SureStay Plus by Best Western Houston Medical Center

I have been to numerous Hotels, but few with the level of personal attention, from employees toward guest experiences. The Hotel is clean, and neatly decorated. Location with parking is a reward downtown, and their Security is apparent, here. The rooms are spacious, the bathrooms stocked with items, and housekeeping was diligent. I came for MD Anderson Cancer care, and a bit of respite, which I found here during my week's stay. The breakfast is substantial, and varied. The choices were voluminous and of quality. The beds were comfy, the pillows just right, and I looked forward to interactions, with their friendly staff. As a solo traveler, safety is of paramount importance, and "SureStay," delivered in every manner. I look forward to my return next month, and feel gifted to have found such a friendly vibe, in a busy city. Great job by all (!) and your shuttle bus to Medical facilities, made my visits carefree! Look no further, if needing an exceptional stay, and a value unmatched elsewhere! Shout out to, Michelle, Jessica, Jaylin R., Candace L., EvelinT., Griselda H., and Driver, Chris. All of you are professional and coordinated to provide, a most comfortable stay! Many Thanks!

Were looking for an affordable place to stay for a family of four. Very good experience & stay, friendly staff. free breakfast with a variety of choices. Affordable pricing.Would strongly recommend if you have to manage your budget.Cleanliness on par with other more expensive places.

Do not stay here if you have any other option. I made the mistake of quickly booking here, thinking it would be an ok hotel because it was in the same price range as other hotels in the area. I was very wrong, this hotel has a sever mold problem. Read some of the other review that say the same thing. Our room reeked of mold and mildew. It was not a subtle smell but immediate and overpowering. My wife immediately started getting a headache from the mold. I immediately could feel my sinus pressure building from an allergic reaction to the mold. We could not stay here even one night. We left to another hotel a block down that was the same price but was actually really nice instead of a complete dump. I have stayed in plenty of cheap hotels in my life they are generally basic but fine. This hotel is by far not just the worst hotel, but the worst building I have ever been in. It should be condemned. And to top it off it is not even cheap.

Very friendly and helpful front desk lady that checked us in clean rm smelled good it's close to the hospital we had the appts housekeeping greeted us everytime we saw them would definitely recommend this hotel to family and friends good rates

The stay was excellent and convenient to the medical hospital we needed. Staff professional and kind. ..............................................................................................................................

Not fancy but clean and reasonably priced . Very convenient to the Houston Medical district. The staff is friendly, courteous and professional. Transportation to nearby medical facilities is available. Convenient to other Houston visitor sites.

I booked 4 rooms for a week at this hotel for a university nearby and only received the receipts weeks later (after multiple requests). The receipts charged sales tax, which the university doesn't pay being a nonprofit but the hotel staff told me they can't change that. Overall I felt like my requests were dismissed without justification and there was no effort from them to help. I'm never using this hotel again and will recommend my colleagues to do the same.

Amenities not as described on website. Gym out of service, pool poorly lit and no access to sauna. Breakfast was prepackaged meals. Room dirty, musty with sticky carpet and toothpaste smeared walls.

Outstanding stay. Great service. Outstanding staff at all levels. Highly recommend this hotel for anyone going to the Med Center area.

Staff is always welcoming. Rooms are always clean. Breakfast is good. Great location if you are in Houston to visit any of the hospitals in the Texas Medical Center area. Seems to be a safe neighborhood.

Everyone we encountered during our stay was friendly and helpful. If I'm ever in Houston to stay again this will be my place to stay.

Everyone at this location were very pleasant and accommodating. Many people at the hotel, including us, were there because we had to be in the medical center. It was so refreshing to feel so welcomed in a hotel that isn't upscale. The rate was higher than I'd have preferred but there are few lodging options in the area so we paid it.

As i have to go to houston every 3 months for medical reasons, surestay is my go to hotel. It's close to the hospital, has parking, excellent clean rooms and i feel safe and secure there and it is reasonably priced for me except when an event is in town that clashes with my medical visits. As a senior on a fixed income we look for these kind of bargains and i highly appreciate this excellent service. Thank you

I was pleasantly surprised with this hotel. The bedding was comfortable, the rooms were very clean and the staff was very friendly/accommodating. I was very disappointed when I arrived and saw a sign stating that the "hot breakfast" was no longer offered. Especially because the free breakfast was one of the main reasons we chose this hotel. I was VERY pleasantly surprised with the breakfast offerings. They didn't have a typical hot breakfast of eggs, potatoes, meat, etc..but they did offer several choices of breakfast sandwiches that you microwave. They were very good quality and very filling. Good choices of yogurt, bagels, waffels, etc. The ladies serving breakfast were also great. The manager came to say hello during breakfast and he was very pleasant and wanted to make sure that our stay was going well. The van shuttle was also a great option.

This hotel was close to medical facility. Hotel lobby was nice and updated. On arrival we were told they had changed to a grab and go breakfast. Didn't amount to much other than a Jimmy Dean biscuit. Room was clean but bathroom was in need of a major overhaul.

Excellent, convenient place to stay when visiting the Houston medical center. The price is reasonable. The rooms are clean and the staff is very nice.

Be prepared to find alternative for breakfast option.worst service i that area.they will serve you frozen jimmy jeans sausage muffin as the only option for breakfast.rooms are average.

The hotel is located very close to Rice University and within walking distance of restaurants and shops. We had a suite and it was very spacious with 2 Q beds and a sofa bed.It also had a mini kitchen area. However the bathroom was too small and the sink and tub were chipped and paint from walls had peeled off. We were there for graduation and didn't spend that much time at the hotel so it was fine. If the rooms are refurbished/renovated a bit-this will become an even better place to stay. Breakfast was included but I think from May6th onwards it will be packaged breakfast, instead of hot breakfast. Staff were nice and friendly. Lobby area was nice.

This hotel is old and needs renovating. Location is ok, close to all the medical facilities if you are sick. Metro is 5 mins across the road and also fast food chain. Our room has a musty smell, even though we kept our windows open. It's dimly lit even with all the lights on. Furnitures are old, bed is very soft and sags in the middle. Coffee and creamer is provided but no tea bags and we are tea drinkers! So we end up taking tea bags and fresh milk during breakfast and take it to our room. There is a humming noise from across the adjoining hotel and sirens from ambulance. The five nights that my husband and I stayed in this hotel, I did not have any good sleep at all. A selection of breakfast is very poor and never changes e.g. powdered eggs, hash browns, porridge, etc No safety deposit box in the room. Shower over a bath with no rubber mat on it is very dangerous. I would not recommend this hotel.

Old hotel that needs updated. Staff were great as was location to Legacy Tower hospital. Charging too much for rooms that aren't appealing. Not the cleanest rooms I've stayed in either (mostly due to age and musty smell). Won't stay here again...

This hotel and staff really do care for their community. They have been so great in my battle against cancer I have to travel for treatment This hotel actually gives you a discount on your stay . I recommend them the staff is very understanding and caring for your needs

Pros: Shuttle service Free parking Secure Free breakfast Comfortable beds Cons: Outdated bathroom Dirty carpeting Housekeeping did not speak/understand English Housekeeping of bathroom left hair on floors

Everyone was nice and professional! Rooms and bathrooms were clean. Breakfast was delicious! Me and my daughter enjoyed our stay. We came to visit a friend that was going through radiaton, and it was close to everything we wanted to visit and enjoy!

Very comfortable stay with full, hot breakfast. Friendly staff. Free parking. Very friendly staff. Conveniently located across from Texas children's hospital. Older hotel but clean and well kept. Reasonably priced.

The overall stay was poor. The bed had a sloped feeling to it from the mattress being old. The bathrooms weren't the cleanest. There were ants in the bathroom, the toilet bowl was cracked, the toilet paper was hard to pull, and the toilet seat was rough and jagged. The people at the front desk, they were very friendly and helpful.

The heat did not work in the first room. They did offer us another room and the heat/AC worked normal. The pool is advertised at heated. The information in the room says heated pool. It was very frigid, not one person was in the pool the whole time we were there. When asked they said it is not heated. We booked it just for this reason. My son was so disappointed. The hot tub was even colder then the pool. When we asked they claimed it was not heated (even though the handout in the room said heated pool and also online). and supposedly knew nothing about hot tub and would look into it. It was still cold and did not work when we left. Had a nice assortment of hot prepared and cereal type foods. Eggs were not great. texture was off and bland. I am sure they frozen or out of a carton. Overall breakfast was decent. Rooms were clean. Fairly up to date. Shower had great pressure and very warm.

This hotel is directly across from Texas Children's and when we had a family member in for a crucial surgery, the hotel had prices that didn't add to the stress. Staff is helpful and the included breakfast was better than expected. If you have a budget, this hotel provides a very convenient location. I would stay again

Excellent experience at this hotel. Clean facilities and polite and friendly staff. Free parking was provided. And a courtesy van was provided. Great location. Breakfast was provided and the selections were great

The staff are always very friendly and helpful and our room is always clean. The breakfast is always hot and they have a nice variety of foods (hot and cold). Also, the hotel is in the medical district which is very convenient for us. We always try to stay here every trip out to MD Anderson. Highly recommend.

First room had a hole in the wall where they were working on the pipes. Second room was typical. Until I tried to flush the toilet and nothing. Go to the lobby and several guests are saying the hotel is without water. Call neighboring hotels & they all have water even though sign in lobby says it's a “city” problem. Staff says problem will not be resolved until the next morning. End up leaving at 9PM to go to another hotel. I get this is a “budget” hotel and you get what you pay for. But you can't be located next to medical facility and expect all those patients to be without water for an entire night with no showers or flushing toilets.

A very convenient location for those visiting M D Anderson or any other facilities in the Houston medical district. Not fancy but very functional and the staff is always pleasant and helpful. The breakfast included is reasonable with several options. Rooms are clean and well cared for.

Good hotel, clean and the area is great when the stay is medical related. Comfortable beds, spacious room. Overall personally I enjoyed my stay. Family was comfortable also. Loved my view at nighttime.

It is old, but close to Medical Hospitals and the shuttle was nice. Shuttle driver was nice and friendly and funny makes your day on the way to the Hospital. We did notice some Mold on the ceiling in the living area of our room Not good being most people there are for medical reasons.

Breakfast better than most and there are serving people on duty. Staff is great. Older building kept up well. Really good price for what you get. We were here one night and moved to Doubletree for two nights. We are moving back to Sure Stay. Much better deal.

We were looking for a place close to the museums in Houston, and thought this place would be great place to stay, cool off in a pool on a hot day and get a good nights sleep. Boy were we wrong! Three different rooms in two nights should have been a clue to tell us were were not going to stay here again. Between funky dusty smelly rooms, non working a/c unit, and bugs in the bed, did not lend to restful nights! The "indoor pool" had a non working heater, making the pool a crisp 50 degree temperature, made the stay abit challenging. The best thing about this place was the pretty flowers in the lobby area! This location needs alot of updating.

I had a backed up toilet. When I let the staff know after the 3rd time I was told no staff members were there to help me out with the backed up roilet. They gave me a plunger and mop. So I fixed the toilet and cleaned up the bathroom myself.

