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Best Western The Plaza Hotel, Honolulu

3.5/5  - basé sur 1537 notations.
3253 N Nimitz Highway, 96819-1907, Honolulu, United States - See map

Whether traveling for business or leisure, Best Western The Plaza Hotel is the perfect Honolulu Airport hotel to call home while visiting Oahu. This pet-friendly Honolulu hotel provides easy access to the area's most popular destinations, including beautiful beaches, parks and universities. The moving Pearl Harbor USS Arizona Memorial is only three miles away, and the Joint Base Pearl Harbor- Hickam is also nearby. Enjoy Hawaii's natural splendor at the Moanalua Gardens or while exploring the tennis and archery facilities at Central Oahu Regional Park, or take in an exciting game at Aloha Stadium. Our corporate travelers enjoy close proximity to federal and state offices in downtown Honolulu, as well as the Campbell Industrial Park and the Chevron® and Tesoro Refineries. The facility is also located just eight miles from the University of Hawaii at Manoa and five miles from Hawaii Pacific University. You can’t beat our location at the Honolulu Airport. Among Honolulu's eco-friendly hotels, Best Western The Plaza Hotel features 274 renovated guest rooms with all of the conveniences of home - including a microwave, refrigerator, cable satellite television, free high-speed wireless Internet access, a relaxing outdoor pool and an on-site restaurant. Our commitment to the highest level of customer service makes our facility a perfect event space in Honolulu, with facilities to accommodate up to 150 people. Located just one mile from the Honolulu International Airport, our guests enjoy stress-free travel with our complimentary, 24-hour airport shuttle. We offer much more than the standard Honolulu Airport Hotel. There's no better way to experience the beautiful island of Oahu. Make an online reservation today to start planning your stay at Best Western The Plaza Hotel! Enjoy your stay.

Best Western

The Plaza Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
based on 1540 guest reviews
NOTE ISSUED
Excellent
395
Very Good
529
Average
358
Poor
155
Terrible
103
REFER TO NOTICE
Business Business
386
Couples Couples
420
Family Family
436
Friends getaway Friends getaway
57
Solo travel Solo travel
151
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Ok for an overnight"

3
13/07/2018

Place really needs a facelift. Hall carpets are worn and tattered but the rooms are clean and beds are comfortable. Price is crazy high for this quality of hotel. Hotel is noisy no double pane windows for this place so bring earplugs. Contrary to most Best western, breakfast if not included but they do make good eggs benny. The staff is courteous and friendly. It served our purpose since we were picking up our car at the airport the next morning so the “free” shuttle was well appreciated. But there is a big sign in shuttle that suggest 1$ tip suitcase. The driver is very helpful and courteous so I would say suggested tipping is in line with the service received.

"Room attendant her name is mercy"

5
12/07/2018

She does a very good job and is always helpful and cheerfuland she is very professional in her job and is a great employee and they are glad that they have her working here.a always has a smile and a great attitude.

"Great attitude, very helpful with everything."

4
11/07/2018

Good service! Wifi works great. Amailia is very quick with the house keeping! Shes very nice. Also, everyone will give you friendly smiles, very generous. Prices are a bit high but it's a good stay...

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha itsgiselle98, Thank you for staying at Best Western The Plaza Hotel and for writing a review! We are appreciative of your review and agree "Great attitude, very helpful with everything." Our staff do all they can to ensure our guests are comfortable during their stay and Amalia in particular does a wonderful job in connecting with the guests in her area. We will be sure to share this with her and thank her for her continued great work! Thank you again and we look forward to welcoming you back in the future! Mahalo, Brent Kitsu Assistant General Manager

"Mercy wonderful room attendant"

5
09/07/2018

We are staying in the Best Western Hotel. its been awesome and our stay has been made better by Mercy. She makes sure that we have everything that we need to have the most comfortable stay possible. Thank you!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Carrington V, Thank you for staying at Best Western The Plaza Hotel! Similar to the previous guest, thank you for taking the time to write a review based on the service Mercy provided you and your wife during your stay. We will be sure to share this with Mercy and thank her for a great job! Thank you again for staying and we look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Mercy, outstanding room attendant!"

4
08/07/2018

Mercy is an outstanding room attendant! She is always smiling and eager to meet the needs of my wife and I. She has definitely made our stay here a fantastic one! I recommend her for promotion review!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha dustin1991md, Thank you for staying at Best Western The Plaza Hotel! Thank you for taking the time to write a review based on the service Mercy provided you and your wife during your stay. We will be sure to share this with Mercy and thank her for a great job! Thank you again for staying and we look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"The plaza hotel"

5
05/07/2018

The staff here is AMAZING!!! We were here as guest waiting to get our house and they treated us as family!! My children hugged Miss Sonia the room attendant she is amazing, super friendly and caring takes care of everything for you. The front desk is great and the restaurant staff is welcoming. Best hotel on the island.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha thrillofitall90, Thank you for staying at Best Western The Plaza Hotel! "The staff here is AMAZING!!! We were here as guest waiting to get our house and they treated us as family!!" we couldn't agree with you more on this comment! Our staff truly make our property special and we are glad you were able to experience this during your stay. Thank you for recognizing Sonia on the amazing service she provided you and your family! We will be sure to share this with her and thank her for a job well done! We will also thank our Front Desk and restaurant staff as well! Thank you again for staying and we agree with you, "Best hotel on the island." Mahalo, Brent Kitsu Assistant General Manager

"Very friendly staff, right on bus line!"

5
27/06/2018

Last minute trip to meet up w family. Wanted to stay close to base. Nice clean hotel, friendly staff and right on the bus line for easy access to other locations! My housekeeper was Maria and she was excellent. Very friendly and took care of my needs very quickly! Only downfall is that it's right next to the highway so at times it does get a bit noisy but it's only during certain times of the day.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha sbrenner07, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your short stay with us, but glad to know our location was close to the base and " Nice clean hotel, friendly staff and right on the bus line for easy access to other locations!" We are near the airport, but we are also near Pearl Harbor, Hickam Air Force Base and Fort Shafter. So we have a great location for those needing to be near them. We would also like to thank you for acknowledging Maria on the her friendly demeanor and service she provided you. We will be sure to share this with her and thank her for a job well done! Thank you again and we look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"LPD 27 FCT 1"

4
27/06/2018

Stayed here on a business trip. The hotel is very well maintained, clean and conveniently located near Pearl Harbor. The room was clean, comfortable and a perfect base of operations for my visit. The restaurant is good, the food is tasty. Service was quick and friendly. The hotel staff was friendly and pleasant. This is a good place to stay if you visit Honolulu. Sign up for Best Western rewards and parking is 50% less.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Steven T, Thank you for staying at Best Western The Plaza Hotel on your business trip! As you mentioned in your review, "The hotel is very well maintained, clean and conveniently located near Pearl Harbor." We strive to provide the best product we can for our guests despite being near the airport. As you also wrote in your review, " Service was quick and friendly. The hotel staff was friendly and pleasant." Our staff do all they can to ensure our guests are well taken cared of while here. We will be sure to share this with them and thank them for a job well done! Thank you again for staying and we look forward to welcoming you back on another business trip! Mahalo, Brent Kitsu Assistant General Manager

"Easy location and friendly staff!"

5
26/06/2018

This hotel is the perfect option if you need to be close to the airport, but also want to experience the island! Our housekeeper Mercy was very friendly and her upbeat and warm personality made us feel relaxed and welcome!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Gabriel B, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay and for taking the time to share your experiences with us. We are also appreciative you took the time to acknowledge Mercy on the great service she provided you while here. We will be sure to share this with her and thank her for a job well done! Thank you again for staying and we look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Thank you!"

5
20/06/2018

My family & I really appreciate the pleasant stay with Best Western. Thi is actually our second long stay and I am completely pleased. We we're quite comfortable. Our room was clean & tidy everyday thanks to the wonderful housekeepers. Thank you Mercy for all of your hard work & wearing your smile everyday.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Moniqua S, Thank you for staying at Best Western The Plaza Hotel! We are fortunate to have had the chance to welcome you here and have our staff take care of you and your family! Thank you for acknowledging Mercy on the great service she provided you. We will be sure to thank her for her "hard work & wearing your smile everyday." Thank you again for staying with us and we look forward to welcoming you back in the future! Mahalo, Brent Kitsu Assistant General Manager

"Excellent hotel for flight layover"

4
17/06/2018

Location: Excellent for a one-night layover. The complimentary shuttle between hotel & airport was efficient and drivers were friendly & helpful. Room: Very clean and bed was comfortable. However, A/C could not be adjusted. I overheard that some rooms are too hot and some are too cold. Mine was too cold but the comforter helped. Front counter staff: Not too friendly, slow but got the job done. Restaurant: Was going to have breakfast there but waited for over 5 mins and there was nobody around. No wait staff and no host. So I was afraid the service would be slow too and went to MacDonald's, which was just next door. Service there was excellent. This hotel is located very close to the airport and highways. I requested a room away from the freeway and higher floor and was granted what I requested. I thank the person who set aside a quiet room for me. I am a BW Gold member but received no recognition for loyalty because I booked my room through a 3rd party. Not that I care about the free bottle water and the snacks, but I think staff should at least recognize my loyalty for choosing BW over other hotels even I didn't book directly. The front desk staff specifically said that since I booked through Expedia, they don't recognize the membership. It was a bit blunt and disappointing. Other than that, the stay was excellent for a one-night layover.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Jag1988, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay and for taking the time to write an extensive review of your experiences. We are appreciative you were very detailed in outlining the hotel and the amenities we offer. We do apologize about the delay in the restaurant and not being serviced. We will look into this and see how we can ensure our guests are immediately attended to. We do apologize about not being recognized being a BW Gold Member, but as you mentioned if you book through a 3rd party, we are not able to know who is a BW member. If you should return and book via a third party again, please advise us at check in and we will do our best to ensure you are recognized and offer the amenities. We thank you for being a Best Western Reward Member though! Thank you again for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Mercy the housekeeper was great!"

4
15/06/2018

Had a very pleasant stay for 2 weeks at the best western plaza hotel. The beds and pillows could be a little softer though. Try not to get a room right next to the highway though, you can hear traffic 24/7.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha egotrip021, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay and glad to here that your 2 week stay with us went well! We will be sure to thank Mercy on providing you with great service! Thank you again and look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Wonderful!"

4
12/06/2018

We had a wonderful stay in Hawaii at the Best Western Plaza Hotel. The interior was nice, very good customer service and dining. Our room attendant Emelita was so sweet and kind, mahalo! Jennifer Holiday

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Ntegrety, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay and for taking the time to write a review. Thank you for sharing your experiences with us. We will be sure to share this review with our staff and thank them for their hard work. We will definitely take time to acknowledge Emelita on a job well done! Thank you and look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"convenient for sleeping off jet lag"

3
04/06/2018

This hotel is convenient to the airport at Honolulu, especially with the free shuttle taking you to and from the airport. It is ,though, a bit run down (rugs) with out-of-date decor. The nearby McDonald's is useful for a quick snack before crashing and trying to recover from jet lag. Ok place to stay in between long flights like between the mainland and Australia and New Zealand (a stop over....)

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Bonnie D, Thank you for staying at Best Western The Plaza Hotel! Thank you for taking the time to write a review of your stay and sharing your experiences with us. We are concerned to hear about the "out-of-date decor" as we just renovated over a year ago. We have new carpet, drapes, blackout curtains and furniture. Though we are an airport hotel, it is concerning to hear that after only a year it seems "dated." However we will look into this and see how we can correct this. Thank you again for staying and hope you had a safe flight back! Mahalo, Brent Kitsu Assistant General Manager

"Very convenient for an overnight stay"

4
03/06/2018

We stayed one night at the Best Western after arriving in Oahu in the late evening after a long day of flying. It was a perfect place to get a good night's sleep prior to picking up our car rental at the airport, doing a visit to Diamond Head and then driving to our final destination on the North Shore. We found our room a bit dated but clean and comfortable, and was a reasonable price. The shuttle from the airport was quick and convenient. The hotel was located so close to the airport we actually walked back the next day to pick up our car rental. There was breakfast at the hotel restaurant but there was also a number of restaurants within close proximity.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha GRiih, Thank you for staying at Best Western The Plaza Hotel and taking the time to write a review! We are pleased to have welcomed you to the hotel for the one night you were here. We are glad to hear, " It was a perfect place to get a good night's sleep prior to picking up our car rental at the airport, doing a visit to Diamond Head and then driving to our final destination on the North Shore." We are concerned to hear, "We found our room a bit dated" as we just renovated a year ago and so this is concerning. However we will look into this and see how we can improve. Thank you again for staying with us and look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Nice"

4
31/05/2018

Staying one night as a layover, hotel is clean, staff is friendly and easy to work with. Shuttle to and from airport. 12 floors with bottom 5 floors for parking, great view of city. Cons not particularly close to anything other than the airport, $40 to taxi to Waikiki which I thought was pricey (but has nothing to do with hotel other than distance from town). Overall this is a clean hotel for a layover but I would be disappointed if staying for a vacation.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Brittani F, Thank you for staying at Best Western The Plaza Hotel! Thank you for taking the time to write a review as well of your experiences. We agree with you that "hotel is clean, staff is friendly and easy to work with." We are a location for those needing a layover as you mentioned, but we are an option if also on business and needing to be away from Waikiki. Thank you again for staying with us and we look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"DON'T STAY HERE!!"

1
30/05/2018

Throw-up in and around elevator- couldn't be cleaned up until maids were off break; other elevator wasn't working; no stairs until 3rd floor; loud parties on our floor-nothing done; filthy, disgusting

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Kelskfjebrbdj, Thank you for staying at Best Western The Plaza Hotel, although we were not able to meet your expectations. We understand the concerns you mentioned and they were addressed pretty quickly. We were not aware the other elevator was not working and so we will look into this. Regarding your comment about parties on your floor, we did not have any noise complaints recently and so not sure about this. We have already started the process to look into everything and see what may have transpired. Thank you again for staying and writing a review. We wish you the best in your future stays in Hawaii! Mahalo, Brent Kitsu Assistant General Manager

"Great service and so close to Honolulu Int'l Airport"

5
26/05/2018

Stayed for last night on Oahu as we had an early flight out in the morning to NZ. Our room was clean, quiet. The staff made us welcome. We had been staying down in Waikiki and then moved out to friends at Pacific Palisades Due to the wet weather and congestion on the motorways early morning decided to Move to hotel near the airport. Could recommend this hotel if you are in transit, handy and with shuttle service. Will stay at this hotel again, for sure.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Bev1NewZealand, Thank you for staying at Best Western The Plaza Hotel! We are glad we were able to welcome you here for one night before your flight to New Zealand! We are appreciative of your stay and comments! We look forward to welcoming you back here again! Mahalo, Brent Kitsu Assistant General Manager

"Always better with Auntie Grace! "

5
24/05/2018

From April till July, we are staying at the hotel till we can move into our home. This place makes us feel at home when we get to see our room attendant Grace. She is like family to us. Every day my 2 boys and baby girl enjoy greeting her and getting blessings from her. She takes care of us and preparing our rooms neatly before we get back to the hotel with a long day of traffic, work, school, and stress. Thank you Tita Grace!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Laurie Anne G, Thank you for staying at Best Western The Plaza Hotel! Thank you for sharing your experience with us as you are still in the hotel! We are pleased to hear that everything is going well for you and that Grace has done a superb job in making sure your room is to your liking. To hear "She is like family to us" that's a big accomplishment and testament in the level of service she is delivering. We will definitely share this with her and thank her for doing a great job! Thank you again and if there is anything else you need during your stay, please let us know. Mahalo, Brent Kitsu Assistant General Manager

"Home away from home"

5
23/05/2018

Highly recommend The Plaza Hotel if you are PCSing to Hawaii or just visiting in general! We have been here for nearly a month (arrived 4/28) and will likely be here another month. The hotel and staff are extremely accommodating to Military and their families, and have made the transition easier. Our room attendant, Amalia, is fantastic in every sense of the word. She is professional, helpful, courteous, friendly and knowledgeable of the area when asked. Our room always looks pristine when we return from a day of exploring. Employees like her are hard to find! Our stay at The Plaza Hotel has been wonderful and thanks to AMALIA for going above and beyond! I hope they appreciate her as much as we do! Also, there are many food options within walking distance of the hotel. Mcdonalds, Jamba Juice, Big Kahuna, Ninja Sushi, L & L Barbeque, Ihop, and many more. However, if you are looking for breakfast options I HIGHLY recommend eating at the hotel as their breakfast is 10/10. We will be recommending The Plaza Hotel to any and everyone!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha yasminitzel, Thank you for staying at Best Western The Plaza Hotel during your PCS move! We are pleased to have been one of the firsts to welcome you to Hawaii! We understand how staying in a hotel for over a month can be tiring, but we are glad that our staff is ensuring you and your family are comfortable.As you stated, "The hotel and staff are extremely accommodating to Military and their families, and have made the transition easier." Our staff strive to ensure someone who is staying 60 days or 1 day will receive the same level of service. Thank you for acknowledging Amalia on the great service she is providing you during this time. She is a great employee who knows how to connect with the guests and paying attention to detail! We will be sure to share this with her, as well as other employees to show the impact they have with our guests. Thank you again for staying with us and if there is anything more we can do to make you and your family more comfortable, please let us know! Mahalo, Brent Kitsu Assistant General Manager

"It was awesome"

5
22/05/2018

The room is tidy and gives you more than enough amenities for a great stay. Amalia is awesome. She does a great job cleaning rooms. I noticed this when I met her as she was leaving my room. She was nice and courteous. All workers were knowledgeable and reliable during my visit. I will be staying here again if I were to visit Oahu.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha rizr808, Thank you for staying at Best Western The Plaza Hotel! We are pleased to hear we met your expectations and you had a chance to meet Amalia. As you stated, "Amalia is awesome. She does a great job cleaning rooms. I noticed this when I met her as she was leaving my room. She was nice and courteous." She is a great housekeeper and along with the our other staff as well, they do all they can to ensure our guests are comfortable during their stay. We will be sure to share this review with Amalia and thank her for providing great service! Thank you again and we look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"home sweet home"

5
15/05/2018

This lovely hotel was our home for 60 days; perfect view, pool, walking distances to mcdonalds, dunkin donuts, ihop, starbucks + jamba juice, sushi, korean bbq n etc..The plaza is not a 5 star hotel, but from the front desk to the housekeeping staffs are the super friendly and very accommodating to our needs. Love the cleanliness of our room thanks to Mercy for making us feel at home and always checking in on us. Thank you Mercy and Staffs.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Julian F, Thank you for staying at Best Western The Plaza Hotel for 60 days!! Based on your length of stay, you are DPSing to Hawaii. We are appreciative we were able to be one of the firsts to welcome you to Hawaii! We hope our staff and accommodations were comfortable and welcoming! Thank you for acknowledging Mercy and the great service she provided you.We will share this with her and thank her for a job well done. Thank you again and hope you are settled into your new home! Mahalo, Brent Kitsu Assistant General Manager

"Great experience during a long stay"

5
15/05/2018

My family and I have been staying at the Best Western for two weeks now, and so far we've had a great experience. This location is near highways, which allows easy access. There's a handful of good eating location at a walking distance. Staff here is great, they're friendly and professional. Our housekeeper Amalia is wonderful. She's always helpful and taking care of our needs. She makes us feel at home during a time where we're under some stress with moving from the mainland to the island. Overall we're very satisfied with everyone and everything here.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Yesenia P, Thank you for staying at Best Western The Plaza Hotel! We hope your stay is going well so far! We agree with you, "...so far we've had a great experience. This location is near highways, which allows easy access. There's a handful of good eating location at a walking distance. Staff here is great, they're friendly and professional." Thank you for acknowledging Amalia as well on the service she has provided you so far. We will be sure to share this with her and thank her for providing you with great service! Thank you again for staying with us and if there is anything more we can do, please let us know! Mahalo, Brent Kitsu Assistant General Manager

"Always a great stay"

5
10/05/2018

This is our second time staying at this property. The first time we stayed was for 45 days straight three years prior due to a military move. This hotel does so much to welcome the military and their families to the island. They not only give you free parking for the TLA program, but also meal credits for the onsite restaurant. Our second stay was this one for 10 days as we are moving away from the island. Imagine our surprise when upon walking into the restaurant for dinner the first night, we were greeted by a hug from Techi, who remembered us from three years prior! The staff at the restaurant for our first visit was amazing and they continued to be for this stay as well. James, Michael, Techi, and Ramon in the restaurant all remembered our family from the three years prior and greeted us like we were long time friends. It blew us away that they remembered us! The food in the restaurant is great and well priced. The breakfast offers very large portions, as well as the dinner! The menu has changed a bit from what we remember but everything was delicious. I have worked in the hotel industry for several years and this is great food at a great price for Oahu standards. The rooms are nice and clean, and I believe they may have been updated since our last stay. Our housekeeper ( Zeniada?) was always sweet and cleaned our room with great attention to detail. We will always recommend this hotel to friends moving to the island. Everyone at the property greets you kindly and genuinely feels like they care about you. the property does have small issues, like the parking being tight and it being a bit noisy from the highway noise. But to us, it is still the best service you could find and that definitely outweighs the negatives to us. Mahalo Best Western for making the beginning and ending of our time in Oahu so easy!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Meghan M, Thank you for returning to Best Western The Plaza Hotel! We are appreciative you returned to stay with us and as we strive for, your stay was just like your previous stay! We are sad to hear that you are leaving us, but understand it is part of the military life. Thank you for sharing your experiences with us and other potential guests. Thank you for taking the time to recognize James, Michael, Techie and Ramon on the great service they provided you when you visited the restaurant. Thank you also for recognizing Zenaida on the housekeeping service she provided you. She does have a great attention to detail! We will share this with them and thank them for doing a great job! Thank you again for staying with us and we wish you the best on your future home and if you are ever back this way, please contact us! Mahalo, Brent Kitsu Assistant General Manager

"The Plaza, Extremely convenient"

5
08/05/2018

The workers are very customer friendly, especially Beau and Raymant. Hey, they were able to put up with me and that's saying a lot. The Hotel is near all the military bases and the airport with easy access. The parking is a bit of a bite. But it worked for me. I would recommend it and would stay there again. Checking in and out was a breeze. This time I had the floor with all the party-ers but I could have gotten a less convenient floor. Considering all the traffic and guests, the staff just manage to do an amazing job. Again, Beau was super. Hopefully she will be on the desk when you check-in.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Jay J, Thank you for staying at Best Western The Plaza Hotel! We are glad to hear we were able to meet all your expectations and made you comfortable during your stay. Thank you for acknowledging Beau and Raymart on the service they delivered. We will be sure to share this review with them and thank them for taking care of you. Regarding check out, we do have express check out and so on your next visit, feel free to utilize that feature to make check out even more of a breeze! Thank you again for staying and we look forward to your return! Mahalo, Brent Kitsu Assistant General Manager

"We liked it"

5
07/05/2018

We stayed here 3 nights while we had a look around Honolulu before going to the west coast of the island. The shuttle service to/from the airport is good and the hotel is right next to a bus stop where you can catch buses to all the major sites. For $5.50 you get a 1 day pass. The room was clean, comfortable and the staff were friendly. The only slight negative, which the hotel can't do anything about, was the road noise next to the pool area which was quite loud.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Steve028, Thank you for staying at Best Western The Plaza Hotel and for writing a review! We are pleased to hear that during your 3 night stay, your stay went well. As you mentioned, "The room was clean, comfortable and the staff were friendly." We understand the concern about the noise from the road and we are trying to find solutions to it. We apologize for that. Thank you again for staying with us and look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Would definitely use again!"

4
06/05/2018

We stayed here both on arrival and before departure from the airport during a recent visit. On arrival we used the courtesy phone (just a couple of carousels down the hall from our bag pick-up) following the clear instructions for the hotel. We were given clear directions (over the crossing, go left until green curb) to the bus, which was with us within minutes. It was driven by a friendly, helpful and informative young man. We were welcomed by a friendly receptionist, and our room was clean, comfortable, and had everything we needed for a good night's sleep - followed by a leisurely, delicious breakfast. Hotel was very convenient for car rental pick-up. Equally pleased during outward journey. We arrived early, but our cases were taken from us, we sat by the pool, and our room was actually ready for us ahead of time. The evening meal was every bit as good as breakfast had been. There is, indeed, traffic noise, but it did not disturb our sleep at all. It was more intrusive whilst sat at the pool. Would definitely use this hotel again if visiting Hawaii in the future.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha taffandhubby, Thank you for staying at Best Western The Plaza Hotel two times! We are glad we had the opportunity to welcome you here twice and that both times we met your expectations. We are glad to hear our friendly staff assisted you on both stays and that everything went well. Thank you for advising other potential guests about how to contact us from the baggage claim. This is the most important in being picked up since it can be confusing as to where to go. However, if you are in the right location our staff will pick you up fairly quickly. Thank you again for staying with us and we look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Room service"

5
03/05/2018

Just to thank Mercy for the excellent Housekeeping services. More of you would make the Best Western a great place to stay. Thank you for the awesome service and please keep up the good work. You are awesome!!!!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha mybriefkaze, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay and your review to recognize the great service Mercy provided you when you were here. She is a great housekeeper who ensures our guests are comfortable during their stay. We will be sure to share this with her and thank her for doing a great job! Thank you again and we look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Well below average "

2
03/05/2018

I only stayed here one night...and was glad that it wasn't more. The staff made a vague attempt at being friendly, but wasn't very convincing. As I struggled to pull my suitcase over the unevenly stone tiled floor, TWO staff members stood watching, and didn't even bother to ask if I needed help. The room was clean, but there is mould growing around the tap and border of the bath. Breakfast was more or less disastrous...don't be fooled by photos of beautifully displayed fruit. None of that...just a drab dining room with tired looking waiters. I ordered a coffee with hot milk, but received a bowl of pre packed 'milk' and about 10 minutes later a separate cup of Luke warm milk. The food was tasteless and so greasy (as in a layer of oil floating on the omelet). I get that this is a budget hotel...but even so, it really was quite grim. The only good thing I have to say is that their Wifi is free and acceptably fast.

"Very comfortable room!"

4
30/04/2018

Even though this is next to a freeway, the room we had was exceptionally comfortable and quiet. This was our last night in Hawaii, and Best Western provided us with a very nice night's stay. The shuttle was very prompt and we were able to easily make our flight. This is probably the best Best Western property we have stayed throughout our travels in the U.S.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Hector R, Thank you for recently staying at Best Western The Plaza Hotel! We are glad to hear your short layover with us went well and that you enjoyed your stay. We are really appreciative of your comment that "This is probably the best Best Western property we have stayed throughout our travels in the U.S." That means a lot since there are many Best Westerns across the U.S. We will share this with all the staff and managers! Thank you again and we look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Business Trip - good choice"

4
29/04/2018

Was booked for 10 days; stayed 7 before returning home. Room a bit noisy as it faced the highway - ask for a room not facing highway. A/C ran a bit loud it seemed, but didn't spend a lot of time in the room - picked for price and location to where I was working. Nice store in lobby with drinks/snacks - very friendly. Laundromat on site - was expensive for convenient. Hotel staff very friendly and helpful.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha scharven, Thank you for staying at Best Western The Plaza Hotel! We are glad we were able to meet most of your expectations during your 7 day stay with us. We are glad you enjoyed most of our amenities here. We do apologize about the noise concern and as you mentioned, we do have rooms away from the freeway that are quieter. Thank you again for your review and look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Best Western Plaza Review"

4
28/04/2018

Good service, clean, comfortable, mediocre food, freeway noise. Good for an airport motel. Would probably stay again. You're going to lose reviews requiring 200 characters. I've told you what I think and don't have anything else to say!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha John C, Thank you for staying at Best Western The Plaza Hotel! Thank you for your review and sharing your experiences with us and other future guests! I'm sorry about the 200 characters, but that's a TripAdvisor requirement, not ours. However we are appreciative of your review! Thank you again for staying and look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Perfect location for overnight before moving on to a resort"

4
24/04/2018

Having arrived at 20:00 after a 24 hour journey, I didn't have the energy to rent a car and drive to our final destination. The Best Western Plaza Hotel is ideally situated close to the airport and with a shuttle bus to take to back and forth when needed. i only stayed one night, but the room was comfortable, and the staff were friendly. It wasn't particularly cheap at £206 (around $300), but August in Hawaii! What did I expect. I'll recommend the Plaza, but only as a stopover at the airport.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha MaxPallas, Thank you for staying at Best Western The Plaza Hotel! We agree with you we are a "Perfect location for overnight before moving on to a resort." We have a great location for any guests needing a quick layover or wanting to be away from downtown. As you stated, "The Best Western Plaza Hotel is ideally situated close to the airport and with a shuttle bus to take to back and forth when needed." We are confused since you mentioned August, but we are only in April. Are you referring to August 2017? Either way, thank you for staying and sharing your experiences with us. We look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Best Housekeeper"

5
23/04/2018

We stayed at the Best Western Plaza Hotel when my husband and I were in the process of getting our house in Hawaii. We stayed from March 16, 2018 - April 24, 2018 and our housekeeper Maria was such a ray of sunshine. She always made sure we had clean towels and always went out of her way to make sure we had everything we needed! I will miss her smilingly face in the mornings, as she brightens anyone's day she comes in contact with and you can tell she enjoys what she does and is SO good at it! She definitely deserves a raise! Thank you best western staff for having us and a special thank you to Maria! I will definitely recommend this hotel to my friends and family when they come to visit! Mahalo!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Lindsey C, Thank you for staying at Best Western The Plaza Hotel! We are glad to hear your recent stay with us went well and we were able to meet your expectations! Based on your review, it seems you were a TLA guest since the length of your stay is similar to that of other TLA guests. We are pleased to hear Maria was able to assist you during your stay and that she "was such a ray of sunshine." As you mentioned, "she brightens anyone's day she comes in contact with and you can tell she enjoys what she does and is SO good at it!" We totally agree with you! We will be sure to share this with her and thank her for a job well done! Thank you again and we hope you are settled into your new home now. Please come back and visit! Mahalo, Brent Kitsu Assistant General Manager

"Basic, no frills hotel"

3
22/04/2018

This was a basic, no frills hotel but we only needed a one night stay so decided to save some money. Still was $169/night through Expedia. Clean room, standard size and it was surprisingly quiet. Our room looked to the back of a factory of some sort but it was a Friday night so no activity there. They have a pool, small but surprisingly pretty with bushes/trees all around instead of a tacky fence. The restaurant is open for breakfast early but is not open for dinner every night which was not advertised on their website. We got into the hotel at 7pm starving and found that out. They did have a pleasant Shuttle driver that took us over to their 'sister' hotel 5 min away. That meal wasn't very good at all with terrible service. This is an Industrial area around the airport so nothing else around except a McDonalds to go and eat at. It is the closest to the Pearl Harbor Memorial which is how we chose it. Small gift shop with overpriced food items (4.99 for a pkg of Goldfish crackers).

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Karen M, Thank you for staying at Best Western The Plaza Hotel! Thank you for writing a review about your experience with us. We are pleased to hear we were able to meet most of your expectations. I am confused about your comment though that you stayed on a Friday night and our restaurant was closed. Plaza Cafe is open Friday-Monday for dinner and so not sure if you had the right date of stay. We will look into your comment about the dinner at our sister hotel not being any good as many guests compliment that restaurant. Our neighborhood is growing and we also have a IHOP, Dunkin Donuts, Starbucks, Jamba Juice, Ninja Sushi, and other eateries within a block of our hotel. Thank you again for staying with us! Mahalo, Brent Kitsu Assistant General Manager

"Good Hotel, Friendly Staff, Nice Amenities"

4
14/04/2018

I stayed in this hotel for 31 days while I waited for Military Housing. Overall, it was a decent place to stay. The driver of the shuttle van was quick to pick us up and very friendly. The front desk staff is very knowledgeable, and helped with correcting my reservation. (I booked using the government rate and not the TLA rate). And our housekeeping lady, Mercy, was super friendly and thorough. The wait staff at the restaurant were always cheerful and helpful. Here's our stream of conscience: - The king size bed was dangerously comfortable. More than one day disappeared because of a surprise nap. - Our TV was upgraded from a 36in to a 55in, which was super nice. - The refrigerator and microwave were standard sizes for a hotel. - The bathroom had one vanity and bathtub that was just a little too shallow for a nice relaxing bath. - The pool area was rarely crowded and had a decent size. Chairs and Tables and clean water. But quite a few ants... - Complementary WiFi allowed for four devices. Which for two technologically immersed people is about half as many as we needed. - The location was fairly convenient. Hickam is about an hour walk or 8 min drive, and the Pearl Harbor NEX was about the same. - The floor would get wet whenever it rained, which I found really weird. - Parking was free for guests, and the garage is floors two through five, with six through twelve for the rooms. - There were two elevators, and no choice to use the stairs. There was no service elevator, and the two elevators they did have were slow. Especially at rush hour. - There are four washing machines and four dryers on the first floor, but they are $3.25 per load, each. - There was a free gym on the twelfth floor. It's not real big, but there are some free weights and one bench, two treadmills, and some other things. - On Tues, Wed, and Thurs, the restaurant is closed, and guests are directed to Airport Honolulu Hotel's restaurant, which is honestly better. It's just a 10min walk... - The number of homeless people right outside the hotel is a little concerning.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha northwayjg, Thank you for staying at Best Western The Plaza Hotel! Thank you for choosing to stay with us while you waited for housing. We understand how stressful this time is and it is refreshing to know we were able to make you comfortable. Thank you for sharing your concerns with us. We always try to see how we can improve and provide the best experience for our guests. We will share this review with Mercy and thank her for a job well done in providing you great service! Thank you again for your stay and we hope you are now settled into your new house! Mahalo, Brent Kitsu Assistant General Manager

"Surprisingly good"

5
14/04/2018

Not too far from the airport and a few miles away from Waikiki. Housekeeping did an extraordinary job with the rooms. Also, not that far away from JBPHH and the Arizona Memorial. Would gladly stay here again.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Scott C, Thank you for staying at Best Western The Plaza Hotel! Thank you for taking the time to write a review and share your experiences. We are glad to hear we were able to meet your expectations on this stay and that you will consider us again on a return visit! Thank you again for your stay and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Good stay in the hotel and helpful staff"

5
08/04/2018

My wife and I stayed in the hotel, after long travel, we received good greeting from the front desk, she is very helpful and considerate, thanks, the facility is good and clean. Very near the airport, easy to return our car rental.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha vivwestin, Thank you for staying at Best Western The Plaza Hotel! Thank you for taking the time to write a review and share your experiences. We are pleased to hear our staff provided you with their usual great service! They are constantly doing all they can to ensure our guests are welcomed warmly and have a comfortable stay. We will definitely share this with our staff to let them know how their service impacted your stay. Thank you again for your stay! Mahalo, Brent Kitsu Assistant General Manager

"Better Than Expected"

3
07/04/2018

Imagine my dismay, after my last experience, when I learned we'd been booked into this hotel to attend a work training. My room was in the main tower (as opposed to a room off the alley like last time). We were checked in by Beau at the front desk. Best Western couldn't ask for a better representative. My room during this stay was WAY better - clean and updated. Still a little noisy but tolerable (this is an airport hotel after all). I wouldn't recommend this property as a base for your Oahu vacation, but it's very convenient when you need a location close to the airport. This was a very positive experience. I wouldn't hesitate to stay again. If I could give half stars, I'd rate this stay 3.5.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Nancy Z, Thank you for returning to Best Western The Plaza Hotel! Thank you for taking the time to write a review and share your experiences. We are pleased to hear this time around, your stay was up to your expectations. We are not sure when you were here last, but we have refreshed our rooms. We are still working on looking to renovate our bathrooms too, but have done a few things. We are continuing to see how we can upgrade our property and make it a better stay for all of our guests. We would like to thank you for recognizing Beau for the service she provided you. We will be sure to share this with her and thank her for a job well done. Thank you again for your stay and look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Used to be great!"

3
07/04/2018

I have stayed at this hotel at least 10 times, and each time, the hotel benefits get worse and worse.The staff is a hardy bunch of friendly people, but I have a feeling this is a case of management cutting the corners for a profit. Out of 4 nights, 3 times we needed the staff to change towels. We are not talking about a spots—some of these towels looked like they were used in a crime scene clean up. Parking prices are just like those in Waikiki, but this hotel is not near Waikiki. They used to have an outside company that provided a shuttle service to the NEX, and that was great because while I was at work, my wife could take in some shopping. Maybe the management should do something like that. If you are looking for a hotel with a friendly staff, and away from Waikiki traffic, this is a moderate hotel with normal Waikiki prices. They used to offer all you can eat crab on Fridays, bar, and dining everyday, but that too Iha's been cut back.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Joe W, Thank you for returning to Best Western The Plaza Hotel, although it seems we were not able to meet your expectations on this stay. We do apologize on this stay you encountered so many issues. We are not sure about the towels, as we change out old towels to new ones every month to ensure our towels are in pristine condition. Regarding the parking,we understand your concern about our pricing however our pricing is competitive with other hotels. We are not sure when the last time you were here, but the NEX shuttle was stopped about 3 years ago, as well as the crab buffet. Regarding your concern about the cut back in dining, it has been the same schedule of daily breakfast from 6:30am-10:00am and dinner on Friday-Monday from 5:00pm-9:00pm for the past 5 years. We understand your concern about not having amenities, however we continue to look at ways to offer amenities to our guests while being competitive in our industry. However we thank you for your review. Thank you for staying and hope you will consider staying with us as we evolve. Mahalo, Brent Kitsu Assistant General Manager

"Too expensive - boring area, no breakfast"

2
06/04/2018

Would recommend anyone to stay here when you can get something comparable in Waikiki or another neighborhood. If you're just there overnight and want to be close to the airport then it's ideal otherwise would not recommend.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Spencer C, Thank you for staying at Best Western The Plaza Hotel, although it seems we were not able to meet your expectations. We are located near the airport and in an industrial area, so we as you stated we are a great location for those wanting to be near the airport for a quick layover, or for those wanting to be out of Waikiki. Thank you again for staying! Mahalo, Brent Kitsu Assistant General Manager

"convenient airport hotel"

3
03/04/2018

A convenient place to stay (nothing fancy) if you have to stay overnight to change planes at Honolulu airport. Unfortunately I had to wait at least 20 minutes for the shuttle even though I used the special phone in the baggage area and was told it would only be five minutes. I had to go back and make another call and was told the shuttle driver was busy dropping people off and was on his way. Going back to the airport was quick and easy since they don't have other hotels they need to stop at. Most of the people I saw walking around the hotel were wearing military uniforms since it is near Pearl Harbor rather than close to other tourist sites. It is a very standard older hotel but my room was spacious and the bathroom was clean with a hot shower. The beds were comfortable and the air-conditioning worked great! I was wiped out from an overnight flight and was so grateful they had a clean room for me just after 10 am when the housekeeping staff showed up. Even though the black-out curtains were difficult to arrange and I had to use clothespins to keep them shut, I managed a nap. The planes weren't too bothersome and there wasn't a huge amount of street noise despite the nearness of the freeways. The location is very industrial so I can't say much for the view. My other complaint is the lack of free breakfast and the very limited restaurant hours. The fact that they didn't even serve dinner the night I was there was a problem for me because there are only a handful of small restaurants close by. My experience with the staff was positive—someone even brought me an extra blanket right away when I called the front desk late at night! There is a local bus route close by that goes to Waikiki Beach but I didn't take it since the weather was terrible. If you want to save money it is much cheaper than taking a taxi!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha SHADOWSPRITE, Thank you for staying at Best Western The Plaza Hotel! We apologize for the inconvenience you experienced regarding our shuttle. From our investigation into this, it seems Airport Security mentioned it would take 5 minutes. Unfortunately, we do not advise our guests that time frame since there is traffic and other pickups at the airport we have to make as well. However we will continue to work on this and ensure other guests are picked up in a timely manner. We are pleased to hear the rest of your stay went well and that you were comfortable here during your stay. Thank you again for staying with us and we look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Wolud have been quicker to walk."

2
01/04/2018

We'd booked into the Plaza Hotel as we were returning from Maui and were heading back to Australia the next day. Location and cost wise this seemed like a good choice. Our flight was landing at Waikiki airport at about 11.30am and I'd booked a tour for 1.30pm. We collected our baggage and rang the hotel to request the shuttle bus. We knew it should only take 10 minutes or so to arrive. Half hour later still no shuttle so we rang again. About 10-15 minutes later it arrived. The driver said he'd only received one request, the last one. We arrived at the hotel, asked for a taxi and left our bags to check after we'd returned from our tour. No apology until we checked in later. The hotel's quite nice and we liked our room. Could do better.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha MrThrill, Thank you for staying at Best Western The Plaza Hotel! We are appreciative you took the time to write a review and share your experiences. We apologize for the delay in getting picked up from the airport. Our drivers are usually prompt in picking up and so we will look into this to determine what happened. I do apologize there was not apology extended to you either at check in. Thank you again for staying with us and we will work on improving our services. Mahalo, Brent Kitsu Assistant General Manager

"Great room service.....mt room attendant was Kat and was a sweetheart. Very pleasant and nice."

4
01/04/2018

Very enjoyable and quiet. The rooms were nice and clean. The cleaning staff, Kat, was very sweet and pleasant to talk to. The restaurant had good food although a little pricey. The facility had laundry right on their property which was helpful as I am out here on business and I only brought so many pieces of clothing.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Kerby M, Thank you for staying at Best Western The Plaza Hotel! Thank you for taking the time to write a review and share your experiences. We are pleased to hear, "Kat, was very sweet and pleasant to talk to." We will be sure to thank her for a job well done and for contributing to you have a great stay! Thank you again for your stay! Mahalo, Brent Kitsu Assistant General Manager

"Kind staff"

4
31/03/2018

It located near the city. All staffs are much supportive. It can be easily reachable by all type of transports. No problem stay again in the coming future too. It will be lovable for all age types. Nice decorated.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha grajesh, Thank you for staying at Best Western The Plaza Hotel! Thank you for taking the time to write a review and share your experiences. We are pleased to hear our staff provided you with their usual great service! Thank you again for your stay and look forward to welcoming you back in the future! Mahalo, Brent Kitsu Assistant General Manager

"Great service!"

5
30/03/2018

I stayed at the Best Western/ The Plaza Hotel. I had great service there. Thank you to my room attendant Mercy! She does a great job with cleaning the rooms and has a wonderful cheerful personality each and every day! I really enjoyed my stay there. Thank you!

"Not the best place, I have ever stayed and I have traveled for a living."

3
20/03/2018

Opened my window and could see the freeway about 20 feet away. I could hear the noise when I opened the door. Nice view lol. Hotel did move me to another room on the side of the building. Like most places I have stayed in Hawaii for business staff kinda treats you like you should be glad to be here. It was outside of downtown which for me was good because the traffic here is horrible. Parking was $30 per night, a lot of guest park on the street when possible. Fast food is the only nearby option. The hotel restaurant was decent. You might enjoy the pool if you can stand the noise from the freeway right next to you. Don't fall for pics, there's not much to view unless you in a high floor to not look at the surrounding warehouses and businesses.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Darrellatx, Thank you for staying at Best Western The Plaza Hotel recently! Thank you for taking the time to write a review and share your experiences with us. We apologize we were not able to meet your expectations on this stay. As you mentioned, we do have a great location that is convenient for those wanting to be out of Waikiki. Though we are in an industrial area, we do have some dining options in the area, as well as Plaza Cafe which is our restaurant that is open 7 days a week for breakfast and Friday-Monday for dinner. Thank you again for staying and we hope we will be able to welcome you back again in the future! Mahalo, Brent Kitsu Assistant General Manager

"incoming military"

4
18/03/2018

We stayed at this hotel when we were coming in from Virginia, my husband was assigned to a ship in pearl harbor. Our stay at the hotel was about a month and a half. They helped out a lot with giving us meal vouchers to help with our expenses. The staff is super helpful and friendly. The house keeping lady who took care of was amazing, due to my family's crazy schedule she would let us sleep in and take care of our room later. Amalia always made us feel right at home. Also on Tuesday to Thursday we would go eat at the sister property down the road and they have a super friendly waiter named Tim. We enjoyed when we had on of his tables , he was always friendly and always on top of things. the downfall of this place was the parking. We had a mid sized SUV and they have very limited parking for a bigger sized car.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Michelle V, Thank you for staying at Best Western The Plaza Hotel! We are pleased you have been able to welcome you and your husband here and that we were the first to welcome you to Hawaii! We are glad to hear your month and a half stay went well. We can understand that relocating to a new state and waiting for a new home is stressful and our staff does all it can to ensure our guests are comfortable. Thank you for acknowledging Amalia and Tim at our sister property. We will be sure to share this review with them and thank them for providing great service to you and your husband. Thank you again for staying with us and we hope now you are settled in your new place! Mahalo, Brent Kitsu Assistant General Manager

"Ridden hard and put away wet"

3
17/03/2018

This poor excuse of a hotel had one thing going for it - the location right beside the airport. but sadly, it is in dire need of an upgrade and a thorough cleaning. The rooms on the eighth floor seemed above all the noise of street level, until we woke in the morning and noticed cars racing right past our window on the adjacent freeway-hmm

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha overthehill007, Thank you for staying at Best Western The Plaza Hotel although it seems we were not able to meet your expectations. We understand your concern about the noise, but your comment about the room decor is confusing as we just renovated last year. The furniture you see is actually from Best Western Plus package, which is one level higher than Best Western. The cleanliness of your room is a concern and so we will see how we can improve our cleaning overall. Thank you again for staying and apologize this stay was not up to your standards, but hope you will consider staying again in the future. Mahalo, Brent Kitsu Assistant General Manager

"VERY CONVENIENT"

4
13/03/2018

I have never been to Hawaii before and was there for medical reasons. I found it very easy to commute from this location to Tripler AMC when needed. The rooms were extremely clean and the beds made for a great night sleep. The cleaning staff didn't miss a beat and the staff in the lobby were quick to help. I did run into some trouble making my reservations via phone in regards to how I felt I was being spoken to but this was minor. Great place to stay.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha suni75966, Thank you for staying at Best Western The Plaza Hotel! We are grateful for your review as well to share your experiences. We are pleased we were able to welcome you here for your first time ever to Hawaii. We are glad to hear our staff was able to assist you while here and they were able to ensure you had a comfortable stay. We do apologize though for the tone of voice our reservations department provided to you and we will speak to them to ensure we correct this. Thank you again for staying with us and hope you are in good health! Mahalo, Brent Kitsu Assistant General Manager

"Noisy and poor customer service "

1
12/03/2018

We only got a day rate as we fly out at 10pm that night. First thing I notice was the attitude the front desk lady showed the 2 US military personnel that checked in before us. The front desk person was very short and blunt with the officers, and she was the same with me. As I checked in, she called the maid service to inform them to clean our room right at 6:00pm (remember; we were on a day rate). Just a little hint to me that I needed to get out right at 6:00pm. When she found out that I was a Platinum member, her attitude completely changed, offering me to stay longer at no charge, willing to store my luggage while I went for supper. Her change in attitude was offensive, why treat people differently based on status. All in all the rooms are dated, very noisy, the little store was very overpriced, and I didn't even want to eat in the cafe. The hotel is completely encircled by freeways and right next to the airport. I travel a lot, stayed in a number of Bestwestern Hotels in my travels, this was one of the worst. I was happy to leave the hotel.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Kim D, Thank you for staying at Best Western The Plaza Hotel! Thank you for writing a review to share your experiences with us and apologize for the service you received at check in. This is not our standard of service and so we will look into this and handle accordingly. We have worked over the years to ensure our customer service improves and so it seems we have fallen short here. We will work with our managers and staff to ensure it gets better, starting by sharing this review with them. Thank you again for your review and apologize for the inconveniences you experienced on this stay. Mahalo, Brent Kitsu Assistant General Manager

"Excellent location and clean rooms"

5
12/03/2018

Has a 24 hour shuttle to the airport and the rooms are very clean. Our room attendant was Mercy and she did a fabulous job keeping the room very clean and well stocked. Many things are within easy walking distance but a car will be needed to get to the beach. I will highly recommend this hotel to anyone coming to Honolulu, especially if in the military.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha seyboldcc2, Thank you for staying at Best Western The Plaza Hotel! We are glad we were able to meet your expectations during this stay and that Mercy was able to ensure your room and stay were enjoyable! We will be sure to share this with her and thank her for doing a great job! Thank you again for staying and we look forward to welcoming you back again in the future! Mahalo, Brent Kitsu Assistant General Manager

"Worst hotel experience ever!"

