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Best Western Plus Hotel JFK Inn & Suites, Houston

15615 John F Kennedy Boulevard, 77032-2313, Houston, United States - See on a map
Best Western Plus JFK Inn & Suites - We are awaiting your visit at the Best Western Plus JFK Inn & Suites! The Best Western Plus JFK Inn & Suites is ideally located in the center of Houston. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

If you're looking for business or leisure Houston hotels near IAH Airport that provide southern hospitality and a great value, welcome to our Houston hotel. With great access to the George Bush Intercontinental Airport, guests enjoy a superior location and competitive rates along with the best in service. The Best Western in Houston is known for dishing up plenty of southern hospitality, fantastic amenities and luxury bedding. You'll be within driving distance to most major attractions and conveniently situated near shopping and dining options. This Best Western is by the George Bush Intercontinental Airport and offers a free 24-hour airport shuttle service, Please call hotel from baggage claim area when ready for pick-up. Easy access to all major freeways makes commuting for business travelers a breeze. A few of the regular guests at our Houston hotel include employees of Siemens, Baker Hughes Halliburton and General Electric®. There's plenty of time to sleep in when you're just a short drive from your meeting. Your Best Western Plus JFK Inn & Suites is near the Golf Club of Houston, at only seven miles away. Downtown Houston is 15 miles away and the Houston Museum District is 19 miles from our Houston hotel. Whether you want to spend the day on the links, enjoy some culture or explore everything the city has to offer, it's all readily available. The Reliant Stadium Complex is 30 miles away and a top destination for many of our Houston hotel guests. Our proximity to major corporations in the Greenspoint Business District is also a big reason why many guests choose to stay with us. Relax in your spacious, cool room and rest assured that any place you need to be is only a few minutes away. If our staff can help make your trip better or easier, just let us know. We pride ourselves on always going the extra mile. Reserve your next stay at the Best Western Plus JFK Inn & Suites for a stress free trip! Enjoy your stay!

Best Western Plus

Hotel JFK Inn & Suites

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
based on 371 guest reviews
NOTE ISSUED
Excellent
203
Very Good
121
Average
25
Poor
14
Terrible
8
REFER TO NOTICE
Business Business
113
Couples Couples
87
Family Family
93
Friends getaway Friends getaway
21
Solo travel Solo travel
41
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Amazing service!"

5
luvtravel06, Fort Worth, Texas 18/08/2019

We stayed at this hotel August 16-17. The lady that check us in was so nice. We have recently started staying in Best Westerns and there service has always been outstanding. The hotel seemed new and the rooms were nice and cool when we arrived. Definitely recommend staying at this hotel when in Houston. Breakfast was good as well. The area around the hotel was okay and there were plenty of places to eat around the hotel.

"Best Western JFK"

5
Vincent T, Aledo, United States 16/08/2019

This Best Western was in the right place for the business trip I had in Humble. The surrounding restaurants were within walking distance which made not getting out in traffic after a long day that much more enticing to stay at this hotel. the staff was very knowledgeable and quick to recommend favorite places to eat.

"Everything you Need"

4
MacAttack720, Perth, Australia 13/08/2019

Spent a couple of days here and used all the facilities, Laundry, gym, pool. breakfast bar. Modern and clean with helpful staff, Airport shuttle was a blessing as trying to find your way to terminal is a challenge. Enough restaurants etc in the location to cater for most needs. Would of like to give a higher rating except for the payment issues: Took issue however when we found out the credit card had been charged twice. Apparently a holding bond returned when you depart... no need for this as they have credit details and could charge if damage if needed. This caused issues as I had been traveling using card for weeks and just about used up credit, withholding a second amount reduced my credit limit. Funds then not released till a week later "why".

"Clean and Convenient"

5
799sheilac, Trempealeau, Wisconsin 04/08/2019

We stayed here because of an early flight the next day and did not want a drive. The hotel is very clean and I love the smell in their hallways. The staff had just experienced a black out and was still able to get us to our room efficiently even though there system was down. Sometimes staff do not know how to go old school and they did. the hotel smells fresh and clean. The rooms are well-appointed and have all the lovely amenities that we have grown to expect when staying at a PLUS property, mini-fridge, microwave, in-room safe, etc. The shuttle is the answer from this property it runs every half hour and allowed us to turn in our rental car early and they picked us up at airport rental with just a phone call. Breakfast was very boring, Nothing out of the box except the pastries which were from Sam's club (so not appealing nor do they taste good). They only had margarine no real butter for toast ewww.

"Great place"

5
User 26/07/2019

I miss my flight and had to find a hotel near the airport. Luckily, I selected the JFK Inn and Suites. It is a very nice place and the night attendant was extremely nice. My only regret is that it was only an overnight stay, will gladly stay there again.

"Good stay"

4
User 08/07/2019

I love this hotel great staff very welcoming and always very customer friendly. It's not the first time I've stayed here. It's where I prefer to stay if I have a conference in this area. It's been remodeled everything is clean. If any complaints at all it is minor things for me. Which is there was no vent in the restroom or hook on the bathroom door. That is just being pick, but it was two things that I kind of didnt like but it would not prevent me from staying here again. I just gotta be fair and reasonable. They do have a pool it's by the airport but noise is not bad at all.

"Great Hotel —Airport Location"

4
Maxz007, New York City, New York 26/06/2019

This hotel is 3 miles away from the George Bush Airport in Houston. Big rooms, very clean. There is a gym and a bunch of restaurants right next to the hotel. If you are traveling to Houston on business this is the place to stay.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, Thank you for staying with us and for telling others about our hotel.

"This place is awesome!"

5
User 18/06/2019

I rarely bother to leave reviews, although I depend on them to select accommodations. This is my second review for this location. We were very happy with every aspect of this hotel. Very clean. Great breakfast with Build your own Burrito, waffles , fruit, etc. We used the clean laundry room that was provided on the 1st floor. There are a few places next door to eat. Pizza, Subway, and Mediterranean food. The staff and shuttle were excellent and very friendly. We definitely would stay here again if we had the chance!

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, we really appreciate your comments and thank you for being such a loyal guest.

"Great place to stay if you are stuck in Houston over night"

4
Chloeh114, Chicago, Illinois 16/06/2019

Hotel near airport . The have free 24 hours shuttle service to and from airport.the front desk and others were very nice and helpful. The room was updated , there was a muss smell in the room. I was so tried from my delays that I went to bed. With out reporting it. Had a early flight the next morning. The breakfast, was standard cereal, yogurt toasts, waffle and hot eggs. Limited on fruit , would like to see more , wish they would of had hard boiled eggs . Except for the smellin the room hotel was fine. I would stay again if struck overnight in Houston.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, Reading reviews like yours make us keep working hard and find better ways to serve our guests. We appreciate your comments and hope you comeback and see us

"Clean, convenient and great staff"

5
User 12/05/2019

My wife and I used this hotel for an overnight stay when traveling through Houston. The hotel is either new or newly remodeled. It was attractive and clean. The shuttle driver was very professional and prompt. (It runs every 30 minutes to the airport.) The front desk attendant was very kind and warm while quickly checking us into a room. She kindly asked what room and where we might prefer one that was available. We didn't use the workout facilities or the pool but they looked great. The hotel also had a great snack/food selection for after hours purchase as well as 24/7 hot coffee. We highly recommend this for your stay.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, Taking care of our guests is our pleasure, when we read reviews like yours we get the motivation we need to keep up the good work. Thank you for your comments and we hope you stay with us again.

"Expected more"

2
ncf5031, Bellefonte, Pennsylvania 27/04/2019

All of my linens had some sort of stain on them, including the towels. The breakfast is horrible, including the coffee, and the fitness center has no means to clean the equipment after it's used. Beyond that, my particular room had a very humid, moldy smell coming from the ac unit. I'd recommend staying at one of the many other hotels in the area that are similarly priced.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, Please accept our apologies, we do our best to to be able to catch on time staff mistakes but there are times when is hard to keep up during training period with new employees, from now on we will pay better attention to the training staff.

"Houston hotel near airport"

5
erict549, Lake in the Hills, Illinois 26/04/2019

This hotel was pretty nice. It was right next to the George Bush airport. There is a strip mall next door with a nice variety of inexpensive restaurants. The facility was clean and relatively up to date. The price was great for the area.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time and sharing your experience with others.

"Fantastic service, location,and Friendly atmosphere"

5
Gerald S, Redlands, United States 24/04/2019

Our room was clean, breakfast was excellent and the staff was super friendly, knowledgeable and anxious to serve. A shuttle to and from the airport was an amenity that was the cherry on top! Best Western will definitely be our choice in the future. We couldn't be more happy with the quality, cost and atmosphere.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, We try our best to provide not only a good and professional customer service but clean and well kept property as well. We hope you come back and see us again.

"Actually Clean and Comfortable"

5
GoPlaces57718682786, Boca Raton, Florida 16/04/2019

To many hotels put up altered photos or reviews of how clean their rooms are, or how nice the hotel is. The Best Western JFK was exactly as advertised. Maybe I got lucky and stayed in the showcase room, but it was clean, everything worked, including the remote. The hotel staff was pleasant, and accommodating. I was tired and forgot to ask about military discounts, but the lady at the front desk, was more than happy to apply the discount even after my CC was processed, and it actually worked. I highly recommend this hotel.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, I am glad to see that my front desk staff is committed to deliver professional customer services to all of our guests. Thank you for letting us know how you felt during your stay. We hope you comeback and see us again.

"Clean"

5
Laikipia, Miami, Florida 19/03/2019

I made a stop after a long drive from Florida. Their beds are very comfortable with clean linen. Their bathrooms are clean and spacious. They are located just a few minutes from the main airport; they provide shuttles to and fro the airport Great stay

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, We are glad that you liked our hotel, service and amenities we offered. Thank you for staying with us and for sharing your comments with future guests.

"Good for business travel, near airport."

5
anthony5089, Saginaw, Michigan 19/03/2019

Bathroom too small, parking very limited. Could use better quality shampoo, lotion and soap. No restaurants in the area. Ok for business travel if only for 1 night. Not recommended for vacation stay. Clean, excellent beds and pillows. Professional staff. I did not experience the breakfast.

"Great Stay"

5
Tour39507293731, Sulphur, Louisiana 18/03/2019

Very nice lobby, geat first impressions. Friendly receptionsist at the front desk and clean updated room. Easy check out and super conveneient to my airport parking lot which was my primary reason for choosing this location.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, We are glad to see that you had a good stay and that we were able to meet your expectations.

"great hotel"

5
Kimberly J, Cincinnati, Ohio 01/03/2019

I found this hotel after the hotel I originally booked was overbooked and did not have a room for me. Front desk staff was helpful and friendly, rooms were spacious and clean. Airport shuttle was timely. Great value!

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Kimberly, We are glad that after all you still had a good impression of the hotels and people in Houston. Thank you for sharing your experience!!

"Park n Fly"

4
Carrie C, College Station, Texas 21/02/2019

Not only does this hotel provide excellent airport shuttle service and low cost park n fly specials, their customer service is top notch. A warm breakfast, gym, nice rooms, comfortable beds, and secure parking all make this hotel worth your stay.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Carrie, Thank you so much for your comments! He hope you comeback and see us again.

"Okay for an overnight hotel"

3
40Now, Edmonton, Alberta 01/02/2019

We stayed at JFK twice on a recent trip. Our group of 14 enjoyed the little pub, Hoot's, next door on first night. The rooms are the main level were updated and quite nice. The carpet looked like it could use a good vacuum. The rooms on the second level were not as nice as they appear not to have been updated just yet. The included breakfast was run of the mill. The shuttle van seemed to be on it's last legs. We watched it be boosted twice. Made me nervous that we might not have transportation back to the airport.

