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Best Western Inverness Palace Hotel & Spa, Inverness

8 Ness Walk, IV3 5NG, Inverness, Great Britain - See on a map
Best Western Inverness Palace Hotel & Spa - Best Western Inverness Palace Hotel & Spa The Best Western Inverness Palace Hotel & Spa is ideally located in the center of Inverness. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Inverness Palace Hotel & Spa is the perfect place to stay in Inverness. Relax or work up an appetite in our on-site leisure club, swimming pool and spa, dine in our scenic restaurant, then enjoy a peaceful night’s sleep in one of our stylish rooms. Opposite Inverness Castle and by the bonnie banks of the River Ness, the Best Western Inverness Palace Hotel and Spa offers you the chance to unwind. You'll be nestled in a peaceful and pet-friendly hotel with free car parking - the ideal base for nearby Highland beauty spots and heritage sites. Or stay closer to your home from home, where you’ll find galleries, shops, restaurants and lovely local attractions – all within walking distance. The famous Loch Ness provides mystery and beauty nearby, but even if the famous monster eludes you, there are plenty of other attractions worth seeing in this glorious part of the Highlands. Culloden battlefield, Cawdor Castle or Fort George are all well worth a visit, while the sandy beaches of Nairn provide fun for all the family. Bring your dog and leave your cares at home – because if you’re a lover of the great outdoors, it doesn’t get much greater than this stunning location. It’s high time you visited the Highlands and discovered all that the Best Western Inverness Palace Hotel & Spa has to offer.

Best Western

Inverness Palace Hotel & Spa

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Indoor pool
    Indoor pool
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
  • Massage services
    Massage services
  • Valet parking
    Valet parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
Travelers Choice 2021
 
based on 2144 guest reviews
NOTE ISSUED
Excellent
960
Very Good
691
Average
299
Poor
127
Terrible
67
REFER TO NOTICE
Business Business
226
Couples Couples
940
Family Family
335
Friends getaway Friends getaway
269
Solo travel Solo travel
85
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Good hotel"

4
LightOfTheWest, Zurich, Switzerland 18/05/2022

The hotel is really beautiful, set in a wonderful location very close to the city center and it looks really luxurious. It is very clean, which, to us, is the most important thing we need in a hotel. Our room was spacious and also very clean. The window was facing directly on a chimney, which was not great, but we understand that when the hotel is full (there were 2 tour buses!) you get what you get. The staff working during breakfast time and in the bar in the evening was extremely nice and the food we had for dinner was delicious (as was breakfast).Mind you that when booking online you are asked to leave a note if you want breakfast. This does not mean that breakfast will be included in the booking price (it must be paid separately) but if you do leave a note in advance you get a discount on breakfast (about 9£ insteaf of 12£). There are still a couple of points which however should be improved, especially considering the price of the rooms. Not sure why but our room was insanely hot (it was May, not summer and outside temperature was actually quite cool) so that made it a bit hard to sleep. The whole corridor of our floor was actually extremely hot, not sure why that was. The bed was not too comfortable but it was still ok (I would just expect more for the price). The worst thing were the doors though. Every time a guest would forget to hold the door while it closed, the door would slam with such force and such noise that it sounded like a hammer was being smashed on the wall. We wanted to sleep in until 9 one day, but all the door slamming of the group that was on tour got us awake shortly before 7. Finally, while the staff at the reception was also kind, the few people we dealt with seemed a bit uniformed and not too organized (they even gave us a wrong breakfast time, after checking TWICE about it with them). But all in all it was ok, and we could still reccommend this hotel for longer staying time.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Light of the West. We are glad you have written so many positive points and, on the whole, enjoyed your stay. In any case, we appreciate all your comments, we assure you that we take them very seriously and we will work on them. I hope that you enjoyed your time in Inverness and that we can welcome you back again in the future. Kind regards, Sarah

"Good Place to Stay"

4
nbcarden, Pea Ridge, Arkansas 13/05/2022

Location is good, rooms clean, parking is not the best. Breakfast was very good and staff in the morning were extremely friendly. The elevator is extremely small when you have luggage, but we made it work.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to leave us a review, Nbcarden. It's great to hear that you enjoyed so many aspects of your stay. Our team sincerely appreciates your kind words. I hope that you enjoyed your time in Inverness and that we can welcome you back again in the future. Kind regards, Angela

"Good location, very expensive"

3
shellbee22, Durango 06/05/2022

With taxes, our room was about $300/night. This turned out to be not worth it. The hotel was in a lovely location on the river, with a view of the Castle, but it is in need of a refresh. Additionally, there is a weird system while using the hot tub that it is a 10 minute cycle, and once the timer light turns red, everyone has to exit the tub for an additional 5-10 minutes until it turns green again. Just starting to relax after 10 minutes, and someone comes and kicks you out. Just ridiculous. Rooms are on the older side, lots of large groups of tour buses and Hen parties made the atmosphere a little chaotic. Breakfast is not included.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to post your recent experience with us, Shellbee22. It's great that you were pleased with the location, we're very lucky to be in such a wonderful place. I am sorry you felt we were overpriced. We are constantly reviewing our pricing throughout and feel that currently we offer value for money. What is more, thank you so much for all your comments, I will certainly pass your feedback on to our management team to look into further. I hope that you enjoyed the rest of your time in Inverness and that we can welcome you back again in the future. Kind regards, Angela

"Best Western Inverness"

5
DeeDeeDee2022, Jakarta, Indonesia 02/05/2022

Best Western Inverness - great choice for stay, spacious room, very nice view overlooking river and castle. Definitely will stay again if traveling back to Inverness. Thank you Best Western for the hospitality.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear DeeDeeDee2022, Thank you for this review of your stay at the Palace Hotel and Spa. Our team sincerely appreciates your kind words and are glad to know that you had a pleasant experience. We hope that you will return in the future. Kind regards, Angela

"Its good to stay at a palace"

5
Smoothy77, Stirling, United Kingdom 02/05/2022

With central location, great view of the river and easy to walk around the centre. Friendly and helpful staff in a clean and refurbished environment. The leisure staff are the true gems giving fantastic hospitality and even keeping an eye on your car in the car park. Great pool and facilities along with good breakfast and service in the hotel. Well worth staying when visiting Inverness.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to leave us a lovely review, Smoothy77. We are glad you have written so many positive points and, on the whole, enjoyed your stay. We'll look forward to welcoming you again the next time you visit the city. Best regards, Angela

"Very nice hotel in perfect location for Inverness"

4
jasonbbarber, Dunfermline, United Kingdom 19/04/2022

Very good weekend break in a lovely hotel, bang in the middle of Inverness. Only used restaurant for continental breakfast both mornings, but that was very good and efficient. Room was in adjacent building, first member of staff sent us up two flights of stairs before we realised the room numbering meant we were not even close! New start apparently so let him off. Room was spotless with nice furnishings and comfortable twin beds. Dog friendly too, he definitely didn't complain. Right on the river so perfect for walks as well as shopping/dining in town. Not unique in this day and age, but bar was expensive. Sign of the times etc. Leisure club was excellent, used every day of our stay. Quiet during the day when coach trips are out and about. Had steam room and sauna to myself each time, pool was quiet too. Small gym but has the basics for a workout; dumbbells/kettle bells, weights bench and a few running/step/cycling machines. Staff excellent in leisure club.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Jasonbbarber. We are glad you have written so many positive points and, on the whole, enjoyed your stay. Our team sincerely appreciates your kind words. We'll look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"Hard to Relax"

2
User 10/04/2022

The location is great, pool and spa services are nice. But it is impossible to relax at the hotel. The doors close insanely loud, anytime someone opens/closes a door to their room it will wake you up. It's the equivalent to someone slamming a door with force. Moreover, housekeeping was screaming across the hallway to each other for 20 mins this morning - which you could hear clearly from the rooms. This discomfort will results in me not coming back

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for completing the survey regarding your recent stay at the Palace Hotel. On behalf of our entire team, I would like to apologise for not exceeding your expectations and for not being able to give you a happy experience in the hotel. The last thing we want is for any guest to be unhappy. We appreciate your feedback and always take any opinion on board, as this is the only way to provide our guests with excellent service and high quality and I'll ensure your feedback is passed on to the management team so that they can take the appropriate measures with further training and awareness. What is more, I am very sorry that you were disturbed by the noises and I can only apologise for this inconvenience. Hopefully the next time you visit Inverness, you'll give us an opportunity to show that we can look after you a lot better. Kind Regards, Angelika Malinowska

"Afternoon tea"

3
Lorraine M, Inverness, United Kingdom 08/04/2022

So disappointed in afternoon tea sandwiches were a bit dry slabs of cakes which you would not expect afternoon tea scones were pre f illed with strawberries and cream it would much better to be able to spread them yourself with jam and cream nobody came to see if everything was OK we had to go to bar to ask for extra tea and then had to wait 20 minutes for it

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Lorraine! I am sorry to hear that you were disappointed and I am very upset to hear about your experience with the Afternoon Tea, this is disappointing to hear as we always take pride in our service and quality. I will definitely raise this with the Food and Beverage manager and the Head Chef to look at it and discuss with their team. Hopefully the next time you'll give us an opportunity to show that we can look after you a lot better. Kind regards, Angela

"trip to the Highlands"

4
rikandjen, lincs 05/04/2022

Just what we ordered after 2 years of covid The hotel staff could have not been more helpful the spa area you could not fault just like photos on the web site view from room was awesome Food was very good one unexpected treat was live music on the Tuesday night only downer was booking a table in the Eight on the River restaurant but due to coach trips was told we could only eat in bar area easily alleviated by not accepting the booking but was rectified by the positive reaction by the Brasserie Manager but that is not a dampener we both had a terrific stay with you

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, rikandjen. We are pleased to hear that the hotel met your expectations, and, on the whole, enjoyed your stay. Our team sincerely appreciates your kind words. We'll look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"A great place to stay"

5
patriciareid8, Aberdeen, United Kingdom 04/04/2022

The hotel is in a great location, it is within easy walking distance of the town centre and there are lovely riverside walks close by. The staff are friendly and helpful. The pool, sauna and steam room are clean and well maintained.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to leave us a lovely review, patriciareid8. We are glad you have written so many positive points and, on the whole, enjoyed your stay. We'll look forward to welcoming you again the next time you visit the city. Best regards, Angela

"Perfect Stay"

5
User 04/04/2022

We stayed at this hotel as a family, the room was a great size and very clean, all the staff from reception, bar and housekeeping were very friendly. The location of the hotel is perfect for getting into the centre or a nice stroll along the river. we will use the hotel again in the future

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, janicer0berts0n. We are glad you have written so many positive points and, on the whole, enjoyed your stay. Our team sincerely appreciates your kind words. We are always pleased to be your second home when you are in the area. We'll look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"Nice Riverside hotel "

4
DavidSKFong, Kuala Lumpur, Malaysia 03/04/2022

This is a very nice hotel overlooking the River Ness in the heart of town. Decent rooms and meals. Staff we helpful and friendly. No complaints. Ample parking space nearby and loved the walks along the river. Next to some excellent restaurants. Recommended

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, DavidSKFong. We are glad you have written so many positive points and, on the whole, enjoyed your stay. Our team sincerely appreciates your kind words. We'll look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"Inverness Stay"

5
Daniel_P_SD, San Diego, California 22/03/2022

Beautiful location right on the River Ness. Close proximity to restaurants and bars. A quick ~20 minute drive to Loch Ness. The hotel was very nice with a restaurant/bar. Free parking available either onsite or they have overflow for free down the street. Loved the spa area with gym, pool, and hot tub. Received a room upgrade due BW status level. We really enjoyed our stay.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your fantastic review, Daniel. It is lovely to hear that you enjoyed your stay, we are very lucky to be in such a wonderful location. The reviews are always shared amongst the team and they will be delighted you have given them a 5/5. We'll look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"Lovely Hotel"

4
User 20/03/2022

Reception: prompt, friendly and helpful Hospitality: Good. Did seem a little overwhelmed when busy. Staff attentive Food& drink: Good quality. Well presented. Added bonus, no charge for breakfast room service . Served punctually with no errors and cheerful staff! Reception: Helpful and polite Leisure facilities: pool and whirlpool ambient temperature, clean Would benefit from a few more loungers Gym, exercise equipment and weights you would expect Housekeeping: Towels changed daily. Tea and coffee sachets restocked daily, would have liked hot chocolate as well! Room didn't appear to be dusted. Basic clean. Bedroom: needs redecorating, dated. No safe or minibar Location: excellent. Central. I highly recommend this hotel.i will certainly return

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to leave us a great review, heatherbrucehobbs. We are glad you have written positive comments and, on the whole, enjoyed your stay. Our team sincerely appreciates your kind words. We'll look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"Time to chill"

5
User 19/03/2022

What an experience can't fault our two day stay in the Palace Hotel from our welcome to our departure the staff were friendly and helpful the room was fresh and spotless as was the fitness area,loved it.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to leave us a lovely review, Kenneth N! I am delighted to hear that you had a nice stay with us and you found the team friendly and helpful. I will pass your feedback to the whole team who helped make your stay so enjoyable. We will look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"Super hotel - will return"

4
mcr14, Bracknell, United Kingdom 16/03/2022

Stayed two nights on a solo trip for the Inverness Half. Hotel perfectly located for start and finish of the event (and for that matter for the Loch Ness Marathon when it comes around). Great location by the river just a very short walk over the bridge to the town centre. Very nice modern feel and decor to the hotel. My room (in the newer part of the hotel) was spotless, spacious, and comfortable. Only room criticism - it's good to have USB charger ports on the plug sockets at the desk, but they'd be more useful to most people at the bedside, where there were none. Spa was really nice, again spotlessly clean, lovely sauna, steam room, jacuzzi and swimming pool. I liked that the pool was quite cool, good for actually swimming rather than just splashing around (I find too many hotel pools are too warm). Breakfast was good, just minor criticisms - a serving of toast is usually two slices per person not one, and if veggie sausages etc. were available (to be fair I didn't ask) maybe note it on the menu card? This hotel comes close to "excellent" in my opinion, so why am I rating it only "very good"? The parking faff. They only have a small car park, and overflow parking in the public car park two minutes walk away, for which they will give you a permit. However... front desk will send you to the leisure club (at the back of the hotel) to obtain said permit. Leisure club staff then take you back to the front desk to use their card machine to charge you a £20 deposit against the permit. On departure, reverse the process. Why? Let the front desk deal with it. Drop the deposit, hotels have post-charge ability, just make it clear that a permit not returned will result in a charge. This is easily fixable - management, please sort it out. :)

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, mcr14. We are glad you have written so many positive points and, on the whole, enjoyed your stay. Our team sincerely appreciates your kind words. In any case we appreciate all your comments, we assure you that we take them very seriously and I will certainly pass your feedback on to our management team to look into further. We also appreciate your honesty in what you have not enjoyed and we will try and tweak areas for future guests based on your comments. I hope that you enjoyed your time in Inverness and that we can welcome you back again in the future. Best regards, Angela

"Palace hotel &spa"

5
evelynp180167, Strichen, United Kingdom 11/03/2022

Lovely hotel very clean spacious room great views staff polite & very helpful and friendly food was really nice hotel lounge very relaxing just a stroke over bridge to town centre would definitely stay again

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
HI evelynp180167. Thank you so much for taking the time to leave us a lovely review. We are glad you have written so many positive points and, on the whole, enjoyed your stay. We'll look forward to welcoming you again the next time you visit the city. Kind Regards Sarah Scobbie

"Amazing stay"

5
hijock, Bellshill, United Kingdom 08/03/2022

My husband and I stayed here on Sunday night. We had a stunning room overlooking the castle. We used the spa and the receptionist was extremely pleasant and helpful. . Did a little sightseeing as the hotel is in such an amazing location. Had a beautiful dinner and breakfast too. The most outstanding thing about the hotel is the lovely team who can't do enough for you. We would especially like to single out Catherine from the restaurant, what a lovey professional girl she is, she went out of her way to ensure our stay was special, a huge thank you to both her and the housekeeping team who cleaned our absolutely spotless room. We can't wait to come back.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to leave us a review, hijock. It's great to hear that you enjoyed so many aspects of your stay. It's great to hear that Catherine made such a good impression. She'll be delighted to hear your compliments. I hope that you enjoyed your time in Inverness and that we can welcome you back again in the future. Kind regards, Angela

"Stunning Hotel - Fantastic Staff"

5
squizzell, Banchory, United Kingdom 08/03/2022

***** 5/5 - ***** Beautiful hotel. Stunning view of the river and Inverness Castle. Rooms are fantastic with very large comfortable beds. Staff are friendly and helpful. 2 night stay I met Catherine, Marlene, Annie and their manager Mark. Each of these caring lovely people made a point of speaking to guests and took an interest. The service from this team was amazing. Catering for all people from all walks of life, they make everyone feel welcome and comfortable. I would highly recommend staying here. It's the people who make the place and these people make you feel right at home. Thank you to the whole team you are doing a fantastic job and are truly lovely people. Breakfast is great buffet style and tasty. Hotel is clean well maintained and a fabulous place to stay.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to leave us a great review, Nicola. We are glad you have written positive comments and, on the whole, enjoyed your stay. It's great to hear that Catherine, Marlene, Annie, and Mark all made a fantastic impression on you and that they helped make your stay even better. I will certainly pass your compliments to these members of staff who'll be delighted to hear your feedback. We'll look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"Fantastic, relaxing weekend!"

5
becca12112022, Cambridge, United Kingdom 07/03/2022

Myself and my husband visited this hotel for a long weekend away to celebrate our anniversary and we were not disappointed. The location of the hotel is perfect, the views are stunning as soon as you step outside. The staff were all very friendly and helpful, nothing was too much. On arrival we were helped to our room with our bags and then realised we'd been gifted two mini bottles of processco which was a lovely surprise. The lady from reception who took us to our room then also had a large bottle sent to our room as well, which was so generous. Breakfast was great each morning, fantastic choices available and staff were lovely. The leisure area was great, very relaxing. Staff again very helpful and all areas were very clean. Would highly recommend!!

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, becca12112022. We are glad you have written so many positive points and, on the whole, enjoyed your stay. Our team sincerely appreciates your kind words. We are always pleased to be your second home when you are in the area. We'll look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"Excellent stay"

5
lm19952015, Scotland, United Kingdom 05/03/2022

Upon arrival all covid measures were in place and an easy to use self service kiosk allowed check in. Room was upgraded to riverside view for free. Nice spacious room with great view of the castle. Comfortable beds. We made use of the pool facilities and really enjoyed the pool, hot tub, steam room, nice clean modern facility. We booked with Sleeping Beauty spa and had a lovely massage and facial - therapists were lovely and made us feel welcome - highly recommend

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, lm19952015. We are glad you have written so many positive points and, on the whole, enjoyed your stay. The Sleeping Beauty team sincerely appreciates your kind words. We'll look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"Lovely hotel but service and breakfast disappointing"

3
User 03/03/2022

Beautiful room in lovely hotel but let down by lack of service at bar (when not particularly busy) and an apparent underestimate if how much food us required at buffet for number of guests - leading to cold breakfast while waiting for items to appear from kitchen.

"Night away"

5
7Nikki21, Buckie, United Kingdom 28/02/2022

The Palace hotel was a beautiful hotel with lots of bars and restaurants surrounding it. The location was great as was central and had a beautiful view of the castle and river. We enjoyed the breakfast the food was really good and lots to choose from. The staff were very friendly and attentive. We also enjoyed the leisure centre and spa, the pool was great the changing rooms were kept clean and the treatments were lovely! It was great to be given towels when we arrived at the pool the only downside was that there was no hairdryer in the changing rooms.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, 7Nikki21. We are glad you have written so many positive points and, on the whole, enjoyed your stay. Our team sincerely appreciates your kind words. We hope to welcome you back very soon! Kind Regards Sarah S.

"Perfect"

5
Crosby58, South Shields, United Kingdom 25/02/2022

This hotel is the perfect location when visiting the lovely Inverness. Very comfortable with pleasant and great facilities. Views across the river are a great way to sit and have a leisurely meal. Definitely recommend

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your wonderful review Crosby58. We are so happy that you enjoyed our location, your room and the facilities. We look forward to welcoming you again soon. Kind regards Samantha Coutts

"Great stay"

5
sjc362022, Kilmarnock, United Kingdom 21/02/2022

Highly recommend this hotel it has a great location with lovely river views, central location to all you need I recommend upgrading to the river view rooms they are large and spacious with great views. The spa and gym and pool are all excellent. And a special mention to Lorna who is a true credit to the hotel.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to leave us a lovely review, sjc362022. We are glad you have written so many positive points and, on the whole, enjoyed your stay. It's great to hear that Lorna made such a good impression. She'll be delighted to hear your compliments. We'll look forward to welcoming you again the next time you visit the city. Kindest regards, Angela

"The comfiest bed I have ever slept in!"

5
Hill-run_bisom, Aberdeenshire, United Kingdom 20/02/2022

Treated ourselves to a spa break at this lovely hotel. We had a twin room and both the beds were king size which was such a treat and had the most comfortable mattress I have ever slept on! Room was a great size with views over the river and to the Castle. Every member of staff we met were super helpful and friendly. Every where was absolutely spotlessly clean. Spa treatments were amazing and the pool was great too. Will happily stay here again.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Hill-run_bisom. We are glad you have written so many positive points and, on the whole, enjoyed your stay. Our team sincerely appreciates your kind words. We'll look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"Amazing Experience"

5
karenrO6415QU, United Kingdom 14/02/2022

We stayed at the hotel on a girls night in package and couldn't fault a single thing! The package was exellent value for money and all 8 'girls' had a wonderful time, staff were exeptionally helpful and friendly, the hotel itself was beautiful, food was good, beds comfy and the spa was really lovely, Thank you so much for making our weekend a memorable one for all the right reasons....it was perfect!

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to leave us such a lovely review,karenrO6415QU. It's great to hear that you enjoyed so many aspects of your stay and you all had a wonderful time. The reviews are always shared amongst the team and they will be delighted you have given them a 5/5. Hopefully see you again soon. Kind regards, Angela

"Lovely Hotel but tainted by other guests."

4
Andy_McNair, Helensburgh, United Kingdom 14/02/2022

Great hotel with picturesque views over the river. Good access to the main city and restaurants. Staff were friendly and helpful and room was clean and tidy. Food was tasty although slightly overpriced. The only disappointment was the noise from guests arguing in the room directly above and continual loud bangs on the floor which disturbed our sleep on all 3 nights of the stay. We did report it to reception and were given a half hearted apology. For the cost of the room I would have expected a better nights sleep although do recognise this wasn't the fault of the hotel.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review,Andy_McNair. We are pleased to hear that the hotel met your expectations, however I am very sorry that you were disturbed by the noises, and I can apologise for this inconvenience. I hope that you enjoyed the rest of your stay and that we can welcome you back again in future. Kind regards, Angela

"Wow beautiful place"

5
downie87, Ireland 14/02/2022

Rooms were beautiful, food was outstanding, spa was so clean and new. Friendly staff, clean hotel. Very happy with our stay. Highly recommended.gorgeous views from rooms, buffet breakfast and plenty of choices.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Downie87, Thank you so much for your fantastic review, We are so glad you have written so many positive points and, on the whole, enjoyed your stay. Our team sincerely appreciates your kind words. Kind Regards Sarah

"Noisy"

3
braveheartscot, Edinburgh, United Kingdom 13/02/2022

This is the second time we have stayed here and I have to say it was not as good as the first time. We booked a deal including dinner and breakfast and certainly did not get the same standard of room as the last time we were here. We got a room on the first floor and it was so noisy we had to move the second night. We were above the gymnasium so could here people pounding on the running machines and there was a dog in the next room which kept barking, The staff were excellent when we complained and we were moved to a room at the front of the hotel which was far better, it was bright, peaceful and overlooked the river. The breakfast was excellent, there was plenty of choice. I would stay again but will make sure I book a better standard of room at the front of the hotel.

"MollyDays247"

5
FreedomTourToday, Stirling, United Kingdom 07/02/2022

Fantastic hotel with human and dog friendly staff. Molly was made to feel welcome and part of the family ♡ Chef came out to meet all the dogs and sausages were offered each morning. Molly loved her stay, so did we :) Thank you

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your Fantastic review FreedomTourToday. We are so glad to hear you and Molly enjoyed your stay with us. Our Chef is delighted to hear your compliments and still remembers how lovely she was. We hope to see you all in the near future. Kind Regards Sarah Scobbie

"Nice place shame about the dining"

3
767caroleg, Penrith, United Kingdom 06/02/2022

A nice hotel but the dining experience was poor. Best place to eat was brasserie for atmosphere. Went to main restaurant for second night expecting fine dining menu but it was same as bar menu in brasserie. Staff had no charisma just pointed to table and muttered soup of the day and curry of the day. Seemed in a hurry to get us moving. Asked for a speciality gin after ten minutes told they hadn't got it and was presented with Gordon's which we refused. Even though there were only four couples in a dining room with about 50 tables we were put on adjacent tables with less than a metre between seats despite covid rules supposedly in force. We were also woken after midnight by two drunk women who insisted it was there room complete with expletives. Fortunately the response from reception was prompt and it was dealt with immediately. All in all a lovely hotel in a great location but it does need to invigorate the dining experience.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Carole G. I am so pleased to hear that you were impressed with our location. However, I am very upset to hear about your experience in the restaurant during dinner, this is disappointing to hear as we always take pride in our service and quality. I will definitely raise this with the Food and Beverage manager to discuss with their team. What is more, I am very sorry that you were disturbed by the noises and I can only apologise for this inconvenience. I hope that you enjoyed your time in Inverness and that we can welcome you back again in the future. Kind regards, Angela

"Disappointing lunch visit"

3
lil-n92, Glasgow, United Kingdom 01/02/2022

Very disappointing lunch visit especially as we were celebrating one of my friend's big birthdays! The staff were very polite and friendly but the service was very slow despite the fact it wasn't busy. Toasties and fries were tasty but lukewarm and we had to ask for salt for the fries. We had booked a high chair and were given a rickety, dirty one which to be honest didn't look very safe and which we cleaned ourselves. The decor is beautiful and the brasserie has a nice atmosphere but unless they improve their customer service I don't think we'll be rushing back!

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review,lil-n92. I'm pleased to hear that you liked the hotel's decor & our brasserie area. However, I am very upset to hear about your experience in the restaurant during lunch, this is disappointing to hear as we always take pride in our service. I will definitely raise this with the Food and Beverage manager to discuss with their team. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kindest Regards, Angela

"Fantastic Afternoon Tea with Great Sevice."

5
User 30/01/2022

I absolutely loved having afternoon tea here. Fantastic service. My vegan afternoon tea(first picture) was delicious. It was so tasty, usually, there is something I don't like, but I loved it all, we had to take some home in containers, there was so much. Best Afternoon I have had and great value for money. I will be back again for sure. I couldn't recommend the place or the staff higher. Very courteous, welcoming and fast service.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to leave us a lovely review, 202lynseyh. I'm happy to hear that you enjoyed the Afternoon Tea and found our team helpful. What is more, I will pass your compliments to the Kitchen Team. Hopefully see you again soon. Kind regards, Angela

"REALLY THE BEST"

5
User 30/01/2022

One of the best hotels I have stayed in for many a year, and I've stayed in quite a few. Everything was spotlessly clean and the staff were ever so friendly. The meals were of excellent quality and the drinks menu and pricing were extremely reasonable. The pool / gymnasium were again excellent, if on the small side, and free to hotel guests unlike a hotel from another group who I stayed with recently ( Hilton Majestic Harrogate ) who wanted £15 per hour to use their leisure facilities. I cannot rate the Best Western Inverness highly enough.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, jimmatthews777. We are glad you have written so many positive points and, on the whole, enjoyed your stay. Our team sincerely appreciates your kind words. We are always pleased to be your second home when you are in the area. We'll look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"Perfect one-night stay"

5
jolove2022, Glasgow, United Kingdom 28/01/2022

A truly delightful, comfortable stay for a work trip. Excellent location close to public transport, city centre and scenic riverside walks. Faultlessly clean room, superb breakfast and lovely relaxing pool and spa.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, jolove2022. We are pleased to hear that the hotel met your expectations and our location made such a good impression on you. I hope that you enjoyed your time in Inverness. Kind regards, Angela

"Special offer 2 nights"

3
syrahl2021, Cromarty, United Kingdom 17/01/2022

We were rather disappointed with our stay at The Palace, the evening meal was only available in the Brasserie and the menu was not very special. The choice of gluten free fish was uninteresting and there were few vegetables available for any dish. The soup was luke warm and the same for lunch and dinner. At breakfast the yogurts were out of date by up to 2 weeks! The extractor fan didn't work in the en-suite bathroom and despite notifying reception it was not fixed. Overall staff were courteous and helpful.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your feedback, syrahl2021. On behalf of our entire team, I would like to apologise for not exceeding your expectations and for not being able to give you a happy experience in the hotel. I am very upset to hear about your meal experiences in the restaurant, this is disappointing to hear as we always take pride in our service and quality. I will definitely raise this with the Food and Beverage manager to discuss with their team and provide further training. Also, I am very sorry that during your visit, the extractor fan didn't work in the en-suite bathroom. I can only apologise for this inconvenience. On a more positive note, thank you for mentioning the helpful team, this is really appreciated. In any case, we appreciate all your comments, we assure you that we take them very seriously and we will work on them. Kindest Regards, Angelika Malinowska

"Great getaway!"

5
User 17/01/2022

Had a wonderful stay at the best western palace hotel. Was a much needed break and had all the facilities needed. Lovely pool area with jacuzzi and sauna. All staff were friendly and approachable. Room was spotless and spacious. Was the comfiest bed I've ever slept in. Will definitely be back!!

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, nmwatt. We are glad you have written so many positive points and, on the whole, enjoyed your stay. What is more, we are delighted to hear that you managed to make use of our leisure facilities during your stay. This is the perfect chance to relax during your trip away. Our team sincerely appreciates your kind words. We are always pleased to be your second home when you are in the area. We'll look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"Cosy Fire. "

5
User 16/01/2022

Went for drinks on Friday with friends and got a great seat by their wonderful fire. Was so cosy and had a great atmosphere. Lorna our waitress was so attentive towards us and nothing was not too much trouble. Would definitely recommend this place. Thank you Lorna.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to leave us a lovely review, Anne M. We are glad you have written so many positive points and it's great to hear that Lorna made such a good impression. She'll be delighted to hear your compliments. We'll look forward to welcoming you again. Kindest Regards, Angela

"Lovely hotel great location"

3
PhotoG127, Elgin, United Kingdom 16/01/2022

Had a fantastic river view room but a few little things that were disappointing. Bin in bathroom had not been emptied, no bottled water in room. Greek toileties….. this is the Captal of the Highlands of Scotland for goodness sake! There are some amazing Scottish soap companies that could supply the toiletries. Staff were lovely and friendly, lounge bar always a great place to relax. Pool is the best hotel pool in Inverness.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to leave us a review,PhotoG127. It's great to hear that you enjoyed so many aspects of your stay. In any case, we appreciate all your comments, we assure you that we take them very seriously and we will work on them and I will certainly pass your feedback on to our Housekeeping Manager to look into further and provide further training. I hope that you enjoyed your time in Inverness and that we can welcome you back again in the future. Kind regards, Angela

"Highly Recommend!"

5
emmamk2603, Dunfermline, United Kingdom 15/01/2022

This hotel was a really lovely stay, very clean room, polite staff and good food! We stayed in the executive room which was very spacious and reasonably priced. Only a short walk into town, parking available and very quiet. Couldn't fault it, would recommend.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you very much for your great review, emmamk2603. I am so pleased to hear that you enjoyed your time with us and our team made such a good impression. I have passed your feedback on to our team and they are happy with your compliments. I hope that you enjoyed your time in Inverness and that we can welcome you back again in the future. Kind regards, Angela

"Weekend break"

5
203maureenm, Stonehaven, United Kingdom 10/01/2022

Lovely weekend away with friends in perfect location close to restaurants and bars This was our second stay at the Inverness Palace and we thoroughly enjoyed it Would recommend this hotel and this lovely city

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, 203maureenm. We are glad you have written so many positive points and, on the whole, enjoyed your stay. Our team sincerely appreciates your kind words. We will look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"Twixmas Break + 1 day"

5
Ian L, Glasgow, United Kingdom 02/01/2022

A thoroughly enjoyable 3 day break for my wife, daughter, her partner and myself with a Twixmas Deal in the package. A great hotel with friendly staff. Food and drink very reasonably priced. Hotel clean with leisure complex and Spa service, which was used. The stay was that relaxing we will be going back in 2022.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Ian L. We are glad you have written so many positive points and, on the whole, enjoyed your stay. Our team sincerely appreciates your kind words. It's great to hear that you will be back again in the future, we will look forward to welcoming you back in 2022. Kind regards, Angela

"Beautiful hotel and perfect location"

4
Shaznmaz, Orkney Islands, United Kingdom 31/12/2021

Lovely modern hotel furnishings in an old building. Location was fantastic, so close to the shops and restaurants. We had a river view room and I would recommend those rooms. Only downside was the TV was rubbish. It was cheap and had a generic remote so there was hardly any channels and no guide facility available. The service was great. Food and drinks were dearer than other places near by.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Shaznmaz. I am so pleased to hear that you enjoyed your stay with us and were impressed with our location and our team. Everyone will be delighted to read your compliments. I am sorry about the trouble with the TV, I will let maintenance know so that this can be investigated. We'll look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"Great Hotel"

5
comm10, Aberdeen, United Kingdom 17/12/2021

Lovely hotel, very clean with comfy beds and excellent breakfast (best in inverness i'd say) Marlene is so nice and friendly to everyone and nothing is to much trouble for her ! fantastic location and very homely.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to leave us a great review, comm10! We are glad you have written positive comments and, on the whole, enjoyed your stay. The reviews are always shared amongst the team and they will be delighted you have given them a 5/5. It's great to hear that Marlene made such a good impression. She'll be delighted to hear your compliments. I do hope that we can welcome you back again in future. Kind regards, Angela

"Well Located, but BEWARE the Holiday Parties"

3
SmokeWolf, Placerville 10/12/2021

Just finished up with a three-night stay in early December 2021. Some things I can say were nice about this property: Very walkable and accessible to nearly every part of Inverness and greater Scotland via the rail station (5 minute walk) and local bus service. Lovely gym and spa facilities; really, these are the nicest I have encountered at a Best Western property anywhere in the world. Dry and steam sauna, heated indoor pool and whirlpool, full gym with cardio and free weights, full spa facilities for those looking for pampering. Well-stocked and enjoyable breakfast every morning. Unfortunately, we did not find this to be a great hotel in the end. The room is lacking in storage space for one's belongings, and the bed was terrible. Stiff as a board and lumpy mattress. We were located in a "River View" room on the top floor, and had a very tiny window to look from. But the worst was the endless parties in the restaurant on the ground floor. Despite being several floor above, the music and thumping bass of the party lasted well into the evening and we were unable to get away from it even with earplugs. And we would not be able to enjoy the restaurant at any time during our stay due to it being regularly set up as a night club... Oh, and Covid doesn't exist here. No masks, no social distancing or regular cleaning of surfaces in public spaces. We made sure to pretty much dash through the lobby and not stop unless we needed to. Lastly, checkout was a mess. I have yet to get a receipt for our stay, even though one was asked for. The staff could not print one out on request, and we could not wait the 15 minutes asked to provide it due to needing to catch a train. In this sense, it was very much a typical BW. No recognition of Diamond Status with BW either.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, SmokeWolf. We are delighted that our location made such a good impression on you and that you were able to make use of our leisure facilities during your stay. This is a great opportunity to relax during your trip. We are also pleased to know that you were able to start your day with a delicious selection from our breakfast buffet. I'm sorry to hear that you were left unimpressed with your room. We have rooms of many shapes and sizes due to the building being Victorian but We will always try and move guests if they are not happy with their room, so that we can try our best to find a room that is more suitable. What is more, I am very sorry that you were disturbed by the noises and I can only apologise for this inconvenience. Our team always tries to look after and inform our guests of current government guidelines and adjust to current circumstances of safety. Trying to follow government guidelines has proven to have its challenges, but we also appreciate your honesty and I will certainly pass your feedback on to our management team to look into further. Also, I am very sorry for the confusion during the check-out. We understand that sometimes things can and do wrong at times, but we pride ourselves on rectifying matters and dealing with the guest. I am sorry that we did not appear to do this for you on this occasion. We hope to welcome you back in the future and take this occasion to wish you all the best for the festive season. Kind regards, Angela

"Clean and Comfortable"

5
User 07/12/2021

Large spacious bedrooms. SKS bed very comfortable Very clean bedrooms and public areas Rooms to the front have lovely views of river and castle just make sure there is not a function on as loud music between 9pm and midnight at front of hotel.Staff were all very friendly I was offered another quieter room for my second night but I loved the room and the music was only on till midnight

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, SmyritM. We are glad you have written so many positive points and, on the whole, enjoyed your stay. Our team sincerely appreciates your kind words. I am very sorry that you were disturbed by the noises, and I can only apologise for this inconvenience. I do hope that we can welcome you back again soon. Kind Regards, Angela

"Review"

5
ryandkelley99, Aberdeen, United Kingdom 06/12/2021

Had an execellent stay in Inverness, was a really relaxing and much needed stay, food in the resteraunt was really nice and high quality gym and pool were extremely good and only added to the stay. To top it off staff were kind and attentive :) 10/10 would definitely recommend

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, ryandkelley99. We are glad you have written so many positive points and, on the whole, enjoyed your stay. Our team sincerely appreciates your kind words. It is great to hear you thought so highly of the Palace Hotel. We will look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"Responsive staff"

5
MilwaukeeCol, Milwaukee, Wisconsin 05/12/2021

I stayed at the Palace Hotel in Inverness for 2 nights. This is my experience. The parking is free; I arrived early (11am) on the day of check in, and got a space. People who arrived later than 3pm were out of luck, although the leisure center does allow people to double park. Just go into the leisure center and ask for the car to be moved so you can leave, and they are happy to take care of it. The reception was wonderful each time I interacted with them. Lots of trainees, but they are being trained well. The lobby area is cosy with a great fireplace and wonderful views of the river. The Brasserie and Bar is airy and spacious with a great selection of drinks and food. I ate there once and had a drink once, both times with great service. Speaking of food, I expected the breakfast to be amazing -- the website touts it as such -- but it was a disappointment I think because it was built up so much, the reality just couldn't keep up. It was filling and quick (buffet), but given what I know now, I would've eaten out instead. The rooms are well laid out. I was originally in room 14 which is a really small single, but I expected that. It was still very comfortable and I enjoyed my stay in it. However, that evening there was a party right below my room, and the music was very, very loud. I called reception just to ask if someone could come up to verify the noise level so that when I asked for compensation the next day, they knew to what I was referring. The manager called back and offered to move me to another room in the back building. He was very apologetic for the inconvenience and sent someone up to help me with my luggage. Installed in room 410, I had a great night's sleep with no noise whatsoever. The next morning, they told me that there would be another party that evening (Tis the season for Christmas parties), so I would be staying in room 410 if that was okay. It was. As I listened to the music on Friday evening, I was ready to write a scathing review of them, but the customer service shown by the night manager was such that I am completely satisfied and would 100% stay here again. Oh, and the location is perfect -- couldn't be any better for those of us who like to walk around the city.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, MilwaukeeCol. We are glad you have written so many positive points and, on the whole, enjoyed your stay, however I am very sorry that you were disturbed by the noises, but I am glad that our manager was able to find a room that is more suitable, I am sorry for the inconvenience that this caused. The comfort of our guests is extremely important to us and our management team do our best to find a more comfortable solution. Our entire team are very friendly, professional and would never hesitate to go the extra mile for our guests. We hope to welcome you back in the future and take this occasion to wish you all the best for the festive season. Kind Regards, Angela

"Mix feelings about the hotel"

3
Raquel_144, London, United Kingdom 05/12/2021

We stayed 4 nights at the Best Western Spa Hotel. Checking in was very slow and the gentleman at the reception was not very friendly. They gave us only one card key (?) when normally other hotels they will provide you with two (one each). The room was good, lovely views, very comfortable beds and quiet as requested. However, the room service needs improving. On our first night, we did not have towels, on the second night, our room was not cleaned although we left the sign outside the room. When I went downstairs to complain, no apologise or whatsoever. I have been a chambermaid myself for more than 3 years in London and it is essential to clean the rooms specially during a Pandemic. When I did try to call reception, the phone was not working. The breakfast needs improving! Try to get there by 6 or 7 if you want to eat fresh food. I found a cup and a plate dirty although were placed in our table ready to use. Accidentally I dropped my knife on the floor and it was not replaced or even asked me if I needed a new one. The SPA was nice. The hotel is a 4* hotel for the SPA no for the rest of the facilities as not fridge in the room, not welcome drink or welcome water in the room like other 4 and 5* hotels do. The staff was not friendly. I believe when you are in the tourist industry, you should enjoy the job and be proud. The customer services need improving in order to have good reviews and happy customers. To sum up, attention to details need to be improved.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to post your recent experience with us, Raquel_144. I appreciate all the feedback we receive as it allows us to improve the experience for future guests. I am sorry that on this occasion we were unable to meet your expectations. I would like to apologise for all the inconveniences you have had experienced during your stay. The last thing we want is for any guest to be unhappy. I will certainly pass your feedback on to our management team to look into further and provide further training. On a more positive note, thank you for mentioning your room with lovely views and our leisure facilities, this is really appreciated. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Angela

"Leisure break"

5
paulinecW6863RK, Halkirk, United Kingdom 01/12/2021

We stayed in A lovely room the mattress was very comfortable. It was nice having the two small bottles of wine in the room. The staff were very efficient and friendly . The leisure club and spa were lovely. I would recommend a stay at the Palace. We have stayed previously and the meal in the restaurant when a bus party was there was very good.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your fantastic review, paulinecW6863RK. I'm delighted to hear that you managed to make use of our leisure facilities during your stay. This is the perfect chance to relax during your trip away. What is more, the reviews are always shared amongst the team and they will be delighted you have given them a 5/5. It is great to hear you thought so highly of the hotel and we will look forward to welcome you back in the future and wish you all the best for the festive season. Kind Regards, Angela

"Fantastic"

5
User 30/11/2021

We went here for a few nights what a fantastic experience all staff very friendly and helpful especially the lady in the dining room at breakfast her name is Marlene (sorry if spelt wrong) she went above and beyond from the moment we sat down to us leaving the dining room very friendly with everyone and made are stay feel like we where welcome spa and swimming pool facilities are fantastic massive double bed only down side was not many carparking places but after paying a £20 refundable deposit and a 5 min walk we had a parking g space, water in shower was luke warm but just showered in gym as water was hot all in all a very good trip

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your fantastic review, juliejamiel2021. It's great to hear that you enjoyed so many aspects of your stay! I am so pleased to hear that you were impressed with our leisure facilities and our friendly and helpful team. It's great to hear that Marlene made a fantastic impression to you and that she helped make your stay even better. She'll be delighted to hear your compliments. We look forward to seeing you again in the future and wish you all the best for the festive season. Kind regards, Angela

"Loved our stay"

5
hannah m, Lanark, United Kingdom 22/11/2021

I booked an overnight for me and my husband at the Palace Hotel after my husband pointed out this Hotel when we visited Inverness in June 2021. So five months later we arrived and it was exactly what we hoped for. We arrived slightly early and were welcomed immediately and check in was a breeze. We stayed in room 38 which had fantastic views over the River Ness and the Castle. The room was spotless and bed was very comfortable. Breakfast was delicious, quality produce and plentiful. The reception, breakfast and housekeeping staff were all very friendly . I would certainly return to The Palace Hotel the next time I am visiting Inverness.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to leave us a great review, Hannah M. We are glad you have written positive comments and, on the whole, enjoyed your stay with us again. The reviews are always shared amongst the team and they will be delighted you have given them a 5/5. It is also a pleasure to know that you were able to start your day off right with the great selection on our breakfast selection. We hope to welcome you back in the future and take this occasion to wish you all the best for the festive season. Kind regards, Angela

"Worst stay ever"

1
941shelbyd, London 21/11/2021

The walls and floors are so thin you hear every step and word!! Staff are mostly far too young and have no idea how to deal with people. Dinner booked in restaurant only to be told on arrival there was a function and we could sit in bar to eat!! No apology nothing. To add insult to injury, on checkout payment was rudely demanded despite us paying through booking.com 6 months earlier. Again no apology when payment t was proved!! Then you have the parking. 20 on site spaces and extra spaces further down road i cathedral car park, which you have to pay for and have to wait for refund!!!! Will not be returning and would not recommend at all.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your feedback, 941shelbyd. On behalf of our entire team, I would like to apologise for not exceeding your expectations and for not being able to give you a happy experience in the hotel. The last thing we want is for any guest to be unhappy. We appreciate your feedback and always take any opinion on board, as this is the only way to provide our guests with excellent service and high quality. I am very sorry for the confusion during the dinner reservation. Our team always tries to organise all the bookings and we understand that sometimes things can and do wrong at times, but we pride ourselves on rectifying matters and dealing with the guest. I am sorry that we did not appear to do this for you on this occasion. The car park, I totally understand how frustrating this would have been. Unfortunately parking is limited in Inverness and we do try our best to optimise parking spaces between the onsite car park and the over flow car park. In any case we appreciate all your comments, we assure you that we take them very seriously and I will pass your feedback along to our management team. We are sorry for all the inconveniences you have had experienced during your stay. We wish you all the best for the festive season. Kind regards, Angela

"Our honeymoon"

5
fproudfoot1689, Newcastle upon Tyne, United Kingdom 20/11/2021

As a wedding present family booked us here for two nights for our honeymoon. Easy walking distance from train station and town centre. Lovely staff welcoming us. Our room was large and spacious, modern. Great view from window of the river ness and castle. Staff might of been informed that it was our honeymoon as we had a lovely bottle of prosecco to welcome us which was lovely after our 3 1/2 hour train journey. We had a stay and dinner package booked. We had our meal in the bar which was great as I didn't really want a dinner in the restaurant in a formal setting. The steak I had was amazing, being a chef myself I don't think I could of cooked it better my self. I made sure my compliments were sent to the chef. Food was brilliantly presented. Full cooked and continental breakfast, you can request fresh eggs like poached or boiled. We used the spa which is run separately from the hotel but still connected to the hotel, they provide you with towels. It was very modern with a sauna and jacuzzi which was lovely after a long walk around town in the rain. The whole hotel was just lovely and better than I expected as some people have commented that it looks run down and needs updating which I didn't see any of that as the whole bar, lounge, pool, rooms were all very modern and smart. Can't wait to come back again soon, maybe our 1st anniversary!

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, fproudfoot1689. We are glad you have written so many positive points and, on the whole, enjoyed your stay, especially since this was a very special occasion! I have passed your feedback on to our team and they are happy with your compliments and sincerely appreciates your kind words. We hope you will return for another wonderful experience in the future and wish you all the best for the festive season. Kind regards, Angela

"Lovely Hotel"

5
User 17/11/2021

A great old hotel in an excellent location. Our room overlooked the river and castle. Good service and the breafast and dinnner was very enjoyable. Would def stay here again when in Inverness. Highly Recommended

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear samartin1960, Thank you for the wonderful review of your stay with us! It was truly a delight to receive positive feedback regarding our location, accommodation with amazing river view, service, and more. Our team sincerely appreciates your kind words. We are always pleased to be your second home when you are in the area. We'll look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"Not up to the usual standard"

3
146crissc, York, United Kingdom 16/11/2021

I've used Best Western on a few special occasions: my wedding party and wedding night, part of my honeymoon abroad, a special trip to Italy, a trip to Wales etc. Always great, luxurious. Not on this occasion I'm afraid. (apart from the Leisure centre which was great! ) Firstly not a very friendly welcome - after 8 h journey you expect at least a smile; none available; then me and my friend were sent to a annex building (no 10) to a sort of attic room - definitely not a room for 2 ppl! When opening the toilet door you'd be only able to open it halfway way as no space, and since the door was opening towards the only square of carpet not occupied by the bed, the other person in the room would be forced to sit on the bed. No cupboard/wardrobe and no space to tuck your case. I lived in London and I know how small some rooms can be- but this was ridiculous for a prestigious hotel and outrageous to allocate it to two people. Unfortunately there were a few other things not quite right: you could hear the other doors slamming and loud noises from next door room, there was no water bottle in the room, so we needed to go out at 9pm to get water; the pillows were very cheap and not comfortable. Of course I should also point the good parts: it was clean, great location, great spa, and we were allowed to leave our luggage in the reception on departure day. So all in all, I might be visiting this hotel again if assurance would be given that I'd receive a normal sized room, maybe in the main building. For the hotel : Please don't ever book 2 ppl in rooms so small, you're only doing yourself a disservice!

