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Best Western Plus Hotel Westheimer-Westchase Inn & Suites, Houston

2451 Hayes Road, 77077, Houston, United States - See on a map
Best Western Plus Westheimer-Westchase Inn & Suites - Welcome to the Best Western Plus Westheimer-Westchase Inn & Suites! The Best Western Plus Westheimer-Westchase Inn & Suites is ideally located in the center of Houston. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Plus Westheimer-Westchase Inn & Suites in Houston, Texas lets you relax and focus on the people and experiences you came for. We're conveniently located off the Beltway 8 in the Westchase District near the Galleria Mall. Our prime modern location puts us near many of Houston's top companies. There is a large variety of restaurants to choose from nearby.

Best Western Plus

Hotel Westheimer-Westchase Inn & Suites

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
based on 101 guest reviews
NOTE ISSUED
Excellent
68
Very Good
17
Average
6
Poor
5
Terrible
5
REFER TO NOTICE
Business Business
36
Couples Couples
15
Family Family
31
Friends getaway Friends getaway
3
Solo travel Solo travel
12
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Smelly room and disappointng breakfast"

2
492Eili, London, United Kingdom 12/05/2019

The room wasn't dirty but it smelled funny. I had to clean the entire content of my luggage upon arriving home as the smell had attached itself to every piece of clothing that has been in that room. The breakfast is for some reason served on all styrofoam one-use plates, cups and cutlery. Extremely disappointing as it shows complete disregard to the environment. Unbelievable that any hotel operates like this in 2019. Also. All the breakfast options were high sugar options. The pancake blend you use is inedible. Also, for anyone who wants to have their bagels with anything else than butter, jam or scrambled eggs, there are no options. The first night of my stay I was woken up at 1.30am by another guest trying to unlock the door to the room I was staying in. The other guest's key had my room number on it  and was standing there luggage in hand ready to check in to my room. Very uncomfortable situation to be woken up to as a woman traveling alone. The reception picked up the phone 1 out of 4 times I called. The rooms don't have a safe. The rooms are poorly insolated and have microwaves. One of the evenings my room smelled like I was staying in a soup kitchen as the hotel guest next door was cooking.

Adam P, Manager at Best Western Plus Westheimer-Westchase Inn & Suites, responded to this review
Thank you for reaching out and writing your review. We appreciate your patronage and apologize for the dissatisfaction of your stay. Your feedback is very beneficial and will help us facilitate all necessary staff and hotel improvements to ensure a positive guest experience.

"Good hotel let down by some staff"

2
Sea_change09, Geraldton 12/05/2019

Computer issues at the hotel really caused us undue stress and concern and the lady we dealt with, Crystal, was incompetant and unhelpful. On check-in, 4 April, our card was swiped. Days 3 and 4 our card had to be swiped again due to computer problems. Following day after check-in our room was not made up. Enquired to be told this was normal and it would be made up the next day, it wasn't. Went down to desk to report it but nothing could be done as cleaning staff had left. They gave us clean towels and toiletries. Room was made up on the following days. On checkout, 10 April, we were told they couldn't give us an invoice due to printer problems and they would email it to us. The following day, we were now in Austin, we checked our card statement to find we had been charged almost double what we were meant to be charged. Phoned the hotel and spoke to a lady who said we had checked in on 6 April, 2 days later than we had actually checked in, and said something about being charged a no show. She couldn't work it out and would get Crystal to phone us the next day. No call from Crystal, we had to phone her. She said "that was the charge and we had to get our bank to release the money". We phoned Customer Service to see if they could get to the bottom of it. This lady, also Crystal, managed to sort things out, but we never heard back from Crystal at the hotel. The hotel room and breakfast were both good. We would like to report back direct to BW but the survey has closed.

Adam P, Manager at Best Western Plus Westheimer-Westchase Inn & Suites, responded to this review
Thank you for reaching out and writing your review. We appreciate your patronage and apologize for the dissatisfaction of your stay. Your feedback is very beneficial and will help us facilitate all necessary staff and hotel improvements to ensure a positive guest experience.

"Not up to PLUS standards"

3
User 12/04/2019

We usually stay at Best Western Plus hotels and have stayed at this location previous but this time it seemed several issues were not up to their normal standard. The bath was not really clean, especially the shower. The room itself was rush cleaned since we caught the maid on the phone and she took her time getting off it before finishing the effort while we stood at the door.

Adam P, Manager at Best Western Plus Westheimer-Westchase Inn & Suites, responded to this review
Thank you for reaching out and writing your review. We appreciate your patronage and apologize for the dissatisfaction of your stay. Your feedback is very beneficial and will help us facilitate all necessary staff and hotel improvements to ensure a positive guest experience.

"Nice hotel!"

5
User 30/03/2019

I stayed at this hotel for 3 nights. I checked in on 3/20/19 and checked out 3/24/19. Overall I liked the hotel Crystal was very helpful in assisting me in my stay needs. I really enjoyed the friendly staff and the cleanliness of the rooms. I would definitely consider staying here again.

Adam P, Manager at Best Western Plus Westheimer-Westchase Inn & Suites, responded to this review
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your visit. We look forward to your next stay.

"Not meeting expectations..."

