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Best Western Inverness Palace Hotel & Spa, Inverness

8 Ness Walk, IV3 5NG, Inverness, Great Britain - See on a map
Best Western Inverness Palace Hotel & Spa - Best Western Inverness Palace Hotel & Spa The Best Western Inverness Palace Hotel & Spa is ideally located in the center of Inverness. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Inverness Palace Hotel & Spa is the perfect place to stay in Inverness. Relax or work up an appetite in our on-site leisure club, swimming pool and spa, dine in our scenic restaurant, then enjoy a peaceful night’s sleep in one of our stylish rooms. Opposite Inverness Castle and by the bonnie banks of the River Ness, the Best Western Inverness Palace Hotel and Spa offers you the chance to unwind. You'll be nestled in a peaceful and pet-friendly hotel with free car parking - the ideal base for nearby Highland beauty spots and heritage sites. Or stay closer to your home from home, where you’ll find galleries, shops, restaurants and lovely local attractions – all within walking distance. The famous Loch Ness provides mystery and beauty nearby, but even if the famous monster eludes you, there are plenty of other attractions worth seeing in this glorious part of the Highlands. Culloden battlefield, Cawdor Castle or Fort George are all well worth a visit, while the sandy beaches of Nairn provide fun for all the family. Bring your dog and leave your cares at home – because if you’re a lover of the great outdoors, it doesn’t get much greater than this stunning location. It’s high time you visited the Highlands and discovered all that the Best Western Inverness Palace Hotel & Spa has to offer.

Best Western

Inverness Palace Hotel & Spa

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Indoor pool
    Indoor pool
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
  • Massage services
    Massage services
  • Valet parking
    Valet parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1950 guest reviews
NOTE ISSUED
Excellent
853
Very Good
650
Average
273
Poor
120
Terrible
54
REFER TO NOTICE
Business Business
212
Couples Couples
902
Family Family
325
Friends getaway Friends getaway
259
Solo travel Solo travel
84
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Excellent hotel on waterfront"

5
Lynn N, Knaresborough, United Kingdom 23/09/2020

Spent three nights at this fabulous hotel last week. Recieved a warm welcome by receptionist on arrival Lovely modern clean room with good facilities large flat screen tv.Bright and cheerfull bar bistro area with good service.We asked on arrival if we could visit the spa the receptionist booked a session for us and sent bathrobes and slippers to our room.The spa is lovely.We were allowed to use the pool sauna and a session in the jacuzzi for a forty five minute period. The hotel has a very good covid 19 protocol. You have a choice to have your room cleaned or not.There is a full breakfast menu available.Highly recommended hotel on Inverness waterfront. Thanks to all the wonderful staff

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to leave us a lovely review, Lynn! I am happy to hear that you managed to make use of our leisure facilities during your stay. This is the perfect chance to relax during your trip away. What is more, I am delighted to hear that you had a brilliant stay with us and you found the team friendly. I will pass your feedback to the whole team who helped make your stay so enjoyable. We will look forward to welcome you back in the future. Kind Regards, Angela

"Great Hotel"

4
teamer88, Aberdeen, United Kingdom 22/09/2020

Hotel is by the river and has great views of the castle. All the staff were friendly and cheerful and keeping to the COVID-19 procedure. We stayed for 3 nights and breakfast each morning. The selection on menu was good and tried something different every day. We had dinner at night on one occasion and it was very good. The bar area is well set out for having drinks during the day or night. Our room was a little bit hot at night but not that bad, can always open the window. Rooms are smart and bright, cleaning staff cleaned room every day, you get a choice whether to have them in room or not. We're glad we picked this Hotel and will be back.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your amazing review, teamer88! I am so pleased to hear that you enjoyed so many aspects of your stay. It is great that you liked the room and bar area. The team will be so happy to hear your compliments. I hope that we can welcome you back again in future. Kind regards, Angela

"Good hotel, great location, limited onsite parking"

4
YorkshireMinsterman, Queensbury, United Kingdom 19/09/2020

We stayed here twice at the start and end of our North Coast 500 road trip. This is a review of both nights (a week apart). Great location next to the river and a very short walk from the castle/centre of Inverness. We stayed in a refurbished room both nights with super kingsize bed. The room was very nice (if a little warm on the first night). Breakfast was very Covid friendly albeit a bit disorganised but understandable in the circumstances. Onsite parking was difficult both nights but there is some on street and public parking nearby. Didn't use the pool/spa (closed on our first night and no time on our second)

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your wonderful review, YorkshireMinsterman! We are so glad you were impressed with your room and we are delighted that you enjoyed your stay with us ! We hope to see you again in the future. Stay safe and well. Kind Regards, Angela

"Overnight stay"

4
patnken, East Wemyss, United Kingdom 17/09/2020

Excellent hotel, we were given info when we arrived regarding booking pool for a swim, booking breakfast, and informed us of Covid practises used in hotel from a very professional reception team.will definitely visit again

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Patnken. I am so pleased to hear that you enjoyed your stay with us and were impressed with our helpful team. We hope you will come back and see us again soon. Kind regards, Angela

"Right in the centre"

4
roamingroto, Alderminster, United Kingdom 16/09/2020

We stayed here at the start of our NC500 trip and were reasonably pleased with our choice. Hotel is strictly adhering to COVID restrictions, perhaps a little too vehemently. We had booked a standard room, but were offered the opportunity to bid for an upgrade, which we did. We got a River Ness View room, but they failed to provide the promised extras such as water and shortbread in the room, quoting COVID Restrictions which is a little odd when other hotels in Scotland are managing to provide them! A bit of a mean trick. Most staff were friendly and helpful with the exception of one young lady receptionist who must have had previously worked as a medical receptionist as everything for her seemed to be a negative. Room was very nice, with a confortable bed and good seating looking towards the river and the castle. Dinner in the restaurant was a bit disappointing in terms of the food on offer. It was OK but menu choices offered very little in the healthy range (most things were fried - but this is Scotland!) and when served food lacked any style in its presentation. We took breakfast in our room and this was very good, served on time, hot and well presented. Although not cheap, this is an excellent place to stay in the centre of Inverness and is walkable to the city centre, the river, castle etc. Car parking is a bit of a nightmare as there are insufficient spaces, but there is on-street parking nearby at a relatively low cost.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Roamingroto. I am so pleased to hear that you were impressed with your room and our location. I am very sorry that you did not have any water and shortbread in your room, but due to the current situation, we try to follow the hygiene guidelines and on request we deliver all the necessary items directly to our guests. Furthermore, I am very upset to hear about your experience in the restaurant during dinner, this is disappointing to hear as we always take pride in our quality and service. I will definitely raise this with the Food and Beverage manager to discuss with their team. I hope you enjoyed your time in Inverness and we can welcome you back in the future. Kind Regards, Angela

"The Best Hotel"

5
The_Real_Mrs_Earl, Stoke sub Hamdon, United Kingdom 16/09/2020

I absolutely love this hotel and will only stay here when I visit family. I like to have a view of the castle and the staff do all they can to make this happen. I was there for my birthday last week and was in room 26. Wow, what a room! The view was amazing. Two huge beds and birthday bubbles on ice. Breakfast was fabulous even though there are new Covid measures in place. I will be back hopefully just before Christmas, this is when a view is a must. Thank you to the whole team at the Palace.

"A very nice hotel"

4
133333, Wirral, United Kingdom 16/09/2020

This a lovely small hotel which has been refurbished recently. The entrance and lounge are very impressive as was our river view bedroom. The bedding was lovely quality and the bed was superbly comfortable. Everything was clean and COVID prevention was very good. The swimming pool was new and a delight after a long journey albeit for only a 45 minute pre booked slot each day. Jay on reception was superb and sorted out our concern regarding 2 very poor breakfasts. Saying that, I would definitely recommend this lovely hotel.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi 133333, Thank you for your lovely review, we are delighted to hear that you enjoyed your River View room and the Swimming Pool. I will pass on your lovely comments to Jaye on reception too! We hope to see you again soon. Kind regards Samantha Coutts

"Filth"

1
Karl-Kemp1, Stromness, United Kingdom 15/09/2020

very unhappy with a few aspects of this stay, okay, water coming through the ceiling is not something that can be helped. A filthy breakfast plate, so bad it had obviously been put somewhere to get washed but then placed on our tray, thick with grease. The bathroom mirror was covered in what I am hoping was spat out toothpaste, we decided to leave this. Because of covid we took our own antibacterial wipes, I work in a care home and traveling at the moment is a worry for me. We wiped every contact point on arrival and once the room was "so called" cleaned. You can see from my other picture that the windows were rife with greasy hand prints and even a child's foot print. I have no confidence in this hotel being able to manage should a guest test positive, I would suggest finding somewhere with an enhanced cleaning schedule or covid policy that aims to prevent guests contracting covid. The worst of it is we took a hypoallergenic dog with us, £15 a night charge, one assumes this is for more thorough cleaning, I would not say our room had more than a quick wipe of the surfaces and a 2 minute vacuuming. Stay safe, stay out the palace. It is a shame they haven't been able to trade safely as size of room, location and friendly staff would all get 5 stars, but how could you give any endorsement given the filth we walked into. Love best westerns generally, this is one of just 2 I would never return to visit, but in a different time I would probably have given 3.5 stars, but places like this are not worth chancing right now.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Karl-Kemp, Thank you for your review. I am so sorry we did not meet your expectations during your stay, we pride ourselves in our cleanliness and service that we provide. I have discussed your feedback with our housekeeping manager and all rooms are sprayed using an electrostatic sprayer with TECcare Control disinfectant - which is a high level of disinfectant cleaner that will last for 28 days. I have also discussed your feedback with our Food and Beverage Manager who will be looking into this and providing further training. We have a standard pet policy for all guests and i am sorry you felt that you should not have been charged for your dog. We hope you enjoyed your time in Inverness. Kind regards Samantha Coutts

"2 night stay inverness"

3
stephensE2602RH, Middlesbrough, United Kingdom 11/09/2020

booked ness view room , views are spectacular of castle and river well worth the extra cost. Although the reception and restaurant were refurbished and modern our room was worn, rotten window frames, in need of TLC overall. Parking was terrible, was told beforehand no need to book on site parking, after 7 hour drive up was told none available and had to park in side street although free overnight only provides max 2 hour stay so had to find all day parking by asking parking attendant. Hotel not provide this info. Staff not helpful, seemed as if they didnt want to be there. Inverness town is lovely and worth the visit with its attractions and history and of course on loch ness . Plenty to see and do in the area.

"Spacious area for a drink"

4
fourstaronly, aberdeen 11/09/2020

Used the large lounge/ entrance area for a nice glass of wine The bottle may have been more expensive but this was value when the space and view of the castle were taken into consideration Inverness bars had a waiting time to enter for a drink so the Best western was ideal and quiet Felt very Covid secure and safe

"What a lovely place ❤️"

5
anniem15, Aberdeen, United Kingdom 08/09/2020

We had a thoroughly enjoyable couple of days at this hotel. The hotel is in a great location in Inverness right on the river & a couple of minutes from the centre. The selling point for us was the recent renovation & the fact it has a pool & a spa. Oh how we've missed swimming during lockdown. We stayed in a river/castle view room which was well worth the extra. Had a great breakfast served in our room on first morning which came at no extra cost. Everything first class. Because of current situation with COVID you have to pre order breakfast before 9pm the night before. So means sittings can be spaced out. All areas of the hotel were spotless the spa in particular was fantastic. This also requires to be prebooked for a 45min slot so it never gets overcrowded. Pool, jacuzzi & sauna all operational although steam room was out of commission during our time there. The car park is small & a bit hit or miss. We never got a space but wasn't an issue we parked just along the road in the Cathedral car park which was £5 for 24hrs, so didn't feel this was excessive. Also you can pay by debit card so no scrambling for coins. Looking to return soon.

"Fantastic"

5
User 07/09/2020

Perfectly situated Hotel , staff lovely , food lovely,hygiene excellent ,felt very safe in these Covid times, room was absolutely gorgeous and huge too , queen twin beds , gorgeous chandelier , would recommend and will definitely come back, couldnt ask for more

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi LindahG3031HB, Thank you so much for your lovely review! we are delighted that you enjoyed you stay with us. We can't wait to welcome you back! Kind regards Samantha Coutts

"Gorgeous Hotel"

4
User 05/09/2020

Stunning hotel, immediately felt luxurious, well worth the extra pennies for a river view room. Just a couple of niggles; if the hotel car park is full I think the nearby parking should be complimentary as there is no charge for the on site parking and there limited spaces. Additionally, the restaurant could do with an upgrade although the bar and reception area is gorgeous. The room itself was stunning although the bed quite hard. There were no toiletries in the bathroom, I believe from other reviews that they were available upon request but this wasn't explained upon check in.

"4th visit"

4
User 02/09/2020

Came here first as part of great rail journey holiday. Dignified hotel friendly staff. They are making an effort to adhere to Corona virus restrictions. Food in restaurant not great. Everything is cooked through but breakfast pancakes undercooked french toast tasteless. I know that they can do better

"Short break"

4
User 01/09/2020

We stayed here on sun mon nights, hotel was modern and in a fab area of inverness Rooms were well kept and clean with a modern finish We used the spa on monday which was opened that day great pool saunas and jacuzzi Drinks and food were lovely all covid regulations followed and staff were nice would definitely return

"Perfect"

5
User 01/09/2020

Best Hotel of the week during our NC 500 could not fault it. Location rooms food service and price was excellent and if I am ever back in Inverness this would be the hotel to choose. Only downside the pool was closed due to covid.

"Evening Meal"

5
stevemacd1, Scottish Highlands, United Kingdom 31/08/2020

Family meal in the bar was superb. Extensive menu with brilliant staff. Cutlery handed out within a sealed pack with a wet wipe, little bit of class with regards to CV19. Recommend the Palace to anyone wanting a no nonsense quality menu.

"Staycation"

5
nellymac64, Edinburgh, United Kingdom 25/08/2020

Booked staycation here on very good rate in river view room. Everything in place and well organised to help prevent Covid. Staff were all excellent and couldnt have been more helpful. Breakfast is pre booked with time slot and availabe to have in your room at no extra cost, which was great for us and more relaxing. Would definitely book again with no hesitation.

"August stay"

5
coling928, Edinburgh, United Kingdom 21/08/2020

Booked the Inverness palace hotel shortly after lock down ended as part of a staycation. Clearly quite a bit of money was spent on renovating the hotel prior to lockdown and it was looking very fresh throughout, with the addition of perspex screens to protect staff and guests. The room we had was a river room with a beautiful view of the river and the castle. A king sized comfy bed, a large bathroom and the usual TV and tea/coffee facilities. My only complaint was that the room was very warm and the towel rail was on with no ability to turn off. The lack of hotel information, iron and toiletries in the bathroom was a bit of a disappointment, however I'm not sure if these have been removed due to government guidelines or just now something a 3* hotel doesn't offer. Staff at check-in and throughout were incredibly helpful and friendly. Brasserie and breakfast staff were attentive and masked at all times but still able to provide good service. At the time of our visit the spa was unfortunately closed, due to govt guidelines, would like to revisit and try out the facilities.

"Weekend for special birthday"

3
pauline r, Perth and Kinross, United Kingdom 20/08/2020

Stayed here for my special birthday weekend not impressed Rooms basic for the price Breakfast very unorganised I day we were still eating our cereal and the hot breakfast was about to be delivered and waiter saw we were still eating and took it back to the kitchen when we did get it don't think it had been kept warm then another day we sat for about 30 minutes waiting on it. We decided to eat in the hotel bar area the first night big mistake fish was cold and inedible and although staying no barbecue sauce with the steak baguette I got it. Staff very inexperienced in the bar area giving them benefit of the doubt we thought we would give it another go another big mistake booked a table at the bar when we arrived was advised we didn't have a table booked by one member of staff so I approached the girl who I had made the booking with and eventually got a table starters and steak were really good however when my husband wished a pudding he couldn't get one as by the time we got the table resorted and had eaten our other food the Kitchen shuts around 9.00 so no pudding why start serving people if you can not get the menu to the end I am sorry but at this time with the pandemic you would think they would be happy with any income from guests. Would not return and would not recommend sorry

"Simply amazing yet again"

5
User 17/08/2020

Can't say how amazing this hotel is we have been multiple times and even with all the covid rules they still go above and beyond, this time we had a beautiful river view room with the fresh decor and luxury doesn't even describe how good it was. The staff in the bar were amazing as was the afternoon tea. Stay safe and well all and we will see you again in Novembe.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi JasonsB1044MW, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your room and your Afternoon Tea. I will pass on your lovely comments to our team. Hope to see you again soon. Kind regards Samantha Coutts

"Fantastic Place to stay"

5
Lawrence15, London 14/08/2020

Having decided on a 2 day staycation we booked the palace. From start to finish the experience was excellent. The procedures in place for Covid were excellent and nothing was too much trouble for the staff. The decor was in keeping with the whole feeling of the hotel. Rooms were perfect. The breakfast was excellent and again the safety applied was second to none. We had our dog with us and again the staff were excellent. I cannot recommend this hotel more highly. The General Manager and his team should be very proud

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Lawrence15, Thank you so much for your fantastic review! we are delighted you had an excellent experience. We hope to see you again soon. Kind regards Samantha Coutts

"Average"

3
User 12/08/2020

firstly....no parking. Staff were fairly brash. The spa was shut (this wasn't mentioned on the website) WiFi is dreadful. Rooms are okay. Remember to bring soap etc. They don't include that. Overall not massively impressed. Not very bad though. Location is nice. You can do better for your money IMHO

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank your for your review, we have a car park at the side of the building with limited spaces available. We are sorry you were not able to find a space when you arrived. The leisure club is shut until the 14th September due to the Scottish Government guidelines and we have noted this on our website. I am very sorry you did not have soap in your room, due to the current situation we are trying to follow hygiene guidelines and deliver any necessary toiletries etc directly to our guests on request. I hope that you enjoyed your time in Inverness. Kind regards Samantha Coutts

"Best hotel in the Highland"

5
maryjoyfrance1122, Dundee, United Kingdom 08/08/2020

Best hotel in the Highland and the staff are really nice and very friendly especially Samatha, She very easy to deal with, she was so very patience and give what best for you, When we was in the hotel the staff are really friendly and would like to thank to Enrico who accomodate us on our dinner and give what our request. All over is absolutely amazing we will back here very soon. Thanks to people who accomodate us.. All the best and See you very soon xxx

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much Maryjoyfrance! Thank you for we are delighted to read you had a fantastic stay and i will make sure to pass your lovely comments on to Enriko and Samantha too. We look forward to welcoming you again soon. Kind regards Angelika

"I would recommend this hotel for leisure or business"

5
Kayldevlin, Edinburgh, United Kingdom 08/08/2020

I decided to come here with my partner for a staycation during the pandemic, and I would definitely recommend this hotel to others. The rooms are clean and lightly decorated. We also had an outstanding view that overlooked the river and Inverness Castle. The restaurant and lounge are also fantastic. The food and drinks were prepared quickly and efficiently. (I would definitely recommend the steak.) The restaurant is fresh and elegant and at night the contrast of the dimly lit lights and the beautiful views outside make it perfect for a quiet drink at night. The lounge is also perfect for just sitting and having some quiet to yourself or for taking care of some business. The staff are all very polite and extremely helpful. The hotel is very close to many tourist attractions, bars and cafés, local shops and restaurants. And if you take a little walk down the river there is an amazing walk way that leads to little waterfalls and bridges and at night it's light up into a forest-like wonderland. I would recommend this place to anyone who's looking for sometime away. It perfect for couples and families. Or even if your looking for somewhere quiet to get some work done.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much Kayldevlin for you fantastic review! we are very happy to read all the things you enjoyed during your stay. I will pass this review on to our team who will be delighted to read them too. We hope to see you again soon. Kind regards Samantha Coutts

"Mid Week Break"

5
lorna2730, Falkirk, United Kingdom 07/08/2020

Just returned from a 3 night stay at this hotel which has been newly refurbished to a high standard. We had a delux river view room right opposite the castle, which was lovely. They have installed Perspex screens in public areas including the reception, Brasserie and lounge, these are not intrusive and whilst you are aware they are there, they soon become invisible. The staff all wear masks and guests are requested to do the same whilst walking around the hotel, and there are various automatic hand sanitizer stations around the hotel including prior to entering the lifts. The food is good quality, tasty and well cooked. The location of the hotel is excellent, being very close to the city centre. We had a very enjoyable stay, during which we felt safe with the measures put in place by the hotel and the staff. We will certainly recommend this hotel to any friends looking for a good hotel in Inverness.

Angelika Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review Lorna2730! we are delighted to hear you had a very enjoyable stay and felt safe with the measures that we have put in place. I will pass your review on to the team and we hope to welcome you back again soon. Kind regards Samantha Coutts

"Great getaway"

5
tracymJ3297IA, Glasgow, United Kingdom 27/07/2020

Such a fantastic hotel we stay for 3 nights the room was lovely and very clean also had a 50inch tv which was great for chilling out at night and being out and about. The hotel is on the river and also looks into the Inverness castle. Once you have parked in the free hotel car park you can walk across the bridge and you have all the shops and restaurants. The staff in the hotel and very friendly and great for information and so helpful. Things are different with COVID but they are doing a fantastic job making the guest feel comfortable and safe. They also give you the option to eat in the restaurant or get your breakfast or meal to your room which was amazing. Would definitely come back to this hotel. We got take away a few nightS and brought it back to the room and also order a takeaway delivery.

Samantha Coutts, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to leave us such a fantastic review, TracymJ3297IA. I am delighted to hear that you had a brilliant stay with us and loved the room with a TV you had. We pride ourselves on having such a helpful team, and we are very happy that you felt this way too. I will pass your feedback to the whole team who helped make your stay so enjoyable. We will look forward to welcome you back in the future. Kindest regards, Angela

"Great stay!"

5
Aleika73, London, United Kingdom 27/07/2020

What a lovely hotel and a great location. Our room had a great view of the river and castle. It was spacious and clean. Due to the Covid measures hotel put in place, we enjoyed our breakfast in our room looking at the stunning view. The bar looks great, probably newly refurbished. Staff very helpful. Hotel is at walking distance to bus station, Ness islands and the city center. Did not need to use transports at all in the city. Definitely a perfect stay.

Samantha Coutts, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Aleika73! It is great to hear that you enjoyed your stay with us and were impressed with our castle view and breakfast selections. I am very happy that you had an enjoyable stay in our hotel. I hope that we can welcome you back again very soon. Kind regards,Angela

"Lovely hotel in a great location"

4
braveheartscot, Edinburgh, United Kingdom 26/07/2020

This hotel is situated on the river and is well situated for all the nearby amenities. The rooms are very clean and beds comfortable. All the staff we met were very friendly and helpful. The bar has a good atmosphere and is reasonably priced for a good class hotel. It has a free car park attached. I will stay here again.

Samantha Coutts, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your stay, Braveheartscot. I am so pleased to hear that you were impressed with the hotel and our friendly and helpful team. I do hope that we can welcome you back again very soon. Kind regards, Angela

"Excellent hotel in great location"

4
gorby123, England, United Kingdom 18/04/2020

We stay at the Inverness Palace hotel in March just before the lockdown. Situated right on the river, opposite the he castle, our rear facing room was large in good condition, warm and quiet. We travelled as part of a coach party, and so has included meals and drinks. The food was excellent, with a good choice and at evening meal wine in the table. At the bar we could choose from a large selection of draught or bottled beers, although wine here was limited to the cheapest house variety. My only small gripe was the lack of the leisure facilities, which I had been looking forward to. I was aware of the refurbishment and the reopening date of the 13thMarch, which was still being given in reply to reviews here just a week before. In reality on arrival there were still several weeks work left to do, and although we had been notified a few days in advance, we were not offered the use of facilities at another hotel as some previous guests had been. Instead we were offered an extra hour in the free bar which probably cost nothing as most people can only drink a certain amount anyway.

Samantha Coutts, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Gorby123, Thank you for taking the time to review the hotel after your recent stay. We're glad you enjoyed your time with us despite the unusual circumstances and hopefully when things get back to normal you'll be able to visit again and make use of the brand new leisure facilities. We're looking forward to reopening the hotel soon and welcoming guests back and hopefully we'll get a second opportunity to Impress you later in the year. Best Wishes Samantha

"The best Best Western"

5
wolfmantrooper, Kendal, United Kingdom 31/03/2020

Great hotel modem comfortable and fantastic service a hotel as it should be geared to the guest the staff could not do enough for us There is limited parking free of charge on site but also a large car park very near by the facilities looked great but as lockdown was in force we relied on room service which was excellent

Angela Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Wolfmantrooper, Thank you so much for your wonderful review! We are so glad you were well looked after by our team and we hope to see you again in the future. Stay safe and well.

"excellent hotel"

5
User 20/03/2020

good location.5 minutes from centre.staff very professional.rooms very good housekeeping standards.food plenty of choice and cooked well.waiting staff very alert to table service and on the ball and also always had a smile on their face.

Angela Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, johndanny47! We are happy to hear that you were impressed with the room and you found the team helpful and friendly. We hope you will come back and see us again soon, Kind regards, Angela

"EXCELENT STAY"

5
User 19/03/2020

Warm welcome Clean and attractive Hotel and restaurant. Good food. Good service. Good location. Good booking arrangements. Welcomes dogs. Cheerful and competent staff. We missed the swimming pool as it was being refurbished, but this was explained when we booked.

Angela Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for the fantastic feedback frederickpconnel! We're really pleased you enjoyed your stay and were impressed with so many aspects. We are sorry the spa was closed for refurbishment during your stay. I hope that we can welcome you back again very soon. Kind regards,Angela

"Fantastic View of the River Ness"

4
Ian B, Gosport, United Kingdom 13/03/2020

Stayed here for four nights in March. First two in a standard room at the back of the hotel and the next two nights we upgraded to a river view room. Well worth the extra cost. The hotel is underging a lot of revamping but the current public areas are very warm ad welcoming. Sitting in a big chair in the lobby in front of a roaring fire in the middle of a snowstrorm outside is quite enjoyable. The staff are friendly and efficient witouhout being obtrusive. Try eating in the brasserie. A very good selection of burgers and drinks. Both rooms were warm and well serviced. The more expensive river view room had shortbread biscuits . Only a personal favourite. The bath and shower were superb. Especially the shower, red hot and nearly knocked me off my feet. Lovely place to linger. The bathroom was well stocked with a good range of toiletries. The beds in each room were massive and comfortable. Slept right through to 0830 one day. I'm usually awake at six. We'd go back. No hesitation. A really good value for money hotel.

Angela Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to leave us such a fantastic review, Ian B! I'm delighted to hear that you had a brilliant stay at Palace Hotel and you enjoyed so many aspects of your stay and that the team made such a good impression. It's great to hear you thought so highly of the hotel and We will look forward to welcome you back in the future. Kindest regards,Angela

"Always good"

5
scotlandshorty2017, Kirkcaldy, United Kingdom 04/03/2020

A great location with wonderful service. The hotel was warm, which was important as it was cold outside. We have stayed here a few times before and have used the pool and Jacuzzi. Sadly this was not available on our recent stay, in fact, when I woke up to the sound of a pneumatic drill, I thought it was my husband snoring!! Used the brasserie facility for the first time. It was good.

Angela Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your stay, scotlandshorty2017. I'm so pleased to hear that you were impressed with the team and our location. I'm sorry that the Leisure Club wasn't open during your stay but this will be back open on the 13th March. I am so sorry you were disturbed by the noise from the renovations. Hope we can welcome you in future to see the finished result. Hopefully we will see you again soon. Kind regards, Angela

"Some rooms are excellent, some are tiny"

4
icepick80, Beemte-Broekland, The Netherlands 26/02/2020

Stayed in this hotel for 2 nights in february. The first night I stayed in a very small room that was not in the main building. I didn't like this room.. I had no space to put my luggage, the tv was tiny and the light from the hallway was shining in through the cracks of the door. The next day they moved me to a much larger room in the main building.. I was surprised how much difference this room made. It was spacious, I had space to put my luggage and felt much happier there . The bed in the first room was 140cm, this one was at least 180cm. I used the breakfast buffet once at this hotel. If you book this early you get a discount. The quality of the food was disapointing. I think the scrambled eggs were made from some instant mix, the toast was burned and the croissant didn't taste very nice. All together.. i think this hotel is fine for it's location. I would stay here again but I would try to make sure I stay in the main building. I wouldn't do the buffet again for breakfast... instead I would just walk to town and have something there.

Angela Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your feedback, icepick80. I'm so pleased to hear that you were impressed with our location. I'm very glad our team offered you another room that was more suitable for you. I'm very upset to hear about your experience in the restaurant during the breakfast. This is disappointing because, we are always proud of our service and quality of food, what is more we use free range organic eggs, but I will definitely raise this with the Food and Beverage manager and Head Chef so that case can be looked into. I do hope that we can welcome you back again in future. Kind regards,Angela

"Lovely weekend "

5
User 25/02/2020

What a lovely weekend break my friend & I had here. Our room was very spacious & the bathroom had both a shower & bath which was lovely. Safe, iron, tea & coffee making facilities in the room & complimentary bottled water. We didn't eat at the hotel but used the pool & spa facilities which were good. Parking is also on site. Would definitely return next time I'm in Inverness

Angela Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write your lovely review, fionag459! I am so glad that you enjoyed your stay and that you were impressed with so many aspects. Hopefully we will see you again very soon. Kind Regards, Angela

"excellent hotel"

5
garyeie, London, United Kingdom 24/02/2020

lovely hotel, area and fantastic staff all round who work very hard to make sure your stay is one of the highest quality. Staff were always ready to help with any requirements I needed. Advice and ideas of the local area, places to go and see. The meals were beautiful and the whole enviroment of the hotel was excellent.

Angela Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write your lovely review, Garyeie! I am so glad that you enjoyed your stay and that you were impressed with our friendly and helpful team. I will make sure to pass your comments on to our team. Hopefully we will see you again very soon. Kind Regards, Angela

"Location location location."

4
gincon, massachusettes 21/02/2020

Over looking the river Ness and a two minute walk to the town. The property was well maintained. The room was spacious and clean. We had a room in the back however if we were staying longer would have gotten one in the fron on the river!!

Angela Malinowska, Other at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your lovely review, Gincon. It's fantastic to hear that you enjoyed your stay and were impressed with the room. I hope that we can welcome you back again in future. Kind regards, Angela

"Short break"

5
mrsmck3, Elgin, United Kingdom 17/02/2020

Fabulous hotel, great food, excellent location for walks, shopping, restaurants and bars, views of the castle and river were simply stunning, staff go above and beyond and cater to your every need. Cant wait to go back.

AngelaMBW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for your lovely review, mrsmck3! I'm so pleased to hear that you were impressed with the location and food.We are delighted you found the staff friendly and helpful. I will make sure to pass your comments on to our team. Hopefully we will see you again very soon. Kind Regards, Angela

"Room /staff"

3
ambu, orkney 17/02/2020

Me and the wife stayed there for two nights in room 6 which had been refurbished,but the sink was cracked the drain in the sink did not work,went down for evening meal we had a deal for the meal we got to the dining room handed menu we said that we had a deal the waiter said you can order from the main on so we looking at what was there when her came to take the order I asked how much is the deal as we had not been told he said £29 each so we need to rethink what we was going to have,we got the food mine was cold so left most of it told the waiter he did not offer a replacement when we check out you wanted to charge us £65 for a meal,the young man at the front desk was so helpful but others not so and at nearly £300 for two nights maybe I was expecting to much

AngelaMBW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your feedback, Ambu. It's great to hear that the team from reception desk was helpful. I'm sorry about the trouble with the sink, I will let maintenance know so that this can be investigated. Also, I'm very upset to hear about your experience in the restaurant during evening meal. This is disappointing because, we are always proud of our service and quality of food. I will definitely raise this with the Food and Beverage manager and Head Chef so that case can be looked into. I hope you will consider staying with us again so that we can have another chance to provide you with exceptional service. Kind Regards, Angela

"Quality hotel."

4
Paul M, Blyth, United Kingdom 09/02/2020

fantastic looking hotel brilliantly situated on the banks of the River Ness. Close to the city centre shops, bars and restaurants. The room was modern and comfortable. Very well furnished. Staff were also great. If you take a car, beware the hotel car park is not large and can get full very easily. We would return.

AngelaMBW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Paul M. I'm so pleased to hear that you enjoyed your stay and were impressed with the room and our team. Thank you for your lovely compliments. I hope that you enjoyed your time in Inverness and we can welcome you back again soon. Kind regards, Angela

"Good value"

4
travelinman045, Montana 05/02/2020

Stayed here last minute good rate, great value. Staff was friendly. Parking is limited on site but they have it handled a short walk away. Food was good. Breakfast plentiful. Rooms very nice and clean. Bed was firm. Now here is my complaint. You have 4 pillows on the bed and every one of them is rock hard. How can you not have a mixture of soft and hard pillows in every room. Most every relevant hotel has figured this out. So today I drive with a stiff neck and a lesser impression of your otherwise fine hotel.

AngelaMBW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review,travelinman045! It's great to hear that you were impressed with the team.They will be delighted to hear your compliments. Thank you very much for your feedback. I'm sorry to hear that pillows were too hard for you. Usually, we have a mixture of medium and hard pillows in every room, I will relay this to the Head of Housekeeping to be looked into as soon as possible. I hope that you enjoyed your visit to Inverness. Kind regards, Angela

"Lovely old building!"

5
User 30/01/2020

You can't beat staying in such a lovely old stone building! Soo much character, I felt like an old lord from Scottish history. Highly recommend! I wish we were able to stay longer and next time, we will!

Sara F, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely comments and we hope to see you again soon.

"Nice hotel"

4
markydog, Batley 29/01/2020

Booked this hotel as I am into fitness and reviews gave the spa & fitness the thumbs up, on arrival I was informed the this facility was not in use due to refurbishment which is fair enough they have to do it sometime to keep it up to date but nowhere did it inform customers if it did I missed it but yo be fair they have an hotel nearby which you can use but couldn't be bothered taking advantage of this as i like to have things on site, to compensate me they offered me breakfast for two mornings Foc which I suppose is something the only problem with that is I didn't get any excersise and ate two full breakfasts oh well I suppose it gave me a rest. The staff were very helpful rooms were spacious & clean would I stay here again yes if the leisure centre is completely functional.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Markydog. We do have the refurbishment advertised on all of our websites and are trying our very hardest to make sure that everyone is aware of the refurbishment before arrival. I can only apologise that you were unaware of this. I'm glad that you enjoyed your bedroom and hope that we can welcome you back to see our brand new Leisure Club. Kind regards, Aimee

"Overnight at The Palace"

5
finnes2020, Troon, United Kingdom 27/01/2020

We stayed at the Palace previously and enjoyed it, so decided to return and we were not disappointed - our room was gorgeous. The spa was being refurbished but we were given complimentary vouchers to visit a nearby hotel. We will definitely be back.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review Finnes2020! I'm so pleased to hear that you enjoyed your most recent stay. I'm so glad that were able to take advantage of the Leisure Facilities at the Kingsmills and hope that we can welcome you back to see our brand new Leisure Club! Kind regards, Aimee

"Not wheelchair friendly "

1
734lauraw, Banff, United Kingdom 25/01/2020

We booked this room on the understanding it was wheelchair accessible. This was NOT the case, the "walk in shower" had a step to go over, there were NO grab rails at all and the shower had a fixed head that produced the smallest of water. We called the manager to complain and were thankfully moved to the mercure hotel which is amazing. Calling this hotel wheelchair friendly is very laughable.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write your review, 734Lauraw. I'm so sorry to hear that we were not able to provide you with adequate facilities on this occasion. I'm glad that Maciej was able to organise alternative accommodation for you. I hope you enjoyed your stay at the Mercure Hotel. Unfortunately as we were undergoing a refurbishment of the leisure facility during your visit and this forced us to put the 1st floor of the new wing off due to excessive noise. We have a fully modernised accessible room including wet room on 1st floor which has been well received by all guests so it was a shame, I can only apologise that it was not available during your stay. I am very sorry that someone at my end was not on the ball when your support staff called as they were all made aware that the wet room was not available for 3- 4 weeks. Kind regards, Aimee

"Fabulous"

5
suebrab0n, Southport, United Kingdom 22/01/2020

Lovely staff lovely room and the best sleep ever! The room was lovely, the surroundings lovely and breakfast was good. Hot plates! Fabulous! The hotel is opposite the castle in on the riverside which was simply lovely.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Suebrab0n! I'm so please to hear that you enjoyed so many aspects of your stay and had such a great sleep. I hope that we can welcome you back again in future. Kind regards, Aimee

"Super 3 night stay"

5
pandulaw, London, United Kingdom 21/01/2020

Stayed here on a business visit, super clean room. Staff were friendly and a well payed out breakfast. Room cleaning was good. The Resturant dinner was equally good. Fully recommend this place. Within easy reach of town centre and many other eating places to select.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your great review, Pandulaw! I'm happy to hear that you enjoyed so many aspects of your business trip with us. I hope that we can welcome you back again in future. Kind regards, Aimee

"Afternoon Tea"

5
Barvaslass, Isle of Lewis, Scotland 21/01/2020

Lovely selection of sandwiches, scones and baking arrived pretty much on time. Although we were served tea we had some rather tasty cocktails to go along with everything. Nice bar area with nice views out the window....

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you very much for your fantastic feedback, Barvaslass. It's great to hear that you were pleased with your afternoon tea and enjoyed some of our yummy cocktails afterwards! I hope that we can welcome you back again soon. Kind regards, Aimee

"Daughters 21st"

5
andersonlisa5, Livingston, United Kingdom 20/01/2020

Lovely hotel, Fantastic staff, super clean and tidy even with refurb going on. Rooms are amazing, good food highly recommend the Intoxicating afternoon tea. Lovely atmosphere, everything is within walking distance of hotel, excellent value for money.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, Andersonlisa05! I am so pleased to hear that you enjoyed your daughter's birthday weekend stay with us. I hope that we can see you both again soon. Kind regards, Aimee

"Beautiful hotel, great staff and wonderful setting"

5
WanderingTardis, Brighton, United Kingdom 19/01/2020

Title says it all. Can not recommend this hotel enough. Outstanding service, great value rooms, beautiful location that's great for getting out and about. Lovely breakfast, dinner and bar. Will be back!

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Wandering Tardis. It's fantastic to hear that you enjoyed so many aspects of your stay and hope that we can welcome you back again in future. Kind regards, Aimee

"Honeymoon Stay"

5
cnowphotography, Liberty, South Carolina 17/01/2020

This was our third stop in Scotland on our honeymoon around the country, and was by far our favorite hotel of the bunch. The room was very spacious, as was the bathroom (the only one that was roomy in Scotland, which was odd for a spoiled American.) The best was very comfortable. The hotel and room were very clean, and the staff was helpful. This location is beautiful on the river, looking at Inverness Castle (one of the few in country we didn't find time to explore.) The hotel is close to many restaurants and shops, and the town is very walkable. When we return one day I hope to stay here again.

"WOW, what a wonderful stay "

5
JacquelineT567, Portsmouth, United Kingdom 16/01/2020

Hogmanay in Scotland and hunting for the Loch Ness monster were on my bucket list. So when I saw the New Year package at the Best Western Inverness Palace hotel I decided to book it. My husband and I, were not disappointed. The hotel is very convenient to the centre, a short walk across a bridge. There are lovely walks along the River Ness, which is right on the doorstep. The staff were incredibly friendly, making you feel like you were celebrating amongst friends. Our room was wonderful, very plush and with everything you could possible need. I can't remember the last time I slept so well, such a huge, comfortable bed. It was cleaned every morning by the time you came back from breakfast. As for the food, WOW, it was incredible! It was endless and at such a high standard. The chefs would be there during the day and at meal times and would happily chat to you. You felt they really wanted to make mealtimes special and boy, they didn't disappoint. We loved the entertainment provided over the three nights. A Bagpiper, Scottish dancers and some lovely singers. The young lad, on New Years Eve did a great job. We chatted to his dad, who told us about his future plans, we really hope he's gets the big break he deserves. We would 100% recommend anyone to stay here, you will not be disappointed. A huge thank you to all the staff for making our stay, such an incredible time.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your amazing review, Jacqueline. I'm so happy to hear that you all had such a wonderful time at Hogmanay. I hope you had a chance to find Loch Ness monster! We are glad you have had an amazing meal, our chefs will be delighted to hear your compliments. We are so happy you enjoyed the entertainment. We hope that we can welcome you back for future celebrations or another Nessie hunting. Kind Regards, Aimee Reid.

"Relaxed, comfortable stay"

5
User 13/01/2020

Clean and well appointed rooms. Good decor and comfortable furniture. Location excellent if you want to be near to the city centre. Overall, a very pleasant stay at this hotel. Just check that the leisure centre is open before booking...it wasn't for me which was one of the reasons for booking this hotel. Reception staff did however provide vouchers for admission to an alternative sports club approx. 10 mins drive away.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your stay, rolandohayes. I'm so pleased to hear that you were impressed with the hotel and were impressed with your bedroom. I'm sorry that the Leisure Club wasn't open during your stay but I'm glad you were able to enjoy the leisure facilities at the Kingsmills Hotel. I do hope that we can welcome you back again in future. Kind regards, Aimee

"Lovely room"

5
Escape41798566022, Isle of Lewis, United Kingdom 10/01/2020

Lovely room very clean and tidy, delicious food, relaxed in the pool and spa. The staff were great very helpful and friendly. Overall much better than I expected and very good value for the center of Inverness with a river walk just outside the door and great views from the lounge, bar and restaurant windows.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, Escape41798566022. I'm so pleased to hear that you enjoyed so many aspects of your stay! I hope that we can welcome you back in future. Kind regards, Aimee

"Festive early evening dining"

4
ClareWes, Manchester, United Kingdom 06/01/2020

My sister had booked the festive tea for four of us. Unfortunately they had no mulled wine left but were offered various alternatives. The food was excellent no complaints really good value. Helpful staff.would recommend

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Clare! I'm so pleased to hear that you enjoyed your mean, though I can only apologise that there was no mulled wine left. The team will be delighted to know that they made such a good impression. I hope that we can welcome you back again soon. Kind regards, Aimee

"Amazing Hogmanay stay"

5
User 05/01/2020

We booked the Hogmanay package for 4 nights from 30th December until 3rd January for a group of 6 adults, 2 children and 2 dogs. We loved the hotel; the rooms are big, clean and spacious. The only downside about the room was that it was too hot which meant we had to keep the 3 windows open at all times. The food and drinks on offer were both fantastic and plentiful. The thing that really stood out was the amazing service that was given by all of the staff. They were friendly, helpful and couldn't do enough for all of us. The kids were given sweets and biscuits and the chef even gave the dogs chicken and roast beef. We were all made to feel very welcome. The New Year entertainment was good, however the function room is a little too small for the Party Evenings. We will definitely be back and we're already looking at booking for this Hogmanay!

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your amazing review, Ashmckee. I'm so happy to hear that you all had such a wonderful time at Hogmanay and thrilled that you'd like to come back this year too! Everyone will be delighted to hear your compliments. Look forward to seeing you again soon. Kind regards, Aimee

"New years short break"

5
User 05/01/2020

We chose this hotel for a New Year's Break and my husband's 60th birthday I must say the staff were excellent nothing was too much for them food was good room was clean but our radiator had a knocking sound spoke to housekeeping who said just turn the thermostat which we did it's stopped it rattled a couple of times over our stay we just turned the thermostat and it stopped did not spoil our stay we will be coming back to this hotel

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you very much for taking the time to review your stay, Ian. It's fantastic to hear that you enjoyed so many aspects of your stay. I hope that we can see you again soon. Kind regards, Aimee

"Some like it hot"

3
Tamster1804, London, United Kingdom 04/01/2020

I'm always cold, however in this hotel even with the radiator off all night I was roasting- it was like a balm night in the Bahamas. Room pleasant and clean. Breakfast- wouldn't bother £9 was too much for poo choice and no freshly cooked to order items- would have been even more annoyed if we had paid £14 which is the on the day price. The receptionist should get a gold star for her upselling of the breakfast.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your review, Tamster1804. I'm so glad to hear that you liked your bedroom, though sorry that you found it so hot. We do provide desk fans at reception just in case! I'm also sorry to hear that you weren't pleased with the selection at breakfast. We do offer made to order omelettes, poached egg etc however I will give your feedback to the Head Chef so that more options could be looked into. I do hope that you enjoyed your time in Inverness. Kind regards, Aimee

"Lovely hotel"

5
Alexandra M, Thurso, United Kingdom 03/01/2020

Lovely hotel, well placed for all that Inverness has to offer, shops, restaurants and theatre. We had a lovely river view room overlooking Inverness castle and the Christmas lights. Good choice at breakfast. This hotel has been refurbished since our last stay and it has been done to a high standard, foyer and lounge are very welcoming.

"Wonderful hogmanay"

5
allanfoad, Bodmin, United Kingdom 03/01/2020

We wanted to experience a New Year in Scotland and did so with all guns blazing. We enjoyed a three day celebration with excellent hospitality and experienced a New Year to remember for ever. We were fed into submission.

"Nice from the outside......"

3
787douglasb, Colorado 03/01/2020

....but cramped on the inside. Asked for a riverview large room. Was put in the building across the parking lot,Rm510. No elevator, tiny room, tiny shower stall and bath room, one suitcase stand, had to put the other on the dresser. Maybe would check out another along the river next time!

"Brilliant hotel."

5
Billie M, London, England, United Kingdom 02/01/2020

Rooms were nice with very comfy beds, food amazing and staff were excellent. Short 2 min walk to the high street and a lovely riverside stroll is right on the doorstep. Pet friendly too so lots of happy dogs around the hotel.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Billie M. I'm so pleased to hear that you enjoyed your stay, thank you for your lovely compliments. I do hope that we see you again soon. Kind regards, Aimee

"Christmas Break"

5
Gordon C, Egremont, United Kingdom 28/12/2019

Absolutely fantastic. The staff could not do enough. Great atmosphere from when we arrived to coming home.Food very good breakfasts lunch afternoon tea and evening meal couldn't fault anything. Thank you all for a great Christmas.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, Gordon. I'm so pleased to hear that you enjoyed your stay over Christmas. I hope that we can welcome you back again soon. Kind regards, Aimee

"Great Hotel"

5
Starcrazy, Kent, United Kingdom 17/12/2019

Perfectly positioned beautiful old building on the river Ness. The view of the castle opposite is gorgeous. The interior decor is muted and classy. The staff are excellent, helpful and very friendly. The rooms are clean, pleasant and comfortable. I would recommend this hotel.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Starcrazy. I'm so pleased to hear that you enjoyed so many aspects of your stay, everyone will be so pleased to hear your compliments. I hope that we can welcome you back again soon. Kind regards, Aimee

"Great location and very clean rooms"

5
Barbara H, Richmond, Virginia 12/12/2019

Stayed at this hotel at the beginning and ending of my trip. Very central location and easy to walk to all of the sights in Inverness. Hotel is made up of several buildings - some with elevators and some without. If you can not manage steps then I advise to ask for room in building with elevator. I stayed in the main building and the rooms were recently updated - very tasteful and exceptionally clean. This hotel has a restaurant and bar on sight and the food and drinks are good. All of the staff went out of their way to help and they were very friendly.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Barbara! I'm so pleased to hear that you enjoyed your stay and were impressed with the team. We're really lucky to be in such a wonderful location. I do hope that we can welcome you back again in future. Kind regards, Aimee

"Another Great Stay"

5
User 06/12/2019

We really enjoy staying in this hotel. The location is fantastic, just on the River Ness and close to the town centre, so walking around the city is easy from here. It is also pet friendly which is brilliant, so our little best friend can come with us every time and he also loves a walk along the river! The staff are friendly and helpful and the rooms are clean and comfortable and spacious. The guest areas have been renovated to a high standard and it is a pleasure to have a drink in the bar or sit in the comfortable lobby. All in all, we love staying here as it is our city "get away". We will certainly be back!

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, Passenger40048004287. I'm so pleased to hear that you and your furry friend enjoy staying with us. It's great that the team make you feel welcome and the you like the refurbishments, we're very proud of the way they turned out! I hope that we can welcome you back again soon. Kind regards, Aimee

"5 day trip with Bibbys coaches of Ingleton"

5
david A, Durham, United Kingdom 05/12/2019

Excellent trip to Inverness with bibbys,hotel very good ,swimming pool and steam/jacuzzi room, staff were excellent,food excellent, hotel clean and warm,rooms comfortable and warm,would recommend this hotel for a stay in Inverness,it is close to the city centre with nice walks along the river and canal, also free WI-FI in all rooms, we also had 3 trips out in the coach to local places of interest, the driver was very informative and very courteous, I would recommend Bibbys

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, David! I'm so pleased to hear that you enjoyed so many aspects of your stay. I hope that you enjoyed the rest of your tour! Kind regards, Aimee

"Palace Hotel Inverness"

4
jamesfG7364QU, Edinburgh, United Kingdom 02/12/2019

An excellent satay overall. Minor issues not worth stating as this would b e nit picking. The leisure centre is a lovely setting, brassiere lovely setting and the breakfast is very pleasant and well stocked. I was quoted a very reasonable deal for "Black Friday" and the previous time I stayed it was reasonably priced. However, when I enquired for a stay in the summer, it was very expensive!

