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SureStay Plus Hotel by Best Western Houston Intercontinental, Houston

12701 North Freeway, 77060-1226, Houston, United States - See on a map
SureStay Plus Hotel by Best Western Houston Intercontinental - No matter what time of year, we know you will love our hotel. The SureStay Plus Hotel by Best Western Houston Intercontinental is ideally located in the center of Houston. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This newly renovated SureStay Plus Hotel by Best Western Houston Intercontinental in the North Houston District provides guests of the greater Houston area the latest trends that the hotel industry has to offer. The SureStay Plus Hotel by Best Western Houston Intercontinental is conveniently located near I-45 and North Sam Houston Toll Way and provides guests easy access to navigate Houston's major airports and highways to be able to get around during your travels. Looking for some fun family activities? Enjoy some nearby attractions like the Sam Houston Race Park, Wet ’n’ Wild® SplashTown, Topgolf and Old Town Spring with plenty of shops. Here for business? We are also located near numerous businesses like Baker Hughes, Sysco®, McLane® Company, Inc. , ExxonMobil, Exterran®, Halliburton, Nabors Drilling and many more. All our guests are able enjoy our spacious smoke-free rooms. We provide our guests with the latest technologies in our 24-hour business center, a scrumptious complimentary full hot breakfast and a crystal clear pool and lounge area. For our more active guests we provide a fitness room filled with the latest fitness equipment. We love our guests and want to make sure that we provide them with all the comforts of home while away. Our goal is to make our guests feel as though this is their home away from home. Our southern hospitality paired with our convenient location makes the SureStay Plus Hotel by Best Western Houston Intercontinental the best that Houston has to offer. So on your next visit, stop by and stay a while, we will make you feel like family.

SureStay Plus

Hotel by Best Western Houston Intercontinental

LABEL_ITINERAIRE

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 17 guest reviews
NOTE ISSUED
Excellent
4
Very Good
3
Average
3
Poor
2
Terrible
5
REFER TO NOTICE
Business Business
4
Couples Couples
4
Family Family
5
Friends getaway Friends getaway
2
Solo travel Solo travel
2
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Its clean but....."

3
User 10/05/2019

+ clean inside (no creepy crawlers) +lobby area is nice + couple friendly front desk staff (wish i would've got names) - building needs some upgrading remodeling (interior & exterior) 1. Elevators (3 out of 4 days no elevators) 2. Hallways & stairwells needs some plug-in & stain cleaning 3. Circle drive needs clean (cigarette butts everywhere 4. Rooms smelled like smoke coming from A/C or thru walls (another room) 5. Communication & Customer service training for staff A. Breakfast lady had attitude because we ask for plates (May 7th -730 am you shouldn't run out of plates - guest went to her room & shared her personal paper plates (smh)). B. Why did i have to stand as t elevator 5 minutes before staff says "oh i think they working on elevator" well you think a sign Should be put up? C. 3rd fl didn't have ice machine went to lobby, didn't see one ask Ms. Breakfast attitude lady she told me 2nd fl, walked up stairs ice machine not working (communication) 6. Breakfast needs improvement & longer hours. Very disappointed considering it was a factor in me choosing this hotel verses the one i stayed at last yearwhich was closer to my conference. Probably could go on but I'll stop, wish I can share more than 10 pictures

"Never ever stay in this hotel"

1
Culture05009066824, Austin, Texas 03/04/2019

I am a Gold member of Best Western and first time I felt so bad when I stayed in the hotel which is operated by Best Western. Smelly rooms, No refrigerator and Fridge etc.. uncomfortable beds, nothing good to day about this hotel. I am requesting best western team, don't operate these kind of hotels under you brand because it spoils your brand and loss your members like me. customers can pay bit more to get all the facilities they want but don't offer for cheap price and ruine their experience.

BestWesternHotels, Corporate at SureStay Plus Hotel By Best Western Houston Intercontinental, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"STAY AWAY from this roach motel!"

1
User 10/03/2019

This was the worst hotel I've ever stayed in. As we were driving in, there was a drug deal taking place in the parking lot, it smelled like weed in the halls & elevators and there were roaches (including baby roaches) in out hotel room! Shady people all over!

"first time stay"

3
Kary N, texas city, United States 08/03/2019

the room was clean and spacious. the bed was comfortable to sleep in. the room was worth the money i paid for the one night i stayed. the night clerk needs to be retrained. the elevator needs to be fixed.

