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SureStay Plus Hotel by Best Western Indianapolis Northeast, Indianapolis

8325 Bash Street, 46250-1513, Indianapolis, United States - See on a map
SureStay Plus Hotel by Best Western Indianapolis Northeast - Welcome to the SureStay Plus Hotel by Best Western Indianapolis Northeast! The SureStay Plus Hotel by Best Western Indianapolis Northeast is ideally located in the center of Indianapolis. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The SureStay Plus Hotel by Best Western Indianapolis Northeast is just a few blocks to the Community Hospital North, Castleton Square Mall and many restaurants. We are close to the Indiana State Fairgrounds, Indy Motor Speedway, downtown Indianapolis, the Convention Center, Lucas Oil Colt Field, Indianapolis Zoo and the Children's Museum. The Indianapolis International Airport is 32 miles away. Come enjoy the 100% smoke-free atmosphere of our hotel while using the free Wi-Fi throughout the property. There is plenty of free onsite parking. You can enjoy a complimentary full hot breakfast every morning of your stay.

SureStay Plus

Hotel by Best Western Indianapolis Northeast

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 15 guest reviews
NOTE ISSUED
Excellent
8
Very Good
2
Average
2
Poor
2
Terrible
1
REFER TO NOTICE
Business Business
7
Couples Couples
1
Family Family
5
Friends getaway Friends getaway
1
Solo travel Solo travel
1
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great vale and will definitely stay again!"

5
kcollin3, Portage, Michigan 15/04/2019

I was playing tennis in Carmel and needed a reasonable place to stay. Sure stay had good reviews and the rate was decent relative to others so I stayed. The room had recently been redone and the hotel seemed to have had a lot of remodeling done so everything was new. It was a basic continental breakfast with eggs and sausage which was perfect for me. I would definitely stay again.

"An excellent value"

3
Bob S, Alton, Illinois 19/03/2019

I believe it used to be a traditional Fairfield Inn. At the exit on Int.69 - very busy and congested. This hotel is conveniently located atthe exit - especialy if you make the right turns! I was on the top floor - which is the nicest. Clean and comfortable room. Very quiet. TV was good - but a mono and not digital. Breakfast had many items but the eggs were cold (I should have put them in the microwave!) But the price was excellent - a great value.

"Not up to Best Western standards"

3
User 17/03/2019

My husband and I recently stayed at this property for two nights. It wasn't hard to find; it was close to the highway. It's on the outskirts of Indianapolis. When we arrived at the hotel, we noticed some flaws in the paint and the decorations seemed plain. The word check was spelled wrong on the sign at the desk. The guy checking us in never asked for any form of identification. We only received one room key. We proceeded to the elevator. Once we got off of the elevator, we noticed some more flaws on the doors as well as plain decorations. We made it to our room and we put the key in. When we tried to open the door, it was very hard to open. We couldn't find a light switch right away so I walked across the room to try and find one. The floor had a dip in it. You could see it through the carpet. You could feel it as you stepped. Once we turned on the lights, we saw cracks along the wall, along the ceiling, and around the fire alarm. My husband felt air coming through one of the cracks. We checked the bed and noticed some stains on the very bottom cover. The bathroom door wouldn't close all of the way, and once you got it closed it was hard to open from the outside. My husband said breakfast wasn't anything to write home about. The juice was watered down. For the price, it wasn't horrible. I have stayed in worse but definitely in better. I did let Best Western know that for this to be a property with the Best Western name attached to it that it was disappointing for all of the above to be wrong with the room and that the property could use some more updating and improvements.

surestayindy, Manager at SureStay Plus Hotel by Best Western Indianapolis Northeast, responded to this review
Dear Amanda, We do apologize for the inconvenience that you had during your stay. We will share your concern with our maintenance staff so we can address these issues. We also want to thank you for your feedback. Thank you, Manager

"WORST BW"

2
User 10/03/2019

Let me start my review by saying my stay in this hotel was purely my mistake. There were 2 in the Indianapolis area & I chose the wrong location. Upon arriving late in the evening after travel, I couldn't find the place. I was looking for a new modern hotel, once again I mistakenly chose the wrong one. After 10 minutes I found this hotel. It was on a side street with inadequate lighting. When I realized my mistake, I decided to give it a shot. As a BW rewards member, I have never stayed in a BW that I did not like. The building was a run down old hotel In Which appears they have just slapped some paint and tile in. The front desk attendant was very friendly & stated that he was going to “upgrade” our room to an interior room on the third floor. (Most rooms are exterior rooms where you enter from the outside. I didn't not complain nor request this “upgrade”. We were there for one night and I didn't want to be over the top. Upon entering the elevator, it was barely functioning & my teen kids refused to get on it without me. We got to our room which was bare & had minimal furniture. The beds and linens were clean & we checked for bugs. The alarm clock did not function, one of the light fixtures didn't turn off & we had to unscrew the light bulb. There were spots on the tile that had not been cleaned from the previous guest, there was 2 hairs in the shower around the tub. There was no chair to sit in in the corner like normal rooms and the HVAC unit was falling apart. There was what appeared to be blood on the toilet Paper roll( which was not fresh rolls) & the carpet between the beds didn't look like it had been vacuumed. We had a 5 hour turn around before our morning event. The kids fell asleep while I cleaned & disinfected the room myself. I stay at a BW at least once a month. This trip has me reconsidering whether accumulating rewards points with BW is worth their standards of some of their hotels. The stock pictures are very deceiving.

