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Best Western Hotel Westchase Mini-Suites, Houston

4.5/5  - basé sur 517 notations.
2950 W Sam Houston Pkwy S, 77042-3604, Houston, United States - See map

Welcome to Best Western Plus Westchase Mini-Suites! Our Houston hotel is only minutes away from City CENTRE, and the convenient location of our property is a big reason guests choose to stay with us. Enjoy incredible shopping at the nearby Houston Galleria Mall, or catch a special event at Reliant Stadium. At Best Western Plus Westchase Mini-Suites, the best of the city is at your doorstep. The Westchase District is full of incredible shopping, dining and sightseeing options, and it's a must-see for anyone visiting the region. From the Downtown Theater to the Toyota Center, the possibilities are endless. At Best Western Houston, you'll be treated to genuine southern hospitality from the moment you arrive. Houston hotels are known for their friendliness, but we set the bar high. Visit Sam Houston Race Park for a once in a lifetime afternoon or Minute Maid Park to enjoy the great outdoors and Texas sunshine. Our friendly staff members are happy to give you recommendations and tips to ensure your stay is the best it can be. The Best Western Plus Westchase Mini-Suites is your home away from home. Spacious, cool rooms and quiet corridors make for a relaxing stay no matter what brings you to the city. Business travelers with Halliburton, National Oilwell Varco, Veritas DGS and Honeywell are just a few of our regular guests. A central location means a short commute for business travelers and more time for leisure activities and sightseeing. Of course the Rodeo Houston is also a popular event that brings guests to our Houston hotel from around the country. Whether you're here for business or pleasure, or a little of both, getting a great value on a comfortable room starts off the trip on the right note. Our Houston hotel has everything you need and more for a stress-free trip. Reserve your next room at Best Western Plus Westchase Mini-Suites today! Enjoy your stay.

Best Western

Hotel Westchase Mini-Suites

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Hotel advantages

  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 516 guest reviews
NOTE ISSUED
Excellent
330
Very Good
116
Average
39
Poor
18
Terrible
13
REFER TO NOTICE
Business Business
149
Couples Couples
75
Family Family
208
Friends getaway Friends getaway
22
Solo travel Solo travel
35
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Medical Care"

3
13/09/2018

The positive the room was a little bigger than average and it was quiet! Easy off and onto the highway! The negative all the outlets except one were useless, very loose anything plugged in fell out! Not good when you have 3 phones to charge .The breakfast was limited, super strong coffee!

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
We are so appreciative that you took the time to complete an online review of your recent stay with us at the Best Western Plus Westchase Mini-Suites! We are elated that you enjoyed your stay with us as much as we enjoyed having you here. We look forward to your return!

"One of the best family places"

4
07/09/2018

Considering that booking was easy and cheap via online. Stay in the place was well worth it. Front desk who catered both families during check in was very courteous and helpful. Room is well cleaned and hotel is noticeably having a good quality of air freshener.

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you so much for your feedback and recommendation. We appreciate you staying with us at the Best Western Plus Westchase Mini-Suites and we look forward to your return.

"Far Far Below Expectations"

1
29/07/2018

On the surface, this property appears to be a pretty good place to stay. But when you dig a little deeper some of the luster is lost. First, the property is located in a so-so area, neither great nor terrible. It's located just fare enough from the highway to be immune to most of the noise you'd expect, so it has this going for it. My experience starts with check-in. I was helped by a very nice young lady who said she had the room I needed for the night, and I paid for it. I was quite disappointed when she explained that my room was on the second floor (property has 2) and there was no elevator. I told her that was a deal breaker for me as I am traveling with 2 heavily packed women and was not interested in lugging bags up stairs. I also said "you should have tole me that before you took my money". She was finally able to give me a first floor room after making sure it was clean. When my family and I got to the room I noticed right away that is of a good size. The bathroom is on the left when you enter and a closet is on the right. Two steps inside and a small counter over a fridge is on the right. My room was a 2 Queen room and the beds were on my left. Past the beds is a couch, a chair, and a desk with an office chair.s At first glance the room looks and smells clean. But on close inspection, the sofa and chair are quite stained on the arms and have a bit of a smell. There is dust and chipped paint in numerous places as well as signs of worn paint in heavy traffic areas (such as light switches and door knobs). The inside of the front door is smudged and show a lack of simple cleaning. The refrigerator was full of old food that had to be removed, and left an odor that prevented me from placing my own food inside it (which I had to throw away). Also, next to the refrigerator (in it's housing) was a single blue M&M...I have no explanation for this. The beds are quite uncomfortable. Quite hard and you can hear the springs inside when you move around on them. Frankly I expect more for $100. At check-in I specifically asked if the property had a security guard. I was told that indeed their was and he showed up at 9pm. I went outside at 9pm and no guard was present. When I asked the front desk lady she said he comes in at 10pm. That is an inconsistency in her story. Our shower was broken (it shot very hot water out at your feet the whole time it was running). Dust and grime everywhere. I spoke with the manager and she said she'd refund my room. Upon checking, she refunded half...so I guess I'll be happy that I got something back. Avoid this property.

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for taking the time to complete this review and tell us about your stay. It is always our mission to ensure every guest has a positive, memorable experience and I am sorry to hear we fell short in this instance. Please accept our sincere apologies for not meeting your expectations. We hope to have an opportunity to better serve you when your travels bring you back.

"Fantastic experience. Awesome memories."

5
25/07/2018

Hubby and I travelled to Houston to meet up with friends in town from out of state. Our BW Plus suite's living room was the perfect setting for casual late night conversations with our treasured friends.

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
We are so appreciative that you took the time to complete an online review of your recent stay with us! We are elated that you enjoyed your stay with us as much as we enjoyed having you here. We look forward to your return!

"Cozy, comfortable stay in the Westchase district of Houston"

4
20/07/2018

We stayed at the Best Western Plus in Westchase while we were in Houston visiting family and friends, and had a very nice time. All of the hotel staff is exceptional, from the maids to the security personnel to the front desk clerks. Special thanks to Denise, who so warmly welcomed us on check-in as well as every time she saw us. She gave us great recommendations for alternate driving routes to avoid the frontage road and tollway, as well as excellent dinner recommendations. Also thank you to Felicia at the front desk (especially for all the quarters for the tollway!) and Ashley in the breakfast area. Our room was very spacious (king bed junior suite); it had a simple but comfortable layout to allow room for unpacking and relaxing, with a separate sitting area, microwave and fridge. The furnishings were fresh and clean--very functional with minimal signs of use. We noticed low shower pressure but otherwise excellent plumbing facilities throughout the property. It has a very nice breakfast area with good hot and cold breakfast options, and plenty of room for all the guests to sit and eat. There is a large pool with a lovely patio area surrounding it and the water is at a good temperature. It was a little murky the day I swam, but I noticed they were treating it on our departure. There's also a nice fitness room with both aerobic equipment and a weight machine available. Special note: if you have mobility issues or a great deal of luggage, be sure and ask for a first-floor room, as there is no elevator to the second floor. The difficulty with a first-floor room, however, is the noise from the room above; every night, we could hear footsteps from guests on the second floor. The hotel is in a great location just off Westheimer Road, which is a major business street with lots of shops, restaurants, and other services. The road behind the property is a two-way surface street with access to Westheimer at a stoplight (although turning left onto Westheimer during rush hour is a challenge). Finding the hotel the first time on the frontage road was also a challenge as the hotel shares a driveway with IHOP; the restaurant is on the frontage road but the hotel is set back from the street and not as easily visible. First-time guests should look for the IHOP sign to turn in off the frontage road. Overall, we found this hotel to be an excellent value, especially given Houston rates and our particular needs. We had a very pleasant stay and would definitely stay here again should we return to the Houston area.

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you so much for your review! We appreciate your valuable feedback as it helps us improve our guests experience. We continually strive to provide the best accommodations in order to ensure our guests leave happy with their hotel experience. I will certainly pass on your feedback to our staff and I know I speak for our entire team when I say thank you and we look forward to hosting you again soon.

"Awesome!"

5
13/07/2018

Had a great time here. Friendly staff and very clean. Definitely will return! Location is very close to restaurants, highways for easy travel and close to several shopping centers as well. Worth every penny!

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
It was our pleasure to have you experience our Best Western Plus Westchase Mini-Suites superior service. We are so happy you afforded us this opportunity to show our hospitality. You are a valued guest and we hope you will continue to make this your home away from home.

"Best Value and very clean"

5
04/07/2018

The hotel staff is very nice and helpful. Kudos to Charles and Denise who helped us find certain places close by and solve some of our minor issues. The beds were very comfortable and breakfast was very good. There is an IHOP next door if one wishes a big breakfast or lunch.

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
We are delighted to see you had a pleasant visit to the Best Western Plus Westchase Mini Suites. Thank you for your mention of our good service and friendly staff. Come back and see us again soon.

"About as expected"

3
16/06/2018

First the Pros: The staff was very nice and helpful; loved the buffet breakfast. The pool was clean and quiet. Used the fitness room and all equipment was working and set up with towels and water. 24/hour coffee. Cons: Outlets in the room were overused and loose and we could not get devices to charge. We told the desk on our way out and they came into check but when we came home late that night, our door was left ajar-- not even closed. I am sure this was an oversight, but we were lucky that nothing was taken so it says a lot about the clientele in this area. There is no elevator! They offered to carry up our bag though. Lastly it is a very noisy about 150' from the Sam Houston Tollway. Ask for a room as close to the back street as possible.

