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Best Western Hotel Harbour View Hong Kong, Hong Kong

3.0/5  - basé sur 1124 notations.
239 Queens Road West, ., Hong Kong, China - See map
Best Western Hotel Harbour View Hong Kong - BEST WESTERN Hotel Harbour View Hong Kong The Best Western Hotel Harbour View Hong Kong is ideally located in the center of Hong Kong. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Less than a 1 minute walk from MTR Sai Ying Pun Station (Exit A1). The Best Western Hotel Harbour View Hong Kong is a new 38-story high-rise, providing 360 guest rooms in a chic design equipped with free Wi-Fi, broadband Internet access, cozy dining facilities and a seasonal rooftop swimming pool. Most guest rooms overlook the renowned view of Victoria Harbour. The hotel is conveniently located with public transportation networks (MTR Sai Ying Pun Station) providing easy access to the Hong Kong International Airport, Hong Kong Disneyland®, Ocean Theme Park, AsiaWorld Expo and all parts of Hong Kong. Please note the hotel does not accept credit cards from third party, any type of virtual card or company card for payment or reservation guarantee. The hotel only accepts the registered guest’s personal credit card.

Best Western

Hotel Harbour View Hong Kong

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 1124 guest reviews
NOTE ISSUED
Excellent
72
Very Good
301
Average
409
Poor
178
Terrible
164
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SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"早上電梯要等30分鐘,爛透了 waited 30 minutes for the elevator"

1
13/11/2018

早上電梯等了30分鐘,來了3次都是超載,但住在20幾樓沒辦法走樓梯,這輩子搭hotel電梯最差的體驗。最後跟客戶的會議遲到10分鐘就是因為等這台電梯! Waited 30 minutes for the elevator this morning, the elevator actually came 3 times but was all full so I had to keep waiting. Couldn't take the stairs because I lived on the 27th floor. This was the worst experience taking a hotel elevator in my life. I was late for meeting because of this elevator.

"BED BUGS"

1
03/11/2018

We stayed at this hotel over October break from September 29-October 5. It was awful! We originally were in room 3211, we checked in around 2pm and went out to explore the city. When it came time for bed, we showered in a VERY uncomfortable bathroom where the toilet almost touched the bathtub. It was so small and unsafe to get in and out of. I went to pull back the covers of the bed, and there were three different sized BED BUGS just chilling on the sheets and pillow. I immediately called the front desk and the manager came up. He moved us to a new room, which did NOT have bed bugs. We tried to move to another hotel, but since it was a holiday week, the prices were so expensive. We were forced to stay and it was gross. The management offered us free breakfast for 2 days for our inconvenience of BED BUGS. They offered us a third room option, where the view was unobstructed, but due to the fact that the hotel was nasty overall, we decided we didn't want to hang out in the hotel because it was uncomfortable, so a view made no difference. We decided to stay in the room where we knew the bed bugs were not biting. Due to the central AC, anytime someone smoked, you inhaled their smoke which is horrible if you aren't a smoker. The restaurant food is a mediocre at best. We saw a cockroach in the elevator going up to our floor. Unfortunately for the hotel, once you get a sense of uncleanliness, everything that is unclean comes into crystal clear view. DO NOT STAY HERE. It was foul.

"All that glitters..."

3
30/10/2018

It may take you a little while to adjust to the golden surrounds of the Best Western. Whoever designed and decorated this large property clearly has a very strong penchant for gold. Or at least, imitation gold. Every inch of wall space is cheaply gilded in some form and this extends beyond the public areas into the rooms and even the showers. The hotel is very accessible, quite close to the Hollywood Road area. The free H2 bus from the HK Airport station stops right outside the door and from the same stop, the free bus will take you back again. The Sai Ying Pun metro station is a stone's throw from the property. Just take exit A1, which has escaltors and and lift, that delivers you about 2 minutes walk to the hotel. The hotel is very tall and skinny and comes with the universal HK hotel problem: Elevators! They have four and yet you'll find - as with virtually every HK hotel I've ever stayed in - you'll spend a lot of your visit waiting. And waiting. And waiting. The lobby is on the 5th floor, but you can access the entire building without a key card or by stopping in the lobby. Thus the 38th floor pool is technically open to anyone. You don't need a key to visit. Bit of a security worry. Depending on your timing, check in is relatively smooth and friendly. It does seem to get very busy with groups. The golden elevators will then take you to your room on one of the 30+ floors, albeit very, very slowly. Rooms are very small. Even by HK standard, they're small. They either come with two single beds or one standard double. If there's more than one of you, you're going to find it 'cosy' to say the least. There are no closets or anywhere to put your bags. As I was alone, I put my cases on the other bed, but I don't know what you'd do if that bed was in use. Some coat hangers on hooks on the wall are provided in lieu of closets. There is a small safe and a tiny, tiny fridge, that might take 2 small bottles of water if you jam them in. 2 x 430ml of water are provided daily and there's a kettle, tea, coffee. The mattresses are rock hard, which is pretty normal for China, but the beds really are singles. My feet dangled over the end and I'm only 5'9". The sheets were a bit grubby when I checked in, but they did change them once I'd talked to the front desk. There's a flat screen TV with international news channels and WIFI, but the WIFI is terrible, albeit free. Very spotty. When it's on and working, it's fine, but don't hold your breath. It drops in and out frequently. The aircon works reasonably well, but the room is never fully cold. The gold drapes help to keep out the blazing sun. The bathrooms are tiny, with a very small basin awkwardly squeezed in, but the hot water pressure in the golden shower is excellent. Basic amenities are provided and the towels are clean, if a bit worn. You can't actually get the kettle under the taps for water, the basin is that cramped. There is a cafe on the 3rd floor where breakfast is available, but I never used it. There are several small supermarkets just a few steps away, plus many restaurant options, but I didn't find one anywhere in the neighbourhood that accepted credit cards. Also a number of bars. The streets surrounding the hotel are quite steep, but some have escalators to take you to the higher levels of the area. All the excellent transport services run very close to the hotel, so you can get anywhere in HK from here, making it a great base. The rooftop pool is very nice, although only one of the four elevators reaches the top and so getting there needs patience. The water in the pool is very cold, but that can be nice on a very hot day. There are loungers, but you need to bring towels from your room. There are 'lifeguards' on duty, but they are so disinterested in what's going on, I wouldn't trust them at all. The price is reasonable for expensive HK, but I've paid lower rates for much better spaces in HK. The rooms here really are very, very small and shouldn't be charged at the rates they are in view of the cramped conditions. There's another BW within walking distance that offers much more space and luxury for the same prices, but they don't have a pool. As for the decor.... (altogether now...) "They love gold. They love only gold. Only gold. They love gold. Only gold. They love gooooooooooooooooooooooooooooold."

"Mediocre but good enough for a overnight stay"

3
13/10/2018

Hong Kong hotels are generally small & overpriced, we got a good deal for a room here for an overnight lay-over in HKG heading to Thailand. A plus is the close proximity to the MTR (San Ying Ping) and the fact that the A10 bus dropped us off close to the hotel with a 5 minute walk (slower because we had suitcases) Note: the walk to the actual MTR concourse is long so beware if you have a lot of luggage , roughly 7/8 minutes. The hotel lobby is on the 5th floor but the hotel rooms are way further up and the elevator is SLOW. Believe all the reviews you see here, they are 100% accurate. Elevator is tiny, rooms are tiny!, bathroom TINY! and my room stunk of cigarette smoke even though it was a non-smoking room. Thank God I brought candles. Wifi stopped working as soon as midnight came so we couldn't get any messages til we came out the room The rooftop pool closes early and you cannot even go to see it after-hours because the door is closed. So we did not get to see the view or the pool for our stay. Breakfast was not included but that's ok Mc Donalds is right beside the hotel and many food places nearby. Just a note the hotel is not in the boujiest of neighborhoods, but it was safe to walk around at nights without being bothered by people. Most of the shops nearby are strictly Chinese speaking and if they do speak english it's minimal so do brush-up before going so you can at least communicate. Pictures and signs did help a lot as I do not know one word of Mandarin. Overall i give the place a 3/5 being generous. It served its purpose of a place to sleep for our layover, the staff wee helpful where they could be, but it is nowhere near luxury, and for the prices per night there could be improvements.

"Basic "

2
07/10/2018

Hotel reception and welcome very inviting. The room on the other hand, small (which is expected in HK) very basic. Shower fitting not for shower, so hand held each time we needed a shower. Bed so hard you could use it as a chopping board. Air con hardly worked. Good location right next to a train station and great rooftop pool (only 8 sunbeds tho). I wouldn't stay here again.

"Better then Expected"

4
25/09/2018

Once someone frames their expectations correctly -- i.e. that it is Hong Kong (which means small rooms and hard beds), then you can appreciate the room for what it is. We stayed in a "Deluxe Queen Room with Harbour View" -- the placement was decent, and the overall experience was acceptable with rooms being clean and comfortable. However, the downside of this hotel is that the wireless isn't great, and waiting for the lifts can be a long and drawn out process. With three small lifts, and an additional service lift, for a very tall building, one could be waiting for up to 10 minutes just get from a middle floor (15th) to the ground. Overall, I would stay here again. The overall accommodation was worth the price, and it's proximity to Sai Ying Pun station makes it an excellent choice.

"Not great"

2
23/09/2018

There was a pool on the rooftop- we didn't get to use it as it was closed in the winter but looked nice. The location was good- near a tram stop and train station and also near restaurants and bars. The hotel had a bus stop for the free airport shuttle which takes you to the airport express train. The staff were very helpful and resolved issues. Breakfast was ok, fairly large selection. We stayed for 2 nights, the first night the AC had been left on and the room was freezing cold, it did not work to heat it up. The second night (was warmer as we had turned the AC off) we were unable to get to sleep due to a fan unit (we think in the emergency stairwell next to our room) was turned on. It wasn't on the night before. After 2 hours trying to get to sleep we called reception as we thought maybe it could be turned off but they were unable to do so- instead they suggested that we move rooms which we were more than happy to do. But we were unfortunately not allowed to leave our bags in the old room to collect in the morning - since we were about the check out anyway. So moving to quickly pack up and move our luggage at 2am was not ideal but it meant we could get some quiet sleep. The beds were very hard and not comfortable and since we tried 2 rooms I can say that both were very hard. The rooms are very small which isn't an issue if you don't have much baggage. The bathrooms were also small. Our second room had a toilet with absolutely no leg room- you had to sit on it sideways- if you are very tall it wouldn't be the room for you!

"Terrible Experience at BW 4 Star Hotel "

1
20/09/2018

1) We stayed here for two days. in the first day we Decided to extend one more nights, we went to Front office to ask if we can extend one more night and how much we need to pay but the staff do not understand and don't know how to answer, the Front office staff ask her Manager and the Manager answered how much we need to pay, the price more than the two days we paid and we ask why, He said every hour the price will be change. I do not imagine that the price was align in the world stocks market every hour have changes. so we decided not to extend. The Fat Manager that time was an professional, no anticipation, no care. 2) You cannot feel you are inside the hotel. a) Room - looks like Motel and have bad smell. b) Wash Room - are Very small, wash basin outside the Toilet, water are dirty, lack of amenities. Ventilation Dusty and fall down to Towels. c) posted inside the room if you broke the wall table you will pay 2K. d) Wi-Fi very slow. 3) Restaurant - Breakfast only you can eat Boiled egg, Scramble egg etc.

"Cheap and cheerful"

3
18/09/2018

Well not that cheap but clean room good location close to midl levels Check in efficient, no need to check out as room prepaid Did not have breakfast Very hard to get a taxi so ended up catching the free shuttle to Central station

"Don't stay here!!!"

1
16/09/2018

By far the worst hotel I've experienced! The rooms are small and have a terrible odour. The WiFi and Tv's don't work and the breakfast experience is comical at best. Do yourself a favour and book anywhere else as this was an awful time in this place.

"Not small - TINY room and ill equipped"

1
15/09/2018

I was stuck so booked this place to save $50. I have never rated a hotel below a three, average, before. Never again..... The room is appalling - it's very small but it has a rock hard bed, dreadful towels (you know the ones, they're like sandpaper) and the worlds most inconvenient toilet! The bathroom, I use the term loosely, is so tight so if you are just little large, older or physically handicapped you will have a problem using the toilet and getting in and out of the bath as there are no bars to assist with this. (I am not so large but have a replacement knee so it doesn't bend a lot which made getting in and out of the bath difficult). Elevators are the slowest and worst coordinated I have come across and the lobby on the ground floor isn't air conditioned so I actually broke into a sweat WAITING for the elevator as it seemed hotter inside than out.... Staff weren't engaged at all and the breakfast is awful. Oh yes, I forgot - I tried for early check in (no chance) but there are no facilities for a shower at all. I also requested a non smoking room and received a smoking one....... All up, one night was too much!

"the nightmare hotel - stay away!"

1
15/09/2018

Horrible experience. Terrible state of maintenance, very old and run-down building with bed full of bugs and even cockroaches. To make matters worse, when I complained it took them 3 days to come up with a response, which basically was an offer for an upgrade during my next stay. My answer obviously was that there will be no next stay! Stay away!

"Very average hotel"

3
14/09/2018

Tiny but clean room Very average breakfast Descent bed Small shower Slow and small elevators Location - far from shopping areas of HK island Many small places to eat around Free shuttle bus to HK station Price quality ratio - not good

"Great location"

2
14/09/2018

Helpful staff and great location but very small bathroom, poor breakfast and very problematic elevators. Location is great; just few steps away from the MTR and surrounding by a variety of nice restaurants.

"Elevators"

3
09/09/2018

I stayed for 2 nights of 4-5th Sept as a solo visitor. I previously stayed at the hotel about 5 years ago. I came into contact (mostly briefly) with staff of reception, restaurant (receptionist), house maid and concierge. I can say they were all polite and helpful. As a solo visitor I expected a small room and that is certainly what 2605 was but it had all the basic facilities so no complaint. Beware of the safe though. On my previous visit I had a whole heap of trouble and this time the batteries in the back of the door were loose rendering it inoperable sometimes. I was on a short stay so said nothing. The hotel location is good and well served by the MTR and trams. My only grouch was the elevators. At busy times, breakfast etc, waiting time really is far too long to be acceptable. Four elevators for 30+ floors can't cope. I also question maintenance as I experienced some weird unrequested stop / starts on two occasions (this was nothing to do with wrong buttons being pressed). Overall it was acceptable for a short stay and the staff were a plus

"Great experience in general"

4
09/09/2018

I have been to HongKong too many times to know that all hotels look nice in the photos but they aren't the same in the real life, this wasn't the case, the rooms were neat and of course they were small but compared to other hotels I've stayed in HK

"Hard to say..... mehhhhh"

2
07/09/2018

Lets start with this hotel has a great location on hong kong island and on a sunny day the rooftop pool provides a great view. The room we stayed in was cheap enough as we booked 2 nights last minute. In saying that the room as expected was tiny and we booked the queen bed room and on check in were informed they were all taken. Funny how they accept the money first then break the news on arrival. We were given 2 single beds pushed together but still made up as 2 single beds ?? The concierge was missing a few times to which the security guards just point to the street. When we did find the concierge to get a taxi at different times they said it was too busy time of day to get a cab(ranging from 1400-2000). They hailed 2 who fobbed us of saying they wouldnt take us, then concierge went back inside out of the heat to leave us to try negotiate the language barrier and arrogant taxi drivers. The check in staff were quite rude and abrubt too but it seems to be a trend in hong kong toward westerners. All in all if you get it cheap and dont want there help for anything then book there just use it as a place to sleep and use the subway(easy to get around but we had a heap of luggage). Im sure there are other places that would act like your business meant something to them if you search longer. Ohh and the shower sucks in the minute bathroom. Hand held type that just sprays the wall if left in the holder.

"Worst hotel experience!"

1
05/09/2018

Hotel staff couldn't talk in ENGLISH, made me wait half an hour because room was not available for a booking which was done a week in advance. No one was available to get my bags to the room as only one staff was on duty and he was also extremely rude to me. Finally I had to carry my bags to the room. Room is not at all what was showed on the website, indeed small. My bags occupied more space than me, there was hardly any space to move around. Felt like as if I am in a hostel room. I DO NOT RECOMMEND THIS HOTEL TO ANYONE WHO KNOW THE TRUE MEANING OF HOSPITALITY

"A truly god awful hotel"

2
01/09/2018

Dark stuffy claustrophobic lifts woefully inadequate for volume of people especially as the Chinese think it's acceptable to cram fifty people into a lift ment for twenty. Consequently it takes at least thirty minutes to get anywhere in the hotel. Very much a budget hotel, would not contemplate staying here again. We spent more time using the facilities of a hotel round the corner.

"Average."

3
31/08/2018

I had stayed in Best western couple of times earlier in other parts of the world. This isn't like them. And I mean it in a negative way. Room, washroom are ultra small. Typical Hong Kong, it's a skyscraper which means you have to rely on lifts. And then, lifts are always packed. It's like a Hongkong red line metro, where you have to wait couple of times, till you can fit in, not stand in. Breakfast menu, not as elaborate as other Best western. Pricey.

"They say it is a 4-star hotel, but it does not feel like it. Feels more like a 3-star budget hotel to me."

3
29/08/2018

The only thing this hotel is going for it is the location. Just a few steps away from the Sai Ying Pun MTR station, it is an ok place to book if you plan to spend most of your day outside anyway. I think you can get better hotels for the same price.

"good place to stay"

4
28/08/2018

My first travel abroad was in Hong Kong and we stayed here for 4 days and 3 nights. The place is small but complete amenities. Lobby Staffs are good but not so nice especially when we were asking for room service. The place is near the Sai Yin Pun station and there's a Seven Eleven store and McDonalds if you want to eat other foods. Wifi not so good inside the room. Room was small and aircon in our room is kind of broken.

"Nicer than the neg reviews"

4
24/08/2018

Yes, this a compact room. So if you are euphemistically a "large" or "too tall" person, not such a good idea to stay here. For this medium size American, room was fine with a great harbor view. Used the clean, scenic roof pool every morning of my 4-night stay. Great, friendly staff. Old-style HK Main Street (circa 1979s-1980s feeling) with Cantonese home food, dry-food & TCM stores. But also Expresso stand, Euro & Sushi restaurants, 7-11, and even a MacDonald's! Manning market across street. Good location: EZ walk or subway to Hong Kong U to visit each day. Subway direct to Central, Causeway Bay fun nabes, Star Ferry, and finally to airport. Negs: 1. Elevators are packed & slow mid-mornings & dinner time. 2. No clothes closet or shelves. Basically perched my small rollie on a night stand which worked out OK. 3.My "No Smoking" room had the odor of a previous occupant's habit. Not too strong & faded away in a day or so. Room Sign says no smoking! 4. Wifi router was erratic, but fixed next day. Drop-down "desk"was great to use, but sit on bed to use. Comfy for me. NOT THE MANDARIN, but great price & accommodations for HK. Worked well for me and would stay here again.

"This is HK after all. "

4
23/08/2018

Reading through you have heard about, small rooms, bathrooms and decor. It's a good price for the location, close to the Subway and walking distance to the ferry terminal. Connivance stores are located close to the entrance as you leave the building. Rooms are small, but this is commonplace here, so if you have a large amount of baggage, then you'll find it a squeeze. Bathrooms are small, again not recommended if you have mobility issues. It's clean, bed is firm, and the staff are helpful. Lift/ elevator is slow, so timing is everything, but not as bad as some say. We are seasoned travellers, and live close to HK, so I suggest if you want large rooms, modern decor, fast lifts, you could pay a lot more in a modern thousand dollar a night hotel. It's a budget hotel! With a good view, and location, that's the point here. I would recommend this hotel for those who are on a budget. It's a base, from where you can travel, not something your living in permanently. Don't bother with breakfast, not worth the money, eat out. Last point, most of the hotels in this price bracket are small, it's the nature of HK, it's not Europe or the States. Staff ARE helpful, communication and language sometimes causes frustration, Be patient, Enjoy HK.

"Nice and Comfort"

3
15/08/2018

My family and relatives members were arrived in the hotel around 3pm which suppose able to check in but however we only able to check in at 4.30pm. This is something which not acceptable and hope the management should have an improvement for the guest. Overall the room is nice and comfort and importantly is clean. Location is centrally and easy to access to wet market and dried seafood shop!

"Cupboard Size Hotel Room"

3
10/08/2018

I stayed at the Best Western Hotel in Hong Kong Island during my last trip. The room does not have any build in cupboards, we were two people staying in the room with no space to move, the hand wash basin is in the room so small is the bathroom. And it was way more expensive than a better quality hotel in Shenzen, during the same trip.

"Reasonable for the price"

3
09/08/2018

Firstly the location is great. Only a 10 minute walk to Queens Road Central & the shopping malls or the MRT is close by. Also, just a few minutes up the hill on High Street are plenty of places to eat & drink. The room was clean but tiny! Do not go there with much luggage or you will be tripping over it. The lifts are dreadful unless you get a room on a high floor, they take ages to arrive & are often full with others who got on high up. Reception is a madhouse at certain times & so check in or out can take ages. We checked in too early for our room but signed the check in form which said we had a room on the top floor. When we went to collect the key, we'd been downgraded to a middle floor! Not a good move.

"Short stay"

2
06/08/2018

The view from our room was excellent as we were on a high floor. Rooms are very clean and tidy. However the decor was very 70s style and needs a modern upgrade. The style was very old fashioned. Convenient location for walking to Soho locations, bars, restaurants. Near MTR.

"Good deal"

3
04/08/2018

The rooftop pool with excellent views makes this a good deal. Check in was atrocious and took a very long time. A smell of sewage from the bathroom drain was also unpleasant. Shower head terrible too and room small but it is still a good deal.

"Perfect for a short stay"

4
04/08/2018

Nice hotel with spatious rooms. Would be perfect if smoking insise would be totally prohibited. Grat viev and comfortable location, quiet What was very important for me. You Can definitively feel The ambience of Hongkong here.

"Good Location VERY TINY BATHROOM"

3
31/07/2018

we stayed in a harbourview room. The view from our room is really good ( HARBOURVIEW. The hotel's location is very good walking distance from the MTR. Breakfast is buffet but basic. The room size is fine, the bed is good but the bathroom is very tiny. When i say tiny its really tiny that you have to sit sideways at the toilet to fit your legs. But this is a basic hotel and decent since its not in the crowded area of Hong Kong

"Very bad service"

1
30/07/2018

! I stayed here in July and the hotel is terrible. Need to wait for elevator sometimes up to 20 min, wifi is not working during evening since all guests share 1 router and the food is just a messe. I have for almost a month trying to ge back my pree authorization without success. Have been sending email to [email protected] and [email protected] which is the official emails on the website but have not even received a response. Stay away from this Hotel

"Ok hotel"

4
25/07/2018

The hotel is in great location close to metro station about 5 min walk. Rooms are clean, a bit small but a reasonable size for Hong Kong. The whole hotel is Air con which means if you want fresh air better to open the windows. I enjoyed my stay there, a 7 eleven right opposite the hotel and plenty of restaurants within walking distance.

"Weekend in Hong Kong"

4
25/07/2018

Indeed as many reviews mention, the rooms are small. However, the location is great and the views from the window are nice. If you know beforehand the rooms are small, the surprise isn't as big. The beds were fine, cleaning staff and front desk staff were friendly and efficient. As it was raining all weekend we could not swim but we did go up to have a look and it looked like a great pool with views!

"Very Average!"

2
22/07/2018

Great location & view but thats about where it ends.. Rude staff that ignore simple requests,lumpy beds & grotty rooms..what a shame,Luv the area but have found much better hotel's in HK for around the same price..

"Hotel is poor service at front desk"

3
15/07/2018

i have booked a room with superior mountain view room and free breakfast but the receptionist is arranged with a street view room and noted without breakfast. When i have breakfast at 9h30, waitress ask me for 60$/time and i said: my room is included breakfast. I was disappointed and never stay this hotel again.

"A great base for visiting HK."

3
15/07/2018

When booking this hotel back in February, for a very good price, we were unsure of what to actually expect. However when we arrived we were relieved to see that it was exactly as it says on the website. The hotel was really easy to access from the central train station with a free shuttle bus that takes you directly to the hotel every 20/30 minutes. If you don't want to wait for the shuttle, then the hotel is also only a couple of minutes walk from the metro station. This was really handy and we used it every day. I would suggest turning right out of the hotel doors and walking to 2nd street station as it is a little bit closer than the main entrance. The room we had was on the 32nd floor overlooking the harbour. The view is more of a partial view but it was nice to see the water. The room itself was really small but had everything we needed. The bed was a full size king and was comfy enough for us to sleep well every night. The bathroom was again very, very small. The toilet was in a very peculiar space, right in front of the door and so close to the bath it made it very difficult to sit down on. The only thing that really frustrated us during our time there was the waiting time to use the lifts. There are 38 floors in the hotel and only 4 small lifts. For the price we paid, the hotel was fine and served us well. The place was clean, comfy and the staff were friendly. I'd recommend this hotel if you were staying in HK on a budget and were only using it as a base for exploring all of the wonderful things Hong Kong has to offer.

"Rooftop swimming pool adds the cherry on top"

4
13/07/2018

Rooms are very small (it is HK) but contain everything you need. Very clean. Staff is polite and speak reasonable to very good English. I had a room with view of the harbour on the 25th floor which was awesome. Not as awesome as the view from the rooftop viewing deck though. There are lounging chairs and a small pool. Lovely place. Some shops and restaurants in the vicinity and easy transportation to central. The breakfast was okay, the gym a joke and the elevators can take some time. I would stay here again.

"Good location, bad WiFi "

3
12/07/2018

The hotel is in a good location, lots of bus stops outside which take you all over Hong Kong. A bus also goes directly from the airport and stops outside the hotel so I would recommend getting the A12 from the airport. The hotel has all the info on their website! (Very helpful) When we first got to the hotel around 2.30pm, we tried to check into our room and they informed us we had to pay $500HKD deposit. We didn't have a credit card and they said we could get cash out. We asked what the deposit is for and they said the mini bar, we insisted we didn't want anything from it so another solution was to take everything from the mini bar out, problem solved. So don't feel like you have to pay it! The room is comfortable, beds are a bit hard and the WiFi is SHOCKINGLY bad! When we complained they said a lot of people must be using it and we should just try to reconnect (not helpful). The location is good and the room has what it needs to have in it. Very powerful & hot shower!! Best thing about the room was the kettle! ?? so that sums it up.

"Location"

5
10/07/2018

I so love the location of this particular hotel. It's very convenient as it is near a bank, a money changer, supermarket, wet market, fruit stand and most of all a 3min. walk from the MTR. Which was our main transportation in coming from the airport, shopping and just roaming around the city.

"Worst best western hotel"

1
09/07/2018

This is by far the worst hotel I have ever been too. This gives the best western franchise a bad name. Room was not ready on time. Very small rooms. Not helpful staff at reception. Only staff that is really helpful is in the lobby helping with bags and the staff at the pool area.

"Location, Location, Location"

4
04/07/2018

We booked this hotel because we got a great rate (non refundable, no breakfast) through Agoda, a good deal in a very expensive city. We were a bit worried though, after reading reviews. Our fears proved groundless. Admittedly we have low expectations, were not expecting a five star hotel. First of all, the location is wonderful. Close to Tram, MTR, a nice neighborhood park, lots of small restaurants. Yes, the room was VERY small. But it was clean and quiet, 27th floor. The roof top pool was adequate and closed only once for a few hours one afternoon for a predicted thunderstorm (that did not materialize). Internet was fine, although after three years living in Myanmar any internet anywhere else would seem faster. Elevators were not slow, but with a big hotel and lots of guests, they just stopped at lots of floors. Bottom line—we were there to see Hong Kong, not stay in a Resort. And this hotel served our purposes fine.

"Really outdated hotel. Badly needs renovation."

2
03/07/2018

The minute I entered the room it smelled like toilet and the housekeeper suggested I ask for another room. Bathroom had hair everywhere, the phone was filthy, fingerprints all over the faucets, windows, really old carpeting which they must get rid of.. loud airconditioning. Bed was really hard. This should not be 4 star hotel.

"Good hotel for that price point in Hong Kong"

4
27/06/2018

Pros:- -i like that there is a ledge along the edge of the window so you can put your luggage -there are hooks on the walls to hang your clothes or towels which i liked -there is a tiny fridge to put like two drinks in there, not sure if that is a pro or con but at least they have something -they provide a tissue box -beds were ok, a little on the hard side but really for 350 HKD per night like it's really not bad -shower and toilet is separated by a plastic curtain -good hot water pressure and they provide shower gel and shampoo and soap -good location, next to MTR, near different convenience shops and eateries and right outside the stop for shuttle bus for the airport express train. -rooftop pool with a nice view Cons:- -wifi is average, i think it was spotty -it was fairly clean but you know getting a little old and one afternoon smoke smell came in from the vents from the room above but it disappeared after a while -small bathroom sink as they put it all together (stayed at the grand city hotel as well and they have the sink outside the bathroom area) -the lift for us for not too bad, maybe it was just the right timing for us but it is slow. when there is a lot of people you can be waiting there for a little while. -shower is a little smaller than grand city hotel i think overall for the price you are paying, it's actually really good value for money tbh. what are people whinging about, if you want something really nice pay a lot more and you'll get it i'll attach some photos

"HIGHLY NOT RECOMMENDED"

1
25/06/2018

I concur with a lot of reviewers here...I extremely recommend to avoid this place to avoid a bad experience. Checked in and yet had to wait for some time for my room. What was worse was that a walked in guest got their room before me and I had to wait even though I had booked my room even before my arrival. The service from reception is minimal and they are not at all helpful especially Jane the rudest front desk staff upon my check out. Wait of lifts are long and if you arrive at the hotel at the same time as a bus of others, you even have to stand in a huge line. Do expect to force your way into the lifts and even if you are first in line to get in a lift, there is no such thing as queuing, you will be pushed out of the way.There is no wardrobe - just one solitary hanging point. I am sorry to say, I completely agree with the other visitor's comment “SHAME TO BE A BEST WESTERN!!!"

