Best Western Maple City Inn,  Hornell

4.0/5  - based on 69 guest reviews.
1 Canisteo Square, 14843-1954, Hornell, United States - See map
+1 607 324 4300 +1 607 324 4311



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1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
TripAdvisor Traveler Rating
based on 69 traveler reviews
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Best Western Maple City Inn features a heated indoor pool & fitness facility, a hot breakfast and free Wi-Fi. We are located in the heart of the Maple City with the rolling hills of the Finger Lakes region surrounding the hotel. Alfred University & State College are just minutes away. The hotel is conveniently located near many of the area's businesses and organizations such as: Alstom and Trikeen. Start your morning right with a deluxe hot breakfast which includes: hot scrambled eggs, sausage, make your own waffles (different flavors daily) breads, muffins, Danishes, juice and 100% Arabica coffee. In-room amenities include a coffee maker, hairdryer, DVD player and a 37-inch flat screen TV. Enjoy nearby Letchworth State Park known as the "Grand Canyon of the East?, Swain Resort for snow skiing and snowboarding, Corning Glass Museum and Watkins Glenn International Speedway just to name a few.

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Room 1

Guest reviews

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based on 69 guest reviews
Business Business 19
Couples Couples 8
Family Family 34
Friends getaway Friends getaway 1
Solo travel Solo travel 5
Sleep Quality
Best Western Maple City Inn,Hornell
  • 5
    « Nicely updated hotel »

    The hotel was very clean and nicely decorated; a complete redo from before when we stayed. All new carpets and bedding, new business room and market area. The nicest hotel in the area and worth the price.

    « Pleasant Surprise »

    They have upgraded and renovated. A very pleasant surprise! They were very nice at the front desk. We checked in with no problems. We were able to obtain a late checkout! Rooms were clean and fresh. It's an easy access off the highway and was a bonus. free breakfast was helpful. cost was average.

    « Nice Place to Stay for Big Game Opener »

    Every weekend during the Southern Zone big game hunting season we stay at this Best Western. It's comfortable and they really do a good job catering to the hunters. If you are not a hunter, I would probably avoid this hotel the third weekend in November if you are a non-hunter. Everyone is up early and we can make a bit of a racket early.

    « NY Finger Lakes Access »

    Located only a few miles from several of the western Finger Lakes, we enjoyed a long weekend away exploring the lakes and admiring the leaves still on the trees this fall. Very much enjoyed our two day trips around several of the lakes, while having a base each evening an morning to enjoy good accommodations with full breakfast. Hornell has several reasonably priced restaurants and, beyond my mention above of the beautiful Finger Lakes, is within striking distance of the Glenn Curtiss Museum of Flight in nearby Hammondsport. A lot of aviation history there!

    « Great Stay in Hornell! »

    Staff were very friendly, which included front desk and housekeeping. The rooms were very clean. We stayed on the first floor which was noisy but nothing to keep up from staying again. Breakfast was good. Coffee was great!

    « Best Western Hornell, NY »

    Friendly, clean, comfortable hotel. We've stayed here a few times over the last two years as we have a child in college nearby. It has changed names a couple of times but the staff and quality has remained the same or gotten better. The continental breakfast is comparable to most type breakfasts that are served in hotel lobbies. It's great for a quick eat before starting your day but not an elaborate meal. The rooms have been updated recently and are comfortable and clean. Will stay here again.

    « Comfortable Place »

    Clean and comfortable. The breakfast is what you would expect. I was here on business and glad I stayed here. The room is welcoming, and the bed is comfortable. It is quiet as far as people noise goes. There is a train that comes through. There are restaurants, gas, convenience stores and churches near by.

    « Two weeks in a comfortable hotel »

    Good location for the town, exceptionally clean with a wonderful staff. The room was well appointed for the price, close by you have Wegmans and Walmart for most things. Main street is a 5 min walk/drive. What was impressive was the staff attitude to customers, always willing to go that extra to satisfy. There is a warm pool and an exercise room.

    « Best Western Maple City »

    Great Staff, very clean, highly recommended! I have been staying in this hotel for 10 years when I am working in the area. I have tried others and this one by far exceeds any others. The beds are very comfortable, the staff accommodating, the breakfast pretty good. Walking distance to several places for dinner. The hotel also has a huge selection of DVD's and each room has a DVD player. This is at no charge! I highly recommend this location!

