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Kingsmills Hotel, Inverness

Culcabock Road, IV2 3LP, Inverness, Great Britain - See on a map
Kingsmills Hotel - Cocoon King room with king bed The Kingsmills Hotel is ideally located in the center of Inverness. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Kingsmills Hotel is a 4-star hotel in Inverness with a rich and diverse heritage dating back to the 18th century. Complete with spa and conference facilities, it is the perfect retreat for leisure holidays and corporate events, and a world-class destination in its own right. Our hotel rooms combine the perfect mix of classic and contemporary features. With six unique room types – all designed with your comfort and relaxation in mind. We've raised the bar in luxurious, stylish Inverness accommodation. Our Patio Rooms open out onto our beautiful, picturesque gardens. While our Luxury Rooms provide an elegant setting for a truly luxurious Highland retreat. Dedicated to providing exceptional customer service, we're proud to host Inverness’ best stocked Whisky Bar. As well as two outstanding eateries – the Inglis Restaurant and the Conservatory Restaurant. Combining the freshest local produce with traditional and contemporary ingredients, the Kingsmills Hotel creates an eclectic mix of Scottish and International cuisine. Our sumptuous restaurants and traditional hospitality set us apart from other hotels in Inverness. Like all great hotels in Inverness, the Kingsmills Hotel provides the perfect combination of rest and relaxation in our rejuvenating spa facilities. With our very own indoor pool to hand, as well as a fully equipped gym. There's never been a better time to indulge in deep rest and relaxation. Equipped with the very best in R&R, our luxurious spa and specially trained therapists and masseuses are dedicated to ensuring your health and well-being. With a vast variety of spa packages, such as natural Italian therapies, there's something for even the most seasoned spa-goer. With a business built on hospitality and warmth, the Kingsmills Hotel is undoubtedly one of the best hotels in Inverness. The premier destination for guests from all walks of life.

WorldHotels Elite

Kingsmills Hotel




Hotel advantages

  • Restaurant
  • Spa
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Steam bath
    Steam bath
  • Massage services
    Massage services
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Guest reviews

In partnership with tripadvisor fr
Travelers Choice 2022
based on 2847 guest reviews
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Sleep Quality

"Amazing customer service"

sarahf123456789, Kent, United Kingdom 18/05/2022

I arrived at the hotel, having just completed the last leg of the 'Great Glen Way'. Typical of the Highlands, it had rained hard all day and I was completely soaked through. I made a puddle at reception desk. The hotel didn't look like they receive many long distance walkers however they couldn't have been more accommodating. Being a solo traveller I probably had more needs than many: "Emily" looked after me so well, her customer service skills are outstanding. Being exhausted I ordered room service dinner: the service charge is a little OTT at £8.50 but the food was piping hot and delicious, as good as I would expect from a restaurant meal. The hotel is vast and 3 coach loads arrived as I was leaving, but the service was not diminished as a result.

"Baby shower"

User 17/05/2022

The kingsmills hotel couldn't of been any more helpful when I was organising my sisters baby shower. Due to covid we had to reschedule and they were very understanding and managed to fit us in at a later date. On the day the members of staff were so helpful and the afternoon tea was delicious. Highly recommend! Thanks again

"Wedding April 2022- Our day was so special!!"

User 09/05/2022

I cannot recommend the Kingsmills Hotel highly enough. My now husband and I were delighted with how special the team made our day. From start to finish the organisation, attention to detail and friendliness of the team were faultless. Our family and friends had a fantastic time and all have said they will definitely be back. The wedding packages are superb and the team are so attentive. The Kingsmills is so special to us. If you are thinking of getting married in Inverness- the Kingsmills Hotel won't disappoint. Mrs Gallagher xx

"Nicest hotel staff I have ever met."

VivaLaVida98101, Friday Harbor, Washington 08/05/2022

I don't believe I have ever met nicer hotel staff than we had at this hotel. Every question we had was answered with a polite smile and they suggested many fun things to do with the kids. Their dining recommendations were wonderful. The hotel itself is very pretty with a lot of charm and light. Our rooms were adjoining and were exceptionally clean and well stocked. Ours beds were very comfortable. I was celebrating my birthday and they even brought a special birthday dessert (gluten free!) to our table at breakfast.

"Evening Meal"

TurbanCrumb, Brentwood, United Kingdom 07/05/2022

The food standard selection on the menu and service was of the highest standard. The 3year old with allergies was catered for off menu and ww had a wonderful time. We can highly recommend this hotel and we will return.

"Kingsmills: an excellent hotel."

User 03/05/2022

We were at Kingsmills Hotel for a wedding. It's an impressive building as you drive towards it. Once inside, it is spacious and clean and the staff are all really friendly and efficient. The rooms are large and comfortable. Our bathroom was lovely with a separate bath and shower. The only thing I could have done with, was a full length mirror. If there was one in the room I didn't see it.

"Fundraising Afternoon Tea"

Elma M, Inverness, United Kingdom 02/05/2022

I work for a charity as Area Fundraising Manager, and we held a fundraising Afternoon Tea on 28th April 2022 at the hotel. The staff could not do enough for us. Nothing was too much trouble. They were all easy to deal with and very attentive. The food for the afternoon tea was lovely. On our event review everyone commented on how good it was. The only negative was parking. The hotel was busy, making it difficult to park. I would, however, hold another event there again but look at arranging extra parking elsewhere. such as the near by bowling club.

"Best Hotel in Inverness"

MartinWilliamSim, New Cumnock, United Kingdom 01/05/2022

I work regularly in Inverness I also have family in the area and have stayed at various hotels in the city. When booking for leisure I always book the Kingsmill as it is by far the best option, always the best night sleep I get when working away from home and the dinner is superb. Highly recommended.

"Very practical"

clares460, Maidstone, United Kingdom 30/04/2022

We had a bungalow room which was very modern and had its own little patio looking on to a grass area, and very quiet. Impressed with this, big modern walk in shower, good amenities in the bathroom and bedroom, Staff pleasant, my husbands meal being fish and chips was disappointing but I had the pork sweet cheeks which was nice. The restaurant was in the conservatory nice and light. The buffet breakfast was not great. When booking out I had been charged a bar bill of bottle of white wine and 2x jack daniels, which was not ours, as we had a coke and tonic water, the reception showed us the receipt of which our room number had been put down and a signature not ours. I am of the view that a guest had either put the wrong room number or done deliberately so someone else paid the drinks bill!!! The manager removed it and didn't charge me for my evening meal.

Craig Ewan, Other at Kingsmills Hotel Inverness, responded to this review
I am glad you enjoyed one of our "Garden" rooms. They are beautiful, large relaxing very quiet with double sized walk in showers. The patio areas outside the Garden rooms are very popular, for enjoying a pre-dinner drink or just relaxing in our large garden. Apologies you had a in issue with your billing and one of your main meals, this is not our usual high standard. I am delighted our manager on duty sorted this issue for you at the time. I do hope to welcome you back again in the future. Kind Regards Craig Ewan Operations Manager

"Another superb return visit"

User 27/04/2022

From arriving at reception to leaving our stay was perfection. The staff were all welcoming, friendly and informative. The room was spotless and luxurious, bed was very comfortable, modern bathroom with shower and bath. Super cosy bathrobes. Breakfast was a full plate, freshly prepared, locally sourced and served with a smile, certainly set us up for the day. The whisky bar and restaurant offer a wide variety of food and drinks, a great place to relax and enjoy. The location is ideal, easy to find, within walking distance to the city centre and perfect for exploring the highlands. I visit Inverness regularly, usually on my own, this is always my first choice of hotel.

Craig Ewan, Other at Kingsmills Hotel Inverness, responded to this review
Thank you so much for your positive guest review. Delighted you had another superb stay and enjoy all the facilities at Kingsmills. It is great to have the hotel buzzing again and seeing so many regular guests returning. Look forward to welcoming you back on your next visit weather it is for work or leisure. Kind Regards Craig Ewan Operations Director

"Regal stay, but a little out of the way"

Colo_Traveler05, Littleton, Colorado 26/04/2022

We stayed at the Kingsmill's for three days this month. As has been noted in other reviews, it is not in the city center and that is either really good or really bad depending upon whether or not you have transportation. We didn't as we arrived by train. The cab service was hit or miss and we were never comfortable on walking to the city center. However, the hotel was just grand. After spending time in Glasgow and Edinburgh, it was nice to have a large room with a nice bath. The rainfall showerhead was wonderful and the room was very clean. The bed was huge and comfy. The meals were all quite good. Our package included dinner on our first night in the Conservatory and it was perfect. Both the buffet breakfast and the menu breakfast were tasty and substantial. All of the staff couldn't have been nicer. We loved the grounds and especially the view of the next door golf course from our little balcony. All-in-all, a wonderful experience and one will will always remember.

Craig Ewan, Other at Kingsmills Hotel Inverness, responded to this review
Dear Guest, Thank you for your guest review. I am delighted you really enjoyed the hotel facilities and made the most of the three night stay. Kingsmills is a wonderful hotel spread out over 4 acres, which you would never get in a city centre hotel. We also have a wonderful team who work very hard to try and deliver every guest expectation. I do hope to welcome you back again, if visiting Inverness Kind Regards Craig Ewan Operations Director


Maureen M, Aberdeen, United Kingdom 25/04/2022

Myself and my wife have been fortunate to have stayed in numerous hotels in the world and have had great service but the service,friendliness, prompt, efficient and personal service we received was above and beyond what was expected We stayed in the Kingsmills club rooms in Inverness and from the moment we stepped in the welcome was excellent from Pamela the receptionist this level of service carried on throughout the hotel staff Nicola in the lounge again showed personal interest and made us feel very welcome I could go on and on about the standards we received from all the staff in all departments from the Spa to the dining room The room was spotless clean and the view on to the golf course was exceptionally The meals were of the highest quality and could not be faulted It just shows that the management team have exceeded the standards on how to employ staff as it showed in their procedures as how to employ the correct staff and the training that they receive I am certainly looking forward to our next visit to Inverness and the Kingsmills hotel Well done and keep up the great work

Craig Ewan, Other at Kingsmills Hotel Inverness, responded to this review
Thank you so much for your detailed guest review. We have a wonderful team here at Kingsmills who work so hard and communicate well to deliver great customer experiences. This year is challenging, ensureing we have the correct number of staff, however we have a strong management team who are continualy working hard to keep up with the fantastic demand and daily challenges. Delighted you loved the stay and look forward to welcoming you back. I will ensure your praise is passed on to the team. Kind Regards Craig Ewan Operations Director

"Great customer service from a young Scottish team……."