1
10/03/2018

First, if you are military you have to make reservations with the military liaison. This is so they can rip off the government by charging a rate near your TLA limit. When I explained that I would be paying out of my own pocket he gave me a lower rate to include (pet fee, parking and tax). When I checked in the military liaison seemed surprised and confused at the rate he gave me. After explaining myself again he decided to change my rate to exclude pet/parking/taxes costing 16% more. Not having another place for my family to stay I felt trapped and forced to accept the new terms. Upon checking in I learned, the hotel allows a local homeless man with an apparent mental health instability to wander the lobby, courtyard, and mini mart to make purchases. We shortened our stay from 10 nights to one leaving the next day. Changing the terms of our reservation is unacceptable, especially when your family is in the middle of a PCS move. Also allowing the homeless to wander the property freely is a matter of safety for my children. I will not recommend or stay at a Best Western again.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha crkeyboard, Thank you for staying at Best Western The Plaza Hotel and we apologize we were not able to meet your expectations. We apologize this stay did not turn out the best for you however we do have a lot of military personnel who stay with us and enjoy the amenities we provide. We offer a lot of discounts that other hotels cannot and so again we apologize we were not able to ensure you had a comfortable stay with us. We are sorry we were not able to provide you with a better stay and wish you the best in your PCS move. Mahalo, Brent Kitsu Assistant General Manager

"By the airport "

4
09/03/2018

I chose this place because it was by the airport, and we only needed one night until rest of our family got here. The free airport shuttle picked us up quickly. Check in was easy, nice young men at the front desk. The room was on the 12th floor. The hallway walls and carpet looked a bit scary, but the room was very nice and clean. No marks on the walls, carpet looked clean everywhere, furniture looked good ( no dings or scratches). The bathroom was a bit small, but very clean. The bathtub/shower tile grout and caulking were good and clean. And the bath towels were clean, white, and fluffy; not at all worn out. The beds were kind of small (full size), but, hey, there were 2 of them, so we each had a bed! And they were comfortable. Loved the sheets! Since we had the whole evening to find a place to eat, decided to go to Waikiki. So easy to get there and back on the bus which has stops, both ways, right out the front door of the hotel. And cost $2.75/person each way! The most annoying thing about the place was the traffic noise, which I started to notice as I was laying in bed, in the dark, at 5:00AM (my bio clock thought it was 8:00 o'clock because of time difference). But I did not notice it at all the night before when I went to bed at 10:00PM, because my body thought it was 1:00AM and ready to sleep. So if you are looking for something to bug you, the traffic noise could. But not a problem for me. Good place.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha IdahoRodB, Thank you for staying at Best Western The Plaza Hotel! We are glad we were able to meet your expectations for a quick layover. We are appreciative of your review as you highlighted a lot about our room decor and cleanliness. We do all we can to ensure our guests are comfortable when they stay with us. We are glad to hear you were able to rest while you were here with us. We understand your concern about the noise and we want to let you know we are always looking at ways to reduce the noise. Thank you again for staying and we look forward to welcoming you back again in the future! Mahalo, Brent Kitsu Assistant General Manager

"Good location! "

5
08/03/2018

The hotel is very convenient,nice enough and has everything you need,friendly staff.The room was nice and clean.Good restaurant and Great housekeeping especially (Ms Amalia)Thank you! Safe and secure parking space. We will definitely come back. Highly recommended for military personnel

"The troll kingdom"

2
08/03/2018

If you get into the troll kings court up high in the tower it's not so bad, but if you are in the courtyard with the troll peasants the road noise from the overpass will keep you up, every Harley on the island will be sure to rev their engine as they pass on the lower road under the overpass to let you know how loud they can be.

"Most friendly staff Mrs. Annie / Mrs. Rowena "

4
06/03/2018

I need to give a big shout out to both mrs Annie and mrs Rowena for being so great and taking care of all our needs. These two have been the best house keepers we could ask for. Been here for nearly 60 days and they both have been so great to me and my family. The rest of the staff from the front desk to the restaurant have all been great I would recommend this hotel to anyone based on the staff...

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha gus11111, Thank you for staying at Best Western The Plaza Hotel! We are glad we were able to meet your expectations during your stay. Thank you also for acknowledging Annie and Rowena for the service they provided. They are great housekeepers, who do all they can to ensure our guests receive the best service possible. In your case, 60 days is a long time and so we are glad to hear the service has been consistent throughout! We will be sure to share your review with them and thank them for a job well done! Thank you again for staying and should you need anything else while you are here, please let us know! Mahalo, Brent Kitsu Assistant General Manager

"WOW"

1
26/02/2018

We stayed here from Feb 14, 2018 until Feb 17, 2018. What can I say the traffic noise was unbelievable. There are three different highways beside, above and further above. My husband who has hearings aids could not sleep because of the noise. The room was clean and adequate, bed was good, shower was hot. They advertise an onsite restaurant but the hours are limited. No dinner service during the week, but you can take a shuttle to another sister restaurant. We did that once meal was okay. We did eat breakfast on site, which was very good. Staff was friendly and pleasant. Out door pool closes at 7:00p.m. no exceptions so therefore if you wanted to be outside in the fresh air you sat at or near the smoking table that was more than full. But the biggest disappointment for us was our rooms were on a second floor addition. Thus the noise problem we faced the freeways and there was no elevator. So staying in Hawaii at various places for 2 weeks we hiked a lot of bags up a full set of stairs. I must say for the price IF we every go to Honolulu we wont stay there.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Karen R, Thank you for staying at Best Western The Plaza Hotel, although we wish it was under better results. Based on your review, you booked our courtyard rooms, which are at a lower price since it is outdoors and a two story walk up. We do have quieter rooms in the tower at a higher price point to give our guests an opportunity to choose where they would like to stay. We apologize this did not meet your expectation. As you experienced, we do have other amenities here for guests looking to be outside of Waikiki and be conveniently located near the airport. Thank you again for staying with us and wish you the best on future stays in Honolulu if you return. Mahalo, Brent Kitsu Assistant General Manager

"Perfect location for quick overnight at HNL"

4
25/02/2018

Let's sum it up this way - it's not a tropical vacation resort, but it's perfect for a quick overnight either on your way through HNL. We overnighted here and caught the early morning flight to the Big Island. Convenient to the airport - convenience shuttle so no need for Uber or rental car. Several restaurants within walking distance. Older hotel, but clean. Mattresses are not the best we've slept on, but okay for 1 night.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Will H, Thank you for staying at Best Western The Plaza Hotel! We are glad we were able to meet your expectations for a quick layover. We hope you had a safe flight to the Big Island! Thank you again for staying and we look forward to welcoming you back again in the future! Mahalo, Brent Kitsu Assistant General Manager

"the plaza hotel"

4
24/02/2018

The Hotel offers great service. We experienced no issues, great housekeeping (Amalia), good food and excellent service from James the waiter and a very helpful from desk. Highly recommended for new Military personnel to the island, very short commute to your new station.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha JAIME C, Thank you for staying at Best Western The Plaza Hotel! We are glad we were able to meet your expectations during your stay. Thank you also for acknowledging Amalia and James for the service they provided. We will be sure to share your review with them and thank them for a job well done! Thank you again for staying and we look forward to welcoming you back again in the future! Mahalo, Brent Kitsu Assistant General Manager

"Great location, noisy highway"

2
31/01/2018

For an overnight stay convenient to the airport, this hotel can't be beat. Unfortunately, it is located near a busy freeway, with noise all night so good rest is out of the question. Rooms are clean, bath is laughably small, decor outdated, dining so dreary a short walk to McDonalds was the better choice. The room rate is high for the quality so plan on adding a cab or bus fare and go to a better option away from the airport.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Vagrantsrus, Thank you for staying at Best Western The Plaza Hotel for an overnight stay. We do apologize though we were not able to meet your expectations regarding the noise. We understand the concern and do have quieter rooms near the back of the hotel. Regarding the decor, we just renovated our room last year with new furniture from the Best Western package and so we apologize it was not up to your expectation. We will see how else we can upgrade our facility. Thank you again for staying with us. Mahalo, Brent Kitsu Assistant General Manager

"Great hotel for coming or going from the island"

5
30/01/2018

I only used this hotel for one night when leaving from our stay on the north shore. It has a shuttle to the airport and most rental car returns are right on that street. So you can check in, return your car, have dinner in their restaurant and take their shuttle to the airport for your early morning flight. Room was clean. Front desk service was fast and courteous. Restaurant was pretty good, and open 6:30 am to 9 pm. This is not a place you would want to spend your vacation. It is right by the noisy freeway and in an industrial area by the airport. There is no parking in front of the hotel for check in. You get one hour free in their parking garage to check in..then they charge $3 an hour or $30 a day to park. There are a few restaurants within walking but not close to anything else

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Sherry M, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay and for writing a review. As you mentioned, we do have a lot to offer for those needing a quick layover before an early flight the next day. We are an airport hotel and so there is not much at the moment in the neighborhood, but there are new projects coming which will add value to our hotel and the surrounding areas. Thank you again for staying with us and we look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Too expensive for mediocre"

2
28/01/2018

Average room, noisy location next to freeway and industrial section of town. Way over-priced for average accommodations. We chose it because of free airport shuttle. Other Best Western across the country much more pleasing.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha jeromev210, Thank you for staying at Best Western The Plaza Hotel! We are thankful of your stay and understand the comparisons to other Best Westerns and apologize we were not able to meet your expectations. We just renovated our rooms last year and so our room accommodations are fairly new. We thank you for your stay and apologize we were not able to provide you with a more welcoming stay. Mahalo, Brent Kitsu Assistant General Manager

"Good Airport In Transit Hotel"

4
20/01/2018

This is the closest hotel for in Transit passengers at HNL. You could even walk to this hotel. It has clean rooms and reasonable prices. There is also a McD, BK and iHop next door when you are really hungry.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Jetty_Jeff, Thank you for staying at Best Western The Plaza Hotel! We are glad we were able to meet your expectations for a quick layover. We hope you had a safe flight back home! Thank you again for staying and we look forward to welcoming you back again in the future! Mahalo, Brent Kitsu Assistant General Manager

"Two sides."

2
10/01/2018

We had previously stayed 31 days at the Airport Best Western as part of a military move. We had an amazing experience, our room was fantastic and spacious. When moving again we decided to stay at the same hotel, difference being we had a pet now. The pet rooms are incredibly tiny, as a family of 4 our space was limited to say the least. The "pet friendly" rooms are also right next to H1 and the noise kept our cat extremely nervous and jumpy. We were given ear plugs at check in to combat the noise for ourselves. While we made this doable for the week we needed to stay, our biggest issue arose when our bathroom ceiling (which already had obvious patchwork) began pouring water from the ceiling. Water from holes now formed, from our ventilation fan, and from the heating light inside the shower. It was coming from our upstairs neighbor, and when notified maintenenaces solution was to have them turn their tub off. We were told to go about business as nornak and not given an option to move rooms, despite being an obvious electrical and health/air quality issue due to mold. If you are given a typical room in the tower, yes I would recommend this property as a conveniently located hotel, near the airport and BED among other locations. If you are looking for a pet friendly option, I would not put money towards a room here as it was fairly miserable at best.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Toby C, Thank you for returning to Best Western The Plaza Hotel. We are concerned to hear about the inconveniences you experienced while here on this second stay. We understand the concern you had and sincerely apologize we did not communicate to you better about this situation. We have had internal discussions about this and are working to improve this. We apologize again for the concerns you experienced and will look to improve our internal communication. Thank you again and wish you the best in your next assignment. Mahalo, Brent Kitsu Assistant General Manager

"Convenient"

4
08/01/2018

Location is good for a couple night stay. Must have a car. No place in the area to walk unless your destination is subway or mcdonalds. Good food at the restaurant for breakfast. Reasonable priced items in the on site store.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha lynng337, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay and for writing a review. We are pleased we were able to meet your expectations for your stay and the restaurant food. Thank you again for staying with us and we look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Need better maintenance"

2
07/01/2018

The bathroom was not cleaned well. The toilet interior parts need repair. There was a hole in the shower area near the spout. We were there because the hotel i pet friendly and we need to get out dog away from the noise of the New Years eve fireworks. We paid a premium price because it was the eve and though we should have at least a decently clean room for the price.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Bertram A, Thank you for staying at Best Western The Plaza Hotel although we wish we were able to provide you with a better experience. We understand your concern and are looking into your concerns. We understand your concern about the price during New Year's Eve and understand how frustrating it can be not to have working room amenities. We hope you will consider returning to us in the future as we are working on improving our services. Mahalo, Brent Kitsu Assistant General Manager

"Perfect for an early morning flight or late night arrival...."

3
05/01/2018

Hubby and I and teen son stayed here prior to an early morning International flight, arriving 6pm and departing 6am the following day, so weren't here for long. Our experience here was less than ideal. Firstly stood around at reception tired and hungry for close to an hour or so while our booking was located....and, just quietly, going into mild panic when being told that they're actually "fully booked" ... booking was eventually found. It appeared to be a problem with booking.com, not the hotel itself. Our room was facing the highway which was a stone's throw away. Ear plugs on the bedside alerted us that we were in for a noisy night....we were so tired that we thought it wouldn't be a problem....it was. The room was immaculately clean & fresh, good amenities provided (including pod coffee machine) Decent sized TV. The beds were on the small side...which along with the noise, contributed to our lack of sleep. The shuttle service was EXCELLENT....from queue outside hotel to airport in under 10 minutes. I would stay here again, but would request a room away from the highway (is too expensive to have a poor night's sleep..) & also pack warmer sleepwear. The air-conditioner was great to somewhat drown out the highway noise, but couldn't be adjusted so it was ridiculously cold overnight for the bedding supplied.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha 2shopaholics, Thank you for staying at Best Western The Plaza Hotel although it seems we were not able to meet your expectations. We apologize for the delay in checking in, but that our staff was able to locate the reservation and get you checked in. Regarding the noise issue, we have been working on a resolution to reduce the noise and so we apologize that did not happen. We will also look into the A/C issue. However, as you mentioned, we do have quieter rooms in the back of the hotel and so we hope if we are able to welcome you back, we will be able to reserve a room for you there. Thank you again and look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Great and convenient hotel near HNL"

4
02/01/2018

It was true that HNL doesn't have too many choices of hotel but luckily this choice was a good one. Convenient shuttle from/to the airport and we were upgraded to a corner room with airport view. The room was quite spacious and clean, although the bed was too soft. Uber was available to access to other places such as Waikiki. Breakfast was not included even for elite members but it is order to pay not a buffet. I read the complaints about the noise from the highway but I didn't notice too much during the night.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha and Happy New Year Machilus, Thank you for staying at Best Western The Plaza Hotel recently and for being a Best Western Elite Member! We are appreciative of your stay and for writing a review. We are pleased by your comment of "It was true that HNL doesn't have too many choices of hotel but luckily this choice was a good one." Thank you for sharing your experiences with other potential guests and we are glad we were able to meet your expectations. Thank you again for staying with us and we look forward to welcoming you back again! Have a Happy New Year! Mahalo, Brent Kitsu Assistant General Manager

"Easy and well located for a late flight arrival !"

4
02/01/2018

We arrived by the 11h20 pm flight. The flight was late. We got our bagages, call the hotel and 10 min. later we had a shuttle just across the bagage claim area. We got to the hotel in no time at all. Nice when your flight is late. The check-in was easy. The room was fine. Nothing fancy but clean. Noisy from the highway but when it is for one night, it is not a problem. It did not stop us at all from sleeping. The next day, we caught the bus (public transportation: 2.75$/person) right across the street from the hotel and in 45 minutes or less we were in Waikiki, on the beach. We would stay there again!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha and Happy New Year Carole R, Thank you for staying at Best Western The Plaza Hotel! We are glad we had an opportunity to welcome you here. We are pleased to hear check in went quick and easy for you and we were able to meet most of your expectations. Thank you again for staying with us and we look forward to welcoming you back again! Happy New Year! Mahalo, Brent Kitsu Assistant General Manager

"Great hotel, great restaurant"

5
28/12/2017

The check in service was quick and efficient. The room was nicely appointed and very clean. We were surprised at how great the restaurant was - food was delicious and service was very good. I would recommend this location to anyone flying in or going to visit Pearl Harbor - close and convenient.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha and Happy Holidays Janet B, Thank you for staying at Best Western The Plaza Hotel! We are pleased to have welcomed you here and for your review. We agree that we are a "Great hotel, great restaurant" for those looking to be away from Waikiki and also for those needing a quick layover. We are glad we were able to meet your expectations. Thank you again for staying with us and we look forward to welcoming you back again! Have a safe 2018! Mahalo, Brent Kitsu Assistant General Manager

"Great"

5
26/12/2017

Shuttle service convenient for airport. Friendly and helpful staff. Very comfortable bed. Good internet. Good selection of cable channels. Easy checkout. Good selection in restaurant. Everything necessary available in room

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha and Happy Holidays Lauren O, Thank you for staying at Best Western The Plaza Hotel! We are pleased to hear your stay went "Great." We are glad you enjoyed your stay and that our amenities and property were to your satisfaction. We look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Trip to Oahu"

4
25/12/2017

Convenient and free shuttle. Clean, pleasant, pool, cafe, nice staff. Close to Pearl Harbor. Stayed one night, spent a Sunday at Pearl Harbor, then drove to our resort in Koolina. Good for a brief stopover. Had rooms at back so not noisy from highway. Joined free as a Best Western member. Cut cost of parking in half to $15. Well worth it.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha and Happy Holidays Bubbe4four, Thank you for staying at Best Western The Plaza Hotel! We are glad we had an opportunity to welcome you here and that you were able to experience first hand all the amenities we have to offer. As you stated, we are great for a quick layover, but also for anyone wanting to be away from the Waikiki area. Thank you also for signing up to be a Best Western Rewards member! Those points will come in handy if you normally stay at other Best Westerns. They have a great program, which also allows you receive bonus points on stays at times. Thank you again for staying with us and hope you have a Happy Holidays! Mahalo, Brent Kitsu Assistant General Manager

"Military PCS"

2
23/12/2017

DO NOT STAY HERE IF YOU ARE PCSING TO HAWAII. Total rip off. Taking all of your approved TLA for housing. Place is small and your family will be on top of each other. There is only a mini refrigerator and a microwave. Eating out gets really expensive. It's hard for a family to survive at this hotel for more than a week.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha 793staciew, Thank you for staying at Best Western The Plaza Hotel, although it seems we were not able to meet your expectations. We have been serving the Armed Forces for well over 25 years and have established ourselves as a hotel that does all it can to alleviate the costs of moving here. We offer special parking rates, waive pet fees, offer cost setting options on dining, etc that you will not find at other hotels. We understand we may not have been the best hotel for you and we wish you the best in locating a hotel that will meet your needs. Thank you again and wish you the best as you reside here in Hawaii. Mahalo, Brent Kitsu Assistant General Manager

"Best Western plaza"

5
22/12/2017

Our stay at this Best Western was pleasant. The room was clean. The room was next to the freeway so it was very noisy. The staff is always helpful and polite. We would definitely stay here again and recommend to friends.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha and Happy Holidays Susan S, Thank you for staying at Best Western The Plaza Hotel! We are pleased to hear "Our stay at this Best Western was pleasant. The room was clean." We do apologize about the noisy room, but we do have quieter rooms toward the back of the hotel. When you return, please advise us of your request to have a quieter room and we will do our best to ensure you receive that. Thank you again for staying with us and writing a review to share your experiences. We look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Front Desk Fran and Mena"

5
17/12/2017

Got to the hotel too early but this was not a problem for Fran and we sure appreciated that. Fran and Mena were able to accommodate us and we were so glad as we were tired. It is so close to the airport and taking the shuttle was a perfect setup for our plans.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha and Happy Holidays Peter C, Thank you for staying at Best Western The Plaza Hotel! We are pleased Fran and Mena were able to assist you during your early arrival. We are also glad to hear our other amenities, such as the complimentary shuttle met your needs. Thank you again for staying with us and writing a review to share your experiences. We look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Great Stay"

5
16/12/2017

Great value, great customer service and great location. We walked to McDonalds there was a petrol station and a little shopping centre across the road where we had the famous L& L Barbeque for our last night of dinner.Thank you for a great last night in Honolulu and the free 24hr shuttle ride to the airport.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha matthewaV6670LU, Thank you for staying at Best Western The Plaza Hotel! Thank you for taking the time to write a review and share your experiences. We are pleased to hear we were able to meet your expectations on this stay! Everything you stated in your review is accurate and as you experienced, the neighborhood is developing. Thank you again for your stay and have a Happy Holiday season! Mahalo, Brent Kitsu Assistant General Manager

"Overnite Short Stay"

3
14/12/2017

Love the conveniency of being near the airport and the shuttle was great - quite expensive when you check in at 11pm and check out at 6am as you are charged the regular rate for only 7 hours and no breakfast included

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha snjlondon, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay and for taking the time to write a review. As you mentioned in your review, "Love the conveniency of being near the airport and the shuttle was great." Regarding the rate you mentioned, this is probably our day use rate, which is actually lower than our daily rate. Thank you again for staying and look forward to welcoming you back in the future! Happy Holidays! Mahalo, Brent Kitsu Assistant General Manager

"Average at best"

3
11/12/2017

After 12 hrs of travel I stayed here for a one night stop before boarding as US Navy Carrier. I got to the desk 10 minutes before 3pm, which is check-in time. I was told the room was not ready and asked to have a seat in the lobby. 30 minutes later I went to the counter to check-in. Finally got my room. Restaurants were close by and I got a good nights sleep. Room did not appear clean. This was the closest hotel to the airport.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha and Happy Holidays James D, Thank you for staying at Best Western The Plaza Hotel! We are glad to have welcomed a service personnel such as yourself to our hotel. We apologize though we were not able to check you into your room in a timely manner and that you mentioned the room did not appear clean. We will look into this. We thank you again for staying with us, but apologize we were not able to meet your expectations on this stay. We will work towards improving our services. Mahalo, Brent Kitsu Assistant General Manager

"Good location"

4
08/12/2017

Convenient location, on bus line. Near McDonalds and D Donuts. Not a noisy hotel even though it's close to airport. Very helpful staff and clean. Have stayed a few times and always good. Restaurant staff a bit slow but attentive.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha and Happy Holidays Linda C, Thank you for returning to Best Western The Plaza Hotel! We are glad we had the chance to welcome you here and meet your expectations. We are glad our staff was attentive to your needs, but will speak to our restaurant staff regarding their quickness. Thank you again for staying with and look forward to your next visit! Mahalo, Brent Kitsu Assistant General Manager

"Quality and service"

3
02/12/2017

The quality is exactly what you pay for. It's actually decent, but there was a lot of construction going on in the parking and it was limited. My room got skipped several times from the cleaning crew, but overall it wasn't bad.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Rodriguez R, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay and thank you for the review. Thank you for sharing your concerns and we apologize for the inconveniences you experienced while here. We are working on redoing our roof and preparing it for solar panels. We will look into the cleaning concern you mentioned as this is not our standard. Thank you again for staying with us and we look forward to welcoming you back again. Happy Holidays! Mahalo, Brent Kitsu Assistant General Manager

"Airport convenience at its best"

5
02/12/2017

What can I say if you have a 1 night layover or need to be near the military bases I highly recommend The Best Western Plaza hotel. Rooms look great recently renovated. Friendly staff and so close to airport and free Wi-Fi. They have free shuttle pickup at airport. Traffic in and out of Waikiki for overnighter just stay here.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Debbie R, Thank you for staying at Best Western The Plaza Hotel! Thank you for taking the time to write a review and share your experiences. As you stated in your review, "What can I say if you have a 1 night layover or need to be near the military bases I highly recommend The Best Western Plaza hotel." We have a great location and free shuttle to the airport for anyone needing a quick layover. Also, "Rooms look great recently renovated. Friendly staff and so close to airport and free Wi-Fi." Thank you again for your stay and have a Happy Holiday season! Mahalo, Brent Kitsu Assistant General Manager

"DOES THE JOB"

4
29/11/2017

Great for views of the airport, room 1018..street parking to the rear of the hotel, pearl harbour 10 mins away in a car, wakiki 15-25 dependent on traffic..easy to get onto major routes, save a few dollars staying here rather than the really high prices downtown

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Paul H, Thank you for staying at Best Western The Plaza Hotel! Thank you for taking the time to share about our hotel. As you mentioned, we do have a great location for attractions in Central Oahu. You said it best, "save a few dollars staying here rather than the really high prices downtown." We do offer rates different than that of Waikiki and so anyone looking to enjoy Hawaii and not deal with all the traffic, we are a great place for that. Thank you again and look forward to welcoming you back again! Happy Holidays! Mahalo, Brent Kitsu Assistant General Manager

"Inexpensive hotel, Very close to the Airport, Book a tower room"

3
29/11/2017

ery close to the airport and Hickam Air Force Base. Close also to restaurants in the strip mall on Nimitz hwy and near by Salt Lake Plaza (2-3 miles). Parking in the base of the tower (No problem if its raining. And it rained several times during my 2 week stay). I stayed for 12 days - housekeeping wouldn't leave enough soap (had to ask for it). The family style rooms near the highway are extremely noisy - I did not see that mentioned when booking. So, maybe due to my fault, did not get a good room at first (had to ask for it) - later gave me a room in the tower (lower noise) that was sub-par - water not draining in the tub. Gift store is well stocked with a nice lady managing it. Front desk guys and ladies were helpful and action oriented. When I requested, they changed my room to the tower where the noise from the nearby highway was lower. Also I am ever grateful to one of the ladies in the front desk who made an excellent travel plan for me to see the island.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Sam C, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay and for sharing your experiences with us. We apologize there were some concerns during your stay, but glad to hear that our staff at the Front Desk were able to take action and assist. We hope your stay was pleasant and we look forward to welcoming you back in the future. Have a Happy Holidays! Mahalo, Brent Kitsu Assistant General Manager

"Next to airport with modern rooms"

4
28/11/2017

I needed a place to spend the night near the airport, so I booked a room for one night. Rate was very reasonable. I called the hotel after I picked up my luggage, and the shuttle was there at my baggage claim within 5 minutes. Staff was nice and check-in process was very quick. My room was on the 12th floor facing the airport and highway. There was no noise from the airport that I could notice, but I did hear the traffic on the highway although it was not loud enough to bother me or keep me from sleeping. Room was very clean with modern bathroom and furniture. Wifi speed was very fast. The hotel has a small convenience shop in the lobby but there are several restaurants and gas station within a block or so. There's also a sidewalk to the airport. The 12th floor had an exercise room and pool outside, but I did not use either. I will stay here again if I need to spend the nigh near Honolulu airport.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha owt_u, Happy Holidays and thank you for staying at Best Western The Plaza Hotel! Thank you for taking the time to write a review and for sharing your experiences with us and other potential guests. We are glad to have welcomed you even for just one night. As you experienced, our rooms are not as noisy as depicted. We understand everyone has different experiences and so we are glad you shared yours. We are glad to have met your expectations on this trip and that you were able to see all the amenities we have to offer here. Thank you for staying and we look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Helpful staff and convenient location, but you may need to use the earplugs"

2
27/11/2017

In most respects this hotel lives up to what it says on the box. It's very convenient for the airport, and the rates are reasonable for Honolulu (though saying the parking fee is "nominal" when it turns out to be $30 - reduced to $15 for Rewards members - is a bit misleading). The in-room furnishings looked brand new, the wifi worked well, and the staff were helpful. The downsides are the physical structure of the building. We had a room on the 10th floor, and even up there you'll need to use the earplugs (which are provided!) if you're a light sleeper due to the freeway noise. It's also apparently impossible to completely turn off the central air conditioning (a maintenance guy came and could only jam a towel over the outlet) - not a big problem but it was cooler than we'd have chosen during a November visit.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha PhilColorado, Happy Holidays and thank you for staying at Best Western The Plaza Hotel! Thank you for taking the time to write a review about your experiences with us. We are pleased to hear we were able to meet most of your expectations on this. We understand your concern about the noise from the freeway and yes we do provide earplugs to assist with the noise. We are currently working on a solution that reduces the noise from the freeway. We are also working on upgrading our A/C unit controls to assist with the temperature from the A/C. Thank you again for staying with us and look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"A happy sailor"

5
26/11/2017

I'm a sailor in the us navy and just pulled in from a deployment. Best western employee Fran help me save 150 dollar by informing of the rewards program and put me in a very nice room fast and efficiently

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha lilowe5, Happy Holidays and thank you for staying at Best Western The Plaza Hotel! We are thankful for your service and glad we had the chance to welcome you to our hotel. We are pleased as well to hear that Fran was able to assist you and add you to our Rewards program as well. We will be sure to thank her. Thank you again for staying with us and wish you a Happy Holiday season! Mahalo, Brent Kitsu Assistant General Manager

"Staff Excellent"

4
20/11/2017

The hotel was very good. However, "Fran" at the front desk was amazing! She went way beyond what we could reasonably expect to accommodate our special needs. Fran is one in a million. She is the model for what customer service should be.Thank you so much for your consideration and caring.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha howards118, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay and for your review. We are glad to hear we were able to meet your expectations. We are glad to hear that Fran "was amazing!" She is a great asset to our team and she does all she can to ensure our guests are welcomed warmly. She is just one of the great employees we have at Best Western The Plaza Hotel! We will be sure to thank her for such an amazing job. Thank you again and look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Close to the airport. Easy access... Excellent Rates"

3
19/11/2017

We arrived late and didn't want to rent a car and then have the task of finding a hotel. So we decided to have the Best Western shuttle pick us up and take us to the hotel for the night. The room was clean and spacious. We had a corner room with a view although a view of nothing special that's for sure. I think they called it an upgrade. lol Check out was a breeze. In the morning we had breakfast which was yummy but nothing special. I think we were really hungry from flying so many hours. In the morning after breakfast we took the shuttle over the the airport to rent our car. The Economy Car Rental picked us up and took us over to the car rental location where we pick up our car... and that's where our adventure of the island began. We would use them again.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha MelNew14, Thank you for staying at Best Western The Plaza Hotel! We are glad to have had the chance to welcome you here and for you to see what we had to offer. Regarding the upgrade, it was probably to our Deluxe rooms which are a lot bigger than our standard guest rooms. We are just glad we were able to meet your expectations and that you were able to begin your island adventure after staying with us. Thank you again and look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Bad experience"

2
18/11/2017

Arrived staff wasn't friendly or welcoming. Our room was outdated. The bathroom was very small the curved shower rod kept the door from opening completely. The room windows seemed to be open no matter how many times I opened and closed the window you could hear the outside in the room. It also was chilli in the room and tried to cut off the A/C and the thermostat didn't work so we were cold the nights we were there and to top it off $30 a day for guest parking. Won't be staying here again and will advise family and friends not to stay here

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha wyvellc, Thank you for staying at Best Western The Plaza Hotel, although it seems we fail short on meeting your expectations. Regarding the concerns you mentioned, we will address with our managers and staff and ensure we use your review as a learning tool to improve. We are constantly looking at ways to improve our hotel from service to facilities and so we will continue to work on the concerns you mentioned. Thank you again and wish you the best on a return visit to Hawaii! Mahalo, Brent Kitsu Assistant General Manager

"November Inspection Trip to Honolulu"

4
17/11/2017

I found the hotel staff to be very professional, knowledgeable and courteous. The room was clean and kept that way my entire stay. The hotel is close to the airport and great for getting to my assignments in the port and not have to deal with the resort traffic by the beach. Advise to get a room away from the freeway though.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha GUY T, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay and for writing a review of your experiences. As you mentioned, "I found the hotel staff to be very professional, knowledgeable and courteous." Our staff do all they can to welcome all guests warmly and to ensure their stay goes well. Thank you again for staying and look forward to welcoming you back in the future! Mahalo, Brent Kitsu Assistant General Manager

"Airport Convenience"

5
14/11/2017

We had an early morning flight so chose to stay at the airport. The hotel is a block or two away from the airport with frequent and convenient shuttle service. Our room was clean, well appointed, and larger than I expected. We read a previous review so asked for one away from the Expressway and it was quiet and I slept well. We didn't expect much from the simple restaurant but a simple glass of wine and a well prepared Hawaiian chicken dish was tasty and inexpensive. Not the Ritz (and not Ritz prices) but for an airport hotel it was fine and I would stay there again.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Michael C, Thank you for staying at Best Western The Plaza Hotel! We are pleased to have had the opportunity to welcome you here even on a short stay. AS you mentioned, we have a great location for those needing a quick layover. Also, you mentioned, "Our room was clean, well appointed, and larger than I expected." Our staff do all they can to ensure the rooms are upkept to the highest standards. Thank you again for staying with us and writing a review to share your experiences. We look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Pleasant, convenient stay!"

5
12/11/2017

The close proximity to the airport (2 minutes) and the complimentary shuttle make this Best Western Plaza Hotel the most logical choice for me! Friendly, knowledgeable staff, convenience store, pool and spa are all added amenities I plan to take advantage of in the future. Prompt airport pick up is also an added benefit!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha 901blayneh, Thank you for staying at Best Western The Plaza Hotel! We are glad to hear, "The close proximity to the airport (2 minutes) and the complimentary shuttle make this Best Western Plaza Hotel the most logical choice for me!" Our location is great for those that are needing a quick layover or looking to be away from Waikiki. Throw in, "Friendly, knowledgeable staff, convenience store, pool" and we have a great hotel that most are unaware of. Thank you again for staying and we look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Good night sleep"

5
12/11/2017

Hotel was very clean with comfortable beds. Restaurant served delicious meals. The swimming pool was very clean. Shuttle to the airport was excellent service. Hotel staff was very helpful and friendly.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha 257gregoryo, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay and also for taking the time to write a review. We are glad to hear that all of our facilities met your expectations and that you had an enjoyable stay. We will be sure to thank our staff for providing their usual helpful and friendly service. Thank you again and we look forward to welcoming you back in the future! Mahalo, Brent Kitsu Assistant General Manager

"Freeway noise is a deal killer"

2
11/11/2017

One night stay. checked in late, checked out early. Freeway noise is so loud it is not possible to get a good nights rest. Close to airport, but there must be a better option. Bus driver very helpful and the bus runs on time.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha jamesdC2099VJ, Thank you for staying at Best Western The Plaza Hotel! Thank you for sharing your experiences with us and apologize we were not able to meet your expectations. We have found a solution that we hope will reduce the noise in rooms near the freeway and from what we have heard from guests, it is quieter. It is NOT soundproof, but does minimize the noise. We hope to have all rooms completed soon. Thank you again for staying with us and hope to welcome you back again! Mahalo, Brent Kitsu Assistant General Manager

"Overpriced dated, airport convenience."

3
10/11/2017

Title tells what you need to know . Fitness center ok. Location close to airport but closer to freeway.. can practically feel vehicles driving by thru the single pane windows. Close to airport and yet awkward to get to if driving. Drive an extra 15 min, get a better value hotel!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha David D, Thank you for staying at Best Western The Plaza Hotel! We are thankful that you shared your experiences with us and apologize we were not able to meet your expectations. We recently renovated the rooms last year and so we are concerned to hear you say we are dated. However we continue to look to improve our hotel and will take your comments into consideration. Thank you again and wish you the best on your next stay in Oahu. Mahalo, Brent Kitsu Assistant General Manager

"hawaii best western"

4
07/11/2017

great hotel to stay at to visit Pearl Harbor. you do not have beaches or shopping nearby but very easy to reach Pearl and not get mixed up in traffic. You can catch a bus either direction easily so I am told but didn't try A cab is always there out front.

"Overpriced, but pet friendly"

4
06/11/2017

Nothing spectacular about the rooms. Parking stinks and the location I'ds very loud, right under the highway. Also it's great that they are pet friendly, but the pet area circles the outside of the pool area. When you try to use the pool, you are bombarded with flies. Staff is very nice and very attentive.would I stay at Best Western again, yes. Would I stay at this one in Honolulu, no.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha rudycat12381, Thank you for staying at Best Western The Plaza Hotel! We sincerely apologize we were not able to meet all of your expectations during this stay. We understand your concern about being overpriced and understand our location does not suit everyone. We will look into your comments and see how we can improve our property. Thank you again and wish you the best on future stays in Hawaii. Mahalo, Brent Kitsu Assistant General Manager

"Surprisingly nice!"

4
04/11/2017

We had stayed here years ago on a one night layover and it was just awful. Dated, dirty and so many broken items in our room. I had read the Plaza had been remodeled so I booked another one night stay for this trip. We got a remodeled room on the 12th floor...delightfully clean and modern. We travel with a sound soother so that covered up the tremendous traffic noise. We loved the convenience of the closeness to the airport. If you can deal with the noise, this hotel is great!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha sdilmoak, Thank you for staying at Best Western The Plaza Hotel! We are pleased to hear we were able to meet your expectations and you had a great stay with us on this return trip! We are appreciative that you gave us another chance to welcome you here. As you mentioned, we have remodeled and glad you found the changes to be pleasant. We are not done though as we will continue to improve our hotel and so there will be additional changes occurring. Thank you again for your return visit and hope to welcome you back again! Mahalo, Brent Kitsu Assistant General Manager

"Yes, it's THAT bad."

2
03/11/2017

I thought, oh it can't be THAT bad. Yes. It was. I booked a government rate since I'm a federal employee. They put us in a room with a door LITERALLY 5 FEET from the highway. The noise was outrageous! They gave us earplugs, so I slept okay. What was NOT okay? The filthy glass door with long scratches up and down. The rest of the room was okay--not the dirtiest I've been in, but definitely not clean. My son is a germaphobe and refused to sleep under the covers. Would not recommend staying here longer than necessary. Or not at all. Luckily it was only one night. Any longer than that and the roaches likely would've been company.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha tgsapo, Thank you for staying at Best Western The Plaza Hotel! We are saddened to hear we were not able to meet your expectations on this stay. Based on your comments, the category you booked is our lead in category and rates are lower than that for our tower. We will look into the cleanliness of all rooms out there since we hold all our housekeepers to the same standard. It seems we fell short on that service aspect. We understand the items we will address will not change your most recent stay, but hope you will consider staying with us again. Mahalo, Brent Kitsu Assistant General Manager

"Pleasant End for Vacation"

4
02/11/2017

We stayed one night in order to catch an early flight and found the hotel and restauarnt to be very convenient and a nice end to our vacation. The restaurant, while not fancy, provides a great menu and the food is terrific which is unexpected for an airport hotel. Our waiter James was frendly and efficient. He also made suggestions from the menu. My husband had the Huli Huli Chicken which was outstanding. My hamburger was one of the best I can remember. Location is a little iffy, right under the expressway. Get a room in back to avoid the traffic noise. Would recommend hotel if looking for a place by the airport.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Michael C, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay and for your review to share your experiences. We are glad to hear we were able to meet your expectations on this visit. Thank you for visiting our restaurant, Plaza Cafe as well. As you stated, "Our waiter James was frendly and efficient. He also made suggestions from the menu." He is a great employee and provides outstanding service to our guests. We will be sure to thank him for his great service! Thank you again for staying with us and we look forward to welcoming you back again. Mahalo, Brent Kitsu Assistant General Manager

"Convenient to airport and reasonable rates."

3
01/11/2017

Hotel is very convenient to airport, however it's very loud because it is so close to the highway. So close, in fact, that the hotel gives you complimentary ear plugs with your room. Can't help but think a really good replacement window would help the noise situation. Complimentary shuttle from airport, however the lady at the front desk failed to tell the driver and we waited 30 minutes for the shuttle whose hotel is 4 minutes away after 3 phone calls to the hotel. There is very little surrounding the hotel (restaurants, shops, etc.), however there is a very nice restaurant in the hotel. We ate dinner at the restaurant and we don't know what was best (the service or the food). Food was excellent and so was the service and it was quick as well.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Paula H, Thank you for staying at Best Western The Plaza Hotel! Thank you also for taking the time to write a review and share your experiences with us. We do apologize that we were not efficient and did not advise our driver about your pickup. We will look into this as this is not the level of service we expect from our staff. However we are glad to hear you were able to dine in our restaurant and that our staff there were able to provide great service! We will be sure to share this review with both departments to improve our consistency. Thank you again for staying with us and look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Last Night Stay"

4
30/10/2017

This was a good location for us since we were flying out early the next day after our cruise. It also has a free shuttle to the airport. Fran was so helpful in getting us into our room early with all our bags. She was so friendly & helpful giving us some good advice about the area & when to get to the airport.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha deanaw992, Thank you for staying at Best Western The Plaza Hotel! Thank you for the review and for sharing your experiences with us. Thank you for acknowledging Fran on the great service she provided you upon check in. We will be sure to share this with her and thank her for doing a great job! Thank you again for staying with us on a short trip and look forward to welcoming you back in the future! Mahalo, Brent Kitsu Assistant General Manager

"Quick overnight stay"

5
25/10/2017

Pleasantly surprised with the hotel. Recognizes elite status and late check out, even though i didn't need it. Did Not visit the restaurant or the pool so i can't comment on that. The shuttle was quick and driver was very nice. Not too many places to eat around but i saw a Mcdonalds and a Subway near by. Its a good hotel if you're arriving late to honolulu and dont want to spend a fortune on a missed day at a bigger resort.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha jose m, Thank you for staying at Best Western The Plaza Hotel! We are glad to hear we were able to welcome you here and that you enjoyed your stay! As you mentioned, we do recognize all our BW members. Though we are in an industrial area near the airport, there are some dining options around, such as McDonald's, Subway, Ninja Sushi, Dunkin' Donuts, L&L Barbeque, etc. We are glad to have welcomed you and look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Excellent trip"

5
20/10/2017

My stay at the Best Western was excellent. I do business there very often. Employees were and are very helpful and have always made my stay extremely comfortable. I would recommend this establishment to anyone.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha robbertfT8077UW, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay and for writing a review. We are pleased to hear that you continually return to us and so we are appreciative. We are also glad to hear, "Employees were and are very helpful and have always made my stay extremely comfortable." Thank you again for returning to our hotel and we look forward to your next visit! Mahalo, Brent Kitsu Assistant General Manager

"Excellent service"

4
19/10/2017

Staff very friendly and helpful. Sharon at reception was terrific at handling an awkward arrival and departure time for us. Rooms are clean and beds very comfortable. Restaurant (breakfast and dinner only) is excellent - great service and excellent food! Location is a 5 minute drive from the airport. Did not experience any airplane noise inside the hotel, but outside on the patio was extremely noisy as the hotel is next to the major freeway. Great hotel for between flight stays.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha 299althear, Thank you for staying at Best Western The Plaza Hotel! Thank you for taking time to write a review and share your experiences. We are pleased to hear our staff was able to take care of you. Thank you also for acknowledging Sharon on her service. We will share this review with her and thank her for doing a great job. Thank you again for staying and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"You Had ONE Job!"

1
18/10/2017

Stayed at hotel October 2017 prior to very early morning flight. My first impression was that hotel appeared to be much better than negative reviews. Very clean grounds and lobby, very pleasant and (I thought) helpful front desk staff. I asked for a quiet room and was given one away from the freeway side. Room was very clean, comfortable bed and quiet. During check-in I stressed to the receptionist that I MUST HAVE a 6:00 am wake-up call to meet my plane. My travel clock had broken and I have no faith in my ability to set hotel radio/alarm clocks. He repeatedly reassured me that I would receive the call and even showed me that he was writing down my request. Needless to say, no wake-up call. I woke at 6:30, grabbed my luggage and flew downstairs only to be told that the next hotel shuttle to the airport would not leave for another 30 minutes. I told the driver that I did not get my promised wake-up call, I'd already loaded my luggage BY MYSELF into the shuttle and I needed to be taken to the airport now! I guess the driver noticed the smoke coming out of my ears, took pity on me and drove me to the airport. After clearing Agriculture Inspection (long lines), United bag check (long lines), TSA (long lines) and then running through the airport I made it onto the plane as the last to board. The main reason for staying at this hotel is its proximity to the airport, its 24-hour airport shuttle and promise of a wake-up call. Whoever dropped the ball on giving me the promised wake-up call generated this one star rating. Too bad, because I would have been very pleased to give the hotel a 5 star rating.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha silverjym, Thank you for staying at Best Western The Plaza Hotel, although it seems we fell short in meeting your expectations. Based on the concern you mentioned, your stay and the incident about not receiving a wake up call coincided with an issue we had with our system. We discovered this after your comments, as well as other guests. We were able to get this resolved later that day and so we apologize about the inconvenience. Again, we sincerely apologize for the inconvenience you experienced while here. We understand it cannot change your previous stay with us, but hope you will consider staying with us again. Mahalo, Brent Kitsu Assistant General Manager

"Nice room, friendly staff"

4
15/10/2017

Stayed one night and was pleasantly surprised at how nice the rooms were. Had breakfast at the restaurant on site and it was good. Staff was very friendly. I would definitely stay here again. The 24 hour shuttle serve to the Honolulu airport was a plus too!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Ayanna M, Thank you staying at Best Western The Plaza Hotel! We are glad to have had the chance to welcome you here, even though it was on a short stay. We are glad to hear our staff welcomed and treated you warmly! As you mentioned, "pleasantly surprised at how nice the rooms were" we just completed a room refresh last year. We are glad to hear it met your expectations! Thank you again for staying and look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Close to the airport"

4
14/10/2017

just a 5 or 10 minute ride from the airport. Excellent free shuttle service. Rooms are older, but clean.Good water pressure even on the 10th floor. Elevators are super slow. Excellent store in the lobby. great selection.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha 133kurtj, Thank you for staying at Best Western The Plaza Hotel! Thank you for taking time to write a review and share your experiences. We are pleased to hear we were able to meet most of your expectations. We are continually looking to improve our hotel and so we will look into the elevator issue. Unfortunately, we only have two elevators to service the 190 rooms in the tower and so we apologize about that. Thank you again for staying and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Great helpful staff who are filled with aloha"

5
13/10/2017

I've stayed at this conveniently located hotel many times over the past few years and I've always been satisfied. ON my most recent stay we got a recently renovated room that was large and comfortable. As always, the staff are very helpful and anxious to meet the needs of guests. Parking is convenient and secure.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha X1961ATrobertj, Thank you for staying at Best Western The Plaza Hotel! Thank you for continuing to return to Best Western The Plaza Hotel on your return visits to Hawaii! We are appreciative of the continued patronage! As you mentioned, we did just renovate the hotel last year and so the rooms have been refreshed. We are continuing to upgrade the property and so hope you will see more changes on future visits! Thank you for staying with us and we look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"The best hotel close to the airport."