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you so much for choosing our hotel, please keep us in mind for your next visit!

"The best hotel in the Houston area "

5
30/05/2018

My wife and I decided to stay here on our trip to Houston and this was the best hotel we looked at. The rate was reasonable. All of the staff members were friendly and helpful. Our room was big and spacious and clean. Our bed was comfortable and relaxing. And the hotel is close to I-10 and the Sam Houston Tollway. We will definitely stay here again when we return to Houston

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
We are delighted to see you had a pleasant visit to the Best Western Plus Westchase Mini-Suites. Thank you for your mention of our good service and friendly staff. Come back and see us again soon.

"great value"

4
29/05/2018

Nice hotel and staff. Good bedding. Having a sofa and desk in the room made this great for a business stay. Loved having breakfast onsite/included. IHOP is next door if you're hungry and not wanting to drive.

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thanks for taking the time to send us the great review. We hope to see you again soon at the Best Western Plus Westchase Mini-Suites.

"Excellent!"

5
07/05/2018

The stay was better than some of the 5 star hotels we've visited. Excellent location centered around shopping and restaurants. The staff provided great service and attention to details. Also, enjoyed the fact that it was nice and quiet during our stay

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for your positive comments about your recent stay at the Best Western Plus Westchase Mini Suites. We hope to see you again soon. Safe travels.

"This is My Go-To Hotel in Houston!"

5
27/04/2018

You can't beat the price for the amenities and a great night's sleep! It's right off the beltway, which makes it a snap to get to, and close to the areas where I want to go while I'm in town. Best of all, there's always a security guard at the front door after dark. I've never seen any other hotel do that.

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for taking the time to send such a considerate review of your recent stay at the Best Western Plus Westchase Mini-Suites. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We look forward to your return visit!

"Great for Passing Through"

4
23/04/2018

A great, clean and happy place to stay. Not in the town centre and a fairly long uber drive in with the grid-locked traffic at times was a little painful. But I was mid-journey on an American road trip- so the safe and free parking here was a bonus. Continental breakfast was a bonus but nothing super crazy. The rooms were HUGE- if you are a cartwheeler, you could get away with a somersault at the end! Perfect place for us- would stay here if you weren't bothered by the trek into the main Houston Hub!

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Just a few words of appreciation for your kind remarks on your review of your hotel stay at the Best Western Plus Westchase Mini-Suites. We are grateful you enjoyed the visit and assure you of our commitment to making your return visit equally enjoyable. 

"Very good value for the rate"

4
09/04/2018

This is the second time we stayed in this hotel in the last 5 years. We liked it the first time so we chose to return. The hotel lobby seemed to be remodeled recently so it looked very nice; the bedroom was clean and the bed was comfortable, however the bathroom is a little outdated and in need of repair and maintenance and it should be updated as with the lobby. The breakfast was OK with a very few items available. The staff was very polite and helpful. We'd definitely recommend this hotel as it provides good value for rate charged.

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
We are delighted to see you had a pleasant visit to the Best Western Plus Westchase Mini-Suites. Thank you for your mention of our good service and friendly staff. Come back and see us again soon.

"A good place to stay"

5
04/04/2018

Good value and helpful staff. The breakfast was very good and the room was nice. We would stay there again if in the Houston area. The location is good and the pool area and hot tub are a nice size and will laid out.

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for sharing your experience at the Best Western Plus Westchase Mini Suites. I'm happy to hear that our service and our great amenities made your stay more comfortable. Hope to see you again soon.

"Great stay!"

5
03/04/2018

This hotel was clean, comfortable, relaxing, and full of unexpected quirks. Overall very satisfied. Only things I would change is bathroom size and dirty stained shower curtain. Overall great hotel!!!

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thanks for taking the time to send us the great review. We hope to see you again soon at the Best Western Plus Westchase Mini Suites.

"a little business"

1
25/03/2018

Have to mix a little pleasure with business, so I went with hubby on business trip. Hotel staff was very friendly and helpful and facilities were easy to access, clean and comfortable. Will definitely stay at this facility again for future trips in this area.

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for taking the time to provide feedback regarding your recent stay with us. As service is our top priority, I am pleased to hear that we met your expectations. We look forward to welcoming you back on your next visit to Houston.

"Unhappy guest"

2
24/03/2018

I had to complain 3 days out of 4 days that I stayed there. Not sure if I'll be coming back to that location. Water leak in the bathroom, lights were not working. Cleaning lady did not clean the room.

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for taking the time to complete this review and tell us about your stay. It is always our mission to ensure every guest has a positive, memorable experience and I am sorry to hear we fell short in this instance. Please accept our sincere apologies for not meeting your expectations.

"Large rooms small hotel"

4
12/03/2018

No elevator, rest was good. The ihop is next door which we used. The hotel breakfast was sufficient. This is a small hotel but has ample parking and is convenient to highways. Felt safe in this neighborhood.

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you so much for sharing your excellent experience at the Best Western Plus Westchase Mini-Suites with the rest of the world! We are grateful to have had you as our guest and we hope we have the opportunity to welcome you back again soon.

"Great hotel! Awesome location!"

5
08/03/2018

The Best Western Plus mini-suites Hotel was a great location not so far from the medical district and MD Anderson. Great accommodations and food choices around the hotel! Parking was great with IHOP next door!

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you so much for such a detailed review and we are so pleased on how much you enjoyed your stay. We appreciate you choosing us on your trip to Houston and we look forward to serving you again.

"Great staff"

4
07/03/2018

Located near other hotel options and ihop but the parking is easy to navigate. There is a parking attendant to ensure safety of the vehicles which was a big bonus. Staff was nice and accommodating to our children. Checkin was easy and was up to our room. Very clean and super spacious suite. The decor is not the most current but that's not a deal breaker for me. They do have a small workout room which ok. Breakfast was above average in taste and selection. Something to note I didn't see a elevator on property as we were on the 2nd floor and used the stairs the entire stay. I thought it was a good value we will revisit

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for your feedback and for recognizing our team for the friendly and helpful service they provided you during your stay with us. We appreciate your business and we look forward to the opportunity to serve you again.

"Good Service Starts with Good Management"

5
02/03/2018

I try to stay at Best Western Plus West Chase Mini Suitesl when business or pleasure takes me to Houston. In February, 2018 I took two business associates with me to the this hotel. All three rooms were top notch, and all members of the staff were courteous and attentive. As I am acustomed to at this hotel, I started each day with a very good breakfast. As I am not accustomed to at this hotel, one of my business associates had a problem with the job housekeeping had done in his room the previous day. I was standing tbeside him when he reported this matter to the front desk. What happened next helped me better understand why the staff of this hotel is so committed to customer serrvice. They learned to be that way by watching the boss in action. The hotel manager immediately came to the front desk and took charge. She dealt with the issue in a highly respectful and efficient manner and did so without throwing any of her employees under the bus. In fact she used the situation as a teaching opportunity to her housekeeping staff while modeling customer care and hospitality to everyome else

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for taking the time to tell us about your most recent stay we want all of our guest to feel not only welcome but like this is there home, it was a pleasure to have you as our guest and we are delighted to hear we have met your expectations. We look forward to welcoming you again when your travel plans include Houston.

"It was a Good stay.Quiet and friendly staff"

5
05/02/2018

Quiet and also has friendly staff clean rooms soft beds. Nice lobby lounge. Definitely good for the price. Not ro far away from stores and ihop is a hop and a skip away not near any bars or clubs but not extremely far away from any

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for your kind comments regarding your stay and our staff. It was a pleasure to have you as our guest and we look forward to welcoming you again soon!

"GREAT STAY"

5
04/02/2018

I had driven 15 hours to this hotel on my way to my next work assignment in Texas. Everything here was amazing. Breakfast was on point. Service was fresh and clean, clean. It was delightful to have a warm room after a cold drive fueled by caffeine. Bless this hotel and their staff.

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for taking the time to provide feedback regarding your recent stay with us. As service is our top priority, I am pleased to hear that we met your expectations. We look forward to welcoming you back on your next visit to Houston.

"Great stay"

5
13/12/2017

Friendly staff from front to back. Good service. Closed to houston china town. Small hotel but very cozy. Good bed, good sleep even closed to highway. Breakfast has good, fresh hot and cold selection. Very clean and well served.

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for taking the time to send such a considerate review of your recent stay at the Best Western Plus Westchase Mini-Suites. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We are grateful to have had you as our guest and we hope we have the opportunity to welcome you back again soon.

"Billing process"

4
29/11/2017

Even though I only stayed two nights, and paid my bill of$211 when I checked out, my credit card was billed for $375. the day I checked in. My bank notified me immediately, and it was placed in dispute, I was given a song and dance by phone that this is the way it is done in the industry.I have seen nothing that shows any amelioration of the $375, despite the song and dance I got by phone from the hotel. Goodbye!

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for taking the time to tell us about your most recent stay with us. I was disappointed to hear your experience with us was less than satisfactory. Please accept our sincere apologies for the experience you had regarding your billing issue. Rest assured your comments will be shared with the team in an effort to prevent any further occurrences of this nature.

"Weekend getaway"

4
19/11/2017

very nice hotel. nice employees and if I have to be in the area again I will surely stay there. I like to travel alone just to get away and this was a nice place to relax. not too far from downtown. I appreciate the smiling employees.