    « Great hotel choice in Hornell, NY »

    Very nice hotel. Great amenities - indoor pool, fitness center, complimentary breakfast that was extensive, and wi-fi. Perfect location for me as I was visiting family in the area. Near Finger Lakes and Corning.

  • 2
    « Unfriendly »

    This hotel is overpriced. Turning on the heat set off our smoke detector, staff found it acceptable. At breakfast staff were seen eating while working, they discontinued breakfast while people were still trying to get their food and then made themselves breakfast with the food they took away. Original room keys did not work, we had to walk back to the front desk to get new ones hoping they worked when we got back to our room. The pool hours were nice.


    This is where we choose to stay while we are in town visiting our son at Alfred University. It is close to the main town of Hornell,NY which holds the local WalMart, Wegemans and more. Clean, friendly and accommodating.

    « Just okay »

    Hornell is not a very inspiring town and this hotel is located in a rather run-down area. As we entered to register, we could see the breakfast area straight on and a rather large family had their pizza dinner spread throughout, generally creating a visual mess. Check-in and check-out were unmemorable. Our room was fairly average. In-room Wi-Fi didn't work. 'Welcome' chocolates were weird in taste and texture. Breakfast was good. Not up to the high standards I expect of the BW brand. We stayed here due to relative proximity to Letchworth State Park without having to backtrack from Geneseo (we were traveling northward).

    « Very Pleasant Stay »

    We come to this property almost once every year and it has gone through many names and changes. It's location is very good and off the road so that there is no road noise but don't be startled when an occasional fright train roars through the nigjt - a sound I actually enjoy. The whole place has been updated and the room are clean, great beds and furniture, a good breakfast and cheerful staff. I am happy to pay more - it is worth it and look forward to my next stay!

    « THE PLACE to stay in Hornell, NY »

    The BW Maple City Inn is THE PLACE to stay in Hornell, NY. The staff is attentive, the rooms are clean, you can't beat the complimentary breakfast, and there just isn't a better option. The Hornell BW is conveniently located near Alfred University and Alfred State.

    « A good experience at the Best Western. »

    I really recommend this hotel, specially for families whose son or daughter is attending any of the Alfred Universities as it's close by and easy to get to. The staff was friendly, professional and very helpful. The room was clean and comfortable. Breakfast was great, there was a variety of selections and the pool was relaxing.

    « Excellent »

    Last weekend we stayed in BW hotel, Me and my kids had an increible stay actually its was an awesome experience!! i highly recommend this hotel. Nice, clean, excellent services... comfortable beds, clean bathroom, very quiet hotel

    « Small Town Hospitality »

    I have been on assignment in this locale for over a year and this hotel has become my "home away from home". The staff is caring and courteous and the place is well maintained. It is the premier of hotel accommodations that you will find in this area.

    « wny 14u baseball state tournament »

    a very nice quality stay for the price with all the amenities you would expect for a team and family. the beds and pillows were outstanding as well as the cleanliness! the location was at the center of town with access to shopping and eating within a 2mile radius. the kids loved the free popcorn and the pool

    « Best in Hornell, but that's a low bar »

    Perfectly acceptable property: common areas are decently sized, pool fine, fitness center better than average, rooms clean but with the usual lack of sufficient lighting. The property is close to train tracks, but there aren't many trains in this part of NY (maybe one train at around 6 in the morning). Breakfast was the typical, budget-quality food and selection, but what I expect at this price point. One rude front desk clerk, one very nice one.

  • 1
    « Disgusting!! »

    Rather than stay here you'd do better anywhere else within fifty miles. Our shower was full of mold and we were told "they clean it with bleach so it is fine." The hotel was supposedly full so we weren't offered another room or any compensation. Add the that the floor above us sounded like it was going to collapse when the person walked on it so sleep was a challenge. I rarely write negative reviews but this place deserves one.