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to post your recent experience with us, 146crissc. Our entire team are very friendly, professional and would never hesitate to go the extra mile for our guests; therefore we are extremely sorry that we did not meet the standards expected on this occasion. What is more, I am sorry to hear that you were left unimpressed with your room. We do always try our best to find the guests another room if they are unhappy with their original room. Sometimes this is not possible due to being full and not having availability to offer a special upgrade or another room and I can only apologise that this was not possible at your time of stay. I will certainly pass your feedback on to our management team to look into further. On a more positive note, thank you for mentioning our fantastic location, leisure facilities and cleanliness, this is really appreciated. If you are returning to Inverness again, please get in touch and we will try and get you into a different room and hopefully we can look after you better. Kind regards, Angelika Malinowska

"Mr"

1
User 13/11/2021

Pet friendly hotel. Bring your dog on holiday....and leave in the room on its own.....while you go out and get drunk.....and haven't left a contact number for reception in case of emergency......or did reception staff not ask I wonder...... Anyways we the guest left at hotel.....love the noise of your dog barking!!!!! Lovely thanks very much Last time in a pet friendly hotel I'd say

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear AndrewnN8362BP. Thank you for reviewing us and biggest apologies for not having left you with a happy experience. I am very sorry that you were disturbed by the noises. I would like to point out that all our guests are informed that their furry friends cannot be left alone in the room. We are very sorry for this inconvenience. But thank you very much for your feedback and bringing this issue to our attention. Please accept our sincere apologise and rest assured we will be addressing this matter with our management team. Kind Regards, Angelika Malinowska

"Great location and Spa"

3
georgina3, Bristol, England 10/11/2021

First of all, if you want a peaceful night's sleep, don't get allocated to No 10, which is an annex a few doors down from the main hotel. It's noisy, doors slamming all night and people running up and down the stairs throughout the night. We thought the ceiling was going to cave in at one point. It was a night from hell! We asked to be moved the next morning and thank god a lady called Louise gave us a beautiful room in the main building, overlooking the Castle and River Ness. We were then able to enjoy our stay and a better sleeping experience. The dining room at breakfast was like a furnace inside and had to open a window. We also had to turn the radiator off in the room as it was stifling. The recently refurbished Spa was lovely. Nice and clean with friendly staff. It had a good sized pool, hot bubbly jacuzzi with a sauna and steam room. The downside was trying to contact the beauty salon (Sleeping Beauty) within the Spa, to try and get a massage booked but no one ever answered the phone so I gave up. Very poor customer service and lost custom by not having a Receptionist but the Spa treatments were separate from the hotel so I couldn't blame the hotel staff. Great location though but there must be better around.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to leave us a review, georgina3. I am delighted to hear that you managed to make use of our leisure facilities during your stay. This is the perfect chance to relax during your trip away. I am glad that Louise was able to find a room that is more suitable, I am sorry for the inconvenience that this caused. Unfortunately, Sleeping Beauty Spa is a completely separate company than ourselves even though they are located in the hotel. Due to the girls being so busy at the spa, we do always advise to make an appointment in advance to avoid disappointment. You would need to contact Sleeping Beauty directly to make an appointment. I hope you enjoyed the rest of your time in Inverness. Kind regards, Angela

"Avoid! Might look nice but that's about it!"

1
nataliesT7508DO, Kirkham, United Kingdom 09/11/2021

Stayed for 3 nights Friday-Monday with my husband whilst we travelled around the Highlands. As a travel/history blogger I stay in hotels monthly. This has got to be one of the worst I have stayed at. Pros: Nice looking photos Bedroom was a good size Location is nice Swimming pool and Spa ok Cons: Poor communication by email. Rude staff!!! Especially girl with brown curly hair on reception. Full of coach parties (mainly Americans), who get preferential treatment, i.e reserved tables in the bar, use of main restaurant at breakfast. Everyone else has a tiny, cold, back room. Hot Breakfast COLD and not replaced enough to accommodate the number of people dining. Only 1 evening meal menu, even though it shows 2 different on the internet. Poor choice of evening meal. Almost £20 for a bowl of mushrooms and pasta and the garlic bread was missing. Mentioned to waiter and he never came back. £30 for steak that was supposed to be well done! Was still mooing! It was that red inside! Nobody even came and asked if meals ok! Room service non existent, sandwiches only on stale bread! Took till 4pm next day for room service tray to be moved, which had a stale sandwich still on it! £10 for a Mojito which was all ice and leaves and was gone in 3 mouthfuls. Window in room didn't close (205)! Bin men outside window for 20minutes at 6.30 on a Monday morning. Lift was out of use for several hours on Saturday, no help given when my husband has a broken leg and needed to get up 2 floors! Bites all over legs off the bed! Got more and more every night! Car park really small, used for Valet Parking only! Have to park 10minute walk away at a cost of £20 (refundable) for the permit! Not good when you have disabled badges and can't even park near the hotel! No water given on tea/coffee tray! Wine included in the deal was missing, had to goto reception 3 times on Saturday to ask where it was! Definitely not suitable for couples under 60 or families, and expect it to be full of American's (70's) on a tour of Scotland!

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, nataliesT7508DO. On behalf of our entire team, I would like to apologise for not exceeding your expectations and for not being able to give you a happy experience in the hotel. The last thing we want is for any guest to be unhappy. Our entire team are very friendly, professional and would never hesitate to go the extra mile for our guests; therefore we are extremely sorry that we did not meet the standards expected on this occasion. What is more, I am very upset to hear about your experience in the restaurant during meal, this is disappointing to hear as we always take pride in our service and quality. I will definitely raise this with the Food and Beverage manager to discuss with their team. Also, I am very sorry that during your visit, we had a problem with our lift. I can only apologise for this inconvenience. Unfortunately parking is limited in Inverness and we do try our best to optimise parking spaces between the onsite car park and the over flow car park. Our team always tries to organise all reservations and take care of every guest in our hotel. We understand that sometimes things can and do wrong at times, but we pride ourselves on rectifying matters and dealing with the guest. It is a shame that we there not informed at the time, as I am sure my team would do their best to fix the issues you had. On a more positive note, thank you for mentioning the good size of your bedroom, our beautiful location and leisure facilities, this is really appreciated. Once again please accept my apologies for not meeting your expectations. We are sorry for all the inconveniences you have had experienced during your stay. Kind Regards, Angelika

"Highly recommended"

5
57Andrea1957, Elgin, United Kingdom 08/11/2021

We popped by for coffee but ended up having lunch which was well presented, tasty and plentiful. We were looked after by Johanna who was very helpful, polite and friendly. I must admit the hotel is stunning. A lovely ambience and tastefully decorated and ... it's a perfect location overlooking the river. It's so welcoming, you just want to sit there longer .... hopefully we get to stay there one day....

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to leave us a lovely review, 57Andrea1957. We are pleased you enjoyed our food and service. It's great to hear that Joanna made such a good impression. She'll be delighted to hear your compliments. We hope you will come back and see us again soon. Kindest Regards, Angela

"Leisure"

3
paulmurray632, Galashiels, United Kingdom 08/11/2021

Overall the hotel staff are very pleasant and friendly and the location is excellent in the city centre but you don't here any late night noise. The only thing I would say is the whole hotel would benefit from a good redecoration paint wise.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to leave us a review, paulmurray632. It's great to hear that you enjoyed so many aspects of your stay. In any case we appreciate all your comments, we assure you that we take them very seriously and we will work on them. I hope that you enjoyed your time in Inverness and that we can welcome you back again in future. Kind regards, Angela

"A well run hotel"

5
Edward W, Wiltshire 06/11/2021

I would recommend this hotel all who want a good place to stay in Inverness. The staff, service and food are excellent, the Spa facilities are a great place to relax after a day out walking or just strolling around the city

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Edward W, Thank you so much for taking the time to review your stay at our hotel. Our hotel aims to provide a memorable experience and we are delighted that we were able to meet your expectations. Your kind mention of our team's quality service is especially appreciated and helps us to maintain the high standards we set ourselves. We hope to welcome you back in the future. Kindest Regards, Angela

"Palace Hotel & Spa - not quite…"

2
VFR123X, Newcastle upon Tyne, United Kingdom 03/11/2021

Okay, good stuff first: Quality of food, both evening meal in restaurant and breakfast was very nice. The steam room in the leisure club was perfect, great temperature and nice environment. The wi-fi was fast, free and worked well. Right, a few bad points: It's easy to drive right past the hotel at night, very little signage. There was no parking available at all, i found a spot about a 5-minute walk away, thankfully wasn't raining, but I have to leave before 10am - so couldn't do my Teams meeting in my room. My room (511) was in an adjacent building on the 2nd floor, thankfully I am fit & able! The room itself was tiny, far too small. You can't even open the en-suite door fully because the ‘desk' (although barely big enough for my laptop) is in the way! (See photo) The bed was uncomfortable, felt very old and i had to put a towel as a doorstop to block out the light coming through the enormous gap between floor & door. The ‘gym' is frustratingly typical of hotels saying they have a gym, but not investing anything into it. There is a very limited range of equipment, most of it badly needing replacing eg. One of the exercise bikes doesn't allow you to change resistance, been like it for years apparently! And the weights machine is bordering on dangerous - rusty, squeaky and bare metal handles for doing pull-ups??? Just because you have a gift shop and a treatment room, i think it is misleading to call it a ‘spa'. And although the food in the reataurant was nice, i was charged 70p for my first pint of soda water, then £2.50 for my second. I raised this with the waitress whom said her colleague had made a mistake and that it should be £2.50. That is ridiculous, charging £2.50 for soda water. I inderstans the pressures hotels are under just now, but this place needs is in dire need of modernising. Not suitable really for business travellers.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your feedback, VFR123X. I am pleased to hear that you liked the meal you had with us, I will pass your compliments to the Kitchen Team. Also, I am delighted to hear that you managed to make use of our leisure facilities during your stay. This is the perfect chance to relax during your trip away. The car park, I totally understand how frustrating this would have been. We are sorry that you found our parking difficult. We are looking at ways to improve this to make it easier for all our visitors. In any case we appreciate all your comments, we assure you that we take them very seriously and we will work on them. I will certainly pass your feedback on to our management team to look into further. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Angela

"The Brasserie is ideal for lunch."

4
User 02/11/2021

I cannot find anywhere to review the Brasserie which is a shame because it's very good. Passed the Palace Hotel in pouring rain so went in for some comfort eating - brie and cranberry toasties and a glass of wine, all very good. Pleasant staff. Worth a visit.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, peterjG1266FG. We are pleased to hear that the Hotel met your expectations, and you enjoyed brie and cranberry toasties and a glass of wine. I hope that we can welcome you back again in future. Kind regards, Angela

"Disappointing hotel with some plus points"

3
Moville047, Buckinghamshire 30/10/2021

This is not the first hotel we have stayed in under the Best Western ‘flag' but it was the most disappointing. There were definite plus points: our room was large and comfortable but with the pokiest bathroom imaginable. Housekeeping was slapdash, to say the least and this was a comment made by others on our trip. There were no water glasses and when the room was serviced during our stay we were left without towels or toilet paper. True this was quickly remedied with a phone call but shouldn't have happened in the first place. The hotel advertises that rooms are equipped with an iron and ironing board,not something we normally need on a holiday but we had been travelling around for some days and arrived with a suitcase of badly crumpled clothes. There was no sign of either in our room and when I went down to Reception to enquire I was told ‘You've got an iron'. I pointed out that the room had neither iron nor board and was told that they would be sent up but they never arrived, and frankly as the attitude at Reception was laissez-faire (even during check-in) I couldn't be bothered to follow it up. When we first arrived we stood at the Reception desk for some minutes, totally ignored, until one girl finally chose to acknowledge us with a ‘You all right there?'. Not the warmest welcome in Scotland and not very professional. It left us feeling that staff training needed to be improved. We didn't dine at the hotel – in fact we had been there three days before we discovered that dinners were served in the restaurant as there were no menus in Reception and no indication that there was even the possibility - but we had breakfast there in a very uncharismatic dining room with tables far too close together, although to be fair around the hotel there were plenty of hand sanitisers and notices regarding mask wearing. Breakfast was adequate and there was plenty of choice at the continental buffet tables although food under foil on the hot table looked a little dried and unappetising. We had tea and one lunch in the Brasserie, which is a pleasant room. The swimming pool and spa looked good although we didn't have time for it, and we were lucky to get the last spot in the car park. This is a hotel with an excellent location and should be far better than it is.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your feedback, Moville047. I appreciate all the feedback we receive as it allows us to improve the experience for future guests. I am sorry that on this occasion we were unable to meet your expectations. I would like to apologise for all the inconveniences you have had experienced during your stay. I will certainly pass your feedback to the relevant management departments to look into further and provide further training. Once again please accept my apologies for not meeting your expectations. We are sorry for all the inconveniences you have had experienced during your stay. Kind Regards, Angelika

"Afternoon tea"

1
User 30/10/2021

One of our party was dairy intolerant, but was vomiting about 3 hours after eating there: we pre-ordered dairy free. Cause difficult to prove, but the reaction of hotel staff was disappointing. Beware.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Cruiser30469634294, Thank you so much for taking the time to write your review. I am sorry to hear about the situation that happened. I would welcome the opportunity of discussing your experience in more detail with you, if you could send me an email to palace@miltonhotels.com I do hope to have the pleasure of hearing from you. Kind Regards, Angelika Malinowska

"Lovely stay"

5
Mounia J, Doha, Qatar 28/10/2021

I had a chance to stay in this property for 2 weeks. I was very impressed with a great lady called * Marlene* she was working at the breakfast restaurant. She was with great attitude and hospitality. A women made me and my team feels home. Approachable, chatty, lovely lady,friendly, cared about all as mother. The hotel location is just great in midtown, lot of restaurants around from different cuisine. Tesco /primark just at the corner. The hotel view is on castle and beautiful river, nice side walk to the park. Rooms are clean and comfortable, cleaning was up to Standard, the hotel arranged for music band at night in the lobby. Quiet and calm place. Thank you to all the team (Reception/housekeeping)

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Mounia J. We are glad you have written so many positive points and, on the whole, enjoyed your stay. It's great to hear that Marlene made a fantastic impression to you & that she helped make your stay even better. I will certainly pass your compliments to her, I am sure she will be delighted to hear your compliments. We are always pleased to be your second home when you are in the area. We'll look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"Great Stay"

5
Robert B, Royston, United Kingdom 22/10/2021

We had a two night stay at this fabulous hotel. The location is perfect for sightseeing and dining out too. The gym and pool were great and my wife loved the treatment she had at the Spa. Excellent food and drinks and superb service. Only one point for improvement would be a table for the kettle and tea etc. in our room.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Robert B. We are glad you have written so many positive points and, on the whole, enjoyed your stay. Our team sincerely appreciates your kind words. What is more, We are delighted to hear that you managed to make use of our leisure facilities during your stay. This is the perfect chance to relax during your trip away. We'll look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"Decent location for trip"

4
User 21/10/2021

Friendly staff and a clean, warm room. Very close to the centre which allowed for easy meals in the evenings. Spa facility is clean and modern, very good sauna and steam room. Bar prices quite high however and did not feel the need to pay them with so many decent option on you doorstep(a very nice cocktail bar 50 yards away)

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you very much for your fantastic review, Vacation579725 I am so happy to hear that you enjoyed your time with us. I'm delighted to hear that you managed to make use of our leisure facilities during your stay. This is the perfect chance to relax during your trip away. Also, our team sincerely appreciates your kind words. I hope that you enjoyed your time in Inverness and that we can welcome you back again in future. Kind regards, Angela

"Best Best Western Break"

5
User 20/10/2021

Staying here to use BW Rewards points. Blow away by Hotel. Fantastic view iver the river, close to town and the great eateries in the town. Lovely room with big bed. Nice spa and pool. Recently decorated and modern bar and brasserie. Traditional Scottish breakfast. Pleasant, polite helpful staff. I've stayed in a few Best Westerns and this is the best by far.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, MENNIEGORD. We are pleased to hear that the Palace hotel met your expectations. Our team sincerely appreciates your kind words. I hope that you enjoyed your time in Inverness and that we can welcome you back again in future. Kind regards, Angela

"A trip to the city"

4
r0semarybarker, Oxford, United Kingdom 16/10/2021

Never stayed in Inverness before. This hotel has a good aspect, but beware some of the rooms are not in the main hotel, necessitating a walk possibly in inclement weather to get to your room. Cannot comment on meals, except breakfast could be a little pot luck with some item availability

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your feedback,r0semarybarker. We are happy to hear that you found a good aspects of your stay. It is fantastic to hear that you were so impressed with our location and cleanliness. I hope that we can welcome you back again on your next visit to Inverness. Kind regards, Angela

"Beautiful hotel, great service"

5
193ally, Inverness, United Kingdom 14/10/2021

Beautiful hotel tastefully decorated and modernised, in the centre of Inverness with great views over the river. The hotel boasts a swimming pool which I loved using. The breakfast was fabulous and the service I received all weekend was impeccable.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you very much for your great review, 193ally. I am so happy to hear that you enjoyed your time with us. It's great that you were pleased with the breakfast selection and our leisure facilities and our location, we're very lucky to be in such a wonderful place. I hope that you enjoyed your time in Inverness and that we can welcome you back again in future. Kind regards, Angela

"Comfortable, friendly service and great location"

4
GerryK158, Cambridge, United Kingdom 08/10/2021

My room was comfortable and quiet. The location is ideal as it is very central and on the River Ness. There are lovely walks close by. I ate in the restaurant 3 days out of the 4 I was staying and the food was very good, however the service was a bit 'disjointed' with delays between courses and long delays before drinks arriving. The staff were very polite. I also used the spa and pool facilities while staying and they were excellent. Very clean with a big pool, sauna and steam room.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, GerryK158. We are glad you have written so many positive points and, on the whole, enjoyed your stay. Our team sincerely appreciates your kind words. We'll look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"Monumental waste of money"

1
User 08/10/2021

We paid a great deal of money for a room overlooking the trash pick up. The room was small but at least it was clean. There were NO glasses provided, no refrigerator, no ice machine or even an ice bucket. The wi-fi service was terrible. The parking was a joke-basically just a few spaces in a very tiny lot. We were extremely disappointed and would never go there again.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your feedback, H7562HVnancyb On behalf of our entire team, I would like to apologise for not exceeding your expectations and for not being able to give you a happy experience in the hotel. The last thing we want is for any guest to be unhappy. Unfortunately, our car park does have limited spaces, so this is why we offer valet parking or on-street parking beside the hotel. Where possible we direct guests to the closest possible area beside the hotel for ease, so I apologise that you were not able to get closer. What is more, I am sorry to hear that you were left unimpressed with your room. We do always try our best to find the guests another room if they are unhappy with their original room. Sometimes this is not possible due to being full and not having availability to offer a special upgrade or another room and I can only apologise that this was not possible at your time of stay. Once again please accept my apologies for not meeting your expectations. We are sorry for all the inconveniences you have had experienced during your stay. Kind Regards, Angelika

"Welcoming, friendly service with great views "

5
A8573PBmarkp, Ipswich, United Kingdom 05/10/2021

The Palace Hotel is refunished to a very good standard. The Bistro Bar is a great place to chill out. The menu for Bistro and Restaurant is the same offering a good selection to choose from. We enjoyed the food we ordered. Breakfasts were also good both cooked and continental. There is a lovely pool and Spa, though we didn't use them. Book in advance for the spa to avoid disappointment. The room was big and there was a large flat screen TV and spacious bathroom. The staff were excellent, everyone was friendly and helpful. Majik and Marlene deserve a special mention for their friendliness. Majik especially for talking us into the hotel car park on arrival due to a marathon being held in the city. Definitely a hotel to book into.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear A8573PBmarkp, Thank you for posting such positive feedback about your experience at Palace Hotel. Thank you for your kind comments. I will be sure to let our team members know how much of an impact they made on your experience. We are always pleased to be your second home when you are in the area. We look forward to welcoming you back. Kindest Regards, Angela

"Not as expected"

3
Scottishhen16, Stirling, United Kingdom 05/10/2021

Friendly efficient staff at check-in but very disappointed to have paid over £300/night to stay in a room overlooking the back of the kitchen which was noisy and with smell of food due to extractor flue. Very poor sound-proofing between rooms and a lot of door banging to be heard. Beds very comfy and room very clean. Restaurant was canteen-like and food mediocre. Appalled at lack of social distancing between tables. At breakfast the adjoining table felt similarly and asked to be moved. Dined in the lounge area on our second night and service was dreadfully slow. Staff were doing their best but perhaps inexperienced and not enough of them. Didn't get the chance to use the pool but it looked lovely. Hotel is in a beautiful location and very central.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Scottishhen16. We are pleased to hear that you were impressed with comfy beds and our location, however I am very upset to hear about your experience in the restaurant, this is disappointing to hear as we always take pride in our service and quality. I will definitely raise this with the Food and Beverage manager and Head chef to to look at it and discuss with their team. I hope that you enjoyed your time in Inverness. Kind regards, Angela

"A good hotel in a great location with lovely rooms"

5
Dilly4472, Spilsby, United Kingdom 04/10/2021

A very good hotel where everything was high quality and generally excellent standards were maintained, though staff we encountered on reception varied considerably from friendly/helpful/efficient to disinterested/ inept. Our room was huge, stylish, modern, and well-furnished, with a lovely ensuite too (though a bit of an omission not to include a place for shower gel etc in the shower). Being at the end of a corridor on the top floor it was very quiet. We both slept soundly on a very comfortable bed. The dining in the brassiere was great (a relaxed informal environment) however on both occasions we ate here the service was very haphazard and disorganised, and we noted other guests having similar problems. Buffet breakfast was very good. Wifi was excellent. Overall we enjoyed our stay here in a very convenient location.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Dilly4472. We are glad you have written so many positive points and, on the whole, enjoyed your stay. Our team sincerely appreciates your kind words. We are always pleased to be your second home when you are in the area. We'll look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"Ok but receptionist needs attention!"

3
Daniel F, Poole, United Kingdom 30/09/2021

The receptionist when we arrived didn't know what day it was! He sent us to the wrong lift and the wrong part of the hotel. Not the best start! Complained and got changed rooms as the room they had given us looked out over the kitchen fat extractor and smelt of chip pan fat. We moved rooms and it was better. Drinks in the bar were good because they didn't charge us. (Should have had more!) The gym was good. Nice and clean and well equipped. Breakfast was ok. Nothing to rave about.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to leave us a review, Daniel F. I am delighted to hear that you managed to make use of our leisure facilities during your stay. What is more, Thank you so much for all comments, I will certainly pass your feedback on to our management team to look into further and provide further training. We also appreciate your honesty in what you have not enjoyed and we will try and tweak areas for future guests based on your comments. I hope that you enjoyed your time in Inverness. Kindest Regards, Angelika Malinowska

"Excellent Base for First Visit to Inverness"

4
OldiePlymouth_UK, Alnwick, United Kingdom 30/09/2021

We stayed here for three nights as part of a Great Rail Journeys Highland tour, and were very impressed. We found the riverside location ideal for walks and city centre exploration. We thought the public rooms very warm and welcoming with ample comfortable seating away from the frequent hurly-burly of Reception. Our room was clean, spacious and well appointed (as we only used it to sleep and change clothes, it mattered not that it had no view). We enjoyed the lively dining room - even at breakfast - and its attractive menus. Service was occasionally a little random, but the hotel staff as a whole seemed to cope well with a constant stream of medium-sized parties arriving and departing. We liked Inverness, and a return visit will see us heading for this place.

"Pleasant Stay"

4
705pennyw, United Kingdom 29/09/2021

The hotel is by the banks of the River Ness with views over to Inverness Castle. The room we had was large and very clean. Two very comfortable armchairs set by the window to make the most of the view. We had a good nights sleep on a comfortable bed. We ate in the restaurant and were disappointed with the food which cost £100 with wine. The atmosphere is a little like a school dining room, very busy and noisy. It seems this hotel is used by coach parties. Breakfast in the morning was buffet style but they will cook some items to order. The dining room was a lot quieter in the morning. The staff were all very friendly and amenable. Perhaps a little more hand sanitiser would be good.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, 705pennyw. We are glad you have written so many positive points and, on the whole, enjoyed your stay. Our team sincerely appreciates your kind words. However I am very upset to hear about your experience in the restaurant during dinner, this is disappointing to hear as we always take pride in our quality. I will definitely raise this with the Food and Beverage manager and Head Chef to look at it. I hope that you enjoyed your time in Inverness. Kind regards, Angela

"Very helpful staff but overheated room and restaurant like canteen"

3
User 23/09/2021

The hotel is in a great location, brasserie was good and staff were very attentive and helpful despite being busy. Bed was very large and comfortable. However Room was too hot and could not easily be cooled down (room 35) - a fan had to be used all the time and it was 13C outside. The restaurant is more like a canteen and breakfast was best skipped - lots of tour groups at the hotel so it suited them more than couples.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your feedback, Mwarrendeburca. It is fantastic to hear that you were so impressed with the helpful team. Everyone will be delighted to read your compliments. However, I am very upset to hear about your experience in the restaurant during breakfast, this is disappointing to hear as we always take pride in quality. I will definitely raise this with the Food and Beverage manager to look into further . What is more, Apologies that you found the room rather hot, we do have a few mobile air conditioning units that we can put into rooms on request. I hope that you enjoyed your visit to Inverness. Kind regards, Angela

"The Garage"

2
User 21/09/2021

Our room was outside of the main building in a converted garage for just under 200GBP a night forget it. Internet doesn't work Spider and cobwebs in our room Shower room with no ventilation or window to even open room feels damp door to get into our room looked like it had been damaged many times and botched repairs

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Mr Stanley, Thank you for taking the time to write your review. Once again please accept my apologies for not meeting your expectations. We take all feedback very seriously and where possible introduce corrective methods as soon as possible. I am sorry to hear that you were left unimpressed with your room. We do always try our best to find the guests another room if they are unhappy with their original room. Sometimes this is not possible due to being full and not having availability to offer a special upgrade or another room and I can only apologise that this was not possible at your time of stay. Also, I can only apologise that we were experiencing WiFi issues at the time of your stay. We are working on improving the Internet throughout the whole hotel. I have passed your feedback on to our management team to look into further. We are sorry for all the inconveniences you have had experienced during your stay. Kindest Regards, Angelika Malinowska

"Convenient and Classy Inverness Option"

5
SCINDYFAN, Greenville, South Carolina 20/09/2021

We spent two nights at at the Best Western Palace Hotel and Spa Inverness. The room was beautifully appointed. Our oversized room overlooked the Ness River, and we really enjoyed the sitting area by the picture windows, which delightfully opened for fresh air. The bathroom was a double sink setting with a 5 foot tub/shower. Everything was very clean and the towels were spotless. Breakfast was an ample selection of all food categories and tasty. The staff did a good job cleaning tables and spacing guests out as well. I would stay there again in the future and recommend it to anyone.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, SCINDYFAN. We are glad you have written so many positive points and, on the whole, enjoyed your stay. Our team sincerely appreciates your kind words. It is great to hear you thought so highly of the Palace Hotel. We will look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"Long weekend"

5
5shoesscotland, Aberdeen, United Kingdom 18/09/2021

Arrived at hotel early and got a parking space that was great as they did fill up . We had checked in on line so that was quick and easy . The room was really spacious and well decorated. The breakfast was really good . The hotel was close to town centre so ideal . The pool was heated and was a treat to swim in . Couldn't find fault with our mini break

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you very much for your great review, 5shoesscotland. I am so happy to hear that you enjoyed your time with us. It's great that you were pleased with the breakfast selection and our leisure facilities and our location, we're very lucky to be in such a wonderful place. I hope that you enjoyed your time in Inverness and that we can welcome you back again in future. Kind regards, Angela

"An absolute Delight. Felt so refreshed after a good nights sleep"

5
9heeh, Glasgow, United Kingdom 15/09/2021

After getting a refund from a horrible hotel next door to the Best Western l approached the lady at reception and explained the situation and eve though she had a bus tour in she could not have been more helpfull. She did explain that the Best Western was busy but she still managed to fit me and my wife in for a two night stay. She then called a very lovely and caring hotel assistant came and got my luggage from the adjoining hotel and took me up to the very fresh and clean room . Back at the reception the lady very explained how and where to park my vehicle , explained the Spa and breakfast procedure . I have got to say from being so angry with the hotel next door to dealing with Best Western and the staff it was a real night and day experience. The Best Western staff were very polite in every department , reception area was spotless as was the room we stayed in.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review,9heeh. We are glad you have written so many positive points and, on the whole, enjoyed your stay. I will pass your feedback to the whole team who helped make your stay so enjoyable. We will look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"Lovely hotel"

5
aud474, scotland 13/09/2021

Great location lovely room ..although a bit to warm for me ....and staff were really friendly. Loved the spa experience and 2 minute walk over bridge into town to the pubs. Lovely meal in restaurant at night. Only negative was breakfast would have been perfect if it was hot. It was buffet cooked breakfast ...just need to find way to keep it hotter...and a plus is they do beans !!

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for the wonderful review of your stay with us,Aud474! It was truly a delight to receive positive feedback regarding our room, Leisure Centre and location. We aim to provide a high level of personal service and ensure that every guest has a comfortable experience, and this will inspire us to keep up the good work! What is more, I have shared your comments with our food and beverage manager to look into. We hope you will return for another great stay in the future. Kindest Regards, Angela

"Stunning break in Inverness"

5
Helen W, Bedfordshire, United Kingdom 11/09/2021

Had a wonderful break in and around Inverness. Palace Hotel & Spa is a beautiful hotel. Gorgeous new decor, excellent service right in the centre of Inverness. Food is amazing. Beautiful river view room really made our trip lovely from the start.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Helen W. We are glad you have written so many positive points and, on the whole, enjoyed your stay. Our team sincerely appreciates your kind words. It is great to hear you thought so highly of the Palace Hotel. We will look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"Great location but put in a room with a leak"

2
User 03/09/2021

This hotel has a great location and the public areas and pool are great but we were put in a room where every time the person above is used the shower it leaked over our toilet. The first time the staff suggested it would be a one-off because the people above had let the taps running. Pretty convinced they weren't telling the truth as the same happened in the morning after upstairs ran it's shower. The ceiling showed evidence of regular leaks. We asked for a reduction in check-out but the receptionist said they did not have the authority to give one. Really I think we should have been given the option to move.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write your review, S2916KEgeorgeo. I am pleased to hear that you enjoyed the hotel's central location and public areas. However, on behalf of our entire team, I would like to apologise for not exceeding your expectations regarding your room. We do always try our best to find our guests another room if they are unhappy. Sometimes this is not possible due to the number of people staying at this specific time. I can only apologise that this was not possible at your time of stay. I hope you enjoyed your time in Inverness. Kind regards, Maegan

"Nightmare-worst place ever"

1
Tara_P1993, London, United Kingdom 01/09/2021

Terrible rooms We (2 adults and 2 children) booked the hotel for 5 nights including the bank holiday weekend. We travelled from London. We were shocked to see the family room given to us @ £249/ night. The size of the toilet was similar to the ones in aeroplanes. The radiator is right next to the toilet my husband burnt his leg touching it. There were no wardrobes. The was a skeleton of wardrobe where tea making items were placed. This appeared as a health and safety hazard. Parts of the wood frame were exposed with the hazard of wooden splinters. There were no bed side cupboards/ lamps. No lifts in the building When we expressed our dissatisfaction of the room ( we were moved to another building away from the main hotel) we were advised to find another accommodation. I explained it was extremely difficult to find a place on a bank holiday weekend. The general manager mentioned he might be able to offer us a different room in the main building on the following day with a larger bathroom (the rest would be similar to the room we already had). I called Best Western and I got the same message to find another hotel as this was full. we spoke to few staff members and all of them acknowledged all the problems in the room and apologised for them. I was so shocked that they gave us a room so unsuitable for a family knowingly and charged £249. Fortunately we managed to find lovely accommodation and moved out on the following day. We lost 1 day of our holiday due to this horrible hotel!

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write your review, Tara_P1993. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry to hear that you were left unimpressed with your room. We do always try our best to find our guests another room if they are unhappy. Sometimes this is not possible due to the number of people staying at this specific time. I can only apologise that this was not possible at your time of stay. I hope you enjoyed the rest of your holiday. Kind regards, Maegan

"Great place to stay "

5
User 29/08/2021

We booked a classic double and we were very happy with our room. The breakfast was very nice although do note that some guests (from England) do not take Covid seriously and don't wear their masks but the staff did everything they could to ensure the measures are taken. Note that at breakfast the tables don't have sanitisers but some can be found in other areas of the hotel. The rooms were very clean and nice although do note they don't have a mini fridge. Parking can easily be found around the area is you don't manage to get one of the hotel's spaces.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write your review, Silyaunproblem. I am so glad to hear that you were happy with you room and that you enjoyed the breakfast in the restaurant. However, I apologise that you were unhappy with the Covid-19 measures at breakfast. The restrictions have been eased but please know that the health and safety of our guests remain paramount and I will pass your comments along to our Food and Beverage manager. I hope you enjoyed your stay in Inverness. Kind regards, Maegan

"Family stay"

1
navin_peiris, London, United Kingdom 27/08/2021

The hotel looks nice from the outside, located ideally next to River Ness and close to town centre amenities with parking despite the city centre location. The breakfast was nice, plenty of space to accommodate and staff were helpful. However the room we were given as a family room was substantially less than ideal. The room had a decent floor area, however it had no proper wardrobe to store clothing for a family of 4 for a lengthy stay. The kettle and coffee making items were located on a shelf directly beneath where the cloths are hung, which was not safe. The bathroom was the biggest shortcoming as it was very small where there is no space to get changed. There is a radiator next to the toilet and one could burn your legs if close to it while sitting on the toilet! For a family room the sink was one for a toilet cubicle. The shower cubicle although had space (about 1.2m tray) had a hanging soap tray that slides with the sliding shower door and hits your face if not careful!! The space is still an issue getting out of the shower and there is no cloth hook on the door or on the wall. There was only one bedside table for two double beds!! Although the room was of high ceiling had a nice chandelier, it lacked the needed facilities for a comfortable stay. Best check which room you will get before booking otherwise it will be very disappointing on arrival. It had a very good pool, gym and sitting areas.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write your review, navin_peiris. I am so pleased to hear that you were impressed with the hotels central location and our leisure facilities. I am also happy to hear you enjoyed the food and found the team helpful. However, I am so sorry to hear that you were left unimpressed with your room. We do always try our best to find our guests another room if they are unhappy. Sometimes this is not possible due to the number of people staying at this specific time. I can only apologise that this was not possible at your time of stay. I hope you enjoyed your stay in Inverness. Kind regards, Maegan

"Excellent experience"

5
612paulw012018, Aberdeen, United Kingdom 23/08/2021

I had asked them to carry out a few things before my arrival ie, flowers and sweets alone with a drink as it was all a surprise for my partner, everything was completely perfect and beyond what I expected, I also booked my part into the spa for a full body massage and she was utterly delighted with the experience, we had such a lovely stay that if we are staying in a hotel in the future it will be this on,

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write such lovely feedback, Paul! I am delighted to hear that you were so happy with the extras in the room and that the team did such a good job. I will certainly let them know that you were pleased as I know they will be glad to hear it. I am also so happy to know that you enjoyed our leisure facilities and that you plan on coming back in the future. We hope to see you very soon!! Kind regards, Maegan

"Slightly disappointing"

3
henryhtapper, London, United Kingdom 21/08/2021

We got here and were immediately isolated to our room for our full stay (despite having negative PCRs). What little we saw of the hotel was ok and reception and staff were very helpful , but we didn't get any value from the pool or any facilities and the food brought to our room was cold , missing star agreements and getting the dishes ordered wrong. It is horrible to be sent to your room for two days and this hotel did not make it any easier. I expect it would be better for those who could use the pool and common spaces but we can only go on our experience which was pretty horrid. To sum things up, the duty manager told us that we were being isolated to protect other guests. When you have had a series of negative tests, Covid earlier in the year and have been double jabbed, this came as a blow. Not the way you want to finish your holiday!

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Mr Henry Tapper. On behalf of our entire team, I would like to apologies for not having left you with a happy experience. I understand completely how frustrated, disappointed and annoyed you must feel but our hotel and the whole team are very protective of your safety as well as our guests and that is why we had to take the appropriate safety precautions. Trying to follow government guidelines has proven to have its challenges, but we have to follow them. Furthermore, the hotel takes advice from the tour group manager, NHS Scotland and the Scottish Government, including protective measures. On a more positive note, thank you for mentioning our helpful team, this is really appreciated. Once again, I would like to apologise for all the inconveniences you have had experienced during your stay. Kindest Regards, Angela

"1st class stay"

5
mills30403, Glasgow, United Kingdom 20/08/2021

Weekend away for my wife's 50th birthday. She loved every minute of it. Hotel and Staff were brilliant. We'll definitely be back soon. Inverness was a perfect base for visiting Dornoch and Golspie and Dunrobin Castle.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to leave us a nice review, mills30403. I am happy to hear that you enjoyed your stay for your wife's 50th birthday trip. I am delighted to hear that you had a brilliant stay with us and you found the team friendly. I will pass your feedback to the whole team who helped make your stay so enjoyable. We hope you will return for another wonderful experience in the future. Best regards, Angela

"Room was damp and no Parking spaces."

2
User 20/08/2021

The hotel didn't meet our expectations, it is in a nice location. But Parking at the hotel is limited with alternative parking a 10 minute walk, which isn't great with luggage. The room had Damp on the ceiling. The room only had a shower over the bath, which one of the guests wasn't able to use due to disability. The property has a lot of character and is generally nice. Check in took 20 mins and there was quite a queue. Check out was much the same.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear George T, On behalf of our entire team, I would like to apologise for not exceeding your expectations and for not being able to give you a happy experience in the hotel. The last thing we want is for any guest to be unhappy. I will relay this to the General Manager to be looked into. I can appreciate that you would be disappointed by this and I can only apologise. The car park, I totally understand how frustrating this would have been. We are sorry that you found our parking difficult. We are looking at ways to improve this to make it easier for all our visitors and our entire team are very friendly, helpful and would never hesitate to go the extra mile for our guests as well as helping with luggage before you find a parking space. Once again please accept my apologies for not meeting your expectations. We are sorry for all the inconveniences you have had experienced during your stay. Kind Regards, Angelika

"Disappointing stay"

3
116charlottef, Nanjing, China 20/08/2021

Pool and spa facilities are good. The soundproofing of the rooms is terrible, you can hear everything next door and in the corridor. The squeaking floorboards ensure you don't get a good nights sleep when the guests above get up! For the price I expect a decent nights sleep.... The room is nice but no “extras” you would expect from a 4 star hotel, not even a complementary bottle of water.... the breakfast is buffet and feels very “canteen” rather than 4*. I would not book here again.

"Staycation beside the River Ness"

4
User 12/08/2021

Staycation beside the river Ness best located hotel great food ambience helpful staff highly recommended .Allowing for easy walk around centre of town good restaurants historic buildings and Inverness hot spots

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you very much for your great review, Fearless304364! We are glad you have written so many positive points and, on the whole, enjoyed your stay. It is great to hear you thought so highly of the hotel and we will look forward to welcome you back in the future. Kind Regards, Angela

"Would not recommend"

1
Lundi1704, London, United Kingdom 07/08/2021

Stayed one night I would not recommend for the money lets start with the positives It has friendly staff through out no complaints there However I would not recommend we stayed in a room that had the lock on the door looking like it had been broken by force assuming at some point they couldn't enter the room and forced it open but they couldn't be bothered to fix it. The rooms have very thin walls we could hear the people in the room upstairs walking thank god they went to bed at 11pm but were up again at 6am so if you are looking for a good rest would not recommend. The food was just terrible terrible wouldn't even bother better off going to a local chip shop. I josh would not recommend it but ok for one night just to put your head down

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Lundi1704. On behalf of our entire team, I would like to apologise for not exceeding your expectations and for not being able to give you a happy experience in the hotel. We are very sorry for the problems with the lock. As soon as we were informed about the issue, our team worked hard to fix it, but we would like to take this opportunity to express our apologies for any inconvenience that this caused. What is more, I am very upset to hear about your experience in the restaurant , this is disappointing to hear as we always take pride in our service and quality. I will definitely raise this with the Food and Beverage manager to discuss with their team. On a more positive note, thank you for mentioning our friendly team, this is really appreciated. Once again please accept my apologies for not meeting your expectations. Kind Regards, Angelika

"VERY RUDE"

1
Navamany L, Inverness, United Kingdom 07/08/2021

Walked in to make an appointment for manicure. Staff member was on the phone and continued to be on the phone for a further five minutes on what sounded like a personal call. I made it known to her that I wanted to.make an appointment. Two other ladies behind me also left. Even if it wasn't a personal call she should have acknowledged the customers. I would not recommend thos salon at all as first impressions do count

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Navamany L, Thank you for taking the time to leave us a review. I am sorry to hear about the situation that happened. I understand your frustration and I believe the beautician acknowledged you and there was a miscommunication and I sincerely apologise for any inconvenience. I will certainly pass on your feedback directly to Sleeping Beauty Salon to investigate further. Kind Regards, Angela

"Great stay, fabulous room and friendly staff"

5
Elliemay75, Amesbury, United Kingdom 29/07/2021

We had an amazing room for our 25th wedding anniversary overlooking the river, which we were gifted as an upgrade, but would've been happy to pay as this room was exceptional. The spa was a great addition and we enjoyed a swim and the steam room. The hotel was really classy and staff were friendly. We enjoyed breakfast in our room before checkout. All in all a great stay and thanks for being so accommodating.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for the wonderful review of your stay with us, Elliemay75! It was truly a delight to receive positive feedback regarding our accommodation, Leisure Centre and breakfast selection. We aim to provide a high level of personal service and ensure that every guest has a comfortable experience, and this will inspire us to keep up the good work! We hope you will return for another great stay in the future. Kindest Regards, Angela

"Excellent hotel close to all Inverness amenities."

4
Chris H, Great Malvern, United Kingdom 28/07/2021

We enjoyed our stay in this hotel. Great location by the river and within an easy walk to the town centre. Check in was efficient and the room comfortable. Good breakfast in the restaurant and we had a very nice dinners too, both in the bar area and in the main restaurant. Would definitely stay there again.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your lovely review, Chris H. We are glad you have written so many positive points and, on the whole, enjoyed your stay It is fantastic to hear that you were impressed with our location and found our room comfortable. I hope that we can welcome you back again in future. Kind regards, Angela

"Lovely spot in Inverness"

5
HelenSew, Bishop Middleham, United Kingdom 27/07/2021

Excellent location on the river Ness, so easy to walk in to town. We had a lovely family room in the back of the hotel - beautiful decor and very clean. It was a bit hot, but a fan was provided. Beds were comfy and we had no problems with noise until about 7am when the bins got emptied! WiFi good. Communal areas were also lovely, with comfy sofas in reception. The pool/spa area was really nice and modern, also clean and well maintained. Breakfast was good, although I am not a fan of the little plastic pots of fruit as I think it tastes a bit funny (I am aware that's the times we're living in though). We avoided the restaurant for dinner due to previous reviews and the proximity to other restaurant offerings. The staff were really lovely and very helpful - the recommendation for the nearest park was much appreciated! Would stay here again and would recommend. Thanks!

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your feedback, HelenSew. We are happy to hear that you enjoyed so many aspects of your stay. It is fantastic to hear that you were so impressed with the hotel and the team. Everyone will be delighted to read your compliments. What is more, I have shared your comments with our food and beverage manager to look into. I hope that we can welcome you back again on your next visit to Inverness. Kind regards, Angela

"Budget experience at top prices"

2
heloli1009, Ipswich, United Kingdom 27/07/2021

We were very disappointed with our stay. The restaurant was like an up market cafeteria with not a smiling waitress in sight and little desire to provide a quality service. Reception helpful though. The room was lovely but we'd booked a twin and were given a double!

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to post your recent experience with us, heloli1009. On behalf of our entire team, I would like to apologise for not exceeding your expectations and for not being able to give you a happy experience in the hotel. The last thing we want is for any guest to be unhappy. We appreciate your feedback and always take any opinion on board, as this is the only way to provide our guests with excellent service and high quality. I am very upset to hear about your experience in the restaurant, this is disappointing to hear as we always take pride in our service and quality. I will definitely raise this with the Food and Beverage manager to discuss with their team. I hope that you enjoyed your time in Inverness. Kind regards, Angela

"Wonderful hotel"

5
Getaway29, Clonmel, Co Tipp. 27/07/2021

Location is perfect, close to town, 10 minute walk from train station, close to beautiful river walks. We stayed for 4 nights in a lovely river view room. Staff were accommodating, breakfast was good and well organised and the hotel is spotless. There is a lovely, understated, comfortable feel about the hotel and it has everything you need. Would stay there again anytime.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Getaway29! Thank you so much for your lovely review, we are delighted you enjoyed your stay with us! Thank you for your lovely feedback about the team. I hope you enjoyed your time in Inverness. Kind regards , Angela

"Mixed bag again"

4
PaulWUnitedKingdom, Sheffield, United Kingdom 19/07/2021

We stayed here for 4 nights at the begining of July. Requesting a quiet room on a high floor. We were given neither. The room was on the 2nd floor and a very nice size with a wonderfull king sized very comfortable bed. The bath plug did not work and we had to have it fixed although the shower was very powerfull if not very hot. Plenty of storage space and excellent tv size coverage. Again we had a problem with the heating in the bedroom. Way too hot to sleep comfortably (constant 23°c) with no way of turning it down. The hotel is in an excellent location being very central to the city (5 minute walk away) but also bang on the river ness with some really nice walks. The breakfast service and choices were first class, we couldn't fault any of it. The first evenings meal however was shambolic. The starters were just about acceptable but the main courses were all served not even luke warm on cold plates? There were four of us and every meal was the same temperature. We sent the food back, 2nd attempt it was served exactly the same practically cold. What does it take to serve food on hot plates? Third time lucky but for the rest of our stay we reminded the waitress to tell the chef to heat the plates before serving, no further problems. The general menu and serving portions were acceptable. The price of drinks is ridicolous. £17.50 for a large sauvignon blanc and a large cabernet sauvignon is too much. Please introduce house wines Best Western. So another mixed bag from the Best Western chain but I will give it 4 stars as the staff carried the vote, they were all brilliant and couldn't do enough for you.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to leave us a review, PaulWUnitedKingdom. I am delighted to hear that you liked the breakfast selection and I am glad that you found the beds comfortable. In any case we appreciate all your comments, we assure you that we take them very seriously and we will work on them. What is more, I have shared your comments with our food and beverage manager to look into and provide further training. Your kind mention of our team's quality service is especially appreciated and helps us to maintain the high standards we set ourselves. I hope that you enjoyed the rest of your time in Inverness and that we can welcome you back again in future. Kind regards, Angela

"Not quite what we expected"

3
andycins, Staffordshire, United Kingdom 19/07/2021

We left a review on booking.com however we felt the way it was set up it would read black or white, this isn't a true reflection. The hotel was very clean, the location was perfect and the staff worked hard. This is not based on opinion but how it was for us. Bedroom. No aircon and the room was hot. There was a fan but was of no effect. We could clearly hear the adjacent rooms talking and understood every word. We did turn the TV on to give them privacy No safe. No fridge. Hotel generally The breakfast was average On arrival which was 8.30pm, we went straight to dining area as we were hungry although they were close to closing the kitchen, they did take our order. Which was a big plus. However the food looked and tasted like it came out of a box. We ate out for the rest of our visit. Plenty of excellent restaurants. We sat in lounge style area although staff floated in and out No one asked if we wanted anything, indeed we had to chase them to order a drink. We will emphasise that it is spotless and we would have no problem stopping there again. Opinion They definitely need someone floating around reception, lounge and dining areas as a link between the hotel and the guest's. On checking out we learnt from reception that there are two restaurants, one srrving bar like food, the other a restaurant. Just in case they say that's all in our emails. I finished working at 1am before travelling No time to read anything. There's a lot of people in the same boat. The rooms could do with a safe at least. I know it's expensive to fit aircon and sound proofing the rooms is probably not possible. I will state yet again that it is not a disaster and inverness is a nice city.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear andycins, Thank you so much for taking the time to write your feedback. On behalf of our entire team, I would like to apologise for not exceeding your expectations and for not being able to give you a happy experience in the hotel. The last thing we want is for any guest to be unhappy. We appreciate your feedback and always take any opinion on board, as this is the only way to provide our guests with excellent service and high quality. We take all feedback very seriously and where possible introduce corrective methods as soon as possible. I am very upset to hear about your experience in the restaurant during breakfast, this is disappointing to hear as we always take pride in our service and quality. I will definitely raise this with the Food and Beverage manager to discuss with their team. What is more, I am sorry to hear that you were left unimpressed with your room. We do always try our best to find the guests another room if they are unhappy with their original room. Sometimes this is not possible due to being full and not having availability to offer a special upgrade or another room and I can only apologise that this was not possible at your time of stay. Once again please accept my apologies for not meeting your expectations. We are sorry for all the inconveniences you have had experienced during your stay. I hope that you enjoyed your time in Inverness! Kind Regards, Angelika Malinowska

"An excellent hotel in a great location"

5
963keiranb, Brora, United Kingdom 16/07/2021

We wanted a central location with parking and this fit the bill.. a really well presented room with very friendly staff.. the room was clean and tidy and very well presented. Breakfast was preordered due to COVID and was excellent. Overall an excellent place in the heart of Inverness

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, 963keiranb! I am delighted to hear that you enjoyed so many aspects of your stay. The team will be thrilled to hear your feedback. I do hope that we can welcome you back again soon. Kind regards, Angela

"Mid week break "

5
User 16/07/2021

Visited from a Monday to Thursday Check in covid-19 friendly the night before arrival and emails from hotel comprehensive no problem Car parking limited 22 spaces and it gets very busy there is sime additional parking spaces at the cathedral but need parking permit from reception and pay £10 deposit. There is some on street parking free 5pm -9am Room 111 first floor rear building matched description modern "Mushroom colour pallet" has what you need tea coffee etc. Covid-19 you are asked to show green card on doors they clean tidy red you keep tidy (we chose red) but had to request towels and toilet roll daily (somethings I won't do) Negative pounding elephants on treadmill in gym below room !!!! But it does close before bed time . Previous guests have deposited a sock out of window but smell dissipated before we arrived lol The extractor fan in bathroom very poor at the end of 2 people showering it's a steam room and you sweating lol (holiday in the tropics) Common areas really nice very good covid-19 compliant Breakfast pre ordered and nice Dinner set menu and you will need to book time with reception  had some issues leek and potato soup no potato's forgot to leave bread roll, chicken very over cooked and asked if we wanted a sweet but forgot to bring menu before mass clearing of tables began before 9pm close (covid-19 rules) Had lunch in brasserie very nice sandwiches and fries Staff very friendly Would I stay again yes I would  friendly staff and location

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear apple2901, Thank you so much for posting such a positive feedback about your experience at Palace Hotel. Thank you for your all comments and we are delighted to hear that you enjoyed your stay and appreciated our food, team, location as well as your room and we were able to meet your expectations. We look forward to welcoming you back. Kind regards, Angela

"Lovely place to stay"

5
mad_mich2013, Sharnford, United Kingdom 13/07/2021

This is a lovely hotel to stay at, the staff are friendly and my room was spotless. The hotel is only a small walk from the city centre and has a lovely view of both the castle and the river ness. The swimming pool was lovely and warm but parking is very limited, there is an overflow carpark a couple of minutes up the road but this wasn't advertised very clearly. The shower in the room was lovely and spacious but took a good few mins too get hot. I would definitely use this hotel again.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to leave us such a great review, mad_mich2013. I am so pleased to hear that you enjoyed your stay with us and were impressed with our friendly team and liked your room. What is more, I will certainly pass your compliments to these members of staff who'll be delighted to hear your feedback. I hope that we can welcome you back again soon. Kind regards, Angela

"Don't stay! At this rate I will be sleeping out on the street for a decent night's sleep! "

1
User 06/07/2021

I can't select 0 stars so 1 is very generous. It's 2.35am on my first night so that gives you an idea of how bad the stay is going. I now have 4 fans in the room to try to cool down even though its 12 celcius outside. I do not have enough electricity in the room to run a fan at a normal speed to cool down. The night staff are doing their best to help out but I cannot believe that a Best Western restricts power to the rooms! Best Western! What are you doing to your customers?!