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for taking the time to share your awesome experience at the Best Western Westchase Mini-Suites with others on TripAdvisor. We greatly appreciate your business and your recommendation. We look forward to serving you again.

"Good location"

3
13/11/2017

Good location, close to the highway and plenty of restaurants within walking distance. The bathroom and the shower were dirty. The sofa in the room was stained and smelly. Overall, good value for the price.

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you so much for your feedback and recommendation. We appreciate you staying with us and we look forward to your return.

"Great hotel & staff"

5
09/11/2017

Great location for business and shopping! The staff were very friendly and the rooms very clean and nice! The breakfast was delicious and a nice variety of items to choose from. Good amenities with a pool / hot tub and gym facilities.

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for letting us know that we exceeded your expectations! We appreciate you staying with us and we look forward to serving you again.

"four nights on the west side of Houston"

4
07/11/2017

Not fancy (who needs fancy, really?), but clean and quiet (in spite of being next to the beltway--amazing!). If there was any damage from the hurricane, it was already taken care of. Very pleasant and helpful staff. (Hospitality is a tough job. Be nice to the staff and they will be nice to you.) Everything worked satisfactorily. It felt safe as well. We used to live in Houston and safety is something we think about. We would stay again. Reasonable price through a third-party. Hotel prices everywhere are going up but there must be a reason some places are unusually cheap. We drove past some we would not stay in. I check out the reviews. I look for places that do not have a lot of 2-3 stars. Then I look at the worst reviews and discount the unreasonable ones (there are lots of crabby people in the world). The only glitch is getting our points for the stay. We have separate memberships for some reason and this is causing a problem. Why can't we have one account with two names and two e-mail addresses?

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you so much for your feedback. We appreciate you staying with us and we look forward to your return.

"It's my hotel of preference every time I go to Houston."

5
03/11/2017

This hotel has everything I need, it's easy to reach, and the staff is top-notch! It also has after-dark security in place, which surprised me, but it also gave me a greater sense of security, since I was traveling alone.

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for sharing your sentiments regarding your recent stay with us at the Best Western Plus Westchase Mini-Suites. We value your response as it helps our team assess our service delivery. I hope you will accept this as a sincere invitation to make a return visit whenever your travels bring you back to Houston.

"AWESOME"

5
25/10/2017

From the Manager Lynda to the desk personal Denise & Sarah, Abraham in Maintenence along with the Hotel Maids just a wonderful experience every time I have stayed with them. Always a warm smile & truly helpful

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for your feedback and for recognizing our team for the friendly and helpful service they provided you during your stay with us. We appreciate your business and we look forward to the opportunity to serve you again.

"Quick Two Nights"

4
18/10/2017

This was about a month after Hurricane Harvey flooded Houston and there were a lot of people living in hotels provided by FEMA. Despite the heavy traffic of people just hanging around, the staff was very polite and had a great attitude. I noticed this in particular. My refrigerator didn't work, but I didn't report it until I left, and the front desk person said they would get that fixed right away. The place was very clean. I had my doubts about how safe my truck would be in the parking lot, but I had no issues. Overall great stay.

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for taking the time to comment about the quality of your visit to the hotel and for being so understanding, we sincerely appreciate candid comments from our guests. Glad you enjoyed your time here at the hotel and hope to welcome you back soon. Lynda C.

"Caring Staff"

5
22/09/2017

We and our 2 cats stayed at Best Western Plus Westchase during the hurricane Harvey flood. The staff (Sarah and Denise) did everything possible to help us during this difficult time even though the hotel was also affected by the flood. The room was spacious and comfortable, the breakfast was tasty and Sarah even baked cookies for everyone in the evening. They also refunded the nonrefundable pet fee. Highly recommended.

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for taking the time to tell us about your most recent stay we want all of our guest to feel not only welcome but like this is there home, it was a pleasure to have you as our guest and we are delighted to hear we have met your expectations. We look forward to welcoming you again.

"Places to stay"

4
22/09/2017

Has what's needed for a quick trip. Front desk check in very helpful if needing to find a place to eat that's close by. Friendly and efficient. Felt like a safe, secure location. Thank you for reading.

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you so much for such a detailed review and we are so pleased on how much you enjoyed your stay. We appreciate you choosing us on your trip to Houston and we look forward to serving you again.

"Good Breakfast makes a Good Start for a Good Day"

5
26/08/2017

We consistently choose the Best Western Plus Westchase when we are in Houston for a long weekend. We do not consider it an economy hotel but the rates are certainly economical. They serve a great breakfast (included) prepared and served by a member of the staff who obviuously cares about the hotel guests. She runs a clean and efficient operation and does it graciously. She provides good selection and good quality. We give Ashley H. an A+. We were also pleased by the high quality of service provided by the hotel's security officer. He was first of all gentleman. Secondly he was attentive to the guest's needs. He noticed that we were concerned about the safety of some items we planned to leave in our vehicle overnight. While conceding that vehicle break-ins were not too uncommon in Houstonm, he assured us there were very few on his watch and that he would be watching our vehicle that night. The front desk personnel were first class. They were pleasant and helpful. It seemed like they were always waiting to go the extra mile for us. Another great stay.

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for taking the time to provide feedback regarding your recent stay with us. As service is our top priority, I am pleased to hear that we met your expectations. We look forward to welcoming you back on your next visit to Houston.

"Bug sting"

2
18/08/2017

Got bug sting or bite the second night. Got large swelling on my wife's legs and feet and red bumps on my leg. Hotel staff told me mosquito but it was definitely not. The swelling got worse when we left the hotel. The area got itchy and pain. We had to purchase first aid stuff from CVS to wrap my wife's legs.

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for taking the time to tell us about your experience. While we strive to maintain the highest standards in service and quality, I am very sorry to learn your experience with us was less than satisfactory. We have forwarded your comments to the appropriate hotel teams to ensure these issues were isolated and corrected moving forward. We hope to have an opportunity to better serve you when your travels bring you back.

"home away from your home"

5
16/08/2017

I stay in this hotel for a few times this year. The staff of the hotel is very friendly and professional. The hotel employees try to accommodate your needs and make your stay very comfortable. Hotel offers a good breakfast buffet variety, free coffee/tea all day, free newspapers, a shuttle to a local shopping mall.

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for providing feedback on your most recent stay with us, we are delighted to hear you enjoyed your experience and we look forward to welcoming you back on your next visit to Houston! Its always great having you as our guest.

"Hotel needs updating/improvements"

3
09/08/2017

The rooms needs improvements, the rooms smell musty, carpets buckle, closet was broken, alarm clock was broken, maids did a poor job of cleaning every day. Pillows were old and flat. But the pool was nice and the staff were helpful and friendly..

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Once again, we are very sorry for the condition of your room, which is not typical, and we have had this addressed. We appreciate your business and we hope we have the opportunity to serve you again with a much better experience. If I can provide any assistance, please don't hesitate to contact me directly.

"Great Stay In West Houston"

5
04/08/2017

I had plenty of reason to come back to this hotel for a return visit. Coming here from Dallas to see the Astros play ball downtown, this hotel did not disappoint. I had a clean and comfortable room with superb air conditioning. The bed was soft enough for a good night's sleep. Good TV with easy-to-use remote and good refrigerator to chill my beverages in. The only problem I really had was with an inflexible shower. The shower head is very high up, stuck in one position, and doesn't give you options of spritz or hard spray. All I had was the hard spray. Oh, the shower head needs to be in a fixed spot, but it just needs more adjustability and flexibility. Restroom, by the way, was, overall, good. All in all, though, this was a good stay. The front office crew had always given superior service in the past, and this visit had the same great result. Give this BW location a try next time you're here. I plan to be back. Plenty of amenities within five miles of this place. Come on down!

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for choosing to stay as our guest during your recent visit to Houston. We greatly appreciate you taking the time to provide us with feedback regarding your experience. I am thrilled to see that you enjoyed your time as our guest. Please let me know if we can be of any further assistance to you. We look forward to seeing you again soon and have a wonderful day.

"Get Away weekend"

5
03/08/2017

Came to location to get away from work and D/Fw area, yea i kno, not much difference.. upon arrival we received devistating news from back home, but knowing what we knew, there wasnot ANYTHING we could do. we decided to stay. enjoyed our time, tho with heavy hearts. returned home sunday, and back to work so i could deal with loss both as a mourner and on professional level.

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for taking the time to tell us about your most recent stay we want all of our guest to feel not only welcome but like this is there home, it was a pleasure to have you as our guest and we are delighted to hear we have met your expectations. We look forward to welcoming you again when your travels bring you back to the Houston area under different sercomstances.

"Great value and location"

4
31/07/2017

Great location. Good breakfast. Be aware that there is no elevator. Staff is very friendly and helpful. I stayed with my family and would definitely stay again. The floor and furniture seem a bit dated and is showing some wear.

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
We appreciate your feedback. Thank you for staying with us and we hope to be your hotel of choice when visiting Houston.

"The staff here is G-R-E-A-T!"

5
23/07/2017

No problems here, not with the hotel or the staff, at least. Some of the guests can be a pain, but that is not the fault of the staff or the hotel. After spending 40 days there, I almost felt like one of the staff, which I would be proud to be, incidentally.

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for your feedback and for recognizing our team for the friendly and helpful service they provided you during your stay with us. We appreciate your business and we look forward to the opportunity to serve you again.

