Best Western Inverness Palace Hotel & Spa

Very old hotel that needs urgent refurbishment . For the price ? Not worth it. Other hotels such as the Marriott is cheaper and more modern and rooms are better and not musty smelling . Bathrooms are also so old fashioned . The pool is nice but again not for the price paid . The staff are very nice and accommodating . The hotel just needs urgent care

Excellent hotel as a central base to visit the Highlands. Service and amenities were great, staff friendly and welcoming. Room was clean and comfortable with everything provided to make your own drinks. Encouraging visitors to be green to save energy. Gym and pool were excellent.

On the plus side, friendly staff, trying their best in a hotel with issues….. Rooms quite nice and some with lovely views but very, very over priced. Coffee machine a nice touch. Pool nice, changing rooms tiny. Breakfast a mess. A queue to get in, followed by “Are you with a group?” Then, both mornings, ran out of most things. Coffee, when it came after a reminder, weak and stewed. Bog standard fry up (when refilled). Very little else. Very poor bread and toast, if reminded. Have had much better in Youth Hostels. Simple things to fix 1. Get a coffee machine 2. Get a toaster The hotel seems to cater to large, mainly North American, tour groups, presumably not paying £350+ per night! Really not worth the money (unless you are with a tour). Shame because the hotel has some lovely staff and an amazing location.

This hotel is well located overlooking the river and within walking distance of Inverness centre. We stayed here for two nights as part of a tour party. The check-in was straightforward, and our room on the third floor was reasonably large and comfortable. We did report a slight issue with the shower fitment, and it was immediately resolved by one of the reception staff. It is worth noting that the lift next to the Reception is quite small. Overall the accommodation aspects of our stay were very good. We did use the hotel bar and restaurant, where our experiences were not as good, and these have been reviewed under the separate hotel Bar 8 and Brasserie/Restaurant listing,

The location is excellent, with easy access to many parts of this walkable city. The staff were so friendly and helpful, and let us know that we could pre-arrange buffet breakfast on a day by day basis at a reduced rate. They were also helpful with pre-arranging taxis when needed. The restaurant had a lovely view and excellent service. The pool was very nice (and pretty large for a hotel pool) and the hot-tub was an added bonus.

Although recently refurbished our Very small room, was very poorly designed. No place for suitcases, no shelves, no no closet, dresser or hooks. No place for wet towels. We had a very tiny window, so our overly hot room was impossible to cool down. And… no elevator. They cater to tours, so breakfast has slow service and long lines. Outrageously priced for what you get!

This was a quaint upgrade of a classic hotel. The rooms were smallish, but ample. The shower, unfortunately, was un useable. I have mobility issues and could not step over the high tub wall. There is a spa on site ad they graciously allowed me to shower in their facility. Best shower of the trip! Breakfast was fine, nothing special. It was very crowded. The location is good, right along the river, with several places to eat near by.

Another great visit where once again a hotel is made special by the staff. I imagine that all staff here must be great (nod to the trainers) but tipping my hat to “Anna?” I hope that's the right name who was on the coffees bar 15 Sept 0730hrs. Always smiling and super efficient at her job and one of those people who can lift your spirits on a tricky day. 👍

This place gets our highest recommendations. The fellow who checked us in went the extra mile to accommodate us. The hotel manager spent over an hour trying to help us charge our EV rental vehicle. The rooms were very comfortable and clean. And the location is great.

Rooms were noisy, and dusty High tea was poorly presented with store bought processed cakes pricey for selection offered and mostly inedible Beds comfortable room supplies adequate service was slow very busy hotel in main restaurant and turn over of people in limited open time for breakfast caused a problem for insufficient staff for the table turnover and cleanliness of restaurant

Lovely hotel, beds comfortable , friend appreciated the coffee machine . Food excellent apart from being charged £3.90 for a green tea at dinner .Special mention to Louise housekeeping manager who went out of her way and to waitresses in Brasserie .

The location couldn't be better. Rooms are large and comfortable with a round table and two chairs.The buffet breakfast is very good. The hotel has a pool and a spa and you might want to book early for spa services as appointments go fast. The High Street starts just over the bridge at the corner and it and the smaller surrounding streets are the main shopping areas. Hotel has a good location with nice size, comfortable room

Very nice Hotel, food good. But if you were a bit late for breakfast, no ham left and ran out of some food stuff. We were not too happy with the doubles at the bar. Did not let the optic full up in between shots. We were with The Rail Discover group, which was very good

The hotel is overall about a 3 star experience by international standards. The quality of the rooms ranges greatly from river front to an annex behind the pool and spa (see attached photo), so guest experiences will vary. With a few exceptions the staff is functional but generally indifferent to guests and service is spotty in the bar and restaurant.

Very disappointed. Breakfast buffet food on the cooler side. Presented in black dishes where you had to lift lid and struggled to find a space to put lid on. Plates were in a hot plate warmer but were cold to touch! Very small area in relation to number of tables and clearly busy with bus tours. I feel sorry for guests to be welcomed to Scotland to the this standard. Room in second floor- could hear guest in room above walking around due to floor boards squeaking every time they moved. Suggested to reception that a manager should stay in room to experience - they suggested this was normal in an old hotel -if so not to this level!! Hairs in bath on arrival. Very very poor.

The staff were wonderful from start to finish, from when we arrived late with our disabled daughter and a staff member moved their car so we could have her parking space, to the very nice man who carried all our suitcases upstairs for us while we saw to her. 5 star treatment.

My wife and I live locally and were meeting up with two Belgian friends who were on a cruise which docked at Invergordon. We all had something to eat and drink. The quality and quantity were just right but I feel I must record a special "Mention in Despatches" for all the staff who served us. I have just received a new hip 3 weeks ago and consequently I am not too mobile just now. All the staff in the Restuarant were first class, very attentative and couldn't do enough for us. Also, I was offered assistance by a male staff member when I was leaving. They were all a great advert for The Palace and Inverness!

The hotel was combined from several older buildings. Our section was very hot, even with windows open. Location was very nice. Room was good but did not have all the creature comforts, not even a bottle of water. Breakfast could be messy with several groups there; they frequently ran out of certain foods and no one was checking. I liked the pool.

Hotel location was good ! Room was not what i expected asked to upgrade had no rooms which was unfortunate. Bar staff and ladies working the restaurant area are good and very polite. On the day I got home I had drove for 5 and a half hours so did not check my bags. The next morning when I did check I noticed 2 pairs of tracksuit bottoms were missing. Combined cost of £420. When I phoned the hotel I was told they will check and get back to me to no avail. I called the next day and was put through to the manager Sarah. She assured me that she fully trusts all her staff and maybe they were rolled in the sheets and sent to the cleaning company. Was told I would be called on the Friday if not then the Monday to no avail. So I phoned today asked for Sarah was told she was in a meeting they took my number said they would get her to call me to no avail. Just think it's disgusting the way I have been treated. I had a real good time with my mother in Scotland and will be back but I will not stay at this hotel again. And this will not be the last they hear from me. £420 pounds worth of clothes just magically vanished.

Just checked in with a tour group. I realize the tour books the room, but the hotel assigns them. I am traveling alone paying a single supplement. BUT this single room is so small it can barely be considered a room vs a closet with a twin bed shoved up against a wall in the corner. A very nice staff member at the front desk did look for an alternative, but there was none. She did at least give me permission to move the bed out of the corner and wall. I could expect this small of a room from a modest inter city hotel. But from what is supposed to be a nice hotel? Really? I checked for hotels near to move into. But there were none available where I could easily rejoin my tour each morning. Just beware of booking a single in this hotel.

When we got to the property, we were told that our room would be on a secondary building, not the main one, which meant that we had to go out to the street in order to reach the breakfast area, the front desk or the swimming pool. Given that we had received pre-registration links before getting to the hotel, and that I had contacted the property beforehand to confirm our arrival, it would have been possible to advise us that we would be lodged in a secondary building. There was no option for us to be in the main building, as the hotel was fully booked. The impression the host at front desk gave us was that, because we were staying only one night, we were not valued customers. We paid more than 400 GBP for that room, and breakfast was not included. When we reached the secondary building, we saw there was no elevator, and no towels in the room. We had to go down to the street, back to the front desk and request the towels, which were later on left on the room in dismal pile. The bathroom was incredibly small. It felt more like a wardrobe turned into a bathroom. No spa feeling at all. There was no air conditioning on that room, and luckily we could ventilate it by opening a window (we stayed there in the summer). Sounds could be perfectly heard from other rooms, and when we got out the next day, soiled towels and vacuum cleaners were left on the corridor for hours. We were planning to have dinner in the hotel prior to getting there, but we changed plans out of the frustration and disappointment of feeling like second-rate clients. Likewise, we had brought our bathing suits and did not use the swimming pool. Next day, breakfast was another low point. It took a while for the waitress to understand we did not want the coffee from the self-service machine, but two capuccinos (because we know that these machines have worse coffee). The overall quality of the haggis, the scrambled eggs and the bread was sub-par. Orance juice was good. Toasts were delivered quickly. On the whole, we did not feel that what we paid for the stay and breakfast corresponded with what we were presented with. The only front desk satisfactory interaction took place on Sunday morning July 30th, when we were due for checkout. One of the two cards I had provided was incorrectly charged, and the young gentleman at the desk promptly reverted the charge and solved the matter. It is a shame because location-wise, this is an ideal property, very near the city center in Inverness, but it is not a 4 star hotel, more like a 3 star service. The private car park is another bonus.

As a Tour Manager of some 12 years standing I have stayed at the Palace Hotel many times and I was very impressed with the hotel on my latest visit with a group of 20 guests. Every aspect of our stay impressed me. The rooms have been tastefully and comfortably refurbished. I found all aspects of the service excellent - reception; room services; kitchen and waiting staff. Indeed with as many as well over 100 guests seated at one seating, the service was amazing. The rate at which the kitchen was able to provide the meals and the service of the waiting staff many of whom are young with no prior experience of waiting or with the eccentricities of some of the older guests they were serving was impressive. There was very little delay between courses which is to the credit of the staff and those who have trained them. My only criticism is that compared with other hotels I have recently stayed in, I found the bar rather pricey. But overall our stay was enjoyed by all and I had not a single complaint from my group.

A brilliant hotel with amazing staff so helpful ,my passengers loved everything about this place ,thanks to all for this great experience ,nearly forgot to mention the amazing food too everything freshly cooked and of course Haggis at breakfast time ❤️🏴󠁧󠁢󠁳󠁣󠁴󠁿🙂👍

This was quite a nice place. We stayed in a room with a view of the River Ness and the castle across the river, very picturesque. I was very impressed with the helpfulness of the hotel staff. The location is very good, and if you have a rented car the parking is very convenient. My wife and I stayed for 3 nights. We had a very nice time.

Amazing Staff. As a tour leader could not rate them highly enough. Marlene in the restaurant is wonderful and always a real joy. A beautiful kind lady. The porters work so hard and the reception staff always go out of their way to help. A great location as well as beautiful rooms.

Great hotel, great location to walk to local restaurants. Nice large room. Friendly staff. Just an fyi that there is no air condition. But they did provide a large table fan. If you reserve breakfast the night before, you get a discount on the meal.

10 minutes gentle walk from the railway station. Close to shops, pubs and restaurants but far enough away not be bothered by noise and crowds. We found everyone in Inverness to be friendly

really not worth the money... small cramped room.. poorly managed hotel.. average to poor breakfast.. and late opening on the day I had to have an early breakfast before my bus.. very limited tv channels.. costly food.. only thing that was good was the location and the swimming pool

The Palace is great, I will deffo 100% stay with them again. The staff and the hotel facilities were great.

Very pleasant staff especially Ale at the reception and Marlene (at breakfast) they were very helpful. The hotel location is fabulous The room was large and comfy Bed was comfortable Shower was fabulous Would definitely recommend this hotel

The hotel location was great but be aware of some of the deficiencies. The reception and bistro were staff with very helpful staff . The housekeeping team did their jobs well and kept the establishment clean but they could not make up for the chaotic breakfast service. The system ensured that it took 20 minutes to get a pot of tea and some toast. When they arrived, the tea was stewed and the toast lightly cooked and soggy. The breakfast buffet table was badly restocked with the supposedly hot food being served at best in a tepid state. Many customers just left.The evening meals in the restaurant were also poor in presentation, flavour and temperature. Clearly the food service in the establishment needs an urgent review…

We spent a wonderful hour at the Palace Hotel for afternoon tea. The food was beautifully displayed and quite delicious. We had a selection of finger sandwiches, scones with jam and cream, and a variety of sweets. Staff was friendly and checked in with us regularly to ensure we had what we needed. Highly recommend!

This is not about the hotel which looks very nice, it's about the Starbucks concession on the ground floor. There's an old saying that it's the little things that people do that can make a difference. I go in here for my morning coffee and for info they do the best morning breakfast rolls in Inverness! Maybe even Scotland! Every time I have gone in the Starbucks staff are always pleasant, happy and the service is great. Today for example the server Agga? Exchanged pleasantries asking me how I was and I gave life 5/10… Agga is one of those positive people we all should want to be and with after a little encouraging conversation from someone much younger than me I took my coffee and “amazing breakfast roll to the car and found (see pic). Yes it's the little things that matter. 10/10 Agga.

Hotel has a great location on the river, however it's pretty dated and substandard. Parking is a nightmare (no matter what they tell you), Our last evening was spoiled when we returned from a great night at the Links Hotel night at Dornoch to encounter the head night porter Graham who refused to serve us resident drinks for no apparent reason. A very poor hotel making money from non- returning guests. We will oblige.

I reserved a hotel with AC. Upon arrival, I was told the hotel did not have AC and they could not guarantee a portable AC unit. They did provide fans but we had to sleep with the windows open (which was fine) but the windows did not have screens which allowed mosquitoes into our hotel room. The hotel was lovely and staff was kind but I was disappointed that I was misinformed about AC being available

Very good location, right on the river Ness across from Inverness Castle (unfortunately it is currently under restoration). The center of the city is a few minutes walk just over the bridge, and there are nice walking/jogging paths along the river right outside the hotel. The room was very comfortable, including a truly amazing bathtub to relax in at the end of the day. Our stay included breakfast, which offered a buffet that could satisfy any tastes and needs. I did try the haggis and it was excellent. Last but not least, the front desk staff was very helpful and friendly. We would definitely stay here again.

Good location with nicely decorated bar area and bedroom. Evening meals good. Reasonable choice for breakfast although buffet style service akin to a smash and grab raid. This exacerbated by food choices being squashed in by breakfast room and kitchen exit/entrance....chaotic plus. Staff with exception of one grumpy and sullen breakfast waitress fantastic. Bedroom in newish wing hot +++. Staff provided a fan which helped. No mini fridge or safe in room which I would have like. Pillows horrible..I probably should have asked if had any alternatives. Very squeaky floor boards in room above which messed up our sleep.

Hotel is nice and my preferred hotel when visiting Inverness. However, Block 10 which seems like an overflow block next door to the main hotel has a heavy front door that bangs shut every time someone enters or exits. Fortunately I was up fairly early for work but didn't appreciate being woken from about 6am onwards. Every bedroom door in this block faces out on to the front door so there's no escaping the loud bang of the door. I would not hesitate to return to this hotel but would not accept a room in this block.

Room good but not fabulous, our friend was in ‘the cottage' on the other side of the car park. Not much fun if it's raining. Lift is a joke as it would not let my hubby and I travel together,we are not lightweights but we weigh well less than the 300 kg limit so not impressed. Again shower over bath so no good to me and fully booked so I could not change. Bar/restaurant was good and not too pricey, surprisingly good entertainment, not too loud and could actually sing. Clean quiet room. Lift was issue coming down again but it is what it is. Would we stay again without a group. Absolutely.

Our first night at the hotel was great. Our room was located on the side of the hotel close to the pool area. The elevators in that area are a bit hard to find. There should be some sort of signage to guide guests. The room itself was very clean, warm, and spacious. We were asked to switch rooms on our second day at the hotel due to maintenance issues and we got a river view room! This room was also good however it felt much colder than the previous room, and the floor did creak a lot. Other than that though the room was good and had a nice view overlooking the river and castle. Breakfast was good! Lots of options to choose from. Have a bit of patience with the staff as it gets quite busy for breakfast but they're super friendly and are trying their best. Dinner at the hotel could have been better. We had dinner twice at the hotel after a long day of touring. The first time my husband enjoyed his burger. I got the curry and the curry came out lukewarm/room temperature. I ate it anyways since I was so hungry. The second night I had the macaroni & cheese and some cheesy garlic bread that tasted wonderful. My husband did not like his meal which was the Balmoral chicken (he said the chicken was flavorless/bland). Staff are 10/10. All super friendly and made our stay enjoyable and comfortable!

A very mixed stay from my experience. I would say that I had the second worst nights sleep I've ever had in a hotel. Around 1 am the sound started as a washing machine like sound they escalated at 330 to what sounded like a jack hammer road works in the room above. It turned out this was the radiator in my room. The walls are paper thin. They offered the substitution of room cleaning with a bottle of bottle of wine, fully behind this. But the toilet paper is cheap secondary school level nonsense that doesn't belong in a 4 star hotel. It's not a cheap hostel. The spa area is functional, but not luxurious, for what I needed great. We stayed here as it came highly recommended from a friend that stays here regularly for work. It's very scenic. Great views toward the castle and river. It's decorated very well and the staff were great. No complaints on the food. It was just ruined by the awful nights sleep and small missing touches/ eco or cost saving touches that cheapen the experience. I'm up annually in Inverness but we chatted about whether we'd return and it was a firm no from both of us. Which is a real shame.

The rooms are ok and beds are very firm, which suited me. Only problem is the toilet paper in the bathroom is very cheap. I can understand they want to be environmentally friendly but there are better recycled toilet paper out there. The breakfast choice is very good, although you may have to wait to seated, just got to be patient as the staff are very busy helping everyone. Can be noisy at times in the bedrooms, but that is not the hotel's fault, it is other guests inconsiderate for other people around them.

Great spot - clean rooms, nice view over the river, good location, good service, friendly and helpful staff. I didn't use many of the on site amenities but everything appeared neat and tidy. I would recommend this place for stays in Inverness and would return!

Booked a luxury afternoon tea for my wife and daughter as a treat, but it was decidedly budget affair with cheap sausage roll chunks, whipped cream for scones (not clotted as advertised), small cakes cut in half to serve two and chicken and mayo plonked on an unbuttered slice of bread (as the chicken, mayo and basil sandwich). Nice surroundings but obviously cuttings some corners on the afternoon tea

Meeting up with family, good place to stop over looking the Castle and the River Ness. The Bar Lounge was comfortable and warm. Good service, good menu choice. We all ordered different and did not have to wait long. I loved the sticky toffee pudding! Added bonus they had Starbucks Coffee

I stayed with a friend for a chilled spa weekend and we enjoyed it so much we booked to stay again before we made it home! The hotel is beautifully decorated as are the rooms. Everywhere is immaculately clean. The spa facilities are great, lots of changing and shower space, and all very well looked after. The onsite Sleeping Beauty Spa was a highlight, they are very popular so make sure to book as far in advance as you can for their services. Staff here are all so lovely and helpful, nothing is a problem for them and it's always with a smile. The hotel breakfast was fantastic, as we were there for a spa weekend we decided to eat at the hotels brasserie for our evening meals, again the food was amazing. (Balmoral chicken was a favourite of ours). The location to the city is perfect so we did take some time out from the pool to shop.

i'd first like to say that the palace hotel is a beautiful building with lovely staff. However, me and one of my close friends went for afternoon tea, when we went in we were not greeted by anyone and wasn't sure where to go, when eventually we found a girl, she was lovely and seated us by the entrance which we were not too keen on because where we were sat it was right next too a tea me coffee station where customers where back and forth standing next too us when we were trying to enjoy or afternoon tea. When the girl brought over our afternoon tea it seemed underwhelming for the good reviews we had heard by other friends, the sandwich's were quite honestly not good at all, the sausage roll was tasty but could hardly see it with the size, the cakes were decent, but tasted shop bought, the scones were just not it to be honest. Although the staff were lovely, they were not attentive in the slightest, god knows where they were but we waited for around 20 minutes for someone to walk by to ask them for a take-away box, but no staff walked by… which then lead to my friend having to go up and ask to which she said they were all just standing there chatting, which i don't have a problem with if there was nothing to do but we just thought that we would have been checked on, all in all, i don't think we would come back for after noon tea again mainly for the poor quality sandwhichs, maybe the dinner reservations are better? i would like to go for dinner to hopefully get a better experience considering it is a lovely building and the staff are so polite.

,Perfect in every aspect , food , bar, pool , decor, location, bed especially comfortable, unusual in my view, pool warm and clean, dead handy for town, very warm and cosy, nice spa bath, steam room staff lovely

I loved this hotel. Beautiful spotless rooms, wonderful facilities, perfect location for everything and right on the river Ness. The staff were extremely friendly, helpful and efficient. I would have given five stars if the food had been great. Can't comment on breakfast as I didn't have it, but the evening meals were disappointing.

This hotel is lovely, the staff are very friendly and attentive, especially at the breakfast room which was very busy. The fact there is a gym and spar is a very nice addition. However I had a terrible meal at the restaurant. I ordered a vegan burger and was quite shocked at what came, thouroughly unenjoyable. Undercooked fries and over cooked potato and pea patty with a few bits of white lettuce, no love, no joy. For £16 I think it's reasonable to expect some creative flair, some chutney and fried onions, a gherkin and perhaps even a decent patty (there's plenty out there nowadays). For such a nice hotel I definitely expected better.

Beautiful hotel on the river! The staff was very friendly, room was comfortable and spacious, and the breakfast had a variety of yummy foods and drinks. Parking was extremely limited, but the hotel offered a parking “permit” with a 20 pounds deposit (refundable when you return the permit). The lift was small, but we didn't mind using the stairs. We would stay here again and would recommend this hotel to family and friends!

