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Best Western Inverness Palace Hotel & Spa, Inverness

4.0/5  - basé sur 1651 notations.
8 Ness Walk, IV3 5NG, Inverness, Great Britain - See map

The Best Western Inverness Palace Hotel & Spa is the perfect place to stay in Inverness. Relax or work up an appetite in our on-site leisure club, swimming pool and spa, dine in our scenic restaurant, then enjoy a peaceful night’s sleep in one of our stylish rooms. Opposite Inverness Castle and by the bonnie banks of the River Ness, the Best Western Inverness Palace Hotel and Spa offers you the chance to unwind. You'll be nestled in a peaceful and pet-friendly hotel with free car parking - the ideal base for nearby Highland beauty spots and heritage sites. Or stay closer to your home from home, where you’ll find galleries, shops, restaurants and lovely local attractions – all within walking distance. The famous Loch Ness provides mystery and beauty nearby, but even if the famous monster eludes you, there are plenty of other attractions worth seeing in this glorious part of the Highlands. Culloden battlefield, Cawdor Castle or Fort George are all well worth a visit, while the sandy beaches of Nairn provide fun for all the family. Bring your dog and leave your cares at home – because if you’re a lover of the great outdoors, it doesn’t get much greater than this stunning location. It’s high time you visited the Highlands and discovered all that the Best Western Inverness Palace Hotel & Spa has to offer.

Best Western

Inverness Palace Hotel & Spa

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Hotel advantages

  • Restaurant
    Restaurant
  • Sauna
    Sauna
  • Massage services
    Massage services
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1625 guest reviews
NOTE ISSUED
Excellent
704
Very Good
551
Average
235
Poor
96
Terrible
39
REFER TO NOTICE
Business Business
185
Couples Couples
787
Family Family
273
Friends getaway Friends getaway
221
Solo travel Solo travel
75
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"So-so stay"

3
10/09/2018

We booked this hotel given the prime location in Inverness and certainly this element to the stay did not disappoint. We had a lovely room (room 501) in an adjacent building and while the room was very nice, we were unable to access the BW WiFi and water was not always hot in the shower. Breakfast is good though given the size of the hotel and the quantity of tours that stay at this hotel, a 2.5 hour time window for breakfast seems quite inadequate. Gym is adjacent to the indoor swimming pool and is in need of some TLC. If location is your prime objective than look no further. If you're looking for a great hotel experience then would recommend other accommodations.

Aimee A, Revenue Manager Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write your review. We are glad to hear that you enjoyed our great location and liked your room. We apologies for the issues with the WiFi during your stay. We always try to address these issues immediately and we apologies we weren't able to do so for you on this occasion. We are always happy to receive feedback from our guests and I will pass on your comments about the breakfast time and fitness suite to the respective Heads of Department. We hope you enjoyed your time in Inverness and that we can welcome you back in the future! Kind Regards Louise G

"Great Rail Journey Tour"

5
04/09/2018

We have just stayed in the Best Western Hotel for 4 nights. The helpfulness of the friendly staff, nothing was too much trouble. The room was lovely, large and modern and cleaned to a very high standard. We were on a half board basis, and the food was excellent, always very hot and plenty of choice, and served quickly by excellent staff who made sure you had everything you needed to enjoy your meals. It is in a good location and perfect for a walk either into town or by the river. We would certainly stay here again if we came up to Inverness again.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your amazing review, Jean! It's fantastic to hear that you enjoyed your stay at the Palace so much. The team will be absolutely delighted to hear your lovely compliments. I hope that we can welcome you back again soon. Kindest regards, Aimee

"Excellent Restaurant "

5
02/09/2018

While on a bus tour, we stopped and had lunch in the hotel restaurant. We had a 3 course lunch which was absolutely amazing! If you are Inverness and would like an amazing meal, stop in at the Palace Hotel. It overlooks a canal which provides a peaceful ambience.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Karen! I'm so pleased to hear that you enjoyed your lunch with us whilst on your tour. The chef will be so happy to hear your fantastic feedback. Kindest regards, Aimee

"Fantastic"

5
01/09/2018

I recently stayed here for 5 nights for work and received the best service I have ever had in staying at a hotel (for either Work/leisure). The hotel itself is beautiful, it is right on the river and a 2 minute walk to the centre but still in a quieter residential bit so you aren't near all the busy restaurants/bars. The car park is limited for spaces but they offer a valet parking service which I gladly took up. I was in the annexe building which is separate to the main hotel but has recently been refurbished. I understand some rooms have been updated (502) is one of them. The decor is modern and stunning, bed was large and very comfy. The room was spotless. Only downside was I was next to the main door so it can be noisy at times with people coming in/out but when I asked reception about this they offered me another room and complimentary drinks. They told me I had one of the nicest rooms so I just stuck with it. They also left that choice with me and said I could change any time no problem and they would move my stuff. The staff would do anything for me and I think I must have been a nuisance as the phone in my room didn't work (and also signal for mobiles in the room was non existent) but not only did the hotel send someone over to fix the phone (at night time and I mean 10pm) but they kindly let me use the phone at reception to make a few work calls. On top of all of that, it became apparent I needed to stay an extra night (on what would have been my last night) and was given this for no additional cost. The restaurant was also fantastic. I ate in there every night, the food was fresh and was of a good quality (my partner is a chef so I know good food!). Unfortunately I didn't get a chance to use the leisure facilities but it certainly looks good! All in all it was a fantastic stay and I plan on returning for a leisure trip next time!!

Sara F, Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear kmcmanus89, Thank you for taking the time to write your review on your stay here at The Palace Hotel. I am thrilled to read your kind words about our service, we do pride ourselves on this so it is lovely to see that it has made such an impact on your stay. I will definitely pass your fantastic comments about your food onto our chefs. Hopefully next time you stay we can make sure to give you a quieter room with a fully functioning phone from the start! Kind regards, Kara

"Nice hotel in a great location"

4
30/08/2018

We really liked this hotel, it was perfect for our short break. We found the staff were extremely friendly, our room was clean with a comfy bed. The location is also perfect for exploring Inverness with a great view of the castle and river.

Sara F, Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hello, Thank you for your review. We pride ourselves on our friendly service so it is lovely to see that you thought so too! We are very lucky with our location, the view of the castle really is a treat! We hope to welcome you back soon. Kind regards,

"Great for weekend stays whilst in Inverness"

4
28/08/2018

Stayed at this hotel many times, during me & my wifes weekend breaks in Inverness, nice & central to bars & restaurants, plus shopping areas, hotel is nice & clean with a great choice for breakfast although I did find the breakfast costs per person a bit high, free parking & a swimming pool is a added bonus for this hotel

Sara F, Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi StuABZ, Thank you for your review, we are so happy that you enjoyed your time with is. We are very lucky we are in such a great spot and able to offer the parking and pool to all of our guests. I'm glad you enjoyed your breakfast and hope you will stay with us again. Kind regards, Eilidh

"Fabulous Location "

4
26/08/2018

This was a rather last minute booking which combined with summer school holidays meant we had to pay top dollar. That said this is a fine hotel in a first class location and we had a river and castle view room. The downstairs bistro, bar and reception area makes a good first impression and although the bedrooms are a little in need of bringing up to date, in all other respects this was a good place to stay. Sadly there were some incredibly badly behaved residents who created an early hours crisis with the night porter having to be called and the errant folk removed. We were moved away from the inconsiderate residents the next day by Louise the Duty Manager, without quibble, to an equally good room and the problem was handled professionally. Such a shame as such people should be in a Travelodge is that is what they want to do, not a top end hotel in a sedate and beautiful city. We would certainly return.

Sara F, Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi HandT69, Thank you for taking the time to leave such a lovely review, we are so happy you enjoyed your stay with us. I do apologise for the disruption during your visit, but I am pleased to hear that it was dealt with swiftly and that we managed to get you another beautiful room. We are very lucky with the beautiful new Bar and Brasserie, it's great to relax in! You'll be pleased to hear that we have plans to refurbish some of our rooms at the end of the year. We do hope you'll be back to see us soon. Kind regards Eilidh

"Not Your Typical Best Wesrern"

4
25/08/2018

If you live in the USA the Best Western name frequently conjures up an image of a mid to low price motor inn. This is anything but. It is a luxury hotel in a great location with a nice spa, good food and a good bar. It is within walking distance of good pubs, restaurants and shops. As you step outside you have a good view of the river and castle. The room was clean and well appointed. I would have rated it higher but the fire alarm sounded at 1 AM and we had to evacuate the hotel. Apparently it was a false alarm.

Sara F, Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hello John c, Thank you for such a lovely review. We are very lucky with our great location, it really is beautiful. I'm so sorry to hear that you were disturbed by the fire alarm. It's such an import device in the event of a fire. We understand that this is frustrating when it is a false alarm, but we must follow procedure to ensure our guests safety. We do hope you'll stay with us again if you come back to Inverness, hopefully next time you will get a full nights, peaceful rest. Kind regards Eilidh

"Vacation "

4
24/08/2018

Good hotel. Great location. Stayed in the river facing room. Clean large room and kingsized bed. Good bathroom and linen. Staff is very friendly, courteous and helpful. 3 important points to note: 1 There is no elevator in the Annexe Building and we were on 3rd level with high ceiling. Everyday twice or thrice was a painful climb. 2. There is no Airconditioning and it can be a bit suffocating at night after a while. 3. Restaurant is average and so is the breakfast spread.

Sara F, Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Krishnamurthy I, We are so happy to hear that you enjoyed your stay with us in Inverness and thank you for such a great review. I'm so sorry you did not have access to an elevator, As the building is Victorian, we are unable to change the structure which includes adding an elevator. We will always do our best to get another room if needed, so I am sorry we were not able to do this for you on this occasion. We have had unseasonably good weather this year, which has resulted in the rooms being warmer than usual. We do provide fans in all of our rooms to try and cool them when needed. If you would like to contact me directly with the issues you have in the restaurant, we will ensure that this is looked into and resolved going forward. We do hope you will chose us again if you are back in Inverness.

"Very central, ideal for relaxation"

4
24/08/2018

I have been there on my way to the coast. The building looks old but the hotel is up the usual standards. The spa is a place where you can relax. At the breakfast one had the choice of standard continental breakfast or Scottish, which was quite good. The personell was very helpful with the luggage, as I had a sore foot. I had to order something to the room due to the foot. This could be the only criticism. Lamb Curry was out. I was asked if chicken is ok. Which it was. But the curry was just a hot tomatoe sauce quickly knocked up, not tasting at all Indian. Also the price was not reduced due to the lack of lamb. Paying the same price for cheaper ingredients is not very professional. This did not go into the rating, cause normally one doesn't eat at the hotel.

"Great stay and staff"

5
24/08/2018

Wonderful location, views and spa but best of all the friendly staff. Having arrived early on the overnight sleeper we were warmly welcomed and the housekeeper Loise ensured we were able to check in early.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Atownsend286! I'm so pleased that you enjoyed your stay and were impressed with the team. It's great that Louise was able to help with early check in, she'll be delighted to hear her special mention. I hope that you enjoyed your time in Inverness and that we can welcome you back again soon. Kindest regards, Aimee

"Overnight visit"

5
21/08/2018

Good central location, easy access on foot to town centre. Good facilities in room and common areas. Pool good size - just lacks a spinner for your costume. Good range of food for breakfast and friendly helpful staff.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your fantastic review, Dawn. I'm so happy to hear that you enjoyed your stay and were pleased with the leisure facilities. It's great that the team were able to make such a good impression and that you were pleased with breakfast. I hope that we can welcome you back soon. Kindest regards, Aimee

"Very Good Layover"

4
18/08/2018

This Hotel is in an excellent location and great views of Castle with river below. Great location for center of town without the noise. Reasonable rates. would have been five star if they provided decent pillows, not the hard flat pancakes and option to the heavy feather blankets, not useful in summer months. Rom was great and clean.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, bpricetb1! I'm so happy to hear that you enjoyed your stay, we're very lucky to be in such a wonderful location. I'm sorry that you were disappointed with the bedding, but am glad that you were pleased with the room. I hope that we can welcome you back on your next visit to Inverness. Kindest regards, Aimee

"Nice location but overpriced"

4
14/08/2018

This hotel has a very nice view of the Ness River and the Inverness Castle. We stayed for two nights in a large but a little outdated room. The room did however have an ironing board and steam iron so we could look our best. Breakfast was good but served at a high pace with staff taking plates away as soon as you'd taken your last bite. This hotel has a great location and very nice views but is a bit overpriced for its worn rooms.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Alexander! I'm pleased that you enjoyed the view from your room, we're very lucky to have such a wonderful location. Though I'm sorry that you felt the room was a little outdated. We do have a range of various room styles, and have plans for upgrading some bedrooms towards the end of the year, you'll be glad to hear. I'm glad that you enjoyed breakfast, but sorry to hear that you felt a little rushed by the team. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Amazing all round."

5
13/08/2018

We had a room overlooking the castle and river and a large room at that. A table and two chairs at the window, two desks as well as side tables. Large bed. Bathroom was large with two basins and all amenities. The shower was over the bath which is not unusual but they provided non slip mats which is.We are at the stage where climbing in and out of baths is a little risky. Anything you asked for was provided for.. The lift is cosy but there is always someone available to help with your luggage anyway so not a bother. The staff could not have been nicer or more helpful, nothing too much bother. We always had breakfast before a big day of sight seeing and were really only in the Bistro twice but very good food and prompt service by friendly staff. They even made us a lovely take away lunch on the day we left in case we were unlucky enough to get the dreaded Scotrail yuck! We were there for a week and could not fault it at all. Thank you to all the staff who made our stay so memorable.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Aw, thank you so much for your amazing review, Fiona! I'm so pleased to read that you enjoyed your stay so much and that the team were able to make your stay extra special. I'm glad that we were able to help by providing non-slip bathmats, we do also have walk in showers if this is preferred. If we're lucky enough to look after you again, please feel free to request a walk in shower opposed to a bath and we'll do our very best to arrange. I hope that you enjoyed the rest of your visit to Scotland. Kindest regards, Aimee

"Beautiful Hotel in a good riverside location"

3
13/08/2018

The hotel is one of the typical older style hotels in UK, so the rooms are simple and a little dated. BUT the staff are excellent and the rooms are very clean and tidy. Hence for the price the value is excellent. Good wifi, free onsite parking. The 'fitness centre' is very UK, so for foreign guests it is not what you will be used too. But for those from this part of the world the highly chlorinated pool etc is the norm. We had a comfortable one night stay as we began our NC500 journey.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, mdm1972! We are actually one of the oldest hotels in Inverness, dating back to 1890. We have a range of different style rooms and have more refurbishment plans in place for the end of the year for some of the bedrooms to help bring into line with the rest of the hotel. It's lovely to hear that the team made such a great impression. I hope that you enjoy the rest of your NC500 adventure. Kindest regards, Aimee

"Good hotel with a great location"

3
06/08/2018

We stayed 2 nights at this hotel last July. Inverness is a beautiful and small city. This hotel is located by the river, and from our window we could see the castle, it was amazing!!! The hotel is obviously old, and you can tell it just looking from outside. We got a family room, with a king bed and a rollaway bed. The room was big enough, old but clean and comfortable. The bathroom was too small, and the shower was ok. The sink was small and not very functional. The main problem we had at the hotel was that the weather was very sunny and hot, and there was no air conditioning in the room, only a fan, that didn't help much. And the heater in the bathroom was on, so it was even worse. We had breakfast at the hotel, and it was ok. Service was ok too. The price of the room was quite high, mainly because of the location, I think. Next time we go to Inverness, I think I would try another hotel. It is a good hotel, but the price was too high considering what we get.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
It is so great to hear that you enjoyed your two nights stay with us, Rstamada! The hotel was built in 1890 and was actually one of the first to have electricity in Inverness. I'm sorry that the fan didn't help with the hot weather that we experienced earlier in the year, air conditioning is something that we're looking into so hopefully in future this won't be a problem. I'm glad that you were pleased with breakfast and that the team made a good impression. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Beautiful hotel"

4
05/08/2018

Hotel is beautiful and the view is too. We were in the building next to the hotel on the top floor. But it had a view of the river which was lovely. It's a peaceful area with a view of the castle. The decor was lovely and we had everything we needed. I had to request a sewing kit from one of the house keepers, which she was more than happy to help with. The ladies as the front desk were lovely and smiley on arrival. Porter helped with our bags. The only down sides were the high speed Internet which we were told the rooms had was extremely poor, we ended up just switching off the WiFi. Also the rooms were an incredible temperature. They have a fan which we did use and opened both windows. But the hot air just swirled around the room getting no cooler. There isn't much they can do about that though so no point in complaining. Just be prepared. But other than that, I can't say we were disappointed. We ate out and didn't use the Resteraunt and breakfast facilities. So can't comment on them.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your well rounded review, Sheil27! It's fantastic to hear that you enjoyed so many aspects of your stay and that the team were able to make such a great impression.I'm sorry that you were experiencing WiFi connectivity issues during your stay, we'll always try our hardest to fix this for you. I do hope that we can welcome you back again. Kindest regards, Aimee

"Great Hotel and food service"

5
30/07/2018

We booked a train tour through the Highlands of Scotland that used this hotel as the base for daily excursions. Rooms were modern and very comfortable. Indoor pool. Meals were provided. Breakfast buffet with all the trimmings. Try the kippers, they were delicious. Evening meals were three or four course with large portions and well prepared. Staff was very helpful with making a collect back to the US.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fabulous review, Factinc! It's lovely to hear that you enjoyed your rail tour so much, and that we were able to add to your Highland experience. It's great that the team made such a good impression and that you were pleased with the food during your stay. I hope that you enjoyed your time in Scotland and that we are able to look after you again soon. Kindest regards, Aimee

"Perfect spot"

4
29/07/2018

Very nice hotel. Location is perfect, 5 minutes from the city centre. Recently renovated and well done. A little bit noisy, the Doors don t seem to have rubber noise demping. The Breakfast is poor, eggs overcooked, no fresh fruit salad refill, coffee really horrible from a machine, that for £15.- Employees there not really friendly. May be because it was too busy with tourgroups.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Kaatje1962, Thank you so much for taking the time to write your review. I'm delighted that you were pleased with the location and refurbishment. We're very proud of the new bar and lounge area. I'm very sorry that you were disappointed with the breakfast, I have let the head chef know and this will be looked into. I hope that we can welcome you back again soon. Kindest regards, Aimee

"False advertising "

1
28/07/2018

I choose this hotel because we were traveling and it was a very warm week in Scotland and I was looking for a hotel with an air conditioned room and their website said it was one of the amenities- we arrived and were taken to a separate building next to the main building and it wasn't large enough to open our suitcases in - when I asked about the A/C I was told it was in the hanging bag - a fan !!!!! When I went back to the front desk to complain I was told that the it was not false advertising because the BAR was air conditioned !!! I asked if I should sleep in the bar ??? No Apology - no reconciliation- there are other in the area much nicer for less money - give them a try !!!!

Aimee A, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Sir/Madam, I am really sorry that you have found something that says we have air conditioning in our rooms. This is not something that we have or as far as I know is in any literature about the rooms here at the hotel. I have spoken with the team and they did mention that they could not find it against the hotel when they were looking for you. If you can help me and let me know which site or area you saw this I will have it removed with immediate effect as this is not the impression we want to give. Please accept my apology and if possible contact the hotel directly so I can discuss further in person. Kindest Regards

"Mums 80th Birthday "

5
27/07/2018

I was with my mum and uncle Ali who are both disabled - staff were very attentive and caring. Such an amazing hotel - the staff were very attentive and understanding. The breakfasts were fantastic! Highly recommended and hopefully will be back.

Aimee A, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hiya, Such lovely comments and very much appreciated, I will make sure your feedback is passed on for everyone to see.

"Lovely hotel"

5
27/07/2018

This is a lovely hotel friendly staff and very nice the rooms are lovely with commfy beds and everything you need the pool aria lovely and so is the spar aria will be coming back and the food nice as well.. And the Porter very nice... Pluse they have a lovely bar and food....

Aimee A, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Adam, thank you for writing such lovely comments and we look forward to seeing you back soon!

"Excellent hotel and staff"

5
24/07/2018

From welcome to check out the staff are attentive, friendly and go out of their way to ensure everything is to your liking. The rooms in the main hotel are luxurious and the smaller rooms are also ideal for short stays or business trips. The internet can be temperamental at times depending on location of the room but im being picky. Food has always been good or excellent, never had a bad meal in over 70 nights stay. The leisure facilities and staff are excellent. Could have newer equipment with variance of machines but limited space is a factor. Limited car parking but again they do the best with space available. Always enjoy staying here, 10/10.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Wow, thank you so much for your amazing review, gerardh18! It's fantastic to hear that we're able to impress on each of your many stays and that the team are able to make such a great, lasting impression. Everyone will be so pleased to hear your compliments of the hotel and team. We look forward to looking after you again soon. Kindest regards, Aimee

"Tired looking "

3
24/07/2018

This could be a beautiful hotel however it seemed tired and dated when we stayed here. Our room was old and was in need of a refurbishment. With a bit of work this would an amazing hotel. It is in a lovely location for walking around Inverness and has a nice pool area. However it would need some work to be a 4 star hotel.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, LauraCahill90. I'm happy to hear that you enjoyed your time in Inverness and were pleased with the leisure facilities. We recently upgraded a lot of our bedrooms and you'll be glad to hear that we do have plans to upgrade more at the end of the year. I hope that we can welcome you back to show off the new rooms in the future. Kindest regards, Aimee

"Beautiful Hotel"

5
24/07/2018

Arrived at the Hotel, rooms were not ready as we were very early, they accommodated us by locking up our luggage and off we went exploring, such a beautiful place Inverness, we were there for 2 days, and very hot (25 degrees) not usually that hot, one of the warmer summers they were experiencing, extremely helpful and friendly staff.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, anneehlers56. I'm delighted that you were able to explore Inverness in one of the sunniest summers in history! It's great to hear that the team made such a good impression and help to make your stay extra special. I hope that we can welcome you back again soon. Kindest regards, Aimee

"What a sad disappointment!"

1
19/07/2018

Really not worth the prices. It was one of the most expensive hotels we booked during our 3 weeks trip across the UK (splurged because we were there on my birthday). We got our rooms in the adjoining block, three flights up (no elevator) and a brilliant view of a parking lot. Our friends got their's on the ground floor - so they couldn't even give us rooms together. The room was bare basic - with a tiny shower area. The spa was booked out for 3 days so we didn't get an appointment. The service at breakfast was extremely clinical - no smiles. The waitstaff were grumpy and overworked. It was my birthday on one of the days and they gave me a tiny stale cake from a grocery store, with a couple of waitresses singing happy birthday like they were forced to. Wouldn't recommend this hotel to anybody even if they paid us.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear dee_swam, Thank you so much for taking the time to write your review. I'm very sorry to hear that you were so disappointed with your stay and for the difference in allocated rooms. I have brought your feedback to the attention of the Reception Manager, and the Food and Beverage is also looking into customer service provided by the team at breakfast. I have sent you a private message so that hopefully we can talk more about your stay. I hope that you enjoyed your trip to the UK! Kindest regards, Aimee

"Poor service & requires an interior update"

2
18/07/2018

Had to wait 10 minutes for a drink, had to remind bar staff of my simple order despite no one else in the bar. Staff were chatting and joking amongst themselves, tables not cleared. Clear lack of managerial input or at least a manager who cares. Food came cold, had to send it back. Hotel could do with an update. Mens changing room is dilapidated and run down looking. Ridiculous money for what it is. Can't say I would go back in a hurry!

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear switcher33, Thank you for taking the time to write your review. I'm so sorry to hear of your poor experience during your stay. I have given your feedback to the Food and Beverage Manager who has taken this seriously and is taking it up with the team. We pride ourselves on providing a high level of customer service, and I can only apologise that wasn't the case. You'll be glad to hear that there are refurbishment plans for the Leisure Club in the future. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Nice hotel on the river"

4
14/07/2018

Old building but well maintained. Parking was free. Location is amazing walking distance from good restaurants. Weather was hot. The hotel is not air conditioned but a fan is enough to keep you comfortable. Breakfast was average. Staff were helpful and friendly. Overall a pleasant and enjoyable stay.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Aijaz, Thank you so much for taking the time to write your review. I'm delighted that you were pleased with so many aspects of your stay. We're very lucky to have such a wonderful location and team. I hope that you enjoyed your time in Inverness and that we can welcome you back again soon. Kindest regards, Aimee

"Quiet & relaxing"

4
10/07/2018

The hotel is a little tricky to find, but GPS solved that. It is very stylish and a quiet place. We stayed in a suite room in the garden building and had a great night's sleep. The breakfast was buffet style and good.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi JEO_1973, I'm delighted to hear that you enjoyed your trip to Inverness, however I think you may have reviewed the other Best Western in Inverness. The images appear to be of the Best Western Plus Lochardil House Hotel, Greame will be pleased to hear that you enjoyed your stay. Kindest regards, Aimee

"Fabulous view of Inverness Castle in the sunshine and the sparkling River Ness"

4
08/07/2018

We stayed at the front of the hotel, in Room 22 and from the wide, tall bay window we were afforded a stunning view of the sparkling blue River Ness in the sunshine, winding its way alongside the road, and the shining honey-coloured stonework of Inverness Castle, on the opposite bank. We think this must be one of their best rooms. The food, & bar were average, but the standard of service was outstanding. This is an old solid-looking Hotel, with one of the smallest lifts we've ever seen. It only seemed to take 2 people without luggage, but luckily there were helpful porters to carry the cases up to the room. At a local pub “The Gellions” just over the bridge, we found a brilliant real ale on handpump, called “Dark Island” by the Orkney Brewery, a genuine dark Orkadian Ale. The journey by rail to Inverness from Edinburgh took about 3 ½ hours and travelled through splendid wild scenery (that you just don't see in Norfolk!) - Mountains with snow-covered peaks (in late April!), and others swathed in pine forests. Plus, sheep & lambs and even a toy train made from whisky barrels at Aviemore station. Only a few yards from the Hotel was a good restaurant called the “Roc Pool”. Usually very expensive and difficult to get into without a reservation. It had an early evening offer (two courses for £21) for one hour only between 5.30 & 6.30pm. We pitched up at about 6pm and were the last ones to get in without a reservation, those who arrived later were told to come back at 9pm!

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for such a detailed review of Inverness! I'm delighted to hear that you enjoyed your time here so much and were able to enjoy some of the local attractions such as The Gellions (the oldest pub in Inverness). We're very lucky to have such a wonderful view of the river and castle, and even luckier to have such a fantastic team. It's great that they made such a good impression. Unfortunately as the building is Victorian we're unable to make any significant structural changes such as widening the lift shaft, however as mentioned our porters are always happy to help with luggage. I do hope that we can welcome you back again. Kindest regards, Aimee

"Great Location"

5
06/07/2018

This is a great hotel in a really good location. Would stay here again if in Inverness again. In the center of town. Old hotel lovingly restored. Modern bathrooms. Nice breakfast. Staff very friendly and helpful.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for the fantastic review, Bruce! I'm delighted that you enjoyed your stay and were left feeling so impressed with the hotel and team. I hope that you enjoyed your time in Inverness and that we can welcome you back again soon. Kindest regards, Aimee

"A great welcome"

5
05/07/2018

The Palace Hotel is situated right on the riverfront across from the centre of Inverness. We booked a family room. 2 doubles and a single. The room was great if a bit pricey but I've noticed that is the case in general in Inverness in the summer. The hotel has a nice bar and space to sit and enjoy the view. We didn't have dinner there bit the breakfast buffet was pretty good. We have left stuff in the room twice now and they have always found it and kept it aside for us. Look forward to going back!

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Alistair, Thank you so much for taking the time to write your fantastic review.I'm delighted that you enjoyed your stay and were pleased with the hotel and team. It's great that you've been reunited with your forgotten items! We look forward to welcoming you back again soon. Kindest regards, Aimee

"Very good hotel"

4
02/07/2018

I would recommend this hotel to anyone going to Inverness. Friendly, helpful and courteous desk staff, very nice public areas and an excellent location for walking to eveything. We had an amazing room with a view of the castle and the river.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Catherine! It's so lovely to hear such great feedback of both the hotel and team. Everyone will be so happy to hear your compliments. I hope that we can welcome you back again soon. Kindest regards, Aimee

"Thank goodness for Maciej"

3
01/07/2018

We should have learnt from last time that the standards and service would be terrible. The waitresses were disinterested, the food okay. However there was one diamond in our evening and that was Maciej! He was so attentive and helpful, and when our desserts arrived wrong he couldn't have been more helpful in replacing them. He also helped us with a wedding situation! Thank you for showing us true customer service and restoring our faith in the Palace Hotel.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear feemua, Thank you so much for giving us another chance and writing your review. It's fantastic to hear that Maciej was able to turn your experience around and restore your faith in us. He'll be so happy to hear that you were so please with his service. Kindest regards, Aimee

"Very good stay"

4
28/06/2018

We were not in the main hotel but in the building next door, we were pleasantly surprised by our room. It was a large nicely furnished bedroom and shower room. Large comfortable bed with nice furnishings with a view over the river to the castle. Had a drink and meal in the bar which was nice. Very nice staff and hotel was close to the shops bars and restaurants

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, Pamela18! I'm so happy that you enjoyed your stay and were happy with your bedroom in the newly refurbished 10 at the Palace. I'm glad that you were impressed with the team, and were able to enjoy a nice drink and food in the bar. I hope that we can welcome you back again soon. Kindest regards, Aimee

"Nice but overpriced "

3
24/06/2018

This is a nice hotel with great river views, however at £220 per night for a river view double, I reckon it's overpriced by c.£80-100. The staff in the restaurant are a mixed bag, one lady,Marlene, is very friendly, but her colleague at breakfast this morning looked aghast when I asked if we could have some more white toast! (I originally asked for white but got mixed). Good location with great views of the castle, and the room is nice, just not worth the money.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Flamingo1960, Thank you so much for taking the time to write your review. I'm glad to hear that you were pleased with our location, we're very lucky to have such a wonderful view. Marlene will be so happy to hear your compliments, though I'm sorry to hear about the issues regarding toast... I will let the Food and Beverage Manager know about this so that it can be looked into and used for future team training. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Great location!"

5
21/06/2018

This hotel is right on the River Ness. On the other side of the river is Inverness Castle. This is now a city government building. Great restaurants and shopping. A wonderful walking path along the river.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, galelhoff! I'm glad that you enjoyed your stay and were pleased with our location. I hope that we can welcome you back again soon. Kindest regards, Aimee

"Great location in close to the river near centre of Inverness but disappointing."

3
20/06/2018

My wife and I stayed at this hotel for 3 nights in May 2018 and we were disappointed. From the outside the hotel looks impressive and the foyer is quite capacious. The bedroom was adequate but the dining room was so crowded it reminded us of a boarding hostel. The food was average but we found the staff somewhat disengaged. The problem seems to be that the hotel was overcrowded with tours and consequently the service has suffered.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Ian. I'm sorry to hear that you were left feeling disappointed with your stay, especially in regards to the service that you experienced. We pride ourselves on providing a high level of customer service and I can only apologise that this wasn't the case during your stay. I will pass your feedback on to the Food and Beverage Manager to be looked into for training. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"A YES! location, food, rooms ( new building) and a pool"

5
20/06/2018

Excellent location right over the bridge down from Train station and on the River Ness. We were taken to the new building first floor towards the back and it was very clean with a tea/coffee pot, iron and everything you might need. A small room compared to some standards, but just perfect for us. I would recommend saying Hi to Marlene in the Breakfast room and James at front desk at night they were both very good at their jobs and friendly ( the rest of the staff just so, so,) We would love to come back and stay longer! Wonderful Breakfast and a charming Bar too,

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, Ddavis1212! I'm delighted that you enjoyed your stay. It's so great to hear such high compliments of the hotel, Marlene and James will be delighted to hear their special mentions. I do hope that we can look after you again soon. Kindest regards, Aimee

"Quiet rooms at night."

4
20/06/2018

Friendly and helpful staff. Food average but enjoyable. Busy at breakfast. Room was very clean and comfortable with modern bathroom and good towels. Great location for Inverness sight seeing. Hop on Hop off bus stop nearby.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you very much for taking the time to write your review! It's great to hear that you were so pleased with your stay, we're very lucky to have such a wonderful team. I hope that we can welcome you back again soon. Kindest regards, Aimee

"Wonderful facilities and location but dining staff was rude"

3
20/06/2018

First the positives: This is a clean facility in a wonderful, convenient location in Inverness. My children especially enjoyed that there was an indoor pool and the rooms were spacious and comfortable. The negatives: I would have given a 5 star review but for the astounding rudeness of the dining staff and particularly the chef. We stayed for three nights and came down for breakfast a full hour before the scheduled finish time for the offering of breakfast. Many dishes were already removed from the buffet. When I asked staff for croissants (there were not pastries at all left on the buffet), the chef himself came out of the kitchen to question why I would ask for the croissants. Tea was not available on the buffet (coffee) and staff would ignore requests for such. The dining staff was more concerned with cleaning off the buffet and turning the dining room over from breafast to lunch (despite an hour being supposedly left for the breakfast). I do not fault the wait staff in the dining room as I believe this is a management directive. We have travelled extensively in Europe and never have we experienced such rudeness as we received from the chef, in particular, in this hotel. Finally, our room was on Floor One, above the reception area. While this afforded for spectacular views, the smell from the dining room - especially the fish smell in the evenings - was overwhelming.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your review, Megan. It's great that you experienced so many positives during your stay, however I'm very sorry to hear that your breakfast experience was so negative. We pride ourselves on providing a high level of customer care, which this obviously is not. I can only apologise and will forward your comments on to the Food and Beverage Manager to be looked into. I'm also sorry to hear that you were affected by the smell from the dining room, we'd always prefer that you let us know while you're here so that we can try to fix this for you. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Busy hotel in a charming city!"

4
13/06/2018

This hotel was conveniently located but was accommodating groups and quite busy during our stay. The bar area was comfortable and the bar staff friendly and helpful. We stayed in a building next door to the main building, and since the weather was good during our stay, this was not a problem, but in inclement weather this could be an inconvenience since all the amenities are in the main building (pool, bar, restaurant, & gym). Our room was spacious and comfortable, but the WiFi was frustrating and intermittent and that was our constant complaint during our stay.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear movinon6, Thank you so much for taking the time to write your review. I'm delighted that you enjoyed your stay and found the bar area comfortable. We're very lucky to have such a fantastic team, they'll be delighted to hear your compliments. I'm sorry that you experienced constant WiFi connectivity issues during your stay, we will look into this and make sure that this is resolved. Kindest regards, Aimee

"Adequate Stay in the Perfect Location"

3
12/06/2018

This hotel is located right in the middle of everything to see in down town Inverness! The lobby and common areas have clearly been updated and look great. The rooms could use some attention, furniture was old and decor was dated. Don't buy into the breakfast option, we did not feel it was worth the extra money. It was not even close to the free breakfast most Best Westerns offer in the US. There are plenty of cafes nearby. If you can upgrade to a river view room, go for it! The front of the building looks right across the Ness River at the Inverness Castle.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Cl0ver22, Thank you so much for taking the time to write your review. I'm delighted that you were pleased with the location, we're so lucky to be in such a fantastic area. It's great to hear that you liked the newly refurbished bar and lounge area, we're so proud of the way it turned out. You'll be happy to hear that we do have plans to refurbish some rooms in the near future. I'm sorry that you were disappointed with the breakfast selection, we try to provide a large selection of both hot and cold options to suit all tastes. I hope that we can welcome you back on your next visit to Inverness. Kindest regards, Aimee

"a bit disappointing"

3
10/06/2018

We had 2 nights here. Our room was "out the back" in a small block of rooms completely separate from the main part of the hotel. The room was fine, although it was a bit noisy with people walking around upstairs. Check in was easy and off street parking was more than handy.

Aimee A, Rooms Division Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Pat, Thank you for passing on your feedback, it is very much appreciated. We do try our hardest to give all our guests the best experience and unfortunately sometimes we don't quite get it right. I hope that this will not put you off trying us again, and if you do decide to come back please do not hesitate to contact me personally and I will help arrange your accommodation. Kind Regards Sarah

"Central, spacious, clean & quiet"

4
10/06/2018

This hotel is situated right on the River Ness. It is close to all attractions. My room was spacious & clean. The staff were all pleasant & helpful. Breakfast was good. Don't order the salmon for dinner as it was dry as leather but they were apologetic about it. I would stay there again.

Aimee A, Rooms Division Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Maria, Thank for your feedback and lovely comments they are very much appreciated. I can only apologise for the salmon, it is one of my favourites so understand your disappointment if it was dry. I hope you will visit us again and if I was to recommend as dish, I would try the sea bass, delicious! Kind Regards Sarah

"A very good hotel"

5
09/06/2018

We checked into this hotel and were delighted by our room. Our bedroom was spacious, especially by UK standards. The bathroom was well equipped. The bed comfortable. There was also a couch, table and chairs. Our view was incredible, looking out onto Inverness Castle. The restaurant at this hotel is excellent. The breakfasts were great. It has an elevator. The only downside to the hotel is that it is very popular and the breakfast room was busy when there were tour groups. Also, in the heat of the summer I would suspect this hotel could be warm as there is no air-conditioning. But Inverness evenings are always cool.

Aimee A, Rooms Division Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Keith, Thank you for taking the time to write and thank you for such an excellent description of the hotel and what we have to offer. We hope that you will visit us again, Kind Regards Sarah

"Hotel or Bus Stop?"

1
05/06/2018

Pros: Location Cons: just too many -Our room was over the entry to the hotel. Each day, there would be a new bus (sometimes 2) in front. The busses were given the whole "drop off" space in front of the hotel to the exclusion of the other guests who may need to unload their cars. Along with the busses came hoards of touring retirees who would occupy the restaurant for each evening's dinner. Thus if you wanted to eat in, you needed to go to the bar area (which was decent in appearance), however the service is painfully slow. The food and drink would be the next reason to avoid dining here. the quaility of the food was sub-par, and the bartender mixed two drinks incorrectly compared to how ordered. -The beautiful river view came at the cost of the noise. On the streets, apparently motorcycles and cars seem to enjoy revving their engines between 10 pm and midnight. Guests like to linger, perhaps for a long cigarette break, at the front door of the hotel, and the windows are so thin, their conversation and commotion come right through into the room. We solved this by running the table fan at night. -One night, one of our group had terrible nights sweats and needed the sheets changed. He pulled the sheets, including the bottom sheet, down off the bed and he removed the pillowcases. This wasn't enough of an indication, as the maid re-made the bed with the same sheets. It was even damp when we returned from being out. Fortunately, the laundry closet was ajar, and I took some fresh sheets to make the bed myself. The housekeeping manager happened to be coming through and explained that the sheets are only changed every three days, and we should have written a note. The only problem with that is that this happened after three nights of sleep, and the sheets hadn't been changed to that point. -Now for the best part. The bathroom. Upon arrival, the room in which my husband and I were staying had a toilet which didn't flush. It was 8pm at our arrival, and after a six hour drive, we really needed a bathroom. Fortunately, we were travelling as a four-some, so we used the bathroom in the next room. We reported this to the front desk by 8:30. Someone came in and made the toilet flush once, but the next morning it again didn't work. I went to the front desk again, and was made to feel that I should apologize for bothering them with this. A manager came up either the night we got in or I think it was the next morning to verify that we had a problem and assure us it would be fixed. We stopped in the room for a bit around lunch, and it wasn't touched. Back to the front desk. This time the clerk was very frustrated with me and told me that a contractor was called and they had no control over his arrival. We got back to our room around 3-4pm on this second day to find the plumber having the entire fixture taken apart including the facade under the sink. He explained that the problem was extensive enough that a lot of internal and behind-the-wall pieces needed to be replaced. It was quite evident that this toilet had not been working correctly for some time. So, 20 hours later, we finally had a commode. Had we not had a second room with our group, I really don't know what we would have done. There was no apology for the ordeal. The manager never followed up. -Two smaller items, the towel warming rack did not have a knob to turn it off. A bell hop verified this but did nothing to fix it. The radiator knob wouldn't turn the heat up. The only way I can be absolute about these is that I checked how they worked in our neighboring room. Just avoid this place. For what we paid, it was nowhere near worth it. It wouldn't have been worth it if we even paid half of the cost.

Aimee A, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear KayJay317 We are definitely a Hotel and a very popular one at that. Do we get things wrong? Yes we do but we will always do our best to fix or make things right and of course we try and ensure we make a guests stay perfect first time, every time. We are very lucky that we have people visiting the Hotel from all over the world and they arrive by plane, train, coach, car, bicycle, foot and motorbike. When the Hotel was built back in the 1800's I am sure they arrived by horse as well, but not these days. We have the coach drop off at the front of the hotel which is utilised as you have described and we have a car park at the side of the Hotel with an entrance there as well. We even have space for electric cars and offer to charge our guests cars for free. We are certainly not ageist here at the hotel and we like to look after all our guests no matter what age they are or how they arrive at the hotel. I have noticed with some of the organised coach parties this year that there is a real mix with guests arriving from as far afield as America and Australia and there is a real spread in the age of these guests. I would estimate that half are likely to be retired and the rest have decided to take the stress out of their holiday and have decided to go on these combined rail and coach holidays to be chauffeur driven if you like, to all these superb locations that have been so prominently displayed internationally on our televisions. These people have the right to eat and sometimes restaurants just get full. We are lucky we have such a nice brasserie to utilise if guests do not want to wait for tables to become available in the main restaurant. You did not register as Kayjay 317 at the Hotel so I am not sure what you had to eat or what you had to drink. I would hope that you mentioned it to the staff at the time and they fixed whatever drink it was you were not happy with. One guest recently ordered some cocktails and although they were mixed correctly they decided they did not like them. They chose something else and we did not charge the guest for the drinks they did not like. That's the kind of hotel we are. Three of my colleagues have recently been on a level 2 mix-ology course which they completed with excellent pass marks. They have been training the other team members over the last few months as well so they are all pretty good. Something I have found out from my colleagues is that some drinks take longer to prepare when made properly. eg There is a cocktail called, "the Old fashioned" which takes 9 minutes to mix correctly. Since we had our bar and brasserie modernised in January we have had to double our staffing in this area because of the improved choice and complexity that comes with the new menu options. I am glad the toilet was fixed and on the same day it was recognised that there was an issue. We are a busy hotel and things break through wear and tear and things get damaged more often than not by accident. Last week for example we had two incidents of guests falling asleep and overflowing their baths. Fortunately both were above the lobby so were detected quickly and we were able to minimise the damage. Guests get upset by these kind of mistakes and its our job to make them feel at ease. We don't shout, scream or charge guests for the damage. We don't even write about it on forums. Things break and we fix it. If we can't fix it, we get companies in that we have good relationships with and who have the necessary qualifications and experience to fix it for us, just as we did in your case. If we had known there was a major issue, we would definitely have moved you rooms. I also believe the manager on duty spoke with the plumber about the fix so was aware it had been done. I am very sorry that your experience with us was not to your liking as it was certainly not our intention for you to leave unhappy. Thank you for taking the time to provide feedback and hopefully if you are back in the area again, you might stop by and give us another opportunity to impress you. Kind Regards Aimee

"Suitable for midgets with large wallets and a fetish for blood."

2
28/05/2018

Stayed for two nights, both last minute work stops. Both booked through a third party app. Paid £160 for one night in a tiny single bed room. So small there wasn't room for a chair, and spent the evening doing work at the desk whilst sat on the bed. Second night, was a little better to begin with... Again £160 but for a small double room in the annex. Even though the annex rooms suffer from fundamental issues - none of the doors fit from floor to ceiling and bleed light and noise throughout the night - there was a bigger issue... Got into bed, to flip the pillow and see a streak of blood... Look a little further - blood stains down the bed. Not like there'd been a murder, don't get me wrong, but dripped blood none the less. I rang reception. "OK, come to reception and we'll get yo another room." So, at 11pm at night, I packed and dressed, and went to reception. "I'm the guy with the bloody bed" The reply "OK. Here's a key for another room." "So... is that it ? There's blood in the bed." Receptionist finishes with "I know. We spoke on the phone." Not in the mood to debate with a rather curt receptionist, went to the new room. Slightly bigger, still leaking light in from the door cracks accompanied by some american tourists standing outside talking and tapping keys together for five minutes. Internet was terrible. Speed poor, upload speed barely there, ended up using a tethered 4g connection instead. Pool was decent for a hotel pool, staff there friendly. Unsure about sauna and steam room, as I went within an hour of opening and both were about as warm as a car interior on an April day, Breakfast was fine. Good range of cooked options, but poor selection of anything continental. Ask for toast and you get half a slice of bread, which seems a bit cheap. First time in Inverness in a while, as when around I usually stay in Nairn. Won't be back here. £160 a night is quite steep for what you get. There's a lot better for cheaper all around.

Aimee A, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Average Joe Thank you for taking the time to publish feedback about your stay. I am very sorry indeed that a few aspects of your stay were not up to the usual high standards we like to maintain here at the hotel and we will do our best to improve and avoid these happening again. If you can contact me direct at the hotel the next time you are in the area I would appreciate an opportunity to show that we can look after you a lot better. Kind Regards

"Amazing Inverness"

5
28/05/2018

After a tiring but good walk in the park, me and my family wanted to eat in a good place. We asked around and people recommended to try Palace Hotel. We are lucky enough to know and try this place. Not only is the place cozy but the food is impeccable. I ordered grilled sea bass served with sauteed spinach, potato and chorizo (as seen in the picture)and it is the best sea bass I tried. The pesto sauce is a wow in addition. My brother and his wife had steak and salmon which they loved. The chef named Ferol even exerted effort to come out the kitchen just to make sure we were enjoying the food he made us. We were surely satisfied with all the food served. Till our next food heaven!

