Welcome to the SureStay Plus? Hotel Houston Medical Center. We are just 1. 0 mile from the Houston Zoo, and we offer a complimentary shuttle to the hospitals located in the Medical Center. The hotel also features an indoor pool and fitness center, this property is located 2 miles from NRG Park. All guest rooms have a microwave and refrigerator, each room comes equipped with a flat-screen cable TV with HBO® for movies. Additional in-room amenities include a coffee maker, work desk and ironing facilities. Enjoy a complimentary full hot deluxe breakfast that is served daily, offering a variety of breads, cereal, fruit, eggs and breakfast meats. A community kitchen is available for guests. The hotel offers on-site business facilities and a gift shop. There is a 24-hour front desk and guest laundry facilities are available. This hotel is conveniently located within a 7-minute walk of the Texas Medical Center Light Rail Station. Rice University is just a 2 minute drive away. Enjoy your stay!
When I made mey reservation I made it with a debit card. When we checked into the hotel they told me that whatever card I give them at check in will be the card that will be charged for the stay. So the next morning I check my accounts and the account that I used to make my reservation was charged for one night and then my other account I gave them at check in was charged as well. So they charged my two nights and I had been there one night. I went to the front desk and asked about it they said they will refund the card that wasn't supposed to have been charged but it will take 3-5 days before it will show back up in my account. I need that money now not 5 days later when Im 9 hours away from home. So the next day I check my accounts and see now there is a charge for two days in my account. I speak to the front desk about it and they inform me that there will not be any other charges due to my room total equaling the two charges that are already on my account. So on the last day the day I check out I go to check out and the one who assist me with my check out is the manager. I tell her about what has been going on in my account and ask her is she is going to charge anything alse to my account and she tells me that no they will not charge anything else the charges have already been charged. Two days after I checked out I check my account today and there is another charge for two days on my account. Now they have charged my account a total of six days and I was there for three days. I call the hotel and they tell me "welll its your bank thats charging that. And well I dont know how that happened I dont know why the system is charging you again, If I was a customer I would be calling my bank to see why its charged" No I'm calling the HOTEL to see why you charged that my bank has nothing to do with. We were here in a rush for my husband medical visit and were on a very tight budget. The hotel is an older hotel, rooms are decent, the bathroom is small and the toilet moves and the tank lid does not stay on the tank. The hotel offers a free shuttle service to take you to any of the hospitals or clinics. We rode it the first day to/from our appointments. The afternoon driver was HORRIBLE. During our ride back to our hotel he almost caused two different wrecks. He pulled right out in front of someone one car missing us by inches and swerving into the other lane. He drove in the middle of two lanes almost the entire time. Two days after we rode the shuttle that same driver was in a wreck and I can see why and will almost guarantee it was his fault. DO NOT USE THE SHUTTLE!!! We did use the underground parking garage which was nice to have.
Not fancy, not slick, but nice people who are used to dealing with the uncertainties associated with having lots of their customers coming there due to proximity to the hospitals. Hospitals are not known for sticking to firm discharge dates! For us, the staff offered a late checkout time of 2pm when we said we weren't sure our family member would actually be released on time. The place was clean and looks as tho it had recently been updated. Really appreciated the free coffee in the lobby at all hours. Breakfast is the usual with waffles taking center stage. I would recommend adding bananas to the bowl of apples and oranges. There's a small indoor pool and hot tub but the hot tub had thick foam going on so I'd avoid that. Really surprised at how quiet the rooms are— couldn't hear anything from neighboring rooms! The only odd thing is the parking. There's a “basement” level underground parking lot which I think could only accommodate maybe 10-12 cars. It's completely open on both ends, with very steep driveways in and out. I can't imagine parking down there if any kind of flooding suddenly happened, and Houston is famous for that. So you're left with the very limited ground level parking on 2 sides of the building— not enough spaces by a long shot if the hotel is ever full. So it's convenient, quiet and clean— not to mention cheaper than other med center hotels. That's a win.
We always try to stay at a Best Western werever we go. They have great, caring staff, fantastic breakfast and clean rooms. Our son had doctor appointments in downtown Houston and this hotel made it easy to get to and from his appointments!
