/Cape Girardeau hotel in Jackson, Missouri. Our hotel is located just off I-55 at Exit 99. This hotel offers 80 rooms including 9 suites. Whether you're traveling for business or a leisure stay, our Jackson, Missouri hotel provides premium guest amenities and excellent service. Our hotel offers 100% smoke free guest rooms and facilities, a heated indoor pool for relaxation, a fitness center, free high-speed Wi-Fi. Guest room amenities include a flat screen LED TV, microwave and a refrigerator. We also offer a conference room tailored to meet your business needs. We are just a few minutes away from Downtown Jackson and Downtown Cape Girardeau. Jackson is a city located within Cape Girardeau County, Missouri. Don't forget to stop by for our complimentary full hot breakfast bar every morning to start your day. We look forward to your visit.
Best Western Plus
This hotel was amazing! It was so clean and the staff was amazing! Our room was very clean. We did not eat breakfast but it did smell amazing! The location was perfect for what we needed. I highly recommend staying at this hotel.
beware if you are staying with sports team there is no place to hang out. the price is good at negotiated rates but it is just a place to sleep nothing extra and breakfast is very minimal selection. overall fair
When we arrived at the hotel there was a mistake with the booking and 2 King rooms were reserved. The man who checked us in told us it wasn't a problem and said he would cancel one of the rooms. We were charged for both rooms. When I called the hotel to resolve the matter she said there was nothing she could do that she didn't know what we were told but the room couldn't have been cancelled the day of arrival-although that is what we were told. They would not refund for the room we DID NOT STAY IN and didn't offer a comp or anything at all to resolve the matter! WORST CUSTOMER SERVICE EVER!-ALSO new property but pool was broken and couldn't swim-main reason we booked there since we were with baseball team! Based on customer service I'd guess it was a lie and they didn't want the kids in the pool!
Always a good stay at this location! It is clean, new, well maintained & the staff is pretty good too. The breakfast is usually good & stocked well. The pool is decent size & it has easy access off the freeway.
The BW in Jackson ,Mo is probably the nicest BW I've ever stayed at.It is fairly new and being well maintained.We got a 2 queen room and it was very nice.Spacious,super clean well lit and everything worked.The tv had lots of channels and the picture was great.What I liked most was the lighted bathroom mirror.(I need to get one of these for my house!) There was also a light over the shower/tub area as well as a sturdy grab bar. The breakfast was standard hotel breakfast but they did have Chobani yogurt which was a plus for me.There is a pool which we did not use but looked clean and well maintained.All in all,this is a really nice property,the staff were all pleasant and helpful and I would recommend this hotel.
The front desk staff acted like they didn't even want us anywhere near the common areas, it was ridiculous!! Turned the lights off on us by the lobby when we were trying to eat (at like 7:30pm) and put “out of order” signs on lobby bathrooms, fitness room, and pool. I consider the use of those areas part of my room rate, and a necessity when traveling with others! Terrible experience.
Hotel lobby and rooms were very clean spacious and we most certainly will plan on staying at this hotel again next year when we are in the area. The swimming pool was clean and didn't smell like it was full of chemicals. The water was clear and at a comfortable temperature.
The location was perfect for a party I was attending in the area and the hotel looked very new and clean. I was so excited after checking in and seeing my room thinking it was going to be a great time. Problem #1: I stepped out to grab some dinner to eat in my room and jumped out of my seat when the heater came on. THE NOISE WAS SO LOUD I THOUGHT SOMEONE STARTED A CHAINSAW IN MY ROOM!!! Luckily, I prefer to sleep on the cool side, so I turned down the thermostat and started to get ready for the party. Problem #2: There was NO full size mirror in the room at all. The mounting brackets were there in the wall but no mirror. I had to put on my party dress using the bathroom mirror that only shows the waist up. Problem #3: I like to use the stairwell when possible for the exercise and that fact that I don't entirely trust elevators. When exiting through the fire door in the stairwell, I noticed that there was no closer and no latch. I had to push the door closed and it wasn't entirely closed/locked. I felt this was a significant safety issue. Problem #4 (an extension of #1): After returning to the room late and very tired, I was looking forward to a good night's sleep. Well, that did NOT happen when the heater kept coming on and waking me up. I always wear ear plugs while sleeping and travel with a small "cover noise" machine. Neither were any match for this loud heater!!! After being awakened twice, I turned off the unit entirely. Guess what -- didn't help at all!! This loud unit continued to come on several times still loud as ever!!! Problem #5: The breakfast was lacking and the sausage patties looked to be not cooked at all. I was too scared to eat them. I ended up having to buy breakfast elsewhere. I will not stay here again until management responds to my issues and assures me that the issues have been resolved.