Aimee A, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Mikah Ferol would like to pass on his personal thanks for the very kind words you have written. He is delighted that you enjoyed your meal so much and looks forward to your returning. Thank you very much for taking the time to post a review. Kind Regards

"A holiday spoilt by accident"

4
27/05/2018

We chose the Palace because of past visits and particularly it's excellent river views and swimming pool. We got the river views but because of my accident, I was unable to use the swimming pool! No fault of the Hotel who went out of their way to help.

Aimee A, Revenue Management at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for your comments and we are sorry to hear that you were not able to use the hotels facilities on this occasion due to your accident. We hope to see you again! Regards Aimee

"Best hotel in inverness"

5
23/05/2018

The best hotel in Inverness. It's overlooking the Ness river and opposite to the castle. The people here are extremely courteous and very helpful. The location is simply out of the world. The price of food is also quite reasonable considering the standard of the hotel.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic feedback, Amitava! I'm delighted that you enjoyed your stay and were impressed with the team and location. We're very lucky to be in such an amazing place. I'm also glad to hear that you enjoyed the food. I do hope that we can welcome you back again soon. Kindest regards, Aimee

"A beautiful view of river and castle!"

5
15/05/2018

I loved staying here TWICE! The food is really good and the staff are efficient and helpful. The spa is very nice and the atmosphere is restful and calming. The high tea is spectacular SO MUCH FOOD! We had a seagull visit us at our window and help us eat the leftovers of our tea we named it Ness! I love Inverness and would move here if I could! We met our tour group here(airport) and had found that some of the others had stayed here too! We all toured the Hebrides. A GLORIOUS and MAGICAL journey!

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic feedback, Christine! I'm so pleased that you enjoyed your stay, it's great to hear the hotel and team being so highly complimented. I'm glad that you were able to relax in the spa and indulge in a high tea (I'm sure Ness was glad too! hehe). I hope that we can welcome you back again soon. Kindest regards, Aimee

"EXPENSIVE SMALL ROOM"

3
14/05/2018

For the price the room could be bigger situation perfect along the ness river and view on the castle shops and restaurants not far away breakfast perfect price a little too big 206€ for one night is too much

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Istakafen, Thank you so much for taking the time to write your review. I'm sorry that you were left feeling disappointed with your bedroom, we'll always try our hardest to find one that is more suitable for you in this case. I'm sorry that we couldn't do this for you this time. I'm glad to hear that you enjoyed the breakfast and location of the hotel, we're very lucky to be in such a lovely place. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Not as expected"

3
09/05/2018

Two issues here. Firstly when I booked online I expected to be in the hotel...what I did not expect on arrival was that the room was in another building on the other side of the car park. When I paid what I believe was strong money, for a two night stay, i at least expected the spa, gym, pool restaurant and eating areas would be in the same building.... I did not expect I would have to wear my coat to go downstairs to use the facilities. At no point on the website did it mention I would be in the annex! ..... My second issue, my room number was 510 in the annex. Hope you do not stay here. It was on the first floor and every time a toilet was flushed or tap run, the noise of running water was incredible! As expected in a hotel, this went on to late at night, through to those coming in from a night out and the a short respite until mourning washes!! After complaining we were transferred into a room in the main building and the second night was far better. The hotel itself is lovely with friendly staff and nice spa/pool facilities. Should I book here again, I would want to speak to reception to ensure it is in the main building. Common sense should dictate that the annex rooms are cheaper, but in fact it was £40 more? Be aware of this hidden isdure if booking online. Otherwise this I'd a nice hotel and well situated.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Fhenderson8, Thank you so much for taking the time to write your reviews. I'm very sorry to hear that you were disappointed with your original room but glad that the team were able to find you one that you were happier with. It's great that you liked the hotel and found the team friendly and would stay again. Our listing on booking.com does include in the main text that your room could be located in either Victorian property or the garden cottage, I'm sorry that this wasn't more clear. If you're booking with us again please let us know that you'd prefer to be in the main building and we'll do our very best to ensure this for you. I hope that you enjoyed your time in Inverness and can welcome you back again soon. Kindest regards, Aimee

"Well run, comfortable and attractive hotel"

5
06/05/2018

My wife, 10 year old son and I stayed here for 3 nights in April 2018. We chose this hotel as a base while we explored the surrounding Highland areas (including Loch Ness). When we checked in, we were greeted with two of our favourite words: "room upgrade"! We were given a beautiful river view room, which was a huge room with 2 double beds and all the conveniences you could want! The hotel restaurant was excellent, the and food and service was fantastic. My wife has coeliac disease and they had no problem accommodating her dietary requirements. The hotel is in a great location, right in the centre of town, and they provide onsite car parking (or valet parking if the car park is full). They also have a huge indoor pool if you're inclined to go swimming. We found this hotel a very comfortable place to stay. The staff were all very friendly and professional, and the quality of the accommodation is excellent. I would not hesitate to recommend the Palace Hotel and Spa if you are looking to stay in Inverness.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely feedback, NDAB! I'm so happy that you and your family enjoyed your stay . It's great to hear that you enjoyed the food from the restaurant and breakfast and were impressed with the team. We're very lucky to be in such a wonderful location. I'm glad that you enjoyed your time in Inverness and hope that we can welcome you back on your next visit. Kindest regards, Aimee

"Two Night Break"

5
06/05/2018

Lovely hotel with fantastic views of the river. We paid a bit extra for a river view but was def worth it. The room was lavish! Gorgeous decor and plenty room to move about. Def 10 out of 10 for the room! We then visited the swimming pool/spa which again was nice especially when included in the price of ur stay. Breakfast was lovely. A nice dining room with a good selection of self service delicacies to try! Will definitely visit this hotel if the price is right!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Bella186487, Thank you so much for your fantastic feedback. I'm delighted to hear that you were so pleased with your River View room and leisure facilities. I hope that we can welcome you back on your next visit to Inverness. Kindest regards, Aimee

"Mrs E"

1
06/05/2018

Expensive, uncomfortable beds, noisy. They should be embarrassed by the breakfast they serve people, wouldn't feed it to my pets. The non Scottish staff are non friendly and unhelpful. We paid over £270 for the night and would be happily pay this for excellent accommodation which this definitely is not.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Erika, Thank you so much for taking the time to write your review. I'm so sorry to hear that you were left feeling so disappointed with your stay. I have passed your feedback on to the Head Chef and Management to be looked into. It's very disappointing to hear that you found the team unfriendly and unhelpful and I can only apologise for this. I'm sorry that you were unhappy with your room, we always prefer that you let us know while you're here so that we can try to resolve this in person for you. I do hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Wonderful Experience "

5
05/05/2018

The Best Western Palace Inverness is meticulous and clean. The service and staff is top notch. Rooms, Pool and spa meticulous. The restaurant was delicious with many choices, all prepared fresh. Hotel is within walking distance to all. We had a river view room. I highly recommend this hotel and hope to be back for longer next time. Thank you again for a wonderful stay. Cathleen Lawlor

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Cathleen! I'm so happy that you enjoyed your stay. It's lovely to hear the hotel and team being complimented so highly. We're very lucky to be in such a wonderful location. I do hope that we can welcome you back soon. Kindest regards, Aimee

"Very nice hotel"

5
03/05/2018

We love it. Nice to live in the middle of the town. Dthe beautiful river Ness and the fine old houses. We loved Our holydas in Inverness. All People must have a Nice day in Best Western Inverness Palace Hotel and Spa.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, solveign2018! I'm so happy to hear that you enjoyed your holiday in Inverness and were pleased with the hotel. We're very lucky to be in such a wonderful location. I hope that we can welcome you back soon. Kindest regards, Aimee

"Terrific room, amazing view "

5
01/05/2018

I arrived in Inverness around 9 PM and checked into the hotel just wanting to sleep. When I walked into the room, I was astonished to see that I had a separate sitting area with a bay window looking directly into Inverness Castle! What a treat! The room was beautifully decorated and very comfortable, and the shower was terrific. I arrived after the room service cut-off time, but the kitchen was still open and I had a delicious meal. The only downside to report is that my room was right over the bar, where live music was being played. The sound was loud enough that I could easily understand song lyrics. However, the music ended by 10 PM, and it actually made a very nice backdrop for my dinner with a castle view. Terrific stay!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for your fantastic feedback and images, JAdrianne! I'm so happy that you enjoyed your stay and were pleased with your room. I'm sorry that you were disturbed from noise below, however I'm glad that you enjoyed the evening entertainment. It's great to hear that you enjoyed your meal. I hope that we can look after you again soon. Kindest regards, Aimee Adamson

"OK room with great views"

5
30/04/2018

Was in Inverness for work. Room was functional and hotel in general good. I had booked a single room so size no issue. I have stayed next door in Columba, and Best Western much more up to date and with better facilities. Thank you. Will return.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your great review, Vinestock! I'm delighted that you enjoyed your stay and were pleased with the facilities. We look forward to welcoming you back again soon. Kindest regards, Aimee

"Disappointing "

2
29/04/2018

We had two nights at this hotel in a small room at the back. Though the bed was comfortable it was rather small. Had problems keeping the shower doors closed whilst I was taking a shower, ended up with either one hand keeping them closed, or a wet floor.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Ellen, I'm very sorry to read that you were left feeling disappointed with your bedroom. We'd always prefer that you let us know you're unhappy while you're here so that we can try our best to resolve this for you during your stay. I'm sorry that we couldn't fix this issue for you. I have messaged you directly to find out which room you were in so that I can let maintenance know about the shower door. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Great location and comfortable rest"

5
23/04/2018

This was a great place to see Inverness from a walkers perspective. Everything we wanted to see could be easily walked to from here. The room was comfortable and clean and quite quiet. The hotel staff were accommodating and the breakfast in the morning was great!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, lovetime2vacation! It's great to hear that you were able to see everything that you wanted to see and that you found the hotel comfortable. I'm delighted that you were pleased with the breakfast selection and were pleased with the team. I hope that we can welcome you back on your next visit to Inverness. Kindest regards, Aimee

"Not up to usual BW Standard "

2
22/04/2018

This is a so called 3 star hotel. We were here for 2 nights in a pokey room, with a standard double bed, shower door that opened on it's own. The reception area is very modern, making you think that everything is good, bar is clean and has reasonable selection of drinks. The restaurant is well appointed and good food. Going back to the room, no air conditioning ( well there was it's called open the window) . I'm sorry to say we will not be back

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to review your stay, 19phil50. I'm sorry that you were left feeling so disappointed with your bedroom and size of bed. I'm also sorry to hear that you found it a little to warm over your stay, we do also provide fans from receptiont try and help. I have let the Head of Housekeeping and Maintenance know of the shower door problem that you experienced, thank you for making us aware. I'm pleased that you liked the bar/lobby area and were impressed with the selection of food on offer. I hope that you enjoyed the rest of your Rail Tour and your time in Inverness. Kindest regards, Aimee

"Business visit"

4
22/04/2018

Lovely hotel facing Inverness castle and the river,clean and fairly modern . Very good and attentive staff.only had breakfast but was very good.the hotel is within ten minute walk from railway station,it's also very central for all amenities. Stayed for a week on business

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for your great feedback, George. I'm glad that you enjoyed your stay and were impressed with the team. We're very lucky to be in such a great location. I hope that we can look after you again soon. Kindest regards, Aimee

"Good place in Inverness "

5
21/04/2018

Very good location of the hotel near the city center. We arrived and got upgraded to a room with a view of the castle. Rooms are very spacious, clean, gigantic bed and good bathroom. One of my favorite of our ten days road trip. Great welcome, good attention from the staff. We hanged out at the bar before heading to diner and it was really super comfy. I would recommend to stay here when you go through Inverness (where this isn't that much to do) There is a huge swimming pool as well but we didn't have the time to try it out.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, mckay_gunn. It's so great to hear that you enjoyed your stay so much and were pleased with your bedroom! We're very lucky to have such a friendly, helpful team, they'll be happy to hear your compliments. I hope that we can welcome you back again on your next visit to Inverness. Kindest regards, Aimee

"Great Location and helpful staff"

4
19/04/2018

We stayed at this hotel as part of a group - The location was excellent and our room was large, and had a newly fitted bathroom. The ground floor lounge and baralso newly renovated were very good.. Service in restaurant erratic due to volume of groups when we stayed which needs attention.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear jdepsom, Thank you so much for taking the time to write your review. It's great to hear that you enjoyed your stay and were impressed with the team. I'm glad that you liked the new bar and lounge areas, we're very proud of the way they turned out. I have passed your comments regarding restaurant service to the Food and Beverage manager to be looked into. I hope that we can welcome you back again soon. Kindest regards, Aimee

"Excellent week in Inverness"

5
19/04/2018

We just spent a very pleasant week in this hotel. The staff at this hotel are excellent, in reception, in the restaurant and cleaning the rooms. We found the whole hotel is extremely clean. In the bedroom, my wife and i both found the mattress very hard, (i accept though it is hard to cater for all. maybe the hotel could have some softer mattress tops for people like me. we purchased one ourselves and it made a big difference), the room was very clean and the shower / bath was very good. internet worked very well in the room. the breakfast was excellent, and with vegetarian options, i was very happy! the pool is a real bonus. the hotel is placed in a brilliant position, near the train station, near the theatre and high street. and it is so nice to walk by the river after eating in the hotel restaurant! a big thank you to the staff of the palace hotel, they really made a big positive difference to our stay.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for your fantastic feedback, Jon! It's so lovely to hear that you were so happy with your stay and that the staff were able to have such a positive impact. We're very lucky to be in such a wonderful area and have such friendly, helpful team. It's great that you enjoyed the breakfast selection and were able to make use of the pool and spa facilities. I do hope that we can welcome you back on your next visit to Inverness. Kindest regards, Aimee

"Watch out for the old rooms - truly disappointing"

2
18/04/2018

Walking into the lobby, everything looked new and fresh. Our rooms on the second floor however, were old and tired. The electric fan in the closet should have been a clue that these old rooms get hot and stuffy...no temperature controls at all. The bathroom looked relatively new, providing a sharp contrast to the shabby state of the rest of the hotel room. Do yourselves a favor before booking (which we failed to do), look at all of the pictures on TripAdvisor to see that some rooms are clearly old and need to be refurbished. Positive reviews are clearly of new rooms and look great in the photos. At roughly $175/nt, I expected a decent room and that was clearly not the case. We dreaded going back to the hotel at the end of each day, and could not wait to check out. Staff were courteous and pleasant; rooms we stayed in were a complete disappointment.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear CTpeeps, Thank you so much for taking the time to write your review. I'm sorry to hear that you were left feeling so disappointed with your bedroom. In the event that you're unhappy we'll always try our very hardest to find a room that is more suitable, I'm sorry that we were unable to do this for you during your stay. You'll be happy to hear that we have plans to refurbish a selection of rooms by the end of the year. I'm glad that you liked the decor of the new bar and lounge areas along with the bathroom within your bedroom. I'm also pleased to hear that you were impressed with the team. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Awful...simply awful"

2
17/04/2018

The photos make this place look much nicer that it actually is. To be fair, the ground floor reception area, bar and restaurant have recently been refurbished but they have not quite made it to the bedrooms. Ours (three double rooms in the back of the hotel, past the swimming pool) were dark, hot, noisy and sorely in need of rehab. Poor and basic accommodations that you do not see based on the website descriptions and photos. Felt like we were cheated. Absolutely do not recommend.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear ms06880, Thank you so much for taking the time to write your review. I'm very sorry to hear that you and your group were left feeling so disappointed with your bedrooms. We'll always try our hardest to find rooms that are more suitable in the event that you're unhappy, I can only apologise that we couldn't do this for you during your stay. You'll be glad to hear that there are refurbishment plans for the bed rooms in place. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Should be 4star "

5
17/04/2018

Lovely hotel. The location is perfect - really picturesque opposite the castle by the river. The receptionists were really welcoming and friendly and we were given room 5 - which is a lovely room overlooking the castle. Everything was spotless and newly painted . We were so pleased with everything and would highly recommend this Hotel .

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review. It's great to hear that you were so pleased with your stay and that you felt welcomed by the team. I hope that we can look after you again soon, Julie! Kindest regards, Aimee

"Fabulous hotel, amazing staff"

5
12/04/2018

Just stayed 2 nights at this beautiful hotel! Had a complementary upgrade on arrival to a fabulous room on the top floor of their extension building, with a perfect view of the castle and river. From the minute we pulled into the carpark- where valet helpfully sorted out our space, to the welcoming staff on reception, the lovely , friendly housekeeping staff and the cheerful, hardworking staff in the breakfast room and bar they were all incredible! People in the hoslitality industry loving their work is so wonderful to see! We wouldnt stay anywhere else in Inverness again! And next time we will uae the spa which looked gorgeous - we just couldnt fit it all in! Would have given it 10 stars if we could!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely feedback, Eileen! It's fantastic to hear the hotel and team being complimented to highly. I'm delighted that you had such an enjoyable stay and that the team were able to have such a positive impact. I do hope that we can see you again soon. Kindest regards, Aimee

"Good city location"

4
12/04/2018

Standard Best Western type hotel with pool and gym. Slow tiny lift. Valet parking as car park quite small. Rooms OK. reception area nicely decorated, other areas a bit dated. Brown fur throw on bed, shower no bath. Pool busy and watching those muscle bound sorts weighlifting or pounding away in the gym through the glass window poolside was not very relaxing. Handy for castle and town centre. Some staff pretty gormless, others very nice and helpful. Housekeeping were very messy you had to fight your way with luggage around piles of their stuff in the corridors and right outside the lift doors. Buffet style breakfast.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Miss_Adventure09, Thank you so much for taking the time to write your review. It's great to hear that you were able to take advantage of the valet parking and leisure club facilities. Though I'm sorry that you didn't feel comfortable with being able to see inside the gym from the pool area. I'm sorry that you would've preferred a bath in your room opposed to a shower, we'll always try our hardest to meet these requests. The throw on the bed is faux, not real fur and is great for keeping cosy. I'm pleased to hear that you were pleased with the location, we're very lucky! I'm glad that you found members of the team very nice and helpful. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Trip to Inverness"

5
09/04/2018

Really comfortable and relaxing stay. Staff were all very helpful and there was plenty of parking available. We did not have time to make full use of all of the resources but all seemed well maintained.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear F7207NKalexiss, Thank you so much for your great review. I'm delighted that you had a relaxing stay and found the team helpful. I hope that we can welcome you back on your next visit to Inverness. Kindest regards, Aimee

"Wonderful experience"

5
08/04/2018

This is a beautiful facility in a historic bit of architecture. It overlooks the river Ness and the old Inverness castle (now government buildings). It is a stones throw from the tourist district and a pleasant river walk to other scenic sites. There is sufficient free parking and the staff are very helpful and friendly. Day trips to Culloden and Tinotin are a breeze. I feel a bit guilty because I found this property highly rated on TripAdvisor so I am just reiterating that information. You won't be disappointed.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for the fantastic feedback Jewel029! I'm delighted that you had a great stay, we're very lucky with our great location. I'm glad that you enjoyed your time in Inverness and I hope that we can look after you again soon. Kindest regards, Aimee

"Wonderful tea and cake!"

5
01/04/2018

Stopped by for a cuppa and was pleasantly surprised by the new refit of the bar and restaurant. We had a pot of tea for 2 and some delicious cheesecake and a scone. Couldn't have asked for better service. All the staff so friendly and all our needs catered for. Will be returning for lunch soon.So relaxing and wonderful views out onto the river Ness and the Castle.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for the wonderful review MissPicky_12! I'm delighted that you liked the new bar area and were pleased with the service. We look forward to welcoming you back for lunch. Kindest regards, Aimee

"Clean and new with great staff"

4
01/04/2018

The hotel is conveniently located for walks throughout the city and is a short walk from the train station. Check-in is quick and painless, and the lobby has recently been finished to a high and tasteful standard. The food in the restaurant and the bar was fresh and delicious. The room was pretty clean (pretty clean). The bathroom could benefit from washcloths. Overall, the hotel is pretty good value for money if you need a nice place to stay in Inverness.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear rksdf, Thank you so much for taking the time to write your review. I'm delighted that you enjoyed so many aspects of your stay and hope that we can welcome you back on your next visit to Inverness. Kindest regards, Aimee

"Best Western hotel proved a joy"

5
28/03/2018

The hotel is situated right at the side of the river ness and if you are lucky enough to have a room looking out to it then you won't be disappointed, the hotel looks right out to Inverness Castle which sits on a cliff overlooking the River Ness, The red sandstone structure which can be clearly seen was built in 1836 by architect William Burn. It is built on the site of an 11th-century defensive structure. The hotel is just a short walk from the main nightlife and the bar /lounge has just been done up to a good specification and the breakfast was excellent, the spa facillities are very good.Overall a VERY good hotel.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for the brilliant (and educational) review William! I'm delighted to hear that you enjoyed your stay and were able to take advantage of the Spa Facilities. I hope that you enjoyed your time in Inverness and that we can look after you again on your next visit. Kindest regards, Aimee

"Terrific hotel"

5
26/03/2018

Stayed here with family and friends over two nights. Parking was a breeze as they offer free valet parking. The foyer and bar area are stunning, the rooms large and extremely comfortable. Huge, memory foam beds are very comfortable with no squeaks. Staff were extremely friendly and helpful, in particular Kayleigh in the bar area and Marianne at breakfast. We had dinner, which was delicious, as was breakfast. Some of us were visiting Inverness for the first time, but, to be honest, the hotel foyer and bar area were so pleasant to be in, we spent more time there than anticipated. Would heartily recommend!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for the fantastic review arranem! I'm delighted to hear that you all enjoyed your stay and were impressed with the team, they'll be delighted to hear their special mentions. It's great to hear such high praise and hope that we can welcome you back again soon. Kindest regards, Aimee

"Functional, even if not perfect"

3
24/03/2018

The disabled access is locked "for security reasons" at 9pm with NO method of gaining access other than to throw myself from my wheelchair & crawl / haul myself up the access staircase ( at least it was dry & they had the red carpet out ) Had they given this information PRIOR to Checking in, arrangements could have been made - sadly that information is only in the "welcome pack" in the room. Yes the hotel does have a lift but it's barely large enough to take a standard sized wheelchair ( had to remove footrests & align wheels in order for the door to close ) Yes the room was wheelchair accessible even if a little tight. Access to the en-suite was not as easy ( I could have done it but didn't want to scrape the paintwork ) Luckily the facilities were just inside the door & I could mobilise to use. An excellent low level shower. Tea / Coffee making requires the desktop lamp to be unplugged ( same with using the hairdryer ) as all the electric sockets are hidden behind a 42" TV Breakfast is a buffet, not ideal for someone with one hand so I opted to have it delivered to my room instead. It arrived 20 minutes late and a little tepid which was a pity since the quality of the ingredients was very good ( cold food is not going to stop me since I need food in my stomach before taking some of my meds ) If it's the same quality in the buffet, I'd have no hesitation in recommending ... but as I never experienced it, I'll hold back. A comfortable bed & a good night's sleep in a reasonable room so I can't condemn it bout of hand ..... but it does need a few improvements before I'd give it any more than a three

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Wheelie2017, Thank you so much for taking the time to write your comprehensive reviews, and for providing some great ideas on how we can improve on the experience for guests who use wheelchairs. I'm sorry to hear of the difficulties that you faced and wish that we could have found you a more appropriate room for you during your stay. I'm also sorry that you felt that you had to have breakfast delivered to your room as it's buffet style. We would have been happy to help make the dining experience as easy as possible if you'd have preferred to of eaten in the dining room. I'm glad that you found the breakfast good quality and I can only apologise for the wait that you experienced to receive it. Thanks again for your feedback and I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Always comfortable and relaxing"

5
24/03/2018

We always enjoy staying at the Palace. The Staff are friendly and pleasant, cannot help you enough. Good food and quick service. Easy walking distance to the town centre for shopping. Short distance to walk to Eden Court Theatre, saves taking the car.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear monicamaclean, Thank you so much for taking the time to write your review. It's great to hear such high praise of the hotel and team, we're thrilled that you enjoy staying with us. I hope that we can welcome you back again soon. Kindest regards, Aimee

"Very poor"

1
21/03/2018

I was in the hotel for a hen night and for the price of the food the menu was shocking!! Steak pie on a hen night?!?!? There was fruit salad as a starter and a dessert. At best it was a £12.95 budget menu at best! The service wasn't any better the main was thrown out straight after the starter. The veg for starters was put out 3-4 mins after the main meal and the chips were a few more mins after that. I never waited for the dessert as it was at least 25 mins after the main. I gave up waiting. I would never go back and I was so disappointed for my friend. A serious rethink of the menu is in order!!! The starter of chicken gujions was the most shocking thing of all. We were expecting something warm covered in breadcrumbs. Instead we got cold chicken breast cut into slices. It was not Good!!!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear toppergettle, I am so sorry to hear that you were left disappointed. Whenever our guests have anything they're not entirely satisfied with, we always try our very best to change the situation and I really am sorry we did not have this opportunity. If you would like to discuss you stay in more detail, please feel free to contact me at the hotel. Thanks again and kind regards Aimee

"wonderful hotel in an amazing city"

5
20/03/2018

Inverness is in a world of its own. The comforts of a city but with the attitude of a Highland town. The Palace Hotel is situated in the best place possible - overlooking the River and Castle. Facilities fabulous. Staff very attentive and friendly. Leisure centre - immaculate. Well worth a visit.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear andreafJ3673YX, It's so lovely to hear how much you enjoyed Inverness, and that you enjoyed your stay with us. It's great that you were able to take advantage of the leisure club facilities and that you were impressed with the team. I hope that we can welcome you back again soon. Kindest regards, Aimee

"The Palace Hotel Inverness"

4
19/03/2018

Very friendly and welcoming, rooms comfortable and spacious. Unfortunately, other partying guests, kept us awake. However, not hotel staff's fault s we did not make them ware of it. Great place to stay though.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear grantw808, Thank you so much for your great review. I'm delighted that you enjoyed your stay and that you found the team very friendly and welcoming. I'm sorry that you were kept awake by noisy guests, we'd always rather you let us know while you're here as we'll always do our best to try and help. I do hope that we can welcome you back again soon. Kindest regards, Aimee

"Fell Below Expectations"

3
15/03/2018

The hotel fell well below my expectations. The parking is terrible and I had to park numerous streets away. When I checked in I was told that I would be staying in the annex. Although the room itself was nice, there was absolutely no hot water in the evening or the morning.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear ajbest1, Thank you for taking the time to write your review. I'm so sorry that you experienced this problem with the shower. I have spoken to the head of Housekeeping and unfortunately there was an issue with the boiler for this room, this has been fixed and is being looked into to prevent it from happening again. I'm sorry that we weren't able to resolve this issue for you while you were here. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Comfortable and relaxed base for research trip"

5
15/03/2018

I spent three nights in Inverness on a fairly intensive research trip and found this an ideal base - great breakfast to last me through the day until bistro meals at night, with the occasional relaxing swim. The room was ideal - well equipped, lovely river view, comfortable bed. Staff everywhere were friendly and helpful without being obtrusive. Would love to stay again.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Penny, Thanks again for such a lovely review, I'm so happy that you enjoyed your stay. It's great to hear such lovely things about the hotel and team. I hope that we can see you again soon. Kindest regards, Aimee

"Not terrible, not amazing."

3
11/03/2018

We booked for Mother's Day dinner, and all was well until the meals arrived. All meals were great, except my mums. It arrived 20mins after everyone else's and only because we re ordered it. Then after taking our order for pudding, they were out of over half of what we ordered. The cake was dry, and half the icing was missing. The rest of the puddings arrived 25mins later. Some of our drinks and puddings were complimentary, which did make up for it. The food was so so good, especially the Sunday, but the service was not good at all. The outer door was also left open so it was freezing.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Fiona, Thank you so much for taking the time to write your review. I'm pleased that you enjoyed the food but sorry that you encountered so many issues with your meal. I'm glad that we were able to make up for it and hope that you would consider trying us again. I have passed your feedback on to the Food and Beverage team to be looked into and used for future training. I'm also sorry that the door was left open leaving you feeling cold, we would've been happy to close this for you. I hope that you enjoyed your time in Inverness. Kindest regard, Aimee

"Perfect Location"

5
11/03/2018

Greeted with an upgrade to a riverview room we then had a fantastic few days stay at The Inverness Palace. Breakfast is superb with lots of Scottish specialities like potato cakes, porridge, Scottish breakfast rolls and of course haggis. No complaints about dinner either and we ate at the hotel two nights out of three. The waiting staff were patient and attentive with a special mention for Stephen who made us feel like special guests. The hotel is 2 minutes from central Inverness and looks out over the River Ness and the castle. Thank you for an excellent stay.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for your lovely review Linda. I'm delighted that you enjoyed the Scottish breakfast and dinner service. It's great to hear the team being complimented, Stephen will be so happy with his special mention. I'm very happy that you enjoyed your stay and I hope that we can welcome you back again soon. Kindest regards, Aimee

"3day visit"

5
07/03/2018

First class facilities service and location food was excellent. Hotel just had a makeover decoration etc ,had a view of the castle and river,not far from the city centre.prices were about normal for the time of year ,would definitely return if ever visiting the city again.a lovely experience in a lovely place.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Fred, Thank you so much for taking the time to write your review. I'm delighted that you were impressed with the food and service. We're very proud of the new bar. I'm glad that you enjoyed your time in Inverness and hope that we can welcome you back again soon. Kindest regards, Aimee

"Excellent Afternoon"

5
05/03/2018

Spent around 3.5 hours here is one miserable Sunday. Really lovely hotel as in the process of being refurbished. We were all impressed. Food deliciously cooked and tasty. Spa area looked lovely. Will definitely be going back.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for the lovely review frazzled2018. I'm so pleased that we were able to brighten a miserable Sunday for you. It's always great to hear the food being complimented. I hope that we can welcome you back again soon. Kindest regards, Aimee

"Really nice hotel"

5
04/03/2018

We got a 2 night stay with bed and breakfast as part of a Christmas present, it was a really nice stay. Staff were very friendly and rooms were spacious, modern and clean. Great location too would definitely stay again.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for the fantastic review joannereidxo. I'm so happy that you liked the decor and were impressed with the team. I hope that you enjoyed your time in Inverness and that we can welcome you back on your next visit. Kindest regards, Aimee

"Great location"

4
28/02/2018

A lovely boutique hotel with a new lobby area that gives it a great feel, good sized rooms, quiet, a great location for exploring Inverness, with Castle views and onsite parking it ticks all the boxes.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Katrums, Thank you so much for your fantastic review. It's great to read such high praise about the hotel, I hope that we cna look after you on your next trip to Inverness. Kindest regards, Aimee

"A beautiful hotel and spa in the heart of Inverness"

5
26/02/2018

Palace Hotel and Spa is truly worth its name, from a boutique look to welcoming and friendly staff, one does feel like royalty. Free parking, WiFi, Spa and a delicious breakfast were all added bonus, as was an astonishingly beautiful view from our room, overlooking the river Ness and Inverness Castle. Five stars and more - we will certainly make sure to stay here again, when in Inverness!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your amazing review MatjazVidmar! I'm so happy to read that you received a welcome that made you feel like royalty. I'm glad that you enjoyed the breakfast and were impressed with the view - we're very lucky. I hope that we can look after you again on your next visit. Kindest regards, Aimee

"Great service with a smile"

5
25/02/2018

Was here last night ordering drinks with a few mates before a night out, and had a great experience. The food was amazing as we had nachos, and the drinks were beautiful, a young guy called Jason made them for us, and was fast and happy, also very good presentation on the drinks and very knowledgable, as we didn't know many different cocktails and he recommended a wide range of tasty ones. Great place and would recommend to anyone to go there for relaxing, happy and tasty drinks.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for the great review Ben! Jason will be delighted to hear such high praise. I'm so happy that you enjoyed sampling the new cocktail menu and your nachos. I hope that you can join us for some more sampling soon. Kindest regards, Aimee

"Great location and views"

4
25/02/2018

This hotel is under going an internal face lift and looks great. From the minute you step into the foyer this location oozes modern luxe. Staff are very helpful and accommodating. Parking is restricted as there are limited spaces in the lot beside the hotel but there is a valet service and my car was taken care of for the duration of my stay at no cost to me. The heating in our room was not working when we arrived but one call to reception had it rectified in minutes and with a smile. Located beside the river it is a great base from which to explore the area and there are many great restaurants within walking distance. I loved the view of the castle from our window. Breakfast is served in a bright, open room with many choices from continental to cooked, traditional Scottish. I loved the grilled scones/potato farls. I would highly recommend the Best Western Inverness Palace for your Inverness stay.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review Ciaramc82! I'm so pleased that you enjoyed your stay and were impressed with the view from your bedroom - we've very lucky with our location. It always makes us so happy to hear the team being spoken so highly of, and I'm glad that we could fix the heating quickly for you. I hope that you enjoyed your visit to Inverness and the we can look after you again on your next. Kindest regards, Aimee

"Ask if any coaches arriving!"

3
25/02/2018

Nicely placed, clean hotel with nice facilities ie swimming pool - poor parking but can use carpark just up the road. If requiring dinner before attending Theatre (next door) check they don't have any coaches coming in as this will slow you up! Nice breakfast. Could do with a bit of TLC with regard to chairs and tables, but it is a fairly old hotel. Phone for rates, don't go through any websites.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear BrianaF23190U, Thank you so much for taking the time to write your review. I'm delighted that you enjoyed your stay and were able to take advantage of the leisure club facilities. I'm sorry that you couldn't get parked on site, we do offer an overflow car park and free valet service. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Torture !"

1
22/02/2018

Ok, I rarely write really poor reviews, but this place has shocked me beyond belief ! On first arriving, I had to phone the hotel from outside, as there was literally nowhere to park, I was advised to just double park it, check it in & they would park it elsewhere. Ok, fine, I could live with that, but none of this is explained to you before arrival. On checking in, the receptionist was lovely (only good part) friendly, welcoming & a good face of the hotel. BUT then it all goes backsides up ! Hotel still going through renovation/upgrading works. Hotel still stinks of fresh paint, which is quite nauseating, and half the carpets missing, or paint splattered ! Anyways, we get to our room, dingy dark depressing room, although clean & tidy, very outdated furniture etc. BUT again, I thought oh well, it's only for 1 night ! So I'm staying on my own, with my young son, we've had a long day travelling up from Somerset, and had to do other things when first landed, so we're pretty exhausted, and decide to just have dinner in the hotel. Menu wasn't that appealing & my son was showing no interest what so ever, but I put it down to exhaustion. So we sat & we waited. A jug of water was unceremoniously plonked down on the table & that was it, so we waited a little longer, still nothing, so in the end we got up & walked out, leaving us to go out & find food ! Coming back to the hotel, we decide to shower & retire, great as long as you only like a tepid shower & there is no bath !! Now, as long as you don't want any sleep, you will be fine here, perfect for insomniacs !! I have never heard noise like it!! Paper thin walls, creaking floors, sliding wardrobes, you can hear tv's and talking above below & on every damn side of you !! But not just the noise, there is NO level of comfort to the beds, your probably more comfortable on the floor & the pillows, not sure they can be called such ! I'm literally sat in tears I'm so exhausted, yet cannot sleep !! If my son wasn't sound asleep or my car was even outside, I would have moved us to a different hotel, I just won't drag him out during the night !!

"Friendly welcoming staff"

4
21/02/2018

Almost completely positive visit. The staff were a major selling point - everyone we encountered was friendly and helpful. We were able to store bikes safely indoors which is a bonus. The room was large with a very comfortable king and a single bed. Lots of welcoming features such as saying to ask for extra tea bags/ coffee sachets, providing glasses for own wine. The location is excellent- easy walking distance from the town centre and on the river bank. The pool is a decent size. We found a parking space on the first night and the valet parking worked well on the second. The only negative was that it was a little noisy. The entrance to the room and the bathroom vibrated due to noise at certain times and in the morning we could hear what I think was glass recycling. However, the pluses much outweighed the negatives and we would stay again

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear justamumWakefield, Thank you for your great review. It makes us so happy to hear the team and hotel being complimented. I'm sorry that you found the room a little noisy, I hope this didn't disturb you too much. I hope that you enjoyed your time in Inverness and that we can look after you again soon. Kindest regards, Aimee

"Saved my skin"

5
20/02/2018

Best Western Inverness (Palace Hotel) welcomed me in after Booking.com and the Mercure screwed up my booking. Fair play they got something sorted for me at the Best Western after an hour or so of waiting late at night. I arrived at 12.35 and the night manager was very welcoming and helpful. The 'river view' king suite was wonderful, well appointed and very clean. Same night manager sorted a coffee for me in the morning as I had to leave before breakfast. All in a very good experience and I would recommend whole heartedly. Hotel looks like it's had a bit of a makeover recently and is in good condition.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Mtm77, Thank you for your wonderful review. I'm delighted that we were able to help out and make your stressful experience a little less stressful. I hope that we can look after you again soon, when you're not in such a rush. Kindest regards, Aimee

"Wonderful for relaxing - chic new appearance."

5
19/02/2018

This hotel has been refurbished with a great chic look. It has everything you need for a relaxing small-city break or a chance to explore the endless walking and sporting opportunities on the doorstep. Even better with a pool and spa to relax in afterwards!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear F5211NRsarahd, Thank you so much for your fantastic review. I'm so happy that you liked the refurbishment and were able to take advantage of the leisure facilities. I hope that you enjoyed your time in Inverness and that we can look after you again soon. Kindest regards, Aimee

"See Scotland"

5
16/02/2018

Excellent stay with excellent dry weather. Most snow was overnight. stunning scenery and in February not too busy. Hotel good and convenient for station. Travelled there using overnight sleeper service to make most of visit

Della E, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write a review, we are delighted that you have enjoyed your stay and we hope to see you again in the future. Thanks Sarah

"Picturesque Palace Panorama."

5
15/02/2018

We were given a large classically decorated room with a lovely view overlooking the Castle and the river, which looked quite enchanting with all the Christmas lights up and twinkling away. Felt the hotel's situation was in a perfect vantage point being within easy walking distance of the shops and restaurants.The bed was sumptuously soft and squishy with a deep mattress topper which was very welcoming in the depths of Winter cold.Loved all the inviting Christmas decor which made for a festive atmosphere ( helped along by the falling snow outside.)Breakfast was a fairly extensive choice & fuelled you up for the day ahead.My favourite memory has to be of a character of a seagull that appeared at the window and tapped on it with it's beak for a good ten minutes - perhaps hopeful of a breakfast too.

"Long weekend"

3
15/02/2018

We just came back from long weekend ,family of three Advantage: -great hotel location - great breakfast, good quality products, excellent coffee from the machine,no queues if you're around 8am (Aneta from breakfast staff very nice and attentive) -no busy swimming pool facilities with nice staff -we ate dinners twice, each time the food was quickly served, lots of portions and tasty food -room have very good size,very clean also with new modern bathroom however room itself is dated (Room 202) Disadvantages: -Parking situation ,if there is no space at back parking they offer valet service ,or space at nearest car parking (hotel cover costs),but if you don`t like someone driving your car, you have to be ready for few minutes walk -the kettle in the room is cheap quality, it gets so hot(handle) that you can easily burn yourself when you want to pour tea But the biggest problem by which we will not come back to this hotel and we could not sleep during nights,is noise, isolation is so poor (basically you can hear everything! what's going in rooms around you....slamming doors is also not helpful, old wooden floors - when people upstair were walking in their room, was so loud that we could count their steps.

"Palace Hotel, Inverness"

5
14/02/2018

Highly recommend this wonderful hotel.....especially as our family dog was made most welcome too. Nothing was too much trouble for the staff and the hotel was well maintained throughout. A touch of luxury at a great price.....especially if you book direct. Hotel is extremely central and sits right at the side of the river giving it fantastic views.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review 07623FGlynnes! I'm so happy that you and your family enjoyed your time here. We're very lucky to be situated in such a wonderful location with such beautiful views. I hope that we can look after you again soon. Kindest regards, Aimee

"A return visit"

5
12/02/2018

I have not stayed in the Palace for the last 12 months although stayed many times over the last 10 years . I am glad to say that the staff and service is still excellent in this lovely located hotel .

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Chris A, Thank you so much for your fantastic review. We're delighted that we've been able to look after you so many times in the past and that we've been able to impress each time. We're very lucky to have such a friendly, hard working team. I hope that we can look after you again soon. Kindest regards, Aimee

"Special Birthday weekend"

5
09/02/2018

My daughter treated me to a long weekend in Inverness. This hotel certainly made the weekend along with the stunning scenery, heathery landscapes and snowy mountains and forests. We had a twin room in the extension next door with a wonderful view of the river and castle and we had a double bed each. Having learnt to swim recently the pool was a welcome addition and I used it every evening. The pool area is very calm and blue with subdued lighting and mostly it was people swimming gently up and down and relaxing. On the Saturday though, there were families with children in there so space was an issue and I didn't stay as long as the other nights. We decided to have breakfast In the hotel although it was rather expensive. We ate out at night as the hotel is very near the hub of the city and plenty of interesting eateries. The hotel is ideally placed for sightseeing in the area. My daughter hired a car so we were able to get about easily, I'm not sure how you would see things without one although there are organised trips advertised in the town. The bar is currently being renovated and the builders vehicles were taking up a lot of the car park. However you can get a permit and park in the Cathedral car park so no problem. This was a very special weekend and I would certainly recommend this hotel

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for recommending the hotel Nicola B! We're so happy you enjoyed your special treat with your daughter. Valuable time together is so important and it's lovely to know we helped with it! Our location is fantastic and great that you enjoyed your room, the beautiful view and made use of our pool. I hope we can look after you again on your next trip to Inverness. Many thanks again and kind regards, Della.

"Fair stay with a poor breakfast "

3
07/02/2018

The reception area is fine but the hotel really needs a facelift. The room didn't have much sound insulation but was clean. The breakfast was poor, almost no options if you don't want to eat the typical English breakfast. Although well located, in summary, next time I will try another hotel, not enough happy with this one.

"No warning of renovations or the noise."

2
05/02/2018

We stayed for one night and to be honest that was more than enough. The bar area was being renovated and you had to have drinks in the reception area. Breakfast was so greasy and definitely not worth the money. Very disappointing stay especially after all the good reviews on here.

"slight dip in standards"

3
05/02/2018

we've stayed at this hotel a few times in the past, but not for a few years. There has been a slight dip in the standards at this hotel, which is a problem as many hotels in the same area have raised there games! we ate at the hotel for 1 night and the meal was lovely. the hotel is undergoing a refurbishment which has affected the services on offer, and I think this should have been pointed out during the booking process. the room was ok (41) but wasn't as good as room s we had stayed in before. because there is so much competition in and around Inverness the hotel needs something to take it out of the ordinary, some of the staff gave the impression of being caught in the ordinary bracket.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear 12121874, Thank so you much for taking the time to write your review. I'm sorry that you were unaware of the bar refurbishment and that we hadn't matched the standards that you have experienced previously. I'm glad that you enjoyed dinner in the restaurant. I hope that you enjoyed your time in Inverness and that we can have another opportunity to look after you. Kindest regards, Aimee

"Inverness getaway"

4
30/01/2018

Spent 2 nights at the Best Western Palace Hotel at the tail end of January. We found the hotel to be of a good standard in an excellent location by the River Ness. There are limited spaces at the hotel so we took advantage of the free valet parking service which is a nice touch. The hotel was undergoing an upgrade on the ground floor so there were a number of tradesmen in carrying out their work meaning the bar area was out of service with drinks instead being served in the reception area. Although there was a fair bit of work being carried out it wasn't too disruptive. We made use of the decent sized swimming pool area, gym, sauna, steam room and jacuzzi which is a nice set of facilities to have access to during your stay. Would stay here again, hopefully with better weather than we had in wet and windy January.

Della E, other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Jim, Thank you so much for your fantastic review. I'm delighted that you were able to take advantage of the fantastic location and free valet service. I'm glad that you were able to warm up in the leisure club after a wet windy day. Hopefully next time the weather will be more pleasant! Kindest regards, Aimee

"Perfect place to stay!"

5
29/01/2018

This hotel is very unique and has a lovely castle appearance. The hotel was clean and the staff at the hotel were very helpful and fun to talk to! Our room was wonderful and included a large picture window overlooking the river! Breakfast was perfect and again included lovely views of the river! The location was perfect and easy walk to town. Would recommend!

Della E, other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear vtgrules, Thank you so much for your fantastic review. I'm delighted that you were pleased with so many aspects of your stay. The team will be delighted to hear your compliments. We're very lucky with our beautiful view and location. I hope that we can welcome you back again soon. Kindest regards, Aimee

"Comfortable Stay"

4
29/01/2018

Room décor a little dated but room size and amenities was very good with super comfy bed! Difficult to find available parking space at hotel however with free street parking until 10am this was not an issue. Hotel staff very friendly and efficient.