Very good variety of breakfest, shuttle to hospitals, always so helpful, clean, good internet, desk clerk always go way beyond, indoor pool is always clean and have towels out, gym is nice, parking is good highly recommend
The hotel itself was good. The rooms were a little older, but clean and comfortable. The breakfast is pretty good and free parking was very nice. A great place to stay if needing to be close to any of the nearby medical facilities.
We have stayed twice at this hotel for medical reasons. Staff is nice, clean rooms, good showers. It's close to hospitals and easy in and out. They have indoor pool and spa, weight room, laundry. Internet.
great location in museum & medical district-great price-clean room-nice amenities (laundry room, indoor pool, work out room, refrigerator, microwave, wifi, dish tv, complimentary breakfast etc)-available parking in back
We needed somewhere that was close to MD Anderson. SureStay Plus was in a convenient location. The staff were friendly and the rooms were very nice and clean. The beds were so soft! The breakfast was great! I would definitely stay here again!
Customer Service is outstanding. Beds were extremely comfortable. You have access to coffee and lemon water 24 hours per day. Breakfast was pretty much like all Continental breakfast but ok. We will be staying here again. The shuttle was a seller and the driver was outstanding and helpful to my sister who has MS. Just a great place to stay...thank you !!!!!
The hotel room is clean, love the arrangement in the room. I would stay there again. The only thing that I was a bit disappointed with was the breakfast not a lot of choices. There should be oats meal and cereals and fat free and lactose free milk. Otherwise we were happy with our stay
A great stay. The staff was very friendly. And the price was great for the value. The breakfast was very good. And the location was also very good. Close to where we wanted to go.( Museums). Will recommend.
Great hotel, very clean, spaceous, with awesome breakfast menu. We loved the new furniture, and clean swimming pool. Well maintained hotel and the staff was very supportive. Great value for money especially if you are staying with a large family.
This is our second trip to MD Anderson. The first was a holiday inn. We have decided to stay at SureStay from now on. The fixtures seemed dated, but they were all clean. The carpet seemed new. The bed was a little too firm for me, but my husband liked it. Overall, we thought it was a great value for the price. The check out being at noon was awesome! We were able to come back to the hotel between our first and second appointment to lay down. This hotel was literally across the street from the children's hospital. Not in walking distance to MD Anderson, especially for someone who is sick. They do offer a free shuttle, we did not try it, but plan to next time. Free parking. Parking lot was crowded, but we managed to always find at least one spot. Breakfast was good, and free. Definitely staying here again.
Stayed just 1 night before surgery. Woke up in the morning and could barely walk! Very bad mattress. Stayed just one night before surgery. Woke up in the morning and could barely walk! Very bad mattress.
Great hotel for family. Great service, clean bedroom, bathroom and living space. The location is awesome. Me and my husband with 3 kids were given 2 queen beds suites at no extra cost . There was a large sofa couch in which one of my boys was happy to sleep in. We will definitely visit this hotel again.
Dad had a follow up appointment @ MD Anderson Mays Clinic. 10 min walk to appointment with great scenery. Great location, priced well for 2 bed suite, friendly staff at front desk, pool and dining area and large selection for breakfast.
Rooms were comfortable, only thing was night noise by the parking lot and medical centers. Staff were very nice and accommodating. We were visiting Rice University so the location was wonderful. Would stay there again!
Spent 1 nite hear on my way to Galveston, we had 3 rooms all where really simple rooms very clean 25 minutes to cruise terminal. Breakfast was good. I recommend this hotel 60% cheaper than hotel s in Galveston.
Room was very clean the staff was very friendly. My only complaint is that card they give you to get in your room would not work for me but the staff took care of that just as soon as I called the front desk from my cell phone the lady came straight to me with a new one.
We travel to Houston frequently to see doctors at MDAnderson & Sure stay Hotel is very close by, the employees are very nice & sympathetic because they know most of the visitors are patients. The breakfast is good and they have a laundry room also. I recommend this hotel because the price is also reasonable.
Great location down town and close to all medical facilities. Staff were all very nice. everything was very clean and the room was above average size with a table & chairs. The bed was wonderful to this overly tired body and room pleasantly cool & welcoming.
The location to the medical center is the best thing going for this hotel. Check in was messed up and required a forceful request to speak with management. Overall the facility superficially looks clean but the room needed serious cleaning...dirty grout, something gross on the wall. The glazing was also peeling off of the shower floor and walls. Breakfast was the standard for BW (can we please, please stop serving the formed 'fried' eggs?!! ) Parking at this facility is a bit of a challenge as well and if you have mobility issues I think it would be terrible. ie no garage from the elevator, long walks/distance from all the parking spaces. Again, the best thing for them is their location.