    « Exhausted traveler from New Jersey »

    we were on our way to a Funeral/Memorial Service in Jamestown New York and we were so tired we took the first Hotel we could find. I was disappointed because the people upstairs were running for hours in their rooms. The A/C was too loud

    « Clean, Quiet...Very pleasant experience »

    We stayed here for a few days, while visiting nearby relatives. What a pleasant place to stay! The staff was friendly, helpful, and efficient. Our room was large, quiet and extremely clean and well maintained. Actually the whole facility was in very good condition. We used the fitness area...where they had quite a few functioning pieces of equipment to use...again a very clean facility. And the room wasn't really hot and humid, like many of these places can be. We were most impressed with the pool area...which can get run down quickly... but this was very clean, and also had some features which we were surprised to see. They have a lift to allow disabled people to get into the water. I am sure that would be appreciated by many. Beds were comfortable...a very pleasant place to stay, and I would certainly return there, the next time we are in the area.

    « Very clean, best hotel in Hornell »

    Excellent staff made it a very enjoyable stay. This is the cleanest hotel in that town. Gave us a good rate. Cleaning staff was very professional and very courteous. Lobby was very nice and clean and enjoyable to sit and relax

    « Above expectations »

    Was very impressed with overall experience. Clean, modern facility, friendly, helpful staff, convenient, free wifi. Free popcorn and movie checkout a nice touch, too. Breakfast included is more extensive than some others. Would stay here again and recommend to others.

    « Best Western Hornell NY »

    Very clean and comfortable and good value. Best asset for this facility is the people. Have stayed here many times over the past 4 years and the people working here are always spot on helpful and pleasant.

    « Stay at Maple City Inn, Hornell, when visiting Alfred »

    This is a great hotel for attending activities at Alfred University/State. It's only an 11 mile drive, that is a straight shot through Almond. This hotel is within walking distance of a drug store, and downtown and restaurants (though a car makes it easier). I have stayed here every time I've traveled to Alfred, and I recommend early reservations when attending graduation.


    We stay here all the time about 3 times a year since our son is at AU, the staff is great, the rooms are newly redone with amazing beds and pillows, all rooms have refrig and microwave. Its a great location and near the only "real" shopping area for the school. Higly recommend this hotel and don't forget your swimming suit and room for popcorn as there is always some in the machine in the lobby to go with your coffee. Breakfast is also very good and included.

    « Great Staff - Great Place »

    Have stayed here many times and have never been disappointed even when this facility was a Comfort Inn. Now branded and upgraded as a Best Western, it's better than ever. I come here about six times a year for as much as 10 days and always come away satisfied. Darlene on the front desk always assigns me a comfortable, clean and spacious suite, while Kari of Housekeeping keeps the place spic and span, more so than even my home is. Can't ask for more. A recently installed elevator makes reaching a second floor easy, particularly as I use a walker. The rooms are quiet and the amenities excellent although the Weather Channel on television features Binghamton, about 140 miles to the east, rather than Hornell. Breakfast is excellent, featuring eggs, bacon, sausage, waffles, cold cereal, fruit (including bananas with a hand-written message on 'em), and grapes. The meals just start the day right. Off Route 36 immediately south over the railroad bridge, the motel is close to downtown Hornell. A nearby rail line brings trains through every few hours, but they don't bother me as I live in a house immediately adjacent to a busy railroad track. If trains bother you, request a room on the other side of the motel. Can't wait to get back again.

    « Best place in town by far »

    I stay here all the time. It is BY FAR, the best place to stay in the Hornell. Recently remodeled. The rooms are as nice as a higher end Hilton since the remodel. The check-in service is always great. The cleaning service is hit or miss. Every other hotel is dreadful. The breakfast is basic. The remodel also made the rooms far more quiet. The wifi is good as well.You can DL movies and it's free.

  • 5
    « Excellent Hotel »

    We stay here twice a year to take our daughter to and from school, she attends Alfred University. This hotel was renovated recently so everything is new and clean. We take full advantage of the amenities, we take a dip in the pool, use the exercise room and enjoy the full breakfast they officer. There is simple no complaint about this hotel. NONE.

    « Best in area »

    I've been using this hotel for a few years [rior to Best Western taking over. Its always been fine but now all the beds are new. The rooms and lobby have been redone and the staff is great. I will be staying there again.

    « Beyond my expectations »

    What a wonderful stay. We had work to do in canisteo and chose to stay overnight last minute. What a great choice. This Hotel is CLEAN! CLEAN! ,staff is very nice ,breakfast very good, and the beds are wonderful. If you are in the area and need to or just want to stay, don't hesitate, you will be very impressed. Wish all Best Westerns were this kind of experience. Will definately stay again.