555gavini, Botley, United Kingdom 25/04/2022

Very comfortable hotel for first visit to Inverness. We stayed in room 22 which was a very good size with terrace seating area outside. The room was very well decorated and whilst some of the furniture was a little worn the en suite and decor was very new and well appointed. Above all what made our stay was the young team of Scottish youngsters who were polite, friendly and delivered fantastic service whether this was Rachel and Emma in the restaurant to Aaran and the bar team. Fab to see an establishment properly train their staff in what excellent customer service looks like……

Craig Ewan, Other at Kingsmills Hotel Inverness, responded to this review
Dear Guest, Delighted you had a great customer experience at Kingsmills and comfortable stay. We do have a fantastic team and our managers are continually working very hard developing our team. I will ensure the young team who you have mentioned recieve your positive comments, they will be delighted they have delivered your expectations. Kind Regards Craig Ewan Operations Director

"Ideally situated for Inverness"

User 23/04/2022

A very well situated hotel that is just 10 minutes stroll to the centre. Our accommodation was a lovely sitting room size. There was a good sized bed, comfortable seats and a good sized table. The wardrobe and storage area could be shut off from the bedroom spaced which helped to minimise any corridor activity. The shower room was well appointed and had a feeling of quality about it. Breakfast was excellent, and the staff were very professional and efficient. A great stay to start our holiday off.

Craig Ewan, Other at Kingsmills Hotel Inverness, responded to this review
Dear Guest, We are delighted Kingsmills Hotel provided the perfect start to your holiday with quality accomodation, great food and fantastic service. Kind Regards Craig Ewan Operations Director

"Nice stay"

robann18, Naples, Florida 20/04/2022

Kingsmills Hotel had a lovely and helpful front desk staff. Unfortunately the hotel was full when we arrived and we were not happy with the room we were given. The staff rectified the situation the following day. The breakfast buffet is ample and the waitstaff are eager to please. Location is close to many sites we had on our list to see. There is a lot of parking spaces. Highly recommend

"Good option in Inverness"

Jun R, Sacramento, California 19/04/2022

The pluses = Parking is abundant and is free; rooms are spacious and well appointed although some furniture look a little dated; breakfast is filling and very good. The only real downside is that it is about a mile outside the city center. So you would need to drive into town or be willing to walk to and from restaurants and shopping. That said, it is an excellent hotel and venue and has excellent spa facilities. If you're ok not being in the middle of town, this is definitely the place for you.

"Never Again!!! Dog kennels as luxury rooms"

Passenger764675, Fraserburgh, United Kingdom 19/04/2022

Stayed here 17 April with my partner and my adult daughter. Booked direct with hotel who offered a Sunday deal on luxury garden rooms . Told they would be next door to each other so happy . Arrived and told to save us from carrying bags a distance it was best to park at back of hotel it would be easier as garden rooms there. Very busy hotel and a lot bigger than their sister hotel 5 star Ness Walk.(which I have stayed in a few times latest being end of March and had great time) Parked up and was surprised how shoddy it looked, and unkept! I could then see their supposed luxury garden rooms in the distance and noticed multiple dogs in these rooms . On entering ours it stunk so bad we didn't even check our other room ! Dog stench! These should be called dog kennels where owners can stay too ! Just awful and my daughter is allergic to dog hair! Dirty net screen hem was the first thing I noticed. Outside area was needing a clean and tidy up too very unkept! Immediately went to reception as no way would we stay in there. We were offered 2 rooms inside the hotel which were cleaner and told the same price . No offer of help with luggage and could feel quite ignored our whole stay. Staff during meal service are very pushed due to such high amount of guests. On checking out a young man asked if everything was okay and when I said we had trouble with our room when we arrived he just brushed it off . Oh really ok ! Defo not for us ! Thought we would try it because stupid me thought their connection to Ness Walk meant a quality break . Never again !

"First class hotel"

Audrey M, Harthill, United Kingdom 18/04/2022

Just home after a two night stay at Kingsmills Hotel Inverness. We had a fantastic time at a first class hotel, first class staff and first class food. The hotel was spotless and the bedroom was great. I would highly recommend it to friends and family. Looking forward to many more visits. Thanks once again.


User 17/04/2022

Reserved a family room for one night. Room was spacious and clean. Spa facilities and bar/restaurant including complimentary breakfast were decent and all the staff could not have been more friendly to make our stay as enjoyable as possible. Would definitely stay again

"Really Enjoyable Stay"

LizMathieson, Kirkcaldy, United Kingdom 14/04/2022

Stayed 2 nights … one at the start and the other at the end of our holiday. We were in the main hotel and then in the spa centre hotel.Both were well appointed rooms. However the spa hotel room was exceptional in size and facilities. Both nights we ate in the Conservatory Restaurant which was exceptional. Would recommend and hope to return in the future.

"Five Star Experience at Kingsmill Hotel"

MrandMrsStephen, Liverpool 14/04/2022

My Husband and I have just had a thoroughly enjoyable and relaxing stay at this gorgeous hotel with our 4 young children. Our room and all the facilities were spacious, clean and very comfortable. The staff were very welcoming and attentive, we have been very well looked after and would recommend this hotel to all.

"Very Disappointed"

User 10/04/2022

My wife and I booked this on a deal before Christmas. It was a present for us both and we liked the idea of staying in a 4 star hotel. We booked a Classic King for 2 nights bed and breakfast. On arrival at the hotel we were asked to walk across to the opposite side of the carpark (laden with our bags) to the annex building which is apparently the Spa resort. This was not easy as my wife has mobility issues and we were not offered any help. We believed that we had booked a room in the main hotel but didn't think there was anything we could do about it at this stage. There was a lot of noise from the road and this went on most of the night as we were close to the Hospital. There were some black marks on one of the pillows and a chocolate chip (presumably for the biscuits provided) stuck to the headboard! Thank goodness it was chocolate! There were also a lot of crumbs under cushions on the sofa. Not the 4 star housekeeping that you would expect! We phoned down to the reception to book dinner for 6.30 but the lady on reception was busy and said she would phone back. By the time we went down for dinner we realised that she had not booked a table for us. We were told that there should be a seat in the Lounge so we went over to the main hotel where no-one had any idea but we did manage to get a seat. The menu in the Lounge was very small but we were not needing anything fancy so we ordered Fish and Chips and a Burger and chips. I have to be honest, for a 4 star establishment the food was terrible! It was a frozen burger pate. I can get a homemade burger at my local pub! The Fish and chips were very poor. The breakfast on the first morning was a buffet. Again, not what I expected from a 4 star. The second morning it was table service which was better. So not really any consistency and a buffet just didn't feel right and again was difficult for my wife with her mobility issues having to get up and down in order to get food. Overall we were very disappointed, especially since we were shoved into the annex building which was totally separate from the main hotel. This was supposed to be a 4 star Christmas present!

Craig Ewan, Other at Kingsmills Hotel Inverness, responded to this review
Dear Guest, I am sincerely sorry that you left the hotel dissapointed this is never our intention. The room you had booked was a classic room in the main hotel, the room you were allocated was a complimentry upgrade to our Kingsclub building. However our reception team should have picked up that you were not wanting the upgrade to the Kingsclub and left you in the main hotel. Unfortunately due to the rules of Traipadvisor I can not post up my mobile number or email address here, however I would like to speak to you about this further. Could I ask you to call the main hotel number and ask for myself or send an email / contact page via our website enquiry forum with your contact details and I will call you or email you directly. I hope to speak to you soon and I apologise again, this is not our usual standard of service. Kind Regards Craig Ewan Operations Director

"Golden wedding anniversary weekend"

User 09/04/2022

We stayed at the hotel for 2 nights on our 50th wedding anniversary. I just want to thank the whole team for making it special. From our welcome , the card in the room and the surprise dessert with a congratulations message hand piped . Every member of the team we met were lovely helpful and all done with genuine friendliness. The room and food were excellent. Thank you very much

"Great stay in the Garden Rooms with the dog."

User 09/04/2022

This is the second time I've stayed here with the dog and it really is great, the staff are very friendly to us and the dog and very helpful. The food is excellent too. We'll definitely be staying at the Kingsmills Hotel again.

"Wow! From start to finish!"

Linda G, Carluke, Scotland, United Kingdom 08/04/2022

Just want to say thank you on our return from a 2 night stay! Our first greeting was with Ruben, absolute gentleman! Lovely young man! Room was stunning, beautiful balcony, soft furnishings lovely too. The cleanliness was impeccable, no complaints whatsoever. Also a shout out to Joni & Erin serving breakfast. Nothing was too much trouble and they went out their way to make sure to stop, and say good morning. Housekeeping staff absolutely smashing too (sorry, we never caught their names) but again, so friendly and nothing too much trouble. Will most certainly return and have already recommended to friends and family. Keep up the good work.

"Nice hotel"

Rangers9, Kirkwall, United Kingdom 08/04/2022

This hotel is an excellent place to stay. The room we were allocated was huge with lots of storage space. Lovely large toilet room and spotless clean. Only slight disappointment was the water pressure was very poor on the hot water tap, not much more than a trickle. The check in staff were very nice as were all the staff we encountered. We had dinner in the restaurant and the food was very good indeed. Breakfast is a buffet style and also very good quality. As I wasn't wearing a mask, the waitress in the morning asked if I was exempt and I told her I was, she then asked if I wanted a sticker to wear so I could be identified. Made me realise how the Jews must have felt during the war. So I politely declined the offer Our first stay at this hotel and I would highly recommend it if you want quality accommodation.