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Shreeya S, thank you for your review. We are really sorry that you are writing this while staying in the hotel. Please do not hesitate to notify us of such concerns at the time so that we can do our best to find a more comfortable solution. Our entire team are usually very friendly, helpful and would never hesitate to go the extra mile for our guests. If you do not mind, I can maybe help answer some of your queries if they have not already been answered by reception. The ventilation - we do offer a mobile air conditioning unit which can easily be put in your room. We take all feedback very seriously and introduce corrective methods in place with immediate effect. I do hope to have the pleasure of hearing from you. Kind Regards, Angelika Malinowska

"Work visit"

4
FRC0384, Edinburgh, United Kingdom 26/06/2021

I travel frequently to Inverness for work. This was my first time staying here. It was at a time when we were transitioning through restriction periods. It was nice to see a bit of a buzz in the hotel as a lot of places have, understandably, been very quiet for months. Nice room, I got an upgrade, though not much of a view from mine (can't have everything!) Fantastic location! Food menu was wide and breakfast delivered to the room for no extra charge (at that time at least) was appreciated, even if the order form was a little confusing (that was probably just me!) They did however forget to deliver and I had to phone and chase it up. That was easily and quickly rectified though and most likely due to getting used to new ways of working! I was particularly looking forward to using the gym/pool facilities. Unfortunately, due to reduced capacity there was no availability when I was there. Shame as it looked quiet, but government rules are rules- hopefully next time! I would stay again!

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your lovely review, FRC0384. We are glad you have written so many positive points and, on the whole, enjoyed your stay. We are always pleased to be your second home when you are in the area. We hope to welcome you back in the future. Best Regards, Angela

"would not stay here again."

3
User 25/06/2021

me and my partner stayed in this hotel recently, when we arrived there where no parking spaces free so we had to park on the street which was slightly annoying as we had a lot of luggage to carry. upon making it to the front door of the hotel a member of staff completely walked past us and could see we where trying to pull our luggage up the stairs which we found quite rude, we also had no assistance carrying our luggage to the third floor where our room was. reception staff where very brash, interrupting my partner when he was asking questions about the facilities that they should of already made clear - not great customer service and quite hostile. furthermore when checking out of the hotel we were greeted with the same hostile manner, the receptionist took our keys and checked us out on the computer her only words being ‘that's done.' - it doesn't take much to thank guests for staying and wish them well, it's basic customer service skills. breakfast was average, on the first morning that we ordered breakfast my partners meal didn't arrive to the room and we had to chase this up and wait a further 10 minutes for his meal to arrive - my meal was freezing by the time his arrived. spa facilities where lovely - 45 minutes is a good amount of time, we enjoyed our time in the steam room and jacuzzi. overall, the customer service lets the hotel down as the spa facilities and bedroom where lovely (we stayed in the classic double) the cleaners did a great job at keeping the rooms clean and tidy. it's just a shame that the reception staff aren't at all helpful and seriously lack customer service skills.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to leave us a review, siandxxx. I am delighted to hear that you managed to make use of our leisure facilities during your stay. This is the perfect chance to relax during your trip away. However, we are so sorry to hear that you did found our team to not be the friendliest. Our entire team are usually very friendly, helpful and would never hesitate to go the extra mile for our guests; therefore we are extremely sorry that we did not meet the standards expected on this occasion. Please accept our sincere apologise for any inconvenience and rest assured we will be addressing this matter with our management team. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kindest Regards, Angelika Malinowska

"Pit stop on NC500!"

5
267racheld, Chichester, United Kingdom 17/06/2021

Warm welcome, easy parking with pass provided if necessary. Lovely clean bright room with a river view, comfortable bed. Friendly staff, good location and nice breakfast. Option to have meals in room free of charge if preferred. Felt very Covid secure. Spotless.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for the wonderful review of your stay with us, 267racheld! It was truly a delight to receive positive feedback regarding our warm welcome, accommodation, friendly team and breakfast selection. We aim to provide a high level of personal service and ensure that every guest has a comfortable experience, and this will inspire us to keep up the good work! We hope you will return for another wonderful experience in the future. Kindest Regards, Angelika Malinowska

"returning guest"

4
User 16/06/2021

We first stayed here 8 years ago as part of a GRJ holiday. We liked it so much we have returned three times. The biggest plus is location on the banks of the river near centre. staff are friendly and efficient. The negatives ? Firstly parking limited space or a £10 valet park. Secondly they ask you to preorder breakfast but can't cope when you want to go 'off piste' This happened twice despite marking choice and explained to lady in charge. Annoying but not a deal breaker

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to leave us such a fantastic review, Connector816592. I'm delighted to hear that you had a great stay with us again! I will pass your feedback to the whole team who helped make your stay so enjoyable. Also, thank you so much for your comments . I will definitely raise this with the Food and Beverage manager to look at it. I hope that you enjoyed the rest of your stay in Inverness and that we can welcome you back again in future. Kindest regards, Angela

"Well-situated BW hotel in the heart of Inverness"

4
User 12/06/2021

On the banks of the Ness with a good view of the castle, the Palace Hotel is well-situated for a visit to Inverness. I've stayed atd many BW properties around the world and this one is very good overall. One must make allowances for the post-COVID recovery process that is slowly underway. The hotel was well managed in terms of hygiene, distancing, etc., and the staff were very helpful. We had a larger room than is normal, but the price paid did not include breakfast. We did eat breakfast in the hotel the first morning, but it was very crowded with a big coach-tour group taking up most of the tables. At 15 pounds extra, the breakfast was not good value for money. The "orange juice" was simply orange-colored water and tasted disgusting. The Scottish breakfast was overcooked, dried out, and obviously served up from where the portions had been sitting under a hot lamp for some time. The egg was dried out and rubbery. We did eat in the bar area for dinner on our last night and it was quite acceptable - the bar staff (young man) were very helpful and friendly. I think the problems with the breakfast were caused by the big tour group and likely do not reflect the traditional good service and food quality at most BW properties in the UK. We certainly would stay at the Palace again - it is a great location.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to post your recent experience with us, DavidK3877. I appreciate all the feedback we receive as it allows us to improve the experience for future guests. I am delighted that you enjoyed your stay with us and were pleased with the location, we are very lucky to be in such a wonderful place. However, I am very upset to hear about your experience in the restaurant during breakfast, this is disappointing to hear as we always take pride in our service and quality. I will definitely raise this with the Food and Beverage manager to discuss with their team. I hope that you enjoyed your time in Inverness and that we can welcome you back again in future. Kind regards, Angela

"Very nice food,drinks and great location. "

5
User 10/06/2021

I stayed in the hotel for 1 night, bar staff very friendly walked in on a busy night got served very quick , i even asked staff for a coctail off the menu and they still manage to serve me. Lovely breakbast very well organised during the covid regulations . Plenty of Distance between tables bar and restaurant . Very good location 5 minutes walked from the city center . Definitely recommend

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Peter G! Thank you so much for your lovely review, we are delighted you enjoyed your stay with us! Thank you for your lovely feedback about the team. I hope you enjoyed your time in Inverness. Kind regards , Angela

"Welcoming hotel with excellent dining"

5
Mike B, Lee-on-the-Solent, England, United Kingdom 09/06/2021

An enviable and peaceful position on the banks of the River Ness, and within 15 minutes walk of rail and bus stations. The dinner menus were excellent - beautifully presented food and with a broad choice of food. Comfortable lounges to enjoy pre- and post- meal drinks. Strongly recpommended.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Mike B. I am so pleased to hear that you were impressed with our menu in the bar and restaurant. I hope we can welcome you in future. Kinds Regards, Angela

"Overpriced"

3
Harrow187045, Peterborough, United Kingdom 06/06/2021

Lovley rooms with a nice river view. One issue is small car park. Meant we had to park in Cathedral car park, quite a walk with luggage. Dinner was pretty average and the hotel had run out of NZ white wine. Breakfast was also not good with poached eggs over cooked and some strange combinations.

"For a well heeled elf looking for a place to unwind, this would be perfect."

3
julians696, London, United Kingdom 05/06/2021

This hotel is in a great location on the riverbank, opposite the castle, just a couple of minutes walk from the City Centre. The staff are friendly and helpful. I booked a 'comfort double' room and this was situated in a building next to the main hotel. It was perfectly clean and was comfortable enough, although it only really qualifies as a double room if this hotel's typical clientele are from the elf community. It is of insufficient size for two adult humans. Luckily I was staying here on my own and don't suffer from claustrophobia. I want to make it clear that there is absolutely nothing wrong with this hotel and if I'd paid £70 to £80 for my room, I'd have been reasonably happy. My only complaint is that at £112 (room only - no breakfast) my very tiny room is really quite poor value for money given what else is available in the immediate area. NOTE: I'm in Inverness every few weeks on business and have stayed in a number of the other hotels in the city. Several others offer rather more for a bit less.

"Intoxicating Afternoon Tea"

5
Sunshineanddaisies, South Queensferry, United Kingdom 05/06/2021

Initially slow service & we were rudely asked “what do you want” when given 15mins to decide from the cocktail menu. We chose our cocktails and were then advised by a nicer staff member that one of them was unavailable. Cocktails arrived in tea pots and were nice. The whole reason for our 5 star rating was due to the chef coming out to discuss our afternoon tea & the choices for one of our party being pescatarian. He was very lovely and accommodating and we had a good laugh with him too. He also arranged for our coffee/tea orders and took the time to have a little chat with us too. All of the food was lovely and the vodka jelly shots were awesome!! Thank you to this super chef for making our day!

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to leave us 5 star review, Sunshineanddaisies. I am delighted to hear that you were impressed by our chef and that he helped to make your afternoon tea even better. I will be sure to pass on your compliments to Chef Sam, who will be delighted to hear your feedback. Furthermore, We are so sorry that you did found our team to not be the friendliest. On behalf of our entire team, I would like to apologise for not meeting your expectations during your order. We hope you will come back and see us again. Kind regards, Angelika Malinowska

"Great location and pleasant stay"

4
ianwebb75, London, United Kingdom 04/06/2021

The BW is in a great location on the River Ness, easy walk to the city centre, shops and restaurants. Hotel was clean, good sized rooms and comfortable beds. Would have liked to have used the gym, but their booking system isn't the best and said that we had a booking but then it wasn't registered??

"Lovely week away"

4
Dreamer3773941449012, London, United Kingdom 04/06/2021

Me and my partner spent 6 nights in Inverness, this hotel was absolutely beautifully decorated and very nicely maintained, staff were very welcoming and the pool was a great luxury facility! The hotel is located in a great location right on the river and opposite the castle and city centre.

"Great pool, Friendly Staff but rooms and breakfast not up to stratch"

3
Jane P, Addingham 03/06/2021

All the staff are very friendly and helpful especially the lady in the spa who helped me with my parking permit. The pool is excellent as is the spa facilities. The bar area and brassier are pleasant areas. However, the rooms do need to be upgraded. We spent over £400 for two nights and even taking into consideration the challenges of Covid to run out of fruit and oranges juice at breakfast and be served a children's carton of Princes orange just at this cost and level is not acceptable. This shows lack of planning. The staff tried there best to make up for it.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Jane P, Thank you for taking the time to review your stay at our hotel. I am very pleased that you were able to use of our leisure facilities during your stay. It is a great opportunity to relax during your trip. We especially appreciate your kind mention of the high quality of service by our team, as well as highlighting our service value. Regarding our breakfast, we had to make these changes to control government guidelines. Trying to follow these rules proved to be a challenge, but we also appreciate your honesty about what you did not like and will try to improve areas for future guests based on your comment. We hope you will come back and see us again soon. Kind regards , Angelika Malinowska

"Relaxing stay"

4
joanschenkel, Irvine, United Kingdom 31/05/2021

Great hotel right on the river Ness. Lovely hotel and Spa. Friendly staff, very clean rooms, great service best breakfast ever !! Full Scottish spa great but jacuzzi could do with a hand rail. Great stay

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear joanschenkel, Thank you so much for posting such a positive feedback about your relaxing experience at Palace Hotel. Thank you for your kind comments and we are delighted to hear that you enjoyed your stay and appreciated our breakfast selection and were impressed with our friendly team and your room. We look forward to welcoming you back. Kind regards, Angela

"Amazing Hotel"

5
Guide56313823274, Burscough, United Kingdom 31/05/2021

What a Fab Hotel, great location 2 min walk into the Town! Pool, sauna & stream room absolutely spotless!!! Staff really friendly and helpful. My only advice is that it says it has car parking facilities however you'd be lucky to get a space! There is parking within walking distance but please read the signs on the times you can park, we ended up with a ticket! Apart from that we had a lovely relaxing and enjoyable stay! Thank you

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Guide56313823274! I am delighted to hear that you enjoyed so many aspects of your stay and were able to make use of the leisure facilities. The team will be thrilled to hear your feedback. I do hope that we can welcome you back again soon. Kind regards, Angela

"A great hotel"

4
Angus B, Wick, United Kingdom 24/05/2021

Stayed here a few times now and I can fault it, great staff and an overall great experience. The spa is a must , food is good and very reasonably. The only negative I have is parking at the hotel can be a problem as they have a small car park, I do believe they have a parking area a short walk from the hotel.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your amazing review, Angus B! I am so pleased to hear that you enjoyed so many aspects of your stay. Regarding the car park- You will find the 22 space car park to the side of the hotel, this is free but subject to availability. If the car park is busy when you arrive you can park your vehicle close by using on street parking which is free from 5pm to 10am on some streets and on street and local parking charges are varied and can be up to a maximum £5 for 24hrs. I hope that we can welcome you back again soon. Kind regards, Angela

"Fabulous all round"

5
eliekid, perth (scotland) 24/05/2021

We were very impressed with every single aspect of this hotel. The hotel is central but quiet with a good sized carpark or easy walk to the station. The hotel itself is beautiful and all public areas have been very tastefully modernised. The same was true of our room, which had stunning views across the river to the castle and was exceptionally clean. Sitting in the bay window with a glass of wine watching the world go by was a delight. The hotel has a fabulous new Leisure Club with a pool large enough for lengths plus gym, sauna etc. The staff at the hotel, from reception to wait staff, were all excellent and very friendly. We ate both dinner and breakfast in the hotel. I am Coeliac and need to eat gluten free. The restaurant and bistro dealt with this very well and there was excellent awareness of cross contamination issues, a good menu and decent choice. This was our first hotel experience after the second Scottish lockdown and the hotel has very good Covid measures in place. In short, we had a marvellous time and won't be looking anywhere else for our next trip to Inverness.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to leave us a lovely review, eliekind! We are glad you have written so many positive points and I am delighted to hear that you had a brilliant stay with us and you found the team friendly. We are always pleased to be your second home when you are in the area. We look forward to welcoming you back on a future. Kind Regards, Angela

"Perfect for a short break"

5
Frontera2, Sandwich, United Kingdom 23/05/2021

Wanting a short break to the Highlands, the Best Western Palace was perfect for our needs. The hotel clearly takes COVID measures seriously with lots of hand sanitising stations, screens and online checkin available. Location: On the banks of the River Ness, immediately opposite the castle, its a very short walk from the city centre and less than 10 minutes to the railway station. Reception / Lounge area: Friendly and welcoming staff who were happy for us to leave our bags at the hotel in the morning whilst we explored for the day. ( And they very kindly deposited the bags into the room when we were ready to check in later ) Lovely bar and lounge area including a welcoming log fire. Pool / Spa: Whilst we didn't use the pool, it did look very nice. Instead we indulged ourselves with a bit of pampering in the on-site spa - highly recommended! ( To book directly, search for “Sleeping Beauty Spa” and very reasonable prices too. Room: We were given an upgrade to a river facing room, with a clear view of the castle. Bed was amazingly comfortable, bathroom was great with a deep bath. Really couldn't have asked for more. Restaurant / Breakfast: We ate in the on-site “Eight on the River” restaurant, good choice of menus and food was pretty good. Decent wine and cocktail list too and not overly expensive. We had room service breakfast which was honestly one of the best in-room breakfasts I've ever had. Food served piping hot and good quality. We really enjoyed our stay and will definitely return, highly recommended.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for the wonderful review of your stay with us, Frontera2. It was truly a delight to receive positive feedback regarding our location, helpful team, river view room and more. We aim to provide a high level of personal service and ensure that every guest has a comfortable experience, and this will inspire us to keep up the good work! We are always pleased to be your second home when you are in the area. We hope you will return for another wonderful experience in the future. Best Regards, Angela

"Short break during COVID lockdown"

5
User 15/05/2021

Short break, hotel is absolutely spotless. The beds were really comfortable. Room beautifully decorated. Nice table and chairs in room that came in handy for having a drink and carryout meal one night as we were late at going out. Too late for getting a meal at 8.30. COVID restrictions. The hotel is situated opposite the Castle. Beeatiful view and riverside walks.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to leave us a great review, eileewinnick! It is great to hear that you enjoyed so many aspects of your stay with us. What is more, I am delighted to hear that our location and the room made a fantastic impression on you. We will look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"Palace Inverness"

4
User 06/05/2021

Excellent hotel, rooms staff. I will use again..BUT.. I would avoid restaurant.. very average, limited menu. In my opinion micro frozen food.. poor quality and prep for cost...£20 for frozen fish and chips. Further if Internet access required beware, Intermittent and varying low speed. Also to my surprise, despite excellent tv in room, no HD on standard channels..what's that all about GW...

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to share your review, O9885IFscott !It was truly a delight to receive positive feedback regarding our rooms and the team. However, I am very upset to hear about your experience in the restaurant during breakfast, this is disappointing to hear as we always take pride in our service and quality. I will definitely raise this with the Food and Beverage manager to discuss with their team. I do hope that we can welcome you back again in future. Kind regards, Angela

"Very comfortable stay with excellent service"

4
bob46m, Aberdeen, United Kingdom 03/05/2021

All staff very friendly and helpful. Good breakfast and restaurant meals. Easy check-in and departure. Gym and pool well-organised. Room clean and tidy. Excellent location for access to city centre and for travelling in all directions.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, bob46m. It is great to hear that you enjoyed so many aspects of your stay. Everyone will be delighted to see your compliments. What is more, I am happy to hear that you managed to make use of our leisure facilities during your stay. This is the perfect chance to relax during your trip away. I do hope that we can welcome you back again soon. Kind regards, Angela

"Two night stay 28 to 30 April 2021"

5
jamesfG7364QU, Edinburgh, United Kingdom 02/05/2021

A very pleasant couple of days in the Palace. Times are strange everywhere, however, the Palace management and staff have put in place a system that works better than other hotels I've stayed in as a key worker during the pandemic. Well done to all

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, jamesfG7364QU! I am delighted to hear that you enjoyed so many aspects of your stay. The team will be thrilled to hear your feedback. I do hope that we can welcome you back again soon. Kind regards, Angela

"Poor service, racist staff, & dated decor"

1
User 01/05/2021

Disappointing hotel stay. The hotel is well past its prime. There was clear bias towards caucasian guests. We were left waiting 45 minutes for our breakfast, and we could see other guests were served before us. Breakfast served was completely different to the description. Please don't bother with this hotel. The staff and the levels of service leave a lot to be desired.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear 149sharanj. Thank you for taking the time to post your recent experience with us. I appreciate all the feedback we receive as it allows us to improve the experience for future guests. I am sorry that on this occasion we were unable to meet your expectations. I would like to apologise for all the inconveniences you have had experienced during your stay. The last thing we want is for any guest to be unhappy. We are very sorry about the delay with your breakfast and I understand you had a chat with Marlene and Stevie. Having spoken to our breakfast chef, he sends his apologies, it was a genuine mistake, it was a case of crossed wires and when he realised he hadn't completed your breakfast order he had to start again leading to an extra delay. I sincerely apologise for this breakfast oversight, it was a genuine mistake which has been fully addressed. I have brought all your concerns to the attention of Mark our General Manager and he will contact you directly. To put your mind at rest, We are a family owned business and we have a zero-tolerance policy against discrimination of any kind so your feedback will be fully reviewed. Kind Regards, Angela

"Great Hotel and Location"

5
Simon999999999, Yorkshire, United Kingdom 19/04/2021

Stayed here a few times and service has always been great. Rooms are clean and staff are friendly and helpful. On site parking a little limited but plenty of space an roads nearby which is free after a certian time.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your lovely review, Simon999999999. We are glad you have written so many positive points and, on the whole, enjoyed your stay It is fantastic to hear that you were impressed with your room with a river view and found our team friendly. I hope that we can welcome you back again in future. Kind regards, Angela

"Very Helpful Staff."

5
User 02/03/2021

A great place to stay, clean and tidy, helpful staff, good price, nice rooms. The food was good, they did very well in these difficult times. Central area by the river, some lovely walks to be had. Well worth a stay.

Rec Eption, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Graemegolding, Thank you so much for your lovely review! We are really glad to hear that you enjoyed your stay with us even during these strange times. We are happy we are able to help our essential and key workers with a comfortable and relaxing experience. We hope to see you again soon. Kind regards Samantha Coutts

"lovely hotel in a great location"

5
ladarian, scotland 22/12/2020

Have stayed here a few times and have always been happy with everything, it is well looked after with a stunning entry and bar area. Its great to be able to use the lovely leisure facilities and only a few minutes walk to bars, shops restaurants and theatre

Sara Fenwick, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Iadarian, Thank you so much for your lovely review! we are delighted that you have enjoyed each stay with us as well as our location. We are also so happy to hear that you enjoyed our new Leisure Club. We hope to see you again soon! Kindest regards Samantha Coutts

"Beautiful Hotel"

5
Jfindlay, Aberdeen, Scotland 09/12/2020

Stayed here for my birthday weekend in Dec. Felt very welcome and safe at all times, especially just now in the middle of a Pandemic. Service was excellent and staff were friendly and professional. Cannot wait to visit again.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to leave us a nice review, Jfindlay. I am happy to hear that you enjoyed your stay for your birthday celebrations and found our team friendly and professional. It is great to hear that you have rated our hotel so highly and we are very happy that you will come back in the future, we look forward to seeing you again. Best regards, Angela

"Fantastic stay"

5
926AndreaM, Nerja, Spain 08/12/2020

We had a thoroughly enjoyable weekend. Our room was gorgeous, newly refurbished. The bar was totally transformed since our last stay and service was good. The pool, jacuzzi and steam room were fantastic. We really relaxed in the lovely surroundings.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, 926AndreaM! I am delighted to hear that you enjoyed so many aspects of your stay and were able to make use of the leisure facilities. The team will be thrilled to hear your feedback. I do hope that we can welcome you back again soon. Kind regards, Angela

"Excellent"

5
Leodhasach20, Glasgow, United Kingdom 07/12/2020

My husband and I stayed for one night unexpectedly after the hotel we had originally booked in for turned out to be very disappointing and we didn't want to stay. We phoned the reception at the Palace and they were very helpful and accommodating. On arrival, we were shown a room which was beautiful and the reception staff also organised for two complimentary miniature bottles of wine to be delivered to our room. This was a lovely touch and very much appreciated after our initial disappointment from the other hotel. All the staff were friendly and welcoming. We ate in the bar and enjoyed our meal. It was also nice to be able to enjoy breakfast in our room in the morning (no service charge currently due to covid). Thanks again to all the staff that turned our initial stressful evening into a relaxing night in a beautiful hotel. Next time we are in Inverness we will not make the same mistake again and just book into the Palace straightaway!

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to leave us a great review, Leodhasach20. I am delighted to hear that you had a good stay with us and liked the room you had. I will pass your feedback to the whole team who helped make your stay so enjoyable. It is great to hear that you have rated our hotel so highly and we are very happy that you will come back in the future, we look forward to seeing you again. Kind Regards, Angela

"50th Birthday Trip"

5
SharonMAberdeen, Aberdeen, United Kingdom 06/12/2020

We chose here as I'm a keen swimmer and feel best in the pool. The hotel is stunning. We were very fortunate to have room 11 and it's a very beautiful room. All the staff were wonderful and it's a stunning hotel. Scrambled Eggs and Smoked Salmon for breakfast was beautiful. Very very memorable 50th birthday trip

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to leave us a nice review, SharonMAberdeen. I am happy to hear that you enjoyed your stay for your 50th birthday trip. It is great to hear you were happy with your room and that you managed to make use of our leisure facilities during your stay. This is the perfect chance to relax during your trip away. We hope you will return for another wonderful experience in the future and wish you all the best for the festive season. Best regards, Angela

"Excellent"

5
Heatherlargue, Turriff, United Kingdom 01/12/2020

Got a special deal 3 nights for the price of 2!! Excellent value for money! One of the best hotels we have stayed in Inverness The breakfast was outstanding, room was big, hotel was very clean and we felt very safe

Sara Fenwick, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Heather, Fantastic - thank you so much, everyone here really appreciates you taking the time to review us and we are all glad you had a fab time. Looking forward to seeing you again in the not too distant future. Kind Regards Sarah

"Great location"

4
ams1962, thurso, scotland 30/11/2020

Recently refurbished. Excellent dinner and the breakfast was freshly cooked, there was also plenty of cold choices cereal etc The spa has also had a refurbishment but due to health reason I was unable to take advantage of them.

Rec Eption, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear ams1962, Thank you for your lovely review, we are delighted to read that you enjoyed your dinner and breakfast with us. Hopefully we will see you again soon! Kind regards Samantha Coutts

"Weekend break with friends"

5
steve w, tweedbank 29/11/2020

Lovely hotel to be in, I had a river view room and it was lovely watching the bridge change colors it was also nice seeing the small castle lit up at night as well, The room was lovely and clean and a rain fall shower brill, food and drinks great and also reasonably priced, staff very warm and welcoming and during covid there was no charges for room service so we had a meal for 3 and breakfast for 3 in my room even though i was with friends from another room it was no problem what so ever to the staff to have it taken to one room, The pool you got a good 45 min slot I do not know if this is your standard time or if due to covid restricted to time but it was long enough. We shall look forward to returning soon !

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Steve W, Thank you so much for your lovely review! We are delighted that you enjoyed your stay with us. The 45 minute slot is due to the new restrictions but we are happy to hear the time allocated was long enough for you to use the pool. We hope to welcome you back soon! Kind regards, Samantha Coutts

"Disappointing"

1
albal21, Fife 25/11/2020

We stayed here for 2 nights in October. The main reason for such a bad rating is the poor response from management at the hotel and Best Western. The room we had was on the first floor and the people above us had a dog (we think) and they were up and down with it ALL night, seriously!! No sleep on night number one! We got moved to another room across the corridor, near enough the same thing happened on the second night but not quite as bad. A relaxing weekend away turned into coming home on the sunday more tired and upset than anything else! I emailed the hotel, no reply, I then emailed the manager, no reply I then WROTE a letter to Best Western direct and guess what, no reply! Bad customer service. It was such a shame as the hotel was nice and the pool etc. An expensive weekend away when I would have much rather stayed at home and at least got some sleep!

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to post your recent experience with us, albal21. I appreciate all the feedback we receive as it allows us to improve the experience for future guests. I am sorry that on this occasion we were unable to meet your expectations. I would like to apologise for all the inconveniences you have had experienced during your stay. The last thing we want is for any guest to be unhappy. We would like the opportunity to investigate your feedback further. Please could you contact us directly at palace@miltonhotels.com or contact us on 01463223243 ? We will work with you to resolve any issues as quickly as possible. Kind Regards, Angela

"Excellent stay"

5
Wenders123, Aberdeen, Scotland 23/11/2020

Our weekend break was excellent. The room was modern, clean and spacious for 3 people with a super king and single bed. The swimming pool was lovely and warm, changing rooms clean and plenty of showers and cubicles to get changed in. The location was great; situated on the banks of the river Ness. It's centrally located and within walking distance of shops, restaurants, Eden Court and a short picturesque walk to Ness Islands. There is onsite parking which was busy but we got a permit to park close by in the Cathedral car park. I couldn't fault our stay and we will definitely be back.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Wenders123, Thank you so much for posting such a positive feedback about your experience at Palace Hotel and Spa. Thank you for your kind comments and we are delighted to hear that you enjoyed your stay and appreciated our location as well as your room and we were able to meet your expectations. We look forward to welcoming you back. Kind regards, Angela

"Suberb value for money"

5
Karen M, Oban, United Kingdom 23/11/2020

Lovely hotel very close to shopping and castle, friendly staff, amenities are lovely spotless clean, will return in the near future,will recommend to friends and family in the the future, great base to explore

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to send us your fantastic feedback, Karen M. We are happy to hear that you had a pleasant experience with us we are delighted that we were able to meet your expectations. Our team really appreciates your kind words. We look forward to welcoming you back soon. Kind Regards, Angela

"Perfect room"

5
User 22/11/2020

Our river view room was very spacious, clean, modern, nicely decorated and one of the best rooms we have ever stayed in. The view over the River Ness and the Castle made this a very relaxing stay and we would certainly recommend it.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your fantastic review, georgelduncan. We are glad you have written so many positive points and, on the whole, enjoyed your stay. I am delighted that you enjoyed you room with the river view, we are very lucky to be in such a wonderful place. We hope you will return for another relaxing experience in the future. Kind regards, Angela

"Tremendous stay"

5
User 22/11/2020

Me and my girlfriend came down for a weekend stay and it was very lovely staff was extremely accommodating and made us feel like royalty 10/10 would visit again food was lovely and made fast also amazing room with spectacular view

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your lovely review, daneg254. We are glad you have written so many positive points and, on the whole, enjoyed your stay It is fantastic to hear that you were impressed with your room with a river view and found our team friendly. I hope that we can welcome you back again in future. Kind regards, Angela

"Lovely stay."

5
User 18/11/2020

We enjoyed a perfect two night stay in the hotel. It is in ideal location for walking to the city centre & I found having a Tesco shop just behind the hotel very handy too. We loved the pool, it was lovely and warm, I felt able to relax and enjoy the swim with the social distancing measures in place. The room was clean and we had such a comfortable sleep. Will definitely be staying again. Thank you.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to leave us a great review, rdevine989! It is great to hear that you enjoyed so many aspects of your stay with us. What is more, I am delighted to hear that our location and the room made a fantastic impression to you and you managed to make use of our leisure facilities during your stay. This is the perfect chance to relax during your trip away. We will look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"poor service"

1
bennett640, Elgin, United Kingdom 15/11/2020

didn't get the room asked for tv was broke and had to clean room as hairs on from last person hygiene should be a high priority n this times no parking couldn't get anyone to answer reception phone poor service

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to post your recent experience with us, bennett640. I appreciate all the feedback we receive as it allows us to improve the experience for future guests. I am sorry that on this occasion we were unable to meet your expectations. I would like to apologise for all the inconveniences you have had experienced during your stay. The last thing we want is for any guest to be unhappy. I will certainly pass your feedback on to our management team to look into further. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Angela

"A nice place to stay"

5
Angus B, Wick, United Kingdom 13/11/2020

The hotel is situated in the centre of Inverness over looking the river. We have a river view room which I would say is a must.The room is very nicely decorated and very spacious. All the staff at the hotel make you feel very welcome.The spa which is part of the hotel is another must, good sized pool ,gym and if you require a massage this is also available. The only downside to hotel is the dinner experience is not very great we had fish and the batter was just far to greasy so nothing to shout about. But I would say our overall experience of the hotel is very good.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, Angus B ! We are pleased to hear that during your stay you were impressed with so many aspects and you found the team friendly. However, I am very upset to hear about your dinner experience, this is disappointing to hear as we always take pride in our service and quality. I will definitely raise this with the Food and Beverage manager to discuss with their team. We hope you will come back and see us again soon, Kind regards, Angela

"Wonderful Stay"

5
User 12/11/2020

Thank you Inverness Palace Hotel. We had a wonderful stay with you recently, very relaxing after a busy few months as guest house owners, it was great to sit back and relax and enjoy the peace and quiet. Staff were amazing, food was superb, drinks fabulous, atmosphere, despite covid was relaxing. We were very impressed with the covid precautions put in place as we understand how much more work is involved for all the staff and management during these trying times. I had a massage at "Sleeping Beauty" which was the icing on the cake and we both enjoyed the leisure facilities. We will definitely be back and we will be recommending to friends and family. Thank you all and well done.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to leave us a great review, lynnef2017! It is great to hear that you enjoyed so many aspects of your stay with us. The reviews are always shared amongst the team and they will be delighted you have given them a 5/5.What is more, I am delighted to hear that our team made a fantastic impression to you and you managed to make use of our leisure facilities during your stay. This is the perfect chance to relax during your trip away. We will look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"Lovely stay"

4
User 08/11/2020

Stopped here last week, could not fault the service! The staff were excellent, especially Catherine the waitress. She was so informative and offered a great service! Lovely hotel and was really accommodating.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your amazing review, 175aislingm! I am so pleased to hear that you enjoyed so many aspects of your stay. Catherine will be so happy to hear your compliments. I hope that we can welcome you back again in future. Kind regards, Angela

"Fab hotel"

5
jannettedoig123, Dundee, United Kingdom 29/10/2020

Great central hotel ,great views ,plenty walks near hotel, friendly staff , swimming spa, gym ,excellent. breakfast was great lots of places to visit around the area. Hotel had outside sitting for drinks outside

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your amazing review, jannettedoig123. I am so pleased to hear that you enjoyed so many aspects of your stay, everyone will be so pleased to hear your compliments. I hope that we can welcome you back again soon. Kind regards, Angela

"Fantastic location"

5
Baldybairn, Falkirk, United Kingdom 29/10/2020

Wonderful hotel, right on the river ness and minutes away from the city centre. All staff were very pleasant and despite Covid restrictions, limiting food choice, the food in the restaurant was lovely and substantial. A large room, exceptionally clean, with comfortable beds and great wi-fi connection. Didn't use the lounge/bar area so can't comment but they looked very pleasant and welcoming. Parking was available on site but be aware limited spaces.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your lovely review, Baldybairn. We are glad you have written so many positive points and, on the whole, enjoyed your stay It is fantastic to hear that you were impressed with our location and found our team pleasant. I hope that we can welcome you back again in future. Kind regards, Angela

"Fantastic Hotel"

5
Jackie D, Edinburgh, United Kingdom 27/10/2020

Great place for our staycation. The hotel reception area, lounge, bar snd restaurant are all very welcoming. The staff were great and nothing was too much trouble. We were welcomed by Emily who was great and answered all our questions with no hesitation. The staff in the bar and restaurant were also very attentive. We also loved that we could use the pool, sauna, steam room although we didn't get to use the Jacuzzi as the time doesn't allow due to the number of people allowed in the pool at the same time.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, Jackie! It is fantastic to hear that you were so impressed with the hotel and the team. Emily will be delighted to read your compliments. I am glad that you managed to use our leisure facilities during your stay, although I am sorry that you did not have a chance to use the Jacuzzi because of the number of people allowed in the pool at the same time, but we had to make these changes to control the social distance, as well as government guidelines that do not allow us to fully open some areas. Trying to follow the government guidelines has proven to have its challenges, but we must follow them. I hope that we can welcome you back again soon. Kind regards, Angela

"Lovely hotel in a beautiful setting."

5
oldwalksersoutheast, Hadlow, United Kingdom 24/10/2020

2nd trip in a year to this hotel and it is still as good. Very clean and covid compliant. Excellent staff and they couldn't be more helpful - esoecially Marlene and Mark in the restaurant. Wouldn't hesitate to go back.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to leave us a great review, oldwalksersoutheast! It is great to hear that you enjoyed so many aspects of your another stay with us. The reviews are always shared amongst the team and they will be delighted you have given them a 5/5. It is great to hear that Marlene and Mark made a fantastic impression to you and that they helped make your stay even better. We will look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"Superb afternoon tea at the Palace "

5
Wilma M, Inverness, United Kingdom 22/10/2020

My children and I celebrated a friends 40th with afternoon tea at the Palace Hotel yesterday and it was excellent. The food was super, but the service was above and beyond. The chef even came out to check we were happy with everything and ended up making my fussy daughter a whole platter of plain cheese sandwiches to herself. He came out again just before we left to ensure we had enjoyed it too. The waitress was also so lovely and checked on us several times ensuring we had enough tea etc. Whilst also making sure we didn't feel rushed or anything. I've been to several afternoon teas throughout Inverness and this was one of my favourites. Will definately be back.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to leave us a great review, Wilma. I am happy to hear that you enjoyed the Afternoon Tea and the meal you had with us, I will pass your compliments to the Chef. He will be delighted to hear your feedback. We will look forward to welcoming you again soon. Kind Regards, Angela

"A short break away"

4
User 17/10/2020

Went with family for a short October break. The hotel is in a good area and handy for restaurants and some bars. We went for breakfast in the dining room on the first morning but were disappointed with the service. People coming in after us being served before us etc. Decided on room service which was great apart from the last morning when there was a mistake in the order. However overall the breakfasts were good. Room service excellent. The spa and swimming pool areas were great. Bit of a mix up with the spa who changed our appointments. Again overall the level of service was good. Although there were a few issues I would still recommend the hotel. Good location,good bedrooms ( mattresses quite hard though),breakfast good and staff overall good.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to leave us a review, Bettygall. It is great to hear that you were impressed with the location and your bedroom. Also, I am delighted to hear that you managed to use of our leisure facilities during your stay. This is the perfect chance to relax during your trip away. I am very upset to hear about your experience in the restaurant during breakfast, this is disappointing to hear as we always take pride in our service. I will definitely raise this with the Food and Beverage manager to discuss with their team. I do hope that we can welcome you back again in future. Kind regards, Angela

"Lovely and safe stay"

5
User 15/10/2020

God work the staff hard to ensure guests have a nice stay whichever area of the hotel. Before going any further, all areas are clean with sanitising gel available throughout the hotel. Some are hands free. Spa/swimming pool facilities are lovely and well kept. Gym is also well looked after. All of these areas are equipped with sanitising gel/wipes. The food is excellent whether dinner, snack or afternoon tea. Only to be topped by the breakfast. We went for the room service option.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Joergl452. I am so pleased to hear that you enjoyed your stay with us and felt safe during current circumstances, your safety is our priority. I hope that we can welcome you back again on your next visit to Inverness in the future. Kind regards, Angela

"Great stay"

5
Waitknowe, Edinburgh, United Kingdom 14/10/2020

My husband and I spent 2 nights at The Palace for my birthday. Our castle view room was refurbished to a very high standard and much larger than normal. Everything was spotless and all of the staff were polite, friendly and helpful. Their Covid measures were excellent including the free option of eating in your room and a request to preorder hot breakfast dishes and book a slot. All perfectly reasonable. The recently upgraded swimming pool area was lovely and safe numbers adhered to. Vif I have one small complaint it would be that as housekeeping now have to be invited into the bedroom we missed the instructions on the room envelope given to us on arrival. It was easy to miss and perhaps drawing attention to the guests would be good. Unfortunately it meant our towels were not replaced and it took 4 attempts to get this done. Everything else though was delightful and I would highly recommend this very central hotel.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, Waitknowe! I am so pleased to hear that you enjoyed your stay and you managed to use our leisure facilities. It is a great opportunity to relax during your trip away. What is more, our the team will be delighted to hear your compliments. I do hope that we can welcome you back in future. Kind regards, Angela

"5 star experience"

5
User 10/10/2020

The staff are so friendly, helpful and dedicated to keeping you safe. Very comfortable environment and very clean leisure facility. Central to Inverness would return in a heart beat. Food was good and prompt but would recommend booking a table for your desired time as soon as you can. Breakfast has a large variety to pick from and again no complaints.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to leave us a great review, boatman2022! It is great to hear that you enjoyed so many aspects of your stay. The reviews are always shared amongst the team and they will be delighted you have given them a 5/5. It is fantastic to hear you thought so highly of the hotel and we will look forward to welcome you back in the future. Kind Regards, Angela

"60th birthday"

4
coolkaj, fife 09/10/2020

stayed here for 3 nights with my husband for his 60th birthday. Lovely hotel. We had a river view room which was very nice and spacious. Staff were friendly and stuck to the rules during this difficult time. Only thing I was a bit disappointed with was breakfast (cooked), haggis was very sloppy and on our last day there was no tomato and I think i got about a small tablespoon of beans. Good choice of continental stuff and bar prices were reasonable for such a big hotel. I would definitely return

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to leave us a nice review, coolkaj. I am happy to hear that you enjoyed your stay for your husband 60th birthday celebrations. It is great to hear you were happy with your room and had a lovely view of Inverness Castle. Also, I am very upset to hear about your experience in the restaurant during breakfast, this is disappointing to hear as we always take pride in our quality. I will definitely raise this with the Food and Beverage manager to discuss with their team. We are very happy that you will come back in the future, we look forward to seeing you again. Best regards, Angela

"Would probably stay elsewhere next time"

3
Clockwork88, Glasgow, United Kingdom 09/10/2020

Location was perfect, right on the water and only a few minutes walk from the centre. Hotel decor was beautiful and really liked it. It also was really clean which is a bonus in covid times. Breakfast was not great - eggs overcooked and muffin burnt and so crispy I could barely cut through it - generally tasteless. Did not like the pre order system either as what if you changed your mind or what if too many people put down the same breakfast time and all showed up at once, I don't see how this would help much with social distancing. I work in a hotel and we take breakfast bookings on check in so that we can make sure there are not too many people booked to go in at the one time. I didn't have breakfast the second morning as it was not great the day before. The room was nice and bed firm but comfy enough- radiator didn't work in my room but luckily the heat from the towel rail spread through. WiFi was a bit slow and didn't work great so had to use my data the majority of the time. Room was clean but did have a few empty and opened coffee sachets but I don't drink coffee so that wasn't really an issue, but maybe would be good to have housekeeping double check this. The bedroom doors were very loud and could hear them slamming early in the morning and late at night. Rooms aren't soundproofed either and can hear what people are doing and talking about in their rooms. I didn't use the leisure club but looked lovely and relaxing as I waited in there to have a massage in the spa which was really really nice- probably the highlight of the hotel for me. A little more information on check in would have been appreciated as I didn't know where anything was or where breakfast was served so had to wander and find things on my own. Overall it was nice if you're just looking for a place to lay your head at night.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Clockwork88. I am delighted to hear that you liked the room you had and were impressed with our location. I am very upset to hear about your experience in the restaurant during breakfast, this is disappointing to hear as we always take pride in our service and quality. I will definitely raise this with the Food and Beverage manager to discuss with their team. However, I would like to thank you very much for your suggestions about providing more information during check in. I will certainly pass on all your comments to the reception manager so he can discuss them with the team. I hope that you enjoyed your time in Inverness and that we can welcome you back again in future. Kind regards, Angela

"Really well run"

5
Paul W, Norwich, United Kingdom 07/10/2020

Stayed for 2 nights here, staff excellent and they really have their Covid cleaning up to spec. Room and bathroom spotless, good location for exploring Inverness, Bar area nice again the place is kept clean

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Paul. It is fantastic to hear that you were so impressed with the hotel and the team. Everyone will be delighted to read your compliments. I hope that we can welcome you back again on your next visit to Inverness. Kind regards, Angela

"Brilliant Stay!"

5
Debzy0909, Dunfermline, United Kingdom 06/10/2020

We have just returned from a 3 night stay at this brilliant hotel. From booking via telephone to check in and check out we were met with friendly, helpful staff. The hotel is very central, exceptionally clean and well organised with Covid precautions. The bar is bright and modern and lovely to sit in and watch the river from the front window. We didn't eat in the bar but the food being served looked tasty! We did have breakfast, though, which was pre ordered the night before to allow for a slick table service in the morning. The portions were plentiful and the toast amazing!! Our room was large, well equipped with a huge comfortable bed a small table and chairs. Nice and quiet too. We will stay in this hotel again, next time we visit Inverness. Thank you Palace Hotel for our wonderful stay!