"DO NOT STAY HERE: bad bad beds, dirty and ridiculous lift waiting time"

1
24/06/2018

the only good thing abt this hotel is its location is near to a mtr station. cant stand the humid, dirty and poorly designed room. curtain spoiled, it was an excercise to move it. the room is old and smelly. staffs were carelessly using the guests' lift which is annoying? as it prolongs the lift waiting time! there is a day that i need to wait 20 minutes to go down. one more thing the wifi is disastrous!! never stay here again!

"Nice but not great"

4
22/06/2018

We stayed here for 3 nights. Breakfast not included in room rate. 1. Room is in OK condition. Mattress is hard and we can feel the metal springs inside the mattress. Bathroom amenities are nice. Water pressure and temperature of shower is good. Room is quiet, not hearing traffic from the road and noise of other guests outside. They provide only 4 cloth hangers and 2 hooks that are not enough for us who stayed 3 nights. You can borrow iron and iron board from Housekeeper. 2. Lobby is on 5th floor that is a little bit inconvenience because it takes long wait for elevators that are always busy. However, we always got out of hotel in early morning and came back late at night, so we didn't have to wait for so long. 3. Housekeepers are good. They filled amenities every day even we didn't use some items such as shower cap, slippers, etc. 4. Staff are nice and friendly. 5. Location wise. Take a few minutes by walk to MTR - Sai Ying Pun station. And, a few minutes by car to ferry terminal. We also tried some noodles at nearby restaurant which was very tasty. Overall, the hotel is nice except room condition that needs update.

"Perfect fit for Asian travelers"

4
19/06/2018

Best Western is a familiar hotel brand with my husband's family, thus our choice on this trip. Having read previous reviews, long after the booking, we had a plan B should their descriptions be that bad. It is true the room and bath are small, but having a much smaller frame (than Americans or Caucasians), they weren't a big problem. Of course my 5'10" son had to bend at the shower, and found creative ways to arrange his legs while seated at the thrown. The firmness of the bed and the cold of the airconditioning were welcomed comforts after putting in 30K steps daily. The wall hooks that serve as cabinet for clothes were manageable as well. The rooms were always clean, tho the curtains were somewhat crooked at the top. It is true about the elevator being compact and the flights too far between. It encourages one to bring/do everything before/after leaving the hotel to avoid a repeat. We usually spend the time planning our day. Breakfast isn't included with the room; the HK$60 is quite expensive when you can find as low as HK$4 at a local bakery nearby. You will be delighted, as we were, to find the Hotel has in its immediate vicinity four convenience stores including a 7/11; around five local dinners including a McDonald's; three fruit stores; two bake shops; more importantly, an MTR station. There is also an Airport Shuttle stop to HK station across it. Quite a convenient hotel if you merely need a comfortable place to stay the night. We were happy with our rooms and stayed the full 4D3N.

"Look elsewhere"

1
18/06/2018

Choose alternative accommodation!!! The room is very old,tired and very run down and didn't appear clean. The service from reception is minimal and they are not at all helpful. I unfortunately had a 6night stay here, no cancelation allowed through booking.com or other websites I searched. Coming from working in a 4star resort, customer service is always a priority. Honestly if you don't like your job find alternative employment. The bed!!!! Worst hard bed ever!!! WIFI, occasionally works. Anytime I rang reception about it they blame it on my device, but if I went down stairs no problem, poor signal??? Different times of the day it works ok then not at all. Other places in Hong Kong no problem!!!! It is close to MTR however so are many many other hotels & I am now staying about 200 metres from this hotel with better EVERYTHING. If I was to rate this hotel (have worked in the tourism industry for approximately 15yrs) I would say 2 stars max. Oh & I forgot the elavators, slowest ever. More often than not a 15minute wait so don't be in a hurry to start your day. Read the reviews before you book would be my advice

"Very ok ok hotel "

2
10/06/2018

Only the appearance is good. Rooms are very small and with no facilities. Bathroom also very very small. Very difficult to stay in this kind of hotel though may be with Hongkong standard it is ok. Disappointed.

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Dear Anand S Greetings from the Best Western Hotel Harbour View. Thank you for taking the time to share your comments. Please accept our apologies for not meeting your expectations. Please rest assured that we have shared your comments with the department head concerned for future improvements. We do look forward to welcoming you back in the not too distant future. Yours faithfully, Andy Wu Front Office Manager

"Should be called western hotel remove the word "best" in the title."

2
04/06/2018

7 comments all bad- 1. Walked into the lift an saw a massive roach. Didnt want to tell my wife as she would of freaked out. 2. Super small rooms 3. Super small fridge literally 2 cans in a toy cooler . 4. Bed was so hard like sleeping on the ground. 5. Sad breakfast not appetizing. 6. slow wifi. 7. Was asked for room deposit which was not mentioned. Stayed only 1 night. Oh our 2 bags could hardly fit in the room. This is quick stop over 2 nights maximum hotel not a holiday place to relax.

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Dear adin j Greetings from the Best Western Hotel Harbour View. Thank you for taking the time to share your comments. Please accept our apologies for not meeting your expectations. Please rest assured that we have shared your comments with the department head concerned for future improvements. We do look forward to welcoming you back in the not too distant future. Yours faithfully, Andy Wu Front Office Manager

"Great for budget overnight stay!!"

2
28/05/2018

Learning learning read reviews and don't get sucked in by pictures. This hotel is sadly awful and certainly won't stay here again. The good points, * Location is ok * Roof top Pool is fantastic Lvl38 * Close to MTR (train) .. *What we hated, Hongkong is known for having smaller rooms its ok, but these rooms are tiny, room for one suitcase and carry on under the bed only. * I'm 183 tall I was hanging out of the bed its disgustingly small, the springs stick up out of the bed, extremely uncomfortable. * The bathroom shower hand held being so small water was everywhere. * The toilet is extremely small you simply cannot move. * Coffee/Shampoos etc supply was always short. * Breakfast was the same every day only one style of eggs scrambled out of 8 days they had tomatoes twice, we were going to buy some tomatos we could have a little change. * The slowest toaster ever, it did not pop causing people to put metal tongs inside to get their bread out, an accident waiting to happen, we just wanted to buy a new toaster for them, something so obvious to fix. * The elevators all out of sync 4 elevators 3 buttons make sure you push all three as you can wait up to 8 minutes. The one elevator to the pool on 38, 12 - 15 minutes wait. Make sure you use the service elevator as well. They have a new Bentley parked on the hotel concourse the number plate "Best Western " my advice sell the car and fix the beds, Toaster and rooms. Its certainly not a long term hotel, overnight would be ok, if you have alot of baggage no way, the MTR is close easy to get around, MTR station SAI YING PUN on the Kennedy town line. 7/11 across the road, you can buy an Octopus card $39 HK then top up, you can also buy the tourist Sim card so easy $118 HK for 8 days internet. HONGKONG IS AMAZING, enjoy

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Dear Trevryanadventures Greetings from the Best Western Hotel Harbour View. Thank you for taking the time to share your comments. Please accept our apologies for not meeting your expectations. Please rest assured that we have shared your comments with the department head concerned for future improvements. We do look forward to welcoming you back in the not too distant future. Yours faithfully, Andy Wu Front Office Manager

"Clean and tidy hotel"

4
27/05/2018

Just back from 9 day trip to Hong Kong we stayed at this hotel. Found it ideally central to everything. Room was small but very clean and tidy - sheets changed everyday - pool on 38th floor very clean. We only used restaurant once but did not like food that was on offer - no problem as plenty of places to eat around the hotel. Staff very friendly and helpful.

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Dear Bob R Greetings from the Best Western Hotel Harbour View. Thank you for your comments and we are happy to know that you had a great stay with us. We always strive to render our guests excellent staying experience like yours and we will surely keep the spirit up in the future. We hope you will also recommend our hotel to your friends and relatives so that they can enjoy a great trip in Hong Kong as you did. We look forward to welcoming you back for another promising stay soon. Yours faithfully, Andy Wu Front Office Manager

"4 Nights stay"

3
25/05/2018

Stay for 4 nights. Nearest to Sai Ying Pun MRT station. Provided with all the facilities including swimming pool, gyms and excellent wifi services. Good mountain view side of victoria peak. How I wish the swimming pool to be open early around 8am. It was good quiet night stay with my bromance. Awesome.

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Dear Dexter H Greetings from the Best Western Hotel Harbour View. Thank you for your comments and we are happy to know that you had a great stay with us. We always strive to render our guests excellent staying experience like yours and we will surely keep the spirit up in the future. We hope you will also recommend our hotel to your friends and relatives so that they can enjoy a great trip in Hong Kong as you did. We look forward to welcoming you back for another promising stay soon. Yours faithfully, Andy Wu Front Office Manager

"Below average"

2
12/05/2018

Air conditioning too noisy to sleep. WiFi awful. Had to ask 3 times for sink to be unblocked. One day towels not changed. Hotel needs a facelift as the Trumpian gold is way too much. But pool nice and location good.

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Greetings from the Best Western Hotel Harbour View. Thank you for taking the time to share your comments. Please accept our apologies for not meeting your expectations. Please rest assured that we have shared your comments with the department head concerned for future improvements. We do look forward to welcoming you back in the not too distant future. Yours faithfully, Andy Wu Front Office Manager

"Great location and good value but needs a facelift"

3
06/05/2018

Great hotel close to the main attractions and metro. The staff were reasonably friendly and helpful. Unfortunately our room was worn and not so clean with some old ingrained dirt in the bathroom. I would still say it is good value for money and it is difficult to beat the location.

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Dear Emile154 Greetings from the Best Western Hotel Harbour View. Thank you for taking the time to share your experience and comment with us in regards of your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value in every aspect. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Best Western Hotel Harbour View. Yours faithfully, Andy Wu Front Office Manager

"Not great. Not awful. "

3
05/05/2018

This hotel is just fine. There were parts of my room I didn't like such as the smell was a bit odd, the Internet was frustrating and it wasn't the cleanest room I've stayed at. The windows could definitely use a wash. However, the hard bed is comfy and perfect pillow size and fluffiness was perfect. Pressure in shower is good but I had to call them to bring me more toilet paper a few times. A bit stingy? The hotel is located well and staff are generally friendly. Not overjoyed by the experience. Would pay a bit more for a better hotel next time but it serves its purpose. Especially if you're travelling on a budget.

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Dear AmbLee Greetings from the Best Western Hotel Harbour View. Thank you for taking the time to share your experience and comment with us in regards of your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value in every aspect. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Best Western Hotel Harbour View. Yours faithfully, Andy Wu Front Office Manager

"Small room and unstable Wi-Fi in the room"

1
05/05/2018

It is a small room! I can only place my two suitcases against the window, and makes the room look messy. As I'm here on business then the missing table and chair is a big minus, and when the internet is very unstable, then it makes it a bit hard to be happy here. The bed feels like it is a mattresses with springs, but only the springs are left on the bed. Very hard, but when I asked the staff for a blanket, they came and applied it very fast. They are very helpful and friendly. Then again I'm travelling for business, so there is really 3 things that are important: A good bed (Nope), possibilities to perform work from the hotel (Nope, the net is extremely unstable and even though I've been upgraded to a room with a folding table, then it to uncomfortable) and finally a good clean shower (Almost. It is clean, it is there, but the shower area is about 70 centimetres). Breakfast is included and there's a rooftop pool, and a gym! Can't blame them for the breakfast. I just didn't like anything but the toast. Coffee was horrible! The pool was closed. Ok it is not summer, and the gym is a joke! 3 machines in one of these small standard rooms. The reason that hotel does get a 'star' is that the staff is trying! There are 2 bottles of drinking water a day, and the hotel is 2 min. walk from the MTR. It does take 10-15 minutes to reach it, but it is due to in efficient elevators. Well all in all - I am not to happy about this hotel!

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Dear Gregers_from_dk Greetings from the Best Western Hotel Harbour View. Thank you for taking the time to share your comments. Please accept our apologies for not meeting your expectations. Please rest assured that we have shared your comments with the department head concerned for future improvements. We do look forward to welcoming you back in the not too distant future. Yours faithfully, Andy Wu Front Office Manager

"JIMMY YU TERRIBLE ATTITUDE"

1
01/05/2018

On April 29, 2018, after I have check in to the hotel, and the room has no AC (the temperature is over 26c which is about 79F). I did phone the front desk, and front desk said would fix the problem for me. However, in the late night, after I finished the dinner function and back to my hotel room, and the room is still hot. So I phone again & inform the front desk and front desk sent someone who cannot fix the problem to my room & waste my time (which it is almost mid-night). So I request to have someone who really can fix the too hot problem. Then I wait & wait. So I phone to front desk and this time with this TERRIBLE JIMMY YU answer the phone and give me run around, so I become very upset and tell him to fix the AC problem. Instead to fix the hot problem, Jimmy YU keep telling me to wait and avoid my request, so I really upset & hang up and ready to draft a complaint letter to HK consumer affair (or some authority). Then someone (Duty Manger) call back to my room and offer to help. (MY QUESTION IS WHY 7 HOURS AGO, AFTER I REPORT THE HOT AC PROBLEM AND NO ACTION WAS TAKEN) Finally, Duty Mgr change the cooler room for me, but the room still warm (however running the AC till morning, and the room temperature is still high with 23.5C; 75F and not cool at 20C about 70F ) This hotel has sub level of service by Jimmy YU & bad hot AC. I really wonder how Hong Kong as a top international city would have such a kind of terrible service (Jimmy YU), hot AC and make this Best Western Hotel become such a low class hotel. (this junk hotel should re-name as Worst Western Hotel) This hotel should earn 0 point, in face -0 (below 0 with negative point.) The only reason I give 1 point this hotel, it is for the Duty Mgr who at least trying to help and sort out the problem. [I really wish the rest of this hotel's worker & employee would carry the same service standard as this Duty MGR, Mr Leung]. I definitely would not recommend my friend, my associate, my partner, and my firm to use this hotel in any manner. With so many hotel I have stay, I have never been so upset. This hotel room cost more than USD $285.00 (SO I WOULD SAY LUXURY CATEGORY)

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Dear joewong301 Greetings from the Best Western Hotel Harbour View. Please allow me this opportunity to apologize for the inconveniences you experienced during your stay. You willingness to share your thoughts is appreciated. As we are committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement effort. Yours Sincerely Andy Wu Front Office Manager

"Terrible"

1
01/05/2018

I don't know where to start, terrible rooms and terrible breakfast! but by far the worst thing was the exceptionally hard beds, have slept on floors more comfortable. I complained and was moved (having to pay extra on top, otherwise I was told to like it or lump it) to a slightly less hard bed, which was nearly as bad, never experienced anything like it! The reception staff were not interested at all, I asked who to complain to and eventually was given a generic email, they had to be pushed to give me the GM's name. Surely, you can get away with lots of thinks but a bed that feels like ply wood where you get no sleep isn't one of them! We met some Americans in town and they stayed here a couple of years ago and said it was the same! They left early, as did I, I moved my flight. There is no rating I can give.

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Dear Fiona L Greetings from the Best Western Hotel Harbour View. Thank you for taking the time to share your comments. Please accept our apologies for not meeting your expectations. Please rest assured that we have shared your comments with the department head concerned for future improvements. We do look forward to welcoming you back in the not too distant future. Yours faithfully, Andy Wu Front Office Manager

"Choose another hotel"

1
30/04/2018

Thankfully we had our luggage checked into our final destination as we would not have had room in the room. I know it's Hong Kong but really. The toilet faced the bath and my knees touched the bath while sitting - and I am short. I could feel the metal spring coils in the mattress. It took us an hour to get out of the building via the lifts. Finally rang the front desk and they sent us a lift especially. Overall staff weren't that helpful

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Dear Maureen C Greetings from the Best Western Hotel Harbour View. Thank you for taking the time to share your comments. Please accept our apologies for not meeting your expectations. Please rest assured that we have shared your comments with the department head concerned for future improvements. We do look forward to welcoming you back in the not too distant future. Yours faithfully, Andy Wu Front Office Manager

"Convenient location but... "

3
30/04/2018

This hotel is located within an easy 5-minute walk from the Sai Ying Pun MTR Station. Lots of restaurants and super markets around the area. Front desk check in process was smooth. I had a twin room for 2 nights. Everything in the room worked during my stay. While it runs small in size, the high ceiling made up for it. Bathroom shower remained a problem for the 2 days I stayed. Water drainage after shower was slow. Water easily overflowed out of the shower pan area. Then there was the strange drainage smell that reminded me of old buildings. Elevators were slow. I could not understand why all 3 elevators had to go the same direction at the same time. They either all go up or all go down. It took a good 15 minutes to be able to get myself and my luggage into an elevator cos the elevators would have been all occupied by all guests staying above my floor. By the time it went to lower floors, each elevator was full. I would expect all staff, regardless of what his or her position is, to greet guests in the hallway and elevators. Apparently they rushed past me without any eye contacts. Strange for anyone working in the hospitality industry. This was one of the handfuls of hotels which didn't charge over 150 usd per night for the 2 nights I stayed. I sincerely hope hotel management would address the above issues with bathrooms, elevators and staff attitude.

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Dear singinggigi Greetings from the Best Western Hotel Harbour View. Thank you for taking the time to share your comments. Please accept our apologies for not meeting your expectations. Please rest assured that we have shared your comments with the department head concerned for future improvements. We do look forward to welcoming you back in the not too distant future. Yours faithfully, Andy Wu Front Office Manager

"Very good location but the hotel feels old"

3
30/04/2018

The location is very good but there are several other hotels in the same area that usually have similar rates and they are in better condition. Some people complain about the size of the room but the rooms are a typical size for Hong Kong hotels in the area. In other words, expect a small room. The room was not well maintained. The carpet was extremely old and dirty. The hot water in the shower was never more than warm. The elevators are too small for the number of rooms and the amount of people. In the morning, when everyone is checking out, or in the afternoon when everyone is checking in, it can take 10 or more minutes till you can get on an elevator and then it full and it stops at every single floor. On the bright side the view from the pool on the 38th floor is very good. The staff was very nice. I did not try the breakfast because there are so many cheaper options in the area around the hotel. Also, if you need to do laundry there are plenty of cheap options around the hotel. There are self-service and same-day service options.

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Dear 2muchtimeontheroad Greetings from the Best Western Hotel Harbour View. Thank you for taking the time to share your comments. Please accept our apologies for not meeting your expectations. Please rest assured that we have shared your comments with the department head concerned for future improvements. We do look forward to welcoming you back in the not too distant future. Yours faithfully, Andy Wu Front Office Manager

"Bad"

1
20/04/2018

very poor hotel/ tiny rooms but thy are clean and tidy so well done to the cleaner all over staff are not very helpful lifts are so slow and you can wait up to 10 mins to get in one the breakfast was also very poor do not stay at this hotel

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Greetings from the Best Western Hotel Harbour View. Thank you for taking the time to share your comments. Please accept our apologies for not meeting your expectations. Please rest assured that we have shared your comments with the department head concerned for future improvements. We do look forward to welcoming you back in the not too distant future. Yours faithfully, Andy Wu Front Office Manager

"Great location and thats it!"

2
18/04/2018

I have just stayed 2 nights in this hotel. My first time in Hong Kong. I stay in many hotels every year so I feel I can give a fair reviw. The hotel is in a great position and it was great value for money. The rooms were understandably small, its Hong Kong. However, the staff were really unfriendly and unhelpful. It was my first time in Hong Kng so I relied on the concierge. Its a 4 star hotel so should have a decen concierge. The concierge could not speak English, gave useless advice, and used their phone for advvice. It was a joke. The reception could not wait to get rid of me. The most annoying aspect were the lifts. There are not enough lifts to cater for so many guests and you end up waiting endlessly. Its a joke. I dont like tearing hotels apart, but this hotal is not good. I am sure there are better hotels with more helpful staff.

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Dear LukePeppe Greetings from the Best Western Hotel Harbour View. Thank you for taking the time to share your comments. Please accept our apologies for not meeting your expectations. Please rest assured that we have shared your comments with the department head concerned for future improvements. We do look forward to welcoming you back in the not too distant future. Yours faithfully, Andy Wu Front Office Manager

"Rude staff and old rooms"

1
17/04/2018

The only positive thing about this hotel is that it has a good location. The staff is not friendly and helpful to you when checking in they do everything in a rush and don't even look at you.. about the room.. you sleep on the mattress springs so don't expect comfort the bed is a nightmare.. No closet in the room so live out of your suitcase. The smallest/dirtiest hotel shower I have ever seen. Don't forget to brind your own outlet adapter as they only have a type G outlet with the 3 pins. We paid 1200HKD per night for a uncomfortable room with unfriendly staff, and not even breakfast included in this price. The hotel looks like it was build 40 years ago and nothing has changed. Would recommend to look further and pay maybe a bit more for a good night of sleep without springs in your back.

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Dear sjorsvleeuwen Greetings from the Best Western Hotel Harbour View. Thank you for taking the time to share your comments. Please accept our apologies for not meeting your expectations. Please rest assured that we have shared your comments with the department head concerned for future improvements. We do look forward to welcoming you back in the not too distant future. Yours faithfully, Andy Wu Front Office Manager

"Poor Poor Poor"

1
17/04/2018

Where do I start? Probably the lifts as they are your first experience of the hotel. You have to wait for ages and when they come they are tiny and unbelievably slow. Then check-in which was actually not too bad once we'd agreed to empty the mini bar to avoid paying a deposit. I had a twin room for three nights. I'm not sure it could have been smaller. It was a good thing that I was alone as I had nowhere else to fit my suitcase apart from on the other bed. The mattress was very hard The bathroom was so small that there was no room to put the bathmat and unless you are less than 6'0" tall (which I'm not) it's impossible to sit on the toilet in any comfort. Attached is a view from 32nd floor. The gym is a joke It has the narrowest running machine I've ever used which only goes as fast as 6km/hr. It is well located for the MTR. A disgrace to the Best Western brand

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Dear vonireland Greetings from the Best Western Hotel Harbour View. Thank you for taking the time to share your comments. Please accept our apologies for not meeting your expectations. Please rest assured that we have shared your comments with the department head concerned for future improvements. We do look forward to welcoming you back in the not too distant future. Yours faithfully, Andy Wu Front Office Manager

"Elevators from hell"

1
15/04/2018

Be prepared to wait ages for an elevator on the mornings. They are too small, too slow, and not synchronized. We stayed there four nights and on each morning had to wait for elevators to go past full. People ended up boarding elevators on the way up so they could get down without using a hot stair well. Other than that, rooms are so small that the wash basin is outside the bathroom and in the entrance to the room. Moreover, the glass on the wash basin hadn't been cleaned properly before we checked in and luckily we didn't put our toothbrushes into it. I've stayed in a number of similar cost hotels in Hong Kong over the years where I've had a much better stay. I won't be returning here.

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Dear spiv005 Thank you for taking the time to share your comments. Please accept our apologies for not meeting your expectations. Please rest assured that we have shared your comments with the department head concerned for future improvements. We do look forward to welcoming you back in the not too distant future. Yours faithfully, Andy Wu Front Office Manager

"Hotel did not return me a 1000 HKD deposit for more than 1 month"

1
12/04/2018

Terrible service, worst ever at a reputed chain hotel. When checking in, an authorisation charge was deducted from my credit card, equal to the cost of my stay plus a 1000 HKD deposit. I wanted to pay in local currency, but the entire amount was deducted from my card in GBP at a terrible dynamic exchange rate, without my consent. In any case, it was meant to be an authorisation charge that should be refunded in full immediately after checkout. I was promised this by the concierge when I checked out. However, it has been more than a month and I am still owed 1000 HKD plus an unfavourable exchange rate, despite insisting at checkout that I wanted to pay in local currency. Emailed the hotel and got no reply for more than two weeks. Please avoid.

"Very good location, but very small room"

3
10/04/2018

We stayed in the hotel in April, the room was clean enough, had all the necessary toiletries (toothpaste, toothbrush, shaving kit), however the wallpaper needed replacement especially in the twin bed room, because when they moved the beds together the wallpaper was torn at bed height. There is almost no space for big luggage, luckily the window ledge is wide enough to actually fit a big luggage, otherwise there is not enough space to open the troller on the floor, for example. The toilet is very small, fitted with a bathtub and a toilet, but if you sit on the toilet, your knees will be crushed against the bathtub. The sink is actually in the room, as it does not fit in the bathroom. We stayed there for 3 days, during which time the sheets have not been changed, but the room was made up every day and the towel were changed daily. Would only recommend for a short stay and if you travel lightly.

"Not as it was advertised"

2
07/04/2018

We arrived at the Hotel and had an issue with payment as soon as we had walked off a 13 hour flight which was not pleasant. Then arrived in our rooms and they we extremely small and needed some attention urgently, the sink was not even in the bathroom it was so small and there was absolutely no space to hang or store your clothes so in the end I had to hang them on the washing line! Also, the pool was closed the first half of our holiday but was barely open during the day so we could not use it anyway. We complained about all of this, and there was nothing the hotel could do which was extremely disappointing as we paid a lot of money for this hotel. The lift system within the hotel was extremely difficult as well and we waited up to 20 minutes just to get to breakfast as there were only 3 lifts. The only positive was that the MTR station was extremely close but we would have preferred to stay in a nicer hotel which was further away from transport.

"Worst hotel experience"

1
06/04/2018

Such a bad experience. Room was TINY, hardly enough room to move around with no storage so had to live out of our suitcases for two weeks. We were promised a pool which wasn't open for over half of our stay and the room was never properly cleaned. One night we came back to find blood on our pillows.. see picture attached. Staff incredibly unhelpful, would not offer any compensation except to have a word with house cleaning. DO NOT STAY HERE.

"Terrible hotel "

1
06/04/2018

Overall a terrible experience. One of the main reasons we booked the hotel was for the pool. We were told on arrival that it was closed. We had no notification of this before we arrived and no explanation or compensation. Very disappointing. We had blood on our ‘clean' pillows (not ours) after housekeeping had been. When we complained they apologised but didn't seem to care and the manager said there was nothing they could do. The rooms are TINY with no storage, shelves or anything so you have to live out of our suitcase. The images are very misleading. The room smelt very sour everyday and the room cleaning was basic. The lifts are a roulette with us waiting over 25 mins at times to be able to get down from the 17th floor with a buggy. Would never stay again and would not recommend.

"Affordable without luxury comforts"

2
02/04/2018

In Hong Kong you pay for what you get. If you cannot forsake spacious living areas, this room is not for you. Lengthwise maybe 4 times the length of my suitcase, the bedroom area. In saying that, it is entirely livable, affordable. We stayed 6 nights. MRT close, very handy. Roof top pool closed. Plumbing smells. Good water pressure on small shower. Two single hard beds. Eateries everywhere. Smokers outside of building. 38 floors.

"Worst Western!"

1
02/04/2018

Tiny bedrooms, tiny bathrooms with very little leg room between the toilet and the bath, bathroom sink in bedroom over the mini fridge, no light above. Two hooks to hang clothes on. We asked to be moved from the first room as the springs could be felt through the mattress. The second room on the 32nd floor had a good harbour view, however, whilst the springs were not felt through the mattress it was as hard as a board. Took forever to wait for lift and being so high up not practical to use stairs. Nice pool on the roof but closed for winter although temperature 24 degrees. The decor in the hotel is tired and the whole lace could do with a complete refurb.

"Awful do not stay here"

1
01/04/2018

Am here right now and it is just awful. Photos are completely misleading. On first arrival you think wowbecause the decor is very good and glitzy in the reception area but on entering the bedrooms they are really nothing more than a shoebox. There is no bath and the shower is really tiny cubicle wet room. The sink for washing hands and brushing teeth is in the bedroom and has a tiny fridge underneath, and there I'd no place to even hang a towel to dry your hands on. The room has no wardrobes or even a drawer to put any clothes in just a couple of hooks on the wall and 2 hangars. You could not swing a cat in here. There is no place to put a suitcase except the window sill. The room itself is clean enough but is so small and the facilities appalling. If I could afford it I would check out now and go elsewhere but cannot afford to lose the amount I have for this room. The swimming pool appears to be closed so my kids are very disappointed let's see if they reopen tomorrow? The beds are also very uncomfortable and I was not given the room I requested I asked for a double but got a twin and when I complained to reception the best they could offer was to join the beds together. When asked if they had any larger or better rooms I was told they are all the same size with same facilities ie no closet space or drawers if this is the case I'm surprised anyone stays here. The rates are not so cheap as to warrant it...all I all don't stay here I'm not impressed at all. Our little staycation has been ruined by this accommodation.

"Nice staff and clean hotel"

5
31/03/2018

Upon reservaion, I thought that my holiday in Hong Kong will be a disaster. But special thanks to Ms. Kwan the Reservation Manager for assisting me. This is the best location in Hong Kong Island 2 stations away from Central and very convenient. The staffs are nice especially the housekeeper in 30th floor she is so helpful. The room, hallway and even the lifts are clean. Try to book the Deluxe Harbour View for an amazing view.

"Great Hotel if You Love Cockroaches!!"

1
25/03/2018

Do you like being greeted by cockroaches that run in front of your feet and up onto the wall when you first enter a hotel room? Do you get off on the thrill of shining your light on the ground in the mornings in order to scare off cockroaches that are roaming about the floor during the night? Does it excite you to kill cockroaches that live in the curtains, safe, and bathroom of your Hong Kong living quarters? If so, LOOK NO FURTHER than Best Western Hotel Harbour View, because this hotel HAS IT ALL. Cockroaches of all sizes, from baby roaches to full-grown monster roaches, don't care if you booked three nights at this hotel because it was the cheapest hotel in Central Hong Kong and you were wine drunk on a 15-hour flight from NYC. This is their hotel, and you're clearly just living (and paying way too much) to sleep in it. If you're into watching cockroaches crawl up your nightstand and onto the remote and then disappearing into the depths of your hotel room, this is the hotel for you. Otherwise, spend $50 more a night and stay somewhere else. Decent water pressure in the shower, though.

"Fine for the price!"