"Review from a disabled point of view"

peediequine, Orkney Islands, United Kingdom 07/04/2022

First to say that the staff were wonderful. All our queries and niggles were answered politely and efficiently. I am in a wheel chair following a stroke 2 years ago and so had requested an accessible bathroom. My review is geared towards the accessability aspect of the hotel. We had a room in the Club wing. Your brochure says it has direct access from the car park, which it does. It does not say that there is a steep slope to get to the car park. By the end of our stay my husband was exhausted pushing the chair up and I felt uneasy when going down the steep slope. I was told there were 2 accessible rooms in the Club wing and 1 in the main hotel. Your brochure talks about 6 rooms. Your website shows a picture of a garden room but we were told there were no accessible bathrooms in that wing. The bedroom was not always disabled friendly The sofa was so soft and low that I could not get out of it without my husband pulling me, and the single chair was the same - not very disabled friendly. Conversely the bed was so high that I stood on tiptoe to be able to shuffle onto it. Your brochure said 670cms - I don't know if that is standard disabled height but certainly to high for my short legs. I found the bed quite comfortable as I always bring a mattress topper, but my husband found it hard. We were told we could have asked for a mattress topper but there is nothing in your information to say that we could have done so. The bathroom was fine for a wheelchair but could have done with a verticle grab rail in the shower so I could pull myself up from the stool. A disabled person finds a chair is more use than a stool which has no arms to hold. There was confusion as how to turn the shower on with the emergency reset button next to the shower pull switch. A note on the wall would have saved a query to reception, as we did not wish to touch that switch as we thought it was the alarm. The alarm was next the toilet and tied up out of the way. The Arran aromatics were lovely but the dispensers not disabled friendly to use with one hand. Breakfast was delicious and the service great. We ate in the annex so did not have to go to the main dining room. My husband enjoyed dinner very much and again the staff were lovely and helpful. I found the choices a little limited and would have liked more vegetarian and chicken options to give more choice. But that was my problem as I have chewing issues. I did not like being taken backwards down a steep ramp in my chair in front of the whole dining room. Would I come again - yes certainly as the staff were so helpful and I would know which bedroom to avoid. They are the reason I gave it 4 rating.

"A great place to spend a week"

kevinish, San Francisco, California 06/04/2022

An excellent hotel to spend a week. The rooms were spacious, comfortable, quiet and clean. Large, modern and very clean bathroom with a tub and separate shower, plenty of hot water and (unusually) large counter space. The bed was quite comfortable, with a room safe and plenty of power outlets for us tech types. The hotel's lounge and restaurant were quite good, and I'd recommend the breakfast package. The service was outstanding; friendly, helpful and very responsive. The only reason they didn't get a 5 was they are popular with weddings and events, which makes for some noisy groups. So, a 4.8. Definitely a great stay.

"Lovely hotel and staff"

Marie B, Plymouth, United Kingdom 05/04/2022

Stayed here for a night on our Ruby anniversary on our way to the Isle of Skye, Had an upgrade to a very nice room overlooking the golf course in the spa building which was a lovely surprise. Breakfast was in a nice bright and airy restaurant with a good choice of food that was well cooked and well presented. Helpful staff, especially the young chap who helped us get into our suitcase after we had left the keys at home (sorry I didn't get his name). Will definitely be staying here again for longer, on our next visit to Scotland.

"Fantastic hotel"

User 01/04/2022

Beautiful hotel from the outside and certainly not disappointed on entry. From moment we arrived staff were friendly, courteous and so helpful. Nothing was too much for them. Cannot speak highly enough of them all. Especially Ricardo, Nicola and Erin who we got to know over our stay. The rooms were beautiful, spacious and cleaned to perfection. Food was lovely. All in all it was perfect. Thank you so much to each and every one who made our stay so special.

"Another Great Stay"

User 30/03/2022

Fantastic stay at this hotel. Food, rooms and service all great but where they really excelled was their customer service - their staff are amazing- nothing is too much trouble and they genuinely go out of their way to make sure you are having a great stay. Looking forward to visiting again in the summer.

"Excellent hotel"

djlm68, Aberdeen, United Kingdom 30/03/2022

First stay here since we had our baby boy. We had an upgraded room which was great, A travel cot was provided and it was excellent. Busy restaurant serving tasty meals. Live piano was an added treat. Breakfast was very easy to enjoy. Friendly service from Angela. We took our boy for his first dip in a pool. Water was a lovely temperature so distress was minimal. Easy checking in and out with friendly service at every turn. Highly recommend and hope to visit again.

"Return Visit"

Michael C, Glasgow, United Kingdom 29/03/2022

We returned to the Kingsmills for an overnight stay on Saturday 19th March, we chose Kingsmills on this occasion as we had really enjoyed a stay here a few months earlier. Check-in was efficient, our room was a high standard and the hotel very clean with a good vibrant atmosphere. Reception were friendly and efficient when organising a taxi for us in the evening. Despite this we did end our stay on a slight negative note, which was a first for me at the Kingsmills as I have been coming here for various things over the years (overnight stays, meals when I lived in Inverness, work training days). On the morning of our departure there was no hot water in our room, it was just lukewarm at best. This prevented either of us managing a proper shower that morning. When we mentioned this on checkout we were informed that this was an issue they were aware of and it was due to be fixed in the coming days. I am aware these things happen but warm water is a basic standard for any hotel, never mind a 4 star one. So I was surprised when nothing was offered due to the inconvenience such as not charging us the extra £5 for our room (Room rate £105 and we had a £100 voucher), or a voucher for a drink/coffee in the bar or even use of a spare room to allow us a proper shower. Despite ending our stay on a slight negative note we will still very likely be staying at the Kingsmills (or their sister hotel Ness Walk) again when we are back up in Inverness. This is because everything else during both this current stay and previous stays has been a very high standard.

"Great hotel"

User 27/03/2022

Fantastic hotel, very efficient and friendly staff, good food. No demands for exemption certificate as one of our party is exempt from being face wrapped We stayed in the garden rooms which are perfect if you want a wee bit of outside space.

"Excellent room and quality setting !"

Michael F, Coventry, United Kingdom 23/03/2022

We stayed for one day and enjoyed an excllent evening meal and breakfast. The conservatory restaurant is lovely, and the large lounge and bar area very relaxing and comfortable. Plenty of parking, and the staff were extremly warm , friendly and polite. Our meals of steak, venison and fish were first class.

"Recent Visit"

User 21/03/2022

We visited the Kingsmills Hotel for a second time this weekend. However, we took our dogs with us on this occasion and had a lovely Patio Room which had access to the gardens which was great with the dogs. The service we received from staff was lovely and we were able to eat and drink in the front lounge with the dogs which was a bonus. I would definitely recommend the hotel as it has a lovely comfortable feel and you feel well looked after.

Craig Ewan, Other at Kingsmills Hotel Inverness, responded to this review
Delighted you had an excellent stay at Kingsmills again. Our dog friendly rooms are very popular and being able to eat with your dog in the reception lounge provides a lovely informal location where you can all relax. Thank you for your review and lookforward to welcoming you back again. Kind Regards Craig Ewan Operations Director

"Absolutely excellent as usual!"

islandlad7, Orkney Islands, United Kingdom 20/03/2022

Stayed on the Sunday night £69! Bargain and that's with breakfast in the morning. Brilliant food and brilliant facilities I used the swimming pool and jacuzzi, the house keepers I met in the corridor were very pleasant and spoke and smiled. My room was very large and a comfy bed and modern bathroom no complaints. Very good night sleep so quiet must be thick walls. I got checked in early at 2pm didn't realise it was a 4pm check in bit of a strange late time that's the only thing I could talk bad about.

Craig Ewan, Other at Kingsmills Hotel Inverness, responded to this review
Delighted you had a wonderful stay and made us of all the hotel and all the facilities. The 4pm check in is to allow our housekeeping team to spend more time in the rooms giving them a full service and ensure a high and consistent standard. Kind Regards Craig Ewan Operations Director

"Great location, spotlessly clean and well run hotel."

DS8469, Newcastle upon Tyne, United Kingdom 19/03/2022

From arriving - great car park, pleasant and slick check-in. Spacious clean room. Walked into Inverness - 15 mins safe, relatively flat walk. Good sleep, awesome breakfast in a very pleasant dining room. Easy, fast check out. No complaints whastsoever. Good choice to start the NC500.

Craig Ewan, Other at Kingsmills Hotel Inverness, responded to this review
Delighted you loved Kingsmills hotel and it provided the perfect start to your NC 500. Haste ye back! Kind Regards Craig Ewan Operations Director

"HWIC - a curling competition."

User 17/03/2022

The curling teams stayed for a week and the hotel services were first class. Rooms were clean and the meals were good. The best part of the stay are the staff who are excellent, being friendly, helpful and efficient.

Craig Ewan, Other at Kingsmills Hotel Inverness, responded to this review
Brother and Sister Curlers, We are delighted you enjoyed your experience and I will enjoy sharing your review with our wonderful team. Thank you and hope to see you again next year. Kind Regards Craig Ewan Operations Director

"Great event hotel"

alastairkennedy, Tain 15/03/2022

Another great night at the Dan Murdoch Strictly Inverness fundraiser event. Attentive and friendly staff, excellent catering and great overall facilities. It all helped create the right atmosphere for a very successful fundraising evening and everyone had a wonderful night. Well done to all at the Kingsmills Hotel.

"One of our favourite hotels."

User 10/03/2022

We have stayed here a few times now and are always amazed at how wonderful it is. The staff are so friendly and cheery, and cannot do enough to help you, and make your stay as pleasant and comfortable as possible. The rooms are spotless, spacious and beautifully decorated. They have everything you could need for your stay. The food is simply amazing. Fresh, well cooked and presented. I cannot recommend The Kingsmills Hotel highly enough if you are staying in Inverness. The hotel has plenty free parking, and also free WiFi. Only a 15 minute walk from the city centre, it is a perfect base to explore Inverness and the surrounding area. 10/10.