The hotel is ver convenient to hospitals. The room was satisfactory. Our vehicle was broken into overnight and possessions were stolen. We understand this is not the hotels responsibility. I only mention so other know there are not cameras in the back lot (not sure if there are anywhere).

My wife and I make quartely trips to M D Anderson. This hotel is affordable and very convenient to M D Anderson. Although not fancy, the hotel is reliable in its cleanliness and comfort. They offer a good breakfast that is included in the price. The staff has always been friendly and helpful. They offer a shuttle to nearby medical facilities.

Our check in time was at 3, we arrived at 4:30 and were told it would be at least 30 minutes before our room was clean. We were very understanding but the staff was awful. They kept sending me away because they didn't have the keys ready, but when I would walk away they resumed talking, laughing and goofing off. There was a lobby full of people waiting on their rooms and they couldn't have been less bothered. They either need some serious training or need to find a job that doesn't deal with people. The room itself was fine when we finally got in it, over 2 hours after scheduled check in time.

Location was great for what we were in town for. We went to the zoo and an event at NRG Stadium. Room and hallways weren't very clean. Very loud at night. Not comfortable beds. Expensive for what we got.

Required facilities such and working iron, and remote was missing. Asked the front desk but no response. Almost missed the morning meeting because of that. No apologies from the staff. Cold response of sorry we don't have any extra iron or remote.

We stayed here while my father was in the hospital and we were charged for parking. Both of our vehicles were broken into in two nights, and items were stolen and windows broken. We made a police report, and hotel staff refused to release the camera footage to police. There were homeless people walking around in the hotel and throwing trash everywhere. The jacuzzi was filthy and the rooms have an odor. Do not stay here!

We have stayed here several times and find the staff to be very patient and helpful. The beds are comfortable. The hotel has free parking and is within an easy walk to the medical center, although a shuttle is also available.

The location and value was excellent.However there we are a few issues. The lobby bathroom was locked and the desk clerk would not open, stating you can use the facilities in your room. A homeless individual entered the dining room and had breakfast. I asked and was told it happened every day. It seemed inappropriate .

Just visited on 12/10/22. House keeper threw away my retainer I left sitting on the bathroom sink. I understand that accidents happen, but the staff and customer service representatives could not have cared less. Stating there was “nothing they could do about ‘missing' items.” The retainer isn't missing—it was discarded of by an associate of your hotel—how do you not see it as a responsibility of yours to remedy the situation? Extremely poor customer service and just attitudes in general about the situation—will not be booking through best western again

This hotel is in a good location in downtown Houston. My room was clean and the entrance and hallways were also clean. The hotel also offers a free hot breakfast and has free parking. In downtown Houston having free parking is like getting $20.00 free ! It is a little outdated but the beds are very comfortable and it has a flatscreen tv and free cable and movie channels.So for the price, it is excellent! I will definitely stay here again.

The rooms are outdated. The hallways are dark and do not feel welcoming. The rooms are way out of date and not well maintained, there are chips in the floor tiles in the bathroom, the tile looks dirty. There is no vanity in the bathroom, the tub and surround are stained and look dirty.

The reviews that talked about moldy rooms. The only moldy smell I experienced was in the lobby maybe. I also had friends who worried about downtown location. No problems. Lots of sirens from nearby hospital and we might of heard gunshots one night but I felt safe.

This is not a fancy hotel, but it is always clean and is reasonably priced. If you have to use any of the wonderful medical facilities in the area this hotel is very convenient and offers a shuttle service for guests. The staff is friendly, and a breakfast is offered.

Variety of hot and cold options for breakfast. Free parking definitely a plus. Underground parking handy for a rainy evening. Didn't have any conditioner, just shampoo. Lots of eating establishments and tourist attractions in the area.

We were unable to cancel our room reservation for a wedding when our child became extemely ill. When I called to cancel, the customer service reps were rude and shut us down immediately when we asked about potential other options, such as credit toward a future stay. As a result, we decided that my husband would still attend while I stayed home with our son so that the money spent on the room wouldn't go to waste. When he arrived after a 5 hour drive, he was told by the front desk that he couldn't check in since I was the one who made the original reservation and only my ID would be accepted from me in person. Once again the desk was rude, uncaring, and completely unhelpful. My husband spent the night on someone else's floor, and we spent $250 dollars on a room we were never able to use. Never "staying " at a Best Western hotel again.

The rate is fair considering the hotel is located in the middle of the medical district. However, it is time for a facelift and the bathroom cleaning needs some improvement. The whole hotel felt worn.

This hotel has a stench to it. The housekeepers use too much Febreeze to cover the deep embedded stench, I hadvto open a window to air it out. The front desk girls shouldn't be in the hospitality industry, at all. They are uninterested in their guests needs, the same goes for Chris the shuttle driver. He is curt with his passengers (and I'm 100% sure they are patients of one of the hospitals), who needs this when they possibly be facing life changing news, surgery, chemo, etc...then! When Chris leaves at 2:30pm, a contracted driver will pick up passengers in his very own beat up Honda, compact car. It's quite the embarrassment and makes you wonder if the car is even insured. I gave thus hotel 2 chances because of the price. I had to resort to paying a little extra for a better hotel close to MD Anderson.

Over all everything was very good and an excellent value for your money. The staff was very friendly and helpful. Free parking and free hot breakfast is definitely a game changer. I will definitely be staying there in the future.

Very poorly maintained property - no hot breakfast, broken equipment in fitness room that no attempt to repair has been made, broken shower, lots of damage to the hotel itself; the owners of the hotel clearly don't care about the guest experience and know once people get there, they're not going anywhere

Had my mother in town for an appt at MD Anderson. 12:30am the smoke detector starts going off. Called the front desk where I was told to take the batteries out. An office chair that swivels is all that was in the room and since I wasn't offered another way I used that which was NOT safe but I was desperate at the time. Had to call the desk again where we were moved to another room. Opened the door and right away it was going off as well. Had to go BACK to the desk where we were moved to the 4th floor. Going down the hall we could hear others going off in their rooms. Luckily we had no more issues but it definitely made for a very long next day. I realize it wasn't their fault but I feel like one of those ladies at the desk should have at least brought me the keys to the other room. Moving an elderly lady in the middle of the night and not offering any assistance is BS.

After spending the morning testing and pre-op, I tried to check-in three hours early so that my husband who is a cancer patient at MD Anderson could rest. He had already had a hard day and had to be back at the hospital by 4:45am the following morning. I was told that we could check in for an additional cost or wait until 3:00pm. For those of us that truly were scraping together everything we had to make this life-saving trip, the thought of being charged an additional amount is preposterous. If the room is ready for a charge, then the room is ready for guests to check-in. This hotel represents itself as patient-friendly and the totally opposite is true. Shame on this policy and shame on this unconcerned and unempathetic desk staff. When going back for follow-ups, we will not be staying at this hotel.

We appreciated the free surface parking behind the hotel, microwave, fridge and coffee maker in the room, plenty of lighting, and comfortable bedding with fitted bottom sheets (our favorite feature), excellent hot breakfast was a big plus

We had a 6 hour road trip to see a doctor in the medical center. The hotel was conveniently located, the room was just right and staff was friendly and polite. We encountered a small issue, spoke with staff members and the issue was immediately resolved. Amazing customer service.

The staff is very patient and caring. The location is ideal with free parking being a bonus. We walk to the medical center, but I understand the hotel has a free shuttle. The rooms are nice. We really like the suites with the two separate rooms. My husband called about an issue with the TV remote in the den and someone immediately came to the room to fix it. Turns out the bedroom and den remotes had been switched so was an easy fix.

Night desk managers were unfriendly and not helpful. I asked for an additional pillow and was told they couldn't do it because they would have go look for one. I insisted that they must have one available somewhere and was told it was to much trouble to go look. The next day I was also told at check out that they couldn't provide me with a print out of my bill because it was to early.

Outside doors were not locked---day or night. Anyone could enter the hotel without a key. Breakfast was great. Rooms were very clean but somehat outdated. No USB outlets. Did not feel safe. I would stay again, but only if nothing else was available.

We stay here when going to medical appointments since we live 3 hours away. Everything we need is provided. Hallways are a little smelly and out of date, but everything else is okay. Breakfast is decent. The service crew for breakfast was friendly and accommodating. I wish there were more choices for breakfast like oatmeal, waffles. But, everything that is served is fresh and hot and good tasting.

I was in Houston to visit with family members. I had a wonderful stay at this hotel. I wish the hotel would have had stairs to get to the lobby from outside (the hill about did my knees in). Wish they would have given us conditioner along with the shampoo and body lotion.

Stay somewhere they care about your 10% functioning AC in June. Bent over a barrel in medical center area and they take aduvantage. Relatively clean but outdated. AC worked at about 10% in June. Called front desk, said they were sending. Nobody shows. That kinda place.

We stayed here to visit Hermann Park, the Houston Zoo and museums. Great location and the hotel was clean and comfortable. It had a nice continental breakfast with fresh eggs and sausage. The room has a microwave, mini fridge and hair dryer. I'd stay here again.

My wife and I were pleasantly surprised to find an offer on Sam's website for the SureStay BW Hotel in the Texas Medical Center. This hotel is less than 2 miles from MD Anderson and the rate was comparable to its neighboring hotel rates. We were not charged to park our vehicle on the property, which was a pleasant surprise. We were offered a full complimentary breakfast the following morning, which was also an appreciated feature. The room was comfortable, tho the hallway smelled like smoke. This was our one complaint. Overall, it was a nice stay for one night.

Clean, convenient outdated hotel. Location is closest to the medical buildings and they give a tiny medical discount as well, but it was already much cheaper than the nicer hotels in the area. Shuttle service to medical was nice(plan for extra time bc it's not right on time) I would stay here again.

An older hotel but clean and well maintained. A simple but free hot breakfast in the morning along with a free Houston Chronicle which an old guy like myself really appreciates. Well situated in the Texas Medical Center and significantly less expensive than most others in the area. I've stayed there for the past 8 years.

The nature of why we were on the trip was stressful in itself but the location was perfect for the purpose. (Medical appointments)Staff did a great job! Amenities such as laundry on sight was a great thing

Great place to stay that is close to M D Anderson. Shuttle service was appreciated. Comfortable and roomy room. Great value for the money. Will stay again if need be. I would definitely recommend this motel

I come from Missouri to MD Anderson Cancer Hospital approximately twice a year. SureStay is perfectly located for me. The free breakfast is great, parking is extremely helpful, and the accommodations are perfect.

We had a fun weekend planned for the HLS&R with friends. We picked the hotel based on location and reviews. Unfortunately there was a problem with the key cards to the rooms this weekend. So, we had to get the front desk to let us into our rooms after a 20 minute waiting checking in, and several times after that during our outings for the weekend. More staff was needed during this time to help with the problem of the room keys not working.

Our vehicle was broken into and vandalized in the parking lot and the management response was that many security cameras on the exterior of the building “are broken”. Also had “homeless” sleeping in and around hotel

The price point was great for the location. Located in a very pretty area and very close to hospitals. Hotel could use some upgrades, I could tell it was an old hotel but have stayed at some very nice BW properties lately and was happy with them. Was disappointed that the hot tub was not in working order as it was the only thing I was looking forward to after leaving snow and ice back home. Hopefully it was a temporary situation and it isn't like that all the time. Usually I call and ask before booking but I failed to do that this time!