Della E, other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Mark, Thank you so much for taking the time to write your great review. I'm delighted that you were impressed with the team. I'm sorry that you were unable to get a space in the hotel car park. We also have an overflow car park available and provide free valet parking, I'm sorry that you were not made aware of this. You'll be happy to hear that we have exciting room refurbishment plans for the future. I hope that we can welcome you back again soon. Kindest regards, Aimee

"January break"

5
27/01/2018

My wife sand I stayed here in late January and were very impressed. On arrival we were upgraded to a superb room overlooking the castle and river - superb. The room was spacious and warm with bath, shower and fast wifi. Although there was some upgrading going on this did not detract from our overall experience. There is a nice area to sit as you enter the hotel with a lovely gas fire. The leisure club is really good with gym, swimming pool sauna and steam room - easy to use/get to with helpful staff. We have a big anniversary coming up in April and if the deal is right we would be delighted to stay again. Overall, a lovely hotel with friendly staff - in an ideal location. U will not be disappointed.

Della E, other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Ian, Thank you so much for your fantastic review and comments. I'm delighted that you and your wife were impressed with the hotel and leisure club. I hope that we can welcome you back again in April. Kindest regards, Aimee

"Lazy sunday in Jan"

5
25/01/2018

Lovely hotel with high ceilings plenty of character and very modernized rooms. The bathrooms are seriously smart. Hotel staff were very helpful & it was super warm given outside temperature. Breakfast is worth travelling there for, haggis & black pudding was excellent.

Della E, other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Charlie_H_P, Thank you so much for your lovely review. I'm delighted that you enjoyed so many aspects of your lazy Sunday stay. I hope that you enjoyed your time in Inverness and that we can welcome you back again soon. Kindest regards, Aimee

"Everything was perfect"

5
23/01/2018

My wife and I were fortunate enough to stay here recently for one night. We were allocated the Castle Room, overlooking the castle and river, which was huge and possessed every amenity you could ask for. Despite the busyness outside, the room was quiet and peaceful. A visit to the pool was enjoyable being not too busy and the whole area at a pleasant temperature. Despite a large number of local restaurants to choose from we decided to try the hotel restaurant and were not disappointed. A large menu was available and each course was plentiful and well cooked. The same experience was had at breakfast with a large selection of hot and cold items set out in a buffet style. Lastly but no means least a big thank you to all the staff who were all helpful and polite making sure that we enjoyed our stay. Must come back again sometime.

Della E, other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Michael W, Thank you so much for your lovely review. I'm delighted that you and your wife were pleased with so many aspects of your stay. The team are thrilled to hear your kind words. I hope that we can welcome you back again soon. Kindest regards, Aimee

"There are many better places to stay "

3
22/01/2018

I would have given this hotel a poor the only thing stopping me was that a colleague stayed at the same time and their room was much nice. I had a very poky smelly room on one of the higher floors. It all just felt very old, dated and worn. Good location for walking out but I e stayed at far better places in Inverness for your money.

Della E, other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Tanya R, Thank you so much for taking the time to write your review. I'm very sorry that you were disappointed with your stay and unhappy with your room. We will always try our hardest to find you a more suitable room if this is the case, I'm sorry that this didn't happen for you. I'm glad that you enjoyed the location of the hotel, we're very lucky! I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"A room with a view."

5
21/01/2018

We were upgraded to the new rooms facing the river. The rooms were stunning, the bathroom did not have a bath, which was disappointing. The breakfast was plentiful. Very good location, right on the riverfront.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear sweet4, Thank you so much for your lovely review. I'm glad that you were pleased with your River View room and that you enjoyed the food during your stay. I'm sorry that you were disappointed that there was no bath in your room, if you request a bath when booking we'll always try our hardest to accommodate. I hope that we can welcome you back again soon. Kindest regards, Aimee

"In need of a make over"

4
19/01/2018

staff were polite and very good breakfast had a good selection and very good location in the town was very good hotel looking tired and in need of a make over Gym had a lack of equipment and was in very poor condition but the pool, Jacuzzi and sauna was nice

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear N686BEpaulg, Thank you so much, it's great that overall you enjoyed your stay. We are intending on refurbishing the leisure facilities soon, I am sorry you were disappointed. Great that the team were polite and that you enjoyed breakfast. I hope we can look after you again on your next visit to Inverness. Thanks again and kind regards, Della.

"Weekend break"

5
18/01/2018

We've stayed here a few times now and love it Dissappointed that the bar was closed for renovation but didn't spoil our stay always mange to bag an upgrade to a river view room staff are very friendly and helpful too

"Beautiful!"

4
16/01/2018

We stayed at the Palace for 2 nights as a part of our 10 day Scotland trip. We booked the room with the view and were not disappointed! The room was extremely spacious with a huge window overloking the castle and the river. Sitting there in the morning and afternoon, listening to the seagulls that were flying above the river, gave us an amazing sense of calmness. Room was clean and some would say outdated but I would say with a character. Loved it. The bed was huge and very soft and we also had tea and coffee making facilities. Although there is also a small Starbucks within the hotel. Breakfast was amazing with many many options and the restaurant staff although seemed a bit tired, was very helpful. We also had dinner at the hotel's restaurant which to be honest, we didn't really like. Besides the delicious soup we had for a starter, the main and the desert wasn't really anything special. I was a biy disappointed, comparing to the level of service I got in every other aspect of the hotel. The hotel is 10 minutes on foot from the train and bus station both and only 3 minutes from the centre so next time we will be in Inverness we most likely will be staying at the Palace again.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear marinaandreou, I'm delighted to read that you enjoyed so many aspects of your stay and found your room full of character. I'm sorry that you were disappointed with your meal, I've passed your feedback onto the Food and Beverage Manager. I'm glad that you were able to take advantage of our fantastic location, we're very lucky! I hope that you enjoyed your time in Inverness and that we can welcome you back again soon. Kindest regards, Aimee

"Comfortable, friendly and helpful"

5
16/01/2018

The staff here could not have been more kind and helpful. When my travel arrangements changed they proved to be flexible too. This is a very comfortable and relaxing place to stay and it happens to be located in the loveliest part of the city.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Jenny M, Thank you so much for taking the time to write your lovely review. I'm delighted that we were able to help you when your travel arrangements changed, we've very lucky to have such a great team. I'm glad that you found the hotel comfortable and relaxing and I hope that we can welcome you back again soon. Kindest regards, Aimee

"Spacious Clean room"

5
15/01/2018

When we arrived we had been upgraded to a bigger room (Score)!! The staff were so friendly and helpfull they had free valet parking and our room was so lovely! It spacious clean and the bed comfy! I would definitely recommend!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear KellMorrison, Thank you so much for your great review! I'm so happy that you enjoyed your stay and were pleased with your room. I hope that you enjoyed your time in Inverness and that we can welcome you back soon. Kindest regards, Aimee

"Best Western Palace, Inverness"

5
13/01/2018

A lovely location on the Loch Ness within walking distance too all the city offers. Pleasant experience all around! Hotel bar and lounge were cozy and a comfortable relief after a long day of sightseeing! The staff was very helpful in arranging our drivers and helping to plan our excursions. I would recommend this hotel to all traveling to Inverness and would definitely stay there again!

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear bbuckett, Thank you so much! How super that you enjoyed your stay with us, thank you for sharing your experience with everyone. Inverness is beautiful and we have a fantastic location for exploring the Highlands. Great too that the team were so helpful, we are so lucky to have them! I hope we can look after you again on your future to visits to Inverness. Thanks again and kind regards, Della.

"Paper thin walls"

1
11/01/2018

We stayed over the week 3 nights. Good thing: nice spacious room and very clean bathroom. Staff on the recepcion very friendly and helpful. Bad: squeeky flooring, you can hear everything from above, be side, everywhere. Restaurant set as something speacial but had feel the we were rush. 5 member of staff, one asking if we want to order even hadn't put menus down,diferent bring wine, diferent bring food but no one check if everything is ok?? Not even when we pay. All looked bored, and realy unhappy, get your reception staff to train them about customer skills. At 2am other guest banging at his room coz maybe locked out. Trying reach recption but no answer, maybe took a nap so no 24h service when you need. Loads of potencial but far away from good hotel. But massages was awesome.

"Lovely stay"

5
09/01/2018

Stayed here inbetween christmas and new year with my fiance. Lovely stay, room was comfortable, would have been good to have room service menus in room but didn't affect us hugely. Had a meal there on our last night and was amazing!!! No faults at all. Will definately stay again.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear megan691, Thank you for taking the time to write your lovely review. I'm so happy that you enjoyed your stay and that there were no faults. I hope that we can welcome you back soon. Kindest regards, Aimee

"great 4 night stay all-inclusive package"

5
07/01/2018

was staying here for 3 nights after hogmany couldn't find anything wrong with it the staff were really friendly and the service at meal times was faultless never got the chance to try the pool or other facilities it is well located only a short walk from the centre of inverness

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear barybazwalker, Thank you so much for taking the time to review your stay. I'm thrilled that you were pleased with the package and that you were impressed with the team. I hope that we can look after you again soon. Kindest regards, Aimee

"Happy 3 day Hogmany 'All Inclusive package' at the Palace!"

5
04/01/2018

This was our fifth New Year at the Inverness Palace Hotel, so they must be doing something right! The location, beside the river, overlooking the castle & yards from the City Centre cannot be beaten. The rooms have been refurbished, had everything one needed & the bed was extremely comfortable. The very reasonable price, included all food, drink & entertainment & there's even a Spa with pool, gym, Jacuzzi & steam room to relax in, or work off some of these calories.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear FairMaid008, Thank you so much for your fantastic review. I'm thrilled that you have enjoyed ringing in the new year with us so many times and that you continue to find the package such good value. I hope that we can welcome you again in New Years to come. Kindest regards, Aimee

"Very disappointed "

2
03/01/2018

Stayed here between Christmas and new Year the booking was incorrect but this was rectified. Room was old and peeling paint. The view at the rear of the hotel was terrible. The breakfast was cold and the coffee was vile. It was very expensive to stay here so not worth the money the only saving grace was the gym was adequate and the steam room was great. My children enjoyed the pool.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear soreilly247, Thank you so much for taking the time to write your review. I'm very sorry that you were left feeling disappointed with so many aspects of your stay. I have passed your feedback on regarding breakfast temperature and coffee to the Food and Beverage manager to be looked into. If you could please private message to let us know which room you were in we'd really appreciate it so that we can investigate the peeling paint. I'm glad that you were pleased with the leisure facilities and that the team were able to help you with your booking. I hope that you enjoyed your time in Inverness over the festive period. Kindest regards, Aimee

"Great Hotel"

5
02/01/2018

A lovely Hotel and the staff couldn't be more helpful. The location provided easy walking access to the town center and a large number of excellent restaurants. it is also a good base for seeing some of teh most beautiful scenery Scotland has to offer

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear francesmarym2018, Thank you so much for your lovely review. I'm delighted that you enjoyed your stay and that you were impressed with the team. We're very lucky with our surroundings and I'm glad that you were able to explore. I hope that we can welcome you back in the new year. Kindest regards, Aimee

"Didn't get proper sldrp"

2
31/12/2017

Stayed here for two nights with my friend. The walls are paper thin so I could hear all the noise from the corridors, the ceiling was no better as everytime someone walked around in the room above we could hear creaking noises. Wifi doesn't work in the rooms, the shower pressure changed to weak when the hot water lever was turned. Beds were comfortable , the tv remote didn't work properly and needed a battery change. Many things for this hotel to fix

Della E, Public Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear AhBea Thank you for your taking the time to post a review about your stay with us here at the hotel. I am sure you must have contacted my colleagues at some point during your stay with the items you have indicated as not working and hope that they were remedied during your stay. December is a very busy month at the hotel with many guests full of the festive spirit so I am sorry that your sleep was disturbed despite the comfortable beds your mention. I wondered if you could private message me the room you were in so the shower can be looked at by the plumbing team. I've not heard of any other issues with the water or Wi-fi so hoping it is an isolated case. Hope to hear from you soon Kind Regards Della

"Great staff, location. Average food, not cheap."

4
29/12/2017

Cracking location right on the last flowing River Ness. Was there over Christmas with my family. Great entrance, bar and reception. Staff unrelentingly helpful and friendly. Rooms spacious, clean and comfortable. Bathroom spotless with copious amounts of hot water. Shower great. A couple of 'buts' though. We ate there in the evening 4 days out of 6, which was more than we intended, but found many of the restaurants in Inverness closed or full during the period. The food was only reasonable, and expensive for what it was. In fact the deal wasn't cheap. Breakfast cost £12.95 per head per day. Over the top for a help yourself one. For 2 rooms, 4 people, 6 nights, B and B cost me £1400. But then again it was over Christmas. Paying the bill for the 'extras' - ie dinner and drinks for the stay - was a shambles. First they tried to charge me for accommodation and breakfast, for which I had pre-paid (via booking.com). After some time it was sorted out, I then found when I got home (after the stuff about the accommodation charges I was in a hurry to catch the train so didn't have time to look at the itemised bill in detail) I had been charged twice for Christmas lunch, over-charged to the tune of £200. I'm assured I'll get a refund. A little bit of unprofessionalism just put a bit of a sour note on a nice stay

Della E, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Tommo Thank you for taking the time to send us feedback about your stay. I am very sorry that the team got a wee bit over enthusiastic with billing the lunch and hope that they have now reversed that charge. We don't get it right every-time but when we don't, we do our best to correct any errors quickly which I hope you find. Our breakfast pricing has been maintained for the last 3 years and its value is open to opinion depending on what you may have for breakfast. It's unlimited so it could prove fantastic value for some and I accept for others it may not. We do offer starbucks coffee and filled rolls in the brasserie area which might have been a better option for you. You managed to obtain a super room rate for the 6 nights and the drinks pricing is very reasonable for a city centre hotel. Food pricing is slightly inflated over the festive period to help pay for the teams time who earn extra as a thank-you to them for giving up their time to help make our guests Christmas that bit more special. I am glad you found my colleagues helpful and friendly. They really are a great bunch of people and we are lucky to have them. Thanks you again and hopefully we can look after you again the next time you visit Inverness Kind Regards Della

"Warmly kind!!"

4
28/12/2017

Actually I visited Best Western in August 2016, arrived at 3am but staff was so nice to help our sudden visit as I reserved over midnight. The place was a bit small, but the river view was great. Really pleased to stay there and hope to visit again soon. Lovely!!

"lovely night "

5
27/12/2017

we spent boxing night here and joined my in laws for dinner and drinks . we had a lovely night, food was delicious and service was great, staff were lovely. The music was a bit too loud when he started and not my cup of tea for a Christmassy night but can't please everyone, im sure plenty liked him. Our room was very comfortable and had I not been full of the cold and coughing all night I'm sure I would have had a great sleep. Breakfast was great, plenty to choose from. All over in a flash but a lovely time was had by all.... Till next year!!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Rocomo, Thank you so much for taking the time to write your review. I'm delighted that you had an enjoyable festive stay (despite being choked with the cold!). I hope that we can look after you again in the new year. Kindest regards, Aimee

"A lovely stay in Inverness - with cheeky seagulls"

5
10/12/2017

I found the Best Western Inverness Palace Hotel & Spa to be both quite charming, and a perfect place to stay. Overlooking the river, my room was very comfortable with all I needed for a pleasant stay. The additional 'amenities kit' was quite a lovely surprise too. While I cannot speak for the restaurant, my room service dinner, and breakfast were excellent, in terms of both quality and value. As for the seagulls? They cheekily asked for some of my dinner as I sat at the window overlooking the river. Happy to oblige - to a limited extent, I found them keen new friends, albeit short-lived ones as they scarpered as soon as my dinner was finished. I really enjoyed my stay at the hotel, short though it was, and can certainly recommend it. The seagulls were optional - you don't need to feed them.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Relotra, Thank you so much for your lovely review. I'm so happy that you liked your bedroom and enjoyed the meals throughout your stay. I hope that you had a great visit to Inverness and that we can welcome you back again soon (as do your new friends!). Kindest regards, Aimee

"Average "

3
08/12/2017

Upon arrival the impressions are good however it becomes apparent like a cheap oil painting, expensive but low class. The spa facilities are small but can do the job with friendly staff. The restaurant is basic with very low standards of cooking. The bedrooms nicely kitted out with nice power showers and I mean a powerful shower which is nice with big baths. Unfortunately bed are uncomfortable maybe because they are cheap or poorly maintained. The noises within the building were ridiculous and instead of staying a week I was gone after two days.

Della E, General Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Steve P, Thank you for taking the time to review your stay. It was good to meet you and I am sorry you left early, I appreciate your concerns regarding the beds. I have raised these with the Head of Housekeeping and I am really sorry you didn't enjoy your stay. I hope that you had a productive onward journey. Kindest regards, Mark

"A Great Weekend Away!"

5
05/12/2017

My daughter and I had a lovely weekend and now we know they are pet friendly, too! We got the Riverside view as requested on line, with a view of the castle just across. We enjoyed the pool and jacuzzi after some serious Christmas shopping,

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Merrie, Thank you so much for taking the time to write your review. I'm delighted that you and your daughter enjoyed your stay, I hope you didn't tire yourself out too much with all that Christmas shopping! I'm glad you were able to get some well deserved R&R in the leisure club afterwards. We hope to welcome you both back soon! Kindest regards, Aimee Adamson

"Great weekend stay! Thank you "

5
04/12/2017

Thank you for a great stay last weekend. I stayed with my mum and sisters for 2 nights. Lovely staff, very attentive- nothing was too much trouble! We had some relaxing treatments at sleeping beauty. All the girls were lovely and we all enjoyed relaxing. The pool area is clean and a great space to chill out ??Breakfast was very busy on both mornings and the staff dealt with it all very well. A very well run hotel - the management should be very proud.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Twinfin2, Thank you so much for your lovely review. I'm so happy that you had a relaxing, girly weekend with your family and were impressed with the team. I hope that we can look after you all again soon. Kindest regards, Aimee

"Decent value for money."

3
04/12/2017

We stayed here end of November. It's a decent budget hotel, a step or two above premier inn. We arrived in the evening, there was no space in the car park, so used the valet parking service which was really useful. The room was good, but nothing too special and the bed was maybe a bit too firm for my boyfriend's liking. The people in the room next door were fairly loud so I'm not sure if the walls are thin or we were unlucky. We didn't pay extra for the river view, so we were somewhere at the back and had a fun view of a neighbouring persons kitchen ?? Can't comment on the food or spa facilities, the hotel is in the centre of town so we chose to go to local restaurants and bars instead, we did have the ‘Starbucks' coffee though which was about the standard to be expected. Overall it's a good base to do sightseeing or maybe as a business hotel.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Alice, Thank you very much for taking the time to review your stay. I'm glad that you enjoyed your stay and were able to take advantage of the valet service and location. I'm sorry that you were disturbed by your neighbours. I hope that you enjoyed your time in Inverness and that we can welcome you back soon. Kindest regards, Aimee

"wonderful stay"

5
04/12/2017

We recently stayed at the palace Hotel in Inverness for my Husbands 60th Birthday. The staff where excellent ,they went beyond our expectations. This added to our over all stay with this hotel. Nothing at all to complain about.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Susan, Thank you so much for your lovely review. I'm delighted that we were able to help celebrate your husband's 60th. I'm so glad that you enjoyed your stay and that you were impressed with the team. I hope that we can welcome you both back again soon. Kindest regards, Aimee

"Hash House Harriers Christmass Party"

4
04/12/2017

Good value for Best Western Member but slow service @ Xmas Party & noise of running water in Bedroom causing me many trips to the loo put a damper on my enjoyment.Do not think I or my friends, will be back!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear mikereidrosl, Thank you so much for reviewing your Christmas party night. I'm so sorry that the service was slow and that there was a noise of running water disturbing you. I have passed this feedback on to the head of Housekeeping to be investigated. I hope that you enjoyed your party night in spite of this and apologise again for your disappointment. Kindest regards, Aimee

"Birthday treat "

4
30/11/2017

Spent 2 nights here ' lovely stay room was river view in hotels new building next door 'read this building just finished being refurbed in May of this year and parts of the main hotel too , everything was very clean and staff friendly, never ate here only breakfast which was nice 'never got use of the pool as it was closed due to technical problem but we were emailed by the hotel telling us of the problem the day before so cannot comment on the pool sadly ,would recommend this hotel to family and friends and would happily stay again

"Love this Hotel"

5
29/11/2017

I visit this hotel 3-4 times a year so don't leave a review every time. I have been made so welcome over the years. I just want to mention that the present staff and management are the best. Some of the staff have been there for a good number of years and there are some new faces but everyone works well as a team. The current reception staff are great and I hope will be able to stay on long term. I find it difficult to describe what I like about the hotel. The best way I can put it is I feel at home when I am there. Inverness has many hotels and I have stayed in most of them before I found the Palace. I wouldn't consider staying anywhere else now and my only regret is that I don't get more often. I wish the staff a very Happy Christmas and a successful New Year. Thank you for all that you do for your guests.

"Loved it! Very good location/ excellent service!"

5
29/11/2017

WE LOVED LAUREN! Extremely helpful and cheery staff, particularly Lauren! Great area, great hotel! Every one in general was extremely pleasant and service was immaculate, as was the hotel itself. Beautiful property!

Della E, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Wow! Lauren is going to be so please when she sees this! Thank you on behalf of Lauren and all the team here for such lovely comments! Thank you Sarah

"Staff were wonderful"

4
28/11/2017

The staff were extreamly pleasant and helpful. The lobby was very inviting, nice fireplace too. I liked the central location to restaurants and shops. Both our room and bathroom were spotlessly clean. The temperature in the hallways and room was very hot though. The web-site advertised a message that was no longer available (should have been removed). The breakfast was pricey, we ate elsewhere for this reason.

Della E, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write a review, it is much appreciated and so nice of you to mention your spotlessly clean bathroom, you will have to let me know which room you were in so I can pass this review on to the individual team member. As to the website, thank you for spotting - we are working on this at present. Kind Regards Sarah

"Brilliant "

5
27/11/2017

Spent the weekend at Palace celebrating my dads 70th. I'm total we had 7 rooms over the weekend and none of us had any complaints whatsoever. Was booked in under the Conker package so had our evening meal on the Friday night when we arrived and there was 2 mini bottles of wine in our rooms. The food and service was faultless, there was a set menu (3 choices each course) however each person had £24.95 allocation each to chose any food from the normal menu if didn't like the set menu. Highly recommend eating at the hotel. Breakfast was superb, lots of choice and the buffet was always replenished quickly. The hotel itself has lovely decor both in the lobby/reception and in the rooms. The leisure facilities were great and a few of our party also had massages and highly rated them too. Visit Inverness quite often and from now on I will be staying at the Palace without a doubt.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Laura, Thank you so much for your lovely review. I'm thrilled that you and your party enjoyed your stay and that we were able to be part of such a special celebration! I'm delighted that you were pleased with the meals and were able to take advantage of the spa facilities. We look forward to welcoming you back again soon. Kindest regards, Aimee

"Great pool"

4
24/11/2017

Hotel is in great riverside position for town and tourist attractions. Theatre just a short walk. Cathedral is also a short walk. Leisure facilities fantastic. Car parking a bit hit and miss, but the valet parking is good. Would stay here again

"Not good value"

3
21/11/2017

£100+ for b&b did not represent good value. Bedroom tired and suitcase-battered. Breakfast room like something from ‘Crossroads'; smoked glass mirrors and cheap orange juice. Location is good but this whole operation needs an overhaul.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Paulbpm, Thank you so much for taking the time to write your review. I'm so sorry that you left feeling disappointed with your bedroom and breakfast. You'll be happy to hear that we have several refurbishment plans in store for 2018. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Nice hotel let down by the food "

3
21/11/2017

I stayed here for 9 nights over a 3 week period and the only negative thing is the food. The hotel now seems to cater for groups and coaches and that has had an impact on the quality of the evening food offer. The staff were friendly and attentive and the rooms have been nicely upgraded. I would strongly suggest management spend a day as a guest and honestly assess the food. The catch of the day is always haddock, the cod is always off and the salmon is delivered without any potatoes or veg!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Jim, Thank you so much for taking the time to review your stays. I'm glad that you like the decor of the newly refurbished rooms and that you're impressed with the team. I'm sorry that you were left feeling so disappointed with the quality of the food, we really appreciate your feedback. I will pass your points on to the Food and Beverage Manager to be looked into. Kindest regards, Aimee

"Always enjoyable"

5
21/11/2017

Always enjoy staying at this hotel. Staff make you feel welcome and always treat you like an old friend. I would recommend this hotel to friends and relatives to stay if ever in Inverness. Very handy for shopping, just a few minutes walk to the town centre.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear monicamaclean, I'm thrilled that we were able to welcome you back so soon. I'm glad that you enjoyed your stay and are impressed with the team. We look forward to seeing you again soon. Kindest regards, Aimee

"Amazing location"

4
21/11/2017

Fantastic location right on the banks of the river and overlooking the castle, very clean and tidy rooms and friendly staff. Very comfortable reception area to sit and have a coffee. Plenty to see and do in Inverness and an easy 5 min walk to the center of town

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear B8398ANiang, Thank you so much for taking the time to write your review. I'm glad that you were able to take advantage of our fantastic location (we're very lucky!) and relax in the newly refurbished reception area with a Starbucks. I hope that you enjoyed your time in inverness and that we can welcome you back soon. Kindest regards, Aimee

"Got What I Needed"

3
16/11/2017

Nice location. Nice facade. Nice Price. But this hotel needs major renovations. Past a sleek reception area the place is run down. Some areas resemble a hostel more than a hotel. Creaky rooms with poor furnishing. My biggest complaint was the noise. When I arrived I could hear the TVs of at least 2 other units loud and clear. Good thing I was exhausted and just passed out, otherwise I generally have trouble sleeping in noisy hotels.

"Best Location, huge rooms"

5
14/11/2017

Pros: Excellent location, 100m walking from city centre Heated Swimming Pool Large rooms in property parking serves starbucks coffee Heritage property Cons: Breakfast is ok types Great value for money hotel

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear 544ashishs, Thank you so much for taking the time to write your review. I'm delighted that you enjoyed your stay and were able to take advantage of the leisure club facilities. I hope that you enjoyed your visit to Inverness and that we can look after you again soon. Kindest regards, Aimee

"Excellent and Value for Money!"

5
14/11/2017

We stayed here for 2 nights. Our experience was outstanding. 1. Very good location. Close to many restaurants and shops. 2. Nice and spacious rooms with amazing view. 3. Friendly staff 4. Good breakfast 5. Absolute value for money. The hotel was better than our expectation and we would love to stay there again if we happen to go to Inverness again in future.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear NishaSurana, Thank you so much for taking the time to write your review. I'm delighted that you enjoyed so many aspects of your stay. I hope that we can welcome you back soon. Kindest regards, Aimee

"PLEASANT COMFORTABLE STAY"

5
13/11/2017

Could not fault the Hotel, restaurant or leisure centre - staff were courteous, friendly and helpful. Room was excellent - spotless and lovely decor. Check-in and check-out both hassle free. Would recommend this to anyone.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear andreafJ3673YX, Thank you so much for your fantastic rating and lovely review. I'm delighted that you were so pleased with your stay. I hope that we can welcome you again soon. Kindest regards, Aimee

"ridiculous outbuilding attached to large hotel"

2
11/11/2017

arrived at a nice reception and checked in, was then walked through the hotel, out a side door, over a road and into a multiple occupancy house next door?! the room was clean and looked nice so i didn't complain,

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear mfdan0, Thank you for posting your review on Trip Advisor. We're very sorry to read you did not enjoy your stay with us as much as would have hoped. Whenever our guests are not entirely satisfied, we will do our very best to rectify the issue. We bought 10 at the Palace last year and its great you enjoyed the cleanliness and look of the newly refurbished rooms. If you would like to discuss your stay in more detail, please do not hesitate in contacting me. Thanks again for your review. Kind regards, Della.

"Great location and good sized rooms"

4
09/11/2017

Used this was business as I didn't have a car and wanted to be central for convenience. It definitely was central. 10 min walk into town. You can see the castle from the hotel. Walk along the River Ness if you want too. There are several restaurants to choose from if you don't want to stay in the hotel. Checked in no issue, rooms are spacious and clean, although a little dated. Good shower - very important. Comfy bed. Wifi is free, but as it got busy (from 6pm ish) the signal would drop out and I did struggle staying connected to get some work done prior to dinner. I also didn't appreciate being woken up at 5.45am by the refuse collectors that were right below my bedroom window. I'm going to try not to stay on a Tuesday night... I did manage to use the pool, jacuzzi, sauna and steam room. This was a nice treat one evening. Maybe it was good that the wifi dropped out!! Staff are very friendly and super helpful. The breakfast is one of the better ones I have had. Mainly because the chef got my poached eggs perfectly so they were soft and runny. Car park is tiny, but there are streets that you can park for free after 6pm. I would stay again, but possibly not in the height of summer as there is no air conditioning. You are provided a fan though. Not sure as the room was hot even though the radiator was turned off. The 4 rating is for location, size of rooms, cleanliness and staff friendliness. I kept 1 back as the rooms are dated and according to my colleague the only let down on the breakfast was the jam. Would've liked to have a slightly more nicer choice/brand.

"Staff made the visit"

4
09/11/2017

The room was tired but had everything we needed. Bathroom very nice. Overall accommodation clean but worn. Public area was lovely. Such a warm welcome at breakfast and wished we had got the name of our server, cheery local who was a credit to the company. Breakfast was great. I would definitely stay again

"Good!"

4
08/11/2017

We stayed here for one night. Good value. Located just opposite of the castle in Inverness town. Accomodated me, my two friends and two dogs in one room no problems. Dog friendly with good walking places alongside the river. Staff very friendly!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Caroline J, Thank you so much for taking the time to write your review. I'm delighted that you and your furry friends enjoyed your stay. I hope that we can look after you again soon. Kindest regards, Aimee

"Perfect Hoiday Venue"

5
07/11/2017

We were here just last week on a coach tour. The hotel was first class in every way and we had a room with a view of the river and Castle opposite. The room was clean and well furnished. The staff were always helpful and meals were very good. If there is one downside it is the small lift which only holds 2 people but there are only 3 floors. We just love Invernes

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Michael F, Thank you so much for your lovely review. I'm delighted that you enjoyed your stay and were pleased with the team. I hope that you enjoyed the rest of your tour and that we can look after you again soon. Kindest regards, Aimee

"Relaxing stay at the Palace"

4
07/11/2017

Had a wonderful stay at this hotel for 2 day weekend break. Lovely clean and spacious room. Food was good and plentiful and the Staff were really friendly and helpful at all times. It was very relaxing and calm and I would definitely book again. Thank you

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear EvB10, Thank you so much for taking the time to write your review. I'm happy to ready that you had a relaxing stay and were pleased with the team. I hope that we can look after you again soon. Kindest regards, Aimee

"Great and convenient setting"

3
01/11/2017

A potentially fantastic hotel in a great and convenient setting which is unfortunately showing its age. With some attention and investment this could be a top return destination. We had a good stay though and the staff made the experience positive.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Llevron J, Thank you so much for taking the time to write your review. I'm delighted that you enjoyed your stay and speak highly of the team! You'll be happy to hear that we have exciting refurbishment plans for 2018. I hope we can look after you again soon. Kindest regards, Aimee

"It's a big NO!"

1
31/10/2017

Run... don't walk... elsewhere. I have stayed all over the US and the U.K. and this has been by far and away the most outdated and crummy room I've stayed in and it was not cheap. The pictures online make it look really nice and the common area was promising but they stuck use in apparently the "older" part of the hotel. You had to walk down a corridor that reeked of chlorine from the indoor pool to the back side of the hotel where you use a sketchy elevator to access your floor. When the doors open you are overwhelmed by a sickening scent of air deodorizer. What are they trying to cover up? It permeates the rooms and gave me a headache and required us to prop the window open at night to help with the smell. Then the room. Sad. There was nothing redeeming or charming about the room. The furniture was mismatched, ugly, and OLD. The headboard was obviously for a much larger bed than was provided and stuck out awkwardly several inches on each side. The closet door (cheap/sliding/mirror) was off the hinge and would not close. The bathroom was also very cheaply furnished and stayed hot and humid the entire stay making the room much warmer than it should have been. There was no flat sheet provided on the bed - only a fitted sheet and the duvet.... Thankfully we only booked for one night otherwise I would have looked elsewhere for the next night and chose to sleep foully clothed. I will give a shout out to the staff at the breakfast buffet who were charming and super helpful- while the food was not very good the staff were very nice. The price point really demands better... maybe if they had given us a room in their updated area but I would NOT pay what they asked for what we got. I only wish I had pictures but I was so devastated and ready to get out of there I didn't think about it.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear honeybrook_99, Thank you so much for taking the time to write your review. I'm so so sorry that you were left feeling disappointed with so many aspects of your stay. I'm sorry about the faulty wardrobe in your bedroom and the humidity of the bathroom. We'll always try our best to ensure that guests are happy with their rooms and if this isn't the case we'll try our hardest to find you a more suitable room. I'm so sorry that we weren't able to do this for you. I've emailed you directly to ask what room you were staying in so that I can look into the issues you experienced with department heads. I'm glad that you found the breakfast team helpful and charming. I can't apologise enough that you didn't enjoy your stay, we are a team committed to ensuring our guests enjoy their experience and it's such a shame we did not meet with your expectations. I hope that you enjoyed your visit to Scotland. Kindest regards, Aimee

"Enjoyable stay despite limitations"

4
30/10/2017

We stopped here before a Loch Ness cruise on our way to Skye. We easily found parking in the small lot between the two buildings. Our room was in the annex, not main building, with a first floor river view. Bathroom is relatively small with a decent-sized tiled shower. As others have noted, the room was hot, but we found a universal lack of air conditioning throughout our stays in Scottish hotels. Immediately turning off the heat and opening the windows helped. We did use the pool and jacuzzi, and the lady at the reception lent us the coins needed to operate the lockers. Jacuzzi is on a 10 minute on/off cycle, which was initially confusing, but no big deal. No complaints there. We ordered room service since we were tired from driving all day - food was on the bland/unexceptional side, but again, this was universal across Scotland. Ditto for breakfast. Pro tip: if you happen to be heading to the Loch Ness cruise across from Clansman Hotel, DO NOT type Clansman Hotel into google, as it will not take you far enough down the road. Type in Loch Ness Clansman Hotel instead. We missed our cruise due to this snafu. If you have the time, I would highly recommend the House of Fraser gift shop up the street by the bridge for best quality and range of souvenirs in the highlands. Unlike other gift shops, they are not dominated by cashmere scarves.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear EvasWorld, Thank you so much for taking the time to write your comprehensive review. I've passed your feedback onto the reception team regarding the 'Clansman Hotel snafu' so that future guests can be advised of this. I'm delighted that you enjoyed your stay and were able to make full use of the leisure club facilities. I hope that you enjoyed your visit to Scotland. Kindest regards, Aimee

"our stay"

3
30/10/2017

Very disappointed - put up the road and had to climb stairs to room - no lift. Might just as well as stayed in a bed and breakfast - much cheaper. Room was clean and new. Shower warm at best and had to put kettle on the floor to boil. Outside of our window, ladders and scaffold - good view and obviously had to keep windows closed for security reasons.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Alistair M, Thank you so much for taking the time to review your stay. I'm so sorry that you were disappointed with being situated in the brand new 10 at the Palace. Unfortunately due to the age of the building we are unable to make structural changes such as adding a lift. However if you prefer to be situated close to a lift we will always try our hardest to accommodate, I'm sorry that this didn't happen for you. We'll always try our hardest to ensure that guests are happy with their room, and try our best to find a more suitable room if this is not the case. I'm sorry that this wasn't done for you. I hope that you enjoyed your visit to Inverness. Kindest regards, Aimee

"Palace Hotel Inverness"

3
29/10/2017

Room quite dated and very hot [even with heating and towel rail off] but clean. Food okay, nothing outstanding. Request for mashed potatoes instead of chips refused even though they had boiled potatoes on menu. Fitness suit/pool needed to be tidier. Machines rust/broken - could be cleaner too. Pool cover tatty. Chairs plastic, a number of lockers not working - broken, disabled changing needed good clean. On the whole staff very helpful and friendly.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear L733QCkathleenm, Thank you so much for taking the time to review your stay. I'm pleased that you found the team friendly and helpful. Thank you for your feedback regarding the leisure club, I've passed this on to be looked into. I hope that you enjoyed your visit to Inverness. Kindest regards, Aimee

"Great location"

4
25/10/2017

Good location - easy for town and really great view of river and castle. Staff really good and great breakfast. The rooms are clean and warm - maybe a bit hot but you can always open a window, Would stay again.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Will, Thank you so much for taking the time to review your stay. I'm so glad that you enjoyed breakfast and speak so highly of the team. I'm sorry you found the room a little too warm, we do provide fans to try and help too. I hope that you enjoyed your visit to Inverness and that we can look after you again soon. Kindest regards, Aimee

"A Gem"

5
23/10/2017

Just back from a nights stay (again) from this gem. So worth a visit. From walking into Reception yesterday to leaving today. It was a wonderful. We were in Inverness for the theatre, so thoroughly enjoyed in the hotel a pre theatre meal. This hotel has a wonderful atmosphere, staff so so pleasant, and can't do enough for your stay to be enjoyable. We had two wee white highland Westies, who just loved this doc friendly place to stay.. Well done team, your a credit...

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear hunteraudrey, Thank you for taking the time to write your lovely review. I'm delighted that you (and your dogs!) were so pleased with your stay and speak so highly of the team. I hope that we can look after you and your furry friends again soon. Kindest regards, Aimee

"Autumn break"

4
23/10/2017

We had a wonderful stay at the Best Western Inverness Palace Hotel and Spa, Inverness. The weather was not kind to us but the Staff were absolutely wonderful. Kind, cheerful and always had a smile. We were in the annexe which was lovely, looked newly refurbished and very clean with a comfortable bed. Not a huge room but adequate for our three night stay. We will certainly be back.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear robsheEllon, Thank you so much for your lovely review. I'm thrilled that you enjoyed your stay (despite the weather!) and speak so highly of the staff. They'll be delighted to hear your kind words. I hope that we can look after you again soon. Kindest regards Aimee

"A good hotel near the centre of town"

4
22/10/2017

Stayed for two nights over the weekend while visiting the International Shinty/Hurling match. We were given a free upgrade to a river-view room. The room was good with a very good, powerful, shower. We had dinner both nights and these were excellent with full-flavour dishes. Breakfasts were always freshly cooked (maybe just our lucky timing) and plentiful. Car parking was adequate and I preferred to park myself (with a token), rather than take the valet parking - simply, because I wanted to get access to the car at various times when shopping without having to keep asking for my keys from reception. All in all, a good hotel with friendly staff. Thank you.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Good Afternoon, Thank you so much for taking the time to review your stay. I'm thrilled that you enjoyed so many aspects of your stay and were pleased with the staff. I hope that you enjoyed the Shinty/Hurling match and that we can look after you again next year! Kindest regards, Aimee

"Very nice "

4
21/10/2017

We stayed in hotel for i night . Staff were nice and friendly . The bathroom was quite small . Room was uncomfortably hot . Did not notice the fan till the morning . Apart from these two issues it was good .

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear maggiedsy, Thank you for taking the time to write your review. I'm glad that you enjoyed your stay and were pleased with the staff. I'm sorry that you weren't made aware of the fan until the next morning. I hope that you enjoyed your trip to Inverness and that we can look after you again soon. Kindest regards, Aimee

"Classic Old Victorian style Hotel"

4
19/10/2017

The Palace has a distinct Victorian charm that we found accommodating along with a friendly and helpful staff. Our room was located on the top floor with a lovely river and Castle view which we requested before hand. We knew the rooms did not have Air Conditioning seeing the age of the establishment, but the weather was cool enough that opening our window along with a fan provided in the room was sufficient. The Hotel is close to Inverness Castle and city center which was convenient as we love to walk during the day and after dinner. We also made use of the Spa scheduling massages for both of us which was very nice. Our only disappointment for us was the lack of a decent WiFi connection in our room. Being overseas, we had no other contact with family other than internet and had to go downstairs to the lobby to make contact. We did contact the front desk during our stay and were told it was the router by the gentleman who came to our room.I believe WiFi range extenders would be beneficial in extending the signal range. I see from another review that the management is planning to upgrade the service.

"Very nice hotel"

4
18/10/2017

After reading the many reviews on TripAdvisor we opted for this hotel and were not disappointed. Room 26 and 36 probably have the best views in Inverness over the river facing the Castle. The staff were friendly, the hotel was extremely clean, well located for restaurants and bars if you chose to to leave the hotel. If I had a criticism it was too hot. However turning the heating off and opening the window soon resolved so very minor. Highly recommended.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Stephenstorey, Thank you so much for your lovely review and kind words! I'm thrilled that you enjoyed your stay and were so please with the staff and location. I hope that you enjoyed your visit to Inverness and that we can look after you again soon. Kindest regards, Aimee

"Over priced for what we got and an unbearably hot room"

3
13/10/2017

The Inverness Palace is something of an enigma: it ought to be a 4 star, especially given the price (we paid £560 for 3 nights B&B in an ordinary double), but unless you upgrade to a large double with river view (which would have taken the price to £710 for 3 nights!) it definitely isn't. We travel all over the UK, Europ and world destinations and found this hotel puzzling as it is just not good value. There are a lot of positive things about the hotel: the location is great, on the river and a short walk from the city and all its facilities. Also there is a fab Italian restaurant almost next door! It looks good - Scottish Baronial Style - and the foyer is now very smart if you can ignore the strong smell of chlorine from the pool. There's also a handy Starbucks coffee bar. The chlorine smell is a give away that it does have a pool/spa facilities, which is another plus if this will add to your pleasure. Also the staff were nice and helpful/responsive. I loved the fact they accept people buy their own drinks for their rooms, and they will bring you tumblers/wine glasses/ice/lemon at no cost! The two things that burst the balloon however are the rooms in the new extension building and the hot breakfast. In the guest guide it advises there is no air con as it is an old building: This IS true of course of the old building, but it's a complete mystery as to why air con wasn't put into the newer extension, which is clearly purpose built. Our stay was spoiled as we couldn't relax in the room which was very hot. We don't know why: It was mid October and cool enough outside. We had the window open to its fullest extent the whole time and a fan on when in the room/all night. I suppose it didn't help that the bathroom was so small and airless, and no air extractor came on with the light as is usual in other hotels. There was a comic element to being sweatier AFTER your shower than before, but it wasn't really funny to actually live it. All I can think is that it was built in a way to conserve heat/money: Great for the economy of the hotel, but torture for the innocent guest!! The room doors are also on a very tight and powerful spring mechanism so unless a guest is intelligent enough to keep hold of the handle, they slam loudly shut every time someone enters or leaves their room. This was maddening as all the guests but ourselves just let them slam. Several times we literally jumped out of our skins at the loud bangs. I would dearly like to spend a few minutes with the man or woman who designed this delightful extra treat . . . The other let down is the hot breakfast. The continental selection, cereals and fruits are fine, but the hot breakfast was OK in parts, grim in others - and always lukewarm to cold. This hotel caters for coachloads of people too, so go to breakfast latish if you can! This is the reason I guess this also explains why the hot breakfast is so lacklustre as it is churned out for the mob: the fried eggs were indescribable, tiny overcooked bullets, and the scrambled eggs tasteless and soggy. The tomatoes were never cooked through and the bacon horribly flabby (I can only presume microwaved??) The other items were OK. Toast is brought to you, and the wheaten is the nicest. I would recommend avoiding the cooked items unless you just want say sausage and beans, and you can breakfast better on porridge and or all the cold options. It's quite sad to have to criticise, as the staff clearly want to please. If you do want to stay here, go for an upgrade and you may be OK - that though will be a pretty expensive option and you'd still get the lacklustre breakfast unless maybe you ask for it brought to your room? If the heat in the newer building were sorted and the hot breakfast well cooked and kept hot, this would be a really good place to stay. As it is, we can't stay again as it's bonkers to masochistic to pay so much to be uncomfortable: We've checked Trip Advisor more carefully and we will try one of the 5 star smaller hotels in the city next time we stay. We notice how many people in the reviews of the Palace complain of the heat, but clearly nothing can be done as it doesn't change. And as long as the coaches keep rolling in and out, I guess there's no huge motivation even to try.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear hfulton32, Thank you for taking the time to post your review and I'm sorry you have left disappointed. I am sorry too that you were not happy with the value of your experience and especially the temperature of the room and the quality of the breakfast items. We have 110 rooms in total, whenever we can we will change our guests room to one more suitable. I am sorry we could not offer you the complementary upgrade as requested, whenever we can we always will. Breakfast should always be delicious, fresh and well cooked. I am sorry that this is not the experience you had and I have let our Head Chef know. It's great that there were aspects of the hotel you enjoyed, I'm sure we could allocate you a room that would be more appropriate on your next visit to Inverness should you give the us another opportunity to look after you. Thanks again for your review and kind regards, Della.

"Good location"

4
12/10/2017

One night stay. Good location for walking to the castle or just around Inverness. Hotel has two buildings. We were in the new building - recently renovated rooms. There were three of us so we had one of the family rooms. Two twins and one queen. Large room, but it was in the basement so wifi and cell service were poor. Very clear, a little warm but window opens and there was a fan. No "basement" issues. Good breakfast. Parking on site and if the lot is full valet will take the car and return it at time you designate. I would stay there again.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear ChristineD20162016, Thank you so much for your fantastic review. I'm delighted that you enjoyed your stay and am glad that you were pleased with your room. I'm sorry about the WiFi connection, we are upgrading in the near future! I hope that you enjoyed your visit to Inverness and that we can look after you again soon. Kindest regards, Aimee

"Lovely hotel."