"Fantastic staff"

5
21/07/2017

I travel to Houston often for business and I usually stay out in the Westchase area. Myself and my coworkers have been here a few times now. They always provide a friendly check in, a clean room, and a good breakfast. I'm writing this review because Delcie, at the front desk, went above and beyond when Fedex returned a package to this hotel's address. It was quite a headache getting Fedex back over there to pick it up, and I was calling the hotel often throughout that time period. She made sure that package, full of product, get back to us. I cannot thank Delcie enough!

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for choosing to stay as our guest during your recent visit to Houston. We greatly appreciate you taking the time to provide us with feedback regarding your experience. I am thrilled to see that you enjoyed your time as our guest. This truly means a great deal to us. Please let me know if we can be of any further assistance to you. We look forward to seeing you again soon and have a wonderful day.

"Staycation"

5
19/07/2017

We visited Houston for a medical visit. The staff was very accommodating and helpful with questions regarding local eateries and toll-free routes. Will stay here again. It was a 3 minute trip our Dr.'s Office

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for your review and for allowing us to host you for your staycation. We hope to be your hotel of choice when you return to Houston.

"Great staff and good hotel"

4
17/07/2017

The staff was very friendly and kind. Pros are that it is a very clean hotel that allows pets. We didn't smell any set odors, so they do an excellent job cleaning. Breakfast is very delicious. Cons is we didn't like the water pressure in the sink or shower. Great for the price

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you so much for your feedback and recommendation. We appreciate you staying with us and we look forward to your return.

"My Stay at Best Western Mini-Suites, Houston"

4
16/07/2017

Amazing and caring staff, clean room and environ. The room has work table with ample space. I like the breakfasts, fruits and wine evening. Daily cleaning and refreshing of the room is excellent. The gym room and the swimming pool, all add up to a great value.

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for choosing to stay as our guest and for taking the time to write such a nice review. We look forward to seeing you again.

"I would book at this location again."

5
13/07/2017

2 of the desk clerks could have been more friendly. Besides that the hotel was clean and most of the staff was very friendly. Rooms were clean, beds comfy, great location to the galleria mall and also three other malls.

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy with the service. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

"Just awesome. And comfortable"

5
09/07/2017

Loved the pool.The staff,The location, Would recommend this particular hotel to any and everyone I know .They go out of there way to make sure that your time here is pleasant.And felt safety with the security

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for taking the time to comment about the quality of your visit to the hotel, we sincerely appreciate candid comments from our guests. Glad you enjoyed your time here at the hotel and hope to welcome you back soon.

"Room had not been cleaned"

2
09/07/2017

There was a wet towel on the bathroom floor. Trash in the wastebasket. The bed had been used and hair on the sheets. The air conditioner was set to 61 and the room was way too cold. It took an hour to warm up after setting the thermostat. I have stayed at this hotel about 15 nights over 5 years and this is the first time I was disappointed. I will try one more stay. If they disappoint again, I will never come back.

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for taking the time to tell us about your most recent stay with us. I was disappointed to hear your experience with us was less than satisfactory. Please accept our sincere apologies for the experience you had regarding your room type and your interaction with the front desk staff. Rest assured your comments will be shared with the team in an effort to prevent any further occurrences of this nature. It is always our mission to ensure every guest has a positive, memorable experience and I am sorry to hear we fell short in this instance. Please know we do take our guests' feedback very seriously. Please contact me directly when your travels bring you back to Houston so I may personally be involved with any hotel arrangements you may require. We would like another opportunity to make things right which I am confident we will. Best Regards, Lynda C General Manager

"Excellent service"

5
07/07/2017

This was the best time I have spent at a hotel !The staff was friendly good food choices clean rooms awesome!!Check in was a breeze and check out was easy u don't have to visit the counter witch makes it very convenient!

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
We sincerely appreciate your feedback and I am delighted that you enjoyed your visit with us. We look forward to welcoming you back in the future!

"Amazing "

5
06/07/2017

This hotel was amazing. We stayed 4 nights and had an ER incident with family during our stay and everyone at the hotel especially Athena helped us so much. I loved the staff, the breakfast was delious, the rooms were spacious and comfortable, beds amazing. But like I said the staff is the best. Would definitely recommend and if we vacation in houston again I would definitely book here again.

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for taking the time to tell us about your most recent stay, it was a pleasure to have you as our guest and we are delighted to hear we have met your expectations. We look forward to welcoming you again when your travels bring you back to the Houston area.

"Much Better Then the Reviews I Read"

5
03/07/2017

Everything was great and staff was very polite and helpful. Very nice large room with many amenities. As advertised. A little stomping in the room above, but that was due to the guest and not the motel. Breakfast was certainly adequate. Everything was as I would expect from a Best Western.

Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for sharing your excellent experience with others. We are grateful for your business and we look forward to serving you again.

"Great"

5
02/07/2017

Staff was great food was great room was great swimming pools clean. If I'm ever back in the area I will stay there for sure Also close to a lot of good restaurants to eat it with taxi service available

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for choosing to stay as our guest during your recent visit to Houston. We greatly appreciate you taking the time to provide us with feedback regarding your experience. I am thrilled to see that you enjoyed your time as our guest. We look forward to seeing you again soon and have a wonderful day.

"Fantastic experience"

5
26/06/2017

I reasonably can not complain at all. The only gripe I could have was the lack of an elevator in the hotel. As an ambulatory disabled person the stairs were at times a challenge to overcome. Thanks again for such an enjoyable stay.

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for taking the time to tell us about your most recent stay, it was a pleasure to have you as our guest and we are delighted to hear we have met your expectations. We look forward to welcoming you again when your travels bring you back to the Houston area.

"Very enjoyable."

4
24/06/2017

I had a job interview so I needed a room that was quiet and clean. The room was just right and I got a good nights rest. I enjoyed the pool and hot tub in the evening and was given an additional towell to use.

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for taking the time to tell us about your most recent stay we want all of our guest to feel not only welcome but like this is there home, it was a pleasure to have you as our guest and we are delighted to hear we have met your expectations. We look forward to welcoming you again when your travels bring you back to the Houston area.

"Nice stay"

4
20/06/2017

This was my second stay at this hotel. We had 2 Queen beds and a sleeper sofa. The staff was very friendly and helpful. The hotel was clean, and I felt safe. The beds were a little hard, but I was very tired and slept well. We used the pool and hot tub which was relaxing. Breakfast included hot food options as well as cereal & pastries. Coffee and cookies were offered at check in. I would stay here again.

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you so much for taking the time to rate and review our property. It makes us very happy that you were able to enjoy our beautiful pool and enjoy a very nice breakfast. We look forward to having you as a guest again in the near future. Best Regards, Lynda C. General Manager

"Best Western Westchase Mini Suites"

5
18/06/2017

The customer service was excellent from all employees both nights we stayed. The hotel was extremely clean as well as our room. The cost to stay was extremely reasonable for a mini suite. The breakfast was also very good.

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for taking the time to comment about the quality of your visit to the hotel, we sincerely appreciate candid comments from our guests. Glad you enjoyed your time here at the hotel and hope to welcome you back soon.

"Great place to stay"

5
11/06/2017

Everything was wonderful from start to finish was great only downfall was no elevator even though it was two stories still should offer a elevator room was spacious clean and comfortable for us all breakfast was great customer service as great for the price we paid it was worth it

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for sharing your excellent experience with others and for recognizing our courteous and friendly team. We appreciate you staying with us and we look forward to the opportunity to serve you again.

"Great hotel"

1
31/05/2017

I wasn't that crazy about the location if the hotel. The quality of mattress and bed linens could have been of better quality. Very good breakfast and morning staff excellent. I like Best Western gives g

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy with your bed linen. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

"Amazing value!"

5
30/05/2017

You will be hard pressed to find anywhere else that is this nice at this price point. With the AAA discount, I paid $70 a night for a hotel stay that I would normally expect to cost twice that. The staff was friendly, the room was clean and surprisingly spacious, and our stay was extremely comfortable. It's a bit far away from most of Houston's attractions, but the price makes it well worth it. Highly recommended!

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for taking the time to provide feedback regarding your recent stay with us. As service is our top priority, I am pleased to hear that we met your expectations. We look forward to welcoming you back on your next visit to Houston.

"Not worth the price and hidden fees!"

1
30/05/2017

Not worth the price and hidden fees! Jacuzzi tub was tiny and filthy. Beds were full of pubic hair and dog hair and very uncomfortable! Housekeeper ignored do not disturb sign and walked in our room twice before checkout. We weren't dressed.....we don't recommend staying here! The only nice thing about it was the lady who checked us in. She was very nice but still didn't tell us about the extra in hidden taxes and fees. Our room was already overpriced at $160.....we ended up paying $204 for a dirty room after the "hidden taxes"

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very sorry you were unhappy. We will take your comments under consideration, and share with our staff members as we continually work to improve our guest experience.

"I was impressed"

5
25/05/2017

This location is clean, up to date, well maintained. The staff was wonderful, friendly and professional. I was impressed, especially for the price. We were there for a medical treatment and they let us have a late check out which helped my husband rest a bit longer. Thank you!!

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for taking the time to tell us about your most recent stay we want all of our guest to feel not only welcome but like this is there home, it was a pleasure to have you as our guest and we are delighted to hear we have met your expectations. We look forward to welcoming you again when your travels bring you back to the Houston area.