1
User 18/03/2019

This had to be among one of the worst hotel stays our family has had in a long while. The free breakfast was late according to posted times and it was not comparable to other Best Western Plus hotels. The hot water took 20 minutes to heat up before we were able to shower. The bathroom tub was dirty and was not clean even after our request was made know to management.

BestWesternHotels, Corporate at Best Western Plus Westheimer-Westchase Inn & Suites, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"A great hotel for a great price!"

5
Linda M, Victoria, United States 08/03/2019

Clean room and bath, comfy bed, super breakfast (with eggs and sausage patties and gravy with biscuits), and it's off the main road so you don't get the traffic sounds drifting through the window. Very friendly staff! A+

"Poor Service and unclean room"

2
Coastal61720152823, Houston, Texas 06/03/2019

Room was not clean. Urine and feces in the toilet. Had to sleep on the couch since late check in. No one attempted to contact.e clean the room after reporting the issue. Took pictures of the room if needed

"Worth it"

4
User 13/02/2019

Sharon was amazing in helping me check in. The hotel was always clean and I really liked the modern touch. It was open and airy. Housekeeping was spot on, I never ran out of towels. The only reason they didn't get a 5 star from me was because the room had a slight smell. it wasn't too bad, but still noticeable to me. Smelled like water.

"great stay at BW Houston"

5
Trek57115742940, Irvine, California 13/02/2019

Clean and nice room. Especially enjoyed a breakfast in the monring before I move to customer meeting. Checked in & out time was fast and very kind. I really enjoyed at Best Western Houston. I would recommend you to visit here.

"Very comfortable"

5
User 09/02/2019

The room was nicely appointed. The bed was extremely comfortable. The bathroom was roomy and had a nice walk-in shower. The towels were above average in quality for a motel. Good flatscreen TV. Breakfast was tasty and had a good variety. This place exceeded my expectations.

"Nice staff, but needs maintenance"

4
Patty T, Houston 15/01/2019

I stay here all the time. I love the staff. They are always super friendly and helpful. However, the place needs a serious facelift and cleaning. The rooms sometimes smell like whatever cleaner they use to hide the awful smells produced by the previous guest, and there is a lot of damage and age that needs to be addressed. The price is pretty good. If the place would be overhauled, I would give it five stars.

"Not good"

1
User 28/12/2018

We choose the hotel as it was advertised as a "new" hotel. Extremely misleading the hotel is not new, it smells as dog urine,and poop all over. According to the front desk they changed the hotel name that is why is considered a "new" hotel. The first room they gave us when we opened the room it smelled so so bad like wet dog, urine ...it was truly disturbing. We rented 2 other rooms, we had to purchase cleaning supplies lot of lysol to mask the bad nasty odors. Additionally it was raining when you come in to the hotel the front door the roof was leaking and the floor was all wet. Front desk there was towels on the floor not sure if they were covering wet floors. Truly do not recommended hotel at all. If you are going to accept pets, you need to ensure that cleanliness is above and beyond standards. Additionally would recommend hard surfaces flooring vs carpet for easy cleaning and maintenance. Note to management shame on YOU

BestWesternHotels, Corporate at Best Western Plus Westheimer-Westchase Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"For a funeral"

5
Daniel K, deweyville tex, United States 29/08/2018

The stay was really nice. Rooms are clean, staff very friendly and accommodating. Only thing on check out no receipt and thought I received an e-mail of receipt but not one sent to e-mail. Overall very satisfied with the stay. Well lite parking area, and security. loved the colors and relaxing atmosphere of the lobby area. It was very welcoming to us on entering.

"Nice Houston Overnight"

4
dbayou, Austin, Texas 28/08/2018

Stayed overnight on the way home from a road trip. This was a nice and modern looking property. Wasn't aware it was previously a Country Inn. The rates were very good. Hot breakfast included, not just continental. The room had many convenient outlets for recharging electronics, a plus. And also a small refrigerator and microwave. The shower was modern but had a couple of issues. The half-panel glass can allow water to splash out. A steamy bathroom too. Also, the shower pan was creaky when stepping around. The location was good and easy to navigate around. The property is a very good value and will be on our list for the future.

"Clean & new "

5
kalrings, Tampa, Florida 17/08/2018

Hotel was very clean, nice, & new. I'm super picky about hotels and was very pleased with our stay. They offered breakfast but we didn't have time to stay and eat. Would definitely stay at this location again. Great price, great service, great facility.

"A Night in Houston"

4
Charles P, Mint Hill, North Carolina 24/07/2018

You seldom go wrong with Quality Inn. This place is located about a block from Wilcrest & Westheimer Rd, in the "Westchase" area, on Hayes St. It's so close to loads of food places on Westheimer and a shopping center. The lobby is nice and the area used for the breakfast is quite spacious. They served eggs, sausage, waffles, cereals and other standard breakfast food. It was good. The room was clean with a comfortable bed and a nice bathroom area with a shower. A good night in Houston.

"Great value"

5
GaryvE, Cape Town Central, South Africa 29/06/2018

One of the best value hotels I have stayed in. large, super clean room, desk with good lighting. Large comfy bed, and a good complimentary breakfast. Fridge in the room to keep the leftovers of large meals from the many nearby restaurants

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