4
12/10/2017

Easy to find, just by the river, near to cafes, bars and restaurants. Valet parking is very helpful. Room was nicely presented, clean and spacious. Downside is the charge of £50 per night, to get a room overlooking the river - it's not that great a view! However, the staff were lovely and the breakfast plentiful and tasty.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear FeeWilliams, Thank you so much for your lovely review. I'm so happy to read that you were pleased with so many aspects of your stay, especially that you found the staff lovely. I'm sorry that you were disappointed with the cost of the upgrade. I hope that you enjoyed your visit to Inverness and that we can look after you again soon. Kindest regards, Aimee

"Good hotel let down by room"

4
12/10/2017

The food was good and the service excellent. Our room (503) was the basement of an annexe, so little natural light or ventelation. Although nicely furnished there was nowhere to put our clothes except for a few hangers so we ended up living out of our suitcase. It needs some drawers. Not what we expected of a hotel of this standard or the price we paid.

"Autumn break 5 days"

5
11/10/2017

The best hotel we have ever stayed in. Evening meals were excellent, breakfasts fantastic. Room was good size with two chairs, (quite rare). Service excellent. Nothing was too much for staff. Even provide jug of fresh milk each day for coffee making in room. 10mins walk from rail and bus station. Good size swimming pool. A really good experience. Loved it!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear chrisbentley2017, Thank you so much for your kind words and fantastic rating. I'm delighted that you were so pleased with your stay! I hope that you enjoyed your trip to Inverness and that we can look after you again soon. Kindest regards, Aimee

"Faultless Stay"

5
09/10/2017

The hotel is really easy to find, it's in an amazing location. When we first arrived the car park was full, so I called the hotel and they said it was no problem to double park and someone would come out and park it in their separate car park which was perfect. We booked a small double room as we were only there for about 12 hours and we were put in the house at the back of the hotel. It was very comfortable, probably more quiet than the main hotel as we were off the street. There was a little garden at the front with chairs. If it was nice weather and people were sitting outside it might be noisy but for my partner who smokes it was perfect. I want to add the staff here were super friendly, the same staff that checked us in at night were the same staff that checked us out the next morning.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Vicky L, Thank you so much for your lovely review. I'm thrilled that you were pleased with so many aspects of your stay, and I'm so happy that you found the staff helpful and friendly. I hope that you enjoyed your visit to Inverness and that we can look after you again soon! :) Kindest regards, Aimee

"Great location"

4
05/10/2017

A little over priced and if you're not careful, you might end up in a room in the back overlooking alley. Best rooms are in the front looking directly at the Castle and the River Ness. Easy walk to Castle and restaurants in town.

"Princess in the tower"

5
05/10/2017

Travelled with a friend. Each of us had one of the Tower rooms facing the palace. Very comfortable. Fabulous view. Very convenient to the downtown area. Surrounded by great restaurants. Would definitely stay here again.

"A wonderful experience"

5
03/10/2017

The hotel is a beautifu,l right on the river Ness across from Inverness Palace. The staff are friendly and accommodating in every way. We booked a river view and it was well worth it to watch the castle light up at night. Dinner in the restaurant was delicious. Again, the staff were lovely. The buffet breakfast had a good selection. The valet staff were very professional and helpful, as well. Not one complaint and all praise.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Michele B, Thank you so much for taking the time to write your lovely review. I'm so happy to read that you enjoyed your meals and were pleased with friendliness of the staff. I hope that you enjoyed your trip to Inverness! Kindest regards, Aimee

"Trip to Scotland"

5
03/10/2017

Our stay at the Best Western Palace Hotel in Inverness, Scotland was excellent. The room was very inviting and and clean. The location was in the center of town overlooking the River Ness with the Inverness Castle across the way up the hill. The staff was very helpful and knowledgeable. The hotel is close to everything, even a coin operated launderette. We had a an excellent stay and knowing that we had an excellent place to come back to was a welcoming thought.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear davidcX2588QF, Thank you so much for your lovely review. I'm thrilled to read that you enjoyed so many aspects of your stay! I hope you had a fantastic trip to Inverness and that we can look after you again soon. Kindest regards, Aimee

"Could not fault it"

4
02/10/2017

From start to finish this was a wonderful place to stay. Lovely spotless clean rooms, good food and some of the nicest friendliest staff throughout the hotel I have ever met. The stunning view only added to the one of our best trips away as a group of friends. Give it a go, you won't be disappointed!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Charlie4Uk, Thank you so much for your lovely review. I'm thrilled to read that you enjoyed so many aspects of your stay, especially the friendliness of the staff. I hope that we can look after you and your friends soon! Kindest regards, Aimee

"Good points and drawback"

4
28/09/2017

Good is its location. Shopping and restaurants are a 10 minute walk. There's Starbucks in the lobby, wi-fi is good. View of the Inverness castle across is a plus. Drawback is there is no elevator and if your room is in the 3rd floor, it can be a drag.

"Wonderful Room in Inverness"

5
27/09/2017

We checked in and were shown to our room called "The Castle Room" overlooking the river and looking directly across to the Castle. The room was amazing, huge and very comfortable. The hotel is in a great location, within walking distance of several restaurants and pubs. Would have liked to stay an extra night. Service was perfect.

"Wonderful hotel and great restaurant on the River Ness with view of the castle"

5
26/09/2017

My husband and I thoroughly enjoyed our 3-night stay. Our lovely large room was in the main building with a view of the River Ness and the castle. The bathtub/shower combination had the tub faucet and handles at one end, and the shower and handles opposite, which was great. Appreciated the little extras (whisky, shortbread, toiletries, in-room coffee). The staff bent over backwards to respond to our every request. Check in and check out was a very easy process. The spa includes large towels, changing rooms, a gym, pool, and hot tub. (Be aware you can only stay in the jacuzzi while the light is green. Self-cleaning is occurring when the light is red.) Hotel is located in town and within walking distance of the train, bus station, and many restaurants and shops. The best restaurant is in the hotel. The food was superb for dinner and breakfast, and again the service of the restaurant staff was stellar. Highly recommend this hotel and restaurant. Wish we could have stayed longer.

Della E, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for such lovely words. It is very much appreciated and really gives all departments a boost when they are mentioned. We look forward to hopefully seeing you again. Kindest Regars Sarah

"Nice hotel"

3
24/09/2017

So I had a room in the building next to where you check in at. Thankfully, I was on the 2nd floor because they do not have elevators. The room was decent size. They leave you small bottles of whisky and a sweet treat, and a goodie bag of spa samples for your stay. Unfortunately, this hotel does not have AC. You would think this would not be a problem, but the weather was not as cool as we had hoped. The hotel does supply you with a very small loud fan to plug in. The hotel is right on the river and an easy walk to nice restaurants. I felt it was too expensive for what the hotel has to offer. I would not stay here again based on the AC issue and lack of elevators.

Della E, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write. I am really glad that you enjoyed the little treats and location, but I am really sorry you did not mention the elevators to us on check in or time of booking as this could have been arranged in another part of the hotel where there are two elevators, hopefully this might help change your mind to coming back to us. Kindest Regards Sarah

"Traditional new year"

4
23/09/2017

If you are looking for a traditional new year celebration this is just the ticket although it's expensive if you don't take full advantage of all inclusive package. The best of the hotel includes the lovely river views, valet parking and the spa. It is a great location for walks by the river, the cathedral, the Eden Centre and across to the castle and monument to Flora MacDonald.

Della E, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for looking at our packages and recommending them! It is really nice of you to mention what we do and what we have to offer. Thank you again, it is very much appreciated. Sarah

"One night stay"

4
22/09/2017

We booked into the Palace as the other hotel which we had booked did not have a room for us! Actually they did us a favour, as the Palace was great. It was a special milestone birthday for me. My daughter, her husband and my son arrived at the palace with a bottle of champagne. My daughter asked if it would be OK to have our own champagne, and not only did the staff provide an ice bucket and glasses, but they even put strawberries on the glasses!! The room was lovely. Very clean and comfortable. No view, but who cares! Great breakfast with plenty choice. Very pleasant young lady in reception from Hungary. Thank you Palace for rescuing my birthday. High recommend this lovely hotel.

"Beware of Small Bathrom"

3
20/09/2017

This hotel is in a beautiful building in an old palace. the location is stellar right on the Ness River. The rooms were nothing special and our bathroom was very small. The opening to the shower was no more than 24", We are not big people, i would think someone who is heavy set might have a hard time moving around in the shower. Breakfast items were not hot.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Larry, Thank you so much for taking the time to write your review. I'm glad that you enjoyed the hotel's location (we're very lucky!). I'm sorry that breakfast and the room you were staying in did not meet expectations. We have 110 in total which are all different shapes and sizes and will always try our best to make sure you're happy, I'm sorry that this was not the case for you. I hope that you enjoyed your trip to Inverness. Kindest regards, Aimee

"One night - Great Place"

5
19/09/2017

We booked this hotel after our previous hotel was horrible. This was an outstanding hotel. We had a great room. Close to downtown and beautiful walks. I would highly recommend this hotel. The only downside was the large dog they let stay there. I like dogs, but this was a very large dog. Because of allergies, I am not a fan of animals in hotels especially extremely large dogs (bigger than a German Shephard)

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear 1965Colleen, Thank you so much for your lovely review and rating! I'm so happy that you liked your room and were pleased with the location (we're very lucky!). I'm so sorry that you were uncomfortable with our dog policy. I hope that you enjoyed your trip to Inverness and that we can look after you again soon. Kindest Regards, Aimee

"Good rooms but overheated"

4
19/09/2017

Stayed 3 nights as part of a Great Rail Tours group. The location was very good beside the River Ness and a short walk to the town and station. The hotel is very modern with an indoor pool and gym and rooms are very comfortable apart from the overly warm heating which cannot be controlled. During our stay we left the windows open all the time and often slept on top of the bed. However, the towel warmer worked very well and small items dried quickly. Included breakfast and dinner was standard hotel quality but the serving staff in the dining room were lovely.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Panda055, Thank you so much for reviewing your stay. I'm delighted that you were pleased with so many aspects of the hotel! I'm sorry that you found your room too hot, fans are available from the reception desk to try and help. I'm sorry that you weren't made aware of this. I hope that you enjoyed the rest of your tour. Kindest regards Aimee

"Small but Clean Room"

4
19/09/2017

We found the staff at this hotel very friendly. Our room was small but adequate for the one night stay with our tour group. We had dinner and breakfast in the hotel and both meals were good. All in all a pleasant stay.

Della E, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Kestrels666, Thank you so much for taking the time to write your review. I'm so happy that you were pleased with the friendliness of the staff and enjoyed your meals. I hope you enjoyed the rest of your tour. Kind regards, Aimee

"Terrible Hotel"

1
14/09/2017

Our tiny room was made smaller by the eaves hanging over the bed. Only one small window provided ventilation, and the window only opened a few inches. Thus, even though the temperature outside was 50 degrees F, the room inside was stifling. We could not sleep at all. The furnishings throughout the hotel date from the 1950s (I presume), not an attractive era. The hotel smells like cabbage, has only one slow elevator, and the advertised car park is off-site so you don't have access to your car and must make an appointment to retrieve it. There is no night life in Inverness, so don't be misled (as we were) into thinking you'd be in a lively location. The room we had was grossly overpriced, at almost $300 US for a room that had a full ceiling height for only 6 feet across. I think a Motel 6 would be more comfortable, although I've never stayed in one. I've stayed in hundreds, if not thousands of hotels, and this one ranks among the very worst. I can't understand the positive reviews. They must be from people who rarely travel.

"Comfortable and centrally located"

5
14/09/2017

Staff are kind and very helpful. Prices are high, but that is to be expected in a hotel of this standard at the height of the season, and at least one gets one's money's worth. Buffet breakfast was very good. Convenient central location allowed one to return and rest up for the next expedition, and the Highlands are well worth visiting.

"Brilliant service"

4
14/09/2017

This is one of the better hotels in Inverness, it has been newly refurbished and looks great, I stayed in the old guest house and the rooms have been redecorated to a very high standard and is nice and quiet compared to the main building

"Inverness"

4
13/09/2017

Peter the concierge was helpful and outstanding, Breakfast was good. Room was somewhat spacious with a view, but shower didn't drain well and it smelled a little dank or like pets were in there. Overall everyone friendly and helpful

"Inverness Break"

4
13/09/2017

Stayed in this hotel a few weeks ago and had a very pleasant stay! The staff at the Best Western are very friendly and helpful and were always on hand to offer assistance. Location of this hotel is brilliant. Will be returning in the future.

Della E, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Rachael, Thank you so much for taking the time to write your lovely review. I'm delighted that you enjoyed your stay and were pleased with the staff. I hope you enjoyed your trip to Inverness and that we can look after you again soon! Kindest Regards

"Four nights in Inverness "

4
07/09/2017

Was a nice hotel. Elevator a little small, fits four normal adults, says six, but that would be all kids. Pool was nice, hot tub nice, but you had to get out for 30 minutes after 15 minutes. Nice bar area, close to City Center. Room was nice, but warm, fan helped some, but window doesn't open enough. I would stay again.

"Quirky, In A Nice Way !"

5
06/09/2017

We love Best Western Hotels , always Quirky , always different and the Palace Hotel on the banks of the River Ness was no exception . Delightful building , lovely modern decor , great staff and beautiful rooms . Ask to stay at Number 10 at the Palace if you want the best rooms , also ask for a river facing room and enjoy a stunning views of the castle . Excellent value for money , superb breakfast ( a special mention for Marlene , the waitress who made breakfast even better , with her brilliant service ) and an excellent bar to relax in after your day out, sightseeing. 10 out of 10 .

"Nice location"

3
05/09/2017

I had expected our room to be better than it was. Not all the rooms are in the palace part. Ours appeared to be located in an addition off the back of the palace which isn't shown in the picture on the website. There wasn't any air conditioning and the window placement didn't allow for much air circulation. A fan helped somewhat. The pool and spa were very nice. The towel heater in the bathroom was great for drying our suits on. The elevator was really small and woefully inadequate when tour buses unloaded groups. There were quite a few steps to go up to check in and no one to help with bags. Breakfast was typical fare on the buffet which was replenished in a timely manner. There is a Starbucks joining the lounge but it doesn't serve any iced beverages and hours of operation were limited to when we weren't there. The location was convenient for walking to the shops and a grocery. On Saturday night there was highland dancing and the local fife and drum corp to enjoy downtown.

"Best Western Palace and Spa Inverness"

3
05/09/2017

Our stay was very good expect our family room was very warm and there is a lot of noise early in the morning. Get a roommate the front of the hotel. Staff are great and food is pretty good. The location is perfect for access to the town. The car valet service is excellent. Finally the pool is great for children and adults.

"Ideal location"

4
03/09/2017

This hotel is in an excellent location, central to many restaurants, pubs, shops, sightseeing and much more. Beautiful hotel, high standards with excellent food and drink served. Comfortable good sized rooms.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear jeanlx9506NL, Thank you for your review, it's lovely to know you enjoyed your stay with us. We're delighted you enjoyed Inverness and our fabulous location! I hope we can look after you again very soon. Thanks again and kind regards, Della.

"Over rated"

2
31/08/2017

Stayed here for 3 nights as our agent said it was luxurious. That it was NOT! Nice enough, with very friendly , helpful front desk and restaurant staff. Our room on the third floor did have a nice river view and was quite pleasant. The bed was comfortable and the welcome wee dram was great!. BUT it was very warm , even with the window open. Breakfast offered a lot of mass produced choices and was not so tasty. Coffee not great. The main plus point is that it is very central - but so are a lot of cheaper options.

"My trip to Scotland"

5
30/08/2017

The views,the STAFF, the Hotel. If you want to go to Scotland, and have a rewarding experience, stay here. The Staff is amazing and the Hotel has everything you need, and if they don't, they will get it for you.

"older hotel with a deceiving facade"

2
30/08/2017

the hotel has no air conditioning and so is hot and stuffy. Room furnishings are older and often stained. The bathroom provide one small bar of soap for two adults and no face towels - they don't have any in the hotel! The front entry is modern and open and belies the old, drab interior.

"Great place!"

5
29/08/2017

Just a shame we only stayed 1 night! We were in the renovated building, with a direct view on the castle. Room was cosy and large enough for the 4 of us. Gym is well equipped and pool at 29C all year around. No chance to taste the restaurant neither for diner nor for breakfast.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Alexandre E, Wow, thank you! It's fantastic to know you enjoyed your night with us and thanks for sharing your experience with everyone! Hopefully you can make your next trip to Inverness longer and we can look after you again! Kind regards, Della.

"Great Location, Comfy Beds, but Noisy and Warm"

3
28/08/2017

We booked here at the last minute after a change in plans. When booking, I asked for a quiet room… We were given a room at the back of the second building, facing the backs of other buildings, and some rooftops below. As the room was warm and there is no air conditioning, we opened the window. Even with the window open, the cooler night air did not enter the room. We hoped to set up the fan that came with the room in the window, but the cord wasn't long enough. We called reception and someone brought us an extension cord right away. Unfortunately, it did not work. Nevertheless, the fan helped cool some. Still, the duvet was heavy so we were uncomfortably warm. The bed was extremely comfortable so I was hoping for a chance at decent sleep. Unfortunately, at 7 am, we were awakened to a cacophony of sound – the clitter-clatter of dishes and cutlery - emanating from a commercial kitchen below, where the set-up for the dishwasher was in front of an open window below our room. Beware of rooms at the back of the second building. These are rooms numbered 407-412, and presumably the same on each floor below. On the positive side, the location is excellent, close to the shops, restaurants, river walk, Eden Court Theatre. Wi-fi is free of charge, but weak, so I was unable to upload my photos to the internet. The tv only has a few channels. The breakfast was good, with lots of choices, though the dining area was quite noisy. Staff were quite pleasant. We arrived early and they held our luggage but didn't have the room prepared in advance for us, so we had to wait until the official check-in time to get into the room.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear CascadiaPNW, Thank you for your review, I'm sorry you have left disappointed with your experience. I do understand about the temperature and that being to hot is very uncomfortable. I am really sorry that we did not resolve the temperature in the room for you. Also, I will be talking to the Head Chef about the noise from the kitchen especially first thing in the morning and how we can best resolve this. Whenever we can, we always make the room available for our guests as soon as possible and we're always happy to look after luggage and our guests are welcome to make use of the leisure facilities in the meantime. It's great to know you enjoyed our fabulous city centre location and our breakfast. I do hope you enjoyed the remainder of your trip and thanks again for your time in sharing your review. Kind regards, Della.

"Ideal city location "

5
19/08/2017

Stayed here a few times with work, staff always helpful and assist with luggage, spa is amazing after a long day, beds are comfy and location of hotel is Ideal for the city, breakfast is always fresh and tasty.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Johnbhoy83, Thank you so much for your super review! It's great that you enjoyed our excellent location and that the beds were comfy too. Breakfast is so important to us, great to know you enjoyed it. I hope we see you again very soon. Thanks again and kind regards, Della.

"Lovely hotel"

5
17/08/2017

Right on the river and great location to walk into the city or enjoy the riverside walk. Friendly staff, very comfortable rooms. Beautiful old building but with modern conveniences. Good buffet style breakfast included

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear anne c, Thank you so much! We're so thrilled that you had a great time with us and you enjoyed the hotel. We have a beautiful location, it's great to know you had a lovely time. I hope you can stay again very soon. Thanks again and kind regards, Della.

"Great hotel, great location, lovely staff"

5
16/08/2017

We stayed a couple of nights in July 2017, found it friendly, rooms with a view, and in a great location. Special mention to Louise MacDonald who helped us! Rather a good breakfast too, and the pool a good facility.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Clare S, Thank you! Louise is lovely and a wealth of kindness and knowledge about the hotel, she's thrilled she was able to help you enjoy your experience with us. I hope we see you again very soon! Thanks again and kind regards, Della.

"Very Welcoming"

5
16/08/2017

The staff were amazing, very helpful. Helped me with my bags to my room. Also the car valet service was great. Bed was slightly hard, but thats just a personal preference and I can understand they can't change a mattress around for a customer every night.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear matthewcX1380SH, Thanks so much! We're very flattered! We feel really lucky to have such a dedicated, friendly and hardworking team - thank you. I'm sorry the bed was too hard for you, they're hand made by a local company to a very high standard - we have been known to make them softer/harder for our guests so when you stay again just let us know! Hope to see you again soon. Thanks again and kind regards, Della.

"Lovely hotel with beautiful views"

5
14/08/2017

Elegant rooms with tall ceilings that are tastefully decorated. The rooms aren't huge but they feel big and airy. We were lucky to be upgraded to a river view/view of Inverness castle (they will upgrade you if they have availability; we booked directly with the hotel and they included breakfast). What a treat. The views were beautiful. The location was very central (really it couldn't get better) and the pool and breakfast were nice also. A terrific choice.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear clastcm, Thank you! What a super review and we're so happy you enjoyed our beautiful location and rooms. We always will upgrade if we can, it's great we were in a position to for you. Thanks for recommending us, we all hope to see you again another time. Kind regards, Della.

"Excellent Staff"

4
14/08/2017

I stayed at this hotel in August 2017 for business. It is a lovely hotel. Nice big rooms and lovely grounds. Missing fitness centre etc - it is more like a large and classy guest house. The breakfast is excellent and the food generally good. The best thing though is the staff who are superb

"VERY NICE HOTEL"

4
09/08/2017

Greeted by friendly staff and a very lovely, knowledgable Manager. The room and bathroom very nice and clean, with a great view of the castle opposite and the river which leads to Lock Ness. Breakfast was good and plenty of it, though the staff looked a little overawed by the amount of guests (many Americans) who were coming and going. Very convenient with a very nice swimming pool and facilities.

"Best room ever"

5
08/08/2017

Checked in at midnight to best bed I've ever had in a huge newly remodeled suite. Our castle onS Orlando overlooking the. Was Fiver with your busses at out front door. Found a laundry around the corner so we went home with clean clothes. Wish we had more days there. Great pool and fitness center and superb. Reakfast offerings of all types.

"Excellent Hotel"

5
07/08/2017

We stayed for one night only in a wonderful river view room, the room was very well presented and extremely comfortable. The hotel had a great central location and a friendly lounge bar, highly recommend this hotel for anyone looking for a central location in Inverness.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear jameskO4494HK, Thank you so much for sharing your experience with everyone! We are absolutely thrilled that you had a great time with us, it's fantastic to know we looked after you so well and that you can recommend the hotel too! I do hope we can look after you again on your next visit to the Highlands! Thanks again and kind regards, Della.

"Excellent"

5
06/08/2017

Great room overlooking the river, very friendly staff . The Hotel is a traditional well run hotel. Location is also great ideal for shops, station and local attractions. Would certainly stay there again and recommend

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear gacuk2015, Thank you! We're delighted you enjoyed your stay and enjoyed the facilities we provide, it's lovely to know you can recommend us to everyone too - thank you. I do hope we can look after you again very soon. Thanks again and kind regards, Della.

"Dispointed"

2
04/08/2017

Great location, but expensive Beautiful view outside, small room with petty view inside Nice restaurant, medium quality food Very noisy inside Extremely crowded by people from around the world Drivers of coaches waiting in front of the hotel with diesel engines started Smokers outside A high contrast with Highland...

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Andu-Popa, Thank you for sharing your review. We're so sorry you have left disappointed with your stay, this is not our intention. The hotel can become very busy at key check-in and check-out times, we try and manage this as best we can with efficiency and friendliness. It would be lovely to welcome you again, I hope we do sometime in the future. Thanks again and kind regards, Della.

"Disappointing view."

4
03/08/2017

The hotel is well located for the town centre. We stayed for three nights while on a tour of the Highlands with Great Rail Journeys. It has the appearance of a grand old hotel and the reception, bar and public areas are clean and attractive. However behind the old hotel is a more modern part, where we were accommodated. Our room was disappointing, whilst being clean and a decent size the view from the window was of dustbins! - was this the Scotland we had come to see? The hotel does have a spa though and a decent sized swimming pool, so this made up for the disappointment of the room. The food was good and the staff were friendly and efficient.

"Nice outside, but non river-view rooms disappoint"

3
01/08/2017

The hotel is in a very convenient location, and is very attractive from the outside. The restaurant, bar, and coffee bar is quite nice with Starbucks coffee available all day. The parking availability is good, and the pool facility is large and convenient. The non riverside view rooms have not been updates, they are very small, with old carpeting and could benefit greatly from some upgrades. When we arrived the sheets in our room had not been changed and the room had not been ''turned over" service addressed this immediately and was very friendly and helpful. A good hotel but the outside doesn't match the inside unless you pay extra for the riverside view upgrade

"Saga hotel - good views but hot and ad-hoc"

2
30/07/2017

Well, you can't beat the view – the restaurant and bar look over the river to the castle. The breakfast can only be described as copiously generous in a waistline-threatening way. But on the flip side, I found it to be too hot (a couple of taxi drivers confirmed that they hear this a lot about the Palace) and they did put me in an annex across the other side of the car park – so I had to walk to the main building and back in the rain for breakfast. The room also did have a bathroom that was on the other side of a public corridor, so walking across with a towel wrapped around my waist gave quite a youth hostel feel to the whole experience.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear PeterH1971, Thank you for your review, we're sorry to have scored so low in your view. We're really sorry you found the room too hot, we have the facility to control the radiator temperature in all the rooms and we can always provide a fan. The room you were allocated is brand new and I do understand about the private bathroom being over the hall way, this area is purely used as a fire exit and only those allocated that room would use this as access. I am sorry that this was inconvenient for you. We enjoy offering an extensive choice at breakfast, there are always "healthy" options available too! Thanks again for your comments and kind regards, Della.

"OK, but might disappoint some."

3
30/07/2017

Good location, with clean rooms. But satisfaction depends on which room is allocated to you. Some are good, with easy access. But some are quite small with no lift access. My room was a 'double with shower' in the former Winston Milton Guest House & Cottage next door. The room was very small - barely adequate as a single - and on the second floor with no lift access.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Arandale, Thank you for sharing your experience on Trip Advisor. There are 110 rooms in total and all are different shapes, sizes and decors. Whenever any of our guests lets us know there is something not suitable about a room, we will always try our best to find an alternative. There is not a lift in our newly refurbished Number 10 at The Palace, it is an original Victorian building with three floors and there are a number of rooms on the ground floor. Whenever our guests require a lift, we will ensure they are allocated a room with access to one in the Palace Hotel. Alternatively we can always help with luggage up or down the stairs. It's great you found the room clean and that you enjoyed our fantastic location. Thanks again for your review, I hope we can look after you again on your next visit to Inverness. Kind regards, Della.

"Disappointing for price "

2
27/07/2017

Arrived and had to ask for the sheets to be changed and toilet to be cleaned as both were dirty. Was unable to eat the pork as was so tough. You can hear everything in rooms next to you and above! Very creaky floors! Staff were helpful and friendly. Pool facilities good. Location excellent with free parking. I'd have scored it as average but the price paid for the tired bedroom facilities lowered score further.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Anna W, Thank you for your review and we're sorry you were unable to score your experience higher. I can understand your disappointment with regards to the cleanliness - this is most unusual as we usually receive fantastic praise for the standard of cleanliness in the rooms. I have also let our Head Chef know you did not enjoy your meal, I am sorry about this. Thank you for your balanced comments, we appreciate you including the aspects of the hotel that you enjoyed as well. Kind regards, Della.

"Fine"

2
26/07/2017

Hotel in a good position. Everything was fine but pricey. Had our car parked by staff. Chap who brought it back was very helpful. Really the only member of staff we spoke to. But hotel was clean and room was fine.

"Great location. "

3
25/07/2017

This hotel is located right in the southern edge of the Ness River across from the castle in Inverness. The location affords walking along the river and through the downtown. The hotel itself is not great. We stayed in the building next door. There was a 3-story hike to the room. The rooms were recently renovated. The bed was comfortable. We could have used a fan. The room was hot, particularly that high in the building. There staff made good recommendations for dinner. There is a nice pool at the hotel as well. Overall, it is nothing special, but it was a reasonable place to spend the night.

"Good location"

4
25/07/2017

We stayed at this hotel for four nights whilst visiting the highlands with Travelsphere. A great location by the river in the centre of town, parking is at a premium although they do have valet service if needed. The staff are efficient and friendly apart from one girl in the bar who doesn't no how to say please, thank you or smile. The rooms were fine with all facilities available. The only thing that let down the room was it was uncomfortably warm at night and we had to have the window open which wasn't a problem until 3.30 every morning when the Gulls woke us up. The hotel Wi-Fi is almost none existent, There wasn't a great selection of food for the evening meal considering the price. Breakfast was fine with plenty of variety to choose from.

"Good in parts"

3
24/07/2017

The Palace has quite a lot going for it, but it also falls down in too many ways. The good points: location excellent, staff friendly and often went beyond the call of duty - particularly Enrico in the dining room. Our beds were comfortable. It has a spa with an excellent swimming pool - great for families; it is quiet - at least our room was. And the free valet parking is an excellent service, though getting your car back at busy times can take quite a long time. Not such good points: our bathroom had not been cleaned properly, the TV control was strange - so much so that we had to summon a porter to explain what to do, and the pillows weren't good. The bar area and brasserie is bit spartan; the dining room is much better, but the food was pretty ordinary. I ordered butterscotch profiteroles, but there was no butterscotch in them. The wifi was incredibly slow to the point of being non-existent at times. Altogether we thought the hotel missed out too often, and was not great value

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear ericmyra, Thank you for posting your balanced review and sharing your experience. Thanks also for complementing Enriko, he is super and such a credit to our team. It's great too that you enjoyed the swimming pool and the beds were comfortable. I'm sorry that the meal was not as it should have been and that you didn't enjoy the atmosphere in the bar/brasserie. I have let our Food and Beverage Manager and our Head Chef too. We would hope that all of our guests enjoy their stay, I'm sorry that we fell short with some aspects of your experience. Thanks again for your review and kind regards, Della.

"Stornoway bound"

2
18/07/2017

Stayed one night after long overnight journey from London, Room was one of the smallest I've ever stayed in , considering the price, Room service breakfast was included, cold on arrival, undercooked cold bacon, hard fried egg, and I'm sure tinned mushrooms, unedible, no bath either! Will be staying at the lovely Royal Highland from now on,

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Sandra M, Thank you for posting your review, we're really sorry you have left so unhappy with your stay. Our rooms are all different shapes and sizes, the singles are smaller in size however there is usually the option to upgrade to a double for sole occupancy to have a larger bed and space. Breakfast should never be cold, neither the bacon undercooked or a hard fried egg. I am really sorry that this is what was served to you and please be assured, I have let our Head Chef know. The mushrooms are not tinned, they are delivered fresh each day and braised in butter each morning. I am really sorry that the breakfast was not to our usual standard and I can understand your disappointment. If you would like to discuss your stay in more detail, please do feel free to contact me at the hotel. Thanks again and kind regards, Della.

"An Absolute Favorite"

4
18/07/2017

Check in was fast and friendly. The breakfast was more than adequate! Room was very nice with the exception of the window on the 1st floor which seemed to be unsecure and I was unable to secure it using the window closing device. I was in the second building, and close to the entrance - a terrible location because none of the other guests were mindful of their actions and we were awaken at all times of the day and night to loud guests and slamming doors! Hotel should put in "silencing" devices to keep the doors from slamming and making terrible noises! Location was an absolute 1000% - wonderful! The only other factor taking away from our comfort was having to provide our own soap after the first night. we checked in two people, and the rest of the stay were given enough soap and amenities for one person. Overall a decent stay - but over very priced! Overpriced by about $50.00!

"Western Inverness Palace Hotel & Spa, Inverness"

4
18/07/2017

Great old style Scottish hotel. Very friendly and helpful staff. Would recommend to friends and family. Ideal location within city, nice views across river facing the castle. Great site for touring the locale.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear frankrJ9011TO, Thank you writing your review and we're delighted you had such a great time with us. We have a fantastic location, excellent for exploring the city and the Highlands. I do hope we can look after you again in the future and many thanks again. Kind regards, Della.

"Very Poor Food"

2
17/07/2017

We stayed for four nights as part of a group tour. The hotel is in a great location right on the Ness River and a short walk to town. Our room was very small but comfortable, even with the small double bed. Others in our group were given rooms at the front of the hotel with a king bed and lovely views of the castle and river. We were disappointed by the "view" over the car park at the back of the hotel. The staff were very good and the bar area was pleasant. Our main issue was the terrible set menu each night. I'm not a seafood eater or a vegetarian so only had one choice of main each night. For a cost of 25 pounds each per night I felt ripped off. Several of the tour group that I spoke to also felt the same way.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear steve_fossil, Thank you for your review, we're really sorry to read you have left so disappointed, especially with the meals we provide. I have provided our Head Chef with your review, it's very important to us that we have an understanding of what our guests are expecting and I am really sorry that we fell short for you. We will happily create a meal or amend a meal to suit our guests, I'm sorry that we didn't make you aware of this while you were with us. Rooms are allocated a few days before arrival, I am sorry that you were not happy with the one we had for you. Occasionally, guests are provided with a room looking over the River purely because those are the rooms that are remaining, I do understand that this would have been a dissappointment. If you would like to discuss your stay in more detail, please do feel free to contact me directly at the hotel. Thanks again for your review and kind regards, Della.

"WOW! Such service! Such a great room!"

5
14/07/2017

After a phone call to their front desk in what would have been the middle of the night in Scotland,I wrote to compliment the hotel on their customer service. It was that impressive. Upon arrival we were shown to our sumptuous room with the most awesome view of Inverness Castle. The room was vast, with the most comfortable beds of my entire vacation. The seating area in the giant bay window afforded us such a beautiful view - the river, bridges and the castle. There was service for coffee and tea, bottled sparkling and still water. The bathroom was sparklingly modern with a fantastic shower and lovely products too. Breakfast was served in the dining room downstairs and was hearty with plenty of choice. The room was bustling but we were fortunate to have the table in the window with that wonderful view. Flawless service from every member of staff either in person or on the phone. It's in a great location for walking into the shopping area for to restaurants or bars, or just along the embankment of the river just because it's pretty and peaceful. Highly recommended.

Della E, Rooms Division Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Your feedback is wonderful and it really makes a difference to read how much someone has enjoyed their stay. So a very big Thank You from everyone here at the Palace!

"Great location, pretty rooms"

4
13/07/2017

We were a bit concerned--Best Western? We pulled up behind two large tour buses outside, but the groups had already checked in, thank God. The hotel staff had trouble finding our reservation, until they looked under my tripadvisor alias(!) Check-in after that was quick. It's a large lobby, with lots of seating, and a coffee shop serving Starbucks in an adjoining room. We were on the third floor, each room (37 and 39) at the top of the round turrets, with three large windows with a superb view of the Inverness Castle across the canal. Our rooms were nicely done and good sized, including the bathroom. One bathroom smelled mildewy, but the porter came right up and changed out our shower curtain and all was fine. It is incredibly convenient to the town, and we walked everywhere. The bed was comfortable, and there was a large sitting area facing the windows. The elevator is a bit small and slow, but the stairs were wide and easy to navigate.

"Great views, buuuut, lazy lazy service"

3
10/07/2017

What a great location,views, everything, but, are the people in a huge comfort zone ??!! Reception - Bad !!!! Breakfast - Bad !!! Bar area - Very good !! No porter service !!, and my wife were post knee operation. I think : Lazy or bad service ??

Della E, Rooms Division Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
I cannot apologise enough for this and it just should not happen. We have actually employed extra porters and receptionist recently to help so I really cannot apologise enough as we are trying to improve our service to all guests arriving as it can be quite a busy time. We will all take your feedback on board and make sure that we do not let down anyone else. Kindest Regards Sarah

"Disappointing Intoxicating Tea Party"

3
10/07/2017

Lots of yummy food and drinks but unfortunately let down by poor service. Firstly when we arrived, we had to wait for a member of staff as the girl on the desk didn't seem to know/care as we were only there for afternoon tea. We were seated and our food and cocktails were taken out, which were lovely! Cannot fault the food at all, there was also loads of it!! But after that, there was no staff to be seen, nobody came back to check how everything was, nobody came to clear the plates and nobody came to offer more drinks. Had they done so we would have stayed a little longer and enjoyed our afternoon in the bar. I feel because we paid for the Tea before we arrived, they didn't care as they already had our money. We then had to ask someone to box up our leftovers to take home and the waitress came back and sat the boxes down on a table beside us and walked away again. It would have been nice if she had maybe taken the food away and done this for us. Any other Afternoon Teas I have been to, I have never had to box up my own food. Other little things I feel spoil the tea are the children's multi coloured plastic table cloths and the rainbow coloured paper napkins, these are things I'd use for my daughters birthday party and she's 4. Having proper table cloths and napkins would certainly add to the setting, you have these beautiful vintage tea pots and cup and saucers and then cheap paper napkins and table cloths. These little touches would make it perfect and truly like a special day out! Along with decent customer service!!

Della E, Room Division Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
I am really sorry to read this and cannot apologise enough. We really do care and will definitely be looking into this and making some changes. I am really pleased that you enjoyed the food but so disappointed that it was spoilt by what looks like a lack of care from our front of house teams. Again, please accept our apologies and we will be in contact shortly to discuss further. Kind Regards Sarah

"OK but not the greatest"

3
07/07/2017

Stayed here two nights, but was not impressed. It was just OK. Spacious rooms... but do not bring your own food or drink. Sign says if you spill on the rug, you are responsible for the cleaning. We were afraid to even make their supplied coffee... in case we spilled a few drops on the rug.

Della E, Rooms Division Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
I am really sorry to hear that you did not enjoy your stay with us. We really value all feedback and I am wondering if you could help further with the sign regarding the cleaning. This is something that I need to look into as we don't mind if you take food and drink to your room, I know some hotels do put signs in their rooms so I need to get a little more information so I can rectify this. My email address is sarah.fenwick @miltonhotels.com all one word if you would be able to help further? Thanks Sarah

"great stay by ther river"

5
06/07/2017

Stayed here for 6 nights, and appreciated an unexpected upgrade to the river view room. The room is generous in size, with an extremely comfortable bed (the linen feels like top quality!). Only minor gripe is lack of a fridge (though they do give free bottled water, as well as the usual tea making facilities). Staff has been always helpful and friendly. My breakfast was included and was decent in quality. The hotel can get busy with tour groups but noise has not been a problem. The location is excellent with great views and easy walk to the rail and bus stations.

Della E, Rooms Division Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to mention so much, it is really appreciated. We look forward to seeing you again. Thanks

"Great Place to Stay and Relax"

5
05/07/2017

Friendly helpful staff in a beautiful hotel looking out over the river and the castle. Idealy suited in the city centre and offering not only a clean comfortable room but a pool and spa this hotel was a great choice. Breakfast was a good selection of foods and the coffee was excellent!

Della E, Rooms Division Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write. Your comments are lovely and very much appreciated. We hope you will visit again. Thanks

"A breath of fresh highland air"

5
05/07/2017

This hotel had spacious rooms (I'll be honest, after being on the road and staying at small guesthouses, it was a treat to spread out!), Starbucks coffee, a full fitness center and good breakfast. The staff was very helpful and kind, and I appreciated the fantastic location within just a block or two of everything you need.

"Last minute deal for real"

5
04/07/2017

When we 2 couples discovered our rerservation at a remote "castle" was not as advertised, our wonderful driver/guide (who suspected we had been mislead) hung around and then drove us back into Inverness. We had seen this hotel and asked him to take us to it. He stayed close while we asked if they had room for us, mid-aftenoon for that night. Yes! Thanks and good-bye to our friend, and hello to wonderful accommodations. MIchelle at the front desk couldn't have been nicer or more helpful, upgrading us to river views (free!) and our experience went from potentially terrible to terrific. Great rooms, comfy beds. Superb location right on the water and near all the best places to be.

Della E, Rooms Division Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Michelle will be absolutely delighted that you remembered her and took the time to mention her in your lovely comments. Its so nice to hear that you had a lovely stay and everything was just right for you. Hope to see you again, Thanks

"Great Nights Sleep, Beautiful Location"

5
04/07/2017

Stayed one night at this Best Western Inverness Palace Hotel. It is a lovely hotel, situated on the Ness River across the bridge from the old city. The room was beautifully appointed and looked as if it had been newly refurbished. The bed was comfortable; the wifi was good; the amenities were nice. There is a lovely indoor pool and a restaurant on premises. There is a starbucks counter that had some refreshments in the lobby. The room I stayed was outside of the main building, across a small parking lot facing the Ness River. It is away from the rowdy downtown Inverness pubs. There is a great little grocery store just around the corner. Also a small laundramat for those traveling on extended stays. This was an expensive splurge in my travels, although I stayed only one night, I wished I had planned more time to explore this quaint village on my first trip to Scotland. I would stay at this facility again if given the chance!

Della E, Rooms Division Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for putting so much information into your review. It really is appreciated and helps new and returning travellers. You were in our new 10 at the Palace which has just been refurbished so it is very nice to hear some feedback on these rooms - especially the quietness and how the room was appointed. Hopefully this will not be your last trip to Scotland so maybe we will see you back soon!

"Great base camp for wandering Inverness"

5
25/06/2017

Excellent hotel within walking distance of the major sites. Good restaurants just down the street. Good coffee available in the lobby cafe. Parking can be a bit of a challenge - there are a handful of spaces near the side entrance.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Mark L, Thanks so much! We're delighted you had such a great time with us and that you especially enjoyed our fantastic location! I am really sorry you found parking a challenge, we have an overspill that we are happy to take the car to for you and bring it back when you need. Thanks again for your super comments, it's lovely to read that you had an excellent experience with us. I hope we can look after you again during any future visits to Inverness. Kind regards, Della.

"Great staff!"

5
24/06/2017

Was really blown away by the hospitality and service shown by Darren on reception. Despite our extremely late arrival, he went over and above the call of duty to ensure that we had everything we needed and more! The hotel was lovely, but the excellent service means I will book the same hotel every time I visit the town. 5stars

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear rorydonaldson, Thank you so much for your fantastic review! Darren is thrilled that he helped you enjoyed your stay with us and said it was a pleasure to help. He is a real asset to the hotel and it's great you received such friendly hospitality. We are so lucky to have such a fantastic team. Great that you can recommend us and that you will return, I hope we can look after you again very soon! Thanks again and kind regards, Della.

"wow first class"

5
22/06/2017

Highly recommended, very clean, great service, great food--try the fish and chips. Close to shopping and a great review. Room prices are very high like 260 pounds a night. the decore is modern and the building is re-done from the original stucture.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear cancadian625, Thank you ever so much! We're delighted you had such a great time with us and we demonstrated such friendly hospitality. Also, great that you enjoyed our famous fish and chips! Our Head Chef is thrilled you enjoyed your meal. We really appreciate you recommending the hotel to everyone, this means so much to us. I hope we can look after you again on your next visit to the Highlands. Thanks again and kind regards, Della.

"our 3 day stay"

3
21/06/2017

our room was ok but rather small the facilities were good and the position right by the river Ness was very picturesque The food was quite good. But the waiters and waitresses were not the best at serving the dishes, they reached across diners instead of going around when possible.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear neville m, Thank you for taking the time to write your review, we're very sorry that you did not entirely enjoy your stay. I am sorry to read of the service you received from the team in the restaurant, we will look at this with urgency. It would be lovely to look after you again on your next visit to Inverness, I hope we have that pleasure. Thanks again for your review and kind regards, Della.

"STUNNING"

5
19/06/2017

We just stayed over night but I wsill be going back The hotel is in two parts the main hotel & the building next door We stayed next door which has just been done up and it was outstanding - the quality of finish is very good The Room 14 is on the top floor whhich acn be a climp but is very good - clean and all what is needed and more The little black box with the tea coffee was a nice touch The breakfast was outstanding as was the service The spa with the pool is a very added touch

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Davidjohn, Thank you ever so much! We're delighted you had such a great time with us and that you'll be back! We couldn't ask for more and thrilled you enjoyed your stay in our newly refurbished rooms. Thank you for your fantastic praise of the service at breakfast - we feel so lucky to have such a helpful and friendly team. I hope we can look after you again very soon! Many thanks again and kind regards, Della.

"Not the best"

2
19/06/2017

I am afraid that we can only give this a two rating, and only because the wife liked the pool & spa. The hotel itself is quite nice but dated, having said that the location is great next to the river. What really lets the hotel down is both the bar staff and dining room staff, they definitely have not been trained and didn't seem to know what they were doing, on one occasion we waited for 20 minutes for the meal order to be taken, the food is mediocre at best. The bar is a similar story with staff not knowing which measure to use for a Martini for instance. A real shame but a better hands on management would improve this establishment.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Dave L, Thank you for posting your review on Trip Advisor. We're very sorry you can only provide a two star rating following your stay with us. It's great to know your wife enjoyed the pool. I am sorry you did not receive the friendly, professional service you should have. Thank you for your comments with regards to our food and beverage and management teams, we will take your feedback very seriously as our only wish is for our guests to enjoy their experience with us. It's great you enjoyed the location we have - it is fabulous! I hope you enjoyed the remainder of your holiday and thanks again for your review. Kind regards, Della.

"A gem in the right place"

5
18/06/2017

A perfect position within the city. easy access to the shops, not far from the rail and bus stations. Central to access to the highlands. A lovely gem of an hotel. The staff are attentive and nothing is a problem. They are very helpful and pleasant to speak to. The dining room is well attended and the food is great.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Wow FionaCRGN, Thank you so much! We're delighted you enjoyed your stay with us. You're right, we have a fantastic location for visiting the City and exploring the wider Highlands. It's lovely to know you had such friendly hospitality from our team - we feel very lucky! I do hope we can look after you again on your next visit to Inverness. Thanks again and kind regards, Della.