We found the Palace Hotel to be really friendly, happy staff, room was spacious and clean, bed was very comfortable, halls were freshly painted, whole place was warm, constant hot water, lovely accommodation with good bar food and walking distance to theatre. The pool looked great, will try that out next stay

The hotel is ideally located and not far from restaurants and the Inverness station. Great service and good breakfast options. Marlene at the restaurant was especially friendly and an amazing host. Best hotel by location and views in my opinion.

The hotel has a great location along the River Ness. The staff in the lounge, desk, and breakfast area were all wonderfully helpful and caring. The room was comfortable and clean and no issue whatsoever. Overall, a lovely stay.

Check in smooth friendly informative. Checkout bland Room 6 large well decorated & clean, shower is fixed. Food pricey but good quality Pool changing rooms modern, pool bland experience. close to town.

Got a winter offer for our group. Exceptional value for a very good quality hotel with good facilities. Only ate b'fast but good choice offered. Spa area looked good and new gym being installed when we were there.

Nice hotel, good food, lovely staff and great location. Recent refurb has the place looking comfy and welcoming. Good to see a hotel which has retained lounge areas in addition to bar and restaurant. Wil be back soon.

Excellent sized twin room with large beds and an excellent river view. Really well decorated. Ended up having to extend our stay a night due to railway closure and train cancellation. We would willingly have extended for several nights! Friendly and professional staff. Good service and helpful. Excellent spa facilities, lovely swimming pool and jacuzzi. Good size steam room and very hot sauna too. Very clean changing rooms and showers. Loan of towels and bathrobe included. Self service breakfast had plenty of choice and pleasant staff with good service. Lovely lounge with Starbucks and river view. Can get busy! Would happily return here and no hesitation recommending.

The front office and management were extremely rude! The hotel has so much potential but ruined by bad management. If management at my properties treated guests like they did, I would fire them on the spot! We had mentioned that we are on honeymoon. No special treats or even a little note was in the room. When I brought this to management's attention, I was first attacked why I didn't mention it upon check in and only mentioned it the following day, when I tried to explain the one male manager said something and stormed off. The lady then continued to be verbally abusive. They then lied to me, saying they gave me a bigger room, which is a lie… I booked that particular room on booking.com. The reservations girl Ellie, also lied, and neglected to note on the reservation that we are on honeymoon… The manageress then came again very rude and said what do you want and what are you expecting etc etc. When I showed her photos of my own properties, she then said well you aren't the right customers for our property and best you go somewhere else and stormed off!! I have never been spoken to like this in my life from a hotel staff. Also busy renovating and didn't inform us. The whole room and hallway smelt like paint. The carpets in the hallways were filthy! They gave us a £100 refund. NO amount of money can make the experience better! This management TOTALLY RUINED our honeymoon and we are actually cancelling the rest of our trip and going back home! AVOID THIS PROPERTY!!!

First time staying at this hotel and we were very impressed. Looks like it's been refurbished fairly recently. Our room was huge and lovely- clean, the bed was comfortable and a view of the river. The shower was really powerful. We used the pool, steam room and sauna- again all very clean and very nice. Breakfast was really tasty, good choice of hot and cold food. Staff were friendly. Great central location and there is parking. Overall very happy with stay and would recommend it.

Very friendly welcome. Nice room. Food very good. All staff in bar, reception, restaurant very friendly & helpful. A special mention for Marlene, a really lovely lady working in the restaurant. Unfortunately on our last morning at breakfast she was unfairly berated by a guest, who had obviously not read the breakfast menu properly, which clearly stated that omelettes were at an extra charge. He was quite unpleasant and wanted to take her name to complain. For the record, she was not in anyway rude or unprofessional, he was being rude and unreasonable. Hats off to Marlene for keeping her cool and remaining very professional. Hospitality is a hard business and maybe some guests should be mindful of the hard work these guys do. To the manager of the food & beverage department, you have a treasure in Marlene! Thank you for a lovely stay.

We booked a room with a view of the river. When we got there, there was no view of the river because there was scaffolding covering it (due to renovations that we weren't informed about). We asked to change the room, but the staff only offered a smaller room with no discount. We ended up staying in the big room with the “view of the scaffolding” — big mistake. The renovation work woke us up every day at 8am with the sound of hammers. The experience was TERRIBLE and I'm very disappointed because we paid extra to get a better room with a view and were presented with scaffolding and hammers for wake-up alarms. To complement the bad experience, we tried to watch some Netflix and failed, because the TV did not support it. We asked for help from the receptionist, who sent a porter that had no idea what he was doing. I asked him to fix the problem or change the TV the next day so we could what Netflix the next evening, but the staff completely ignored us. They forgot, or pretended to forget. I felt deceived by the hotel: if they sell a room with a “river view” and there is scaffolding covering it they have to tell me beforehand. Or give me a special discount. They can't wake me up at 8am with hammers. They had the audacity to offer me "a drink" to make up for the construction work. They can't promise me they are going to find a solution for me watching Netflix in the room and then pretend they didn't talk to me. This is offensive.

Best Western Palace offers an inviting ambiance, spacious rooms, and top-notch amenities. And so was the breakfast experience. Mariene ensured an enjoyable meal by adding her personal touch to the dining experience. Throughout the breakfast , Mariene's attentive service and professionalism were truly impressive. She has a warm and positive personality. It's a go-to choice for travelers seeking comfort and outstanding service.

This would be a 1-star review BUT the staff tried to help. Not much they could do about the minuscule room, which was as expected. Problem with this tiny, end room is that it kept falling off the Wifi and, with only one phone signed up for data, we needed that. Honestly in 2023 how hard it is to position repeaters for Wifi to reach every room at decent strength?

We stayed here for 3 nights. Lovely place by the river. Neat and clean room plus spacious.Patrick at the reception was very friendly and helpful. He guided us with the tours,suggested some good place to dinner. Breakfast could have been better.

I stayed at the Palace Hotel with a group from the Railway Touring Company. It was an expensive holiday so I had high hopes of the hotel. Whilst other elements of the trip met, or exceeded, expectations the Palace was a huge disappointment, especially after reading its website “Bedrooms here at the Palace - you'll enjoy all the facilities you expect to help you sleep, at a stylish Inverness City centre hotel, plus a few extra touches which make the Palace that little bit special. The Palace offers more than just a hotel room, it offers you a unique stay!Each room is individually styled, combining the traditional period features and the comfort of modern living; with elegant modern fabrics and sophisticated finishes”. The reality: My L-shaped single room was clean but bland. Unable to see the window from the bed but a good view of the open hanging space such as found in motels. I presume the curtains, two cushions and padded headboard (slightly grubby from the many resting heads) count as elegant fabrics. There was no literature provided as to how to access the hotel facilities, order room service etc, let alone any local tourist information. In the bathroom there was one small tube each of shampoo and shower gel and a bottle of hand wash on the wall, no soap or shower cap and a face cloth would have been a welcome extra touch. The vertical toilet roll holder was wonky so the roll kept falling off. The basin plug didn't work, making it impossible to draw a bowl of water. The tissue holder held only a few sheets and was not replenished during the four days I was there. “”Wake up in the morning and dine in Inverness with the fantastic Hot & Cold Scottish Highland breakfast here at the Palace.  It is one of the best things about staying at the Palace” The hotel was very busy with several tour groups, the restaurant was woefully understaffed and breakfast was a scrum. Staff were rushed off their feet and not well organised. I waited a quarter of an hour, in vain, to order tea and toast on the first morning. On that and subsequent mornings I waylaid a passing waiter. The choice and quality of food was of a decent standard, other than the chewy croissants which I very much doubt were freshly baked on the premises. It was by no means a “fantastic” experience. Dinner: This was a better experience than breakfast. Our group had reserved tables and the service was much more professional. Food was nice but not exceptional and rather lacking in vegetables. Overall I would say that the Inverness Palace Hotel provides the least they can get away with, in a perfunctory way, whilst charging premium prices and relying heavily on their prime location. This hotel would be average for a 3*. I give it 2/5 due to its 4* rating.

This is not a fancy hotel. It is not at all worth the price you pay. There is a massive scaffolding structure on the front and the work is noisy. We didn't know about this until receiving an email a few days before our arrival. Reception and restaurant staff's friendliness is mixed. Some staff are lovely and some just don't want to be there. When we got off the lift, there were bags of garbage and dirty linens just tossed in the hallway, not a very welcoming first impression. Rooms are nice enough, view is great, but don't justify the price and are lacking a safe and mini fridge (no water provided). The bathroom amenities are a combo body and shampoo gel that comes from a dispenser. This a motel bathroom at best. Doors slam at all hours, it's a noisy place. After we checked in, we've received a notice that they were going to enter our room the next day to measure the windows as part of the renovations. Definitely not the luxury experience we felt was advertised given the price of this hotel. This is very basic hotel, not fancy at all. If you read through all the reviews, everyone has the same issues. So the generic response you might see from the hotel is not sincere, because nothing is changing. Wish I had paid closer attention, and I hope others take the reviews more seriously that I did. UPDATE: Here's the best part - At about 9pm our bathroom starting dripping water from the ceiling. Not a little, a lot. There was something wrong with the plumbing above us for sure. Also, a water stain was creeping across the ceiling. What a total disaster. When I went to tell the front desk, the girl made the comment to her colleague: “room 21 is leaking again”. The maintenance person came, spoke with the people upstairs now, they don't have a clue. Manager didn't show up, we had to request him to come speak with us. Manager finally came up, not very friendly at all. We had to change rooms at 10pm. Final Update: After much negotiation, we were refunded 3/4 of our two night stay. The Manager was terrible to deal with, not sincerely apologetic, rather kept blaming us, suggested that some of the issues we had were within our control to address. We are the customers! While we are relieved to get some of our money back, I do not feel this issue was properly resolved based on the treatment we received from the Manager. Overall - This place is a dump with terrible management. Don't stay here.

Overpriced and underwhelming. Ridiculously expensive room, supposedly upgraded. Pokey room, no soap, no bathrobes, cold room. Small damp bathroom with no bath. Just ridiculously expensive. Save your pennies and go elsewhere. Bar chilly and unwelcoming.

My husband and I were traveling with another couple and booked several months in advance to stay 2 nights. The rooms we were given had a view over the river, however this was the only good thing about them. Both rooms had miniscule bathrooms with only a poor quality shower with one fixed shower head. Our companion's room didn't even have a shelf or basket in the shower enclosure. Our bathroom had one broken light fitting and the extraction was feeble or broken. Our ceiling was stained from a water leak. The hotel was packed with tour groups so the breakfast buffet was rapidly denuded and staff could barely keep up. The swimming pool absolutely reeked of chlorine even in the corridor outside, so despite having their swimming gear our friends decided against. For the privilege we were charged over £400 per night, a complete rip off, avoid unless paying motel prices.

Our room was large, clean, and so comfortable. The pool was a wonderful treat. We booked breakfast as well which was a nice spread. The location of this hotel cannot be beaten. It's right by the water, close to restaurants and shopping on the high street.

Great place to stay, i have been in this property for the second time, the location is excellent just in the middle of the down town, all facilities required are few steps away, restaurants, laundry, supermarkets, shopping malls.... Impressed with services provided by Marlene at the breakfast restaurant, lovely lady, receives her guests with warm smile, does the service genuinely from heart, she made me and my colleagues feels home. The rooms are quiet warm in summer.

We ended up in this hotel when our flight was delayed overnight. After spending 10 hours stuck in an airport, we arrived at the hotel to a much needed warm welcome. The receptionist was very kind, and the ladies working on the bar were so friendly and put a smile on our faces after a very long day. The room was spotless and just what we needed, zero complaints! Would definitely stay here again!

As the "Best Western" name implies, the Palace Hotel is a basic, no surprises, hotel. The building's unique frontage houses the hotel's reception, bar and dining room. The actual guest rooms are in a modern addition at the back. The rooms are unspectacularly basic but ok in size. The only exceptional aspect was the heat of the room - almost tropical - with no means of shutting the heat off or opening the window wider than 6 inches to cool the room. The heavy duvet, more appropriate for winter than summer, didn't assist in a comfortable sleep either. Watch for the rooms over the pool and fitness room or you will be serenaded until the wee hours by thump thump thump of weights being lifted - and dropped - and noise from stationary bikes. The building is hardly sound proof. Someone in the Best Western conglomerate must think that pillows add a touch of class to an otherwise mediocre decorated room. In our case, we had eight pillows that had to be moved to the floor in order to make room to sleep. Finally, the restaurant was noisy; the food was good but noticeably small portions. We wondered whether as part of a small tour this was a cost saving measure on the part of Nordic Visitor Tours. Except for the location across the Dee River from the main shopping area, this is an unremarkable hotel for an unremarkable sleep.

The hotel is in a great location overlooking the river right in the centre of the city. We arrived en masse in a tour group, very hungry and with just a few minutes to spare before the kitchen was due to shut. Nevertheless, they manged to get us seated and fed pretty quickly with a minimum of fuss. Our room was comfortable and clean, with river views, and a great shower. The buffet breakfast is really something. Great quality and choice. Great place to stay!

We stayed three nights at the Inverness Palace Hotel for our 11 year anniversary. I coordinated with Fiona for having a few surprises for my lovely wife a couple of weeks prior to our stay. Fiona and team knocked it out of the park, they had everything I asked for and more! The room was quite comfortable with a great view of Inverness castle and river Ness. A short walk to the city center. The hotel restaurant had great food, and the attention from the staff was fantastic. They had a very nice fitness center and spa which we really would have liked to visit. Overall, very very pleased with our stay.

Accommodations were terrible. Paid full price and was given a room in a converted car garage on the other side of the hotel parking lot. No security as you had to walk outside from hotel to the room in the garage. Room adjacent to an unlit alley running behind the hotel. Rooms extremely small with no a/c. Food in the restaurant was terrible. When they ran low on juice at breakfast, they just added water. Paid a lot to be very diasappointed

First here are some positive points; the location is really perfect, the building is old and charming, the indoor pool is very big, the room was quite big and overlooking a quiet street. Now some not so positive points; the reception staff seems to have difficulty to solve problems ( it's a four star hotel...) there are no safe, no minibar, no robes, no slippers in the room. But the worse was that one can hear the people above the room walking as the floor creaks.... very very annoying. Breakfast was average.

Staff, in general, were very friendly and welcoming. Location was excellent with a beautiful river walk right outside the hotel. Pool area was very nice. On the down side, breakfast and bar food were most definitely not 4 star standard.

We came here for my sisters hen night and I must say the hotel was excellent the staff were great the hotel was clean the spa facilities were great I had a wonderful massage the lady was great the food was lovely and we were a 5 min walk from Inverness shopping centre would be back all the girls had a great time would recommend

Room was small, but it was warned when booking. The bad thing is that the room was in the annex, 2nd floor, no lift, with narrow stairs, high steps, 48 steps. This sucked. Dinner, we booked at the restaurant, but they delivered the Bar & Brasserie menu, which was limited and the food was poor quality. Failure to control pre-arranged breakfast times leads to confusion and overcrowded periods. The pool and SPA were good. Breakfast was good, but not much variety of bread.

Hotel was nice and clean. Bed was hard but it was nice to have a fan in the room. Water pressure was amazing. Breakfast was good but the hotel was extremely busy from tour groups which seemed the overwhelm the wait staff.

Had to book just two nights before arriving as a booking on Skye went awry, so I probably didn't get the best room. Workers were on scaffolding outside (will probably be gone by the time you get there), starting just one room over from mine. Still, they didn't make as much noise as the slamming door in hallway. Thought it was my neighbors at first, but later suspected it was the dividing door in the hallway. Couldn't tell as whoever it was, they were gone by the time I opened my door and checked the hallway. Still, the room was very comfortable otherwise and very appealing visually, the downstairs staff were superb, and the location was excellent.

I was charged 240GBP per night and o had paid in advance and could not change it when I saw the room 519. It is a total rip off, I would like to warn everyone not to stay in these room numbers, it is actually not part of the hotel. It is a separate very small cottage type of building, 4 rooms scrammed into this. The room is so small, no air ventilation, very small windows no proper daylight. Worst part is when people walk in the near room or in the room upstairs you hear them. You hear them when they wake up or go to the bath room. I had to extend one more night due to change of plans, and when I asked for extension this time I got offered 260GBP. And I decided to change the hotel for only 1 night and moved to Premier Inn for 150GBP. I saved 110GBP and had a proper great sleep with no sound whatsoever. Please check which rooms you will be given before staying in this hotel. It's a huge waste of money.

This hotel has it all! Great location on the river, great views, amenities that can include a bathtub, unbelievably delicious dinners in the restaurant and top-notch staff. Expensive but worth it. I highly recommend it.!

I have stayed in this hotel several times and will continue to use it as overall it is a really good hotel But the service in the restaurant needs to be more professional I was showed to the table and ordered a bottle of wine and the waitress just plonked it on the table and walked off I then asked for some bread and the young guy came over with the largest bread basket and produced one roll but nothing for my wife I asked him if he could get a roll for her he then came back and said they had no more rolls or even a slice of bread I think it's commendable you are taking on these young people but they need guidance and someone to make sure they are doing the job to a standard that you would expect in this hotel

Very friendly staff , well laid out and warm clean room - and a huge bonus nowadays a window that opens ! The room was v quiet at the top of the stairs and had a fantastic view of the Ness and Inverness Castle. Well staffed breakfast room and fresh choice of food & drink.

Stayed with friends and enjoyed the hotel facilities such as the pool, steam room, jacuzzi and sauna. All were first class. Staff were very helpful and friendly. Had dinner in the restaurant and all 3 courses were really good. Our rooms were nicely decorated, very comfy beds and pillows, huge tv. Used the tea/coffee making facilities too. Shower was good with plenty hot water and decent pressure. Our breakfast was great too plenty options available and all hot food was well presented. Hotel is in a fantastic location overlooking the river, close to shops, bars and Eden Court Theatre too. We parked in pay & display car park 2 mins walk from hotel. 24 hr parking for £5 which is very reasonable. Would definitely stay here again and recommend to everyone.

Having not expected too much from a Best Western hotel, we were pleasantly surprised to find this refurbished hotel was modern, bright and so comfortable. The bar is relaxing with some great cocktails and the Restaurant was first class both for dinner and breakfast. We also had midnight munchies which were delivered promptly and expecting to get crisps and nuts, again pleasantly surprised to be greeted with a full platter of sandwiches, sausage rolls, wraps, crisps and sweets. What a fab weekend we had and will definitely be back. Wholeheartedly recommend this hotel.

The hotel is very centrally situated & close to all amenities, only a 10min walk from bus/rail stations. The hotel room was neat & tidy with tv/wifi. I found the hot plate area was quite small and therefore quite crowded

Wow what can I say , from the moment we arrived we received a very warm welcome from the reception staff , first class service. Marlene on breakfast was fantastic , the breakfast it self was absolutely spot on . The room we had was immaculate no complaints at all, the bed was extremely comfortable and we had all amenities that we needed for our stay . Lorna and Aneta were absolutely super in the bar. Mark, Sarah,Louise,Maciej,Murray,Janus and not forgetting Robert the night porter thank all for making our stay amazing …. Looking forward to seeing you all next year Tara & Peter ❤️

Absolutely fantastic hotel! We had booked a spa day and were allowed just to go back to our room in our robes. They upgraded us as we had booked a twin but had been allocated a double. The porter was lovely and showed us to our room then brought our cases up. The service was 10/10, I've never felt so comfortable and at home in a hotel. The spa was amazing and our massages were great! Breakfast was delicious and again the service was so welcoming and friendly. We would definitely recommend and stay again.

The location, the staff, the food all go together to make this one of Inverness's finest hotels. The hotel was being upgraded during my stay but the great service provided by everyone was never in question. Parking is a lottery but street parking is readily available, it is a city centre ! A real feel good hotel !

Just visited this hotel last week, a 4 night Simpson bus tour stay. This hotel is spotless, looks and feels so nice and comfortable. The rooms have been renovated and are large and lovely.It has a lovely atmosphere and and the staff are all very helpful and friendly. The food was amazing every meal was a delight. We did not get the opportunity to use the swimming pool but it just like the rest of the hotel was scrupulously clean. I would not hesitate to return and have already recommended this hotel to a number of friends. A thank you to all the staff for such a wonderful break.

This is the second time we have stayed in the hotel. It is in a wonderful location. Handy for the shops and restaurants. It is very clean in all areas, rooms, spa, bar and restaurant. The decor in all areas is very good too. The staff were friendly and helpful. The food was delicious and of a very good quality. We used the pool and jacuzzi which was a lovely experience. There was a couple of matters we raised while staying and the staff were very helpful in resolving the situation. Thank you to the hotel for another great stay. I would highly recommend but check what part of the hotel you are staying in when booking.

The Palace hotel is a nice hotel with great hotel and bar staff and a superb swimming pool, where as parents you can have a drink and watch the children swim. The breakfast is nothing much unfornately and I found the prices of some of the rooms really quite high.

Just returned from a 'Girls Night In' break with my girls and we had a wonderful time. The Leisure facilities have all been refurbished and the rooms were also lovely. The evening meal, although a limited menu was excellent and we really enjoyed our glasses of prosecco. The hotel is with in walking distance of the town centre and there was live music in all the bars we visited (The Highlander, The Gellons and Hootenanny's) However there was also music in the lounge of the hotel and we could happily have stayed there! Special thank you to the night porter who brought out our 'midnight munchies' when we returned to the hotel slightly after midnight. This package was excellent value and we really enjoyed our stay.

Quiet simply could not fault it. The hotel was spotless. The food was loverly. The staff could not do enough for us. A completely relaxing break over Christmas. We X are seriously considering booking for next year. Quiet simply could not fault it.

