Inverness Palace Hotel & Spa, WorldHotels Distinctive

We went for Asternoon Tea and had high hopes. All in all it was a decent Afternoon Tea, but the scones were inedible. It was chewy, dry and had lumps in them. I asked at the counter when I paid, if they had possibly used the microwave to heat them (not fresh), and she said that they normally did that. I was stunned…. Also the service was absent, as nobody came to ask how we found the tea or if we wanted anything else.

Great location on Loch Ness River. Rooms are nice. The restaurant served great food and Laura in the Brasserie took great care of us.

On the positive side, this hotel is really well located for exploring Inverness, with easy access to the town centre and the lovely riverside walks. Staff were also incredibly friendly and helpful. However, I found the hotel to be hugely over-priced. Our room was three-star at best; basic and quite dated. Breakfast was also very average. What we paid would have got us a stay at a five-star hotel in Ireland, and we paid less to stay in nicer hotels in both Glasgow and Edinburgh during our trip. Obviously hotels can charge these prices because of supply and demand, but I found the value for money very poor.

Three days stay: Very good location. We received a room in the second building (not in the front) Room is spacious and clean; bathroom is small: tiny sink, a bathtub with a fixed shower, without a handshower. Items that are obvious for a 4 stars hotel like fridge or safe box are missing. We asked at the reception and the team brought them to the room. If you do not intend to use the spa, the hotel is undoubtedly overpriced !

The Best Western Palace Hotel is without question, the worst four-star hotel I have ever stayed in, and I have traveled extensively around the world for more than 30 years. We paid £1,500 for three nights — over $2,000 USD — and it was an absolute rip-off. In my opinion, this hotel is three-star at best, and even that would be generous. We knew the rooms were small, but small is one thing — having virtually nowhere to put your belongings is another. There were no closets, no drawers, no proper storage, no drinking glasses, no bottle of water, and virtually none of the amenities you would expect at a hotel charging this kind of price. One of the rooms they showed us had the bathroom across the hallway from the bedroom — for approximately $500 a night! I don't expect a huge room, but at that price, I absolutely expect basic comfort and proper facilities. The bathroom had a tiny prefab-style shower and exactly two towels. There was no proper air conditioning, only a fan. The windows opened at an awkward angle, making it almost impossible to walk past them without banging your head. And then there is the food. Breakfast was barely edible, and the other food we paid extra for was more like a poor fast-food restaurant than something you would expect from a hotel advertised as four-star. At nearly $500 a night, breakfast wasn't even included. The staff were apologetic and tried to be understanding, but there was only so much they could do because the problem is clearly the hotel itself and the standard it is operating at. I am extremely disappointed that I booked this hotel through American Express, and this experience has certainly made me rethink doing that again. Do yourself a favor and stay somewhere else. Unless this hotel is charging around $100 a night, I cannot imagine how anyone could consider it worth the price. Do not stay here. You will be paying four-star prices for a hotel that, in my opinion, is nowhere close to four-star quality.

I am a travel agent traveling with my Collette group of 32. Although some of my group have lovely rooms, I am in room 012. It is a small cramped room with a view of the roof and a double bed for two of us. The bathroom is equally small. I honestly can't figure out how to fit two suitcases in my room. This room is suitable for a single only!!!

I travel very much so I have come to the conclusion that the most important thing about the hotels is the quality in everything and not only the appearance! This hotel doesn't have an aircondition, just a fan, doesn't have a fridge also!!!! The shower head is right next to the wall and you have to stick to the wall !! The door inside the bathroom was so dirty!!!! We stayed two nights and the first day they came to clean but they never empty the bin in the bathroom. The breakfast very poor!!! The view, because I was at room 7 was excellent but in the first floor was very noisy also! The decoration very nice but....

The location of this old hotel is in the center of Inverness facing the Castle. We had a large bedroom with the nice view of the Castle. Unfortunately the bathroom was ridiculously small and you could not store toiletries inside or hang towels. Equally small elevator making it akward to transport luggage. Average buffet breakfast. Patronized by large groups.

To start with the positives: The location and views are outstanding. However, those features do not make up for the negatives. The bed pillows were brick hard and thin. As a result, I was in serious pain for much of the visit and I'm still dealing with neck and shoulder pain. I'd like to say our room was clean, but we returned from breakfast one morning to find the room had been serviced but a bright red earplug was put on the nightstand that was not one of ours! Obviously, it was left from a prior guest which means our room was not adequately cleaned before our arrival. The walls are thin as we woke up one morning to the sound of someone repeatedly sneezing in the next room. When I booked, I had no idea the hotel caters to large tour groups. The entire lobby was filled with people when we came back from a long day and had to fight the crowd and all their luggage just to get to the elevator. On our last morning, the line for breakfast was ridiculous. Once we finally got into the breakfast room, the noise made it impossible to have a conversation and we barely ate anything because all the food stations were too crowded. The hotel has two dining rooms. So, they should have the tour groups in a separate room. The food selection is inadequate lacking fresh vegetables and other standard items. This hotel is not a four star class hotel as it lacked the typical 4 star amenities including a room safe, a mini bar and toiletry items. The wifi seldom worked properly. Some of the staff were good, but mostly I felt like we were interrupting them from their doing something more important. When we arrived, we could see three people were sitting in the office while only one desk staff person was trying to check in multiple people. I don't like seeing managers who aren't willing to pitch in when needed. Bad first impressions are hard to overcome.

Had a wonderful message with Ma at the spa she was very caring and listened to what I wanted. Had very good hands and worked all the knots out of my neck and back. Lovely spa

Good location, but very expensive. Facilities were average, and the staff weren't very friendly. Overall, an okay stay.

Fantastic staff and great value So clean so friendly so helpful Find you are there

Highlights: location-sits on the river with quick access to the city center. Beautiful views from the main building, river view rooms. Nice staff. Nice pool and spa on site. Lovely patio that overlooks the river. Things to Keep In Mind: the hotel has 3 buildings. The main hotel has lovely views, clean and comfortable rooms. The 2nd building smells very musty, is not handicap accessible, and has a basement room that is very damp and dark (until you turn on the super bright fluorescent lights). You also have to go down a winding staircase to get to the room. The 3rd building is the cottage which is also not accessible and feels damp and cramped. You won't know that you are in an outer building until check in unless you ask. The manager was very responsive when we asked for a different room which we appreciated. While the staff are kind, the hotel seems Understaffed and many of the staff report being new. This led to a lot of waiting. We scheduled an afternoon tea-we were seated for 15 min and no one had come to take our order. We had to find a server in the Brasserie-he was very nice and took our order but had no idea what was being served. He brought us a menu and we figured it out. We had to track him down to pay the bill later. He was nice but covering a lot of areas. I had the same experience when I ate dinner in the Brasserie. The food was ok. Overall-a mediocre experience. I hope they hire and train more staff-I think that will help. They def need to remodel the rooms in the two adjacent buildings (and get rid of the basement room) before I'd stay in those. It really is a beautiful property and it has tremendous potential.

Highland hospitality at its finest ! Amazing Service by Marlene at breakfast ! she was so hospitable and made us welcome ! it made all the difference for us ! we highly recommend this place and for you to enjoy her hospitality.

Located on the downtown river across the bridge from downtown entertainment, churches, shops and restaurants, the Palace is an ideal place to stay in comfort. The hotel restaurant is outstanding, the surroundings include both history and modern conveniences, and city bustle is in easy walking distance - across the bridge.

For a 4 star hotel I am very disappointed. We stayed as part of our honeymoon, and our view consisted of a first floor room facing the car park in the separate building. There's no ac, no safe, no mini fridge, and the room was the size of a closet. The photos online are very misleading. I am not seeing the value, besides location, for what we paid. We would come back to Inverness but not to this hotel.

Afternoon tea was quite nice – not the best we've had but satisfactory.

Stayed one night whilst on a tour. Room comfortable and quiet. Hotel overlooks the river and the castle. Great location. Staff very professional. Pool was lovely and warm. Food was lovely and nicely presented. Breakfast was tasty too. If I visit Inverness again I would stay here.

Beautiful hotel right on the river and across from the castle. Its nicely decorated, clean and modern. We had to change rooms because the one we were given had scaffolding blocking any kind of view. We were quickly accommodated by efficient, friend staff. The food in the restaurant is delicious. The spa and pool facilities are fantastic, I'm so glad we brought bathing suits. We would definitely stay here again.

Charming full service hotel right on the River Ness. Great place to stay. Staff were friendly and helpful. Room and common areas were clean and well appointed. The breakfast room was lovely and the service and offerings were outstanding. One thing I would recommend is notifying staff when you book if you have mobility issues. We stayed on the top floor of a wing of the hotel that did not have an elevator. We had no problems but it might be a challenge for some. Otherwise I would definitely recommend this location if you are staying in Inverness.

The hotel staff are excellent and the rooms are typical for Scottish hotels. Do not expect air conditioning! Breakfast was robust and healthy. Receptionist Fiona was a delight. Located centrally and with a few minutes walk to Inverness Castle.

Stayed at the Inverness Palace for one night during a business trip up North. The reception and bar area are beautiful and there is a lovely swimming pool and well appointed gym. Unfortunately the sleep quality let the stay down. The room was directly above the bar so the sound from below was quite loud. When that eventually died down the sound of the reception Muzak could be clearly heard instead! This continued all night obviously. There was also an issue in the bathroom when I arrived which the staff sorted out quickly then left some complimentary drinks so top marks for that.

Let's get one thing right, the location and front desk service is fantastic. What could use some improvement is the bedding, sound proofing, elevator, and room decor. Our bed was extremely soft and well past its useful age. The pillows were harder and flatter than normal. If you love a simple decor, you will be right at home as there wasn't a wall hanging in the room, except the fire alarm map. We could hear enough of our neighbors evening and morning rituals to feel like involuntary voyeurs. Lastly, the elevator is so small it can't fit two people and their roller boards. Our tour group came up with a plan where one of us would take the two roller boards and the other would use the stairs.

Great location by the river had a nice lunch in the cafe bar area Staff very friendly big thansk to Aga & Denija who served us the made our day nothing was a hassle for them even though it was very busy for lunches great atmosphere and view is grand

Stayed here for 2 nights with my wife and 15 month old daughter. Overall, it was a great experience, the location was fantastic, the room was excellent (we upgraded to a river view room which was very spacious), the staff were extremely friendly and helpful, the food was amazing. Only a couple of negatives, the only elevator is tiny, we couldn't fit a pram inside which is very inconvenient. We had to fold it up to get it in. It only holds two people comfortably. Also, the room was very warm, surprisingly so for this time of the year in Scotland, we had to put a fan on! We really did enjoy our stay here though and would recommend it!

Savannah, Eva, Sylvia and Benny where great gave great service, will definitely be be.

We were not staying at the hotel but staying in Inverness for the Easter weekend we decided to book a table for eight in the restaurant on the Saturday night four of the party had a starter three of which arrived but before we had started all the mains arrived as well before the last stater came out it was a total shambles never again

Not a good experience. We arrived late after a 14 hour train experience and were assigned room 101. The window was blocked with a piece of wood from the outside (shoulda been a warning probably) and we found out early the next morning, he room very noisy. We heard every single step from the room above via squeaking floors - for two nights. we could also understand their discussions... Woke us up it was that loud. Room was nice enough and clean and hotel is in a beautiful spot (at least as you can see from the lobby) right on the river. easy walk into town. Staff were average I'd say - some were very helpful and I couldn't tell if we were bothering others or they were just having a bad day. 2nd morning explained the wood in the window as there was construction of some sort (sounded like a jackhammer right at the window) starting between 8 and 9 am. Breakfast was good albeit very, very crowded and staff were harried due to the number of people. Next time in Inverness, we'll seek somewhere else. Do note after I responded to an email requesting feedback i did get a polite note back apologizing and noting they could have done better. I appreciate when mgmt stands up and admits there were things that could have done better. So that's a mark in the plus column. If you chose to stay here just be sure to not stay in 101. I'd get something on an upper floor facing the river.

The location is great next to the river walk and very close to the high street It's a smart hotel full of character with lots of space in lounges and restaurant Our room although awful view was great Large bed , lovely bathroom Big TV We were all inclusive so very good value Food was varied and delicious Staff were all very pleasant ( except lady who seemed in charge in the dining room who was always grumpy The young waiters ( boys & girls) were so happy and the lads who moved all our suitcases were fantastic Leisure area is lovely Big pool and clean smart changing areas Wonderful

I have just returned from a 5 day coach holiday with Parrys International where we stayed at this Palace hotel. My wife and I were in room 10 which is a river and castle view and what a lovely room it was. The hotel is spotless throughout and the staff are all very hard working and friendly. We had a free bar in the evening starting at 7pm with a good list of beverages to choose from. The only thing that let me down personally was the food because I'm such a fussy eater but the food that was presented was delicious to look at and everyone seemed to enjoy it except me but that is no reflection on the kitchen staff whatsoever. I defy anyone to criticise anything with this hotel.

The staff were excellent. Really friendly and helpful. They were all great. Special mention to Chloe (I think) and Fiona on reception. The room was clean and good amenities with a good view of the castle. I also liked the pool , gym and sauna area. The rooms are quite small for what you pay for. The bathroom is very small and the rooms are not sound proof. You can hear everyone walking passed the door in the morning and everyone in adjoining rooms taking a shower which woke me up several times. But the staff are friendly and it's a good location so I would stay again but perhaps in another room.

I've stayed here before when on an organised trip. Trip wasn't great, hotel was so returned having travelled up in the Caledonian Sleeper train. Firstly we were allowed to drop our bags straight off and although check in wasn't till the afternoon they let us check in at noon which was great. Beautiful room with views overlooking the River Ness and the Castle. Amazingly comfortable beds. Restaurant Brasserie was excellent with good choice of food and drink and competitively priced. The pool was good, sadly didn't have enough time to book a spa treatment. As we were travelling back again overnight on the sleeper we were able to leave our bags all day whilst we enjoyed more attractions around Inverness. This is an absolutely excellent hotel but what really makes it is the staff, there really isn't anything that is too much trouble for them. I cannot remember everyone's name but Ale was fantastic when we checked in. I'm definitely going to return to this hotel and Inverness as it's a great place to visit.

My second 2 night stay in 2 months and may book a 3rd stay for April. All the receptionists couldn't have been more friendly and helpful, as first and last customer facing roles they are most important. Ale seems to go the extra mile to smooth out the niggles. I have several examples but they would take an age to describe. I bought my daughter for this stay who made full use of the fabulous cocktail list both days, repeatedly! I enjoyed the special 2 course dinner menu on both evenings, the salmon both times, being my favourite anywhere I go. Both nights the veggies and extras were spot on. Said daughter woke too late for each breakfast (the cocktails) so I took cut fruit and cold things for her to enjoy later. A wonderful waitress took my daughter's tray up to my room on our first morning after I'd finished my own breakfast. The Sunday freshly cut fruits were better to the Saturday options. We were there purely to relax in the spa area after a month of working very long days. Sadly there were no spaces available for spa treatments, however I was impressed that one of the therapists recognised me from my stay last month as we had been chatting. As a beauty therapist myself and now recovering from last year's cruel cancer treatments, I found the spa area familiar and comforting. Thanks to all the various Palace members making us feel welcome, my little dog who helped and still helps me so much, was also welcomed while we lounged in the lounge! Many pats and cuddles from dog friendly guests and a bowl of water bought to her from the bar by a smiling barman who had already been mixing amazing cocktails for us to enjoy all weekend.

Our room was well appointed and spacious but it was at the rear of the hotel and had only one small window which overlooked the backyards. We had dinners in the restaurant and these were ok. However, the breakfasts were chaotic with all the staff appearing to be very unhappy. We had considerable difficulty in getting any service. This was not an enjoyable experience.

Prior to arrival was led to believe that we would have a river view, this wasn't the case. When we arrived we were informed that the lift was out of action and that we were on the top floor. Although I could have said something at the time about my partner being disabled and struggling with the stairs, chose not to as the lobby was very full and didn't want to embarrass her. Shortly after getting into the room we noticed a noise coming from the ceiling, which sounded like a seagull pecking at something or running around up there. The porters came to look and although it stopped, came and went for the remainder of our stay. There was a conversation about moving rooms, but it was quite late and we were only there for the night so didn't want the hassle. We were then awoken to the sound of banging and sawing, as it transpired a number of the rooms in our corridor were being refitted and they had the builders round! You would have thought that people wouldn't have been put in the same part of the hotel as that being renovated, but it seems that full rooms is more important than a good experience. We had booked for a treat and paid what felt like a premium for what was supposed to be a good hotel, but it appears we have simply over paid for a budget chain with fancy lobby - we didnt even get asked how our stay was on check out- gutted and went to premier inn for our breakfast instead. It would have been nice to have been able to discuss this with someone at the hotel, but neither on check out or bag collection did anyone enquire as to how the stay was.

Very welcoming hotel in a great location offering good food, nice lounge areas and a great spa, pool, etc. Facilities all very well looked after and staff very accommodating.