BestWesternHotels, Corporate at SureStay Plus By Best Western Hotel Houston Medical Center, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts
Shuttle bus was prompt and helpful with recommending places to eat. Desk employees let us have a late checkout due to my doctor appointments. The only negative comment would be the vending machines failed to work.
The location was the best!!! The hotel was close to everything that we needed and places we wanted to see. The location is surrounded by shopping, restaurants, hospitals pretty much anything you need. The hotel staff was very friendly and the breakfast was great. I only eat Turkey and I was so happy to have it as an option for breakfast. The checkin and checkout process was fast both times. The hotel also offer lots of free parking. The prices
Most convenient to walk to Children's Hospital. We always stay here for clinic visits that sometimes turn into hospital stays. Nice breakfast and friendly staff. Air is nice and cold. Comfy beds. Good wifi. No problems during about a dozen stays. It's not the most luxurious but we bring a toddler. You can get luxury further away. But when you are coming over and over and so tired this is a welcome friend. The location, free parking, breakfast, wifi, fridge and microwave in room and laundry facilities on site are what we need and they have it all. Very close to park, splash pad, zoo and golf course too. Kroger about a mile away and Target a little further. We never have to get off Main St when driving to them, which is great.
Two friends and I were in Houston to see our former classmate JD Hinton perform at the Mucky Duck. Our room 522 was great. Two separate AC/Heating units, doors shut off the bedroom. Microwave, small refrigerator, coffee pot in kitchen area. The bathroom was rather small, but very manageable.There were extra mirrors in the living room and bedroom so the 3 of us were all able to put on our make-up without taking turns in the bathroom.Free parking was a plus. Two cons--it's in the middle of the medical distract so sirens were heard several times. I didn't hear any at night or at least they didn't wake me. Second con--the carpet needed to be cleaned VERY badly. I slept on the pull out sofa which was comfy. A full breakfast was served. I would stay here again.
We like that this hotel is within walking distance of Rice University. It is clean and friendly, the free breakfast is great. We have stayed here multiple times and have never had an issue and always enjoyed our stay. However this weekend there was a problem. There is no in-room safe, so we had to leave everything in a bag in our rental car whenever we left the room. One of the cars in the back parking lot had the passenger window smashed out overnight. Sad that this happened to someone else, but it could have been us :( There is a parking garage underneath the building, that we never used before just because the parking lot is more convenient.
This was a medical stay, as I am dying from cancer. I have never had to pay $201.00 for a hotel room at this hotel. I guess that since it was a last minute reservation, they could up the price. Also, the person that made my reservation said that the Corporate number that I tried to use was not valid. After reviewing the Corporate number, I found that it was valid and called back. It took about 20 minutes to get a reduced rate which was still to high. I just made another reservation for the 12th and it was $140.00, so why is there such a difference other than preying on a person.
Easy to find, near to all the Medical Buildings, great breakfast and nice staff. Would definitely recommend if you have to go to Doctors appointment. Breakfast was awesome, nice variety and even Nutella.
Searched online for a hotel with an indoor pool. Drove 6 hrs for an appointment, we were looking forward to swimming! The pool was very cold so only my kids got in. When we walked to look at hot tub, it was green. We just left and booked a room somewhere else.
Clean and decent place to stay. Enough free parking places. Breakfast a bit repetitive but edible. The washers and dryers are a huge plus, location close to MD Anderson and other health facilities. Shuttle doesn't run on weekends but Elton was A-one. Always courteous and helpful. Room was comfortable and spacious, fridge and microwave was awesome. Desk and lamp convenient as well as a small dining table. Lots of closet space.
We were in Houston to visit a medical specialist for our son. This was a perfect location and the shuttle was a convenient way to get to the appointment. We had a suite which was spacious and perfect for our family.
I Spent 6 nights here. It was quite comfortable and it's location was quite convenient for me. Also the staff is very friendly and always willing to help. The also have a shuttle service which proved to be very helpful for me. It is not five star resort but if you are looking for an affordable and convenient hotel in the Hospital District check them out.