Super clean, friendly and helpful staff. Compared to the other (super close hotel), this one was immaculate and well managed. A nice surprise. Good breakfast, comfortable bed. Very new. Clean, clean, clean.
The owner is a coward, and hid in the office rather than answer my questions or try to help me. They made my 5 year old grand daughter cry on her birthday, and wouldn't speak to me about refunding my money. The front desk clerk's answer for everything was "I'm sorry, I don't know". I stay in hotels all over the country, and this was by far the worst experience I've ever had at one.
This hotel is extremely well-run. Rooms and common areas are exceptionally clean. Service was fantastic. I travel often and sleep poorly. This stay was not only allowed me a good night's sleep, it restored my faith in the Best Western brand. Highly recommend.
We chose this after our AirBnb canceled a few weeks prior. We were traveling from Michigan and other family from Louisiana. What a wonderful hotel! The accommodations were clean, fresh & new. The staff was welcoming and friendly. The only disappointment was the fact the indoor pool was closed not due to Covid, but due to needing the heater repaired. We still had a wonderful time playing cards & games in the breakfast room. Highly recommend this gem!
We loved our stay here. I felt like I was in a luxury hotel but honestly this place is a steal at the price they charge. The rooms are beautiful and clean. Very high quality hotel and nice clerk at check in too. Breakfast was good as well.I'd stay here again for sure, I'd go out of my way to stay in fact,
This was our first visit to a Best Western, We had a great experience at this hotel. Would definitely stay again. The hotel was very clean and the staff were extremely helpful, caring and kind. Check in and check out went smoothly,
Hotel is nice. Our room was on the 4th floor right by the elevator but we didn't hear it all. Our room was a great size! Bed was comfy! Front desk person was very nice. The only negative was breakfast...not much choice. Would definitely stay here again
I thought the hotel was new when I walked in. The gentleman at the front desk was very courteous. The room was wonderful. It was very clean, comfortable chair and ottoman to relax in and the bed was great! I understand the problems with breakfast in hotels during this time, so I was not disappointed. I would definitely stay here if passing through again!
Everyone of the staff that I happened to pass by or meet were quick with a smile and a nice greeting. When I checked out I had a small problem with my card and the Manager was tremendously helpful, quick, friendly, and very engaging. It's hard to imagine a better experience.
Fantastic property, great decor and layout. For a property that's been open a year or more it shows almost zero signs of wear. Aside from the modified "breakfast" due to COVID it was a fantastic stay.
Nice hotel. The bed was comfortable. The rooms were clean. The location was convenient because we were in town for a basketball tournament. I would most definitely stay again. The only bad thing I have to say is they wouldn't allow late checkouts on the weekend. I coach a basketball team and we booked 7 rooms. Overall we had a great experience.
As I drove up it was a nice modern looking building with nice landscaping and even had ev plug. (Not that I have one yet). When I walked in to the lobby I was greeted with a smile and a friendly greeting. The lobby was clean organized and ready for the continental breakfast. I will have to say it had a great color scheme and beautiful furniture. The room was equally well designed and spacious. Everything was clean and well maintained. Don't pass up the great stay at a great price.
The hotel exceeded our expectations. The hotel smelled new. The lobby, room and pool were very clean! The staff was friendly and helpful when locating destination in the town. I will definitely be back to this hotel if we travel in the area again.
Everything was a delight from the check in to the wonderful spacious room. I was completely satisfied. The staff was friendly and eager to assist me. I had certain preferences and they fulfilled them all.
I and a family member had an extra $30 pr night over charge for 2 nights. We asked other family members and strangers checking out at the front desk what they were charged. The front desk simply said we would have to speak with the manager whom is not there. I have sense called twice unable to reach a manager. I guess thats the plus in Best Western Plus.
Parking lot was full had to park around the BACK OF THE HOTEL AT 11:30 with VERY LITTLE LIGHTING. Back entrances were CLOSED. Was told room had a safe wrong it did NOT. Was told full breakfast wrong only served crap food ie., donuts,muffins,frozen waffles, ZERO PROTEIN. Air did not work in room, could hear people next door yelling.
Hotel is very clean. friendly staff. Bedrooms are nice and big, bed and pillows comfortable. Good water pressure in shower. Breakfast had waffles, coffee, fruit. Easy check In and out. Quiet hours after 10pm which is nice
Our entire group that attended a wedding this weekend in Jackson had trouble with this hotel. Several rooms were cancelled without our knowledge and then they were full and unable to rebook some of us. The way they treated their guests was unacceptable. The lady at the front desk was also extremely rude.