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for writing your review, James! I'm so pleased to hear that you enjoyed your most recent stay with us and I hope that we can welcome you back in future. Kind regards, Aimee

"Girls Glitz and Glamour Package"

5
User 02/12/2019

We would like to give a big thank you to Jan the manager of the hotel for going out her way to sort a few issues we had whilst on our stay with a room. The staff in particular Peter who went above the call of duty to ensure, as we had a few problems everything would run smoothly for us after that! And Stevie in the dining room. The hotel is beautiful but the staff make this place special the ones mentioned here are what makes it. The testimont is when theres a issue they fix it and that shows when they make sure the client is put first. We will definatly be back and once again great job guys

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to review your experience, Emz. I'm so pleased to hear that the team made such a good impression and were able to sort any issues in a quick , efficient manner. Everyone will be delighted to hear your compliments! I hope that you enjoyed your girly weekend and that we can welcome you back again in future. Kind regards, Aimee

"A good stay"

5
scutigere, Paris, France 02/12/2019

Beautiful and great hotel (with a parking, this is definetly a plus in Inverness), perfect localisation we were able to visit the area by feet. Stayed 2 nights with breakfast : confortable room, nice people and we enjoyed the pool / jacuzzi.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you do much for taking the time to write your review, marietheresegruber. I'm so pleased to hear that you enjoyed so many aspects of your stay and were able to make use of the Leisure Club! I hope that we can welcome you back again in future. Kind regards, Aimee

"Great nights stay"

4
riadnes_thread, Inverness, United Kingdom 28/11/2019

Stayed here last night and was given a cozy room. I was expecting very small and basic as I only paid £67 on Hotels.com. This hotel was in the centre of Inverness and had alot more expensive rooms available. The room was amazing, large, warm and immaculately clean. Large flat screen TV with a range of channels and Tea/Coffee making facilities. I cannot fault anything with the standards. Did not use the spa on site - this was only due to time, however looked around and wished we arrive earlier. The only negative (and I am scraping the bottom of the barrel) is the bed was very firm and my wife did not sleep well. Hence the 4/5. I would stay here again with certainty.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Riadnes_Thread. I'm so pleased to hear that you enjoyed your stay and were impressed with your room. I hope that we can welcome you back in future where you can make full use of the leisure club! Kind regards, Aimee

"Home from home in Inverness"

5
Silverhill, South coast England 27/11/2019

We have stayed here a few times over the past 15 years. Always have had a front facing river/castle room. Returned this year after about a five year absence. The hotel has had a major overhaul since we were last here. Mostly beneficial, but we are sad that the old revolving entrance doors have been replaced. The ambience within the hotel is very pleasant. The staff are all friendly and efficient. This makes all the difference. Staff morale seems to be good. An important indicator. We thoroughly enjoyed our 5 night stay. Huge room (011) over-looking the river and Castle. There is now a £50 per night supplement for such rooms (on top of the quoted room rate) - but we were aware of this beforehand and opted for it. It makes the room quite expensive - but, we only do this very occasionally. We had a fabulous five day stay. Would love to return.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Silverhill! I'm so pleased to hear that you enjoyed your most recent stay and were impressed with the refurbishment. It's always amazing to hear that you felt The Palace is a home from home and have been visiting us for so long. Look forward to welcoming you back again in future! Kind regards, Aimee

"Great hotel perfect location"

5
User 26/11/2019

Myself and my husband stayed here for weekend break we found the staff in the hotel very helpful and the location was perfect for exploring Inverness we even caught a show in the theatre which is only a 2min walk from this hotel

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Meander31224752927. I'm so pleased to hear that you enjoyed your stay and that the team made such a good impression. I do hope that we can welcome you back again soon. Kind regards, Aimee

"Tom and Margaret Taylor"

5
maggietaylor23, East Kilbride, United Kingdom 26/11/2019

We really enjoy staying at the Palace Hotel Inverness. Our room was very clean and comfortable. The location is excellent. Our room had a fantastic view of the castle and river. Excellent location for going shopping.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Tom and Maggie! I'm so pleased to hear that you enjoyed your time with us and that you were impressed with your bedroom. I do hope that we can welcome you back again in future. Kind regards, Aimee.

"Good value for Money"

5
ClaireyGurl, Glasgow, United Kingdom 25/11/2019

Lovely hotel in a perfect location with friendly and efficient service from the staff. We loved the leisure facilities and couldn't fault the room we stayed in for quality, comfort and cleanliness. Breakfast choice was excellent for continental and cooked although bacon and sausage quality was not great.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, ClaireyGurl. It's great to hear that you enjoyed your time with us and I do hope that we can welcome you back again soon. Kind regards, Aimee

"Do not stay in the townhouse across from the main building."

3
User 18/11/2019

Our agent booked this hotel for us for two nights in September. Unfortunately, we were not given a room in the main building. Had we known there were two buildings, we would have insisted on the main building. Our room, 510, was on the 1st floor of a 19th century townhouse. As we walked in, other guests were smoking cigarettes on the stoop. We climbed a staircase to our room. The room was tiny (too small for two people with luggage and outerwear) and had a very small bathroom. Blowdrying my hair was an adventure. The room was noisy--We heard people walking upstairs and on the staircase, as well as plumbing through the walls. No bottled water was provided. I complained and was told that the hotel was full and we couldn't be moved until the next day. We wanted to use the pool, but there was no way I was going outside in my robe. We were told we could use lockers for a small fee. How petty. We did move to the main building the next day, and that's when our stay improved 100%. We were given a room on the top floor in one of the turrets. It was spacious and had all the amenities we generally look for. If we had been there the night before, our rating would have been 5 stars. The lobby bar was nice, our breakfasts were very good, and we did get to enjoy the pool. The people who work here are lovely, especially those in reception. When in Inverness, do stay at this hotel, but do not stay in the townhouse.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review Matthew. It's great to hear that the team were able to help you find a room that was more suitable to your needs! I'm sorry for the misunderstanding, we do not charge to use lockers in the Leisure Club. As is common around Britain a £1 coin is needed for the locking mechanism, however this is returned when you are finished with the locker. I'm so pleased that you enjoyed the rest of your stay and were impressed with the team. I do hope that we can welcome you back again in future. When booking please feel free to request being in the main building. Kind regards, Aimee

"Fantastic"

5
49fyvie, Edinburgh, United Kingdom 18/11/2019

Spent 2 nights here at weekend .A fantastic weekend was had by everyone not one complaint about anything .Staff first class ,food excellent service great so friendly and nothing too much trouble .Rooms and Spa brilliant.This was a coach load of 36 and they were all raving on way home at how good the weekend had been.This says a lot as we have been having a yearly trip for the last 14 years. Hoping to be back in 2 years .

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, 49fyvie. It's great to hear that you enjoyed so many aspects of your stay, everyone will be so happy to hear your compliments. I hope that we can welcome you back in future. Kind regards, Aimee

"Afternoon tea "

2
winter_tiree, Inverness, United Kingdom 14/11/2019

I've had many good times in this hotel after staying here for nearly a month when we had nowhere to live, food is usually pretty good, rooms are great and it's been beautifully renovated! I love being about to come here for a good catch up with friends as it's just such a nice atmosphere and you don't feel rushed to leave by the staff. After having so many good experiences here I decided to take my friend out for afternoon tea for her 21st, oh boy was that a bad idea. Now, as a baker I didn't have the highest hopes for the cakes but I at least expected them to be homemade and edible. Much to our disappointment (although semi-unsurprised) they were all bought in, and not even good quality ones. Plenty of the cakes flavours were unidentifiable nor particularly delightful, in fact I think we only finished one of the cakes (I assume it was mimicking a Victoria sponge) having not so much of a nibble of the rest only to be put to one side. The scone was pretty decent but it's pretty hard to buy in a crap scone. Profiteroles were pretty decent too, but again, hard to buy in a crap one. The sandwiches were semi stale with lashings of pretty cheap spread on all of them, they had started to go a little dry like that had been sat out waiting for us for a few hours too. Cucumber was soft like it was cut a few days before, smoked salmon tasted a little old, and to my shock the egg mayo was inedible. I have never ever tasted egg mayo like it, it was just wrong. I couldn't figure out if it had gone off it was so old or if someone had made it with a jar of pickled eggs... it just didn't taste right, very sour and weird. The chicken and basil mayo was great though, just a shame about the bread. The pot of tea was lonely, and a total life saver, waitress was great and offered us a fresh top up half way through too. All in all I won't be back for afternoon tea and I certainly won't be recommending it to anyone. I was telling one of my colleagues and she said if she had known we were going there she would have stopped us as she had a very similar experience. Such a shame.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Winter_Tiree. It's really disappointing to hear of your experience with the Afternoon Tea, especially after how high your expectations were based on previous stays with us. Your feedback has been given to the General Manager, Head Chef and Food and Beverage Manager to be used for future training and so that we can improve this product. Kind regards, Aimee

"Nice break"

4
User 13/11/2019

Just back from a two night break in a double room overlooking the river. Nice friendly greeting on arrival, comfortable room with lovely view. Breakfast good, all staff polite. Very nice lounge area to sit in which does coffee and cake. My only negative is on checking out we weren't asked if we had a nice time or if anything could be better - basic customer service If in inverness we would return

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Janet. I'm so pleased to hear that you enjoyed so many aspects of your stay and that the team made a good impression. I hope that we can welcome you back again in future. Kind regards, Aimee

"Awful food and cold room"

1
ailram, Glasgow, United Kingdom 13/11/2019

We had an upgraded room which was really just a view of the river - good luck with that as the curtains needed to be shut all the time to keep out the cold. The radiator in the room didn't seem to be working - it was slightly warm at times but the heating went off around 6pm and didn't come back on. We used the oil filled radiator which was woefully inadequate for the size of the room. I have never stayed in any hotel where I was so cold in my room. The food was terrible - so bad I didn't eat any of it and nobody seemed to notice or care. We stayed here many years ago before it had its refurbishment and one of the reasons we chose this hotel this time was because of the fantastic food - VERY disappointed in the whole experience.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Ailram, I'm so sorry to hear that you were left feeling so disappointed with your stay. I can only apologise that your bedroom was so cold during your stay and that we couldn't move you to a more suitable room. I have asked for the heating in this bedroom to be investigated to see why this was the case. I am so sorry that didn't enjoy the meal you had in the restaurant and that the service was not up to scratch. I have given your feedback to the Head Chef and Food and Beverage Manager so that they can see which team members were on at this time so that this can be addressed with them. I hope that you enjoyed your visit to Inverness Kind regards, Aimee

"Fabulous Stay"

5
User 12/11/2019

We had an amazing stay, the hotel is truly beautiful. Our room has a fantastic view of the river Ness and Inverness castle. The room itself was gorgeous and so spacious. Enjoyed every minurte of staying in the room. .

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, LaylaSodha. It's fantastic to hear that you were so impressed with the hotel. I do hope that we can welcome you back soon. Kind regards, Aimee

"Good quality all round"

4
Piusbaines, Preston, United Kingdom 10/11/2019

We arrived at the hotel for a five day break with our friends and were greeted with afternoon tea and mulled wine.Throughout our stay the hotel staff were very helpful and the food at all meals breakfast dinner and evening meal were all good quality and served with care and quickly .I cannot critisise the meals or the rooms ,the only down to this stay was the packed lunches which were very basic and poor.Recommend this hotel good central location.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Piusbaines. I'm so pleased to hear that you and your friends enjoyed your stay with us. I'm sorry that you were a little disappointed by the packed lunches, I will give your comments to the Head Chef so that we can look into this. I hope that we can see you again soon. Kind regards, Aimee

"Palace in the city"

5
User 06/11/2019

Beautiful hotel, centrally located in the city, over looking the river Ness. Great staff, very warm, helpful and welcoming. Excellent leisure facilities. Great experience and superb value for money. Will definitely recommend to anyone looking to stay in Inverness.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Williamsonlyn. I'm delighted to hear that you enjoyed so many aspects of your stay. The team will be so happy to know that they made such a good impression. I hope that we can welcome you back on your next visit to Inverness. Kind regards, Aimee

"Fawlty Towers"

1
Dunwhinging, London 04/11/2019

Honestly cannot recommend this hotel which is used by several (too many) coach tour operators. The room was OK and clean but the food was awful - worse type of school dinners in hugely overcrowded dining room. Staff in denial about anything wrong, including a suspect croissant at breakfast (mouse dropping witnessed by embarrassed waitress). Also on check out staff denied fire alarm went off (twice) at 4.20am saying 'must have been the cottage next door' when all guests had been out of their rooms wondering what to do and no-one in reception. Best avoid this hotel if you can.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Dunwhinging, Thank you for your comments. After looking into this from when you were here, I have found extensive information from both of the managers on duty, as well as the waitress and kitchen production team. It was explained at the time that the croissant, which is handled personally by the breakfast chef prior to baking, was inspected and was found to have small areas of burnt butter which resembled what you thought was mouse droppings. After the finding, extensive investigation was done within the premises and the company that supply these goods and no dropping were found. We have extensive checks in place from external companies to make sure that something like this does not happen. With regards to the fire alarm this did indeed go off at approx. 4am and it was located in the cottage which is part of the premises. We were very lucky and there was no fire detected, however for the safety of all our guests we have to conduct checks. Even though this was a false alarm I am sure that you will agree that you cannot be too careful when looking after so many people. Kind regards, Aimee

"Mr Allan"

1
User 29/10/2019

VERY DISAPPOINTING. Had a overnight stay at this hotel with my girlfriend. When we arrived we were told we had been moved to another building next to the main hotel but the porter woukd help us with our bags, we'll he didn't, he showed us to our room but at not one point did he help me or my girlfriend with our bags. On arriving in our room we were greeted with 2 tiny double beds which took up most of the floor space, more like a family room I would of said. The bathroom was very small you could hardly turnaround in it.Also very dated not what you expect for the money. Then there was the noise early Sunday morning from rude American tourists and squeeky loud doors. All in all there are far nicer hotels available in Inverness,I would rate the weatherspoons one far superior, having spent £178 for our trip I am bitterly disappointed and won't return to this hotel on our next trip up.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, DAVEJEN030519. I can see that you were given a complimentary upgrade to a River View Double which does have 2 king size double beds. I'm very sorry to hear that you were left feeling disappointed with this bedroom. This is never our intention and will always try our hardest to find a room that is more suitable if possible. It's unfortunate that we couldn't do this for you during your stay. I will investigate which Porter took you to your room as help with baggage is a service that should be provided to all guests. I can only apologise that you did not enjoy your time with us and hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Best is best"

5
Mary T, Stirlingshire, United Kingdom 29/10/2019

Had a wonderful 2 nights stay at the Best Western Palace, wonderful view from our room excellent service. The breakfast and evening meals were excellent plenty to choose from, after dinner there is coffee and tea in the lounge really relaxing atmosphere.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Mary. I'm so pleased to hear that you enjoyed your stay with us and were impressed with the bar and restaurant. I hope that we can welcome you back again soon. Kind regards, Aimee

"Very friendly staff"

4
Cornishhaggis69, Aberdeenshire, United Kingdom 29/10/2019

Had a lovely stay here with my husband the other week. Arrived there after a long drive to be welcomed very warmly by Martin and Lauren I think there names were, who were very helpful in the leisure centre/vallet service where the facilities were lovely. Will definitely be back!

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your great review, Cornishhaggis69. I'm so pleased to hear that you enjoyed your stay and that Martin and Lauren made you feel so welcome. They'll be delighted to hear that they made such a good impression. We look forward to welcoming you back again in future. Kind regards, Aimee

"Wonderful comfortable hotel"

5
MrsBrightside23, Glasgow, United Kingdom 28/10/2019

Lovely decor, comfy beds and large room and TV. The pool looked lovely but I didn't have time to use it. The breakfast selection was vast and very tasty. If you get a room at the front, you get a nice view of the river.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your fantastic review, MrsBrightside23. It's great to hear that you enjoyed your stay and I hope that we can welcome you back again in future. Kind regards, Aimee

"Inverness room with a view"

4
A M, Aberdeen, United Kingdom 23/10/2019

Stayed here for a few nights with my husband during our 7 yr anniversary and we were offered a free upgrade to a riverside room. It was lovely if a bit on the small side, it was also in their annex building so no lift but if you don't have a heavy case then it's all good. Great location and relaxing. Would stay here again.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear A M, Thank you for taking the time to leave us a review. I'm happy to hear that you were pleased with your room & had one of our lovely river facing rooms. It's great to hear that you had a relaxing break away & we look forward to welcoming you back again in the future. Kindest regards, Grace

"Great breakfast buffet"

5
gsantosv, San Pedro Garza Garcia, Mexico 19/10/2019

A very complete breakfast buffet. Continental-American-Scottish. Went with my wife and enjoyed it a lot, also the croissants where fantastic, great coffee. Will return for sure. The only thing is that it goes just from 7am to 10am, so get there early :)

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear gsantosv, Thank you for taking the time to leave us a review. I'm happy to hear that you & your wife enjoyed the breakfast. I will pass your compliments to our Food & Beverage Manager & the Kitchen Team. I hope we can welcome you back again in the future. Kindest regards, Grace

"Friendly and accommodating staff and comfy beds"

5
Wendyeigenwijs, Dunfermline, United Kingdom 19/10/2019

Loved the location, the staff, the beds and the pool! would definitely stay here again! The only downside was the noise outside as we live very remote the city noise was a bit odd to us but that is by no means the hotel's fault!

Sara F, Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for the fantastic feedback Wendyeigenwijs We're really pleased you enjoyed your stay despite the noise at night. Although we're city centre it's usually pretty quite our side of the river so its a shame your night was disturbed. You'll have to come back and see us when the winter leisure club refurbishment is complete. The pool area is going to be transformed and is going to be even better. Thank you again for taking the time to review the hotel and we'll look forward to welcoming you again.

"Autumn Break"

4
890douglasp, Laurecekirk 18/10/2019

Nice hotel. Modern updated reception area good spacious classic double room with recently updated bathroom. Helpful staff lovely breakfast only slight problem is car parking but they do not seem to be the only hotel with this problem. Overall good hotel

Sara F, Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to review the hotel 890douglasp. We're glad you enjoyed your stay and hopefully my colleagues were able to help with parking during your visit. There are 20 spaces at the hotel with a further 20 spaces at the Cathedral car park, a few minutes walk away. The adjacent street also has free parking from 5pm until 10am everyday so there are a few good choices close-by. Hopefully on your next visit you'll find a free space first time. Thank you again for the feedback.

"Very good hotel"

5
Askoepp, Wilmington, North Carolina 18/10/2019

This is a very nice hotel. The staff were very friendly and efficient. Our room was very spacious and the beds very comfortable. The food was good, but the wait staff was a little brusque, at breakfast. I think they were overwhelmed by the amount of people. The bar area is very comfortable, with a nice view. I would stay again, so long as we had a room in the newer wing.

Sara F, Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you Askoepp for your very kind review. The hotel is very popular and at times can be very busy at breakfast as you have seen. Although busy, a smile and a pleasant greeting takes little time so something for us to work on. The main building is being remodelled this winter and should be ready around mid February so might be worth another try the next time you are visiting. Thank you again for your feedback and we'll look forward to welcoming you again soon.

"Great Inverness Hotel"

5
User 18/10/2019

My friend and I were traveling for leisure. Our room was clean and serviced immediately in the morning. The location of the hotel is perfect. We were going on a tour, and the pick up was right next door. In addition, the walk around the Ness River is fun and directly across the street. Our view of the castle and river was spectacular. I highly recommend upgrading your room to a river view. The staff was accommodating and polite. We had afternoon tea, room service, and breakfast. The food was well-prepared and a great value. I would definitely recommend staying here.

"The Good and the Bad"

1
Dhugalls, Crosby, United Kingdom 18/10/2019

Staying at this hotel as part of a rail tour of the Highlands. It's got some great features, some OK ones and some (one) totally crap ones. Bar is very good, friendly competent staff, good service and beer at reasonable prices (3.80 for a pint of bitter in an hotel is good.) Restaurant is good, staff friendly and helpful, service a bit slow, good range of choice in menu, good labelling for such things as vegan/vegetarian, gluten, dairy etc. Food is good. Wide choice at breakfast (help yourself). Rooms reasonably well equipped. Bed firm and comfortable. Lift access available. But the bathroom and toilet is terrible. Basically they have tried to fit too much into too little space. Bath/shower is OK, washbasin is OK, toilet is a joke! Too cramped, heated towel rail immediately adjacent to it so you risk 3rd degree burns when sitting on the toilet. Users are stuck between the bath and the wall with hardly any room to move. Personally, although a great place, I would never come back solely because of the problem outlined.

"Fantastic hotel"

5
User 16/10/2019

fabulous hotel on the river easy walking distance to train station fantastic pool jacuzzi and sauna/steam room all very clean (however i understand a refurb is happening in January ). restaurant in hotel is excellent we had dinner then afternoon tea which both were fantastic . Hotel room is great plenty of space comfy bed .walls are a little thin !

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Navigate06089046256, Thank you for taking the time to leave us such a great review. I'm delighted to hear that you managed to make use of our leisure facilities during your stay. This is the perfect chance to relax during your trip away. I'm happy to hear that you enjoyed the Afternoon Tea & the meal you had with us, I will pass your compliments to the Kitchen Team. I hope we can welcome you back again in the future. Kindest regards, Grace

"Great location"

3
fiby101, Glasgow 09/10/2019

This was a last minute booking and so room wise what we got was ok but less than perfect... mostly because anything last minute with a wheelchair in the equation is a bit hit and miss. On the subject of wheelchairs, the lift to the third floor is tiny, fortunately I can stand and my chair could be folded. Larger chairs just wouldn't be manageable - but there is a bigger lift for a different part of the building. So, room itself, on the third floor at the front was good, neat size but ok if you're on two feet. Relatively modern and new-ish with a great view of the castle. NB: I think this building is listed as its single glazed so being on the 3rd floor was maybe a blessing as the outside noise wasn't too bad with the window open. I wasn't overly taken with the bed which I think was memory foam, which personally I find too warm and doesn't do my back any favours. The bathroom was very neat - if you have mobility issues or a disability the bath might be awkward; the staff brought up a bathroom stool which helped. At breakfast on the first day the dining room was a bear garden; the hotel was full the night before and I think everyone went to breakfast that morning. Its a semi buffet set up where the staff get you a table, bring a hot drink and toast and everything else is a t fetch your own buffet. Quality variable ie the juice was awful, the tea was a bit tasteless, the coffee ok, the hot food ok and plentiful. The trick is to time it so the tour groups have all left which seems to be by about 8.30-ish. The staff make the difference, the breakfast room staff for working their socks off and the spa lady for chasing the non blue badge holders from the disabled parking spaces and everybody from housekeeping onwards being friendly. Its in a brilliant location right next to the riverside so worth going to and pretty good value for money.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to leave us a review, fiby101. I'm happy to hear that you were pleased with your room & had one of our rooms with a lovely river/castle view. Usually for wheelchair users, we try our best to allocate them a room near a lift with a walk in shower. If we aren't aware of the guest using a wheelchair before they arrive, this becomes more difficult due to us only having certain rooms with walk in showers & access to a larger lift. I'm sorry to hear that you didn't enjoy the drinks that were available at breakfast. I will pass this feedback to our Food & Beverage Manager who will have a look into this. It's great to hear that the staff made a super impression to you on your visit to Inverness. I hope we can welcome you back again in the future. Kindest regards, Grace

"Unhappy at the Best Western Palace Hotel"

3
christow71, Fairfield Glade, Tennessee 09/10/2019

My husband and I booked a River Room at the Palace Hotel for five nights. The cost was three hundred and eleven pounds sterling a night. We requested a ground floor room about nine months before we left that Overlooked the castle and river. They couldn't promise us that, but that we would get the equivalent. What we got was a third floor room, that you had to walk right up to the window to see the river, and that was blocked mostly by what looked liked the remains of an old balcony. You could see the castle, again from near the window. The paintwork and windows were shabby, and for the money we were really disappointed. I went to the reception and told them that I had requested a ground floor room, but was told that the room we got was what we were getting. Breakfast we had included in our tariff. What a laugh, we got down, and had to contend with three bus loads of people. This happened every day. If there wasn't at least two busloads, there was three. We found out on the last day that there was an additional room that they could have put us in but none of the staff had a clue about what to do. The food was okay, it was a buffet, some of it was cold, and some kind of warm. We could only eat at nine if we didn't want to contend with a noisy big roomful of people. There was always tons of luggage in the lovely lobby area from the bus people, and you had to navigate your way around it to get anywhere. My husband and I were really disappointed. Never again will we stay there.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear christow71, I'm sorry to hear that you were left unimpressed with your room. We do always try our best to find the guests another room if they are unhappy with their original room. Sometimes this is not possible due to the number of people staying at this specific time. I can only apologise that this was not possible at your time of stay. I apologise that the breakfast area made you feel uncomfortable due to it being so busy. We are looking into a solution to improve this. I hope you enjoyed the rest of your time in Inverness. Kindest regards, Grace

"Beautiful setting"

4
Alison L, Perth, United Kingdom 06/10/2019

Booked this for my mums birthday for the weekend. Sat on the river by the bridge across from the castle. Paid extra for a castle view. As I'd explained it was my mums birthday there were some nice extra touches awaiting us along with that view. Used the spa once, wee bit dated but pleasant enough. Unfortunate no spaces for treatments. Ate in the brasserie both nights ( 2nd night as everywhere else was booked) Standard menu and wee bit pricey, we'd been a little disappointed the first night but 2nd was better A lovely stay, but very pricey for what you get. Seems very popular with coach trips

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Alison, Thank you for taking the time to leave us a review. I'm happy to hear that you enjoyed your stay for your Mums birthday celebrations. It's great to hear you were happy with your room & had a lovely view of Inverness Castle. I will pass your feedback regarding the brasserie menu to our General Manager. I hope you Mum had a great birthday & I hope we can welcome you back again soon! Kindest regards, Grace

"Wish we could have stayed longer."

5
User 03/10/2019

Loved this hotel not one negative thing to say. Food was sublime. The staff were fantastic, the hotel was clean bedroom was very comfortable. The Breakfast was excellent. Would love to visit here again.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thanks for leaving such a great review, Kathgillon. I'm delighted to hear that you had a brilliant stay with us. I'm glad you enjoyed the food & happy to hear you were more than impressed with your room. I will pass your compliments to the Team & the Head Chef. I do hope we can welcome you back again soon. Kindest regards, Grace

"Charming and unique"

5
SlyFoxx, Houston, Texas 02/10/2019

The location of The Palace Hotel simply can't be beat because you're in arguably the most beautiful and walkable location in Inverness. In fact, we opted not to have a rental car until we needed to drive south, and it was a good decision. We spent two nights in a double room with a castle-and-river view, and sitting there at night, having cocktails and enjoying the view was really enjoyable. The bed was so comfortable to our jet-lagged selves, and the bathtub was heavenly after a long flight. Speaking of travel recovery, the hotel restaurant/coffee shop was excellent and tempted me into an embarrassing number of world-class cappuccinos during our stay. We couldn't seem to hit tea time, but we saw others having it and it looked really scrumptious. A great start to our first -- but hopefully not last -- trip to Scotland.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to leave us a review, Slyfoxx. I'm happy to hear that you had a brilliant stay. I'm glad you liked your room and was able to enjoy the gorgeous view from your bedroom. I'm delighted that you had a great nights sleep & that the bed was comfortable. I will let our Bar Team know that you loved our cappuccinos! I hope we can welcome you back to our Hotel again soon. Kindest regards, Grace

"So many issues...."

2
HappyHealthCoach, Melbourne Beach, Florida 30/09/2019

We were assigned a room in the newer building behind the original old "Palace". The pool and spa area was nice and was the reason I booked this hotel. Nothing else about this hotel warrants any compliments. You cannot control the heat or air in your room and the first night we felt like we were in the sauna. We opened the windows the following nights and suffered the noise to stay cool. The lift in the back building only holds about 4 people and every night there was a big bus full of one night stand people. There would be a line of 20 or more people waiting to use the lift! We just ended up taking the stairs to the 4th floor all the time. The amenities inn the room are not Elemis even though the "spa" uses Elemis for their facials etc . I was disappointed to see that their room products were trying to look like Elemis but were not! The only request I had when I booked this room was I need a bathtub. Guess what??? I went to use the bathtub and the drain plug wouldn't hold water. When I called the front desk to complain, I was told that my problem would be put in the "que". UM, Thanks??... So I asked Hazel, "does anyone ever read the requests?" I need to soak in sea salts for medical reasons, I stay at "spa hotels" for that very reason. Does anyone even read the special request? How can it be that no one bothered to see if I was put in a room with a functioning bathtub? SO, Hazel hung up on me rather than answer that question. She wouldn't come to the phone when I called back and was told she was busy. I said that I would wait but she left me on hold. Let's just say that her customer service failed. She gets an F.

Sara F, Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Happy Health Coach Thank you for taking the time to review the hotel We are very sorry that you appear not to have enjoyed your stay which was disappointing especially as you had extended to a third night. I have checked all the notes from before your arrival and you had requested a bath tub which was then delivered. There is no mention of bath salts etc being requested? Our partners, Sleeping beauty, who look after guests in the spa, use the Elemis range and the hotel uses another brand complying with the standards that being a member of Best Western requires. My colleague was attending to other guests when you called Hazel in reception and he was up successfully fixing the bath plug issue straight afterwards. Hazel was really keen to speak with you after your late departure but you left the hotel in such a hurry so an opportunity missed. I suspect there was some misunderstanding with communication whilst you were here as for some reason you asked Hazel to call the bedroom which she did but your husband bizarrely then put the phone down on her. Hazel is a fantastically friendly mature member of the team with vast experience who always does her best to look after the hotel guests and visitors. There are thermostatic controllers on the radiators in each room so the heating can be adjusted and we also supply fans. If guests want to cool there rooms we have mobile air conditioning units which we would have delivered to you had we known. It seems you were a bit unfortunate to be heading back to your room at the same time as a group of guests arrived back from a day trip. Over your three day stay you must have been very unlucky to have a queue at the lift each time. I don't know what you mean by, "one night stand people"? Thank you again for taking the time to send your review.

"Great location, large room"

4
Ron W, Los Angeles, California 28/09/2019

Great location right on the river. We stayed at an annex to the main building, a bit strange to walk to breakfast from another building....the room was very large, but the bathroom was very tight....the furnishings was on the cheap side, but comfortable enough for one night. The hotel offers an indoor pool. The breakfast was ok, kind of standard. It's a good hotel with friendly staff across from the castle.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to leave us a review Ron. I will pass your feedback to our General Manager who will review this. I'm happy to hear the staff made a good impression to you, I will pass on your compliments. I do hope we can welcome you back again in the future. Kindest regards, Grace

"Picturesque and beyond charming"

5
DFCson, Toronto, Canada 27/09/2019

From the front lobby, to the cafe, to the spa, to the dining room, everything here is very comfortable and welcoming. It blends a nice mix of the old and new, classic highland charm and lots of modern amenity. We upgraded to have a room that overlooked the river and castle out front, and it did not disappoint. The room was spacious, bed comfortable and view incredible. Will definitely be staying here on our next sojourn to the highlands.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear DFCson, Thank you for taking the time to leave us such a great review. I'm delighted to hear that you liked the decor of the hotel & you had a lovely view of the castle from your room. I'm glad that you found the beds comfortable. We can't wait to see you again on your next trip to Scotland! Kindest regards, Grace

"Busy evening"

4
DavidWhalleyBurghead, Burghead, United Kingdom 13/09/2019

My family had just moved back to Scotland we had our evening meal here. It was very busy but took 25 minutes to get our drinks. We had two young children with us but the meal was good I had pitza and the others a chicken feta salad. Great idea was the fresh veg for the girls at a fair price. In all a good meal

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to leave us a review, DavidWhalleyBurghead. I'm happy to hear that you all enjoyed the meal. It's great to hear that the children liked the food too! I can only apologise that you had to wait a length of time for your drinks. I will pass this on to our Food & Beverage Manager & our Bar Staff. I hope we can welcome you back again soon. Kindest regards, Grace

"Excellent location on the Ness River with an Awesome view of Inverness Castle."

4
User 11/09/2019

Excellent location on the Ness River with an awesome view of Inverness Castle. Super friendly and helpful front desk staff. Nice resturant and bar with super servers. Modernized interior with free parking. They made a special breakfast to go when we had a very early flight on our last day.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you very much for such a great review, Trip4444. I'm so happy to hear you liked your room so much & had a lovely view of the castle. I'm glad the front desk made such a good impression. It's good to hear you managed to have a nice breakfast before you set off on the rest of your journey. Hopefully we can welcome you back again soon. Kindest regards, Grace

"Very poor service, poor breakfast and overpriced"

2
User 05/09/2019

Two persons in the staff stood out as very helpful and kind, but the rest was not impressive at all and we seemed more like a burden to the staff then a guest. No smiles, below average service, Breakfast was also poor and the staff was not keen to bring in more food. The coffee served was not at all good and the coffee machine was broken. During breakfast we also rushed around and when asking if there was more food we were brushed off. The room had a low standard compared to the price. The Hotel has a ok location but I would not recommend staying here. Overpriced and quite poor service.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Olasorheim, I am so sorry to hear that you were disappointed with your stay & that the team made you feel like a burden, this is never our intention. I will give this feedback to Management who will investigate this. I'm also sorry that the coffee machine was out of order when you stayed here, we are looking to get this fixed as soon as possible. I'm disappointed to hear you were unhappy in your bedroom, we always try our hardest to provide rooms that guests are pleased with. It's unfortunate we couldn't find you another room at the time of your stay. I hope you enjoyed the rest of your time in Inverness. Kindest regards, Grace

"Great place to stay"

4
bettymat2018, Edinburgh, United Kingdom 05/09/2019

A lovely Hotel in a wonderful location, don't miss the Ness River Walk out the front door. It's surrounded by nice restaurants and there's a huge tartan shop. Very nice full breakfast and comfy bar, lounge, coffee/tea shop. Front desk is helpful and friendly. Rooms are clean and convenient with comfortable chairs and beds. They have a nice pool. I would have given 5 stars but the WiFi didn't work in our room and then the tv was sketchy the last day. They acknowledged a recent problem being addressed. Easy walk from the train station and lots of shopping very close.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Bettymat2018. I'm so pleased to hear that you enjoyed so many aspects of your stay and were able to make use of the swimming pool! I'm sorry that the WiFi wasn't working in your bedroom during your stay, I can only apologise for the inconvenience that this caused. I do hope that we can welcome you back again in future. Kind regards, Aimee

"LIKE A CASTLE ON THE RIVER NESS"

5
stevedrust, los angeles 05/09/2019

Perfect location in Inverness. Across the street from the River Ness...jumping point to visit Loch Ness. Walking distance to town (CBD) and the train station. Indoor pool is fabulous and warm. Good food for breakfast and dinner. Nice Lounge/Bar, too.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for your review stevedrust. I'm so happy you enjoyed your stay. It's good to hear that you made use of our pool facilities & were impressed with breakfast. Hope we can welcome you back again in the future. Kindest regards, Grace

"Great location"

4
Michou21, Toronto, ON 04/09/2019

We were a group of 6 friends traveling together throughout Scotland and decided on this hotel for Inverness since the location looked perfect - and it was! The rooms were comfortable, although we were hoping for a minibar and didn't realize there wasn't one. Other than that, we were happy here and it was a great base from which to walk around and explore the town.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Michou21. It's great to hear that you and your friends enjoyed your stay! I do hope that we can welcome you back again in future. Kind regards, Aimee

"Cancelled flight"

5
133marge, Biggleswade, United Kingdom 03/09/2019

I was booked into this hotel when easyjet cancelled my flight. We arrived after midnight very tired after waiting 8hrs at the airport, three hours queuing for new flights and accommodation (two separate queues) and having had nothing to eat since about 2pm (just a muffin) The chap on reception welcomed us, sorted our rooms, and made me a fabulous sandwich and drink. The room was luxurious and huge, and I slept like a baby in the huge pristine bed. The breakfast was lovely, could have been a bit hotter to be honest, but the guy who showed us our table was a little stern to say the least. Maybe he was just having a bad day, having said that, there were lots of staff on duty. I would stay again.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to review us 133marge. I'm delighted to hear you enjoyed the food we offered after a long day travelling & I will be sure to pass on your compliments to the night porters. Sorry to hear about the stern welcoming you received at breakfast, I will pass this to our Food & Beverage Manager. Hopefully we can welcome you back again soon. Kindest regards, Grace

"Wonderful location"

3
Rose B, Stayner, Canada 30/08/2019

Stayed here as part of a group tour and was well treated and well fed. The hotel's location makes it ideal for exploring the town's attractions, from the “castle” to the cathedral. Make sure to walk the waterfront!

"Afternoon Tea"

4
InvernessLily, Inverness 27/08/2019

Girls afternoon tea . The hotel is a lovely setting overlooking the water. Inside of hotel furnished stylishly. Staff friendly .We were shown to our seat asked if we wanted tea or coffee. Unlike other places we have had afternoon tea there was no choice of types of tea or coffee. The tea/coffee arrived quickly followed by the selection of sandwiches. The was a lovely variety of sandwiches and cakes, you would not leave hungry that for sure . Everything looked gorgeous and tasted yummy with the exception of one item. We had three issues which we felt needed attention. 1 - We felt we were served and then just left to get on with it . 2- The tea and coffee were not really hot and that said they were both cold very quickly . 3-,The cream to go with the scones etc looked lovely but had a onion or spring onion taste to it maybe it had been stored to near that type of produce. Had we been checked on during our time there the tea/coffee temperature issue could have been sorted and any other issues. We think checking on your guests is vital .

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your review of your Afternoon Tea, InvernessLily. I'm pleased that you were impressed with the range of cakes and sandwiches available, although I'm very sorry to hear about the cream and lack of attention that you were shown by the team. I have given your feedback to the Head Chef and to the Food and Beverage Manager for this to be looked into and improved upon. I do hope that we can welcome you back again in future. Kind regards, Aimee

"Great location"

4
User 27/08/2019

We stayed here on the first night of our honeymoon (unfortunately we didn't get any perks) and were pretty happy! It was a great location and our room was very nice. It was hot and there was sadly no air conditioning, but we made do.

"Best hotel!!"

5
User 21/08/2019

This hotel is by far the best! We stay here every time we come up to Inverness. You couldn't find more helpful and lovely staff that go out their way to help and make your stay the best!! Wouldn't go anywhere else❤️

"Great location"

4
User 14/08/2019

Location was perfect, on the edge of town overlooking the river, that is if yoiu were lucky enough to get a river view room. We didn't. Room was OK for size and breakfast great.Dining room meal was very average and lacked taste.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to review your stay Bruce7460. I'm pleased to hear that you were so impressed with the location, we're so lucky to be in such a fantastic area. I'm sorry that you were disappointed with your meal, I will give your feedback to the Head Chef to be looked into. I do hope that we can look after you again soon. Kind regards, Aimee

"Great location"

4
Kitwe73, Dalton-in-Furness, United Kingdom 14/08/2019

We enjoyed a night's stay in this great hotel in a super location on the river. Staff are friendly and helpful and the breakfast was great. We also enjoyed using the pool. The only down side was the view of flats at the back from our comfortable family room. I'm sure the river view rooms would make our review a 5. Ask for one when booking.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Kitwe73. It's great to hear that you enjoyed so many aspects of your stay. Everyone will be delighted to see your compliments. I do hope that we can welcome you back again soon. Kind regards, Aimee

"It is rated as 3 star but not in my book!"

2
susanlynne18, Toronto, Canada 12/08/2019

The common space is nicely renovated but the rooms are old and the windows rotted. I had an upgraded room and it was tired and not what we were told. The hotel bills itself as 4 star but the plaque on the door is 3 star . The food was fine and the service....they did their best they were very young at the desk

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Susanlynne18. I'm glad that you enjoyed your food, I will give your compliments to the team. I'm sorry to hear about the window in your bedroom, we always prefer that you bring to our attention at time so we can do our best to resolve this for you. It will be really helpful if you could message with your room number and we'll investigate and treat with high priority. I hope that you enjoyed your time in Inverness. Kind regards, Aimee

"Nice hotel but very rude staff member"

2
mhairihunter999, Inverness, United Kingdom 10/08/2019

My mother, sister and I came here for an afternoon tea on Thursday as a treat before i go back to uni. Initially we were sat down and the venue is beautiful. We ordered our food but my coffee was cold. I politely asked for either a replacement hot one or some hot water, and proceeded to get lectured and shouted at by the female member of staff who seemed to find my request ridiculous. Unfortunately this really ruined the atmosphere of our coffee as it made us all feel rather uncomfortable and disappointed as the place is not cheap.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Mhairi. I'm so sorry to hear of your experience on Thursday, we never want to hear of anyone being made to feel this way. We'd really appreciate if you could get in touch with our General Manager, Mark Scobbie directly so that we can investigate this further. Kindest regards, Aimee

"3 star hotel in 5 star location"

3
Amelia C, London, United Kingdom 08/08/2019

Agree with one of the other reviews that this is more of a 3 star hotel. The location is great right in the centre opposite the castle. The family room was expensive and quite cramped. Breakfast was a bit of a let down. Firstly we had to sit in the bar area as at some point the tour guests would be eating in the main breakfast area. This meant we had to carry hot food across reception to get to our seats. To be fair the team did make space for us in the main area when my husband made known he was unhappy but we elected not to move. The cooked breakfast was quite bland anyway. The welcoming cuddly toy left in the room was loved by the kids. There is a car park but you have to be lucky to get a space. All the hotel staff were pleasant.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Amelia C. It's great that the kids were pleased with the toy - we think they're so cute! As a 3 star Visit Scotland rated hotel, I'm glad to hear that we lived up to expectation. Although I'm sorry that you were a little disappointed with the cooked breakfast. Unfortunately parking is limited in Inverness, we do try our best to optimise spaces between the onsite and overflow car parks to ensure as many guests as possible can get parked. The team will be delighted to hear that they made a good impression. I do hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Comfortable river-front hotel with valet parking"

4
solfab, Paris, France 01/08/2019

This was a last-minute booking at a time when there was little available in Inverness. It was expensive, but we picked it because of the free parking mentioned on the website. When we arrived at around 6pm, all of the parking spaces had gone and you'd have to know the city to find any free spots in the surrounding streets. The hotel has an overflow car park and you can drive there yourself for GBP5 or the staff will park it for you for 6GBP. The pool/spa area was a welcome addition, and the staff there were super friendly and helpful. We had a fabulous room (room 11) which was enormous with not one, but two, chandeliers, and a superb view of the river and castle. Breakfast was ok, but having purchased it, we were surprised that you had to pay extra for things like omelettes or salmon. Check in and check out were very efficient, and all in all we enjoyed our stay.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your great review, Solfab. I'm pleased to hear that you enjoyed your last minute visit to Inverness and were impressed with your bedroom. I hope that we see you again on your next trip to Inverness. Kind regards, Aimee

"Transfer from other hotel"

5
User 01/08/2019

Having made a booking with another hotel who then overbooked, we were moved to this hotel. I was not happy as the original hotel was in the countryside and this hotel was in the city centre. Whilst it is not where we wanted to spend the night, the staff were very friendly and helpful, the room and ensuite clean and comfortable and the food was good. We had a room overlooking the river and Inverness castle. Its not the view we wanted but if we wanted to stay in Inverness again, we would book a room here and would recommend for anyone wanting a central Inverness hotel.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, Deepeacock. It's great to hear that you enjoyed your time with us, despite the unfortunate circumstances. I do hope that we can welcome you back again in future. Kind regards, Aimee

"The good, the bad, the ugly..."

2
User 28/07/2019

I'm tired of reading reviews where people don't give an accurate review of a place. So here's a no nonsense one: The good: Location - right on the river facing the Inverness castle, close to cathedral and town centre. Great pool area and jacuzzi. Nice dining area/sitting at the front. Beds in the rooms are posh looking and the shower itself was good. Service (staff) is efficient and quick. The bad: Unless you're situated in the front/original building, your rooms can be a huge disappointment. Views from our room literally stared at the back of houses and windows. We couldn't even draw back the curtains. - No parking spaces are available by the end of the day, so if you have a car, you end up paying for the valet parking every day. - No fridge or safe in the room - Breakfast was average; Scrambled eggs literally swam in liquid that turned my stomach every morning! - Loud sea gulls screaming early morning outside our room The ugly: NO air-conditioning in the middle of July with temperatures close to 30! Completely airless rooms; windows couldn't even open beyond a slit. We literally stayed awake for 3 nights in a row because the rooms were SO hot and stuffy. - Extremely slow internet/wifi that kept breaking every 5 mins To sum up: It's a 3 star hotel that is probably good for a 3 star but that's about it. The pool area is the only redeeming factor. Overall, we really had a very uncomfortable stay here, esp because of the hot and stuffy rooms and we plan never to book it again.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your in-depth review, Ayesha. I'm so pleased to hear that you were able to make use of the leisure facilities during your stay and that you were impressed with our location. We're so lucky to be in such a beautiful area. I'm sorry that you weren't able to upgrade to a river view room, unfortunately at this time of year these room types are limited. Where possible Reception will always try to move bedrooms in the event that you're unhappy. I'm also sorry that your sleep was disturbed by the heatwave that we experienced recently, unfortunately we do not have air con. However we do offer desk fans to try and help circulate the air. Unfortunately parking is limited in Inverness and we do try our best to optimise parking spaces between the onsite car park and the over flow car park. I hope that you enjoyed your time in Inverness. Kind regards, Aimee

"Scottish coffee and scones"

4
Mireille F, London, United Kingdom 27/07/2019

Beautiful lounge with view on Inverness Castle and the river Ness. Great friendly service and delicious Scottish coffee ! I don't know about the rest of the food and drinks but scones were nice. Overall a lovely experience

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Mireille. It's great to hear that you enjoyed your coffee and scones in the lounge. The team will be delighted to hear your compliments. I do hope that we can welcome you back in future. Kind regards, Aimee

"Avoid"

1
tayl0r78, Aberdeen, United Kingdom 22/07/2019

For the price is ridiculous i payed for classic room it was about 20m square included en suit shower and toilet would have been better at a premier inn or travel lodge for half the price plus the fact we got told we would get complimentary drink still waiting on it porter said he would ask the manager still waiting on an answer paid £284 for 1 night no breakfast included if i wanted breakfast it was £15 per person extra i dont mind paying price for room but to be honest not worth it

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Tayl0r78. I'm sorry that you were left feeling so disappointed by your bedroom. I'm also very sorry about the confusion regarding your welcome drink, we are currently looking into why you didn't receive it and will use this in future training so that it doesn't happen again. I hope that you enjoyed your time in Inverness. Kind regards, Aimee

"Excellent hotel"

5
Susan S, Turriff, United Kingdom 19/07/2019

We were given a family room overlooking the River Ness, it was a nice big room with the comfiest of beds. Check in/out was done quickly. Big foyer which was great as it accommodated a few coach parties without any problems. Breakfast had everything you needed. Lovely tasty sausages & bacon. We had supper in the Brasserier which was lovely. Pool wasn't very busy which was fine as we were travelling with a grandchild. All staff were polite and effectient. We were lucky to get a car park space, but I think the seagulls were using it for target practice, but staff were quick to come and wash it off before we could leave. The only small complaint (but not the hotels fault) was the internet. But with a few coach parties and ordinary guests, the connection wasn't able to cope.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, Susan. It's great to hear that you enjoyed so many aspects of your stay. I'm sorry that you were suffering from connection issues with the WiFi, we are trying hard to combat this and will hopefully have a resolution soon. I do hope that we can welcome you back again soon. Kind regards, Aimee

"Expensive but lovely room"

4
User 18/07/2019

We had a stunning view of the river and castle. Can't beat the location of this hotel! Our beds were comfortable and the small bathroom was clean and well-stocked with a towel warmer. Although we had terrible Internet in our room, the common areas were comfortable and had good WiFi. The bar had a good selection of food and drinks and the servers in the bar area were attentive.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Deborah. It's great to hear that you enjoyed your stay and were impressed with the location. We're so lucky to be in such a fantastic area. I do hope that we can welcome you back again in future. Kind regards, Aimee

"Good public areas but otherwise dissapointing"

2
OldTopcat, Hayling Island, United Kingdom 07/07/2019

Despite having well-appointed public areas and a good size pool and spa facility we did not enjoy our stay as the room we were originally allocated looked out on what we believe to be the roof of the pool restricting both light and air flow. We were lucky that there was another room without the roof view available and we moved. Another couple we spoke to could not be moved. The rooms were very hot. The shower did not have a removable head so could not shower thoroughly but otherwise the room facilities were very good. The bar is very nice as is the lobby area. The dining was generally overcrowded at breakfast and dinner and we felt rushed during the evening meal which was adequate but not at all relaxing. This hotel was not to our taste.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you very much for taking the time to write your review, OldTopCat. I'm very sorry that you were disappointed with your bedroom, I'm glad that the team were able to find you one that was more suitable to your needs. We do provide desk fans from the reception area, I'm sorry that you were not made aware of this. It's great to hear that you were impressed with the facilities and were able to make use of the spa area. We are currently planning a large refurb for the restaurant where we're looking at various options to improve the flow and make the breakfast experience feel less crowded. I hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"VERY GOOD HOTEL"

4
sunlock48, Kenilworth, United Kingdom 01/07/2019

My wife and I stayed for 4 nights in June. We were allocated a room on the 4th floor in the rear building. The room was recently renovated and so was very modern and clean. Although the bath and basin gave very hot water the shower was only lukewarm but not cold. We were fortunate to find a car parking space at the hotel - otherwise it is £6 per day offsite. The hotel reception and bar area again look recently renovated and are both bright, modern and comfortable. All the staff were polite and pleasant. I did use the swimming pool which is a good size and has a Gym and sauna etc. We were on a Great Rail package and all ate together. Dinner was good but the breakfast was only average. Problem with congestion around the cereal are when many guests arrive at the same time. The location is good, close to the river and the town centre as well as the Railway station. Would I stay there again YES.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you very much for your great review, Sunlock48. I'm so pleased to hear that you enjoyed your time with us and were able to make use of the spa facilities. I hope that you enjoyed the rest of your tour and that we can welcome you back again in future. Kind regards, Aimee

"Great in every aspect"

5
RafaelGoes, Rio de Janeiro, RJ 28/06/2019

Absolutely great. The room, the location, the staff, the facilities, especially the delicious breakfast! My wife and I had booked a double room and, as we arrived, we were put in a 2-single bed room. We called the reception and they moved us to a double-bed room without arguing, and it was past midnight! We also had to leave earlier than the breakfast to catch a train, and the receptionist set us a breakfast to go.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, RafaelGoes. It's great to hear that you enjoyed so many aspects of your stay. I'm glad that the reception team were able to put you into the correct room type, I'm sorry for the inconvenience that this caused. I do hope that we can welcome you back again soon. Kind regards, Aimee

"Excellent stay, breakfast needs improving, as does plumbing"

4
User 28/06/2019

I initially posted a review that was negative because of my frustration with the WiFi system. By the end of my 9-day stay, either the WiFi router had been upgraded or I had found a strategy that guaranteed a connection each time I tried. Namely, I "forgot" the connection before putting my laptop to sleep. (On a Windows PC, click the WiFi icon, right-click on the properties link for the BWPalace connection, and select "forget".) I understand that their router automatically drops a connection after a period of non-use, and it apparently will not restore the connection afterwards. We had a wonderful room with a great view across the Ness of the Inverness Castle. If we came back to the hotel in the mid-afternoon, we were able to find a space in the hotel's car park. The hotel's location at the end of the Ness Bridge could not be more convenient to shopping and a nearby Tesco. The only slight negatives that keep me from giving the hotel a 5-star rating are (1) crowding at breakfast -- this is a very popular hotel with tour groups, and the flow within the restaurant doesn't conduce to serving a large group all at once -- and (2) slow drains in my room.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your most recent review, Walter. I'm so glad that we were able to help with the WiFi connection issue. We're so lucky to be in such a wonderful location, it's great that you were able to enjoy all of the local shops and restaurants. I'm sorry that you found breakfast a little crowded, we do have plans to refurbish the restaurant and improve the flow of breakfast in the near future. I hope that we can welcome you back to see these improvements in future. Kind regards, Aimee

"Very nice overnight stay"

4
DunEdinAG, Aberfeldy, United Kingdom 27/06/2019

We stay over in Inverness several times a year when we visit family and decided to try the Palace Hotel for the first time this week. We paid around £260 for one of their larger river view deluxe rooms (which are really nice although the bathroom was contrasting small) so our expectations were relatively high but nonetheless we were very pleasantly surprised and would readily return. On first impression, the public spaces were very nicely designed and furnished and significantly better than your average Best Western. Everywhere was fresh, modern and spacious. Our room (007) overlooked the river and (behind a tree) parts of the castle. It had plenty of room including a seating area by the window. As I mentioned, the bathroom was small, but well enough equipped with a powerful shower. The TV in the room wasn't the slickest we've seen recently but fine for the main channels. We ate out but did enjoy evening drinks in the brasserie later and had a good cooked breakfast the following morning. Throughout, everybody was really friendly and helpful and made you very welcome.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, DunEdinAG! It's great to hear that you enjoyed your time with us on your visit this year. As the building is Victorian all of the bathrooms were added much later on so they are all different sizes and shapes, as are the bedrooms. I'm glad that the team were able to make such a good impression. I hope that we can welcome you back again soon. Kind regards, Aimee

"Great room, aloof staff, substandard WiFi, stopped drain"

3
User 24/06/2019

We had a wonderful room with a fantastic view. Just what we expected. However... I felt that the staff was unusually aloof for a holiday destination. The WiFi worked only sporadically in my room, and then only in one place on the desk. I needed to go downstairs to a public room in order to get any work done. I called about this once, and it worked fine for a few hours afterward. I left a note in the bathroom sink asking to have it unclogged. It wasn't. It's basic responsibility of housekeeping in my view to make sure that everything in the room functions the way it's supposed to, so I shouldn't have had to leave a note in the first place. But failing to act on a polite note ("please unclog this drain") is inexcusable

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Walter. I'm pleased to hear that you were impressed with the view, we're so lucky to be in such a fantastic location. I'm sorry to hear that your sink wasn't unblocked, even after you took the time to write a note for the housekeeping team. I will ask for this to be looked into further. I'm sorry that you experienced connectivity issues with the WiFi, I'm glad that the team were able to help with this. I do hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Great location along the River Ness, on the edge of downtown"

4
williamwM1021VR, North Carolina 24/06/2019

This is a very comfortable hotel with nice amenities (pool, fitness), a bar area and nice restaurant. It sits across the River with a nice view of Inverness Castle and downtown. If you are lucky, you will be able to conveniently park in space beside the hotel, or valet parking is available. Once at the hotel, it is convenient for walking around downtown. The rooms are nice size and comfortable and clean. We thought the service was good too. Very pleasant stay.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your review, William! I'm very pleased to hear that you enjoyed your stay and were able to make use of the leisure club facilities. We're very lucky to be in such a wonderful location. I do hope that we cna welcome you back again in future. Kind regards, Aimee

"3* hotel with 4* ambitions"

3
mandypat2015, Nottinghamshire, United Kingdom 20/06/2019

We stayed with a tour group. We were on the second floor with further floors above us. The floorboards creaked loudly every step the guests took above us. It appeared especially noisy at 3.00am and 6.00am when they got up. Breakfast was a shambles, trying to get a pot of coffee or crockery for cereals. I felt sorry for the staff who were trying their best. Dining rooms should work like well oiled machines, especially if they are use to large numbers of guests. Finally, guests were from many parts of the world so happily paid £7.50 for a small glass of wine. This price would be normal in London or a 4/5* in large cities, I thought Inverness did not fall in this category and therefore overpriced.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Mandypat2015. I'm sorry to hear that you were a little disappointed with your stay during your tour. We're currently planning a large refurbishment of the restaurant to improve the flow of breakfast for the larger numbers. I hope that you enjoyed the rest of your tour. Kind regards, Aimee

"Road trip Scotland - starting on a great note."