3
05/10/2017

They have nice clean rooms available. I would definitely recommend this hotel as a nice place to stay for a night. We stayed here on our last night in Hawaii and it was nice to swim in the pool while we had time to kill before our flight left later on in the evening. It is in a very industrial area and far from the beaches so I would not recommend it as a place to stay if you want to see Hawaii.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha mistermarek, Thank you for staying at Best Western The Plaza Hotel! We are pleased to hear you enjoyed this hotel compared to our sister hotel, Airport Honolulu Hotel. With two hotels close to the airport, we do give potential guests a choice on where they would like to stay. We are pleased to hear the rooms were more to your liking. We just renovated late last year and so we continue to improve our hotel. Thank you again for staying with us and look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"clean and comfortable"

4
04/10/2017

we stayed for one night and had an early flight the next day. hotel clean and comfortable. close to airport with free shuttle great for a short stay. restaurant was not open on the night but hotel staff gave information for local takeout

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Gail1122 Thank you for staying at Best Western The Plaza Hotel! Thank you for sharing your experiences with us. We are pleased to hear we were able to meet your expectations on this visit! We look forward to welcoming you back in the future! Mahalo, Brent Kitsu Assistant General Manager

"An Ideal stopover Hotel"

5
03/10/2017

We used this place for a 1 night stopover. They have a free shuttle bus service that runs every half hour, 24hrs a day or you can call from the free phones outside the arrival terminal to get there. It is about a 5-10 minute at tops, either way. The hotel was clean and comfortable and surprisingly we didn't notice any 'airport noise'. The staff were kind and courteous. There was the opportunity to catch a bus into Waikiki for $2.50 each way and a stop right outside the hotel, but we knew we were coming back for longer in a weeks time so we didn't do that. We did walk to a shopping centre (about 40 mins) close to Pearl Harbour (Moanalua Shopping Centre) to go to the AT&T outlet to buy a sim for our phones that gave us unlimited data, text and calls in the USA which proved to be a godsend for our travelling to NYC and back to Hawaii for over 2 weeks. The staff there couldn't have more helpful. We also had lunch tat the shopping village and walked back. The restaurant at the hotel was great. The staff were very engaging and the meals beautiful. The day we departed was so easy because of the location of the hotel. I would definitely stay here again if I was having a short stopover.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha BaznTran, Thank you for staying at Best Western The Plaza Hotel! We apologize for the delayed response to your review. We are pleased to hear we were able to meet your expectations on this short trip! As you mentioned, "The hotel was clean and comfortable and surprisingly we didn't notice any 'airport noise'. The staff were kind and courteous." Also, we do have a lot to offer our guests and so we are thankful you are sharing your experiences with potential travelers. Thank you for staying with us and we look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Enjoy sleeping on the road"

1
01/10/2017

This hotel is dirty and built next to the freeway. The noise from the traffic is loud and continues throughout the night. The fact that earplugs are included in the room should be an indicator to not stay here.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha L833GOdeborahl, Thank you for staying at Best Western The Plaza Hotel! We sincerely apologize we were not able to meet your expectations on this trip. Unfortunately, we are not able to move the freeway, however we are working to finding a solution to reduce the amount of noise. We have done this for a few rooms already and have seen a reduction in noise. While it is not sound proof, we are looking at ways to reduce the noise from the freeway. Thank you again for staying with us and wish you the best on your future stays. Mahalo, Brent Kitsu Assistant General Manager

"Better than expected! "

5
29/09/2017

We are relocating to the island and have been staying here long term while waiting for our home! Hotel life isn't fun, but everyone here at the Best Western has been so great. The front desk staff always have a smile on their face and have been so helpful! Annie was our housekeeper and she was a joy to see everyday! She was always making sure that there was nothing else that we needed and she is so friendly. She remembered mine and my husbands names every time she saw us even if it was just passing us in the hall. She seemed genuinely interested in our life and what we have going on! We want to say thank you for everyone at the Best Western making our stay great so far! :)

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Cassidy B, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your review and are glad to have been one of the firsts to welcome you to Oahu! We understand the stress that comes with relocating, but glad to hear our staff is able to make you comfortable during your stay! Thank you for acknowledging Annie on her service! We will be sure to share this with her and thank her for a job well done! Thank you again for staying with us and look forward to welcoming you again! Mahalo, Brent Kitsu Assistant General Manager

"great location"

5
25/09/2017

This location was a great start and end point for our daily touring of the Island. Rental car location was within walking distance - one block. Our room was large, clean and quiet. Very friendly, helpful staff. Walking distance to fast food restaurants for quick breakfast/dinner.

"Nice Place for the $$"

4
22/09/2017

The Staff was friendly and the rooms were updated, clean and were pleasant to be in. The lobby and halls were clean and they attempted to update them but the general style made it difficult to really accomplish that.

"Free airport shuttle"

4
19/09/2017

Needed a hotel close to the Honolulu airport since I had a 7am flight out. The hotel I usually stay in was sold out so I booked here. I hadn't heard great things about it but I didn't have a lot of options. It was a nice surprise-actually a much nicer hotel than where I usually stay! There is no restaurant, FYI, but they have a large shop with lots of food and drink options. My room was nice, clean, quiet. Staff was very professional, shuttle in the morning was quick and easy.

"Convenient to airport!"

3
17/09/2017

Nice stay. Close to airport. Cleam, small rooms with efficient staff. Overpriced and decor is utilitarian and dated. Would recommend if you've got an early flight to catch otherwise better off staying somewhere closer to town.

"Good Option for an Overnight Stay"

4
16/09/2017

Efficient check in and rooms were clean and comfortable. Would stay here again when flight schedules require on overnight stay. Shuttle to/from the airport is nice but took a long time for pick up at the airport. That would be my only recommendation for improvement is to have a more efficient schedule for airport pick up. Prompt schedule to the airport to accommodate early morning flights.

"Close to the airport"

4
16/09/2017

Chose this hotel since it was close to the airport after a late arriving flight. Very convenient. Clean and friendly staff. Liked the pool area the next morning to relax a bit before traveling to our hotel for 8 days. If we had known how close the hotel was to the car rental, we would have taken advantage of the hotel shuttle and then just walked to the car rental place the next day to save us the $15 parking fee. Did not have free breakfast like we are used to at Best Westerns. McDonalds is right next door so we walked there to get the local plate breakfast. Will stay here in the future if we arrive late. Price was reasonable for Honolulu.

"Wonderful Staff"

4
14/09/2017

My room was clean and comfortable. I was only there for one night as I was connecting to Jetstar the next morning to Australia. I called for shuttle and was told it would be 15 minutes, but it arrived in less than 10 minutes :) 24 hour airport shuttle is great! There is a shop in lobby with a wide selection of snacks and drinks, including a nice selection of wine. There is a delightful hotel restaurant and other options close by. The staff is excellent!!! Friendly and helpful.

"Quick Stay"

4
14/09/2017

This was a great stay. I made the reservation and checked in an hour later. The room was clean and a/c was good! The bathroom was large & bed was comfortable. The Room is spacious also. For a one night stay this was perfect for 2!

"Good for short term"

4
09/09/2017

We stayed at this best western for one night since it's very conveniently located close to the airport (plus they have a complimentary shuttle service that runs 24hours, just call them using the courtesy phone in the baggage claim area). Very friendly hotel staff that upgraded us to a corner room which was very spacious and clean only the bathroom was a little dated. We didn't use the pool, but it looked well maintained. Breakfast is a little pricey, so we chose to grab a quick bite at Joe's grill express. Would stay here again if we had a layover in Honolulu!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha sleenaerts, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay with us and agree with your opening comment, "We stayed at this best western for one night since it's very conveniently located close to the airport (plus they have a complimentary shuttle service that runs 24hours, just call them using the courtesy phone in the baggage claim area)." As you experienced when you arrived here our staff do all they can to ensure our guests are welcomed warmly with Aloha and are comfortable during their stay. Thank you again for staying with us and look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Good quality budget hotel close to airport"

4
07/09/2017

Great hotel as we had a super early flight back to Australia. Loved the shuttle. Rooms were clean and quiet considering the proximity to airport. Seemed to be fairly new. Would be good to have queen size beds instead of doubles as our family of 4 were sharing. Would definitely use this hotel again for an early flight.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Jess W, Thank you for staying at Best Western The Plaza Hotel! Thank you for taking the time to write a review after your stay to share your experiences. We agree with you, "Rooms were clean and quiet considering the proximity to airport." Also, our rooms were just refreshed last year and so yes, "Seemed to be fairly new." Thank you for staying with us and we look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Very nice room and excellent restaurant and breakfast! Very loud, busy and ghetto area though."

4
02/09/2017

The room was very nice and easy accessible. It is very close to the highway and alot of homeless. Close to airport. Not sure if I'd stay again or not. A couple employees are nice but the most part they need to be a little more caring of the guest and hotel needs.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Tara H, Thank you for Best Western The Plaza Hotel! We are pleased to hear we were able to meet your expectations on this stay. We are saddened to hear not all of our employees were able to assist you in a warm caring way. We would like to share your review with our employees in hopes of improving the service they provide. Thank you again for staying with us and we hope you will reconsider staying with us again in the future! Mahalo, Brent Kitsu Assistant General Manager

"Don't expect a good nights sleep "

3
01/09/2017

This hotel is very handy for its location if you have an early flight but it's the only hotel I have ever stayed in that gives you free foam ear plugs! I wondered why this was until I realised that our front facing room on the 8th floor was in direct line with an 8 lane elevated freeway! Lorries and motorcycles thundering past at all hours of the night! The room was clean and tidy and well presented, there was a coffee maker, fridge and microwave, toiletries also provided.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Orinoco5452, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay and for sharing your experiences with a review. Unfortunately, we are next to a freeway, but we do have quieter rooms on the back side of the hotel. We are however working on a possible solution to lower the noise our guests hear in those rooms. We should be starting this project soon and hope to have great results as we have tested it in a couple rooms already. Thank you again for staying with us and hope to welcome you back in the future! Mahalo, Brent Kitsu Assistant General Manager

"Convenient location to airport."

4
28/08/2017

Nice, clean and quiet room with a view on 11th floor. 2 Queen-side beds, bar fridge (empty for once), MW, TV - everything OK. ~20 minutes to car return and shuttle to airport. Staff at desk friendly and helpful, you can get your boarding passes printed to save time on check-in. For meals, better drive 5 min to the Moanalua Shopping Center (exit Hotel carpark, Left on Nimitz, drive straight about 1km, turn right at 'Business Center' sign. Ribs at Ruby are good!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Johnnysch, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your review and your stay! Thank you for sharing your experiences with other potential guests, as well as advising them of activities around the hotel. Thank you again and look forward to welcoming you back in the future! Mahalo, Brent Kitsu Assistant General Manager

"Quiet, Clean, but a Little Dated"

4
27/08/2017

A very quiet room in the middle of a lot of traffic noise and an excellent bed made the night perfect after traveling all day. The hotel is somewhat dated but very clean. The restaurant was top notch for breakfast. Would stay there again if I needed to be close to HNL.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha A8668CEpaulb, Thank you for staying at Best Western The Plaza Hotel! We are glad we had an opportunity to welcome you here and that we were able to meet your expectations. We are glad you were able to rest after traveling all day. We did refresh our rooms at the end of last year and so the rooms are new. We continue to work towards upgrading our property and we do have a couple more projects coming up over the next couple years. Thank you again for staying with us and look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"BEST HOTEL TO STAY WITH THE BEST STAFF AND FRIENDLY..."

5
26/08/2017

So impressed with how amazing the entire staff was provided a wonderful stay. Convenient location and for those looking for a lot of personal attention this is the place the staff was very accommodating and very friendly. All the staff deserve the very Best because that's how they treat us. All the staff makes this hotel outstanding.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha susanuro, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay and review. I believe you are a return guest and so we are appreciative of your continued support and return to our hotel! We are pleased to hear our staff took care of you during your stay and we will be sharing your review with them! Thank you again and look forward to your next visit! Mahalo, Brent Kitsu Assistant General Manager

"charges waikiki prices for sub par hotel"

2
25/08/2017

RUN far away from this place ! overpriced, Restaurant is HORRIBLE, Rooms are ok but A/C is bad . ( got a upper respiratory infection during my stay) Parking is HORRIBLE. Homeless guy living under bridge frequents the little minimart inside to buy his Booze.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha 221harryc, Thank you for staying at Best Western The Plaza Hotel! We apologize we were not able to meet your expectations on this visit. We also received your other comments and hope we will be able to work with you. We will take your comments and look to better ourselves. Thank you again and apologize for not meeting your expectations on this visit. Mahalo, Brent Kitsu Assistant General Manager

"Access to airport n Naval Base Exchange is within 5 to 8 minutes!"

4
19/08/2017

We are both retired Army Soldiers here for out processing at Schofield Army Base. Upon our arrival in Honolulu, we had no hotel accommodations nor car rental. When we drove by Best Western Hotel we were skeptical. To our surprise they quickly offered us a two bed room on the 6th floor. Hotel is Military friendly, rooms are clean, no musty dusty odors. Housekeeping personnel are friendly and great at accommodating their guests' requests! Kudos to Ms. Mercy Beuyuga, she always kept our room clean n promptly provided us with enough coffee, sugar n clean towels! Thank you Mercy! We also liked the multi-level covered parking. Four items of concern: 1. Hot water in shower has inconsistent flow. Within 3 minutes of showering the water ran cold like you would have to keep adjusting the flow of the cold n hot water knobs. 2. No bar in the hotel. 3. Very slow elevator. 4. Employees and staff should have their own "service elevator". Yes, we would come back to this hotel.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Irene C, Thank you for staying at Best Western The Plaza Hotel! We are thankful of your stay and for taking the time to write a review. We are glad we were one of the firsts to welcome you to Hawaii for such a memorable occasion. As you stated, "Hotel is Military friendly, rooms are clean, no musty dusty odors. Housekeeping personnel are friendly and great at accommodating their guests' requests!" All of our staff do what they can to ensure all guests' needs are met. Thank you for acknowledging Mercy! We are appreciative you took the time to write about the service she provided you. We will be sure to share this with her and thank her for a job well done. Thank you also for sending us your concerns and we will look into them. We do look forward to welcoming you back again soon! Mahalo, Brent Kitsu Assistant General Manager

"Best experience ever!"

5
17/08/2017

The best stay yet. the staff was very professional and welcoming. They all went out of their way to make sure all our needs were met. We usually don't eat at the restaurants but this one, was the best. They had a great variety of food and it all tasted awesome.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha david_a_torres115, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay and your review. We are pleased to hear, "The best stay yet. the staff was very professional and welcoming. They all went out of their way to make sure all our needs were met." Our staff do all they can to ensure our guests are welcomed warmly and are comfortable during their stay. Thank you again and look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Not up to Best Western standards"

2
15/08/2017

We missed our flight, it was around 10 pm and we were searching for a hotel close to the airport. We arranged for their shuttle to pick us up, it arrived within twenty minutes. When I arrived at the hotel the lobby was small and in need of some updating. We entered our room which looked tidy, the bathroom was very small, and the bathtub was dirty. The next morning I spoke with a cleaning lady about it and it was never cleaned. The bed and sheets looked nice and clean. The noise level was high and I had to use ear plugs. There was a charge for breakfast, so we did not eat there. The room was expensive more so than the main hotel we stayed in while there. I would not stay there unless it's for one night.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha brontz, Thank you for staying at Best Western The Plaza Hotel, but disappointed to hear we were not able to meet your expectations. Based on your review, there were a few concerns and we thank you for sharing them with us. We just completed a room refresh last year and are working toward upgrading the rest of the hotel. We will eventually work on the lobby area, however we felt the guest rooms were more important. We thank you again for staying with us and hope you will consider staying with us in the future. Mahalo, Brent Kitsu Assistant General Manager

"An excellent airport hotel."

5
14/08/2017

My family and I left the HNL terminal at 10:00 PM at the end of a travel day that began 18 hours earlier. All we were looking for when we booked our night at Best Western The Plaza Hotel was a quiet, clean room with a comfortable bed that we could access quickly from the airport so we could get a good night's sleep after a tiring day and before heading to the North Shore. Reviews indicated this was the place and we are very happy with our choice which exceeded every one of our expectations. There was construction at the airport that made it difficult to get to the shuttle pickup spot and we missed the shuttle that was sent for us. The hotel was most accommodating when we called back with our explanation and the shuttle was quickly sent back. The driver was helpful and friendly, providing excellent instructions on how to pick up our rental car the next day and assisting in every way possible. Desk staff were efficient and very quickly we were in our rooms and sleeping off a six-hour time change. Rooms were a decent size, beds were super comfortable, bathrooms were spotless and everything about our rooms was well maintained. We enjoyed a delicious breakfast with excellent service the next morning, took the shuttle back to the airport to get our rental car and were grateful for the very easy connection from the hotel to the parking garage. Checkout was very efficient and everyone – shuttle drivers, desk staff, housekeeping and restaurant staff – provided a great introduction to the Aloha Spirit. A wonderful experience with a hotel that fit our needs to a T.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha MandG73, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay and for your time in writing a review. We are pleased our staff was able to assist you promptly. We apologize we missed you on the first go around, but glad our shuttle driver returned quickly to pick you up and assist. From there, the continuation of the service from check-in to restaurant service, to check out. We are pleased you were able to experience true Aloha that our staff provides. They do all they can to ensure all guests enjoy their stay! Thank you again for staying with us. We hope you were recharged and able to continue your vacation. Please come back again soon! Mahalo, Brent Kitsu Assistant General Manager

"Mrs"

3
08/08/2017

Ok. Clean & tidy. Did have shower flood & was a bit out of the way for the beach took about 50 mins to get in on the bus. It did have a shuttle pick up from the airport though. Would poss try a different hotel if we went again

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Pauapatty, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay and review. We do apologize we were not able to meet all of your expectations on this stay. We would like to welcome you back again in the future though, so please consider us. Mahalo, Brent Kitsu Assistant General Manager

"Loud, dirty"

1
06/08/2017

Rooms not ready upon arrival. Was never informed of any amenities, wifi wouldn't work. AC had been turned off so it was super stuffy in the room. Mold in bathroom everywhere. Very tight quarters. So loud we couldn't sleep.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha E9231LV, Thank you for staying at Best Western The Plaza Hotel! We are saddened to hear though that your stay with us did not meet your expectations. This is not what our hotel strives for and not what a majority of our guests experience. With that being said, we will research to see if we can pinpoint the issues you experienced and try to fix them. Thank you for your feedback and we hope to correct the concerns you experienced. Mahalo, Brent Kitsu Assistant General Manager

"PCSing to Hawaii"

5
06/08/2017

Flew into the unknown. Booked a hotel for two nights in Waikiki. We couldn't stand the traffic and parking prices of 30 plus dollars. Called up Mr. Les and BAM! Got my family a nice room with two bed. Super comfy and spacious room. The front desk Fran and Mena was super helpful and military friendly. Truly a military family hotel. Best customer service, prime location to many food eateries. Only down side is no beach front. They have a well kept pool. We will be back again.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Jesse T, Thank you for staying at Best Western The Plaza Hotel! We are pleased to have had the opportunity to be one of the first people to welcome you to Hawaii. It is unfortunate things in Waikiki did not go well, but it did allow you to come to our hotel and we are appreciative of that! To hear, "The front desk Fran and Mena was super helpful and military friendly." We will be sure to share your review with them and thank them for doing a great job! As you stated, "Best customer service, prime location to many food eateries." Thank you again for staying with us and hope things are going well for you now! We look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Excellent service - Prime location"

5
04/08/2017

Best Western staff were very attentive. The location to the airport and mid way of our events were helpful. We will return again this year, due to their service and location. We first wanted to see if it would fulfill our needs and Best Western did. I would recommend the hotel to family and friends.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha 385danitat, Thank you for staying at Best Western The Plaza Hotel! Thank you for taking the time to write a review as well to share your experiences with us. We are pleased to hear we were able to meet your expectation. We are also glad to hear that "Best Western staff were very attentive." Our staff do all they can to ensure all our guests are comfortable and enjoy their stay! We will share your review with them since "We first wanted to see if it would fulfill our needs and Best Western did." Thank you again for staying and we can't wait for you to return! Mahalo, Brent Kitsu Assistant General Manager

"Good location, great staff, but..."

3
02/08/2017

Location is minutes from the airport, Pearl Harbor, and the Hickman Joint Military base. The staff was great all around. Pool area nice and clean. Room was clean and they provide daily service. Cafe had good food and delicious coffee. Parking can be tough in the garage if you return late in the day. Get yourself a Best Western points card for discounted parking. The real downfall was the noise. The hotel is situated in between the Honolulu airport and the H1 highway. We were on the top (12th) floor and could easily hear all the traffic on the highway day and night. Luckily my wife brought one of the kids sound machines to drown out the noise. The room never seemed to cool down enough so most nights were considerably warm. However, for us we prefer the temp in the low 70's upper 60's when sleeping so may not be an issue for some.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha John I, Thank you for staying at Best Western The Plaza Hotel! Thank you for writing a review and sharing your concerns. We are concerned to hear about the inconveniences you experienced while you were here. We are in the process of resolving some them, such as the noise and cooling of rooms. We have tried some options to resolve the concerns, but haven't found the right solution yet. We believe we may have found the right ones now and will be seeing how that goes. Thank you again for staying with us and hope to welcome you back in the future. Mahalo, Brent Kitsu Assistant General Manager

"Relocating to Hawaii with Millitary"

4
01/08/2017

We check in on the 30th of June and moved out on the 24th of july. The experience at the Best Western was Great. I felt safe and at home . The rooms was clean and up to date. Our room attendant Amalia was Outstanding,Very Courteous , All together Great person. She was very considerate when she would knock and will be told to come back, because of a late sleeper. We occupied two rooms connectors. I will revisit the Best Western because her of Welcoming spirit. I been in hospitality for 20years and she is the kind of associate i employer should appreciate. Please acknowledge her with employee of the month.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha valarie215f, Thank you for staying at Best Western The Plaza Hotel! We are thankful for your stay and for taking the time to write a review. We are pleased to have had the opportunity to be one of the firsts to welcome you to Hawaii! We understand a relocation can be stressful and so we are pleased to hear "The experience at the Best Western was Great. I felt safe and at home ." We are pleased to hear that Amalia was able to extend the warm Aloha to you and your family. She is just one of the many great employees we have that do strive to ensure all guests are welcomed warmly and their stay is comfortable. We will be sure to share this with her and thank her for doing a great job! We hope you are settled in now and feel free to visit us when you can! Mahalo, Brent Kitsu Assistant General Manager

"Smart place to stay for a quick stay "

4
31/07/2017

Very close to the Airport. I somehow couldn't find it because the rental car gps doesn't work when driving on the bottom part of the double decker highway. A 1 minute drive took us 45 minutes :) The hotel is in a good location on the island. You are here for a short visit and want to drive around anyhow so why pay for luxury?!? I was happy to stay here. It was nice and the pool was better than most Best Westerns. I think for someone who wants to experience Hawaii on a budget then I would recommend this. It's cheap but who cares! It's a good value for the smart traveler!!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha AS1414, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your review and sorry to hear that "A 1 minute drive took us 45 minutes :)." We have tried to get the directions corrected with many GPS systems, but as you mentioned, a road below a double decked highway is tough. But we are glad you were able to find us and when you finally were here...you were taken cared of by our staff. As you mentioned, we are a great location and price for those guests who want to stay at a great property with a great location and at a reasonable price! Save your money for the tours and food! Thank you again for staying with us and look forward to welcoming you back! We hope you enjoyed your stay! Mahalo, Brent Kitsu Assistant General Manager

"Airport Convenience"

3
30/07/2017

This hotel is right next to the airport, and they have a shuttle that runs every 30 minutes, but it's also next to the H1 which means that there is A LOT of street noise! There are only a few restaurants within walking distance, and zero nightlife nearby! The rooms are clean and the staff is friendly.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha chrislbowen, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your review and for letting other potential guests know about our location. Unfortunately, we are located in an industrial area near the airport, but there are some developments happening in the neighborhood. Though we don't have a nightclub nearby, there are other restaurants within walking distance. Thank you again for staying with us and hope to have the opportunity to welcome you back in the future! Mahalo, Brent Kitsu Assistant General Manager

"Quiet and convenient Holel"

5
28/07/2017

Contrary to other reviews,the hotel was very quiet. Staff was very courteous. Hotel was close to the airport. Stayed overnight between flights and used their free shuttle service between the airport and hotel.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha chil2nl, Thank you for staying at Best Western The Plaza Hotel! Thank you for taking the time to write a review about your experiences. As you stated, "Contrary to other reviews,the hotel was very quiet. Staff was very courteous." Thank you for sharing your experiences with others who may be considering to stay here. Thank you again and look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Personnal"

4
27/07/2017

Nice Place to stay, great Value for Military, This hotel will help with the cost of expenses during a PCS coming to Hawaii. Les the Military liaison will ensure that you don't go over your allotted TQSE/TLA (to include pets) if you look at other hotels you will be spending up to $50 per day for parking and $35 per day per pet. Check this hotel out and call Les.

"Even Better Than Expected"

5
26/07/2017

As usual, the people at a hotel set the stage for the stay. No exception here- front desk, gift shop, and shuttle driver were the ones we interacted with the most & they were excellent- good enough that we bought pizza for the night staff on our last night. Although I was there for work, we had a corner room that was bigger than I expected & the view wasn't bad- we could just barely see over the airport (but this isn't a hotel you'd book for the view anyway). The other thing that mattered most was that the room was quiet- very little noise bleeding from the ceiling or hallway. Even though the airport is 1/4mi away, it will still take 5-10 minutes to get to some of the terminals because they have to basically drive to the end of the airport and enter at the far end- not a big deal, but don't expect to be there in 1-2 minutes. Overall, I'd say that if you need something close to the airport, this is your best choice- a little pricey, but I've stayed at hotels in Oahu that charged just as much for a lot less. I'd definitely stay here again if I have the chance.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha catt4, Thank you for staying at Best Western The Plaza Hotel! Thank you for taking the time to write a review about your experiences. We are pleased to hear our staff were able to take care of you. Your quote of "As usual, the people at a hotel set the stage for the stay. No exception here- front desk, gift shop, and shuttle driver were the ones we interacted with the most & they were excellent." We are appreciative that you took care of them on your last night and bought them pizza. We are appreciative of that. We are glad you were able to enjoy your stay while here. July is our high season and so we are quite busy and so if you look to return, please call us and we can see what rates are available. Thank you again and look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Quick stop over"

5
24/07/2017

I was between work locations and want a place to relax before flying out. Great place. Convenient to work, resturants, sites and best of all. No heavy traffic to deal with going to my favorite location. Sleep on on Saturday until 9. As a left the room the housekeepers greeted me and said she would clean while I was down eating breakfast. Courteous and very efficient staff.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Clayton D R, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your review and score, as we are pleased to hear we were able to meet your expectations. As you mentioned, "Great place. Convenient to work, resturants, sites and best of all. No heavy traffic to deal with going to my favorite location." We may not have all the bells and whistles of Waikiki, but for those looking for a great place to stay, while still getting some great amenities, we are the place to be! Thank you again and we look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Fran was excellent"

5
22/07/2017

Fran gave us wonderful service. She is an asset to your company. I would return to your hotel based on her welcoming Aloha spirit. She made our day and stay. Mahalo Fran and Best Western. Submitted by Carlton and Danita Torres of Kohala Hawaii.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Carlton56, Thank you for staying at Best Western The Plaza Hotel! Thank you for your review and for acknowledging Fran and the great service she provided you. We will be sharing this with her and thanking her for the great job she did. We are really appreciative of your stay and review and will ensure she truly understands that you and your wife will return because of her. Thank you again and look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Great Airport Hotel"

5
22/07/2017

Stayed for 1 night after long flight from the UK. You ring the hotel for the free shuttle bus from the luggage claim area, phones are free, located near luggage claim area G5. Walk out of the terminal near H5, go right, follow the road around a small bend, do not cross, that's were all the shuttle buses park. Rooms are comfortable, beds were great. Small shop on ground floor level for drinks snacks etc. We did not use the swimming pool, breakfast was good, started at 6.30. Shuttle back to the airport goes every half hour, be ready 15 minutes before. Driver asks which airline you need, saves a lot of walking. Best bit of the stay was the staff, all very friendly.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Jan K, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your review and for sharing how to locate the phones to call the hotel for the airport shuttle and then advising where to go. We are working to put this information on our website so guests have a better idea when they book. As you also mentioned in your review, we have amenities that guests do not know about, so thank you for sharing this. As you stated, " Best bit of the stay was the staff, all very friendly. " We will share this review and thank the staff for their great service! Thank you again and look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Decent Stay"

4
20/07/2017

Hotel is expensive but almost next door to airport. Room was clean. Room had complete "blackout curtains" for daytime sleeper. I've used the Airport Plaza going back to 1987. One thing has changed, the shuttle bus no longer picks guests up in front of the baggage claim sliding entrance-exit door. The shuttle bus driver explained he will get a fine. Now the shuttle bus picks guests in the "Tour Bus Parking lot" in the "Back" of the baggage claim area. To find this area, locate the baggage area restrooms. There is one back door located near the restrooms, use this backdoor to enter the tour bus parking lot.

"Small Beds for the price"

3
19/07/2017

The two double beds were too small for two adults and one 11 year child. For the price they charge they should waive the rollaway bed charge and not try to charge the $30 fee per night. Hotel seems overpriced based on bed configuration and location (in the middle of the expressway with nothing less than a mile away). Good for travelers that need to spend a night near the airport and do nothing else.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Alberto S, Thank you for staying at Best Western The Plaza Hotel! Thank you for sharing your experiences with us, although we were not able to meet all your expectations. We are appreciative you shared your concerns and we will look into your bed comment. We have just recently renovated the rooms and so we will discuss this on the next renovation. Thank you again for staying with us and hope you will consider staying with us again in the future! Mahalo, Brent Kitsu Assistant General Manager

"Fine"

3
18/07/2017

Stayed for one night on our way to Kona. Here are a few nuggets. Don't bother calling for the airport shuttle until you have your bags in hand. They won't come until you're actually ready. Apparently they're not allowed to stop and wait. Also, there crossing guards at the airport with whistles that yell at people that cross outside the designated crosswalks. The shuttle driver was very nice and the ride was only about 5 minutes. The hotel is in sort of an industrial area so not much right around. There is a restaurant on site and the food was fine. The hotel sits right beside H1 and Nimitz Hwy. we had trouble sleeping because of the traffic noise. Might want to ask for a room at the rear of the property. Overall, the hotel met our purpose. Room was clean, staff nice, close to airport, and free shuttle every half hour.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Pogi1994, Thank you for staying at Best Western The Plaza Hotel! We would like to thank you for taking the time to write a review and share your experiences with us. Your review was very accurate regarding the airport shuttle pickup. Unfortunately we are not able to stop and wait for guests and so only when guests have their luggage, we ask them to call us for pickup. We apologize for the noise you experienced and as you mentioned, we do have quieter rooms on the backside of the hotel. We are working on a solution though for the noise and feel we may have found a solution. Thank you again for staying with us and we look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Lack of Sleep"

1
16/07/2017

Near 2 Expressways. Not noted in literature, AAA, BW, etc. Traffic heavy & noise level obscene. Single pane windows from another era. Motorcycle & truck traffic. Go elsewhere. Opinion: not a quality BW location. Expensive as well. No value.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha wrusella, Thank you for staying at Best Western The Plaza Hotel! We are saddened to hear that we were not able to meet your expectations on this trip. We understand your concern about the noise and we are working toward a solution to this. Also, we do have quieter rooms away from the noise and apologize we were not able to place you in a quieter room. We would like to have the opportunity to welcome you back in the future once we work on the noise concern. Mahalo, Brent Kitsu Assistant General Manager

"Great for a long-term stay/Military PCS"

4
15/07/2017

We ended up spending 42 days at this hotel when we arrived on the island for a military move. We chose this hotel because it was pet-friendly and the perks for military members i transition was excellent. The grounds and facilities were always very clean, and the staff was phenomenal. While I would have preferred to be on the beach, it would have cost us far more with parking for two cars plus pet fee.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha 745derrickc, Thank you for staying at Best Western The Plaza Hotel! Based on your review, it seems you were a TLA guest relocating to Hawaii. We are pleased to have had the chance to be one of the firsts to welcome you and your family to Hawaii! As you mentioned, "The grounds and facilities were always very clean, and the staff was phenomenal." Our staff strive to ensure our property is well maintained and the service is consistent. We hope you have found your home and settled in. However, if you miss us, please feel free to return and say hi! Mahalo, Brent Kitsu Assistant General Manager

"It was an average place to stay."

3
10/07/2017

I didn't think I'd stay or need to stay more then one night. Had I known, for only $100 more, I could have stayed in a condo 1 block from Waikiki Beach. Many others stayed at nicer places next to the beach for cheaper. If you only fly in for a day and fly out - this place is fine.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha RogerM007, Thank you for staying at Best Western The Plaza Hotel recently! We are appreciative of your stay and for your review. We are disappointed to read we were not able to meet all of your expectations. We understand the comparison between a condo and our hotel, however our location does suit us well for those guests looking for a quick layover. We do thank you again for staying with us and hope we will be able to welcome you back again in the future! Mahalo, Brent Kitsu Assistant General Manager

"Convenient airport location"

3
05/07/2017

Standard hotel room, pleasantly clean and the bed comforts was average. We were close to freeway but didn't notice the noise being intrusive. We wanted to be close to the airport, so the freeway access was not an issue. We actually liked our view to the harbor. We were most disappointed about the week closure of the pool with no notice. They should have waived the $30 for the rollaway. Sorry to say the food was awful. Front desk and shuttle driver was friendly.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Augie39, Thank you for staying at Best Western The Plaza Hotel! Thank you for writing a review to share your experiences. Thank you for sharing your concerns, but we are concerned to hear about the closure of the pool for a week. We have not closed the pool recently and so not sure if you stayed previously? We will look into the other concerns you shared and look to improve. Thank you again for staying with us and we hope to welcome you back in the future! Mahalo, Brent Kitsu Assistant General Manager

"Fabulous people and inexpensive price for the treatment."

5
05/07/2017

I'm a local and hate being treated like a tourist. These people are also locals and have to tolerate high expectations from mainland kind people. They are on the front line for your company and deserve to be recognized individually right to the security guard.Curious if there is a BW on the beach though? See you again soon. Randi Lynn Barnum

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha 621randib, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your patronage and for taking the time to write a review. We are appreciative that a local such as yourself decided to stay with us. We understand your viewpoint and we want to let you know that we train our staff to treat all guests the same. We strive to be consistent regardless of where our guests are from, as we know that consistency in our service will lead to happy guests. Unfortunately, there is no Best Western on the beach as we are the only one on Oahu. There is a Best Western in Maui, but it is not on the beach. Thank you for staying with us and writing a review! We look forward to welcoming you back as well! Mahalo, Brent Kitsu Assistant General Manager

"Great staff - highly recommended"

3
25/06/2017

I want to start by saying my 3 Star rating for this property should not steer you away from staying here. It's common for military families to have an extended stay here as it is the only other location on the island that doesn't require a Statement of Non Availability from the Schofield Inn (for Army folks) Parking is free, where lots of properties require an additional fee. Meal Vouchers are provided to military families that are used at the on location restaurant. The rooms are average, definitely not terrible. What makes this place great is the staff. Always friendly and eager to offer assistance. Ramon in the restaurant is awesome. We still eat there once a month just so we can say hi. It's very close to the airport and if needed an airport shuttle is available.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Herbheffner, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay, as well as taking the time to write a review. We are pleased to have been one of the firsts to welcome you to Hawaii, as it seems you have just relocated. As you mentioned in your review, we do offer many concessions for our Armed Forces personnel. Thank you for acknowledging the staff, as you mentioned "What makes this place great is the staff. Always friendly and eager to offer assistance." We couldn't agree with you more and we will let Ramon know about your experience with him. We are hopeful you have found your home and we appreciate you coming back once a month! We thank you again and look forward to welcoming you again! Mahalo, Brent Kitsu Assistant General Manager

"NOISE IS ALL CONSUMING"

1
19/06/2017

This is an older property situated next to the freeway as in less than 100 feet away from the freeway. While the rooms appear to have been renovated recently and the condition of the hotel is ok, the whole experience is RUINED by the constant freeway noise. They know they have a problem, but instead of replacing the windows with noise abatement windows during the last renovation, they give you a pair of earplugs.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha V3027NCericr, Thank you for staying at the Best Western The Plaza Hotel, although we were not able to meet your expectations. We understand the concern you have brought forth as this is a challenge we face. We have tried double pane glass windows, however the reduction in noise wasn't resolved to our satisfaction for the price of the windows. Also, there were other items needed to address this concern. We have found a possible solution to this concern and from what we have found, guests have said it works well. We will be starting this process on all our windows soon. We hope this will lessen the noise and our guests will be satisfied. Thank you again for staying with us and bringing to our attention your concern. Mahalo, Brent Kitsu Assistant General Manager

"Parking problems"

2
18/06/2017

Hotel did not advise of parking charges and requirement to validate parking ticket. 12 hours of parking cost us $50. Hotel manager did not return my call. Could have stayed at a much nicer hotel when you add in the parking charges

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha U8877JWjenniferh, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your review and we are saddened to hear about the concern you encountered regarding the parking. We are in the process of reaching out to you and reimbursing you for the charge you encountered. We do have signage prior to entering the hotel about the charges for overnight and non validated tickets and so we apologize you did not see them. We will speak to our staff to ensure they address these concerns from our guests. Thank you again for staying with us and hope to welcome you back! Mahalo, Brent Kitsu Assistant General Manager

"ideal airport stay over"

4
18/06/2017

Free and frequent shuttle to/from this hotel, and the clean / large room make this an ideal airport stay over for catching up on sleep after a late arriving flight or for catching an early flight out. I went to Joe Express Grill for breakfast (much cheaper). Only downside is ambient noise from the freeway, generally not too much of an issue apart from the odd noisy car. The hotel would benefit from a upgrade to better double glazing for sound proofing

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Jules3456, Thank you for staying at Best Western The Plaza Hotel! Thank you for writing a review and sharing your experiences with us and other potential guests. As you mentioned in your review, "Free and frequent shuttle to/from this hotel, and the clean / large room make this an ideal airport stay over for catching up on sleep after a late arriving flight or for catching an early flight out." We understand your concern about the noise from the freeway and we would like to advise you we are currently working on a resolution to this. However, we also have quieter rooms toward the backside of the hotel. We hope when you return, we will be able to give you one of those rooms. Thank you again for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Good place to stay near the airport."

4
16/06/2017

This hotel offers a free shuttle. It is clean. There is a good restaurant. It is a convenient place to stay if you are coming in a day early for a cruise. It is about a $12 Uber ride to the port. Staff were friendly and helpful. Beds were comfortable.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Ladeelawyer, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your review and thank you for sharing your experiences with us. As you mentioned in your review, "This hotel offers a free shuttle. It is clean. There is a good restaurant. It is a convenient place to stay if you are coming in a day early for a cruise." Along with our staff as you mentioned, we have a lot to offer guests looking for a short stay as you mentioned. Thank you for staying with us and hope to welcome you back in the future! Mahalo, Brent Kitsu Assistant General Manager

"Nice clean hotel"

4
15/06/2017

Had problems finding a hotel close to the Us Army hospital, luckily I found this hotel which is only a couple minutes from the airport and about ten minutes from the hospital, will have no problem booking this hotel again.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Nelson L, Thank you for staying at Best Western The Plaza Hotel! We are appreciative to hear we were able to meet your expectations and need regarding your need to have a hotel close to Tripler Hospital. We are pleased to hear we were able to make your stay comfortable as well while you were here. We hope you are doing well and look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Just an airport accomodation"

3
15/06/2017

The advantage is it's vicinity of the airport. Look out for the phones at the luggage-belt and call the hotel... the shuttle is commuting every 30 minutes. You will find. Shop and laundry room on the ground floor.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha christiansS8118DP, Thank you for staying at Best Western The Plaza Hotel! We are appreciative we were able to welcome you here and glad to hear we were able to meet some of your expectations. As you stated, we are close to the airport, but we do have other amenities here on property for our guests, such as a restaurant, wifi, gift store, etc. Thank you for staying with us and we hope to look forward to welcoming you back again soon! Mahalo, Brent Kitsu Assistant General Manager

"Very Satified"

5
12/06/2017

Why would you want to stay in Waikiki on a business trip in all of that chaos when the Best Western is close enough to everything for all your needs? Besides that... The Staff!!! Nothing short of outstanding. From Check in to check out Fran, Lorenzo, Sharon, and Cyn have been amazing and accommodating. My check in time was only 6 min and I was in a recently remodeled room in no time. Parking was ample and restaurants were close and my drive to the military base was super short. I had a request for something from the on site restaurant while it was closed. It would have been easy to say "come back later" but Fran went out of her way to fulfill my request with a smile. I'm in HI occasionally for business and have the opportunity to stay at a variety of places... The preferred hotel for my trips is The Best Western. Thanks

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Treabone, Thank you for staying at Best Western The Plaza Hotel! We are pleased to read your review, as well as know we were able to meet you expectations. As you mentioned, "Why would you want to stay in Waikiki on a business trip in all of that chaos when the Best Western is close enough to everything for all your needs? Besides that... The Staff!!! Nothing short of outstanding." We couldn't agree with you more!! Our staff adds to our property and they truly do go above and beyond to do their best to ensure our guests receive true Aloha! We are also pleased to hear that Fran provided that Aloha service to you and ensured your stay was pleasant! We will share this with her as I'm sure she will remember you! Thank you again for this most recent visit and we look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Great layover stay"

5
12/06/2017

Stayed over-night at the Plaza Best Western to be near the airport for ease of catching flight to the mainland. Good, restful stay. Late checkout was wonderful and worth the additional price. Staff was great and the rooms were clean and restful.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha C5098TLwilliamm, Thank you for staying at Best Western The Plaza Hotel! Thank you for taking the time to write a review and share your experiences with us. We are pleased to hear we were able to meet your expectations and that you enjoyed your time with us. We will be sure to share your review with our staff. Thank you again and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Serves a purpose "

4
11/06/2017

This hotel is close to the airport and does well for a quick business trip. Friendly service, clean and convenient. Not a vacation destination but served its purpose for a quick in and out. Airport shuttle was quick and easy. Restaurant breakfast servers were very fast and good food.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha 184mariannef, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your review and thank you for sharing your experiences with us. As you wrote in your review, we are close to the airport and offer a different experience than that of Waikiki. So for travelers needing a quick layover or wanting to be away from Waikiki, we are a great place. Thank you for staying with us and hope to welcome you back in the future! Mahalo, Brent Kitsu Assistant General Manager

"Lots of ALOHA SPIRIT!!"

5
08/06/2017

The Aloha Spirit lives within the staff!! Loved everything about our room: comfortable and clean. Great open hours for sundry/gift shop and laundry room. Wish restaurant was open for lunch or stayed open until 1100.

"Affordable and nice"

4
07/06/2017

Staff was very friendly and our housekeeper Marci was awesome! A good place to stay near the airport and not too far from attractions. They provide breakfast and dinner. Wish it was possible to have another exit for the parking garage.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha tiffanymarie1, Thank you for staying at Best Western The Plaza Hotel! We are appreciative you decided to stay with us and share your experiences. We are pleased to hear " A good place to stay near the airport and not too far from attractions." Thank you also for acknowledging Marci. We will be sure to share this with her and thank her for doing a great job! Thank you again and we look forward to welcoming you back soon! Mahalo, Brent Kitsu Assistant General Manager

"Moving off Island"

5
07/06/2017

Staff at the Best Western Plaza Hotel where very nice and helpful. The maid service was amazing. Mrs. Mercy was a staff member on our floor and was helpful with anything my family needed to make the stay more comfortable. Thank you Mrs. Mercy. Thank you for all the support and help Best Western staff.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Eli S, Thank you for staying at Best Western The Plaza Hotel! We are appreciative you decided to stay with us prior to you departing the island. It is sad to hear you will be leaving the island, but glad we were able to assist you prior to your departure. Thank you for sharing your experiences with us and that Ms. Mercy was able to provide you with great service! We will be sure to share this with her and thank her for a job well done! Thank you again and we look forward to welcoming you back soon! Mahalo, Brent Kitsu Assistant General Manager

"Affordable and noisy"

3
03/06/2017

This hotel is affordable, but sits next to a busy road, so the traffic noise is always just outside the door. I'm surprised the staff allows anyone to be placed in the room that we were given. Not happy.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Deborah S, Thank you for staying at Best Western The Plaza Hotel! Thank you for taking the time to write a review to share your experiences. We apologize we were not able to meet all of your expectations during your stay. We are working on a solution to the noise and hope to have this completed soon. We also have quieter rooms toward the back of the hotel, so we hope on your next visit we can place you there. Thank you again for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Perfect for stopover"

5
01/06/2017

We booked this hotel for one night before we had to be at the airport at 6am the next morning with toddlers! It was exactly what we needed, fast check in and out, helpful staff and clean and comfortable room. The 24 hour shuttle bus was brilliant and only a 10 minute drive to the airport.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Anitra W, Thank you for staying at Best Western The Plaza Hotel! We are appreciative you decided to stay with us for one night before leaving the next morning. As you wrote, " It was exactly what we needed, fast check in and out, helpful staff and clean and comfortable room. The 24 hour shuttle bus was brilliant and only a 10 minute drive to the airport." We have great amenities here for those needing a quick layover such as yourself. Thank you again and we look forward to welcoming you back soon! Mahalo, Brent Kitsu Assistant General Manager

"Port in a storm "

4
01/06/2017

Given feedback from others regarding hotel costs in Honolulu, my travel buddy had reserved an AirBnB for us. Yikes! It was a pit; too disgusting to describe, BUT the good news was that there was a Best Western nearby (just minutes from the airport) at a price even less than what we were paying for that dump. Happily they had a room for the 2 nights we needed...a fabulous room in fact...on the top (12th) floor with a clear view of Diamond Head. The room was super clean and so comfortable (with mini-fridge and microwave). The onsite restaurant, which sold us our breakfast, has a pretty decent menu. There is a free airport shuttle and a very accommodating staff. We were able to store our bags for most our checkout day while we toured the USS Arizona Memorial site, did some shopping and had lunch before our evening flight. It probably didn't hurt that I'm a member of BW's reward program. Boom!!