Stayed for Hogmanay package which was good value for money. Hotel great location to explore Staff friendly and helpful News year entertainment, felt could of been varied Food was excellent Would recommend

I travelled alone but part of Great Rail Journeys holidays. Despite rail strikes all our trains behaved with constrictions - but we got there!! We had a lovely warm welcome from the Palace Hotel - their hospitlity is amazing!! The food was lovely, plenty of "happy juice", the staff very helpful and everywhere clean and sparkling!! My room had amazing views over to the hills and I had easy access to the swimming pool, where I swam most mornings before breakfast - what a Christmas morning treat!! Please remember your cossy when you go there - the spa area is amazing!! Special thanks to the chefs, especially the "heid yin" whom I chatted to on the last morning (thank you for food for long coach journey home - we needed it!)- his team worked very hard and produced amazing food!! Altogether a lovely Christmas break, in a super cosy hotel!! The hotel did get very busy on Christmas Day, however a lovely atmosphere!!

We thoroughly enjoyed our stay in the Palace Hotel. The hotel is lovely and we were really pleased with our room. I was also particularly pleased that the bar had Corona on draught! The only downside was breakfast on our first morning. There was a pretty long queue to be seated, which was followed by a lot of standing around with other guests because breakfast items hadn't been replaced. Service was pretty slow and I felt that the hotel was understaffed. However, the hotel offers free room service and redeemed themselves on our second and final morning with breakfast delivered to our room. This was our first time in Inverness but we're looking forward to returning and would happily rebook at the Palace.

Fabulous clean hotel, very friendly from the minute we arrived. Nothing was too much trouble . Excellent service from the staff and fantastic food. Nice swimming pool. Gym a little basic but adequate. Couldn't fault our stay.

Decided on this location being the best rest destination from a long drive. Also accommodated dogs. Very welcoming to all three of us! Great welcome next morning at breakfast. Team went over and beyond to help feed us whilst having a dog in tow.

We can not thank the hotel enough for our memorable Christmas stay. It was the first time we have both away for Christmas and it won't be the last. The food was superb (especially the cottage pie) and the staff were lovely (especially Stevie and Marlene). We had a fantastic stay and will be back next year! Thank you to everyone at Best Western Inverness : )

We stayed here for 4 nights over Christmas and have to say the staff were lovely and very efficient considering how many people they were catering for, the food was great and the extras such as the bucks fizz etc. were a lovely touch. beds were comfy and a great shower which we consider important. The only thing that let it down was the noise coming from the room above, we were on the second floor and the noise from the people above as they walked around was eerie it sounded like creaking and as if they were in our room and our friends further along the corridor had the same experience, it spoiled our holiday, it definetely needs looking at.

Great spacious room, great views. Food was really good with lots to choose from in there menu. Staff was really a friendly and helpful especially our server Sarah scobbie . First class service and a great stay

Victorian building located on River Ness on opposite side from castle. Only 5 min walk across bridge to centre of city. Very modern inside, very large double room at back with huge bed, desk, table & chairs and tv on wall. Room was very warm and quiet, blackout curtains and enjoyed excellent sleep. Lovely restaurant/ bar, breakfast room on ground floor. Also nice seating area in lobby with a fire to relax and enjoy a drink. Great Indoor swimming pool, sauna & steam room. Parking is limited, 22 spaces I think and many of these taken by non-residents using health club. 300m along street is the cathedral, I parked here each day for £5 for 24hrs.

Lovely hotel, spotlessly clean, ideal location, only downside was the noise from other guests in the corridor outside our room late at night and early in the morning felt as if they were in our room it was so loud.

Really nice hotel. Great central location beside river Ness Comfortable,modern hotel with excellent restaurant bar and dining area.Restaurant food and breakfast exceptional. Lovely pool and spa area All staff very courteous and helpful

Our amazing waitress Lorna Greene has been fantastic and has made sure we felt at home whilst working up here over the last several months. She has been super friendly and catered to us to the best of her abilities.

Firstly I was lucky enough that the hotel was not too busy to accommodate an early check-in to enable me to do some work. My third floor room overlooked the River Ness with views straight across to Inverness Castle. It was a good size with a comfortable bed and plenty of space to work. Great that they also provided complimentary bottled water. Shower over bath was good with plenty of water pressure. A local seagull pecked on the window to come in which was humourous to watch. Had a quick drink in the bar which was a nice vibrant area that had clearly benefitted from a fairly recent refurbishment. The breakfast area next morning was also nice with a decent choice of help yourself options that were of good quality. Really no complaints. You could do a lot worse than stay here if needing a base for your visit to Inverness.

Fortunately this hotel were able to accommodate our family at short notice when we found another establishment unacceptable. Very friendly and professional staff. Nice bar. Great position. Breakfast was great and the wait staff were excellent - highly recommend.

We stayed overnight at the Palace and had a lovely time there. The hotel is lovely, and we had a river facing room which had great views over to the castle. Ideal location for access to the town and also enjoying walks down the river.

Always wanted to visit Scotland, traveled to Inverness and stayed here for 3 nights, nice hotel, very old, biggest problem is the floorboards so most mornings it felt like the person above was moving the whole room about, it's very noisy we could hear the tv from either side. So insulation could fix this! Staff in the bar were excellent and very friendly, nothing was too much, I think the hotel is used for mainly coach tours as there was a lot of elderly in there (not that it's a problem) but would of been nice for some music for them. Didn't use the spa but looked very nice. Room wasn't cleaned properly the whole time of our stay, I knocked my water over in the first night and it went u set the glass and was never cleaned the whole time and a few other bits, bathroom wasn't cleaned either. Bed comfy though and great locations.

The hotel is stunning and lovely place/decor. The rooms lovely and clean, we had a girls night package but it went sour when we went for dinner. The food was terrible and not even edible, we complained and they offered as the chicken option instead of salmon, it was chewy and dry, food definitely reheated and the portion was tiny! The cheese was terrible, was really disappointed. The staff didn't seem too concerned and just replied with I'll let the manager know! We didn't get an apology or any compensation for 6 terrible meals. The breakfast was also the same, over cooked and not edible. Stick with tea and toast! I would recommend hotel for a bed only!

The Inverness Palace Hotel is an excellent hotel that is also perfectly situated for exploring Inverness. I was traveling with my 80+ year old mother who is wheelchair bound and there were no limitations getting around within the hotel. The management was so accommodating at check in as there was a mechanical problem being able to reach are room. Because of this, they provided an improved room with elevator accessibility at no extra charge because of the concern for the safety of my mom. This simple adjustment resulted in us having a wonderful stay at the Palace Hotel and exploring the city of Inverness. We are grateful and highly recommend the Palace Hotel!

I booked the girls night in weekend at the Palace Hotel Inverness for my mums birthday/retirement. Firstly, the booking process and selecting timings of events was straight forward, organised and the girl was very helpful. On arrival at the hotel the reception staff took our bags as our room wasn't ready and we went for a walk and came back. On return reception confirmed the timings of our processco, dinner and midnight snacks and off we went up to room 22. The room was quiet and a good size, beds comfy and lovely view. Bathroom was basic with a bath and shower. The ceiling had bad water damage which we didn't notice until going to bed at night. Once settled we called reception to ask about the spa but they weren't able to help as its seemed certain areas of the hotel are not owed by the hotel from what we were told. I found the lack of communication here to be poor. When we got to the spa we had no dressing gowns, no slippers and it was one of the guests that told us to ask for one at reception. It would have been better to have these left in the room due to being there for a spa weekend and I think it would have been more of a personal touch too. The pool was cold and everyone hovered around the hot tub area so you had limited chance of getting to go in unless you were quick. We booked 2 - 1 hour treatments via sleeping beauty salon which again is not part of the hotel. Unfortunately due to staff sickness our treatments were cut to a half hour which was dissapointing and the hotel couldn't offer anything due to it being a seperate company. We were due our processco in the room at 6pm which we had to chase twice and when going for dinner again lack of communication or training were told by reception we would need to ask at bar as they didn't know. The food was lovely and once in restaurant the staff were lovely and couldn't do enough. Food came fast and was tasty with plenty of choice. I would say better communication, training and the personal touch is needed at this hotel which otherwise would have made it a lovely stay.

Excellent room with comfortable bed. Excellent breakfast selection and enjoyable dinner in restaurant. Room was quiet and hotel provided complimentary parking nearby. Handy for town centre or touring local attractions.

Our 2 night stay eas absaloutly fantastic. We were very happy how tidy and neat the rooms were. The staff were super helpfull when asked for advice on inverness. The health suite was nice clean and modern which made for a very relaxing stay. The whole stay was reall good value for money and will definatly be back again

Terrible facilities in the gym. 3 of 3 treadmills broken. Alright if you keep speed to 5km/h but over 10km/h they stick and stop. These are actually dangerous. Person at gym said engineer had been. Doubt that very much. Local users said they'd been broken for months. So much for the facilities! Breakfast was poor with orange juice being undrinkable. Literally orange water- cheap and nasty. Pricey hotel and food and drink is very expensive but value for money lacking massively.

Our bedroom was a twin room on the 3rd floor with lift or stair access. We had a lovely view of the River and enjoyed our walks along the river paths. The room was large, clean and plenty of storage space. Plenty of choice at breakfast and dinner, the staff in the restaurant worked exceptionally hard, breakfast buffet topped up with choice of cereals, bread, cakes and cooked food. Bar and reception areas are pleasant and we had tea and coffee available all day. Very close to the town centre, Ness walk and we included a walk along to the arboretum. Make full use of the brilliant swimming pool with jacuzzi, sauna and steam room.

Went with friends as part of a coach trip. Had a fantastic time at this lovely clean hotel. Bedrooms were clean, warm and tidy with exceptionally comfy beds. Meals were fabulous, great choice of meals, cooked well and nicely presented. All of the staff were friendly, helpful and went out of their way to look after us. Look forward to going to this hotel again.

We stayed for one night as part of a trip around Scotland so was a quick stay. The hotel is clean with friendly staff. There's a pool and gym and spa but we weren't there long enough to use any of these but they looked good. We only ate breakfast here but it wasn't great. The staff at breakfast were not of the same calibre as the rest of the staff but possibly due to experience.

Great location and high quality hotel complemented by excellent staff. The Spa is a great facility with and exceptional restaurant. Can be a little busy with large groups at peak times. Cleanliness and attention to detail was refreshing to see and experience

The elevator to the 4th(5th) floor was down for 3 or 4 days. They did help with our bags but an exertion for people in their 70th year. Theamager did compensate for the inconvenience when asked nicely. One meal bill was covered but it was the worse salads ever. But I have found in Scotland that salad is not any one's Forte. The room was a king and very clean and a good size with 2 chairs to sit. Kept up to date! Typical Scottish buffet breakfast for guests with special order for some eggs. Nice lobby to sit. Parking is sparse but they will eventually give u a permit to park at the cathedral. Street parking is a nuisance as u must move in the morning or be fined. Overall a pleasant stay except for the unfortunate elevator. They did offer another room but a lot smaller so we stayed put

Enjoyed a 2 night bed & breakfast stay, great view of river from our room. Good choice from hot & cold breakfast buffet on both mornings. Leisure facilities good pool, jacuzzi, sauna & steam room also gym but did not use it Friendly efficient helpful staff. Great location

We had a two night break in October( room 406 ) top floor.Booked direct which included b/b plus dinner on one night and two mini bottles of wine. Great value. Lovely modern room at rear of hotel. Loved the 3 course dinner. Used the pool and jacuzzi twice and the steam room.so nice and upmarket. Despite the old established exterior the hotel is very modern inside. Staff were efficient. No complaints despite the hotel being busy . Great ,something for everyone ,at breakfast. Would recommend. Only a short walk to Eden Court Theatre and 5 mims across river to many shops bars and restaurants. Only minor moan the limited 22 car parking. Manged it on second day but parking locally.

Nice hotel in a great location. Room 210 is a bit noisy next to the corridor door, and the people upstairs could be heard walking about. Bed was comfortable and the room was nice and warm. Breakfast was good, but you had to ask for the porridge. I would stay here again.

Located in central Inverness on the River Ness. Had a river view room, upgraded at cost, but worth the extra. Good food and bar with good service. Room facilities OK, but annoying “mobile” toilet roll holder in the bathroom which tended to fall over more often than not!! Worthwhile stay,

We stayed here for three nights as part of the Great Rail tour. Check in was easy and our cases brought to our room. We were on the 2nd floor directly opposite the river and castle. Room was very clean, comfortable and quiet. Great sleep. An interesting early morning (8 am) call from a seagull on the window. Previous tenant must have put biscuits out. Spent time in the bar and enjoyed the ambiance, service and choices. Dinner was as a group with set menus and table. (when you hand out the envelope with the room key it would be good if you deleted the bit about booking for breakfast etc - one of our company got VERY confused with this). The food was excellent and the service generally very good. Doubtful if we will be back this far north but if we were we would stay again.

This is the third time I attended for an afternoon tea and what a disappointment. The service was outstanding, the staff were helpful and happy to oblige in any way. The problem was the choice of food offered. I chose the vegan afternoon tea and they clearly had a shortage of vegan food. I was missing one of the sandwiches to start with, to be fair the ones I had were very good. No scone, instead a fruit salad! I mean who on earth goes for an afternoon tea and expects a fresh fruit salad! Very poor. Also I was given 2 cakes so clearly a shortage there too! With so many places offering afternoon tea I would give this a miss, very disappointed.

The room was noisy. You could hear every step taken in the room above and your neighbor's talking. The bathroom smelled of mold. The internet didn't work. The water temperature fluctuated to both extremes.

One of the worst hotels we've ever stayed in. The insulation is nonexistent. You'll get to know,your neighbors intimately and hear every step,they take, upstairs, in the hallways or adjoining rooms. Carpets old,and musty, bathroom smells of mould. Internet in the room nonexistent. One star for the hot tub and pool, another for courteous staff. Very generous 2 stars for a terrible hotel.

Lovely hotel in a perfect location overlooking the river within a short walk to the town. Rooms were clean and beautifully decorated and the bed was so comfortable. We ate dinner and breakfast here and the food was good with lots of variety for everyone. Staff were all friendly and helpful couldn't recommend this hotel enough.

Great location, very helpful and professional staff, spacious and clean room, king sized and comfortable bed, beautiful views, delicious food. Also really enjoyed leisure facilities i.e swimming pool, sauna, steam room and hot tub

Nice hotel. Room was pleasant and had everything. Shower in high sided, slick floored tub was extremely unsafe for anyone with mobility issues even though there were grab handles. Breakfast was typical throughout Scotland, not good. Bland. the same thing over and over again.

Good place. Good view. Good food. Good first choice for starting your journey around Inverness. Walking along River Ness toward Carnac Point or toward Bught Park. Cycling along River Ness toward Dores beach and Loch Ness. Good place for rest before finishing the journey.

The rooms are very small. There is limited storage. The bathroom has very limited storage. It is a small double bed. The noise from the next room travels, I can hear every word my neighbor says. There is no phone in the room. If you need something you have to go downstairs to the front desk. The wi-fi is weak. The dinner we had was tasteless and not cooked well. The hotel is clean and convenient. Staff is knowledgeable, helpful and efficient. For the price, you can do better.

Food was dreadful. 6 of us ate there and none of us cleared our plates. Dry chicken curry and fish that was so overcooked and chewy, I couldn't finish it. The black mush that was among the salad leaves - unforgivable. It's beyond comprehension that a chef would plate this and happily send it out as a product of their work! Probably one of the worst meals I have had out. Did I complain? Yes. Was anything done about it? Of course not. Did my concerns even reach the kitchen - I doubt it!

There were so many things wrong with this hotel I don't know where to start. We paid £380 GPB (~$450) per night for 2 nights for an executive river-view room, and for that money we had to walk up 4 flights of rickety stairs and sagging hallways (we were in the second building next door to the main hotel), to a relatively basic room that had no drawers, no robes, no wash clothes, and crappy internet (not just poor signal strength or speed, but at times, no signal at all). Most of the staff (outside of front desk) was completely uninterested and unenthusiastic, as if they were there just for a seasonal job, and couldn't wait for the season to end. We thought we'd enjoy starting our stay with their afternoon tea - which was an assortment of unappetizing sandwiches and stale pastries; not anything like the high teas we've experienced in true 4-star places. As for breakfast, it was a picked-over buffet, and had the most dreadful coffee I can recall in recent memory - as if they had run water through the grounds a second time. It was so bad, we ate elsewhere the second morning, even though the breakfast had been included in our stay.

Upon arrival, Ewan was lovely and helped us with our luggage. Patrick got us the rooms we wanted and Mya was lovely in the Braserrie downstairs. The head Chef Sam was amazing and went above and beyond for my mum and I when we were a bit under the weather. He sent us up a nice pot of tea and cakes since we had to cancel our tea downstairs. Natalie at the spa was lovely and gave me a lovely facial. Wish they had more staff in the spa as I was lucky to get this appointment! She does an amazing massage. Lovely views of the River Ness and you're right in the middle of Inverness, castle Inverness being literally across the street and river! 14 miles from Culloden in one direction and the same in the other to Loch Ness, if your desire is to try to catch Nessie. The breakfast was good and the tea was fabulous. The bathtub in our suite could easily hold 2 people my size (5'11). The pool and hot tub were open from 7am-9pm. Would gladly stay here again. The lunch menu is served until 4pm. The brie and cranberry toasty that Chef Sam makes is ever so yummy and my mum loved the soups. They made pretty good cocktails It was lovely being able to have our bags brought to the room as the lift is a bit on the smaller side.

Stayed for 3 nights in the Palace, had a room with a river view. Nice room, beds comfortable but the heat in the room was stifling, had to have window open all night therefore very noisy as it was the weekend, certainly not worth the money we paid for it. Breakfast was very disorganised, a lot of young staff and not much training I think. Had some food in the bar area ordered a side dish of coleslaw ( bit surprised they did not have any ). Would not pay the money it cost to stay here again.

I had 3 rooms here. We were in the building next door (literally out the door and in through our own front door). Lovely young chaps carried our bags for us. My elderly father had an amazing room at the top looking over the river (515 i think). My sister had a double below - small but OK. I had a family room which I shared with my kids in the basement. Huge and comfy. In terms of decor it is what you expect from a chain hotel of this level. The bar was nice although wine list was limited and not great. We ate here one evening by default as we could not get a table along the river. They were really friendly and the service was fast. Food was OK. Breakfast was good and the staff (Marlene) were so friendly and kind. Overall it was what I expected with the bonus of friendly and kind staff.

We didn't stay at the hotel but I booked myself in for a Swedish massage and I was totally blown away with how amazing this was, so calming and just HEAVENLY. All the staff were so polite and really attentive it made me feel so relaxed on the day, can't thank you enough, after all the travelling I needed that!!!!

My wife and I walked in for a drink,the pleasant girl at the bar took my order when another member of staff approached and spoke to her. I was then asked by the 1st girl if I was a resident,to which I replied no, I was then told that we would not be served as they were "Too busy". Disgusting way to treat customers, it wasn't too busy ,why would my order be taken only to be refused on the whim of whom I could only assume was some type of supervisor. She never bothered explaining the situation herself, leaving it to the embarrassed girl to deal with it. Totally disgusted by the whole affair and certainly will not be returning.

The hotel was perfect and in a great location. Great facilities and excellent staff in particular Marlene, Walter and Lorna. The pool and the spa was a lovely experience aswell. Would highly recommend staying in this hotel

Rooms are miserably hot for sleeping (25 C) even though it's 15 C outside. No air conditioning and the window will not open more than 6 inches. Beware! Talked to the front desk and they said “the rooms run hot”. So they knew this and do nothing. Avoid in summer.

Fantastic location! I had a room with a view! The rooms are larger than most through out Europe. Bathroom with shower and heated towel rack. Breakfast was wonderful with a large variety to choose from. Location is walking distance to all of city center. I highly recommend! Cheers!

Came as a group of 10 for afternoon tea last week. We had a private room which was great as it could be decorated by friends for the baby shower we were celebrating. Good selection of sandwiches and wraps, tasty fillings and lovely bread. Also had some mini savoury pastries. The chef even came through and made us some extra ham sandwiches since one of our party didn't like smoked salmon which was very kind. Lots of sweet choices too and tea/coffee topped up on request. You can also order other drinks/cocktails/mocktails from the standard menu and just pay for these if you want something extra too. All of the staff were so lovely and regularly came to check we had everything we needed without being intrusive. Fantastic service. Thank you for a lovely afternoon.

We spent three nights, as part of a GRJ rail tour of the Islands and Highlands. The location is in central Inverness, overlooking the castle across the river. The staff were extremely attentive and friendly, the room was comfortable and well appointed. Add on the spa facilities in the leisure centre. At the time of our visit the hotel was extremely busy !! So while the dinner and breakfast menus were extensive, the sittings were staggered to accommodate the large number of guests !! I've never had to advise my preferred breakfast time, the night before !! But it provided the ideal base for exploring the Scottish Highlands.

Good hotel generally. The room was warm , if we opened the window we were kept awake by Gulls sadly. Air con would be a positive addition. We arrived at breakfast at 06:30 to find no cooked breakfast out. We made do with the continental selection. Lunch consisted of sandwiches and very salty soup. Service at the bar was good snd the staff were friendly.

We were booked at this hotel through a travel agent and thoroughly enjoyed our two nights there. Gorgeous rooms with a view of Inverness Castle and River Ness. Within walking distance of shops, restaurants, and places of historical interest. Steps from a lovely walking path around the river. The staff was friendly. Breakfast was fresh and abundant. Bar service was superb. Check in and out was a very easy process.

Pinky and I stayed at ‘The Best Western Palace and Spa Hotel' in Inverness- superb location and great hospitality. Special mention of the Cheif Manager, Ms. Louis Macdonald- never have experienced a warmer person than her. She saw to it that our stay was made as comfortable and enjoyable as possible. Super view from the room, , as it is on the river bank. A must for those going to Inverness!