Travelled to/from Inverness from/to Euston on the sleeper. Stayed here for two nights. Room was clean and big and had wonderful view over Ness and the castle. The staff were absolutely brilliant from start to finish. Keen to do anything to accommodate our wishes. Nice pool and spa. Breakfast was lovely and plenty of options. Slight downside that room had no mini fridge it safe. But not enough to negate the positive experience. Definite base for any future trips to Inverness. Our thanks to all the team.

Absolutely love this hotel .Fantastic central location, beautiful rooms, delicious food and most of all the most amazing staff who are so welcoming and friendly and can't do enough for you . Special grateful thanks to Fiona at Check-in for remembering us from our last visit and her helpfulness : Marlene for her friendliness at breakfast time in helping me choose carefully for my dietary needs and Gabriella in house keeping for keeping our room lovely and stocked up . They all went above and beyond and deserve special recognition .

We had a lovely stay at the Inverness Hotel & Spa. The swimming and spa facilities were relaxing and well maintained. Breakfast each morning was delicious with plenty of choice, making it a great start to the day. All the staff were friendly and professional, but we'd especially like to mention Marlene. She was so kind and thoughtful, and really helped make our stay extra special. We truly appreciated her warm and caring service. We would happily return and highly recommend this hotel.

What an outstanding, beautiful, immaculate, friendly hotel with the best of views! We arrived as guests and left feeling like family. We stayed here for the weekend, to spend quality time together away from the busy work schedule we normally live and we were not dissapointed. From the attentive and very friendly staff in the bar Eugenie, he was amazing, immediately took on board the dietary requirement we had and not once forgot, always made sure we knew what meals had the ingredients one of us could not eat making sure we felt safe with the meals offered, the restaurant staff members Laura and Mari, very attentive lovely and friendly always polite and were quick even though the restaurant was busy at times. the chef Ferrell, who came to speak to us personally in the restaurant when we were in for a evening meal. Such a lovely gesture. Nothing was a issue and whatever asked for or about we recieved immediately. We choose to eat in the hotel for our stay even though there were other places near by we felt the friendly atmosphere the comfort and the quality of the food we didn't need to go anywhere else. The coffee was very nice the menu offered a good selection for the time we were staying also. The spa, pool, jacuzzi was immaculately clean.what a treat we didn't have to leave the hotel to spend quality relaxing time together it was truly amazing The room was beautiful just perfect,the river views were so tranquil and brought the relaxed feeling we were looking for to our stay. We visited the castle walked the river. Inverness was a beautiful city as long as your not there to shop

This is our go to hotel in Inverness. We love the old world charm ( quirky lift ,real fires ) mixed with all the modern amenities. The hotel is ideally placed for a level walk along the river and into town. We always have a room at the front of the hotel with a beautiful large bay window giving direct views over the castle and river. The rooms are large and well appointed , very comfy beds and spotlessly clean. The indoor pool is a bonus and it is quite wonderful being able to swim and watch the snow falling over the castle. The breakfast is delicious with so much choice and friendly restaurant staff.

The best way to Celebrate the festive season, with top class staff, always making that special effort to make your time at the hotel extra special. Staff that deserve a special mention are Lorna, Mari, Laura and Louise. Excellent rooms , decor throughout the hotel is stunning. Christmas decorations classy, no cheap baubles on any of the trees. Food was very varied and abundant, breakfast, lunch, afternoon tea and dinner, if that was not enough, Christmas Eve if you visited any of f the local churches at midnight, you were welcomed back to the Hotel with a bowl of hot soup and bread roll. We have just booked again for our 5th visit at Christmas. We look forward to another fabulous Christmas in 2026.

We came to the hotel for the Hogmanay package. We have not done anything like this before so we were excited for our trip. First of all when we called up to book only a few weeks before the staff were amazing at finding room for us. We were called back and told we were able to visit. On arrival we were given a very warm welcome and everything was explained to us as we had booked an extra day before the celebrations began on the 30th. The location of the hotel is central to town so perfect for a wander. Most of the other guests were coach party trips that arrived together. I do not know how the staff managed to get everyone sorted but they did. Food and drinks were plentiful throughout the celebrations. Only small thing is at times it was difficult to find a seat due to the amount of people. Service in the restaurant was very swift it would have been nice to be able to have a break between courses but understand there were hundreds to serve! A special shoutout to Lauren who was an absolute star and could not do enough for everyone. At times it looked chaotic but every one of the staff pulled together to make this a very special trip. Well done to all for putting this together 😃

We are fortunate to have celebrated our fourth Christmas break at the Palace. It truly feels like returning to family each time, and this year certainly did not disappoint. The warmth and hospitality of the staff make this place special and are the main reasons we keep coming back. The food and service were excellent, especially given that there were over 200 guests staying at the hotel. This year, it was nice to chat with the kitchen staff, who are usually hidden behind the scenes. Catering for such a large group of people is no small task. A heartfelt thank you to Lorna, Laura, and Marie, who were absolute superstars in making our Christmas break memorable. It speaks volumes that before we even left, we had already booked again for next Christmas (and February!). Thank you to everyone at The Palace for your hard work and dedication. Your commitment to hospitality is truly appreciated and does not go unnoticed.

Visited for 2 nights just after Christmas. We were given a river view room , with stunning views of Inverness Castle and the river Ness. The check in was very smooth and professional. If your looking for ultra modern then this hotel probably isn't for you, if your looking for traditional accommodation this hotel is perfect. The spa / pool, was lovely and , again, the staff were fantastic.

Looking forward to our Christmas break in Scotland at this hotel in Inverness, beautifully situated next to the Ness River and a short walk in the centre for shopping etc. Nothing wrong with our room or the hotel in general, but whoever came up with the idea of having 4 coach loads of customers staying should be reprimanded!!!! It was total chaos, the staff had to arrange 2 sittings for meals, the staff were under tremendous pressure to clear tables and get ready for the next lot. All this affected the meals, which were of poor quality because the kitchen staff was also being pressured. I have been generous awarding 2 stars, mainly because the staff went above and beyond under the circumstances. I hope things are different the rest of the year, because of our recent and first visit I'm afraid I cannot recommend this hotel.

Unfortunately, very disappointed with the afternoon tea. Poor and certainly didn't taste fresh. Bread and scones hard. Hardly any food. Waste of money and didn't eat half of it. Quite upset as expected it to be a high standard as normally this hotel is a lovely place.

Had a lovely stay in this hotel. The room was very clean and well appointed. The front desk staff were very friendly and accommodating. Wouldn't hesitate to recommend!

Lovely hotel. The rooms are spacious and very high ceilings. Very cozy and warm. They have a pretty well equiped gym thats very clean

Lovely hotel great spa but best of all staff were engaging helpful and smiley and happy it makes a place a joy to visit .Rooms was clean large bed

Just returned from 2 night stay in Inverness. Stayed in this hotel several years ago but this the first time since it has been refurbished. Very impressed with the decor throughout the hotel….a very clean look. We had a river facing twin room which was spacious and had all of the usual amenities. Breakfast was excellent, good range on offer and buffet style with very helpful staff who even went especially to shop for gluten free oats for porridge. Pool and changing rooms were well maintained and water temperature was ideal for a leisurely swim. Highly recommend and will be back.

Such a lovely hotel, smack bang in the heart of Inverness. We stayed for 2 nights, our dog came too, and were blown away by how dog friendly the hotel actually was. The lovely Lorna went above and beyond, making sure our dog had everything he needed. The hotels' spotless, we'll definitely be back!

This is a nice hotel but lacks some amenities that are usually provided in a good hotel. There was no mini refrigerator, no bottles of water. The restaurant was amenable to substitutions, and the food was good.

Lovely couples stay. Got a deal £99 per night with full breakfast and 2 mini bottles of wine which was great value. Trying Inverness in summer prices are ridiculous. Room was quite hot even in November but I suspect it was above swimming pool. Fitness and pool excellent. Staff attentive Breakfast excellent but often very busy

We were very disappointed with our stay here for our Wedding Anniversary. I did reach out and send an email in to the manager before writing this on here but I've had no response. I spent a lot of money on our stay here for our 17th anniversary, after having gone through so much over the past few years I thought I would try and make this anniversary extra special. We stayed here for our first wedding anniversary of which we have great memories of the exceptional experience provided and were disappointed that this stay was a significantly poorer stay. You would have thought that 16 years later the service and quality of everything would have been even better. There really didn't seem to be anything special with our stay. Our room for which I paid extra to get a river view was average quality. There was a gap under the door which let a lot of light in and there was a lot of ambient noise from other guests and staff. I was woken quite early from staff chatting in the corridor. We booked breakfast and were really looked forward to this. First of all there was a woman standing at the front desk who came across as very rude. The offering for breakfast food was very poor and I would say more fitting to a travel lodge. The coffee was awful and even from the coffee machine it tasted very poor. So much so that on check out I had to go elsewhere to get myself a coffee. I had also been looking forward to porridge with cream as described on the website but there was no porridge to be seen. I ended up with a bowl of fruit and fibre for my breakfast, as much as I like that it certainly wasn't worth the cost that I paid to add breakfast on to our stay. My husband asked for vegetarian sausages which were overcooked on the outside and undercooked on the inside. The scrambled egg was also very rubbery and watery. The rest of the cooked breakfast items were distinctly average. There also seemed to be a lack of information about room service, although it said on the card in the room about getting in touch for room service. There was no menu anywhere for this and it took a long time for the phone to be answered when we called. We eventually got through and asked for two hot chocolates. The order was taken but we were told that was the last we could get at just before 10pm as it would be closed after that. It would have been so much easier if there was at least something in our room giving these details. This is definitely not what I would have expected from a hotel that presents itself as high end and I've had much better experiences elsewhere. It's such a shame as the location is lovely but everything else that goes with it is just a let down.

Had an absolutely excellent stay here. Rooms were great. All of the amenities were great. Top not accommodation. Would definitely stay here again!

Popped in for a drink on Monday 3rd November, evening, to catch up with friends but could not chat due to the high volume of the live music.

What an amazing relaxed hotel stayed for two nights to meet with friends all the staff are extremely friendly the spa was a nice way to unwind. Centrally located whilst being far enough away from the hustle and bustle of the main drag. We would highly recommend and if back in Inverness will return. Paid for the birthday package for my partner and although they ran out of helium they up graded it with a bottle of prosecco and a highland cow mug which he absolutely loved

Room was large and well appointed. Although close to the street there was very little noise. Bathroom was a bit small but it was typical UK. Easy walking distance to all the sights. Made the mistake of having breakfast at the hotel (told at check in that it was included but it wasn't); very busy, average food. All up, restaurant aside, pretty good value.

I called reception today to arrange a small treat. It involved the young woman who took the call going to the spa and identifying when my neice would be having her special birthday treat. She got back to me promptly after making enquiries, took my details and seamlessly organised the treat. It may not seem like a big deal but, her professionalism, cheery and obliging nature was A1, nowadays this is more rare than commonplace. Thank you for the excellent hospitality service!

The food was good, reasonably priced and the staff were friendly. The room was smaller than I'd hoped given the price and the view was well…of some houses, alley and bins! On my first morning, a bus of tourists filled the breakfast area, and the staff were clearly under extreme pressure (staffing issue) to keep the food available…I had to ask for milk and cereal. Sadly, the fruit juice was delivered via a machine and delivered the most watered-down orange juice imaginable…very disappointing and not what I expected from a venue such as this. I should have known not to book a city centre hotel as parking can be challenging. I arrived and with one space left, I was lucky to get in but on the second night, I wasn't so lucky. I double park and make my way to reception in the rain, to inquire about the overspill car park they have. I'm stunned to be told to go to another part of the hotel (leisure area) and ask the swimming pool attendant! Why can't reception assist? Anyway, I'm handed a laminated permit and asked for a £20 deposit…what on earth for? Why isn't a displayed permit sufficient? It's raining heavily and very dark, but I do manage to find the car park which is next to the cathedral but a good 4/5- minutes brisk walk. God help anyone struggling to walk. I got to the hotel soaking wet, confused and deeply unhappy. On checking out, I was curious to see if there was any mention of the deposit and there wasn't, as I had to prompt the receptionist. I was told to collect my car from the cathedral, drive back to the hotel, double park again and head to the swimming pool to get the £20 refunded back to by credit card and with a small queue, my card was swiped. I almost missed my appointment due to this fiasco. Not a great experience and I personally, wouldn't dream of revisiting.

We spent 3 days and two nights here. A little miffed, at first, that we weren't put in the old front section but in the end it was for the best. Loved our room in the back! The Spa was great to come home to every night. Steam room, sauna, jacuzzi. If you are going to the highlands, this is a great place to stay. BUT DON'T EAT IN THE RESTAURANT. It is terrible.

Very nice hotel in downtown location walking distance to all the restaurants, shops, etc. Hotel lobby was very spacious. Bar was really nice and the help was really great. We ate breakfast in the restaurant every morning. Moreen was extremely helpful and welcoming person. Parking was on-site which was wonderful and the parking attendant helped us find a spot for our large van. She was excellent.

We visited Bar 8 & Brasserie for dinner. An empty restaurant at the height of dinner time should have been a red flag but we were tired and hungry. Seemed like a nice place but there was a giant flat screen tv blaring the news while we ate and mirrors and reflections everywhere so you couldn't get away from it. If it was a spa, it certainly wasn't very relaxing to have to deal with watching the news while on holiday, trying to get away from such things. The food was just ok. We got lentil chili and were not given a spoon at service, and the beef and ale pie with puff pastry was presented on a plate instead of a bowl or crock. It was poorly presented as if someone took day-old beef pot roast stew and ladled it onto a plate. I have made better in my own kitchen as seasoning was nearly non-existent. Waitstaff seemed lethargic and apathetic and it was more than 15 minutes time between arrival and first visit from waitstaff. Very loud group of American tourists in the middle of the restaurant didn't help the atmosphere. Would not visit again as Inverness has more than a hundred other highly rated restaurants near the Ness Walk and Church Street.

Why Can't restaurants in Inverness keep the standards up ? We have been to this hotels brasserie restaurant a few times now and always had a fantastic meal but this time what a disappointing meal we all had starters were just ok but all the mains were scampi burnt cold over cooked chips, stuffed peppers not as good as last time made be a different chef? but surely it should always be made the same, chicken tacos came with a mango salsa which wasn't on the menu was ment to be a plain salsa ( the mango was on the fish taco) which wasn't order as for the taco cold chicken cold and tasteless. Would we return maybe not such is a same.

We stayed here for 6 nights in 10 rooms with 18 people on our “Edinburgh and the Scottish Highlands by Scenic Rail” small group tour by The Traveling Professor. The hotel is clean, comfortable and quiet with tastefully decorated and well-kept rooms. The staff is polite and responsive - they have evidently been well-trained. Lots of effort goes into keeping this hotel up to date and fresh looking. Breakfast is excellent and we loved the in-house bistro. Our guests took advantage of the pool and spa. Location along the Ness River is lovely. Stay here!

Potential to be a nice hotel but was spoilt by ongoing renovation work. However, won't deduct stars for that as hotel will benefit from improvements and work has got to be done at some point. Good central location and onsite parking a bonus ( if you can get a space). Reception staff very friendly and helpful. Breakfast was ok but they run out of certain items and it was a bit cold and congealed. My big complaint is about the older female waitress who went out and fed breakfast left overs to seagulls at front of hotel! There's a sign clearly stating not to feed gulls. Not a good advert for hotel. It put me off and wouldn't recommend hotel because of this.

I love this hotel! Second time of staying here. The river view rooms are super. Room service is very good. Sure, there are some old-fashioned quirky things, so if you want something more corporate and anaesthetised than the occasional creaky floorboard, this might not be for you. There's no fridge in the room either. But both times my room has been vast with lovely views out and the bed is so comfortable. I came here tense and traumatised and will leave refreshed and renewed. What more could I ask for? I also want to give a particular shout out to Sylvia at the Pretty Woman Spa, which is the newly opened spa at the hotel. She is such a lovely person and gave me the most fantastic aromatherapy massage I've ever had in my life. I arrived stressed and tense and left on cloud nine. I hope the hotel will pass this on to her.