4
24/03/2018

We booked this hotel as we were staying one night and it was far cheaper than other hotels. I had read the reviews but was happy to take a chance. We were pleasantly surprised by the hotel and I would stay here again. Great location- near to the mrt and also h2 pick up stop ( right opposite the hotel) for the shuttle to the airport express train at Hong Kong mrt. Around the hotel, there were a lot of local budget eating places which suits our style of travel. Our room was small but fine. We had a harbour view which was nice. If staying longer, the lack of a wardrobe ( wall hooks instead) might have bothered me. The room was clean with complimentary water provided. The shower room is small but we have stayed in similar places. Breakfast was fine- a mix of Asian/ continental. All staff we met were very friendly and competent. This is a budget hotel in my mind and for Hong Kong Island, just fine for us. If you want luxury, then maybe not for you.

"One of the Worst Ever"

1
22/03/2018

I've never left a hotel at 2:00 in the morning... until now. I don't care about the small rooms, it was the horrible smell, filthy floors, a bed that has no real mattress and when I showed them, they very nicely apologized and brought me some 1" sleeping bag mats to use as a mattress... unbelievable. Mold and mildew in the bathrooms. Tile floors that had not been mopped in a very long time. At 3:00 in the morning, I was leaving going over to the Marriott (Sold out) to sleep on their lounge couch... but the very nice manager took me to the "Sky Penthouse" which was the same except the smell was not quite as bad but still terrible.

"The Worst Eastern Hotel"

1
20/03/2018

It was truly terrible. Each room I tried (and I tried four) stunk of mold and smoke. The first room I stayed in made me sick. The staff were rude and indifferent (save for the cleaning staff who were lovely - though perhaps not great at cleaning). The air conditioning didn't work properly. The lifts were always breaking down. And the owners seemed to have spent more money on bling (such as glass chandeliers in every room including each lift) than substance (even the velvet rope strung between the brass queuing stanchions was held together with sticky tape). A more fitting name for the hotel might be the 'Worst Eastern Harbour View' - the views are spectacular, everything else about the place is dismal. To make matters worse there was a 10% service charge in the small print that I had agreed to by booking through Booking.com. Such practices smack of deception. If you value your money avoid Booking.com. If you value your money and your health avoid Best Western Harbour View Hong Kong.

"Good location"

3
14/03/2018

Before i went there, i read a lot of bad reviews here. But in fact , its not that bad. Yes the room is small, but its hongkong right?. And the staff is quite nice , i think. I never meet a rude one. I like the location there, many cheap food, convenient store, easy to reach the public transport. There are 4 lifts there, if u wait long enough, its just in the peak hour.

"Why not"

4
10/03/2018

There's another of you that says worst Western. Well that's very funny it's not true. The rooms are small but nice and if you think the room should be bigger than you haven't been to Hong Kong. You're not stepping over yourself but it's not spacious. It's clean the people are friendly and it's in a great location. You are a block away from the metro and can go anywhere you want. Considering the fact that it's far cheaper than most places in Hong Kong I would recommend staying here. It was a 20 minute walk to the X-Pac District to visit friends. You couldn't beat the value.

"Dreadful"

1
10/03/2018

Tiny room which stinks of smoke (even though on non smoking floor). No where to hang anything. Crap service to airport ??. It's as bad as mainland China which I didn't expect. Won't be returning to China ever again.

"Would avoid next time."

2
08/03/2018

Arrived past midnight and the receiving staff was busy with his phone (and downright rude). I was put in a really awful room (which I had to accept for the night as I was very tired) - very tight, no cabinet/hangers except for a wall hook, lavatory drain was clogged, and the toilet/shower ensemble was so small, I couldnt imagine using it. To their credit, they put me in a better room the next day (why was that room offered anyway). Limited food choices near and directly around the hotel (this is HK so that is odd), hotel cafe is shoddy at best. The lifts take forever!!! (and there are probably tourist groups in bulk so if you are unfortunate enough to catch them at the lifts, uh oh) Never again.

"BEAST WESTERN HOTEL"

1
18/02/2018

At first I thought the most appropriate name for this hotel is WORST WESTERN because of its worst facilities such as dwarfed rooms & snail lift, among others. But then I realized upon settling my bills that the name BEAST WESTERN HOTEL befits them more than any other names. They charged me 25.HKD for that 1 potato chip I brought out w/ me w/c they claim as theirs. I challenged them to produce an inventory of their mini bar if ever there was. They had the gall to claim it when there was no mini bar at all in my room. I explained that I should take it home because I bought that from the 7-11 store across the hotel. In effect I paid it twice: 1st from 7-11 store, then 2nd from BEAST WESTERN HOTEL. Lesson learned: never mess around w/ BEASTS because they have no logic, not even a common sense.

"Avoid"

2
16/02/2018

I have stopped in HK a few times and this is by far the worst hotel I've stayed in. In my opinion, there are much better hotels for the same/less money. As others have said, the rooms are tiny. Apparently, suitcases go under the bed, but if they are not slimline ones, you've no chance, and there is no room to pull them out and delve into your suitcase to retrieve anything. The hanging space for clothes is a hook on the wall with two hangers!! The Bed!! It would have been more comfortable to sleep on the floor but, alas, there just wasn't the floor space to do that! I don't know much about mattresses but, if there is a classification called Concrete these would fall into that. The decor was very very tired and bits of plaster around the window had been patched and not repainted. Its got a cheap blingy feel to it. I know you don't go to HK to stay in the room - you are there for the sites, but there are limits and you want a bit of comfort when travelling long distances. It was more of a trial than a place to relax. The lifts are small and take forever (allow 15 mins for one that's not overcrowded). Restaurant is like a Bultins canteen used to be in the 70s. Food is basic and, perhaps we were unlucky as there seemed to be a party of 150 group tourists in, but the layout of the buffet meant it was a free for all and any queuing went out the window. They just couldn't cope. I've given it two stars because the location is great and its easy to get to from the MTR. There are places to eat on Possession Street, which is nearby - like a Vietnamese restaurant, great western food at The Lot (I'd recommend) etc. In this day and age, hotels offering this kind of service/comfort won't (and shouldn't) last long. There are better hotels in the same price bracket.

"A VERY UNPLEASANT TWO NIGHT STAY BEFORE WE FLEW BACK TO THE UK."

1
16/02/2018

The room was so tiny we had to leave our full suitcases pushed up against the door otherwise they would have blocked the bathroom door. There was nowhere to hang your clothes and no draws so we had to live out of the suitcase. The sink was in the bedroom so there was no privacy when applying mascara or brushing your teeth or shaving. The shower was difficult to use and water sprayed over everything in the tiny room. The bed was the most uncomfortable bed I have ever slept on and the room was exceptionally cold with a cold wind that whistled through the windows. The room was shabby with paint peeling off the walls. On the 23rd floor it took half an hour to get down to breakfast due to the lifts being so small. The breakfast room was also small and didn't seat many so we had to share a table and jostle with the many guests to get anything from the breakfast buffet the food which was of a poor quality was uninteresting and tasteless. This hotel was close to Chop Alley, Man mo temple and a great Restaurant called The Lot on Possession street which served the best Wagyu beef burger I have ever eaten. A must for anyone needing a change from Asian food and wanting quality food , excellent service and a good range of beers The view of the harbour was the only positive to this cheap and tacky looking hotel. much better budget alternatives, Try the Petite Rosedale in a different area(causeway bay) but easy to get to harbour using trams at about 25p per journey and has great rooms and breakfast for £10 a night more.

"Recent visit"

3
14/02/2018

Hard to find anything positive about this hotel, other than it's clean and not far from the Metro, on the minus side the rooms are abysmally small, nowhere to put your case or hang your clothes, and the worse thing for me was the lifts, there are 4 but tiny maybe 6 people and they don't seem to be calibrated whereby you press the button and lift after lift just wizz by without stopping,20 minutes wait in a morning is not uncommon.

"Location is the USP"

3
07/02/2018

Stayed with family during halloween time. The best part is the prime location. Close to the mtr station, although not many food joints are present except for a McD. The worst is the size of the room and bathroom. But that is how any mid-range hotel in HK will offer. We had a full glass window overlooking the harbour and enjoyed the ever-changing vista. That was the breather. As for services, full marks to concierge and housekeeping. Although the buffet breakfast had a standard menu which did not vary much over 5 days, the services were very prompt. The only nuisance was the lift which was always busy and crowded. We actually had to use the service lift at times. Would recommend fellow travelers to opt for harbourview rooms only.

"Never ever again!"

1
07/02/2018

My girlfriend and I went to that hotel for two nights in February. The location was fine and the pool looked alright altough it was to cold to use. Our room was tiny and terribly cold. The temperature was about 15 degrees, which was not very amusing. Not only because the outside temperature was 13 degrees. We had to buy a small heater, but he had literally no chance against the Air-Co, which you could not switch of. The staff was very unfriendly and did rearly greet us. Important to know: Even if you have the „Do not disturbe“ sign outside, they won‘t hestitate to knock at your door. They even asked me to give them the garbagge in an imperative voice. Because our room was so cold, we asked if it would have been possible to have annother blanchet. They answered unwillingly that we could have just one blanchet per person. The gym was a farce. The treadmill didn‘t work at all and the two other equiments were a joke as well. In short they shouldn‘t promise to have a gym at their hotel. We thought more then once about changing the hotel!

"Disappointing- do not go."

1
22/01/2018

My partner and I stayed here over the summer and were deeply unimpressed- so much so that even now (more than 6 months later), I think about our experience and get upset. I could list a multitude of deficiencies with the amenities and building, but it was the service that was truly egregious. We had booked a room for 5 nights but ended up having to leave early due to a family emergency- my mom was very sick and in the hospital. Every other hotel and airline we had booked with were kind enough to assist and give us refunds for rooms and flights we had to cancel. Best Western was the ONLY hotel to deny us any sort of refund, and not even offer any other means of compensation. Their excuse was that booking through booking.com made it technically impossible for them to refund us (even though that didn't stop every other establishment we booked through booking.com). Both the staff and management were callous, uncaring, and rude. They ignored my emails, dismissed us at the front desk, and would not pick up my calls if I tried calling. Overall, my stay at this hotel was among my worst travel experiences, and I want to warn anyone and everyone who is thinking about booking with Best Western so that they do not get treated with the same disrespect that I did.

"Good location"

3
19/01/2018

Good value hotel. Great views from upper floors. Nice staff. Forgettable breakfast buffet. Elevators are small and can be a nuisance at busy times...but ok for the most part. Clean rooms. Friendly staff.

"Worst hotel I've ever visited in my entire life"

1
19/01/2018

I've visited this hotel at Jan 2018 with my girlfriend at the same room and another friend at a separate room. I'll start from the single good things because there is way too many bad things about this place: the luggage keeping service is good and the guy at the counter on the first floor that helped me book the shuttle bus is also great. Also the room cleaning service is good. Now to the review: First thing first, it took me one hour walking in circles to find the place, it's inside shady street without big sign indicating the place, once you find it its easy to go back to. The entrance is literally a labyrinth. There is ground floor which apparently isn't lobby you need to go around go to 3 floor which is the lobby and from there another elevator to any other floor. Leaves the impression this hotel used to be a factory building before. The decals and the design are horrible as well with black and cheap decals that make the rooms look smaller than they are. When we arrived the staff wasn't welcoming and made us feel unwanted, they were extremely rude and even tho on the website it says booking at 2PM they say it's 2:30PM. After the horrible checkin service, there is the rooms. Which are insanely small, you don't even have place to put your bags and luggage, the TV screen is really dark and barely can see anything and there is literally NO WIFI at the room, the only way to get signal was standing outside the door. Also, they have bad carding system for the rooms which instead of using touch you need to flip it in and it doesn't work 80% of the time (for me and my friend at the other rook) The air conditioning is really poor and make a lot of noise. I didn't bothered trying the breakfast because the comments here don't recommend it. I don't recommend this hotel to my worst enemies, there is enough hotels located in Tsim sam Shui area which i've been to. Stay away at all cost.

"Horrible Place !"

1
16/01/2018

On the 10th leg of an 11 country world holiday, which was all good until I stayed at this dump. Room so small I couldn't open up my suitcase, old and drab décor from the 50's, breakfast un-edible, unfriendly staff, ad infinitum. The only thing it had going for it was it's location, and that's it ! To add insult to injury, I came back to my room one day to find the bed made, but also a framed picture had been taken down and put on the floor (for no known or obvious reason), standing up against a wall. The next day, I come back to my room to see a note under my door that the manager wants to see me. I went and saw the manager, who basically accused me of taking down the framed picture. It had to of been the cleaner from the day prior, and it also must have been the cleaner from the day after who reported it to management. Before you go accusing guests of things they didn't do, get your facts straight. I wouldn't stay in this rat hole again even if it was free. The only good thing about my stay here was leaving !!

"the worst hotel in the world"

1
15/01/2018

rude stuff , bad AC , small rooms, uncomfortable bed , you can say that we slept on wooden sticks my back was hurting me all night , small bathroom, old hotel, horrible view and smell , low class decoration with very bad yellow color , the street is unclean and has a bad smell in general do not visit hongkong !!

"Good location"

3
14/01/2018

Basic hotel in good location in Hong Kong, metro and tram are close. Our room was super small but I guess thats the case with all HK hotel rooms. Staff was nice, breakfast was awful and the room was clean. Ok place for a few nights in the city.

"Left as an icecle "

3
13/01/2018

It was really cold in the room and AC couldn't do anything about it. I would suggest 1 night stay only. They do provide some amenities:tea and Coffee, tooth brush and paste, shampoo and shower gel, slippers. Very uncomfortable bad and blanket is not made for their cold room. No need for the view as their windows are not clean and you can't take a good photo. It was possible to walk from Hong Kong station 45 min straight ahead on des voex street and after Ibis hotel up the road and you are on Queen street and walk up to hotel. I don't believe in complaints but i do believe in not coming back!

"Atrocious "

1
12/01/2018

This place was terrible from the beginning. Check in took about an hour?!? The staff were unhelpful and unfriendly. We didn't think it could worse ... until we opened the door to our room. It was the smallest hotel room we have ever stayed in. There was literally no room for anything. We were living out of our suitcases as there is no room to put anything. The toilet is right by the bath so some of us tall westerners had to use the toilets sideways to fit. There is one charging plug to charge your electronics which is very unhelpful. The breakfast buffet is pretty terrible. Would not recommend to stay here to anyone. Also the lifts take AGES to come!!!

"a nice place to stay"

5
07/01/2018

me and my girlfriend stays here last july. it was our first international trip together. the place was nice. the staff was friendly. near from mtr station just a walking distance from the hotel, you can go by bus for free. the rooftop pool was amazing. the concierge team was very helpful they give us direction whenever we want to go. but the room was quite small and the bathtub also.?? but everything was fine because we always go outside. thank you so much.??????

"THE WORST HOTEL I HAVE EVER STAYED IN!"

1
05/01/2018

This place is quite literally the worst hotel I have ever stayed in. The rooms are tiny, they do not have wardrobes or storage for your clothes which makes the room even smaller, as you have to have you clothes on the floor in your suitcase. The bed is extremely uncomfortable the springs dig in your back and the bed is hard as nails. The staff are not helpful or friendly in any way. I don't have a good word to say about this place. Please take my advice and do not stay here, you will regret it. There is a nicer cheaper hotel around the corner called the Eco Tree I would stay there instead.

"Most uncomfortable bed I've ever stayed in!"

1
01/01/2018

At around £100 per night, it's one of the cheaper hotels in Hong Kong, but having stayed at a similar priced hotel the week before, this is a comparatively garbage hotel. No cots were available, so 3 of us had to squeeze into 2 single beds pushed together, which were hideously uncomfortable! Lifts take ages aswell. Nice decor and staff are friendly enough, but it doesn't make up for the poor rooms.

"Uncomfortable bed and tiny room!"

1
30/12/2017

This is a run down best western with a lumpy bed. Most days we had to wait over 10 mins for an elevator. I wouldn't stay here again. The pool was closed. The walls are thin so bring earplugs in order to sleep.

"Location"

2
29/12/2017

Location is good, near mtr Sai Ying Pun station (exit a1) and many restaurants nearby. Basic hotel room is small and humid. Beds are awful, you can feel the strings (?) of the bed, extremly uncomfortable. But staff was helpful. If the bed had been good, stars would be better, and if the humidity wasn't a problem, hotel would be good and tiny roomsize would not matter that much. If you have small children like us, there are no high tables, so everything is at children level.

"Disneyland stay"

3
27/12/2017

Room was small but comfortable. Buffett breakfast was very good.Dishes included the usual fare plus chinese congee and rice. Chicken sausages were a treat.Location was excellent. A block away to the metro station.We used a tourist day pass for our traveling. The price paid included the breakfast so there was value. Incredible view from the poolside which is on the roof.

"Disappointing stay for year end holiday "

1
27/12/2017

Frustrating!!Booked a sea view but can't see much of the sea, got a lower floor and view was blocked! I can't complain much after all this is HK... What makes it worse is the poor wi Fi!! Even after complaint, it is downloading at 1.75mps and uploading at 0!!! Really painful to use !!! Tv colour was faulty but at least they rectify it quickly.

"Overpriced but good location"

3
24/12/2017

We chose this hotel for the location, which doesn't disappoint. The room itself is cosy with a great view of the city (we were situated on Level 33). It has all the basics — safe, fridge, kettle etc. It's also pretty clean and well serviced. However the beds are incredibly uncomfortable (you can feel the springs in the mattress) and I've never seen a bathroom so small! The bathroom consists of the shower/bathtub and the toilet (the basin is outside). The toilet is right up against the bathtub/shower you can hardly sit on it. Overall its probably overpriced for the quality of the hotel, but we paid for the location.

"Comfy and Convenient"

4
22/12/2017

I liked this hotel overall. the outside is quite pretty with its sparkly gold and mirrors. the staff were helpful although i wish there had been some brochures for help in deciding what tourist attractions to visit. the room was cold and we couldn't get the heater to really work. we asked several times for help but lack of communication made it difficult. we did get an extra quilt and that helped. the elevators made it easy to get up to the top floors and the restaurant on the 3rd floor was nice. just a minute's walk to the train station.

"The whole hotel smells like cigarette smoke"

1
21/12/2017

Only stay in this hotel if you like smoking. As soon as you step off the elevator, the first thing you notice is the smell of cigarette smoke. As you walk into your room, it gets worse. The interior looks like it's from the 1920's, but not in a good way. The paint is peeling off from the ceiling and the elevators have cheap glass (or plastic) chandeliers in them. The room itself (but especially the bathroom) is tiny. There isn't even enough room to sit down on the toilet.

"Nice hotel with affordable Price"

4
18/12/2017

I stay at this hotel with my little family (2 adults + 2 kids (7yo and 9yo). The room is big enough for me (comparing to another hotel that i've been stay while in Hongkong with the same price). Near to mc donald and convinience store and 5 minute walk to nearest MRT station

"Dirty room and awful customer service"

1
13/12/2017

Upon arrival the room was very dirty with disgusting mold and stains in the bathroom, stains on the carpet and on the walls, a broken curtain, it smelled like smoke (even though it was a non-smoking room), and the toilet was basically in the bath tub. It was impossible to sit on. When complained about the state of the room, hotel management sent someone in to fix the curtain, who just gave it a hard pull, said it was fixed and left again. None of the other complaints were dealt with. When asked to for an upgrade or different room, they said I was already staying in the nicest room and when asked to speak to hotel management they said that was not possible. They were unfriendly and I did not feel like my complaints were taken seriously. They did not care at all. The room was too dirty to stay in. It was filthy and would have ruined my week away. Since they did not seriously acknowledge my situation I had to go to an other hotel that was clean. In addition, to prevent me from writing a review the hotel told Booking.com that I was a no show and never checked in. A blatant lie. They made it really clear that I had to pay the full price and that they would not compensate anything. Awful customer service.

"Should be called Worst Western"

1
06/12/2017

There is no place to plug in for charging your devices. I found all entire room. Super tiny, around here has a lot of hotels I will find a new hotel to stay. Suckssssssssss Best Western Harbourview Don't come to this hotel They charged for 1500 HKD per night I found this on Agoda with 114 USD. I am so glad I didn't pay 1500 HKD

"Convenient, great harbour view but small rooms"

3
05/12/2017

I had stayed at the Best Western Harbour View and had booked a room with a harbour view. This did not disappoint with a lovely view of Victoria Harbour. BUt if you are afraid of heights you may ask for a room at a lower floor. It is in a convenient place near to the Sai Ying Pun train station and 7Eleven and a variety of restaurants. There is a self-service laundry called Panda across the road which is alot cheaper. You will need an Octopus card to operate washing machine and dryer. The room is quite small and the bathroom and toilet a bit of a squeeze. It would be recommended for a lone traveler or couple. There is no wardrobe so be prepared to live out of your suitcase. I didn't mind the hard bed but a few people may find this uncomfortable. I liked there were a couple of English channels on TV- BBC, movie channel. I found the elevator and room service staff friendly however, would expect a more hospitable reception at check-in. I would recommend this place for short stay of up to 5 days or less.

"Disappointing"

2
03/12/2017

slanted very much for Asian visitors as far as breakfast, very little choice for English visitors. Also beds extremely short and bathrooms need upgrading. The front desk personal were very friendly and helpful

"Terrible"

1
26/11/2017

Too small and too noisy to stay. Could hardly sleep everynight and could hardly open the suitcase as the room is EXTREMELY SMALL!! Every morning when other guests are awake, you will receive free morning calls from the corridor or by the closing doors noise from the room make up services. The staff are very kind, when you ask the room service for ice cubes, they are however looked so angry or upset. Stayed for 9 nights and that was unacceptable, the location was good while it is difficult to get some sleep. Will never visit again.

"Just good for a small budget traveler"

3
26/11/2017

I'd just checked out from this hotel. This hotel is just a min on foot from the station, however the exit is 5 min. walk after I left from the train. I stayed on 32nd floor with ocean view and it is OK even the room is very small. I booked as non-smoking room but first room I entered in I felt someone smoked in the room before, so I asked to change the room. I was surprised the size of bathroom since when I sat on a toilet my knee is just 1 cm closer to bathtub. I had to stand up very slightly after my work lol. I also had breakfast which is just like 3-star hotel average, ready-made scrambled egg, bread with 2 kinds of jam, and some juices. If you want to just sleep and go, this hotel is just reasonable. However, you want some good and fancy hotel, this hotel's shining golden exterior doesn't help you to feel more comfortable.

"Good Location, Small Room"

3
21/11/2017

Upon arrival I was shocked at how small the room was. The bed seemed a little hard and the shower curtain very hard to control. The pool area looked very nice with great view of the city. It is close to MTR station to travel by train to all desired locations in HK. Some nice little restaurants nearby to sample local cuisine.

"Poor customer service and accomodations"

2
18/11/2017

Bedding and mattresses are horribly uncomfortable. Moved rooms for better Wi-Fi. I would not recommend this property to anyone, especially for the price. Would rather stay in a hostel than this hotel.

"Worst hotel I've ever stayed in my life"

1
14/11/2017

Worst accommodations. The staff is unfriendly, not helpful what so ever! First off - when we entered the room, there was a overwhelming oder that just about knocked us out when we opened the door! We had to keep the door propped open to deal with the stench of sewer. We called the front desk, we were informed that the entire hotel was this way. No US outlets to charge phone. No access to the pool ( I wanted to sleep up there) until morning, the room was that unbearable. We had to keep the door prepped open to deal with the stench of the bathroom pipes. The room is tiny- the size of a walk in closet about 6x6' the bathroom is a shower toilet combo, like a boat... you basically shower in the toilet- awful! No closet, no place to even put your bag. Beds hard board like platform. Elevators are tiny and old. Took 20 min. To get out of the hell hole in the AM! I'm totally blown away Best Western lets them keep their franchise name. I'm planning on filing a formal complaint. Please don't stay here!

"Worst Hotel Rooms I have ever stayed"

1
13/11/2017

Very small cramped rooms even without basic amenities like mobile charger point. Nobody lifted the phone of reception. When visited personally at Reception in mid night asking for charger power point, the reception guy told that housekeeping boy will come and provide extension cord from some hidden point under the shelf but nobody came. Poor service even after requesting personally. Washroom is too small without even wash basin. Wash basin is inside the room. No wardrobe in the room to hang clothes. No place in the room to keep the luggage. Very very disappointed.

"Awful "

1
12/11/2017

Do NOT stay here until they replace the mattresses. We moved rooms for better WiFi and they were the same in both places- like sleeping on metal coils padded with about the thickness of a bed sheet. Most uncomfortable nights sleep I've ever had and at 68 I've had a few.

"terribile: no closet, wifi doesnt work and unfriendly staff"

1
08/11/2017

my title did summarize everything. I only save the guys downstairs with can help you with bags, the rest hello NO. Location is okay but only that. Moreover staff is so bad. Super unfriendly, they are like machines and if you ask something better not. They treat customers like numbers with no care. I stayed few days with family but did not like it. Rooms are extremely small, if you need to open your luggage you cannot. You need to put it on your bed where you sleep...so crazy. Wifi on 25th doesnt work and it is noisy. Do not go, chooce others. In the same area there is Ibis. Next time I will try that

"Uncomfort during the stay"

2
08/11/2017

The pillow and the bed are extremely uncomforting during my stay in hotel although the staff are trying to address my need. unfortunately, they are just give me one more pillow and top up one more blanket on top of the bed. And this does not solve my primary need and I know if I insist to drill down and it does not help. Finally my wife and I cannot sleep good during our stay in hotel and we are wonder why it is because we have stayed in the same brand name hotel just few streets away but the experience is totally different

"It was OKAY."

3
03/11/2017

My boyfriend loved the breakfast. We once accidentally left our breakfast stubs in the restaurant but fortunately, the staff was able to securely keep it - although they did ask us details about it first before they handed it back to make sure we were the true owners (A+)

"Does the job"

3
29/10/2017

Looks like a luxury hotel from pictures but completely average. The bed was so uncomfortable you could fee the individual mattress springs when you lay down. View of the harbour was nothing special and location a bit far out (20-30min walk to the centre). Other than that, it was enough.

"Horrible hostel "

1
23/10/2017

Room is too small,dirty and doesn't worst it price , breakfast has few options and those are not eatable. We planned to stay for 3 nights , but left after first . The only good thing is location next to mtr

"Worth the price and location"

3
21/10/2017

The rooms are as usual small like other places but bathroom was better than average area. The lifts are annoying, always crowded and waiting time is very long sometimes. MTR is nearby, cost was about 100 SGD per night which was ok.

"Crazy price- bad quality"

1
18/10/2017

Stayed for 1 night -Small rooms, we requested a large bed ended up with two singles, were advised someone would c0me to our room to change it but no on ever came - Beds hard- the bed was sooo hard and you can feel all of the springs and metal frame when you lay down - Bathroom - sink too small to wash your face, bathroom door is only approx 60cm wide (luckily we are not over weight), shower was installed at a 90 degree angle so unless you stand with our face against the wall the water completely misses you, hair dryer broke within 2 mins of using it. I called house keeping and the lady told me she would send someone to fix it.....no idea how long it would have taken to do that so I asked for a replacement. The entire conversation involved her talking over me and not listening. I eventually got a 'new' hair dryer. - Breakfast- very poor selection of food, mainly fried greasy bits. They even managed to fail scrambled eggs. Fruit included a selection of melon and tinned fruits. - Lift/Elevator- incredibly slow, we were on the 22nd floor and on several occasions it skipped our floor. On day of check out we had to walk down the fire escape stairs from 22 floor carrying luggage to check out as we had waited for 20 mins and no lifts stopped on our floor. When we finally got down the stairs we tried to explain the lift issue with the staff member on duty and she ignored what we were saying and just said "Check out". I then became very frustrated and told her to stop and listen at that point the manager came over and apologised for the issue with the lifts and said it had been on going for sometime. No apology from the lady at the desk however. Pool- Tiny not worth getting wet!

"tiny rooms and excellent price of usd 60"

4
17/10/2017

reading other negative reviews, i want to state i am happy. this is hong kong, and people and their living-quarters are small, land is extremely expensive, it's capitalism at its best. so what usd 60 gets you at this property is a decent room with a window, a toilet-cum-shower, clean bedsheets and towels (i remember a tv and safe as well). yes, the queue at the elevator sucks ... yes, staff tends to be let's say 'neutrally friendly', yes, you can't open your suitcase except on the bed itself. but hey, it's hong kong and it's 60 bucks. if you want more, budget usd 150 and look somewhere else. for me it's a clear 4 points, basta!

"Nice hotel "

3
14/10/2017

I just remember reception staff efficiency Fast check in and out But the elevator was so bad, unbelievably waiting more than 30 mins in the morning time Room was so dirty with stain and long hair which is not belongs to me

"Business Travel Hong Kong"

2
14/10/2017

The room is too small. No Desk in a room to use laptop. Bathroom size is also small. Not enough space to put my travel luggage so I put my luggage under the bed. Internet access is fair. The quality of the mattress is poor.

"WORST HOTEL EXPERIENCE EVER!"

1
13/10/2017

If you want a stone hard bed, not useable gym and extremely slow wifi - this is the hotel for you. The view isn't as good as well. Do not book this hotel! It's overpriced and you will find much better hotels for the same price.

"Give this Hotel a miss!"

1
07/10/2017

This hotel room and bathroom is really very small.There is no cupboard or storage space to keep your luggage. The lighting in the room is very dim and by evening I could not read anything. The bed was very hard as it just had one thin sheet covering the mattress. Though I had booked for a Superior double bed, I was given a room with two single beds ( don't know whether it was superior or the opposite). The room had City view and there were buildings across so had to keep the curtain closed which made the room very suffocating. The staff were very unhelpful with poor customer service attitude and so kept my interaction with them to the minimum. I paid around USD 630$ for 3 nights and it was zero value for money. I strongly suggest all to give this hotel a miss as there are other better properties for half this price and with better facilities.