I chose this hotel as it was the closest one available to the house we are purchasing and I knew nothing of the area. I felt very fortunate to have happened upon such nice accommodations and will be staying there when we close on the property.
Booked this hotel to attend a volleyball tournament across the street. Location was ideal and the closest to the Sportsplex. Very clean. Beds and pillows very comfy. Rooms were spacious and quite comfortable. The only minor negative was the breakfast... which I'm assuming the lack of hot items is due to covid. But, there was cereal, muffins, donuts etc. We would stay here again.
Clean and newer hotel. Plenty of parking. Many restaurants nearby. Larger rooms and bathrooms. Staff was pleasant. Breakfast was limited due to COVID-19. I think a hot breakfast could still have been offered or a gift card to a nearby restaurant for a warm breakfast.
Was in a room with heater making horrible noise and not working all night in negative temperatures. Talked to front desk and was told nothing they could do until manager arrive. The issue was never resolved. Very rude staff.
This was a great stay. The room was very clean and comfortable, and the staff was friendly and helpful. Breakfast was modified because of COVID, but there was a nice array of prepackaged donuts and other types of breakfasty/snacky foods. Coffee was great.
My grandson played an evening game and had to play another one at 8:55 am. It was getting reaal foggy so I didn't want to drive 80 miles then turn around and do it in the morning so I stayed the night. The hotel was excellent. I can't complain about anything. I have always liked BW and I wasn't disappointed. Excellent stay!
i was passing by and it was late night, i took the jackson, MO exit to find the hotel and i noticed there is new hotel Best Western Plus. I really enjoyed my stay with the hotel very quiet during night so, i was able to get good night sleep., i also want to mention hotel was very clean , staff was very friendly.
We had a very enjoyable experience. The hotel was very clean, the staff friendly and the room was well furnished for our family of 4 stay. The beds were amazing! We were in town for a basketball tournament and the guest service laundry room came in handy for a stinky uniform. Location was perfect to get to the Sportsplex quickly and for dining and shopping. We will def be back!
Very pleasant staff. They allowed us to check in early so that we could get ready for an early afternoon engagement. This will be our go-to hotel every time we are in this area. Although you can easily see the Interstate, we never heard any traffic noise. Breakfast area was clean and well-stocked.
comfortsuitesjackson, Hotel Manager at Comfort Suites Jackson/Cape Girardeau, responded to this review
Hello Guest, Thank you for that amazing stay and comments. We are happy to learn that you liked the rooms, cleanliness, and breakfast. It is nice to know that you had a nice experience. It is our privilege to have guests like you. We await your next visit. Sincerely, Hotel Manager.
Found this place on Priceline. It was the first place to come up closest to our location driving on I-55. Customer reviews were very good so we booked it for the night. Staff was friendly. Everything was clean and in good condition. The heat worked. The elevator worked. The plumbing worked. The coffee maker worked. The lights worked. The door lock worked. The TV worked. The wi-fi worked. Overall I was very pleased. I couldn't say the same for too many other places I have paid much more for. We arrived late and slept in so we missed breakfast but their coffee was good.
comfortsuitesjackson, Webmaster at Comfort Suites Jackson/Cape Girardeau, responded to this review
Dear Guest, Thank you so much for taking the time once again to tell us about your wonderful experience with us. We are so encouraged to do good always for our guests. My team is really appreciative of your generous compliments about our work, amenities, and service. We are glad you enjoy to stay with us and we hope to see you again. Sincerely, Hotel Manager
Been here before. Location: Great Access: Easy Check in: quick and easy Service: Prompt and knowledgeable Very nice and helpful Room: very comfortable and well equipped for my stay 2 small problems: Bathtub drain - slow Air Conditioning - good till you close the curtains, then it blocks the air If I am back in the area I'll stay again.
Hotel is well-lit, has plenty of parking and has easy interstate access. Several places to eat and shop nearby. Good and ample breakfast and other amenities. Staff were great. Only downside was that the indoor pool; the water was never really warm enough to enjoy it. All in all, a great stay.
Super friendly front desk staff. Clean rooms and good breakfast. I would go back and visit if I needed to stay in the area again. Did not use the pool or the workout facility but they both looked clean.
Wherever Life Takes You, Best Western Is There®
Each Best Western® branded hotel is independently owned and operated.