"Very impressed"

5
15/06/2017

I stayed here while on business and was allocated a recently renovated room in a property next door to the main hotel which was only a few yards away. I was allocated a ground floor room with a beautiful river view ! The room was larger than expected with a full range of quality modern fittings. The bed was King size or larger and was very comfortable. The bathroom was spotless with enough fluffy towels to dry an army and and an excellent shower. While you did have to walk a few steps along to get to the main hotel for breakfast this was fine as the weather was good, although in winter it may be less appealing. However the room, view and quietness more than make up for the very modest trip you have to make outside. The price was very competitive as well. I only tried the breakfast as I was eating out in the evenings and it was totally fine with a decent selection. There were coach tours staying so it could be very busy but the staff always managed to find me a table promptly and were very helpful. I have stayed in this hotel previously, but would certainly look to stay here again on future trips. While I did not use the pool it looks very inviting.

"Good and Bad"

3
15/06/2017

First the good: this hotel is an beautiful old building on the picturesque River Ness, just southeast of the main vehicular bridge. It could not be more beautifully or conveniently located. There are wonderful riverside walks and numerous restaurants within a couple blocks. The hotel is clean and the staff pleasant. Common areas are very nice with a comfortable bar seating area. The dining room is attractive and if you're lucky you can get a table at a window with a river view. There is a large indoor pool if that matters to you. Now the bad: while the rooms are average in size for a hotel in this range, they are poorly furnished. Lighting is poor for in-bed reading. The bathrooms are tiny with barely room to turn around and little space for toiletries, especially for women. Wifi service is free but so slow you'll long for dial-up modem service, if you can get a signal at all. TV service is also disappointing as there are numerous channels of shopping and other fluff but no dedicated news channel-not even BBC.

"Wonderful stay"

5
15/06/2017

This hotel has an amazing spa/pool area and is centrally located to the downtown area, Hotel is super clean/ great area Nice coffee and free wifi Highly recommend this hotel The hotel is situated on a boardwalk near the river that flows through inverness

"Great stay at Best Western Inverness Palace & Spa"

4
15/06/2017

My husband booked this hotel for my birthday. We were upgraded to a castle view room which was spectacular. I wish we could have stayed more than one night. Walls are very thin, could hear every conversation from the room next door but it's obviously an old building. Pool was very relaxing. Would stay again.

"Great location and pool"

4
11/06/2017

We stayed here for 2 nights - the bed was really comfy, room a good size and the location perfect - just by the River Ness and by lots of the lovely Inverness restaurants. The only downsides were the walls were very thin so if you're a light sleeper you might get woken up by noises from other rooms. The pool, jacuzzi and steam room/sauna were great - we found these very quiet when we went. Only comment is that it would be good if they had machines to dry your costumes, as otherwise you have to put on damp costumes on your second visit! Overall though we would thoroughly recommend this hotel.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Wayne-Gemma, Thanks ever so much, you're absolutely right - our location is perfect! I am so sorry you had a disrupted sleep, this is not our intention and I do understand how frustrating it can be. I'm really sorry. I have also let our Leisure Club Manager know about the costume spinner, I know what you mean and I'm sure we can look at purchasing one. It's so lovely that you can recommend the hotel - it's all we can hope for! I do hope we can look after you again on your next visit to the Highlands. Thanks again and kind regards, Della.

"Handy location"

4
08/06/2017

We booked this hotel last minute on the day through Booking.com. We were traveling Scotland and realized you need more than a day to see all that Inverness and the surrounding areas have to offer. The location is perfect right across from the castle and the Highland House of Fraser is just along the road. The Hotel has two separate buildings and our room was in the building separate to the one where reception was. Checkin was pretty easy, the car park is small so they take your car and park it in another car park they have and bring it back in the morning at a time you tell them. The staff were nice and helpful. The poor girl at reception was being berated on the phone by someone and another lady came up and was quite rude to her because she didnt understand her question. The staff member said she was new, she handled it the best she could I feel, she remained calm and polite. The room itself suited our needs, it wasn't huge but we rarely spend anytime sitting around the room. There's no bar fridge so there's little pods of long life milk, make sure if you bring any food of your own to snack on later it doesn't require keeping cold. The only improvement I can think of is putting a little shelf in the shower to put the shampoo/conditioner bottles on - having to crawl around the shower to retrieve them was a bit awkward. Overall very good though.

"Hen Party Package getaway"

3
08/06/2017

Stayed at the Palace as part of a hen party, the hotel has many positives mainly being free parking and great location on the river front, and very close by the shops and bars. The hotel staff are truly outstanding and nothing was too much trouble! We also enjoyed the pool as part of our stay which was great fun and again leisure staff very helpful. Breakfast was also excellent. The reason for 3 stars - the room we were in was a tad dated but I understand refurbishment is taking place throughout the hotel to upgrade rooms. Secondly - the set meal in the restaurant as part of the hen package was truly disappointing. The food and particularly the service. Would suggest eating elsewhere at any of the great restaurants in Inverness. Would definitely stay here again as the hotel itself and staff make it a fab choice.

"Holiday by Rail Scotland"

4
05/06/2017

Spent 3 nights here on a rail tour of Scotland.We had a nice room on the 1st floor with ensuite tea/coffee and large screen TV. Breakfasts were lovely with a great choice and the evening meals were excellent with very friendly staff, on our last night they even arranged for Fish and Chips at the request of our Canadian friends. Great location on the banks of the River Ness ideal for town and local attractions.

"Nice hotel"

4
04/06/2017

Best western palace in Inverness is located very close to the city centre, on the opposite bank of the river across the castle The room is very comfortably appointed, the ensuite is big enough ; only wish I could have a bath rather than a shower. My room is located in the adjacent building next to the main building. This hotel is tastefully decorated. Will stay again when I come back to Inverness.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear philiplk, Thank you for your lovely review and it's great to know you enjoyed your stay with us. We're very proud of how the newly refurbished rooms have been decorated, we're delighted you found the room so comfortable. It's brilliant to know you enjoyed your experience so much that you will return - upon booking, just mention you prefer a bath and we'll happily oblige. I hope we see you again very soon! Thanks again and kind regards, Della.

"Great location in a great town"

5
01/06/2017

The hotel had all you needed and it was close to everything of interest in Inverness. We would go back in a heartbeat. You need a few days in Inverness to do everything and to drive to other locations close by. Has the best of old and new and the hotel is also that- historical while modern. Great place!

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Georgia G, Thank you for your fantastic review! We're delighted you had a great time with us! You could spend so much time exploring the Highlands and Inverness, you're right! We are the perfect base for all the major routes. I do hope we can look after you again on your next visit! Thanks again and kind regards, Della.

"Wonderful Bay Window view of Loch in centre of Inverness"

5
31/05/2017

Great Hotel (with Starbucks on site), large comfortable room with view of Loch and Castle. Steps to downtown restaurants across Loch bridge, parking on site. Note though: spa pool is highly chlorinated

"Best place in Inverness!!!"

5
30/05/2017

We stayed at a half-dozen places in the UK ranging from 3 to 5 stars, and this was by far one of our favorites. The staff were super friendly and helpful (the most of any place we stayed), the rooms were clean and bright and comfortable, the on-site food was fantastic, the bar staff were amazing and went the extra mile, and the hotel is perfectly situated within a short walk of anything you need. I would highly recommend the BW Palace Hotel and we plan to stay here again. Also Michelle at the front desk is amazing!!!! Thank you to all the staff for a wonderful stay. We were doing a trip to celebrate our 15 year anniversary and this was definitely a highlight of our trip. I cannot say enough. A great deal at any price and a wonderful place to stay while visiting Scotland.

"Part of a bucket list"

5
29/05/2017

The room for the disabled was good, although a long way away from the restaurant, the staff were superb and helpful and provided us with aids and adaptations to help our stay. for fit and abled bodies the hotel is first class

"Short trip to The Highlands"

3
26/05/2017

Great location, by the river and in very short distance to all the nice places. Good price and clean rooms. They have a starbucks cafe which is very cozy. Customers seemed sligthly older so quite and fine hotel but not for a group of younger people.

"Hoigmanay 2016/17"

4
17/05/2017

Location is fantastic, right on the River Ness, five minute walk to city center. River view room is worth the upgrade! Staff is fantastic in every way. The Hogmanay package includes almost everything you could want. I would highly recommend this properity for anyone planning a holiday in the Inverness area.

"Full marks!"

5
16/05/2017

Our room overlooked the river and castle yet was exceptionally no although facing east, was as dark in the morning as it could be, thanks to really great black out curtains. The bed was extremely comfortable, the room spacious and the shower was one of the best I've had EVER! Check in was easy and friendly, check out was noon allowing for added exploration time, breakfast was plentiful and delicious. No matter how I try, I can find no fault with this hotel. It will be our go-to hotel in Inverness from now on. It also has a great pool!

"Underrated gem!"

5
14/05/2017

Great building - wonderful service and amazing views Rooms much better than pictures indicate - absolute must stay! Especially if you get a castle view room! The cafe is really nice and room service for bfast is very reasonable!

"Easy location"

5
13/05/2017

Easy location to walk all over city centre,river. Lovely presentation, very good breakfast with friendly staff. Our room was no4 in the building right on car park, the room was brand new very comfortable we had everything we needed, a cozy clean bed, great hotwater pressure in the shower, just fell a bit short as far as space size. Free carpark, free fast wifi.

"Comfortable and affordable."

5
09/05/2017

Very comfortable room. Easily accessible even though on 2nd floor. Help at the desk was exceptional. Breakfast was very good. Easy walking distance to anywhere in town. Nice walk along the river just outside the front door. Parking is difficult, but the staff takes care of that for you. Even has a pool and gym.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear bschrader45, Thank you so much for your fantastic review! We have been thrilled to read you enjoyed all aspects of the hotel, thanks too for complementing the team - we feel very lucky! I hope we can look after you again on your next visit to Inverness! Thanks again and kind regards, Della.

"Nice hotel"

4
08/05/2017

We had a nice long weekend in the hotel, the staff was lovely and helpful with us. The room with the nice view on the river was simple but clean and comfortable. We appreciated the swimming pool too. The hotel was just a bit old and the breakfast was so so but the location was great and really convenient.

"Lovely stay in Inverness"

5
07/05/2017

This is a wonderful hotel. The views overlooking the Ness River are astounding. It is so peaceful to sit at the big bay windows and look out to the Castle across the river on the hill. The rooms are large and clean. The beds are comfortable. There is a restaurant in the hotel which serves good food. The staff is lovely and helpful.

"nice hotel"

5
07/05/2017

we were only here for one night our room was in the new annex,when we checked in and were shown our room the painters were still painting away and i thought not a very good start the staff member showing us to our room did apologize ,,thought the room was a touch on the small side but it did turn out to be very comfortable and modern, put off slightly by our bathroom not being on suite and was actually across the landing from our room, after unpacking we then heard a scaffolding being erected outside our room,, not impressed,, had been here slightly longer would have complained ,,the staff were first class as was the spa ,the meals also very good,and also the location right on the riverside opposite the castle would certainly use again but not room 5 in the annex.

"Comfortable, in Great Location "

4
07/05/2017

Can't beat the location - right on the river, facing the castle in the heart of Inverness. The hotel has a large reception & lounge area at the front, offering plenty of amenities & places to sit & relax. The breakfast buffet is good - if you haven't pre-booked, Reception staff can offer a discounted price the night before that is way better value than paying via online services like Booking.com... We stayed in the wing at the rear of the hotel near the pool & spa. The room was good value for money, well-furnished & a decent size. Only downside? The door was not much of a 'light excluder' and we were disturbed by the amount of light coming into the room from the corridor in the middle of the night. Should be a simple fix for the Management, you would think... Will give the river-facing rooms in the original hotel next time, but overall the Palace was fine

"Faultless Service"

5
03/05/2017

My family stayed here for 3 nights to visit Inverness and the area. The hotel staff made us feel like we were staying at a family house from the start. With 2 children under 3 years they were fantastic. Breakfast was brilliant, evening meals were good with a catch of the day on menu too. If you're travelling with a car, they have a free valet parking service which was so easy I felt guilty not having to pay for the service. I will recommend this hotel to any other families. During our stay, there were coach parties, professionals, hen parties and couples of all ages staying here - everyone we met had a great time. And don't forget the free wi-fi for the kids iPads!

"Good hotel."

4
02/05/2017

Although I was only here for a business meeting I was impressed by both the location of the hotel (on the banks of the River Ness) and the facilities- I didn't expect a swimming pool. Only downside was the staff were late in serving tea and coffee.

"Beautiful View of Castle"

5
01/05/2017

This was a very nice hotel with a fabulous view of the river and the castle. Very comfortable and quiet, with many good restaurants within walking distance. Beds were comfortable and the rooms were acceptable size.

"Very nice and greatLocation "

4
29/04/2017

Great location. Across river from Inverness castle . Easy walking to city centre just across the ness bridge. Rooms are good size and clean Spa was lovely has a relaxing massage . Make sure you go for a walk around the river and cross the suspension bridge

"Kennedy vacation "

5
28/04/2017

This property is just beautiful. The views are amazing . We had great service . Property very clean . Peter the porter went above and beyond was always helpful with our needs . The property is filled with great staff members friendly and helpful .

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Stephanie K, Thank you so much! What a super review, we are thrilled you had a great time and enjoyed our beautiful location and hotel. Thank you for complementing Peter - he is just lovely and he is thrilled he helped you enjoy your experience with us. In fact, we feel very lucky to have such a friendly and helpful team and it's lovely that you can regard us so highly! I hope we can look after you all again very soon. Thanks again and kind regards, Della.

"Hard uncomfortable beds"

3
26/04/2017

On check in found staff laughing behind reception it's just not professional, Allocated a room behind pool block ,noise on landing and doors slamming continuously, bed was hard as stone and got hardly any sleep, top it all was billed to pay a £42 bill for food and drinks previous night, not my bill ... we ate out and paid as we purchased so watch your bills on checkout .

"Better than expected but missing pizzazz"

4
24/04/2017

Lot going for it in terms of location and if you can get a room with a view. Parking a hassle with valet service though street parking available relatively cheaply and free at night but this was not an option staff suggested. Breakfast nice but no extra touches for instance menu ordering fish or poached eggs which most hotels of this type do these days.

"Afternoon tea"

1
23/04/2017

Very disappointed in the tea, we were served two pots of hot water no teapots then followed by 3 teabags and one green tea, by this time the water was Luke warm and also there was no container to put spent tea bags in. The food was fine but it's a shame on how you serve the tea

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Jenny B, Thank you for posting your review on TripAdvisor. We're very sorry to read of your experience and I understand you have already been in correspondence with one of my colleagues at the hotel. This is not how we should serve our tea and we have found there was a training issue on the day you were with us. It's such a shame you have left with this lasting view of how we look after our guests. It's great that you enjoyed the food, I have let our Head Chef and the kitchen team know. Thanks again for taking the time to review your experience. Kind regards, Della.

"Ideal choice of location to visit Highlands"

5
22/04/2017

Room clean, convenient, practical with super comfortable bed. First class customer service at reception and at restaurant. Breakfast buffet and evening dinner full of delicious choices. In walking distance to the railway station and high street. River Ness in front of the hotel provides a peaceful atmosphere for walking.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear yoncaoj, Thanks so much! What a super review and we couldn't ask for more! It's been fantastic to read your lovely feedback about the team and that you enjoyed our beautiful location. I do hope we can look after you on your next visit to the Highlands. Thanks again and kind regards, Della.

"Will definitely be going back!"

5
20/04/2017

I stayed at this hotel for 1 night to enjoy a weekend with friends in Inverness. The room was lovely - big windows, loads of space and extremely comfy beds. Had a great night sleep. Hotel gave me everything I was looking for and looking forward to using the spa facilities when I return. Good service from everyone and an amazing hotel breakfast! All round a great stay.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Jo G, Thank you! What a super review and we're thrilled you enjoyed your stay. It's great that you will return and I hope you can very soon especially so you can take a dip in the pool! Thanks again and kind regards, Della.

"Quick overnight stay "

5
18/04/2017

Just had one night in this lovely hotel, I wish we had longer. The staff are very friendly and helpful. The hotel is nicely done out the room we had was small but very nice. The only problem was I wanted longer here. The location is perfect and on the river front could not of asked for more and the cost was really good. The pool area was amazing and so relaxing, the only problem I can think of is the fact we only had one night here I wanted to stay longer, keep up the good work !!!!

"Good but no wow factor!"

3
17/04/2017

I come here fairly regularly with work colleagues and friends as it is handy. The food is okay but not sufficiently good to give it high praise but one benefit is that they serve Starbucks coffee. Staff vary from visit to visit and while some are excellent, others just go through the motions. You do not get made to feel all that welcome or valued but with reasonable food we do go back. Like my rating, average service all round and it is okay for a visit as long as it's not a special occasion or you are trying to impress. Meh says it all!

"Lovely big room Comfortable bed and Dog Friendly"

4
15/04/2017

Stayed for one night we had a dog friendly room and the bed was SO comfy one of the comfiest I have ever slept in. Good shower. Breakfast was good and was nice we could eat in the reception lounge area with our dog to eat. Big thanks to the lovely staff at reception and in breakfast room. A huge thanks to the chef who spoke to our dog and gave him a wee breakfast treat. The bed room was quite warm even with window open but reception provided a fan no problem at all. Would definitely stay again

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Iferr, Thanks ever so much for your lovely review. We are so happy you had a great sleep, we receive so many fantastic comments about the comfort of our beds. We source them from a local company who take a great pride in their product. All the team love having a dog to stay - it's great he received such fantastic service too! It would lovely to welcome you again should you be staying in Inverness in the future. Thanks again and kind regards, Della.

"Friendly staff, good location "

4
14/04/2017

Stayed at this hotel for 1 night, staff was friendly and the location is great, had a room with view on the castle. Restaurants are close by. Spa facilities such as the pool were a bit overloaded with kids, however an overall good experience.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear MarieCharlotte92, Thank you so much for your lovely review, we're delighted you enjoyed your stay. We have a fantastic location, close to all that the City has to offer. I hope we can look after you again your next visit to Inverness. Thanks again and kind regards, Della.

"Disappointing - average old hotel but conveniently situated"

3
13/04/2017

This hotel is situated on a one way street on the riverside so a bit tricky to find if you miss the turning. The car park at the side is inadequate but they have valet parking if a problem, they block cars in and move them if necessary. If you have luggage I would check in at the desk at the front of the hotel first as there is a corridor from the car park to the reception but if you are given a room at the rear of the hotel you need to walk back along this corridor. We were shown a room that had the view of a roof, was dark and quite depressing so we asked if they had a better room and moved to the front of the hotel which was much better. The lounge areas all seemed to be busy with people meeting up for afternoon tea and still were some hours later so we decided having seen a very limited menu, to eat out. As it was a Friday we thought we might have a problem but there are lots of restaurants nearby and we found a superb one - which I will review separately.

"Strange one! really good but not so good too"

3
11/04/2017

Stayed here beginning of April. The hotel is situated in the centre of Inverness, so very handy for shops, pubs, eating etc. Car park a disaster, only a few spaces. However the hotel has fixed this problem by having a valet service to a near by overspill public car park. They will take it away and park it and bring it back for you or you can pay a deposit of £10 and park it your self with a permit, on return of the permit you get your £10 back. We took the permit option and parked the car only to get it the next day covered in indestructible pigeon poo as their parking spots are under trees. This poo actually stained the car!! Now onto the room, we were in room 310. Nice room with no space problem. We looked out onto the ally way which didn't really bother us. The room was ROASTING HOT. The radiator was on so we turned it off. The window was also open, which we left open. On returning to the room to sleep for the night, the room was still ROASTING HOT! We left the window open all night to try and get some comfort, which didn't work. We actually couldn't have closed the window as it was so hot which added to the problem of very noisy seagulls...... The bed was very comfortable, but we got a rotten nights sleep with the seagulls and the incredibly hot room!! Definitely was the worst thing about the hotel. Breakfast was buffet style and as you would expect. Service from the reception booking team was perfect, friendly efficient. Busy hotel. Also wifi didn't always work

"Short Break"

5
08/04/2017

Friendly helpful staff, lovely clean room, great breakfast with a really good choice, and we even had time to take a dip in the pool.The restaurant on an evening was really good and reasonable prices. We will be back.

"Lovely visit with dog"

5
01/04/2017

We visited on a holiday road trip and were impressed by the friendly staff and fabulous view of the River Ness from our room. The Palace is a cool building, the room was spacious (but as an allergy sufferer, I found it slightly sneezy even though it was clean - perhaps the carpet is getting old), the breakfast-lobby area was nice and best of all, dogs are welcome so we could bring our pooch. The locations is great for a stroll along the Ness Walk or into town for dinner. Overall an excellent place.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Daniel T, Thank you so much for your fantastic five star review! We love our four legged friends at the Palace, it's great that you all had an excellent time! I hope we can look after you again should you visit Inverness in the future. Thanks again and kind regards, Della.

"Lovely staff .Great location."

5
28/03/2017

Stayed for 2 nights early March, had front river and castle view room. The room was spacious bed very comfortable and the room was very clean. Has pool and spa which is lovely. Close to all amenities and perfect for river walks. All staff very polite and helpful. Staff in restaurant very cheerful which was nice in the mornings. We really enjoyed our stay and will be back.

Della E, Operaitons Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear jambo2, Thank you so much for your lovely review, we're thrilled you really enjoyed your stay. The view is beautiful and the pool is great for relaxing in. We get lots of fantastic feedback about our beds, they are made by a local company. We encourage the team to show their personalities as much as possible so it's lovely that you found everyone so polite and helpful. I do hope you intend on returning very soon! Thanks again and kind regards, Della.

"Visit friends Inverness area"

5
27/03/2017

We stayed at the above Hotel last week. We found that the Hotel and facilities excellent and thoroughly enjoyed our stay. In particular we found that all of the staff were both very friendly and helpful. Swimming pool was great. The service was faultless and food and drinks very reasonable. Car parking facilities were ideal particularly as we needed to travel around a lot.All in all an excellent experience for us and one we will be repeating.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear DAVID T, Thank you so much for your super review! We're delighted you had an excellent experience with us! We enjoy offering the free city centre parking as we have a fantastic position from which to explore the city and the wider Highlands. It's great to you know you'll return to us, I do hope it's very soon. Thanks again and kind regards, Della.

"Very cosy"

5
29/11/2016

I stayed at Inverness Palace for two nights. The streets were somehow empty because of the weather but inside the hotel it was quite agitated... The building is historical and the rooms are old-fashioned decorated. It is located at 10-15 min walking either from the railway station or the city centre. The breakfast is wonderful with plenty of options either for British or Continental and the staff is very hearty.

"Comfortable and Friendly Hotel"

4
28/11/2016

This hotel has got most of the things that a really good city hotel needs. Comfortable rooms with friendly service and excellent food in the restaurant. The only issue is that car parking can be limited and make sure you go to reception and get instruction for where and how to park your car. The breakfasts are excellent and boy do some of the quests get stuck into the grub !!!

"Amazing housekeeping!!!!"

5
23/11/2016

My mum and son live in inverness so I have stayed here several times. You know what it's like, would rather have complete luxury and privacy rather than stay with family. The rooms are always great, sometimes without a view but that isn't a bad thing. I have to say though that on my visit last weekend, the Housekeeping staff were totally amazing. (Rooms are always spotlessly clean with everything you need). I stupidly left a ring on the side in the bedroom, to say this ring means a lot would be an under statement. I lost my daughter 4 years ago and this is the ring my husband had made for me and gave me on her birthday just after we lost her. It had 11 aquamarines, one for every year she was with me! I realised on the plane that I didn't have my ring, couldn't do very much about it but once we landed I switched on my phone and there was a message from housekeeping at the hotel, explaining they had found a ring and could I call them. Anyway to cut a very long story short, on the Tuesday I received my ring back, recorded delivery in a beautiful box. I would like to thank all of the staff at this hotel and especially the housekeeping guys and girls. I will be back this weekend and the drinks are on me. Thank you from the bottom of my heart.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear The_Real_Mrs_Earl, Wow - a real heartfelt thanks for posting your very kind review. We are so proud of the team we have and we can't explain how lovely it has been to read of the excellent service you received, especially by our housekeeping team. It must have been so worrying to realise you had left such an immensely meaningful ring behind, we're delighted we were able to help. It'll be lovely to see you again at the weekend, we all hope you have a great time! Thanks again and kind regards, Della.

"Very disappointing"

1
21/11/2016

The hotel is well located with a nice pool. Rooms are a bit tired, but very clean and tidy. Staff very helpful at check in and around parking. Breakfast was good, although we didn't have evening meal there so can't comment Our trip was spoiled by some items vanishing from our luggage. Very slow and inadequate response from management around this, and the fact that items weren't found left in the room, I can only assume room staff have helped themselves. Sullied an otherwise nice stay. Beware!

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Stuart W, Thank you for your review. We have all been very sorry to read of your experience. We have a robust system on re-uniting our guests with their left belongings of which you can imagine, can be many items of all shapes, sizes and value. I am sorry that we do not have your items and I am very sorry that we didn't respond to your email enquiries more promptly and to our usual standard. It's such a shame you have departed feeling this way more especially as otherwise you enjoyed staying with us. If you would like to further discuss your stay, please do contact me directly. Kind regards, Della.

"midweek break"

4
21/11/2016

My partner and I found the Palace Hotel a very pleasant place to have a short stay in Inverness.Staff were all very courteous and willing to please. Breakfast had an excellent variety of hot and cold food.Hotel room had a lovely view over the River Ness ,especially at night with the nearby bridge and castle lit up, Our room was kept clean and tidy each day.When we return to Inverness we would certainly look to stay in the Palace Hotel again...especially room 20.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Jim F, Thanks ever so much for your time in posting your review. Room 20 is gorgeous! It's fantastic you enjoyed it and that you had one of the best views we in Inverness. Thank you for complementing the team and the breakfast, such an important part of any stay. It would be great to look after you again on your next trip to Inverness, I hope we do. Kind regards, Della.

"Stayed overnight and used meeting room"

5
17/11/2016

The hotel is in a good central location, about 5 mins' drive from the train station. Lovely views over the River Ness. Room was nice and quite spacious. I had dinner in the bar area where staff were very friendly and helpful. The food arrived quickly - quite cheerful pub grub style menu. I appreciated that there was no messing about with asking you to sign a receipt every time you want to order something else - they took my room number and that was it. I used the Ness Suite for my meeting. Very nicely set out, with a selection of drinks, sweets, pens and paper on tables. Tea and coffee with a good selection of biscuits, and a hanging rail for coats. Room was airy and not too hot or cold. I must give special mention to Peter, who showed me to the room and spent a long time helping me connect my laptop to the projector - I didn't have the right cable so he searched the hotel until he was able to find one - he was absolutely determined to get it working for me, and he did. Amazing commitment to customer service. I meant to try and find the manager before I left to tell them, but I didn't have time. They provided soup and sandwiches after the meeting, which unusually (in my experience) was served in the bar area not wheeled into the meeting room - this is a lot better as doesn't disturb the meeting and makes for a more pleasant experience for attendees. The other great thing was the Wi-Fi, not only free but no messing about with passwords, it just connected you. My one complaint was that the pool etc. closed at 9.15. Until 10pm would be better. Receptionists and all staff at breakfast were also very friendly and welcoming. Would be very happy to return.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear NowThenJen, Thank you so much for your thorough and very complimentary review. It's great to read that you had a stress free and enjoyable business trip with us. You have described Peter so well, he does not rest until he has fixed any problem and is a huge asset to our team. It's so lovely to have his hard work recognised! We always feel it's nicer for our conference guests to have their lunch away from the meeting room as it seems to break up the day a little. It's great that you enjoyed the facilities and especially the hassle free WiFi. I do hope you think of us again when you are planning a trip to Inverness and that we are fortunate enough to welcome you again. Thanks ever so much for your time. Kind regards, Della.

"Great hotel"

5
16/11/2016

Great hotel. Very friendly staff. Perfect location. Rooms clean and comfortable. Would definitely visit again. My buisness companion ate in the resturant for dinner and said it was poor however I didn't eat in the evening so can not say. The breakfast was alright tho and a good choice although a better vegatarian choice would have been nice.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Wendy W, Thank you for taking the time to review the hotel, it's great that you enjoyed your stay. I am sorry that you didn't find enough choice of vegetarian offerings at breakfast, I have passed on your review to our Head Chef. I am also sorry that your colleague did not enjoy their meal with us. The location we have is brilliant! Also, great that you found the team very friendly and the you enjoyed the room. I do hope we can look after you again during any future trips to Inverness. Thanks again and kind regards, Della.

"Hotel ok, but spoiled by vanishing items"

1
16/11/2016

The hotel is well located with a nice pool. Rooms are a bit tired, but very clean and tidy. Staff very helpful at check in and around parking. Breakfast was good, although we didn't have evening meal there so can't comment Our trip was spoiled by some items vanishing from our luggage. Very slow and inadequate response from management around this, and the fact that items weren't found left in the room, I can only assume room staff have helped themselves. Sullied an otherwise nice stay. Beware!

"Good central location"

4
16/11/2016

This hotel is within easy reach of Inverness town centre. The hotel is clean and the rooms are spacious. If you forget your swimwear you can hire out costumes etc for free! Good breakfast options. A good, centrally located choice.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Cat1Sussex, Thank you for your review, we're so happy you had a lovely time. The location is brilliant for exploring Inverness and the Highlands, just a short walk across the River Ness Bridge. Yes, we can't deny anyone the pool so cozzy's are always available! I do hope we have the opportunity to look after you again in the future. Thanks again and kind regards, Della.

"great location and hotel"

4
16/11/2016

Just back from great couple of nights at Palace Hotel, staff were very helpful and pleasant throughout our stay. We had lovely room overlooking River Ness. We ate in restaurant on second night and food was much better than menu looked and again staff were very helpful. Wouldn't hesitate in using hotel again.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Neil M, Thank you so much for posting your review. We're delighted you had a great break away with us and that you will return - we couldn't ask for more! Thank you for the very kind praise of the team, we're very lucky. It's great you enjoyed your meal too and the view is fabulous right on our doorstep. I do hope we can look after you again very soon. Thanks again and kind regards, Della.

"Not just good from the outside ...."

4
15/11/2016

Grand old hotel right in the middle of town, ideal for sightseeing or shopping. Has a great little leisure club at the back of the hotel which has pool, sauna, steam and gym. A real bonus for the business traveller. Room was a real surprise - I was expecting old fashioned with creaky floors but it was very modern, nicely decorated and well appointed. Bathroom too was spot on, very clean and modern suite, tiles and fittings. Buffet breakfast is never as good as freshly cooked although I did have freshly poached eggs. Thought the bacon was a bit cheap and fatty but otherwise it was OK. Will defo stay again when next in town.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Ronny48, Thank you for taking the time to review your stay, we are delighted that you had a great time. The building is a beautiful example of Victorian splendour and we have tried to keep most of the features as well as update the interior to modern day comforts. The leisure club is a fantastic addition, it's great you enjoyed using it. I have let our Head Chef know about the bacon at breakfast, I am sorry this was a disappointment. Great that you enjoyed a freshly poached egg though. I do hope we can welcome you again very soon. Thanks again and kind regards, Della.

"big bedrooms and big tv"

5
15/11/2016

It means what it says. The BEST western. Huge rooms and big telly. You won't feel crammed in these room as there is plenty of space. Very clean,good food and warm rooms. there is a gym and swimming pool. It is very central with only five minutes walk across the bridge and plenty of restaurants to pick from. ENJOY your stay.

"great place to stay"

5
15/11/2016

Had a great time here - the hotel is right across from the castle and the Inverness city center. Everything was within walking distance from here. Our room was really nice, facing the river and with a great view of the castle, day and night. Will definitely stay here another time!

"Girls Designer Shopping Weekend"

5
13/11/2016

Visited the hotel on the above package deal with 7 friends. Before arriving, the communication with Laura was excellent. Arrived early and although rooms were not ready, reception staff were happy to keep our luggage and deliver it to our rooms when ready . Prosecco and canapés, lovely 3 course meal, midnight hot chocolate and munchies and a good choice at breakfast. Rooms were perfectly acceptable and got a good nights sleep.Staff were very friendly and efficient. Great value and already looking forward to another one next year!

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Aileen060, Wow - thank you so much! We're just delighted you had a great stay with us and that you all had a fab time together. The package is excellent value especially for a group of girls getting together for a catch up. It's lovely you found everyone efficient and friendly and thank you for Laura's special mention! We look forward to welcoming you all again next year! Thanks again and kind regards, Della.

"2 Day break"

4
12/11/2016

Just stayed here for a two day break with my partner, we where welcomes by a very bubble lady on the reception desk, ( didn't get her name) we think she was either a team leader or a manager? once checked in the lady asked if we would like a hand to our room with our cases, Our room was number 6 on the 1st floor, and it looked out onto the river and the castle, very good view, We ate in the restaurant on both evenings, the service from the waiters was good, bread rolls and water was taken to the table and asked if we would like any drinks, while deciding on our order, once the order was taken,we did not have long to wait on our lovely food arriving at the table. We also used the leisure facility's on both days, a lovely swim in the pool then into the jacuzzi and steam room. There is Starbucks in the hotel which again was very nice, you also get your alcohol at the same area,as the coffee so a nice to sit and relax, Breakfast again was lovely ample choice of foods, the good think at this hotel is you don't have to fight to get to the toast machine that is in most of the hotels, as the waiting staff took the toast order and coffee/tea and took this to you. The shower in our room was great a lot of pressure! There was a few small areas in the room, the bathroom door was very hard to close/open the door needs to taken off and planed down, the curtain rail could be made more secure. Overall we had a great few day.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Linda G Thank you for taking the time to post your review, we are so happy that you enjoyed your stay with us. It's great to read that you had time to relax in our lounge and that you enjoyed using the leisure facilities. Also, that you had a fantastic welcome from the reception team. We entirely agree, it's so much more personal to have your specific order taken for toast and refreshments then brought to you in the morning. Thank you for highlighting the maintenance issues in the room, that is very helpful. I do hope we have the pleasure of looking after you again should you be returning to Inverness. Thanks again for your time and kind regards, Della.

"NIGHT at the OPERA"

4
09/11/2016

We arrived at 1200hrs and a room was available. We had the hightea which was more than adequate before we went to Eden Court for 1915hrs start. The bar was open for business when we returned at 2300hrs and had a quiet and good night's rest before partaking of an excellent breakfast.

Della E, Guest Relations Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear James Thank you very much indeed for the lovely review. We are really glad you enjoyed your visit to the hotel and hope that your visit to Eden Court Theatre was equally as enjoyable. They really do a great job there are there is so much variety for people to enjoy. Thanks again and we'll hopefully see you the next time you visit the city.

"Perfect location"

4
07/11/2016

This hotel could not be better located. It is on the banks of the River Ness and a matter of yards from the main bridge crossing over to the city centre. It looks across the river to Inverness' Victorian castle which is high on a wooded hill. Very picturesque. The city's theatre is less than 5 minutes walk away. The city centre itself is not especially attractive but it has many shops, including a sizeable Marks and Spencer. Good pubs and restaurants abound, some with traditional music and some more contemporary. Inverness is a great starting point for visiting the Highlands, to Skye in the west and John O'Groats in the Far North, which is my home area.

Della E, Guest Relations Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Ian Thank you very much indeed for the kind review of the hotel and city. Thankfully we have some fantastic people working within various groups who are looking at ways in which we can make the city centre far more attractive as it does need some help as it stands currently and there is plenty of potential to make is so much better. We are lucky that we have such a beautiful area by the river that makes up for the centres shortfalls and hopefully over the next few years we will see the city centre evolve and become one we can be very proud off. Thank you again for the review.

"Genuinely one of the best hotels we have visited- Thank you!"

5
04/11/2016

My husband and I took our two young children away for a weekend break to Inverness. We booked this hotel as I thoroughly enjoyed my stay in previous visits and this time, I'm pleased to say, was not an exception. We stayed in a beautiful adjoining room which was tastefully decorated and very comfortable indeed (the memory foam mattresses provided the most restful sleep, they are super). TV's in both rooms, plenty wardrobe space, the en-suites were immaculate and the overall feel of the room was very pleasant. We absolutely enjoyed the food- this was a highlight. The breakfast choice is excellent, far better than i have seen at other hotels (there is a lot of options which particularly pleased the children!) We noticed the cooked breakfast options are continually being topped up, so the food was fresh and hot. The 'traffic system' for breakfast is a great idea as it informed us of when the dining room was more quiet (between 7.30 and 8.30 was great for us). We also ate in the restaurant one evening and again, we were very pleased. The choice on the menu was great, the food was delicious and the service was superb, we could not fault it. All of the staff were excellent and were quick to assist with anything we needed, nothing was too much trouble. They were all approachable, smiley (fantastic with our children) and really contributed to what was a great stay. Special thanks to Marlene and Stevie, who made us feel very relaxed and welcomed, you are a credit to the hotel. We will definitely return for a visit, my daughter is already asking when we can to go back to the hotel...! Sincere thanks for the wonderful hospitality.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear RWright1, Thank you so much! Wow, what a fantastic review and we are all absolutely thrilled you enjoyed your return stay as much as the first! We are delighted you had such a great time and that you have left with fond memories of the hotel and time spent with your family. Thank you for the special mentions for Stevie and Marlene - we don't know what we'd do without them and it's fantastic to have their hard work recognised by our guests on this public forum. I do hope we can welcome you again very soon, it was a pleasure having you all and thanks again for your fantastic review! Kind regards, Della.

"Pick your room carefully"

3
03/11/2016

On the plus side: - polite staff - small pool, sauna and steam room - central location - parking - clean - friendly well written hotel guide On the minus side: - The hotel front exterior is old and beautiful and full of character but a lot of the rooms are in the extension out back. They lack character. Rooms on the internal third floor of the extension are substandard (like 311): -Shut the blind or curtain if you don't want to be overlooked. Choose daylight or privacy. -Slamming internal doors will disrupt you and keep you awake. -Poor soundproofing means the people above you will disrupt you. -The noise and smell from pool ventilation will be noisy and smelly. -Breakfast is not included. We paid £80 for a double room (311) and it was not value for money. Maybe don't stay in internal rooms on extension 2nd and 3rd floor if you want privacy and relaxation. There is a £40 surcharge for a room with a view. Those rooms are in the original building and are probably lovely.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Beachdrum, Thank you for taking the time to review your stay with us. I am really sorry to read that you did not enjoy the room you were allocated and that we were not able to change you to a different one. We always do if we can and are aware that our guests are not entirely happy. The room you stayed in are our standard rooms however there are others in the original part of the building that may have been more suitable. Thank you for the compliments of the team, this means a lot to us all plus it's great that you enjoyed the leisure facilities and the city centre parking. I am sorry that you did not entirely enjoy your stay and if you would like to discuss your experience in more detail, please feel free to contact me at the hotel. Thanks again and kind regards, Della.

"Great waterfront location "

5
03/11/2016

This spa hotel is ideally situated on the riverbank overlooking Inverness Castle. It's only a 10 minute walk from the station and 5 minutes to the local shopping centre. Guests have free access to the gym and swimming pool - a great way to unwind after a day shopping or sightseeing. The full Scottish breakdown is also top notch too. Top tip: check out the hotel website for spa breaks and last minute deals. You can also pre-book spa treatments online.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear louisej856, Thank you ever so much for posting your fantastic review! We are delighted to read that you had a great stay and that you can recommend the hotel to everyone. You are absolutely right, the beautician - Sleeping Beauty - have the facility to book an appointment via their website (there is a link on the Hotels site) so you can book the treatment you wish in advance of your stay. They get booked up quite quickly so it is worth being ahead of the game to avoid disappointment. Thank you for all the lovely feedback about the pool and breakfast, it's lovely to read. I do hope we can look after you again in the future. Thanks again and kind regards, Della.

"Business trip with doggies"

4
03/11/2016

I stayed here on a Monday night - first ever visit to Inverness. Lovely city and wonderful friendly people everywhere I went! Had a night time walk with the dogs along the river which was beautiful. Hotel was really easy to find and valet parking was so useful. Hotel was fairly basic but very clean and good food. The dogs were able to stay with no extra charge and we all felt very welcome. Will definitely stay again! Thanks BW

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Sarah R, Thank you for posting your lovely review. We're delighted that you had a great first trip to Inverness and enjoyed your stay with us and Inverness is renowned for it's friendliness! Our city is beautiful and the hotel has a fantastic location - also fab for walks with our four-legged friends down the river. I do hope we have the opportunity to look after you again on your next visit to Inverness. Thanks again and kind regards, Della.

"Great location, nice room and good pool but their kitchen staff really need attention"

3
31/10/2016

Lovely Ness Bank is on the shores of the river that runs through the centre of Inverness nice & quiet and very clean room plus a decent swimming pool was all good until I went for dinner. Horrible characterless and badly lit dining area, badly cooked overpriced food and at breakfast still signs of lack of any skills in the kitchen. Serving staff not really caring about what they're serving. Overheard one waiter saying when asked about the flavour of their cake' oh we don't get told what it is by the chef'!

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Scottishji, Thank you for posting your review, we are all very sorry to read of your experience in our restaurant and appreciate your time. We are always looking at how to improve our guests' stay with us and we will certainly take your comments very seriously. Thank you for complementing the cleanliness of your room and it's great that you enjoyed the pool. If you would like to discuss your experience in more detail, please do feel free to contact me at the hotel. Thanks again and kind regards, Della.

"Not as good as previously "

4
30/10/2016

Had a lovely relaxing reflexology treatment in the spa - totally recommend. Dinner was average & we were overcharged though subsequently reimbursed. Breakfast was rather chaotic to say the least & could be much better organised by having the buffet placed more centrally so that guests aren't all falling over each other. We were allocated a table, went to the buffet & returned to find someone else sat at our table!! Better communication needed between staff.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear hh63, Thank you for posting your review and I am very sorry there was confusion at breakfast time, we will be looking at this very seriously so as to make it the best possible experience for our guests. Sleeping Beauty are based in our leisure club, I have let the girls know that you had a lovely treatment with them. I do hope we are able to welcome you to the hotel again and if you would like to contact me directly the next time you are in Inverness, please feel free to. Thanks again for your time and kind regards, Della.

"So-so hotel"

2
30/10/2016

The hotel was clean and quiet, but was the hotel we liked the least on our two-week trip throughout Scotland. The bed was hard, breakfast was disappointing because most food items were gone when we went down at 8:45. The second day we went down to breakfast earlier, right when they start serving, but the dining room was already half full and again many items were almost gone. Same breakfast items both days, and serving staff was surly. The bed was very hard and uncomfortable. On the plus side, very centrally located and we had a lovely view of the castle from our room.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear kewljewl, Thank you for taking the time to write your review. I am really sorry to read that you have been left disappointed following your stay with us. It is very saddening to read of your experience at breakfast time, please be assured your review has helped to highlight where improvements can be made so thank you. I am just very sorry that we left you so disappointed with the service and the availability of the breakfast items. I am sorry about the comfort of the bed, this is an area we can usually take a great deal of pride in as our beds are supplied by a local company who make them by hand. I am very sorry that you found your bed uncomfortable. Thank you for complementing the cleanliness of the room, that means a lot to the Housekeeping team and I'm delighted you enjoyed the beautiful view from your room. Thanks again for your time and kind regards, Della.

"Short tour of Scotland"

5
29/10/2016

Excellent room overlooking the river. Nothing too much trouble for the staff. A great stay in Inverness with a buzz about the place both in the hotel and out - lots to see ando. Good food, super staff team and a memorable trip to Scotland.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear derbycounty1, Thank you so much for your 5 star review! We are all so happy that you had a great stay with us and that you enjoyed Inverness too. There is a definitely a buzz around the city, it is a beautiful place to visit! How brilliant that we've helped to create such lovely memories, I hope we can look after you again very soon! Thanks again and kind regards, Della.

"If not for the noise..."

4
29/10/2016

I really like the building and the location. The service is good and they do have an indoor pool, great for the kids in the Scottish autumn weather. But the noise early in the morning, the maids shouting at each other, the doors being noisily closed and the vacuums. I really would like to sleep beyond 7 on holidays. The restaurant is pricey for what you get, but is ok. I liked the place, but the need to replace those doors for sure.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Andoni A, Thank you for posting your review. I am very sorry about the noise disturbance in the morning, I entirely understand what you mean about sleeping later while you are on your holidays. Please be assured we will look at how this can be addressed as it's a vital part of the experience with us. The pool is fantastic to relax in and great for the kids to use while it's cold and dreary outside, I'm glad you all enjoyed it. We really appreciate our guests posting their views so thanks again for sharing your thoughts. I hope we can look after you again in the future. Kind regards, Della.

"Well located"

4
28/10/2016

Nice hotel with friendly staff. Our room was nice with a good bathroom. Clean and comfortable. Good location for an easy walk to good restaurants and shops or just a walk along the river. Not a lot of parking and don't offer free breakfast.