"exceptional staff"

5
22/05/2017

This is an excellent hotel with unusually friendly staff. They offer wine and cheese in evening. The staff goes out of their way to solve any problems. The motel is conveniently located with easy access to Westheimer or Beltway 8,

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for taking the time to provide feedback regarding your recent stay with us. As service is our top priority, I am pleased to hear that we met your expectations. We look forward to welcoming you back on your next visit to Houston.

"Awesome"

5
20/05/2017

It's really pleasant, safe and perfect for family stay, staff is very courteous, cleanliness is maintained, Near to galleria and many restaurants nearby, easy check in and check out process, I recommend!!

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for taking the time to provide feedback regarding your recent stay with us. As service is our top priority, I am pleased to hear that we met your expectations. We look forward to welcoming you back on your next visit to Houston.

"Great place; great price!"

5
16/05/2017

Our hotel room was large and very clean. We got a suite with two queen sized beds, but the bed was a bit too stiff for my wife's back; we usually bring an inflatable mattress to combat such situations, but we opted not to this time. The desk and office area helped my wife to complete a project she needed to address before the concert we were scheduled to attend. She even got to take advantage of the copy machine in the business center when she discovered that she'd left some copy at home. That was very convenient and free of charge! We checked in very late after having to drive from Corpus Christi, and from the first phone call, the staff was courteous, accommodating, and very friendly.And perhaps the best feature of the Best Western Plus Westchase Mini-suites was the incredible breakfast bar the put out every morning! They had fresh fruits and several breads, cereal, milk and juice, just like most continental breakfasts, but in addition to that they had the Texas-shaped waffle iron and hot syrup, oatmeal, and three of the most beautiful chafing dishes I've ever seen filled with scrambled eggs, small omelettes, and various sausages. It was incredible! We'll definitely be back when my wife has her book signings later this summer!

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for staying with us and for your feedback. We have shared your experience with our team. We are pleased you enjoyed your stay with us.

"Comfortable and delicious breakfast"

4
03/05/2017

The hotel is located 30 minutes from downtown and easily accessible. The rooms are very big with double beds that are very comfortable, the breakfast was very good and varied. There is a large pool that gives you a refreshing afternoon.

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for recognizing the value we provide our guests with the high quality of service and products we offer. We appreciate you staying with us and we look forward to serving you again.

"If want to experience true southern hospitality"

5
02/05/2017

This has to be the best hotel I have stayed in for a long time. The employees are outstanding and they truly care about you as a person and your comfort is their number one responsibility. I have stayed in other Best Western in the last couple of weeks and this one is at the top of the list. Dulucy and Denise know how to make your stay memorable.

"Comfortable and welcoming"

5
05/04/2017

This hotel room was honestly the most comfortable I've ever stayed in. We got a standard king room with a sofa bed but it was actually like a whole separate sitting room/office adjacent to the sleeping area. Everything was really clean and well-kept. The staff was really helpful - we had a slight issue with the shower head leaking but they fixed it, and on Sunday when the breakfast was busy they were super responsive when coffee ran out. They were also very helpful when I had to add a second night on to my stay. We didn't use the pool during our stay but I thought that was a great amenity - little outdoor gated-off area, perfect for families.

bwwgm, Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you so much for your rating and review we appreciate all of your feedback and glad you enjoyed the space in our mini suites. Hope to see you again soon in the near future. Best Regards, Lynda C.

"Customer Service from Delsy at front desk BEST EVER!"

3
29/03/2017

Whatever amenities and luxury this 2 story hotel lacks, the front desk lady Delsy certainly makes up for! We weren't excited about the accommodations much, but we rarely see amazing customer service! The happy hour w wine, cheeses, hot appetizers, etc ended at 8pm and she knew we wouldn't be there until then and had been driving all day and very tired, but she made sure we had fresh hot appetizers and plenty to drink. Her attitude was wonderful even though we had to switch rooms and made our stay very pleasurable! She went way beyond the call of duty! BW, Give this woman a big raise, she deserves it! Thanks, Delsy!

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you for taking the time to provide us with your feedback, we appreciate your business and hope to see you again soon in the near future. Makes us very hapy that Ms. Delsey was able to make your stay enjoyable.

"Disgusting"

1
26/03/2017

The most important requirement for a hotel to me is cleanliness. I looked around and the first thing I saw was the door to the bathroom was absolutely filthy. There were all sorts of stains on it the door including what looked like either blood or makeup on someone's fingerprint. It was not like housecleaning couldn't have seen the dirtiness of this door because the door would not stay open so you would have to keep looking at it to keep it open. If they don't clean an obvious dirty door, I couldn't even imagine how dirty everything else was. I mean it would have taken 2 minutes of effort just to wipe the door clean. There was a large stain on the couch cushion. The bed was super noisy so when you move it would wake anyone else in the room up. Also, there are no elevators so we had to carry our heavy luggage up the stairs. The breakfast was ok. This place just felt so disgusting to me and I was so happy I only had to stay one night.

bwwgm, General Manager at Best Western Plus Westchase Mini-Suites, responded to this review
Thank you so much for taking the time to make us aware of your stay, first hand I would like to apologize as this is not the norm. The ladies all work very hard and yes it is unacceptable for you to have encounter these issues. I would like you to reach out to the property so I can speak to you, so I can address this directly with our staff and the team member that serviced your room. We do appreciate your business and hope you would give us another try so we can make your stay a more memorable one. Best Regards, Lynda C.

"Wonderfully Welcoming"

4
23/03/2017

The 2nd day of my stay the lady at the front desk greeted me by name as I walked by. Since I was visiting the city to attend a funeral and felt sad, I really appreciated such a friendly gesture. The facility is showing its age but it is well maintained. The equipment in the work-out room included an elliptical and 2 treadmills and a bicycle, all of which had working heart rate monitors. There was a full hot breakfast which included oatmeal with several toppings and complimentary appetizers in the late afternoon on some days. The Wall Street Journal and USA Today were free to take.

bwwgm, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
Thank you for your lovely review and rating. We truly appreciate your business and enjoying hearing that you felt welcomed. The hotel is scheduled to undergo some renovations 2017-2018 we hope to see you again soon. Best Regards, Lynda C

"Awesome arrivals, stay, and exit"

5
18/03/2017

Awesome staff and fast and needy service, I couldn't have it done any other way. As soon as I arrived the front desk was super nice and they wanted to help me with whatever I needed. The breakfast was super good !!

bwwgm, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
Thank you so much for your rating, we appreciate your business and very happy we made your stay enjoyable.

"Great value"

5
27/11/2016

This hotel is reasonably priced, clean, and comfortable. The staff wasn't the friendliest but they were pleasant. We got to check in a little early but we went straight to the showers and the bathrooms were really small but the towels were clean and the water was hot. It was weird that the rooms are all hard floors but it wasn't a big deal. Just not used to that in a hotel and would have rathered carpet. Overall, I enjoyed my stay.

"It's a little out of the way but well worth it!"

5
30/10/2016

This branch of Best Western is a bit off the beaten path, but it's well worth the lower cost! Always had a spotless room, great breakfast (and coffee!), and comfortable bed. Will definitely be staying there again in the future!

"Unexpected Delight"

4
28/10/2016

We had a very pleasant three night stay at the Westchase Mini-Suites. Our room was spacious and comfortable, as well as clean. We had quick responses to anything we requested. One night when there was no space in the lot, the night manager moved their car next door so we could park in the lot. The breakfast options were beyond what I had expected, which was a very unexpected delight. As others have commented, the breakfast area is a bit too small for the weekend traffic, but they do try to keep it full and clean (no food running out during our stay).

"Nice motel and even nicer staff"

4
27/10/2016

We enjoyed our four days stay at this Best Western. The room was clean and quiet. Moreover, all the motel staff, especially the lady at the front desk, was friendly and helpful. The breakfast area was always clean and the breakfast food was better than what you find at many motels in this price range. We will stay here the next time we have to be in the Westchase neighborhood.

"Adequate hotel"

3
22/10/2016

For the price of $56 per night via priceline.com, it was adequate. The room was standard. The breakfast food items were standard: scarmbled eggs, sausage,look warm, cereal, fruit, yogurt, juices, coffee ans bread. The fitness center was also basic: 2 treadmills, an elliptical trainer, and weight set. There was an outdoor pool. The staff was courteous. The room was clean. Nothing stood out as above and beyond or extraoordinary.

"large suite"

5
29/08/2016

had 2 queen beds , sofa bed, desk and chair, cable television, microwave and refrigerator. excellent breakfast, wifi, coffee and tea and water available 24 hours. fitness center, pool and hot tub, plenty of parking.

bwwgm, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
Thank you so much for taking the time and providing us with your feedback. We appreciate you choosing us for your most recent stay and are looking forward to having you again as our guest.

