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SureStay Plus Hotel by Best Western Houston Intercontinental, Houston

3.5/5  - basé sur 7 notations.
12701 North Freeway, 77060-1226, Houston, United States - See map
SureStay Plus Hotel by Best Western Houston Intercontinental - No matter what time of year, we know you will love our hotel. The SureStay Plus Hotel by Best Western Houston Intercontinental is ideally located in the center of Houston. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This newly renovated SureStay Plus Hotel by Best Western Houston Intercontinental in the North Houston District provides guests of the greater Houston area the latest trends that the hotel industry has to offer. The SureStay Plus Hotel by Best Western Houston Intercontinental is conveniently located near I-45 and North Sam Houston Toll Way and provides guests easy access to navigate Houston's major airports including free shuttle service and highways to be able to get around during your travels. Looking for some fun family activities? Enjoy some nearby attractions like the Sam Houston Race Park, Wet ’n’ Wild® SplashTown, Topgolf and Old Town Spring with plenty of shops. Here for business? We are also located near numerous businesses like Baker Hughes, Sysco®, McLane® Company, Inc. , ExxonMobil, Exterran®, Halliburton, Nabors Drilling and many more. All our guests are able enjoy our spacious smoke-free rooms. We provide our guests with the latest technologies in our 24-hour business center, a scrumptious complimentary full hot breakfast and a crystal clear pool and lounge area. For our more active guests we provide a fitness room filled with the latest fitness equipment. We love our guests and want to make sure that we provide them with all the comforts of home while away. Our goal is to make our guests feel as though this is their home away from home. Our southern hospitality paired with our convenient location makes the SureStay Plus Hotel by Best Western Houston Intercontinental the best that Houston has to offer. So on your next visit, stop by and stay a while, we will make you feel like family.

SureStay Plus

Hotel by Best Western Houston Intercontinental

LABEL_ITINERAIRE

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 7 guest reviews
NOTE ISSUED
Excellent
4
Very Good
0
Average
0
Poor
1
Terrible
2
REFER TO NOTICE
Business Business
3
Couples Couples
0
Family Family
3
Friends getaway Friends getaway
0
Solo travel Solo travel
1
SUMMARY NOTES
Rooms
Service
Sleep Quality

"The worst hotel I have visited in my life"

1
16/10/2018

During many years of traveling around the world and more frequently to the United States of America, I have stayed in cheap and luxury hotels, among the first ones they have always been above average in quality of service, this time I arrived at a hotel in bad taste with a depressing reception, the room without any basic service, with hostile guests and very bad hygiene that made our stay annoying and coupled with this a depressing breakfast and we had to ask for the toilet of the room every day. They claim to have the support of Best Western, it would be useful for that organization to review the conditions of this place since when I have stayed at a Best Western hotel the attention has been very different.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Houston Intercontinental, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Cheap, Quiet, Clean and great staff"

5
27/09/2018

Layover at Houston airport; decided to stay for a quick night sleep . Inexpensive, clean and quiet hotel that even includes shuttle and breakfast. Hard to beat for the price , better service than other more expensive hotels . Call ahead for shuttle as this is a personalized service offered by hotel . Quick shout out to Randy & Maya who picked me up drive me back in the morning and gave truly exceptional service . Great people .

"Great stay "

5
11/08/2018

The hotel is close to the highway. Close to restaurants and shops. Staff was friendly, specially Sara. The room was clean, spacious and comfortable. Breakfast was good, hot meal. No complains from me. We had a great stay.

"JUST ROBBED AT THIS HOTEL TODAY!"

1
08/08/2018

That's right I'm a victim of a robbery in the hotels lobby just as I was checking out somebody in there robbed me, management refused to help me recovery or assist in recovery of my medicine and money to help me to find the person or the police or to offer any kind of compensation think twice before coming to this hotel...

BestWesternHotels, Best Western Hotels & Resorts at SureStay Plus Hotel by Best Western Houston Intercontinental, responded to this review
Dear TravelReporter, We're sorry to hear about this experience. The General Manger has cooperated with local law enforcement and respectfully request that you direct all questions to them. Thank you. Sincerely,

"Not good"

2
27/05/2018

The price was right so we booked. The property itself is nice and the staff is very friendly. That's where the good things end. The noise from the freeway is very loud all night long and the light coming in the window (even with blinds closed) is like daylight all night long. It was the worst hotel bed I've ever tried to sleep in and was sunken in the middle. Had to take a COLD shower at 6:30 in the morning because apparently at that time of day there is no hot water. Breakfast is “full” but there were empty containers so you couldn't actually have everything that should've been there. And the neighborhood is rough so I worried about our vehicle all night.

Latif M, Manager at SureStay Plus Hotel by Best Western Houston Intercontinental, responded to this review
I want to thank you for your review. We appreciate your feedback and will review your comments with our staff so we may continue training and improve our service. We look forward to your next visit. Thank you,

"Very clean and nice hotel"

5
05/05/2018

This hotel is very nice. It has very clean rooms and the hotel staff is super nice.the price is very reasonable and pool was nice also. I didn't see any downfalls with this place other than Houston traffic.

Latif M, Manager at SureStay Plus Hotel by Best Western Houston Intercontinental, responded to this review
We appreciate your wonderful comments rickrobindale. We look forward to your next visit.

"Super Nice Stay"

5
02/05/2018

This is a Sure Stay by Best Western, The hotel is a sort of yellow color and almost a throw back in style. It is newly opened and not many folks at present but sure to change. The check in was fast and efficient and the young ladies at he counter were super helpful. There is elevator if needed, however begin on the 2nd floor I just took the stairs, The key card is a hold on none slot type. Upon entry you pass the large sink / mirror across from the bath area. The room was very spacious king bed that was plush and many pillows that were like clouds. There is a huge flat screen TV must be 55in and all the normal new fair. Microwave, Coffee Pot, Fridge. It had a sitting area and desk work area, will plenty of lamps and power ports. WIFI was included and had no issue with connect or doing work. There is a full type breakfast in the morning, eggs, sausage, bacon, breads, muffins, fruit. Plenty of coffee and juice along with cereal. I had no issue and felt safe and fine and no issue with vehicle or travel. All all excellent trip and stay, I only wish could remember the folks name at the counter to call out specific, but every one there was hands down excellent.

Latif M, Manager at SureStay Plus Hotel by Best Western Houston Intercontinental, responded to this review
Thank you GTT4097, for your wonderful comments. Everyone is delighted you had a great stay at our hotel. We look forward to your next stay.