The worst place I've been in the entire world (and do not speak about the landscape or about the building). 🤬 It's not an hotel, it's a joke! Nobody is professional or helpful. Everybody seems to be passing through there by chance. At the brasserie I've ordered a Cesar salad and I got the dressing with anchovies without any warning, description of ingredients on the menu or allergene (hotel manager Mark, remarkable 3 stars Michelin chef 🤣 insists that Cesar dressing original recipe has anchovies in it, while anchovies is an add to the recipe and should be in any case written in the menu list of allergene); NO ALLERGENE LIST ON MENUS; we have been given a beautiful room but in a different building from the main one (where the breakfast bar and the restaurants are). Which means that in “Sunny Scotland” (it rains All the time!!!) we have to go out under the rain to reach the main building and the cafe, without being informed about it on reservation (I would have asked for a room in the main building or booked another hotel); we called the reception from the room for 1 and 1/2 hour with NO ANSWER and the excuse when I went there from my room out under the rain to reach it, was that they were checking in a big group of people!!!! A 4 stars hotel!!! Then, our room is on the groundfloor of a nearby building, next to the front door where everybody goes in and out shutting the door very loudly, not letting us have a rest (the doors and the walls are not insonorized and all the noise from outside comes inside.) I complained with the manager (Mark) asking for another accomodation, but he was only able (a part teaching me the recipe of the original Cesar dressing 🤣) to say “sorry we are fully booked and if you want to leave you're free to leave “ (to a 54 years old lady and her daughter in the middle of nowhere in the highlands) after paying such a “place” (room and breakfast) 360 pounds for 1 night! The person who should be leading the hotel and solving problems to his customers, makes fun of them, treating us with superficiality and arrogance, asking retorically where we were from and smirking at our answer (we are from Italy!!!) (probably he would have had a different attitude if I had been a man or better an English man and spoke to me with more respect!). 🤬 It doesn't surprise me that the hotel staff are not professional with such a leader (with exception for the 2 ladies at the reception and the kind guy who helped us with the luggage). If this is the Inverness way of treating customers (or the Inverness Palace Hotel policy of treating customers), I wonder how they can still have customers. In any case, this is the first time I found my self in such a situation, with unprofessional people and first time I'm forced to leave such a bad recension about a 4 stars hotel. Which is a shame, because the room is big and with a beautiful view to the River and the Castle and also the brasserie and restaurants are nice and clean. Luckly tomorrow we are leaving this unpleasant place. Position is fantastic!!!! 👍😬🤣

This is what was advertised on the Brasserie menu: CLASSIC CAESAR SALAD £17 Romaine lettuce | Herb croutons | Parmesan | Caesar Dressing (gfa) Add Cajun Chicken £4.50, Add Hot smoked salmon £4.50 What was I served? Tinned salmon, splashes of mayonnaise, NOT Romaine lettuce., NOT herb croutons, NOT Parmesan cheese. I wonder whether the management team condones this. Service is non-existent after you have placed your order.

Nice hotel and it is well maintained. We did not use any of the amenities as we were on the go every day. Food was okay but a bit more expensive than anticipated.

Stayed one night in hotel nothing wrong with room ,very comfortable. Went to breakfast the next day and greeted by surly breakfast staff,not very welcoming and not helpful.

The palace hotel is ideally located and really beautiful. We had a great time in Inverness and were really looking forward to relaxing in the pool and spa area. Eeeek. Totally regret this. We went and waited in the sign in area with a few people in front of us. Unfortunately the sign in area is where the pool is located and it was overwhelmingly boiling - sauna level! The staff had massive fans behind the desk to give them some sort of heating but surely that must be illegal for them to work in such conditions. They were sweating and red faced. I had to sit down to wait as I have a disability and I felt quite faint. The disabled changing room is also in the pool area so it was just as hot. I spoke to some other people in the line who have memberships and they said that this had been an ongoing problem for months. I really couldn't go again under these conditions. Very sad for them not to fix this promptly.

Had a lovely lunch. So peaceful and lovely surroundings. Lunch was delicious- would recommend their soup. The place was immaculately clean.

We booked in for afternoon tea today as our friend is getting married, this was a great way to celebrate. Thank you to the team at the Palace Hotel, the service was excellent and the food delicious. We would highly recommend. Thanks so much for a lovely afternoon.

I have been a member of the leisure club for some months. The pool is one of the best available in Inverness and the gym is also great. Staff in the leisure club are unfailingly polite and helpful - a real asset to the hotel. I do, however, have a real concern that became particularly acute during the recent hot weather. For some months I have noticed that the temperature in the reception area is far too warm for comfort and recently was unbearable after waiting only a few minutes to sign in. Although this is uncomfortable for members I was very concerned for the health and wellbeing of staff who were working for many hours in what appear to be intolerable conditions. Despite this they remained polite and responsive but their physical distress was obvious. This seriously makes me consider whether I should renew my membership despite my enjoyment of the rest of my experience. In addition I am a bit surprised that in a private leisure club there is no drying machine for swimming costumes and a poorly equipped family area which makes it difficult to ensure the safety of babies and toddlers whilst parents are getting changed.

We stayed here for the second time, as part of a tour group, this time only for one night. It is in a good location overlooking the River Ness and close to the City Centre. There are several steps to access the front entrance, but I believe a level entrance can be gained from the car park at the side of the hotel. Reception was efficient and friendly and this time we were allocated a room at the rear of the hotel. This involved quite a long walk past the leisure centre to reach the appropriate lift, and when reaching our room, it was comfortable, quite large and well appointed. Hotel guests were requested to access information etc., through the use of a QR Code. I do become frustrated with this increasing tendancy as not all persons have access to this technology. There is a pleasant bar and lounge area near the Hotel Reception. Food can also be taken here although we ate in the Restaurant (separate review). Overall a pleasant stay and we would visit again.

We were lodged in this hotel for four nights by a tour company, Vacations By Rail. It was a very disappointing experience. The check-in process was chaotic, and some of the folks at the check-in desk could take a lesson in hospitality. The hotel was packed with travelers that were presumably lodged there by tour companies such as the one we were using. The hotel lacks air-conditioning, and this was a major problem. We were lodged in a room at the very back end of the hotel, with a fire door between the front and where we stayed, that trapped the heat and made the stay even worse. The only redeeming feature was the breakfast; service was good, and the staff serving breakfast made every effort to please the guests. You would be well advised to stay away from this hotel.

We have never had such a bad experience of a hotel before around the world. Service and attitude of the staff is bad. They all need to be trained for giving good and polite service. The rooms we booked looking at their website .were not the same, they have no airconditioning. We had to change two rooms before we could settle in,the manger told us that we may leave if we were not happy. Then after lot of discussion we could get livable rooms. There is very limited carpark and the washing man's truck parks in front of the cars and will not budge till he is finished. The guests have to wait. Iron in the room was not working and after 3rd reminder I got iron in the evening, when I asked in the morning. The attitude and service is bad and what you book you don't get in terms of room.

I went with some friends to the Palace Hotel for afternoon tea and sad to say but it was terrible, we received one pot of tea between us and no offer of a refill, the sandwiches were pathetic, the seeded rolls with smoked salmon were hard and difficult to chew as were the scones, no one came to enquire if everything was okay and as we were leaving four members of staff were just standing there and not one of them had the good manners to say goodbye to us, all in all not a good experience for any of us. very poor indeed.

The outside is an old beautiful building but inside it's just a Best Western. Very clean and room was a good size. Bathroom fine. My main issue was with the temperature in my room. It was cool outside but my room was incredibly stuffy and they was no way to adjust the temperature (no air conditioning) . There was an ineffective fan that barely moved the air around. Opening the window helped some but once the blinds were closed for sleep it wasn't helpful. Buffet breakfast was fine but nothing special.

This is our first tme visiting Inverness. I booked two rooms for me, wife and daughter. I was lucky to have the limited hotel parking space which is free. This hotel is situated in a slightly quiet area but yet only 5 min walk to the main city centre after crossing the bridge. Breakfast is good typical full English albeit one has to order for a toast. The room is very clean with sizeable double bed which can be split. Although no aircon, an electric fan was provided which is a blessing during hot summer period. The hotel is very accessible within 5 minutes walking distance to the nearby supermarket, takeaways and restaurants. I also thoroughly enjoyed a generous portion of battered haddock and chips from the hotel restaurant. Staff are very friendly and informative. We also enjoyed using the fitness centre which has swimming pool, jaccuzzi, steam room and suana. Towels were provided and one needs a pound coin to use a locker. This fitness centre however can be quite crowded. Overall we thoroughly enjoyed the stay at BW in Inverness and thoroughly recommended.

Stayed recently at the Palace Hotel Inverness. Unfortunately, the food and service in the restaurant were a real disappointment. Breakfast was especially frustrating. Despite the dining room being quiet, we waited around 30 minutes for toast and coffee. When it finally arrived (at a second request), the toast was burnt and there wasn't enough for two. We seemed to become invisible at this point, so no further toast was possible. The buffet was limited, and the vegetarian sausages were genuinely unpleasant—strange texture and very little flavour. Dinner was better, but still had its issues. Three of our group ordered the fish dish and all found it inedible. We raised this with staff, who apologised, but no alternative was offered, which was disappointing. Dessert didn't improve things—the fruit crumble might have been okay, but the custard tasted so artificial I couldn't eat it. On a more positive note, the hotel does have a nice swimming pool, which, although small, was clean and well-maintained. The room was comfortable enough, but could have been better equipped. For a hotel in this price range, you'd expect basics like conditioner, a shower cap, and a bit more attention to detail. Overall, while there were a few positives, the poor dining experience and lack of basic amenities made the stay less enjoyable than it should have been.

I booked this by telephone because we needed a disabled parking space. The gentleman I spoke to could not have been more helpful. Although they could not 100% guarantee the space ( limited parking for all vehicles there). It was on record and we did not have a problem. Our room was pleasant over looking the river/ castle, it was a bit hot but there was a tower fan in the room. The TV did not work properly, once reported was replaced the following day very promptly. The leisure centre facilities were available to guests, included the pool, steam room , sauna and jacuzzi. Spotlessly clean, a pleasure to use. Breakfast was a bit chaotic, staff did not seem to know how to fill the coffee machine. They ask if you want toast before you sit down. they did not fill up the hot food on our last day either. that was the only down side to a very pleasent stay.

The location is good where you can see the Inverness Castle across the River Ness. There is no air conditioning, but you can request a fan. There is no refrigerator, but you can get a small to be delivered to your room. There were two Roberts in our travel group. The front desk lady got us mixed up so I got the wrong room(312). I was supposed to get the room on the 4th floor(403) but I got one on the third floor.( - minus one point). The floors were very squeaky so you heard every steps. (-minus one point). You were greeted at the front of the restaurant for breakfast. I was asked if I wanted coffee and or tea. I said coffee. I never got my coffee so I went and asked for coffee. The heavy-set lady gave a snarly look and told me that the coffee was made in the kitchen, and it will come when it is ready. ( - 1 point). The breakfast choices were okay. I had better options and quality elsewhere

We stayed one night as part of a Railway Touring Company tour. We had stayed was twice before and rated the food average. This time our dinner experience was truely awful. We both had roast belly pork as main course. It was just horrendous, I doubt that I found half an ounce of edible meat on my plate. It wasnt helped by the fact that the dining room was so poorly lit that I could hardly see what I was trying to cut. We also had Profiteroles for dessert which my wife felt unable to eat. All in all a huge disappointment.

Got a lovely room on the upper floor of the adjacent hotel extension. Very quiet and comfortable room but quite a lot of stair climbing! Breakfast very generous and if you ask you can follow a wee bowl of porridge with a wee kipper, absolutely delicious, set up for the day. East to walk to the centre of Inverness from here.

The hotel staff are the friendliest people. We were greeted every day with a positive outlook and would even help out in ways that weren't necessarily their job. We would definitely stay here again.

Given the cost of the three rooms we booked the quality was poor and the allocated rooms had what can only be described as unacceptable views. Staff indicated that we should have booked a river view but we didn't want to pay any extra but did not expect that one room looked out on to a filthy building and the other a slate roof which took up almost all of the window. The rooms were dark and depressing. The main restaurant area in the morning was dull and noisy. It was not a welcoming place. The decor of the hotel is nice but not a place I would stay at again.

Lovely position overlooking the river and the Castle on the other side , very near the town centre and not far from the station Very good size rooms and facilities. Excellent spa and pool with gym. Rooms could do with a safe and a phone and large showers have a monsoon head but no handheld shower Staff were friendly and helpful

We stayed here for one night when attending a family event. The hotel has had an extensive refurbishment and enjoys a prime location in the City of Inverness overlooking the River Ness. We thoroughly enjoyed our brief stay and found all the staff to be helpful and efficient. Our room, an upgraded river view, was delightful with everything we needed for our stay. We did not have dinner but enjoyed a fine breakfast before leaving the following morning. The dining room was busy in the morning, there were a couple of tours staying over, but the staff were working hard to ensure that everyone was served prompt and efficiently. There was a plentiful supply of food at the buffet tables. The car park is small but there are plenty of spaces at the nearby public car park when parking charges are minimal. The friendly, helpful and efficient staff in this hotel are a great asset; well done team! We would stay here again, a very positive experience.

The hotel is in an excellent location by the river and a short walk to the rail station and town. We found the staff on reception very pleasant and helpful. Our room was small but well appointed with a lovely view. The bathroom was adequate but the towel rail did not work which resulted in the room being quite cold at times and the towels did not air. I am thinking that some of the rooms are still to be refurbished as I did see a room that still had the dreaded shower curtain. Some bedrooms on the website look luxurious so can only think that there is a programme of refurbishment ongoing. The hotel is clean and characterful. The lounge, bar and coffee bar are very pleasant and there is an outside terrace which is lovely on a warm day by the river with views to the Castle. The complimentary Tunnocks tea cakes in reception is a very welcoming gesture. My disappointment was with the food. Breakfast is help yourself and the cooked items were unappealing. Continental breakfast was not covered but a reasonable choice of fruit, pastries and cereals are offered. Dinner in my opinion was not good. Everything covered in far too much gravy or sauce and the meal did not look or taste fresh. Maybe because it had been waiting in the various sauces. Very limited fresh vegetables and potatoes hard. Desserts unappetising apart from the Cranachan which was very good. Overall an attractive hotel with some very helpful staff. Maybe a bit more attention to maintenance issues needed and certainly more attention to quality and presentation of food. I am sure this hotel will continue to improve and will be an excellent choice for a stopover or holiday base to the beautiful Highlands.

I loved my stay here. The staff were brilliant. The hotel is not a slick new build so, yes, you'll get a few creaky floorboards etc. But my river view hotel room was wonderful and cavernous with the most comfortable armchairs I've ever experienced in a hotel. The bed was so lush. The coffee machine was great because of the pod quality. Downsides? No fridge. No dressing gowns. Room service was okay but choose wisely. Breakfast was decent. What I loved most was that I rested, and was able to re-charge, in front of that gorgeous river view. It was exactly what I needed after an exhausting time. It's pricey but so is everywhere now in the UK (a different topic!). Would I book here again? Definitely.

Very disappointed.. we booked to go to this hotel as it had a spa we paid £420 per night for 3 nights. The room was ok but very tired needed some upgrading for this amount of money .. the view was lovely as we paid extra for a river view but the chairs were low so we could not sit and look at the river. Another higher table in the room with no chairs ?? What was this for .. the bathroom had no bath and the shower screen needed oiling as it was very noisy and stiff, there was no room for much movement in there and only a heated towel rail ( which did not work) to hang 4 towels. The bathroom smelt fusty all the time as not air in there. The beds were 2 small “ double” very small and not very long .. we had booked a large double but had to sleep in separate beds as they were so small. Not overly clean round the sink and floor as very old. No glasses for wine or soft drinks I had to empty the sugar packets out of a small glass to use it for a drink. The service in the bar and dining room was not great .. it was staffed with a lot of young staff with little direction. We had to ask for a menu as they tried to give us a snack type one .. the meals were average. Breakfast had fried eggs that had become hard and “plastic “ and flys were on the cold meet, I did tell the waitress and she removed them to the kitchen and said she would replace them .. good but still no cover over them. Very average hotel ( although the complimentary tunnucks tea cakes on the front desk were a nice touch ) Big issues: No spa when we got there No towelling dressing gowns to go to the pool On our last day the Chamber maid woke us up at 8.10 to clean the room Definitely not worth the money

My partner and I are just back from a 2 night stay, Excellent Chef?, wonderful staff, the hotel and facilities are lovely, clean and friendly, an absolute delightful hotel experience, first class all round. A huge thank you to you all.⭐⭐⭐⭐⭐

Beautiful place to stay in Inverness. The staff is amazing and go above and beyond to help you and make you feel comfortable. Breakfast was simply the best. Being welcomed by Marlene who is just the sweetest person ever! I looked forward to seeing her and having a morning chat with her! Can't recommend this hotel enough!

We went for a family meal tonight and the food was just awful. No other words! We had been sent a menu prior to booking to discover on arrival that they had changed it....probably why food display and quality was really poor. It was very disappointing.

We had an excellent stay at the hotel, great location, lovely room and swimming pool. The staff were great in particular the breakfast supervisor Marlene was amazing so helpful and knowledgeable a real credit to the hotel. We will stay again

This is a father and young adult son trip which we take every year, around springtime to this superb hotel. Location is superb and we always pay the bit extra to face the river and castle. Makes for a relaxing stay. So, why do we stay here and keep coming back? Biggest reason is the staff. Marlene, Lorna, Sarah and so many more but these three stand out. Super helpful, friendly and able to manage the demands of a busy central hotel. The food is excellent and the cooked breakfast a treat we always enjoy whilst here. It has a Spa and a decent enough gym and a pretty reasonable sized pool too. Parking at the hotel is possible and first come first gets but easy to stop and drop/load bags. Hotel provides open air public parking 2 minutes walk away. This hotel does accommodate coach tours so expect a fair few people around evening and mornings but it is easy enough to navigate around these should that matter. Being so central means exploring, eating out and more is a doddle. See you next spring guys!