Rooms very nice and updated. Bathroom was small but room was large and included both a desk and chair work area plus a table and chair for having a meal in. The closet is one of the larger I've seen about 5 ½ to 6 feet wide easily fitting two large luggage (two luggage racks included). The TV was also pretty good size. Property chosen for location. It is surround by medical facilities so fairly safe with main road running by it. There are a few eateries nearby. Both Wydham and Hilton hotels nearby have restaurants. There is also a Pizza Hut and Burger King going right, and going left there is a Falafel Guy, Chipotle and a small grill. You can also catch the Metrorail to downtown for more upscale places to eat. The Herman Park, Zoo, Museum District area and downtown are a short ride north. At $1.25 a ride, very reasonable. We saw a whole day pass for about $6 on the internet, but wasn't able to purchase at the Drayden/TMC center. Some of the widest parking spaces underneath the hotel (though limited number)
Always a pleasure to stay at the Sure Stay Plus hotel. I have used this hotel multiple times when I am in Houston and always have a great experience. The staff is friendly and efficient; the rooms are spacious and well maintained; there are plenty of tv channels for watching and a assorted free breakfast is offered each morning.
Nice and comfortable, clean. Front end staff courteous and friendly. Entrance inviting and breakfast is good. Room is spacious and clean. Beds are some of the best mattresses you will find. Haved stayed here for the past 5-6 years due to medical needs.
Okay hotel. Check in and check out is really nice but everything else is less than average. If you're booking it for breakfast, move on. I wouldn't even feed that stale, old, dry food to my dog. And PLEASE make sure you have everything, if you forget anything they will throw it away. I forgot something with a lot of sentimental and monetary value, called very shortly after checkout and it was thrown in the trash with no way of recovering it. If you want an exactly mediocre hotel with average prices that's not close to entertainment or food, this is your place!
BestWesternHotels, Corporate at SureStay Plus By Best Western Hotel Houston Medical Center, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts
Only a few staff members were pleasant and helpful. The shuttle van was in very bad shape and a poor reflection on the hotel. The van driver was very good and helpful; however he worked until only 2:30. .The bathroom was quite 'icky'.
I am a patient at MD Anderson and usually try to stay at the Rotary House hotel, but had to come down to Houston last minute for a few days so couldn't get a room. I was a little apprehensive about booking here, but I was pleasantly surprised. They let me check in early, which was great because I had a long day of procedures ahead and was glad to get off the plane and relax for a bit. The room was very pleasant and I appreciated the table and coffee maker--perfect for working away from home. MD Anderson was about a 10 minute walk and although the hotel doesn't have a restaurant, there are places to eat nearby. The continental breakfast leaves something (well, many things) to be desired, but at least they offer one. And the front desk women were all great. Will definitely stay here in the future!
The hotel was clean, staff was great, room was nice and location was wonderful. The only issue was that the heated indoor pool was not heated due to mechanical issues with heater. Overall, it was a great hotel.
My husband had eye surgery and we needed a hotel near the Medical Center. Our first stay at this hotel and we slept well. The room was clean and the breakfast the next morning was included in the price of the hotel stay, which was a great price. Free parking as well. I will stay at this hotel again.
This hotel doesn't have a restaurant or bar, but it does have a bistro. The entire staff was amazing! The room was very clean but could use an upgraded mattress and shower head. The location is a short free transport to and from the Medical Center and Airport. We were in room 324, the view is of a parking garage and the laundry is next to the room; however, the room was perfectly quiet the entire stay.
We had a very nice stay. My dad was receiving treatment at MD Anderson, very close the hospital and everyone always made sure to ask how he felt each day. EXTREMELY nice staff. Definitely recommend to anyone.
For the price, this hotel is just okay. My room had an odor. The staff was friendly. It is very close and convenient to the hospitals. Parking spots are narrow which I don't care for. This is Texas. We have big trucks.
Hotel is a quick and easy shuttle ride to MD Anderson. Good continental breakfast each morning. Elevators are a tad small for wheelchairs, but a great pool and hot tub make it fun. Parking underground is a little tricky for large SUV's, but overall the easiest place for to stay for your MD Anderson appointments!
A family member was in a Medical Center hospital for a number of days. This hotel is reasonably priced, especially when you add the free parking. The bathroom is a bit small, but when you're in the room for just sleep & shower, it doesn't matter. They offer free breakfast. They give you free soap for the laundry. Machines cost $1 per load. We stayed here again this month, January. Also, it's convenient to the Skybridge, too.