surestayindy, Manager at SureStay Plus Hotel by Best Western Indianapolis Northeast, responded to this review
Dear guest, First, please accept our sincere apology for the inconvenience that you had during your recent stay with us. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We will share your concerns with our housekeeping and maintenance team so they can work on them. We hope you will give us another chance and stay with us again. Thank you,

"Clean Rooms, Caring Staff"

4
Kerry C, South Bend, Indiana 07/03/2019

We were pleasantly surprised at the value of this hotel. It was our first time at SureStay. The hotel, although older, has freshly remodeled, modern rooms. They are still working to modernize some of the common areas, but nothing was bad. The best thing, though, was that the front desk clerk actually had the elevator open for us when we came in from retrieving our bags. Great Service!

"Great Stay, very clean, well worth the money."

5
User 18/02/2019

No frills, but the hotel is newly remodeled and updated. Very clean, and the staff could not have been nicer. Huge breakfast seating area. If you are looking for an updated place to stay that won't cost you a fortune, this is the place. We did have a 3rd floor room which is with the interior corridor so I cannot speak for floor 1 or 2. Definitely recommend!

"Disappointing Stay"

2
Bob F, Saint Louis, Missouri 14/02/2019

Disappointing Stay overall. Property does not meet BW standards. It was not clean enough, and overall in disrepair. Breakfast was fine and the breakfast staff was very friendly. Would not go back though, until the needed updates/repairs were complete.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Indianapolis Northeast, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Very satisfied for price."

4
kathyo704, Saint Louis, Missouri 27/01/2019

I came in town for a funeral, just staying one night. This hotel was right off I69 and 465. Location was convenient to everywhere I was going. Outside property that borders Bash Road could use some attention. It was a quiet and convenient place and breakfast hit the spot.

"Simple but clean and nice!!!"

5
Sunshine18380289296, Cincinnati, Ohio 20/01/2019

I usually stay at Hilton or Dury's but this was an emergency trip and Hampton Inn and Dury Inn were sold out because of some tournament, so the desk person at the Hampton Inn suggested this new SureStay brand from BW. I never heard of it but didn't have any options. First, it's not Hilton, Hampton or Dury's, so be realistic and have your expectations accordingly. The outside is decent with new colors, the inside is nice. I had booked the standard 1 bed but since I was BWR diamond member, the front desk person told me I can get upgraded room on 3rd fl. I still wanted to see the 1 fl room out of curiosity. Both rooms were clean and fresh smell. The 3 fl room was bit bigger and interior access compare to 1 fl,bit smaller and exterior entrance to the room. The breakfast was standard and satisfactory. The price was half of The Hilton or Dury's.Again, It's not the Hilton or Dury's, but simple, nice and clean, good high economy budget hotel. Thank you for the nice hospitality.

"Don't waste you money staying here"

1
Travel61974347242, Lanesville, Indiana 18/01/2019

Would not stay there again. Cheap...TV didn't work, no one to fix it. Room staff did not come in to work for snow day. Smallest bath room I have ever seen and bath towel and wash cloth felt like sand paper.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Indianapolis Northeast, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Newly renovated hotel"

5
User 03/01/2019

Honestly, when I made a reservation, I knew it used to be motel 6, so expections were not that high. When I pulled in to the lot, I saw they had redone the exterior but curb appeal needed some more attention, but the lobby, the breakfast, the hallways and the rooms were nice. I think the bathroom can still use some more attention. Overall though, I was very impress with the newly renovated Surestay(new Best Western brand). Clean, nice and quite rooms with more than enough WiFi speed. I did not go down for breakfast so can't really comment on it.Just bit more curb appeal with some color, and bathroom maint, but again I am a happy guest and will be back for sure.

"Simple, Nice and clean"

5
Inspire50637192615, Dayton, Ohio 31/12/2018

We were there for big ten football match and it was busy. Hotels in the area were abt $180 a night. We paid $130 + tax and we were skeptical about the hotel but found out it was newly renovated, nice clean rooms. We never stayed or heard of this brand from best western, Surestay but it was worth it. The staff was awesome and helping with our need. The hotel is located behind the twin peaks and kind of in the corner, the outside doesn't justify the inside. May be better curb appeal and some color in landscaping might do it. The breakfast was standard nothing fancy. I would recommend this place.

"Excellent service,location,especially considering price"

5
FarAway46289060685, Pittsburgh, Pennsylvania 25/12/2018

The staff were all very nice spacious room great self service breakfast the location was good right on I69 newly remodeled and amenities WiFi was good enough the room were clean and comfortable only odd thing I found parking lot it could be better I highly recommended for stay while ur in Indy

"Great place to stay"

5
Kafarela, Houston, Texas 30/10/2018

Stopped in traveling from Michigan to Kansas for work, Great and friendly staff that really takes care of you!!' I left a small bag in the room when I left, they called me to let me know but I was alsready in another state . I told them what it was and they mailed me my bag. I was very surprised! Highly recommended. Close proximity eating places

"Clean! Comfortable!"

5
sweaver20112018, Indianapolis, Indiana 09/08/2018

Despite the fact this hotel is under construction, It smelled a very clean smell as soon as I walked into the lobby. They were courteous and welcoming. The rooms looked updated and nice. Appreciated having a good hotel at a great rate. Pool outside also in great condition.

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