"Great hotel in Westchase area (West Houston off Beltway)"

4
19/08/2016

This hotel, when you first drive up, doesn't have great curb appeal but don't let that stop you. It is very nice on the inside. Appears to have been recently updated and I was pleasantly surprised. It is always hard to find a decent and not over-priced hotel in Houston. The room was clean and the beds were comfy. It had a very nice outdoor pool area, I didn't swim as it was raining the whole time, but it was pretty and very large. I also missed breakfast, but there are tons of restaurants close by. There are 2 within walking distance but we did not eat at either of those. It is also very conveniently located off Westheimer and Beltway 8 on the southbound side. Easy access to either direction due to a street that runs behind property. We will definitely stay here again when working in this area. Great find!

bwwgm, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

"Home Away from Home"

5
12/08/2016

Both my wife and I travel to Houston several times a year and the BW Plus Westchase is so convenient to the Houston area attractions, shopping, recreation, and entertainment. As with all BW Hotels, it is very clean, attractive, with great amenities and the staff whom are always available and anticipating your needs.

bwwgm, Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

"Very dissapointed"

1
31/07/2016

We stay here based on the good review from Tripadvisor. In the past we found the reviews very helpful. Not this time though. Our room was very damp and musty. We also found that one bed had old sheets on it. There were hairs on the sheets. I complained both in the evening and in the morning to the front desk. Upon knowing that I am not a Best Western member, they told me there was not anything they could do. Will not stay here again.

bwwgm, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
Thank you for completing the review on Trip Advisor regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. I would like to speak with you more about your recent stay please contact the property and ask to speak to Lynda Cortes.

"houston hotel"

5
27/07/2016

Many Best Western hotels are small businesses which resemble a boutique hotel in how they treat their guests and care for their property. This is one of those. They have very comfortable beds and a great hot breakfast.

bwwgm, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey.

"Never stayed at a Best Western"

5
24/07/2016

With that being said I have stayed at alot of places. Best Western gas surpassed my level of satisfaction. The checking was great. The front desk people was very nice even when my son "accidently" took a "free" snack. They were great when I asked for another blanket and didn't seem to be bothered that I asked questions. The room was huge with a king size bed a fold out couch we had plenty of room. The BREAKFAST!!!! it was amazing hot and sizzling sausage and biscuits, eggs, cereal, yogurt, bagels, waffles, all kinds of breakfast drinks. I am so impressed that I think we might be staying at Best Westerns from now on!!! Thank you Best Western!!!!!

bwwgm, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey.

"Best Western Plus/Houston...Thumbs Up!!"

5
30/06/2016

This hotel was lots more than I expected. A very good place to stay! Clean, convenient, and the staff were very kind and helpful. The breakfast was very good! I would recommend staying at Best Western Plus to anyone and will definitely be staying there again when I am in the Houston area.

bwwgm, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-782-1515. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Lynda Cortes Assistant General Manager BEST WESTERN Plus Westchase Mini-Suites

"customer service"

5
17/06/2016

Everything was great! Even the cocktail hour! Rooms were clean. Microwave, fridge and hair dryer worked. The staff was friendly and helpful. The value was good for having breakfast included. I would stay here again.

bwwgm, Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-782-1515. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Lynda Cortes Assistant General Manager BEST WESTERN Plus Westchase Mini-Suites

"okay"

3
01/06/2016

The hotel provides continental breakfast and is very good... eat as much as you want. The rooms are clean and staffs are very friendly. I rate this hotel average for 2 reasons, 1. No elevator for guest, I have to drag my 2 little kids and luggage on the stair. 2. The mattress are not too comfortable.

Bill C, Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
Thank you for your comments regarding your stay. I am so happy that you enjoyed our hot breakfast and our staff. The hotel does not currently have an elevator and I understand that can be a struggle for some and I am so sorry that you do not feel you got a good night's sleep. That is concerning as our mattresses are fairly new and have not had too many issues with them. Please contact me if I can assist in any other way. 713-782-1515 or at [email protected]

"Practical and convenient"

4
24/05/2016

I believe this hotel is very convenient, is located conveniently and the staff is very friendly... maybe the only recommendation would be the breakfast as it is very generic, I suggest to include more options.

"Solo one night stay"

5
18/05/2016

To my pleasant surprise this hotel has just been recently updated. More like home and very very comfy. Breakfast is such a treat. Near everything you need. Fridge and microwave. This is my home in Houston. Thank you team for your hospitality. I appreciate you all.

"Nice clean hotel and friendly staff"

4
12/05/2016

Traveled to Houston to go to an Astros game. Hotel was about 30 minutes unless you go during rush hour, which took 1 hour. Traffic is terrible in Houston. They need to put a Best Western sign near the road so you can see the drive to get in parking lot. Hotel is alongside a busy service road. Ask for a room on opposite side of the busy road so you can sleep.

Bill C, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
Thank you for sharing your comments about our hotel and staff. I really appreciate it. Yes, traffic is a big issue in our big city, but we are in such a great location to go in any direction you need to travel. Close to every major highway. Hope you enjoyed the baseball game and get to come back again very soon.

"Great place to stay"

5
09/05/2016

Fantastic stay at the BW Westchase Mini Suites again!! Always our first choice for OTC!! The staff are always so helpful especially Daniel always comes up with best directions to places in the city. Keeps us all entertained late in the evenings

"Good Hotel"

4
09/05/2016

Room was good, bed had an issue, but we discovered it was broken and fixed very quickly. Breakfast was good as was the staff. Very friendly and always willing to help. Good location for touring around Houston. an hour to Galveston and 45 minutes to NASA. Downtown was 20 minutes way, airport is about 35 minutes. So pretty good location. We would stay here again.

"Great Place to Stay with All the Amenities"

5
04/05/2016

I stayed at this hotel for 2 weeks while in Houston on business. That is the longest amount of time I've had to spend in a hotel and I was not looking forward to it. This Best Western was a pleasant surprise and made it an easy stay. Their staff is extremely friendly, the hotel was exceptionally clean, and my room was very comfortable. With a refrigerator, a microwave, flat screen tv and all the other normal Hotel Furnishings, everything worked properly, was in good condition and didn't show signs of wear and tear. Their continental breakfast is excellent and had fresh options. They also have a happy hour during the week that offers wine and appetizers. It sounds small, but after long days and long periods in the hotel, it was a nice treat to look forward to. Their pool was very well kept - it was warm and clean. The exercise room offered two treadmills, an elliptical and weight machine. It was a very clean, easily accessible room. I would stay here again on my next trip to Houston. Don't let the shabby hotels neighboring the property sway you from staying here. This hotel is a gem.

"Awesome Value!"

5
03/05/2016

For an average of $112/night, we were able to get a large room with 2 queen beds, a nice sitting area and a microwave and refrigerator. Plus, the free breakfast was outstanding! I've never eaten so good! Pastries, biscuits, eggs and sausage, and Texas-shaped waffles. We were there for one night during their M-Th happy hour. The wine wasn't that great, but the hot hors'doeuvres were nice! The property is relatively small, which makes for an intimate and homey feel where you get to know the staff. There is a small work-out facility with two treadmills, a recumbent bike, a stair stepper and weights. And the swimming pool and hot tub looked inviting! The hotel was very clean and the lobby sitting area was comfortable and contemporary. They have a small "c-store" where you can buy microwaveable food, drinks, and toiletries. I would definitely stay here again.

"Stay here on ALL Houston Visits"

5
03/05/2016

This is a great 'boutique' type hotel... not like most Best Westerns. Rooms are Suite type and great for Business travel with a little extra space to move around. I did some work in the room with the Free Wi-Fi. Nice desk and sitting area. Breakfast was good. There is a Wine and Cheese 'Happy Hour' in the afternoons. Location is good for the West side of Houston. It is priced right and is a great value. I saty here on ALL my visits to Houston.

"Huge Disappointment"

1
23/04/2016

I booked this hotel due to its overall ratings and its TripAdvisor Certificate of Excellence. My family was extremely disappointed in what we discovered when we arrived. Our room was extremely damp and musty and I noticed quickly that one bed had old sheets on it. There were various hairs all over the sheets and makeup on one of the pillowcases. I let the woman at the front desk know and she offered us a new room. I walked into the new room, pulled back the sheets on both beds, and found a LIVE BUG in one of the beds! The new room was much less damp and musty but I had lost all faith in their cleaning ability. We had to quickly find a new hotel and leave. The woman at the front desk was very kind and apologetic, but the management and maid service are just NOT up to par. It also did not feel like a safe area to have my kids. In the multiple times that I was at the front desk checking in, switching rooms, etc, I had to listen to one man yell profanities at his family/friends and he seemed high as a kite. Most other people who I saw both inside the hotel and in the surrounding area looked like they were a bit rough around the edges as well. Not a good area and hotel choice if you have kids. We are usually very pleased with Best Western but this was awful.

"Big disappointment"

2
15/04/2016

I used Trip Advisor's 4.5 rating as a factor in my selection of this property. But for the life of me, I cannot understand that high rating. We had many problems with our room and the hotel. Hot water both days was lukewarm. The chair fabric was ripped. The AC rattled. The ice machine was out of order. The TV was blurry. The toilet seat collapsed when sat upon with the lid down. There was only one lamp at bedside. Breakfast had limited selection and was cold. There was no elevator to the second floor, requiring lugging all our stuff up the stairs.Wow, never coming back to this place!

Bill C, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
Thank you for sharing your comments. I am so sorry your stay with us was not up to your expectations. It is very disappointing to me and my staff that you encountered these issues. I can assure you that I take your concerns very seriously and have already corrected the items you brought to my attention. I only wish we would have had the opportunity to address it prior to your departure. We would have immediately taken steps to correct them. As our Best Western service commitment says, we will do everything we can to make it right. If you would like to discuss further or I may assist in any way, please contact me at 713-782-1515 or [email protected]

"Like Being at an Inn"

5
04/04/2016

We were in Houston for the Final Four. I picked this hotel via Trip Advisor and other reviews. We were very pleased and would return. It is small, exceptionally clean, very nicely decorated, only two floors and no elevator. The staff is wonderful, friendly, helpful. The location is great. It has a lovely pool area and the breakfast is good. We did not get to enjoy the wine and cheese as we were in and out to games. There just was an overall feeling of welcome. We would come back and will recommend to others.