"Just a one night stay"

4
User 05/03/2019

We came very late, just past 1am (we had a prior reservation), and were warmly greeted by a gentleman at the front desk. The room was nothing to write home about, but the key card worked flawlessly and it was clean, neat and tidy. Internet was good and fast (signal quality: 4/5). We had to get up early, so we setup alarms on both our phones and requested a wake-up call. Our alarms woke us up, as the wake-up call was some 5min.s late. Not a big deal, but still... Breakfast was on the cheap side, just various breads (all white, no healthy ones) and cheese, but we didn't expect a gourmand feast, so it was along our expectations and it filled us up well for the next 6-8hr.s. We chose this hotel as it was the nearest reasonable place available for Aeroplan Miles close to the airport, and, in the same situation, we'd definitely go back again. But if paying out of the pocket, there are places in the same price/quality range 1/3 or 1/4 of this distance from the airport and the taxis in Houston tend to be pricey. The best part of the room were very firm mattresses (they felt very new), something that is frequently in short supply even at much more luxurious places than this one.

"A short night's stay"

4
RM-MN, Bemidji, Minnesota 17/02/2019

We chose this hotel for it's convenient location near the airport but not too near. We were disappointed that it does not have an airport shuttle but the staff were happy to arrange a taxi for us in the early morning. One of our two tablets connected to the internet just fine, the other not at all, probably due to the age of the tablets.

"COCKROACHES"

1
Connector45357721258, Wichita Falls, Texas 26/01/2019

Our room had cockroaches and when we told the staff they said “it's just cockroaches. It happens” then proceed to chuckle at my very upset fiancè. It was the worst stay I've ever had. Honestly think the place should be shut down

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Houston Intercontinental, responded to this review
Best Western International, Inc. (“BWI”) takes the safety and comfort of guests very seriously and expects its member hotels to do so as well and to also provide a clean and well-maintained property.  BWI has reviewed your comments regarding your stay at the SureStay Plus Hotel by Best Western Houston Intercontinental.  Please understand that Best Western member hotels, including the SureStay Plus Hotel by Best Western Houston Intercontinental, are independently owned and operated and are solely responsible for the day-to-day operations of the hotels.  Notwithstanding that BWI does not exercise day-to-day control over the operations of the SureStay Plus Hotel by Best Western Houston Intercontinental, we will ensure that your comments are provided to a member of the SureStay Plus Hotel by Best Western Houston Intercontinental management team.

"Decent for over night, but probably won't stay again"

2
User 23/01/2019

I didn't do too much research before I booked the hotel here. From the outside, it looked great and it was relatively close to the airport (17 minutes). When we got to our room, though, the door wouldn't close and we spent about 5+ minutes trying to get it to close and lock. Finally, we realized that it wouldn't close unless you physically picked it up and shut it. The room was decent - we had a king bed and it was comfortable. The walls were kind of dirty, though, and it just didn't seem like it had been cleaned very much at all. Since we were essentially only sleeping there (we left around 430 am to catch a flight), we weren't too concerned, but I probably would not stay there again. The front desk young lady was very nice, but I just expected more in terms of cleanliness and upkeep for the rooms. I didn't have the free breakfast there or use the wifi so I cannot comment on any of those, but I would say this hotel has not been updated for a while and could use some funding to improve the rooms, especially.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Houston Intercontinental, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Ironic: best price and nicest place"

4
FunnyFisher, Milwaukee 15/01/2019

Took a budget trip with my son to TX for his birthday present. This hotel was the nicest facility we slept in on this three night trip. Ironically, it was the lowest price of the three hotels. You can tell it's an older hotel, but has been given some fairly decent upgrades. Obnoxious blue hallways are a bit crazy, but in the room it was all decent. Older in some ways but still felt modern and clean. If I had to find something wrong with the place, it would have to be the continual smell of pot smoke coming in from the hallway. We had to take the runners from the beds and pack the in front of the doorway to keep the smoke odor out of our room. Room walls were not the best insulated, either. I travel extensively for work and pleasure and comment on every hotel I stay in - both the good and bad. TripAdvisor has been a great tool in my bookings, and it's my way to contribute to the community.

"Fairstay 45"

3
Seaside54794610214, Houston, Texas 12/01/2019

The price was cheap, if you dont let the people smoking weed when you walk in bother you.Maids do a great job ,sometimes forget to leave enough towels or wash rags but overall good.Breakfast is never on time,and most things are never fresh except eggs and sausage.