"Courteous Staff"

5
Mike C, Conklin 01/02/2019

The room rate was reasonable, the room was clean. Standard hotel breakfast, but food was fresh and area was clean. The Front desk staff was very friendly. The Shuttle driver was friendly and courtious.

"Excellent Stay"

5
350farahf, London, United Kingdom 28/01/2019

Friendly Staff, Clean room, Good Breakfast & near to airport. We arrived on 25th Dec 2018 and all food shops was closed. Staff helped us to find a place to eat. This was a life saver. Nothing to complain about this hotel.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, Thank you for staying with us, we are happy to see that you had a pleasant stay.

"Worst hotel "

1
K7063TOgregg, Wintergreen, Virginia 27/01/2019

From the terrible hotel van to the rude lady who checked me in. Hotel had about 25 people there and they wouldn't get us 2 extra pillows from housekeeping or another room. If it was my business I would fire her on the spot. Lazy . Wouldn't answer phone when we called down for pillows. Had to go down and they said they were ‘' not allowed to go get us 2 more pillows. King bed and pillows for a child's bed. Would never stay there again ever if they gave me a room. Greg Gilmer

"Best? Only if you have no fear of Cancer"

1
redcusic, San Francisco, California 25/01/2019

I stopped here overnight between Havana and my home, San Francisco. The SF flight would have gotten me in early in the am. My plan ( clearly poorly researched) an affordable hotel with room service. Not only was there no room service ( no bar) but after 10:00 pm the mini mall next door had shut down leaving only Jack in the Box 3 blocks away. But I digress. This place had a lovely staff but I smelled an odd odor at the front desk. After paying, I discovered the origin - whatever chemical agent they used to clean the carpets was at a level to gag you. I seriously think that female staff of reproductive age need a safety inspection. Had I not just paid, I would have changed hotels immediately. My advice, pay a little more, get a hotel that at least has food ( their free breakfast ends at 9:00 am. How relaxing). Most of all do a little inspection before checking in and finding yourself in what smelled like a hazardous chemical spill.

"Best value of any hotel."

5
loys2018, San Antonio, Texas, United States 18/01/2019

This is one of the best if not the best hotel to stay at when in the JFK Airport area. The staff, cleanliness of the room, excellent breakfast, and several restaurant to choose in walking distance makes it a wonderful stay.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, We appreciate your comments and thank you for taking the time to write this review. We hope you comeback and see us next time you are in town.

"Clean"

5
User 01/01/2019

The hotel is very cozy, clean and comfortable! Shuttle service to and from the airport is free and on time. The hotel has a friendly staff and has a decent morning breakfast. Just the place we needed!

"Close to airport but call to get picked up"

2
Terri B, Assisi, Italy 01/01/2019

Room was dirty. Dropped something and had to move night stand. YUCKAirport pickup needs to be vlearly defined. I waited 50 minutes and had to use a pay phone to call. They are close to airport...didnt understand why the arragements i made weren't honoredJust OK .Could be a lot better

"Very Friendly staff"

4
LondonLeslie, London 02/12/2018

Arriving at the hotel after a long flight, we were greeted by a lovely smiley lady on reception. She could not have been any nicer or more helpful. The room was very large, clean and comfortable- perfect for an airport hotel.There is very little to do, and not many options for dinner close by- but for one night this is a great hotel.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, Here at Best Western JFK taking care of our guests is a pleasure. With your comments you give us what we need to keep up the good work!

"Nice hotel "

4
rtoddgodfrey, Meridian, Idaho 27/10/2018

After 8 days on the island it was nice to see a smiling face at check in. TJ was smiling and funny as we checked in. Room was clean and spacious. We stay here every year and never been disappointed. Free airport shuttle is nice also.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, We are glad to see that you had a pleasant stay and thank you for sharing your experience with others.

"Missed flight"

3
bobo1Ky, ky 16/10/2018

Had some flight issues and needed to overnight. This property is close to the airport (IAH) and they have 24 hour complimentary shuttle. Just a few miles from airport so they get there pretty quick. Complimentary breakfast was good. Staff was friendly. Hotel rate was very reasonable. If I had a negative it would be they could do a better job when the vacum the rooms.

"FANTASTIC HOTEL SCORNED BY LAZY UNCONCERNED FRONT DESK STAFF"

2
MORGAN M, SAN DIEGO, United States 08/10/2018

Fantastic Rooms Great Location But don't expect to be treated like anyone more than just another body showing up at their door The Front desk Agent Snickered over a bottle of water and some peanuts or my points knowing i arrived there famished at midnight due to a cancelled flight .The next morning i called the desk for a toothbrush and it was more like getting a tooth pulled when i asked if it could be taken to my room it never arrived and i had to retrieve it an hour later. Then came breakfast the item trays were nearly empty and i wasn't about to scrape the tray bottoms for a meal so i i asked the front desk agent to kindly have the trays replenished and was told whatever is there is all there is.. OH .SNAP THE STAFF IS INCOMPETENT AND UNACCEPTABLE . AND THIS REVIEW IS COMING FROM A DIAMOND MEMBER I USUALLY STAY ON MY BUSINESS TRIPS AT BW THIS WAS A STUNNER TO SAY THE LEAST

"A peace of mind and heaven in the heart of Houston"

5
M3708BZandrewd, Libby, Montana 29/09/2018

If you want to be treated with respect and by a courteous staff this is your stop. If you want luxury and a well maintained home away from home this is your stop. All of this without making a dent in your pocket book this is definitely your stop. Stop stay and feel the peace this place has to offer I did and I keep coming back over and over for 7 years now.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, On behalf of my entire staff I would like to thank you for your words, we truly appreciate your the recognition and your loyalty to us.

"Comfortable stay before flight"

5
Mary Anne P, Texas 27/09/2018

The staff is friendly and helpful. The room was clean and the bed was very comfortable to get a good nights rest for an early morning departure. The van was on time to shuttle to the airport and I appreciated the to go breakfast bag on the counter prior to leaving. Great stay! I will definitely stay again.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear guest, Thank you for choosing us over so many choices in this area, we are happy to see that our guests are able have a nice and pleasant stay.

"Love this Hotel!"

5
trelay15, Mount Airy, North Carolina 26/09/2018

My husband and stayed here two nights for a business trip and we were extremely happy with our stay! The hotel from the minute you walk in is extremely nice. The staff was very helpful and polite. Our room was large and very clean. We had a microwave,minifridge, coffeemaker, a desk area and a sofa. The bed was a large King bed and was very comfortable.Housekeeping cleaned our room and gave us fresh towels both days. Breakfast was hot and fresh and had a nice variety to choose from. It is very close to the airport so you can see the planes take off over the hotel, They have a free airport shuttle every 30 mins (or sooner if you let them know) Overall it was an excellent place to stay and if we are ever in Houston again we will stay here!

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, Thank you so much for sharing your experience with others, your comments are very valuable to us.

"Great location close to airport and reasonable prices!"

5
OneCvilleFamily, Virginia 27/08/2018

Our family stayed here recently during a very long layover at IAH. It took us five minutes to get there from the airport. (They have a shuttle but we got a cheap car rental.) The rooms are spacious and clean, beds were comfortable, and the wi-fi was pretty good. Check in and check out were effortless and we will definitely return if we ever get stuck on a long layover again!

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest! Thank you for telling how are we doing, it is a pleasure read reviews like yours.

"Great stay!!"

5
dptexastallo99dtp, Waco, Texas 27/08/2018

This is a great place to stay friendly staff, very nice rooms ,very clean ,breakfast is very good always hot and fresh.I will continue to stay each time I come to Houston. Easy check in and out never any problems and is a great location.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, Taking care of our guests is our pleasure, we thank you for your comments and for your loyalty to us.

"1 am Best Western Plus JFK Inn"

5
Guy T, San Jose, Costa Rica 06/08/2018

United Airlines delayed our plane 11 hours to make a one day trip into two day trip. It has happy before with other Airlines. Oh and United Airlines ran out of Hotel Vouchers too. So I had to pay for two Hotels that night. One in Houston and one in Canada. Got to the Best Western Plus JFK Inn at 1 am their time. I was one hour behind all the next day too. Breakfast over at 9 was just arriving, then checked out at 12 instead of 11. Almost missed my plane the next day at 4 pm their time. Finally caught up with the rest of the world at 3:30 pm. Thank you Houston for all the laughts.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, We are glad to see that you had a good stay and we were able to turn a chaotic situation in to a pleasant experience.

"Smart choice at IAH"

5
Sally F, New York City, New York 27/07/2018

We booked a room for one night and the staff could not have been NICER. Myriam and Jenn at the Front Desk were especially helpful. Good price, excellent service. Free airport shuttle and breakfast make it super.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Sally!! It was a pleasure having you as our guests, we want to thank you for recognizing by name our staff and for sharing your comments and experience with others. We hope to see you again!

"Airport Shuttle"

4
Teresa5965, Wichita, Kansas 25/07/2018

We needed a hotel near the airport for one night. We were pleasantly surprised that the airport shuttle picked us up within 15min of us calling them. Our room was clean and renovated. The hotel is located next to a little strip mall that has several restaurants and a liqueur store. We would return again.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, Thank you for this review, we appreciate your comments and thank you for sharing your experience with others

"Good clean hotel close to the airport"

5
User 07/07/2018

We needed a hotel for one night near the airport. This one worked out great - it is very clean with great customer service. The complimentary breakfast offered standard items for this type of hotel, which gave plenty of options to start one's day. The hotel also has a shuttle service that operates on a schedule.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, We are glad we were able to meet your expectations, thank you for taking the time and write this review. We hope you come back and see us again.

"Perfect location! Excellent shuttle service!"

5
JLJ925, Southeast Texas 17/06/2018

This hotel was perfect for a quick overnight stay for an early morning flight. Excellent location, great price, nice lobby area, clean/spacious room. (We left before breakfast was served so can't comment on that.) Best part was the shuttle/parking service. When checking in, I asked the front desk clerk about suggestions for airport parking, and she told me about the hotel's shuttle service. I was able to leave my car at the hotel and shuttle to/from the airport for less $ than any other airport parking. The shuttle runs every 30 minutes from the hotel to the airport. Then after my return flight, I called the front desk and they sent a van right away to bring us back to our car. VERY efficient! Overall, I will definitely be back and recommend this hotel to all friends and family traveling out of IAH!

Sanjay P, General Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, Thank you so much for your comments, it is our pleasure serving and helping our guests. Thank you for choosing us out so many choices in the IAH area, we hope to see you again in the near future.

"Extremely poor customer service"

2
milkyway_wanderer, Redmond, Washington 01/06/2018

I am a Best Western Platinum member. There is a review about this hotel by CanadianCT a few days before mine. I was one of the parties mentioned in that review - the one with the family. I already had a booking for 2 nights through the Best Western website - that particular night (Sat night) and the night before (Fri night). My reservation was for 2 queen beds room. My plans had changed the previous day (ie for Fri) and I was not able to make it. I called up the hotel and informed them of my updated plans. I was told that I *may* have to pay anyway to which I agreed to as long as I was assured of accomodation on Saturday. The lady confirmed this - even indicated that she will do the best she can to cancel for that day altogether if possible to avoid a charge. I showed up at the hotel at around 11:30 PM Saturday night to check in which is when the trouble really began. Although the hotel's IT system was down, phone lines were down (I wonder how the lady at the desk was talking to IT support on the phone) and CanadianCT was already being denied her room when I arrived. I was asked about my reservation details and then was told that I had no reservation in my name at all. I presented my reservation number and it still did not show up on the computer which had started working by that time. The lady at the desk then offered me a King Bed room which was available as long as I paid in cash. I was able to scramble my and my wife's purses to cough up the cash and was checked in. I explained my situation with the 2 nights booking and the lady double checked her system and confirmed I would not be charged at all as the reservation was completely canceled as per the system. When the IT systems came up, the pilot showed up and was processed ahead of me and CanadianCT, ie reverse order of our arrivals. Checkout was also problematic with unexplained charges against my name which were waived off. All throughout the conversation the manager kept telling me her version of the story which was different from the actual sequence of events and I had to keep correcting her facts. I wonder how much of that she really understood as she kept telling me I called up the 1-800 number to make changes and shifted the blame to them. The problem is : I never ever called up the 1-800 number! The feeling I got when I spoke with the manager was that she was only truly interested in keeping her profits, not genuinely interested in rectifying the concern.

