Best Western Plus Hotel Sam Houston Inn & Suites,  Houston

4.0/5  - based on 111 guest reviews.
8049 N Sam Houston Pkwy W, 77064-3456, Houston, United States - See map
+1 281 970 7777 +1 281 894 2689

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> Room 1

1 adult

 

Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 112 traveler reviews
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The Best Western Plus Sam Houston Inn & Suites welcomes you to Houston! Our beautiful new facility is designed to meet the needs of both the corporate and leisure traveler with each room offering standard features such as complimentary high-speed Internet connectivity, micro-fridge, coffee maker, full size ironing board and iron, hairdryer, spacious work desk and a 37-inch HD LCD television with over 30 channels including a free movie channel. In addition we offer a business center (free to our guests), fitness room, guest laundry, meeting room, outdoor pool, and a complimentary breakfast and coffee each morning. Enjoy the excitement of live quarter horse racing from late July through early April just minutes from the property. The Best Western Plus Sam Houston Inn & Suites offers excellent facilities and amenities. Our staff is eager to help create the greatest lodging experience while visiting the beautiful city of Houston.

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Room 1

Guest reviews


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based on 112 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
51
Verygood
 
36
Medium
 
12
Poor
 
3
Horrible
 
10
Business Business 58
Couples Couples 26
Family Family 18
Friends getaway Friends getaway 7
Solo travel Solo travel 5
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Sam Houston Inn & Suites,Houston
  • 4
    « For a Long Stay, Not the newest but great hospitality »

    If you are going for a long stay. The bed was great, the staff was great and it could not be any cleaner. Problem is that it could use an update to the bathroom as rust was developing down from the handle in the bath/shower. It had definitely seen a long time use. The room had several patches that were obvious in the sheet rock and paint. There was no elevator so if you can't take the stairs which is inside, then you have to reserve the 1st floor. There was also no upgrade available (as only one room was an upgrade and it was taken for the entire 9 day stay). The staff was outstanding and it was like staying with friends.

    4
    « Eko Sulistyo »

    Pro: Very good hotel for long stay, feel like home in near beltway 8 houston. Near ihop restaurant. Laundry facility and warm staff.As foreigner very convenience since check in. Cons: Breakfast need non-pork/ham variety for moslem Good Job! Eko

    4
    « My Stay at Best Western »

    We had a nice quiet stay at Best Western. The rooms were clean and the Jacuzzi was extremely nice. The food choices for the breakfast could have been a bit better, but overall it was a very nice stay.

    5
    « Great stay & hotel! »

    This was a great experience! The hotel staff were great and accommodating. Location was very convenient. The breakfast was good and is better than most hotels. I will for sure stay here again. I will tell others about this great hotel.

    5
    « Highly attentive professional staff »

    We were in Houston for the difficult task of meeting with family to place our mother in Hospice. The warmth and professionalism of the staff gave us no worries or concerns about our chosen hotel. Any problem we had was addressed immediately and our comfort was their major concern. This hotel and these staff members were the only real positive and joyful experience for the whole trip for us. Jenna Front Desk and Vik in Maintenance helped my wife and I through this experience by meeting and exceeding our expectations. Thank you Best Western Plus for having such great people on your team.

    5
    « Great room, customer service and breakfast! »

    My guest room was very clean and tidy. The hotel staff provided excellent customer service. The breakfast included eggs, sausage, waffles and a variety of other items. The price was good for accommodations and everyone there was super helpful & kind.

    4
    « Mildew in room »

    I usually stay at this hotel but this time there was mildew all in the bathroom. Not sure if I will stay again. Breakfast was good and staff very helpful. In good area. Room was roomy and beds were comfortable.

    5
    « Unbeatable customer service for the best value »

    you can tell this is a family owned business in that you feel at home all needs are taken care of and the staff makes itt feel like home away from home. I will definitely be returning for both business and leisure, and will be recommendation thiae hotel to my colleagues and family.