"The worst hotel I have visited in my life"

1
franciscon304, queretaro 16/10/2018

During many years of traveling around the world and more frequently to the United States of America, I have stayed in cheap and luxury hotels, among the first ones they have always been above average in quality of service, this time I arrived at a hotel in bad taste with a depressing reception, the room without any basic service, with hostile guests and very bad hygiene that made our stay annoying and coupled with this a depressing breakfast and we had to ask for the toilet of the room every day. They claim to have the support of Best Western, it would be useful for that organization to review the conditions of this place since when I have stayed at a Best Western hotel the attention has been very different.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Houston Intercontinental, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Cheap, Quiet, Clean and great staff"

5
PhilippeJ826, Kelowna, Canada 27/09/2018

Layover at Houston airport; decided to stay for a quick night sleep . Inexpensive, clean and quiet hotel that even includes shuttle and breakfast. Hard to beat for the price , better service than other more expensive hotels . Call ahead for shuttle as this is a personalized service offered by hotel . Quick shout out to Randy & Maya who picked me up drive me back in the morning and gave truly exceptional service . Great people .

"Great stay "

5
User 11/08/2018

The hotel is close to the highway. Close to restaurants and shops. Staff was friendly, specially Sara. The room was clean, spacious and comfortable. Breakfast was good, hot meal. No complains from me. We had a great stay.

"JUST ROBBED AT THIS HOTEL TODAY!"

1
Travelreporter, Travelreporter 08/08/2018

That's right I'm a victim of a robbery in the hotels lobby just as I was checking out somebody in there robbed me, management refused to help me recovery or assist in recovery of my medicine and money to help me to find the person or the police or to offer any kind of compensation think twice before coming to this hotel...

BestWesternHotels, Best Western Hotels & Resorts at SureStay Plus Hotel by Best Western Houston Intercontinental, responded to this review
Dear TravelReporter, We're sorry to hear about this experience. The General Manger has cooperated with local law enforcement and respectfully request that you direct all questions to them. Thank you. Sincerely,

"Not good"

2
Shari T, Newton, Kansas 27/05/2018

The price was right so we booked. The property itself is nice and the staff is very friendly. That's where the good things end. The noise from the freeway is very loud all night long and the light coming in the window (even with blinds closed) is like daylight all night long. It was the worst hotel bed I've ever tried to sleep in and was sunken in the middle. Had to take a COLD shower at 6:30 in the morning because apparently at that time of day there is no hot water. Breakfast is “full” but there were empty containers so you couldn't actually have everything that should've been there. And the neighborhood is rough so I worried about our vehicle all night.

Latif M, Manager at SureStay Plus Hotel by Best Western Houston Intercontinental, responded to this review
I want to thank you for your review. We appreciate your feedback and will review your comments with our staff so we may continue training and improve our service. We look forward to your next visit. Thank you,

"Very clean and nice hotel"

5
rickrobindale, San Francisco, California 05/05/2018

This hotel is very nice. It has very clean rooms and the hotel staff is super nice.the price is very reasonable and pool was nice also. I didn't see any downfalls with this place other than Houston traffic.

Latif M, Manager at SureStay Plus Hotel by Best Western Houston Intercontinental, responded to this review
We appreciate your wonderful comments rickrobindale. We look forward to your next visit.

"Super Nice Stay"

5
GTT4097, Ethridge, Tennessee 02/05/2018

This is a Sure Stay by Best Western, The hotel is a sort of yellow color and almost a throw back in style. It is newly opened and not many folks at present but sure to change. The check in was fast and efficient and the young ladies at he counter were super helpful. There is elevator if needed, however begin on the 2nd floor I just took the stairs, The key card is a hold on none slot type. Upon entry you pass the large sink / mirror across from the bath area. The room was very spacious king bed that was plush and many pillows that were like clouds. There is a huge flat screen TV must be 55in and all the normal new fair. Microwave, Coffee Pot, Fridge. It had a sitting area and desk work area, will plenty of lamps and power ports. WIFI was included and had no issue with connect or doing work. There is a full type breakfast in the morning, eggs, sausage, bacon, breads, muffins, fruit. Plenty of coffee and juice along with cereal. I had no issue and felt safe and fine and no issue with vehicle or travel. All all excellent trip and stay, I only wish could remember the folks name at the counter to call out specific, but every one there was hands down excellent.

Latif M, Manager at SureStay Plus Hotel by Best Western Houston Intercontinental, responded to this review
Thank you GTT4097, for your wonderful comments. Everyone is delighted you had a great stay at our hotel. We look forward to your next stay.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.