What a lovely hotel. We came on a coach holiday from manchester. The room was HUGE with coffee machine and pods and kettle with tea etc available too. Our room number 25 didn't have a bath but had a huge walk in shower. The view to the castle and river was spoiled by scaffolding but will be nice once that's gone. The town is literally over the river so about a 5 min walk. The food was amazing here! 3 courses at evening then a selection at breakfast time from cereal to full cooked. The spa pool was lovely and the water was perfect temperature. The steam room and sauna and jacuzzi were nice to use too. Towels provided along with robes and slippers. I've nothing negative to say at all about our stay. Would stay again. I'd come with my hubby to go loch ness monster hunting but I'd come again to stay just because hotel was spot on. Needless to say no spotting of nessie was done but never mind we found this place instead.

Nenette suprised me with this booking for my birthday dinner tonight! The cauliflower and red pepper soup served hot was certainly comforting, and it's great that it was to our preference. Nenette's choice of Chicken dish appeared like an intriguing fusion of flavors which she thoroughly enjoyed. My Salmon dish was perfect! My wife and I honestly had a memorable dining experience at the Eight at the River tonight. I would definitely recommend this place for any occasion. What a superb experience! Head Chef Ferol made quite an impression. Two thumbs up from me.

Hotel is in a great location with a 6 to 8 minute walk to the center. We were upgraded to a river view which was a nice touch but sadly the hotel is going under external renovation with stonework repointing which will look lovely when completed but our view was of scaffolding right in front of the bedroom window and all iverview windows in the hotel. Will be excellent when finished. The hotel rooms were quite roomy, clean and fresh and refurbished quite well. Beds were very comfy. The staff were very friendly and helpful and they had time to chat to you even although it was obvious they were extremely busy. A bug bear was the parking facilities where it was free but limited to 20 cars so you had to be lucky to get a spot which we were but I think it would be highly unlikely to get a spot in the summer peak months. Parking outwith the hotel is more scarce but large car parks are near but a bit of a walk and I wouldn't fancy it in pouring rain. The food sadly let the hotel down badly and if I had to pay nearly £16 for a breakfast I would have been disappointed. The breakfasts had plenty choice but everything cooked was bland. The bean to cup coffee machine saved the day!! We ordered sandwiches for lunch one day and because of that only one day. Bread was dry, maybe from a loaf that has been opened in the morning and left open, the bread has a scraping of butter on it, the cheese I think was processed with preformed squares and 2 slices at around 1mm think each slice and the onions in the cheese and onion sandwich was about 1/2inch thick. More an onion sandwich!! The tuna and cheese sandwich was a thin amount of tuna with the 2 slices of preformed cheese. Disappointed that we paid £20 for these. We did comment on the sandwiches and we got a 'sorry' from the waiter. I would have been embarrassed to dish up sandwiches like this. Hotel also stops serving meals at 9pm and the only snacks available at the bar were crisps so although we were hungry, crisps were all we had. Because of the parking and particularly the food, we won't be back.

My partner and myself stayed at the Palace Hotel for one evening. The staff at the hotel were all very pleasant and helpfull. The decor in the bar/reception area is beautiful and we were pleased with our room . The only thing that could have improved our room would have been a slightly softer mattress and if we had received our wines in our room for arrival. The spa area although we never used the facilities looked fantastic. The breakfast offers a great variety to choose from we both opted for a cooked breakfast. The breakfast was tasty however it was let down by being cold. We went for breakfast around 8.30 and a lot of the dishes were on the emptier side and perhaps the food had been sitting a while. I overheard another resident asking for their breakfast to be microwaved. As we had a breakfast deal and weren't paying for breakfast this wasnt a huge deal for us but if we had been paying I would have been veey dissapointed. We payed a good bit more than we normally would for a hotel and secued our room on a deal. With the price we paid I was happy enough with our experience however I dont feel I would pay more.

Stayed for 2 nights. Hotel very nicely refurbished and good location on the river. Dinner in the bar was OK (included in the deal) but not outstanding. The spa is nice with 15m pool. Very poor wines in the bar let this place down, and breakfast mediocre - no porridge was a bit weird for Scotland.

A group of 4 of us ladies who are all family went for 2 nights on the 'Girls Night In Deal'. This had been recommended by a friend and it did not disappoint. Everything was fantastic. Lovely friendly staff, very clean, well presented hotel. The food was amazing and the wine was very nice and not TOO expensive. None of us could find a single fault during our weekend stay.

Afternoon tea. A great disappointment. Staff were excellent although time between tea and coffee being brought and the first of the eats 15 minutes+. The selection of sandwiches etc very poor for 6 people ie 1 slice of bread per person. Scones clearly not fresh and had we wanted ready made cakes we could have purchased these ourselves via Mr Kipling. From an hotel such as the Palace we would have expected things to be made on the premises and not bought in. Overall at £21.95 per person really not worth what we received. As a special family get together not an afternoon to be repeated.

The place felt like a palace but unfortunately we couldn't get much of views due to ongoing renovation where scaffolding was places but the views of River is so amazing. The rooms are very comfortable and very clean with amenities to the best quality.

My daughter chose The Brasserie to hold a special family birthday evening meal and all who attendended were absolutely delighted with the service from staff and the food. As it was large party, we were asked to select our choice of meal the day before which is an excellent idea as there was no hold up's due to people taking a while to decide, especially as all of the dishes on the menu are so inviting. Welcome and service were 'spot on'. Some of the party have been to enjoy meals previously, as always, everyone was most impressed with the food. A very enjoyable meal was had by all.

Very good amenities, room was clean and well appointed. We ate in the restaurant, which had a good menu and the lounge area was very comfortable and friendly. Staff were knowledgeable and friendly. The hotel is very well placed, looking out on the Ness River and close to restaurants and shopping

Fantastic hotel and staff, hotel was very clean throughout and we could not fault our stay. All the staff were friendly and helpful especially considering they were working over Christmas. Food was amazing and we had no issues at all during our stay. Great location with an easy 5 min walk in to Inverness and lovely walks along the side of the river Ness.

Lovely hotel in the center of the city. We were booked in a cosy double which unfortunately was very cosy (small, noisy and very hot) We spoke to the amazing Fiona at the reception and she was able to upgrade us the following night to a much bigger, cooler and quieter room. She was so helpful in every way. She gave us some great recommendations to visit around Inverness and was just a delight to talk to. Give her a raise!! If you are visiting here book in advance if you're interested in going to the spa it gets booked up months in advance! Hotel is also a bit of a nightmare but the staff are really helpful and can move your car for you if it's too busy. The staff made the experience.

The staff are why we rated our stay 5/5. They couldn't have been more helpful and accommodating to our needs. Perfect location with river and castle views from our room. Newly refurbished spa was nice. The drinks and food we had were lovely. We would recommend and will go back again.

Great view of River Ness from the hotel. That's where the review really stops. Hotel was grossly overcrowded. Breakfast was good but sadly I couldn't say the same for the evening meals. Public areas of the hotel appear to be recently refurbished but our room appeared to be left off the schedule.

This review is for the hotel only. I will review the restuarant later. The hotel enjoys a stunning and convenient location on the banks of the River Ness right.in front of the castle. Our room 005 had been recently and tastefully redone. Wonderful superking bed, sitting area in front of the bay window, remarkable water pressure, coffee machine, lots of teas. The leisure club was also renovated and excellent. Great service amd welcome from the staff and I really like the entrance. Breakfast was also very good. Quality items. The ham and brie are really good. The buffet food wasnt hot enough but it seldom is in buffets. The scrambled egg was so good I could have eaten it again. Nice staff at breakfast too although they could have guarded the lovely tables at the windows which were empty a bit less and allowed guests to enjoy them.

Great hotel - beautiful setting ! Very friendly and efficient staff - we loved Marlene who assisted in the Dining Room for breakfast - no request was too much trouble ! Rooms very comfortable and Housekeeping was outstanding . Parking is a bit of a problem at the hotel .

Work Xmas lunch, food was good, staff were friendly and polite. The hotel let itself down by having no ambience in dining room. An enquiry about having a bit of Xmas music on was met with, well that's upto reception I can ask? No response was given and no music was played. Staff did not take drinks orders and then cleared the table awaway including unfinished drinks whilst guests were at the toilet! Nice food and decor but it didn't feel like Xmas.

Super hotel, lovely food, clean comfortable rooms.Nice pool and jacuzzi. Helpful staff. Would love to stay here again. Couldn't fault this hotel at all. Very pleasant seating areas in lounges. Nice views from front of hotel, next to River Ness. Town a short walk away.

Ideally situated with views of the river. Very friendly staff and I really Christmas feeling. Good food and a good stocked barr,the swimming pool, etc, was truly amazing. For me, the only thing that let it down was that I forgot to ask for a walk-in shower. The shower was over the bath. It had no hand rail. But in fairness to the staff, they did offer move me. All in all, I highly recommend I this hotel.

We stayed at this hotel when we got married over 20 years ago, coming back at least twice a year. This hotel is always the best for us, which included a free upgrade to a riverview room this time. The refurbishment of the hotel and spa is excellent along with friendly staff. Special mention to the chambermaid that ran down to catch us leaving as I had left my scarf in the room. Looking forward to our next visit in February.

This place is absolutely outstanding! We had our wedding reception here (private meal in their function room). The food was unbelievable and the staff were fantastic! Nothing was any bother and they were so helpful. Our room was also absolutely gorgeous! We stayed in the double room with the castle view. Just amazing! We will definitely be back in a hurry!!

Just returned from a two night break at the Inverness Palace Hotel. Probably one of the cleanest hotels that i have ever stayed at with all areas (Toilets, Showers, Swimming Pool Areas maintained to an exemplary level. The staff were very engaging and as many of the guests were returning customers it was obvious that customer service training was to a very high standard. Great hotel and a credit to all that work there and we will definitely return again in the near future

Myself and my mum just stayed at the hotel for 3 nights, we visited Inverness just as a little break. The hotel is beautiful, the rooms are pristine and the beds are very comfortable. I feel that I am a person with high expectations, I don't like odd little things being off. I'm not one to kick up a huge fuss unless something really bothers me but it would definitely stick in my mind and I'd probably go elsewhere in future. With this hotel there was none of that, I was genuinely impressed with everything. The staff were friendly, welcoming and attentive. We had some lovely cocktails in the bar and we enjoyed the leisure facilities too. Highly recommend staying here if visiting Inverness. We'll be back next summer.

Very old hotel that needs urgent refurbishment . For the price ? Not worth it. Other hotels such as the Marriott is cheaper and more modern and rooms are better and not musty smelling . Bathrooms are also so old fashioned . The pool is nice but again not for the price paid . The staff are very nice and accommodating . The hotel just needs urgent care

Excellent hotel as a central base to visit the Highlands. Service and amenities were great, staff friendly and welcoming. Room was clean and comfortable with everything provided to make your own drinks. Encouraging visitors to be green to save energy. Gym and pool were excellent.

On the plus side, friendly staff, trying their best in a hotel with issues….. Rooms quite nice and some with lovely views but very, very over priced. Coffee machine a nice touch. Pool nice, changing rooms tiny. Breakfast a mess. A queue to get in, followed by “Are you with a group?” Then, both mornings, ran out of most things. Coffee, when it came after a reminder, weak and stewed. Bog standard fry up (when refilled). Very little else. Very poor bread and toast, if reminded. Have had much better in Youth Hostels. Simple things to fix 1. Get a coffee machine 2. Get a toaster The hotel seems to cater to large, mainly North American, tour groups, presumably not paying £350+ per night! Really not worth the money (unless you are with a tour). Shame because the hotel has some lovely staff and an amazing location.

This hotel is well located overlooking the river and within walking distance of Inverness centre. We stayed here for two nights as part of a tour party. The check-in was straightforward, and our room on the third floor was reasonably large and comfortable. We did report a slight issue with the shower fitment, and it was immediately resolved by one of the reception staff. It is worth noting that the lift next to the Reception is quite small. Overall the accommodation aspects of our stay were very good. We did use the hotel bar and restaurant, where our experiences were not as good, and these have been reviewed under the separate hotel Bar 8 and Brasserie/Restaurant listing,

The location is excellent, with easy access to many parts of this walkable city. The staff were so friendly and helpful, and let us know that we could pre-arrange buffet breakfast on a day by day basis at a reduced rate. They were also helpful with pre-arranging taxis when needed. The restaurant had a lovely view and excellent service. The pool was very nice (and pretty large for a hotel pool) and the hot-tub was an added bonus.

Although recently refurbished our Very small room, was very poorly designed. No place for suitcases, no shelves, no no closet, dresser or hooks. No place for wet towels. We had a very tiny window, so our overly hot room was impossible to cool down. And… no elevator. They cater to tours, so breakfast has slow service and long lines. Outrageously priced for what you get!

This was a quaint upgrade of a classic hotel. The rooms were smallish, but ample. The shower, unfortunately, was un useable. I have mobility issues and could not step over the high tub wall. There is a spa on site ad they graciously allowed me to shower in their facility. Best shower of the trip! Breakfast was fine, nothing special. It was very crowded. The location is good, right along the river, with several places to eat near by.

Another great visit where once again a hotel is made special by the staff. I imagine that all staff here must be great (nod to the trainers) but tipping my hat to “Anna?” I hope that's the right name who was on the coffees bar 15 Sept 0730hrs. Always smiling and super efficient at her job and one of those people who can lift your spirits on a tricky day. ?

This place gets our highest recommendations. The fellow who checked us in went the extra mile to accommodate us. The hotel manager spent over an hour trying to help us charge our EV rental vehicle. The rooms were very comfortable and clean. And the location is great.

Rooms were noisy, and dusty High tea was poorly presented with store bought processed cakes pricey for selection offered and mostly inedible Beds comfortable room supplies adequate service was slow very busy hotel in main restaurant and turn over of people in limited open time for breakfast caused a problem for insufficient staff for the table turnover and cleanliness of restaurant

Lovely hotel, beds comfortable , friend appreciated the coffee machine . Food excellent apart from being charged £3.90 for a green tea at dinner .Special mention to Louise housekeeping manager who went out of her way and to waitresses in Brasserie .

The location couldn't be better. Rooms are large and comfortable with a round table and two chairs.The buffet breakfast is very good. The hotel has a pool and a spa and you might want to book early for spa services as appointments go fast. The High Street starts just over the bridge at the corner and it and the smaller surrounding streets are the main shopping areas. Hotel has a good location with nice size, comfortable room

Very nice Hotel, food good. But if you were a bit late for breakfast, no ham left and ran out of some food stuff. We were not too happy with the doubles at the bar. Did not let the optic full up in between shots. We were with The Rail Discover group, which was very good

The hotel is overall about a 3 star experience by international standards. The quality of the rooms ranges greatly from river front to an annex behind the pool and spa (see attached photo), so guest experiences will vary. With a few exceptions the staff is functional but generally indifferent to guests and service is spotty in the bar and restaurant.

Very disappointed. Breakfast buffet food on the cooler side. Presented in black dishes where you had to lift lid and struggled to find a space to put lid on. Plates were in a hot plate warmer but were cold to touch! Very small area in relation to number of tables and clearly busy with bus tours. I feel sorry for guests to be welcomed to Scotland to the this standard. Room in second floor- could hear guest in room above walking around due to floor boards squeaking every time they moved. Suggested to reception that a manager should stay in room to experience - they suggested this was normal in an old hotel -if so not to this level!! Hairs in bath on arrival. Very very poor.

The staff were wonderful from start to finish, from when we arrived late with our disabled daughter and a staff member moved their car so we could have her parking space, to the very nice man who carried all our suitcases upstairs for us while we saw to her. 5 star treatment.

My wife and I live locally and were meeting up with two Belgian friends who were on a cruise which docked at Invergordon. We all had something to eat and drink. The quality and quantity were just right but I feel I must record a special "Mention in Despatches" for all the staff who served us. I have just received a new hip 3 weeks ago and consequently I am not too mobile just now. All the staff in the Restuarant were first class, very attentative and couldn't do enough for us. Also, I was offered assistance by a male staff member when I was leaving. They were all a great advert for The Palace and Inverness!

The hotel was combined from several older buildings. Our section was very hot, even with windows open. Location was very nice. Room was good but did not have all the creature comforts, not even a bottle of water. Breakfast could be messy with several groups there; they frequently ran out of certain foods and no one was checking. I liked the pool.