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to leave us a great review, Debzy0909. I am delighted to hear that you had a brilliant stay with us and liked the room you had. I will pass your feedback to the whole team who helped make your stay so enjoyable. It is great to hear that you have rated our hotel so highly and we are very happy that you will come back in the future, we look forward to seeing you again. Kind Regards, Angela

"Lovely hotel"

4
W2085RJgordonm, Edinburgh, United Kingdom 06/10/2020

Stayed for 3 nights. Lovely hotel right in the city centre. Our room was in the newer part so modern and spacious. Bed was so big I almost had to phone my wife, she was that far away!! Had dinner in hotel couple of nights, best Cullen skink I've ever tasted. Breakfast was ok, has to be ordered the night before. First 2 mornings were fab, 3rd morning however our order was wrong. Wife asked for no haggis or black pud and hard egg, got soft egg and everything she didn't want. Member of staff that served us seemed to know as he didn't come near our table. Leisure facilities are good for a hotel, they also need to be booked to allow social distancing. Weren't able to get an appointment in the spa. Overall a good hotel in perfect position only let down by a couple of small points.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, W2085RJgordonm. I am so pleased to hear that you enjoyed your stay with us and were impressed with our location and Cullen sink soup! Our chef will be delighted to hear your feedback. Moreover, thank you very much for your comment about the big bed! I will certainly pass it on to the Housekeeping manager to think about the walkie-talkie in the rooms :) What is more, I am very sorry for the wrong order during breakfast. I will definitely raise this with the Food and Beverage manager to discuss with their team. I hope that you enjoyed your time in Inverness and that we can welcome you back again in future. Kind regards, Angela

"Everything as advertised "

5
970AndrewK, King's Lynn, United Kingdom 01/10/2020

Thank you all at the Palace hotel for a lovely stay. We stayed for two nights and despite these difficult times the rooms were excellent. The spa facilities were excellent and our evening meal was very tasty. Felt relaxed during our entire stay Well Done

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely feedback,970AndrewK! I am delighted to hear that you had a brilliant stay with us and I am very happy that you managed to make use of our leisure facilities during your stay. This is the perfect chance to relax during your trip away. We will look forward to welcoming you again the next time you visit the city. Kind Regards, Angela

"Excellent hotel "

4
natalieh22123, Edinburgh, United Kingdom 01/10/2020

My partner and myself stayed in the hotel for 3 nights , our room was very clean comfy queen size bed , excellent choice on the tele to watch download , great choice of coffee and tea, Had dinner in the hotel twice , must say one of the best Cullen skink I have ever had and the cranachan was awesome , breakfast was ok I am not a huge fan of a cooked breakfast but on the last morning I had ordered scrambled egg no black pudding no haggis no beans , sadly I got given fried egg and everything I didn't want , on arrival to the dinning room the breakfast waiter was rude unhelpful , he is the only member of staff that was like that as all the other staff were excellent so I was a bit taken a back , 1st night we couldn't get in the car park , but we got parked in the morning for the rest of our stay , the pool jacuzzi and the gym we used it all was lovely and relaxing unfortunately couldn't get a treatment for the time we wanted , have to wear a mask if moving about which is not a problem found most folk wear masked now , hand sanitizers are everywhere and the hotel over all is very clean , would recommend and definitely will be back when we head north again ,

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Natalieh22123! We are glad you have written so many positive points and, on the whole, enjoyed your stay. I am very upset to hear about your experience during breakfast, this is disappointing to hear as we always take pride in our service. I will definitely raise this with the Food and Beverage manager to discuss with their team. I hope that we can welcome you back again soon. Kind regards, Angela

"Not a good experience of Inverness"

2
Sheila J, Lincoln 30/09/2020

Having pre-booked and paid for this hotel prior to our arrival the whole experience was uninspiring and stressful. On arrival the small car park (given the size of the hotel and spa) was rammed. Visited the spa reception that handled valet parking to query this to be told we would have to use a car park 5 minutes walk from the hotel. The young women on reception tried to explain we would get a permit and started to give indecipherable instructions around the background noise from the spa, a face mask and a plastic screen. After a week in Scotland and a car full of a suitcase, bags and camera equipment etc I was not prepared to do this. She shrugged her shoulders and said it was first come first served. My husband heading back in to try to make sense of this was offered a parking space by the valet driver who was just moving a car - problem solved thankfully. Around to the hotel reception to check in and make a dinner reservation (having already had it made clear at both the original booking and the electronic check in that this could only be accomplished when checking in) we were told they were full and nothing was available. We arrived at about 6.15pm!! We were then handed an envelope so we could choose breakfast and return the list (uninspiring) to reception before 8.00 pm for the next morning. How am I supposed to know more than 12 hours ahead what I want for breakfast the next day? We were given an upgraded room - except this was not in the hotel, it was in a separate building the other side of the car park. It was large, mostly empty space with a poor, stingy selection of teas and coffees and next to no storage space for clothes. Which for one night was not a problem but if staying longer there was nowhere to put your underwear!!The shelf below held the kettle with a nearby plug that would have ensured the steam from the kettle hit your clothes. Two cups, two small glasses that held the selection of teas, coffee and sugar. No other options for drinks any where in the room. The bed was a zip lock, hard with the mattress on one side badly dished and so very uncomfortable, no additional available bedding other than a not very impressive duvet. In its favour, I will say the room was clean. I would not recommend this hotel and will have to seriously reconsider using Best Western again after this, which is a shame because previous hotels we have used have been good.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your feedback, Sheila J. On behalf of our entire team, I would like to apologise for not exceeding your expectations and for not being able to give you a happy experience in the hotel. The last thing we want is for any guest to be unhappy. The car park, I totally understand how frustrating this would have been. We are looking at ways to improve this to make it easier for all our visitors, but I am glad that at the end you managed to use the parking space. I am sorry to hear that you were left unimpressed with your room. We do always try our best to find the guests another room if they are unhappy. Sometimes this is not possible due to the number of people staying at this specific time. I can only apologise that this was not possible at your time of stay. Furthermore, I am very upset to hear about your experience during the dinner reservation. Our team always tries to organise all the bookings and adjust to the current circumstances of safety. We understand that sometimes things can and do wrong at times, but we pride ourselves on rectifying matters and dealing with the guest. I am sorry that we did not appear to do this for you on this occasion but We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. I hope that you enjoyed your time in Inverness. Kind regards, Angela

"Royally Good"

5
shelamidala, Lanarkshire 28/09/2020

Palace hotel was just what we needed for r&r after walking the Great Glen. Staff could not have been more helpful and friendly upgrading us to a lovely large room with view of the castle and river - so beautiful and floodlit at night. The newly refurbished spa was amazing as were the massages we booked with the Sleeping Beauty therapists. Inverness is a wonderful destination and Palace Hotel is too! Don't hesitate - book it!

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, shelamidala! It is fantastic to hear that you were so impressed with the hotel and the team. Everyone will be delighted to read your compliments. I am delighted to hear that you managed to make use of our leisure facilities during your stay. When you have a busy day, there is nothing better than a good massage so you can relax and unwind. I hope that we can welcome you back again soon. Kind regards, Angela

"Highly recommended!"

5
User 27/09/2020

The whole experience was fantastic. Beautiful room, comfy bed, spotless bathroom, lovely river view. The staff were all friendly and helpful. The few little requests that were made were dealt with efficiently. Nothing was too much trouble. Considering the times we are living in, this hotel does everything it can to keep everyone safe while making your stay enjoyable. Well done everyone and thank you!

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, juliegreenhorn1971. It is fantastic to hear that you were so impressed with the hotel and the team. The reviews are always shared amongst the team and they will be delighted you have given them a 5/5. I hope that we can welcome you back again on your next visit to Inverness. Kind regards, Angela

"Excellent hotel on waterfront"

5
Lynn N, Knaresborough, United Kingdom 23/09/2020

Spent three nights at this fabulous hotel last week. Recieved a warm welcome by receptionist on arrival Lovely modern clean room with good facilities large flat screen tv.Bright and cheerfull bar bistro area with good service.We asked on arrival if we could visit the spa the receptionist booked a session for us and sent bathrobes and slippers to our room.The spa is lovely.We were allowed to use the pool sauna and a session in the jacuzzi for a forty five minute period. The hotel has a very good covid 19 protocol. You have a choice to have your room cleaned or not.There is a full breakfast menu available.Highly recommended hotel on Inverness waterfront. Thanks to all the wonderful staff

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to leave us a lovely review, Lynn! I am happy to hear that you managed to make use of our leisure facilities during your stay. This is the perfect chance to relax during your trip away. What is more, I am delighted to hear that you had a brilliant stay with us and you found the team friendly. I will pass your feedback to the whole team who helped make your stay so enjoyable. We will look forward to welcome you back in the future. Kind Regards, Angela

"Great Hotel"

4
teamer88, Aberdeen, United Kingdom 22/09/2020

Hotel is by the river and has great views of the castle. All the staff were friendly and cheerful and keeping to the COVID-19 procedure. We stayed for 3 nights and breakfast each morning. The selection on menu was good and tried something different every day. We had dinner at night on one occasion and it was very good. The bar area is well set out for having drinks during the day or night. Our room was a little bit hot at night but not that bad, can always open the window. Rooms are smart and bright, cleaning staff cleaned room every day, you get a choice whether to have them in room or not. We're glad we picked this Hotel and will be back.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your amazing review, teamer88! I am so pleased to hear that you enjoyed so many aspects of your stay. It is great that you liked the room and bar area. The team will be so happy to hear your compliments. I hope that we can welcome you back again in future. Kind regards, Angela

"Good hotel, great location, limited onsite parking"

4
YorkshireMinsterman, Queensbury, United Kingdom 19/09/2020

We stayed here twice at the start and end of our North Coast 500 road trip. This is a review of both nights (a week apart). Great location next to the river and a very short walk from the castle/centre of Inverness. We stayed in a refurbished room both nights with super kingsize bed. The room was very nice (if a little warm on the first night). Breakfast was very Covid friendly albeit a bit disorganised but understandable in the circumstances. Onsite parking was difficult both nights but there is some on street and public parking nearby. Didn't use the pool/spa (closed on our first night and no time on our second)

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your wonderful review, YorkshireMinsterman! We are so glad you were impressed with your room and we are delighted that you enjoyed your stay with us ! We hope to see you again in the future. Stay safe and well. Kind Regards, Angela

"Overnight stay"

4
patnken, East Wemyss, United Kingdom 17/09/2020

Excellent hotel, we were given info when we arrived regarding booking pool for a swim, booking breakfast, and informed us of Covid practises used in hotel from a very professional reception team.will definitely visit again

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Patnken. I am so pleased to hear that you enjoyed your stay with us and were impressed with our helpful team. We hope you will come back and see us again soon. Kind regards, Angela

"Right in the centre"

4
roamingroto, Alderminster, United Kingdom 16/09/2020

We stayed here at the start of our NC500 trip and were reasonably pleased with our choice. Hotel is strictly adhering to COVID restrictions, perhaps a little too vehemently. We had booked a standard room, but were offered the opportunity to bid for an upgrade, which we did. We got a River Ness View room, but they failed to provide the promised extras such as water and shortbread in the room, quoting COVID Restrictions which is a little odd when other hotels in Scotland are managing to provide them! A bit of a mean trick. Most staff were friendly and helpful with the exception of one young lady receptionist who must have had previously worked as a medical receptionist as everything for her seemed to be a negative. Room was very nice, with a confortable bed and good seating looking towards the river and the castle. Dinner in the restaurant was a bit disappointing in terms of the food on offer. It was OK but menu choices offered very little in the healthy range (most things were fried - but this is Scotland!) and when served food lacked any style in its presentation. We took breakfast in our room and this was very good, served on time, hot and well presented. Although not cheap, this is an excellent place to stay in the centre of Inverness and is walkable to the city centre, the river, castle etc. Car parking is a bit of a nightmare as there are insufficient spaces, but there is on-street parking nearby at a relatively low cost.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Roamingroto. I am so pleased to hear that you were impressed with your room and our location. I am very sorry that you did not have any water and shortbread in your room, but due to the current situation, we try to follow the hygiene guidelines and on request we deliver all the necessary items directly to our guests. Furthermore, I am very upset to hear about your experience in the restaurant during dinner, this is disappointing to hear as we always take pride in our quality and service. I will definitely raise this with the Food and Beverage manager to discuss with their team. I hope you enjoyed your time in Inverness and we can welcome you back in the future. Kind Regards, Angela

"The Best Hotel"

5
The_Real_Mrs_Earl, Stoke sub Hamdon, United Kingdom 16/09/2020

I absolutely love this hotel and will only stay here when I visit family. I like to have a view of the castle and the staff do all they can to make this happen. I was there for my birthday last week and was in room 26. Wow, what a room! The view was amazing. Two huge beds and birthday bubbles on ice. Breakfast was fabulous even though there are new Covid measures in place. I will be back hopefully just before Christmas, this is when a view is a must. Thank you to the whole team at the Palace.

"A very nice hotel"

4
133333, Wirral, United Kingdom 16/09/2020

This a lovely small hotel which has been refurbished recently. The entrance and lounge are very impressive as was our river view bedroom. The bedding was lovely quality and the bed was superbly comfortable. Everything was clean and COVID prevention was very good. The swimming pool was new and a delight after a long journey albeit for only a 45 minute pre booked slot each day. Jay on reception was superb and sorted out our concern regarding 2 very poor breakfasts. Saying that, I would definitely recommend this lovely hotel.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi 133333, Thank you for your lovely review, we are delighted to hear that you enjoyed your River View room and the Swimming Pool. I will pass on your lovely comments to Jaye on reception too! We hope to see you again soon. Kind regards Samantha Coutts

"Filth"

1
Karl-Kemp1, Stromness, United Kingdom 15/09/2020

very unhappy with a few aspects of this stay, okay, water coming through the ceiling is not something that can be helped. A filthy breakfast plate, so bad it had obviously been put somewhere to get washed but then placed on our tray, thick with grease. The bathroom mirror was covered in what I am hoping was spat out toothpaste, we decided to leave this. Because of covid we took our own antibacterial wipes, I work in a care home and traveling at the moment is a worry for me. We wiped every contact point on arrival and once the room was "so called" cleaned. You can see from my other picture that the windows were rife with greasy hand prints and even a child's foot print. I have no confidence in this hotel being able to manage should a guest test positive, I would suggest finding somewhere with an enhanced cleaning schedule or covid policy that aims to prevent guests contracting covid. The worst of it is we took a hypoallergenic dog with us, £15 a night charge, one assumes this is for more thorough cleaning, I would not say our room had more than a quick wipe of the surfaces and a 2 minute vacuuming. Stay safe, stay out the palace. It is a shame they haven't been able to trade safely as size of room, location and friendly staff would all get 5 stars, but how could you give any endorsement given the filth we walked into. Love best westerns generally, this is one of just 2 I would never return to visit, but in a different time I would probably have given 3.5 stars, but places like this are not worth chancing right now.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Karl-Kemp, Thank you for your review. I am so sorry we did not meet your expectations during your stay, we pride ourselves in our cleanliness and service that we provide. I have discussed your feedback with our housekeeping manager and all rooms are sprayed using an electrostatic sprayer with TECcare Control disinfectant - which is a high level of disinfectant cleaner that will last for 28 days. I have also discussed your feedback with our Food and Beverage Manager who will be looking into this and providing further training. We have a standard pet policy for all guests and i am sorry you felt that you should not have been charged for your dog. We hope you enjoyed your time in Inverness. Kind regards Samantha Coutts

"2 night stay inverness"

3
stephensE2602RH, Middlesbrough, United Kingdom 11/09/2020

booked ness view room , views are spectacular of castle and river well worth the extra cost. Although the reception and restaurant were refurbished and modern our room was worn, rotten window frames, in need of TLC overall. Parking was terrible, was told beforehand no need to book on site parking, after 7 hour drive up was told none available and had to park in side street although free overnight only provides max 2 hour stay so had to find all day parking by asking parking attendant. Hotel not provide this info. Staff not helpful, seemed as if they didnt want to be there. Inverness town is lovely and worth the visit with its attractions and history and of course on loch ness . Plenty to see and do in the area.

"Spacious area for a drink"

4
fourstaronly, aberdeen 11/09/2020

Used the large lounge/ entrance area for a nice glass of wine The bottle may have been more expensive but this was value when the space and view of the castle were taken into consideration Inverness bars had a waiting time to enter for a drink so the Best western was ideal and quiet Felt very Covid secure and safe

"What a lovely place ❤️"

5
anniem15, Aberdeen, United Kingdom 08/09/2020

We had a thoroughly enjoyable couple of days at this hotel. The hotel is in a great location in Inverness right on the river & a couple of minutes from the centre. The selling point for us was the recent renovation & the fact it has a pool & a spa. Oh how we've missed swimming during lockdown. We stayed in a river/castle view room which was well worth the extra. Had a great breakfast served in our room on first morning which came at no extra cost. Everything first class. Because of current situation with COVID you have to pre order breakfast before 9pm the night before. So means sittings can be spaced out. All areas of the hotel were spotless the spa in particular was fantastic. This also requires to be prebooked for a 45min slot so it never gets overcrowded. Pool, jacuzzi & sauna all operational although steam room was out of commission during our time there. The car park is small & a bit hit or miss. We never got a space but wasn't an issue we parked just along the road in the Cathedral car park which was £5 for 24hrs, so didn't feel this was excessive. Also you can pay by debit card so no scrambling for coins. Looking to return soon.

"Fantastic"

5
User 07/09/2020

Perfectly situated Hotel , staff lovely , food lovely,hygiene excellent ,felt very safe in these Covid times, room was absolutely gorgeous and huge too , queen twin beds , gorgeous chandelier , would recommend and will definitely come back, couldnt ask for more

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi LindahG3031HB, Thank you so much for your lovely review! we are delighted that you enjoyed you stay with us. We can't wait to welcome you back! Kind regards Samantha Coutts

"Gorgeous Hotel"

4
User 05/09/2020

Stunning hotel, immediately felt luxurious, well worth the extra pennies for a river view room. Just a couple of niggles; if the hotel car park is full I think the nearby parking should be complimentary as there is no charge for the on site parking and there limited spaces. Additionally, the restaurant could do with an upgrade although the bar and reception area is gorgeous. The room itself was stunning although the bed quite hard. There were no toiletries in the bathroom, I believe from other reviews that they were available upon request but this wasn't explained upon check in.

"4th visit"

4
User 02/09/2020

Came here first as part of great rail journey holiday. Dignified hotel friendly staff. They are making an effort to adhere to Corona virus restrictions. Food in restaurant not great. Everything is cooked through but breakfast pancakes undercooked french toast tasteless. I know that they can do better

"Short break"

4
User 01/09/2020

We stayed here on sun mon nights, hotel was modern and in a fab area of inverness Rooms were well kept and clean with a modern finish We used the spa on monday which was opened that day great pool saunas and jacuzzi Drinks and food were lovely all covid regulations followed and staff were nice would definitely return

"Perfect"

5
User 01/09/2020

Best Hotel of the week during our NC 500 could not fault it. Location rooms food service and price was excellent and if I am ever back in Inverness this would be the hotel to choose. Only downside the pool was closed due to covid.

"Evening Meal"

5
stevemacd1, Scottish Highlands, United Kingdom 31/08/2020

Family meal in the bar was superb. Extensive menu with brilliant staff. Cutlery handed out within a sealed pack with a wet wipe, little bit of class with regards to CV19. Recommend the Palace to anyone wanting a no nonsense quality menu.

"Staycation"

5
nellymac64, Edinburgh, United Kingdom 25/08/2020

Booked staycation here on very good rate in river view room. Everything in place and well organised to help prevent Covid. Staff were all excellent and couldnt have been more helpful. Breakfast is pre booked with time slot and availabe to have in your room at no extra cost, which was great for us and more relaxing. Would definitely book again with no hesitation.

"August stay"

5
coling928, Edinburgh, United Kingdom 21/08/2020

Booked the Inverness palace hotel shortly after lock down ended as part of a staycation. Clearly quite a bit of money was spent on renovating the hotel prior to lockdown and it was looking very fresh throughout, with the addition of perspex screens to protect staff and guests. The room we had was a river room with a beautiful view of the river and the castle. A king sized comfy bed, a large bathroom and the usual TV and tea/coffee facilities. My only complaint was that the room was very warm and the towel rail was on with no ability to turn off. The lack of hotel information, iron and toiletries in the bathroom was a bit of a disappointment, however I'm not sure if these have been removed due to government guidelines or just now something a 3* hotel doesn't offer. Staff at check-in and throughout were incredibly helpful and friendly. Brasserie and breakfast staff were attentive and masked at all times but still able to provide good service. At the time of our visit the spa was unfortunately closed, due to govt guidelines, would like to revisit and try out the facilities.

"Weekend for special birthday"

3
pauline r, Perth and Kinross, United Kingdom 20/08/2020

Stayed here for my special birthday weekend not impressed Rooms basic for the price Breakfast very unorganised I day we were still eating our cereal and the hot breakfast was about to be delivered and waiter saw we were still eating and took it back to the kitchen when we did get it don't think it had been kept warm then another day we sat for about 30 minutes waiting on it. We decided to eat in the hotel bar area the first night big mistake fish was cold and inedible and although staying no barbecue sauce with the steak baguette I got it. Staff very inexperienced in the bar area giving them benefit of the doubt we thought we would give it another go another big mistake booked a table at the bar when we arrived was advised we didn't have a table booked by one member of staff so I approached the girl who I had made the booking with and eventually got a table starters and steak were really good however when my husband wished a pudding he couldn't get one as by the time we got the table resorted and had eaten our other food the Kitchen shuts around 9.00 so no pudding why start serving people if you can not get the menu to the end I am sorry but at this time with the pandemic you would think they would be happy with any income from guests. Would not return and would not recommend sorry

"Simply amazing yet again"

5
User 17/08/2020

Can't say how amazing this hotel is we have been multiple times and even with all the covid rules they still go above and beyond, this time we had a beautiful river view room with the fresh decor and luxury doesn't even describe how good it was. The staff in the bar were amazing as was the afternoon tea. Stay safe and well all and we will see you again in Novembe.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi JasonsB1044MW, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your room and your Afternoon Tea. I will pass on your lovely comments to our team. Hope to see you again soon. Kind regards Samantha Coutts

"Fantastic Place to stay"

5
Lawrence15, London 14/08/2020

Having decided on a 2 day staycation we booked the palace. From start to finish the experience was excellent. The procedures in place for Covid were excellent and nothing was too much trouble for the staff. The decor was in keeping with the whole feeling of the hotel. Rooms were perfect. The breakfast was excellent and again the safety applied was second to none. We had our dog with us and again the staff were excellent. I cannot recommend this hotel more highly. The General Manager and his team should be very proud

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Lawrence15, Thank you so much for your fantastic review! we are delighted you had an excellent experience. We hope to see you again soon. Kind regards Samantha Coutts

"Average"

3
User 12/08/2020

firstly....no parking. Staff were fairly brash. The spa was shut (this wasn't mentioned on the website) WiFi is dreadful. Rooms are okay. Remember to bring soap etc. They don't include that. Overall not massively impressed. Not very bad though. Location is nice. You can do better for your money IMHO

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank your for your review, we have a car park at the side of the building with limited spaces available. We are sorry you were not able to find a space when you arrived. The leisure club is shut until the 14th September due to the Scottish Government guidelines and we have noted this on our website. I am very sorry you did not have soap in your room, due to the current situation we are trying to follow hygiene guidelines and deliver any necessary toiletries etc directly to our guests on request. I hope that you enjoyed your time in Inverness. Kind regards Samantha Coutts

"Best hotel in the Highland"

5
maryjoyfrance1122, Dundee, United Kingdom 08/08/2020

Best hotel in the Highland and the staff are really nice and very friendly especially Samatha, She very easy to deal with, she was so very patience and give what best for you, When we was in the hotel the staff are really friendly and would like to thank to Enrico who accomodate us on our dinner and give what our request. All over is absolutely amazing we will back here very soon. Thanks to people who accomodate us.. All the best and See you very soon xxx

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much Maryjoyfrance! Thank you for we are delighted to read you had a fantastic stay and i will make sure to pass your lovely comments on to Enriko and Samantha too. We look forward to welcoming you again soon. Kind regards Angelika

"I would recommend this hotel for leisure or business"

5
Kayldevlin, Edinburgh, United Kingdom 08/08/2020

I decided to come here with my partner for a staycation during the pandemic, and I would definitely recommend this hotel to others. The rooms are clean and lightly decorated. We also had an outstanding view that overlooked the river and Inverness Castle. The restaurant and lounge are also fantastic. The food and drinks were prepared quickly and efficiently. (I would definitely recommend the steak.) The restaurant is fresh and elegant and at night the contrast of the dimly lit lights and the beautiful views outside make it perfect for a quiet drink at night. The lounge is also perfect for just sitting and having some quiet to yourself or for taking care of some business. The staff are all very polite and extremely helpful. The hotel is very close to many tourist attractions, bars and cafés, local shops and restaurants. And if you take a little walk down the river there is an amazing walk way that leads to little waterfalls and bridges and at night it's light up into a forest-like wonderland. I would recommend this place to anyone who's looking for sometime away. It perfect for couples and families. Or even if your looking for somewhere quiet to get some work done.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much Kayldevlin for you fantastic review! we are very happy to read all the things you enjoyed during your stay. I will pass this review on to our team who will be delighted to read them too. We hope to see you again soon. Kind regards Samantha Coutts

"Mid Week Break"

5
lorna2730, Falkirk, United Kingdom 07/08/2020

Just returned from a 3 night stay at this hotel which has been newly refurbished to a high standard. We had a delux river view room right opposite the castle, which was lovely. They have installed Perspex screens in public areas including the reception, Brasserie and lounge, these are not intrusive and whilst you are aware they are there, they soon become invisible. The staff all wear masks and guests are requested to do the same whilst walking around the hotel, and there are various automatic hand sanitizer stations around the hotel including prior to entering the lifts. The food is good quality, tasty and well cooked. The location of the hotel is excellent, being very close to the city centre. We had a very enjoyable stay, during which we felt safe with the measures put in place by the hotel and the staff. We will certainly recommend this hotel to any friends looking for a good hotel in Inverness.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review Lorna2730! we are delighted to hear you had a very enjoyable stay and felt safe with the measures that we have put in place. I will pass your review on to the team and we hope to welcome you back again soon. Kind regards Samantha Coutts

"Great getaway"

5
tracymJ3297IA, Glasgow, United Kingdom 27/07/2020

Such a fantastic hotel we stay for 3 nights the room was lovely and very clean also had a 50inch tv which was great for chilling out at night and being out and about. The hotel is on the river and also looks into the Inverness castle. Once you have parked in the free hotel car park you can walk across the bridge and you have all the shops and restaurants. The staff in the hotel and very friendly and great for information and so helpful. Things are different with COVID but they are doing a fantastic job making the guest feel comfortable and safe. They also give you the option to eat in the restaurant or get your breakfast or meal to your room which was amazing. Would definitely come back to this hotel. We got take away a few nightS and brought it back to the room and also order a takeaway delivery.

Samantha Coutts, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to leave us such a fantastic review, TracymJ3297IA. I am delighted to hear that you had a brilliant stay with us and loved the room with a TV you had. We pride ourselves on having such a helpful team, and we are very happy that you felt this way too. I will pass your feedback to the whole team who helped make your stay so enjoyable. We will look forward to welcome you back in the future. Kindest regards, Angela

"Great stay!"

5
Aleika73, London, United Kingdom 27/07/2020

What a lovely hotel and a great location. Our room had a great view of the river and castle. It was spacious and clean. Due to the Covid measures hotel put in place, we enjoyed our breakfast in our room looking at the stunning view. The bar looks great, probably newly refurbished. Staff very helpful. Hotel is at walking distance to bus station, Ness islands and the city center. Did not need to use transports at all in the city. Definitely a perfect stay.

Samantha Coutts, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Aleika73! It is great to hear that you enjoyed your stay with us and were impressed with our castle view and breakfast selections. I am very happy that you had an enjoyable stay in our hotel. I hope that we can welcome you back again very soon. Kind regards,Angela

"Lovely hotel in a great location"

4
braveheartscot, Edinburgh, United Kingdom 26/07/2020

This hotel is situated on the river and is well situated for all the nearby amenities. The rooms are very clean and beds comfortable. All the staff we met were very friendly and helpful. The bar has a good atmosphere and is reasonably priced for a good class hotel. It has a free car park attached. I will stay here again.

Samantha Coutts, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your stay, Braveheartscot. I am so pleased to hear that you were impressed with the hotel and our friendly and helpful team. I do hope that we can welcome you back again very soon. Kind regards, Angela

"Excellent hotel in great location"

4
gorby123, England, United Kingdom 18/04/2020

We stay at the Inverness Palace hotel in March just before the lockdown. Situated right on the river, opposite the he castle, our rear facing room was large in good condition, warm and quiet. We travelled as part of a coach party, and so has included meals and drinks. The food was excellent, with a good choice and at evening meal wine in the table. At the bar we could choose from a large selection of draught or bottled beers, although wine here was limited to the cheapest house variety. My only small gripe was the lack of the leisure facilities, which I had been looking forward to. I was aware of the refurbishment and the reopening date of the 13thMarch, which was still being given in reply to reviews here just a week before. In reality on arrival there were still several weeks work left to do, and although we had been notified a few days in advance, we were not offered the use of facilities at another hotel as some previous guests had been. Instead we were offered an extra hour in the free bar which probably cost nothing as most people can only drink a certain amount anyway.

Samantha Coutts, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Gorby123, Thank you for taking the time to review the hotel after your recent stay. We're glad you enjoyed your time with us despite the unusual circumstances and hopefully when things get back to normal you'll be able to visit again and make use of the brand new leisure facilities. We're looking forward to reopening the hotel soon and welcoming guests back and hopefully we'll get a second opportunity to Impress you later in the year. Best Wishes Samantha

"The best Best Western"

5
wolfmantrooper, Kendal, United Kingdom 31/03/2020

Great hotel modem comfortable and fantastic service a hotel as it should be geared to the guest the staff could not do enough for us There is limited parking free of charge on site but also a large car park very near by the facilities looked great but as lockdown was in force we relied on room service which was excellent

Angela Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Wolfmantrooper, Thank you so much for your wonderful review! We are so glad you were well looked after by our team and we hope to see you again in the future. Stay safe and well.

"excellent hotel"

5
User 20/03/2020

good location.5 minutes from centre.staff very professional.rooms very good housekeeping standards.food plenty of choice and cooked well.waiting staff very alert to table service and on the ball and also always had a smile on their face.

Angela Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, johndanny47! We are happy to hear that you were impressed with the room and you found the team helpful and friendly. We hope you will come back and see us again soon, Kind regards, Angela

"EXCELENT STAY"

5
User 19/03/2020

Warm welcome Clean and attractive Hotel and restaurant. Good food. Good service. Good location. Good booking arrangements. Welcomes dogs. Cheerful and competent staff. We missed the swimming pool as it was being refurbished, but this was explained when we booked.

Angela Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for the fantastic feedback frederickpconnel! We're really pleased you enjoyed your stay and were impressed with so many aspects. We are sorry the spa was closed for refurbishment during your stay. I hope that we can welcome you back again very soon. Kind regards,Angela

"Fantastic View of the River Ness"

4
Ian B, Gosport, United Kingdom 13/03/2020

Stayed here for four nights in March. First two in a standard room at the back of the hotel and the next two nights we upgraded to a river view room. Well worth the extra cost. The hotel is underging a lot of revamping but the current public areas are very warm ad welcoming. Sitting in a big chair in the lobby in front of a roaring fire in the middle of a snowstrorm outside is quite enjoyable. The staff are friendly and efficient witouhout being obtrusive. Try eating in the brasserie. A very good selection of burgers and drinks. Both rooms were warm and well serviced. The more expensive river view room had shortbread biscuits . Only a personal favourite. The bath and shower were superb. Especially the shower, red hot and nearly knocked me off my feet. Lovely place to linger. The bathroom was well stocked with a good range of toiletries. The beds in each room were massive and comfortable. Slept right through to 0830 one day. I'm usually awake at six. We'd go back. No hesitation. A really good value for money hotel.

Angela Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to leave us such a fantastic review, Ian B! I'm delighted to hear that you had a brilliant stay at Palace Hotel and you enjoyed so many aspects of your stay and that the team made such a good impression. It's great to hear you thought so highly of the hotel and We will look forward to welcome you back in the future. Kindest regards,Angela

"Always good"

5
scotlandshorty2017, Kirkcaldy, United Kingdom 04/03/2020

A great location with wonderful service. The hotel was warm, which was important as it was cold outside. We have stayed here a few times before and have used the pool and Jacuzzi. Sadly this was not available on our recent stay, in fact, when I woke up to the sound of a pneumatic drill, I thought it was my husband snoring!! Used the brasserie facility for the first time. It was good.

Angela Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your stay, scotlandshorty2017. I'm so pleased to hear that you were impressed with the team and our location. I'm sorry that the Leisure Club wasn't open during your stay but this will be back open on the 13th March. I am so sorry you were disturbed by the noise from the renovations. Hope we can welcome you in future to see the finished result. Hopefully we will see you again soon. Kind regards, Angela

"Some rooms are excellent, some are tiny"

4
icepick80, Beemte-Broekland, The Netherlands 26/02/2020

Stayed in this hotel for 2 nights in february. The first night I stayed in a very small room that was not in the main building. I didn't like this room.. I had no space to put my luggage, the tv was tiny and the light from the hallway was shining in through the cracks of the door. The next day they moved me to a much larger room in the main building.. I was surprised how much difference this room made. It was spacious, I had space to put my luggage and felt much happier there . The bed in the first room was 140cm, this one was at least 180cm. I used the breakfast buffet once at this hotel. If you book this early you get a discount. The quality of the food was disapointing. I think the scrambled eggs were made from some instant mix, the toast was burned and the croissant didn't taste very nice. All together.. i think this hotel is fine for it's location. I would stay here again but I would try to make sure I stay in the main building. I wouldn't do the buffet again for breakfast... instead I would just walk to town and have something there.

Angela Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your feedback, icepick80. I'm so pleased to hear that you were impressed with our location. I'm very glad our team offered you another room that was more suitable for you. I'm very upset to hear about your experience in the restaurant during the breakfast. This is disappointing because, we are always proud of our service and quality of food, what is more we use free range organic eggs, but I will definitely raise this with the Food and Beverage manager and Head Chef so that case can be looked into. I do hope that we can welcome you back again in future. Kind regards,Angela

"Lovely weekend "

5
User 25/02/2020

What a lovely weekend break my friend & I had here. Our room was very spacious & the bathroom had both a shower & bath which was lovely. Safe, iron, tea & coffee making facilities in the room & complimentary bottled water. We didn't eat at the hotel but used the pool & spa facilities which were good. Parking is also on site. Would definitely return next time I'm in Inverness

Angela Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write your lovely review, fionag459! I am so glad that you enjoyed your stay and that you were impressed with so many aspects. Hopefully we will see you again very soon. Kind Regards, Angela

"excellent hotel"

5
garyeie, London, United Kingdom 24/02/2020

lovely hotel, area and fantastic staff all round who work very hard to make sure your stay is one of the highest quality. Staff were always ready to help with any requirements I needed. Advice and ideas of the local area, places to go and see. The meals were beautiful and the whole enviroment of the hotel was excellent.

Angela Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write your lovely review, Garyeie! I am so glad that you enjoyed your stay and that you were impressed with our friendly and helpful team. I will make sure to pass your comments on to our team. Hopefully we will see you again very soon. Kind Regards, Angela

"Location location location."

4
gincon, massachusettes 21/02/2020

Over looking the river Ness and a two minute walk to the town. The property was well maintained. The room was spacious and clean. We had a room in the back however if we were staying longer would have gotten one in the fron on the river!!

Angela Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your lovely review, Gincon. It's fantastic to hear that you enjoyed your stay and were impressed with the room. I hope that we can welcome you back again in future. Kind regards, Angela

"Short break"

5
mrsmck3, Elgin, United Kingdom 17/02/2020

Fabulous hotel, great food, excellent location for walks, shopping, restaurants and bars, views of the castle and river were simply stunning, staff go above and beyond and cater to your every need. Cant wait to go back.

AngelaMBW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for your lovely review, mrsmck3! I'm so pleased to hear that you were impressed with the location and food.We are delighted you found the staff friendly and helpful. I will make sure to pass your comments on to our team. Hopefully we will see you again very soon. Kind Regards, Angela

"Room /staff"

3
ambu, orkney 17/02/2020

Me and the wife stayed there for two nights in room 6 which had been refurbished,but the sink was cracked the drain in the sink did not work,went down for evening meal we had a deal for the meal we got to the dining room handed menu we said that we had a deal the waiter said you can order from the main on so we looking at what was there when her came to take the order I asked how much is the deal as we had not been told he said £29 each so we need to rethink what we was going to have,we got the food mine was cold so left most of it told the waiter he did not offer a replacement when we check out you wanted to charge us £65 for a meal,the young man at the front desk was so helpful but others not so and at nearly £300 for two nights maybe I was expecting to much

AngelaMBW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your feedback, Ambu. It's great to hear that the team from reception desk was helpful. I'm sorry about the trouble with the sink, I will let maintenance know so that this can be investigated. Also, I'm very upset to hear about your experience in the restaurant during evening meal. This is disappointing because, we are always proud of our service and quality of food. I will definitely raise this with the Food and Beverage manager and Head Chef so that case can be looked into. I hope you will consider staying with us again so that we can have another chance to provide you with exceptional service. Kind Regards, Angela

"Quality hotel."

4
Paul M, Blyth, United Kingdom 09/02/2020

fantastic looking hotel brilliantly situated on the banks of the River Ness. Close to the city centre shops, bars and restaurants. The room was modern and comfortable. Very well furnished. Staff were also great. If you take a car, beware the hotel car park is not large and can get full very easily. We would return.

AngelaMBW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Paul M. I'm so pleased to hear that you enjoyed your stay and were impressed with the room and our team. Thank you for your lovely compliments. I hope that you enjoyed your time in Inverness and we can welcome you back again soon. Kind regards, Angela

"Good value"

4
travelinman045, Montana 05/02/2020

Stayed here last minute good rate, great value. Staff was friendly. Parking is limited on site but they have it handled a short walk away. Food was good. Breakfast plentiful. Rooms very nice and clean. Bed was firm. Now here is my complaint. You have 4 pillows on the bed and every one of them is rock hard. How can you not have a mixture of soft and hard pillows in every room. Most every relevant hotel has figured this out. So today I drive with a stiff neck and a lesser impression of your otherwise fine hotel.

AngelaMBW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review,travelinman045! It's great to hear that you were impressed with the team.They will be delighted to hear your compliments. Thank you very much for your feedback. I'm sorry to hear that pillows were too hard for you. Usually, we have a mixture of medium and hard pillows in every room, I will relay this to the Head of Housekeeping to be looked into as soon as possible. I hope that you enjoyed your visit to Inverness. Kind regards, Angela

"Lovely old building!"

5
User 30/01/2020

You can't beat staying in such a lovely old stone building! Soo much character, I felt like an old lord from Scottish history. Highly recommend! I wish we were able to stay longer and next time, we will!

Sara F, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely comments and we hope to see you again soon.

"Nice hotel"

4
markydog, Batley 29/01/2020

Booked this hotel as I am into fitness and reviews gave the spa & fitness the thumbs up, on arrival I was informed the this facility was not in use due to refurbishment which is fair enough they have to do it sometime to keep it up to date but nowhere did it inform customers if it did I missed it but yo be fair they have an hotel nearby which you can use but couldn't be bothered taking advantage of this as i like to have things on site, to compensate me they offered me breakfast for two mornings Foc which I suppose is something the only problem with that is I didn't get any excersise and ate two full breakfasts oh well I suppose it gave me a rest. The staff were very helpful rooms were spacious & clean would I stay here again yes if the leisure centre is completely functional.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Markydog. We do have the refurbishment advertised on all of our websites and are trying our very hardest to make sure that everyone is aware of the refurbishment before arrival. I can only apologise that you were unaware of this. I'm glad that you enjoyed your bedroom and hope that we can welcome you back to see our brand new Leisure Club. Kind regards, Aimee

"Overnight at The Palace"

5
finnes2020, Troon, United Kingdom 27/01/2020

We stayed at the Palace previously and enjoyed it, so decided to return and we were not disappointed - our room was gorgeous. The spa was being refurbished but we were given complimentary vouchers to visit a nearby hotel. We will definitely be back.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review Finnes2020! I'm so pleased to hear that you enjoyed your most recent stay. I'm so glad that were able to take advantage of the Leisure Facilities at the Kingsmills and hope that we can welcome you back to see our brand new Leisure Club! Kind regards, Aimee

"Not wheelchair friendly "

1
734lauraw, Banff, United Kingdom 25/01/2020

We booked this room on the understanding it was wheelchair accessible. This was NOT the case, the "walk in shower" had a step to go over, there were NO grab rails at all and the shower had a fixed head that produced the smallest of water. We called the manager to complain and were thankfully moved to the mercure hotel which is amazing. Calling this hotel wheelchair friendly is very laughable.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write your review, 734Lauraw. I'm so sorry to hear that we were not able to provide you with adequate facilities on this occasion. I'm glad that Maciej was able to organise alternative accommodation for you. I hope you enjoyed your stay at the Mercure Hotel. Unfortunately as we were undergoing a refurbishment of the leisure facility during your visit and this forced us to put the 1st floor of the new wing off due to excessive noise. We have a fully modernised accessible room including wet room on 1st floor which has been well received by all guests so it was a shame, I can only apologise that it was not available during your stay. I am very sorry that someone at my end was not on the ball when your support staff called as they were all made aware that the wet room was not available for 3- 4 weeks. Kind regards, Aimee

"Fabulous"

5
suebrab0n, Southport, United Kingdom 22/01/2020

Lovely staff lovely room and the best sleep ever! The room was lovely, the surroundings lovely and breakfast was good. Hot plates! Fabulous! The hotel is opposite the castle in on the riverside which was simply lovely.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Suebrab0n! I'm so please to hear that you enjoyed so many aspects of your stay and had such a great sleep. I hope that we can welcome you back again in future. Kind regards, Aimee

"Super 3 night stay"

5
pandulaw, London, United Kingdom 21/01/2020

Stayed here on a business visit, super clean room. Staff were friendly and a well payed out breakfast. Room cleaning was good. The Resturant dinner was equally good. Fully recommend this place. Within easy reach of town centre and many other eating places to select.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your great review, Pandulaw! I'm happy to hear that you enjoyed so many aspects of your business trip with us. I hope that we can welcome you back again in future. Kind regards, Aimee

"Afternoon Tea"

5
Barvaslass, Isle of Lewis, Scotland 21/01/2020

Lovely selection of sandwiches, scones and baking arrived pretty much on time. Although we were served tea we had some rather tasty cocktails to go along with everything. Nice bar area with nice views out the window....

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you very much for your fantastic feedback, Barvaslass. It's great to hear that you were pleased with your afternoon tea and enjoyed some of our yummy cocktails afterwards! I hope that we can welcome you back again soon. Kind regards, Aimee

"Daughters 21st"

5
andersonlisa5, Livingston, United Kingdom 20/01/2020

Lovely hotel, Fantastic staff, super clean and tidy even with refurb going on. Rooms are amazing, good food highly recommend the Intoxicating afternoon tea. Lovely atmosphere, everything is within walking distance of hotel, excellent value for money.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, Andersonlisa05! I am so pleased to hear that you enjoyed your daughter's birthday weekend stay with us. I hope that we can see you both again soon. Kind regards, Aimee

"Beautiful hotel, great staff and wonderful setting"

5
WanderingTardis, Brighton, United Kingdom 19/01/2020

Title says it all. Can not recommend this hotel enough. Outstanding service, great value rooms, beautiful location that's great for getting out and about. Lovely breakfast, dinner and bar. Will be back!

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Wandering Tardis. It's fantastic to hear that you enjoyed so many aspects of your stay and hope that we can welcome you back again in future. Kind regards, Aimee

"Honeymoon Stay"

5
cnowphotography, Liberty, South Carolina 17/01/2020

This was our third stop in Scotland on our honeymoon around the country, and was by far our favorite hotel of the bunch. The room was very spacious, as was the bathroom (the only one that was roomy in Scotland, which was odd for a spoiled American.) The best was very comfortable. The hotel and room were very clean, and the staff was helpful. This location is beautiful on the river, looking at Inverness Castle (one of the few in country we didn't find time to explore.) The hotel is close to many restaurants and shops, and the town is very walkable. When we return one day I hope to stay here again.

"WOW, what a wonderful stay "

5
JacquelineT567, Portsmouth, United Kingdom 16/01/2020

Hogmanay in Scotland and hunting for the Loch Ness monster were on my bucket list. So when I saw the New Year package at the Best Western Inverness Palace hotel I decided to book it. My husband and I, were not disappointed. The hotel is very convenient to the centre, a short walk across a bridge. There are lovely walks along the River Ness, which is right on the doorstep. The staff were incredibly friendly, making you feel like you were celebrating amongst friends. Our room was wonderful, very plush and with everything you could possible need. I can't remember the last time I slept so well, such a huge, comfortable bed. It was cleaned every morning by the time you came back from breakfast. As for the food, WOW, it was incredible! It was endless and at such a high standard. The chefs would be there during the day and at meal times and would happily chat to you. You felt they really wanted to make mealtimes special and boy, they didn't disappoint. We loved the entertainment provided over the three nights. A Bagpiper, Scottish dancers and some lovely singers. The young lad, on New Years Eve did a great job. We chatted to his dad, who told us about his future plans, we really hope he's gets the big break he deserves. We would 100% recommend anyone to stay here, you will not be disappointed. A huge thank you to all the staff for making our stay, such an incredible time.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your amazing review, Jacqueline. I'm so happy to hear that you all had such a wonderful time at Hogmanay. I hope you had a chance to find Loch Ness monster! We are glad you have had an amazing meal, our chefs will be delighted to hear your compliments. We are so happy you enjoyed the entertainment. We hope that we can welcome you back for future celebrations or another Nessie hunting. Kind Regards, Aimee Reid.

"Relaxed, comfortable stay"

5
User 13/01/2020

Clean and well appointed rooms. Good decor and comfortable furniture. Location excellent if you want to be near to the city centre. Overall, a very pleasant stay at this hotel. Just check that the leisure centre is open before booking...it wasn't for me which was one of the reasons for booking this hotel. Reception staff did however provide vouchers for admission to an alternative sports club approx. 10 mins drive away.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your stay, rolandohayes. I'm so pleased to hear that you were impressed with the hotel and were impressed with your bedroom. I'm sorry that the Leisure Club wasn't open during your stay but I'm glad you were able to enjoy the leisure facilities at the Kingsmills Hotel. I do hope that we can welcome you back again in future. Kind regards, Aimee

"Lovely room"

5
Escape41798566022, Isle of Lewis, United Kingdom 10/01/2020

Lovely room very clean and tidy, delicious food, relaxed in the pool and spa. The staff were great very helpful and friendly. Overall much better than I expected and very good value for the center of Inverness with a river walk just outside the door and great views from the lounge, bar and restaurant windows.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, Escape41798566022. I'm so pleased to hear that you enjoyed so many aspects of your stay! I hope that we can welcome you back in future. Kind regards, Aimee

"Festive early evening dining"

4
ClareWes, Manchester, United Kingdom 06/01/2020

My sister had booked the festive tea for four of us. Unfortunately they had no mulled wine left but were offered various alternatives. The food was excellent no complaints really good value. Helpful staff.would recommend

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Clare! I'm so pleased to hear that you enjoyed your mean, though I can only apologise that there was no mulled wine left. The team will be delighted to know that they made such a good impression. I hope that we can welcome you back again soon. Kind regards, Aimee

"Amazing Hogmanay stay"

5
User 05/01/2020

We booked the Hogmanay package for 4 nights from 30th December until 3rd January for a group of 6 adults, 2 children and 2 dogs. We loved the hotel; the rooms are big, clean and spacious. The only downside about the room was that it was too hot which meant we had to keep the 3 windows open at all times. The food and drinks on offer were both fantastic and plentiful. The thing that really stood out was the amazing service that was given by all of the staff. They were friendly, helpful and couldn't do enough for all of us. The kids were given sweets and biscuits and the chef even gave the dogs chicken and roast beef. We were all made to feel very welcome. The New Year entertainment was good, however the function room is a little too small for the Party Evenings. We will definitely be back and we're already looking at booking for this Hogmanay!