"Great service "

5
01/06/2017

We arrived late after a full day of travel. The staff was quick, efficient and very kind. The room was clean and well kept. The breakfast was very delicious. This was a perfect stop over resting place for us.

"Best Western Plaza Hotel Honolulu Airport"

4
31/05/2017

Very comfortable rooms and very clean rooms. Staff response was very professional and caring. Restaurant breakfast was phenomenal. I recommend the breakfast Denver Omelet. Parking lot prices are high and if you are staying for a longer duration that could be bothersome. Shuttle service to the airport was very prompt and quick.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha 349arianf, Thank you for staying at Best Western The Plaza Hotel! We are appreciative you took the time to write a review and share your experiences. We are pleased to hear we were able to meet your expectations. As you mentioned, "Very comfortable rooms and very clean rooms. Staff response was very professional and caring. Restaurant breakfast was phenomenal." Thank you for staying with us and we look forward to welcoming you back in the future! Mahalo, Brent Kitsu Assistant General Manager

"Good as an airport hotel."

3
27/05/2017

Location next to airport and shuttle service to the airport are very good. Otherwise the hotel has panoramic views of the H1 freeway, car sale yards or the airport. Noise levels are very high but they do provide complimentary ear plugs. Rooms are OK. Staff are good. The restaurant is OK for breakfast but is only open on weekends for dinner. Even then the food is uninspiring and drinks range very limited. No wine was available. Again, fine if you are transiting to or from the airport.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Jim C, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay and for taking the time to write a review. We are pleased to hear we were able to meet some of your expectations and that the ones we fell short on, we are working to improve. Regarding the food and drink selection, we do apologize about this. We will speak to the F&B Department and see how we can improve. We normally do have wine, so apologize this was not available to you. Though it is not listed on the menu, we do have wine available. We thank you for your comments and hope you will consider staying with us again. When you do, we will have wine available! Mahalo, Brent Kitsu Assistant General Manager

"Met our needs"

3
23/05/2017

We had need of a hotel to stay the night in before a hop to Big Island in the morning. This hotel was great for our needs. Staff was friendly and helpful, and were quick to fix a discrepancy in pricing from my booking with Expedia. I appreciated that immensely. We called from the airport and was picked up by a friendly driver about ten minutes later. The hotel itself was less than five minutes away. It is very close to the highway, but we weren't disturbed by noise. White noise from the central heating vent seemed to cover that up. We had a good nights rest. We were a little disappointed that the pool closed so early (sunset), but we were tired from a long flight anyways, and really just needed to get to bed. The room was very clean and tidy, and public areas were tidy as well. My only suggestion for improvement is to switch to queen beds. I wouldn't recommend this hotel for vacationing folks due to distance to the beach, etc, but it is perfect for an overnight before a flight out in the morning. I would definitely book again for the same purpose.

"Noisy room between freeway and Tarmac. Shocking place, nasty check in staff"

4
22/05/2017

The worst hotel we've ever stayed at. Staff at check in we're so rude. The room was beside the freeway, and so noisy, although they left earplugs fir you. Shambles trying to get on complementary shuttle. Never stay here.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha 282ct, Thank you for staying at Best Western The Plaza Hotel, although it seems we were not able to meet your expectations. We sincerely apologize for the concerns you brought to our attention and will share this with our staff to improve our services. This definitely is not our standard and we will work to correct it. Thank you again and wish you the best on your future visits to Hawaii. Mahalo, Brent Kitsu Assistant General Manager

"Great location, Great Staff"

5
22/05/2017

Location beside the airport was terrific, meal at the sister hotel was wonderful, (due to the reno of the dining room). At the front desk, Fran was amazing and accommodated us with an upgrade to a great room for a wonderful quite nights sleep.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha scottbK468CR, Thank you for staying at Best Western The Plaza Hotel! Thank you for taking the time write a review and share your experiences. We are glad to hear you enjoyed your stay and we met your expectations. Thank you for acknowledging Fran on the amazing service she provided you while here. We will share this review with her and thank her for a job well done! Thank you again and we look forward to welcoming you back soon! Mahalo, Brent Kitsu Assistant General Manager

"Great location free shuttle to airport"

5
18/05/2017

A great hotel close to the airport. Free shuttle every 30 minutes to the airport. The staff are very attentive and caring. The restaurant is large and open air to the pool. The pool is great. The rooms are comfortable and safe.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Don P, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your patronage and for writing a review! We are please to have had the chance to welcome you here and have you experience our renovated rooms and friendly Aloha service! Thank you again and we look forward to welcoming you back soon! Mahalo, Brent Kitsu Assistant General Manager

"Just what we needed!"

4
17/05/2017

The Best Western near the airport was just what we needed. It was 8-10 minutes from Pearl Harbor which made it easy to get to for our 8:00 a.m. reservation there. And when we went sightseeing, the H1 highway was right beside the hotel. The rooms were clean, the service great, the staff friendly and helpful, and we loved the express checkout. We only slept in the room as we were sightseeing all day the 2 full days we we there. We spent part of a day on Waikiki Beach, but had no interest in staying in that area because of the higher prices and more traffic issues. The Best Western may not be for others, but it worked well for us. On our third day we drove to the Honolulu pier and boarded a ship for a 7 day cruise to 3 other islands, including 4 port stops.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Becky547_13, Thank you for staying at Best Western The Plaza Hotel recently! Thank you for taking the time to write a review and share your experiences with us and other travelers. We are glad we were able to meet your expectations on this trip and that we were conveniently located for your adventures! As you mentioned, "The rooms were clean, the service great, the staff friendly and helpful, and we loved the express checkout." Thank you again for staying with us and look forward to your return visit! Mahalo, Brent Kitsu Assistant General Manager

"Welcome respite!"

5
15/05/2017

The front desk staff of Fran and Mena were most welcoming after a long (10 hour flight). A great introduction to Hawaii! We were tired and hungry and the staff were so helpful with a highlighted map and directions. Our room was good even if it was near highway noise( earplugs were provided) The room was surprisingly quiet. Shuttle driver was cheerful and prompt! Good value!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Lin W, Thank you for staying at Best Western The Plaza Hotel! Thank you for taking the time to write a review and share your experiences. We are glad you were able to have Fran and Mena welcome you warmly after a long flight. They are two great employees we have here at our hotel. We will be sure to share your review with them. Thank you again for staying with us and look forward to welcoming you back in the future! Mahalo, Brent Kitsu Assistant General Manager

"Great for Late Flight Arrival"

5
14/05/2017

I had a late night flight into Honolulu after a day of touring in Maui. For me it did not make a lot of sense to incur the added expense of booking and getting to a hotel in Waikiki this particular late night. This hotel provided the perfect alternative. When I arrived I was able to call the hotel for their shuttle who was already there picking up other passengers which worked out more than perfect for me. No hassle of getting a rental car or paying for parking when it has already been a long and tiring day. The next morning I was able to walk to the rental car agency and get my North Shore adventures started early. Keep in mind the hotel is in the industrial part of the city and there is nothing of interest for a tourist close by. However, the rooms were recently updated and clean and the front desk and shuttle guy extremely courteous and helpful. While I would not base my entire vacation here I would definitely use them for those later night flights where airport convenience is paramount.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha JohnroFlorida, Thank you for staying at Best Western The Plaza Hotel recently! Thank you for your staying with us on this short visit. We agree with you that, "it did not make a lot of sense to incur the added expense of booking and getting to a hotel in Waikiki this particular late night. This hotel provided the perfect alternative." For those that do not want to travel into Waikiki and fight traffic, we are a great choice. As you also experienced and mentioned, "However, the rooms were recently updated and clean and the front desk and shuttle guy extremely courteous and helpful." We just did renovate at the end of last year and our staff is great at ensuring our guests receive as much Aloha as possible. Thank you again for staying with us and we look forward to welcoming you back in the future! Mahalo, Brent Kitsu Assistant General Manager

"Best Western Plaza"

4
13/05/2017

Good hotel for the our visit. The motel was convenient for our purpose and allowed us to be comfortable during our stay. The breakfast was excellent with good people to help. We had no problems here. The hotel is used for military people in transit as well.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha kennethlV7209AX, Thank you for staying at Best Western The Plaza Hotel recently! Thank you for your review as well and for sharing your experiences. We are appreciative of your comments and are glad to hear we were able to meet your expectations. Thank you again for staying with us and we look forward to welcoming you back in the future! Mahalo, Brent Kitsu Assistant General Manager

"Fran is amazing"

4
09/05/2017

We arrived early, Fran got our luggage stored and able to accommodate our room needs, Her customer service is an 12 out of 10. Just ask for Fran and she will take care of you needs. She arranged a taxi driver for us and when he would not take us, she talked yo him and away we go.....

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha notused2017, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay and also for taking the time to recognize Fran for the service she provided you. Fran is a great asset to our hotel and we will be sure to share your review with her and thank her for a job well done! Along with the other staff, they all do what they can to ensure they welcome our guests with Aloha and make their stay comfortable. Thank you again for staying with us and we look forward to your return! Mahalo, Brent Kitsu Assistant General Manager

"Outstanding customer service"

5
08/05/2017

Upon arriving at Best Western I was greeted with a warm smile from Fran. even though i was early Fran went out of her way to find me a room and even upgraded my room. She did an outstanding job making me feel welcome and appreciated.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha hix76, Thank you for staying at Best Western The Plaza Hotel! Thank you for taking the time to write a review to acknowledge Fran. She is a great asset to our hotel and she does all she can to ensure our guests are welcomed warmly and are comfortable during their stay. Along with the other employees, they all strive to ensure all guests expectations are met. Thank you again for staying with us and we look forward to your next visit! Mahalo, Brent Kitsu Assistant General Manager

"Ask For Fran"

5
08/05/2017

We arrived early. Fran got our luggage safely stored, booked a cab to see Pearl AND went the extra last mile to get us into oir rooms a little early. Not to.mention she is super nice :) Trust me, ask for Fran.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha latte102017, Thank you for staying at Best Western The Plaza Hotel! Thank you for acknowledging Fran on the great service she provided you during your stay. She does a tremendous job in ensuring all our guests are welcomed with ALOHA! We will be sure to share your review with her. Thank you again for staying with us and we look forward to your next visit! Mahalo, Brent Kitsu Assistant General Manager

"Friendly Helpful Staff, Room very clean"

5
08/05/2017

The room was clean and large. The staff was amazing. Being that I would get back late from my day, parking really was scarce or people who parked would take over the next stall. Otherwise, overall all experience was fantastic!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Danjo D, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay and taking the time to write a review. We agree with you that "The room was clean and large. The staff was amazing." We definitely try to ensure we meet all our guests' expectations and ensure they have a comfortable stay. We thank you for advising us of your parking concerns and we will work to see how we can better ensure parking is available. Thank you again for staying with us and we look forward to your next visit! Mahalo, Brent Kitsu Assistant General Manager

"Noisy, Untimely Shuttle"

2
07/05/2017

We called and requested a shuttle upon landing. Three phone calls (25 min later), we were finally assured one was on the way (hotel is 1 mi away). Not a lot of noise control - lots of outside noise from interstate. We arrived shortly before 9 pm (half hour later due to shuttle), and the restaurant in the hotel closed at 9 pm. There is no room service, so we were out of luck for dinner after traveling all day.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha mkferreira, Thank you for staying at Best Western The Plaza Hotel! We are sorry to hear about the concerns you encountered while you were here. This is not the level of service we expect to offer our guests. We will look into this and see how we can improve. We understand the concerns with the shuttle and we do try to be there in a timely manner, however the designation from the Airport Authority restricts us to certain locations. With all the other shuttles that are there as well, at times it delays us. We do try our best to ensure timely pickup. Thank you again for sharing your concerns and hope you will consider staying with us again. Mahalo, Brent Kitsu Assistant General Manager

"Excellent stop over"

5
04/05/2017

Excellent stop over to make connection at air port. Very prompt shuttle. Staff was great and room very clean. Great just right mattress firmness. Restaurant was typical Honolulu spendy. I would highly recommend for long lay overs or just a simple day to find out where you want long Beach stay to be. It it not a beach hotel.

"Great location, good price, great staff."

5
27/04/2017

Great place, location is great easy to catch the bus system, no need for a car but if you need one all of the car rental is right up the street. And the airport is right around the coner. No sure if they offer free breakfast would be nice, the only close place is McDonald's.

"Clean, comfortable, great value"

4
26/04/2017

My family and I had a medical appointment and needed overnight lodging. This hotel was perfect! The room was very clean and modern. The room with two double beds was comfortable and enough room for two adults and two teenagers. The only draw back was the noise from traffic. We requested a room away from the freeway, which the staff pleasantly accommodated. Noise was okay until morning rush-hour traffic started, which was about 4:00 a.m. Other than that I would definitely stay here again!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Cathleen B, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay and your review to share your experiences with us. We agree with your comments, " This hotel was perfect! The room was very clean and modern." We renovated our rooms at the end of last year and so we are glad to hear it met your expectations. We apologize we were not able to provide you with a quieter room, however we do have them toward the back of the hotel. Please request for one on your return visit. Thank you again for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Awful. Just Awful."

1
25/04/2017

This place is horrid. You can't have a conversation outside because of the loud freeway traffic, the rooms are meager and recently they've gone into an emergency pool renovation which means going for a quick swim is out of the realm of possibilities. Furthermore, for all of the renovation, they're still charging full price, which means you get the luxury of hammering, sweeping, blowing, etc, etc for full price. Lovely. This place ranks among the worst places I've stayed. In fact, this place was SO bad, we relocated the next day. My advice, find another hotel. Period.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Carter T, Thank you for taking the time to write a review and sharing your experiences with us. We would like to sincerely apologize we were not able to meet your expectations on this trip. Unfortunately, we did have an emergency leak in the pool that required our immediate attention to keep the pool closed as short as possible. Had we not addressed this issue now, the pool may have been out a longer, which would inconvenience more guests. Also, the renovation we are doing is in the courtyard, which is separate from our main tower where our newly renovated rooms are. Our renovations include painting, sanding, installing new carpet and moving already assembled furniture into the rooms. We apologize again we were not able to meet your expectations and your stay with us was unsatisfactory. We wish you the best in your future visits to Hawaii. Mahalo, Brent Kitsu Assistant General Manager

"Great Hotel"

5
24/04/2017

if you need to stay by the airport in Honolulu, then you should really stay at the Plaza Best Western Hotel. They've redone their rooms and hallways in a really nice way, it's all brand new, and the accommodations are just stellar. I give it 5 stars. all the people involved with the hotel, especially the front desk staff, are just really nice people, I highly recommend this hotel.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Jack N, Thank you for staying at Best Western The Plaza Hotel! Thank you for your review and taking the time to let everyone know about our newly refreshed rooms. We completed them at the end of last year and so we are pleased to hear you enjoyed the new look! It has been a long time coming, but glad to hear positive results from our guests. Thank you again and we look forward to your return visit! Mahalo, Brent Kitsu Assistant General Manager

"Under renovation with temp military housing"

3
24/04/2017

If you are looking to stay at the airport with the sound of planes taking off and landing and with the bonus of no pool and plenty of military being house at your vacation spot then this is a place for you. There is plenty of air conditioning so if you like to sleep cold this is a bonus the thermostat does not work so don't try and adjust the temp. I am sure this is a good hotel for some travelers that just need a place to drop the luggage and sleep after a busy day of playing somewhere else.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Ben N, Thank you for staying at Best Western The Plaza Hotel! Thank you for writing a review to share your experiences with us. Based on the review, we sincerely apologize we were not able to provide you with a better experience. Regarding the pool, we had to do an emergency repair and thus it was not available during your stay. However, should things be ok the pool will be reopened by the end of this week. Thank you again for staying with us and hope to have the opportunity to welcome you back! Mahalo, Brent Kitsu Assistant General Manager

"Close to the airport but not a destination in itself"

3
20/04/2017

Stayed here for one night on a layover to Guam. Its proximity to the airport makes it convenient for layovers, but it's kind of in the middle of nowhere so not really a place I'd want to be for more than just a night or two. Have stayed at the Airport Honolulu Hotel before, which it turns out is a "sister property". They're basically the same for all intents and purposes. They're only a couple blocks apart, they've got comparable amenities, and the rooms are about the same standards. It was a toss up between the two, and the only reason we went with this one was because we hadn't stayed here before. Upon arrival, we found out that the on-site restaurant is only open for dinner on Fridays through Mondays. For Tuesdays to Thursdays, you're expected to either take the complimentary shuttle over to the sister property or head over to the strip mall around the corner (with nothing but pizza and other fast food options). Had we known that we'd be shuttling over to the Airport Honolulu anyway, we would've just booked there instead. Perfectly adequate hotel otherwise For shuttle pickup, call the switchboard after you've picked up your baggage and head for the sign that says "tour groups". It can be a bit of a zoo if you arrive at the same time as a large group, but the shuttle drives by slowly.

"Bad Choice, No Benefits, Stay elsewhere"

2
20/04/2017

I am one of their Diamond Members and was treated like a once a year traveler. Only 2 small elevators, terribly slow and crowded Room door had been kicked in slow check in & out pool closed bad value for the rates they charge Way over priced gift shop Too many more defieciencies

"Hi'ilani and Beau at the front desk"

5
19/04/2017

Beau & Hi'ilani at the front desk were very friendly, kind & helpful when we needed a 3 night stay at the last minute. Our double queen room was spacious & clean. We had a refrigerator & microwave. The T. V. reception & Internet service were both excellent & fast. The pool was in a beautiful setting with shade. The gym has many windows with nice views while you're working out. The restaurant has a very large, delicious chef salad that makes a wonderful, filling, healthful meal for 2 people. The buses are convenient to Waikiki & other areas of Oahu. Senior price on the bus is only $1.00 each way & you can get a transfer if needed. (Bring your Medicare card)The bus drivers are very knowledgeable and told us where to get off for our stop. We stayed here twice in 45 days & would choose Best Western The Plaza Hotel, again. The 4 plus lane highway goes right past the hotel. We turned the climate control on Fan Only at night and did not hear the noise from the highway. You can walk one block to McDonalds or 3-4 blocks over to the small market for reasonably priced food items. The front desk people can direct you to the market.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Ginger H, Thank you for staying at Best Western The Plaza Hotel! Thank you for your review and taking the time to recognize our Front Desk staff Hi'ilani and Beau. We will be sure to share your review with them and thank them for providing great customer service to you. Along with the other staff, all our employees do their best to ensure are guests are welcomed and treated with true ALOHA! Thank you also for sharing your other experiences with us and other potential guests. We do have a lot to offer guests and so thank you for letting them know. Thank you again and we look forward to your return visit! Mahalo, Brent Kitsu Assistant General Manager

"GOOD FOR OVERNIGHT STAY"

4
18/04/2017

Older BW property adjacent to Honolulu International Airport. Complimentary 24 hour airport shuttle. Rooms are clean and beds provide a restful night's sleep. Very friendly management and staff with a great ALOHA Spirit. Rooms adjacent to freeway are quite noisy, but hotel provides earplugs. Swimming pool, cafe, and very good gift shop with lots of travel/food necessities. Guest laundry. Nothing fancy but good for a quick overnight stop when flying in and out of HNL.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Daryl H, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay with us and for taking the time to write a review as well. We are glad to hear we were able to meet your expectations. Thank you for taking the time to advise other guests of the amenities we have at our hotel. We do have a lot to offer and so we are appreciative you were able to highlight that for us. We do try to do all we can to ensure all our guests experience "great ALOHA Spirit" from management and staff. Thank you again for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Convenient and comfortable"

4
18/04/2017

We stayed here since our flight was quite late arriving and we knew we'd be tired. The service was excellent, and the room was great. Just the highway was super noisy in the room even with all the windows closed. We enjoyed the pool (really lovely!) and breakfast (super-yummy) and it was conveniently close to the rental car location (walking distance). We were happy and would stay here again if we get the chance to come back.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha ellenl699, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your one night stay with us and for taking the time to write a review as well. We are glad to hear we were able to meet your expectations. As you mentioned in your review, "the service was excellent, and the room was great." We just completed our room renovations at the end of last year and so we are pleased to hear you like the rooms. Along with the pool and our restaurant, Plaza Cafe we have some great amenities to offer. Thank you again for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Outstanding Service"

5
12/04/2017

Without question FRAN at the front desk went out her way to make a miserable trip outstanding. She was friendly, knowledgeable, and extremely helpful. She had a great welcoming personality, answering every question with sincere interest in making our stay great! If you go here, your lucky if you get to speak with her.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Peter S, Thank you for staying at Best Western The Plaza Hotel! Thank you for taking the time to write a review and to acknowledge Fran on the great service she provided you. We are glad to hear she was able to "make a miserable trip outstanding." Fran has a great attitude and does exemplify true ALOHA to our guests. We will be sure to share your review with her and thank her for a job well done! Thank you again and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Friendly and clean"

4
12/04/2017

Was great for us as we needed one night accommodation close to Honolulu airport. Free shuttle bus service to and from the airport. The room was quiet considering we were so close to the airport. We definitely would stay there again. The staff was friendly and made us feel welcome. Nice pool area.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha monikagV775XM, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay and your review as well. We are glad to hear we were able to meet your expectations. We do have some great amenities for our guests to experience and so thank you for sharing that. Thank you again for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Excellent Staff & Service"

4
11/04/2017

The staff went out of their way to make you feel important and cared for when the need presented itself. Ideal location and service to airport for departure. We enjoyed the swimming pool and leisure in the sun.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha D3676MIwayneh, Thank you for staying at Best Western The Plaza Hotel! We are appreciative of your stay and your review as well. We are glad to hear our "staff went out of their way to make you feel important and cared for when the need presented itself." Our staff is our greatest asset, as they do all they can to ensure our guests are welcomed and treated with ALOHA during their stay. Thank you again for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Near Airport, Good For One Night Stay!"

3
10/04/2017

We chose The Best Western Hotel as it was close to the Honolulu Airport and we needed a room for one night. The room was clean. It was very noisy, right beside major freeway & airport. Earplugs on night table for a reason. The restaurant in hotel is limited to certain days & early hours. We flew in from another island and it was difficult to find a restaurant other then McDonalds open after 9pm. They are missing the boat there! The hotel is very, very dated. Whoever decorated it, is surely dead. Best thing about it, the rooms are clean and the security guard very friendly. We asked for help finding a place to eat, he actually walked us through the courtyard & directed us to the only restaurants open.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Lorise C, Thank you for staying at Best Western The Plaza Hotel! Thank you for taking the time to write a review of your one night stay with us. We apologize we were not able to meet all of your expectations on this stay. Though there aren't many places to eat in the neighborhood, there are some restaurants located about 10 minutes away that our staff would have been happy to assist you with. With the rail station coming up, there will also be some new additions to the neighborhood which should be coming soon. We are also working on upgrading the decor of the hotel, although we just completed a room refresh at the end of last year. Thank you again for staying with us and hope you had a safe flight back! Mahalo, Brent Kitsu Assistant General Manager

"Greatest experience!!!!"

5
09/04/2017

During my military relocation here to Oahu, I was pleased to find a hotel that would accept my cat and golden retriever to stay. I'm coming up on 2 moths living in this hotel dealing with all the house hunting nightmares you can imagine, I had to extend my stay here multiple nights, on numerous occasions. The staff were always willing to accommodate. Especially Fran, the front desk receptionist. During the hotel renovation I had to move rooms and Fran help make that switch painless. Thank you, to all the staff in the hotel. This week should be my last here before I move into my house. Crossing my fingers!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Jose P, Thank you for staying at Best Western The Plaza Hotel! Thank you for selecting our hotel in your relocation to Hawaii. We are pleased to have been the first to welcome you to Hawaii and show you true ALOHA! We understand how frustrating it can be to look for the right home and so we are always willing to accommodate our Armed Services personnel. Thank you for taking the time to mention Fran on the great service she has offered you during your 2 month stay. We will be sure to thank her for doing an outstanding job. We wish you luck in your house hunting and if you need to extend, we are more than willing to assist you. Thank you again and are pleased to hear things are going well for you. Mahalo, Brent Kitsu Assistant General Manager

"Extremely Adequate -- Good Deal !"

5
27/11/2016

The room was kept clean. The Restaurant was delicious - especially the Huli Huli Chicken - Get it. Get it again! The room service was very good! I went out in the hall to ask one of the housekeepers for some extra coffee for my room, and the housekeeper was very pleasant and gave me plenty.

"Good layover hotel"

3
26/11/2016

I just stayed overnight on a layover. Hotel is efficient layover hotel. Airport shuttle comes every 30 minutes so was a long wait for pickup from airport. Room was basic but large. My hotel room overlooked an elevated expressway connecting airport and city. There is a fair bit of street noise but hotel provides earplugs.

"GREAT CUSTOMER SERVICE"

5
25/11/2016

Easy check in! I requested a room near the elevator & it was granted :). Keep in mind that the rooms near the elevator is on the freeway side, so its not for light sleepers. The front desk is busy & they have to use a speaker to talk to the parking gate. Lots of work for these GSA's. I hope they get paid more for being parking attendants. Rose, Cecilia, Pam, & Athena are great mutli tasking, concierges, & parking attendants.

"Noisy from the wind and cars"

2
24/11/2016

Our first impressions were made walking down the manky corridor to our room. The security guard on patrol gave a friendly 'hello' which was both comforting and alarming at the same time (I suspect there was a uniformed security guard on patrol because the elevators don't restrict members of the public from accessing any floor they like). The room was functional, but the noise of the wind whistling against the building was horrendous. I won't mention the noise of the freeway since we expected some noise due to its location. In any case, this isn't the place to get any sleep. There is a McDonald's around the corner if you get hungry. The shuttle operated as expected, but we were forewarned to get in line early or risk missing out. Good advice. I would not stay here again.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Desmond_Fox, Thank you for staying at Best Western The Plaza Hotel recently! We would like to extend our sincerest apologies for the inconveniences you experienced while here. Regarding the noise issue, we do have quieter rooms toward the back of the hotel, which is away from freeway. Previous guests have stated these rooms are quieter. We do have a restaurant in the hotel that is open daily for breakfast and Friday-Monday for dinner. Also, our gift shop does have various snack options. Though we understand your concerns, we would hope you consider returning to us. We are undergoing a room refresh and have just completed the first floor of this renovation. The rooms and amenities will definitely surprise you and other guests and we feel will have you thinking differently. Thank you again for staying with us and hope you will reconsider staying with us again. Mahalo, Brent Kitsu Assistant General Manager

"Quick trip to Honolulu"

5
22/11/2016

Needed a place near the airport and this is the perfect selection. Shuttle service was quick and the entire staff (drivers, front desk staff, housekeeping and restaurant staff) are all very nice and courteous!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha steverR6834SL, Thank you for staying at Best Western The Plaza Hotel recently! Thank you for taking the time to write a review to share your experiences. We are pleased to hear we were able to meet your expectations and that our staff welcomed you warmly and made your stay enjoyable. Thank you for staying with us and hope to welcome you back again! Mahalo, Brent Kitsu Assistant General Manager

"customer service"

5
21/11/2016

customer service is very good,and also helpful,big mahalo to Beau,Athena,and Cheri for there service.And room was very clean,a/c cold,just how i like it,also food is great and the shuttle service is very convenient.I would recommend this hotel again and again,u got my 5 stars;)

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Thomas M, Thank you for staying at Best Western The Plaza Hotel recently! Thank you for taking the time to write a review and acknowledge Beau, Athena and Cheri. We agree with you that all of them provide great service to our guests. Along with the other Front Desk agents and other employees in the hotel, they strive to ensure our guests receive the best customer service they can. We will be sure to share your review with them. It seems you return to us quite a bit and so we want to let you know we are currently undergoing a room refresh and so hopefully you will be able to experience our new rooms on your next visit! Thank you for staying with us and hope to welcome you back again! Mahalo, Brent Kitsu Assistant General Manager

"BW Plaza"

4
20/11/2016

Thanks to Mena, Beau, Fran, and Sharon. Helpful, Pleasant, and Friendly. They always make sure you are comfortable and welcomed. The reason I stay at this hotel is because the folks that work there are helpful, polite, and pleasant.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha briancK3408UV, Thank you for staying at Best Western The Plaza Hotel recently! Thank you for taking the time to write a review and acknowledge Mena, Beau, Fran and Sharon. They are great Front Desk agents who do all they can to welcome our guests warmly. Along with the other Front Desk agents and other employees in the hotel, they are exceptional employees who do a great job in taking care of our guests. We will be sure to share this review with all of them and thank them for a job well done! Thank you for staying with us and hope to welcome you back again! Mahalo, Brent Kitsu Assistant General Manager

"Great for a long term stay."

4
19/11/2016

Stayed for 8 weeks as wife was in hospital. Staff was very cooperative. The house keeper did an outstanding job. Left requests that she always completed. Sent out laundry weekly with excellent results. Shuttle pickup at airport worked really well. Shuttle drivers were excellent. Front desk staff helped me with every request. . Restaurant did a good job. Would recommend for a long term stay.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha mwalker37724, Thank you for staying at Best Western The Plaza Hotel recently and for taking time to write a review! Wow...8 weeks with us! We are pleased to hear that we were able to meet your expectations and hear that our staff did what they could to ensure you were comfortable. Since you stayed so long, we hope you were able to see our hotel undergoing our room renovations. We are doing all the rooms in the tower first and then will be moving to the courtyard. We feel you and other guests will love what we have done and so we look forward to welcoming you back again soon! Thank you for staying with us! Mahalo, Brent Kitsu Assistant General Manager

"Failed to Honor Confirmed Booking Price"

1
16/11/2016

I was stranded at Honolulu airport by a UA flight delay on Nov 5 and was given a confirmed distress booking price of $149. The hotel failed to honor the confirmed price and tacked on taxes and fees to a total of $169.80 on checkout. I complained to the front desk clerk and she told me that she had no authority to change and will speak to the manager on my behalf. I left my email but never heard from them. Since I did not refund nor any notification, I assume that either the manager did not agree to honor the confirmed price or the clerk failed to notify the manager. The other downside of the hotel: 1. Quite noisy as it is near the highway and airport. 2. Wifi is kinda slow. 3. No bottled water supplied. 4. No breakfast Airport shuttle was ok.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha CoolWiz, Thank you for staying at Best Western The Plaza Hotel recently! We would like to sincerely apologize we were not able to meet your expectations during your stay. Though you were quoted a rate, there is always taxes involved, which is mandated by the state of Hawaii. Understanding the flight delay was out of your control, we did try to assist and offer a lower rate. As in most things we buy, there is always a price and then tax added. We apologize for the misunderstanding on this, but all hotels charge tax on top of the rate that was quoted. Again, we apologize for the inconvenience you experienced and wish you the best on your next stay in Hawaii. Mahalo, Brent Kitsu Assistant General Manager

"Excellent Economy Hotel"

4
14/11/2016

I am in Honolulu on business and this hotel is one of few that are within the government approved rate. I am staying for 5 nights. The accommodations were comfortable and the location was excellent. The free shuttle to the hotel was appreciated. The courtesy and professionalism of Fran at the front desk was admirable. She took the time to properly check me in and went above and beyond to ensure I was well informed. Great staff and the accommodations were commensurate with the price. Cons: Highway noise, dated Pros: Staff, Location, Pricing

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Jimmie B, Thank you for staying at Best Western The Plaza Hotel earlier this month! I apologize for my delayed response. Thank you for taking the time to write a review and share you experiences with us. We are pleased to here we met your expectations and that " The accommodations were comfortable and the location was excellent. The free shuttle to the hotel was appreciated." Thank you also for recognizing Fran on the "courtesy and professionalism" she provided you while staying with us. She is a great asset to our Front Desk and hotel. Along with the other employees we have, they strive to ensure all guests are warmly welcomed and their stay is comfortable. Thank you for staying with us and hope to welcome you back again! Mahalo, Brent Kitsu Assistant General Manager

"Good airport hotel"

4
14/11/2016

Clean and tidy and always efficient at check in and out.....shuttle always on call to pick up from airport. A great transit choice. Also within walking distance to Pearl harbour (if a decent walker). Always first choice if wish to stay close to airport. only downside was on this stay my air conditioner was very loud! - but hey first world problem right!! ;)

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha tricksey2016, Thank you for staying at Best Western The Plaza Hotel earlier this month! I apologize for my delayed response. Thank you for taking the time to write a review and share you experiences with us. As you stated, "Clean and tidy and always efficient at check in and out.....shuttle always on call to pick up from airport. A great transit choice." We are undergoing a room refresh now and so hopefully you will be able to return next year and see our NEW rooms! Thank you for staying with us and hope to welcome you back again! Mahalo, Brent Kitsu Assistant General Manager

"Very Average Hotel"

2
13/11/2016

I reserved a room at this hotel due to its proximity to Pearl Harbor. Next time I will stay closer to Waikiki even with the traffic. First, upon arriving I contacted the hotel for its shuttle pick up. A half hour later I was still waiting despite the fact the hotel being 5 minutes from the airport. I had to call a second time to request it. Frankly, I found the personnel to be unfriendly, at least based on what I would expect from professionals in the hospitality industry. While the front desk staff were able to respond to questions, there were no greetings or expressions of appreciation for being a guest. Lastly, the carpeting in the hallways were filthy and didn't look like they had been cleaned in years. The name Best Western is a misnomer. It should be called the "Worst" Western.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Robert B, Thank you for staying at Best Western The Plaza Hotel recently and for taking the time to write a review and for sharing your experiences with us. We would like to sincerely apologize we were not able to meet your expectations and that you encountered many inconveniences. We will investigate your experience with the shuttle transfer, as our staff usually are there in a timely manner. We will also look into the service overall and learn to improve from your experiences. Also, we understand we are not a luxury hotel; however we do all we can to provide the best amenities and product for guests who do stay with us. We are currently renovating our rooms and will have brand new hallway carpet, guest room carpet, furniture, etc. We apologize again regarding the inconveniences you experienced and will do what we can to improve. We would like you to give us another chance and experience our new rooms. Should you decide, please contact me soon at (808) 837-5931. Thank you again and wish you the best in future visits to Hawaii! Mahalo, Brent Kitsu Assistant General Manager

"Great place to stay for overnight!"

4
12/11/2016

We had to come here from the Big Island for a medical procedure and needed to stay close to Pali Momi. I requested a room in a quiet part of the hotel and was given it. The room was clean and comfortable and there was a note from the housekeeper Amah's which said to contact her if we needed anything. There is a small store in the lobby which carries items you may have forgotten and it is reasonably priced. There is also a restaurant that serves breakfast daily and dinner on the weekend. The food was very good. All in all, our needs were sufficiently met !

"Great Service"

4
11/11/2016

I would like to thank Sharon and Fran at the front desk for being so helpful during my stay! I stayed for an extended period of time and they were helpful in getting me the best rate. They also were very friendly when I had questions. Thank you, I'll be back. Room 612

"2-week stay at the Plaza"

5
08/11/2016

Our stay has been very pleasant. The staff greeted us with a warm smile and friendly attitude. The room service was excellent and our room attendant Mercy has been nothing but fantastic with her bubbly personality, always full of energy in making sure our room was clean and equipped with everything. I highly commend her and the services she has provided-such a great person to converse with.

"Great for Military temporary living."

4
02/11/2016

I was PCSing into Hickam AFB and the staff couldn't have been more helpful. It was very convenient with the option of a meal voucher or parking pass every day. They really have their military TLA program figured out. The pool is nice, and the resturaunt, although spendy, is definitely worth it if you have the meal vouchers. Overall I would reccomend this or the Honolulu Airport Hotel to anyone who needs a temporary place while PCS as it is very Hickam and Pearl Harbor as well.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Andrew W, Thank you for staying at Best Western The Plaza Hotel recently! We are pleased we were one of the first to welcome you to Hawaii! We understand how challenging and stressful a move to a new home can be and as you experienced, ou staff do their best to ensure our guests are comfortable! As you mentioned, " The pool is nice, and the resturaunt, although spendy, is definitely worth it if you have the meal vouchers." Just curious though if you stayed at Best Western The Plaza Hotel or Airport Honolulu Hotel. If you could, please send me a message so I can share your review accordingly. Thank you for staying with us and hope you are settling in to your new home! Mahalo, Brent Kitsu Assistant General Manager

"Great stay with great service"

5
02/11/2016

Upon our arrival to hotel all other hotels were booked. We called spoke to the military liason he got us a room no problem even waiver our pet fee. Fran from hotel staff was very helpful and nice she took care of us alot and seen that we had the best stay possible. When i come back um choosing this place no doubt.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Koran J, Thank you for staying at Best Western The Plaza Hotel recently! Thank you for taking the time to write a review and share you experiences with us. We are glad to hear we met your expectations. We are pleased that Les our military liaison was able to assist you with a reservation. Thank you for acknowledging Fran on the great service she provided you. She and the other Front Desk agents definitely do their best to ensure all our guests are welcomed warmly and enjoy their stay. We will be sure to thank her for a great job and share your review with her! Thank you for staying with us and hope to welcome you back again! Mahalo, Brent Kitsu Assistant General Manager

"Could use more friendliness"

3
28/10/2016

I stopped at this hotel to and from Sydney, to break the long flights. It was expensive for a Best Western hotel, but I wanted the convenience, which I did get. But just as I dreaded, getting picked up at the airport by the hotel's shuttle was easier said than done. As others suggested, I called the hotel upon my arrival, but the lack of signage at the airport for a well defined pick-up point made it difficult -- the shuttle just zoomed by and it was not easy to spot the van, especially for someone who just stumbled out of the Baggage Claim area in a strange airport, at night. On the other hand, catching a shuttle from the hotel to the airport was no problem , as it did leave on-time every 30 minutes. The hotel itself is dated. The air control was iffy and the air flow was harsh. The shower head was sub-par. But I was thankful for a clean place to rest overnight, and the Internet (unsecured) connection worked well . On my return visit, I did get an early check-in (without charge) when I arrived around noon, but the desk clerk made it clear that it was a privilege for which I should be thankful. (I checked out at 5:30 AM the next day.) You can catch a bus going in town at a stop a short walk from the front of the hotel. Coming back by bus, the stop is on the other side of the street and you do have to cross a busy highway to get back to the hotel. There is a 24/7 McDonald's a short walk from the hotel, and a small strip mall nearby with some eateries. $2 for a small bottle of water from the vending machines in the hotel-- you are better off buying it from McDonald's. There is a small shop downstairs, but also expensive. One bright spot: I had a fantastic omelette at the hotel's restaurant.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha AGTraveller, Thank you for staying at Best Western The Plaza Hotel recently and for taking the time to write a review and for sharing your experiences with us. We would like to sincerely apologize for the inconveniences you encountered while you were here. We will discuss our procedures with our shuttle drivers as we have corrected the issues from previous instances. However we can always improve and so we will look into this. We have started our room refresh this week and so we will have new rooms by the end of this year. We invite you to come back and experience it, as we are confident it will meet your expectations! Thank you again and look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Works for me"

4
28/10/2016

Sharon on the front desk was very friendly and helpful. She gave me advice about their loyalty program and then signed me up personally. She also gave me some additional information that made the stay even nicer. It's nice to find people like that who seem to love their job . Thanks

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha BobWedin, Thank you for staying at Best Western The Plaza Hotel recently! Thank you also for writing a review to share your experiences. We are glad that Sharon was able to assist you during your stay. Your whole review is a testament to what she does with all our guests. Along with our other employees, Sharon tries to ensure all our guests are comfortable during their stay. We will share this review with her and thank her for a great job! Thank you again and look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Not happy"

3
28/10/2016

there were rubbish underneath the bed from the first day I stayed up until I left...that tells me that they don't clean good....even trash by the night table. They weren't my trash, but left from the previous visitors.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Filomena L, Thank you for staying at Best Western The Plaza Hotel recently and for taking the time to write a review and for sharing your experiences with us. We would like to sincerely apologize we were not able to meet your expectations and you experienced an unfortunate incident. Our Housekeeping staff is normally aware of these issues and so we will investigate this and work with our Housekeepers. Thank you for bringing this to our attention! Thank you again and hope we will be able to welcome you back again! Mahalo, Brent Kitsu Assistant General Manager

"Professional staff and soft beds"

4
27/10/2016

This is the ideal hotel if you want to be close to the airport. Clean rooms, friendly staff, and again great location. As others have mentioned, attempt to get an airport view side room, as the roadside rooms are slightly noisy. Great stay, would stay again in a heartbeat. Thank you to the staff members: Michael, Mena, Beau, and the super cool shuttle driver!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha NTNtraveler, Thank you for staying at Best Western The Plaza Hotel recently! Thank you for taking the time to write a review and we are glad to hear "This is the ideal hotel if you want to be close to the airport. Clean rooms, friendly staff, and again great location." Just to let you know, we just started renovating our guest rooms and so we look forward to welcoming you back to experience it! As you experienced, our staff from Michael in the restaurant and Mena, Beau and the super cool shuttle driver...they do all they can to ensure every guest feels welcomed and show true ALOHA! Thank you for staying with us and definitely look forward to welcoming you back again soon! Mahalo, Brent Kitsu Assistant General Manager

"Great customer service.."

5
26/10/2016

Room is very clean, friendly housekeeping, specially Mercy and Grace they really make you feel at home...Front desk staff are so nice. the food and service was also great. we eat our breakfast in the hotel mostly daily.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Shirley E, Thank you for staying at Best Western The Plaza Hotel recently! Thank you for taking the time to write a review and share you experiences with us. W are glad to hear we met your expectations. Thank you also for acknowledging Grace and Mercy for the great service they provided you during your stay. Thank you also for acknowledging the Front Desk staff as well. We will be sure to thank Grace and Mercy on a job well done. As I constantly say in my replies to reviews, our staff do all they can to ensure our guests are comfortable and happy during their stay! Thank you for staying with us and hope to welcome you back again! Mahalo, Brent Kitsu Assistant General Manager

"Great customer service! "

5
19/10/2016

Before coming here I received mixed reviews about this hotel. I decided to wait until I got here to be my own judge. Even though this hotel is very close to the airport and highway it is pretty quiet for the most part. My room was very clean and my house keeper Mercy was simply amazing throughout our entire stay. The hotel has a convenient store on the main floor that is decently priced and has most of the amenities you may need while staying there for a long time. The hotel manager and his colleague Ms. Beau were outstanding. I can't thank them enough for helping my husband and I with our military stay arrangements and making sure we weren't being bullied into something else at another hotel on post. I would say if you are PCSing to Hawaii from another duty station be advised of all the financial details required of you before moving here.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha LilliGrace17, Thank you for staying at Best Western The Plaza Hotel recently! We are appreciative we were able to welcome you to Best Western The Plaza Hotel after you read some reviews. We are appreciative you did not pass judgement on us and came out to experience our hotel yourself. We do have a lot to offer guests who need either a quick layover or are PCSing in from another duty station. As you experienced, our staff from Mercy in Housekeeping to Beau at the Front Desk...they do all they can to ensure every guest feels welcomed and especially those who have just moved here. If there is anything more we can do while you are here, please let us know. If you have found a home, then we hope you will come back to visit us! Thank you for staying with us and hope to welcome you back again! Mahalo, Brent Kitsu Assistant General Manager

"mahalo"

5
19/10/2016

Hotel very clean with friendly staff. Close to the airport . Good for a stopover hotel. The housekeepers was very nice, like Mercy, she always was friendly and helpful. My stay was very pleasant. I spent only couple days because was not near to the beach. The food and service was great.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha paeonyrose, Thank you for staying at Best Western The Plaza Hotel recently! We are appreciative we were able to welcome you and that our service met your expectations. As you mentioned, "Hotel very clean with friendly staff. Close to the airport . Good for a stopover hotel." Thank you also for acknowledging Mercy on the friendly and helpful service she provided you during your stay. Our goal is to ALWAYS have guests state, "My stay was very pleasant." We will be sure to share this with her and thank her for a job well done! Thank you for staying with us and will look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"An Excellent Airport Hotel."

5
17/10/2016

I stopped here twice on my recent trip. The first night we had a room beside the Motorway.... only good if you want an early wake up call next morning !! Second night my room looked out onto the airport runway, and it was a great view, and quiet. Rooms are big, clean, cool, and the beds are very comfortable.The elevators work well. The Staff are very friendly and helpful. Free shuttles to and from the Airport, and to the sister hotel every half hour. Lots of hot water for the bath. Coffee maker worked. I will definitely stay here again.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha paeonyrose, Thank you for staying at Best Western The Plaza Hotel recently! We are appreciative we were able to welcome you twice in one trip! We apologize for the inconvenience you experienced during your first visit. As you experienced on the second visit, we do have quieter rooms toward the back of the hotel, with some pretty great views! As you also stated, "Rooms are big, clean, cool, and the beds are very comfortable.The elevators work well. The Staff are very friendly and helpful. Free shuttles to and from the Airport, and to the sister hotel every half hour. Lots of hot water for the bath. Coffee maker worked." That sums up our hotel. Throw in the fact that we will be starting our room refresh next week...we feel we have a great product to offer travelers. Thank you for staying with us and will definitely look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Just Poor"

2
15/10/2016

Needed a stopover hotel between a flight from Kona and a very early morning check in at the airport. Paid €175 room only (approx $196 at time of booking) on the internet. So, what did we get for the money? First off they have a shuttle bus which runs to and from the airport every half hour BUT they only pick up on request by phone, either cell phone or phones in baggage claim area. Had to wait 25 minutes for pick up. The decor in the hotel is a drab yellow and totally uninviting. The bed was comfortable, the bathroom clean and the staff on reception polite and friendly. An hotel of this size should have a restaurant. It does but only on the weekend and Monday. To eat you on other days there is fast food a block away or you can take the shuttle bus which will drop you at a sister hotel where you can eat and charge the bill to your room. You are tied, of course, to the shuttle bus schedule. To return to your hotel you have to wait for that hotel's shuttle bus to take you back. This arrangement is annoyingly inconvenient, obviously done to cut costs and not for the convenience of the customer. Our room was on the eighth floor, level with the flyover on the Nimitz Highway and the windows are not double glazed so the noise level was high at all times. Whilst the hotel is very expensive for what it offers, there is no real choice on the airport and taking a shuttle to Waikiki hotels, which can be cheaper, brings the cost back up as well as the extra travel time.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Philbky, Thank you for staying at Best Western The Plaza Hotel recently and for taking the time to write a review and for sharing your experiences with us. We would like to sincerely apologize we were not able to meet your expectations and that you encountered many inconveniences. We understand we are not a luxury hotel and in an industrial area, however we do all we can to provide the best amenities and product for guests who do stay with us. We will be renovating our rooms starting next week and so we feel this will only enhance what we offer now. We apologize again regarding the inconveniences you experienced and will do what we can to improve. Thank you again and wish you the best in future visits to Hawaii! Mahalo, Brent Kitsu Assistant General Manager

"Pleasantly Surprised"

5
14/10/2016

Our flight was cancelled and had been booked to stay for 2 nights before our flight out. We had been at Best Westerns that did not make the cut, so was a bit apprehensive. The room was as good as it could be for this level, but what really surprised us was the restaurant. The food and service was great, considering that they were overwhelmed with many other passengers from our cancelled flight. The staff were pleasant and when the food finally arrived, it was nicely presented and tasty. We also had to have dinner there and the food was not expected to be as good as it was. Koodo to the owners for caring about the clients and providing a pleasant experience. The only drawback is that it was near the airport and highway, so a bit noisy and nothing nearby to see.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Val C, Thank you for staying at Best Western The Plaza Hotel recently! We are sorry to hear that your flight was cancelled during your vacation, but we are appreciative we were able to welcome you here. We can understand your previous experiences with Best Westerns made you cautious, but glad to hear we were able to surprise you! Thank you for acknowledging the restaurant staff on their service during the flight delay. To hear "The food and service was great, considering that they were overwhelmed with many other passengers from our cancelled flight. The staff were pleasant and when the food finally arrived, it was nicely presented and tasty." We are renovating our rooms starting next week and so hopefully you will have the opportunity to return and see what changes we have made. Thank you for staying with us and hope you had a safe return flight home! Mahalo, Brent Kitsu Assistant General Manager

"the hotel housekeep"MADELINE" is the best i ever has. helpful, respectfully very excellent I HOPE WHEN I RETURN SHE STI"

4
13/10/2016

GOOD, I am very happy "MADELINE" housekeeping service for 5 star and over rating i will give 4 star and i hope when i return i can have the same room #815 and same house keeping "Madeline". Thank you!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha wkhoang, Thank you for staying at Best Western The Plaza Hotel recently! We are glad to hear we were able to welcome you here and we were able to meet your expectations! Thank you for acknowledging Madeline on the great service she provided you during your stay. She is a great housekeeper and along with the other housekeepers and staff, they all do their best to ensure our guests are welcomed and comfortable during their stay! Thank you for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Front desk and housekeeping"

5
08/10/2016

The service here is outstanding. Workers are very friendly and professional. Housekeeper named Mercy is great. She always keep our room clean, neat, and make sure we have all necessities for the room. She is always friendly and professional. This hotel is my favorite. I will highly recommend this hotel to friends. Thank you so much.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Anthony W, Thank you for staying at Best Western The Plaza Hotel recently! We are glad to hear "The service here is outstanding. Workers are very friendly and professional." As you mentioned, Mercy is great and she is one of many great housekeepers we have, along with other employees. We are glad to hear that "She always keep our room clean, neat, and make sure we have all necessities for the room. She is always friendly and professional." We will be sure to share your review with her and thank her for a job well done! Thank you for staying with us and we look forward to welcoming you back! We are excited to hear"This hotel is my favorite. I will highly recommend this hotel to friends." Mahalo, Brent Kitsu Assistant General Manager

"Pack your earplugs!"