Sanjay P, General Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, On behalf of our entire team, I would like to apologize for the inconvenienced caused to you, on the night of your check Comcast, which provides to us Internet, Cable and Phone services, had technical issues that affected a large area in Houston, due to that outage we were not able to use our computers, TVs and/or phone for several hours, we were able to communicate with management and Comcast through staff personal cellphones. Due to that outage we were unable to give you the proper room type and/or to verify reservations causing inconvenience not only to you but a few of our guests. We hope that the compensation given to you by management after clearing the confusion was satisfactory.

"Convenient and Exceeded Expectations"

5
MelissaMarie86, Navarre, Florida 27/05/2018

This Best Western is a convenient choice for anyone traveling through IAH. The 24 hour shuttle ran flawlessly and both my friend and I (whose flight left at 5AM) made our flights with ease. Susana handled our check in and was very kind and courteous. Room was immaculate and modern. The free breakfast was amazing, I loved the Texas shaped waffles!

Sanjay P, General Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Melissa, Thank you for sharing your experience and opinion with future guests and for recognizing Susana's hard work. We are glad to see that you were pleased not only with the hotel itself but with our service as well.

"Worst experience I have ever encountered"

1
CanadianCT, North Dakota 26/05/2018

I had high expectations- a 24 hour shuttle - awesome and much appreciated with a 11:30 pm arrival. Problem....the phone lines for this particular hotel were down. Called the main reservation number - they couldn't get through. Called another Best Western in the area - she too couldn't get through. Suggested that I call a cab as i would likely be reimbursed. Show up at hotel with taxi receipt - no - sorry - it's not our fault - the phones were out because of weather (but yet I was able to contact other hotels in the area).....hmmmmm....20$ out. Fine - I'll check in - well unless you have cash our credit card doesn't work (it/s now 12:00 pm). With limited cash that wasn't an option. After speaking to the manager who confirmed I would not be reimbursed for the cab, the manager (Sanjay) offered the only solution - we will cancel your reservation for no charge and get a shuttle to take you back to the airport. Are you KIDDING?!?!?!?! Another customer came in - same story. We asked if we could stay the night and run the credit card the next morning - No - not possible. I pitied the young woman at the desk who was basically having to turn away customers at midnight. She tried running the card again - now a family of 4, myself, a pilot and another woman are in the lobby. Thank goodness the system ran our cards. I am truly astounded as to the horrible service offered by the manager Sanjay - the woman at the desk did her best to relay the information as nicely as she could - but we are all basically being told our solution was to cancel the room (for which there would be no fee - I guess we were to be thankful we wouldn't be charged for the cancellation since none of us had sufficient cash to pay for the room). They would even be kind enough to drive us back to the airport - so I guess we could sleep on the floors by the checked luggage carrousel. I am flabbergasted as well that I was not reimbursed the 20$ for the taxi - if you're phone doesn't work and you're expecting customers, I would think it would be a safe bet to drive your 24-hour shuttle to the airport to see if people are gathering. Thankfully the credit card machine started to work so we can check in. At this point, I'm not exactly filled with trust that they will fulfill their shutltle services tomorrow, so we shall see. I will NEVER EVER again step foot in a Best Western - especially this one. I have travelled extensively, and have never encountered a manager who seems to care so little about customer service.

Sanjay P, General Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, I want to sincerely apologize for all the troubles caused to you, it was a complicated night for us and it was not our intention to make you go through a hard time. I hope that after all, we were able to make it up to you and the final resolution and compensation was satisfactory. On behalf of the entire management team, I apologize to you again.

"Nice, quiet, close to George Bush Airport"

4
Kim B, Nashville, Tennessee 14/05/2018

This was a very quiet place, with attractive rooms. Clean, and close to the airport. The a.c. unit was a little older, and the controls weren't very precise. The fan didn't run like it was supposed to. There are free airport shuttles that run every 20 minutes or so, making this a convenient location if you're flying into George Bush airport. Lots of restaurants close by.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Kim, Thank you for this review, we appreciate your comments. We will check our AC units and will give them maintenance.

"Pleasant stay"

5
User 09/05/2018

Staff was very good. Friendly and pleasant and helpful. The room was nice, clean and very roomy. Even had a comfortable chair to sit in! Definitely would stay again. Breakfast was a good combination of cereal, fruit, beverages and hot dishes. Overall a good place that compares well against much higher priced motels.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Michael, On behalf of the entire Best Western team I want to thank you for this review and for your comments, you are giving us the fuel we need to keep pushing and happily take care of our guests. Thank you again and we hope you come back and see us.

"great place to stay"

5
User 06/05/2018

when i arrived at the hotel the clerk was very friendly and checked us in and directed us to our room,the room was very clean and well supplied with coffee make and the bathroom was nice and clean we had to go to the airport and get our granddaughtrer , the hotel had a shuttle bus to take us there and come pick us up which was very convient

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, It was our pleasure helping you and making the airport run easier! We are glad we were able to help and that you had a good stay. Comeback and see us soon.

"Excellent Hotel"

5
Brent J, Suffolk, United Kingdom 30/04/2018

We stayed one night because of its proximity to the airport. The staff were super friendly and helpful and the complimentary shuttle was brilliant - runs every half hour and they dropped us at the car rental when we left. Room was spacious and very good breakfast. Some aircraft noise but it's extremrly well situated for the airport! Would definitely stay there again

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest Thank you for choosing Best Western Plus JFK as your hotel of preference and for sharing your opinion about our hotels with others.We hope you comeback and see us again.

"Great stay "

5
saura m, Shelton, Washington 24/04/2018

My family and I spent a couple of nights here before our cruise and we had a great time. The shuttle came and picked us up at the airport very quickly and check in was a breeze. Breakfast was great and the staff was wonderful. Our room was clean and comfortable. We would definitely stay here again.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, On behalf our entire staff I would like to thank you for your 5 star review!! We appreciate it the public recognition, it it what we need to keep up the good work! We hope you stay with us again>

"Close to the Airport"

4
CalgaryVisitor154913, Calgary, Canada 15/04/2018

This is a very modern hotel and looks like it caters to the business traveler. The lobby and rooms are very stylish and look brand new. The front desk staff were all friendly and helpful when we asked about places to eat close by. Of course because of its' location, it is noisy from the planes, but that is not unexpected. The breakfast room offered lots of choices and you could even make a breakfast burrito if you wish. Because of the location, there are not lots of things around but they offer free shuttle to the airport and it was clean and fresh. Great stay.

Sanjay P, General Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, Thank you for choosing Best Western Plus JFK as your hotel of preference while visiting the city of Houston, we are glad that you had a good and enjoyable stay.

"Great rooms"

4
Knight66, Kelowna, Canada 01/04/2018

The hotel is very clean with modern decoration. They offer free WiFi and breakfast from 6am - 9am. I would have left a 5 star review and I had decided the Header would read "Above and beyond expected". One employee ruined it for us. We had misunderstood the breakfast time, so we were at the breakfast bar at 8:55 and there was no eggs. We waited a few minutes until the attendant lady showed up and we asked if more eggs were coming. She said breakfast is over and started taking stuff away without giving us the chance to at least get what was available. I wanted to leave a very low rating just because of that, but it wouldn't have been fair to others. They also have a free airport shuttle. With what I saw the breakfast had good selections too. I believe if they are so strict for the breakfast time, they should make sure everything is available right to the end then. The room was large and beds were very comfortable.

Sanjay P, General Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, Thank you so much for telling us what happened, I sincerely thank you for giving us such a great review even though your experience with the breakfast lady wasn't good. I will Make sure that she understands what customer service is so what she did to you won't happen to anyone else. Thank you again for those 4 stars and please accept our apologies for the breakfast inconvenience.

"Good for one night stay- close to the airport. 4.5 star"

4
rcmilano98, Orange County, California 31/03/2018

Very close to the airport. Got in late past midnight . Had no issues at all during stay. Room clean, internet worked. Breakfast had hot items such as make it yourself waffles, eggs and bacon. Other cold items as well

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, We appreciate your review! Thanks for staying with us, we hope you come back and see us again.

"Good value"

4
Murray2805, Alberta, Canada 29/03/2018

I thought there must be something wrong with this hotel because of the price. Read the good reviews on TripAdvisor and booked it. Definitely a decent stay for the price, Our only complaint was that most of the breakfast room tables were dirty and no one around.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, Thank you for giving us a chance and stay with us. We will make sure that our breakfast area gets better attention.

"Close to airport and rental car"

4
User 22/03/2018

Very convient hotel, located very neAr airport and rental cars. Restaurants were just 1 minute walk from hotel. Staff friendly, rooms big, liked the fitness room, only complaint did not get major network channels on tv.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, Thank you for sharing your experience with others, we are glad that your stay with us was pleasant.

"Clean and comfortable room"

4
John M, Salem, Massachusetts 17/03/2018

Good room and comfy bed but thin walls to hallway where I hear people talking as they walk by. Short walk to restaurants and bar next door to hotel. Very close to airport and plenty of parking. Would stay here again.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear John, Thank you for your review, we hope to see you soon!

"Great for airport"

4
User 17/03/2018

Nice hotel very convenient to IAH. They offer 24 hour shuttle to and from airport that was nice.The only down side to this area is not many choices for eating, found 3 fast food places and a local diner close by was it.

"Comfortable one night stay"

4
JLP2918, Regina, Canada 04/03/2018

The hotel was comfortable, clean and very well maintained, it served a very good buffet breakfast, and provided airport shuttle service. There were a couple of restaurants down the street. Some of which were not open over the weekend. One thing that they did not have in the rooms or at the front desk was a cork screw to open a bottle of wine. We went to the liquor store near by and bought one which we left at the front desk for other guests to use. We could not have taken it with us on our flight that day.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, Thank you for staying with us and for sharing your experience and opinion about our property with others. We will do our best to keep a cork screw available for our guests but that is an item that is frequently easily taken, lost or not returned that it becomes hard to keep track of it, we apologize for that inconvenience and thank you for your donation :)

"Better Than Expected"

5
User 01/03/2018

It's been awhile since I stayed at a Best Western. My budget for work trips allows me to stay at "nicer" properties. But since this was such a quick overnight (9 pm - 5 am,) I decided to go with something that was close to the airport. I was pleasantly surprised with the clean and modern decor at this Best Western. It certainly did not remind me of my mid-90's experiences with this hotel chain, where you might find dilapidated rooms and grungy pools. The only difference between this property and somewhere like a Hampton Inn or Hilton was the lack of an on-site restaurant and bar/room service. However, there is a strip mall right behind the hotel with plenty of options (and a liquor store.) I'll have to reconsider my snobbish preconceptions of Best Western from now on!