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your amazing review, Ashmckee. I'm so happy to hear that you all had such a wonderful time at Hogmanay and thrilled that you'd like to come back this year too! Everyone will be delighted to hear your compliments. Look forward to seeing you again soon. Kind regards, Aimee

"New years short break"

5
User 05/01/2020

We chose this hotel for a New Year's Break and my husband's 60th birthday I must say the staff were excellent nothing was too much for them food was good room was clean but our radiator had a knocking sound spoke to housekeeping who said just turn the thermostat which we did it's stopped it rattled a couple of times over our stay we just turned the thermostat and it stopped did not spoil our stay we will be coming back to this hotel

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you very much for taking the time to review your stay, Ian. It's fantastic to hear that you enjoyed so many aspects of your stay. I hope that we can see you again soon. Kind regards, Aimee

"Some like it hot"

3
Tamster1804, London, United Kingdom 04/01/2020

I'm always cold, however in this hotel even with the radiator off all night I was roasting- it was like a balm night in the Bahamas. Room pleasant and clean. Breakfast- wouldn't bother £9 was too much for poo choice and no freshly cooked to order items- would have been even more annoyed if we had paid £14 which is the on the day price. The receptionist should get a gold star for her upselling of the breakfast.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your review, Tamster1804. I'm so glad to hear that you liked your bedroom, though sorry that you found it so hot. We do provide desk fans at reception just in case! I'm also sorry to hear that you weren't pleased with the selection at breakfast. We do offer made to order omelettes, poached egg etc however I will give your feedback to the Head Chef so that more options could be looked into. I do hope that you enjoyed your time in Inverness. Kind regards, Aimee

"Lovely hotel"

5
Alexandra M, Thurso, United Kingdom 03/01/2020

Lovely hotel, well placed for all that Inverness has to offer, shops, restaurants and theatre. We had a lovely river view room overlooking Inverness castle and the Christmas lights. Good choice at breakfast. This hotel has been refurbished since our last stay and it has been done to a high standard, foyer and lounge are very welcoming.

"Wonderful hogmanay"

5
allanfoad, Bodmin, United Kingdom 03/01/2020

We wanted to experience a New Year in Scotland and did so with all guns blazing. We enjoyed a three day celebration with excellent hospitality and experienced a New Year to remember for ever. We were fed into submission.

"Nice from the outside......"

3
787douglasb, Colorado 03/01/2020

....but cramped on the inside. Asked for a riverview large room. Was put in the building across the parking lot,Rm510. No elevator, tiny room, tiny shower stall and bath room, one suitcase stand, had to put the other on the dresser. Maybe would check out another along the river next time!

"Brilliant hotel."

5
Billie M, London, England, United Kingdom 02/01/2020

Rooms were nice with very comfy beds, food amazing and staff were excellent. Short 2 min walk to the high street and a lovely riverside stroll is right on the doorstep. Pet friendly too so lots of happy dogs around the hotel.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Billie M. I'm so pleased to hear that you enjoyed your stay, thank you for your lovely compliments. I do hope that we see you again soon. Kind regards, Aimee

"Christmas Break"

5
Gordon C, Egremont, United Kingdom 28/12/2019

Absolutely fantastic. The staff could not do enough. Great atmosphere from when we arrived to coming home.Food very good breakfasts lunch afternoon tea and evening meal couldn't fault anything. Thank you all for a great Christmas.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, Gordon. I'm so pleased to hear that you enjoyed your stay over Christmas. I hope that we can welcome you back again soon. Kind regards, Aimee

"Great Hotel"

5
Starcrazy, Kent, United Kingdom 17/12/2019

Perfectly positioned beautiful old building on the river Ness. The view of the castle opposite is gorgeous. The interior decor is muted and classy. The staff are excellent, helpful and very friendly. The rooms are clean, pleasant and comfortable. I would recommend this hotel.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Starcrazy. I'm so pleased to hear that you enjoyed so many aspects of your stay, everyone will be so pleased to hear your compliments. I hope that we can welcome you back again soon. Kind regards, Aimee

"Great location and very clean rooms"

5
Barbara H, Richmond, Virginia 12/12/2019

Stayed at this hotel at the beginning and ending of my trip. Very central location and easy to walk to all of the sights in Inverness. Hotel is made up of several buildings - some with elevators and some without. If you can not manage steps then I advise to ask for room in building with elevator. I stayed in the main building and the rooms were recently updated - very tasteful and exceptionally clean. This hotel has a restaurant and bar on sight and the food and drinks are good. All of the staff went out of their way to help and they were very friendly.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Barbara! I'm so pleased to hear that you enjoyed your stay and were impressed with the team. We're really lucky to be in such a wonderful location. I do hope that we can welcome you back again in future. Kind regards, Aimee

"Another Great Stay"

5
User 06/12/2019

We really enjoy staying in this hotel. The location is fantastic, just on the River Ness and close to the town centre, so walking around the city is easy from here. It is also pet friendly which is brilliant, so our little best friend can come with us every time and he also loves a walk along the river! The staff are friendly and helpful and the rooms are clean and comfortable and spacious. The guest areas have been renovated to a high standard and it is a pleasure to have a drink in the bar or sit in the comfortable lobby. All in all, we love staying here as it is our city "get away". We will certainly be back!

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, Passenger40048004287. I'm so pleased to hear that you and your furry friend enjoy staying with us. It's great that the team make you feel welcome and the you like the refurbishments, we're very proud of the way they turned out! I hope that we can welcome you back again soon. Kind regards, Aimee

"5 day trip with Bibbys coaches of Ingleton"

5
david A, Durham, United Kingdom 05/12/2019

Excellent trip to Inverness with bibbys,hotel very good ,swimming pool and steam/jacuzzi room, staff were excellent,food excellent, hotel clean and warm,rooms comfortable and warm,would recommend this hotel for a stay in Inverness,it is close to the city centre with nice walks along the river and canal, also free WI-FI in all rooms, we also had 3 trips out in the coach to local places of interest, the driver was very informative and very courteous, I would recommend Bibbys

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, David! I'm so pleased to hear that you enjoyed so many aspects of your stay. I hope that you enjoyed the rest of your tour! Kind regards, Aimee

"Palace Hotel Inverness"

4
jamesfG7364QU, Edinburgh, United Kingdom 02/12/2019

An excellent satay overall. Minor issues not worth stating as this would b e nit picking. The leisure centre is a lovely setting, brassiere lovely setting and the breakfast is very pleasant and well stocked. I was quoted a very reasonable deal for "Black Friday" and the previous time I stayed it was reasonably priced. However, when I enquired for a stay in the summer, it was very expensive!

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for writing your review, James! I'm so pleased to hear that you enjoyed your most recent stay with us and I hope that we can welcome you back in future. Kind regards, Aimee

"Girls Glitz and Glamour Package"

5
User 02/12/2019

We would like to give a big thank you to Jan the manager of the hotel for going out her way to sort a few issues we had whilst on our stay with a room. The staff in particular Peter who went above the call of duty to ensure, as we had a few problems everything would run smoothly for us after that! And Stevie in the dining room. The hotel is beautiful but the staff make this place special the ones mentioned here are what makes it. The testimont is when theres a issue they fix it and that shows when they make sure the client is put first. We will definatly be back and once again great job guys

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to review your experience, Emz. I'm so pleased to hear that the team made such a good impression and were able to sort any issues in a quick , efficient manner. Everyone will be delighted to hear your compliments! I hope that you enjoyed your girly weekend and that we can welcome you back again in future. Kind regards, Aimee

"A good stay"

5
scutigere, Paris, France 02/12/2019

Beautiful and great hotel (with a parking, this is definetly a plus in Inverness), perfect localisation we were able to visit the area by feet. Stayed 2 nights with breakfast : confortable room, nice people and we enjoyed the pool / jacuzzi.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you do much for taking the time to write your review, marietheresegruber. I'm so pleased to hear that you enjoyed so many aspects of your stay and were able to make use of the Leisure Club! I hope that we can welcome you back again in future. Kind regards, Aimee

"Great nights stay"

4
riadnes_thread, Inverness, United Kingdom 28/11/2019

Stayed here last night and was given a cozy room. I was expecting very small and basic as I only paid £67 on Hotels.com. This hotel was in the centre of Inverness and had alot more expensive rooms available. The room was amazing, large, warm and immaculately clean. Large flat screen TV with a range of channels and Tea/Coffee making facilities. I cannot fault anything with the standards. Did not use the spa on site - this was only due to time, however looked around and wished we arrive earlier. The only negative (and I am scraping the bottom of the barrel) is the bed was very firm and my wife did not sleep well. Hence the 4/5. I would stay here again with certainty.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Riadnes_Thread. I'm so pleased to hear that you enjoyed your stay and were impressed with your room. I hope that we can welcome you back in future where you can make full use of the leisure club! Kind regards, Aimee

"Home from home in Inverness"

5
Silverhill, South coast England 27/11/2019

We have stayed here a few times over the past 15 years. Always have had a front facing river/castle room. Returned this year after about a five year absence. The hotel has had a major overhaul since we were last here. Mostly beneficial, but we are sad that the old revolving entrance doors have been replaced. The ambience within the hotel is very pleasant. The staff are all friendly and efficient. This makes all the difference. Staff morale seems to be good. An important indicator. We thoroughly enjoyed our 5 night stay. Huge room (011) over-looking the river and Castle. There is now a £50 per night supplement for such rooms (on top of the quoted room rate) - but we were aware of this beforehand and opted for it. It makes the room quite expensive - but, we only do this very occasionally. We had a fabulous five day stay. Would love to return.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Silverhill! I'm so pleased to hear that you enjoyed your most recent stay and were impressed with the refurbishment. It's always amazing to hear that you felt The Palace is a home from home and have been visiting us for so long. Look forward to welcoming you back again in future! Kind regards, Aimee

"Great hotel perfect location"

5
User 26/11/2019

Myself and my husband stayed here for weekend break we found the staff in the hotel very helpful and the location was perfect for exploring Inverness we even caught a show in the theatre which is only a 2min walk from this hotel

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Meander31224752927. I'm so pleased to hear that you enjoyed your stay and that the team made such a good impression. I do hope that we can welcome you back again soon. Kind regards, Aimee

"Tom and Margaret Taylor"

5
maggietaylor23, East Kilbride, United Kingdom 26/11/2019

We really enjoy staying at the Palace Hotel Inverness. Our room was very clean and comfortable. The location is excellent. Our room had a fantastic view of the castle and river. Excellent location for going shopping.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Tom and Maggie! I'm so pleased to hear that you enjoyed your time with us and that you were impressed with your bedroom. I do hope that we can welcome you back again in future. Kind regards, Aimee.

"Good value for Money"

5
ClaireyGurl, Glasgow, United Kingdom 25/11/2019

Lovely hotel in a perfect location with friendly and efficient service from the staff. We loved the leisure facilities and couldn't fault the room we stayed in for quality, comfort and cleanliness. Breakfast choice was excellent for continental and cooked although bacon and sausage quality was not great.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, ClaireyGurl. It's great to hear that you enjoyed your time with us and I do hope that we can welcome you back again soon. Kind regards, Aimee

"Do not stay in the townhouse across from the main building."

3
User 18/11/2019

Our agent booked this hotel for us for two nights in September. Unfortunately, we were not given a room in the main building. Had we known there were two buildings, we would have insisted on the main building. Our room, 510, was on the 1st floor of a 19th century townhouse. As we walked in, other guests were smoking cigarettes on the stoop. We climbed a staircase to our room. The room was tiny (too small for two people with luggage and outerwear) and had a very small bathroom. Blowdrying my hair was an adventure. The room was noisy--We heard people walking upstairs and on the staircase, as well as plumbing through the walls. No bottled water was provided. I complained and was told that the hotel was full and we couldn't be moved until the next day. We wanted to use the pool, but there was no way I was going outside in my robe. We were told we could use lockers for a small fee. How petty. We did move to the main building the next day, and that's when our stay improved 100%. We were given a room on the top floor in one of the turrets. It was spacious and had all the amenities we generally look for. If we had been there the night before, our rating would have been 5 stars. The lobby bar was nice, our breakfasts were very good, and we did get to enjoy the pool. The people who work here are lovely, especially those in reception. When in Inverness, do stay at this hotel, but do not stay in the townhouse.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review Matthew. It's great to hear that the team were able to help you find a room that was more suitable to your needs! I'm sorry for the misunderstanding, we do not charge to use lockers in the Leisure Club. As is common around Britain a £1 coin is needed for the locking mechanism, however this is returned when you are finished with the locker. I'm so pleased that you enjoyed the rest of your stay and were impressed with the team. I do hope that we can welcome you back again in future. When booking please feel free to request being in the main building. Kind regards, Aimee

"Fantastic"

5
49fyvie, Edinburgh, United Kingdom 18/11/2019

Spent 2 nights here at weekend .A fantastic weekend was had by everyone not one complaint about anything .Staff first class ,food excellent service great so friendly and nothing too much trouble .Rooms and Spa brilliant.This was a coach load of 36 and they were all raving on way home at how good the weekend had been.This says a lot as we have been having a yearly trip for the last 14 years. Hoping to be back in 2 years .

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, 49fyvie. It's great to hear that you enjoyed so many aspects of your stay, everyone will be so happy to hear your compliments. I hope that we can welcome you back in future. Kind regards, Aimee

"Afternoon tea "

2
winter_tiree, Inverness, United Kingdom 14/11/2019

I've had many good times in this hotel after staying here for nearly a month when we had nowhere to live, food is usually pretty good, rooms are great and it's been beautifully renovated! I love being about to come here for a good catch up with friends as it's just such a nice atmosphere and you don't feel rushed to leave by the staff. After having so many good experiences here I decided to take my friend out for afternoon tea for her 21st, oh boy was that a bad idea. Now, as a baker I didn't have the highest hopes for the cakes but I at least expected them to be homemade and edible. Much to our disappointment (although semi-unsurprised) they were all bought in, and not even good quality ones. Plenty of the cakes flavours were unidentifiable nor particularly delightful, in fact I think we only finished one of the cakes (I assume it was mimicking a Victoria sponge) having not so much of a nibble of the rest only to be put to one side. The scone was pretty decent but it's pretty hard to buy in a crap scone. Profiteroles were pretty decent too, but again, hard to buy in a crap one. The sandwiches were semi stale with lashings of pretty cheap spread on all of them, they had started to go a little dry like that had been sat out waiting for us for a few hours too. Cucumber was soft like it was cut a few days before, smoked salmon tasted a little old, and to my shock the egg mayo was inedible. I have never ever tasted egg mayo like it, it was just wrong. I couldn't figure out if it had gone off it was so old or if someone had made it with a jar of pickled eggs... it just didn't taste right, very sour and weird. The chicken and basil mayo was great though, just a shame about the bread. The pot of tea was lonely, and a total life saver, waitress was great and offered us a fresh top up half way through too. All in all I won't be back for afternoon tea and I certainly won't be recommending it to anyone. I was telling one of my colleagues and she said if she had known we were going there she would have stopped us as she had a very similar experience. Such a shame.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Winter_Tiree. It's really disappointing to hear of your experience with the Afternoon Tea, especially after how high your expectations were based on previous stays with us. Your feedback has been given to the General Manager, Head Chef and Food and Beverage Manager to be used for future training and so that we can improve this product. Kind regards, Aimee

"Nice break"

4
User 13/11/2019

Just back from a two night break in a double room overlooking the river. Nice friendly greeting on arrival, comfortable room with lovely view. Breakfast good, all staff polite. Very nice lounge area to sit in which does coffee and cake. My only negative is on checking out we weren't asked if we had a nice time or if anything could be better - basic customer service If in inverness we would return

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Janet. I'm so pleased to hear that you enjoyed so many aspects of your stay and that the team made a good impression. I hope that we can welcome you back again in future. Kind regards, Aimee

"Awful food and cold room"

1
ailram, Glasgow, United Kingdom 13/11/2019

We had an upgraded room which was really just a view of the river - good luck with that as the curtains needed to be shut all the time to keep out the cold. The radiator in the room didn't seem to be working - it was slightly warm at times but the heating went off around 6pm and didn't come back on. We used the oil filled radiator which was woefully inadequate for the size of the room. I have never stayed in any hotel where I was so cold in my room. The food was terrible - so bad I didn't eat any of it and nobody seemed to notice or care. We stayed here many years ago before it had its refurbishment and one of the reasons we chose this hotel this time was because of the fantastic food - VERY disappointed in the whole experience.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Ailram, I'm so sorry to hear that you were left feeling so disappointed with your stay. I can only apologise that your bedroom was so cold during your stay and that we couldn't move you to a more suitable room. I have asked for the heating in this bedroom to be investigated to see why this was the case. I am so sorry that didn't enjoy the meal you had in the restaurant and that the service was not up to scratch. I have given your feedback to the Head Chef and Food and Beverage Manager so that they can see which team members were on at this time so that this can be addressed with them. I hope that you enjoyed your visit to Inverness Kind regards, Aimee

"Fabulous Stay"

5
User 12/11/2019

We had an amazing stay, the hotel is truly beautiful. Our room has a fantastic view of the river Ness and Inverness castle. The room itself was gorgeous and so spacious. Enjoyed every minurte of staying in the room. .

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, LaylaSodha. It's fantastic to hear that you were so impressed with the hotel. I do hope that we can welcome you back soon. Kind regards, Aimee

"Good quality all round"

4
Piusbaines, Preston, United Kingdom 10/11/2019

We arrived at the hotel for a five day break with our friends and were greeted with afternoon tea and mulled wine.Throughout our stay the hotel staff were very helpful and the food at all meals breakfast dinner and evening meal were all good quality and served with care and quickly .I cannot critisise the meals or the rooms ,the only down to this stay was the packed lunches which were very basic and poor.Recommend this hotel good central location.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Piusbaines. I'm so pleased to hear that you and your friends enjoyed your stay with us. I'm sorry that you were a little disappointed by the packed lunches, I will give your comments to the Head Chef so that we can look into this. I hope that we can see you again soon. Kind regards, Aimee

"Palace in the city"

5
User 06/11/2019

Beautiful hotel, centrally located in the city, over looking the river Ness. Great staff, very warm, helpful and welcoming. Excellent leisure facilities. Great experience and superb value for money. Will definitely recommend to anyone looking to stay in Inverness.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Williamsonlyn. I'm delighted to hear that you enjoyed so many aspects of your stay. The team will be so happy to know that they made such a good impression. I hope that we can welcome you back on your next visit to Inverness. Kind regards, Aimee

"Fawlty Towers"

1
Dunwhinging, London 04/11/2019

Honestly cannot recommend this hotel which is used by several (too many) coach tour operators. The room was OK and clean but the food was awful - worse type of school dinners in hugely overcrowded dining room. Staff in denial about anything wrong, including a suspect croissant at breakfast (mouse dropping witnessed by embarrassed waitress). Also on check out staff denied fire alarm went off (twice) at 4.20am saying 'must have been the cottage next door' when all guests had been out of their rooms wondering what to do and no-one in reception. Best avoid this hotel if you can.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Dunwhinging, Thank you for your comments. After looking into this from when you were here, I have found extensive information from both of the managers on duty, as well as the waitress and kitchen production team. It was explained at the time that the croissant, which is handled personally by the breakfast chef prior to baking, was inspected and was found to have small areas of burnt butter which resembled what you thought was mouse droppings. After the finding, extensive investigation was done within the premises and the company that supply these goods and no dropping were found. We have extensive checks in place from external companies to make sure that something like this does not happen. With regards to the fire alarm this did indeed go off at approx. 4am and it was located in the cottage which is part of the premises. We were very lucky and there was no fire detected, however for the safety of all our guests we have to conduct checks. Even though this was a false alarm I am sure that you will agree that you cannot be too careful when looking after so many people. Kind regards, Aimee

"Mr Allan"

1
User 29/10/2019

VERY DISAPPOINTING. Had a overnight stay at this hotel with my girlfriend. When we arrived we were told we had been moved to another building next to the main hotel but the porter woukd help us with our bags, we'll he didn't, he showed us to our room but at not one point did he help me or my girlfriend with our bags. On arriving in our room we were greeted with 2 tiny double beds which took up most of the floor space, more like a family room I would of said. The bathroom was very small you could hardly turnaround in it.Also very dated not what you expect for the money. Then there was the noise early Sunday morning from rude American tourists and squeeky loud doors. All in all there are far nicer hotels available in Inverness,I would rate the weatherspoons one far superior, having spent £178 for our trip I am bitterly disappointed and won't return to this hotel on our next trip up.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, DAVEJEN030519. I can see that you were given a complimentary upgrade to a River View Double which does have 2 king size double beds. I'm very sorry to hear that you were left feeling disappointed with this bedroom. This is never our intention and will always try our hardest to find a room that is more suitable if possible. It's unfortunate that we couldn't do this for you during your stay. I will investigate which Porter took you to your room as help with baggage is a service that should be provided to all guests. I can only apologise that you did not enjoy your time with us and hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Best is best"

5
Mary T, Stirlingshire, United Kingdom 29/10/2019

Had a wonderful 2 nights stay at the Best Western Palace, wonderful view from our room excellent service. The breakfast and evening meals were excellent plenty to choose from, after dinner there is coffee and tea in the lounge really relaxing atmosphere.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Mary. I'm so pleased to hear that you enjoyed your stay with us and were impressed with the bar and restaurant. I hope that we can welcome you back again soon. Kind regards, Aimee

"Very friendly staff"

4
Cornishhaggis69, Aberdeenshire, United Kingdom 29/10/2019

Had a lovely stay here with my husband the other week. Arrived there after a long drive to be welcomed very warmly by Martin and Lauren I think there names were, who were very helpful in the leisure centre/vallet service where the facilities were lovely. Will definitely be back!

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your great review, Cornishhaggis69. I'm so pleased to hear that you enjoyed your stay and that Martin and Lauren made you feel so welcome. They'll be delighted to hear that they made such a good impression. We look forward to welcoming you back again in future. Kind regards, Aimee

"Wonderful comfortable hotel"

5
MrsBrightside23, Glasgow, United Kingdom 28/10/2019

Lovely decor, comfy beds and large room and TV. The pool looked lovely but I didn't have time to use it. The breakfast selection was vast and very tasty. If you get a room at the front, you get a nice view of the river.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your fantastic review, MrsBrightside23. It's great to hear that you enjoyed your stay and I hope that we can welcome you back again in future. Kind regards, Aimee

"Inverness room with a view"

4
A M, Aberdeen, United Kingdom 23/10/2019

Stayed here for a few nights with my husband during our 7 yr anniversary and we were offered a free upgrade to a riverside room. It was lovely if a bit on the small side, it was also in their annex building so no lift but if you don't have a heavy case then it's all good. Great location and relaxing. Would stay here again.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear A M, Thank you for taking the time to leave us a review. I'm happy to hear that you were pleased with your room & had one of our lovely river facing rooms. It's great to hear that you had a relaxing break away & we look forward to welcoming you back again in the future. Kindest regards, Grace

"Great breakfast buffet"

5
gsantosv, San Pedro Garza Garcia, Mexico 19/10/2019

A very complete breakfast buffet. Continental-American-Scottish. Went with my wife and enjoyed it a lot, also the croissants where fantastic, great coffee. Will return for sure. The only thing is that it goes just from 7am to 10am, so get there early :)

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear gsantosv, Thank you for taking the time to leave us a review. I'm happy to hear that you & your wife enjoyed the breakfast. I will pass your compliments to our Food & Beverage Manager & the Kitchen Team. I hope we can welcome you back again in the future. Kindest regards, Grace

"Friendly and accommodating staff and comfy beds"

5
Wendyeigenwijs, Dunfermline, United Kingdom 19/10/2019

Loved the location, the staff, the beds and the pool! would definitely stay here again! The only downside was the noise outside as we live very remote the city noise was a bit odd to us but that is by no means the hotel's fault!

Sara F, Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for the fantastic feedback Wendyeigenwijs We're really pleased you enjoyed your stay despite the noise at night. Although we're city centre it's usually pretty quite our side of the river so its a shame your night was disturbed. You'll have to come back and see us when the winter leisure club refurbishment is complete. The pool area is going to be transformed and is going to be even better. Thank you again for taking the time to review the hotel and we'll look forward to welcoming you again.

"Autumn Break"

4
890douglasp, Laurecekirk 18/10/2019

Nice hotel. Modern updated reception area good spacious classic double room with recently updated bathroom. Helpful staff lovely breakfast only slight problem is car parking but they do not seem to be the only hotel with this problem. Overall good hotel

Sara F, Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to review the hotel 890douglasp. We're glad you enjoyed your stay and hopefully my colleagues were able to help with parking during your visit. There are 20 spaces at the hotel with a further 20 spaces at the Cathedral car park, a few minutes walk away. The adjacent street also has free parking from 5pm until 10am everyday so there are a few good choices close-by. Hopefully on your next visit you'll find a free space first time. Thank you again for the feedback.

"Very good hotel"

5
Askoepp, Wilmington, North Carolina 18/10/2019

This is a very nice hotel. The staff were very friendly and efficient. Our room was very spacious and the beds very comfortable. The food was good, but the wait staff was a little brusque, at breakfast. I think they were overwhelmed by the amount of people. The bar area is very comfortable, with a nice view. I would stay again, so long as we had a room in the newer wing.

Sara F, Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you Askoepp for your very kind review. The hotel is very popular and at times can be very busy at breakfast as you have seen. Although busy, a smile and a pleasant greeting takes little time so something for us to work on. The main building is being remodelled this winter and should be ready around mid February so might be worth another try the next time you are visiting. Thank you again for your feedback and we'll look forward to welcoming you again soon.

"Great Inverness Hotel"

5
User 18/10/2019

My friend and I were traveling for leisure. Our room was clean and serviced immediately in the morning. The location of the hotel is perfect. We were going on a tour, and the pick up was right next door. In addition, the walk around the Ness River is fun and directly across the street. Our view of the castle and river was spectacular. I highly recommend upgrading your room to a river view. The staff was accommodating and polite. We had afternoon tea, room service, and breakfast. The food was well-prepared and a great value. I would definitely recommend staying here.

"The Good and the Bad"

1
Dhugalls, Crosby, United Kingdom 18/10/2019

Staying at this hotel as part of a rail tour of the Highlands. It's got some great features, some OK ones and some (one) totally crap ones. Bar is very good, friendly competent staff, good service and beer at reasonable prices (3.80 for a pint of bitter in an hotel is good.) Restaurant is good, staff friendly and helpful, service a bit slow, good range of choice in menu, good labelling for such things as vegan/vegetarian, gluten, dairy etc. Food is good. Wide choice at breakfast (help yourself). Rooms reasonably well equipped. Bed firm and comfortable. Lift access available. But the bathroom and toilet is terrible. Basically they have tried to fit too much into too little space. Bath/shower is OK, washbasin is OK, toilet is a joke! Too cramped, heated towel rail immediately adjacent to it so you risk 3rd degree burns when sitting on the toilet. Users are stuck between the bath and the wall with hardly any room to move. Personally, although a great place, I would never come back solely because of the problem outlined.

"Fantastic hotel"

5
User 16/10/2019

fabulous hotel on the river easy walking distance to train station fantastic pool jacuzzi and sauna/steam room all very clean (however i understand a refurb is happening in January ). restaurant in hotel is excellent we had dinner then afternoon tea which both were fantastic . Hotel room is great plenty of space comfy bed .walls are a little thin !

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Navigate06089046256, Thank you for taking the time to leave us such a great review. I'm delighted to hear that you managed to make use of our leisure facilities during your stay. This is the perfect chance to relax during your trip away. I'm happy to hear that you enjoyed the Afternoon Tea & the meal you had with us, I will pass your compliments to the Kitchen Team. I hope we can welcome you back again in the future. Kindest regards, Grace

"Great location"

3
fiby101, Glasgow 09/10/2019

This was a last minute booking and so room wise what we got was ok but less than perfect... mostly because anything last minute with a wheelchair in the equation is a bit hit and miss. On the subject of wheelchairs, the lift to the third floor is tiny, fortunately I can stand and my chair could be folded. Larger chairs just wouldn't be manageable - but there is a bigger lift for a different part of the building. So, room itself, on the third floor at the front was good, neat size but ok if you're on two feet. Relatively modern and new-ish with a great view of the castle. NB: I think this building is listed as its single glazed so being on the 3rd floor was maybe a blessing as the outside noise wasn't too bad with the window open. I wasn't overly taken with the bed which I think was memory foam, which personally I find too warm and doesn't do my back any favours. The bathroom was very neat - if you have mobility issues or a disability the bath might be awkward; the staff brought up a bathroom stool which helped. At breakfast on the first day the dining room was a bear garden; the hotel was full the night before and I think everyone went to breakfast that morning. Its a semi buffet set up where the staff get you a table, bring a hot drink and toast and everything else is a t fetch your own buffet. Quality variable ie the juice was awful, the tea was a bit tasteless, the coffee ok, the hot food ok and plentiful. The trick is to time it so the tour groups have all left which seems to be by about 8.30-ish. The staff make the difference, the breakfast room staff for working their socks off and the spa lady for chasing the non blue badge holders from the disabled parking spaces and everybody from housekeeping onwards being friendly. Its in a brilliant location right next to the riverside so worth going to and pretty good value for money.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to leave us a review, fiby101. I'm happy to hear that you were pleased with your room & had one of our rooms with a lovely river/castle view. Usually for wheelchair users, we try our best to allocate them a room near a lift with a walk in shower. If we aren't aware of the guest using a wheelchair before they arrive, this becomes more difficult due to us only having certain rooms with walk in showers & access to a larger lift. I'm sorry to hear that you didn't enjoy the drinks that were available at breakfast. I will pass this feedback to our Food & Beverage Manager who will have a look into this. It's great to hear that the staff made a super impression to you on your visit to Inverness. I hope we can welcome you back again in the future. Kindest regards, Grace

"Unhappy at the Best Western Palace Hotel"

3
christow71, Fairfield Glade, Tennessee 09/10/2019

My husband and I booked a River Room at the Palace Hotel for five nights. The cost was three hundred and eleven pounds sterling a night. We requested a ground floor room about nine months before we left that Overlooked the castle and river. They couldn't promise us that, but that we would get the equivalent. What we got was a third floor room, that you had to walk right up to the window to see the river, and that was blocked mostly by what looked liked the remains of an old balcony. You could see the castle, again from near the window. The paintwork and windows were shabby, and for the money we were really disappointed. I went to the reception and told them that I had requested a ground floor room, but was told that the room we got was what we were getting. Breakfast we had included in our tariff. What a laugh, we got down, and had to contend with three bus loads of people. This happened every day. If there wasn't at least two busloads, there was three. We found out on the last day that there was an additional room that they could have put us in but none of the staff had a clue about what to do. The food was okay, it was a buffet, some of it was cold, and some kind of warm. We could only eat at nine if we didn't want to contend with a noisy big roomful of people. There was always tons of luggage in the lovely lobby area from the bus people, and you had to navigate your way around it to get anywhere. My husband and I were really disappointed. Never again will we stay there.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear christow71, I'm sorry to hear that you were left unimpressed with your room. We do always try our best to find the guests another room if they are unhappy with their original room. Sometimes this is not possible due to the number of people staying at this specific time. I can only apologise that this was not possible at your time of stay. I apologise that the breakfast area made you feel uncomfortable due to it being so busy. We are looking into a solution to improve this. I hope you enjoyed the rest of your time in Inverness. Kindest regards, Grace

"Beautiful setting"

4
Alison L, Perth, United Kingdom 06/10/2019

Booked this for my mums birthday for the weekend. Sat on the river by the bridge across from the castle. Paid extra for a castle view. As I'd explained it was my mums birthday there were some nice extra touches awaiting us along with that view. Used the spa once, wee bit dated but pleasant enough. Unfortunate no spaces for treatments. Ate in the brasserie both nights ( 2nd night as everywhere else was booked) Standard menu and wee bit pricey, we'd been a little disappointed the first night but 2nd was better A lovely stay, but very pricey for what you get. Seems very popular with coach trips

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Alison, Thank you for taking the time to leave us a review. I'm happy to hear that you enjoyed your stay for your Mums birthday celebrations. It's great to hear you were happy with your room & had a lovely view of Inverness Castle. I will pass your feedback regarding the brasserie menu to our General Manager. I hope you Mum had a great birthday & I hope we can welcome you back again soon! Kindest regards, Grace

"Wish we could have stayed longer."

5
User 03/10/2019

Loved this hotel not one negative thing to say. Food was sublime. The staff were fantastic, the hotel was clean bedroom was very comfortable. The Breakfast was excellent. Would love to visit here again.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thanks for leaving such a great review, Kathgillon. I'm delighted to hear that you had a brilliant stay with us. I'm glad you enjoyed the food & happy to hear you were more than impressed with your room. I will pass your compliments to the Team & the Head Chef. I do hope we can welcome you back again soon. Kindest regards, Grace

"Charming and unique"

5
SlyFoxx, Houston, Texas 02/10/2019

The location of The Palace Hotel simply can't be beat because you're in arguably the most beautiful and walkable location in Inverness. In fact, we opted not to have a rental car until we needed to drive south, and it was a good decision. We spent two nights in a double room with a castle-and-river view, and sitting there at night, having cocktails and enjoying the view was really enjoyable. The bed was so comfortable to our jet-lagged selves, and the bathtub was heavenly after a long flight. Speaking of travel recovery, the hotel restaurant/coffee shop was excellent and tempted me into an embarrassing number of world-class cappuccinos during our stay. We couldn't seem to hit tea time, but we saw others having it and it looked really scrumptious. A great start to our first -- but hopefully not last -- trip to Scotland.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to leave us a review, Slyfoxx. I'm happy to hear that you had a brilliant stay. I'm glad you liked your room and was able to enjoy the gorgeous view from your bedroom. I'm delighted that you had a great nights sleep & that the bed was comfortable. I will let our Bar Team know that you loved our cappuccinos! I hope we can welcome you back to our Hotel again soon. Kindest regards, Grace

"So many issues...."

2
HappyHealthCoach, Melbourne Beach, Florida 30/09/2019

We were assigned a room in the newer building behind the original old "Palace". The pool and spa area was nice and was the reason I booked this hotel. Nothing else about this hotel warrants any compliments. You cannot control the heat or air in your room and the first night we felt like we were in the sauna. We opened the windows the following nights and suffered the noise to stay cool. The lift in the back building only holds about 4 people and every night there was a big bus full of one night stand people. There would be a line of 20 or more people waiting to use the lift! We just ended up taking the stairs to the 4th floor all the time. The amenities inn the room are not Elemis even though the "spa" uses Elemis for their facials etc . I was disappointed to see that their room products were trying to look like Elemis but were not! The only request I had when I booked this room was I need a bathtub. Guess what??? I went to use the bathtub and the drain plug wouldn't hold water. When I called the front desk to complain, I was told that my problem would be put in the "que". UM, Thanks??... So I asked Hazel, "does anyone ever read the requests?" I need to soak in sea salts for medical reasons, I stay at "spa hotels" for that very reason. Does anyone even read the special request? How can it be that no one bothered to see if I was put in a room with a functioning bathtub? SO, Hazel hung up on me rather than answer that question. She wouldn't come to the phone when I called back and was told she was busy. I said that I would wait but she left me on hold. Let's just say that her customer service failed. She gets an F.

Sara F, Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Happy Health Coach Thank you for taking the time to review the hotel We are very sorry that you appear not to have enjoyed your stay which was disappointing especially as you had extended to a third night. I have checked all the notes from before your arrival and you had requested a bath tub which was then delivered. There is no mention of bath salts etc being requested? Our partners, Sleeping beauty, who look after guests in the spa, use the Elemis range and the hotel uses another brand complying with the standards that being a member of Best Western requires. My colleague was attending to other guests when you called Hazel in reception and he was up successfully fixing the bath plug issue straight afterwards. Hazel was really keen to speak with you after your late departure but you left the hotel in such a hurry so an opportunity missed. I suspect there was some misunderstanding with communication whilst you were here as for some reason you asked Hazel to call the bedroom which she did but your husband bizarrely then put the phone down on her. Hazel is a fantastically friendly mature member of the team with vast experience who always does her best to look after the hotel guests and visitors. There are thermostatic controllers on the radiators in each room so the heating can be adjusted and we also supply fans. If guests want to cool there rooms we have mobile air conditioning units which we would have delivered to you had we known. It seems you were a bit unfortunate to be heading back to your room at the same time as a group of guests arrived back from a day trip. Over your three day stay you must have been very unlucky to have a queue at the lift each time. I don't know what you mean by, "one night stand people"? Thank you again for taking the time to send your review.

"Great location, large room"

4
Ron W, Los Angeles, California 28/09/2019

Great location right on the river. We stayed at an annex to the main building, a bit strange to walk to breakfast from another building....the room was very large, but the bathroom was very tight....the furnishings was on the cheap side, but comfortable enough for one night. The hotel offers an indoor pool. The breakfast was ok, kind of standard. It's a good hotel with friendly staff across from the castle.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to leave us a review Ron. I will pass your feedback to our General Manager who will review this. I'm happy to hear the staff made a good impression to you, I will pass on your compliments. I do hope we can welcome you back again in the future. Kindest regards, Grace

"Picturesque and beyond charming"

5
DFCson, Toronto, Canada 27/09/2019

From the front lobby, to the cafe, to the spa, to the dining room, everything here is very comfortable and welcoming. It blends a nice mix of the old and new, classic highland charm and lots of modern amenity. We upgraded to have a room that overlooked the river and castle out front, and it did not disappoint. The room was spacious, bed comfortable and view incredible. Will definitely be staying here on our next sojourn to the highlands.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear DFCson, Thank you for taking the time to leave us such a great review. I'm delighted to hear that you liked the decor of the hotel & you had a lovely view of the castle from your room. I'm glad that you found the beds comfortable. We can't wait to see you again on your next trip to Scotland! Kindest regards, Grace

"Busy evening"

4
DavidWhalleyBurghead, Burghead, United Kingdom 13/09/2019

My family had just moved back to Scotland we had our evening meal here. It was very busy but took 25 minutes to get our drinks. We had two young children with us but the meal was good I had pitza and the others a chicken feta salad. Great idea was the fresh veg for the girls at a fair price. In all a good meal

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to leave us a review, DavidWhalleyBurghead. I'm happy to hear that you all enjoyed the meal. It's great to hear that the children liked the food too! I can only apologise that you had to wait a length of time for your drinks. I will pass this on to our Food & Beverage Manager & our Bar Staff. I hope we can welcome you back again soon. Kindest regards, Grace

"Excellent location on the Ness River with an Awesome view of Inverness Castle."

4
User 11/09/2019

Excellent location on the Ness River with an awesome view of Inverness Castle. Super friendly and helpful front desk staff. Nice resturant and bar with super servers. Modernized interior with free parking. They made a special breakfast to go when we had a very early flight on our last day.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you very much for such a great review, Trip4444. I'm so happy to hear you liked your room so much & had a lovely view of the castle. I'm glad the front desk made such a good impression. It's good to hear you managed to have a nice breakfast before you set off on the rest of your journey. Hopefully we can welcome you back again soon. Kindest regards, Grace

"Very poor service, poor breakfast and overpriced"

2
User 05/09/2019

Two persons in the staff stood out as very helpful and kind, but the rest was not impressive at all and we seemed more like a burden to the staff then a guest. No smiles, below average service, Breakfast was also poor and the staff was not keen to bring in more food. The coffee served was not at all good and the coffee machine was broken. During breakfast we also rushed around and when asking if there was more food we were brushed off. The room had a low standard compared to the price. The Hotel has a ok location but I would not recommend staying here. Overpriced and quite poor service.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Olasorheim, I am so sorry to hear that you were disappointed with your stay & that the team made you feel like a burden, this is never our intention. I will give this feedback to Management who will investigate this. I'm also sorry that the coffee machine was out of order when you stayed here, we are looking to get this fixed as soon as possible. I'm disappointed to hear you were unhappy in your bedroom, we always try our hardest to provide rooms that guests are pleased with. It's unfortunate we couldn't find you another room at the time of your stay. I hope you enjoyed the rest of your time in Inverness. Kindest regards, Grace

"Great place to stay"

4
bettymat2018, Edinburgh, United Kingdom 05/09/2019

A lovely Hotel in a wonderful location, don't miss the Ness River Walk out the front door. It's surrounded by nice restaurants and there's a huge tartan shop. Very nice full breakfast and comfy bar, lounge, coffee/tea shop. Front desk is helpful and friendly. Rooms are clean and convenient with comfortable chairs and beds. They have a nice pool. I would have given 5 stars but the WiFi didn't work in our room and then the tv was sketchy the last day. They acknowledged a recent problem being addressed. Easy walk from the train station and lots of shopping very close.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Bettymat2018. I'm so pleased to hear that you enjoyed so many aspects of your stay and were able to make use of the swimming pool! I'm sorry that the WiFi wasn't working in your bedroom during your stay, I can only apologise for the inconvenience that this caused. I do hope that we can welcome you back again in future. Kind regards, Aimee

"LIKE A CASTLE ON THE RIVER NESS"

5
stevedrust, los angeles 05/09/2019

Perfect location in Inverness. Across the street from the River Ness...jumping point to visit Loch Ness. Walking distance to town (CBD) and the train station. Indoor pool is fabulous and warm. Good food for breakfast and dinner. Nice Lounge/Bar, too.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for your review stevedrust. I'm so happy you enjoyed your stay. It's good to hear that you made use of our pool facilities & were impressed with breakfast. Hope we can welcome you back again in the future. Kindest regards, Grace

"Great location"

4
Michou21, Toronto, ON 04/09/2019

We were a group of 6 friends traveling together throughout Scotland and decided on this hotel for Inverness since the location looked perfect - and it was! The rooms were comfortable, although we were hoping for a minibar and didn't realize there wasn't one. Other than that, we were happy here and it was a great base from which to walk around and explore the town.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Michou21. It's great to hear that you and your friends enjoyed your stay! I do hope that we can welcome you back again in future. Kind regards, Aimee

"Cancelled flight"

5
133marge, Biggleswade, United Kingdom 03/09/2019

I was booked into this hotel when easyjet cancelled my flight. We arrived after midnight very tired after waiting 8hrs at the airport, three hours queuing for new flights and accommodation (two separate queues) and having had nothing to eat since about 2pm (just a muffin) The chap on reception welcomed us, sorted our rooms, and made me a fabulous sandwich and drink. The room was luxurious and huge, and I slept like a baby in the huge pristine bed. The breakfast was lovely, could have been a bit hotter to be honest, but the guy who showed us our table was a little stern to say the least. Maybe he was just having a bad day, having said that, there were lots of staff on duty. I would stay again.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to review us 133marge. I'm delighted to hear you enjoyed the food we offered after a long day travelling & I will be sure to pass on your compliments to the night porters. Sorry to hear about the stern welcoming you received at breakfast, I will pass this to our Food & Beverage Manager. Hopefully we can welcome you back again soon. Kindest regards, Grace

"Wonderful location"

3
Rose B, Stayner, Canada 30/08/2019

Stayed here as part of a group tour and was well treated and well fed. The hotel's location makes it ideal for exploring the town's attractions, from the “castle” to the cathedral. Make sure to walk the waterfront!

"Afternoon Tea"

4
InvernessLily, Inverness 27/08/2019

Girls afternoon tea . The hotel is a lovely setting overlooking the water. Inside of hotel furnished stylishly. Staff friendly .We were shown to our seat asked if we wanted tea or coffee. Unlike other places we have had afternoon tea there was no choice of types of tea or coffee. The tea/coffee arrived quickly followed by the selection of sandwiches. The was a lovely variety of sandwiches and cakes, you would not leave hungry that for sure . Everything looked gorgeous and tasted yummy with the exception of one item. We had three issues which we felt needed attention. 1 - We felt we were served and then just left to get on with it . 2- The tea and coffee were not really hot and that said they were both cold very quickly . 3-,The cream to go with the scones etc looked lovely but had a onion or spring onion taste to it maybe it had been stored to near that type of produce. Had we been checked on during our time there the tea/coffee temperature issue could have been sorted and any other issues. We think checking on your guests is vital .

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your review of your Afternoon Tea, InvernessLily. I'm pleased that you were impressed with the range of cakes and sandwiches available, although I'm very sorry to hear about the cream and lack of attention that you were shown by the team. I have given your feedback to the Head Chef and to the Food and Beverage Manager for this to be looked into and improved upon. I do hope that we can welcome you back again in future. Kind regards, Aimee

"Great location"

4
User 27/08/2019

We stayed here on the first night of our honeymoon (unfortunately we didn't get any perks) and were pretty happy! It was a great location and our room was very nice. It was hot and there was sadly no air conditioning, but we made do.

"Best hotel!!"

5
User 21/08/2019

This hotel is by far the best! We stay here every time we come up to Inverness. You couldn't find more helpful and lovely staff that go out their way to help and make your stay the best!! Wouldn't go anywhere else❤️

"Great location"

4
User 14/08/2019

Location was perfect, on the edge of town overlooking the river, that is if yoiu were lucky enough to get a river view room. We didn't. Room was OK for size and breakfast great.Dining room meal was very average and lacked taste.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to review your stay Bruce7460. I'm pleased to hear that you were so impressed with the location, we're so lucky to be in such a fantastic area. I'm sorry that you were disappointed with your meal, I will give your feedback to the Head Chef to be looked into. I do hope that we can look after you again soon. Kind regards, Aimee

"Great location"

4
Kitwe73, Dalton-in-Furness, United Kingdom 14/08/2019

We enjoyed a night's stay in this great hotel in a super location on the river. Staff are friendly and helpful and the breakfast was great. We also enjoyed using the pool. The only down side was the view of flats at the back from our comfortable family room. I'm sure the river view rooms would make our review a 5. Ask for one when booking.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Kitwe73. It's great to hear that you enjoyed so many aspects of your stay. Everyone will be delighted to see your compliments. I do hope that we can welcome you back again soon. Kind regards, Aimee

"It is rated as 3 star but not in my book!"

2
susanlynne18, Toronto, Canada 12/08/2019

The common space is nicely renovated but the rooms are old and the windows rotted. I had an upgraded room and it was tired and not what we were told. The hotel bills itself as 4 star but the plaque on the door is 3 star . The food was fine and the service....they did their best they were very young at the desk

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Susanlynne18. I'm glad that you enjoyed your food, I will give your compliments to the team. I'm sorry to hear about the window in your bedroom, we always prefer that you bring to our attention at time so we can do our best to resolve this for you. It will be really helpful if you could message with your room number and we'll investigate and treat with high priority. I hope that you enjoyed your time in Inverness. Kind regards, Aimee

"Nice hotel but very rude staff member"

2
mhairihunter999, Inverness, United Kingdom 10/08/2019

My mother, sister and I came here for an afternoon tea on Thursday as a treat before i go back to uni. Initially we were sat down and the venue is beautiful. We ordered our food but my coffee was cold. I politely asked for either a replacement hot one or some hot water, and proceeded to get lectured and shouted at by the female member of staff who seemed to find my request ridiculous. Unfortunately this really ruined the atmosphere of our coffee as it made us all feel rather uncomfortable and disappointed as the place is not cheap.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Mhairi. I'm so sorry to hear of your experience on Thursday, we never want to hear of anyone being made to feel this way. We'd really appreciate if you could get in touch with our General Manager, Mark Scobbie directly so that we can investigate this further. Kindest regards, Aimee

"3 star hotel in 5 star location"

3
Amelia C, London, United Kingdom 08/08/2019

Agree with one of the other reviews that this is more of a 3 star hotel. The location is great right in the centre opposite the castle. The family room was expensive and quite cramped. Breakfast was a bit of a let down. Firstly we had to sit in the bar area as at some point the tour guests would be eating in the main breakfast area. This meant we had to carry hot food across reception to get to our seats. To be fair the team did make space for us in the main area when my husband made known he was unhappy but we elected not to move. The cooked breakfast was quite bland anyway. The welcoming cuddly toy left in the room was loved by the kids. There is a car park but you have to be lucky to get a space. All the hotel staff were pleasant.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Amelia C. It's great that the kids were pleased with the toy - we think they're so cute! As a 3 star Visit Scotland rated hotel, I'm glad to hear that we lived up to expectation. Although I'm sorry that you were a little disappointed with the cooked breakfast. Unfortunately parking is limited in Inverness, we do try our best to optimise spaces between the onsite and overflow car parks to ensure as many guests as possible can get parked. The team will be delighted to hear that they made a good impression. I do hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Comfortable river-front hotel with valet parking"

4
solfab, Paris, France 01/08/2019

This was a last-minute booking at a time when there was little available in Inverness. It was expensive, but we picked it because of the free parking mentioned on the website. When we arrived at around 6pm, all of the parking spaces had gone and you'd have to know the city to find any free spots in the surrounding streets. The hotel has an overflow car park and you can drive there yourself for GBP5 or the staff will park it for you for 6GBP. The pool/spa area was a welcome addition, and the staff there were super friendly and helpful. We had a fabulous room (room 11) which was enormous with not one, but two, chandeliers, and a superb view of the river and castle. Breakfast was ok, but having purchased it, we were surprised that you had to pay extra for things like omelettes or salmon. Check in and check out were very efficient, and all in all we enjoyed our stay.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your great review, Solfab. I'm pleased to hear that you enjoyed your last minute visit to Inverness and were impressed with your bedroom. I hope that we see you again on your next trip to Inverness. Kind regards, Aimee

"Transfer from other hotel"

5
User 01/08/2019

Having made a booking with another hotel who then overbooked, we were moved to this hotel. I was not happy as the original hotel was in the countryside and this hotel was in the city centre. Whilst it is not where we wanted to spend the night, the staff were very friendly and helpful, the room and ensuite clean and comfortable and the food was good. We had a room overlooking the river and Inverness castle. Its not the view we wanted but if we wanted to stay in Inverness again, we would book a room here and would recommend for anyone wanting a central Inverness hotel.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, Deepeacock. It's great to hear that you enjoyed your time with us, despite the unfortunate circumstances. I do hope that we can welcome you back again in future. Kind regards, Aimee

"The good, the bad, the ugly..."