"Very helpful concierge "

5
02/10/2017

We stayed overnight at the hotel on our way home . We were waiting for our transfer bus to arrive . The concierge had asked me what time was it arriving when we came down in the lift and helped us to site and wait we had arrived 15 before so we would be ready for the bus . The bus was running late was to be there at 10.10 The concierge with out being asked came over at 10 12 and asks me for there phone number and rang them they were held up and would be there in 10 to 15 mins . At 10.30 they had not arrived so he rang again and they just coming .possible because of the traffic they pulled up across the road . Again with out asking he just grabbed our bags and Ushered us across the Road . Thank You Now that is service

"Don't expect too much"

3
01/10/2017

Public area was was so much gorgeous with glittering golden elevators and lobby floor. But when I went into the room, I got disappointed. The room was mediocre, the interior design of the room looked a bit outdated. The lights were somewhat dimming. I chose a "deluxe harbor view room" but it was just a "building view room" (see the pic). Booked here on Booking.com and paid in advance. Still, the lady at the front desk asked me for a HK$500 deposit. Front desk staff was okay but seemed kind of unemotional and unfriendly. Concierge and housekeeper I met were kind and accommodating. I found a long black hair was on the bed, though my room was clean except for that. There were 2 bottles of water (for free) and plenty of tea bags in the room. TV had some English channels like BBC or Discovery. A safe box was on the bedside table but it didn't seem "safe". The pin entry panel was about to come off. No closet and no hangers and no space to hang my clothes. Bathroom wasn't user-friendly. Shower curtains were sheer, and toilet paper holder was far away. Free shuttle bus to Hong Kong station was very convenient, it stops in front of the hotel. Overall, this hotel is a good place to sleep but don't expect too much.

"Think carefully"

2
26/09/2017

This hotel is aimed at the budget market - but frankly travellers could do a lot better It is located next to the metro which was handy but the hotel itself was very average The beds were uncomfortable , the shower incredibly small with a hand held shower which could not be mounted and no room at all for your bags The staff looking after bags down in the parking entrance were very helpful - the staff at reception whilst not rude were hardly what i would call friendly I read a review after i booked that the hotel was soul less -I think that is a good description

"Enjoyable except for the bed"

3
21/09/2017

when we first looked the hotel up we saw some reviews about the beds and that they are not very comfortable, at first we were like maybe they are exaggerating! :D but when we been there we found out that the beds are really really very uncomfortable! I mean something is wrong! the mattress was very thin and u can feel the the rolls in ur back! wasn't such a good experience in the room. we were on the 11th floor so the view was ok. we asked if we could be moved to a higher room but when we went there it was way smaller than the first one! So we decided not to move. however the view from the pool was awesome. for the location, we did not have a problem in that since the metro line was just 2 mins walk.

"Small room, poor lift service, lack of communication, improper transport information"

3
16/09/2017

Stayed at this hotel with an old friend in the middle of September, 2017. Several days before our arrival in Hong Kong, I sent an email to the hotel in order to confirm that Airport shuttle bus route A10 could be used from the airport to Connaught Garden Stop , where I expected to alight , then access the hotel on foot. But there was no response. When we checked out and asked the concierge on the ground floor whether we had to go to Connaught Garden to take A10 for the Airport. His answer was positive. But when we reached the Garden stop and found no service to the airport at all. Later we were told to go to the Water Street Stop, a few blocks away and on Des Voeux Rd instead of Connaught Road. On Sep 15 morning, my friend and I waited about 10 minutes on the 10th floor in front of the lifts in order to descend to the ground floor, viewing all the lifts were fully occupied between 36 floors, leaving no space for us to enter. The room with twin beds was small bur quiet and clean. No portable hangers were provided. The ground floor was not flat. Some little protrusions almost caused me to stumble several times.

"Solid hotel - great location"

3
15/09/2017

Located a very convenient 5 minute walk from the MTR, 10 mins to the waterfront and loads of restaurants, cafes and bars nearby within a couple of minutes. Hotel itself is decent but not exceptional. Elevators are shocking and it can take 15-20 minutes to get to a room on a higher floor. I stayed here twice in a 2 week span in different rooms and the beds were shocking in both. Not just the usual hard beds you find in Asia but lumpy with spring etc that could be felt. Views amazing as is the SkyDeck pool with views of the Peak and the Harbour.

"Swimming POOL is ONLY for Viewing and NOT for customer use"

1
12/09/2017

I have been to HONGKONG many times and this Hotel is the worst Hotel I have ever stayed at. I have been trying to get compensation from this Hotel since May 2017. The swimming pool is NOT in use for most of the year. The rooms are dimly lit shabby and very depressing. Fire doors are locked with chains. Fire stairs are blocked with rubbish. Security desk is only manned between 22:00 and midnight and anyone can walk around into the Hotel in the middle of the night. When I complained to a Manager he basically said if I don't like it then feel free to check out. This was late in the afternoon and he knew this would leave me and 3 companions stranded 6000 miles from home with nowhere to stay. When I asked them about the pool I was lied to at first them saying it was closed for maintenance and on the 3rd day I was told the pool will open on about 4 weeks. I asked why this was not made clear on any WEB sites including their WEB site and was told that it is, which I checked and this was just another bare face LIE. They are showing pool picture on most WEB sites but you cannot use it because they cannot either get a "life guard" or the "filtration system" is broken. this in my opinion is FRAUDULANT behaviour. I now intend to write to the WEB site that I booked this Hotel with and ask them to remove this Hotel from their listing, it's a disgusting Hotel. N.B. this review has been made based on my personal experience and is made without prejudice.

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Dear Guest, I have received your complaint regarding your unpleasant stay with the swimming pool closure from 4 – 11 May 2017. It bring to my immediate attention by investigate the said case which we take every guest complaint seriously. After my throughout investigation with our involved staffs of your stay, we have no record shown of your complaints during your stay period. Our duty manager of each shift would have to report to their higher management of any complaints from minor to serious of any guest. Thanks and regards Maven Chan Front Office Manager

"Could be a lot better"

2
07/09/2017

Considering this Hotel has 38 floors, is huge and has a sky pool at the very top, you'd think it would be good. However, you have to pay £6 every morning for a pretty bad breakfast, get a small room for your money and when you leave a DO NOT DISTURB sign on your door, the maids still come and knock on it, wake you up and insist that they clean, which is understandably annoying. It could be so much better if they wanted it to be, oh well. It does provide a good nights sleep (in a not very soft bed) and a good location to walk to the rest of Hong Kong so it has that going for it.

"Good for sleep, not much else"

3
06/09/2017

HK is a brutally expensive city for hotels, so this hotel serves as a solid choice for value compared to the rest. The location is good, and prices are, by HK standards, quite reasonable. Pool on the rooftop is actually quite nice and the views are great. Skipped on the food, but there are good food options nearby, too. Good value compared to the rest of HK, as long as you don't mind the gaudy interiors.

"Don't waste your money"

1
05/09/2017

Firstly didn't get the room we paid for, apparently got upgraded to a worse room. Might as well sleep on the floor the beds are rock hard like wood. Can take up to 20 minutes to get the lift up and down. Breakfast... disgusting! Cheap but not worth it!

"Great location"

4
03/09/2017

Firstly, yes the rooms are small, but that's the case for all hotels in Hong Kong, so that can't be held against this hotel. They have used the spaces well, there's room to store luggage under the beds which frees up the limited floor space that you have. The rooms were clean, and come with all the things you need, slippers, toiletries, water, coffee, tea etc. The roof top pool is a bonus, it's got nice views and is great for the hot weather! The hotel location was also a big plus. Train station is just down the road, McDonalds is just around the corner, as well as a 7/11 across the street, bakeries and other convenience stores around the area as well. It's also walking distance to some of the main attractions. You can walk to Victoria peak probably about a 20-30 minute walk, you can walk to the ferry and all the shops around that area (15 minute walk). And you can also walk to Wellington street (20 minutes), which has loads of amazing restaurants to eat at. They have a free shuttle to and from Hong Kong train station where you can catch the airport express train (115 HKD, or 170 HKD for a group of 2 ticket) which takes you straight to the airport in about 25 minutes. I would recommend staying here if you want nice but affordable accommodation in Hong Kong.

"Only 3 lifts so be prepared to wait! "

2
03/09/2017

I stayed 5 days at the hotel during a level 10 typhoon last week. The rooms were very small the sink was outside the bathroom and my arms touched the walls when I say on the toilet! No wardrobe either so I asked to move. On day 2 one as moved from floor 17 to 23...think I only got 5 inches with this 5 floor move! Only 3 lifts so I spent A LOT of time waiting for lifts to even stop at the floor I was on. Not a bad location and breakfast was adequate. Only 5 Sun loungers to the roof pool so be quick!

"Value for money"

4
29/08/2017

You get what you pay for. The rooms are tiny, a bit dark and the hallways are narrow. The lifts are congested most of the time, and the staff are not too friendly. If you're unlucky, you'll meet the extremely rude concierge. But, it is dirt cheap and very close to the station, grocery, and some good food places nearby.

"Great Pool"

4
28/08/2017

The rooms were small but clean and well stocked. The rooftop pool was the best part of the hotel. Great view, very clean and well maintained. The breakfast was delicious and had a wide variety to choose from.

"Very nice to the price"

4
17/08/2017

I stayed here for 2 nights. Our room was nice clean and with a big floor-to-sealing window so you could enjoy the view over the harbor and skyline. The breakfast wasn't so good, and they say on their webpage they have a fitness - they don't. They have one small room with a 'treadmill' that can only go for 5 km/hour. But even though the fitness is not satisfy - the hotel is placed very nice, and you can easy go for a run op hill to Victoria Peak. All in all I liked our stay at this hotel. Cheap price, clean room, nice view and friendly staff.

"Good value for money, nice view from upper floors"

3
14/08/2017

Location is great, within a few minutes walk of subway stations and a short walk to a nice harborside park. Plenty of shops and restaurants nearby. Strange design - lobby and elevators covered in gaudy gold tiles, with dirty chandeliers in elevators and rooms. Bed was hard and bathroom very small, but view from 37th floor was great. Overall pretty good value for the price.

"The hotel promised me to refund"

2
14/08/2017

Dear Maven Chan Front Office Manager The hotel promised me to refund the ~1250 HKD for 2 days. they also give me the detail invoice of refund. refund thanks to booking.com. however they charged me extra ~253 HKD for the new booking and told me that your rates have been changed. i checked my credit card company and there is no refund yet.resolve this issue. kindly refund the money asap. Ritesh Sinha Confirmation number: 1581367382

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Dear Mr. Sinha Thank you for staying with us. Please be informed your refund bad been duly processed and It took 30 days to reflect in your credit card account and bank statement. Best regards Maven Chan Front Office Manager Best Western Hotel Harbour View

"Great value and good location"

4
11/08/2017

The checkin was quick and friendly. Friendly and efficient room service. Yes, the rooms are small but this is Hong Kong and for the price I've paid, I can not complain. The room size are clearly mentioned on all the booking sites so I can not understand why people book these rooms anyway, just to complain about it afterwards. This hotel was the only hotel with a swimming pool within my budget. I had to choose between a slightly bigger room at a different hotel or this hotel with a pool. I've made the right choice as the location is excellent, right next to the metro and close to Hollywood Street, bus and tram stops. Many restaurants in the area, just walk up towards the mountain towards 2nd and 3rd streets. The pool on the rooftop terrace, 38th floor was a great relief from the humid Hong Kong heat with amaizing 360 degree views of the city. Rather spend free time there than in a bigger room elsewhere. The elevators were no slower than any of the many elevators I've used in Hong Kong. The beds were hard and will be uncomfortable for those not used to traveling in Asia. I've seen people coming into the hotel after a very hot, humid, tiring and expensive day of traveling or sightseeing. They are irritated and start finding fault with everything, from the elevators all the way up to the swimming pool. I can understand why people give this hotel bad reviews and I honestly feels this is unfair and undeserved. I appreciate the option and availability of a budget in Hong Kong. The money I'm saving on the room, I spend elsewhere in the city, buy clothes, cocktails and nice restaurants. After all, I really only sleep there as I didn't come to Hong Kong to spend my holiday in a room, any room.

"Value for money"

4
09/08/2017

We stayed here for a week. Despite the small bedroom and bathroom, Best Western Harbour View was definitely value for money. Our view of the harbour was spectacular, all the staff we encountered were pleasant and efficient and the buffet breakfast was great.

"Quite possibly the worst hotel I have ever stayed at"

1
07/08/2017

I stayed here because I had a good experience at the nearby sister hotel - Best Western Plus - a few months ago. It was a major mistake. Probably the worst thing was the bed. It felt like the mattress was made from lumpy rock with a few springs sticking through. I stayed 4 nights, barely slept and was still aching a week later. The rooms are tiny - no closets or storage space - just a couple of hooks on the wall - so you are constantly climbing over your bags. And if you're an elite member of Best Western, don't rely on an upgrade - all the rooms are the same. The entry level elevator hall is glass enclosed but not airconditioned - so at midday in July the temperature was in the 30s (90 - 100F) and the air was stagnant and humid - there's not even a fan. The (long) wait for the elevators is bearable if you're in shorts and a T-shirt, but definitely not if you're wearing a suit. The hot water was not hot. When I complained they sent an engineer who measured it at 31 degrees (88F). The manager said they would fix it and get it up to their standard 40 degrees (104F) - still not what someone from a Western country or North Asia would regard as hot. In fairness, after several complaints they did crank it up to a good level, but if you're thinking of staying here you may want to call ahead and pre-order hot water. The wifi was OK when it was working, but it paused every few minutes and disconnected my Android and iOS devices (the OS laptop reconnected itself). Doesn't work if you rely on being reachable by Skype or other VOIP devices. However, if you don't need to sleep, unpack, shower, connect to the net, wear business clothes or receive calls, this hotel may be OK for you as it is centrally located and cheap (I paid about HK$700 per night).

"Good Enough Hotel"

3
23/07/2017

The location is OK. The neighborhood may not be similar to those in Central but good enough. It is 200 meters away from the entry/exit to the MTR Sai Ying Pun station. There is a 7-Eleven in front of the hotel and we ate at a Café de Coral nearby. There is a Free Airport Express shuttle station right in front of the hotel, but we did not avail of this service. You can only take this free shuttle bus to Airport Express terminal in Central if you have availed of the Airport Express Pass. The breakfast fare is typical. Not too many items, but definitely not too few. Breads, cereals, fruits, rice, noodles, hotdogs, salami, vegetables, jams, different type of drinks, brewed coffee and fresh milk. The only downside is that the breakfast fare is the same every day, except on our third and last breakfast where small pancakes were added. The rooms are small, which is typical of HK hotels. And considering that this is a budget hotel, I didn't expect much in terms of space. But, not the comfort room --- which is way too small and poorly designed. In the room where I stayed, you have to spread your legs in order to sit in the toilet bowl as the distance between the toilet bowl and bath tub is probably 10 inches. The mirror is located at the back of the CR facing the beds. It should have been placed on top of the sink located outside of the CR. No cabinet but only hooks to place your clothes. The table, no matter how small. The door of the CR doesn't close properly, so anyone coming in the room can have a pretty good glimpse of anyone inside the CR. The free WI-FI is relatively reliable. The elevators are not enough for the number of rooms and floors in the hotel. And they don't go to your destination right away. Going down from 5th floor to G/F will take you back to the top floors, even if the arrow is pointing down. My companion in the group left his gold ring in the room (on top of the vault) when we checked-out. When we asked a friend to call the hotel, he was told they found nothing.

"Small rooms at good location"

3
15/07/2017

There are two major downsides with this hotel: the rooms are small and the beds are hard. Apart from that, it is a well run hotel at a good location on Hong Kong island. The view isn't bad but nothing spectacular either: tall buildings and if you're lucky you can see some water. If you need lots of space, then this is not a good alternative. There are two beds and nowhere to put anything; no table or chair and no place for luggage and nowhere to unpack your stuff apart from a wide window ledge. When I asked about the possibility to upgrade to a larger room, I was told all rooms are the same size. The bathrooms are also small but unlike some reviewers our did not have a tub but instead only a normal shower behind a shower curtain and that works ok. As is common in Asia, the beds are really hard. For a Scandinavian like me used to soft beds, Asian beds are extremely uncomfortable. I wish Asian hotels with international guests would take this into consideration more often. The room was tidy and well cleaned. The staff was friendly and accommodating. The pool on the roof was fun to use in July when it's hot. However, because of the many floors and few elevators, we sometimes waited for the elevator for several minutes. There is a 7-eleven and a McDonalds next to the hotel if you just quickly need to eat something or buy something to drink. The closest subway station is only a block away and only two stops from the Hong Kong island central station where the Airport Express starts and where the airport has a "down town check in" -service where you can check in and hand over you luggage when leaving - very convenient. I would probably not stay here again but instead spend a bit more and go somewhere with bigger rooms. That said, if you are more concerned about price than space then this is an alternative worth considering.

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Thank you for your comments. While it's great that you found our hotel room to be clean and the location convenient, we are sorry to know that the softness of mattress didn't quite meet your expectation this time. Kindly inform you that hotel does offer bed topper subject to request which might make the bed softer in some way. We apologize that your request had not brought to our attention during your stay. We look forward to welcoming you back for another promising stay very soon. Yours Sincerely, Maven Chan Front Office Manager

"Don't stay here if you like polite staff. "

1
09/07/2017

Good location, great views if you are above the 20th floor and nice pool area. That's where it ends really. The staff I dealt with were not very helpful at all and constantly rude whenever I spoke with them. The lifts are a joke and you can wait up to 15mins to get to your floors. People pushing in order to get into them first. Laundry service was ridiculously expensive and the gym was shocking. Below average hotel could find better.

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Please allow me this opportunity to apologize for the inconveniences you experienced during your stay. You willingness to share your thoughts is appreciated. As we are committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. Your willingness to share your experience is genuinely appreciated. I hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect. Yours Sincerely Maven Chan Front Office Manager

"noone should stay in this hotel"

1
08/07/2017

This is one hotel I would not recommend to anyone. The breakfast is terrible The staff at the reception are not nice at all The room is so tiny the room was smelling of cigarettes The bath tab is so tiny it is designed for a baby everything is just so tiny and stressful. WiFi was not working. we were so disappointed with the service we got from this hotel and we paid USD 180 for one night, Shame on you Best Western! I will never stay at any Best Western ever!

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Please allow me this opportunity to apologize for the inconveniences you experienced during your stay. You willingness to share your thoughts is appreciated. As we are committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. Your willingness to share your experience is genuinely appreciated. I hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect. Yours Sincerely Maven Chan Front Office Manager

"Good for 1 night, average experience, close to Causeway bay and Hong Kong station"

3
05/07/2017

It said 4 starts when I made the booking online, but I would rate it a 3. It is very near to the Hong Kong station which was my main criteria for the night I stayed there. Since mine was a last minute booking, I didn't get the Harbour view room , which I've heard is good. I got the Mountain view room which is not quite the descrption. You really do just see a mountain behind a lot of buildings. I personally like gold colour but the gold decor at this hotel blew my mind off in a not so positive way. If you are someone who doesn't like bling, then be prepared for shock. From the ground floor lobby to the reception floor (level 5), everything is so golden! - gold tiles, gold floor, gold lifts :) I could take it fine though. The decor made me think the rooms might be with grand decor but that was where I was a bit disappointed cos they are quite dull and small, very 3 star facilities and a damp feeling. The mattress was surely not great but I was very tired, so I slept fine. You can feel the spring though they did put a fairly thick mattress protector. You can still feel the spring. I had 1 luggage which I managed to put on the window side. There is no wardrobe but a few loops pinned to the wall which served the purpose to hang couple of clothes. A very minimal room service menu (but tasty). Check in and Check out was very quick and hassle free. Overall, for the low price it offers, i think it is a fair experience especially for a 1 night.

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Thank you for your comments. It is great that you found our hotel location convenient and our front office staff provided you professional and efficient check in/out experience. As for your comments towards our bed, while we are using premium mattress from Simmons in all our guestrooms, we hope you had relayed your concerns to our staff on the spot to arrange additional topper for a puffier bed. Meanwhile, we look forward to welcoming you back for another promising stay soon. Yours faithfully, Maven Chan Front Office Manager

"Second time here, I'd stay a third time"

5
02/07/2017

I ranked this hotel a 3 back in January. However after staying here again in June I think this hotel is good value. If you can get a room for HK$800-900 then I think for the location and cleanliness then it's great. Hong Kong has some of if not the most expensive real estate in the world so this needs to be kept in mind. The room was small however very clean. I had a view over Sai Ying Pun and the mountains of HK which was very pleasant. Sai Ying Pun is a 10-15 minute walk from Central or you can just use the MTR nearby. The location is convenient, by HK standards it's good value and it was clean. I would stay here again.

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Thank you for your comments and we are happy to know that you had a great stay with us. We always strive to render our guests excellent staying experience like yours and we will surely keep the spirit up in the future. We hope you will also recommend our hotel to your friends and relatives so that they can enjoy a great trip in Hong Kong as you did. We look forward to welcoming you back for another promising stay soon. Yours faithfully, Maven Chan Front Office Manager

"Good for a night"

4
27/06/2017

We just stayed here a night for a late evening when it was too late to catch the last ferry home. Staff are polite and efficient. The room is small but expected. It is clean with all expected amenities. The only negative is the state of the mattress, which is uncomfortable with metal springs poking you and leading to a lack of sleep. I'd certainly stay here again if I heard they changed the mattresses to something more comfortable as otherwise, this hotel is absolutely fine.

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Thank you for your comments. We are sorry to know that the softness of mattress didn't quite meet your expectation this time. Kindly inform you that hotel does offer bed topper subject to request which might make the bed softer in some way. We apologize that your request had not brought to our attention during your stay. We look forward to welcoming you back for another promising stay very soon. Yours faithfully, Maven Chan Front Office Manager

"Good enough"

3
18/06/2017

I have stayed there for 3 nights. As we arrived slightly earlier, we were unable to check into our room only until 4pm we were there around 1pm. She recommended that we can go for an upgrade and pay more so as to check in immediately. We didn't took up the offer and we were mad as the check in time should be 2pm and not 4pm as per the hotel policy. After pursing the matter, she told us we can check in at 1.30pm since there is an available room. How bizarre! Room was small and the bath room is even smaller! The good thing is we get the habour view at level 33. The rooftop pool was closed the whole time I was there. There are only 3 lifts serving 38 floors. Imagine how long you have to wait. Wifi is strong. Bed is comfortable. The hotel is about 5 minutes walk to the train station. A lot of cafes and shops around the corner. It will need a lot of convincing to return.

"Friendly staff, mediocre hotel"

3
17/06/2017

Hotel staff is friendly and helpful. WiFi was reliable. Rooms are very small and have no closet, so you have to ask for hangers and/or keep your clothes in your suitcase, which is rather uncomfortable. Sheet of my blanket was dirty. The 'gym' consists of a bike and two running machines (felt a bit misled). Would go for another hotel next time.

"Great place to relax"

5
13/06/2017

We Satyen at the hotel for one night which locates next to ocean with excellent views form the top room Best place to relax in their pool for the evening Good food great service friendly staffs we loved the stay at the hotel.

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Thank you for your great comments. We are so happy to know that you had a wonderful stay with us. We will definitely keep up the spirit in the future in order to render every international traveller a fabulous stay like yours. We do look forward to welcoming you back for another promising stay very soon. Thank you. Yours faithfully, Tommy Kwok Front Office Manager

"Budget hotel"

3
12/06/2017

I booked this even after reading the reviews. The previous reviews are all correct. However being on a budget the price suited me and the location is perfect. A few minutes from Sai Ping Yun metro station and several shops nearby. The room is tiny but this is Hong Kong. If you are expecting this Best Western to be like the rest do not book. The view of the harbour from the hotel room is great. I found the Wi-Fi to be very fast. Room amenities are standard-tea/coffee/slippers/toothbrush.These are replaced daily. 2 bottles of water are provided daily. Hotel staff were friendly. The bed if very hard and you can feel the springs. No cupboard but 2 hangers and some shelves. Overall this hotel if good for those on a budget and for those who won't be spending all their time in hotel room.

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Thank you for your comments and we are happy to know that you had a great stay with us. We always strive to render our guests excellent staying experience like yours and we will surely keep the spirit up in the future. We hope you will also recommend our hotel to your friends and relatives so that they can enjoy a great trip in Hong Kong as you did. We look forward to welcoming you back for another promising stay soon. Yours faithfully, Tommy Kwok Front Office Manager

"Avoid at all Costs"

1
05/06/2017

This must be positively the worst hotel I have ever stayed in and I have traveled the world many times... Badly situated and Garish with all the shimmering gold tiles. On arrival nobody at the ground floor foyer as the reception is on the 5th floor.. You must figure out this for yourself... Not very friendly and twice as expensive as our 4 star hotel that we just left in Shenzhen.... Then the rooms....Well a matchbox is more spacious...No cupboards or dressers and barely enough space for the two beds in the room...Each be against a wall and the space between barely enough for one person to walk. Aircon non-existant and the bathroom well a disgrace...Beds were dreadful and the matreses out of the ark....Worn out and lumpy.....MY ADVICE TO ANY TRAVELER TO HONG KONG...Avoid any Best Western Hotel if this is an example.....Spend a little more on a decent hotel but stay like a human being ..

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
We appreciate you taking the time to provide us with your comments after your stay as we value feedbacks from our esteemed guests. It is with sincere regret that in this particular stay, your experience did not reflect the expectation set and sincerely apologize for the inconvenience that has been caused. Thank you once again for staying with our hotel. Yours faithfully, Tommy Kwok Front Office Manager

"What's Best on Best ?"

3
25/05/2017

Best point of this Hotel: the location close to the Hong Kong - Soho area, just go to the central escalator and after 10 minutes you're in the center of entertainment, bars, artist galleries. Opposite direction, 8 min to the local pool and from there you can walk along the water to the ferry piers bringing you to all interesting places like Lamma island (pier 7, must see), Hong Kong mainland , Macao and many more. Mastercard is accepted Room Payment: be prepared for a deposit charge, which is usual and reset at the end of your stay. To get to the hotel on a budget: Take the airport train to central station (20 min), from there you have a cost free shuttle bus to B.Western and other hotels. Taxi: about 30 US $ or Euros [status NOV 2016] Using the metro: it's easy, a touch pad with `from - to` delivers the ticket and prices in various languages, safe, modern, fast, widespread, signs are in English and of course Chinese. AVOID METRO: when having bulky or heavy luggage, the passing through the gates doesn't work then, handicapped passing is not available in all stations, neither are lifts and pathways for interconnect can be extremely long. Pedestrians in Hong Kong: an eldorado, because own pathways and bridges decouple pedestrians from road traffic and make the shopping addicted walk from one mall to another. Vegan fans: specific restaurants are available. Food in general: if you go to the real Chinese places calculate 30-40 HK$ i.e. 4-7 Euro / person, if you prefer the touristic places, calculate 10 times as much. Queueing up: A habit in front restaurants for locals, an assistant waves you in. Ordering in Chinese places: often only cash, ordering works with pictures of plates being available and the charming Chinese people. Shopping luxury: Nathan Road, all brands of this world on all price levels are available to you. If you want to feel poor once in your life, this is the place to be ! NOT SO GOOD The space: rooms are so small, you won't find even a cupboard to hang up your clothes Washing: the sink is next to the door, if you're with a friend and don't like to shower - you need to be able to compromise on privacy. Opposite to that the bathroom of our room HAD NO SINK - e.g. dental cleaning has to happen in open space, not everybody's pleasure. Pool on the roof: no extra changing room is provided you need to do that on the toilet. Towels are handed out - it's ok. Temperature of the water - it's cold no heating provided when being there during Oct/Nov (Summer) when rain gives a break : swim fast to heat you up. Breakfast: not included in the price - too expensive given what you find in non - touristic bars in the surrounding, competitive price in case you don't dare to go to Chinese places though. Lift: BADLY dimensioned for the size of the hotel calculate an extra 10 min during peak times and take a book or smartphone for shortening the waiting time with some fun. Shuttle bus: runs between hotel and central station - BUT during daytime forget any schedule or even that it will always stop - in case the shuttle bus place is occupied by working traffic like a delivery service the shuttle bus passes simply without stopping at all - so take a 5 minutes walk to the next metro station instead provided you don't have heavy luggage or take a taxi if you're not on a budget.

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
Our commitment is to exceed our guests' needs; without valuable comments from you or other our guests, our team would not be able to continuously improve and provide our guests with added service and value. It is with sincere regret that in this particular stay. Your comments are shared among the departments and improvement works are conducted. Thank you once again for staying with our hotel. Yours faithfully, Tommy Kwok Front Office Manager

"Overpriced, tiny but excellent location"

3
25/05/2017

I'm a little bias - growing up, I used to live in the exact mark this hotel now stands on and so when it's convenient and I need a place to stay, I always make it a point to stay here but objectively, it's not as grand as it looks. Nothing like the great values in SE Asia like Cambodia or Thailand, it's a typical city-type hotel that's incredibly, *incredibly* small but adorned with grand and loud decorations. The windows in the room are huge but most have a strong foggy-like cast over them (a result from an evident lack of external maintenance). The bed is hard, and blankets cold. The pool, tiny too and better looked at in photos than swam on in real life. I've seen much better hotels, for much better prices but it's the childhood that gets me! It's an excellent location though, it's close to the metro and although less popular destinations in Hong Kong, you really get a sense of what the culture here is like.

HotelHarbourView, Front Office Manager at Best Western Hotel Harbour View Hong Kong, responded to this review
On behalf of our entire team, we appreciate you taking the time to provide us with your comments as we value feedbacks from our esteemed guests. It is with sincere regret that in this particular stay, your guest experience did not reflect the expectation set and sincerely apologize for the inconvenience that has been caused. Thank you once again for staying with our hotel. We greatly appreciate your time and look forward to welcoming you back in the near future. Yours faithfully, Tommy Kwok Front Office Manager

"What a disappointment"

1
23/05/2017

As a regular user of Best Western hotels I was disappointed and on checking and I was advised that there was no cots available even though I had booked one went I booked the hotel room was a lot smaller than I expected pictures I had saying when booking were deceptive The swimming pool was never open during my stay Come on Best Western you can do better than that !