5
Charlotte V, Brussels, Belgium 19/06/2019

Everything was perfect. The staff at the hotel is absolutely lovely and efficient. We arrived quite early in the morning, so the room was not ready - but when we came back in the afternoon, our luggage were in the room. We had the Castle view room. Which was AMAZING. Bedding is very comfortable, our room was spacious and arranged with taste. Same comment for the breakfast staff : very smiley; no way you can have a bad day when it started with such friendly people. I have to say the entire staff is extremely nice and efficient. We were both very impress with the staff ( bar, reception, breakfast, cleaning lady...) and we both travel a lot. Of course the hotel is beautiful and ideally located in the heart of Inverses with a splendid view on the river. There is a bar area separated from the main restaurant. Perfect for posh hand-do. There is a small Spa too - the swimming pool is kite large and the staff is very accommodating. It is very clean and cosy. I loved it and will go back without hesitation.

AimeeABW, Aimee Adamson at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your amazing review, Charlotte. It so lovely to hear that you enjoyed so many aspects of your stay and that the team made such a good impression. Everyone will be so happy to hear your compliments. We look forward to seeing you again in future. Kind regards, Aimee

"Inverness Weekend"

5
971finja, Glenrothes 17/06/2019

A group os went to Inverness. The Palace Hotel managed to accommodate us all. Very central location but quiet, allowing a good nights sleep. Easy walking distance of town centre, theatre, and all the attractions.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, 971finaj! It's lovely to hear that you enjoyed your stay, we're very lucky to be in such a wonderful location. I do hope that we can welcome you back again soon. Kind regards, Aimee

"Highland Steam Train Tour"

5
Colette W, London, United Kingdom 13/06/2019

We stayed at the Palace as part of a tour group and were very pleased with our rooms and service throughout our 4 night stay. The rooms were very spacious with extra large beds that were so comfortable. Tea/coffee and biscuits were supplied as well as small bottles of toiletries and a large flat screen TV. The reception staff were friendly and helpful and whenever I requested anything such as an ice bucket, it was delivered within minutes. They also were happy to advise on excursions and bus timetables etc The room was extremely hot without heating on, so a fan was provided for us immediately we asked for it. The set menu provided in the restaurant was mostly fine but you could eat off the a la carte menu equivalent to the price of the 3 course menu ( £24.95) if you preferred by arrangement with the restaurant manager. The bar staff were also good especially Gabriel bringing lovely G&T's after a day out on excursion. Overall, very happy with the hotel and would highly recommend.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Colette. It's lovely to hear your compliments. Gabriel will be thrilled to hear that he made such a good impression. I hope that you enjoyed the rest our your tour. Kind regards, Aimee

"Disappointing"

3
betsy1224, Boston 10/06/2019

This hotel is attractive on the outside and conveniently located on the river in Inverness. I booked this hotel, in part because it supposedly offered a "super king bed," which is important as my husband is over 6'3". Instead our bed consisted of 2 regular sized twins put together, and in speaking with the front desk clerk and hotel manager, they said that was a king bed according to UK standards. (I suggested they clarify this for American travelers.) The hotel advertises "free WiFi," but it never worked in our room. Our room was quite warm, and there was no way to adjust the temperature. When I mentioned this to the manager, he said we should have had a fan in our room, but there wasn't one. As this hotel caters to large bus tours, only a breakfast buffet is available. The breakfast foods were mediocre, and coffee came from a self-service machine. The only bright side was Marlene, the delightful restaurant greeter. At 255 pounds ($330) per night, this hotel was definitely a disappointment.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Betsy1224. I'm sorry that you were left feeling disappointed with your stay and that you weren't made aware of the difference in 'King Size' between the UK and USA. All rooms have fans in the bedroom, I'm sorry that this wasn't the case. I will ask for this to be investigated. It's great to hear that Marlene made such a good impression, she'll be delighted to hear your compliments. I do hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Two reviews as we stayed twice !"

4
JackiDavies, Doncaster, United Kingdom 10/06/2019

We stayed twice at this hotel in the space of a week. The first time we arrived and there was a space for our car which was great. We were given a room in the house next door and it was like a broom cupboard ! We had barely space to get around the bed especially with luggage! The bathroom was small too. We had dinner included and the portions were small and uninspiring. The hotel was heaving so we retired early. Breakfast next morning was fine. Before I left I told reception I would be returning in a few days and could we have a bigger room. The receptionist told me in order to reserve a certain room I would have to pay £50 extra. This I refused to do. On our arrival days later we checked in and were very happy to find our room was 4 times the size of the last one! I used the leisure centre and that was great as it was quiet. The evening meal was better too so all in all we were satisfied with our stay. Tip - make sure you ask for a decent sized room!

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, JackiDavis. It's great to hear that you enjoyed your stay, though I'm sorry that you found your first bedroom too small. We do offer several different room types for varying prices, I'm glad that the team were able to find you a more suitable room for your second stay. I pleased that you were able to make use of the Spa Facilities. I do hope that we can welcome you back again in future. Kind regards, Aimee.

"Not so great"

3
ciciwisconsin, Shorewood, Wisconsin 02/06/2019

Hotel class I feel is questionable. A 300£ room has amenities that are creature comforts. Sharing an oz bottle of shampoo/conditioner and soap is not very pleasing. When you are travelling these are things that really do matter. The dinner ended up being free because it was horrible and the staff agreed!! The breakfast was unhealthy to say the least. The reason for the 3 is the location is perfect and the beds were very comfortable. So if you don't buy the breakfast and bring your own amenities it's a good place!

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Ciciwisconsin. I'm sorry that you were disappointed with your stay and the breakfast selection. We do also offer items such boiled/poached eggs, cereals, fresh fruit, yogurt etc which are healthier than the Full Scottish option. I'm glad that you were pleased with the beds and the location. We're so lucky to be in such a wonderful place. I hope that you enjoyed your time in Inverness. Kind regards, Aimee

"Wonderful Hotel in Inverness"

5
User 30/05/2019

Great place to stay in Inverness. Helpful staff and terrific location right on the River Ness. Breakfast was good also. Great place to stay. Extremely comfortable beds. This foolish review will not run because it isn't long enough. So I'm writing a few additional words. Hope this helps.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for your great review, Don - it made us chuckle! I'm very glad that you enjoyed your stay, so much so that you were willing to write those few extra words for us. I do hope that we can welcome you back on your next visit to Inverness. Kind regards, Aimee

"Great Hotel with fantastic view"

5
Gigi H, Vienna, Austria 29/05/2019

This hotel is Marvelous, posh and with magnificent view in the Inverness River and a Castle. The receptions employees are very friendly and accomodating. I have book an economy room but then they offered as an upgrade for FREE! And we got the very nice room with heavenly view ❤❤❤. And dont forget they have Great breakfast too! Hope to visit Inverness again and we surely to stay here again.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Gigi. I'm so pleased to hear that you enjoyed your stay. Reception will be delighted to hear that they made such a good impression. I hope that we see you again soon. Kind regards, Aimee

"Beautiful Old Hotel adjacent to the River"

5
User 27/05/2019

We stayed at this hotel for 3 nights and it was wonderful. Located in the downtown area of Inverness across the river from the Castle, perfect location. The hotel has a lovely indoor pool and spa and the lounge area was great for mixing with other members of our tour group. The rooms were large and very clean and well kept. I would highly recommend this hotel.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your great review, Janetkh1! It's great to hear that you enjoyed your time with us during your tour. I hope that we can welcome you back again in future. Kind regards, Aimee

"Highly Recommend"

5
User 26/05/2019

Excellent hotel! Highly recommend for any occasion. Especially a Hen Weekend as they provide an excellent package which is great value for money. Best Afternoon Tea/ tea party also which you get loads of lovely food for the price. Beautiful hotel set within walking distance to town centre. All staff very friendly and helpful. Especially Marlene who served us at breakfast who always has a friendly smile and goes above and beyond for her guests needs and comfort. Highly recommend this hotel and is definitely one of the best in Inverness. Will definitely be back.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, MorganW1986. It's great to hear that you enjoyed the Hen Party, and were pleased with the Afternoon Tea. Marlene will be delighted to hear your compliments. I hope that we can welcome you back again in future. Kind regards, Aimee

"City centre business lunch date location"

5
lisamay73, Edinburgh, United Kingdom 24/05/2019

They have recently improved their front reception area, bar and lounge area which is much more welcoming and to a very high standard. We enjoy a private area to discuss business while enjoying lunch. We were not overheard in our meeting as there is a lot of room in the lounge area. With the river outside and the delightful view of the Castle, it was easy to relax and enjoy the surroundings. The lunch was delicious and the price suitable for their clientele. I will be coming back to enjoy their excellent meals and customer services more often. I place that other Inverness hotels could learn from. Keep up the good work.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your great review, Lisamay73. I'm glad that you were able to enjoy your business lunch in the newly refurbished lounge. We're very proud to of the way it turned out. I hope that we can welcome you back again soon. Kind regards, Aimee

"Above average"

3
LongBeachBoludo, Long Beach, California 22/05/2019

The hotel has a great location in the city center along the Ness river and is walkable to some of the best restaurants in town. Rooms come with a breakfast option which is good and extremely popular with the hotel guests. The rooms appear to be recently remodeled and look great....loved the shower. My only complaint is that our memory foam mattress was a little strange/uncomfortable, and you could hear people walking on the floor above you. Don't let the Best Western name scare you off.....much better than the ones in the states.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, LongBeachBoludo. It's great to hear that you enjoyed your stay and were pleased with your bedroom. I'm sorry that you felt the mattress was a little uncomfortable and were disturbed by noise from above. I do hope that we can welcome you back if you're back in Inverness in future. Kind regards, Aimee

"Ideal location"

4
SheilaNewark_Notts, Newark, Notts 13/05/2019

Beautiful location on the river and opposite the castle and 5/10 minute walk from station. Good base for touring area. Hotel is modern with a pool and gym. Our large room was in newer extension behind the main building. As the room was warm we kept our windows open but as it was so quiet we were not disturbed at night at all. Bar area was modern and plenty of room to sit in, before and after meals. Food was okay but nothing special and they tended to rush you through the courses. After dinner we walked up to the castle and enjoyed the rehearsal of the local pipe band. Lovely river walk and nearby shops and local theatre.

AimeeABW, Aimee Adamson at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, SheilaNewark_Notts. I'm so pleased to hear that you enjoyed your stay and were impressed with the facilities. We're so lucky to be in such a wonderful area. I hope that we can welcome you back again in future. Kind regards, Aimee

"Divine"

5
carcullion, portsmouth 11/05/2019

Reception staff were extremely friendly and helpful. Our room was huge with a stunning view of Inverness Castle over the Loch. Every possible amenity required was at our finger tips. The room was immaculate and very comfortable. Shops, bars and restaurants were within easy walking distance. On site parking. I would highly recommend this hotel.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Carcullion! I'm so pleased to hear that you were so pleased with our room and that the team made such a good impression. I do hope that we can welcome you back again in future. Kind regards, Aimee

"The broom cupboard"

4
Nola S, Canberra, Australia 10/05/2019

This palatial hotel has some beautiful spacious rooms with a view of the river. Our group stayed here for three nights and unfortunately we were given the broom cupboard at the back of the hotel with a view of the roof below and the back lane. The bathroom was difficult as the toilet is very close to the shower cubicle. Some of the staff were very helpful, others were less receptive to requests for assistance.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Nola. I'm sorry that you were left feeling a little disappointed with your room, we'll always try our hardest to find a more suitable room where possible. I'm glad that the team made a good impression and I hope that we can welcome you back again soon. Kind regards, Aimee

"Awesome hotel on the River Ness"

5
jancX6272VB, Charlotte, North Carolina 09/05/2019

Amazing view from the bedroom window, facing Inverness Castle and the statue of Flora McDonals as well as the River Ness. Great service from check in to the restaurant and rom staff. Can walk to restaurants.....Hotel parking lot only allows for 22 cars - was always full so never parked there - but plenty of free street parking available from 6pm-10am.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, jancX6272VB. It's great to hear that you enjoyed your stay and were impressed with the view. I hope that we can welcome you back again in future. Kind regards, Aimee

"Lovely stay"

4
H6104UTcraigs, East Kilbride 07/05/2019

I have stayed in this hotel quite a few times and enjoy the hotel and its facilities. The food is good and would recommend dining in the bar for change. Its recent refurb makes it a firm choice. The rooms are split between the old part of the hotel and the newly refurb part, both have their own features but the new rooms are a bit tight. Apart form that, always a great stay with great staff and fab swimming and sauna facilities.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, H6104UTcraigs. It's great to hear that you enjoyed your most recent stay with us and were pleased with the bar refurbishment. I hope that we can look after you again soon. Kind regards, Aimee

"Bus tour HQ and a breakfast bun fight."

3
Andrew W, Melbourne, Australia 03/05/2019

A friend wrote to me and said he wished he could recommend a good hotel in Inverness but there isn't one! This one is central and not run down -even though the lift accommodates two people holding their breath and the rooms are similarly tight. The included breakfast is OK but you'll have to pick your time between tour groups -some of them obviously have not seen tinned fruit before and eating utensils are beyond the experience of many. It could be worse, but not much.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for your review, Andrew. I'm glad that you were pleased with the location, we're very lucky to be in such a wonderful place. As we're a listed Victorian Property we are unable to make significant structural change such as widening the lift shaft. I'm sorry that you found breakfast a little too crowded. I hope that you enjoyed your time in Inverness. Kind regards, Aimee

"Bedroom and bathroom was disappointing"

3
User 29/04/2019

Beautiful reception area, bar and lounge. Staff were helpful, friendly and polite. Food was good. The bedroom and bathroom was awful and dated. The beds were ok and the linen was good. The pool was nice but there was too much chlorine in the hot tub.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Travel02741415662. I'm sorry taht you were disappointed with your bedroom. We're constantly updating and upgrading the hotel and just finished refurbishing a large section of rooms. We have more refurbishment plans for the near future, I hope that we can welcome you back to see them. I'm so glad to hear that you were impressed with the team, they'll be delighted to hear your compliments. The leisure club do regular chemical checks for the pool and hot tub, I will give this feedback to the manager to be looked into. I hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Such a disappointment; would not recommend and will look elsewhere for my next stay to Inverness"

2
antiquesfreak, Israel 28/04/2019

This was such a disappointment from the moment we stepped into the hotel: we were assigned a very small room and certainly not the one that we booked on the first night. Speaking to the reception team a few times we were moved to the room type that we booked from the second night onward, but not compensated properly for the first night. One of the towels had a huge whole in it, the breakfast service is slow and the food selection limited, with burned toast served at times. The good: wonderful location, spacious rooms. The bad: staff is not customer facing at all, facilities are somewhat outdated, not value for money whatsoever.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write your review, antiquesfreak. I'm so sorry that you were left feeling so disappointed with your stay, this is never our intention. I will give your feedback to the management team to be used for future team training. I'm glad that you were impressed with the location and spacious room. I do hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"An oasis of calm in the heart of Inverness"

5
cpeters_G69, Glasgow, United Kingdom 27/04/2019

A warm welcome in this relaxing hotel on the banks of the river Ness overlooking the castle. Friendly yet efficient staff just added to our stay. Stylish public spaces, complimented by cosy bedrooms just what is needed to make the most of a short stay in Inverness It is worthwhile making use of the spa and leisure facilities if you have the time

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, cpeters_G69! I'm o pleased to hear that you enjoyed your time with us and that the team made such a good impression. We're so lucky to be in such a lovely location. I do hope that we can welcome you back again in future. Kind regards, Aimee

"A beautiful hotel in a great location"

5
Jane B, Albuquerque, New Mexico 22/04/2019

We spent several nights at this hotel after driving up from Edinburgh. Parking was tight but they had valet for £6, which we gladly paid after that drive. (The next day, the car was moved to the hotel parking lot so we didn't have to pay after that.) The location is great, as is the view. The staff could not have been more helpful, and the rooms were comfortable and clean. (No "air fresheners" or weird smells anywhere.) In fact, we spent part of the day just hanging out in the lobby for a "rest day" because it was a comfortable living room for the day. If I'm fortunate enough to get back to Inverness again, I wouldn't stay anywhere else.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, Jane! I'm so pleased to hear that you enjoyed your stay and were able to relax and enjoy the view. The team will be delighted to hear your compliments. I do hope that we can welcome you back in future. Kind regards, Aimee

"A March road trip"

4
KeithEsther, Dunfermline, United Kingdom 20/04/2019

Location: excellent location opposite Inverness castle, ideal to get into Inverness centre where there are number of friendly bars and restaurants, as well as all the major shops and number of local run shops. Facilities: Dog friendly throughout the hotel except the restaurant which is only to be expected. Swimming pool looked a good size and was open until late at night, Room was a little dated with all the normal complimentary items Staff: No complaints about any of the staff all nice pleasant and helpful Value for Money: good value for money hotel

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Keith! I'm very pleased to hear that you enjoyed your time with us and that you were impressed with the team. I hope that we can welcome you back again soon. Kind regards, Aimee

"Price too high compared to what they give"

3
273weerayutt, Bang Yai, Thailand 19/04/2019

Apart from stunning Inverness castle and river view right in front of the room, other aspects are under my expectation. Not because of the service quality, I think the staff were nice, but compared to what we have paid, I think it is over priced.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, 273weerayutt. I'm can only apologise that we fell below your expectations. I'm glad that the team were able to made a good impression. I hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Excellent in every respect"

5
Ian4, Preston, United Kingdom 19/04/2019

I had four nights here as part of an inclusive tour with Great Rail Journeys. The hotel is within easy walking distance of the railway station, even with dragging a suitcase. Some of the group had front facing rooms looking directly across the river towards the castle. Sadly I had a room at the back looking over the residential part of the city. Not the prettiest view but then I was there to eat and sleep, not sit in my room all day. Excellent breakfasts and dinners, excellent service, good company, clean modern bedroom. Need I say more? OK, let's be a little picky - my shower could have been a bit stronger and the loo roll was a bit flimsy, but not worth losing a merit star for.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Ian4. I'm so pleased to hear that you enjoyed your time with us during your tour. The team will be so happy to hear your compliments. I do hope that we can welcome you back again in future. Kind regards, Aimee

"executive room"

5
Traveler19194076340, Shieldaig, United Kingdom 15/04/2019

I booked a executive room for my granddaughter and myself and i was a wee bit disappointed as i was expecting a room like i saw online but this room just looked like a normal twin room,but apart from that i could not fault anything about this hotel.The staff were excellent as was dinner and breakfast.We also used the pool so my granddaughter was overjoyed.All in all we had a great time and we would highly recommend this hotel.Thank you for a enjoyable stay.

AimeeABW, Aimee Adamson at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Traveler19194076340. I'm delighted that you and your granddaughter enjoyed your stay and were able to make use of the leisure club. I hope that we can welcome you back again soon. Kind regards, Aimee

"Steven and Lesley"

5
User 14/04/2019

This was an excellent hotel. Great value for money and beautifully clean. Staff were great. Location was great. The spa and pool are small but perfectly adequate for a short stay. Only down side was car parking is sparse. We would highly recommend this hotel.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for fantastic review, Steven and Lesley! I'm delighted to hear that you enjoyed your time with us and that you were able to make use of the leisure facilities. I'm sorry that you found parking a little tricky. We do try our best to ensure that as many people as possible can get parked. I do hope that we can welcome you back again soon. Kind regards, Aimee

"Spring Break in The Highlands"

5
David M, Stockport, United Kingdom 14/04/2019

Stayed as part of a coach holiday with Johnsons of Henley-in-Arden, April 2019. Absolutely first class hotel. Rooms, food, staff and service exemplary. Warmest bedroom and bathroom in any hotel I have stayed in, in the UK. Hotel situated five minutes from centre of Inverness on the banks of the River Ness. Would definitely highly recommend.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for writing your review, David! I'm very pleased to hear that you enjoyed your time with us. I'm delighted that you were impressed with the team and food. I do hope that we can welcome you back next time that you're in Inverness. Kind regards, Aimee

"Waste of money!"

2
User 14/04/2019

Two different rooms and terrible tv reception in both. Rooms were way to hot. Turning the heat completely off did not help. The only way to cool them off was to open the windows. Because of the extreme dampness I now have chest congestion that is now clearing up with the help of over the counter drugs I can get back in the states. Hot water surges from cold to scalding. The staff was exceptionally helpful and friendly. they were the only redeeming feature of this hotel.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Fearless41484290337. I'm very to hear that you were left feeling so disappointed with your stay. Room temperature is regulated from sensors but I will ask our maintenance to check just in case there is something wrong with the water and temperature. As for 'extreme dampness' we don't have dampness in the hotel as a rule, but I will ask for the extraction units in both of your rooms to be checked. It's great to hear that you were impressed with the team. Thank you for your comments, they're much appreciated. Kind regards, Aimee

"Weekend away in Inverness "

5
HonestCritique10, Glasgow, United Kingdom 10/04/2019

Stayed at the Best Western Inverness Palace from Friday - Sunday. We arrived at 630pm and given our room keys. We had requested to be in the main building and asked for river views. We didn't get river views. We ate in the hotel restaurant on Friday night. Food was really good. Used the swimming pool on Saturday after our shopping and Inverness Tour Bus. We visited Inverness Castle and paid £5 to go up to the top of the turret where you get a 360o view. 94 steps up so not for the infirm.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, HonestCritique10. It's great to hear that you enjoyed your stay and were able to take advantage of the leisure facilities. The Kitchen Team will be delighted to hear your compliments. We do try our best to provide complimentary upgrades but unfortunately there weren't any available during your stay. I do hope that we can welcome you back again soon. Kind regards, Aimee

"Great Hotel!"

5
User 09/04/2019

This is an extremely beautiful hotel right on the river. While the bones of the hotel are older, the rooms and lounge are beautifully decorated. We really enjoyed our stay and would stay again (but for longer next time!). Please note that their parking lot is small and is on a first come, first served basis (I think there are only 17 spots). If the lot is full, you will have to find street parking. The elevator is also very small for getting baggage between floors.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review Travel00383398638! I'm so pleased to hear that you enjoyed your time with us. I hope that we can welcome you back on your next visit to Scotland. Kind regards, Aimee

"Great Stay and the Views are Amazing"

5
liama552, Dundee, United Kingdom 04/04/2019

The views from this hotel are amazing, the castle light up the location is situated on the river.I had stayed with a large group of people and the hotel seemed to accommodate us really well and worked with us. The room I stayed in was very clean, large and the bed was extremely comfortable. The location of the hotel is very central and is only about a 5-10 minute walk to the centre and a 3 minute walk to Tesco's. The facilities provided to the hotel are really great - a swimming pool, steam room, a sauna, a fitness suite etc. The changing rooms could be renovated. The hotel provided a buffet breakfast (hot and continental) and the staff are very attentive and could not do anything more for you. The reception staff were very helpful and if you forget any toiletries then they can provide if you ask. The first night we could hear people in the bar downstairs, music etc but that is expected for a Friday night. I couldn't ask anymore from the hotel. Can't wait to return back to the hotel in the future.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Liama552! I am so pleased to hear that you enjoyed so many aspects of your stay. Everyone will be so happy to hear your compliments. I do hope that we can welcome you back again soon. Kind regards, Aimee

"Lovely hotel, was disappointed where i was put!"

3
nicolemU201IJ, Wick, United Kingdom 03/04/2019

I booked this hotel for a night. The staff was lovely and friendly. The main hotel loooks fabulous, and the spa was lovely. I was disappointed to find my room was in their cottages across from the main hotel. Was more like a garage i thought. You can here eveything and i felt unsafe as i didnt feel part of the hotel. I wouldn't stay here again because of where i was put.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, NicolemU201IJ! It's great to hear that the team were able to make such a good impression, though I'm sorry to see that you were disappointed with your bedroom. Where possible we always try to sort any problems on arrival and we would try our upmost to move you during your stay if you weren't happy. If you consider staying with us again in future, please feel free to request to be inside the main building. I hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Very comfortable and central, but a lack of parking"

4
Krisellmac, Stornoway, United Kingdom 01/04/2019

I stayed at this hotel last month on business for a week long trip. It was a thoroughly enjoyable stay, I had a lovely large room with lots of space and a beautiful bathroom. The bed was undoubtedly the most comfortable bed I've ever laid on and had a great nights sleep every night. The staff were friendly and helpful in the bar and restaurant. The food was very expensive but delicious, and there's plenty places to eat round about if you're looking for somewhere cheap for food. My only complaint about this hotel is that I had my car with me and parking was an absolute nightmare to say the least. There were only 20 or so available spaces including disabled spaces and paid for valeting spaces. There is a spa and leisure centre in the hotel too and a lot of the spaces were taken up by folk making use of this facility which was infuriating. Parking on the main road was free after 5pm however, which was handy but would have to walk quite far some days with this. Overall a pleasant stay and I will be back.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely feedback, Krisellmac! It's great to hear that you had such an enjoyable stay, everyone will be so happy to hear your compliments. I'm sorry that you found parking a little tricky, we do try our best to optimise space between our on site car park and overflow car park to ensure that we can accommodate as many people as possible. I do hope that we can welcome you back again soon. Kind regards, Aimee

"Great stay as always"

5
User 01/04/2019

A brilliantly located hotel. We love where it is situated on the river and can walk everywhere from here. The entrance areas are decorated and finished to a high standard and feel very smart. The staff are friendly and helpful and the rooms are a good size too. We stay regularly and now the reception staff remember us which is so nice.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Passenger40048004287! I'm so pleased to hear that you enjoyed your most recent stay. It's always lovely to hear good feedback and the Reception Team will be delighted to know that they made your stay feel a little more special. I do hope that we can welcome you back again soon. Kind regards, Aimee

"Afternoon tea"

5
sheanam308, Inverness, United Kingdom 31/03/2019

Beautiful lounge with great view of river and castle. An amazing afternoon tea.The sandwiches were fresh and good selection. Proseco soft drinks ample tea and coffeeThe service was superb I would recommend this to anyone looking for a real treat and great value.

Sara F, Rooms Division Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Sheanam308, Glad you enjoyed yourself and your comments are lovely so thank you very much. Hope to see you again soon, Thanks Sarah

"Very enjoyable "

5
User 27/03/2019

Stayed here for one night. Very lucky to get a river view room, amazing view of the castle and the river. Spent the afternoon using the steam room, sauna, jacuzzi and swimming pool - quite busy but very relaxing. The location is as good as it can get!! Breakfast was good, as a vegan never have high expectations for choice but was able to get sausages and a milk and butter alternative- so 5 stars for that! Overall definitely recommend.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to review your stay, LaurenN1211! It's fantastic to hear that we were able to exceed your expectations of breakfast and that you were able to take full advantage of the leisure club. I do hope that we can welcome you back again in future. Kind regards, Aimee

"Our first trip to Scotland"

5
Miramichigael1992, Apex, North Carolina 26/03/2019

This hotel surpassed our expectations! This is our first trip to Scotland and I asked if we could have a river view in the notes when I booked and they accommodated us with a spectacular view of the river and castle. The room is beautiful and the hotel architecture is stunning. Murray, the porter, was so welcoming when he showed us to our room and explained everything to us. He even waited with me in the cold while my husband parked the car. Highly recommend!!

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Miramichigael1992. It's great to hear that you enjoyed your stay and that Murray made such a great impression. He'll be delighted to hear your compliments. I do hope that we can welcome you back on your next visit to Inverness. Kind regards, Aimee

"Excellent"

5
Tourist35563048642, Aberdeenshire, United Kingdom 26/03/2019

This hotel really made our trip to Inverness all the better. The service and staff were exceptional, the rooms clean and tidy the food was delicious I could not rate this hotel enough absolutely pleasurable.

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Tourist35563048642! I'm so pleased to hear that you enjoyed so many aspects of your stay. I do hope that we can welcome you back again soon. Kind regards, Aimee

"Has SO much potential but....."

3
Lyndarella18, Los Angeles, California 24/03/2019

This hotel is beautiful and is in a great location. Part of me loved it however, it falls short in several important areas. First, the good~ Beautiful building inside and out. It has gorgeous crown molding and ceiling medallions. Large, heavy room doors that you still use a key for. A nicely appointed and updated lobby and restaurant. Great location and our room overlooked the castle and the river. We enjoyed the indoor pool, jacuzzi and sauna which is one of the main reasons we wanted to stay here. The bad~ We arrived at 12:30 and was abruptly told it was too early to check in. That was disapointing because during our European travels, every hotel was able to accomodate us early except this one. We understood that check in was not until 3:00 but the guy at the front desk was so abrupt about it. He simply told us to "come back later" and went back to looking at his computer as if we were interrupting him. We had to ask if they would hold our luggage in the meantime since it was not offered to us. When we were finally able to check in, our room was great.....that is until we pulled back the bedspread and saw something so gross. Not sure if it was a bloodstain or a bunch of hair?? I immediately put the bedspread back on and we slept in the other bed. It was impossible not to see that dark spot on white sheets, how did housekeeping not notice it?? During our stay, staff was not very friendly which was disappointing but not a deal breaker. Breakfast was very average; definitely the least tasty breakfast during our trip. The elevators are the smallest we have ever been in. My BF and I and our 2 carry on suitcases barely fit so we ended up using the stairs mostly. Overall, it wasn't horrible and we got a great nightly rate through Orbitz but if they wan't to charge you $300 a night like the sign at the front desk says, DO NOT DO IT!

AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your feedback, Lyndarella! I'm so sorry to hear of your experience at the check in desk. I have given your comments to the Reception Manager to be looked into. We do try our hardest to provide early check in if it's been requested, but unfortunately as we provide a later check out of 11am it's not always possible, especially if there were lots of rooms occupied the evening before. We do offer a luggage storage room, I'm sorry that this wasn't given to you as an option at the time. I'm very sorry that there was a mark on the sheets, thank you so much for bringing that to our attention when you stayed, our Head Housekeeper is addressing this with our laundry supplier and the housekeeping team. I'm glad to hear that you were able to take advantage of the leisure club facilities and were pleased with the location. We're so lucky to be in such a wonderful area. I hope that you enjoyed your trip to Inverness. Kind regards, Aimee

"Lovely Location in Inverness"

5
User 23/03/2019

Just returned from a 4 night stay at the Inverness Palace Hotel. The hotel is in a lovely location with great views of the river. My room was warm and comfortable with the best bed I have ever slept in on holiday. The food was good and plentiful and the staff hard working and friendly. It is a hotel I will return to when I am next in Inverness

eemia26, Aimee Adamson at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Cecelia! It's fantastic to hear that you enjoyed your stay and were pleased with the bed in your bedroom. I'm glad that you enjoyed the food and that the team made a great impression. We look forward to welcoming you back again in future. Kind regards, Aimee

"Very average"

3
CassiaBN, Salt Lake City, Utah 19/03/2019

This looks great from the outside and the lobby is nice, but the rooms were not good...hard beds, no hot water. Good location but very average overall, so unless you can get a really good deal, maybe try and find somewhere else. Although this city was hard to find anything decent. Cute city, one day max

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, CassiaBN. I'm sorry that you were left feeling disappointed with your bedroom. We're constantly reinvesting and refurbishing parts of the hotel and have just finished a large section of new rooms. I hope that we can welcome you back to see these. We're very lucky to be in such a great location, I'm sorry that you found a little limited for activities. Our Reception team would've been more than happy to help you with the various activities in and around the Inverness area and arrange appropriate transport. Kind regards, Aimee

"Underwhelming for price"

3
User 19/03/2019

Modern room, lovely decor and great bed, but no window view. Wi-fi very poor so Netflix, iplayer and Amazon all experiencing lag, 4g signal also poor in rear part of hotel behind spa (Room 211). Average (and bit dated) spa facilities, would of been nice to of had some loungers (or more chairs if not enough room) to relax round pool. Bar and breakfast reasonably priced, location good. Requested river view, was advised available but then asked to pay another £60 which was main reason wouldn't book again. Underwhelming for price

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to review your stay Travel23976120098. It's great to hear that you liked the newly refurbished, upgraded room that you were in. I'm sorry that we weren't able to upgrade you to a river view double for free, we do try to our best to provide river views where possible but unfortunately we can't always guarantee this. The only way to guarantee the river view is to buy the upgrade on booking. I'm very sorry to hear of the WiFi issues that you experienced during your stay, I will ask for this to be investigated. I'm glad that you were pleased with the breakfast at the hotel and our location, we're very lucky to be in such a fantastic location. I hope that you enjoyed your time in Inverness. Kind regards, Aimee

"Has gone downhill"

3
Alexander A, Peterhead, United Kingdom 18/03/2019

We usually stay here when in Inverness. It has always been a welcoming hotel and is close by (5 minute walk) to the city centre and to Eden Court Theatre. Right on the river, so view out front to river and the Castle is lovely. There are some good points. The outside facade is lovely, the Reception staff are friendly and helpful, the hotel is bright and clean, and at first glance the bedrooms are very nice. The hotel has its own car park and a Leisure Centre. The latter is one of the problems as its local sporty clientele occupy the car park leaving hotel guests with nowhere close by to park for free. The whole area is one way traffic so you drive around for half a mile to get back to front of hotel and into car park for another attempt at finding a parking space. There is "Valet Parking" for £5.There is level entrance from car park to the hotel but main front entrance is up some 10 steps. A "red" carpet extends all the way from door to pavement, which does improve foothold but there is no handrail close by. The carpet is "Red" presumably on a hot summer's day when it has been cleaned. In March it was soaking wet from the rain and looked brown and dirty. You pay up to £50 extra or more per night for a room with a river view. "Executive" they may be, bigger room, more seating and two desks in ours, but the windows are single glazed and if you close the curtains you cover the radiator, which sitting below the window even uncovered must be losing half or more of its heat to the outside. There were blinds but the cord on the main one on the large middle window didn't work and clearly the problem had not been reported by the cleaning staff or had been ignored. Found the room and the hotel as a whole (except the internal corridors) cold. Bathroom was nice, lovely shower - once the hot water penetrated that far! Room apparently had "Bluetooth" facility for music etc but if it had, it certainly was not obvious. The only "executive" aspects were the desks and seating. And the river view. Cannot remember what the lift is like at the rear of the Leisure Centre but the one for rooms at front of hotel is not very large. It claims to hold 4 people - if you are a couple with two children then you either leave your luggage behind or someone stays behind to take luggage up separately. Some of this is nit picking. The two main real disappointments were the bar and the restaurant. The hotel bar has always been a friendly, hospitable place with a central island wooden bar that you could walk all around and be served at any side. Traditional and probably original. That has gone! In keeping with the claim to be "stylish and contemporary" they have torn out the traditional and created a grey and beige "bistro" with a bar and coffee/cake counter at the rear wall. Totally destroyed the atmosphere of the place. Although it has enabled them to over price the drinks. Not that there were many, even on a Friday or Saturday evening, availing themselves of the opportunity. The centre of the city is a short walk across the bridge over the River Ness. We ventured out on the Friday night between rain showers and got seated in Bella Pasta for an Italian meal. OK, it's a chain, but the food and service were excellent. Our favourite Italian restaurant in Inverness, along from the Palace, Riva, appears to be no more. Pouring rain on Saturday, couldn't get parked when we returned from an afternoon elsewhere, so decided to eat in the hotel. "It's busy so best to book" we were told on arrival on the Friday. So we booked. It's a large restaurant. One table of around 15 on a "Hen Party" next to the wall when we arrived at 7pm. For some reason we were shown to the very next adjacent table. Later two other parties arrived, one couple and a group of three. Again shown to adjacent tables. Menu is limited, more intent on copying a certain fast food chain with their "skinny fries" than on quality. Starter was decidedly disappointing - we had a sharing platter of nachos which in a certain other Best Western establishment in Edinburgh is excellent and filling. This one was bland and of limited quantity. Not impressed. My wife decided on the haddock and chips once re-assured by the waitress that she could get chips not the "skinny fries" on the menu, so I asked for chips with my Signature Burger too. Mine arrived however with "skinny fries" and a very dry toasted roll. I was expecting a home made burger but this was a solid, highly processed burger of a commercial kind I have had the misfortune to encounter elsewhere. Strangely always in up-market expensive restaurants. The fish was fine according to my wife but the accompanying garden peas were cold, having been put on a cold plate, presumably because there was salad also on the plate although not listed on the menu. Well, salad is maybe a misnomer. A bit of tomato, lettuce, cucumber (which she doesn't like), and an acre or two of watercress. She did complain and plate taken away and peas re-heated but soon went cold again on the cold plate. Not helped by the restaurant being cold. We did have a look at the dessert menu but nothing appealed apart from the Ice Cream Sundae but the only variety offered was "butterscotch", so we declined and retreated through to the empty bar with the remains of our bottle of wine. After ten minutes we fled from there back to our room. It is a nice hotel and the Reception staff are excellent and friendly but there are aspects that have gone decidedly downhill. Found the catering staff uninterested and unsmiling. Breakfasts were OK but the cooked breakfast food was not as good as other hotels we have eaten in recently at half the price. Instead of ruining the atmosphere of the bar they should have spent the money installing double glazing and better heating in the bedrooms. They really do need to reserve their "free car parking" for hotel guests and not leave it occupied by the Leisure Club Mercedes drivers. The dinner menu and food standard was appalling for this grade of hotel, clearly exemplified by the lack of custom which is not surprising given the over-pricing. Although we have stayed here on a number of occasions, this time around we were sadly disappointed. The only real niggle with the bedroom was the lack of heating and single glazing but elsewhere food quality, catering staff attitude, lack of atmosphere in their new trendy bar, and car parking all contributed to a feeling the hotel has lost its way.

Sara F, Rooms Division at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Sandy and Anne Thank you for your feedback. I have the Opinion Card feedback which you kindly filled in and left for us at the hotel and I do agree with some of your points and these definitely need to be looked at and I can only apologise that you were not given feedback on the day. With regards to your feedback just now, I understand that not everyone is happy with changes, but we feel that continually updating, investing and improving our bar, lounges, leisure club and rooms are just as important as getting the little things right, however we sometimes get things very wrong. We have some areas that have restrictions - namely the lift and the single glazing areas as we are a listed building so sometimes we cannot just make change. However, I will take all your points both on Tripadvisor and your opinion card and attempt to take all your comments on board. If you would like to discuss further please do not hesitate to contact me directly on sarah.fenwick@miltonhotels.com

"Disappointing Stay"

1
rtl2, Machynlleth, United Kingdom 17/03/2019

I was booked into this hotel for two separate stays in March 2019. I found my stays at this hotel very disappointing and by no means to the standard I would expect from Best Western. To be positive where I can be, all the hotel staff I encountered seemed to be profesional, smartly dressed and friendly. The standard of cleanliness around the hotel was generally good too. The room was OK generally on first impressions. Writing table space was limited, especially when you were using the kettle which took up much of the space, and also the kettle did not fit under the tap in the bathroom so it was really difficult to fill. In both rooms I stayed in the toilet paper was on some free standing dispenser thing which was falling apart. The pillows in both rooms were clearly aged, uncomfortable and lumpy. Drinks in the bar were expensive compared to other places in Inverness. The main dissapointment was the health club. On both visits the whole club was cold, especially the pool. Someone holds private swimming lessons in the pool, leaving not much space for guests, and the Spa (one of the main reasons I was booked in here) was out of service on both visits with no prior warning. On the second visit, there was work taking place at the entrance to the spa, with access through a side fire exit propped open, which made the place even colder. My locker became jammed shut with my stuff in it, and rather than admit there was a problem with it, the leisure club manager was more interested in accusing me of using an old pound coin or jamming the locker with something. After they got the locker open it was left in use to claim its next victim! My general impression of the hotel was that although it looks nice, the place needs management attention to take it up to the comfortable standard expected.

Sara F, Rooms Division at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Guest, Thank you for your feedback, we really do appreciate our guests being honest no matter how much we take it to heart. It is such a shame that you encountered our Jacuzzi being broken down - twice. I am sure you will understand that sometimes equipment does breakdown and we are not equipped to sort some areas. I can only apologise and promise that the last thing we want is something like the Jacuzzi breaking down and spoiling your time with us. I am taking a note of everything and I will check that all of the above is thoroughly checked. I hope you will give us another chance to show we can get it right. If you are coming back soon, please feel free to contact me directly on sarah.fenwick@miltonhotels.com and I will make sure you are looked after. Kindest Regards Sarah

"superb"

5
d4ve_67, London, United Kingdom 14/03/2019

First time in Inverness and we found a gem. This is a superb hotel with friendly welcoming staff. Prior to our visit we had a few questions regarding local attractions which the hotel answered with excellent recommendations. We chose to eat in 'Eight on the River' the hotel restaurant and were not disapointed, excellent menu. Breakfast was excellent, can recommend the haggis!!. To sum up perfect relaxing weekend break.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, davejV5426QF. It's great to hear that you enjoyed your weekend break and that the team were able to help with local knowledge. The whole team will be delighted to hear your compliments. I hope that we can welcome you back again soon. Kind regards, Aimee

"Disappointing"

3
User 14/03/2019

The Inverness Palace is a decent enough hotel with excellent staff but hugely let down by the Leisure Pool which is a dingy, ill-lit, unwelcoming place which needs to be brightened up. It was like swimming in a blackout and water was cold, with inadequate poolside seating, offering nowhere to relax. Several guests we spoke to were unhappy. No 'compensation' was offered for the jacuzzi being out of order, which was a huge disappointment, this being what we most looked forward to when we booked. Not at all enjoyable or 'leisurely'!!! Nowhere near to Best Western usual standards!!!

"frustrated"

2
User 13/03/2019

Staying here for work and from the outside appears a fantastic hotel, arrived at 21:16 to be told I was unable to use my meal allowance as kitchen closed at 21:15, was still plenty of people in the restaurant but I guess rules are rules. There was no attempt from the reception staff to find out if getting food was a possibility I was just told I was too late. In terms of the room, lovely other than the TV being round the corner from the bed so unable to see. For the price and the reputation the level of service was poor.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, William. I'm so sorry to hear of your experience at reception. I will bring this to the attention of the Reception Manager to be reviewed. I can only apologise that you left feeling so disappointed with your stay. I hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Afternoon Tea"

5
942andrinar, Inverness, United Kingdom 12/03/2019

We had the most wonderful afternoon tea and we're seated overlooking the river with views of the castle. On offer were a good variety of fresh sandwiches, fruit scones with jam and cream, coffee cake, fruit loaf, 3 varieties of macaroons, fresh cream profiteroles served with lashings of extra cream and much more!! Everything was home made and very tasty with lots of tea/coffee. The staff were lovely and even offered to box up what we couldn't eat. Overall an impressive experience and we'll be back.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for reviewing your Afternoon Tea, 942andrinar. It's great to hear you that you were pleased with the selection of cakes and sandwiches. The Head Chef will be delighted to hear your compliments. I hope that we can welcome you back again soon. Kind regards, Aimee

"Comfortable, smart and a great location"

5
User 05/03/2019

The Palace couldn't be more centrally placed, facing the River Ness and Castle in the city centre, just 10 minutes walk from the railway station. It's smart and comfortable with helpful staff at reception and elsewhere. Our room, at the rear of the property was a good size and had recently been refurbished to a high standard. So recent, in fact that there was a slight smell of paint, but some fresh air dealt with that. The breakfast options were extensive and tasty. As well as the dining room there was a brasserie/bar which looked attractive, though we didn't use it. We did use the spa facilities twice which were enjoyable, though we found it strange that children's swimming lessons were taking place in the pool. Inverness is a great centre for a holiday in the Highlands with much to do in the city and in the surrounding countryside and coastline. We got a great price for our short break in February, but I am sure that a hotel of this quality will command top prices in the summer!

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Mark_The_B! I'm delighted to hear that you enjoyed so many aspects of your stay and were able to make use of the leisure facilities. The team will be thrilled to hear your feedback. I do hope that we can welcome you back again soon. Kind regards, Aimee

"Disappointed"

2
Go40348021101, Aberdeen, United Kingdom 04/03/2019

No hot water on morning of check out, not what I expected from such a reputable hotel. Initially thought this was just the spa showers but then realised it was the bedrooms too. Lovely hotel but experience of having no hot water really spoilt it.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Go40348021101. I'm very sorry to hear that you left feeling disappointed with your stay, this is never our intention. Unfortunately a large proportion of the hotel experienced a lack of hot water due to a boiler fault during your stay. We can only apologise and promise it is something that does not usually happen and was very unexpected. Even though the problem was rectified very quickly, the temperature takes a little while to reach all areas. I do hope that you would consider using us again in future. Kind regards, Aimee

"Really great hotel"

5
518angiem, Wick, United Kingdom 03/03/2019

Booked here because we went to a show nearby. Really glad we did. Friendliest staff I have ever met. Even the housekeepers in the morning are welcoming and very cheerful. Nothing is a bother to the. I had a fantastic sleep in the most comfiest bed I have ever slept in in a hotel. Room was nice and big and so was the bed. Room was spotless. We didn't use the pool and gym facilities but looked great. Well done to all the staff for being so great at there jobs. Will certainly stay here again.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, 518angiem. It's fantastic to hear that you were so impressed with the hotel and the team. Everyone will be delighted to read your compliments. I hope that we can welcome you back again on your next visit to Inverness. Kind regards, Aimee

"Great stay"

4
hcbradley, Skipton, United Kingdom 28/02/2019

We stayed at The Palace on an all inclusive coach trip. The rooms were clean, comfortable, and in good order. We used the pool and gym which again were good. Comfortable seating in the entrance lounges with a lovely fire giving a very cosy feel. The food was excellent with lots of choices and all the staff were very friendly and helpful. Would definitely stay here again.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your review, Hcbradley. I'm glad that you were able to use the leisure club facility and enjoyed your bedroom. I hope that you enjoyed the rest of your coach trip and that we can welcome you back again soon. Kind regards, Aimee

"Husband's 50th"

4
SteveDawn23, Warrington, United Kingdom 28/02/2019

Good experience in the main, room was great with excellent views of Castle and river. Food was OK but both breakfast and evening meal was cold. Most of the staff were friendly and willing to help and sort problems out.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write your review, SteveDawn23. It's great to hear that you were impressed with the hotel and team. I'm sorry to hear that the food wasn't hot enough, I will pass this feedback on to the Head Chef to be looked into. I hope that we can welcome you back on your next visit to Inverness. Kind regards, Aimee

"Fab hotel"

4
Pat B, Glasgow, United Kingdom 27/02/2019

Great location fantastic view ..very friendly staff especially at breakfast..perfect base for touring..we made it to John o groats and Skye!! We didn't manage to use pool or leisure facilities but we had a look around and were most impressed.....