    Vicki has done an excellent job with breakfast and being exceptionally helpful, 5 STAR SERVICE!! The front desk service has been very attentive and catered to my needs as a business traveler far from home.

    « Clean rooms and acceptable common areas »

    Maybe you would expect an hotel more related with the area, but this is a simple and standard hotel. For the area is good. Unluckily the hotels of this part of the state are not so cheap, sad with no amenities and poor in service. Something good is the heated pool and the gym. Nothing spectacular, but they get points with them. The best, with no question, is the cleanness of the room and bathroom.

    « Best choice for the area »

    I have a child attending Alfred Univ. This is the only hotel that we stay at when visiting him. Recently renovated and we love the new look and updates, not so crazy about the new updated rates though, but will not stay anywhere else. Breakfast is nice, enough choices to satisfy anyone. Staff is friendly.

    « Beggars Can't Be Choosers »

    We stayed here after nine hours of driving and exhaustion. Not having made a reservation and still being offered a room made us happy (unlike a Best Western in the previous town) Pros: -Bed/bedding very comfortable -Decent location (although the 7/11 down the street was sketchy as heck) -Friendly staff Cons: -Train tracks behind the hotel (train rumbling through complete with it's horn blowing throughout the night) -Paper thin walls, could hear our neighbours beside us and upstairs -Very loud water pipes in the walls -The heater/ac woke us up every time it turned on during the night -a gross and questionable stain in the bathroom that made me wonder if it had even been cleaned after the previous occupant

    « College Visit »

    I have stayed at this hotel previously when visiting my daughter at college. Staff is always welcoming, beds are comfortable, property is clean and location is perfect for where I need to be. Definitely will continue to stay here.

    « Room &Facilities were good. But staff could be more friendly& helpful »

    We stayed at this hotel in October 2015 when we checked in the front desk person was helpful.the overnight desk person. had a poor attitude when I complained about the dryer in guest laundry room and when i asked for change for the dryer. The breakfast room attendant took down the breakfast room 5 minutes before closing time while someone was still getting food. she was not accomondating she should have asked if they was done before taking down the breakfast. The breakfast room attendant left the trash cart in front of guests while. they were eating & was not wearing a hair net ,was improperly cleaning. Surfaces in the room using a dirty towel to wipe the waffle machine & other unsanitary procedures. Overall it. Was satisfactory but the staff could be more friendly & helpful Also spent $6.00 for the dryer and the clothes were not dry the desk person would not give a refund

    « Excellent Stay »

    We've stayed at the Best Western in Hornell before and it's service has always been outstanding. The people working there make you feel at home in every way possible. An excellent stay for all the family. We love this Best Western in Hornell NY.

  • 5
    « Great hotel »

    I enjoyed my stay very much. The best part was a late night swim. I loved the pool. I stayed at the hotel to visit my son for his birthday. He attends a local college. I stay here every time I visit. I tried another hotel in the area once and it was the worst. This is the only place I ever consider when I visit my son.

    « Very Nice! »

    I stayed here while my daughter was at a college visit. The hotel was pretty full and I had the room next to the front desk/breakfast area, yet it was not noisy. The immediate surrounding area is nothing much but the hotel is clean and comfortable. Looks like it was updated fairly recently. Breakfast was good. Nothing fancy, but good selection.

    « Overpriced and noisy »

    This is an overpriced for the area hotel they was cosmetically updated but they didn't fix the noisy rooms. Stay on the second floor because the floors creak. Also the internet is very slow. The beds were good and the pool was warm but the noisy rooms were discomforting.

    « Clean and Comfortable »

    super clean, close to everything in town, very friendly staff. I was pleased right away when checking in. the breakfast was very impressive and the pool area was very clean. I will definitely stay again! the only thing i would recommend it an earlier check-in time.


    We were checking out on a Sunday. Breakfast was until 10am (of which on a Sunday should be a little later). We got to the breakfast area at 9:50 to find most of the food cleaned up already. We figured ok, no biggie we will just get juice. When my husband tried to get juice the machine was off. The staff that was cleaning up saw this and didn't even offer to flip the switch back on so we could at least get juice. We chose this hotel because breakfast is included in the rate. My husband and I will be traveling to this area for the next two years for business and was looking to set up an account with this particular hotel but have changed our minds since.....very disappointed.