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Julie, Thank you for giving us a chance and selecting our hotel as your hotel of preference during your last stay in Houston, we are extremely glad that we were able not only to meet your expectations but to change tour mind about Best Western properties!!! If you are looking for a hotel with bar/restaurant on-site you can stay on Best Western Premiers, all of them will have a restaurant on-site. Thank you again for taking the time to write this review and welcome to the Best western family!!!

"Adequate"

4
Michael C, Lafayette, Louisiana 10/02/2018

Shopped for Brest price for one night stay and this was it. Nothing fancy but didn't want that anyway. Clean with adequate service and complimentary breakfast. Easy to,get in and out of Houston airport from here

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, We are glad that you had a pleasant stay.

"Nice!"

5
B3872PPdawnb, Lake Orion, Michigan 06/02/2018

Nice clean hotel with free breakfast. Booked my room with a Costco discount and paid under $80 total. There is a free shuttle and free breakfast from 6-9am. Would stay there again. It's newer and that shows.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, Thank you so much for sharing your experience with others, we are glad you enjoyed your stay at our hotel.

"Great Stay"

5
Benny B, Jinotega, Nicaragua 06/02/2018

This is an excellant Best Western property. We stay over 120 nights a year in a hotels across the US and International. And I would not hesitate to return here on another trip to Houston...check it out, you would be glad you did.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, Thank you for this awesome review!! with just a few word you made us feel appreciated and that motivate us to give our best to all of our guests. We hope you comeback and stay with us again!!

"Nicest hotel for best price"

5
User 05/02/2018

My husband and I needed somewhere to stay for just one night after our Western Caribbean cruise. Best Western has always been a good choice with us but this one exceeded our expectations. The staff were super friendly and helpful. When our room door wouldn't lock, the receptionist was completely apologetic (even though it wasn't her fault) and gave us a new room right away. The breakfast buffet was very nice... Everything was fresh and there was even a hot selection of scrambled eggs, sausage and bacon and wraps to make burittos, along with muffins, bagels, bread for toast, waffles, fruit, cereal, tea, coffee, juice, etc. The price for one night was very reasonable. The room was extremely comfortable and the bed was even nicer than the one on our cruise. There Was a little bit of air traffic noise being so close to Houston IAH airport but nothing major. There Was also a free shuttle service to the airport which ran every half an hour 24/7. Overall I would highly recommend this hotel to anyone. Good job Best Western!!!

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, Thank you so much for your comments! You describe our hotel, services and amenities better than us!! We are glad that you had a great stay and that we were able to exceed your expectations. If you ever comeback to Houston we hope you stay with us again.

"Under Renovation, but Still a Good Stay"

4
ChaucerSaskatchewan, Saskatchewan 04/02/2018

Because the entire first floor of the hotel was being reconstructed after the last hurricane/flood, there was a bit of downstairs chaos. But the staff was highly attentive and the upper floors were surprisingly quiet, so we had a very good rest and the next day used their shuttle service to the airport. The shuttle service was excellent.

"Very nice hotel"

5
snwells, Edmonton 02/02/2018

Excellent airport hotel with nice rooms and satisfying breakfast. There is a small strip mall next door where we ate at an Italian restaurant. Very casual place but food was outstanding. I think it was called Tony's Patio.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest Thank you for choosing Best Western Plus JFK as your hotel of preference, we hope to see you again!

"Best Western at the Houston Airport"

5
RALPH R, GLENDALE 31/01/2018

I've stayed at Best Westerns across the country and this one is as good as it gets. Very accommodating the shuttle is always available. I would guess the only item I would like changed would be to have an indoor pool. But that is only needed three to four months out of the year in Houston. Other than that I would highly recommend this hotel.

"Great Overnight Stay"

5
Joel H, Buna, TX 24/01/2018

Perfect for an overnight stay. I don't have anything negative to say about the hotel, except that if you are a really light sleeper, (I am not), then airplane noise from above MAY bother you. On the plus side, it is super close to IAH and cheap. Front desk personnel was very nice and accommodating. Room was very clean and comfortable. A/c worked great and quietly. Hotel grounds, lobby, and common places were very clean. Hotel is next to shopping center offering varying dining options. Shuttle was very prompt and driver friendly. Would definitely stay again when flying out of IAH and recommend to others.

"Quite Noisy"

2
Dennis07, Victoria, Canada 22/01/2018

We phoned for the shuttle bus twice and had to wait for over an hour. Check in and check out worked well. The room was a good size and clean. The heat/a.c. worked well. Noise was an issue as we could hear vehicle traffic, air planes and especially other guests who talked in the hallways. People in our area were knocking on doors and letting their doors slam shut well after midnight. The shower was difficult to use as the shower head would not stay in a stable position. Breakfast was okay and appreciated.

"Very convenient"

4
boatride7, Baltimore, Maryland 20/01/2018

We stayed here for one night due to arrival of ice storm in Houston. It was very close to the airport, just a couple of miles away. There are several restaurants in a small strip mall right next door and we were able to eat lunch and dinner without using the car during the storm. The front desk was pleasant and helpful. The breakfast was very good. The bed and room was fine but I wish the pillows had been larger. Overall, a nice choice.

"Awesome Night"

5
albertogN7710ZC, Edinburg, Texas 08/01/2018

Our one night stay at your hotel gave us the rest we were seeking and the best service we have had in a long time, my kids truly enjoyed our stay. The breakfast was delicious, your beds are beyond soft and comfortable. The new modern look and style makes the stay even more enjoyable.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Alberto, Everyone at the Best Western Plus truly appreciate your recognition and the score you are giving us. We hope to see you again in the near future.

"Shuttle service has limited hours!"

3
Jorge S, Costa Rica 06/01/2018

Overall ok for one night, but when we booked we did it cause it was close to the airport and had a complimentary shuttle. Well, they conveniently forgot to mention it doesn't run at all hours. So when we called from the airport it was disappointing to hear that they were not picking us up. This should be clear on the hotel amenities/descriptions. Rooms are spacious. Breakfast lady and the shuttle driver next day made the difference, very nice and polite. Next time I will look for other options.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Jorge, I would like to apologize for the inconvenience and misunderstanding with the shuttle, unfortunately I don't have enough information to find out when the incident happened. Our shuttle service runs 24 hrs a day 7 days a week and I don't see why we were not able to pick you up at the airport. Please accept my apologies and if you have time, I would like to know your departure date so I can do some research and find out what happened.

"Decent place, nice staff, hot breakfast"

3
D T, San Antonio, Texas 21/12/2017

Rooms are good with comfortable beds and pillows. I like that the a/c heater unit has a fan only mode to help mask the airport departures which are very nearby. Clean hotel. Continental breakfast plus standard hot items. Peeve: cant have light in the bathroom without a loud vent fan running. Staff is very accomodating and knowledgable about area options. Several food choices within walking distance.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, We are very sorry that we were not able to meet your expectations, if you ever have to stay in the city of Houston again, we hope you'll give us another chance to make it up to you.

"Best Best Western"

5
H7524ITkeithm, Orlando, Florida 14/12/2017

Stayed one night passing through Houston for a layover after flying for over 13 hrs. Only 5 mins from airport and they had a shuttle to take you to and from airport.The room was very clean and the bed was very nice.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, Thank you for choosing us over so many choices near George Bush IAH Ariport, we appreciate your review.

"Great place"

5
alisonh966, Saskatoon, Canada 05/12/2017

Comfortable clean rooms Friendly staff Great amenities. Short ride from the airport and fantastic price If ever I travel that way again I will be sure to check in here Great value for money and a restful nights sleep

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Alison, It is satisfying to see that we are achieving our #1 Goal, please our guest is our mission, Thanks for the recognition, your score and comments mean a lot to us

"Perfect location by the IAH"

5
FtMacTompkins, Fort McMurray 02/12/2017

Coming in at night, this was the perfect hotel location to spend the night after arriving. Breakfast was good, staff was super helpful and friendly, restaurants just next door. Rooms were clean and spotless and beds super comfortable. No back issues in the morning

"Noisy"

3
Paulajeanne, California 28/11/2017

Asked in advance for a room with a tub, arrived on a night when the hotel was not busy, and was told the only one available was a room right behind the reception desk, so passed on that to get a quiet room on higher floor not by the elevator and was given a room right next to the freeway. Some people just don't get it. Won't stay here again.

"Excelent"

5
claudiabS8219KL, Texas, United States 28/11/2017

Love that place is amazing, the people is amazing and i recommend to stay in that place... And if i can stay in hat place many days or weeks i can do it because is really comfortable!!! LOVE IT A LOT...!!!

"Great Stay"

5
User 28/11/2017

This hotel has a convenient complimentary shuttle to the nearly airport. It is clean and attractive. I appreciated the room which was close to the front desk as I have trouble walking long distances when I am tired. Although we stayed here one week apart (at the beginning and end of vacation), we were assigned the same room which was great.

"Best Western just outside the Huston Airport"

5
I5849MRamandah, Lake Forest, California 25/11/2017

Looks like everything is new inside and the room was a great size. Its the best grade B property I have staid at. Its not a Sheraton but great for its price. It is also the only hotel that had a free shuttle from the Airport at 12am in the morning. The hotel felt reallt clean amd I appreciated that! I would highly recommend this hotel and woukd stay there again.

"Great Hotel!"

5
sndmadagascar, Union City, Tennessee 07/11/2017

This hotel is not only situated not far from the airport, but it is in walking distance to some good places to eat. The staff were friendly and helpful. I would recommend anyone stay there. Plus the shower was hot!

"Decent place"

4
User 03/11/2017

It's no Hilton, but it was decent, rooms were a little dark and felt old, but bed was comfortable, shower had good pressure, had to wait for a while for the airport shuttle, I did not stay around for breakfast.

"Excellent"

5
User 20/10/2017

The staff was professional and friendly, Breakfast was good, clean rooms, good WIFI connections, comfortable beds. I was impressed and will stay at this location in the future. Location was perfect for my business purpose.

"Very nice hotel"

4
M1683IJjamesd, United States 20/10/2017

Nice, clean hotel. Even though it wan close to the airport, it wasn't as noisy as you would think. I will stay there again because of the cleanliness and convenience. Great option next to the airport.

"very nice hotel"

5
annetter295, Forney, United States 16/10/2017

This hotel is an very nice hotel and in a very quiet in safe location. Also this hotel is clean and very updated .I would definitely stay at this hotel again and would recommend this hotel to family and friends

"Clean, comfortable, good value and close to airport"

4
Baldy47, Liberty, Missouri 05/10/2017

This is a very clean, fairly new, BW Plus within a couple miles of IAH. Rooms are nicely appointed with good mattresses, etc. Staff members were friendly. Breakfast is OK but not up to Hampton or HIE offerings. I'd definitely stay here again, and the rates mean you get good value.

"Houston"

5
159jdz, Greensboro, United States 25/09/2017

Great hotel and ladies at the desk during evening check in were the best. Refreshing to actually deal with someone who doesn't seem to hate their job and what they do. Rooms were very clean and quiet even being close to airport. Shuttle was on time and worked out very well for early morning flight.