"Great hotel "

5
27/10/2016

Staying here on business and I'm impressed with this hotel, nothing is too much trouble for them and the beds are really comfortable, great location next to loads of great restaurants (do not go near encore en fois) close to all the shops too and a great view of the castle when you come out the front. The breakfast is fantastic too, I will be booking into hear for the rest of my business trips which run through to March, and next time I will bring my costume :-)

"Nice hotel, very good for families"

5
27/10/2016

This is really a very nice hotel, with an excellent location, by the river Ness, and facing Inverness Castle. Our room had the Castle's view and it was spacious and confortable. The hotel has a spa, a fitness center and a very good indoor pool. My grandson and i had excellent massages and relaxed at the whirlpool after a day of touring. Room service was attentive and the food was good. The staff at the desk is efficient and welcoming. Although the breakfast has lots of choices, there is one aspect that could be improved. Food gets cold very fast (eggs, pancakes, etc.). The hostess on the first day could be a little nicer. I went in looking for a table, because no one was at the desk and she told me off with a stern look. All in all, I am very happy with this choice of hotel and I would recommend the Best Western Palace Hotel to anyone going to Inverness.

"Dissapointed"

3
26/10/2016

I had much higher expectation for this hotel than any other one we stayed at during our trip to Scotland because we paid a considerable amount more for it. Sadly it wasn't even as nice as any of the budget hotels we had stayed at. Maybe if we had been put in one of the rooms that was in the original part of the building but we were put in the newer section which is basically low budget Best Western with no character. Plain and boring. I found it very hard to sleep because the person above me was stomping around until late at night and early in the morning. The pool closed at 9pm which is way too early. The wifi hardly ever worked for more than 5 minutes. Again I feel this is because of the room we were given. I did not pay for the basic room. I asked for a top floor room with a view of the river. I had a view of the side of a roof situated underneath a family of elephants. If you look at my other reviews you will see I am not hard to please but this hotel did not make the cut. I planned on telling the front desk when I checked out but they didn't even ask how my stay was. I was so over tired at that point I couldn't be bothered.

"Marathon Weekend"

4
26/10/2016

We stayed here during our fall trip to Scotland. It was the 2016 Baxters Loch Ness Marathon weekend so it was busy at the hotel. The staff was very nice and there was a convenient parking lot behind the hotel. The staff also parked the car off site when the lot was full. The room was very nice, we had a lovely view of the River Ness and the WiFi was fine. Unfortunately the Starbucks coffee machine was down :( during our visit but all all we enjoyed our stay here.

"Time for Two"

4
26/10/2016

Visited this hotel as part of a 'Time for Two' break with my daughter. we stayed 2 nights in a comfortable room with a large double and also a single bed. Beds were comfortable, with good pillows; The car was valet parked for us. We used the spa also, and realised that we should have pre-booked a treatment, as they were booked up until evening. The pool and Jacuzzi were available, though, as was the gym. we didn't eat in the hotel as there are so many good restaurants nearby; the menu in the dining room looked good though. We were going to the ballet at Eden Court Theatre and the hotel is located very conveniently for the theatre. We enjoyed a relaxing visit.

"Highland Adventure stay"

5
25/10/2016

Stayed in this hotel for 4 nights from October 3rd to 7th as part of Great Rail Journey's 'Highland Adventure' holiday. Me and my brother shared a twin room together and we were happy with the service offered by the housekeeping staff. I also admired the service offered by both the reception and restaurant staff, who were eager and happy throughout their shifts. The breakfast and dinner meals were also splendid.

"Needs sprucing up"

3
25/10/2016

On arrival the reception gave us a key but told us the wrong floor. We managed to get ourselves and luggage in the tiniest lift ever, such a tight squeeze-we were riding up and down like a yoyo but never found the room, so went back to reception, a member of staff ran up the long stairs and met us on the second floor as three people and two cabin bags would not fit in.the lift. The double room was furnished with drab colours, the bed & pillows were hard (personal taste). The bathroom had a 'sticky looking effect' black floor and the loo hard to flush. we did not us the shower as the bath did not look particularly clean. The wash basin of a modern type where soap when placed on the granite surround (no dish or indent) had a mind of its own like the water ran everywhere. The restaurant staff never smiled and appeared rushed off their feet. Wi-fi available free of charge in the hotel. Our room at the front of the hotel overlooked the River Ness and Inverness Castle also the bridge was really pretty the arches were decorated with ever changing fairy lights reflecting on the water. The lounges were nicely furnished but the hotel lacked ambience. However a good base for dining out of the hotel, over the bridge a few hundred yards away a variety of restaurants. We ate at Bella italia, excellent efficient friendly service and delicious food. The hotel makes a good base for travelling to other parts of bonnie Scotland and exploring. We wouldn't hurry back here - they could do with following the lead of the Best Western Queens Hotel in Oban where everything we found to be tip top including service with a smile. A good lesson to learn..

"Lovely location on river Ness with extrememly pleasant and helpful staff"

5
20/10/2016

i recommend this hotel highly. I requested a room at the front of the hotel overlooking the river and the castle on the opposite bank. The staff went to some trouble to get it for me and I was very pleased with it. The staff at the front desk were all extremely helpful and friendly. The room I had, room 20, was spacious and attractive; the bathroom excellent. I would stay here again, without doubt, when I return to Inverness.

"Beautiful!"

5
20/10/2016

Love this hotel - Friendly, clean, cosy and very welcoming - ^^ All staff will go the extra mile to help you! Caters for every one - Excellent facilities from dining, leisure, parking and fabulous location - Thank you :)

"Lovely comfortable hotel"

5
20/10/2016

Situated on the banks of the river Ness and minutes from the shops and the Eden Court theatre. We arrived early afternoon before checkin time with the intention of dropping off our bags but our room was ready. The receptionist was very pleasant and efficient. The room we had booked overlooked the river towards the castle and was very spacious with a large (very comfortable) double bed. The bathroom was a bit on the small side with a shower over the bath. The room doesn't have double glazing and although Traffic is quite light passing the hotel my only complaint is they all seem to pass over the loose noisy drain cover in the road. The spa has a gym, pool, sauna, steam room and a hot tub and is a great place to relax. The dining room was busy at breakfast time but it was not a problem and the food for the buffet was replenished quickly and the selection was excellent. Unlike some other large hotels the waiting staff take your order for toast and it is brought to your table in a toast rack ( a rare thing these days) and it is not the thin tasteless slices but a good quality bread.(My pet hate at breakfast is having to make my own toast in the toasters that only toast on 1 side) All the staff we encountered were very pleasant and helpful and would certainly return if in Inverness

"A comfortable well situated hotel"

4
16/10/2016

This Best Western hotel is very well situated on the river across from the town centre. It has most facilities including a small gym and indoor pool in the extension. The rooms with the view in the front cost more and the extension rooms have a bit of a back street view. It is comfortable and the staff helpful. The food is reasonable, the breakfast very good. The chef appeared to be an afficionardo of potatoes for the evening menu as it appeared in two forms each evening. However the nearby Black Isle grows very fine specimens. As for most hotels in Scotland it caters for the overnight coach party so if you stay for a few days then the Canadian you spoke at the breakfast turns out to be an American at the lounge bar in the evening.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear rogerrobert98, Thank you for taking the time to review your stay with us, it's great to read that you had an enjoyable experience. It's great that you found the team to be helpful and that you enjoyed the facilities we have to offer to all of our guests. I do hope we can look after you again on your next visit to Inverness. Thanks again and kind regards, Della.

"Comfortable hotel"

4
14/10/2016

We really enjoyed our stay at the Best Western Inverness Palace Hotel. We had a river view room which was spacious with very comfortable beds. The staff are friendly and helpful, breakfast had choices and was good. The hotel is in a good position to walk over the bridge to Inverness eateries or a walk along the River Ness. The only problem I found was parking. The hotel has limited parking spots and they offer valet parking but I find this annoying if you want to use your car, we did manage to find car parks but it can be a bit annoying.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Tracey M, Thank you posting your review, we're delighted you had such a great time with us! I am sorry we let you down with the parking, it can be an issue when everyone is arriving at the same time and can be very busy. It's lovely to read that you enjoyed your room, your breakfast and the location we have is fantastic! Thank you for the lovely praise of the team, it's great that you found everyone so hospitable. I do hope we are able to welcome you to the hotel again in the future. Thanks again and kind regards, Della.

"One night stay."

3
13/10/2016

Room was adequate although sparsely furnished. Outlook was a back court overlooked by Windows opposite. bathroom was modern and clean. Shower took a while to warm up and was'nt very hot. Breakfast was the worse I've ever had in any hotel and I have stayed in quite a few in the last 50 or so years from budget to 5 star. On the plus side it is central for shops and there is several good eateries nearby. I will not be going back.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Girvan1, Thank you for taking the time to review your one night stay with us. I am sorry you have left disappointed with your experience, especially with the breakfast we serve. It would be great to understand where we let you down so that we can make the necessary changes. We do have a fantastic location in the city centre so it's great you were able to take advantage of this. I am sorry the room you were allocated looked onto a residential street as only the front rooms benefit from the beautiful River Ness city centre view and these can be booked in advance. If you would like to discuss your stay in more detail, please do feel free to contact me directly. Thanks again and kind regards, Della.

"city centre hotel"

2
13/10/2016

The hotel has an extension built at the back on initial viewing all looks good, then you realise the people in the room above are in fact Elephants with heavy boots, the ceiling is alive with squeaks and groans everytime somebody walks across the floor, very disturbing if you want a good nights sleep. The limited selection of meals available on the dinner menu leaves you with the options of fish and chips scampi and chips, burger or macc cheese, the best solutuion is to visit a restaurant nearby, of which there are many.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Stephen L, Thank you for taking the time to review your stay with us. I am very sorry to read that you did not enjoy your experience in the room or with the meals we offer. There are 89 bedrooms within the hotel of which 48 are at the rear, whenever we can we always change our guests room should they not be entirely satisfied. I am sorry that you were disturbed by the guests above you the evening you stayed. I have let our Head Chef Sam know of your thoughts about the meals, there are many options on the menu including the items you have mentioned so I am sorry you were disappointed. However, you are right, we have a fantastic city centre location from which Inverness' many other restaurants are within an easy walking distance. If you would like to discuss your stay in more detail, please do feel free to contact me directly. I am very sorry that we could not meet your expectations during your visit. Thanks again and kind regards, Della.

"SHORT TRIP"

5
12/10/2016

another lovely stay at the palace hotel went to visit family also shops and eden court cinema. had 2 swims in your pool. Then a nice breakfast and seeing our friend the chief sam and reguards to Marlene waitress in the resturant. Keep up the good work ' Hope to be up again sometime.Reguards Marion & Doris

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Marion & Doris, Thank you ever so much - what a super review and we're absolutely thrilled you had another lovely stay with us! Sam and Marlene both say high and promise to keep up the good work! It's so lovely that you enjoy returning to us, it's a pleasure to look after you. I hope we see you again very soon. Kind regards, Della.

"Centrally located."

4
11/10/2016

The rooms overlooking the river are amazing and we had a great time. Bar staff were all very pleasant and hard working. The spa is excellent and not overpriced. Location and breakfast all great and we will recommend this hotel to friends.

"Very Good Hotel in a Good Location"

5
10/10/2016

The Palace Hotel is located on the River Ness in the centre of Inverness and very convenient for Inverness facilities. High quality food and service and facilities including pool and spa. Rooms are very good and well maintained.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Darlo_ManUK, Thank you ever so much for your super review! It's excellent that you enjoyed your experience with us and that you can share such wonderful comments with everyone. I do hope we can look after you again in the future. Thanks again and kind regards, Della.

"Close to town and shopping center"

4
09/10/2016

The hotel is on the other side of the river from the main center of town. But the bridge is right there and it is only a couple of blocks to the main area. We had a room overlooking the river and it was very clean and newly refurbished. We had breakfast included and it was very good with a wide assortment of items. They have very limited parking, but the valet staff took care of the car and had it ready when I requested. The only minor negative was the fact the elevator was very slow and small, so you got use to planning an extra five minutes to get downstairs. I would definitely stay here again.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Kevin W, Thank you so much for your lovely review, we're delighted you enjoyed your stay with us. The rooms overlooking the river have a stunning view and you are right, the location is fantastic with the city centre being a five minute walk over the bridge. It's lovely to read that you enjoyed the breakfast and that you found the valet parking to be efficient and effective. I am sorry about the elevator being slow, and it is small due to the nature of the building. It would be lovely to look after you again, I hope we can in the future. Thanks again and kind regards, Della.

"Weekend with grand children"

4
09/10/2016

My husband and I booked this hotel as it had a swimming pool and we were bringing our grand children with us to visit relatives near by. We stayed for two nights with breakfast included we found all the staff very friendly and helpful. Although the car park was full when we arrived we were able to leave our car in valet parking spaces and leave our keys for parking staff to move. We found this helpful as were able to park and sign in or car in and out as we needed it. We enjoyed a morning in the swimming pool with our grand children towels and floats were provided you only need a pound coin for the locker. Great fun was had by all. The breakfast in the dining room had something for everyone which we all gave a thumbs up to. This Hotel is just on the river Ness and the nearby bridge lights up at night which my grand children loved. I would certainly return here

Della E, Operatons Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear 61redsal, Thank you very much for sharing your lovely review. We are thrilled you all had a great time with us, especially making the most of the pool with your grand children - I hope we have helped in creating some lovely memories for you all. It's great that you found the parking was efficient, we do enjoy being able to offer our guests free city centre parking. I do hope we can look after you all again on your next visit to Inverness. Thanks again and kind regards, Della.

"Really nice hotel"

5
07/10/2016

went into this hotel numerous times whilst visiting Inverness and loved it, only stopped for tea and cake in the bar but the staff were friendly and helpful, the bar cafe warm and welcoming and we were very impressed by the whole set up. Lovely views over the river. Well worth a visit. Management should be proud of their staff and excellent customer service.

"Dingy and tired"

2
06/10/2016

The first room I was allocated at the back of the hotel overlooked a very noisy ventilation shaft outside running 24 hours from the leisure centre below. Unrestful and disruptive, as I like to sleep with open windows and fresh air. It was also overlooked by other rooms so that with curtains open there was no privacy: either one resided in gloom of drawn curtains or was exposed to all on the other side.. An alternative room in the (front) main building on the first floor was below and adjacent to fire doors which were so badly adjusted they slammed closed. Again very unrestful and disruptive. The toilet was a 'reluctant flusher' The décor was old, in itself no great problem; but it is tired. I do not think this hotel meets the standard I would expect for a 'mid range' hotel which is where it seems to pitch itself.

"Great location"

4
05/10/2016

The rooms were nice. Hotel is conveniently located; about a 7 minute walk to the train station. Bar isn't very nice or cozy; no atmosphere. Summary: Convenient place to stay while in Inverness. Bathroom had a nice feature in that one of the outlets had a plug in for United States appliances.

"Close to everything, great view"

4
03/10/2016

On the plus side this hotel has a very classy feel to the rooms with their very high ceilings and chandeliers I was a bit disappointed in the downstairs lounge area, it was too cafeteria feeling given the building it is in. If you are in a front room you will be looking out of giant Windows at the river Ness. The breakfast is standard fare, nothing special, but all you need.

"Great Train Journey- Highland adventure"

5
02/10/2016

This an excellent hotel for the Highland Adventure (Steam Train journeys). It is 15 minutes walk to the station overlooking the river Ness. Ideal for riverside walks if you manage to arrive a night early for the tour starts early morning (circa 9) My room was unfortunately overlooking the car park as it was a single. Others enjoyed river views. My first time in Inverness and I found it picturesqe and interesting- lucky with a sunny day!

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear perdidoWestSussex, Thank you for your super review! We are absolutely delighted that you had such a great time, the rail trips are so popular and such a fantastic way to see the Highlands - especially on a sunny day! I'm delighted we complemented your holiday and I do hope we can look after you again in the future. Thanks again and kind regards, Della.

"Golf Trip"

5
28/09/2016

Excellent for the price. Great service and friendly staff. Well located to go anywhere in area. Rooms overlooking river best. Played Castle Stuart which is a great new course. Royal Dornoch celebrating 400th anniversary.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Stuart R, Thank you for sharing your lovely review, it's brilliant that you had a great stay! We have a great location to explore all the Highlands has to offer, I'm delighted you were able to take advantage of the local golf courses. I do hope we are able to look after you again very soon. Many thanks again and kind regard, Della.

"Loch Ness half marathon "

5
27/09/2016

Lovely traditional hotel situated in the centre of the town. All the facilities we needed for me needing disabled facilities, frame etc, wheelchair.were accommodated with Understanding friendly staff. Thank you.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear jerrycou, Thank you ever so much! It's great that you enjoyed your stay and that you felt so well looked after, what super feedback - we really appreciate it! I do hope we can look after you again very soon. Thanks again, Della.

"Weirdly the best Best Western I have ever seen"

4
25/09/2016

I am not sure why Best Western bought this beautiful old riverfront property in Inverness but they did and it is a great place. Big room with a bay window overlooking the river, super hot shower, great service with valet parking, and big Scottish breakfast included with the room. I really liked it although it was expensive- but you get what you pay for, and the location, convenience, and comfort probably can't be beat in Inverness.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Moira M, Thank you for taking the time to review your stay with us. It's so brilliant that you had a great time with us and that you enjoyed all that the hotel has to offer! This beautiful old building is independently owned by a family who have owned it since the 1970's. All Best Western hotels are independently owned and operated although all the hotels have to follow certain guidelines to stay in the consortium. It means that with Best Western the hotel you choose will be individual and with it's own special qualities while keeping to certain standards that you would expect. We really do appreciate your time in posting your review, I do hope we are able to look after you again in the future. Thanks again and kind regards, Della.

"Super location, nice hotel"

3
24/09/2016

Stayed here at the last minute. Hotel sits right on the River Ness so location perfect. Rooms fine and what you'd expect. We were upgraded to river view room when we asked to change rooms for better view. Very accommodating. Paid 150 Pounds which we thought expensive for what we got. Espresso machine in lobby wasn't working...disappointing for caffeine lovers.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear TheRaininSpain, Thank you for posting your review. It's lovely to read that you enjoyed the location we have, it is superb. I am sorry that the coffee machine was out of order, this doesn't happen very often and it's always a disappointment when we have to have maintenance carried out to fix it. Whenever we can we will try and fine an alternative room for you our guests if they wish, I'm delighted we were able to on this occasion. I do hope we welcome you again on your next impromptu visit to Inverness. Thanks again and kind regards, Della.

"Jewel in the crown"

5
23/09/2016

Hi there I have stayed a few more time since my last review of this hotel what can I say the refer down stairs is lovely the food was first class steak pie was best I've had Now to the jewels in the the crown there are two who I can't praise enough Louise is one house keeping manger I hope I have this Wright and please forgive me I have forgotten his name black hair night shift porter during the week is other above and beyond his duties so helpful and believe me I can be painful leaving the hotel at 5am some mornings

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Michael T Thank you so much! What a super review and for returning! Louise is delighted that she is one of your Jewels! Also, it's Jim that I think you have described who works the night time, thank you! I have passed on your lovely comments about the steak pie too, Chef is thrilled! I hope we see you again very soon and thanks again! Kind regards, Della.

"Lovely relaxing hotel"

4
15/09/2016

We stopped here recently as part of a tour. Although being a busy hotel the service especially the restaurant staff was excellent and we never had to wait. Well organised and centrally located. The room overlooking the river was beautiful. Felt relaxed and at ease throughout our stay. Very enjoyable.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Polly C, Thank you for posting your lovely review. It's wonderful to read that you had a relaxing time with us and enjoyed your holiday. The view from the rooms overlooking the River is beautiful. Thank you for the kind complement for restaurant team and the service through-out. I do hope we are able to welcome you to the hotel again during any future trips to the Highlands. Kind regards, Della.

"Great pool"

4
15/09/2016

Expensive rooms. Nice setting on the river. Rooms are very basic with older furniture and beds. Manual AC--- open window. They did provide a fan. Room was hot, couldnt figure radiator out and no instructions. Woke up in a sauna. My dad collapsed from the heat in middle of night. However few decent hotels in inverness and they had availability The reason i gave it a 4 vs 3 star was the pool was a very refreshing break. Loved it. Expensive hotel with very basic room but very nice front staff and pool

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear jimanthefamily, Thank you for posting your review. We are really sorry to read that your dad was unwell in the middle of the night, there is a new boiler system and the temperature should be at a consistent level. The heating has been off for the past few months as we've enjoyed warm weather and I'm just really sorry that we couldn't help with the radiator. It's great that you enjoyed the pool and leisure facilities and that you found the team friendly at reception. There is a rolling maintenance programme in the hotel where we refresh the decoration, new furnishings and beds through-out the year so I'm sure that if you returned you would see the improvements we enjoy making. Thanks again for sharing your experience. Kind regards, Della.

"Loved our stay"

5
12/09/2016

We stayed here during our girls trip. This hotel is FANTASTIC. Location is prime. Walk out of the doors and you are in the middle of everything. Staff was very friendly from front desk to valet. Starbucks on property take it over the top.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Stacey P, Thank you so much for your fantastic review, it's great that you all enjoyed your girly trip so much! It's lovely to read that you found all the team so friendly and hospitable and that you enjoyed the location we have - just a short hop to all the shops, restaurant and bars. I do hope we can look after you all again for your next special occasion! Thanks again for sharing your review! Kind regards, Della.

"Nice hotel, great location"

4
09/09/2016

We stayed here for three nights and found the hotel to be quite adequate with a convenient central location. Our room, 22, had an amazing river view. We were able to walk to various restaurants, pubs, and the train station. The staff was friendly and there is a bar, coffee shop, and restaurant off the lobby. The main downside is that hallways and rooms are worn and dated, yet all in all a very nice place to stay.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear tesdavis1, Thank you for your lovely review, we're delighted that you had a great time with us. Room 022 is a personal favourite and the view is gorgeous! All the city has to offer is just a few minutes walk over the bridge, very convenient. It's great that you found all the team friendly and you enjoyed the use of the facilities we have. There are plans to refurbish the public walkways very soon. It would be brilliant to look after you again, I hope we can very soon. Thanks again and kind regards, Della.

"Convenient"

4
08/09/2016

The Best Western Inverness was a in a very convenient location, just a few blocks away from the train station. The view of the River Ness was incomparable! The hotel staff was very helpful - the woman that checked us in spent a very long time with us going over the map of the city and giving us suggestions of things to do. On our last day there, we had plans to be out and about after check out, and the hotel was able to hold on to our luggage until we could collect it. Our only issue was that it got quite hot in the room (even with a fan), and for safety reasons, the window did not open much more than a crack.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear andreajoyparker, Thank you for taking the time to write your review. The view is fantastic and the location is brilliant for the city centre. Thank you for praising the team, it's great to read that you found everyone so helpful. We'll always hold our guests luggage do you're free to explore. I am sorry that the room was to hot though even with the fan provided. I do hope you enjoyed the remainder of your holiday in Scotland and I hope we will look after you again. Thanks again and kind regards, Della.

"Chilled out"

3
08/09/2016

Very nice stay in this establishment !!! Was made extremely comfortable with a relaxed atmosphere. Would come back next time if I was in the area. Good location for basecamp! If you want to chill for a bit then book up !

"Tipsy Tea Party "

5
04/09/2016

Brilliant we had the tipsy tea afternoon for a Hen Party really great place and venue beautiful along the riverside rooms were bright and airy great service should like to go back and use the Spa facilities as well certainly go for an evening meal at some point ...

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear morvenforres, Thank you so much! We're delighted you all had a great time, the tea party's are so popular and a brilliant way to celebrate an occasion with the girls! I do hope you do make it back for a meal or a treatment in the spa very soon! Thanks again and kind regards, Della.

"Just a great old fashioned slice of Britain!"

5
03/09/2016

Was here as coach driver to an Italian tour group.The group showed a great deal of resistance in the morning when it was time to leave, just didn't want to go. Very sweet, a time capsule, but if it was excellent fifty years ago, it is still. Something very solid and safe about the place, up to date rooms, free wifi, nice touches in the tea and coffee tray with shortbreads. Very comfortable bed, gorgeous view over the River Ness, AND the window could be opened wide at night with absolutely no disturbance. I hate these new places on airport runways that force you to listen to air con sounds.I actually love the odd creaky floorboard! Excellent breakfast, with the only minus being the complete lack of green veg at dinner. But that's just me. Stay again? Any time.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear fdcmw28, Thank you so much, what a fantastic and heartfelt review! We are thrilled you enjoyed your stay so much and noticed others enjoying the hotel too! The heritage and history of the building is so important to us and it's lovely to read that you felt the wonderful atmosphere we try and encapsulate. We're very proud of the building so thank you for all the fantastic praise. It would be lovely to look after you again, I do hope we have the opportunity to very soon. Thanks again and kind regards, Della.

"Romantic Highland Stay"

4
03/09/2016

We stayed for one night at the very end of summer. We parked up outside and were greeted at reception by friendly, informative staff who explained everything about the hotel and its spa services. The hotel itself is located directly on the riverside with an incredible view of Inverness Castle. The room was huge and well decorated. With a large bathroom and powerful shower, flat screen TV and gigantic bed, it was easy to feel completely comfortable. The room provided everything it said it would on the site, and more. I would love to stay here again. The only slight issue was that it did seem fairly expensive for one evening. However, with the facilities available at the hotel and the quality of the service, it is worth that extra bit of money.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear WillF22, Oh, we love a bit of romance! Thank you ever so much for posting your lovely review. We are so grateful to you for all your super praise and you are right, the location we have is stunning! It's great that you had such a brilliant time and that you want to return, it would be lovely to welcome you again. The prices vary in Inverness and I'm sure we could offer you a great deal through-out the autumn / winter months if you can plan a return visit! Thanks again and kind regards, Della.

"Great location"

4
02/09/2016

The parking took a little work, the room was spacious and well decorated. The bed was comfortable. Walking distance to everything. The restaurant in the hotel was a little high priced but th food and service were worth it.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear 1Thomas-Family, Thank you for taking the time to write your very kind review. I'm sorry that parking was a bit of an issue, we do enjoy being able to promise free parking to all of our guests. It's great that you enjoyed your stay including the bed and the room - the location is perfect for exploring the city and the Highlands. It would be lovely to look after you again, I do hope we can very soon. Kind regards, Della.

"We loved this hotel"

5
02/09/2016

At the perfect location of Inverness offering great views of the river, the city and the castle. Big room with super king bed in front of the river was a pleasant surprise for us. The staff is really polite, helpful and very friendly. Nice breakfast, clean room and the english expected ambience in a very lovely building.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear dimalexi, Thank you ever so much, what a lovely review! We are so happy that you had a great stay and enjoyed the location we have, it is absolutely stunning isn't it? I do hope we have the opportunity to look after you again very soon. Thanks again and kind regards, Della.

"Quite good but could do better!"

4
02/09/2016

A one night stay but had time to use facilities. Location great, parking good, breakfast good, bed linen clean so these are the main things. However the place is simply tired! The decor, walls, woodwork, carpets all need refreshed. Staff were helpful and pleasant but the House Manager needs to up the game. Towels were clean but grey, my sink had a crack right through the middle of it and in the Info book was a 12" long grey hair! The Spa (nice Staff) has super facilities but again they need refreshed, the Sauna has some broken asbestos sheets around the coals, the Steam room was very slippy underfoot - just little things that could EASILY be put right. I would stay again but come on Manager - crack the whip!

"girlie road trip "

5
31/08/2016

Very friendly helpful staff rooms very large and comfy but pay extra for a room with a view it will be worth it everything you need in room ..ie hairdryer and iron and ironing board as well as tea n coffee facility no earl Grey tea however but I nipped to tesco which is literally just round the corner so I was happy but no safe but you can use the hotel safe as an alternative there is a Starbucks in the foyer with lots of yummy goodies after your long days out ..the use of a very well equipped gym and sauna and steam room as well as a really lovely pool is very welcomed too didn't eat dinner in the hotel but was a good menu but breakfast was excellent with everything you could possibly wish for

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Julie T, Thank you so much, what a super review and we're thrilled you had a great stay. The view is fabulous and well worth trying to book a room overlooking the River and Castle, it's brilliant that you found all you needed in the room too. We have Earl Grey tea and could have provided you with some for your tray! A Starbucks in the lounge is a brilliant way to unwind, also all the facilities in the leisure club are free for all of our guests. It's great you enjoyed them. I do hope we are able to welcome you again on future trips to the Highlands! Thanks again! Della.

"Comfortable large hotel"

4
31/08/2016

We enjoyed our one night stay during a cycling tour. Our room in the rear building was comfortable though the bathroom was a little small but adequate. Breakfast was served buffet style and the staff were very friendly and helpful. The toast is the best I've tasted in a long while made (we were told) with locally made bread.

"Great Hotel and Location"

5
24/08/2016

Couldn't recommend this hotel highly enough, it's not cheap, but like all things in life you get what you pay for, especially as Inverness is deemed the capital of the Highlands. Would recommend upgrading to a river view room, absolutely fabulous; large room very comfortable beds, good quality linen and towels, with all necessary toiletries, if you are missing anything just ask, the staff couldn't be more helpful. Good breakfast and dinner, plenty of variety to suit all taste, if you want, or need special requirements, again just ask. Whoever is responsible for staff motivation has got it spot on. They also operate a “jewel in the crown” rewards scheme for staff, so if you think someone deserves a mention during your stay, fill out the form in the information folder in the room.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear dougiesles, Wow - thank you so much! What a fantastic review, we are all very humbled by your super kind praise of the hotel and the team. You are right, just ask! We will do all we can to make sure our guests have a great time with us. Also, the "Jewel in the Crown" is a fantastic initiative which gives a real boost to the team, forms are at reception too. Thank you for all the wonderful praise, we feel like framing your review and popping it on the wall to cheer us up on a rainy day! I hope we can welcome you again on your next trip to the Highlands! Thanks again and kind regards, Della.

"Starbucks' swindle"

1
22/08/2016

This hotel has a sign outside saying "Starbucks coffee to go" and being a lover of this brand of coffee... I can tell you it is most certainly not Starbucks... It tastes more like dishwater in a Starbucks cup. Not the first time we have been ripped of in Inverness!!!!

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Caroline G, Thank you for writing your review about the coffee you had from us. I am really sorry you didn't experience the usual fantastic coffee's we serve, I'm sure we would have replaced your coffee for you if you had let us know however I do understand this would have been an inconvenience to you. I can assure you and all who may read your review that the coffee we serve are from freshly ground Starbucks beans which are bought directly from the Starbucks company. If you would like to discuss your experience in more detail, please feel free to contact me directly. Thanks again for taking the time to review your coffee experience. Kind regards, Della.

"Short break with kids"

4
22/08/2016

I stayed here for 2 nights on my own with my two daughters. The hotel is a lovely location. All staff were pleasant and helpful. Facilities at the hotel were great for keeping the kids amused and the staff at the salon were understanding when I asked for an appointment to have the kdis nails painted whilst I had a massage. If travelling to Inverness again I'd definitly choose to stay here.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Kelaso, Thank you for taking the time to write your lovely review! We're all ever so happy you and your daughters spent some valuable time together with us. The pool is a fantastic way of keeping the kids happy plus managing to fit in a treatment for yourself! I have let the Sleeping Beauty ladies know you had a lovely experience. I do hope you can make time to come back to us again very soon. Thanks again and kind regards, Della.

"Great location"

3
21/08/2016

Hotel is right in town on the River Ness within easy walking distance of all the shops, sights, and restaurants. The hotel lounge is adequate. The rooms are clean and well appointed. The only complaint was our room on the second floor on the back side of the hotel overlooked an ally where the trash truck came by around 6am and was very noisy. The breakfast buffet was very good. The facility also had a spa with hot tub and swimming pool, but we did not have time to enjoy it. A solid Best Western hotel.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear rustycat83, Thank you for taking the time to review your stay and what a shame you didn't have time to enjoy our pool and other leisure facilities. I have infact had communication today with the company who uplift our refuse to see if the time can be changed for collections. I agree that 6am is far to early, I am very sorry you were disturbed by this noise. The location we have is in a fantastic location for visiting the city centre and reaching the wider Highlands. Perhaps we can look after you again when you may have the opportunity to sample our pool? Thanks again and kind regards, Della.

"Not bad but not exactly what the name sounds like"

3
21/08/2016

We stayed 3 nights here during a recent trip traveling with 3 children around scotland. The hotel was fine and suited our needs perfectly - well situated for easy walking around the centre of Inverness, clean enough, and the pool was a great way to spend some down time in between castle tours etc. for the kids. The breakfast was quite good but it seemed everything was always empty on the buffet -- I guess that might be due to the rush of tour bus crowds that always seemed to be right ahead of us. Staff was friendly and quick to get whatever we asked for refilled though. We booked two rooms and they gave us the two farthest to the back of the hotel - no view of the river or so, just some side streets overlooking a very noisy loading dock in the mornings. The wifi barely worked in the room -- perhaps this as due to its room location - maybe other rooms are better? All in all, the hotel is a Best Western, not hardly what I would call a "castle hotel and spa" (the "castle" part is deceptive, it clearly doesn't refer to the hotel itself, but to the fact that it is situated right at Inverness Castle.)

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear FamilyLinCH, Thank you for taking the time to write your review. I'm sorry that there were aspects of your experience that we let you down on especially the WiFi - we will look at this, I can assure you. Also, at breakfast certain times can be busy and I am sorry that this was an inconvenience. It's great to read that the team were pro-active in refreshing the food and friendly and helpful with it. The hotel is in a fantastic location and it's brilliant that you and your children had a great time in our pool! The hotel is directly opposite Inverness Castle, I am sorry if the name of the hotel has been in some way miscommunicated. It would be lovely to welcome you again in the future, I hope we have another opportunity. Thanks again and kind regards, Della.

"Tour Group Stop"

3
20/08/2016

We stayed here on a RS tour. Don't let the picture of the "palace" confuse you. This is not a palace- this is a GREAT WESTERN motel (motor lodge as opposed to hotel). The location is great. It is within walking distance to shopping, dining and the city center. Our room was nice enough. There was no view but it was clean and spacious with a nice modern bathroom. The downside is the breakfast room packed with tour groups. Unfortunately this not the kind of place that I would book for us.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Linnbada, Thank you for reviewing your stay with us. We're very sorry we did not meet with your expectations especially concerning the name we have. As with all Best Western hotels, we are independently owned and managed and have born the name for decades previously to becoming part of the Best Western branding and grading. The location we have is fantastic and steeped in history, right on the River front. Also, brilliantly convenient for travelling and shopping. I am sorry the breakfast room was crowded, it can become very busy. It's such a shame you don't feel you can recommend the hotel on this highly popular travel forum. It would be lovely to think we do have another opportunity to look after you in the future. Kind regards, Della.

"Good two day break."

5
17/08/2016

Spent two nights in this busy hotel on the River Ness. Not too expensive and the food in the restaurant including breakfast was good. The Spa and swimming pool were great. The only complaint we had was being on the first floor at 7.00 am the extractor from the spa below woke us and other guests up. We told the receptionist and the next morning the same problem did not happen. Good stay and very friendly staff as you almost always find in Scotland.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Colin B Thank you for sharing your experience with everyone - we are so happy you had a great time with us. I am sorry about the fan noise disturbing you and delighted we solved the issue promptly for you. The team are delighted you found them so friendly and it's brilliant you found Scotland in general to be so hospitable. It would be lovely to welcome you again should you return to the Highlands. Thanks again and kind regards, Della.

"Pretty good, pretty good............."

5
13/08/2016

this 19th Century hotel, right close to the river offers a nice location, nice views and a good standard of accommodation. My wife and I found the staff very accommodating and professional also. Well done team.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear alfa2k99, Thank you so much! What a super review, we're delighted you both had a great stay with us. Thank you for the lovely praise of the team, it's brilliant to read that you found everyone so hospitable. I do hope we have the opportunity to look after you again in the future. Thanks again and kind regards, Della.

"Everything was as Described!"

5
12/08/2016

You know how you read reviews and the place sounds perfect, and you get there and ....hmmmmm. Not the Palace. It was exactly as described in our over views. Great leisure center, lovely pool, everything worked. But especially helpful were the people. I loved the people. Kara and Jaye behind the reception desk, they never met a problem they couldn't solve. Ronnie on bar duty. Iona and Sean in the dining room.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Cynthia N, Thank you so much for your review, we are so happy you had a great time with us! All the team are absolutely delighted at their special mention and that they have left such a brilliant impression on you and your experience. It would be lovely to look after you again on your next trip to Inverness, I hope we can. Thanks again and kind regards, Della.

"Adequate with very good pool"

3
10/08/2016

If your main concern is to have a pretty good pool at about 86-87 degrees F, this is a good place to stay. Our room did have a nice view, but the décor was really weird, like Victorian meets 1965. The pillows were so uncomfortable I had either a headache or a stiff neck in the mornings, though the bed was comfy enough. Instead of sheers, they have shades behind the blackout curtains, so you cannot see the view unless you are fully dressed so you can pull the shades up. It is centrally located with good restaurants within either a few doors' or a few blocks' distance. Some of the staff is very nice and helpful, and some could care less, or at least are not particularly friendly. There were tour buses parked out in front non-stop (in August) and it seemed the staff, especially kitchen, were a bit overwhelmed... not to mention that the buses park out in front and obscure the river view in the lobby and bar. The pool was really great; we needed the workout after long plane and train rides. Parking is limited, and if you need to use a ramp instead of stairs, you have to enter at the rear of the building, where there are two handicapped spaces which are not kept open for handicapped people. The staff was nice about giving us a cone to save our parking place (sometimes, when it wasn't being used by a tour bus) since I did have to use the back door.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Frankee11, Thank you for writing a review of your stay with us. It's great that you enjoyed using the pool and other facilities on offer to all our guests who stay with us. Also, our location is fantastic for travelling the Highlands and visiting the city centre. There are coach groups booked through-out the year, I am sorry that the buses obscured the view from the bar and the lounge. I am also sorry that you found some of the team were not as hospitable than others. We usually have fantastic comments about the team so this is such a shame to read. Parking can be busy and we will always reserve a space for those who require a disabled space. Thanks again for posting your review, I hope that one day we may be able to welcome you again. Kind regards, Della.

"Average hotel"

3
09/08/2016

We stayed there during our trip to Scotland. The location of the hotel is great - right in the middle of the town. The interior is a little run down and needs a face lift so do the rooms. Don't believe that this will happen due to the fact that this place is well frequented by tour buses. Don't take a room on the back of the hotel - you will be awaken by truck delivery very early in the morning. The pool and gym are ok - it's nice for children after a day of sight seeing. All in all an ok hotel but once is enough

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear TravellerLion, Thank you for your time in reviewing your stay with us and I'm sorry we let you down with some aspects of the hotel. There is an exciting renovation plan due this winter for the public areas as there is always a program of maintenance and general freshening up in rotation. I'm sorry you found some of the areas tired. I am sorry about the noise from deliveries too and the disturbance this caused you. The pool is very popular and a great place to relax with the children, it's great that you enjoyed it. It would be a shame if we don't have the opportunity to look after you again - hopefully though, our paths will cross if you return to the Highlands in the future. Thanks again and kind regards, Della.

"Very expensive"

2
05/08/2016

I stayed in this hotel for one night only, I paid £250, for the stay plus meals. The bar, restraunt and breakfast were brilliant, I would guess all meat is local and fresh, faultless and well priced. My room though was on the small side and my pillows probably too soft, I would have changed them if I was staying longer. The biggest problem was the fact housekeeping did not turn the alarm off that someone had left for me probably as a joke, at just past midnight and for several repetitions 10minutes apart I was awoken to the loud screaming alarm. In the morning when I informed the desk they did not even offer an apology. Overall a good hotel, but the alarm coupled with the high price and lack of apology does leave a bad taste, I probably will not venture back.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear DavidAnd1980, Thank you for your review and I am so sorry about the disturbance you had in the night and the service you received from the team at check-out. Please do be assured you have highlighted something that we will address with the housekeeping team and I have let the Reception Manager know about the lack of empathy you received when you told us about your experience. You are right and it's great that you could tell that we do source local meat and fish for our meals. Thank you for the lovely feedback. What a shame we could not make sure we could provide you with the excellent experience you were anticipating. It would be brilliant if you contacted me directly should you be back in Inverness so that I can personally look after you and see whether a return visit would be something you would be interested in arranging. Thanks again for taking the time to review the hotel, we really do appreciate our guests letting us know about their experiences and how we can improve. Kind regards, Della.

"Very poor value for money."

2
31/07/2016

We picked this hotel expecting a little luxury with valet parking, swimming pool etc. The rooms were adequate but nothing special. The mattresses in my sons room were old and very uncomfortable. We found the pool impossible to use when we wanted to due a large group of local elderly ladies holding an exercise class in it. Reception staff were disinterested generally. The lounge area had loud piped music. It did have nice views over the river and the location is good but it is vastly overpriced for what it is.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Dumble123, Thank you for writing your review and we have been very sorry to read that you have left so disappointed. We always try our utmost to make sure that our guests have a great stay with us so it's such a shame we could not meet your expectations. I am also so sorry that you did not receive the usual friendly hospitality from our reception team. We do understand that they are the first port of call for information and help so I'm really sorry that they were not more accommodating. There are classes on a Monday morning held in the pool for aqua aerobics, I'm really sorry that you did not feel you had the opportunity to use the pool however our guests are welcome to join in with the session. It would be lovely to welcome you again should you be in the area so if you are in Inverness in the future please do feel free to contact me directly at the hotel to arrange your booking. Thanks again for your time in reviewing your stay. Kind regards, Della.

"Perfect Location!"

5
30/07/2016

This hotel offers some lovely accommodations with even more spectacular views of Inverness Castle and the River Ness. The hotel is within walking distance of all that Inverness offers as well as being affordable and immaculate.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear mariee530, Thank you ever so much for your lovely review! We're all thrilled you had such a great time with us and you were able to take advantage of the excellent location we have. Thank you for the lovely feedback for the Housekeeping team, they're delighted that you found the hotel immaculate - a very special compliment. It would be fantastic to welcome you again should you be back in Inverness, I hope we can soon. Kind regards, Della.

"Excellent"

4
29/07/2016

Twin room river view weekend away. Breakfast as always great variety. Will be back. Must try the Spa next time. Staff attentive and knowledgeable about the area. Very comfortable tub chairs in Room.Ask for a front room on second floor.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Kathleen g, Thank you for reviewing your weekend with us, it's great that you had a lovely time! The rooms overlooking the River Ness have fantastic views, I'm delighted you were able to enjoy the beautiful outlook we have. Yes, you must try the spa! I hope we can welcome you back very soon. Thanks again and kind regards, Della.

"Inn Inverness"

3
25/07/2016

Fabulous location beside the River Ness within very easy walking distance of the city centre. Welcoming reception and large comfortable lounge. Although a little compact and bijoux our room was comfortable and had clearly been redecorated quite recently in a contemporary style. The room was quiet, being at the back of the hotel. En suite toilet and shower (no bath) was more than adequate. The buffet style breakfast offered a good selection of options - both cold and cooked; some items cooked to order. Large busy breakfast room but staff friendly and efficient.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Bill R, Thank you for taking the time to review our hotel, we're so happy you enjoyed your stay. The rooms have largely been finished with redecoration and re-carpeting just this spring and they are all different shapes and sizes, it's great that you had everything you required. Thanks for the lovely comments about the team, it's great that you found everyone friendly and efficient. It would be brilliant to welcome you back, I hope we can soon. Kind regards, Della.

"Lovely hotel.lovely location.6"

5
25/07/2016

Visited hotel with the railway touring company 12th July for 4 days. Everything about this hotel was excellent. I've never seen such fast service in the resaurant. Well done.would recommend it to anyone thanks.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear keith1942cook, Thanks ever so much! We're all absolutely delighted that you had such a great time with us and that you can recommend the hotel to everyone! Travelling the Highlands by rail is so popular now and such a romantic and special way to see our beautiful region. I hope we can look after you again should you return to Inverness. Thanks again and kind regards, Della.

"Great hotel and location"

5
23/07/2016

This hotel has everything you need for your vacation. We stayed for 4 nights as part of the great railway journey tour. Swimming pool, hot tub, sauna, steam room downstairs. Lobby (+starbuck coffee) has great view of the river and scones are delicious. Dining room has plenty of choices and foods are ok. I dropped our dirty laundry at the laundry place a block behind the hotel and they deliver them back the next day all fresh and clean. There is a Tesco supermarket a block away and great restaurants next door.

Della E, Guest Relations Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Julia P, Thank you so much for your time in reviewing your stay with us. The hotel has a brilliant location for all that Inverness has to offer and access to the Highlands is very easy by train, the station being only a 10 minute walk away. Rail tours are becoming such a popular way of seeing our beautiful region. It would be lovely to think we can look after you again should you choose to return to Inverness for another holiday in the future. Thanks again and kind regards, Della.

"GREAT HOTEL"

5
21/07/2016

Stayed at the Palace with 2 kids and could not recommend the hotel enough. The family room we had was spotlessly clean, very spacious even with 2 comfortable double beds and a lovely bathroom with huge shower which is brilliant with kids. The pool area / changing rooms were also spotlessly clean and lovely and warm! Pool lovely size and fun for kids with floats supplied by hotel. The breakfast was very good too - busy but all staff had all items restocked almost immediately when finished. Great service at reception too - the lady who was on reception when we checked in was so nice to our children too which was a fab touch. Parking is so hassle free it was done for us!! and hotel so close to centre. My husband also commented it was the best nights sleep he has ever had in a hotel. We can not wait to return!

Della E, Guest Relations Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Themansons, Thank you so much! We are so happy that you all had such a great time with us! This is exactly how we wish our guests to feel while staying with us and it's super that you enjoyed all the hotel has to offer. Thank you for your fantastic praise of the team, it's so lovely for us all to read. I do hope you are able to return very soon - it would be brilliant to have you back! Thanks again and kind regards, Della.