The staff at this hotel is truly amazing. I was touched by the kindness that Stephanie at the front desk showed me. She was super helpful. I had booked the hotel because of its proximity to the medical center as my brother in law was having a bypass surgery. However, there was a mistake that I made while booking. The hospital that my brother in law was staying in was not the one down the road. It was my mistake, not the hotel's but Stephanie helped me sort everything out. It really helped at a very stressful time. The room was clean and very nice. I would like to recommend this hotel to everyone. Thank you Stephanie.
The room was a spacious, quite and comfortable two bed room. This property offered free parking and WiFi. The large breakfast area was clean and offered good variety of breakfast items. The hotel's downtown location is in a clean, well lighted area.
Great location close to Houston downtown. We enjoyed our stay. We had good hot breakfast every morning. It is a great hotel for the value of money you pay. My family liked the location and we will definitely stay there again.
We were very much looking forward to a soak in the Hot Tub, but it was broken with no notice to customers. The clerk had a very "non-caring" attitude about everything. Don't know if we will go back, although he location is nice and close to the MD Anderson Complex.
Room was so clean, the food was good and the pool being indoors was the best along with the hot tub. Will stay there again if ever the need arises. It is located in the best area so that getting to the doctors appointments was very easy to get to
Hall carpet very worn, elevator out, stairs had food spilled that had not been cleaned up. They are within walking distance to Houston Methodist, but may not be worth the bargain price. Staff was helpful, but for a hotel in the heart of the medical center you would think it would be kept cleaner.
Parking is limited, to say the least, parked in the basement and there is no elevator to the first floor, you also need key card access for the steps so, heft my bags, laptop up and around the building in the rain...one of two elevators was down as well. Rooms were clean, WiFi was great, beds a little soft, bathrooms were clean...some water damage in halls. As this is a refurbished building, ac for hallways were in wall units so hallways were hot. Breakfast was fresh, hot and great. two kinds of patty sausage, pork, and turkey, healthy alternatives...I will stay here again.
I stayed in thie hotel in January of 2017, for a medical procedure. At the time there was a lot of construction which resulted in crowed parking conditions, crowded hallways, work materials in hallways, construction smells and in general an unpleasant stay. I needed to return for a medical visit and was a bit apprehensive to book a room after my previous experience. The website was showing pictures of the new renovations and since it is by far the most conveniently located booked another stay for this past week. Things had really changed and the hotel presented itself as a first class hotel with newly decorated rooms, furnishings, and a renovated pool and spa area. The rooms are spacious and have two queen beds, a microwave, small refrigerator, new bedding, and a work desk area. The bathrooms were very nice, new fixtures, flooring, and spotlessly clean. Even small things like electrical outlets were available in the bases of the table lamps. This made it very convenient for plugging any equipment that needed recharging. The new drapes were attractive and the sound proofing in the windows was very good. Even though my room was not far from the main traffic area you couldn't hear any noise. Very peaceful and enjoyable. There are also new flat screen TVs with Direct TV service that has a large variety of programming. I mentioned the pool/spa area. I made a trip to the area and thoroughly enjoyed the hot tub and the pool. There were clean towels available in the area and the general area was very clean. The pools was crystal clear and the hot tub was a very comfortable temperature. The only thing that I missed out on was the free hot breakfast as I had to be fasting for my visit. The young lady who checked me in and the young lady who did the check out did so very efficiently and were very pleasant. I will be visiting the Medical Center frequently and for future visits won't hesitate to book my stay at Sure Stay Best Western. For value, location, and a first class hotel it is my best choice.
This hotel is located in a quiet neighborhood within the Texas Medical Center district and the Metro-Rail “Dryden-TMC” station is just a 2-3 minute walk away. The hotel is also very close to Rice University, where I participated in an event. The check-in and check-out process is fast and the staffs are efficient. Even though the reception is unmanned sometimes, the staffs will come quickly as the reception is monitored by security camera. There are vending machines beside the reception offering drinks, snacks and simple food (e.g. burrito) which you can reheat with the in-room microwave. The free breakfast has a variety of items, including hot food (such as egg, sausage, and DIY waffles), bread, cornflakes, yogurt and fruits. I like the spacious breakfast room with ample tables. There is free wifi covering all floors of the hotel and the wifi is fast most of the time. There is a small swimming pool and a small gym on the first floor, but there is no changing room nearby (the nearest toilet requires a walk past the main entrance and reception). As a result, I often saw wet footprints in the back elevator (the elevator closest to the pool). The hotel looks a little dated compared to other hotels in the same neighborhood and the price is not cheap, but in general I have a pleasant stay.