4
07/10/2016

The staff was very friendly and helpful. The hotel was clean and the room was fine. We booked a night here because we wanted to go to Pearl Harbor during our overnight layover on Oahu, and this hotel is 5 minutes from the airport and about 10 minutes from Pearl Harbor. The hotel checked our luggage while we visited PH and arranged for our taxi. The hotel has a free shuttle to/from the airport. The pool area was very pleasant, with palm trees and other flowering plants. The downside is that the hotel is situated right next to the Nimitz highway, so there is constant traffic noise at the outdoor pool. Unfortunately, the traffic noise is also heard indoors. Our room was on an upper floor, but we could still hear the traffic at all hours. If you are a light sleeper, wear ear plugs or avoid this hotel.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha ratherBtravelling_11, Thank you for staying at Best Western The Plaza Hotel recently! We are pleased to hear we were able to meet most of your expectations on this trip. As you stated, "this hotel is 5 minutes from the airport and about 10 minutes from Pearl Harbor." Along with our staff, which "was very friendly and helpful" we feel we have a lot to offer. We do have quieter rooms in the hotel and so we hope on your next visit, please request this and we will do our best to accommodate. Thank you for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Perfect Airport Location"

4
05/10/2016

I needed a hotel with a shuttle to and from the Honolulu airport and this one was perfect! They are very close to the airport, and their staff were ALL very helpful and friendly. I think my bed there was the most comfortable one I've slept in! The sheets and pillows were top quality. Everything was clean and nice. An added bonus was my rental car agency just down the block!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Kathleen S, Thank you for staying at Best Western The Plaza Hotel recently! Thank you for taking the time to write a review and share your experiences with us. We are also pleased to hear that based on your needs, "this one was perfect! They are very close to the airport, and their staff were ALL very helpful and friendly." We will be renovating our rooms later this month and so we hope you will be able to return and experience it. Thank you for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Amazing experience!"

5
05/10/2016

We had the best experience staying at the Best Western The Plaza Hotel in Honolulu, Hawaii. Les, the military liaison was extremely helpful getting us set up during our move, making sure everything worked with our orders. Our room attendant Madeline was so sweet and made sure we had every thing we needed each morning. Thank you Les and Madeline for making our experience extra special!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Candice M, Thank you for staying at Best Western The Plaza Hotel recently! Thank you for taking the time to write a review about your experiences. We are glad to hear "We had the best experience staying at the Best Western The Plaza Hotel in Honolulu, Hawaii." Thank you also for acknowledging Les and Madeline regarding the service they provided you. We will be sure to share your review with her and thank her for doing a great job! Thank you for staying with us and we look forward to welcoming you back! We will be renovating our rooms starting at the end of this month and so we look forward to your return! Mahalo, Brent Kitsu Assistant General Manager

"Very convenient - brief shuttle from airport"

3
04/10/2016

We needed one night in a hotel near the airport to catch an early morning flight. This was extremely convenient. They have a free and fast airport shuttle. The hotel itself wasn't fancy but our room was clean and quiet. Just what we needed after many hours on a flight to Honolulu. I don't think I would stay here for a vacation because it is located under a highway but it met our needs and we would stay here again if needed for one night.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Shelley M, Thank you for staying at Best Western The Plaza Hotel recently! Thank you for taking the time to write a review and share your experiences with us. We agree with you that "This was extremely convenient. They have a free and fast airport shuttle. The hotel itself wasn't fancy but our room was clean and quiet." We are a perfect location for a quick layover before catching another flight. Thank you for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Great Hotel"

5
03/10/2016

If you are military you should definitely stay here if you are looking for a place to stay. They have the best rate for your TLA. All the staff was very friendly. The food in the restaurant was good. There's an amazing pizza place across the street and there is a McDonalds too. I stayed here for 60 days and I don't really have any complaints. Our dog got out of Quarantine half way through our stay and they had no problem putting us in a pet friendly room. Fran was my favorite! She helped me with all my TLA paperwork and with my check in and check out. I would definitely stay here again.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha mattcruz4, Thank you for staying at Best Western The Plaza Hotel recently! Thank you for taking the time to write a review about your experiences. 60 days in a hotel can be stressful and so we are pleased to hear we met your expectations and that you enjoyed your stay! We do accommodate many military personnel and so we agree with you that "If you are military you should definitely stay here if you are looking for a place to stay." Thank you also for acknowledging Fran in the help she provided you. She along with the rest of the Front Desk staff do a great job in ensuring all our guests are comfortable during their stay. We will be sure to share your review with her and thank her for doing a great job! Thank you for staying with us and we look forward to welcoming you back! We will be renovating our rooms starting at the end of this month and so we look forward to your return! Mahalo, Brent Kitsu Assistant General Manager

"Far beyond expectations..."

5
02/10/2016

Free shuttle from airport, quick check in, pleasant staff, clean room, great corner room view, quiet night of sleep, quick check out, immediate shuttle to airport--just what we needed in a one-night layover in Honolulu. Biggest surprise? Terrific, terrific dining room experience. Staff was excellent and could be working in finest restaurants in Honolulu. Attentive, knowledgeable, and caring with all diners, including big families. Food? Absolutely excellent home cooking. Variety on menu and each dish seemed to please diners around the room. Comfort food was terrific after ten days of fancy meals. Again, staff was perfect.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha montanacouple, Thank you for staying at Best Western The Plaza Hotel recently! Thank you for taking the time to write a review about your experiences. We are pleased to hear we met your expectations and that you enjoyed your stay! Similar to the previous review, we have many great amenities that many are unaware of, "Free shuttle from airport, quick check in, pleasant staff, clean room, great corner room view, quiet night of sleep, quick check out, immediate shuttle to airport." Thank you for acknowledging the restaurant and the staff. We are pleased to hear "Terrific, terrific dining room experience. Staff was excellent and could be working in finest restaurants in Honolulu. Attentive, knowledgeable, and caring with all diners, including big families. Food? Absolutely excellent home cooking. Variety on menu and each dish seemed to please diners around the room. Comfort food was terrific after ten days of fancy meals." Thank you for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"The Best Choice at the Airport"

5
01/10/2016

Immediate free shuttle pick up, swift and professional check in, a comfortable and functional room, fine breakfast options, and an easy return to the airport. This is just what we needed, after arriving late at night after a long flight, and then departing to another island the next morning. We will always stay here, when connecting through HNL overnight, or staying over for a couple of nights. Waikiki is accessible by city bus, but only if you want that experience. If you would prefer peace and quiet, just stay here. A fine place!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Socrates-at-Sea, Thank you for staying at Best Western The Plaza Hotel recently! Thank you for taking the time to write a review about your experiences. We are pleased to hear we met your expectations and that you enjoyed your stay! As you mentioned, we have many great amenities that many guests do not know about, "Immediate free shuttle pick up, swift and professional check in, a comfortable and functional room, fine breakfast options, and an easy return to the airport." Thank you for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Ok but not the best"

3
28/09/2016

It was ok. The pool was nice but the WiFi was a little slow. The room was really small. The food was ok not good, but not bad. What I was impressed the most about was the Airport Shuttle. It was really fast and I was able to get to the airport on time.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha TheTravelKing29, Thank you for staying at Best Western The Plaza Hotel recently! We are pleased to hear we were able to meet most of your expectations on this trip. We will look into the inconveniences you experienced and work to improve our services. We strive to ensure all our guests are happy and comfortable and will work to reaching our expectations. Thank you for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"No Food No Air"

4
28/09/2016

Could not get breakfast on the first morning because of an out going cruise. Air conditioning did not keep the room cool. Parking spaces are very tight. The staff was really nice. Fitness center needs some updates; treadmills were out of order.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Larry M, Thank you for staying at Best Western The Plaza Hotel recently! We are appreciative of the comments and your review. We apologize we were not able to meet all of your needs, but that you were still comfortable during your stay. We strive to ensure all our guests are comfortable and enjoy their stay. Since we fell short of that, we will investigate and use your review to improve our services. Thank you again for staying with us and look forward to welcoming you again! Mahalo, Brent Kitsu Assistant General Manager

"Nice hotel for the price"

4
27/09/2016

We chose this hotel for its price and proximity to the airport. While there was some highway and aircraft noise, it didn't disturb our sleep. It was definitely adequate for our needs. We had requested a room with two queen beds, but were given a room with one king bed. That error was quickly resolved. The concierge suggested an excellent seafood restaurant that was nearby. In fact, that was one of our best meals on the trip. The check-in/check-out staff could have been friendlier, though.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Janice B, Thank you for staying at Best Western The Plaza Hotel recently! Thank you for taking the time to write a review and share your experiences with us. We are also pleased to hear that "It was definitely adequate for our needs." We do apologize however for the inconvenience you experienced at check out. We will look into this and ensure we improve our service from beginning, middle and end. Thank you for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Great stay"

5
26/09/2016

This is a great clean friendly hotel the restaurant has amazing food the WiFi is awesome and fast and the parking is easy cheap and convenient merey did a great job with housekeeping no complaints. They get my business hands down

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Jersey I, Thank you for staying at Best Western The Plaza Hotel recently! Thank you for taking the time to write a review about your experiences. We are pleased to hear we met your expectations and that you enjoyed your stay! Thank you for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Pleasant Stay"

4
24/09/2016

The rooms are very comfortable. Beau, Mena, Madeline and entire staff was pleasant. They consistently went above and beyond their principle duties to ensure all of their clients had nice experiences at the hotel. The military liaison, Les, is absolutely great in making the military service members transition in and out of Hawaii a smooth experience. I'd choose this hotel again, and again, and again.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Jeffrey R, Thank you for staying at Best Western The Plaza Hotel recently! Thank you for taking the time to write a review and share your experiences with us. We are pleased to hear we were able to meet your expectations on this trip. Thank you also for mentioning Beau, Mena and Madeline for the friendly service they provided. AS you mentioned, "They consistently went above and beyond their principle duties to ensure all of their clients had nice experiences at the hotel." Our staff do all they can to ensure our guests are comfortable when they stay here. We will be sure to share this with them! Thank you for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"It's Hawaii....how could it be anything but good?"

3
19/09/2016

The rooms are nice. There are plenty of restaurants within walking distance and there is a little shop on the lobby level floor. And it's Hawaii! Mercy in housekeeping is cheerful and does an excellent job!

"Great service, restaurant ok"

4
19/09/2016

So we've been here for about 2 weeks and it's been a great experience (especially with two toddlers). Service and amenities are really great (there's cribs!). Housekeeping staff is on point! Our regular housekeeper Mercy is alway quick and detailed. However, the restaurant downstairs has been better. The pasta dishes are the best part, but burgers and sandwiches a bit soggy for my liking.

"Excellent Customer Service"

4
13/09/2016

The staff at best western was amazing. From our room attendant Madeline, front desk Mena, Marcy and all the servers at the restaurant were very friendly and did their best to make sure we were taken care of.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha diahannmaya, Thank you for staying at Best Western The Plaza Hotel recently! We are pleased to hear we were able to meet your expectations on this trip. Thank you also for mentioning Mena, Marcy and the servers for the friendly service they provided. We will be sure to share this with them! Thank you for the support and your recommendation to other potential guests. Thank you for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"great customer service"

5
12/09/2016

Mena at check in was very accommodating and helpful. She greeting with smile and very informative on hotel facilities. Annie on 10th floor housekeeping truly spread the Aloha Ohana spirit. Both ladies very pleasant.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha alaskak8, Thank you for staying at Best Western The Plaza Hotel recently! Thank you for taking the time to write a review about your experiences. We are pleased to hear Mena was "very accommodating and helpful." We are pleased to hear that Annie also provided "the Aloha Ohana spirit." We will share your review with them and thank them for a great job! Thank you for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Working trip"

4
12/09/2016

This hotel is only about 3 minutes from the airport, but you don't have the airport noise. The room was clean and everything worked. It is about a minute from H1 and a 20 minute drive to the beaches. A great place if you want a quieter hotel without all the hubbub.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Steven S, Thank you for staying at Best Western The Plaza Hotel recently! We are pleased to hear we were able to meet your expectations on this trip. As you mentioned, we are "A great place if you want a quieter hotel without all the hubbub." Thank you for the support and your recommendation to other potential guests. Thank you for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Convinient place"

4
10/09/2016

Hotel has good staff and rooms are airy and clean. Fast food are very close to this hotel location and they offer parking at minimal rate. indeed it is very close to airport but there is no noise of planes etc. We enjoyed our stay at best western and recommend it to new guests with family, couple and single as well.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha sumi2015, Thank you for staying at Best Western The Plaza Hotel recently! We are pleased to hear we were able to meet your expectations on this trip. As you mentioned, "Hotel has good staff and rooms are airy and clean." Thank you for the support and your recommendation to other potential guests. Thank you for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"28 Days in Honolulu"

5
05/09/2016

My trip started with a call to Les the military liaison. Very efficient, had my reservation setup in seconds. Upon arrival the staff greeted me like their family member coming in for a visit. Athena, Beau and Fran gave outstanding service with big smile each time I need assitance. My stay was extended twice which required portfolo adjustments. No problem, accommodation where made in only a couple of minutes. Norma T. kept my room extremely clean and tidy. She knew my work schedule and insured the room was in immaculate condition upon my return. All supplies were freshly stocked and I could rest undisturbed. This is not my first stay nor my last with the great folks a The Plaza. Thank you all.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Clayton R, Thank you for staying at Best Western The Plaza Hotel earlier this month! We are grateful to be one of the firsts to welcome you and your family to Hawaii. Our staff as you experienced are very friendly and do all they can ensure our guests are comfortable. With families relocating, they truly understand how stressful it can be and want to show true ALOHA! Thank you for acknowledging Athena, Beau, Fran and Norma T on their service. We will share this with them and thank them for a job well done. We will also thank Les! Thank you again for staying and hope you have found a new home. If not, if there is anything else we can do for you, please let us know. Mahalo, Brent Kitsu Assistant General Manager

"Best Western The Plaza"

3
04/09/2016

Looked great in the advertising but upon arrival a different story. The hotel has attempted to keep up with the times, bedrooms were great but the airport and its extended businesses have taken over the area. At one time it was a fantastic hotel by the side of Nimitz Highway but has since had a freeway constructed in front. The overhead freeway provides shelter for several transients who frequent the Hotel shop for alcohol. I was there for business in Wahiawa so this was the closest I could get. All the customers appear to be military personnel transitioning in or out of the several facilities nearby. Staff were great and really friendly. Hate to bring the place down but their location does it for them. I was on a rear facing room overlooking the airport and never really noticed noise from aircraft, but I am sure the customers at the front didn't enjoy the constant traffic. Parking was $30 a night but they reduce it to $15 if you sign up for a Best Western rewards card. I could have stayed cheaper in Waikiki.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Dave P, Thank you for staying at Best Western The Plaza Hotel recently! We are pleased to hear we were able to meet your expectations during your stay with us. It seems you have been here before and know the history of the hotel. As you mentioned, we do have a great location for those needing to be near the airport or doing business on the westside of the island. Though we have challenges, we do have a lot of amenities to offer guests who stay with us. We are also going to be undergoing a room refresh in October, which should added more value for our guests. Thank you for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Best HNL Hotel No One Knows About..."

5
04/09/2016

Location: near airport, H1 freeway access, central to points east and west of Oahu Room: clean, well-maintained, above average amenities, secure RFID locks Parking: ample and within hotel structure, electric vehicle hook-ups WiFi: excellent...apparently underwent a $100K upgrade Fitness center: small but has LifeFitness treadmills, 6 am-10 pm Staff: professional, courteous, helpful and friendly Hotel shuttle: to/from airport Guests: primarily military, retired, business Misc.: 24hr. McDonalds next door, Starbucks and restaurants in area Summary: whenever I visit, I notice improvements to the hotel and guest services

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Domnic T, Thank you for staying at Best Western The Plaza Hotel recently! Thank you for writing a review and for sharing your experiences with us and other potential guests. As you mentioned, we have many amenities that will be sure to surprise guests, as well as meet a lot of the expectations people are looking for. We do have a great location for either a quick overnight stay, or for those needing a hotel closer to Central or West Oahu. Thank you for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Best Room Attendant EVER"

4
31/08/2016

Stayed here for 3 weeks on a business trip, and the best experience for me was the service of the room attendant that was assigned to my room, Amalia. Always kept my room clean, and well stocked daily!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha gtuiolosega, Thank you for staying at Best Western The Plaza Hotel recently for your three week business trip! Thank you for writing a review and we are pleased to hear our staff, specifically Amalia gave "the best experience for me." We strive to coach our employees and managers to provide the best possible service. We will share your review with her and thank her for a job well done. Thank you for sharing your other experiences with other potential guests as well. Thank you for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"GREAT STAFF AND HOSEKEEPERS"

5
30/08/2016

After missing a flight to Sfo not knowing its 1 flight a day we were bummed, mad and tired. We had option of staying at the airport until 1pm and its 2pm previous day so we said screw closer the better but price wasn't within the budget but after consideration and debate we decided here and thank god we did. Not the usual hussel and bussel in waikiki and staff here more attentive, friendly, CARING, and close to airport. On our way to room lovely MERCY OR MARCY was cleaning a room on our way out of elevator but could probably hear my moaning and ranting about Hawaiian Airlines to my fiance so she asked if there were any particular needs or help with anything that we needed. Thank God for that cuz I needed a breath of fresh air haha. Anyways glad we stayed here for the night. Staff is EXTREMELY friendly helpful and kind. Just what I needed on a bad Day. Thanks Guys.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha latinmoala, Thank you for staying at Best Western The Plaza Hotel recently! We understand how frustrating it can be to miss a flight and be mad and tired. We are pleased to hear our staff was able to make you comfortable and enjoy another day in Hawaii. Our employees strive to ensure all our guests are taken cared of and assist the best way they can. To hear Mercy offer assistance is a GREAT thing! We will share this with her and thank her for a job well done. We hope you enjoyed your flight home and if you are ever back in Hawaii and need a quick layover, please stay with us again and say hello to Mercy! Thank you for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Basic hotel, good Best Western standard"

3
30/08/2016

Check in staff was very friendly. Room - yes, a little noisy since it's right by the freeway. Basic room - but meet the good Best Western standard. Right next to a McDonald's, walking distance to a strip mall that has some very good price meals - Ninja Sushi, Korean BBQ. Not exactly in a tourist location - it's in an industrial area. Free parking is very nice. Yet during our 2-night stay there our validated parking didn't work for 4 times! It was a hassle to call the front desk at the gate every time we tried to leave.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Law_BM, Thank you for staying at Best Western The Plaza Hotel recently! We are pleased to hear we were able to meet your expectations on this trip. As you mentioned, "Check in staff was very friendly." We do apologize about the issue with the validated ticket. We are working on finding out what the issue is and hope it will not impact other guests, or yourself should you return. Thank you for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"GOOD FOR A LAYOVER!"

3
27/08/2016

Spent one night here on the way to Guam. Very friendly staff and basic rooms. McDonald;s next door (no restaurant) but a well stocked store in the lobby with sandwiches and drinks. They have a sister hotel that they shuttle folks to for dinner a few nights per week. Free pick up for the airport though. Shuttle left every half hour. Housekeeper named "Annie" very friendly.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha bdude2016, Thank you for staying at Best Western The Plaza Hotel recently! We are pleased to hear we were able to meet your expectations on your one night stayover. We do wish you had more time to enjoy our property though. We offer many amenities to our guests and so maybe on your next visit, you will be able to experience it. Thank you also for recognizing Annie. She is friendly and also does great work. Thank you for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Close to airport"

4
26/08/2016

It was conveniently located close to our car rental place and the airport. It was clean and offered a nice breakfast in the morning. We didn't use the pool because cause we got there late but there was plenty of parking available.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha georgegT7028GX, Thank you for staying at Best Western The Plaza Hotel recently! We are pleased to hear we were able to meet your expectations on this trip. As you mentioned, we are very close to the car rental agencies and airport. We also have the Plaza Cafe that does offer a "nice breakfast in the morning." Thank you for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

""Excellent Hospitality" A true sample of excellent hospitality!"

5
26/08/2016

All respect to all bosses & staffs who does a great job here. It's a great place to stay it was lovely clean comfy staff was extremely friendly caring pleasant approachable very helpful & excellent wifi. The atmospher really felt like home highly recommend this hotel.

"Nice place amazing customer service"

4
26/08/2016

My overall experience was very positive, it's a centrally located hotel getting in and out was very easy; my housekeeper Amalia is awesome I give her a 10 out of 10. I'm looking forward to comeback in the near future. A thousand thanks!! Keep the good job from now on you can count with a new guest

"Clean and inviting"

5
26/08/2016

Our US Army Hospital unit had set up all the soldiers here at the Best Western on Nimitz. The rooms we're clean and decent size for 2 ppl. They offered free parking for any hotel guest which was great. The outdoor pool area was a nice retreat after work. Mahalo to our room attendant Annie, we always had fresh towels, our beds made up perfect, and a nice clean room every afternoon when we would return from work. It was a pleasurable experience. Mahalo for the hookipa! Aloha

"Easy In Easy Out"

5
26/08/2016

Enterprise rental car is walking distance and you can leave you key in the lobby drop box when you take the hotel shuttle to the airport. There is a restaurant in the hotel but my wife and I simply stocked the fridge and used the microwave to save bucks.

"Sleepless Night in"

3
23/08/2016

I would go back there " if they made the rooms sound proof." The sound from the HWY kept us awake most of the night. The shower rose needs replacing. as do the pillows. Good bed thou. Good location, close to the airport.

"Excellent customer service"

5
22/08/2016

My family and I stayed at this hotel for over 40 days. The room was very comfortable and clean. I really liked the hotel staff. Very customer oriented. The front desk staff was very welcoming and friendly. The bellhop was extremely helpful and always kept a smile on his face. I especially liked my housekeeper Amalia. Amalia always provided amazing service. She always helped us with anything we needed to know about the hotel and island. My kids loved her and would give her a hug every time they see her. Continue providing the good quality excellent service.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Nell3213, Thank you for staying at Best Western The Plaza Hotel recently and for writing a review about your experiences. Wow...40 days with us! We are pleased to hear we were able to meet your expectations and you enjoyed your stay. As you stated, "Very customer oriented." We strive to ensure we provide the best service to our guests. As you experienced, "The front desk staff was very welcoming and friendly. The bellhop was extremely helpful and always kept a smile on his face." Along with Amalia, who you stated, "always provided amazing service. She always helped us with anything we needed to know about the hotel and island." We have great employees here and exude true ALOHA. We will be sure to share your review with everyone and thank them. Thank you again for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Excellent Communication and Help"

5
20/08/2016

Firstly I wish to convey my immense gratitude to Reid, Front Office Manager, for exceptionally fast replies to all my emails which helped me very much. Many thanks to all other staff especially Beau (front desk). I stayed twice during my trip and both rooms were very clean and comfortable which is important to me. I like the mural on the ceiling in the foyer. It adds to a relaxing, as well as professional atmosphere upon arrival. There was a phone with a direct line to the hotel for the shuttle at the International Airport arrival terminal, (on the left along with all the other phones after walking out with my luggage), which also helped as I was not making or receiving calls with my cell. I highly recommend this hotel.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Kristin F, Thank you for staying at Best Western The Plaza Hotel recently and for writing a review about your experiences. We are pleased to hear that Reid was able to assist you in ensuring your travels and presumably reservation were set. Along with Beau, who helped you, we have great staff who go above and beyond to ensure our guests are satisfied and comfortable. We are going to do a room refresh in October, so we hope you will come back to us soon and experience our new rooms! Thank you again for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"PCS TO HAWAII"

5
20/08/2016

My 49 days at this hotel was great. The air conditioning is super cold, u can leave your food out of the fridge and it wont go bad. One of our highlight of the stay was the people at the hotel were so friendly. But my our number one or top employee was Ms. Amalia our housekeeper. She is a super star. She was very passionate about her job and gave the highest quality of service at all time. Both my wife and me work at the Frenchman's reef Marriott in the US Virgin Islands St. Thomas for 5yrs before I join the navy and we have to say that Ms. Amalia stands out above all at the Best Western plaza. Her skills and services is up there with the best of the best. Bravo Zulu. You made our stay enjoyable.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha kurngeorge, Thank you for staying at Best Western The Plaza Hotel recently while you relocated to Hawaii for your PCS move. Staying in a hotel for 49 days can be a bit uncomfortable, so we are pleased to hear we were able to meet your expectations. We strive to coach our employees and managers to provide the best possible service. Thank you for acknowledging Amalia on the wonderful and helpful service she provided you and your family while you stayed with us. As you mentioned, "She was very passionate about her job and gave the highest quality of service at all time." We will be sure to share this review with her and thank her for making you feel at home. Thank you for staying with us and we hope you are now settled in your new home now. Come back to visit us again! Mahalo, Brent Kitsu Assistant General Manager

"Awesome time"

5
18/08/2016

The hotel is located right next to the airport. It's a busy hotel but a very nice one. The staff is very friendly,kind and helpful and we really felt welcomed. Our stay was a week long and Madeline really helped us out. She had wonderful suggestions that really helped us out. I can't thank her enough for making us feel welcomed.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha GDF32, Thank you for staying at Best Western The Plaza Hotel recently! We are pleased to hear our staff was "is very friendly,kind and helpful and we really felt welcomed." Our staff definitely strive to ensure our guests are comfortable and receive the best possible service. Thank you also for acknowledging Madeline on the service she provided. We will be sure to share your review with her and thank you for doing a great job! Thank you for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"PCS to Hawaii"

5
17/08/2016

I cannot say enough wonderful things about our housekeeping lady Annie! She went above and beyond to make sure we had everything we needed in our room. She introduced herself on our first day at the hotel and got to know us on a personal level throughout our 3 weeks stay. She was so sweet! Thank you Annie!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha jillflutsch, Thank you for staying at Best Western The Plaza Hotel while you relocate to Hawaii for your PCS move. We are pleased to hear that Annie "went above and beyond to make sure we had everything we needed in our room. She introduced herself on our first day at the hotel and got to know us on a personal level throughout our 3 weeks stay." Annie has a great personality and is one of the many great housekeepers and staff we have at our hotel. Thank you for staying with us and hope you are now settled in your new home! Mahalo, Brent Kitsu Assistant General Manager

"This place is AWESOME! "

5
16/08/2016

Our House Keeping Lady who works on the 8th Floor, Named Madeline is so sweet and takes care of our room when we aren't able to. Janice(Cashier) & James(server/waiter) down in the Dinner Cafe are awesome!Definitely made our stay worthwhile

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Amy T, Thank you for staying at Best Western The Plaza Hotel recently! We are pleased to hear our staff was "awesome" and "definitely made our stay worthwhile." We will be sure to share your review with Madeline, Janice and James on their great service! Because of them and other employees of the hotel, our guests feel comfortable and enjoy their time here. Thank you for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Very friendly and helpful staff"

4
14/08/2016

I was very impressed by the genuine politeness and helpfulness of the staff. Amalia and Gina-- housekeeper and manager housekeeper were very good at keeping my room clean. They were very polite and genuine. I would stay here again. The hotel is coneniently located bt the airport, but I never heard the airplanes. There is some Freeway noise, but minimal. Honolulu is about 8-10 miles down the road.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Jarwik, Thank you for staying at Best Western The Plaza Hotel recently and for writing a review! We are pleased to hear our staff, specifically Amalia and Gina provided "genuine politeness and helpfulness." We strive to coach our employees and managers to provide the best possible service. We will share your review with them and thank them for a job well done. Thank you for sharing your other experiences with other potential guests as well. Thank you for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Great Hospitality"

4
12/08/2016

I had an extended stay here and Amalia ensured my room was nice and clean everyday. She was always pleasant during our interactions. Also, Sharon at the front desk was very helpful as well. I would stay here again.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha nakaismommy, Thank you for staying at Best Western The Plaza Hotel recently and for writing a review! We are pleased to hear our staff, specifically Amalia and Sharon provided you with great service. We strive to coach our employees and managers to provide the best possible service. We will share your review with them and thank them for a job well done. Thank you for sharing your other experiences with other potential guests as well. Thank you for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Safe. Clean & Convenient"

4
11/08/2016

You can expect a very nice reception from the free airport shuttle service to the check in staff, restaurant staff and the guests that are primarily military--most of whom give you a sense of security because they are coming and going at all times. Room was exceptionally cleaned and restocked daily. Maids are very good. Air conditioning was super and I could have stored meat outside the fridge!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Stevan H, Thank you for staying at Best Western The Plaza Hotel recently and for writing a review! We are pleased to hear that upon your arrival, our staff ensured you were greeted with Aloha. We are also pleased to hear we were able to meet your expectations during your stay. Thank you for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Friendly service but Dated hotel"

3
10/08/2016

I so wish I could give this hotel a better rating because everyone who I have been helped by or those who work in this hotel are extremely friendly and helpful. They really have an awesome staff. My low rating is really because of the dated hotel along with the price you pay. I've stayed at many best westerns and have loved all of them except this one. It is not because it's not clean because the hotel is actually really clean. It's because it's dated and looks a little run down. Seems like with the amount of money that is made, they could do some renovations. Most hotels here in Hawaii are expensive but many of them ( especially downtown are renovated and look great and around the same price) The other downfall is the bed situation. The beds are full size beds ( not queens) they do have king size beds but with no pull our sleeper sofa option. My husband lift weights and is built with broad shoulders and big arms. It's so hard sleeping in a tiny full size bed comfortably. We couldn't get king size bedroom bc there was no additional sleeping arrangements for my kids unless we purchased another room that conjoined ours. . At 230+ a night that was out of the question. The rooms are a decent size and being that the hotel is about a block from the airport the noise level is low and I can barely hear them of any at all. Bathrooms are a little small but manageable. Parking is insane here and very tight but that is the norm for this area. Food: the restaurant in the hotel is decent. I like the breakfast and have tried many of the menu options. Dinner is good depending on what is ordered. Now for military personnel this hotel has a wonderful liaison that has put together an awesome program and package for military. They offer things that no other hotel will do for military and their families. I would consider coming back to this hotel bc of the staff. If renovations were made I would 100% come back and stay with this best western.

"Close to Keehi Lagoon"

3
10/08/2016

There are not too many hotels in this area. It is close to Keehi Lagoon where we had a Championship Event. It is close enough to walk to. They have an airport shuttle also which is nice. Room was very large. It was great that you couldn't hear any traffic noise. It's located between the airport and the freeway

"So far so good ??"

5
09/08/2016

Everything has been amazing! We arrived 8/2 and every accommodation has been met! Fran Beau has been so helpful since the day we stepped foot in the hotel. She has been able to answer every question and give amazing advice seeing as how we have PCSd here and didn't know everything we needed to (thanks army ??). We love having breakfast here every morning, Michael is usually our server and we LOVE him! He remembers the little things down to the amount of creamer I enjoy in the mornings w my coffee ?? I would totally recommend this hotel to anyone especially pcsing w the military.

"Enjoyed the stay but are looking forward into moving into a home."

4
09/08/2016

We are here because of my hubbies job. The restaurant is good, with very good servers, but after a couple of weeks the dinner or breakfast gets old. It would be nice if there was some kind of buffet that changes every night(like one night Hawaiian, the next Asian, the Italian and so on) so you can pick and choose what you would like to eat. We did have wonderful Housekeeping service. Her name is Annie and she was always really nice to us and our kiddos and made us feel welcome. The location was great. Really close to the airport, you can basically walk there but unfortunately that also includes some noise. Having the interstate go right by the hotel is a minus too since it is noisy all night long. Some rental car agencies are within walking distance in case you need a car. Public bus transportation is available too with a bus stop right outside the hotel.

"Great!"

4
08/08/2016

Stayed here for 3 weeks for training. Clean rooms and great room service! Recommend for everybody. The only downside is that they charge $15 a day for parking. Other than that, my experience here was excellent. A nice pool outside and a little gym on the 12th floor.

"Great Airport Location"

3
07/08/2016

The location of the hotel is only a few blocks away with a free shuttle. The price of the hotel is comparable to other hotels on the Island which is in the above $200 price range. You are paying for the location here, same amenities elsewhere would probably only cost you a fraction of the cost. Also, parking is available for $30 a night. Warning: parking is tight! There also times that they are full, but they allow you to park on the sides of the ramp when it's full, just make sure do not forget to put your parking pass on your dash board so you don't get towed.

"Off Island guest"

5
06/08/2016

Great place to stay. Great service...convenience location. Friendly font desk. Convenient and easy-access to parking. Friendly and helpful customer service from all employees. Wi-fi room connection excellent speed...I finished a lot of my work in-room and I did not have to leave my room to get work done.

"Cecilia was the best employe of the company"

5
05/08/2016

It was the best customer service, very affordable, and very good hospitality with an amazing customer service. Thank you Cecilia from the front desk, you did an amazing job and for that i Thank you. Thank you for enrolling me into the points system, and being able to use it one day as reward program. Great breakfast and everything.

"Overnite wait for flight to RMI"

4
03/08/2016

I've found this BW to be very convenient when catching the early morning flight to RMI. There's a 24 hour shuttle service, a restaurant that is open several nights a week, and it's close to a NEX small store within walking distance. It's best to get a room towards the back of the BW if you don't like freeway noise.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha GUY T, Thank you for staying at Best Western The Plaza Hotel recently and sharing your experiences with a review! We are pleased to hear we were able to meet your expectations on your short stay with us. As you mentioned, we have many amenities to offer guests who stay with us. Thank you again for staying with us and we look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Hawaiian Aiport Hotel"

3
25/07/2016

Called when I arrived to check my reservation and was told My name was not on their list of guest for the night. Had to call provider to get reservation which when I presented it to the guest the found my name easily. it was an unnecessary scare since it was a Friday

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha rleslie45, Thank you for sharing your concern over your reservation. I am not sure if you did stay at Best Western The Plaza Hotel, but we are hopeful this error was resolved. Thank you again for sharing your concern and we will follow up with our side as well. Mahalo, Brent Kitsu Assistant General Manager

"Wonderful accommodations!"

5
24/07/2016

*We are military and currently staying here for 11 nights.* Our pleasant experience began the minute we walked through the lobby entryway. We were greeted by cordial, affable receptionists who were able to efficiently check us in. Make sure to be a Best Western rewards member-- the points add up! From the front desk, a welcoming bell-hop was able to help us into our room with our heavy loads of luggage-- don't forget to tip! I've heard of the hotel offering a promissory note to military using TLA, but this is not the case for outbound families as we are. We were told that is only available for inbound. Either way, it wasn't a big deal. We paid upfront for all 11 nights and are able to pick up the receipt early, showing a zero balance, to take back to our command to begin the reimbursement process. We were given $30 ($10/person) in meal ticket vouchers for the cafe per day. Four nights a week, meals are offered here in the downstairs of this hotel. On Tuesday-Thursday, it is served at their sister hotel down the road. A free shuttle offers transportation and leaves from the lobby every 30 minutes. Breakfast and dinner are served daily-- no lunch. It's casual, sit-down dining and I'd say the average meal costs about $13 or so. You can order as cheap or as pricey as you want. You will be left to pay the remaining difference as well as tip. The portions are very generous and taste about average. My favorite so far has been the spaghetti bolognese and my husband's is the fettuccine chicken alfredo; both are served with garlic toast. There is a mini-mart located downstairs next to the lobby as well selling anything from souvenir T's to ice cream sandwiches. We are in a deluxe King, corner-room suite. The bed isn't our Tempur-pedic, but very comfortable, none the less, and the bedding is very soft. The AC works great for those coming from AC-less housing in town like us! Our room features large windows with views of the airport, Diamond Head, and the ocean in the far distance. Our room is the biggest I've ever stayed in... it's HUGE. Even with 3 large suitcases sprawled out and many other bags, we still have plenty of room to walk around and for my 6 month old to crawl and play. We also have a microwave, mini fridge, cable TV, dresser drawers, cabinet space, and the bathroom is a decent size; featuring a large vanity, and bathtub with shower head. The housekeeping staff has been helpful, attentive, and always very accommodating to our needs. Mercy and Emerita have been taking care of us and are exceptional! Anytime we need extra towels or trash taken care of (so many diapers with an infant), they are there to immediately meet our needs in the friendliest way possible. They were also able to provide a crib in our room upon time of arrival. Parking in the garage is free, just bring in your ticket to the lobby for validation. Also, the free wifi is great and has given us zero problems. Connecting is simple and you're allowed up to 4 devices. There are USB charging ports built right into the table, which is wonderfully convenient. Side note, we don't personally have pets, but I do know they are allowed! Another perk, is the pool! It's never crowded and there's towels poolside as well as tables and loungechairs. The hotel's location isn't bad either. It's not in the middle of Waikiki's hustle and bustle and close enough to basically anywhere you'd like to go. Very convenient Honolulu location. Less than 10 minutes to Pearl Harbor. As far as nearby food, there is a Micky D's within walking distance as well as a Starbucks like 3 minutes away. Next to Starbucks is Blimpie's subs, Ninja Sushi (order the Superman roll!), and Big Kahuna's (the BEST garlic cheese balls, everything is made to order)-- and cash only, ATM located outside! I honestly cannot say enough good things about this place. It may not be a resort, but I don't think anyone coming here is expecting that. For what's it's worth, our stay has already exceeded our expectations. If we are ever stationed here on island again, we will certainly be making a second visit to the Best Western Plaza Hotel.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Elena G, Thank you for staying at Best Western The Plaza Hotel recently! We would like to thank you for taking the time to write a review about your experiences. Being a TLA guest and relocating to a new area can be difficult and so our staff does all it can to ensure our guests feel the ALOHA and are comfortable. We would like to thank you for taking the time to acknowledge Mercy and Emelita on the service they provided you. As you mentioned, "The housekeeping staff has been helpful, attentive, and always very accommodating to our needs." Along with the other housekeeping staff and employees of the hotel, they strive to ensure our guests are happy. We hope you have found a home now. However if you haven't, if there is anything more we can do, please let us know. Thank you for staying and we look forward to welcoming you back in a few years! Mahalo, Brent Kitsu Assistant General Manager

"convenient for onward travel"

3
23/07/2016

traveling from oz to mainland USA we paid for 2 nights so our room would be available on arrival at 8am to break up the journey. The hotel is convenient to the airport, the room was adequate and clean.They have a sister hotel 2 blocks away but no lunch was available at either hotel.. They didn't have their restaurant open on a Thursday so sister hotel we went,typical American cuisine, very family friendly and the food was typical budget eating. There is no bar in either hotel. Not an enjoyable stay and on our return to Oz we will spend more time in Waikiki.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha SKD111, Thank you for staying at Best Western The Plaza Hotel recently and for taking the time to write a review about your experiences. We are pleased to hear we were able to meet your expectations on this short trip. As you mentioned, "The hotel is convenient to the airport, the room was adequate and clean." We will also be undergoing a room refresh later this year and so we hope on your next visit, you will be able to stay and experience it. Thank you for staying and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Best spot for TLA with dogs"

5
22/07/2016

I'm giving this hotel an overall four stars, but if you are traveling on a military relocation with TLA and have pets, it's five stars all the way. No, it's not a resort, but you aren't on vacation, you are trying to find a place to live and get out of there. McDonald's is right behind the hotel, and although I am personally not a fan, I can see how this would be very convenient for many families. Also walk-able are a Starbucks, jamba juice, ninja sushi and some other quick lunch type places. The restaurant in the hotel is good. Nothing crazy, but you can get a good solid meal here. You can easily score an uber or lyft to take you anywhere in town that you would like to go. It cost us about $15 to get into Waikiki and enjoy all the perks of the Hale Koa and other resorts. Here is a tip, in order to use the "resort" at Hale Koa, all you need is a military ID. I believe you can also park for free with your military ID. So if you are feeling deprived of the resort experience, just head on over there and enjoy the pools, beach, etc. The best thing is that this hotel actually caters to you as a family on TLA. You will book through Les, who is the military coordinator. He is passionate about providing a good experience for those of us who have just completed an overseas move. The rate you will be charged is calculated so that including tax it will total the TLA rate. No extra out of pocket. Additionally, parking fees and pet fees are waived. Parking is meant to be $30/night and pets $30/night per pet. The waiving of these fees saved my family $90/night. The pet policy for military is literally any pet up to 500lbs. We had our two larger dogs and it was comfortable. If you have pets, you will stay in the courtyard which is well appointed with grassy areas and poop-bag stands. The only downside to this is that there is no elevator for those staying on the second floor. It was an extra challenge to get all of our stuff in, but you make it work. If you don't have pets, you stay in the main tower and I believe you get other perks like meal vouchers to use at the restaurant. We had to attend a one hour meeting explaining all of this, which was kind of a drag, but there was free pizza and it was worth it to keep all of the perks (free parking etc). During the meeting I learned that the hotel will even give you a "promissory note" if you can not afford to pay out of pocket before being reimbursed TLA. I feel like this could be a big deal to some families, and is unheard of in this day and age at any other place. Additionally, the staff here is SUPER nice and accommodating. Always smiling and kind. The gym is decent. There were two treadmills, but one was broken during our stay. Also a universal gym, free weights, an elliptical, stationary bike, and medicine balls. It worked for me and I never had to wait for the one treadmill that was working. The view is pretty cool as the gym is on the top floor. They also have a little convenience store that has any basic items you might need. Also, free wifi, small coffee pot, mini fridge and microwave in the room.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Erin L, Thank you for staying at Best Western The Plaza Hotel recently! We would like to thank you for taking the time to write a review about your experiences. We understand how difficult it is to be a TLA guest and relocating to a new area. Our staff does all it can to ensure our guests feel the ALOHA and are comfortable. We do apologize you were on the second floor, but we try to keep all pet families on the first floor. Unfortunately at this time, we are very busy with other TLA families with pets. We do thank you for your understanding though. Regarding the treadmill, we have ordered another one and so that will be in soon to replace the broken one. We hope you have found a home now. However if you haven't, if there is anything more we can do, please let us know. Thank you for staying and we look forward to welcoming you back in a few years! Mahalo, Brent Kitsu Assistant General Manager

"Good for Business Traveler"

4
22/07/2016

Nice hotel with attentive staff. Rooms had microwave and fridge. Excellent internet access. Close to airport for trips to other islands. The complimentary shuttle was nice. It runs every 30 minutes 24 hours a day. When calling for a pickup at the airport never had to wait longer than 10 minutes.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Joseph G, Thank you for staying at Best Western The Plaza Hotel recently and for taking the time to write a review about your experiences. Thank you for staying with us on your business trip. We are hopeful we were able to meet all your expectations. As you stated, we have attentive staff, excellent internet access, complimentary shuttle, etc. We hope your business trip went well! Thank you for staying and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Convenient location"

4
20/07/2016

Just 2 miles from the airport, with free shuttle, this hotel is excellent for stopover for tourists hopping over to other islands. We were assigned 2 connecting rooms even tho I had neglected to ask for this feature. The reservation manager is very considerate., much appreciated by our family of 7 in 3 generation. The rooms are clean, beds are very comfortable, wi-fi works well. The rooms are not large, but adequate, one should not expect large rooms, because this is not a resort hotel, nor did I book a presidential suite. We are very happy with the arrangement. Only problem is, breakfast is not included, which I thought all Best Western hotel chains are. Now I know. Also, parking is $30 a day.

"Good for business travelers."

4
18/07/2016

Excellent service, nice amenities (workout room with dumbells, pool, laundry, comp paper, fridge and micro in room). A little worn (carpet and doors). But excellent service. Grace who took care of the room did an excellent job, Mena and Fran at the front desk were on the spot and competent. Harold the shuttle driver was helpful and pleasant. Very good for business travelers. Away from the noise of Waikiki and close to the airport. During my 4 week stay I traveled to other islands 2X/week. The shuttle was very efficient and on time. Also the hotel has parking, which is a problem throughout Honolulu.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha 7Joseph, Thank you for staying at Best Western The Plaza Hotel recently and for taking the time to write a review about your experiences. Thank you for the wonderful comments and score you provided. We are pleased to hear we were able to meet your expectations and you enjoyed your stay with us! Thank you also for acknowledging Grace for the great housekeeping service she provided you during your stay as well as Mena and Fran for the great service they provided you at the desk. Harold is very helpful and pleasant as well. They all work hard to ensure our guests are comfortable. We will be sure to share this with all of them and thank them for a job well done! Thank you for staying and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Fantastic Service!"

4
17/07/2016

My family arrived in Hawaii just a week ago and it has been non stop moving. We are so thankful for the helpful and attentive staff at the Best Western The Plaza Hotel. The staff is extremely knowledgable and helped make it easy for us to maneuver around especially without a vehicle. Our housekeeper/hospitality attendant, Mercy, is FABULOUS! She has made our stay here very comfortable. Although, I know she has many rooms to attend it's as if she takes a personal interest in making sure everything is just right and especially clean. Especially thank you Les- the military liaison and Mercy- housekeeping.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha marchels25, Thank you for staying at Best Western The Plaza Hotel recently and for taking the time to write a review about your experiences. Thank you for the wonderful comments and score you provided. We are pleased to hear we were able to meet your expectations and you enjoyed your stay with us! Thank you also for acknowledging Mercy for the great housekeeping service she provided you during your stay. She works hard to ensure our guests are comfortable. We will be sure to share this with her and thank her for a job well done! We will also let Les know of your review as well! Thank you for staying and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Amalia was absolutely wonderful!"

