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The Grand Tuscany Hotel, Houston

12801 Northwest Freeway, 77040, Houston, United States - See on a map
The Grand Tuscany Hotel - Close-up view of the front exterior of the Grand Tuscany Hotel. The The Grand Tuscany Hotel is ideally located in the center of Houston. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Grand Tuscany Hotel is a new luxury resort style hotel concept. We are our own brand letting go of the old and in with the new. it is time to transform the way of travel. The hotel is a destination showplace of brilliant and beautiful with a welcoming of glimmering chandeliers highlighting a reflection of the caliber of hotel. The Grand Tuscany Hotel offers luxury and fun! The hotel is embellished with luxury throughout its public space, yet its focal point is our Island Oasis. The Island Oasis features a 350-foot lazy river and Italian-inspired gazebo, relaxing resort-style lounge pool with a water-wall fountain, poolside private cabanas, and semi-private cabana-style seating areas. There is also a 240-inch outdoor LED TV that is visible from any angle. The Island Oasis features glow-lit furniture seating or can be utilized as an outdoor event space as well. The Island Oasis is visible from our Oasis Suites as well as our interior Tower guest rooms and our Tuscany Ballroom foyer. The Grand Tuscany Hotel offers a mix of dining options, from causal to poolside dining to a romantic setting in a formal private dining room. Over 250 beautifully appointed rooms featuring double sided pillow-top bamboo branded mattress, LED back-lit vanity mirrors, bedside flex lighting and USB ports, plus movable work desk with USB ports and desk lamp, personal safe, coffee maker, and personal size bath amenities. These beautiful rooms include 201 standard guest rooms, 8 one of a kind Home Theatre Suites, 47 Oasis Jr Suites overlooking the Island Oasis, a Presidential Floor with a 150-person event space, including 8 Guestrooms, 1 Jr Suite, and 2 Luxury Designer suites. There is 30,000 square feet of indoor/outdoor event space with on-site parking for meetings and events up to 900 guests, including a Presidential Floor with a 150-person event space. All are conveniently located within 5 miles to the Houston Galleria/Uptown, an established metropolitan/commerce area and 24 miles to either IAH or HOU.

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The Grand Tuscany Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Valet parking
    Valet parking
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Guest reviews

In partnership with tripadvisor fr
based on 7 guest reviews
NOTE ISSUED
Excellent
4
Very Good
0
Average
0
Poor
0
Terrible
3
REFER TO NOTICE
Business Business
1
Couples Couples
1
Family Family
2
Friends getaway Friends getaway
0
Solo travel Solo travel
0
SUMMARY NOTES
Location
Service
Value

"Horrible customer service!!"

1
User 28/07/2020

Horrible customer service. Not kid friendly. Sales Rep/MGR Terry was very Rude. This is a party hotel, not recommended for a family staycation. The staff needs to learn how to talk to customers if you want them to return in the future.

"Very dissatisfied"

1
User 27/07/2020

This weekend I booked two double bed queen rooms for a bridal party. We were very delighted to get the opportunity to experience one of Houston's new luxury hotels. Upon arrival the hotel things looked amazing- but the check in line was less then flattering. I arrived at 4:10 pm and did not get checked into the hotel until well after 5pm after waiting over an hour just to check in. Upon getting to the front desk I was informed that all the double queen bed rooms were still dirty and not available at that time. At this point I'm a little annoyed but not willing to request a cancellation yet due to the bridal party already arriving and now waiting with me in the lobby. Upon getting our keys at now 5:30 pm one of the rooms smells like a chain smoker resides there-how distasteful. I call down to the lobby and explain the situation and was told as soon as another room becomes available I will be notified. So the entire bridal party got ready for dinner in one room - 234. We proceed to go to dinner for our 7:30 reservations and I stopped in the lobby to inquire about my replacement room and to my surprised I was told that there was not one available at the time. Disappointed I just decided to go to dinner and check upon arriving back. We arrived back to the hotel a little after 10 pm to the shock of our lives. The hotel appeared to be hosting a wet and wild pool party at the same pool we intended to go out to and relax before the big day. I believe hotels guest should be notified prior to check-in or booking that there are parties with load music and lighting that will be going on until 1:30-2:00 am in the morning. We had no choice but to stay up until the DJ packed up his speakers around 1:45 am! We never got a replacement room and some of the bridesmaids just drove home to cypress and met us in the morning. No one stayed in room 232 at all but I paid for a smoke infested room. You can confirm with housekeeping that nothing was out of of place or used in that room. Upon check out- I brought our luggage down and went to retrieve my vehicle when yet another surprise - two women are rolling around and slamming one another on the truck of my Mercedes and appear to be fighting over a young man. I went to get security to break it up so that I could get to my vehicle which now has a damaged truck might I add and he assisted me in getting out. I am beyond livid and disappointed with this weekends stay and upon telling the manager at the front office she informed me that you all do not give refunds and she would run my complaints up the flag pole. That is not sufficient myself and the bridal crew I deserved better than that- we deserved the experience that is so vividly show cased on your website

"Filthy ghetto hotel"

1
User 06/07/2020

This hotel is one of the most classless hotels. They try to have this fascade of being an upscale hotel. I was fooled by the pictures online and some of the reviews. The pictures show beautiful pool area, lobby and updated rooms. Pictures are so deceiving. The room was filthy! Upon arrival I noticed the hotel was in somewhat of a seedy area, the outside appearance of the hotel appeared old and run down. Once inside I can tell renonvations had been done in the lobby area. Entered the room and began to do some disinfectanting. As I started wiping down areas i was noticing strings of hair everywhere. Behind the bench was a bikini or panties someone left behind. My three year old son pointed to crumbs that were all over the sofa. I immediately called downstairs to request housekeeping. My family and I decided to go out and grab a bite to eat. Once we arrived back to the room we noticed it smelled a bit better but it was obvious the housekeeper didn't do a thorough job. Our room was facing the pool area, we'd have been better off facing the highway. This hotel had loud music playing at the pool way into the night, early morning hours. Perhaps, 2 or 3 in the morning. This place is full of low class people. The hotel is extremely inconsiderate of the guests that are interested in sleeping at night. Please stay away from this hotel, unless you like hotels that turn into nightclubs at night and disturb you from sleeping.

"Totally Amazing"

5
User 27/05/2020

This place is awesome!! The staff was very kind and helpful. I stayed there this past Saturday during the memorial weekend pool side party. The Manager Robert I cant even begin to say enough about this guy. He made my family feel like kings here! The other guests were also talking about how great this guy was in how he kept all of us entertained thru the night. The Grand Tuscany Hotel has found a gem with this man let me tell you. HEs the main reason that I will be coming back as with so many other guests.. Great job sir! The only thing I would say to improve our experience is get a fridge and microwave in the rooms. Other then that this place by far is the best hotel in the Houston area.

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