    1
    « Do Not Stay Here »

    I was leery of staying here in the first place due to the Best Western name, I had thought of changing hotels at the last minute, and I truly wish I would have. It started (after having already traveled for 12 hours) by checking in with a lady who, while nice, seemed very scatter-brained and almost as if she were on drugs. She didn't even realize we had reserved two rooms until we brought it to her attention. We stayed on the second floor, right next to the elevator, and all night all I heard was people stomping above me and the elevator noise. The next morning, I put the "please make up room" sign on my door handle, only to come back to the room looking exactly the same. No fresh towels, nothing. The room had not been attended to at all. The hot water was another problem- there IS NO hot water. I finally figured out how to get it luke warm, but it was never hot. I also never got the fan on my heating unit to work. I truly was going to let all of these things slide as I'm typically and easy-going person, and I just wanted a comfortable bed to sleep in. But the final straw was our last morning there, when I woke up to the sound of dripping water. I threw on the lights only to find the ceiling above me leaking. There were huge bulges of water and water dripping out of the drywall seam. I called the front desk immediately. They couldn't get into the room above me, so they just said "it happens sometimes," and that it wouldn't collapse. I have never gotten ready and packed so fast in my life. After all of that, I definitely will not be returning. It's Hilton's for me from now on!!

    5
    « Flood / Travel / Customer service »

    I must say Wow!!! My home flooded about a year ago. home owners insurance covered all the repairs and put us up in a hotel immediately that night. So first off thanks AAA and AAA certified hotels seem to be great! We end up at THIS LOCATION down the street. Anyways the reason I went through downloading trip advisor and writing this review is because I had arrangements to stay in a hotel with a friend this weekend in Austin two days prior to heading out of town I realize I need to book my own room I'm no longer going to stay with a friend. ? this is ACL weekend (Austin City Limits Featival) I spent over 2 1/2 hours looking for a decent price for WITH my AAA discount and it's a nightmare dawns on me I had signed up for best western rewards I stayed there for over a month! I was having trouble getting into my account so more trouble! so I just call the location I prior stayed at and I explain the situation. The gentleman I spoke with was able to assist me with figuring out my rewards code, I was able to recover my password via email, AND TO TOP IT OFF he finds me an available room with TWO beds from Saturday until Sunday at 12 PM!! Immediately problem solved. I now have a room for the weekend of ACL.... and under $280 with taxes we don't have to check out until 12 Monday so we can sleep in after a long weekend. I even have the option to cancel the room by 4 o'clock tomorrow if needed. PARAM provided excellent customer service and went above and beyond to accommodate me he even stayed late so I could drive up there quickly so I could book my room due to it being out of town I wanted some confirmation printed out and he did it for me. Thanks again for helping your boss and other guest deserve to know your hard work. -stephanie Thanks for helping my road trip begin stress-free

  • 1
    « Liars and lowlifes »

    I booked in for 6 weeks of work following the Hurricane. After 2 weeks my key did not work and the front desk on a Sunday told me that I was due to check out. Of course I had my original email confirmation (which I showed the staff) of 6 weeks which got me nothing since they could now get double for the room. Best Western Corporate was absolutely no help so re-think staying at a best western they are independently operated and this one is run by lazy liars. Rooms are marginal and equipment in the hotel is breaking. Maids are do a good job but the front desk staff is arrogant and rude. Since I was notified on a Sunday I had to move I had to search until Monday Morning to find a room. Do yourself a favor do not stay here.

    5
    « Great hotel at this price point »

    Very impressed for a Best Western. New, clean, convenient to business in the NW Beltway. Room amenities are great (refrig, MW, Keurig). Very quiet, especially for being right on the Beltway. Great steakhouse next door. Breakfast typical of this style hotel.

    5
    « Bang for buck »

    Very well kept hotel, excellent friendly staff. They were working on grounds during my stay Looks awesome . Had issue with Shower, was moved right away Very happy with quality. The breakfast offering was great. I had to congratulate staff

    5
    « Best Western Plus »

    This hotel has a great staff. The guest room was clean room with several amenities (safe, small refrigerator, & coffee maker). The area where this hotel is located is great next to an upper scale restaurant but yet take out places all around. I keep coming back to this hotel mostly because of the people / staff and clean / fresh rooms.