Bill C, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
I am so happy to here you enjoyed our hotel and staff. They work very hard to make every guest's feel welcome and they will be thrilled to know they succeeded. I hope your team won the Final Four. Wow, what a great event that was for Houston. Look forward to your return visit with us.

"Great Stay"

5
28/03/2016

My husband enjoyed this Best Western very much. The hotel is clean and serves a terrific breakfast. The location is nice being close to our family and the toll way. The attention given from the staff is friendly and courteous. We will continue to stay here when visiting Houston.

Bill C, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
My staff and I are so happy your enjoyed our hotel. We take great pride in our service and want everyone to feel like they are welcome and their business is appreciated. Looking forward to your return visit.

"Not a Plus stay"

2
16/03/2016

Disappointed in our stay. Property is old, not well maintained, and definitely not the quality of a BW Plus. Rooms had a musty smell; carpet throughout was dirty, amenities and breakfast were very minimal. The outdoor pool was dirty. We left after one night rather than staying 3.

Bill C, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
Thank you for taking the time to share your experience. I am so sorry that you did not enjoy our hotel. Once I was made aware of your comments, I did refund your stay to show you our commitment to making it right if you are not happy. I am concerned about your comments about the room and have thoroughly inspected it and have made the necessary changes. I was also surprised about your comments about our breakfast service. We do offer a lot of different selections from hot items (eggs, omelettes, sausage, oatmeal, waffles and hash browns) and other items (yogurt, breads, muffins, pastries, cereal and fruit). I am sorry if your were expecting more. Our outdoor pool is located under some beautiful oak trees and with the winds we have been experiencing it has been a never ending battle to keep the leaves out of the pool. It is something we work on daily. We obviously have to work harder. Thanks again for sharing your comments. I take them very seriously and we continue to look at ways to improve our service. I do hope you will give us another try. Please contact me at 713-782-1515 or at [email protected] if I may assist in any way.

"Saturday night in Houston"

4
14/03/2016

We really enjoyed our one night stay. The room was super clean and spacious, the staff was very friendly and helpful, and the breakfast was very good and well prepared. I was a little concerned because we were given a first floor room just by the main lobby, but we weren't disturbed at all overnight.

Bill C, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
I appreciate the time you took to share your experience on your recent stay. It means a lot to my staff and myself to know that you enjoyed our hotel. We value your business and look forward to your return visit.

"Best Hotel in Houston"

5
09/03/2016

I would not consider staying anywhere else in South West Houston. , competent friendly staff, great amnesties, fantastic hot breakfast, clean rooms, great value. Shopped a lot of hotels in the area for my frequent trips to our Houston office and this property is by far the best

Bill C, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
Thank you for your very kind review of our hotel. I am so happy you appreciate all the effort that my staff makes to insure our guest's have a great experience. It is our goal for everyone to feel the same way as you. Looking forward to your return visit very soon. Always here to assist in any way possible.

"It will do"

3
05/03/2016

Stayed here for 5 nights. I was booked into this hotel by my company as I did some training in the area. I prob would have made a different choice. The staff was nice .. Free Hot breakfast is always welcomed.. Although there is an IHOP right next door.. 200 feet away. My room was adequate. I was booked into the handicapped accessible room.. Strangely it smelled like an old lady. An aroma I got used to after about 5 min.. The bed was very good.. I slept very well and that's damned important!! They had a hot water issue in the AM, so I showered at night to avoid the frustration..

Bill C, Owner at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
Thank you for sharing your experience with us. I am happy to hear that you enjoyed our hot breakfast and our great staff. I am quite concerned about the hot water issue you experienced as this has not been a problem that I am aware of. I will have the room checked to see if it needs some adjustment. If I may assist you in any way, please contact me at 713-782-1515 or at [email protected]

"Golf Houston"

3
25/02/2016

I was in Houston for a winter golf trip, I found the location to be excellent for access to golf courses, shopping and restaurants. Easy access to Beltway 8 express way. Hotel has good parking and excellent WIFI access.

Bill C, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
We appreciate your comments and glad to hear that enjoyed your golf trip. We do have that perfect location. I do look forward to your next stay with us.

"Great Customer Service"

5
09/02/2016

The management and service staff at this place are tremendous. The rooms a really big and comfy. Denise greeted us and did a great job managing everything, including a few issues that surfaced. They handled them quickly. Ashley does a great fresh breakfast every morning. The coffee is great too.

"Great for the money"

5
27/01/2016

I stayed with my family (four adults,one teen) in January 2016. It's located in a great area, safe, near restaurants and stores and at only a ten to fifteen minutes drive to Houston depending on traffic. The staff was great; Anna and Daniel at the front desk were incredibly courteous, they were always ready to help us in whatever we needed and seemed glad to do so. The housekeeping staff was also great, keeping rooms clean and beds made up. The eating area was modern and larger then most hotels; breakfast was varied, it included scrambled eggs, breakfast sausages, biscuites, has browns, oat meal, cold cereals, muffins, assorted cereals, waffles, toasts, bagels, fruits, pastries. At 4pm they had wine and appetizers, which changed every day. Our room was well illuminated, cleaned and comfortable. Beds, sheets and blankets were cleaned. Sofa bed was more comfortable then other's I've tried, the matress was still thinner than it probably should. Pool and hot tub were kept clean and functional. The Galleria is about a twnety minute drive and the Premium outlets at Cypress about thirty minutes away. Definitley would go back when I return to Houston.

Bill C, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
We so appreciate your comments and am happy to hear that you enjoyed your stay. Anna and Daniel are true superstars with all of our guests and they will be excited to know they their service was recognized. Glad you enjoyed our breakfast and evening reception. We work very hard to get your day started on the right foot with our many selections for breakfast and a little snack with some wine in the evenings hopefully ends it on a good note as well. Looking forward to your return visit.

"A little out of the way, but Well Worth It!"

5
24/01/2016

I've stayed at a lot of Best Westerns. In fact, it's the hotel of choice. Of all the BWs in Houston, I've discovered this little gem tucked away in the center of the city. It takes a bit more effort to get to it, but it's close to many of the amenities I need and use when I'm in town. It's a quick hop via freeway from the theater district, and to several of my favorite restaurants. In addition, the hotel employees are among the nicest people. My room was spotless, the hotel is clean, my bed ultra comfortable. And I love that breakfast and 24/7 coffee! Caveat: I had a low tire pressure warning on my car the morning of my departure this time. To my delight, a Discount Tire Company was less than a mile away!

Bill C, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
Wow, we are so happy to hear we are your favorite Best Western in Houston. That makes all of our staff know their work is appreciated. Yes our location is ideal for anything you need to do in Houston and lots of great restaurants so close by. Hope to see you back very soon.

"The best hotel to this point"

5
21/01/2016

We are traveling across the US from the west and of all the hotels this is the best. The room was awesome with an area for sitting on a couch with a fold out bed and a desk area separate from the 2 queen size beds. It had a fridge and microwave and shower was adequate. The room was very clean and the staff was very friendly. If you are near this hotel and you're tired you won't be disappointed.

"Business stay"

5
18/01/2016

I've stayed at this hotel numerous times and the experience is always the same, excellent! The reception staff is kind, friendly and greets me by name, the room is always clean and properly stocked and when I needed shirts dry cleaned, they had them sent out then delivered back to my room. Great staff!

Bill C, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
Thank you so much for your business and it makes us happy to welcome back our frequent guests. Our staff works so hard to please all of our guests and when it is rewarded by a return stay, it really makes it worthwhile. Thanks again and we hope to see you many times in the near future.

"Pleasant stay"

4
15/01/2016

Pleasant stay in Houston. A fair way out of downtown but was still in a good location. We had two rooms we were supposed to have one room as a king this did not happen. Pull out beds were not made up. Rooms were very clean and comfortable. Staff were attentive. Breakfast was included. There was plenty to eat and it was uncrowned. We would stay there again.

Bill C, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
We appreciate your kind words about your stay with us. I am sorry about the bedding type problem, thank you for bringing that to my attention. I also am happy to hear that our staff met your needs and you enjoyed our full hot breakfast. My staff and I will look forward to when you return.

"Excellent service"

5
04/01/2016

I did not plan to stay at this location, but my car was broken into and the windows busted. It was late at night and a holiday weekend during winter. I had to camp out for the night. I was lucky to find this place where the service was outstanding and the room was an excellent quality. Even the free breakfast was great. It was a great experience at an excellent price. I'll definitely be back.

Bill C, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
Thank you for taking to time to share your kind words. I am happy to hear that we could be a little bright spot in the troubles you had with your car. Glad you enjoyed our full breakfast and I hope you will be back to see us again soon without any "car troubles" this time.

"Small and personal"

4
29/12/2015

We were given recommendations for restaurants by the staff. Each time we came and went one of the staff members spoke to us and seemed to remember us. The breakfast was very good and offered many options to please different tastes. We would definitely stay here again if we were in the area..