5
17/07/2016

Our room attendant, Amalia, went out of her way each day to make us feel welcome! She greeted us cheerfully each day, the room was spotless, and we felt like we were truly being taken care of during our two week stay. Having been in business for 30 years, I can tell you that Amalia is the kind of employee you want on your team. She makes every guest (including my wife and me) feel welcome and appreciated. Thanks Amalia Mario Marcozzi and Lynn Cheddar July 17, 2016

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Mario M, Thank you for staying at Best Western The Plaza Hotel earlier this month and for taking the time to write a review about your experiences. Thank you for the wonderful comments and score you provided. Thank you also for taking the time to acknowledge Amalia for the great work she provided you during your stay. She always is recognized for the great service and interaction she has with guests and so we will ensure to share your comments with her as well! We are pleased to hear we were able to meet your expectations and you enjoyed your stay with us! Thank you for staying and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Most helpful staff!!!"

5
17/07/2016

Arriving exhausted in the late evening with very limited options for food and drink we were so very pleased at the helpfulness of the staff. They offered many near by options and even took my boyfriend via shuttle to pick up our order. The following morning they facilitated our visit to the Arizona memorial and allowed us to have a late checkout. It was so nice to be able to return to our room and clean up before getting on a plane again. Kudos to Chris and Athena for all you did!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Anna S, Thank you for staying at Best Western The Plaza Hotel earlier this month and for taking the time to write a review about your experiences. Thank you for the wonderful comments and score you provided. We are pleased to hear we were able to meet your expectations and you enjoyed your stay with us! Thank you also for mentioning Chris and Athena for the service they provided you. We will be sure to share this with them and thank them for a job well done! Thank you for staying and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Our trip to Hawaii and stay at Best Western:"

5
14/07/2016

My husband and I took this trip because he had tech school for Chevy. I came a long because I had not ever been to Hawaii. The one thing I learned very quick is people in Hawaii are so very nice. Annie our room attendant was amazing. She came in the first day to take care of my room and I was so completely impressed. I was eating the best pineapple on the planet. Annie showed me on a map where I could go and see my pineapple grow. Pointed out all the must sees for my husband and I to go see. We are here a short time and trying to get as much as we can in. So very helpful took her time to show me around the island from our hotel. Best western you are very lucky to have such a great employee. I thank her for taking such great care of us on our very short stay. Mahalo!!

"Annie And Fely Were GREAT!"

5
14/07/2016

I would like to say Thank you to my 10th-floor housekeepers Annie and Fely. They were attentive, made our stay very welcoming, they provided great service and made our room look good every day. We stayed at the hotel for a month and they made us feel like family . We really appreciate all their hard work. You guys would truly be missed. MAHALO!

"Hawaii presentation"

4
14/07/2016

The staff was pleasant and helpful. The maids were fantastic. Like all things in Hawaii, the food was expensive. The breakfasts are not for free like in most of the Best Western Hotels. However, the food was good and plentiful. This hotel has an evening meal but not on Tuesday, Wednesday and Thursday nights (which is when I was there). They did provide a free shuttle to another hotel where there was dinner available on those nights (just a few blocks away). The one dinner I had there was very good and not too expensive. Overall I found the hotel to be very relaxing and comfortable with plenty of business amenities.

"Room Service"

4
13/07/2016

I would like to commend my 6th floor Housekeeping lady, MERCY. She was very attentive to detail, provided a great service and nothing was too much trouble. She was also very friendly and cheerful and my stay a pleasure. Thank you Mercy.

"One of the nicest"

5
12/07/2016

This has got to be one of the best airport hotels I have ever stayed at. The room was spacious and clean. The staff was awesome. The sheets were high end. The location is optimum. Will stay here again.

"Good airport hotel"

4
10/07/2016

This hotel is clean and well-managed. It is very close to the airport. There was a a McDonald's next door, and several restaurants close by. Parking is not free, but they allow in and out at a daily rate. The property is adjacent to an elevated highway, so ask for a room on the opposite side. There is a huge sound difference. Our friends' room on the highway side was noisy all night, while ours was very quiet. The staff is quite friendly and allowed us a 1 pm late checkout at no extra charge.

"Very nice hotel close to the airport"

4
09/07/2016

I was booked here for business. It is basically at the airport on H1! The hotel has been updated and the facilities are quite nice. The have an outdoor pool and a parking garage if needed, that is secure. There is a restaurant in the hotel that operates for breakfast and some days for dinner. The sister property one block away has a restaurant that operates the other days for dinner. The staff is really great and they bent over backwards to accommodate everyone! This hotel gets a lot of military personnel and the hotel staff is very understanding and helpful! The rooms are quite large and comfortable. They include a small refrigerator, microwave and coffee maker. They even provide ear plugs incase the highway noise bothers you!

"Airport Hotel"

3
07/07/2016

The employees here do everything possible to please their guests. We had quite a rough start but because of the calm and caring efforts of the employees, the bump in the road eventually got worked out. The room was clean and, despite some major disrepair and wear and tear throughout the room and bathroom, it was nothing so disgusting that it would scare someone away. However, don't expect anything about the room or facility to be in the modern or appealing décor. The room was dated, the hallway not inviting, and this establishment is in desperate need of renovation, as other reviews have noted. If you want modern, updated, no disrepair showing, then choose another motel as this one is not for you. For the extremely budget conscious family, they might make the effort to make a stay here worth it but that is a highly personal decision. It is also very noisy due to the major highways just outside the facility. The motel we were told was here first, but then came the highway that was placed right outside their front door. If you get a room on the side of the freeway, it seems it would be quite difficult to sleep. Even the room we were assigned on the backside of the motel is significantly noisy but tolerable. It seems it would hold true, as other reviews have noted, to get a room on an upper floor and preferably one not facing the highway. There is a restaurant but when it's not open, the restaurant at their sister-facility just a bit down the road is open and they alternate the days each are open and closed. The free shuttle will pick-up and return guests on the days their facility's restaurant is closed. For breakfast, the restaurant does not open until 6:30 a.m., which frankly, even for us ended up being too late to meet our need since we needed to catch an early flight. The time they open seems a bit too late because this facility caters to those needing to catch a flight and the military who are being stationed in Hawaii. Also, their free motel shuttle only provides rides to and from the airport every half hour and runs 24 hours. The shuttle drivers were also extremely efficient, helpful, and friendly. Do consider leaving a daily gratuity for housekeeping. They work so hard to keep the guests comfortable and the room clean and tidy. Just a couple of dollars always shows them that the guest appreciated their efforts. While traveling over the years, I've talked to many housekeepers and they work diligently and rarely get recognition for the effort from the guests. We've always carried the motto that “no one is going to clean up our mess” and we make every effort to help housekeeping out by making the room as easy to clean as possible such as gathering all the towels into one place, throwing away trash, keeping the floor and the room free of our belongings being tossed around the room, etc., and upon our exit we make a point to throw all soaps and other used amenities in the trash, saving the housekeeper from having to clean up after us.

"just a hotel to stay close to the airport"

3
07/07/2016

I think after all of the fees/taxes the standard room comes out to $260. There are only two hotels (next to each other) that are close to Honolulu Int'l Airport. The staff is very nice, the rooms are clean. There is a restaurant that is open for breakfast and closes at 10:30AM I believe. The food is really good, at a tourist price. Average about $15 for breakfast. I rented a room in this hotel because it is closest to my parents house (as opposed to Waikiki)... a room at Waikiki was actually a little less expensive. We are talking about "location". I live on Oahu, so I was thinking, if I was a tourist and got stuck overnight at the airport and had to be at the airport early, then of course, I would choose to stay at the Best Western by the airport. BUT, if my flight got cancelled and I had to make a decision to enjoy Waikiki one more night and could arrive at the airport late the next day, then I would choose to stay in Waikiki. I have nothing bad to say about the Best Western --- staff was nice, food was good, room was simple and clean. That's all that I was looking for.

"Nice place, terrible service."

2
03/07/2016

Our room was great, clean, nice TV with many channels, while small the bathroom had exactly what we needed for our stay. The issues we had came from the employees of the Hotel. While many were great and most were friendly overall, a large portion of the front desk workers were rude, short, and/or hateful. If you are the type of person or family that are able to avoid needing good friendly customer service during your stay than this is a great place. If you have questions or make a mistake or two by not knowing how to stay at their hotel, than I suggest booking a different hotel.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Jacey T, Thank you for staying at Best Western The Plaza Hotel recently and for taking the time to write a review about your experiences. We would like to extend our sincerest apologies for the inconveniences you experienced while you were here. Our staff is usually upbeat, warm and friendly and so we are saddened to hear your experience was not so pleasant. We will be sharing this with the staff and use this as a tool to improve. As you can read from previous guests, our service is one of the better services of the hotel. If you would like to share your experiences, I would like to hear from you. If you could please contact me at (808) 837-5931, it would be appreciated. Thank you for staying and hope to hear from you! Mahalo, Brent Kitsu Assistant General Manager

"Perfectly fine for an airport hotel"

3
01/07/2016

Free fast wifi. Old rooms but clean and spacious. TV with lots of channels (+BBC). Cafe that serves ok food and Kona beer. Very well staffed. Shop inside. There's an airport shuttle that only takes 5 minutes. It will pick you up at the airport if you know where to find it (between baggage area E & F across the road) It's right beside a big freeway overpass so, really, don't choose this as your hotel for a Honolulu vacation. If you are spending one night near the airport then this is great. Tip: Get a room up on the 11th or 12th floor to be away from the freeway noise. The bruschetta in the cafe is very salty and garlicy so maybe stay away from that.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha GaryGilchrist, Thank you for staying at Best Western The Plaza Hotel recently and for taking the time to write a review about your experiences. We are pleased to hear we were able to meet most of your expectations on this trip. Thank you for writing about your inconveniences as well. We will use this to share with our staff to ensure we do better in accommodating all our guests. As I also oversee the restaurant, I will share your comments about the bruschetta with them to improve it. Thank you for staying and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Airport location, yet minimal airport noise"

4
30/06/2016

We stayed at this hotel on our final night in Oahu after a week's stay on the island. It's a basic accommodation without the glamour or the expense of Waikiki or a resort. Access is good from the Nimitz highway, but pay attention to the one way streets. If you have a morning flight, you could drop off your rental car earlier and walk to this hotel and take the shuttle to the airport. Otherwise the parking charge is $30 per day unless you sign up for the Best Western card and then the parking rate is $15. Even though you are adjacent to the airport and a freeway, we only heard occasional sound from planes or cars. The rooms are clean. We had a deluxe king bed room that provided a little more space. The front desk clerk (Raymond?) was exceedingly friendly and informative.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Darlene51, Thank you for staying at Best Western The Plaza Hotel recently and for taking the time to write a review about your experiences. We are pleased to hear we were able to meet your expectations on this trip and that you were able to finish your week long trip with us. We know that we some difficulties with the noise from the outside, but glad to hear that "Even though you are adjacent to the airport and a freeway, we only heard occasional sound from planes or cars." Thank you also for acknowledging Raymart on the service he provided you. We will be sure to share this with him and thank him for doing a great job! Thank you for staying and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Excellent Service"

3
29/06/2016

Stayed for 1 night as this hotel is close to Airport. Price was reasonable. We stayed in apartment next to the pools, however was inconvenient trying to go up stairs with our luggage, rooms are outdated & had a very noisy fan in bathroom. Our other family stayed on opposite side of hotel, they had an excellent view. Rooms also had phone chargers, coffee machine. Also had dinner at the restaurant! Amazing food & our waiter (forgot his name) was so nice and welcoming! Funny as well & also went out of his way to help us sing happy birthday. ??.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha kacey94, Thank you for staying at Best Western The Plaza Hotel recently and for taking the time to write a review about your experiences. We apologize we were not able to meet all of your expectations, but glad to hear that part of them were fulfilled. We understand how frustrating it was to experience the noise and we will do all we can to try to improve that. Though you may not remember the waiter's name, we will be sure to share this review with all the staff and thank them for making your dinner a great experience! Thank you for staying and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Comfort near the airport"

5
29/06/2016

Whilst the outside of the hotel and lobby appeared dated - the rooms were spacious and very clean. Bed excellent. Airport shuttle service best I have used. The staff were remarkable - some of the best customer service I have had in a long time. A big thank you to Ramon our waiter on both nights in looking after our very picky eating 2 year old. Food in restaurant was also great - particularly the huli huli chicken

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Sibilah B, Thank you for staying at Best Western The Plaza Hotel recently! We are pleased we were able to meet your expectations during your recent trip here. We are pleased to hear that "Whilst the outside of the hotel and lobby appeared dated - the rooms were spacious and very clean. Bed excellent. Airport shuttle service best I have used." Looks are deceiving and so we are glad to have one of our guests advise others about that. Also, to hear "The staff were remarkable - some of the best customer service I have had in a long time." is a GREAT compliment. From our server Ramon, to the other employees here, they truly do all they can to make our guests comfortable during their stay. We strive to provide ultimate value with every guest! We will be sure to thank all of them, especially Ramon! Thank you again and we look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Great friendly service!"

5
27/06/2016

Amalia our housekeeper has made our stay a memorable one! We are transitioning to Hawaii and this hotel is close to all the attractions and base. The Amalia and the staff provided instructions on how to get to Pearl Harbor, Hanauma Bay, the Pali Look Out, and North Shore!

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Edgar L, Thank you for staying at Best Western The Plaza Hotel recently! We are pleased we were able to meet your expectations during your stay here with us. Thank you for taking the time to acknowledge Amalia on the excellent service she provided you while with us. To hear she "made our stay a memorable one!" is what she and the other housekeepers strive to accomplish! We will be sure to share your comments with her and thank her for doing a great job! Thank you again for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"It was our first time in Hawai.We couldn't find anything within our budget, we settled for the best Western on nimitz.Th"

5
27/06/2016

The room we got was right next to the highway, the noise was awful. For 4 days..no sleep. The restaurant is so expensive. The Mcdonald within walking distance helped us all. The public bus service was our blessing we want to express our heartfelt thanks to Mrs Chandra Law and Miss Sharon at the front desk. MISS Chandra made our few days the best to remember, all she did was provide the best and most professional guest services. She gave us maps, and offer us the most helpful information to get around.She has a great personality, and it is because of her, and Sharon, we made the best of our stay. many thanks to Junio from the maintenance who was so nice to fix our Ac and was wonderful To get us some ginger

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Lochanie S, Thank you for staying at Best Western The Plaza Hotel! Thank you for taking the time to share your experiences with us and we sincerely apologize for the inconvenience you experienced. We do have quieter rooms toward the back of the hotel and so we apologize we were not able to get you there. Thank you though for taking the time to acknowledge Ms. Chandra and Ms. Sharon on the excellent service they provided you. To hear that their Aloha "made the best of our stay" we will be sure to share your comments with them and thank them for doing a great job! Thank you for also acknowledging Junior in his assistance with your A/C unit. Thank you again for staying with us and hope we will be able to welcome you back again in the future! Mahalo, Brent Kitsu Assistant General Manager

"Enjoyed our stay"

5
25/06/2016

We are staying here for 10 days so far so good. Amalia was so nice and friendly and Ronald too. Excellent when it comes to cleaning our room. All the staff are very helpful and professional. Sharon at the front desk was very polite and friendly. The food was great at the Plaza Cafe restaurant. The hotel has a free parking area for all the guest. The location is so close to the airport. I'm glad we chose to stay here at Best Western The Plaza Hotel overall it was Excellent.??

"Comfortable and convenient"

5
23/06/2016

This hotel is comfortable, in a convenient location to the airport, and quiet, considering it's near a major interchange and the airport is in view. The rooms are clean, the beds comfortable, and the wi-fi works well. The food and service at the restaurant on the first floor was also excellent. Portions are large. There are also a small convenience store on the first floor and a free hotel shuttle that takes guests to and from the airport. Taxis are easily accessible from here; often one is in the parking lot, ready to take a guest somewhere without a call. If you need to call for a taxi, it usually arrives within 5 to 15 minutes. Other amenities: in-room refrigerator, microwave, coffee pot; laundry onsite.

"Housekeeping"

5
23/06/2016

He housekeeping staff there is great! Mrs. Annie was super amazing she made sure we had everything we needed and kept our room in great shape for over 30 days. She's a wonderful person couldn't ask for anyone better best housekeeper I've had in a very long time. She was very professional, very attentive, extremely nice. We will miss her.

"The Room Service"

5
20/06/2016

My stay at this hotel was very comfortable and accommodating. Ms. Amalia kept my room in the best shape and was incredibly polite and professional. The food here was pretty good as well. Keep up the great work.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Jonathan H, Thank you for staying at Best Western The Plaza Hotel recently! We are pleased we were able to meet your expectations during your stay here with us. Thank you for taking the time to acknowledge Amalia on the excellent service she provided you while with us. We will be sure to share your comments with her and thank her for doing a great job! Thank you again for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"room service"

5
19/06/2016

Amalia was an excellent and professional maid, she service the room with the highest quality of care and hospitality, her attention to detail and friendly welcome is worth noting thank you very much Amalia

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha Space S, Thank you for staying at Best Western The Plaza Hotel recently! We are pleased we were able to meet your expectations during your stay here with us. Thank you for taking the time to acknowledge Amalia on the excellent service she provided you while with us. We will be sure to share your comments with her and thank her for doing a great job! Thank you again for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Very convenient location, close to the airport."

4
18/06/2016

I was in Honolulu for business, staying for two days on each end of my trip, I stayed at The Plaza Hotel both times and enjoyed my stay. Very polite and helpful staff that goes the extra mile. If you are looking for wonderful ocean views stay somewhere else but if you are wanting a reasonably priced quite hotel with a helpful staff and easy access to the airport this hotel should make your short list. Sharon at the front desk was particularly polite and helpful.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha lonnie s, Thank you for staying at Best Western The Plaza Hotel recently! We are pleased we were able to meet your expectations during your business trips here. We are pleased to hear that "Very polite and helpful staff that goes the extra mile." Our staff does do all they can to make our guests comfortable during their stay. Thank you for taking the time to acknowledge the staff, more specifically Sharon! She is great with welcoming our guests and providing them with great service! We will be sure to share this review with her and thank her for a job well done! Thank you again and we look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Hotel stay during 5 June to 21 June 2016 by Larry Hurst"

5
18/06/2016

The rooms were nice and well taken care of by my hotel janitor Mrs. Mercy as she is a very caring and sweet lady. The store within the hotel satisfied all of my needs when I was needing something and hotel staff was courteous and professional. The view from where I stayed was great in room 615. Mrs. Mercy is well deserving of a promotion. Plus another plus of staying here that McDonalds is nearby for breakfast and sometimes a late night snack. Overall the services were fantastic.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha larryhurstiii, Thank you for staying at Best Western The Plaza Hotel recently! We are pleased we were able to meet your expectations during your stay here with us. Thank you for taking the time to acknowledge Mercy on the excellent service she provided you while with us. We will be sure to share your comments with her and thank her for doing a great job! Thank you again for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Quality, but Not Extraordinary"

3
18/06/2016

As expected. Decent size room, small refrigerator, very cramped bathroom. Hotel grounds were great - beautiful. Inside lobby area - ordinary. I stayed in a room with double beds. Staff was friendly, but a bit slow. Room noise ok, average for a hotel. Excellent High Speed Internet. Good area close to airport, but parking was a bit steep.

Brent K, Manager at Best Western The Plaza Hotel, responded to this review
Aloha David M, Thank you for staying at Best Western The Plaza Hotel recently and for taking the time to write a review about your experiences. Thank you for bringing your concerns to our attention and apologize we were not able to fully meet all of your expectations. Our staff is usually upbeat and so we apologize you were not able to experience that. We will share this with them in hopes of improving. As mentioned, we will use your review to share with all of our staff to improve our service. Thank you for staying and hope to welcome you back in the future! Mahalo, Brent Kitsu Assistant General Manager

"Great place to stay for the price...good location..Awesome housekeeping staff"

4
17/06/2016

We have been at this location for a little over 30 days this hotel is located by the airport and is very closes to Pearl Harbor. The staff is excellent, especially the housekeeping staff and our Room Attendant Amalia is awesome, she is always friendly and kind with everyone. The hotel has a designated parking area for guests. The restaurant food is excellent and the staff is wonderful. So far our stay at the BEST WESTERN The Plaza Hotel has been great!!!!

"Close proximity to Honolulu airport, but over-priced for location. Best part was the nice housekeeping staff"

3
16/06/2016

We stayed at this location from 5/22/16 to 6/14/16 in room 127. There are rooms located inside the main hotel; however, we stayed in the outer rooms located around the pool. We requested this room because of medical purposes. The area is ridden with transients and there is no real barrier between the public and the outside rooms, which all have sliding glass doors. The transients had to be shooed away many times and it creates an uneasy feeling at night. There was an incident one day where my son and I left the pool are because a man was smoking meth in the parking lot. The front desk never answers the phone, so be prepared to constantly walk up front. Towels are supposed to be supplied at the pool; however, they go quickly. Both times I asked the front desk clerk for pool towels I was met with a quick, rude response - "They're outside." Of course they were not. Why else would I walk the extra 50 feet to ask you? My husband had just returned from the hospital from major surgery. I waited at the front desk and said excuse me twice to ask where I could find an ice machine. After the second time the clerk huffed and complained I made her lose her count. It's as though we were asking too much for simple requests. The room also had occasional roaches, which is normal when palm trees are nearby. I do know a tree/palmetto roach from a german roach though. When I ask for pest control, the clerk attempted to inform me that roaches are common. Yes, I'm well aware; however, I just killed four and found one in my bed and they surely weren't tree or water roaches. There is a "dining area" inside the main lobby; however, breakfast is ala carte and dinner is only served fri-mon. Tues-Thurs you must walk to their nearby location for a meal. There is a gift shop i the lobby that is quite convenient if you're willing to overpay for convenience. The perks were the not-so-crowded pool, lobby gift shop, proximity to airport, and friendly housekeeping. Luz is amazing. Very respectful, courteous, and helpful and never made you feel as though you were inconveniencing her for asking for anything at all. If hotels near the Waikiki strip are booked or over $300/night, I could say stay here, but I recommend looking at something on the strip such as the Hale Koa, Embassy Suites, Marriott if you're expecting a more Hawaiian experience. I just felt as though I was staying in a low-budget motel in the semi-ghetto part of downtown Houston at this place.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha ShannonCannon, Thank you for staying at Best Western The Plaza Hotel recently and for taking the time to write a review about your experiences. Thank you for bringing your concerns to our attention and apologize we were not able to fully meet all of your expectations. Our staff is usually upbeat and so we apologize you were not able to experience that. We will share this with them in hopes of improving. I can understand your frustrations during your stay and we hope you will consider staying with us again. The experiences you mentioned is not our standard and we would like to have an opportunity to correct these issues. If you are willing, please contact me directly at (808) 837-5937 as I would like to hear more about how we can improve. Thank you for staying and hope I will be able to speak with you! Mahalo, Brent Kitsu Assistant General Manager

"Less than ideal"

2
15/06/2016

We didn't expect much of a one-night stay at an airport hotel, but this place did not deliver. Mildewed, poorly ventilated bathroom with a tub that did not drain. (One member of our party ran a bath at night, and another stepped in the same water when he went to take a morning shower.) Most uncomfortable bed and pillow I have experienced in a long time. Overall, very worn and dark. Two stars solely because of the staff, who were very courteous, and the convenient airport shuttle. I'd change my travel plans to avoid this hotel unless it underwent a remodel.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha flatbstanley, Thank you for staying at Best Western The Plaza Hotel recently and for taking the time to write a review and for sharing your experiences with us. We would like to sincerely apologize we were not able to meet your expectations and that you encountered many inconveniences. We are working to refresh our rooms by the end of this year in order to update our hotel. Once completed, we feel this will surpass our guests' expectations. I would like to learn more about your experiences so we can learn from them and improve our hotel. Please feel free to contact me directly at (808) 837-5931. Thank you again and hope to be able to speak with you! Mahalo, Brent Kitsu Assistant General Manager

"Loved it!"

5
15/06/2016

My wife, infant son and I stayed at this hotel for 45 days until we were able to move into our house. We really enjoyed our stay. The staff was excellent, the wi-fi works great, they had designated EV parking which was a huge plus for us with our PHEV and the restaurant food was excellent. I wish they served lunch, but I'm not sure whether the demand is there. Annie, Ramon, Mercy, James, and the rest of the staff were great. I can't say enough good things about them. They made it feel like the Best Western was our home. In short, I highly recommend this hotel.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha William S, Thank you for staying at Best Western The Plaza Hotel recently! We are pleased we were able to meet your expectations during your stay here with us. Any move to a new place can be difficult and so we are glad you were able to find us and let us welcome you to Hawaii! Thank you for taking the time to acknowledge Annie, Ramon, Mercy and James on their great service to you and your family. They are all great employees and along with the rest of the staff, " I can't say enough good things about them. They made it feel like the Best Western was our home." We understand staying in a hotel for that long can become difficult, but we are glad to hear our employees were able to show you true Aloha! Please feel free to come back and visit us while you are still here and we look forward to welcoming you back when you leave Hawaii! Mahalo, Brent Kitsu Assistant General Manager

"Nice Place"

5
11/06/2016

works great for military on TLA. The military liaison Les works with you to book and pay. Very clean, parking is good. Close to Tripler where I work, so convenient while I'm looking for a place to live. Also plug for 6th floor room attendants Mercy, Ronald, and Grace. They're awesome and always give me extra coffee.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha conniehazu, Thank you for staying at Best Western The Plaza Hotel recently and for taking the time to write a review about your experiences. We are pleased to hear that Les was able to assist you and get you situated at our hotel for your military relocation. Thank you for deciding to stay with us on your relocation and as you mentioned, "Very clean, parking is good." Thank you also for acknowledging Mercy, Ronald and Grace. They do a great job in taking care of our guests and are part of a great housekeeping department and overall hotel staff! We will be sure to share this with them and thank them for a job well done! Thank you for staying and we look forward to your next visit! Mahalo, Brent Kitsu Assistant General Manager

"Stay at Best Western Plaza Hotel Honolulu"

4
11/06/2016

Hotel convenient to airport. Traffic noise loud and constant outside. Staff friendly and helpful. Room and amenities were very good. Expect to pay extra for parking. Local style eating establishments nearby. Overall good experience.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Kerry M, Thank you for staying at Best Western The Plaza Hotel recently! We thank you for your review and we pleased to hear we were able to meet your expectations. As you mentioned, we are conveniently located to the airport and have friendly and helpful staff to make a stay more comfortable. Thank you again and we look forward to welcoming you back in the future! Mahalo, Brent Kitsu Assistant General Manager

"Average. Coin-flip with the other nearby airport hotel."

3
10/06/2016

Rooms were nice and clean, property was well taken care of. Costly rooms. Staff were a bit tired and lacked any kind of enthusiasm. Restaurant was nice. Wait staff was helpful and food was great. Cashier appeared grumpy and bored. Parking was crazy - both with cost and availability. I will not be returning to his property. The amount of money spent should have resulted in better service... and at least a smile.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha ECC88, Thank you for staying at Best Western The Plaza Hotel recently and for taking the time to write a review about your experiences. Thank you for bringing your concerns to our attention and apologize we were not able to fully meet all of your expectations. Our staff is usually upbeat and so we apologize you were not able to experience that. We will share this with them in hopes of improving. I can understand your frustrations during your stay and we hope you will consider staying with us again. The experiences you mentioned is not our standard and we would like to have an opportunity to correct these issues. If you are willing, please contact me directly at (808) 837-5937 as I would like to hear more about how we can improve. Thank you for staying and hope I will be able to speak with you! Mahalo, Brent Kitsu Assistant General Manager

"On the run"

3
10/06/2016

Enjoy the large room & double beds The room is bigger than average. Location is central to Waikiki, Ala Moana, Downtown, Pearlridge. Hotel provides shuttle bus to the airport. Walking distance to MC'Ds

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Mryna J, Thank you for staying at Best Western The Plaza Hotel recently and for taking the time to write a review about your experiences. As you mentioned in your review, we have large rooms and double beds, along with a central location to Waikiki, Ala Moana, Downtown and Pearlridge. We have more to offer than most expect and so we are glad to have been able to welcome you. Thank you for staying and we hope to welcome you back again! Mahalo, Brent Kitsu Assistant General Manager

"Right by the Airport"

5
07/06/2016

Convenient & comfortable being close to the airport. Front Desk staff is friendly and absolutely helpful. Easy excess to freeway. Driving is a breeze not like driving into busy Waikiki. Fast food is nearby.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Cecelia V, Thank you for staying at Best Western The Plaza Hotel earlier this month and for taking the time to write a review about your experiences. We are pleased to hear our staff mad your stay "Convenient & comfortable being close to the airport." We also agree with you that "Front Desk staff is friendly and absolutely helpful." Our employees do all they can to ensure all guests are welcomed and comfortable during their stay. We will be sure to share your review with all our employees! Thank you for staying and we look forward to your next visit! Mahalo, Brent Kitsu Assistant General Manager

"Friendly hospitality and outstanding restaurant"

4
06/06/2016

We loved our stay here at the BWPH. The front desk is very helpful and we had the honor of meeting many wonderful people. Ms. Tysie was our housekeeper and she was wonderful, courteous and respectful. We stayed for about three weeks and the plaza hotel and Tysie made us feel like this was our home. We received $10 vouchers each day per person to use at the restaurant, which was wonderful!

"Pleasure trip to Hawai'i - - 8 nights"

4
03/06/2016

Very comfortable - great service - but, do wish the restaurant was open more frequently. Convenient parking and not far from more complete shopping and dining needs. Close to airport and not far from Waikiki...

"Bring Noise Cancelling Headphones and $$"

2
02/06/2016

The Hotel is less than 40 metes from the H1 but all of the windows are double pain- no sound proofing. Don't expect a free meal as breakfast will run you $9-$12. The hotel is clean and the staff are polite professionals- it is obvious they are making the best with what they've been given.

"Very convenient for a short stay. It is near the airport and they have complimentary shuttle service. No need to rent a "

4
01/06/2016

We were attending a wedding at the Disney Aulani resort. We decided to stay at this hotel instead of staying in Aulani. It was more convenient to visit with friends and we were going to the airport early morning on our 4th day and saved some money.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Virginia Q, Thank you for staying at Best Western The Plaza Hotel recently and for taking the time to write a review about your experiences. We are pleased to hear you chose to stay with us although you had the option to go to Aulani. As you mentioned, "It was more convenient to visit with friends and we were going to the airport early morning on our 4th day and saved some money." We have a great location and are affordable. Thank you for staying and we hope to welcome you back again! Mahalo, Brent Kitsu Assistant General Manager

"A Welcome Transit Stop"

4
29/05/2016

After two days of missed flight connections and a lot of not-so-nice people along the way, my one night stopover at the Best Western in Honolulu was a welcomed change of pace. When I checked in, Beau took great care of me. Since American Airlines had made me miss my connections, they paid for the room and what a nice room it was with a view of Diamondhead. I left my coat on the shuttle from the airport and the driver Chris, made sure I got it later that evening. The next day, I made it to my destination after a good night's rest.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha kille2016, Thank you for staying at Best Western The Plaza Hotel earlier this month and for taking the time to write a review about your experiences. We understand how frustrating it can be when your flight is delayed and so we are pleased to hear we were able to meet your expectations on this visit. We are pleased to hear Beau and Chris took great care of you during your stay and that " my one night stopover at Best Western in Honolulu was a welcomed change of pace." Thank you for acknowledging them both and we will be sure to share your review with them and thank them for doing a great job! Thank you for staying and we hope to welcome you back again! Mahalo, Brent Kitsu Assistant General Manager

"NOISIEST hotel ever"

1
28/05/2016

Do NOT stay here at any price. The highway noise will drive you insane. The stay was pleasant but they apologized every time we spoke. Talking outside the hotel was impossible. Sleeping near the from Impossible. Airplane noise acceptable. Highway noise? Did I say that already? Homeless people walking through the lobby at all hours???

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Bob T, Thank you for staying at Best Western The Plaza Hotel! We thank you for your review and we apologize we were not able to meet your expectations on this visit. We are located near the airport with some industrial areas, which is similar to many other airport hotels in other locations. Unfortunately, there is not much we can do about the freeway, however we do have quieter rooms toward the back of the hotel. We are also looking at ways to make the rooms quieter as technology improves. Thank you again and we wish you the best when you are back in Hawaii. Mahalo, Brent Kitsu Assistant General Manager

"Airport Hotel Honolulu"

4
27/05/2016

Why does the USA have so much trouble getting people into rooms earlier than 3pm! The internet was terrible and the breakfast omelette was huge which isnt really a problem! The room was fine and the bed and pillow wonderful. Kept losing the channel we were watching on TV. Lovely pool and lots of food outlets near by but dont go to the chinese restaurant just down from Thrifty rentals. It was truly awful. Loved the shuttle. Thank you. I did think it quite expensive for what we got but then that seems true of the whole of Hawaii, an expensive place!

"just a transit stop"

3
27/05/2016

it is basic but serves thre purpose. A bit tired but room was clean and beds comfortable. Restaurant only operates Fri - Mon, but there are MacDonalds and a few others nearby. make sure you get a room away from the Freeway

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Anthony D, Thank you for staying at Best Western The Plaza Hotel recently and for taking the time to write a review about your experiences. We would like to let you know we are in the process of finalizing our room refresh selections and we are hoping to get this done later this year or beginning of 2017. We feel our ideas will exceed our guests' expectations. We are hopeful you will consider returning to us later this year when all is completed. Thank you for staying and we look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

""Awesome" staff during my "visit"!"

4
25/05/2016

Desk staff Beau & Charis is very friendly and always smiling. Housekeeping staff was also nice along with the little help we got from the shuttle drivers. Internet is already up to par! Housekeeping missed /didn't empty trash when I checked in. Drainage was slow in shower it got fixed. Rooms are very large. Bathroom need a little improvement , to small also the irons need changing for certain ones.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Mgeolee96, Thank you for staying at Best Western The Plaza Hotel recently and for taking the time to write a review about your experiences. Thank you for taking the time to acknowledge Beau and Charis for the service the provided you. They both do a great job in providing exemplary service for our guests. We do apologize about the issues you did incur while here and we will use this to learn from and improve our services. Thank you for staying and we look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Best Service with everything you need near airport"

4
25/05/2016

As soon as we collected our luggage we called airport shuttle from complimentary phone and they were there in minutes. We arrived within no time to friendly and helpful stuff. Arranged our check in. Room was super large great to unpack and get ready for our stay. The staff were fabulous, accommodating and friendly something which is not always common these days! Great budget hotel! Will definitely use again. Aloha.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha MauiMina, Thank you for staying at Best Western The Plaza Hotel recently and for taking the time to write a review about your experiences. As you mentioned, our shuttle service is usually prompt and "were there in minutes." along with that, "The staff were fabulous, accommodating and friendly something which is not always common these days!" Our staff does a lot to ensure our guests are welcomed with Aloha and that their stay is a comfortable one. Thank you for staying and we look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Great customer service, great value for Honolulu"

5
24/05/2016

This was my second time staying here and when I got to the desk, Sharon remembered me (from 2 years ago!) and asked about my wife; what a nice personal touch! Fran asked me for a few items and before I knew it she had my room key ready and my parking validated! They were both super friendly, knowledgeable, and efficient. One of the best hotel check-in experiences I can remember!

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha rzbegley, Thank you for staying at Best Western The Plaza Hotel earlier this month and for taking the time to write a review about your experiences. Thank you for taking the time to acknowledge Sharon and Fran in your review. They are great employees and do what they can to ensure our guests are welcomed with Aloha. Both Sharon and Fran are friendly with our guests and like all our other employees, offer great service. We will share your review with them and thank them for doing a great job! It's the little things that go a long way and as you mentioned about Sharon, she remembered you from 2 years ago! We agree, "what a nice personal touch!" This is the level of service all our employees strive for with our guests. Thank you for staying and we look forward to your next visit! Mahalo, Brent Kitsu Assistant General Manager

"Great staff"

4
23/05/2016

Your staff Sharon, Mena, and Lorenzo were absolutely wonderful. They were very accomodating and helpful. The room was quite large and very neat. All the necessary amenities were available. Being close to the airport was a big plus,too, as I was catching a very early departing flight.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha lnakamatsu, Thank you for staying at Best Western The Plaza Hotel recently and for taking the time to write a review about your experiences. Thank you for taking the time to acknowledge Sharon, Mena and Lorenzo in your review. They are great employees and do what they can to ensure our guests are welcomed with Aloha. Our employees strive to ensure our guests are comfortable while staying with us. We will share your review with them and thank them for doing a great job! In addition to great staff, we also have large and neat rooms, as well as other great amenities. Thank you for staying and we look forward to your next visit! Mahalo, Brent Kitsu Assistant General Manager

"Bad Internet"

4
23/05/2016

Internet upgrades proved to be a joke. First time I have never been able to connect iPhone or work laptop to infrastructure/wifi of hotel. Spent 2 hours on phone with tech support. Not my idea of a fun evening. Claims of having network issues were the justification for my inconvenience.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Deedie W, Thank you for staying at Best Western The Plaza Hotel recently and for writing a review to share your experiences. We sincerely apologize for the issue you encountered with the internet. We discovered there was an internal issue we were able to resolve recently. Since this resolution, the internet has been working better and or guests are able to access the internet as they should. Again, we apologize for the inconvenience and hope you will return to us in the future. Mahalo, Brent Kitsu Assistant General Manager

"friendly staff"

4
22/05/2016

we chose this hotel for overnight flight back to beijing. it was about 4pm and we needed to fax a document to our agent in SF before 5pm. And it was urgent and important. The two ladies (Beau and Ian or Lan) at the front desk helped me to fax the docs even for free. saved my day. thanks.

"Close to airport"

4
21/05/2016

We booked this hotel as we had a very early morning flight to catch and didn't want to risk a late arrival. It's a clean & tidy hotel. There's not much around it for dinner so ate in Waikiki first. They have a great laundry which is handy if you want to get a head start on the washing before heading home. A shuttle runs to the airport every half hour 24 hrs a day - will cost $2.

"Hotel front desk &rest of employees "

5
19/05/2016

The front desk staff is always great ,friendly and knowledgeable from Athena ,beau,cheri, mena, Chandra and tracey.this trip around they provided me with my favorite room (shortest walk from parking) on short notice .Athena went the Xtra mile and checked and gave me a better rate then I was quoted on the phone .Rosendo acob from house keeping is always nice to run into ,always cheerful and helpful . There are cheaper places to stay at. but the front desk and their service is why I and my family choose to keep coming back

"First time in Honolulu"

4
18/05/2016

We're taking the Hawaii cruise from Honolulu so this is a convenient location for us: nearby the airport, car rental and our friend's condo. The rooms is not fancy, but good enough for couple nights. The front desk staff tried their best to accommodate our request for checking in early (8AM).

"Unplanned stay due flight cancellation"

3
15/05/2016

Due to recent airline flight cancellation, we were provided overnight accommodation at Best Western Plaza hotel near Honolulu Airport. Hotel looks like it was recently renovated as lobby and rooms were nice. However avoid rooms in main building facing towards the roadway. Our room ended in "02" and was directly in front of H-1 freeway and Nimitz Highway. I was amazed at the amount of vehicular noise from outside. However no surprise since hotel provided ear plugs in the room which hinted already that outside noise may be annoying. Hotel restaurant open for breakfast and dinner only and is pricey. The $8 airline breakfast meal voucher doesn't even cover the cost of a simple continental breakfast ($8.95) without additional out-of-pocket cost. American breakfast (2 eggs, choice of breakfast meat, hash browns and toast) was $14.95. Coffee was $2.95. Hotel only good if you needed quick stay near the airport but I would highly recommend requesting quiet room away from H-1 freeway/Nimitz Highway. Courtesy shuttle van from hotel to airport operated every 30 minutes on the top and bottom of each hour. From the airport call hotel 808-836-3636 when ready for pick-up and wait on center median outside of baggage claim lower level alongside green painted curb marked "permittee".

"Great Accomodations"

5
15/05/2016

The hotel was centrally located to everywhere we went and especially close to work. The only drawback is its located near a major highway and freeway and traffic noise carried over into our room which was near the highway/freeway side of the hotel. The restaurant was amazing with friendly staff/wait persons. We took advantage of the Fitness Center and Pool, although we wished the open hours for both were longer. All in all we had a wonderful stay and enjoyed ourselves.

"My stay at the Best Western Plaza"

4
12/05/2016

I had a very enjoyable and pleasant stay at the Best Western Plaza in Honolulu. The staff and accommodations was Very Good. There's a few good places to eat at near the hotel (within walking distance) which was very convenient. I would highly recommend this Hotel.

"Convenient location"

3
09/05/2016

Close to the airport, and on a couple major bus lines which made it easy for us to get around without a car. We took the bus to Pearl Harbor. A short walk to a couple okay places to eat, and a small convenience store in the hotel lobby to pick up lotion / snacks / etc. When there are two beds in a room, they are doubles even though some places you will see them listed as queens. Okay for cuddling, not okay for (most) friends sharing a bed. Service at the front desk was generally slow but effective.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Melissa B, Thank you for staying at Best Western The Plaza Hotel recently and for taking the time to write a review about your experience! We are pleased to hear we were able to meet your expectations on this stay. We do strive to provide quick and efficient service and so we will look into your front desk concern and see how we can improve. Thank you again for staying with us and look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Friendly but Noisy"

3
08/05/2016

I would give this hotel more stars but my room 711 is way too noisy and they know it as they supply ear plugs. Hotel is clean, food is good in both restaurant and the little convenience store in the lobby. Flat screen, nice pool, palm trees but there is a highway overpass very close to this side of the hotel, you might ask for a room on the other side. Again staff are so friendly, bus stops outside and it's $ 2.50 to get to Waikiki Beach although with the public transport it's stop and go so it about 1 hour.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Miike2000, Thank you for staying at Best Western The Plaza Hotel recently and for writing a review! We thank you for sharing your experiences with us and sincerely apologize we were not able to fully meet all of your expectations. Being close to a freeway, we understand there may be noise and we are doing all we can to minimize this noise. We also have quieter rooms away from the freeway, which have been advised by previous guests that it is better. Though we have challenges, we are pleased to hear that our staff was friendly and the amenities we offered met your expectations. Thank you again for staying with us and we look forward to welcoming you back soon! Mahalo, Brent Kitsu Assistant General Manager

"Awesome Hospitality and great staff!!!"

5
07/05/2016

I stayed here for three weeks and my experience was great. Beau and Fran was just amazing at the front desk. I never worried about any noise or bad room service. I loved the staff and I hope to come back soon!!! Thank you for a wonderful experience!!! :-)

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Johnny H, Thank you for staying at Best Western The Plaza Hotel recently and for taking the time to write a review about your experiences. Thank you for staying with us for three weeks and thank you for recognizing Beau and Fran for the service they provided you. Beau and Fran are great ambassadors of Aloha and really do make our staff feel welcomed! We will be sure to share this with them and thank them for a job well done. Thank you for staying and we definitely look forward to welcoming you back again soon! Mahalo, Brent Kitsu Assistant General Manager

"Military "

5
07/05/2016

This hotel was great! I really enjoyed my stay. They are very helpful and military friendly when it comes to making a PCS move to the Island! Nice pool, mini store inside the hotel and a gym that is well kept. Amalia did a great job making sure my room was good and that I had everything I needed to make my stay pleasurable.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Tekeia W, Thank you for staying at Best Western The Plaza Hotel recently and for writing a review! Thank you for the compliments about the hotel during your stay and we are pleased to have been one of the first people to welcome you to Hawaii. Transitioning to Hawaii on PCS orders is tough and so our staff does all it can to welcome our guests with Aloha! Thank you for recognizing Amalia on the great service she provided you during your stay. She is a great housekeeper and one of many great housekeepers and staff we have at our hotel! We will be sure to share this review with her. Thank you again for staying and we hope you are now settled into your home here in Hawaii. Please feel free to stop by again! Mahalo, Brent Kitsu Assistant General Manager

"Clean and close to the airport "

5
06/05/2016

We only stayed one night as we were taking an early flight the following day. The hotel is close to the airport and very clean with everything you need including free wifi. The staff at the front desk were helpful and easy to deal with and the gift shop was reasonably priced.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Dem11, Thank you for staying at Best Western The Plaza Hotel recently and for writing a review! We are appreciative of your comments about your experiences and we are pleased to hear we were able to make your stay comfortable. Although it was a short stay, hearing that our staff were "helpful and easy to deal with" is what we strive to do knowing we are located near the airport. Thank you for staying with us and we hope you have returned safely home. We look forward to your return visit! Mahalo, Brent Kitsu Assistant General Manager

"Casual, comfortable atmosphere, First Class Customer Service"

5
06/05/2016

Thanks to Fran and Mena at the front desk, I will always be a Best Western patron (unless they leave). From pleasantly checking in a walk-in, to adjusting my reservation in order for me to handle my tedious work schedule, providing all sorts of local advice, graciously even waiving a penalty with a complimentary late check out, I truly felt cared for by the top-notch staff at this hotel.