    5
    « Family Owned; Great Customer Service; Great Location »

    We stayed 4 nights in this hotel while our daughter had surgery at a nearby Willowbrook area hospital. Our granddaughter stayed with us. The hotel was in a great location. Their complimentary breakfast was wonderful! A great array of various foods - all was very good. Our granddaughter really enjoyed the outdoor swimming pool. Hotel was quiet and had the best staff of any I have seen in years. Everyone was VERY friendly and professional. All went out of their way to make our stay a pleasant one! Would highly recommend!

    5
    « Always Helpful and Caring »

    I've stayed at this location about a dozen times in the past year or so. The staff is excellent; always helpful and truly caring as it comes to customer service. The property itself has been recently "refreshed" and is very clean and comfortable. All in all an excellent value. the property is also convenient to a number of moderately priced restaurants.

    5
    « Houston Heat »

    Very good location in Houston. Excellent steakhouse across the parking lot. Many other restaurants close by. Hotel was clean, and quiet. Parking was ample and seemed safe. Staff was helpful when I asked about local restaurants.

    3
    « OK except for smell in room »

    This place was OK for a one night stay, which is how long we did. The room, as soon as we opened the door, had a strong smell of either a stale locker room, or stale clothes that needed about 5 washings. The carpeting needs to be cleaned more that once a year to alleviate the staleness of the room.

    4
    « Comfort at a good price »

    Nice room with great bed & hot shower. Lots of food options nearby. Perfect for a traveler passing through Houston. Breakfast was above average. Internet was good. I would stay there again. Friendly staff.

    4
    « Good hotel, great value »

    Friendly and helpful staff, clean room and lobby, decent breakfast. Great value! There isn't much in the way of good restaurants in the are but we did find 11 Below Brewing where they had good beer and an excellent food truck.

  • 5
    « Great stay and friendly staff »

    No complaints. Great all around experience. Clean and professional. Had about 8 rooms and every one was happy with service. Will be staying there again. Only improvement would be more hot breakfast items but the staff and décor and comfort exceeded expectations.

    5
    « Relaxing »

    Arrived early and our room wasn't ready. Paren and his staff cleaned the room and had it ready in 10 minutes. The breakfast spread was the best I had seen in any Best Western I had stayed . A staff member keep checking to make sure their was plenty available for the stragglers.Very quiet place and friendly staff. Wish they had a morning paper. Mr Vik Singh should be proud of his motel.

    4
    « All star employee was great »

    Hotel had an odor in the room and the bed I believe was not cleaned appropriately but when you just want sleep at 2AM I did not report it. Even though I did not I know the man who checked us in would have done everything and anything he could have to make it better than anything. I think a housekeeping check prior to us checking in could have helped. other than the bedding the room was clean service was stellar and the hotel was beautiful!

    3
    « Good Hotel »

    This was nice hotel close to our distinction. We where please with rooms and the comfort of the beds. Hot breakfast with bacon and sausage, hash browns, eggs (little dry) fruit, lots of choices. Easy check in. Enter by the restaurant.

    5
    « Where we stay in NW Houston »

    This is our property of choice when we are in northwest Houston. It's close to freeways, shopping, restaurants, and for us, family. The management is helpful, especially Vic, who is there most nights when we check in. We will be back.

    4
    « Surprised »

    This was booked at a stopover between New Orleans and Corpus Christi. Th hotel was clean and fresh looking. Our room was clean and quite although the AC was set too low for us. The reception helped us find a activity in the evening, gave us directions and other assistance. Breakfast was sufficient although there was a long queue for the waffle machine

    5
    « Great Hotel »

    This location is close to one of our offices so it is nice to have a clean, restful place to stay when we are traveling. The staff is very efficient, the rooms are clean and beds are very comfortable.

    4
    « Convenience to Airport and Sam Houston Toll Road acess. »

    This place stands out head and shoulders above most Best Western's I've been in... and I've stayed in a lot! First of all, they let me check in early.... upgraded my room, and treated me with respect. Not that I drive for that... but it just seemed natural to them. The breakfast food was a notch above most... and the bed was the most comfortable ever. The staff was extremely accomodating too. I will come back to this BW. Thanks Sonny!.

    5
    « Excellent experience for the price »

    Hotel appears and is in excellent condition and is a great value for the price range. Friendly staff eager to please. Very clean with an extra touch of class and well kept grounds. The room(king bed) was very clean and pleasant in appearance. Good WI-FI, decent breakfast.