Bill C, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
Great to hear that you enjoyed our staff during your stay. I am so lucky to have all of my staff who have dedicated themselves to making sure every guest's stay is the best it can be. Thanks for your comments on our breakfast as well. Another one of our guest favorites. Hope to see you again really soon.

"Home away from Home in Houston"

5
28/12/2015

Great staff always friendly and competent, amenities like happy hour, very clean big rooms with free internet, fantastic breakfast. Great value, just love the little happy hour. Great location right next to restaurants.

Bill C, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
So happy to know you enjoyed your stay with us. Our happy hour is another favorite of our guest's and does add a little something extra. Thanks for your kind words on our staff. I will let them know how much you appreciated them. Please come back and visit again soon.

"Lovely hotel with excellent service"

5
20/12/2015

I must give this hotel an excellent review for a number of reasons. First, the rooms are nicely furnished, very clean, and comfortable. Second, the hotel staff is friendly, courteous, and does everything to make your stay as pleasant as possible. Third, the hot breakfast served is very good. At the front desk the lady named Anna is exceptional in her friendliness and desire to please. She should get a bonus for how well she handles customers and represents the hotel. In addition, we were there just before Christmas and the decorations were beautiful (Anna is also an artist and was responsible for them). I definitely recommend this hotel and will be happy to stay there again!

Bill C, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
We love to receive another outstanding review. So glad you enjoyed our hotel and staff. Anna is one our true "gem's" and we are blessed that she share's her artistic talent as well as her great personality with us all. We look forward to your return visit.

"Little but comfortable time"

5
12/12/2015

Even though my time was short lived at the suites it was comfortable and very close to all the needed place for anything that was needed. I was surprised by excellent Customer Server by Anna at the front desk who was very helpful with any question had making sure everything i needed was taken and yes i would stay there again.

Bill C, General Manager at BEST WESTERN PLUS Westchase Mini-Suites, responded to this review
Thank you for sharing your comments about our hotel and especially the kind words about Anna. She was so excited to know that you enjoyed her service-it really meant a lot to her. Looking forward to your return visit.

"Value for Money"

5
03/12/2015

Good value for money and an enjoyable stay. Helpful, cooperative and smiling staff. Decent breakfast options. I would recommend this place for sure with friends and family. Only thing that I would anyone to consider is the unavailability/ absence of an elevator.

"Business stay"

5
01/12/2015

I have stayed at many hotels in my business travels (4-6 nights a month) and this was my first stay at this location. The location was convenient for me and access to the major roadways was simple. The staff greeted me nicely when I arrived and very courteous later when I inquired of a local place to get something to eat. The room was clean and properly stocked. I will surely stay here again!

"We got the VIP room!"

5
30/11/2015

Uppon arrival we met this friendly woman, who helped us find a better rate for the three nights we were going to stay than that I found online. She offered me the vip room for a very low price. We were going to pay for 2 nights and redeem 20k of our reward points. We were missing out some points from 3 previous hotels that week on our trip. So I was 150 points short. After 2 days I asked another lady I she could check me out for the first two days so I could receive those points to pay for the third night. But she told me, she was going to ask the mngr if that really was necessary. At check out it was all arranged for. One of the hotels got my point put on my balance so I had enough after all. Thanks for the help anyway, I appreciated it very much. The room was basically a lot of smaller rooms together. Lots of doors. The Jacuzzi was quit smal, but entertaining. It was also the only place to shouwer. While in the other room was a second bed/couch and tv. You could stay with 4 people in here and have two sinks but only one shouwer/Jacuzzi. The weather was poor so the pool was not being used. Our room window was at pool side, so it might be noisy when people are at the pool. The two fans on the sealing were noisy, but were easily turned of.

"Great Stay!!"

5
28/11/2015

We had a fantastic stay BW west chase mini Suites in Houston… the room was well lit, clean & spacious. The breakfast & evening snacks were nice. What we loved most about this hotel was their Staff… they were all so warm & nice! Anna & Daniel from front desk were very friendly, warm & professional. The general manager (don't remember his name) was also very courteous & went out of way to help us… They all ensured our stay was great! We have, since our stay, recommended this hotel to many of our friends. Anna would make these delicious warm biscuits for breakfast, we all loved them. The Gym, the pool & barbecue were functioned well.

"Excellent stay"

5
24/11/2015

The rooms are spacious. Bed comfortable and breakfast was good. We had our fur babies with us and they gave us a room close to the exit for easier access to walking area. The staff was very friendly and loved that Ihop is right next door. The only problem is that there is no elevator in this facility.

"Would stay here again"

5
20/11/2015

Very friendly staff, nice-sized room, good firm bed, nice shower, very clean. Very low noise level, in fact we could not even hear anyone in the hall. IHop right in front, other restaurants nearby. Conveniently located in Westchase right off Westheimer.

"Run down and needs renovation"

2
18/11/2015

Curtains were filthy, hole was cut in mirror to accommodate electrical outlet, walls have uneven paint, terrible patching. I wish I could attach pictures. Just felt dirty. Does not deserve PLUS designation. This was my second attempt at this property, sorely disappointed. I will continue to stay at the BW in Sugar Land, MUCH nicer.

"October 2015 visit"

5
03/11/2015

Decor of this hotel has been updated since my last visit and is very pleasing. Satisfying breakfast, clean rooms, quiet - all what you expect from a hotel when traveling. This has been my hotel of choice when visiting in the Westchase area.

"Good location and excellent service"

4
22/10/2015

This is a good hotel and you get a great service. It's not near downtown but you can access freeways and tollways very easy. Room is very spacious but decoration should be renewed since it's a bit outdated. It is very clean This is not a luxury hotel but is a great deal for the value. All glasses and dishes are disposable at the breakfast. They also have wine and cheese monday to thursday! Overall this is a great hotel for the value and I definitely will be staying again.

"Very Roomy and Comfortable"

5
21/10/2015

I enjoyed staying here very much. I was with a rather large group, so I didn't exactly "choose" this hotel, but I definitely would again. The room was comfortable and well-situated. (This means I wasn't cramped or running into furniture.) Shower was a bit too high to reach to adjust, but other than that, I have zero complaints.

"Good stay"

4
21/10/2015

This hotel is not located in the heart of the city, but near enough to Chinatown, the Galleria and water wall. The room we stayed in was spacious, clean, big and the beds were comfortable, but the bathroom is tiny and dated. Breakfast was alright. There is free coffee in the lobby, if one is lucky to get some.

"Ok Hotel for a night or two"

3
19/10/2015

This hotel was ok. There is no elevator so if you have a lot of luggage it could be challenging to stay on the second floor. Needs updating but it seems like they try to keep it clean. The check in experience was very good. Easy to get on Toll Road from this hotel.

"Great location, Excellent Staff"

4
16/10/2015

Good hotel, need new beds at least the two rooms I experienced the beds were average (111,125). I guess the lighting varies room to room. Couldn't have received better service, they have the most excellent staff. They have a wine and cheese reception. Parking was never an issue. Walls are thin and if no kids are staying above you, noise won't be an issue. The rooms are spacious.

"This is my hotel of choice when I travel."

5
11/10/2015

Top of the list, the amenities. Coffee is served 24/7, plus there's a microwave and fridge in the room. The staff is friendly, the rooms are spacious and clean, and I like the location. If ever there's a problem, they're quick to help and address my concerns. Plus, the cost is very reasonable!

"Great Stay"

5
05/10/2015

Very clean facility. Wonderful, caring staff. Had someone in the hospital for a procedure, so this was not a pleasure trip. But staff made it all so much easier. I am so blessed to have stayed here. Thank you for a wonderful stay. Will DEFINITELY stay here again if in the area.

"Great customer sevice, Friendly staff"

5
30/09/2015

I stayed at BW west chase mini suites for about a month for work. I had a good experience staying there... Rooms- were large, clean & well maintained. Staff - Everyone I interacted with was great, including the GM.. very professional, helpful & quick Breakfast - was decent with the usual hot and cold items Pool & barbeque - we had a good time by the pool & grilling using barbeque Onsite laundry - is good Around - hotel is close to ihop and other restaurants Overall I enjoyed my stay @ BW west chase & would recommend it to anyone...

"Terrible Odor"

2
28/09/2015

My hotel room had a very strong mildew smell which was originating from the air conditioner. A strong disinfectant smell from the bathroom indicated to me that the problem was known but not understood - the bathroom did not need the industrial strength disinfectant but the air con sure did. The room was very humid - another indication there was an issue with the air con. Tried another room but it also reeked. My colleagues room next door was fine. Would not recommend this place as it is unhealthy

"Not as good as reviews lead you to believe"

3
27/09/2015

With all the glowing reviews, you would expect this place to be really nice, but that is just not the case. No idea how this place got such great reviews? First off, from the outside, this place really looks run down. Checked in, no problem. Got to our room, almost passed out it smelt so bad. Crancked up AC to get some air moving, went out for few hours hoping room stench would clear out. Came back, still smelled awful. Went to front desk, they gave us new room that did not smell, no issues. New room smelt a lot better. This place is fine for an overnight, but certainly not a 4.5 to 5 star deal, 3 or 3.5 stars is about where this place should rate, not great but not terrible either. On the upside, the free coffee in the morning tasted good.

"Good Pet Friendly place to stay"

4
21/09/2015

Decent place to stay for a night or two. A little expensive for week nights. Room had some dust on furniture but generally clean. Appreciated that this hotel is pet freindly. would be nice to have a designated pet walk area.