"Not four star"

2
23/05/2017

Single room very small not enough room to open case on floor no wardrobe smallest bathroom I have been in. No lounge or bar buffet breakfast in a passageway same every day hard boiled eggs no other choice restaurant small only spaghetti on menu very clean all staff very helpful by no means cheap

"Smallest room ever"

3
21/05/2017

Hi, the hotel was ok but the room and the ensuite were so small. The bed was a bit hard and the receptionist efficient but not friendly. The area is good with a short walk to the MTR. A really nice coffee and snack place run by westerners by the entrance to the MTR

"Wouldn't stay here again with so any better choices"

1
17/05/2017

Poor hotel poor wifi, smallest room ever seen outside of Japan, desk was a fold down which involved sitting on the bed and my back still hasn't recovered three weeks later, staff had a cant be bothered attitude, breakfast tried the once but not worth doling again, hot dog sausages, really?

"Great location"

4
15/05/2017

Hotel located in a fantastic position only minutes from the MTR station Sai Ying Pun (Exit A1 and turn right).The hotel is in a lovely area surrounded by many shops and wonderful restaurants serving delicious food. The layout of the hotel is confusing and frustrating. The reception is on the 5th floor and when you have heavy luggage it's not ideal and the lifts are very slow and we were waiting a long time to get to our room. The room itself was small but had everything we needed. Wi-Fi was quick and reliable. The bed was big and comfortable and the shower was powerful. Would stay here again for sure.

"So so"

3
13/05/2017

Stayed there for two nights, the lamp in room wasnt bright enough. Overall it was ok compare to the price. Near the MTR station. Opposite to the convenience store, MCD also located nearby. So it easy to look for food

"Reasonable price"

3
10/05/2017

You get what you paid. For HK$600/night..i got a very small room. With no closet i have to put my luggages on the floor. The bed/mattress is bad. I booked my harbour view room which i only see a little view of it since i was on 19th floor. There are many other building blocked the view. The only way to get the whole view is to reach the rooftop pool, and its only open till 8-9pm. Despite of the not so good room (wasnt the worst i ever had) staff was nice and helpfull and its just 5 min walk to MTR and nice neighbourhood. And one thing. They only have 2 elevator and its small. Give extra time to use it!

"Good Location"

4
07/05/2017

The hotel location is not too far away from the central district and is close to a MTR station which is the main public transportation in HK to go anywhere. The room is rather small but is clean and comfortable. It is affordable and is a good value for a short stay.

"Great Location, ok for the price"

4
04/05/2017

For that price in HK you can't expect nothing but a bed to crash after a busy day, which is just what this hotel provides. Staff is efficient, rooms are clean, except for a terrible smell coming from the sink and a loud bump in the AC every now and again. Apparently the trick of telling you your room won't be ready for another 2 hours unless you upgrade is an every day practice as this happened to me too. Don't fall for it, as soon as you tell them you'll wait the room suddenly comes up.

"Good location bad staff"

3
03/05/2017

Stayed here for four nights. Location is great and very affordable. Would recommend it if you don't mind very rude and unhelpful staff. Breakfast not included but reasonable price for a buffet breakfast which is also quit nice and a good variety. I like that the hotel is situated out of the real hustle and bussel but still easy to get to. Nice affordable traditional places near by to eat.

"Very average "

3
02/05/2017

Hard bed. Uncomfortable pillows. No wardrobe to hang clothes. Very average breakfast. Room and restaurant clean. Restaurant staff were accommodating. Check-in efficient. Convenient location with mrt just a few doors down.

"Why oh why "

3
24/04/2017

The hotel is in a great location but there is so much that could be better. When I checked in the room wasn't ready and all the receptionist wanted to do was sell me an upgrade to a higher floor. I was told the room wouldn't be ready for another two hours but I just said I would wait and miraculously a room was ready. The view is stunning as you can see but the windows are filthy and that spoils the view. The room is tiny which is okay but the bathroom is so small I have to sit on the loo with my legs out of the door. Bizarre. The restaurant buffet is not worth the $89HKD. Most annoying was the pool. I booked this hotel because of the pool. Except it was shut. The room cleaning is quick and efficient. The wifi is intermittent. This place needs better management.

HotelHarbourView, Front Office Manager at BEST WESTERN Hotel Harbour View, responded to this review
Thank you for staying with BEST WESTERN Hotel Harbour View. Without valuable comments from our guests, we would not be able to continuously improve and provide our guests with added service and value. Your comments are shared with concerned departments for improvement. We look forward to welcoming you back soon. Yours faithfully, Tommy Kwok Front Office Manager

"Convenient and affordable place to stay in HKG!"

4
20/04/2017

The hotel is located on Hong Kong Island in the old part of the city. So it is quite an exciting and busy part of the city during the day. It does quieten down in the evening. The hotel has great harbour and mountain views. You can go to the top of the hotel for amazing scenery- not for those who are terrified of heights. Rooms are quite small but adequate for couples and solo travelers. Would recommend more than one room for families. Front desk staff were helpful but would need to be more personable. I found the housekeeping staff were very efficient and friendly. My room was comfortable and clean. The hotel is located less than 100m away from the Sai Ying Pun Station. You can enter from the Queens Road West side. (No need to go through Des Veoux side.)

HotelHarbourView, Front Office Manager at BEST WESTERN Hotel Harbour View, responded to this review
Thank you for your great comments. We are so happy to know that you had a wonderful stay. We will definitely keep up the spirit in the future in order to render every international traveller a fabulous stay like yours. We do look forward to welcoming you back for another promising stay very soon. Thank you. Yours faithfully, Tommy Kwok Front Office Manager

"Small room, good service"

4
20/04/2017

Rooms are very small but that's the average size of the hotel rooms in HK for the amount I paid. I don't mind to stay here again because of location. Staff were very helpful. Room was clean. Few restaurants and 24/7 store near by. Stayed only for a night

HotelHarbourView, Front Office Manager at BEST WESTERN Hotel Harbour View, responded to this review
Thank you for your comments and we are happy to know that you had a great stay with us. We always strive to render our guests excellent staying experience like yours and we will surely keep the spirit up in the future. We hope you will also recommend our hotel to your friends and relatives so that they can enjoy a great trip in Hong Kong as you did. We look forward to welcoming you back for another promising stay soon. Yours faithfully, Tommy Kwok Front Office Manager

"Worst Western?"

2
20/04/2017

I'd recently stayed in NYC and Tokyo at hotels paying the exact same price I paid here (£105 a night - though this included breakfast) and was extremely disappointed with the comparison. I've stayed happily in hostels, Airbnbs, but sometimes I go with a big chain because I assume the brand is consistent internationally. Though I expected small (Tokyo hotel rooms are also small by western standards) the room was shockingly small and dark with no wardrobe (just hooks on wall for clothes) or drawers. The bathroom was so tiny that it couldn't fit a handbasin; that was in the bedroom. The floor space between toilet and bath was too narrow to lay out the bathmat, even folded in half. While sitting on toilet my knees were jammed against the bath and I'm 5'7. When I got out of the shower/bath I had to hold onto the towel rail to steady myself so I could manoeuvre enough to avoid stepping into the toilet! The shower curtain was mouldy. There was a black hair on the towel (I'm blonde) and dirty marks on the wall next to the toilet. I took photos of all of this and presented them at reception next morning asking to be moved. They gave me a new room key and sent me off to look, but that one had a broken toilet seat so I came back and they nodded at that picture too and blankly handed me a third key. At no point did they express any apology or concern at the photos so I doubt they cleaned or changed or fixed anything. What was more irritating was that every day they posted the day's room rates on the lobby and it ranged between £50-£80, so if you must stay here, I'd take pot luck! Photos included with this review. Breakfast was poor value too I felt (All Bran or nothing for cereal?) but at least it was...interesting, offering hot dog sausages, chicken nuggets, boiled lettuce, ham floating in water, fried aubergine, pork stew but no yoghurt, muesli or any kinds of muffins, croissants, pastries. Just sliced supermarket bread and huge bowls of jam exposed to the breath of everyone. I'd skip the £11 and eat locally to be honest. The location is great though, I loved this quirky area which specialises in dried seafood shops and is very near tram stop, Man Mo temple and Cat Street etc. I think the Best Western is bad value compared to other countries I've stayed in but Hong Kong has crazy expensive housing so it may well be better value when compared to other similar properties locally? Oh also, I'd partially picked this because it has a rooftop pool and I knew the temp would be in high 20s but it was 'closed for the season'. Check beforehand if you fancy a swim!

HotelHarbourView, Front Office Manager at BEST WESTERN Hotel Harbour View, responded to this review
We would like to apologize for the room size & in-room facility could not meet your expectations. Unfortunately, all the guest rooms in hotel are with similar size. In order to accommodate more room preferences required for guest, alternate arrangement was reviewed as we understand the varieties of in-room facility are important to cater for different needs of customers. Also, your comments towards our breakfast is well taken for our continuous improvement. We thank you for the precious comments. Yours faithfully, Tommy Kwok Front Office Manager

"Small rooms nice locatioin"

3
18/04/2017

The rooms are extremely small. The bathroom is even smaller :) no place for legs when you are in the toilet. The biggest inconvenience for me was a big issue with WIFI. I was on the 35th floor and no WIFI connection in the room, had to go down to the guest lounge to use Internet. Regarding positive things, very nice view on the harbor and very good location.

HotelHarbourView, Front Office Manager at BEST WESTERN Hotel Harbour View, responded to this review
Thank you for sharing your comments. We are happy to know that the hotel's location and view meet your expectation. Thank you once again for staying with our hotel. We greatly appreciate your time and look forward to welcoming you back in the near future. Yours faithfully, Tommy Kwok Front Office Manager

"Mediocre Facility and staff only here to get as much money from you as possible"

2
13/04/2017

From the time I booked the hotel- they are obsessed with holding money on your credit card. They held 50% of my room stay a month before coming then held the stay amount again when I checked in. Also charged by colleague $15 per day for an upgrade that was no upgrade at all. Expedia and the other sites should drop this location and leave it to the locals

"Good deal for Hong Kong"

4
13/04/2017

I think finding a decent hotel at a decent price in Hong Kong is even more difficult than in notoriously crowded and expensive Tokyo, so with that in mind I would say this hotel is quite a good deal. Loved the location close to MTR Sai Ying Pun and lots of nice eateries around 3rd and 2nd street, there are a small supermarket, 7Eleven and a drugstore right across the street and a 24h McDonalds one corner to the right when exiting the hotel. It's convenient to get anywhere from here. The room was small as expected (could be worse though), but when storing the suitcases under the bed you could walk around just fine. The large window offered a nice view of skyscrapers and hills from the 27th floor and the windowsill a welcome surface to place stuff. There's a small fridge, a kettle with tea/coffee (which was not refilled every day, however) and the usual basic bathroom amenity set. The shower had a curtain and a divider on the floor, so luckily you didn't drown the whole bathroom every time you took a shower (unlike some other hotels in HK I've been to). The bathroom door was a sliding door, which makes sense to save space, but ours broke on the 2nd day, but we called reception and someone showed up to repair it in no time. The room was a bit worn and WiFi sometimes slow, but other than that nothing to complain for the price. It was just too bad that the rooftop pool was closed, as it's only open in summer, because the view is stunning!

"Need te be renovated"

2
12/04/2017

Good location, close to sheung wan and sai yin pun mtr. Rooms are small and old. Elevator is always busy, reception on the 5th floor. I was at 21 floor and thd view is still covered by other buildings.

"Nice hotel for that price"

5
11/04/2017

Pretty good hotel for it's price, nice location(close to the centre), friendly staff, good breakfast. Reading the negative reviews I was surprised as I did not have any bad experience. (stayed there for 5 nights)

"TINY ROOMS from America !!!..... THIS IS CHUNGKING MANSIONS on Hong Kong Island !"

1
11/04/2017

Small, Dungy rooms ....this is your typical run down 1 to 2 star hotel chain that comes from America. People in the USA know Best Western Hotels aa a low level , run down hotel group. Not even 3 star levels; this hotel group always earns 1 to 2 stars with people that travel alot. Avoid this hotel if you can !!! Only room value if $50 U.S. nightly or less!!!

"Bad smell"

2
09/04/2017

Stayed here for 2 nights. Were told upon check in that there are no double rooms left so they had given us a twin room... annoying as had booked a double and already paid. We requested and were told we were on a non- smoking floor. The room: Very bad, dim lighting Beds uncomfortable and hard, could feel the springs in the mattress Air conditioning very loud The worst thing was the smell. It smelt of stale, dank smoke, mixed with sewage/ drains. Could not open the window in the room so was stuck with it. Wifi bad and not usable Only plus was proximity to MTR.

HotelHarbourView, Front Office Manager at BEST WESTERN Hotel Harbour View, responded to this review
We appreciate you taking the time to provide us with your comments as we value feedback from our esteemed guests. I would like to apologize for your staying experience could not meet your expectations. Your comments have been shared among concerned departments and well taken for improvement. Thank you for letting us know. We look forward to welcoming you back. Yours faithfully, Tommy Kwok Front Office Manager

"Tiny tiny tiny"

3
09/04/2017

You get what you pay for. Tiny elevators that only goes to so many floors then you have to switch elevators. Expect even smaller rooms. Like super small. It works out if you don't plan to spend time in them. Great views of the bay and peak however.

HotelHarbourView, Front Office Manager at BEST WESTERN Hotel Harbour View, responded to this review
Thank you for your comments. While it's great that you found our hotel has is ideally located with great views, we are sorry to know that inconvenience might have caused due to long waiting time for the lift. I trust perhaps this is due to the high occupancy during your stay and appreciate your understanding on this. Look forward to welcoming you back. Yours faithfully, Tommy Kwok Front Office Manager

"Tiny rooms"

3
29/11/2016

Had been to the Bestwestern Harbour view on 16-11-16. 1) To start off, with the girls at the reception - they are super rude and have no sense on how to talk. 2) No help with the luggage to our tiny rooms. 3) The beds are really bad. I had a bad backache and that was not good. On complaining all the hotel could do was add a layer of blanket on top of the beds to make it soft, but they failed. 4) Breakfast available but you need to pay a big price for it. 5) The good part about this hotel was the Location. Located at a walkable distance from Sai ying pun metro station. 6) The sky pool was another highlight from this hotel 7) the room service and the pool staff were so good. Always ready to help. If given a chance to return, I would not go. But if out of option, then only can consider it.

"Room with a view!"

3
28/11/2016

Well decent enough hotel for HK but the room was only just a bit bigger than my bed! Compact is an understatement! You have to hang your clothes on hooks on the wall! There is no bath just a small shower the other side of the toilet so when you shower the water dribbles into the toilet area which means yes you get your feet wet going to the loo during the night! Sliding door which had seen better days separates the loo from the room- washbasin is located behind the main room door! Otherwise clean and comfortable! Carpet in the passageway had seen better days. Lobby on the third floor!! Receptionist behaved like she was working in a shop! Charm costs nothing! The room was called a harbor view room well you could just about see it through the gaps in the huge buildings between the hotel and the harbor!

"Stay @ Best Western Harbour View Hotel"

3
28/11/2016

One night stay before heading home. Spectacular sea view was the only plus point. Hotel location was good - near Sai Ying Pun MTR. Room does have the amenities but it is really very small and the toilet has no door!

"One of the less comfortable hotels I ever stayed in"

1
28/11/2016

I did the booking from Hotwire site that says that you normally get a higher grade of hotel than what you pay for.... I started checking the hotels in harbour area in Hong Kong and found out that Best Western Harbour View is a hotel to exclude (from reading comments). When booking the "unknown" hotel and found out that the hotel I got was just that one I tried to cancel it - they never replied on my emails so I did at that time delete my recently created account on Hotwire. When coming to the hotel we got two single beds instead of the one our booking said double bed. The room is small as many other hotel in Hong Kong. No warderobe or place to hang clotes and not place for big bags. I checked the beds and they were so hard that I directly asked for another room or bedding. Direct under the sheets the spring from the metal is located and every spring is visible under the sheet. Laying on metal ! I travelled many month and have performed nearly 100 travels to Asian, Australia and New Zealand where they nearly always have this hard unconfortable beds (quality of beds in europe except a few countries have excellent beds in Europe - Nordic countries normally excellent beds in hotels). This hotel has the absolutly worst bed I ever had to lay on. If a hotel don't provide at least a decent bed they should not have more than 1 star !! We stayed the booked nights but were really suffering at night - hotels are expensive in Hong Kong and low quality - very same as in the UK. The second afternoon we wanted to use gym so we went to find a room about 12 square meter with 3 machine the were places there. Nothing else - just a water bootle and a trash bin. This should not be called gym because the running belt was not adjustable more than to increase the speed to 10. Bike no battery so it was just no use.... So called hotel with more than 35 floors and many many rooms - not possible. I made a report to Hotwire and telling their way selling a hotel room with higer grade than normal for a big joke. The price on Hotwire is about the same and even higher then on other hotel sites. My conclusion form Best Western Hotel Harbour View is = Stay away and not more than one star.

"Tiny hotel rooms, reasonable price, good location"

3
28/11/2016

I stayed at this hotel for five days in September 2016 while doing some tourism in Hong Kong. I chose this hotel because the rate was pretty good for what it looked like I was getting, and because it is located close to the Sai Ying Pun MTR station. First of all, you are staying in Hong Kong. Look around. Personal space comes at a premium. That holds true for the rooms in this hotel, which are tiny. I've stayed in some comparable small hotel rooms in Tokyo, but my room here was cramped by comparison. The furnishings and drapery in the room were nothing fancy. And the bathroom stall fixtures were functional, but also nothing fancy. The TV was small, but worked fine. I really could have used a desk because I needed to get some work done. I ended up trying to work, rather uncomfortably, sitting on the bed. At least the view was nice. With respect to the service, it was average. I found that the WiFi was not very reliable. The restaurant was a bit expensive, and when I tried to work there one evening, I felt like I needed to order some tea to justify why I was sitting there. I can say that the roof top pool was clean and well maintained. It is definitely one of the better features of this hotel. The downside though is that the pool closes at 8 PM.

"Great for a Short Break"

4
28/11/2016

We stayed in a Deluxe Harbour view room for 3 nights in November. It is worth paying the little bit extra for a spectacular view and a some more room. Also, if you request a corner room there is a decent sized window ledge which gives extra storage space. The journey to the hotel from the airport was very easy - Airport Express then 2 stops on the Island Line to Sai Ying Pun. If you leave the MTR station at exit A1 you will only have a walk of 50 yards or so to the hotel. We arrived early in the morning and were advised that the room will be ready at 2pm. The young lady on reception did go through the check-in then for us so we only had to collect the room keys when we returned later. The rooms are quite small compared to western hotels but are functional. There wasn't a wardrobe but a few hooks and a couple of hangers on the wall instead. The bathroom was small too but was clean and the shower was excellent. Complimentary bottled water is provided every day. The lifts can be busy but we didn't have to wait for more than a couple of minutes or so on any day. Breakfast is a mixture of eastern and western. There is a buffet with scrambled egg, frankfurters and ham but also spring rolls and kimchi. Additionally there is a selection of cereals, fruit and hot and cold drinks. The location is excellent, close to the MTR, trams and buses. If you fancy a walk, Soho, Lang Kwai Fong, Central and the Star Ferry piers are all within 15-30 minutes. Great value hotel for a short break in Hong Kong.

"Not What We Expected"

3
27/11/2016

Reasonable price and location. Getting there via MTR with cases is not easy, you need to be fit. Rooms are v, small, not what is expected from Best Western, with only four hooks for clothing [no wardrobe, shelves or drawers]. Still the room was clean and comfortable as were the beds. We ate out, as there are no shortage of decent local eateries. As for the pool, it is closed just about any time that you might want to use it, But then it is primarily a fire services tank.

"Okay... the pool "

3
27/11/2016

The focus point to choose this hotel is the nice pool on the roof. The rooms are old stile an the moquette is dirty and smelling, but matching with the price point, high but on the average for Hong Kong.

"Accomodation at Hongkong"

5
27/11/2016

Nice hotel to stay with sea view. The hotel does have all amenities although rooms are bit small. Nearby bay is good for morning walk and sea foods are available in all the street. Transpiration with local taxies is conformable and also bus services.

"Disappointed "

1
24/11/2016

Staff not helpful. Arrived with 2 elderly and 2 babies, no staff helped us with our luggages to the lobby, which is on the 5th floor. When we got our rooms, first we were shocked by the size. I know this is Hong Kong but even independent hotels have larger, more modern rooms. The room is so tiny and the decor is from the 80s. We got 2 rooms, one of the rooms smelled very strongly of cigarettes. We complaint to the front desk, they sent 2 staff to help open the window and that's it. We said we weren't satisfied and they just told us to call front desk and left. Very poor service. We finally changed one of the rooms but it's just another room of the same size and decor but on another floor. Overall very disappointed. Would not recommend anyone to come here. Lots of other cheaper, more modern and better service hotels around.

"disapointing"

2
21/11/2016

much older hotel, old in the room, standard Hong Kong small room, there is little space to move around., we have a view on the street. the bed is ok, , can't be sure if it is clean or not because it is old. We did not sleep the whole night because they assigned us a room on the top floor where the main air condition motor system is located. The huge vibration sound rock us the whole night. Bathroom is small , again the shower is a wide open type with curtain drop to the floor.(same level of the bathroom floor ). However there is an advantage for this hotel, the location is at a market place, fruit and restaurant is not a problem, 2 minutes walk to the subway, and there is an airport subway station shuttle minibus stop just cross the street in front of the hotel , but you have to buy the airport subway ticket first from this hotel which is at the regular price per person then you can hop up the minibus with your luggage and go to the airport directly via the airport express subway system.

"Good location, small room"

4
20/11/2016

The hotel is located near by Sai Ying Pun metro station, it is easy to connect with the central station and it close by the harbor. The room was small but clean. I think the size of room is quite normal for an hotel in Hong Kong; . Staff was professionnal. We didn't use the swimming pool but it seems clean and safe.

"Never Again"

2
20/11/2016

Unlike other i found a mixture of experiences from staff concierge excellent check in and out unfriendly. Couldn't sit on toilet properly as our legs wouldn't fit, difficult to get in and out of shower, hard uncomfortable bed and tiny cochroaches in sink hence made area feel extra dirty. On the plus side great locate but pay a few dollars more and go up the road. Worse Best Western we have ever stayed at!

"Classic small room with great location"

4
16/11/2016

Overall the hotel was great. Check in experience was great and fast. Although you may expect a small room but it is okay for me. Just keep your luggage under your bed to save some space to walk around. Internet was in high speed. The staff were giving me great service during stay. Especially the housekeeping, they put my son's pikachu in order. Haha. So cute. During 1st day check in, the room was quite dusty which caused me to get running nose. But after I informed them to clean the dust for me, the remaining days were just fantastic. 7-eleven just opposite you. MTR station SAI YING PUN A1 existing, turn right and walk around 100m to get this hotel. With the price, you can expect a small room and good location. Try the coffee at the MTR exist...very nice

"Two weekend stopovers"

4
15/11/2016

This hotel is ideally situated to access this very popular area of Hong Kong - MTR close by - easy to get a taxi etc The staff were very helpful with any queries we had - also good value for the cost. The rooms we had were small and tight - no space for a wardrobe/just hooks on the wall. Weekend no1 was a learning curve - the bed was rock hard and we found it nigh impossible to sit on the toilet with the door shut as we had to hang our legs into the room at 90 degrees as the toilet pan was hard up against the bath ! After that weekend we went off to Vietnam until the following Friday - the hotel stored our extra luggage FOC. On our return I requested some changes - mainly a softer bed and a bathroom where we could access the toilet more easily - no problem they changed our room and added a softer thin mattress on top of the bed and the bathroom had a shower instead of the bath as before - wish I had requested this before !! Both rooms had a fantastic view over the harbour & Kowloom - floor no 26 & 35 - recommended The rooftop pool is very relaxing and clean with a life guard

"Perfect if you have a low budget."

3
13/11/2016

This is a very standard hotel with standard rooms. It is very cheap (If you are from Sweden) so don't expect too much. The location is very good and not far away from the subway. The pool area at the rooftop is very nice, especially if you have been on e very long hike! We can really recommend this hotel if you're travelling on a budget.

"A good stay near MRT station"

4
12/11/2016

The hotel is a bit off the busy area of hong kong, but near the Sai Ying Pun MTR. I had a superior Queen bed with mountain view. Well, the view is ok, been at 23rd floor. But they got a pool at roof top and a gym, in case u feel guilty after too much dimsum. I got a quite low price. Its not a fancy hotel (for my taste the rooms are a bit too dark) and the superior room isnt that big, but u got the basics. Wifi is free, not fast, enough to keep ur social media updated. For a low price (paid 1200hkd for 3nights) its a good choice.

"Amazing, highly recommend! "

5
05/11/2016

What a brilliant hotel! My friend and I travelled to Hong Kong for approximately a week and a half in August of 2016. Best Western Harbour View was nothing short of spectacular and completely surprised and outdid our expectations! • Cannot believe the incredible view, we were able to stay on the top floor & the view was simply incredible! • The rooftop pool and its views are nothing short of spectacular! • Multiple lifts for easy access • Room service (cash only) • Great location • Extremely affordable for such a high class place! • Brilliant air conditioning • Consistent room-cleaning • Funny golden lifts (pictured - my friend taking a selfie of us in the reflection on them!) Thank you so much Best Western for the wonderful stay!

"Disappointing - Worst Hotel Ever Stayed In"

1
03/11/2016

Group booking of 13 recently stayed 1 week. Staff extremely rude and unhelpful Worst rooms ever- Mattress very hard, Fridge can hold 2 water bottles only- is at camping fridge Would rate this hotel as a 1 star Very overpriced

"Not bad hotel"

3
01/11/2016

We stayed here for 3 nights..the room is tiny and also the bathroom..it's so hard to walk around the room but it's oke if you just stay for sleep.WiFi signal is good,channel television mostly is Chinese language so we are not watch the tv when we are in our room.staff mostly can't speak english it's so hard to communicate when we need something.the sky pool is excellent but we don't have time to swim.the breakfast is not bad..they separate pork food so we know what kind food we can eat.Hotel is surrounding by the food places and 711 and 5 minutes walk to nearest stATION 10 minutes walk to tram station

"Acceptable but could do better"

4
31/10/2016

The bathroom - without doubt - needs better drainage to keep the floors dry and - when a company trumpets "We care about the planet" they ought to offer a small/large flush option so that water can be saved. It's only our opinion but the gold mirrored style of reception decoration is rather outdated and more charm could be added to dealings with clients with a less osentatious look? We did not have a harbour view room but our son did and it is surprising how much difference the panorama can enhance a stay in a hotel room.

"Rooms are too small"

1
26/10/2016

The 38 storeyed hotel has 4 lifts but usually the lift operator presses the non stop switch and we had to wait for more than 20 minutes to reach the restaurant at 3 rd floor! Rooms are very small and only hooks provided to hang your clothes. Bathroom is just having enough space for a person to stand. Bed is hard and you can feel the springs thru the mattress.

"Nightmare"

1
25/10/2016

The hotel looks like it's gone back in time with the 70s disco kind of decor at the ground floor and 5 floor reception. The ground floor staff are quick to tell you not stand here or not to stand there while waiting for our friends or taxi. The rooms are very small. Safe doesn't work. Room just feels dirty aircon is very noisy. Hotel room is very drab and the toilet is so small you can even sit on the toilet bowl properly. The tub also has black marks on it and the non stick mat looks dirty. Bed is hard and you can feel the springs. The lift there are four but somehow it takes very long for the lift to arrive. The room is so depressing and dark that you just want to get out.

"You get what you pay for"

2
24/10/2016

We stayed at this hotel for 4 nights. We booked a double room with a mountain view. On arrival late at night we found the reception desk to be on the fifth floor. The clerk abruptly informed us that we had a twin room. I protested and said we had booked a double room. He still insisted it was a twin so I showed him my confirmation and he said "internet wrong". He then reluctantly offered to get housekeeping to push the beds together which I assumed would mean they would be zip and linked with a double duvet cover. Not so, housekeeping simply pushed the two beds together which we could have done ourselves. I considered the man on reception to be very rude. The room itself is tiny, There is no wardrobe, you get two sets of hooks on the wall with two coat hangers. No drawer space. The only place to put your suitcase is on the bedroom wide windowsill. Décor was dark and lighting was so bad I had to use my torch on my phone to see the numbers on the phone to call reception. On arrival there was no creamer for tea and coffee and only one coffee sachet. This was rectified on later days. The bathroom is so small you have to sit on the toilet sideways to avoid hitting the bath with your knees and there is no room for the basin, which is in the bedroom. There is a bath but it is not big enough for an adult to bath in. Unless maybe if you're a short size 6. I'm not. Getting out of the shower was tricky due to the lack of space. No spare loo roll provided and no toilet brush. Bed was uncomfortable - felt like you could feel every spring. The pillows smelt of greasy hair. If you're arriving late please note room service is until 9.00 pm only. Breakfast the first day was dire but improved a little the other mornings. I was concerned that the samosas and spring rolls were barely warm. We wanted to bill breakfast to our room but because we had booked and paid in advance for the room, we had to pay daily. We sometimes had to wait a long time for the lift. There are three but they are very small and don't seem to stop when requested. The only good thing I have to say about this hotel is that the housekeeping staff were pleasant and it's very near an MTR station. Although be advised it's about 600 Fitbit steps from the entrance to the tracks. I would say this is a 2 star hotel. We made the best of it but under no circumstances would I recommend it. We got it on a deal and paid under £80 a night but I see they were advertising the walk in rate at 2200 HKD per night (approx. £220 per night). If I had paid that I would have been even more upset. I've added some photos. Hope this is helpful.

"Average...."

3
22/10/2016

My actual rating is 2.5/5. I stayed at the hotel for 6 nights. Experience at this hotel would be average at best. I was given a room on the 30th floor after I complained that the initial room was small and dirty. The second room was better, but still had stained walls, carpets and partially exposed pipes with mold situated around it. It was dusty when I first went in and had a strong bleach smell. Elevators do take around 5-15 mins depending on which floor you are on. I advise for visitors to request a room on the higher floors as the elevator will be more spacious when it arrives. The food at the buffet was so-so as well The hotel (more of a motel), meets ones needs in terms of providing one with providing a roof over your head, convenient location to the tmr and a decent view if you are lucky. Check in and check out was fast and the cleaning staff are friendly, but can be heard complaining at times which is unprofessional in my opinion. I would not recommend this hotel as there are better choices at this price point for a one week stay in HK.