2
User 28/07/2019

I'm tired of reading reviews where people don't give an accurate review of a place. So here's a no nonsense one: The good: Location - right on the river facing the Inverness castle, close to cathedral and town centre. Great pool area and jacuzzi. Nice dining area/sitting at the front. Beds in the rooms are posh looking and the shower itself was good. Service (staff) is efficient and quick. The bad: Unless you're situated in the front/original building, your rooms can be a huge disappointment. Views from our room literally stared at the back of houses and windows. We couldn't even draw back the curtains. - No parking spaces are available by the end of the day, so if you have a car, you end up paying for the valet parking every day. - No fridge or safe in the room - Breakfast was average; Scrambled eggs literally swam in liquid that turned my stomach every morning! - Loud sea gulls screaming early morning outside our room The ugly: NO air-conditioning in the middle of July with temperatures close to 30! Completely airless rooms; windows couldn't even open beyond a slit. We literally stayed awake for 3 nights in a row because the rooms were SO hot and stuffy. - Extremely slow internet/wifi that kept breaking every 5 mins To sum up: It's a 3 star hotel that is probably good for a 3 star but that's about it. The pool area is the only redeeming factor. Overall, we really had a very uncomfortable stay here, esp because of the hot and stuffy rooms and we plan never to book it again.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your in-depth review, Ayesha. I'm so pleased to hear that you were able to make use of the leisure facilities during your stay and that you were impressed with our location. We're so lucky to be in such a beautiful area. I'm sorry that you weren't able to upgrade to a river view room, unfortunately at this time of year these room types are limited. Where possible Reception will always try to move bedrooms in the event that you're unhappy. I'm also sorry that your sleep was disturbed by the heatwave that we experienced recently, unfortunately we do not have air con. However we do offer desk fans to try and help circulate the air. Unfortunately parking is limited in Inverness and we do try our best to optimise parking spaces between the onsite car park and the over flow car park. I hope that you enjoyed your time in Inverness. Kind regards, Aimee

"Scottish coffee and scones"

4
Mireille F, London, United Kingdom 27/07/2019

Beautiful lounge with view on Inverness Castle and the river Ness. Great friendly service and delicious Scottish coffee ! I don't know about the rest of the food and drinks but scones were nice. Overall a lovely experience

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Mireille. It's great to hear that you enjoyed your coffee and scones in the lounge. The team will be delighted to hear your compliments. I do hope that we can welcome you back in future. Kind regards, Aimee

"Avoid"

1
tayl0r78, Aberdeen, United Kingdom 22/07/2019

For the price is ridiculous i payed for classic room it was about 20m square included en suit shower and toilet would have been better at a premier inn or travel lodge for half the price plus the fact we got told we would get complimentary drink still waiting on it porter said he would ask the manager still waiting on an answer paid £284 for 1 night no breakfast included if i wanted breakfast it was £15 per person extra i dont mind paying price for room but to be honest not worth it

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Tayl0r78. I'm sorry that you were left feeling so disappointed by your bedroom. I'm also very sorry about the confusion regarding your welcome drink, we are currently looking into why you didn't receive it and will use this in future training so that it doesn't happen again. I hope that you enjoyed your time in Inverness. Kind regards, Aimee

"Excellent hotel"

5
Susan S, Turriff, United Kingdom 19/07/2019

We were given a family room overlooking the River Ness, it was a nice big room with the comfiest of beds. Check in/out was done quickly. Big foyer which was great as it accommodated a few coach parties without any problems. Breakfast had everything you needed. Lovely tasty sausages & bacon. We had supper in the Brasserier which was lovely. Pool wasn't very busy which was fine as we were travelling with a grandchild. All staff were polite and effectient. We were lucky to get a car park space, but I think the seagulls were using it for target practice, but staff were quick to come and wash it off before we could leave. The only small complaint (but not the hotels fault) was the internet. But with a few coach parties and ordinary guests, the connection wasn't able to cope.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, Susan. It's great to hear that you enjoyed so many aspects of your stay. I'm sorry that you were suffering from connection issues with the WiFi, we are trying hard to combat this and will hopefully have a resolution soon. I do hope that we can welcome you back again soon. Kind regards, Aimee

"Expensive but lovely room"

4
User 18/07/2019

We had a stunning view of the river and castle. Can't beat the location of this hotel! Our beds were comfortable and the small bathroom was clean and well-stocked with a towel warmer. Although we had terrible Internet in our room, the common areas were comfortable and had good WiFi. The bar had a good selection of food and drinks and the servers in the bar area were attentive.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Deborah. It's great to hear that you enjoyed your stay and were impressed with the location. We're so lucky to be in such a fantastic area. I do hope that we can welcome you back again in future. Kind regards, Aimee

"Good public areas but otherwise dissapointing"

2
OldTopcat, Hayling Island, United Kingdom 07/07/2019

Despite having well-appointed public areas and a good size pool and spa facility we did not enjoy our stay as the room we were originally allocated looked out on what we believe to be the roof of the pool restricting both light and air flow. We were lucky that there was another room without the roof view available and we moved. Another couple we spoke to could not be moved. The rooms were very hot. The shower did not have a removable head so could not shower thoroughly but otherwise the room facilities were very good. The bar is very nice as is the lobby area. The dining was generally overcrowded at breakfast and dinner and we felt rushed during the evening meal which was adequate but not at all relaxing. This hotel was not to our taste.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you very much for taking the time to write your review, OldTopCat. I'm very sorry that you were disappointed with your bedroom, I'm glad that the team were able to find you one that was more suitable to your needs. We do provide desk fans from the reception area, I'm sorry that you were not made aware of this. It's great to hear that you were impressed with the facilities and were able to make use of the spa area. We are currently planning a large refurb for the restaurant where we're looking at various options to improve the flow and make the breakfast experience feel less crowded. I hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"VERY GOOD HOTEL"

4
sunlock48, Kenilworth, United Kingdom 01/07/2019

My wife and I stayed for 4 nights in June. We were allocated a room on the 4th floor in the rear building. The room was recently renovated and so was very modern and clean. Although the bath and basin gave very hot water the shower was only lukewarm but not cold. We were fortunate to find a car parking space at the hotel - otherwise it is £6 per day offsite. The hotel reception and bar area again look recently renovated and are both bright, modern and comfortable. All the staff were polite and pleasant. I did use the swimming pool which is a good size and has a Gym and sauna etc. We were on a Great Rail package and all ate together. Dinner was good but the breakfast was only average. Problem with congestion around the cereal are when many guests arrive at the same time. The location is good, close to the river and the town centre as well as the Railway station. Would I stay there again YES.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you very much for your great review, Sunlock48. I'm so pleased to hear that you enjoyed your time with us and were able to make use of the spa facilities. I hope that you enjoyed the rest of your tour and that we can welcome you back again in future. Kind regards, Aimee

"Great in every aspect"

5
RafaelGoes, Rio de Janeiro, RJ 28/06/2019

Absolutely great. The room, the location, the staff, the facilities, especially the delicious breakfast! My wife and I had booked a double room and, as we arrived, we were put in a 2-single bed room. We called the reception and they moved us to a double-bed room without arguing, and it was past midnight! We also had to leave earlier than the breakfast to catch a train, and the receptionist set us a breakfast to go.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, RafaelGoes. It's great to hear that you enjoyed so many aspects of your stay. I'm glad that the reception team were able to put you into the correct room type, I'm sorry for the inconvenience that this caused. I do hope that we can welcome you back again soon. Kind regards, Aimee

"Excellent stay, breakfast needs improving, as does plumbing"

4
User 28/06/2019

I initially posted a review that was negative because of my frustration with the WiFi system. By the end of my 9-day stay, either the WiFi router had been upgraded or I had found a strategy that guaranteed a connection each time I tried. Namely, I "forgot" the connection before putting my laptop to sleep. (On a Windows PC, click the WiFi icon, right-click on the properties link for the BWPalace connection, and select "forget".) I understand that their router automatically drops a connection after a period of non-use, and it apparently will not restore the connection afterwards. We had a wonderful room with a great view across the Ness of the Inverness Castle. If we came back to the hotel in the mid-afternoon, we were able to find a space in the hotel's car park. The hotel's location at the end of the Ness Bridge could not be more convenient to shopping and a nearby Tesco. The only slight negatives that keep me from giving the hotel a 5-star rating are (1) crowding at breakfast -- this is a very popular hotel with tour groups, and the flow within the restaurant doesn't conduce to serving a large group all at once -- and (2) slow drains in my room.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your most recent review, Walter. I'm so glad that we were able to help with the WiFi connection issue. We're so lucky to be in such a wonderful location, it's great that you were able to enjoy all of the local shops and restaurants. I'm sorry that you found breakfast a little crowded, we do have plans to refurbish the restaurant and improve the flow of breakfast in the near future. I hope that we can welcome you back to see these improvements in future. Kind regards, Aimee

"Very nice overnight stay"

4
DunEdinAG, Aberfeldy, United Kingdom 27/06/2019

We stay over in Inverness several times a year when we visit family and decided to try the Palace Hotel for the first time this week. We paid around £260 for one of their larger river view deluxe rooms (which are really nice although the bathroom was contrasting small) so our expectations were relatively high but nonetheless we were very pleasantly surprised and would readily return. On first impression, the public spaces were very nicely designed and furnished and significantly better than your average Best Western. Everywhere was fresh, modern and spacious. Our room (007) overlooked the river and (behind a tree) parts of the castle. It had plenty of room including a seating area by the window. As I mentioned, the bathroom was small, but well enough equipped with a powerful shower. The TV in the room wasn't the slickest we've seen recently but fine for the main channels. We ate out but did enjoy evening drinks in the brasserie later and had a good cooked breakfast the following morning. Throughout, everybody was really friendly and helpful and made you very welcome.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, DunEdinAG! It's great to hear that you enjoyed your time with us on your visit this year. As the building is Victorian all of the bathrooms were added much later on so they are all different sizes and shapes, as are the bedrooms. I'm glad that the team were able to make such a good impression. I hope that we can welcome you back again soon. Kind regards, Aimee

"Great room, aloof staff, substandard WiFi, stopped drain"

3
User 24/06/2019

We had a wonderful room with a fantastic view. Just what we expected. However... I felt that the staff was unusually aloof for a holiday destination. The WiFi worked only sporadically in my room, and then only in one place on the desk. I needed to go downstairs to a public room in order to get any work done. I called about this once, and it worked fine for a few hours afterward. I left a note in the bathroom sink asking to have it unclogged. It wasn't. It's basic responsibility of housekeeping in my view to make sure that everything in the room functions the way it's supposed to, so I shouldn't have had to leave a note in the first place. But failing to act on a polite note ("please unclog this drain") is inexcusable

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Walter. I'm pleased to hear that you were impressed with the view, we're so lucky to be in such a fantastic location. I'm sorry to hear that your sink wasn't unblocked, even after you took the time to write a note for the housekeeping team. I will ask for this to be looked into further. I'm sorry that you experienced connectivity issues with the WiFi, I'm glad that the team were able to help with this. I do hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Great location along the River Ness, on the edge of downtown"

4
williamwM1021VR, North Carolina 24/06/2019

This is a very comfortable hotel with nice amenities (pool, fitness), a bar area and nice restaurant. It sits across the River with a nice view of Inverness Castle and downtown. If you are lucky, you will be able to conveniently park in space beside the hotel, or valet parking is available. Once at the hotel, it is convenient for walking around downtown. The rooms are nice size and comfortable and clean. We thought the service was good too. Very pleasant stay.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your review, William! I'm very pleased to hear that you enjoyed your stay and were able to make use of the leisure club facilities. We're very lucky to be in such a wonderful location. I do hope that we cna welcome you back again in future. Kind regards, Aimee

"3* hotel with 4* ambitions"

3
mandypat2015, Nottinghamshire, United Kingdom 20/06/2019

We stayed with a tour group. We were on the second floor with further floors above us. The floorboards creaked loudly every step the guests took above us. It appeared especially noisy at 3.00am and 6.00am when they got up. Breakfast was a shambles, trying to get a pot of coffee or crockery for cereals. I felt sorry for the staff who were trying their best. Dining rooms should work like well oiled machines, especially if they are use to large numbers of guests. Finally, guests were from many parts of the world so happily paid £7.50 for a small glass of wine. This price would be normal in London or a 4/5* in large cities, I thought Inverness did not fall in this category and therefore overpriced.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Mandypat2015. I'm sorry to hear that you were a little disappointed with your stay during your tour. We're currently planning a large refurbishment of the restaurant to improve the flow of breakfast for the larger numbers. I hope that you enjoyed the rest of your tour. Kind regards, Aimee

"Road trip Scotland - starting on a great note."

5
Charlotte V, Brussels, Belgium 19/06/2019

Everything was perfect. The staff at the hotel is absolutely lovely and efficient. We arrived quite early in the morning, so the room was not ready - but when we came back in the afternoon, our luggage were in the room. We had the Castle view room. Which was AMAZING. Bedding is very comfortable, our room was spacious and arranged with taste. Same comment for the breakfast staff : very smiley; no way you can have a bad day when it started with such friendly people. I have to say the entire staff is extremely nice and efficient. We were both very impress with the staff ( bar, reception, breakfast, cleaning lady...) and we both travel a lot. Of course the hotel is beautiful and ideally located in the heart of Inverses with a splendid view on the river. There is a bar area separated from the main restaurant. Perfect for posh hand-do. There is a small Spa too - the swimming pool is kite large and the staff is very accommodating. It is very clean and cosy. I loved it and will go back without hesitation.

AimeeABW, Aimee Adamson at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your amazing review, Charlotte. It so lovely to hear that you enjoyed so many aspects of your stay and that the team made such a good impression. Everyone will be so happy to hear your compliments. We look forward to seeing you again in future. Kind regards, Aimee

"Inverness Weekend"

5
971finja, Glenrothes 17/06/2019

A group os went to Inverness. The Palace Hotel managed to accommodate us all. Very central location but quiet, allowing a good nights sleep. Easy walking distance of town centre, theatre, and all the attractions.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, 971finaj! It's lovely to hear that you enjoyed your stay, we're very lucky to be in such a wonderful location. I do hope that we can welcome you back again soon. Kind regards, Aimee

"Highland Steam Train Tour"

5
Colette W, London, United Kingdom 13/06/2019

We stayed at the Palace as part of a tour group and were very pleased with our rooms and service throughout our 4 night stay. The rooms were very spacious with extra large beds that were so comfortable. Tea/coffee and biscuits were supplied as well as small bottles of toiletries and a large flat screen TV. The reception staff were friendly and helpful and whenever I requested anything such as an ice bucket, it was delivered within minutes. They also were happy to advise on excursions and bus timetables etc The room was extremely hot without heating on, so a fan was provided for us immediately we asked for it. The set menu provided in the restaurant was mostly fine but you could eat off the a la carte menu equivalent to the price of the 3 course menu ( £24.95) if you preferred by arrangement with the restaurant manager. The bar staff were also good especially Gabriel bringing lovely G&T's after a day out on excursion. Overall, very happy with the hotel and would highly recommend.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Colette. It's lovely to hear your compliments. Gabriel will be thrilled to hear that he made such a good impression. I hope that you enjoyed the rest our your tour. Kind regards, Aimee

"Disappointing"

3
betsy1224, Boston 10/06/2019

This hotel is attractive on the outside and conveniently located on the river in Inverness. I booked this hotel, in part because it supposedly offered a "super king bed," which is important as my husband is over 6'3". Instead our bed consisted of 2 regular sized twins put together, and in speaking with the front desk clerk and hotel manager, they said that was a king bed according to UK standards. (I suggested they clarify this for American travelers.) The hotel advertises "free WiFi," but it never worked in our room. Our room was quite warm, and there was no way to adjust the temperature. When I mentioned this to the manager, he said we should have had a fan in our room, but there wasn't one. As this hotel caters to large bus tours, only a breakfast buffet is available. The breakfast foods were mediocre, and coffee came from a self-service machine. The only bright side was Marlene, the delightful restaurant greeter. At 255 pounds ($330) per night, this hotel was definitely a disappointment.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Betsy1224. I'm sorry that you were left feeling disappointed with your stay and that you weren't made aware of the difference in 'King Size' between the UK and USA. All rooms have fans in the bedroom, I'm sorry that this wasn't the case. I will ask for this to be investigated. It's great to hear that Marlene made such a good impression, she'll be delighted to hear your compliments. I do hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Two reviews as we stayed twice !"

4
JackiDavies, Doncaster, United Kingdom 10/06/2019

We stayed twice at this hotel in the space of a week. The first time we arrived and there was a space for our car which was great. We were given a room in the house next door and it was like a broom cupboard ! We had barely space to get around the bed especially with luggage! The bathroom was small too. We had dinner included and the portions were small and uninspiring. The hotel was heaving so we retired early. Breakfast next morning was fine. Before I left I told reception I would be returning in a few days and could we have a bigger room. The receptionist told me in order to reserve a certain room I would have to pay £50 extra. This I refused to do. On our arrival days later we checked in and were very happy to find our room was 4 times the size of the last one! I used the leisure centre and that was great as it was quiet. The evening meal was better too so all in all we were satisfied with our stay. Tip - make sure you ask for a decent sized room!

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, JackiDavis. It's great to hear that you enjoyed your stay, though I'm sorry that you found your first bedroom too small. We do offer several different room types for varying prices, I'm glad that the team were able to find you a more suitable room for your second stay. I pleased that you were able to make use of the Spa Facilities. I do hope that we can welcome you back again in future. Kind regards, Aimee.

"Not so great"

3
ciciwisconsin, Shorewood, Wisconsin 02/06/2019

Hotel class I feel is questionable. A 300£ room has amenities that are creature comforts. Sharing an oz bottle of shampoo/conditioner and soap is not very pleasing. When you are travelling these are things that really do matter. The dinner ended up being free because it was horrible and the staff agreed!! The breakfast was unhealthy to say the least. The reason for the 3 is the location is perfect and the beds were very comfortable. So if you don't buy the breakfast and bring your own amenities it's a good place!

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Ciciwisconsin. I'm sorry that you were disappointed with your stay and the breakfast selection. We do also offer items such boiled/poached eggs, cereals, fresh fruit, yogurt etc which are healthier than the Full Scottish option. I'm glad that you were pleased with the beds and the location. We're so lucky to be in such a wonderful place. I hope that you enjoyed your time in Inverness. Kind regards, Aimee

"Wonderful Hotel in Inverness"

5
User 30/05/2019

Great place to stay in Inverness. Helpful staff and terrific location right on the River Ness. Breakfast was good also. Great place to stay. Extremely comfortable beds. This foolish review will not run because it isn't long enough. So I'm writing a few additional words. Hope this helps.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for your great review, Don - it made us chuckle! I'm very glad that you enjoyed your stay, so much so that you were willing to write those few extra words for us. I do hope that we can welcome you back on your next visit to Inverness. Kind regards, Aimee

"Great Hotel with fantastic view"

5
Gigi H, Vienna, Austria 29/05/2019

This hotel is Marvelous, posh and with magnificent view in the Inverness River and a Castle. The receptions employees are very friendly and accomodating. I have book an economy room but then they offered as an upgrade for FREE! And we got the very nice room with heavenly view ❤❤❤. And dont forget they have Great breakfast too! Hope to visit Inverness again and we surely to stay here again.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Gigi. I'm so pleased to hear that you enjoyed your stay. Reception will be delighted to hear that they made such a good impression. I hope that we see you again soon. Kind regards, Aimee

"Beautiful Old Hotel adjacent to the River"

5
User 27/05/2019

We stayed at this hotel for 3 nights and it was wonderful. Located in the downtown area of Inverness across the river from the Castle, perfect location. The hotel has a lovely indoor pool and spa and the lounge area was great for mixing with other members of our tour group. The rooms were large and very clean and well kept. I would highly recommend this hotel.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your great review, Janetkh1! It's great to hear that you enjoyed your time with us during your tour. I hope that we can welcome you back again in future. Kind regards, Aimee

"Highly Recommend"

5
User 26/05/2019

Excellent hotel! Highly recommend for any occasion. Especially a Hen Weekend as they provide an excellent package which is great value for money. Best Afternoon Tea/ tea party also which you get loads of lovely food for the price. Beautiful hotel set within walking distance to town centre. All staff very friendly and helpful. Especially Marlene who served us at breakfast who always has a friendly smile and goes above and beyond for her guests needs and comfort. Highly recommend this hotel and is definitely one of the best in Inverness. Will definitely be back.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, MorganW1986. It's great to hear that you enjoyed the Hen Party, and were pleased with the Afternoon Tea. Marlene will be delighted to hear your compliments. I hope that we can welcome you back again in future. Kind regards, Aimee

"City centre business lunch date location"

5
lisamay73, Edinburgh, United Kingdom 24/05/2019

They have recently improved their front reception area, bar and lounge area which is much more welcoming and to a very high standard. We enjoy a private area to discuss business while enjoying lunch. We were not overheard in our meeting as there is a lot of room in the lounge area. With the river outside and the delightful view of the Castle, it was easy to relax and enjoy the surroundings. The lunch was delicious and the price suitable for their clientele. I will be coming back to enjoy their excellent meals and customer services more often. I place that other Inverness hotels could learn from. Keep up the good work.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your great review, Lisamay73. I'm glad that you were able to enjoy your business lunch in the newly refurbished lounge. We're very proud to of the way it turned out. I hope that we can welcome you back again soon. Kind regards, Aimee

"Above average"

3
LongBeachBoludo, Long Beach, California 22/05/2019

The hotel has a great location in the city center along the Ness river and is walkable to some of the best restaurants in town. Rooms come with a breakfast option which is good and extremely popular with the hotel guests. The rooms appear to be recently remodeled and look great....loved the shower. My only complaint is that our memory foam mattress was a little strange/uncomfortable, and you could hear people walking on the floor above you. Don't let the Best Western name scare you off.....much better than the ones in the states.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, LongBeachBoludo. It's great to hear that you enjoyed your stay and were pleased with your bedroom. I'm sorry that you felt the mattress was a little uncomfortable and were disturbed by noise from above. I do hope that we can welcome you back if you're back in Inverness in future. Kind regards, Aimee

"Ideal location"

4
SheilaNewark_Notts, Newark, Notts 13/05/2019

Beautiful location on the river and opposite the castle and 5/10 minute walk from station. Good base for touring area. Hotel is modern with a pool and gym. Our large room was in newer extension behind the main building. As the room was warm we kept our windows open but as it was so quiet we were not disturbed at night at all. Bar area was modern and plenty of room to sit in, before and after meals. Food was okay but nothing special and they tended to rush you through the courses. After dinner we walked up to the castle and enjoyed the rehearsal of the local pipe band. Lovely river walk and nearby shops and local theatre.

AimeeABW, Aimee Adamson at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, SheilaNewark_Notts. I'm so pleased to hear that you enjoyed your stay and were impressed with the facilities. We're so lucky to be in such a wonderful area. I hope that we can welcome you back again in future. Kind regards, Aimee

"Divine"

5
carcullion, portsmouth 11/05/2019

Reception staff were extremely friendly and helpful. Our room was huge with a stunning view of Inverness Castle over the Loch. Every possible amenity required was at our finger tips. The room was immaculate and very comfortable. Shops, bars and restaurants were within easy walking distance. On site parking. I would highly recommend this hotel.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Carcullion! I'm so pleased to hear that you were so pleased with our room and that the team made such a good impression. I do hope that we can welcome you back again in future. Kind regards, Aimee

"The broom cupboard"

4
Nola S, Canberra, Australia 10/05/2019

This palatial hotel has some beautiful spacious rooms with a view of the river. Our group stayed here for three nights and unfortunately we were given the broom cupboard at the back of the hotel with a view of the roof below and the back lane. The bathroom was difficult as the toilet is very close to the shower cubicle. Some of the staff were very helpful, others were less receptive to requests for assistance.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Nola. I'm sorry that you were left feeling a little disappointed with your room, we'll always try our hardest to find a more suitable room where possible. I'm glad that the team made a good impression and I hope that we can welcome you back again soon. Kind regards, Aimee

"Awesome hotel on the River Ness"

5
jancX6272VB, Charlotte, North Carolina 09/05/2019

Amazing view from the bedroom window, facing Inverness Castle and the statue of Flora McDonals as well as the River Ness. Great service from check in to the restaurant and rom staff. Can walk to restaurants.....Hotel parking lot only allows for 22 cars - was always full so never parked there - but plenty of free street parking available from 6pm-10am.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, jancX6272VB. It's great to hear that you enjoyed your stay and were impressed with the view. I hope that we can welcome you back again in future. Kind regards, Aimee

"Lovely stay"

4
H6104UTcraigs, East Kilbride 07/05/2019

I have stayed in this hotel quite a few times and enjoy the hotel and its facilities. The food is good and would recommend dining in the bar for change. Its recent refurb makes it a firm choice. The rooms are split between the old part of the hotel and the newly refurb part, both have their own features but the new rooms are a bit tight. Apart form that, always a great stay with great staff and fab swimming and sauna facilities.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, H6104UTcraigs. It's great to hear that you enjoyed your most recent stay with us and were pleased with the bar refurbishment. I hope that we can look after you again soon. Kind regards, Aimee

"Bus tour HQ and a breakfast bun fight."

3
Andrew W, Melbourne, Australia 03/05/2019

A friend wrote to me and said he wished he could recommend a good hotel in Inverness but there isn't one! This one is central and not run down -even though the lift accommodates two people holding their breath and the rooms are similarly tight. The included breakfast is OK but you'll have to pick your time between tour groups -some of them obviously have not seen tinned fruit before and eating utensils are beyond the experience of many. It could be worse, but not much.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for your review, Andrew. I'm glad that you were pleased with the location, we're very lucky to be in such a wonderful place. As we're a listed Victorian Property we are unable to make significant structural change such as widening the lift shaft. I'm sorry that you found breakfast a little too crowded. I hope that you enjoyed your time in Inverness. Kind regards, Aimee

"Bedroom and bathroom was disappointing"

3
User 29/04/2019

Beautiful reception area, bar and lounge. Staff were helpful, friendly and polite. Food was good. The bedroom and bathroom was awful and dated. The beds were ok and the linen was good. The pool was nice but there was too much chlorine in the hot tub.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Travel02741415662. I'm sorry taht you were disappointed with your bedroom. We're constantly updating and upgrading the hotel and just finished refurbishing a large section of rooms. We have more refurbishment plans for the near future, I hope that we can welcome you back to see them. I'm so glad to hear that you were impressed with the team, they'll be delighted to hear your compliments. The leisure club do regular chemical checks for the pool and hot tub, I will give this feedback to the manager to be looked into. I hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Such a disappointment; would not recommend and will look elsewhere for my next stay to Inverness"

2
antiquesfreak, Israel 28/04/2019

This was such a disappointment from the moment we stepped into the hotel: we were assigned a very small room and certainly not the one that we booked on the first night. Speaking to the reception team a few times we were moved to the room type that we booked from the second night onward, but not compensated properly for the first night. One of the towels had a huge whole in it, the breakfast service is slow and the food selection limited, with burned toast served at times. The good: wonderful location, spacious rooms. The bad: staff is not customer facing at all, facilities are somewhat outdated, not value for money whatsoever.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write your review, antiquesfreak. I'm so sorry that you were left feeling so disappointed with your stay, this is never our intention. I will give your feedback to the management team to be used for future team training. I'm glad that you were impressed with the location and spacious room. I do hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"An oasis of calm in the heart of Inverness"

5
cpeters_G69, Glasgow, United Kingdom 27/04/2019

A warm welcome in this relaxing hotel on the banks of the river Ness overlooking the castle. Friendly yet efficient staff just added to our stay. Stylish public spaces, complimented by cosy bedrooms just what is needed to make the most of a short stay in Inverness It is worthwhile making use of the spa and leisure facilities if you have the time

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, cpeters_G69! I'm o pleased to hear that you enjoyed your time with us and that the team made such a good impression. We're so lucky to be in such a lovely location. I do hope that we can welcome you back again in future. Kind regards, Aimee

"A beautiful hotel in a great location"

5
Jane B, Albuquerque, New Mexico 22/04/2019

We spent several nights at this hotel after driving up from Edinburgh. Parking was tight but they had valet for £6, which we gladly paid after that drive. (The next day, the car was moved to the hotel parking lot so we didn't have to pay after that.) The location is great, as is the view. The staff could not have been more helpful, and the rooms were comfortable and clean. (No "air fresheners" or weird smells anywhere.) In fact, we spent part of the day just hanging out in the lobby for a "rest day" because it was a comfortable living room for the day. If I'm fortunate enough to get back to Inverness again, I wouldn't stay anywhere else.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, Jane! I'm so pleased to hear that you enjoyed your stay and were able to relax and enjoy the view. The team will be delighted to hear your compliments. I do hope that we can welcome you back in future. Kind regards, Aimee

"A March road trip"

4
KeithEsther, Dunfermline, United Kingdom 20/04/2019

Location: excellent location opposite Inverness castle, ideal to get into Inverness centre where there are number of friendly bars and restaurants, as well as all the major shops and number of local run shops. Facilities: Dog friendly throughout the hotel except the restaurant which is only to be expected. Swimming pool looked a good size and was open until late at night, Room was a little dated with all the normal complimentary items Staff: No complaints about any of the staff all nice pleasant and helpful Value for Money: good value for money hotel

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Keith! I'm very pleased to hear that you enjoyed your time with us and that you were impressed with the team. I hope that we can welcome you back again soon. Kind regards, Aimee

"Price too high compared to what they give"

3
273weerayutt, Bang Yai, Thailand 19/04/2019

Apart from stunning Inverness castle and river view right in front of the room, other aspects are under my expectation. Not because of the service quality, I think the staff were nice, but compared to what we have paid, I think it is over priced.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, 273weerayutt. I'm can only apologise that we fell below your expectations. I'm glad that the team were able to made a good impression. I hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Excellent in every respect"

5
Ian4, Preston, United Kingdom 19/04/2019

I had four nights here as part of an inclusive tour with Great Rail Journeys. The hotel is within easy walking distance of the railway station, even with dragging a suitcase. Some of the group had front facing rooms looking directly across the river towards the castle. Sadly I had a room at the back looking over the residential part of the city. Not the prettiest view but then I was there to eat and sleep, not sit in my room all day. Excellent breakfasts and dinners, excellent service, good company, clean modern bedroom. Need I say more? OK, let's be a little picky - my shower could have been a bit stronger and the loo roll was a bit flimsy, but not worth losing a merit star for.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Ian4. I'm so pleased to hear that you enjoyed your time with us during your tour. The team will be so happy to hear your compliments. I do hope that we can welcome you back again in future. Kind regards, Aimee

"executive room"

5
Traveler19194076340, Shieldaig, United Kingdom 15/04/2019

I booked a executive room for my granddaughter and myself and i was a wee bit disappointed as i was expecting a room like i saw online but this room just looked like a normal twin room,but apart from that i could not fault anything about this hotel.The staff were excellent as was dinner and breakfast.We also used the pool so my granddaughter was overjoyed.All in all we had a great time and we would highly recommend this hotel.Thank you for a enjoyable stay.

AimeeABW, Aimee Adamson at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Traveler19194076340. I'm delighted that you and your granddaughter enjoyed your stay and were able to make use of the leisure club. I hope that we can welcome you back again soon. Kind regards, Aimee

"Steven and Lesley"

5
User 14/04/2019

This was an excellent hotel. Great value for money and beautifully clean. Staff were great. Location was great. The spa and pool are small but perfectly adequate for a short stay. Only down side was car parking is sparse. We would highly recommend this hotel.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for fantastic review, Steven and Lesley! I'm delighted to hear that you enjoyed your time with us and that you were able to make use of the leisure facilities. I'm sorry that you found parking a little tricky. We do try our best to ensure that as many people as possible can get parked. I do hope that we can welcome you back again soon. Kind regards, Aimee

"Spring Break in The Highlands"

5
David M, Stockport, United Kingdom 14/04/2019

Stayed as part of a coach holiday with Johnsons of Henley-in-Arden, April 2019. Absolutely first class hotel. Rooms, food, staff and service exemplary. Warmest bedroom and bathroom in any hotel I have stayed in, in the UK. Hotel situated five minutes from centre of Inverness on the banks of the River Ness. Would definitely highly recommend.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for writing your review, David! I'm very pleased to hear that you enjoyed your time with us. I'm delighted that you were impressed with the team and food. I do hope that we can welcome you back next time that you're in Inverness. Kind regards, Aimee

"Waste of money!"

2
User 14/04/2019

Two different rooms and terrible tv reception in both. Rooms were way to hot. Turning the heat completely off did not help. The only way to cool them off was to open the windows. Because of the extreme dampness I now have chest congestion that is now clearing up with the help of over the counter drugs I can get back in the states. Hot water surges from cold to scalding. The staff was exceptionally helpful and friendly. they were the only redeeming feature of this hotel.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Fearless41484290337. I'm very to hear that you were left feeling so disappointed with your stay. Room temperature is regulated from sensors but I will ask our maintenance to check just in case there is something wrong with the water and temperature. As for 'extreme dampness' we don't have dampness in the hotel as a rule, but I will ask for the extraction units in both of your rooms to be checked. It's great to hear that you were impressed with the team. Thank you for your comments, they're much appreciated. Kind regards, Aimee

"Weekend away in Inverness "

5
HonestCritique10, Glasgow, United Kingdom 10/04/2019

Stayed at the Best Western Inverness Palace from Friday - Sunday. We arrived at 630pm and given our room keys. We had requested to be in the main building and asked for river views. We didn't get river views. We ate in the hotel restaurant on Friday night. Food was really good. Used the swimming pool on Saturday after our shopping and Inverness Tour Bus. We visited Inverness Castle and paid £5 to go up to the top of the turret where you get a 360o view. 94 steps up so not for the infirm.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, HonestCritique10. It's great to hear that you enjoyed your stay and were able to take advantage of the leisure facilities. The Kitchen Team will be delighted to hear your compliments. We do try our best to provide complimentary upgrades but unfortunately there weren't any available during your stay. I do hope that we can welcome you back again soon. Kind regards, Aimee

"Great Hotel!"

5
User 09/04/2019

This is an extremely beautiful hotel right on the river. While the bones of the hotel are older, the rooms and lounge are beautifully decorated. We really enjoyed our stay and would stay again (but for longer next time!). Please note that their parking lot is small and is on a first come, first served basis (I think there are only 17 spots). If the lot is full, you will have to find street parking. The elevator is also very small for getting baggage between floors.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review Travel00383398638! I'm so pleased to hear that you enjoyed your time with us. I hope that we can welcome you back on your next visit to Scotland. Kind regards, Aimee

"Great Stay and the Views are Amazing"

5
liama552, Dundee, United Kingdom 04/04/2019

The views from this hotel are amazing, the castle light up the location is situated on the river.I had stayed with a large group of people and the hotel seemed to accommodate us really well and worked with us. The room I stayed in was very clean, large and the bed was extremely comfortable. The location of the hotel is very central and is only about a 5-10 minute walk to the centre and a 3 minute walk to Tesco's. The facilities provided to the hotel are really great - a swimming pool, steam room, a sauna, a fitness suite etc. The changing rooms could be renovated. The hotel provided a buffet breakfast (hot and continental) and the staff are very attentive and could not do anything more for you. The reception staff were very helpful and if you forget any toiletries then they can provide if you ask. The first night we could hear people in the bar downstairs, music etc but that is expected for a Friday night. I couldn't ask anymore from the hotel. Can't wait to return back to the hotel in the future.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Liama552! I am so pleased to hear that you enjoyed so many aspects of your stay. Everyone will be so happy to hear your compliments. I do hope that we can welcome you back again soon. Kind regards, Aimee

"Lovely hotel, was disappointed where i was put!"

3
nicolemU201IJ, Wick, United Kingdom 03/04/2019

I booked this hotel for a night. The staff was lovely and friendly. The main hotel loooks fabulous, and the spa was lovely. I was disappointed to find my room was in their cottages across from the main hotel. Was more like a garage i thought. You can here eveything and i felt unsafe as i didnt feel part of the hotel. I wouldn't stay here again because of where i was put.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, NicolemU201IJ! It's great to hear that the team were able to make such a good impression, though I'm sorry to see that you were disappointed with your bedroom. Where possible we always try to sort any problems on arrival and we would try our upmost to move you during your stay if you weren't happy. If you consider staying with us again in future, please feel free to request to be inside the main building. I hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Very comfortable and central, but a lack of parking"

4
Krisellmac, Stornoway, United Kingdom 01/04/2019

I stayed at this hotel last month on business for a week long trip. It was a thoroughly enjoyable stay, I had a lovely large room with lots of space and a beautiful bathroom. The bed was undoubtedly the most comfortable bed I've ever laid on and had a great nights sleep every night. The staff were friendly and helpful in the bar and restaurant. The food was very expensive but delicious, and there's plenty places to eat round about if you're looking for somewhere cheap for food. My only complaint about this hotel is that I had my car with me and parking was an absolute nightmare to say the least. There were only 20 or so available spaces including disabled spaces and paid for valeting spaces. There is a spa and leisure centre in the hotel too and a lot of the spaces were taken up by folk making use of this facility which was infuriating. Parking on the main road was free after 5pm however, which was handy but would have to walk quite far some days with this. Overall a pleasant stay and I will be back.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely feedback, Krisellmac! It's great to hear that you had such an enjoyable stay, everyone will be so happy to hear your compliments. I'm sorry that you found parking a little tricky, we do try our best to optimise space between our on site car park and overflow car park to ensure that we can accommodate as many people as possible. I do hope that we can welcome you back again soon. Kind regards, Aimee

"Great stay as always"

5
User 01/04/2019

A brilliantly located hotel. We love where it is situated on the river and can walk everywhere from here. The entrance areas are decorated and finished to a high standard and feel very smart. The staff are friendly and helpful and the rooms are a good size too. We stay regularly and now the reception staff remember us which is so nice.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Passenger40048004287! I'm so pleased to hear that you enjoyed your most recent stay. It's always lovely to hear good feedback and the Reception Team will be delighted to know that they made your stay feel a little more special. I do hope that we can welcome you back again soon. Kind regards, Aimee

"Afternoon tea"

5
sheanam308, Inverness, United Kingdom 31/03/2019

Beautiful lounge with great view of river and castle. An amazing afternoon tea.The sandwiches were fresh and good selection. Proseco soft drinks ample tea and coffeeThe service was superb I would recommend this to anyone looking for a real treat and great value.

Sara F, Rooms Division Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Sheanam308, Glad you enjoyed yourself and your comments are lovely so thank you very much. Hope to see you again soon, Thanks Sarah

"Very enjoyable "

5
User 27/03/2019

Stayed here for one night. Very lucky to get a river view room, amazing view of the castle and the river. Spent the afternoon using the steam room, sauna, jacuzzi and swimming pool - quite busy but very relaxing. The location is as good as it can get!! Breakfast was good, as a vegan never have high expectations for choice but was able to get sausages and a milk and butter alternative- so 5 stars for that! Overall definitely recommend.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to review your stay, LaurenN1211! It's fantastic to hear that we were able to exceed your expectations of breakfast and that you were able to take full advantage of the leisure club. I do hope that we can welcome you back again in future. Kind regards, Aimee

"Our first trip to Scotland"

5
Miramichigael1992, Apex, North Carolina 26/03/2019

This hotel surpassed our expectations! This is our first trip to Scotland and I asked if we could have a river view in the notes when I booked and they accommodated us with a spectacular view of the river and castle. The room is beautiful and the hotel architecture is stunning. Murray, the porter, was so welcoming when he showed us to our room and explained everything to us. He even waited with me in the cold while my husband parked the car. Highly recommend!!

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Miramichigael1992. It's great to hear that you enjoyed your stay and that Murray made such a great impression. He'll be delighted to hear your compliments. I do hope that we can welcome you back on your next visit to Inverness. Kind regards, Aimee

"Excellent"

5
Tourist35563048642, Aberdeenshire, United Kingdom 26/03/2019

This hotel really made our trip to Inverness all the better. The service and staff were exceptional, the rooms clean and tidy the food was delicious I could not rate this hotel enough absolutely pleasurable.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Tourist35563048642! I'm so pleased to hear that you enjoyed so many aspects of your stay. I do hope that we can welcome you back again soon. Kind regards, Aimee

"Has SO much potential but....."

3
Lyndarella18, Los Angeles, California 24/03/2019

This hotel is beautiful and is in a great location. Part of me loved it however, it falls short in several important areas. First, the good~ Beautiful building inside and out. It has gorgeous crown molding and ceiling medallions. Large, heavy room doors that you still use a key for. A nicely appointed and updated lobby and restaurant. Great location and our room overlooked the castle and the river. We enjoyed the indoor pool, jacuzzi and sauna which is one of the main reasons we wanted to stay here. The bad~ We arrived at 12:30 and was abruptly told it was too early to check in. That was disapointing because during our European travels, every hotel was able to accomodate us early except this one. We understood that check in was not until 3:00 but the guy at the front desk was so abrupt about it. He simply told us to "come back later" and went back to looking at his computer as if we were interrupting him. We had to ask if they would hold our luggage in the meantime since it was not offered to us. When we were finally able to check in, our room was great.....that is until we pulled back the bedspread and saw something so gross. Not sure if it was a bloodstain or a bunch of hair?? I immediately put the bedspread back on and we slept in the other bed. It was impossible not to see that dark spot on white sheets, how did housekeeping not notice it?? During our stay, staff was not very friendly which was disappointing but not a deal breaker. Breakfast was very average; definitely the least tasty breakfast during our trip. The elevators are the smallest we have ever been in. My BF and I and our 2 carry on suitcases barely fit so we ended up using the stairs mostly. Overall, it wasn't horrible and we got a great nightly rate through Orbitz but if they wan't to charge you $300 a night like the sign at the front desk says, DO NOT DO IT!

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your feedback, Lyndarella! I'm so sorry to hear of your experience at the check in desk. I have given your comments to the Reception Manager to be looked into. We do try our hardest to provide early check in if it's been requested, but unfortunately as we provide a later check out of 11am it's not always possible, especially if there were lots of rooms occupied the evening before. We do offer a luggage storage room, I'm sorry that this wasn't given to you as an option at the time. I'm very sorry that there was a mark on the sheets, thank you so much for bringing that to our attention when you stayed, our Head Housekeeper is addressing this with our laundry supplier and the housekeeping team. I'm glad to hear that you were able to take advantage of the leisure club facilities and were pleased with the location. We're so lucky to be in such a wonderful area. I hope that you enjoyed your trip to Inverness. Kind regards, Aimee

"Lovely Location in Inverness"

5
User 23/03/2019

Just returned from a 4 night stay at the Inverness Palace Hotel. The hotel is in a lovely location with great views of the river. My room was warm and comfortable with the best bed I have ever slept in on holiday. The food was good and plentiful and the staff hard working and friendly. It is a hotel I will return to when I am next in Inverness

eemia26, Aimee Adamson at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Cecelia! It's fantastic to hear that you enjoyed your stay and were pleased with the bed in your bedroom. I'm glad that you enjoyed the food and that the team made a great impression. We look forward to welcoming you back again in future. Kind regards, Aimee

"Very average"

3
CassiaBN, Salt Lake City, Utah 19/03/2019

This looks great from the outside and the lobby is nice, but the rooms were not good...hard beds, no hot water. Good location but very average overall, so unless you can get a really good deal, maybe try and find somewhere else. Although this city was hard to find anything decent. Cute city, one day max

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, CassiaBN. I'm sorry that you were left feeling disappointed with your bedroom. We're constantly reinvesting and refurbishing parts of the hotel and have just finished a large section of new rooms. I hope that we can welcome you back to see these. We're very lucky to be in such a great location, I'm sorry that you found a little limited for activities. Our Reception team would've been more than happy to help you with the various activities in and around the Inverness area and arrange appropriate transport. Kind regards, Aimee

"Underwhelming for price"

3
User 19/03/2019

Modern room, lovely decor and great bed, but no window view. Wi-fi very poor so Netflix, iplayer and Amazon all experiencing lag, 4g signal also poor in rear part of hotel behind spa (Room 211). Average (and bit dated) spa facilities, would of been nice to of had some loungers (or more chairs if not enough room) to relax round pool. Bar and breakfast reasonably priced, location good. Requested river view, was advised available but then asked to pay another £60 which was main reason wouldn't book again. Underwhelming for price

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to review your stay Travel23976120098. It's great to hear that you liked the newly refurbished, upgraded room that you were in. I'm sorry that we weren't able to upgrade you to a river view double for free, we do try to our best to provide river views where possible but unfortunately we can't always guarantee this. The only way to guarantee the river view is to buy the upgrade on booking. I'm very sorry to hear of the WiFi issues that you experienced during your stay, I will ask for this to be investigated. I'm glad that you were pleased with the breakfast at the hotel and our location, we're very lucky to be in such a fantastic location. I hope that you enjoyed your time in Inverness. Kind regards, Aimee

"Has gone downhill"

3
Alexander A, Peterhead, United Kingdom 18/03/2019

We usually stay here when in Inverness. It has always been a welcoming hotel and is close by (5 minute walk) to the city centre and to Eden Court Theatre. Right on the river, so view out front to river and the Castle is lovely. There are some good points. The outside facade is lovely, the Reception staff are friendly and helpful, the hotel is bright and clean, and at first glance the bedrooms are very nice. The hotel has its own car park and a Leisure Centre. The latter is one of the problems as its local sporty clientele occupy the car park leaving hotel guests with nowhere close by to park for free. The whole area is one way traffic so you drive around for half a mile to get back to front of hotel and into car park for another attempt at finding a parking space. There is "Valet Parking" for £5.There is level entrance from car park to the hotel but main front entrance is up some 10 steps. A "red" carpet extends all the way from door to pavement, which does improve foothold but there is no handrail close by. The carpet is "Red" presumably on a hot summer's day when it has been cleaned. In March it was soaking wet from the rain and looked brown and dirty. You pay up to £50 extra or more per night for a room with a river view. "Executive" they may be, bigger room, more seating and two desks in ours, but the windows are single glazed and if you close the curtains you cover the radiator, which sitting below the window even uncovered must be losing half or more of its heat to the outside. There were blinds but the cord on the main one on the large middle window didn't work and clearly the problem had not been reported by the cleaning staff or had been ignored. Found the room and the hotel as a whole (except the internal corridors) cold. Bathroom was nice, lovely shower - once the hot water penetrated that far! Room apparently had "Bluetooth" facility for music etc but if it had, it certainly was not obvious. The only "executive" aspects were the desks and seating. And the river view. Cannot remember what the lift is like at the rear of the Leisure Centre but the one for rooms at front of hotel is not very large. It claims to hold 4 people - if you are a couple with two children then you either leave your luggage behind or someone stays behind to take luggage up separately. Some of this is nit picking. The two main real disappointments were the bar and the restaurant. The hotel bar has always been a friendly, hospitable place with a central island wooden bar that you could walk all around and be served at any side. Traditional and probably original. That has gone! In keeping with the claim to be "stylish and contemporary" they have torn out the traditional and created a grey and beige "bistro" with a bar and coffee/cake counter at the rear wall. Totally destroyed the atmosphere of the place. Although it has enabled them to over price the drinks. Not that there were many, even on a Friday or Saturday evening, availing themselves of the opportunity. The centre of the city is a short walk across the bridge over the River Ness. We ventured out on the Friday night between rain showers and got seated in Bella Pasta for an Italian meal. OK, it's a chain, but the food and service were excellent. Our favourite Italian restaurant in Inverness, along from the Palace, Riva, appears to be no more. Pouring rain on Saturday, couldn't get parked when we returned from an afternoon elsewhere, so decided to eat in the hotel. "It's busy so best to book" we were told on arrival on the Friday. So we booked. It's a large restaurant. One table of around 15 on a "Hen Party" next to the wall when we arrived at 7pm. For some reason we were shown to the very next adjacent table. Later two other parties arrived, one couple and a group of three. Again shown to adjacent tables. Menu is limited, more intent on copying a certain fast food chain with their "skinny fries" than on quality. Starter was decidedly disappointing - we had a sharing platter of nachos which in a certain other Best Western establishment in Edinburgh is excellent and filling. This one was bland and of limited quantity. Not impressed. My wife decided on the haddock and chips once re-assured by the waitress that she could get chips not the "skinny fries" on the menu, so I asked for chips with my Signature Burger too. Mine arrived however with "skinny fries" and a very dry toasted roll. I was expecting a home made burger but this was a solid, highly processed burger of a commercial kind I have had the misfortune to encounter elsewhere. Strangely always in up-market expensive restaurants. The fish was fine according to my wife but the accompanying garden peas were cold, having been put on a cold plate, presumably because there was salad also on the plate although not listed on the menu. Well, salad is maybe a misnomer. A bit of tomato, lettuce, cucumber (which she doesn't like), and an acre or two of watercress. She did complain and plate taken away and peas re-heated but soon went cold again on the cold plate. Not helped by the restaurant being cold. We did have a look at the dessert menu but nothing appealed apart from the Ice Cream Sundae but the only variety offered was "butterscotch", so we declined and retreated through to the empty bar with the remains of our bottle of wine. After ten minutes we fled from there back to our room. It is a nice hotel and the Reception staff are excellent and friendly but there are aspects that have gone decidedly downhill. Found the catering staff uninterested and unsmiling. Breakfasts were OK but the cooked breakfast food was not as good as other hotels we have eaten in recently at half the price. Instead of ruining the atmosphere of the bar they should have spent the money installing double glazing and better heating in the bedrooms. They really do need to reserve their "free car parking" for hotel guests and not leave it occupied by the Leisure Club Mercedes drivers. The dinner menu and food standard was appalling for this grade of hotel, clearly exemplified by the lack of custom which is not surprising given the over-pricing. Although we have stayed here on a number of occasions, this time around we were sadly disappointed. The only real niggle with the bedroom was the lack of heating and single glazing but elsewhere food quality, catering staff attitude, lack of atmosphere in their new trendy bar, and car parking all contributed to a feeling the hotel has lost its way.