"Great Family Break, Some aspects of the restaurant service need attention"

e30elaine, Aberdeenshire, United Kingdom 08/03/2022

Visited as a group of six - four adults and two children, hotel was very clean and the majority of the staff attentive and friendly . The husbands and kids used the pool and reported back that everything was spot on. The only let down for us was the service in the lounge bar and restaurant - drinks were mixed up and we gave up trying to get service at the bar on the Sat evening. Ate in the restaurant both nights and the food was perfect apart from one guests meal (Club Sandwich with grey bacon that appeared to be off) mentioned to the waitress (not as a complaint as just suggested that she mentioned to the kitchen) - she then cleared the table and did not return to our table - when we were the only ones left in the restaurant area we gave up on ordering anything else and left of our own accord. Overall a lovely stay and we will return - was a wee bit let down by situation in dining room as nobody was rude or making big deal but felt we were ostracised slightly for pointing out one of the meals was inedible.

"As excellent as ever"

Davidpsion, Edinburgh, United Kingdom 06/03/2022

As a frequent visitor at the Kingsmills pre Covid, but not much over the past now 2 years and heading to meetings near Loch Ness, I thought I'd treat myself and stayed the night of 3 March. So glad I did- many of the same staff welcomed me- same friendly yet effective service- same immaculate rooms- same excellent supper at the bar- great buzz throughout the hotel. I'd booked in on line- easy checkout and invoice copy emailed to me. What more can a guest ask

"Afternoon tae"

User 05/03/2022

Booked afternoon tea online as a treat for a friend who's having a hard time. Despite being able to make the booking for 1.30 (inc being asked if we wanted the veggie option) when we arrived we were told afternoon tea didn't start until 2.00. The milk was curdled and made for lumpy tea. To be fair, when this was pointed out they changed the cups and milk. The sandwiches were disappointing - the white bread either defrosted quickly or been left sitting for too long. The choice of cakes were nothing like those shown in pics on the website: millionaire shortbread, flapjack, slice of ginger loaf (I think). The scone was very good though , with plenty of jam and cream. We have had afternoon tea in a number of places and are used to having a choice of teas that are freely topped up without us having to ask. To be fair this was also £3 or £4 cheaper than what we usually pay and that difference did show. Staff were lovely and friendly.

Craig Ewan, Other at Kingsmills Hotel Inverness, responded to this review
Dear Guest, I am very sorry that you have left Kingsmills disappointed, this is never our intention. Our Operations Manager has emailed you last night. Can you please have a look at this email. Thank you Kind Regards Craig Ewan Operations Director

"Highly recommend"

HonestReviewerWand22, Northampton, United Kingdom 05/03/2022

We just got back from our stay at the Kingsmills Hotel for our friend's 30th. Here are the pros and cons of our stay: + Breakfast was lovely - buffet style serving cooked food, toast, yoghurts, a range of cereals with dried fruit and little muffins (£16.50 per person, which is quite expensive though) + Rooms were clean and attended to daily - nice size bath with plenty of hot water + The service was exceptional - every member of staff was friendly, and I want to give a special mention to Rhys (really sorry if I've spelt your name wrong) and Hannah. Hannah - thank you for all the restaurant recommendations, they panned out well ! Rhys - you're simply a legend for providing us with deep fried Mars bars (went above and beyond customer service); perhaps you could add it to the menu?! + Drinks were reasonably priced at the bar, and the service again was terrific - just really friendly + Very good value for money - we stayed off season (March) for £60 a night for the room which included the leisure club facilities (swimming pool, jacuzzi, sauna and gym) + The gym had lots of equipment - you could do a full workout here + Showers within the leisure club facilities were great, with a very nice jacuzzi too + Short walk to the city centre (10-15 mins) + Parking available on site - The shower in the room wasn't the best, with the pressure being a bit low and the temperature temperamental (too hot or too cold, no sweet spot) - Swimming classes for kids were going on in the leisure club pool - would have been nice to have known about these, as although we could still swim it wasn't as relaxing as it could have been I would highly recommend this hotel if you're wanting to explore Inverness, or for work, as it is great value for money. Please don't let the couple of less positive points put you off, these really are minor (I just wanted to point them out for full transparency). Customer service really affects a person's stay, and for being so friendly and accommodating we want to say a massive thank you - it made our stay.

"Highland hospitality"

User 02/03/2022

Absolutely perfect Scottish hospitality. The manager Gregory was very attentive. Breakfast was plentiful. Location great. Would go back. Fantastic gin selection the room was spacious and clean. Many thanks to all the staff we really enjoyed it. If you're travelling to Inverness this is the place to stay

Craig Ewan, Other at Kingsmills Hotel Inverness, responded to this review
Delighted to hear you had a perfect stay @ Kingsmills hotel. We have a team who work really hard and are passionate about delivering great customer service. Gregory is a great example of this. Haste ye back! Kind Regards Craig Ewan Operations Director

"Fabulous "

oapme, East Kilbride, United Kingdom 01/03/2022

Pleasantly surprised could not fault our room king room with garden view large room and spotless. Breakfast good choice of food dinner in conservatory excellent. Staff first class couldn't do enough to please without being o.t.t !! Pool area a bonus great for a dip .Would highly recommend this hotel and will return. Well done to all staff

Craig Ewan, Other at Kingsmills Hotel Inverness, responded to this review
Dear Guest, Thank you so much for the fabulous review. I am delighted you had a great Kingsmills experience and made the most of all the facilities. I will share your praise with the team who work so hard to try and deliver all guests expectations. Kind Regards Craig Ewan Operations Director

"Fantastic, Amazing, Wonderful, Recommended"

123sleigh, London, United Kingdom 28/02/2022

Took a party of 18 family members for my 60th Birthday celebrations. best decision ever. This hotel is unique, they just continuously go the extra mile, and nothing ever appears too much to ask. From Cynthia, the Groups Co-Ordinator who simply couldn't stop offering to help and make sur everything worked perfectly, to the front desk, Assistant manager, Restaurant staff and dedicated servers for our private meals, nothing was missed. we had a few very young kids who could be noisy and messy but this didnt bother them either. Highly recommend to anybody looking for a great time in Inverness. Well Done !

Craig Ewan, Other at Kingsmills Hotel Inverness, responded to this review
Mr Leigh, Our team enjoyed looking after you and your family and I am delighted to hear that you all had a fantastic stay. When you stay in a hotel for a 5 night stay you really get a feel for the set up, the level of service and standards. I will enjoy passing on your praise to all the team who do work so hard for us to ensure the guest has a great experience. Thank you for the business and really look forward to welcoming you back. Next time you can bring your dogs too and stay in one of our dog friendly rooms. Kind Regards Craig Ewan Operations Director


User 25/02/2022

We booked the Adams room for a family meal for 7 after our wedding. Food and staff were fantastic and kids well catered for too. The Adams room was perfect for what we needed. Also stayed the night in the kingsclub which as usual was fantastic, lovely room with patio area and good choice for breakfast in the morning. Will be back again soon.

Craig Ewan, Other at Kingsmills Hotel Inverness, responded to this review
Congratulations on your recent wedding, on behalf of the entire hotel, we wish you a long and happy marriage together. Delighted Kingsmills was the perfect venue for you to celebrate your special day. Kind Regards Craig Ewan Operations Director

"Genuinely struggling to find anything to criticise - will definitely use this hotel again"

User 25/02/2022

For some reason I was not expecting this hotel to be as good as it looked! The only slight issue was that the dinner menu was not particularly vegetarian friendly. I mentioned this to the waitress and she sorted it by rummaging around and finding a vegan menu. I was not sure how the chef would react to being asked to prepare something off the nights menu (and possibly from a menu he'd never seen before!) but I needn't have worried. The food arrived quickly and was excellent. The room was better than expected with the biggest bed I'd ever seen along with an addition single bed. Everything was clean and the shower/toilet very nice. I am genuinely struggling to find any to criticise. I think the standout was how friendly and helpful all the staff were and gave off a great feeling of enjoying being in their team. (although the breakfast staff seemed to be a bit stressed). The early breakfast sitting was really useful as a business user.

Craig Ewan, Other at Kingsmills Hotel Inverness, responded to this review
Thank you for your very detailed guest review. I am delighted that Kingsmills delivered for you and your family in every area. We do have a wonder team of associates who really do care. Haste ye back. Kind Regards Craig Ewan Operations Director

"A two night holiday"

Jonny_Kevlar76, Inverness, United Kingdom 23/02/2022

Got away for a short break and were superbly looked after. The staff are smart and friendly without being stuffy. Special shout out the breakfast staff who delt perfectly with allergy issues and housekeeping who even at 9pm sorted out our request easily. A lovely warm pool and a relaxing time for young and old. Thanks, we'll be back.

"Excellent stay"

fussy_weegie, Nairn, United Kingdom 21/02/2022

We just had an amazing stay at the Kingsmills in the Kingsclub. Our room was beautiful and we had a lovely patio looking onto the golf course. The bed was huge and very comfortable and the walk in shower had excellent water pressure We didn't eat dinner in the hotel but did visit the cocktail bar when we returned from dinner and it had a lovely atmosphere and the cocktails were good quality but quite expensive compared with most other places with the same quality The breakfast in the Kingsclub was wonderful with so much choice in the continental followed by a very tasty and good quality cooked breakfast. The staff on reception and the breakfast staff were wonderful and nothing is too much trouble We will be back again

"Another enjoyable stay"

User 20/02/2022

This was our 4th visit to the Kingsmills and first time in a garden room. The room was comfortable and well furnished- the only thing i felt was missing was a hairdryer. Would recommend one of these rooms in the summer when you can sit out on the privare patio. We made full use of the leisure centre and it was my first time using the gym equipment. Only food we had this time round were sandwiches one lunchtime and I was pleased to see that my favourite smoked salmon & cream cheese ones were still on the menu. The hotel has a large comfortable lounge area where we enjoyed a few drinks. Staff as always very polite and efficent and I hope we can return for another visit soon.

"Great hotel with great staff!"

User 18/02/2022

My partner and I visited as a treat for our anniversary and we were delighted with this hotel, so much so that we are going back in February! We stayed in the spa area of the hotel, unfortunately we didn't get a chance to try out the swimming pool as we only stayed one night. Pam on the front desk is an asset to the business, she was so warm and welcoming during any interaction. You can tell she loves her job which makes for an enjoyable atmosphere for guests. We ordered room service which arrived within 15 minutes and tasted absolutely gorgeous. All in all, a great little getaway during these difficult times.