If you request a king size bed don't be surprised if you get there and they throw you on queen beds because they hold extensions for other people and don't disclose that to you. Been going there since 2013 and the last 3/4 times when I arrived we were thrown into queen size beds and had to be moved from one room because of ants. Be careful if booking at this place!

This hotel was not great on communicating. I had called and asked if the pool was heated. They never told me it was closed. Even when I checked in the girl at the front desk never said anything after I mentioned My girls were so excited to swim. I would have found another hotel. My girls were so disappointed! Also no one told me I needed to sign a book to be transported to MD Anderson. My older daughter had to hurry up and get dressed to take me. First time staying and probably last time!

Very pleasant stay. Arrived an hour earlier than checkin but were given key cards and allowed to go to our double queen 5th floor room. Minimal noise from other guests or the street below. Comfortable beds & clean, fresh, linens. Extremely convenient to Methodist Hospital and very reasonably priced. A++++++

They never fixed the problem. Offered a different room but too sick to move. Other guests had same water issue. Room service missed the second day. Maintenance man did not fix the water issue. Only good thing about this place is location. Car break-ins in the parking lot while I was there.

This hotel is in an ideal location, but desperately needs updating. The room was clean, however the towels were little and rough, the sheets scratchy and the ac took a while to get it adjusted right. The staff at the front desk was very nice. We also had issues with no hot water.

My vehicle was broken into right in front of the cameras in the handicapped section when I asked for help in the front desk was told cameras are not working they don't have a security and found out this is not the first time they break into peoples vehicles is been several times. Very upset because they have signs all over the hotel promoting security “surveillance 24/7” called and emailed manager Ahmad Pervez and has not had the courtesy to return my call. Called 800 number was told this has to be resolved with hotel manager so no answers there either. Bad bad bad!

I want to start by saying that I feel very bad for the homeless. I don't, however, want to encounter homeless men in the hallway of my hotel at night when I leave my room to get a drink from the vending machine. How do I know they were homeless you may ask? Believe me, it was obvious, and I saw them exit into the night through a side door. I thought surely management must not know about this, but the next morning after checking out, a clearly homeless man wandered around the lobby holding his pants up with one hand. I took video, but I think I can only post still pics here. I did get one still pic and will post it. As I said, I have nothing against the homeless, but I just can't have this in my hotel especially when I'm traveling alone.

The rooms & common facilities are dirty & outdated. Carpeting & tile filthy. Doors remain open to the outside at all hours. Vagrants and non customers freely come and go in plain sight of staff and guests. Very little parking, no secure parking.

Hotel was nice and cozy but I did have a problem with the night staff shannon my room was changed because of key problem but I left a bag in the room and I asked shannon can she go to room and retrieve my bag because my husband needs his medicine she lied to me and said room was rented I asked her can she see if bag was turned in she did not even after I told her room could not have been rented because key pad was not working and housekeeping was gone got the day she still refused to check room the next morning I explained my situation to morning staff she politely asked mateinece to open door for me and I retrieved my bag out of the still unrented room

We stayed 4 nights and was offered room service everyday. We didn't need it everyday, but it was nice to see how highly they felt about keeping the rooms clean and sanitized. We are older and truly enjoyed the Hot Breakfast every morning. We would have liked Secure Internet service, but appreciated having free open Internet Service. Also, we use the hotel shuttle everyday, but they do not run on the weekends.

Very comfortable room, courteous staff and convenient location. I would highly recommend this hotel for your stay. Close to the Medical Center, walking distance to MD Anderson. The breakfast personnel are courteous and helpful.

I chose this location because it is near the Houston Tx Medical Center I was very pleased with the Hotel and plan on going back in January of 2022 for another medical visit and will stay here again Thanks for being here for me

Good hotel if you at the Houston Medical Center. It is close enough to walk to MDAnderson. The layout of the room is good. Mini-Fridge, Micro-wave, and breakfast. And now they have keurig coffee maker.

Though this is an older property, the premises are adequately clean and maintained. Only the shower has to be turned off tightly to stop the drip. Breakfast served included very salty smoky links, scrambled eggs, biscuit and gravy. There were pancakes, cereal, yogurt, a juice machine, and a coffee/hot chocolate machine. No complimentary bottled water for members. Several cars parked on the street were burglarized.

Only one door access to the hotel was available while parking was in the rear of the hotel. Several re-issued keycards failed for room; hotel rear access door key-card lock inoperable for the three days of my stay. Hotel staff were overwork; several appeared not to be familiar with their duties. I required a hotel receipt for medical expenses, but was refused a receipt upon departure. Desk clerk maintained receipts were done by email. I have yet to obtain one. Rooms were clean; parking access jam-packed.

Great hotel and location if you need to stay in the Houston Medical district. Clean and quiet. Free parking and breakfast is a plus!! I have stayed here multiple times due to medical appointments and it is my go to!

This hotel is in the midst of several medical complexes and close to restaurants and additional amenities. I found staff to be friendly, helpful and willing to assist. The shuttle driver transports guests to various locations with ease. The atmosphere is open, clean and accepting. The breakfast is outstanding.

To my family and me, Best Western means trust, quality, service, and cleanliness. So far, this location has left us way short. I hate to say this, but we had stayed in Motel 6, cleaner than this one. We had booked two nights, but this place is so wrong that we are looking to cancel the second night and run out of here as soonest possible. What issues, well, hallways are dirty (dust and dirty carpet, especially 6th floor), the front door has caution tape and says "use door on the back," took us 15 minutes to walk in to find out we had to ask my six-year-old to hold an exit only door because the key card was broken, so we had to carry all of our languages to the 6th floor and call the front desk to come up and let us in (this is at 1 am). Finally, we are settled in to find out the air quality here is horrible. There is hair stuck on the shower's wall and what seems to be evidence of someone shaving. The humidity level in our room is 64%, and the air quality was 267 ppb (moderate). The tv remote had no batteries, and the phone was not working, even after plugging it in the outlet as we found out it was not even connected. The lady in the front was sweet, polite, and she seemed to do whatever was possible by herself. We have taken pictures of the previously mentioned issues, so feel free to contact me. I appreciate your attention to this matter, and we hope someone from corporate pays a visit to this place. However, it does not deserve to have the Best Western name endorsed. Sincerely The Luna Family.

Do NOT stay here. Upon check in they gave us keys to an occupied room. The room they put us in was barely what I would consider "clean". The second night we were here they gave someone else keys to the room they had moved us to. They still had our reservation under the original room that was occupied. Completely unorganized and NOT safe unless you enjoy strangers having keys to your room.

worst western should really disclose to their customers that they are accepting city vouchers and running a homeless shelter for profit. The smell from dampness was a bit disturbing also. Very musty in the halls as well as the rooms, and the elevators were terrible.

From the outside and inside it looked really nice. But once I got my room key and on the elevator, it went downhill. The elevator is in a sad state, peeling, cracked, shoddy. Once I got to my floor I felt like I was in American Horror Story: Hotel. The hallway was one long hall, and it was stuffy, dark, and felt claustrophobic and the ceilings were very short. The room was clean but a sad state of disrepair. Poor patch jobs on the walls and door, there was no hot water when I took a shower, and the AC unit would blow the curtains up and open. The fridge wasn't cold and the microwave was moldy. No, I do not recommend this hotel.

Do not stay here!! I would rate this place a zero if I could. It smells and linens are dirty. Shower was not functional. This was the same results after moving to 4 different rooms. Also housekeeping said they don't have time to clean…only a few minutes to do the bare minimum. She even said she doesn't clean the restroom..only rinses the shower. Which was very obvious. One of the rooms had poop all over the toilet seat.

We came to evacuate from Hurricane Nicholas. The pictures on the sites were deceiving. I will say that it's true they are very spacious for the suites, but kitchenette it was not. It has a small dorm fridge, and a mircowave and a coffee maker. But its is no kitchenette. It does have counter space, which is nice... There are 2 queens beds and the couch is a pull out bed. The view at night is nice. The bathroom is small for a room that sleeps 4. The toilet is old and the ceiling is low. There were more than 4 bars of soap in the bathroom, as we open them it shattered into pieces because it's so dry. I was afraid to take a shower. Despite it is across from Texas Children's Hospital, no one wore a mask, nor were there signage to encourage so. The breakfast was consisted of coffee, milk, cereal, and toast. It was not a good experience at all.

Room was adequate. Staff not overtly friendly or aloof. Shower not as clean as I would like. Bed hard as a rock. Nothing special, but not terrible. Its a room. No restaurant or it was closed, unsure. They do allow DoorDash which is helpful.

This will be our last stay here. I originally asked for a lower floor on my reservations. We were placed on the second highest floor (floor 5). We stayed at this hotel for 4 nights and there was only one working elevator for a very crowded hotel. My daughter had a medical procedure that prevented her from taking the stairs so we had to wait 6-12 min to squeeze into a tiny elevator each time. Our key card would randomly stop working. So once we were finally at our room, we had to go back down to the main desk to have the card fixed and then trek our way back to our room. This took about 30 min each time. The stairs and elevator are inaccessible from the parking garage, which was not only a hinderance to us but also the handicapped individuals staying at the hotel. Our room was very outdated and humid. We felt sticky the whole time. The small refrigerator in our room had a bad seal. The condensation would drip all over our food. The staff was friendly but the hotel needs a lot of upgrades. And only having one (very small) working elevator for a full hotel is unacceptable.

The hotel posted a sign that the pool was "CLOSED ON SATURDAYS AND SUNDAYS". My family was disappointed because they needed a distraction from the funeral we were attending. This was not disclosed during booking. I suspect that the pool was closed on the weekends because it would actually be used by families. The public areas were updated but the room was worn out and outdated. The breakfast was only fair even considering COVID impacts - selections were very limited. The staff was fine. Parking seemed secure. The location met our needs.

Hotel is old and feels dirty. Sign coming out of elevator said no smoking, but the hallway and my room smelled like musty cigarette smoke. My room had small pieces of trash on floor and hair in bathtub and on the toilet. The bed was fairly comfortable, but the AC was so loud it sounded like a semi-truck starting up every time it kicked on. I had the worse night sleep ever. The parking is tight and you have to walk a distance to get in the hotel. Compared to some of the other hotels in the area, I suppose it was a descent price. I guess that is why it had lots of people staying. It is just not a hotel I care to stay in again, cleanliness and sleep are far more important.

My son had a serious medical condition and we stayed almost a month at this hotel. The free shuttle to appointments and their on hand personal driver made getting around a breeze. The free hot breakfast each morning got our mornings started. Quiet and safe. We had a few minor maintenance problems that were solved very quickly. The location is perfect and we enjoyed walking to many fun restaurants. We will be back.

Convenient to the medical center. This hotel is nice and reasonably priced. You can walk to/from MD Anderson in about 20 minutes. They do have a shuttle to MDA but we walked. Staff is friendly and helpful. Free breakfast. Pool. Exercise. Rooms are nice and clean.

Security is bad, the cameras do not work. Our tailgate was stolen twice and no help from the manager. Never came out at all. Good location to Texas Children's but has gone downhill. We've stayed here for our son's treatments since 2018 but have seen a significant decline and now theft. Twice! Will not be coming back.