"Great value for money"

4
User 23/09/2017

Stayed one night for a layover. Things went wrong with the shuttle and I ended up waiting for it for more then an hour after giving them a second call and finding out the staff had had a misunderstanding about my pickup due to a shift change. Not a good start, however I was very pleasantly surprised by the spacious room with the incredibly comfortable, big bed. Next to the room having a desk with chair, there was even a couch with a table. Nice touch. Bathroom was fine, clean and big enough. There was a fridge and a coffee machine, and even a microwave if I remember correctly! Checkin and checkout was easy and fast. Friendly staff. It is very close to a few restaurants which is convenient. Cons; The pool is not inviting since it is surrounded by the parking lot and right next to the busy road. I informed about the approximate price of a taxi to the willowbrook mall and was told it would be about $22. They ordered a taxi for me and I stupidly ignored there not being a meter in it and never asked for the price until we got there. It was $50. So a total of $100 instead of $44. Big difference, disappointing and so not a good taxi service to be used by the hotel. At breakfast I found out all cutlery, plates and bowls were disposable. This not only looks cheap, but considering they probably do this in all their hotels this provides a huge, unnecessary burden to the environment. Disappointing. Overall though, I was happy with my choice and I would return for sure.

"Always a good stay. "

5
rtoddgodfrey, Meridian, Idaho 23/09/2017

We always stay at this particular Best Western when we travel. Rooms are always clean and staff is very friendly and accommodating. Prices are fair for what you get. We are there only for one night to catch flights the next day, so it works perfect for us.

"Nice hotel"

5
liz m, Wanaka 10/09/2017

Convent location. Only 10 minute shuttle ride. Scrumptious Breakfast, good coffee. Nearby to bars, Chinese, Mediterranean and Mexican food. Handy to city bus stop. Comfortable bed and well appointed room. Rose the receptionist was delightful.

"Clean and comfortable"

5
Musicguy3115, Nashville, Tennessee 08/08/2017

Clean and comfortable rooms. I was upgraded to a suite and it was on the first floor. Very little airport noise, even though it's very close to the airport. Helpful and courteous staff. Efficient and prompt shuttle service to and from airport. I've been pleased with my Best Western reservations so far and glad that I became a rewards member.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, Welcome to the Best Western Family and thank you for giving us a chance to be your hotel of choice out of so many options in the area. Thank you for taking the time and share your experience with others. We hope to see you soon.

"Great hotel at a reasonable price"

5
allenm315, Youngstown, United States 01/08/2017

They say it was remodeled about 3 years ago but it looks like it is brand new everywhere, Nice clean modern rooms, good beds, free Wi-fi, a nice free full breakfast, a pool and a business center. Friendly employees and a shuttle driver that will accommodate reasonable requests. If all this doesn't meet your requirements then you must take pleasure in just being difficult.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, Reading reviews like yours makes us understand that we can make mistakes but as long as we keep doing our best to take care of our guests we will always have someone that not only recognizes our hard work but gives us the encouragement we need to keep up the good work. We sincerely thank you for your words and for sharing them with others. We hope you come back and see us again.

"Great Place"

5
mickeyc533, Odessa, United States 29/07/2017

after a long day of fighting with the Hectic Traffic in Houston ,To stay in a Hotel usually is the last thang you would look forward to , i Know i wasn't , but after the stay here and having the pleasure of dealing with the staff at check in during Breakfast and check out , if ever in that area again Here is where Ill be staying.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Mickey, Thank you for sharing what you experienced during your stay with us, It is always a pleasure taking care of our guests and mostly satisfying when we see a response like yours. On behalf of our entire staff I than you for your review and the time you took to write it.

"Surprised"

5
Keithandmelissa, College Station, Texas 26/07/2017

This was a very nice hotel in a slightly seedy part of town, but it IS conveniently on the way to the airport (IAH) and Houston is not the cleanest city. The rooms were great, comfortable and conveniently located next to several park and fly locations.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, Than you for taking the time to write this review, I hope that my staff was able to prove once again that our goal is to provide an excellent customer service.

"skip it"

2
J1543REarturoa, Katy, United States 24/07/2017

not worth the money. spend a little more and get a nicer room, the price is a little higher than the lower tier hotels but the quality is about the same or worse. quality of everything they offer is sub par. I haven't tried bw premier but the quality of the plus tier makes me doubt there will be anything premier about it.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, We are sorry that you did not like our property, I hope my staff was able to provide good customer service to even out your experience with us.

"Last Minute Reservation"

4
Lakecha H, Brooks 17/07/2017

This hotel was very accommodating for a last minute booking and provided a reasonable price. Our flight was delayed due to the weather and it was hard to find a hotel with a room & transportation, but this hotel offered us just that.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, We are happy to hear that you had a good experience during your stay and that we were able to meet your expectations. Thank you for staying with us, we hope too see you again in the near future.

"Poor Customer Service"

2
sunnysal, Franklin, Massachusetts 13/07/2017

The hotel itself is nice. The beds were very comfortable and the room was rather good sized. My issue was with the customer service. I called for a shuttle when I was at baggage claim to see how it works - is it every hour or by request. She told me to call back when I was waiting outside. I called back 10 minutes later and she then told me he goes out every half hour. She them told me where to meet the shuttle driver. I then had to wait another 45 minutes for the shuttle to make his rounds again. If she would have answered my question the first time and tell me where the shuttle stops - I could have been there. When the shuttle driver did arrive - he was very, very nice and apologized saying there was a great deal of traffic outside the airport. When we got to the hotel I asked her to look up my reward number. She said no because I had booked through a third party. Expedia had advertised a $10 BW gift card back on their site. She said they wouldn't honor that either. I wanted to email Expedia Customer Service to ask why they were advertising it if BW didn't honor it but she still wouldn't look up my BW rewards number so I could refer to it in my email to Expedia. Check in line was rather long with more people coming in behind me. It was 10pm. I am not sure if it was normal to have lots of people checking in late but there was only one front desk person. But, other than my Expedia issue - she was efficient and the process was smooth. Breakfast is supposed to open at 6am. I was there right at 6am while waiting for my morning shuttle back to the airport. The lady who was still in the process of bringing stuff out rather loudly said "excuse me" so I would back up away from the coffee bar. I was not in her way as she was putting out something no where near the coffee area but she insisted that I move away the counter. If I had been in her way I could understand but I wasn't and it was several minutes past 6am at this point. So overall, I really liked the hotel, location and its price. I would stay here again and use more of their amenities. Maybe it was a fluke with the employees. Once I straighten out my

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, An apology is not enough to express how sorry we are for not being able to at least meet your expectations during your stay. I would like to have a bit more information to be able to know who was working at the desk and breakfast during your stay. The service we provided to you is not what we are trained and used to provide. Please, if it is not too much asking email me your departure date at [email protected] I would like to repair the last impression we caused to you. Thank you for thinking on giving us a second chance I will promise you we will make sure that you experience a better stay. Thank you for letting us know what we did wrong and for giving us the opportunity of fixing our mistakes.

"Nice property for our unexpected layover"

5
User 10/07/2017

Our flights were not supposed to take us anywhere near Houston, but due to severe weather we missed a connecting flight and ended up spending the night in Houston prior to an international flight the following day. The Best Western JFK was able to accommodate our very late 4 am arrival. The free airport shuttle was much appreciated. Staff was courteous and friendly. Breakfast was well stocked and fresh. The room was clean with nice decor and a comfortable bed. I would not hesitate to recommend this property if you are looking for a great value IAH area hotel.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, We are very happy knowing that an unexpected stop in Houston turned to a good experience and a better stay at our hotel. Getting reviews like yours assure us that we are achieving our goal of superior customer service. We appreciate the time you took to write us a review.

"great value close to Bush Airport"

5
X8807GIdavidd, Alpharetta, Georgia 09/07/2017

I couldn't believe the price for such a clean, well located hotel. Five miles from Bush Airport. The staff was friendly, nice warm breakfast easy to get to places. Very clean lobby and well dressed staff.I will be back.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, Taking good care of our guests is our priority and pleasure, exceeding expectations our daily goal. Thank you for considering our hotel your first choice when needing accommodations in the city. On behalf of the entire staff I thank you for this review.

"Overnight at Best Western"

5
Sharla B, Lakeland, United States 08/06/2017

Our stay was pleasant; room and bathroom were clean and neat with plenty of towels and hot water. Bed was very comfortable. Nice breakfast presentation and selection. The staff was friendly, courteous, and helpful. We appreciated the shuttle service to and from the airport. My only complaint is the noise of the planes taking off, but then we were just minutes from airport, so it was only a mild annoyance. We would certainly stay again and highly recommend Best Western.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Sharla, Thank you so much for recommending our hotel to others, we appreciate the time you took to write this review but we appreciate even more your understanding with noise from planes taking off, depending on the size of the plane and for being so close to the airport it could be a bit difficult for some guests understanding the situation. Thank you again and we hope you comeback and see us again.

"Uneeded 3AM Wakeup Call"

2
User 06/06/2017

The rooms are fairly basic - bed and seating area. My wife and daughter had a 7AM flight to catch so we decided to spend the night close to the airport and thought that this hotel would be perfect for that. It went well until the phone rang at 3AM for a wakeup call. I did not ask for a wakeup call. No one had asked for a wake up call. The front desk attendant should have noticed this when we checked in but she did not. Instead, all of us were awakened rudely at 3AM. As expected, no one really slept much between 3 and 5:30AM which was when we were planning to get up. I called the front desk to complain about this and was told that it was probably left over from the previous guest. What? I literally stay in dozens of different hotels each year for work and have never had this happen. This is weak operational management and I will not stay here again. I was here to get a good night's sleep prior to my flight and completely failed to do so.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Hugo, I would like to apologize to you for the inconvenience caused to you and your family with the unexpected wake-up call, we understand that an apology will not change the fact that the entire family was not able to get a rested night before your trip and the bad impression is already there but if there is anything that I can do for you in the future to make it up to you and your family please contact us and we will be more than happy to help you. On the other hand management is taking this mistake as a learning lesson so now Front Desk staff must verify the guest name as well the room number when a guest request a wake-up call. Please accept our apologies.

"Excellent Service"

5
User 05/06/2017

Excellent service, the room we got was clean.The lady at the desk was so very kind,Jasmine, had the biggest smile as we enter and honestly I would recommend staying here in JFK, because it is amazing.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Yosselin, I want to thank you for recognizing our Front Desk Clerk by name, that motivates the entire staff to keep up the good work. We work hard to meet everyone's expectations and it is a pleasure to us serve and take care of our guests. Thank you again for your review and we hope to see you again soon.

"Excellent"

5
robertu1, LaPlace, Louisiana 29/05/2017

Great stay would stay again and recommend anyone to stay here, the room was clean, breakfast was great, the area was a great location. This best western is a great location and hotel for anyone flying in are visiting the north Houston area.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, I want to thank you for your comments and for taking the time to write this review. We hope to see you in the near future.

"IAH AIRPORT DIAMOND RATED HOTEL"

5
free2bcindee, DeRidder, Louisiana 26/05/2017

Beautiful hotel that is decorated in modern colors and patterns. Front desk was very helpful and understanding of an error reservation at another hotel that Expedia had made that couldn't make good on. I gave 5 stars for their ultimate hospitality! Eating area and lobby are huge! I will stay here again for sure!

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guests, We are glad that we were able not only to meet your expectations but to make a little better a complicated day. Thank you for your review and please come back and see us next time you are in town.

"Nice Hotel Close to Airport"

5
Claudia G, Maple Valley, Washington 24/05/2017

This BW is a very nice hotel close to George Bush International Airport. The hotel staff is very pleasant and there is a Subway, Message shop, Tavern, and package store with in a 150' walking distance.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Claudia, Thank you so much for taking the time and write this review. If you ever come to Houston we hope you comeback and see us again.

"Rick & Ona Dallas TX"

5
User 09/05/2017

An excellent and very clean & quite place to stay near the airport. The staff is very nice. I highly recommend this Best Western and its location near the airport is great. Will definitely stay there again in June on my next visit to Houston.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guests, We have been working hard to get the best team working at The Best Western Plus JFK and we are very happy to see comments like yours, thank you for giving us reasons to keep up the good work and for motivating my staff with your review. We are looking forward for your next visit!