Hotel location was good ! Room was not what i expected asked to upgrade had no rooms which was unfortunate. Bar staff and ladies working the restaurant area are good and very polite. On the day I got home I had drove for 5 and a half hours so did not check my bags. The next morning when I did check I noticed 2 pairs of tracksuit bottoms were missing. Combined cost of £420. When I phoned the hotel I was told they will check and get back to me to no avail. I called the next day and was put through to the manager Sarah. She assured me that she fully trusts all her staff and maybe they were rolled in the sheets and sent to the cleaning company. Was told I would be called on the Friday if not then the Monday to no avail. So I phoned today asked for Sarah was told she was in a meeting they took my number said they would get her to call me to no avail. Just think it's disgusting the way I have been treated. I had a real good time with my mother in Scotland and will be back but I will not stay at this hotel again. And this will not be the last they hear from me. £420 pounds worth of clothes just magically vanished.

Just checked in with a tour group. I realize the tour books the room, but the hotel assigns them. I am traveling alone paying a single supplement. BUT this single room is so small it can barely be considered a room vs a closet with a twin bed shoved up against a wall in the corner. A very nice staff member at the front desk did look for an alternative, but there was none. She did at least give me permission to move the bed out of the corner and wall. I could expect this small of a room from a modest inter city hotel. But from what is supposed to be a nice hotel? Really? I checked for hotels near to move into. But there were none available where I could easily rejoin my tour each morning. Just beware of booking a single in this hotel.

When we got to the property, we were told that our room would be on a secondary building, not the main one, which meant that we had to go out to the street in order to reach the breakfast area, the front desk or the swimming pool. Given that we had received pre-registration links before getting to the hotel, and that I had contacted the property beforehand to confirm our arrival, it would have been possible to advise us that we would be lodged in a secondary building. There was no option for us to be in the main building, as the hotel was fully booked. The impression the host at front desk gave us was that, because we were staying only one night, we were not valued customers. We paid more than 400 GBP for that room, and breakfast was not included. When we reached the secondary building, we saw there was no elevator, and no towels in the room. We had to go down to the street, back to the front desk and request the towels, which were later on left on the room in dismal pile. The bathroom was incredibly small. It felt more like a wardrobe turned into a bathroom. No spa feeling at all. There was no air conditioning on that room, and luckily we could ventilate it by opening a window (we stayed there in the summer). Sounds could be perfectly heard from other rooms, and when we got out the next day, soiled towels and vacuum cleaners were left on the corridor for hours. We were planning to have dinner in the hotel prior to getting there, but we changed plans out of the frustration and disappointment of feeling like second-rate clients. Likewise, we had brought our bathing suits and did not use the swimming pool. Next day, breakfast was another low point. It took a while for the waitress to understand we did not want the coffee from the self-service machine, but two capuccinos (because we know that these machines have worse coffee). The overall quality of the haggis, the scrambled eggs and the bread was sub-par. Orance juice was good. Toasts were delivered quickly. On the whole, we did not feel that what we paid for the stay and breakfast corresponded with what we were presented with. The only front desk satisfactory interaction took place on Sunday morning July 30th, when we were due for checkout. One of the two cards I had provided was incorrectly charged, and the young gentleman at the desk promptly reverted the charge and solved the matter. It is a shame because location-wise, this is an ideal property, very near the city center in Inverness, but it is not a 4 star hotel, more like a 3 star service. The private car park is another bonus.

As a Tour Manager of some 12 years standing I have stayed at the Palace Hotel many times and I was very impressed with the hotel on my latest visit with a group of 20 guests. Every aspect of our stay impressed me. The rooms have been tastefully and comfortably refurbished. I found all aspects of the service excellent - reception; room services; kitchen and waiting staff. Indeed with as many as well over 100 guests seated at one seating, the service was amazing. The rate at which the kitchen was able to provide the meals and the service of the waiting staff many of whom are young with no prior experience of waiting or with the eccentricities of some of the older guests they were serving was impressive. There was very little delay between courses which is to the credit of the staff and those who have trained them. My only criticism is that compared with other hotels I have recently stayed in, I found the bar rather pricey. But overall our stay was enjoyed by all and I had not a single complaint from my group.

A brilliant hotel with amazing staff so helpful ,my passengers loved everything about this place ,thanks to all for this great experience ,nearly forgot to mention the amazing food too everything freshly cooked and of course Haggis at breakfast time ❤️?????????

This was quite a nice place. We stayed in a room with a view of the River Ness and the castle across the river, very picturesque. I was very impressed with the helpfulness of the hotel staff. The location is very good, and if you have a rented car the parking is very convenient. My wife and I stayed for 3 nights. We had a very nice time.

Amazing Staff. As a tour leader could not rate them highly enough. Marlene in the restaurant is wonderful and always a real joy. A beautiful kind lady. The porters work so hard and the reception staff always go out of their way to help. A great location as well as beautiful rooms.

Great hotel, great location to walk to local restaurants. Nice large room. Friendly staff. Just an fyi that there is no air condition. But they did provide a large table fan. If you reserve breakfast the night before, you get a discount on the meal.

10 minutes gentle walk from the railway station. Close to shops, pubs and restaurants but far enough away not be bothered by noise and crowds. We found everyone in Inverness to be friendly

really not worth the money... small cramped room.. poorly managed hotel.. average to poor breakfast.. and late opening on the day I had to have an early breakfast before my bus.. very limited tv channels.. costly food.. only thing that was good was the location and the swimming pool

The Palace is great, I will deffo 100% stay with them again. The staff and the hotel facilities were great.

Very pleasant staff especially Ale at the reception and Marlene (at breakfast) they were very helpful. The hotel location is fabulous The room was large and comfy Bed was comfortable Shower was fabulous Would definitely recommend this hotel

The hotel location was great but be aware of some of the deficiencies. The reception and bistro were staff with very helpful staff . The housekeeping team did their jobs well and kept the establishment clean but they could not make up for the chaotic breakfast service. The system ensured that it took 20 minutes to get a pot of tea and some toast. When they arrived, the tea was stewed and the toast lightly cooked and soggy. The breakfast buffet table was badly restocked with the supposedly hot food being served at best in a tepid state. Many customers just left.The evening meals in the restaurant were also poor in presentation, flavour and temperature. Clearly the food service in the establishment needs an urgent review…

We spent a wonderful hour at the Palace Hotel for afternoon tea. The food was beautifully displayed and quite delicious. We had a selection of finger sandwiches, scones with jam and cream, and a variety of sweets. Staff was friendly and checked in with us regularly to ensure we had what we needed. Highly recommend!

This is not about the hotel which looks very nice, it's about the Starbucks concession on the ground floor. There's an old saying that it's the little things that people do that can make a difference. I go in here for my morning coffee and for info they do the best morning breakfast rolls in Inverness! Maybe even Scotland! Every time I have gone in the Starbucks staff are always pleasant, happy and the service is great. Today for example the server Agga? Exchanged pleasantries asking me how I was and I gave life 5/10… Agga is one of those positive people we all should want to be and with after a little encouraging conversation from someone much younger than me I took my coffee and “amazing breakfast roll to the car and found (see pic). Yes it's the little things that matter. 10/10 Agga.

Hotel has a great location on the river, however it's pretty dated and substandard. Parking is a nightmare (no matter what they tell you), Our last evening was spoiled when we returned from a great night at the Links Hotel night at Dornoch to encounter the head night porter Graham who refused to serve us resident drinks for no apparent reason. A very poor hotel making money from non- returning guests. We will oblige.

I reserved a hotel with AC. Upon arrival, I was told the hotel did not have AC and they could not guarantee a portable AC unit. They did provide fans but we had to sleep with the windows open (which was fine) but the windows did not have screens which allowed mosquitoes into our hotel room. The hotel was lovely and staff was kind but I was disappointed that I was misinformed about AC being available

Very good location, right on the river Ness across from Inverness Castle (unfortunately it is currently under restoration). The center of the city is a few minutes walk just over the bridge, and there are nice walking/jogging paths along the river right outside the hotel. The room was very comfortable, including a truly amazing bathtub to relax in at the end of the day. Our stay included breakfast, which offered a buffet that could satisfy any tastes and needs. I did try the haggis and it was excellent. Last but not least, the front desk staff was very helpful and friendly. We would definitely stay here again.

Good location with nicely decorated bar area and bedroom. Evening meals good. Reasonable choice for breakfast although buffet style service akin to a smash and grab raid. This exacerbated by food choices being squashed in by breakfast room and kitchen exit/entrance....chaotic plus. Staff with exception of one grumpy and sullen breakfast waitress fantastic. Bedroom in newish wing hot +++. Staff provided a fan which helped. No mini fridge or safe in room which I would have like. Pillows horrible..I probably should have asked if had any alternatives. Very squeaky floor boards in room above which messed up our sleep.

Hotel is nice and my preferred hotel when visiting Inverness. However, Block 10 which seems like an overflow block next door to the main hotel has a heavy front door that bangs shut every time someone enters or exits. Fortunately I was up fairly early for work but didn't appreciate being woken from about 6am onwards. Every bedroom door in this block faces out on to the front door so there's no escaping the loud bang of the door. I would not hesitate to return to this hotel but would not accept a room in this block.

Room good but not fabulous, our friend was in ‘the cottage' on the other side of the car park. Not much fun if it's raining. Lift is a joke as it would not let my hubby and I travel together,we are not lightweights but we weigh well less than the 300 kg limit so not impressed. Again shower over bath so no good to me and fully booked so I could not change. Bar/restaurant was good and not too pricey, surprisingly good entertainment, not too loud and could actually sing. Clean quiet room. Lift was issue coming down again but it is what it is. Would we stay again without a group. Absolutely.

Our first night at the hotel was great. Our room was located on the side of the hotel close to the pool area. The elevators in that area are a bit hard to find. There should be some sort of signage to guide guests. The room itself was very clean, warm, and spacious. We were asked to switch rooms on our second day at the hotel due to maintenance issues and we got a river view room! This room was also good however it felt much colder than the previous room, and the floor did creak a lot. Other than that though the room was good and had a nice view overlooking the river and castle. Breakfast was good! Lots of options to choose from. Have a bit of patience with the staff as it gets quite busy for breakfast but they're super friendly and are trying their best. Dinner at the hotel could have been better. We had dinner twice at the hotel after a long day of touring. The first time my husband enjoyed his burger. I got the curry and the curry came out lukewarm/room temperature. I ate it anyways since I was so hungry. The second night I had the macaroni & cheese and some cheesy garlic bread that tasted wonderful. My husband did not like his meal which was the Balmoral chicken (he said the chicken was flavorless/bland). Staff are 10/10. All super friendly and made our stay enjoyable and comfortable!

A very mixed stay from my experience. I would say that I had the second worst nights sleep I've ever had in a hotel. Around 1 am the sound started as a washing machine like sound they escalated at 330 to what sounded like a jack hammer road works in the room above. It turned out this was the radiator in my room. The walls are paper thin. They offered the substitution of room cleaning with a bottle of bottle of wine, fully behind this. But the toilet paper is cheap secondary school level nonsense that doesn't belong in a 4 star hotel. It's not a cheap hostel. The spa area is functional, but not luxurious, for what I needed great. We stayed here as it came highly recommended from a friend that stays here regularly for work. It's very scenic. Great views toward the castle and river. It's decorated very well and the staff were great. No complaints on the food. It was just ruined by the awful nights sleep and small missing touches/ eco or cost saving touches that cheapen the experience. I'm up annually in Inverness but we chatted about whether we'd return and it was a firm no from both of us. Which is a real shame.

The rooms are ok and beds are very firm, which suited me. Only problem is the toilet paper in the bathroom is very cheap. I can understand they want to be environmentally friendly but there are better recycled toilet paper out there. The breakfast choice is very good, although you may have to wait to seated, just got to be patient as the staff are very busy helping everyone. Can be noisy at times in the bedrooms, but that is not the hotel's fault, it is other guests inconsiderate for other people around them.

Great spot - clean rooms, nice view over the river, good location, good service, friendly and helpful staff. I didn't use many of the on site amenities but everything appeared neat and tidy. I would recommend this place for stays in Inverness and would return!

Booked a luxury afternoon tea for my wife and daughter as a treat, but it was decidedly budget affair with cheap sausage roll chunks, whipped cream for scones (not clotted as advertised), small cakes cut in half to serve two and chicken and mayo plonked on an unbuttered slice of bread (as the chicken, mayo and basil sandwich). Nice surroundings but obviously cuttings some corners on the afternoon tea

Meeting up with family, good place to stop over looking the Castle and the River Ness. The Bar Lounge was comfortable and warm. Good service, good menu choice. We all ordered different and did not have to wait long. I loved the sticky toffee pudding! Added bonus they had Starbucks Coffee

I stayed with a friend for a chilled spa weekend and we enjoyed it so much we booked to stay again before we made it home! The hotel is beautifully decorated as are the rooms. Everywhere is immaculately clean. The spa facilities are great, lots of changing and shower space, and all very well looked after. The onsite Sleeping Beauty Spa was a highlight, they are very popular so make sure to book as far in advance as you can for their services. Staff here are all so lovely and helpful, nothing is a problem for them and it's always with a smile. The hotel breakfast was fantastic, as we were there for a spa weekend we decided to eat at the hotels brasserie for our evening meals, again the food was amazing. (Balmoral chicken was a favourite of ours). The location to the city is perfect so we did take some time out from the pool to shop.

i'd first like to say that the palace hotel is a beautiful building with lovely staff. However, me and one of my close friends went for afternoon tea, when we went in we were not greeted by anyone and wasn't sure where to go, when eventually we found a girl, she was lovely and seated us by the entrance which we were not too keen on because where we were sat it was right next too a tea me coffee station where customers where back and forth standing next too us when we were trying to enjoy or afternoon tea. When the girl brought over our afternoon tea it seemed underwhelming for the good reviews we had heard by other friends, the sandwich's were quite honestly not good at all, the sausage roll was tasty but could hardly see it with the size, the cakes were decent, but tasted shop bought, the scones were just not it to be honest. Although the staff were lovely, they were not attentive in the slightest, god knows where they were but we waited for around 20 minutes for someone to walk by to ask them for a take-away box, but no staff walked by… which then lead to my friend having to go up and ask to which she said they were all just standing there chatting, which i don't have a problem with if there was nothing to do but we just thought that we would have been checked on, all in all, i don't think we would come back for after noon tea again mainly for the poor quality sandwhichs, maybe the dinner reservations are better? i would like to go for dinner to hopefully get a better experience considering it is a lovely building and the staff are so polite.

,Perfect in every aspect , food , bar, pool , decor, location, bed especially comfortable, unusual in my view, pool warm and clean, dead handy for town, very warm and cosy, nice spa bath, steam room staff lovely

I loved this hotel. Beautiful spotless rooms, wonderful facilities, perfect location for everything and right on the river Ness. The staff were extremely friendly, helpful and efficient. I would have given five stars if the food had been great. Can't comment on breakfast as I didn't have it, but the evening meals were disappointing.

This hotel is lovely, the staff are very friendly and attentive, especially at the breakfast room which was very busy. The fact there is a gym and spar is a very nice addition. However I had a terrible meal at the restaurant. I ordered a vegan burger and was quite shocked at what came, thouroughly unenjoyable. Undercooked fries and over cooked potato and pea patty with a few bits of white lettuce, no love, no joy. For £16 I think it's reasonable to expect some creative flair, some chutney and fried onions, a gherkin and perhaps even a decent patty (there's plenty out there nowadays). For such a nice hotel I definitely expected better.

Beautiful hotel on the river! The staff was very friendly, room was comfortable and spacious, and the breakfast had a variety of yummy foods and drinks. Parking was extremely limited, but the hotel offered a parking “permit” with a 20 pounds deposit (refundable when you return the permit). The lift was small, but we didn't mind using the stairs. We would stay here again and would recommend this hotel to family and friends!

We found the Palace Hotel to be really friendly, happy staff, room was spacious and clean, bed was very comfortable, halls were freshly painted, whole place was warm, constant hot water, lovely accommodation with good bar food and walking distance to theatre. The pool looked great, will try that out next stay

The hotel is ideally located and not far from restaurants and the Inverness station. Great service and good breakfast options. Marlene at the restaurant was especially friendly and an amazing host. Best hotel by location and views in my opinion.

The hotel has a great location along the River Ness. The staff in the lounge, desk, and breakfast area were all wonderfully helpful and caring. The room was comfortable and clean and no issue whatsoever. Overall, a lovely stay.

Check in smooth friendly informative. Checkout bland Room 6 large well decorated & clean, shower is fixed. Food pricey but good quality Pool changing rooms modern, pool bland experience. close to town.

Got a winter offer for our group. Exceptional value for a very good quality hotel with good facilities. Only ate b'fast but good choice offered. Spa area looked good and new gym being installed when we were there.

Nice hotel, good food, lovely staff and great location. Recent refurb has the place looking comfy and welcoming. Good to see a hotel which has retained lounge areas in addition to bar and restaurant. Wil be back soon.

Excellent sized twin room with large beds and an excellent river view. Really well decorated. Ended up having to extend our stay a night due to railway closure and train cancellation. We would willingly have extended for several nights! Friendly and professional staff. Good service and helpful. Excellent spa facilities, lovely swimming pool and jacuzzi. Good size steam room and very hot sauna too. Very clean changing rooms and showers. Loan of towels and bathrobe included. Self service breakfast had plenty of choice and pleasant staff with good service. Lovely lounge with Starbucks and river view. Can get busy! Would happily return here and no hesitation recommending.