Stayed for one night in gorgeous king room with views to the river . Great staff and service Very friendly and attentive .. Fab gym/ pool - very clean and beautician on-site ! Busy bustly bar and bistro - very nice On-site, easy parking too. A great location for one night in Inverness. Thankyou

Overall our stay was lovely, the facilities & the fact you can use them at your leisure was a big factor in choosing the hotel in the first place. The staff were very friendly & accommodating. The food & drinks were delicious. The cleanliness of the room was a let down, the price we paid for the room we expected a little more. Some small things but also left over lettuce on the chair from I assume previous guests. Not great for a room over £300.

Me and my boyfriend booked this hotel through Woucher. From the pictures we were absolutely ecstatic about going it took us 3 hours to travel from where we are. When we arrived we were so impressed with the pool and how up to date the hotel was absolutely stunning. We checked in and was all good. Then one of the staff told us that our room was just down the road… out of the hotel and down to this B&B type place. If we had wanted to pay for a b&b we would have. I just felt as though it was very bad/false advertising as we wanted to be in the main building. I felt as though because we had went through woucher with a deal they treated us different from everyone else…. Anyway we got it sorted and they upgraded us into the main building. The room was much bigger and was much better. The pool and the aesthetic of the hotel was lovely I can just describe it as white and glossy everything was so clean and looked really new. Was really happy with the pool… We would definitely come back but maybe worth just paying the full price for the hotel rather than doing a woucher deal and not actually getting into the main building the first time round…

I have just returned from a five night stay at this lovely hotel with a tour company and I am extremely impressed with it. Every part of the hotel is spotlessly clean. The food is very good and the staff are very polite and helpful at all times. I was on the second floor and my room was very quiet and comfortable. The WiFi also was very good at all times. The hotel is in a perfect spot overlooking the river and close to restaurants and shops. I wouldn't hesitate to go back to this hotel if I returned to Inverness and would highly recommend to anyone.

We arrived via personal car and found no parking in the small hotel lot on June 9th. We parked in a disabled spot to run and drop off our luggage. The staff was so accommodating to allow us to leave our keys with the pool staff and told them they would move our car if the spot was needed. When we go to our room, they had been overbooked for our original room and they upgraded us to a lovely river and castle view room. Unfortunately, it was set for two twin beds. The front desk staff had someone move the beds and nightstands while we went to dinner. We were very impressed with their desire to make us happy, The lobby and bar area is bright with many places to sit. There are lots of restaurants in the area but you should book in advance. The room was quiet and black-out curtains worked well. The pool and exercise facility were modern and very clean. We highly recommend this hotel.

The location for the hotel is perfect. You can walk straight into the town centre, perfect for shopping, food or a night out. There was lots of hassle with our booking and we had to compensate in the end. There was some work to be done on holiday unfortunately, but there was no WiFi. Not working. They tried fixing it, but ended up not getting back to us, so we ended up with no WiFi. The spa and pool are amazing. Don't get me wrong, staff and hotel very nice, but for the price you pay, you can expect a bit more.

We stayed here for 5 nights as a central point for touring the Highlands. Good comfortable hotel with a very efficient , hard working team all focused on providing a good experience for guests. Good pool. WiFi not great.

We stayed as a couple for 2 nights in a River View room, which is situated at the front of the Hotel. This is a nice place to stay as the location is right across from all the usual town centre amenties, such as shops, bars, restaurants etc. The view overlooks the river Ness and there is a small car park at the side of the Hotel, spaces are limited and generally there's not a lot of parking in and around the Hotel. The room was pleasant and the even though the building is old, it is well maintained. The staff were all really helpful and polite, we stayed on a Bed and Breakfast basis and found breakfast to have everything you needed. There are plenty of places to eat out if you want, and even though the Hotel was busy is never was a problem for us.

The hotel is comfy, clean and efficiently staffed. It's wonderfully situated overlooking the river just a bridge away from the city centre. Beautiful rooms and friendly bar staff. It's well worth a visit.

We where given a room that was not in the hotel, but rather in a small building behind the main building. First impression upon entering was the smell. It literally smelled like a barn. There were four rooms in this “annex” and the whole building creaked when anyone moved anywhere. It was a bit warm in our room so we had to open the windows (no A/C). We were there only two nights and were only in the room to sleep and shower. For an extended stay, I would have requested another room or went somewhere else.

The hotel is really beautiful, set in a wonderful location very close to the city center and it looks really luxurious. It is very clean, which, to us, is the most important thing we need in a hotel. Our room was spacious and also very clean. The window was facing directly on a chimney, which was not great, but we understand that when the hotel is full (there were 2 tour buses!) you get what you get. The staff working during breakfast time and in the bar in the evening was extremely nice and the food we had for dinner was delicious (as was breakfast).Mind you that when booking online you are asked to leave a note if you want breakfast. This does not mean that breakfast will be included in the booking price (it must be paid separately) but if you do leave a note in advance you get a discount on breakfast (about 9£ insteaf of 12£). There are still a couple of points which however should be improved, especially considering the price of the rooms. Not sure why but our room was insanely hot (it was May, not summer and outside temperature was actually quite cool) so that made it a bit hard to sleep. The whole corridor of our floor was actually extremely hot, not sure why that was. The bed was not too comfortable but it was still ok (I would just expect more for the price). The worst thing were the doors though. Every time a guest would forget to hold the door while it closed, the door would slam with such force and such noise that it sounded like a hammer was being smashed on the wall. We wanted to sleep in until 9 one day, but all the door slamming of the group that was on tour got us awake shortly before 7. Finally, while the staff at the reception was also kind, the few people we dealt with seemed a bit uniformed and not too organized (they even gave us a wrong breakfast time, after checking TWICE about it with them). But all in all it was ok, and we could still reccommend this hotel for longer staying time.

Location is good, rooms clean, parking is not the best. Breakfast was very good and staff in the morning were extremely friendly. The elevator is extremely small when you have luggage, but we made it work.

With taxes, our room was about $300/night. This turned out to be not worth it. The hotel was in a lovely location on the river, with a view of the Castle, but it is in need of a refresh. Additionally, there is a weird system while using the hot tub that it is a 10 minute cycle, and once the timer light turns red, everyone has to exit the tub for an additional 5-10 minutes until it turns green again. Just starting to relax after 10 minutes, and someone comes and kicks you out. Just ridiculous. Rooms are on the older side, lots of large groups of tour buses and Hen parties made the atmosphere a little chaotic. Breakfast is not included.

Best Western Inverness - great choice for stay, spacious room, very nice view overlooking river and castle. Definitely will stay again if traveling back to Inverness. Thank you Best Western for the hospitality.

With central location, great view of the river and easy to walk around the centre. Friendly and helpful staff in a clean and refurbished environment. The leisure staff are the true gems giving fantastic hospitality and even keeping an eye on your car in the car park. Great pool and facilities along with good breakfast and service in the hotel. Well worth staying when visiting Inverness.

Very good weekend break in a lovely hotel, bang in the middle of Inverness. Only used restaurant for continental breakfast both mornings, but that was very good and efficient. Room was in adjacent building, first member of staff sent us up two flights of stairs before we realised the room numbering meant we were not even close! New start apparently so let him off. Room was spotless with nice furnishings and comfortable twin beds. Dog friendly too, he definitely didn't complain. Right on the river so perfect for walks as well as shopping/dining in town. Not unique in this day and age, but bar was expensive. Sign of the times etc. Leisure club was excellent, used every day of our stay. Quiet during the day when coach trips are out and about. Had steam room and sauna to myself each time, pool was quiet too. Small gym but has the basics for a workout; dumbbells/kettle bells, weights bench and a few running/step/cycling machines. Staff excellent in leisure club.

The location is great, pool and spa services are nice. But it is impossible to relax at the hotel. The doors close insanely loud, anytime someone opens/closes a door to their room it will wake you up. It's the equivalent to someone slamming a door with force. Moreover, housekeeping was screaming across the hallway to each other for 20 mins this morning - which you could hear clearly from the rooms. This discomfort will results in me not coming back

So disappointed in afternoon tea sandwiches were a bit dry slabs of cakes which you would not expect afternoon tea scones were pre f illed with strawberries and cream it would much better to be able to spread them yourself with jam and cream nobody came to see if everything was OK we had to go to bar to ask for extra tea and then had to wait 20 minutes for it

Just what we ordered after 2 years of covid The hotel staff could have not been more helpful the spa area you could not fault just like photos on the web site view from room was awesome Food was very good one unexpected treat was live music on the Tuesday night only downer was booking a table in the Eight on the River restaurant but due to coach trips was told we could only eat in bar area easily alleviated by not accepting the booking but was rectified by the positive reaction by the Brasserie Manager but that is not a dampener we both had a terrific stay with you

The hotel is in a great location, it is within easy walking distance of the town centre and there are lovely riverside walks close by. The staff are friendly and helpful. The pool, sauna and steam room are clean and well maintained.

We stayed at this hotel as a family, the room was a great size and very clean, all the staff from reception, bar and housekeeping were very friendly. The location of the hotel is perfect for getting into the centre or a nice stroll along the river. we will use the hotel again in the future

This is a very nice hotel overlooking the River Ness in the heart of town. Decent rooms and meals. Staff we helpful and friendly. No complaints. Ample parking space nearby and loved the walks along the river. Next to some excellent restaurants. Recommended

Beautiful location right on the River Ness. Close proximity to restaurants and bars. A quick ~20 minute drive to Loch Ness. The hotel was very nice with a restaurant/bar. Free parking available either onsite or they have overflow for free down the street. Loved the spa area with gym, pool, and hot tub. Received a room upgrade due BW status level. We really enjoyed our stay.

Reception: prompt, friendly and helpful Hospitality: Good. Did seem a little overwhelmed when busy. Staff attentive Food& drink: Good quality. Well presented. Added bonus, no charge for breakfast room service . Served punctually with no errors and cheerful staff! Reception: Helpful and polite Leisure facilities: pool and whirlpool ambient temperature, clean Would benefit from a few more loungers Gym, exercise equipment and weights you would expect Housekeeping: Towels changed daily. Tea and coffee sachets restocked daily, would have liked hot chocolate as well! Room didn't appear to be dusted. Basic clean. Bedroom: needs redecorating, dated. No safe or minibar Location: excellent. Central. I highly recommend this hotel.i will certainly return

What an experience can't fault our two day stay in the Palace Hotel from our welcome to our departure the staff were friendly and helpful the room was fresh and spotless as was the fitness area,loved it.

Stayed two nights on a solo trip for the Inverness Half. Hotel perfectly located for start and finish of the event (and for that matter for the Loch Ness Marathon when it comes around). Great location by the river just a very short walk over the bridge to the town centre. Very nice modern feel and decor to the hotel. My room (in the newer part of the hotel) was spotless, spacious, and comfortable. Only room criticism - it's good to have USB charger ports on the plug sockets at the desk, but they'd be more useful to most people at the bedside, where there were none. Spa was really nice, again spotlessly clean, lovely sauna, steam room, jacuzzi and swimming pool. I liked that the pool was quite cool, good for actually swimming rather than just splashing around (I find too many hotel pools are too warm). Breakfast was good, just minor criticisms - a serving of toast is usually two slices per person not one, and if veggie sausages etc. were available (to be fair I didn't ask) maybe note it on the menu card? This hotel comes close to "excellent" in my opinion, so why am I rating it only "very good"? The parking faff. They only have a small car park, and overflow parking in the public car park two minutes walk away, for which they will give you a permit. However... front desk will send you to the leisure club (at the back of the hotel) to obtain said permit. Leisure club staff then take you back to the front desk to use their card machine to charge you a £20 deposit against the permit. On departure, reverse the process. Why? Let the front desk deal with it. Drop the deposit, hotels have post-charge ability, just make it clear that a permit not returned will result in a charge. This is easily fixable - management, please sort it out. :)

Lovely hotel very clean spacious room great views staff polite & very helpful and friendly food was really nice hotel lounge very relaxing just a stroke over bridge to town centre would definitely stay again

My husband and I stayed here on Sunday night. We had a stunning room overlooking the castle. We used the spa and the receptionist was extremely pleasant and helpful. . Did a little sightseeing as the hotel is in such an amazing location. Had a beautiful dinner and breakfast too. The most outstanding thing about the hotel is the lovely team who can't do enough for you. We would especially like to single out Catherine from the restaurant, what a lovey professional girl she is, she went out of her way to ensure our stay was special, a huge thank you to both her and the housekeeping team who cleaned our absolutely spotless room. We can't wait to come back.

***** 5/5 - ***** Beautiful hotel. Stunning view of the river and Inverness Castle. Rooms are fantastic with very large comfortable beds. Staff are friendly and helpful. 2 night stay I met Catherine, Marlene, Annie and their manager Mark. Each of these caring lovely people made a point of speaking to guests and took an interest. The service from this team was amazing. Catering for all people from all walks of life, they make everyone feel welcome and comfortable. I would highly recommend staying here. It's the people who make the place and these people make you feel right at home. Thank you to the whole team you are doing a fantastic job and are truly lovely people. Breakfast is great buffet style and tasty. Hotel is clean well maintained and a fabulous place to stay.

Myself and my husband visited this hotel for a long weekend away to celebrate our anniversary and we were not disappointed. The location of the hotel is perfect, the views are stunning as soon as you step outside. The staff were all very friendly and helpful, nothing was too much. On arrival we were helped to our room with our bags and then realised we'd been gifted two mini bottles of processco which was a lovely surprise. The lady from reception who took us to our room then also had a large bottle sent to our room as well, which was so generous. Breakfast was great each morning, fantastic choices available and staff were lovely. The leisure area was great, very relaxing. Staff again very helpful and all areas were very clean. Would highly recommend!!

Upon arrival all covid measures were in place and an easy to use self service kiosk allowed check in. Room was upgraded to riverside view for free. Nice spacious room with great view of the castle. Comfortable beds. We made use of the pool facilities and really enjoyed the pool, hot tub, steam room, nice clean modern facility. We booked with Sleeping Beauty spa and had a lovely massage and facial - therapists were lovely and made us feel welcome - highly recommend

Beautiful room in lovely hotel but let down by lack of service at bar (when not particularly busy) and an apparent underestimate if how much food us required at buffet for number of guests - leading to cold breakfast while waiting for items to appear from kitchen.

The Palace hotel was a beautiful hotel with lots of bars and restaurants surrounding it. The location was great as was central and had a beautiful view of the castle and river. We enjoyed the breakfast the food was really good and lots to choose from. The staff were very friendly and attentive. We also enjoyed the leisure centre and spa, the pool was great the changing rooms were kept clean and the treatments were lovely! It was great to be given towels when we arrived at the pool the only downside was that there was no hairdryer in the changing rooms.

This hotel is the perfect location when visiting the lovely Inverness. Very comfortable with pleasant and great facilities. Views across the river are a great way to sit and have a leisurely meal. Definitely recommend

Highly recommend this hotel it has a great location with lovely river views, central location to all you need I recommend upgrading to the river view rooms they are large and spacious with great views. The spa and gym and pool are all excellent. And a special mention to Lorna who is a true credit to the hotel.

Treated ourselves to a spa break at this lovely hotel. We had a twin room and both the beds were king size which was such a treat and had the most comfortable mattress I have ever slept on! Room was a great size with views over the river and to the Castle. Every member of staff we met were super helpful and friendly. Every where was absolutely spotlessly clean. Spa treatments were amazing and the pool was great too. Will happily stay here again.

We stayed at the hotel on a girls night in package and couldn't fault a single thing! The package was exellent value for money and all 8 'girls' had a wonderful time, staff were exeptionally helpful and friendly, the hotel itself was beautiful, food was good, beds comfy and the spa was really lovely, Thank you so much for making our weekend a memorable one for all the right reasons....it was perfect!

Great hotel with picturesque views over the river. Good access to the main city and restaurants. Staff were friendly and helpful and room was clean and tidy. Food was tasty although slightly overpriced. The only disappointment was the noise from guests arguing in the room directly above and continual loud bangs on the floor which disturbed our sleep on all 3 nights of the stay. We did report it to reception and were given a half hearted apology. For the cost of the room I would have expected a better nights sleep although do recognise this wasn't the fault of the hotel.

Rooms were beautiful, food was outstanding, spa was so clean and new. Friendly staff, clean hotel. Very happy with our stay. Highly recommended.gorgeous views from rooms, buffet breakfast and plenty of choices.

This is the second time we have stayed here and I have to say it was not as good as the first time. We booked a deal including dinner and breakfast and certainly did not get the same standard of room as the last time we were here. We got a room on the first floor and it was so noisy we had to move the second night. We were above the gymnasium so could here people pounding on the running machines and there was a dog in the next room which kept barking, The staff were excellent when we complained and we were moved to a room at the front of the hotel which was far better, it was bright, peaceful and overlooked the river. The breakfast was excellent, there was plenty of choice. I would stay again but will make sure I book a better standard of room at the front of the hotel.

Fantastic hotel with human and dog friendly staff. Molly was made to feel welcome and part of the family ♡ Chef came out to meet all the dogs and sausages were offered each morning. Molly loved her stay, so did we :) Thank you

A nice hotel but the dining experience was poor. Best place to eat was brasserie for atmosphere. Went to main restaurant for second night expecting fine dining menu but it was same as bar menu in brasserie. Staff had no charisma just pointed to table and muttered soup of the day and curry of the day. Seemed in a hurry to get us moving. Asked for a speciality gin after ten minutes told they hadn't got it and was presented with Gordon's which we refused. Even though there were only four couples in a dining room with about 50 tables we were put on adjacent tables with less than a metre between seats despite covid rules supposedly in force. We were also woken after midnight by two drunk women who insisted it was there room complete with expletives. Fortunately the response from reception was prompt and it was dealt with immediately. All in all a lovely hotel in a great location but it does need to invigorate the dining experience.

Very disappointing lunch visit especially as we were celebrating one of my friend's big birthdays! The staff were very polite and friendly but the service was very slow despite the fact it wasn't busy. Toasties and fries were tasty but lukewarm and we had to ask for salt for the fries. We had booked a high chair and were given a rickety, dirty one which to be honest didn't look very safe and which we cleaned ourselves. The decor is beautiful and the brasserie has a nice atmosphere but unless they improve their customer service I don't think we'll be rushing back!

I absolutely loved having afternoon tea here. Fantastic service. My vegan afternoon tea(first picture) was delicious. It was so tasty, usually, there is something I don't like, but I loved it all, we had to take some home in containers, there was so much. Best Afternoon I have had and great value for money. I will be back again for sure. I couldn't recommend the place or the staff higher. Very courteous, welcoming and fast service.

One of the best hotels I have stayed in for many a year, and I've stayed in quite a few. Everything was spotlessly clean and the staff were ever so friendly. The meals were of excellent quality and the drinks menu and pricing were extremely reasonable. The pool / gymnasium were again excellent, if on the small side, and free to hotel guests unlike a hotel from another group who I stayed with recently ( Hilton Majestic Harrogate ) who wanted £15 per hour to use their leisure facilities. I cannot rate the Best Western Inverness highly enough.

A truly delightful, comfortable stay for a work trip. Excellent location close to public transport, city centre and scenic riverside walks. Faultlessly clean room, superb breakfast and lovely relaxing pool and spa.

We were rather disappointed with our stay at The Palace, the evening meal was only available in the Brasserie and the menu was not very special. The choice of gluten free fish was uninteresting and there were few vegetables available for any dish. The soup was luke warm and the same for lunch and dinner. At breakfast the yogurts were out of date by up to 2 weeks! The extractor fan didn't work in the en-suite bathroom and despite notifying reception it was not fixed. Overall staff were courteous and helpful.

Had a wonderful stay at the best western palace hotel. Was a much needed break and had all the facilities needed. Lovely pool area with jacuzzi and sauna. All staff were friendly and approachable. Room was spotless and spacious. Was the comfiest bed I've ever slept in. Will definitely be back!!

Went for drinks on Friday with friends and got a great seat by their wonderful fire. Was so cosy and had a great atmosphere. Lorna our waitress was so attentive towards us and nothing was not too much trouble. Would definitely recommend this place. Thank you Lorna.

Had a fantastic river view room but a few little things that were disappointing. Bin in bathroom had not been emptied, no bottled water in room. Greek toileties….. this is the Captal of the Highlands of Scotland for goodness sake! There are some amazing Scottish soap companies that could supply the toiletries. Staff were lovely and friendly, lounge bar always a great place to relax. Pool is the best hotel pool in Inverness.

This hotel was a really lovely stay, very clean room, polite staff and good food! We stayed in the executive room which was very spacious and reasonably priced. Only a short walk into town, parking available and very quiet. Couldn't fault it, would recommend.

Lovely weekend away with friends in perfect location close to restaurants and bars This was our second stay at the Inverness Palace and we thoroughly enjoyed it Would recommend this hotel and this lovely city

A thoroughly enjoyable 3 day break for my wife, daughter, her partner and myself with a Twixmas Deal in the package. A great hotel with friendly staff. Food and drink very reasonably priced. Hotel clean with leisure complex and Spa service, which was used. The stay was that relaxing we will be going back in 2022.

Lovely modern hotel furnishings in an old building. Location was fantastic, so close to the shops and restaurants. We had a river view room and I would recommend those rooms. Only downside was the TV was rubbish. It was cheap and had a generic remote so there was hardly any channels and no guide facility available. The service was great. Food and drinks were dearer than other places near by.

Lovely hotel, very clean with comfy beds and excellent breakfast (best in inverness i'd say) Marlene is so nice and friendly to everyone and nothing is to much trouble for her ! fantastic location and very homely.