"Average Room badly let down by inadequate lift facilities"

3
20/10/2016

I stayed here while passing through HK at beginning and end of a trip and chose the hotel based on location and the cheap deal. Like many budget hotels in HK the room is cramped and lacks a wardrobe and a spacious bathroom. The first room (Floor 12) was very tired looking and extremely small, the second room (26th) was a bit better decorwise, but no room to turn around in the bathroom let alone swing a cat. For a transit stay can put up with these small inconveniences for the price, but the lifts in this hotel are simply not adequate to service the 30+ floors effectively. At best i had a 10 minute wait before a lift door would even open on the floor and closer to 20minutes before could get into the lift as capacity is so small. While staying on the 12th floor i gave up and walked down the fire escape. Service for check in/out was very efficient and concierge staff were also very helpful but i will avoid this hotel in future simply because of the lifts.

"Great location"

4
18/10/2016

Spent 4nights there mid of october . Rooms are tiny but confortable and convenient. If you are looking for a great location thats the place that you have to book for , the hotel is located at 2min by walk from the MTR station. The staff was really helpful.

"Ok for Hong Kong"

3
18/10/2016

Just came back froma stay in the Best Western. Easy to get there from the airport in you use the free bus link (after the train ride) which will drop you off at the front of the hotel. Lobby is on the 5th floor so just take the lift. Staff were friendly and the hotel very clean.View from the roof is amazing and even though we had mountain view room, it was still great to look at. Buuuttt, lifts are a nightmare. Programming on them is all over the place. Often left waiting 5/6 mins for the lift to come and there are 3 of them.Rooms are tiny, and the smallets ive ever been in. Just walking space around the bed. Booked a double room and got two single beds. Called and they sent a guy up why literally pushed them side by side and left. Breakfast had plenty to offer but completely tasteless. normally not fussy but it was genuinely tasteless. Over all a good hotel and prices were reasonable.

"Comfortable stay."

4
18/10/2016

My partner and I stayed 3 nights at the Harbour View on queens in Sai Ying Pun. We got a deal on booking.com and we were very happy with our stay. The rooms are air conditioned, clean and spacious, with a full glass window looking out over Sai Ying Pun. Daily room cleaning also replace towels, coffee, teas etc and there is a laundry service available. (Cheaper hotels in hong kong not far off the same price, have given us shoe boxes with none of these services). The hotel feels quite modern, has its own pool, gym and restaurant. Wifi was very poor in our room. We were only able to get minimal reception if we were standing right next to our door. Lastly the hotel itself is in a neat location. Its just outside of hong kong central right near the station with great variety of restaurants and a great coffee shop. If we came back to hong kong we would be staying there again.

"Comfortable Hotel in heart of city"

4
15/10/2016

We only stayed at this hotel during a 17 hour layover, checked in at noon and out at 9 pm, but it was a god send and worth every cent. To be able to relax in air conditioned comfort when it felt like 41 degrees C outside with the humidity was a blessing. Hotel had a nice restaurant, and a roof top swimming pool. Room medium size but comfortable. Traveled into city from airport by express train, and the fare included free hotel shuttle which stopped across road from hotel, so very convenient in both directions. Note, reception is on Level 5.

"Wish I hadn't stayed here"

1
10/10/2016

I'm reviewing This place and I haven't even spent 1 night here yet. Going by the last reviewer I would echo his thoughts exactly. I wish I had spent extra £50 & gone for hotel that looked better & in a better part of Hong Kong. Some pointers: 1) Area hotel is in doesn't look very nice. 2) The reception is on the fifth floor but no signs to say this 3) not any real security for side entrance at lift area. This side door is on a Main Street but not near security booth. 4) This hotel is not even what I would call a 3 star by UK standards but as I keep on getting told HK standards for hotels is a lot different than UK 5) wi-Fi is free but I had to ask for password as reception as they were not forthcoming with it 6) upon entering the room 2 moths were keeping me company 7) wi-Fi doesn't work particularly well & when phone reception about this they say turn devices on & off as this may help. They then advise that they will get someone to deal with this but then no one appears 8) rooms are small with sink outside in corridor & a new bar of soap that crumbles when taken out of pocket - who puts a sink In a corridor with no where to hang the towels 9) decor is shocking & room needs a good paint, new wallpaper & curtains as parts of painted wall chipped with scrapes of where paint came off. Some part of wallpaper coming away 10) my sheets had marks & what looks white marks. 11) ceiling tiles in bathroom were slightly ajar but I managed to push back in 12) beds are rock solid & if you're over 6 foot then you're too big for bed 13) I got 2 room with 2 single beds as no other Rooms available 14) they asked me for deposit of $500 HK. When I asked what it was for they said in case I use minibar etc. reception then said it can take up to 2 weeks to come off their system. I said that's nonsense & wanted my details sced once I checked out but again said they wouldn't. Eventually agreed to take minbar out as I didn't want my card details on their system for 2 weeks 15) room walls thin as can hear other people on other rooms especially when they go to toilet Overall so far not a good place

"Old facilities, tiny room, its only worth with 50% discount"

2
10/10/2016

Pros: 1. The buffer is quite good with a variety of choice. 2. The checkin and checkout process is fast. 3. The hotel staff is fast enough to deliver our difficulties to the right parties. Cons: 1.The facilities is quite old. The shower head is broken when the water flushes in. 2. Rude cleaning maid. shouting at the customers and ringing your door bell randomly. 3. Tiny room and toilet. The toilet is not even big enough to put the toilet paper beside you but only right behind you. You cant even move in the bathroom. 4. The reception area is so small. 5. The lift is so small.

"Great rate for a nice place"

4
09/10/2016

I got in to this hotel very late after traveling all day. I loved how close it was to the metro. I checked in and promptly fell asleep. The breakfast bufet was included in my room rate and it was tasty. I checked out at 10 and was able to leave my bag he concierge until after 6PM The bed could have been a little more plush but iother then that it was a nice place to sleep. I did not get a chance to check out the pool. It was not open when I was in the hotel.

"MY MISTAKE"

1
06/10/2016

Actually, my mistakes, for I made two of them !! no. 1) to be stingy, and opt for an economic hotel; no. 2) to rely on the booking done by the travel agent, without prior checking the hotel's rating. Granted: the price was low, but so was the quality of my stay (5 nights). My list of deficiencies is a long one: a) bring your own hangers, for there is none in the room. Actually there is not a closet, or a drawer, just a couple of hooks in the wall. Looking at the bright side of it, ...no need to unpack. But I was not in the mood of looking at the bright side. b) since you are at it, also bring your toiletries: those provided are of very low quality. c) WI-FI: free but erratic. I lost count of how many times I logged in. Twice I had to call housekeeping, for the signal had long gone and would not come back. d) at the window there is just one heavy curtain: when you close it (otherwise he people living on the facing building see you) it it gets dark and you have to turn the light on (even at midday). e) lighting: very dim !! It took me back 40 years, to the eastern european hotels of the soviet bloc. f) 3 elevators (not air conditioned) to serve 38 floors (over 400 rooms) are a recipe for long frustrating waits (even 15 minutes at 08:30, peak breakfast time). g) six TV channels, mostly in cantonese/mandarin. h) frugal breakfast buffet, not enticing from an hygiene point of view. i) the telephone had an echo so loud that I could not complete the call. l) the MTR station is 5 minutes walk away, but once underground you have some 700/800 meters walk before you actually reach the tracks. m) on the final morning, I woke up scratching: I had a bug in my bed. I probably will see the dermatologist because, after almost 3 weeks, the itching is still there. So, all in all, an EXTREMELY DISAPPOINTING stay. I noticed a sign at the reception stating that the hotel is independently owned and operated, an elegant way on the part of Best Western to distances themselves from any customers' complains. Upon check out, I refused to pay 5HK$ for the phone call, as I had been unable to complete it. The guy at the reception agreed to waive the charge. I also told him to have the room/bed fumigated, for I had been bitten by some insect: he took note. Last week I got my credit card statement and ...there it is....a charge of 5 HK$ !!. With an e-mail to the customer service I requested the charge to be reversed (a matter of principle). They have not yet answered me, nor see I a reversal by the card company. So, to top it all, ....lousy customer service. At least I hope they fumigated the room (it was no.1908).

"8 day trip"

2
06/10/2016

Looks very good in reception area but that where it stops the rooms are very small and beds very hard to sleep on the gentlemen on the reception desk at night needs to go on a politeness course. Best person we met was the nice lady who maid up the rooms she help us and did a very good job cleaning are room. Swimming pool on the roof was good plus the he location of hotel is very good

"Great stay"

4
03/10/2016

The hotel, room and pool were very clean, we found our room back in perfect state when we came back in the evening. Service was good. Overall a very pleasant experience for a very good price. The skypool was a pleasant plus. It is situated perfectly. I would def book it again.

"Harbour Glimpses and Shoebox sized Room"

2
02/10/2016

We stayed for a week and had nowhere to open our suitcases except our bed - which was two singles pushed together with separate bedding, so we stored our suitcases under the bed. Two hooks were supplied to hang our clothing but not even a drawer to put other clothes. Location is good if you want the cheaper end of town. We chose the hotel because it was near our son's apartment in the 'dried fish shop' district. Close to MTR rail station and one block from trams on Des Voeux Rd. West which are cheap and cheerful. Also a free bus runs past the hotel which drops off at Hong Kong Station where you can checkin your luggage for your flight. We had a buffet breakfast included which got pretty boring by the end of the week as there was no variety in what was offered. Housekeeping changed the towels daily and gave us two small bottles of water a day. Beds were made only every 2nd or 3rd day. We had one small bar of soap to last the week, although I suppose we could have asked for more if we had wanted it and a small shampoo and bodywash were also on offer. There was a dry drain smell in the bathroom which was almost overpowering and when I asked housekeeping to poor some bleach down it, the problem was solved by stuffing wet toilet paper into the drain in the bathroom floor. This worked to a degree but needed to be re-wet from time to time. Rooftop swimming pool was open from 11.00am to 8.00pm so you could get a good view from the roof. If the room facilities and size are not important then it is worth staying there for the reasonable cost. We paid AUD100 a night including breakfast.

"extremely disappointed"

2
27/09/2016

Hotel room and bathroom are way smaller then advertised, stafff is very rude and elevator takes 20 minutes before it stops at the floor, no air conditioning in the elevatiors. I would not recommend this hotel to anyone

"Reasonable Price"

4
23/09/2016

Hotel with swimming pool & gym facilities. Value of money, it worth.... Free internet access & speed very fast. Location very good, 1-2 mins walking distance to MTR station. Staff are friendly & helpful. Light in room, slightly dark, not good for reading. Quality of toiletries (toothbrush, toothpaste & shower cap), to be improve, or it will be perfect. Having a wonderful stay, will choose this hotel again for the next visit.

"Location, location, location.."

3
22/09/2016

The three stars that we have given this hotel is purely because of the ideal location this hotel is in. It is a nice 15 minute stroll to Soho, the hotel itself is located in one of the most central locations possible in HK. Apart from that we were not impressed. We were staying here in the first few days of our honeymoon. The hotelcrew (especially the reception) is not friendly, the rooms are tiny (not build on Dutch people), and the beds are hard as rocks. Not a bad hotel if you can get in here cheap, but we found it (very) overpriced.

"Good Value & Locations"

4
20/09/2016

I stayed here for 4 nights. The price was good for the location and quality of the hotel. The room was clean and tidy and staff were friendly and helpful. The only thing is the rooms are very small, But I hear that is normal in Hong Kong!

"How can you mess up cornflakes?"

2
16/09/2016

Pros: Good location; Cheap cab fare to central (about 30-45 HKD) although most cabs will not take you there in peak hour traffic. It is even cheaper from Central to hotel since you can take Queens Road all the way. The subway stop is a long walk underground but you can generally get to Central within 20 minutes. I walked to Central a few times and that took around 35-45 minutes depending on pace and destination within Central. Plenty of services available close by; If you dont mind walking a few minutes you can save some dollars by taking your laundry to a shop closeby. I was charged 35 HKD for a few kilos washed and dried. There is a 7 eleven and other mini marts across the road. McDonalds is within 50 meters if thats your thing. Harbour View; I was on the 30th floor, it is a good view. Cons: Small rooms; You adapt.. but yes it was worse than any hotel I stayed in Japan. Ask for a room without a bathtub, they are pointless because they are too small to bathe in and you end up hitting your legs against the bathtub when you sit on the toilet. I had friends staying in another room without a bathtub and there was alot more room to manoeuvre. Because of the room size, You can hear the people next door to you, cleaners in the hallway and sometimes people in the rooms across the hall. Crowded elevator; During peak times the elevators are packed, my girlfriend and I once waited 10 minutes (no joke) on our floor whilst trying to get to breakfast on the 3rd floor. These are the worst elevators I have ever experienced in a hotel. It doesn't help when people are trying to pack into the elevator before you have exited, or press both the up and down buttons no matter which way they are going, but pushing in and not giving thought to others is Hong Kong culture and not a problem with the elevators themselves. Having said this, my GF thinks the elevators are not that bad, we agree to disagree on this matter. Breakfast is terrible; If you get a room, don't bother with breakfast.. just don't. The scrambled eggs are cooked with alot of oil leaving a more oily taste than egg taste in your mouth. The processed meat section will be left out until the Frankfurts pop open or until the spam is curled up like a dried leaf. The Coffee is cheap and nasty. The fruit was OK but limited. And then we get to the cornflakes... Stale.. It was like they were poured into the serving bowl the day before and left there. I was paying close to 1000 HKD per night and I expected more from this hotel but this may be the normal experience from a hotel that costs the same.

"The worst 4 star hotel I've ever stayed"

3
16/09/2016

Spent 4 nights at this hotel and I still couldn't believe this is a 4 star hotel. I am not complaining their service or what, just that I can't believe there's a hotel bathroom smaller than Japan's!! But this hotel really do...... From the moment I entered the room, I was like, "OMG, the sink even not inside the bathroom, how small can it be!!". Aside from its disappointing bathroom, their front desk service barely met my expectation, but I do appreciate the attitude of their housekeeper. Also, try to ask for a high floor room since their elevator is very demanding. I was staying at 35/F and almost every time the elevator is full before it reaches 20/F...... Anyway, their location really good, you can easily access public transport like MTR, bus and tram.

"Great Stay"

4
15/09/2016

Overall this hotel is good for the price and location. You have to face it, the rooms in any HK hotel are relatively small in comparison to western hotel rooms. Immediately as we arrived the staff helped us with our luggage and guided us to check in, they were very pleasant. The room had an awesome view of the harbour and was in good order. It was very clean and not dated. The A/C was very effective. This hotel is a two minute walk from the MTR station Sai Ying Pun A1 which makes it very easy to get to the different districts in HK. The hotel also provides a $10 CAD breakfast buffet with a decent selection and good coffee. Unlike other hotels in HK, this one does not offer the free handy smartphone to use throughout the city for wifi and google maps. Also it seemed there was quite a wait for the elevators in the AM. These were its only downfall in my eyes. But otherwise great hotel and stay!!

"not clean or healthy"

1
15/09/2016

the room and hotel very old run down.toilet and shower area filthy. the room itself no better drinks splashed over the wall and sink in the room had brown filth marks around it. The air con units around the hotel where dripping water above our heads not very healthy. when we reported these maters to reception they didn't care they had no other rooms to offers us and they'd got our money no refund available. after sales at the best western head office where no help at all there response was really they dont care they have or money

"TINY rooms, staff not friendly, location decent"

3
14/09/2016

The photos do NOT show how ridiculously tiny the rooms are. I got a double bed, harbour view room, and it was smaller than interior cabins I have had on every cruise ship I have ever been on. The rooms were ridiculously tiny. No closet, just two hooks on the wall. No table, just a fold-down wall shelf. I had to move all the stuff out of the corner shelves and bedside tables, to put out things from my suitcase. I stored the suitcase under the bed. It was awful. The harbour view was only visible between the buildings. The rooftop pool was so uncomfortable. There are no umbrellas or shade, in Hong Kong, in the summer. We could only stay for 30 minutes before leaving because it was so uncomfortable and hot and we didn't want to get sun burned. The staff was never nice or friendly upon check-in, or when asking any questions. We witnessed another customer receiving rude service from the security staff in the elevators. The staff wasn't rude to us, but nobody was friendly or nice. Nobody smiled or said hello in passing. The elevators are also ridiculous. They are so small, we had to wait for three elevators to pass, to get one that wasn't full already with a couple people and some luggage. One time we took the service elevator since we were waiting for so long. The location is decent - very close to the MTR and we were able to get around to everywhere we wanted to go on HK island, Lantau island, and Kowloon. Other than the location though, I wouldn't recommend this place.

"Not exciting!"

2
14/09/2016

I booked the Best Western taking into account their brand name..and I was extremely disappointed at how tiny their rooms were! No wardrobe...no space to put in the luggage...felt extremely congested. Breakfast is another let down...same dishes everyday..the only and I mean only plus point is the quick access to the San Ying Pun MTR station. that was the only consolation. But otherwise I will not recommend this hotel to anyone at all!

"Health hazard"

2
11/09/2016

We stayed here as part of our honey moon trip to Hong Kong and China the first four nights we could only have a mountain view twin room on our final night we changed to a harbour view room. Our first room was the main problem it was not clean the toilet was dirty and the shower had grout missing and the plug hole was unclean and unhygienic. The room had stains on the walls and the bed was very uncomfortable . Our major concern was the air conditioning units they were dripping water everywhere the lift air conditioning was spraying water out and mouldy pours had appeared the corridor outside our room had the same problem as did the one on the 38th floor at the pool. This is very dangerous and a serious concern to health and safety the hotel could not move our room as they were full at this time in the type of room we had booked unless we were willing to pay more money to upgrade which we did not see why we should when it was no fault of our own that the room was dirty and the bed uncomfortable . We complained on returning to the United Kingdom to the best western and they offered us a free upgrade and breakfast next time we go to Hong Kong ( since this was our wedding and honeymoon and a once in a life time trip we are not likely to return to Hong Kong to take up this offer ) we asked if they could offer is an alternative good will gesture but they said the could not . There are better options available for the same money . The roof top pool was a nice bonus and the location was good and convenient the concierge staff were very helpful and courteous but that is the only positive I could find.

"good"

3
08/09/2016

when i went to HK, this hotel is one of my few choices but i choose this hotel because of the view.. the room is not really large and its twisted that only 2 min from MTR.. and i have to say the breakfast isnt good at all

"Disappointing"

2
02/09/2016

I was very positive when I saw the entrance and the lobby- looked very nice. I decided to upgrade my room and breakfast was included in the upgrade. Stay away from the breakfast (!!), worst hotel breakfast I have ever had. The room was tiny (even after the upgrade) and it was not clean. Dark hairs everywhere and it was absolutely filthy at some places. Other than that the hotel is pretty close to the MTR, which is a plus, and as I mentioned the lobby is nice. I am definitely not coming back.

"Nice Place for Stay"

4
30/08/2016

It's just 2 min. far from MTR and there is very good swimming pool but worst situation is evening time upto 8 PM. Yes Household service is really nice, convenient and fast. About Room is smaller compare to our Indian Hotel but it's enough for stay. Yes Atmosphere and surrounding view from my room is really nice. overall, I love this place.

"Nice & Cozy Hotel to stay......Great Value for Money !"

4
28/08/2016

It is just 5 minutes away from MTR - Sai Ying Pun from where one can zoom across the length and breadth of Hong Kong. Rooms are small but then it is Hong Kong......one of the most expensive real estate place. The bed is soft & cozy, but the bathroom is too small - the wash basin is outside ! The check-in formalities are minimum and we had a fantastic room on the 35th floor overlooking the Victoria Harbour. The swimming Pool is on the 38th floor and it gives a 360 degrees view of Hong Kong and is particularly fascinating in the evening. However, the breakfast is not up to the standard, and the same dishes are repeated. ( we stayed for five ( 5 ) days ). The hotel is otherwise neat and clean and the service is prompt. Surely, Great Value for Money !

"Great location "

4
27/08/2016

The space is less but it's normal in HK. Lots of restaurants close by. Metro is walking distance. Clean. Every day a lady came to clean. Breakfast is expensive. But try local restaurants. Reception is not very friendly. Value for money. Bathroom is very small.

"Price friendly & convenient?"

3
23/08/2016

Near Sai Ying Pun MTR station, up to 5 minutes walk from it. Check-in service was fast. A bit pity for the double bed room as requested. The room service only pull two beds together instead of one double bed. The room lighting was a bit dim. A great pool at the top level of hotel was awesome with great view.

"good value for money, nice view at the harbour"

4
20/08/2016

Subway is nearby which is convenient, they offer nice view at the harbour, bed is good size, however room is small but it's standard in hong kong so no surprises. Its's quite away from main attractions though. Great pool at the top with awesome view!

"Good hotel for short stay"

3
18/08/2016

I and my husband stayed here for a night in June 2016. The hotel at walking distance from the Sai Ying Pun MTR station and is easily reachable from the airport by bus as well. The rooms and bathroom are clean but tiny. There was barely any place for even two people to freely walk around in the room. But the hotel is easily accessible and reasonably priced, hence good for short stays if you are traveling alone or with a partner. The rooms will be a little too cramped for a family with kids or a larger group. We didn't eat in the hotel as there are lot of eateries, bakeries and supermarkets just outside the hotel. The eateries around are cheap and gave us a taste of the local cuisine. There is swimming pool on the 35th floor but unfortunately we did not get a chance to visit it.

"Not my kind of hotel"

2
14/08/2016

Location is very handy, near Sai Ying Pun MTR, but the condition of the hotel is poor eventhough it is quite new. The service is average, poor management of elevators, small elevator and we had to wait long just to go down.

"Totally negative"

2
10/08/2016

Pros The hotel is very close to metro station Cons The non smoking room strong smell of smoke. Room changed. The size of the room was exactly as large as the small queen bed and little longer, could not fit the extra bed. We got something better after complaints when we were given a disabled room that could fit the additional third bed (paid as extra). The harbour view is only partial and obstructed from other high buildings around. The views might be acceptable only on higher floors (38 in total). 38th floor is hosting the roof swimming pool (small). The third person breakfast (6yo kid) was not included in the rate, and this was not clearly mentioned in the reservation from booking.com and they immediately put the blame on Booking. Dirty room. The presence of long dark hair of others previous guests of the room continuously appearing from the carpets. No wardrobe, no drawers. No space for the luggage. The mattress of the queen bed was spring and some of them were hurting during the night. The third portable bed was 60 cm wide and the spring mattress was so warn that could not fit an adult. The missing towels and shower soap for the third bed (paid as extra) 3 of 4 nighs. Extremely slow and crowded elevators. The breakfast is really basic.

"August 1 2016 visit "

3
06/08/2016

Location : very near to MTR Sai Yin Pun.. only 2 min walking. From the airport by bus youbjusy have to walk about 10min to reach the hotel frm the bus stop. In front of hotel you may find 7eleven , McD, 2 chinese restaurants, vegetarian resto also avail. Price comparison : worthed. Because the room is a bit spavey compare to other hotels. Weakness : weak wifi connection, less option for hawker food

"Helpful Statt"

4
01/08/2016

The concierge was exceptionally helpful in advising on airport transportation, taxis, where to go, and looking after luggage. The harbor view was there, but a bit limited. As with Hong Kong hotels, the room was small. There was no light above the sink, but the rest of the room had ample lighting. Our room was very quiet.

"If get this hotel for US$40/night, superb value"

3
30/07/2016

Having lived in Hong Kong (Sai Ying Pun area) for a year, I jumped on this deal for US$40/night (including taxes) when I saw it on Priceline because of the area, which is still quite central and close to the new MTR station. For this range of price, the small roomsize, 3-4 minute wait for the elevator, very very faint smell of smoke and mildew (I have a strong nose), overcrowded pool with drunk Western tourists, tacky gold and so forth are all bearable and fine. Everything was clean and tidy enough. The harbour view room on the 20th was quite nice as you could actually see the water, and the hotel staff were pleasant. If you're also able to secure this price-range, you'd be hard pressed to find something better without paying much more, since this hotel is a great value.

"1 to 2 stars NOT A 3 STAR HOTEL ----- STAY ELSEWHERE in Sheung Wan !!!"

1
30/07/2016

Hotel is your typical run down 1 to 2 star of this low level chain from America. Think Motel 6 or Super 8 and add 1/2 of a star. This hotel does not even compare to the 3 star hotels in Sheung Wan. Slow elevator service and they smell as the air conditioning/ventilation in 2 of 3 of the elevators were not working properly. Small rooms cramped for even one lithe 5'7" 160 pound male. Nowhere to even do basic exercises except on your bed......no desk in room; your bed is your chair! Rooms are fine for young people under 22 or individuals under 5'4" Rooms look decorated and furnished back to the 1970's. View gaudy chandelier in room right above your bed and cheap decorations right out of a 1 to 2 star budget hotel Nice view on upper harborview room. 2 star subpar breakfast buffett you are better off eating outside at McDonald's or Cafe de Coral close by. Any couple or 2 or more persons should seriously consider Ibis Sheung Wan, Butterfly on Waterfront or Island Pacific Hotel all nearby....these 3 hotels are much nicer at the same cost or $20 usd extra a night. Don't let this cheap subpar hotel hotel ruin your vacation...just look at this hotels so called fitness center. Stay somewhere else in Sheung Wan and truly enjoy your vacation!

"Restaurant Near MTR"

4
29/07/2016

Good location , near MTR Sai Yin Pun station 5 min walk Quite small like other hotel room in HK. Hot-cold shower, hair dryer. Swimming pool at the roof The hotel provided things like soap, comb, toothbrush, shave, slipper, tea, 2 bottom of water, tissue Overall, it's ok.

"Small but Near to Subway station"

3
27/07/2016

The room is super duper small with 2 single beds. Even the sink is put outside of the toilet. We got the rooms that facing mountains and those old buildings. The so call Harbour View is charged at an Extra costs. We have stayed in Best Western in Europe and here is nothing like that. So its a bit dissapointed. So please dont compare it to the one in Europe. Anyways, the locations of the hotel is near to the subway stations. Just a few minutes walk. Other than that, nothing much around the hotel areas. The concierge staff is very friendly and can speak english very well. We asked for directions and they explained it in details.

"space too small"

2
25/07/2016

big size of people hardly to fit in this hotel standard room. the toilet is small and still built in a bathtub. they should change to shower instead of bathtub. the lights are not so bright and quite dim in the room even we switch on all the lights. theu should change the bulb instead.

"Great Location - management of the lifts (elevators) need review!"

3
25/07/2016

Great Location - is one of the hotels that you can get a free shuttle from the airport express railway station - a real bonus after a long flight. Short walk to the MTR and trams - mind you what isn't? Plenty of restaurants close by to choose from including a McD's. Pandas Laundry service is across the road - fast and cheap. Room was a bit small but very well priced. You will need to put your suitcases under the bed (bed has been designed for this very purpose) Very clean with excellent room cleaning service you could set your watch by. Our room had a nice harbour view. Breakfast buffet at $60HKG was okay. Concierges on the ground floor were extremely knowledgeable and were quick with maps and clear instructions. The only let down was the lifts (elevators). A building of this size with 4 lifts should not have their guests waiting for so long. This aspect is a major flaw in an otherwise great establishment. This problem will make me think about staying here again. If it was fixed I would reconsider.

"New and update but room is tiny"

3
25/07/2016

Convenient located near MTR station. Modern and we'll maintained. I haven't used their restaurant so no comment there. The swimming pool is at the top of building where you can have a great view of the Victoria Harbour. The interior of the hotel, hallway and the room is clean. The room, however, is tiny. No table, no closet. Limited room to put luggage. The lighting is insufficient. Internet was slow and unstable. The price is very competitive but that isn't enough to go back there again.

"Average hotel in HK"

3
22/07/2016

BestWesternHarbourView We were looking for a hotel in HongKong for a stop-over. The first thing we noticed was the price(expensive) and the size(small). We found a hotel for a reasonable price, around €75, with a harbour view and a swimmingpool on the top-floor. The check-in went fast, though a bit hurried. I guess the desk-lady wasnt patient and wanted to rush things up. The rooms were, as expected, small but had everything you needed. The view was good at the top-floor, in our room it was ok if you tilted your head to look passing other buildings. Breakfast was sufficient, it was the minimum but you could eat enough. It is not something I would recommand to the beloved readers of this review. There are enough things to do in the surroundings but its not a very inviting city. Chinese people lack in English or they werent willing to spreak it to me. The city is also quite expensive, almost the same prices as in Europe except perhaps Chinese food and electronics. The hotel is good if you have minimum requierments, for a longer stay its not recommendable.

"great location"

4
22/07/2016

close to Tram, Airport Express, MRT. The room is big and value for money $50 per night. The wifi is bad, bed is not long but free 2 bottles of water. The room is equipped with every things: hair drayer, small fridge, razor, shower cap,...etc.

"New, decent location, but SO small and uncomfortable...but a sale trick... it was ut a foot in buti cn bet "

3
20/07/2016

This is one of the most densely populated cities in the world. But i did not expect SUCH a small room... the bed so small that my feet were sticking out and also the bed didnt have a top ttress which made it super uncomfortable with the springsbitinginto ones backor face. There was also no room for clothes or luggage. So our bags became HUGE in that little room onthe little space between the end of the bed and the wall with the tv. But the biggest negatie was the smell coming from the drainagein the bathroom / toilet... it stank totally... i thought the roommay not have beenusedfor a while but no... it didnt go away.. we got the room service to spray some ndustrial strength stink remover but still after a short while itwas back... add to that, there were not many pkaces to hang wet towels but in the most stinky area of the little room... you can imagine my disgust... swimming pool on top was also nothing but a sales trick, a photo opportunity... no shade to hide under at all... the water wasnt circulating either; which means it was not getting filtered so we didnt put a foot in,but i can bet it ws warm as hell... The rooms are the same size but the price changes with the view you get... i chose the best; the harbor view... but i also chose the non smoking room so we were on the 23rd floor and guess what... we had the view of th buildings between us and the harbour... they said the upper, smoking floors had the view in the photos... only reason for the 3 stars insteadof 5 was the price.. which was the best i found at the time of booking in respect to location and clean looking rooms... will i gothere again... nope... there are others n the same price range... just booklonger in advance and read the reviews well. Peace from Hanoi and a perfect hotel room :)

"Great place to stay!"