Craig Ewan, Other at Kingsmills Hotel Inverness, responded to this review
Dear Guest, I am absolutly delighted that you enjoyed a fantastic stay in our Kingsclub to celebrate your anniversary. Pam does do a wonderful job and I will enjoy sharing this feedback with her. Look forward to welcoming you back. Kind Regards Craig Ewan Operations Director

"Excellent Stay!!"

Bryan-Scotland123, Banff, United Kingdom 11/02/2022

Had a two night stay with our dog in one of the lovely, spacious garden rooms. Staff were all very efficient, friendly and helpful which made our stay all the more enjoyable. Food at breakfast and dinner was excellent. We will definitely be back!

"Excellent hotel"

carinarisa, London, United Kingdom 09/02/2022

This hotel was a last minute find but so happy to have found it, will 100% return if in the area again. The room was very spacious and and the shower is amazing! The drinks area was nice with great cocktails. Lovely hotel would recommend for sure!

"Very strange stay"

User 08/02/2022

We stay every year at the hotel and yet still feel like we shouldn't be there! We arrived early so went to the bar to have a drink before our afternoon tea, we. Were shown to a table and waited for someone to take our order, The member of staff behind the bar asked 2 members of staff to help him get an order taken and the reply from the young gentleman who was asked first was not professional especially as it was said right over us, I then said oh I'm not sure if I should ask for a drink if this is what we will be told, the gentleman from the bar came round and took our order and he apologised for the other member of staffs attitude, we brushed it off as a lot of hospitality are having an extremely hard time. We then proceeded to have our afternoon tea which was pre booked as the bubbly afternoon tea however we are still waiting for the Prosecco although we weren't charged for the Prosecco it was a treat for my friends and I didn't want to cause an issue so I left it. We were checked in to the hotel after our afternoon tea and the girl on the desk with dark hair is so pleasant and friendly that she made us feel perhaps we shouldn't feel out of place, as we had not had a good start to our stay we decided to go out for a few drinks rather than sit at the bar, and on our return we ordered some room service, it took 3 attempts to get this correct and boy we were made to feel like it was our fault rather than a communication error amongst staff. On our second day we came back to the hotel to freshen up before going out for dinner as we just did not think that we would stay to eat in the hotel due to how we were feeling, we tried the shower and there was no water and same with the tap so I called to reception who said that they would send maintenance to have a look, after an hour and no one coming to the room to see what the issue was I went down to reception to ask if there was an update as we were waiting for someone to come and have a look and no one had communicated anything to us, I was met with a hostile attitude when I was told that there is a refurbishment being done, I said that's completely fine but why was I told someone would come and look at the issue if they already knew that this was the problem, I suggested that perhaps they should update their guests to keep them in the loop as to not being left sitting wondering why our request to have someone look at it was being ignored. So many of the staff are amazing however the one girl on reception and the boy who was unable and unwilling to help his team member perhaps needs to put on a face if they don't genuinely care about their customers, it has made us feel quite uncertain if we wish to return due to being made to feel like we were less important than other customers.


kathleen g, Dundee, United Kingdom 07/02/2022

We arrived on Friday Afternnon around 3.30 and we're greeted by Hannah at reception who checked us in very efficiently and quickly with also advising us of times for breakfast where the pool was and the Kingsmills club Spa. We reached our luxury room which was fantastic warm and welcoming. After the long drive from Aberdeen we were tired and opted for dinner in the restaurant. The menu was first class and we both enjoyed it. The breakfast was terrific with lots of choice for everyone. We had Spa treatments on the Sunday and they were both amazing. Every single member of staff made us very welcome and did their jobs with pride and great customer service, nothing was too much. I will be back as its the nicest Hotel I have stayed in.

"Wonderful visit"

User 06/02/2022

We had a wonderful visit to the Kingsmills Hotel. The food was delicious. The staff were excellent. Very memorable visit. Looking forward to returning again very soon. Thank you for looking after us so well.

"Lovely hotel"

User 02/02/2022

Good location, easy 10 minute walk into town. Really spacious rooms which were spotless and beautifully decorated. Spa facilities were a nice treat. Breakfast was really nice too. Friendly & helpful staff


Neil_Lovatt, Glasgow, United Kingdom 30/01/2022

Our annual family get together at the start of the year and the Kingsmills is as wonderful as it ever was. Superb accommodation, brilliant food but it's the staff that make the difference, they all go out of their way to make sure your stay is memorable.

Craig Ewan, Other at Kingsmills Hotel Inverness, responded to this review
Delighted we provided the perfect venue for your family gathering. Thanks for your positive feedback I will ensure to share with the team who work so hard to try and deliver all guest expectations. Kind Regards Craig Ewan operations Director

"Lovely hotel, can't wait to go back!"

User 30/01/2022

We loved this place! Room in the main building was great, very spacious with a gorgeous en suite and view over the garden. All the staff were so friendly and helpful, hotel is a 25 minute walk into the city centre. The lounge is lovely to sit in at night with great drinks service. We can't wait to go back!

Craig Ewan, Other at Kingsmills Hotel Inverness, responded to this review
Delighted you loved Kingsmills Hotel and made the most of your stay. We look forward to welcoming you back once again. Kind Regards Craig Ewan Operations Director

"Wonderful Birthday Experience "

dizzy_traveller, Inverness, United Kingdom 30/01/2022

We came for my mum's 70th birthday for afternoon tea. There were just the 3 of us (due to restrictions at thr time) and it was fabulous. Mum was made to feel very special. Id organised a cake and balloons but the hotel went an extra mile and decorated table with confetti and extra balloons also giving mum a beautiful birthday plate of desserts. Staff were out of this world. The afternoon tea it's self was stunning, lovely sandwiches, freshly baked scones, macarons and so many other cakes! I don't have a sweet tooth but I loved my scone! The cakes which were left were boxed up and to take home. Thanks so much to the kind and friendly staff for making it such a lovely afternoon❤

Craig Ewan, Other at Kingsmills Hotel Inverness, responded to this review
Thank you for the detail TA review. Delighted that our team delivered for you and your family a great celebration. I will ensure the recieve the feedback at today's morning meeting. Kind Regards Craig Ewan Operations Director

"Afternoon tea"

tommys203, Inverness, United Kingdom 28/01/2022

We were shown to the conservatory and Kelly looked after us. We were given sandwiches, scone and a variety of cakes, tea and coffee. It was lovely and plenty of food as this was a present from family. We would highly recommend it.

Craig Ewan, Other at Kingsmills Hotel Inverness, responded to this review
Delighted you had a wonderful afternoon tea @ Kingsmills hotel. I will ensure all the team recieve your positive feedback, in particular Kelly. Look forward to welcoming you back again. Kind Regards Craig Ewan Operations Director

"Can't get any better than here!"

NEHwood, Milngavie, United Kingdom 27/01/2022

It's been years since we have been to Inverness, and whilst this was for a very sad reason (a friends funeral) we knew that, based on reviews, friends feedback & from when we last lived here 20 plus years ago, this was the place to stay. From the moment we checked in, we have had nothing but excellent service, very friendly staff and a great experience. Our room is beautiful, with high quality products (Arran), a huge room well decorated and very comfortable. There is a kettle, with complementary tea and coffee making facilities, with free shortbread & bottled water. The whole hotel is modern, well appointed and very stylish. As well as being within walking distance of the main town centre and just off the A9 motorway, the location is ideal for exploring all areas of Inverness-shire. We didn't (this time) try out the leisure complex or the evening dining, but we will be back! What will stand out for us has been the helpfulness and friendliness of ALL the staff! Thank you Mr Barman for the lone of your bottle opener! Nicky Hollywood

"Great night away….."

Kars1978red, Aberdeenshire, United Kingdom 27/01/2022

Last minute decision for a one night stay somewhere and picked The Kingsmill Hotel, Inverness. Contacted the hotel for various information the night before, staff were knowledgable with what I required to know then I proceeded to book online. Warm welcome on arrival, had the 3 course lunch menu which was wonderful, lovely spa facilities, and nice relaxation in the lounge with a cocktail in the evening. I can't comment on the breakfast as I was booked in bed and breakfast however due to a migraine I was unable to think about breakfast so I can only assume it was as lovely as the lunch! Great stay and can't fault anything so highly recommend a stay here

"Wonderful stay"

Catherinerutherford, Thurso, United Kingdom 20/01/2022

My husband and I stayed here in January 2022 and it was amazing. The staff were exceptional so friendly and helpful and could not do enough to help you. Our room was incredible and the very large bed was amazingly comfortable. The hotel in spotlessly clean and one of the best places I can say I've had food in. The receptionist was so helpful at checkout. Thank you for an amazing stay we can't wait to come back.

"Family Break"

Weefella9, Larbert, United Kingdom 20/01/2022

Booked a family trip for a special birthday, and have to say the hotel and staff couldn't of been better. Great location, exceptional reception team, special mention to the concierge, so friendly and helped with booking taxis and restaurant recommendations! Kids loved the swimming pool. Family rooms are brilliant, clean and spacious. My wife had a treatment in the Kingsclub and it was amazing. Thank you to the hotel and team for making it a great family break. Will definitely be back

"Amazing staff"

Autumn S, Maitland, Florida 17/01/2022

We went to Scotland for our honeymoon and this was one of the four hotels we stayed at. The staff were very accommodating and helped make our stay wonderful! Though it wasn't open the first night, we were transferred over to the kingsmills suite for our second night and it was beautiful! Our view was wonderful and we enjoyed having our breakfast on the terrace.