Hotel was the most affordable in the area but it was nice and clean. The suite was roomy. Staff was friendly. Breakfast was awesome and hot unlike other hotels giving out bags of protein bars during covid. Glad we stayed here.

The location of this hotel in the Medical Center is one of the reasons for choosing this Surestay hotel. The hotel rooms are nice, clean, and affordable. We did not experience any problems ..in fact the hotel employees all went above and beyond to try to make a stressful time as pleasant as possible. I did not get a lot of names but especially want to thank Desiree, Paloma, and Chris for their kindness and understanding. The ladies serving the complementary breakfast and those in housekeeping were also nice and helpful. The complimentary shuttle and free on site parking added to the value of this property.

I read some negative reviews regarding this hotel, but this is my second stay here within the last few months and both times have been good. We are here for medical reasons so never was able to enjoy the breakfast but I could smell it when we left the hotel early in the mornings. Check-in was easy, the room was clean and definitely quite both times we stayed there.

Dealing with the Front Desk girls is frustrating.. Extremely rude ... the rooms are clean and the housekeeping staff were great, but the front desk is terribly lacking in common sense as well as customer relations... I felt like I was dealing with rebellious teenagers that hated their jobs... There was no shampoo in the entire hotel..... no internet connection, I will never ever be back...

Upon arriving at the hotel we needed to use the restroom, as it had been a long drive. To my surprise, we needed a key to use it. This immediately made me think we were in an unsafe part of Houston. Hotel is in need of some major updating. The lighting in the room was very unflattering and sterile, too fluorescent. The carpet in the room was dirty & seemed damp. The bedding needs to be updated & replaced, the comforters are not soft but scratchy. Also there's a musty smell in the rooms. At breakfast you had to have a voucher. There was not much of a selection and they kept running out of things. Some of the staff were friendly and helpful and others were not. A gentleman my husband talked to was kind enough to give us a late check out due to some medical appointments that delayed our departure, so that was super nice! Another positive is the size of the suites, they're very spacious. Overall, though I would not stay there again.

We stayed at this hotel a few times before. It has been fine, but this visit had problems in different areas. Failed to tell us that housekeeping was by request only (did not have clean towels 2nd day). Evidently you had to request housekeeping each day. Loud noise was not resolved until after 12:30 (took over 2 hours). A/C failed on last night and the front desk forgot to contact maintenance to take care of it (by they time they showed up - after 2nd request - my wife was so fed up, she just wanted to leave the hotel). Food was also problematic since it kept running out.

No hand sanitizer, staff and guest not wearing masks. This hotel is in a medical district and health safety of their guests is not a concern. My room looked dirty and we had to wipe it down. Candy wrappers weer still on the floor and mold or mildew was in the tub. I felt dirty staying here.

We found cockroaches and made the desk aware. The agent indicated that we would change rooms, which didn't happen. As a cancer patient, I was very busy 3 of the 4 sleepless nights we were there therefore not able to pursue the matter aggressively. I emailed the manager and received no response.

Stayed here because my husband is a patient at MD Anderson Cancer Center. Walls and doors seem to be as thin as paper. We could hear everything happening above and outside our room. The breakfast attendants were rude, the food was horrible and I was never able to get a cup of regular coffee. Otherwise, the front desk and cleaning crew were very friendly.

Clean and safe. Needs upgrades but not a deal breaker. Right across the street from Texas Children's Legacy tower and super close to many other medical facilities. Breakfast is decent. Pool is closed due to covid.

It's funny as you walk down Main street in the heart of the Houston Medical Complex and you see this 6 story hotel in the middle of all of it. It is sort of dwarfed by the size of the buildings all around it. But once in side you will think you are in one of the larger buildings. You will find the rates comfortable for a downtown hotel. The rooms are tremendously spacious. We really liked the two different desktop style tables in the room. The hot breakfast was a nice treat after so many of our post Covid stays at various hotels that have turned into the Continental variety. This hotel is in easy driving distance of Herman Park which also houses the Houston Museum of Natural Science, The Cockrell Butterfly House, and the Houston Zoo....(all of our destinations). There are plenty of nearby restaurants too and parking really isn't to bad of an issue. Perhaps a little TV in the room might have fit with the overall size of the room and as always is the case the split style AC units...you have to put up with a bit of noise coming from the Air Conditioner but overall we were very comfortable and were glad we booked here.

I stay at this hotel due to its proximity to my hospital. Rooms are in need of repairs that's not being done. Hotel manager is obviously doing a poor job as reflected in the staff and the hotel. Corporate is obviously not seriously interested in improving the conditions at the site.

My husband and I stayed at your stay best western in Houston for our first trip to Indy Anderson. The staff was very helpful and friendly and the rooms were large and clean. This seems to be one of the only hotels that offers free parking and the complementary breakfast in the morning was absolutely amazing! This hotel is very close to MD Anderson but they also offer a free shuttle service within 3 miles of any destination. My husband and I will be happy to stay here for future visits to MDA or any other visit to Houston

The hotel has a shuttle bus and it near the Medical Center that's a plus for me and my family. The receptionist were very friendly. Making reservations were quick and easy no hassles They made the sure shuttle bus were running

Don't waste your money. The hotel fells like an old motel 8 or an old hospital. Spend the extra couple of bucks and stay at a 4 star vs this place. The staff was very friendly but the hotel needs to be torn down.

The hotel is located in the heart of the used in medical complex just below Rice University. The rooms or what you would expect. They are clean. The staff is friendly. There appear to be issues of time with the parking lot. The Wi-Fi can be very slow to nonexistent. The breakfast is a standard microwaved, but it's free and convenient. Which stay here again if the price is right.

Large comfortable and clean room . A good hot and cold breakfast served by friendly staff . Front desk staff were friendly and helpful . Walking distance to a variety of restaurants and tram. Short 7 minute drive to zoo or you can take the tram . I have stayed here several times and will continue to choose this hotel .

Stayed in a room that had a slim mattress on top of a plywood platform. Worst night of sleep I've ever had at a hotel. Had issues everyday with the keycards. Hotel is very dated. Pictures on website are better than in person.

I have stayed at the SureStay 3 times in the last year and half. I would like to maybe try another hotel, but this one really cant be beat. Price is good, rooms are clean, less than 5 minutes from MD Anderson, breakfast was good, better before COVID. It is now my go to place to stay.

Staff was very friendly and attentive. Rooms were nice and clean. Only negative thing I could say is that the bathrooms could use updating. Nice place to stay for the price, especially if you have appointments in the medical district.

Love come of here always feel welcomed . Friendly staff, awesome breakfast. No noise , felt like we were at home . Rooms are well kept and clean. Will definitely be staying again and again. Parking lot is conv and safe

When I walked in I was greeted with a smile! I got there few hours early but they still got me in my room! Offered breakfast! Listed the shuttle times! Room was cleaned and smelt fresh! All the staff was helpful in every need I had.

The kids cation was perfect for our needs (3 blocks from Houston Methodist). We have stayed in both the regular rooms and the suites and they were both comfortable a d spacious. Great value for the price. Continental breakfast was a plus.

Parking is free, but spaces are tight for a truck or SUV, of which I have both. Breakfast was filling - I ate Scrambled eggs, Toast, hash-browns cereal and a yogurt. The room is typical for a hotel. I did not require service, but the ladies up front were nice. The lady that booked the room over the phone was very helpful.

Great location near medical facilities, zoo, museums and other attractions. Friendly staff, easy access, great hot breakfast. clean facility and great internet and tv. Restaurants within walking distance. Plenty of food options and shopping within a one mile radius. Good value.

The hotel was clean, the staff knowledgeable and friendly. Parking lot was clean. Hot breakfast was good. Staff handled plating the food and filling drinks. The price was good and the location to the my destination was within walking distance.

I have stayed here several times in the last 10 years or so. I had not been in a few years, until this month. It has declined noticeably from my last visit to this visit. The carpets in the hallway have large stains and a musty smell. The bathroom floor was sticky, and we saw multiple hairs throughout the bathroom. I am not one to freak out about a stray hair here or there, because well, humans are hairy creatures and hair can be hard to get wiped up well, so a stray one is fine really. But I counted 9 all throughout the bathroom, that's a bit much. There was also several splatter spots on the bathroom wall that had not been cleaned off (really don't want to think about what that was) The shower had been poorly painted over at some point, and the paint was peeling off in several places. The shower head had lots of build up and sprayed in various odd directions with poor water pressure, and the drain did not drain properly. Overall the room just felt musty and grimy, quite different from my previous visits over the years. Staff was polite, breakfast was fine, especially under the circumstances of Covid. They are definitely doing their best to serve breakfast while maintaining social distancing, so no complaints there.

The hotel itself is good. Very clean, easy check in, even let us check in early. The food in the morning was just ok. Nothing to write home about, but hey it was free food, so expectations are low. The Mocha coffee was delicious. I, however ,have a HUGE issue with TVs being played when people are eating. I think its distracting, and for people who get over stimulated with too much noice, its a problem. I had to ask the day manager 5, yes, 5 times to turn off the TV. She gave me an attitude and asked the rest of the room it if was ok. ARE YOU SERIOUS? This hotel is in the middle of the medical center, so they cater to those who are having medical procedures done. I know from experience that when you are going through medical issues, having extra noice and sounds is very hard on the ears. As a hotel that claims to cater to those at the medical center, the manager needs to understand that and not question a guest when they ask for the TV to be turned off.

We reserved a room at the hotel across the street from Texas Children's Hospital because my special needs son had to have several tests and procedures done there over a two day period. We arrived hours ahead of check in time due to the timing of his appointments. When I went in to the front desk and advised them that we would be parked in their lot and sitting inside our van waiting on our appointments until we could check in, the front desk clerk very graciously allowed us early access to our room. It made a very stressful visit a little less difficult, and when you have a special needs child, acts of kindness like this make all the difference!

Since I have been going back and forth to MD Anderson Cancer Center since January, Sure Stay has seemed like a “second home”. I always know what to expect and am always very satisfied with the cleanliness of the rooms and the friendliness of the staff. Would highly recommend it.

We spent one night at this hotel and it was a good stay. I read the reviews online and decided to chance staying here since it was only for one night. The thing that immediately caught my attention was that there was an employee walking around in the lobby at 11:00 PM spraying down and cleaning surfaces. Next, the check-in was efficient and fast. The room was very clean, even though this is an older building, and it has what I call that normal 'Houston mustiness' odor to it. When I checked the bed sheets, there was not a hair to be found. The bathroom was just as immaculate and had an ample supply of towels. One suggestion I would give to the management would be to pay more attention to the cleanliness of the appliances. I'm not saying they were all filthy, it's just that they needed dusting. Appearances is everything during these days of Covid-19. Overall, they do a good job with keeping their premises clean from what I saw. And the employees were friendly and responsive. Finally, it is located in a great location that allows you to walk to plenty of places to eat.

Have stayed here many times in the past 7 years. This was awful. My biggest complaint and concern was the telephone not working. If there had been an emergency, and this is located in the Medical Center complex, what would we do especially if we had no cell phone. Have always had a great experience here. Not so this time. Wish I could say this was the same as before but can't. Hopefully the manager will step up to the plate and correct a few things! Breakfast and server was the best. No more brown bag!ha Hot breakfast was good.