5
13/07/2016

The hotel is in a good location and very close to the Sai Ying Pun MTR station, just look for the correct exit in the station. We booked the room through Agoda at a very good rate....needless to say we didn't get a Harbour view room. Ours was listed as a mountain view but we didn't get much of that either with all the high rises, but that's not really an issue as we didn't spend much time in the room. The room is quite small but clean and comfy. No clothes hanging space or facilities. The bathroom is also small but clean and hot water and good shower. They have a lovely roof top pool, we didn't get to use it but others were enjoying it. Even if you don't intend to swim go up there for the view! The check in staff do their job and that's it so don't go expecting any assistance from them. We would recommend the hotel and also stay again.

"Handy to train station"

3
13/07/2016

Stay here not so much for comfort but convenience. Low-end hotel rates mean the usual HK small rooms and hard mattresses. Sai Ying Pun train station is less than 5 mins walk away. Cafe restaurant is well-priced and food quality is good value. Housekeeping very quick to respond to requests. Mould problem in first bathroom. Long wait for lifts. Pool on 38th floor is a plus. Good Aussie coffee shop, Winstons, very near by.

"Small rooms and beds but a very nice view from the pool on the rooftop"

3
09/07/2016

The beds are not that great if you're taller than 180 cm; Rooms for 2 persons are just big enough for 1, so things will get cozy; There are a few elevators but getting one is like a lottery draw Located centrally in the old part of town, subway on walking distance. Great view from the pool on the roof.

"Very nice hotel with great hotel staff ! "

4
08/07/2016

This hotel was in the perfect location ! Near to the train station as well ! The only thing I can complain about was the beds, a little bit uncomfortable but overall it's a good place to stay in! I recommend it ! What else can I say, the cleaning lady was an angel that always came with fresh towels and always cleaned the room very thorough and she always came back to clean our room later if we decided to sleep more !

"Ok hotel, few lifts"

4
06/07/2016

Room is ok, location is good. Small as anywhere in HK. Few lifts so you may need to wait quite a bit to go up or down. The is a pool on the rooftop that is quite nice. Very near the metro station Concierge is not very helpful with tips

"XXXS"

2
02/07/2016

I have been travelling for over 10 months and this hotel has the smallest room I have been in by a long shot- we were expecting this due to it being in Hong Kong and the price that we paid. We had a harbour view room which made the size more bare able. We were lucky as we only had small luggage- I don't know what people do if they have large bags. The bathroom had a toilet and bath in although you couldn't actually use the bath as it was so small and you had to sit sideways on the toilet as there was not enough space in front for your legs. The room was nicely decorated but the bed was so so uncomfortable you could feel all of the springs- the first night it took me forever to get to sleep because I was so uncomfortable. I informed reception and they got housekeeping to bring some sheets to top the mattress with- this helped slightly but after 5 nights I was so glad to be leaving. The lifts were also a complete joke- we were on the 29th floor and it took forever to get up and down. I also booked because they say there is a gym- there is a room with 3 machines in it but it is not a gym- and the running machine doesn't work. Overall we did actually enjoy our stay the location is great and the pool is an amazing bonus after a day out sightseeing. If they were able to upgrade the mattresses so we could have a comfortable nights sleep then I would consider staying here again for the price we paid.

"A horrible experience"

1
29/06/2016

There were cockroaches crawling everywhere inside the room. The bathroom was so small that the vanity top was missing. I had to go outside the bathroom for cleaning. The bathtub had never been cleaned properly and there were mould stains around the tub. The room was very small that desk and chairs could not be found. The staff was not friendly at all especially the one greeting us after normal business hours. Elevators were always full with passengers during the daytime because of their small size. I am absolutely disappointed with this hotel and yet I had to pay an average rate of more than US$130 daily.

"small but bed are comfortable"

3
25/06/2016

Room are small but the bed are comfortable. It's not new but the housemaid clean up the room very well and friendly. Free bottle of water every day. Close to dried seafood street. Not close to subway.

"Another let down"

2
25/06/2016

Very crowded, of course, but reflects in being "processed" and assigned a room. Room not very nice; old and bathroom door would not close. Also noticed, upon check out, another process, that I my reservation was for a "Mountain View" room, and I was put in a "City VIew" room as the receptionist called it. Guess is why I could not even open the dark out curtains due to staring into someones condo in all surrounding directions. Best avoid.

"Not the 4-star you'd expect"

2
23/06/2016

More likely 2-stars. Room ridiculously tiny. Better off at an Ibis Hotel if hotel rates are comparable. Shower needs refurbishing. Checked in after 10 pm. Front desk not friendly and not very knowledgeable about AAA memberships either. Kept us waiting for a long time despite us being really tired.

"A Hotel best avoided."

2
19/06/2016

I booked this hotel on the basis of a previous stay at another Best Western property in Hong Kong. What a mistake. This Hotel charged slightly more yet the standard was terrible. Booked a non-smoking room which was allocated to me but it stank of cigarette smoke. While the actual smoking in a room maybe out of the Hotels control a reasonable person would expect the cleaning staff to alert management to the fact before the room was reallocated. Some Hotels (quite rightly) charge guests for cleaning a non-smoking room when they have smoked in it. Had I accepted the room would they then have attempted to charge me also? This is certainly suspicious and open to abuse by the Hotel. Entering the room, hand basin is in the entranceway. The bathroom is so small you must sit sideways on the toilet with your feet in the entranceway to the room. There is a bath mat supplied but had no idea why, you could only use it as a 'Welcome' mat at the entrance door. There is NO floor space to put in the bathroom. The shower is above the bath. The shower head had fallen off the wall so need to be able to hold it with one hand during your shower. The bath is excellent provided you are only about 70cm tall otherwise just forget it. No space anywhere for even the smallest of bags. No chair to sit on, no desk/table suitable for even the smallest of laptops. The internet worked but that is it! It was very very slow. A thoroughly unpleasant experience.

"Very Convenient One Minute From Subway Station"

4
18/06/2016

Booked under flexible rate but failed to notice last day for cancellation even later on non refundable rate is cheaper. Arrived around 10 am and reception allow me to check in which I can leave my baggage and freshen up before heading out. Evening the fire alarm was triggered and staff came up to inspect it, internet stopped working and I called front desk they said is working after called them in half an hour they said some technical problem will try to fix it. Waited for another half an hour called them and told them even internet is back up no need to call me since I went to bed. Room is small but my room has queen size bed which is rare in Hong Kong, lots of eatery near by. Will come back again.

"Good value, and above all, clean."

4
15/06/2016

Having recently been to Hong Kong, and foolishly letting a friend book the hotel, I was a little perturbed when I read some of the reviews ! However, I needn't have worried. Yes, the rooms are small, but in a city where space is a premium,Mehta do you want for £40 a night ? (We took the deluxe harbour view) First morning, we had the buffet breakfast and although OK, we didn't do it again. The rooms are spotless, checkin efficient, taxis plenty (to the airport it's about $320 HKD, or £30 and takes 40-50 minutes, the location is great too. I'd recommend pre booking the Big Bus Tour online, we paid about £40 for 2 days and that includes unlimited bus stops (hop on and off all over the main hot spots), unlimited Star Ferry crossing to Kowloon etc, a harbour boat trip, free entry to the maritime museum, free Victoria Peak tram ride and a few other bits, to book on the day is about £35 for 1 day. All in all, I'd stay here again, although my wife prefers more comfort, I was fine with it. Slept well, shower was good, and minimal noise so you can do worse. Any questions, just ask.

"Small but clean & good location"

3
15/06/2016

Room and the bathroom were small but clean. We had 2 huge luggages so I was not very comfortable. Breakfast was mix of europian & asian foods. The best of is the view and the swimming pool! Quality of the hotel is proportionable the price.

"mixed experience"

3
11/06/2016

Overall, my experience was mixed with this hotel. Full disclosure I have diamond status with best western and might have been treated differently from a standard guest. For its location the price for this hotel is phenomenal. I think I paid around $40 a night, for a queen, high level room, with a harbor view. Yes, the room was not large but it was more than adequate for a single, six foot male. In addition I found the bed to be firm and somewhat comfortable (I could definitely feel some springs after walking around hong kong all day). The room was clean, well furnished, and well kept. The pool on the roof was wonderful when it was open, (the hours were rather restrictive) and I had a great time relaxing on the pool chairs. I thought the location was amazing. There was plenty to do within walking distance, (if you are a foodie walk up to high street and enjoy all the amazing (western) restaurants there. Now for the negatives. The website says that there is a free airport shuttle, THERE IS NOT. There is a shuttle to the subway which has a direct line to the airport but its not what is advertised. This isn't that big a deal, however I walked around the hong kong airport for about 30 minutes trying to find the hotel shuttle before I found this out (after my 13 hour flight). Also, I highly advise that anyone staying here to skip the breakfast buffet. It consisted of very low quality ingredients and was not worth the price. Finally, do not expect an early check in, I asked (somewhat douchely mentioning my diamond status) and was told no. Not a big deal be advised if you plan on arriving early. Overall , I would probably rate this a 7/10.

"One of the best budget hotel in Hong Kong"

4
11/06/2016

Near hawker food, MTR Station and ding ding Tram make this hotel good for long stay. Little bit far from causeway bay and mongkok but we can reach swiftly with MTR as the station is near hotel. I'm very recomended this hotel for long stay budget tourists..

"Good View"

4
10/06/2016

We've stayed here for 2 nights. The room's small but the view is fantastic. We had our arvo tea while enjoying the view. It was amazing. The location is very convenient, there's 7/11 in-front of the hotel. Breakfast buffet is also a hit. They also offer free shuttle service.

"Location!"

4
09/06/2016

This hotel is all about location. On the MTR, and a free airport express bus across the road. Staff friendly and helpful and eager to assist. Plenty to eat around the hotel, especially in the Hong Kong canteens. Typical Hong Kong sized rooms though.

"Do not try to have breakfast in this hotel if you do not include it on your reservation"

2
08/06/2016

I'm staying in this hotel now. I was rejected to have breakfast in 3rd floor by the hotel guy because I was not informed before. I visited this hotel several time for business trip. Normally I have meeting in the morning. So I do not include the breakfast, but if the meeting is canceled, then I have breakfast in Hotel and pay when I check out. But, this time, it is rejected by that Guy because I did not deposit the money. well... if somebody told me before this... I will make deposit. But nobody informed me before and I was yelled to go out from the CAFE. all people around me listen his voice and he was so rude and I feel that I become a thief... Well.. He is young, and I believe he cannot speak english very well. But, the attitude should be more polite. I'm not just person who are passing the hotel. I'm a guest of hotel. I told him my room number, my name and I signed at the bill, but it doesn't work. If you are the first visitor of this hotel, you better ask to hotel what you are available to do and what you are not available. If you do not it, you will be treated as thief. however, the other staffs are very kind and friendly and excellent. I do not want that he recieve bad influence from my word, but hotel should knows why the guest are upset. If he say more polite, if he say in low voice, if he respect me as the guest, I will not write this review. Please refer my review, do not handle the other guest like me, so they can leave with good impression and they can stay again. I'm now sitting the Cafe after paying, but I cannot have food but just drink a cup of coffee.. who can compensate me that I lost my lovely breakfast time in the morning. ... :(

"Awesome location, near mtr and convenience store"

5
08/06/2016

I dunno why people are complaining. This hotel is amazing ?? Location: Near MTR, 7eleven, mcdonalds, local restaurants and convenience store. Elevator: There's only 2 lift, but the waiting isn't really that long. Room: Got deluxe room at 32nd floor, amazing harbour view. Smells good and got fast wifi. Standard room size, we can still move around even with 2 hand-carry luggages. Bathroom is a bit small though and no closet but that's ok.

"Best western"

4
07/06/2016

I stayed 2 nights at this hotel. The view is quite good hotel, tall buildings and victoria harbour. The rooms are quite cramped, difficult to walk in the room for two people with a lot of luggage. The breakfast is quite good. Near the hotel there are 7-eleven and McD. Good hotel over all.

"Honestly, for the price we paid it was a wonderful hotel."

4
06/06/2016

Obviously arrived Jetlagged, thankfully the check in staff were welcoming and quickly got us settled into our room which we had asked for a harbour view. WIFI was excellent, shower and bathroom fully functional and clean, tea and coffee facilities as you might expect, no problem at all. If you get the chance, try the roof top pool, the views are stunning! We didn't go for the breakfast facilities, not because there was anything bad about them, simply that we were in HK and were keen to try local food. Tube station is very close by, taxi rank just outside the hotel. Yep, we'd go back. No problem at all.

"Good views but tiny room and dirty beds!"

3
05/06/2016

Location was perfect. Easily accessible from the MTR. Lots of transport and food readily available within a minute from stepping out of the hotel. I paid a very reasonable price for this room so not really complaining but the sheets had stains on it- which I decided to wear long pants to sleep and the air conditioning was too warm! Staff were not very friendly in general and seemed overworked. Wifi kept breaking down in my room.

"if 3C is what you looking for"

4
04/06/2016

Cheap, Clean and Convenient. Plus, a great great sea view! if you need any help for directions or attraction recommendation, dont bother to go lv5 reception, instead go straight to level one concierge. they can even help to keep your luggage if you are there too early or you need few hours after you check out the room. negative points as below The wifi is super super super slow believe me. you better get your 4G network of your cell phone up and running. the swimming pool is still close. there is a notice on the wall saying due to winter season they close the pool but in my opinion it just a lame excuse cos it is summer now. in fact the entire view deck was not accessible i was told by a mandarin speaking young man. still, i will stay again if i have a chance to come here again, for the 3C.

"Value, Convenience, Location"

5
02/06/2016

The hotel is well located with an MRT station, Trolleys and busies within 1 block of the hotel. After-all you aren't in Hong Kong to spend your time in a hotel room are you. The staff are very helpful and will recommend restaurants for you as well things to see and do. Although the rooms are small and the beds very hard i highly recommend this hotel

"Within Expectation"

3
01/06/2016

+ The location is convenient with easy accessibility via subway (with elevator to the ground level leading to the hotel - 1 min walk). + Reception service is polite and efficient on balance (to note that HKD500 deposit for incidental charges was collected upon check in, with no mention at booking). + Housekeeping team is responsive to requests and does an excellent job (change of bed linen on alternate days). - The room is a shoebox as mentioned by other reviewers (there is barely space leaving two luggages opened in a double room). - The wait for hotel elevator is a pain (surprisingly there's no improvement notwithstanding the complaints). - Occasional bad smell in the bathroom. - Wifi is weak in the night. Overall the stay was acceptable considering the price paid (by HK standard) and much within expectation (having guided by the earlier reviews), albeit would better recommend for solo traveller given the small room.

"Location is good"

4
30/05/2016

Location is good. Room is clean with a great view. Small but nice. Near MTR station. Safe neighborhood. Hotel is near 7/11, Mcdonalds, and local restaurants. Everyday hotel staff clean the room and replenished bathroom supplies. Another thing is... hotel is near Macau Ferry terminal and 2 MTR Station to central. Near bus stops and tram. My husband and I had a wonderful stay, we had a good sleep.

"Shower curtain, slow wifi, no desk, HK$5 local calls"

3
29/05/2016

I am currently staying at the hotel, staying May 27 to June 3 in a "Deluxe Harbour View Room". I've been in a single room, and since changed to a room with two beds. After trying to make a local HK call only to be informed that each local call costs HK$5, I was inspired to write this review. The hotel is 1 minute away from Sai Ying Pun (new station just west of Sheung Wan) on the Island Line; unfortunately, it's another 10 minute walk from the entrance to the actual trains. The rooms are rather clean, if not well appointed. They've got a sort of "Trump Collection Exclusively Available at Wal-Mart" aesthetic, with cheap laminated shelves or wall-hooks instead of a proper wardrobe. There is a lot of gold tiles fancy wallpaper which isn't too bad, but a bit 1980's French disco. The beds range from "cardboard plank with springs" to acceptable (tested three beds). One issue is the gold tinted mirror in the bathroom of my first room, combined with the dim lighting it was very difficult to see yourself. Lucky in the second room the mirror was not tinted. There is a shower curtain and the bathroom is very tiny. Therefore the curtain will probably attack you and stick to you. The view from the first room (1709) was of the back of several buildings, some A/C units, and through the cracks of two buildings I could just make out Victoria Harbor. The view from the second room (2519) is better, it's a corner room higher up and so has a proper view of the western end of the harbor. The odd numbered rooms face the harbor, even numbered don't. The wifi is free and was ok in my first room, but is about 1995 AOL dialup speed in my second room, probably due to being in the corner of the building. If you are at about the 20th floor or below, in the morning get on an elevator that is going up. If you wait on one going down, the tiny elevator will be full of people and you'll have to stand around waiting for another five minutes. The staff are rather pleasant and helpful. I needed an iron, asked a cleaner in the hallway, and she literally ran off to get it (she ran down the hall, didn't walk, to fetch the iron, you could tell she was a very energetic woman). I changed rooms and had my luggage stored without a problem, although they forgot to bring up one bag until I called to remind them the next day. The rooms are kept clean, bedding and towels appeared well washed and clean. There is a 24 hour 7-11 directly across the street, a laundry service across from the subway entrance (about 10x less expensive than the hotel's service), and a nice hipster ran coffee shop just outside the subway entrance. Overall it's a nice hotel which is well staffed. It's tiny, but that is what you get in HK. After living in HK for 4 years and visiting often since then, staying in many hotels, I'd put this one in the 50-75% range. Best Western doesn't quite beat iClub, which is probably the #1 affordable yet clean, modern, bright hotel chain for business people who pay their own invoices.

"Will never stay here again.."

1
26/05/2016

After travelling for 4,5 month we were looking forward to have 2 relaxing days with a pool, nice beds etc. after we have been staying at hostels for the last 4,5 month. In the description on Booking.com they are saying that they have free shuttle bus to Hong Kong - Macao Terminal, they don't. On their website they says that they have free shuttle bus to the airport, they don't. The pool is closed 3 hours in the middle of the day, the beds are bad and the rooms are so small. Then they call them self 'Harbour View'... You have to be very lucky to have the Harbour view. The only good thing about this place is the cleaning staff, which is doing a very good job. Will never recommend anybody to stay here.. Find another place to stay!

"A urine smelling shoe box but cheap, cheap, cheap. "

3
26/05/2016

Ok so whilst not the most fancy of places, we got what we paid for, the location was fantastic and it had all we needed. For a week us two girls had two tiny single beds and a bathroom with just enough room for a suitcase each. But again, that's all we needed for the short time we spent in the room. The drains did start smelling of strong urine after 3 nights so we had to change room. But then we were fine. Again, we got what we paid for. Would I stay there again? Probably not but it was perfect for our girls week. Minus the urine smell. And had the added advantage of being a few doors down from an Aussie coffee shop Winston's with the best coffee in HK! Big tick in my book.

"Tiny bathroom"

1
23/05/2016

My room was "Superior Queen or Twin with Mountain view". The room is really small and no writing desk so it can be very inconvenient if you are on business travel. But what really upset me is how bathroom is tiny and the room is very dark. I'm just 160cm but my legs barely fit between bathtub and toilet and to take shower I had to literally step on the toilet to get into the bathtub. If you are in a budget travel it can be a choice otherwise not recommended. I'm glad that I stayed only one night. The staffs was overall attentive.

"Comfortable to be in"

3
19/05/2016

This is your typical hotel. The receptionists were cordial. I was somewhere in the 21st floor. My room had two beds. 1 TV (it has English channels), WiFi, a bathroom (with hot water), fold-able table and they give complimentary fruits when you arrive. I am not exactly sure if there is breakfast for this hotel. My overall stay in this hotel is in between good and not so good. I had a good sleep though because the beds are soft. I am not exactly sure what is near this hotel but there are a lot of local restaurants nearby. If people will ask me what negative thing can I find from this hotel, it will be the elevator. People with experiences with tall buildings knows the pain of waiting for the elevator. hehe

"Ok stay."

3
18/05/2016

Arrived at the hotel to be given a warm welcome and check in was quite quick. When I arrived at my room it was very small but was clean. The air con worked very well and the wifi worked well. The bed was very hard. It did not have any give in it at all and felt like I was sleeping on bricks. All in all for the price it was ok as was in a good location but the room is very small and bed uncomfortable.

"Great location"

3
18/05/2016

I didn't have any problems with this hotel. Yes the room was small and there wasn't a chair or table. It is in a terrific location and the service was excellent. I had issues with my safe and someone immediately came to take care of the problem.

"OK and good value for money"

3
17/05/2016

Location The immediate surroundings are not as gentrified as SoHo. There are a lot of small Chinese shops and restaurants. Within walking distance of SoHo and Central. An exit from the subway station Sai Jing Pun was just 50 meters from the hotel. Staff Nice and helpful, but sometimes a bit stressed. Room It was a so called "Superior Room", which was very small with a queen-size hard bed. No place to put the bag and almost no shelves or drawers to put clothes. There are some hooks and hangers, but if you are two in this kind of room you will have trouble moving around. It could have been better cleaned. There was a piece of candy wrapper on the floor and berries hidden under the plug in the sink. There were also some fatty blotches on the window from people pressing their faces against it to admire the view. The view was nice though. The bathroom was also tidy, but looked a bit worn. Elevators With 36 floors and over 400 rooms there was quite a bit of waiting at the elevators in "rush hours".

"Good location!"

3
16/05/2016

We stayed here for 3 nights during our recent Hong Kong trip. The hotel is located near a metro station and just a block away from the tram line. There were also many dining places int he vicinity as well as shops. The hotel itself was not big. Rooms were a bit small and the bathroom was rather cramped. The refrigerator provided int he room is really tiny! It was my first time to see one that size. The breakfast selection was limited. The outdoor pool was a bit small and open only for a limited time (10AM-12 noon; 2PM-8PM). It would have been lovely to be able to soak in the pool after a day of going around the island. We got the room on a discount and it was great value for our money. If you are looking for an affordable place to be used as base for your Hong Kong stay, this is definitely a good one.

"Nice hotel but expect compact rooms"

3
10/05/2016

Positives of hotel: Approximately 1 minute walk to subway station Check-In was quick Price of hotel is competitive They offer smoking rooms Clean rooms that look stylish Pool in hotel also The shower was powerful Negatives: Room is compact (like most rooms in large cities) There aren't enough lifts for the amount of rooms/guests and the lifts are usually always busy Bathroom is tiny! It felt like an obstacle course to get out of the shower Although I've marked a few negatives I think the accommodation was fairly priced considering the more expensive options available elsewhere. We stayed in a smoking room- mountain view twin room on 35th floor.

"Good location, but poor room facility"

2
05/05/2016

I didn't complain when I was told that if I chose the smoking room, I would have no harbour view. In my room, there is no chair, no table, so hard to relax. I wish I would have regular size fridge (it's very small!), and wash-basin. The room design should be more considered. The ibis northpoint was smaller than here, but better furnished. It was good to experience the old western area of HK island. Better to take a tram or bus than subway to go to Central.

"Good location and value for money"

4
04/05/2016

Good location, less than 5 minutes from the MTR exit. Pool was closed in Feb as it was too cold. Check in was smooth and rooms were clean. Decent size by Hong Kong standards. The harbour view on the 36th floor isnt really a harbour view - it's more partial as there is a building right in front that's under construction (quiet though).

"Worst Western"

2
25/04/2016

When you book get a bed assignment done, twins, double, etc. What you want may only be available in smoking rooms. Check the room before you commit. Many of the rooms have no closets and it's two hooks on the wall. Check WiFi in the room while you are there coz it was horrible and no functional unless I was in the 3rd floor Café. The washing area, sink is in a corner with no light to see yourself shaving, etc. 3rd Floor buffet wasn't very appetizing so I just had coffee and ate at the Marriott instead. The elevators are very slow and you will wait for a few of them during the day as they may be full. The pool on the top floor was closed. The location doesn't have any nightlife around. Aircon in the room was very noisy. Cramped shower. The good attributes: Coffee was great on the 3rd floor. The staff on the concierge street level were very helpful. Very close to Sai Ying Pun train station. Overall, won't stay there again.

"Great location and value for money"

4
24/04/2016

Seconds from Sai Ying Pun MTR staton and or an easy and enjoyable walk to central. Very friendly and helpful staff and very good housekeeping. Nice restaurant. Room a little tired, wifi slow, air con loud and room compact (typical for HK though) but very clean and on balance not a problem given great location and very good price.

"***"

3
20/04/2016

Location: near the central station & they provide free shuttle Staff: friendly & can speak English Room: compares to hotels in Bali, the room that I have is way too small. No cupboard. Put your luggage under the bed. At first I think the bed is too hard but after having a walk all day long, this firm bed is exactly what I need. Breakfast: standart

"Business hotel"

3
18/04/2016

I would like to start by saying this was my first trip to Hong Kong. That being said, I was not prepared for such a small room (no clothes closet or dresser either). The room was functional but very small (my office at work is actually larger). I understand that this may be the norm for Hong Kong and I will not know this until I try some other properties. The hotel was located close to the train which was nice. In addition taxis, Uber and shuttles were readily available. Breakfast was acceptable and a fair price at HK$60. Overall, I may try another hotel or Best Western next time to compare.

"Most horrible hotel ever visited"

1
16/04/2016

This hotel is nither a 3 star property nor deserve to be associated with name like Best Western. Rooms a beautifully photographed in websites and get high footfall in hotel. Nothing just nothing is good in hotel. Staff is ill mannered. Rooms are so small that it is just impossible to walk even around the bed and bathrooms it is just impossible to enter. Please just dont go in this property Had not paid in advance i would have checked out just after entering the room.

"Small Room, Breakfast not worth it"

4
16/04/2016

We got this hotel because the location is good. It's near Sai Ying Pun station and Tram station however the room is so small that if you open 2 of your 25-kl worth of luggage, you can no longer move. The breakfast buffet has very few choices. Mostly processed foods, sausages and ham. There's even no bacon. I ate rice/bread and scrambled eggs during my whole stay just not to waste our money. So my advice is, don't bother getting the breakfast anymore, 711 is just across you can buy from there or from Cafe de Coral. But the good thing is, aside from the location, the staff are courteous and speaks english. From the airport, you can ride bus A10 and go down on the 3rd stop (Connaught Garden) from there, walk towards Centre Street and left to Queen's Road.

"Poor franchise."

2
14/04/2016

Like stepping back in time. Horrible, outdated furniture, not very clean etc etc.There is a Best Western PLUS just round the corner . This must have been the MINUS. Reception on 5th floor, wait ages for lift especially in the mornings, and lifts packed.

"Name Brands Do Not Always Deliver"

3
12/04/2016

Best Western is a Name Synonamous iwth reliable and comfortable I should have looked closer at the reviews before spending 7 nights there I was given one of the rooms on the 36th Floor, I had as per usual , asked for a quitet room. I was here for Busines, not to sightsee. I was so tired the first night that I went to sleep waking up occasionall, fading in and out, next night, Definitely the noises of the external machinery was toooo lound that at 2am , I asked to be shifed. Staff at check in and during as well as going could not do enough, very helpful. Hotels has no wardrobe and the bathroom sink in is in general room. 2 set 0f 3 hooks off the wall is your hang up for clothes. You live out of your suitcase very close to MTR and this was helpful to get all over HK

"Everything Just So So"

3
12/04/2016

The staffs were acknowledged me when appropriate but they were not readily smile and maintained an engaging experience. They didn't exhibit a genuine sense of interest and concern for me. My name was not used naturally as a signal of recognition. Staffs closed interactions casually, not professionally. Overall I felt like I'm the one of many.

"No frills, but no problems "

3
10/04/2016

The hotel is in a great location, 30-60 second walk from Sai Ying Pun station, and the coffee shop nearby (Winstons) is possibly the best thing to have ever happened to Hong Kong. The room rates represent good value as well. Just be aware - the rooms are small. No cupboards and the shower / toilet arrangement could be awkward because of the lack of space. You have to get changed in the bedroom because there's no room in the bathroom area so a bit awks if you're traveling just with friends. The beds are very hard but comfortable. Air con is set on 23 which is pleasant enough. There was a slight smell of mould in my room but I couldn't see where it was coming from (I'm not sure if that's a good or a bad thing). There was nowhere to put my suitcase other than on the window sill. The elevators are bizarre - they'll go up and down past your floor without stopping and the over-the-top gold decor takes tackiness to a new level! Each to their own I guess. The fitness room has only cardio equipment so if you want to do weights you're out of luck. Staff are great - not only concierge but house keeping were lovely. Overall - if you're traveling on a budget you'll do far worse than this.

"An enjoyable experience"

4
02/04/2016

We stayed here for 4 nights. I loved the location, quite close to Times Square (metro station) and local street food / restaurants. The size of the room was what you can imagine to get for this amount of money in Hong kong. Nothing too shabby but that's not the point, now is it. The breakfast was OK. A mix of chinese and western. Sausages, scrambled eggs, noodly-thingys, yoghurt+cereals, bread+jam, some fresh tomatoes and salad. OJ/coffee/tea to drink. All I expected. There was a jaccuzzi on the roof. The water isn't heated so it's rather weather reliant. A magnificient view none the less. The staff spoke english quite well and were helpful and friendly, kudos to them. Wi-Fi also worked really well. This rating could be a 5/5 but it wasn't anything out of the ordinary.

"Small Room"

3
31/03/2016

Prior to going I emailed the hotel asking the best way to get to the hotel and the concierge replied with half a dozen options to choose from and even attached maps. Check in was painless and we was given a free upgrade to room on 31st floor. So onto the room, after researching previously we knew the room was going to be small, which it was. Opened the door and sink was directly on right and sliding door to left. Note door had a open groove handle, no glass, so you could be heard in the room and little privacy. The bathroom itself had toilet and small bath/shower with NO floorspace, so you had to come out of bathroom to dry/dress. Bed was standard double with space underneath for suitcases and just enough space around to walk. NO closet, just decorative hangers on wall! We had harbour view from window which was spectacular! Roof top pool was closed at this time but looked OK. Hotel users get discount in restaurant for breakfast which was well worth the money. Walking distance, half hour, to ferry terminal to go over to Kowloon or MTR only 2 minutes away and we saw loads all over the place. To conclude, even though the room was small we had a great stay at this hotel and used as a base was ideal for us.