    « First time staying at a Best Western »

    This is a great place to stay when we needed to go to Alfred, for my daughter to visit the college she will be attending in the fall. The room was clean, comfortable and very nicely furnished. The breakfast area is a little small, but the food was a-ok and coffee and tea are available in the lobby 24 hrs. The breakfast staff was really friendly- just wished it stayed open a little longer, was only 6 to 9:30 am.. 10:30 close time would be better! The staff was extremely helpful and made us feel right at home. Has a nice pool and workout room and a spacious area for computer usage. We will definitely be staying there whenever we visit my daughter at college !

    « Nice hotel but tried to rip me off »

    I booked this room through a non-refundable deal on Best Western's website reservation number 657633548. My Rate was for $101.99 and $12.24 in tax, a total of $114.23. Upon check in I put that amount on my credit card and thought all was done. I received an alert at 2:05 AM on my phone by my credit card company that the hotel was trying to charge my card $20.16. I found it odd that someone would be trying to charge my card at 2 am. The next morning I went to check out and to investigate what they were trying to charge my card for. The lady at the front desk was having processing my check out. She said that my credit card company declined the charge, she kept saying you shouldn't have been able to check in if your cared was declined. I explained to her that it wasn't, showed her the receipt form check in and the authorization on my account. I said are you referring to $20.16 you tried to charge me at 2am? She then had to call over the manager. The clerk then said to me I see what happened you were undercharged when you checked in, the rate for that room is $119.99 plus tax, they didn't charge you enough. I said no I booked the room through your website and it was $101.99 with no cancellation available. She said well the computer says here $119 that is why it tried to charge you more. I then took out my reservation confirmation proving that my rate was $101.99 plus tax. The manager agreed that she should change the system and process the check out. The staff was professional about the whole thing. My main issues are you charged my card $20.16 without my authorization. What if I hadn't received the alert from my credit card company? How many people do you scam out of $20.16 without them noticing? That is certainly not a business practice that makes me want to frequent your hotel chain.

    « comforting experience »

    I was in Hornell for the funeral of brother-in-law. I found this Best Western establishment to be so comforting from the desk clerk who sympathized with me, with a very pleasant attitude on my arrival. My room was clean, the pool most relaxing after the first evening at funeral home, slept well, very quiet, breakfast was very good and nourished me until a lunch with family. I felt very safe as your desk clerk verified with me when Family member came to pick me up and did not know my room number. Most commendable . I will use your facility again .

    « Above Adequate »

    Staff were extremely attentive to salting sidewalks and clearing snow. I am used to another hotel chain due to expense reimbursement constraints. But this hotel was rebranded from another hotel at the same location and is much better than what was previously at this site. Closet height is way too low for tall people. Housekeeping needs to pay attention to detail. Coffee was replaced but not the toiletries or plastic liner for the ice bucket. Coffee cups were replaced, but not the water cups. Ottoman was not wiped down. Combination A/C/Heat unit constantly blew hot air (OK at least it was winter) so room temp went up to 80 degrees. Tried to turn on A/C and it just kept pumping heat. Then when I turned off machine the room got comfortable and started to cool. Then I turned on the machine and got cold air! Bathroom exhaust fan was very loud and disturbing. Had to unplug the fan. They need non-skid mats by the elevator, because an entrance at that location causes the floor to get wet and slippery. I would stay again at this brand in this city because it is better than other options, but if I had available the brand I am accustomed to staying with, I would probably choose that brand over this one. I repeat, this place is miles ahead of anything else in this city, they just have to get some of the details fixed.

    « Great stay »

    Hotel has been renovated. Rooms are new, comfortable. Breakfast is good. This hotel beat my expectations, especially for a small town, very nice. Highly recommend. If you are looking for a decent price with better than average accommodations, consider staying here.

  • 5
    « Clean, Comfortable and Friendly »

    Was traveling on business. Rooms were clean and comfortable, Staff was friendly and helpful, Breakfast was fulfilling. If passing through Hornell again Best Western would be my first choice. Thank you!