Craig Ewan, Other at Kingsmills Hotel, responded to this review
Congratulations on your recent wedding. On behalf of all the team @ Kingsmills we wish you a long and happy life together. Delighted our team looked after you and delivered your expectations. Thanks for your positive review. Kind Regards Craig Ewan Operations Director

"Brilliant staff, could not be more helpful"

peterwQ3793FL, Stonehaven, United Kingdom 10/01/2022

We spent a long weekend at the hotel to celebrate a 70th birthday. Twelve family members and a dog in four rooms. The rooms were comfortable with a huge main bed and very nice bathrooms. The star feature is the staff, they are very attentive and friendly, nothing is too much trouble for them, from advising a vegan couple, to giving the dog treats they were great. The hotel has a spa and a good pool area. Breakfasts were really good, and the vegan couple praised the choices for them. We definitely would recommend the hotel and we will be returning in the future. The hotel took sensible Covid precautions and these were not intrusive.

"Hogmanay Four Night Package"

collettemanning, Liverpool, United Kingdom 06/01/2022

From the moment we walked through the door of the hotel we were greeted by smiling endearing staff, who made us so at ease and welcome. We had booked a standard room which was more than adequate and spotlessly clean. We attended the meet and greet afternoon tea which was an amazing start to our four night stay, we were given a full itinerary of all events to choose from, from there on it was a fantastic stay. Due to restrictions table service was in place. Once again all the staff excelled They catered for our every whim. From breakfast buffet afternoon lunch and evening meal, the food and service was impeccable. The evening entertainment had us toe tapping due to no dancing allowed. New Years Eve was extra special, the service the food the entertainment made our New Year so special, we can't fault anything at all. The staff pantomime on New Years Night was to behold. Well done to all you wannabe actors, you made it so much fun!! . From our travels which included The Far East, The Caribbean, Most of Europe, many places in America and numerous Royal Caribbean Cruises, we can honestly say that the the entire staff at the Kingsmills Hotel Inverness takes some beating. Well done to Craig and his wonderful team.

Craig Ewan, Other at Kingsmills Hotel, responded to this review
WOW, thanks for the stunning review. I am absolultly delighted you thoroughly enjoyed every part of our four night Hogmanay package. As you can see we are a passionate team who put everying into package and try and ensure we deliver everyone's expectations. Behind the scenes we are backed up with a great team also. Our exective chef Geoff Malmedy has been with us for many years now and he and his team work very hard to please and enthuse our guests. Fantastic food and beverage is key to our Hogmanay package, as is our the wonderful associates. I appreciate the detailed review and hope to see back at Kingsmills in the future. Kind Regards Craig Ewan Operations Director

"4-night Hogmanay Package"

User 06/01/2022

What a brilliant experience. Hotel beautifully decorated, warm and welcoming. Amazing home from home atmosphere with great service and daytime activities to keep us occupied and outstanding entertainment in the evening. All staff very professional, attentive and fully customer-focused. The Hogmanay gala dinner was especially memorable.

Craig Ewan, Other at Kingsmills Hotel, responded to this review
Dear Guest, I am delighted our team delivered a brilliant 4 night Hogmanay package at Kingsmills. We have operated a four night package four many years and take great pride in delivering a great experience for everyone. Hogmanay is a special time of year and celebrating in the Highland capital is style is always our aim. Haste ye back! Kind Regards Craig Ewan Operations Director

"The Best Hogmanay Yet!"

Q5650NXedwardm, Derby, United Kingdom 03/01/2022

I had a fantastic time bringing in the new year at the Kingsmills Hotel with my family on the four-night Hogmanay package. The hotel was beautifully decorated and welcoming, and there was a fantastic party atmosphere in the hotel on every night; the ongoing Covid restrictions did not hamper our enjoyment at all. The management struck the perfect balance between keeping everyone safe and making sure that everyone had a great time. The food was of outstanding quality, with the Hogmanay gala dinner and the New Year's Day brunch being particular highlights. The entertainment on all the nights was highly enjoyable, with some exceptional local musicians showing off their talents. I was very impressed with how thoughtfully the staff put together an exciting and fun programme of Covid-safe activities over the course of the four days. We will undoubtedly be returning next Hogmanay if not before!

Craig Ewan, Other at Kingsmills Hotel, responded to this review
Thank you for the very positive guest review. Delighted you enjoyed another four night Hogmanay package with your family at Kingsmills Hotel. This year was a challenge to design and plan due to the restrictions, however I was delighted that our team rose to the challenge and delivered a positive experience for everyone to enjoy. I hope to welcome you and your family back again in December. Kind Regards Craig Ewan Operations Director

"Warning for those booking in the current climate"

jomunro9319, Dundee, United Kingdom 03/01/2022

Booked to stay on the 23rd through however we were unfortunately identified as covid close contacts and were awaiting PCR results. Staff were pretty unhelpful as we hadn't booked directly through them - contacted the hotel directly and the Kingsmills would neither refund or change our date to stay. As people who have visited (and recommended) the Kingsmill many times I would be very hesitant to book again after this disappointing experience. Thought this review would be a useful warning for those booking in the near future.

"Above and Beyond…."

Karen N, England 03/01/2022

Just returned from the 4 night Hogmanay package - can't praise the staff, food and activities enough . Everyone went above and beyond to ensure we had a great time and the meals were outstanding. Thank you to all of the staff on all levels who gave up their NY to look after us so well. Really appreciate it ! Hope you are all Resting now!

Craig Ewan, Other at Kingsmills Hotel, responded to this review
Dear Guest, We are all very well thanks. We love delivering our fantastic Hogmanay package. Delighted you enjoyed all aspects of our 4 night Hogmanay package, fantastic food and beverages, exciting entertainment and brilliant bands delivered by our passionate people is a winning combination. Haste ye back! Kind Regards Craig Ewan Operations Director

"Lovely hotel"

User 29/12/2021

We stayed here for 5 nights over Xmas. Rooms are a good size especially the garden room which we were in for one night. Our other nights were in the Kings club which is a few yards away from the main hotel. The room we had was a first floor one with a balcony area looking over the golf club. There is a spa and pool area for guests. We never used this as we jad too much to do.Breakfast was perfect and is served in the kings club for people who stay there all other guest are in the main restaurant. Lunch,dinner and afternoon tea is served in the main hotel. The bar is also over there as well.Food is excellent we had a few dinners and were not disappointed. We also booked the Xmas lunch which was really well organised and again the food was excellent. The hotel is perfect if you want to explore the loch Ness area. I must give a special thanks to the club staff who helped to get our passports to the airport when I realised I had left them in the safe. We will definitely be returning again in the future.


Sharon M, Stirlingshire, United Kingdom 22/12/2021

Hi We have recently returned from our honeymoon here in this lovely hotel and would just like to thank all the staff for making us feel very welcome and thank you to the housekeepers for doing a great job on our room , from rose petals , cakes and Prosecco overlooking the golf course and welll done to Craig evans for doing his best meeting the safety requirements for covid . Well impressed ! Thank you mostly to the young helpful man Ed who worked at the reception , he is a credit go your hotel as he could not do enough for us , very pleasant helpful young man that nothing was any bother to him , making sure it was all perfect for us ! Great hotel , wonderful food with excellent staff . Thank you Ed merry Christmas xx

"Relaxing warm atmosphere"

User 21/12/2021

We enjoyed two nights in a warm safe and relaxing atmosphere. It was lovely to be welcomed by some familiar faces, despite the mandatory masks. The hotel was beautifully decorated for Christmas, well done to all this involved. It was so easy just to come downstairs and enjoy dinner which was delicious. Thank you everyone and I hope we can get back to see you soon. Allan and Fiona

"Not the best"

409MichelleH409, Harwich, United Kingdom 21/12/2021

We stayed here on a recent 2 week road trip where we stayed in a different hotel every night. Unfortunately this was our least favourite stay of the trip. We found the property on and checked their own website as well. As it looked a better deal on their own site we booked direct and we thought we were getting the room for £72 and breakfast for £9, so total bill of £81. At check in it transpired that we had only selected breakfast for 1 person and we could add another breakfast for an additional £18!! We asked them to show us where we should have amended the booking and, as they admitted it wasn't very apparent, they agreed to add another breakfast at £9. We would have been happier if they had just removed the 1 breakfast as it was the worst breakfast of our trip. Certainly not worth £9 and definitely not worth £18. Upon entering our room we discovered we had a disabled room with emergency cords everywhere. We requested to be moved to another room and we were then given a twin room which housekeeping then converted to a double for us. The rooms are very spacious, comfortable, well appointed and clean. The hotel is easy to find on the outskirts of Inverness and has ample free parking. Even though the reception team sorted our issues we won't be rushing back here.

"Always a lovely stay"

cottagegarden16, Thurso, United Kingdom 16/12/2021

We love this hotel, it never fails to provide a comfortable stay. We had a large room that had been recently refurbished. It was specious, clean and smelt fresh. Perfect for a relaxing stay. Added bonus with arran aromatic toiletries Buffet Breakfast was very tasty, a lovely selection of good, restaurant bright and clean, staff helpful and friendly

"Torridon christmas night out"

User 14/12/2021

Would just like to thank the staff from kingsmills for saving my friends 50th birthday celebrations after having it cancelled last minute else where!!!!! They made the night extra special and really saved the day we all had the best time and food was amazing too!!!!

Craig Ewan, Other at Kingsmills Hotel, responded to this review
Dear Guest, I am delighted we were able to make the weekend special for the birthday girl. I remember making the call to you on the Saturday morning after a last minute request via our reception, to welcoming you at the door and ensuring the birthday girl had a good flow of prosecco to enjoy one of our ledgendary christmas party nights. Hopefully see you and your girl friends again in 2022. Kind Regards Craig Ewan Operations Director

"Party night"

Navigator36597593901, Scottish Highlands, United Kingdom 14/12/2021

Great night at the Kingsmill Hotel on Saturday. The food was fantastic as was the atmosphere! Superb service from being greeted at the door to getting covid checks to table and bar staff. All possible Covid measures in place. Well done to the whole team!