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Pat! It's great to hear that you enjoyed your stay and were able to see so much of Scotland during your time with us. I hope that we can welcome you back again soon. Kind regards, Aimee

"Weekend away"

5
User 26/02/2019

A totally amazing hotel and outstanding staff with lovely rooms and the food was some of the best I have had a good time had by both of us and was not a bank bursting experience I would fully recommend this hotel for anything from a night away to a much longer stay

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic feedback, Badik. It's great to hear that you enjoyed your stay, the team will be delighted to hear your compliments. I hope that we can welcome you back again soon. Kind regards, Aimee

"Wouldn't Stay Anywhere Else"

5
Buchanan135, Glasgow 25/02/2019

I have probably missed a few reviews in the past year. I stay here every time I visit Inverness for work. This hotel just gets better every year. It was beautiful at Christmas. The new decor in the entrance and bar/restaurant looks really classy. The current reception staff are great at their job. It's just a home from home. Good evening meals, leisure centre is very relaxing and you can begin the day with a hearty breakfast. Try the haggis with toast! Don't like the new parking arrangements but I guess it's in response to new Council charges. Personally, I would never give my car to anyone to park, even my wife, so I will never use valet parking. Thanks for looking after me. Hope to be back soon.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your review, Buchanan135. It's fantastic to hear such lovely feedback about the hotel and team. We look forward to looking after you on your next stay. Kind regards, Aimee

"Well located"

4
I1486IUdonnam, York, United Kingdom 18/02/2019

We recently stayed here for 3 nights , in a room with a Castle view. First impressions spacious, and fantastic view of the Castle overlooking the river Ness. Big comfy bed, with plenty of room to hang clothes. Tea and coffee faculties, with shortbread and bottle of water. Although they topped the tea, coffee and shortbread up daily they never did with the water. A mini fridge and a couple of wine glasses would of been handy too, also no safe in the room. Was pretty chilly when we arrived as there was only one radiator in the room, so we plugged in an extra mobile one that was available too. The room was clean but was in need of a lick of paint, carpet was old with stains so could do with replacing. Breakfast was plentiful, buffet style English and continental, plus cereal and fruit. Had a drink in the bar on a evening was pleasant and reasonably priced. Location of the hotel is excellent 10 minute walk from the railway station, with plenty of nice quaint restaurants nearby. Would reccomend this hotel to family and friends because of the location and great room views.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, I1486IUdonnam! It's fantastic to hear that you enjoyed so many aspects of your stay. Everyone will be delighted to hear your feedback. We do constantly reinvest in the hotel and have just finished refurbishing a selection of bedrooms. I hope that we can welcome you back to see these. Kind regards, Aimee

"Great for Eden Court"

4
OrkneyFangfarrier, Orkney 14/02/2019

We stayed here on the their Special Winter rate for a night out in Inverness. It is very convenient for dinner in town and then a show along at Eden Court. The pool was a bit cold but there were plenty notices about their inability to regulate the pool temperature so we were warned. We asked about staying again in April but that no longer is in Winter so will cost nearly 3 times as much for exactly the same 1 night stay. (£69 in Feb, £179 in April!) So will probably have to wait until next winter!

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, OrkneyFangfarrier. It's great to hear that you enjoyed your stay, we're so lucky to be in such a wonderful location. I'm sorry that the pool was a little chilly, we thank you for your understanding and are trying hard to get the issue fixed as quickly as possible. I hope that we can welcome you back again soon. Kind regards, Aimee

"Caution, some rooms are certainly not palatial..."

3
Nigel G, Wetherby, United Kingdom 12/02/2019

Hotel is on the banks of the Ness river and in a good central position. We checked in for 3 nights and were then led to an annex building next door. This block does not have a lift which was ok because we were on the first floor. The room itself was very small pokey with an ugly view over the back. We tried to upgrade but the receptionist advised us that no other rooms for 3 nights were available...and in any event ours was one of the largest! Fellow travellers be warned the wardrobe (photo to follow) is about as small and cheap an affair as you could make, with no drawers at all in the room. We ended up with clothes festooned around us. Why a 'luxury' hotel would have such a cheap fit out is very odd. Service was generally good and the breakfast staff were lovely. The cold buffet had nice fresh fruit and 'proper' yoghurt. Never a fan of hot breakfast buffets, with fried eggs slithering around in fat, but that said it was alright. Good sized swimming pool and nicely equipped fitness studio. Parking is an issue as they only have a small car park and rely on a 'valet' system where cars are parked off site. Alternatively you can take your chances with the traffic wardens with street parking where you have to be gone by 10am. We were on 'Winter' rates but anyone paying more than we did for a 'luxury' break may be disappointed if they were unlucky enough to have the same room as us...perhaps pack light?

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Nigel. I'm very sorry to hear of your disappointment in regards to your bedroom. We will always try our hardest to find a room that is more suitable, I can only apologise that we weren't able to do this for you. I'm glad to hear that you enjoyed breakfast, the team will be delighted to hear your compliments. I'm sorry that you found parking a little tricky, we try our best to optimise space between the onsite car park and over flow car park to enable as many guests to park as possible. I hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Temp control issues!"

2
User 06/02/2019

Arrived for a special long weekend break to find the Spa facilities were freezing including the temperature of the changing room, pool and jucuzzi. we were unable to use the facilities the whole long weekend.Our room Temperature had only 2 setting. Roasting and freezing no temp control made for an uncomfortable nights sleep.No Internet connection.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Venture26059494287. I'm sorry that you were left feeling so disappointed with your stay. I have asked for the heating issue to be looked into. I can only apologise for the fluctuation in temperature in the Spa area, we are getting this fixed as quickly as we possibly can. I hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Fantastic "

5
MMmmmmmm111mmmm, London, United Kingdom 31/01/2019

Stayed for 3 nights. Staff were excellent particularly those in the restaurant during breakfast. We had a room in the building that is next to the main hotel, it was huge, clean and faultless. Would stay here again

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, MMmmmmmm111mmmm! I'm delighted to hear that the team made such a good impression and that you were pleased with your bed room. I do hope that we can welcome you back on your next visit to Inverness. Kind regards, Aimee

"Nice hotel spoilt by 1 man. "

2
Tim B, Birmingham, United Kingdom 24/01/2019

A lovely hotel spoilt by one member of staff. James. Rooms ranged from modern to dated between our party. Bar area was nice, 99 percent of staff were welcoming and friendly. James however on every evening refused service at the '24 hour bar', when we asked what was wrong he shouted back at us asking what was wrong with us? Was constantly rude to all members of the party all the time we were there. I understand no one wants to work the graveyard shift but being rude and obnoxious so you can sit in the back office avoiding work is ridiculous when you're hardly busy to start with. The night he didn't work we sat happily in the bar having a drink with no issue at all. His attitude single handedly spoiled our whole stay at the hotel and as I say, they day he wasn't at work the service we had was as expected. Don't work in the hospitality industry if you haven't got a hospital bone in your body.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Tim, Thank you very much for taking the time to send us your feedback. We're very sorry that James closed the bar in the early hours of the morning and didn't come across very well in doing so. James is usually very nice and he will be very disappointed that you have left the hotel so unhappy on his account. It's great to hear that the rest of the team made such a good impression. I hope that you had a great stay in Inverness and we'll see you again. Kind regards, Mark

"Staff are excellent"

4
User 23/01/2019

I stayed for one night. Great central location walking distance to all shops restaurants and bars. I dined in the hotel, dinner was excellent and waiting staff could not do enough for you. My room was spacious and clean. The bed was very comfortable and I slept well. Breakfast the next morning was fresh and very good. Again staff very attentive and could not do enough for you. Definitely come back for holiday weekend. Keep up the good work

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to review your stay, Deerfellow! I'm so pleased to hear that you enjoyed your time here at The Palace Hotel. The team will be delighted to hear your fantastic feedback and compliments. We look forward to welcoming you back again soon. Kind regards, Aimee

"Great find!"

5
pbraid, Glenrothes, United Kingdom 20/01/2019

This hotel sits right on the river and is centrally situated which is ideal for exploring or staying in Inverness. The rooms are lovely and spacious with great views of the castle in many rooms!! Breakfast is great and I've also eaten in the bar at linch which was fab..... The icing on the cake with this hotel is the fact it has a gym, sauna and pool. I would recommend staying here if you are looking for a central location

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for your amazing review, Pbraid! It's great to hear that you enjoyed so many aspects of your stay. I hope that we can welcome you back again soon. Kind regards, Aimee

"Great location "

5
User 18/01/2019

We were only there for a couple nights with a 6 year old, the double twin room we had was very clean and comfortable and quiet. Temperature of room was perfect as we switched on/off radiators to suit us. Pool facilities were lovely the temperature of pool a little cool but I think it's for exercise so as long as you swim it's ok. The bar has an excellent gin menu with various different mixers which are worth trying. Location is beautiful and central and we would stay there again if we ever came back to Inverness.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Carmen! I'm so happy to hear that you enjoyed your stay and were able to sample the gin menu. I'm sorry that you felt the pool was a little cool, we have actually experienced an issue with the pool thermostat which is being repaired. I'm sorry for any inconvenience that this caused. I hope that you enjoyed your visit to Inverness and that we can welcome you back again soon. Kind regards, Aimee

"Lovely location "

4
User 18/01/2019

The hotel is lovely. My room was clean, and the staff here are more than friendly. The Brasserie serves food for most of the day, and the same menu is for restaurant (which opens at 6pm). I tried the kesuire facilities. The gym is small. The sauna is to y (2/3 ppl max), but the pool is lovely. Breakfast is buffet style.. They have Haggis and black lufdibg availabl3, but no square sausages! Lovely hotel, with a lovely view of the River Ness..the hotel is in a ce real location with many good restaurants/bars a short walk away. I'll defo be back.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, 431hiteshc! I'm very pleased to hear that you enjoyed your stay and were able to make use of the leisure facilities. We're very lucky to be in such a wonderful place. I do hope that we can look after you again soon. Kind regards, Aimee

"I love this hotel but noise was was an issue"

4
Kmcfarlane26, Glasgow, United Kingdom 17/01/2019

I have stayed in this hotel previously for work in Inverness and I love it. It is perfectly situated right in the centre right on the river Ness. The spa and pool area are perfect for me, the bar and restaurant are lovely, cosy and friendly and the breakfast is amazing! It was just too noisy this time. I stayed in Number 10 which is sort of next door to hotel and my room was gorgeous and the beds were great but the noise was not. As I was there for work I went to bed fairly early and i was awoken numerous times during the night with other guests, water sounds when taps were on in other rooms or toilet flushed (which was so loud it sounded like it was in my room) and noisy ceiling from floor boards above. I can fall back asleep very quickly but I would recommend a higher floor in the main hotel (where I have stayed previously on work visits) to minimise noise or maybe upper floors of Number 10 (but I have never stayed there personally). Apart from the noise, I will always stay at this hotel when I am working Inverness.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Kmcfarlane26. Your loyalty to The Palace means a lot and I can only apologise that you were disturbed by noise during your most recent stay. It's great to hear that you are so impressed by the team, they'll be delighted to hear your compliments. I hope that we will see you again soon. Kind regards, Aimee

"Not a Palace"

2
katywithay86, Alabama 16/01/2019

Let me start off by saying this hotel is in a great location and the outside is lovely. The rooms, however, are not good. They are tiny with very uncomfortable beds and the pillows might as well be folded towels. And there is literally no airflow in the rooms. The only air you get is from an open window. And through that open window, you will a chorus of drunks singing at the top of their lungs at around 3 am. And then you will be awakened again at 6 am by boisterous seagulls. Would not recommend. At all.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Katywithay86. I'm sorry to hear that you were left feeling so disappointed with your bedroom. We'll always try our very best to find a room that is more suitable, I'm sorry that we were unable to do this for you during your stay. I hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Overnight stay"

4
gwenmcfarlane, Ayr, United Kingdom 16/01/2019

The hotel is super comfy, the breakfast was superb, the staff friendly and efficient and the pool lovely although a little too cool unless swimming constantly. Room 503 was enormous but in a separate building from the main hotel which would not have bothered us if the sleep quality had been better. As it was located in the basement it seemed every time someone in the rooms above turned on a tap or flushed the toilet we could hear the drained water coming down through the pipes. The room above had floorboards that squeaked loudly and we could hear anyone on the stairs. Perhaps insulation could be added between the beams!

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Gwenmcfarlane. It's great to hear that you enjoyed so many aspects of your stay. I'm sorry that you were disturbed by creaky floorboards and water pipes from the room above. I have given your feedback to the Manager so that it can be looked into. I do hope that you enjoyed your visit to Inverness and that we can welcome you back again soon. Kind regards, Aimee

"A mixed bag"

2
User 15/01/2019

The hotel on entry was lovely and really well laid out. Our room was clean and beautifully presented. However, the bed was uncomfortable (too firm) and the room was really warm despite having the windows open and the heating off. The window looked out onto the side of another roof which wasn't really what we had expected. We figured out that we were situated above the gym and swimming pool which was the reason for the heat we were experiencing. The music from the gym went on till around 7pm and started early the next morning. We could also hear the constant running of the Jacuzzi. The floorboards in the room above us squeaked and we assumed there was a child running about because it too was constant, not complaining about the child but the floorboards definitely. I know we could have requested a move but after a busy day on Saturday we just couldn't be bothered with the hassle. However, that does not change the fact that these rooms above the swimming pool will always be like this and changing rooms simply does not solve the issue for future guests. The breakfast was very enjoyable up until the point that my husband discovered what looked to be black mould at the bottom of his glass of fresh orange. When we asked the waitress what she thought it was she replied that she didn't know and took it to the kitchen for, what we presumed was to get an explanation. After a short time the waitress was serving tables again and didn't come near us. The drinks dispensers had been replaced with jugs the following morning so we assumed that was where the fault lay. The staff in general were polite and courteous especially the lady who came to clean our room who was absolutely lovely. We probably won't be back.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Karensunn71. Firstly, I sincerely apologise for your experience during breakfast. This wasn't handled well by the member of the team and I will pass your feedback on to the Food and Beverage Manager so that further training can be done. I'm also sorry that you were disappointed with your bedroom, we are constantly reinvesting in refurbishment and room improvements. It's great to hear that the team made a great impression and that you were impressed with the new bar and lobby decor. We're very pleased with how the refurbishment turned out. I hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Great Location"

5
Vanessa M, Broadford, United Kingdom 03/01/2019

Hotel offers great location and easy access on foot to the city centre. Rooms are comfortable, well appointed, good bathrooms and great water pressure (hate a slow shower). Refurbishments have really improved the communal areas. Staff are helpful and efficient and the property is dog friendly

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Vanessa! I'm so pleased to hear that you enjoyed so many aspects of your stay. The team will be delighted to hear that they made a great impression. I hope that you enjoyed your visit to Inverness and that we can welcome you back again soon. Kind regards, Aimee

"That'll do me"

4
Ardeecee, Nanjing 02/01/2019

Not the cheapest option in town and the premises is a tired but efficient service, adequate room facilities and convenient location made it good value. Parking was an issue with onsite full and the six pound valet option a bit of trick when 'free parking' is advertised.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write your review, Ardeecee. It's nice to hear that you enjoyed your stay and were impressed with the location. We're very lucky to be in such a wonderful area. I'm sorry that the free onsite parking was full, unfortunately we have no control over the overflow car park rates as we rent these spaces from the Highland Council. I hope that we can welcome you back again soon. Kind regards, Aimee

"Avg hotel good location"

3
steelindustries, brisbane 31/12/2018

Good location, good bar and lounge area. Good indoor pool. Poor sound insulation could hear every footstep of guests above us. Wouldnt return due to this. Cant sleep in with noise. Only stay on top floor (4) if light sleepers.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, steelindustries. I'm very sorry to hear that you were disturbed by noise from surrounding rooms. We'll always try our best to find rooms that are more suitable where possible, I'm sorry that we were unable to do this for you on this occasion. I hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Perfect Christmas 2018"

5
User 28/12/2018

From the moment we arrived Mark and his team made us welcome. The food was abundant and delicious, the staff friendly and welcoming and a lot of thought had gone in to making this Christmas break extra special. The hotel itself is beautiful and ideally situated with just a short walk over the river to the town centre. Could not have been better.

Rec E, Reception at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi 300dottytraveller, Thank you for taking the time to write your review. It is so nice to hear that you enjoyed your time with us and Mark and the team were able to take such good care of you! We are glad you were able to take advantage of the central location and we hope you enjoyed the rest of your time in Inverness. We look forward to welcoming you back in the future! Kind Regards Louise

"Excellent value"

5
User 21/12/2018

This was the first time I had stayed in it and I thoroughly enjoyed it.will deffinetly be back.room was spotless and warm .a minute walk to the town centre ,breakfast was also good value .staff were very friendly and helpfull

"Great value in a wonderful Location"

5
J F, Vancouver, Washington 13/12/2018

Went to Inverness for a little break before the Holiday Season. I was pleasantly surprised by the great location, staff and amities at this hotel for the price. Free wifi, breakfast was included. Staff gave m e a map and set me up for where things were. 10 minutes from train or bus. I will stay there again if I go back!

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for your fantastic review, J F! It's great to hear that you enjoyed your pre-holiday holiday in Inverness. I'm glad that we were able to help with attractions and directions during your stay. I hope that we can welcome you back again soon. Kind regards, Aimee

"Great"

5
S7458OHbrianb, Fulwood, United Kingdom 11/12/2018

Love this hotel! First time in my life that I've had a really intense conversation with the Chef about Porridge! That Chap really knows his stuff, and my friend has special dietary needs and was really impressed as well. Welcome at the hotel was warm and friendly, and the difficulty we had in accessing the room in the number 10 complex was soon solved by the Reception. We had an evening meal there on the first night. The restaurant was very quiet but the food was good. Service was good too. The swimming pool was just the ticket! The hotel is on the bank of the River Ness and the city's attractions are mainly a short walk away. If, like me, you have a Rollator then you need to use the side entrance so that there are no steps. There was a temporary failure of the Lift whilst we were there but the young man vaulted up to the roof and soon reset the system. He wasn't the Flash but I saw him take three steps at a time! Breakfast on both days was sumptuous! Top marks for the Porridge! It's fair to say that we had a few questions whilst we were there, but the staff were always polite and helpful, and mostly solved our issues. My thanks to them for a most delectable delightful deferment.

Sara F, Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Hbrainb, Thank you so much for taking the time to write your review. Sam our Head Chef is very pleased to hear that he made such a good impression on you during your stay! Its really nice to hear that you enjoyed your stay so much and the team were so helpful in answering your questions! We hope that you enjoyed your time in Inverness and that you will return to us again in the future! Kind Regards Louise Reception

"Two nights in cold Inverness "

4
User 06/12/2018

Hotel nice and warm although housekeeping turn the heating off when they make up your room. My room on the forth floor was fine, clean and functional. Bathroom had a full size bath. Bar food good but refreshments hotel prices. Breakfast had a good selection and was in the main well cooked. Being a buffet system food is left sitting in large chaffing dishes for unspecified periods of time. The porridge was somewhat solid. One plus - hot plates for hot food. Why so few hotels fail to provide hot plates remains a mystery. Overall a good breakfast experience, room ok with one exception the drone of heating / extraction fans which are a constant problem in many hotels. If you live somewhere quiet you are aware of them. No time for the spa so can not comment on that. Limited parking at the hotel so we ended up down the road in the cathedral at £5 a day. Early December and the constant piped Christmas music a bit tedious. All staff polite and courteous. I'd stay here again which given the choice at this price point locally is all readers of this review need to know.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, M2281GGbrians! I'm delighted to hear that you enjoyed your stay. It's great that you enjoyed breakfast, though I'm sorry to hear that you were disturbed by noise from the fan. I hope that we can look after you again soon. Kind regards, Aimee

"Great hotel"

5
pauljam0, Aberdeen 04/12/2018

Stayed here earlier in the year and was disappointed as there were major renovation works were being carried out. They are all finished now and what a difference. Staff were fantastic from the moment we arrived till we left. Check in staff, leisure club staff, restaurant staff all first class.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your great review, Pauljam0! It's fantastic to hear that you enjoyed your stay and were impressed with the new lounge/lobby area. We're very proud of the way it turned out. It's really good to hear that the team were able to make a great impression, they'll be delighted to hear your compliments. I hope that we can welcome you back again soon. Kind regards, Aimee

"Christmas Party Night "

5
User 02/12/2018

Didn't think I did party nights until last night, fantastic time. Beautiful hotel, lovely staff, very tasty food, good band also. All in all, a great night. Wound definitely recommend. Will hopefully be back for a festive party night next year.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your review, SandieCM! It's fantastic to hear that we've been able to convert you to party nights! I'm so pleased that you enjoyed your night and hope that we will be seeing you again next year. Kind regards, Aimee

"Good for the price "

4
User 01/12/2018

Stayed for one night on a business trip. The staff were friendly and efficient, the room was comfortable and well appointed for the price banding. The breakfast was to an good standard and the hotel bar was modern a and fresh in its style with a good selection of drinks available. The on-site cat park is small, but there is a public car park a shot walk away.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, MorganS1084! It's great to hear that you enjoyed your business trip to Inverness. I'm very pleased that you enjoyed your stay and were impressed with the team and breakfast. I do hope that we can welcome you back again soon. Kind regards, Aimee

"Excellent stay"

5
Susan L, Turriff, United Kingdom 30/11/2018

I haven't visited this hotel in a while and I was more than pleasantly surprised to find that it had been refurbished to a very high standard. The rooms are lovely. I was lucky enough to have one overlooking the river. The staff were really friendly and helpful, especially Chloe who worked in the Brasserie. She was very efficient and a credit to the hotel. Looking forward to a return trip.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Susan! It's fantastic to hear that you enjoyed your stay and were pleased with the refurb. We're very proud of the new bar and lobby areas. I will give your feedback to Chloe, who will be delighted to hear your compliments. I hope that we can welcome you back again soon. Kind regards, Aimee

"Great Location"

5
QueenieAyrshire, Ayrshire 28/11/2018

Had a great stay staff friendly & helpful, Room comfortable restaurant served a yummy varied menu. breakfast very tasty would stay at hotel again it's in a central location handy to get to from train station & to do all the tourists trails.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, QueenieAyrshire! It's great to hear that you enjoyed so many aspects of your stay. We're very luck to have such a wonderful team, and to be in such a good area. I hope that we can welcome you back on your next visit to Inverness. Kind regards, Aimee

"A beautiful hotel in a beautiful city!"

4
sandsvin, Bergen, Norway 25/11/2018

Spent some nights at this hotel during our stay in Inverness. Service at the hotel is very good, and the staff is nice. The lobby and hotelbar/restaurant area is modern and cozy, with an excellent view of the river and the castle! The rooms were big and clean. The location of the hotel is very good. Tasty breakfast as well.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Sandsvin! I'm so pleased to hear that you enjoyed your stay and were impressed with the team. We're very lucky to be in such a fantastic area. I hope that you enjoyed your visit to Inverness and that we can welcome you back on your next. Kind regards, Aimee Adamson

"What a difference a year makes"

1
Maureen S, Glasgow 23/11/2018

Stayed here same time last year and had a fantastic stay, just tried to check in at 2pm today to be snapped at by the woman called Esther on reception & told our room wasn't ready. ... As if it was our fault!!! We then waited in reception for an hour and a half, when we gave up and went back to the desk to ask if our room was ready yet. We were then allocated a room- not in the hotel, but in what I can only describe as the house next door. We were 2/3 flights of stairs up, with no lift. No facilities in the building, everything is next door ( and across the entrance to the car park for the hotel). There's no disabled access to this building so check your room number when booking. If it starts with a 5 you are in the annexe. Very disappointed and won't be staying here again as there are a lot of other hotels only a few minutes away that are the same price.

Aimee A, Duty Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Maureen Thank you for taking the time to write a review. We are very sorry that you felt let down by Esther's manner and had to wait for your room. Our official check in time is 3pm but if guests arrive earlier we normally try and swap the pre assigned room to a room that's ready to allow an early check in , however we were in the position to give a complimentary upgrade to a river view room unfortunately there were none ready at the time of your arrival and Ester didn't want to deny you the opportunity to enjoy our view of the castle in our refurbished No10 at the Palace building. No10 at the Palace does not unfortunately have disabled access or a lift but our other 89 bedrooms in the main building all do and we would have been more than happy to move you had you let us know of your dissatisfaction. We are a family run hotel and pride ourselves on our warm friendly service and Esther would never have wanted to offend you and we are truly sorry that she has. We would love the opportunity to show you this is definitely not the impression we would want you to leave with. If you would like to discuss this further then please don't hesitate to get in touch with us here at the hotel. Many thanks Jan

"Noisy hotel, rude manager"

2
AMBr1987, Kirkwall, United Kingdom 19/11/2018

The hotel itself was lovely, the spa was great and the staff were very friendly and helpful. However, this was all spoiled by how noisy the hotel was during the night. There were loud creaking footsteps, doors opening and shutting and guests speaking all night long. The walls must be paper thin as I could hear everything! I did complain to the receptionist the next morning and he was very apologetic. However, when I followed this up with an email to the manager I received an incredibly rude reply. He stated that when rooms are 'really good value' they get guests staying who aren't used to staying in hotels and 'don't know how to behave'! So rather than acknowledging that the hotel could do with being better soundproofed he tried to blame paying customers! It was a shame his reply was so off, as a simple apology would have gone a long way to rectifying the situation. I will not be returning to this hotel, and would not recommend it either.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Amy, Thank you for reviewing the hotel on Tripadvisor. We are really sorry that you were disturbed during your stay and that Marks reply did not come across very well. I am sure that it was not his intention to offend you or anyone else as we do appreciate all of our guests. It's great to hear that you were able to enjoy the spa area and were impressed with the rest of the team. They'll be delighted to hear your compliments. I hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Great hotel location"

4
Philip J, Peterborough, United Kingdom 11/11/2018

Stayed here for 3 nights for business in early November The hotel room was ideal with plenty of space and comfort The staff were polite and helpful and the facilities were top end Meals were a bit on the high priced side but the quality was excellent Would recommend this hotel as a perfect base for exploring Loch Ness and the surrounding area

Sara F, front desk at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Phillip, Thank you for taking the time the write your review. We are so happy to hear that you enjoyed your stay with us for business. We are glad you enjoyed our facilities and found our team to be polite and helpful as well as enjoying the quality of our wonderful menu! We hope you enjoyed your time in Inverness and we can welcome you back in the future! Kind Regards Louise Front Desk

"3 night stay"

5
User 11/11/2018

Beautiful hotel. Staff all helpful and friendly. Our river view room was modern and the view of the castle was perfect. The best thing about this hotel is the breakfast!! So much choice and lots to tempt. We will definitely be returning....

Sara F, Front Desk at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Fiona, Thank you for taking the time to write your review. We are so happy to hear you enjoyed your stay with us especially our breakfast! Thank you for your kind comments on our friendly team. We hope enjoyed your time in Inverness and we look forward to welcoming you back in the future!

"Some pros, some cons"

3
652lindsays, Gainesville, United States 09/11/2018

I'll start by saying the location is convenient to restaurants & sightseeing. The front desk staff is friendly and helpful. The lobby area is beautiful, but the guest rooms do not match the opulence of the lobby. Our room was pretty basic, a little surprising after seeing how lovely & updated the lobby is. The bathroom appears to have been updated recently, but the bedroom area itself seems a little shabby by comparison. Very creaky floors since it's obviously an older building, so the guests above us were fairly noisy often. The cleanliness of the room was just ok, there were some hairs on the bed covers from previous guests. The wifi was a bit on the slower side in the guest room, but seemed to work better in the lobby area.

Rec E, Front Desk at Best Western Inverness Palace Hotel & Spa, responded to this review
HI Lindsay, Thank you so much for taking the time to write your review. We are very happy to hear that you enjoyed our great location and found our front desk staff friendly and helpful. You will be pleased to hear that we have exciting renovations planned for our wing rooms in the New Year so soon our rooms will match our lovely lounge and bar! I apologise about the cleanliness issues you experienced during your stay. This is not our usual standard and I will pass on your comments to the head of department. We did have issues with our wifi in the past weeks. This has now been sorted and our wifi is back up and running fully! We are sorry this impacted on your stay. We hope you enjoyed your time in Inverness and we hope we can welcome you back in the future. Kind Regards Louise

"Great Location!"

4
Red1020, Montreal, Canada 08/11/2018

Great location, great service, comfortable bed and breakfast choices were diverse, but really bad internet service. I'm not sure if I would stay at this location again knowing this issue, I would probably look elsewhere. Which is to bad because everything else was great, but good internet is fundamental.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Red1020! I'm very pleased to hear that you enjoyed so many aspect of your stay. I'm sorry to hear that the WiFi was such an issue for you during your stay. We have been experiencing issues recently which are currently being investigated. I do hope that we can welcome you back. Kind regards, Aimee

"Best location, best view.."

5
Anuya_03, Mumbai, India 08/11/2018

Best Western is definitely one of the best hotels to stay in Inverness, its biggest plus point being the location - along River Ness, opposite Inverness Castle. Staying here, you can enjoy a lovely stroll on Ness walk, or cross the bridge to reach city center or simply sit by the window & enjoy the view of Inverness Castle & the Ness. If staying here, try to get the river view room on 1st floor.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your review, Anuya_03! I'm so pleased to hear that you enjoyed your stay, we're very lucky to be in such a wonderful location. I hope that we can welcome you back. Kind regards, Aimee

"A mixed bag but not what we expected "

2
User 07/11/2018

I really wanted to like this hotel but as much as I try it just falls short in so many ways. Firstly the free parking is a joke...there is something like 20 spots and then you have to park on the street or pay for someone to park it in a car park blocks away (so if you read their websites amenities list and see free parking, take it with a grain of salt and dont expect to get a spot). Secondly we chose this hotel because online it said it had a guest laundry. We are travelling around the UK and our clothes were starting to get a bit ripe. Turns out it has a laundry service not a guest laundry...no help if you are staying one night and way too expensive to get all your clothes washed. Thirdly, the bathroom is tiny. It is postage stamp size. So small I almost hit my knees on the bath when I sit on the toilet. Last complaint is it is so freaking hot in the rooms. It is single figure temps outside but no matter what I do I can not get to sleep as it is like a sauna in here. It is not all bad, the bed is a good size, the building looks nice from the outside and it is clean enough. The location is ok as well but its hard to get past all the things you are misled to believe are available and the couple of negative things that come with this hotel.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, David. I'm disappointed to hear the we didn't live up to expectations. I'm sorry that you found parking tricky, we do specify on our website that free parking is limited but that we do have an overflow and will valet park for a small fee. I'm also sorry to hear that you weren't pleased with your bedroom. We always prefer that you let us know if you're unhappy so that we can either try to resolve any issues for you or find you a room that is more suitable. I hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Good stay "

4
User 07/11/2018

On first impressions we couldn't work out why this is officially only a three-star hotel. The reception and bar area were visibly stunning. When we got shown to our room (in another building) we learned why. Some sort of ink stain on one of the bed covers as seen in picture. Didn't particularly bother us but a five-star place would resolve that. Only other issue was the noise. We could hear everyone arriving in late and leaving early as well as conversations in the hallway which disturbed our sleep. Massive shout out to the night concierge. Dealt with another guest's problem amicably from what we could hear late at night as well as providing us with water from the bar after it had closed.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, BlairC7. I'm sorry to hear that you were disturbed by noise from surrounding bedrooms and that there was an ink stain on your sheets. I'm delighted to hear that you liked the bar and lobby areas, these have been recently refurbished and we have more exciting plans for the near future. I hope that you enjoyed your visit to Inverness. Kind regards, Aimee

"Staying in the Best Western Inverness Palace Hotel and Spa"

5
User 06/11/2018

I think this is a great hotel. The room had a great view of the castle and river. The staff was warm and always helpful. The breakfasts, the only meals I ate there, were very good, and the location is excellent. I strongly recommend it. I also stayed at this hotel two years ago and gave it a similarly enthusiastic review. I'll stay there again.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your review, RichardU263. It's so great to hear that you enjoyed your most recent stay. It's always lovely to hear of guests returning and I do hope that we can look after you again soon. Kindest regards, Aimee

"Noisy!"

2
LaLah_1, Glasgow 01/11/2018

Definitely won't be returning. They have obviously spent a fair bit of money in the foyer, reception and bar areas, but the same attention was not afforded to the rooms. The rooms are dated, to say the least. There is absolutely no soundproofing either, so if you want to sleep beyond 6.30am then I'd advise going elsewhere. You can hear conversations in rooms all around (above too!) and the floorboards of the room upstairs were exceptionally creaky. You could hear wardrobe doors sliding, multiple televisions, conversations, alarm clocks. My room was also close to the gym/pool area, so come 7am there was the relentless thud of people on treadmills! During the day, the pool area is also unbearably loud in the room with music and kids. I understand it's an old building, but if you're spending that much money on a shiny new reception area to impress would be guests, at least put some soundproofing in so said guests can sleep (particularly in rooms around the gym/pool). Can't comment on food or drink because it was overpriced (£15 for breakfast per person when there are numerous cafes in Inverness). Didn't use the spa facilities as full of kids both days of my trip. Also, minor note - Netflix advertised on TVs was not on the TV in our room. Half of the buttons on the universal remote didn't work with the TV though, so perhaps we just couldn't access it.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, LaLah_1! I'm sorry to hear that you were left feeling so disappointed with your stay. This is never our intention. We are constantly reinvesting in the hotel, with the bar and a number of bedrooms being completed earlier on this year. We have plans to continue refurbishing bedrooms in the near future. I'm sorry that you were disturbed by noise from surrounding rooms and the leisure club. I hope that you enjoyed your time in Inverness. Kind regards, Aimee

"Solid Choice in Excellent Location But Not Without Issues"

4
psaseattle, Sun Valley, Idaho 31/10/2018

Stayed for one night recently at the BW Inverness Palace Hotel & Spa in a river-view double bedded (2 beds) room. This is a stately looking historical building that has a well renovated lobby area, a modern (though somewhat un-cozy feeling) brasserie area, and decidedly less renovated upper floor and rooms. I can only speak to my river-view room as I did not see anyone else's room. Though considered a higher-category room because of the view and large picture windows, the room itself was somewhat dated though decently well-kept. Lighting was old and stark from fixtures on very high ceilings. Practical lighting was too dim and grim to cast sufficient ambient lighting into the room which was spacious in size. Carpets were past replacement time. Bathroom was also past stale date in terms of fixtures, shower, and overall comfort. Overall, felt a bit like staying in a grand old hotel that was past its prime. That said, other rooms may well have been totally renovated and I just happened to be in one that hadn't been yet. Downstairs the lobby was bright and well renovated. Breakfast buffet and breakfast room were good. Location was excellent and probably one of the strongest features of the hotel. Staff was also very friendly. Attached to a spa / gym facility with indoor pool. Would I return? Maybe...if the rooms were renovated. The hotel is reasonably priced so I would recommend as a good, solid option for Inverness.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your great review, psaseattle! I'm delighted that you enjoyed your stay. It's great to hear that the team made a great impression and that you were impressed with the breakfast and leisure facilities. We are constantly putting money in to refurbishing and renovating the hotel and have rooms in varying sizes and styles.If you're unhappy in your room we'll always do our best to find you one that is more suitable if you let us know. I'm sorry that we couldn't do this for you. If you're staying with us in future please feel free to request a recently refurbished room and we'll do our best to accommodate. We do have plans to continue with room refurbishment in the near future. I hope that you enjoyed your time in Inverness and that we can look after you again soon. Kindest regards, Aimee

"Birthday "

4
User 28/10/2018

Hotel was lovely in a fab location our room overlooked the river! The only negative was the receptionist on arrival was poor service ie rooms nor ready off you go no suggestions no information not what you would expected from such a nice hotel

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Angiepugs, Thank you very much for taking the time to write your review. It's great to hear that you enjoyed your stay and were impressed with the location. We're so lucky to be in such a fantastic place. I'm sorry to hear that you had a negative experience on check in. This is very unusual as we pride ourselves in providing a high level of customer service. Unfortunately we can't always guarantee an early check in, however we will store your bags in our luggage room that you're free to explore Inverness. We also have free attraction maps sitting on the Reception desk to take, I can only apologise that you weren't helped with this. I will pass your feedback on to the Reception Manager to be looked into. I hope that you enjoyed your time in Inverness and that we can welcome you back again soon. Kindest regards, Aimee

"Perfect spot"

5
ericchurch1, Glasgow, United Kingdom 21/10/2018

Great hotel , with a great spot right on the water front with a view of the castle, a 2 minute walk your right in the city centre , the pool sauna and steam room were just the perfect end to a long day of driving

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Ericchurch1. I'm so pleased that you enjoyed your stay and were able to take advantage of the spa facilities. I hope that we can welcome you back again soon. Kindest regards, Aimee

"Historical building in a great location."

4
Aimeechuck, Lake Charles, Louisiana 20/10/2018

Historical building in a great location, loved the area. There were plenty of restaurants and quick walk to the bus and train stations. The elevator was super small, and they do not have a guest laundry as it says in the amenities list, but there is a launderette around the corner.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Aimeechuck, Thank you so much for taking the time to write your review. It's great to hear that you were impressed with the hotel and location - we're very lucky to be in such a fantastic area. Unfortunately as we're a Victorian building we're unable to make significant structural changes such as widening the lift shaft. I'm very sorry that there was a miscommunication regarding guest laundry. We do provide a guest laundry service, wherein we'll take your clothes to/from the laundrette for you. I hope that you enjoyed your time in Inverness and that we can welcome you back again soon. Kindest regards, Aimee

"Could do better"

3
ianwalker1875, Edinburgh, United Kingdom 18/10/2018

Stayed for one night on business but with my wife. Eat at Brasserie which was good but restaurant was cold. Breakfast food was also cold and had to ask for toast to be redone as it was barely toasted. Room was good with great view of river. Looked like they cater mainly for bus parties but a little more attention to small details could make this exceptional.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Ian. I'm pleased to hear that you enjoyed your meal in the Brasserie and were pleased with the view. We're very lucky to be in such a wonderful location. I'm sorry that you felt a little disappointed with breakfast. We do cater to groups, but we try our hardest to make sure that all guests are treated equally and feel welcomed. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Noisy Cleaners, Safety Hazards, Unprofessional Staff - Not Worth the Money"

2
rawreviewsbyc, Zurich, Switzerland 17/10/2018

Arrived around midnight and was given an exceptional welcome by their staff however it was a pity that we encountered such a rude staff in the morning. As we are late risers, we woke up close to midday. While we were getting ready, a cleaning lady knocked on our door despite the Do Not Disturb sign. We told her to come back later. She then promptly informed the reception staff who then called us. We then told the reception staff se would want to extend our stay and would be down in a few minutes. She then gave a sarcastic remark saying that she wanted to ask if we were extending our stay as it was beyond check out time. In about 30 minutes, we went down to return the key and upgrade to a bigger room, as their ‘cosy' rooms are TINY. And you know what? The same lady who was on the phone was at the reception and had the cheek to berate us saying that we told her we'd be down in a few minutes but took 30 minutes instead. Before we could even finish our request for an upgrade, she repeated herself, whining that we took 30 minutes to come down at least 3 more times. Then she said she already charged us for the room. She then stopped when I emphasized that I know what she said and clearly stated we wanted an upgrade to another room. It was quite funny because the first time I asked for an upgrade (which we were willing to pay for), she said there were no rooms available. Then when I asked her again after another whining spell, she magically found another room for us and used a condescending tone to tell us the price. Grotesquely unprofessional and childish. Don't even get me started on the bigger room which we paid an extra £40 for. The decor was dated, floor was squeaky, no lotion/conditioner when the smaller room had some and to top it off we were rudely awoken by their staff doing repairs on some door right outside our room starting from 8AM-10AM. Then we had the pleasure of listening to the cleaning ladies' loud conversation about their grandparents around 9AM. Not to mention their ever so courteous check out call promptly made just before midday. Note that there are no late checkout provisions. We were given a loud firm ‘No' on that one. Quite a shame as most of the other big name hotels we visited had generous late check out provisions. Oh and did I mention that I cut my finger on the hotel room door? I was only holding the front of the door and got a deep gash on my finger. Very dangerous for little kids. Told the receptionist about this and she just ignored my comment. Worst of all, my partner slipped and fell in the shower. The floor was just too slippery and it scared me to imagine what would have happened if he fell the wrong way or if it was an elderly person falling. Upon informing the receptionist, she told us we should have asked for a rubber mat. ??! For £140/night I wouldn't recommend this ‘palace' which provides services more suited for a stable. Service aside, this hotel poses safety hazards in the room which resulted in injury to guests. Rated Poor instead of Terrible only because of the exceptional service we got upon our check in. Everything went downhill from there. Disappointing.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear C.C, Thank you so much for taking the time to write your review. I'm very sorry to hear that you were left feeling so disappointed with your stay. Unfortunately due to the volume of guests that we cater to we can't always guarantee late check out, and do need advanced notice of a late check out request. I'm very sorry that you felt that you were being berated by the reception team, and that you felt customer service wasn't of a high standard. This is very unusual as we always strive to provide a great guest experience. I'm sorry that you were awoken by a member of the housekeeping team, unfortunately as you were due to have checked out at 11am that day, they didn't expect you to be in the bedroom. I'm glad that we were able to extend your stay for you and that you were so impressed with the member of staff who checked you in when you arrived. Health and safety is very important to us and we're concerned to hear of your injuries, we have taken note of your feedback and will look into this. Can you please contact me directly to let me know which door you injured yourself on? Thanks and Kind regards, Aimee

"Stunning location and building"

5
Katdav1960, Cranbourne, Australia 12/10/2018

Gorgeous hotel excellent service amazing food both breakfast and dinner been recently refurbed so in stunning condition right on the banks of the river ness close to city centre book a room with river views beautiful has everything you could need for either business or pleasure trip away. Right across the river from the castle too

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your review, Katdav1960. I'm delighted that you enjoyed your stay and were impressed with the food. We're very lucky to be such a beautiful location. I hope that we can welcome you back again soon. Kindest regards, Aimee

"Best hotel I've stayed in in the UK"

5
User 08/10/2018

We had a wonderful stay at the Palace Hotel - amazing breakfast, incredibly comfy beds and the rooms and reception/bar are beautiful. Great views from the 4th floor and and excellent location in town. The staff were brilliant, incredibly helpful and friendly. We also really appreciated the chill approach of the hotel to people having alcohol in their rooms, and even providing ice! Housekeeping team were great in particular. We were in town for Pride - I've had negative experiences at hotels before as part of a same sex couple so it was an excellent bonus that noone even batted an eye about that, and several staff made positive comments about us being dressed up for Pride - which was lovely. This sort of thing makes a huge difference to LGBT travellers . The pool and sauna were also excellent, and if the shower area gets refurbed next they would be perfect. I also left something at the hotel and they were very helpful in finding in and posting it back. Will definitely stay here again!

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write such a fantastic review, Sophie! It's great that you enjoyed your stay and were impressed with the team - they'll be so pleased to hear your compliments. I'm glad that you were able to take advantage of the leisure club and that you liked the bar and lobby - we're very proud of the recent refurbishment. I hope that you enjoyed the parade and that we can welcome you back again soon. Kindest regards, Aimee

"Good breakfast"

4
mcbooton, Ramsgate 02/10/2018

The room was clean and well dressed, the breakfast was good with some scotch fare including haggis, room 505 had a droning sound all night (heaters?) That Stopped this from getting 5 stars. The morning staff had trouble understanding English but got there in the end, would stay again

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Mcbooton! I'm so pleased that you enjoyed your stay and were impressed with the breakfast service. I'm sorry that there was a noise that disturbed you through the night. I hope that you enjoyed your time in Inverness and that we can welcome you back again soon. Kindest regards, Aimee

"Nice Hotel"

4
LEO O, Brisbane, Australia 02/10/2018

Excellent location on the River Ness. Easy walk into the main shopping streets and to the railway station. You can also take a lovely walk along the river. There is a Tesco supermarket and a laundrette close by. Comfortable bed and pillows but no fridge in room. Good buffet breakfast.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Leo. I'm so pleased that you enjoyed your stay and were able to enjoy the lovely river, we're very lucky to be so near the city but still have lovely walks. I'm glad that you enjoyed breakfast and found your bed comfortable. I hope that we can welcome you back again soon. Kind regards, Aimee

"Adequate Hotel - Needs A Refurb"

3
Adiona, Vancouver, Canada 30/09/2018

The hotel is nicely located in downtown Inverness close to restaurants, pubs, the bridges park walk, and a pedestrianized area. The breakfasts are very hearty and room service was was quick to respond to any needs.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to review your stay, Adiona! It's great to hear that you were pleased with the location and enjoyed the breakfast. You'll be glad to hear that we do have refurbishment plans for some bedrooms in the near future, I hope that we can welcome you back to see them on your next visit to Inverness. Kindest regards, Aimee

"A Beautiful Visit"

5
kjbouse, Loudon, Tennessee 19/09/2018

This is a terrific place to stay in Inverness. It is beautifully located on the River Ness with a view of Inverness Castle. It is within a few minutes walk from downtown Inverness (convenient foot bridges across the river.) The food is excellent, and the staff are warm and accommodating. I plan on staying here again on my next visit.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Kjbouse! I'm so pleased that you enjoyed your stay and were pleased with the location. It's great to hear that you were pleased with the food and that you found the team accommodating. I do hope that we can welcome you back again soon. Kindest regards, Aimee

"So-so stay"

3
mjt1012, Los Altos, California 10/09/2018

We booked this hotel given the prime location in Inverness and certainly this element to the stay did not disappoint. We had a lovely room (room 501) in an adjacent building and while the room was very nice, we were unable to access the BW WiFi and water was not always hot in the shower. Breakfast is good though given the size of the hotel and the quantity of tours that stay at this hotel, a 2.5 hour time window for breakfast seems quite inadequate. Gym is adjacent to the indoor swimming pool and is in need of some TLC. If location is your prime objective than look no further. If you're looking for a great hotel experience then would recommend other accommodations.

Aimee A, Revenue Manager Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write your review. We are glad to hear that you enjoyed our great location and liked your room. We apologies for the issues with the WiFi during your stay. We always try to address these issues immediately and we apologies we weren't able to do so for you on this occasion. We are always happy to receive feedback from our guests and I will pass on your comments about the breakfast time and fitness suite to the respective Heads of Department. We hope you enjoyed your time in Inverness and that we can welcome you back in the future! Kind Regards Louise G

"Great Rail Journey Tour"

5
Jean T, Huddersfield 04/09/2018

We have just stayed in the Best Western Hotel for 4 nights. The helpfulness of the friendly staff, nothing was too much trouble. The room was lovely, large and modern and cleaned to a very high standard. We were on a half board basis, and the food was excellent, always very hot and plenty of choice, and served quickly by excellent staff who made sure you had everything you needed to enjoy your meals. It is in a good location and perfect for a walk either into town or by the river. We would certainly stay here again if we came up to Inverness again.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your amazing review, Jean! It's fantastic to hear that you enjoyed your stay at the Palace so much. The team will be absolutely delighted to hear your lovely compliments. I hope that we can welcome you back again soon. Kindest regards, Aimee

"Excellent Restaurant "

5
Karen C, West Vancouver 02/09/2018

While on a bus tour, we stopped and had lunch in the hotel restaurant. We had a 3 course lunch which was absolutely amazing! If you are Inverness and would like an amazing meal, stop in at the Palace Hotel. It overlooks a canal which provides a peaceful ambience.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Karen! I'm so pleased to hear that you enjoyed your lunch with us whilst on your tour. The chef will be so happy to hear your fantastic feedback. Kindest regards, Aimee

"Fantastic"

5
kmcmanus89, Edinburgh, United Kingdom 01/09/2018

I recently stayed here for 5 nights for work and received the best service I have ever had in staying at a hotel (for either Work/leisure). The hotel itself is beautiful, it is right on the river and a 2 minute walk to the centre but still in a quieter residential bit so you aren't near all the busy restaurants/bars. The car park is limited for spaces but they offer a valet parking service which I gladly took up. I was in the annexe building which is separate to the main hotel but has recently been refurbished. I understand some rooms have been updated (502) is one of them. The decor is modern and stunning, bed was large and very comfy. The room was spotless. Only downside was I was next to the main door so it can be noisy at times with people coming in/out but when I asked reception about this they offered me another room and complimentary drinks. They told me I had one of the nicest rooms so I just stuck with it. They also left that choice with me and said I could change any time no problem and they would move my stuff. The staff would do anything for me and I think I must have been a nuisance as the phone in my room didn't work (and also signal for mobiles in the room was non existent) but not only did the hotel send someone over to fix the phone (at night time and I mean 10pm) but they kindly let me use the phone at reception to make a few work calls. On top of all of that, it became apparent I needed to stay an extra night (on what would have been my last night) and was given this for no additional cost. The restaurant was also fantastic. I ate in there every night, the food was fresh and was of a good quality (my partner is a chef so I know good food!). Unfortunately I didn't get a chance to use the leisure facilities but it certainly looks good! All in all it was a fantastic stay and I plan on returning for a leisure trip next time!!

Sara F, Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear kmcmanus89, Thank you for taking the time to write your review on your stay here at The Palace Hotel. I am thrilled to read your kind words about our service, we do pride ourselves on this so it is lovely to see that it has made such an impact on your stay. I will definitely pass your fantastic comments about your food onto our chefs. Hopefully next time you stay we can make sure to give you a quieter room with a fully functioning phone from the start! Kind regards, Kara

"Nice hotel in a great location"

4
User 30/08/2018

We really liked this hotel, it was perfect for our short break. We found the staff were extremely friendly, our room was clean with a comfy bed. The location is also perfect for exploring Inverness with a great view of the castle and river.