    « Only in Hornell »

    Great Hotel. Very clean and friendly staff. I get a great breakfast. Coffee is available all day. Internet services are first class and if I am late coming or leaving, staff never complains. The poo is a great added feature

    « My Stay in Hornell NY »

    Served the purpose, bed and a shower. Small town, few options, but the Best Western met my needs. This was a business trip, last time I stayed here personally I had a minor issue with a staff member. The management made good on my comments and refunded my money. I did not ask for this, but they wanted me to return, that's why I did.

    « Clean, Comfortable Room »

    This hotel is clean and comfortable which is what I wanted. Rest was what I needed and the room met that. Thought the hotel is a bit over-priced based on other BW's hotels I've stayed at. But, it was what I needed on rather short notice. I'd recommend it if you find yourself in Dansville and in need of a place to stay. Was a little out of the way relative to the interstate but was fairly easy to find.

    « Small Town Flavor »

    this is a great hotel and the best in the town. wonderful customer service. the breakfast is great. The rooms are nice and big. The only annoying thing is that when you turn on the light in the bathroom, the fan is on as well; kind of noisy. But a minor detail. Nice fitness room and although I am not sure why they keep the treadmill key at the front desk instead of attached to the machine.

    « A great Stay »

    We stayed for two nights while picking up and dropping off my son to the local college. The staff was friendly and helpful. The room was spotless and modern. We even had a DVD player in the room with free movies available. The free breakfast was great. Everything was clean. We paid a little bit more than some of the other hotel chains, but you know what they say, "you get what you pay for. The only thing is, if you are handicapped, and need a shower chair, bring your own, they don;t have one.

    « Beware website booking agent - »

    This is really less about the hotel than it is with a website they are using to book reservations. I booked a room using and then needed to cancel. I called the hotel and was redirected to the choosearoom site to cancel. I attempted to use the "Cancel reservation" button the website - it failed. Then I called the 800 number listed on the website and was disconnected on three straight phone calls. I called the hotel back expressing my frustrations, and a very helpful lady attempted to help me cancel with choosearoom. She called back 30 minutes later telling me that she had succeeded in cancelling the reservation. This morning I received the room charge from choosearoom, so it looks like her attempt at cancelling the reservation failed also. Stay away from at all costs.

    « Very nice hotel »

    Stayed here while visiting family in Dansville. Very clean, modern, good amenities & beds are comfortable. Exceptional service both at the front desk and from the cleaning crew (Christina was very accomdating). If you leave really early they will fill your coffee mug and have it waiting for you; that was a very nice touch! Will be back!

    « Went to family wedding »

    the rooms were very nice. the staff very friendly and nice breakfast. has indoor pool open till midnight. used to live in Hornell years back. We were quite happy with the over all stay for 2 days. Would stay there again.

    « Very nice stay »

    This hotel has been beautifully remodeled. The rooms, hallways and lobby smelled clean and fresh. Everything in the room was perfect. Beds were very comfortable. All the staff were friendly and helpful. They use the new key cards where you just hold the card up to the door and the door unlocks. Very nice touch, no fumbling as to how the cards gets swiped through the slot. The hot breakfast in the morning was wonderful!

  • 1
    « ABSURD accusations and NO professionalism! »

    Beware of them charging you for smoking in the room (obviously to just get more money--maybe trying to pay for their recent remodel/brand change) when you absolutely did NOT. When I noticed the strange charge on my credit card the day after I checked out, I immediately called to find out what it was for (and it was also showing up on my charge card as a different named hotel). The woman who answered tried looking it up by my room number only to say that someone else was already staying in the room so she had to do it by my last name (1st clue there was no substance to their accusation--someone else already checked into the room they supposedly had to clean/purify). When I explain there is a mistake because I don't smoke (I was there alone for a business presentation the next morning) I'm told the manager is away for the week at a training but is available via email. I emailed the manager and I receive a response that evening from her (along with a separate revised bill with the $150 charge on it along with a notation saying "pot smoking in room" next to the charge emailed directly from the hotel) saying "I have full confident in my staff while I am away, and they are stating that there was pot smoking in the room. That the smell was going into the hallway as well." (The incorrect word form along with sentence structure is what I received as the response) So not only am I accused of smoking in the room but now falsely accused of smoking an illegal substance in the room. Of course at this point, I'm not only livid about the charge but at the absurd accusation! I email the manager back explaining there is obviously a serious mistake--I'm a 50 year old business woman who checked in at 9pm only to microwave a quick meal (which I also explained did melt the plastic container while heating--which is in the garbage next to micro--maybe this is the smell?) and work on the flip charts and material I needed for the next morning. I again kindly asked for the return of the charge or to send me the owner information along with their insurance liability info if they were not going to return the charge. I also emailed the hotel directly requesting a copy of the original paperwork I signed when I checked in. Of course there has been NO response (now 2 full days later). I also contacted the corporate office (it doesn't take much to find out this info) and have left 2 messages...still NO response. They not only are falsely accusing/charging people but they then WON'T even return your calls/emails (great customer service). This company also owns hotels throughout western NY and PA (I will stay clear of those also since I frequently travel out there for business). I tried to handle this issue directly with the business for the unfounded charge but I will now handle it with my charge card company (lets not forget the charge is showing up as a different hotel on my bill than the paperwork I signed when I checked in, including the room charge). In the past 2 months, I have stayed at 6 different hotels for business (this is a normal occurrence). I have NEVER had an experience such as this! I can't believe they had the audacity to make such an accusation without any proof whatsoever! If there truly was such a smell coming from the room, so much so that it "was going into the hallway", then why didn't the staff call the local police to handle the illegal matter?