"Great Hotel - Great Location"

5
21/07/2016

As part of our 4-day tour of the Highlands, we stopped off for one night at the Best Western. All I can say it was perfect: great location and wonderful hotel. My wife and daughter spent time in the spa whilst I worked on some business stuff online with free wi-fi that actually worked! After a cosy night's sleep in excellently-prepared rooms, we went downstairs for what would be a traditional Scottish breakfast: fried eggs, hash browns, pink pork sausages, bacon, mushrooms, haggis, black pudding, tomatoes and baked beans. All I can say it was absolutely delicious and the plate was loaded - no skimping on the sheer amount of breakfast content. Over and above this, the service was excellent and attentive and would definitely stay there again.

Della E, Guest Relations Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear ipoian, Thanks ever so much for your lovely review! It's absolutely fantastic that you had a lovely stay with us and we are delighted that we helped you to enjoy your holiday in the Highlands. Breakfast is so important to us and it's brilliant to read you enjoyed the vast selection and service. Great to read that the WiFi was useful and so were the leisure facilities for your wife and daughter. Perhaps you'll have time to enjoy them on your next visit? Thanks again and I do hope we can welcome you again very soon. Kind regards, Della.

"Fab location. Great stay."

5
20/07/2016

Stayed here as part of a road trip my partner and I did. We couldn't be more pleased with the location. Our room, number 5 was wonderful. Chairs sat looking out of the huge Windows, over the river and the castle, simply stunning. The leisure facilities are great. Fab pool/jacuzzi/steam and sauna, just perfect, staff great too! All facilities in room were great including and iron and ironing board which was a nice touch. Shower powerful and bathroom great. Room had loads of space with a huge bed also. Had Walk out for tea, so many gorgeous places to eat out at. Breakfast following morning a little chaotic, which is our only gripe. Got to breakfast at about 845, seemed they ran out of glasses to drink from, waited for more, the no water, a wait again. Came to get breakfast no eggs and hash browns, another wait. Once ergot our food, no issues,lovely member of staff, apologies didn't get her name (older lady, larger build) saved the day, great to chat to, couldn't do enough for us. Really lovely stay overall, would definitely stay here again.

"DISAPPOINTING STAY"

2
20/07/2016

We paid £245 FOR ONE NIGHT! and in return got a very tired old room (up in the loft area) with a TINY bathroom! Bed was hard and breakfast was not hot at all either. So disappointing given what we had paid. Would not stay here EVER again.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear mhg503, Thank you for posting your review of your stay. It is such a shame that you did not let us know while you were staying with us. We're really sorry that you have left with such a poor opinion of the hotel and the facilities we have. We wouldn't wish any of our guests to depart feeling this way. All of the team take a great pride in their efforts here and it is such a shame that this did not shine through to you. I think it would be lovely for you to come back and stay again so that we can show you that we can look after our guests. All of the points you have raised will be addressed so that we can look at where improvements need to be made. Perhaps I will hear from you in the future. Thanks again for posting your review and kind regards, Della.

"Small but Well Appointed Room"

4
18/07/2016

I stayed in a Riverview room at the Best Western Palace Hotel. The room was very small, and on the top floor. The elevator/lift was barely large enough for one person and I took the stairs after my first trip up. Despite its small size, the room was very nicely appointed and the wifi was fantastic. A nice view over the river, though the castle was partially covered in scaffolding. The only distraction was very noisy seagulls outside the window on the ledge most of the night. At one point, one gull was banging with his beak on a neighboring room's window. All staff were very friendly and helpful.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear lirwin13, Thank you for your time in writing your review. I am so sorry about the disturbance from seagulls - that sounds really intimidating! I'm sure our Housekeeping Manager has a "scare-owl" on one of the ledges to try and prevent them loitering. I will check if this is the same ledge as we can see which room you had from your lovely picture! Maybe we need another "scare-owl". It's great that you found the team so friendly and helpful and that the room was well appointed. The rooms are all different shapes and sizes so I'm sorry that you found your room small. Also, the lift is as big as we could make it due to the age of the building. We can always provide help with luggage though, day or night. I do hope that have the opportunity to look after you again in the future. Thanks and kind regards, Della.

"Group Hotel with Good Dining"

4
17/07/2016

Well located on the River Ness. Easy walking distance to shopping, bus and train station. Hotel was spread out. If you have problems walking make sure you let the hotel know so they can get you closer to the lobby. The elevators were small but the rooms were good size with a nice bathtub/shower combo. The dining room has a buffet breakfast with the usual Scottish fare. Both breakfast and dinner can be very busy with the large amount of bus tours that stay here. Make dinner reservations or ask what would be a good time to eat. The front desk was helpful, prepared with maps and suggestions.

"Best location in the city"

4
16/07/2016

The good: Great location and free parking. Nice breakfast Swimming pool and Spa The bad: Very small and inconvenient rooms Wifi was pretty bad, though usable Overall the hotel was OK - but be careful of the view when taking the rooms. Our view was the next roof which was not very nice.

"Short break"

4
16/07/2016

We stayed at The Palace Hotel for four nights as part of a railway themed break. We upgraded to a room with a river view, which proved a good move as the room was very large and comfortable, furnished to a high standard and with a modern bathroom. Our only minor criticism is that the room lacked a fridge. Our experience of the staff in both reception and the dining room was very good, and we found them courteous and efficient. The catering was to a good standard and they were able to accommodate individual requirements without difficulty. The hotel is just over five minutes walk from the railway station, and very close to the city centre. We would certainly use these facilities again.

"Perfect cruise hotel but no ambiance"

3
15/07/2016

Location of this hotel along the river is great. Rooms are spacious but boring. Presence of a swimming pool makes some of the walkways smell like chlorine. Breakfast was very good. Staff was ok but bland.

"Very pleasant last minute booking"

5
14/07/2016

While staying with friends in Dundee we decided to take a drive and a few overnights. We booked the palace online the day before and got a very fair rate. The lobby was very pretty. The staff very helpful. No AC, which surprised us as it was very warm in our room but we soon understood that most of Scotland goes with out AC. Location was great with a walk over the bridge to the main part of town. Not much parking would be my only complaint. We did 3 loops until a staff member moved his car so we could park.

Della E, Guest Relations Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Laura Thank you very much indeed for your kind review. I am glad that you enjoyed your visit and that the team here at the hotel looked after you. We have 18 car spaces at the hotel and we move cars back and forward to the Cathedral car park where we have a further 20 spaces so we have loads of parking. We will need to try and be a bit more efficient so you will get parked 1st time when you next visit. Thank you very much for choosing to stay with us and we will hopefully get to look after you again soon Kind regards

"Good service for EV drivers"

5
14/07/2016

I was in Inverness with my electric car and desperately in need of a charge. The charging point for guests at the Best Western hotel was the only one in the area that was suitable for my car. The manager of the Best Western was kind enough to let me use their charging facility. That's what I call a good service, because I wasn't a guest! Thank you very much. During my stay at the BW Edinburgh last week there was also an EV Charging facility available. Best Western is doing a great job for electric mobility.

Della E, Director of Sales at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Dirk Thank you very much for taking the time to submit a review despite our very brief encounter. We were delighted to help and hopefully our top quality highland electricity helped get you safely to your next destination. maybe we'll get to look after you next time you visit the highland capital. Kind regards

"Beautiful Scottish Countryside"

4
13/07/2016

My family and I travel to Scotland from London, and we stayed in this beautiful hotel with great atmosphere. Our experience there was out of the world. It has very nice scenery right next to the hotel. We went hiking in the mountains and fishing in the waterways. The staff at the hotel were courteous, and the rooms were very clean and comfortable.

Della E, Director of Sales at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Amanda Thank you very much indeed for your kind review. It sounds like you had an amazing trip and a real adventure discovering our fantastic countryside. We are really pleased that you enjoyed your experience in the hotel too and hope we will see you again when you next visit. Thanks for choosing to stay with us and we'll hopefully see you again soon. kind regards

"Not a great place"

3
13/07/2016

Although the staff are very friendly the hotel is overpriced for what it is. Breakfast is poor and was cold at 8.15am. Although i did not use the leisure facilities they looked clean and amenable. Good view from the front across the rive.

Della E, Director of Sales at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear James Thank you for taking the time to submit a review. I am very sorry that you did not enjoy your breakfast as it is an area we really pride ourselves on and we often get fantastic feedback. It is a real shame you never managed to use the leisure facilities as they are excellent and we have recently installed 5 new pieces of gym equipment for our growing membership to enjoy. The next time you are Inverness please email me and I will organise a specially reduced rate just for you and hopefully we will be able to show you that we can look after you a lot better. Kind regards

"Very central and by the river"

4
13/07/2016

This hotel was right next to the river and close to a bridge over which was the main part of town and the railway station. We were on a train tour so it was very convenient to get the trains. Lovely walks down by the river where you often saw fly fishermen. Good selection of food for breakfast and on our trip there was a fair selection ford ending meal, although I suspect it was specially arranged. Staff were good and rooms were neat and tidy but our view was nothing to write home about. Parking was to one side but overflow was a little way down the road.

Della E, Director of Sales at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Mary Thank you very much for writing such a great review. We are very lucky to have such a brilliant location and we are glad you got to enjoy it during the busy schedule you would have had. Really pleased that your enjoyed other aspects of the hotel too. The next time you are up in Inverness send me a wee email and I will make sure we get you a room that faces the river and castle. Thanks again and hopefully we will see you again soon. Kind regards

"Over priced"

2
11/07/2016

We had fairly high expectations for this hotel based on the price paid, although our room had a nice view the rest was pretty disappointing. The hotel is clearly geared up for coach trips. The lounge was always noisy and busy with loud piped music so nowhere apart from your room to sit quietly and read or relax. Our biggest complaint was that we booked this hotel to use the pool and at 9am on Monday morning there was a large class in the pool which made it unusable to residents, they should at least rope a lane off so residents can swim. We are very angry about this as the hotel was already very over priced. Reception were not interested in the complaint. Our room had good mattresses but the other two in our party had a poor room and extremely poor mattresses.

"Short business trip to the Highlands"

2
08/07/2016

This was more geared to package trippers, I think. The front desk staff were excellent and so friendly. Bar staff were surly. It's an old building but the room amenities seemed to work well and bathrooms seemed quite new. Despite being in a premium location and paying a 5* price, I had a poor view. The shower temp was not as hot as the wash basin which suggests the mixer or thermostat needed adjustment. The bed was very comfortable and I had a very good sleep. There were a couple of nice looking restaurants very close but most of the shopping and dining seemed to be across the river.

"Excellent location"

4
07/07/2016

I stayed here for a few nights as part of a group. This hotel is very well located, near all the facilities of Inverness but in a quiet situation on the river with a view of the castle. The staff were all very friendly and helpful and welcoming. I had a single room, which was quite small but perfectly adequate, with a comfortable bed and sufficient storage. The room and the bathroom had been quite recently renovated, although the shower was a bit feeble. One point I would mention is that there were no sheer or net curtains at the large window, and a block of flats opposite so I had to keep the curtains drawn unless I wanted to be observed, which is not ideal. The food in the restaurant was good, both breakfast and dinner. I can't really comment on value for money, as the cost was included in the total cost of my holiday and I don't know what the room rate was. If I was returning to Inverness I would stay here again.

"Service is pretty poor"

2
04/07/2016

Just checked in at 1230 pm to be given only one room out of two. No help of any sort with luggage and pram. Next room guaranteed by 3 pm but at 3 pm they shrug their shoulders and say "not ready, we can't do much. It will be ready when it is ready". Not much point in their guarantees then! The attitude is more like - please don't bother us! Be happy you have a room ( if you manage to get into yours, that's a bonus!)

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Saurav J, Thank you for posting your review of your stay with us. I am very disappointed to read of your first impressions of the hotel at check-in. Rooms are guaranteed from 3pm however we always try our best to check our guests in as soon the rooms are ready. I am really sorry that this was not the case for you and that we were not more sympathetic to your requirements. All communication with you should have been friendly, helpful and polite, I am really ever so sorry this was not your experience. There is always someone available to help with luggage, I am really sorry that this was not offered to you. This is normally a standard at check-in, I entirely understand what it's like traveling with a pram and lots of bags and help should most certainly have been offered to you all. I am really sorry that your first impressions of the hotel was not our usual hospitable welcome. If you would like to discuss your experience in more detail, please do not hesitate in contacting me directly at the hotel. Thanks again and kind regards, Della.

"Disappointing "

2
03/07/2016

The cost of our river facing bedroom was £259 per nite for 2people, which is somewhat over priced, the breakfast buffet was ok but only luke warm if you left it till 30 mins before they stopped serving , the staff were excellent, location excellent but totally overpriced for the bedroom facilities which were also tired , disappointing cost wise

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Roger F, Thank you for taking the time to post your review, we're just all very sorry we couldn't ensure you left extremely happy with your experience with us. It is such a shame we didn't have the opportunity to change your room while you were here, all the rooms are different shapes and sizes with different decoration and soft furnishings. We always encourage our guests to let us know while they are here as there is more often than not, something we can do to change the situation. The bedrooms are decorated and updated on a rotational program of maintenance and certainly, if something needs to be replaced we will change it with urgency. The prices are arranged depending on how busy the city is and the occupancy of the hotel. I am really sorry you felt the rate was overpriced for the accommodation you stayed in. I will address the temperature of the breakfast, I am very sorry about this. Breakfast should always be hot and readily available no matter the stage service is at. Thank you for complementing the team, it's fantastic that you found everyone excellent and we do have a fantastic location. I am just really sorry we couldn't ensure you had a great time with us. If you would like to contact me to discuss your stay further, please do feel free to. Thanks again for posting your review. Kind regards, Della.

"Wonderful location"

5
02/07/2016

This hotel is extremely well located. We stayed in a family room although we are just a couple with a wonderful view of the castle and the bridge over the river Ness. From Inverness I came to Glasgow. Arriving here I noticed that I had forgotten at the hotel my IPad and other objects. I phoned the hotel and everything was there. I'm very grateful to the staff of the hotel.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Leonardo S, Thank you ever so much for your wonderful review! We are all very happy and delighted that you enjoyed staying with us. The location we have is absolutely fantastic for exploring the city and the Highlands plus being right on the River Ness and Inverness Castle, it's beautiful. It's great that the team were so helpful in returning your items to you, it's something we take very seriously. I do hope we can look after you again should you return to Inverness. Thanks again for your time in sharing your review and experience with everyone. Kind regards, Della.

"River Front Views"

4
30/06/2016

We enjoyed our stay here. Our room on the third floor faced the Ness River and offered great views. The room was clean and spacious. The staff was friendly and helpful. City sights are a short walk. The only downside I'd mention is that the hotel is heavily used by tours. So the lobby in the morning and evening can be quite hectic. This also affects the dining room availability for breakfast and dinner. Still, our stay was pleasant.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Fateddie100, Thank you very much for posting your review. It's lovely to read that you enjoyed your stay with us, the rooms at the front really do have fantastic views! The hotel is very busy, as is Inverness these days, I personally have never known it so popular which is great for the region. I am sorry that this affected your experience in the restaurant though, we do try and manage it as best we can to make sure everyone has the opportunity to dine in the hotel. It's great that you found the team so friendly and helpful, thank you. Thanks again and I hope we can look after you again in the future. Kind regards, Della.

"Noisy and basic"

2
29/06/2016

Original price of room was £189. The hotel is tired and very noisy, fire doors slamming shut and creaky noisy corridors. The hotel in fairness did give a £50 reduction for the noise (as company business did not benefit me) 4 phone calls later i managed to get a valid VAT reciept The location was great but there are many other hotels near the location, would not stay here again.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Simon B, Thank you for posting your review on Trip Advisor. We have been very sorry to read that you have left so disappointed following your stay with us. My colleague remembers arranging the reduction in the rate and is very sorry to read that they were not able to help you leave happier with your experience following your conversation. I am sorry about the delay with the receipt, I think it was because the booking made through a third party and we will look at our procedures with this. What we all strive for is for our guests to enjoy their time with us as much as is possible and we are all very sorry that we did not meet your expectations during your stay. If you would like to discuss your experience in more detail, please do feel free to contact me directly. Thanks again for posting your review. Kind regards, Della.

"Three-day break as part of rail tour"

4
28/06/2016

As you'd expect from Best Western, this is a good quality city centre hotel with plenty of diners and bars nearby. Very comfortable room - bathroom a bit on the small side, but everything was there. Meals were generally very good. Hotel adjacent to very pleasant riverside walks and of course city centre. Would definitely return for another short break, though it's a lot of travelling to get there!

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Jocura, Thank you very much for taking the time to post your review. We are quite far away but I'm delighted you had a lovely time with us on your rail holiday. There are beautiful walks right on our doorstep and we are in the perfect location for the shops in the centre. It's brilliant that you would return and I do hope we will welcome you again in the future. Thanks again and kind regards, Della.

"Short walking break"

5
28/06/2016

Very pleased with the facilities at the Inverness Palace - the pool and jacuzzi were very welcome after a day's walking! Room was good size and comfortable, and the breakfast was excellent (but very busy with a coach tour in). Location of the hotel is excellent, in the centre of town but with a great location by the river with views across to the castle (and not the hotel's fault the castle is currently covered in scaffolding!)

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear wdw47, Thank you ever so much for your lovely review! We're delighted you had a great stay with us, it's fantastic that you enjoyed using the facilities so much. The location we have is brilliant especially for shopping and the bars and restaurants. Yes, the scaffolding is a bit unfortunate! It would be lovely to look after you again should you be in Inverness in the future. Thanks again and kind regards, Della.

"Started pretty good but fell away quickly"

2
27/06/2016

On arrival the receptionist welcomed my wife in a lovely friendly way and had baby items we were desperately needing sent up to the room. Our room had no view other than windows from the opposite building with the people clearly visible looking in on us. There are no blinds or netting so our only choice was to shut the curtains for privacy but as this was June and no air conditioning, the room was then turned into an unbearable oven.....not good with a baby. That night we ordered room service and this was delivered by two chaps that literally barged in the room as i opened it and dumped it on the table...i wish i hadn't tipped them now. The food really wasn't good at all, tasteless. The wifi never worked on any of our devices the 2 days we were there but we were given a reimbursement and an appology for this. We had breakfast that was good but the child seat we were offered was still covered in all sorts off food....disgusting!! Finally we found the swimming pool staff unhappy and the pool was cold and almost felt slimy to swim in. Oh and there is very little parking available too. Sorry but this place has let Best Western Hotels down and we use B.W every time we are in the states with no problems ever.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear followme73, Thank you for taking the time to post your review on Trip Advisor. It's great that you received such lovely service when you arrived especially while travelling with a baby. We try and provide the little things that get forgotten so I'm delighted these items were offered to you upon check-in. I have let the Head Chef know that you did not enjoy your meal and I'm sorry that the concierge team did not provide enough forewarning in the process of delivering your meal. I have spoken with the Food and Beverage team as the high chair should be clean and ready to as at any time, I'm sorry about this inconvenience. The pool should not have felt "slimy" and it's a real shame you didn't let us know while you were here. There are rigorous tests carried out daily to keep the pool in line with health and safety regulations and recommendations which obviously is of the upmost importance to us. I am really sorry the WiFi was not working in your room on any of your devices, this has been looked at. There is an overflow car park which we take the car to for you so there is enough free parking for all of our guests. I am sorry that this was not explained to you. It's just such a shame you have left so disappointed, especially as your welcome was so lovely. If you would like to discuss your stay in more detail, please feel free to contact me. Kind regards, Della.

"Night away"

3
27/06/2016

Stayed here for one night with friends. Exceptionally lovely hotel, nice room, lovely breakfast with nice surroundings. Would love to stay again but too expensive. Appletise & lemonade £7!!!!!!! Just not worth the money for one night bed and breakfast and I appreciate there are the leisure facilities but the price did take the shine away from our stay.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear DebDen Travel, Thank you for posting your review and I'm sorry that you have left a little disappointed. The rates are based on how busy the city is and the availability of rooms that we have. I am really sorry that the soft drink you had was so high, I have let the Food and Beverage Manager know. It's great that you enjoyed the hotel and the facilities including the breakfast and I hope you used the leisure facilities. The hotel often has special offers and weekend deals through the "off" season, I do hope you have a look and perhaps we can welcome you again in the future. Thanks again and kind regards, Della.

"Inverness Visit"

3
20/06/2016

Hotel was pretty normal. Service was average and so was the food. Confusing to get around hotel rooms if you're on 1st floor in back. As normal in Europe, elevators are veer try small, holding only 4 people, providing you don't have any bags.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Hartzwin, Thank you for posting your review on TripAdvisor. I am sorry that you did not enjoy your experience in the hotel as much as we would have hoped. We usually receive fantastic praise about the team so I'm very sorry their personalities didn't shine through for you to see. I hope you enjoyed your visit to Inverness and it would be great to welcome you to the hotel again in the future. Thanks again and kind regards, Della.

"Comfortable "

4
15/06/2016

This was our second stop on our tour throughout scotland. It was the perfect spot to sit back, enjoy the view and relax. The pool, hot tub and sauna is a bonus and helped after days of walking. Beds were nice and big but a little too hard for me and the view was stunning! Castle view on the river. There is no elevator but understandable since it's a very old building and wasn't a big deal for us. Staff was very friendly and helpful. If we ever come back I would definitely stay here again.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Ashley K, Thank you for your lovely review, we're so happy you had a great stay with us! The view is absolutely stunning and it's brilliant you had the opportunity to use the leisure facilities. There is a lift to all floors, it's tucked around the archway leading to the restaurant - I'm really sorry you were not shown this when you arrived. It's fantastic that you would stay again and I'm delighted you found the team so friendly and helpful - we're very lucky to have such a great bunch! I do hope we have the opportunity of looking after you again in the future. Thanks again and kind regards, Della.

"Henny "

4
12/06/2016

The hotel was lovely and staff very friendly and helpful. Great location also. The meal was lovely also. Only down side was the hotel rooms were very hot we felt. Even with the window open all the time. Otherwise a pleasant stay.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear meganperkins, Thank you for your time in posting your review. We're delighted you had a pleasant stay with us and I hope the Hen got a proper send off! I am really sorry the room was too hot, we had a new boiler system installed and I think there was some adjustments that had to be made. I am sorry that you felt uncomfortable. It would be great to welcome you all back for any future special occasions! Thanks again and kind regards, Della.

"Average stay. "

3
11/06/2016

Stayed for 3 nights. Had a basic room but they kindly gave us a river view. Beds comfortable, clean and even though on the road not too noisy. Decor dated as were bathrooms-shower curtains (for those old enough-Bates Motel). No Loo brushes and we had two rooms and looked at a couple of others so not a one off mistake. Spa facilities are not just for hotel guests so a fair few children and other bodies in the pool most of the time. Nowhere to sit and relax. So pick your time as there were some where the pool was less busy. Gym-well equipped not overly used whilst we were there. Spa-good range of treatments-therapists young but did what it said on the brochure. Downside-treatment rooms right next to pool and changing rooms so door slamming, children squealing (as you would expect) but not conducive to a relaxing treatment. Far from good design. Food and restaurants. The smell was similar to school lunches. The bistro was anything but a bistro and as the photos show it was very stark and had no atmosphere. The main restaurant staff were ok but mainly interested in clearing up to leave at both breakfast and dinner. The food at breakfast was good but the evening meal was very average. There was an elderly clientele with many coach parties. Understandably many retired early so little atmosphere in the lounge and bar after 9pm. In a positive note the hotel is very close to the centre and all on the level. It also has some chic restaurants near by that had great food, wine and service. All a tad tired and if visiting Inverness again I would not chose this hotel.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Anna H, Thank you for posting your review on TripAdvisor. We are all very sorry to read that you did not entirely enjoy your stay with us. The hotel is a privately owned and family managed three star hotel and we pride ourselves in offering efficient and professional service in a friendly and hospitable way. We hope that all of our guests enjoy the hotel and it's facilities as well as the fantastic location we have in the city centre. I am really sorry that we were not able meet your expectations and that you have left feeling that you would not choose to book again. I do hope you reconsider as it would be lovely to welcome you back should you be returning to Inverness. Thanks again for posting your review. Kind regards, Della.

"Not just the location"

5
11/06/2016

Stayed here 4 nights and perhaps should have booked a week. Is in a very good location next to the river and our room(025) overlooked this towards the castle. Good size room,facilities and clean. Staff were very friendly and helpfull especially Julie in reception and Iona in the restaurant. Also enjoyed the bar/lounge area. Had breakfast every morning and a wide choice of what to eat. Only ate one night and we were the last at a little after 9.0pm. Nice soup and Prawn cocktail for starters. Main course must have been the chef serving everything he had left. I had Mushroom Stroganof which was massive and seemed like 1/2lb of mushrooms and enough vegetables for 4-baby sweetcorn,carrotts,brocali and cauliflower with a dish of roast potatos.My wife had Pork loin with Apple sauce and a salad. If you were looking for a negetive-outside is a layby where coaches park overnight and they often started their engines,earliest 6.45am and no double glazing.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear KenPBATH, Thank you so much for your absolutely wonderful review! We are thrilled you had a fantastic time and that you can heap all this super praise on the team and the facilities. Julie and Iona are thrilled that they left such a brilliant impression on you and helped you enjoy your experience with us. We really love it when we get everything so right for our guests, thank you for sharing your wonderful review with everyone. I hope we can look after you again very soon! Thanks again and kind regards, Della.

"Great location"

5
09/06/2016

What a great last minute find this was. After our B&B accommodation was inaccessible, Lauren in reception was very helpful in arranging us a room at very short notice. The hotel is in a fantastic location - we could walk everywhere, particularly along the delightful River Ness. Our room, with a beautiful outlook to the river and Inverness Castle, was very roomy. The bathroom was a good size and had fantastic water pressure in the shower. After travelling all day, we were delighted to find a restaurant in the hotel - the beef bourguignon was delicious! The staff went out of their way during our two night stay to do whatever they could to help us.

Della E, Guest Relations Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Guest, Thank you so much for your brilliant and very flattering review! It has been super to read and to let Lauren and all the team know how happy they made you. We are very lucky to have such a fantastic team. The view is stunning from the hotel and the rooms overlooking the Castle and River Ness are beautiful. I hope we can look after you again very soon! Thanks and kind regards, Della.

"Recommending Sleeping Beauty Salon on Premises"

5
08/06/2016

I highly recommend this salon. I was able to get a booking at short notice. Thank you. I had my nails done by qualified nail technician Ayx who was very gentle & helpful. I then had the 2 in one body scrub massage and facial with salon manager Natalie. Superbly relaxing. Thank you ladies for such lovely treatments ??

"Great hotel in a great location."

5
07/06/2016

Stayed three nights. Everything was first rate, including the spa and pool. We were in a party and had breakfast and an evening meal each day.. Good selection ,good quality and good staff. Nice comfortable room. The hotel is on the river and a couple of minutes walk into the city. Would definitely recommend a stay.

"comfortable, friendly hotel with free parking"

5
05/06/2016

After a long journey, this was the ideal place to relax with a pool, restaurant and comfortable rooms. The staff were friendly and helpful and the included buffet breakfast was much better than most I have sampled.

"Nice central location"

4
04/06/2016

Stayed for 1 night on business and the hotel is virtually smack bang in the city centre. My room was very nice and spacious but my bed was as hard as nails and not very comfortable and the hotel was really warm. The food was lovely in the hotel and service was great

"Fantastic hotel! "

5
03/06/2016

We stayed here for 2 nights recently. From the minute we checked in until the minute we checked out the staff were extremely friendly and helpful. Our room was a great spacious room with tea and coffee facilities in the room, 2 lovely big double beds and a great tv. We also had an ironing board and iron in our room. We stayed in a family room and found it spacious and very clean. The only issue was that the room was too hot with no way of cooling the room down. The breakfast was lovely with a huge choice from a cooked breakfast to cereals pancakes, croissants and a choice of cheeses and yogurts and fruit. A very nice breakfast! The hotel is situated on the river and has great views of the castle and the river. Very scenic! The shops are situated very nearby and you can walk into the centre of Inverness within 5-10 minutes, over the bridge. Whilst staying at the hotel we drove to lochness which was 14 miles away and took us about 20-25 minutes to get there very easily. We also made use of the swimming pool at the hotel which was lovely. The changing rooms were very clean and the staff were very helpful. Free use of towels at the pool was also great. The pool is open from 7 in the morning to 9 at night. All in all a great hotel and we would definitely stay here again.

"Birthday Party "

4
30/05/2016

What a fantastic Hotel Staff were absolutely brill could not do enough for us our family gave their Mother a lovely surprise booked us into the hotel gorgeous room on the 1st floor overlooking the River Ness , the food was absolutely beautiful the Fish melted in my mouth , the Hotel was spotless I recommend the Palace to anyone, plus you fall into the Main Street from the hotel with the Theatre Eden Court just along the street would certainly go back had a Wonderful Time there

"Nice cosy hotel"

4
24/05/2016

Lovely hotel, ideally situated away from the town centre but just 10 minutes walk to the station. Staff were generally very friendly, helpful and accommodating especially Iona. Only there for 2 nights so ate just once at the hotel apart from breakfast and the meal was very nice. Breakfast was also plentiful and tasty.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear peterm132016, Thank you for taking the time to post your review on Trip Advisor. It's super to read that you had such a lovely time with us. Iona is absolutely delighted at her special mention from you, thank you! Our breakfast is always full of choices and it's great that you enjoyed your meals. I do hope we have the opportunity to look after you again very soon. Thanks again and kind regards, Della.

"Lovely hotel, walkning disctance of city centre."

5
24/05/2016

This is a lovely hotel where the staff are friendly and helpful. I had a very large room with dark mahogany furniture and a huge bed. I don't know if that is a standard room but if so it is great. The en-suite was very clean and beautifully looked after. Food in the dining room was excellent.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear lasvegas-marmalade, Thank you ever so much for you 5* review! We're thrilled you had a great time with us and that you enjoyed the room, your dining experience and the cleanliness of the bathroom - the team take great pride in looking after the hotel so it's brilliant that this is recognised. It would be lovely to look after you again, I hope we have the opportunity again during future trips to Inverness. Thanks again and kind regards, Della. P.S: Love your username!

"Great location Hotel"

4
23/05/2016

This is a good place to stay. The pool, sauna and steam room are well kept. The location is close to restaurants, walking areas, and down town shopping. The staff is very helpful and the Hoel is very clean. If you go you should consider a beautiful walk in their park next to the river.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Squawbrook, Thank you for posting your lovely review. We're all very happy that you enjoyed your stay with us and that you can compliment the team so highly. The location we have is fantastic and the walk you have recommended is well worth doing, it's beautiful. I hope we can welcome you to the hotel again in the future. Thanks again and kind regards, Della.

"Fabulous hotel overlooking the Ness"

5
22/05/2016

This was my first stay at the Palace Hotel. It is a classic period hotel. From the moment I spoke to the staff I knew this was the best choice in Inverness. They are so friendly, warm and kind that it made my experience wonderful. We booked overlooking the river for 4 nights, We were gone for one night and the room was wonderful when we returned. The restaurant is superb. We had dinner there two nights and it was excellent. The local dishes haggis and blood pudding, which you do acquire a taste for over time, were really good. The breakfast buffet was vast and tasty. The service was prompt and attentive. The rooms are immaculate and the housekeeping staff deserves praise for their work. There is a pool and fitness area as well, plus a starbucks in the lobby. When we return to Inverness this will be the hotel of choice!

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear journeymaid48, Thank you for your "fabulous" review! We are delighted you had such a wonderful time with us and you enjoyed the hotel so much! Your compliments are extremely flattering and we are so thrilled you are able to say so many lovely things about your experience with us. The team we have are invaluable and it's so brilliant when our guests leave feeling so happy with the service they've received - thank you. I love haggis and black (blood) pudding - they are delicious! It would be brilliant to look after you again so I hope we can very soon. Thanks again and kind regards, Della.

"Good hotel and location"

4
21/05/2016

We stayed in the Palace Hotel two nights, a Monday and a Wednesday around a Highland tour. I booked and paid for river view rooms 11 months in advance. On Monday, we stayed in an excellent river and castle view room which was wonderful. The room was clean, spacious, with a nice bathroom. This room combined with the friendly staff, buffet breakfast, and location would have earned the hotel an "excellent" rating. However, on Wednesday, we were placed in a 3rd floor room on the back side of the hotel. The room was large, clean, with a comfortable bed and nice bathroom. But, we paid for a river view room and there was no river in our view. Plus, the room was quite warm and over looked an alley. Quite a let down from the first room. The friendly staff also held our luggage for us from Tuesday morning until Wednesday evening. Moral of the story, make sure you get the room you paid for. Other than that, hotel was fine.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear 1959trip, Thank you for posting your review. I am ever so sorry you did not receive a room with a view of the river on your second night with us, especially when that is what you had booked. I can not understand why this would be and I am sure that if we had been made aware at the time we would have corrected the issue. I am certain it must have been an oversight on our part and I really am very sorry that we did not handle your booking accurately. It's great that you did enjoy the hotel otherwise, thank you for your super praise of the team, the breakfast and the fantastic location we have. It would be lovely to look after you again, I do hope we have the opportunity. Thanks again and kind regards, Della.

"great location!!!"

3
21/05/2016

This was what you might expect. Front seemed old and classic, rear of the building was a 70's add on and okay. Near the spa/pool area which didn't end up to be an issue as they shut down at 9 pm, so noise not an issue. Have to say, the valet parking was OUTSTANDING!!! they have that figured out and it was wonderful. The car was always there when we were ready for it. That gets 5 stars plus!! Buffet breakfast was complete with a grand selection.

"Wonderful hotel"

5
19/05/2016

I stayed in here with my family for 4 days , we had booked two adjoining rooms , it was very clean and specious with big enough bathrooms and quiet location . Location of hotel from railwaystation is 15 min walk and market and most of the places were very close by.i like everything about this hotel, good receptionist and other staff were very kind and co opretive . Even the lobby was cozy , you can seat for longer time and look at the view from window! Very clean swimming pool, and enough space for parking. Breakfast is very nice and waitress were very caring . We will visite invernes and definitely to best western Inverness palace hotel . Thanks to management and to all staff, who pamperd us .

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear salem23, Thank you for posting your absolutely wonderful review! We are all so happy that you enjoyed your stay with us and it was a real pleasure to look after you all. Your lovely compliments for the team, the cleanliness of the rooms, the swimming pool and the breakfast - so brilliant for all of us to read! We do hope we can welcome you to the hotel again during any future trips to Inverness. Thanks again and kind regards, Della. P.S - Love your picture!

"Nice & Convenient, Terribly Busy"

4
18/05/2016

I booked the hotel based on two things: recommendations from Trip Advisor and the fact they had a spa. The hotel is very centrally located and an easy walking distance to all the downtown areas of interest. I booked a tour guide for the outer areas (which is another post). The rooms are spacious, beds comfortable, and it's lovely having a tub where one can actually stretch out. It is very handicapped-accessible as one member of our group is in a wheelchair and another walks with a limp. Ramps and a lift are easily used. The staff is incredibly friendly and helpful and Marlene in the breakfast area is a gem! The biggest drawback was actually how busy it is. During our three night stay at least two different bus tour groups booked an overnight stay and crowded out the restaurant for dinner. Breakfast was a bit easier to get to as I'm an early riser and the tour groups apparently are not! The lobby seemed perennially crowded by them during peak times as they waited to check in and out as well as for meals. Breakfast and dinner were both excellent and they serve a nice family style serving of veggies to accompany your order for dinner. The breakfast buffet is traditional, which is lovely. It is extensive in its offerings and even includes haggis! The spa itself is a bit small and when I stayed, only had one employee available (the other was on holiday), which was no bother because I merely booked us at the main location and enjoyed the brief walk over to where I wanted to be later in the day anyway. The Sleeping Beauty Spa is lovely and all the employees are very friendly and just wonderfully talented. All in all, next time I might try somewhere else, but everyone in my group enjoyed the stay.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear FLF1976, Thank you for your time in posting your review. It's lovely to read that you enjoyed your stay with us and you are absolutely right - Marlene is a gem! You've made her day with her special mention - thank you! We and Inverness in general are very busy, especially in the summer months. I'm sorry that this affected your enjoyment of the hotel, especially at meal times. I have passed on your review to the ladies at Sleeping Beauty too! Thank you for all the lovely compliments about the meals, we're so happy you enjoyed the haggis! Even though it's an adventure to try different places, it would be lovely to have the opportunity to welcome you in the future. Thanks again and kind regards, Della.

"Perfect example of how a hotel should be! "

5
17/05/2016

Most friendly and helpful receptionist ever, so lovely and great first impression of hotel. Couldn't have been more sweet, Lauren booked all of our tours for us whilst we stayed here leaving us envelopes with directions and tickets every morning making it a hassle free trip. If nothing else had gone right with the hotel this lady ensured we would have left with a good impression. Fortunately everything about the hotel was exceptional, and I don't give praise lightly. It was clean and roomy with excellent service in both bar where we had lunch and restaurant where we had dinner. Food was beyond good and great value for money and service in both places attentive and efficient. Room itself was well equipped and comfortable. I could go on but suffice it to say we were very pleased with our stay, we hope to be back for a longer visit in the future.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Lala C, Thank you, we feel so flattered! What a super review and Lauren is absolutely delighted that she was able to help you enjoy your break in the Highlands and with us. We are very lucky to have such a friendly and helpful team and it's super when someone is recognised. It's always such a boost to receive such fantastic feedback - thank you! I do hope you are able to make that return visit very soon. Thanks again and kind regards, Della.

"Great Location and Service"

4
17/05/2016

Stayed here for 3 nights as part of a great rail journey tour and had no complaints whatsoever about this hotel. We were a group of 40 people and I did not ear any negative comments. The meals were excellent and the service was second to none with plenty of fresh veg each night. I would have no hesitation staying here again.

"Very comfortable stay."

5
17/05/2016

The room in this hotel was very well serviced and very comfortable. Food was very nice as was the service and the staff. The main foyer area of the hotel is very well decorated and it has an open fire. They had an accordion player in the foyer the night I stayed and the atmosphere was excellent.

"Not a palace"

2
16/05/2016

While you could have a view of the Ness River, we didn't. Entry was dull and boring, rooms were remodeled but small. Pack light as the lift can only hold one person and one piece of luggagel bring a swim suit in case you can time it right to take a swim in the large pool in between swim classes and use by the public. Laundry is by the piece so could easily spend 100 pounds ($150). Go down the street for 10 pounds for a bag.

"Very good spot"

4
15/05/2016

The location of this hotel is hard to beat, directly opposite the Inverness Castle and right on the Ness. The staff here were just absolutely top notch, really friendly, always helpful and with good info on the area. The rooms are a good size, with helpful amenities like an iron. So why not give stars? Just little things: the wifi is a bit dodgy. The lift, too, had a bit of a fault whilst we were there. The breakfast is good, but uninspired and a bit repetitive. Coffee is readily available but one must ask for tea. None of this really made for a bad stay at all, but it's worth a mention. That said, I would not hesitate to stay here again.

"inaccessible at night"

2
14/05/2016

I stayed here a few moths ago. sorry have just gotten around to writing my review as I'm staying again soon - work booked it so unfortunately I don't have a choice. I'm dreading it so hoping this review makes a difference. The venue is inaccessible at night if you are disabled. If you want out of the disabled entrance, you have to request a key from reception which is embarrassing and undignified. It is also a serious fire hazard - by the time the key is located etc I'll be toast. Trying to get in the disabled entrance at night when you arrive in a taxi is equally difficult. How are you supposed to get someone's attention? Do you phone? There's no number indicated near the door nor could I see any buzzer. What if it is pouring of rain? What if you are deaf, can you phone? no you cannot! You could go in via the revolving door but if you have a disability, this is really not easy. You can't climb up the stairs to get someone's attention either! The hotel have done the 'basics' with regards to accessibility - they have a disabled entrance, a lift - but they haven't looked at the bigger picture. Some of their rooms within the hotel are difficult to maneuver, the disabled entrance is locked at night and when a ground floor room was requested, a first floor room was given - great....until the lift stops working. Very poor adherence to the equalities act. If you have any kind of disability GO ELSEWHERE. but you really shouldn't have to. I'm sure the 'old building' excuse will be given again.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear lolablythe101, Thank you for posting your review on Trip Advisor. We're all very sorry that you have left so dissatisfied, however we feel it would be fair to clarify a couple of points within your review. The hotel does not have any ground floor rooms, all rooms are accessed by lift or stairs, I would have hoped whoever had booked your room would have been informed of this. The side access door from the car park that you have said is a locked fire exit door, is not a fire exit door and is locked each evening at around 9.30pm for the safety and security of all of our guests. A key for this door is given upon check-in as standard should our guests require added access from the car park. This is not always obvious to us but as soon as we are made aware, the added provision is made with upmost discretion. We would be delighted to look after you again and see whether we can improve on your experience however I'm sure that your company could find you an alternative hotel should you wish to. If you would like to discuss your stay in more detail, please do not hesitate in contacting me at the hotel. Thanks again for posting your review, we are just very sorry we could not meet with your expectations. Kind regards, Della.

"Good value"

4
13/05/2016

Room clean and comfortable. The buffet breakfast was great! The staff were very pleasant and informative. Nice local walk along the river and view of the castle. Restaurant served great food no need to go elsewhere. Only problem elevator very small, carried luggage up stairs,

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Susan H, Thank you so much for taking the time to write your review. The lift is small due to the age of the building, it's such a shame we can't make it any bigger. I am sorry you carried your luggage up the stairs, we always have a porter to help with this. It's brilliant that you enjoyed the room, the breakfast and that you found the team so hospitable. I hope we have the opportunity to look after you again very soon. Thanks again and kind regards, Della.

"Great Location"

5
12/05/2016

Centrally located and within walking distance of all city centre points of interest. Staff were extremely professional and helpful. One of the most comfortable hotel beds I've slept in. Spent two nights at this hotel and would not think twice about booking it again next time I'm in Inverness.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Ianmr W, Thank you for your brilliant review! We're delighted that you enjoyed your stay with us and that you would book again - that's all we could hope for! The beds are extremely comfortable, brilliant that you had a good sleep. Thanks for complementing the team, I have passed on your lovely praise. I hope we can look after you again very soon. Kind regards, Della.

"Nice hotel on the banks of the river."

4
12/05/2016

Good hotel for exploring Inverness and the surrounding area. Rooms are pleasant, but some could do with refurbishment. Parking could be an issue for some people as there are very few dedicated spaces next to the hotel, and you are asked to 'valet park' - leave your car keys with the spa reception and they will park it off site, delivering it back to the small car park at the time you request. This however, was not an issue for us and we always had our car waiting for us each morning.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear APH1964, Thank you for your review. We enjoy being able to offer each of our guests free city centre parking during their stay. It's great that the valet system we have in place worked so well for you. The hotel refurbishes on a rotational basis especially essential items like beds and soft furnishings. The hotel can now boast a brand new bathroom in each room. It would be lovely to welcome you again in the future. Thanks again and kind regards, Della.

"Stunning riverside location"

5
12/05/2016

Beautiful location on the side of the river Ness. The staff were very friendly which gave the hotel a great atmosphere. Rooms were very comfortable. The hotel is located across the river from the castle and is Close to pubs and restaurants. I wish I had more time here.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear cnawhitley, Thank you for your stunning review! How lovely to read the hotel has a great atmosphere, this is exactly the kind of complements we strive for as we wish all of our guests feel this way while they are with us. We wish you had more time with us too, maybe next time? Thanks again and kind regards, Della.

"Old World Charm with Modern Comforts"

5
11/05/2016

A year ago my husband and I stayed in a small hotel on the other side of the River, marveling over the big grand hotel across the way. I was delighted to return and stay there this year, along with my group of American travelers. It was a perfect location, providing easy walks to the central city, plus leisurely walks along the river, and view of the castle. Rooms were nice sized, clean and quiet, even during a busy weekend. The staff were always pleasant and helpful, including helping us to arrange a last minute visit by a local musician. Food was great as well. I would definitely return to the Palace, alone or with a group. Treat yourself!

"Great Rail Coach Tour"

4
11/05/2016

I booked a steam train holiday for my husband as a surprise birthday present. This is the hotel the coach company used so it wasn't my own choice but I couldn't have asked for a better place. It was right on the river by the bridge at the entrance to the town centre making it an idea location. Easy walking distance to bus stops, train station and shops etc. An idea location for exploring. We went on a steam train over the viaduct where they filmed harry potter - quite a busy train station with an excellent service

"Great place to stay"

4
10/05/2016

The hotel is right by the river, yet is also very close to the shopping streets of Inverness and only a few minutes walk from the railway station. Good views from the hotel, especially the river and castle. Very friendly and helpful staff. I gather the rooms vary somewhat we have stayed twice and have quite different rooms. However both perfectly adequate, and comfortable. Both trip were as members of a Great Rail holiday group, I assume that we had the same dinner menu as other non tour group guests. Always a reasonable choice in each of the three courses, Coffee / tea after dinner was self service in the lounge. We were pleased that the some hotel was in use when we booked our second tour. There is a pool and I believe a spa

"View is amazing"

5
09/05/2016

If anything stands out with this hotel is the amazing view from our room. Lovely location, extremely helpful staff rooms clean and fresh. Brief one night stop over and can not fault in anyway. They mix a mean margarita too yum yum

"Amazing view of the river and castle from our room. Friendly staff. Huge bed and strong shower."

5
08/05/2016

This hotel was excellently located. We also did a beautiful walk up by the river and across the Ness Islands as recommended by the Tourist Information office. A good way to see nature so close to the city.