Sara F, Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hello, Thank you for your review. We pride ourselves on our friendly service so it is lovely to see that you thought so too! We are very lucky with our location, the view of the castle really is a treat! We hope to welcome you back soon. Kind regards,

"Great for weekend stays whilst in Inverness"

4
stuABZ, Aberdeen / Scotland 28/08/2018

Stayed at this hotel many times, during me & my wifes weekend breaks in Inverness, nice & central to bars & restaurants, plus shopping areas, hotel is nice & clean with a great choice for breakfast although I did find the breakfast costs per person a bit high, free parking & a swimming pool is a added bonus for this hotel

Sara F, Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi StuABZ, Thank you for your review, we are so happy that you enjoyed your time with is. We are very lucky we are in such a great spot and able to offer the parking and pool to all of our guests. I'm glad you enjoyed your breakfast and hope you will stay with us again. Kind regards, Eilidh

"Fabulous Location "

4
HandT69, Ipswich, United Kingdom 26/08/2018

This was a rather last minute booking which combined with summer school holidays meant we had to pay top dollar. That said this is a fine hotel in a first class location and we had a river and castle view room. The downstairs bistro, bar and reception area makes a good first impression and although the bedrooms are a little in need of bringing up to date, in all other respects this was a good place to stay. Sadly there were some incredibly badly behaved residents who created an early hours crisis with the night porter having to be called and the errant folk removed. We were moved away from the inconsiderate residents the next day by Louise the Duty Manager, without quibble, to an equally good room and the problem was handled professionally. Such a shame as such people should be in a Travelodge is that is what they want to do, not a top end hotel in a sedate and beautiful city. We would certainly return.

Sara F, Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi HandT69, Thank you for taking the time to leave such a lovely review, we are so happy you enjoyed your stay with us. I do apologise for the disruption during your visit, but I am pleased to hear that it was dealt with swiftly and that we managed to get you another beautiful room. We are very lucky with the beautiful new Bar and Brasserie, it's great to relax in! You'll be pleased to hear that we have plans to refurbish some of our rooms at the end of the year. We do hope you'll be back to see us soon. Kind regards Eilidh

"Not Your Typical Best Wesrern"

4
john c, Franklin, Tennessee 25/08/2018

If you live in the USA the Best Western name frequently conjures up an image of a mid to low price motor inn. This is anything but. It is a luxury hotel in a great location with a nice spa, good food and a good bar. It is within walking distance of good pubs, restaurants and shops. As you step outside you have a good view of the river and castle. The room was clean and well appointed. I would have rated it higher but the fire alarm sounded at 1 AM and we had to evacuate the hotel. Apparently it was a false alarm.

Sara F, Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hello John c, Thank you for such a lovely review. We are very lucky with our great location, it really is beautiful. I'm so sorry to hear that you were disturbed by the fire alarm. It's such an import device in the event of a fire. We understand that this is frustrating when it is a false alarm, but we must follow procedure to ensure our guests safety. We do hope you'll stay with us again if you come back to Inverness, hopefully next time you will get a full nights, peaceful rest. Kind regards Eilidh

"Vacation "

4
User 24/08/2018

Good hotel. Great location. Stayed in the river facing room. Clean large room and kingsized bed. Good bathroom and linen. Staff is very friendly, courteous and helpful. 3 important points to note: 1 There is no elevator in the Annexe Building and we were on 3rd level with high ceiling. Everyday twice or thrice was a painful climb. 2. There is no Airconditioning and it can be a bit suffocating at night after a while. 3. Restaurant is average and so is the breakfast spread.

Sara F, Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Krishnamurthy I, We are so happy to hear that you enjoyed your stay with us in Inverness and thank you for such a great review. I'm so sorry you did not have access to an elevator, As the building is Victorian, we are unable to change the structure which includes adding an elevator. We will always do our best to get another room if needed, so I am sorry we were not able to do this for you on this occasion. We have had unseasonably good weather this year, which has resulted in the rooms being warmer than usual. We do provide fans in all of our rooms to try and cool them when needed. If you would like to contact me directly with the issues you have in the restaurant, we will ensure that this is looked into and resolved going forward. We do hope you will chose us again if you are back in Inverness.

"Very central, ideal for relaxation"

4
matrix089_01, Frankfurt, Germany 24/08/2018

I have been there on my way to the coast. The building looks old but the hotel is up the usual standards. The spa is a place where you can relax. At the breakfast one had the choice of standard continental breakfast or Scottish, which was quite good. The personell was very helpful with the luggage, as I had a sore foot. I had to order something to the room due to the foot. This could be the only criticism. Lamb Curry was out. I was asked if chicken is ok. Which it was. But the curry was just a hot tomatoe sauce quickly knocked up, not tasting at all Indian. Also the price was not reduced due to the lack of lamb. Paying the same price for cheaper ingredients is not very professional. This did not go into the rating, cause normally one doesn't eat at the hotel.

"Great stay and staff"

5
atownsend286, Hemel Hempstead, United Kingdom 24/08/2018

Wonderful location, views and spa but best of all the friendly staff. Having arrived early on the overnight sleeper we were warmly welcomed and the housekeeper Loise ensured we were able to check in early.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Atownsend286! I'm so pleased that you enjoyed your stay and were impressed with the team. It's great that Louise was able to help with early check in, she'll be delighted to hear her special mention. I hope that you enjoyed your time in Inverness and that we can welcome you back again soon. Kindest regards, Aimee

"Overnight visit"

5
User 21/08/2018

Good central location, easy access on foot to town centre. Good facilities in room and common areas. Pool good size - just lacks a spinner for your costume. Good range of food for breakfast and friendly helpful staff.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your fantastic review, Dawn. I'm so happy to hear that you enjoyed your stay and were pleased with the leisure facilities. It's great that the team were able to make such a good impression and that you were pleased with breakfast. I hope that we can welcome you back soon. Kindest regards, Aimee

"Very Good Layover"

4
bpricetb1, Oceanside, California 18/08/2018

This Hotel is in an excellent location and great views of Castle with river below. Great location for center of town without the noise. Reasonable rates. would have been five star if they provided decent pillows, not the hard flat pancakes and option to the heavy feather blankets, not useful in summer months. Rom was great and clean.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, bpricetb1! I'm so happy to hear that you enjoyed your stay, we're very lucky to be in such a wonderful location. I'm sorry that you were disappointed with the bedding, but am glad that you were pleased with the room. I hope that we can welcome you back on your next visit to Inverness. Kindest regards, Aimee

"Nice location but overpriced"

4
Alexander N, Stockholm 14/08/2018

This hotel has a very nice view of the Ness River and the Inverness Castle. We stayed for two nights in a large but a little outdated room. The room did however have an ironing board and steam iron so we could look our best. Breakfast was good but served at a high pace with staff taking plates away as soon as you'd taken your last bite. This hotel has a great location and very nice views but is a bit overpriced for its worn rooms.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Alexander! I'm pleased that you enjoyed the view from your room, we're very lucky to have such a wonderful location. Though I'm sorry that you felt the room was a little outdated. We do have a range of various room styles, and have plans for upgrading some bedrooms towards the end of the year, you'll be glad to hear. I'm glad that you enjoyed breakfast, but sorry to hear that you felt a little rushed by the team. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Amazing all round."

5
fionaaustralia, Melbourne, Australia 13/08/2018

We had a room overlooking the castle and river and a large room at that. A table and two chairs at the window, two desks as well as side tables. Large bed. Bathroom was large with two basins and all amenities. The shower was over the bath which is not unusual but they provided non slip mats which is.We are at the stage where climbing in and out of baths is a little risky. Anything you asked for was provided for.. The lift is cosy but there is always someone available to help with your luggage anyway so not a bother. The staff could not have been nicer or more helpful, nothing too much bother. We always had breakfast before a big day of sight seeing and were really only in the Bistro twice but very good food and prompt service by friendly staff. They even made us a lovely take away lunch on the day we left in case we were unlucky enough to get the dreaded Scotrail yuck! We were there for a week and could not fault it at all. Thank you to all the staff who made our stay so memorable.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Aw, thank you so much for your amazing review, Fiona! I'm so pleased to read that you enjoyed your stay so much and that the team were able to make your stay extra special. I'm glad that we were able to help by providing non-slip bathmats, we do also have walk in showers if this is preferred. If we're lucky enough to look after you again, please feel free to request a walk in shower opposed to a bath and we'll do our very best to arrange. I hope that you enjoyed the rest of your visit to Scotland. Kindest regards, Aimee

"Beautiful Hotel in a good riverside location"

3
mdm1972, Port Douglas, Australia 13/08/2018

The hotel is one of the typical older style hotels in UK, so the rooms are simple and a little dated. BUT the staff are excellent and the rooms are very clean and tidy. Hence for the price the value is excellent. Good wifi, free onsite parking. The 'fitness centre' is very UK, so for foreign guests it is not what you will be used too. But for those from this part of the world the highly chlorinated pool etc is the norm. We had a comfortable one night stay as we began our NC500 journey.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, mdm1972! We are actually one of the oldest hotels in Inverness, dating back to 1890. We have a range of different style rooms and have more refurbishment plans in place for the end of the year for some of the bedrooms to help bring into line with the rest of the hotel. It's lovely to hear that the team made such a great impression. I hope that you enjoy the rest of your NC500 adventure. Kindest regards, Aimee

"Good hotel with a great location"

3
rstamada, Sao Paulo, SP 06/08/2018

We stayed 2 nights at this hotel last July. Inverness is a beautiful and small city. This hotel is located by the river, and from our window we could see the castle, it was amazing!!! The hotel is obviously old, and you can tell it just looking from outside. We got a family room, with a king bed and a rollaway bed. The room was big enough, old but clean and comfortable. The bathroom was too small, and the shower was ok. The sink was small and not very functional. The main problem we had at the hotel was that the weather was very sunny and hot, and there was no air conditioning in the room, only a fan, that didn't help much. And the heater in the bathroom was on, so it was even worse. We had breakfast at the hotel, and it was ok. Service was ok too. The price of the room was quite high, mainly because of the location, I think. Next time we go to Inverness, I think I would try another hotel. It is a good hotel, but the price was too high considering what we get.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
It is so great to hear that you enjoyed your two nights stay with us, Rstamada! The hotel was built in 1890 and was actually one of the first to have electricity in Inverness. I'm sorry that the fan didn't help with the hot weather that we experienced earlier in the year, air conditioning is something that we're looking into so hopefully in future this won't be a problem. I'm glad that you were pleased with breakfast and that the team made a good impression. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Beautiful hotel"

4
sheil27, Lerwick, United Kingdom 05/08/2018

Hotel is beautiful and the view is too. We were in the building next to the hotel on the top floor. But it had a view of the river which was lovely. It's a peaceful area with a view of the castle. The decor was lovely and we had everything we needed. I had to request a sewing kit from one of the house keepers, which she was more than happy to help with. The ladies as the front desk were lovely and smiley on arrival. Porter helped with our bags. The only down sides were the high speed Internet which we were told the rooms had was extremely poor, we ended up just switching off the WiFi. Also the rooms were an incredible temperature. They have a fan which we did use and opened both windows. But the hot air just swirled around the room getting no cooler. There isn't much they can do about that though so no point in complaining. Just be prepared. But other than that, I can't say we were disappointed. We ate out and didn't use the Resteraunt and breakfast facilities. So can't comment on them.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your well rounded review, Sheil27! It's fantastic to hear that you enjoyed so many aspects of your stay and that the team were able to make such a great impression.I'm sorry that you were experiencing WiFi connectivity issues during your stay, we'll always try our hardest to fix this for you. I do hope that we can welcome you back again. Kindest regards, Aimee

"Great Hotel and food service"

5
factinc, Washington, Illinois 30/07/2018

We booked a train tour through the Highlands of Scotland that used this hotel as the base for daily excursions. Rooms were modern and very comfortable. Indoor pool. Meals were provided. Breakfast buffet with all the trimmings. Try the kippers, they were delicious. Evening meals were three or four course with large portions and well prepared. Staff was very helpful with making a collect back to the US.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fabulous review, Factinc! It's lovely to hear that you enjoyed your rail tour so much, and that we were able to add to your Highland experience. It's great that the team made such a good impression and that you were pleased with the food during your stay. I hope that you enjoyed your time in Scotland and that we are able to look after you again soon. Kindest regards, Aimee

"Perfect spot"

4
Kaatje1962, Amsterdam 29/07/2018

Very nice hotel. Location is perfect, 5 minutes from the city centre. Recently renovated and well done. A little bit noisy, the Doors don t seem to have rubber noise demping. The Breakfast is poor, eggs overcooked, no fresh fruit salad refill, coffee really horrible from a machine, that for £15.- Employees there not really friendly. May be because it was too busy with tourgroups.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Kaatje1962, Thank you so much for taking the time to write your review. I'm delighted that you were pleased with the location and refurbishment. We're very proud of the new bar and lounge area. I'm very sorry that you were disappointed with the breakfast, I have let the head chef know and this will be looked into. I hope that we can welcome you back again soon. Kindest regards, Aimee

"False advertising "

1
dyork1, Yorktown, Virginia 28/07/2018

I choose this hotel because we were traveling and it was a very warm week in Scotland and I was looking for a hotel with an air conditioned room and their website said it was one of the amenities- we arrived and were taken to a separate building next to the main building and it wasn't large enough to open our suitcases in - when I asked about the A/C I was told it was in the hanging bag - a fan !!!!! When I went back to the front desk to complain I was told that the it was not false advertising because the BAR was air conditioned !!! I asked if I should sleep in the bar ??? No Apology - no reconciliation- there are other in the area much nicer for less money - give them a try !!!!

Aimee A, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Sir/Madam, I am really sorry that you have found something that says we have air conditioning in our rooms. This is not something that we have or as far as I know is in any literature about the rooms here at the hotel. I have spoken with the team and they did mention that they could not find it against the hotel when they were looking for you. If you can help me and let me know which site or area you saw this I will have it removed with immediate effect as this is not the impression we want to give. Please accept my apology and if possible contact the hotel directly so I can discuss further in person. Kindest Regards

"Mums 80th Birthday "

5
AJFELLA, Perth, Australia 27/07/2018

I was with my mum and uncle Ali who are both disabled - staff were very attentive and caring. Such an amazing hotel - the staff were very attentive and understanding. The breakfasts were fantastic! Highly recommended and hopefully will be back.

Aimee A, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hiya, Such lovely comments and very much appreciated, I will make sure your feedback is passed on for everyone to see.

"Lovely hotel"

5
User 27/07/2018

This is a lovely hotel friendly staff and very nice the rooms are lovely with commfy beds and everything you need the pool aria lovely and so is the spar aria will be coming back and the food nice as well.. And the Porter very nice... Pluse they have a lovely bar and food....

Aimee A, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Adam, thank you for writing such lovely comments and we look forward to seeing you back soon!

"Excellent hotel and staff"

5
gerardh118, Inverness, United Kingdom 24/07/2018

From welcome to check out the staff are attentive, friendly and go out of their way to ensure everything is to your liking. The rooms in the main hotel are luxurious and the smaller rooms are also ideal for short stays or business trips. The internet can be temperamental at times depending on location of the room but im being picky. Food has always been good or excellent, never had a bad meal in over 70 nights stay. The leisure facilities and staff are excellent. Could have newer equipment with variance of machines but limited space is a factor. Limited car parking but again they do the best with space available. Always enjoy staying here, 10/10.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Wow, thank you so much for your amazing review, gerardh18! It's fantastic to hear that we're able to impress on each of your many stays and that the team are able to make such a great, lasting impression. Everyone will be so pleased to hear your compliments of the hotel and team. We look forward to looking after you again soon. Kindest regards, Aimee

"Tired looking "

3
LauraCahill90, Motherwell, United Kingdom 24/07/2018

This could be a beautiful hotel however it seemed tired and dated when we stayed here. Our room was old and was in need of a refurbishment. With a bit of work this would an amazing hotel. It is in a lovely location for walking around Inverness and has a nice pool area. However it would need some work to be a 4 star hotel.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, LauraCahill90. I'm happy to hear that you enjoyed your time in Inverness and were pleased with the leisure facilities. We recently upgraded a lot of our bedrooms and you'll be glad to hear that we do have plans to upgrade more at the end of the year. I hope that we can welcome you back to show off the new rooms in the future. Kindest regards, Aimee

"Beautiful Hotel"

5
anneehlers56, Meyerton, South Africa 24/07/2018

Arrived at the Hotel, rooms were not ready as we were very early, they accommodated us by locking up our luggage and off we went exploring, such a beautiful place Inverness, we were there for 2 days, and very hot (25 degrees) not usually that hot, one of the warmer summers they were experiencing, extremely helpful and friendly staff.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, anneehlers56. I'm delighted that you were able to explore Inverness in one of the sunniest summers in history! It's great to hear that the team made such a good impression and help to make your stay extra special. I hope that we can welcome you back again soon. Kindest regards, Aimee

"What a sad disappointment!"

1
dee_swam, Muscat, Oman 19/07/2018

Really not worth the prices. It was one of the most expensive hotels we booked during our 3 weeks trip across the UK (splurged because we were there on my birthday). We got our rooms in the adjoining block, three flights up (no elevator) and a brilliant view of a parking lot. Our friends got their's on the ground floor - so they couldn't even give us rooms together. The room was bare basic - with a tiny shower area. The spa was booked out for 3 days so we didn't get an appointment. The service at breakfast was extremely clinical - no smiles. The waitstaff were grumpy and overworked. It was my birthday on one of the days and they gave me a tiny stale cake from a grocery store, with a couple of waitresses singing happy birthday like they were forced to. Wouldn't recommend this hotel to anybody even if they paid us.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear dee_swam, Thank you so much for taking the time to write your review. I'm very sorry to hear that you were so disappointed with your stay and for the difference in allocated rooms. I have brought your feedback to the attention of the Reception Manager, and the Food and Beverage is also looking into customer service provided by the team at breakfast. I have sent you a private message so that hopefully we can talk more about your stay. I hope that you enjoyed your trip to the UK! Kindest regards, Aimee

"Poor service & requires an interior update"

2
switcher33, Dublin, Ireland 18/07/2018

Had to wait 10 minutes for a drink, had to remind bar staff of my simple order despite no one else in the bar. Staff were chatting and joking amongst themselves, tables not cleared. Clear lack of managerial input or at least a manager who cares. Food came cold, had to send it back. Hotel could do with an update. Mens changing room is dilapidated and run down looking. Ridiculous money for what it is. Can't say I would go back in a hurry!

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear switcher33, Thank you for taking the time to write your review. I'm so sorry to hear of your poor experience during your stay. I have given your feedback to the Food and Beverage Manager who has taken this seriously and is taking it up with the team. We pride ourselves on providing a high level of customer service, and I can only apologise that wasn't the case. You'll be glad to hear that there are refurbishment plans for the Leisure Club in the future. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Nice hotel on the river"

4
Aijaz S, Riyadh Province, Saudi Arabia 14/07/2018

Old building but well maintained. Parking was free. Location is amazing walking distance from good restaurants. Weather was hot. The hotel is not air conditioned but a fan is enough to keep you comfortable. Breakfast was average. Staff were helpful and friendly. Overall a pleasant and enjoyable stay.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Aijaz, Thank you so much for taking the time to write your review. I'm delighted that you were pleased with so many aspects of your stay. We're very lucky to have such a wonderful location and team. I hope that you enjoyed your time in Inverness and that we can welcome you back again soon. Kindest regards, Aimee

"Quiet & relaxing"

4
JEO_1973, Mercersburg, PA 10/07/2018

The hotel is a little tricky to find, but GPS solved that. It is very stylish and a quiet place. We stayed in a suite room in the garden building and had a great night's sleep. The breakfast was buffet style and good.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi JEO_1973, I'm delighted to hear that you enjoyed your trip to Inverness, however I think you may have reviewed the other Best Western in Inverness. The images appear to be of the Best Western Plus Lochardil House Hotel, Greame will be pleased to hear that you enjoyed your stay. Kindest regards, Aimee

"Fabulous view of Inverness Castle in the sunshine and the sparkling River Ness"

4
MyloNorwichEngland, Norwich England 08/07/2018

We stayed at the front of the hotel, in Room 22 and from the wide, tall bay window we were afforded a stunning view of the sparkling blue River Ness in the sunshine, winding its way alongside the road, and the shining honey-coloured stonework of Inverness Castle, on the opposite bank. We think this must be one of their best rooms. The food, & bar were average, but the standard of service was outstanding. This is an old solid-looking Hotel, with one of the smallest lifts we've ever seen. It only seemed to take 2 people without luggage, but luckily there were helpful porters to carry the cases up to the room. At a local pub “The Gellions” just over the bridge, we found a brilliant real ale on handpump, called “Dark Island” by the Orkney Brewery, a genuine dark Orkadian Ale. The journey by rail to Inverness from Edinburgh took about 3 ½ hours and travelled through splendid wild scenery (that you just don't see in Norfolk!) - Mountains with snow-covered peaks (in late April!), and others swathed in pine forests. Plus, sheep & lambs and even a toy train made from whisky barrels at Aviemore station. Only a few yards from the Hotel was a good restaurant called the “Roc Pool”. Usually very expensive and difficult to get into without a reservation. It had an early evening offer (two courses for £21) for one hour only between 5.30 & 6.30pm. We pitched up at about 6pm and were the last ones to get in without a reservation, those who arrived later were told to come back at 9pm!

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for such a detailed review of Inverness! I'm delighted to hear that you enjoyed your time here so much and were able to enjoy some of the local attractions such as The Gellions (the oldest pub in Inverness). We're very lucky to have such a wonderful view of the river and castle, and even luckier to have such a fantastic team. It's great that they made such a good impression. Unfortunately as the building is Victorian we're unable to make any significant structural changes such as widening the lift shaft, however as mentioned our porters are always happy to help with luggage. I do hope that we can welcome you back again. Kindest regards, Aimee

"Great Location"

5
Bruce M, Los Angeles CA 06/07/2018

This is a great hotel in a really good location. Would stay here again if in Inverness again. In the center of town. Old hotel lovingly restored. Modern bathrooms. Nice breakfast. Staff very friendly and helpful.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for the fantastic review, Bruce! I'm delighted that you enjoyed your stay and were left feeling so impressed with the hotel and team. I hope that you enjoyed your time in Inverness and that we can welcome you back again soon. Kindest regards, Aimee

"A great welcome"

5
Alistair K, Watlington, United Kingdom 05/07/2018

The Palace Hotel is situated right on the riverfront across from the centre of Inverness. We booked a family room. 2 doubles and a single. The room was great if a bit pricey but I've noticed that is the case in general in Inverness in the summer. The hotel has a nice bar and space to sit and enjoy the view. We didn't have dinner there bit the breakfast buffet was pretty good. We have left stuff in the room twice now and they have always found it and kept it aside for us. Look forward to going back!

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Alistair, Thank you so much for taking the time to write your fantastic review.I'm delighted that you enjoyed your stay and were pleased with the hotel and team. It's great that you've been reunited with your forgotten items! We look forward to welcoming you back again soon. Kindest regards, Aimee

"Very good hotel"

4
User 02/07/2018

I would recommend this hotel to anyone going to Inverness. Friendly, helpful and courteous desk staff, very nice public areas and an excellent location for walking to eveything. We had an amazing room with a view of the castle and the river.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Catherine! It's so lovely to hear such great feedback of both the hotel and team. Everyone will be so happy to hear your compliments. I hope that we can welcome you back again soon. Kindest regards, Aimee

"Thank goodness for Maciej"

3
feemua, Inverness, United Kingdom 01/07/2018

We should have learnt from last time that the standards and service would be terrible. The waitresses were disinterested, the food okay. However there was one diamond in our evening and that was Maciej! He was so attentive and helpful, and when our desserts arrived wrong he couldn't have been more helpful in replacing them. He also helped us with a wedding situation! Thank you for showing us true customer service and restoring our faith in the Palace Hotel.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear feemua, Thank you so much for giving us another chance and writing your review. It's fantastic to hear that Maciej was able to turn your experience around and restore your faith in us. He'll be so happy to hear that you were so please with his service. Kindest regards, Aimee

"Very good stay"

4
Pamela18, Scotland 28/06/2018

We were not in the main hotel but in the building next door, we were pleasantly surprised by our room. It was a large nicely furnished bedroom and shower room. Large comfortable bed with nice furnishings with a view over the river to the castle. Had a drink and meal in the bar which was nice. Very nice staff and hotel was close to the shops bars and restaurants

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, Pamela18! I'm so happy that you enjoyed your stay and were happy with your bedroom in the newly refurbished 10 at the Palace. I'm glad that you were impressed with the team, and were able to enjoy a nice drink and food in the bar. I hope that we can welcome you back again soon. Kindest regards, Aimee

"Nice but overpriced "

3
User 24/06/2018

This is a nice hotel with great river views, however at £220 per night for a river view double, I reckon it's overpriced by c.£80-100. The staff in the restaurant are a mixed bag, one lady,Marlene, is very friendly, but her colleague at breakfast this morning looked aghast when I asked if we could have some more white toast! (I originally asked for white but got mixed). Good location with great views of the castle, and the room is nice, just not worth the money.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Flamingo1960, Thank you so much for taking the time to write your review. I'm glad to hear that you were pleased with our location, we're very lucky to have such a wonderful view. Marlene will be so happy to hear your compliments, though I'm sorry to hear about the issues regarding toast... I will let the Food and Beverage Manager know about this so that it can be looked into and used for future team training. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Great location!"

5
galelhoff, Bettendorf, Iowa 21/06/2018

This hotel is right on the River Ness. On the other side of the river is Inverness Castle. This is now a city government building. Great restaurants and shopping. A wonderful walking path along the river.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, galelhoff! I'm glad that you enjoyed your stay and were pleased with our location. I hope that we can welcome you back again soon. Kindest regards, Aimee

"Great location in close to the river near centre of Inverness but disappointing."

3
Ian S, Sydney, Australia 20/06/2018

My wife and I stayed at this hotel for 3 nights in May 2018 and we were disappointed. From the outside the hotel looks impressive and the foyer is quite capacious. The bedroom was adequate but the dining room was so crowded it reminded us of a boarding hostel. The food was average but we found the staff somewhat disengaged. The problem seems to be that the hotel was overcrowded with tours and consequently the service has suffered.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Ian. I'm sorry to hear that you were left feeling disappointed with your stay, especially in regards to the service that you experienced. We pride ourselves on providing a high level of customer service and I can only apologise that this wasn't the case during your stay. I will pass your feedback on to the Food and Beverage Manager to be looked into for training. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"A YES! location, food, rooms ( new building) and a pool"

5
ddavis1212, xxxxx 20/06/2018

Excellent location right over the bridge down from Train station and on the River Ness. We were taken to the new building first floor towards the back and it was very clean with a tea/coffee pot, iron and everything you might need. A small room compared to some standards, but just perfect for us. I would recommend saying Hi to Marlene in the Breakfast room and James at front desk at night they were both very good at their jobs and friendly ( the rest of the staff just so, so,) We would love to come back and stay longer! Wonderful Breakfast and a charming Bar too,

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, Ddavis1212! I'm delighted that you enjoyed your stay. It's so great to hear such high compliments of the hotel, Marlene and James will be delighted to hear their special mentions. I do hope that we can look after you again soon. Kindest regards, Aimee

"Quiet rooms at night."

4
lasvegas-marmalade, Perth Scotland 20/06/2018

Friendly and helpful staff. Food average but enjoyable. Busy at breakfast. Room was very clean and comfortable with modern bathroom and good towels. Great location for Inverness sight seeing. Hop on Hop off bus stop nearby.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you very much for taking the time to write your review! It's great to hear that you were so pleased with your stay, we're very lucky to have such a wonderful team. I hope that we can welcome you back again soon. Kindest regards, Aimee

"Wonderful facilities and location but dining staff was rude"

3
User 20/06/2018

First the positives: This is a clean facility in a wonderful, convenient location in Inverness. My children especially enjoyed that there was an indoor pool and the rooms were spacious and comfortable. The negatives: I would have given a 5 star review but for the astounding rudeness of the dining staff and particularly the chef. We stayed for three nights and came down for breakfast a full hour before the scheduled finish time for the offering of breakfast. Many dishes were already removed from the buffet. When I asked staff for croissants (there were not pastries at all left on the buffet), the chef himself came out of the kitchen to question why I would ask for the croissants. Tea was not available on the buffet (coffee) and staff would ignore requests for such. The dining staff was more concerned with cleaning off the buffet and turning the dining room over from breafast to lunch (despite an hour being supposedly left for the breakfast). I do not fault the wait staff in the dining room as I believe this is a management directive. We have travelled extensively in Europe and never have we experienced such rudeness as we received from the chef, in particular, in this hotel. Finally, our room was on Floor One, above the reception area. While this afforded for spectacular views, the smell from the dining room - especially the fish smell in the evenings - was overwhelming.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your review, Megan. It's great that you experienced so many positives during your stay, however I'm very sorry to hear that your breakfast experience was so negative. We pride ourselves on providing a high level of customer care, which this obviously is not. I can only apologise and will forward your comments on to the Food and Beverage Manager to be looked into. I'm also sorry to hear that you were affected by the smell from the dining room, we'd always prefer that you let us know while you're here so that we can try to fix this for you. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Busy hotel in a charming city!"

4
movinon6, Ohio 13/06/2018

This hotel was conveniently located but was accommodating groups and quite busy during our stay. The bar area was comfortable and the bar staff friendly and helpful. We stayed in a building next door to the main building, and since the weather was good during our stay, this was not a problem, but in inclement weather this could be an inconvenience since all the amenities are in the main building (pool, bar, restaurant, & gym). Our room was spacious and comfortable, but the WiFi was frustrating and intermittent and that was our constant complaint during our stay.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear movinon6, Thank you so much for taking the time to write your review. I'm delighted that you enjoyed your stay and found the bar area comfortable. We're very lucky to have such a fantastic team, they'll be delighted to hear your compliments. I'm sorry that you experienced constant WiFi connectivity issues during your stay, we will look into this and make sure that this is resolved. Kindest regards, Aimee

"Adequate Stay in the Perfect Location"

3
Cl0ver22, Saratoga Springs, New York 12/06/2018

This hotel is located right in the middle of everything to see in down town Inverness! The lobby and common areas have clearly been updated and look great. The rooms could use some attention, furniture was old and decor was dated. Don't buy into the breakfast option, we did not feel it was worth the extra money. It was not even close to the free breakfast most Best Westerns offer in the US. There are plenty of cafes nearby. If you can upgrade to a river view room, go for it! The front of the building looks right across the Ness River at the Inverness Castle.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Cl0ver22, Thank you so much for taking the time to write your review. I'm delighted that you were pleased with the location, we're so lucky to be in such a fantastic area. It's great to hear that you liked the newly refurbished bar and lounge area, we're so proud of the way it turned out. You'll be happy to hear that we do have plans to refurbish some rooms in the near future. I'm sorry that you were disappointed with the breakfast selection, we try to provide a large selection of both hot and cold options to suit all tastes. I hope that we can welcome you back on your next visit to Inverness. Kindest regards, Aimee

"a bit disappointing"

3
patfshepparton, Shepparton 10/06/2018

We had 2 nights here. Our room was "out the back" in a small block of rooms completely separate from the main part of the hotel. The room was fine, although it was a bit noisy with people walking around upstairs. Check in was easy and off street parking was more than handy.

Aimee A, Rooms Division Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Pat, Thank you for passing on your feedback, it is very much appreciated. We do try our hardest to give all our guests the best experience and unfortunately sometimes we don't quite get it right. I hope that this will not put you off trying us again, and if you do decide to come back please do not hesitate to contact me personally and I will help arrange your accommodation. Kind Regards Sarah

"Central, spacious, clean & quiet"

4
Maria C, Greater Adelaide, Australia 10/06/2018

This hotel is situated right on the River Ness. It is close to all attractions. My room was spacious & clean. The staff were all pleasant & helpful. Breakfast was good. Don't order the salmon for dinner as it was dry as leather but they were apologetic about it. I would stay there again.

Aimee A, Rooms Division Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Maria, Thank for your feedback and lovely comments they are very much appreciated. I can only apologise for the salmon, it is one of my favourites so understand your disappointment if it was dry. I hope you will visit us again and if I was to recommend as dish, I would try the sea bass, delicious! Kind Regards Sarah

"A very good hotel"

5
keithoflondon, London, Ontario 09/06/2018

We checked into this hotel and were delighted by our room. Our bedroom was spacious, especially by UK standards. The bathroom was well equipped. The bed comfortable. There was also a couch, table and chairs. Our view was incredible, looking out onto Inverness Castle. The restaurant at this hotel is excellent. The breakfasts were great. It has an elevator. The only downside to the hotel is that it is very popular and the breakfast room was busy when there were tour groups. Also, in the heat of the summer I would suspect this hotel could be warm as there is no air-conditioning. But Inverness evenings are always cool.

Aimee A, Rooms Division Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Keith, Thank you for taking the time to write and thank you for such an excellent description of the hotel and what we have to offer. We hope that you will visit us again, Kind Regards Sarah

"Hotel or Bus Stop?"

1
KayJay317, Massachusetts 05/06/2018

Pros: Location Cons: just too many -Our room was over the entry to the hotel. Each day, there would be a new bus (sometimes 2) in front. The busses were given the whole "drop off" space in front of the hotel to the exclusion of the other guests who may need to unload their cars. Along with the busses came hoards of touring retirees who would occupy the restaurant for each evening's dinner. Thus if you wanted to eat in, you needed to go to the bar area (which was decent in appearance), however the service is painfully slow. The food and drink would be the next reason to avoid dining here. the quaility of the food was sub-par, and the bartender mixed two drinks incorrectly compared to how ordered. -The beautiful river view came at the cost of the noise. On the streets, apparently motorcycles and cars seem to enjoy revving their engines between 10 pm and midnight. Guests like to linger, perhaps for a long cigarette break, at the front door of the hotel, and the windows are so thin, their conversation and commotion come right through into the room. We solved this by running the table fan at night. -One night, one of our group had terrible nights sweats and needed the sheets changed. He pulled the sheets, including the bottom sheet, down off the bed and he removed the pillowcases. This wasn't enough of an indication, as the maid re-made the bed with the same sheets. It was even damp when we returned from being out. Fortunately, the laundry closet was ajar, and I took some fresh sheets to make the bed myself. The housekeeping manager happened to be coming through and explained that the sheets are only changed every three days, and we should have written a note. The only problem with that is that this happened after three nights of sleep, and the sheets hadn't been changed to that point. -Now for the best part. The bathroom. Upon arrival, the room in which my husband and I were staying had a toilet which didn't flush. It was 8pm at our arrival, and after a six hour drive, we really needed a bathroom. Fortunately, we were travelling as a four-some, so we used the bathroom in the next room. We reported this to the front desk by 8:30. Someone came in and made the toilet flush once, but the next morning it again didn't work. I went to the front desk again, and was made to feel that I should apologize for bothering them with this. A manager came up either the night we got in or I think it was the next morning to verify that we had a problem and assure us it would be fixed. We stopped in the room for a bit around lunch, and it wasn't touched. Back to the front desk. This time the clerk was very frustrated with me and told me that a contractor was called and they had no control over his arrival. We got back to our room around 3-4pm on this second day to find the plumber having the entire fixture taken apart including the facade under the sink. He explained that the problem was extensive enough that a lot of internal and behind-the-wall pieces needed to be replaced. It was quite evident that this toilet had not been working correctly for some time. So, 20 hours later, we finally had a commode. Had we not had a second room with our group, I really don't know what we would have done. There was no apology for the ordeal. The manager never followed up. -Two smaller items, the towel warming rack did not have a knob to turn it off. A bell hop verified this but did nothing to fix it. The radiator knob wouldn't turn the heat up. The only way I can be absolute about these is that I checked how they worked in our neighboring room. Just avoid this place. For what we paid, it was nowhere near worth it. It wouldn't have been worth it if we even paid half of the cost.

Aimee A, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear KayJay317 We are definitely a Hotel and a very popular one at that. Do we get things wrong? Yes we do but we will always do our best to fix or make things right and of course we try and ensure we make a guests stay perfect first time, every time. We are very lucky that we have people visiting the Hotel from all over the world and they arrive by plane, train, coach, car, bicycle, foot and motorbike. When the Hotel was built back in the 1800's I am sure they arrived by horse as well, but not these days. We have the coach drop off at the front of the hotel which is utilised as you have described and we have a car park at the side of the Hotel with an entrance there as well. We even have space for electric cars and offer to charge our guests cars for free. We are certainly not ageist here at the hotel and we like to look after all our guests no matter what age they are or how they arrive at the hotel. I have noticed with some of the organised coach parties this year that there is a real mix with guests arriving from as far afield as America and Australia and there is a real spread in the age of these guests. I would estimate that half are likely to be retired and the rest have decided to take the stress out of their holiday and have decided to go on these combined rail and coach holidays to be chauffeur driven if you like, to all these superb locations that have been so prominently displayed internationally on our televisions. These people have the right to eat and sometimes restaurants just get full. We are lucky we have such a nice brasserie to utilise if guests do not want to wait for tables to become available in the main restaurant. You did not register as Kayjay 317 at the Hotel so I am not sure what you had to eat or what you had to drink. I would hope that you mentioned it to the staff at the time and they fixed whatever drink it was you were not happy with. One guest recently ordered some cocktails and although they were mixed correctly they decided they did not like them. They chose something else and we did not charge the guest for the drinks they did not like. That's the kind of hotel we are. Three of my colleagues have recently been on a level 2 mix-ology course which they completed with excellent pass marks. They have been training the other team members over the last few months as well so they are all pretty good. Something I have found out from my colleagues is that some drinks take longer to prepare when made properly. eg There is a cocktail called, "the Old fashioned" which takes 9 minutes to mix correctly. Since we had our bar and brasserie modernised in January we have had to double our staffing in this area because of the improved choice and complexity that comes with the new menu options. I am glad the toilet was fixed and on the same day it was recognised that there was an issue. We are a busy hotel and things break through wear and tear and things get damaged more often than not by accident. Last week for example we had two incidents of guests falling asleep and overflowing their baths. Fortunately both were above the lobby so were detected quickly and we were able to minimise the damage. Guests get upset by these kind of mistakes and its our job to make them feel at ease. We don't shout, scream or charge guests for the damage. We don't even write about it on forums. Things break and we fix it. If we can't fix it, we get companies in that we have good relationships with and who have the necessary qualifications and experience to fix it for us, just as we did in your case. If we had known there was a major issue, we would definitely have moved you rooms. I also believe the manager on duty spoke with the plumber about the fix so was aware it had been done. I am very sorry that your experience with us was not to your liking as it was certainly not our intention for you to leave unhappy. Thank you for taking the time to provide feedback and hopefully if you are back in the area again, you might stop by and give us another opportunity to impress you. Kind Regards Aimee

"Suitable for midgets with large wallets and a fetish for blood."

2
AverageJoeUk, UK 28/05/2018

Stayed for two nights, both last minute work stops. Both booked through a third party app. Paid £160 for one night in a tiny single bed room. So small there wasn't room for a chair, and spent the evening doing work at the desk whilst sat on the bed. Second night, was a little better to begin with... Again £160 but for a small double room in the annex. Even though the annex rooms suffer from fundamental issues - none of the doors fit from floor to ceiling and bleed light and noise throughout the night - there was a bigger issue... Got into bed, to flip the pillow and see a streak of blood... Look a little further - blood stains down the bed. Not like there'd been a murder, don't get me wrong, but dripped blood none the less. I rang reception. "OK, come to reception and we'll get yo another room." So, at 11pm at night, I packed and dressed, and went to reception. "I'm the guy with the bloody bed" The reply "OK. Here's a key for another room." "So... is that it ? There's blood in the bed." Receptionist finishes with "I know. We spoke on the phone." Not in the mood to debate with a rather curt receptionist, went to the new room. Slightly bigger, still leaking light in from the door cracks accompanied by some american tourists standing outside talking and tapping keys together for five minutes. Internet was terrible. Speed poor, upload speed barely there, ended up using a tethered 4g connection instead. Pool was decent for a hotel pool, staff there friendly. Unsure about sauna and steam room, as I went within an hour of opening and both were about as warm as a car interior on an April day, Breakfast was fine. Good range of cooked options, but poor selection of anything continental. Ask for toast and you get half a slice of bread, which seems a bit cheap. First time in Inverness in a while, as when around I usually stay in Nairn. Won't be back here. £160 a night is quite steep for what you get. There's a lot better for cheaper all around.

Aimee A, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Average Joe Thank you for taking the time to publish feedback about your stay. I am very sorry indeed that a few aspects of your stay were not up to the usual high standards we like to maintain here at the hotel and we will do our best to improve and avoid these happening again. If you can contact me direct at the hotel the next time you are in the area I would appreciate an opportunity to show that we can look after you a lot better. Kind Regards

"Amazing Inverness"

5
User 28/05/2018

After a tiring but good walk in the park, me and my family wanted to eat in a good place. We asked around and people recommended to try Palace Hotel. We are lucky enough to know and try this place. Not only is the place cozy but the food is impeccable. I ordered grilled sea bass served with sauteed spinach, potato and chorizo (as seen in the picture)and it is the best sea bass I tried. The pesto sauce is a wow in addition. My brother and his wife had steak and salmon which they loved. The chef named Ferol even exerted effort to come out the kitchen just to make sure we were enjoying the food he made us. We were surely satisfied with all the food served. Till our next food heaven!

Aimee A, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Mikah Ferol would like to pass on his personal thanks for the very kind words you have written. He is delighted that you enjoyed your meal so much and looks forward to your returning. Thank you very much for taking the time to post a review. Kind Regards

"A holiday spoilt by accident"

4
PAXMAP, Isle of Man, United Kingdom 27/05/2018

We chose the Palace because of past visits and particularly it's excellent river views and swimming pool. We got the river views but because of my accident, I was unable to use the swimming pool! No fault of the Hotel who went out of their way to help.

Aimee A, Revenue Management at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for your comments and we are sorry to hear that you were not able to use the hotels facilities on this occasion due to your accident. We hope to see you again! Regards Aimee

"Best hotel in inverness"

5
Amitava_71, Kolkata (Calcutta), India 23/05/2018

The best hotel in Inverness. It's overlooking the Ness river and opposite to the castle. The people here are extremely courteous and very helpful. The location is simply out of the world. The price of food is also quite reasonable considering the standard of the hotel.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic feedback, Amitava! I'm delighted that you enjoyed your stay and were impressed with the team and location. We're very lucky to be in such an amazing place. I'm also glad to hear that you enjoyed the food. I do hope that we can welcome you back again soon. Kindest regards, Aimee

"A beautiful view of river and castle!"

5
User 15/05/2018

I loved staying here TWICE! The food is really good and the staff are efficient and helpful. The spa is very nice and the atmosphere is restful and calming. The high tea is spectacular SO MUCH FOOD! We had a seagull visit us at our window and help us eat the leftovers of our tea we named it Ness! I love Inverness and would move here if I could! We met our tour group here(airport) and had found that some of the others had stayed here too! We all toured the Hebrides. A GLORIOUS and MAGICAL journey!

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic feedback, Christine! I'm so pleased that you enjoyed your stay, it's great to hear the hotel and team being so highly complimented. I'm glad that you were able to relax in the spa and indulge in a high tea (I'm sure Ness was glad too! hehe). I hope that we can welcome you back again soon. Kindest regards, Aimee

"EXPENSIVE SMALL ROOM"

3
istakafen, bordeaux 14/05/2018

For the price the room could be bigger situation perfect along the ness river and view on the castle shops and restaurants not far away breakfast perfect price a little too big 206€ for one night is too much

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Istakafen, Thank you so much for taking the time to write your review. I'm sorry that you were left feeling disappointed with your bedroom, we'll always try our hardest to find one that is more suitable for you in this case. I'm sorry that we couldn't do this for you this time. I'm glad to hear that you enjoyed the breakfast and location of the hotel, we're very lucky to be in such a lovely place. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Not as expected"

3
fhenderson8, Wishaw, United Kingdom 09/05/2018

Two issues here. Firstly when I booked online I expected to be in the hotel...what I did not expect on arrival was that the room was in another building on the other side of the car park. When I paid what I believe was strong money, for a two night stay, i at least expected the spa, gym, pool restaurant and eating areas would be in the same building.... I did not expect I would have to wear my coat to go downstairs to use the facilities. At no point on the website did it mention I would be in the annex! ..... My second issue, my room number was 510 in the annex. Hope you do not stay here. It was on the first floor and every time a toilet was flushed or tap run, the noise of running water was incredible! As expected in a hotel, this went on to late at night, through to those coming in from a night out and the a short respite until mourning washes!! After complaining we were transferred into a room in the main building and the second night was far better. The hotel itself is lovely with friendly staff and nice spa/pool facilities. Should I book here again, I would want to speak to reception to ensure it is in the main building. Common sense should dictate that the annex rooms are cheaper, but in fact it was £40 more? Be aware of this hidden isdure if booking online. Otherwise this I'd a nice hotel and well situated.

Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Fhenderson8, Thank you so much for taking the time to write your reviews. I'm very sorry to hear that you were disappointed with your original room but glad that the team were able to find you one that you were happier with. It's great that you liked the hotel and found the team friendly and would stay again. Our listing on booking.com does include in the main text that your room could be located in either Victorian property or the garden cottage, I'm sorry that this wasn't more clear. If you're booking with us again please let us know that you'd prefer to be in the main building and we'll do our very best to ensure this for you. I hope that you enjoyed your time in Inverness and can welcome you back again soon. Kindest regards, Aimee

"Well run, comfortable and attractive hotel"

5
NDAB, Sydney, Australia 06/05/2018

My wife, 10 year old son and I stayed here for 3 nights in April 2018. We chose this hotel as a base while we explored the surrounding Highland areas (including Loch Ness). When we checked in, we were greeted with two of our favourite words: "room upgrade"! We were given a beautiful river view room, which was a huge room with 2 double beds and all the conveniences you could want! The hotel restaurant was excellent, the and food and service was fantastic. My wife has coeliac disease and they had no problem accommodating her dietary requirements. The hotel is in a great location, right in the centre of town, and they provide onsite car parking (or valet parking if the car park is full). They also have a huge indoor pool if you're inclined to go swimming. We found this hotel a very comfortable place to stay. The staff were all very friendly and professional, and the quality of the accommodation is excellent. I would not hesitate to recommend the Palace Hotel and Spa if you are looking to stay in Inverness.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely feedback, NDAB! I'm so happy that you and your family enjoyed your stay . It's great to hear that you enjoyed the food from the restaurant and breakfast and were impressed with the team. We're very lucky to be in such a wonderful location. I'm glad that you enjoyed your time in Inverness and hope that we can welcome you back on your next visit. Kindest regards, Aimee

"Two Night Break"

5
Bella186487, Aberdeen, United Kingdom 06/05/2018

Lovely hotel with fantastic views of the river. We paid a bit extra for a river view but was def worth it. The room was lavish! Gorgeous decor and plenty room to move about. Def 10 out of 10 for the room! We then visited the swimming pool/spa which again was nice especially when included in the price of ur stay. Breakfast was lovely. A nice dining room with a good selection of self service delicacies to try! Will definitely visit this hotel if the price is right!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Bella186487, Thank you so much for your fantastic feedback. I'm delighted to hear that you were so pleased with your River View room and leisure facilities. I hope that we can welcome you back on your next visit to Inverness. Kindest regards, Aimee

"Mrs E"

1
User 06/05/2018

Expensive, uncomfortable beds, noisy. They should be embarrassed by the breakfast they serve people, wouldn't feed it to my pets. The non Scottish staff are non friendly and unhelpful. We paid over £270 for the night and would be happily pay this for excellent accommodation which this definitely is not.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Erika, Thank you so much for taking the time to write your review. I'm so sorry to hear that you were left feeling so disappointed with your stay. I have passed your feedback on to the Head Chef and Management to be looked into. It's very disappointing to hear that you found the team unfriendly and unhelpful and I can only apologise for this. I'm sorry that you were unhappy with your room, we always prefer that you let us know while you're here so that we can try to resolve this in person for you. I do hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Wonderful Experience "

5
Cathleen L, Westchester County, New York 05/05/2018

The Best Western Palace Inverness is meticulous and clean. The service and staff is top notch. Rooms, Pool and spa meticulous. The restaurant was delicious with many choices, all prepared fresh. Hotel is within walking distance to all. We had a river view room. I highly recommend this hotel and hope to be back for longer next time. Thank you again for a wonderful stay. Cathleen Lawlor

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, Cathleen! I'm so happy that you enjoyed your stay. It's lovely to hear the hotel and team being complimented so highly. We're very lucky to be in such a wonderful location. I do hope that we can welcome you back soon. Kindest regards, Aimee

"Very nice hotel"

5
solveign2018, Ålesund, Norway 03/05/2018

We love it. Nice to live in the middle of the town. Dthe beautiful river Ness and the fine old houses. We loved Our holydas in Inverness. All People must have a Nice day in Best Western Inverness Palace Hotel and Spa.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review, solveign2018! I'm so happy to hear that you enjoyed your holiday in Inverness and were pleased with the hotel. We're very lucky to be in such a wonderful location. I hope that we can welcome you back soon. Kindest regards, Aimee

"Terrific room, amazing view "

5
JAdrianne, Atlanta, Georgia 01/05/2018

I arrived in Inverness around 9 PM and checked into the hotel just wanting to sleep. When I walked into the room, I was astonished to see that I had a separate sitting area with a bay window looking directly into Inverness Castle! What a treat! The room was beautifully decorated and very comfortable, and the shower was terrific. I arrived after the room service cut-off time, but the kitchen was still open and I had a delicious meal. The only downside to report is that my room was right over the bar, where live music was being played. The sound was loud enough that I could easily understand song lyrics. However, the music ended by 10 PM, and it actually made a very nice backdrop for my dinner with a castle view. Terrific stay!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for your fantastic feedback and images, JAdrianne! I'm so happy that you enjoyed your stay and were pleased with your room. I'm sorry that you were disturbed from noise below, however I'm glad that you enjoyed the evening entertainment. It's great to hear that you enjoyed your meal. I hope that we can look after you again soon. Kindest regards, Aimee Adamson

"OK room with great views"

5
Vinestock, Leicester, United Kingdom 30/04/2018

Was in Inverness for work. Room was functional and hotel in general good. I had booked a single room so size no issue. I have stayed next door in Columba, and Best Western much more up to date and with better facilities. Thank you. Will return.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your great review, Vinestock! I'm delighted that you enjoyed your stay and were pleased with the facilities. We look forward to welcoming you back again soon. Kindest regards, Aimee

"Disappointing "

2
Ellen C, Blackpool, United Kingdom 29/04/2018

We had two nights at this hotel in a small room at the back. Though the bed was comfortable it was rather small. Had problems keeping the shower doors closed whilst I was taking a shower, ended up with either one hand keeping them closed, or a wet floor.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Ellen, I'm very sorry to read that you were left feeling disappointed with your bedroom. We'd always prefer that you let us know you're unhappy while you're here so that we can try our best to resolve this for you during your stay. I'm sorry that we couldn't fix this issue for you. I have messaged you directly to find out which room you were in so that I can let maintenance know about the shower door. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Great location and comfortable rest"

5
lovetime2vacation, North Edgecomb, Maine 23/04/2018

This was a great place to see Inverness from a walkers perspective. Everything we wanted to see could be easily walked to from here. The room was comfortable and clean and quite quiet. The hotel staff were accommodating and the breakfast in the morning was great!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your fantastic review, lovetime2vacation! It's great to hear that you were able to see everything that you wanted to see and that you found the hotel comfortable. I'm delighted that you were pleased with the breakfast selection and were pleased with the team. I hope that we can welcome you back on your next visit to Inverness. Kindest regards, Aimee

"Not up to usual BW Standard "

2
19phil50, Blackpool, United Kingdom 22/04/2018

This is a so called 3 star hotel. We were here for 2 nights in a pokey room, with a standard double bed, shower door that opened on it's own. The reception area is very modern, making you think that everything is good, bar is clean and has reasonable selection of drinks. The restaurant is well appointed and good food. Going back to the room, no air conditioning ( well there was it's called open the window) . I'm sorry to say we will not be back

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to review your stay, 19phil50. I'm sorry that you were left feeling so disappointed with your bedroom and size of bed. I'm also sorry to hear that you found it a little to warm over your stay, we do also provide fans from receptiont try and help. I have let the Head of Housekeeping and Maintenance know of the shower door problem that you experienced, thank you for making us aware. I'm pleased that you liked the bar/lobby area and were impressed with the selection of food on offer. I hope that you enjoyed the rest of your Rail Tour and your time in Inverness. Kindest regards, Aimee

"Business visit"

4
User 22/04/2018

Lovely hotel facing Inverness castle and the river,clean and fairly modern . Very good and attentive staff.only had breakfast but was very good.the hotel is within ten minute walk from railway station,it's also very central for all amenities. Stayed for a week on business

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for your great feedback, George. I'm glad that you enjoyed your stay and were impressed with the team. We're very lucky to be in such a great location. I hope that we can look after you again soon. Kindest regards, Aimee

"Good place in Inverness "

5
mckay_gunn, france 21/04/2018

Very good location of the hotel near the city center. We arrived and got upgraded to a room with a view of the castle. Rooms are very spacious, clean, gigantic bed and good bathroom. One of my favorite of our ten days road trip. Great welcome, good attention from the staff. We hanged out at the bar before heading to diner and it was really super comfy. I would recommend to stay here when you go through Inverness (where this isn't that much to do) There is a huge swimming pool as well but we didn't have the time to try it out.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, mckay_gunn. It's so great to hear that you enjoyed your stay so much and were pleased with your bedroom! We're very lucky to have such a friendly, helpful team, they'll be happy to hear your compliments. I hope that we can welcome you back again on your next visit to Inverness. Kindest regards, Aimee

"Great Location and helpful staff"

4
jdepsom, Epsom, United Kingdom 19/04/2018

We stayed at this hotel as part of a group - The location was excellent and our room was large, and had a newly fitted bathroom. The ground floor lounge and baralso newly renovated were very good.. Service in restaurant erratic due to volume of groups when we stayed which needs attention.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear jdepsom, Thank you so much for taking the time to write your review. It's great to hear that you enjoyed your stay and were impressed with the team. I'm glad that you liked the new bar and lounge areas, we're very proud of the way they turned out. I have passed your comments regarding restaurant service to the Food and Beverage manager to be looked into. I hope that we can welcome you back again soon. Kindest regards, Aimee

"Excellent week in Inverness"

5
Jon C, Valldal 19/04/2018

We just spent a very pleasant week in this hotel. The staff at this hotel are excellent, in reception, in the restaurant and cleaning the rooms. We found the whole hotel is extremely clean. In the bedroom, my wife and i both found the mattress very hard, (i accept though it is hard to cater for all. maybe the hotel could have some softer mattress tops for people like me. we purchased one ourselves and it made a big difference), the room was very clean and the shower / bath was very good. internet worked very well in the room. the breakfast was excellent, and with vegetarian options, i was very happy! the pool is a real bonus. the hotel is placed in a brilliant position, near the train station, near the theatre and high street. and it is so nice to walk by the river after eating in the hotel restaurant! a big thank you to the staff of the palace hotel, they really made a big positive difference to our stay.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for your fantastic feedback, Jon! It's so lovely to hear that you were so happy with your stay and that the staff were able to have such a positive impact. We're very lucky to be in such a wonderful area and have such friendly, helpful team. It's great that you enjoyed the breakfast selection and were able to make use of the pool and spa facilities. I do hope that we can welcome you back on your next visit to Inverness. Kindest regards, Aimee

"Watch out for the old rooms - truly disappointing"

2
CTpeeps, Norwalk, Connecticut 18/04/2018

Walking into the lobby, everything looked new and fresh. Our rooms on the second floor however, were old and tired. The electric fan in the closet should have been a clue that these old rooms get hot and stuffy...no temperature controls at all. The bathroom looked relatively new, providing a sharp contrast to the shabby state of the rest of the hotel room. Do yourselves a favor before booking (which we failed to do), look at all of the pictures on TripAdvisor to see that some rooms are clearly old and need to be refurbished. Positive reviews are clearly of new rooms and look great in the photos. At roughly $175/nt, I expected a decent room and that was clearly not the case. We dreaded going back to the hotel at the end of each day, and could not wait to check out. Staff were courteous and pleasant; rooms we stayed in were a complete disappointment.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear CTpeeps, Thank you so much for taking the time to write your review. I'm sorry to hear that you were left feeling so disappointed with your bedroom. In the event that you're unhappy we'll always try our very hardest to find a room that is more suitable, I'm sorry that we were unable to do this for you during your stay. You'll be happy to hear that we have plans to refurbish a selection of rooms by the end of the year. I'm glad that you liked the decor of the new bar and lounge areas along with the bathroom within your bedroom. I'm also pleased to hear that you were impressed with the team. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Awful...simply awful"

2
ms06880, Westport 17/04/2018

The photos make this place look much nicer that it actually is. To be fair, the ground floor reception area, bar and restaurant have recently been refurbished but they have not quite made it to the bedrooms. Ours (three double rooms in the back of the hotel, past the swimming pool) were dark, hot, noisy and sorely in need of rehab. Poor and basic accommodations that you do not see based on the website descriptions and photos. Felt like we were cheated. Absolutely do not recommend.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear ms06880, Thank you so much for taking the time to write your review. I'm very sorry to hear that you and your group were left feeling so disappointed with your bedrooms. We'll always try our hardest to find rooms that are more suitable in the event that you're unhappy, I can only apologise that we couldn't do this for you during your stay. You'll be glad to hear that there are refurbishment plans for the bed rooms in place. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Should be 4star "

5
Julieyoung2014, Narberth, United Kingdom 17/04/2018

Lovely hotel. The location is perfect - really picturesque opposite the castle by the river. The receptionists were really welcoming and friendly and we were given room 5 - which is a lovely room overlooking the castle. Everything was spotless and newly painted . We were so pleased with everything and would highly recommend this Hotel .

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review. It's great to hear that you were so pleased with your stay and that you felt welcomed by the team. I hope that we can look after you again soon, Julie! Kindest regards, Aimee

"Fabulous hotel, amazing staff"

5
Eileen M, Glasgow, United Kingdom 12/04/2018

Just stayed 2 nights at this beautiful hotel! Had a complementary upgrade on arrival to a fabulous room on the top floor of their extension building, with a perfect view of the castle and river. From the minute we pulled into the carpark- where valet helpfully sorted out our space, to the welcoming staff on reception, the lovely , friendly housekeeping staff and the cheerful, hardworking staff in the breakfast room and bar they were all incredible! People in the hoslitality industry loving their work is so wonderful to see! We wouldnt stay anywhere else in Inverness again! And next time we will uae the spa which looked gorgeous - we just couldnt fit it all in! Would have given it 10 stars if we could!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely feedback, Eileen! It's fantastic to hear the hotel and team being complimented to highly. I'm delighted that you had such an enjoyable stay and that the team were able to have such a positive impact. I do hope that we can see you again soon. Kindest regards, Aimee

"Good city location"

4
Miss_Adventure09, Oxford 12/04/2018

Standard Best Western type hotel with pool and gym. Slow tiny lift. Valet parking as car park quite small. Rooms OK. reception area nicely decorated, other areas a bit dated. Brown fur throw on bed, shower no bath. Pool busy and watching those muscle bound sorts weighlifting or pounding away in the gym through the glass window poolside was not very relaxing. Handy for castle and town centre. Some staff pretty gormless, others very nice and helpful. Housekeeping were very messy you had to fight your way with luggage around piles of their stuff in the corridors and right outside the lift doors. Buffet style breakfast.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Miss_Adventure09, Thank you so much for taking the time to write your review. It's great to hear that you were able to take advantage of the valet parking and leisure club facilities. Though I'm sorry that you didn't feel comfortable with being able to see inside the gym from the pool area. I'm sorry that you would've preferred a bath in your room opposed to a shower, we'll always try our hardest to meet these requests. The throw on the bed is faux, not real fur and is great for keeping cosy. I'm pleased to hear that you were pleased with the location, we're very lucky! I'm glad that you found members of the team very nice and helpful. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Trip to Inverness"

5
F7207NKalexiss, Edinburgh, United Kingdom 09/04/2018

Really comfortable and relaxing stay. Staff were all very helpful and there was plenty of parking available. We did not have time to make full use of all of the resources but all seemed well maintained.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear F7207NKalexiss, Thank you so much for your great review. I'm delighted that you had a relaxing stay and found the team helpful. I hope that we can welcome you back on your next visit to Inverness. Kindest regards, Aimee

"Wonderful experience"

5
Jewel029, Denver, CO 08/04/2018

This is a beautiful facility in a historic bit of architecture. It overlooks the river Ness and the old Inverness castle (now government buildings). It is a stones throw from the tourist district and a pleasant river walk to other scenic sites. There is sufficient free parking and the staff are very helpful and friendly. Day trips to Culloden and Tinotin are a breeze. I feel a bit guilty because I found this property highly rated on TripAdvisor so I am just reiterating that information. You won't be disappointed.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for the fantastic feedback Jewel029! I'm delighted that you had a great stay, we're very lucky with our great location. I'm glad that you enjoyed your time in Inverness and I hope that we can look after you again soon. Kindest regards, Aimee

"Wonderful tea and cake!"

5
MissPicky_12, Inverness, United Kingdom 01/04/2018

Stopped by for a cuppa and was pleasantly surprised by the new refit of the bar and restaurant. We had a pot of tea for 2 and some delicious cheesecake and a scone. Couldn't have asked for better service. All the staff so friendly and all our needs catered for. Will be returning for lunch soon.So relaxing and wonderful views out onto the river Ness and the Castle.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for the wonderful review MissPicky_12! I'm delighted that you liked the new bar area and were pleased with the service. We look forward to welcoming you back for lunch. Kindest regards, Aimee

"Clean and new with great staff"

4
rksdf, London, United Kingdom 01/04/2018

The hotel is conveniently located for walks throughout the city and is a short walk from the train station. Check-in is quick and painless, and the lobby has recently been finished to a high and tasteful standard. The food in the restaurant and the bar was fresh and delicious. The room was pretty clean (pretty clean). The bathroom could benefit from washcloths. Overall, the hotel is pretty good value for money if you need a nice place to stay in Inverness.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear rksdf, Thank you so much for taking the time to write your review. I'm delighted that you enjoyed so many aspects of your stay and hope that we can welcome you back on your next visit to Inverness. Kindest regards, Aimee

"Best Western hotel proved a joy"

5
William A, Cowdenbeath, United Kingdom 28/03/2018

The hotel is situated right at the side of the river ness and if you are lucky enough to have a room looking out to it then you won't be disappointed, the hotel looks right out to Inverness Castle which sits on a cliff overlooking the River Ness, The red sandstone structure which can be clearly seen was built in 1836 by architect William Burn. It is built on the site of an 11th-century defensive structure. The hotel is just a short walk from the main nightlife and the bar /lounge has just been done up to a good specification and the breakfast was excellent, the spa facillities are very good.Overall a VERY good hotel.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for the brilliant (and educational) review William! I'm delighted to hear that you enjoyed your stay and were able to take advantage of the Spa Facilities. I hope that you enjoyed your time in Inverness and that we can look after you again on your next visit. Kindest regards, Aimee

"Terrific hotel"

5
arranem, Glasgow, United Kingdom 26/03/2018

Stayed here with family and friends over two nights. Parking was a breeze as they offer free valet parking. The foyer and bar area are stunning, the rooms large and extremely comfortable. Huge, memory foam beds are very comfortable with no squeaks. Staff were extremely friendly and helpful, in particular Kayleigh in the bar area and Marianne at breakfast. We had dinner, which was delicious, as was breakfast. Some of us were visiting Inverness for the first time, but, to be honest, the hotel foyer and bar area were so pleasant to be in, we spent more time there than anticipated. Would heartily recommend!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for the fantastic review arranem! I'm delighted to hear that you all enjoyed your stay and were impressed with the team, they'll be delighted to hear their special mentions. It's great to hear such high praise and hope that we can welcome you back again soon. Kindest regards, Aimee

"Functional, even if not perfect"

3
Wheelie2017, Sanquhar, United Kingdom 24/03/2018

The disabled access is locked "for security reasons" at 9pm with NO method of gaining access other than to throw myself from my wheelchair & crawl / haul myself up the access staircase ( at least it was dry & they had the red carpet out ) Had they given this information PRIOR to Checking in, arrangements could have been made - sadly that information is only in the "welcome pack" in the room. Yes the hotel does have a lift but it's barely large enough to take a standard sized wheelchair ( had to remove footrests & align wheels in order for the door to close ) Yes the room was wheelchair accessible even if a little tight. Access to the en-suite was not as easy ( I could have done it but didn't want to scrape the paintwork ) Luckily the facilities were just inside the door & I could mobilise to use. An excellent low level shower. Tea / Coffee making requires the desktop lamp to be unplugged ( same with using the hairdryer ) as all the electric sockets are hidden behind a 42" TV Breakfast is a buffet, not ideal for someone with one hand so I opted to have it delivered to my room instead. It arrived 20 minutes late and a little tepid which was a pity since the quality of the ingredients was very good ( cold food is not going to stop me since I need food in my stomach before taking some of my meds ) If it's the same quality in the buffet, I'd have no hesitation in recommending ... but as I never experienced it, I'll hold back. A comfortable bed & a good night's sleep in a reasonable room so I can't condemn it bout of hand ..... but it does need a few improvements before I'd give it any more than a three

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Wheelie2017, Thank you so much for taking the time to write your comprehensive reviews, and for providing some great ideas on how we can improve on the experience for guests who use wheelchairs. I'm sorry to hear of the difficulties that you faced and wish that we could have found you a more appropriate room for you during your stay. I'm also sorry that you felt that you had to have breakfast delivered to your room as it's buffet style. We would have been happy to help make the dining experience as easy as possible if you'd have preferred to of eaten in the dining room. I'm glad that you found the breakfast good quality and I can only apologise for the wait that you experienced to receive it. Thanks again for your feedback and I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Always comfortable and relaxing"

5
monicamaclean, Rogart, United Kingdom 24/03/2018

We always enjoy staying at the Palace. The Staff are friendly and pleasant, cannot help you enough. Good food and quick service. Easy walking distance to the town centre for shopping. Short distance to walk to Eden Court Theatre, saves taking the car.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear monicamaclean, Thank you so much for taking the time to write your review. It's great to hear such high praise of the hotel and team, we're thrilled that you enjoy staying with us. I hope that we can welcome you back again soon. Kindest regards, Aimee

"Very poor"

1
User 21/03/2018

I was in the hotel for a hen night and for the price of the food the menu was shocking!! Steak pie on a hen night?!?!? There was fruit salad as a starter and a dessert. At best it was a £12.95 budget menu at best! The service wasn't any better the main was thrown out straight after the starter. The veg for starters was put out 3-4 mins after the main meal and the chips were a few more mins after that. I never waited for the dessert as it was at least 25 mins after the main. I gave up waiting. I would never go back and I was so disappointed for my friend. A serious rethink of the menu is in order!!! The starter of chicken gujions was the most shocking thing of all. We were expecting something warm covered in breadcrumbs. Instead we got cold chicken breast cut into slices. It was not Good!!!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear toppergettle, I am so sorry to hear that you were left disappointed. Whenever our guests have anything they're not entirely satisfied with, we always try our very best to change the situation and I really am sorry we did not have this opportunity. If you would like to discuss you stay in more detail, please feel free to contact me at the hotel. Thanks again and kind regards Aimee

"wonderful hotel in an amazing city"

5
andreafJ3673YX, INVERNESS, United Kingdom 20/03/2018

Inverness is in a world of its own. The comforts of a city but with the attitude of a Highland town. The Palace Hotel is situated in the best place possible - overlooking the River and Castle. Facilities fabulous. Staff very attentive and friendly. Leisure centre - immaculate. Well worth a visit.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear andreafJ3673YX, It's so lovely to hear how much you enjoyed Inverness, and that you enjoyed your stay with us. It's great that you were able to take advantage of the leisure club facilities and that you were impressed with the team. I hope that we can welcome you back again soon. Kindest regards, Aimee

"The Palace Hotel Inverness"

4
grantw808, Cupar, United Kingdom 19/03/2018

Very friendly and welcoming, rooms comfortable and spacious. Unfortunately, other partying guests, kept us awake. However, not hotel staff's fault s we did not make them ware of it. Great place to stay though.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear grantw808, Thank you so much for your great review. I'm delighted that you enjoyed your stay and that you found the team very friendly and welcoming. I'm sorry that you were kept awake by noisy guests, we'd always rather you let us know while you're here as we'll always do our best to try and help. I do hope that we can welcome you back again soon. Kindest regards, Aimee

"Fell Below Expectations"

3
User 15/03/2018

The hotel fell well below my expectations. The parking is terrible and I had to park numerous streets away. When I checked in I was told that I would be staying in the annex. Although the room itself was nice, there was absolutely no hot water in the evening or the morning.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear ajbest1, Thank you for taking the time to write your review. I'm so sorry that you experienced this problem with the shower. I have spoken to the head of Housekeeping and unfortunately there was an issue with the boiler for this room, this has been fixed and is being looked into to prevent it from happening again. I'm sorry that we weren't able to resolve this issue for you while you were here. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Comfortable and relaxed base for research trip"

5
pbw9, Cambridge, United Kingdom 15/03/2018

I spent three nights in Inverness on a fairly intensive research trip and found this an ideal base - great breakfast to last me through the day until bistro meals at night, with the occasional relaxing swim. The room was ideal - well equipped, lovely river view, comfortable bed. Staff everywhere were friendly and helpful without being obtrusive. Would love to stay again.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Hi Penny, Thanks again for such a lovely review, I'm so happy that you enjoyed your stay. It's great to hear such lovely things about the hotel and team. I hope that we can see you again soon. Kindest regards, Aimee

"Not terrible, not amazing."

3
FionaJML, Dingwall, United Kingdom 11/03/2018

We booked for Mother's Day dinner, and all was well until the meals arrived. All meals were great, except my mums. It arrived 20mins after everyone else's and only because we re ordered it. Then after taking our order for pudding, they were out of over half of what we ordered. The cake was dry, and half the icing was missing. The rest of the puddings arrived 25mins later. Some of our drinks and puddings were complimentary, which did make up for it. The food was so so good, especially the Sunday, but the service was not good at all. The outer door was also left open so it was freezing.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Fiona, Thank you so much for taking the time to write your review. I'm pleased that you enjoyed the food but sorry that you encountered so many issues with your meal. I'm glad that we were able to make up for it and hope that you would consider trying us again. I have passed your feedback on to the Food and Beverage team to be looked into and used for future training. I'm also sorry that the door was left open leaving you feeling cold, we would've been happy to close this for you. I hope that you enjoyed your time in Inverness. Kindest regard, Aimee

"Perfect Location"

5
Linda P, Bury St. Edmunds, United Kingdom 11/03/2018

Greeted with an upgrade to a riverview room we then had a fantastic few days stay at The Inverness Palace. Breakfast is superb with lots of Scottish specialities like potato cakes, porridge, Scottish breakfast rolls and of course haggis. No complaints about dinner either and we ate at the hotel two nights out of three. The waiting staff were patient and attentive with a special mention for Stephen who made us feel like special guests. The hotel is 2 minutes from central Inverness and looks out over the River Ness and the castle. Thank you for an excellent stay.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for your lovely review Linda. I'm delighted that you enjoyed the Scottish breakfast and dinner service. It's great to hear the team being complimented, Stephen will be so happy with his special mention. I'm very happy that you enjoyed your stay and I hope that we can welcome you back again soon. Kindest regards, Aimee

"3day visit"

5
Fred M, hiilofbeath 07/03/2018

First class facilities service and location food was excellent. Hotel just had a makeover decoration etc ,had a view of the castle and river,not far from the city centre.prices were about normal for the time of year ,would definitely return if ever visiting the city again.a lovely experience in a lovely place.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Fred, Thank you so much for taking the time to write your review. I'm delighted that you were impressed with the food and service. We're very proud of the new bar. I'm glad that you enjoyed your time in Inverness and hope that we can welcome you back again soon. Kindest regards, Aimee

"Excellent Afternoon"

5
frazzled2018, Moray, United Kingdom 05/03/2018

Spent around 3.5 hours here is one miserable Sunday. Really lovely hotel as in the process of being refurbished. We were all impressed. Food deliciously cooked and tasty. Spa area looked lovely. Will definitely be going back.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for the lovely review frazzled2018. I'm so pleased that we were able to brighten a miserable Sunday for you. It's always great to hear the food being complimented. I hope that we can welcome you back again soon. Kindest regards, Aimee

"Really nice hotel"

5
joannereidxo, Aberdeen 04/03/2018

We got a 2 night stay with bed and breakfast as part of a Christmas present, it was a really nice stay. Staff were very friendly and rooms were spacious, modern and clean. Great location too would definitely stay again.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for the fantastic review joannereidxo. I'm so happy that you liked the decor and were impressed with the team. I hope that you enjoyed your time in Inverness and that we can welcome you back on your next visit. Kindest regards, Aimee

"Great location"

4
Katrums, Sydney 28/02/2018

A lovely boutique hotel with a new lobby area that gives it a great feel, good sized rooms, quiet, a great location for exploring Inverness, with Castle views and onsite parking it ticks all the boxes.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Katrums, Thank you so much for your fantastic review. It's great to read such high praise about the hotel, I hope that we cna look after you on your next trip to Inverness. Kindest regards, Aimee

"A beautiful hotel and spa in the heart of Inverness"

5
MatjazVidmar, Edinburgh, Scotland, United Kingdom 26/02/2018

Palace Hotel and Spa is truly worth its name, from a boutique look to welcoming and friendly staff, one does feel like royalty. Free parking, WiFi, Spa and a delicious breakfast were all added bonus, as was an astonishingly beautiful view from our room, overlooking the river Ness and Inverness Castle. Five stars and more - we will certainly make sure to stay here again, when in Inverness!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your amazing review MatjazVidmar! I'm so happy to read that you received a welcome that made you feel like royalty. I'm glad that you enjoyed the breakfast and were impressed with the view - we're very lucky. I hope that we can look after you again on your next visit. Kindest regards, Aimee

"Great service with a smile"

5
User 25/02/2018

Was here last night ordering drinks with a few mates before a night out, and had a great experience. The food was amazing as we had nachos, and the drinks were beautiful, a young guy called Jason made them for us, and was fast and happy, also very good presentation on the drinks and very knowledgable, as we didn't know many different cocktails and he recommended a wide range of tasty ones. Great place and would recommend to anyone to go there for relaxing, happy and tasty drinks.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for the great review Ben! Jason will be delighted to hear such high praise. I'm so happy that you enjoyed sampling the new cocktail menu and your nachos. I hope that you can join us for some more sampling soon. Kindest regards, Aimee

"Great location and views"

4
ciaramc82, Dublin, Ireland 25/02/2018

This hotel is under going an internal face lift and looks great. From the minute you step into the foyer this location oozes modern luxe. Staff are very helpful and accommodating. Parking is restricted as there are limited spaces in the lot beside the hotel but there is a valet service and my car was taken care of for the duration of my stay at no cost to me. The heating in our room was not working when we arrived but one call to reception had it rectified in minutes and with a smile. Located beside the river it is a great base from which to explore the area and there are many great restaurants within walking distance. I loved the view of the castle from our window. Breakfast is served in a bright, open room with many choices from continental to cooked, traditional Scottish. I loved the grilled scones/potato farls. I would highly recommend the Best Western Inverness Palace for your Inverness stay.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review Ciaramc82! I'm so pleased that you enjoyed your stay and were impressed with the view from your bedroom - we've very lucky with our location. It always makes us so happy to hear the team being spoken so highly of, and I'm glad that we could fix the heating quickly for you. I hope that you enjoyed your visit to Inverness and the we can look after you again on your next. Kindest regards, Aimee

"Ask if any coaches arriving!"

3
brianaF2319OU, Inverness 25/02/2018

Nicely placed, clean hotel with nice facilities ie swimming pool - poor parking but can use carpark just up the road. If requiring dinner before attending Theatre (next door) check they don't have any coaches coming in as this will slow you up! Nice breakfast. Could do with a bit of TLC with regard to chairs and tables, but it is a fairly old hotel. Phone for rates, don't go through any websites.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear BrianaF23190U, Thank you so much for taking the time to write your review. I'm delighted that you enjoyed your stay and were able to take advantage of the leisure club facilities. I'm sorry that you couldn't get parked on site, we do offer an overflow car park and free valet service. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Torture !"

1
EABate, Ilchester, United Kingdom 22/02/2018

Ok, I rarely write really poor reviews, but this place has shocked me beyond belief ! On first arriving, I had to phone the hotel from outside, as there was literally nowhere to park, I was advised to just double park it, check it in & they would park it elsewhere. Ok, fine, I could live with that, but none of this is explained to you before arrival. On checking in, the receptionist was lovely (only good part) friendly, welcoming & a good face of the hotel. BUT then it all goes backsides up ! Hotel still going through renovation/upgrading works. Hotel still stinks of fresh paint, which is quite nauseating, and half the carpets missing, or paint splattered ! Anyways, we get to our room, dingy dark depressing room, although clean & tidy, very outdated furniture etc. BUT again, I thought oh well, it's only for 1 night ! So I'm staying on my own, with my young son, we've had a long day travelling up from Somerset, and had to do other things when first landed, so we're pretty exhausted, and decide to just have dinner in the hotel. Menu wasn't that appealing & my son was showing no interest what so ever, but I put it down to exhaustion. So we sat & we waited. A jug of water was unceremoniously plonked down on the table & that was it, so we waited a little longer, still nothing, so in the end we got up & walked out, leaving us to go out & find food ! Coming back to the hotel, we decide to shower & retire, great as long as you only like a tepid shower & there is no bath !! Now, as long as you don't want any sleep, you will be fine here, perfect for insomniacs !! I have never heard noise like it!! Paper thin walls, creaking floors, sliding wardrobes, you can hear tv's and talking above below & on every damn side of you !! But not just the noise, there is NO level of comfort to the beds, your probably more comfortable on the floor & the pillows, not sure they can be called such ! I'm literally sat in tears I'm so exhausted, yet cannot sleep !! If my son wasn't sound asleep or my car was even outside, I would have moved us to a different hotel, I just won't drag him out during the night !!

"Friendly welcoming staff"

4
justamumWakefield, Wakefield 21/02/2018

Almost completely positive visit. The staff were a major selling point - everyone we encountered was friendly and helpful. We were able to store bikes safely indoors which is a bonus. The room was large with a very comfortable king and a single bed. Lots of welcoming features such as saying to ask for extra tea bags/ coffee sachets, providing glasses for own wine. The location is excellent- easy walking distance from the town centre and on the river bank. The pool is a decent size. We found a parking space on the first night and the valet parking worked well on the second. The only negative was that it was a little noisy. The entrance to the room and the bathroom vibrated due to noise at certain times and in the morning we could hear what I think was glass recycling. However, the pluses much outweighed the negatives and we would stay again

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear justamumWakefield, Thank you for your great review. It makes us so happy to hear the team and hotel being complimented. I'm sorry that you found the room a little noisy, I hope this didn't disturb you too much. I hope that you enjoyed your time in Inverness and that we can look after you again soon. Kindest regards, Aimee

"Saved my skin"

5
mtm77, Glasgow 20/02/2018

Best Western Inverness (Palace Hotel) welcomed me in after Booking.com and the Mercure screwed up my booking. Fair play they got something sorted for me at the Best Western after an hour or so of waiting late at night. I arrived at 12.35 and the night manager was very welcoming and helpful. The 'river view' king suite was wonderful, well appointed and very clean. Same night manager sorted a coffee for me in the morning as I had to leave before breakfast. All in a very good experience and I would recommend whole heartedly. Hotel looks like it's had a bit of a makeover recently and is in good condition.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Mtm77, Thank you for your wonderful review. I'm delighted that we were able to help out and make your stressful experience a little less stressful. I hope that we can look after you again soon, when you're not in such a rush. Kindest regards, Aimee

"Wonderful for relaxing - chic new appearance."

5
User 19/02/2018

This hotel has been refurbished with a great chic look. It has everything you need for a relaxing small-city break or a chance to explore the endless walking and sporting opportunities on the doorstep. Even better with a pool and spa to relax in afterwards!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear F5211NRsarahd, Thank you so much for your fantastic review. I'm so happy that you liked the refurbishment and were able to take advantage of the leisure facilities. I hope that you enjoyed your time in Inverness and that we can look after you again soon. Kindest regards, Aimee

"See Scotland"

5
User 16/02/2018

Excellent stay with excellent dry weather. Most snow was overnight. stunning scenery and in February not too busy. Hotel good and convenient for station. Travelled there using overnight sleeper service to make most of visit

Della E, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write a review, we are delighted that you have enjoyed your stay and we hope to see you again in the future. Thanks Sarah

"Picturesque Palace Panorama."

5
alibats61, Dundee, United Kingdom 15/02/2018

We were given a large classically decorated room with a lovely view overlooking the Castle and the river, which looked quite enchanting with all the Christmas lights up and twinkling away. Felt the hotel's situation was in a perfect vantage point being within easy walking distance of the shops and restaurants.The bed was sumptuously soft and squishy with a deep mattress topper which was very welcoming in the depths of Winter cold.Loved all the inviting Christmas decor which made for a festive atmosphere ( helped along by the falling snow outside.)Breakfast was a fairly extensive choice & fuelled you up for the day ahead.My favourite memory has to be of a character of a seagull that appeared at the window and tapped on it with it's beak for a good ten minutes - perhaps hopeful of a breakfast too.

"Long weekend"

3
anya_ST87, Aberdeen, United Kingdom 15/02/2018

We just came back from long weekend ,family of three Advantage: -great hotel location - great breakfast, good quality products, excellent coffee from the machine,no queues if you're around 8am (Aneta from breakfast staff very nice and attentive) -no busy swimming pool facilities with nice staff -we ate dinners twice, each time the food was quickly served, lots of portions and tasty food -room have very good size,very clean also with new modern bathroom however room itself is dated (Room 202) Disadvantages: -Parking situation ,if there is no space at back parking they offer valet service ,or space at nearest car parking (hotel cover costs),but if you don`t like someone driving your car, you have to be ready for few minutes walk -the kettle in the room is cheap quality, it gets so hot(handle) that you can easily burn yourself when you want to pour tea But the biggest problem by which we will not come back to this hotel and we could not sleep during nights,is noise, isolation is so poor (basically you can hear everything! what's going in rooms around you....slamming doors is also not helpful, old wooden floors - when people upstair were walking in their room, was so loud that we could count their steps.

"Palace Hotel, Inverness"

5
O7623FGlynnes, Glasgow, United Kingdom 14/02/2018

Highly recommend this wonderful hotel.....especially as our family dog was made most welcome too. Nothing was too much trouble for the staff and the hotel was well maintained throughout. A touch of luxury at a great price.....especially if you book direct. Hotel is extremely central and sits right at the side of the river giving it fantastic views.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for your lovely review 07623FGlynnes! I'm so happy that you and your family enjoyed your time here. We're very lucky to be situated in such a wonderful location with such beautiful views. I hope that we can look after you again soon. Kindest regards, Aimee

"A return visit"

5
Chris A, Yeovil, United Kingdom 12/02/2018

I have not stayed in the Palace for the last 12 months although stayed many times over the last 10 years . I am glad to say that the staff and service is still excellent in this lovely located hotel .

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Chris A, Thank you so much for your fantastic review. We're delighted that we've been able to look after you so many times in the past and that we've been able to impress each time. We're very lucky to have such a friendly, hard working team. I hope that we can look after you again soon. Kindest regards, Aimee

"Special Birthday weekend"

5
Nicola B, Bristol, United Kingdom 09/02/2018

My daughter treated me to a long weekend in Inverness. This hotel certainly made the weekend along with the stunning scenery, heathery landscapes and snowy mountains and forests. We had a twin room in the extension next door with a wonderful view of the river and castle and we had a double bed each. Having learnt to swim recently the pool was a welcome addition and I used it every evening. The pool area is very calm and blue with subdued lighting and mostly it was people swimming gently up and down and relaxing. On the Saturday though, there were families with children in there so space was an issue and I didn't stay as long as the other nights. We decided to have breakfast In the hotel although it was rather expensive. We ate out at night as the hotel is very near the hub of the city and plenty of interesting eateries. The hotel is ideally placed for sightseeing in the area. My daughter hired a car so we were able to get about easily, I'm not sure how you would see things without one although there are organised trips advertised in the town. The bar is currently being renovated and the builders vehicles were taking up a lot of the car park. However you can get a permit and park in the Cathedral car park so no problem. This was a very special weekend and I would certainly recommend this hotel

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for recommending the hotel Nicola B! We're so happy you enjoyed your special treat with your daughter. Valuable time together is so important and it's lovely to know we helped with it! Our location is fantastic and great that you enjoyed your room, the beautiful view and made use of our pool. I hope we can look after you again on your next trip to Inverness. Many thanks again and kind regards, Della.

"Fair stay with a poor breakfast "

3
TomFarhias, Kongsberg, Norway 07/02/2018

The reception area is fine but the hotel really needs a facelift. The room didn't have much sound insulation but was clean. The breakfast was poor, almost no options if you don't want to eat the typical English breakfast. Although well located, in summary, next time I will try another hotel, not enough happy with this one.

"No warning of renovations or the noise."

2
debbiesY3200AA, Elgin, United Kingdom 05/02/2018

We stayed for one night and to be honest that was more than enough. The bar area was being renovated and you had to have drinks in the reception area. Breakfast was so greasy and definitely not worth the money. Very disappointing stay especially after all the good reviews on here.

"slight dip in standards"

3
12121874, perth 05/02/2018

we've stayed at this hotel a few times in the past, but not for a few years. There has been a slight dip in the standards at this hotel, which is a problem as many hotels in the same area have raised there games! we ate at the hotel for 1 night and the meal was lovely. the hotel is undergoing a refurbishment which has affected the services on offer, and I think this should have been pointed out during the booking process. the room was ok (41) but wasn't as good as room s we had stayed in before. because there is so much competition in and around Inverness the hotel needs something to take it out of the ordinary, some of the staff gave the impression of being caught in the ordinary bracket.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear 12121874, Thank so you much for taking the time to write your review. I'm sorry that you were unaware of the bar refurbishment and that we hadn't matched the standards that you have experienced previously. I'm glad that you enjoyed dinner in the restaurant. I hope that you enjoyed your time in Inverness and that we can have another opportunity to look after you. Kindest regards, Aimee

"Inverness getaway"

4
User 30/01/2018

Spent 2 nights at the Best Western Palace Hotel at the tail end of January. We found the hotel to be of a good standard in an excellent location by the River Ness. There are limited spaces at the hotel so we took advantage of the free valet parking service which is a nice touch. The hotel was undergoing an upgrade on the ground floor so there were a number of tradesmen in carrying out their work meaning the bar area was out of service with drinks instead being served in the reception area. Although there was a fair bit of work being carried out it wasn't too disruptive. We made use of the decent sized swimming pool area, gym, sauna, steam room and jacuzzi which is a nice set of facilities to have access to during your stay. Would stay here again, hopefully with better weather than we had in wet and windy January.

Della E, other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Jim, Thank you so much for your fantastic review. I'm delighted that you were able to take advantage of the fantastic location and free valet service. I'm glad that you were able to warm up in the leisure club after a wet windy day. Hopefully next time the weather will be more pleasant! Kindest regards, Aimee

"Perfect place to stay!"

5
vtgrules, Ann Arbor, Michigan 29/01/2018

This hotel is very unique and has a lovely castle appearance. The hotel was clean and the staff at the hotel were very helpful and fun to talk to! Our room was wonderful and included a large picture window overlooking the river! Breakfast was perfect and again included lovely views of the river! The location was perfect and easy walk to town. Would recommend!

Della E, other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear vtgrules, Thank you so much for your fantastic review. I'm delighted that you were pleased with so many aspects of your stay. The team will be delighted to hear your compliments. We're very lucky with our beautiful view and location. I hope that we can welcome you back again soon. Kindest regards, Aimee

"Comfortable Stay"

4
Mark M, Aberdeen, United Kingdom 29/01/2018

Room décor a little dated but room size and amenities was very good with super comfy bed! Difficult to find available parking space at hotel however with free street parking until 10am this was not an issue. Hotel staff very friendly and efficient.

Della E, other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Mark, Thank you so much for taking the time to write your great review. I'm delighted that you were impressed with the team. I'm sorry that you were unable to get a space in the hotel car park. We also have an overflow car park available and provide free valet parking, I'm sorry that you were not made aware of this. You'll be happy to hear that we have exciting room refurbishment plans for the future. I hope that we can welcome you back again soon. Kindest regards, Aimee

"January break"

5
User 27/01/2018

My wife sand I stayed here in late January and were very impressed. On arrival we were upgraded to a superb room overlooking the castle and river - superb. The room was spacious and warm with bath, shower and fast wifi. Although there was some upgrading going on this did not detract from our overall experience. There is a nice area to sit as you enter the hotel with a lovely gas fire. The leisure club is really good with gym, swimming pool sauna and steam room - easy to use/get to with helpful staff. We have a big anniversary coming up in April and if the deal is right we would be delighted to stay again. Overall, a lovely hotel with friendly staff - in an ideal location. U will not be disappointed.

Della E, other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Ian, Thank you so much for your fantastic review and comments. I'm delighted that you and your wife were impressed with the hotel and leisure club. I hope that we can welcome you back again in April. Kindest regards, Aimee

"Lazy sunday in Jan"

5
User 25/01/2018

Lovely hotel with high ceilings plenty of character and very modernized rooms. The bathrooms are seriously smart. Hotel staff were very helpful & it was super warm given outside temperature. Breakfast is worth travelling there for, haggis & black pudding was excellent.

Della E, other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Charlie_H_P, Thank you so much for your lovely review. I'm delighted that you enjoyed so many aspects of your lazy Sunday stay. I hope that you enjoyed your time in Inverness and that we can welcome you back again soon. Kindest regards, Aimee

"Everything was perfect"

5
Michael W, Highlands 23/01/2018

My wife and I were fortunate enough to stay here recently for one night. We were allocated the Castle Room, overlooking the castle and river, which was huge and possessed every amenity you could ask for. Despite the busyness outside, the room was quiet and peaceful. A visit to the pool was enjoyable being not too busy and the whole area at a pleasant temperature. Despite a large number of local restaurants to choose from we decided to try the hotel restaurant and were not disappointed. A large menu was available and each course was plentiful and well cooked. The same experience was had at breakfast with a large selection of hot and cold items set out in a buffet style. Lastly but no means least a big thank you to all the staff who were all helpful and polite making sure that we enjoyed our stay. Must come back again sometime.

Della E, other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Michael W, Thank you so much for your lovely review. I'm delighted that you and your wife were pleased with so many aspects of your stay. The team are thrilled to hear your kind words. I hope that we can welcome you back again soon. Kindest regards, Aimee

"There are many better places to stay "

3
User 22/01/2018

I would have given this hotel a poor the only thing stopping me was that a colleague stayed at the same time and their room was much nice. I had a very poky smelly room on one of the higher floors. It all just felt very old, dated and worn. Good location for walking out but I e stayed at far better places in Inverness for your money.

Della E, other at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Tanya R, Thank you so much for taking the time to write your review. I'm very sorry that you were disappointed with your stay and unhappy with your room. We will always try our hardest to find you a more suitable room if this is the case, I'm sorry that this didn't happen for you. I'm glad that you enjoyed the location of the hotel, we're very lucky! I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"A room with a view."

5
sweet4, London, United Kingdom 21/01/2018

We were upgraded to the new rooms facing the river. The rooms were stunning, the bathroom did not have a bath, which was disappointing. The breakfast was plentiful. Very good location, right on the riverfront.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear sweet4, Thank you so much for your lovely review. I'm glad that you were pleased with your River View room and that you enjoyed the food during your stay. I'm sorry that you were disappointed that there was no bath in your room, if you request a bath when booking we'll always try our hardest to accommodate. I hope that we can welcome you back again soon. Kindest regards, Aimee

"In need of a make over"

4
N686BEpaulg, sheffield, United Kingdom 19/01/2018

staff were polite and very good breakfast had a good selection and very good location in the town was very good hotel looking tired and in need of a make over Gym had a lack of equipment and was in very poor condition but the pool, Jacuzzi and sauna was nice

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear N686BEpaulg, Thank you so much, it's great that overall you enjoyed your stay. We are intending on refurbishing the leisure facilities soon, I am sorry you were disappointed. Great that the team were polite and that you enjoyed breakfast. I hope we can look after you again on your next visit to Inverness. Thanks again and kind regards, Della.

"Weekend break"

5
caroleannhay, Elgin, United Kingdom 18/01/2018

We've stayed here a few times now and love it Dissappointed that the bar was closed for renovation but didn't spoil our stay always mange to bag an upgrade to a river view room staff are very friendly and helpful too

"Beautiful!"

4
marinaaandreou, Nicosia, Cyprus 16/01/2018

We stayed at the Palace for 2 nights as a part of our 10 day Scotland trip. We booked the room with the view and were not disappointed! The room was extremely spacious with a huge window overloking the castle and the river. Sitting there in the morning and afternoon, listening to the seagulls that were flying above the river, gave us an amazing sense of calmness. Room was clean and some would say outdated but I would say with a character. Loved it. The bed was huge and very soft and we also had tea and coffee making facilities. Although there is also a small Starbucks within the hotel. Breakfast was amazing with many many options and the restaurant staff although seemed a bit tired, was very helpful. We also had dinner at the hotel's restaurant which to be honest, we didn't really like. Besides the delicious soup we had for a starter, the main and the desert wasn't really anything special. I was a biy disappointed, comparing to the level of service I got in every other aspect of the hotel. The hotel is 10 minutes on foot from the train and bus station both and only 3 minutes from the centre so next time we will be in Inverness we most likely will be staying at the Palace again.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear marinaandreou, I'm delighted to read that you enjoyed so many aspects of your stay and found your room full of character. I'm sorry that you were disappointed with your meal, I've passed your feedback onto the Food and Beverage Manager. I'm glad that you were able to take advantage of our fantastic location, we're very lucky! I hope that you enjoyed your time in Inverness and that we can welcome you back again soon. Kindest regards, Aimee

"Comfortable, friendly and helpful"

5
User 16/01/2018

The staff here could not have been more kind and helpful. When my travel arrangements changed they proved to be flexible too. This is a very comfortable and relaxing place to stay and it happens to be located in the loveliest part of the city.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Jenny M, Thank you so much for taking the time to write your lovely review. I'm delighted that we were able to help you when your travel arrangements changed, we've very lucky to have such a great team. I'm glad that you found the hotel comfortable and relaxing and I hope that we can welcome you back again soon. Kindest regards, Aimee

"Spacious Clean room"

5
User 15/01/2018

When we arrived we had been upgraded to a bigger room (Score)!! The staff were so friendly and helpfull they had free valet parking and our room was so lovely! It spacious clean and the bed comfy! I would definitely recommend!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear KellMorrison, Thank you so much for your great review! I'm so happy that you enjoyed your stay and were pleased with your room. I hope that you enjoyed your time in Inverness and that we can welcome you back soon. Kindest regards, Aimee

"Best Western Palace, Inverness"

5
bbuckett, Villa Park, California 13/01/2018

A lovely location on the Loch Ness within walking distance too all the city offers. Pleasant experience all around! Hotel bar and lounge were cozy and a comfortable relief after a long day of sightseeing! The staff was very helpful in arranging our drivers and helping to plan our excursions. I would recommend this hotel to all traveling to Inverness and would definitely stay there again!

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear bbuckett, Thank you so much! How super that you enjoyed your stay with us, thank you for sharing your experience with everyone. Inverness is beautiful and we have a fantastic location for exploring the Highlands. Great too that the team were so helpful, we are so lucky to have them! I hope we can look after you again on your future to visits to Inverness. Thanks again and kind regards, Della.

"Paper thin walls"

1
pawucina, Greater Manchester, United Kingdom 11/01/2018

We stayed over the week 3 nights. Good thing: nice spacious room and very clean bathroom. Staff on the recepcion very friendly and helpful. Bad: squeeky flooring, you can hear everything from above, be side, everywhere. Restaurant set as something speacial but had feel the we were rush. 5 member of staff, one asking if we want to order even hadn't put menus down,diferent bring wine, diferent bring food but no one check if everything is ok?? Not even when we pay. All looked bored, and realy unhappy, get your reception staff to train them about customer skills. At 2am other guest banging at his room coz maybe locked out. Trying reach recption but no answer, maybe took a nap so no 24h service when you need. Loads of potencial but far away from good hotel. But massages was awesome.

"Lovely stay"

5
megan691, Aberdeen, United Kingdom 09/01/2018

Stayed here inbetween christmas and new year with my fiance. Lovely stay, room was comfortable, would have been good to have room service menus in room but didn't affect us hugely. Had a meal there on our last night and was amazing!!! No faults at all. Will definately stay again.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear megan691, Thank you for taking the time to write your lovely review. I'm so happy that you enjoyed your stay and that there were no faults. I hope that we can welcome you back soon. Kindest regards, Aimee

"great 4 night stay all-inclusive package"

5
barybazwalker, Fraserburgh, United Kingdom 07/01/2018

was staying here for 3 nights after hogmany couldn't find anything wrong with it the staff were really friendly and the service at meal times was faultless never got the chance to try the pool or other facilities it is well located only a short walk from the centre of inverness

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear barybazwalker, Thank you so much for taking the time to review your stay. I'm thrilled that you were pleased with the package and that you were impressed with the team. I hope that we can look after you again soon. Kindest regards, Aimee

"Happy 3 day Hogmany 'All Inclusive package' at the Palace!"

5
FairMaid008, Perth, Scotland 04/01/2018

This was our fifth New Year at the Inverness Palace Hotel, so they must be doing something right! The location, beside the river, overlooking the castle & yards from the City Centre cannot be beaten. The rooms have been refurbished, had everything one needed & the bed was extremely comfortable. The very reasonable price, included all food, drink & entertainment & there's even a Spa with pool, gym, Jacuzzi & steam room to relax in, or work off some of these calories.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear FairMaid008, Thank you so much for your fantastic review. I'm thrilled that you have enjoyed ringing in the new year with us so many times and that you continue to find the package such good value. I hope that we can welcome you again in New Years to come. Kindest regards, Aimee

"Very disappointed "

2
soreilly247, Plymouth, United Kingdom 03/01/2018

Stayed here between Christmas and new Year the booking was incorrect but this was rectified. Room was old and peeling paint. The view at the rear of the hotel was terrible. The breakfast was cold and the coffee was vile. It was very expensive to stay here so not worth the money the only saving grace was the gym was adequate and the steam room was great. My children enjoyed the pool.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear soreilly247, Thank you so much for taking the time to write your review. I'm very sorry that you were left feeling disappointed with so many aspects of your stay. I have passed your feedback on regarding breakfast temperature and coffee to the Food and Beverage manager to be looked into. If you could please private message to let us know which room you were in we'd really appreciate it so that we can investigate the peeling paint. I'm glad that you were pleased with the leisure facilities and that the team were able to help you with your booking. I hope that you enjoyed your time in Inverness over the festive period. Kindest regards, Aimee

"Great Hotel"

5
francesmarym2018, Colchester, United Kingdom 02/01/2018

A lovely Hotel and the staff couldn't be more helpful. The location provided easy walking access to the town center and a large number of excellent restaurants. it is also a good base for seeing some of teh most beautiful scenery Scotland has to offer

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear francesmarym2018, Thank you so much for your lovely review. I'm delighted that you enjoyed your stay and that you were impressed with the team. We're very lucky with our surroundings and I'm glad that you were able to explore. I hope that we can welcome you back in the new year. Kindest regards, Aimee

"Didn't get proper sldrp"

2
AhBea, Sydney, Australia 31/12/2017

Stayed here for two nights with my friend. The walls are paper thin so I could hear all the noise from the corridors, the ceiling was no better as everytime someone walked around in the room above we could hear creaking noises. Wifi doesn't work in the rooms, the shower pressure changed to weak when the hot water lever was turned. Beds were comfortable , the tv remote didn't work properly and needed a battery change. Many things for this hotel to fix

Della E, Public Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear AhBea Thank you for your taking the time to post a review about your stay with us here at the hotel. I am sure you must have contacted my colleagues at some point during your stay with the items you have indicated as not working and hope that they were remedied during your stay. December is a very busy month at the hotel with many guests full of the festive spirit so I am sorry that your sleep was disturbed despite the comfortable beds your mention. I wondered if you could private message me the room you were in so the shower can be looked at by the plumbing team. I've not heard of any other issues with the water or Wi-fi so hoping it is an isolated case. Hope to hear from you soon Kind Regards Della

"Great staff, location. Average food, not cheap."