    1
    « The customer is NEVER right »

    Besides the large roach on the wall in the hallway, the hair on my bath towel that was never used, and the horrible check in experience...I would give this hotel a .5 out of 5. I was too tired to leave after the 400 mile trip so I stuck it out like a dummy. I didn't get the room I wanted and paid for my birthday. Breakfast was so so. Overall I will stay anywhere else in my next trip to Houston. Also apparently the room that's reserved and paid for isn't the one you get. First time in 10 yrs of staying in hotels that has happened.

  • 5
    « Well Maintained Place »

    Very well maintained hotel. Very Good Location. breakfast was nice & variety of breakfast was good. Nice Courteous Staff. Room amenities were also good. Bed very comfortable. Linen quality was some how old & worn.

    5
    « Amazing Hospitality »

    We have stayed here before and find it a perfect home away from home. This trip we were here for a week. The staff was awesome. I would like to single out one in particular who was a total professional and made us feel really welcome. His name was Param. Please pass on a "Job Well Done" to him from us.

    4
    « Close to Sam Houston Race Park »

    Stayed there because of the proximity to the Sam Houston Race Park. I live more than 20 miles from Sam Houston Race Park. I don't like to drive. I go to the Best Western motel because it is near Sam Houston Race Park. I just need to drive to the hotel one time then go home one time.

    4
    « Rained out in Houston »

    Arrived in Houston in the middle of the week hoping to get some sightseeinng before some conference. the city is huge and relied on our GPS to get around. the weekend turn to be a bit of a surprise when it started to rain and would not stop, the flooding was so bad that we were stuck in our hotel for a few days and the conference was cancelled. Sonny at our hotel was a great help. We were fortunate to have stayed at such a friendly place

    4
    « Anniversary stay in jacuzzi. »

    Firstly, the woman at the front was very professiona. There was a minor issue with the room, and the woman that mans the front desk helped us with the issue, and even got the manager to compensate for the issue. The bed was comfortable, but I recommend bringing your own pillows because the ones available are small. The jacuzzi is a typical one, not small, but not a huge one either. It was comfy, and a good place to relax.

    4
    « Night of Relaxation »

    My wife was readily distracted by the quiet atmosphere of the hotel. Managed to put down her phone and enjoy the quiet and have a very good conversation. Plenty of eating establishments around, so conversation and good eating were perfect components of a very relaxing day.

    5
    « Nice place »

    This is a nice place and very clean. Prices are kinda expensive. Staff is friendly and they serve continental breakfast. Nice place. Jacuzzi tub rooms. Would definitely stay again. Decorated nice. Kid friendly. Pool , excercise room.

    5
    « Best Best Western in Houston »

    It's my opinion, of course, but this Best Western Plus ranks very high with us. We've stayed here several times over the past few years and plan to be there again in April. The breakfast area is spacious, the hotel is clean and inviting, and the room was quiet and comfortable. We asked for a quiet room and got one on the third floor.

    5
    « Nice hotel - good value »

    Very clean hotel, accommodating staff, suite bathtubs are small but only a minor issue. Location is good for accessing sites around town. Room was clean and well maintained. Missed my temperpedic bed but overall bed was average.

    5
    « In town for a Stakes Race »

    Hands down this is a wonderful place to stay. First the rooms are awesome. The bed and bedding is amazing. We travel a lot so I know from experience what great a mattress, pillows, and comforter can do for a good nights sleep. The decor throughout is lovely and modern. The breakfast selection is top notch with the bonus of also having 2 people making omelets for guest. We needed to check in a little early and the front desk attendant was extremely helpful and welcoming. Everyone of the staff that I interacted with were blessings. They seemed to love their job and it showed. Cuddos to the owners and management of this hotel for employing top notch people that go over and above to your visit memorable.

  • 5
    « Great stay and Service! »

    I am a travel agent and I will surely present this hotel as a great option. It was very stylish with an updated decor. I didn ot have a chance to try the breakfast, but I am almost sure it was too a hit by the many people I seen enjoying it.

    4
    « Great Stay »

    The food in the morning was adequate. They even called to make sure that our room was serviced for. Kindly called when we left an item in our room after we checked out. the only downside was if the AC wasn't running, the room would smell wet, quite humid smell.