Just finished up with a three-night stay in early December 2021. Some things I can say were nice about this property: Very walkable and accessible to nearly every part of Inverness and greater Scotland via the rail station (5 minute walk) and local bus service. Lovely gym and spa facilities; really, these are the nicest I have encountered at a Best Western property anywhere in the world. Dry and steam sauna, heated indoor pool and whirlpool, full gym with cardio and free weights, full spa facilities for those looking for pampering. Well-stocked and enjoyable breakfast every morning. Unfortunately, we did not find this to be a great hotel in the end. The room is lacking in storage space for one's belongings, and the bed was terrible. Stiff as a board and lumpy mattress. We were located in a "River View" room on the top floor, and had a very tiny window to look from. But the worst was the endless parties in the restaurant on the ground floor. Despite being several floor above, the music and thumping bass of the party lasted well into the evening and we were unable to get away from it even with earplugs. And we would not be able to enjoy the restaurant at any time during our stay due to it being regularly set up as a night club... Oh, and Covid doesn't exist here. No masks, no social distancing or regular cleaning of surfaces in public spaces. We made sure to pretty much dash through the lobby and not stop unless we needed to. Lastly, checkout was a mess. I have yet to get a receipt for our stay, even though one was asked for. The staff could not print one out on request, and we could not wait the 15 minutes asked to provide it due to needing to catch a train. In this sense, it was very much a typical BW. No recognition of Diamond Status with BW either.

Large spacious bedrooms. SKS bed very comfortable Very clean bedrooms and public areas Rooms to the front have lovely views of river and castle just make sure there is not a function on as loud music between 9pm and midnight at front of hotel.Staff were all very friendly I was offered another quieter room for my second night but I loved the room and the music was only on till midnight

Had an execellent stay in Inverness, was a really relaxing and much needed stay, food in the resteraunt was really nice and high quality gym and pool were extremely good and only added to the stay. To top it off staff were kind and attentive :) 10/10 would definitely recommend

I stayed at the Palace Hotel in Inverness for 2 nights. This is my experience. The parking is free; I arrived early (11am) on the day of check in, and got a space. People who arrived later than 3pm were out of luck, although the leisure center does allow people to double park. Just go into the leisure center and ask for the car to be moved so you can leave, and they are happy to take care of it. The reception was wonderful each time I interacted with them. Lots of trainees, but they are being trained well. The lobby area is cosy with a great fireplace and wonderful views of the river. The Brasserie and Bar is airy and spacious with a great selection of drinks and food. I ate there once and had a drink once, both times with great service. Speaking of food, I expected the breakfast to be amazing -- the website touts it as such -- but it was a disappointment I think because it was built up so much, the reality just couldn't keep up. It was filling and quick (buffet), but given what I know now, I would've eaten out instead. The rooms are well laid out. I was originally in room 14 which is a really small single, but I expected that. It was still very comfortable and I enjoyed my stay in it. However, that evening there was a party right below my room, and the music was very, very loud. I called reception just to ask if someone could come up to verify the noise level so that when I asked for compensation the next day, they knew to what I was referring. The manager called back and offered to move me to another room in the back building. He was very apologetic for the inconvenience and sent someone up to help me with my luggage. Installed in room 410, I had a great night's sleep with no noise whatsoever. The next morning, they told me that there would be another party that evening (Tis the season for Christmas parties), so I would be staying in room 410 if that was okay. It was. As I listened to the music on Friday evening, I was ready to write a scathing review of them, but the customer service shown by the night manager was such that I am completely satisfied and would 100% stay here again. Oh, and the location is perfect -- couldn't be any better for those of us who like to walk around the city.

We stayed 4 nights at the Best Western Spa Hotel. Checking in was very slow and the gentleman at the reception was not very friendly. They gave us only one card key (?) when normally other hotels they will provide you with two (one each). The room was good, lovely views, very comfortable beds and quiet as requested. However, the room service needs improving. On our first night, we did not have towels, on the second night, our room was not cleaned although we left the sign outside the room. When I went downstairs to complain, no apologise or whatsoever. I have been a chambermaid myself for more than 3 years in London and it is essential to clean the rooms specially during a Pandemic. When I did try to call reception, the phone was not working. The breakfast needs improving! Try to get there by 6 or 7 if you want to eat fresh food. I found a cup and a plate dirty although were placed in our table ready to use. Accidentally I dropped my knife on the floor and it was not replaced or even asked me if I needed a new one. The SPA was nice. The hotel is a 4* hotel for the SPA no for the rest of the facilities as not fridge in the room, not welcome drink or welcome water in the room like other 4 and 5* hotels do. The staff was not friendly. I believe when you are in the tourist industry, you should enjoy the job and be proud. The customer services need improving in order to have good reviews and happy customers. To sum up, attention to details need to be improved.

We stayed in A lovely room the mattress was very comfortable. It was nice having the two small bottles of wine in the room. The staff were very efficient and friendly . The leisure club and spa were lovely. I would recommend a stay at the Palace. We have stayed previously and the meal in the restaurant when a bus party was there was very good.

We went here for a few nights what a fantastic experience all staff very friendly and helpful especially the lady in the dining room at breakfast her name is Marlene (sorry if spelt wrong) she went above and beyond from the moment we sat down to us leaving the dining room very friendly with everyone and made are stay feel like we where welcome spa and swimming pool facilities are fantastic massive double bed only down side was not many carparking places but after paying a £20 refundable deposit and a 5 min walk we had a parking g space, water in shower was luke warm but just showered in gym as water was hot all in all a very good trip

I booked an overnight for me and my husband at the Palace Hotel after my husband pointed out this Hotel when we visited Inverness in June 2021. So five months later we arrived and it was exactly what we hoped for. We arrived slightly early and were welcomed immediately and check in was a breeze. We stayed in room 38 which had fantastic views over the River Ness and the Castle. The room was spotless and bed was very comfortable. Breakfast was delicious, quality produce and plentiful. The reception, breakfast and housekeeping staff were all very friendly . I would certainly return to The Palace Hotel the next time I am visiting Inverness.

The walls and floors are so thin you hear every step and word!! Staff are mostly far too young and have no idea how to deal with people. Dinner booked in restaurant only to be told on arrival there was a function and we could sit in bar to eat!! No apology nothing. To add insult to injury, on checkout payment was rudely demanded despite us paying through booking.com 6 months earlier. Again no apology when payment t was proved!! Then you have the parking. 20 on site spaces and extra spaces further down road i cathedral car park, which you have to pay for and have to wait for refund!!!! Will not be returning and would not recommend at all.

As a wedding present family booked us here for two nights for our honeymoon. Easy walking distance from train station and town centre. Lovely staff welcoming us. Our room was large and spacious, modern. Great view from window of the river ness and castle. Staff might of been informed that it was our honeymoon as we had a lovely bottle of prosecco to welcome us which was lovely after our 3 1/2 hour train journey. We had a stay and dinner package booked. We had our meal in the bar which was great as I didn't really want a dinner in the restaurant in a formal setting. The steak I had was amazing, being a chef myself I don't think I could of cooked it better my self. I made sure my compliments were sent to the chef. Food was brilliantly presented. Full cooked and continental breakfast, you can request fresh eggs like poached or boiled. We used the spa which is run separately from the hotel but still connected to the hotel, they provide you with towels. It was very modern with a sauna and jacuzzi which was lovely after a long walk around town in the rain. The whole hotel was just lovely and better than I expected as some people have commented that it looks run down and needs updating which I didn't see any of that as the whole bar, lounge, pool, rooms were all very modern and smart. Can't wait to come back again soon, maybe our 1st anniversary!

A great old hotel in an excellent location. Our room overlooked the river and castle. Good service and the breafast and dinnner was very enjoyable. Would def stay here again when in Inverness. Highly Recommended

I've used Best Western on a few special occasions: my wedding party and wedding night, part of my honeymoon abroad, a special trip to Italy, a trip to Wales etc. Always great, luxurious. Not on this occasion I'm afraid. (apart from the Leisure centre which was great! ) Firstly not a very friendly welcome - after 8 h journey you expect at least a smile; none available; then me and my friend were sent to a annex building (no 10) to a sort of attic room - definitely not a room for 2 ppl! When opening the toilet door you'd be only able to open it halfway way as no space, and since the door was opening towards the only square of carpet not occupied by the bed, the other person in the room would be forced to sit on the bed. No cupboard/wardrobe and no space to tuck your case. I lived in London and I know how small some rooms can be- but this was ridiculous for a prestigious hotel and outrageous to allocate it to two people. Unfortunately there were a few other things not quite right: you could hear the other doors slamming and loud noises from next door room, there was no water bottle in the room, so we needed to go out at 9pm to get water; the pillows were very cheap and not comfortable. Of course I should also point the good parts: it was clean, great location, great spa, and we were allowed to leave our luggage in the reception on departure day. So all in all, I might be visiting this hotel again if assurance would be given that I'd receive a normal sized room, maybe in the main building. For the hotel : Please don't ever book 2 ppl in rooms so small, you're only doing yourself a disservice!

Pet friendly hotel. Bring your dog on holiday....and leave in the room on its own.....while you go out and get drunk.....and haven't left a contact number for reception in case of emergency......or did reception staff not ask I wonder...... Anyways we the guest left at hotel.....love the noise of your dog barking!!!!! Lovely thanks very much Last time in a pet friendly hotel I'd say

First of all, if you want a peaceful night's sleep, don't get allocated to No 10, which is an annex a few doors down from the main hotel. It's noisy, doors slamming all night and people running up and down the stairs throughout the night. We thought the ceiling was going to cave in at one point. It was a night from hell! We asked to be moved the next morning and thank god a lady called Louise gave us a beautiful room in the main building, overlooking the Castle and River Ness. We were then able to enjoy our stay and a better sleeping experience. The dining room at breakfast was like a furnace inside and had to open a window. We also had to turn the radiator off in the room as it was stifling. The recently refurbished Spa was lovely. Nice and clean with friendly staff. It had a good sized pool, hot bubbly jacuzzi with a sauna and steam room. The downside was trying to contact the beauty salon (Sleeping Beauty) within the Spa, to try and get a massage booked but no one ever answered the phone so I gave up. Very poor customer service and lost custom by not having a Receptionist but the Spa treatments were separate from the hotel so I couldn't blame the hotel staff. Great location though but there must be better around.

Stayed for 3 nights Friday-Monday with my husband whilst we travelled around the Highlands. As a travel/history blogger I stay in hotels monthly. This has got to be one of the worst I have stayed at. Pros: Nice looking photos Bedroom was a good size Location is nice Swimming pool and Spa ok Cons: Poor communication by email. Rude staff!!! Especially girl with brown curly hair on reception. Full of coach parties (mainly Americans), who get preferential treatment, i.e reserved tables in the bar, use of main restaurant at breakfast. Everyone else has a tiny, cold, back room. Hot Breakfast COLD and not replaced enough to accommodate the number of people dining. Only 1 evening meal menu, even though it shows 2 different on the internet. Poor choice of evening meal. Almost £20 for a bowl of mushrooms and pasta and the garlic bread was missing. Mentioned to waiter and he never came back. £30 for steak that was supposed to be well done! Was still mooing! It was that red inside! Nobody even came and asked if meals ok! Room service non existent, sandwiches only on stale bread! Took till 4pm next day for room service tray to be moved, which had a stale sandwich still on it! £10 for a Mojito which was all ice and leaves and was gone in 3 mouthfuls. Window in room didn't close (205)! Bin men outside window for 20minutes at 6.30 on a Monday morning. Lift was out of use for several hours on Saturday, no help given when my husband has a broken leg and needed to get up 2 floors! Bites all over legs off the bed! Got more and more every night! Car park really small, used for Valet Parking only! Have to park 10minute walk away at a cost of £20 (refundable) for the permit! Not good when you have disabled badges and can't even park near the hotel! No water given on tea/coffee tray! Wine included in the deal was missing, had to goto reception 3 times on Saturday to ask where it was! Definitely not suitable for couples under 60 or families, and expect it to be full of American's (70's) on a tour of Scotland!

We popped by for coffee but ended up having lunch which was well presented, tasty and plentiful. We were looked after by Johanna who was very helpful, polite and friendly. I must admit the hotel is stunning. A lovely ambience and tastefully decorated and ... it's a perfect location overlooking the river. It's so welcoming, you just want to sit there longer .... hopefully we get to stay there one day....

Overall the hotel staff are very pleasant and friendly and the location is excellent in the city centre but you don't here any late night noise. The only thing I would say is the whole hotel would benefit from a good redecoration paint wise.

I would recommend this hotel all who want a good place to stay in Inverness. The staff, service and food are excellent, the Spa facilities are a great place to relax after a day out walking or just strolling around the city

Okay, good stuff first: Quality of food, both evening meal in restaurant and breakfast was very nice. The steam room in the leisure club was perfect, great temperature and nice environment. The wi-fi was fast, free and worked well. Right, a few bad points: It's easy to drive right past the hotel at night, very little signage. There was no parking available at all, i found a spot about a 5-minute walk away, thankfully wasn't raining, but I have to leave before 10am - so couldn't do my Teams meeting in my room. My room (511) was in an adjacent building on the 2nd floor, thankfully I am fit & able! The room itself was tiny, far too small. You can't even open the en-suite door fully because the ‘desk' (although barely big enough for my laptop) is in the way! (See photo) The bed was uncomfortable, felt very old and i had to put a towel as a doorstop to block out the light coming through the enormous gap between floor & door. The ‘gym' is frustratingly typical of hotels saying they have a gym, but not investing anything into it. There is a very limited range of equipment, most of it badly needing replacing eg. One of the exercise bikes doesn't allow you to change resistance, been like it for years apparently! And the weights machine is bordering on dangerous - rusty, squeaky and bare metal handles for doing pull-ups??? Just because you have a gift shop and a treatment room, i think it is misleading to call it a ‘spa'. And although the food in the reataurant was nice, i was charged 70p for my first pint of soda water, then £2.50 for my second. I raised this with the waitress whom said her colleague had made a mistake and that it should be £2.50. That is ridiculous, charging £2.50 for soda water. I inderstans the pressures hotels are under just now, but this place needs is in dire need of modernising. Not suitable really for business travellers.

I cannot find anywhere to review the Brasserie which is a shame because it's very good. Passed the Palace Hotel in pouring rain so went in for some comfort eating - brie and cranberry toasties and a glass of wine, all very good. Pleasant staff. Worth a visit.

This is not the first hotel we have stayed in under the Best Western ‘flag' but it was the most disappointing. There were definite plus points: our room was large and comfortable but with the pokiest bathroom imaginable. Housekeeping was slapdash, to say the least and this was a comment made by others on our trip. There were no water glasses and when the room was serviced during our stay we were left without towels or toilet paper. True this was quickly remedied with a phone call but shouldn't have happened in the first place. The hotel advertises that rooms are equipped with an iron and ironing board,not something we normally need on a holiday but we had been travelling around for some days and arrived with a suitcase of badly crumpled clothes. There was no sign of either in our room and when I went down to Reception to enquire I was told ‘You've got an iron'. I pointed out that the room had neither iron nor board and was told that they would be sent up but they never arrived, and frankly as the attitude at Reception was laissez-faire (even during check-in) I couldn't be bothered to follow it up. When we first arrived we stood at the Reception desk for some minutes, totally ignored, until one girl finally chose to acknowledge us with a ‘You all right there?'. Not the warmest welcome in Scotland and not very professional. It left us feeling that staff training needed to be improved. We didn't dine at the hotel – in fact we had been there three days before we discovered that dinners were served in the restaurant as there were no menus in Reception and no indication that there was even the possibility - but we had breakfast there in a very uncharismatic dining room with tables far too close together, although to be fair around the hotel there were plenty of hand sanitisers and notices regarding mask wearing. Breakfast was adequate and there was plenty of choice at the continental buffet tables although food under foil on the hot table looked a little dried and unappetising. We had tea and one lunch in the Brasserie, which is a pleasant room. The swimming pool and spa looked good although we didn't have time for it, and we were lucky to get the last spot in the car park. This is a hotel with an excellent location and should be far better than it is.

One of our party was dairy intolerant, but was vomiting about 3 hours after eating there: we pre-ordered dairy free. Cause difficult to prove, but the reaction of hotel staff was disappointing. Beware.

I had a chance to stay in this property for 2 weeks. I was very impressed with a great lady called * Marlene* she was working at the breakfast restaurant. She was with great attitude and hospitality. A women made me and my team feels home. Approachable, chatty, lovely lady,friendly, cared about all as mother. The hotel location is just great in midtown, lot of restaurants around from different cuisine. Tesco /primark just at the corner. The hotel view is on castle and beautiful river, nice side walk to the park. Rooms are clean and comfortable, cleaning was up to Standard, the hotel arranged for music band at night in the lobby. Quiet and calm place. Thank you to all the team (Reception/housekeeping)

We had a two night stay at this fabulous hotel. The location is perfect for sightseeing and dining out too. The gym and pool were great and my wife loved the treatment she had at the Spa. Excellent food and drinks and superb service. Only one point for improvement would be a table for the kettle and tea etc. in our room.

Friendly staff and a clean, warm room. Very close to the centre which allowed for easy meals in the evenings. Spa facility is clean and modern, very good sauna and steam room. Bar prices quite high however and did not feel the need to pay them with so many decent option on you doorstep(a very nice cocktail bar 50 yards away)

Staying here to use BW Rewards points. Blow away by Hotel. Fantastic view iver the river, close to town and the great eateries in the town. Lovely room with big bed. Nice spa and pool. Recently decorated and modern bar and brasserie. Traditional Scottish breakfast. Pleasant, polite helpful staff. I've stayed in a few Best Westerns and this is the best by far.

Never stayed in Inverness before. This hotel has a good aspect, but beware some of the rooms are not in the main hotel, necessitating a walk possibly in inclement weather to get to your room. Cannot comment on meals, except breakfast could be a little pot luck with some item availability

Beautiful hotel tastefully decorated and modernised, in the centre of Inverness with great views over the river. The hotel boasts a swimming pool which I loved using. The breakfast was fabulous and the service I received all weekend was impeccable.

My room was comfortable and quiet. The location is ideal as it is very central and on the River Ness. There are lovely walks close by. I ate in the restaurant 3 days out of the 4 I was staying and the food was very good, however the service was a bit 'disjointed' with delays between courses and long delays before drinks arriving. The staff were very polite. I also used the spa and pool facilities while staying and they were excellent. Very clean with a big pool, sauna and steam room.

We paid a great deal of money for a room overlooking the trash pick up. The room was small but at least it was clean. There were NO glasses provided, no refrigerator, no ice machine or even an ice bucket. The wi-fi service was terrible. The parking was a joke-basically just a few spaces in a very tiny lot. We were extremely disappointed and would never go there again.

The Palace Hotel is refunished to a very good standard. The Bistro Bar is a great place to chill out. The menu for Bistro and Restaurant is the same offering a good selection to choose from. We enjoyed the food we ordered. Breakfasts were also good both cooked and continental. There is a lovely pool and Spa, though we didn't use them. Book in advance for the spa to avoid disappointment. The room was big and there was a large flat screen TV and spacious bathroom. The staff were excellent, everyone was friendly and helpful. Majik and Marlene deserve a special mention for their friendliness. Majik especially for talking us into the hotel car park on arrival due to a marathon being held in the city. Definitely a hotel to book into.

Friendly efficient staff at check-in but very disappointed to have paid over £300/night to stay in a room overlooking the back of the kitchen which was noisy and with smell of food due to extractor flue. Very poor sound-proofing between rooms and a lot of door banging to be heard. Beds very comfy and room very clean. Restaurant was canteen-like and food mediocre. Appalled at lack of social distancing between tables. At breakfast the adjoining table felt similarly and asked to be moved. Dined in the lounge area on our second night and service was dreadfully slow. Staff were doing their best but perhaps inexperienced and not enough of them. Didn't get the chance to use the pool but it looked lovely. Hotel is in a beautiful location and very central.

A very good hotel where everything was high quality and generally excellent standards were maintained, though staff we encountered on reception varied considerably from friendly/helpful/efficient to disinterested/ inept. Our room was huge, stylish, modern, and well-furnished, with a lovely ensuite too (though a bit of an omission not to include a place for shower gel etc in the shower). Being at the end of a corridor on the top floor it was very quiet. We both slept soundly on a very comfortable bed. The dining in the brassiere was great (a relaxed informal environment) however on both occasions we ate here the service was very haphazard and disorganised, and we noted other guests having similar problems. Buffet breakfast was very good. Wifi was excellent. Overall we enjoyed our stay here in a very convenient location.

The receptionist when we arrived didn't know what day it was! He sent us to the wrong lift and the wrong part of the hotel. Not the best start! Complained and got changed rooms as the room they had given us looked out over the kitchen fat extractor and smelt of chip pan fat. We moved rooms and it was better. Drinks in the bar were good because they didn't charge us. (Should have had more!) The gym was good. Nice and clean and well equipped. Breakfast was ok. Nothing to rave about.

We stayed here for three nights as part of a Great Rail Journeys Highland tour, and were very impressed. We found the riverside location ideal for walks and city centre exploration. We thought the public rooms very warm and welcoming with ample comfortable seating away from the frequent hurly-burly of Reception. Our room was clean, spacious and well appointed (as we only used it to sleep and change clothes, it mattered not that it had no view). We enjoyed the lively dining room - even at breakfast - and its attractive menus. Service was occasionally a little random, but the hotel staff as a whole seemed to cope well with a constant stream of medium-sized parties arriving and departing. We liked Inverness, and a return visit will see us heading for this place.

The hotel is by the banks of the River Ness with views over to Inverness Castle. The room we had was large and very clean. Two very comfortable armchairs set by the window to make the most of the view. We had a good nights sleep on a comfortable bed. We ate in the restaurant and were disappointed with the food which cost £100 with wine. The atmosphere is a little like a school dining room, very busy and noisy. It seems this hotel is used by coach parties. Breakfast in the morning was buffet style but they will cook some items to order. The dining room was a lot quieter in the morning. The staff were all very friendly and amenable. Perhaps a little more hand sanitiser would be good.