"Nice place to stay"

4
05/05/2016

Outstanding house keeping service. Emelita was very nice and professional. She always have a pleasant smile and a warm greeting for you. Great location to avoid the crowd and traffic at the beach. Restaurants close by,

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha sxerslakers15, Thank you for staying at Best Western The Plaza Hotel and for writing a review! Thank you also for recognizing Emelita for the "outstanding house keeping service." We will be able sure to share this review with her and thank her for a great job. Our staff do a great job in ensuring our guests are comfortable while they are here. Thank you again for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Great Place to Stay Close to the Airport"

5
29/04/2016

To break up trip from Hawaii to Japan and Japan to Hawaii, I generally stay at The Plaza Hotel (Best Western). Due to schedule, when inbound to Hawaii, I get in very early and the hotel staff went above and beyond to accommodate my stay. Special thanks to Mena and Fran for their excellent support and help. The shuttle driver, the maid staff and the food service people all gave me that wonderful Hawaiin welcome. I will stay here again. The only small issue I had was the room shower head, the shower head needed replacement causing the water to come out extremely slow without pressure.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Charlie B, Thank you for staying at Best Western The Plaza Hotel and for writing a review. We are pleased to hear you chose to stay with us to break up your trip and that you continually stay with us. We are appreciative of the support and we are hopeful you are enjoying the upgrades that have taken place over time to improve our hotel. Thank you for recognizing Mena and Fran for a job well done! They do a great job in welcoming and assisting our guests. We will be sure to share this with them and thank them for a job well done! We apologize for the shower head issue and will look into this concern to ensure other guests will not have the same concerns. Thank you again for returning and we look forward to welcoming you again! Mahalo, Brent Kitsu Assistant General Manager

"Great stay for early morning flight"

4
29/04/2016

Very friendly staff. 24 hour shuttle to airport that runs every 30 min. Higher floors and rooms toward the back have less traffic noise. Parking available on site for a charge. Restaurants available on premises or shuttle to sister restaurants. McDonald's is the next block.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha readeasy, Thank you for staying at Best Western The Plaza Hotel recently and for writing a review. We are pleased to hear we were able to meet your expectations and we couldn't agree with you more that "very friendly staff. Higher floors and rooms toward the back have less traffic noise." We have many amenities to offer our guests, who would be surprised to see what we have to offer. Thank you again and we look forward to a future visit from you! Mahalo, Brent Kitsu Assistant General Manager

"Great place to stay for overnight layover"

4
27/04/2016

To break up trip from Narita Airport in Tokyo to Houston, we stayed again at The Plaza Hotel (Best Western). Due to schedule, we hoped we could check in a bit early. Really exhausted. Staff was most accommodating. Really helped us out; at our age, need all the help we can get. Breakfast was fine; room was spacious - typical of most Best Westerns. The helpfulness of the staff, from front desk (Ms Sharon in particular), the shuttle driver, the maid staff and the food service people all gave us that wonderful Hawaiin welcome. We will stay here again if we do a layover. Also would recommend this hotel if flights canceled. Call immediately for a room as we hear that it becomes very popular when mainland gets snow delays in winter. Also, the Wifi was super. Maybe best we've had in any number of hotels.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha RiverCajun, Thank you for staying at Best Western The Plaza Hotel recently and for taking time to write a review and advising us of your experiences. We are pleased to hear our staff was able to accommodate you and welcome you on your short layover back to Houston. Thank you for recognizing Sharon on her service, along with the other employees during your stay. We will be sure to share this review with her and others and thank them for a job well done. Thank you again for being our sales person and recommending us to others. We hope you are now settled back in Houston and look forward to your next visit! Mahalo, Brent Kitsu Assistant General Manager

"Convenient location and very affordable!"

4
25/04/2016

The location of this Best Western by the airport was ideal for us because we did not want to drive in the city traffic of Waikiki and downtown Honolulu. Also, the hotel location was very close to the rental car lot so returning our rental car took only a few minutes. Regarding the hotel service, we were extremely pleased with the quick and polite action they provided when we checked in; After bringing our luggage up to our room, we saw that we were placed in a room with 2 double beds - we were supposed to be in a room with a king size bed. The staff immediately resolved the problem and placed us in the correct room on the same floor (which made for easy movement of our luggage). An additional positive note, the hotel restaurant service was great and the gift shop customer representative was always friendly!

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha slcabebe, Thank you for staying at Best Western The Plaza Hotel and sharing your experiences with us with your review! We are pleased to hear we were able to meet your needs on this stay. As you mentioned, "the hotel location was very close to the rental car lot so returning our rental car took only a few minutes. Regarding the hotel service, we were extremely pleased with the quick and polite action they provided when we checked in..." We apologize for the inconvenience regarding the bedding request, but glad we were able to quickly resolve it. Thank you again for staying with us and we look forward to welcoming you back. Mahalo, Brent Kitsu Assistant General Manager

"Convenient, Clean, Classy and Comfortable!"

5
25/04/2016

This experience was more than ideal. Convenient, clean, classy and comfortable, we are looking forward to another stay here. Thank you for the ease of transportation via complimentary airport shuttle service - the first amenity that attracted us to the property. Excellent, 5-star experience all the way! Friendly, attentive staff. Great food at the on-stie restaurant. For anyone who loves to travel without hassle. GREAT Stay!!

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Victoria S, Thank you for staying at Best Western The Plaza Hotel and for writing a review of your stay! We are pleased to hear you write "this experience was more than ideal. Convenient, clean, classy and comfortable..." We couldn't agree with you more! Though we are nestled in an industrial area near the airport, we would like to think we are an oasis for our guests. We are not luxury, but we do have many great amenities to offer our guests who are here for a quick layover. Along with our staff that provide "Excellent, 5-star experience all the way! Friendly, attentive staff," we are pleased to hear we were able to meet your expectations. Thank you again for staying with us and "we are looking forward to another stay here." Mahalo, Brent Kitsu Assistant General Manager

"Ok but doesnt show best western in the best light"

3
24/04/2016

I have always used Best Western when travelling. This time I was disappointed, the service, the room etc was all mediocre. No room service etc The beds have not been moved or cleaned under for a long time

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Lynnedalrymple, Thank you for staying at Best Western The Plaza Hotel recently and for taking the time to write a review! We apologize that we were not able to meet your expectations on this visit. As you can see from previous guests, our staff has normally provided great service to our guests. We will look into this and use this as a teaching opportunity. We will also look into the cleaning of your room as well and follow up as needed. We would like to have an opportunity to welcome you back, so please contact me directly at (808) 837-5931 so we can discuss. Thank you and hope to hear from you! Mahalo, Brent Kitsu Assistant General Manager

"Nice Hotel near the Airport"

4
24/04/2016

On a recent trip to Honolulu a friend and I had to stay two extra days because of flights canceled due to snow in Denver on our return trip. We were able to find a room at the Best Western Plaza Hotel at a nice rate. The hotel is near the airport and the hotel shuttle was prompt is picking us up and later returning us to the airport. Our room was clean and comfortable, and the staff friendly and helpful. There was a nearby McDonalds Restaurant and also a nearby bus stop, which allowed us to easily find transportation into Honolulu and Waikiki for further exploring on our extra days in Hawaii. We had a pleasant stay!

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Donto1, Thank you for staying at Best Western The Plaza Hotel recently! Thank you also for writing a review! Though it is unfortunate your flight was delayed, we are pleased to have had the opportunity to welcome you here. As you mentioned, "our room was clean and comfortable, and the staff friendly and helpful." We will be sure to share this with the staff and thank them all. Thank you again for staying and hope you arrived safely back home! We look forward to having the opportunity to welcome you back again. Mahalo, Brent Kitsu Assistant General Manager

"Great hotel for airport stopover"

4
24/04/2016

I was extremely happy with this hotel. The rooms were spacious, clean & comfortable & the beds very comfortable. We did ask for a quiet room so the highway noise didn't bother us at all. The airport shuttle was great & we didn't have to wait more than 5 minutes to be picked up. The staff were friendly and helpful. This is the best option for a stopover near the airport.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Joan B, Thank you for staying at Best Western The Plaza Hotel and for writing a review sharing your experiences with us. As you mentioned, "the rooms were spacious, clean & comfortable & the beds very comfortable." Along with "the staff were friendly and helpful." We strive to ensure all our employees and managers welcome our guests with Aloha and ensure they are comfortable while staying with us. Thank you again for your stay and we look forward to your next visit! Mahalo, Brent Kitsu Assistant General Manager

"Close to airport, good shuttle"

3
23/04/2016

If you just need a place close to the airport, this works well. It has the freeway on three sides, so it is a little noisy, but close your eyes and pretend it's the ocean. It was clean and efficient with excellent shuttle service every 30 minutes.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha JHudsonGainesville, Thank you for staying at Best Western The Plaza Hotel! Thank you for taking the time to write a review and sharing your experiences. We are close to the airport and have a complimentary shuttle. Though we have our challenges, we do all we can to ensure our guests are comfortable. We do have quieter rooms in the back of the hotel, so upon your return visit, please request for one. Thank you again and we look forward to your return! Mahalo, Brent Kitsu Assistant General Manager

"Hotel Needs a Makeover"

3
22/04/2016

The hotel is conveniently located to the airport and Pearl Harbor. The breakfasts were very good and the staff very friendly. The hotel's carpet needs replacing. The mattresses are long overdue to be replaced and the A/C is frustrating.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha John L, As we always do, thank you for staying at Best Western The Plaza Hotel and writing a review sharing your experiences! As you mentioned, we are "conveniently located to the airport and Pearl Harbor. The breakfasts were very good and the staff very friendly." We apologize for the inconveniences you experienced while here and we would like to let you know that we are finalizing plans to refresh our rooms and furniture. We feel that once this is completed, we our guests will be very excited. Thank you again for staying with us and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Service "with a smile""

5
22/04/2016

I like to recognize Cecilia for her commendable customer service. She was very accommodating - more than willing to offer me a room that fits my style. I have been staying in this hotel for the past 3 years and never had any unfavorable experience. Kudos to the management for such outstanding effective employees training program.

"Convenient to airport and Pearl Harbor center"

4
21/04/2016

This hotel is very close to the airport, reasonably priced, clean, with very helpful staff. We stayed here just one night, as we flew into Honolulu to visit the Pearl Harbor Memorial, and then flew out to the "Big Island" the next day. The hotel staff were very friendly and helpful. They provided us with good advice on how best to visit the Pearl Harbor Memorial. The rooms were clean and the bed was comfortable. The only negative is you can practically touch the interstate overpass from this hotel! But that is also what makes it convenient for "in and out" travelers to Honolulu. I think it's a reasonable price to pay for convenience. I slept well and never heard the traffic. My wife, a lighter sleeper, said she heard the traffic. The evening we arrived at the hotel we decided to take the city bus to see Waikiki Beach. Riding a city bus during rush hour in Honolulu is an experience in itself, and gave us a firsthand understanding of why this city is rated worst in the nation for traffic!

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Puckmeister, Thank you for staying at Best Western The Plaza Hotel recently! Thank you also for taking the time to review the hotel and share your experiences. We agree with you that we are "close to the airport, reasonably priced, clean, with very helpful staff." Our staff truly do exude the Aloha spirit and try to ensure all our guests are comfortable while here. We apologize for the noise, but please know we do have quieter rooms toward the back of the hotel. On your next visit, please request this and our staff will be sure to accommodate you. Thank you again for staying with us and we look forward to welcoming you back in the future. Mahalo, Brent Kitsu Assistant General Manager

"Best value in town!"

5
21/04/2016

I stayed over Christmas and was very pleased with the hotel. It was very clean, quiet, affordable and the staff was amazing. They went out of their way to answer questions and help me with whatever I needed. In particular I would like to give a huge shout out to Beau and Charis at the front reception desk. They know what customer service is all about! Nice job ladies!

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha 931carolynf, Thank you for staying at Best Western The Plaza Hotel over Christmas last year. Thank you also for coming to TripAdvisor to write a review as well! We are pleased to hear we were able to meet your needs while here and that Beau and Charis were able to make you feel comfortable. As you mentioned, Best Western The Plaza Hotel is "very clean, quiet, affordable and the staff was amazing." We will be sure to share this review with Beau and Charis and thank them for a job well done. Thank you and we look forward to your return visit! Mahalo, Brent Kitsu Assistant General Manager

"Airport overnight"

5
20/04/2016

It was great hotel friendly staff. we enjoyed the restaurant, huge portions great pasta dishes. They have free transport to airport. Would stay there again. Rooms were clean and spacious. Free coffee in the AM.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Merrie Jo A, Thank you for staying at Best Western The Plaza Hotel and writing a short review! As you mentioned, we are a "great hotel friendly staff." We have a great restaurant with great dishes for dinner, as well as breakfast! We are pleased to hear we were able to meet you expectations. Thank you again for staying with us and we look forward to your next visit! Mahalo, Brent Kitsu Assistant General Manager

"Stayed here on a return trip from the Philippines."

5
20/04/2016

Stayed here for a few days after returning from Cagayan De Oro Philippines. Nice place with good rates. Will stay here I am sure on our next rip. Lived in Hawaii from 1969 to 1973 and 1975 to 76. Next trip through Hawaii we plan on seeing how much things have changed around Schofield barracks and the like.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Carl R, Thank you for staying at Best Western The Plaza Hotel recently! Thank you for taking the time to write a review and for sharing your experiences with us and other potential guests. Welcome home! Glad you were able to return even though for a short stay. We hope when you return, you will be able to see more of the improvements we are making. Thank you again and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Certainly not a resort, it is a low-cost airport hotel with shuttle service"

2
19/04/2016

We arrived late in the evening from Kona with a early morning departure for the Mainland. We looked for something close, with a shuttle and low cost. We found the Best Western Plaza. Everything seemed worn and dated in the hotel with construction/repair taking place on the restaurant, pool, etc. No worry McDonalds is on the same block on the far side of the hotel. Shuttle service picked us up and returned us to the airport very timely. Good for a short overnight, with the hotel shop being more expansive than you would expect for travel supplies. Hotel lies beside an elevated highway and a ground highway. Ask for a room away from the noise.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Raymond L, Thank you for staying at Best Western The Plaza Hotel! We thank you for your review and we apologize we were not able to meet your needs. We are located near the airport with some industrial areas, which is similar to many other airport hotels in other locations. We are always looking at ways to improve our hotel and so recently, we were working on upgrading a few areas. We also are working to refresh our rooms this year and once that is completed, we feel we will exceed our guests' expectations. We hope you will consider returning then. Thank you again and we wish you the best when you are back in Hawaii. Mahalo, Brent Kitsu Assistant General Manager

"Best Western"

5
19/04/2016

Thank you for the wonderful stay. We will definitely like to,stay here again. Food was delicious and your restaurant staff was great! Usingm the shuttle to the airport was very convenient! The room was very clean and spacious!

"Refuge from a delayed flight"

4
18/04/2016

We were about to board our flight from Honolulu, only to learn that the destination runway was flooded and the flight was delayed by 24 hours. We needed overnight accommodation, but were unfamiliar with the locality. Fortunately a fellow traveller recommended the Best Western - just around the corner and a few minutes drive on the hotel's complimentary shuttle. It proved to be the perfect refuge, comfortable beds, quiet rooms, an on-site convenience store, and a restaurant . The staff was obviously accustomed to stressed out grumpy travellers, and were extremely helpful and obliging As one might expect, the hotel location cannot be described as scenic - it is surrounded by buildings used to service the airport. However, just a short distance away we found a group of inexpensive cafe's and a few other retail outlets. Summing up - a handy location, clean quiet rooms, good staff, and a free shuttle back to the airport to resume the journey.

"Good Value"

4
18/04/2016

This hotel is a good value and is in a very good location if you're visiting Pearl Harbor, Hickam Air Base, or Ft. Shafter. It's less expensive than the hotels in Waikiki and you are only minutes away. Bus stops close to hotel and if you're going to Waikiki, then that's your best choice. It's next to H1, so you may need ear plugs (the hotel provides). Has a shop downstairs next to the lobby and a laundry area if you're here for an extended stay.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha James S, Thank you for staying at Best Western The Plaza Hotel recently and for taking the time to write a review! As you mentioned in your review, "this hotel is a good value and is in a very good location." We also agree that "it's less expensive than the hotels in Waikiki." We are a hidden gem for those looking to be away from Waikiki and want to be closer to the other part of the island. Thank you again for your stay and review. We look forward to your next visit! Mahalo, Brent Kitsu Assistant General Manager

"Best house keeping service Ms.Luz"

5
17/04/2016

I been staying at the hotel for 10 days and Ms. Luz has done an amazing job of cleaning the entire room. She always has a smile and is very friendly, she is so nice and respectful and treated my wife and I as family. The hotel is very nice and Ms. Luz just made it better. Thank you for all you do Ms. Luz and for anyone that is thinking of staying at the best western do it because it is worth it.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha 12dsoria, Thank you for staying at Best Western The Plaza Hotel recently! Thank you for writing a review as well and sharing your experiences with us. We are pleased to hear that while you are here, Luz is taking care of you and making your stay comfortable. Staying in a hotel for that long can be stressful and so we are glad to hear our she has made it less stressful. We will be sure to thank her for a great job and share this review with her and her colleagues. Thank you again and if there is anything more you need while you are still with us, please let us know. Mahalo, Brent Kitsu Assistant General Manager

"Day use room thank you Fran"

5
16/04/2016

We docked at the pier from our cruise and needed a place to stay because of a late flight departure. My husband woke up with vertigo so our plans to tour changed. I called the Best Western from the ship and they told me of their day use rooms. Check out time was 6 pm but I asked for an extended checkout. Fran at the desk went out of her was to get us a delayed departure since out flight wasn't until 10:30 pm. The staff was friendly and the room was clean and comfortable. Thank you Fran for all you help

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha tpeavy1, Thank you for staying at Best Western The Plaza Hotel recently and for taking the time to write a review to share your experiences! We are sorry to hear your husband had vertigo and couldn't see the island. However we are grateful it allowed us the opportunity to welcome you here. We have a great hotel to offer guests looking for a quick layover, short stay, or even a couple days! We even have great employees like Fran, which you were able to experience. We will be sure to share this with her and thank her for a job well done. Thank you again and hope your5 husband is now recovered and doing well. WE look forward to welcoming you back again. Mahalo, Brent Kitsu Assistant General Manager

"Great airport hotel"

5
16/04/2016

Wonderful place to stay if you want to be near an airport. Fran, at the front desk, was extremely helpful, getting us into rooms very early in the day so we could settle a bit before setting out for the day. I would definitely go back.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Kathy T, Thank you for staying at Best Western The Plaza Hotel recently and for writing a review! We are pleased to hear we were able to meet your needs on this trip and that Fran was able to assist you during your stay. We will be sure to thank her for doing a great job and will share this review with her and our other staff. Thank you again and we are excited to hear you will "definitely go back." We can't wait!! Mahalo, Brent Kitsu Assistant General Manager

"Jetstar cancellation unsatisfactory accomodation "

1
13/04/2016

After appalling service from Jetstar ground staff, in particular, the manager, Dorrie, who disappeared to leave 2 staff to deal with 200 very unhappy people after a flight cancellation. We waited almost 3 hours for a shuttle bus to what can only be described as a dive as the accomodation provided to passengers with no certainty of a flight tomorrow. Pool closed, restaurant closed, shuttle provided to sister property to use pool and $30. dinner. The only reason Jetstar could find enough rooms in one place to accommodate a flight load of people is that you would have to be mad to pay for a dingy, dated and sad sad place to stay. What a crap way Jetstar managed to ruin our holiday in Hawaii. The 3 hour delay coming over was enough but this is icing on the cake.

"Old, bad location"

2
13/04/2016

Rooms need upgrading. Location is in industrial area next to noisy freeway. Staff is friendly and helpful though, and hotel is kept clean. Several lights in the room did not work. Window air conditioner was noisy. Bed was comfortable.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Stephen J, Thank you for staying at Best Western The Plaza Hotel recently! Thank you for writing a review and sharing your experiences. We are currently working on determining a schedule to give our rooms a refresh and so we are hopeful to complete this by the end of the year. If not, it will be done in early 2017. Once we complete the room refresh, we feel it will exceed our guests' expectations. Thank you again for staying with us and we look forward to welcoming you back to see the changes we will have made. Mahalo, Brent Kitsu Assistant General Manager

"Close to the airport"

4
12/04/2016

We booked this hotel as we had an early morning flight and they offered a free airport shuttle. The front rooms are very close to a very noisy freeway, so ask for a room out the back. The rooms are quite large with a fridge and a coffee machine, but it is quite dated but clean and comfortable. We arrived late and left early so did not use the restaurant or other facilities.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Colin K, Thank you for staying at Best Western The Plaza Hotel recently! We would also like to thank you for taking the time to write a review and share your experiences with us. We hope we were able to meet your expectations on such a short trip. As you mentioned, we have some great amenities for our guests and we are looking to refresh our rooms as well. Thank you again for staying with us and hope you reached your destination safely! We look forward to a return visit. Mahalo, Brent Kitsu Assistant General Manager

"Smashed Potatoes my behind because I am not allowed to say the A word"

1
10/04/2016

Fran was wonderful checking me in. We desired early check in but the rooms were not available. We flew over night from Asia and were tired. She directed us to a shopping mall where we provisioned and then called us when our rooms were ready. Throughout our stay Fran was awesome. She gave advice for meals and great directions for 3 tired travelers that had never been in Hawaii. The restaurant is great for breakfast. The entire staff is wonderful and attentive. Unfortunately the dinner chefs leave much to be desired. I ordered pork chops which were lovely. However the sides at $7 each were terrible. I ordered the 'garlic smashed potatoes'. I received a dozen baby potatoes in grease. When I explained to the waiter that for $7 a side this was not what I expected. He graciously took them back to the kitchen. He returned 1 minute later with the same potatoes with what looked to be someones fist print in them. I guess at the Best Western Hulk Smash potatoes. Again, tonight as I am a glutton for punishment and a lover of pork I ordered the same dish and received the same baby potatoes devoid of salt, pepper, garlic, butter, chives, and even a hint of sour cream. I offered to make the dish for the chef. I asked to have the potatoes reheated, a dollop of butter, salt, pepper, two tablespoons of sour cream, chives and bacon bits but they would not let me make that order. They could not find my credit receipt and so I paid $7 for a container of cold, raw potatoes that were left at the cashier stand. I did not get recompense but did suggest that the chef use the baby potatoes as suppositories. Cashier actually googled 'smashed potatoes' when I pointed out the difference she said, 'Those are regular smashed potatoes, not garlic smashed potatoes. I would not be so upset but the initial knuckle prints in the first batch of 'garlic smashed potatoes' shows an arrogance and distain that does not belong in customer service. I think this is not the Best the West has to offer.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Mark C, Thank you for staying at Best Western The Plaza Hotel and for writing an extensive review of your stay. We are pleased to hear Fran was great upon arrival and throughout your stay. We will be sure to share this review with her and thank her for a job well done. Regarding your concern about our version of smashed potatoes in the restaurant, we would like to apologize we were not able to meet your expectations. However many restaurants offer different variations of potatoes and other items and so our smashed potatoes are the way we feel comfortable serving them. We have been serving them since January 1, 2016 and have not had any concerns regarding the presentation or look of them. To be honest, it is the most requested side order. We discussed this with the staff and cooks, as well as other Executive Chefs and made a few adjustments. We are appreciative of your stay and for sharing your concerns with us. We thank you again and look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"Very Nice"

4
10/04/2016

This hotel was perfect for my transfer trip to my cruise. The staff and room was wonderful. It was close to the airport. Free pick up shuttle was great and on time. This hotel has a onsite cafe and a onsite mini store. The hotel is close to a freeway. The noise level may bother some people. However, it is quite at night when it is less traffic. Complimentary internet.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha vernita40, Thank you for staying at Best Western The Plaza Hotel and for writing a review to share your experience with us. We are pleased to hear we were able to meet your expectations on this short trip before your cruise. As you mentioned, we have many amenities for our guests and are happy to hear you were able to use them. Thank you again for staying and we look forward to your next visit! Mahalo, Brent Kitsu Assistant General Manager

"Terrible hotel. Time to bulldoze and rebuild."

2
09/04/2016

Very old and not so clean. Beds are ridiculously small and bathroom is woeful but the worst thing is the noise from the elevated highway. Do yourself a favour and stay somewhere else. Staff and service is very good though.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Andrew B, Thank you for staying at Best Western The Plaza Hotel recently and for sharing your concerns with us. We apologize we were not able to meet your expectations on this visit, however I would like to advise that all of our beds are standard full and king size beds. We are also in the process of finalizing our decisions for a room refresh, which we feel will surprise many of our guests. Though we do have rooms near the freeway, we have many rooms toward the back of the hotel, which are much quieter. Thank you again and wish you the best in your future visits to Hawaii. Mahalo, Brent Kitsu Assistant General Manager

"Pretty neat"

4
05/04/2016

Skip down a little for the pointers. I would have given it 5 but I don't want to oversell this place, the hotel is nice the staff are funny and friendly. The only down fall I have to say is the location. I haven't went to the pool but there was people there enjoying it their gym room is pretty nice (12th floor) because they have free weights and not just a machine and treadmills. But the room, so while I was here for a few days I had friends rent a room at the Princess Sheraton in Wakiki and man oh man that room looked like butt compared to the rooms here. The room itself is nice and spacious but I wish the bathrooms were a little bigger. Bottom line. -nice room small bathroom -right by the freeway always hear cars(didn't stop me from sleeping) -Make sure you have uber or Lyft!! To get you where you need to go. (Ex 16$ from here to Wakiki) -explore the local area there are a few food joints around that are pretty great Ps: I had a awesome made, Annie, she told me some great food places to go and nice places to get some souvenirs (that aren't too over priced)

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Enrique F, Thank you for staying at Best Western The Plaza Hotel recently! We are appreciative of your stay and for the time you took to write a review. We are humbled for your compliment that we are better than the Sheraton Princess Kaiulani hotel. We do have clean and comfortable rooms and other great amenities to offer our guests, despite being in an industrial area. Thank you again for your complimentary review and for highlighting the positives we can offer here! We look forward to welcoming you back in the future! Mahalo, Brent Kitsu Assistant General Manager

"Best Western The Plaza Hotel, Honolulu"

5
05/04/2016

We stayed here because we arrived late, it was close to the airport and we were staying only 2 nights. The room was clean, the bed very comfortable. We stay at Best Western when ever possible because we are always satisfied with the hotel.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Sallyjimw, Thank you for staying at Best Western The Plaza Hotel this week! We are pleased to hear we were able to meet your expectations on this trip and that you enjoyed staying with us. Please return to us later this year as we are in the process of refreshing our rooms to provide them with an upgraded look. Thank you again and we look forward to your return! Mahalo, Brent Kitsu Assistant General Manager

"Maid Service "

5
04/04/2016

Aloha, Was greeted and remembered by first name by my room house keeper, Ms. Amalia, on a daily basis during my stay. Love that personal touch as well as her keeping my room clean, fresh and stocked. She was always cheerful and had a "Good Morning" and "Have a Good Day" greeting and of course, "Is there anything I can get you?" to include remembering my name. I appreciate that when everything in service now days is so "wham bam" without so much as a thank you for your patronage. For a hotel that's not the Ritz or a Hilton, I applaud Ms. Amalia for her graciousness and professionalism. Mahalo!

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha V F, Thank you for staying at Best Western The Plaza Hotel recently! We thank you for writing a review and sharing your encounters with Amalia. We are pleased to hear she provided the personal touches that met your expectations. As you mentioned, "everything in service now days is 'wham bam' without so much as a thank you for your patronage." Here at Best Western The Plaza Hotel, we strive to ensure all our guests receive the ultimate in service. We will be sure to share your review with Amalia and thank her for a job well done. Thank you again and we look forward to welcoming you back soon! Mahalo, Brent Kitsu Assistant General Manager

"A Nice Surprise"

5
04/04/2016

A most welcome surprise … the place looks really spruced up from my last visit several years ago. The location is bizarre, almost tucked under a freeway with roaring trucks, but inside the hotel all is very nice. Our room was fairly quiet. The hotel is a 10 minute complimentary shuttle ride from the airport, the staff is superb, the rooms spacious and comfortable. We found the room a/c pretty useless, but they brought us a fan and we slept well. There's even a nice smoking lounge on the 5th floor. The breakfast menu was large and the food delicious. No room service because the hotel restaurant is only open a few nights a week, but their sister property has terrific food, and it's a very quick walk. I'd recommend this hotel, it was a good value.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha judy n, Thank you for returning to Best Western The Plaza Hotel! We are thankful for your review and we are pleased to hear that we were "a most welcome surprise." We are hopeful you have enjoyed the upgrades we have made in the past couple years since your last visit. As you mentioned, "The hotel is a 10 minute complimentary shuttle ride from the airport, the staff is superb, the rooms spacious and comfortable." We will be upgrading more later this year, including our guest rooms. Thank you again for staying with us and we look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"One night stay "

5
02/04/2016

This hotel is clean & bed comfortable with a yummy breakfast on offer in dining room I can certainly recommend this hotel to overnight travellers who wish to be at airport next day and they offer a free shuttle service something we did not encounter anywhere else we stayed so a bonus

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha alemap22, Thank you for staying at Best Western The Plaza Hotel! Thank you for writing a review and letting us know we were able to meet your expectations. We agree that "this hotel is clean & bed comfortable with a yummy breakfast on offer in dining room." Thank you again and we look forward to your next visit! Mahalo, Brent Kitsu Assistant General Manager

"Good Stopover hotel"

4
02/04/2016

If you're in Honolulu and not needing to go be a tourist (i.e. making a stopover), this hotel is a pretty good place. A little too expensive IMO but not too bad considering it's in Hawaii. It's convenient to the airport, has an on-demand shuttle, and has a variety of nearby food locations. Local bus service is at the front door to all locations on the island. Breakfast is very good, dinners a little less so, but satisfactory. Staff was very courteous and efficient, rooms clean and comfortable. Not much of a "view" and too close to a noisy expressway were my only 'complaints'.

"Pedro Rivera- amazing service by everyone"

5
01/04/2016

Chris was very helpful in getting us to where we needed to go and helped us in our stressful situation to get to the right hotel. I would like to thank Meua, Sharon, Zauaida, Teehie, Michael, Marci, Chabdra, Beau, Soledad, for making my stay very comforting. We have 3 kids so things can be quite trying at times and you put my life at ease by reducing the amount of stress I was under. Thank you all for everything. I would recommend everyone to come and stay because you make everyone feel like family. Mahalo the Rivera family

"Extremely convenient, clean and well run"

4
31/03/2016

This is the perfect place to stay if you arrive on a late flight or are leaving early. It's also not too far from Pearl Harbor if you want to visit there. The staff were friendly and professional. They gave us a free room upgrade when we stayed there again the night before we left Hawaii. Most of the rooms do not face the highway, so that was not a problem.

"If I could rate 4.5 stars, I would"

4
29/03/2016

We stayed here overnight on our way to New Zealand, but will stay here anytime we are in this area. Yes, the shuttle service is great. And our driver was so friendly and helpful, he even helped us get our luggage in the elevator and into our room. He told us his name and that he would be on duty until 10p if we needed anything. What a gracious man. The front desk staff were so friendly and helpful. I needed a sewing kit (didn't know if those were even made anymore) at check-in, and the lady gave me one after checking it to be sure all items were included. Thoughtful touch. The restaurant breakfast was very good. I don't know why this hotel was not busier; we did not notice any noise that night. The room was perfectly clean and had everything we needed, and then some.

"Disappointing."

2
27/03/2016

This is an absolutely no-frills room. The hotel is old and noisy, right next to the road. The bed is hard, the furniture is from the 70s or 80s, and the colors are harvest gold and avocado green -- remember that era? I didn't want to put my feet on the carpet, but the bed seemed clean. There is an attic access door in the ceiling and the "closet" has no door. The lobby is no-frills as well, but there is a convenience store inside, which sells drinks and snacks. We couldn't access the WIFI, and had to use the hot-spot on our phone. The air conditioner works fine when turned all the way down, but if you want to adjust the temperature, it's difficult. If you need a room at the airport, this might be your best option, but I'd double-check. Next time, we have decided that a short drive to another hotel is worth it, even for an early morning flight.

"Good for overnight near the Honolulu Airport"

4
27/03/2016

I stayed at this hotel near the Honolulu Airport as I had a 6am flight, and was not sure of the traffic situation from Waikiki that early on a Friday morning. While this is an older hotel, I found my room very well kept, comfortable, clean, and well appointed. The air conditioner worked very well. I was on the ninth floor, on the back side of the hotel and had a view of the airport. Many have commented on the noise level but being away from the Nimitz Highway, I heard no traffic noise, and minimal airport noise. Staff were very friendly and airport shuttle was on time. There is a restaurant on site but it is closed a few nights of the week. There is a fairly well stocked store in the lobby with frozen and microwave food if you are stuck. Overall positive stay, and I would stay here again.

"Close to airport"

4
27/03/2016

This Best Western suited our purposes being close to the airport. The noise of traffic during the night was a bit loud but the bed was comfortable, the room fairly spacious. Our A/C was very noisy the first night and when I reported it, a repair man came within 10 mins to look at it. He unfortunately couldn't fix the noise but when we returned the next day, the A/C had been replaced with a new unit. Very impressive service.

"Nice hotel near airport"

4
26/03/2016

The hotel is conveniently located near Honolulu airport, but also beside the highway. We heard some highway noise at night but it did not disturb our sleep. A short walking distance away were several car rental options. McDonald's is next door--important to us as we arrived late at night after long travel delays & were hungry. The hotel is modern, clean & with all the expected amenities. Front desk staff was very helpful. The drawback for us was location; if it were closer to Waikiki we would have been very happy to make it our home base.

"Good overnight"

4
25/03/2016

This is a very clean hotel located adjacent to the Honolulu airport. A free shuttle is provided making this very convenient. Our room was very large and well appointed, more than we needed for an over-night stay between flights. It had great block-out curtains and there was no air-traffic noise. Certainly recommend for a night between flights.

"Nice choice if you need to be close to the airport"

4
25/03/2016

The exterior is unprepossessing, but the staff members are friendly and helpful, the rooms are aging but clean and comforable, and the store in the lobby is unusually well stocked with all manner of supplies and foods--probably because the hotel has many extended stay military guests. There is an outdoor pool and a restaurant that opens for breakfasts (good) and splits evenings with the sister hotel's restaurant one block away (also good). I had no issue with loud jet noise from the nearby airport, and had great courtesy van pickup and deliver service from and to the airport. No problems at although I thought the cost was a bit high--probably because there aren't many hotels close to the airport.

"Hawaii"

5
25/03/2016

I used to stay at Hilton Hawaiian Village before. This was my first time I stayed at Best Western Plaza in Hawaii. I had the best experience staying at this hotel and it is hundred times better than Hilton Hawaiian Village. Five star service with staff Techie and Lorenzo. I recommend Best Western Plaza very highly.

"1 night stay in Best Western near Hawaii Airport"

4
23/03/2016

Staff is helpful to assist us on bus route to Waikiki and Pearl Harbour. Room is better than what we expect in view of the customer's rating of this hotel. Disappointed with the airport shuttle service causing us to wait for around an hour.

"Over-nighter"

4
23/03/2016

A very large clean room for an overnight stay when needing to be close to the airport. The free shuttle was very welcome. The room was very large and very clean, but the room was expensive given it is just a bed for a night. You would not stay there for your holiday

"Room service"

5
22/03/2016

The Best Western Hotel is overall the greatest hotels we've stayed in while in Hawaii. The best part of it was having our daily house keeper, I believe her name was Mercy and we were in room 602. This caring individual would just brighten our morning every single day with her welcoming tone of voice when she knocks politely on our door if we needed service, and her caring hospitality that she showed towards us. Her cleaning part of her was also a plus, she made sure nothing dirty was on the lying around. If one thing I would admire about this hotel, it would be meeting Mercy. God bless and thank you Best Western hotel for your ALOHA hospitality. Mahalo.

"I stay here every visit"

5
22/03/2016

The folks here are extremely nice and always extremely helpful. I have stayed here at the plaza many times in the last several years approximately 7 months in total. They do a great job of making me feel at home.

"HouseKeeping"

3
17/03/2016

So my husband and I have been at this hotel for over 40 days, waiting for our house to open up. While we have been here we have had many different types of experiences both good and bad. But throughout the entire stay the one thing I looked forward too was the housekeeper Amalia coming to our room. She was always smiles and always friendly and helpful and kind. I have three kids and 2, 4 year olds(twins). She always does extra touches like folding their special blankets ect... It helps, being stuck in a 2 tiny rooms with 5 ppl 3 of them being kids makes for some really stressful times and she helped keep at least one aspect of our stay pleasant. I want to send out a huge thank you to Amalia for making our stay pleasant.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Janice S, Thank you for staying at Best Western The Plaza Hotel recently! We are appreciative of your stay and for taking the time to write a review. We understand that staying in a hotel for 40 days can be cumbersome and so we are glad to hear everything is ok. Thank you for acknowledging Amalia for the service she does provide you and your family. We will share this with her and thank her for a job well done. Also, if there is anything we can do to assist you better, please let us know. You mentioned there are some things that have been good and bad. Please let us know so we can see how to make the remainder of your stay comfortable. Mahalo, Brent Kitsu Assistant General Manager

"GREAT SERVICE!!!!"

5
16/03/2016

This was a very central hotel (I've stayed for 10 day ). You're minutes from everything There's really no downside to this hotel. The restaurant is great, house keeping is wonderful Mercy she is the best, very nice and helpful and responsive. Recommended if you want to stay very central.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha kameron538, Thank you for staying at BEST WESTERN The Plaza Hotel yesterday! We are hopeful that your 10 day stay was comfortable and relaxful! Thank you for the wonderful compliments to the staff, especially Mercy. She does a great job in ensuring our guests are comfortable and is just one of many great housekeepers we have. We will be sure to share this with her and thank her for a job well done! Thank you again for staying and we look forward to welcoming you back soon! Mahalo, Brent Kitsu Assistant General Manager

"A Bit Hit and Miss"

3
15/03/2016

Overall a decent hotel with a good locale for my purpose. The staff was consistently excellent, very helpful and friendly. Others have noted the noise due to the proximity to the freeway, although it was noticeable wasn't too distracting. It had free wifi although it requires you to sign in on a daily basis which got a little annoying since we were there for 10 days. The facilities were great and I had few complaints. Overall some good things and some average things about this hotel.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Jason N, Thank you for staying at BEST WESTERN The Plaza Hotel! We are appreciative of your stay and writing a review. We are pleased to hear our staff was "consistently excellent, very helpful and friendly." We understand we face some challenges, but with great service, we feel we can overcome some of those challenges. We will be refreshing our rooms, as our design was approved by our owner. We are now just awaiting Best Western corporate to approve. We will also be upgrading our wi-fi service soon and we will see if we can keep our guests logged in longer than a day. Thank you again for staying with us and hope to welcome you back soon! Mahalo, Brent Kitsu Assistant General Manager

"Tysee our maid is fantastic. She is very etailedoriented and patient with my sons one in which is special needs!"

5
15/03/2016

The hotel as well as the resturaunt are amazing. The staff and comforts make an extended stay quite enjoyable. The food is great. They matched our TLA rates and the laundry facility is updated to accommodate card transactions. Tysee our maid was very friendly and personable!

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha karaeah, Thank you for staying at BEST WESTERN The Plaza Hotel recently! Thank you for writing a review to recognize Tysie, our housekeeping attendant. As you stated, she is "fantastic, detail oriented and patient." We will be sure to share this with her and thank her for a job well done. Thank you for the compliments on the food. We will be sure to share this with the restaurant and kitchen staff too. As you mentioned, staying at a hotel for an extended stay is never easy. We are glad we were able to make your stay more enjoyable and if you are still here, if there is anything you need, please contact us. Mahalo, Brent Kitsu Assistant General Manager

"Very average"

3
14/03/2016

Stayed one night in March 2016 waiting for connecting flight the next day. I would not stay here again. The hotel is old but clean and the bed and pillows were comfortable. However the road noise is seriously loud and constant - take good ear plugs and the hotel is handy to the airport but nothing else. Whilst my travel agent booked it for its location (to save taxi or shuttle fares) once we booked in there was nothing to do. We bused into Waikiki and taxied back again. We may as well have stayed in a nicer hotel and got the shuttle. (Budget travelers)

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Hermitage123, Thank you for staying at BEST WESTERN The Plaza Hotel recently! Thank you for your review about the service you received while staying with us. We apologize we were not able to meet your expectations. I would like to advise you that our room refresh design has been approved by our owner and we are just awaiting Best Western Corporate's approval. Once received, we feel our refresh will exceed our guests' expectations. Though this will not resolve your need for activities in the area, if it is a short stay, we would be an ideal place to be. Thank you again for staying and hope you will reconsider and stay with us again! Mahalo, Brent Kitsu Assistant General Manager

"Staff Aloha overtakes age of property"

4
13/03/2016

The staff at the Best Western The Plaza Hotel make this property a very good value proposition. I would agree with others that some of the room decor is dated and if you are expecting a modern in-room contained HVAC system, you won't find it here. I stayed with my son on a medically-related visit from Maui to Oahu so I really just needed a place to overnight between my surgery and the follow-up post-surgery appointment. I had previously been at The Plaza Hotel on a prior medically-related visit. On that trip, The Plaza had updated its cable television system and the local channels did not work on the television Staff tried many things to try to get the local channels to display in my room but were unsuccessful. After providing a review of the property that noted my disappointment, I was contacted by Tracey H Kuamo'o, the Guest Services Manager, to apologize that they were not able to address my issue and to respectfully request that I give The Plaza Hotel another chance. I did on this visit and I am happy to report that I was able to watch the local television channels in my room. I would recommend that if you are looking for a good value in a location near the Honolulu International Airport that you strongly consider The Plaza Hotel.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Evan D, Thank you for returning to BEST WESTERN The Plaza Hotel recently! As management, we are pleased to hear our staff was able to welcome you back and show you how we continue to improve in our service delivery! Thank you for giving us another chance to welcome you back and hope you have built confidence in us to continue to return. I would like to advise you that our design for a room refresh was approved and so we are just waiting for Best Western corporate to approve as well. We feel this will exceed our guests' expectations. Thank you for acknowledging Tracey on a job well done. She shared your previous experiences with us and so we are grateful as I mentioned to welcome you back. We look forward to welcoming you back and to be your hotel of choice when you come to Oahu. Mahalo, Brent Kitsu Assistant General Manager

"The staff members are amazing!"

5
11/03/2016

Staying here for over a month while waiting for a house can be a struggle for a family of 4 plus a large dog in a small two bed 2nd floor hotel room. The staff made the stay less stressful by always being kind and courteous. The housekeepers always did an amazing job, especially Sonia who always wanted to make sure we had everything we needed. It is also helpful when you get friendly smiles every morning and night from waiters/waitresses in the restaurant. Even the maintenance staff are super friendly, they come quickly and resolve the issue. The fridge is a bit small for families who have to stay here for more than a couple days, but it's only temporary. Overall, we've been enjoying our stay here at the Best Western the Plaza.

"Staff"

3
11/03/2016

Staff is very helpful and courteous. Housekeeping Rep Ms. Amelia was very polite and wanted to make sure I had everything needed for a comfortable stay. Rooms could use a bluray/dvd player for people staying over 7 nights.

"Nope"

2
11/03/2016

If I were to rate this hotel on the staff alone it would get a great rating, however, the decor is run down and in dire need of a face lift. Dingy carpets and interior. the parking is minimal. So arrive early. It has a feel of temporary housing, which a local told me is used for our military men when they are new on the island. Shame on the military for making you folks stay here. I would rather stay at the Ala Moana Hotel. It's about the same price. Just no free breakfast. I did not eat the food at the Best Western. After seeing the quality of the rooms I felt I would be best to skip their food. I can not review it since I never saw it.

"Last night on Oahu"

5
10/03/2016

After a very very stressful week on Oahu for a family emergency, we booked here before leaving back for the mainland. At first we had some issues. The issues were quickly solved by Reid the front office manager. Not only did he empathize with my situation but he went out of his way to fix it. Not only did he move us rooms, he even carried the luggage for my husband and myself. Wow! Wonderful service from management. But honestly the front desk staff need way more customer service training. Maybe it was an off day for them. Ask for a tower room or you may be stuck with an older exterior corridor room. Thanks again Reid. -Ryan and Daniel-

"Great service!"

5
10/03/2016

Stayed here until we got ourself a house.Our stay at the hotel was better than the ones i've been at.Had a great time here our houskeeping Annie made our stay even better, made it feel like home. She was so friendly and very helpful to me she gave me suggestions and advice, since it was my first time staying here. She will treat you like a friend like family. I loved my stay here.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Yesenia M, Thank you for staying at BEST WESTERN The Plaza Hotel recently! We are pleased to hear we were able to meet your expectations and make you feel comfortable. Thank you for writing a review as well. We are pleased to hear that Annie was able to make you feel at home while you waited for a new house. We understand transition is never easy and so we are pleased to hear our staff do what they can to ease that transition. Thank you again for staying with us. Though you have found a home now, please do return to visit us. I'm sure Annie would love to see you again! Mahalo, Brent Kitsu Assistant General Manager

"Overnight for airport convienence"

5
09/03/2016

Honestly, we were very impressed with this hotel. We rarely choose Best Western and I think I still imagine the Best Westerns of the 1980s. From the shuttle drivers to the front desk to the waiter everyone was very friendly and just seemed to be in great moods. Because we were on our 30th anniversary trip we were upgraded which was unexpected since it was one night and an airport hotel. The hotel restaurant was closing in 15 minutes so the front desk clerk offered to store our bags and pointed us towards a much needed dinner. Our waiter (Ramon, I think) was awesome and did not rush us at all. I had the Chicken Caesar Salad and it was very large and very good. My husband had the fish sandwich and said it was delicious as well. If you need a location near the Honolulu International Airport I highly endorse this one.

"Fit for purpose!"