Great hotel, it was super close to were I needed to be and they were really friendly, great experience. Accessible room was spacious and great shower, maybe the toilet is a bit low but was able to manage.

I am having a lot of health issues and they are such considerate people to deal with. there is nothing you can not ask them to do that they do not do their best to take care of. I will be staying there as much as possible.

Well for convenience to hospital it has that going for it but I stayed because was going to rodeo cookoff. I am a BW rewards person that stays a lot at BW and was not even really greeted when checked in. The person that helped me acted as if it was a bother to go through the motions. Once in room there was a musty smell and the fitted sheet didn't not fit the bed. What really set me off though was at 11:45pm on a Saturday there was no parking, no sign or anything and I had to find parking across the street for $13.00 which I don't care about the money it was the crossing the street to get back to hotel that was the pain and then the next day going to get the car so we could check out.

I have stayed here at least a half dozen times for medical appointments and was always satisfied, but this time the bed appeared to be made up but there looked to be missing a mattress . The front desk would not send anyone to see the problem but did offer to change the room saying it would be the same as thisone. Being as it was late, we opted to stay and try to sleep but it was very uncomfortable. Our 6 am dr appt. Came as we checked out with fitfull naps.

Other than the lobby, no other part of the hotel is welcoming or inviting. Unloading and parking are not very convenient. There is only one elevator and it's very narrow. The hallways are very narrow as well.

Very convenient to MD Anderson. Older building, narrow halls, but very well maintained. Unlike many hotels in the area, parking is free. Staff is friendly and helpful. Hot breakfast is okay. Highly recommended for those going to MD Anderson and other healthcare facilities in the area.

I had trepidation about booking this hotel after reading the reviews. But it worked out well for a hotel near the Medical Center. It has been updated to some extent, not perfect , but serviceable for the price. It is very clean. Beds were comfortable. The mini fridge and microwave worked fine. I didn't have the opportunity to use the pool or gym but they looked ok. Gym is small There were a few ants, but hey, it's Houston, everybody has ants at one time or the other. The WI-FI worked fine. No problems with hot water. Did not have time to eat at the breakfast bar. There is a shuttle to the various hospitals and buildings from 7am to 7pm, except on weekends. For my purposes, I found it very walkable to BAylor St Luke's. The parking is FREE which is a real deal in the Med Center. The staff is attentive and very Kind. They're aware of the stress some of their guests are under and it shows.Shout out to Jasmine, who really helped me out.

This is an older hotel that has been updated. The rooms were clean. The internet worked well, the breakfast was as expected. The fitness room, pool, and laundry all functioned fine. The price was a little more than the quality of the hotel, but the rooms were large enough for a family to share comfortably.

This is a clean, friendly, free-parking hotel in a busy, spendy-hotel area. There to visit the medical complex, we found the location to be very walkable to the facilities. Our only minimal disappointment was the breakfast, which could be a bit more healthy in offerings. On the upside, I'm a good-bed snob and their beds were excellent. We would definitely stay here again.

I really enjoyed my stay at this Hotel. My room was clean, staff was friendly, and housekeeping was on top of their game. The location is excellent. Breakfast had a good variety and all the food was good. I will definitely be staying again!

I've stayed here many times because of its location and low rates. I just can't deal with this place anymore, and have chosen to spend a few bucks more for a much better experience. Lobby is good. Breakfast is average. Rooms are remodeled, but bathrooms are old. Many rooms have that that "weird hotel" smell - as do the hallways. AC is loud. Computers don't work. Shuttle van is filthy. Staff is nice. The whole place gave me the YUCK feeling.

The hotel was clean and had a friendly staff. However, for it to be located in the medical center area it is lacking in accommodations for the handicapped. The driveway is very narrow and little room to park for check in. Parking lot is small. They do offer underground parking but to do so you have to walk up a flight and a half of stairs with luggage to get to an elevator in the lobby to get to the rooms. This is not the best situation for a hotel in the middle of the medical district where many people are disabled or ill. It would not be my first, second, or third choice to stay again for medical reasons.

Hotel is very clean. Breakfast is good and has good variety. Beds are a little soft for my taste, but nice and clean. Front desk staff was very pleasant and responsive to questions or issues. I will stay there again on my next trip to MD Anderson

super staff everyone was very helpful. great location to medical center only thing was had a issue with hot water and little ants in the room but all was great other than that love the indoor pool and workout room and love the water and coffee in the lobby. have never had issues before though and will stay again

I stayed here for business working at Texas Children's Hospital for 4 days. Was a great location, where I just had to cross the street to be in the hospital. They also had a good amount of parking, and the internet was solid. Those are the good things. It was pretty disappointing how the staff reacted to both complaints I brought up. When I checked into my room and ran the bathtub, dozens of ants came spewing out. When I called and alerted the front desk, they reacted like this was a normal occurrence and asked if I wanted a new room on the same floor. They brought the keys up to me approximately 15 minutes later for me to check into the new room. When I went to use the gym that night, there was a large puddle in the middle of the entryway. The room smelled of mildew and when I reported this to the front desk they said they had no clue it was there, and again didn't seem to think it was a big deal. The solution appeared to be a piece of paper saying the gym would be closed for the remainder of my stay. That next day when the microwave stopped working, I didn't bother reporting it and just ate my food cold. Breakfast was edible, but nothing to write home about. Make sure you check the bedding for bugs before setting down your suitcase on anything.

This Best Western hotel was a great find, close to Rice University, Hosptials and easy access to NRG Stadium using the metro train which was a 5 min walk. Easy parking and safe walking around at night.

Everyone worked together to make me feel unwelcome. The front desk ignored my extra towel request and the maids let in a couple that insisted it was their room. This was just the tip of the iceberg...

The hotel appears to be locally owned. It is an older building but convenient, clean, and reasonably priced. The staff are kind and accommodating. It is my go-to hotel for Houston. Fresh fruit at breakfast.

Excellent place and service. Very good location for me and my wife who has cancer and goes to MD ANDERSON for treatment. We are in a clinical trial and we go there once a month.We need a place to stay and we are treated right at the hotel.

Hotel staff was friendly and helpful. Breakfast was good and had a variety of options. Within walking distance of MD Anderson and a variety of shops & restaurants. No need to drive car to and from Doctor appointments.

We travel for a football game every year, this year, Houston. The hotel was a perfect location. The staff was awesome giving advice on how to get around town. The staff also kept us in coffee - awesome!!!

The area is safe. Hotel is clean. It is within walking distance to many restaurants, fast foods and MD Anderson Cancer Center. The staff is helpful courteous. Free shuttle service to some medical facilities. I would definitely recommend this hotel during your stay in Houston.

I stayed in a Queen suite. It was very comfortable. Really enjoyed the bed. It very comfortable. The living room area was spacious and comfortable as well. I would definitely stay here again. Very nice room.

The worst place I've ever been. Only one elevator working, and it was scuffed and dirty; no baggage help, only one door working to enter; TV didn't work until “I” had to fix it!! No drinking water in room. Only water they offered was in the lobby and was low andhad LEMONS in it!

We wanted a hotel near the museums and not too far from the convention center. The room we had was worn and damp. The refrigerator broke and leaked water all over the carpet. The carpet stayed wet for the 4 days of our stay. The room was damp. We found someone else'a underwear in the dresser drawer. Parking was covered underground which was nice, but you had to climb a flight of stairs to the lobby. If you key card failed, you had to climb a very steep hill to get to the lobby. Not fun in the rain!! Our card keys failed 3 times in a 4 night stay. Won't stay here again.

Staff was very accomodating, room was nice and well maintained, breakfast was good. check-in was speedy, Staff went above & beyond to get my stay linked to my rewards account. Parking was a little congested but expected as this location is in the medical district.

This was neither a leisure or business trip. I answered business for my two days at MD Anderson. Graious manager, nice breakfast staff. Older hotel being well maintained in walking distance to some facilities. We have been "visiting" MD Anderson for about five years. Most of our stays have been here. Excellent value for the area.

Very convenient to medical centers which made treatment easier. There were sky-walks close by if the weather was bad all you needed to do was cross the street and 2 sky-walks take you to 3 different medical centers. Nice walk to restaurants close by. A+ HOTEL!

Perfect location! Staff were helpful and friendly. The breakfast was very good. It offered multiple choices and the quality was good. Parking is kind of funky but it is free so works! It is an older hotel but they keep it up nicely.

Houston Medical Center Hotel: This was my fourth stay at the SureStay Hotel in the Medical Center. It is an older hotel, with very clean rooms, comfortable beds, and an extremely helpful staff. I highly recommend it.

Musty Moldy smell in the Suite. Asked front desk before going out to fix. We returned and asked again.Front desk Ryan was apologetic and empathetic. He indicated he would adjust our bill. Nope nothing.

Parking lot is not safe, my car was broken into. When it was reported they did not even apologize, said it happens all of the time. Breakfast was empty waited 30 minutes for it to be refilled. When I reported my car to front desk she refused to help call police or a supervisor.

The hotel is very conveniently located to MD Anderson and other hospitals. The Metro light rail Red line is only about 3 blocks away. It is walking distance and/or easy to take the rail to the museums and zoo. The hotel does offer a free shuttle to nearby businesses but we didn't need to use it. It is walking distance to a budget rental car company, CVS, Walgreens, and plenty of food establishments of varying prices. Parking was free which is a bargain in a big city! The tile floors in the public area near the lobby were sparkling clean! We stayed 4 nights. The staff was very friendly. The king-size bed was comfortable. The hotel hygiene products were sufficient (conditioning shampoo, soap, lotion, shower cap). The free breakfast was good with many choices (scrambled eggs, biscuits & gravy, pork sausages/ turkey patties/beef sausages, tator tots), make your own Texas waffles, dry cereal, hot oatmeal, pastries, yogurt, milk, coffee, juices, hot chocolate, vanilla/mocha espresso, anda little fresh fruit. There is an indoor pool, hot tub, and work-out room. There is a laundry room with washer/dryer for only $1 per load. (Bring your laundry supplies.) There are vending machines located off the lobby for snack foods that have a variety of foods for reasonable prices. We felt as though the hotel was a very good price. We will stay again on our return trips to the Houston Medical District.

Love staying at this hotel when i take my wife to the doctor's check up. The Breakfast is always delicious. Always recommend this hotel if you are visiting that area of Houston. Price is always cheaper compared to hotels nearby.

This is a great hotel for medical visits. It is an easy and safe 10 minute walk from MD Anderson. The hotel is clean and it's a decent value, particularly if you have a discounted rate. I always stay here during medical visits.

I always stay at Best Western. This particular hotel was very convenient due to the location in the Houston medical center. It is an older building and although the rooms were clean they could use a few upgrades.

Good service. Clean property. Staff were very polite & helpful. Will surely recommend to friends & family. Good location. We were allowed to check early then scheduled check in time. Front desk lady was very friendly.

We chose this hotel since it was close to MD Anderson. They did have a shuttle that ran on the hour to nearby hospitals. That was nice but the hotel had a terrible musty smell and the room felt damp and moist. Towels were very small.