"Great Hotel Close to Restaurants / Stores"

5
Deborah S, Winnipeg, Canada 01/05/2017

We used this hotel for a pre-cruise stopover night. It's very convenient to eating establishments and stores if you need basic travelling supplies. Keep checking for a more affordable price as they do change the rates frequently if you monitor them. Highly recommend this one.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Deborah, Thank you for choosing our hotel from the many other options around Bush Intercontinental Airport. We have to stay alert and keep up with our competitors so we can offer similar rates and by being so close to Houston's major airport it is almost impossible to keep the same rate at all times. Thank you for your review, we hope to see you soon.

"Good value, good service"

4
Tom K, McKinney, Texas 22/04/2017

Hotel appears to be in like new condition. Ground floor room was spacious. Staff provided sewing kit when wife discovered hole in her sweater. Good quality towels. Nice pressure in shower. Convenient next door strip mall had 4 places for lunch, dinner. Breakfast offered eggs and bacon, breads, fruit, yogurt, cereal, juices, coffee & tea. Only negatives were see through toilet paper and slight mildew odor in shower that can be remedied by weekly washing.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Tom, Thank you for letting us know what was wrong with your room, we will look into the smell in the shower and we will do our best to fix that issue. Thank you again for your comments and for also telling what you liked about our hotel.

"LOOKS GREAT BUT NOISY"

2
raymondv129, HOUSTON, United States 20/04/2017

I was impress for the price how lovely the rooms look and the overall condition of the Hotel . The problem , The rooms ! You can hear everything which kept me awake most of the night .You can hear the guess above your room when they walk . I thought their were Elephant on top .

"Good Hoitel and Value for $$"

5
rams984, Calgary, Canada 11/04/2017

We stayed overnight in Houston before catching a flight the next day and picked the Best Western near the airport..The hotel was neat and clean and it was great value for the $$$ we spent.. We enjoyed our stay and would defn recommend this place to others

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
We work hard to provide a clean, restful and friendly environment and it is very satisfying knowing that our guests like our hotel and experience a nice stay. Thank you for taking the time to write this review.

"A notch above the rest"

4
pinglet, Los Angeles 09/04/2017

This place is visually very nice and very restful for an airport hotel. Rooms and public areas are tastefully done and it is next door to a bunch of food places. Definitely a notch above your average Best Western. No complaints.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Guest, Thank you for your comments we are glad that you enjoyed your stay with us. We hope you comeback and see us again.

"Good Stay"

4
User 31/03/2017

Good choice. Reasonable priced for the stay and accomadations. Nice helpful staff. Good location that is close to the airport. Offers everything you need for a comfortable stay. Food options near by. Clean rooms but do need more outlets for rooms for those doing business with multiple electronic devices.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Rick, Thank you for sharing your experience during your stay at our hotel, we are looking into options so we can have more outlets and/or USB ports in the rooms, we are hoping that soon we will be able to take care of this issue, we know it could be an inconvenience for our Business guests and we will do our best to fix it.

"Very nice room for the price!"

5
catherinefW, North Houston, Texas 27/03/2017

Very impressed with this Hotel... Large clean room, quiet as best a hotel can be. Took the shuttle, worked out great. Close to airport. Regular quick breakfast items nothing special special. There are other travelers coming and going all night. It did wake me up several times. Overall was a great hotel.

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Catherine, We want give you special thanks for understanding that our hotel is an airport property and sometimes we have guest checking in and out during the night and very early in the morning, we are happy to hear that even though you had a good stay and you liked our hotel. We hope to see you soon.

"Quick business trip"

5
grahamm852, Guelph, Canada 26/03/2017

Very professional friendly staff, clean well appointed rooms and an ideal location for short business trip. Checking in and out was very quick and easy. I strongly recommend this hotel for anyone traveling to Houston for a quick visit

Sanjay P, Manager at Best Western Plus JFK Inn & Suites, responded to this review
Dear Graham, We appreciate your review and the time you took to write it. We hope to see you in the near future again.

"Great Hotel"

4
User 23/11/2016

Very quiet and clean hotel. Front desk staff were very friendly and helpful. Allowed early check in which was great since our flight was in early. Airport shuttle was timely. The driver who pick us up at the airport was very friendly and helpful but the one who brought us back was awful. Don't think he liked his job! Not a lot of restaurants or things to do close by.

"Awesome Place To Stay!!"

5
edwardhZ9500ZF, San Antonio, Texas 22/11/2016

This place was very clean and quiet we will for sure return to this hotel again before the end of the year.. Bed was very comfortable, and fresh, all amenities in restroom as well.. With plenty of towels and wash towels too.

"Business"

4
I5049NVjamess, Henderson, United States 18/11/2016

Clean comfortable rooms and facilities. Great staff! Stayed 5 days checked out but ended up having my flight cancelled so came back. Got a later check out time to accommodate a later flight the next day.

"A Cost-Effective and Very Nice Place to stay near George Bush Airport"

4
Phil S, Idaho Falls, Idaho 15/11/2016

The Best Western Plus was a great place to stay during a travel stopover in Houston. The rooms are a suite design, very nice and a complete breakfast is included. The first of two negatives was that the shuttle from the airport was very slow to arrive at the airport gate (approximately an hour) and my group was frustrated with the long wait after a tiring travel day and late hour. Their shuttle could only hold half my group so two trips were required. The second item for major improvement was the extremely slow check-in of the group. The hotel manager really needs to train the desk staff to expedite arrival check-in. The price of this hotel was much better than others in the area and included as much or more in services.

"Review of Best Western JFK."

4
Liz E, Westfield, Indiana 02/11/2016

Had to rebook a flight and find a room. They were very accommodating last minute. Nice rooms, good price, excellent complimentary breakfast. Good service to the airport . Staff very friendly and helpful.

"Business traveler"

4
User 21/10/2016

Rooms were very clean.....beds are very comfortable......Frenchy at the front desk was 3 steps ahead of my arrival on all levels of customers service which helped diminish my travel fatigue...... my only complaint is not having openable windows for fresh air......makes the room smell musty...... All in all, I'd stay with them again, thanks!!

"Perfect for an overnight stay"

4
User 04/10/2016

This location is clean and comfortable. The room seems to be just redo or fairly new. The bed was comfy and sheets clean. My only issue was the rug. It's clean and fine. But the pattern just made it look like there are little crumbs in it. There isn't! Trust me I check. It's just an odd design. It's very close to the airport. You can hear the plans coming and going overhead. I thought it was pretty cool and was not bothered by it. It's in a low key area, so we ventured back into the car for dinner. But had the breakfast in the morning and it was delish!

"Stay at Best Western Plus JFK Inn & Suites,Houston,TX"

4
Michael S, Lago Vista, TX, United States 26/09/2016

This property is very conveniently located near the airport. The room was lovely and very spacious. The refrig. and microwave were a very handy addition. The staff was knowledgeable, friendly, and helpful in every way. Our stay was enjoyable and comfortable in every way. I look forward to staying at this Best Western again if I am in the Houston area.

"good day for Sept 11 2016"

5
sandra b, Playas del Coco, Costa Rica 13/09/2016

no one wants to do much on this day, fear still is in many We got married on this day in 1994--so although it has been "spoiled" in essents from what happened, to us it is still our day--- probably the only thing we would have loved more was a restaurant in the hotel I guess we sort of expected it. Then none of the little stores were open being a sunday We couldn't get a bottle of wine for our room ! haha We did eat across the street at Sheraton and the meal was lovely and so was the staff there, even though we were not staying there

"Work roadtrip"

5
User 04/08/2016

Very nice hotel! Night shift staff "Frenchy" was fantastic. We had issues with the booking from our company. No surprise, it happens almost every roadtrip. Room was nicely appointed and clean. Breakfast was nice. Pool was nice. Decor was nice. Nothing bad to say here. One of the nicest hotel stays!

"Last Night in US"

4
User 04/08/2016

We felt welcome, facilities were clean and there is a good pool for some final sunbathing outside. Decent breakfast and okay gym. Altogether a good stay. Unfortunately the air conditioning reeks a little bit which made the stay a little unnerving. It serves its purpose for a final stay though and is recommendable.

"Best Western Plus JFK"

5
Cyndie H, Albuquerque, United States 27/07/2016

Excellent. We decided to move the medical center to closer to the airport for an early morning flight home. This hotel was great. Staff was friendly. Free breakfast that was very good. Within walking distance of evening food. Exercise and pool available. Free Shuttle to airport 24 hours every 309 minutes. Got to the airport with plenty of time and without the worry of the Houston traffic.

"New & Nice"

4
User 19/07/2016

The room was a suite with comfy king bed, bath, and separate "living" area equipped with microwave and mini-refrigerator. The pool is small, but clean; the business center was also a smaller area. The fitness center was equipped with cardio and free weights. The location is less than ten minutes from the airport, but the on and off from the road isn't the easiest (the highway dept is to blame, not the hotel). The hotel is neatly designed and offered free parking and a good, but not extravagant, breakfast.

"Horrible"

1
Mary S, Victoria 08/07/2016

There is no free parking! False advertisement...they charge! Told me they would charge my American Express that's in the computer...I don't even have an American Express card! Room chairs were stained, I'm not picky, I'll sit in anything, it was disgusting. This place should be sued for false advertisement on parking. Talked to 3 different people about where I could park and charges, all said no charge and to park in front. Never again!

"Early Flight"

4
notstoppingyet, Baton Rouge, Louisiana 03/07/2016

Drove in early from Baton Rouge to catch a flight to Venice. Usually stay at Hilton chains but decided to give the Best Western another go. Good choice. Love the nice comfy rooms, customer service was pretty good. We drove in from BTR right after they closed all the interstates so a usual 4 hour drive was 8. So we were tired when we got it. Many restaurants near parking lot to choose from for dinner, so nice options without having to drive. The hotel looked new to me so they must keep it in pretty good shape. Great choice for those leaving out of IAH the next day as it is close to the airport and many great parking garages for longer trips.

"House shopping"

4
User 28/06/2016

Everyone was courteous and professional. Veola was very friendly. So was the other lady but I forgot her name (form Philadelphia originally). The hotel is very clean as was the room. The hotel is literally on the same street as Houston International Airport, so it is convenient for travel. The lobby has a large, open space which I like because some places make you feel crowded. There's a small pool in back.

"Good Value"

4
User 26/06/2016

The staff was really great and went out of their way to find me directions and give recommendations of things in the area that I wanted. The room was clean and it was super close to the Airport! The hotel was a good value for the money, I also found it pretty quiet for its location.

"Good"

5
John B, Indio California, United States 23/06/2016

Best value for the location. Excellent staff. very helpful to us locating points of interest and directing us away from trouble areas. Great shuttle service to the airport and restaurants within walking distance. Very enjoyable stay. only 20 minutes from downtown.

"Extremely convenient"

5
User 21/06/2016

All was clean and new and solid. Make sure you call the hotel to order a shuttle to come an pick you up at the airport; being European, we were convinced they would simply circle through. This does not happen. The reception desk was efficient. The room was spacious and inviting. The amenities are standard but solidly made. The breakfast was standard fare you get at hotels. The elevator is noisy and it hisses through the night. Try to ask for a room far away from it.

"Great for the overnight transit"

3
Bruce G, Johannesburg, South Africa 19/06/2016

This hotel is the quintessential airport one-nighter. No frills but all the essentials. Gym and pool were unexpected but nice touches. Really good breakfast, especially the Do-it-yourself waffles and it's complimentary. Some "very American" restaurants and take-away shops in the centre next to the hotel. The airport shuttle works well too.