Lots of words that one could use here to describe this hotel. Small. Squeezed. Stuffy. Clean. Limited parking (free). Decent breakfast. It has Small hallways and the rear elevator only holds 4 people and it all had that stuffy smell from being damp and not enough circulation. Great location for both the hospital district and Rice University. Decent value for the price paid. The breakfast was good and the staff helpful. It had the things I absolutely demand - clean sheets - hot water - pretty simple list of demands. The rooms are big enough, barely. Overall I gave it 4 Stars. Some good some bad but overall a good value
Property is a little older but location is great for Rice University and hospital district. Surprised by a pretty good breakfast. Pool was chilly and exercise room pretty sparse. Hallways were super narrow and low-ceilinged. Room was small but clean. We paid $99 through hotels.com and total price came to $115 with taxes. Well worth the price.
Arriving at the hotel by car on Main St it's easy to miss. Turn right from Main before you hit the Holcombe exit, and slow down because it's a steep drive up the narrow driveway. (There's a center median so you must enter from southbound Main st) Free parking is either on the south side of the building, or underneath. We always parked underneath. The ramp down to the underground parking lot on the Main St side is incredibly steep, I'm sure many cars would bottom out. So we entered the parking lot on the back side. The underground lot began to flood after a morning of heavy rain, curious what it would look like after an all-day downpour. Entry from the underground garage is through a key access door. The room was clean, looked remodeled in the last few years. Bathtub and sink had no mildew, but amazingly no ceiling fan - maybe because its an older property? Refrigerator was fine, but had no freezer. Bed seemed a little soft. Our room on the north side had a nice view of the medical center towers and was relatively quiet - no noise from rooms next to or above us. The large breakfast room was roomier than average which was nice - at other hotels it seems like you are always avoiding people when getting your food or walking back to your table. Also seemed like there were plenty of tables and chairs. Breakfast food was typical - waffles, eggs, sausage, muffins, juice. Plus biscuits and gravy. Reception and maintenance staff were friendly and gave us an extra 90 mins to checkout which was nice. I didn't use the pool or exercise room so can't comment on that. Location and surrounding retail (restaurants/grocery) were very convenient for us. Interesting note about the rate - we stayed Friday and Saturday. On Saturday the posted rate (for that night) went down by nearly half. So maybe it's possible to find cheaper last-minute reservations here.
Great resource if your loved one needs attention at a hospital. The Houston Medical Center is world famous for excellent health care. Hotel was 10 minute walk; great when the appt was 5am. Room was comfortable & larger than expected. Cost was reasonable, plus indoor pool, fitness center & breakfast. Staff was friendly & service was good.
Average to plain but great location to MD Anderson and you get a hot (if preferred) breakfast in the morning. But after staying for almost a month, ready for different food. The suite is better if staying a long time, with the regular king room had a couch to sit on besides the bed or little chair. Only get a microwave and small refrigerator, oh iron and board too. Website said community kitchen but couldn't find. The bottom floor smells like chlorine since its an indoor pool. Parking is scarce at night so get there early. Shuttle to MD ok but only runs on the hour if you call (sometimes twice to remind them) Walk to pizza or Burker King. Hard to get to hotel, have to do a turn-around and if busy traffic you have to go down a piece to get over to turn. Good price for location though. Management slow to fix elevator and backdoor.
I stayed there the past two nights (April 2 & 3). I was laying in bed and got bit on my back; pulled the covers back and there were bed bugs. I immediately went to the front desk and showed them a picture. They apologized, changed my room immediately, and told me I would get a discount. The next night, the front desk staff told me that they maintenance and housekeepers checked it out and said there were no bugs in the room. I told them this was not true and re-showed them the picture. The rest of the stay was fine, breakfast was good, parking was sufficient and location was great. There was no discount offered to me at check out this morning and I was told again that there was no problem with the original room. My background is in college student housing; so I know exactly what bed bugs look like. My mistake was not requiring someone to come to the room immediately and them inspect what I was saw.