Stayed at this location due to close proximity to MD Anderson Medical Center. The shuttle service was sub par. All beds are not the same in this facility. The suite beds are acceptable, however we stayed two nights in a lower cost room and the beds were uncomfortable. The Hotel was otherwise clean and accommodating

Excellent value and service. The staff were so accommodating when we had to extend our stay. The value was the best in comparison to other hotels with free parking and breakfast and wifi. We will use it again.

Old facility. Within walking distance of Methodist. Wife had surgery. Breakfast wasn't put out until 6:30 and shuttle ran at 7:00 am which made it too late to take advantage of on first day of stay. Facility is old and low quality towels, etc for price point.

When I made mey reservation I made it with a debit card. When we checked into the hotel they told me that whatever card I give them at check in will be the card that will be charged for the stay. So the next morning I check my accounts and the account that I used to make my reservation was charged for one night and then my other account I gave them at check in was charged as well. So they charged my two nights and I had been there one night. I went to the front desk and asked about it they said they will refund the card that wasn't supposed to have been charged but it will take 3-5 days before it will show back up in my account. I need that money now not 5 days later when Im 9 hours away from home. So the next day I check my accounts and see now there is a charge for two days in my account. I speak to the front desk about it and they inform me that there will not be any other charges due to my room total equaling the two charges that are already on my account. So on the last day the day I check out I go to check out and the one who assist me with my check out is the manager. I tell her about what has been going on in my account and ask her is she is going to charge anything alse to my account and she tells me that no they will not charge anything else the charges have already been charged. Two days after I checked out I check my account today and there is another charge for two days on my account. Now they have charged my account a total of six days and I was there for three days. I call the hotel and they tell me "welll its your bank thats charging that. And well I dont know how that happened I dont know why the system is charging you again, If I was a customer I would be calling my bank to see why its charged" No I'm calling the HOTEL to see why you charged that my bank has nothing to do with. We were here in a rush for my husband medical visit and were on a very tight budget. The hotel is an older hotel, rooms are decent, the bathroom is small and the toilet moves and the tank lid does not stay on the tank. The hotel offers a free shuttle service to take you to any of the hospitals or clinics. We rode it the first day to/from our appointments. The afternoon driver was HORRIBLE. During our ride back to our hotel he almost caused two different wrecks. He pulled right out in front of someone one car missing us by inches and swerving into the other lane. He drove in the middle of two lanes almost the entire time. Two days after we rode the shuttle that same driver was in a wreck and I can see why and will almost guarantee it was his fault. DO NOT USE THE SHUTTLE!!! We did use the underground parking garage which was nice to have.

Not fancy, not slick, but nice people who are used to dealing with the uncertainties associated with having lots of their customers coming there due to proximity to the hospitals. Hospitals are not known for sticking to firm discharge dates! For us, the staff offered a late checkout time of 2pm when we said we weren't sure our family member would actually be released on time. The place was clean and looks as tho it had recently been updated. Really appreciated the free coffee in the lobby at all hours. Breakfast is the usual with waffles taking center stage. I would recommend adding bananas to the bowl of apples and oranges. There's a small indoor pool and hot tub but the hot tub had thick foam going on so I'd avoid that. Really surprised at how quiet the rooms are— couldn't hear anything from neighboring rooms! The only odd thing is the parking. There's a “basement” level underground parking lot which I think could only accommodate maybe 10-12 cars. It's completely open on both ends, with very steep driveways in and out. I can't imagine parking down there if any kind of flooding suddenly happened, and Houston is famous for that. So you're left with the very limited ground level parking on 2 sides of the building— not enough spaces by a long shot if the hotel is ever full. So it's convenient, quiet and clean— not to mention cheaper than other med center hotels. That's a win.

We always try to stay at a Best Western werever we go. They have great, caring staff, fantastic breakfast and clean rooms. Our son had doctor appointments in downtown Houston and this hotel made it easy to get to and from his appointments!

Very good variety of breakfest, shuttle to hospitals, always so helpful, clean, good internet, desk clerk always go way beyond, indoor pool is always clean and have towels out, gym is nice, parking is good highly recommend

The hotel itself was good. The rooms were a little older, but clean and comfortable. The breakfast is pretty good and free parking was very nice. A great place to stay if needing to be close to any of the nearby medical facilities.

We have stayed twice at this hotel for medical reasons. Staff is nice, clean rooms, good showers. It's close to hospitals and easy in and out. They have indoor pool and spa, weight room, laundry. Internet.

great location in museum & medical district-great price-clean room-nice amenities (laundry room, indoor pool, work out room, refrigerator, microwave, wifi, dish tv, complimentary breakfast etc)-available parking in back

We needed somewhere that was close to MD Anderson. SureStay Plus was in a convenient location. The staff were friendly and the rooms were very nice and clean. The beds were so soft! The breakfast was great! I would definitely stay here again!

Customer Service is outstanding. Beds were extremely comfortable. You have access to coffee and lemon water 24 hours per day. Breakfast was pretty much like all Continental breakfast but ok. We will be staying here again. The shuttle was a seller and the driver was outstanding and helpful to my sister who has MS. Just a great place to stay...thank you !!!!!

The hotel room is clean, love the arrangement in the room. I would stay there again. The only thing that I was a bit disappointed with was the breakfast not a lot of choices. There should be oats meal and cereals and fat free and lactose free milk. Otherwise we were happy with our stay

A great stay. The staff was very friendly. And the price was great for the value. The breakfast was very good. And the location was also very good. Close to where we wanted to go.( Museums). Will recommend.

Great hotel, very clean, spaceous, with awesome breakfast menu. We loved the new furniture, and clean swimming pool. Well maintained hotel and the staff was very supportive. Great value for money especially if you are staying with a large family.

This is our second trip to MD Anderson. The first was a holiday inn. We have decided to stay at SureStay from now on. The fixtures seemed dated, but they were all clean. The carpet seemed new. The bed was a little too firm for me, but my husband liked it. Overall, we thought it was a great value for the price. The check out being at noon was awesome! We were able to come back to the hotel between our first and second appointment to lay down. This hotel was literally across the street from the children's hospital. Not in walking distance to MD Anderson, especially for someone who is sick. They do offer a free shuttle, we did not try it, but plan to next time. Free parking. Parking lot was crowded, but we managed to always find at least one spot. Breakfast was good, and free. Definitely staying here again.

Stayed just 1 night before surgery. Woke up in the morning and could barely walk! Very bad mattress. Stayed just one night before surgery. Woke up in the morning and could barely walk! Very bad mattress.

Great hotel for family. Great service, clean bedroom, bathroom and living space. The location is awesome. Me and my husband with 3 kids were given 2 queen beds suites at no extra cost . There was a large sofa couch in which one of my boys was happy to sleep in. We will definitely visit this hotel again.

Dad had a follow up appointment @ MD Anderson Mays Clinic. 10 min walk to appointment with great scenery. Great location, priced well for 2 bed suite, friendly staff at front desk, pool and dining area and large selection for breakfast.

Rooms were comfortable, only thing was night noise by the parking lot and medical centers. Staff were very nice and accommodating. We were visiting Rice University so the location was wonderful. Would stay there again!

Spent 1 nite hear on my way to Galveston, we had 3 rooms all where really simple rooms very clean 25 minutes to cruise terminal. Breakfast was good. I recommend this hotel 60% cheaper than hotel s in Galveston.

Room was very clean the staff was very friendly. My only complaint is that card they give you to get in your room would not work for me but the staff took care of that just as soon as I called the front desk from my cell phone the lady came straight to me with a new one.

We travel to Houston frequently to see doctors at MDAnderson & Sure stay Hotel is very close by, the employees are very nice & sympathetic because they know most of the visitors are patients. The breakfast is good and they have a laundry room also. I recommend this hotel because the price is also reasonable.

Great location down town and close to all medical facilities. Staff were all very nice. everything was very clean and the room was above average size with a table & chairs. The bed was wonderful to this overly tired body and room pleasantly cool & welcoming.

The location to the medical center is the best thing going for this hotel. Check in was messed up and required a forceful request to speak with management. Overall the facility superficially looks clean but the room needed serious cleaning...dirty grout, something gross on the wall. The glazing was also peeling off of the shower floor and walls. Breakfast was the standard for BW (can we please, please stop serving the formed 'fried' eggs?!! ) Parking at this facility is a bit of a challenge as well and if you have mobility issues I think it would be terrible. ie no garage from the elevator, long walks/distance from all the parking spaces. Again, the best thing for them is their location.

Shuttle bus was prompt and helpful with recommending places to eat. Desk employees let us have a late checkout due to my doctor appointments. The only negative comment would be the vending machines failed to work.

The location was the best!!! The hotel was close to everything that we needed and places we wanted to see. The location is surrounded by shopping, restaurants, hospitals pretty much anything you need. The hotel staff was very friendly and the breakfast was great. I only eat Turkey and I was so happy to have it as an option for breakfast. The checkin and checkout process was fast both times. The hotel also offer lots of free parking. The prices

Most convenient to walk to Children's Hospital. We always stay here for clinic visits that sometimes turn into hospital stays. Nice breakfast and friendly staff. Air is nice and cold. Comfy beds. Good wifi. No problems during about a dozen stays. It's not the most luxurious but we bring a toddler. You can get luxury further away. But when you are coming over and over and so tired this is a welcome friend. The location, free parking, breakfast, wifi, fridge and microwave in room and laundry facilities on site are what we need and they have it all. Very close to park, splash pad, zoo and golf course too. Kroger about a mile away and Target a little further. We never have to get off Main St when driving to them, which is great.

Two friends and I were in Houston to see our former classmate JD Hinton perform at the Mucky Duck. Our room 522 was great. Two separate AC/Heating units, doors shut off the bedroom. Microwave, small refrigerator, coffee pot in kitchen area. The bathroom was rather small, but very manageable.There were extra mirrors in the living room and bedroom so the 3 of us were all able to put on our make-up without taking turns in the bathroom.Free parking was a plus. Two cons--it's in the middle of the medical distract so sirens were heard several times. I didn't hear any at night or at least they didn't wake me. Second con--the carpet needed to be cleaned VERY badly. I slept on the pull out sofa which was comfy. A full breakfast was served. I would stay here again.

We like that this hotel is within walking distance of Rice University. It is clean and friendly, the free breakfast is great. We have stayed here multiple times and have never had an issue and always enjoyed our stay. However this weekend there was a problem. There is no in-room safe, so we had to leave everything in a bag in our rental car whenever we left the room. One of the cars in the back parking lot had the passenger window smashed out overnight. Sad that this happened to someone else, but it could have been us :( There is a parking garage underneath the building, that we never used before just because the parking lot is more convenient.

This was a medical stay, as I am dying from cancer. I have never had to pay $201.00 for a hotel room at this hotel. I guess that since it was a last minute reservation, they could up the price. Also, the person that made my reservation said that the Corporate number that I tried to use was not valid. After reviewing the Corporate number, I found that it was valid and called back. It took about 20 minutes to get a reduced rate which was still to high. I just made another reservation for the 12th and it was $140.00, so why is there such a difference other than preying on a person.