"BEST HOTEL BY FAR!"

5
User 14/06/2016

Wonderful staff at my check in and check out and very clean rooms! The receptionist was very helpful in getting to the airport. I had already order an uber but she made sure I got a free and fast shuttle airport. They also have a market place where you can pick up snacks and drinks that's open 24 hours.

"Clean"

4
User 08/06/2016

Stayed for one night. Clean hotel, comfortable bed, large room. Nice. Fabulous value.Would stay again for a business trip. Close to airport. Friendly check in. Quiet. Good pillows. Surprised by Best Western.

"Quick night stay"

5
J M, Wadsworth, Ohio 02/06/2016

Was stuck in Houston airport overnight. The cost for the room was extremely reasonable. The shuttle picked us up and dropped us back off in the morning without a problem. The hotel was clean and quiet.

"Unexpected Bonuses"

4
PetiteTraveller221, Calgary, Canada 27/05/2016

It's an excellent place to stay. We spent 4 nights here. Free internet, large clean room with all features functioning well (A/C, TV, exercise room equipment etc.). Free shuttle service from and to the airport was flawless and quick. Staff were excellent, very friendly and helpful. The included breakfast was pretty standard fare so this wasn't too exciting but was OK. A strip mall next door has an excellent no-frills seafood diner (closed on Saturday & Sunday though) and there are a couple of very good bar/bistros at the bigger more expensive hotels nearby. Having been to Houston many times over the years, it seemed that renting a car or taking expensive cabs (or now UBER) were the only means to get around in this far flung city. An OUTSTANDING discovery on this trip was the Houston Metro Bus #102 that runs into and back from the downtown core. It is a limited stop bus that takes ~45 minutes to make a one way journey, runs frequently and costs $1.25 per ride if paying cash (rather than a Q-card). Both the going and coming bus stops are less than a 5 minute walk from the hotel.

"Very satisfied"

5
Maureen S, Baton Rouge, United States 23/05/2016

Very good value for the price. With a clean room and basic toiletries , a good breakfast variety, and friendly, helpful staff I was totally satisfied. Having a shuttle to the airport every half hour was great!

"Great airport hotel"

4
justllooking, Katy, Texas 21/05/2016

This was a good place to stay, good food, "mostly" quiet rooms, and plenty of parking. The "mostly" part comes from airplane noise, if you do not mind the aircraft, the room is quiet. If the owners could calm down the front desk staff, this place would rate even higher. These girls were loud and flirting with whoever walked in the door. There are also plenty of places to eat nearby, including a few in walking distance. They also provide a shuttle to the airport,

"Sterile and functional"

3
MaxGlobetrotter, Winnipeg, Canada 17/05/2016

The staff were all great; from the shuttle drivers to the hotel reception folks, everybody I met was friendly and warm. Sadly, the hotel isn't. It is a boxy, sterile property with a hint of "corrections" about it; the rooms are fine, if a touch worn, the a/c functional if rather loud, the breakfast ample, if a little institutional and on one goes. A good location by the airport, but this is an attribute shared by a lot of other hotels; next time I shall try one of the others.

"Modern, Clean, Friendly"

5
dp1116, Dallas, Texas 12/05/2016

Upon entrance you can tell the hotel was recently renovated and kept up to date. They have a friendly staff, guest shop, free breakfast, 24/7 free shuttle service and HDTV. The rooms were clean and were well maintained. Few noises from the planes flying by but that's at any hotel at this location.

"Great location for airport"

5
myogo, Jewett, Texas 10/05/2016

We stayed here the night before our next morning's flight. It's very clean and efficient. Parking is convenient; and the staff is friendly, courteous and helpful. Breakfast is the typical hotel continental fare...nothing to brag about, but holds body and soul together. The rooms are large. A noisy group was in the lobby when we checked in so we requested a room on an upper floor, and it was very quiet there. Only the first floor rooms have tubs.There's a strip center right next to the hotel where we walked for supper and found a good variety. There's a Subway, pizza, Asian, bar/grill, and a convenience store. If you want fine dining, go elsewhere; but if you just want to have something to eat and call it a day to prepare for your flight, this works really well. We got Subways and a bottle of wine from the store and took it to the room! We didn't use their airport shuttle, but it was available and the driver seemed on-the-ready.

"Great business stay"

5
Avitraveller, Alamo, Texas 10/05/2016

Enjoyed the comfort, quietness, cleanliness of this attractive and conveniently located hotel. We used their fast shuttle to the auto reservation lot and to the airport. The driver was helpful with our bags.

"Overnighting in transit."

5
Cairn S, Nanaimo, Canada 08/05/2016

This hotel is close to the airport and has shuttle service as well. The room was clean neat as are all BW's that I have seen. The staff at the desk were very helpful with getting me set up on wifi, sometimes the new technology takes us older ones longer to get into. There are also restaurants nearby.

"Great airport hotel!"

4
Eastcaper, Vanderhoof 01/05/2016

Call to the hotel for the shuttle resulted in a 20 minute wait outside Terminal E - Door 101. 8 minutes to hotel in the shuttle van. Excellent front desk staff at night and in the a.m.! Hotel is quiet and well appointed. Beds, sheets and pillows are all great. Complimentary breakfast is better than most - sausage, eggs, bacon et al. Shuttle runs every 30 minutes and is very efficient. After two stays this month this hotel is now our goto airport hotel in Houston. Good job Best Western.

"Great and close to restaurant at Doubletree"

5
cowboydiver, Wyoming 21/04/2016

Priced right for a quality motel , close to IAH and great food very close At the Doubletree sports bar serving until 11 PM Friday and Saturday . Free breakfast with eggs, sausage and bacon. Shuttle 24 hours a day It has to be the best buy that close with airport shuttle.

"Tuesday, April 19th"

2
Alesia W, Cary, NC, United States 19/04/2016

Again, I had several items stolen from my room. Some items were retrieved by staff. They had been taken by cleaning staff. No compensation was provided for the stolen items. Very stressful experience.

"Near George Bush International"

5
Daniel J, Boulder, Colorado 18/04/2016

This is a great choice if you need something close to the airport for the night--you are maybe 15 minutes away. It was very clean, great breakfast, excellent customer service (Jasmin), all at a very economical price.

"Nice Place"

5
Flyercop, Minnesota 13/04/2016

This is the second year in a row that we stayed at this location on a layover. The hotel is clean and comfortable with friendly stay. The shuttle was easy to contact for airport pickup. One of the few airport hotels that provide 24 hour shuttle service. A shout out to Angela who was super helpful.

"Great stay"

5
Leonidas P, Texas 28/03/2016

I stayed here to catch an early flight out of Houston. Everyone on staff was pleasant and helpful. The room was comfortable and very clean. It was a great stay and I will definitely stay again in the future.

"Conveniently located, clean and comfortable rooms"

5
mariu40, Skaneateles, New York 23/03/2016

We stayed at this hotel during a layover, very close to the airport. They have a conveniente shuttle from the airport, which took us to and from the airport. I am not sure if the shuttle runs all the time because we had to call them from the airport, make sure to check this when you make your reservation. The hotel was recently renovated I believe, because everything looked new, the rooms were comfortable and clean. It is also located next to a small strip mall, where you can find a bar and several fast food restaurants (Pizza and Chinese food). The sleep quality was great, no complains. Free in-room wifi. Breakfast was included, we didn't have any because we had an early flight.

"confortable stay"

5
Linda D, Lake City, United States 14/03/2016

Very comfy bed, quiet stay. We loved the set-up of the room. Conveniently located - easy to drop off rental car and easy to get to the airport. Staff were extremely helpful. We could tell customer service is important at this facility. Thank you.

"JFK BW Houston, TX."

4
Michael D, Watsonville, United States 13/03/2016

Clean hotel, noisy at times, due to closeness of airport. Breakfast adequate, hrs. too short. 6am-9pm. Housekeeping staff spoke very little to know english. My room was only cleaned four of the eight days I was there, not at all the first three nights. Desk clerks cheerful, & extremely helpful, especially the night clerk.

"Kudos to General Manager Mr. Sanjay Patel at this Best Western Hotel"

5
luciansmommom1, Cooksville, Illinois 10/03/2016

On February 19,, 2016 I was taking a group of 12 people on a cruise out of Bayport TX and decided to stay at this hotel due to location and my liking of Best Western's. Our flights got changed and I had to cancel. Thanks to Mr. Patel for personally helping me cancel these rooms without penalties. He was the best. So just think, if he was so helping in cancelling these reservations how great he would be if you actually stayed there. The next time I bring a group to Houston, I will definitely stay at the Best Western at 15615 JFK.

"Great place to stay for an overnight flight"

5
User 08/03/2016

This hotel was a very comfortable, clean, safe place to stay during our 10 hour layover out of Houston airport. We got a great night's sleep and were on our way in the morning. Shuttle service to airport was direct and quick. The breakfast lady even put food out a bit early so we would make our flight.

"Nice airport hotel"

4
User 08/03/2016

Nice airport hotel with spacious rooms! I only stayed for a night. To get to the free shuttle is quite tricky if you are not familiar with the procedure (need to call the hotel, quite different from Europe), and I expected if I call I would be picked up personally. But no, make sure you wait at the bus stop outside the terminal when you call. Otherwise a nice stay and a reasonably priced place for 1 night!

"Good for airport travelers"

4
sunnysg45, Falls Church, Virginia 05/03/2016

Good experience with special thanks to Rosie Milian at front desk. Easy access to highways, free parking and free breakfasts, including waffles in shape of Texas. Airport shuttle particularly appreciated for early morning or late night flights.

"overall rating of unit"

5
Richard B, Peggs, OK, United States 04/03/2016

Very good and professional at all levels. The staff was very helpful in every request I had from where to eat to where a service station was from the parking lot of the motel. The room service was very tidy and all of the items was replaced to the full extent every day.

"Beautiful Hotel"

5
Robin B, Hartwick, United States 24/02/2016

We came in late 1 am after a change by our flight. The shuttle picked us up from the airport (about 20 min wait). The rooms are very nice. We were staying pre-cruise. I had forgot a travel sewing kit. Asked the lobby checkout the next morning and she had one! Breakfast was very nice. My daughter enjoyed the waffles. Wish we had more time there.

"Very Comfortable and very close to Bush airport Houston"

5
Mystica457, Kissimmee, Florida 22/02/2016

I found this hotel to be perfect. It even has a mini mart to get cold drinks and microwave meals. Free shuttle to the airport that is equipped for handicapped people too. It is very comfortable and I will be staying there on my next trip to Houston

"Best Western Houston IAH"

5
Sheldon W, New York, United States 22/02/2016

Cleanest, most comfortable BW I have stayed in. Staff very responsive. Hot beakfast was good and fresh. Shuttle to IAH runs 24 hours and allows for early return of rental cars- I saved one day rental $.

"Good stay"

4
Dave D, Charlotte, North Carolina 21/02/2016

We stayed here over night found it to be a great value. Rooms were clean and staff was pleasant . Breakfast bar was well stocked . We used the business center for printing and research . Free transportation from airport .

"Friendly staff & clean hotel"

5
Anne S, Burlington, Canada 12/02/2016

We stayed here 1 night after cruise. Rosie was an absolute sweetheart and made sure we had everything we needed for a great stay. She arranged for an early wake-up call as we had a 5am flight. The room was clean and spacious. In the morning the front desk clerk handed us a bag each with water, yogurt and a banana, knowing we had to miss breakfast with them. Free shuttle to the airport was excellent. Would definitely stay here again.