Dropped into this place for a few nights. make sure you tell them the visit is for medical purposes and you should get a much lower rate. I showed up during the rodeo so the prices seemed much higher than they should have been for this quality level of hotel. Parking is difficult. The underground garage is accessible from from and back. It was full. They have parking on the sides and back. I was lucky to get an open slot in the very back. I left my car there and walked to my appointments so i did not have to fight for a parking slot. It was so bad people were parking in the "do not park" fire lane area. All in all it is fairly spartan. Nothing luxurious or fancy. It does have a small indoor pool and hot tub. They also have a free breakfast that is fairly simple but effective. If you are a vegetarian type it could be difficult. The hallways remind me of a old simple dorm. The rooms are simple as well. They do have bathtubs. It also had a small ref, microwave, ironing board, Cable TV and a coffee maker. There is construction taking place on the west side of the building. The south side of the building is facing main street. There is plenty of noise from inside and outside. It is not quiet at all. There is one elevator on each end. The staff is friendly. The location is pretty good. That is about it.
Room is okay. Breakfast is not good. Close to Texas Children's Hospital, which was the reason for my stay. They do not have even close to adequate parking. They allow the one and only fire lane to fill up every night because there is nowhere else to park. It is about a car and a half to two cars wide. A vehicle pulled in beside another vehicle to check in, blocking the only way in and out. We were all trapped behind this vehicle and they would not make him move until he was through checking in. Traffic into the hotel was backed into the street. If there is ever a fire here, it will be devastating because there is no way for rescue personnel to get to it. I was willing to deal with the parking inconvenience. I was told not to park in that rot hand lane. I was not happy when someone else parked there and the staff allowed them to remain, blocking everyone else. I will not stay here again.
Pros: Comfortable beds, quiet, and clean. Close to medical facilities. We were going with family to MD Anderson and did not use their shuttle. Cons: Poor breakfast, Only health option some tired looking apples. After the first day we went elsewhere for food. Terrible parking situation. If you have any trouble with your luggage, be careful. Very, very dated. Staff not friendly.
rooms:3/5 location:5/5 bathroom:2/3 lobby:2/3 pool and gym:2/3 service:3/3 exterior design:1/2 extra:1/16 (sport) total:22/40-price:450-600/rooms:258/stars:3 my rating (experience): Average visit (medical trip)
Room was quiet and clean. Breakfast was unremarkable. Elevators were slow. Staff eventually answered questions. Nice that standard check out was at noon and not earlier. Convenient to all the medical centers. Price was reasonable, but I'd try another hotel if I come back to the area.
Best place to stay for the money in hospital district. Good hot breakfast. Beds were comfortable. TV service good with lots of channels. Directly across the street from hospital district. There are some things that kept me from rating this hotel 5 stars. As noted in earlier reviews, the door to the parking lot is still broken forcing everyone to walk around the building to enter. In addition, the shuttle driver will only leave from the property on the hour even if he is standing in the lobby at half past the hour. Although there were two sinks in the room, neither had adequate counter space to hold personal toiletries. There appear to be few sit down restaurants in the area. There are several fast food restaurants in the area including some inside the hospitals.
I stayed here for 2 nights while visiting family in the Medical center. The room was clean, comfortable and I could set the room temperature just like I like it. I got a good night sleep on the bad, the breakfast in the morning was ok and it was walking distance from the hospitals. i would certainly recommend this hotel to anyone that needed to stay close to the hospitals.
We just tried to check into our suite at this hotel after spending 12 hours at M.D. Anderson Cancer Center. My husband had not eaten since 9 o'clock in the morning. They sent us to a room which was very stale smelling and also was not a suite. They tried to find us a different best Western to stay in and found one but it was $30 or $40 more than the price we were paying. We said that they should cover the difference in the rate as they had made the mistake. They refused. When it we asked to speak to the manager we were told that the manager was not there. A moment later a man came out wearing a gun. They said, oh he is the manager. He was the security guard. He said they didn't have to honor the Confirmation because we had book the room through booking.com. However, the confirmation was on their letterhead and it said guarantee. They did find us another hotel 5 miles away from the hospital, and the manager at that hotel very kindly reduced the rate to only $10 higher than we were paying. Sorry this is so long but I am really upset about this!