"Amazing value for money"

3
28/03/2016

The location of the hotel is perfect, next to Sai Yin Pung MTR station which is 2 stops to central. We received a room on the 35th floor, which was awesome! The rooms are a bit on the smaller side as this in Hong Kong - but it has been very nicely set up to maximise the space with all the amenities and no compromise on quality. All in all, very extremely good value for the room rate! If you are looking for a place close to central and a good night's sleep, this is the one for you!

"Dump"

1
26/03/2016

This hotel is terrible, I arrived and was given a room that smells like smoke and poop. Went back to front desk which is on the 5th floor. I was then offered a room that's smoke free, got into our room, small as a match box. Pictures online are very deceiving. I stayed here for 6days with my 2 kids. Every day I had to ask for towels. The bathroom smells like drainage- the room is hot and stuffed. Dinning room smells, we couldn't dare to eat there, location is great! Staff is very rude, the pool and viewing deck was always locked, we couldn't get in, even though the sign reads (open 10am to 8pm) it was always locked. Finally I got hold of staff to open the pool, I was directed to take the stairs on the 36th floor and the deck was on the 38th floor. The elevators are slow and packed. The place stinks. I would not recommend this hotel. I booked a harbour view, was given a alley view. What a nightmare!

"Well located hotel , small rooms but great value !"

4
22/03/2016

Stayed here for 3 nights , 2 minute to MTR and also shuttle to HK airport express station . Hotel is amongst older residential buildings therefore chance for us to try local eateries in the area . Rooms are small but adequate . All and all , a great value hotel in HK !

"Small rooms but great value"

5
17/03/2016

There's no getting away from the fact that the rooms in this hotel are SMALL (my room had no space for a wardrobe), but get past that and everything else is excellent, especially considering the low prices you can book for. The interior of the hotel is modern and classy, the bed was very comfortable and the WIFI reliable. Breakfast was also very tasty and I found all the staff to be helpful. The location is great and within walking distance of central HK, whilst the free shuttle bus came in very handy for getting to/from the hotel from the train station. I believe there is also now a metro station near to the hotel, which wasn't yet open when I visited. My only complaint about this hotel is the long wait for the lifts/elevators. This is a large hotel with just two lifts available, so sometimes you can be waiting for a while! Overall I would recommend staying here if you're looking for a great value hotel in HK and don't need loads of space.

"Really small rooms"

3
17/03/2016

Ok, it's Hongkong, there is not a lot of space. But anyway the room is so small, that two persons cannot move. There is no space for luggage, no closet and no space on the floor. The water was smelling a lot because of the chlorine. But the Rofftop terrace is amazing!

"Basic with a touch of bad taste"

2
15/03/2016

Room was small luckily with twin beds as it was so cold I was able to use the bedding from the other bed. Design of bedroom was pretty awful. Bathroom in need of an upgrade. Staff very nice. Actual visual experience is worse than the official photos suggest.

"Satisfied =)"

4
14/03/2016

March 10-13,2016 Good location, clean and nice staff. My only request is to have bidet in the toilet. If you're going to stay here i think it's better to bring your own toiletries. All in all the hotel is superb.

"Pleasant stay-Biz traveler."

3
13/03/2016

I've been several times in HK and tried several hotels and I can conclude that the beds are hard everywhere (for my taste). The location is good, just a block away from the MTR station, there is a Cafe de Coral a block away for breakfast, and 10 min subway ride to Central or 20 min on the tram. The room is smaller that expected, no closet space but nice and clean all over. The rooftop pool view is very nice. The elevators are not that quick, so be patient and try the service one, on your left.

"Well appointed rooms. Not enough lifts. Ordinary food"

3
07/03/2016

The rooms were very small, no wardrobes, but adequate under bed storage for suitcases. We had lovely view of Victoria Harbour. Tiny bathroom, with basin outside. Small fridge and inroom safe provided. In room tea and coffee making services and a hairdryer. Ricky the concierge was just awesome. Hotel is well located near metro on Hong Kong Island. Buffet breakfast was one of the worst I've had, but was included in our room rate. Nice restaurants across the road. We recommend eating at the King Prawn Resturant. Meals cost between 30 and 80$ HKD. Cheap, filling and delicious meals.

"A really badly run hotel with horrid amenities."

1
07/03/2016

I would recommend you to avoid this hotel. It does not hold good to the best western name. Even basic stuff like Hot water is not adequate at the property. The breakfast was absolutely below par. The management is not really bothered about you, especially if you are not white.

"For budget travelers, good enough"

3
29/02/2016

Stayed here 3 nights out of 6 in Hong Kong. Room is very small, but conveniently located 1 block from MTR station. Walking distance to Man Mo Temple and Sheung Wan restaurants. Not the most comfortable bed - I could feel the springs in the mattress with every move. However, we had a harbor view room that somewhat made up for that. Not much in the way of amenities, though we didn't try the cafe on the 3rd floor. Gym is just three cardio machines - not much, but fine in a pinch. Front desk staff wasn't the friendliest, but housekeeping was pleasant. Would recommend for budget travelers looking to spend their money on other things.

"tiny cramped room"

2
27/02/2016

Hotel is in a great location,but the room was really small with poor lighting and tiny TV,no space to store luggage..also there are 4 lifts,but every time you need one,they take ages!! I would not stay here again because of the room size.

"Great location, Nice staffs"

4
26/02/2016

The hotel is located in a good location, you can walk just about 5-10 minutes from the hotel to an underground station. The rooms are quite small with a good harbour view. The bathroom was very small, everything in the bathroom is small. Nice and friendly staffs.

"Worst hotel I have visited , not recommended at all"

1
26/02/2016

The rooms are so small that sometimes you feel that you are gasping for breath. There is no space for keeping suitcases, smallest bathroom - toilet I have ever seen. Staff were very rude with one of them saying "I don't care" to me. Breakfast buffet was just pathetic. There were no almirahs to keep clothes.

"Life in a dirty matchbox"

1
21/02/2016

smallest hotel room even by HK standards. dim lighting only 1 bedside light wash basin in main room cause bathroom too small,curtains didnt open properly.headboard fell off,toilet cistern leaked,exhaust fan rattled all the time.we had hairs in the bed spread,someone elses dirty socks in the bedside cupboard,no wardrobe or hanging rack just 2 small hooks,no bar a reataurant so bad we only saw 2 people dining at during our 10 day stay,observation deck was boarded up half way thru our visit

"I've stayed a couple times"

4
16/02/2016

I have chosen this hotel over others a couple times. It is close to the metro, nearby restaurants and the staff is friendly. The rooms are tiny as would be expected in HK. But my last one had the smallest bathroom I have yet to see. If the toilet was any closer to the tub they would be one in the same! Despite that I would still come back and stay again.

"Convenient location on HK Island"

4
11/02/2016

The rooms are small, clean and well equipped. The location is very good - walking distance to the MTR and only two stops from Central. The hotel is a five minute walk to buses and the tram system. There are plenty of breakfast places and restaurants around but a visitor will probably go to Central or Kowloon. Not much by way of shopping or sights in the immediate vicinity but easy transport to good places.

"Nice Hotel Overall"

4
09/02/2016

Walking distance from the station and they had a lot of diners, convenient stores, bakery and maccas near by. I loved the fact they had maccas near by. A real plus for me. Breakfast buffet was nice. Not a lot to choose from, but they had the essentials. Concierge people were extremely friendly and were very willing to help. They spoke fluent english and answered all the queries I had. Room condition was okay, but very very- tiny.I liked the view, I dont quite know what view I got to choose from but I could see hongkong uni out the window. There were a lot of sunlight in the room so that was nice as well. I don't know if all the rooms are the same size but I would love to revist if they have bigger rooms. One thing I did not like was the wifi. The signal was terrible and it did not work 90% of the time in my room. I had to go to the lobby to use the wifi but that did not work very well too. Other than that, I liked the hotel very much.

"great hotel"

5
08/02/2016

i got the chance to stay at the top level of the hotel (not the roof of course), in a harbor-view room and it was quite a great scene indeed. i'd stay in the hotel if i forget all my itineraries.. wifi was good enough for both of us, location is great as it is easily found from the ding-ding station

"Good location and base"

4
06/02/2016

The hotel is a fair 3 star and excellent location next to the metro to travel around Hong Kong. Rooms are small with little in the way of luxury but clean and well maintained. Pool on room and very small gym. Hotel breakfast offerred for 60 HK dollars which is cheap but did not get the chance to sample it. If you just need a,base and out all day it's ideal....if you are looking for some luxury you may need to look further. Good value for money (even with the very hard beds!)

"Good location"

3
29/01/2016

I booked this hotel through one of the web sites. We got a good deal for the hotel. We read some of the reviews and expected the hotel room is small. It is indeed very small. But, we got a harbour view room, the view was just grant and great. It compensated for the small room. Location is perfect. An average hotel but worth to stay for a few nights.

"Good location, and value"

4
26/01/2016

Stayed for 2 nights, the room is clean, and hotel location is great, many shop and restaurants surround it. Especially, there are many traditional hk tea places, local markets & "Welcome", supermarket in walking distance. I definitely would like to stay there again.

"Back breaking bed"

2
21/01/2016

This hotel is conveniently located, and I actually got a harbor view. Other than that I was disappointed. The room was very smal, with no place to put my luggage. The bed was typical "cheap" Chinese style hard bed. The bed linen was so worn it had holes in it. I was offered early check in at 120 Hkg dollar extra which I accepted. Entering the room, house keeping came in and emptied the minibar, I didn't even ask why. I wish I would have spent a few hundred more for a more comfortable hotel, but my booking was non refundable. Not coming back.

"Good value"

3
21/01/2016

Affordable accommodation, room was very small! But the hotel is very close to MTR station and convenience stores - prime location. WORST bed I have ever slept on however, overall a good experience. Rooms are cleaned daily. Free reliable wifi available.

"Expectations Exceeded"

4
20/01/2016

I know space is a premium in Hong Kong, so I was already expecting the room to be small. I booked for a Superior Mountain View Room, and requested for 1 queen bed. Upon check in, I was informed that the double beds are only available for more expensive rooms. Seeing the disappointment in my face, the receptionist upgraded my room for free! Yes, the rooms were small as expected. No wardrobe, just a double bed, a TV and all other hotel basics. Plus points: 1. There was a bath tub! 2. I got quickly upgraded to a better room! 3. The view was great! It was overlooking Victoria Harbor 4. The cleaning lady was very courteous, and the rest of housekeeping. Very quick with requests! 5. It's very near an MTR station, so navigating the city is easy. Minus points: 1. View deck was closed almost all the time, we never really had the chance to experience it. 2. Gym was very small (but hell, who goes to gyms on a vacation?) 3. Though I was given a room upgrade, the receptionists were a turn off. I don't know if its a HK thing, they are not good in making people feel like paying customers. I have been to alot of Best Westerns, and this has the gloomiest reception people ever! Overall, I think it deserves a 4/5 rating. It was a good stay!

"Couples Stay"

4
11/01/2016

Rooms are small but this is normal for hotels at Hong Kong. Comfortable and easy access to MTR Sai Yun Pun (within 5 minutes walk). Lift is insufficient due to the many floors of this hotel. Some occasions waited for more than 10minutes. Nice view of the mountain and harbour at the top highest floor which is also the pool area. Try to get the higher floors to have better view. The room I stayed had a incomplete building construction and blocked most of the view of the harbour. I was only at 20+ level. Staffs are English proficient but may sound rude at times due to many visitors as I visited during the Christmas period.

"Good Value, Good location"

3
10/01/2016

Small room, but hotel very close to Sai Ying Pun MTR Exit A1. Also, if you like walking, it is 15-20mins walking distance from central. Things I liked: Always taxis downstairs, 7-11 across the road, cheap @ HK$680/night Things I didn't like: Queues for the lifts (took forever), mass busloads of Chinese Tourists, tiny rooms. Overall, I would stay again - as the cost-saving outweighs the negatives.

"OK for a short trip"

3
10/01/2016

The room was clean but very small, so small that is was difficult to open the luggage. The bath is separated from the room by a slide door that doesn't offer intimacy, the sink is not in the bathroom but next to the main room entrance, from our point of view not really hygienically. The personal was friendly and helpful.

"great for its price"

4
07/01/2016

The location is about 5-minute walk from the Sai Ying Pun MTR Station. On the way to hotel from the station, there is a new coffee place called "Coffee is the New Black," which serves a great cup of coffee and a matcha(green tea) eggtart. I usually stay in Sheungwan area when I visit HK, and I'm really glad this place is now here to let me treat myself a good cup of coffee in the morning--there used be no coffee place near this hotel.

"Small room and I mean really small room"

3
07/01/2016

Took a cab to Best Western Harbor View, told the cab driver hotel name in Chinese (Mandarin), cab driver took me to the wrong hotel about 100 m away. Apparently both have same Chinese name. Put our luggages at level 1. Reception at level 5. Reception staff service is good. Given a room with (surprise) a seaview. BUT room is very small and ventilation is very bad. Fridge is not mini but super mini that can contain at most a 1-litre packet milk. Cute isn't it ? Stayed one nite on 30 Dec 2015. Guess what ? The price for similar room for 31 Dec nite was about USD 250. Needless to say, I didn't extend my stay there. Staff service was good, from the porter/luggage side as well as the reception. Location is ok, with a HK cafe nearby that served delicious wonton noodles. There was a Wellcome supermarket nearby too, but you have to walk up the stairs. Only in HK. Though staff service was good, would not stay there again due to poor room conditions.

"Very Small Room Hotel ever stayed"

4
29/12/2015

I stayed for 6 days for business trip, location are close to MTR Sai Ying Pun Station maybe just 50M so we can go to anywhere easily, Breakfast menu are no change for 6 days i'm so bored :( But i only in Room just for sleep only, come at 11-12 PM and go at 8 AM,

"Good Location but room quite small"

3
20/12/2015

We booked deluxe double room seaview quite disappoint with sizing of room coz it quite small,no wardrobe just a hook on the wall. sink is outside bathroom .There are 3 lift for guest but very slow waiting quite long time especially in the morning. Good location just 5 minute walk to MTR , Fair breakfast I stayed there for 3 night they serve same breakfast everyday!! anyway clean room sleep well.

"Good location but legendary hard beds"

3
18/12/2015

Good location and close to the subway. Great view over the harbour. Clean rooms, but extremely hard bed! Also very small bathroom, the knees are hitting the bathtub when you sit on the toilet (and i am a fairly small woman). Did not try the breakfast.

"Close to Mtr"

4
16/12/2015

very close to MTR, near Mc donold and supermarget, I had a 32th level The room was so small but had a nice view despite the other build is building, the bathroom was small but still has a bath tub, The service is good, The let me had an early check-in and late check-out also

"average at the max"

3
12/12/2015

- very small rooms (had 2207) - view is 'bad' on that lower levels - no armoire/wardrobe (you'll have to live out of your suitcase) - waterbasin is in the room as it does not fit into the very small bathroom - pool/viewdeck closed for seemingly no reason, refusal to open without explanation - breakfast barely average (i.e no beacon) + staff quick & friendly, (late checkout was granted complimentary without a fuss) + clean I would say the if your itinerary is like being all day out and you just need a place to shower/sleep, then it's just fine.

"Comfort hotel"

5
07/12/2015

Loved this hotel. Good location and near MTR. I had deluxe room, so free place enough.and nice view to harbour.I like this hotel spirit.Staff was friendly.Room was clean. Elevator was quick, but sometimes i waited in queue. Unfortunately in winter season pool didnt worked.

"Very luxurious even though it's small and compact."

5
04/12/2015

Although it's small but the hotel is very centralized. It's 2 MTR stops from Central. We even took the MTR home 1 nite after drinking in Lan Kwai Fong. And look at the view. It's awesome. Rarely u get hotel with a harbour view at the price I was paying. Love Best Western Harbour View Hotel Hong Kong. It might help to know there is a 24hour McDonald's nearby.

"small rooms, small prices and a rooftop pool"

4
02/12/2015

The rooms are small. So small that there is not really any room for luggage and so small that any person over 6 feet height has to sit sideways on the toilet because the room that the knees would be located otherwise is occupied by the bathtub. On the other side, this hotel has a rooftop pool on the 38th floor (closed for winter season starting Dec. 1) and if booked a little in advance costs half or less than other hotels in the area. Given Hong Kong's generally HIGH hotel prices, a little less room is easy to deal with.

"Very Small Room and Not a Bathroom for Human"

2
01/12/2015

We arrived at 2PM where the room shall be ready. The receptionist gave me a room as per our requested, high floor, non-smoking, harbour view. After we signed the form, the receptionist change the room without our concent. I was mad that he didn't tell us about it. She didn't say sorry at all, just said that the non-smoking room was not ready (that's silly because the system said differently). Afterward, they gave me non smoking room but I have to wait for an hour. Good thing that we went to Fast Food resto nearby. When we checked in, surprisingly the only good thing is the view of harbour. The room was very small, the bathroom with bathtub is riddiculously not for human. When taking a bath, I was bang my head to the ceiling. Overall, not going to back to this hotel. If you're taller than 170cm, please consider to take other hotel instead.

"It was fine for one night."

3
27/11/2015

Stayed here on a stopover from Chicago to Beijing. Price is right, room was on the 23rd floor with a beautiful view of the habor. Location was not bad, room was typical Asian, very small but overall was clean. Decided to get the breakfast downstairs which was fine, Asian and american things to eat. Rooftop pool provides fabulous view.

"tiny rooms"

2
24/11/2015

My husband booked this hotel for me and my kids for a vacations... i really do find that this hotel does not belong to the area where they constructed it , sai yin pun is dirty and too smelly , but well i will only share my opinion about western hotel harbour view , the rooms are so tiny , and the bathroom and toilet is so tiny , i dont even have any idea how they put the bed inside, there is no place for the luggage. everything is tiny here ... this hotel really suits for small size person , elevators are so tiny and... towels are too thin and small , housekeeper are too slow when you ask a favor ... breakfast is served so poorly ... i cant imagine i stayed here for 9 days and i have two kids ... i highly recommend this hotel for single person or student ... or maybe couples who are stingy to pay for a hotel .....

"Low cost and you get what you pay for"

2
23/11/2015

My room did not look like the pix above. I found the room small, tiny. It appeared clean. The AC was struggling, I can't imagine this place in the dead of summer. The worst part is even tho wifi was included, it was so slow I couldn't connect to work. Bottom line, this is not a business hotel. "Harbor view", well it faces the harbor, but my view was blocked by other bldgs. I could see some water in between bldgs. To be fair, the staff was helpful, even allowed me to change rooms to have a desk (ie folding table) but then no "wardrobe". This only consisted of cheap shelving anyway. The location is great, half block walk to the blueline. But, this wasn't what I was looking for

"BED BUGS!"

1
11/11/2015

We had a bed bug crawling around in our room. So not an insane infestation but one is enough to keep me away. When we checked out early they would not refund any of our money for upcoming nights. Scariest of all is probably that when we told them we had seen bed bugs they were entirely unphased or concerned.

"All that glitters is NOT gold!"

1
09/11/2015

Awful excuse for a hotel and unfortunately in line with the Best Western franchise. I stayed on HK island as I had a few commitments in town (normally live on Lantau) So Staff were unfriendly and miserable, they told me I had a twin, I asked if there were any double beds, they said "no" I can upgrade to a harbour view.... I don't care about the view. other things, room wasn't well laid out shower had a curtain that failed (repeatedly) to keep water in the shower. décor was nice though. Mattress on both beds was terrible, springs sticking through so hard to get comfy, which I think is pretty basic for a hotel! also I spilt chocolate on the bed (admittedly it may have looked like a dirty protest) anyway the maid didn't change the sheet for the 2nd night! she tidies but why would you not change a dirty sheet, again a basic for a hotel! additionally, the maid were really loud and the 3 lifts were so slow I took the stairs

"Great roof top view"

3
03/11/2015

The rooms in this hotel are typical of Hong Kong, small and compact. No real room to hang clothes but the beds were comfy and as you learn to live in the tight space, they are adequate. The roof top pool was a real gem with fabulous views over the harbour. It was rarely used so we found ourselves using this space instead of our room. Spreading out on loungers with our own drinks and enjoying the ambience. Lots of choice at breakfast and good service here. Ok value for monies paid.

"No Mattress on bed - but great view"

3
02/11/2015

The rate might have been so good because the bed had no mattress, only a box spring. And when we called for a mattress, we were given a comforter. However, the view did help lull my parents to sleep. PROS - smoke free room smelled smoke free, clean, bathroom quite functional and large, good water pressure, tiny fridge was functional, location was nice and close to MTR. CONS - the box spring, for a deluxe room the room was very small

"well located"

4
02/11/2015

the hotel is well located on the Hong Kong Island, close to many shops and restaurants, offering great view from the top floors, unfortunately the rooms are really tiny, not really big enough for two people

"slightly disappointing"

3
26/10/2015

It looks OK, but there are many flaws, the washbasin is in a small niche next to the door, with no light, so you have to groom yourself in the dark, the elevator capacity is insufficient at peak hours which results in long waiting times, the internet is so slow and sending e-mails is virtually impossible. I had to go outside tot the 7/11 grocery store where the had free internet and I could send out my e-mails

"Convenient, but nothing special"

3
26/10/2015

We had a pleasant stay at the hotel, if you are looking for a mid-priced hotel, this is a good one. Rooms were clean, quiet and comfortable (assuming you are ready for small Hong Kong rooms. Good - Staff was excellent - luggage storage under bed - fridge to store beer and reasonable price for pop/beer in minibar - Very close to MTR station and short cab to Airport express - Breakfast was decent and convenient, but could find better value at restaurant - Curtains were very dark, great for overcoming jet lag Bad - Pool is only open 11am to 8pm, terrible timing for what could be a great view of the harbor. If you are visiting HK, you are likely not at the hotel when this is open, at least we never were - No light above sink made shaving/grooming/makeup etc... difficult Overall, would probably not be my first choice to stay there again, but it would suffice for another stay if better options were not available.

"Good for the Price"

3
20/10/2015

The best thing about this hotel is the price I paid for a 5-nights stay (HKD2975). As expected the room was small, two single beds with space underneath to stow luggage. No closet but there were a couple of hooks to hang clothes. Shower was tiny. Overall, this is typical of Hong Kong where space is always scarce. The room is not a place to relax in, just enough to get some sleep! Breakfast at the Terrace coffee shop is HKD60.00 but the food is not appetising at all. You are better off spending half for a McDonald's (a few meters away) big breakfast! The hotel is busy and waiting for the lift could be long as it is always full.

"Location is the only standout"

3
18/10/2015

I stayed in a Deluxe Harbour View Room. I got a much better rate for the room since I booked the same day I was to check-in. I paid around 990HK for a 2200HK room ($128 VS $284). Breakfast was also included in this reduced price. Room: The room did not have a view of the harbor. A building covered in green tarp currently being constructed right in front of the room blocked my harbor view. The room was very small. This was the smallest room I have stayed in while in Hong Kong (I've stayed at Butterfly on Hollywood, Park Lane and Luxe Manor). There was barely any room to move around. It was so small that there was no desk. Instead, there was a fold out desk attached to the wall that you could pull out. This was located on the right side of the bed. You will not be able to do work in here if that is your intention. Also, there was no place to put your bags. There was no closet. There were only two hangers hanging on a coat hanger attached to the wall. The bed was the worst I have slept on while in Hong Kong. You can feel the springs underneath you very well. It was so uncomfortable that I lined up all my pillows and slept on top of those. Service: There were no problems with the service. Check-in and check-out went smoothly. Food: Room service prices were acceptable and the food was pretty good. Breakfast wasn't great but for the relative selection and convenience I thought 80HK ($10) was an ok price. I gave it three stars because for $128 this wasn't bad by Hong Kong standards. If I had paid $284 for the same room I think I would have given this hotel a 2 or a 1.

"Tiny dark rooms"

2
18/10/2015

LOCATION: - The best thing about this hotel is the location. 1 minute to the MTR, Good cheap restaurants nearby, grocery, convenience store, Cafe de Coral all within a 5 minute walk HOTEL: - free airport transfer to this hotel from HK station - modern but gaudy looking hotel with tiny rooms and elevators - rooms were very small, hard bed, dark wallpaper and insufficient lighting made me feel claustrophobic - small bathroom with modern fixtures( request for the bathroom without the tub so you have more space) the lavatory is in the room. Separate from the bathroom - wifi was pretty good, had no problems with it RESTAURANT: I didn't get to try the breakfast but there are many good restaurants right across the hotel FACILITIES: - Gym had 3 cheap, flimsy machines- a treadmill, elliptical and bike, towels and water dispenser - view of the street and old buildings - didn't get to see the Pool SERVICE: Staff were courteous and efficient !

"Deluxe Seaview room, very small, old and smelly"

2
05/10/2015

Photos not showing reality....Deluxe Seaview room is extremely small located at corner. Low floor do not have seaview. Sea was blocked by buildings. Room is very small, rotten wall paper and smelly room. Tiny toilet with a standing shower just less than 4 sqft. Drainage block and water all overflow. The hotel is considered a 1 star motel furbishment. Breakfast food is considered poor at quality. Staff of breakfast service are robotic and unfriendly. Roof pool was closed just for roof view.....??!!!

"Great for budget travelers and short stays"

5
03/10/2015

Best Western Harbor view Hotel in Hong Kong is the best budget hotel in Hong Kong Island. The hotel provides just the right amenities and is situated very close to most tourist attractions in the city. The first thing you will notice that just outside the hotel there are a lot of restaurants, ATMs, convenience stores to make you feel comfortable that all essentials are within reach and you don't have to go out hunting for the same. The next is the proximity to the subway or the MTR, which itself is very well connected throughout the city. Talking about the hotel, I took the queen bed harbor view room. It was a very basic room just enough to have a double bed, and some walking space around it. The room had a private washroom with attached shower. For a single traveler this was great. For two adults the room could prove small especially with little space to open the bags. I was mentally prepared for a small room, so no issues there. Secondly what impressed me was the buffet breakfast which is priced at HKD 60 per pax and includes a lot of veg/non veg options. Thirdly, the rooftop swimming pool with stunning views of the harbor and the mountains made chilling out at the terrace an awesome experience in the night. Finally there is a free shuttle from the airport to the Airport express station and vica versa so that tourists do not end up paying exorbitant amounts while coming by taxi. I made that mistake of taking one from the airport to the hotel and ended up paying HKD 340, but made sure on the way back I took the Airport express train which charges HKD 100 only Overall, very impressed with the hotel and would recommend to anyone looking for convenience and not luxury to pick on this option.

"Location is the only really great thing about this hotel"

2
01/10/2015

+ Superb location in the heart of Sai Ying Pun next door to the MTR. + Lovely rooftop pool with view + Reasonable rates given that it's Hong Kong - Tiny room with very awkward furniture layout (requires some contortion skills, unless you are a minion) - Room smelled like the inside of a veteran smoker's right lung - Hard uncomfortable mattress AND pillow - Awkward shower and toilet area also requires taking some very strange poses (wash basin is not even inside the bathroom) -Reception is not on ground floor, elevator takes ages to come. Would not stay here again, unless it was for a very short layover. Location and comparatively reasonable rate are the only positive factors. However, those with a sense of humour will certainlynappreciate the blindingly bejewelled exterior of the hotel (brace yourselves...) :)

"small rooms but good location"

5
30/09/2015

this is one of the iconic hotel at causewaybay hongkong, so location is just great. the hotel has over 40 storeys, so it is obvious that it gives good views of city from hotel, best part was its rooftop small jacuzzi, which give panormic view of hongkong harbour. it was great sitting on the roof top (find photos with the reivew). But the rooms are very small and can not accomodate more than 2 person. considering the location one can not expect

"Not quite as description and pictures."

3
29/09/2015

I'm trying to be kind about this property mainly because of the staff. The staff were efficient and helpful, particularly Joby, the duty manager who did the best she ciuld to improve the situation. Having worked in Asia I am familier with HK, and booked the hotel to get a view of Victoria Harbour. The room booked was a Delux Harbour View with queen bed. Unfortunately, a new building has is being built directly in front of the hotel, znd unless you are around floor 30 ~ 38, all you can see is a green construction 36 floor building instead of thr harbour. You can get a great view from the pool area on 39, but its just a swimming pool with no shade. There were two other issues. The initial room had no view and was the size of the queen bed plus room to shuffle sidways round the bed. The toilet and shower would barely fit a large european, and the vanity/handbasin was in the room next to the door. There was no hanging soace apart from two hooks on the wall, no drawers, and a folding tabletop whicg overhung the bed when raised. I had a discussion with the duty manager, who confirmed all rooms were the same size and she showed me some. The one on the 36th floor had a view, but was the same claustrophobic size as ours. There was an alternative of a disabled room, which was the same size, but much better laid out with the handbasin actually in the toilet area, and some shelves. The fridge in this room was so small, it was about the size of three books and held 4 cans of coke only. The Subway entrance was 100 mtrs away, but the actual train station required an underground walk of about half a kilometer. Apart from that, moving to any part of Hong Kong was cheap and easy. The breakfasts were ok, but the staff not really friendly, and things like the left hand side of the toaster not working at all, and the right hand side was a 5 minute event. In reality, the staff were limited by the property, and the buildings were well decorated, but withstained grubby carpets. The beds were hard and uncomfortable with my wife needing a back/shoulder massage after 3 days (we stayed 8 days on prepayment otherwise we would have moved. So in summary, we probably got what we paid for. The rate was low by HK standards, the staff helpful, and there was transport nearby, but the property was not as described , and pictures misleading, with tiny rooms and a contructed building blocking the view of the Harbour. Would I go back or recommend this property. Absolutely not. There are others, whilst not having much bigger rooms, in a much more central location.