The front office and management were extremely rude! The hotel has so much potential but ruined by bad management. If management at my properties treated guests like they did, I would fire them on the spot! We had mentioned that we are on honeymoon. No special treats or even a little note was in the room. When I brought this to management's attention, I was first attacked why I didn't mention it upon check in and only mentioned it the following day, when I tried to explain the one male manager said something and stormed off. The lady then continued to be verbally abusive. They then lied to me, saying they gave me a bigger room, which is a lie… I booked that particular room on booking.com. The reservations girl Ellie, also lied, and neglected to note on the reservation that we are on honeymoon… The manageress then came again very rude and said what do you want and what are you expecting etc etc. When I showed her photos of my own properties, she then said well you aren't the right customers for our property and best you go somewhere else and stormed off!! I have never been spoken to like this in my life from a hotel staff. Also busy renovating and didn't inform us. The whole room and hallway smelt like paint. The carpets in the hallways were filthy! They gave us a £100 refund. NO amount of money can make the experience better! This management TOTALLY RUINED our honeymoon and we are actually cancelling the rest of our trip and going back home! AVOID THIS PROPERTY!!!

First time staying at this hotel and we were very impressed. Looks like it's been refurbished fairly recently. Our room was huge and lovely- clean, the bed was comfortable and a view of the river. The shower was really powerful. We used the pool, steam room and sauna- again all very clean and very nice. Breakfast was really tasty, good choice of hot and cold food. Staff were friendly. Great central location and there is parking. Overall very happy with stay and would recommend it.

Very friendly welcome. Nice room. Food very good. All staff in bar, reception, restaurant very friendly & helpful. A special mention for Marlene, a really lovely lady working in the restaurant. Unfortunately on our last morning at breakfast she was unfairly berated by a guest, who had obviously not read the breakfast menu properly, which clearly stated that omelettes were at an extra charge. He was quite unpleasant and wanted to take her name to complain. For the record, she was not in anyway rude or unprofessional, he was being rude and unreasonable. Hats off to Marlene for keeping her cool and remaining very professional. Hospitality is a hard business and maybe some guests should be mindful of the hard work these guys do. To the manager of the food & beverage department, you have a treasure in Marlene! Thank you for a lovely stay.

We booked a room with a view of the river. When we got there, there was no view of the river because there was scaffolding covering it (due to renovations that we weren't informed about). We asked to change the room, but the staff only offered a smaller room with no discount. We ended up staying in the big room with the “view of the scaffolding” — big mistake. The renovation work woke us up every day at 8am with the sound of hammers. The experience was TERRIBLE and I'm very disappointed because we paid extra to get a better room with a view and were presented with scaffolding and hammers for wake-up alarms. To complement the bad experience, we tried to watch some Netflix and failed, because the TV did not support it. We asked for help from the receptionist, who sent a porter that had no idea what he was doing. I asked him to fix the problem or change the TV the next day so we could what Netflix the next evening, but the staff completely ignored us. They forgot, or pretended to forget. I felt deceived by the hotel: if they sell a room with a “river view” and there is scaffolding covering it they have to tell me beforehand. Or give me a special discount. They can't wake me up at 8am with hammers. They had the audacity to offer me "a drink" to make up for the construction work. They can't promise me they are going to find a solution for me watching Netflix in the room and then pretend they didn't talk to me. This is offensive.

Best Western Palace offers an inviting ambiance, spacious rooms, and top-notch amenities. And so was the breakfast experience. Mariene ensured an enjoyable meal by adding her personal touch to the dining experience. Throughout the breakfast , Mariene's attentive service and professionalism were truly impressive. She has a warm and positive personality. It's a go-to choice for travelers seeking comfort and outstanding service.

This would be a 1-star review BUT the staff tried to help. Not much they could do about the minuscule room, which was as expected. Problem with this tiny, end room is that it kept falling off the Wifi and, with only one phone signed up for data, we needed that. Honestly in 2023 how hard it is to position repeaters for Wifi to reach every room at decent strength?

We stayed here for 3 nights. Lovely place by the river. Neat and clean room plus spacious.Patrick at the reception was very friendly and helpful. He guided us with the tours,suggested some good place to dinner. Breakfast could have been better.

I stayed at the Palace Hotel with a group from the Railway Touring Company. It was an expensive holiday so I had high hopes of the hotel. Whilst other elements of the trip met, or exceeded, expectations the Palace was a huge disappointment, especially after reading its website “Bedrooms here at the Palace - you'll enjoy all the facilities you expect to help you sleep, at a stylish Inverness City centre hotel, plus a few extra touches which make the Palace that little bit special. The Palace offers more than just a hotel room, it offers you a unique stay!Each room is individually styled, combining the traditional period features and the comfort of modern living; with elegant modern fabrics and sophisticated finishes”. The reality: My L-shaped single room was clean but bland. Unable to see the window from the bed but a good view of the open hanging space such as found in motels. I presume the curtains, two cushions and padded headboard (slightly grubby from the many resting heads) count as elegant fabrics. There was no literature provided as to how to access the hotel facilities, order room service etc, let alone any local tourist information. In the bathroom there was one small tube each of shampoo and shower gel and a bottle of hand wash on the wall, no soap or shower cap and a face cloth would have been a welcome extra touch. The vertical toilet roll holder was wonky so the roll kept falling off. The basin plug didn't work, making it impossible to draw a bowl of water. The tissue holder held only a few sheets and was not replenished during the four days I was there. “”Wake up in the morning and dine in Inverness with the fantastic Hot & Cold Scottish Highland breakfast here at the Palace.  It is one of the best things about staying at the Palace” The hotel was very busy with several tour groups, the restaurant was woefully understaffed and breakfast was a scrum. Staff were rushed off their feet and not well organised. I waited a quarter of an hour, in vain, to order tea and toast on the first morning. On that and subsequent mornings I waylaid a passing waiter. The choice and quality of food was of a decent standard, other than the chewy croissants which I very much doubt were freshly baked on the premises. It was by no means a “fantastic” experience. Dinner: This was a better experience than breakfast. Our group had reserved tables and the service was much more professional. Food was nice but not exceptional and rather lacking in vegetables. Overall I would say that the Inverness Palace Hotel provides the least they can get away with, in a perfunctory way, whilst charging premium prices and relying heavily on their prime location. This hotel would be average for a 3*. I give it 2/5 due to its 4* rating.

This is not a fancy hotel. It is not at all worth the price you pay. There is a massive scaffolding structure on the front and the work is noisy. We didn't know about this until receiving an email a few days before our arrival. Reception and restaurant staff's friendliness is mixed. Some staff are lovely and some just don't want to be there. When we got off the lift, there were bags of garbage and dirty linens just tossed in the hallway, not a very welcoming first impression. Rooms are nice enough, view is great, but don't justify the price and are lacking a safe and mini fridge (no water provided). The bathroom amenities are a combo body and shampoo gel that comes from a dispenser. This a motel bathroom at best. Doors slam at all hours, it's a noisy place. After we checked in, we've received a notice that they were going to enter our room the next day to measure the windows as part of the renovations. Definitely not the luxury experience we felt was advertised given the price of this hotel. This is very basic hotel, not fancy at all. If you read through all the reviews, everyone has the same issues. So the generic response you might see from the hotel is not sincere, because nothing is changing. Wish I had paid closer attention, and I hope others take the reviews more seriously that I did. UPDATE: Here's the best part - At about 9pm our bathroom starting dripping water from the ceiling. Not a little, a lot. There was something wrong with the plumbing above us for sure. Also, a water stain was creeping across the ceiling. What a total disaster. When I went to tell the front desk, the girl made the comment to her colleague: “room 21 is leaking again”. The maintenance person came, spoke with the people upstairs now, they don't have a clue. Manager didn't show up, we had to request him to come speak with us. Manager finally came up, not very friendly at all. We had to change rooms at 10pm. Final Update: After much negotiation, we were refunded 3/4 of our two night stay. The Manager was terrible to deal with, not sincerely apologetic, rather kept blaming us, suggested that some of the issues we had were within our control to address. We are the customers! While we are relieved to get some of our money back, I do not feel this issue was properly resolved based on the treatment we received from the Manager. Overall - This place is a dump with terrible management. Don't stay here.

Overpriced and underwhelming. Ridiculously expensive room, supposedly upgraded. Pokey room, no soap, no bathrobes, cold room. Small damp bathroom with no bath. Just ridiculously expensive. Save your pennies and go elsewhere. Bar chilly and unwelcoming.

My husband and I were traveling with another couple and booked several months in advance to stay 2 nights. The rooms we were given had a view over the river, however this was the only good thing about them. Both rooms had miniscule bathrooms with only a poor quality shower with one fixed shower head. Our companion's room didn't even have a shelf or basket in the shower enclosure. Our bathroom had one broken light fitting and the extraction was feeble or broken. Our ceiling was stained from a water leak. The hotel was packed with tour groups so the breakfast buffet was rapidly denuded and staff could barely keep up. The swimming pool absolutely reeked of chlorine even in the corridor outside, so despite having their swimming gear our friends decided against. For the privilege we were charged over £400 per night, a complete rip off, avoid unless paying motel prices.

Our room was large, clean, and so comfortable. The pool was a wonderful treat. We booked breakfast as well which was a nice spread. The location of this hotel cannot be beaten. It's right by the water, close to restaurants and shopping on the high street.

Great place to stay, i have been in this property for the second time, the location is excellent just in the middle of the down town, all facilities required are few steps away, restaurants, laundry, supermarkets, shopping malls.... Impressed with services provided by Marlene at the breakfast restaurant, lovely lady, receives her guests with warm smile, does the service genuinely from heart, she made me and my colleagues feels home. The rooms are quiet warm in summer.

We ended up in this hotel when our flight was delayed overnight. After spending 10 hours stuck in an airport, we arrived at the hotel to a much needed warm welcome. The receptionist was very kind, and the ladies working on the bar were so friendly and put a smile on our faces after a very long day. The room was spotless and just what we needed, zero complaints! Would definitely stay here again!

As the "Best Western" name implies, the Palace Hotel is a basic, no surprises, hotel. The building's unique frontage houses the hotel's reception, bar and dining room. The actual guest rooms are in a modern addition at the back. The rooms are unspectacularly basic but ok in size. The only exceptional aspect was the heat of the room - almost tropical - with no means of shutting the heat off or opening the window wider than 6 inches to cool the room. The heavy duvet, more appropriate for winter than summer, didn't assist in a comfortable sleep either. Watch for the rooms over the pool and fitness room or you will be serenaded until the wee hours by thump thump thump of weights being lifted - and dropped - and noise from stationary bikes. The building is hardly sound proof. Someone in the Best Western conglomerate must think that pillows add a touch of class to an otherwise mediocre decorated room. In our case, we had eight pillows that had to be moved to the floor in order to make room to sleep. Finally, the restaurant was noisy; the food was good but noticeably small portions. We wondered whether as part of a small tour this was a cost saving measure on the part of Nordic Visitor Tours. Except for the location across the Dee River from the main shopping area, this is an unremarkable hotel for an unremarkable sleep.

The hotel is in a great location overlooking the river right in the centre of the city. We arrived en masse in a tour group, very hungry and with just a few minutes to spare before the kitchen was due to shut. Nevertheless, they manged to get us seated and fed pretty quickly with a minimum of fuss. Our room was comfortable and clean, with river views, and a great shower. The buffet breakfast is really something. Great quality and choice. Great place to stay!

We stayed three nights at the Inverness Palace Hotel for our 11 year anniversary. I coordinated with Fiona for having a few surprises for my lovely wife a couple of weeks prior to our stay. Fiona and team knocked it out of the park, they had everything I asked for and more! The room was quite comfortable with a great view of Inverness castle and river Ness. A short walk to the city center. The hotel restaurant had great food, and the attention from the staff was fantastic. They had a very nice fitness center and spa which we really would have liked to visit. Overall, very very pleased with our stay.

Accommodations were terrible. Paid full price and was given a room in a converted car garage on the other side of the hotel parking lot. No security as you had to walk outside from hotel to the room in the garage. Room adjacent to an unlit alley running behind the hotel. Rooms extremely small with no a/c. Food in the restaurant was terrible. When they ran low on juice at breakfast, they just added water. Paid a lot to be very diasappointed

First here are some positive points; the location is really perfect, the building is old and charming, the indoor pool is very big, the room was quite big and overlooking a quiet street. Now some not so positive points; the reception staff seems to have difficulty to solve problems ( it's a four star hotel...) there are no safe, no minibar, no robes, no slippers in the room. But the worse was that one can hear the people above the room walking as the floor creaks.... very very annoying. Breakfast was average.

Staff, in general, were very friendly and welcoming. Location was excellent with a beautiful river walk right outside the hotel. Pool area was very nice. On the down side, breakfast and bar food were most definitely not 4 star standard.

We came here for my sisters hen night and I must say the hotel was excellent the staff were great the hotel was clean the spa facilities were great I had a wonderful massage the lady was great the food was lovely and we were a 5 min walk from Inverness shopping centre would be back all the girls had a great time would recommend

Room was small, but it was warned when booking. The bad thing is that the room was in the annex, 2nd floor, no lift, with narrow stairs, high steps, 48 steps. This sucked. Dinner, we booked at the restaurant, but they delivered the Bar & Brasserie menu, which was limited and the food was poor quality. Failure to control pre-arranged breakfast times leads to confusion and overcrowded periods. The pool and SPA were good. Breakfast was good, but not much variety of bread.

Hotel was nice and clean. Bed was hard but it was nice to have a fan in the room. Water pressure was amazing. Breakfast was good but the hotel was extremely busy from tour groups which seemed the overwhelm the wait staff.

Had to book just two nights before arriving as a booking on Skye went awry, so I probably didn't get the best room. Workers were on scaffolding outside (will probably be gone by the time you get there), starting just one room over from mine. Still, they didn't make as much noise as the slamming door in hallway. Thought it was my neighbors at first, but later suspected it was the dividing door in the hallway. Couldn't tell as whoever it was, they were gone by the time I opened my door and checked the hallway. Still, the room was very comfortable otherwise and very appealing visually, the downstairs staff were superb, and the location was excellent.

I was charged 240GBP per night and o had paid in advance and could not change it when I saw the room 519. It is a total rip off, I would like to warn everyone not to stay in these room numbers, it is actually not part of the hotel. It is a separate very small cottage type of building, 4 rooms scrammed into this. The room is so small, no air ventilation, very small windows no proper daylight. Worst part is when people walk in the near room or in the room upstairs you hear them. You hear them when they wake up or go to the bath room. I had to extend one more night due to change of plans, and when I asked for extension this time I got offered 260GBP. And I decided to change the hotel for only 1 night and moved to Premier Inn for 150GBP. I saved 110GBP and had a proper great sleep with no sound whatsoever. Please check which rooms you will be given before staying in this hotel. It's a huge waste of money.

This hotel has it all! Great location on the river, great views, amenities that can include a bathtub, unbelievably delicious dinners in the restaurant and top-notch staff. Expensive but worth it. I highly recommend it.!

I have stayed in this hotel several times and will continue to use it as overall it is a really good hotel But the service in the restaurant needs to be more professional I was showed to the table and ordered a bottle of wine and the waitress just plonked it on the table and walked off I then asked for some bread and the young guy came over with the largest bread basket and produced one roll but nothing for my wife I asked him if he could get a roll for her he then came back and said they had no more rolls or even a slice of bread I think it's commendable you are taking on these young people but they need guidance and someone to make sure they are doing the job to a standard that you would expect in this hotel

Very friendly staff , well laid out and warm clean room - and a huge bonus nowadays a window that opens ! The room was v quiet at the top of the stairs and had a fantastic view of the Ness and Inverness Castle. Well staffed breakfast room and fresh choice of food & drink.

Stayed with friends and enjoyed the hotel facilities such as the pool, steam room, jacuzzi and sauna. All were first class. Staff were very helpful and friendly. Had dinner in the restaurant and all 3 courses were really good. Our rooms were nicely decorated, very comfy beds and pillows, huge tv. Used the tea/coffee making facilities too. Shower was good with plenty hot water and decent pressure. Our breakfast was great too plenty options available and all hot food was well presented. Hotel is in a fantastic location overlooking the river, close to shops, bars and Eden Court Theatre too. We parked in pay & display car park 2 mins walk from hotel. 24 hr parking for £5 which is very reasonable. Would definitely stay here again and recommend to everyone.

Having not expected too much from a Best Western hotel, we were pleasantly surprised to find this refurbished hotel was modern, bright and so comfortable. The bar is relaxing with some great cocktails and the Restaurant was first class both for dinner and breakfast. We also had midnight munchies which were delivered promptly and expecting to get crisps and nuts, again pleasantly surprised to be greeted with a full platter of sandwiches, sausage rolls, wraps, crisps and sweets. What a fab weekend we had and will definitely be back. Wholeheartedly recommend this hotel.