3
09/03/2016

Stayed here overnight as no early enough flight from the Big Island in time to connect with an early morning departure from Honolulu the following day. Very dubious after reading reviews, and had no expectations but needs must. Followed advice and requested a high room facing away from the road and was allocated a clean large corner room on the top floor by very friendly and helpful staff. Dated décor but absolutely fine. Noisy aircon however.Good shuttle to and fro from the airport even at 5.00 am.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha angelam, Thank you for staying at BEST WESTERN The Plaza Hotel recently! We are thankful for your stay and for writing a review as well. As you mentioned, we do have quieter rooms that our guests enjoy. We also are working on a room refresh and so that should change the decor of the room as you mentioned. Once the design is approved, we are certain it will meet our guests' expectations. Thank you again for staying and we look forward to welcoming you back again soon! Mahalo, Brent Kitsu Assistant General Manager

"WE visited this place on our trip in and on our trip out"

3
06/03/2016

The hotel is dated and noisy due to a road leading to the airport. If staying ask for a room facing toward the city. The rooms around the pool are very noisy due to the above. The staff especially Cecelia and Mena were most helpful in suggesting the room we got on the trip in and out of Hawaii They also allowed us to stay later till 6 and beyond as our flied out was at 11:45 pm We ate in the restaurant most times as there is nothing much around to walk to. The meals where plain and good and also good quantities

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Jigs_rule, Thank you for staying at BEST WESTERN The Plaza Hotel recently! Thank you for taking the time to write a review as well. We understand that our property is dated, but we are currently working on finalizing our room refresh design. Once approved, we are confident our guests will be surprised. Thank you for recognizing Mena and Cecilia and the service they provided you. They are two great ambassadors of the hotel and we will certainly share this with them. Thank you again and we look forward to your next visit! Mahalo, Brent Kitsu Assistant General Manager

"The Hotel Staff"

5
03/03/2016

Every visit for me includes a few nights at the Best Western The Plaza Hotel. The special feeling received from the staff starts from the time that wheels touch the ground at the airport. They always make me feel special and welcomed. Their smiles and personalities will energize me every time. That is important to me having traveled so many miles in 1 year time. I visited Honolulu 9 times in 2015 and stayed at the Best Western The Plaza Hotel every time. The rooms were always comfortable. The food is always to taste and filling. Most of all I feel that the staff members are the highlights of my visits. My plan is to continue interacting with this fine hotel in the future. (Near future) V/R K. Mitchell

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Kevin M, Thank you for staying at BEST WESTERN The Plaza Hotel recently! Thank you also for writing a review and sharing your experiences with us. We are appreciative that every trip you make, you stay a few nights with us. Wow...traveling 9 times in 1 year and each time staying with us...we are VERY grateful! As you mentioned, the staff do a great job in welcoming ALL of our guests and ensuring they experience the ALOHA spirit! We will be sure to share your review with the staff and thank them for a job well done! Thank you again and we look forward to your next visit!!! Mahalo, Brent Kitsu Assistant General Manager

"Great Choice"

5
03/03/2016

An excellent hotel for an overnight stopover on my way to Kauai. The shuttle arrived very promptly, check in was also very quick. The room and bathroom was very clean, the bed was very comfortable. There was some noise from the motorway but ear plugs easily fixed that. Breakfast was very good, the staff were friendly and professional. The shuttle back to the airport was very quick and I really enjoyed my talk with the very pleasant driver. I would have no hesitation in recommending this hotel.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha vkw42, Thank you for staying at BEST WESTERN The Plaza Hotel recently. Thank you taking the time to write a review of your experiences as well. We are pleased we were able to meet your expectations on this visit and that you will consider staying with us in the the future! Thank you again and we look forward to welcoming you back soon! Mahalo, Brent Kitsu Assistant General Manager

"Amazing Stay"

5
03/03/2016

All the staff is so friendly. From the ladies at the front desk, to the wait staff at the restaurant, to the ladies in Housekeeping. Annie was the housekeeper in charge of our room. Every time I saw her she was so friendly and welcoming. She would always take a moment to talk to us. I saw her do this to every guest she would see. We would stay here again in a heartbeat.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Sheehan D, Thank you for staying at BEST WESTERN The Plaza Hotel! On behalf of the staff and management, we are appreciative of your patronage and for writing a review. Thank you for sharing your experiences with us and for acknowledging Annie and the great service and Aloha she provided you. We will be sure to share this with her and thank her for a job well done. Thank you again and we look forward to welcoming you back again soon! Mahalo, Brent Kitsu Assistant General Manager

"Pause Between Long flights"

4
02/03/2016

We booked this hotel because of it's location at Honolulu International Airport. We stayed only a half day to rest and cleanup between overnight flights from Australia and the US. Although it was pricey for this purpose, as an older couple, we needed the break from the confines of present day Economy airline travel and it was much more cost efficient than Business or First Class airfare.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Robert B, Thank you for staying at BEST WESTERN The Plaza Hotel recently! We thank you for staying with us on your short layover from Australia. We do offer great amenities to take advantage of while here, such as a pool, restaurant, free wi-fi and upgraded HD TV channels, etc. We hope you were now back in the US safely. Thank you for staying with us and we hope to welcome you back again soon! Mahalo, Brent Kitsu Assistant General Manager

"Close to the airport but difficult to get to"

3
29/02/2016

Nice room close to airport but difficult to get to. The room was great and there was a washer and dryer off the lobby but we never used it so I do not know the cost. The hotel had MANY military service men , and some families at the hotel. There is a small gift shop off the lobby and a restraint off the lobby but a bit expensive. Somewhat noisy with the Nimitz freeway and Hwy 1 both outside the front door. The Nimitz runs under Hwy 1 do using the GPS from the phone sometimes leads to confusion. Parking costs $30 a day unless you are a BW member and then is $15 per day.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Carl C, Thank you for staying at BEST WESTERN The Plaza Hotel! Thank you for sharing your experiences with us and other potential guests who are looking for a hotel close to the airport. We do have some great amenities and we do welcome military families here, who are relocating to Hawaii from the mainland and abroad. Thank you again for staying with us and hope we will be able to welcome you back again! Mahalo, Brent Kitsu Assistant General Manager

"Staff"

5
29/02/2016

I checked in on 2/21 for a week. sharon, welcomed me in and got me settled early which I appreciated as I was up all night. During the week Sharon and Mena were very helpful. Just a great team and support. Hookipa wonderful. The other staff also were open, friendly and helpful. On my next visit I will return here.

"BW Honolulu"

3
29/02/2016

This hotel is located about a 5 minute drive from the airport and about a 15 minute drive to Honolulu. Traffic is terrible so we used the bus a lot and there are stops directly across the street from the hotel. Using the bus made it fairly easy to to get to Pearl Harbor and downtown. The hotel is older and parking is not great. Do not stay on the side facing the freeway, the hotel actually provides you ear plugs for rooms on that side!

"A needed nights sleep"

4
29/02/2016

Even though I was only present one night, the service was good. I wished I would have had longer to stay but I was on my way to the Philippines and needed a good night's sleep which was provided. Thanks for the good service with the shuttle pick and return to the airport.

"Best Western Plaza"

5
29/02/2016

I stayed here as part of a military tour. For the price and location, you can't beat it. The Front Desk staff were excellent. Ms. Erlinda, Athena, Cecilia, Rose, and Myrna rocked! The made sure everything was well-coordinated. Their attitudes always put a smile on my face. Also, there was one young lady who was maid there, I never got her name, but I swear she was one of the hardest working people there. My room was always clean to perfection. My only warning or caution is the parking, due to space limitations, is rather tight and so you have to be careful with that. I can say I was one happy satisfied customer. For anyone else in similar and likewise circumstances as myself, I would recommend it highly.

"Business"

5
28/02/2016

We arrived to a very clean neatly prepared room. I travel often for work and stay at this Best Western more than 20 days per year. Not a 5 star luxury resort but always clean and the staff is great. I book through Les and get my rooms on one or two week notice. The ladies at the front desk act like they have known me my entire life. This trip my wife came and she liked our view from the corner room. She also liked that Solodad kept our room so clean and she was very pleasent and cooperative. First class service!

"Awasome Customer Service"

5
28/02/2016

I would like to give a shout out to Lan the front desk reception that help me checking in and providing valuable information about TLA while I check in to Joint Base Pearl Harbor. Also to the outstanding work that my house keeper Grace and Mercy that works at the 6th floor, my room is always in excellent condition and they have great personalities, even giving me advice of where to go around the area.

"comfortable"

5
27/02/2016

My experience here was awesome. the room was clean and quiet. The service was great from the front desk and room service. Amalia, who was in charge of my room was super nice and always cleaned the room around my schedule.

"Dingy and Old"

1
27/02/2016

First I'll say though we did not enjoy our short stay, we were too exhausted from 20 hours of travel to try and have the problems resolved. Also the staff was fine though we had little contact. Just know that this is a very dated and old feeling place Our room was dirty, smelled the windows did not seal and the traffic noise was just ridiculous. The bathroom set up was just awful no spot to put any toiletries the towels were out on the entrance area. Just a very low end hotel in a loud and dirty area of town. But not cheap spent over $200 to stay one night. We wanted to be near the airport for a connecting flight the next morning what a mistake.

"Perfect location for a 'fly in, fly out stay'"

4
26/02/2016

Extremely close to the airport, with a great free shuttle service. The staff are extremely helpful, with outstanding customer service. The hotel is very tired and rooms very very noisy from the highway located right in front of the room. They do supply excellent ear plugs that made a huge difference to the noise. Without these, I would of ask for a room move to the back of the hotel due to the excessive loud traffic noise. The room was clean and comfortable enough as well. The hotel is very expensive, but most airport style hotels are. I am a senior manager for a tour and travel agency in Australia and I would recommend this hotel if you require an overnight stay due to your flight structure. I would not recommend this hotel if you are looking for a hotel to stay while you are here on holidays for a week or so. Research a better location, quality of a hotel or get someone to do it for you.

"Best Western The Plaza Hotel in Honolulu"

5
25/02/2016

Just wanted to express my appreciation to Lan & Mina on our recent stay at the Best Western Plaza. We needed a place to spend the day waiting for our 11pm flight back to Ohio. They went out of their way to find us a room and made us feel right at home. I wish I could say the same for other places we've stayed thru the years. My Best Western experience is always a good one.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha David D, Thank you for staying at BEST WESTERN The Plaza Hotel recently! Thank you for writing a review and sharing your experiences with us. Thank you for recognizing Lan and Mena on the service they provided you on your short stay. We will be sure to share your review with them and thank them for a job well done! Thank you again and we look forward to welcoming you back soon! Mahalo, Brent Kitsu Assistant General Manager

"Close to the airport & great Customer service Cecilia was the best!!!!!"

5
24/02/2016

This was only a six hour stay, got in late and checked out early. Cecilia provided great Customer Service to my sister and I. She went way above and beyond her duties. Once again thank you Cecilia for what you did!! Dawn Edmonson

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Dawn E, Thank you for staying at BEST WESTERN The Plaza Hotel recently, even though it was for 6 hours. Thank you for writing a review as well and for recognizing Cecilia for the service she provided you and your sister. She is a great asset to the hotel and we will be sure to share this review with her. Thank you again for staying with us and we look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"housekeeping"

4
23/02/2016

Joey is da bomb very helpful, found credit card, in dining room. Tanks 2 him rtn it to desk. Saw joey in lobby told me my card is @ da desk. Joey is VERY PROMPT in responding to request i ask 4 xtra towels, xtra pillows, xtra blankets. His actions R professional he is fit 4 dis job. Joey shud be recognized for being an xcellant employee. Joey & other of your employees R da best u hired praised is due 4 each one of them Beau @ front desk rtn my creditcard very kind person. Desk personel R friendly 2!!! Mahalo Plenty Maizelette K. Lacar Guest of Joslin M Sales

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha maizelette I, Thank you for staying at BEST WESTERN The Plaza Hotel! Thank you for taking the time to write a review and recognize Joey. He does a great job in maintaining and ensuring our public areas of the hotel are well kept. We are pleased to hear that he was also able to assist with your lost credit card. We will be sure to thank him for a job well done and recognize him as well. Thank you again and we look forward to welcoming you back soon! Mahalo, Brent Kitsu Assistant General Manager

"good spot to avoid downtown traffic"

4
21/02/2016

Decent place if you have been to Hawaii before or are going there for work on base. The location is right by the airport so you will save a lot of time avoiding the downtown traffic. Staff is great (Mercy) did a good job keeping my room tidy. I worked nights while I was there and found it was not overly noisy or crowded. Gym is small but has enough items to do most workouts. Things that could be improved -Parking is tough in a small parking garage (I am glad my rental was a compact car) -restaurant is only open a few days a week for dinner -laundry should have additional washers and dryers

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Brian P, Thank you for staying at BEST WESTERN The Plaza Hotel recently! Thank you for writing a review to share your experiences. As you mentioned, we do have a great location and our staff is great! Thank you for acknowledging Mercy and the service she provided to you while here. We will be sure to recognize her and thank her for a job well done! Thank you for advising on other concerns you had. We will see what we can do to make our property better. We look forward to having a chance to welcome you back again! Mahalo, Brent Kitsu Assistant General Manager

"close to airport - great shuttle"

4
20/02/2016

I picked this hotel because it was super close to the airport and had a free shuttle and seemed much less dodgy than some cheaper options. Shuttle service was great! Hotel is a bit tired, but is clean and bed was comfortable. Hotel is a bit noisey - i stayed on pool side of hotel near on-ramps to highways, but earplugs were provided.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Heather S, Thank you for staying at BEST WESTERN The Plaza Hotel! Thank you for the review as well and sharing your experiences with us. We do have a great shuttle and we are working on improving the hotel with a room refresh. Once this is approved by Best Western, we feel confident that the product will meet people's expectations. Thank you again and we look forward to welcoming you back! Mahalo, Brent Kitsu Assistant General Manager

"PERFECT FOR ONE NIGHT, FLYING IN, FLYING OUT"

4
19/02/2016

This is perfect if you fly in late night and need a place to stay BEFORE you get your rental car or the night before you fly out the next day. Free airport shuttle. Some rental car agencies will pick you up free the next morning...save a full day of car rental fees! Owl rental cars picked us up the next morning and dropped us off at the airport after our days on the island. Perfect. This BW was clean, staff friendly and helpful. No free breakfast and if you arrive late at night the only place close to eat is McD's. No big deal, just the way it is. Good BW. Price may seem high to the mainland BW's but relax, this is Hawaii. Everything is more expensive. Ask for a room several floors up. We had no noise and a partial view of the water.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Frances O, Thank you for staying at BEST WESTERN The Plaza Hotel! Thank you for the review of your stay. We are grateful for the complimentary review and as you stated, we do offer quite a few amenities, as well as quiet rooms with decent views. Thank you again for staying with us and we hope we will be able to welcome you back again in the future! Mahalo, Brent Kitsu Assistant General Manager

"Best Western"

2
19/02/2016

The beds were comfortable and that is the best I can say. When entering the hotel it did not have a warm feeling and was very out dated and in need of updates. We were disappointed to find that the restaurant was not open for dinner the night of our stay and we were bussed to a sister hotel which was much nicer. Honolulu Motel at the Airport. The food was very average at the best. We were given a continental breakfast which was a cup of coffee or tea with toast and fruit bowl. We ended up eating and then going out for breakfast at McDonalds. I would not at all recommend this hotel even though it was close to the airport and shuttle was provided. Next time I go back to the Vive in Honolulu.

"Wouldn't Want to Stay for More than One Night"

2
17/02/2016

I stayed here overnight during a layover on my way to Australia. I chose it because it is located very close to the airport. The hotel has a high rise building and a motel-like building. My room was in the (dated) motel-like building, with rooms that open up to the outdoors (no hallway like you'd have in a hotel). My room was on the second floor. With no elevator, it was very difficult lugging our large luggage up the stairs. Also, the room faced a parking area that is adjacent to a small city street. I had a difficult time resting in the room for a few reasons. One reason is that, at some point during the night, the a/c stopped blowing cooled air and instead emitted air that was as muggy as the room. Another reason, there was noise coming from the parking area (voices from people) at late hours of the night. Additionally, the water in the toilet kept running (the kind of sound you'd hear right after flushing when the water level is getting back to normal). At one point (say at about 4 am), I began counting the number of minutes between the quiet and a new round of water noise--- not more than 10 minutes apart! Finally, the most annoying thing during my stay was the noise from the onslaught of municipal and vendor trucks that seemed to come around every 30 minutes from around 4 am throughout the morning. At first, I thought the sound was from a street sweeping truck. I accepted it and figured it would be gone and then I go back to sleep. But not long after the first bit of truck noise, I heard the loud beeping sound of a truck backing up. I am certain that I heard at least 5 different trucks come through with loud back-up beeping sounds. Perhaps they were vendors unloading supplies for the hotel??? I have no idea but it was very noisy and very early in the morning. Surprisingly, my husband was able to sleep through all the noise. So, maybe, if you're a deep sleeper you might be okay sleeping here. I was not.

"Great location"

4
14/02/2016

Outstanding service and airport location make this hotel a best value for service members. Restaurant is close to McDonald's, and has a good breakfast menu. The hotel is clean and has one of the friendliest and most helpful staff!

"Medical trip to continue working"

4
13/02/2016

This is my second stay here. The first time was great. The convenience of the location here is great. This time is for surgery. The staff is helpful and polite. The rooms are keep up with service every day. I am pleased with my stay.

"A Nice Surprise"

4
11/02/2016

A plane cancellation caused us to find a place for one night. The city bus recommended the Best Western The Plaza Hotel and delivered us right to the front door. It was between a freeway and the airport. I cannot believe how quiet it was and if we hadn't got on the flight the next day I would have continued my stay at The Plaza Hotel. Thank You for being there.

"They made the best of a troubled trip beginning"

4
10/02/2016

Our plane couldn't leave LA for Honolulu due to mechanical problems. They took us all off and found a working aircraft. We didn't arrive till 2 am !!!!!! The Best Western Plaza Hotel shuttle staff picked us up, no problem !! The desk clerk was very friendly and got us a nice high room with a view. The room was very clean and odor-free. I had some important tax papers to work on and mail first thing the next morning. I only got 2 hours sleep and got up early enough to find some stamps, mail the papers, and grab the shuttle back to the airport heading for New Zealand. So I find the stamp machine in the hotel lobby and wouldn't ya know it, they're out of stamps !! I'm panicking because I don't have enough time to get to the post office and risk missing our flight. Mena and Sharon at the front desk came to my rescue !!! After hearing the story and sensing my frustration, Mena offered to take my papers to the post office that afternoon !!!!!! THANK YOU. Usually I'm not a fan of airport hotels but kudos to the staff and facility.

"great value for the money near airport"

5
09/02/2016

great value for the money near the airport. had some noise, but that close to the airport and freeway you have to know that it is going to have some. we manly use to sleep and clean up, was great for that.

"Extended stay. "

3
08/02/2016

Initially our first room had cockroaches in it and if it were up to me I would have found a different hotel day one. The staff gave us a different room the next morning and it was a much better fit. There are plusses and minuses to this place, for example the restaurant is only open for dinner four days a week, the room I stayed in only had a tiny microwave and fridge stuffed in a short cupboard which also served as the table for the small flat screen. The shower is very hard to figure out, good water pressure but mostly cold. The staff is the reason I'm still here even with all the issues. Our housekeeper Mercy is generally very upbeat and welcoming each morning. She created a relaxing environment where our needs are taken care of she seems genuinely interested in making our stay better and that goes a long way.

"Amalia best house keeper ever!!"

5
08/02/2016

This hotel is wonderful. The staff is very friendly and so polite. Amalia is my house keeper she is amazing, very attentive to my families needs. She always keeps our rooms looking great. I love that she knows my children's names. Wonderful hotel! We love Amalia!!

"Wonderful"

5
08/02/2016

This is a really great hotel, especially if you've recently relocated to the area and plan to stay in one for more than a few days. Everyone is very accommodating and friendly. The housekeeping staff do an amazing job and are there if you need anything. The beds are also very comfortable and clean. Bathroom is a little small but also very clean, and the showers have great water pressure. They do have a restaurant downstairs for breakfast and dinner only. Like most hotels, it can be slightly pricey, but the food (especially breakfast) is delicious. They also have a convenience store. It's literally two seconds from the airport and the interstate, and the good news is it's not noisy. As a matter of fact, I've never heard the planes taking off. If you choose this hotel expecting Hilton or Westin type rooms, then you will dissapoint yourself, but if you choose this hotel expecting the highest quality service, comfort, and accommodations, and the friendliest staff, you will not go wrong.

"No restaurant service on many days"

2
07/02/2016

Every other day the restaurant does not serve meals and you must be shuttled to nearby motel. Food was good, but nothing was available until 5 PM. IF you are jet-lagged and need to eat, there is no choice. I hate to pay significantly more money for a facility that does not have an open restaurant.

"Convienance"

3
05/02/2016

This hotel is great for the convenience if your working on base. Back of hotel is not great quality, which is where I was put up. Lots of trash, homeless and noisy trucks in the morning. The A/C drowns out the noise a lot though. It worked for me for the convenience, but I'd request at the main hotel next time, it's detached from the rest of the hotel and I didn't feel safe going to do my laundry at night alone.

"Convenient to the Airport!"

3
04/02/2016

Close to the airport with GREAT shuttle service. The staff and front desk personnel are excellent, although check in lines frequently are long. Somehow their process is time consuming. The hotel rooms close to the highway are extraordinarily noisy! Make sure you reserve a room away from the highway and facing the airport otherwise you will not get much sleep. This is the third time I have stayed here and it is still the same....needs updating although the rooms are clean and well kept. The windows NEED to be sound proofed! The restaurant is above average with super servers. They are extremely accommodating and always with a smile! The hotel caters to military and their families. It is great to see them and we are thankful for their sacrifice.

"Phenomenal Customer Service!"

5
01/02/2016

I had the opportunity to stay here for 3 weeks for work. The best part about coming back from work? Being asked how my day was by the housekeeping staff, especially Annie. She was very friendly and hospitable. She went above and beyond to ensure that I was getting all that I needed. Overall, this hotel has an awesome staff. It really added to my pleasant stay at Oahu. Highly recommended!

"Great staff!"

5
01/02/2016

Stayed for 12 days, and found an incredibly helpful staff that made the stay well worth it. Hotel was clean, restaurant and cleaning staff were friendly and helpful. Cecilia, Sharon, Michael, Chandra, just to name a few of the personnel who made for a great family experience.

"Two months"

5
30/01/2016

I lived in this hotel for two months. I will be rating it 5 stars due to all of the employees. I had the same housekeeper, Amalia, for the entire time of our stay.She was amazing because she had to work around my kid's sleep and play schedule, which she did everyday. Also, the few times we needed something fixed the maintanance guys were here within five minutes. The ladies at rhe font desk always called when I had mail. I have watched all of them deal with irate and hateful customers with complete respect.There is a gym with free weights and cardio machines that is kept in pristine condition. The Plaza Cafe was the joy for us nightly. The staff is made up of the friendliest people you could ask for. My family will be coming back to the restaurant to see Sharon, Gemma, Ramone, and James because they are amazing at their job.

"2 visits, 22 nights(Dec 15) and 16 nights(Jan 16)"

4
28/01/2016

This hotel is nice. It is a little on the older side, but is clean and the staff was great. Housekeeping service was outstanding, as was maintenance. When I checked in the fridge and Wi-Fi were not working. Within an hour I had a brand new fridge and working internet. Only downside is the location relative to the interstate. If you are a light sleeper the constant freeway noise might bother you. But for me it was not a bother.

"The best room attendants"

5
26/01/2016

I stayed here for a couple of weekends and while here I had a wonderful stay thanks to, Merey and Grace. These two women did beyond what I expected and couldn't ask for more. Thank You for the stay and the comfort you provided.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha, Thank you for staying at BEST WESTERN The Plaza Hotel yesterday! Talk about a quick review! We thank you for taking the time and acknowledging Mercy and Grace who "did beyond what I expected and couldn't ask for more."Mercey and Grace are great housekeepers and we will be sure to share your review with them and thank them for a job well done! Thank you again for staying and we look forward to your return. Mahalo, Brent Kitsu Assistant General Manager

"Great staff and airport location, seriously dated hotel"

2
25/01/2016

Staff and airport location make this a high-potential property. The dated and dingy rooms (especially the bathrooms), make this an overall poor value and disappointing experience. The convenience store and restaurant are not open 24 hours like all airport hotels need to be. They removed the lounge years ago, and never replaced it.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Douglas J, Thank you for returning to BEST WESTERN The Plaza Hotel a few days ago! We thank you for your review and we apologize we were not able to meet your expectations on this stay. We are working on a room refresh that will update our rooms and provide our guests with a great experience. We have removed the lounge for a few years now and so I can understand how frustrating it can be to return to a hotel and things are different. However, we hope those differences are for the better and so we apologize removing the lounge was not a positive difference. Thank you again and we hope you will be open to returning again in the near future. Mahalo, Brent Kitsu Assistant General Manager

"Beau is the best!"

5
23/01/2016

Our plane was delayed and we had to stay an extra night ( I know, poor me, stuck in Hawaii for an extra day). Beau at the best western was very kind and understanding of our situation and gave us a very nice room. It was late and she was able to recommend a place to eat that was quite good. Overall, a very decent and quiet place to stay near the airport.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Charlie M, Thank you for staying at BEST WESTERN The Plaza Hotel a few days ago! We are thankful for your review! Thank you for acknowledging Beau on the service she provided you while you were stuck here in Hawaii. We understand those instances are very inconvenient and so we are pleased that Beau was able to lighten the mood a bit. We will be sure to share your review with her and thank her for a job well done. Thank you again and we hope you made it back home safely. We look forward to welcoming you back again! Mahalo, Brent Kitsu Assistant General Manager

"Great stay"

5
22/01/2016

The rooms were in great condition. Very modern hotel. One aspect of my stay that I didn't expect to be as great as it was, was the service I received from my room attendant Annie. At various different times she went out of her way to ensure that my stay was as best as it could be. I will definitely return to this hotel based on her hospitality alone. Amazing attendant.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha John R, Thank you for staying at BEST WESTERN The Plaza Hotel earlier this week! Thank you for your review as well and letting us know about your stay. We are pleased to hear our hotel met your expectations and that Annie was able to assist you while you were here. She is a great housekeeper and she is one of the many great employees we have here. We will be sure to share this email with her and thank her for a job well done. Thank you and we look forward to welcoming you back again soon! Mahalo, Brent Kitsu Assistant General Manager

"Outstanding Customer Service and Clean Enviroment"

5
22/01/2016

Each time I make a trip to Honolulu, I always look forward to staying in this hotel because of its cleanliness and most importantly, courteous front desk employee named Beau. She posses outstanding customer service, no matter how terrible my trip was, she found ways to brighten and made my day at ease. Kudos to Beau, and I look forward for another stay in the near future.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Louis O, Thank you for returning to BEST WESTERN The Plaza Hotel earlier this week! Thank you for your time in writing a review and sharing your experiences with us. We are pleased to hear that Beau is able to turn a bad day around for you! We are glad to hear that our employees are able to make connections with our guests and treat them like family. We will be sure to share this review with Beau and thank her for the great customer service she provided. Thank you again and we look forward to welcoming you back again soon! Mahalo, Brent Kitsu Assistant General Manager

"Good Value and Great Staff"

4
21/01/2016

I stayed in this hotel for over two weeks as I was PCS'd into Hawaii. This hotel is a great value find. The staff are very friendly and accomodating especially Amalia the maid who took care of our room while we were there.

"Staff and Ohana at Hotel"

4
19/01/2016

The staff gave you the feeling that you were family instead of number. The staff always had a smile even after dealing with a hard customer before me. Mercy of the house keeping staff was helpful in keeping condiments and coffee stocked with a very positive attitude.

"Not a Vacation Spot"

3
19/01/2016

Easy Access to Military Installations on the Leeward side within the government rate of $177 (as of Jan 2016). A bit of a drive to fun stuff if you're on vacation (I wasn't so didn't care). The older two-story structure is very close to constant noise from Nimitz Hwy. Older, but clean well maintained rooms.

"room attendant service"

5
17/01/2016

Merey my house keeper does a fantastic room service, is clean well organized. She changes bed sheets daily, removes used towels, restocks the towels organized on towel racks.The coffee pot is cleaned daily, restocks the coffee for next day, leaves a package with cream, sweeteners and coffee stirs. The room is vacuumed daily,trash cans and recycling can emptied daily, new trash can liners installed. I recommend the house keeper and the other staff members.

"Good hotel for the airport"

3
17/01/2016

We had a 6 am flight back to the mainland so it made sense to stay by the airport. Unfortunately there are only two choices, the Ohana or the Plaza both of which are basic hotels. The staff were great and friendly though and while the room was quite basic, it was also clean and offered enough space for our stuff (as a family of 4 with younger kids we have regular luggage plus car seats). There is both a McDonalds as well as a strip mall (starbucks, pizza and a couple of other restaurants) around the corner should you get in late enough you need a bite. We left early so no breakfast for us. The shuttle driver was nice and we had no problems. One the bad side, the hotel is located next to an elevated freeway and the windows aren't soundproof. I'm a deep sleeper so it was quiet enough for me but I could see some being bothered with this. Overall if we needed to stay by the airport we'd definitely return.

"One night Stayover on Aisa Tour"

5
17/01/2016

Out of All the Best Western Hotels we've stayed This was the BEST of the Best. From the staff to the amenities they make you feel as if it were there just for you. They seriously go out of their way to make you feel your Family.

"Honolulu stay"

4
17/01/2016

Quality of hotel very good. I wanted something clean, quiet and these things were offered. Not close to downtown area but loved the convenience of rest/relaxation before return home. I travel a lot, mostly abroad and this was my first experience at a Best Western and I was pleasantly surprised. Not high end but very acceptable for convenience. I didn't eat at the restaurants so I cannot vouch for quality

"Amazing Stays"

5
16/01/2016

Just renewed my room here with my family. Cherae and Lan at the front desk make everything so easy for me and always check up on us. Makes us feel like we are at home. Rosendo Acob from housekeeping also always tends to our extra needs promptly. Sandra and Mina also from front desk makes our visits pleasurable that's why we always come back. There may be cheaper places to stay at, but we always come back because of the staff

"Overpriced hotel near airport"

2
14/01/2016

Since we had a flight early in the morning we chose to stay at a hotel near the airport for one night. However, this hotel was way overpriced for the standard it offered. It felt out-dated, and the vending machines were under-stocked.

"Great place"

5
13/01/2016

Our stay here at Best Western has been great so far. The rooms are pretty spacious, free Wi-Fi, microwave, mini fridge and coffee maker. There is a gym and pool in the hotel. I just wish they had a play area for families with little children to play in. Our room attendant Annie is very friendly and a family oriented person. She made our stay feel like home away from home. The kids and I enjoy her short company. :) We love the walking distance to Mac Donald and other food places, NEX and Hickam are not that far either. Overall Best Western and it's friendly staff has done us good. :)

"Stationed in Hawaii"

5
10/01/2016

I have to say that this hotel staff is amazing. The staff that made my family feel at home include Mr. Les, Mrs. Beau, Ms. Lan, and Mr. James. Me and my family have no issues with the hotel and I would definitely stay here every time. The staff here are very professional and have alot of information that the guess can use. To think about it, I don't feel like a guess here at all. Me and my family actually feel like we are with family here. This the best hotel that I have ever stayed in, hands down.

"overnite to catch next plane"

3
10/01/2016

Family of 3 on our way to Kauai and had to stay one night in Honolulu. This hotel had everything we needed - free airport service and restauarnt on site. Beds were comfortable and showers were hot. Hotel is a bit older and bathroom only has room for 1. I would stay here again only for a one nighter and the free airport service.

"Front Desk Staff make any Hotel Great"

5
08/01/2016

I have used this hotel, Best Western the Plaza for all my business trip over the last 4 years. The staff, especially Rose and Beau, at the Front Desk are simply incredible. They go beyond normal to make sure all your needs are met, not to mention their happy, helpful and fun personalities. Their welcome to everyone if infectious. I look forward to seeing the 2 of them every trip. The location of the hotel to the airport, where I conduct the business end of my trips, is perfect and still very convenient for all other foray out and about. I can't ask for any more except longer stay in Hawaii :) Thanks Rose and Beau.

"Noisy, but Good Location"

3
06/01/2016

Many positives of this hotel: near McDonald's, clean rooms (only one cockroach in the sink), helpful management, nice pool area, good restaurant and gift shop on site, within walking distance of several small local restaurants and a Starbucks, near the public bus stop, and reliable airport shuttle. The negatives included: no elevators to all floors, noisy rooms, since it is near a big highway, and limited pool hours. Take bug spray for pool time at dawn or dusk. Also, the restaurant is not open every day, so check at the desk.

"Great Service"

5
05/01/2016

I want to recognize Cheral who treated us so nicely when we checked in. After an ordeal at the rental car office, I was not in a good mood. Cheral recognized that and showed tremendous empathy and went above and beyond to make us feel welcome.. Later, she gave us excellent recommendations for activities near by and for a great and reasonable seafood restaurant also nearby called Nico's. Go there before 5pm as it gets busy. Parking was attached and is priced according to your Best Western status. Ours cost $15. McDonald's right around the corner. Thank you Cheral!!!

"The staff is what makes it great!"

5
03/01/2016

Our room was located on the side closest to the highway, so needless to say it was very noisy. But what made up for it was the service and care from the hotel staff on everything we needed. If you get the chance to stay here, be sure to ask for Cherae at the Front Desk. She provides impeccable service! Very warm and welcoming. She even provided us with $40 in meal coupons for the hotel restaurant after she has made a small error on our paperwork. Would certainly stay again, and you should too!

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha JoeFuertes, Happy New Year and thank you for staying at BEST WESTERN The Plaza Hotel! Thank you for writing a review and recognizing Cherae for the service she provided you. We do apologize for the noisy room you received and wanted to let you know that we do have quieter rooms in the hotel. Again, we are glad to hear that Cherae was able to provide you with great service. We will be sure to share this review with her. Thank you again for staying with us and look forward to welcoming you back in the future! Mahalo, Brent Kitsu Assistant General Manager

"Old, shabby and loud"

2
02/01/2016

We spent one night here on our way to Kauai. The service was fine and the Restaurant was good but the room was in serious need of updating. It was also rather loud at times as other guests walked down the hall talking. We didn't get a great nights sleep.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha and Happy New Year Allison B, Thank you for staying at BEST WESTERN The Plaza Hotel recently! Thank you for sharing that the service was fine and the restaurant was good. We are working to do a room refresh this year and so hope you will look at our website later this year to see what we have done. We feel we will have a great new concept for our guests! Thank you for staying and wish you the best in 2016! Mahalo, Brent Kitsu Assistant General Manager

"close to airport"

4
01/01/2016

These is a good value if you want to stay near the airport. The room was large, clean, and had good internet. The building is a little old so you will hear people in the neighboring rooms, especially in the bathroom. Also, there can be a significant amount of noise from the lower and elevated highway.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha and Happy New Year b B! Thank you for staying at BEST WESTERN The Plaza Hotel to start 2016! Thank you for your review and sharing your experiences. We are always looking at ways to improve our hotel and will use your comments to move forward. Thank you again and wish you the best for 2016! Mahalo, Brent Kitsu Assistant General Manager

"Close to airport"

3
31/12/2015

Chose to stay here as we had an early flight. Room was fine for a one-night stay. The bed was kind of small for two. The road noise was a bit loud. Okay for an overnight but probably not an extended stay. The bus driver was exceptionally sweet and helpful.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha and Happy Holidays Ken A, Thank you for staying at BEST WESTERN The Plaza Hotel to end 2015! Thank you for sharing your experiences with us and we will look into the concerns you brought up. Based on your review, you were in a room with 2 double beds. We do have king beds and apologize we were not able to place you in one of them. We do hope we will be able to welcome you back again and will have you stay in one of our king bed rooms. Thank you again for staying and have a prosperous 2016! Mahalo, Brent Kitsu Assistant General Manager

"Hospitality"

5
30/12/2015

My stay at Best Western was awesome! My son and I stayed a month and I have no complaints. I really appreciate the hospitality of Lan, Charae and Mena! I hope I spelled their names correctly, however, these ladies were present when I needed help the most and were of great assistance!

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha and Happy Holidays ShakaylaM, Thank you for staying at BEST WESTERN The Plaza Hotel to end 2015! Thank you also for the review and highlighting Lan, Cherae and Mena for their hospitality. We will share this with them and recognize them for a job well done! Thank you again for staying with us and wish you a prosperous 2016! Mahalo, Brent Kitsu Assistant General Manager

"Great location"

4
30/12/2015

We needed one night near the airport as we could not make a same day connection, so we booked the BW Best thing about this hotel is its proximity to the airport (but noise was not an issue for us!) and the free airport shuttle. When we arrived we easily found the hotel phones in the baggage claim area and were promptly picked up and taken to the hotel. Check-in was quick and easy and the room was clean and tidy; what more could you want. We did not try any on-site facilities as we arrived late and left early, but I'm sure the hotel would be sufficient for a few days. All in all, exactly what we wanted at a fair price!

"Needed Rest"

5
30/12/2015

My family of 4 had a restful day at this hotel on our way to NZ. The room was quiet and the beds comfortable. The staff went out of their way to help us on Christmas eve. We were there from 10 pm to 7 pm and allowed to use their fitness room and lobby internet. We stored our luggage and hopped the bus outside the door for a beach day in Waikiki. The shuttle was quick and relaxing. The cheerful welcome was needed and appreciated. Great stop over hotel. We will be back.

"We love it here"

5
29/12/2015

Our family pcsed here and the staff is just awesome. Amalia is our cleaning lady on our floor and I just love her. She interacts with my 3 kids they just adore her. she also makes sure that we have everything that we need. she makes staying here worth it as well as the rest of the staff here. you don't normally fid a staff that knows your name cause most people dont care to know but Amalia knows all of our names and I think thats a plus. I recommend anyone to stay here and if you want just some one who you can talk to and makes sure that you are comfortable and the sweetest person that you will meet I say try to get Amalia's floor. I cant say enough about her, but all the staff here are so nice and sweet they are always happy. Mahalo!

"Personal Service"

5
26/12/2015

The employees here go out of their way to make your stay as comfortable as possible. I have been to hotels around the world from flea traps to two hundred dollars a night and I have never been made to feel as at home as these people made me feel. I want to give out a special comment for the front desk clerks Lan, Cherae, and Mena. They looked out for me and my family as if they were their own. I can't wait to come back here.

"Short visit but great impression"

4
22/12/2015

We only had a very short over. The staff were very accomodating and made sure we had a pleasant stay and rest. The room was comfortable and very close to the airport. The restaurant downstairs had a good hearty breakfast on the menu that helped full our empty bellies.

"Central Spot to Post Up for Business"

4
20/12/2015

Traveling to Oahu for business and you need something central on the island, the Best Western Plaza is a good choice . Close to the airport and close to freeway access, you can easily go in all directions on the island. About 15 min to get into town and 45 to get to the North Shore. Rooms are kept clean and the cleaning staff is courteous and helpful. Mercy kept my room spotless. Food is close by. A McDonalds is just around the corner if you don't to eat at the restaurant but if you want local food just walk a little further and there is a L&L restaurant. Overall just a good place to stay.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha and Happy Holidays Nifty F, Thank you for staying at BEST WESTERN The Plaza Hotel! Thank you for writing a review and sharing your experiences with us. As you mentioned, we have a great location for those looking to be centrally located and away from the hustle and bustle of Waikiki. We are always working to improve our hotel and have our guests in mind. Thank you also for acknowledging Mercy for her service. We will be sure to reward her and share your review with her. Thank you again for staying with us and look forward to welcoming you back again! Have a Happy Holiday season! Mahalo, Brent Kitsu Assistant General Manager

"Amazing Staff and willing to work with guest"

4
19/12/2015

I came to Hawaii 3 years ago and had the opportunity to stay at the Best Western Plaza on Nimitz. I was very unfamiliar with Hawaii, but the staff was extremely helpful and welcome to myself and my family. They made us feel at home as much as possible. The courtesy, knowledge and the willingness to always be helpful from the staff Cherae, Mena and Lan made my family and me feel as if we were part of theirs. The Hotel has its things that can improve, but the staff all in itself is the best I had to be around. I recommend staying at the Best Western if you want to be welcomed with open arms. They are also a Pet Friendly hotel which for animals lovers who want to bring their furry friends along will definitely enjoy the staffs love for them as well. Thanks for the great stay and the time we had there.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha and Happy Holidays Shawn B, Thank you for staying with us at BEST WESTERN The Plaza Hotel recently! We are pleased to hear that you returned to us after a three year hiatus! Thank you for acknowledging Cherae, Lan and Mena for their service. We will be sure to thank them for a job well done! We understand there are some things we can improve on and we are working on that, starting with a room refresh. We are close to finalizing the room design and so we hope to have that start soon in 2016. Thank you again and look forward to welcoming you back in the future! Have a Happy Holiday season! Mahalo, Brent Kitsu Assistant General Manager

"Our First Hawaii Visit"

4
18/12/2015

This hotel was good and the service was excellent. The hotel is very close to the airport; however, it is quiet and you can't hear the planes landing. You are not directly in the hustle of Waikiki but you are not that far from it. It is centrally located and close to the various bases, exchange and commissary for military personnel. This hotel is also close to Pearl Harbor and the stadium. The people that work here are very nice and accommodating, especially Mercy and Fely.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha and Happy Holidays R L B, Thank you for staying recently at BEST WESTERN The Plaza Hotel! Thank you for writing a review as well sharing your experiences. As management, we are appreciative when our guests tell us how their stay went and if we need to focus on anything. Thank you for acknowledging Mercy and Fely for the service they provided to you while you were here. We will be sure to thank and recognize them! They are two great housekeepers we have here at the hotel and part of a great staff! Thank you again and we wish you a Happy Holiday season! Mahalo, Brent Kitsu Assistant General Manager

"Our stay at the Best Western the Plaza Inn was wonderful!"

5
17/12/2015

We're just finishing up a two week stay at this hotel because of a recent move to Hawaii. The staff was incredibly accommodating and kind. Every staff member we came across was so great. Our housekeeper, Mercy, was especially amazing! Every time she cleaned she would organize my two years olds toys nice and nearly on her bed and that was just so special and sweet. The maintenance man, Sam I think it was? Was also so kind. We got my little girl a new bubble gun without realizing it took a screw driver to open the battery compartment and of course, I didn't happen to have a screw driver laying around in my hotel room. So I asked the front desk if maybe they had anything to open it and they kindly called the maintenance man to help which he kindly did. I couldn't have had a better experience here and I'd definitely come back and recommend it to anyone.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha and Happy Holidays Sylvia S, Thank you for recently staying at BEST WESTERN The Plaza Hotel! We are pleased to hear that Mercy and Sam were able to assist you during your stay. Thank you for taking the time to acknowledge them and sharing your encounter. We will be sure to recognize and thank them for a job well done! We are hopeful you have settled into your permanent housing now and that you will enjoy the holiday season! Thank you again for staying with us and have a happy holiday season! Mahalo, Brent Kitsu Assistant General Manager

"Great place for visiting or TLA!"

5
16/12/2015

We stayed here while waiting for a house. It wasn't long, but we were impressed by everyone and everything (except maybe the pancakes lol). If you are moving, contact Les for their TLA rate. Ours included two dogs and parking, so it didn't have to come out of pocket. Others' without dogs have included meal vouchers I hear. Speaking of pets, their pet rooms are all tile and have easy access to the grassy walking area, which is clean and not gross at all. They even have a poo bag and trash stand for your convenience. We started in a room with 2 doubles but they moved us to a king when it became available at our request, no problems. The rooms are current and immaculate. One set of rooms (against the highway) are a bit loud seeming due to traffic, but the hotel provided ear plugs on the nightstands - not that we needed them. The staff are all super nice and went above and beyond to please everyone. The location may not be fancy and downtown, but it is centrally located to PH/Hickam, AMR, Shafter, and Triple so travel was a breeze. The only negative is that they don't have luggage trolleys, so be prepared to make multiple trips to/from your room if you have a lot. I would recommend this place hands down if you are PCSing in or just need a place close to the airport.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha and Happy Holidays, Thank you for your most recent stay at BEST WESTERN The Plaza Hotel! As you mentioned in your review, we are a great hotel for service personnel and TLA families. We have a great location and offer a lot of amenities to our guests. We recently made some changes to the pancakes and so hopefully you will be able to come and try them out again! Thank you for staying and wish you a safe and Happy Holidays! Mahalo, Brent Kitsu Assistant General Manager

"Friendly Staff and Service"

4
16/12/2015

We have been in the hotel for about a week now and the staff here are SOOO friendly! Our Room Attendant, Mercy, is always smiling and makes sure we get what we need to have a clean and pleasant stay in the room! I would most definitely recommend staying here when you come to Oahu!

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha and Happy Holidays Laura S, Thank you for your most recent stay at BEST WESTERN The Plaza Hotel! We are appreciative of your stay and time to write a review! It is nice to see that you are still in the hotel and are sharing your first hand experiences with others. Thank you for acknowledging Mercy for her smile and hard work! We will be sure to share this review with her and recognize her with her peers. We hope you enjoy the rest of your stay! Thank you again and hope you have a safe and Happy Holidays! Mahalo, Brent Kitsu Assistant General Manager

"Hotel Close to Airport with Shuttle"

4
15/12/2015

We stayed for four nights, we were upgraded to a suite. Very close to Airport and highway. Ear plugs are provided in your room for your convenience. We did not use ours. This hotel is used my many military family's waiting for housing. Small outdoor pool and exercise room at this hotel. Restaurant onsite but no free breakfast at this location. We were told at booking, as Military members we would receive $10 food voucher daily but on arrival were denied as we did not book via the Military Liaison. A loss of revenue to the restaurant without the vouchers, we went next store for Breakfast at McDonalds. Free airport shuttle. Small outdoor pool and exercise room at this location. Staff at front desk and house keeping friendly and helpful.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha juanitaBrandt, Thank you for staying at BEST WESTERN The Plaza Hotel recently! We are appreciative of your time to write a review as well and share your experiences. Though we don't have suites, you were probably upgraded to our deluxe rooms which seem like suites because they are so much larger! We apologize to hear that our staff did not assist you to our Military Liaison during your stay. We will speak to the staff and see what may have occurred during this time. Thank you again for staying with us and wish you a safe and Happy Holidays! Mahalo, Brent Kitsu Assistant General Manager

"Review, The Plaza Hotel"

4
15/12/2015

My thanks again to the staff of the Plaza Hotel. I remember especially Mena, Charae, Chandra, and the front desk staff, as well as the Kunai store and housecleaning. To all my big "mahalo" for a pleasant time. The room was very clean, quiet, and with good views of the city and surrounding Oahu areas. Using the hotel garage was very convenient as I could drive around the island easily from the entrance to Nimitz Highway. Above all, I want to thank everyone there for your Hawaiian hospitality and friendly service. It does help me to feel like family when I visit.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Henry B, From the staff and management of BEST WESTERN The Plaza Hotel, thank you for your most recent visit! Thank you for acknowledging Mena, Cherae, Chandra and others at the Front Desk! We are glad to hear they were able to assist you during your stay! We will be sure to share this review with them and also to thank them for a job well done! Thank you again and hope you have a safe and Happy Holidays! Mahalo, Brent Kitsu Assistant General Manager

"Great hotel, far from the touristy area"

4
14/12/2015

This hotel is very close to HNL airport, just minutes... Saying that, it is an easy 30 minute plus drive to Downtown Honolulu and longer to Waikiki Beach area. However, the hotel was a great stay for on business. Easy access to Nimitz Blvd. and the H1 freeway. If your military, there is a NEX shoppette pretty much across Nimitz from the hotel. And, the Pearl Harbor NEX and commissary complex is only about 2 miles away. The hotel itself looks dated, but my room was clean, the bed comfy and the wifi worked great. There is a gift shop in the lobby & an attached restaurant. There area looks shady, but we walked to many of restaurants within a block or two and had no issues. Many of the locals we passed even greated us. There is even a Starbucks a block away. The staff was amazing, both friendly & professional.

"Outstanding service"

5
12/12/2015

The hotel is close to the airport, While there are no restaurants close by, the service at the hotel was very friendly and accommodating. The shuttle bus driver picked me up at the car rental return and took us close to the departure check-in area for the particular airline that we were using. The desk clerk was also very helpful.

"Thank you Mercy "

5
10/12/2015

My friend and I stayed a few weeks and had the most excellent housekeeping service. Our housekeeper Mercy was professional and always greeted us with a friendly smile. We were not the most cleanest 20 year olds during our stay, but she had the room clean and smelling great every evening we came home. Thank you for making our stay great!

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha Darren W, Thank you for staying at BEST WESTERN The Plaza Hotel earlier this month! Thank you for taking the time to write a review and acknowledging Mercy! She is a great asset to our hotel and the Housekeeping Department. We will share this with her and I"m sure she will remember you. We would love to have you both return again in the future! Thank you again and hope you have a Happy Holidays! Mahalo, Brent Kitsu Assistant General Manager

"Ideal location for an overnight stop between flights"

5
10/12/2015

We stayed here when travelling from Vancouver to Tahiti. It's very convenient being so close to the airport and they have a very good shuttle service. The room was spacious, clean and bright. The hotel staff we met were all very friendly and helpful. We would definitely stay here if we needed an overnight stop again.

Brent K, Manager at BEST WESTERN The Plaza Hotel, responded to this review
Aloha STAN49_12, Thank you for staying at BEST WESTERN The Plaza Hotel back in November! We are pleased to hear we were able to meet your expectations on your overnight stop to Tahiti. That's a great place to visit! As you mentioned, we have a great shuttle service from and to the airport, which is complimentary. Our rooms and staff round out our hotel and is a great place for travelers needing a quick stopover. Thank you again for staying and wish you a Happy Holidays! Mahalo, Brent Kitsu Assistant General Manager

"Great night's sleep"