Sara F, Rooms Division at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Sandy and Anne Thank you for your feedback. I have the Opinion Card feedback which you kindly filled in and left for us at the hotel and I do agree with some of your points and these definitely need to be looked at and I can only apologise that you were not given feedback on the day. With regards to your feedback just now, I understand that not everyone is happy with changes, but we feel that continually updating, investing and improving our bar, lounges, leisure club and rooms are just as important as getting the little things right, however we sometimes get things very wrong. We have some areas that have restrictions - namely the lift and the single glazing areas as we are a listed building so sometimes we cannot just make change. However, I will take all your points both on Tripadvisor and your opinion card and attempt to take all your comments on board. If you would like to discuss further please do not hesitate to contact me directly on sarah.fenwick@miltonhotels.com

"Disappointing Stay"

1
rtl2, Machynlleth, United Kingdom 17/03/2019

I was booked into this hotel for two separate stays in March 2019. I found my stays at this hotel very disappointing and by no means to the standard I would expect from Best Western. To be positive where I can be, all the hotel staff I encountered seemed to be profesional, smartly dressed and friendly. The standard of cleanliness around the hotel was generally good too. The room was OK generally on first impressions. Writing table space was limited, especially when you were using the kettle which took up much of the space, and also the kettle did not fit under the tap in the bathroom so it was really difficult to fill. In both rooms I stayed in the toilet paper was on some free standing dispenser thing which was falling apart. The pillows in both rooms were clearly aged, uncomfortable and lumpy. Drinks in the bar were expensive compared to other places in Inverness. The main dissapointment was the health club. On both visits the whole club was cold, especially the pool. Someone holds private swimming lessons in the pool, leaving not much space for guests, and the Spa (one of the main reasons I was booked in here) was out of service on both visits with no prior warning. On the second visit, there was work taking place at the entrance to the spa, with access through a side fire exit propped open, which made the place even colder. My locker became jammed shut with my stuff in it, and rather than admit there was a problem with it, the leisure club manager was more interested in accusing me of using an old pound coin or jamming the locker with something. After they got the locker open it was left in use to claim its next victim! My general impression of the hotel was that although it looks nice, the place needs management attention to take it up to the comfortable standard expected.

Sara F, Rooms Division at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Guest, Thank you for your feedback, we really do appreciate our guests being honest no matter how much we take it to heart. It is such a shame that you encountered our Jacuzzi being broken down - twice. I am sure you will understand that sometimes equipment does breakdown and we are not equipped to sort some areas. I can only apologise and promise that the last thing we want is something like the Jacuzzi breaking down and spoiling your time with us. I am taking a note of everything and I will check that all of the above is thoroughly checked. I hope you will give us another chance to show we can get it right. If you are coming back soon, please feel free to contact me directly on sarah.fenwick@miltonhotels.com and I will make sure you are looked after. Kindest Regards Sarah

"superb"

5
d4ve_67, London, United Kingdom 14/03/2019

First time in Inverness and we found a gem. This is a superb hotel with friendly welcoming staff. Prior to our visit we had a few questions regarding local attractions which the hotel answered with excellent recommendations. We chose to eat in 'Eight on the River' the hotel restaurant and were not disapointed, excellent menu. Breakfast was excellent, can recommend the haggis!!. To sum up perfect relaxing weekend break.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, davejV5426QF. It's great to hear that you enjoyed your weekend break and that the team were able to help with local knowledge. The whole team will be delighted to hear your compliments. I hope that we can welcome you back again soon. Kind regards, Aimee

"Disappointing"

3
User 14/03/2019

The Inverness Palace is a decent enough hotel with excellent staff but hugely let down by the Leisure Pool which is a dingy, ill-lit, unwelcoming place which needs to be brightened up. It was like swimming in a blackout and water was cold, with inadequate poolside seating, offering nowhere to relax. Several guests we spoke to were unhappy. No 'compensation' was offered for the jacuzzi being out of order, which was a huge disappointment, this being what we most looked forward to when we booked. Not at all enjoyable or 'leisurely'!!! Nowhere near to Best Western usual standards!!!

"frustrated"

2
User 13/03/2019

Staying here for work and from the outside appears a fantastic hotel, arrived at 21:16 to be told I was unable to use my meal allowance as kitchen closed at 21:15, was still plenty of people in the restaurant but I guess rules are rules. There was no attempt from the reception staff to find out if getting food was a possibility I was just told I was too late. In terms of the room, lovely other than the TV being round the corner from the bed so unable to see. For the price and the reputation the level of service was poor.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, William. I'm so sorry to hear of your experience at reception. I will bring this to the attention of the Reception Manager to be reviewed. I can only apologise that you left feeling so disappointed with your stay. I hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Afternoon Tea"

5
942andrinar, Inverness, United Kingdom 12/03/2019

We had the most wonderful afternoon tea and we're seated overlooking the river with views of the castle. On offer were a good variety of fresh sandwiches, fruit scones with jam and cream, coffee cake, fruit loaf, 3 varieties of macaroons, fresh cream profiteroles served with lashings of extra cream and much more!! Everything was home made and very tasty with lots of tea/coffee. The staff were lovely and even offered to box up what we couldn't eat. Overall an impressive experience and we'll be back.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for reviewing your Afternoon Tea, 942andrinar. It's great to hear you that you were pleased with the selection of cakes and sandwiches. The Head Chef will be delighted to hear your compliments. I hope that we can welcome you back again soon. Kind regards, Aimee

"Comfortable, smart and a great location"

5
User 05/03/2019

The Palace couldn't be more centrally placed, facing the River Ness and Castle in the city centre, just 10 minutes walk from the railway station. It's smart and comfortable with helpful staff at reception and elsewhere. Our room, at the rear of the property was a good size and had recently been refurbished to a high standard. So recent, in fact that there was a slight smell of paint, but some fresh air dealt with that. The breakfast options were extensive and tasty. As well as the dining room there was a brasserie/bar which looked attractive, though we didn't use it. We did use the spa facilities twice which were enjoyable, though we found it strange that children's swimming lessons were taking place in the pool. Inverness is a great centre for a holiday in the Highlands with much to do in the city and in the surrounding countryside and coastline. We got a great price for our short break in February, but I am sure that a hotel of this quality will command top prices in the summer!

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Mark_The_B! I'm delighted to hear that you enjoyed so many aspects of your stay and were able to make use of the leisure facilities. The team will be thrilled to hear your feedback. I do hope that we can welcome you back again soon. Kind regards, Aimee

"Disappointed"

2
Go40348021101, Aberdeen, United Kingdom 04/03/2019

No hot water on morning of check out, not what I expected from such a reputable hotel. Initially thought this was just the spa showers but then realised it was the bedrooms too. Lovely hotel but experience of having no hot water really spoilt it.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Go40348021101. I'm very sorry to hear that you left feeling disappointed with your stay, this is never our intention. Unfortunately a large proportion of the hotel experienced a lack of hot water due to a boiler fault during your stay. We can only apologise and promise it is something that does not usually happen and was very unexpected. Even though the problem was rectified very quickly, the temperature takes a little while to reach all areas. I do hope that you would consider using us again in future. Kind regards, Aimee

"Really great hotel"

5
518angiem, Wick, United Kingdom 03/03/2019

Booked here because we went to a show nearby. Really glad we did. Friendliest staff I have ever met. Even the housekeepers in the morning are welcoming and very cheerful. Nothing is a bother to the. I had a fantastic sleep in the most comfiest bed I have ever slept in in a hotel. Room was nice and big and so was the bed. Room was spotless. We didn't use the pool and gym facilities but looked great. Well done to all the staff for being so great at there jobs. Will certainly stay here again.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, 518angiem. It's fantastic to hear that you were so impressed with the hotel and the team. Everyone will be delighted to read your compliments. I hope that we can welcome you back again on your next visit to Inverness. Kind regards, Aimee

"Great stay"

4
hcbradley, Skipton, United Kingdom 28/02/2019

We stayed at The Palace on an all inclusive coach trip. The rooms were clean, comfortable, and in good order. We used the pool and gym which again were good. Comfortable seating in the entrance lounges with a lovely fire giving a very cosy feel. The food was excellent with lots of choices and all the staff were very friendly and helpful. Would definitely stay here again.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your review, Hcbradley. I'm glad that you were able to use the leisure club facility and enjoyed your bedroom. I hope that you enjoyed the rest of your coach trip and that we can welcome you back again soon. Kind regards, Aimee

"Husband's 50th"

4
SteveDawn23, Warrington, United Kingdom 28/02/2019

Good experience in the main, room was great with excellent views of Castle and river. Food was OK but both breakfast and evening meal was cold. Most of the staff were friendly and willing to help and sort problems out.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write your review, SteveDawn23. It's great to hear that you were impressed with the hotel and team. I'm sorry to hear that the food wasn't hot enough, I will pass this feedback on to the Head Chef to be looked into. I hope that we can welcome you back on your next visit to Inverness. Kind regards, Aimee

"Fab hotel"

4
Pat B, Glasgow, United Kingdom 27/02/2019

Great location fantastic view ..very friendly staff especially at breakfast..perfect base for touring..we made it to John o groats and Skye!! We didn't manage to use pool or leisure facilities but we had a look around and were most impressed.....

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Pat! It's great to hear that you enjoyed your stay and were able to see so much of Scotland during your time with us. I hope that we can welcome you back again soon. Kind regards, Aimee

"Weekend away"

5
User 26/02/2019

A totally amazing hotel and outstanding staff with lovely rooms and the food was some of the best I have had a good time had by both of us and was not a bank bursting experience I would fully recommend this hotel for anything from a night away to a much longer stay

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic feedback, Badik. It's great to hear that you enjoyed your stay, the team will be delighted to hear your compliments. I hope that we can welcome you back again soon. Kind regards, Aimee

"Wouldn't Stay Anywhere Else"

5
Buchanan135, Glasgow 25/02/2019

I have probably missed a few reviews in the past year. I stay here every time I visit Inverness for work. This hotel just gets better every year. It was beautiful at Christmas. The new decor in the entrance and bar/restaurant looks really classy. The current reception staff are great at their job. It's just a home from home. Good evening meals, leisure centre is very relaxing and you can begin the day with a hearty breakfast. Try the haggis with toast! Don't like the new parking arrangements but I guess it's in response to new Council charges. Personally, I would never give my car to anyone to park, even my wife, so I will never use valet parking. Thanks for looking after me. Hope to be back soon.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your review, Buchanan135. It's fantastic to hear such lovely feedback about the hotel and team. We look forward to looking after you on your next stay. Kind regards, Aimee

"Well located"

4
I1486IUdonnam, York, United Kingdom 18/02/2019

We recently stayed here for 3 nights , in a room with a Castle view. First impressions spacious, and fantastic view of the Castle overlooking the river Ness. Big comfy bed, with plenty of room to hang clothes. Tea and coffee faculties, with shortbread and bottle of water. Although they topped the tea, coffee and shortbread up daily they never did with the water. A mini fridge and a couple of wine glasses would of been handy too, also no safe in the room. Was pretty chilly when we arrived as there was only one radiator in the room, so we plugged in an extra mobile one that was available too. The room was clean but was in need of a lick of paint, carpet was old with stains so could do with replacing. Breakfast was plentiful, buffet style English and continental, plus cereal and fruit. Had a drink in the bar on a evening was pleasant and reasonably priced. Location of the hotel is excellent 10 minute walk from the railway station, with plenty of nice quaint restaurants nearby. Would reccomend this hotel to family and friends because of the location and great room views.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, I1486IUdonnam! It's fantastic to hear that you enjoyed so many aspects of your stay. Everyone will be delighted to hear your feedback. We do constantly reinvest in the hotel and have just finished refurbishing a selection of bedrooms. I hope that we can welcome you back to see these. Kind regards, Aimee

"Great for Eden Court"

4
OrkneyFangfarrier, Orkney 14/02/2019

We stayed here on the their Special Winter rate for a night out in Inverness. It is very convenient for dinner in town and then a show along at Eden Court. The pool was a bit cold but there were plenty notices about their inability to regulate the pool temperature so we were warned. We asked about staying again in April but that no longer is in Winter so will cost nearly 3 times as much for exactly the same 1 night stay. (£69 in Feb, £179 in April!) So will probably have to wait until next winter!

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, OrkneyFangfarrier. It's great to hear that you enjoyed your stay, we're so lucky to be in such a wonderful location. I'm sorry that the pool was a little chilly, we thank you for your understanding and are trying hard to get the issue fixed as quickly as possible. I hope that we can welcome you back again soon. Kind regards, Aimee

"Caution, some rooms are certainly not palatial..."

3
Nigel G, Wetherby, United Kingdom 12/02/2019

Hotel is on the banks of the Ness river and in a good central position. We checked in for 3 nights and were then led to an annex building next door. This block does not have a lift which was ok because we were on the first floor. The room itself was very small pokey with an ugly view over the back. We tried to upgrade but the receptionist advised us that no other rooms for 3 nights were available...and in any event ours was one of the largest! Fellow travellers be warned the wardrobe (photo to follow) is about as small and cheap an affair as you could make, with no drawers at all in the room. We ended up with clothes festooned around us. Why a 'luxury' hotel would have such a cheap fit out is very odd. Service was generally good and the breakfast staff were lovely. The cold buffet had nice fresh fruit and 'proper' yoghurt. Never a fan of hot breakfast buffets, with fried eggs slithering around in fat, but that said it was alright. Good sized swimming pool and nicely equipped fitness studio. Parking is an issue as they only have a small car park and rely on a 'valet' system where cars are parked off site. Alternatively you can take your chances with the traffic wardens with street parking where you have to be gone by 10am. We were on 'Winter' rates but anyone paying more than we did for a 'luxury' break may be disappointed if they were unlucky enough to have the same room as us...perhaps pack light?

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Nigel. I'm very sorry to hear of your disappointment in regards to your bedroom. We will always try our hardest to find a room that is more suitable, I can only apologise that we weren't able to do this for you. I'm glad to hear that you enjoyed breakfast, the team will be delighted to hear your compliments. I'm sorry that you found parking a little tricky, we try our best to optimise space between the onsite car park and over flow car park to enable as many guests to park as possible. I hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Temp control issues!"

2
User 06/02/2019

Arrived for a special long weekend break to find the Spa facilities were freezing including the temperature of the changing room, pool and jucuzzi. we were unable to use the facilities the whole long weekend.Our room Temperature had only 2 setting. Roasting and freezing no temp control made for an uncomfortable nights sleep.No Internet connection.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Venture26059494287. I'm sorry that you were left feeling so disappointed with your stay. I have asked for the heating issue to be looked into. I can only apologise for the fluctuation in temperature in the Spa area, we are getting this fixed as quickly as we possibly can. I hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Fantastic "

5
MMmmmmmm111mmmm, London, United Kingdom 31/01/2019

Stayed for 3 nights. Staff were excellent particularly those in the restaurant during breakfast. We had a room in the building that is next to the main hotel, it was huge, clean and faultless. Would stay here again

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, MMmmmmmm111mmmm! I'm delighted to hear that the team made such a good impression and that you were pleased with your bed room. I do hope that we can welcome you back on your next visit to Inverness. Kind regards, Aimee

"Nice hotel spoilt by 1 man. "

2
Tim B, Birmingham, United Kingdom 24/01/2019

A lovely hotel spoilt by one member of staff. James. Rooms ranged from modern to dated between our party. Bar area was nice, 99 percent of staff were welcoming and friendly. James however on every evening refused service at the '24 hour bar', when we asked what was wrong he shouted back at us asking what was wrong with us? Was constantly rude to all members of the party all the time we were there. I understand no one wants to work the graveyard shift but being rude and obnoxious so you can sit in the back office avoiding work is ridiculous when you're hardly busy to start with. The night he didn't work we sat happily in the bar having a drink with no issue at all. His attitude single handedly spoiled our whole stay at the hotel and as I say, they day he wasn't at work the service we had was as expected. Don't work in the hospitality industry if you haven't got a hospital bone in your body.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Tim, Thank you very much for taking the time to send us your feedback. We're very sorry that James closed the bar in the early hours of the morning and didn't come across very well in doing so. James is usually very nice and he will be very disappointed that you have left the hotel so unhappy on his account. It's great to hear that the rest of the team made such a good impression. I hope that you had a great stay in Inverness and we'll see you again. Kind regards, Mark

"Staff are excellent"

4
User 23/01/2019

I stayed for one night. Great central location walking distance to all shops restaurants and bars. I dined in the hotel, dinner was excellent and waiting staff could not do enough for you. My room was spacious and clean. The bed was very comfortable and I slept well. Breakfast the next morning was fresh and very good. Again staff very attentive and could not do enough for you. Definitely come back for holiday weekend. Keep up the good work

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to review your stay, Deerfellow! I'm so pleased to hear that you enjoyed your time here at The Palace Hotel. The team will be delighted to hear your fantastic feedback and compliments. We look forward to welcoming you back again soon. Kind regards, Aimee

"Great find!"

5
pbraid, Glenrothes, United Kingdom 20/01/2019

This hotel sits right on the river and is centrally situated which is ideal for exploring or staying in Inverness. The rooms are lovely and spacious with great views of the castle in many rooms!! Breakfast is great and I've also eaten in the bar at linch which was fab..... The icing on the cake with this hotel is the fact it has a gym, sauna and pool. I would recommend staying here if you are looking for a central location

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for your amazing review, Pbraid! It's great to hear that you enjoyed so many aspects of your stay. I hope that we can welcome you back again soon. Kind regards, Aimee

"Great location "

5
User 18/01/2019

We were only there for a couple nights with a 6 year old, the double twin room we had was very clean and comfortable and quiet. Temperature of room was perfect as we switched on/off radiators to suit us. Pool facilities were lovely the temperature of pool a little cool but I think it's for exercise so as long as you swim it's ok. The bar has an excellent gin menu with various different mixers which are worth trying. Location is beautiful and central and we would stay there again if we ever came back to Inverness.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Carmen! I'm so happy to hear that you enjoyed your stay and were able to sample the gin menu. I'm sorry that you felt the pool was a little cool, we have actually experienced an issue with the pool thermostat which is being repaired. I'm sorry for any inconvenience that this caused. I hope that you enjoyed your visit to Inverness and that we can welcome you back again soon. Kind regards, Aimee

"Lovely location "

4
User 18/01/2019

The hotel is lovely. My room was clean, and the staff here are more than friendly. The Brasserie serves food for most of the day, and the same menu is for restaurant (which opens at 6pm). I tried the kesuire facilities. The gym is small. The sauna is to y (2/3 ppl max), but the pool is lovely. Breakfast is buffet style.. They have Haggis and black lufdibg availabl3, but no square sausages! Lovely hotel, with a lovely view of the River Ness..the hotel is in a ce real location with many good restaurants/bars a short walk away. I'll defo be back.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, 431hiteshc! I'm very pleased to hear that you enjoyed your stay and were able to make use of the leisure facilities. We're very lucky to be in such a wonderful place. I do hope that we can look after you again soon. Kind regards, Aimee

"I love this hotel but noise was was an issue"

4
Kmcfarlane26, Glasgow, United Kingdom 17/01/2019

I have stayed in this hotel previously for work in Inverness and I love it. It is perfectly situated right in the centre right on the river Ness. The spa and pool area are perfect for me, the bar and restaurant are lovely, cosy and friendly and the breakfast is amazing! It was just too noisy this time. I stayed in Number 10 which is sort of next door to hotel and my room was gorgeous and the beds were great but the noise was not. As I was there for work I went to bed fairly early and i was awoken numerous times during the night with other guests, water sounds when taps were on in other rooms or toilet flushed (which was so loud it sounded like it was in my room) and noisy ceiling from floor boards above. I can fall back asleep very quickly but I would recommend a higher floor in the main hotel (where I have stayed previously on work visits) to minimise noise or maybe upper floors of Number 10 (but I have never stayed there personally). Apart from the noise, I will always stay at this hotel when I am working Inverness.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Kmcfarlane26. Your loyalty to The Palace means a lot and I can only apologise that you were disturbed by noise during your most recent stay. It's great to hear that you are so impressed by the team, they'll be delighted to hear your compliments. I hope that we will see you again soon. Kind regards, Aimee

"Not a Palace"

2
katywithay86, Alabama 16/01/2019

Let me start off by saying this hotel is in a great location and the outside is lovely. The rooms, however, are not good. They are tiny with very uncomfortable beds and the pillows might as well be folded towels. And there is literally no airflow in the rooms. The only air you get is from an open window. And through that open window, you will a chorus of drunks singing at the top of their lungs at around 3 am. And then you will be awakened again at 6 am by boisterous seagulls. Would not recommend. At all.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Katywithay86. I'm sorry to hear that you were left feeling so disappointed with your bedroom. We'll always try our very best to find a room that is more suitable, I'm sorry that we were unable to do this for you during your stay. I hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Overnight stay"

4
gwenmcfarlane, Ayr, United Kingdom 16/01/2019

The hotel is super comfy, the breakfast was superb, the staff friendly and efficient and the pool lovely although a little too cool unless swimming constantly. Room 503 was enormous but in a separate building from the main hotel which would not have bothered us if the sleep quality had been better. As it was located in the basement it seemed every time someone in the rooms above turned on a tap or flushed the toilet we could hear the drained water coming down through the pipes. The room above had floorboards that squeaked loudly and we could hear anyone on the stairs. Perhaps insulation could be added between the beams!

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Gwenmcfarlane. It's great to hear that you enjoyed so many aspects of your stay. I'm sorry that you were disturbed by creaky floorboards and water pipes from the room above. I have given your feedback to the Manager so that it can be looked into. I do hope that you enjoyed your visit to Inverness and that we can welcome you back again soon. Kind regards, Aimee

"A mixed bag"

2
User 15/01/2019

The hotel on entry was lovely and really well laid out. Our room was clean and beautifully presented. However, the bed was uncomfortable (too firm) and the room was really warm despite having the windows open and the heating off. The window looked out onto the side of another roof which wasn't really what we had expected. We figured out that we were situated above the gym and swimming pool which was the reason for the heat we were experiencing. The music from the gym went on till around 7pm and started early the next morning. We could also hear the constant running of the Jacuzzi. The floorboards in the room above us squeaked and we assumed there was a child running about because it too was constant, not complaining about the child but the floorboards definitely. I know we could have requested a move but after a busy day on Saturday we just couldn't be bothered with the hassle. However, that does not change the fact that these rooms above the swimming pool will always be like this and changing rooms simply does not solve the issue for future guests. The breakfast was very enjoyable up until the point that my husband discovered what looked to be black mould at the bottom of his glass of fresh orange. When we asked the waitress what she thought it was she replied that she didn't know and took it to the kitchen for, what we presumed was to get an explanation. After a short time the waitress was serving tables again and didn't come near us. The drinks dispensers had been replaced with jugs the following morning so we assumed that was where the fault lay. The staff in general were polite and courteous especially the lady who came to clean our room who was absolutely lovely. We probably won't be back.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Karensunn71. Firstly, I sincerely apologise for your experience during breakfast. This wasn't handled well by the member of the team and I will pass your feedback on to the Food and Beverage Manager so that further training can be done. I'm also sorry that you were disappointed with your bedroom, we are constantly reinvesting in refurbishment and room improvements. It's great to hear that the team made a great impression and that you were impressed with the new bar and lobby decor. We're very pleased with how the refurbishment turned out. I hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Great Location"

5
Vanessa M, Broadford, United Kingdom 03/01/2019

Hotel offers great location and easy access on foot to the city centre. Rooms are comfortable, well appointed, good bathrooms and great water pressure (hate a slow shower). Refurbishments have really improved the communal areas. Staff are helpful and efficient and the property is dog friendly

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Vanessa! I'm so pleased to hear that you enjoyed so many aspects of your stay. The team will be delighted to hear that they made a great impression. I hope that you enjoyed your visit to Inverness and that we can welcome you back again soon. Kind regards, Aimee

"That'll do me"

4
Ardeecee, Nanjing 02/01/2019

Not the cheapest option in town and the premises is a tired but efficient service, adequate room facilities and convenient location made it good value. Parking was an issue with onsite full and the six pound valet option a bit of trick when 'free parking' is advertised.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write your review, Ardeecee. It's nice to hear that you enjoyed your stay and were impressed with the location. We're very lucky to be in such a wonderful area. I'm sorry that the free onsite parking was full, unfortunately we have no control over the overflow car park rates as we rent these spaces from the Highland Council. I hope that we can welcome you back again soon. Kind regards, Aimee

"Avg hotel good location"

3
steelindustries, brisbane 31/12/2018

Good location, good bar and lounge area. Good indoor pool. Poor sound insulation could hear every footstep of guests above us. Wouldnt return due to this. Cant sleep in with noise. Only stay on top floor (4) if light sleepers.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, steelindustries. I'm very sorry to hear that you were disturbed by noise from surrounding rooms. We'll always try our best to find rooms that are more suitable where possible, I'm sorry that we were unable to do this for you on this occasion. I hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Perfect Christmas 2018"

5
User 28/12/2018

From the moment we arrived Mark and his team made us welcome. The food was abundant and delicious, the staff friendly and welcoming and a lot of thought had gone in to making this Christmas break extra special. The hotel itself is beautiful and ideally situated with just a short walk over the river to the town centre. Could not have been better.

Rec E, Reception at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi 300dottytraveller, Thank you for taking the time to write your review. It is so nice to hear that you enjoyed your time with us and Mark and the team were able to take such good care of you! We are glad you were able to take advantage of the central location and we hope you enjoyed the rest of your time in Inverness. We look forward to welcoming you back in the future! Kind Regards Louise

"Excellent value"

5
User 21/12/2018

This was the first time I had stayed in it and I thoroughly enjoyed it.will deffinetly be back.room was spotless and warm .a minute walk to the town centre ,breakfast was also good value .staff were very friendly and helpfull

"Great value in a wonderful Location"

5
J F, Vancouver, Washington 13/12/2018

Went to Inverness for a little break before the Holiday Season. I was pleasantly surprised by the great location, staff and amities at this hotel for the price. Free wifi, breakfast was included. Staff gave m e a map and set me up for where things were. 10 minutes from train or bus. I will stay there again if I go back!

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for your fantastic review, J F! It's great to hear that you enjoyed your pre-holiday holiday in Inverness. I'm glad that we were able to help with attractions and directions during your stay. I hope that we can welcome you back again soon. Kind regards, Aimee

"Great"

5
S7458OHbrianb, Fulwood, United Kingdom 11/12/2018

Love this hotel! First time in my life that I've had a really intense conversation with the Chef about Porridge! That Chap really knows his stuff, and my friend has special dietary needs and was really impressed as well. Welcome at the hotel was warm and friendly, and the difficulty we had in accessing the room in the number 10 complex was soon solved by the Reception. We had an evening meal there on the first night. The restaurant was very quiet but the food was good. Service was good too. The swimming pool was just the ticket! The hotel is on the bank of the River Ness and the city's attractions are mainly a short walk away. If, like me, you have a Rollator then you need to use the side entrance so that there are no steps. There was a temporary failure of the Lift whilst we were there but the young man vaulted up to the roof and soon reset the system. He wasn't the Flash but I saw him take three steps at a time! Breakfast on both days was sumptuous! Top marks for the Porridge! It's fair to say that we had a few questions whilst we were there, but the staff were always polite and helpful, and mostly solved our issues. My thanks to them for a most delectable delightful deferment.

Sara F, Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Hbrainb, Thank you so much for taking the time to write your review. Sam our Head Chef is very pleased to hear that he made such a good impression on you during your stay! Its really nice to hear that you enjoyed your stay so much and the team were so helpful in answering your questions! We hope that you enjoyed your time in Inverness and that you will return to us again in the future! Kind Regards Louise Reception

"Two nights in cold Inverness "

4
User 06/12/2018

Hotel nice and warm although housekeeping turn the heating off when they make up your room. My room on the forth floor was fine, clean and functional. Bathroom had a full size bath. Bar food good but refreshments hotel prices. Breakfast had a good selection and was in the main well cooked. Being a buffet system food is left sitting in large chaffing dishes for unspecified periods of time. The porridge was somewhat solid. One plus - hot plates for hot food. Why so few hotels fail to provide hot plates remains a mystery. Overall a good breakfast experience, room ok with one exception the drone of heating / extraction fans which are a constant problem in many hotels. If you live somewhere quiet you are aware of them. No time for the spa so can not comment on that. Limited parking at the hotel so we ended up down the road in the cathedral at £5 a day. Early December and the constant piped Christmas music a bit tedious. All staff polite and courteous. I'd stay here again which given the choice at this price point locally is all readers of this review need to know.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, M2281GGbrians! I'm delighted to hear that you enjoyed your stay. It's great that you enjoyed breakfast, though I'm sorry to hear that you were disturbed by noise from the fan. I hope that we can look after you again soon. Kind regards, Aimee

"Great hotel"

5
pauljam0, Aberdeen 04/12/2018

Stayed here earlier in the year and was disappointed as there were major renovation works were being carried out. They are all finished now and what a difference. Staff were fantastic from the moment we arrived till we left. Check in staff, leisure club staff, restaurant staff all first class.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your great review, Pauljam0! It's fantastic to hear that you enjoyed your stay and were impressed with the new lounge/lobby area. We're very proud of the way it turned out. It's really good to hear that the team were able to make a great impression, they'll be delighted to hear your compliments. I hope that we can welcome you back again soon. Kind regards, Aimee

"Christmas Party Night "

5
User 02/12/2018

Didn't think I did party nights until last night, fantastic time. Beautiful hotel, lovely staff, very tasty food, good band also. All in all, a great night. Wound definitely recommend. Will hopefully be back for a festive party night next year.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your review, SandieCM! It's fantastic to hear that we've been able to convert you to party nights! I'm so pleased that you enjoyed your night and hope that we will be seeing you again next year. Kind regards, Aimee

"Good for the price "

4
User 01/12/2018

Stayed for one night on a business trip. The staff were friendly and efficient, the room was comfortable and well appointed for the price banding. The breakfast was to an good standard and the hotel bar was modern a and fresh in its style with a good selection of drinks available. The on-site cat park is small, but there is a public car park a shot walk away.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, MorganS1084! It's great to hear that you enjoyed your business trip to Inverness. I'm very pleased that you enjoyed your stay and were impressed with the team and breakfast. I do hope that we can welcome you back again soon. Kind regards, Aimee

"Excellent stay"

5
Susan L, Turriff, United Kingdom 30/11/2018

I haven't visited this hotel in a while and I was more than pleasantly surprised to find that it had been refurbished to a very high standard. The rooms are lovely. I was lucky enough to have one overlooking the river. The staff were really friendly and helpful, especially Chloe who worked in the Brasserie. She was very efficient and a credit to the hotel. Looking forward to a return trip.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Susan! It's fantastic to hear that you enjoyed your stay and were pleased with the refurb. We're very proud of the new bar and lobby areas. I will give your feedback to Chloe, who will be delighted to hear your compliments. I hope that we can welcome you back again soon. Kind regards, Aimee

"Great Location"

5
QueenieAyrshire, Ayrshire 28/11/2018

Had a great stay staff friendly & helpful, Room comfortable restaurant served a yummy varied menu. breakfast very tasty would stay at hotel again it's in a central location handy to get to from train station & to do all the tourists trails.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, QueenieAyrshire! It's great to hear that you enjoyed so many aspects of your stay. We're very luck to have such a wonderful team, and to be in such a good area. I hope that we can welcome you back on your next visit to Inverness. Kind regards, Aimee

"A beautiful hotel in a beautiful city!"

4
sandsvin, Bergen, Norway 25/11/2018

Spent some nights at this hotel during our stay in Inverness. Service at the hotel is very good, and the staff is nice. The lobby and hotelbar/restaurant area is modern and cozy, with an excellent view of the river and the castle! The rooms were big and clean. The location of the hotel is very good. Tasty breakfast as well.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Sandsvin! I'm so pleased to hear that you enjoyed your stay and were impressed with the team. We're very lucky to be in such a fantastic area. I hope that you enjoyed your visit to Inverness and that we can welcome you back on your next. Kind regards, Aimee Adamson

"What a difference a year makes"

1
Maureen S, Glasgow 23/11/2018

Stayed here same time last year and had a fantastic stay, just tried to check in at 2pm today to be snapped at by the woman called Esther on reception & told our room wasn't ready. ... As if it was our fault!!! We then waited in reception for an hour and a half, when we gave up and went back to the desk to ask if our room was ready yet. We were then allocated a room- not in the hotel, but in what I can only describe as the house next door. We were 2/3 flights of stairs up, with no lift. No facilities in the building, everything is next door ( and across the entrance to the car park for the hotel). There's no disabled access to this building so check your room number when booking. If it starts with a 5 you are in the annexe. Very disappointed and won't be staying here again as there are a lot of other hotels only a few minutes away that are the same price.

Aimee A, Duty Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Maureen Thank you for taking the time to write a review. We are very sorry that you felt let down by Esther's manner and had to wait for your room. Our official check in time is 3pm but if guests arrive earlier we normally try and swap the pre assigned room to a room that's ready to allow an early check in , however we were in the position to give a complimentary upgrade to a river view room unfortunately there were none ready at the time of your arrival and Ester didn't want to deny you the opportunity to enjoy our view of the castle in our refurbished No10 at the Palace building. No10 at the Palace does not unfortunately have disabled access or a lift but our other 89 bedrooms in the main building all do and we would have been more than happy to move you had you let us know of your dissatisfaction. We are a family run hotel and pride ourselves on our warm friendly service and Esther would never have wanted to offend you and we are truly sorry that she has. We would love the opportunity to show you this is definitely not the impression we would want you to leave with. If you would like to discuss this further then please don't hesitate to get in touch with us here at the hotel. Many thanks Jan

"Noisy hotel, rude manager"

2
AMBr1987, Kirkwall, United Kingdom 19/11/2018

The hotel itself was lovely, the spa was great and the staff were very friendly and helpful. However, this was all spoiled by how noisy the hotel was during the night. There were loud creaking footsteps, doors opening and shutting and guests speaking all night long. The walls must be paper thin as I could hear everything! I did complain to the receptionist the next morning and he was very apologetic. However, when I followed this up with an email to the manager I received an incredibly rude reply. He stated that when rooms are 'really good value' they get guests staying who aren't used to staying in hotels and 'don't know how to behave'! So rather than acknowledging that the hotel could do with being better soundproofed he tried to blame paying customers! It was a shame his reply was so off, as a simple apology would have gone a long way to rectifying the situation. I will not be returning to this hotel, and would not recommend it either.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Amy, Thank you for reviewing the hotel on Tripadvisor. We are really sorry that you were disturbed during your stay and that Marks reply did not come across very well. I am sure that it was not his intention to offend you or anyone else as we do appreciate all of our guests. It's great to hear that you were able to enjoy the spa area and were impressed with the rest of the team. They'll be delighted to hear your compliments. I hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Great hotel location"

4
Philip J, Peterborough, United Kingdom 11/11/2018

Stayed here for 3 nights for business in early November The hotel room was ideal with plenty of space and comfort The staff were polite and helpful and the facilities were top end Meals were a bit on the high priced side but the quality was excellent Would recommend this hotel as a perfect base for exploring Loch Ness and the surrounding area

Sara F, front desk at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Phillip, Thank you for taking the time the write your review. We are so happy to hear that you enjoyed your stay with us for business. We are glad you enjoyed our facilities and found our team to be polite and helpful as well as enjoying the quality of our wonderful menu! We hope you enjoyed your time in Inverness and we can welcome you back in the future! Kind Regards Louise Front Desk

"3 night stay"

5
User 11/11/2018

Beautiful hotel. Staff all helpful and friendly. Our river view room was modern and the view of the castle was perfect. The best thing about this hotel is the breakfast!! So much choice and lots to tempt. We will definitely be returning....

Sara F, Front Desk at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Fiona, Thank you for taking the time to write your review. We are so happy to hear you enjoyed your stay with us especially our breakfast! Thank you for your kind comments on our friendly team. We hope enjoyed your time in Inverness and we look forward to welcoming you back in the future!

"Some pros, some cons"

3
652lindsays, Gainesville, United States 09/11/2018

I'll start by saying the location is convenient to restaurants & sightseeing. The front desk staff is friendly and helpful. The lobby area is beautiful, but the guest rooms do not match the opulence of the lobby. Our room was pretty basic, a little surprising after seeing how lovely & updated the lobby is. The bathroom appears to have been updated recently, but the bedroom area itself seems a little shabby by comparison. Very creaky floors since it's obviously an older building, so the guests above us were fairly noisy often. The cleanliness of the room was just ok, there were some hairs on the bed covers from previous guests. The wifi was a bit on the slower side in the guest room, but seemed to work better in the lobby area.

Rec E, Front Desk at Best Western Inverness Palace Hotel & Spa, responded to this review
HI Lindsay, Thank you so much for taking the time to write your review. We are very happy to hear that you enjoyed our great location and found our front desk staff friendly and helpful. You will be pleased to hear that we have exciting renovations planned for our wing rooms in the New Year so soon our rooms will match our lovely lounge and bar! I apologise about the cleanliness issues you experienced during your stay. This is not our usual standard and I will pass on your comments to the head of department. We did have issues with our wifi in the past weeks. This has now been sorted and our wifi is back up and running fully! We are sorry this impacted on your stay. We hope you enjoyed your time in Inverness and we hope we can welcome you back in the future. Kind Regards Louise

"Great Location!"

4
Red1020, Montreal, Canada 08/11/2018

Great location, great service, comfortable bed and breakfast choices were diverse, but really bad internet service. I'm not sure if I would stay at this location again knowing this issue, I would probably look elsewhere. Which is to bad because everything else was great, but good internet is fundamental.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Red1020! I'm very pleased to hear that you enjoyed so many aspect of your stay. I'm sorry to hear that the WiFi was such an issue for you during your stay. We have been experiencing issues recently which are currently being investigated. I do hope that we can welcome you back. Kind regards, Aimee

"Best location, best view.."

5
Anuya_03, Mumbai, India 08/11/2018

Best Western is definitely one of the best hotels to stay in Inverness, its biggest plus point being the location - along River Ness, opposite Inverness Castle. Staying here, you can enjoy a lovely stroll on Ness walk, or cross the bridge to reach city center or simply sit by the window & enjoy the view of Inverness Castle & the Ness. If staying here, try to get the river view room on 1st floor.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your review, Anuya_03! I'm so pleased to hear that you enjoyed your stay, we're very lucky to be in such a wonderful location. I hope that we can welcome you back. Kind regards, Aimee

"A mixed bag but not what we expected "

2
User 07/11/2018

I really wanted to like this hotel but as much as I try it just falls short in so many ways. Firstly the free parking is a joke...there is something like 20 spots and then you have to park on the street or pay for someone to park it in a car park blocks away (so if you read their websites amenities list and see free parking, take it with a grain of salt and dont expect to get a spot). Secondly we chose this hotel because online it said it had a guest laundry. We are travelling around the UK and our clothes were starting to get a bit ripe. Turns out it has a laundry service not a guest laundry...no help if you are staying one night and way too expensive to get all your clothes washed. Thirdly, the bathroom is tiny. It is postage stamp size. So small I almost hit my knees on the bath when I sit on the toilet. Last complaint is it is so freaking hot in the rooms. It is single figure temps outside but no matter what I do I can not get to sleep as it is like a sauna in here. It is not all bad, the bed is a good size, the building looks nice from the outside and it is clean enough. The location is ok as well but its hard to get past all the things you are misled to believe are available and the couple of negative things that come with this hotel.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, David. I'm disappointed to hear the we didn't live up to expectations. I'm sorry that you found parking tricky, we do specify on our website that free parking is limited but that we do have an overflow and will valet park for a small fee. I'm also sorry to hear that you weren't pleased with your bedroom. We always prefer that you let us know if you're unhappy so that we can either try to resolve any issues for you or find you a room that is more suitable. I hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Good stay "

4
User 07/11/2018

On first impressions we couldn't work out why this is officially only a three-star hotel. The reception and bar area were visibly stunning. When we got shown to our room (in another building) we learned why. Some sort of ink stain on one of the bed covers as seen in picture. Didn't particularly bother us but a five-star place would resolve that. Only other issue was the noise. We could hear everyone arriving in late and leaving early as well as conversations in the hallway which disturbed our sleep. Massive shout out to the night concierge. Dealt with another guest's problem amicably from what we could hear late at night as well as providing us with water from the bar after it had closed.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, BlairC7. I'm sorry to hear that you were disturbed by noise from surrounding bedrooms and that there was an ink stain on your sheets. I'm delighted to hear that you liked the bar and lobby areas, these have been recently refurbished and we have more exciting plans for the near future. I hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Staying in the Best Western Inverness Palace Hotel and Spa"

5
User 06/11/2018

I think this is a great hotel. The room had a great view of the castle and river. The staff was warm and always helpful. The breakfasts, the only meals I ate there, were very good, and the location is excellent. I strongly recommend it. I also stayed at this hotel two years ago and gave it a similarly enthusiastic review. I'll stay there again.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your review, RichardU263. It's so great to hear that you enjoyed your most recent stay. It's always lovely to hear of guests returning and I do hope that we can look after you again soon. Kindest regards, Aimee

"Noisy!"

2
LaLah_1, Glasgow 01/11/2018

Definitely won't be returning. They have obviously spent a fair bit of money in the foyer, reception and bar areas, but the same attention was not afforded to the rooms. The rooms are dated, to say the least. There is absolutely no soundproofing either, so if you want to sleep beyond 6.30am then I'd advise going elsewhere. You can hear conversations in rooms all around (above too!) and the floorboards of the room upstairs were exceptionally creaky. You could hear wardrobe doors sliding, multiple televisions, conversations, alarm clocks. My room was also close to the gym/pool area, so come 7am there was the relentless thud of people on treadmills! During the day, the pool area is also unbearably loud in the room with music and kids. I understand it's an old building, but if you're spending that much money on a shiny new reception area to impress would be guests, at least put some soundproofing in so said guests can sleep (particularly in rooms around the gym/pool). Can't comment on food or drink because it was overpriced (£15 for breakfast per person when there are numerous cafes in Inverness). Didn't use the spa facilities as full of kids both days of my trip. Also, minor note - Netflix advertised on TVs was not on the TV in our room. Half of the buttons on the universal remote didn't work with the TV though, so perhaps we just couldn't access it.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, LaLah_1! I'm sorry to hear that you were left feeling so disappointed with your stay. This is never our intention. We are constantly reinvesting in the hotel, with the bar and a number of bedrooms being completed earlier on this year. We have plans to continue refurbishing bedrooms in the near future. I'm sorry that you were disturbed by noise from surrounding rooms and the leisure club. I hope that you enjoyed your time in Inverness. Kind regards, Aimee

"Solid Choice in Excellent Location But Not Without Issues"

4
psaseattle, Sun Valley, Idaho 31/10/2018

Stayed for one night recently at the BW Inverness Palace Hotel & Spa in a river-view double bedded (2 beds) room. This is a stately looking historical building that has a well renovated lobby area, a modern (though somewhat un-cozy feeling) brasserie area, and decidedly less renovated upper floor and rooms. I can only speak to my river-view room as I did not see anyone else's room. Though considered a higher-category room because of the view and large picture windows, the room itself was somewhat dated though decently well-kept. Lighting was old and stark from fixtures on very high ceilings. Practical lighting was too dim and grim to cast sufficient ambient lighting into the room which was spacious in size. Carpets were past replacement time. Bathroom was also past stale date in terms of fixtures, shower, and overall comfort. Overall, felt a bit like staying in a grand old hotel that was past its prime. That said, other rooms may well have been totally renovated and I just happened to be in one that hadn't been yet. Downstairs the lobby was bright and well renovated. Breakfast buffet and breakfast room were good. Location was excellent and probably one of the strongest features of the hotel. Staff was also very friendly. Attached to a spa / gym facility with indoor pool. Would I return? Maybe...if the rooms were renovated. The hotel is reasonably priced so I would recommend as a good, solid option for Inverness.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your great review, psaseattle! I'm delighted that you enjoyed your stay. It's great to hear that the team made a great impression and that you were impressed with the breakfast and leisure facilities. We are constantly putting money in to refurbishing and renovating the hotel and have rooms in varying sizes and styles.If you're unhappy in your room we'll always do our best to find you one that is more suitable if you let us know. I'm sorry that we couldn't do this for you. If you're staying with us in future please feel free to request a recently refurbished room and we'll do our best to accommodate. We do have plans to continue with room refurbishment in the near future. I hope that you enjoyed your time in Inverness and that we can look after you again soon. Kindest regards, Aimee

"Birthday "

4
User 28/10/2018

Hotel was lovely in a fab location our room overlooked the river! The only negative was the receptionist on arrival was poor service ie rooms nor ready off you go no suggestions no information not what you would expected from such a nice hotel

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Angiepugs, Thank you very much for taking the time to write your review. It's great to hear that you enjoyed your stay and were impressed with the location. We're so lucky to be in such a fantastic place. I'm sorry to hear that you had a negative experience on check in. This is very unusual as we pride ourselves in providing a high level of customer service. Unfortunately we can't always guarantee an early check in, however we will store your bags in our luggage room that you're free to explore Inverness. We also have free attraction maps sitting on the Reception desk to take, I can only apologise that you weren't helped with this. I will pass your feedback on to the Reception Manager to be looked into. I hope that you enjoyed your time in Inverness and that we can welcome you back again soon. Kindest regards, Aimee

"Perfect spot"

5
ericchurch1, Glasgow, United Kingdom 21/10/2018

Great hotel , with a great spot right on the water front with a view of the castle, a 2 minute walk your right in the city centre , the pool sauna and steam room were just the perfect end to a long day of driving

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Ericchurch1. I'm so pleased that you enjoyed your stay and were able to take advantage of the spa facilities. I hope that we can welcome you back again soon. Kindest regards, Aimee

"Historical building in a great location."