The hotel is very centrally situated & close to all amenities, only a 10min walk from bus/rail stations. The hotel room was neat & tidy with tv/wifi. I found the hot plate area was quite small and therefore quite crowded

Wow what can I say , from the moment we arrived we received a very warm welcome from the reception staff , first class service. Marlene on breakfast was fantastic , the breakfast it self was absolutely spot on . The room we had was immaculate no complaints at all, the bed was extremely comfortable and we had all amenities that we needed for our stay . Lorna and Aneta were absolutely super in the bar. Mark, Sarah,Louise,Maciej,Murray,Janus and not forgetting Robert the night porter thank all for making our stay amazing …. Looking forward to seeing you all next year Tara & Peter ❤️

Absolutely fantastic hotel! We had booked a spa day and were allowed just to go back to our room in our robes. They upgraded us as we had booked a twin but had been allocated a double. The porter was lovely and showed us to our room then brought our cases up. The service was 10/10, I've never felt so comfortable and at home in a hotel. The spa was amazing and our massages were great! Breakfast was delicious and again the service was so welcoming and friendly. We would definitely recommend and stay again.

The location, the staff, the food all go together to make this one of Inverness's finest hotels. The hotel was being upgraded during my stay but the great service provided by everyone was never in question. Parking is a lottery but street parking is readily available, it is a city centre ! A real feel good hotel !

Just visited this hotel last week, a 4 night Simpson bus tour stay. This hotel is spotless, looks and feels so nice and comfortable. The rooms have been renovated and are large and lovely.It has a lovely atmosphere and and the staff are all very helpful and friendly. The food was amazing every meal was a delight. We did not get the opportunity to use the swimming pool but it just like the rest of the hotel was scrupulously clean. I would not hesitate to return and have already recommended this hotel to a number of friends. A thank you to all the staff for such a wonderful break.

This is the second time we have stayed in the hotel. It is in a wonderful location. Handy for the shops and restaurants. It is very clean in all areas, rooms, spa, bar and restaurant. The decor in all areas is very good too. The staff were friendly and helpful. The food was delicious and of a very good quality. We used the pool and jacuzzi which was a lovely experience. There was a couple of matters we raised while staying and the staff were very helpful in resolving the situation. Thank you to the hotel for another great stay. I would highly recommend but check what part of the hotel you are staying in when booking.

The Palace hotel is a nice hotel with great hotel and bar staff and a superb swimming pool, where as parents you can have a drink and watch the children swim. The breakfast is nothing much unfornately and I found the prices of some of the rooms really quite high.

Just returned from a 'Girls Night In' break with my girls and we had a wonderful time. The Leisure facilities have all been refurbished and the rooms were also lovely. The evening meal, although a limited menu was excellent and we really enjoyed our glasses of prosecco. The hotel is with in walking distance of the town centre and there was live music in all the bars we visited (The Highlander, The Gellons and Hootenanny's) However there was also music in the lounge of the hotel and we could happily have stayed there! Special thank you to the night porter who brought out our 'midnight munchies' when we returned to the hotel slightly after midnight. This package was excellent value and we really enjoyed our stay.

Quiet simply could not fault it. The hotel was spotless. The food was loverly. The staff could not do enough for us. A completely relaxing break over Christmas. We X are seriously considering booking for next year. Quiet simply could not fault it.

Stayed for Hogmanay package which was good value for money. Hotel great location to explore Staff friendly and helpful News year entertainment, felt could of been varied Food was excellent Would recommend

I travelled alone but part of Great Rail Journeys holidays. Despite rail strikes all our trains behaved with constrictions - but we got there!! We had a lovely warm welcome from the Palace Hotel - their hospitlity is amazing!! The food was lovely, plenty of "happy juice", the staff very helpful and everywhere clean and sparkling!! My room had amazing views over to the hills and I had easy access to the swimming pool, where I swam most mornings before breakfast - what a Christmas morning treat!! Please remember your cossy when you go there - the spa area is amazing!! Special thanks to the chefs, especially the "heid yin" whom I chatted to on the last morning (thank you for food for long coach journey home - we needed it!)- his team worked very hard and produced amazing food!! Altogether a lovely Christmas break, in a super cosy hotel!! The hotel did get very busy on Christmas Day, however a lovely atmosphere!!

We thoroughly enjoyed our stay in the Palace Hotel. The hotel is lovely and we were really pleased with our room. I was also particularly pleased that the bar had Corona on draught! The only downside was breakfast on our first morning. There was a pretty long queue to be seated, which was followed by a lot of standing around with other guests because breakfast items hadn't been replaced. Service was pretty slow and I felt that the hotel was understaffed. However, the hotel offers free room service and redeemed themselves on our second and final morning with breakfast delivered to our room. This was our first time in Inverness but we're looking forward to returning and would happily rebook at the Palace.

Fabulous clean hotel, very friendly from the minute we arrived. Nothing was too much trouble . Excellent service from the staff and fantastic food. Nice swimming pool. Gym a little basic but adequate. Couldn't fault our stay.

Decided on this location being the best rest destination from a long drive. Also accommodated dogs. Very welcoming to all three of us! Great welcome next morning at breakfast. Team went over and beyond to help feed us whilst having a dog in tow.

We can not thank the hotel enough for our memorable Christmas stay. It was the first time we have both away for Christmas and it won't be the last. The food was superb (especially the cottage pie) and the staff were lovely (especially Stevie and Marlene). We had a fantastic stay and will be back next year! Thank you to everyone at Best Western Inverness : )

We stayed here for 4 nights over Christmas and have to say the staff were lovely and very efficient considering how many people they were catering for, the food was great and the extras such as the bucks fizz etc. were a lovely touch. beds were comfy and a great shower which we consider important. The only thing that let it down was the noise coming from the room above, we were on the second floor and the noise from the people above as they walked around was eerie it sounded like creaking and as if they were in our room and our friends further along the corridor had the same experience, it spoiled our holiday, it definetely needs looking at.

Great spacious room, great views. Food was really good with lots to choose from in there menu. Staff was really a friendly and helpful especially our server Sarah scobbie . First class service and a great stay

Victorian building located on River Ness on opposite side from castle. Only 5 min walk across bridge to centre of city. Very modern inside, very large double room at back with huge bed, desk, table & chairs and tv on wall. Room was very warm and quiet, blackout curtains and enjoyed excellent sleep. Lovely restaurant/ bar, breakfast room on ground floor. Also nice seating area in lobby with a fire to relax and enjoy a drink. Great Indoor swimming pool, sauna & steam room. Parking is limited, 22 spaces I think and many of these taken by non-residents using health club. 300m along street is the cathedral, I parked here each day for £5 for 24hrs.

Lovely hotel, spotlessly clean, ideal location, only downside was the noise from other guests in the corridor outside our room late at night and early in the morning felt as if they were in our room it was so loud.

Really nice hotel. Great central location beside river Ness Comfortable,modern hotel with excellent restaurant bar and dining area.Restaurant food and breakfast exceptional. Lovely pool and spa area All staff very courteous and helpful

Our amazing waitress Lorna Greene has been fantastic and has made sure we felt at home whilst working up here over the last several months. She has been super friendly and catered to us to the best of her abilities.

Firstly I was lucky enough that the hotel was not too busy to accommodate an early check-in to enable me to do some work. My third floor room overlooked the River Ness with views straight across to Inverness Castle. It was a good size with a comfortable bed and plenty of space to work. Great that they also provided complimentary bottled water. Shower over bath was good with plenty of water pressure. A local seagull pecked on the window to come in which was humourous to watch. Had a quick drink in the bar which was a nice vibrant area that had clearly benefitted from a fairly recent refurbishment. The breakfast area next morning was also nice with a decent choice of help yourself options that were of good quality. Really no complaints. You could do a lot worse than stay here if needing a base for your visit to Inverness.

Fortunately this hotel were able to accommodate our family at short notice when we found another establishment unacceptable. Very friendly and professional staff. Nice bar. Great position. Breakfast was great and the wait staff were excellent - highly recommend.

We stayed overnight at the Palace and had a lovely time there. The hotel is lovely, and we had a river facing room which had great views over to the castle. Ideal location for access to the town and also enjoying walks down the river.

Always wanted to visit Scotland, traveled to Inverness and stayed here for 3 nights, nice hotel, very old, biggest problem is the floorboards so most mornings it felt like the person above was moving the whole room about, it's very noisy we could hear the tv from either side. So insulation could fix this! Staff in the bar were excellent and very friendly, nothing was too much, I think the hotel is used for mainly coach tours as there was a lot of elderly in there (not that it's a problem) but would of been nice for some music for them. Didn't use the spa but looked very nice. Room wasn't cleaned properly the whole time of our stay, I knocked my water over in the first night and it went u set the glass and was never cleaned the whole time and a few other bits, bathroom wasn't cleaned either. Bed comfy though and great locations.

The hotel is stunning and lovely place/decor. The rooms lovely and clean, we had a girls night package but it went sour when we went for dinner. The food was terrible and not even edible, we complained and they offered as the chicken option instead of salmon, it was chewy and dry, food definitely reheated and the portion was tiny! The cheese was terrible, was really disappointed. The staff didn't seem too concerned and just replied with I'll let the manager know! We didn't get an apology or any compensation for 6 terrible meals. The breakfast was also the same, over cooked and not edible. Stick with tea and toast! I would recommend hotel for a bed only!

The Inverness Palace Hotel is an excellent hotel that is also perfectly situated for exploring Inverness. I was traveling with my 80+ year old mother who is wheelchair bound and there were no limitations getting around within the hotel. The management was so accommodating at check in as there was a mechanical problem being able to reach are room. Because of this, they provided an improved room with elevator accessibility at no extra charge because of the concern for the safety of my mom. This simple adjustment resulted in us having a wonderful stay at the Palace Hotel and exploring the city of Inverness. We are grateful and highly recommend the Palace Hotel!

I booked the girls night in weekend at the Palace Hotel Inverness for my mums birthday/retirement. Firstly, the booking process and selecting timings of events was straight forward, organised and the girl was very helpful. On arrival at the hotel the reception staff took our bags as our room wasn't ready and we went for a walk and came back. On return reception confirmed the timings of our processco, dinner and midnight snacks and off we went up to room 22. The room was quiet and a good size, beds comfy and lovely view. Bathroom was basic with a bath and shower. The ceiling had bad water damage which we didn't notice until going to bed at night. Once settled we called reception to ask about the spa but they weren't able to help as its seemed certain areas of the hotel are not owed by the hotel from what we were told. I found the lack of communication here to be poor. When we got to the spa we had no dressing gowns, no slippers and it was one of the guests that told us to ask for one at reception. It would have been better to have these left in the room due to being there for a spa weekend and I think it would have been more of a personal touch too. The pool was cold and everyone hovered around the hot tub area so you had limited chance of getting to go in unless you were quick. We booked 2 - 1 hour treatments via sleeping beauty salon which again is not part of the hotel. Unfortunately due to staff sickness our treatments were cut to a half hour which was dissapointing and the hotel couldn't offer anything due to it being a seperate company. We were due our processco in the room at 6pm which we had to chase twice and when going for dinner again lack of communication or training were told by reception we would need to ask at bar as they didn't know. The food was lovely and once in restaurant the staff were lovely and couldn't do enough. Food came fast and was tasty with plenty of choice. I would say better communication, training and the personal touch is needed at this hotel which otherwise would have made it a lovely stay.

Excellent room with comfortable bed. Excellent breakfast selection and enjoyable dinner in restaurant. Room was quiet and hotel provided complimentary parking nearby. Handy for town centre or touring local attractions.

Our 2 night stay eas absaloutly fantastic. We were very happy how tidy and neat the rooms were. The staff were super helpfull when asked for advice on inverness. The health suite was nice clean and modern which made for a very relaxing stay. The whole stay was reall good value for money and will definatly be back again

Terrible facilities in the gym. 3 of 3 treadmills broken. Alright if you keep speed to 5km/h but over 10km/h they stick and stop. These are actually dangerous. Person at gym said engineer had been. Doubt that very much. Local users said they'd been broken for months. So much for the facilities! Breakfast was poor with orange juice being undrinkable. Literally orange water- cheap and nasty. Pricey hotel and food and drink is very expensive but value for money lacking massively.

Our bedroom was a twin room on the 3rd floor with lift or stair access. We had a lovely view of the River and enjoyed our walks along the river paths. The room was large, clean and plenty of storage space. Plenty of choice at breakfast and dinner, the staff in the restaurant worked exceptionally hard, breakfast buffet topped up with choice of cereals, bread, cakes and cooked food. Bar and reception areas are pleasant and we had tea and coffee available all day. Very close to the town centre, Ness walk and we included a walk along to the arboretum. Make full use of the brilliant swimming pool with jacuzzi, sauna and steam room.

Went with friends as part of a coach trip. Had a fantastic time at this lovely clean hotel. Bedrooms were clean, warm and tidy with exceptionally comfy beds. Meals were fabulous, great choice of meals, cooked well and nicely presented. All of the staff were friendly, helpful and went out of their way to look after us. Look forward to going to this hotel again.

We stayed for one night as part of a trip around Scotland so was a quick stay. The hotel is clean with friendly staff. There's a pool and gym and spa but we weren't there long enough to use any of these but they looked good. We only ate breakfast here but it wasn't great. The staff at breakfast were not of the same calibre as the rest of the staff but possibly due to experience.

Great location and high quality hotel complemented by excellent staff. The Spa is a great facility with and exceptional restaurant. Can be a little busy with large groups at peak times. Cleanliness and attention to detail was refreshing to see and experience

The elevator to the 4th(5th) floor was down for 3 or 4 days. They did help with our bags but an exertion for people in their 70th year. Theamager did compensate for the inconvenience when asked nicely. One meal bill was covered but it was the worse salads ever. But I have found in Scotland that salad is not any one's Forte. The room was a king and very clean and a good size with 2 chairs to sit. Kept up to date! Typical Scottish buffet breakfast for guests with special order for some eggs. Nice lobby to sit. Parking is sparse but they will eventually give u a permit to park at the cathedral. Street parking is a nuisance as u must move in the morning or be fined. Overall a pleasant stay except for the unfortunate elevator. They did offer another room but a lot smaller so we stayed put

Enjoyed a 2 night bed & breakfast stay, great view of river from our room. Good choice from hot & cold breakfast buffet on both mornings. Leisure facilities good pool, jacuzzi, sauna & steam room also gym but did not use it Friendly efficient helpful staff. Great location

We had a two night break in October( room 406 ) top floor.Booked direct which included b/b plus dinner on one night and two mini bottles of wine. Great value. Lovely modern room at rear of hotel. Loved the 3 course dinner. Used the pool and jacuzzi twice and the steam room.so nice and upmarket. Despite the old established exterior the hotel is very modern inside. Staff were efficient. No complaints despite the hotel being busy . Great ,something for everyone ,at breakfast. Would recommend. Only a short walk to Eden Court Theatre and 5 mims across river to many shops bars and restaurants. Only minor moan the limited 22 car parking. Manged it on second day but parking locally.

Nice hotel in a great location. Room 210 is a bit noisy next to the corridor door, and the people upstairs could be heard walking about. Bed was comfortable and the room was nice and warm. Breakfast was good, but you had to ask for the porridge. I would stay here again.

Located in central Inverness on the River Ness. Had a river view room, upgraded at cost, but worth the extra. Good food and bar with good service. Room facilities OK, but annoying “mobile” toilet roll holder in the bathroom which tended to fall over more often than not!! Worthwhile stay,

We stayed here for three nights as part of the Great Rail tour. Check in was easy and our cases brought to our room. We were on the 2nd floor directly opposite the river and castle. Room was very clean, comfortable and quiet. Great sleep. An interesting early morning (8 am) call from a seagull on the window. Previous tenant must have put biscuits out. Spent time in the bar and enjoyed the ambiance, service and choices. Dinner was as a group with set menus and table. (when you hand out the envelope with the room key it would be good if you deleted the bit about booking for breakfast etc - one of our company got VERY confused with this). The food was excellent and the service generally very good. Doubtful if we will be back this far north but if we were we would stay again.

This is the third time I attended for an afternoon tea and what a disappointment. The service was outstanding, the staff were helpful and happy to oblige in any way. The problem was the choice of food offered. I chose the vegan afternoon tea and they clearly had a shortage of vegan food. I was missing one of the sandwiches to start with, to be fair the ones I had were very good. No scone, instead a fruit salad! I mean who on earth goes for an afternoon tea and expects a fresh fruit salad! Very poor. Also I was given 2 cakes so clearly a shortage there too! With so many places offering afternoon tea I would give this a miss, very disappointed.

The room was noisy. You could hear every step taken in the room above and your neighbor's talking. The bathroom smelled of mold. The internet didn't work. The water temperature fluctuated to both extremes.

One of the worst hotels we've ever stayed in. The insulation is nonexistent. You'll get to know,your neighbors intimately and hear every step,they take, upstairs, in the hallways or adjoining rooms. Carpets old,and musty, bathroom smells of mould. Internet in the room nonexistent. One star for the hot tub and pool, another for courteous staff. Very generous 2 stars for a terrible hotel.