"Great Location, very small room"

3
06/05/2016

My wife and I stayed here for 3 nights. We had a bedroom on the third floor which was very small, and had the smallest double bed in it that I have ever seen. Views from our bedroom and the hotel front are over the river to the Castle, and so the location is excellent. Only a short 5 minute walk over the river to the city centre, and a comfortable 10 minute walk to the railway station. Staff were very young and friendly, though not particularly helpful, as though they didn't realise that they were working in a service industry. Comfortable lounge and bar, and large restaurant, though I thought that the buffet breakfast finished early for holiday makers. Overall very ordinary.

"Excellent location."

5
05/05/2016

This hotel is situated on the banks of the River Ness in Inverness. Our room was spacious, very well appointed, and the large bay window overlooked the river and Inverness Castle. Despite being on the river, it is quiet at night, the windows open to cool the room. There is no air-condtioning, but even in early May, the day time temperatures are in the mid 50s and night in upper 30s so this was not an issue! They provide extra portable heater in the toon, and bath towels are on heated racks. The restaurant serves good food, coffee and tea is always available. There is a free valet parking available if you drive, as we did. Would certainly recommend to hotel.

"Lovely river front location with view of the castle!"

5
03/05/2016

Very nice rooms with extremely comfortable beds and linens. Easy walking distance to bars, restaurants and shops. Friendly and helpful staff. Attached spa open to all hotel guests. Valet parking when lot is full.

"Perfect Picturesque Location!"

3
02/05/2016

My husband and I booked a double room, were given a room with two twin beds and told there were no other rooms available, and then were told that we were free to go to another hotel if we wished! The room did have a postcard view of the castle, but it was old, dark, and poorly laid out. Tiny, tiny elevator. No one to help with luggage. No customer service whatsoever!

"Brilliant location in Inverness"

4
01/05/2016

Great location right on river in heart of Inverness, rooms are very comfortable and spacious, breakfast was good, there is a spa attached to the hotel which I didn't use but seems very popular, the only downside is lack of on site parking, but they do offer a valet parking service to the optional cathedral car park?

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Michael B Thank you for your review, we're delighted you enjoyed your stay! We offer parking to our overspill when our on-sight spaces are being used, we'll bring your car back when you need it. We really enjoy being able to offer our guests free city centre parking. Everyone can use the leisure facilities, included in their stay including 50ft pool, gym, Jacuzzi, steam room and sauna - maybe next time you'll have the chance to use the club! I hope we can welcome you again very soon. Thanks again and kind regards, Della.

"Includes sauna, steam room, pool, gym!"

5
30/04/2016

Great leisure facilities. Clean rooms, friendly staff, and welcoming entrance. Good location to access the tourism centre, Castle, museum and art gallery (both small) and high street. Our room was above the gym, and could hear the music until it closed (9pm). Comfortable bed (king sized) with memory foam top. Valet parking free for when parking lot is full. Front desk kept our bags an extra 1.5 hours while we were out after check-out.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Rebecca A Thank you ever so much for posting your review. Your complements for the hotel are super to read, we're delighted you enjoyed the facilities. Your are absolutely correct too, we have a fantastic position in Inverness for everything the city centre has to offer. I hope we can look after you again! Kind regards, Della.

"Comfortable hotel"

4
30/04/2016

Room clean and reasonable size. Not a great view. Forgot in the morning and opened curtains and blind to stare at a man across the way. Just as well I was dressed! Friendly and helpful staff. Pool nice and not too busy. Though noticed no the morning a large Aqua fit class on. Breakfast was okay, bacon lukewarm. Could have more selection of fresh fruit. Don't like my fruit all chopped up. I would stay here again as has a nice relaxed atmosphere.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Berry12Ex Thank you for sharing your review with everyone. Your comments have been very helpful with regards to breakfast, I have let our Head Chef know. Also, some of the rooms look onto others over the leisure club roof which is the design of the hotel. Rooms over looking the River and Castle can be pre-booked in advance. Thank you for complementing the team here, we're very lucky! I hope we can look after you again on your next visit to Inverness. Thanks again and kind regards, Della.

"Very nice hotel, good value"

4
29/04/2016

We had stayed at another hotel in Inverness the night before which was SO bad that the Palace Hotel was truly a palace by comparison. Great location on the Loch and across from the Castle, offering valet parking, spacious rooms in very good condition and very attentive service. The hotel has a fine restaurant, but is located next door to one of the best restaurants we experienced in all of Scotland. We would stay at the Palace again

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Richard S Thank you for your lovely review, we're very happy you enjoyed your stay with us. The hotel is in a super position for exploring all that the Highlands have to offer whilst being in a beautiful part of the city. It's brilliant to read you would stay with us again - I hope you can, very soon! Thanks again and kind regards, Della.

"Above and beyond."

5
26/04/2016

Ideal location on riverside with valet parking available. Stayed weekend of Loch Ness Etape (cycle event). Hotel provided breakfast from 4a.m for the cyclists.Thanks for going the extra mile. Great pool and spa to relax in.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear 58Brian Thank you! It was a great weekend, everyone did so well and it's brilliant to see this event in the Highlands. We're just delighted you had a great stay. See you again next year?! Thanks again and kind regards, Della.

"Perfect Location, ideallic setting!"

5
26/04/2016

Stayed in this lovely hotel for 5 days and was very pleased. Location could not be more perfect. It's by the river with a marvellous view across to the beautiful castle and river. It's also has restaurants next to the hotel and the city centre just a walk across the bridge(2 minutes walk!) The city centre has a vast array of souvenir shops, restaurants, high street chains, quaint cafes(Loved 'So Coco') and furthermore has a large shopping centre(Eastgate Shopping centre) what more could you ask for! Arrange a few tours (Inverness Tours) where you can visit, culloden battlefield, loch ness, Eileann Donan castle etc. This hotel is just perfect, they even serve Starbucks coffee and the breakfast is just amazing with their vast array, you're spoilt for choice. Rooms are clean and spacious and there is a lovely spa with indoor swimming pool. All in all, a wonderful experience, and will definitely go again! One complaint only is the rooms were a bit too hot but then again the building is old so this was remedied by opening the window.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Sharon M, Thank you! Your review is so flattering, we are absolutely delighted you had such a wonderful time with us! You have described so well all that our fantastic city centre has to offer right from our doorstep - thank you for sharing your experience with everyone. It would be super to look after you again so I hope we have the opportunity in the future. Thanks again and kind regards, Della.

"Wonderful staff"

5
25/04/2016

A group of us stayed at the palace for a hen weekend. The hotel was lovely and location fantastic. But what really made it for us was the staff. So helpful and friendly, nothing was a bother for them. I would highly recommend!

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear auntyemmie Thank you ever so much for posting your review! It was a great weekend and we're delighted we've left you all with brilliant memories. We are so lucky to have a super team who really try to make sure our guests have a wonderful stay. I hope we can all look after you again very soon! Thanks again and kind regards, Della.

"Excellent"

5
24/04/2016

Fabulous five night stay in this busy vibration hotel. Staff couldn't have been more helpful and friendly. Food was first class, breakfast copious, à la carte evening meal first class. Did I mention the great views over the river and the castle?

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear John R, Thank you for sharing your brilliant review, we're so happy you enjoyed your break with us! Your review will be passed on to all the team, thank you! I hope we can look after you again on your next visit to the Highlands. Thanks again and kind regards, Della.

"Gordon & MARGARET Hay"

5
23/04/2016

Stayed for three nights in this fantastic hotel great room lovely helpful staff and excellent food especially breakfast.we will definitely have another stay in the Palace.Also very short walk to Eden Court was another advantage.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear gordon1945, What a lovely review you have shared with everyone, thank you! We are delighted you had a fantastic stay and that you can compliment all the team and the food. I do hope we are able to look after you again during any future trips to Inverness. Thanks again and kind regards, Della.

""Best" Best Western"

5
23/04/2016

I have stayed in a number of Best Western hotels over the past five years, and the Palace Hotel has to be the best yet! The staff were wonderful and very accommodating when I arrived early from the Sleeper train. The room was superb and made my 50th birthday visit very special! The hotel has the benefit of a lovely Spa and pool. The staff at breakfast were great, the hotel very clean and although there was a slight error on the bill, they soon put it right!! I would recommend this hotel highly and thank you again Palace for being part of my celebrations!!

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Judy B, Thank you so much! What a fantastic review, we are delighted you celebrated your special birthday with us and that you have left very happy memories! It's great that you had time to enjoy the leisure facilities and that you enjoyed breakfast and the cleanliness of the hotel - your super comments mean so much to everyone. Thank you for sharing your experience with everyone and recommending the hotel, we couldn't ask for more and I hope we can look after you again soon. Kind regards, Della.

"Family break in the Highlands of Scotland"

5
20/04/2016

excellent location, lots of charm and character, friendly staff and wonderful breakfast with plenty of choice. Our first visit to this hotel was last October and I am writing this testimonial with confidence and in advance of our second stay this incoming weekend. Spa, pool. sauna, steam room an added bonus, dont go past the Inverness Palace if you're planning a stay in Inverness

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear BelfastPeteandsusan Thank you! What a super review and we are delighted you have such confidence in sharing your experience with everyone and that you are travelling to stay with us again! We really could not ask for more and feel extremely humbled. What a wonderful commendation from you, I hope you have a fantastic weekend in the Highlands with us again! Kind regards, Della.

"Superb for our motorcycle group."

5
16/04/2016

We needed a pleasant hotel for a group of 25 in Inverness, and this experience was superb from start to finish. All the staff were helpful and it was great thatt the chef came and met us all at dinner time, nice touch. The hotel is clean, warm and welcoming and the food was excellent, what a breakfast. Rooms are great, clean and comfortable. Although we had reserved parking the car park is small, this may be a problem if you check in later in the day.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Jon M Thank you ever so much for your time in writing your review of your stay with us. We really appreciate your very kind words and delighted that you enjoyed the meals, the rooms and that you found the team so helpful. Everyone was very excited to see all your bikes, quite a sight! The hotel has an overspill car park where we take your car to for you and bring it back when you need it so no problem with parking. Thanks again for your time and I hope we can look after you all again in the future. Kind regards, Della.

"Afternoon Tea wth ladies who lunch"

5
16/04/2016

Seven of us had afternoon tea with prosecco. Great selection of cakes and sandwiches all very fresh and tasty. Coffee and tea also good. We didn't manage to finish all the cakes but the waiter gave us a box to take them home to our husbands. Would definately reccomend and would go back again.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear diana44410 Thank you so much for sharing your review with everyone, we're absolutely delighted you had such a fab time and can recommend us. Nothing more lovely than afternoon tea with your friends (not forgetting the Prosecco.....) and so very nice of you all to remember your husbands! I hope we can look after you all again very soon. Thanks again and kind regards, Della.

"Centrally located and very good"

4
14/04/2016

This is the second time we have stayed at the Inverness Palace and we enjoyed it as much the second time. The hotel is very conveniently located overlooking the river and within a short walking distance of the city centre with its variety of shops, entertainment and restaurants. We flew up to Inverness from Belfast and hired a car to travel about so parking at the hotel or close by was important. Obviously parking at any city centre hotel is always going to be an issue, but there is a large parking area near by which allows hotel guests to stay overnight so long as the car is moved out early the next morning. The hotel is a mixture of quaint old world Scottish stone built buildings onto which there has been added a considerable annex of new built rooms. Rooms in the annex are of good size with full en suite and all facilities you would expect from a good comfortable hotel. The hotel offers guests all the facilities of a decent swimming pool and spa, which we took full advantage of during our stay. Breakfasts and evening meal were, again, excellent.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear John A Thank you for taking the time to share your lovely review. We're delighted you chose to book for a second time and that you enjoyed your visit as much. You are right, parking in the city centre can be tricky and we enjoy being able to offer all of our guests free parking during their stay. Thank you for the wonderful complements about the food, bedrooms and leisure facilities. It would be lovely to welcome you for a third time, hopefully you can make it back very soon. Thanks again and kind regards, Della.

"Excellent and Very Welcoming"

5
11/04/2016

Recently stayed here and thoroughly enjoyed it. The staff were very friendly, helpful and attentive, I don't think they knew the word “no” as every request was acceded to and nothing was too much trouble. We had a very pleasant room overlooking the Castle and River and the hotel was clean and well furbished. The food was very good and we really enjoyed the cream tea. Everything was excellent we thoroughly recommend it and will definitely be returning.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Knightowls Thank you so much for your brilliant review! We are very proud of the team we have because they are so friendly and helpful, we're delighted you found everyone so hospitable. Thank you for recommending the hotel to everyone, that means so much to us and I do hope we have the opportunity of looking after you again very soon. Kind regards, Della.

"Lovely relaxing stay"

5
10/04/2016

thoroughly enjoyed our stay at this hotel, the staff were so helpful with everything from dealing with special dietary requirements, to extending our check out time to accommodate spa treatments. The pool and spa exceeded expectations and the food was great. We also loved the room, we had a twin room overlooking the river, lovely clean, light room with high ceilings and plenty of room. Only very slight issue was noise from the street in the early hours of Saturday morning but that's nothing unusual in a city centre hotel. All in all a great relaxing stay.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear acb314 Thank you for your lovely review, we're thrilled you had a relaxing stay with us. It's fantastic that the leisure facilities exceeded your expectations and that you found the team so hospitable. This has been so lovely for all of us to read. I hope we can look after you again very soon. Thanks again and kind regards, Della.

"Birthday treat"

5
10/04/2016

My hubby booked us a nights stay for my birthday and I have to say I was not disappointed. The room was big and spacious and spotlessly clean and tidy. We arrived late in the evening as we had travelled nearly 4 hours to get there, the recipient staff were lovely and helpful and showed us were to go in hotel etc etc. Parking was easy as the valet service took car of it as there was no spaces in car park and our car was ready and waiting for us checking out. Breakfast was great with plenty of choice and we were seated right at the window with a great view of the river etc etc. Overall I would definitely recommend this hotel to anyone that asked and hopefully return soon.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Helen G Thank you so much for your lovely review. We're all delighted that you had a brilliant birthday treat, thank you for your super compliments for all the team. To be confident in recommending us to others is amazing and I hope we can welcome you again for more treats in the future! Thanks again and kind regards, Della.

"What a great room"

5
09/04/2016

Recently stayed in the Castle room with exceptional views over the castle and ness river. Hotel is close to city and facilities. Laundry just around corner opposite tesco is very handy. In feedback, the front desk staff need to treat guests more as individuals. Arrived early 12-30pm. Health club staff fantastic and looked after my car in smart fashion. Whilst I understand that check in time is 3pm, the front office staff did little to keep me informed of room readiness. On asking how long I was informed" housekeeping on a break and when they return they will let us know". 1 hour later I asked again to be informed that my room was not ready. Ok go and have some lunch in the hotel. Ask again 2-30pm to be told they are waiting on housekeeping manager. At 3-05pm I asked again only to be asked my name? Paperwork was waiting, although I was just sitting in view of front office desk for almost 2 hours. I don't want to let this "check in" experience dampen what was a great stay, but wanted to give feedback on how individual service I'd really important.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear David J Thank you for posting your five star review and for you valuable feedback. I am sorry that you did not receive an excellent welcome and urgency from the team to provide information on when your room would be ready. Usually the reception team are very proactive in making sure our guests have as early access to their room as possible so I am really ever so sorry that you did not receive our usual efficiency in this regard. The Castle Room is spectacular, we're delighted you enjoyed staying in it! I hope we can look after you again on any future trips to Inverness. Thanks again and kind regards, Della.

"weekend away"

5
05/04/2016

We arrived early evening and first met by a friendly guy from the spa who was looking after the parking. The car park was full but you were given a parking notice to park in the catherdral car park but on realising i had a blue disabled park he moved some cars around and parked us in their car park instead. We had a meal in the restaurant which was delicous, service from Stevie was excellent and we were well looked after. There was 3 hen nights in and a 50th birthday party so it was a bit noisy but nothing raucous or anything to complain about. The room was lovely and spacious and the beds were so comfortable, plenty of room to move around the room as well.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Lynda Thank you very much for the fantastic review. It is really nice that you have highlighted a few of the staff too and especially Stevie who has been such a fantastic member of the team for many years. It was a very busy weekend at the hotel and we are really glad that you had a good time. Hopefully we will get to look after you again very soon. Thanks again & Kind regards Della

"Hen Party"

5
03/04/2016

Spotless hotel with very friendly and helpful staff. We were made to feel welcome and whatever requests we had were met. The spa was fantastic with great facilities. Would highly recommend to other Hen parties, individuals, couples and families. Plenty of tasty food to go round at breakfast and dinner. Thanks for everthing see you again soon.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear LA112 Thank you very much indeed for taking the time to post a review about your stay with us. We are so glad you and the rest of your party enjoyed themselves whilst celebrating with us here at the Palace Hotel. Thanks for choosing to stay with us and we hope to see you again soon. Kind regards Della

"Much Improved Accessibility - Normal Service Resumed !"

5
30/03/2016

I am a wheelchair users and Returned to this hotel after my previous review last year Found things to be much improved !! Stayed in the same room as the last time that has now been adapted with wet room and various adaptions making things easier for disabled guests. Delighted to say thoroughly enjoyed this trip with no issues and on this will be re-visiting Staff extremely friendly and helpful and restaurant food simply delicious No Complaints whatsoever and A Happy to Highly Recommend Back at my No 1 place to stay in Inverness

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear TheBigChap Thank you ever so much for your lovely review. I can't tell you how delighted we are that you enjoyed your most recent stay and that you can now recommend the hotel to everyone! We have now entirely renovated all the bathrooms in the hotel with some now being dedicated to the comfort of our guests who require adapted rooms, to have your stamp of approval is brilliant. We know there are still some areas we need to improve on and your feedback has been so helpful to us - thank you. Also delighted that you enjoyed your meals and that you found all the team so friendly and helpful. I do hope we can welcome you again very soon. Thanks again and kind regards, Della.

"Worst stay ever"

1
28/03/2016

This is the first time i have written a review while I was still in the Hotel. I use Best Western every week and have there loyalty card so decided to use the points in fact its the top tier Diamond select not that that makes any difference. The check-in staff were so uninterested when we asked about the lack of parking, they just deflected it to the leisure centre. When you get to the leisure centre they just tell you to park at the area which says no parking. The room was basic but as it was above the leisure centre which had music playing i asked if it could be coming from some other guests room i was told it was the leisure centre and they would get them to turn it down. Then at 7.30 same again we were woken with the sound of the music from the leisure centre. What is the point of having the 12 o'clock late check out if there is no chance of a little longer in bed sleeping. Thankfully it was just the one night here. Happy Easter....

Della E, Guest Relations Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear David Thank you very much for taking the time to provide feedback about your stay with us. I am very sorry indeed that your visit to the hotel was not up to our usual high standards and I wish we could have fixed this for you before you left. I would really appreciate the opportunity to show you that we can do so much better so if you could call me or my colleague Mark on 01463 223 243 I would really appreciate it. Thanks again and Kind regards Della

"Disappointed with this property"

3
24/03/2016

We stayed here for one night while on a tour of the Highlands. Our room was quite small and the decor was obviously outdated. The bathroom had been refreshed, but it was small as well. Our room was on the third floor. We tried to take the elevator up the first time, with our luggage, and we barely fit. After that, we took the stairs each time. We tried out the pool facility. The sauna and steam room were tiny. The pool was nice. The hot tub only ran for 15 minutes and then turned itself off for 15 minutes which was annoying. We had booked with a breakfast option. This turned out to be a full buffet, which was well laid out and presented. We enjoyed our breakfast. The staff at the front desk were not able to answer our questions about the castle just across the road or give us any history on the Palace Hotel property itself. Overall, I would say that you could likely get a better venue for the cost. I would not recommend it and I would not go back.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Cathette Thank you for posting your review of your stay with us on Trip Advisor. We're all very sorry we did not meet your expectations and that you have left disappointed in the hotel. This is not how we wish our guests to feel after their stay with us. The hotel has undergone a complete refurbishment of all it's 89 bathrooms and the rooms in the original section are all different shapes and sizes. The lift is on the cosy side, this is due to the building being a listed status meaning we can't extend the width so as to preserve the original period features. It's a real shame you are not in a position to recommend the hotel to others or that you would give us another opportunity to look after you. If you change your mind, please feel free to contact me directly at the hotel. I hope you enjoyed your trip around the beautiful Highlands and thanks again for sharing your review. Kind regards, Della.

"Brilliant start to the day"

5
21/03/2016

Overnight stay in this hotel recently, and definitely made the right choice. The pool, Jacuzzi and steam room are an excellent way to start the day and well worth the early wake-up. Cracking breakfast as well overlooking the river.

Della E, Oeprations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Alasdair G Thanks ever so much for your very complementary review. It's a lovely treat to start your day with a dip in the pool and a super breakfast, we're delighted you enjoyed it. I hope we can look after you again should you need another stop-over in Inverness. Thanks again and kind regards, Della.

"Hen weekend in Inverness "

5
21/03/2016

What an amazing weekend!! Cannot fault this hotel in any way at all from booking until leaving. Clean and lovely hotel. Lovely food. Great spa treatments and use of pool sauna and steam room. Staff extremely friendly and helpful. Nothing was a problem anything we wanted we got, staff go out there way to help you enjoy the weekend. We will definitely revisit Thanks!! Alisons hen party!!xxxx

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Vicky W Thank you so much! We're absolutely delighted you all had an amazing weekend! It's brilliant that you enjoyed all the package has to offer and that you can praise the team and the hotel so highly. I hope we can look after you all again for any future special weekends away. Thanks again and kind regards, Della. P.S - love the photo's!

"Vegetarian and Vegan Food"

5
20/03/2016

Recently attended a funeral tea at this hotel - there was an excellent choice of vegan food on the buffet, soya milk available, and we were given doggy bags on request to take some away with us. Very useful as we had an 80 mile trip through snow to reach home! Top marks to the chef.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear 917ailsa Thank you for your super review. The Head Chef is very happy he was able to meet your expectations when you visited us for what is a sad occasion. He is very generous and will go out of his way to help in any way possible so is delighted the doggy bags were useful. Your review and kind praise is very gratefully received. Thanks again and kind regards, Della.

"Perfect lkcation"

5
20/03/2016

Our gift for Christmas from family a two night stay in this lovely friendly hotel,it sits in the bank of the River Ness!!! Has easy access to town and for nights out, the breakfast was great with plenty selection for veggie me and husband who enjoyed the full works-sausage,bacon,eggs,hash browns,black pudding/haggis,beans,toast,cereal of choice and fresh tea/coffee,we would recommend this hotel and spa for families ,singes and couples

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Buttons2609 Thank you for your fantastic review! What a thoughtful gift your family gave you, we're thrilled you enjoyed your stay. The breakfast we offer is super and enough choice for everyone's preferences, always a great start to the day ahead! Our location is brilliant for exploring the centre of the city and beyond into the beautiful Highlands. I hope we have the opportunity to look after you again during any future trips to Inverness. Thanks again and kind regards, Della.

"Leisure trip to Inverness, travelled as a couple with our dog."

5
20/03/2016

Good check in by friendly reception staff. Fantastic room, large with good view to river. Staff were excellent and particularly good with our dog. Although there is not much car parking space, they have a valet service whereby they take your car to an offsite car park and bring it back for you when you need it.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Duncan M Thank you ever so much for posting your review. We're delighted you had such a brilliant stay, we love dogs here! They're usually very spoilt! Thank you for explaining the car parking arrangements to others reading the reviews before they choose to book with us. We really enjoy the fact we can offer all of our guests free city centre parking. I do hope we can look after you all again very soon. Thanks again and kind regards, Della.

"Inverness Palace Hotel"

5
19/03/2016

I visited this hotel on a business trip. Excellent facilities. The gym and spa are very good. The hotel staff were very helpful and considerate. The hotel is beautifully located on the banks of the River Ness in the centre of the town. Food in restaurant was also first class as was the breakfast. Highly recommended.

"Our stay at the Palace"

4
18/03/2016

Lovely breakfast and good meals from the bar. Really comfortable and warm room. Staff were friendly and helpful. The facilities were excellent, where we can we choose a hotel with a pool. Although on this occasion our schedule did not allow us the time to use.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear RetepM Thank you ever so much for posting your review. We're delighted you found the hotel and facilities excellent and thank you for your compliments for the team. I hope we can look after you again on your next trip to Inverness when perhaps you'll have time to use the pool! Thanks again and kind regards, Della.

"Fantastic hotel"

5
17/03/2016

My partner and I have just returned from an overnight stay here as we were travelling up to inverness for a football match, I can't fault this hotel at all , the staff were extremely friendly and helpful , we stayed in room 021 which had the most amazing views of the river and the castle ,the room itself was large ,the bed was huge and so comfortable , the room had everything we needed and more. We visited the spa and enjoyed the pool, steam room and sauna and off course the jacuzzi was bliss . We had our breakfast delivered to the room at no extra charge and it was delicious . Thankyou so much for making our stay in Inverness so memorable we can't wait to come back .

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear missangelaperry Thank you so much for your lovely review, we're delighted you had a very happy and memorable stay with us. Room 021 has a gorgeous view and it's always such a treat to have breakfast in bed! I do hope we can look after you again during any future trips to Inverness. Thanks again and kind regards, Della.

"Good Hotel Terrific View"

4
14/03/2016

Stayed here on business, check in fine, room on first floor was nice with on suite shower. Lovely and warm in all areas didn't have time to check out the spa. Breakfast was lovely, staff were friendly and accommodating. Some areas are being given a lick of a paint but overall lovely hotel

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Andrew S Thank you for your brilliant review, we're delighted you had a great time with us. Maybe if you return you'll have time to take advantage of the leisure facilities? I hope we can look after you again soon. Thanks again and kind regards, Della.

"Relaxing retreat"

5
12/03/2016

I stayed at the the Palace Hotel for 6 nights to check out the Highlands and gorgeous scenery. The hotel is in a great position- directly on the river Ness across from Inverness Castle. Easy walk to the city centre, along the river, to a restaurants and a Tesco across the street. The room was a decent size, comfy bed and nice bathroom. I had room service for dinner one night and it was delicious and plentiful. There was a good variety on offer for breakfast and the scrambled eggs were consistently THE best I have ever eaten. The staff were friendly and helpful. The lounge and bar was great for having a coffee while viewing the river. Wifi dropped in and out in my room but worked consistently in the main areas. I didn't use the leisure centre but the pool and gym looked like good facilities. I had a pedi/ facial at the spa in the leisure centre which was amazing. All in all a great stay and I would definitely stay again!

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Carissa94 Thank you ever so much, what a lovely review to have posted! I have passed on your super praise to the breakfast chef about the scrambled eggs, what a fantastic complement. The hotel has a brilliant location for relaxing and watching the river go by. I do hope we are able to look after you again on any future trips to Inverness. Thanks again and kind regards, Della.

"Wow! We've just found a jewel :)"

5
12/03/2016

Our inaugural stay in Inverness and we hit the jackpot at the first visit - the Palace is well named ... it's just sublime! Affordably luxurious with a wonderfully warm and attentive band of exceptional staff. From our front of house welcome to the personal touch from chefs and housekeepers alike, everybody was highly professional and welcoming, and nothing was too much trouble. What a memorable way to celebrate our wedding anniversary (and my birthday too ... great cake, thanks chef!;) We'll be back to stay often - in fact, whenever we come up from Skye for a shopping break in the 'Capital'. Please can we have the "Castle Room" every time? ;) Congratulations on a job well done and we look forward to returning soon.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Gra P Thanks so much - what an absolutely outstanding review! The whole team take great pleasure in ensuring our guests have a memorable and happy stay, it's fantastic that you had such a great time with us! I hope you can get some more shopping done in "The Big City" very soon! Thanks again and kind regards, Della.

"Quick stopover"

4
10/03/2016

After a long transatlantic flight, my husband and I needed a one night stay over in Inverness to get some good sleep and catch a bite to eat before driving on to Aviemore the next day. The Best Western Palace was the perfect choice. The reception staff were very friendly and helpful with providing maps and directions as well as a quick checkin so we could hit the streets in search of dinner, which we found at a local pub just across the river. The rooms were nicely appointed and spacious although the walls were thin enough that the conversation of the guests in the next room was loud and clear. We didn't have a river view room but we didn't really care since we were dead tired and only staying for the one night, as long as the bed was comfortable, and that expectation was met. We enjoyed the tasty offerings of the breakfast buffet and the serving staff were very friendly. We would definitely stay here again if we return to Inverness.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Gail Laurilyn m Thanks for your very kind review, we're thrilled you had such a great stay. I am sorry that you were disturbed by noise from the room next to you. It's great that you were able to catch up on your sleep while with us, ready for more travelling. It's lovely that you found the team so friendly and helpful and that you enjoyed your breakfast too. I hope we can look after you again should you be in Inverness in the future. Thanks again and kind regards, Della.

"Fantastic Stay!!"

5
09/03/2016

I stayed here with 7 other people for my aunties 50th birthday. We went for a meal at the hotel on the Friday which was included in our price (was quite a long wait but worth it aa the food was fantastic). The meal was brilliant and there were large portion sizes. We also spent some time in the jacuzzi, pool, sauna and steam room which was all lovely and not overcrowded. The rooms were beautiful and spacious. The only complaint I could offer was the heat in the room, it was unbearable at times! But I think that was just where our room was located so we didn't mind. The breakfast buffet was also lovely, we went down both days and although very busy the staff done well to keep everything running smoothly. I really enjoyed my stay and would definitely return in future :-) X

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Colleen A Thanks ever so much - what a super review! We're delighted that you all had such a great stay for your family's special occasion and that we've provided you with some happy memories. I am sorry that there was a bit of a wait with the meal, they are cooked to order so it's great they were worth the wait. The hotel has just invested in a brand new boiler system which now controls the water and the heating. There was a few teething issues with getting it all set up so perhaps this was the time you stayed. I am sorry that the temperature was uncomfortable. It's so lovely that you had such a great time and that you enjoyed the leisure facilities too. I hope we can welcome you all again for your next special occasion. Thanks again for your super review. Kind regards, Della.

"Perfect "

5
06/03/2016

Stayed at this hotel on at the end of February. I immediately upgraded to a riverside view after looking at the view online. Definitely worth the extra £40. The hotel is stunning , fantastic facilities, spacious room and of course the staff are welcoming and very helpful. Thank you so much for helping me make my stay special and for putting the ring on the breakfast tray! Thankfully he said yes!

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Nen79 Wow - congratulations!! We're delighted you had a memorable and very happy stay with us - and, of course that he said yes! I hope we can look after you both again in the future - maybe a special anniversary?! Thanks again and kind regards, Della.

"Great weekend stay"

5
04/03/2016

Had a two night stay in feb for a birthday, really convenient for city centre. lovely staff very helpful. Enjoyed a spa day which was great and lovely leisure centre. Would recommend to all. Lovely setting on the riverside.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear R B Thank you so much! We are delighted you had a great birthday enjoying the spa and leisure facilities plus the brilliant location we have. Thank you for recommending the hotel to everyone, that means so much to us all! I hope we can look after you for another special occasion again soon. Kind regards, Della.

"A gorgeous place"

5
04/03/2016

A romantic time, the room was gorgeous, clean, staff friendly, food Was just stunning, so lovely to return again, spa was devine, Highly recommended a visit and stay here, The wine etc was lovely to have in our room, price wise great

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Racooner67 Thank you ever so much for sharing your review with everyone! We are delighted you had a fantastic return stay with us and that you can recommend the hotel to everyone! I hope we can look after you again very soon. Thanks again and kind regards, Della.

"Superb breakfast"

4
03/03/2016

Comfortable stay. Room smaller than those in pictures and major lack of on-site parking facilities. Can give your key to the hotel staff and they will take your car off site, BUT the hotel accepts no responsibility for any damage to your vehicle. Breakfast however was really good / just superb. Hot fresh food and friendly staff serving with smiles.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Sharron B Thanks for posting your review. I am sorry that you found the room smaller than you thought it was going to be, the rooms in the original building are all different shapes and sizes. The hotel will accept responsibility should there be an incident while the team are driving your car to the overspill spaces, for which the hotel is fully insured. It's great that you had a comfortable stay and that you enjoyed the breakfast we provide - it is very popular and fantastic that you were served with a smile! I do hope we are able to welcome you to the hotel again in the future. Thanks again and kind regards, Della.

"Ideal family break hotel and location"

4
02/03/2016

Good facilities on offer, Jacuzzi and pool very clean and changing areas well maintained also. Bedrooms were fine, again very clean. The afternoon tea we arrived to on the Friday was fantastic, the quality of the coffee and bakes on the cake stands were in my opinion some of the best I have ever seen in any venue. The breakfast buffet was fine, plenty of choice and well staffed to minimise waiting times for coffee or toast. The evening meal was okay, my mother's steak was not the best in fact there was quite a lot of sinew present on it. I would have liked to have seen slightly more choice on the menu, I would be happy to discuss this further should management read my review. Central Inverness just across the river so plenty of shopping available and also located close to Inverness museum. My family really enjoyed their break and we will be back some day.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Malcolm S Thank you so much for your super review, we're delighted you enjoyed yourselves and it was a pleasure to look after you all. We would be happy to discuss your meal in more detail if you wanted to get in touch directly, this site doesn't allow us to post email addresses however you can contact either myself or Jan, who is our Food and Beverage Manager, via email through the hotel's website. It's great that you had such a brilliant time with your family, I hope we can look after you all again very soon. Thanks again for sharing your review. Kind regards, Della.

"Awesome views"

5
29/02/2016

We had a room overlooking the river and the castle. It was awesome and we would stand at the window watching the cars and castle. The elevator is very very small and very slow, but with suitcases we were not able to take the stairs. Nice pool and hot tub. Had a very nice stay and would definitely be back if in the area again.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear retiredandbusy Thank you so much for sharing your *awesome* review! We're delighted that you had such a great time and the view is fabulous! The lift is a bit on the small side and due to the age of the building we can't extend it, however there is always someone who'll be happy to help with your luggage for you. I do hope you are in the area again soon! Thanks again and kind regards, Della. P.S - love your username!!

"Excellent visit to a superb hotel. "

5
29/02/2016

We visited in February with our local coach company. We stayed for 4 nights and enjoyed everyone of them. We were greeted by the reception staff, all keys ready on desk. They were very efficient and welcoming. I had sent an email, requesting a certain mattress. My email was answered within an hour and my request granted. The bedroom was clean, huge, warm and comfortable. Lovely bathroom with toiletries and soft towels. We were given a welcome cocktail before dinner. All the meals were excellent. They give you a choice of 54 things for breakfast. The fruits were wonderful. Toast was the best I have ever tasted in a hotel. Dinner was delicious every evening. The dining room staff were, friendly and efficient. The only thing I didn't like was how certain guests dressed for dinner, one man wore shorts and vest, in February as well. The swimming pool, spa and gym was excellent. The staff were extremely friendly, couldn't have been more helpful. Towels were given on entry. The location is great, on the banks of the River Ness. The shopping centre is a short walk away. The railway station is also nearby. It was lovely to walk and cross over the islands in the river. Thank to everyone who looked after us so very well. We will be back, that's a promise. You have a hotel to be proud of.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Margaret W Thank you so much, what an absolutely fantastic review! We are so happy that you had such a great stay and thrilled that you enjoyed your holiday in Inverness. I have shared your review with all the team so that they can read your lovely comments too. I do hope we are able to look after you again on your future holidays to Inverness. Thanks again and kind regards, Della.

"Best of the Best Westerns"

5
27/02/2016

We try to stay at Best Westerns when we can. We generally like the hotels and services provided. This one by far exceeded our expectations. Excellent rooms, service, location, staff, food, everything was top notch. Thank you all for the wonderful stay.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear InspectAustin Thank you for your glowing review! We are very flattered you have left feeling so happy and that we exceeded your expectations - wow! We're very grateful to you for sharing your experience with everyone. I do hope we are able to look after you again in the future. Thanks again and kind regards, Della.

"Lovely location, helpful staff"

4
25/02/2016

Hotel is located on the river and it's within walking distance of the town centre, less than 5 minute walk. So the location is excellent! We arrived slightly too early for check in, but easily got a parking space in the free hotel car park and were able to leave our luggage in reception whilst we went for a wander. When we returned our room was ready and they had already taken our bags up for us - very handy! Room was nice and spacious, large king sized bed and a separate seated area with table and two chairs. Room was stifling hot though, both heaters were up to the max and it was unbearable. Turned heating down and headed to the pool/spa area which is included in the stay. Pool/jacuzzi/steam room/sauna and fitness suite. It was lovely to relax for a while before dinner. Found the room had cooled somewhat when we returned so we showered and headed out. When we returned the heaters were still off but room was still very very hot, unsure if it was heat from corridor or heat rising from other rooms, but reception will provide a fan if you wish - I wish we had! It was an uncomfortable sleep in that heat even with the covers kicked off and the window open. So that was our only gripe. The staff were pleasant and helpful and friendly, the amenities were excellent and the rooms are a good size, just bear in mind the heat and definitely request a fan in advance , this was in February so I'd hate to think what July is like.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Laalaabell Thank you for your review, we really appreciate it. Oh, I am so sorry that the room was so hot - it is such a shame that it spoiled your experience. The hotel has just invested in a new boiler system so this could be where the issue is. Please be assured, we will look at this as we really just want the hotel to be at a comfortable for everyone. It's great that you enjoyed your stay with us and your trip to Inverness, there is a lot to explore. I hope we can welcome you again very soon. Thanks again and kind regards, Della.

"Great Location, helpful staff"

5
23/02/2016

Booked hotel largely on the back of reviews. Possibly done a dis-service. Found the room large and spacious, upgraded to a front river view which is well worth it, looking across to the castle. Staff were friendly, corteous and efficient. Location of hotel is excellent, about 100 yards from the bridge which itself is 100 yards from city centre shopping area. Loads of restaurants nearby. On site parking and valet parking that seemed to consist of double parking in their car park, but meant the car was always handy. Only minor gripe was the stifling heat. OK it's February, but its a very mild winter, turn the heating down. We had to switch the radiator off, open the windows all night, and still the heat from the lobby was more than enough. That apart, a fabulous hotel in a great location.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Granite66 Reviews are so important in the world we're living in and I really want to thank you for your very complementary account of the experience you enjoyed with us. The hotel commands a fantastic location for the city centre and all there is to offer, we have the great advantage of offering all of our guests free city centre parking too for which we provide a valet service to our overspill spaces. I am very sorry about the heating, I know that being too hot can be as uncomfortable as being too cold. The hotel has just underwent complete renovation of the boiler system so this could be why. I do hope we have the opportunity to look after you again in the future. Thanks again and kind regards, Della.

"Fantastic Hotel"

5
22/02/2016

We arrived very early morning having arrived on the overnight sleeper train. The staff, the room, the food were all faultless. We had a fantastic stay in one of the river view rooms, which is well worth the little extra. Excellent location just outside of the hustle of central Inverness.. Cannot praise it high enough. I've stayed in many Best Westerns but this is by far the best.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Joss885 Thanks ever so much for your super review! We are delighted that you had such a brilliant experience with us and that you can praise the hotel so highly. The location and views are fantastic, thank you for letting everyone know. I do hope we have the opportunity of looking after you again during any future stays in Inverness. Thanks again and kind regards, Della.

"Lovely location and friendly staff"

4
21/02/2016

We stayed here for 2 nights for a short break. Rooms were lovely and spacious and very clean. The furniture was a little dated but could be something to improve on. We were at the back of the hotel and a room next to a lift but it wasn't to noisy at all. The floor boards from the room above and the outside corridor were very noisy and woke us up quite a few times. The staff were very friendly and always there to hand if you needed anything. The facilities were excellent however here comes the downside....the pool and spa area. The facilities were clean and tidy but just too small. We were excited to relax in this area (one of the reasons we chose this hotel) but instead we were swamped with children who took over the place. I could not swim in the pool and the adult jacuzzi was full of children shouting. The children were in the jacuzzi unsupervised and the staff payed no attention to this! I understand this is a family hotel and children should be able to use the facilities as well but maybe the hotel should allow an hour or so in the evening for an adult only swim and relaxation. I'm not sure if this is in place already but there was no time table or info on the fitness suite in our room. We were so very disappointed by this and will probably not return unless we can have some adult time in this area. Apart from that the location and service was excellent.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Donald-Clan Thank you very much for posting a review of your stay. We're delighted you enjoyed your stay with us and you found the team so helpful and friendly. It can be difficult to ensure all of our guests have the opportunity to fully take advantage of the leisure facilities so I'm sorry that this spoiled your experience. I am not sure of any of the other hotels with a pool in the city adopting an adult only time so perhaps this could be considered, thank you for the suggestion. It's great that you are able to praise service and the brilliant location we have. I do hope you are able to reconsider about a return visit and that we are able to welcome you again in the future. Thanks again and kind regards, Della.

"Kitchen Kicking Off"

1
21/02/2016

Had a lovely meal however something was kicking off in the kitchen. This is the second time this has happened when I've been in the hotel for a meal. Not very professional and this issue should be sorted sooner rather than later. Shame as a great place.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Kazdon22 Thank you for posting your review following a meal in the hotel. You are right, this does not sound very professional and not the kind of experience we wish for our guests. I am so sorry that this is the impression you have been left with, please be assured we will look into this. This site is entirely anonymous so I can't contact you directly, if you would like to discuss this further, please do feel free to get in touch with me at the hotel. Thanks again for your review and I hope to hear from you soon. Kind regards, Della.

"Great location, excellent hotel, friendly staff."

5
21/02/2016

I returned to the Inverness Palace in February. As the hotel was quiet I was put in a river view room. It is great to wake up in the morning and see the Ness, Inverness Castle and the bridges from the window. I put my desk under the window and was able to look at the view whilst writing. Very inspiring. The hotel is only a short walk to the city centre, so everyting is in easy reach. There are great restaurants nearby if you don't fancy the hotel's own fare and The King's Highway pub offers a bargain breakfast. This hotel feels cared for by the management and I would heartily recommend it.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Roger B Thanks ever so much for your super review! We are simply thrilled you had such a great time with us, it has been brilliant to read your comments. We are so grateful to you for being able to recommend the hotel to everyone - that means so much to us! Many of the team have worked in the hotel for a number of years and there is a real affection for the business, it's great that this has shone through to you. I hope we can welcome you the hotel again in the future. Thanks again and kind regards, Della.

"Sheets not very clean"

3
21/02/2016

Room was a bit smelly and sheets were not very clean. Staff was very friendly. Hotel is on a good location in the center of Inverness. I did not use the swimming pool. Parking lot is overcrowded and staff had to move the car later at night.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Albert Mr S Thank you for posting your review. I think I have replied to you directly through another review site and I hope I have gone some way to explaining and conveying my sincere apologies that you did not enjoy your experience with us as much as we would hope. There is not usually an issue with the sheets that we hire in or in-fact a smell in the room you stayed in. Please be assured though that the Housekeeping Manager will look into both these issues as we would hope to rectify this. Our free parking can be very busy and we offer an overspill solution to offsite spaces which the leisure club team arrange free of charge. I do hope we are able to welcome you again should you be back in Inverness. Thanks again and kind regards, Della.

"OK, but could be better..."

3
21/02/2016

Stayed one night in January 2016 - unfortunately, during refurbishment of front lounge/Starbucks coffee lounge, so cold and draughty and very uninviting in front lounge. Twin room at back of hotel was very spacious and pleasant with lovely new bathroom, but was VERY cold - faulty radiator! Staff all very pleasant but despite emailing hotel and also writing to the manager regarding these concerns, I have not received any reply as yet.

"Let down only by parking... However........"

5
20/02/2016

... I've had a wonderful experience with this hotel, continued even after leaving. Let's go with the basics. I had a castle view riverside room, which was fantastic. The room was really clean, very warm (I turned off the heating!), nicely laid out and comfortable. I sleep badly, so being able to gaze out the window at the fast flowing river, with a nice cup of tea, in a comfy chair was fantastic. The restaurant. I arrived late the first night and couldn't be bothered going for food, so I missed out. That was my bad. The second night I didn't make that mistake, and was very surprised. Excellent standard of food, service was fantastic, no waiting beyond what would be expected for food preparation and cooking. Nice wine list too. Was too full to manage dessert, sadly. Maybe next time. The bar. I didn't go in here to sample a distillery or twelve. I went in to relax, let my meal settle, and read more of my book. I sat near the fireplace, with a tidy glass of wine, and finished off the Martian. Really relaxing, attentive staff, everyone seemed cheerful. That atmosphere carries well for guests. Top marks. I didn't get to try the gym or spa but it was always busy - a good sign! Again maybe next time. Parking. This was my only issue. The car park was tiny, which was a shame. No info about where else to park so I abandoned my car both nights near the electric charging point. Not in a space. Not great. However when I filled in the survey for BW, Della replied quick sticks and gave me some fantastic info which will be great for my next trip up there. Della said I'm welcome to copy paste the relevant bits into here which may help others, so: "We hire an additional 20 spaces at the Cathedral car park, a 5 minute walk away which we take your car to for you and bring it back when you need it.  The leisure club manage the parking so they will arrange the space for you." If this isn't made clear at booking, hopefully this will help, although Della does try and ensure this happens upon checking in. All in all, fantastic stay. Can't wait to go back! Oh, and please enjoy my photo of a rather inquisitive seagull. Watched intently as I drank my cup of tea.

"Very nice!!"

5
19/02/2016

Just returned from a 2 night spa break with the wife! Don't think I could fault this hotel We were lucky