Easy to find, near to all the Medical Buildings, great breakfast and nice staff. Would definitely recommend if you have to go to Doctors appointment. Breakfast was awesome, nice variety and even Nutella.

Searched online for a hotel with an indoor pool. Drove 6 hrs for an appointment, we were looking forward to swimming! The pool was very cold so only my kids got in. When we walked to look at hot tub, it was green. We just left and booked a room somewhere else.

Clean and decent place to stay. Enough free parking places. Breakfast a bit repetitive but edible. The washers and dryers are a huge plus, location close to MD Anderson and other health facilities. Shuttle doesn't run on weekends but Elton was A-one. Always courteous and helpful. Room was comfortable and spacious, fridge and microwave was awesome. Desk and lamp convenient as well as a small dining table. Lots of closet space.

We were in Houston to visit a medical specialist for our son. This was a perfect location and the shuttle was a convenient way to get to the appointment. We had a suite which was spacious and perfect for our family.

I Spent 6 nights here. It was quite comfortable and it's location was quite convenient for me. Also the staff is very friendly and always willing to help. The also have a shuttle service which proved to be very helpful for me. It is not five star resort but if you are looking for an affordable and convenient hotel in the Hospital District check them out.

Rooms very nice and updated. Bathroom was small but room was large and included both a desk and chair work area plus a table and chair for having a meal in. The closet is one of the larger I've seen about 5 ½ to 6 feet wide easily fitting two large luggage (two luggage racks included). The TV was also pretty good size. Property chosen for location. It is surround by medical facilities so fairly safe with main road running by it. There are a few eateries nearby. Both Wydham and Hilton hotels nearby have restaurants. There is also a Pizza Hut and Burger King going right, and going left there is a Falafel Guy, Chipotle and a small grill. You can also catch the Metrorail to downtown for more upscale places to eat. The Herman Park, Zoo, Museum District area and downtown are a short ride north. At $1.25 a ride, very reasonable. We saw a whole day pass for about $6 on the internet, but wasn't able to purchase at the Drayden/TMC center. Some of the widest parking spaces underneath the hotel (though limited number)

Always a pleasure to stay at the Sure Stay Plus hotel. I have used this hotel multiple times when I am in Houston and always have a great experience. The staff is friendly and efficient; the rooms are spacious and well maintained; there are plenty of tv channels for watching and a assorted free breakfast is offered each morning.

Nice and comfortable, clean. Front end staff courteous and friendly. Entrance inviting and breakfast is good. Room is spacious and clean. Beds are some of the best mattresses you will find. Haved stayed here for the past 5-6 years due to medical needs.

Okay hotel. Check in and check out is really nice but everything else is less than average. If you're booking it for breakfast, move on. I wouldn't even feed that stale, old, dry food to my dog. And PLEASE make sure you have everything, if you forget anything they will throw it away. I forgot something with a lot of sentimental and monetary value, called very shortly after checkout and it was thrown in the trash with no way of recovering it. If you want an exactly mediocre hotel with average prices that's not close to entertainment or food, this is your place!

Only a few staff members were pleasant and helpful. The shuttle van was in very bad shape and a poor reflection on the hotel. The van driver was very good and helpful; however he worked until only 2:30. .The bathroom was quite 'icky'.

I am a patient at MD Anderson and usually try to stay at the Rotary House hotel, but had to come down to Houston last minute for a few days so couldn't get a room. I was a little apprehensive about booking here, but I was pleasantly surprised. They let me check in early, which was great because I had a long day of procedures ahead and was glad to get off the plane and relax for a bit. The room was very pleasant and I appreciated the table and coffee maker--perfect for working away from home. MD Anderson was about a 10 minute walk and although the hotel doesn't have a restaurant, there are places to eat nearby. The continental breakfast leaves something (well, many things) to be desired, but at least they offer one. And the front desk women were all great. Will definitely stay here in the future!

The hotel was clean, staff was great, room was nice and location was wonderful. The only issue was that the heated indoor pool was not heated due to mechanical issues with heater. Overall, it was a great hotel.

My husband had eye surgery and we needed a hotel near the Medical Center. Our first stay at this hotel and we slept well. The room was clean and the breakfast the next morning was included in the price of the hotel stay, which was a great price. Free parking as well. I will stay at this hotel again.

This hotel doesn't have a restaurant or bar, but it does have a bistro. The entire staff was amazing! The room was very clean but could use an upgraded mattress and shower head. The location is a short free transport to and from the Medical Center and Airport. We were in room 324, the view is of a parking garage and the laundry is next to the room; however, the room was perfectly quiet the entire stay.

We had a very nice stay. My dad was receiving treatment at MD Anderson, very close the hospital and everyone always made sure to ask how he felt each day. EXTREMELY nice staff. Definitely recommend to anyone.

For the price, this hotel is just okay. My room had an odor. The staff was friendly. It is very close and convenient to the hospitals. Parking spots are narrow which I don't care for. This is Texas. We have big trucks.

Hotel is a quick and easy shuttle ride to MD Anderson. Good continental breakfast each morning. Elevators are a tad small for wheelchairs, but a great pool and hot tub make it fun. Parking underground is a little tricky for large SUV's, but overall the easiest place for to stay for your MD Anderson appointments!

A family member was in a Medical Center hospital for a number of days. This hotel is reasonably priced, especially when you add the free parking. The bathroom is a bit small, but when you're in the room for just sleep & shower, it doesn't matter. They offer free breakfast. They give you free soap for the laundry. Machines cost $1 per load. We stayed here again this month, January. Also, it's convenient to the Skybridge, too.

The staff at this hotel is truly amazing. I was touched by the kindness that Stephanie at the front desk showed me. She was super helpful. I had booked the hotel because of its proximity to the medical center as my brother in law was having a bypass surgery. However, there was a mistake that I made while booking. The hospital that my brother in law was staying in was not the one down the road. It was my mistake, not the hotel's but Stephanie helped me sort everything out. It really helped at a very stressful time. The room was clean and very nice. I would like to recommend this hotel to everyone. Thank you Stephanie.

The room was a spacious, quite and comfortable two bed room. This property offered free parking and WiFi. The large breakfast area was clean and offered good variety of breakfast items. The hotel's downtown location is in a clean, well lighted area.

Great location close to Houston downtown. We enjoyed our stay. We had good hot breakfast every morning. It is a great hotel for the value of money you pay. My family liked the location and we will definitely stay there again.

We were very much looking forward to a soak in the Hot Tub, but it was broken with no notice to customers. The clerk had a very "non-caring" attitude about everything. Don't know if we will go back, although he location is nice and close to the MD Anderson Complex.

Room was so clean, the food was good and the pool being indoors was the best along with the hot tub. Will stay there again if ever the need arises. It is located in the best area so that getting to the doctors appointments was very easy to get to

Hall carpet very worn, elevator out, stairs had food spilled that had not been cleaned up. They are within walking distance to Houston Methodist, but may not be worth the bargain price. Staff was helpful, but for a hotel in the heart of the medical center you would think it would be kept cleaner.

Parking is limited, to say the least, parked in the basement and there is no elevator to the first floor, you also need key card access for the steps so, heft my bags, laptop up and around the building in the rain...one of two elevators was down as well. Rooms were clean, WiFi was great, beds a little soft, bathrooms were clean...some water damage in halls. As this is a refurbished building, ac for hallways were in wall units so hallways were hot. Breakfast was fresh, hot and great. two kinds of patty sausage, pork, and turkey, healthy alternatives...I will stay here again.

I stayed in thie hotel in January of 2017, for a medical procedure. At the time there was a lot of construction which resulted in crowed parking conditions, crowded hallways, work materials in hallways, construction smells and in general an unpleasant stay. I needed to return for a medical visit and was a bit apprehensive to book a room after my previous experience. The website was showing pictures of the new renovations and since it is by far the most conveniently located booked another stay for this past week. Things had really changed and the hotel presented itself as a first class hotel with newly decorated rooms, furnishings, and a renovated pool and spa area. The rooms are spacious and have two queen beds, a microwave, small refrigerator, new bedding, and a work desk area. The bathrooms were very nice, new fixtures, flooring, and spotlessly clean. Even small things like electrical outlets were available in the bases of the table lamps. This made it very convenient for plugging any equipment that needed recharging. The new drapes were attractive and the sound proofing in the windows was very good. Even though my room was not far from the main traffic area you couldn't hear any noise. Very peaceful and enjoyable. There are also new flat screen TVs with Direct TV service that has a large variety of programming. I mentioned the pool/spa area. I made a trip to the area and thoroughly enjoyed the hot tub and the pool. There were clean towels available in the area and the general area was very clean. The pools was crystal clear and the hot tub was a very comfortable temperature. The only thing that I missed out on was the free hot breakfast as I had to be fasting for my visit. The young lady who checked me in and the young lady who did the check out did so very efficiently and were very pleasant. I will be visiting the Medical Center frequently and for future visits won't hesitate to book my stay at Sure Stay Best Western. For value, location, and a first class hotel it is my best choice.

This hotel is located in a quiet neighborhood within the Texas Medical Center district and the Metro-Rail “Dryden-TMC” station is just a 2-3 minute walk away. The hotel is also very close to Rice University, where I participated in an event. The check-in and check-out process is fast and the staffs are efficient. Even though the reception is unmanned sometimes, the staffs will come quickly as the reception is monitored by security camera. There are vending machines beside the reception offering drinks, snacks and simple food (e.g. burrito) which you can reheat with the in-room microwave. The free breakfast has a variety of items, including hot food (such as egg, sausage, and DIY waffles), bread, cornflakes, yogurt and fruits. I like the spacious breakfast room with ample tables. There is free wifi covering all floors of the hotel and the wifi is fast most of the time. There is a small swimming pool and a small gym on the first floor, but there is no changing room nearby (the nearest toilet requires a walk past the main entrance and reception). As a result, I often saw wet footprints in the back elevator (the elevator closest to the pool). The hotel looks a little dated compared to other hotels in the same neighborhood and the price is not cheap, but in general I have a pleasant stay.

Lots of words that one could use here to describe this hotel. Small. Squeezed. Stuffy. Clean. Limited parking (free). Decent breakfast. It has Small hallways and the rear elevator only holds 4 people and it all had that stuffy smell from being damp and not enough circulation. Great location for both the hospital district and Rice University. Decent value for the price paid. The breakfast was good and the staff helpful. It had the things I absolutely demand - clean sheets - hot water - pretty simple list of demands. The rooms are big enough, barely. Overall I gave it 4 Stars. Some good some bad but overall a good value

Property is a little older but location is great for Rice University and hospital district. Surprised by a pretty good breakfast. Pool was chilly and exercise room pretty sparse. Hallways were super narrow and low-ceilinged. Room was small but clean. We paid $99 through hotels.com and total price came to $115 with taxes. Well worth the price.