4
TommoBeckenham, Beckenham 29/12/2017

Cracking location right on the last flowing River Ness. Was there over Christmas with my family. Great entrance, bar and reception. Staff unrelentingly helpful and friendly. Rooms spacious, clean and comfortable. Bathroom spotless with copious amounts of hot water. Shower great. A couple of 'buts' though. We ate there in the evening 4 days out of 6, which was more than we intended, but found many of the restaurants in Inverness closed or full during the period. The food was only reasonable, and expensive for what it was. In fact the deal wasn't cheap. Breakfast cost £12.95 per head per day. Over the top for a help yourself one. For 2 rooms, 4 people, 6 nights, B and B cost me £1400. But then again it was over Christmas. Paying the bill for the 'extras' - ie dinner and drinks for the stay - was a shambles. First they tried to charge me for accommodation and breakfast, for which I had pre-paid (via booking.com). After some time it was sorted out, I then found when I got home (after the stuff about the accommodation charges I was in a hurry to catch the train so didn't have time to look at the itemised bill in detail) I had been charged twice for Christmas lunch, over-charged to the tune of £200. I'm assured I'll get a refund. A little bit of unprofessionalism just put a bit of a sour note on a nice stay

Della E, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Tommo Thank you for taking the time to send us feedback about your stay. I am very sorry that the team got a wee bit over enthusiastic with billing the lunch and hope that they have now reversed that charge. We don't get it right every-time but when we don't, we do our best to correct any errors quickly which I hope you find. Our breakfast pricing has been maintained for the last 3 years and its value is open to opinion depending on what you may have for breakfast. It's unlimited so it could prove fantastic value for some and I accept for others it may not. We do offer starbucks coffee and filled rolls in the brasserie area which might have been a better option for you. You managed to obtain a super room rate for the 6 nights and the drinks pricing is very reasonable for a city centre hotel. Food pricing is slightly inflated over the festive period to help pay for the teams time who earn extra as a thank-you to them for giving up their time to help make our guests Christmas that bit more special. I am glad you found my colleagues helpful and friendly. They really are a great bunch of people and we are lucky to have them. Thanks you again and hopefully we can look after you again the next time you visit Inverness Kind Regards Della

"Warmly kind!!"

4
andycwkim, Seoul, South Korea 28/12/2017

Actually I visited Best Western in August 2016, arrived at 3am but staff was so nice to help our sudden visit as I reserved over midnight. The place was a bit small, but the river view was great. Really pleased to stay there and hope to visit again soon. Lovely!!

"lovely night "

5
rocomo, moray 27/12/2017

we spent boxing night here and joined my in laws for dinner and drinks . we had a lovely night, food was delicious and service was great, staff were lovely. The music was a bit too loud when he started and not my cup of tea for a Christmassy night but can't please everyone, im sure plenty liked him. Our room was very comfortable and had I not been full of the cold and coughing all night I'm sure I would have had a great sleep. Breakfast was great, plenty to choose from. All over in a flash but a lovely time was had by all.... Till next year!!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Rocomo, Thank you so much for taking the time to write your review. I'm delighted that you had an enjoyable festive stay (despite being choked with the cold!). I hope that we can look after you again in the new year. Kindest regards, Aimee

"A lovely stay in Inverness - with cheeky seagulls"

5
Relotra, Canberra, Australia 10/12/2017

I found the Best Western Inverness Palace Hotel & Spa to be both quite charming, and a perfect place to stay. Overlooking the river, my room was very comfortable with all I needed for a pleasant stay. The additional 'amenities kit' was quite a lovely surprise too. While I cannot speak for the restaurant, my room service dinner, and breakfast were excellent, in terms of both quality and value. As for the seagulls? They cheekily asked for some of my dinner as I sat at the window overlooking the river. Happy to oblige - to a limited extent, I found them keen new friends, albeit short-lived ones as they scarpered as soon as my dinner was finished. I really enjoyed my stay at the hotel, short though it was, and can certainly recommend it. The seagulls were optional - you don't need to feed them.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Relotra, Thank you so much for your lovely review. I'm so happy that you liked your bedroom and enjoyed the meals throughout your stay. I hope that you had a great visit to Inverness and that we can welcome you back again soon (as do your new friends!). Kindest regards, Aimee

"Average "

3
User 08/12/2017

Upon arrival the impressions are good however it becomes apparent like a cheap oil painting, expensive but low class. The spa facilities are small but can do the job with friendly staff. The restaurant is basic with very low standards of cooking. The bedrooms nicely kitted out with nice power showers and I mean a powerful shower which is nice with big baths. Unfortunately bed are uncomfortable maybe because they are cheap or poorly maintained. The noises within the building were ridiculous and instead of staying a week I was gone after two days.

Della E, General Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Steve P, Thank you for taking the time to review your stay. It was good to meet you and I am sorry you left early, I appreciate your concerns regarding the beds. I have raised these with the Head of Housekeeping and I am really sorry you didn't enjoy your stay. I hope that you had a productive onward journey. Kindest regards, Mark

"A Great Weekend Away!"

5
User 05/12/2017

My daughter and I had a lovely weekend and now we know they are pet friendly, too! We got the Riverside view as requested on line, with a view of the castle just across. We enjoyed the pool and jacuzzi after some serious Christmas shopping,

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Merrie, Thank you so much for taking the time to write your review. I'm delighted that you and your daughter enjoyed your stay, I hope you didn't tire yourself out too much with all that Christmas shopping! I'm glad you were able to get some well deserved R&R in the leisure club afterwards. We hope to welcome you both back soon! Kindest regards, Aimee Adamson

"Great weekend stay! Thank you "

5
Twinfin2, Inverness, United Kingdom 04/12/2017

Thank you for a great stay last weekend. I stayed with my mum and sisters for 2 nights. Lovely staff, very attentive- nothing was too much trouble! We had some relaxing treatments at sleeping beauty. All the girls were lovely and we all enjoyed relaxing. The pool area is clean and a great space to chill out ??Breakfast was very busy on both mornings and the staff dealt with it all very well. A very well run hotel - the management should be very proud.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Twinfin2, Thank you so much for your lovely review. I'm so happy that you had a relaxing, girly weekend with your family and were impressed with the team. I hope that we can look after you all again soon. Kindest regards, Aimee

"Decent value for money."

3
User 04/12/2017

We stayed here end of November. It's a decent budget hotel, a step or two above premier inn. We arrived in the evening, there was no space in the car park, so used the valet parking service which was really useful. The room was good, but nothing too special and the bed was maybe a bit too firm for my boyfriend's liking. The people in the room next door were fairly loud so I'm not sure if the walls are thin or we were unlucky. We didn't pay extra for the river view, so we were somewhere at the back and had a fun view of a neighbouring persons kitchen ?? Can't comment on the food or spa facilities, the hotel is in the centre of town so we chose to go to local restaurants and bars instead, we did have the ‘Starbucks' coffee though which was about the standard to be expected. Overall it's a good base to do sightseeing or maybe as a business hotel.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Alice, Thank you very much for taking the time to review your stay. I'm glad that you enjoyed your stay and were able to take advantage of the valet service and location. I'm sorry that you were disturbed by your neighbours. I hope that you enjoyed your time in Inverness and that we can welcome you back soon. Kindest regards, Aimee

"wonderful stay"

5
Susan M, Lochinver, United Kingdom 04/12/2017

We recently stayed at the palace Hotel in Inverness for my Husbands 60th Birthday. The staff where excellent ,they went beyond our expectations. This added to our over all stay with this hotel. Nothing at all to complain about.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Susan, Thank you so much for your lovely review. I'm delighted that we were able to help celebrate your husband's 60th. I'm so glad that you enjoyed your stay and that you were impressed with the team. I hope that we can welcome you both back again soon. Kindest regards, Aimee

"Hash House Harriers Christmass Party"

4
mikereidrosl, Fochabers, United Kingdom 04/12/2017

Good value for Best Western Member but slow service @ Xmas Party & noise of running water in Bedroom causing me many trips to the loo put a damper on my enjoyment.Do not think I or my friends, will be back!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear mikereidrosl, Thank you so much for reviewing your Christmas party night. I'm so sorry that the service was slow and that there was a noise of running water disturbing you. I have passed this feedback on to the head of Housekeeping to be investigated. I hope that you enjoyed your party night in spite of this and apologise again for your disappointment. Kindest regards, Aimee

"Birthday treat "

4
User 30/11/2017

Spent 2 nights here ' lovely stay room was river view in hotels new building next door 'read this building just finished being refurbed in May of this year and parts of the main hotel too , everything was very clean and staff friendly, never ate here only breakfast which was nice 'never got use of the pool as it was closed due to technical problem but we were emailed by the hotel telling us of the problem the day before so cannot comment on the pool sadly ,would recommend this hotel to family and friends and would happily stay again

"Love this Hotel"

5
User 29/11/2017

I visit this hotel 3-4 times a year so don't leave a review every time. I have been made so welcome over the years. I just want to mention that the present staff and management are the best. Some of the staff have been there for a good number of years and there are some new faces but everyone works well as a team. The current reception staff are great and I hope will be able to stay on long term. I find it difficult to describe what I like about the hotel. The best way I can put it is I feel at home when I am there. Inverness has many hotels and I have stayed in most of them before I found the Palace. I wouldn't consider staying anywhere else now and my only regret is that I don't get more often. I wish the staff a very Happy Christmas and a successful New Year. Thank you for all that you do for your guests.

"Loved it! Very good location/ excellent service!"

5
Susana Andrea V, New York City, New York 29/11/2017

WE LOVED LAUREN! Extremely helpful and cheery staff, particularly Lauren! Great area, great hotel! Every one in general was extremely pleasant and service was immaculate, as was the hotel itself. Beautiful property!

Della E, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Wow! Lauren is going to be so please when she sees this! Thank you on behalf of Lauren and all the team here for such lovely comments! Thank you Sarah

"Staff were wonderful"

4
notneb, Denver, Colorado 28/11/2017

The staff were extreamly pleasant and helpful. The lobby was very inviting, nice fireplace too. I liked the central location to restaurants and shops. Both our room and bathroom were spotlessly clean. The temperature in the hallways and room was very hot though. The web-site advertised a message that was no longer available (should have been removed). The breakfast was pricey, we ate elsewhere for this reason.

Della E, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write a review, it is much appreciated and so nice of you to mention your spotlessly clean bathroom, you will have to let me know which room you were in so I can pass this review on to the individual team member. As to the website, thank you for spotting - we are working on this at present. Kind Regards Sarah

"Brilliant "

5
Laura C, Aberdeens 27/11/2017

Spent the weekend at Palace celebrating my dads 70th. I'm total we had 7 rooms over the weekend and none of us had any complaints whatsoever. Was booked in under the Conker package so had our evening meal on the Friday night when we arrived and there was 2 mini bottles of wine in our rooms. The food and service was faultless, there was a set menu (3 choices each course) however each person had £24.95 allocation each to chose any food from the normal menu if didn't like the set menu. Highly recommend eating at the hotel. Breakfast was superb, lots of choice and the buffet was always replenished quickly. The hotel itself has lovely decor both in the lobby/reception and in the rooms. The leisure facilities were great and a few of our party also had massages and highly rated them too. Visit Inverness quite often and from now on I will be staying at the Palace without a doubt.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Laura, Thank you so much for your lovely review. I'm thrilled that you and your party enjoyed your stay and that we were able to be part of such a special celebration! I'm delighted that you were pleased with the meals and were able to take advantage of the spa facilities. We look forward to welcoming you back again soon. Kindest regards, Aimee

"Great pool"

4
Sheila S, Cornwall, United Kingdom 24/11/2017

Hotel is in great riverside position for town and tourist attractions. Theatre just a short walk. Cathedral is also a short walk. Leisure facilities fantastic. Car parking a bit hit and miss, but the valet parking is good. Would stay here again

"Not good value"

3
User 21/11/2017

£100+ for b&b did not represent good value. Bedroom tired and suitcase-battered. Breakfast room like something from ‘Crossroads'; smoked glass mirrors and cheap orange juice. Location is good but this whole operation needs an overhaul.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Paulbpm, Thank you so much for taking the time to write your review. I'm so sorry that you left feeling disappointed with your bedroom and breakfast. You'll be happy to hear that we have several refurbishment plans in store for 2018. I hope that you enjoyed your time in Inverness. Kindest regards, Aimee

"Nice hotel let down by the food "

3
Jim F, Edinburgh, United Kingdom 21/11/2017

I stayed here for 9 nights over a 3 week period and the only negative thing is the food. The hotel now seems to cater for groups and coaches and that has had an impact on the quality of the evening food offer. The staff were friendly and attentive and the rooms have been nicely upgraded. I would strongly suggest management spend a day as a guest and honestly assess the food. The catch of the day is always haddock, the cod is always off and the salmon is delivered without any potatoes or veg!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Jim, Thank you so much for taking the time to review your stays. I'm glad that you like the decor of the newly refurbished rooms and that you're impressed with the team. I'm sorry that you were left feeling so disappointed with the quality of the food, we really appreciate your feedback. I will pass your points on to the Food and Beverage Manager to be looked into. Kindest regards, Aimee

"Always enjoyable"

5
monicamaclean, Rogart, United Kingdom 21/11/2017

Always enjoy staying at this hotel. Staff make you feel welcome and always treat you like an old friend. I would recommend this hotel to friends and relatives to stay if ever in Inverness. Very handy for shopping, just a few minutes walk to the town centre.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear monicamaclean, I'm thrilled that we were able to welcome you back so soon. I'm glad that you enjoyed your stay and are impressed with the team. We look forward to seeing you again soon. Kindest regards, Aimee

"Amazing location"

4
B8398ANiang, Aberdeen, United Kingdom 21/11/2017

Fantastic location right on the banks of the river and overlooking the castle, very clean and tidy rooms and friendly staff. Very comfortable reception area to sit and have a coffee. Plenty to see and do in Inverness and an easy 5 min walk to the center of town

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear B8398ANiang, Thank you so much for taking the time to write your review. I'm glad that you were able to take advantage of our fantastic location (we're very lucky!) and relax in the newly refurbished reception area with a Starbucks. I hope that you enjoyed your time in inverness and that we can welcome you back soon. Kindest regards, Aimee

"Got What I Needed"

3
RoadTripKrikkit, Baltimore, Maryland 16/11/2017

Nice location. Nice facade. Nice Price. But this hotel needs major renovations. Past a sleek reception area the place is run down. Some areas resemble a hostel more than a hotel. Creaky rooms with poor furnishing. My biggest complaint was the noise. When I arrived I could hear the TVs of at least 2 other units loud and clear. Good thing I was exhausted and just passed out, otherwise I generally have trouble sleeping in noisy hotels.

"Best Location, huge rooms"

5
544ashishs, India 14/11/2017

Pros: Excellent location, 100m walking from city centre Heated Swimming Pool Large rooms in property parking serves starbucks coffee Heritage property Cons: Breakfast is ok types Great value for money hotel

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear 544ashishs, Thank you so much for taking the time to write your review. I'm delighted that you enjoyed your stay and were able to take advantage of the leisure club facilities. I hope that you enjoyed your visit to Inverness and that we can look after you again soon. Kindest regards, Aimee

"Excellent and Value for Money!"

5
NishaSurana, New Delhi, India 14/11/2017

We stayed here for 2 nights. Our experience was outstanding. 1. Very good location. Close to many restaurants and shops. 2. Nice and spacious rooms with amazing view. 3. Friendly staff 4. Good breakfast 5. Absolute value for money. The hotel was better than our expectation and we would love to stay there again if we happen to go to Inverness again in future.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear NishaSurana, Thank you so much for taking the time to write your review. I'm delighted that you enjoyed so many aspects of your stay. I hope that we can welcome you back soon. Kindest regards, Aimee

"PLEASANT COMFORTABLE STAY"

5
andreafJ3673YX, INVERNESS, United Kingdom 13/11/2017

Could not fault the Hotel, restaurant or leisure centre - staff were courteous, friendly and helpful. Room was excellent - spotless and lovely decor. Check-in and check-out both hassle free. Would recommend this to anyone.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear andreafJ3673YX, Thank you so much for your fantastic rating and lovely review. I'm delighted that you were so pleased with your stay. I hope that we can welcome you again soon. Kindest regards, Aimee

"ridiculous outbuilding attached to large hotel"

2
mrdan0, london, United Kingdom 11/11/2017

arrived at a nice reception and checked in, was then walked through the hotel, out a side door, over a road and into a multiple occupancy house next door?! the room was clean and looked nice so i didn't complain,

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear mfdan0, Thank you for posting your review on Trip Advisor. We're very sorry to read you did not enjoy your stay with us as much as would have hoped. Whenever our guests are not entirely satisfied, we will do our very best to rectify the issue. We bought 10 at the Palace last year and its great you enjoyed the cleanliness and look of the newly refurbished rooms. If you would like to discuss your stay in more detail, please do not hesitate in contacting me. Thanks again for your review. Kind regards, Della.

"Great location and good sized rooms"

4
GimmeSomeSunLondon, London 09/11/2017

Used this was business as I didn't have a car and wanted to be central for convenience. It definitely was central. 10 min walk into town. You can see the castle from the hotel. Walk along the River Ness if you want too. There are several restaurants to choose from if you don't want to stay in the hotel. Checked in no issue, rooms are spacious and clean, although a little dated. Good shower - very important. Comfy bed. Wifi is free, but as it got busy (from 6pm ish) the signal would drop out and I did struggle staying connected to get some work done prior to dinner. I also didn't appreciate being woken up at 5.45am by the refuse collectors that were right below my bedroom window. I'm going to try not to stay on a Tuesday night... I did manage to use the pool, jacuzzi, sauna and steam room. This was a nice treat one evening. Maybe it was good that the wifi dropped out!! Staff are very friendly and super helpful. The breakfast is one of the better ones I have had. Mainly because the chef got my poached eggs perfectly so they were soft and runny. Car park is tiny, but there are streets that you can park for free after 6pm. I would stay again, but possibly not in the height of summer as there is no air conditioning. You are provided a fan though. Not sure as the room was hot even though the radiator was turned off. The 4 rating is for location, size of rooms, cleanliness and staff friendliness. I kept 1 back as the rooms are dated and according to my colleague the only let down on the breakfast was the jam. Would've liked to have a slightly more nicer choice/brand.

"Staff made the visit"

4
User 09/11/2017

The room was tired but had everything we needed. Bathroom very nice. Overall accommodation clean but worn. Public area was lovely. Such a warm welcome at breakfast and wished we had got the name of our server, cheery local who was a credit to the company. Breakfast was great. I would definitely stay again

"Good!"

4
Caroline J, Alyth, United Kingdom 08/11/2017

We stayed here for one night. Good value. Located just opposite of the castle in Inverness town. Accomodated me, my two friends and two dogs in one room no problems. Dog friendly with good walking places alongside the river. Staff very friendly!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Caroline J, Thank you so much for taking the time to write your review. I'm delighted that you and your furry friends enjoyed your stay. I hope that we can look after you again soon. Kindest regards, Aimee

"Perfect Hoiday Venue"

5
Michael F, Milford 07/11/2017

We were here just last week on a coach tour. The hotel was first class in every way and we had a room with a view of the river and Castle opposite. The room was clean and well furnished. The staff were always helpful and meals were very good. If there is one downside it is the small lift which only holds 2 people but there are only 3 floors. We just love Invernes

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Michael F, Thank you so much for your lovely review. I'm delighted that you enjoyed your stay and were pleased with the team. I hope that you enjoyed the rest of your tour and that we can look after you again soon. Kindest regards, Aimee

"Relaxing stay at the Palace"

4
EvB10, Scotland 07/11/2017

Had a wonderful stay at this hotel for 2 day weekend break. Lovely clean and spacious room. Food was good and plentiful and the Staff were really friendly and helpful at all times. It was very relaxing and calm and I would definitely book again. Thank you

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear EvB10, Thank you so much for taking the time to write your review. I'm happy to ready that you had a relaxing stay and were pleased with the team. I hope that we can look after you again soon. Kindest regards, Aimee

"Great and convenient setting"

3
Llevron J, Gordon's Bay, South Africa 01/11/2017

A potentially fantastic hotel in a great and convenient setting which is unfortunately showing its age. With some attention and investment this could be a top return destination. We had a good stay though and the staff made the experience positive.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Llevron J, Thank you so much for taking the time to write your review. I'm delighted that you enjoyed your stay and speak highly of the team! You'll be happy to hear that we have exciting refurbishment plans for 2018. I hope we can look after you again soon. Kindest regards, Aimee

"It's a big NO!"

1
honeybrook_99, Jacksonville, Georgia 31/10/2017

Run... don't walk... elsewhere. I have stayed all over the US and the U.K. and this has been by far and away the most outdated and crummy room I've stayed in and it was not cheap. The pictures online make it look really nice and the common area was promising but they stuck use in apparently the "older" part of the hotel. You had to walk down a corridor that reeked of chlorine from the indoor pool to the back side of the hotel where you use a sketchy elevator to access your floor. When the doors open you are overwhelmed by a sickening scent of air deodorizer. What are they trying to cover up? It permeates the rooms and gave me a headache and required us to prop the window open at night to help with the smell. Then the room. Sad. There was nothing redeeming or charming about the room. The furniture was mismatched, ugly, and OLD. The headboard was obviously for a much larger bed than was provided and stuck out awkwardly several inches on each side. The closet door (cheap/sliding/mirror) was off the hinge and would not close. The bathroom was also very cheaply furnished and stayed hot and humid the entire stay making the room much warmer than it should have been. There was no flat sheet provided on the bed - only a fitted sheet and the duvet.... Thankfully we only booked for one night otherwise I would have looked elsewhere for the next night and chose to sleep foully clothed. I will give a shout out to the staff at the breakfast buffet who were charming and super helpful- while the food was not very good the staff were very nice. The price point really demands better... maybe if they had given us a room in their updated area but I would NOT pay what they asked for what we got. I only wish I had pictures but I was so devastated and ready to get out of there I didn't think about it.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear honeybrook_99, Thank you so much for taking the time to write your review. I'm so so sorry that you were left feeling disappointed with so many aspects of your stay. I'm sorry about the faulty wardrobe in your bedroom and the humidity of the bathroom. We'll always try our best to ensure that guests are happy with their rooms and if this isn't the case we'll try our hardest to find you a more suitable room. I'm so sorry that we weren't able to do this for you. I've emailed you directly to ask what room you were staying in so that I can look into the issues you experienced with department heads. I'm glad that you found the breakfast team helpful and charming. I can't apologise enough that you didn't enjoy your stay, we are a team committed to ensuring our guests enjoy their experience and it's such a shame we did not meet with your expectations. I hope that you enjoyed your visit to Scotland. Kindest regards, Aimee

"Enjoyable stay despite limitations"

4
EvasWorld, Boston, Massachusetts 30/10/2017

We stopped here before a Loch Ness cruise on our way to Skye. We easily found parking in the small lot between the two buildings. Our room was in the annex, not main building, with a first floor river view. Bathroom is relatively small with a decent-sized tiled shower. As others have noted, the room was hot, but we found a universal lack of air conditioning throughout our stays in Scottish hotels. Immediately turning off the heat and opening the windows helped. We did use the pool and jacuzzi, and the lady at the reception lent us the coins needed to operate the lockers. Jacuzzi is on a 10 minute on/off cycle, which was initially confusing, but no big deal. No complaints there. We ordered room service since we were tired from driving all day - food was on the bland/unexceptional side, but again, this was universal across Scotland. Ditto for breakfast. Pro tip: if you happen to be heading to the Loch Ness cruise across from Clansman Hotel, DO NOT type Clansman Hotel into google, as it will not take you far enough down the road. Type in Loch Ness Clansman Hotel instead. We missed our cruise due to this snafu. If you have the time, I would highly recommend the House of Fraser gift shop up the street by the bridge for best quality and range of souvenirs in the highlands. Unlike other gift shops, they are not dominated by cashmere scarves.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear EvasWorld, Thank you so much for taking the time to write your comprehensive review. I've passed your feedback onto the reception team regarding the 'Clansman Hotel snafu' so that future guests can be advised of this. I'm delighted that you enjoyed your stay and were able to make full use of the leisure club facilities. I hope that you enjoyed your visit to Scotland. Kindest regards, Aimee

"our stay"

3
Alastair M, London 30/10/2017

Very disappointed - put up the road and had to climb stairs to room - no lift. Might just as well as stayed in a bed and breakfast - much cheaper. Room was clean and new. Shower warm at best and had to put kettle on the floor to boil. Outside of our window, ladders and scaffold - good view and obviously had to keep windows closed for security reasons.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Alistair M, Thank you so much for taking the time to review your stay. I'm so sorry that you were disappointed with being situated in the brand new 10 at the Palace. Unfortunately due to the age of the building we are unable to make structural changes such as adding a lift. However if you prefer to be situated close to a lift we will always try our hardest to accommodate, I'm sorry that this didn't happen for you. We'll always try our hardest to ensure that guests are happy with their room, and try our best to find a more suitable room if this is not the case. I'm sorry that this wasn't done for you. I hope that you enjoyed your visit to Inverness. Kindest regards, Aimee

"Palace Hotel Inverness"

3
L733QCkathleenm, Elgin, United Kingdom 29/10/2017

Room quite dated and very hot [even with heating and towel rail off] but clean. Food okay, nothing outstanding. Request for mashed potatoes instead of chips refused even though they had boiled potatoes on menu. Fitness suit/pool needed to be tidier. Machines rust/broken - could be cleaner too. Pool cover tatty. Chairs plastic, a number of lockers not working - broken, disabled changing needed good clean. On the whole staff very helpful and friendly.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear L733QCkathleenm, Thank you so much for taking the time to review your stay. I'm pleased that you found the team friendly and helpful. Thank you for your feedback regarding the leisure club, I've passed this on to be looked into. I hope that you enjoyed your visit to Inverness. Kindest regards, Aimee

"Great location"

4
Will H, Preston, United Kingdom 25/10/2017

Good location - easy for town and really great view of river and castle. Staff really good and great breakfast. The rooms are clean and warm - maybe a bit hot but you can always open a window, Would stay again.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Will, Thank you so much for taking the time to review your stay. I'm so glad that you enjoyed breakfast and speak so highly of the team. I'm sorry you found the room a little too warm, we do provide fans to try and help too. I hope that you enjoyed your visit to Inverness and that we can look after you again soon. Kindest regards, Aimee

"A Gem"

5
hunteraudrey, Oban, United Kingdom 23/10/2017

Just back from a nights stay (again) from this gem. So worth a visit. From walking into Reception yesterday to leaving today. It was a wonderful. We were in Inverness for the theatre, so thoroughly enjoyed in the hotel a pre theatre meal. This hotel has a wonderful atmosphere, staff so so pleasant, and can't do enough for your stay to be enjoyable. We had two wee white highland Westies, who just loved this doc friendly place to stay.. Well done team, your a credit...

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear hunteraudrey, Thank you for taking the time to write your lovely review. I'm delighted that you (and your dogs!) were so pleased with your stay and speak so highly of the team. I hope that we can look after you and your furry friends again soon. Kindest regards, Aimee

"Autumn break"

4
robsheEllon, Ellon 23/10/2017

We had a wonderful stay at the Best Western Inverness Palace Hotel and Spa, Inverness. The weather was not kind to us but the Staff were absolutely wonderful. Kind, cheerful and always had a smile. We were in the annexe which was lovely, looked newly refurbished and very clean with a comfortable bed. Not a huge room but adequate for our three night stay. We will certainly be back.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear robsheEllon, Thank you so much for your lovely review. I'm thrilled that you enjoyed your stay (despite the weather!) and speak so highly of the staff. They'll be delighted to hear your kind words. I hope that we can look after you again soon. Kindest regards Aimee

"A good hotel near the centre of town"

4
User 22/10/2017

Stayed for two nights over the weekend while visiting the International Shinty/Hurling match. We were given a free upgrade to a river-view room. The room was good with a very good, powerful, shower. We had dinner both nights and these were excellent with full-flavour dishes. Breakfasts were always freshly cooked (maybe just our lucky timing) and plentiful. Car parking was adequate and I preferred to park myself (with a token), rather than take the valet parking - simply, because I wanted to get access to the car at various times when shopping without having to keep asking for my keys from reception. All in all, a good hotel with friendly staff. Thank you.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Good Afternoon, Thank you so much for taking the time to review your stay. I'm thrilled that you enjoyed so many aspects of your stay and were pleased with the staff. I hope that you enjoyed the Shinty/Hurling match and that we can look after you again next year! Kindest regards, Aimee

"Very nice "

4
maggiedsy, Stornoway, United Kingdom 21/10/2017

We stayed in hotel for i night . Staff were nice and friendly . The bathroom was quite small . Room was uncomfortably hot . Did not notice the fan till the morning . Apart from these two issues it was good .

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear maggiedsy, Thank you for taking the time to write your review. I'm glad that you enjoyed your stay and were pleased with the staff. I'm sorry that you weren't made aware of the fan until the next morning. I hope that you enjoyed your trip to Inverness and that we can look after you again soon. Kindest regards, Aimee

"Classic Old Victorian style Hotel"

4
Tim F, Oakland, Maine 19/10/2017

The Palace has a distinct Victorian charm that we found accommodating along with a friendly and helpful staff. Our room was located on the top floor with a lovely river and Castle view which we requested before hand. We knew the rooms did not have Air Conditioning seeing the age of the establishment, but the weather was cool enough that opening our window along with a fan provided in the room was sufficient. The Hotel is close to Inverness Castle and city center which was convenient as we love to walk during the day and after dinner. We also made use of the Spa scheduling massages for both of us which was very nice. Our only disappointment for us was the lack of a decent WiFi connection in our room. Being overseas, we had no other contact with family other than internet and had to go downstairs to the lobby to make contact. We did contact the front desk during our stay and were told it was the router by the gentleman who came to our room.I believe WiFi range extenders would be beneficial in extending the signal range. I see from another review that the management is planning to upgrade the service.

"Very nice hotel"

4
Stephenstorey, Singapore, Singapore 18/10/2017

After reading the many reviews on TripAdvisor we opted for this hotel and were not disappointed. Room 26 and 36 probably have the best views in Inverness over the river facing the Castle. The staff were friendly, the hotel was extremely clean, well located for restaurants and bars if you chose to to leave the hotel. If I had a criticism it was too hot. However turning the heating off and opening the window soon resolved so very minor. Highly recommended.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Stephenstorey, Thank you so much for your lovely review and kind words! I'm thrilled that you enjoyed your stay and were so please with the staff and location. I hope that you enjoyed your visit to Inverness and that we can look after you again soon. Kindest regards, Aimee

"Over priced for what we got and an unbearably hot room"

3
hfulton32, Paisley, United Kingdom 13/10/2017

The Inverness Palace is something of an enigma: it ought to be a 4 star, especially given the price (we paid £560 for 3 nights B&B in an ordinary double), but unless you upgrade to a large double with river view (which would have taken the price to £710 for 3 nights!) it definitely isn't. We travel all over the UK, Europ and world destinations and found this hotel puzzling as it is just not good value. There are a lot of positive things about the hotel: the location is great, on the river and a short walk from the city and all its facilities. Also there is a fab Italian restaurant almost next door! It looks good - Scottish Baronial Style - and the foyer is now very smart if you can ignore the strong smell of chlorine from the pool. There's also a handy Starbucks coffee bar. The chlorine smell is a give away that it does have a pool/spa facilities, which is another plus if this will add to your pleasure. Also the staff were nice and helpful/responsive. I loved the fact they accept people buy their own drinks for their rooms, and they will bring you tumblers/wine glasses/ice/lemon at no cost! The two things that burst the balloon however are the rooms in the new extension building and the hot breakfast. In the guest guide it advises there is no air con as it is an old building: This IS true of course of the old building, but it's a complete mystery as to why air con wasn't put into the newer extension, which is clearly purpose built. Our stay was spoiled as we couldn't relax in the room which was very hot. We don't know why: It was mid October and cool enough outside. We had the window open to its fullest extent the whole time and a fan on when in the room/all night. I suppose it didn't help that the bathroom was so small and airless, and no air extractor came on with the light as is usual in other hotels. There was a comic element to being sweatier AFTER your shower than before, but it wasn't really funny to actually live it. All I can think is that it was built in a way to conserve heat/money: Great for the economy of the hotel, but torture for the innocent guest!! The room doors are also on a very tight and powerful spring mechanism so unless a guest is intelligent enough to keep hold of the handle, they slam loudly shut every time someone enters or leaves their room. This was maddening as all the guests but ourselves just let them slam. Several times we literally jumped out of our skins at the loud bangs. I would dearly like to spend a few minutes with the man or woman who designed this delightful extra treat . . . The other let down is the hot breakfast. The continental selection, cereals and fruits are fine, but the hot breakfast was OK in parts, grim in others - and always lukewarm to cold. This hotel caters for coachloads of people too, so go to breakfast latish if you can! This is the reason I guess this also explains why the hot breakfast is so lacklustre as it is churned out for the mob: the fried eggs were indescribable, tiny overcooked bullets, and the scrambled eggs tasteless and soggy. The tomatoes were never cooked through and the bacon horribly flabby (I can only presume microwaved??) The other items were OK. Toast is brought to you, and the wheaten is the nicest. I would recommend avoiding the cooked items unless you just want say sausage and beans, and you can breakfast better on porridge and or all the cold options. It's quite sad to have to criticise, as the staff clearly want to please. If you do want to stay here, go for an upgrade and you may be OK - that though will be a pretty expensive option and you'd still get the lacklustre breakfast unless maybe you ask for it brought to your room? If the heat in the newer building were sorted and the hot breakfast well cooked and kept hot, this would be a really good place to stay. As it is, we can't stay again as it's bonkers to masochistic to pay so much to be uncomfortable: We've checked Trip Advisor more carefully and we will try one of the 5 star smaller hotels in the city next time we stay. We notice how many people in the reviews of the Palace complain of the heat, but clearly nothing can be done as it doesn't change. And as long as the coaches keep rolling in and out, I guess there's no huge motivation even to try.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear hfulton32, Thank you for taking the time to post your review and I'm sorry you have left disappointed. I am sorry too that you were not happy with the value of your experience and especially the temperature of the room and the quality of the breakfast items. We have 110 rooms in total, whenever we can we will change our guests room to one more suitable. I am sorry we could not offer you the complementary upgrade as requested, whenever we can we always will. Breakfast should always be delicious, fresh and well cooked. I am sorry that this is not the experience you had and I have let our Head Chef know. It's great that there were aspects of the hotel you enjoyed, I'm sure we could allocate you a room that would be more appropriate on your next visit to Inverness should you give the us another opportunity to look after you. Thanks again for your review and kind regards, Della.

"Good location"

4
ChristineD20162016, New York City, New York 12/10/2017

One night stay. Good location for walking to the castle or just around Inverness. Hotel has two buildings. We were in the new building - recently renovated rooms. There were three of us so we had one of the family rooms. Two twins and one queen. Large room, but it was in the basement so wifi and cell service were poor. Very clear, a little warm but window opens and there was a fan. No "basement" issues. Good breakfast. Parking on site and if the lot is full valet will take the car and return it at time you designate. I would stay there again.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear ChristineD20162016, Thank you so much for your fantastic review. I'm delighted that you enjoyed your stay and am glad that you were pleased with your room. I'm sorry about the WiFi connection, we are upgrading in the near future! I hope that you enjoyed your visit to Inverness and that we can look after you again soon. Kindest regards, Aimee

"Lovely hotel."

4
FeeWilliams, Devizes, United Kingdom 12/10/2017

Easy to find, just by the river, near to cafes, bars and restaurants. Valet parking is very helpful. Room was nicely presented, clean and spacious. Downside is the charge of £50 per night, to get a room overlooking the river - it's not that great a view! However, the staff were lovely and the breakfast plentiful and tasty.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear FeeWilliams, Thank you so much for your lovely review. I'm so happy to read that you were pleased with so many aspects of your stay, especially that you found the staff lovely. I'm sorry that you were disappointed with the cost of the upgrade. I hope that you enjoyed your visit to Inverness and that we can look after you again soon. Kindest regards, Aimee

"Good hotel let down by room"

4
H5585YKandrewl, Perth, United Kingdom 12/10/2017

The food was good and the service excellent. Our room (503) was the basement of an annexe, so little natural light or ventelation. Although nicely furnished there was nowhere to put our clothes except for a few hangers so we ended up living out of our suitcase. It needs some drawers. Not what we expected of a hotel of this standard or the price we paid.

"Autumn break 5 days"

5
chrisbentley2017, Nottinghamshire, United Kingdom 11/10/2017

The best hotel we have ever stayed in. Evening meals were excellent, breakfasts fantastic. Room was good size with two chairs, (quite rare). Service excellent. Nothing was too much for staff. Even provide jug of fresh milk each day for coffee making in room. 10mins walk from rail and bus station. Good size swimming pool. A really good experience. Loved it!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear chrisbentley2017, Thank you so much for your kind words and fantastic rating. I'm delighted that you were so pleased with your stay! I hope that you enjoyed your trip to Inverness and that we can look after you again soon. Kindest regards, Aimee

"Faultless Stay"

5
Vicky L, London, United Kingdom 09/10/2017

The hotel is really easy to find, it's in an amazing location. When we first arrived the car park was full, so I called the hotel and they said it was no problem to double park and someone would come out and park it in their separate car park which was perfect. We booked a small double room as we were only there for about 12 hours and we were put in the house at the back of the hotel. It was very comfortable, probably more quiet than the main hotel as we were off the street. There was a little garden at the front with chairs. If it was nice weather and people were sitting outside it might be noisy but for my partner who smokes it was perfect. I want to add the staff here were super friendly, the same staff that checked us in at night were the same staff that checked us out the next morning.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Vicky L, Thank you so much for your lovely review. I'm thrilled that you were pleased with so many aspects of your stay, and I'm so happy that you found the staff helpful and friendly. I hope that you enjoyed your visit to Inverness and that we can look after you again soon! :) Kindest regards, Aimee

"Great location"

4
mantasatnite, Laguna Niguel, California 05/10/2017

A little over priced and if you're not careful, you might end up in a room in the back overlooking alley. Best rooms are in the front looking directly at the Castle and the River Ness. Easy walk to Castle and restaurants in town.

"Princess in the tower"

5
Gayle B, Savannah, Georgia, United States 05/10/2017

Travelled with a friend. Each of us had one of the Tower rooms facing the palace. Very comfortable. Fabulous view. Very convenient to the downtown area. Surrounded by great restaurants. Would definitely stay here again.

"A wonderful experience"

5
User 03/10/2017

The hotel is a beautifu,l right on the river Ness across from Inverness Palace. The staff are friendly and accommodating in every way. We booked a river view and it was well worth it to watch the castle light up at night. Dinner in the restaurant was delicious. Again, the staff were lovely. The buffet breakfast had a good selection. The valet staff were very professional and helpful, as well. Not one complaint and all praise.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Michele B, Thank you so much for taking the time to write your lovely review. I'm so happy to read that you enjoyed your meals and were pleased with friendliness of the staff. I hope that you enjoyed your trip to Inverness! Kindest regards, Aimee

"Trip to Scotland"

5
davidcX2588QF, Savannah, United States 03/10/2017

Our stay at the Best Western Palace Hotel in Inverness, Scotland was excellent. The room was very inviting and and clean. The location was in the center of town overlooking the River Ness with the Inverness Castle across the way up the hill. The staff was very helpful and knowledgeable. The hotel is close to everything, even a coin operated launderette. We had a an excellent stay and knowing that we had an excellent place to come back to was a welcoming thought.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear davidcX2588QF, Thank you so much for your lovely review. I'm thrilled to read that you enjoyed so many aspects of your stay! I hope you had a fantastic trip to Inverness and that we can look after you again soon. Kindest regards, Aimee

"Could not fault it"

4
Charlie4Uk, Uk 02/10/2017

From start to finish this was a wonderful place to stay. Lovely spotless clean rooms, good food and some of the nicest friendliest staff throughout the hotel I have ever met. The stunning view only added to the one of our best trips away as a group of friends. Give it a go, you won't be disappointed!

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Charlie4Uk, Thank you so much for your lovely review. I'm thrilled to read that you enjoyed so many aspects of your stay, especially the friendliness of the staff. I hope that we can look after you and your friends soon! Kindest regards, Aimee

"Good points and drawback"

4
ceciliar813, Hollidaysburg 28/09/2017

Good is its location. Shopping and restaurants are a 10 minute walk. There's Starbucks in the lobby, wi-fi is good. View of the Inverness castle across is a plus. Drawback is there is no elevator and if your room is in the 3rd floor, it can be a drag.

"Wonderful Room in Inverness"

5
jaco08, Winter Park, Florida 27/09/2017

We checked in and were shown to our room called "The Castle Room" overlooking the river and looking directly across to the Castle. The room was amazing, huge and very comfortable. The hotel is in a great location, within walking distance of several restaurants and pubs. Would have liked to stay an extra night. Service was perfect.

"Wonderful hotel and great restaurant on the River Ness with view of the castle"

5
GailLHerndonVA, Herndon VA 26/09/2017

My husband and I thoroughly enjoyed our 3-night stay. Our lovely large room was in the main building with a view of the River Ness and the castle. The bathtub/shower combination had the tub faucet and handles at one end, and the shower and handles opposite, which was great. Appreciated the little extras (whisky, shortbread, toiletries, in-room coffee). The staff bent over backwards to respond to our every request. Check in and check out was a very easy process. The spa includes large towels, changing rooms, a gym, pool, and hot tub. (Be aware you can only stay in the jacuzzi while the light is green. Self-cleaning is occurring when the light is red.) Hotel is located in town and within walking distance of the train, bus station, and many restaurants and shops. The best restaurant is in the hotel. The food was superb for dinner and breakfast, and again the service of the restaurant staff was stellar. Highly recommend this hotel and restaurant. Wish we could have stayed longer.

Della E, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for such lovely words. It is very much appreciated and really gives all departments a boost when they are mentioned. We look forward to hopefully seeing you again. Kindest Regars Sarah

"Nice hotel"

3
TJP51, Tampa, Florida 24/09/2017

So I had a room in the building next to where you check in at. Thankfully, I was on the 2nd floor because they do not have elevators. The room was decent size. They leave you small bottles of whisky and a sweet treat, and a goodie bag of spa samples for your stay. Unfortunately, this hotel does not have AC. You would think this would not be a problem, but the weather was not as cool as we had hoped. The hotel does supply you with a very small loud fan to plug in. The hotel is right on the river and an easy walk to nice restaurants. I felt it was too expensive for what the hotel has to offer. I would not stay here again based on the AC issue and lack of elevators.

Della E, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write. I am really glad that you enjoyed the little treats and location, but I am really sorry you did not mention the elevators to us on check in or time of booking as this could have been arranged in another part of the hotel where there are two elevators, hopefully this might help change your mind to coming back to us. Kindest Regards Sarah

"Traditional new year"

4
hipstergirl2016, Glasgow, United Kingdom 23/09/2017

If you are looking for a traditional new year celebration this is just the ticket although it's expensive if you don't take full advantage of all inclusive package. The best of the hotel includes the lovely river views, valet parking and the spa. It is a great location for walks by the river, the cathedral, the Eden Centre and across to the castle and monument to Flora MacDonald.

Della E, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for looking at our packages and recommending them! It is really nice of you to mention what we do and what we have to offer. Thank you again, it is very much appreciated. Sarah

"One night stay"

4
comfortlovers, highlands 22/09/2017

We booked into the Palace as the other hotel which we had booked did not have a room for us! Actually they did us a favour, as the Palace was great. It was a special milestone birthday for me. My daughter, her husband and my son arrived at the palace with a bottle of champagne. My daughter asked if it would be OK to have our own champagne, and not only did the staff provide an ice bucket and glasses, but they even put strawberries on the glasses!! The room was lovely. Very clean and comfortable. No view, but who cares! Great breakfast with plenty choice. Very pleasant young lady in reception from Hungary. Thank you Palace for rescuing my birthday. High recommend this lovely hotel.

"Beware of Small Bathrom"

3
Larry J G, paris, France 20/09/2017

This hotel is in a beautiful building in an old palace. the location is stellar right on the Ness River. The rooms were nothing special and our bathroom was very small. The opening to the shower was no more than 24", We are not big people, i would think someone who is heavy set might have a hard time moving around in the shower. Breakfast items were not hot.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Larry, Thank you so much for taking the time to write your review. I'm glad that you enjoyed the hotel's location (we're very lucky!). I'm sorry that breakfast and the room you were staying in did not meet expectations. We have 110 in total which are all different shapes and sizes and will always try our best to make sure you're happy, I'm sorry that this was not the case for you. I hope that you enjoyed your trip to Inverness. Kindest regards, Aimee

"One night - Great Place"

5
1965Colleen, Massachusetts 19/09/2017

We booked this hotel after our previous hotel was horrible. This was an outstanding hotel. We had a great room. Close to downtown and beautiful walks. I would highly recommend this hotel. The only downside was the large dog they let stay there. I like dogs, but this was a very large dog. Because of allergies, I am not a fan of animals in hotels especially extremely large dogs (bigger than a German Shephard)

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear 1965Colleen, Thank you so much for your lovely review and rating! I'm so happy that you liked your room and were pleased with the location (we're very lucky!). I'm so sorry that you were uncomfortable with our dog policy. I hope that you enjoyed your trip to Inverness and that we can look after you again soon. Kindest Regards, Aimee

"Good rooms but overheated"

4
Panda055, Melbourne, Australia 19/09/2017

Stayed 3 nights as part of a Great Rail Tours group. The location was very good beside the River Ness and a short walk to the town and station. The hotel is very modern with an indoor pool and gym and rooms are very comfortable apart from the overly warm heating which cannot be controlled. During our stay we left the windows open all the time and often slept on top of the bed. However, the towel warmer worked very well and small items dried quickly. Included breakfast and dinner was standard hotel quality but the serving staff in the dining room were lovely.

Della E, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Panda055, Thank you so much for reviewing your stay. I'm delighted that you were pleased with so many aspects of the hotel! I'm sorry that you found your room too hot, fans are available from the reception desk to try and help. I'm sorry that you weren't made aware of this. I hope that you enjoyed the rest of your tour. Kindest regards Aimee

"Small but Clean Room"

4
kestrels666, Ajax, Canada 19/09/2017

We found the staff at this hotel very friendly. Our room was small but adequate for the one night stay with our tour group. We had dinner and breakfast in the hotel and both meals were good. All in all a pleasant stay.

Della E, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Kestrels666, Thank you so much for taking the time to write your review. I'm so happy that you were pleased with the friendliness of the staff and enjoyed your meals. I hope you enjoyed the rest of your tour. Kind regards, Aimee

"Terrible Hotel"

1
Colette P, New York City, New York 14/09/2017

Our tiny room was made smaller by the eaves hanging over the bed. Only one small window provided ventilation, and the window only opened a few inches. Thus, even though the temperature outside was 50 degrees F, the room inside was stifling. We could not sleep at all. The furnishings throughout the hotel date from the 1950s (I presume), not an attractive era. The hotel smells like cabbage, has only one slow elevator, and the advertised car park is off-site so you don't have access to your car and must make an appointment to retrieve it. There is no night life in Inverness, so don't be misled (as we were) into thinking you'd be in a lively location. The room we had was grossly overpriced, at almost $300 US for a room that had a full ceiling height for only 6 feet across. I think a Motel 6 would be more comfortable, although I've never stayed in one. I've stayed in hundreds, if not thousands of hotels, and this one ranks among the very worst. I can't understand the positive reviews. They must be from people who rarely travel.

"Comfortable and centrally located"

5
Raymond T, Kentville, Canada 14/09/2017

Staff are kind and very helpful. Prices are high, but that is to be expected in a hotel of this standard at the height of the season, and at least one gets one's money's worth. Buffet breakfast was very good. Convenient central location allowed one to return and rest up for the next expedition, and the Highlands are well worth visiting.

"Brilliant service"

4
B6890MDjayb, Tayport, United Kingdom 14/09/2017

This is one of the better hotels in Inverness, it has been newly refurbished and looks great, I stayed in the old guest house and the rooms have been redecorated to a very high standard and is nice and quiet compared to the main building

"Inverness"

4
clarsen2, Columbus, Ohio 13/09/2017

Peter the concierge was helpful and outstanding, Breakfast was good. Room was somewhat spacious with a view, but shower didn't drain well and it smelled a little dank or like pets were in there. Overall everyone friendly and helpful

"Inverness Break"

4
Rachael L, Scotland, United Kingdom 13/09/2017

Stayed in this hotel a few weeks ago and had a very pleasant stay! The staff at the Best Western are very friendly and helpful and were always on hand to offer assistance. Location of this hotel is brilliant. Will be returning in the future.

Della E, Guest Relations Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Rachael, Thank you so much for taking the time to write your lovely review. I'm delighted that you enjoyed your stay and were pleased with the staff. I hope you enjoyed your trip to Inverness and that we can look after you again soon! Kindest Regards

"Four nights in Inverness "

4
User 07/09/2017

Was a nice hotel. Elevator a little small, fits four normal adults, says six, but that would be all kids. Pool was nice, hot tub nice, but you had to get out for 30 minutes after 15 minutes. Nice bar area, close to City Center. Room was nice, but warm, fan helped some, but window doesn't open enough. I would stay again.

"Quirky, In A Nice Way !"

5
frankmikos, Farnborough, United Kingdom 06/09/2017

We love Best Western Hotels , always Quirky , always different and the Palace Hotel on the banks of the River Ness was no exception . Delightful building , lovely modern decor , great staff and beautiful rooms . Ask to stay at Number 10 at the Palace if you want the best rooms , also ask for a river facing room and enjoy a stunning views of the castle . Excellent value for money , superb breakfast ( a special mention for Marlene , the waitress who made breakfast even better , with her brilliant service ) and an excellent bar to relax in after your day out, sightseeing. 10 out of 10 .

"Nice location"

3
Jemtravels2017, Pittsburgh, Pennsylvania 05/09/2017

I had expected our room to be better than it was. Not all the rooms are in the palace part. Ours appeared to be located in an addition off the back of the palace which isn't shown in the picture on the website. There wasn't any air conditioning and the window placement didn't allow for much air circulation. A fan helped somewhat. The pool and spa were very nice. The towel heater in the bathroom was great for drying our suits on. The elevator was really small and woefully inadequate when tour buses unloaded groups. There were quite a few steps to go up to check in and no one to help with bags. Breakfast was typical fare on the buffet which was replenished in a timely manner. There is a Starbucks joining the lounge but it doesn't serve any iced beverages and hours of operation were limited to when we weren't there. The location was convenient for walking to the shops and a grocery. On Saturday night there was highland dancing and the local fife and drum corp to enjoy downtown.

"Best Western Palace and Spa Inverness"

3
trevorc828, Lincoln, United Kingdom 05/09/2017

Our stay was very good expect our family room was very warm and there is a lot of noise early in the morning. Get a roommate the front of the hotel. Staff are great and food is pretty good. The location is perfect for access to the town. The car valet service is excellent. Finally the pool is great for children and adults.

"Ideal location"

4
jeanlX9506NL, Glasgow, United Kingdom 03/09/2017

This hotel is in an excellent location, central to many restaurants, pubs, shops, sightseeing and much more. Beautiful hotel, high standards with excellent food and drink served. Comfortable good sized rooms.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear jeanlx9506NL, Thank you for your review, it's lovely to know you enjoyed your stay with us. We're delighted you enjoyed Inverness and our fabulous location! I hope we can look after you again very soon. Thanks again and kind regards, Della.