The hotel is in a great location, brasserie was good and staff were very attentive and helpful despite being busy. Bed was very large and comfortable. However Room was too hot and could not easily be cooled down (room 35) - a fan had to be used all the time and it was 13C outside. The restaurant is more like a canteen and breakfast was best skipped - lots of tour groups at the hotel so it suited them more than couples.

Our room was outside of the main building in a converted garage for just under 200GBP a night forget it. Internet doesn't work Spider and cobwebs in our room Shower room with no ventilation or window to even open room feels damp door to get into our room looked like it had been damaged many times and botched repairs

We spent two nights at at the Best Western Palace Hotel and Spa Inverness. The room was beautifully appointed. Our oversized room overlooked the Ness River, and we really enjoyed the sitting area by the picture windows, which delightfully opened for fresh air. The bathroom was a double sink setting with a 5 foot tub/shower. Everything was very clean and the towels were spotless. Breakfast was an ample selection of all food categories and tasty. The staff did a good job cleaning tables and spacing guests out as well. I would stay there again in the future and recommend it to anyone.

Arrived at hotel early and got a parking space that was great as they did fill up . We had checked in on line so that was quick and easy . The room was really spacious and well decorated. The breakfast was really good . The hotel was close to town centre so ideal . The pool was heated and was a treat to swim in . Couldn't find fault with our mini break

After getting a refund from a horrible hotel next door to the Best Western l approached the lady at reception and explained the situation and eve though she had a bus tour in she could not have been more helpfull. She did explain that the Best Western was busy but she still managed to fit me and my wife in for a two night stay. She then called a very lovely and caring hotel assistant came and got my luggage from the adjoining hotel and took me up to the very fresh and clean room . Back at the reception the lady very explained how and where to park my vehicle , explained the Spa and breakfast procedure . I have got to say from being so angry with the hotel next door to dealing with Best Western and the staff it was a real night and day experience. The Best Western staff were very polite in every department , reception area was spotless as was the room we stayed in.

Great location lovely room ..although a bit to warm for me ....and staff were really friendly. Loved the spa experience and 2 minute walk over bridge into town to the pubs. Lovely meal in restaurant at night. Only negative was breakfast would have been perfect if it was hot. It was buffet cooked breakfast ...just need to find way to keep it hotter...and a plus is they do beans !!

Had a wonderful break in and around Inverness. Palace Hotel & Spa is a beautiful hotel. Gorgeous new decor, excellent service right in the centre of Inverness. Food is amazing. Beautiful river view room really made our trip lovely from the start.

This hotel has a great location and the public areas and pool are great but we were put in a room where every time the person above is used the shower it leaked over our toilet. The first time the staff suggested it would be a one-off because the people above had let the taps running. Pretty convinced they weren't telling the truth as the same happened in the morning after upstairs ran it's shower. The ceiling showed evidence of regular leaks. We asked for a reduction in check-out but the receptionist said they did not have the authority to give one. Really I think we should have been given the option to move.

Terrible rooms We (2 adults and 2 children) booked the hotel for 5 nights including the bank holiday weekend. We travelled from London. We were shocked to see the family room given to us @ £249/ night. The size of the toilet was similar to the ones in aeroplanes. The radiator is right next to the toilet my husband burnt his leg touching it. There were no wardrobes. The was a skeleton of wardrobe where tea making items were placed. This appeared as a health and safety hazard. Parts of the wood frame were exposed with the hazard of wooden splinters. There were no bed side cupboards/ lamps. No lifts in the building When we expressed our dissatisfaction of the room ( we were moved to another building away from the main hotel) we were advised to find another accommodation. I explained it was extremely difficult to find a place on a bank holiday weekend. The general manager mentioned he might be able to offer us a different room in the main building on the following day with a larger bathroom (the rest would be similar to the room we already had). I called Best Western and I got the same message to find another hotel as this was full. we spoke to few staff members and all of them acknowledged all the problems in the room and apologised for them. I was so shocked that they gave us a room so unsuitable for a family knowingly and charged £249. Fortunately we managed to find lovely accommodation and moved out on the following day. We lost 1 day of our holiday due to this horrible hotel!

We booked a classic double and we were very happy with our room. The breakfast was very nice although do note that some guests (from England) do not take Covid seriously and don't wear their masks but the staff did everything they could to ensure the measures are taken. Note that at breakfast the tables don't have sanitisers but some can be found in other areas of the hotel. The rooms were very clean and nice although do note they don't have a mini fridge. Parking can easily be found around the area is you don't manage to get one of the hotel's spaces.

The hotel looks nice from the outside, located ideally next to River Ness and close to town centre amenities with parking despite the city centre location. The breakfast was nice, plenty of space to accommodate and staff were helpful. However the room we were given as a family room was substantially less than ideal. The room had a decent floor area, however it had no proper wardrobe to store clothing for a family of 4 for a lengthy stay. The kettle and coffee making items were located on a shelf directly beneath where the cloths are hung, which was not safe. The bathroom was the biggest shortcoming as it was very small where there is no space to get changed. There is a radiator next to the toilet and one could burn your legs if close to it while sitting on the toilet! For a family room the sink was one for a toilet cubicle. The shower cubicle although had space (about 1.2m tray) had a hanging soap tray that slides with the sliding shower door and hits your face if not careful!! The space is still an issue getting out of the shower and there is no cloth hook on the door or on the wall. There was only one bedside table for two double beds!! Although the room was of high ceiling had a nice chandelier, it lacked the needed facilities for a comfortable stay. Best check which room you will get before booking otherwise it will be very disappointing on arrival. It had a very good pool, gym and sitting areas.

I had asked them to carry out a few things before my arrival ie, flowers and sweets alone with a drink as it was all a surprise for my partner, everything was completely perfect and beyond what I expected, I also booked my part into the spa for a full body massage and she was utterly delighted with the experience, we had such a lovely stay that if we are staying in a hotel in the future it will be this on,

We got here and were immediately isolated to our room for our full stay (despite having negative PCRs). What little we saw of the hotel was ok and reception and staff were very helpful , but we didn't get any value from the pool or any facilities and the food brought to our room was cold , missing star agreements and getting the dishes ordered wrong. It is horrible to be sent to your room for two days and this hotel did not make it any easier. I expect it would be better for those who could use the pool and common spaces but we can only go on our experience which was pretty horrid. To sum things up, the duty manager told us that we were being isolated to protect other guests. When you have had a series of negative tests, Covid earlier in the year and have been double jabbed, this came as a blow. Not the way you want to finish your holiday!

Weekend away for my wife's 50th birthday. She loved every minute of it. Hotel and Staff were brilliant. We'll definitely be back soon. Inverness was a perfect base for visiting Dornoch and Golspie and Dunrobin Castle.

The hotel didn't meet our expectations, it is in a nice location. But Parking at the hotel is limited with alternative parking a 10 minute walk, which isn't great with luggage. The room had Damp on the ceiling. The room only had a shower over the bath, which one of the guests wasn't able to use due to disability. The property has a lot of character and is generally nice. Check in took 20 mins and there was quite a queue. Check out was much the same.

Pool and spa facilities are good. The soundproofing of the rooms is terrible, you can hear everything next door and in the corridor. The squeaking floorboards ensure you don't get a good nights sleep when the guests above get up! For the price I expect a decent nights sleep.... The room is nice but no “extras” you would expect from a 4 star hotel, not even a complementary bottle of water.... the breakfast is buffet and feels very “canteen” rather than 4*. I would not book here again.

Staycation beside the river Ness best located hotel great food ambience helpful staff highly recommended .Allowing for easy walk around centre of town good restaurants historic buildings and Inverness hot spots

Stayed one night I would not recommend for the money lets start with the positives It has friendly staff through out no complaints there However I would not recommend we stayed in a room that had the lock on the door looking like it had been broken by force assuming at some point they couldn't enter the room and forced it open but they couldn't be bothered to fix it. The rooms have very thin walls we could hear the people in the room upstairs walking thank god they went to bed at 11pm but were up again at 6am so if you are looking for a good rest would not recommend. The food was just terrible terrible wouldn't even bother better off going to a local chip shop. I josh would not recommend it but ok for one night just to put your head down

Walked in to make an appointment for manicure. Staff member was on the phone and continued to be on the phone for a further five minutes on what sounded like a personal call. I made it known to her that I wanted to.make an appointment. Two other ladies behind me also left. Even if it wasn't a personal call she should have acknowledged the customers. I would not recommend thos salon at all as first impressions do count

We had an amazing room for our 25th wedding anniversary overlooking the river, which we were gifted as an upgrade, but would've been happy to pay as this room was exceptional. The spa was a great addition and we enjoyed a swim and the steam room. The hotel was really classy and staff were friendly. We enjoyed breakfast in our room before checkout. All in all a great stay and thanks for being so accommodating.

We enjoyed our stay in this hotel. Great location by the river and within an easy walk to the town centre. Check in was efficient and the room comfortable. Good breakfast in the restaurant and we had a very nice dinners too, both in the bar area and in the main restaurant. Would definitely stay there again.

Excellent location on the river Ness, so easy to walk in to town. We had a lovely family room in the back of the hotel - beautiful decor and very clean. It was a bit hot, but a fan was provided. Beds were comfy and we had no problems with noise until about 7am when the bins got emptied! WiFi good. Communal areas were also lovely, with comfy sofas in reception. The pool/spa area was really nice and modern, also clean and well maintained. Breakfast was good, although I am not a fan of the little plastic pots of fruit as I think it tastes a bit funny (I am aware that's the times we're living in though). We avoided the restaurant for dinner due to previous reviews and the proximity to other restaurant offerings. The staff were really lovely and very helpful - the recommendation for the nearest park was much appreciated! Would stay here again and would recommend. Thanks!

We were very disappointed with our stay. The restaurant was like an up market cafeteria with not a smiling waitress in sight and little desire to provide a quality service. Reception helpful though. The room was lovely but we'd booked a twin and were given a double!

Location is perfect, close to town, 10 minute walk from train station, close to beautiful river walks. We stayed for 4 nights in a lovely river view room. Staff were accommodating, breakfast was good and well organised and the hotel is spotless. There is a lovely, understated, comfortable feel about the hotel and it has everything you need. Would stay there again anytime.

We stayed here for 4 nights at the begining of July. Requesting a quiet room on a high floor. We were given neither. The room was on the 2nd floor and a very nice size with a wonderfull king sized very comfortable bed. The bath plug did not work and we had to have it fixed although the shower was very powerfull if not very hot. Plenty of storage space and excellent tv size coverage. Again we had a problem with the heating in the bedroom. Way too hot to sleep comfortably (constant 23°c) with no way of turning it down. The hotel is in an excellent location being very central to the city (5 minute walk away) but also bang on the river ness with some really nice walks. The breakfast service and choices were first class, we couldn't fault any of it. The first evenings meal however was shambolic. The starters were just about acceptable but the main courses were all served not even luke warm on cold plates? There were four of us and every meal was the same temperature. We sent the food back, 2nd attempt it was served exactly the same practically cold. What does it take to serve food on hot plates? Third time lucky but for the rest of our stay we reminded the waitress to tell the chef to heat the plates before serving, no further problems. The general menu and serving portions were acceptable. The price of drinks is ridicolous. £17.50 for a large sauvignon blanc and a large cabernet sauvignon is too much. Please introduce house wines Best Western. So another mixed bag from the Best Western chain but I will give it 4 stars as the staff carried the vote, they were all brilliant and couldn't do enough for you.

We left a review on booking.com however we felt the way it was set up it would read black or white, this isn't a true reflection. The hotel was very clean, the location was perfect and the staff worked hard. This is not based on opinion but how it was for us. Bedroom. No aircon and the room was hot. There was a fan but was of no effect. We could clearly hear the adjacent rooms talking and understood every word. We did turn the TV on to give them privacy No safe. No fridge. Hotel generally The breakfast was average On arrival which was 8.30pm, we went straight to dining area as we were hungry although they were close to closing the kitchen, they did take our order. Which was a big plus. However the food looked and tasted like it came out of a box. We ate out for the rest of our visit. Plenty of excellent restaurants. We sat in lounge style area although staff floated in and out No one asked if we wanted anything, indeed we had to chase them to order a drink. We will emphasise that it is spotless and we would have no problem stopping there again. Opinion They definitely need someone floating around reception, lounge and dining areas as a link between the hotel and the guest's. On checking out we learnt from reception that there are two restaurants, one srrving bar like food, the other a restaurant. Just in case they say that's all in our emails. I finished working at 1am before travelling No time to read anything. There's a lot of people in the same boat. The rooms could do with a safe at least. I know it's expensive to fit aircon and sound proofing the rooms is probably not possible. I will state yet again that it is not a disaster and inverness is a nice city.

We wanted a central location with parking and this fit the bill.. a really well presented room with very friendly staff.. the room was clean and tidy and very well presented. Breakfast was preordered due to COVID and was excellent. Overall an excellent place in the heart of Inverness

Visited from a Monday to Thursday Check in covid-19 friendly the night before arrival and emails from hotel comprehensive no problem Car parking limited 22 spaces and it gets very busy there is sime additional parking spaces at the cathedral but need parking permit from reception and pay £10 deposit. There is some on street parking free 5pm -9am Room 111 first floor rear building matched description modern "Mushroom colour pallet" has what you need tea coffee etc. Covid-19 you are asked to show green card on doors they clean tidy red you keep tidy (we chose red) but had to request towels and toilet roll daily (somethings I won't do) Negative pounding elephants on treadmill in gym below room !!!! But it does close before bed time . Previous guests have deposited a sock out of window but smell dissipated before we arrived lol The extractor fan in bathroom very poor at the end of 2 people showering it's a steam room and you sweating lol (holiday in the tropics) Common areas really nice very good covid-19 compliant Breakfast pre ordered and nice Dinner set menu and you will need to book time with reception  had some issues leek and potato soup no potato's forgot to leave bread roll, chicken very over cooked and asked if we wanted a sweet but forgot to bring menu before mass clearing of tables began before 9pm close (covid-19 rules) Had lunch in brasserie very nice sandwiches and fries Staff very friendly Would I stay again yes I would  friendly staff and location

This is a lovely hotel to stay at, the staff are friendly and my room was spotless. The hotel is only a small walk from the city centre and has a lovely view of both the castle and the river ness. The swimming pool was lovely and warm but parking is very limited, there is an overflow carpark a couple of minutes up the road but this wasn't advertised very clearly. The shower in the room was lovely and spacious but took a good few mins too get hot. I would definitely use this hotel again.

I can't select 0 stars so 1 is very generous. It's 2.35am on my first night so that gives you an idea of how bad the stay is going. I now have 4 fans in the room to try to cool down even though its 12 celcius outside. I do not have enough electricity in the room to run a fan at a normal speed to cool down. The night staff are doing their best to help out but I cannot believe that a Best Western restricts power to the rooms! Best Western! What are you doing to your customers?!

I travel frequently to Inverness for work. This was my first time staying here. It was at a time when we were transitioning through restriction periods. It was nice to see a bit of a buzz in the hotel as a lot of places have, understandably, been very quiet for months. Nice room, I got an upgrade, though not much of a view from mine (can't have everything!) Fantastic location! Food menu was wide and breakfast delivered to the room for no extra charge (at that time at least) was appreciated, even if the order form was a little confusing (that was probably just me!) They did however forget to deliver and I had to phone and chase it up. That was easily and quickly rectified though and most likely due to getting used to new ways of working! I was particularly looking forward to using the gym/pool facilities. Unfortunately, due to reduced capacity there was no availability when I was there. Shame as it looked quiet, but government rules are rules- hopefully next time! I would stay again!

me and my partner stayed in this hotel recently, when we arrived there where no parking spaces free so we had to park on the street which was slightly annoying as we had a lot of luggage to carry. upon making it to the front door of the hotel a member of staff completely walked past us and could see we where trying to pull our luggage up the stairs which we found quite rude, we also had no assistance carrying our luggage to the third floor where our room was. reception staff where very brash, interrupting my partner when he was asking questions about the facilities that they should of already made clear - not great customer service and quite hostile. furthermore when checking out of the hotel we were greeted with the same hostile manner, the receptionist took our keys and checked us out on the computer her only words being ‘that's done.' - it doesn't take much to thank guests for staying and wish them well, it's basic customer service skills. breakfast was average, on the first morning that we ordered breakfast my partners meal didn't arrive to the room and we had to chase this up and wait a further 10 minutes for his meal to arrive - my meal was freezing by the time his arrived. spa facilities where lovely - 45 minutes is a good amount of time, we enjoyed our time in the steam room and jacuzzi. overall, the customer service lets the hotel down as the spa facilities and bedroom where lovely (we stayed in the classic double) the cleaners did a great job at keeping the rooms clean and tidy. it's just a shame that the reception staff aren't at all helpful and seriously lack customer service skills.

Warm welcome, easy parking with pass provided if necessary. Lovely clean bright room with a river view, comfortable bed. Friendly staff, good location and nice breakfast. Option to have meals in room free of charge if preferred. Felt very Covid secure. Spotless.

We first stayed here 8 years ago as part of a GRJ holiday. We liked it so much we have returned three times. The biggest plus is location on the banks of the river near centre. staff are friendly and efficient. The negatives ? Firstly parking limited space or a £10 valet park. Secondly they ask you to preorder breakfast but can't cope when you want to go 'off piste' This happened twice despite marking choice and explained to lady in charge. Annoying but not a deal breaker

On the banks of the Ness with a good view of the castle, the Palace Hotel is well-situated for a visit to Inverness. I've stayed atd many BW properties around the world and this one is very good overall. One must make allowances for the post-COVID recovery process that is slowly underway. The hotel was well managed in terms of hygiene, distancing, etc., and the staff were very helpful. We had a larger room than is normal, but the price paid did not include breakfast. We did eat breakfast in the hotel the first morning, but it was very crowded with a big coach-tour group taking up most of the tables. At 15 pounds extra, the breakfast was not good value for money. The "orange juice" was simply orange-colored water and tasted disgusting. The Scottish breakfast was overcooked, dried out, and obviously served up from where the portions had been sitting under a hot lamp for some time. The egg was dried out and rubbery. We did eat in the bar area for dinner on our last night and it was quite acceptable - the bar staff (young man) were very helpful and friendly. I think the problems with the breakfast were caused by the big tour group and likely do not reflect the traditional good service and food quality at most BW properties in the UK. We certainly would stay at the Palace again - it is a great location.

I stayed in the hotel for 1 night, bar staff very friendly walked in on a busy night got served very quick , i even asked staff for a coctail off the menu and they still manage to serve me. Lovely breakbast very well organised during the covid regulations . Plenty of Distance between tables bar and restaurant . Very good location 5 minutes walked from the city center . Definitely recommend

An enviable and peaceful position on the banks of the River Ness, and within 15 minutes walk of rail and bus stations. The dinner menus were excellent - beautifully presented food and with a broad choice of food. Comfortable lounges to enjoy pre- and post- meal drinks. Strongly recpommended.

Lovley rooms with a nice river view. One issue is small car park. Meant we had to park in Cathedral car park, quite a walk with luggage. Dinner was pretty average and the hotel had run out of NZ white wine. Breakfast was also not good with poached eggs over cooked and some strange combinations.

This hotel is in a great location on the riverbank, opposite the castle, just a couple of minutes walk from the City Centre. The staff are friendly and helpful. I booked a 'comfort double' room and this was situated in a building next to the main hotel. It was perfectly clean and was comfortable enough, although it only really qualifies as a double room if this hotel's typical clientele are from the elf community. It is of insufficient size for two adult humans. Luckily I was staying here on my own and don't suffer from claustrophobia. I want to make it clear that there is absolutely nothing wrong with this hotel and if I'd paid £70 to £80 for my room, I'd have been reasonably happy. My only complaint is that at £112 (room only - no breakfast) my very tiny room is really quite poor value for money given what else is available in the immediate area. NOTE: I'm in Inverness every few weeks on business and have stayed in a number of the other hotels in the city. Several others offer rather more for a bit less.

Initially slow service & we were rudely asked “what do you want” when given 15mins to decide from the cocktail menu. We chose our cocktails and were then advised by a nicer staff member that one of them was unavailable. Cocktails arrived in tea pots and were nice. The whole reason for our 5 star rating was due to the chef coming out to discuss our afternoon tea & the choices for one of our party being pescatarian. He was very lovely and accommodating and we had a good laugh with him too. He also arranged for our coffee/tea orders and took the time to have a little chat with us too. All of the food was lovely and the vodka jelly shots were awesome!! Thank you to this super chef for making our day!

The BW is in a great location on the River Ness, easy walk to the city centre, shops and restaurants. Hotel was clean, good sized rooms and comfortable beds. Would have liked to have used the gym, but their booking system isn't the best and said that we had a booking but then it wasn't registered??

Me and my partner spent 6 nights in Inverness, this hotel was absolutely beautifully decorated and very nicely maintained, staff were very welcoming and the pool was a great luxury facility! The hotel is located in a great location right on the river and opposite the castle and city centre.

All the staff are very friendly and helpful especially the lady in the spa who helped me with my parking permit. The pool is excellent as is the spa facilities. The bar area and brassier are pleasant areas. However, the rooms do need to be upgraded. We spent over £400 for two nights and even taking into consideration the challenges of Covid to run out of fruit and oranges juice at breakfast and be served a children's carton of Princes orange just at this cost and level is not acceptable. This shows lack of planning. The staff tried there best to make up for it.

Great hotel right on the river Ness. Lovely hotel and Spa. Friendly staff, very clean rooms, great service best breakfast ever !! Full Scottish spa great but jacuzzi could do with a hand rail. Great stay

What a Fab Hotel, great location 2 min walk into the Town! Pool, sauna & stream room absolutely spotless!!! Staff really friendly and helpful. My only advice is that it says it has car parking facilities however you'd be lucky to get a space! There is parking within walking distance but please read the signs on the times you can park, we ended up with a ticket! Apart from that we had a lovely relaxing and enjoyable stay! Thank you

Stayed here a few times now and I can fault it, great staff and an overall great experience. The spa is a must , food is good and very reasonably. The only negative I have is parking at the hotel can be a problem as they have a small car park, I do believe they have a parking area a short walk from the hotel.