Lovely hotel in a perfect location overlooking the river within a short walk to the town. Rooms were clean and beautifully decorated and the bed was so comfortable. We ate dinner and breakfast here and the food was good with lots of variety for everyone. Staff were all friendly and helpful couldn't recommend this hotel enough.

Great location, very helpful and professional staff, spacious and clean room, king sized and comfortable bed, beautiful views, delicious food. Also really enjoyed leisure facilities i.e swimming pool, sauna, steam room and hot tub

Nice hotel. Room was pleasant and had everything. Shower in high sided, slick floored tub was extremely unsafe for anyone with mobility issues even though there were grab handles. Breakfast was typical throughout Scotland, not good. Bland. the same thing over and over again.

Good place. Good view. Good food. Good first choice for starting your journey around Inverness. Walking along River Ness toward Carnac Point or toward Bught Park. Cycling along River Ness toward Dores beach and Loch Ness. Good place for rest before finishing the journey.

The rooms are very small. There is limited storage. The bathroom has very limited storage. It is a small double bed. The noise from the next room travels, I can hear every word my neighbor says. There is no phone in the room. If you need something you have to go downstairs to the front desk. The wi-fi is weak. The dinner we had was tasteless and not cooked well. The hotel is clean and convenient. Staff is knowledgeable, helpful and efficient. For the price, you can do better.

Food was dreadful. 6 of us ate there and none of us cleared our plates. Dry chicken curry and fish that was so overcooked and chewy, I couldn't finish it. The black mush that was among the salad leaves - unforgivable. It's beyond comprehension that a chef would plate this and happily send it out as a product of their work! Probably one of the worst meals I have had out. Did I complain? Yes. Was anything done about it? Of course not. Did my concerns even reach the kitchen - I doubt it!

There were so many things wrong with this hotel I don't know where to start. We paid £380 GPB (~$450) per night for 2 nights for an executive river-view room, and for that money we had to walk up 4 flights of rickety stairs and sagging hallways (we were in the second building next door to the main hotel), to a relatively basic room that had no drawers, no robes, no wash clothes, and crappy internet (not just poor signal strength or speed, but at times, no signal at all). Most of the staff (outside of front desk) was completely uninterested and unenthusiastic, as if they were there just for a seasonal job, and couldn't wait for the season to end. We thought we'd enjoy starting our stay with their afternoon tea - which was an assortment of unappetizing sandwiches and stale pastries; not anything like the high teas we've experienced in true 4-star places. As for breakfast, it was a picked-over buffet, and had the most dreadful coffee I can recall in recent memory - as if they had run water through the grounds a second time. It was so bad, we ate elsewhere the second morning, even though the breakfast had been included in our stay.

Upon arrival, Ewan was lovely and helped us with our luggage. Patrick got us the rooms we wanted and Mya was lovely in the Braserrie downstairs. The head Chef Sam was amazing and went above and beyond for my mum and I when we were a bit under the weather. He sent us up a nice pot of tea and cakes since we had to cancel our tea downstairs. Natalie at the spa was lovely and gave me a lovely facial. Wish they had more staff in the spa as I was lucky to get this appointment! She does an amazing massage. Lovely views of the River Ness and you're right in the middle of Inverness, castle Inverness being literally across the street and river! 14 miles from Culloden in one direction and the same in the other to Loch Ness, if your desire is to try to catch Nessie. The breakfast was good and the tea was fabulous. The bathtub in our suite could easily hold 2 people my size (5'11). The pool and hot tub were open from 7am-9pm. Would gladly stay here again. The lunch menu is served until 4pm. The brie and cranberry toasty that Chef Sam makes is ever so yummy and my mum loved the soups. They made pretty good cocktails It was lovely being able to have our bags brought to the room as the lift is a bit on the smaller side.

Stayed for 3 nights in the Palace, had a room with a river view. Nice room, beds comfortable but the heat in the room was stifling, had to have window open all night therefore very noisy as it was the weekend, certainly not worth the money we paid for it. Breakfast was very disorganised, a lot of young staff and not much training I think. Had some food in the bar area ordered a side dish of coleslaw ( bit surprised they did not have any ). Would not pay the money it cost to stay here again.

I had 3 rooms here. We were in the building next door (literally out the door and in through our own front door). Lovely young chaps carried our bags for us. My elderly father had an amazing room at the top looking over the river (515 i think). My sister had a double below - small but OK. I had a family room which I shared with my kids in the basement. Huge and comfy. In terms of decor it is what you expect from a chain hotel of this level. The bar was nice although wine list was limited and not great. We ate here one evening by default as we could not get a table along the river. They were really friendly and the service was fast. Food was OK. Breakfast was good and the staff (Marlene) were so friendly and kind. Overall it was what I expected with the bonus of friendly and kind staff.

We didn't stay at the hotel but I booked myself in for a Swedish massage and I was totally blown away with how amazing this was, so calming and just HEAVENLY. All the staff were so polite and really attentive it made me feel so relaxed on the day, can't thank you enough, after all the travelling I needed that!!!!

My wife and I walked in for a drink,the pleasant girl at the bar took my order when another member of staff approached and spoke to her. I was then asked by the 1st girl if I was a resident,to which I replied no, I was then told that we would not be served as they were "Too busy". Disgusting way to treat customers, it wasn't too busy ,why would my order be taken only to be refused on the whim of whom I could only assume was some type of supervisor. She never bothered explaining the situation herself, leaving it to the embarrassed girl to deal with it. Totally disgusted by the whole affair and certainly will not be returning.

The hotel was perfect and in a great location. Great facilities and excellent staff in particular Marlene, Walter and Lorna. The pool and the spa was a lovely experience aswell. Would highly recommend staying in this hotel

Rooms are miserably hot for sleeping (25 C) even though it's 15 C outside. No air conditioning and the window will not open more than 6 inches. Beware! Talked to the front desk and they said “the rooms run hot”. So they knew this and do nothing. Avoid in summer.

Fantastic location! I had a room with a view! The rooms are larger than most through out Europe. Bathroom with shower and heated towel rack. Breakfast was wonderful with a large variety to choose from. Location is walking distance to all of city center. I highly recommend! Cheers!

Came as a group of 10 for afternoon tea last week. We had a private room which was great as it could be decorated by friends for the baby shower we were celebrating. Good selection of sandwiches and wraps, tasty fillings and lovely bread. Also had some mini savoury pastries. The chef even came through and made us some extra ham sandwiches since one of our party didn't like smoked salmon which was very kind. Lots of sweet choices too and tea/coffee topped up on request. You can also order other drinks/cocktails/mocktails from the standard menu and just pay for these if you want something extra too. All of the staff were so lovely and regularly came to check we had everything we needed without being intrusive. Fantastic service. Thank you for a lovely afternoon.

We spent three nights, as part of a GRJ rail tour of the Islands and Highlands. The location is in central Inverness, overlooking the castle across the river. The staff were extremely attentive and friendly, the room was comfortable and well appointed. Add on the spa facilities in the leisure centre. At the time of our visit the hotel was extremely busy !! So while the dinner and breakfast menus were extensive, the sittings were staggered to accommodate the large number of guests !! I've never had to advise my preferred breakfast time, the night before !! But it provided the ideal base for exploring the Scottish Highlands.

Good hotel generally. The room was warm , if we opened the window we were kept awake by Gulls sadly. Air con would be a positive addition. We arrived at breakfast at 06:30 to find no cooked breakfast out. We made do with the continental selection. Lunch consisted of sandwiches and very salty soup. Service at the bar was good snd the staff were friendly.

We were booked at this hotel through a travel agent and thoroughly enjoyed our two nights there. Gorgeous rooms with a view of Inverness Castle and River Ness. Within walking distance of shops, restaurants, and places of historical interest. Steps from a lovely walking path around the river. The staff was friendly. Breakfast was fresh and abundant. Bar service was superb. Check in and out was a very easy process.

Pinky and I stayed at ‘The Best Western Palace and Spa Hotel' in Inverness- superb location and great hospitality. Special mention of the Cheif Manager, Ms. Louis Macdonald- never have experienced a warmer person than her. She saw to it that our stay was made as comfortable and enjoyable as possible. Super view from the room, , as it is on the river bank. A must for those going to Inverness!

Stayed for one night in gorgeous king room with views to the river . Great staff and service Very friendly and attentive .. Fab gym/ pool - very clean and beautician on-site ! Busy bustly bar and bistro - very nice On-site, easy parking too. A great location for one night in Inverness. Thankyou

Overall our stay was lovely, the facilities & the fact you can use them at your leisure was a big factor in choosing the hotel in the first place. The staff were very friendly & accommodating. The food & drinks were delicious. The cleanliness of the room was a let down, the price we paid for the room we expected a little more. Some small things but also left over lettuce on the chair from I assume previous guests. Not great for a room over £300.

Me and my boyfriend booked this hotel through Woucher. From the pictures we were absolutely ecstatic about going it took us 3 hours to travel from where we are. When we arrived we were so impressed with the pool and how up to date the hotel was absolutely stunning. We checked in and was all good. Then one of the staff told us that our room was just down the road… out of the hotel and down to this B&B type place. If we had wanted to pay for a b&b we would have. I just felt as though it was very bad/false advertising as we wanted to be in the main building. I felt as though because we had went through woucher with a deal they treated us different from everyone else…. Anyway we got it sorted and they upgraded us into the main building. The room was much bigger and was much better. The pool and the aesthetic of the hotel was lovely I can just describe it as white and glossy everything was so clean and looked really new. Was really happy with the pool… We would definitely come back but maybe worth just paying the full price for the hotel rather than doing a woucher deal and not actually getting into the main building the first time round…

I have just returned from a five night stay at this lovely hotel with a tour company and I am extremely impressed with it. Every part of the hotel is spotlessly clean. The food is very good and the staff are very polite and helpful at all times. I was on the second floor and my room was very quiet and comfortable. The WiFi also was very good at all times. The hotel is in a perfect spot overlooking the river and close to restaurants and shops. I wouldn't hesitate to go back to this hotel if I returned to Inverness and would highly recommend to anyone.

We arrived via personal car and found no parking in the small hotel lot on June 9th. We parked in a disabled spot to run and drop off our luggage. The staff was so accommodating to allow us to leave our keys with the pool staff and told them they would move our car if the spot was needed. When we go to our room, they had been overbooked for our original room and they upgraded us to a lovely river and castle view room. Unfortunately, it was set for two twin beds. The front desk staff had someone move the beds and nightstands while we went to dinner. We were very impressed with their desire to make us happy, The lobby and bar area is bright with many places to sit. There are lots of restaurants in the area but you should book in advance. The room was quiet and black-out curtains worked well. The pool and exercise facility were modern and very clean. We highly recommend this hotel.

The location for the hotel is perfect. You can walk straight into the town centre, perfect for shopping, food or a night out. There was lots of hassle with our booking and we had to compensate in the end. There was some work to be done on holiday unfortunately, but there was no WiFi. Not working. They tried fixing it, but ended up not getting back to us, so we ended up with no WiFi. The spa and pool are amazing. Don't get me wrong, staff and hotel very nice, but for the price you pay, you can expect a bit more.

We stayed here for 5 nights as a central point for touring the Highlands. Good comfortable hotel with a very efficient , hard working team all focused on providing a good experience for guests. Good pool. WiFi not great.

We stayed as a couple for 2 nights in a River View room, which is situated at the front of the Hotel. This is a nice place to stay as the location is right across from all the usual town centre amenties, such as shops, bars, restaurants etc. The view overlooks the river Ness and there is a small car park at the side of the Hotel, spaces are limited and generally there's not a lot of parking in and around the Hotel. The room was pleasant and the even though the building is old, it is well maintained. The staff were all really helpful and polite, we stayed on a Bed and Breakfast basis and found breakfast to have everything you needed. There are plenty of places to eat out if you want, and even though the Hotel was busy is never was a problem for us.

The hotel is comfy, clean and efficiently staffed. It's wonderfully situated overlooking the river just a bridge away from the city centre. Beautiful rooms and friendly bar staff. It's well worth a visit.

We where given a room that was not in the hotel, but rather in a small building behind the main building. First impression upon entering was the smell. It literally smelled like a barn. There were four rooms in this “annex” and the whole building creaked when anyone moved anywhere. It was a bit warm in our room so we had to open the windows (no A/C). We were there only two nights and were only in the room to sleep and shower. For an extended stay, I would have requested another room or went somewhere else.

The hotel is really beautiful, set in a wonderful location very close to the city center and it looks really luxurious. It is very clean, which, to us, is the most important thing we need in a hotel. Our room was spacious and also very clean. The window was facing directly on a chimney, which was not great, but we understand that when the hotel is full (there were 2 tour buses!) you get what you get. The staff working during breakfast time and in the bar in the evening was extremely nice and the food we had for dinner was delicious (as was breakfast).Mind you that when booking online you are asked to leave a note if you want breakfast. This does not mean that breakfast will be included in the booking price (it must be paid separately) but if you do leave a note in advance you get a discount on breakfast (about 9£ insteaf of 12£). There are still a couple of points which however should be improved, especially considering the price of the rooms. Not sure why but our room was insanely hot (it was May, not summer and outside temperature was actually quite cool) so that made it a bit hard to sleep. The whole corridor of our floor was actually extremely hot, not sure why that was. The bed was not too comfortable but it was still ok (I would just expect more for the price). The worst thing were the doors though. Every time a guest would forget to hold the door while it closed, the door would slam with such force and such noise that it sounded like a hammer was being smashed on the wall. We wanted to sleep in until 9 one day, but all the door slamming of the group that was on tour got us awake shortly before 7. Finally, while the staff at the reception was also kind, the few people we dealt with seemed a bit uniformed and not too organized (they even gave us a wrong breakfast time, after checking TWICE about it with them). But all in all it was ok, and we could still reccommend this hotel for longer staying time.

Location is good, rooms clean, parking is not the best. Breakfast was very good and staff in the morning were extremely friendly. The elevator is extremely small when you have luggage, but we made it work.

With taxes, our room was about $300/night. This turned out to be not worth it. The hotel was in a lovely location on the river, with a view of the Castle, but it is in need of a refresh. Additionally, there is a weird system while using the hot tub that it is a 10 minute cycle, and once the timer light turns red, everyone has to exit the tub for an additional 5-10 minutes until it turns green again. Just starting to relax after 10 minutes, and someone comes and kicks you out. Just ridiculous. Rooms are on the older side, lots of large groups of tour buses and Hen parties made the atmosphere a little chaotic. Breakfast is not included.

Best Western Inverness - great choice for stay, spacious room, very nice view overlooking river and castle. Definitely will stay again if traveling back to Inverness. Thank you Best Western for the hospitality.

With central location, great view of the river and easy to walk around the centre. Friendly and helpful staff in a clean and refurbished environment. The leisure staff are the true gems giving fantastic hospitality and even keeping an eye on your car in the car park. Great pool and facilities along with good breakfast and service in the hotel. Well worth staying when visiting Inverness.

Very good weekend break in a lovely hotel, bang in the middle of Inverness. Only used restaurant for continental breakfast both mornings, but that was very good and efficient. Room was in adjacent building, first member of staff sent us up two flights of stairs before we realised the room numbering meant we were not even close! New start apparently so let him off. Room was spotless with nice furnishings and comfortable twin beds. Dog friendly too, he definitely didn't complain. Right on the river so perfect for walks as well as shopping/dining in town. Not unique in this day and age, but bar was expensive. Sign of the times etc. Leisure club was excellent, used every day of our stay. Quiet during the day when coach trips are out and about. Had steam room and sauna to myself each time, pool was quiet too. Small gym but has the basics for a workout; dumbbells/kettle bells, weights bench and a few running/step/cycling machines. Staff excellent in leisure club.

The location is great, pool and spa services are nice. But it is impossible to relax at the hotel. The doors close insanely loud, anytime someone opens/closes a door to their room it will wake you up. It's the equivalent to someone slamming a door with force. Moreover, housekeeping was screaming across the hallway to each other for 20 mins this morning - which you could hear clearly from the rooms. This discomfort will results in me not coming back

So disappointed in afternoon tea sandwiches were a bit dry slabs of cakes which you would not expect afternoon tea scones were pre f illed with strawberries and cream it would much better to be able to spread them yourself with jam and cream nobody came to see if everything was OK we had to go to bar to ask for extra tea and then had to wait 20 minutes for it

Just what we ordered after 2 years of covid The hotel staff could have not been more helpful the spa area you could not fault just like photos on the web site view from room was awesome Food was very good one unexpected treat was live music on the Tuesday night only downer was booking a table in the Eight on the River restaurant but due to coach trips was told we could only eat in bar area easily alleviated by not accepting the booking but was rectified by the positive reaction by the Brasserie Manager but that is not a dampener we both had a terrific stay with you

The hotel is in a great location, it is within easy walking distance of the town centre and there are lovely riverside walks close by. The staff are friendly and helpful. The pool, sauna and steam room are clean and well maintained.