"Over rated"

2
goamelb, Melbourne, Australia 31/08/2017

Stayed here for 3 nights as our agent said it was luxurious. That it was NOT! Nice enough, with very friendly , helpful front desk and restaurant staff. Our room on the third floor did have a nice river view and was quite pleasant. The bed was comfortable and the welcome wee dram was great!. BUT it was very warm , even with the window open. Breakfast offered a lot of mass produced choices and was not so tasty. Coffee not great. The main plus point is that it is very central - but so are a lot of cheaper options.

"My trip to Scotland"

5
dawnhM5089ZX, Grand Blanc, United States 30/08/2017

The views,the STAFF, the Hotel. If you want to go to Scotland, and have a rewarding experience, stay here. The Staff is amazing and the Hotel has everything you need, and if they don't, they will get it for you.

"older hotel with a deceiving facade"

2
Daniel S, prescott, Canada 30/08/2017

the hotel has no air conditioning and so is hot and stuffy. Room furnishings are older and often stained. The bathroom provide one small bar of soap for two adults and no face towels - they don't have any in the hotel! The front entry is modern and open and belies the old, drab interior.

"Great place!"

5
User 29/08/2017

Just a shame we only stayed 1 night! We were in the renovated building, with a direct view on the castle. Room was cosy and large enough for the 4 of us. Gym is well equipped and pool at 29C all year around. No chance to taste the restaurant neither for diner nor for breakfast.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Alexandre E, Wow, thank you! It's fantastic to know you enjoyed your night with us and thanks for sharing your experience with everyone! Hopefully you can make your next trip to Inverness longer and we can look after you again! Kind regards, Della.

"Great Location, Comfy Beds, but Noisy and Warm"

3
CascadiaPNW, Seattle WA 28/08/2017

We booked here at the last minute after a change in plans. When booking, I asked for a quiet room… We were given a room at the back of the second building, facing the backs of other buildings, and some rooftops below. As the room was warm and there is no air conditioning, we opened the window. Even with the window open, the cooler night air did not enter the room. We hoped to set up the fan that came with the room in the window, but the cord wasn't long enough. We called reception and someone brought us an extension cord right away. Unfortunately, it did not work. Nevertheless, the fan helped cool some. Still, the duvet was heavy so we were uncomfortably warm. The bed was extremely comfortable so I was hoping for a chance at decent sleep. Unfortunately, at 7 am, we were awakened to a cacophony of sound – the clitter-clatter of dishes and cutlery - emanating from a commercial kitchen below, where the set-up for the dishwasher was in front of an open window below our room. Beware of rooms at the back of the second building. These are rooms numbered 407-412, and presumably the same on each floor below. On the positive side, the location is excellent, close to the shops, restaurants, river walk, Eden Court Theatre. Wi-fi is free of charge, but weak, so I was unable to upload my photos to the internet. The tv only has a few channels. The breakfast was good, with lots of choices, though the dining area was quite noisy. Staff were quite pleasant. We arrived early and they held our luggage but didn't have the room prepared in advance for us, so we had to wait until the official check-in time to get into the room.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear CascadiaPNW, Thank you for your review, I'm sorry you have left disappointed with your experience. I do understand about the temperature and that being to hot is very uncomfortable. I am really sorry that we did not resolve the temperature in the room for you. Also, I will be talking to the Head Chef about the noise from the kitchen especially first thing in the morning and how we can best resolve this. Whenever we can, we always make the room available for our guests as soon as possible and we're always happy to look after luggage and our guests are welcome to make use of the leisure facilities in the meantime. It's great to know you enjoyed our fabulous city centre location and our breakfast. I do hope you enjoyed the remainder of your trip and thanks again for your time in sharing your review. Kind regards, Della.

"Ideal city location "

5
Johnbhoy83, Glasgow, United Kingdom 19/08/2017

Stayed here a few times with work, staff always helpful and assist with luggage, spa is amazing after a long day, beds are comfy and location of hotel is Ideal for the city, breakfast is always fresh and tasty.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Johnbhoy83, Thank you so much for your super review! It's great that you enjoyed our excellent location and that the beds were comfy too. Breakfast is so important to us, great to know you enjoyed it. I hope we see you again very soon. Thanks again and kind regards, Della.

"Lovely hotel"

5
anne c, Sydney, Australia 17/08/2017

Right on the river and great location to walk into the city or enjoy the riverside walk. Friendly staff, very comfortable rooms. Beautiful old building but with modern conveniences. Good buffet style breakfast included

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear anne c, Thank you so much! We're so thrilled that you had a great time with us and you enjoyed the hotel. We have a beautiful location, it's great to know you had a lovely time. I hope you can stay again very soon. Thanks again and kind regards, Della.

"Great hotel, great location, lovely staff"

5
Clare S, St. Albans, United Kingdom 16/08/2017

We stayed a couple of nights in July 2017, found it friendly, rooms with a view, and in a great location. Special mention to Louise MacDonald who helped us! Rather a good breakfast too, and the pool a good facility.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Clare S, Thank you! Louise is lovely and a wealth of kindness and knowledge about the hotel, she's thrilled she was able to help you enjoy your experience with us. I hope we see you again very soon! Thanks again and kind regards, Della.

"Very Welcoming"

5
matthewcX1380SH, Sydney, Australia 16/08/2017

The staff were amazing, very helpful. Helped me with my bags to my room. Also the car valet service was great. Bed was slightly hard, but thats just a personal preference and I can understand they can't change a mattress around for a customer every night.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear matthewcX1380SH, Thanks so much! We're very flattered! We feel really lucky to have such a dedicated, friendly and hardworking team - thank you. I'm sorry the bed was too hard for you, they're hand made by a local company to a very high standard - we have been known to make them softer/harder for our guests so when you stay again just let us know! Hope to see you again soon. Thanks again and kind regards, Della.

"Lovely hotel with beautiful views"

5
clastcm, Washington DC, District of Columbia 14/08/2017

Elegant rooms with tall ceilings that are tastefully decorated. The rooms aren't huge but they feel big and airy. We were lucky to be upgraded to a river view/view of Inverness castle (they will upgrade you if they have availability; we booked directly with the hotel and they included breakfast). What a treat. The views were beautiful. The location was very central (really it couldn't get better) and the pool and breakfast were nice also. A terrific choice.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear clastcm, Thank you! What a super review and we're so happy you enjoyed our beautiful location and rooms. We always will upgrade if we can, it's great we were in a position to for you. Thanks for recommending us, we all hope to see you again another time. Kind regards, Della.

"Excellent Staff"

4
Howard P, London, United Kingdom 14/08/2017

I stayed at this hotel in August 2017 for business. It is a lovely hotel. Nice big rooms and lovely grounds. Missing fitness centre etc - it is more like a large and classy guest house. The breakfast is excellent and the food generally good. The best thing though is the staff who are superb

"VERY NICE HOTEL"

4
CAB54, Oxford, England, United Kingdom 09/08/2017

Greeted by friendly staff and a very lovely, knowledgable Manager. The room and bathroom very nice and clean, with a great view of the castle opposite and the river which leads to Lock Ness. Breakfast was good and plenty of it, though the staff looked a little overawed by the amount of guests (many Americans) who were coming and going. Very convenient with a very nice swimming pool and facilities.

"Best room ever"

5
Jaclynn J, Omaha, Nebraska 08/08/2017

Checked in at midnight to best bed I've ever had in a huge newly remodeled suite. Our castle onS Orlando overlooking the. Was Fiver with your busses at out front door. Found a laundry around the corner so we went home with clean clothes. Wish we had more days there. Great pool and fitness center and superb. Reakfast offerings of all types.

"Excellent Hotel"

5
jameskO4494HK, Arbroath, United Kingdom 07/08/2017

We stayed for one night only in a wonderful river view room, the room was very well presented and extremely comfortable. The hotel had a great central location and a friendly lounge bar, highly recommend this hotel for anyone looking for a central location in Inverness.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear jameskO4494HK, Thank you so much for sharing your experience with everyone! We are absolutely thrilled that you had a great time with us, it's fantastic to know we looked after you so well and that you can recommend the hotel too! I do hope we can look after you again on your next visit to the Highlands! Thanks again and kind regards, Della.

"Excellent"

5
gacuk2015, Tamworth, United Kingdom 06/08/2017

Great room overlooking the river, very friendly staff . The Hotel is a traditional well run hotel. Location is also great ideal for shops, station and local attractions. Would certainly stay there again and recommend

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear gacuk2015, Thank you! We're delighted you enjoyed your stay and enjoyed the facilities we provide, it's lovely to know you can recommend us to everyone too - thank you. I do hope we can look after you again very soon. Thanks again and kind regards, Della.

"Dispointed"

2
User 04/08/2017

Great location, but expensive Beautiful view outside, small room with petty view inside Nice restaurant, medium quality food Very noisy inside Extremely crowded by people from around the world Drivers of coaches waiting in front of the hotel with diesel engines started Smokers outside A high contrast with Highland...

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Andu-Popa, Thank you for sharing your review. We're so sorry you have left disappointed with your stay, this is not our intention. The hotel can become very busy at key check-in and check-out times, we try and manage this as best we can with efficiency and friendliness. It would be lovely to welcome you again, I hope we do sometime in the future. Thanks again and kind regards, Della.

"Disappointing view."

4
Tamw0rth2, Tamworth, United Kingdom 03/08/2017

The hotel is well located for the town centre. We stayed for three nights while on a tour of the Highlands with Great Rail Journeys. It has the appearance of a grand old hotel and the reception, bar and public areas are clean and attractive. However behind the old hotel is a more modern part, where we were accommodated. Our room was disappointing, whilst being clean and a decent size the view from the window was of dustbins! - was this the Scotland we had come to see? The hotel does have a spa though and a decent sized swimming pool, so this made up for the disappointment of the room. The food was good and the staff were friendly and efficient.

"Nice outside, but non river-view rooms disappoint"

3
Iliya Y, Manchester, Connecticut 01/08/2017

The hotel is in a very convenient location, and is very attractive from the outside. The restaurant, bar, and coffee bar is quite nice with Starbucks coffee available all day. The parking availability is good, and the pool facility is large and convenient. The non riverside view rooms have not been updates, they are very small, with old carpeting and could benefit greatly from some upgrades. When we arrived the sheets in our room had not been changed and the room had not been ''turned over" service addressed this immediately and was very friendly and helpful. A good hotel but the outside doesn't match the inside unless you pay extra for the riverside view upgrade

"Saga hotel - good views but hot and ad-hoc"

2
PeterH1971, Reading, United Kingdom 30/07/2017

Well, you can't beat the view – the restaurant and bar look over the river to the castle. The breakfast can only be described as copiously generous in a waistline-threatening way. But on the flip side, I found it to be too hot (a couple of taxi drivers confirmed that they hear this a lot about the Palace) and they did put me in an annex across the other side of the car park – so I had to walk to the main building and back in the rain for breakfast. The room also did have a bathroom that was on the other side of a public corridor, so walking across with a towel wrapped around my waist gave quite a youth hostel feel to the whole experience.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear PeterH1971, Thank you for your review, we're sorry to have scored so low in your view. We're really sorry you found the room too hot, we have the facility to control the radiator temperature in all the rooms and we can always provide a fan. The room you were allocated is brand new and I do understand about the private bathroom being over the hall way, this area is purely used as a fire exit and only those allocated that room would use this as access. I am sorry that this was inconvenient for you. We enjoy offering an extensive choice at breakfast, there are always "healthy" options available too! Thanks again for your comments and kind regards, Della.

"OK, but might disappoint some."

3
Arandale, London, United Kingdom 30/07/2017

Good location, with clean rooms. But satisfaction depends on which room is allocated to you. Some are good, with easy access. But some are quite small with no lift access. My room was a 'double with shower' in the former Winston Milton Guest House & Cottage next door. The room was very small - barely adequate as a single - and on the second floor with no lift access.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Arandale, Thank you for sharing your experience on Trip Advisor. There are 110 rooms in total and all are different shapes, sizes and decors. Whenever any of our guests lets us know there is something not suitable about a room, we will always try our best to find an alternative. There is not a lift in our newly refurbished Number 10 at The Palace, it is an original Victorian building with three floors and there are a number of rooms on the ground floor. Whenever our guests require a lift, we will ensure they are allocated a room with access to one in the Palace Hotel. Alternatively we can always help with luggage up or down the stairs. It's great you found the room clean and that you enjoyed our fantastic location. Thanks again for your review, I hope we can look after you again on your next visit to Inverness. Kind regards, Della.

"Disappointing for price "

2
User 27/07/2017

Arrived and had to ask for the sheets to be changed and toilet to be cleaned as both were dirty. Was unable to eat the pork as was so tough. You can hear everything in rooms next to you and above! Very creaky floors! Staff were helpful and friendly. Pool facilities good. Location excellent with free parking. I'd have scored it as average but the price paid for the tired bedroom facilities lowered score further.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Anna W, Thank you for your review and we're sorry you were unable to score your experience higher. I can understand your disappointment with regards to the cleanliness - this is most unusual as we usually receive fantastic praise for the standard of cleanliness in the rooms. I have also let our Head Chef know you did not enjoy your meal, I am sorry about this. Thank you for your balanced comments, we appreciate you including the aspects of the hotel that you enjoyed as well. Kind regards, Della.

"Fine"

2
User 26/07/2017

Hotel in a good position. Everything was fine but pricey. Had our car parked by staff. Chap who brought it back was very helpful. Really the only member of staff we spoke to. But hotel was clean and room was fine.

"Great location. "

3
utpsy, Austin, TX 25/07/2017

This hotel is located right in the southern edge of the Ness River across from the castle in Inverness. The location affords walking along the river and through the downtown. The hotel itself is not great. We stayed in the building next door. There was a 3-story hike to the room. The rooms were recently renovated. The bed was comfortable. We could have used a fan. The room was hot, particularly that high in the building. There staff made good recommendations for dinner. There is a nice pool at the hotel as well. Overall, it is nothing special, but it was a reasonable place to spend the night.

"Good location"

4
philirons53, Northampton, United Kingdom 25/07/2017

We stayed at this hotel for four nights whilst visiting the highlands with Travelsphere. A great location by the river in the centre of town, parking is at a premium although they do have valet service if needed. The staff are efficient and friendly apart from one girl in the bar who doesn't no how to say please, thank you or smile. The rooms were fine with all facilities available. The only thing that let down the room was it was uncomfortably warm at night and we had to have the window open which wasn't a problem until 3.30 every morning when the Gulls woke us up. The hotel Wi-Fi is almost none existent, There wasn't a great selection of food for the evening meal considering the price. Breakfast was fine with plenty of variety to choose from.

"Good in parts"

3
ericmyra, Gullane, United Kingdom 24/07/2017

The Palace has quite a lot going for it, but it also falls down in too many ways. The good points: location excellent, staff friendly and often went beyond the call of duty - particularly Enrico in the dining room. Our beds were comfortable. It has a spa with an excellent swimming pool - great for families; it is quiet - at least our room was. And the free valet parking is an excellent service, though getting your car back at busy times can take quite a long time. Not such good points: our bathroom had not been cleaned properly, the TV control was strange - so much so that we had to summon a porter to explain what to do, and the pillows weren't good. The bar area and brasserie is bit spartan; the dining room is much better, but the food was pretty ordinary. I ordered butterscotch profiteroles, but there was no butterscotch in them. The wifi was incredibly slow to the point of being non-existent at times. Altogether we thought the hotel missed out too often, and was not great value

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear ericmyra, Thank you for posting your balanced review and sharing your experience. Thanks also for complementing Enriko, he is super and such a credit to our team. It's great too that you enjoyed the swimming pool and the beds were comfortable. I'm sorry that the meal was not as it should have been and that you didn't enjoy the atmosphere in the bar/brasserie. I have let our Food and Beverage Manager and our Head Chef too. We would hope that all of our guests enjoy their stay, I'm sorry that we fell short with some aspects of your experience. Thanks again for your review and kind regards, Della.

"Stornoway bound"

2
User 18/07/2017

Stayed one night after long overnight journey from London, Room was one of the smallest I've ever stayed in , considering the price, Room service breakfast was included, cold on arrival, undercooked cold bacon, hard fried egg, and I'm sure tinned mushrooms, unedible, no bath either! Will be staying at the lovely Royal Highland from now on,

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Sandra M, Thank you for posting your review, we're really sorry you have left so unhappy with your stay. Our rooms are all different shapes and sizes, the singles are smaller in size however there is usually the option to upgrade to a double for sole occupancy to have a larger bed and space. Breakfast should never be cold, neither the bacon undercooked or a hard fried egg. I am really sorry that this is what was served to you and please be assured, I have let our Head Chef know. The mushrooms are not tinned, they are delivered fresh each day and braised in butter each morning. I am really sorry that the breakfast was not to our usual standard and I can understand your disappointment. If you would like to discuss your stay in more detail, please do feel free to contact me at the hotel. Thanks again and kind regards, Della.

"An Absolute Favorite"

4
Army_Bagpiper, Tampa, Florida 18/07/2017

Check in was fast and friendly. The breakfast was more than adequate! Room was very nice with the exception of the window on the 1st floor which seemed to be unsecure and I was unable to secure it using the window closing device. I was in the second building, and close to the entrance - a terrible location because none of the other guests were mindful of their actions and we were awaken at all times of the day and night to loud guests and slamming doors! Hotel should put in "silencing" devices to keep the doors from slamming and making terrible noises! Location was an absolute 1000% - wonderful! The only other factor taking away from our comfort was having to provide our own soap after the first night. we checked in two people, and the rest of the stay were given enough soap and amenities for one person. Overall a decent stay - but over very priced! Overpriced by about $50.00!

"Western Inverness Palace Hotel & Spa, Inverness"

4
frankrJ9011TO, Glasgow, United Kingdom 18/07/2017

Great old style Scottish hotel. Very friendly and helpful staff. Would recommend to friends and family. Ideal location within city, nice views across river facing the castle. Great site for touring the locale.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear frankrJ9011TO, Thank you writing your review and we're delighted you had such a great time with us. We have a fantastic location, excellent for exploring the city and the Highlands. I do hope we can look after you again in the future and many thanks again. Kind regards, Della.

"Very Poor Food"

2
steve_fossil, Canberra - Australia 17/07/2017

We stayed for four nights as part of a group tour. The hotel is in a great location right on the Ness River and a short walk to town. Our room was very small but comfortable, even with the small double bed. Others in our group were given rooms at the front of the hotel with a king bed and lovely views of the castle and river. We were disappointed by the "view" over the car park at the back of the hotel. The staff were very good and the bar area was pleasant. Our main issue was the terrible set menu each night. I'm not a seafood eater or a vegetarian so only had one choice of main each night. For a cost of 25 pounds each per night I felt ripped off. Several of the tour group that I spoke to also felt the same way.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear steve_fossil, Thank you for your review, we're really sorry to read you have left so disappointed, especially with the meals we provide. I have provided our Head Chef with your review, it's very important to us that we have an understanding of what our guests are expecting and I am really sorry that we fell short for you. We will happily create a meal or amend a meal to suit our guests, I'm sorry that we didn't make you aware of this while you were with us. Rooms are allocated a few days before arrival, I am sorry that you were not happy with the one we had for you. Occasionally, guests are provided with a room looking over the River purely because those are the rooms that are remaining, I do understand that this would have been a dissappointment. If you would like to discuss your stay in more detail, please do feel free to contact me directly at the hotel. Thanks again for your review and kind regards, Della.

"WOW! Such service! Such a great room!"

5
sjgiants, California 14/07/2017

After a phone call to their front desk in what would have been the middle of the night in Scotland,I wrote to compliment the hotel on their customer service. It was that impressive. Upon arrival we were shown to our sumptuous room with the most awesome view of Inverness Castle. The room was vast, with the most comfortable beds of my entire vacation. The seating area in the giant bay window afforded us such a beautiful view - the river, bridges and the castle. There was service for coffee and tea, bottled sparkling and still water. The bathroom was sparklingly modern with a fantastic shower and lovely products too. Breakfast was served in the dining room downstairs and was hearty with plenty of choice. The room was bustling but we were fortunate to have the table in the window with that wonderful view. Flawless service from every member of staff either in person or on the phone. It's in a great location for walking into the shopping area for to restaurants or bars, or just along the embankment of the river just because it's pretty and peaceful. Highly recommended.

Della E, Rooms Division Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Your feedback is wonderful and it really makes a difference to read how much someone has enjoyed their stay. So a very big Thank You from everyone here at the Palace!

"Great location, pretty rooms"

4
J P, Dallas, Texas 13/07/2017

We were a bit concerned--Best Western? We pulled up behind two large tour buses outside, but the groups had already checked in, thank God. The hotel staff had trouble finding our reservation, until they looked under my tripadvisor alias(!) Check-in after that was quick. It's a large lobby, with lots of seating, and a coffee shop serving Starbucks in an adjoining room. We were on the third floor, each room (37 and 39) at the top of the round turrets, with three large windows with a superb view of the Inverness Castle across the canal. Our rooms were nicely done and good sized, including the bathroom. One bathroom smelled mildewy, but the porter came right up and changed out our shower curtain and all was fine. It is incredibly convenient to the town, and we walked everywhere. The bed was comfortable, and there was a large sitting area facing the windows. The elevator is a bit small and slow, but the stairs were wide and easy to navigate.

"Great views, buuuut, lazy lazy service"

3
LouisGroen, Worcester, South Africa 10/07/2017

What a great location,views, everything, but, are the people in a huge comfort zone ??!! Reception - Bad !!!! Breakfast - Bad !!! Bar area - Very good !! No porter service !!, and my wife were post knee operation. I think : Lazy or bad service ??

Della E, Rooms Division Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
I cannot apologise enough for this and it just should not happen. We have actually employed extra porters and receptionist recently to help so I really cannot apologise enough as we are trying to improve our service to all guests arriving as it can be quite a busy time. We will all take your feedback on board and make sure that we do not let down anyone else. Kindest Regards Sarah

"Disappointing Intoxicating Tea Party"

3
User 10/07/2017

Lots of yummy food and drinks but unfortunately let down by poor service. Firstly when we arrived, we had to wait for a member of staff as the girl on the desk didn't seem to know/care as we were only there for afternoon tea. We were seated and our food and cocktails were taken out, which were lovely! Cannot fault the food at all, there was also loads of it!! But after that, there was no staff to be seen, nobody came back to check how everything was, nobody came to clear the plates and nobody came to offer more drinks. Had they done so we would have stayed a little longer and enjoyed our afternoon in the bar. I feel because we paid for the Tea before we arrived, they didn't care as they already had our money. We then had to ask someone to box up our leftovers to take home and the waitress came back and sat the boxes down on a table beside us and walked away again. It would have been nice if she had maybe taken the food away and done this for us. Any other Afternoon Teas I have been to, I have never had to box up my own food. Other little things I feel spoil the tea are the children's multi coloured plastic table cloths and the rainbow coloured paper napkins, these are things I'd use for my daughters birthday party and she's 4. Having proper table cloths and napkins would certainly add to the setting, you have these beautiful vintage tea pots and cup and saucers and then cheap paper napkins and table cloths. These little touches would make it perfect and truly like a special day out! Along with decent customer service!!

Della E, Room Division Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
I am really sorry to read this and cannot apologise enough. We really do care and will definitely be looking into this and making some changes. I am really pleased that you enjoyed the food but so disappointed that it was spoilt by what looks like a lack of care from our front of house teams. Again, please accept our apologies and we will be in contact shortly to discuss further. Kind Regards Sarah

"OK but not the greatest"

3
tedb548, Toronto 07/07/2017

Stayed here two nights, but was not impressed. It was just OK. Spacious rooms... but do not bring your own food or drink. Sign says if you spill on the rug, you are responsible for the cleaning. We were afraid to even make their supplied coffee... in case we spilled a few drops on the rug.

Della E, Rooms Division Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
I am really sorry to hear that you did not enjoy your stay with us. We really value all feedback and I am wondering if you could help further with the sign regarding the cleaning. This is something that I need to look into as we don't mind if you take food and drink to your room, I know some hotels do put signs in their rooms so I need to get a little more information so I can rectify this. My email address is sarah.fenwick @miltonhotels.com all one word if you would be able to help further? Thanks Sarah

"great stay by ther river"

5
User 06/07/2017

Stayed here for 6 nights, and appreciated an unexpected upgrade to the river view room. The room is generous in size, with an extremely comfortable bed (the linen feels like top quality!). Only minor gripe is lack of a fridge (though they do give free bottled water, as well as the usual tea making facilities). Staff has been always helpful and friendly. My breakfast was included and was decent in quality. The hotel can get busy with tour groups but noise has not been a problem. The location is excellent with great views and easy walk to the rail and bus stations.

Della E, Rooms Division Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to mention so much, it is really appreciated. We look forward to seeing you again. Thanks

"Great Place to Stay and Relax"

5
chrisjpaterson, Aberdeen, United Kingdom 05/07/2017

Friendly helpful staff in a beautiful hotel looking out over the river and the castle. Idealy suited in the city centre and offering not only a clean comfortable room but a pool and spa this hotel was a great choice. Breakfast was a good selection of foods and the coffee was excellent!

Della E, Rooms Division Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write. Your comments are lovely and very much appreciated. We hope you will visit again. Thanks

"A breath of fresh highland air"

5
kellysV7209NQ, Mooresville, United States 05/07/2017

This hotel had spacious rooms (I'll be honest, after being on the road and staying at small guesthouses, it was a treat to spread out!), Starbucks coffee, a full fitness center and good breakfast. The staff was very helpful and kind, and I appreciated the fantastic location within just a block or two of everything you need.

"Last minute deal for real"

5
Nutmeg2003, Washington DC, District of Columbia 04/07/2017

When we 2 couples discovered our rerservation at a remote "castle" was not as advertised, our wonderful driver/guide (who suspected we had been mislead) hung around and then drove us back into Inverness. We had seen this hotel and asked him to take us to it. He stayed close while we asked if they had room for us, mid-aftenoon for that night. Yes! Thanks and good-bye to our friend, and hello to wonderful accommodations. MIchelle at the front desk couldn't have been nicer or more helpful, upgrading us to river views (free!) and our experience went from potentially terrible to terrific. Great rooms, comfy beds. Superb location right on the water and near all the best places to be.

Della E, Rooms Division Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Michelle will be absolutely delighted that you remembered her and took the time to mention her in your lovely comments. Its so nice to hear that you had a lovely stay and everything was just right for you. Hope to see you again, Thanks

"Great Nights Sleep, Beautiful Location"

5
Karen B, Alexandria, Virginia 04/07/2017

Stayed one night at this Best Western Inverness Palace Hotel. It is a lovely hotel, situated on the Ness River across the bridge from the old city. The room was beautifully appointed and looked as if it had been newly refurbished. The bed was comfortable; the wifi was good; the amenities were nice. There is a lovely indoor pool and a restaurant on premises. There is a starbucks counter that had some refreshments in the lobby. The room I stayed was outside of the main building, across a small parking lot facing the Ness River. It is away from the rowdy downtown Inverness pubs. There is a great little grocery store just around the corner. Also a small laundramat for those traveling on extended stays. This was an expensive splurge in my travels, although I stayed only one night, I wished I had planned more time to explore this quaint village on my first trip to Scotland. I would stay at this facility again if given the chance!

Della E, Rooms Division Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you for putting so much information into your review. It really is appreciated and helps new and returning travellers. You were in our new 10 at the Palace which has just been refurbished so it is very nice to hear some feedback on these rooms - especially the quietness and how the room was appointed. Hopefully this will not be your last trip to Scotland so maybe we will see you back soon!

"Great base camp for wandering Inverness"

5
Mark L, Excelsior, Minnesota 25/06/2017

Excellent hotel within walking distance of the major sites. Good restaurants just down the street. Good coffee available in the lobby cafe. Parking can be a bit of a challenge - there are a handful of spaces near the side entrance.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Mark L, Thanks so much! We're delighted you had such a great time with us and that you especially enjoyed our fantastic location! I am really sorry you found parking a challenge, we have an overspill that we are happy to take the car to for you and bring it back when you need. Thanks again for your super comments, it's lovely to read that you had an excellent experience with us. I hope we can look after you again during any future visits to Inverness. Kind regards, Della.

"Great staff!"

5
rorydonaldson, Glasgow, United Kingdom 24/06/2017

Was really blown away by the hospitality and service shown by Darren on reception. Despite our extremely late arrival, he went over and above the call of duty to ensure that we had everything we needed and more! The hotel was lovely, but the excellent service means I will book the same hotel every time I visit the town. 5stars

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear rorydonaldson, Thank you so much for your fantastic review! Darren is thrilled that he helped you enjoyed your stay with us and said it was a pleasure to help. He is a real asset to the hotel and it's great you received such friendly hospitality. We are so lucky to have such a fantastic team. Great that you can recommend us and that you will return, I hope we can look after you again very soon! Thanks again and kind regards, Della.

"wow first class"

5
canadian625, Hamilton, Ontario 22/06/2017

Highly recommended, very clean, great service, great food--try the fish and chips. Close to shopping and a great review. Room prices are very high like 260 pounds a night. the decore is modern and the building is re-done from the original stucture.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear cancadian625, Thank you ever so much! We're delighted you had such a great time with us and we demonstrated such friendly hospitality. Also, great that you enjoyed our famous fish and chips! Our Head Chef is thrilled you enjoyed your meal. We really appreciate you recommending the hotel to everyone, this means so much to us. I hope we can look after you again on your next visit to the Highlands. Thanks again and kind regards, Della.

"our 3 day stay"

3
neville m, Salisbury, United Kingdom 21/06/2017

our room was ok but rather small the facilities were good and the position right by the river Ness was very picturesque The food was quite good. But the waiters and waitresses were not the best at serving the dishes, they reached across diners instead of going around when possible.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear neville m, Thank you for taking the time to write your review, we're very sorry that you did not entirely enjoy your stay. I am sorry to read of the service you received from the team in the restaurant, we will look at this with urgency. It would be lovely to look after you again on your next visit to Inverness, I hope we have that pleasure. Thanks again for your review and kind regards, Della.

"STUNNING"

5
Davidjohn, England 19/06/2017

We just stayed over night but I wsill be going back The hotel is in two parts the main hotel & the building next door We stayed next door which has just been done up and it was outstanding - the quality of finish is very good The Room 14 is on the top floor whhich acn be a climp but is very good - clean and all what is needed and more The little black box with the tea coffee was a nice touch The breakfast was outstanding as was the service The spa with the pool is a very added touch

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Davidjohn, Thank you ever so much! We're delighted you had such a great time with us and that you'll be back! We couldn't ask for more and thrilled you enjoyed your stay in our newly refurbished rooms. Thank you for your fantastic praise of the service at breakfast - we feel so lucky to have such a helpful and friendly team. I hope we can look after you again very soon! Many thanks again and kind regards, Della.

"Not the best"

2
Dave L, Jersey, United Kingdom 19/06/2017

I am afraid that we can only give this a two rating, and only because the wife liked the pool & spa. The hotel itself is quite nice but dated, having said that the location is great next to the river. What really lets the hotel down is both the bar staff and dining room staff, they definitely have not been trained and didn't seem to know what they were doing, on one occasion we waited for 20 minutes for the meal order to be taken, the food is mediocre at best. The bar is a similar story with staff not knowing which measure to use for a Martini for instance. A real shame but a better hands on management would improve this establishment.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Dave L, Thank you for posting your review on Trip Advisor. We're very sorry you can only provide a two star rating following your stay with us. It's great to know your wife enjoyed the pool. I am sorry you did not receive the friendly, professional service you should have. Thank you for your comments with regards to our food and beverage and management teams, we will take your feedback very seriously as our only wish is for our guests to enjoy their experience with us. It's great you enjoyed the location we have - it is fabulous! I hope you enjoyed the remainder of your holiday and thanks again for your review. Kind regards, Della.

"A gem in the right place"

5
FionaCRGN, Alloa, United Kingdom 18/06/2017

A perfect position within the city. easy access to the shops, not far from the rail and bus stations. Central to access to the highlands. A lovely gem of an hotel. The staff are attentive and nothing is a problem. They are very helpful and pleasant to speak to. The dining room is well attended and the food is great.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Wow FionaCRGN, Thank you so much! We're delighted you enjoyed your stay with us. You're right, we have a fantastic location for visiting the City and exploring the wider Highlands. It's lovely to know you had such friendly hospitality from our team - we feel very lucky! I do hope we can look after you again on your next visit to Inverness. Thanks again and kind regards, Della.

"Very impressed"

5
nolongerthewildrover, scotland 15/06/2017

I stayed here while on business and was allocated a recently renovated room in a property next door to the main hotel which was only a few yards away. I was allocated a ground floor room with a beautiful river view ! The room was larger than expected with a full range of quality modern fittings. The bed was King size or larger and was very comfortable. The bathroom was spotless with enough fluffy towels to dry an army and and an excellent shower. While you did have to walk a few steps along to get to the main hotel for breakfast this was fine as the weather was good, although in winter it may be less appealing. However the room, view and quietness more than make up for the very modest trip you have to make outside. The price was very competitive as well. I only tried the breakfast as I was eating out in the evenings and it was totally fine with a decent selection. There were coach tours staying so it could be very busy but the staff always managed to find me a table promptly and were very helpful. I have stayed in this hotel previously, but would certainly look to stay here again on future trips. While I did not use the pool it looks very inviting.

"Good and Bad"

3
Tim S, Charlotte, North Carolina 15/06/2017

First the good: this hotel is an beautiful old building on the picturesque River Ness, just southeast of the main vehicular bridge. It could not be more beautifully or conveniently located. There are wonderful riverside walks and numerous restaurants within a couple blocks. The hotel is clean and the staff pleasant. Common areas are very nice with a comfortable bar seating area. The dining room is attractive and if you're lucky you can get a table at a window with a river view. There is a large indoor pool if that matters to you. Now the bad: while the rooms are average in size for a hotel in this range, they are poorly furnished. Lighting is poor for in-bed reading. The bathrooms are tiny with barely room to turn around and little space for toiletries, especially for women. Wifi service is free but so slow you'll long for dial-up modem service, if you can get a signal at all. TV service is also disappointing as there are numerous channels of shopping and other fluff but no dedicated news channel-not even BBC.

"Wonderful stay"

5
daniel012, St. Catharines, Canada 15/06/2017

This hotel has an amazing spa/pool area and is centrally located to the downtown area, Hotel is super clean/ great area Nice coffee and free wifi Highly recommend this hotel The hotel is situated on a boardwalk near the river that flows through inverness

"Great stay at Best Western Inverness Palace & Spa"

4
Tuttie_Fruttie, Australia 15/06/2017

My husband booked this hotel for my birthday. We were upgraded to a castle view room which was spectacular. I wish we could have stayed more than one night. Walls are very thin, could hear every conversation from the room next door but it's obviously an old building. Pool was very relaxing. Would stay again.

"Great location and pool"

4
Wayne-Gemma, Worcestershire, UK. 11/06/2017

We stayed here for 2 nights - the bed was really comfy, room a good size and the location perfect - just by the River Ness and by lots of the lovely Inverness restaurants. The only downsides were the walls were very thin so if you're a light sleeper you might get woken up by noises from other rooms. The pool, jacuzzi and steam room/sauna were great - we found these very quiet when we went. Only comment is that it would be good if they had machines to dry your costumes, as otherwise you have to put on damp costumes on your second visit! Overall though we would thoroughly recommend this hotel.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Wayne-Gemma, Thanks ever so much, you're absolutely right - our location is perfect! I am so sorry you had a disrupted sleep, this is not our intention and I do understand how frustrating it can be. I'm really sorry. I have also let our Leisure Club Manager know about the costume spinner, I know what you mean and I'm sure we can look at purchasing one. It's so lovely that you can recommend the hotel - it's all we can hope for! I do hope we can look after you again on your next visit to the Highlands. Thanks again and kind regards, Della.

"Handy location"

4
TasMum, Tasmania 08/06/2017

We booked this hotel last minute on the day through Booking.com. We were traveling Scotland and realized you need more than a day to see all that Inverness and the surrounding areas have to offer. The location is perfect right across from the castle and the Highland House of Fraser is just along the road. The Hotel has two separate buildings and our room was in the building separate to the one where reception was. Checkin was pretty easy, the car park is small so they take your car and park it in another car park they have and bring it back in the morning at a time you tell them. The staff were nice and helpful. The poor girl at reception was being berated on the phone by someone and another lady came up and was quite rude to her because she didnt understand her question. The staff member said she was new, she handled it the best she could I feel, she remained calm and polite. The room itself suited our needs, it wasn't huge but we rarely spend anytime sitting around the room. There's no bar fridge so there's little pods of long life milk, make sure if you bring any food of your own to snack on later it doesn't require keeping cold. The only improvement I can think of is putting a little shelf in the shower to put the shampoo/conditioner bottles on - having to crawl around the shower to retrieve them was a bit awkward. Overall very good though.

"Hen Party Package getaway"

3
Lindsay0208, Aberdeen, United Kingdom 08/06/2017

Stayed at the Palace as part of a hen party, the hotel has many positives mainly being free parking and great location on the river front, and very close by the shops and bars. The hotel staff are truly outstanding and nothing was too much trouble! We also enjoyed the pool as part of our stay which was great fun and again leisure staff very helpful. Breakfast was also excellent. The reason for 3 stars - the room we were in was a tad dated but I understand refurbishment is taking place throughout the hotel to upgrade rooms. Secondly - the set meal in the restaurant as part of the hen package was truly disappointing. The food and particularly the service. Would suggest eating elsewhere at any of the great restaurants in Inverness. Would definitely stay here again as the hotel itself and staff make it a fab choice.

"Holiday by Rail Scotland"

4
jontonyrotherham, Rotherham 05/06/2017

Spent 3 nights here on a rail tour of Scotland.We had a nice room on the 1st floor with ensuite tea/coffee and large screen TV. Breakfasts were lovely with a great choice and the evening meals were excellent with very friendly staff, on our last night they even arranged for Fish and Chips at the request of our Canadian friends. Great location on the banks of the River Ness ideal for town and local attractions.

"Nice hotel"

4
philiplk, London, United Kingdom 04/06/2017

Best western palace in Inverness is located very close to the city centre, on the opposite bank of the river across the castle The room is very comfortably appointed, the ensuite is big enough ; only wish I could have a bath rather than a shower. My room is located in the adjacent building next to the main building. This hotel is tastefully decorated. Will stay again when I come back to Inverness.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear philiplk, Thank you for your lovely review and it's great to know you enjoyed your stay with us. We're very proud of how the newly refurbished rooms have been decorated, we're delighted you found the room so comfortable. It's brilliant to know you enjoyed your experience so much that you will return - upon booking, just mention you prefer a bath and we'll happily oblige. I hope we see you again very soon! Thanks again and kind regards, Della.

"Great location in a great town"

5
Georgia G, Astoria, New York 01/06/2017

The hotel had all you needed and it was close to everything of interest in Inverness. We would go back in a heartbeat. You need a few days in Inverness to do everything and to drive to other locations close by. Has the best of old and new and the hotel is also that- historical while modern. Great place!

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Georgia G, Thank you for your fantastic review! We're delighted you had a great time with us! You could spend so much time exploring the Highlands and Inverness, you're right! We are the perfect base for all the major routes. I do hope we can look after you again on your next visit! Thanks again and kind regards, Della.

"Wonderful Bay Window view of Loch in centre of Inverness"

5
rschnse, Toronto, Canada 31/05/2017

Great Hotel (with Starbucks on site), large comfortable room with view of Loch and Castle. Steps to downtown restaurants across Loch bridge, parking on site. Note though: spa pool is highly chlorinated

"Best place in Inverness!!!"

5
User 30/05/2017

We stayed at a half-dozen places in the UK ranging from 3 to 5 stars, and this was by far one of our favorites. The staff were super friendly and helpful (the most of any place we stayed), the rooms were clean and bright and comfortable, the on-site food was fantastic, the bar staff were amazing and went the extra mile, and the hotel is perfectly situated within a short walk of anything you need. I would highly recommend the BW Palace Hotel and we plan to stay here again. Also Michelle at the front desk is amazing!!!! Thank you to all the staff for a wonderful stay. We were doing a trip to celebrate our 15 year anniversary and this was definitely a highlight of our trip. I cannot say enough. A great deal at any price and a wonderful place to stay while visiting Scotland.

"Part of a bucket list"

5
jjcfleet, Goole, United Kingdom 29/05/2017

The room for the disabled was good, although a long way away from the restaurant, the staff were superb and helpful and provided us with aids and adaptations to help our stay. for fit and abled bodies the hotel is first class

"Short trip to The Highlands"

3
didi1205, Copenhagen, Denmark 26/05/2017

Great location, by the river and in very short distance to all the nice places. Good price and clean rooms. They have a starbucks cafe which is very cozy. Customers seemed sligthly older so quite and fine hotel but not for a group of younger people.

"Hoigmanay 2016/17"

4
BillVance65, Greenville, North Carolina 17/05/2017

Location is fantastic, right on the River Ness, five minute walk to city center. River view room is worth the upgrade! Staff is fantastic in every way. The Hogmanay package includes almost everything you could want. I would highly recommend this properity for anyone planning a holiday in the Inverness area.

"Full marks!"

5
tommciver, Encinitas, California 16/05/2017

Our room overlooked the river and castle yet was exceptionally no although facing east, was as dark in the morning as it could be, thanks to really great black out curtains. The bed was extremely comfortable, the room spacious and the shower was one of the best I've had EVER! Check in was easy and friendly, check out was noon allowing for added exploration time, breakfast was plentiful and delicious. No matter how I try, I can find no fault with this hotel. It will be our go-to hotel in Inverness from now on. It also has a great pool!

"Underrated gem!"

5
User 14/05/2017

Great building - wonderful service and amazing views Rooms much better than pictures indicate - absolute must stay! Especially if you get a castle view room! The cafe is really nice and room service for bfast is very reasonable!

"Easy location"

5
phillirit, Penrith, Australia 13/05/2017

Easy location to walk all over city centre,river. Lovely presentation, very good breakfast with friendly staff. Our room was no4 in the building right on car park, the room was brand new very comfortable we had everything we needed, a cozy clean bed, great hotwater pressure in the shower, just fell a bit short as far as space size. Free carpark, free fast wifi.

"Comfortable and affordable."

5
bschrader45, Santa Rosa, California 09/05/2017

Very comfortable room. Easily accessible even though on 2nd floor. Help at the desk was exceptional. Breakfast was very good. Easy walking distance to anywhere in town. Nice walk along the river just outside the front door. Parking is difficult, but the staff takes care of that for you. Even has a pool and gym.

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear bschrader45, Thank you so much for your fantastic review! We have been thrilled to read you enjoyed all aspects of the hotel, thanks too for complementing the team - we feel very lucky! I hope we can look after you again on your next visit to Inverness! Thanks again and kind regards, Della.

"Nice hotel"

4
Redtsubaki, Paris, France 08/05/2017

We had a nice long weekend in the hotel, the staff was lovely and helpful with us. The room with the nice view on the river was simple but clean and comfortable. We appreciated the swimming pool too. The hotel was just a bit old and the breakfast was so so but the location was great and really convenient.

"Lovely stay in Inverness"

5
journeymaid48, Niagara Falls 07/05/2017

This is a wonderful hotel. The views overlooking the Ness River are astounding. It is so peaceful to sit at the big bay windows and look out to the Castle across the river on the hill. The rooms are large and clean. The beds are comfortable. There is a restaurant in the hotel which serves good food. The staff is lovely and helpful.

"nice hotel"

5
robboaberdeen, aberdeen 07/05/2017

we were only here for one night our room was in the new annex,when we checked in and were shown our room the painters were still painting away and i thought not a very good start the staff member showing us to our room did apologize ,,thought the room was a touch on the small side but it did turn out to be very comfortable and modern, put off slightly by our bathroom not being on suite and was actually across the landing from our room, after unpacking we then heard a scaffolding being erected outside our room,, not impressed,, had been here slightly longer would have complained ,,the staff were first class as was the spa ,the meals also very good,and also the location right on the riverside opposite the castle would certainly use again but not room 5 in the annex.

"Comfortable, in Great Location "

4
Col777, London 07/05/2017

Can't beat the location - right on the river, facing the castle in the heart of Inverness. The hotel has a large reception & lounge area at the front, offering plenty of amenities & places to sit & relax. The breakfast buffet is good - if you haven't pre-booked, Reception staff can offer a discounted price the night before that is way better value than paying via online services like Booking.com... We stayed in the wing at the rear of the hotel near the pool & spa. The room was good value for money, well-furnished & a decent size. Only downside? The door was not much of a 'light excluder' and we were disturbed by the amount of light coming into the room from the corridor in the middle of the night. Should be a simple fix for the Management, you would think... Will give the river-facing rooms in the original hotel next time, but overall the Palace was fine

"Faultless Service"

5
Stu R, Reigate, United Kingdom 03/05/2017

My family stayed here for 3 nights to visit Inverness and the area. The hotel staff made us feel like we were staying at a family house from the start. With 2 children under 3 years they were fantastic. Breakfast was brilliant, evening meals were good with a catch of the day on menu too. If you're travelling with a car, they have a free valet parking service which was so easy I felt guilty not having to pay for the service. I will recommend this hotel to any other families. During our stay, there were coach parties, professionals, hen parties and couples of all ages staying here - everyone we met had a great time. And don't forget the free wi-fi for the kids iPads!

"Good hotel."

4
UncleDads, Dunfermline, United Kingdom 02/05/2017

Although I was only here for a business meeting I was impressed by both the location of the hotel (on the banks of the River Ness) and the facilities- I didn't expect a swimming pool. Only downside was the staff were late in serving tea and coffee.

"Beautiful View of Castle"

5
Marley B, Atlanta, Georgia, United States 01/05/2017

This was a very nice hotel with a fabulous view of the river and the castle. Very comfortable and quiet, with many good restaurants within walking distance. Beds were comfortable and the rooms were acceptable size.

"Very nice and greatLocation "

4
PamelaW14, Brisbane, Australia 29/04/2017

Great location. Across river from Inverness castle . Easy walking to city centre just across the ness bridge. Rooms are good size and clean Spa was lovely has a relaxing massage . Make sure you go for a walk around the river and cross the suspension bridge

"Kennedy vacation "

5
Stephanie K, Biloxi, Mississippi 28/04/2017

This property is just beautiful. The views are amazing . We had great service . Property very clean . Peter the porter went above and beyond was always helpful with our needs . The property is filled with great staff members friendly and helpful .

Della E, Operations Support Manager at Best Western Inverness Palace Hotel & Spa, responded to this review
Dear Stephanie K, Thank you so much! What a super review, we are thrilled you had a great time and enjoyed our beautiful location and hotel. Thank you for complementing Peter - he is just lovely and he is thrilled he helped you enjoy your experience with us. In fact, we feel very lucky to have such a friendly and helpful team and it's lovely that you can regard us so highly! I hope we can look after you all again very soon. Thanks again and kind regards, Della.

"Hard uncomfortable beds"

3
tinawest2016, Isle of Lewis, United Kingdom 26/04/2017

On check in found staff laughing behind reception it's just not professional, Allocated a room behind pool block ,noise on landing and doors slamming continuously, bed was hard as stone and got hardly any sleep, top it all was billed to pay a £42 bill for food and drinks previous night, not my bill ... we ate out and paid as we purchased so watch your bills on checkout .

"Better than expected but missing pizzazz"

4
Taralulu, Edinburgh 24/04/2017

Lot going for it in terms of location and if you can get a room with a view. Parking a hassle with valet service though street parking available relatively cheaply and free at night but this was not an option staff suggested. Breakfast nice but no extra touches for instance menu ordering fish or poached eggs which most hotels of this type do these days.

"Afternoon tea"

1
User 23/04/2017

Very disappointed in the tea, we were served two pots of hot water no teapots then followed by 3 teabags and one green tea, by this time the water was Luke warm and also there was no container to put spent tea bags in. The food was fine but it's a shame on how you serve the tea

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Jenny B, Thank you for posting your review on TripAdvisor. We're very sorry to read of your experience and I understand you have already been in correspondence with one of my colleagues at the hotel. This is not how we should serve our tea and we have found there was a training issue on the day you were with us. It's such a shame you have left with this lasting view of how we look after our guests. It's great that you enjoyed the food, I have let our Head Chef and the kitchen team know. Thanks again for taking the time to review your experience. Kind regards, Della.

"Ideal choice of location to visit Highlands"

5
yoncaoj, Cambridge, United Kingdom 22/04/2017

Room clean, convenient, practical with super comfortable bed. First class customer service at reception and at restaurant. Breakfast buffet and evening dinner full of delicious choices. In walking distance to the railway station and high street. River Ness in front of the hotel provides a peaceful atmosphere for walking.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear yoncaoj, Thanks so much! What a super review and we couldn't ask for more! It's been fantastic to read your lovely feedback about the team and that you enjoyed our beautiful location. I do hope we can look after you on your next visit to the Highlands. Thanks again and kind regards, Della.

"Will definitely be going back!"

5
Jo G, Derby, United Kingdom 20/04/2017

I stayed at this hotel for 1 night to enjoy a weekend with friends in Inverness. The room was lovely - big windows, loads of space and extremely comfy beds. Had a great night sleep. Hotel gave me everything I was looking for and looking forward to using the spa facilities when I return. Good service from everyone and an amazing hotel breakfast! All round a great stay.

Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Jo G, Thank you! What a super review and we're thrilled you enjoyed your stay. It's great that you will return and I hope you can very soon especially so you can take a dip in the pool! Thanks again and kind regards, Della.

"Quick overnight stay "

5
northenguy, Cramlington, United Kingdom 18/04/2017

Just had one night in this lovely hotel, I wish we had longer. The staff are very friendly and helpful. The hotel is nicely done out the room we had was small but very nice. The only problem was I wanted longer here. The location is perfect and on the river front could not of asked for more and the cost was really good. The pool area was amazing and so relaxing, the only problem I can think of is the fact we only had one night here I wanted to stay longer, keep up the good work !!!!

"Good but no wow factor!"

3
Alan H, Drumnadrochit, United Kingdom 17/04/2017

I come here fairly regularly with work colleagues and friends as it is handy. The food is okay but not sufficiently good to give it high praise but one benefit is that they serve Starbucks coffee. Staff vary from visit to visit and while some are excellent, others just go through the motions. You do not get made to feel all that welcome or valued but with reasonable food we do go back. Like my rating, average service all round and it is okay for a visit as long as it's not a special occasion or you are trying to impress. Meh says it all!

"Lovely big room Comfortable bed and Dog Friendly"

4