"WOW"

5
User 12/02/2016

My stay was a very pleasant experience. From the moment I checked in to my departure. The Desk Reps were great. This is a great location. Clean, and even being close to the airport, there was not a lot of jet noise. I have stayed at a few other Best Westerns over the years, this one was great. thank you

"Up dated property with all the conveniences"

4
Ixchen, Denver, Colorado 11/02/2016

As I have found at other BW Plus facilities, the upgrade is substantial and not that much more than at the standard Best / Westerns. The facility appeared to be recently upgraded in terms of carpets, furniture, decor. My room had a queen bed (maybe king?), fridge, coffee maker, microwave sofa, desk, iron and ironing board. Furnishings modern, appeared rather new, unscuffed, room was large. Triple A rate was $103.49 (single), with tax $121.08. Shuttle service to the nearby airport responsive on pickup, leaves hotel evert 30 minutes for the airport. On the other side of the hotel parking lot is a convenient small strip[ mall with four restaurants, with enough variety to satisfy most. Front desk staff very friendly and accommodating. There is a self-serve laundry and packaged snack station on the first floor.

"Great airport hotel, Houston"

5
expos09, Kingston, Canada 11/02/2016

Comfortable, convenient to Bush Airport, priced right, excellent breakfast. Would recommend to anyone and will return if similar circumstances occur. 10 minute drive to airport rental car drop off and 5 minute shuttle from there to departure terminal.

"Great Staff, Nice Hotel, AAA+++"

5
Thomas G, Phoenix, United States 06/02/2016

Check in was a breeze. Rewards enrollment was even easier. Great hotel. Fantastic professional, well trained, knowledgeable staff who clearly care about doing their jobs well, taking care of their customers, and providing the best product possible. Of course I would recommend this hotel!! Many thanks Jasmine She should train everyone in the WORLD!

"Comfort and Convenience SUPREME"

5
KellyMilnerH, Spokane, Washington 02/02/2016

If you're looking for a lovely, comfortable hotel close to the rental car drop off location AND the airport, look no further. This Best Western PLUS is clean and fresh and minutes from the drop location. In addition, the employees are friendly and bright and so helpful. A great choice.

"Best Western"

5
shadowbaby, Regina, Canada 27/01/2016

My husband and I stayed at this hotel for 2 nights before our flight home. We were very pleased with the hotel . Excellent staff who were very pleasant and helpful. REALLY appreciated the free 24 hour shuttle to and from the airport. I would recommend this hotel when flying in or out of Houston Texas

"GREAT SERVICE"

5
Thomas Steven C, Oklahoma City, Oklahoma 16/01/2016

When having a very troublesome issue with an airline, the Best Western staff, notably Jasmine at the front desk was extremely helpful and worked very hard to make the situation a lot easier. Great hotel and excellent customer service.

"Airport Hotel"

3
frannie1155040, Moose Jaw, Canada 14/01/2016

This hotel has a shuttle to and from the airport ,( not reliable time wise)Has A breakfast but not open at times indicated .we were offered a discount coupon at the airport and it was not honored. Room was clean and mattress was comfortable

"Treated like a valued customer by Auriel when I called and was well taken care of by her! She IS awesome!!"

5
Garyrocket, Port Moody, Canada 06/01/2016

I booked a room for my girlfriend and 2 kids on a layover. When I called I was very pleasantly greeted by Auriel. She was absolutely fantastic in her politeness, pleasantness, knowledge, and getting everything arranged for me. My girlfriend said that everything at the hotel was setup for her as to what I asked for from Auriel. I recommend this hotel 100% to stay at. And do try to deal with Auriel as she is fantastic!! Thank you Auriel for going beyond for me!! The hotel is very fortunate to have you as their employee!!! You are why I/we will come back!! :-) Gary F.

"Diverted to Houston"

5
dallascruiser33, Dallas TX 28/12/2015

When United dropped us at Houston International and gave us a discount coupon to a phone that was never answered we struck out on our own and found the Best Western and a night manager who was wonderful. She even provided us with breakfast at 5 AM when we had to catch our new flight.

"Stopover hotel"

5
gallant532, Shediac, Canada 23/12/2015

Stayed 1 nights at this Hotel and have no complaints whatsoever. Staff was very nice room was clean,breakfast in the morning was very good, and we found that the hotel was near Houston Airport before flying back home to Canada!

"in flight"

1
Cairn S, Nanaimo, Canada 13/12/2015

In flight from Canada to Belize, stayed coming and going. called for a shuttle on arrival and was picked up in a timely manner. The room was clean and neat, king sized bed, very comfortable. Impressed with all staff, Auriel was very helpful and cheerful, helped me get the WiFi set up, I am old enough that I don't adapt very quickly. Up too early for breakfast and I called for the shuttle, not a problem, arrived shortly. I will visit again.

"great stopover hotel in houston"

5
pdog2015, Canmore, Canada 19/11/2015

while flying from canada to mexico we were faced with a layover of one night in houston....the bwestern jfk was near the airport and offered free shuttle to and from the airport. the room and service was excellent. would certainly stay there another time.

"Great Experience"

5
User 11/11/2015

Everything about my stay at the Best Western at Houston IA was great. The rooms were nice, service at check in great and shuttle service was prompt. Will definitely stay here again. I cannot express enough how courteous the staff at check in was.

"Great Hotel"

5
D B B, Harrisburg, Pennsylvania 08/11/2015

Hotel was great and staff very friendly and helpful. Both Front Desk Clerk on that night was great. We came in late at night in the pouring rain and they made us feel very welcome. The Shuttle service was on time and breakfast was great also

"Commfort and Consideration Count"

4
Jacqueline F, Charlotte 31/10/2015

I found the welcome upon check-in excellent-Avriel thank you for setting the "tone" of our stay. Rooms very clean- bed top of the line-amenities and grounds very nice for being at the airport-Breakfast did not have any wheat or gluten free items, therefore I di not eat. THE EGGS WERE FAKE EGGS. therefore I did not eat It is easy to care for the needs of guests with allergies. Educate employees and have products that can be frozen and served upon request. No waste that way. Thanks for listening

"Unprofessional staff"

1
SHM_13, Seattle, Washington 30/10/2015

I should start by saying that we had a very nice encounter with the woman who staffed the desk overnight. We came in late and last minute and she was fantastic, friendly and got us squared away ASAP. However, the morning crew didn't measure up. The employee manning the breakfast buffet (which BTW is a bunch of cheap food... nothing healthy or wholesome or real: fake eggs, rubbery bacon, etc) didn't even respond when we asked her for a highchair. Thinking she didn't understand, we repeated our request and she simply walked away without acknowledging us. It was like talking to a wall. Ten minutes later, when we were getting up to leave, she brought us a high chair without a word or eye contact. The worst of it though was the morning front desk staff: we were in the lobby at 6:45 am to catch the 7:00 free shuttle to the airport. The shuttle never came. When we asked (at 7:05) why the shuttle didn't come, Frenchy (one of the three front desk staff at the time) snottily told us that we weren't there on time, that we were in the dining area when the shuttle came. We corrected her saying that we had been waiting in the lobby/out front for 20 minutes. She was argumentative, again saying we had been in the dining area when the shuttle came at 6:45. Geesh?!!?? Really?!!? I couldn't believe she wanted to argue with us rather than jump into action to help us get to the airport for our flight. You'd think the front desk staff would be customer-service oriented!

"Very satisfied"

4
Tami P, olympia, United States 26/10/2015

Hotel staff very helpful. Walking distance to a few restaurants and a bar. Convenient for airport departures. Nice small pool area outside. Would recommend this property. Hotel also has airport shuttle.

"3 Stars because it's clean. If it wasn't it would be 2 stars for service."

3
Halu F, Atlanta, Georgia 25/10/2015

The good: the hotel is in good condition and not falling apart. The rooms are clean and include a mini refrigerator and microwave. There is remote control with a clean sanitary feature for the TV. The bad: We called the hotel in advance to let them know that we needed a shuttle. When even called upon landing. We waited outside in the humid heat for 45 minutes. While waiting we had to place several phone calls to let the front desk know we were still waiting. The shuttle driver didn't apologize and didn't care. The hotel was 2 minutes away from the airport. The hotel shuttle service isn't reliable. If you want to stay here just call a cab especially if you're exhausted. The staff member assisting with the buffet breakfast was grumpy and yelled at me when my oatmeal spilled. The breakfast is not good.

"Stay at JFK Best Western, Houston"

5
Robert J, Holden Beach, United States 19/10/2015

This was an outstanding, albeit short, stay. Facilities were great and the staff was very professional. Excellent location, close to airport and places to eat. Fitness room was better than expected in a motel/hotel. I would definitely recommend and would stay there again.

"Best western Houston airport"

4
Robert R, santa rita, Guam 18/10/2015

nice to have free shuttle every 30 minutes, clean rooms good staff. would stay there again....need to get their internet fixed though. would love to see more than a single laundry set up and an indoor pool or hot tub area ultimate improvements good stay over all

"Great for a night or two"

4
JTG74, Stockholm, Sweden 12/10/2015

We stayed here for one night on our way to Austin. Close to car rental. Friendly staff and great room with very comfortable beds. All necessary amenities in the room and a small gym. Shuttle from/to airport was smooth and quick. Good breakfast with a good basic selection. Complimentary Wi-Fi. There was a small strip mall close to the hotel with a few dining options where we had an early dinner.

"Nice and clean"

4
Bryan P, Fort Collins, Colorado 09/10/2015

Hotel has a great location, the rooms are clean and very comfortable. Service was very good, over all no problems at all. Free airport shuttle is a bonus! Would definitely recommend if you have to overnight in Houston.

"Clean and comfortable"

5
LeroyT1580, Lake Charles, Louisiana 04/10/2015

Free airport shuttle 24/7 it leaves at the top of every hour. Our room is very clean and nice. Great Chinese restaurant with in walking distance. Most of the restaurants that are close are closed on Sunday's. We stayed in a king suite with a sofa bed. We book the option with a bathtub because we have two children. If you are flying out of IAH I recommend the hotel on of the nicest affordable options near the hotel. I was also pretty excited that there was a large HD TV to watch the 49ers get beat by the Packers on... well its on while I am typing this review. Go Packers!

"Excellent"

5
User 22/09/2015

Loved outstanding hope it does not change and continues to stay the same. I want to be able to stay at Best Western Always Became a rewards member in order to have accessibility to all Best Western throughout United States

"Stay away from room 309."

3
etexdiver, longview,tex 15/09/2015

Evening clerk was new, so checkin took a little longer than usual. They were very pleasant though. Room 309 stunk, literally. Like they had a bad water leak that mildewed, then tried to cover it up with industrial cleaners and air freshener. If I didn't think it would brain freeze the front desk, I would have asked for another room. Breakfast was just okay.

"Good. Clean. Safe."

4
Allison R, Louisville, Mississippi 03/09/2015

Like I've found with most Best Western Hotel's, I found this one to also be very humid inside the rooms. This was not terrible, just noticeable. However, despite that, I loved the location. The hotel inside and out was very clean. Staff was very friendly and nice, and when I needed to extend my checkout time, I was able to do so without difficulty. Price was great! It was a great stay for a single female just doing some exploring. Will stay here again!

"Excellent Hotel"

5
Amy J, Lady Lake, United States 02/09/2015

I was in Houston for an overnight trip, and decided to stay here because a friend had given me a gift card. The hotel was very clean and the staff was wonderful! My only complaint would be that the bed could be more comfortable, but being that I was only in town for the night it wasn't a huge issue. I would definitely stay at this location again and try other locations if needed.

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