Arriving at the hotel by car on Main St it's easy to miss. Turn right from Main before you hit the Holcombe exit, and slow down because it's a steep drive up the narrow driveway. (There's a center median so you must enter from southbound Main st) Free parking is either on the south side of the building, or underneath. We always parked underneath. The ramp down to the underground parking lot on the Main St side is incredibly steep, I'm sure many cars would bottom out. So we entered the parking lot on the back side. The underground lot began to flood after a morning of heavy rain, curious what it would look like after an all-day downpour. Entry from the underground garage is through a key access door. The room was clean, looked remodeled in the last few years. Bathtub and sink had no mildew, but amazingly no ceiling fan - maybe because its an older property? Refrigerator was fine, but had no freezer. Bed seemed a little soft. Our room on the north side had a nice view of the medical center towers and was relatively quiet - no noise from rooms next to or above us. The large breakfast room was roomier than average which was nice - at other hotels it seems like you are always avoiding people when getting your food or walking back to your table. Also seemed like there were plenty of tables and chairs. Breakfast food was typical - waffles, eggs, sausage, muffins, juice. Plus biscuits and gravy. Reception and maintenance staff were friendly and gave us an extra 90 mins to checkout which was nice. I didn't use the pool or exercise room so can't comment on that. Location and surrounding retail (restaurants/grocery) were very convenient for us. Interesting note about the rate - we stayed Friday and Saturday. On Saturday the posted rate (for that night) went down by nearly half. So maybe it's possible to find cheaper last-minute reservations here.

Great resource if your loved one needs attention at a hospital. The Houston Medical Center is world famous for excellent health care. Hotel was 10 minute walk; great when the appt was 5am. Room was comfortable & larger than expected. Cost was reasonable, plus indoor pool, fitness center & breakfast. Staff was friendly & service was good.

Average to plain but great location to MD Anderson and you get a hot (if preferred) breakfast in the morning. But after staying for almost a month, ready for different food. The suite is better if staying a long time, with the regular king room had a couch to sit on besides the bed or little chair. Only get a microwave and small refrigerator, oh iron and board too. Website said community kitchen but couldn't find. The bottom floor smells like chlorine since its an indoor pool. Parking is scarce at night so get there early. Shuttle to MD ok but only runs on the hour if you call (sometimes twice to remind them) Walk to pizza or Burker King. Hard to get to hotel, have to do a turn-around and if busy traffic you have to go down a piece to get over to turn. Good price for location though. Management slow to fix elevator and backdoor.

I stayed there the past two nights (April 2 & 3). I was laying in bed and got bit on my back; pulled the covers back and there were bed bugs. I immediately went to the front desk and showed them a picture. They apologized, changed my room immediately, and told me I would get a discount. The next night, the front desk staff told me that they maintenance and housekeepers checked it out and said there were no bugs in the room. I told them this was not true and re-showed them the picture. The rest of the stay was fine, breakfast was good, parking was sufficient and location was great. There was no discount offered to me at check out this morning and I was told again that there was no problem with the original room. My background is in college student housing; so I know exactly what bed bugs look like. My mistake was not requiring someone to come to the room immediately and them inspect what I was saw.

Dropped into this place for a few nights. make sure you tell them the visit is for medical purposes and you should get a much lower rate. I showed up during the rodeo so the prices seemed much higher than they should have been for this quality level of hotel. Parking is difficult. The underground garage is accessible from from and back. It was full. They have parking on the sides and back. I was lucky to get an open slot in the very back. I left my car there and walked to my appointments so i did not have to fight for a parking slot. It was so bad people were parking in the "do not park" fire lane area. All in all it is fairly spartan. Nothing luxurious or fancy. It does have a small indoor pool and hot tub. They also have a free breakfast that is fairly simple but effective. If you are a vegetarian type it could be difficult. The hallways remind me of a old simple dorm. The rooms are simple as well. They do have bathtubs. It also had a small ref, microwave, ironing board, Cable TV and a coffee maker. There is construction taking place on the west side of the building. The south side of the building is facing main street. There is plenty of noise from inside and outside. It is not quiet at all. There is one elevator on each end. The staff is friendly. The location is pretty good. That is about it.

Room is okay. Breakfast is not good. Close to Texas Children's Hospital, which was the reason for my stay. They do not have even close to adequate parking. They allow the one and only fire lane to fill up every night because there is nowhere else to park. It is about a car and a half to two cars wide. A vehicle pulled in beside another vehicle to check in, blocking the only way in and out. We were all trapped behind this vehicle and they would not make him move until he was through checking in. Traffic into the hotel was backed into the street. If there is ever a fire here, it will be devastating because there is no way for rescue personnel to get to it. I was willing to deal with the parking inconvenience. I was told not to park in that rot hand lane. I was not happy when someone else parked there and the staff allowed them to remain, blocking everyone else. I will not stay here again.

Pros: Comfortable beds, quiet, and clean. Close to medical facilities. We were going with family to MD Anderson and did not use their shuttle. Cons: Poor breakfast, Only health option some tired looking apples. After the first day we went elsewhere for food. Terrible parking situation. If you have any trouble with your luggage, be careful. Very, very dated. Staff not friendly.

rooms:3/5 location:5/5 bathroom:2/3 lobby:2/3 pool and gym:2/3 service:3/3 exterior design:1/2 extra:1/16 (sport) total:22/40-price:450-600/rooms:258/stars:3 my rating (experience): Average visit (medical trip)

Room was quiet and clean. Breakfast was unremarkable. Elevators were slow. Staff eventually answered questions. Nice that standard check out was at noon and not earlier. Convenient to all the medical centers. Price was reasonable, but I'd try another hotel if I come back to the area.

Best place to stay for the money in hospital district. Good hot breakfast. Beds were comfortable. TV service good with lots of channels. Directly across the street from hospital district. There are some things that kept me from rating this hotel 5 stars. As noted in earlier reviews, the door to the parking lot is still broken forcing everyone to walk around the building to enter. In addition, the shuttle driver will only leave from the property on the hour even if he is standing in the lobby at half past the hour. Although there were two sinks in the room, neither had adequate counter space to hold personal toiletries. There appear to be few sit down restaurants in the area. There are several fast food restaurants in the area including some inside the hospitals.

I stayed here for 2 nights while visiting family in the Medical center. The room was clean, comfortable and I could set the room temperature just like I like it. I got a good night sleep on the bad, the breakfast in the morning was ok and it was walking distance from the hospitals. i would certainly recommend this hotel to anyone that needed to stay close to the hospitals.

We just tried to check into our suite at this hotel after spending 12 hours at M.D. Anderson Cancer Center. My husband had not eaten since 9 o'clock in the morning. They sent us to a room which was very stale smelling and also was not a suite. They tried to find us a different best Western to stay in and found one but it was $30 or $40 more than the price we were paying. We said that they should cover the difference in the rate as they had made the mistake. They refused. When it we asked to speak to the manager we were told that the manager was not there. A moment later a man came out wearing a gun. They said, oh he is the manager. He was the security guard. He said they didn't have to honor the Confirmation because we had book the room through booking.com. However, the confirmation was on their letterhead and it said guarantee. They did find us another hotel 5 miles away from the hospital, and the manager at that hotel very kindly reduced the rate to only $10 higher than we were paying. Sorry this is so long but I am really upset about this!

We arrived early in the morning to get checked in and parked before heading to NRG Stadium for a Texans game. It would have cost us $30 to check in as early as we did, but one of the guys had a loyalty card, so that was free, and a great idea. We were even offered breakfast when we checked in. Friendly staff, good parking. Clean rooms, nice hot showers. They had a pretty good hot meal selection for breakfast, was impressed at that for a free hotel provided meal. Elevators were a little inconvenient. Slow, and while there are 2 of them, the one furthest from the front desk seemed to be place way to far to be of use to anyone. A real bummer was the VERY poor WIFI. Free, or perhaps included with the room price. Once we were in our rooms, it was slow, to the point it was almost useless to use. It did work better down in the lobby, and in the breakfast room. Not sure the area was awesome for tourists, although we found it put us close enough to everything, so that a short UBER ride got us anywhere - Rice Village for a night, over to NRG Stadium... Handy that way. Nice enough place for what we needed.

We stayed here with our two small children. We liked the fact that the bedroom could be closed off from the sitting room, allowing the children a chance to go to sleep. Struggled to find reasonable places for dinner nearby, and were warned not to drive as we didn't want to lose our parking space (suggestion... only hand out as many parking passes as you have spaces, so this isn't an issue). Staff were friendly enough, but lacking a little in local eatery knowledge.

The hotel is not much more than a mile or so from MD Anderson, so very convenient in that aspect. It is relatively clean, but has that cheap motel cleaner smell that always burns my nose. Check-in was easy. The room was hot, but the air cooled it off pretty quickly. The refrigerator was off, but froze my bottles of water overnight. The room was average for this lower-end type of hotel. About what I expected. There was no channel guide, no book telling anything about the property, and the phone had a sticker with another hotel's name on it, so I am guessing Best Western recently acquired the place. It was a little difficult to get into, only a narrow entrance, barely enough room for 2 cars to pass, and it is so close to the road that if anyone stops at the entrance, you have to go past it and around the building to get in. The side doors were broken, so it was necessary to walk all of the way around to get back to the entrance. There was construction in the parking lot and the spots were small, it is a wonder that every car door there did not get banged and scratched up. They gave me a parking pass that I had to go back out and around the building to place on my car, but I was happy to not have to pay for parking. No restaurant. They do serve breakfast, but there was such a large crowd gathered around the 2-3 containers that I could not get near it, so I just did without. Looked like eggs and sausage, and they had a waffle iron. There was milk and juice as well, but. I eat low carb and couldn't have any of that. I'm sure it would have been adequate had I had the extra time to wait before leaving for my appointment. They have a shuttle to the hospitals and I 100% suggest you take it. Even though it was a short distance to the hospital, I spent 45 minutes in traffic in the rain trying to find a place to park to get to my appointment on time. If I stay there again, I will take the shuttle. It runs every hour on the hour. I went down to get info on restaurants, no way I was going to get back out in that traffic to look for a place to eat, and I was starving. They gave me 2 pizza menus and a diner menu. After much debate, I decided on the diner, and called, but Cliff's does not deliver after 2 PM, lol. I finally called and ordered Dominos, I know their wings are safe for my digestive system, and it was delivered shortly.. There is only one elevator, but it was fast enough and I never had to wait. I felt safe, and if in the area, I would stay there again. The price is a tad inflated, but the best in the area, and again, the location is great for medical center visits. The Internet/wifi was useless, and the TV took about 30 minutes to get channels.

Very clean and Affordable motel. We got a patient rate for going to the hospital. There is also a free shuttle to the hospital. Parking is self only but there is not enough spaces. Breakfast was good and has more food options for us. At check-out Pamela was very fast and asked about our stay.

Room was well maintained and comfortable. Excellent breakfast provided each morning by Lilian Wong. Hostess Sarah Martinez maintained contact with each guest to ensure all was well. Highly recommend. will return on each trip to MD Anderson.

Service was horrible, room had bugs so they moved us to another room, then the water was brown all day long! The only good thing was the shuttle that ran us to MD Anderson. Won't stay here again. Guessing that's why they are no longer a best western!

We stayed for about a week , they give a discount if you are a patient of MD Anderson. We enjoyed the free breakfast, parking & computer & printer. The shuttle was nice but they only are available Monday- Friday. Room is cleaned daily. Very nice staff. Would recommend.

An excellent place to stay. The food was fabulous, also the location. The staff was professional in all aspects of this stay. This hotel was very close to Baylor College of Medicine. This place is very close to superb food places.