4
Aimeechuck, Lake Charles, Louisiana 20/10/2018

Historical building in a great location, loved the area. There were plenty of restaurants and quick walk to the bus and train stations. The elevator was super small, and they do not have a guest laundry as it says in the amenities list, but there is a launderette around the corner.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Aimeechuck, Thank you so much for taking the time to write your review. It's great to hear that you were impressed with the hotel and location - we're very lucky to be in such a fantastic area. Unfortunately as we're a Victorian building we're unable to make significant structural changes such as widening the lift shaft. I'm very sorry that there was a miscommunication regarding guest laundry. We do provide a guest laundry service, wherein we'll take your clothes to/from the laundrette for you. I hope that you enjoyed your time in Inverness and that we can welcome you back again soon. Kindest regards, Aimee

"Could do better"

3
ianwalker1875, Edinburgh, United Kingdom 18/10/2018

Stayed for one night on business but with my wife. Eat at Brasserie which was good but restaurant was cold. Breakfast food was also cold and had to ask for toast to be redone as it was barely toasted. Room was good with great view of river. Looked like they cater mainly for bus parties but a little more attention to small details could make this exceptional.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Ian. I'm pleased to hear that you enjoyed your meal in the Brasserie and were pleased with the view. We're very lucky to be in such a wonderful location. I'm sorry that you felt a little disappointed with breakfast. We do cater to groups, but we try our hardest to make sure that all guests are treated equally and feel welcomed. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Noisy Cleaners, Safety Hazards, Unprofessional Staff - Not Worth the Money"

2
rawreviewsbyc, Zurich, Switzerland 17/10/2018

Arrived around midnight and was given an exceptional welcome by their staff however it was a pity that we encountered such a rude staff in the morning. As we are late risers, we woke up close to midday. While we were getting ready, a cleaning lady knocked on our door despite the Do Not Disturb sign. We told her to come back later. She then promptly informed the reception staff who then called us. We then told the reception staff se would want to extend our stay and would be down in a few minutes. She then gave a sarcastic remark saying that she wanted to ask if we were extending our stay as it was beyond check out time. In about 30 minutes, we went down to return the key and upgrade to a bigger room, as their ‘cosy' rooms are TINY. And you know what? The same lady who was on the phone was at the reception and had the cheek to berate us saying that we told her we'd be down in a few minutes but took 30 minutes instead. Before we could even finish our request for an upgrade, she repeated herself, whining that we took 30 minutes to come down at least 3 more times. Then she said she already charged us for the room. She then stopped when I emphasized that I know what she said and clearly stated we wanted an upgrade to another room. It was quite funny because the first time I asked for an upgrade (which we were willing to pay for), she said there were no rooms available. Then when I asked her again after another whining spell, she magically found another room for us and used a condescending tone to tell us the price. Grotesquely unprofessional and childish. Don't even get me started on the bigger room which we paid an extra £40 for. The decor was dated, floor was squeaky, no lotion/conditioner when the smaller room had some and to top it off we were rudely awoken by their staff doing repairs on some door right outside our room starting from 8AM-10AM. Then we had the pleasure of listening to the cleaning ladies' loud conversation about their grandparents around 9AM. Not to mention their ever so courteous check out call promptly made just before midday. Note that there are no late checkout provisions. We were given a loud firm ‘No' on that one. Quite a shame as most of the other big name hotels we visited had generous late check out provisions. Oh and did I mention that I cut my finger on the hotel room door? I was only holding the front of the door and got a deep gash on my finger. Very dangerous for little kids. Told the receptionist about this and she just ignored my comment. Worst of all, my partner slipped and fell in the shower. The floor was just too slippery and it scared me to imagine what would have happened if he fell the wrong way or if it was an elderly person falling. Upon informing the receptionist, she told us we should have asked for a rubber mat. ??! For £140/night I wouldn't recommend this ‘palace' which provides services more suited for a stable. Service aside, this hotel poses safety hazards in the room which resulted in injury to guests. Rated Poor instead of Terrible only because of the exceptional service we got upon our check in. Everything went downhill from there. Disappointing.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear C.C, Thank you so much for taking the time to write your review. I'm very sorry to hear that you were left feeling so disappointed with your stay. Unfortunately due to the volume of guests that we cater to we can't always guarantee late check out, and do need advanced notice of a late check out request. I'm very sorry that you felt that you were being berated by the reception team, and that you felt customer service wasn't of a high standard. This is very unusual as we always strive to provide a great guest experience. I'm sorry that you were awoken by a member of the housekeeping team, unfortunately as you were due to have checked out at 11am that day, they didn't expect you to be in the bedroom. I'm glad that we were able to extend your stay for you and that you were so impressed with the member of staff who checked you in when you arrived. Health and safety is very important to us and we're concerned to hear of your injuries, we have taken note of your feedback and will look into this. Can you please contact me directly to let me know which door you injured yourself on? Thanks and Kind regards, Aimee

"Stunning location and building"

5
Katdav1960, Cranbourne, Australia 12/10/2018

Gorgeous hotel excellent service amazing food both breakfast and dinner been recently refurbed so in stunning condition right on the banks of the river ness close to city centre book a room with river views beautiful has everything you could need for either business or pleasure trip away. Right across the river from the castle too

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your review, Katdav1960. I'm delighted that you enjoyed your stay and were impressed with the food. We're very lucky to be such a beautiful location. I hope that we can welcome you back again soon. Kindest regards, Aimee

"Best hotel I've stayed in in the UK"

5
User 08/10/2018

We had a wonderful stay at the Palace Hotel - amazing breakfast, incredibly comfy beds and the rooms and reception/bar are beautiful. Great views from the 4th floor and and excellent location in town. The staff were brilliant, incredibly helpful and friendly. We also really appreciated the chill approach of the hotel to people having alcohol in their rooms, and even providing ice! Housekeeping team were great in particular. We were in town for Pride - I've had negative experiences at hotels before as part of a same sex couple so it was an excellent bonus that noone even batted an eye about that, and several staff made positive comments about us being dressed up for Pride - which was lovely. This sort of thing makes a huge difference to LGBT travellers . The pool and sauna were also excellent, and if the shower area gets refurbed next they would be perfect. I also left something at the hotel and they were very helpful in finding in and posting it back. Will definitely stay here again!

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write such a fantastic review, Sophie! It's great that you enjoyed your stay and were impressed with the team - they'll be so pleased to hear your compliments. I'm glad that you were able to take advantage of the leisure club and that you liked the bar and lobby - we're very proud of the recent refurbishment. I hope that you enjoyed the parade and that we can welcome you back again soon. Kindest regards, Aimee

"Good breakfast"

4
mcbooton, Ramsgate 02/10/2018

The room was clean and well dressed, the breakfast was good with some scotch fare including haggis, room 505 had a droning sound all night (heaters?) That Stopped this from getting 5 stars. The morning staff had trouble understanding English but got there in the end, would stay again

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Mcbooton! I'm so pleased that you enjoyed your stay and were impressed with the breakfast service. I'm sorry that there was a noise that disturbed you through the night. I hope that you enjoyed your time in Inverness and that we can welcome you back again soon. Kindest regards, Aimee

"Nice Hotel"

4
LEO O, Brisbane, Australia 02/10/2018

Excellent location on the River Ness. Easy walk into the main shopping streets and to the railway station. You can also take a lovely walk along the river. There is a Tesco supermarket and a laundrette close by. Comfortable bed and pillows but no fridge in room. Good buffet breakfast.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Leo. I'm so pleased that you enjoyed your stay and were able to enjoy the lovely river, we're very lucky to be so near the city but still have lovely walks. I'm glad that you enjoyed breakfast and found your bed comfortable. I hope that we can welcome you back again soon. Kind regards, Aimee

"Adequate Hotel - Needs A Refurb"

3
Adiona, Vancouver, Canada 30/09/2018

The hotel is nicely located in downtown Inverness close to restaurants, pubs, the bridges park walk, and a pedestrianized area. The breakfasts are very hearty and room service was was quick to respond to any needs.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to review your stay, Adiona! It's great to hear that you were pleased with the location and enjoyed the breakfast. You'll be glad to hear that we do have refurbishment plans for some bedrooms in the near future, I hope that we can welcome you back to see them on your next visit to Inverness. Kindest regards, Aimee

"A Beautiful Visit"

5
kjbouse, Loudon, Tennessee 19/09/2018

This is a terrific place to stay in Inverness. It is beautifully located on the River Ness with a view of Inverness Castle. It is within a few minutes walk from downtown Inverness (convenient foot bridges across the river.) The food is excellent, and the staff are warm and accommodating. I plan on staying here again on my next visit.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Kjbouse! I'm so pleased that you enjoyed your stay and were pleased with the location. It's great to hear that you were pleased with the food and that you found the team accommodating. I do hope that we can welcome you back again soon. Kindest regards, Aimee

"So-so stay"

3
mjt1012, Los Altos, California 10/09/2018

We booked this hotel given the prime location in Inverness and certainly this element to the stay did not disappoint. We had a lovely room (room 501) in an adjacent building and while the room was very nice, we were unable to access the BW WiFi and water was not always hot in the shower. Breakfast is good though given the size of the hotel and the quantity of tours that stay at this hotel, a 2.5 hour time window for breakfast seems quite inadequate. Gym is adjacent to the indoor swimming pool and is in need of some TLC. If location is your prime objective than look no further. If you're looking for a great hotel experience then would recommend other accommodations.

Aimee A, Revenue Manager Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write your review. We are glad to hear that you enjoyed our great location and liked your room. We apologies for the issues with the WiFi during your stay. We always try to address these issues immediately and we apologies we weren't able to do so for you on this occasion. We are always happy to receive feedback from our guests and I will pass on your comments about the breakfast time and fitness suite to the respective Heads of Department. We hope you enjoyed your time in Inverness and that we can welcome you back in the future! Kind Regards Louise G

"Great Rail Journey Tour"

5
Jean T, Huddersfield 04/09/2018

We have just stayed in the Best Western Hotel for 4 nights. The helpfulness of the friendly staff, nothing was too much trouble. The room was lovely, large and modern and cleaned to a very high standard. We were on a half board basis, and the food was excellent, always very hot and plenty of choice, and served quickly by excellent staff who made sure you had everything you needed to enjoy your meals. It is in a good location and perfect for a walk either into town or by the river. We would certainly stay here again if we came up to Inverness again.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your amazing review, Jean! It's fantastic to hear that you enjoyed your stay at the Palace so much. The team will be absolutely delighted to hear your lovely compliments. I hope that we can welcome you back again soon. Kindest regards, Aimee

"Excellent Restaurant "

5
Karen C, West Vancouver 02/09/2018

While on a bus tour, we stopped and had lunch in the hotel restaurant. We had a 3 course lunch which was absolutely amazing! If you are Inverness and would like an amazing meal, stop in at the Palace Hotel. It overlooks a canal which provides a peaceful ambience.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Karen! I'm so pleased to hear that you enjoyed your lunch with us whilst on your tour. The chef will be so happy to hear your fantastic feedback. Kindest regards, Aimee

"Fantastic"

5
kmcmanus89, Edinburgh, United Kingdom 01/09/2018

I recently stayed here for 5 nights for work and received the best service I have ever had in staying at a hotel (for either Work/leisure). The hotel itself is beautiful, it is right on the river and a 2 minute walk to the centre but still in a quieter residential bit so you aren't near all the busy restaurants/bars. The car park is limited for spaces but they offer a valet parking service which I gladly took up. I was in the annexe building which is separate to the main hotel but has recently been refurbished. I understand some rooms have been updated (502) is one of them. The decor is modern and stunning, bed was large and very comfy. The room was spotless. Only downside was I was next to the main door so it can be noisy at times with people coming in/out but when I asked reception about this they offered me another room and complimentary drinks. They told me I had one of the nicest rooms so I just stuck with it. They also left that choice with me and said I could change any time no problem and they would move my stuff. The staff would do anything for me and I think I must have been a nuisance as the phone in my room didn't work (and also signal for mobiles in the room was non existent) but not only did the hotel send someone over to fix the phone (at night time and I mean 10pm) but they kindly let me use the phone at reception to make a few work calls. On top of all of that, it became apparent I needed to stay an extra night (on what would have been my last night) and was given this for no additional cost. The restaurant was also fantastic. I ate in there every night, the food was fresh and was of a good quality (my partner is a chef so I know good food!). Unfortunately I didn't get a chance to use the leisure facilities but it certainly looks good! All in all it was a fantastic stay and I plan on returning for a leisure trip next time!!

Sara F, Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear kmcmanus89, Thank you for taking the time to write your review on your stay here at The Palace Hotel. I am thrilled to read your kind words about our service, we do pride ourselves on this so it is lovely to see that it has made such an impact on your stay. I will definitely pass your fantastic comments about your food onto our chefs. Hopefully next time you stay we can make sure to give you a quieter room with a fully functioning phone from the start! Kind regards, Kara

"Nice hotel in a great location"

4
User 30/08/2018

We really liked this hotel, it was perfect for our short break. We found the staff were extremely friendly, our room was clean with a comfy bed. The location is also perfect for exploring Inverness with a great view of the castle and river.

Sara F, Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hello, Thank you for your review. We pride ourselves on our friendly service so it is lovely to see that you thought so too! We are very lucky with our location, the view of the castle really is a treat! We hope to welcome you back soon. Kind regards,

"Great for weekend stays whilst in Inverness"

4
stuABZ, Aberdeen / Scotland 28/08/2018

Stayed at this hotel many times, during me & my wifes weekend breaks in Inverness, nice & central to bars & restaurants, plus shopping areas, hotel is nice & clean with a great choice for breakfast although I did find the breakfast costs per person a bit high, free parking & a swimming pool is a added bonus for this hotel

Sara F, Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi StuABZ, Thank you for your review, we are so happy that you enjoyed your time with is. We are very lucky we are in such a great spot and able to offer the parking and pool to all of our guests. I'm glad you enjoyed your breakfast and hope you will stay with us again. Kind regards, Eilidh

"Fabulous Location "

4
HandT69, Ipswich, United Kingdom 26/08/2018

This was a rather last minute booking which combined with summer school holidays meant we had to pay top dollar. That said this is a fine hotel in a first class location and we had a river and castle view room. The downstairs bistro, bar and reception area makes a good first impression and although the bedrooms are a little in need of bringing up to date, in all other respects this was a good place to stay. Sadly there were some incredibly badly behaved residents who created an early hours crisis with the night porter having to be called and the errant folk removed. We were moved away from the inconsiderate residents the next day by Louise the Duty Manager, without quibble, to an equally good room and the problem was handled professionally. Such a shame as such people should be in a Travelodge is that is what they want to do, not a top end hotel in a sedate and beautiful city. We would certainly return.

Sara F, Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi HandT69, Thank you for taking the time to leave such a lovely review, we are so happy you enjoyed your stay with us. I do apologise for the disruption during your visit, but I am pleased to hear that it was dealt with swiftly and that we managed to get you another beautiful room. We are very lucky with the beautiful new Bar and Brasserie, it's great to relax in! You'll be pleased to hear that we have plans to refurbish some of our rooms at the end of the year. We do hope you'll be back to see us soon. Kind regards Eilidh

"Not Your Typical Best Wesrern"

4
john c, Franklin, Tennessee 25/08/2018

If you live in the USA the Best Western name frequently conjures up an image of a mid to low price motor inn. This is anything but. It is a luxury hotel in a great location with a nice spa, good food and a good bar. It is within walking distance of good pubs, restaurants and shops. As you step outside you have a good view of the river and castle. The room was clean and well appointed. I would have rated it higher but the fire alarm sounded at 1 AM and we had to evacuate the hotel. Apparently it was a false alarm.

Sara F, Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hello John c, Thank you for such a lovely review. We are very lucky with our great location, it really is beautiful. I'm so sorry to hear that you were disturbed by the fire alarm. It's such an import device in the event of a fire. We understand that this is frustrating when it is a false alarm, but we must follow procedure to ensure our guests safety. We do hope you'll stay with us again if you come back to Inverness, hopefully next time you will get a full nights, peaceful rest. Kind regards Eilidh

"Vacation "

4
User 24/08/2018

Good hotel. Great location. Stayed in the river facing room. Clean large room and kingsized bed. Good bathroom and linen. Staff is very friendly, courteous and helpful. 3 important points to note: 1 There is no elevator in the Annexe Building and we were on 3rd level with high ceiling. Everyday twice or thrice was a painful climb. 2. There is no Airconditioning and it can be a bit suffocating at night after a while. 3. Restaurant is average and so is the breakfast spread.

Sara F, Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Krishnamurthy I, We are so happy to hear that you enjoyed your stay with us in Inverness and thank you for such a great review. I'm so sorry you did not have access to an elevator, As the building is Victorian, we are unable to change the structure which includes adding an elevator. We will always do our best to get another room if needed, so I am sorry we were not able to do this for you on this occasion. We have had unseasonably good weather this year, which has resulted in the rooms being warmer than usual. We do provide fans in all of our rooms to try and cool them when needed. If you would like to contact me directly with the issues you have in the restaurant, we will ensure that this is looked into and resolved going forward. We do hope you will chose us again if you are back in Inverness.

"Very central, ideal for relaxation"

4
matrix089_01, Frankfurt, Germany 24/08/2018

I have been there on my way to the coast. The building looks old but the hotel is up the usual standards. The spa is a place where you can relax. At the breakfast one had the choice of standard continental breakfast or Scottish, which was quite good. The personell was very helpful with the luggage, as I had a sore foot. I had to order something to the room due to the foot. This could be the only criticism. Lamb Curry was out. I was asked if chicken is ok. Which it was. But the curry was just a hot tomatoe sauce quickly knocked up, not tasting at all Indian. Also the price was not reduced due to the lack of lamb. Paying the same price for cheaper ingredients is not very professional. This did not go into the rating, cause normally one doesn't eat at the hotel.

"Great stay and staff"

5
atownsend286, Hemel Hempstead, United Kingdom 24/08/2018

Wonderful location, views and spa but best of all the friendly staff. Having arrived early on the overnight sleeper we were warmly welcomed and the housekeeper Loise ensured we were able to check in early.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Atownsend286! I'm so pleased that you enjoyed your stay and were impressed with the team. It's great that Louise was able to help with early check in, she'll be delighted to hear her special mention. I hope that you enjoyed your time in Inverness and that we can welcome you back again soon. Kindest regards, Aimee

"Overnight visit"

5
User 21/08/2018

Good central location, easy access on foot to town centre. Good facilities in room and common areas. Pool good size - just lacks a spinner for your costume. Good range of food for breakfast and friendly helpful staff.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your fantastic review, Dawn. I'm so happy to hear that you enjoyed your stay and were pleased with the leisure facilities. It's great that the team were able to make such a good impression and that you were pleased with breakfast. I hope that we can welcome you back soon. Kindest regards, Aimee

"Very Good Layover"

4
bpricetb1, Oceanside, California 18/08/2018

This Hotel is in an excellent location and great views of Castle with river below. Great location for center of town without the noise. Reasonable rates. would have been five star if they provided decent pillows, not the hard flat pancakes and option to the heavy feather blankets, not useful in summer months. Rom was great and clean.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, bpricetb1! I'm so happy to hear that you enjoyed your stay, we're very lucky to be in such a wonderful location. I'm sorry that you were disappointed with the bedding, but am glad that you were pleased with the room. I hope that we can welcome you back on your next visit to Inverness. Kindest regards, Aimee

"Nice location but overpriced"

4
Alexander N, Stockholm 14/08/2018

This hotel has a very nice view of the Ness River and the Inverness Castle. We stayed for two nights in a large but a little outdated room. The room did however have an ironing board and steam iron so we could look our best. Breakfast was good but served at a high pace with staff taking plates away as soon as you'd taken your last bite. This hotel has a great location and very nice views but is a bit overpriced for its worn rooms.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Alexander! I'm pleased that you enjoyed the view from your room, we're very lucky to have such a wonderful location. Though I'm sorry that you felt the room was a little outdated. We do have a range of various room styles, and have plans for upgrading some bedrooms towards the end of the year, you'll be glad to hear. I'm glad that you enjoyed breakfast, but sorry to hear that you felt a little rushed by the team. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Amazing all round."

5
fionaaustralia, Melbourne, Australia 13/08/2018

We had a room overlooking the castle and river and a large room at that. A table and two chairs at the window, two desks as well as side tables. Large bed. Bathroom was large with two basins and all amenities. The shower was over the bath which is not unusual but they provided non slip mats which is.We are at the stage where climbing in and out of baths is a little risky. Anything you asked for was provided for.. The lift is cosy but there is always someone available to help with your luggage anyway so not a bother. The staff could not have been nicer or more helpful, nothing too much bother. We always had breakfast before a big day of sight seeing and were really only in the Bistro twice but very good food and prompt service by friendly staff. They even made us a lovely take away lunch on the day we left in case we were unlucky enough to get the dreaded Scotrail yuck! We were there for a week and could not fault it at all. Thank you to all the staff who made our stay so memorable.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Aw, thank you so much for your amazing review, Fiona! I'm so pleased to read that you enjoyed your stay so much and that the team were able to make your stay extra special. I'm glad that we were able to help by providing non-slip bathmats, we do also have walk in showers if this is preferred. If we're lucky enough to look after you again, please feel free to request a walk in shower opposed to a bath and we'll do our very best to arrange. I hope that you enjoyed the rest of your visit to Scotland. Kindest regards, Aimee

"Beautiful Hotel in a good riverside location"

3
mdm1972, Port Douglas, Australia 13/08/2018

The hotel is one of the typical older style hotels in UK, so the rooms are simple and a little dated. BUT the staff are excellent and the rooms are very clean and tidy. Hence for the price the value is excellent. Good wifi, free onsite parking. The 'fitness centre' is very UK, so for foreign guests it is not what you will be used too. But for those from this part of the world the highly chlorinated pool etc is the norm. We had a comfortable one night stay as we began our NC500 journey.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, mdm1972! We are actually one of the oldest hotels in Inverness, dating back to 1890. We have a range of different style rooms and have more refurbishment plans in place for the end of the year for some of the bedrooms to help bring into line with the rest of the hotel. It's lovely to hear that the team made such a great impression. I hope that you enjoy the rest of your NC500 adventure. Kindest regards, Aimee

"Good hotel with a great location"

3
rstamada, Sao Paulo, SP 06/08/2018

We stayed 2 nights at this hotel last July. Inverness is a beautiful and small city. This hotel is located by the river, and from our window we could see the castle, it was amazing!!! The hotel is obviously old, and you can tell it just looking from outside. We got a family room, with a king bed and a rollaway bed. The room was big enough, old but clean and comfortable. The bathroom was too small, and the shower was ok. The sink was small and not very functional. The main problem we had at the hotel was that the weather was very sunny and hot, and there was no air conditioning in the room, only a fan, that didn't help much. And the heater in the bathroom was on, so it was even worse. We had breakfast at the hotel, and it was ok. Service was ok too. The price of the room was quite high, mainly because of the location, I think. Next time we go to Inverness, I think I would try another hotel. It is a good hotel, but the price was too high considering what we get.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
It is so great to hear that you enjoyed your two nights stay with us, Rstamada! The hotel was built in 1890 and was actually one of the first to have electricity in Inverness. I'm sorry that the fan didn't help with the hot weather that we experienced earlier in the year, air conditioning is something that we're looking into so hopefully in future this won't be a problem. I'm glad that you were pleased with breakfast and that the team made a good impression. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Beautiful hotel"

4
sheil27, Lerwick, United Kingdom 05/08/2018

Hotel is beautiful and the view is too. We were in the building next to the hotel on the top floor. But it had a view of the river which was lovely. It's a peaceful area with a view of the castle. The decor was lovely and we had everything we needed. I had to request a sewing kit from one of the house keepers, which she was more than happy to help with. The ladies as the front desk were lovely and smiley on arrival. Porter helped with our bags. The only down sides were the high speed Internet which we were told the rooms had was extremely poor, we ended up just switching off the WiFi. Also the rooms were an incredible temperature. They have a fan which we did use and opened both windows. But the hot air just swirled around the room getting no cooler. There isn't much they can do about that though so no point in complaining. Just be prepared. But other than that, I can't say we were disappointed. We ate out and didn't use the Resteraunt and breakfast facilities. So can't comment on them.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your well rounded review, Sheil27! It's fantastic to hear that you enjoyed so many aspects of your stay and that the team were able to make such a great impression.I'm sorry that you were experiencing WiFi connectivity issues during your stay, we'll always try our hardest to fix this for you. I do hope that we can welcome you back again. Kindest regards, Aimee

"Great Hotel and food service"

5
factinc, Washington, Illinois 30/07/2018

We booked a train tour through the Highlands of Scotland that used this hotel as the base for daily excursions. Rooms were modern and very comfortable. Indoor pool. Meals were provided. Breakfast buffet with all the trimmings. Try the kippers, they were delicious. Evening meals were three or four course with large portions and well prepared. Staff was very helpful with making a collect back to the US.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fabulous review, Factinc! It's lovely to hear that you enjoyed your rail tour so much, and that we were able to add to your Highland experience. It's great that the team made such a good impression and that you were pleased with the food during your stay. I hope that you enjoyed your time in Scotland and that we are able to look after you again soon. Kindest regards, Aimee

"Perfect spot"

4
Kaatje1962, Amsterdam 29/07/2018

Very nice hotel. Location is perfect, 5 minutes from the city centre. Recently renovated and well done. A little bit noisy, the Doors don t seem to have rubber noise demping. The Breakfast is poor, eggs overcooked, no fresh fruit salad refill, coffee really horrible from a machine, that for £15.- Employees there not really friendly. May be because it was too busy with tourgroups.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Kaatje1962, Thank you so much for taking the time to write your review. I'm delighted that you were pleased with the location and refurbishment. We're very proud of the new bar and lounge area. I'm very sorry that you were disappointed with the breakfast, I have let the head chef know and this will be looked into. I hope that we can welcome you back again soon. Kindest regards, Aimee

"False advertising "

1
dyork1, Yorktown, Virginia 28/07/2018

I choose this hotel because we were traveling and it was a very warm week in Scotland and I was looking for a hotel with an air conditioned room and their website said it was one of the amenities- we arrived and were taken to a separate building next to the main building and it wasn't large enough to open our suitcases in - when I asked about the A/C I was told it was in the hanging bag - a fan !!!!! When I went back to the front desk to complain I was told that the it was not false advertising because the BAR was air conditioned !!! I asked if I should sleep in the bar ??? No Apology - no reconciliation- there are other in the area much nicer for less money - give them a try !!!!

Aimee A, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Sir/Madam, I am really sorry that you have found something that says we have air conditioning in our rooms. This is not something that we have or as far as I know is in any literature about the rooms here at the hotel. I have spoken with the team and they did mention that they could not find it against the hotel when they were looking for you. If you can help me and let me know which site or area you saw this I will have it removed with immediate effect as this is not the impression we want to give. Please accept my apology and if possible contact the hotel directly so I can discuss further in person. Kindest Regards

"Mums 80th Birthday "

5
AJFELLA, Perth, Australia 27/07/2018

I was with my mum and uncle Ali who are both disabled - staff were very attentive and caring. Such an amazing hotel - the staff were very attentive and understanding. The breakfasts were fantastic! Highly recommended and hopefully will be back.

Aimee A, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hiya, Such lovely comments and very much appreciated, I will make sure your feedback is passed on for everyone to see.

"Lovely hotel"

5
User 27/07/2018

This is a lovely hotel friendly staff and very nice the rooms are lovely with commfy beds and everything you need the pool aria lovely and so is the spar aria will be coming back and the food nice as well.. And the Porter very nice... Pluse they have a lovely bar and food....

Aimee A, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Adam, thank you for writing such lovely comments and we look forward to seeing you back soon!

"Excellent hotel and staff"

5
gerardh118, Inverness, United Kingdom 24/07/2018

From welcome to check out the staff are attentive, friendly and go out of their way to ensure everything is to your liking. The rooms in the main hotel are luxurious and the smaller rooms are also ideal for short stays or business trips. The internet can be temperamental at times depending on location of the room but im being picky. Food has always been good or excellent, never had a bad meal in over 70 nights stay. The leisure facilities and staff are excellent. Could have newer equipment with variance of machines but limited space is a factor. Limited car parking but again they do the best with space available. Always enjoy staying here, 10/10.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Wow, thank you so much for your amazing review, gerardh18! It's fantastic to hear that we're able to impress on each of your many stays and that the team are able to make such a great, lasting impression. Everyone will be so pleased to hear your compliments of the hotel and team. We look forward to looking after you again soon. Kindest regards, Aimee

"Tired looking "

3
LauraCahill90, Motherwell, United Kingdom 24/07/2018

This could be a beautiful hotel however it seemed tired and dated when we stayed here. Our room was old and was in need of a refurbishment. With a bit of work this would an amazing hotel. It is in a lovely location for walking around Inverness and has a nice pool area. However it would need some work to be a 4 star hotel.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, LauraCahill90. I'm happy to hear that you enjoyed your time in Inverness and were pleased with the leisure facilities. We recently upgraded a lot of our bedrooms and you'll be glad to hear that we do have plans to upgrade more at the end of the year. I hope that we can welcome you back to show off the new rooms in the future. Kindest regards, Aimee

"Beautiful Hotel"

5
anneehlers56, Meyerton, South Africa 24/07/2018

Arrived at the Hotel, rooms were not ready as we were very early, they accommodated us by locking up our luggage and off we went exploring, such a beautiful place Inverness, we were there for 2 days, and very hot (25 degrees) not usually that hot, one of the warmer summers they were experiencing, extremely helpful and friendly staff.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, anneehlers56. I'm delighted that you were able to explore Inverness in one of the sunniest summers in history! It's great to hear that the team made such a good impression and help to make your stay extra special. I hope that we can welcome you back again soon. Kindest regards, Aimee

"What a sad disappointment!"

1
dee_swam, Muscat, Oman 19/07/2018

Really not worth the prices. It was one of the most expensive hotels we booked during our 3 weeks trip across the UK (splurged because we were there on my birthday). We got our rooms in the adjoining block, three flights up (no elevator) and a brilliant view of a parking lot. Our friends got their's on the ground floor - so they couldn't even give us rooms together. The room was bare basic - with a tiny shower area. The spa was booked out for 3 days so we didn't get an appointment. The service at breakfast was extremely clinical - no smiles. The waitstaff were grumpy and overworked. It was my birthday on one of the days and they gave me a tiny stale cake from a grocery store, with a couple of waitresses singing happy birthday like they were forced to. Wouldn't recommend this hotel to anybody even if they paid us.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear dee_swam, Thank you so much for taking the time to write your review. I'm very sorry to hear that you were so disappointed with your stay and for the difference in allocated rooms. I have brought your feedback to the attention of the Reception Manager, and the Food and Beverage is also looking into customer service provided by the team at breakfast. I have sent you a private message so that hopefully we can talk more about your stay. I hope that you enjoyed your trip to the UK! Kindest regards, Aimee

"Poor service & requires an interior update"

2
switcher33, Dublin, Ireland 18/07/2018

Had to wait 10 minutes for a drink, had to remind bar staff of my simple order despite no one else in the bar. Staff were chatting and joking amongst themselves, tables not cleared. Clear lack of managerial input or at least a manager who cares. Food came cold, had to send it back. Hotel could do with an update. Mens changing room is dilapidated and run down looking. Ridiculous money for what it is. Can't say I would go back in a hurry!

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear switcher33, Thank you for taking the time to write your review. I'm so sorry to hear of your poor experience during your stay. I have given your feedback to the Food and Beverage Manager who has taken this seriously and is taking it up with the team. We pride ourselves on providing a high level of customer service, and I can only apologise that wasn't the case. You'll be glad to hear that there are refurbishment plans for the Leisure Club in the future. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Nice hotel on the river"

4
Aijaz S, Riyadh Province, Saudi Arabia 14/07/2018

Old building but well maintained. Parking was free. Location is amazing walking distance from good restaurants. Weather was hot. The hotel is not air conditioned but a fan is enough to keep you comfortable. Breakfast was average. Staff were helpful and friendly. Overall a pleasant and enjoyable stay.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Aijaz, Thank you so much for taking the time to write your review. I'm delighted that you were pleased with so many aspects of your stay. We're very lucky to have such a wonderful location and team. I hope that you enjoyed your time in Inverness and that we can welcome you back again soon. Kindest regards, Aimee

"Quiet & relaxing"

4
JEO_1973, Mercersburg, PA 10/07/2018

The hotel is a little tricky to find, but GPS solved that. It is very stylish and a quiet place. We stayed in a suite room in the garden building and had a great night's sleep. The breakfast was buffet style and good.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi JEO_1973, I'm delighted to hear that you enjoyed your trip to Inverness, however I think you may have reviewed the other Best Western in Inverness. The images appear to be of the Best Western Plus Lochardil House Hotel, Greame will be pleased to hear that you enjoyed your stay. Kindest regards, Aimee

"Fabulous view of Inverness Castle in the sunshine and the sparkling River Ness"

4
MyloNorwichEngland, Norwich England 08/07/2018

We stayed at the front of the hotel, in Room 22 and from the wide, tall bay window we were afforded a stunning view of the sparkling blue River Ness in the sunshine, winding its way alongside the road, and the shining honey-coloured stonework of Inverness Castle, on the opposite bank. We think this must be one of their best rooms. The food, & bar were average, but the standard of service was outstanding. This is an old solid-looking Hotel, with one of the smallest lifts we've ever seen. It only seemed to take 2 people without luggage, but luckily there were helpful porters to carry the cases up to the room. At a local pub “The Gellions” just over the bridge, we found a brilliant real ale on handpump, called “Dark Island” by the Orkney Brewery, a genuine dark Orkadian Ale. The journey by rail to Inverness from Edinburgh took about 3 ½ hours and travelled through splendid wild scenery (that you just don't see in Norfolk!) - Mountains with snow-covered peaks (in late April!), and others swathed in pine forests. Plus, sheep & lambs and even a toy train made from whisky barrels at Aviemore station. Only a few yards from the Hotel was a good restaurant called the “Roc Pool”. Usually very expensive and difficult to get into without a reservation. It had an early evening offer (two courses for £21) for one hour only between 5.30 & 6.30pm. We pitched up at about 6pm and were the last ones to get in without a reservation, those who arrived later were told to come back at 9pm!

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for such a detailed review of Inverness! I'm delighted to hear that you enjoyed your time here so much and were able to enjoy some of the local attractions such as The Gellions (the oldest pub in Inverness). We're very lucky to have such a wonderful view of the river and castle, and even luckier to have such a fantastic team. It's great that they made such a good impression. Unfortunately as the building is Victorian we're unable to make any significant structural changes such as widening the lift shaft, however as mentioned our porters are always happy to help with luggage. I do hope that we can welcome you back again. Kindest regards, Aimee

"Great Location"

5
Bruce M, Los Angeles CA 06/07/2018

This is a great hotel in a really good location. Would stay here again if in Inverness again. In the center of town. Old hotel lovingly restored. Modern bathrooms. Nice breakfast. Staff very friendly and helpful.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for the fantastic review, Bruce! I'm delighted that you enjoyed your stay and were left feeling so impressed with the hotel and team. I hope that you enjoyed your time in Inverness and that we can welcome you back again soon. Kindest regards, Aimee

"A great welcome"

5
Alistair K, Watlington, United Kingdom 05/07/2018

The Palace Hotel is situated right on the riverfront across from the centre of Inverness. We booked a family room. 2 doubles and a single. The room was great if a bit pricey but I've noticed that is the case in general in Inverness in the summer. The hotel has a nice bar and space to sit and enjoy the view. We didn't have dinner there bit the breakfast buffet was pretty good. We have left stuff in the room twice now and they have always found it and kept it aside for us. Look forward to going back!

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Alistair, Thank you so much for taking the time to write your fantastic review.I'm delighted that you enjoyed your stay and were pleased with the hotel and team. It's great that you've been reunited with your forgotten items! We look forward to welcoming you back again soon. Kindest regards, Aimee

"Very good hotel"

4
User 02/07/2018

I would recommend this hotel to anyone going to Inverness. Friendly, helpful and courteous desk staff, very nice public areas and an excellent location for walking to eveything. We had an amazing room with a view of the castle and the river.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Catherine! It's so lovely to hear such great feedback of both the hotel and team. Everyone will be so happy to hear your compliments. I hope that we can welcome you back again soon. Kindest regards, Aimee

"Thank goodness for Maciej"

3
feemua, Inverness, United Kingdom 01/07/2018

We should have learnt from last time that the standards and service would be terrible. The waitresses were disinterested, the food okay. However there was one diamond in our evening and that was Maciej! He was so attentive and helpful, and when our desserts arrived wrong he couldn't have been more helpful in replacing them. He also helped us with a wedding situation! Thank you for showing us true customer service and restoring our faith in the Palace Hotel.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear feemua, Thank you so much for giving us another chance and writing your review. It's fantastic to hear that Maciej was able to turn your experience around and restore your faith in us. He'll be so happy to hear that you were so please with his service. Kindest regards, Aimee

"Very good stay"

4
Pamela18, Scotland 28/06/2018

We were not in the main hotel but in the building next door, we were pleasantly surprised by our room. It was a large nicely furnished bedroom and shower room. Large comfortable bed with nice furnishings with a view over the river to the castle. Had a drink and meal in the bar which was nice. Very nice staff and hotel was close to the shops bars and restaurants

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, Pamela18! I'm so happy that you enjoyed your stay and were happy with your bedroom in the newly refurbished 10 at the Palace. I'm glad that you were impressed with the team, and were able to enjoy a nice drink and food in the bar. I hope that we can welcome you back again soon. Kindest regards, Aimee

"Nice but overpriced "

3
User 24/06/2018

This is a nice hotel with great river views, however at £220 per night for a river view double, I reckon it's overpriced by c.£80-100. The staff in the restaurant are a mixed bag, one lady,Marlene, is very friendly, but her colleague at breakfast this morning looked aghast when I asked if we could have some more white toast! (I originally asked for white but got mixed). Good location with great views of the castle, and the room is nice, just not worth the money.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Flamingo1960, Thank you so much for taking the time to write your review. I'm glad to hear that you were pleased with our location, we're very lucky to have such a wonderful view. Marlene will be so happy to hear your compliments, though I'm sorry to hear about the issues regarding toast... I will let the Food and Beverage Manager know about this so that it can be looked into and used for future team training. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Great location!"

5
galelhoff, Bettendorf, Iowa 21/06/2018

This hotel is right on the River Ness. On the other side of the river is Inverness Castle. This is now a city government building. Great restaurants and shopping. A wonderful walking path along the river.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, galelhoff! I'm glad that you enjoyed your stay and were pleased with our location. I hope that we can welcome you back again soon. Kindest regards, Aimee

"Great location in close to the river near centre of Inverness but disappointing."

3
Ian S, Sydney, Australia 20/06/2018

My wife and I stayed at this hotel for 3 nights in May 2018 and we were disappointed. From the outside the hotel looks impressive and the foyer is quite capacious. The bedroom was adequate but the dining room was so crowded it reminded us of a boarding hostel. The food was average but we found the staff somewhat disengaged. The problem seems to be that the hotel was overcrowded with tours and consequently the service has suffered.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Ian. I'm sorry to hear that you were left feeling disappointed with your stay, especially in regards to the service that you experienced. We pride ourselves on providing a high level of customer service and I can only apologise that this wasn't the case during your stay. I will pass your feedback on to the Food and Beverage Manager to be looked into for training. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"A YES! location, food, rooms ( new building) and a pool"

5
ddavis1212, xxxxx 20/06/2018

Excellent location right over the bridge down from Train station and on the River Ness. We were taken to the new building first floor towards the back and it was very clean with a tea/coffee pot, iron and everything you might need. A small room compared to some standards, but just perfect for us. I would recommend saying Hi to Marlene in the Breakfast room and James at front desk at night they were both very good at their jobs and friendly ( the rest of the staff just so, so,) We would love to come back and stay longer! Wonderful Breakfast and a charming Bar too,

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, Ddavis1212! I'm delighted that you enjoyed your stay. It's so great to hear such high compliments of the hotel, Marlene and James will be delighted to hear their special mentions. I do hope that we can look after you again soon. Kindest regards, Aimee

"Quiet rooms at night."

4
lasvegas-marmalade, Perth Scotland 20/06/2018

Friendly and helpful staff. Food average but enjoyable. Busy at breakfast. Room was very clean and comfortable with modern bathroom and good towels. Great location for Inverness sight seeing. Hop on Hop off bus stop nearby.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you very much for taking the time to write your review! It's great to hear that you were so pleased with your stay, we're very lucky to have such a wonderful team. I hope that we can welcome you back again soon. Kindest regards, Aimee

"Wonderful facilities and location but dining staff was rude"

3
User 20/06/2018

First the positives: This is a clean facility in a wonderful, convenient location in Inverness. My children especially enjoyed that there was an indoor pool and the rooms were spacious and comfortable. The negatives: I would have given a 5 star review but for the astounding rudeness of the dining staff and particularly the chef. We stayed for three nights and came down for breakfast a full hour before the scheduled finish time for the offering of breakfast. Many dishes were already removed from the buffet. When I asked staff for croissants (there were not pastries at all left on the buffet), the chef himself came out of the kitchen to question why I would ask for the croissants. Tea was not available on the buffet (coffee) and staff would ignore requests for such. The dining staff was more concerned with cleaning off the buffet and turning the dining room over from breafast to lunch (despite an hour being supposedly left for the breakfast). I do not fault the wait staff in the dining room as I believe this is a management directive. We have travelled extensively in Europe and never have we experienced such rudeness as we received from the chef, in particular, in this hotel. Finally, our room was on Floor One, above the reception area. While this afforded for spectacular views, the smell from the dining room - especially the fish smell in the evenings - was overwhelming.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your review, Megan. It's great that you experienced so many positives during your stay, however I'm very sorry to hear that your breakfast experience was so negative. We pride ourselves on providing a high level of customer care, which this obviously is not. I can only apologise and will forward your comments on to the Food and Beverage Manager to be looked into. I'm also sorry to hear that you were affected by the smell from the dining room, we'd always prefer that you let us know while you're here so that we can try to fix this for you. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Busy hotel in a charming city!"

4
movinon6, Ohio 13/06/2018

This hotel was conveniently located but was accommodating groups and quite busy during our stay. The bar area was comfortable and the bar staff friendly and helpful. We stayed in a building next door to the main building, and since the weather was good during our stay, this was not a problem, but in inclement weather this could be an inconvenience since all the amenities are in the main building (pool, bar, restaurant, & gym). Our room was spacious and comfortable, but the WiFi was frustrating and intermittent and that was our constant complaint during our stay.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear movinon6, Thank you so much for taking the time to write your review. I'm delighted that you enjoyed your stay and found the bar area comfortable. We're very lucky to have such a fantastic team, they'll be delighted to hear your compliments. I'm sorry that you experienced constant WiFi connectivity issues during your stay, we will look into this and make sure that this is resolved. Kindest regards, Aimee

"Adequate Stay in the Perfect Location"

3
Cl0ver22, Saratoga Springs, New York 12/06/2018

This hotel is located right in the middle of everything to see in down town Inverness! The lobby and common areas have clearly been updated and look great. The rooms could use some attention, furniture was old and decor was dated. Don't buy into the breakfast option, we did not feel it was worth the extra money. It was not even close to the free breakfast most Best Westerns offer in the US. There are plenty of cafes nearby. If you can upgrade to a river view room, go for it! The front of the building looks right across the Ness River at the Inverness Castle.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Cl0ver22, Thank you so much for taking the time to write your review. I'm delighted that you were pleased with the location, we're so lucky to be in such a fantastic area. It's great to hear that you liked the newly refurbished bar and lounge area, we're so proud of the way it turned out. You'll be happy to hear that we do have plans to refurbish some rooms in the near future. I'm sorry that you were disappointed with the breakfast selection, we try to provide a large selection of both hot and cold options to suit all tastes. I hope that we can welcome you back on your next visit to Inverness. Kindest regards, Aimee

"a bit disappointing"

3
patfshepparton, Shepparton 10/06/2018

We had 2 nights here. Our room was "out the back" in a small block of rooms completely separate from the main part of the hotel. The room was fine, although it was a bit noisy with people walking around upstairs. Check in was easy and off street parking was more than handy.

Aimee A, Rooms Division Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Pat, Thank you for passing on your feedback, it is very much appreciated. We do try our hardest to give all our guests the best experience and unfortunately sometimes we don't quite get it right. I hope that this will not put you off trying us again, and if you do decide to come back please do not hesitate to contact me personally and I will help arrange your accommodation. Kind Regards Sarah

"Central, spacious, clean & quiet"

4
Maria C, Greater Adelaide, Australia 10/06/2018

This hotel is situated right on the River Ness. It is close to all attractions. My room was spacious & clean. The staff were all pleasant & helpful. Breakfast was good. Don't order the salmon for dinner as it was dry as leather but they were apologetic about it. I would stay there again.

Aimee A, Rooms Division Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Maria, Thank for your feedback and lovely comments they are very much appreciated. I can only apologise for the salmon, it is one of my favourites so understand your disappointment if it was dry. I hope you will visit us again and if I was to recommend as dish, I would try the sea bass, delicious! Kind Regards Sarah

"A very good hotel"

5
keithoflondon, London, Ontario 09/06/2018

We checked into this hotel and were delighted by our room. Our bedroom was spacious, especially by UK standards. The bathroom was well equipped. The bed comfortable. There was also a couch, table and chairs. Our view was incredible, looking out onto Inverness Castle. The restaurant at this hotel is excellent. The breakfasts were great. It has an elevator. The only downside to the hotel is that it is very popular and the breakfast room was busy when there were tour groups. Also, in the heat of the summer I would suspect this hotel could be warm as there is no air-conditioning. But Inverness evenings are always cool.

Aimee A, Rooms Division Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Keith, Thank you for taking the time to write and thank you for such an excellent description of the hotel and what we have to offer. We hope that you will visit us again, Kind Regards Sarah

"Hotel or Bus Stop?"

1
KayJay317, Massachusetts 05/06/2018

Pros: Location Cons: just too many -Our room was over the entry to the hotel. Each day, there would be a new bus (sometimes 2) in front. The busses were given the whole "drop off" space in front of the hotel to the exclusion of the other guests who may need to unload their cars. Along with the busses came hoards of touring retirees who would occupy the restaurant for each evening's dinner. Thus if you wanted to eat in, you needed to go to the bar area (which was decent in appearance), however the service is painfully slow. The food and drink would be the next reason to avoid dining here. the quaility of the food was sub-par, and the bartender mixed two drinks incorrectly compared to how ordered. -The beautiful river view came at the cost of the noise. On the streets, apparently motorcycles and cars seem to enjoy revving their engines between 10 pm and midnight. Guests like to linger, perhaps for a long cigarette break, at the front door of the hotel, and the windows are so thin, their conversation and commotion come right through into the room. We solved this by running the table fan at night. -One night, one of our group had terrible nights sweats and needed the sheets changed. He pulled the sheets, including the bottom sheet, down off the bed and he removed the pillowcases. This wasn't enough of an indication, as the maid re-made the bed with the same sheets. It was even damp when we returned from being out. Fortunately, the laundry closet was ajar, and I took some fresh sheets to make the bed myself. The housekeeping manager happened to be coming through and explained that the sheets are only changed every three days, and we should have written a note. The only problem with that is that this happened after three nights of sleep, and the sheets hadn't been changed to that point. -Now for the best part. The bathroom. Upon arrival, the room in which my husband and I were staying had a toilet which didn't flush. It was 8pm at our arrival, and after a six hour drive, we really needed a bathroom. Fortunately, we were travelling as a four-some, so we used the bathroom in the next room. We reported this to the front desk by 8:30. Someone came in and made the toilet flush once, but the next morning it again didn't work. I went to the front desk again, and was made to feel that I should apologize for bothering them with this. A manager came up either the night we got in or I think it was the next morning to verify that we had a problem and assure us it would be fixed. We stopped in the room for a bit around lunch, and it wasn't touched. Back to the front desk. This time the clerk was very frustrated with me and told me that a contractor was called and they had no control over his arrival. We got back to our room around 3-4pm on this second day to find the plumber having the entire fixture taken apart including the facade under the sink. He explained that the problem was extensive enough that a lot of internal and behind-the-wall pieces needed to be replaced. It was quite evident that this toilet had not been working correctly for some time. So, 20 hours later, we finally had a commode. Had we not had a second room with our group, I really don't know what we would have done. There was no apology for the ordeal. The manager never followed up. -Two smaller items, the towel warming rack did not have a knob to turn it off. A bell hop verified this but did nothing to fix it. The radiator knob wouldn't turn the heat up. The only way I can be absolute about these is that I checked how they worked in our neighboring room. Just avoid this place. For what we paid, it was nowhere near worth it. It wouldn't have been worth it if we even paid half of the cost.

Aimee A, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear KayJay317 We are definitely a Hotel and a very popular one at that. Do we get things wrong? Yes we do but we will always do our best to fix or make things right and of course we try and ensure we make a guests stay perfect first time, every time. We are very lucky that we have people visiting the Hotel from all over the world and they arrive by plane, train, coach, car, bicycle