    « Good Choice! »

    Having never stayed in Hornell, we figured a Best Western Hotel would be a good choice for a pre football game at Alfred University, a good call! The hotel is still undergoing a bit of a facelift as sanding/painting was underway near the elevator. The rooms at this Best Western were a good size, clean and noticeably, recently upgraded. The pool was also good sized unfortunately, there wasn't a hot tub which would have been a bonus. Towel quality seemed to be a holdover from the Comfort Inn days-thin and smallish. Breakfast, while not spectacular, was satisfactory, better than some not as complete as other Best Westerns. The only 2 small issues were: a room refrigerator which ran too often and a bit too loudly, a small annoyance. Second, an issue with most hotels, the heating/air conditioning unit didn't have a setting to run the fan setting. The choices appeared to be either heat or air conditioning to a set temperature, no other options, no "white noise" possibilities. Two final "perks", the TV channels available were very good and the internet was quick and reliable.

    « Very Nice Stay »

    We usually don't stay in Hornell while visiting my daughter at college because the hotels were never smoke free and they were very run down. This hotel has been completely renovated. All new carpets, beds, lobby, TV's, etc. It is smoke free and the smell was very good. It has a full complimentary breakfast (not just continental). A nice pool and fitness center. Fast free wifi. This is truly more of a 2.5 to 3.0 star hotel. It is a little more pricey than hotels in the area but if you stay for 3 nights you do get a discount that makes the price closer.

    « Big improvement from Comfort Inn »

    We have family in Hornell so regularly stay here. It has changed from the old worn down Comfort Inn to a Best Western. The room has been upgraded with comfy beds, fridge and microwave. It has definitely been improved since our last visit. The exterior and lobby have also been freshened up.

    « Upgraded rooms are fantastic!! »

    I have been staying here on business for two years. Staff are always great. The remodel makes this hotel better than the Hampton Inn that I stay in when I am in Orchard Park! I especially love the new mattresses and the sanitized remote control!

    « The hotel is upgraded and it looks great! »

    The service was great, they are all very kind. The room was beautiful they even have a special tv remote to promote the cleanliness. It's little details that matter when you want to stay at a hotel. They have a pool and gym. Breakfast was delicious! Overall I'm happy with my stay it's worth it. The only thing that may bother other is that it next to a railroad so the trains at night may bother you if you are sensitive about noise. It only passes by once in every 5-6 hours. I didn't mind it I barely heard it.


Getting to the hotel ...

All directions
·From: Rochester, New York Area. Take 390 South toward I90/Corning and then take the NY36, Exit 4 towards Dansville/Hornell area. Turn right on 36 and take to Park Avenue, turn right and then make another quick right. The Best Western Maple City Inn is on the left. ·From: Buffalo, New York Area. First option-Take NY63 north to NY36 following 36 until Park Avenue turn right and another quick right and the Best Western Maple City Inn is on the left. Second option is to take I-90 toward Albany and take Exit 48, Batavia. Follow Route 63 to Route 36 and take Route 36 north to Park Avenue. Turn right and then another a quick right onto Canisteo Square. The Best Western Maple City Inn is on the lef...

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