    4
    « Survey »

    the overall stay at Best Western was very good, employees were very friendly, helpful and professional. Room was clean and made up every day for my return, location was very convenient in regards to my business location.

    5
    « Best in town for the price »

    It's been over a year since I was here, but things have only gotten better. The upkeep to the hotel is awesome. Other than the rugs, it looks brand new. I hate that it went to NON-SMOKING, but I can live with that. The service people are awesome and I highly recommend this hotel.

    4
    « Thank you »

    It was a great experience. The staff was so friendly. I forgot some items in the room, and before our check out was complete the maid brought them to me! The location was convenient for us. The trip was quick, but the hotel did feel very "homey".

    3
    « Smell »

    If you are sensitive to smells do not stay here. As soon as we opened the door to our room it smelled like musk or b.o.. Going to buy air freshener tomorrow and hope it takes care of the situation for the week. Other then that appears to be clean.

    1
    « Do not attempt to make any changes or request to reservations! »

    I requested to change the date of my reservation and I was told because I prepaid that I was not able to change the date. I then requested to cancel my reservation and was once again denied because I had already prepaid. It makes no sense that because I prepaid that I can not cancel or change the date of my reservation. I did not stay in the hotel on the night of the 25th even though I paid for it. Unless something changes, I do not see myself nor my company ever conducting business with Best Western.

    3
    « Plain Jane »

    The website photos of the rooms, lobby, and grounds are much more impressive than this place actually is in reality. It's just a very small plain Jane, no frills, basic needs Best Western, nothing more, nothing less... Looks to be a fairly new property, Rooms were clean, the front desk staff was friendly, and I received the proper awards level recognition of a free bottle of water and bag of nuts. The in room amenities were your average mini shampoo and conditioner along with cheap ?off brand? coffee. They offer the usual free continental breakfast downstairs in the lobby each morning which I will rate as above average for a hotel of this star level and price point. In addition to the usual cereal, Danish and make your own waffle type fare, they also offered eggs & sausage, biscuits & gravy as well as premium coffee. The property is located right off the toll road with easy access in both directions, there are a few food options within easy walking distance, a Jack in the box, a Mexican restaurant, and a steak house. Sam Houston Race Park (Horse Racing) is a half mile away. Not really much more to report on good or bad, just your average, generic clean safe place to hang your hat for the night BW experience.

    5
    « Constant Travel »

    This hotel is a quiet and comfortable respite after a busy day of travel or long day at the office. The staff is extremely friendly, the rooms spacious, and the beds extremely comfortable. Great value when compared to other hotels in the area.

    4
    « Some positives, but weak rooms »

    The hotel is a little old and doesn't smell too nice, but the staff was friendly, and it gets points for my 2 most important criteria: the shower head was excellent, and the yogurt was above average (good selection of Yoplait, not some crappy off brand). I rarely stay at Best Westerns-I wasn't exactly sure what it was a "Plus", but pretty decent overall

  • 5
    « First Trip to Texas »

    When we first arrived to the hotel we were greeted with smiles. The outside was just beautiful and the inside was gorgeous. I was glad that they put us on the first floor...the room was big enough for my little gymnasts granddaughter to flip around. Breakfast was good, the kids enjoyed the waffles and I appreciated the clean dining area and how homey the place felt. I didn't find the people of Texas on this visit to be very friendly. But I think I got enough Texas hospitality from the staff at the hotel to make me visit again and give Texas another try. Thanks for making the visit worth it.

    3
    « Decent hotel but depends on the room you get. »

    Overall, a decent hotel, but the rooms make all the difference. The business folks I was traveling with were split. Two would go back and two wouldn't go back due to plumbing issues in both rooms and the smell in certain rooms was of mold. The breakfast was average but there was enough of it to go around. Very easy to check in and get the room key. Right off the Beltway which is very nice as well.

 

Getting to the hotel ...

All directions
·From: The north. Take Beltway 8, exit North Gessner Road, turn left on North Gessner Road to the Best Western Plus Sam Houston Inn & Suites. ·From: The south. Take Beltway 8, exit North Gessner Road, turn right on North Gessner Road to the Best Western Plus Sam Houston Inn & Suites.