We arrived early in the morning to get checked in and parked before heading to NRG Stadium for a Texans game. It would have cost us $30 to check in as early as we did, but one of the guys had a loyalty card, so that was free, and a great idea. We were even offered breakfast when we checked in. Friendly staff, good parking. Clean rooms, nice hot showers. They had a pretty good hot meal selection for breakfast, was impressed at that for a free hotel provided meal. Elevators were a little inconvenient. Slow, and while there are 2 of them, the one furthest from the front desk seemed to be place way to far to be of use to anyone. A real bummer was the VERY poor WIFI. Free, or perhaps included with the room price. Once we were in our rooms, it was slow, to the point it was almost useless to use. It did work better down in the lobby, and in the breakfast room. Not sure the area was awesome for tourists, although we found it put us close enough to everything, so that a short UBER ride got us anywhere - Rice Village for a night, over to NRG Stadium... Handy that way. Nice enough place for what we needed.
We stayed here with our two small children. We liked the fact that the bedroom could be closed off from the sitting room, allowing the children a chance to go to sleep. Struggled to find reasonable places for dinner nearby, and were warned not to drive as we didn't want to lose our parking space (suggestion... only hand out as many parking passes as you have spaces, so this isn't an issue). Staff were friendly enough, but lacking a little in local eatery knowledge.
The hotel is not much more than a mile or so from MD Anderson, so very convenient in that aspect. It is relatively clean, but has that cheap motel cleaner smell that always burns my nose. Check-in was easy. The room was hot, but the air cooled it off pretty quickly. The refrigerator was off, but froze my bottles of water overnight. The room was average for this lower-end type of hotel. About what I expected. There was no channel guide, no book telling anything about the property, and the phone had a sticker with another hotel's name on it, so I am guessing Best Western recently acquired the place. It was a little difficult to get into, only a narrow entrance, barely enough room for 2 cars to pass, and it is so close to the road that if anyone stops at the entrance, you have to go past it and around the building to get in. The side doors were broken, so it was necessary to walk all of the way around to get back to the entrance. There was construction in the parking lot and the spots were small, it is a wonder that every car door there did not get banged and scratched up. They gave me a parking pass that I had to go back out and around the building to place on my car, but I was happy to not have to pay for parking. No restaurant. They do serve breakfast, but there was such a large crowd gathered around the 2-3 containers that I could not get near it, so I just did without. Looked like eggs and sausage, and they had a waffle iron. There was milk and juice as well, but. I eat low carb and couldn't have any of that. I'm sure it would have been adequate had I had the extra time to wait before leaving for my appointment. They have a shuttle to the hospitals and I 100% suggest you take it. Even though it was a short distance to the hospital, I spent 45 minutes in traffic in the rain trying to find a place to park to get to my appointment on time. If I stay there again, I will take the shuttle. It runs every hour on the hour. I went down to get info on restaurants, no way I was going to get back out in that traffic to look for a place to eat, and I was starving. They gave me 2 pizza menus and a diner menu. After much debate, I decided on the diner, and called, but Cliff's does not deliver after 2 PM, lol. I finally called and ordered Dominos, I know their wings are safe for my digestive system, and it was delivered shortly.. There is only one elevator, but it was fast enough and I never had to wait. I felt safe, and if in the area, I would stay there again. The price is a tad inflated, but the best in the area, and again, the location is great for medical center visits. The Internet/wifi was useless, and the TV took about 30 minutes to get channels.
Very clean and Affordable motel. We got a patient rate for going to the hospital. There is also a free shuttle to the hospital. Parking is self only but there is not enough spaces. Breakfast was good and has more food options for us. At check-out Pamela was very fast and asked about our stay.
Room was well maintained and comfortable. Excellent breakfast provided each morning by Lilian Wong. Hostess Sarah Martinez maintained contact with each guest to ensure all was well. Highly recommend. will return on each trip to MD Anderson.
Service was horrible, room had bugs so they moved us to another room, then the water was brown all day long! The only good thing was the shuttle that ran us to MD Anderson. Won't stay here again. Guessing that's why they are no longer a best western!
We stayed for about a week , they give a discount if you are a patient of MD Anderson. We enjoyed the free breakfast, parking & computer & printer. The shuttle was nice but they only are available Monday- Friday. Room is cleaned daily. Very nice staff. Would recommend.
An excellent place to stay. The food was fabulous, also the location. The staff was professional in all aspects of this stay. This hotel was very close to Baylor College of Medicine. This place is very close to superb food places.
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