We were very impressed with every single aspect of this hotel. The hotel is central but quiet with a good sized carpark or easy walk to the station. The hotel itself is beautiful and all public areas have been very tastefully modernised. The same was true of our room, which had stunning views across the river to the castle and was exceptionally clean. Sitting in the bay window with a glass of wine watching the world go by was a delight. The hotel has a fabulous new Leisure Club with a pool large enough for lengths plus gym, sauna etc. The staff at the hotel, from reception to wait staff, were all excellent and very friendly. We ate both dinner and breakfast in the hotel. I am Coeliac and need to eat gluten free. The restaurant and bistro dealt with this very well and there was excellent awareness of cross contamination issues, a good menu and decent choice. This was our first hotel experience after the second Scottish lockdown and the hotel has very good Covid measures in place. In short, we had a marvellous time and won't be looking anywhere else for our next trip to Inverness.

Wanting a short break to the Highlands, the Best Western Palace was perfect for our needs. The hotel clearly takes COVID measures seriously with lots of hand sanitising stations, screens and online checkin available. Location: On the banks of the River Ness, immediately opposite the castle, its a very short walk from the city centre and less than 10 minutes to the railway station. Reception / Lounge area: Friendly and welcoming staff who were happy for us to leave our bags at the hotel in the morning whilst we explored for the day. ( And they very kindly deposited the bags into the room when we were ready to check in later ) Lovely bar and lounge area including a welcoming log fire. Pool / Spa: Whilst we didn't use the pool, it did look very nice. Instead we indulged ourselves with a bit of pampering in the on-site spa - highly recommended! ( To book directly, search for “Sleeping Beauty Spa” and very reasonable prices too. Room: We were given an upgrade to a river facing room, with a clear view of the castle. Bed was amazingly comfortable, bathroom was great with a deep bath. Really couldn't have asked for more. Restaurant / Breakfast: We ate in the on-site “Eight on the River” restaurant, good choice of menus and food was pretty good. Decent wine and cocktail list too and not overly expensive. We had room service breakfast which was honestly one of the best in-room breakfasts I've ever had. Food served piping hot and good quality. We really enjoyed our stay and will definitely return, highly recommended.

Short break, hotel is absolutely spotless. The beds were really comfortable. Room beautifully decorated. Nice table and chairs in room that came in handy for having a drink and carryout meal one night as we were late at going out. Too late for getting a meal at 8.30. COVID restrictions. The hotel is situated opposite the Castle. Beeatiful view and riverside walks.

Excellent hotel, rooms staff. I will use again..BUT.. I would avoid restaurant.. very average, limited menu. In my opinion micro frozen food.. poor quality and prep for cost...£20 for frozen fish and chips. Further if Internet access required beware, Intermittent and varying low speed. Also to my surprise, despite excellent tv in room, no HD on standard channels..what's that all about GW...

All staff very friendly and helpful. Good breakfast and restaurant meals. Easy check-in and departure. Gym and pool well-organised. Room clean and tidy. Excellent location for access to city centre and for travelling in all directions.

A very pleasant couple of days in the Palace. Times are strange everywhere, however, the Palace management and staff have put in place a system that works better than other hotels I've stayed in as a key worker during the pandemic. Well done to all

Disappointing hotel stay. The hotel is well past its prime. There was clear bias towards caucasian guests. We were left waiting 45 minutes for our breakfast, and we could see other guests were served before us. Breakfast served was completely different to the description. Please don't bother with this hotel. The staff and the levels of service leave a lot to be desired.

Stayed here a few times and service has always been great. Rooms are clean and staff are friendly and helpful. On site parking a little limited but plenty of space an roads nearby which is free after a certian time.

A great place to stay, clean and tidy, helpful staff, good price, nice rooms. The food was good, they did very well in these difficult times. Central area by the river, some lovely walks to be had. Well worth a stay.

Have stayed here a few times and have always been happy with everything, it is well looked after with a stunning entry and bar area. Its great to be able to use the lovely leisure facilities and only a few minutes walk to bars, shops restaurants and theatre

Stayed here for my birthday weekend in Dec. Felt very welcome and safe at all times, especially just now in the middle of a Pandemic. Service was excellent and staff were friendly and professional. Cannot wait to visit again.

We had a thoroughly enjoyable weekend. Our room was gorgeous, newly refurbished. The bar was totally transformed since our last stay and service was good. The pool, jacuzzi and steam room were fantastic. We really relaxed in the lovely surroundings.

My husband and I stayed for one night unexpectedly after the hotel we had originally booked in for turned out to be very disappointing and we didn't want to stay. We phoned the reception at the Palace and they were very helpful and accommodating. On arrival, we were shown a room which was beautiful and the reception staff also organised for two complimentary miniature bottles of wine to be delivered to our room. This was a lovely touch and very much appreciated after our initial disappointment from the other hotel. All the staff were friendly and welcoming. We ate in the bar and enjoyed our meal. It was also nice to be able to enjoy breakfast in our room in the morning (no service charge currently due to covid). Thanks again to all the staff that turned our initial stressful evening into a relaxing night in a beautiful hotel. Next time we are in Inverness we will not make the same mistake again and just book into the Palace straightaway!

We chose here as I'm a keen swimmer and feel best in the pool. The hotel is stunning. We were very fortunate to have room 11 and it's a very beautiful room. All the staff were wonderful and it's a stunning hotel. Scrambled Eggs and Smoked Salmon for breakfast was beautiful. Very very memorable 50th birthday trip

Got a special deal 3 nights for the price of 2!! Excellent value for money! One of the best hotels we have stayed in Inverness The breakfast was outstanding, room was big, hotel was very clean and we felt very safe

Recently refurbished. Excellent dinner and the breakfast was freshly cooked, there was also plenty of cold choices cereal etc The spa has also had a refurbishment but due to health reason I was unable to take advantage of them.

Lovely hotel to be in, I had a river view room and it was lovely watching the bridge change colors it was also nice seeing the small castle lit up at night as well, The room was lovely and clean and a rain fall shower brill, food and drinks great and also reasonably priced, staff very warm and welcoming and during covid there was no charges for room service so we had a meal for 3 and breakfast for 3 in my room even though i was with friends from another room it was no problem what so ever to the staff to have it taken to one room, The pool you got a good 45 min slot I do not know if this is your standard time or if due to covid restricted to time but it was long enough. We shall look forward to returning soon !

We stayed here for 2 nights in October. The main reason for such a bad rating is the poor response from management at the hotel and Best Western. The room we had was on the first floor and the people above us had a dog (we think) and they were up and down with it ALL night, seriously!! No sleep on night number one! We got moved to another room across the corridor, near enough the same thing happened on the second night but not quite as bad. A relaxing weekend away turned into coming home on the sunday more tired and upset than anything else! I emailed the hotel, no reply, I then emailed the manager, no reply I then WROTE a letter to Best Western direct and guess what, no reply! Bad customer service. It was such a shame as the hotel was nice and the pool etc. An expensive weekend away when I would have much rather stayed at home and at least got some sleep!

Our weekend break was excellent. The room was modern, clean and spacious for 3 people with a super king and single bed. The swimming pool was lovely and warm, changing rooms clean and plenty of showers and cubicles to get changed in. The location was great; situated on the banks of the river Ness. It's centrally located and within walking distance of shops, restaurants, Eden Court and a short picturesque walk to Ness Islands. There is onsite parking which was busy but we got a permit to park close by in the Cathedral car park. I couldn't fault our stay and we will definitely be back.

Lovely hotel very close to shopping and castle, friendly staff, amenities are lovely spotless clean, will return in the near future,will recommend to friends and family in the the future, great base to explore

Our river view room was very spacious, clean, modern, nicely decorated and one of the best rooms we have ever stayed in. The view over the River Ness and the Castle made this a very relaxing stay and we would certainly recommend it.

Me and my girlfriend came down for a weekend stay and it was very lovely staff was extremely accommodating and made us feel like royalty 10/10 would visit again food was lovely and made fast also amazing room with spectacular view

We enjoyed a perfect two night stay in the hotel. It is in ideal location for walking to the city centre & I found having a Tesco shop just behind the hotel very handy too. We loved the pool, it was lovely and warm, I felt able to relax and enjoy the swim with the social distancing measures in place. The room was clean and we had such a comfortable sleep. Will definitely be staying again. Thank you.

didn't get the room asked for tv was broke and had to clean room as hairs on from last person hygiene should be a high priority n this times no parking couldn't get anyone to answer reception phone poor service

The hotel is situated in the centre of Inverness over looking the river. We have a river view room which I would say is a must.The room is very nicely decorated and very spacious. All the staff at the hotel make you feel very welcome.The spa which is part of the hotel is another must, good sized pool ,gym and if you require a massage this is also available. The only downside to hotel is the dinner experience is not very great we had fish and the batter was just far to greasy so nothing to shout about. But I would say our overall experience of the hotel is very good.

Thank you Inverness Palace Hotel. We had a wonderful stay with you recently, very relaxing after a busy few months as guest house owners, it was great to sit back and relax and enjoy the peace and quiet. Staff were amazing, food was superb, drinks fabulous, atmosphere, despite covid was relaxing. We were very impressed with the covid precautions put in place as we understand how much more work is involved for all the staff and management during these trying times. I had a massage at "Sleeping Beauty" which was the icing on the cake and we both enjoyed the leisure facilities. We will definitely be back and we will be recommending to friends and family. Thank you all and well done.

Stopped here last week, could not fault the service! The staff were excellent, especially Catherine the waitress. She was so informative and offered a great service! Lovely hotel and was really accommodating.

Great central hotel ,great views ,plenty walks near hotel, friendly staff , swimming spa, gym ,excellent. breakfast was great lots of places to visit around the area. Hotel had outside sitting for drinks outside

Wonderful hotel, right on the river ness and minutes away from the city centre. All staff were very pleasant and despite Covid restrictions, limiting food choice, the food in the restaurant was lovely and substantial. A large room, exceptionally clean, with comfortable beds and great wi-fi connection. Didn't use the lounge/bar area so can't comment but they looked very pleasant and welcoming. Parking was available on site but be aware limited spaces.

Great place for our staycation. The hotel reception area, lounge, bar snd restaurant are all very welcoming. The staff were great and nothing was too much trouble. We were welcomed by Emily who was great and answered all our questions with no hesitation. The staff in the bar and restaurant were also very attentive. We also loved that we could use the pool, sauna, steam room although we didn't get to use the Jacuzzi as the time doesn't allow due to the number of people allowed in the pool at the same time.

2nd trip in a year to this hotel and it is still as good. Very clean and covid compliant. Excellent staff and they couldn't be more helpful - esoecially Marlene and Mark in the restaurant. Wouldn't hesitate to go back.

My children and I celebrated a friends 40th with afternoon tea at the Palace Hotel yesterday and it was excellent. The food was super, but the service was above and beyond. The chef even came out to check we were happy with everything and ended up making my fussy daughter a whole platter of plain cheese sandwiches to herself. He came out again just before we left to ensure we had enjoyed it too. The waitress was also so lovely and checked on us several times ensuring we had enough tea etc. Whilst also making sure we didn't feel rushed or anything. I've been to several afternoon teas throughout Inverness and this was one of my favourites. Will definately be back.

Went with family for a short October break. The hotel is in a good area and handy for restaurants and some bars. We went for breakfast in the dining room on the first morning but were disappointed with the service. People coming in after us being served before us etc. Decided on room service which was great apart from the last morning when there was a mistake in the order. However overall the breakfasts were good. Room service excellent. The spa and swimming pool areas were great. Bit of a mix up with the spa who changed our appointments. Again overall the level of service was good. Although there were a few issues I would still recommend the hotel. Good location,good bedrooms ( mattresses quite hard though),breakfast good and staff overall good.

God work the staff hard to ensure guests have a nice stay whichever area of the hotel. Before going any further, all areas are clean with sanitising gel available throughout the hotel. Some are hands free. Spa/swimming pool facilities are lovely and well kept. Gym is also well looked after. All of these areas are equipped with sanitising gel/wipes. The food is excellent whether dinner, snack or afternoon tea. Only to be topped by the breakfast. We went for the room service option.

My husband and I spent 2 nights at The Palace for my birthday. Our castle view room was refurbished to a very high standard and much larger than normal. Everything was spotless and all of the staff were polite, friendly and helpful. Their Covid measures were excellent including the free option of eating in your room and a request to preorder hot breakfast dishes and book a slot. All perfectly reasonable. The recently upgraded swimming pool area was lovely and safe numbers adhered to. Vif I have one small complaint it would be that as housekeeping now have to be invited into the bedroom we missed the instructions on the room envelope given to us on arrival. It was easy to miss and perhaps drawing attention to the guests would be good. Unfortunately it meant our towels were not replaced and it took 4 attempts to get this done. Everything else though was delightful and I would highly recommend this very central hotel.

The staff are so friendly, helpful and dedicated to keeping you safe. Very comfortable environment and very clean leisure facility. Central to Inverness would return in a heart beat. Food was good and prompt but would recommend booking a table for your desired time as soon as you can. Breakfast has a large variety to pick from and again no complaints.

stayed here for 3 nights with my husband for his 60th birthday. Lovely hotel. We had a river view room which was very nice and spacious. Staff were friendly and stuck to the rules during this difficult time. Only thing I was a bit disappointed with was breakfast (cooked), haggis was very sloppy and on our last day there was no tomato and I think i got about a small tablespoon of beans. Good choice of continental stuff and bar prices were reasonable for such a big hotel. I would definitely return

Location was perfect, right on the water and only a few minutes walk from the centre. Hotel decor was beautiful and really liked it. It also was really clean which is a bonus in covid times. Breakfast was not great - eggs overcooked and muffin burnt and so crispy I could barely cut through it - generally tasteless. Did not like the pre order system either as what if you changed your mind or what if too many people put down the same breakfast time and all showed up at once, I don't see how this would help much with social distancing. I work in a hotel and we take breakfast bookings on check in so that we can make sure there are not too many people booked to go in at the one time. I didn't have breakfast the second morning as it was not great the day before. The room was nice and bed firm but comfy enough- radiator didn't work in my room but luckily the heat from the towel rail spread through. WiFi was a bit slow and didn't work great so had to use my data the majority of the time. Room was clean but did have a few empty and opened coffee sachets but I don't drink coffee so that wasn't really an issue, but maybe would be good to have housekeeping double check this. The bedroom doors were very loud and could hear them slamming early in the morning and late at night. Rooms aren't soundproofed either and can hear what people are doing and talking about in their rooms. I didn't use the leisure club but looked lovely and relaxing as I waited in there to have a massage in the spa which was really really nice- probably the highlight of the hotel for me. A little more information on check in would have been appreciated as I didn't know where anything was or where breakfast was served so had to wander and find things on my own. Overall it was nice if you're just looking for a place to lay your head at night.

Stayed for 2 nights here, staff excellent and they really have their Covid cleaning up to spec. Room and bathroom spotless, good location for exploring Inverness, Bar area nice again the place is kept clean

We have just returned from a 3 night stay at this brilliant hotel. From booking via telephone to check in and check out we were met with friendly, helpful staff. The hotel is very central, exceptionally clean and well organised with Covid precautions. The bar is bright and modern and lovely to sit in and watch the river from the front window. We didn't eat in the bar but the food being served looked tasty! We did have breakfast, though, which was pre ordered the night before to allow for a slick table service in the morning. The portions were plentiful and the toast amazing!! Our room was large, well equipped with a huge comfortable bed a small table and chairs. Nice and quiet too. We will stay in this hotel again, next time we visit Inverness. Thank you Palace Hotel for our wonderful stay!

Stayed for 3 nights. Lovely hotel right in the city centre. Our room was in the newer part so modern and spacious. Bed was so big I almost had to phone my wife, she was that far away!! Had dinner in hotel couple of nights, best Cullen skink I've ever tasted. Breakfast was ok, has to be ordered the night before. First 2 mornings were fab, 3rd morning however our order was wrong. Wife asked for no haggis or black pud and hard egg, got soft egg and everything she didn't want. Member of staff that served us seemed to know as he didn't come near our table. Leisure facilities are good for a hotel, they also need to be booked to allow social distancing. Weren't able to get an appointment in the spa. Overall a good hotel in perfect position only let down by a couple of small points.

Thank you all at the Palace hotel for a lovely stay. We stayed for two nights and despite these difficult times the rooms were excellent. The spa facilities were excellent and our evening meal was very tasty. Felt relaxed during our entire stay Well Done

My partner and myself stayed in the hotel for 3 nights , our room was very clean comfy queen size bed , excellent choice on the tele to watch download , great choice of coffee and tea, Had dinner in the hotel twice , must say one of the best Cullen skink I have ever had and the cranachan was awesome , breakfast was ok I am not a huge fan of a cooked breakfast but on the last morning I had ordered scrambled egg no black pudding no haggis no beans , sadly I got given fried egg and everything I didn't want , on arrival to the dinning room the breakfast waiter was rude unhelpful , he is the only member of staff that was like that as all the other staff were excellent so I was a bit taken a back , 1st night we couldn't get in the car park , but we got parked in the morning for the rest of our stay , the pool jacuzzi and the gym we used it all was lovely and relaxing unfortunately couldn't get a treatment for the time we wanted , have to wear a mask if moving about which is not a problem found most folk wear masked now , hand sanitizers are everywhere and the hotel over all is very clean , would recommend and definitely will be back when we head north again ,

Having pre-booked and paid for this hotel prior to our arrival the whole experience was uninspiring and stressful. On arrival the small car park (given the size of the hotel and spa) was rammed. Visited the spa reception that handled valet parking to query this to be told we would have to use a car park 5 minutes walk from the hotel. The young women on reception tried to explain we would get a permit and started to give indecipherable instructions around the background noise from the spa, a face mask and a plastic screen. After a week in Scotland and a car full of a suitcase, bags and camera equipment etc I was not prepared to do this. She shrugged her shoulders and said it was first come first served. My husband heading back in to try to make sense of this was offered a parking space by the valet driver who was just moving a car - problem solved thankfully. Around to the hotel reception to check in and make a dinner reservation (having already had it made clear at both the original booking and the electronic check in that this could only be accomplished when checking in) we were told they were full and nothing was available. We arrived at about 6.15pm!! We were then handed an envelope so we could choose breakfast and return the list (uninspiring) to reception before 8.00 pm for the next morning. How am I supposed to know more than 12 hours ahead what I want for breakfast the next day? We were given an upgraded room - except this was not in the hotel, it was in a separate building the other side of the car park. It was large, mostly empty space with a poor, stingy selection of teas and coffees and next to no storage space for clothes. Which for one night was not a problem but if staying longer there was nowhere to put your underwear!!The shelf below held the kettle with a nearby plug that would have ensured the steam from the kettle hit your clothes. Two cups, two small glasses that held the selection of teas, coffee and sugar. No other options for drinks any where in the room. The bed was a zip lock, hard with the mattress on one side badly dished and so very uncomfortable, no additional available bedding other than a not very impressive duvet. In its favour, I will say the room was clean. I would not recommend this hotel and will have to seriously reconsider using Best Western again after this, which is a shame because previous hotels we have used have been good.

Palace hotel was just what we needed for r&r after walking the Great Glen. Staff could not have been more helpful and friendly upgrading us to a lovely large room with view of the castle and river - so beautiful and floodlit at night. The newly refurbished spa was amazing as were the massages we booked with the Sleeping Beauty therapists. Inverness is a wonderful destination and Palace Hotel is too! Don't hesitate - book it!

The whole experience was fantastic. Beautiful room, comfy bed, spotless bathroom, lovely river view. The staff were all friendly and helpful. The few little requests that were made were dealt with efficiently. Nothing was too much trouble. Considering the times we are living in, this hotel does everything it can to keep everyone safe while making your stay enjoyable. Well done everyone and thank you!

Spent three nights at this fabulous hotel last week. Recieved a warm welcome by receptionist on arrival Lovely modern clean room with good facilities large flat screen tv.Bright and cheerfull bar bistro area with good service.We asked on arrival if we could visit the spa the receptionist booked a session for us and sent bathrobes and slippers to our room.The spa is lovely.We were allowed to use the pool sauna and a session in the jacuzzi for a forty five minute period. The hotel has a very good covid 19 protocol. You have a choice to have your room cleaned or not.There is a full breakfast menu available.Highly recommended hotel on Inverness waterfront. Thanks to all the wonderful staff

Hotel is by the river and has great views of the castle. All the staff were friendly and cheerful and keeping to the COVID-19 procedure. We stayed for 3 nights and breakfast each morning. The selection on menu was good and tried something different every day. We had dinner at night on one occasion and it was very good. The bar area is well set out for having drinks during the day or night. Our room was a little bit hot at night but not that bad, can always open the window. Rooms are smart and bright, cleaning staff cleaned room every day, you get a choice whether to have them in room or not. We're glad we picked this Hotel and will be back.