Craig Ewan, Other at Kingsmills Hotel, responded to this review
Dear Guest, Delighted you and your party felt safe at one of our recent party nights and enjoyed the great food, good bar service and live entertainment. I will ensure I pass on the praise to all the team. Kind Regards Craig Ewan Operations Director

"Christmas Dinner and dance"

ontopnonstop, moray 13/12/2021

Saturday night at Kingsmill hotel can only be described as a wonderful success, The welcome was warm..(all covid checks in place) service fantastic and the food delicious..Torredon (The band providing the entertainment) kept up the party atmosphere the whole night Well done everyone involved

Craig Ewan, Other at Kingsmills Hotel, responded to this review
Delighted you enjoyed a fantastic party night at Kingsmills hotel and all the party felt safe with all of our Covid protocal in place. I will pass on the praise and hope to see you again next year. Kind Regards Craig Ewan Operations Director

"Christmas Party night"

User 13/12/2021

This is now thew 4th year in a row where we have enjoyed the Kingsmills Christmas Party night and stay. Great night with great for, great services and brilliant entertainment. We are all uneasy with Covid, but every possible measure was in place.

Craig Ewan, Other at Kingsmills Hotel, responded to this review
Delighted you enjoyed another great party night at Kingsmills hotel. Really appreciate the feedback and I will pass on to the team. Hope to see you back next year for the fifth in a row. Glad to read you appreciate the measures in place to ensure everone says safe. Kind Regards Craig Ewan Operations Director

"Lovely hotel, welcoming staff"

GS1975, Elgin, United Kingdom 10/12/2021

Our first visit here and it was a pleasant stay. Th hotel is lovely, cocoon room in the Kingsclub was great, spacious and the bed was massive. Bathroom had bolls both a shower and separate bath. Very clean and well presented. The bar area is very nice but could be doing with being a fair bit larger as we struggled to get a seat. The conservatory restaurant was really nice, food was good if a little pricey for what it is, but no complaints. Breakfast was delivered to room and was fine. Would def stay again.

"Beautiful Afternoon Tea"

Nessie2011, Inverness, United Kingdom 08/12/2021

Visited Kingsmills Hotel Inverness today with friends. Lovely relaxed setting and beautifully decorated for Christmas. Recovering from an ankle injury and on crutches, this was a fantastic place to catch up and enjoy Afternoon Tea. Easy parking and not too far to walk all on one level. We were allocated a table at one of the sofa areas with plenty of room allowing me to keep my leg elevated on a stool. The staff were very welcoming, friendly and attentive ensuring we had top ups of tea and coffee as they passed. A gorgeous selection of sandwiches, scones and cakes. Would highly recommend….what a great way to spend your afternoon.

"Not as good as I thought"

JetSetter03, Northfleet, United Kingdom 07/12/2021

The room was lovely, and staff was friendly. But our overall stay was disappointing for the price you pay. Breakfast was not worth £16, it wasnt very nice at all and not much of a selection for continental. I would recommend getting breakfast out. We stayed in the spa part of the hotel, but most of the spa facilities are in the main hotel, its only the massage area that is in this section, but this wasn't too much of a problem. The spa facilities could be used by all including children. If you are coming here for a couple retreat, then you won't experience the spa facilities as perhaps you would like to. This did spoil it a bit for us. It wasn't until towards the end of our stay that I noticed one evening going to bed that there were stains on the pillow, which had been washed out but could clearly see they were there. For the amount you pay, I would NOT expect to see this!!!! Very disappointing. Parking can be difficult when the hotel is busy and can't guarantee you will get a space near to the side of the hotel you are staying in.

"Brilliant Xmas Party Night! "

User 05/12/2021

We enjoyed a fantastic part night for our work Christmas party. Brilliant night! Attentive staff and tasty food! Such a great laugh and I have said probably one of the best Christmas parties we've had! I would certainly recommend and worth the price.

Craig Ewan, Other at Kingsmills Hotel, responded to this review
Delighted you enjoyed a fantastic Chrismas Party night at the Kingsmills hotel. We have a winning combination of fantastic food created by our chefs, great service from a team that really care along with wonderful entertainment with the live band Torridon backed up with a great DJ. Fantastic to have these events running again. Kind Regards Craig Ewan Operations Director

"Another great visit"

Iain M, Fort William, United Kingdom 02/12/2021

We had another great stay at the Kingsmills Club in a Retreat Room. We stayed for 3 nights and the staff members who were outstanding were PAM at reception who was so kind and friendly it made her a star. Ricardo in the restaurant was a real gem. He was on the ball and never "in your face", he was very attentive and managed several tables like a true professional . Peter was also very friendly and attentive and well informed on various topics. The food was superb and varied. The only down side was road noise as our room faced the golf course (604) with the road to our left. We will return but not to that room

Craig Ewan, Other at Kingsmills Hotel, responded to this review
Dear Guest, Thank you for your guest review and recent business. I am delighted to read that you really enjoyed Kingsmills hotel and made use of all the facilities. I will pass on the praise to the team, it is great to recieve feedback like this as they work so very hard and do really care. On your next visit I would recommend one of our Garden rooms. If you like a very quiet room these are just that. There are 13 Garden room located to the rear to the Kingsmills gardens, they also have their own patio area too. Haste ye back Kind Regards Craig Ewan Operations Director

"A special 50th anniversary dinner expertly managed"

billyrennie, Fife Scotland 28/11/2021

We chose Kingsmills Hotel For a special dinner to celebrate 50 years of an Association of specialist farmers. Our planning was expertly supported and guided but Aileen Tullock who answered all our queries and accommodated several off beat requests. The event itself was a huge success. The room was tastefully dressed, IT equipment was in place and service throughout the evening was professionally but sympathetically managed by Jo. The food was excellent. The entire evening, its preparation and execution, was managed by a really efficient team of pleasant, helpful staff. Many of our 80 participants commented favourably on our choice of venue for the event and we would have no reservations in recommending the Kingsmills Hotel to other organisations.

"Only good things to say"

AlastairS741, Aberdeen, United Kingdom 19/11/2021

We had a two night stay in the kings club at the Kingsmills hotel. Our room was beautiful with a great little bedroom for my son just off our main room. The swimming pool was warm and not too busy, breakfast was well executed and tasty but Pam on the reception desk was definitely the best part of our stay. Warm and friendly she needed to be praised for a wonderful job. Thank you all, we'll see you again!

"Keeps getting better!"

graemeduncan48, Aberdeen, United Kingdom 17/11/2021

The staff are fantastic and the food is superb. Special mention for Ruta in booking, Reece and Hannah in reception, Louis and Angela at breakfasts, Kevin Alison and Peter for attention in restaurant. {and the banter!} The consistently high standards are a credit to the staff and management.

"Urology Training Meeting"

KarinaMacWilliam, Inverness, United Kingdom 16/11/2021

Aileen and her team went out of their way to make our urology training meeting a success. The rooms in the function suite were of a great size and all the equipment was of a high standard. The food was good too. We will definitely use the Kingsmills again.

"Large event-charity Moonlight Ball"

Y9577TVmaryn, Inverness, United Kingdom 16/11/2021

We held a Ball for over 200 people for the first time since the pandemic. The team at the Kingsmills were first class on the day and worked tirelessly to ensure the evening went without a hiccup. The food was excellent and the friendly hardworking staff were amazing. Thankyou!

"Weekend Away"

DaveR36, Perth, United Kingdom 15/11/2021

We stayed in one of the garden rooms which are separate from the main hotel building. Ideal if you want a little bit of extra peace and quiet. The rooms are a good size with a comfortable big bed, small sofa and desk. His and hers sinks add a touch of convenience at bedtime and the fantastic rainfall shower was the icing on the cake. We didn't eat in the hotel so I can't comment on the food but the restaurant was very busy so it must obviously be great. Didn't speak to many of the staff but the girl who checked us in (sorry, didn't catch her name) was very friendly and welcoming. Thoroughly enjoyed our stay and will definitely visit again when we're back in Inverness.

"Return visit but this time to the excellent Kings Club"

Brian M, London, United Kingdom 11/11/2021

Although I have stayed at this popular hotel on several previous trips to Inverness, this was the first time that I have stayed in the outstanding Kings Club facility. This is housed in a separate building across the car park and has its own Reception. A very welcome "wee dram" was offered and accepted at check-in which was a pleasant experience. All my personal records from previous visits were immediately accessed which I find both efficient and re-assuring. There is a modern lift available for all floors and I was soon in my magnificent room with a giant bed, comfortable furniture and well designed work desk. One small defect was the complete absence of coat hangars in the two cupboards but this was quickly remedied by staff. I also found there was no choice of tea so the Earl Grey packets always carried in my sponge bag came in handy. The bathroom featured a walk-in shower but disappointingly no visible anti-slip mat or wall mounted safety handles. This proved difficult as the floor tray became dangerously slippery after using soap. I would ask Management to treat this as a serious H&S omission for immediate attention please? Kings Club users are able to have breakfast Continental or Full Scottish at the small ding area by the entrance. The latter was first class with delicious local sausages and black pudding plus bacon, mushrooms, grilled tomato and eggs fried on request. Great start to the day. I will certainly opt for the Kings Club on my next visit.

"Fine hotel with excellent hospitality and service throughout"

DoodleNTonks, Fairfax, Virginia 11/11/2021

We had the pleasure of staying at Kingsmills three times within 12 days, as a base for other travels. Each time we were in a different area of the hotel and all were excellent. Very comfortable, spacious, and clean rooms. The service was excellent during both breakfast and dinner service and the food was very good. The breakfast menu was extensive and plentiful. Especially outstanding was our experience with Lee, the concierge. He was incredibly knowledgeable, helpful, and exceedingly kind. His presence and assistance made our stay perfect!

"Best hotel around…"

Suey245, Great Bookham, United Kingdom 10/11/2021

Thus hotel deserves more than 5 stars it's fabulous our was over looking the good course the staff where fabulous and helpful thought out… The room was clean and had a bath and shower huge queen bed and breakfast was fantastic. We had dinner in the hotel the first evening it's the best food we've eaten for a long time….. Stay you will love was my birthday celebration and they went of there way to make it very special…

"Highland hospitality at its finest!"

robertsF8625UE, Isle of Lewis, United Kingdom 08/11/2021

We were warmly welcomed to the Kingsmills by Hannah on Reception. We checked into our cosy Garden room which was spotlessly clean and a lovely retreat to relax in and overlook the gardens. There was a lovely atmosphere in the hotel and the staff couldn't do enough to help you enjoy your stay. The MacLeod lounge was the perfect spot to enjoy some drinks prior to dinner and Hazel looked after us wonderfully. The food in the Conservatory was incredible along with the service from Charlene. Many thanks to all for making our trip one to remember.