We stayed here twice at the start and end of our North Coast 500 road trip. This is a review of both nights (a week apart). Great location next to the river and a very short walk from the castle/centre of Inverness. We stayed in a refurbished room both nights with super kingsize bed. The room was very nice (if a little warm on the first night). Breakfast was very Covid friendly albeit a bit disorganised but understandable in the circumstances. Onsite parking was difficult both nights but there is some on street and public parking nearby. Didn't use the pool/spa (closed on our first night and no time on our second)

Excellent hotel, we were given info when we arrived regarding booking pool for a swim, booking breakfast, and informed us of Covid practises used in hotel from a very professional reception team.will definitely visit again

We stayed here at the start of our NC500 trip and were reasonably pleased with our choice. Hotel is strictly adhering to COVID restrictions, perhaps a little too vehemently. We had booked a standard room, but were offered the opportunity to bid for an upgrade, which we did. We got a River Ness View room, but they failed to provide the promised extras such as water and shortbread in the room, quoting COVID Restrictions which is a little odd when other hotels in Scotland are managing to provide them! A bit of a mean trick. Most staff were friendly and helpful with the exception of one young lady receptionist who must have had previously worked as a medical receptionist as everything for her seemed to be a negative. Room was very nice, with a confortable bed and good seating looking towards the river and the castle. Dinner in the restaurant was a bit disappointing in terms of the food on offer. It was OK but menu choices offered very little in the healthy range (most things were fried - but this is Scotland!) and when served food lacked any style in its presentation. We took breakfast in our room and this was very good, served on time, hot and well presented. Although not cheap, this is an excellent place to stay in the centre of Inverness and is walkable to the city centre, the river, castle etc. Car parking is a bit of a nightmare as there are insufficient spaces, but there is on-street parking nearby at a relatively low cost.

I absolutely love this hotel and will only stay here when I visit family. I like to have a view of the castle and the staff do all they can to make this happen. I was there for my birthday last week and was in room 26. Wow, what a room! The view was amazing. Two huge beds and birthday bubbles on ice. Breakfast was fabulous even though there are new Covid measures in place. I will be back hopefully just before Christmas, this is when a view is a must. Thank you to the whole team at the Palace.

This a lovely small hotel which has been refurbished recently. The entrance and lounge are very impressive as was our river view bedroom. The bedding was lovely quality and the bed was superbly comfortable. Everything was clean and COVID prevention was very good. The swimming pool was new and a delight after a long journey albeit for only a 45 minute pre booked slot each day. Jay on reception was superb and sorted out our concern regarding 2 very poor breakfasts. Saying that, I would definitely recommend this lovely hotel.

very unhappy with a few aspects of this stay, okay, water coming through the ceiling is not something that can be helped. A filthy breakfast plate, so bad it had obviously been put somewhere to get washed but then placed on our tray, thick with grease. The bathroom mirror was covered in what I am hoping was spat out toothpaste, we decided to leave this. Because of covid we took our own antibacterial wipes, I work in a care home and traveling at the moment is a worry for me. We wiped every contact point on arrival and once the room was "so called" cleaned. You can see from my other picture that the windows were rife with greasy hand prints and even a child's foot print. I have no confidence in this hotel being able to manage should a guest test positive, I would suggest finding somewhere with an enhanced cleaning schedule or covid policy that aims to prevent guests contracting covid. The worst of it is we took a hypoallergenic dog with us, £15 a night charge, one assumes this is for more thorough cleaning, I would not say our room had more than a quick wipe of the surfaces and a 2 minute vacuuming. Stay safe, stay out the palace. It is a shame they haven't been able to trade safely as size of room, location and friendly staff would all get 5 stars, but how could you give any endorsement given the filth we walked into. Love best westerns generally, this is one of just 2 I would never return to visit, but in a different time I would probably have given 3.5 stars, but places like this are not worth chancing right now.

booked ness view room , views are spectacular of castle and river well worth the extra cost. Although the reception and restaurant were refurbished and modern our room was worn, rotten window frames, in need of TLC overall. Parking was terrible, was told beforehand no need to book on site parking, after 7 hour drive up was told none available and had to park in side street although free overnight only provides max 2 hour stay so had to find all day parking by asking parking attendant. Hotel not provide this info. Staff not helpful, seemed as if they didnt want to be there. Inverness town is lovely and worth the visit with its attractions and history and of course on loch ness . Plenty to see and do in the area.

Used the large lounge/ entrance area for a nice glass of wine The bottle may have been more expensive but this was value when the space and view of the castle were taken into consideration Inverness bars had a waiting time to enter for a drink so the Best western was ideal and quiet Felt very Covid secure and safe

We had a thoroughly enjoyable couple of days at this hotel. The hotel is in a great location in Inverness right on the river & a couple of minutes from the centre. The selling point for us was the recent renovation & the fact it has a pool & a spa. Oh how we've missed swimming during lockdown. We stayed in a river/castle view room which was well worth the extra. Had a great breakfast served in our room on first morning which came at no extra cost. Everything first class. Because of current situation with COVID you have to pre order breakfast before 9pm the night before. So means sittings can be spaced out. All areas of the hotel were spotless the spa in particular was fantastic. This also requires to be prebooked for a 45min slot so it never gets overcrowded. Pool, jacuzzi & sauna all operational although steam room was out of commission during our time there. The car park is small & a bit hit or miss. We never got a space but wasn't an issue we parked just along the road in the Cathedral car park which was £5 for 24hrs, so didn't feel this was excessive. Also you can pay by debit card so no scrambling for coins. Looking to return soon.

Perfectly situated Hotel , staff lovely , food lovely,hygiene excellent ,felt very safe in these Covid times, room was absolutely gorgeous and huge too , queen twin beds , gorgeous chandelier , would recommend and will definitely come back, couldnt ask for more

Stunning hotel, immediately felt luxurious, well worth the extra pennies for a river view room. Just a couple of niggles; if the hotel car park is full I think the nearby parking should be complimentary as there is no charge for the on site parking and there limited spaces. Additionally, the restaurant could do with an upgrade although the bar and reception area is gorgeous. The room itself was stunning although the bed quite hard. There were no toiletries in the bathroom, I believe from other reviews that they were available upon request but this wasn't explained upon check in.

Came here first as part of great rail journey holiday. Dignified hotel friendly staff. They are making an effort to adhere to Corona virus restrictions. Food in restaurant not great. Everything is cooked through but breakfast pancakes undercooked french toast tasteless. I know that they can do better

We stayed here on sun mon nights, hotel was modern and in a fab area of inverness Rooms were well kept and clean with a modern finish We used the spa on monday which was opened that day great pool saunas and jacuzzi Drinks and food were lovely all covid regulations followed and staff were nice would definitely return

Best Hotel of the week during our NC 500 could not fault it. Location rooms food service and price was excellent and if I am ever back in Inverness this would be the hotel to choose. Only downside the pool was closed due to covid.

Family meal in the bar was superb. Extensive menu with brilliant staff. Cutlery handed out within a sealed pack with a wet wipe, little bit of class with regards to CV19. Recommend the Palace to anyone wanting a no nonsense quality menu.

Booked staycation here on very good rate in river view room. Everything in place and well organised to help prevent Covid. Staff were all excellent and couldnt have been more helpful. Breakfast is pre booked with time slot and availabe to have in your room at no extra cost, which was great for us and more relaxing. Would definitely book again with no hesitation.

Booked the Inverness palace hotel shortly after lock down ended as part of a staycation. Clearly quite a bit of money was spent on renovating the hotel prior to lockdown and it was looking very fresh throughout, with the addition of perspex screens to protect staff and guests. The room we had was a river room with a beautiful view of the river and the castle. A king sized comfy bed, a large bathroom and the usual TV and tea/coffee facilities. My only complaint was that the room was very warm and the towel rail was on with no ability to turn off. The lack of hotel information, iron and toiletries in the bathroom was a bit of a disappointment, however I'm not sure if these have been removed due to government guidelines or just now something a 3* hotel doesn't offer. Staff at check-in and throughout were incredibly helpful and friendly. Brasserie and breakfast staff were attentive and masked at all times but still able to provide good service. At the time of our visit the spa was unfortunately closed, due to govt guidelines, would like to revisit and try out the facilities.

Stayed here for my special birthday weekend not impressed Rooms basic for the price Breakfast very unorganised I day we were still eating our cereal and the hot breakfast was about to be delivered and waiter saw we were still eating and took it back to the kitchen when we did get it don't think it had been kept warm then another day we sat for about 30 minutes waiting on it. We decided to eat in the hotel bar area the first night big mistake fish was cold and inedible and although staying no barbecue sauce with the steak baguette I got it. Staff very inexperienced in the bar area giving them benefit of the doubt we thought we would give it another go another big mistake booked a table at the bar when we arrived was advised we didn't have a table booked by one member of staff so I approached the girl who I had made the booking with and eventually got a table starters and steak were really good however when my husband wished a pudding he couldn't get one as by the time we got the table resorted and had eaten our other food the Kitchen shuts around 9.00 so no pudding why start serving people if you can not get the menu to the end I am sorry but at this time with the pandemic you would think they would be happy with any income from guests. Would not return and would not recommend sorry

Can't say how amazing this hotel is we have been multiple times and even with all the covid rules they still go above and beyond, this time we had a beautiful river view room with the fresh decor and luxury doesn't even describe how good it was. The staff in the bar were amazing as was the afternoon tea. Stay safe and well all and we will see you again in Novembe.

Having decided on a 2 day staycation we booked the palace. From start to finish the experience was excellent. The procedures in place for Covid were excellent and nothing was too much trouble for the staff. The decor was in keeping with the whole feeling of the hotel. Rooms were perfect. The breakfast was excellent and again the safety applied was second to none. We had our dog with us and again the staff were excellent. I cannot recommend this hotel more highly. The General Manager and his team should be very proud

firstly....no parking. Staff were fairly brash. The spa was shut (this wasn't mentioned on the website) WiFi is dreadful. Rooms are okay. Remember to bring soap etc. They don't include that. Overall not massively impressed. Not very bad though. Location is nice. You can do better for your money IMHO

Best hotel in the Highland and the staff are really nice and very friendly especially Samatha, She very easy to deal with, she was so very patience and give what best for you, When we was in the hotel the staff are really friendly and would like to thank to Enrico who accomodate us on our dinner and give what our request. All over is absolutely amazing we will back here very soon. Thanks to people who accomodate us.. All the best and See you very soon xxx

I decided to come here with my partner for a staycation during the pandemic, and I would definitely recommend this hotel to others. The rooms are clean and lightly decorated. We also had an outstanding view that overlooked the river and Inverness Castle. The restaurant and lounge are also fantastic. The food and drinks were prepared quickly and efficiently. (I would definitely recommend the steak.) The restaurant is fresh and elegant and at night the contrast of the dimly lit lights and the beautiful views outside make it perfect for a quiet drink at night. The lounge is also perfect for just sitting and having some quiet to yourself or for taking care of some business. The staff are all very polite and extremely helpful. The hotel is very close to many tourist attractions, bars and cafés, local shops and restaurants. And if you take a little walk down the river there is an amazing walk way that leads to little waterfalls and bridges and at night it's light up into a forest-like wonderland. I would recommend this place to anyone who's looking for sometime away. It perfect for couples and families. Or even if your looking for somewhere quiet to get some work done.

Just returned from a 3 night stay at this hotel which has been newly refurbished to a high standard. We had a delux river view room right opposite the castle, which was lovely. They have installed Perspex screens in public areas including the reception, Brasserie and lounge, these are not intrusive and whilst you are aware they are there, they soon become invisible. The staff all wear masks and guests are requested to do the same whilst walking around the hotel, and there are various automatic hand sanitizer stations around the hotel including prior to entering the lifts. The food is good quality, tasty and well cooked. The location of the hotel is excellent, being very close to the city centre. We had a very enjoyable stay, during which we felt safe with the measures put in place by the hotel and the staff. We will certainly recommend this hotel to any friends looking for a good hotel in Inverness.

Such a fantastic hotel we stay for 3 nights the room was lovely and very clean also had a 50inch tv which was great for chilling out at night and being out and about. The hotel is on the river and also looks into the Inverness castle. Once you have parked in the free hotel car park you can walk across the bridge and you have all the shops and restaurants. The staff in the hotel and very friendly and great for information and so helpful. Things are different with COVID but they are doing a fantastic job making the guest feel comfortable and safe. They also give you the option to eat in the restaurant or get your breakfast or meal to your room which was amazing. Would definitely come back to this hotel. We got take away a few nightS and brought it back to the room and also order a takeaway delivery.

What a lovely hotel and a great location. Our room had a great view of the river and castle. It was spacious and clean. Due to the Covid measures hotel put in place, we enjoyed our breakfast in our room looking at the stunning view. The bar looks great, probably newly refurbished. Staff very helpful. Hotel is at walking distance to bus station, Ness islands and the city center. Did not need to use transports at all in the city. Definitely a perfect stay.

This hotel is situated on the river and is well situated for all the nearby amenities. The rooms are very clean and beds comfortable. All the staff we met were very friendly and helpful. The bar has a good atmosphere and is reasonably priced for a good class hotel. It has a free car park attached. I will stay here again.

We stay at the Inverness Palace hotel in March just before the lockdown. Situated right on the river, opposite the he castle, our rear facing room was large in good condition, warm and quiet. We travelled as part of a coach party, and so has included meals and drinks. The food was excellent, with a good choice and at evening meal wine in the table. At the bar we could choose from a large selection of draught or bottled beers, although wine here was limited to the cheapest house variety. My only small gripe was the lack of the leisure facilities, which I had been looking forward to. I was aware of the refurbishment and the reopening date of the 13thMarch, which was still being given in reply to reviews here just a week before. In reality on arrival there were still several weeks work left to do, and although we had been notified a few days in advance, we were not offered the use of facilities at another hotel as some previous guests had been. Instead we were offered an extra hour in the free bar which probably cost nothing as most people can only drink a certain amount anyway.

Great hotel modem comfortable and fantastic service a hotel as it should be geared to the guest the staff could not do enough for us There is limited parking free of charge on site but also a large car park very near by the facilities looked great but as lockdown was in force we relied on room service which was excellent

good location.5 minutes from centre.staff very professional.rooms very good housekeeping standards.food plenty of choice and cooked well.waiting staff very alert to table service and on the ball and also always had a smile on their face.

Warm welcome Clean and attractive Hotel and restaurant. Good food. Good service. Good location. Good booking arrangements. Welcomes dogs. Cheerful and competent staff. We missed the swimming pool as it was being refurbished, but this was explained when we booked.

Stayed here for four nights in March. First two in a standard room at the back of the hotel and the next two nights we upgraded to a river view room. Well worth the extra cost. The hotel is underging a lot of revamping but the current public areas are very warm ad welcoming. Sitting in a big chair in the lobby in front of a roaring fire in the middle of a snowstrorm outside is quite enjoyable. The staff are friendly and efficient witouhout being obtrusive. Try eating in the brasserie. A very good selection of burgers and drinks. Both rooms were warm and well serviced. The more expensive river view room had shortbread biscuits . Only a personal favourite. The bath and shower were superb. Especially the shower, red hot and nearly knocked me off my feet. Lovely place to linger. The bathroom was well stocked with a good range of toiletries. The beds in each room were massive and comfortable. Slept right through to 0830 one day. I'm usually awake at six. We'd go back. No hesitation. A really good value for money hotel.

A great location with wonderful service. The hotel was warm, which was important as it was cold outside. We have stayed here a few times before and have used the pool and Jacuzzi. Sadly this was not available on our recent stay, in fact, when I woke up to the sound of a pneumatic drill, I thought it was my husband snoring!! Used the brasserie facility for the first time. It was good.

Stayed in this hotel for 2 nights in february. The first night I stayed in a very small room that was not in the main building. I didn't like this room.. I had no space to put my luggage, the tv was tiny and the light from the hallway was shining in through the cracks of the door. The next day they moved me to a much larger room in the main building.. I was surprised how much difference this room made. It was spacious, I had space to put my luggage and felt much happier there . The bed in the first room was 140cm, this one was at least 180cm. I used the breakfast buffet once at this hotel. If you book this early you get a discount. The quality of the food was disapointing. I think the scrambled eggs were made from some instant mix, the toast was burned and the croissant didn't taste very nice. All together.. i think this hotel is fine for it's location. I would stay here again but I would try to make sure I stay in the main building. I wouldn't do the buffet again for breakfast... instead I would just walk to town and have something there.

What a lovely weekend break my friend & I had here. Our room was very spacious & the bathroom had both a shower & bath which was lovely. Safe, iron, tea & coffee making facilities in the room & complimentary bottled water. We didn't eat at the hotel but used the pool & spa facilities which were good. Parking is also on site. Would definitely return next time I'm in Inverness

lovely hotel, area and fantastic staff all round who work very hard to make sure your stay is one of the highest quality. Staff were always ready to help with any requirements I needed. Advice and ideas of the local area, places to go and see. The meals were beautiful and the whole enviroment of the hotel was excellent.

Over looking the river Ness and a two minute walk to the town. The property was well maintained. The room was spacious and clean. We had a room in the back however if we were staying longer would have gotten one in the fron on the river!!

Fabulous hotel, great food, excellent location for walks, shopping, restaurants and bars, views of the castle and river were simply stunning, staff go above and beyond and cater to your every need. Cant wait to go back.

Me and the wife stayed there for two nights in room 6 which had been refurbished,but the sink was cracked the drain in the sink did not work,went down for evening meal we had a deal for the meal we got to the dining room handed menu we said that we had a deal the waiter said you can order from the main on so we looking at what was there when her came to take the order I asked how much is the deal as we had not been told he said £29 each so we need to rethink what we was going to have,we got the food mine was cold so left most of it told the waiter he did not offer a replacement when we check out you wanted to charge us £65 for a meal,the young man at the front desk was so helpful but others not so and at nearly £300 for two nights maybe I was expecting to much

fantastic looking hotel brilliantly situated on the banks of the River Ness. Close to the city centre shops, bars and restaurants. The room was modern and comfortable. Very well furnished. Staff were also great. If you take a car, beware the hotel car park is not large and can get full very easily. We would return.

Stayed here last minute good rate, great value. Staff was friendly. Parking is limited on site but they have it handled a short walk away. Food was good. Breakfast plentiful. Rooms very nice and clean. Bed was firm. Now here is my complaint. You have 4 pillows on the bed and every one of them is rock hard. How can you not have a mixture of soft and hard pillows in every room. Most every relevant hotel has figured this out. So today I drive with a stiff neck and a lesser impression of your otherwise fine hotel.

You can't beat staying in such a lovely old stone building! Soo much character, I felt like an old lord from Scottish history. Highly recommend! I wish we were able to stay longer and next time, we will!

Booked this hotel as I am into fitness and reviews gave the spa & fitness the thumbs up, on arrival I was informed the this facility was not in use due to refurbishment which is fair enough they have to do it sometime to keep it up to date but nowhere did it inform customers if it did I missed it but yo be fair they have an hotel nearby which you can use but couldn't be bothered taking advantage of this as i like to have things on site, to compensate me they offered me breakfast for two mornings Foc which I suppose is something the only problem with that is I didn't get any excersise and ate two full breakfasts oh well I suppose it gave me a rest. The staff were very helpful rooms were spacious & clean would I stay here again yes if the leisure centre is completely functional.

We stayed at the Palace previously and enjoyed it, so decided to return and we were not disappointed - our room was gorgeous. The spa was being refurbished but we were given complimentary vouchers to visit a nearby hotel. We will definitely be back.

We booked this room on the understanding it was wheelchair accessible. This was NOT the case, the "walk in shower" had a step to go over, there were NO grab rails at all and the shower had a fixed head that produced the smallest of water. We called the manager to complain and were thankfully moved to the mercure hotel which is amazing. Calling this hotel wheelchair friendly is very laughable.

Lovely staff lovely room and the best sleep ever! The room was lovely, the surroundings lovely and breakfast was good. Hot plates! Fabulous! The hotel is opposite the castle in on the riverside which was simply lovely.

Stayed here on a business visit, super clean room. Staff were friendly and a well payed out breakfast. Room cleaning was good. The Resturant dinner was equally good. Fully recommend this place. Within easy reach of town centre and many other eating places to select.

Lovely selection of sandwiches, scones and baking arrived pretty much on time. Although we were served tea we had some rather tasty cocktails to go along with everything. Nice bar area with nice views out the window....

Lovely hotel, Fantastic staff, super clean and tidy even with refurb going on. Rooms are amazing, good food highly recommend the Intoxicating afternoon tea. Lovely atmosphere, everything is within walking distance of hotel, excellent value for money.

Title says it all. Can not recommend this hotel enough. Outstanding service, great value rooms, beautiful location that's great for getting out and about. Lovely breakfast, dinner and bar. Will be back!

This was our third stop in Scotland on our honeymoon around the country, and was by far our favorite hotel of the bunch. The room was very spacious, as was the bathroom (the only one that was roomy in Scotland, which was odd for a spoiled American.) The best was very comfortable. The hotel and room were very clean, and the staff was helpful. This location is beautiful on the river, looking at Inverness Castle (one of the few in country we didn't find time to explore.) The hotel is close to many restaurants and shops, and the town is very walkable. When we return one day I hope to stay here again.

Hogmanay in Scotland and hunting for the Loch Ness monster were on my bucket list. So when I saw the New Year package at the Best Western Inverness Palace hotel I decided to book it. My husband and I, were not disappointed. The hotel is very convenient to the centre, a short walk across a bridge. There are lovely walks along the River Ness, which is right on the doorstep. The staff were incredibly friendly, making you feel like you were celebrating amongst friends. Our room was wonderful, very plush and with everything you could possible need. I can't remember the last time I slept so well, such a huge, comfortable bed. It was cleaned every morning by the time you came back from breakfast. As for the food, WOW, it was incredible! It was endless and at such a high standard. The chefs would be there during the day and at meal times and would happily chat to you. You felt they really wanted to make mealtimes special and boy, they didn't disappoint. We loved the entertainment provided over the three nights. A Bagpiper, Scottish dancers and some lovely singers. The young lad, on New Years Eve did a great job. We chatted to his dad, who told us about his future plans, we really hope he's gets the big break he deserves. We would 100% recommend anyone to stay here, you will not be disappointed. A huge thank you to all the staff for making our stay, such an incredible time.

Clean and well appointed rooms. Good decor and comfortable furniture. Location excellent if you want to be near to the city centre. Overall, a very pleasant stay at this hotel. Just check that the leisure centre is open before booking...it wasn't for me which was one of the reasons for booking this hotel. Reception staff did however provide vouchers for admission to an alternative sports club approx. 10 mins drive away.