"Archie Foundation Ball"

User 08/11/2021

We visited the hotel for a black tie event. Hotel staff were fantastic for the ball. Food was great And function staff very attentive. Great even had by all. Thank you all for a great evening. We will come back again.

"Can't praise it enough"

heblady, Scotland, United Kingdom 05/11/2021

We had 2 days here, what a treat. The room(210) was warm, comfortable and clean..Great housekeeping team..Thank-you Gwen. Recepton staff..helpful, kind, nothing too much trouble. First impressions count, they sure know their job. Food very good both in restaurant and lounge. What a lovely atmostphere. Our first visit here but not our last, we have found a hotel that has everything. We had a power cut ( not the hotels fault) second night..Thankyou Ali for keeping me safe on the stairs. Comfortable bed, great sleep

"Wonderful Venue for your Special Event"

User 01/11/2021

I have just Organized a Special Dinner for over 150 guests in the Hotel and from the Management to the most junior staff all were a delight to work with. From the initial planing stage to the event everything ran seamlessly, the food and service was superb and our guests had nothing but compliments about the evening and that in my books is what we all strive for. I would highly recommend you consider the Kingsmills for your special event....

Craig Ewan, Other at Kingsmills Hotel, responded to this review
Dear Guest, We are delighted that you and all your guests enjoyed the banquet which we served to mark a special celebration within your organisation. We love being able to deliver these events again and I was delighted with your feedback, as we have a realively new banqueting team which we have been training and developing over the last two months. Thank you for the business and look forward to working with you on future events. Kind Regards Craig Ewan Operations Director

"Sunday Lunch - mmhhhh!"

C Y, Inverness, United Kingdom 31/10/2021

Very friendly and efficient staff - from the front door right into the restaurant. Lunch is good quality food, cooked/presented well - we really enjoyed the fish and slow-cooked venison today. Fantastic value for money. Now that we are local, we will definitely make this a regular treat.

Craig Ewan, Other at Kingsmills Hotel, responded to this review
Dear Guest, I appreciate your feedback and delighted you enjoyed our traditional Sunday lunch, at Kingsmills. I agree with you that £20.50 for a three course sunday lunch including tradtional roast is excellent value for money. Look forward to welcoming you back again. Kind Regards Craig Ewan Operations Director

"Enjoyable but disappointing in a few areas!"

User 26/10/2021

Stayed in a Kingsclub room which was very spacious and comfortable. Breakfast was also very nice with a reasonable selection of continental and hot food options. Reception and dining room staff at the Kingsclub were very helpful and friendly! Unfortunately the leisure club area is not just extremely dated but really not clean! The area around the swimming pool is in serious need of a deep clean! You are required to access the changing area by walking through the swimming pool area with outdoor shoes on! This is extremely unhygienic! We did not hang around as we felt very uncomfortable there. The sauna was also not in working order. I forgot my toothbrush and asked reception if they had any as most of the bigger hotels will offer these things on a complimentary basis.. not at the Kjngsmills .. I was charged £1.50 for a cheap toothbrush! I've never known it! Both nights we had major issues trying to order 2 glasses of wine. Waited about 40 mins and had to ask again!!

Craig Ewan, Other at Kingsmills Hotel, responded to this review
Dear Guest, I am glad you enjoyed the Kingsclub, these rooms are very well apointed and beds are very comfortable. I also glad you enjoy the Kingsclub breakfast and had good service from Kingsclub reception. I will investigate your comments on lesiusre and bar service this morning, apologies for this, this is not our usual standard. I am very sorry you were disappointed with these aspects of your stay. Kind Regards Craig Ewan Operations Director

"Clean, quiet, good facilities"

Fran S, London, United Kingdom 26/10/2021

When we arrived they told us they had 'upgraded' us to the neighbouring block across the car pk which I was really wary about. Our room was nice, clean, spacious with a complimentary whiskey at the desk and fudge in the room. Lovely touch. Quick swim before dinner, jacuzzi and steam room, although sauna out of order. Pool supplied towels, plastic bags for wet clothing We booked dinner in the restaurant, bit pricey but fantastic fillet and their potato gratin was exceptional. Merlot wine delicious and friendly waiting staff. Superb. Thought the foyer area for breakfast would be drafty but not at all. Table service hot breakfast and continental choice. All excellent. Ample parking. Easy on line check in and out. Thank you

Craig Ewan, Other at Kingsmills Hotel, responded to this review
Dear Guest, Delighted you enjoyed your stay and made the most of the facilities. We do source our meat from local suppliers, whilst this does cost a little extra the quality is fantastic. Also delighted to read the service team were superb. Haste ye back! Kind Regards Craig Ewan Operations Director

"£I57, 1 night and sadly very average."

Chalkie1608, Forres, United Kingdom 25/10/2021

Arrived at 15.45 check in is at a late 4pm, its sister hotel is 3pm. Room was not ready for us and 4 or 5 other couples waiting. Booked a retreat room which is advertised as tranquil an escape and woven into the landscape where you can watch the sunrise. Our room 506 faced an 25 foot bit of concrete with a very busy main road at the top. All we heard was traffic expecially first thing in the morning. No balcony or view to the golf course just a concrete wall 12 feet in front of the patio doors for the same price someone has to have a private veranda with a view across a beautiful golf course. Complained straight away, basically told tough you should have requested a balcony. The advert for these rooms does not include a description of these 3 rooms at the side. Rooms themselves were lovely. Went over to the hotel for a drink one member of staff serving poor women was trying her best but many waited for service then drinks. An elderly man sat in a stool borrowed from our table at the entrance to the bar (not allowed at the bar) trying to catch someone to get a drink. Had one drink waited 20 minutes for another and left. 3 staff at the dining area chatting away on and off for the duration because they only had 2 tables of 2 people to serve. No one taking the initiative and distributing staff. This is supposed to be a 4 star hotel. This is about my 6th stay (we are local and I work in Inverness) and I was so disappointed this time. I'm coming shortly for an overnight with my mum and I'm now really nervous about it. Breakfast was brilliant and Pam on reception was lovely and so apologetic for the room, I was grateful for that. My husband said he would never come back. Btw a better selection of local ales would improve my chances of persuading him, Cromarty would be good or Windswept along with the established Black Isle Brewery. See you in 10 days please don't make we regret it.

"Note check in time and some way from central Inverness"

jonesclive, Newport, Shropshire 24/10/2021

we arrived early using overnight sleeper service, were able to leave bags at the hotel. Check in time advertised as 16.00,. Note reception will not deviate from this time and could have been more understanding. Rooms were of a good size and clean. Some of the furnishings looked tired . Breakfast was as expected. Location is some way out of central Inverness so taxi essential. We did walk from the station to the location which takes around 25 mins, but note via a very steep incline. Hotel part of larger complex which we did not use.

"Superb Afternoon Tea"

User 24/10/2021

We recently enjoyed a wonderful afternoon tea at the hotel. The staff were excellent, most welcoming and attentive. Lovely warm, relaxed atmosphere at the hotel. Bubbly, sandwiches and cakes were all sumptuous and totally delicious! Most enjoyable afternoon tea as a belated (due to Covid) 80th birthday celebration for my Mum.

"We'll be back!"

User 22/10/2021

Our party of four stayed in the new spa complex for two nights. Most impressed. Quality of bedrooms and overall standard of accommodation and facilities was very good. We enjoyed an excellent breakfast both mornings with a good range of alternatives on offer to suit all tastes. Evening meals were very well presented, tasty and served efficiently. Special mention of how friendly we found the staff, particularly the receptionist in the Spa complex who went above and beyond to make us feel welcome and comfortable. We'd highly recommend a stay here.

"Not up to scratch"

fussy_weegie, Nairn, United Kingdom 20/10/2021

We were upgraded to a Kingsclub suite on check in. The room was nice but it was not luxurious as I would of expected The bed was huge and super comfy however the TV was old and the remote control didn't work very well There was no milk so had to request from the lovely receptionist Dinner in the main hotel was a disappointment the fries were soggy and the club sandwich I got was also soggy and I left most of it although wasn't asked when table was cleared The cocktails were very expensive and only 3/4 full in the glass Had a Cosy night sleep but breakfast in the morning was shambolic and waited 25 for tables to be cleared and set up. The continental had ran out of most things and the coffee and tea were luke warm and we didn't get milk despite requesting it several times My husband didn't have time to eat his bacon roll before it arrived and my eggs Benedict was not hot The eating area is in the lobby and there was only two members of staff on so it was a lack Of staff that was the problem This was a special occasion and feel let down by what I thought would be a lovely stay The only reason it's not a poor star rating was that the receptionist and waiting staff were doing there best

Craig Ewan, Other at Kingsmills Hotel, responded to this review
Dear Guest, I apologise sincerely that you departed the hotel disapointed, this is never our intention. I will investigate where your breakfast experience went so wrong, likewise with your meal in the lounge bar the night previous. I would like to make contact with you directly however this forum does not allow me to leave my email address or mobile number. If you could let me know your telephone number I will make contact with you personally. Sorry once again. Kind Regards Craig Ewan Operations Director

"Staff, Room & Food"

BR1007, Inverness, United Kingdom 20/10/2021

Stayed at the hotel for 2 nights. We booked the garden room as we have a small dog. The staff were really accommodating and very friendly. I would like to mention Hannah Frame who went out of her way to make us feel at home. Also Shona who went out of her way to arrange breakfast table area for eating with our dog "BeBe" We stay at the Kingsmill Hotel many times and we are looking forward for our stay at Xmas. Thank you.

Craig Ewan, Other at Kingsmills Hotel, responded to this review
Dear Guest, I am delighted you enjoyed another fantastic stay at Kingsmills hotel, thank you for your loyal business. I will ensure Hannah and Shona receieve your feedback, they are both great examples of the Kingsmills culture which we all buy into. Look forward to welcoming you back at Christmas Kind Regards Craig Ewan Operations Director

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